American Home Shield Reviews

The electrical outlet in my bathroom wasn't working. I submitted a claim to AHS and SJDI Electric came out. I was given a window when to expect the tech and the tech did a good job when he came out. He replaced the outlet button that you click to reset it and I can use my outlet in the bathroom now.

I had a water leak in the attic and after making a claim with Home Shield, someone from Heros Plumbing came the next day. I did this claim online and the process was pretty easy. The contractor was quite professional and did a great job. Things have been going very well since the repair.

I like what American Home Shield offers. I like the size of the company and everything about them. The only issue I've had is that they have these exceptions and it's very ambiguous. When we had our air conditioner fixed, they said they cover so many dollars per pound of freon they add to it. Yet, they didn't bother to tell us that the cost was way over that. There's some lack of disclosure things that bother me about the policy. I will just have to keep an eye on those because AHS has written things into their policy to make the cost go down. I understand, but it could've been clear.

Everything went well with my recent AC claim that I submitted to American Home Shield. I went them and Affordable Comfort and Construction came out. The tech was very professional and competent. Thus far, I've been enjoying working with AHS. Everything has been working well with them.

Certified Heating and Air called within 24 hours after I called in a claim to Home Shield for my AC. Other than it was a couple of days when they had an opening, they were able to communicate well. They handled everything just right and so the AC has been going fine since the repair.

Our AC is not working totally. It in’t cool enough. I gave American Home Shield a call to submit a claim. Their reps were nice and professional. Sirius Plumbing and Air Conditioning was sent and they’re awesome. We are still working on the unit. We are going for the replacement and upgrading program, so we had to submit the order to American Home Shield. It got through, so now we are waiting for the unit. We've been waiting for five days, and it’s fine because I understand it takes a while to get everything ready.

I had a clogged pipe, so the water was backing up to the AC. I filed a claim on American Home Shield's website and the process was simple. Then I received an email that said the tech would be out within 24 hours, so that was quick. And I got a call the next day, so there was no problem. Also, the contractor who came out was really good and he fixed the leak. He was fast and courteous, too.

When I first spoke with AHS, I was pleased with their response. Also, they're efficient and quick. I renewed my warranty for another year. For a recent claim, The Lindsay Company came out and they were very professional. They got here right in time and solved the issue quickly.

We've been living at our place since 2001 and our rate with AHS has been going up every year. They have also taken a lot of stuff away from us. Now, they don't pay for this and that. When we first started, we never had problems with them. Years ago, I was having trouble with our refrigerator. I talked to somebody higher at American Home Shield and she was great. She did what we needed to be done and gave us what we needed.

I called to submit the claim to American Home Shield for the washer and the contractor came the first time to check it out and see what it needed. Then, they came three more times after that, and they said I needed a new washer. It took me a while and my son and I both called, and the lady said that everything would be alright. Three weeks later, they started giving me a hard time and then, I had to pay another $75. The contractor went up again and I had to open the washer again. Then, they had this man come last week and he put a part in there. The other people said they couldn’t do it but this man got it. It worked for two days.

The pool filter through the pool pump wasn’t priming and it wasn’t running dry at night. The contractor took care of the problem and everything went smoothly. It seems like it’s all working but if I had known what to do, it would have been cheaper. The $100 service fee was more than it would’ve cost me to fix it myself but it was gonna cost me to look more into things so, it was worth it to have AHS do it.

We had a stoppage in one of the toilets and the tenant had been watching it a couple days and noticed that it wasn't behaving properly, so they reported it. I made the claim at American Home Shield via phone and everything was fine. My problem is the initial contact. It's very difficult sometimes to reach somebody. You're put on hold and your phone call is cut off, and sometimes it's very hard to get the claim in place.

I had another warranty company, and I was not impressed with them. I’ve had American Home Shield years past at another property, and they seemed to be pretty legit and I like their fast service. The people they send out are usually pretty good. AHS sent out Whirlpool when I had a claim and they did an excellent job. The tech was on time. He was very knowledgeable and very professional too.

The contractor American Home Shield sent for my Breville oven was very efficient and got his job done in about one hour. He replaced the electronical part of our oven and replaced the dead light bulb. He also explained what was going on. For me, it was just the oven repair, but if that was something about the furnace in the cold winter, I'd need some protection. I told my friends that if they were buying a new house or just got a new house, they should consider AHS.

I submitted a claim online for a hot water heater leak. American Home Shield assigned Patrick & Son to do the claim, and they got ahold of me within 24 hours. They did good and they communicated well. Once the tech came out to the house, he was done in a matter of couple hours, so everything went well. Everything's working as expected. With American Home Shield, everything is easy and there's no questions asked. So far, it’s been exactly how they said it would be. Everything’s gone well.

I paid my American Home Shield warranty for my home and another detached home, and I was having issues with my hot water heater and then my washing machine had gone out. I was doing laundry at the other house and noticed that the water heater was not working properly there either. So, I had Thomas Brothers Plumbing come up for both at the same time. I expected them within the week, but they came out the next day. They were great.

American Home Shield offered the $75 furnace check and E&A Mechanical came out for the check-up. The interaction with them was great and prior to that, we had somebody come out a couple of times for claims, which were all okay.

It was awesome dealing with Joy Plumbing. They were very prompt, very professional and really nice. I had called American Home Shield to file the claim and that interaction was pretty good too. Everything went well.

The AC was not cooling and we reported it to American Home Shield. Somebody came, looked at it, and sent the report to them. Then they came back saying that the claim was denied and that it's a pre-existing condition. I challenged it and they said that we'd go for a second opinion. But they misled me totally. I never challenged the technician's diagnosis. I challenged American Home Shield's assessment of saying it's a pre-existing condition.

I left American Home Shield for not even 30 days and came back. I read the fine print on the other company and they only offered so much amount of money for the AC as opposed to American Home Shield who covered every appliance in my home up to the ceiling fans. I had that but then I had money problems so I had to get a lower level tier but they’ve been great. I won't change it for anybody else. Most recently, Maytag came out and serviced the kitchen stove. It would no longer light and turn on, and I filed that claim on the phone. I've also tried it through the internet but I prefer speaking to somebody and every time I call, they're always great, very knowledgeable and friendly. For this claim, the expectation we were given for when the contractor would come out was like a day or two but Maytag has always been great about getting out there. They're good people and they provide a good level of service.

Sierra Mechanical Service came out for our preseason check-up on my furnace, to make sure everything was okay. The contractor went and checked the furnace, looked at the thermostat. And then, he told me that everything was fine, that we were set up for the winter and I didn’t need any repairs. I went online to request this service but I don’t like the way American Home Shield changed their website because there was a time when you could set up the appointment, you could check whether you wanted morning and evening, or the dates. Now, you can’t do that. They just give you an appointment. I don’t want to have to call to make an appointment. It was much easier to just log on the website before and being able to pick the date that I was available. But overall, it’s excellent with American Home Shield. It’s made life a lot easier. I don’t have to worry about if something breaks down, that I’m gonna have a large expense.

We've got some really slow draining pipes. Daryl from Bubba's Plumbing came out and he cleaned out once and it almost immediately started again, so it's doing that again. He replaced the drain out pipe under the kitchen sink and it ran, not great but it was better. And then, when he put the new drain out pipe again, he went ahead and ran the snake through it because it was still draining slowly. He said he went out about 70 foot before he hit a blockage. It did drain a bit better for a few days, but then it started again. Daryl told me he was gonna turn it in to have a jet thing done through the pipes. But they don't do that, so it would have to be someone else. But I never heard anything and it was about a week and a half or so when I requested that somebody come out again. He said he'd get his people to talk to AHS about getting somebody out here with the jet, to clean out that main line.

I had to get a new rack for my dishwasher because it didn't fit and wouldn't roll. It had to be ordered so it’d fit properly and the waiting time was only three days which wasn't very long. When submitting the claim, I logged into their app, put in what was damaged and what I needed, and then it immediately connected me to a service in my area. Then I was called within 24 to 48 hours. Overall, I had a good experience with AHS.

I called American Home Shield for the leaky faucet, and then the contracted people called me. The service went fine but I thought that they were gonna check the other two faucets because the other ones needed the same thing done but, apparently, they did not. I called them, and they said they did the faucet. I was assuming that when I showed it to them, they were gonna do all of them.

When I called Home Shield to file a request, they were amazing. We had a service guy recently and he was professional and quick. He did exactly what I expected him to do. It was perfect. We also had a plumbing issue before and it went fine.

I did a claim for my hot water heater and Pierremont Plumbing and Gas came out and checked. They had to order a part and came back the following week to install it. This claim went very well for me. However, when I call American Home Shield, I seem to always get someone that has a very bad accent whom I could hardly understand.

The furnace wasn’t working so I got online with AHS and All Season got ahold of me the next business day, and they were there the following day. I have a remote-operated deadbolt and they just came in, did it and were gone in 15 minutes.

I sold my previous home and wanted to cancel the contract. I was told I would have to pay a 46 cancellation fee even though the property had been sold three months ago. Seeing that I've not had a service request in the last year I felt this fee should have been waived. When I requested to talk to a manager about the situation I was placed on hold for over an hour before I hung and and called back.

We had American Home Shield for a year and it was the biggest waste of money. I was lied to and was cheated out of my money. They renewed my account without ever notifying me and raised the cost. They are terrible and the customer representative had no clue on how to handle my call or even how to proceed on helping me. Don't work with this company. This would be one of the biggest mistakes of your life.

The company sent out a new technician from a different company. The new technician found the problem in about 10 minutes. He went back to order parts. He came back out about a week later with a new part. The tech replaced the part and it is working in good order. Finally, it worked. I had a dispute with American Home Shield at the beginning but eventually got the result I was expecting. They should terminate some of their horrible technicians and crooked vendors.

The tech from My Good Plumber was fantastic. I was impressed by his attitude, his promptness and he was professional. I can’t say that much for the other group. The other group came supposedly to see what was wrong with my refrigerator, and they said that they couldn't find anything wrong, other than the fact that maybe I needed to vacuum out the dirt where the coils were. If that was the case, why didn't they do it? Why were they troubling me and my husband to do it? And they acted like they were in a hurry. Whoever American Home Shield sends out should be capable of doing the work and not in a hurry to get in and get out.

Our air conditioning unit was not working. I had had the upstairs unit repaired within 60 days so when I went online and the question “Is this in relation to your recent repair, or is it new?” popped up, I said new. But the way it went through to the AC company, it said it was the old one so I ended up having to call in order for them to get the right work order. The rep from AHS was okay though I felt like there was a little bit of misunderstanding with the language. The contractor, Myers, was great. I put the order in on a Friday, and they came out Monday morning. We decided to replace it instead of fixing it and I got a whole new unit on Wednesday.

We had a plumbing issue so I submitted a claim to AHS. They were good. I had called twice because the first plumber couldn’t come out. It was a weekend so they had to wait. And so, AHS called me back and they kept me informed as to the contractors. So I liked the two people that I spoke to from American Home Shield. Hessville Plumbing came out and the gentleman looked at the pump and immediately replaced it, and all went well.

Submitting claims to AHS over their website has been easier. During my recent claim, I had Fruge Air Conditioning as the contractor AHS assigned and they responded right away. I put in the claim that I ended up resolving a couple of weeks prior with a company that didn't leave a good impression and this time, Fruge was much better. Now everything is working fine.

This is my second year with American Home Shield. Their online claims process has been easy. So far, everything went well with the claim that I filed wherein Ace's Garage Door Repair & Installation came out. They were friendly and knowledgeable, and they were able to resolve the issue. I would recommend AHS.

All American Plumbing and Rooter came in. I told them what happened, and the tech said, “Oh, I know exactly what it is. Let me show you.” He showed me, walked me through what he did, and sure enough, that’s what it was. He wasn’t even here three minutes. I would recommend Home Shield and I got them for both of my kids. I have been with Home Shield since I got in this house back in 2015. I submit claims on the phone and it’s pretty simple. They're expeditious. If I called them up, I have something, and if it was something I didn’t understand, I could always call them back. They always explained it.

My wife called American Home Shield in the morning and Expert Pools was there in the afternoon. My wife said she loved the tracking system that she knew exactly where the guy was. The guy called when he was a half-hour out, so the communication was really good. He had the part in his truck to fix the problem. It was a really smooth situation and was fixed within that same day. It was awesome. I've used the pool heater quite a bit since it was fixed, and it’s been all good. I’ve recommended American Home Shield to some people I know.

I've been with American Home Shield for almost 20 years and I've always had positive experiences. I've had repairs where the contractors would say that the XYZ is broken and that's gonna be repaired, but they don't cover this much of the Freon, and they don't cover the seals and gaskets, and so I'm out of pocket. We ended up having to pay a little bit, but for the most part, everything is consistent with what was in the contract that we signed. I haven't ever had an experience where they should have covered that and they didn't. It's always been fair.

My wife and I closed on our first house in August and we've had American Home Shield warranty since then. Submitting a claim was easy. I had an appliance issue and I just called and filed the claim over the phone. Dill Appliance Repair came out, and everything went fine but still kind of disappointing. They came out the first time quickly, but then I had to call after 3 weeks for them to come back out to fix it again. They said they needed to order a part so that puts its own time frame on completing the project. But once the contractor came back out, he was in and out in 30 minutes. He also cleaned up whatever messes that he made, and everything works great now. It was all the way positive interaction but it just kinda sucks that it took that long to get it completed.

The washing machine was making a loud banging noise when it was on and my wife made the claim online to American Home Shield. The contractor came out within a week and when he got here, he diagnosed what was wrong within 10 minutes. The unit was DOA. The whole bearing was gone and they replaced the washer. It’s a brand-new Maytag but it went out. I ran it once and then it stopped working. So, I’m waiting on a technician. Overall, it has been three weeks that we have been without a washer.

Doing the claim online was very convenient. It was a lot easier than having to go through phone calls and different people and switching from one person to another. I really liked the plumber too. He was a good one. I'd call him back even if I didn't have American Home Shield. He was very friendly and knowledgeable.

My AHS claim for a plumbing issue started off weird because the first time I submitted my claim online, nobody contacted me. A week and a half later, I called AHS back, and then HCD contacted me a day later. As soon as I spoke to an actual person, the problem was resolved right away. The contractor came out, did the inspection and noticed that there was a crack in the water heater, and then they scheduled another appointment. That claim went awesome. Everything went real smooth and they were really cool people, too. There was a time issue but it wasn’t that big of an issue. Luckily, the water heater didn’t crack. For almost four years that I've been with AHS, I never had a problem with them. They’ve always been there for me.

My toilet was leaking. I called American Home Shield and everything was good. The contractor came between the allotted time.

The house was not cooling off. I called American Home Shield on Friday, and the technician came out Monday. He was very good and knowledgeable and he explained everything to us. It went well with the contractor, Grady's Air Conditioning.

I just purchased a house and my agent gave American Home Shield to me as a gift. Years ago, I was also with American Home Shield. My most recent claim went well. What was odd was I got an email with little tips and stuff, and they were talking about, “If you just moved, we could do the locks exchange.” And I haven’t changed my locks yet because I was trying to figure out how I was gonna take the locks off without needing the doors unlocked. So, I’d have locks and then put them on the doors, but I want them fit in one key. I was going through these things, but it’s been three months. So, when I read the tip and they said, “We offer locks.” I was like, “This is great.” So, I called after reading the tip that I got from them. The contractor was really nice. He was on time. He came the same day, and he took his time. He did all the locks. AHS only covered six and I had 10, but I had to pay him $40 to do all of them. I had to pay more money out, but it was okay.

My wife submitted our claim with Home Shield online for our AC that was not cooling. Ace Heating & Cooling was sent and they had to come four times. They couldn’t figure out what was making the coil freeze up. For the fourth time that they came, a supervisor came with them. The AC is working properly now.

I filed a claim to American Home Shield for the plug-in in the kitchen, it didn’t have the wire hooked up to it. It was a wire that was off of it and it was something over by the wall. Then outside, where the electric meter is, it’s supposed to be 100-watt, but it’s a 60-watt. We’re just getting half past throughout the house. The guy from Ideal Electric first called LG&E ’cause he can’t open that up. The LG&E does that. He had done fixing everything that was supposed to have been fixed in the house. As soon as LG&E got here, he went up to the power pole and he was right. It was burnt after where the power pole was. He checked everything out and was really good. We got a lot more juice to the house. Before we'd go to bed at night thinking something would catch on fire. The last few nights, we've been going to bed without anything going off or dimming. The lights are good and bright. We’re really happy.

There was a glitch happening up in the attic where there’s a sensor that kept turning off the AC because there was backup coming from moisture. I spoke on the phone with the reps of AHS and they were helpful. AHS then sent a couple of contractors. The first one was courteous but didn't fix the problem. The second one was courteous but not very friendly. He was not a people person. The third contractor, Robert from Myers Comfort Specialists, fixed my issue really well. He knew exactly what was going on and he was a people person. Since then, the AC has been working great.

I submitted a claim to Home Shield for a furnace and everybody that I’ve talked to has been really nice, helpful and quick. They've answered all my questions and gotten our claim through. I think it was in 12 hours that I had a call from Ace Heating & Air to come out and they were awesome. They definitely did more than they needed to. We bought our home and our dryer vent wasn’t hooked up. There was a gas line that wasn’t capped. Those little things they didn’t even need to do but they hooked up my dryer vent and taped it up. They also capped off a gas line. On top of that, they were really quick and nice too.

The air conditioner was on the whole time but it wasn’t cooling at all. My husband called in the claim to American Home Shield and the contractors were dispatched in about an hour. The interaction went good and since they’ve been out, the air conditioner has been excellent. The repair helped me a lot and it was a great experience with AHS.

We had the standard locks changed per terms of the contract. The claim with American Home Shield was submitted online and 911 Locksmith Services came out on time. They were pleasant and they did what they said they were going to do. I would recommend AHS to a friend.

When I submitted a claim to American Home Shield, they had somebody in the area call me back and schedule an appointment. The contractor came out, assessed the problem, came back and fixed it. In the meantime, I wrote a check to AHS for 100 bucks for the deductible and it was pretty seamless after that. I’ve been with AHS for about four years and for my AC unit, Advanced Cooling and Heating came out. It worked for me this time. It turned out to be okay.

The pilot light on my water heater kept going out and the water wasn’t getting hot. And then the overflow on the outside of the house was constantly running. It was running nothing but hot water for one full day. So, we had to turn the hot water heater off. And then the next day, it was running cold water practically all day. American Home Shield sent out Heros Plumbing and I was a little skeptical because I had read a lot of bad reviews on Yelp regarding this company. But once I saw what they were talking about, it totally made sense. So, I would definitely not discredit that company.

BB Lewis Plumbing came out and their contractor was good. The toilet had a motor inside of it, and it started leaking. Evidently, there was a recall on particular parts and he ended up having to replace the whole toilet because it had been there for 20 years. Whenever he tried to take it apart, the washers were all corroded together and it cracked the porcelain. So, there was no way to avoid it. He ended up having to cut them off, and he ordered a replacement. We also had an air conditioning issue some time in September wherein a condenser went out on the air conditioning unit, and we had to wait for four days before the contractor could come out. Still, we're very satisfied with American Home Shield.

My heat pump was in cooling mode, but it would not stay going for long, so it would trip. Something on it would just act up and it would also get hot. We had to reset it constantly and it just wouldn’t stay going properly. I submitted the claim online and it was easy. No wait times, no horrible waiting music. The contractor was good. They explained everything that was going on. I’m a home inspector so it helps me out to learn more about heating and cooling if I can. Bill and Kimberly both went over and made sure I knew exactly what was going on the whole time they were here.

So far, with my first experience with American Home Shield, the process to submit a claim has been pretty smooth. I did it online and I’m pretty happy with it. Moreno Plumbing Heating & Cooling came in and was able to resolve the issue.

I called Home Shield for a claim and they assigned Certified Heating & Air. They were out here the next day and saw what the problem was. Then they had American Home Shield order the compressor. Although it was a debacle, they finally got the compressor they ordered and got it put in. It took about three weeks to complete the job. It was excellent. The contractors were very thorough on communication and they completed the repair in a couple of hours. Everything has been good since.

My recent claim with American Home Shield went fine. I filed the claim online and Dan's Pro-Lock called me. We set an appointment and the guy showed up exactly at that time. He had five locks rekeyed and he knew what he was doing 'cause it didn't take him long.

US Plumbing and XACT Pool and Spa were both phenomenal. The pool guy showed up when he said he was gonna show up. He found exactly what the problem was, fixed it and was on his way. The same thing with the plumbing company. But AHS did send out a different plumbing company who was terrible prior to the one that actually did the job. They showed up one day and made me wait hours and showed up and said that they didn't have the parts. They showed up again on another day and brought gold instead of silver and it was just non-stop. They called again to schedule another appointment, but I told them to send a different plumbing company out or I would find another insurance company.

Our dishwasher wasn't washing the dishes right, and the top wasn't spinning. I submitted a claim for it online to American Home Shield. Navigation was easy. I was told to expect the contractors out within 24 hours. Fidelity came out and did the inspection and recommended the information back to American Home Shield. Since they've been out, the dishwasher has been performing good. I have five American Home Shield accounts, and my claims experience was not always good. But for this event, the experience was good.

We made the most recent claim for our washing machine online and the contractor sent out by American Home Shield was very good. There was an uneven code and he came out three different times. The first time was to assess it. The second time was to install some parts, and that still didn’t fix it. So, they sent him back the third time to install more parts, which still didn’t fix it. The last I heard they were closing it out and I was supposed to hear something about a replacement, but I have not heard anything yet.

If you need repairs done, AHS sends out people that know their jobs. They're very nice, respectable, professional and clean, and they get the job done. I haven't had anyone who came that didn't do a good job so that's one reason why I stick with AHS. I call stuff in with them. I'm still not quite there with the online stuff. I like to speak to people only because I like to know it was done, submitted, and not caught up in a rainstorm. My son said the gentleman from Mac Mac Plumbing was very good. I only spoke to him on the phone because I had to run an errand, but he was good. I have no complaints when I got back in the house. Everything was fixed as it should be. I have given people AHS' information and told them to reach out to AHS.

Our beverage cooler had an issue with the thermostat. We submitted a claim twice to American Home Shield, one was online, one was on the phone. MBH Enterprises came out and they were good. They had to order the part so it took a couple of days to get it fixed.

When my water heater broke, I called Home Shield as quick as it could be and had a good interaction with the rep. The contractor came and put a new hot water heater. But Home Shield needs to get more contractors for their air conditioner repairs. I had an air conditioner unit break before and since their contractor couldn't come out for two or three days to fix it, I ended up having to pay for it out of my own pocket. It was 100 degrees outside and I didn't have an air conditioner. It was such a huge hassle to get my own money back that I paid to get it fixed. It's not even worth my time mess with it. Still, I'm satisfied with their service.

American Home Shield had good rates and I read good things about them. I have a claim regarding plumbing and the contractor, Desmoni, absolutely did the job. They were quick and efficient. They showed up when they said they were going to and everything was fine. This plumbing was my second service call. The first one was for my range. I had trouble with my burner. I called since May of this year, and every time I called, I reported the problem and then they said they would get on it and call me back but they would never call me back so I would call again, and then I would speak to another person, and another.

Our unit needed a repair and a part needed to be replaced. I went online to submit a claim with Home Shield and it was very easy. The service guy who came was great and things have been perfect since.

I was vacuuming in the bedroom and had the vacuum plugged into the bathroom next to one of the bedrooms. All of a sudden, my vacuum stopped working. I unplugged it, then plugged it back in, and everything went out. All the electricity in the bathroom, in the hallway, and in the two bedrooms that it was all connected to went out. I submitted a claim with AHS and State Electric Company came out. I had an awesome experience with them. It ended up being a loose wire in an outlet that I don't even use and the electrician was great.

I pay for the service call with American Home Shield with my credit card, which they have on file. So American Home Shield pays the service call then the contractor submits the balance of it and American Home Shield pays them, assuming what they come out for is covered under the warranty. For the 30 years since I moved to Arizona, I never had any problem with American Home Shield. It's all been this summer. I've been having a lot of problems with the people they're sending out. I have to call them to come back out to fix what they initially fixed and then they get sour-faced about it. That is what happened when I called Happy Bear back out again. It was more like, "I've already done this and I don't wanna do it again."

My air conditioner was not cooling. I went online to put the claim in. They assigned my case to a contractor, and a contractor called the very next day. The contractor came right out when we set a date. He checked the unit which is in the laundry room. We got a backdoor he utilized, and he went outside. The first day, they were here all day and couldn’t find a leak. They recharged my air, got it working right away, and came back out two months later to recheck everything.

Intelfix Appliance Repair came out and after they looked at our dishwasher, they said that the motor on the dishwasher was not working or was not pumping. It was not pushing water through it. They could not find the parts so they notified me that they were gonna cash out either to buy it and replace it, or I could go out and find one, and then they would reimburse me. So, I accepted the install and replacement. The contractor knew what he was doing and the installer made us aware of a leak problem underneath the sink that’s connected to the dishwasher. The original installers from GE did not know what they were doing. I was pretty dissatisfied with the GE people. I was very satisfied with the Intelfix people. I’m also very much happy with the relationship I have thus far with American Home Shield.

The technician from Jim Bennett’s Plumbing was very skilled. He was young, so he needed some encouragement in certain areas of the work. For example, the drain cleanout was something he hadn’t encountered before because we have a septic tank. And it was an elaborate procedure that he had to go through to be able to get the grease through the main drain line and out into the septic tank. Then the septic tank itself was slow in dissolving the grease. That wasn’t his problem. It was a matter of letting the septic tank do its work. He was very thorough, though, and realized that it was a multifaceted approach that he had to take to get the main line cleaned.

When I first had to call American Home Shield with our plumbing issue, talking to the lady was awful. So I would never call and talk to a representative again, but I will do everything online. When I had a spa issue, I did my claim online and JC Pools came in. I had no problem with them. They resolved the issue. American Home Shield is fine. But I would not have purchased it if the sellers have not purchased it for us.

The technician from Air Squad Heating & Air Conditioning was great. He got us a part and updated the toilet. It's an older toilet and is one of my favorite. He fixed it all and fine. I called American Home Shield to submit a claim but they made a mistake. I used a different credit card and they charged me on my debit card on record. But it was no big deal and it worked out okay. I've had them for three or four years. They had replaced a refrigerator for me. Also, both my father and my sister have American Home Shield too.

I’ve been paying American Home Shield for 17 years and I pay every month. Then every time somebody comes out, I have to pay them $75 and that went up from $35 when I started out. Recently, I had a plumbing claim and initially, when Bear Plumbing & Rooter came out, the knob that turns the water off to the toilet was leaking. They changed that out for me but there was also a crack on the toilet and they said that it was done by some force or somebody hit it. But we have a protective thing over it which holds our toiletries, so there was no way that anybody could intensely hit it. At the time, I didn’t realize that they were reporting that, then American Home Shield said they’d deny my claim. I told them I needed somebody else to come see it because nobody put any force to it. It just cracked.

Putting in a claim online with American Home Shield was easy, but I could not find my account number, so therefore I had to call. Their reps are always great. I’ve been with AHS for over 20 years. However, I called Crispy Air, the people that came out on Saturday, early Sunday and asked them about putting in the claim. And then when I called this morning they said they were just about to put it in to American Home Shield to get it approved for authorization since it was a pricier call. Aside from that, I was happy with the Crispy. I would recommend AHS. I’ve actually recommended them to a lot of people.

Van Allen Plumbing was sent by AHS and they were really good. They were quick and didn't waste a bunch of my time. They called me back within a couple of hours of me contacting American Home Shield, and they came in, got the job done, and were on their way.

I submitted a claim through the American Home Shield website by just hitting the request button and then selecting the issues. A nice feature that they have is you can select the contractor instead of just defaulting. ‘Cause it defaulted to Roto-Rooter, but looking up Mega Star Plumbing, they had a much better rating. So, it was a nice feature that they added to the service request process. Mega Star Plumbing contacted me the same day and then they came out the following day. They fixed the wax seal on the bottom of our toilet in our master bathroom. They were done in about 15 minutes and they showed up on time, so they did a really good job. They were very professional. I never got the feeling that they were rushing the job. There were two of them that were working on it, so they worked pretty well together. Now we don’t have to bother our daughters to use the toilet.

My central air unit wasn’t staying on as it was kicking off about every 30 to 40 seconds after it came on. I called it in over to Home Shield and Central Virginia Heating and Air was assigned for the claim. I contacted the company's home office for scheduling purposes, leaving 2 or 3 voicemails, but they never called back. Finally, about three days later, they called back and had set up a schedule. It was convenient but I had to wait for them to call me back. I even called 3 or 4 times, but they never answered or returned the phone call. So, their communication skills need to be improved.

I noticed some holes in my pipe to my central heat and air system. I called American Home Shield and filed a claim through the automated system, which gave me the options. American Home Shield ended up talking to the contractor after I submitted my claim. And then, they confirmed the numbers and the contractor called me to set up the appointment. They came out within 24 hours after we set up the appointment.

I filed a claim with AHS for my air conditioner online and it worked well. The contractor came out within 45 minutes and diagnosed the problem. They had to pump sealant into the refrigeration unit and then pump in some more Freon. They fixed the ac and left within an hour.

With American Home Shield, it was nice to be able to talk to a person as opposed to automation calls because I don't know if anybody received my message or not. It was within a few hours that I received a notification that AHS had chosen the plumbing company and they were coming out. That was Pruitt's Plumbing who had initially come out in September when our water heater had spewed water all over our garage. That time, the tech came out on Sunday after I had the water leak on a Saturday night which I thought was really nice. He put in a new element and we thought that everything was okay.

AHS did a really nice job. But we're probably gonna have to have the guy come back out again. He did okay and got the AC working again but the same unit is having trouble again. Apparently, the issue was that it just froze up and it seems like it's freezing up again so there's gotta be some issue that we need to get addressed. It was three weeks ago that they first came out and the technician came out on time and was very polite. Everything is good as far as that goes.

Our AC would turn on, but it wouldn’t blow air. I filed a claim to American Home Shield over the phone. The only issue that I have with American Home Shield is that you’re usually routed to another country. They’ve always been very courteous, but maybe they're not understanding some of the things that we’re trying to explain to them. There's a little bit of a communication problem. But overall, we’ve been fine with them.

My cleaning pump went out and was leaking. I submitted a claim with American Home Shield and the contractor from Doug Anderson called me. We had to wait for parts for about six days. The part wasn't in stock and he couldn't get it anywhere because he had to buy a whole new motor, a whole new pump, and a whole new impeller.

I requested service in my central AC and it’s been over 10 days in FL heat, nothing has been done. They use non-reputable contractors that don’t care for their business. First contractor came out and told us that he will order part and replace it the next day. 5 days later he cancelled, the next 2 contractors never called back. The agent tried to send an appliance repair company to my house to fix my Central AC, when I called them, they told me that they don’t service AC units. I am guessing American Home Shield does not compensate these contractors fairly so they are not motivated to accept their business.

This company is the worst company in the world! Do NOT WASTE YOUR MONEY! The reps that take your warranty request never make the orders right, the vendors they work with are the worst in the world and take weeks to even show up! Once I had a plumbing problem and they suggested to me to take out my bath tub and or cabinet. I called a plumber and they made a simple cut to get to the broken hose. I've had a dryer and refrigerator problem for a month now and they send whoever and dont even have the correct work orders, tools or parts to work on anything. I also just got cussed out by ROBIN from customer service! STAY AWAY worst service ever!!

I paid for a service call. All I got was money taken again to repair. Nothing done. Just took my money which was 80.25. On top of what the plan cost me. I have a 5 star hood exhaust fan over my kitchen stove. The motor went bad so they said it was commercial unit. The motor was going to cost 500.00 dollars so they would not cover it. So if you have high appliances all they have to say is it is a commercial appliances then they won't have to repair it. Funny how they never tell you that information when you're buying their worthless insurance. Do yourself a favor. If you buy high end appliances don't be fooled. They will not cover it. They only know how to steal your money. I also told them before they came it was 5 star hood fan! Funny they did mention it was consider commercial at the time that they were stealing my money. I hope you the consumer are not fooled by them like I was. Buyer beware. They like to steal your money.

I am updating my first review for AHS. If I could give them zero stars I would. They sent an unlicensed electrician to replace bedroom ceiling fan. Fan was not installed properly and company refused any wrongdoing and reported there was nothing wrong. After several complaints to AHS they finally sent out another company who confirmed the fan was indeed installed incorrectly or dropped prior to installation and it needed to be replaced. AHS ignored the second company's report & closed the case leaving me with a non working fan.

American Home Shield is a joke! I attempted to use this company for 2 home issues - both of which were plumbing issues. The first issue was a stoppage somewhere in the plumbing that caused sewage backup in our bathrooms. After a long discussion with them to make sure the situation was covered, they reassured me that it was covered and I would only have to pay the deductible. They sent someone out the same day. Upon the contractor showing up, AHS advised them that it, indeed, was NOT covered because they had to remove the toilet from the bathroom floor to get to the stoppage, then put the toilet back in place. This ended up costing me an ADDITIONAL $350! After doing research after the fact, I could have hired a plumber on my own and spent half of what I paid through the AHS warranty.

My refrigerator broke down 6 weeks ago and it still not be fix. This company sent out the wrong part and keep offer cash options about 10 % of the cost of my 2 years old Kenmore Elite French Door refrigerator. Stay away from this scammer. Phillip **

Too bad negative stars isn't an option. Absolutely the worst company I've ever experienced. When you call with a claim they will assign it to a bottom of the barrel service provider who won't return phone calls and consistently gets 1* ratings due to inept service and lack of response. I complained after 3 unreturned phone calls and got reassigned to a slightly better company, only to be informed on my scheduled service day THAT AMERICAN HOME SHIELD HAD CANCELLED THE APPOINTMENT WITHOUT EVER CALLING ME!!!!! OMG! I have been living in a house without air conditioning for a week now and they treat me like this. Done with them. Canceling service just as soon as I get this resolved.. Absolute garbage to treat customers this way!!!

I had some electrical issues that needed to be fixed and a couple of leaks. One was a broken toilet tank and the other one was one that just wasn’t installed properly. I did those claims online and it was easy enough using the AHS website. Both the guys sent by AHS were great. They were quick to say when they were gonna be there and they were super fast in diagnosing the problem. The electrician guy even taught me a little bit. There was a part of what he was fixing that was something I had previously tried to fix and failed. He showed me where I went wrong. Everything has been good since the repairs.

My wife called American Home Shield to submit a claim and they sent Advanced Heating & Air to take care of the issue. We’ve switched to AHS this past year after being with one of their competitors and we like AHS better. I'm very satisfied with them and they should keep doing what they’re doing.

I put in an online claim for a leaking pipe in the shower. I've used the AHS website a couple of times already to submit other claims. The website was great and it answered everything I needed it for. H&K Plumbing could be found there and then they gave a number. So I called them and scheduled an appointment. Once I did that, I got a text message that said the our appointment had been scheduled. I also got a text or an email on every single thing that took place throughout the whole time till it got fixed. My tenant was the one who was there when they came out and they said that there's no more leak and everything is working fine. I've been using American Home Shield for many years and it has always been a pleasurable experience working with them. They've been great.

Every time that I call Home Shield, I get the service that I need. They've been helpful as far as making sure that the service has been done properly. I put in a service request recently for my air conditioning which is a very old unit. I requested Airboss Mechanical to come and to inspect it versus the other two companies that came prior to them. They came the next day and they were personable, professional and knowledgeable. Everything was perfect and I would highly recommend Home Shield.

Our garbage disposal was leaking. I logged into my American Home Shield account online and submitted a claim through their online interface. A day after, I got a notification that an appointment had been scheduled. My interaction with B Latherson Plumbing was good. We’ve had a few things done and they’ve all went well. It has been a good experience, overall.

When my dryer was not heating up, I called Home Shield for service and the rep took forever on hold with me because he kept saying the plan is under Jack and I kept telling him it's under my name. This should've been changed a while back. The warranty was originally under a man named Jack but he's been deceased for two years now and American Home Shield changed the ownership at the beginning, but then I saw my newsletter come in from the internet and it said Jack too.

I've been with AHS for about 26 years. My recent claim with them went fine.

I like the security with Home Shield. It’s some kind of an insurance security and I’ve always had it. I always talk about them. I tell others it’s a peace of mind and that they are pretty good. I’ve heard some stories, a lot of skaz, but everything I’ve had issue with, I paid my money and the contractors would come and fix it and we were okay. The guy from Performance Plumbing who came out for my latest claim was very knowledgeable, friendly, and professional. He knew what he was doing and he was a good guy. But I’ve had some issues with some of the people AHS contracts with. I’ve had some mickey mouse people coming in my house. I’m one who wanna save money and I’m sure AHS wanna save money, so they get the people they wanna save money, but sometimes they’re not that good. But as a consumer, I’ve gotten smart and I request Sears or I request certain things if I can and AHS has worked with me pretty good.

We had an issue with our oven one time and submitted a claim online to American Home Shield. Their website was great and they sent us an update afterward. Everything worked out great. We submitted the claim on a Friday and there was nobody available for the weekend. So it was the following Monday that Mr. Appliance came out. The contractor was very professional and everything has been working great since.

We got a home warranty when we bought a house two houses ago. Everything was older in that house and so, we just kept the warranty. Then, when we made it to this house, we stayed with American Home Shield because we were happy with them. Submitting a claim is just making a phone call and it’s very easy. I did that once when we had a plumbing issue and it got taken care of. In our most recent claim, the contractor came out and it was all good. The oven is working.

There was something wrong with the dryer and the icemaker of the refrigerator wasn't working. I called in a claim with AHS and they sent out Speedy Air & Heat. The techs were awesome. They worked on the belt and something else on the dryer. Then they replaced something on the icemaker. Everything has been working phenomenally since the repair and overall, my experience was 100% fantastic from the phone call to the techs coming out. They had to come back after they ordered parts and they were great all the way around. I’ve also recommended AHS to people.

American Home Shield's claims process was easy. They kept it simple and it was a phone call to get an appointment set up, and then their reps followed up with me. The contractor that came out was wonderful. He showed us that it was an easy fix and he was incredibly present and very efficient. Everything seems to be fine.

I’ve been with American Home Shield them for five years and I like that they come when I need them. I always put the claim online, but then I end up calling. I liked the representatives better when I make a claim and I would rather have the same company because they already know what's going on. I call and request for the same people, and so far, I haven't had a problem. Family Heating & Air was perfect and the young lady I talked to was 24/7. I had a problem with my air conditioner twice and they made me a priority on both times. Everything is fine with the AC and they even gave me a card and said that if anything happens in between me trying to call AHS or them, they will come out.

Having American Home Shield has helped me a lot because it gave me peace of mind. I didn't have to worry about trying to find the right contractor or worrying that they would do a good job because the warranty took care of all of that for me. I had a tune-up for the furnace for fall weather 'cause the winter is coming. It was something that American Home Shield had advertised to have someone come out and do. So, I called them to have them do that, and they said that there were a number of issues with the furnace. So, based on their diagnosis, I submitted a claim. Their website was user-friendly. And the contractor, Majestic Custom Heating and Air Conditioning, was great and seemed very professional.

I submitted a claim online to American Home Shield for an air conditioning issue and went through an easy process on their website. Myers Comfort came out the next day but then the problem wasn't resolved. They have to come back out another day and I'm waiting on the approval for a replacement part. Myers told me I would have to wait probably a week.

We've been with AHS for a couple of months, and the claims process has been easy. Recently the contractor AHS gave us canceled the appointment 20 minutes before they had to arrive. But we scheduled another one and then he arrived and he fixed it very quick.

I submitted a claim to American Home Shield by phone. The representative I spoke with was very good. She listened to what I was saying, she asked what the problem was, and she offered help. A lot of times, I see that American Home Shield is very picky like, "No, no, no, that person came to fix." They won't even come back and resolve the issue. But because I have two contractors, I requested that they send the other contractor. RG Plumbing had come out for the other issues, and they had been very professional. So then I requested, “Can you send RG Plumbing for this one too?” The AHS rep agreed to do that even though RG Plumbing wasn't the one who fixed the initial problem.

I have been 50-50 on American Home Shield since transferring from a different warranty company. My first two experiences with them were really good. The computer in my dishwasher went out and that was replaced. I was satisfied with the service even though AHS and their contractor were a little slow in that they ordered the parts and it was almost a week and a half before their tech came back.

We requested service for the refrigerator, which was easy, and one provider came out, but they never completed the paperwork for American Home Shield. We put in a complaint then someone else came out and everything went well.

We had something with our downstairs AC unit and had that serviced by A-US Air on a Monday. Friday of the same week, we noticed a leak subsequent to where they were up in our attic fixing the AC, then like secondary, developed a leak which was dripping down from our upstairs unit. It had made a bubble in our ceiling and we had to put a bucket to catch the water under, on our hardwood, so it wouldn't damage the floor. I called Friday to get AHS to find somebody to come and service the system. We were trying to get it upgraded to an emergency appointment because of the fact that we were having secondary damage and American Home Shield was very clear about the fact that they didn't cover.

The guy from RG Plumbing and Rooter, Bobby, was great. He was very polite, kind and very helpful. I submitted my claim with American Home Shield by telephone, and their representative was also polite. I called to make another claim two days ago for a garbage disposal, but apparently, I wasn't covered on that. Still, the rep was polite.

I was satisfied with American Home Shield. They assigned South Placer Heating & Air for my claim and the guy scheduled me for the very next day after I called, and scheduled to be there pretty early in the morning. The tech went ahead and did all the work, which turned out as pretty short and easy. It was a bad capacitor, so he had to go up into the attic to get there because it’s just a one-story house and the furnace is up there. He replaced the capacitor, and connected wire for me that I had asked him to connect.

My dryer wouldn't shut off. Once you turned it on, it stayed on. It just kept drying. I submitted a claim to American Home Shield through the internet and it was easy. I was informed when the contractor, All Brands Appliance Repair, would call me. Then the contractor came out really fast and got it fixed. They did a great job. It was the second time they did work for me. The repair helped. I could use my dryer again.

The dryer would not heat and dry the clothes. And the icemaker of the refrigerator was not working. I called American Shield and my interaction with the rep I spoke with was good. She told me to expect the contractor within three to five days and Appliance Connection made an appointment between that period, but the tech didn't come out within that time. It was about eight days out when he actually came. But I liked him a whole lot at first. When the gentleman came for the dryer, he fixed it but told us that it still needed another part and they had to order it.

I called in a claim for a blower. I spoke to a Home Shield representative and it was okay. It’s usually a issue about what I’m asking them to come and look at. You know something’s not working, but you don’t know the details so they could be a lot more specific about those. Whereas if I knew the details, I wouldn’t need a repair.

The new process of submitting online claims with American Home Shield is better. The old online process was vague and you couldn't really put a whole lot of detail in it. But now, it's easier to explain your situation and you're able to submit your issues all at once. There were multiple claims that I had entered online at the same time and it was filed just as one incident. The guy from E&K Contracting came out and fixed 90% of it and then for one issue, he had to get a piece to get it fixed. He came back within just a few days and completed it. The quality of the work done was awesome. Everything has been perfect since the repair.

I tried at this time to submit my claims via online and it was sticky. I tried to be more tech-savvy, but chatting just doesn’t seem to move as fast. What you do is you go on there and you go, “Okay, I’m gonna do it chat.” So, I thought I could handle everything via chatting, but it was just slow and awkward. I don’t know if the girl was handling two or three clients at once, but it was very stumbly. I would sit there, I’d type in, “Okay. Yeah, I have a problem with the upstairs toilet and it’s leaking between the bowl and the tank.” And then maybe 150 seconds later, she might get back to me and then reiterate what the problem was.

I filed a claim with American Home Shield for my central heating and air. I spoke with a representative and they didn’t understand what I was saying or calling about. When I called back to get everything sorted out, it was a little frustrating but finally got it taken care of. The contractor sent did a great job. He had to get a part. He came back the next day, got everything fixed and sorted out. AHS gave me a pretty good experience other than the language barrier a little bit. I would definitely recommend them. I’ve actually recommended them to family members and friends already.

One of my two AC units was shutting down and it needed to be repaired. When the guy came out to my house, he listened to me as to what sounds the air conditioner was making, what was happening and he troubleshooted from there. He had tools on hand and he found out what the problem was, which was a leak in the upstairs unit that some big part needed to be replaced. All in all, I really enjoyed this experience. It was awesome and if anything else happens to my AC unit, I would hope that someone from this company gets called. That’s how professional the guy was.

For a couple of years now, I've been with American Home Shield and I’m very pleased with them. So far, they’ve done everything that they said they’re gonna do. And when I call to make a claim, their reps are fine. The only complaint that I have is that there have been a couple of times where I really couldn’t understand what the individual was saying because of their accent. Other than that, I’m very satisfied with American Home Shield. When I had a leak issue, they sent out Mr. Clean Drain. Their service was great. They got right to it and fixed the leak.

The motor went out on the pump so I went online to submit a claim to AHS . I wasn’t entirely sure what the issue was with the pool, so I picked just what I thought was best of being right. But overall, I thought their online process was user-friendly. Aaron Pools came out when they were supposed to. They were good and friendly, but they didn’t call for a few days. The website said that they were gonna call me the next day, they didn’t call ’til that Monday.

I had an issue recently with my fan for my AC. I submitted a claim online to AHS and they sent me a text within five minutes with the vendor. Techs from Rose Heating and Air Conditioning came out and they were super good. They ordered a part and called me to schedule an appointment. Since the repair, I've been 100% satisfied with the performance of my AC. Overall, AHS has been good to me. They do an excellent job.

The microwave was broken and I submitted a claim to American Home Shield over the internet. The service provided by the contractors was great. We already have an extra microwave but the repair helped us get rid of one.

The air conditioner would not cool and a wire outside was burnt. I filed a claim over the phone with AHS through their automated system and the tech from Next Gen Air Conditioning, Heating & Ventilation came out the next day. He took care of everything and was 1,000% better than whoever was sent for my last claim. That other guy said he’d be back within two days but he never showed back up. I also had to pay for everything last time because I didn’t want AHS to send him out there again. But this man that they sent out recently was very nice to my son and I hope they keep him. I've recommended AHS to others, too.

My dryer wasn't drying. I would have a comforter in there and it was saying that it was done drying because it plays this little chime. But it wasn't done and I'd have to move the comforter around then put it back in. About three minutes later, it would go off again. But the comforter wasn't even warm. American Home Shield gave me Beyer Appliance Service, Inc. as the contractor and their technician didn't actually do anything to the dryer. But he told me to stop using dryer sheets and to put in some dryer balls to move the clothes around. He also said he tested the heat and it was up to 150 and there was no problem with that.

I called American Home Shield and spoke to a representative about the stoppage. Crown Plumbing was the original contractor that they assigned. I used them in the past and they’re more like salesman or an agent. When the guy called, before he even came out, he told me he had to use hammers. And he told me that it was gonna cost 2 to $300 for him to come out. I told him that I have $75 deductible, and he was kinda rude about it. I remembered a company years ago who did that same thing and I put it on my list that I do not wanna use those people. Lo and behold, I called in, and it was Crown coming. It was on my list from 2015, it says, “Not to use.”

Total Air care came out for my AC problem and it went well. The tech was very professional and he was good at giving us the information. Initially, his assessment was it could be one of three things. But he said once he got into it, he’d be able to let us know and he did. He explained it and went through every single detail about what the problem was and he told us what we could do from this point forward to make sure that the situation doesn’t reoccur. This is the second time we've used American Home Shield, and both times we had a positive result.

I've been with Home Shield for three months and so far, I like it. I asked their help for an appliance issue via their internet page and that went well. The contractor called me, asked when it will be convenient for me and made an appointment. The service guy came on time and solved the problem right ahead.

The AC was blowing out warm air. I filed a claim on the Home Shield website which was user-friendly. Service Contractors of Texas had to fix or replace the capacitor on the AC. Easy fix once they got out there. They were professional, clean and they fixed the AC real quick.

The washing machine was having an issue going from wash to rinse, and then from rinse to spin. The contractor was good. It only took them a moment to figure out what the problem was. It was a timer for our washing machine. The fellow came out quickly and he did really well. I talked to a lady at American Home Shield and I was on hold for about 20 or 30 minutes waiting for her. But that was okay. I know it’s a busy company. She gave me the information, and she supposedly sent me an email, but I just got off work. I need to go home and look it up and see what’s available for us. But it makes me sad. I’d really like to find a timer for it. It's a 16-year old washer and dryer, but it’s in beautiful shape. It just has bad timing and it's not switching. But it’s still working. If we could get a part, we would’ve had it within two business days. So, that would’ve been great. So far, I’m very satisfied with American Home Shield. Everybody has gotten back to me fine.

American Home Shield is worth getting, especially if your house is a little bit older. We've had them for a year and we’ve called them for issues we've had on the water heater, the furnace, the refrigerator, and our dishwasher. We had good luck with all of them. Our refrigerator kept going off and we had the repairman come out and check the electrical behind the refrigerator. That was the problem so we called the electrician out and they replaced the electrical box behind it. So far, it’s working.

I came home one time and there was a lake on my floor and my kitchen was hanging down where I could touch it. SWAT Plumbing came out and it went well. They explained everything to me. The AC unit is up in the attic and the emergency drain is attached to one of the sinks in the upstairs bathroom and that was what the problem was. They mitigated that and took care of everything. Then, the restoration people came and they handled all of the water damage. The guys dried everything out and then the contractor came out and did an estimate on everything.

I'm a Realtor so I sell warranties. I've had different warranties over the years and air conditioning is always the sore spot in warranty because nobody wants to work with warranty companies. But when I called American Home Shield for my AC claim, it was the best experience I've had with an air conditioning company. The AHS rep was pleasant and polite. But his accent was quite thick and foreign so I asked him to repeat several times. I had a little trouble understanding him.

The power wheel was making a water sound and it just came out of nowhere. We decided to call American Home Shield and when the contractor came, he found the problem. He did a great job. He said that he had seen it before and he showed me the part that was bad. He said he had to order the part through AHS and as soon as they get the part, they would come by and put the part on. He said Monday or Tuesday but then he said that they only come in our area on Tuesdays and Thursdays. I wish they would come by a little bit earlier. The response from AHS was good. It was just the HVAC place which they sent. We sent the claim on the 28th and they didn't come by until the 3rd. I love American Home Shield. They are awesome and I appreciate it. I have recommended them five times and three of them bought into them already.

I filed an AC claim with American Home Shield. It was very easy. We moved from a different home warranty to American Home Shield and it was really very simple. You go online and you submit a claim and they get with you right away. You get an email and they give you a phone number for the people who they're contracting through, and it was great. Westside Air Conditioning came out for the AC. Everything went well. I had to have a callback because the AC was still acting up. American Home Shield is now charging me another 100 on top of the 100, but it's for the same issue. They said that I wouldn't get charged again because it was the same thing, but then they charged me again. Other than that, I was happy with everything. I had a friend that was asking me about our home warranty company and I gave her their name.

We left American Home Shield a couple of years ago because I was disappointed with how things had gone, and things had gotten a lot better when I came back. My recent experience has been very positive. We had an issue with a gas furnace. We submitted a claim online and MS Services came out almost the next day. They were quick and they took care of everything. My wife told the tech what was going on, he asked a few questions, and then he opened the furnace and he knew exactly what the problem was. He just put in a new battery and the whole thing was fixed. By the time he took the screws under the back of the furnace, it took him three minutes. My wife was so impressed. It was a simple fix and they showed us what had gone wrong. My wife was really happy with them throughout the process.

I went online to submit a claim regarding our heater and it was an easy process. Then, AHS sent out JFrank Heating & Air and the contractor was professional and timely. I have two ACs and I can hear one making a noise. The heater had vibrations, so the contractor replaced the wheel. He first thought it was the motor, but I still hear the noise from the outside. And he was supposed to come back last week, but he didn’t turn up. I didn’t call him for the AC repair yet since the heater went on.

We recently bought the house and we were having a huge difference in the temperature on the basement level and the main level. We submitted a claim online through American Home Shield and their website was easy to use. I was contacted within the 48-hour window but we missed each other a few times and missed voicemails, but we got in touch and got an appointment set up by the end of the week. The guy from Cozy Comfort was really nice. He was here on time and he did a full survey of the systems inside and outside. We went over our concerns, and then together, we tracked some of the ducting lines and set up a few potential resolutions to the issue.

Hurliman Heating & AC worked on my heater in our apartment. It is good now. The contractor was really nice. I submitted this claim online by myself. The website was fine. Within days, someone got there right away. I had them come to do a service call, and so I had to pay $75 for that. When they got there, it ended up being more, so I had to pay another $100. I would never do their service check-ups anymore, the $75. I did that for my first check-up with them, and it ended up being a problem. Just call them in for the $100 even if it ends up being $25 more. But I really enjoy having American Home Shield.

Austin Heating and Air Inc. came out for our AC unit, and they were great. The issue has been resolved, and I couldn’t be happier. American Home Shield has been awesome.

There was a time when the water from my dishwasher was coming up my sink where the garbage disposal was at. I called American Home Shield and the rep whom I spoke with told me who would be calling me. She told me if they didn't call me within 24 hours to call her back and let her know. Amtech Services called promptly and told me the exact day when they would come to fix my garbage disposal. The contractor had an emergency on that Friday and they came out on Thursday instead to fix it. The tech explained to me everything that was going on. He checked the dishwasher and he told me what the problem was. Then he messaged American Home Shield and told them that the problem was the garbage disposal, not the dishwasher. He then told me somebody is going to contact me. AHS contacted me and thereafter, the tech replaced the garbage disposal.

All Appliance was great, fast and very helpful. They’ve been out two or three different times because our AC wasn't turning on. The first time, they couldn’t reproduce the problem so they were trying to troubleshoot from afar. By the time they came back here, the air conditioner was turning on. So, they did what they thought it could be. So we thought for a little bit that it was fixed, but then it started doing it again. And then the most recent time they came, they said that they think we need to have an electrician come out. ‘Cause they’ve expended their resources, did what they think they could do, so they wanna have it looked at by an electrician. So, I have an electrician coming today for it. But now, I’m not sure if weather is cooled off so much. Because it’s not like we're solely reliant on the air conditioner right now.

As my AC wasn't working, I filed a claim over the phone to AHS and the representative who helped me was great. Third Generation came out for service in less than a day. Their professionalism was outstanding and they explained well what was going on. Now, the AC is working.

American Home Shield have given me excellent service in the past. They are a great company. I gave them 1 stars because of a problem with a policy they have that I was not aware of. I had to have a replacement of a French Door Refrigerator. I made the mistake of accepting the one American Home Shield recommended, without seeing it. It was delivered, I assembled it, immediately realized it was not a good refrigerator. The refrigerator would moved when you open the freezer door. I was unable to get the ice holder container tray to stay in place when you open the freezer door. Was afraid if I forced it, I would break the plastic. Manual did not have instructions on how to install it properly in this model.

I am a documented customer. They were always very slow to respond to service calls, so I ended paying out of pocket. Once my policy expired, they tried to renew without authorization and kept billing me. They started sending threatening collections e-mails. I called them again, got hung-up on. Went on the chat and finally someone cancelled the policy. They still sent me a bill to cancel, even though the policy had expired. DON"T DO BUSINESS WITH THIS COMPANY. YOU WILL REGRET IT. LEARN FROM MY MISTAKE.

This warranty company is complete scam and rip off. We had a few appliance issues and had to deal with them more than once. They send out incompetent technicians and give you the run around. The only thing they are good at is collecting their $75 service fee. None of our appliances were ever fixed and we have been trying to get them fixed for SEVERAL MONTHS. They do not reply to emails or return phone calls. Honestly the worst company I have dealt with in 20 years and a total scam. AVOID.

The company was able to work this out with me and provide me with a check paying for a portion of the pump that was replaced. I am glad Kim reached out and she was very concerned about my previous feedback. Overall, I am now happy with the experience.

Our AC has been serviced 5 times since May. Today was the 5th and about $400 later. Today the technician from company number 3 said that a coil needs to be replaced and more refrigerant needs to be added. Looking at about $400 more dollars. What really frustrates me is that the original company diagnosed the same issue but the coil wasn’t replaced or fixed. I keep paying for service request fees for these companies to come out every month and do patchwork and right after the 30 day warranty my ac is out again. How can a master technician and multiple services technician not fix this reoccurring problem. I don’t mind the paying part but I do mind paying for the same issue 5 times. At this point AHS should feel ashamed of taking my money for an issue they haven’t corrected. I also emailed and filled out a satisfactory surgery and no response. Poor way to do business.

The online process and website of American Home Shield were great. Smokey's Garage Door took a day to come out. They were superb. I was most impressed with their friendliness and the ability to fix the garage door quickly. The garage door has been good since then.

My built-in ice maker wasn’t making the right ice. I submitted a claim to AHS and they assigned Appliance Connection who sent out a technician to troubleshoot it. My daughter was home and the technician was a really nice fella. He figured out what was wrong and ordered the part. Then two days later, they made an appointment to fix it. So, it was three days later from the technician coming in to troubleshoot that they had the part and they were ready to fix it. A different guy came and put on the part and the ice maker was working that afternoon. I'd tell my friends and family that they should participate with American Home Shield.

I reported five issues in my original claim with AHS. They were only small issues, but Swift Plumbing didn't take care of them because AHS did not inform of the other issue. The contractor told me AHS told him to take care of the toilet clog, but they didn't tell him about the handle thing, and I need to talk to American Shield. But he was very professional and it was an easy process with him. He himself figured out the things that needed to be done and he took care of it. I'm satisfied.

I called AHS for some rekeying to be done for a new home and the rep was very efficient. Sooner Lock was out there the next day. They changed all the locks pretty quickly and even showed us how to change the electronic keypad on our garage door. They didn’t have to show us how to do that, but they did. We have no problems with the locks. Sometimes you can get a key that won’t turn the lock unless you pull it out but these work perfectly.

One fan on the air conditioning went all the time. I went online to submit a claim with American Home Shield. The contractor came out, checked it out, and had to replace the relay. The tech was fantastic. He was very, very nice, and informative, and even told us about some other programs that we can look into. The air conditioner has been wonderful and even my bill went down.

I had a filter pump that was having problems and I submitted a claim for it via the internet to American Home Shield. Their online process was very easy and Reflection Pools was out at our place within a day or two. The first time they came out, it was for a seal but then they had to come out a second time for a new pump. They fixed both issues.

My husband put in a claim for a microwave and the contractor came within a day. They took the time to explain what was going on instead of just assuming that, “Hey, we’ll just change it. We won’t tell them anything.” The microwave has been working really well since. They were great.

I submitted a claim online with AHS for the heater that wasn't working on the pool. I was very satisfied with the contractor. They had to replace the control panel so they had to order the part and then come out again which took about a week. Since then, my pool's working fine.

I called American Home Shield and complained about the service provider that was issued the service ticket for my AC claim. I had them out multiple times and they didn't do anything each time. Aside from being always late, they were also coming in really late in the night. It was unprofessional. AHS swapped vendors and gave me Harkins AC Heating & Controls. Everything about this company was professional and great. They got my AC up and running. Everything was good. I've been with AHS since February of last year and I will more than likely renew with them.

I just bought the house this last summer so I've just done a little bit moving in and did discover the leak in the pipe during inspection. I've had dealings with American Home Shield before another house, and as a real estate agent, I'm aware of Home Shield. They were definitely for me. I didn't even realize the pipe would be covered, and I started looking at the contract and found it easy to ask what's covered. Having the contract that I can read was nice as well. I was very pleased. The plumber was fabulous. The process in the beginning was a little disconcerting. It was almost like American Home Shield wanted the $75 before we figured out what was going on. And then, the first contractor that was supposed to be contacting, never contacted me. But I don't blame him. He's an hour and a half out town.

I submitted a claim online for my refrigerator and American Home Shield sent GE Appliances. The outside frame is heating up and even though the unit is still cooling in the inside, it’s getting warmer and warmer every day. I had to get a refrigerator from Home Depot and I’m still waiting for it, which won’t be in till November.

I had an issue with a hot water heater and I submitted a claim with AHS originally back in January. They sent Universal out here and that was worst experience I’ve ever had. Then they came back out again in February and that was a bad experience as well. Then I had to wait and I called back AHS again. The lady told me that she would not send that company back again and that they would send someone else. But then, she said that that was the only company they had and they couldn't find another company that could come and assist me. We went back and forth but I never heard from anybody or from the girl.

I had nothing but an awesome experience with Chris. He was the plumber from A & B Plumbing, the vendor American Home Shield assigned to my claim. Chris came both times. Unfortunately, the first time he came I wasn’t able to recreate what the issue was. But he gave me his direct number and he said to let him know whatever the error that the unit was doing. I followed up with him a couple of days later and he gave me some guidance, which I thought was awesome even though I didn’t think he had to.