American Home Shield Reviews

We decided to put a warranty on our condo. We submitted a claim for our A/C and the vendor came to look at the problem. He did not test anything at all, but he said it was too old to buy parts for and it would need to be replaced. I received a call a day later from AHS stating we had a preexisting issue and the a/c would not be covered. I told them the tech didn't even test anything and I wanted to protest. They said I could get a second opinion. The original tech said our compressor didn't work even though he didn't test it. A second company came out and he tested the compressor and it worked. He told us this wasn't a preexisting condition. He took a photo of the receipt we gave him showing the unit had recently been serviced and it was working in good order with no leaks.

We have had AHS since 1990 and for the most part had good service. I must say in the last few years customer service has gone way down. We had plumbing issues where all three toilets were clogged as well as our shower running over and garden tub full. We called to request service and they sent a company to us that could not even service us for a week. No way. We called the company ourselves and explained our issue. Thankfully they did come out sooner. They hired a one man company to repair our free standing Ice maker and he not only messed the unit up more but since he repaired it it leaked all over our floor and warped our floors. AHS does not cover damage even though they sent the repairman to us.

American Horror Story or AHS for short. If you want to spend three weeks without a refrigerator in South Florida in the summer, if you enjoy being lied to, misled, ignored or insulted, if you like to be put on hold for hours and then disconnected from the call.....then, by all means, sign up and enjoy the ride.

Please do yourself a big favor and take your business elsewhere. These scam artists will take money upfront and won't fix anything. They took $75 out of my account. Sent a technician to my house and claimed that my garbage disposal claimed was old before the sign of our contract. How dare are you guys. This company should be investigated for so many complaints about ripping off customers. Worst COMPANY EVER!!!!

I have had AHS for 17 years. Unfortunately when it came down to a major issue, AHS was absent. My AC has been serviced by the vendors, until I had a major issue. System was not up to code, based on their service technician. System was a fire hazard. They cut wires at main unit and left them bare, exposed. We could of had a major fire.

I did a rekey on the new home I bought. I filed a claim online to American Home Shield and the locksmith that they sent out was great. He was really nice. He was all the way around good. I liked him. But it's a different story with the plumber and the appliance man. With the appliance claim, American Home Shield put a work order in for a company that couldn’t service within guidelines. So, they transferred to a company that did come. The cooktop was beeping and we knew that it was a control board. The appliance man came and rubbed his hands across the screen of the cooktop and said, “Well, that fixed it for now. It’s gonna go back out, but because I fixed it, American Home Shield won’t replace the control board right now.” I told him that if he knew it was gonna go back out, then he just did a temporary fix. And then he left. After two weeks, it goes back out again.

If I could leave negative ten stars I would. These guys are scam artists. You cannot get anyone on the phone that speaks English well enough to understand you. Paid $75 for an HVAC call out cause my A/C went out. They sent out a company that has 1 star review on Google, Yelp and everywhere to be found. Contractor quoted 30% higher than 5 other quotes I received to replace the broken A/C for the same unit. So I opted to not go with the AHS contractor and instead receive a buy out for $1500 that AHS is supposed to cover. Instead AHS claimed the contractor said that there would have to be special structural changes to the house to get the A/C replaced which is a lie just so they don't have to cover anything. What is the point of AHS if they try to make cop outs to get out of covering anything.

We have AHS for about a year now and so far, they've taken care of our issues for us. For our last claim, they sent out EJ's Appliance Repair and the techs were quite efficient, friendly, and professional.

The claim for the blower over the furnace stove went well. But now, AHS won't fix my heater because they haven't received payment from my title company. My title company said they mailed the check 7 days ago and it should've been there already. I'm kinda really upset with AHS. It's fixing to get cold here in a couple of days and I need a heater. My heater will kick on, and then the fan will quit blowing. It just stays running, but nothing's coming out. I called them on it and they said the contractor could only come out once without having a payment.

We had to rekey the house so I called American Home Shield to submit a claim. I spoke with an agent and it was pretty straightforward. This was my first claim and it was really easy to do. And then Dan came out and he was great. When he showed up, he was able to look at the things and then rekey everything. He even gave us some other tips on how to make our home safer. So, that was really nice.

A wire was loose and the air conditioner was not cooling. My daughter did a claim online with American Home Shield for me and Climate King came out the next day. I was extremely pleased with the service. They have been out before, and a nice young man came out this time. He got right to it and was in and out. The AC is working fine now.

The toilet kept running frequently and Bestway Mechanical changed one part out, and it stopped running as frequently as it did. But they were not completely able to resolve the issue. The toilet won’t lift and I didn’t get a chance to contact American Home Shield but I have 30 days to call back.

American Home Shield sent MS Services out and got everything taken care of. It was just a pleasure to do business with their guy, Mo.

Hero's Plumbing came out and they determined that the issue actually wasn't the garbage disposal. And so, they called American Home Shield and they referred it back to an electrical place. It was just a plug underneath the sink that was bad. And so, the electrical place came out and fixed it. The contractor was a really nice guy, very professional, and took care of business really quickly. Everything's working great since then.

The coils on the inside of our AC unit were leaking. My wife runs a daycare business out of our house, so it's a very sensitive thing. The temperature has to be within certain parameters. We had several days where it was 80 plus degrees in the house, and we can't do that. We had numerous calls on the unit before last summer with issues with it. We submitted a claim to AHS and Majestic Custom Heating & Air came to do service. They determined that the A coil and the unit outside needs to be replaced and that there were a lot of other things that needed to be done. It was almost $700 in additional charges outside of our home warranty so we were looking if there's something else that we can do. Still, we love having American Home Shield.

First of all, American Home Shield scheduled a contractor and he didn’t get with me, and then I had to call him twice. And then he said he was booked up. He couldn’t get out there for three weeks. They were really non-responsive, so I called American Home Shield. They scheduled a different vendor which was West Michigan, and that contractor was great. They called me right away, scheduled an appointment, worked around my lunch hour work schedule that I needed to come back and meet them with. They were professional, knowledgeable, and then when they came to do the install, the same thing. Overall, a really good experience with them.

My Samsung refrigerator recently was making a super-loud noise, and the temperature wasn’t right. My first submission was through the internet and I didn't have problems finding what I needed, but it was a little misleading. American Home Shield asked me what appliance I was requesting service for and I clicked icemaker and fridge, now knowing these could be two separate things. I ended up getting charged twice, and they said it could be because I clicked both of those things. But they removed the extra charge.

I called in a claim to American Home Shield and they took the information and said that they would get notice to me. Within an hour or so, I had the company, Third Generation, and I called them and they said they would have somebody out here the next day. Third Generation was good. They were here on time and did the job. American Home Shield did a good job as well. It was a good service.

I have been with American Home Shield since late July and I've already submitted my first claim. We called them and the interactions were good. The only thing is when I had to request a new provider, I had to go through the story every time from beginning to end. Since I got a new operator, there weren’t any notes or history that they can refer to. I understand that I’m not gonna get the same person twice when I call, but I was just hoping that a new person can pick up where we left off. I told the story when I first called and I was put on hold for 20 minutes. Then they came back but I got cut off. After getting disconnected, I called back and I had to start all over again with someone else. So, I asked them to take notes.

American Home Shield has vendors that are very questionable. I live in a remote area so not all of them respond to my request. If you go on the website, you will see that there are multiple problems with all of these home maintenance programs. But it depends on the vendor and some of the vendors aren't screened properly. But A Plus Plumbing and Rooter was very cooperative, personal and efficient. I had a water heater problem and that particular claim was excellent. Between Jenny and Edgar, the service was excellent. Promptly responded to, diagnosed, ordered the part, and installed the part. The hot water heater was out until the part arrived. But it arrived promptly, special handling, and the next day it was installed.

I had two air conditioner units go out and I called United Air Temp 'cause we have a maintenance contract with them. The rep told me that it says on their records that I have American Home Shield. I said yes and the rep said that they would transfer me to AHS. The AHS rep whom I spoke with was very kind and said that the soonest that they could get me service was a day from that call. We had to wait only 36 hours and so she scheduled that. The tech came and found that the upstairs unit had the capacitor blow while the downstairs unit had a pan that had gotten filled with water and the automatic shut-off component that's there to shut it off disintegrated. They replaced the capacitor and overall, my experience was perfect. Other people should go to AHS.

I did a claim online and AHS sent out All Out Plumbing. They did a great job. When the tech came in, he knew exactly what it was. It was corroded up, so it took him a little bit of effort to get the valve out, but when he did, there was no problem at all. He was gone real quick.

Submitting a claim to American Home Shield was very easy to do and if we had any complaint, it was also easy to come back to them. But sometimes, their contractor would take too long to order the part or they would follow up with the previous repair and take a little bit longer in coming back to fix it. The window that the contractors have when coming out is four hours from 2:00 to 6:00 and usually, I would still be working. I would ask them to give me a call 30 minutes prior and sometimes, they forget so, there would be no one to open the door when they arrive. I told them that I requested that but it kept happening a few times. Some technicians were very reliable and did exactly what we requested. So, it depends on the technicians.

We had a positive experience with AHS. We recently submitted a claim for a washer repair. The washer was making a noise. It was off-balance. The contractor that came was very good. The washer is working fine since the repair. AHS has excellent service and excellent customer service. We'd definitely use them again.

American Home Shield is reliable, but there are certain clauses that I didn’t know until when I called and asked when the contractor will be here because I didn’t have a contract that explains my contract limit or what are out of my contract. I didn’t know that until when I called for the water pressure and for my water heater. I was a little bit pissed off when I didn’t know about the extra clauses that my contract didn’t cover because I didn’t have my actual contract.

I've been with AHS for least six years and I used to call in my claims with them just because I was not as confident doing it on the internet. But the last couple of times, I've done it through their website and there have been no problems at all. An issue we had was our hot water heater was not working. We never really got hot water and hadn't for a while, but it was warm enough. All of a sudden, it started being not warm enough. I went online and AHS gave me a company. It sounded like it was the son of the owner. He was very professional and was very nice, but he was very young.

I put in a request with AHS and they scheduled a company to go. But when they went, my renter had to leave and left his college-aged son there. He thought they were just salesmen so he sent them away. The company didn't do a good job of explaining to him what they were there for so they left. I paid $100 for the appointment for nothing because they wouldn't come back. I had to pay the fee again for the second time so it cost me $200. Axis Appliance came and they fixed the issue. My renter was there when they came and they said it worked out fine so they were happy. Also, I called AHS recently to get an electrician but they have no electrician in San Diego County to send to my place. They need to do a better job at enrolling contractors. Still, I'm happy with my experience with AHS.

American Home Shield sent D&G Contractors for a broken garage door opener. I did the claim online. I've used the website before. It works fine. The contractor was knowledgeable and friendly. He had to replace a circuit board and he had to stabilize the unit.

The AC quit working and it wasn't cooling so I submitted a claim online. I got a thing that requested my credit card and a lady from Air Doctor called me the next day. She scheduled a tech to come out the following day and the tech was very early. He went up to the roof to figure out what the problem was, which was a capacitor, and got it fixed on the same day. The unit has been phenomenal since.

American Home Shield sent Andrew, a tech from Street Plumbing & Rooter. He identified the problem. I've had AHS for almost more than two years, and all the claims that I report, so far, they are moving very smoothly. So, I’m pretty satisfied.

We got a deep well and we didn't have water initially. The first guy that came out didn't do deep wells so he just adjusted the switch on top of it and we didn't have any pump water. Evidently, when it cut off and cut back on, it might have shocked something and I got low pressure in my showers and some of my fixtures. That same day, I notified AHS about it and the rep said that she was gonna send me the documentation in. The company also called me and apologized for accepting the call. Later on that day, I called AHS and the rep that I spoke to said that they did send it to authorization.

I had an appliance claim with American Home Shield and Briggs Appliance came out. Briggs is a company that we contract with through work and I called them. They came out to fix our washing machine and it only took them a few minutes. Apparently, the problem with the washing machine was that the lid had a little switch and it had broken. The two guys were very friendly and helpful, and they did a really good job. They got the machine fixed and working for us. I'm very pleased with Home Shield's service. They did a good job too.

Our last claim with American Home Shield left a bad taste in my wife's mouth. The next week after the service was done with the washer, my wife used it and all of a sudden, something else was happening with the washer. But we just paid $100 for the service. She was so frustrated that we went out and bought a new washer and dryer.

I bought my house in September of 16 and started with AHS. I didn't use the service though because I didn't realize how much stuff they would be willing to work with me so I was hiring plumbers. Once I got the renewal, I went, "What does this thing cover" and I realized I wasted so much money. But now, I understand and every time there's an issue, I'll 1800 call AHS. I have contacted them twice and both times, I was impressed. Their responsiveness is so fast both times. The first time, I din't like trying to put in the claim because the operator was obviously offshore and they were difficult to understand. But this last time, it was a piece of cake. I got a callback both times within 45 minutes.

Our AC wasn’t getting cold. I went online and submitted a claim to AHS. The process was easy and the contractors came the next day. The technician was great. He replaced a part and it took him 10 minutes to fix the issue for me.

The contractors were great and professional. It took two days for them to come out and they solved the issue with the garage door with no problem. Since then, things have been working perfectly.

The fridge and the ice maker weren’t working, and AHS sent a contractor who was knowledgeable, friendly, polite and professional. But I've been waiting for the freezer part for a week and a half since he came in and put the other part. But my fridge is already fine.

The heating element on my dishwasher wasn't working, so I had somebody from AHS come out and they came out three time to try to fix it. Finally, it wasn't fixable, so I ended up getting a new dishwasher. I had different options. I could choose to get a set amount of cash to go buy my own or it was just one model that I could choose from. Since I don't have time or energy to go pick out a dishwasher, I just put in whatever they suggested.

Ideal Services came out for the doorbell claim I filed with American Home Shield. We were told that the contractor would notify us within a couple of days, and they did it. The interaction with the contractor was good. He was professional. The doorbell wasn't working and he had to replace the transformer. We paid 75 after. My experience was good.

We had United Air Temp come out and fixed our toilet issue. They were very prompt and they did a wonderful job. The technician was a nice young man. He came in, diagnosed the problem immediately and fixed it. He was in and out in about 30 mins. He was great and very pleasant. I called the American Home Shield number to submit the claim and received a prompt response. The work was finished very professionally and quickly. I was very pleased with American Home Shield.

I was told the dryer hose was too old and needed to be replaced. The current contractor is coming back right now. He had to get the exact equipment. I've been a customer of American Home Shield for six years. A friend was saying to me this week they got the best, they got American Home Shield. I said I already have American Home Shield. The contractors have all been good so far. I've only had them out here four times, and three of them has been in the last year. Also, the representatives, when I submitted this latest claim, were excellent.

The water heater in my furnace wasn't working so I called AHS. Their reps told me the contractor would be there within 24 to 48 hours, and that they would call me and make an appointment. Plumbers, Inc. came out and their service was great. They were very nice and very helpful. We're now being provided with hot water which is something that we really needed. The overall experience was good.

We’ve been with AHS for quite a while and we have recommended them in the past. I find their online process option for claims easy. Recently, ACS Electrics came out to look at our hot water heater. We’ve had them before and I’d recommend them to anybody. The contractor was very professional, got the job done fast, and we haven’t had any more issues with the hot water heater.

I like how the warranty works out and I’ve been very satisfied with American Home Shield. When we had two clogged drains, NW Sundance Services came out and the technician fixed them both really quickly. One was at a bathtub drain and the other one was at a sink that we used to have as a darkroom sink. It also drained from our wet bar so it was sort of a wet bar sink problem. But the two drains seem to be good now. I felt really good about the work performed. He was very nice and he knew what he was doing. It went great.

There was something was wrong with my ice maker and it would not produce ice. I called the AHS number and they asked the brand of the appliance. I have a GE appliance and they said they would get that taken care of by a GE person. Sure enough, a guy came the next day. Everything was great. He did the servicing right away, found the problem, fixed it then helped me with some other things. I had trouble getting some of the shelves out and he demonstrated how to do it. It was very easy and he had me practice. That was really nice because sometimes if somebody shows you something and you don't do it yourself, you don't remember.

I bought the policy just before we moved and it’s been almost two years. We had a plumbing issue and Rapp’s Heating & AC did a great job. It took them 15 minutes to get everything cleared up. I would recommend Home Shield. I submit claims online and it's very easy.

I filed a claim online to American Home Shield for my garbage disposal. The contractor came out in about three days and I had to schedule it on my non-work day. Everything's been great since the repair.

My unit completely died. Right Way HVAC tried to fix it at first but it didn’t work. There were some problems in getting the parts for the unit but that was from wherever they got them from. And then, I had to get the brand new unit. Right Way HVAC was very professional and very timely. They did a great job of cleaning up and I was really surprised they cleaned up everything. It was also good that American Home Shield followed up. However, I had to pay $240 for the Freon while they were trying to fix my unit. Other companies would’ve only charged me $10, and American Home Shield only allowed $10 toward the $90.

My refrigerator was freezing the food inside. I filed the claim online and it took about three days for someone from Gilmore's Home Solutions to come out. The technician had to order a part and bring it back. After he put the new part in, the refrigerator still had the same problem. So he had to contact the manufacturer to see what else could be done. He then came out again with another part, changed that, and still it didn't work. So finally, he said he would contact Home Shield to get a new refrigerator and then they would get in touch with me. Now, it's all complete and have already been taken care of. I would definitely recommend American Home Shield.

I've had American Home Shield for almost a month. I called their telephone service to file a claim and I also received the email from them. We had more than six keyholes rekeyed for a new home. They were very professional. They came on time and they did a good job. They also gave four identical keys for each type of keyhole.

AHS should expedite their claims process and make it a bit faster. My claim for my microwave started in May of this year. Calling in the claim itself was straightforward but then AHS was checking on the appliance and they were back and forth. I had no problems with the contractor and now AHS is replacing my microwave.

One of my plugs was bad and was only working intermittently. Kelley Brothers Electric was great and was able to figure it out and solve it. I've done both options when submitting claims with AHS but recently, I did it online which was easy. But I wish they could give a list of contractors so we could choose. Because I live in a small town and I'd rather use somebody in my little town if they're on there to keep the money in our community. Plus, some of the contractors that I've used before, I would really like to use again, but it's kinda potluck. And sometimes, I get people who cannot speak and understand good English which leaves me wondering if they do really understand what I want.

I went online and submitted the claim with Home Shield for our leaking shower and bathtub faucets. It was easy because I hardly remember it. I did it back in the 1st of August. I did some over the phone way before I did online stuff because AHS didn’t offer it. The last time I did a claim over the phone was years ago and it went fine. Bubba’s Plumbing came out to service our plumbing issue, and then it took them a month and a half to get the parts and everything. They had to special order some parts. It would’ve taken that long for anybody to get the part, so it wasn’t their fault. Everything was fine. I was happy.

My refrigerator ice maker wasn’t working and I called American Home Shield to submit a claim. The contractor came out, assessed it, ordered the part and then, they fixed it. It works great. Everything happened like clockwork.

We have had the American Shield Home since we purchased our home eight months ago. We have tried to use it two times and both times we have tried to have something repaired has been very frustrating. Our front porch light stopped working and we called to have it repaired. AHS referred us to an electrician who came out and said he needed a longer ladder to complete the repair. AHS said the longer ladder was considered special equipment and said we would have to pay for the repair which was $240, this is after we already paid $100 to schedule the service.

The company claims they're available 24/7, but that really translates to 8AM-5PM CST. If you have an emergency outside of those hours, you are out of luck. Once you do finally pay $75 and schedule with AHS, the turn-around time for a contractor to call you is 24HR (You are better off proactively reaching out the contractor). Once you have spoken with the contractor it is typical to wait 24-48 hours before they even arrive. (You are now 3 days into your emergency). (Side Note: You will receive no continuity in contractors, a plumber that came out 2 months ago, may not be on their available contractors list when you call later. You'll receive an entirely different contractor with no recourse to correct.)

Been trying to get my ice maker fixed for over two months. The company they send is awful. Couldn’t ever fix it then claim they’re ordering a new one. Home Shield claims they ordered it and sent it. Even told me there is a tracking number saying it was received. The appliance company says they never got it. Call Home Shield back again and now say it was never ordered so clearly the first home shield lied. So now I’ve wasted 75 dollars for service fee and gone all summer with no ice maker. Awful experience and no way I’ll ever renew my contract with them.

Updated on 08/06/2020: And I would also like to my previous awful review... after being hung up on today multiple times, FINALLY got through to someone and NOW they are saying that the never received our warranty information and receipt - which is another LIE, and when we asked the AHS rep - what do we have to do to make this happen - she honestly said it's not her problem! AND we asked her is our business as a paying customer means anything to AHS - MADDIE said "YOU SHOULD FIND ANOTHER COMPANY!" What!!! AWFUL THIEVES - John, Elijah and Maddie... should all be fired for being liars - unless well ya know this was the way they were trained! A supervisor better be aware of this crappy business!!

First of all, they renewed my contract at a higher price without ever contacting me. Secondly, they sent a contractor with an "F" rating with the Better Business Bureau to my home. When I refused to use this contractor, they only offered me $435.00 for a water tank and installation, which is less than I would have had to pay their crappy plumber out of pocket. (He wanted $450.00 for 'modifications.' The plumber I hired on my own is charging WAY LESS for what is basically the cost of installation) They refuse to give me an itemized explanation of why they're only giving me $435.00 for a job that will cost me over $1,000 to complete. Horrible, rude customer service! I asked to speak to a manager and they transferred me back to the switchboard. Twice. RUN! from this company!

My husband and I signed up for a home warranty from American Home Shield after buying our new house. It seemed to have good reviews and I had a co-worker recommend it a while back. The minute I filled out an inquiry online a service rep called to get me signed up within minutes. A few months went by and our ice maker stopped making ice and then I noticed the freezer was not as cold as it should be and the foods were not frozen solid. I requested a service call through American Home Shield on Friday, on Monday they repair man came out. He said when he submitted the repairs to American Home Shield they denied the request and stated it was because our freezer was what they considered "free-standing" although it is part of a fridge/freezer set. It was going to be an $800 repair that they would not cover.

The guy from A-English Plumbing was very professional, excellent and so clean. The first time when he came, he took his shoes off at the door and he went down and measured. It wasn't necessary, but he said that he wouldn’t wear his shoes in our house. That was on a Monday and then come Wednesday when he came back to install the heater, he rolled out some butcher paper in the foyer and down the hall so he didn’t mess up the floor and when he left, everything was spotless. That was a very nice service. I've been with American Home Shield for a little over a year and I’m gonna have my daughters get AHS too. I was gonna tell them about how excellent the service was.

Our refrigerator was leaking water. I submitted a claim to AHS and the reps were very friendly. The contractors came the next day after I made the call. The contractor that came was a very funny young man. And he did the job and thanked me and then he was gone. He did a really good job. I haven’t had any problems since he fixed it. I’ve recommended AHS to many friends at work.

I had a claim for my washer. The repair guy from A & S Electric was here for 15 minutes and he told me that he needed a part. I said okay and asked him how long it would take to get it. He said that it shouldn’t take very long. Two weeks later, the part still hadn't come in so I called back American Home Shield and they put pressure on A & S Electric. So, another guy showed up with the part and he started banging the washer with a hammer. He even asked me for an extra hammer and he took the whole thing apart. I told my wife that if he kept on banging like that, that thing ain’t gonna work anymore. After five hours, he said that it was no good and that he needed another part. I told him that he already wasted two weeks and that I needed my washer.

My garbage disposal jammed. I submitted my claim with American Home Shield over the phone. and the rep was fine. C. Mayes Plumbing & Heating then came out the next day or two and it all took about 10 minutes. Now everything seems to be working okay. However, I had an air conditioner that needs repair and what AHS was gonna cover was rather minimal. And then when they said I could upgrade it, but then I hear that, no, mine was not one that was on the upgrade program. It was a little ambiguous. I am not going to renew with AHS.

We went online to the website for American Shield and said that we were getting some air but not enough to cool our place off. The site worked great and after we submitted our claim, South Placer Heating and Air came to do service. The techs were good. My husband was there and he was satisfied. They changed all the filters and everything’s been working great since then. The repair has improved our air conditioning totally. I recommend AHS.

I was having issues with the garage door opener. Sometimes, it would open and close and other times, it wouldn’t. It was way old. Action Garage Door was absolutely wonderful. The first garage door opener that they installed had issues, and they couldn’t get the remote side to connect to it. So, they came back on a different day, and they replaced the whole thing. That one worked fine. It was really awesome of them to do that. I had to deal with two technicians, and they were both fantastic. I did the claim with American Home Shield on the phone. When I had a claim on our old account on my old house, if I could, I would just do it online. The reason I did it by phone was because I had multiple things instead of just one.

I called American Home Shield and they set the claim up. They gave me a day and a time that the contractor would be out. Rice Heating and Air Conditioning came and fixed my air conditioner. In the heat of the summer, the repair made it so that the house was tolerable. They come out every year and fix it every year because it’s an old air conditioner. It would make sense to replace that air conditioning rather than having to file a claim every year on it. But, other than that, AHS has saved me a lot of money over the years.

The upstairs AC unit wasn’t producing cold air and the technicians AHS sent were outstanding. They had to get parts and everything is okay since the repair.

Airmax Heating & Cooling came out for a winterizing tune up. I received an email from American Home Shield with the offer and I did the claim through there. They gave us between 10:00 and 2:00 to expect the contractor and they got here around 1:30. My mom was at home then and the tech went over everything with her. It’s been pretty good with AHS. They’ve been on time and reliable.

I'm very pleased with W & W Services. They were excellent. The service guy communicated his arrival well, was very thorough, and put booties on when he came in my house, so I kinda liked that. He cleaned up really well, was friendly and kind, and everything about him was very pleasant. He got the work done. He had what he needed on his truck to actually do the repair. He kind of anticipated what it was, and so that was nice to not have to have a second visit. We just purchased the property that we use Home Shield for. We’ve used them before in previous purchases and we also like their reputation.

The dishwasher wouldn't turn on. And it was super easy and convenient to file a service request online with AHS. The contractor they sent was professional, showed up on time, very helpful and gave me some extra tips on how to keep the dishwasher running or to run it more efficiently. I've owned a home forever, but he told me some things I didn't know about dishwashers. I definitely like him. He had to fix the electrical circuit board, and the dishwasher is now working great.

It's been a long time that I've been with American Home Shield. To submit a claim, I usually call. My claim regarding my AC unit went fine. A-US Air Conditioning of Texas came out and they were fine. They resolved the issue but it's still being looked at.

My washer was leaking. It caused the water leak, which damaged my flooring and carpet. All the water was coming out from underneath the washer. I had a dryer put in, and the Lowe’s representative moved the washer. So I felt that it was Lowe’s that did something, and they took pictures. So I sent the contractor from Robson Appliances the pictures. I showed him the part, and he determined that it was the clasp that goes around it. I didn’t know if it was the actual part, but he fixed the clamp and it seemed to stop the leak.

The last claim we reported to American Home Shield was our air conditioning. The company that they referred us to, that came out here the first time, filled the AC with Freon. For some reason, the unit worked for a few days and then it went back to not working. We called AHS again and they sent out the same company. They checked it and said everything was fine. They told us we needed to check things, like the filter. It then started cooling. But in about five days, we were right back to the heat. And when you’re living with it now for about five days, it gets to you. AHS sent out a different company. There’s a leak somewhere in the system because we’ve been suffering now off and on for about three weeks with a heat problem. The gentleman told me what they found wrong, but they said we had a warranty with the company that came out the first time.

I’ve been with American Home Shield for a couple of years now and when I submit my claims, I do it online. Miller Plumbing came before and the guy was a cool dude. I would rather have them again than the guy from Evans Plumbing who came for my most recent claim. But it was fine and we got it all figured out.

We filed a claim to American Home Shield for the microwave. We did it online. The website was user-friendly. All Brands Appliance Repair Service came out. They were professional.

Third Generation Plumbing came out to fix our air conditioning issue, however, it took two weeks to get it fixed. The tech said that American Home Shield would pay for up to $140 for a window AC that we could use until the AC was fixed. I got that check, but the way that that check disclosure reads on the tab of the check is that by taking that, we’re taking payment for the AC. And I want to be sure that it doesn’t discontinue totally. We don’t want to give up our AC warranty. It was just an emergency fix because it was hot as blazes and my fiancé just had a surgery then. He said it will help alleviate the heat until we can get the AC fixed. So, it saved our lives. We've had AHS since my fiancé purchased the condo in ’07 and they replaced a lot of things. I’m a real estate agent and I always tell people that American Home Shield is the one that I had seen in action, and they do provide service.

Prestige Plumbing Services was sent by American Home Shield for a broken door on my microwave. The microwave itself worked fine for 10 years, and then that door got weak and the handle got broken as I pulled it open. And so, I submitted a request for a new handle to be installed, and Prestige came out. It took them two weeks to get out here, but they got out here. I was told that they would be able to submit the claim to AHS and that there would be no problem, and AHS would pay for a new handle. I told them at that time, “No. Sometimes, American Home Shield will say that something is too expensive or say if there needs to be shared money or whatever.” The guy said, “No, that’s not gonna happen in this case. Don’t worry about it. They'll pay for it and we'll be able to get the door handle fixed and all that.”

I called American Home Shield about the air conditioner. The outside unit wasn’t running. I called because this was my first claim and I didn’t know what I was doing. I went through automated prompts for the first call. When they found out what was wrong with the air conditioner, they had to send somebody else out. And I talked to someone the second time. When Service One Air’s contractor first came out, they were out that same day. It was pretty quick. He found the problem, which ended up not their problem. It was electrical thing, but I had a bad breaker.

My AC wasn't cooling and I had a good experience with American Home Shield. I went online to submit the claim and their website was very easy to use. The contractor was wonderful, very professional and he gave a firm handshake. He came in and did what he had to do. He asked me where the unit was. I pointed it out and he took care of it. The AC is blowing cold now and everything is good. I was an American Home Shield customer years ago and then we stopped using it. Then I just signed back up with them. It's a good service to have.

I've been with American Home Shield for just two months. Their rep was good when I was buying it. They ask you to sign up and if it’s your own home, it’s a 30-day wait before the policy starts. Then you get an email saying that the policy is now in effect. But you don't really know what you're supposed to do. If they send somebody a 10-page document, a lot of people aren't gonna read it 'cause they're busy. They should have a one or two-page thing that says the steps on how to use this and is really easy to follow. Other than that, it's pretty easy to submit a claim with them online. And with my recent one, they were able to resolve the issue.

I've been with American Home Shield for two years and I went online to renew it. I like dealing with them. They’ve been real responsive. And the times I’ve had to call and get service, it’s been very quick and I appreciate that. In my recent claim, we wanted to make sure that our furnace was safe to run for the winter and Moreno Plumbing came out.

I have been an advocate for American Home Shield for years. We’ve had their service in our home since we’ve lived here, which is almost going on 21 years. We’ve been off and on because we’ve tried other services and have not been happy with them in the past and have always come back. I’m a marketing agency and whenever I see people asking about home warranty companies, I have been the first one to promote AHS. And I will no longer do that. Their level of service has gone so far downhill, I can’t even believe it. I had a horrible experience.

I've been with American Home Shield for a couple of months now. Their claims process is straightforward. I just had issues creating an account online when we had an electrical issue, so I called. But if I do need to use it again, I’ll do it online. The electrician from All Fix Service came out. He did a couple of things, and he was in and out about three minutes and resolved the problem. So far, my AHS experience has been good.

My kitchen light was not working, for some reason. Also, there were socket problems and I had other electrical problems in the house. Over a period of time, the wire stuff messes up and it causes to not to be able to use the lights. It’s not wired correctly. I filed a claim with American Home Shield through a service representative who did her thing. She answered everything and got Electrical Service Professionals out here promptly who understood what I needed, told me what the problem was and fixed it very quickly. They were awesome. I had other cases where I had different stuff fixed and AHS was still awesome with me. I really appreciate the service, and as long as they don’t go up on the prices, that’s all I want. They’re doing better.

This is in regards to the air conditioning contractor, Air Doctor. We called them out because the unit had frozen up and the technician came out last week on Thursday. He replaced the capacitor but the next day, the unit froze up again. Then he came in yesterday and said he was gonna do an extensive check on the system. Well, why didn't he do that on Thursday? He just found one thing and that was it – he stopped at that? Then he had to waste my time because the next earliest appointment is on a Monday in the morning and I had to take time off from work. It was an inconvenience because he probably didn't do everything that he should have done the previous day.

Our microwave had some faulty parts on it. The contractor from AHS called, we gave him the model number, and then he said he didn’t have an inventory, so he had to order it. He came out with the part days later and serviced the microwave in about 20 minutes.

We sold the house and we were with American Home Shield for a month until we closed. It was transferred over to the new owners. We had only one claim, which went well and the interaction with the contractor was great. I would recommend him.

Because of the Sears bankruptcy, they wouldn't cover certain things, so we changed from Sears Services to American Home Shield. AHS does things a little differently than they did, but so far, we're happy with that. We needed to have maintenance on our heating system in our house and there was a deal where it was offered for 75 bucks. We were waiting for that deal, so we requested it online and it was very easy. AHS called back, set us up with a nearby contractor and they called us. We set up an appointment and had the service done. He came on time, and they let us know when he was on his way. He showed us everything he was doing and I was surprised at how thorough he was. He was the best guy we've ever had.

I've called American Home Shield for two claims so far, and the process has been fine. They sent out J&A Appliance Repair for my claim and everything went good. The guy who came out was really good.

We bought a new house and we noticed when we ran the AC upstairs, it wasn’t keeping up. I thought it was low on gas. The contractors that Home Shield sent out took care of the problem the same day, and knock on wood, everything is working fine.

My faucet kept dripping when I shut it off. I submitted a claim to American Home Shield and Plumbers, Inc. came out to do service. The plumber said that they would take care of the issue. They said that they had to replace the faucet and they would order one. The day before I would leave, it came in. Plumbers Inc. called saying that they would be coming out to install it. I had a very good experience overall.

I've had AHS for five plus years and I like the easy access if I need something fixed. The only problem I can really see with them right now is that where we live in Williamston, Michigan, our contractors are not local. So, they’re coming from Detroit, Jackson and so it’s hard to schedule. There’s not many contractors in our area. Other than that, they sent More Than Plumbing and they did really well. I’ve had them before and they’ve done really good as well. I’m pleased with them.

After I placed a claim with American Home Shield on a Sunday, I got an email follow-up that said who my contractor would be. It was Zerr Appliance Repair. I called him the next morning to set up a time and to just kinda follow-up because it was an issue with my dryer. We had a bunch of kids and I needed laundry done. The contractor was very polite on the phone and was very knowledgeable. He said he would get out to me that same day even though he had to move some things around. He got there a little bit later in the evening which was was better for me than the next day. He was nice. He knew what he was doing and he fixed the dryer pretty quickly. Everything seems to be working fine.

My recent claim experience with AHS went well. I've been with them for seven years and submitting a claim has been very easy. My appointment with the plumber didn't happen in one visit though. I had to order the faucet, and then I had to make a phone call. Maybe AHS can incorporate it in their online system.

I like American Home Shield's prompt response to resolve issues and we have been with them for 8 years already. Whenever I submit claims, I go online and do it 'cause it takes me 20 seconds. In a recent claim, Patriot Plumbing and Heating came out and they did a great job. The guy was on time, he communicated what the issues were, and he fixed everything quickly. We've been very happy with our service and have recommended American Home Shield to quite a few people.

The washer wasn't spinning. I filed the claim online from another country. It was pretty easy and I like that part of it. My in-laws were at my place and the contractor went to rectify the problem. It took about a week to get the part and I didn’t think there was anything that the vendor could have done. The washer is doing well now.

The refrigerator kept frosting up the freezer part and when my husband submitted the claim to American Home Shield, they gave us a time frame. They said they would be here between 12 and five. Since they’ve been out, we haven’t had any problems so far.

I've been with American Home Shield since February of this year. I’ve submitted claims both online and through phone, and the easiest for me is online. The reps I've spoken with have been fine. With our initial complaints, they sent out a company that was not the best. They came out three different times, and they never resolved the problem with our clothes washer or the refrigerator. And finally, we just asked AHS for that company not to be sent out again. Most recently, I had two claims. One was on the clothes dryer and that went great. The contractor diagnosed it right away, and came back the next day with the parts and fixed it. It’s running great now. The second claim I made was on my Sub-Zero refrigerator, which is a much more high-end product. The contractor determined that the fan for defrosting the refrigerator was faulty and he replaced that. However, the temperature in the refrigerator is rising again and hopefully, it’ll stabilize and it’ll be fine.

Our garage door would come up, but I couldn't get it to go down. So AHS sent Hometown Garage Doors and they were great. The contractor fixed the issue.

Our AC wasn’t working for seven days and submitting the claim with American Home Shield over the phone would get the job done. Valleywide Cooling analyzed what needed to be done and they did a fine job. I would recommend them. Their technician was very thorough and he was here about an hour and a half and he gave me lots of detailed information. He reported everything back to American Home Shield, but they dragged their feet on it for a little while. When the service provider doesn't come out at all and the claim is for air conditioning and it's 115 degrees out, AHS should be following up. I ended up hiring somebody to put in a new air conditioning unit because I wasn’t gonna wait another seven days. But AHS did reimburse us for some of the cost through our warranty program.

I had a clogged up evaporator and AHS sent out Airboss Mechanical for it. They were done in 15 minutes and gone. Everything went well. I'm very satisfied with AHS.

The service guy from ARRQ Appliance Services was great. He did a very good job. He's very thorough, cleaned out parts of the dishwasher, and really went above and beyond. Also, he correctly diagnosed what was wrong with our machine. We have had multiple service calls prior to this guy coming. We've been with American Home Shield for 20 years. We’ve been, for the most part, satisfied with the program. We submit claims over the phone, and their representatives do a good job.

I’ve been with American Home Shield since I closed on this house on August the 15th and I submitted a claim when the sump pump went out. The representatives were very pleasant but the interaction with the contractor was awful. He came out and said that the sump pump was out but the inspector who inspected our house should have caught it. The contractor who did this house had the pipes behind some wood and you had to unscrew it. He said that he couldn’t touch it and that he didn't have time for that, and that this job could cost thousands of dollars. I said that we could take the screw away now and he said that I would have to reschedule for next week.

My AC unit went out. I submitted a claim with Home Shield on the web and it was easy to navigate. I was given a time when to expect the contractor out and I told them that was not acceptable. Other than that, the contractors were friendly. Comfort Systems of York County did what they were supposed to do. They got the job done. It was a great experience. Right now, everything is working a lot better. I would tell everyone else if they need a home warranty, they should definitely give Home Shield a call. Matter of fact, I recommended them to one of my friends. I told him I had Home Shield for years. His unit went out and he said he was gonna look them up.

Chesapeake Plumbing and Heating came out and fixed my garbage disposal which wasn't really a big problem. It was just a matter of resetting the button and tightening up something, and it was done. The contractor was very professional. He came on time and got through the problem very quickly. He explained what happened, and he was on his way. It went well.

If I had a man around, I could've fixed the plumbing myself and save $100. All the contractor of AHS had to do was turn up the heat because it was too low. But that's the way it goes. I've had American Home Shield for two years, and it was the first time I've used it. But I am using it for my refrigerator too, and the contractor is set to come Tuesday. So far, everything's gone fine. The people are really nice and I'm pleased with it.

I called Home Shield about a problem with my faucet which was leaking. They sent out a contractor in two days and it had been excellent. I would recommend them.

Darika, a Social Media Specialist for American Home Shield contacted me. She asked me to send her the reimbursement paperwork to her and she would resubmit it to AHS (making this the 3rd time it was sent). I did that and she followed up with emails to me on the status. After another 2 weeks I received the reimbursement check. Darika was critical in getting the money owed me, and I thank her very much. My overall experience with AHS was still poor. AHS gets 2 stars from me now.

First called on 8/21/19 for dishwasher repair, after paying on my policy for over one year. Complete run-around. 2 repair people came out, both unable to repair, and dishwasher still not working as of 9/30/19, with no service scheduled as of now. I requested a new unit, since they could not fix it, but as of today, still being stonewalled by off-shore call center. You'll never speak to a US rep, until you try to cancel the policy. Over the last 40 days, I spent over 6 hours on the phone on hold, and 45 minutes today alone. Canceling my policy today, and we'll see how this 40 day open order turns out. BEWARE and LOOK ELSEWHERE if you absolutely need to buy a HW.

I have been a customer of AHS with two houses for a total of approximately 6 years, starting in 2008, and have usually received fair service. However, in line with many reviews on-line I have sadly now experienced their apparent shift in focus to putting more effort into finding reasons to deny a claim than to honour the warranty they have gladly taken money to provide.

Submitted a claim on 9/5 for a washing machine repair, got a response within 24 hours from the contractor. They came out and diagnosed the problem and told he would need to order a couple of parts, but was skeptical the washer could be fixed. I followed up with Home Shield on the 13th and was told the parts would arrive by the 16th and sure enough, the technician came out of the 17th to install the two parts. No surprise, the parts didn't fix the problem, and he told us he would order more parts and again expressed skepticism that the washer is repairable.

I finally caved in and purchased American Shield after my niece kept bragging how wonderful it is. Well my experience has been the total opposite. Within a week a purchasing it my a/c started leaking water into my home roughly over an inch. In the bucket up to 5. It took AHS 24 hours to get someone out there(I knew this) the contractor just took pictures of the water and unit and said my pipes where clogged and Said needed a plumber and he wouldn’t touch the a/c. Cost $75.00 and nothing done. Next day a plumber came out which cost me an additional 75.00. AHS gave some BS that it’s not their responsibility. The plumber said there is nothing wrong with my plumbing. The leak is coming from the top of the unit.

ASAP Plumbing Services really went above and beyond what I anticipated. They serviced several things including a toilet issue and a drain issue, and since those all involved the master bathroom, the repair affected us quite significantly. They really did a great job. Their communication was also very good. They’re someone that I’d recommend American Home Shield to retain. Sometimes you get the warranty companies and while we all think they’ll still all be great, they’re not. But in this case, ASAP really was involved and did the right thing versus just whatever. So they deserve some credit.

I would absolutely NOT recommend AHS to anyone. We have been dealing with a claim since 8/19 and currently (9/29) it is still not resolved. We had a leak from and upstairs bathroom. The technician they sent out opened up the ceiling in the room below to try to figure out where the leak was coming from. He could not gain access from this point, so he went back upstairs (where he should have started in the first place) and gained access from the wall behind the shower. He was able to make the necessary repair. When he left he said he would keep the claim 'open' so that they could come back out to repair the drywall.

I called in on a Monday morning, and by 10:30, I had filed a claim with American Home Shield. Allstate Plumbing was quick to answer my call. They responded and got with me and set up an appointment and came right out. They were on time and fixed the problem and left. They did an excellent job. On the other hand, the contractor for my electrical, At Home Services, was two and three hours late. They said they'd be there at 10:00. They showed up at 1:00. My two grown sons pointed out that the man was drinking on the job. I told that to At Home Services.

My refrigerator wasn’t working properly and I told the contractor my refrigerator had a lot of food in it so they were very prompt and very good. They explained very well what caused the issue and I liked that they fixed it quickly. So, I didn’t lose anything that was in the refrigerator and it is colder now than it has ever been.

My ac was clogged up so I called American Home Shield. And they set me an appointment a day or two, so it was not really very long. The contractor was good. He was pretty friendly and let me help. He told me what he was doing, and said, "Hey, I need help in order to do that." So, I was there helping him. He saw where, which hose it was, which hose ran off place and which hose was running in place. The ac is doing good now. It's not leaking any more. I'm satisfied with AHS. I was actually giving advice to somebody to go through it. It's who everybody was going to.

In my most recent claim with American Home Shield on my AC unit, JG Mechanical was sent out. It was a 24-hour turnaround and the service guy was excellent. I called Sunday night, and he was here Monday afternoon. The unit was done within 24 hours of him getting the part. So, it was great. The AC seems to be running well. We've been with American Home Shield for almost five years and when submitting a claim, it seems a long time to get through to someone on the phone. But besides that, it’s been fine.

I submitted a claim online for some lights that weren't working to American Home Shield. Within a week, Webster Electric came out and installed a new circuit breaker. They were super nice and on time. I told the tech about some other things that we had going on and he told me he could address those though they weren't under the home warranty. The claims as a whole went fantastic. We've had other houses that have been covered under AHS and I've always been happy.

I called in my claim and it was automated. I usually talk to somebody when I’ve had to do it in the past, but this time, it didn’t get that far. It just took care of it, automated, and that was fine. It went good. However, the tech couldn’t seem to figure it out so he wanted to come out and make a whole day thing of it and redo everything up under the ground. And I didn’t know this, but the lady said it wasn’t covered. That’s something that I wasn’t too happy about because that’s one of the reasons I liked AHS' warranty - it’s because it covered electric and everything. And then, all of a sudden, they come up with, “Oh, that’s not covered.” “What are you talking about it’s not covered? If it’s an electric problem and if they have to dig a little bit, that’s still electric.”

We decided to try Home Shield first to see what the issue was with the dryer and I was glad I could submit the claim online. Then Mr Fix It told us that the issue was not the dryer but it was the dryer vent. Home Shield wouldn't cover that, so we had someone else to come out and clear it. Now, everything works right.

I had a plumbing issue where something was wrong with where you twist the handle. We used the computer to file a claim and it was very easy. BC Plumbing was on time when they came out and they replaced the thing but I’m still having issues with it. Nonetheless, my experience with American Home Shield is really good. I've had several warranties but American Home Shield always does a really good job.

It was 91 degrees in my house and my AC wasn't working at all. American Home Shield's claim rep was incredibly professional and personal. Her customer service was so sincere and I really felt that she had compassion for my problems. I'm a baby boomer, and that's important to me. The contractor that came out was amazing too. He was very personable, polite, accurate and quick. And I learned something about my house that I didn't know. The issue was caused by a leak, and I didn't know that a water leak will automatically shut down the AC. He explained this, fixed the AC and was out of there in no time. Now, my AC is working better than it's ever worked.

When my dryer wasn’t working, I submitted a service request and Clutch Appliances had 24 to 48 hours to come out. The guy who came in was on time and he was good. The numbers just lit up on my dryer but it didn’t start and he fixed it right away. Overall, the repair made life a lot easier since I didn’t have to go anywhere else to wash my laundry.

The tech sent by AHS' contractor, Bestway Mechanical, was absolutely fabulous.

I've had American Home Shield for more than five years and most things are okay. I had Old Republic before and they take longer processing or assigning a request. American Home Shield gets it done, except the last one, but otherwise, very good follow-up until somebody's assigned to that request. Most recently, I created a service request but it was canceled and then I called in. It took almost a week to resolve the problem with the AC and we are in Texas. I was not satisfied with the timeframe at all. But the tech from A-US Air Conditioning of Texas was super quick, very nice, and knowledgeable.

The rep of AHS did an excellent job when I submitted a claim over the phone. The contractor called me within 24 hours and they were out. We scheduled it for two days after. The contractors did an excellent job as well. They knew what to expect, I was able to give them a little heads-up and they had all the materials they needed to make it right.

AHS sent out Fleshers Refrigeration for our claim. It really impressed me that they came right away. Usually, you have to wait a day or two. It went good. All it was was one wire that popped out from the blower. And all they did was push it back in and tighten it and everything works.

I called AHS, submitted a claim, and then they sent me an email saying who the vendor would be. I looked the vendor up online so I knew that they were close. Our air conditioning went out on a Sunday night and the contractor called first thing Monday morning. I appreciated that I didn’t have to reach out to them. They contacted me. It had to have been first thing when they opened. They were able to get someone to our house that day, and then they were able to fix the problem.

Submitting a claim with American Home Shield goes well. On my most recent claim, Bill Rogers Electric came in, they fixed the issue, and it was amazing. I would definitely use them again. I would prefer it if more services were able to work over the weekend. That's not always possible. It’d be really nice if that was one of the options.

My AC wasn’t blowing out any air. I called in a service ticket over the phone and the American Home Shield representative did a wonderful job. She gave a timeframe between 8:00 to 12:00 to expect the contractor. The contractor arrived before the time that he mentioned. He was very prompt and had top-notch service. It was a pretty streamlined experience. The call was made and everything went according to the actual protocol itself.

The tech explained what he was gonna do, explained what was wrong with our AC, and went about his business. He also answered all the questions. He fixed it and it was excellent service. I loved it.

I’m going on my third year with American Home Shield and everything has been pretty good, so far. Also, it's pretty easy to submit claims online. When I had a technician come out for my AC claim, I didn’t have time to get home. He went in the backyard and checked the gauges and told me what happened. I was having some construction done on my house and they were putting up new siding, and they drove a nail through the line that holds all the refrigerant and it leaked out. I had the people that were doing construction go out there and fix it. The technician did everything before I could even get home to be there. He did great and it didn’t cost me anything. This is the second time that same guy has come out. They always do a good job. Overall, I'm happy with everything.

I submitted a claim online to American Home Shield and it wasn’t too bad. I wasn’t sure exactly what to put, but I knew it was electrical, so that was what I put. The contractor came in, and he opened up the light area and checked the light switch. He determined that it was the ballast in the light and proceeded to replace it. When he was screwing it back in, something on the ballast broke or on the light itself. So, he just screwed it in to the light casing and tried to fix it that way. He ended up re-screwing it in another position to get it to stay up there but it works. Other than that, it was a quick and pleasant experience. I also had an issue with my toilet and the guy who came out told me I needed to replace it. So, he was talking like 300 bucks and I could buy a toilet for cheaper than that and put it in myself. So, we just took it off and we got the piece out that was clogging it up, and it didn’t cost us anything but a toilet seal.

The fan stopped working in the blower and then the AC wasn’t running. So I submitted a claim with AHS online and the process was straightforward. I just submitted our info and what was wrong and then they scheduled somebody. The timeframe was within 24 hours. Home Service Corporation came out and things were easy and quick.

My air conditioner wasn't cooling one time and I submitted a claim for its repair by phone to American Home Shield. Their contractor, Airmen Air Inc., came out and found that my AC was very low on Freon. So, they put some in. Since then, the AC has been fine.

My garbage disposal was not functioning. The AHS contractor came out. He was very timely and knowledgeable. He knew what he needed to do. He went in and turned the switch on the bottom of it to reset it, which I was not aware of, and it didn't turn on. Then he took what was like an Allen wrench and put it in it, and moved the blades, then turned it on again, and the blades did move, but then he also noticed there was a leak in the seal. He said that it had to be replaced because we can’t deal when the seal breaks so he looked into making sure it was approved, then went and looked for the new replacement item. Had the item and installed it the same day, and it’s back up and running. It’s been working great so far.

I don’t like American Home Shield’s representatives. Half of them can’t speak or understand English very well and it’s very annoying because they talk you to death. They say, “Well, Sir, we really appreciate your business today, and we’re so happy that you called. We just want to take the best possible…” I don’t want to hear all that crap. I need them to ask me all the appropriate questions directly and then get off the phone. By the time they’re talking you to death, you get in there and they say, “We need to verify your information.” You say it and they can’t understand you and you repeat it back. This happens all the time.

I filed a claim with Home Shield over the phone when my dryer wasn't heating. It took two days for Austin Appliance to come out but that was because we moved the appointment. They were professional and friendly, and everything has been working okay since they came.

We had an appliance issue and Jack's Appliances came out. They were awesome. Our interaction was top-notch. I called American Home Shield to file my claim. Everybody was awesome. We referred AHS to other friends and they love them too.

I called AHS to file a claim and their reps were good. I like them. They take care of the problem right away. And the contractor they sent figured out what was going on, and were very professional and very clean also.

American Home Shield's pricing was fair and reasonable. I saw one of the ads on the TV as well, so I decided to check out the company and give them a chance. I normally call them even though there's an online option. Then they immediately put the work order in when I call. Everything is fine. My biggest challenge is when the work order is cut, getting the company to be accommodating to the customer. It seems the customer has to cater to the contracted companies' timeframe. For instance, when it first went out, we were experiencing a heat wave for two weeks straight at 90 degrees to 92 degrees every single day. It was a Friday when it happened and they couldn't come out. They don't do emergencies, even though we were burning up inside of here. They don't work on weekends. So, I was almost to the point to going to get a hotel. It was so ridiculous that I had to wait till Monday.

The guy from Stilwell Plumbing fixed the sink in the kitchen, so there's no more leak. Also, the hose water valve was blocked, so they changed the valve. The kitchen problem is now fixed. The contractor was very good. The only thing was the time schedule was 12:00 to 2:00, and they arrived late in the scheduled time. Other than that, I recommend American Home Shield. We still have one problem in the second floor bathroom where there seems a burst pipe leak, and the water inside the wall flowed to the roof of the first floor causing damage on the roof of the first floor. I’ve had a guy say that they only cover the pipe in the sink. They asked us to file a claim for this bathroom leakage.

We wanted a home warranty. I looked through the internet a little bit and picked AHS. 75% to 80% of their contractors have been very good and very professional. We don't have any big issues. Sometimes we wondered on a couple if they were as knowledgeable as they should be but haven't had any bad experiences with them. I do the service requests online because it seems to be the fastest and easiest way to get it in there. And then, we wait for them to call us back or text us and schedule the appointment. But AHS could have a little cheaper service call because whether I have something small or big, it's $100.

There was a leak on the below tap when I turn on the shower. So, the technician from The Honest Plumber came out and fixed the tap. I spoke to someone from American Home Shield over the phone when I submitted the claim. I got a call after three or four days, and then the tech came out on Friday, so it was the fifth day, and he was fine. He was helpful. He understood the problem. There was another ticket that I had requested for the dishwasher of the same cause, but I haven't gotten any response back to that. They said they're gonna get back to me. So what they did was, they came and then saw the dishwasher and said that it might need replacement, so they're gonna check the warranty on the dishwasher, but then, they haven't given me any call back. It's been about four days now.

The house is being rented and my tenants were happy with American Home Shield so I did not get any complaints. We’ve had them since 2002 so it's been a long time. The recent claim we had was an appliance issue. Our tenants called. Our property management contacted American Home Shield and they did it that way. Antech Appliances came out.

My sister and my brother-in-law currently have AHS, and they were telling me how good they are in regards to fixing any items that have an issue around the house. And just the safety blanket of knowing that if the item can't be fixed, they replace it ‘cause things always break down. And then, with my busy work schedule, sometimes it's hard for me to really find a time to really repair a lot of these items. My knowledge is a little bit on the light side as well when it comes to a lot of the things that break down around the house.

I call American Home Shield and they’re excellent once you get past the computer. The computer, as most computers do, don’t recognize the difficulty when you try and stipulate what the problem is, and then it comes back and tells you something else. And so, you get frustrated with that. But once you get to a live person, everything works out great. They’ve always been very responsive.

The guys at AHS's contractor, Bill's Appliance were awesome. Monica and Maureen are fabulous people. I had them install a refrigerator and a double oven and I haven't had any issues with anything since then. I had called them out to test to see whether or not the oven was actually getting to the degree that it had been set and they assured me that it was. All of the resources that American Home Shield has have been outstanding and their process is very simplified.

I wasn't getting a good airflow to the back, two rooms of the house. I called American Home Shield and the rep I spoke with was fine. It took two days for Mills Electric to come out. We were happy with the work done until we had someone come back a couple days later and show us a big gap in the ductwork that he said there was no problem in.

I called American Home Shield and did my claim over the phone with a live agent. He was nice and very helpful and the process was easy. AHS had A-US Air Conditioning come out for my AC and as of right now, the AC seems to be doing well. Also, the reps from A-US were nice and very timely. They're a very good company.

It’s all good with AHS. Advanced Home Services came out for my AC unit that wasn’t cooling off. He came in and looked at the thermostat, then he went outside. A few minutes later, he was back and it was already cooling off. He just changed the capacitor. It was very quick and the unit has been good so far. I called this claim in and I had a good interaction with the representative.

Everything went well with the plumber that Home Shield sent out. He installed faucet. The faucets in the two bathrooms didn't work. He fixed those the first time. With the faucet in the kitchen, he wanted to replace it with what I had, but I wanted one that I could spray with and the one I had didn't, so I bought a new one. I bought a Moen and he came and fixed it. He was good. The faucet is working great and I got what I want. I was very pleased with the plumber.

After I called Home Shield for an issue with my hot water tank, John T. Cannon Plumbing came out the next day. They're friendly and on-time. Everything has been going great since the repair and it was a great experience as well.

The ice maker would stop working and the contractor fixed it. I filed the claim online with American Home Shield and their website was easy to use. Navigating through it is fairly straightforward. But I've had some issues with the website because I had done it earlier. I've done a claim for faucets, and then I went into the different faucets, and they thought I was resubmitting the same claim, and it got complicated. But generally, it's fine. I'm glad that I have American Home Shield.

We had a slight blockage in our main line, and we had a small backup in our basement through our floor drain. I like American Home Shield's online process of submitting a claim. If I need something online, I'd rather do that than call and have to be put on hold. St. Louis Sewer and Drain Cleaning Services came out. The service guy was flexible with the day that I was available and he arrived within the expected window time. He was here probably less than an hour and was able to take care of the problem, and we haven’t had a problem with it since then.

American Home Shield paid the full amount that they were supposed to pay on my well and I had no problems. And the crew that came out was wonderful. I’m happy. I enjoyed the experience.

I have no complaints about how fast Sadler's Air took care of the issue once they got here. But both times they came out, they didn't make it in between the appointment times. They were running behind and I had to call and get an update on that. I would recommend updating on appointment times. It's better than me having to call. Other than that, everything was fine. I've been with AHS for seven years and I keep them because of how efficient they are. If I have any issues, from the start to finish, it's taken care of and the time that it takes them is pretty quick.

We’ve had American Home Shield for 12 years now. My husband does all the claims and he usually calls. So far, our experience has been good. Normally, when their contractors are called, they get out the next day.

The pool pump in the home I'm managing was not working. On behalf of the owner, I filed a claim with American Home Shield. I did that online then somebody called me. R & R Electrical Allstar came and we sent somebody from our maintenance to meet the guy for the warranty. The technician changed the breaker for the pool pump and everything is working okay right now. He was able to fix the problem on the same day.

I've been with AHS for about 14 years and it's the company I started out with. I hate to look for another company but the premium I'm paying has doubled since I started. The cost is a bit much for me right now. Recently, I submitted a claim online to AHS for my garage door. Their reps set up a timeframe and the contractor came out in two days. The techs were very professional. They addressed the issue with no problem.