American Home Shield Reviews

The process took a long time. My air conditioner broke down and the contractor got the compressor put in. It was a bad part and they had to send it back. It took another week for them to get a part which they could have purchased locally. It finally got repaired about two weeks ago but it shouldn't have taken that long. But so far, American Home Shield has been good. I'm gonna keep it. It's definitely good to have.

Beaches Air Conditioning came out for our AC and it now seems to be working fine. Beaches was good. They were on time and they did the job they were supposed to. Everything went smoothly. American Home Shield is good. We like them. We had it for many years and then we tried a couple different other ones. We just went back to Home Shield this year. We like their service and the company better.

The microwave oven was not working and the tech that AHS sent out was very friendly and professional. He said it was not repairable so, I had to call American Home Shield to verify about a replacement. Then, I had to measure the length, the width, and diameter of the oven. After, I had to order it and I did that already this morning. I'm now waiting for them to deliver and install it.

The ac was making a noise. I could hear the fan blades hitting something. And then it would be cool air for about an hour after I get up, and then it just was nothing, just air, so I shut it off and left it off for two or three hours. It worked again. Within about an hour, it turned off again. The tech went out and checked everything. He said he couldn't find anything wrong with it. I also put Home Shield on the house I sold. My air conditioner went out the week before closing. But thank God, it was the thermostat. It wasn't the air conditioner. They just replaced the thermostat.

In today's world with so many complicated appliances and other things that American Home Shield covers, I would recommend it to people once those things are out of warranty because it costs a lot for any repairs to them. I pay American Home Shield the standard fee to be paid for each repair then they cover everything else. They're up front about that. You always know what it is. It hasn't changed since I had them so there are no surprises. That's good. My recent experience with them went well. The contractor came when they said they would for my furnace, did the repair in a timely manner and I'm warm again.

Sometimes AHS is great and sometimes they’re not. But if something's not great, I handle it. Recently, the AC wasn't working. I called American Home Shield and the rep I spoke with was good. Then, the techs came out exactly when they said they would. They were great and so far, the AC's performance has been good.

The process of going through American Home Shield was initially kind of difficult. I had something pop up on the account where it said there was a past due balance even though I had already spoken to a manager about that after about three or four tries. Initially, I spoke with a representative to update my contract. When I spoke with that representative, I asked, "When will this be in effect?" He said, "As soon as we hang up, it'll be in effect." I said, "Okay, that's great. So I'll just have a higher monthly payment, correct?" He said yes. Out of nowhere, when I hung up with him and I went to schedule the service, it said I had a past due amount of whatever the new contract price was gonna be that was already negotiated that it'll go into a monthly payment, as I've been doing monthly payments for about the past four years, every month, on automatic payment.

When I submit a claim with AHS, I just go online and boom! Click-Click! I submitted a claim because I had a faucet in a tub that wouldn't turn off. I was extremely happy with the vendors that AHS sent. I put the claim in late in the day and they came out the next day and fixed it. It was all good. I wish American Home Shield charged me less. But other than that, they’re fine. They do a good job and I've used them a couple of times since the house is a little newer. It's definitely good when something goes wrong and they take care of it right away.

Submitting claims to American Home Shield has always been easy. Recently, our heat pump wouldn't quit. AHS sent Accent Heating and Cooling and their tech did great. He knew exactly what the problem was and replaced the needed part. He showed me afterward what it was that he replaced.

When my washer was on a rinse or spin cycle, it wouldn’t spin. It always kept reading, “Unbalanced.” The dryer also stopped drying. If you set it on 30 minutes, it'd go from 30 to one within two minutes. The guy came here and fixed both of them within an hour. This is the first time I ever had a problem with any of the appliances in my house and I'm glad it went smooth. The guy came with the parts and everything all ready. He didn't even have to come back and wait for a part. Everything was great.

We had a little bit of good and a little bit of bad experience with American Home Shield. The contractors who came out for the garbage disposal were good and we found that experience to be easy. But before that, our experience was horrendous and awful. We were just about to cancel American Home Shield. It had to do with our air conditioner claim. It was unpleasant and it took forever.

I made a phone call to American Home Shield and I was impressed with how quickly the contractor came out. It was on the same day that I made the claim. The pipe was leaking and it was getting everything underneath the sink wet and it created a mess. They had to put a new part on it to keep it from leaking further. They were in and out and fixed the problem and were gone in less than an hour. We were able to get that cleared up and everything has been functioning great since they were here. The repair helped a lot. I had a very good experience with AHS.

We had a leak in a pipe under the kitchen sink. It's the pipe that comes out of the wall. I went online and submitted the claim. I told AHS what was wrong, and gave our credit card number. They set up an appointment with the plumber. He called that same day and came over. He was very nice and made sure his feet were clean. He did the job, cleaned up his mess, and went home.

When I start an order with American Home Shield, it takes an hour to two hours to speak to somebody and then, there's a time delay about getting somebody. I don’t like the phone communication but once the service people come in, they do a satisfactory job. My last claim was on the dryer and it was a husband and wife deal. The gentleman was very nice. The quality of work and the service of the technicians are always good. It’s just that drag time. I hear that from a lot of people with American Home Shield about getting somebody on the phone. It's a recording that they're busy and to go to the internet to place our order. But most people would rather talk to a human being.

It wasn't cooling in the back of the house. The tech from East Texas Comfort Solutions repaired it the day he came out. That company is good. However, there is another existing company that Home Shield had sent out there before that I don't want ever to come out there again. Home Shield tried to get the US Air to come out on this last claim, but I wouldn't let Home Shield send them. Other than that, Home Shield has done a good job by covering the things that they said they would.

American Home Shield sent C Mayes for a kitchen sink tied into the dishwasher. The water apparently wasn't going anywhere. They were able to do it in a couple of hours. The job was done completely, everything was working and everybody went on their way. I don't use American Home Shield too often, but it works when I do use it.

We just bought the home and we had it rekeyed. We submitted the claim online to American Home Shield and the website worked beautifully. Initially, the contractor was going to call in a couple of days and he would arrange to come out. It was exactly as AHS would’ve portrayed. Everything has been working perfectly since then.

I heard a pipe that was busted. I went under my house and saw that a leak was taking place. I called American Home Shield and their rep was fine. Discount Contractors was assigned to my claim and they were really good. They came out that day and called me to give me a timeframe. They came at the right time. Since the repair, the pipe seems to be doing good. I was very satisfied with them. That repair was extremely important. Before, I couldn't take a shower or do anything because I turned my well pump off which turned the water off.

American Home Shield takes a load off my mind to know that when something occurs in my home, I can call them, they'll respond, and it gets done professionally and fairly quick. They do a great job and I'm very impressed with them. I had a water leak in my bathroom and it leaked through the floor and into the garage so I had some water damage as well. I called American Home Shield and they contacted the plumbers. They called me and came out. They couldn't get to the actual thing that was wrong because there was a ceramic wall up so I had to get some contractor to remove that. They came back the next day and fixed it. They did a great job.

Home Shield has been very good so far. We have already done four requests, and all of them in general were very good, except for the one time the contractor was bad. Once I complained to Home Shield, they assigned a new contractor and they fixed it very quickly.

The contractor has replaced the board and several things, and the dishwasher is still doing the same thing. I thought that maybe the new part had to settle in. But it still leaves water in the dishwasher. So, I was gonna call American Home Shield tomorrow because standing water like that could lead to bacteria. I was quite happy with the techs who came out. They have been very professional and answered any questions I had. It seemed they knew what they were talking about. It's just that the problem is still there.

My garbage disposal was messed up. I did my claim to American Home Shield online. I just filled out the form. It was pretty simple. The Lindsay Company came out and did everything they're supposed to do. They came right in and inspected the garbage disposal and changed it out. Their professionalism was fine, too.

I sent in a claim online for the oven and the contractor that came out was very professional. I'm waiting for a new oven to show up now.

The lady gave me a date that they were coming but she had to cancel out so it was the next day. The people that came out to do the work couldn’t come until the next day but they showed up. They were prompt and they took care of the problem. They did a great job. This is not my first rodeo with American Home Shield. I’m originally from the coast of Mississippi and I used them all the time. When I went through a divorce, I got away from them. Then I came up here and got back with them. They were my preferred choice. I have recommended them to my sister-in-law and she's with them now.

I made a claim to American Home Shield for a plumbing issue that I had. I prefer to speak with a live person, and so I had to go through a lot of automated in order to get a live person. So, that's an issue for me. In the beginning, they should ask if you'd like a live person or to go automated, and that's it. They go, "Now go push this number for this, push that number for that." I don't have time for all that.

I had Patel's Plumbing come out for a bathtub that was stopped up and they addressed the problem. I normally use Aaron's, but I like diversity. My tenant also called me and said that everything was fine. I've had American Home Shield for 10 years since my wife and I were married and they proved to be very efficient. Every time I needed something done, I called them and they came.

I got a technician that went in early this year who put a capacitor in the AC but he didn't check everything to see if air was coming through. The gentleman from South Placer that was here the last time was thorough, professional and friendly. He put a fan up in there, plus the antifreeze and he checked the vents and if air was coming out, so I had no problems. It still doesn't get down to 70. It'll go down to maybe 74 but before, it would only go down to 85. It’s a little bit better now. I’ve only used American Home Shield twice in about a year that I’ve got them and it’s working good.

I had a claim that I didn't get any feedback on but this claim was fine. The AC was working but not cooling. The technician came out and assessed it. He was really quick and very courteous. It was a simple fix so he was able to take care of it right away. I did the claim online and there were a few different companies I could select from. I just took a shot in the dark and picked one and they were great. The process was really simple. I haven't done anything other than pay my service fee.

I submitted a claim with AHS because the hand sink cracked. But, the contractors that AHS sent don't do that. I had somebody take it out because I couldn't leave it cracked like that. Then, the person disconnected it. So when I asked the American Home Shield guy to come back, he came and said, "I'm sorry, but that's not covered." But I paid the $100 anyway because the guy had to come out. But that's understandable. But they came out quickly. I haven't had any trouble with anybody. I didn't have American Home Shield, but I've been covering it for my grandchildren. So then, I said to myself, "Let me get it for myself." I did get it for myself and then, lo and behold, I got here for the season and I had one problem after another. American Home Shield was really exceptional at everything. I'm very satisfied.

I closed September 1st and the day I moved in, there was water all over the floor in the basement leaking from there. It was a stressful situation, but everything was good. I called in to American Home Shield and they had Perkins Plumbing come out and diagnose the issue. They replaced something, and I haven't had a problem since. I was very pleased with Perkins Plumbing.

My experience has been good. A contractor recently came out for my refrigerator and they fixed it.

The AC wasn't cooling properly. It wouldn't go any lower than 76 no matter what I set it at and how long it ran. American Home Shield sent somebody out quickly. It was on a Sunday but they don't let people in here. They came back the next day and fixed it. So far, it seems to be working okay. I had Service America and those other kinds, and they're the worst. Those people never did anything. With American Home Shield, at least they call you. They send you an email right away. They give you the number for the company just in case. You can call them yourself and make sure they're coming and speak to them. I've had pretty good responses with them on the things I've needed.

American Home Shield was quick and I've never had any problems with them. The guys who came for the washing machine that stopped pumping were great. They even showed me how to be able to move the washing machine which is a front loader without much difficulty.

The toilet upstairs had an issue with the flapper and the contractor changed that. The toilet downstairs stopped whenever it would fill up when you flush it. Then, it would stop as it’s filling up, like it’s hesitating. It did that for four times. The contractor thought that it was air in the line. When they were here the first time, it wouldn't reproduce what I had talked about and I said that it’s something else. It’s when it fills up. They said that they would just replace the flapper. The next day, the toilet started doing it again. So, I recorded it on my phone and when I flushed it, it did it again. So, I called them and they came back. I showed them the video but it exhibited the same type of issue when they were here as well. So, they replaced the part that was responsible for when the water fills up in the toilet and I haven't had any problem since. The technicians were professional and did the job.

We were able to submit our claim online. Home Shield just happened to call me because of a little procrastination on my part. I called but I ended up not being able to talk because somebody called that was far more important. I had to hang up, and then I forgot to call back. So, Home Shield called me back and they were on it. They’re on top of everything. Greenway then came out and was initially doing an HVAC inspection type thing. And then, the tech needed a part and he came back to replace it. He was pleasant.

The guy kept coming out and he was trying to repair my refrigerator. It kept on defrosting. He took everything out. He said he repaired stuff but there was water all over the floor and all over the counter. He went out and started talking noise to me. I told him I was calling and recording him. My refrigerator is still not working. I felt like just forget it. I’m not fooling with American Home Shield. I'm mad with the man and yet they kept sending me the same man who's doing nothing to my refrigerator. I'm getting ready to give up.

The AC would sound like it turned on but it would be loud. You could hear electric currents so we shut it all off because we were afraid that there was something wrong electrically for it. The contractor came out and changed the motor in the attic unit. Then, he changed something on the outside too. So far, everything's fine. American Home Shield referred me to somebody else, but they weren't gonna be able to come out for a couple of weeks. I called back and then they referred me to this guy. He was good.

I had a refrigerator that stopped cooling. Submitting a claim for it to American Home Shield was pretty simple online. I can easily see my account information and submit that claim through the web. It then gets assigned to a vendor for service in less than five minutes. The contractors I've gotten have been okay so far but the challenge has been this ticket for my fridge that has been open for over a week. AHS sent a contractor out who does not have authorization to complete the service. When he got here, he had to go back another day after ordering the needed parts. I still don't know the date he is gonna come back and I have been without a fridge for a week. Other than that, the people I've talked to at AHS as well as their contractors have been friendly and helpful. My previous experience with a washer repair was positive and quick. I renewed my contract with AHS for another year.

The drain line got backed up so it wasn't draining properly. It would leak inside the refrigerator part under the crisper so it got full of water. I did the claim on their app and it was user-friendly. American Home Shield said they assigned the contractor and to give them a call within 24 hours if they hadn't called to schedule. The guy was able to come in within a couple of days. He was nice, professional and did the job. I haven't had any problems since. Everything was good.

It is wonderful and well worth purchasing this coverage. Somebody came almost a year ago about the icemaker and just replaced the little arm in it. I called him the next day and told him it still wasn't right, and they never ever called me back. Then the virus broke out. I went so long without the icemaker. I finally got a hold of American Home Shield, and they sent this other guy. He was just awesome and very friendly. He checked the icemaker and said it was going to have to be replaced. He got an order, called me back in a very timely manner, and said he was surprised it came in that soon. He is definitely a people-person. I told him if we had anything else to happen, I was going to request him.

The dryer was not working accurately. It would just turn off. Astro Appliance's guy came out, did his assessment and resolved that issue. It was a matter of something being loose. My husband was here with them. Thereafter, the recalls were related to when the tech placed everything back in order. The belt or some type of part material of the dryer was hanging out, and we were concerned about it being a safety hazard. That was what the additional recalls were about, for someone to come and restore that to its original state because it was not like that.

The air conditioning went out and it turned out it was a capacitor. So the guy that AHS sent came out and fixed it. But then two days later, it went out again, but it had nothing to do with the capacitator. It was completely unrelated. The same guy came out and fixed it super-fast. It was awesome. However, it's very difficult to do the claim over the phone with AHS. American Home Shield could use some improvement. Right now I got another claim. My washing machine went out and they sent someone out. I thought it was all fine and good. Supposedly they have someone else coming out but someone from American Home Shield called me and said, “This is not due to normal wear and tear so we're denying the claim.” I was like, “I don't know why that would be.” They've never called me back. So I was really happy with the air conditioning but I'm not very happy with what's going on with my washing machine.

My husband and I had a lot of things go. We would call American Home Shield and we had success with them. Everything is working excellent. The contractor did a good job. You can’t go wrong with American Home Shield. They never failed me so I recommend them to my friends.

We had 7 Cities Air come and service the heater to make sure everything is good to go for winter. AHS had a thing online where some kind of preventive maintenance check. So I did that. Everything was fine. The claims process is pretty simple. Normally, I call or go online, and I'll pay the deposit. Then somebody will call me and schedule the appointment. It takes threes days at most to get a contractor out. The only thing is that the copay is not applicable to all services.

I've done three claims with them since I've had them in January. I normally call and I know I can go online and do it, but I'd rather talk to a person. It works faster too. When my microwave wasn't heating, a tech came and he had to order a part. They’ve been very professional, timely, and I haven't had any problems with the claim. It's been resolved and I've been very satisfied with American Home Shield, so far.

My recent claim with AHS was on my refrigerator and 7-H handled it really well. I had to call them out a second time. Because the first time they fixed it, it did not work. They were still having a problem. They had to end up taking the complete icemaker out and reordering another one because that was a problem that Samsung had been having with that refrigerator. So, I was pleased with the second time. But with our first claim, American Home Shield almost lost us as a customer.

At the beginning, submitting claims was confusing. I had a claim back in July and I had just got it done now. The process for American Home Shield to okay what was going on took like two months. And then, I waited for the guy that was supposed to come out. He called me at 2 o'clock saying he couldn't come out then. I had a window between 8:00 and 12:00 but he was gonna be out a little late in the afternoon. But they called me they day before and said they were coming out. I had already took the day off. But I left it alone.

American Home Shield sent ABNation for my pool pump that went out. They came out and looked at it and suggested that we replace the pump, which they did. It ran fine for a few days, and then it started making some really strange noises. So I called them back and they came out and confirmed that something was wrong with it. They weren't exactly sure. They thought it was an electrical issue. It sounded like a bearing to me, but I'm not an expert, so I didn't know. But they were very good. They replaced it, and now, I'm very happy. Everything's running fine.

The sink was leaking and the drain was backed up in the basement, coming to the basement and out in the garage. The rep from Barker Services found out what was clogged in the garage. It was like a whale and he said that he had never seen anything like that. So, he cleaned it out the best he could and got the water flowing through it. He did a wonderful job and fixed everything. American Home Shield put us through an hour wait time though. Then, they didn’t go to the right department. So, we had to wait another hour. But other than that, everything was taken care of once we were able to get through. I don't have any complaints. In fact, my daughter has called and signed herself up with AHS.

American Home Shield is great, which was why we got them. We’ve had our warranty on this house for the last year but I had them before on a previous house. They were great then too, which was why when they said we were told that we were gonna get American Home Shield, I said cool because that was what I wanted. We had a claim for the filter system for our pool. The bottom portion of the old one was leaking. There was a huge air buildup in there and we needed to file a claim and replace that. The technicians from Alchemist Pool repaired it the same day. It's working fine now. They were very professional and the company was very good.

It's fairly easy to get a claim going with American Home Shield. If I want a preferred provider, I have to call them in order to be able to do that and that takes a little bit longer getting through to someone. There was a repair done by another plumber, perhaps about a year and a half prior. That wasn't completed. So, I just needed someone to come out and complete the task. Gaithersburg Plumbing came out and they're excellent, which is exactly why I endure the long wait time with American Home Shield to make sure that it was Gaithersburg Plumbing that was coming up. This particular incident was recurrent approximately a year after the prior fix. There were some vent pipes that seemed to have been pumping gas back into the house. That needed to be closed up. It was horrifying. They closed one up, and then there was another one.

The issue was with the RO unit and Waters Edge don't work on those. But they were able to turn off the water to it and then I had to call out a separate plumber to come out and replace the entire unit because it had completely cracked. But Waters Edge came out very quickly. They're usually always the contractor that comes out, and we really like them. They do a really good job. We're really happy with American Home Shield so far. It's been super easy to submit a claim because I've been doing it online most of the time. Sometimes the automated phone systems are hard to deal when you do the claim over the phone.

My air conditioner broke and AHS dispatched local contractor for the repair. Diagnosis made and parts ordered. So far so good. Contractor arrives month later and installed parts and informed me there would be an additional $250.00 dollar charge for some kind of modification. He said AHS should of called me with an explanation that the service modification was not covered. No call. I have spoken to many people at AHS trying to explain why the additional charge. They all say the same thing. "We have turned it over to our contractual relation department and someone will get back to me in 24-48 hours." Nothing.

I put in a request to have our stove fixed on 8/5/2020. It’s still not fixed. I have been on the phone with various representatives that all seem like they are going to help me with their friendly attitudes. But then nothing happens. A Plus Service, the company they hired to fix the stove, couldn’t get the right part for about a month. Once they had the part they never called to schedule an install appointment. When we finally called them to see what was going on they gave us an appointment.

Called AHS to have my ac checked after it wasn’t cooling. Evap coil needed to be replaced. Repair cost is $2300. AHS wants to send me 300. I called to cancel the warranty & that dept wasn’t taking calls. Super shady. No one in customer service can resolve anything. At first I needed the cashout team, customer service said they weren’t able to transfer me and it would take 24-48hrs for a callback. When I said I wanted to cancel they put me on hold for 20 min and to only come back and tell me the retention dept wasn’t available and they would call me back in 24hrs. I’ve had this warranty for 7 years, roughly 4200 paid in. 300 towards a 2300 repair, what a joke. I advise you steer clear of AHS.

I have had AHS for four years and have had to call them out each year for several different things, but mostly for repairs to our AC units. It's funny how the commercial ad leads you to believe that once you're a member, your problems will be solved with no worries for you. That is not exactly true. Two technicians told me that I will probably have to go out of pocket to replace the units because AHS will never authorize them to replace, only band aid the problems. Mind you I live in the desert and even though it's October, it's still 100 degrees here. My AC unit has been out for over a week now while I wait for them to send a compressor (that I have to pay $700 for) to the contractor. I have tried reaching out to them via phone to no avail. Everyone seems to be using Covid as an excuse for poor customer service and follow up.

I'm a first time homeowner. I've been in my home a couple of weeks and they told me that I should add American Home Shield so I did. It was a really good information to know. When I was adding, I was telling them I was just about to go buy a new dryer and they said, "No, you're covered. You can use it." When my dryer wasn't drying my clothes, they allowed me to use it then. It was my first time submitting a claim and it was a very easy process. It was really quick. They got someone out within the next two to three days. Gary's Appliance was very professional. They came out and wore masks. The guy needed some extra and he told me the approximate time it would take him to go get the part and come back. He did it in a timely manner and I haven't had any issues with it since so everything went well.

We have an appliance issue and we're still waiting to hear back from Atomic Tech. The first time, we had a claim for our icemaker, and everything was on point. The second time, it was for our dishwasher, and I had to call them and it was like a week or so which wasn't too bad, where they came out, and we haven't heard anything from there.

My dishwasher had no power. It wouldn't turn on. I called American Home Shield, made the claim and explained what the issue was. They said they would assign somebody who would contact me to schedule and that was what happened. By experience having been a three or four-year customer, I expected a certain time and response. However, the experience was terrible.

When the tech came and I opened the door, he took a step back and asked me to put a mask on. He took precautions against the pandemic, assessed the problem and told me what I needed for my ice maker. They returned a week later with the needed parts and had my issue fixed in five minutes. I feel great about having American Home Shield. Submitting claims to them is very easy. I'm not computer-savvy and if I can do it, anybody can. It's just a couple of clicks and somebody would be at my place. It's very comforting knowing that AHS is there.

Service Specialist was out for the washer. There was a hose that came undone from the back and the guy fixed that. We haven't had any problems since with the hose. He said to just watch it. I also had a claim for the garbage disposal which was taken care of the same day. It was fast. Then we’ve set up a time for the furnace on the 16th. We needed to wait on our schedule so my daughter can be there.

One of the burners on my cooktop wasn't working, so it wasn't getting hot. It's pretty easy filing the claim for it to American Home Shield. I put the claim online and then a rep called to schedule the day. The rep was very communicative so I was satisfied. VP Appliance Repair was sent and the tech was very professional and very knowledgeable. He was explaining everything to me as he went, so it was a good experience. He couldn't repair it, so I'm supposed to be getting a new one. I already submitted an order for one.

When we bought the house, one of the perks was they paid for two years of American Home Shield and I'm glad they did. When it expired, we had to pay for it. My wife and I thought we needed to continue and I'm glad we did. I've had a number of experiences with them. I've called for an air conditioning unit problem, a garage door, a dishwasher and a microwave. I can't say that all the times that we've called has been satisfactory but the experience I've had has been easy. When you have a problem, all you have to do is log in on the computer and pretty much key it in there. Usually, they get back with you within the next couple hours. Hopefully, you can get somebody to come out but they try as soon as possible. The people that they have come over are generally very knowledgeable and are able to take care of the situations. I've never had a repeat problem with anything they had done so it has been very satisfactory. This is our third year having it and we have no problems.

The dishwasher stopped working and we couldn't proceed. The tech from Adam's Appliance Repair came out and repaired it. It's now functioning. This is my first experience with American Home Shield and so far, it has worked out well.

The burners are not working. Somebody came, and they are working on getting the parts. So it's taking a little longer. Filing the claim to American Home Shield was easy. So far, my experience with them has been good.

I got some complaints about some other people that American Home Shield contracts with but Buster's Appliance is probably the best ever contracting deal that they ever did with a business. They are wonderful and I love them. I have their card 'cause if anything else breaks down, I want them to come. They are on point. They call you, set the appointment up, remind you of the call, and tell you when their workers come. They also give you an ETA of when they're gonna be knocking on your door. They say 8:17 and at 8:17 they're at your door. Recently, they had to come out three times for the washing machine. After the guy fixed one part, it was still locking us out. Then he found out it was something else that was wrong with it. He came last week and it's been working fine. I really appreciate them. Keep up the good work.

We had a problem with a dryer that wasn't drying the laundry. We called a technician. He came and he fixed it. A day later, the dryer still didn't work, so he returned again. A week later, again, it stopped working. The technician said it was probably because the vent was clogged. So, the heating element broke down. The bottom line of all that story is that American Home Shield was helpful, but eventually, they said that this would not be covered under the warranty because the vent was clogged.

I was getting spiders and everything coming in. I logged on the American Home Shield site and there was this button to click to submit a claim. I got an itemized list of whatever issue I was having like if it was doorbell, heating, or cooling. I had a one-time pest control service. I then paid $75 for the service fee. They sent an email with the contractor that was gonna be coming out. I got a call within a day or two and we scheduled something. A contractor came out and did the job. It was great. Anytime I used American Home Shield, I had gotten someone over here within the next couple of days to a week. All of the contractors have been great. The only downside with American Home Shield is I'm probably not gonna renew because it's too expensive.

The oven wasn't turning on. I called it in and Home Shield said they would send somebody in. North Star Appliance was very good and very professional. They even have an app where they track the day that they are coming out, where the guy is, and then how far away and how long it will take to get there. It was pretty neat. Home Shield is one of those things that you hate to pay, but you’re glad you got it. One time, it paid off. I didn't have to have an electrician or pay a guy like the North Star out of pocket. They would have charged me more than the $100 deductible that I had to put in, so it was good.

It was leaking from the toilet. I told my husband and he went online and booked with American Home Shield. They sent out an email, my husband forwarded it to me and told me they would be there Monday between 12:00 and 3:00, and they were here right around 12:15. They were great. They got it done and cleaned up. That was awesome. They were right on point.

Everything went fast and great with Samuel and Sons. The tech came, looked, saw what the needed part was, said he had to go get it and he was back here in 15 minutes. Five minutes later, he was done. He said the compressor had went out. He took precautions, but he never did come into the house because he didn't have to. He went to the outside.

The burners had corrosion. We also found out that the particular gas provider for propane had a reputation for having more particulates in their propane than a lot of the other ones do. The technician was able to catch that immediately. He showed me how he took the build-up out of the actual jets. Once he got that going and burned through some of the debris that was loosened, things are working great now.

The light was not turning on, the oven in the cooking stove I have was smoky when we bake something, and the water is leaking on our secondary fridge. I called American Home Shield and the technician came out, I explained to him what's wrong and he did his job.

I’ve had several plumbing issues. For one of them, I was trying to get my money back because it took a long time to sign up. But I had other calls that they showed up, and everything was fine. The most recent claim was great. The guy showed up and was helpful. He solved the issue and he knew what he was doing. Instead of just replacing something, he fixed a few things. Someone that's really good at solving and good at customer relations will hear a question, understand where that question is coming from, kind of reframe the question in a way that is more useful for the customer, then provides a larger explanation. That's what I'm looking for and he was that.

I had a couple of outlets and three light switches that went out. Plus, power wasn't running to one of my cameras. I phoned American Home Shield and they sent me a text as well as called me to tell me when to expect their contractor. Kelly Brothers Electric came and replaced my circuit breaker. Their tech was great and things have been working fine since they came. The job got done a few days later than I expected it to. Other than that, AHS took care of me.

Right now, I'm really happy with American Home Shield's service. They did what they needed to do, and I'm very pleased. My freezer had a leak and everything was freezing. It was supposed to be frozen, but it was converting an ice all over my fridge, and the tech fixed it really quickly. He knew what to do. My claim was quickly responded to. I did it over the phone and the representative I spoke with was very helpful.

Submitting my claim with American Home Shield was good. The only thing is that it takes a long time for them to answer. I tried calling twice and was on the phone waiting for 15 minutes. Also, they were not even familiar with my contract with American Home Shield. They were like, “Okay, let me see what's on your contract,” and “Oh, I'm not too sure if it's included or what.” It’s supposed to be once you have a contract, it's written down there what's included and what's not included. Automatically, they are supposed to answer on the spot like, “On electrical, this is what's included.”

The technician from Seaside Air was very courteous and knowledgeable. He fixed the problem and he was out the door. I thought there was something wrong with the blower, but apparently, there wasn't. He said that he didn't find the issue but he got it working immediately. It was a nice and easy transaction. Also, he wore a facemask when he came in. Everything went perfectly. American Home Shield is great and I love it. I got them since I'm getting up in age and there’s a lot of things that I don't wanna and can’t do anymore.

I had a dishwasher claim with American Home Shield, and AAA Appliance Heating & Cooling came out for it. AAA was great. The tech was John and he took care of everything. The dishwasher is working great. I'm very satisfied. I also had another company come out for the microwave. It was over two weeks ago, and I haven't heard anything back from them yet. All we needed was a relay. I'm like, "A relay? That's something you can leave on your truck." But I still haven't heard back from them on that. As far as claims, I call AHS to do them, and it works great.

My refrigerator had gone out about a month or so before. We had a lot of problems with electricity that night and the electricity kept going on and off all night long. And then, my refrigerator was on, then I noticed it was off. I called Home Shield, got an appointment, they had put me for A Affordable. I finally got ahold of them, but it took forever. They set up an appointment but they couldn't get here for a week. But my refrigerator, in about two days, just came back on so I canceled that.

The commode initially would take a long time to fill up, then it got to the point you couldn't even flush it. I called American Home Shield and they said that Air Pro Master was the company to use. They came out the day after I spoke with them. They did the repair very quickly, and was very professional and highly courteous. They were very efficient and excellent. I have used American Home Shield since 1986 and with few exceptions, they've been great.

The tech from Mister Freeze was amazing. With all the ash in the air, it kinda got sucked up into the AC unit. So we flushed the outside out on our own. But the tech said the actual coil got overloaded so he replaced that and it was ready to go. When he was here, he tried to not come in as much as possible. He only came in one time because we were having a hard time finding the turn-off switch for the power. He had a mask on. He was fast. He got the job done. He was not even there for more than 15 minutes. I was super happy.

I submitted a claim online for the dishwasher and the contractor was out within a couple of days. Then, they ordered the parts but they had no idea how long it would be. They said American Home Shield have to do it. It took a month to get everything settled. I also had a claim earlier this year for the dryer. AHS is slow and has very poor response. It's hard to get ahold of anybody. I’m very dissatisfied.

Absolute Refrigeration came for an AC claim with AHS. They didn't take too long to diagnose what was wrong with the unit. They also mentioned that one of the gas hook-ups needed a little bit of putty because it's very slowly leaking. I would have to fix that eventually, but that's minor. They replaced the part that I needed so it's all good.

The most recent claim with American Home Shield is still unresolved. We've had people out to take a look at the dishwasher and it was not able to be repaired, so they had to replace it. It's been a lengthy process measured in weeks and as early as yesterday, I spent over five hours on hold trying to get a status update. It still has not been replaced and AHS was saying it could be four weeks to replace. It's in the new appliance department. There has been no communication back to us as to what the color of the unit is. All they said was that it was an apples-to-apples unit.

AHS's tech from Bestway Mechanical came out for my toilet that was running and a garbage disposal that wasn't working. He was friendly and professional. Everything is still working fine.

American Home Shield sent a technician over. He checked the washer and said it needed to be replaced. He was professional. He did the paperwork and American Home Shield called me. A couple of days ago, it was delivered. I’m glad I got American Home Shield.

It was a little harder than I thought it was gonna be to work with American Home Shield. There were so many rules that had to be followed in order for something to be covered. I'm working with a specialist with them right now because our issue still isn't resolved. She has been wonderful but the people that you call and report things to and call you back and say that it's not covered are like reading off a script. They don't wanna know what's going on. The customer service is not personal at all. They don’t care what's happening to me other than what they're told and what they have to say. I had to go through other channels to get my situation looked at in a different way but it is being handled now. We had to climb the ladder and talk to higher people to get them to understand what our situation was, which was unfortunate because I like to talk with people and be helped.

Our recent claim experience with AHS went well. The contractor assessed my smoke alarms and changed the ones that needed to be changed. However, besides the fact that I was having issues with the payment issues, I was seeking to discontinue during the pandemic and re-establish afterward because I didn't feel like I should've had to pay for all of those months when techs weren't allowed to come out because of the pandemic. I should've been reimbursed or not have to have paid for those months where I wouldn't be able to utilize the service. But AHS didn't agree and they continued to bill me. So in order to not mess up my name, my history or have any bad accounts, I paid those fees that I don't believe I should've had.

I had a garage door opener failure. Also, I had eight smoke detectors that had the function to monitor the carbon monoxide levels and they were all malfunctioning. The fire department arrived and told me I was having that issue. I called American Home Shield and told them that. They said that they would assign the job to an appropriate company so that that situation could be remedied, which they did. Wire Nutz Electric came out and they were really good. My smoke detectors were making all kinds of strange noises before and telling me that it was an emergency and that there was carbon monoxide. They were all replaced and I now have peace in the home. I'm assuming everything is fine. I had a positive and gratifying experience.

I work for a plumbing contractor and American Home Shield was the easiest one to deal with on the contractor side. I got covered with them and then they called to update me on what was in my package for insurance. I just purchased the home, so it needed to be rekeyed. They offered me the $75 deal to get the service, and I appreciated it. It was good and the process super easy. I got a text me when Dan's Pro-Lock would arrive and when they came, they were was quick, clean, and professional.

When I found the leak it was in the middle of night, so I just called the 800 number and it said to press a number. And then, it processed it and I got a confirmation. I got an email, and from there it was assigned. Because they said, “What's your problem?” And you say, “It’s a leak,” it picks up on your voice and it knows what it says. And then it gets assigned to a contractor, then a contractor will give you a call. That's where the issue comes in because they technically have 24 business hours to get back to you.

The contractor came out ‘cause we had a leak under the kitchen sink. There was some kind of nut that wasn't attached and they found it underneath. They re-hooked it up and tightened it. Then they tested it and it wasn't leaking anymore. They were professional and it was a good experience. I've used American Home Shield a handful of times already and I've been very happy with everything. I was told the contractor would contact me within 24 hours but they're usually much faster than that.

The air stopped cooling. The technician fixed it right up. It was super easy. He did wear a mask and the service went extremely well. I'm satisfied with AHS.

The technician from The Appliance Guys was very efficient and did everything that needed to be done to the washing machine. I've only used it once since it was repaired but it worked okay. I've only used American Home Shield that one time too and I'm satisfied with what they did. I called them for the claim and the process was easy. It was just a report on what I needed to be done.

My central air conditioning unit wasn't cooling. I submitted a claim with AHS then, the techs came out and took care of it. I wish they could've gotten here sooner, but other than that, there wasn't any problem at all. The AC working right now though I don't think this thing has long to live because the compressor sounds really ragged. That was what the guy told me but he said he couldn't condemn it. He said American Home Shield wouldn't let him condemn it until it was totally out. So he got the leak stopped and filled it with Freon and it's cooling fine right now.

My stove was very hard to start or you would have to light it. A guy evaluated everything and there were two parts that had to be ordered. One did not work at all and then one was slow in responding. So he ordered a part, came back in a week, and replaced it. He explained everything, told us what was going on, and if we had any questions or problems, to call him. Everything was well. AHS has been a nice program.

Two days after we closed our house, the air conditioner broke. I submitted a claim to American Home Shield. We were early in the move so we didn't have computer access. It was very cumbersome. But when we called American Home Shield, they had a person take care of it for us. They did a good job. They fixed the air conditioner within a couple of days. It took a while to find someone because we moved to Arizona. It was 115 that day. But they got it fixed.

We needed our furnace replaced 'cause it had some cracked heat exchangers, and it was 21 years old and had only a 20-year warranty on it. American Home Shield allowed us to use the heating company that we preferred, as opposed to just any old heating company. Luckily, our preferred people go through them. The company came out and replaced the furnace. It took about a day to get that done and the heating has been working really well.

The bedroom air conditioning unit wasn't blowing any air. The guy that came out said that they thought that it had a short. He changed out the transformer, and he was still having a problem. Then, he replaced some wiring and it started working fine. I did the claim through American Home Shield's website. I requested service, and paid the 75 bucks, and then they sent somebody out.

We had some plumbing issues and Ace Plumbing was given as our contractor. The online claim submission process was very easy. But when I needed to contact somebody directly to add something or to change my claim a little bit, I was on hold for a considerable amount of time. That was kind of annoying. But customer service was friendly enough. And the tech from Ace was awesome. Everything's been good since the repair. I personally had an okay experience but being in real estate and knowing my clients, I have not been as satisfied with American Home Shield as I was in years past. There has been inconsistent customer service.

Arnon Rooter came out for a busted pipe. The rep fixed something and then, the sink was leaking so he had to order a part. When the part came, he fixed it. Everybody at American Home Shield have been very professional and nice, and they listened to the problem I had.

The oven part wouldn’t come on. It was a gas one. I replaced some parts that I thought would fix it but that didn't work. I called American Home Shield and their contractor came out. He was nice and he fixed it.

American Home Shield is great and convenient. They had C Mayes Plumbing & Heating come out and they were able to resolve the issue on my toilet.

We feel good about American Home Shield's service and we're happy to have it. The problem is it takes a long time to get someone else. And if something isn't fixed, you have to wait an equally long time for a second return. They assigned Accord Appliance for an appliance issue I had and they sent me an email telling me who I would be working with. Accord was to call me within 24 hours but they didn't do that and I had to call them. The tech who came wore a mask. The first time he was here, we thought the issue was fixed. But when he left, it turned out it wasn't so he came back yesterday morning and the appliance is now fixed and working fine. This is the second time we used our home warranty. The last time was much more frustrating. It was a problem with the washing machine and it took four weeks for things to get resolved. Other than that, I'm very satisfied with them.

We had good service when we called American Home Shield. They did what they promised. The technician didn't have the part that he needed and said he'd be back the next day and he was. The AC was fixed and has been running fine since.

Recently, our hot water heater stopped working. The tech ended up fixing both of our hot water heaters and replacing the heating element. It seemed to have worked. We submit claims with AHS mostly online. The difficulty is sometimes getting ahold of someone if you need to speak to them about it. There's a long wait to call. But otherwise, everything's done easily online. In this case, the original person they were gonna send out was not available, like they weren't doing home plumbing. So AHS had to get a different vendor and that was a little bit of a hassle, but otherwise, not terrible.

The AC wasn't coming on. The techs from First Choice were very polite and they made sure to let us know what was going on. We're very happy.

American Home Shield initially got me His & Her plumbing. The guy repaired the pipe. But when he went out to the meter, it was still spinning. He sort of looked around a little bit and said that he didn't know what to do. He also said that he hasn't had very many pipes that he's repaired that didn't leak. He was nice but I'm a little leery about his comment. Then he didn't know what the issue was with the meter spinning. He just said I got to get a leak detection company to come in and find where the leak was instead of really investigating it an awful lot.

American Home Shield has met my needs so I've been satisfied. It took the vendor a while for them to get the piece for the dishwasher but I haven't had any issues since the repair. They broke something else but they fixed that too.

The AC people were great. Everything is fine with the AC. It works great. But I had a terrible experience with American Home Shield. They didn't cover anything.

Our water heater went out and the contractor, Lakeshore Plumbing, came out and checked it. They told us what was wrong with it. They tried to get the parts for the water heater and they said they couldn't get those, so they had to order a water heater. The technician seemed very knowledgeable. He informed us of what he was doing and why he had to do it. But it was three weeks from the time we first called American Home Shield till the time we got the water heater installed. In the future, AHS should let the clients know that there might be some out-of-pocket expense because there was a $650 out-of-pocket expense for us for a modification that had to be done. We were aware of that after they came out before they installed the water heater but at that point, we were at their mercy. It was kinda tough to come up with the money but we took care of it.

I got a really nasty smell from the toilet in the half-bath. The tech from Super Rooter sealed it up and the smell went away. He cleaned up after himself. He was pretty quiet. He did his job and left.

American Home Shield's claims process, as well as the interaction with their technician, is fine. But sometimes, it's really hard to get in touch with AHS if I have to call. I got another washer claim and I had to get it replaced. The hold on that was for three hours to finally talk to them the first time because the appliance replacement doesn't have one of the things where you can reschedule a callback. And then the next time, when they didn't send the email they're supposed to, I had to hold for another three hours.

I filed a claim for plumbing and the process was nice. The only thing is I had a little bit of problem after the guy fixed the problem. I had to call him back twice. He came back and it’s working properly right now. I will recommend American Home Shield.

With our most recent claim, AAction Air Conditioning and Heating came out for our AC. They said one of the motors went out so they just replaced it. The AC is already running so it’s good. American Home Shield is convenient and well worth it if you have a home. You never know what can happen.

The tech resolved the matter with the AC quickly and efficiently. When he was here, he stayed away and wore a mask. Home Shield has been fairly useful but it's a bit costly. The annual cost is fairly high. We almost didn't renew due to the cost. But it's understandable, given what it is. The claims process is fine as long as it's done on desktop PC. The mobile is a little less than stellar as far as the user interface. They should focus more on a mobile interface type of application. It's kind of made for desktop and then it works on mobile.

I just moved in and the front door, back door, and garage door all had different locks with different keys. I wanted them all keyed the same. I called American Home Shield and they scheduled the service. The rep, as well as the contractor that came out, was good. The contractor was very professional. I originally called them out there because I have locks inside the house in some bedroom doors. But I didn't have the keys so I figured I might as well get them all rekeyed. The guy said he couldn't change them without the key. That didn't make sense because that was the reason why I needed them. We ended up doing just the outside locks and I just replaced the handles inside. I was gonna pay part separately to do the extra locks because it's an extra cost for other locks. Everything's fine. American Home Shield is definitely worth it. The guy had an $85 service call and it was $20 a lock. It would have been $250.

AHS has awesome people. It's like I've known them forever. We're elderly people and we're on fixed income. Having AHS would be the easiest way to go. My kids also talked to me about it and thought that I should get it. I'm glad I did. I called AHS for our air conditioner and I looked it all up and found out who was supposed to come out, so then I contacted them. The reps on the phone were fantastic. I have never felt so easy and relaxed talking to the people or when the tech came out. If everybody was like that, I'd be happy.

I called out a plumber less than a month ago. The plumber came out and he literally lied and said that I needed a cleanout and that he could not find the cleanout. But he was prejudiced. I had a cleanout and it’s right there in the yard. But he told American Home Shield that he didn't see a cleanout. But it’s right there in broad daylight. You could see the cleanout from across the street. I told American Home Shield about that and I had to beg for a second opinion. They sent a second opinion out and Cal-Home immediately came in and fixed the leaky faucet in the sink. When he fixed the sink, everything started working. I was happy that he fixed the leaking sink because my floor in my bathroom is now messed up. The sink in my garage ended up backing up. So everything in my garage is ruined from the sink water that backed up through my washing machine because they denied the cleanout. It had been going on for a week.

Authorized Electric came out and the technician got the repair done in 10 minutes. He was in and out. There was a GFI piece that was broken in one of my electrical sockets that ran all of the sockets in my bathroom. So, once he repaired that, all of the other sockets started working fine. I had a claim for my AC before that and my only gripe with American Home Shield is that they don't cover the Freon or the coolant or antifreeze. That has to go into the AC unit so it's quite expensive. If that's what you need, they only cover $10 per pound. Some companies require you to pay the full cost of having the warranty upfront and I like that AHS allows you to do the billing monthly. That is helpful as well as the quick turnaround and the ease of making the service request online. I normally do mine online and it takes less than five minutes.

Submitting a claim with American Home Shield was the easiest ever. I had a Home Protect before and I went through so much stuff. But with American Home Shield, I went online and booked it. The next day, I got a call. The technician called in the morning and said he had a job to do. He said he'd be there between 3:00 and 4:00. He was out here at 3:30 and he was done by four o'clock. The work was above grade. It was the best ever. I recommend American Home Shield for everybody.

American Home Shield has been professional and kind. When the air conditioning broke, the process went smooth. The contractor was very polite and professional. I had to call them twice because the first time, it broke again. But since the second time they came, it's been working fine.

The AC unit wasn't cooling, it wasn't turning on, and it had a bad capacitor. A-US Air Conditioning of Texas came out and replaced the part. The technician was professional. Overall, it's satisfactory. The process was easy and it was well worth having American Home Shield.

I had a plumbing issue and I submitted a claim online. Then, AHS set up a plumber to come out to my house and he was excellent. He fixed it in about five minutes and everything has been working perfectly since the repair. It's super easy to use AHS and I've never had a problem. But sometimes it takes time to get service. So, if you have a serious emergency, like your AC goes out in the middle of summertime, it may take them a day to get a person to your home.

Walston Mechanical came out for my well system. The issue was the pressure tank part. They had to replace the well. I have a private well and I had to replace the pressure tank. Submitting the claim to American Home Shield was very easy. As a matter of fact, Walston was the second one because the first company was overbooked and AHS had to find me another company that could come out. When you have a private well and something breaks on it, you don't have any running water in the house. So, they got me somebody pretty quickly.

It's pretty easy getting a service call set up. My most recent claim was for the toilet. One of the two bolts that hold the toilet down to the floor disintegrated. So the toilet was wobbly. The tech that came out was a nice young man. He was very professional and he cleaned up after himself really good. It was nice. Everything's working good. Home Shield has done good by me so far and I've upgraded on a couple of things because I wanted a little bit more.

I was talking to my sister-n-law and she said that now that I’m retied, I probably should get a home warranty, which was why I decided to get one. The first claim was for the AC and the guy was very knowledgeable. They have all been. This is the second time we've used AHS and I’m satisfied. I went through the phone to make the appointment with American Home Shield and then, Care Appliance Repair was here two days later. The technicians showed us what caused the issue and told us what to do to prevent it. They had their masks on. The technicians working on the refrigerator right now had to order a part but they were very timely.

I submitted a claim with Home Shield for two drains. One was where my washer was, which wasn't draining fast enough so it would make the water come back up. The other was my kitchen sink, which was also draining slow. I did it online and it was pretty easy and quick. Waters Edge Plumbing worked on the drains and they were really good.

I submitted a claim online with AHS about a plumbing issue I had in one of the bedrooms. I was very happy about the process and how it turned. The contractors were COVID-sensitive. He was very courteous. I like the fact that they confirm the appointment first through text and a few hours before the appointment, they sent a reminder, and 30 minutes earlier, they sent another text letting me know that the technician was on their way. Great customer service from their end. It’s been great. I had one stoppage and one leak. The two issues were fixed. Since then, I haven't had any issues. I would recommend American Home Shield 100%.

I filed a claim for the water side on the fridge. It was leaking when we would push to get water coming out. Something was clogged in there. The guy came out and unclogged it and everything's been good. The portal’s very easy to use too.

The rep was very helpful and the contractor was very nice and very professional. I thought that we had a leak because of the air conditioner. The guy came and found out that the leak was not really the air conditioner. It was the insulation of the air conditioner. He found some tubing was disconnected. He fixed it and checked out everything in the air conditioner. He also left a very helpful and very well-informed report. The contractors are fantastic people. They’ve come right away. One of the people is sitting here right now doing some stuff. It's been a very professional and very nice experience with American Home Shield.

We did two claims at one time. It was a plumbing for the toilet and the washer went out. It was two different companies. I submitted the claim for the washer on the phone. It was just a questionnaire. And then, when the contractor came, he showed me every part that was bad and explained everything. He took pictures that he would submit to Home Shield. He was very thorough. Home Shield will replace the washer. A plumber came a day later and he said it was a mobile home, and they don't work on mobile homes. So, he had to tell Home Shield and they had to send out somebody else. The second contractor that came out, for the $100 we paid, looked at it and just said, “Well, we don't replace toilets.” The toilet needed to be replaced and we knew that. But there was nothing the tech could do. It wasn't covered under the warranty. Other than that, I'm happy with Home Shield.

Ever since American Home Shield came out with online, I've been doing claims there. But the last couple I’ve had to call in because of the issues with the other company not fulfilling their duties. I had an existing dryer claim with another company that was basically giving myself and American Shield the runaround for months. The contractor wasn't participating in the way that they were supposed to be. But this was just a one-off time. With my microwave claim, CD’s Appliance came out and that was taken care of. They were able to do what they were supposed to do. American Home Shield remedied the microwave issue right away. I've referred people to them. For what I pay and what they fixed, I don't have any issues.

I was with somebody else but I switched over to Home Shield. The response has been pretty good. I had a recent claim for the air conditioner and the process was quick. The contractor came in and checked out what the problem was. After that, he went ahead and took care of the issue. He was finished within about half an hour. The experience, so far, has been good. The policy is getting a little expensive though. I might have to switch up. When I started, it was only $50. It shot up about $25 over the past 15 years.

American Home Shield's claims submission process has always been great. I've had the company since I’ve owned the house, and they've always been honest and fair with me. I did a claim when my air conditioner went out. It was not blowing out cold air. The technician was great. He was nice, polite and he had a mask on. He diagnosed the problem, he fixed the problem, told me what the problem was, and then he left. Also, I'm just fresh out of the hospital, and he was so understanding. I couldn't ask for any better and I wouldn’t ask for any better. Somehow, a wire got shorted on the AC. He replaced the wire and fixed whatever was that would make it short, and it's been working right ever since. I use it every night.

The range hood light on top of the stove went out and the technician who came out was professional. He called before he came and he was on time. He had to order a part and came back a week later. The experience with American Home Shield was easy and quick. We’ve had no problems the last couple of times we’ve used it, so we're very satisfied.

I had no hot water. Derheimer came out, cleaned something and scraped some stuff off. However, you just never know who Home Shield will send out as far as your local service people. It would be great to see an option for choosing your own vendor.

There was a leak in the upstairs bathroom bathtub from a nozzle, which leaked down into the kitchen. I explained to American Home Shield what happened, they told me that they would contact me with a plumber that would come out and take care of the matter, and they did. The contractor was here 15 minutes to diagnose what the problem was, 15 minutes later he had it fixed, and 10 minutes after that, they were gone. They were very quick, clean and professional.

The vacuum had lost suction and I had changed bags and changed filters, and I still couldn't get any suction back. I did the claim online with American Home Shield and it took four days tops before someone came out. The technicians from King Vacuum told me the unit was old and everything was worn out, so they needed to replace it. They were very knowledgeable. They took care of everything and it worked out well.

It's easy to get things done. You call, Home Shield gets an appointment made, and wait for the contractor to show up. That's it. United Air Temp came out recently and resolved the plumbing issue immediately. The technician was good, friendly, professional and informative.

The ice maker stopped working and the gentleman from Sears came out the next day. He called me before he came and I told him what was going on, the noise it made and that it stopped working. He had a spare part in the truck and he fixed it on the spot. It's working now, so all good. This time was the best experience that I've had. However, I had problems before. In the past, AHS had the same system, but you would call in and you might not get a callback. They would schedule the appointment after that and that might be two to three days. Then, they would leave and say they had to go order the part.

I was never disappointed with a company in my life but with American Home Shield, I was totally pleased. Everything was perfect. We're returning customers. We had American Home Shield for a long time. Then my daughter talked me into going with Choice Home Warranty because it was a lot cheaper. That was a big mistake. I would never go with anybody for American Home Shield. I had an appliance claim where they sent Sears out. It was a long lead time to get them here, but once the tech got there, he fixed the issue right on the spot. He even had the part with him. He didn't have to order anything. He was a very nice gentleman. Everything's working great now.

A guy from Green’s Appliance came out for my dishwasher and he was very professional. He was very good at what he did. He had to order a part and that took a couple of days. When the part came in, he called, came out, and repaired my dishwasher. It's still working well. Before this, I had a claim for my stove. Green’s handled that as well. They ordered the part and repaired the stove. Everything was done in a timely manner. American Home Shield has a very good claim process and I'm very pleased with it.

The worst company in the USA with the worst customer support. They don't offer many services online, asking to call them and then keeping you for 3-4 HOURS on the phone before their representative answers you. And the worst thing is that the representatives are so unqualified that they make simple mistakes and you have to start again - calling them and waiting for hours to talk to someone.

My HVAC Air Handler was diagnosed by their contractor as needing replaced. American Home Shield covered the repair and ordered part through their vendor. In the meantime, the blower motor control unit is bypassed so my home may still have AC. The part arrived at the contractor September 9, 2020, damaged and was denied due to the extensive damage. The contractor contacted American Home Shield to report the damaged unit was returned and requested another unit to be delivered. The contractor has never been provided with tracking info on the reshipment. Both myself and the contractor were informed the unit was ordered and had an estimated delivery of 9/29/20.

In March, I made a service request at the beginning of the pandemic. It included my cooktop, washer, dryer, and microwave. I was unable to cook for my kids and restaurants were closed. Parts were back ordered. My cooktop is still broken today- October 2020. I asked for them to replace, they refused. I called last week and they stated they closed the work order and I’d have to pay another service fee in order to have my cooktop fixed. I refused and canceled my policy. I do not recommend choosing this company. They did not follow up to make sure things were fixed before closing the work order, leaving me with another fee if I had chosen to have them try to fix it again. They didn’t try to make the situation right, either.

Washing machine stop working....Called AHS and 6 weeks later still no parts! All parts are on backorder....I have called and called (Hours on the phone on HOLD.) Please save your money and time. This experience with AHS will take years off your life!!! TOTAL SCAM!

Seriously reconsider using this company. Previously I have used the service and have had great experience but not this time! Back in August I report an issue with the microwave and to date it has not been fixed. After 4 tech visits to the house and numerous conversations with their customer service department they have not resolved the problem and both techs stated that the unit cannot be repaired and needs to be replaced. On Friday 10/3/2020, with customer service rep Robert told me that the unit will be replaced and I should hear from their replacement department shortly. He added that I could hear from them even on Saturday! Guess what, I have heard nothing.

American Home Shield sent company to fix leaking shower valve, Company came out three times then stated I had damaged the valve. I protested and requested a second opinion. Second company came but never submitted report to AHS. Finally after more than a month I fixed the valve myself and requested cash option for repair. I was granted the cash option and I also requested that the $75 service fee be credited back to my account. I submitted the receipts for the parts as requested. After several calls over months AHS has not followed through on payment or credit for service fee. Dealing with AHS's overseas call center is very frustrating. There is no way to get past call center. I have had good service in the past but this experience has me considering another company that charges 1/2 what AHS charges.