American Home Shield Reviews

I had a leak in the basement. Initially, I called a foundation guy who suggested putting holes somewhere in the foundation. They tore down the drywall and showed us that it was our copper wire plumbing that was leaking and not the foundation. B&L Plumbing Services was recommended by American Home Shield when we submitted a claim. The plumbers who were sent were in and out and I had a pretty good experience with them. Overall, AHS has always been timely. Sometimes, the people that come and fix don't do their job, so we have to ask them back. But then, it's never a double-charge on the deductible.

I submitted a claim to American Home Shield and the guy from GE Appliances who came out was awesome. Had all the parts, and then he double checked a lot more stuff if something wasn’t working. He didn’t just install the part that was wrong. He made sure he fixed everything on the fridge. He was knowledgeable, super nice and he cleaned up all the stuff that he had. He was really good.

My wife and I have used American Home Shield for a rental property that we have and our home that we live. And our experience has always been good. Their claims process has been easy and straightforward. With my most recent claim, they took care of it and I didn’t have to pay very much, and that was good. The process went really well. The contractor that came out was upfront about everything and he diagnosed the problem quickly. And then, he came back and fixed the issue in the timeframe he said it would be.

My air conditioner was not working while I was dealing with the circuit breaker outside. I contacted Home Shield, filed a claim over the phone, and Automatic Heating and Air came out. The contractor was very nice and she found that there was no major problem when she looked over the situation. Overall, American Home Shield responded as they said they would.

Big-ticket items aren't really covered by American Home Shield. A lot of reputable companies won't work with insurance companies like American Home Shield 'cause they don't pay enough. American Home Shield couldn't find contractors with two of the jobs because contractors won't work with them especially in the area where we live. The contractors got enough business where they're getting paid and reimbursed for full service. The rates were kinda negotiated. So, I had to go out and find my own contractor at one point. The job was about $5,000 to replace out a compressed air system and AHS reimbursed me about $1,100.

We had a plugged-up sewer line in the middle of the house. We called American Home Shield and spoke to a representative. They called with the referral to Heros Plumbing. We then called them to set up an appointment. The tech was a good guy. He was in and out of there in less than an hour. I'd use him again. But we didn't determine what plugged up the sewer line and if the sewer line was broken because they didn't go under the house and look at it. He just ran a snake through it and cleared it. He said if he had to run a camera down there, it was an extra charge.

My experience with American Home Shield was fabulous. My air conditioning unit upstairs was not working and the contractor that came out was probably one of the best I've ever had. The young man was phenomenal. There was dirt around my outside unit, and when it turned on, it tripped the switch. The guy fixed it and did the job in good time.

My most recent claims experience with American Home Shield was good. The online claims process was very straightforward and the site was very easy to navigate. The United Air Temp tech called me the same day and then, we set up an appointment in two days. He fixed the issue and explained everything to me. It was quick. So, it was a good service. Everything is going fine, so far.

The refrigerator stopped working and I did the online submission for the claim. American Home Shield was very responsive and I got a call from a technician. It was diagnosed right away and it just needed a part. They did a nice job and they were professional and knowledgeable. There was a different technician who came out to do the install than the one who came out to diagnose it. It wasn’t that big of a deal for me to explain what he was looking for and what he was there to fix but having the same technician throughout might be helpful.

I called American Home Shield thinking we had a blocked drain because there was smell coming out. Their contractor looked underneath the house and everything was fine. Turns out, the smell wasn’t really an issue but just part of everything. The guy didn’t really do anything, but AHS was pretty quick in getting somebody out, and that’s important.

We've been with American Home Shield for eight years now including the time we've been with them in our previous house. We like their price and it's convenient to put in the claim online. Also, Calvert Plumbing, Heating & Cooling, which AHS used was on time and fixed the problem.

We submitted a claim to American Home Shield for a washer issue and they sent All City Appliance to do service. However, the tech had to come back because he couldn't fix anything until the plumbing is fixed. He called to check up on us yesterday which I thought was really cool. He told me to let him know if the job is done before the 31st so that he could make arrangements to come before that. There was water coming from under one of the basement walls of my house that is about 100 years old. Initially, we thought that our freezer was leaking and maybe the ice there has melted. We realized it wasn't that. We had no idea that one of the original pipes between one of our walls had split.

Everything was super simple and easy with my recent claim for my AC unit. The condenser fan gave out. AHSs' contractor, A-US Air Conditioning of Texas, was out the next day. The tech had the part needed with him and he fixed my issue right away. I recommend AHS and their contractor. I had such a good experience that I renewed my warranty.

The power was being shut off to my air conditioner so I was losing power at the thermostat. I called American Home Shield on a Saturday and they told me they could come out on Monday between 8:00 and 12:00. The guy who came diagnosed the problem within 30 seconds and blew out the drain line up in my attic. It was a really good experience. I would recommend AHS.

The faucet in my kitchen sink wouldn't stop running. It was pretty much a full run, and the pressure was very low in the bathroom, as far as when I'm taking showers. When I called American Home Shield to place the order to ask if the service was covered and to get that set up, the rep was very good. She was very pleasant and very thorough. And then the contractor did a fantastic job.

I had a good experience submitting a claim online to AHS when my bathroom sink was clogged. They sent Lockhart Plumbing and Remodeling to do service. I went and checked the status of my claim online and AHS had the estimated time that the contractor would be at my location. The techs who came were great and I've had no problems since they came out.

I spoke with the reps of AHS twice and they were pleasant. But the contractor was mediocre. I’ve had better. He was quick. Our drain wasn’t draining enough on the sink. So he had to come out and do it a second time. It’s working fine now. AHS have been good. They came out for something else, like for electrical, and they were real nice. I’ve been happy.

We purchased the home last December and our real estate agent gave American Home Shield to us as part of the purchase. I had five can lights in the upstairs bedroom that would not work. The electrician from Washington Electrician Service checked to make sure it wasn’t the switch. It wasn’t the switch, so he got up in the attic and found that one of the can lights had a loose connection. He fixed that and they all worked.

American Home Shield sent 911 Locksmith Services LLC out for my claim and did a good job. The guy was very friendly. I would definitely use that company again. I'm 100% satisfied.

When SDL Plumbing first came out, it was just to fix the kitchen faucet that was leaking. We had to do a return visit because it didn’t get fixed all the way. But they did it. They were always professional, and they showed up when they needed to, and they did eventually resolved the problem. They were very good. The first gentleman who came out just didn’t have the experience on the brand of faucet that we had, and so he installed the part wrongly. And so, the second one came out and he knew what he was doing and fixed it quickly. Both of them were courteous.

American Home Shield should hire more vendors because when I had a leak, I had to wait for days. I also had to wait when I had a refrigerator part go out and my freezer defrosted everything. When my garage door broke two months ago, the guy who came said that it's a 20-year-old system and that if it breaks again, I should have gotten a new one. He was able to fix it though.

Our toilet was running and running and wouldn’t stop. We filed a claim to AHS and they took $75 out of our bank account. Then the contractor they sent said that we had two options with this issue, either he could fix it but it may take a few days that would be covered by American Home Shield, or we could get a whole new toilet for $125 that they were gonna do on the same day. It's the only toilet we have in the house and we need to have it done so we opted for the second one. The guy just went out, got it, submitted it and we paid it. He was excellent, nice, very courteous, proficient, quick, and he did a good job.

The fan in the AC was broken recently and it was not coming on. American Home Shield referred me to another company, and that company couldn't come out 'till the following week which was not okay because it was supposed to be 90 the following day. So, I contacted AHS again, and they were able to get me in contact with ATR, who came the next day. The tech came to the door and introduced himself, and I told him exactly what was going on. He looked at the exterior unit, and then he went up into the attic to check the blower. And then, he pulled one piece out and replaced it, and then tried it again. Then he replaced the whole motor. That took almost two and a half hours for the whole thing, but he was able to get resolve everything on the same day.

We needed to have a dishwasher repaired and we ended up having to replace it. The AHS rep I spoke with has been very good. The contractor that was sent out was fine. They needed a part, which the contractor ordered. However, I did not get a call back telling me that it needed to be replaced. A week later, I called AHS and placed the order. I got a new GE dishwasher. The company that brought the dishwasher was supposed to do the install and take the old one. However, they just came in, dropped the box, and said it's too big to go in the opening of the old dishwasher. They didn't even open the box and just left it in the middle of my kitchen and left. They told me to call AHS. And I did, and I let them know I was unhappy. They said that I okayed it when they ordered it, so the size that we got was the right size. And then my son opened the box and it was so. My son installed it, and it fits beautifully.

A contractor of AHS, Grade A Plumbing, came to service my request. The tech was efficient and did what he needed to do. He fixed my plumbing issue. Things worked out and everything went according to plan.

Submitting a claim with AHS has been consistently very easy for me. I just go online, fill out a couple of things, and get an email back. Then within 24 hours, I normally get a call. I've been very happy. We had the warranty at our house in Virginia for 14 years and this one that we currently have came as a freebie for one year, but we're gonna keep it after this year. When anybody we’d seen on Facebook or somebody’s looking for something for a house, we always recommend American Home Shield. Also, the contractors we’ve had in Richmond and the one that we got here have all been great. Recently, we had a fuse that wouldn’t reset and none of our fuse boxes were labeled, so we had to get somebody out there to get them labeled and change the breaker.

The thermostat wasn’t working. It wouldn’t turn the air conditioner on, so I submitted a claim with AHS over the phone and had the thermostat replaced. Integrity Air did it on the same visit and the quality of their work was very good. The AC works fine now.

Our garbage disposal must have been leaking for a while and it got wet on the inside, so when the contractor from AHS came and looked at it he had to replace the whole thing. He was in and out within 30 minutes and had everything fixed for me. I built my house seven years ago, so little things are starting to pop up now and then. In fact, I just filed a claim today. I'm not sure if it's connected with the garbage disposal that they replaced. But now, my dishwasher's acting up and the contractor is coming out tomorrow to take a look at it. The customer service team of AHS was very nice about everything and submitting a claim was a little too easy. I would definitely recommend them.

There was an issue with the commode and the first time A-American Plumbing came out to see what was wrong, they had to order a part then waited for it for about 2 days. Things have been fine now and A-American was good, but we've got some very questionable people and companies the times before. Home Shield should do a little bit more research in who they're getting to do the work because it seems that they're just going with the very cheapest person. And, I, being the customer, am the one who has to deal with those type of people. Their communication is one of the biggest things that's most upsetting.

I would recommend American Home Shield. When I called them, they sent A-US Air Conditioning of Texas to see what the issue was with the air conditioner. It wasn’t turning on. The contractors who came were quiet, professional, on time, and resolved the issue.

Action Plumbing Beaumont came out and ran a roto-rooter. They cleaned the pipes out towards the house. But now, every time I flush the commode, my toilet overflows still. The contractors were cool. They came and did their job, but further investigation needs to be done to fix the situation because if we flush two toilets in my house, within an hour, it overflows, and I get sewage all over my house. As far as AHS, by the time they texted me to get everything done, it's been a couple of days. I had to go to the neighbors’ houses to use the bathroom. It could have been a little bit more speedier, but so far, AHS has been helping me out. If I didn’t have it, I’d be paying an arm and a leg for a problem. AHS is pretty cut-and-dried.

It's been great to work with American Home Shield and I'd recommend them. They’ve come out and done a rekey. Also, when the microwave was making a bad noise, the technician who came was wonderful. He had to order parts. But he came back two days later.

AHS assigned me two contractors. One of them came out and the other reported to AHS as if he came out but he never did. He lied. I had two claims. Everything went okay with the one for the washer and it is now installed. For the one for the stove, I placed the initial claim for it over six months ago and there were no parts for the techs to repair it. I had to get a new one. When AHS sent me my options, they sent me a bunch of options for a gas-powered unit but for an electrical connection, there was only one option and it was not the right size nor fit.

We have different units on either end of the house and the one on the north end of the house was not cooling. We submitted a claim online with AHS on Friday and the tech from Haskins Heating and Air Conditioning didn’t come until Monday. But he was great. He said that some part was out and he had to replace it. He ordered that part, came back the next day and put it in. And the AC has been performing well since then.

I requested a service call for my tenants who have a 3 year old child last Thursday, Oct 10th. The service provider called to inform me that ahs had the wrong address and they would not be able to come out until I had called them to correct it which I did immediately. I called him back and they stated they could not come until the next Day, Oct 11th. The service provider showed up on Oct 11th and stated he needed cut off a piece of the unit and then weld it back together (Basically to modify the unit) and the cost would be over $1k to repair. My tenant nor I have those funds so we refused the work.

I contacted AHS about getting my fridge looked at. They sent me to an appliance company - who I had to call to make an appointment. The appliance company didn't file the claim with AHS until 7 days AFTER they viewed the issue with my fridge. They said that a plumber was going to be needed for the fix. NO ONE from AHS contacted me to schedule a plumber to come. I had to call AHS and the appliance company to track down what the hell was going on with my service request. I could have had my fridge fixed a week ago if I had just called my own plumber. The service might seem worth it, but trust me...it is not. So many hoops to jump through for one SIMPLE fix.

The AHS Central Jersey company is the worst. 90% of the contractors they hire are TERRIBLE. My first call for my freezer was on 08-30-19. The first contractor set up a time, called to confirm and then NEVER showed up or called (I had taken a day off of work to wait for them). When I finally called them after the scheduled time, they claimed they never had an appointment. AHS called another contractor they came out 2x (had to take off work a 2nd time. The 3rd time I had someone come to the home to let them in) and the freezer is still not working.

AHS was very friendly and helpful in getting me set up to have my A/C repaired. The company that they had come out was United Temp Air & the technician was FANTASTIC!! Thank you AHS for taking care of us????

For 4 years I paid every month for AHS insurance. Air conditioner broke down and the most they would pay towards the repair was $1,500 (which, to be fair, was stated in the contract). I would have been better off saving up the money I paid to AHS and paying for the repair myself. I decided to cancel, spent 15 minutes with Ronnie (nice American name but English was so bad I could barely understand him) listening to reasons why I should stay. When I couldn't take it anymore and told him for the 4th time I'd like to just cancel my policy, he transferred me to Consumer Sales Dept, who tried to get me to not cancel AGAIN, before canceling my policy, and then charging me $108 to cancel. Ridiculous.

I cannot recommend avoiding this company enough. Unless you enjoy playing phone tag, waiting forever, and not having things repaired. We had our washer repaired. Took way too long. The company they sent to repair it misdiagnosed the problem requiring them to come out again. Finally fixed it. Our dishwasher door had something break on the day we moved into our house in June. We asked for a second opinion (it was the same company as our washer and knew they were awful). We received it and were told it was clearly a manufacturer issue and would be fixed by the technician. We called weeks later since we never heard back. We’re told they never heard from that technician and were unable to contact them. We didn’t hear from the company again until our realtor got involved, so they sent out a different technician from another company. Now they are saying the frame is bent (maybe because they door has been broken for months and was never repaired?) and it is not covered since the frame was bent by force.

I had a great experience with American Home Shield. My most recent claim was for the heat pump. My thermostat wasn't working right on it. I spoke to an excellent representative. Comfort King was the one that I asked for because they're the only one that I know who knows how to work on heat pumps correctly. Over the last 15 years since I've had American Home Shield, everyone has disconnected it, made it backwards, and nothing worked right.

Discovered refrigerator/freezer is not cooling and food has thawed out in both. Contacted AHS via the online portal to file a request. Still have not been contacted by repair technician. The claim remains open with no repair date in sight. Now they want me to do their job and find my own technician that they are paid to find. This is our second encounter with AHS this year. The first was for a failed Central Air conditioning unit that failed again with no response from AHS. We had to find our own HVAC repair company to make the system limp along for a week until the unit could be replaced. No refund of fees from AHS for this repair. Horrible Customer Service!

3) AHS refused to change the provider and assign a new one. 4) forcing me to get the hot water heater purchased and installed on my own in order to...HAVE HOT WATER for a family of 4 with children and not wait over 2 weeks that the service provider estimated.

A1 Quality, the company AHS sent was good. They were professional and quick. But they came out once and then I thought everything was underway. I called back two weeks later and there was a lack of communication between A1 and AHS. However, A1 had everything ready to go in when they came back. I even called them to make sure they had all the measurements before they showed up because it was a very tight space. They had everything lined up to go when they got here, which was good because a lot of people don't take that extra step. It took about three weeks longer than I anticipated, but it got done before it started snowing.

I had a dishwasher that quit working and a refrigerator with the fan and the condenser and ice maker that quit working too. It was easy to submit a claim to AHS and get somebody out here within a few days. The guy that came out was very professional and was in and out quickly. Everything has been good.

We had an electrical issue in the house. There was a short in the line somewhere that suddenly developed. I called it in to Home Shield, and their representatives were good. We went through three different contractors from three different companies. The first one did a little bit of troubleshooting, and they ran out of time. He just came out for 20 minutes and said he couldn't do anything and he left. Home Shield set up another contractor. He came out, looked at it, and knew what he needed. He didn't want to do the job, though. He said that he would need to call Home Shield back and waste more time with another person. And he gave them a story that the wiring was underneath the foundation, but it wasn't. He couldn't do anything about it. Then the third contractor from LA General Contractor that came in had to come back three different times. But this guy was really good and he fixed the issue after three visits.

I’m very satisfied with American Home Shield. Submitting claims is very easy. I just click on whatever I have to have fixed, and it tells me to pay and then gives me the company. It’s pretty fast, unless the contractors have to order a part. I can also ask the company that AHS selects what they’re gonna do. However, the tech they sent out recently for the air conditioner was very non-social. I couldn't ask him anything.

AHS told me I would get a call in 48 hours regarding my furnace that was leaking water. The contractor who came and the online process of putting the claim in were fine.

We've had Jacob's Plumbing do our plumbing problems through American Home Shield ever since we moved here. We were renters first, and then we bought the same house we were living in. It's always been a good experience having them come out. It takes two days for them to come out if it's not an emergency kind of situation. But I've had emergency situations and the tech has come out sooner. It used to be that you would have to pay the contractor at the house, and I really like it that we pay them online and don't have to worry about giving the contractor any money. That's all handled through American Home Shield.

American Home Shield's customer service has been very service-oriented and submitting claims online has been very easy. And if I don’t know my account number, I just put in my address and they pull it up. Moreover, the contractors have been really been great, knowledgeable, and very professional.

American Home Shield gives us some peace of mind that we won't have any crazy high bills to get things repaired. We've been with them for about a year and a half and I submit claims by phone because I forget that I can do it online. We've had one contractor out twice and they've been very good. They went beyond my expectations. The first time, there was a part in our air conditioner that caused the fan not to work and they were gonna have to order the part. But they did something so the fan ran all the time and it wouldn't shut off until they could come back with the part and fix it properly. Then the second time, we had to go up on the roof to get to the air conditioning unit. They spent some extra time and found out how to get up there, even though it wasn't easy and simple to do. Then they were able to make the repair.

I hate American Home Shield right now. They can't seem to fix my air conditioner and they keep sending the same people. And now, my next appointment isn’t until November because it works around their new schedule. Since they're not so busy now, they're not taking later hours for people that work and for single moms that are teachers. Then, I've got this stupid microwave thing. They wanna replace it with a crummy microwave. I am so done and I really got robbed. As soon as I'm done with my year, I'm going to go back to some other company, because I was happy with the company I had before. AHS was cheaper so I switched. But you get what you pay for, and that was exactly what the air conditioner people said. They told me that American Home Shield would never replace my air conditioners. They both need to be replaced and I need to have a whole one now.

There was a leak under my kitchen sink and both of my toilets were wobbly. Mr. Rooter was sent by American Home Shield and they were able to fix both issues. They’re always very good, professional and on time. I just renewed AHS within the past couple of days.

The wheels on the dishwasher keep falling off and American Home Shield's contractor came out yesterday and then ordered a part. The contractor was Gulf Appliance who has also helped us with our fridge before, and they were helpful with that too.

Submitting claims online with American Home Shield is really easy, but the system defaults to the closest company that’s near your home. When the pipe burst open in my bedroom, the contractor said it was due to neglect and it was not a warranty issue. He flat out refused to do the work and left. He called AHS and told them that the case was closed. I didn't know and when I called AHS and they said that the case was closed. I said, “What are you talking about? I have water leaking all over my bedroom floor.” I have a boiler heater and unfortunately, boiler heaters can be a super-nightmare.

We've been with American Home Shield since the 90's and we're happy with them. We called them to file a claim when my husband and my son noticed that the dryer door was not shutting anymore and the latch needed to be repaired or replaced. American Home Shield told us LA Appliance would come out. The guy from LA Appliance was wonderful. Johnny was his name, and he's been out here a few times.

I tried Consumers Energy and then DTE, but American Home Shield has more coverage so that attracted me to switch to them. Calling them is a pain and it takes forever. I initially tried to reach them through the phone as I did not know that I can schedule something on the website. But when I tried scheduling through the website, it worked well. So now, I usually schedule repair on their website. Then in terms of service, one comment I have is that there are small things which cost $50 or $60 if I ever have to hire somebody and those things are a little bit of expensive because out-of-the-pocket expenses are really high. If they would consider lowering certain out-of-pocket cost to a certain limit, then that would be great.

American Home Shield's contractor did a great job on our AC claim. They were very prompt. It didn’t take long for them to respond, and everything was handled and resolved quickly. The first time we had an AC problem, it took five days for somebody to come out. So, we were without AC for five days, which was not good. But this time, it was great.

I'm very pleased with how my claim with American Home Shield went. It took a day and a half for the contractor to come out. They did a great service and the air conditioning was fixed.

Everything was excellent when Donnie's Electric Plumbing, Heat & Air came out to resolve a plumbing issue. The toilet tank wouldn't fill up so the little ball thing inside it wouldn't rise up with the water. When I moved to my current home, I picked up the warranty from the previous homeowner and I've been with AHS for 2 years now.

We had a leaky pipe in the bathroom outside and it was probably a month before we noticed it. We filed a claim online to American Home Shield and the contractor came out here and did an evaluation. They decided what parts they needed, came back in about 30 minutes and replaced the whole faucet. Their work was excellent. AHS never sent me my $25 referral card but we highly recommend them.

I had American Home Shield whenever I first moved in, then cancelled it for a little while, and now I’m right back to it. I figured I’d rather have it, and it came in handy. Submitting a claim is super simple and when I did one for my AC, everything was super fast. They got it done almost immediately and it was handled beautifully.

There was a leak and we had to clean out the pipes. Two days after I submitted the claim, the tech came out and he was phenomenal. Everything was great.

Our appliance claim with AHS didn’t go very well at all. The gentleman that first came out for the washing machine didn’t check it at all. He just listened to me tell him what it was doing and then he said, “Oh, yeah. I know what it is.” He ordered that part, came back in and it still didn’t work. So he said, "I know what it is now.” He said he talked to the Samsung people and they told him something else. He ordered that part and it still didn’t work. For the dryer, the tech that came in took it apart. He said that since it all was just the bearings, he fixed them a bit and it would be fine. However, it started doing its issue again the next day.

The thermostat of the dryer wasn’t working and so I filed the claim online to American Home Shield. After I put in the request, almost immediately, they gave a phone number to call. And then I had to call to set up the actual time for the contractor to come out. There was a separate step but it was easy enough. The guy who came out from Richard's Appliance Repair did a great job. There's still a part he had to order so it's a work in progress. But he was efficient. I've had an excellent experience overall.

Our tumble dryer started making a funny and loud clunking noise. It didn't sound very good. So, I scheduled my appointment with the home warranty people online and that was easy. A technician came out and he was really great and he worked on the problem. It might have resurfaced now, but he was able to fix the issue and he was very helpful, polite and prompt. I’ve been really impressed with American Home Shield.

The stuff in our house are fairly new, so we’ve only had to use AHS a couple of times. But for the most part, it’s usually pretty easy to request a service. We do it online and since I work on a computer, I usually use electronics for a lot of things and it’s easier to pull up their form with my phone and submit the service. Most of the issues we’ve had were on plumbing or appliances, and they always picked a really good company to come out and fix that.

American Home Shield's website is user-friendly. I look at it when they put out articles every month. Recently there was a leak in our water pipe, and we submitted a claim for it both online and on the phone because we wanted faster action. The service was successful and effective.

I’ve been with American Home Shield since end of 2013 and they've always been prompt and provided good service. When I was not satisfied with a particular claim, I called and told them I didn’t want them anymore and I hadn’t heard anything. They transferred me to somebody else. The contractor for my AC claim, Phil's Good A/C & Heating, was very good. My mother-in-law and my wife said they showed up on time and went out, and when they got the part, they came back and fixed the problem. It was that fast.

Submitting a claim to AHS online was easy. The tech from Pinnacle Appliance Repair whom they sent did a very good job diagnosing what my appliance problem was. Things went very smoothly with this claim.

I submitted a claim to AHS because my dishwasher didn't work. I was very pleased with the website. Mr. Appliance of Rio Rancho came out. And they found a piece of glass in the motor. And so, that's what was causing the issue. The contractors were amazing and just very helpful. He worked very efficiently in and out. And then, there was some damage in the motor. That was on a Friday, and then he came out the next Monday and replaced the motor. I would definitely recommend AHS. I've had it for six years, and I have never made a claim, so I'm like, "Oh, is this gonna be difficult?" But it was very easy.

We’re always happy with American Home Shield. I wish their price was less though. We pay $99 a month, which is more than other people might pay, but we’re very satisfied with not having to call a workman out for $150 to find out that he doesn’t have the parts anyway. We've been with American Home Shield for over 20 years and I like that they do exactly what they're supposed to do. We just call them up, and if they can’t repair it, they replace it. And they have replaced many things in our house over the years. With no exception, the people who have come in were almost always good contractors. Some of them weren’t happy because American Home Shield didn’t pay them enough, so they disappeared over the years. Other than that, they are very professional people.

The refrigerator's ice machine was not producing any ice, so Appliance Solutions came out and replaced the unit that makes the ice or pushes the ice out. That was good and everything’s working now.

Submitting my claim for a rekey to AHS was extremely easy. I used the website and the process was just a button that said "Rekey". It was very clear. I paid the $75 then they scheduled a contracted locksmith to come out within a week. The service covered six locks. I had to pay for two more, but it was very clear within the scope of the contract that it only covered the six. The locksmith who was sent worked very efficiently and told me what he needed. I showed him the doors and he did everything within an hour and a half. He was very courteous and I had a good experience with AHS and him. It was better than I remember a home warranty being.

American Home Shield's customer service is hit or miss. You can get somebody who’s really helpful and wants to help you, and you can also get somebody who’s a total jerk. As somebody who has 25 years in customer service, I get that everybody has rough days. But some days, I’m just like, “I’m gonna hang up on you and call back, because I know I’ll get somebody else ‘cause you’re just annoying me.” ‘I had that experience once and I had to escalate the call to a supervisor to get something done. Other than that, I’ve had to put a few claims in and they’ve been pretty cut-and-dry. The company does what they need to do, I pay the company and everything goes smoothly.

When I had a heating issue, the first people that American Home Shield sent was Temperature Pros. When the guys showed up, they didn’t have any equipment or bag of tools. They came down below the house, opened up the furnace, looked at it, and put the furnace front back on. I explained the situation and he asked if he could check out the thermostat. I told him that I had had an original thermostat and that myself and a neighbor replaced it thinking that that might’ve been the problem. The exact same issue had happened the second time with the new thermostat so it probably wasn’t that. The guy said that if it was not the thermostat, then he didn't need to go inside. Then he left and said he’d be back with whatever it was gonna take to fix it. He was never very specific.

A friend of mine had American Home Shield and I’ve been with them for a couple of years. AG Appliance Repair, the contractor, came to assess the problem and the last one came back about a week later to replace the heating element. That didn’t work so, I called them up to tell them that and they said I had to go back to American Home Shield to get a new claim done. American Home Shield approved a new claim so, AG Appliance came out and assessed it again, and they set another appointment to come back again. It has probably been about a month now.

When I filed the claim over the phone, the American Home Shield rep asked me what the problem was. She offered to see if there was anything else going on and that’s when I remembered I had another issue with the plumbing. They pretty much worked both through those two together with the plumbing versus just waiting. She said I had to make sure that I address everything all at once, so they can just provide it to the company. It was good. Immediate Response Plumbing came out and they were great and really fast. When the guy first came in, he introduced himself and then he asked me what problem I was having. Then he went just straight to work, figured out the problem, and fixed it right away.

My experience was not good because I couldn’t get anyone out to service the units. When I kept calling American Home Shield, every single person that I spoke to would put me on hold for a minimum of 20, 25 minutes. They would do nothing but read scripts over and over. They couldn’t answer questions for me. There was one particular time where I just said, “Let me speak with a supervisor.” And they told me there’s no point in me speaking to a supervisor because, "They’re gonna tell you the same thing I’m telling you". My renter end up sitting in the house for a week without AC in 100 degrees in Atlanta ‘cause AHS couldn’t get anybody out there to fix the unit. It was very bad. I was paying every month and I couldn’t seem to get anybody to make things happen.

My refrigerator stopped cooling and Cal Valley Appliance Repair came out again for the third time today. At this point, it's still not cool. But the technician said that I should give it 24 hours just like the previous times. Hopefully, at some point in the next 20 hours, it would start cooling. Still, I've been without a refrigerator for about two months now, and the timeframe has been the only issue that I have.

I had a claim with AHS for my refrigerator. It went fine and it was inexpensive. The tech identified the problem pretty quickly and helped me with what to do, and he was off. The problem was the plastic covering at the back of the freezer that was vibrating against the back.

The door of the microwave was broken in several places and part of it was barely hanging on by a thin hair, making it unable to use. I submitted an online request to American Home Shield and their website was easy to use. Their rep said that they would be contacting me to schedule an appointment. And the very next day, the contractor already came like they said. The contractor was very polite and very professional. He was great. All of them has been. I just had a refrigerator issue that wasn't handled very well. But for this particular claim, everything has been performing 100% since the contractor came out.

I called Home Shield to file a claim for an air conditioner that quit working. The person we spoke with gave us a timeframe of 8:00 to 12:00 the next day as to when we’d expect the contractors. The service of the contractor that came was great. We recommend AHS to everybody.

I received a policy from American Home Shield when I purchased my home. I did not use it much that first year and decided to extend the contract. This year I have had to make multiple claims related to major appliances, including my washer and most recently my refrigerator. The experience with AHS itself has been a disaster in trying to get my refrigerator fixed. The contractors they have assigned are rude and dismissive and done poor work. After 2 months of my refrigerator operating at almost 60 degrees, the issues have still not been resolved.

If I could give less than a 1 star rating I would. Back in mid July/2019 I called AHS to come out and fix my Maytag washing machine. Unable to fix it that day, the service Tech advised me he needle to order parts. After a few weeks go by I had to call and find out when is the part being delivered so the Tech can come out and fix my washer. AHS advised me the part was still not in and I had to wait. After many promises not being kept and after many follow up calls from me, the Machine is still not fixed.

I bought a home in May and it came with AHS as a warranty. A couple months later, my freezer broke. First, they set me up with someone who didn't work on my freezer brand. Then it took 9 days to get the proper person out. Five weeks later, it's broken again and they're charging me another $75 service fee. (If the issue arises again after 30 days, you basically start over). When I asked to have this waived (clearly the issue is that it wasn't properly fixed the first time) the customer service rep just kept robotically reading from a script over and over. A terrible experience.

Horrible call center. Horrible customer service. Horrible experience. A minimum of 45 minutes per call interaction. Zero follow up. Still have unresolved issue from July 5. Stay away from AHS if you can.

I called American Home Shield for a heating system check before winter and had very easy interaction with their rep. I was to expect their contractor within 24 hours, and they met that. The contractors were very professional and customer-friendly. It was a very good experience and I would highly recommend American Home Shield.

A&B Plumbing came out to service my plumbing issue for a water heater that went bad, and the tech was phenomenal. He was very knowledgeable, he knew what he was doing and he was very punctual. They had to replace the whole water heater and they did it in one visit. I did the claim over the phone and the American Home Shield rep was very nice and helpful. Definitely great service.

My AC didn't run so I called American Home Shield at their office and the representatives were very helpful. Triple Crown Heating & Air came out, looked at the AC, cleaned it, and it ran about two hours. Then they came back and did something else to it, and it ran about two hours, and they finally had it replaced. I was without air conditioner for almost a month. We had to get it approved to make sure that the company couldn't repair it. But I had an air conditioner on the second floor so I put fans and that kinda helped bring some of the air conditioning down there. The Triple Crown people were very easy to work with. They explained things and were very nice people.

Sigmond Plumbing did okay when they came for the clean-out operation in the bathroom, toilet fixing. The toilet is operating normally in two weeks now.

I had one claim with American Home Shield that was denied. I had already paid it and then they came out, and they turned it down. I needed some ductwork and they weren’t willing to pay for it. But the claim regarding an appliance issue, it went very well. The contractor was very friendly and nice. He went straight to work, did what he needed to do, and thanked me after he was done and left. The online process of filing this claim was simple and easy too.

The plumber had mentioned that the toilet that was placed there before was a slow-flow toilet. So that’s where the problems continue to happen. He just unplugged it, told me that and then left. He temporarily fixed it but not permanently. So it plugged up again. That’s why I submitted another ticket. It looks like the same vendor was supposed to come out. The toilet is flowing again but if anyone goes number two, we have a problem. I’m looking forward to the point where the issue doesn’t happen again.

I've been with American Home Shield for several years now and I like their quick response. About six months ago, my air conditioner went out and American Home Shield had someone come out and fix it. There was a coil that had been broken and then it had leaked 11 pounds of Freon. AHS would only cover $10 and the freon would be $100 and something per pound, so that was around $1,000 out of pocket which I wasn't expecting. My insurance company was gonna try to help me cover the amount of the freon, but I couldn't get the paperwork from AHS. Nobody would give me the receipt, so I had to pay for it. They should cover more of the Freon. It is expensive and not a lot of people have $1,000 that they can just take out if something’s wrong with it. But this time, everything was great. The air conditioner was broken and it was really hot. Thermal Tech came out right away and got it fixed immediately. I was very impressed.

I submitted a claim online to AHS. The online process was good. Overall, it was relatively simple. Rush’s Repair was out in a matter of hours. They were really good ‘cause we hadn't really screened it correctly and it was a potential electrical fire hazard. So, they were able to get it up screened so they could get out there within a couple of hours. And it was like at night, so that was really smooth. There haven’t been any issues since.

My real estate agent picked American Home Shield, but I was gonna pick them anyway because my sister bought a house about two years ago and they’ve been very happy with them. If they needed something fixed or something repaired, it was not a big deal. The deductible isn’t ridiculous, and it’s affordable. I recently needed my locks changed and the tech from Lang's Lock was here on time. The first time he did the locks, they weren’t working right, so he made me get all-new keys. To make sure that I knew that the ones that were destroyed did work but not well, he destroyed them in front of me so that I knew nobody else had keys. That was pretty cool. I called and asked how much the service was because I didn’t know about the lock change, and it was much cheaper to pay than to go to the store and buy a bunch of locks and keys.

American Home Shield was recommend by my Realtor and I've had it since July 30th. I recently filed a claim and The Flying Locksmiths came out. They were on time and their service was good.

Approximately 24 hours from when I called American Home Shield, Grade A Plumbing contacted me and they came out for service in less than a day. They were fantastic and had 100% communication. They found the problem immediately and I was most impressed with their work ethics. The leak ruined a lot of stuff and I gotta have the bathroom redone, but the plumbing has already been repaired.

I like submitting my claims with American Home Shield on the phone. The customer service has been very good. But AHS needs to be more upfront in the overall information and put their exceptions to what activity is taking place on one of the first pages instead of at the back of the contract. When I had the water heater replaced because it was leaking, the cost was almost as much as what I was paying AHS in a year. They were paying for the water heater with all the add-ons, but I didn't read that in the contract.

Our electric bill doubled and then doubled again. We didn’t know at the time there was a problem with the AC, but we checked everything else. APS, our electric company, was coaching us through some things to check. After we checked the water heater and turned it off, we didn’t see a significant change. I was sitting at my kitchen table and happened to notice warm air was coming out of my vent. So, we went up and turned the unit completely off and there was still air blowing out. We knew then that the fan was staying on. We thought that was the major problem, which was when Efficient Air came out. The circuit board had fried and the fan switch was stuck on. Then, the heater strips were malfunctioning and causing our electric bills to go through the roof. So, the technician came out and disabled those heater strips and immediately, our electric bill dropped back down to where it was supposed to be.

We called American Home Shield for a claim and they were very quick and efficient to call me back and to get the work done. They were very professional. Their contractor was very knowledgeable about what he was doing and he did a really good job. They fixed my dryer door, the fan and the freezer, and everything has worked like a charm.

My icemaker was overfreezing and leaking. I spoke with AHS' reps and they helped me out. However, I had to re-call twice because the icemaker still does the same thing. The contractors were professional and nice, but they kept saying they fixed it because it was giving ice. And then, the last time that they came out, they said I need a new icemaker. Also, the wrap around the refrigerator that seals it keeps messing up, which is not normal. I’ve already replaced it about four times. The service guy told me that my refrigerator model isn't being made anymore, so they just give me the closest part to it. But AHS did what they can do and it’s fixed. Now, if it breaks down again, they have to give me a new one. Apart from that, everything is fine and I would recommend them.

I had a plumbing issue and submitted a claim online to AHS. I found their process pretty convenient and their reps have been helpful and courteous. They sent C Mayes Plumbing & Heating afterward. The claim went well even though the problem couldn’t be solved. The technician who came was professional.

My ice maker wasn't working for about a month. I went online and submitted a claim with AHS. Then they sent out a service guy from 2 Bald Guys LLC and I had an awesome experience with him. But he had to do a follow-up and had to order a part. He came back in three days and was able to diagnose it that day. Then he had to order a new ice maker.

When our two air conditioners weren't working, the first contractor that American Home Shield sent out was terrible but the other one was good. Since then, everything has been working good.

Allcity Appliance and HVAC did a great job and they were extremely professional. They took care of business, got to the root of the issue, and we had no issues. As always, AHS contracts out people that come in and do a very good job, and we appreciate it. So, I’m a big fan of AHS and I try to promote them as much as I possibly can to those that don’t understand the value of a home warranty. I’m in the service industry and I know how hard it is when you’re dealing with third parties, how you can’t always be there and hope that they do the right things. But I’ve never had an issue with the 8 to 10 years that I’ve been a member. So, I’ve gotten the right luck of this draw.

The air conditioning unit has stopped working. I called and notified American Home Shield about it and they gave me the name of the company who will be contacting me. I called them and made an appointment. And then, they came out on the date that they said that they would, when someone would be here. We had a great interaction with the contractor and the AC has been wonderful since, which made everything comfortable for me. From beginning to end, everything went smoothly.

American Home Shield's website is pretty straightforward on clicking what service you need and what the problem may be. I’m not sure how that translates to the contractor though because I had problems when the contractor called me and asked me what was going on. I had two different claims with my AC unit and both contractors called me on the same day, so I thought they were calling me for the same issue. I explained to the contractor the same issue, but when they got there, I realized that what we talked about that morning was not the case. So, it’s easy to input the problem into the website but I don't think that translated to the contractor very well. The claim for which I had the company look at the unit itself, they were able to get the job done. The technician was really fast and and very polite. He was able to pinpoint what was going on and resolved it really quickly. He was there for about 10 minutes.

Previously I submitted a claim to American Home Shield for my air conditioning. I replaced the unit myself and AHS and the vendor did not follow up with me getting reimbursed for that. I was never reimbursed by American Home Shield, or the vendor, Cecil and Sons. More recently, there was a time when I had a high water bill and I was trying to see if there were leaks. I submitted a plumbing claim online to American Home Shield and went through an easy process. The contractor they sent was professional and prompt. He performed a dye test on my toilet and checked the meter. There were no visible leaks, so there wasn’t much for him to do.

We called in a claim to American Home Shield one evening to see what would happen. They have an automated system and hooked me up that night. We had an appointment with a contractor they recommend the next morning. Regan and Mullet Electrical came and their tech got everything done in a short time. This claim worked out well.

I’ve only had to use American Home Shield once and I was pleased. It was for a garbage disposal. I called this in and the process was okay. Air Pro Master came out and gave me a new garbage disposal. It was an easy fix.

The motor of my AC went out and it wasn’t throwing any cold air out. The contractor from A-US Air Conditioning of Texas was sent and he was on time and quick. The repair was easy and completed in that visit, so it was great.

AHS has been excellent but sometimes I’m not pleased with certain things. I know they try to repair things, but if something is so old and they’re gonna repair it, why? They should replace it. They want to keep repairing things. I don’t like that. Also, to submit my claims, I call them. They need more people that speak English. They're difficult for me to understand and then it's difficult for them to understand me. I can’t stand that. I hang up because I'm tired of repeating things three times. I have no disrespect and prejudice to anything towards a different nationality. But when you are doing communication, you need a little bit more time to learn the speech. Other than that, when I call, AHS takes care of stuff.

We ended up having to pay out-of-pocket for some of the repair with our AC claim, but the contractor was timely, efficient, and he fixed the problem. But I wasn’t satisfied with the contracted repair company for the washer. According to the people I spoke to, I didn’t have a choice, and that the $100 fee had already been paid to this particular company, so they had to follow through with the rest of the repair. But I still haven’t had my washer repaired yet, and it's been three weeks. And every time I phone American Home Shield, I get put to a call center in the Philippines. We're able to communicate, but I get the same scripted answers to all of my concerns. And I'm really not talking to anybody that can help me. They're just people that are reading off a script and saying what they’ve been told to say. I may renew with American Home Shield, but I'm gonna look at options. I just had a bad experience and the resolution wasn’t very satisfactory.

I’ve been with American Home Shield for about a year and when I submit claims, I call them on the phone. It’s a lot handier to do instead of going online. I’m 100% satisfied and I'm very pleased with them more than I ever have been with Choice Home Warranty, which was why I switched and went with them. They've got a lot of good nice people to help me with the appliances, so everything's good. I’m 100% happy about my service with Midwest. Everything in my house is 10 years old and I wouldn’t get new appliances if it weren’t for Midwest and the other contractors that AHS hired for the sink and the toilet. The lady with the guy who helped me on my toilet is thinking about switching over to AHS. Also, I've met a lot of nice people through their company and I'm very happy about that.

My air went out, something electrical, the compressor wouldn't turn on. I called it in to talk to someone at AHS, but that wasn't an easy thing to do. They'd send some information. Once the contractor got it, the very next day they called and said that they should get here the day after that. The contractor was very professional, nice and cordial. It only took him 10 minutes to fix it. The first service has been good so far. We'll see.

My experience with Integrity Air Conditioning Services was excellent. We have zoned cooling and heating, and one zone was not working. There was no way we knew how to do that, and it turned out that one of the thermostats was bad. We’ve got four thermostats in the house, and one of them was bad. And in addition, the pipes needed deep cleaning out. The tech did a thorough job of preventative maintenance on it.

I filed my claim online and the contractor came out initially to fix the wall and then screwed some stuff in the electrical panel. But a couple of days later, it almost caught fire. So I made another phone call, and then the contractor called me back and said that they had to get approval back from American Home Shield. That delayed it a day, and it would have been nice if we had it the next day. Other than that, the contractor came out again and replaced the electrical panel so everything seems to be going okay to this point.

I had a plumbing claim with American Home Shield and it went great. My whirlpool tub was not working and so they had to replace the motor in it. The technician had to order a part and then he came back the same week 'cause the part came in the very next day. So, the whirlpool tub has been working since and everything was wonderful.

The contractor provided a good service for my appliance that was making some noise. I needed a new belt on the dryer, and the technician ordered it and he came back and put it in. It is operating well now. I would recommend American Home Shield. Their website was user-friendly as well.

Central Valley Plumbing came out recently and they fixed a faucet in the master bath, and then a faucet in the shower. But we're still having the same issue and it's actually worse. We put in another claim to have them come out, but we haven't heard from them at all. The tech was okay, but with some of the parts that he put in, it didn't resolve the issue. American Home Shield could have better communication on the customer service end, because you never get to talk to somebody that is based here in the US. It's overseas and they don't know what's going on. They could also have a better response rate from the contractors.

Before I had AHS, I had another warranty-type company for a couple years, and they were horrible. We had a couple of repairs with American Home Shield with different contractors on different areas that needed it, and they were both excellent. The washing machine was leaking water at the bottom and the hinge on the lid was broken. If you open it, it could fall on your head and it was heavy. I did the claim online through American Home Shield’s website and it was quick, easy and intuitive. I have the plan with AHS where you can choose 10 systems, depending on your home and what you have. If someone was gonna sign up for AHS and they just got a new washer and dryer, then they wouldn’t want it to be part of their package. They might choose something else like garage doors. So, it’s really nice to have the flexibility to be able to do that and I would advice anyone that’s looking for a home warranty to not hesitate with AHS.

Our disposal seemed to be malfunctioning, so I submitted a claim online through my account with AHS. Their website was very easy to use then they sent out Complete Comfort Heating & AC LLC. We paid the 125 for them to come out then the guy fixed it without needing to replace it. I was very satisfied with my experience.

When I initially called my plumbing claim to AHS, I couldn't understand the person I was talking to that much. Still, everything went well. That time, I had a leaky pipe around my toilet. K&S Plumbing Services came out to do service. Their techs were professional and did what I asked.

We were having a leak in the shower so I went online to submit a claim to American Home Shield. And then I spoke with the contractor, Robert Phillips Plumbing, on the phone. My interaction with their rep was great. I scheduled it on a weekend, in the evening, and they called the immediate Monday and came out that day. They were so good. Since we've had AHS, we've had three different technicians come out for three different events and all of them were perfect. They couldn't have been more professional, very kind and very informative. A lot of times when you deal with young people and you're an older person, they talk down to you, and these don't. They were so respectful, answered all of my questions and made sure that I felt completely comfortable with everything. AHS's service is great. I will never let it drop and I will continue it as long as I can.

I've had coverage with American Home Shield for three years now and so far, our experiences with them have always not been positive. There were lots of loopholes. They’d say, “Oh, we can fix this, but this is not broken. We can’t fix it. It has to be broken.” So, they’d come out and I’d pay $75 for someone to just say they could’t fix the problem even though it was not functioning properly. So, I won’t have AHS much longer. The technician for my AC claim was an exception though. When my AC was leaking, he came out Friday to inspect and he came back Monday to repair everything. He was really good, but most of my other experiences have not been positive.

There was a minor leak in one of the connections underneath the faucet. The first time the plumber from Grade A Plumbing came out, he just replaced the line, then 30 minutes later, the leak was still there, so I had to call him back. In the website, there's an option to say that the issue wasn't fixed. So the technician finally came around and he fixed it. He replaced where two lines connect. Everything is fine now. I was satisfied with American Home Shield. I will recommend it. I actually recommended it already. I'm a new homeowner. I always rented, so I was always in the habit of just calling the landlord. Now, I'm my own landlord, so having AHS is kind of a peace of mind.

American Home Shield offered a tune-up for the upcoming heating season, and so I scheduled that and Starlight HVAC was assigned to it. They were good. There was some Freon that needed to be reloaded. AHS covered $5 a pound, and so I paid 15 bucks, which was the balance. I also have one outstanding item with AHS. It’s a different item. And they haven’t followed up with me yet. So, I need to call them, but I just haven’t had the chance.

I first signed up with American Home Shield when I was living in another part of Georgia, and then when I purchased another house, I just kept it going. I like the way that it works. Summer Breeze recently came out and the tech was excellent and very professional. I had to call in that claim though because for some reason, the website was giving me a problem. Nonetheless, since I’ve moved, I’ve been targeted by other companies but I told them I’m staying with American Home Shield.

When we filed a claim for my dishwasher, we called American Home Shield to ask questions. We’ve never used it before and they were very helpful and walked us through exactly what was gonna happen. The contractor who came was very good and I didn’t have to wait all day. He was prompt and arrived at the beginning of the window I was given. There were some glass fragments in the pump that wasn’t turning. He cleaned it out and then I put fans on it instead of closing it up since it had to dry out because of the sensor. Then the next morning I put it back together and it ran. I was happy. It was a great experience.

I was very unhappy with AHS. They sent out A-US Air Conditioning for my AC and the first person came on a Wednesday. He put two pounds of Freon in my AC and checked everything. He thought I had a big leak, but never found it. My air conditioner worked for a short while, but I don't think he got the Freon tightened down really well and all of it leaked out again. On Friday at about 5:00, I came back with my dog from the vet and I thought it was hot, but I couldn't call the contractors that came out first. When I called AHS, they said it was not an emergency and I would have to wait until Monday. I'm almost 80 years old and I have a dog that was very sick. We had to sit here in a house that was 90 degrees all weekend long. A-US Air Conditioning came back and the second person they sent out was great. He called back, checked all my lines and did everything.

I called American Home Shield and talked to a representative to file a claim on my AC unit. The condenser went out. The rep was professional and courteous. The contractor who works for Brown Air Conditioning & Heating came out. He was a young guy but he knew what he was doing and what he was talking about. He gave me some pointers. As soon as I took him to the unit, he already knew the problem as soon as we got to it. He was really professional.

I saw an American Home Shield commercial and I looked at a few other home warranty providers. AHS responded quickly and I went with them. I've had them for 3 months already and it's easy to use them. My first claim was for my refrigerator as its freezer side wasn't freezing. I called AHS and the claim submission was an automated process. I talked to the contractor when he called me and he said, "Okay. I got an idea." He came out to do service, had the part with him, and fixed the problem. He was nice and friendly, and also explained to me what was going on. The refrigerator has been good since the repair and, overall, it has been a good experience for a first claim.

With my most recent claim regarding my electric issue, the tech came all the way from Tampa. He was a nice guy. He just pushed three buttons there for three seconds and my garage was down. I had to pay the copay but I was thankful that my garage door went down. On another claim, I've been with a horrible shower. It's leaking. They ordered the part for me on Amazon, but it came broken. So, when the guy installed the shower unit of the two showerheads, he said, "We gotta order a new one, but we have to go through its warranty." It's from China and there's no warranty on it. The next week, they said they were able to get a new shower, but it's the same brand. It's awful. I'll let this one go and just pay for my own shower that's better.

The double door of my Samsung refrigerator was not working properly and it was sometimes not closing completely. I did American Home Shield's process online and they sent out a tech from Axis Appliance Repair, Inc. He was a very nice individual and everything went very well. Initially, their rep said they could send someone, but because I’m working, they gave me a four-hour time frame. So, I asked if it would be possible if I take pictures because there was really not much to physically do and he would do the same thing when he came out. So, I took pictures and I sent them all that. Then she emailed me over the weekend, so it seemed like they were on top of it. It could have been quicker but they had to order the part and that took over the week. Other than that, the work was really professional and very fast. Finally, the refrigerator's door is closing correctly.

There was a problem with the system of our thermostat. It wasn’t putting out cool air. The technician from J&A South Park came out and looked at the system, and he was able to pinpoint the problem. Fortunately, it ended up being a small component within the system as opposed to have the whole compressor replaced. He had the knowledge to get the problem fixed without just scrubbing the whole thing and making it cost a lot more than it should. So, we were happy with it.

When my refrigerator was freezing everything, I called American Home Shield. When I spoke to the representative, they were super nice and very attentive. The contractor from GE took a few minutes to fix it. All he had to do was hook his computer up to the top of my refrigerator and do something on his laptop. I also have had a lot of problems with the refrigerator a few years back and United worked on it. I wasn't crazy over them because it took them a long time to order parts. Other than that, I’ve had AHS for years on every property and have always had good results.

American Home Shield sent JJ’s Fire and Ice for our air conditioner and they were here right away. The technicians were very quick and knowledgeable, and it was found that there was a clogged line that was dripping out of the upper pipes. After they repaired, everything's been good. Moreover, when I submitted the claim for service online, the process was good and very easy. Overall, we would recommend American Home Shield.

The electricity had gone out and my husband called American Home Shield. The tech came out and he had to replace one of the outlets in the bathroom. But we still have a problem. We have a well system, and that was part of the problem as well because when the pump went out, it caused the electricity to go out as well. American Home Shield was trying to tell us that the well pump is not covered. This was because of the nomenclature that my husband used. He said water pump and they did not want to cover that because they said they don't cover water pumps, as if we were talking about a car and not a well. So, I had to get it done by somebody else. That was another $1,000, so I didn't appreciate that.

I've been with American Home Shield for too long and I'm currently My air conditioner's line was frozen. I submitted a claim for it to American Home Shield but when I called, their call center is not in the United States and I don't like that. I pay in America and like to speak to someone in America when I have questions or when I just wanna talk to a person. Sometimes I'm out of pocket and I'm not able to get on the computer to start the process of opening up the service ticket. I called and had to talk to someone in Pakistan or India or wherever, the Philippines. It rubs me the wrong way. My experiences with American Home Shield over the years have been wonderful until I have to call in and I couldn't get someone in America.

We had two roller pieces on the dryer that had broken and cracked. When you would run the dryer, you would have bad vibration within the dryer as it spun. So, it was almost like a thumping noise in the dryer. I went online and it was easy coming over through AHS' website and to get the claim submitted. Dan Allen Repair was the contractor and they were very communicative and called every time they would come out. So the contractor was like, "I'll be there between this window," and he was always a little bit early. He did a very good job. That was my first claim with American Home Shield in the almost a year and a half that I've been with the and it was very easy to get it through. I would use them again.

In the 2 years that I have been a member with AHS, I have never known them to require 24 to 48 hours to assign a vendor for repairs. A vendor was always assigned immediately. This is most inconvenient because there is a delay in assigning a vendor and another 24-48 hours delay for the vendor to come out to do the repairs. There is also the problem of not understanding the person you speak with on their end and one cannot communicate easily with them. I am very unhappy and disappointed with AHS.

AHS caused havoc on my bank account. My contract with AHS started June 25. They have been charging my bank card 39.95 four times, and back in August, after I made the 159.96, they were supposed to only charge for three months in advanced. Then in September, and even October, they kept charging me then refunding it. I just had to block them to stop payment or future payment.

I have 10 properties with AHS warranties. Every contractor they send out does not seem to want to do any of the work. Frequently I am told that certain strange things are not covered in my warranty. I have been spending on hours the phone each week trying coordinating between them and their contractors. They clearly don't pay the contractors enough they employ because the level of customer service received from their contractors is a 1 out of 10. I rarely write reviews about anything however I am going to cancel all of my policies with them.

In my claim regarding my AC where Hospitality Heating and Air Conditioning came out, everything seems to be fine with the online process of claim submission which took 10 minutes. Plus, the technician who came out was extremely knowledgeable and very nice. I turned the heater on today and everything seems to be going on perfectly fine, so far. I recommend American Home Shield.

We've been with American Home Shield since 2002 and so far, they’ve been great. Our interactions with them have always been positive. Everybody we’ve worked with has been really good. One time, they offered a tune up for the heating. Their contractor came and he did his thing. We had an awesome interaction. He explained everything and we conversed a lot.

I had a clogged sink in the kitchen for which I called AHS. I had good interaction with their rep and so with the contractor that came out. He used some sort of equipment for the clogged sink and he cleaned it out.

We called Home Shield the same day we noticed that the toilet started backing up in the tub. Their contractor was very prompt and professional. The guy had to go on to the plumbing on the roof, and then snake the pipes. They also explained everything very well.

We submitted a claim online to AHS for the freezer. One of the first guys came out, and they said the fan of the freezer wasn’t working but he couldn’t fix it. Then, he came back out, they fixed that. And then, the temperature in the freezer started where ice cream was getting soft, so they sent another guy back out. He was a Sears guy, and they couldn’t find the serial number on the door. They said they couldn't work on it if they didn’t have the serial number. So, to me, all they gotta do is call Samsung and say, “Hey, this is what it is, what’s the part number?” But they wouldn’t do that.

American Home Shield is affordable. It's also easy to submit claims with them online. When I had a leaking toilet valve that I couldn’t figure out where it was coming from, AHS sent Third Generation Plumbing and Mechanical and helped diagnose the problem. They were very friendly and explained the process.

I've been completely thrilled with my experience so far with AHS. Our air conditioner started making a grinding sound at the air handler. So, we shut it down and submitted a claim to Home Shield. AHS sent out Service Mechanical and the repairman arrived on time. He was really nice. He went inside the air handler and found that it was just caked in dust. So, he removed the fan motor and took it outside. He blew it out, cleaned it up and reinstalled it. Now, everything works great.

I’ve been with American Home Shield for six months and I usually do the claims online. I had somebody come out earlier this spring, and they replaced the pump on my unit, which is geothermal. The contractor was slow and late. Then, I was still having problems, so I opened another ticket, where my condensing unit was freezing over, and the technician came out and put more refrigerant in. About a month later, I had the issue again. I called them back out and they determined that I had a leak in my coil, so they scheduled a call to replace my coil, and everything worked fine until I went to turn the heat on. I remembered that the first guy who came out disabled my heat to try to get stuff working so that I had some level of cooling in the early summer, and he never reset it. So, he’s coming back out today to fix that problem.

Our AC was blowing warm in one bedroom. I filed a claim on the phone and the rep I spoke with was excellent. The technician that came out was excellent too and everything was taken care of the same day.

I typically stay away from warranties because I know the AC unit. I know what I do to it, I know when I bought it, and I know when I maintain it. But because I bought the house and I didn’t know anything about the units in it, I decided to buy a warranty to have the repairs done by it. So, as an extra protection, I've been with AHS since I bought the house in 2017. Filing a claim with them has been very simple and very easy. I just sign on to my account online and I select the unit or the item that is not performing, then I write a brief description and I can submit. Shortly thereafter, I get an email or a text and/or a phone call from one of the vendors that they have asking me if I got this date and time open for them to come on site. We either agree and make the appointment or we change the appointment and make another one. It’s been very easy.

On October 19, I made a call to American Home Shield as I usually do, asked someone to come and fix my dryer and the washer, and then, I paid the amount I was supposed to pay. Two gentlemen from the company that was assigned came out around two to three weeks. They took the dryer, and they got the washer, and they told me they fixed it. The guy put the clothes in the washer, it ran, and they told me, “It’s good.” They put in the dryer. It was running. He told me he could feel the heat, so everything was fine.

I called American Home Shield and explained to the rep what the problem was. The calcium was coming down from the plumbing pipe in the furnace. It was a leaking calcium and she went ahead and called the company to come and take a look at it and make sure that it was on the warranty so that they could go ahead and finish the job. The tech checked and then he had to go and check again with the company to make sure that it was okay, that it was gonna be covered, before he put in the claim. They did a good job. I was satisfied with my experience.

My claim was for a salt water generator and it went pretty well with them ABNation, Inc. I'm really happy with the technician. I liked to know what he was repairing, what was causing it, and how to prevent it from happening again. And he explained how it worked and gave a lot of good information about it. He had to come out one extra time though. He knew the cell was bad. He could see it was leaking. Black stuff was coming out of it and that was the first time it was not working. The gauge also said "hot" and there were a couple of things that said it wasn't working. But he had to have a diagnostic done with the salt at the right level in the pool.

The contractor who recently came was super professional, on time and very knowledgeable. This is our second year now with American Home Shield. It was part of our home closure warranty offer, and we continued it.

Our AC is not working. I submitted a claim to AHS and the reps were okay. The only thing I did not like this time is that it was over the weekend. We had to wait till Monday. They said if I wanted to do something like a pay out of pocket thing, I could have paid that service fee. But other than that, that was the only thing. The contractor sent was good. He explained what he did and he fixed it. And it was Freon that was needed. The AC has been excellent since the repair. I've been with AHS for more than two years and I'm gonna renew again this year. It has been beneficial in the past. It's just that I have to use their companies, but they probably contract with certain companies. I guess it's just part of the plan.

We've had American Home Shield for this property for a year, but we also utilized them when we lived in California for three years. I've already recommended them to friends. Everybody has household issues come up where either the dryer goes out or their AC unit gets clogged up, and a home warranty plan winds up saving so much in the long run and takes some stress off. In one year, we had our water heater go out, we had our garbage disposal go out and then another thing with the leak. While we didn’t use it for the first two years, that third year more than paid for all three years that we had the service.

I had an issue with my toilets. I went online, opened a request through American Home Shield, and their website was very user-friendly and simple to use. From the time I submitted the claim, the techs from Circa Mechanical LLC came out within two days. The contractor also gave me a timeframe on when they would arrive. At the time, I had four toilets that were making noises and apparently, the flaps in the toilets were all going bad. He replaced them all and everything has been operating well since he came out, except for one toilet that still does a little bit of leaking. But I don't think that that's his fault. The chain on it would get stuck sometimes on the little flapper, so we just have to do something to pull that chain out sometimes.

We had Drain Go come out over the summer in June and they replaced our sewer line. They had to take out the dirt and lay the new sewer line, and then they told us that we needed to wait 3 to 4 weeks before we lay the sod down because it could settle, and it did settle a foot down. Drain Go was nonresponsive after that and we constantly called them to come back out and take a look. They said that they came back out and also said that that was normal. Obviously, that wasn’t normal, but we went ahead and put sod down, ended up having to pull sod up, and add more dirt. So, we were not happy with that process. Then, in a recent claim, they were sent out again and they replaced a missing drain area. While they did not do so much with the outside plumbing, they’ve done great with the inside plumbing. We contracted them separately to do the sewage work through American Home Shield and they were fine.

Our AC was not cooling. We went through American Home Shield's website to request a service and they sent out a tech from A-US Air Conditioning of Texas. He arrived in the window that we were allotted, looked at the unit, fixed it, and it took about 10 minutes. It turned out that a capacitor went out and the AC worked while he was here. It cooled off. It took a long time, but it hadn't worked for three days by the time he got there. He did what he was supposed to. All in all, we have AHS since June and so far, things are working out.

I have friends who have American Home Shield, and they have nothing but good things to say about them. When called AHS for an issue, the process was easy and smooth because they knew what questions to ask me to find out what they needed to know to be able to put the claim in. Then GE Appliances came out. The contractor knew what he was doing. He sounded he had seen this issue before and he was able to fix it in a matter of minutes.