American Home Shield Reviews

My fridge stopped being cool all of a sudden. I went online to make the claim and American Home Shield said they will have a person call me to schedule. Astro Appliance called me then they came out. They changed a starter and they said that would help the refrigerator. They fixed my fridge and so far, it's been good. It's cool. My icemaker, all of a sudden too was not making ice when I turned it on. I tried to reset it then I tried to clean it from the cleaning mode, but it still didn't make ice. I called American Home Shield for that too. On the whole, it was a very easy process to file a claim and it went very smoothly. The technician came as promised and the problem was resolved.

The contractor did a great job and satisfied me. I had both of my sinks leaking and they stopped the leak. They put new pieces in each sink to stop the drip. The way it was dripping made the water bill go up and they stopped that. My wife wasn't satisfied because there was another job that they didn't do. The stoppers in the sink would go up and down, one that you close it for water to stay in and you open it to let it out. They didn't put those in there because they said that wasn't on their ticket so we had to call in for that and that's $100.

I have had to call American Home Shield twice. The first time, I wasn't too thrilled with the contractor they sent to work on my heating unit. I couldn't understand what he was saying. He couldn't understand what I was saying. When I bought the house, a cage was put over the unit outside. He told me that I need to move the cage in case he had to go in. I'm 70 some years old and I can't be doing that. I just let it go because my grandson had to get somebody else to come back because it cut off again and come to find out, they had charged me for antifreeze. They put too much in there and had to take some out in order for it to run like it was supposed to. Then with my recent claim, Wester Electrical came out and the guy said it was a short in the switch in the hallway bathroom. He fixed the wiring.

I got dual sinks in the bathroom. The two sinks come together and then it drops and goes down and hit the main pipe before it goes out to the sewage. I live in the country so I'm mostly on septic. So the pipe that went down at the bottom had a stoppage from 10 years of usage in the bathroom. We called the claim in on Friday and Immediate Response was to come out the following Tuesday. At first, I got a little salty about it but it was not really an emergency to have somebody come overnight. Once they came out, they cleaned it out and resolved the issue. It went well and I was pretty happy with what I got from them. I've told my family and everybody if they're gonna buy home coverage, AHS is probably the best bet to go from what I’ve picked up on my last 20 years of owning homes.

For our plumbing issue, it took about a week for the contractors to come and they couldn't do anything. They said that the issue was that there were some sediments on the heater, and they would have to drain it, and that was supposedly not covered under the insurance. The issue has not been resolved. I've been calling but there has been no answer. This is the first issue I've had in a couple of years. Right now, I'm paying an insurance that really doesn't do anything for me.

I had a problem with the range hood. The exhaust fan was not working. Initially, I opened the ticket back in July and they told me that they would replace the fan. They ordered the fan and they were waiting for that order to be executed. But somehow that ticket was lost and when I followed up, they said the ticket has been closed. I reached out again to AHS in mid-September and the ticket has to be opened again. The same technician came by and he apologized saying, “Yes, we should have taken care of you.” This time, he ordered right in front of me. Then they came back on September 19 and got it fixed. The guy really helped. We had issue with one exhaust and he said he could see that there is a problem with the second one coming soon. So he replaced both the fans for us. He was pretty professional. He could see that the problem is coming so proactively and he handled it too. I'm totally satisfied.

The pipe under the kitchen sink was leaking. Street Plumbing came and they replaced the pipe. After that, everything is working fine. I feel good that Home Shield covered a lot of things in my house, even the faucet.

I had two policies with American Home Shield. I have a home in Texas that I sold in the summer which had the policy for five years and then I have my current home in Virginia, which I've had a policy for two or three years now. We recently called in a preventive maintenance sort of inspection that was done for our house here in Herndon, Virginia. YAZD Mechanical came out and we've been satisfied. There were no issues with that service at all.

I've done my claims with American Home Shield both online and via phone and it's been easy. For a recent claim I had, Bestway Mechanical came out and they cut a hole in my wall. But it was a central problem that didn't require them doing that. They said they would come back again and repair the hole. They haven't done that yet though. Also, the leak is still there. The issue was not fixed so they would come to look at it again today. Another thing is American Home Shield needs to have a plainer language on what is covered and what is not, especially with the plumbing and electrical. Last time, I paid for someone to come out and tell me, "Oh, that's not covered."

American Home Shield sent All American Plumbing & Rooter to work on all the toilets in my house. One of the toilets was leaking between the actual stool and the base on the floor. Another one was low pressure. The tub wasn’t draining in one bathroom. And on the other bathroom, it kept running. Then our garbage disposal had an issue as well. I did the claim online because it was on the weekend when I did it. The process was fairly easy as of bringing the information on my account. Afterwards was kind of difficult, but filing the claim was pretty easy. I had to have the plumber come back because the issue he fixed still wasn't resolved. He had to come back and fix what he fixed. But otherwise, the company was fine. They were very professional and timely.

It's difficult to try to get a claim in. Everything is automated, but with people in their 60s or going on their 70s, it's hard to navigate that way. When you go through the phone, it gets a little difficult. It could be more streamlined, but that's only a suggestion for older people. Everybody's not tech-savvy to go online to do that. Maybe one day, I'll call when I have an opportunity to try to set up the online and how that works. That's on me for the lack of knowledge, but I'll get there.

I've been largely satisfied with what I've had. I've had one major issue where we had an AC issue, and we figured out that it was an issue with a contractor who had done work in the previous few years. AHS sent someone out. The contractor said, “We're not touching this,” but submitted an estimate to Home Shield. I could not get that estimate from either AHS or the contractor and it has been very frustrating. Because of that, there have been some funds I have not been able to recuperate.

Submitting a claim to American Home Shield for my AC system was simple, easy and quick. The contractor who came out was very professional and very clean. I was really surprised that the service is that good. I had a claim a couple weeks before that. It turned out to be something really simple, but it was handled very well. I'm pleasantly surprised with the service. I was very happy with the process, too.

It's hard to get someone on the phone, but once you do it on the computer, it's a fast process. Home Shield gets the people out on time. My refrigerator wasn't cooling, so Sears came out and checked it. He replaced a switch and it's working fine right now. He did it on the first visit.

It's easy to submit a claim to American Home Shield but the hold time is relatively long. I know they are busy though. Daryl’s Appliance Service came out on my recent claim ang they were professional. I've had some dreadful experiences with American Home Shield. This goes back 10 years ago. I had paperwork. I had to write a four-page letter in detail. There were a couple of companies that I used, and they were very disgruntled and super unprofessional. I never used them again. It was absolutely horrible. It was very hard at that time. But now, I’m fine.

It's been easy to submit a claim with American Home Shield. We've had them off and on for a couple of years. Recently, Batts Heating and Air Conditioning came out for a second recall on the AC unit and they fixed it right away. They were pretty good.

I had a garage door issue and American Home Shield sent AC Overhead Garage Door out. The guy that came out was great. I really enjoyed talking to him. I had a lot of questions, and he didn't mind answering them, which I thought was nice. I learned a little something while he was out here. So, I had a great experience with American Home Shield and with that company. Having the warranty is worth it. They are great. They always do a good job.

A friend of mine asked me about American Home Shield and she went ahead and got it. They are pretty nice people to work with and there's a low payment each month. We’ve had three different things and American Home Shield went ahead and tried to fix everything that we needed. They did good. However, the process took a little bit longer than normal when the icebox ran out on the surge of the hurricane. We had another refrigerator but it was out there on the back porch. I’m handicapped and I have to watch what I do. I was walking quite a bit. But otherwise, it was nice. The contractor got it in there as soon as possible. A whole lot of people had probably the same problem.

The air conditioner went out on the rental property that I had. I called the 1-800 number and the automated system took the information and gave me a claim number. From there, she assigned a tech rep to call me which they did. Once he called me, I gave them the property management number so they could get a hold of the tenant that's in the home to schedule the appointment. That went through smoothly.

There was a problem with the water not circulating in the pool. I submitted a claim by phone and everything fell into place like it was supposed to. South Tampa Pool & Spa came out and the tech did a fine job.

I’m not happy with American Home Shield at all. Submitting a claim is easy. I call in and I have a hard time communicating with their reps because most of them don't speak English very well. There is a language barrier, and they don't wanna hear what you have to say. This is the second time I've been with ASH and this time, I've only been with them a couple months. Before, I'd been with them about three years. But the people that they work with now are totally different than who they worked with three years ago.

I have a gas dryer that would heat sometime, and it wouldn't heat sometime. So, if you had a load of clothes, it may take you three hours to get them dry. I put a call in to American Home Shield, and they sent someone who looked at it. They looked behind at the vent, and they said it has something to do with the vent. I wasn't happy with that. A second company came out, but they still said the same thing. Then a third person came out and said the same thing.

We submitted several claims to American Home Shield and they have a good submission process. The first one we had was fans. The fans in the bathroom had gone south so those were replaced. There was also the ceiling fan in the living room. It's the kind that has pedals on it that goes around. That was gone as well. A very kind man came and checked it out. He then came back and replaced them for us. That worked really nicely. Also, a man came last week to look at our washing machine.

American Home Shield has been reliable and they answer questions that I have. They were helpful with my last claim when there was a lot of stuff going on with our pool. Their contractor from Upland Pool Supply helped me out and made my pool clear.

I thought my refrigerator quit working. I called there and the company was not open on the weekend. American Home Shield said they wouldn't be able to get anybody there for a couple days. I had a freezer full of food. My neighbor took what he could and I threw out the rest. I thought it was a good way to get the refrigerator clean so I cleaned the whole thing. Then the company came a couple of days later and the guy said that it was not our refrigerator at all, it was the circuit breaker that was bad. He told me that I could have plugged it in the extension cord and plugged into the wall socket and it would have kept our refrigerator running. Well, I didn't know. He replaced the circuit breaker and that was the end of it. He was in and out in five minutes. It saved American Home Shield a lot of money.

The technician from Third Generation Plumbing came at home for the AC. We have a part of the house that's flat roofing and so we explained it to him. He got on the ceiling. I asked how he would fix it. He said it would be a little bit difficult but they could pull the ducts with rope. He told me not to worry as his guys are the best as long as I am covered. He also said that I'm gonna hear from them by Friday to make an appointment so they could start on the ducts. He made it like a well-done job. Then I got an email from American Shield saying that I have to contact them for the order. I contacted them and they said that the technician made the report that they cannot get on our ceiling to do the ductwork. I have to open an access for them to be able to do the job. I asked why the technician never mentioned it to me. If he did that and I would know, I could hire a general contractor and open the ceiling. But where do I open the ceiling now?

Zamora is taking care of my AC at the moment. Apparently, one of the parts already wore out and they have to replace it. I haven't had issues with them compared to the first provider that was sent over to take a look at my AC. The only thing is, for some reason, the time frame to wait for this part has been a bit outrageous. And yesterday, one of the representatives from Home Shield told me that they received the part already, but they still have to send it to Zamora. I didn't understand why they have to get it to them first instead of just sending it straight to the guy fixing it. I have a newborn in the house and the temperature in the city where I live at is 98 degrees night. So, it has been very hard these past couple of days, not only at the night, but on the days with a newborn in the house.

Submitting claims to American Home Shield has been easy. For one of my previous claims involving my dryer though, I had to get their contractor out on four different occasions. I asked AHS not to use that same company for us but because they had been to our location previously, they had to. I kept telling the contractor to replace my thermostat and he kept cleaning it and trying to do all these other things. Finally, they told me that there was nothing else they could do. So, finally, AHS ended up getting my problem resolved by replacing the thermostat. Other than this incident, being with Home Shield has been easy. For my last claim, their tech from Central Elite Electric Contractors came out. He was very professional and polite. He fixed my issue and everything has been great since then.

I had a claim that I didn't get any feedback on but this claim was fine. The AC was working but not cooling. The technician came out and assessed it. He was really quick and very courteous. It was a simple fix so he was able to take care of it right away. I did the claim online and there were a few different companies I could select from. I just took a shot in the dark and picked one and they were great. The process was really simple. I haven't done anything other than pay my service fee.

The AC wasn't cooling properly. It wouldn't go any lower than 76 no matter what I set it at and how long it ran. American Home Shield sent somebody out quickly. It was on a Sunday but they don't let people in here. They came back the next day and fixed it. So far, it seems to be working okay. I had Service America and those other kinds, and they're the worst. Those people never did anything. With American Home Shield, at least they call you. They send you an email right away. They give you the number for the company just in case. You can call them yourself and make sure they're coming and speak to them. I've had pretty good responses with them on the things I've needed.

We had a leak in a pipe under the kitchen sink. It's the pipe that comes out of the wall. I went online and submitted the claim. I told AHS what was wrong, and gave our credit card number. They set up an appointment with the plumber. He called that same day and came over. He was very nice and made sure his feet were clean. He did the job, cleaned up his mess, and went home.

I had Patel's Plumbing come out for a bathtub that was stopped up and they addressed the problem. I normally use Aaron's, but I like diversity. My tenant also called me and said that everything was fine. I've had American Home Shield for 10 years since my wife and I were married and they proved to be very efficient. Every time I needed something done, I called them and they came.

My experience has been good. A contractor recently came out for my refrigerator and they fixed it.

In today's world with so many complicated appliances and other things that American Home Shield covers, I would recommend it to people once those things are out of warranty because it costs a lot for any repairs to them. I pay American Home Shield the standard fee to be paid for each repair then they cover everything else. They're up front about that. You always know what it is. It hasn't changed since I had them so there are no surprises. That's good. My recent experience with them went well. The contractor came when they said they would for my furnace, did the repair in a timely manner and I'm warm again.

It's fairly easy to get a claim going with American Home Shield. If I want a preferred provider, I have to call them in order to be able to do that and that takes a little bit longer getting through to someone. There was a repair done by another plumber, perhaps about a year and a half prior. That wasn't completed. So, I just needed someone to come out and complete the task. Gaithersburg Plumbing came out and they're excellent, which is exactly why I endure the long wait time with American Home Shield to make sure that it was Gaithersburg Plumbing that was coming up. This particular incident was recurrent approximately a year after the prior fix. There were some vent pipes that seemed to have been pumping gas back into the house. That needed to be closed up. It was horrifying. They closed one up, and then there was another one.

I sent in a claim online for the oven and the contractor that came out was very professional. I'm waiting for a new oven to show up now.

The guy kept coming out and he was trying to repair my refrigerator. It kept on defrosting. He took everything out. He said he repaired stuff but there was water all over the floor and all over the counter. He went out and started talking noise to me. I told him I was calling and recording him. My refrigerator is still not working. I felt like just forget it. I’m not fooling with American Home Shield. I'm mad with the man and yet they kept sending me the same man who's doing nothing to my refrigerator. I'm getting ready to give up.

Sometimes AHS is great and sometimes they’re not. But if something's not great, I handle it. Recently, the AC wasn't working. I called American Home Shield and the rep I spoke with was good. Then, the techs came out exactly when they said they would. They were great and so far, the AC's performance has been good.

Submitting claims to American Home Shield has always been easy. Recently, our heat pump wouldn't quit. AHS sent Accent Heating and Cooling and their tech did great. He knew exactly what the problem was and replaced the needed part. He showed me afterward what it was that he replaced.

I submitted a claim with AHS because the hand sink cracked. But, the contractors that AHS sent don't do that. I had somebody take it out because I couldn't leave it cracked like that. Then, the person disconnected it. So when I asked the American Home Shield guy to come back, he came and said, "I'm sorry, but that's not covered." But I paid the $100 anyway because the guy had to come out. But that's understandable. But they came out quickly. I haven't had any trouble with anybody. I didn't have American Home Shield, but I've been covering it for my grandchildren. So then, I said to myself, "Let me get it for myself." I did get it for myself and then, lo and behold, I got here for the season and I had one problem after another. American Home Shield was really exceptional at everything. I'm very satisfied.

I've done three claims with them since I've had them in January. I normally call and I know I can go online and do it, but I'd rather talk to a person. It works faster too. When my microwave wasn't heating, a tech came and he had to order a part. They’ve been very professional, timely, and I haven't had any problems with the claim. It's been resolved and I've been very satisfied with American Home Shield, so far.

Home Shield has been very good so far. We have already done four requests, and all of them in general were very good, except for the one time the contractor was bad. Once I complained to Home Shield, they assigned a new contractor and they fixed it very quickly.

When my washer was on a rinse or spin cycle, it wouldn’t spin. It always kept reading, “Unbalanced.” The dryer also stopped drying. If you set it on 30 minutes, it'd go from 30 to one within two minutes. The guy came here and fixed both of them within an hour. This is the first time I ever had a problem with any of the appliances in my house and I'm glad it went smooth. The guy came with the parts and everything all ready. He didn't even have to come back and wait for a part. Everything was great.

The AC would sound like it turned on but it would be loud. You could hear electric currents so we shut it all off because we were afraid that there was something wrong electrically for it. The contractor came out and changed the motor in the attic unit. Then, he changed something on the outside too. So far, everything's fine. American Home Shield referred me to somebody else, but they weren't gonna be able to come out for a couple of weeks. I called back and then they referred me to this guy. He was good.

American Home Shield sent C Mayes for a kitchen sink tied into the dishwasher. The water apparently wasn't going anywhere. They were able to do it in a couple of hours. The job was done completely, everything was working and everybody went on their way. I don't use American Home Shield too often, but it works when I do use it.

The issue was with the RO unit and Waters Edge don't work on those. But they were able to turn off the water to it and then I had to call out a separate plumber to come out and replace the entire unit because it had completely cracked. But Waters Edge came out very quickly. They're usually always the contractor that comes out, and we really like them. They do a really good job. We're really happy with American Home Shield so far. It's been super easy to submit a claim because I've been doing it online most of the time. Sometimes the automated phone systems are hard to deal when you do the claim over the phone.

The process of going through American Home Shield was initially kind of difficult. I had something pop up on the account where it said there was a past due balance even though I had already spoken to a manager about that after about three or four tries. Initially, I spoke with a representative to update my contract. When I spoke with that representative, I asked, "When will this be in effect?" He said, "As soon as we hang up, it'll be in effect." I said, "Okay, that's great. So I'll just have a higher monthly payment, correct?" He said yes. Out of nowhere, when I hung up with him and I went to schedule the service, it said I had a past due amount of whatever the new contract price was gonna be that was already negotiated that it'll go into a monthly payment, as I've been doing monthly payments for about the past four years, every month, on automatic payment.

I heard a pipe that was busted. I went under my house and saw that a leak was taking place. I called American Home Shield and their rep was fine. Discount Contractors was assigned to my claim and they were really good. They came out that day and called me to give me a timeframe. They came at the right time. Since the repair, the pipe seems to be doing good. I was very satisfied with them. That repair was extremely important. Before, I couldn't take a shower or do anything because I turned my well pump off which turned the water off.

American Home Shield is great, which was why we got them. We’ve had our warranty on this house for the last year but I had them before on a previous house. They were great then too, which was why when they said we were told that we were gonna get American Home Shield, I said cool because that was what I wanted. We had a claim for the filter system for our pool. The bottom portion of the old one was leaking. There was a huge air buildup in there and we needed to file a claim and replace that. The technicians from Alchemist Pool repaired it the same day. It's working fine now. They were very professional and the company was very good.

I closed September 1st and the day I moved in, there was water all over the floor in the basement leaking from there. It was a stressful situation, but everything was good. I called in to American Home Shield and they had Perkins Plumbing come out and diagnose the issue. They replaced something, and I haven't had a problem since. I was very pleased with Perkins Plumbing.

The toilet upstairs had an issue with the flapper and the contractor changed that. The toilet downstairs stopped whenever it would fill up when you flush it. Then, it would stop as it’s filling up, like it’s hesitating. It did that for four times. The contractor thought that it was air in the line. When they were here the first time, it wouldn't reproduce what I had talked about and I said that it’s something else. It’s when it fills up. They said that they would just replace the flapper. The next day, the toilet started doing it again. So, I recorded it on my phone and when I flushed it, it did it again. So, I called them and they came back. I showed them the video but it exhibited the same type of issue when they were here as well. So, they replaced the part that was responsible for when the water fills up in the toilet and I haven't had any problem since. The technicians were professional and did the job.

When I submit a claim with AHS, I just go online and boom! Click-Click! I submitted a claim because I had a faucet in a tub that wouldn't turn off. I was extremely happy with the vendors that AHS sent. I put the claim in late in the day and they came out the next day and fixed it. It was all good. I wish American Home Shield charged me less. But other than that, they’re fine. They do a good job and I've used them a couple of times since the house is a little newer. It's definitely good when something goes wrong and they take care of it right away.

When I start an order with American Home Shield, it takes an hour to two hours to speak to somebody and then, there's a time delay about getting somebody. I don’t like the phone communication but once the service people come in, they do a satisfactory job. My last claim was on the dryer and it was a husband and wife deal. The gentleman was very nice. The quality of work and the service of the technicians are always good. It’s just that drag time. I hear that from a lot of people with American Home Shield about getting somebody on the phone. It's a recording that they're busy and to go to the internet to place our order. But most people would rather talk to a human being.

American Home Shield was quick and I've never had any problems with them. The guys who came for the washing machine that stopped pumping were great. They even showed me how to be able to move the washing machine which is a front loader without much difficulty.

The ac was making a noise. I could hear the fan blades hitting something. And then it would be cool air for about an hour after I get up, and then it just was nothing, just air, so I shut it off and left it off for two or three hours. It worked again. Within about an hour, it turned off again. The tech went out and checked everything. He said he couldn't find anything wrong with it. I also put Home Shield on the house I sold. My air conditioner went out the week before closing. But thank God, it was the thermostat. It wasn't the air conditioner. They just replaced the thermostat.

We had 7 Cities Air come and service the heater to make sure everything is good to go for winter. AHS had a thing online where some kind of preventive maintenance check. So I did that. Everything was fine. The claims process is pretty simple. Normally, I call or go online, and I'll pay the deposit. Then somebody will call me and schedule the appointment. It takes threes days at most to get a contractor out. The only thing is that the copay is not applicable to all services.

The microwave oven was not working and the tech that AHS sent out was very friendly and professional. He said it was not repairable so, I had to call American Home Shield to verify about a replacement. Then, I had to measure the length, the width, and diameter of the oven. After, I had to order it and I did that already this morning. I'm now waiting for them to deliver and install it.

I made a claim to American Home Shield for a plumbing issue that I had. I prefer to speak with a live person, and so I had to go through a lot of automated in order to get a live person. So, that's an issue for me. In the beginning, they should ask if you'd like a live person or to go automated, and that's it. They go, "Now go push this number for this, push that number for that." I don't have time for all that.

We just bought the home and we had it rekeyed. We submitted the claim online to American Home Shield and the website worked beautifully. Initially, the contractor was going to call in a couple of days and he would arrange to come out. It was exactly as AHS would’ve portrayed. Everything has been working perfectly since then.

The process took a long time. My air conditioner broke down and the contractor got the compressor put in. It was a bad part and they had to send it back. It took another week for them to get a part which they could have purchased locally. It finally got repaired about two weeks ago but it shouldn't have taken that long. But so far, American Home Shield has been good. I'm gonna keep it. It's definitely good to have.

The air conditioning went out and it turned out it was a capacitor. So the guy that AHS sent came out and fixed it. But then two days later, it went out again, but it had nothing to do with the capacitator. It was completely unrelated. The same guy came out and fixed it super-fast. It was awesome. However, it's very difficult to do the claim over the phone with AHS. American Home Shield could use some improvement. Right now I got another claim. My washing machine went out and they sent someone out. I thought it was all fine and good. Supposedly they have someone else coming out but someone from American Home Shield called me and said, “This is not due to normal wear and tear so we're denying the claim.” I was like, “I don't know why that would be.” They've never called me back. So I was really happy with the air conditioning but I'm not very happy with what's going on with my washing machine.

I had a refrigerator that stopped cooling. Submitting a claim for it to American Home Shield was pretty simple online. I can easily see my account information and submit that claim through the web. It then gets assigned to a vendor for service in less than five minutes. The contractors I've gotten have been okay so far but the challenge has been this ticket for my fridge that has been open for over a week. AHS sent a contractor out who does not have authorization to complete the service. When he got here, he had to go back another day after ordering the needed parts. I still don't know the date he is gonna come back and I have been without a fridge for a week. Other than that, the people I've talked to at AHS as well as their contractors have been friendly and helpful. My previous experience with a washer repair was positive and quick. I renewed my contract with AHS for another year.

We were able to submit our claim online. Home Shield just happened to call me because of a little procrastination on my part. I called but I ended up not being able to talk because somebody called that was far more important. I had to hang up, and then I forgot to call back. So, Home Shield called me back and they were on it. They’re on top of everything. Greenway then came out and was initially doing an HVAC inspection type thing. And then, the tech needed a part and he came back to replace it. He was pleasant.

At the beginning, submitting claims was confusing. I had a claim back in July and I had just got it done now. The process for American Home Shield to okay what was going on took like two months. And then, I waited for the guy that was supposed to come out. He called me at 2 o'clock saying he couldn't come out then. I had a window between 8:00 and 12:00 but he was gonna be out a little late in the afternoon. But they called me they day before and said they were coming out. I had already took the day off. But I left it alone.

Beaches Air Conditioning came out for our AC and it now seems to be working fine. Beaches was good. They were on time and they did the job they were supposed to. Everything went smoothly. American Home Shield is good. We like them. We had it for many years and then we tried a couple different other ones. We just went back to Home Shield this year. We like their service and the company better.

I made a phone call to American Home Shield and I was impressed with how quickly the contractor came out. It was on the same day that I made the claim. The pipe was leaking and it was getting everything underneath the sink wet and it created a mess. They had to put a new part on it to keep it from leaking further. They were in and out and fixed the problem and were gone in less than an hour. We were able to get that cleared up and everything has been functioning great since they were here. The repair helped a lot. I had a very good experience with AHS.

American Home Shield sent ABNation for my pool pump that went out. They came out and looked at it and suggested that we replace the pump, which they did. It ran fine for a few days, and then it started making some really strange noises. So I called them back and they came out and confirmed that something was wrong with it. They weren't exactly sure. They thought it was an electrical issue. It sounded like a bearing to me, but I'm not an expert, so I didn't know. But they were very good. They replaced it, and now, I'm very happy. Everything's running fine.

We had a little bit of good and a little bit of bad experience with American Home Shield. The contractors who came out for the garbage disposal were good and we found that experience to be easy. But before that, our experience was horrendous and awful. We were just about to cancel American Home Shield. It had to do with our air conditioner claim. It was unpleasant and it took forever.

American Home Shield takes a load off my mind to know that when something occurs in my home, I can call them, they'll respond, and it gets done professionally and fairly quick. They do a great job and I'm very impressed with them. I had a water leak in my bathroom and it leaked through the floor and into the garage so I had some water damage as well. I called American Home Shield and they contacted the plumbers. They called me and came out. They couldn't get to the actual thing that was wrong because there was a ceramic wall up so I had to get some contractor to remove that. They came back the next day and fixed it. They did a great job.

My husband and I had a lot of things go. We would call American Home Shield and we had success with them. Everything is working excellent. The contractor did a good job. You can’t go wrong with American Home Shield. They never failed me so I recommend them to my friends.

My recent claim with AHS was on my refrigerator and 7-H handled it really well. I had to call them out a second time. Because the first time they fixed it, it did not work. They were still having a problem. They had to end up taking the complete icemaker out and reordering another one because that was a problem that Samsung had been having with that refrigerator. So, I was pleased with the second time. But with our first claim, American Home Shield almost lost us as a customer.

The contractor has replaced the board and several things, and the dishwasher is still doing the same thing. I thought that maybe the new part had to settle in. But it still leaves water in the dishwasher. So, I was gonna call American Home Shield tomorrow because standing water like that could lead to bacteria. I was quite happy with the techs who came out. They have been very professional and answered any questions I had. It seemed they knew what they were talking about. It's just that the problem is still there.

The sink was leaking and the drain was backed up in the basement, coming to the basement and out in the garage. The rep from Barker Services found out what was clogged in the garage. It was like a whale and he said that he had never seen anything like that. So, he cleaned it out the best he could and got the water flowing through it. He did a wonderful job and fixed everything. American Home Shield put us through an hour wait time though. Then, they didn’t go to the right department. So, we had to wait another hour. But other than that, everything was taken care of once we were able to get through. I don't have any complaints. In fact, my daughter has called and signed herself up with AHS.

The dryer was not working accurately. It would just turn off. Astro Appliance's guy came out, did his assessment and resolved that issue. It was a matter of something being loose. My husband was here with them. Thereafter, the recalls were related to when the tech placed everything back in order. The belt or some type of part material of the dryer was hanging out, and we were concerned about it being a safety hazard. That was what the additional recalls were about, for someone to come and restore that to its original state because it was not like that.

The lady gave me a date that they were coming but she had to cancel out so it was the next day. The people that came out to do the work couldn’t come until the next day but they showed up. They were prompt and they took care of the problem. They did a great job. This is not my first rodeo with American Home Shield. I’m originally from the coast of Mississippi and I used them all the time. When I went through a divorce, I got away from them. Then I came up here and got back with them. They were my preferred choice. I have recommended them to my sister-in-law and she's with them now.

It wasn't cooling in the back of the house. The tech from East Texas Comfort Solutions repaired it the day he came out. That company is good. However, there is another existing company that Home Shield had sent out there before that I don't want ever to come out there again. Home Shield tried to get the US Air to come out on this last claim, but I wouldn't let Home Shield send them. Other than that, Home Shield has done a good job by covering the things that they said they would.

I got a technician that went in early this year who put a capacitor in the AC but he didn't check everything to see if air was coming through. The gentleman from South Placer that was here the last time was thorough, professional and friendly. He put a fan up in there, plus the antifreeze and he checked the vents and if air was coming out, so I had no problems. It still doesn't get down to 70. It'll go down to maybe 74 but before, it would only go down to 85. It’s a little bit better now. I’ve only used American Home Shield twice in about a year that I’ve got them and it’s working good.

It is wonderful and well worth purchasing this coverage. Somebody came almost a year ago about the icemaker and just replaced the little arm in it. I called him the next day and told him it still wasn't right, and they never ever called me back. Then the virus broke out. I went so long without the icemaker. I finally got a hold of American Home Shield, and they sent this other guy. He was just awesome and very friendly. He checked the icemaker and said it was going to have to be replaced. He got an order, called me back in a very timely manner, and said he was surprised it came in that soon. He is definitely a people-person. I told him if we had anything else to happen, I was going to request him.

My garbage disposal was messed up. I did my claim to American Home Shield online. I just filled out the form. It was pretty simple. The Lindsay Company came out and did everything they're supposed to do. They came right in and inspected the garbage disposal and changed it out. Their professionalism was fine, too.

The drain line got backed up so it wasn't draining properly. It would leak inside the refrigerator part under the crisper so it got full of water. I did the claim on their app and it was user-friendly. American Home Shield said they assigned the contractor and to give them a call within 24 hours if they hadn't called to schedule. The guy was able to come in within a couple of days. He was nice, professional and did the job. I haven't had any problems since. Everything was good.

My air conditioner broke and AHS dispatched local contractor for the repair. Diagnosis made and parts ordered. So far so good. Contractor arrives month later and installed parts and informed me there would be an additional $250.00 dollar charge for some kind of modification. He said AHS should of called me with an explanation that the service modification was not covered. No call. I have spoken to many people at AHS trying to explain why the additional charge. They all say the same thing. "We have turned it over to our contractual relation department and someone will get back to me in 24-48 hours." Nothing.

I put in a request to have our stove fixed on 8/5/2020. It’s still not fixed. I have been on the phone with various representatives that all seem like they are going to help me with their friendly attitudes. But then nothing happens. A Plus Service, the company they hired to fix the stove, couldn’t get the right part for about a month. Once they had the part they never called to schedule an install appointment. When we finally called them to see what was going on they gave us an appointment.

Called AHS to have my ac checked after it wasn’t cooling. Evap coil needed to be replaced. Repair cost is $2300. AHS wants to send me 300. I called to cancel the warranty & that dept wasn’t taking calls. Super shady. No one in customer service can resolve anything. At first I needed the cashout team, customer service said they weren’t able to transfer me and it would take 24-48hrs for a callback. When I said I wanted to cancel they put me on hold for 20 min and to only come back and tell me the retention dept wasn’t available and they would call me back in 24hrs. I’ve had this warranty for 7 years, roughly 4200 paid in. 300 towards a 2300 repair, what a joke. I advise you steer clear of AHS.

I have had AHS for four years and have had to call them out each year for several different things, but mostly for repairs to our AC units. It's funny how the commercial ad leads you to believe that once you're a member, your problems will be solved with no worries for you. That is not exactly true. Two technicians told me that I will probably have to go out of pocket to replace the units because AHS will never authorize them to replace, only band aid the problems. Mind you I live in the desert and even though it's October, it's still 100 degrees here. My AC unit has been out for over a week now while I wait for them to send a compressor (that I have to pay $700 for) to the contractor. I have tried reaching out to them via phone to no avail. Everyone seems to be using Covid as an excuse for poor customer service and follow up.

Our recent claim experience with AHS went well. The contractor assessed my smoke alarms and changed the ones that needed to be changed. However, besides the fact that I was having issues with the payment issues, I was seeking to discontinue during the pandemic and re-establish afterward because I didn't feel like I should've had to pay for all of those months when techs weren't allowed to come out because of the pandemic. I should've been reimbursed or not have to have paid for those months where I wouldn't be able to utilize the service. But AHS didn't agree and they continued to bill me. So in order to not mess up my name, my history or have any bad accounts, I paid those fees that I don't believe I should've had.

Submitting my claim with American Home Shield was good. The only thing is that it takes a long time for them to answer. I tried calling twice and was on the phone waiting for 15 minutes. Also, they were not even familiar with my contract with American Home Shield. They were like, “Okay, let me see what's on your contract,” and “Oh, I'm not too sure if it's included or what.” It’s supposed to be once you have a contract, it's written down there what's included and what's not included. Automatically, they are supposed to answer on the spot like, “On electrical, this is what's included.”

The burners had corrosion. We also found out that the particular gas provider for propane had a reputation for having more particulates in their propane than a lot of the other ones do. The technician was able to catch that immediately. He showed me how he took the build-up out of the actual jets. Once he got that going and burned through some of the debris that was loosened, things are working great now.

I got some complaints about some other people that American Home Shield contracts with but Buster's Appliance is probably the best ever contracting deal that they ever did with a business. They are wonderful and I love them. I have their card 'cause if anything else breaks down, I want them to come. They are on point. They call you, set the appointment up, remind you of the call, and tell you when their workers come. They also give you an ETA of when they're gonna be knocking on your door. They say 8:17 and at 8:17 they're at your door. Recently, they had to come out three times for the washing machine. After the guy fixed one part, it was still locking us out. Then he found out it was something else that was wrong with it. He came last week and it's been working fine. I really appreciate them. Keep up the good work.

The commode initially would take a long time to fill up, then it got to the point you couldn't even flush it. I called American Home Shield and they said that Air Pro Master was the company to use. They came out the day after I spoke with them. They did the repair very quickly, and was very professional and highly courteous. They were very efficient and excellent. I have used American Home Shield since 1986 and with few exceptions, they've been great.

I was getting spiders and everything coming in. I logged on the American Home Shield site and there was this button to click to submit a claim. I got an itemized list of whatever issue I was having like if it was doorbell, heating, or cooling. I had a one-time pest control service. I then paid $75 for the service fee. They sent an email with the contractor that was gonna be coming out. I got a call within a day or two and we scheduled something. A contractor came out and did the job. It was great. Anytime I used American Home Shield, I had gotten someone over here within the next couple of days to a week. All of the contractors have been great. The only downside with American Home Shield is I'm probably not gonna renew because it's too expensive.

Absolute Refrigeration came for an AC claim with AHS. They didn't take too long to diagnose what was wrong with the unit. They also mentioned that one of the gas hook-ups needed a little bit of putty because it's very slowly leaking. I would have to fix that eventually, but that's minor. They replaced the part that I needed so it's all good.

The most recent claim with American Home Shield is still unresolved. We've had people out to take a look at the dishwasher and it was not able to be repaired, so they had to replace it. It's been a lengthy process measured in weeks and as early as yesterday, I spent over five hours on hold trying to get a status update. It still has not been replaced and AHS was saying it could be four weeks to replace. It's in the new appliance department. There has been no communication back to us as to what the color of the unit is. All they said was that it was an apples-to-apples unit.

We have an appliance issue and we're still waiting to hear back from Atomic Tech. The first time, we had a claim for our icemaker, and everything was on point. The second time, it was for our dishwasher, and I had to call them and it was like a week or so which wasn't too bad, where they came out, and we haven't heard anything from there.

One of the burners on my cooktop wasn't working, so it wasn't getting hot. It's pretty easy filing the claim for it to American Home Shield. I put the claim online and then a rep called to schedule the day. The rep was very communicative so I was satisfied. VP Appliance Repair was sent and the tech was very professional and very knowledgeable. He was explaining everything to me as he went, so it was a good experience. He couldn't repair it, so I'm supposed to be getting a new one. I already submitted an order for one.

When the tech came and I opened the door, he took a step back and asked me to put a mask on. He took precautions against the pandemic, assessed the problem and told me what I needed for my ice maker. They returned a week later with the needed parts and had my issue fixed in five minutes. I feel great about having American Home Shield. Submitting claims to them is very easy. I'm not computer-savvy and if I can do it, anybody can. It's just a couple of clicks and somebody would be at my place. It's very comforting knowing that AHS is there.

American Home Shield sent a technician over. He checked the washer and said it needed to be replaced. He was professional. He did the paperwork and American Home Shield called me. A couple of days ago, it was delivered. I’m glad I got American Home Shield.

The tech from Mister Freeze was amazing. With all the ash in the air, it kinda got sucked up into the AC unit. So we flushed the outside out on our own. But the tech said the actual coil got overloaded so he replaced that and it was ready to go. When he was here, he tried to not come in as much as possible. He only came in one time because we were having a hard time finding the turn-off switch for the power. He had a mask on. He was fast. He got the job done. He was not even there for more than 15 minutes. I was super happy.

The light was not turning on, the oven in the cooking stove I have was smoky when we bake something, and the water is leaking on our secondary fridge. I called American Home Shield and the technician came out, I explained to him what's wrong and he did his job.

It was leaking from the toilet. I told my husband and he went online and booked with American Home Shield. They sent out an email, my husband forwarded it to me and told me they would be there Monday between 12:00 and 3:00, and they were here right around 12:15. They were great. They got it done and cleaned up. That was awesome. They were right on point.

When we bought the house, one of the perks was they paid for two years of American Home Shield and I'm glad they did. When it expired, we had to pay for it. My wife and I thought we needed to continue and I'm glad we did. I've had a number of experiences with them. I've called for an air conditioning unit problem, a garage door, a dishwasher and a microwave. I can't say that all the times that we've called has been satisfactory but the experience I've had has been easy. When you have a problem, all you have to do is log in on the computer and pretty much key it in there. Usually, they get back with you within the next couple hours. Hopefully, you can get somebody to come out but they try as soon as possible. The people that they have come over are generally very knowledgeable and are able to take care of the situations. I've never had a repeat problem with anything they had done so it has been very satisfactory. This is our third year having it and we have no problems.

The dishwasher stopped working and we couldn't proceed. The tech from Adam's Appliance Repair came out and repaired it. It's now functioning. This is my first experience with American Home Shield and so far, it has worked out well.

My refrigerator had gone out about a month or so before. We had a lot of problems with electricity that night and the electricity kept going on and off all night long. And then, my refrigerator was on, then I noticed it was off. I called Home Shield, got an appointment, they had put me for A Affordable. I finally got ahold of them, but it took forever. They set up an appointment but they couldn't get here for a week. But my refrigerator, in about two days, just came back on so I canceled that.

Right now, I'm really happy with American Home Shield's service. They did what they needed to do, and I'm very pleased. My freezer had a leak and everything was freezing. It was supposed to be frozen, but it was converting an ice all over my fridge, and the tech fixed it really quickly. He knew what to do. My claim was quickly responded to. I did it over the phone and the representative I spoke with was very helpful.

It was a little harder than I thought it was gonna be to work with American Home Shield. There were so many rules that had to be followed in order for something to be covered. I'm working with a specialist with them right now because our issue still isn't resolved. She has been wonderful but the people that you call and report things to and call you back and say that it's not covered are like reading off a script. They don't wanna know what's going on. The customer service is not personal at all. They don’t care what's happening to me other than what they're told and what they have to say. I had to go through other channels to get my situation looked at in a different way but it is being handled now. We had to climb the ladder and talk to higher people to get them to understand what our situation was, which was unfortunate because I like to talk with people and be helped.

I’ve had several plumbing issues. For one of them, I was trying to get my money back because it took a long time to sign up. But I had other calls that they showed up, and everything was fine. The most recent claim was great. The guy showed up and was helpful. He solved the issue and he knew what he was doing. Instead of just replacing something, he fixed a few things. Someone that's really good at solving and good at customer relations will hear a question, understand where that question is coming from, kind of reframe the question in a way that is more useful for the customer, then provides a larger explanation. That's what I'm looking for and he was that.

I'm a first time homeowner. I've been in my home a couple of weeks and they told me that I should add American Home Shield so I did. It was a really good information to know. When I was adding, I was telling them I was just about to go buy a new dryer and they said, "No, you're covered. You can use it." When my dryer wasn't drying my clothes, they allowed me to use it then. It was my first time submitting a claim and it was a very easy process. It was really quick. They got someone out within the next two to three days. Gary's Appliance was very professional. They came out and wore masks. The guy needed some extra and he told me the approximate time it would take him to go get the part and come back. He did it in a timely manner and I haven't had any issues with it since so everything went well.

I had a couple of outlets and three light switches that went out. Plus, power wasn't running to one of my cameras. I phoned American Home Shield and they sent me a text as well as called me to tell me when to expect their contractor. Kelly Brothers Electric came and replaced my circuit breaker. Their tech was great and things have been working fine since they came. The job got done a few days later than I expected it to. Other than that, AHS took care of me.

The burners are not working. Somebody came, and they are working on getting the parts. So it's taking a little longer. Filing the claim to American Home Shield was easy. So far, my experience with them has been good.

The oven wasn't turning on. I called it in and Home Shield said they would send somebody in. North Star Appliance was very good and very professional. They even have an app where they track the day that they are coming out, where the guy is, and then how far away and how long it will take to get there. It was pretty neat. Home Shield is one of those things that you hate to pay, but you’re glad you got it. One time, it paid off. I didn't have to have an electrician or pay a guy like the North Star out of pocket. They would have charged me more than the $100 deductible that I had to put in, so it was good.

Everything went fast and great with Samuel and Sons. The tech came, looked, saw what the needed part was, said he had to go get it and he was back here in 15 minutes. Five minutes later, he was done. He said the compressor had went out. He took precautions, but he never did come into the house because he didn't have to. He went to the outside.

Service Specialist was out for the washer. There was a hose that came undone from the back and the guy fixed that. We haven't had any problems since with the hose. He said to just watch it. I also had a claim for the garbage disposal which was taken care of the same day. It was fast. Then we’ve set up a time for the furnace on the 16th. We needed to wait on our schedule so my daughter can be there.

My dishwasher had no power. It wouldn't turn on. I called American Home Shield, made the claim and explained what the issue was. They said they would assign somebody who would contact me to schedule and that was what happened. By experience having been a three or four-year customer, I expected a certain time and response. However, the experience was terrible.

I submitted a claim online for the dishwasher and the contractor was out within a couple of days. Then, they ordered the parts but they had no idea how long it would be. They said American Home Shield have to do it. It took a month to get everything settled. I also had a claim earlier this year for the dryer. AHS is slow and has very poor response. It's hard to get ahold of anybody. I’m very dissatisfied.

AHS's tech from Bestway Mechanical came out for my toilet that was running and a garbage disposal that wasn't working. He was friendly and professional. Everything is still working fine.

We had a problem with a dryer that wasn't drying the laundry. We called a technician. He came and he fixed it. A day later, the dryer still didn't work, so he returned again. A week later, again, it stopped working. The technician said it was probably because the vent was clogged. So, the heating element broke down. The bottom line of all that story is that American Home Shield was helpful, but eventually, they said that this would not be covered under the warranty because the vent was clogged.

I had a dishwasher claim with American Home Shield, and AAA Appliance Heating & Cooling came out for it. AAA was great. The tech was John and he took care of everything. The dishwasher is working great. I'm very satisfied. I also had another company come out for the microwave. It was over two weeks ago, and I haven't heard anything back from them yet. All we needed was a relay. I'm like, "A relay? That's something you can leave on your truck." But I still haven't heard back from them on that. As far as claims, I call AHS to do them, and it works great.

The technician from Seaside Air was very courteous and knowledgeable. He fixed the problem and he was out the door. I thought there was something wrong with the blower, but apparently, there wasn't. He said that he didn't find the issue but he got it working immediately. It was a nice and easy transaction. Also, he wore a facemask when he came in. Everything went perfectly. American Home Shield is great and I love it. I got them since I'm getting up in age and there’s a lot of things that I don't wanna and can’t do anymore.

American Home Shield has met my needs so I've been satisfied. It took the vendor a while for them to get the piece for the dishwasher but I haven't had any issues since the repair. They broke something else but they fixed that too.

Authorized Electric came out and the technician got the repair done in 10 minutes. He was in and out. There was a GFI piece that was broken in one of my electrical sockets that ran all of the sockets in my bathroom. So, once he repaired that, all of the other sockets started working fine. I had a claim for my AC before that and my only gripe with American Home Shield is that they don't cover the Freon or the coolant or antifreeze. That has to go into the AC unit so it's quite expensive. If that's what you need, they only cover $10 per pound. Some companies require you to pay the full cost of having the warranty upfront and I like that AHS allows you to do the billing monthly. That is helpful as well as the quick turnaround and the ease of making the service request online. I normally do mine online and it takes less than five minutes.

A guy from Green’s Appliance came out for my dishwasher and he was very professional. He was very good at what he did. He had to order a part and that took a couple of days. When the part came in, he called, came out, and repaired my dishwasher. It's still working well. Before this, I had a claim for my stove. Green’s handled that as well. They ordered the part and repaired the stove. Everything was done in a timely manner. American Home Shield has a very good claim process and I'm very pleased with it.

I had a garage door opener failure. Also, I had eight smoke detectors that had the function to monitor the carbon monoxide levels and they were all malfunctioning. The fire department arrived and told me I was having that issue. I called American Home Shield and told them that. They said that they would assign the job to an appropriate company so that that situation could be remedied, which they did. Wire Nutz Electric came out and they were really good. My smoke detectors were making all kinds of strange noises before and telling me that it was an emergency and that there was carbon monoxide. They were all replaced and I now have peace in the home. I'm assuming everything is fine. I had a positive and gratifying experience.

I filed a claim for the water side on the fridge. It was leaking when we would push to get water coming out. Something was clogged in there. The guy came out and unclogged it and everything's been good. The portal’s very easy to use too.

The tech resolved the matter with the AC quickly and efficiently. When he was here, he stayed away and wore a mask. Home Shield has been fairly useful but it's a bit costly. The annual cost is fairly high. We almost didn't renew due to the cost. But it's understandable, given what it is. The claims process is fine as long as it's done on desktop PC. The mobile is a little less than stellar as far as the user interface. They should focus more on a mobile interface type of application. It's kind of made for desktop and then it works on mobile.

Arnon Rooter came out for a busted pipe. The rep fixed something and then, the sink was leaking so he had to order a part. When the part came, he fixed it. Everybody at American Home Shield have been very professional and nice, and they listened to the problem I had.

The AC people were great. Everything is fine with the AC. It works great. But I had a terrible experience with American Home Shield. They didn't cover anything.

We did two claims at one time. It was a plumbing for the toilet and the washer went out. It was two different companies. I submitted the claim for the washer on the phone. It was just a questionnaire. And then, when the contractor came, he showed me every part that was bad and explained everything. He took pictures that he would submit to Home Shield. He was very thorough. Home Shield will replace the washer. A plumber came a day later and he said it was a mobile home, and they don't work on mobile homes. So, he had to tell Home Shield and they had to send out somebody else. The second contractor that came out, for the $100 we paid, looked at it and just said, “Well, we don't replace toilets.” The toilet needed to be replaced and we knew that. But there was nothing the tech could do. It wasn't covered under the warranty. Other than that, I'm happy with Home Shield.

The rep was very helpful and the contractor was very nice and very professional. I thought that we had a leak because of the air conditioner. The guy came and found out that the leak was not really the air conditioner. It was the insulation of the air conditioner. He found some tubing was disconnected. He fixed it and checked out everything in the air conditioner. He also left a very helpful and very well-informed report. The contractors are fantastic people. They’ve come right away. One of the people is sitting here right now doing some stuff. It's been a very professional and very nice experience with American Home Shield.

The vacuum had lost suction and I had changed bags and changed filters, and I still couldn't get any suction back. I did the claim online with American Home Shield and it took four days tops before someone came out. The technicians from King Vacuum told me the unit was old and everything was worn out, so they needed to replace it. They were very knowledgeable. They took care of everything and it worked out well.

It's easy to get things done. You call, Home Shield gets an appointment made, and wait for the contractor to show up. That's it. United Air Temp came out recently and resolved the plumbing issue immediately. The technician was good, friendly, professional and informative.

The air stopped cooling. The technician fixed it right up. It was super easy. He did wear a mask and the service went extremely well. I'm satisfied with AHS.

Walston Mechanical came out for my well system. The issue was the pressure tank part. They had to replace the well. I have a private well and I had to replace the pressure tank. Submitting the claim to American Home Shield was very easy. As a matter of fact, Walston was the second one because the first company was overbooked and AHS had to find me another company that could come out. When you have a private well and something breaks on it, you don't have any running water in the house. So, they got me somebody pretty quickly.

Our water heater went out and the contractor, Lakeshore Plumbing, came out and checked it. They told us what was wrong with it. They tried to get the parts for the water heater and they said they couldn't get those, so they had to order a water heater. The technician seemed very knowledgeable. He informed us of what he was doing and why he had to do it. But it was three weeks from the time we first called American Home Shield till the time we got the water heater installed. In the future, AHS should let the clients know that there might be some out-of-pocket expense because there was a $650 out-of-pocket expense for us for a modification that had to be done. We were aware of that after they came out before they installed the water heater but at that point, we were at their mercy. It was kinda tough to come up with the money but we took care of it.

We needed our furnace replaced 'cause it had some cracked heat exchangers, and it was 21 years old and had only a 20-year warranty on it. American Home Shield allowed us to use the heating company that we preferred, as opposed to just any old heating company. Luckily, our preferred people go through them. The company came out and replaced the furnace. It took about a day to get that done and the heating has been working really well.

I work for a plumbing contractor and American Home Shield was the easiest one to deal with on the contractor side. I got covered with them and then they called to update me on what was in my package for insurance. I just purchased the home, so it needed to be rekeyed. They offered me the $75 deal to get the service, and I appreciated it. It was good and the process super easy. I got a text me when Dan's Pro-Lock would arrive and when they came, they were was quick, clean, and professional.

I submitted a claim with Home Shield for two drains. One was where my washer was, which wasn't draining fast enough so it would make the water come back up. The other was my kitchen sink, which was also draining slow. I did it online and it was pretty easy and quick. Waters Edge Plumbing worked on the drains and they were really good.

There was a leak in the upstairs bathroom bathtub from a nozzle, which leaked down into the kitchen. I explained to American Home Shield what happened, they told me that they would contact me with a plumber that would come out and take care of the matter, and they did. The contractor was here 15 minutes to diagnose what the problem was, 15 minutes later he had it fixed, and 10 minutes after that, they were gone. They were very quick, clean and professional.

I just moved in and the front door, back door, and garage door all had different locks with different keys. I wanted them all keyed the same. I called American Home Shield and they scheduled the service. The rep, as well as the contractor that came out, was good. The contractor was very professional. I originally called them out there because I have locks inside the house in some bedroom doors. But I didn't have the keys so I figured I might as well get them all rekeyed. The guy said he couldn't change them without the key. That didn't make sense because that was the reason why I needed them. We ended up doing just the outside locks and I just replaced the handles inside. I was gonna pay part separately to do the extra locks because it's an extra cost for other locks. Everything's fine. American Home Shield is definitely worth it. The guy had an $85 service call and it was $20 a lock. It would have been $250.

The ice maker stopped working and the gentleman from Sears came out the next day. He called me before he came and I told him what was going on, the noise it made and that it stopped working. He had a spare part in the truck and he fixed it on the spot. It's working now, so all good. This time was the best experience that I've had. However, I had problems before. In the past, AHS had the same system, but you would call in and you might not get a callback. They would schedule the appointment after that and that might be two to three days. Then, they would leave and say they had to go order the part.

The oven part wouldn’t come on. It was a gas one. I replaced some parts that I thought would fix it but that didn't work. I called American Home Shield and their contractor came out. He was nice and he fixed it.

I filed a claim for plumbing and the process was nice. The only thing is I had a little bit of problem after the guy fixed the problem. I had to call him back twice. He came back and it’s working properly right now. I will recommend American Home Shield.

I was never disappointed with a company in my life but with American Home Shield, I was totally pleased. Everything was perfect. We're returning customers. We had American Home Shield for a long time. Then my daughter talked me into going with Choice Home Warranty because it was a lot cheaper. That was a big mistake. I would never go with anybody for American Home Shield. I had an appliance claim where they sent Sears out. It was a long lead time to get them here, but once the tech got there, he fixed the issue right on the spot. He even had the part with him. He didn't have to order anything. He was a very nice gentleman. Everything's working great now.

I got a really nasty smell from the toilet in the half-bath. The tech from Super Rooter sealed it up and the smell went away. He cleaned up after himself. He was pretty quiet. He did his job and left.

I was talking to my sister-n-law and she said that now that I’m retied, I probably should get a home warranty, which was why I decided to get one. The first claim was for the AC and the guy was very knowledgeable. They have all been. This is the second time we've used AHS and I’m satisfied. I went through the phone to make the appointment with American Home Shield and then, Care Appliance Repair was here two days later. The technicians showed us what caused the issue and told us what to do to prevent it. They had their masks on. The technicians working on the refrigerator right now had to order a part but they were very timely.

With our most recent claim, AAction Air Conditioning and Heating came out for our AC. They said one of the motors went out so they just replaced it. The AC is already running so it’s good. American Home Shield is convenient and well worth it if you have a home. You never know what can happen.

Recently, our hot water heater stopped working. The tech ended up fixing both of our hot water heaters and replacing the heating element. It seemed to have worked. We submit claims with AHS mostly online. The difficulty is sometimes getting ahold of someone if you need to speak to them about it. There's a long wait to call. But otherwise, everything's done easily online. In this case, the original person they were gonna send out was not available, like they weren't doing home plumbing. So AHS had to get a different vendor and that was a little bit of a hassle, but otherwise, not terrible.

We had good service when we called American Home Shield. They did what they promised. The technician didn't have the part that he needed and said he'd be back the next day and he was. The AC was fixed and has been running fine since.

The bedroom air conditioning unit wasn't blowing any air. The guy that came out said that they thought that it had a short. He changed out the transformer, and he was still having a problem. Then, he replaced some wiring and it started working fine. I did the claim through American Home Shield's website. I requested service, and paid the 75 bucks, and then they sent somebody out.

I submitted a claim online with AHS about a plumbing issue I had in one of the bedrooms. I was very happy about the process and how it turned. The contractors were COVID-sensitive. He was very courteous. I like the fact that they confirm the appointment first through text and a few hours before the appointment, they sent a reminder, and 30 minutes earlier, they sent another text letting me know that the technician was on their way. Great customer service from their end. It’s been great. I had one stoppage and one leak. The two issues were fixed. Since then, I haven't had any issues. I would recommend American Home Shield 100%.

Ever since American Home Shield came out with online, I've been doing claims there. But the last couple I’ve had to call in because of the issues with the other company not fulfilling their duties. I had an existing dryer claim with another company that was basically giving myself and American Shield the runaround for months. The contractor wasn't participating in the way that they were supposed to be. But this was just a one-off time. With my microwave claim, CD’s Appliance came out and that was taken care of. They were able to do what they were supposed to do. American Home Shield remedied the microwave issue right away. I've referred people to them. For what I pay and what they fixed, I don't have any issues.

I had a plumbing issue and I submitted a claim online. Then, AHS set up a plumber to come out to my house and he was excellent. He fixed it in about five minutes and everything has been working perfectly since the repair. It's super easy to use AHS and I've never had a problem. But sometimes it takes time to get service. So, if you have a serious emergency, like your AC goes out in the middle of summertime, it may take them a day to get a person to your home.