American Home Shield Reviews

I haven’t had any issues since then. Rooterman saw where it wasn’t installed correctly and didn’t have the right cover, so he explained what needed to be done. He said he would call American Home Shield, and when I asked if he could fix it properly, he did.

If the warranty can find the right person to do the job, that would be helpful. A lot of times, they don’t find the right people. These days, It doesn’t seem as good as it used to be in the past.

I was married to an electrical contractor, and back then he had very negative experiences with warranty companies. Because of that, I was a little leery at first. But being single, owning a house, and not having a lot of extra money, I felt it was a smart decision to at least try it in case something came up. I didn’t even need to use it for the first year and a half, but in the end, it worked out very well.

I had a house fire, so I temporarily stopped the policy. The only complaint I have is that when I tried to stop it, it was very difficult, and I was still charged. I didn’t understand that, and it wasn’t explained to me. That’s the only complaint I had.

I eventually came back to American Home Shield without looking at any other companies because I was already familiar with them. There was some confusion with my address, and we had a little trouble getting the numbers straightened out, but that worked out.

I need to review what my coverage includes, because part of a repair wasn’t covered and I wasn’t sure why. It was explained to me clearly, and I plan to look at it again to see if I need more coverage or need to change anything. But I don’t expect to need a new hot water heater for a long time, hopefully.

Sometimes when I call, I don’t always get someone who speaks English very clearly, and it can be difficult to understand. That’s a tough situation. I don’t want to say it’s negative, but it can be frustrating when you’re trying to understand them and explain yourself at the same time.

The plumber also called while we were discussing the extra cost, because I had to make a decision. He didn’t have the same experience at all. He got someone who spoke English much more clearly than the person I spoke with when I called.

Overall, my experience with American Home Shield has been very positive. I’m very pleased with it and plan to keep it. For what it’s meant to do, it’s very handy. And for what I pay, it’s very affordable for me, which is always a concern.

I’ve been with American Home Shield for over 10 years. They’re like any insurance company. They try to avoid paying when they can, so you have to follow up and make sure you hold their feet to the fire. In this case, they were going to replace the washing machine with a lower‑grade model. I’ve had to push them to upgrade it to a comparable machine, but they are doing it.

The contractor was very detailed when he explained everything, including the condition of my outside unit and the attic unit too. If I may add, the guy was also very funny.

Regarding the price, it would be the best if they could lower it a little bit. Last year I paid less than 20, but this year I have to pay 35. I've already paid double what I was paying before.

I’ve had American Home Shield since ‘16. I’ve had Fast Response come out a few times and haven’t had any problems with them. I also had a plumber once come out and everything went good. I haven't had any issues with the vendors.

The only thing is American Home Shield don’t always cover all the things that I feel like they should cover. They try to piece and part things together instead of replacing it.

I've had American Home Shield since I bought my house in 2018. My experience has been great. They are responsive. If there’s a problem with whoever is sent out, they will send somebody else. I’ve never had a problem. I know there’s a huge discussion about home warranties if it's worth it, and I’ve always been thankful. When my water heater went out, I was very grateful to have it. It’s always important to me and I think every homeowner should have it.

The contractor was phenomenal. He had actually been to my house one other time for something plumbing-wise, and he went above and beyond. He even remembered the work he did at my house just by my address. He went out of his way to call an oil company for me to set up automatic delivery so we wouldn’t have an issue like this again. I have had people that I’ve not been happy with, but never from that company. I have hoped that he would be the same person that gets assigned to any future issues we have.

American Home Shield has been beneficial for us to have. We’ve been protected since we bought our house in December of 2019. We put it as a requirement in our sale because we knew the boiler was old and would need to be replaced at some point. We’ve decided to renew our contracts every year since, and it's been five years. I always say that we have this home warranty coverage and it has helped us in the long run.

The one thing that I don’t like is it does seem that our coverage is going up every year pretty significantly. I think we paid $700 the first year, and now we’re paying close to $1,500. So, it’s kind of doubled in the last five years. I’m not sure if that’s because we utilize it for a good amount of claims or if it’s just the increased price of everything else. But again, we are getting good service, so I try not to complain that much.

In earlier years, my only issue with customer service was that it was difficult to understand them, just whatever accent they had, but more recently, it’s been much easier to speak and understand people. Generally, it does seem like people are pretty responsive and able to answer my questions. And it was very easy submitting the claim online. I really like the easiness of placing a claim. And in more recent years, it’s been much easier to get ahold of someone and ask questions and get answers quickly.

The mold specialist was supposed to be here within an hour, but he came later. He said we should go through our insurance company because we have wetness on the wall and it would be $1,500. I told him he was out of his mind. From this little spout, suddenly, mold occurred? That’s not what was happening. Anyway, earlier in the day, the plumber came and looked at my water heater. He replaced the piping up front of it and left. They said they would be back to fix my toilet because they couldn’t fix my toilet that day.

Later, my husband went to take a shower, and the water was totally ice cold. I called back American Home Shield and told them the problem. The same plumbing company that was gonna come back for the toilet was sent out. When they came out, they fixed the toilet and they said the hot water heater had circuit out. The guy said he’ll come back and put a new water heater. By the way, my toilet is still not running right. They came back at least three times for that. When it was past the 30 days, I just cancelled it because I refused to pay another $100.

I found out later that the hot water heater had to be ordered from American Home Shield and there's a modification fee of $585. I refused to pay it since it’s supposed to be in the contract that it includes labor and takeaway. When I called the plumbing company to tell them I won’t pay it, they were laughing in the background. They said they can’t come out unless I pay it. They were not professional at all. I was out of hot water for over a month.

I was really frustrated, so I contacted my agent that I bought the house with. She reached out to Coldwell Banker to tell them I’m having a problem with American Home Shield. Coldwell Banker recommended this plan and paid for the first year of it. In essence, Coldwell Banker represent American Home Shield.

Finally, after fighting with American Home Shield back and forth and being stressed, they gave me a cash offer of $409. It’s just for the replacement, not the installation or removal. My choice was either pay the $585 or take that. I took it and got the money direct deposited into my account within two days. I do not recommend American Home Shield at all. My husband wanted me to cancel them instantly. I told him I’m not canceling until I get that money in my account.

I’ve only had one bad experience, and that’s the plumbing issue. The company was saying they're gonna have to dig through my slab and it was close to like $28,000. I asked for a payout, and American Home Shield said they couldn’t help me. I asked if they can refund my service call fee because the company didn’t do anything, and still, American Home Shield didn’t refund me. That was really disheartening. I’m still waiting to get that issue fixed, and I’ve gotten a few quotes between $3,000 to $5,000. Because American Home Shield already deemed that it wasn’t gonna be covered, I can’t request it again.

And then AHS sent two companies out. JS All Tech was able to take care of the issue, but AHS sent out another company prior, which was an extremely inferior company. And I have not had any issues since it was repaired, but getting the repair done was an extremely difficult.

So, the first day of this claim was Sunday, at 3:00 in the morning. I woke up, and our furnace was out. So, I contacted AHS, and I got an automated message saying that they will be contacting me. And then I got another automated service saying that a heating contractor will be getting ahold of me, whose name was Graham something. 

It was 15 degrees out while this was happening. Our furnace doesn’t work. We’re using space heaters, the fireplace, and the oven to try to keep warm. And so, we were contacted, saying that they will be contacting us within 24 hours. We were contacted the next day, on Monday, saying that they would be out on Tuesday. So, we had to wait till Tuesday.

And when they came out, they assessed that we needed an electronic part they called a motherboard. They had to order that part. They came back out on Wednesday to fix this problem. And they did get it going temporarily. And then it lasted for about 24 to 36 hours, and it went out again.

So, I contacted American Home Shield again, and I got a message that a different company will be getting out to me. I contacted American Home Shield several times, trying to get somebody out here, because I did not want the Graham company coming out here again. Because they showed up in a AAA battery truck for AAA services for dead batteries, which caught me quite off guard, because I expected a heating and cooling company to show up.

So, the other company that was assigned responded and said they’ll be out the next day, because I guess they have 24 hours from the time you make a claim to get out there. At this point, it was below zero. And then he came out. He assessed the problem. He went and got the part. Within two hours, he was back, and he fixed it. And as of now, it is still working. So, the second company was good. The first company was a joke. 

And I can barely understand most of the people I talked to at American Home Shield. At the end, I did have somebody that was good. They stuck with me. They called me back. So, I’d hate to put him in the same boat as the other three people I talked to, who were just going through the motions and reading off a script, and just very little help, if I could understand what they were saying.

And if you ever have a problem, it’ll show up as water leaking from the bottom seal of the toilet. And sometimes it’s not so bad, and sometimes it’s like a gush. And we kept having a reoccurring problem because some of the contractors were not fully capable of knowing how to mitigate the problem. And because of that, we had some water damage and smelly basement.

That was last month, and that was the fifth time. So, I was not very nice. I read them the Riot Act. I said, “How many times would you, as a personal person, put up with having your house smelling like poop because somebody didn’t do the job right, and then that bathroom was out of commission?” And that’s not acceptable either because that bathroom is for my special needs daughter. And so, she has to come up the stairs to another floor to get to another bathroom, and it just makes it complicated. 

So, something with them and some things just don’t get proper attention, because that was not the first time. We had a similar incident with our washing machine, and that had to be replaced about four or five times as part of a combo. And they kept playing games with us, saying they’ll fix it. And they actually sent GE, and that’s what made it worse. GE would replace the part that was bad, but they wouldn’t call the unit bad. But they would let it work for two to four weeks, and then it would go out, and then we’d have to call them back again, and they have to replace all the innards, and do it all over again. And then it would work for two to four weeks, and then we’d be going to the laundromat again because it would break. 

So we went through that with them five times. And finally, I wrote a note since I know the person who’s the CEO now. I sent a note directly to Bill Cobb for American Home Shield. He apparently got the note, sent it to his assistant, said, “You need to call this man to figure out what’s going on.” Because I told him, “I’ve got internal water damage now, and my house is smelling, and I keep getting faulty repairs. Do I need to call Fox News and whatever?” It takes that to get stuff done, and that’s ridiculous.

My challenge is that I’ve heard worse about some of the other companies, because I considered moving to their competition. And they were cheaper and supposedly better. But when I read the reviews from ConsumerAffairs, people said they were better. But then when I talked to the actual plumbers and the folks that did the work, they said that those people don’t pay. They’ll get them the business, but then when it comes time to pay up, they said that American Home Shield is the only one that actually follows through and pays them their money. 

So, that makes it hard for a consumer to go with what ConsumerAffairs recommends, but then you find out they’re not paying the ticket, then you get stuck in between and don’t get good service.

I’ve had American Home Shield for six or seven years. I’ve always either had to escalate or fight with them or beat them up to get them to replace something, because they never want to replace anything. And when it takes five times to replace the same kind of problem that’s like a $20 or $40 seal, that’s not speaking very highly of American Home Shield or their contractors. Same thing with the washer and dryer. A washer and dryer commonly costs $1,500 to $1,600 if not over $2,000.

So, when you replace those parts, you’re spending more than what it costs to build a unit. And when they do that five times, you gotta sit there and think, “Why would you do that five times when you could do once, twice, or you may get to three, but you should be replacing it.” It’s almost like there’d be a check and balance, or some type of legal stance to say, “Look. Three is it, and we get to three, we need to replace it.” Because now, they’re wasting my time, their time, everybody else’s time, and they’re wasting money. 

And I’m very dissatisfied with their website because I can’t get to a representative. They want you to do it through an automated way, and sometimes, this stuff needs more urgency than automation, and you need someone to talk to. And when calling their customer service, sometimes we get good folks who will walk us through and try to help. But then what happens is you end up with a problem because even though that person was trying to do the right thing, it gets handed to a contractor who doesn’t. So, it makes them look bad. So, I can’t blame that all on them. Sometimes it’s the contractor. I’ve had one that left us in the middle and didn’t finish the job, and we’ve never gotten it solved.

And I went back and forth with AHS for a while. They kept saying they’re still reviewing my claim. But in fact, they had denied the claim and sent a letter saying that they denied the claim, but under a different company name, Front Door, which is their parent company, so that I wouldn't know it was from AHS. Apparently, they do this. I did some research. And they are notorious for doing this, particularly with the garage door stuff.

But anyway, I caught them a day before my ability to request a second opinion expired, and said, “No. Come on. We've been on the phone a bit.” And they tried to talk me out of it. “You know you're gonna have to pay for another service fee if the next company says this was the same thing.”

AHS was giving me the runaround and stonewalling so that they wouldn't have to pay the claim. And so, when I demanded a second opinion, they sent out Ace’s Garage Door Repair. They came out and they were actually great. They came out and saw the same thing that the first company saw, which was that the garage door opener had stopped working and it stopped sending signal to the motor to open the door.

But then they came and they examined it and said there didn't seem to be any sign of surge. There's no way that could have been a power surge. I'm gonna guess that they did some diagnostics and saw that the control board had failed and said that they just needed to order a new control board. It took about two weeks before they came back with it and to install it.

It's working perfectly now. They did a great job. Ace’s was fantastic. The guy they sent took the time to explain what he was doing and why he thought that. All of his reasoning and what to expect coming up next. Very, very good customer service, the exact opposite of what AHS was providing.

I think my main problem with AHS is that they fight really hard to not actually pay them. And they also communicate really badly and misleadingly about the status of the claim, so then I'll sit and wait instead of requesting a review. So, If you have the money to self-insure, do that instead. Because for the stuff that's in the hundreds of dollars or even thousands, my experience with AHS is that they fight really hard.

The contractor that came out was very professional. Also explained to me what he thought was going on with it and what needed to be repaired, and explained to me that he had to order parts for both items. And as soon as the parts came in, they would reach out to me to reschedule.

After the repair, everything is functioning fine. The lighting panel on the refrigerator is brighter than it was, so I guess it was just on its way out. With the washer, I haven't had any issues at all.

AHS is a good company for when things break down in the home, and you just never know when it's gonna happen. I'm also going to start utilizing the additional things that they offer was on the website such as a tune-up on my HVAC. They have contractors for that.

AHS is responsive and I don't have to worry about who I'm going to get to fix an issue. If I would have called a plumber, it would have been so much more, or an electrician. I also had to call for a fuse that went out and I swear that I went out to the fuse box and switched every switch, but he came out and he just did it. And if an electrician would have came out, it would have cost me a whole lot more. They're very easy. They come out pretty promptly, address the issue, give you information. They've just been great.

They just always come out and took care of stuff and I didn't have to worry about an extra cost of anything except when my air conditioning went out and he had to put in Freon. But it wasn't very expensive for the Freon. But yeah, I've had them for a while and it's just peace of mind. I don't have to go looking around for somebody to do the job. It's worth the money that you spend every month to have that peace of mind, and I've been very happy with them.

I haven't talked to an AHS agent from in the United States in years. The last time I got to do that was because we were without heat for two and a half months. Two and a half months over one part.

If I didn't own rental properties, I wouldn't have American Home Shield. I wish I'd never bought it, but I'm too deep in now.

One of my rental properties is a resort rental, and the air conditioner went out on tenants who were there for a week during the summer. American Home Shield decided it wouldn’t take the vendor's advice to replace the unit, and said they could get a part from somewhere. They lollygagged for about three days until the tenant moved out, demanded their money back. And then they ended up letting the guy get a brand new one like he suggested in the first place and install it. I lost $2,600 because of American Home Shield.

So, AHS is the absolute worst company ever that I've dealt with in my life when it comes to customer service. If you want to call somebody in the United States, forget it.

I've looked all over American Home Shield's website, and they sure don't want anybody to comment on their site because they know how bad they are. Every time I've ever been able to escalate and to get somebody who could actually do something within a couple of months, that person has apologized and pretty much said, “Yeah. I know what you're talking about. I hear it all the time. It's what everybody says.” And then I see their ads on TV, and they talk about how somebody's there in 24 hour. It's a bunch of crap.

One of the things that I fortunately learned and people need to know is get to know when you have somebody come out to your house for something, like a plumber. If they do a really good job and they're clean, et cetera, then make note of their company and pray that they remain a vendor. And you can ask. I will never order service online again.

The contractor was okay, but I was a little upset because they had to come out twice. The first visit was to diagnose the issue and order a part. It took about two weeks for the part to arrive. I was told they would call me to schedule the installation once it came in, but I ended up calling them back to follow up. After I called again, they confirmed the part had arrived and they scheduled the appointment.

Since the repair, it’s been working fine. I did have them come out a second time because I noticed a whistling noise that it had never made before. They checked it and told me it was normal, and that was about it. I still notice the noise though and I’m a little concerned, but for now, I’ll have to wait and see what happens.

Everything has been good since then, my only complaint is that two different people came, the first time, one guy came and another guy on the second. I’d suggest having the same person start and finish the job for consistency.

He tried everything while I wasn’t there and said it was working fine. When I tested it, I got two errors right away, but then it worked. I was concerned because I wanted to test it myself, put a load in and see how it works before they left, not watch them run water through it. I’ve been keeping an eye on it for a few weeks, and so far it’s been okay.

The only downside is the cost. I started with less than $100, maybe $40–$50, and now it’s over $100 a month. What I dislike most about American Home Shield is that I no longer talk to regular staff. Everything is routed overseas, and it’s very difficult to reach someone when there’s a problem or conflict.

For example, they ordered parts for my washing machine, one came from UPS and the other went in the mailbox. The mailbox part wasn’t acknowledged, so I was repeatedly told it hadn’t arrived. I had to make numerous calls to American Home Shield and Sears to confirm the part was there, but it didn’t get through the system because it came in the mailbox.

It took days to finally get through to them that the part was at my house. They kept telling me it wasn’t and kept rescheduling four times. Each time, I’d get a notice saying they weren’t coming because the parts hadn't arrived, even though I had confirmed it with both parties. The whole process was completely messed up.

It’s a must-have if the people are buying a home and don’t know the area. We moved to North Carolina with no family or local connections, so we didn’t know any reliable appliance people. A service like this is perfect for that situation. We can’t rely on referrals from friends or family. Other than that, everything’s been okay so far.

I’m about 90% happy with the technicians who come out, but only around 65% happy with customer service and issue resolution. It often feels like a big circle of calls. Everyone is polite and thinks the problem is fixed, but things don’t connect properly. Even when I speak with Sears or American Home Shield, it becomes a confusing, messy process.

It seemed the thing at the back had frozen, so they ordered a part. The wrong one came in first, but once the right part arrived, the technician came back and installed it. He showed me the frozen area in the back and took care of it.

The contractor was professional, on time, and answered all my questions. He never seemed impatient. He cleaned up after himself, which I appreciated because that doesn’t always happen. He even took the trash with him.

I get tired of how long it takes to get someone to answer the blasted phone, but I don’t know the volume of their calls. It’s nothing I can’t live with, and I wouldn’t call it poor service. They do get back to me quickly.

I’ve only used American Home Shield twice, and I don’t have any complaints. They sent professional servicemen who came out and did the job. I also like that the contractors call and let me know if they’re delayed at the appointment.

I’m happy with AHS. I got them because my sister had them years ago and they replaced her refrigerator when she had a problem with it. That’s what I was thinking about when I got it. I wasn’t thinking about other kinds of issues. My refrigerator actually never required any service in the 20 years I had it. My sister pays a little bit more, and she said maybe that’s the difference with the coverage. I haven’t had to use them before, only for a cooktop a few years back.

I checked in the morning and, again, after I got off work. I gave them a call, and the guy was really nice about it. He said it just hadn’t gone through yet, and it’d probably be through tomorrow, which was a little annoying. Finally, we got it all situated. It took the tech a week and a half or more to come out. We were out of dryer for a while, so we had to air-dry clothes the old-fashioned way.

The tech was really awesome and quick. He was really nice to my dog. I’m pretty sure he was Russian, so he wasn't fluent in English, but he got enough to get along. It didn’t hinder him from doing his job. He also had a translator right on hand. He fixed it, and I have no complaints about him.

I got a second opinion from Floyd Services, and they were full of crap. The technician tried to sell me a $10,000 AC unit to replace one that was less than two years old. It turned out the issue was just a loose wire and some settings that needed to be reset. What he was telling me sounded right at first, until another company explained that it wasn’t correct and there was no reason to replace the unit.

The breaker was also messed up, so I had to replace it. But the main issue was just some wiring that had come undone, probably from vibration or something. I don’t know how it came loose. The other technicians hooked everything back up, and it works fine now. I only had to spend about $15 on a new breaker.

At my old house, there was another situation where an AC technician missed a leak. It wasn’t that he did anything wrong. It was just a very small leak that he missed. The guy said he found it by accident. It didn’t seem like anything dishonest or like he was trying to sell me something.

There are some things American Home Shield doesn’t cover that I think should be covered, but that’s just my personal opinion. The reason they denied the claim at first was because it was missed wiring. If I had installed something myself and did it wrong, I could understand them not wanting to cover that.

But if the work was done by a professional technician, I think it should be covered. And if American Home Shield wants to recoup their money, they should go after the company that did the work. Like I said, if it was done by a licensed professional, I believe it should be covered. That’s just my opinion, though, and I can see the other side of it as well.

Sears was okay, but they didn’t actually do anything. Every time they came out, they said they were ordering a part. Somehow things kept getting mixed up. They would say the part was delivered to my house, but it never was. They never really ordered it.

It’s actually American Home Shield that I’m frustrated with. He submitted a request for a new washing machine, and we’re just waiting and waiting for American Home Shield to approve it. If he's the expert in the field and he's recommending it, I don’t understand why we have to wait for days and days. I'm a little frustrated because I need to do laundry, and waiting on the okay from American Home Shield is just taking too long.

They use companies that, in my opinion, have no intention of fixing anything. If they use subpar vendors, that tells me they’re not really looking out for their customers. It’s happened to me far too many times for it not to be the norm.

When the warranty sent a vendor, I’d check that vendor's website. I couldn’t leave a review for the last four vendors. Their pages look great, but you’re not allowed to post anything. So, I had to leave my reviews on Yelp because their sites wouldn’t let me.

That raised my suspicion, because if you’re a legit vendor trying to help people, you’re going to have some good reviews and some not‑so‑good ones. But their sites only show glowing comments. Then they come out here and the service is garbage.

Submitting a claim is easy. That part is seamless. The real problem is the vendors they use. I switched to another company that drops any vendor after three bad service reviews. That’s the kind of policy I need.

After all the money I’ve paid the warranty over the years, I should be able to call and speak with someone I can clearly understand. But I can’t understand their customer service agents.

When you try to explain the situation to them, they won’t go off script. They stick to their script no matter what. They repeat every word to the letter. Their service feels very robotic.

I’m now with Choice Home Warranty, and it’s been a much better experience. Their service is better and the pricing is lower. I had an issue with American Home Shield about six months ago when they raised the price.

Either I missed it or I wasn’t notified. When the payment came out of my joint account, I called to ask about it. They told me they raised their prices, and I said I was never notified. Once again, they just stuck to the script.

I was with American Home Shield, on and off, for almost 20 years. When I bought a house in the mid‑90s, they gave me excellent service and took care of what I needed. But over the years, I noticed a downward spiral in their service, their vendors, and their customer care.

I was greatly disappointed, and I ended my contract with American Home Shield. I even wrote a letter to the CEO explaining why I canceled. Have I gotten a response? No. I’m just one person, and he doesn’t care.

So I went back to American Home Shield, and they said it should’ve been authorized. I went back and forth two or three times. Finally, it was approved, the technician showed up, and the work got done.

The technician was very good. I’m reasonably technical myself, so we talked through the idea of adding this auto thing and whether it would make me happy with this reset. We agreed on something reasonable, and he did it. It’s been fine ever since. In the end, the technician basically bailed everyone out.

The coverage is pretty limited, with a lot of nitpicky rules. The warranty pushes back over small things, like saying they won’t cover it because I plugged it into the left side of the wall instead of the right. But certain things are covered, and that part is worth it.

American Home Shield’s website is pretty good as long as what you need is straightforward. But if your issue is even a little different, it sends you in a loop. If it’s the same as what everyone else wants, it’s easy.

The only thing is that the price has gone up over the years. I have issues with the cost because you're paying monthly and then a service call fee on top of that, and those service calls went up too. I’m not really happy about that part, but it is still better than having to pay full price for something.

The part I didn’t like was when I had a leak in my shower head. They said the issue was behind the wall and I had to do all this other stuff before they would come back. I had to constantly tell them, “I’m not gonna pay you again to come back out” for the same issue. They really need to keep track of that, because I don't feel I should pay twice. But overall, it's worth purchasing.

Recently, I was having issues with the microwave popping the breaker. Every time we would try to use it, it would pop the breaker for that side of the house. And then finally, it just completely went out I went on the app of American Home Shield and and I put in what the problem was. And they sent somebody out to my house.

That site was easy to use but getting somebody out to the house was a little more difficult, because they told me they'd be there at a certain time, and it was almost an hour and a half after their window before they showed up.

I had to have them come out twice ‘cause one time they had to cancel. I have another claim open for the house. I'm trying to figure out which that contractor was for this claim and which one is for the other. They told me they would be there between 4:00pm and 6:00pm. And then I got a text message from the actual person at 6:03 to let me know they'd be there in 40 minutes. They showed up at around almost 7 o'clock. The guy told me that there was a switch that had went bad. And that's why it was causing it to go out. He was quick, efficient, fixed what he had to fix, and he was on his way. He was fine.

I have a another claim that's open. And apparently, AHS only has one company that handles electrical. And I cannot get them to schedule a time for me to come out, because I get off at 3:30pm, they stop at 4:00pm, and I can't get home until 4:00pm. They don't do any weekend services either. So I asked Home Shield to provide a different person for me to try to schedule to come out because the lady that was on the phone was rude with me. And when I went online to look at their reviews, they had horrible reviews online. And a lot of them had American Home Shield claims in the reviews on Google. They told me to ignore all of the reviews because they do their own vetting on their people. And that's the only one in my area.

I've had to reschedule a few times. They want me to find a day that I can be home at an earlier time but since I am working, I’m trying to schedule it around my work schedule. They told me not to call back until I had a day that I could be home earlier. Now I've got two outlets that won't even come on even when the breaker is turned on.

Every time I've talked to somebody from AHS, they've been really good, other than the fact when I asked them for another person. But they don't have very many options.

I called American Home Shield back and they put in another ticket and dispatched Sears out again. Sears had an appointment scheduled on a Monday but they cancelled it the morning of. They said they didn't have any technicians, so they rescheduled it.

On the scheduled day, a Sears truck pulled up in front of my house. By the time I could get out there, the guy had left. Then I got a text saying that the appointment was cancelled and has to be rescheduled because they have not received the part. They haven’t looked into it. How would they know which part they need? We rescheduled and it got cancelled again.

On the next schedule, the guy came out and he looked at it. He replaced the main board and the overload relay for the compressor but that still didn't fix it. There were two other appointments that have been cancelled as well throughout that whole process.

I have to have a refrigerator. I have a mobile food truck and I’m the only one working on it. They only give you a window from 8 AM to 5 PM. So I had to shut down for the whole day. So every single time I had an appointment with Sears, and whether they showed up or got cancelled or rescheduled, I've lost about $3,000 worth of revenue. Plus, I have to eat out every night. So that’s at least another $70 a day of eating out because I have nowhere to store my food.

They wanted me to do another ticket, but they wanted me to pay for another service fee. So I talked to a supervisor. He got me to agree to let Economy Heating and Air come out and look at it. He said he wouldn't charge me for it. And they refunded my original service fee because of all of this.

Economy Heating and Air showed up and they're amazing. The guy was so professional and nice. I told him what was going on. I told him the refrigerator will run and it'll get to the temperature. But then there was no telling how long it would run and then it just shuts off and it will not turn itself back on. You have to turn it completely off, wait for a while, then turn it back on and it'll come on. The compressor gets so hot you could sear a steak on it. And that shouldn't be.

I told him I would turn the knob completely off position and then turn it back on. He figured it was the thermostat and that it would be an easy fix. He submitted the report and we’re still waiting for AHS’s approval on whether they can get the part ordered and replace it.

Sears is horrible. AHS should never use them. They're going to make AHS look bad. Because through all this, I've really been considering cancelling American Home Shield and going with another company. And I've been with them since 2016.

I had a leak in the sewer pipe and in a copper pipe. I called it in on a Thursday but they didn't come out and fix it until the following Friday. They did good work and it was done but it took forever. I've been mopping up water for a week because there's no way to stop it. I have about a two-thirds basement, and the leak was under the crawl space. It leaked into the basement through a crack in the wall, so the water just kept coming in. After they fixed it, it was fine. And repairman did a good job of fixing it.

I didn't even know there were companies that offered home warranties until my niece told me about it. She also uses AHS and it has been the most amazing experience. I'll never let this go. I will always have a home warranty, and the way things are going, it will also be with AHS forever.

For the cost of what you would pay to get your furnace fixed, the yearly fee where I paid for the services for the year, plus the service fee that you pay once you've join AHS as your home warranty, it's just worth it because I feel like I save money and I know that they have already vetted the company that's gonna come out here and perform the service. It's been a easy experience and very effective. And I don't have to worry about something breaking because it's covered under this warranty–all of my appliances, plumbing and electric.

I pay $130 to Comfort Pros to come out here. If the problem still exists, you can call them because that's what you paid your annual premium for.

I just bought my house in December. I'm recently divorced. When I was married, it didn't matter because my ex-husband could fix all these things. I don't have anybody like that now. But even if you're not single, but your partner is not that handy, it is so incredibly worth it.

The contractor came when he said he would come. He was professional, and explained the problem and fixed it. So it was really a 5-star experience. My heater has been working fine since the repair.

The price is a little high, and if there was something that made me reconsider going to another home warranty company, it would be the cost. When I started out, the cost was around $35 a month, and I understand because this was 18 years ago. Now it’s $109, and my service charges used to be a lot lower, and now I’m paying $100 for the copay. In a year, that’s $1200 plus many service calls I have.

It’s a considerable expense. That would be the one factor that would sway me. I know that Sears is in the home warranty business now. That would be someplace, because of lifelong experience with Sears, that I would certainly consider if I found I could not afford to pay for American Home Shield any longer.

The contractor was very good, courteous, and knew what the problem was. I don’t understand how furnaces work, but he explained it to me in a way that I could. The furnace is working fine now. I’m warm and happy. I don’t have to worry again because it scares me when it doesn’t work, especially in the winter time.

I have been with AHS for 2 years, and I’m happy with the service so far. They find someone to come out quickly. The one time I was not happy, when I had it the first year. They recommended a plumber who couldn’t come out for almost a week. I thought I don't even know why I have their service if they can’t get someone here within a reasonable amount of time. I want a quick response. That was the only time I did not like your service. But other than that, so far, so good.

My sister recommended American Home Shield to me, so I got it as soon as I bought my house. She said it helped her out a lot with her appliances. I like that it’s so easy, that I just push a button, and I don't have to make a whole bunch of calls. I’m a disabled veteran, and I’m pretty apprehensive about making a lot of phone calls because I get irritated fast. I’m not so happy with the price because it jumped from 89.99 to 125. But otherwise, American Home Shield has been good for me, and I trust and recommend them.

They called, and I got another call saying they would call me 20 minutes before they come, so it was really nice. I appreciate it.

Generally, shortly after I make the claim, they send me a text saying which contractor has been assigned and when they'll contact me to make the appointment. The contractors have all been very professional, helpful, and polite. Fo my hot water heater, there was a slow leak on one of the drain pipes, and they replaced the spigot that was leaking. It’s working perfectly now..

AHS offers convenience. If I need something, I can go on the website, and there's a checklist of issues. You can just narrow it down, step by step. Ahs is very handy to have if you need it.

And then after some time, the Detroit Heating and Cooling person said, “Oh, yeah. I guess I can do that. Give me an hour to come back and do it.” They came back. They fixed the motor. But whatever they did, they missed a step, because after they fixed it, then our heat would not turn off. So, the thermostat wasn't working to control the temperature. Once the heat is on, it never shut off.

We called a couple of times and left messages to get them to come back out. Once they came back out, the same technician acknowledged, yeah, that there was a wire that they didn't hook up or connect correctly, which is why it wasn't working. So, after the first visit, they came out maybe four days later, ‘cause there was a weekend in there, maybe four days later or so to come out and look at it and fix it again. It's repaired completely now.

Actually, it just went away. He kinda banged on the wall. For some odd reason, it still did it. But then I just realized it wasn't doing it anymore, so I'm not exactly sure what happened.

They company came to do maintenance on my furnace before, and I'm very happy with them.

I’ve had American Home Shield for two years, since I bought the house. And I had them before at my old house also. And I used Warhold at my old house and had a very, very bad experience, to the point where I had to take it to the Better Business Bureau. And this time, they were fantastic. I had a much better experience. I have no complaints on their end. The technician was nice, thorough, and explained everything. 

My only complaint is that, because of the issue, I had to shut off the water to the entire house, and nobody could come out that day, so I had no water to the whole house for two days. And I even contacted Warhold, and they said they couldn’t come out for that next morning. So, that was my only thing because I was stuck.

The one before that was for our air conditioner, and the technician from Lane Services did a wonderful job. He was very friendly, and he treated me good. He called me about 20 minutes before he got here to let me know that he was coming. I don’t have any complaints with him. He was amazing.

And then when he came back and checked it, he saw that it was a default part. He showed me something right there where it looked like it melted. So, he had to order another part, and then came back out and fixed it. And now, it’s working.

And then during that time, I had him check my washer. And so, he came out and checked it, and then ordered a part that he found out was wrong with my cycle, and he fixed it.

So, the technician was very professional. And when I called AHS to let them know what was wrong, it took a little process time because of the weather. But once the technician came, saw what was wrong, and took care of everything, I was relieved. I was satisfied. He was very good at what he does.

I'm calling American Home Shield and I'm talking to foreigners who don’t understand me and I don't understand them. I’m getting cancellation emails from different plumbing companies, and I'm lost with all of that. I expect somebody to give me the guidelines, lay it out for me, what needs to take place, but I’m struggling to understand what they're saying and I'm getting transferred to different people. I'm very dissatisfied with it.

After submitting the claim, I received a phone number and a notice saying the contractor would contact me within 48 hours. I later received a text message with the date they would come out to the house. The company that came out seemed more like a smaller, mom-and-pop style operation rather than a large company with a big fleet, but they were very friendly and helpful. When they arrived, they inspected the garage door and said that they would need to order parts. Since my car was stuck inside the garage because the door wouldn’t open safely, they helped open the garage and push my car out while I had it in neutral.

The only downside to the experience was that our claim was open for quite a long time. It was almost 14 days before they came back after saying they needed to order parts. During that time, I hadn’t heard anything, so I ended up emailing Home Shield to ask about the status. They eventually showed up around day 17 to complete the repair. The delay was the only frustrating part of the experience. Overall, I’ve had nothing but good experiences with American Home Shield. I’ve never been blindsided where something I filed a claim for suddenly wasn’t covered due to a technicality. Because of these experiences, I’ve already recommended American Home Shield to others.

For the most part, American Home Shield is a great company. They hire people who have been amazing at what they do. I’ve had other home warranty companies in the past where the contractors made me cringe when they walked through the door. American Home Shield gives me peace of mind. It’s worth it to have them for your house. I like that I can get on my phone day or night and submit a claim. The last contractor couldn’t come out until the next day, but we were able to communicate quickly, and he helped me manage the problem in the meantime.

I’ve been with American Home Shield for over nine years and I have four houses with them. I tell my friends to get it all the time, to get some type of coverage if their stuff breaks down. And even though sometimes you might have to wait a couple of days depending on when you call, they are on the job as far as getting your needs met. The only thing is, I feel like I'm paying too much money as far as the price goes.

I like the way that American Home Shield schedule things. But they don’t cover the things they should cover fully. I had to pay for my air conditioner to be replaced because they were only gonna give me $3,200. They said that the wear and tear on it wasn’t covered by the warranty. Well, in that case, what is the warranty for? I have tried to use them for parts. When a compressor broke, I had to wait three weeks to get them to send somebody out. Afterwards, I had to wait for them to agree to pay for it. I had to pay partially on my own.

Over the last eight months, we’ve dealt with three or four different contractors because they kept on wanting to get second opinions. That caused confusion because I got two ACs on the back of my house. The first AC went out, and the second AC went out about a month later. American Home Shield was confusing the AC and what work had been done to both ACs at the same time. We were out of AC for about three months during the summer time last year, so it was not pleasant. But the last contractor was good and knew exactly what to look for because he had been here the last time.

The last time I had something, they couldn’t find anybody in the area to fix it. I thought that was strange since I’m in Hampton Roads, the most heavily populated area in Virginia. I had to find my own person, pay them out of my pocket, and had AHS pay me back. That was a little bit inconvenient. I did get paid for it, so I can’t really complain.

I have had AHS for a very long time. Whenever I call them, they usually come out and take care of what needs to be done.

I have been with American Home Shield for almost 24 years. They’ve been terrific. We’ve used them through the years. We’ve had hot water heaters replaced, gotten a new furnace, replaced the guts in our hot tub at our last house, replaced the central vacuum, and I’m sure there’s more. I like that I have peace of mind.

The contractor was good, with the exception that the thing was clearly dead. The technician had to come out and inconvenience my full-time working tenant for the first visit. Then it was deemed that it had to be replaced and a second visit had to be scheduled, which is very inconvenient for clients. But the new one has been working.

I had to fight, cuss, call, and cuss to get somebody to get me somebody out there to fix that furnace. Then when Guaranteed finally got back out there, the house was filling up with the poison that came from the gas. My sister has medical issues and she was in a cold house. American Home Shield kept putting me through and telling me somebody was gonna call me, but they got my money. I had to tell them that I was gonna sue them for every penny I paid them so I could get my furnace fixed.

Guaranteed Services came to my rescue when American Home Shield finally agreed and took care of the furnace. We got a brand-new furnace. But American Home Shield's customer service people were lousy. They didn't hear my needs, but they took my money. Matter of fact, they kept calling me trying to tell me I ain’t paying my bill and you were drafting my account.

American Home Shield needs to be a little bit more compassionate, especially during the wintertime. Their system needs to have an elevation when it's an emergency. With my sister having an illness, they should have taken consideration and not waited another three weeks, and I had to keep calling back. Somebody should have been reaching out. Somebody should have said, “You know what? We see this needs to be elevated, not the normal elevation.” But they didn't do that. They made me wait trying to reach somebody who they couldn't even reach themselves, and kept telling me, “Well, you want to try to reach out.” I told them, “For what? I didn't hire them. Why you didn't send the people you sent the first time?”

American Home Shield sent Guaranteed Service to service the furnace, but then they got this man to fix it, and that was the problem. Then Guaranteed Service had to come back. But they were so nice. They tried to work over their time to get my sister some heat once they came back, and they’re the ones who deserve all the praise. They tried to flip it and rush American Home Shield to get that furnace for them so they could get it done for my sister. I got two houses I got under American Home Shield. So they need to hear from me because they're getting my money. They’re getting over $100 a month.

The tech arrived on Wednesday, February 12th, to diagnose the problem. The tech determined that a replacement part was needed and the part was ordered on the 12th. I was informed that delivery of the part could take up to 7 days. And it did. When AHS was informed of the time frame to receive the part, it should have reassigned the project. My family and I ended up renting a hotel room for 2 days. The part was finally delivered on February 20th and the repair was made on the same day. Very unhappy. Searching for my next Home Warranty plan.

They were supposed to be here between 11:00 and 4:00 and I had an appointment that day. I told him we had somewhere to go. I asked if he'd be able to fix the garage door and he said he didn't know and that we were gonna have to see what they say. He talked to my husband for a minute and he was going on and on about how our garage door was out of code. He said it was supposed to be a new spring system.

We didn't hear anything and I tried calling Winston Doors to see when the spring would be in and if they'd be able to fix it. But they couldn't tell me anything and I had to call like 500 times just to get someone to answer the phone. I called AHS and they said they had not gotten the paperwork to see what needed to be done. Mysteriously, in the next hour, I saw on my online account with American Home Shield that the authorization had been approved and next thing I knew, I received a text message that I had an appointment on a certain day from 11:00 to 4:00.

My husband was at home and was waiting all day but 4:00 rolled around and nobody had shown up. I looked on American Home Shield and pulled up the text message. My appointment had been changed to 12:00 to 6:00. No one called me to change the appointment. I was just supposed to miraculously know this without being notified. We waited and no one came. I called Winston Doors and asked when the tech would be here and the rep said they didn't have me on their schedule. My husband called AHS and they said no one ever confirmed the appointment. But the text message didn't say I needed to text them to confirm.

No one from American Home Shield ever contacted Winston Doors, from what I was told, that I had an appointment. Then, they told me they couldn't make an appointment for a week and a half. I told them I had already been waiting. I waited a week for my original appointment and a week and a half for them to supposedly order the spring. I was not waiting another week and a half because they couldn't communicate and come to my home to fix my garage door. They said someone could be here the next day from 9:00 to 3:00 but I said I was not gonna wait at home for six hours again. After a long time waiting on hold -- and we were on the phone for over an hour and a half -- they said that they would come at 3:00.

My husband and kids were home and the tech showed up at 5:00. I took him to the garage and he asked if I could open another door. I again told this guy that it was locked. There were boards and I preferred not to unlock it. I told him I thought they were coming at 3:00 and he said they don't give specific times. I was trying to tell him what had happened but he just kept cutting me off and told me he was in a hurry. Then, he said he didn't think he could fix my garage door because it's a one-spring system. I told him he should have that on his truck. He was here to fix it. He said he didn't know if it got loaded. I told him I had already been dealing with this for more than two weeks and he was being rude. I told him he could talk with my husband. My husband came out there and he told him that he was in a hurry because he had to get to his next appointment before it got dark. That doesn't mean to be rude to me because you're late and it gets dark in 30 minutes. But he had the spring and he put it on.

But he didn't make my door, so it closed all the way and I had a gap in my garage door. We had to call Winston Doors again like 10 times to get them to answer the phone. They finally answered and the rep said they can't get back out here for a week and a half. I told them they fixed my door improperly and they agreed to come out within two days and the tech adjusted the door.

My husband called American Home Shield and told them it was poor customer service. That was the second time. The last time we had someone come fix our stove, we also had a similar situation. American Home Shield is using companies that are really rude. They don't have good customer service, it takes forever for them to come out here, and they don't submit the paperwork to AHS in a timely manner. We're just waiting forever and that's crazy. My husband spent I don't know how long getting transferred from person to person to person to get someone to hear our complaints about the situation and we're supposed to be getting back the fee that we paid to get the garage door repaired.

Second, I’ve had to call multiple times for the same issue. I reported a problem with my dishwasher, and each time they said it was fixed, but it wasn’t. Since December, I’ve called three times. The last repair was on February 12th, but it still didn’t work. They’re coming again tomorrow.

Another issue I’m having is with my bathroom. I have a broken faucet in a double sink in a house appraised at $1.3 million. I requested a repair, but I was told they would only install a builder-grade faucet around $60 to replace a set that originally cost $300. They said they only cover builder-grade items, regardless of the value of what’s being replaced.

It’s been very disappointing. You can’t replace a $1,000 piece of equipment with a $100 builder-grade item in a custom home appraised at $1.3 million. I’ll never put builder-grade things in my home. When I tried to discuss this, the representatives were hard to understand, rude, and unwilling to address my concerns.

When I purchased my warranty, I was very impressed with the sales, marketing, and service. Over the past year, things have taken a downhill turn. I’m in a battle with AHS right now. I have to pay $400 out of pocket even though I already have a warranty, because they won’t cover what my home deserves. After paying for American Home Shield for about 14 years, it feels pointless to have insurance on my appliance when it’s not being properly covered.

The first contractor was nice and pleasant. He gave me his name. It was wonderful. The second one came three times, but I didn’t know his name until the last day. He wasn't very talkative, but he did his job. The only thing I didn’t like was him speaking negatively about the first contractor, and I just don’t believe in bad-mouthing people.

My only complaint was that it took so long for my freezer to get fixed. It was about three weeks because they had to order the part, so it wasn’t anything like they were trying to take a long time. It just ended up being a longer time.

But other than that, it was a great experience. I’ve told different people about AHS, and they're going to check it out. Everybody was very good. They were courteous and polite. There's no cussing and smoking. Sometimes some come in, and I can smell the cigarettes. But there was nothing like that the last time.

When I signed up, I did it online. I put my phone number and sent it. When I was filling out the other part, the phone rang. The lady called about it, and she was very kind. She even gave me a discount, less than the price of what I would have gotten if I had just continued online by myself. That was really great.

The price is wonderful. There’s so much I’ve had to replace. It’s great because we had AHS for a short time, and I’ve already had to use it. I am very pleased with the price, service, and the fact that everything they told me when I was getting this service was the truth. They followed through on what they told me they would do if any of my products broke down.

The initial experience was good. But after they couldn't fix it and I asked them to expedite the next vendor, it took a week for the next vendor to come on board, only to have the next vendor say he couldn't fix it. They didn't expedite the third vendor. So it was about four days for that vendor to get on board. I was not satisfied with the delay. I was without my oven for about three weeks.

The technicians who came out were good. The PJ appliance technician was great. We had a good conversation. They went right to the product and knew what they had to do. They had to call in the supervisor because of the way the door latched. They had to order a part, and they came back two days later with the part and fixed the oven.

The only thing I'm concerned about is when you have an incident that the vendor does not service, the next step should be to expedite it to make sure somebody gets out there in a timely manner. You don't have to wait another week.

Overall American Home Shield has been great. Most of the time, I start my claims through the website and it's been very good. Their customer service is responsive. However their coverage is getting a little pricey. I've been with them for about 15 years and they're about to reach that peak mark where the cost of the plan may not offset just going straight to a vendor.

Most of the time, my needs have been addressed by American Home Shield, but I have had some issues. I wasn't happy with the garbage disposal and also had a dishwasher repair in the past. The technicians provided weren't great, and the replacement garbage disposal and faucet weren't as good as the original models. While I appreciate the security of having a home warranty, the quality of these replacements has been disappointing, considering it is a service I use only about once a year.

Overall, I would rate my experience with American Home Shield as a 3 out of 5. While I'm generally satisfied with them, I'm not particularly thrilled with the quality of the products or the usefulness considering the cost. The customer service, however, deserves a 5 as they've been polite and effective. The pricing and the online service experience are decent for the most part.

However, I encountered a significant issue when it came to replacing my boiler. The compensation value American Home Shield offered was much lower than the actual cost. They provided only $1,000 for a boiler replacement, whereas purchasing a new one cost around $5,000. This meant I had to pay an additional $6,000 out of pocket. It seems the values they assign to certain items are much lower than their market cost, leading to increased expenses for consumers like me.

While I would still recommend them for certain repairs, the experience highlighted that sometimes their financial support falls short of actual replacements. Overall, I would give American Home Shield a rating of 2 out of 5. Their customer service often seemed unsupportive when help was needed, which affects the overall experience.

The marketing and pricing seemed reasonable—I'd rate them a 4 each for the pushy but effective sales approach and the fairness of the product's price. The online tool was effective, so I'd give it a 4. I once attempted to disconnect my service due to these issues, but the process was cumbersome, leading me to continue despite my reservations.

I typically make service requests online, which is straightforward. However, the interaction is predominantly impersonal, making it feel more transactional. One downside I’ve experienced is the lack of transparency regarding coverage. For instance, I was surprised to find out that my upright freezer wasn’t covered because it wasn't a refrigerator/freezer combo. This information emerged only after the technician’s visit, resulting in some unnecessary charges and inconvenience.

My dealings with their customer service have been mixed. Some representatives seem uninformed on coverage details and often need to consult supervisors for simple queries, which can be frustrating. The overall customer service experience would rate a 2 out of 5 due to these issues.

Despite these occurrences, I still find the service to be reasonably priced for what’s covered. The website itself is easy to navigate, mainly focusing on service requests, which is quite user-friendly and would also rate a 4 out of 5.

Overall, American Home Shield has provided a decent service, although the quality seems to have fluctuated over the years. I'd give my overall experience a 3 out of 5 as their initial service was excellent, but recent interactions have been less satisfactory.

I've been with American Home Shield for about ten years. My previous experiences were satisfactory. They've replaced several items in my house, like an oven, washing machine, and a tankless water heater without any issue. The technician they sent for the heater seemed knowledgeable, identifying the problem as a possible issue with a relay and commenting on the age of the unit. However, they never followed up after informing me that they wouldn't cover the repair.

I am disappointed with the lack of direct contact with their customer service. It's frustrating not being able to speak to someone directly or having a proper channel to dispute the claim. Despite my past satisfaction, this experience has left me very dissatisfied with American Home Shield.

There was a negative experience last year when communication was poor. My hot water tank was leaking during the summer, and I had to go to the gym for showers. The company frequently changed their appointment times, which was incredibly frustrating as I had to take time off work. They once tried to schedule a repair late at night, which I declined because I live alone with my daughter. It would have been easier if they just informed me about delays.

Apart from that incident, the vendors they usually send out are good. I prefer to use those who are familiar with my home, like those who originally installed my systems. Even though I've had some pricing disputes with American Home Shield in the past, I believe they are one of the best companies, which is why I continue to use them. Overall, I would rate my experience as a 4 out of 5.

The technician from May Heating seemed more knowledgeable than previous ones. I’ve had issues with technicians not being able to fit into tight spaces like under the house or in the attic, but this guy was more competent. However, there was an issue with the unit's power supply, which led to a frustrating back-and-forth between the HVAC and electrical guys. They wouldn't address the electrical issue, which left me stuck. Eventually, they just added some freon, claiming it would fix the heating, though I remembered being told before that repeatedly adding freon signified a leak.

Rating American Home Shield, I'd say a 3 or 4 out of 5. They've improved over time, but they're still not as exceptional as my experience with Old Republic. What I appreciate about American Home Shield is the ease of making claims online. However, sometimes there are language barriers when calling customer service, which can be challenging.

If I were to recommend American Home Shield to friends or family, I'd say they're not bad. They offer competitive deals and are one of the companies I'd suggest, alongside Old Republic.

Overall, while the renewal rate increased, which they explained was due to rising costs, I decided to give them another chance. Though I hope costs stabilize, I'm optimistic about the service standard improving.

The first contractor they sent claimed that parts were missing and couldn't complete the job, which I found inaccurate. Fortunately, after I refused to pay more, they sent a second contractor who managed to fix everything that the first one couldn't. That resolved the issue, and the appliance has been working fine since the repair.

While I appreciate having this kind of insurance because it's tough finding reliable contractors across the US, there were pricing concerns. Even though they advertise plans in the range of $45-$50, my plan has unexpectedly increased to over $80. I might have to cancel and re-sign to get a better rate. While it involves a 30-day waiting period, I can wait 30 days to get the lower price.

Overall, I'd say the service is decent and cost-effective compared to other limited options, and I would recommend it. However, their approach to pricing and contractor selection could use some improvement.

When I submitted a claim online, it cost me $125, with the expectation that a plumber would address the issues. However, scheduling the appointment took almost three weeks due to rescheduling, and communication with the plumber was lacking. Once the plumber finally visited, the service cost unexpectedly amounted to nearly $500 for issues that American Home Shield wouldn't cover, citing improper installation during my initial remodel.

Despite requesting email communication about a possible payout, as of yet, I haven't received any follow-up. While their online tools and customer service were satisfactory, I am disappointed with the coverage provided and ultimately plan to cancel my policy. Overall, I found the coverage to be unsatisfactory, even though I had initially signed up based on positive recommendations from friends.

I'd rate my experience with A1 Plumbing and American Home Shield as a 4 out of 5. Their customer service is courteous and gets the job done. For the costs associated with their service, I'd also give them a 4 out of 5. My biggest gripe is with their website - it doesn't function for me. Even after inputting my contract number and following all required steps, it still doesn't allow me to book service. Due to this ongoing issue, I would rate their online platform a 2 out of 5.

My past experiences with American Home Shield have been mixed. The first time I needed service was for my refrigerator, which took about three weeks to repair. Unfortunately, it only lasted a month before I had to contact them again and pay once more. The second repair was faster, taking about 10 days, and the refrigerator is now functioning properly.

When it comes to their customer service, it typically starts well but lacks follow-through, primarily due to the vendors. If I were to rate my customer service experience, I'd give it a 4 out of 5. As for the overall coverage and product, I would give it a 5. The website is user-friendly and navigable, and I rate it a 5 as well.

My decision to go with American Home Shield was influenced by my realtor during the purchase of my new home. As for the price, I feel it's fair. Overall, while American Home Shield is a fine company, they could benefit from ensuring their vendors are efficient and reliable.

I generally set up requests through American Home Shield online. They responded quickly Even though it was on a weekend. Twin City called me on a Sunday and asked if it was OK to come out Monday morning.

I've been with American Home Shield for about a year and have been very satisfied with their service. I would definitely recommend them to friends or family considering a warranty and tell them it's a good idea. Their pricing is reasonable. Overall, my experience with American Home Shield has been excellent.

However, the process of submitting a claim is frustrating. The customer service representatives are difficult to understand, possibly due to reading from scripts and being from another country, which happens every time I call. It often takes too long to find a contractor as well. Despite these challenges, my past interactions with the technicians have been positive – they are competent and perform the necessary repairs.

While the coverage provided by American Home Shield is satisfactory, at times it feels overpriced for the service level. The online tools have not impressed me either. Overall, the technicians are reliable once they are assigned, but the initial steps to get service leave much to be desired. We plan to terminate our contract within a month as we are preparing to move.

Having this coverage has been especially important because my husband used to handle all our repairs, but due to his illness, he's unable to do so now. Ahs has been a great help, offering peace of mind and eliminating concerns about unexpected repair costs. It’s truly been a blessing, and I plan to continue using their services.

My overall experience with American Home Shield has been positive, though the first time I needed them for an air conditioning issue, it was rather challenging. It took three attempts from the mechanic to fix it, leaving the air conditioning system off for 2 days, which was inconvenient. Because of this, I'd rate the air conditioning service as three stars. On the other hand, the electrical issue was resolved promptly, and I'd give it five stars for that. In general, I'm satisfied with the service, especially since they handle things on time, and I would recommend them to a friend.

Disappointingly, they refused to replace the faucet despite it being covered in the contract. My dissatisfaction extended to the technician leaving a bag of trash in my driveway, which was unrelated to my job, and there was no follow-up after I reported his rude behavior. Though I requested a different contractor to address the incomplete job, no one else was sent. On one occasion, they had to send another technician to finish the plumbing work previously attempted by someone else. Given these experiences, if improvements aren't made soon, I may consider another company. The cost of the service, which is about $1,200 a year plus $100 per call, warrants reliable service and attentive follow-ups.

Submitting the claim wasn't straightforward. They initially sent a contractor to assess the situation, but I had to request a second opinion, as I frequently do, due to their initial reluctance to cover replacement costs. This incurs an additional $125 for each assessment. Although the contractors acted professionally, the final resolution wasn't favorable to me. The company deducted $703 to cover the service calls, making it impossible for me to replace the appliance with the cash received. American Home Shield's customer service needs significant improvement. Hanging up on customers who challenge their decisions is unprofessional. I'm paying them monthly for reliability in times of need, yet they seem to evade their responsibilities.

Despite these frustrations, I appreciate the coverage American Home Shield offers. They cover appliances and systems, offering peace of mind with the payment of a deductible. However, the reliability of the contractors they send out is sometimes inconsistent, and the rising monthly fees, which started at $55 and are now over $100 for some policies, are concerning.

The service does offer good coverage when claims are approved, and they often help offset costs for larger replacements, like my heating system. However, there have been occasions where claims are denied over small technicalities, which is frustrating. The customer service is decent, and overall, I would rate American Home Shield a 3 out of 5 for coverage and customer service. The increase in pricing is significant, and I would rate it 2 out of 5.

Additionally, my husband had a mishap involving the dishwasher, and thankfully, it held up well. We've had to utilize American Home Shield's services for other issues, such as our furnace, which we felt might have shortcuts due to the way our townhouse was built. Each time, they've responded promptly, which has been reassuring. Overall, we're satisfied with American Home Shield as they've helped us rectify various issues. Although we are new to using such a service since moving from rural Iowa, the fees seem reasonable because we only had to pay once for an issue like the dishwasher, even if the technician returned. We've filed claims both by calling and online, and both methods have worked well for us.

We're happy with American Home Shield and would feel comfortable rating them positively based on our experiences.

American Home Shield provided us with a list of replacement options, and we could choose the one we wanted. Depending on our choice, we could contribute additional money towards the new machine. The replacement was supposed to arrive on a Wednesday but eventually came on a Friday, so it took about a week in total. The new washing machine has been perfect since it arrived, and I've had no more issues with it. While they were helpful, I find the service expensive. I prefer to remain anonymous in sharing this review.

When WarHold Mechanicals LLC arrived, they assessed the situation, explained the issue, and began working. They determined the necessary parts needed to be ordered, which took about 3-4 days to arrive. Once the parts were in, they returned and completed the repair. Currently, everything is operating smoothly, although I'm in need of a new thermostat, which is unrelated to the initial issue.

I've been with American Home Shield for over two years, thanks to recommendations from my brother and real estate agent. I'm very satisfied with the service. The process is simple; if I have an issue, I can email or call, and if it is covered, I just pay the deductible and they send someone to resolve it. It's really hassle-free, and they don't bombard you with unnecessary questions.

Overall, I'd rate my experience with American Home Shield as excellent, as it provides a straightforward solution for home warranty needs.

The technician could not repair it on the first visit because they needed to order parts. I initially waited about four days and ended up calling Air Max myself to follow up on the part order. It turned out there had been a delay because American Home Shield needed to approve the order, which hadn't been done. Once I gave the go-ahead, the parts arrived in a couple of days. As for the technicians who were sent out, they were very professional and polite. However, I did have a previous issue with a different technician when dealing with an AC unit, and I requested not to have that person come out again.

The contractor from Assist Services TNINC arrived on time and was very professional. Although he didn't explain the repair process in detail, he identified that the clutch needed replacement. The part had to be ordered, but he returned within a couple of days, as promised, to complete the repair. Now, even though my washer is an older model, it's working fine.

I would rate my experience with American Home Shield as highly satisfactory. This was my second claim with them, and both experiences were smooth, with prompt and professional service. For the first claim, involving a dishwasher, the process was similarly efficient, with the repairs completed in a timely manner.

Overall, I would recommend American Home Shield to friends and family for their reliable service.

The situation worsened when we had freezing temperatures, and Patio Pools neglected to secure the leak, risking damage to underground pipes. This oversight was alarming, especially since I'm located in a high desert area that can get quite cold.

Throughout this ordeal, American Home Shield has been supportive by ensuring I only pay the deductible. However, Patio Pools sent me invoices totaling around $2,900, which I was not responsible for due to the coverage. It’s concerning because I believe there might be others who have wrongly paid these invoices, suggesting a potential pattern of deceptive billing practices.

Patio Pools’ service quality has been lacking. There was still debris entering my pool even after they said the filter was fixed. They took pictures at my request to document the situation, which revealed plastic inside the filter, something my pool maintenance person confirmed should not be there. This raised doubts about Patio Pools’ competence, especially since they are the ones who originally built the pool.

American Home Shield handled my inquiries efficiently and reassured me that they have taken note of the billing issue. They promised to flag Patio Pools in their system, preventing future assignments of this vendor to my property.

This experience has been drawn out since November, characterized by numerous delays and unprofessional behavior from Patio Pools, including missed appointments and a lack of transparency. I was informed that American Home Shield may not use Patio Pools again, and I was advised to recommend a preferred contractor should future issues arise.

Overall, American Home Shield’s support has been commendable, but the challenge lies with Patio Pools’ poor service and potential fraudulent billing practices. I hope American Home Shield investigates this further for the benefit of all their customers.

I've been sharing my positive experience with friends as I genuinely like the service from American Home Shield. Overall, I've had a great experience with their service, price, and coverage.

The technicians were professional and respectful. After some issues were initially identified by an inspector, such as exposed wires that should have been covered, they returned promptly to rectify these problems. Now everything is working perfectly.

Overall, I've never had a problem with American Home Shield. Although the cost tends to rise, the security and peace of mind it offers during emergencies are invaluable. I'd never consider getting rid of it.

This is my first year with American Home Shield, and my overall experience has been great. The customer service is friendly and there's been some confusion due to having two units with similar coverage, but it was handled well. I've also dealt with a refrigerator claim previously, which also went smoothly.

In terms of customer service, coverage, and the sales process, I would rate everything a 5. Although I felt slightly overwhelmed by the marketing, the service I received was excellent. Additionally, the pricing was fair, offering comparable options to what I had for my refrigerator, and I had the freedom to choose where to make the purchase. As for the online tools, while I haven’t used them recently, my previous experience would rate them as a 5 too. Overall, I have been very pleased with my experience with American Home Shield.

Eventually, they replaced my dryer, and I was delighted with the replacement process. The new machine is functioning fantastically and is of excellent quality. I expected a cheaper model, but they offered several choices, making me very impressed with the quality I received.

I also had a separate issue with plumbing, where they sent three people to address the problem. Although there was some uncertainty because it was underground, they managed to resolve it satisfactorily.

Overall, my experience with American Home Shield has been positive, and I would definitely recommend their services.

Though I usually set up calls through their automated service, the turnaround for the service was quick—usually within a day or two. I value this efficiency, and as a result, I often recommend American Home Shield to others.

However, there was one instance around two years ago regarding my water heater where the situation was quite urgent. The experience was less than satisfactory mainly due to a challenging communication process, possibly because the support center was located overseas.

Despite this, I would still rate my overall experience with American Home Shield highly, giving them a solid 5 stars because I have frequently recommended them. However, my only concern is the increased pricing and copays, which have noticeably risen over time, affecting my rating of their pricing to about 4 stars. Overall, I appreciate their service and efficiency.

Despite this, previous claims have generally been handled well. The process of calling in a claim is straightforward, but the response time can be a problem. For instance, when our only bathroom was out of service, they took too long to address the issue, which is quite inconvenient when there's no alternative.

Though I've mostly had good experiences otherwise, this particular incident stands out. I would rate American Home Shield a 3 out of 5 due to the slow emergency response and the issue with the plumber.

Overall, I have recommended American Home Shield to family members, and some have taken up the service. I appreciate having a service that can quickly connect me with contractors since I'm not familiar with local plumbers or handymen myself. However, I also had a case where I had to pay $5,000 out of pocket for a new air conditioning system, while a friend of mine, a fellow recommender, had a similar installation for less, raising questions about pricing.

In terms of customer service, I would rate it a 3 out of 5 because communication can sometimes be difficult. For the price and coverage, I feel it's a mixed bag, warranting a 4 for price. This reflects the fluctuation in cost-sharing based on the service provider they connect with.

The first plumber they sent was unprofessional; he installed an incorrect water supply line and, when I pointed out the mistake based on my experience in real estate, he responded rudely and left abruptly. This kind of service is simply unacceptable. To make matters worse, this same plumber had issues two years prior with a similar repair, which resulted in the rejection of the claim back then as well.

While the representatives from American Home Shield are polite and apologetic, their apologies come with no resolution. The entire situation has been incredibly frustrating, especially when I consider the cost of $700 annually for their services and the increased service fees. After this experience, I am seriously considering canceling my policy once the current issues are hopefully resolved in another week.

I felt it necessary to share my experience because the frustration and lack of service from both American Home Shield and their assigned plumbing company have caused unnecessary stress and inconvenience. This experience has also affected my ability to recommend American Home Shield to my real estate clients, as both my clients and I have faced similar negative experiences.

Overall, my experiences with American Home Shield have been generally positive, although it varies. While sometimes the technicians fix issues on the first visit, there are occasions when they need to come back because parts need to be ordered. They usually resolve issues in a timely and efficient manner.

When Gateway Plumbing arrived, I found the technicians to be nice, but unfortunately, the hot water heater is still not fixed. I haven't been informed yet whether it will be repaired or replaced.

I've been with American Home Shield on and off since about 1999, often due to our moving as part of military life. While generally we've had good experiences in the various homes we've insured, there have been issues, such as when I couldn't get service for my stove and dishwasher three years ago, leading me to just buy new ones. Despite this, I generally find the service beneficial, particularly for people who can't afford to replace items outright. It's been useful when things break, though there have been many years we've paid without needing to use the service.

Overall, I would rate my experience with American Home Shield as excellent and would recommend them to friends, especially for new homeowners. However, I'd advise potential customers to consider that while the service fee may be more manageable than replacing appliances, service availability can vary based on location.

I've been with American Home Shield for about two to three years for peace of mind. What I like most about the service is how fast and reliable it is. However, I think it would be better if there was more clarity on what is included and what is not before signing up for any service. I would tell friends and family that American Home Shield is worth it.

Submitting the claim was straightforward. I prefer calling them directly, and they were quick to process my information and provide follow-up details via email. The contractor they sent was excellent, offering additional maintenance suggestions that proved helpful.

Overall, my experience with American Home Shield has been positive. They responded swiftly and accurately, which is why I trust their services. In the 20 years I’ve lived in my home, I never realized my heater needed significant repairs until now – the improvement was remarkable.

I highly recommend American Home Shield for their prompt service and excellent contractor connections. My overall satisfaction and their coverage of my warranty have been excellent. The only small downside was the $125 service fee, but it’s worth it considering the quality of service received. I've been very pleased with their performance, especially their ability to quickly get the right people out for service and repairs.