American Home Shield Reviews

My daughter's air conditioner stopped cooling and we had unusually hot weather. It wasn't blowing cold air. My home warranty had just started, so I placed a claim online and the contractor came out. They were very professional. But the claim was denied and American Home Shield was saying it was a pre-existing condition. I got a second opinion and found it was the same issue, and AHS denied the claim again. So, I've canceled the service and I’m considering a lawsuit because it's a $5,000 part. I bought my house in 2020 and it was 14 years old, so I've had coverage consistently. But I went from my previous company to American Home Shield because of online reviews and the guy was super friendly when I called to do the original quote. I thought this would be different than my experience in the past. But it was far worse. People should save their money.

The kitchen sink was not draining properly and I submitted a claim on July 1. Someone came out to rod it while I wasn’t home, but the sink still didn’t drain correctly. I called again two weeks ago and was told it was within 30 days, so someone would be sent back out. I should wait for a call but I haven’t received any. Submitting this claim has been very difficult. It took four to five weeks for anyone to come out. It was first assigned to a different contractor that never showed up. After repeated calls, a second contractor came, inspected the issue, and sent in the information, but authorization took another three weeks. I am very dissatisfied with American Home Shield.

That same contractor had to come out once before for our washing machine. Initially, someone else was supposed to come out, and that guy blew me off twice. He didn't show up. When I called American Home Shield, I said I wanted someone different, they sent Sanders. The tech was very professional, very understanding of the age of the appliances. The second time for the refrigerator, he was booked up, and I had to wait for a week until he made it out there. But he was upfront, and asked, "I can't get there until next Wednesday. Will that be okay?" I said that was fine because the fridge worked, and it was just the ice machine and water line that didn't. I was very happy with Sanders. We took a payout on the refrigerator. It was 17 years old, and the tech said we had to replace the whole door.

Having AHS gives me peace of mind. But what I don't like is that I gotta pay once they come out also. Not only am I paying 100 a month, but then they charge a fee when they come out, which is really ridiculous. At the end of the day, I'm not really making out with this. We pay a lot of money for this. But I’m satisfied with AHS.

American Home Shield sent out US Comfort here and they fixed my air conditioner. It had stopped cooling and wasn't running correctly. I put this claim online and their response time was good. It turned out that something had leaked and once they repaired everything, I haven't had any issues. I first got the warranty when I purchased my home and I was required through escrow to get a one-year warranty on the home. Then, I've been harassed a little bit by some of their employees lately trying to get me to renew my coverage.

My contract is up in June and I will not be renewing my contract with American Home Shield. I had my refrigerator broken and the ice maker will never work. American Home Shield approved the people to come out six times, and it took almost a year. I live in Mandeville, Louisiana and they have people who work here, but the company they were sending out is based out of Florida. Every time one of their people would come, it would be a different person, so they also have to get up to speed on the findings. Each time they leave, something else is wrong. I personally think they broke something each time they came out. On the seventh time, the company said, "It needs to be replaced." I did not understand that each time they came out was reducing what my replacement amount would be.

My AC wasn't cooling the house. I was running at 85 degrees Fahrenheit and the first company American Home Shield assigned to me was horrible. The guy didn't show up or even answer any questions. I had to call him multiple times and nothing was happening, so I had to cancel the service and get a new one. It took me a week to figure things out and every single time I called, everybody acted like dumbass. They didn't know what they were doing. When I kept asking the reps to give me to somebody, they said, "No. We couldn't do it." I was on the phone for hours and hours for five days to get somebody to come fix the unit.

The original problem was a blocked pipe and the contractor, High Priority Plumbing, came out and fixed that. But after the plumbing work, I couldn’t use my washing machine. It said the water wasn’t on, even though my clothes were wet and the rest of the water in the house was working. I called to find out if there was something specific they could do. I thought I would have to pay another fee, and I was dreading that, so I didn’t go back to American Home Shield about it. I’ve also been in and out of town for the past three weeks, so I didn’t have time to deal with it. I was taken aback that only part of the repair was covered. I had to pay a lot out of pocket for the complete repair because the insurance only pays so much. The techs said one part wouldn’t be covered and would be a separate issue. I could have used that money for something else.

My recent claim experience was fast because I got my contact person immediately. Overall, I'm quite pleased with American Home Shield.

I had a capacitor issue and the contractor took care of it quickly. American Home Shield has been handling the claims good. Many years ago, it was rough, but I stuck with them. They couldn't get the right service people out and we had some issues with service. They were recommending one thing, and AHS was not willing to move forward. But I have not had any problems with them, and they have done very well on both of my houses. I like the convenience of being able to call and place a service call, plus the response back is quick. AHS has great value and it saved me money in the long run. If people have a house, it is worth the money that they put into it.

I'm not totally thrilled but happy with American Home Shield. I renewed for the next year. I just need to read my fine print a bit better. I almost didn't renew. But I asked for a bit more of a discount. AHS's rep gave it to me, so I went ahead and renewed it. We had a garage door issue last year when we first got AHS. I didn't know they work on a garage door, so we paid somebody to come out. That was my fault. When I started reading the things that they do, it could have saved me money had I known they would’ve worked on my garage door. I figured it would come in handy next year. It's a good deal for the price.

The Beaufort Bath tech acted like there was nothing wrong with what I requested. But my drain was backing up and my dishwasher smelled horrible. He stuck his hand into the drain disposal, cut it, and then was bleeding all over my kitchen. I offered him a towel to stop the bleeding because it was pretty bad and he said, “No. I'm okay.” So I didn't push it. But it was gross. It was all over my kitchen countertops and then my sink and on my floor. He told me, “There is a piece of glass in there. Who broke a glass?” I said, “I don't know. I just bought the place. And what does it matter who broke a glass? It's a freaking kitchen. People break glasses in the kitchen.” He said he dislodged it.

On my last encounter with American Home Shield, they did a good job. I did the claim online and it went well. They wanted to deny it at first, but then I told them they'd already been out to work on it before. They said, “Okay. We'll send the same guy to come out and work on it.” He came out and fixed it. However, I had an issue with American Home Shield as far as I've got some unit heaters in my garage that hang from the ceiling. When I originally went with Home Shield, I asked them if everything was covered. They said, “Absolutely. Everything in your garage. Everything is covered.” When the unit heater died, they said that because it wasn't hanging on the wall, they wouldn't touch it.

The experience I've had with American Home Shield has been okay. Every year I have an event that pays my monthly and I usually break even with them. The best part of their business is their online service. It's usually not the people they send out that I have a problem with. It’s actually American Home Shield. I have a built-in ice maker at my bar. It's not in our freezer. It's just a stand-alone ice maker under the cabinet. It broke a few years ago. American Home Shield sent out a company and they fixed it. But about two years went by, it broke again. I called them and they said, “We don't work on this.” But I said, “Well, you do ‘cause you already have.” Then they told me it was not covered under my policy. But it was covered before. So I went through this whole thing with them and ended up I had to fix it on my own. That was very frustrating for me.

The first gentleman diagnosed the microwave and said the magnetron was bad. He ordered the part and left. A couple of days later, another gentleman came back and put it in, but it still didn't working properly. He said it needed an electrician because it wasn't getting power to it, so he ordered the electrician. As the electrician got there, I realized it was a GCFI. That was what ran the unit. I didn't realize that I pushed the GCFI switch in the other room, but there was a GCFI switch on the counter that needed to be pushed. So, I turned the GCFI on and it had power to it, but it did not run properly. He left.

I've been telling others for years to get American Home Shield. It's good and it works. Contractors show up right away when you make an appointment. They fix it right away or order the parts, and within a few days, it's done. It's very good peace of mind having AHS because we don't have to worry about anything. If something broke, we just call and that's it. We have already been fixed on the refrigerator, washer, water heater, and twice on dryer. It's amazing. We even got a plumbing coverage for our house. It's well worth it. However, I don't know why American Shield doesn't have coverage for televisions and other items besides appliances. My big screen TV broke and it's not covered. Big screen tvs are expensive but fixable. AHS can send techs to fix them and I don't have to dismount mine, throw it to the trash, and get a new one.

The whole claim of American Home Shield is that if they can't fix it, they will replace it. But then I had to pay for it. I already pay $70 a month, and then I pay $125 for any work order visit. So, that's consistent. But they're hiding under these modifications and sections, like, "Oh, that's a modification. Freon is a modification," even though you have to get a new unit because it couldn't be fixed, it needed to be replaced. Freon is a modification, even though the machines don't come with Freon. So, how is that fixing and replacing for me?

My dryer and the refrigerator ice maker and lights weren't working. I first submitted the claim online but then I had to call because I wanted to add the refrigerator on too so they could look at both of them at the same time. The tech who came was very knowledgeable and nice. I loved him.

American Home Shield is a good insurance company. They provide good services and their website is easy to access. They constantly offer deals like, "Hey, you want to install this or do you want your pipes cleaned that are connected to your laundry equipment?" I don't necessarily take them up on those deals, but I like that they're proactive in helping homeowners with the maintenance of their home. When our heating system died out during the summer, they jumped on it. They said, "We'll get you this contractor right away." I don't have beef with the insurance company, but I have beef with the contractor company.

LA Contractors was supposed to assess my AC, but they didn't work on it. They are awful and dishonest, and they are the reason that I am still in this process with American Home Shield. They lied about my property being a commercial property so that my claim would be denied through the home warranty company. They said that I did not actually live at the property and that it was not my primary residence. I have been arguing with American Home Shield about the property being my primary residence and being a residential property, not a commercial property, ever since. Also, the AC has not been repaired as a result of that.

My air conditioner would not turn on. It would not function. I submitted two claims with AHS. The first one was in June. I went through the system and paid the $100 online. Majestic came out and diagnosed the problem. And then I worked with them to complete that claim. They left and things were fine. But after almost a month, my air conditioning didn't turn on.

I had trouble with my air conditioning unit. I called American Home Shield on a Monday and submitted a claim. I told them that my air was out. I didn't have any air and it was almost 100 degrees. However, I didn't get anybody out till Wednesday and I had a problem with that. The contractor told me a gap between 8:00 and 12:00, so I had to pay somebody to come sit here 'cause I told them I had to work that day. I was only off Monday and Tuesday. The contractor didn't come till after 1:30 and whatever it was they fixed, they didn't even wait to see if the unit cooled off, for which it didn't cool off till late at night.

Sears came out to repair my dryer and they were timely. I set up this service online with American Home Shield and in less than 24 hours, the techs came out. I've been a member for at least a year now and I've referred a couple of people to them.

The first contractor that came for the plumbing issue took too long to come back. So I had to request for a new contractor. The bathroom was blocked and I had to wait one week for the second contractor to come. But that was the only issue. The second contractor was good.

American Home Shield will never be someone that I would take my business to. I'm frustrated over the entire experience. I'm their customer. If they will send someone out, I trust and believe that they send someone out who is honest will not try to bully me. That is not what that company did. The contractor was one of my main reasons why I got rid of AHS.

One company came out for the water heater and it was a gentleman who came up. He said there was nothing wrong with the water heater. So, I said, "Excuse me? This water usually comes out boiling. Over the last few weeks, it's been steadily becoming less hot." He went back up and checked them again. He said they're old and it can happen with old units, and left. He said, "You might have to find out if they're gonna replace one or both of the old units, because they're in line." They're in line, so they worked in tandem. AHS might only pay for one of them.

We put in a claim for our refrigerator and had Aurora Appliance come out multiple times, each time thinking they fixed it. Sometimes it would work for a day and then it would break again. It was just a back and forth for two months till finally American Home Shield said that they would replace it. But they offered a replacement appliance that wouldn't have fit quite in our space. So we took the Lowe's gift card and applied it towards a new refrigerator.

The crew that Service One Air sent out seemed a little confused but they fixed the duct issue. I did the claim online for the AC and the turnaround time met my expectations. It was a good experience with American Home Shield.

The contractor said my motor is insured, and the spring is not covered, which is fine. But the motor got broken and they said it's because of the wheels. So, it is not covered. I clearly told them it's not about the wheels. It's because the motor's spring sprocket was broken. All I have to do is pay the deductible for the motor problem. But they said it was not due to the spring sprocket, and I had to pay more money. I can do it by calling any handyman, and they could fix that motor, which is what I exactly I did, because they said they are going to charge me $1,900 to fix the wheels. They said there is no problem with the wheels. They just sprayed some kind of grease near the wheels. And the problem was with the motor so they changed it. I need to have that American Home Shield then? They do the same thing for everything.

The techs from Air Control Experts were professional and very prompt. There was water draining into the garage from the overspill of the unit up in the attic and they said there was something in the line that they straightened out. They fixed it and I haven't had the problem since then. American Home Shield is a good a good company to have. I like the accuracy of their service.

I am thinking about canceling American Home Shield. They had Air Dominance come out and the service guy looked at my air conditioning. He said it was low on freon and put 100 pounds of it in there, but it still didn't work. In fact, it stayed cool for about one day, then it came back in for the next day just a little and now it's back to the same way it was when it started. I'm frustrated with American Home Shield and I don't wanna deal with any of them. I bought another air conditioner and it's getting cool now.

The first time a tech came out for my AHS claim, I wasn't too pleased. He didn't work on anything. He was supposed to look at it and say whether or not he could fix it. But he didn't say anything to us about it. But the second time the techs went here, I was very pleased with the work that they did on my AC.

We had a problem with the refrigerator. American Home Shield sent a technician out and he replaced some relays. I got easy communication with him because it just happened that I speak Russian and he is Russian-speaking, so I didn't have any problem with him. He was very professional and knowledgeable. It was surprising because I know nothing and I still know more than most of the technicians that they sent here. This was surprising to me that they really sent someone who came fast and finished the job. He was very efficient. Now the refrigerator is working just the way it is designed to work.

The Air Max guy who came was very, very nice. He was very kind and prompt. He said the unit needed maintenance, and they'd have to come back with a three-story ladder. That was the last I heard of them. I sat here with my mother who's 93 in two weeks of very, very hot weather without air. They never called. I called three times and still couldn't get anything figured out.

Pronto Plumbing was sent by American Home Shield to fix the pipe leak, and they did. But it started to leak again. They found out that it was cracked outside of the house, so they had to replace the whole pipe. They came out a second time and I didn't have to pay a service fee again. But I had to pay $2,700 to replace the pipe because the break was outside of the home. The repair guys were polite and knowledgeable. But it took some days before they came out. I went days without water and to have to go that long without water was bad.

I had an issue with my dishwasher and when American Home Shield sent out a technician from True Appliance. He was a bit condescending and spoke to me in a way that was off-putting. But outside of that, he did an okay job. It was just a buildup of soap in the dishwasher that caused it to go into safe mode and not drain. But he checked one of the drains that sits above the sink and noticed that there were soap suds there, so he vacuumed that to get any remnants and ran a cycle. Things seemed to be okay, but the dishwasher did it again on the very next cycle that we did. So, I had to run it through a whole bunch of rinse cycles and it seemed to work okay. I'm still not quite sure that anything's ever been fixed. We've now run four cycles since this has happened and it seems to have worked okay without any issue. So, we'll just hope for the best.

I had a pretty drastic water leak below the commode. The little line that goes from the wall to the toilet burst and it was shooting like a jet water spray. Fortunately, I was in the very next room and in a hallway and I heard the noise first and then saw the water and was able to turn the water off there at the wall. So I called American Home Shield on a weekend and they assigned A-1 to come out. I called A-1 on Monday and they said they couldn't do it on Monday. But because I was able to turn the water off, it wasn't a problem. A-1 came out early Tuesday and they fixed it within 20 minutes. So they did a good service. I'm very positive about American Home Shield. They're consistent in the way that they've responded to my calls. Sometimes you might get an agent not as knowledgeable, but I haven't had that experience in a while. So I'm okay and they've done a good job.

My AC wasn't blowing cool air, so when Majestic came, they replaced the whole thing. They put the new one in in a timely manner once it finally came in. It had to be ordered. I was told it would take between five and eight business days. It took 10. As soon as they got it, they came out the next day and installed it. I did my claim online with American Home Shield. The only thing is their site is a little vague when you're trying to pick what category you need. There could be a few more options, or it could be a little more specific. Other than that, their site is fine.

Hansen Mechanical repaired a leaky toilet. They checked on one toilet that they could not fix because it had a crack in it. Then they replaced a hot water heater. It was a good experience. They fixed what I wanted them to fix. I would recommend American Home Shield and I have recommended it to several people. I do my claims online and it's super easy to do. We've had American Home Shield for several years, and every experience with them has been excellent. That's why we keep it. It pays for itself every year.

The person I bought my home from paid for a whole year for me to have coverage through American Home Shield. Their claims process was smooth, and my interactions with their contractor was very much pleasant. He came through and he was very proficient. He walked me through every step, identified what the issue was as well as the remedy, and then cured the issue. He notified me to bring closure and subtleness to it. He let me know that there was an open ticket on it and if there was any continuation with it, I can notify them at any point in time and they'll come back. The repair was swift and efficient, and I haven't had any issues since.

I submitted a claim with AHS through their app and it works great. Angel Appliances came out for my microwave claim. The tech assessed it. Then he came back the second time when he had the part. He was done very quickly and efficiently.

Find someone else. It's hard to get in touch with someone at American Home Shield. I had to go through several prompts and even then, I couldn't get anyone. I had to hit another button to cancel in order to get someone on the phone, who then had to transfer me to a representative. I submitted a service request for a clogged-up toilet and their contractor did not fix the problem. We got it unclogged, but it's happened several times and when it clogs up, it goes throughout the house. The contractor wanted to do a camera inspection to see exactly where it was and what it was at a $450 charge to me.

The hot water tank was dripping and wouldn’t stay lit, and the technician said he couldn’t turn it off. I let him talk to my boyfriend and after what was going on was explained to him, he said he was gonna try to do something. Then he said that it was up to American Home Shield but he was gonna call them. But nothing happened. I had a warranty at first, but the first company I tried acted like they didn’t want to help me because I didn’t have the money right then. So, I called American Home Shield and went with them. I would have discontinued later because I went through the light company and got their stuff. But they don’t cover appliances, which is why I stayed with AHS. I haven’t been with AHS long, but my experience has been great.

We have two HVAC units, and one of them was making a very loud noise, which my neighbor informed me about while I was out of town. We called American Home Shield, and I shut that unit down. It was over the weekend, but once someone could come out, they came and quickly realized that it was just one screw that had come loose, causing the fan to strike the housing of the unit. They were very quickly able to mitigate the issue, and we were back up and running.

American Home Shield sent Aqua-Brite but they did nothing. The tech walked off my driveway and came back to my driveway. He was on the side of my house for 60 seconds and he said he would get the part ordered. He didn't say anything else. When I saw what he sent to American Home Shield, it that the filter was clogged and that there was a blockage in the system, which was an inaccurate statement. I tried texting with the guy and asking him what happened. He said he took my filter apart, and it was really clogged. I told him I just serviced my filter less than 60 days prior. The fins in it are new. Everything in there is good to go. I also told him there's no pressure and no blockage in my system.

Alexandro was the tech from Aurora Appliances who came out for our AHS claim. He pulled out the washer and dryer stackable to work on the dryer and he fixed it. However, when he placed the stackable washer and dryer back in, he forgot to put the hose back in the hole. I ran laundry right after he left because I needed to and so, water went all over the laundry room down to the basement. Everything flooded.

I had a plumber from CP Plumbing come out in one of my properties. They did everything well. I really appreciate it. I also had a claim in my other property for a refrigerator. The contractor just did a video and talked to my tenant, and didn't even come out and see with that. That was not a good deal. However, American Home Shield gave me half of the service call back. So, that made it right to me. That was good. I'm good with American Home Shield. I have five properties with them. I'll keep them, and all is well. I have used their app. It was easy to set up a claim, and it got done. If I can't do it on the app, I end up calling them.

My home is 10 years old and I wanted to protect it from unexpected expenses, so I bought American Home Shield policy. I bought it in first week of June then my AC went down in the end of July. So, with a lot of hope, I reached out to American Home Shield. The contractor came and found what was wrong with the AC. American Home Shield decided to go with second contractor and the second contractor came. They submitted the same report as the first contractor. But American Home Shield decided that my situation was preexisting, and they denied my claim. So, I did not really get anything out of it.

We've used American Home Shield for several properties. However, their customer service has not been good. But every once in a while, it's been okay.

I like that American Home Shield saves me a lot of money when a major appliance goes out and it's always a quick response. The total of five times I've used them in my two homes, I've got a callback within that day and somebody was coming out within the next day. If you don't have any supplemental insurance for your home, you need to get AHS. Recently, I called somebody out for the air conditioner. The tech came out and had it assessed within 20 minutes, and he was done with the repair in about 35 minutes. He replaced my capacitors.

I like how easy it is to file claims with American Home Shield. I also like that they're pretty quick. I just wish they'd be more proactive instead of reactive. Recently, my pump wasn’t working. The guy who came to replace the capacitor was good. He told me that they wouldn't replace the pump until the pump itself died. We know that this pump is gonna die. Why not just take care of it this time? It sounds bad. It's blowing capacitors. So, in the meantime, I keep having to buy capacitors. Every six to eight weeks, I keep spending $100 to get the pool fixed

Oregon Environmental tried to fix the toilet. I asked them to replace the part because it keeps failing, but they just wanted to try to move it a little bit to work for now. The process is still pending because I have 30 days to call back. I've been with American Home Shield for a couple of years. Sometimes, it feels easy to get them to fix something and sometimes it's hard. My experience has been good and bad at the same time. I would still recommend the warranty to a new homeowner.

Poor service. Always an excuse. I have received excuse after excuse the few times in 10 years I’ve requested service. It is time for a change. Hopefully they will improve but I doubt it. They need to use better repairmen.

This company is a complete disappointment. They refused to repair my AC, claiming it was a “pre-existing problem,” which is absolutely untrue. Their strategy seems to be avoiding coverage for any major or costly repairs, while still collecting your monthly premiums and charging a $125 service fee every time a technician comes out. Don’t be misled into thinking they will cover big-ticket items like AC systems—the very reason most of us purchase a home warranty in the first place. They are quick to take your money but will look for any excuse not to pay when you really need them. Save yourself the stress and look elsewhere.

American Home Shield is nothing but a scam. I filed a service request for a leaking dishwasher with a terrible stench. The contractor never even came to inspect it—He just submitted a “diagnosis” to replace the gasket. I rejected that nonsense and asked for another check, but AHS refused. They kept my $100 service fee and forced me to buy a brand-new dishwasher out of pocket. To make it worse, they then refused to warranty my new dishwasher and insulted me with a measly $16.70 refund for the cost of a gasket. I decided to cancel my plan, and that was another nightmare. I had to talk to four different reps, repeat myself over and over, sit through aggressive sales pitches I didn’t want, and spend more than 2 hours on the phone before they finally agreed.

Recently, I had one of American Home Shield’s providers come out to my home and the contractor did not do anything. It took them over two weeks to call back for a second appointment to actually fix something. The contractors never sent their information to American Home Shield. When I called American Home Shield to follow up, all they kept telling me to do was to wait. They don’t have good problem-solving skills when the problem is very obvious. Since it was something I really needed to get fixed with my sewer system, I went back into the portal requesting a new service to bypass waiting for the provider who never responded. I got my repair done that way within three days. It was a very bad experience. I had to pay service fees twice.

Unfortunately I need to give them 1 star, i wish I can do 0 star. I have been waiting for them to Repair my Oven for more than 3 months already, they have been here many times and nothing is done right, Now they are blaming electrical issue and have not fix it either. Customer service people at the company do not care about us, they consider 3 months to be under as soon as possible for a simple repair. Now they have to send Oven guy and Electrician guy at the same time but they do not want to coordinate that with their 2 companies. BE CAREFUL DOING BUSSINESS WITH THEM, so far the worst I can expect from them.

Here is my experience with AHS: I submitted a service request and expected to be ASAP. I got a schedule which is two days later. Call in for expedite and was told fully booked. At the last minute of schedule day, I got a message saying the technician has a unforeseen circumstances and won't be able to make the appointment. It has to be pushed back until Monday, which is another two days later. I ended up calling the service company and AHS, staying on the phone either with voice message or useless representatives and even with the expedition team. Nothing can be done except waiting on Monday. The reported plumbing leaking issue stays without resolution.

Nothing but a horrible experience with their customer service. Been a month and my AC is still not repaired. They say we have escalated and will call you back. Nothing!!! If their contractors even show up when they schedule! Ridiculous!!

American Home Shield sent a technician when my hot water heater went out and wouldn't stay lit. The pilot light kept going out and the water heater was malfunctioning. The technician relit the pilot, but it still wasn't staying lit. He just reported to American Home Shield that nothing was wrong with the heater, which was not true.

I would give zero stars if available. THE WORST COMPANY. They take your money, make you jump through 567 hoops, and you get nothing but a headache (and an empty wallet). I called in a septic service request. 3 weeks and 12+ phone calls later, I had to get the work done on my own, out of pocket. Their lack of response, knowledge and legwork almost caused me more damage (which is why I just took care of it on my own). The request from 2 months ago still sits open and unresolved.

Save yourself the money and hassle from ever signing a contract with AHS. You will regret it. Our first service request was for a broken pipe. They proceeded to send somebody out, who looked at the problem. A couple days later they claimed it wasn't covered because the pipe broke due to foundation shift. We followed up with our foundation professional who stated there is no way the foundation is what caused the pipe to break.

I had American Home Shield as my home warranty company in the past and I was happy with their service about 10 years ago. I signed up with their service this year as well and paid about $700 for the annual contract. My garage door opener broke, and they sent a repairman over. The flat fee service charge was $100 which is ok. The repair man needed to replace two items and American home shield denied them both. in the end I ended up with paying $330 to the garage repair company as well and ended up with $430 from the pocket. American home shield is not here for an honest business. They will find any kind of loophole to make sure they pay little or nothing from their side and shift all the expense to the customers. Stay away from these guys as much as you can. Don’t touch them even with a 10 foot pole.

I had my account on automatic debit. Started new job so I called AHS to notify them that the money wouldn’t be in this specific account so may they pause and I could pay after three days to ensure they received funds and it didn’t put me at a negative. The agent stated, “No, we can’t stop it.” Confused, as all my other billers had absolutely now issues with this, I called my bank to stop payment. I received confirmation from my bank of SP and the 1.5 days later, AHS removed the payment. I was informed by my bank that they changed the name in order to withdraw funds. The level of evil, to do this after your client notified you, is astounding. No one said you wouldn’t receive the payment but your company showed their hand. I will be encouraging ALL of my family to cancel their policies, including mine.

3 months after I ended my warranty, I get calls every other day from different numbers asking me to come back. It might not even be them and might just be ** scammers who stole their name. I got the warranty as part of a new home purchase and didn't need it after a year.

The technician sent out by American Home Shield was very professional. He was very nice, and he had the part and fixed my appliance right away.

The contractor’s visit was good. P.G. was on time and professional. I gave them a review right away. But American Home Shield took a long time to get the paperwork from P.G., which delayed replacing my oven.

I strongly advise against doing business with this company. They misled me about pricing and failed to honor their verbal agreement. I called to ask about the cost of a service call under my existing plan. They quoted me a price, and I agreed to proceed with the claim. However, they later changed the price, citing state sales tax—despite not mentioning this during the initial quote.

American Home Shield has rude customer service representatives who do not tell you all the information and fail to follow up. Make sure you read all the small print. They stand by their Service Providers and the Service providers are not trained properly. Use Google to diagnose the problem and call/video chat with colleagues in attempts to try to help

I was with American Home Shield for nearly 9 years. They responded fairly with repair issues. However, the longer that I was with them there were fewer and fewer service techs within an hour of my home meaning that wait times for service increased considerably. Also, when I started with them the annual fee was $740 per year with a $75 service fee per occurrence. My renewal was about to be $2,423 per year with a $125 service fee. I cancelled. Cancellation has been a NIGHTMARE.

After 5 years of paying thousands of dollars for their so‑called membership, I’ve learned the hard way that their “repair or replace” promise is nothing more than flashy marketing spin. Refrigerator stops dispensing water/ice? They did nothing. Microwave fails? Ignored again. And the final straw: in the middle of August, my AC starts leaking, forcing me to shut it down during triple‑digit heat. Their response? Denied the claim over a minor code technicality that wasn’t even required when the unit was installed. In short, you pay faithfully, they collect happily, and when something major actually goes wrong, they hide behind fine print and excuses. This isn’t a protection plan – it’s a very expensive illusion of one. Save your money, your time, and your sanity.

This is a scam. How can they expect anyone to be without hot water for weeks! They had a plumber call me a the appointment was not for 6 days, then the plumber warned me about this scam company AHS that orders the water heater and it takes another 5-10 day to arrive. The plumber told me they have one client waited three weeks for American Home Scam (shield). Shame on you American Home scam, I can't wait for the class action so I can see you burn down.

AHS has gone down the tubes. They have denied my claims at least 3 of the last 4 times I have used them. All over a technicality. My blower motor on my Furnace was not working properly, it caused the airflow into my house to be very weak. I put in a claim, paid the $100 service fee. The technician who came out said everything is working fine, but recommended the blower motor be replaced because it was vibrating and rattling. But because he didn’t put due to normal wear and tear, they refused to cover it.

The contractor came because my washing machine shut down. He couldn’t find anything wrong with it, but he said the soap was outdated for this new washing machine, so I changed the soap and everything was okay.

I usually use the online portal and request a service from American Home Shield. Most of the time, it's 24 to 48 hours before I get a response from American Home Shield when they’ve assigned a company, then we have to wait for the company to get to us. So I was pretty impressed that Budget Rooter contacted me as quickly as they did. They responded the same day and repaired a leak under our kitchen sink. They’re one of the best. Overall, my experience with American Home Shield has been good.

A&S Plumbing came out to fix a drain leak and they were very good. In the four years that I have been with American Home Shield, I use both online and call-in options to file claims. Their customer service is generally fine and straightforward. It is occasionally problematic depending on the complexity of the problem. But on the whole, usually okay.

AHS needs to get their act together. I have two accounts with American Home Shield. On one account I filed a claim for my refrigerator and a stove. The electrician they sent to the location did a wonderful job. They were really good. However they weren't quick enough because the company and I had to call them to get them to push something through, and AHS was dragging their feet. So, the company was really good. They stood with me.

This company is terrible! Do your homework before you get blindsided with poor service. In our case, we had poor customer service through ** “script readers,” that don’t care to listen to anything outside their scripts, nor do they take the time to listen to their customers and adjudicate issues. We recently had our water heater go bad. We called in and they had a plumber come out to check the system. The plumbers submitted for a replacement water heater and annotated “modifications & Labor (bundled) in the estimate for AHS.

American Home Shield has bad communication. Any time that a ticket was in, I had to be the one to come digging for answers to move processes forward. I'm under the assumption that their contractors from AirMax Heating & Cooling stole from me, and I don’t have positive things to say about them. They came out and did one service, but the appliance was still broken after they left. Then they said another repair was needed. I questioned why they didn’t say from the beginning that two things needed to be done, because I would not have paid for the first repair. I would have chosen to replace the whole system instead of paying for two separate repairs.

A technician from A & S Plumbing sent by American Home Shield did a great job. I like working with that technician. He's got a very nice personality, and as a picky person, if I say he's nice, he's really nice. I have had outstanding experience with American Home Shield. I got permission to go out of the network to have a water heater replaced. They told me that when it was finished, which has been quite a while, I should make a copy and send it to them. I would need a name and address where I should send the bill so it can be reimbursed.

American Home Shield has been quite good and reliable. The only time I ever had any problem at all is sometimes, when you first call, you get a recording but the recording isn’t what you need. But eventually, if you ask for a representative, you can get one.

We had our AC and furnace replaced by American Home Shield. They first tried to diagnose the failure and rooted it to a component where fixing it wouldn’t guarantee that everything else would work properly or that it wouldn’t create long-term issues with the other components later on. So, we opted to take the credit for what would have been the repair and then apply that towards the purchase and installation of a new AC and furnace.

Buyer BEWARE! I have had AHS for close to 2 years now. Never had I used them until recently. My 13 year old Samsung washer started making noise and smelling of burnt rubber. I contacted AHS and they sent out a local appliance repair company. The technician assessed the issue and told me that it was a broken bearing (broken component) that was causing the inner drum to hit the outer drum and cause the imbalance.

I have two properties with American Home Shield, and this refrigerator was my first claim at this property. My electrical panel breaker tripped. And when Right Refrigeration came out, all the guy did was plug the refrigerator up, and then left, and said it’s an electrical issue. But the refrigerator continued the trip. So, I just reached out to Whirlpool because that’s the refrigerator I have. And I just paid a tech from Whirlpool to come out and diagnose the refrigerator, and then let me know what the issue was. 

I'd recommend AHS. I've had to do claims several times, and it was no problem. Reaching out to them online is convenient for me. The AC wasn't cooling, and the tech from Total Comfort came and replaced a part. It was in his van and did it the same day.

When I purchased this plan 2 months ago the sales person incorrectly charged me for a service my property did not qualify. I called to request a refund for the overcharge. The following month I was overcharged again. I immediately request to cancel the warranty and requested a refund. They agreed to refund me partial payment. I spent over an hour on the phone with a representative who spent most of the time trying to convince me not to cancel rather than resolving my complaint. I would not recommend this company due to their poor customer service and their failure to adequately explain the details of coverage included in each plan.

We’ve had American Home Shield for years. My wife handles the policy and I am the point of contact for connecting with vendors. The ice maker was not making ice, the water dispenser was not dispensing, and there was a leak. My wife called the claim in, and contractors from M Tech Services Inc. came. They were task-focused. They came to do one thing and moved forward. Overall, AHS is decent.

The contractor was perfectly fine, but it was American Home Shield that gave me problems. It took eight weeks before I got service on my air conditioner. I called six times and kept getting these people from another country until I finally threatened to cancel my policy. I wasn't paying $95 a month for service that I wasn't getting for two months. I have a husband with a heart condition, and he cannot be without air conditioning, and I had to go out and buy a window type air conditioner until we could get our system up and running. When the people came, I had no problem with them.

I filed a claim online, and it was easy, I didn’t have to talk to anybody. The next day, the contractor came out and fixed my washing machine. There was something stuck in it, and they took it out. I have had no problems since the repair. The contractor was incredible.

When we purchased our home back in December of 2024, we were encouraged to purchase a policy with American Home shield. Big mistake. Whenever we need it help to repair what we needed repaired we were told, "We don't cover that." Just recently we discovered that our brand new garage door opens on its own. The garage door people who put it in, said that this was an electrical issue. We called American Home Shield to help us with this issue and they said,"We don't cover that." It seems whatever we needed wasn't covered. Big waste of money. We regret purchasing a policy from them.

I’ve had American Home Shield for two or three years, and I was satisfied with them. I had a claim not too long ago for a microwave, and AHS sent Tompkins Appliance Service out, and it was fine. I was without a microwave for four to five days because they had to order parts, but it was still done in a timely manner.

My air conditioner wasn’t working, and the compressor needed to be changed. The contractor repaired it, and I had no problem since. My only complaint is that American Home Shield doesn’t have weekend services. I had to endure 90-degree temperatures for two days before someone could come out. I also have an issue with the cost of service. I’ve seen other providers with lower deductibles at $75 or $80 while American Home Shield’s deductible is $100.

I was concerned about a rattling on my AC, and I was not certain if that was a mechanical issue. I expected a more thorough inspection. The tech who came out said it was just the panel and everything's fine operationally. He made an attempt to stop the rattling, but it was just the panel. It was loose due to wear and tear. He tried to place some type of padding there, but he was unsuccessful. As long as everything is proper operationally, I’m okay with that, so I’m satisfied. There’s no problem with the unit. I was impressed with the response and how quickly American Home Shield was able to send a contractor out. Overall, I haven’t had any issues.

The rep came out and looked at my dryer and microwave. From what I understand, the microwave is not covered because it’s not mounted into the wall. The rep told me he would have to order it through American Home Shield, and that took almost a month. I had to keep calling them. For the dryer, they did fix it. It’s an old dryer with no handle. I have to stick a knife in the hole where the handle used to be. The guy who came out told me he can order a handle for it. When he came to fix it, I looked for the handle part, but he didn’t have it. I’m still opening it with a knife.

I just got American Home Shield when I purchased my home. I’ve had two claims with them that were done in the same day, the refrigerator and the microwave. They gave me cashout for the refrigerator, and I’m in the process of getting a new one. For the microwave, they came out and had the part with them, so they fixed it immediately. That was wonderful.

I’ve been having air conditioning problems for 3 weeks now in Southeast Texas. American Home Shield sent someone out that told me nothing was wrong. It will not cool below 76 degrees and my electric bill has doubled since last year. I have called back 4 times now and every time I get the same story. Just waiting on the AC company to send or modify a report. Unless I want to pay another $100 to start a new claim. Absolute horrible customer service because their service representatives speak horrible English. Would advise everyone to not waste any money with this company.

American Home Shield is good with the service they get out here. Urban Appliances worked on the dryer. It has been repaired before by them a whole bunch of times and they replaced it. I went to Costco for it. I wouldn't recommend American Home Shield, though. It’s not been good. The price I pay is not bad but the service is rough. That's why my brother said we need to go somewhere else. Plumbing had to be done and they sent somebody out here. They looked at my plumbing but did nothing. They went on the side, and said we need to tear it down to get to my plumbing. Then they called me and told me it would cost me $600 out of pocket. I knew I didn't have to because they came out before and unstopped it with a snake.

It all went pretty smoothly with American Home Shield, but the guy who came was irritating. On the first appointment, he claimed he came to the house. He took a picture of the door, but I don't think he ever even knocked. There were three of us here so we would have heard the door. We were his last appointment of the day. He tried calling my phone and I tried calling him back, but it went straight to voicemail.

American Home Shield sent out United Air Temp technicians for my air conditioner. It was cutting off and wouldn’t come on. It was hot in the house.The website is very easy to navigate for submitting claims online. The contractor who came out was great. He was knowledgeable, pleasant, and patient. He fixed what he thought was the problem, and it worked temporarily, but two days later it went out again.

American Home Shield has extremely poor customer service. You talk to so many different representatives and they all misinform and seemingly don't communicate. If it wasn't crunch time for me to renew I definitely would not. I have one year to seek a different company because I cannot continue this with American Home Shield. I don't like that they renew your plan automatically without allowing you to not renew or make changes. Just let my plan end and if I chose to go with your company again allow me to make that choice to do so. I paid in full without the representative even asking if I'd like to use the card on file or update payment method.

This has to be the worst company to deal with. They are dishonest about their offering cash in lieu or replacement of HVAC systems. Their vendor has come out twice to repair our AC units and they continue to fail. American Home Shield continues to mislead us with words like is the unit serviceable which is completely discretionary from tech to tech. American Home Shield uses this practice as to not have a set term to replace HVAC units. They transfer you to different countries and none of the departments can help you, they refuse to escalate the problem and continue to give you the run around until you give up. I have called them over 20 times and each time I get sent to another Department. They will not honor their in lieu cash option. If you value your hard money stay away from this dishonest company taking advantage of customers in vulnerable positions when you have no AC in 117 degree heat here in Az. Never do business with them.

I've had AHS plans on homes in the past (3 to be exact, with renewals for multiple years at each). It was occasionally not the best contractors in town (or none and had to figure it out myself and get reimbursed) but, they are no longer the same company. My current plan is zero out of two on the first two claims filed. Both denied for "not normal wear and tear." The service provider doesn't say what the reason for the failure is they just don't specifically say due to normal wear and tear so it gets denied. I get it, it's a business and you can't approve things just to be nice. These are legit breakdowns though and AHS is denying to the point they are fraudulently advertising their plan coverages.

Have carried AHS home warranty plans for a number of years. You would think I would have learned my lesson by now in dealing with a company like this. Had a hot water leak earlier this year. Took a week to come out and fix and coverage was denied. AHS called it a "modification". Same type of hot water heater, nothing modified. Had an AC problem. Diagnosed to a leaking coil. AHS once again called it a "modification" and denied it. Now I have a water leak occurring at my property under the covered plan. Called on 7/11/25 (It is now 8/2625 by the way and still not resolved). Company took a week to send someone out. 1st plumber determined there was a leak and referred back to AHS since they could not find the source, but plumber said get a "second opinion". AHS never called me back, tracked them down and had them send out another plumber.

There was some plumbing work done and Hidrent LLC came and did the sealing of the pipes on the second floor. They didn’t repair everything because American Home Shield didn’t cover everything. We paid a painter to come and do the sanding and painting instead.

American Home Shield people are very professional. They used to hire good people. Then it just started going downhill. The contractors who came for my dryer before did a wonderful job. Then, another guy came for the heating system. He said that it was broken. To me it didn’t sound right, so we got a second opinion. It ended up being something simple. He was just trying to charge American Home Shield. In another instance, a plumber came to fix the heat for the air conditioning. It was one of the two. He said that we needed a specific part. He left and never came back. We ended up calling American Home Shield again, and they tried to charge us again.

I'm not really pleased with American Home Shield because basically, they didn't try very hard to fix the problem, as far as I can tell. And I went back and forth with them for a while. Every time I have called them, I have to sit and wait on the phone for 30 to 45 minutes before they get somebody to talk to, and their website is not terrible but not really wonderful either. So, I made a request online. World Class Air came out. The project that we were concerned with was getting some ductwork rationalized up above the ceiling and then getting some insulation into place because the insulation above the ceiling was rather thin. This is an old house, and it has several sections to the crawlspace above the ceiling. Their people came out and told us that they couldn't get to the back section of this thing because there was a rather narrow opening they had to get through in order to get there. The only answer was for us to get a contractor who could cut a new hole in the ceiling in another place so that they wouldn't have to go through this narrow passageway. Well, that did not strike me as being a good answer because I had been up there, I understand. I'm 82, and I have been up there in the past, but it's been quite some time. But I did remember that I was able to get through it all right. And some other contractors we've had in here have been able to get through it. We did reach back out to American Home Shield to let them know that World Class Air had not been able to do what we wanted them to do. We didn't get much help from them. So, we went out and hired another air conditioning contractor who came in and did the work. And just yesterday, the insulation contractor came out and got heavier insulation up there including that space. They worked on that yesterday afternoon and the job is essentially done. But I did not have the feeling that we were getting much help from American Home Shield. I wasn't at all comfortable that their recommendation for somebody to do the work was the best. At least in this case, the contractor they recommended really wasn't able to do the work. And so, we ended up going out and getting it done ourselves. They really did not give us any help. If American Home Shield had been doing it properly, they would have paid for part of it. But we just ended up paying it out of pocket. We’ve been with them for three years. And they’re saying that they couldn't cover the ductwork and shortage of insulation because it was a longstanding problem and not something that had just developed. Well, we paid them to be the insurance company that would come back and help us pay for work to be done. But they didn't. So, we ended up spending more money. And from my point of view, it was a significant amount of money.

American Home Shield helped in a pinch and saved us from having to drop a lot of money on big expenses. The initial problem that we had was short cycling on our system. It was the first thing that happened. It was causing the house to get pretty warm, and the AC wasn't working.

We're pleased with American Home Shield. I came home one night, and the dishwasher had unloaded its soapy water in the kitchen. It took a while before we had an available tech, about five or seven days. Once he came out, he ran a couple of tests.

My washing machine just didn’t work anymore. Tompkins Appliance Service came out and put a new one in. I usually call American Home Shield to file a claim, and it's pretty easy. I like the convenience and prices and the quality of technicians they have. The contractors are great. I’ve been with American Home Shield for eight years now. I haven't had a problem. Everything has been great. Just the wait on hold time sometimes is a little long.

High Plains had to replace the control valves for the showerhead. They had to go get the parts and come back because it’s an older home and everything is still original from the ’60s. They were courteous, very professional, and informative of what they had to do. They got it done as quick as possible. Everything’s been working fine.

A fan was going off in my microwave. The technician provided by American Home Shield said it was these little clips that were in there, and they just needed changing. He changed them, but it didn’t get fixed. So that's when I called back the second time for them to come out and see about it. He opened it up back again, and then he said there wasn't anything wrong with the clips, but something was wrong with the board that was inside the microwave.

American Home Shield has been fine with me the couple of times they have been to the house to take care of my issues. One time, I needed to have the wax rings in both toilets replaced. I called them, and they took the information. Submitting a claim was relatively easy. I’m a senior citizen. If I can do it, anybody ought to be able to do it. The guy who showed up did a fabulous job. He was a nice and mannerable youngster.

AHS is a good protection and I like the peace of mind that something will be done. But I’m not fond of some of the companies that they use. I had a claim for a broken dispenser on the icemaker. The interaction I had with the tech was okay but I was dissatisfied with the work they did. They put in a new device in front of the refrigerator but now the water doesn’t work.

I’ve been with AHS since I got my first condo in California in 2003. I like that I could get someone to come out most of the time when I call. The only concern I had was when my washing machine went out years ago. I have been paying through my insurance for many years but they hardly gave me any money for this issue.

The techs came out to try to fix my dishwasher. They replaced the motor but it still wasn’t working. So, they came out again. They just unplugged some stuff and plugged it back in. Then, it was fixed. It was possibly the motor but they’re not sure.

The previous vendor I had came over and said that I needed a new hot water tank. I knew that wasn’t the case. I asked for a second opinion and it took four months for me to get someone else come out. I was without hot water for that amount of time and I was gonna go ahead and get it replaced.

American Home Shield sent out technicians from All Tech Air Conditioning LLC when I submitted my claim. They came out to check the initial issue and said the compressor needed to be changed and that they had to submit a report to AHS for approval. The report was supposed to be sent within 24 to 48 hours, but it took almost 10 days.

My air conditioner stopped working, and I went online to submit a claim to American Home Shield. The technician who came out explained the problem, gave me both a temporary and a permanent solution, and got it running temporarily. The service itself was fine. However, I am very dissatisfied with AHS. I have been with them for 12 years, and this will be my last year. As much money as I pay each month, the amount they paid out when I chose to go with my own contractor to get my service fixed was not even a fraction of the cost to replace the system.

I’ve had American Home Shield for 20 years since I first bought my house. I had really good experiences that I used to refer them when I worked as a Realtor. My washer or dryer broke, and that was a successful outing. When my air conditioner went out, American Home Shield helped to replace what needed to be replaced. I submitted a claim online with a garage door opener that wouldn’t go up and down. I got a text within two minutes that they're sending somebody, and those people came out that day. Because I had such good success with them in the past, I decided to get another policy. I’ve had this policy now for two or three years.

I reached out to American Home Shield online because I was having issues with my ice maker. They recommended a company, which I found out was a prime example of wasted time. They told me to check with another company. Luckily, that company is close to where we live. They sent a tech out, and they had to come back two or three times. He managed to fix it and did a fantastic job. We had some problems in the past with American Home Shield that took a little while, but they worked it out. I would recommend them.

The contractor that came out for my microwave was wonderful. The issue had something to do with the heating element. He fixed that and did a good job. I had that contractor before, and I like them. One time he sent his son, but this time he came by himself. I’ve only had them a few times, but they’re very good. Right now, everything’s fine. The only problem is American Home Shield is a very expensive program. Every year, we pay almost $700. We have been members for almost 40 years and we’ve seen it from $50 for someone to come out to now $125. But I’m pleased with American Home Shield. What I like best is that they work with me right away.

American Home Shield sent out Garage Door Experts for my issue. My garage door wasn't opening because the sensor went bad. The technician came out and fixed the remote. I reach out to AHS online because they're hard to reach by phone. Their online service is easy to use for me since I'm computer literate. The only complaint I have is they keep going up on the price. I’m thinking about cutting them loose.

I’ve been with American Home Shield for almost three years. I already recommended them to one of my friends. Recently, American Home Shield sent a contractor for my AC air handler. They replaced it, and now it’s working. But being a new system, the air coming through the vents is not as cold as my old system. I’m getting a lot of air in the hallway but not as much in the rooms.

For $25 a month, I just go to American Home Shield instead of being stuck trying to figure out who to call. If something breaks, I don't know anybody that works on air conditioners or refrigerators or a dryer, and it's handy to be able to hop on there and tell them what’s going on and then they'll send somebody out to me.

The fan was installed yesterday afternoon, and he did a nice job. But I don’t want American Home Shield to send All-Tex Electric here again. These people did not do their job, and they are giving American Home Shield a bad name. But it’s not American Home Shield’s fault ‘cause they did a great job.

American Home Shield is a decent company. My last claim was the freezer wasn’t working, and submitting the claim was simple. The tech that came out was nice, and he had to order some parts. But the service was lacking because they weren't responsive. A lot of times, I would have to call them to find out the status of the parts, and they told me they were still waiting for the parts. It took five days for them to come back out. But usually, they work fast and get the job done.

My AC unit was down, I put a claim in online, and American Home Shield sent out Extreme Heating & Air within 48 hours to check it. They quickly fixed it, and I haven’t had any issues with the AC since then.

I’m not getting a good deal out of this. Since July 28th, we haven’t gotten anything. No one’s calling me. TCA HVAC came out, but they couldn’t do it. Then we got another technician from that place, and they couldn’t do it either. Our AC needs Freon, but it doesn’t take Freon, so you have to get a whole new unit. American Home Shield just keeps putting us off and sending different people.

American Home Shield changed their application. I ordered accidentally to the wrong address, so I was charged $100. The mobile app doesn’t work. During the confirmation, you guys don’t have even the address where it will be sent. The problem is more American Home Shield.

I strongly caution anyone considering American Home Shield (AHS). I filed a claim for a broken garage door spring. My contract clearly states that torsion springs are covered. AHS’s own vendor quoted the cost of one spring at $300, yet AHS only offered me $125 as a cash-in-lieu payment. That doesn’t even cover the cost of the covered part, and I already paid their $125 service fee just for someone to come look at it.

I was with AHS for five years. The warranty seemed to help cut down on my overall costs when my A/C went out but more recently, they did NOT cover $1,500 in "upgrade" fees their contractor said I had to have to bring my water heater up to code. Getting other quotes for the heater, I found it would only cost $700-$1,300 to pay someone else in total. I also couldn't get another $1,500 covered for a fridge and range I had to replace myself. Trying to cancel was a hassle too as the representative wouldn't stop trying to "compensate" me to try to stay on, even after I told him there was no way they were going to compensate me for the $3,000 I was out. I won't ever use them again.

I was very big on recommending American Home Shield to friends and family. Now twice I've ran into issues with appliances only for this company to tell us there is no coverage. They take your monthly payment but when you come against an issue they cover it up by saying modifications. I have a hot water tank that went out remind you I have kids and an elder family member with no hot water. It's a shame how so many is struggling with today's cost to pay a high monthly premium for no coverage. Do not sign up, you will lose money

The first time the technician came out was diagnostic in nature. My AC wasn’t working. It was determined it didn’t make sense to fix it, and American Home Shield was gonna pay for a replacement. The first technician was awesome. He tried like heck to get it working, and had no luck because of what the issue was. The next two that came out for the install, they were great. They did what they needed to. I was happy dealing with the guys from DenPro. No problems with dealing with those folks.

My hot water heater quit working, and I had water leaking on the floor. I did the request for service with American Home Shield, paid my fee, and the contractor came out. He replaced it with a brand-new hot water heater after getting it approved by American Home Shield. I liked the contractor. I thought he was very interactive and professional. The only negative would have been the timeframe of how long it took. It would have been nice if it had been a day or two instead of four days, but it is what it is.

I had an experience a while ago with an electrician that tried to scam me. He disconnected the switch and said that my house has incorrect switches. My house was only three years old and I got it inspected, so I didn’t believe him. He said I had to pay $300 for a scaffolding, so I called American Home Shield to find out what’s going on. Apparently, the company called him. He got upset and yelled at me. He wanted me to buy a fan for $100, but the fan is covered in my plan according to the company. He insisted it’s not covered. It just sounded really shady to me.

My refrigerator was not cooling on top and not making ice, so I went through the American Home Shield app, submitted a request, and paid a $125 service fee. The app was pretty simple to deal with. The fun starts when you’re waiting for a company. You wait, call the company, and if you’re lucky, they’ll answer. In the situation with Sears, I had to download their app, and their system is almost all AI. Every time I try to speak to customer service, the system would hang up on me. They made appointments two or three times a week and cancel within minutes of the appointment or past the appointment time. If I call American Home Shield, they couldn’t get in touch with Sears either, so they try to email them.

City First Electric came and said I needed parts and three pounds of Freon at $170 a pound. I called Home Shield and told them what was going on and asked if I should pay him. The rep said to let City First Electric submit the report and they would take it from there. I told the technician that, and he walked away and closed the ticket without doing the job. He said that I refused to pay him and I wanted to deal with American Shield. He didn’t seem knowledgeable and just wanted to get paid and leave. So I asked to get another opinion. I paid somebody from my pocket $250 to tell me exactly what was going on. He said my compressor was burned, the whole thing was bad, and not only did we need to change the compressor, we needed to change the Freon.

There was some rusty-looking stuff around the base of the toilet that should not have been there. The contractors sent out by American Home Shield were nice people. But, the issue was not fully resolved. The first contractor took the toilet off, replaced a small circular part, and left. There was no liquid or water at the time. Within a couple of days, I had to call someone back. When they returned, there was a small leak at the base of the toilet, and the toilet itself rocked.