American Home Shield Reviews

My parents referred Home Shield to me so I went with them and I've been with them for a couple of years. I submit claims on the phone and I was a little irritated last time I had to put a claim in. My dryer wasn’t working and I had to wait on the phone 45 minutes to get somebody to take my claim. It was way too long. And I can’t be in front of a computer. They say I can go online and do it but I don’t have time. I’m with three kids, running errands and going to doctor’s appointments. For me, I put my Bluetooth in and I do things on the phone. So, I was a little upset with the service from American Home Shield where I had to wait 45 minutes, but I haven't had that issue ever since that one time.

We had another home warranty when we bought our current house and we extended it for another year, but they decided we used them too much, so they kicked us off after the second year. And so, we went with American Home Shield, and they've been great so far. It was cheaper than the other plan. I've been very happy with American Home Shield. We called in a claim with them and Myers did a good job when they were there. It was a blown capacitor and he replaced the capacitor. It fired right back up and everything worked fine. But I did have the same unit go out last night, so they're coming back tomorrow.

Reliable Appliance Repair came out to fix the garbage disposal clam that I filed to AHS. The contractor came out the next day but by the time they came, the disposal started working. He didn't do anything. He just said that it was something that we did. My son was able to use the screw they used to put under the garbage disposal and turn it around. Everything is working now. Aside from that, I was very, very, very happy with the guy with the dryer. If I have any issue with the dryer or washing machine, I don't want AHS to send out Pro Appliance because they didn't do anything. It was the second guy that found out the problem. He said something was broken and he put a new part, and it's working fine now. The lady I spoke with last was very nice and she really did what she was supposed to do, and expedited the work order.

The first time Heritage Air & Heat came out, they took the part that was broken, and then they sent a tech back out to make sure everything was going fine, and it was fine. It was perfect.

AHS' price has gone up quite a bit. It was almost $800, $900 but now it has gone up to about $1200. I've dropped my warranty on one of my homes. Also, their system is limited online. I can't describe a lot of things. I have choices only. My AC wasn't working one time and with that, I can't really describe what's happening to it. Sometimes, the issue isn't the AC alone but the duct as well. I phoned in a claim and Advanced Comfort Solutions came out to do service. The technician was really knowledgeable like he fixed the problem right away without trying to sell anything. Previously, I had a problem with Royal who was trying to sell their unit to us by saying that ours needed to be replaced. That tech didn't clean up my coil. With the one from Advanced, I was really happy. I was impressed by the timeliness of the tech. He took his time to clean up and did a thorough job. My AC has been awesome since then.

I filed my AC claim to American Home Shield online and it went through really well and easy enough. I called that in on a Saturday. Someone called me on a Sunday to schedule an appointment on Monday. The contractor from Myers Comfort came in. He was very knowledgeable. He identified the problem almost immediately, and he had to look on the availability of a part, then he came back, took the parts out, took them off somewhere for a couple of hours, brought them back and reinstalled. They did very well. The AC works fine now.

American Home Shield sent out a note that as a new home buyer I could have my locks rekeyed. And so that was what they came to do. I called AHS and the person I talked to was efficient. The contractor was also very fast and nice and let me know what we needed to know ahead of time. And he came on time. Everything went smoothly.

Cooling AC & Heating came out the same day I submitted my air conditioner claim. The guy was really professional. It took him over three hours to get it done. I like the American Home Shield company. They're great.

We kept having to have Sears out to work on the washer and dryer. We kept having to have the AC man out to work on the AC. And things were acting crazy. I used plug-ins on the north end of the house. I stuff in and it burned it up. When the AC guy came from Cub Heating & Cooling, he told me that it was electrical. So that made me call American Home Shield and call for an electrician. American Home Shield called an electrician that was over two hours north of me first, and they declined to come down here. And then they called Pro Service and they were fast. They are in the same town, and 12 minutes from my door.

We had a faucet that wasn't working. I made a claim with American Home Shield over the phone and everything was fine. It was just that we were on hold for a long time. The bad part was that they don't seem to have enough people to answer the phones. They sent Rudd Mechanical. They were great. They came right out once we had the order done. Things have been going good since the repair. It's fun to have a faucet that works.

I closed on this house March 28th. The 28th of September would've made it six months. I have called American Home Shield three times. I already had plumbing, HVAC, and electrical issues. I got the home inspected two times. The issues may be minor to the inspectors, but they were really major to me, being a first time homebuyer, so those problems should have been caught. But it's neither here nor there. It's a 200 thousand investment. I have signed my life away to the house and I am stuck with it, so I just gotta make it through.

Something was wrong with the garage door, so I submitted a claim at American Home Shield for it. The website was easy to use. However, I was hoping the contractors would be much more proactive to call me rather than me chasing them down and calling a couple of times to schedule. The good thing was that American Home Shield gave me their number.

I've been with American Home Shield for more than five years. I get the service quickly and get a contractor quickly assigned. Every time I make the call, it's good service. Recently a person from Gilmore's Home Solutions came in and promptly installed the dishwasher. It's all fixed now.

American Shield is a great company. I called to submit a claim with them and everything was great. I've been with them for about a year and I will tell somebody else about them.

My experience with AHS has been great and requesting for service through their website is really easy. They sent Kern Key to change my locks. They called me and set up a time when they could come out. I'm available all the time so they came out and they were prompt and quick. The guy was super courteous and I have no complaints with them.

My house and my daughter's house are covered with a service warranty by AHS. We had a claim for the AC in my daughter's house and the first company that came out to look at it was Amen Air Conditioning. Two guys were here for 35 minutes and I asked, “What’s going on?” They said, “Well, we don’t know how to fix this, we don’t work on this kinda units.” I said, “What do you mean this kinda units?” One of the guys said, “Well, these kinda units, there’s three separate thermostats, and they all talk together, and this one’s not listening.” I said, “What?” I’m not an air conditioning guy, but I know that didn’t sound right. That was crazy.

I'm very satisfied with American Home Shield. My AC was not working, so I made a call to them and Liberty came to my place. They checked out the AC and made a diagnosis, and after some time, they came with the right tools and fixed it. I asked them, and they told me exactly what they did. They were awesome. Liberty is a very good company, and the contractor was very professional and experienced.

I submitted a plumbing claim online with AHS and they sent out Master Tech Service Corp. The techs did a great job and everything was perfect.

The water in the shower in our bedroom upstairs was only running in the tub. I called up American Home Shield and they sent out a service person. When they first came in, they didn’t have the right tool to replace the faucet thing, and they came back the following week. The plumber came in and took it out. He then went to the hardware, and got the one that fits it, and then came back and installed it. Both guys were nice people. Everything went well. Everything is working perfectly.

One of our toilets was making a really loud noise when it flushed, almost like the pipes are gonna burst. I phoned in a claim to AHS and Brick Street Plumbing was sent the next day. It was really fast. The plumber was very friendly, nice, and knew what he was doing. He replaced something in the toilet and it hasn’t made the noise since. Everything got fixed perfectly.

Submitting a claim online with Home Shield was straightforward and very effective. But when I submitted my claim online, there was a charge right away and they assigned it to somebody. Other than that, it went great. Home Shield assigned Felix Appliance Repair and I was very comfortable with them. I was a little bit nervous because it's not a bigger name company and I've had some bad experiences with the smaller type of organizations. But the guys at Felix were very professional and very thorough. They fixed the issue.

Submitting my appliance claim to Home Shield was pretty simple. I contacted them and talked with an agent. They pretty much scheduled my appointment with Whirlpool. Whirlpool came out, looked at the appliance, and figured out the issue. Then, they came back for a second visit and did the installation. They resolved everything and they did an awesome job.

Heritage Air & Heat came out and did the work for my AC unit. I told them that the outside pipe is leaking with the AC water and the contractor said that it will stop within 3 days. I waited and it's been a week now but it’s still draining water from the outside. Within normal cases, it doesn’t drain the water from that outlet. So, I’m not sure what’s going on and I will have to call them back and tell them about that.

A friend of mine recommended AHS. That was the first time I've ever heard of appliance insurance like that. I said, "Yeah, that sounds like a good idea," and I looked into it. Every time I had any kind of issue, it was very easy for me to make an appointment, contact AHS, if I have questions, anything like that. I can call their number and they're really friendly and they have always helped me.

My boss recommended American Home Shield, so I signed up with them. I received good service from their reps and when I had a claim, they sent out EJ's Appliance. The techs also provided great service.

My AC quit blowing cold air so it was deadly hot then. I called AHS that same day. It’s actually faster to get on the internet but I can’t get on it. Every year, they give a different customer number to sign the contract and I never know what it is. So when you get on the internet and you don't have the proper year, then it won’t do you any good, which is a horrible thing because sometimes, I can’t get in touch with AHS. I have to call back and I have to wait. I almost dropped AHS a couple of times over the last few years because it was aggravating. But it hasn’t been like that the last couple of times. I got in touch with them quickly and they got somebody out there the next day. So, I’m happy. The contractor, Comfort Heating and AC that came out was terrific. They were professional and intelligent. They fixed it while they were there. They had to have a part and my AC was low on Freon too, and they had those with them. I was impressed. My AC is perfect now.

When I needed to have the yearly service check done on my furnaces, I called American Home Shield and they connected me with a contractor who then came out to provide the service. He was on time and very professional. Initially, when he came, he only had paperwork for one furnace and I told him that I paid for the services for two. He offered to call his company and I couldn't afford for him to come here and do one then get away because it was my day off, so while he was calling his company, I contacted American Home Shield.

I called American Home Shield and they got someone out here quickly for our plumbing issue. C Mayes Plumbing & Heating, the contractor, came out and fixed it. Everything turned out right and I had no problems at all. Everything was great with AHS.

When I purchased the home, the refrigerator came with it and there was a piece that apparently was wear-and-tear. It breaks off over time in the condenser so, it rendered the ice maker useless and that was replaced. I initially did the claim over the phone and I had some scheduling issues. Also, the first contractor was rude. So, I called in and I had the associate. Rather than trying to work it out with that contractor, I just told him I didn't wanna work with him. AHS switched me immediately to another contractor and I had no problem. They accommodated my schedule and it worked out great.

The garbage disposal stopped working. It wouldn’t drain because it couldn’t chew up what was in it. AHS claims process was easy. You just log on to file a claim and just push the button. They contacted me the next day. And then, the contractor from All Hours Emergency Plumber called and said he’ll be there in 25 minutes, and he was there right on time and took care of it in less than an hour. He had to replace the garbage disposal and he had one on him. Since then, everything works fine.

The first time the contractor came, he asked me what was wrong with the fridge. And I said I didn't have ice and water. Inside the fridge, not on the part of the ice, it was icing at the bottom. It was freezing up. So, I pull out the bottom container, so he can the see the ice at the bottom. And then, he just went ahead and put his hand inside the icemaker and he said that a part is not working. I didn't know what they needed to do to fix my fridge and I thought I explained and that he understood what was with the fridge.

I filed a claim to American Home Shield for the refrigerator. I did that online. The online process is fine unless we are having plumbing come out, and I had questions about various things on how to do it. So, I had to call somebody and talk to somebody in order to know how to properly fill it out. When I had to call in, they answered almost right away. The contractor from Authorized Service came out and he took care of the things that were a problem and everything's fine.

We initially had some problems with the Whirlpool refrigerator keeping our food cool. Then, sometime later, the freezer stopped freezing food. We weren't aware of that until two days later. I pulled open the door and everything was thawed out. The technician, Bill, was great and we got quite familiar with him. He lives in our neighborhood, which is awesome. He was very helpful, informative and was as perplexed as we were as to why the unit wasn't keeping things cold. We went through four different service calls and it was kinda hit and miss. We got an entirely new built refrigerator but it took almost six weeks to get our freezer going again. We paid the one-time fee of $75 but the rest were related service calls since they didn't get it fixed.

The air conditioner wasn’t working like it was supposed to. I went online and looked up the Home Shield. They got something going on with Freon-type situation with the air conditioner, and that’s the one that I clicked off. Very shortly after, I scheduled with a contractor and I got a call from somebody at Thermodyne. Their service was good. They were professional and timely. So far, everything has been functioning fine. We’re in winter now, so I just turn it off. My wife brought AHS up because her sister has it, and so she figured why not. It’d be good for the house. We've been with them for two years now and so far, I'm satisfied.

The AHS website was good when I submitted an online claim. It's pretty easy to use. Then they were in touch with me within 24 hours. Intercity Plumbing replaced the flapper so the water stopped running. They did it within 15 minutes and it was great. I was shocked with how quick everything got done and my day was not disrupted at all. They were extremely professional and very accommodating. Everything has been wonderful since they came out.

Our AC just quit working. No cold air was blown out. I submitted a claim online to AHS. I did it at 8 o’clock at night, and then the contractor was here at 10 o’clock the next morning. He was really good. It was taken care of on the same day. It's been perfect since the repair.

I went online to submit a claim regarding one of my air conditioning units that was not cooling the house properly. It was fine and easy navigating through the website of AHS. They said the contractors would be here between 10:00 and 1:00, and they actually showed up at 11:00. Extreme Heating and Air, LLC came out on Saturday. The contractor was very professional. He identified the problem and took care of the issue quickly. Everything was fine and it made everything pleasant to live in. It’s gorgeous.

I had an issue with one of my burners on my stove not working and the microwave's crackling when I'm putting something inside it. I called American Home Shield to file a claim. They said that the contractor, ALFA Appliances, will reach out to me within 72 hours and they did within 24. The service was quick. It was fine. They cleaned the burner and they sent in for a new part for the microwave.

My most recent claim with AHS was for a dryer belt repair. I filed that online and the website was relatively straightforward. Then, the contractors came out three days later and they showed up on time. They did the repair in one visit and it was very satisfactory.

Our AC unit is now good. American Home Shield sent out ACS Absolute Comfort and fixed it.

We called American Home Shield when our air conditioning upstairs stopped working that night. The tech came over the very next day, and thanks to AHS for initiating such a quick visit. His name was James and he did a great job. He was thorough, and he took care of it. He explained exactly what he was doing, and how we can avoid it in the future, and what to do in the event that the air conditioning happens again, to kinda troubleshoot it so we’re knowledgeable on the repair to fix it ourselves. He was extremely helpful, and he was quick. He was the right dude for AHS to have to send over, and we’re appreciative. We insisted that the sellers purchase a home warranty before we purchased the house, and we were glad that they picked AHS.

American Home Shield had the motor and the blades of my ac replaced, and it’s working great. Originally our ac was blowing hot air and then AHS sent somebody out to work on it. It was working, but it was making funny sounds, and it just sounded like it was off-balance. And then they came out and rechecked it and decided that it was the motor and the blade that was off-balance. They needed to be redone. American Home Shield has been great. Their contractor is wonderful. I love working with them and always request them.

Everything went really well with a claim I had with American Home Shield. In my service call with them, they reviewed if the coverage was there, and they said everything was covered, and then they assigned a person. It was very professional, very quick, and easy. Then I called up Ace’s Garage Door Repair & Installation, the assigned contractor, and they followed up quickly on scheduling a date. They had a very good dispatch service where they kept me aware on the day of service, where the person was, and how soon they would be arriving at my place. That was really helpful where I could have a good idea when they were coming. Then they came in, fixed the problem in less than 30 minutes, and everything was done. I even already recommended the company to a friend who had an electric issue.

My air condition was running, but it wasn't blowing out cold air. I set up the initial claim online and everything was great with American Home Shield. It was just the company that they hired that wasn't fine. The first company came out when they said they would and did everything they said. They were charging me $1,100 for Freon, so I had a couple questions about that. After I got the first one answered, I thought about a bit more and called them back in 10 minutes, and I had the second one answered. Then I called them back another 10 minutes after that, and they answered that question. And the lady got frustrated and told me to just find somebody else to get a second opinion.

I had a plumbing issue and I submitted a claim to American Home Shield through the website. I had water in my basement and the contractor said that there was a clog in the drain. He was great and since he came out, everything has been good so far. I’m pleased with AHS and the service that I received. This is a great program.

My AC was leaking. I filed a claim online with AHS and the tech they sent out was wonderful. But he had to come back to complete the repair and since then, the AC has been working well.

Shortly after buying the home sewage started backing up in the bathtubs. AHS sent out Sunshine Plumbing who tried to fix the problem. After some time they said they did not have the equipment needed to descale the sewage lines. They advised that Mr. Rooter would need to do this. I called Mr. Rooter and the work was done. AHS refused to reimburse me for the work because they said we should have called back for authorization from them directly rather than following the referral from Sunshine. We had sewage backed up in the tubs and had to do something. After many phone calls to AHS they have refused to pay the $2000 bill. They certainly had the nerve to send us a bill for another year of service after 12 months. The people we dealt with on the phone were not helpful at all. I will never deal with AHS again.

I made a claim in July because my AC was leaking. They sent out the first company they used 4 times and they did not repair the issue. I asked for a different company. The second company came out, did not repair the issue, and did not return multiple emails and phone calls trying to schedule another service. The second company also charged me for materials that I did not need. My AC is still not fixed, and in the meantime I have water damage and mold from the leak and AHS says they don't cover that despite the fact that they have not provided a competent service team over the several months this has been going on. Disgusted. I DO NOT RECOMMEND THIS COMPANY. They take ZERO responsibility for repairing problems nor for secondary issues that occur when they send out incompetent service people.

For some reason I've been a customer with them for a few years now and it has continuously gotten worse. If all your service is routine it typically goes just OK. If you happen to need an emergency call out good luck. We had our hot water heater fail and start leaking. For some reason the builder has them in the attic... so you see where this is going. It took 5 calls to finally get them to even look for someone to send out. This is on a Saturday and the first "available" appointment was Thursday. An additional 4 calls got us approved to get an Outside Authorization to find our own plumber. We found one and after we received the quote he called for approval. We were told we needed a second quote. Keep in mind my water is still running damaging my home.

I had my hot water heater replaced in August. Technician assigned had to cut a hole in the wall to install a pipe. American Home Shield took weeks to assign a contractor, and action is still pending since August 2019 to repair a 1 ft whole in the wall. I have called AHS 3 times because contractor is still waiting on authorization from American Home Shield to proceed with work order. This is unacceptable!

My central vac system was not working. I called American Home Shield and it was just one trip. There were no issues whatsoever. The technician was polite and on time. He was from Electric Plus and they were good folks. I was very satisfied.

Since the toilet was broken, only one of my two bathrooms was working so I had to walk across the house every single day to use the restroom. It was literally at the opposite side of the house, and my office was on the side of the house with a broken toilet. It was a matter of walking back and forth every single day. The toilet has been broken for a long, long time, and so I finally just reached out to American Home Shield to fix it, and they fixed it up in a quick time and efficiently.

Samuel and Sons fixed the AC. They were very nice, polite and punctual. I had to call a couple of times without going through American Home Shield because I needed a follow-up, and they told me to come right back if something was amiss. They were wonderful. It took some time to get it fixed because the problem wasn’t so obvious. But they really had a great customer service. Any time I had a problem, they were available right away. One time, I got a lady from American Home Shield that had a really thick accent. I had a little bit of trouble understanding her but she was really nice. Other than that, everything was perfect. We’ve been with American Home Shield going on three years and everything was always resolved to our satisfaction.

It's simple filing a claim with American Home Shield. You just go online and plug in the information. Then they call you back, and set up an appointment for you. I’ve done it twice. The first one was two days, and then the second one was just the next day when they came out. So, they were right on top of things. Both of the contractors that have been out here have been great. The young man that came out and did the furnace had to rebuild the whole base unit that was there to make the replacement fit. The older one was 30 years old and it was huge, and the new ones are smaller. It took him most of the day, but he did a wonderful job. The fellow that came out to do the plumbing was here for an hour and 20 minutes. From the time he got here, he saw what it was and he went out to his truck, came back in, and took it out. He put the new one in and hooked it up, and was way to go.

We filed a claim with AHS online and initially Care Appliance Repair had us on a schedule, but we were gonna be out of town. And once we got back, it took about a week because of the service’s schedule and our schedule. We just couldn’t make anything work. But they were excellent. There were two servicemen and they were clean, professional and answered all our questions. Everything’s working well since the repair.

I submitted my first claim with American Home Shield and it was pretty easy. I was just very unhappy with the way they communicated how long it would take someone to come out. My upstairs AC unit was not cooling and they told me 24 to 48 hours for someone to come out. I asked them to connect me to the person that would be fixing it, that I might spur it up a little bit, but they wouldn't. My family was gonna be in a hot house for 24 to 48 hours, and AHS would not give me the information I needed to help my situation go along a little faster. But Massanelli Heating and AC, their contractor, contacted me as soon as they got the message, and everything went smoothly after that. They came out the next morning and assessed the situation, then they came back later that afternoon. They did what they had to do, and the AC has been working ever since.

The warranty has been a nice asset for us as senior citizens, that we can just go in and make a phone call to the warranty company. They’re Johnny-on-the-spot as well. They get back with you and they are very professional, easy to talk to and quick in what they do. They explained everything very well to us too. We had a very minor item and Everyday Heating and Cooling straightened it out for us right away. It was raining and they thought that we had an outside issue but I said no, it was inside. So they called one of their technicians who just happened to be in the neighborhood. He was eating lunch and he said he would be right here. So he was here and Johnny-on-the-spot. It took him about 15 minutes to clear the problem and said that if we have any more problems, to please call them. It’s working like it should now.

The machine itself of our garage door was broken. American Home Shield assigned to us the vendor Garage Harmony and their guy was here in about three days which was pretty quick. He did a great job and fixed the garage door. He said that there was a maintenance for the parts, like the spring, that you’re supposed to do every six months. He said he would show me how to do this and would give me a can of spray. I thought that was really cool. Everything seems good so far.

American Home Shield sent Buffington Brothers for our AC. They were great. They were very courteous, and prompt, and fixed the problem very quickly. They diagnosed it in a matter of a minute. And then, they ordered the part, and it was a couple of weeks before it came in. I’m satisfied so far with American Home Shield. We’ve heard good things about them. Other people have said how good they were.

My AC wasn't cooling one Friday night. Right away, I filed a claim online to American Home Shield and went through a very easy process. A-US Air Conditioning called on Saturday and told us that their first available appointment was on Tuesday. Their tech came when he said he would. He diagnosed my problem and fixed it right away. He found that the problem was the way the air filter and air vent didn't get locked up. He put a whole new filter in and the AC has been doing fine since then. I've had another home warranty company, and AHS' contractors are far from the competition.

We purchased a home and the sellers renewed the warranty. The seller have been buying homes so they already knew everything that I would need so I thought that was very nice of them to go ahead and renew the warranty for me because I didn’t even think that far into it. We've had American Home Shield since March. When our AC went completely out, I filed for the claim online on a Sunday. The rep called me on Sunday and assured me that somebody will call me between 12:00 and 4:00 on Monday. She said, “The contractor will call you and give you a better time frame.” And the contractor did. He told me he was gonna be here at 12:00 and he pulled up at 11:58. I’m a first time home buyer so I asked a lot of questions and he answered my questions. He looked at the AC, did maintenance on it and it was fixed when he left. He also gave me some tips on preventative measures and quotes. He was very knowledgeable and very professional.

I submitted a claim to AHS for an appliance issue and I was on hold for a while due to there backlog. Still, that was fine and Pacific Home Appliance came out to do service. The tech described and explained everything. He gave me some tips too which was cool. I'd recommend him. Now things are going well with the claim and I'm just waiting on the reimbursement check.

My recent claim experience with AHS went well. There were no issues from the contractors. He was on time and he did the job he was supposed to do. So far, I have no issues with American Home Shield.

The toilet was continuously running and then shut-off water valve didn't work. American Home Shield sent Hers & His Plumbing and that group was great. The other claim I had for the water heater was a different company that I would never use the plumbing service if ever AHS sends them out again. In fact, they didn't show up for their appointment three times. They were late every single time. They were absolutely horrible.

American Home Shield has been there for a few different things before, and they've always been there on a timely manner. But I can never get a hold of anybody on the phone. A long time ago, when the techs first worked on the refrigerator, they did something to the back panel part 'cause it was making a humming sound, and something went out in the refrigerator itself part. They told me to keep it unplugged for 48 hours, so I did that. All of a sudden, when I plugged it back in, it seemed we got a funny odor. I tried to get a hold of American Home Shield because the guy said, "If there are any issues after you start it back up, call us direct and we'll help you." When I called them direct, he said, "You'll have to go through Home Shield again." I tried to call 'cause I didn't wanna pay $100 again for them to come back out, and I ended up just doing that and I could never get a hold of anybody.

Integrity Air Conditioning was very good. It took 24 hours for them to come out. They said he was gonna be there in five minutes after the 24 hours. But they were in the process of moving offices, so they couldn’t get to me on time. It was okay. When they came, they fixed it right away. Within 10 minutes, it was fixed. They did a good job. I thought like normally people give you the runaround, “We don’t pay for this, we don’t pay for that.” But, everything was taken care of. I was very happy. We’re older now, and we can’t do work like that in the house. Things are obviously gonna break, so I wanted some kind of an insurance thing. And AHS worked out very well for us.

I really liked American Home Shield's website and online process. I like it better than the phone. I never thought I would but I really did. It's more accurate. I was able to put in there exactly what was going on. And they were very helpful as far as being online like that. A lot of times when I have tried to call, I've had to wait so long to get a customer service rep. So this was much quicker. I submitted a claim for my washing machine and GE had to come out for service. They were quick.

My washing machine kept saying overload and the technician AHS sent said was that the drum had to be reset. It wasn't functioning right, so he had to take it apart and rebalance it. He was very good. I used AHS over time and they seem to be taking care of everything.

We filed a claim online to AHS and it was an easy process. And then, Budget AC was there the next morning. They were very good. Everything went well.

I had an inspection made through American Home Shield for the winter. They sent me an email by asking whether or not I was interested in a winter check of our furnace. And when I said I did, they made the arrangements. JE Johnson came out, they inspected my furnace, and they found a dangerous issue. It was a cracked heat exchanger, which is very dangerous. They reported it to American Home Shield. The furnace was 27 years old, and they replaced it. I tell other people that American Home Shield is a service they ought to have. It makes no sense not to.

When we were closing the garage door, it would go halfway down and then go back up with all of my remotes. Then on the one that’s for the garage door directly, we had to hold the button down for it to go all the way down. And when we open the garage door again, it would do the exact same thing. It was very frustrating because you can’t close the garage door once it’s up. At one point, you could not open the garage door when it was down. It would go halfway up and then close back again. Garage Door Experts tested to see what was wrong with the garage door. Apparently, it was something with the sensor. So, they were able to fix the sensor, do some maintenance on the garage door itself to make sure if there was something on the sensor, and it worked perfectly.

I had a clogged toilet and I made a claim to American Home Shield over the phone. The technician who came out was very professional and nice. I’ve had AHS for several years and I would recommend them.

I had a faucet that was leaking. The first time I submitted them claim, I got an automation, then when Nussbaumer called and said that they could not do the shut-off valve because it wasn't on the work order, I called American Home Shield back, got it included on the work order and then was good to go. When the contractor came, he couldn't shut of the water underneath the sink because the shut-off valves were either broken or frozen. There were two valves. One didn't have a knob and the other one has but the guy from Nussbaumer couldn't turn it. And so, when he came out, he had to shut off the main water and then he had to cut to those off, put those things on, and then change our faucet. Everybody who came here were great. But I would have preferred if they wore booties over their shoes, but they didn't and I didn't ask. Other than that, they were pleasant and knew what to do. They got the job done and the faucet works.

American Home Shield has always been excellent. The tech was on time, and he had called to let us know what time he was gonna get here. He was very knowledgeable of what he was doing, listened to what we were saying and then took care of the issue.

I had a problem with a couple toilets and bathroom sink were clogged. I called directly to a representative from Home Shield. I have a little problem because it was first time I was using this company, and it was a little bit of confusion finding my information of the system. But the lady was very kind and finally was able to fix it. So, that was okay.

Submitting a claim was very easy. I went online the night before when I noticed the HVAC was not working and R E Boggs was at my home at 9:00 AM. I was very impressed. They came out very quickly. It also happened to be the company I used anyway so I actually knew the technician who had been to my home for other things before and it went beautifully. The unit was fixed quickly. It was great.

I’ve been with American Home Shield for about 12 years and the claim process has worked out fine for me. I call when I do it and the interactions are always professional. In my most recent claim, the contractor, Sevier Climate Control, came out and it didn’t have anything to do with the AC unit. They told AHS that it wasn’t the AC unit and it might be the roof. So, they did awesome and they were honest. They gave my husband some good ideas about what it might be. Everything works like it should with AHS.

My 19-year old Sub-Zero refrigerator was not freezing properly and was leaking. The freezer door was freezing shut and the ice maker had stopped working. It was the fourth time it was freezing shut. I called American Home Shield for a claim and spoke with them. Evergreen Appliance Service was the contractor and they were great. They told me they would call me in 24 to 48 hours. Their person was on time and I wish he would’ve been the first contractor they sent me because he was the only one who knew what he was doing. The refrigerator had a leak that couldn't be fixed. AHS had to replace it because they couldn't get parts for it. Now, I just don’t put anything in my freezer.

We couldn't get our 17 year old AC unit to come back on. I called AHS immediately at 7:00 that night. The next morning, they were trying to find someone to come out. They couldn't find anyone to do service in my area which is rural and out in the country. The contractor they got a hold of couldn't come until the next day. We tried throughout the day until Gaines Appliance, Heating & Air Repair came to get the AC to come on but it wouldn't. When their tech came, the AC came on for him and he said that he couldn't diagnose it until it cuts off so that he could see what was going on. So, we waited but then it never cut off. The tech told us that I have two months to recall so if the AC cuts off, he would come back that night or the next day. The AC has worked fine though since it's cooler now, we haven't had to turn it on.

I've had American Home Shield for a total of 16 years. I kept it because I wanted to make sure that I was covered. I've been in my house now for 12 years and I wasn't even here two months before I actually had to have my stove replaced because it malfunctioned. They couldn't fix it, so they ended up replacing it. It's a peace of mind.

I went with American Home Shield because of the reviews that I read online. The service provided by the contractor, United Air Temp, was fine. They called me first thing in the morning. I reached out to them and they made an appointment for the same day. They called me back later on that day to see if I could get home earlier, but I was working, so I couldn't.

The water heater was leaking everywhere and I submitted a claim with American Home Shield online. Advanced Home Services changed the water heater and there were no problems at all since. Overall, my experience with AHS has been fine.

I’ve been with American Home Shield for three and a half years and I have only had to use the homeowners warranty twice but I kept it just in case I needed it. I usually submit my claims online and it’s fairly easy. AHS scheduled somebody to come out and take a look. The contractor found what was wrong, but they weren’t able to get the part right away. So, the next day, they came back with the part and installed the part, and got it working. The service call fee is $75 no matter what. I understand that AHS don’t wanna have people just calling for nothing and having a guy come out to look at it and they have to pay that company to come look at it, and then they find there's nothing wrong. But AHS should give you, if not the full amount, something back if there's a problem found so we don’t have to pay quite as much because we're paying plenty for the service already.

For several years, I've had American Home Shield. We had them previously, and then we tried a different company for two years, and now we're back with American Home Shield. We have them on our house and we have it on a rental house. I haven't had any problems with our house. I recently had a problem with it on our rental home though. The rental property is two hours away from my home, and when I submitted a request, there was some confusion. They kept trying to assign a person who works where my home is, so I had to call multiple times to get that remedied. I took two hours on Friday and an hour yesterday. Otherwise, I like to submit requests online. When I requested service for my appliance and the claim went great. CK Appliance Repair serviced us before and we've enjoyed them. They have one guy who does our type of dishwasher and he's great. I left him alone at my house before because I had to go. I trust him that much.

I've been with AHS for three years and submitting claims online has been easy, but I wish there was a place to put an explanation as to what the issues are. Also, they should not contract with anybody who has a Better Business Bureau rating less than an A-minus because they sent out one guy one time, and after I looked him up, I was fit to be tied.

We've been having issues with the AC for the last three years now. It has a small leak somewhere and it would leak Freon over the wintertime. Then at springtime, I turn the AC on and everything works, but it doesn't get cold. It was fixed at the beginning of the summer, which was the third time that Dean's had been out to fill it and try to find that leak. Then, a month and a half later, American Home Shield contacted Dean's and authorized to replace the whole unit. The Freon used in my old air conditioner was out of date and you couldn't buy it anymore. It took Dean's a few days to come back out a second time to replace it. I'm very satisfied with the work performed.

Submitting a claim with AHS was so easy. I went online and filled up their form, then I got an email back from them within an hour. So, it was pretty good. It was a claim on the refrigerator and they sent out Appliances & More. The techs showed up as they said, on the appropriate time, and they did very good. AHS is a good warranty overall.

The hot water heater was leaking. I went online to submit a claim to AHS and then Plumb Genius got back to me and looked at my account. They said they would repair the hot water heater or replace it if needed. The guy from Plumb Genius came out and inspected it and said that it was essentially eroding from the inside, so it needed to be replaced. He started the process, and then a different group of two men came out three days later and took care of it. The new water heater tank is doing very well. In fact, we get hot water in our farthest bathroom, which is our master bathroom. We get it about three minutes earlier, so I'm saving on water with the efficiency of it.

I called in a claim at American Home Shield and it was perfect. 2 Bald Guys came out and the appliance worked fine when they showed up. The tech thought it might have been a wiring thing, and he jiggled something the right way. He didn’t have to replace anything, but he did come out and look at it. He was completely professional and it was a great experience.

We had issues with our kitchen and bathroom sinks and both of them were backing up. We submitted a claim to AHS and their reps were very nice to us. Pruitt’s Plumbing went out to do service. The tech was very nice and he took care of everything. He fixed the sink in the hall and with the one in the kitchen, he took the pipe and everything off. He was very thorough and everything is fine now.

Everything was great on our claim with American Home Shield for an appliance issue. The contractor from All In One Appliance Repair came at the time he said he was gonna come. He was very professional. I work from home, so he was very quiet and didn’t bother me. So, it was nice. We've been with American Home Shield for about 10 years. I started submitting my claims online a couple of years ago when that was an option, but before that, I used to call. The process is easy online.

I had a commode that was leaking on the bottom. I called AHS and the rep was very excellent. I was told the contractor would be there in two days. It was on a Tuesday and the contractor came out on a Thursday. Everything was good. The contractor explained everything, fixed the commode and went on his way.

It was super easy to submit my claim online with American Home Shield. Bear Plumbing came out and everything went great. They were very helpful and they fixed the issue.

We’re trying to sell the house or put it up on rent, but we wanna make sure all the things are working properly. A gentleman from HVAC Repairs came out for the AC unit and he seemed to be nice. It didn’t take him too long. We've been with American Home Shield for about five years. We’ve had several claims and so far, I don’t think I have any bad things to say about them.

We've had Home Shield a couple of times since we bought our house. Having a warranty is a benefit as I have no way to know a house unless I build it myself. Also, when I have a warranty I get a chance to have old stuff that may start going out taken care of. But I realized the previous problems that hadn't been taken care of were not covered. We had a leak under our sink in one of the bathrooms. Home Shield assigned DFW Plumbing and they were great. They got back to me right away and they sent a guy out. When he looked at the sink, he said that it had been installed improperly and there were pieces missing, and he knew American Home Shield would not cover it. He gave us a bid for their company to fix it, which we did not do. We ended up getting our own plumber.

Everything works since Crystal Clear Plumbing came out. They were fantastic and the schedule on when to expect the contractors went fine. The claim was to put in a new valve 'cause it wasn't staying at temperature. I went online to submit this claim and I hated the website of American Home Shield. It was a piece of crap. It was not easy to use, and I could not enter in what I needed repaired. I would have liked if I could actually enter in what the plumbing problem was instead of having to pick one that it was not, and then dealing with the plumber later ‘cause there was no option to tell them what was really wrong with my freaking shower. We've been with American Home Shield for one year and we are not renewing.

I had a broken garbage disposal and when I submitted a claim online, I was very pleased with the American Home Shield website. Then My Georgia Plumber called me that day and scheduled the appointment. They told me an exact time and it was within 24 hours of the call. They were very nice. They explained to me that they were working on the garbage disposal and it was good because they told me about a piece that was removable.

I've had AHS since '79 and I like everything about them. I can submit a claim online, but I like to talk to a live body so they know what my problem is. On our oven claim, United Services came on time and got the job done. They were in and out in less than 30 minutes. It just needed a screw, but it did take somebody knowing what they were doing to get it unscrewed and done properly.

Tompkins Appliance Services came out two-folds. First, when my washing machine was leaking, even though it was off. And second, when the little panel of our refrigerator wasn’t closing all the way, so there was ice buildup on the back. Every time I open or try to get some ice, it would spill all over the floor. It was not fun. So, I have ice melting on the hardwood floor, which is not a good thing. I filed the claims to AHS online and their website was very user-friendly. They've always sent contractors really fast and they have all been really great, going above and beyond. I’ve loved all of them. And more recently, Mr. Tompkins came and assessed everything, even entertained our other silly questions with our refrigerator. He came back right away and got the part that was needed, and everything was fixed without hesitation. It was a really great experience. I'm very, very satisfied with AHS.

The thermostat on our upstairs AC unit says 72, but it is not 72 up there. One room will be really cold and one room will be hot. When submitting the claim with American Home Shield, I did everything online and got a referral. Then J-Tech called me immediately. American Home Shield did what they said and it was very smooth. When the technician came out, he didn't find anything and he said that the AC was working fine.

We had backup issues coming from the guest bedroom into my shower. Originally, Gator Drain and Plumbing came out for the guest bathroom and declared it taken care of. But the next night, it did the same thing. So, I called American Home Shield again and the next day, they sent out this young kid who didn’t know what he was doing. He couldn’t find the clean pipe so he pulled the toilet and he charged me 150 bucks because it was not carried under plumbing to pull the toilet. Then they told me that it was gonna cost me $650 for them to come out and do the clean-out.

I submitted a claim to AHS because I have double ovens and the bottom one didn't work at all. It completely went out. The control board was inoperable. They could not be replaced 'cause the parts are not available. The contractors came on the 24th of September and they turned in the claim then. I did not get the oven ordered till that weekend. They're gonna replace the whole oven. I'm supposed to have somebody coming to install it, but I haven't heard anything from anybody about when that's gonna happen. The contractor that came was absolutely wonderful though.

When I put in a claim for the stove, American Home Shield told me who to reach out to. They also told me that they were gonna call me and set up an appointment for them to come out to check my appliance, and we can follow up and follow through with that. I called Supreme Service Group and we scheduled an appointment. They called me before they came and one guy came to check the stove. He said that he had to order a certain part and the part would be in by a certain day. He called me and said he could meet me at the house. He was a very nice and courteous guy. He didn't try to flirt. Some people come and try to flirt with you. But that guy was very professional. He made sure he checked things. He did his job and was very quick at doing it.

I called American Home Shield to submit a claim for a broken toilet. I spoke with a representative and the interaction was very good. They gave me a time frame of 24 to 48 hours that I would be contacted by the plumbing company, which was accurate. And then, when the plumbing company called, they gave me a time frame as far as when they would come out. Once they got here, they assessed the problem and handled it. The contractor was very good. He gave us a card and I told him that there might be some other things that were not covered under warranty, but I may contact him about them. It was an excellent experience.

A couple of months ago, we were told by the inspector that there's a leak in the plumbing of where the tub is in the master bathroom. And then, there is a crack in the tub that keeps getting bigger and bigger. I wanted AHS's contractor, J-Star Services, to come out and see if the leak is related to the crack and why is the crack there, if it's not for the leak. The plumber said there was no leak and he didn't know why the crack is there. So, the crack just keeps getting bigger and bigger and I don't wanna find out something bad to happen while we're taking a shower.

My electrical outlet in the kitchen wasn’t working. I submitted a claim with AHS online and was surprised at how easy it was. It was seamless, quick and responsive, and I felt pretty good. AHS contacted me the same day, within a few hours. R&R Electrical All Star's tech came the next day and greeted me. He was very nice. I took him into the kitchen and told him the issues that I was having, then he took the outlet apart and found the issue. He replaced the receptacle, tested the outlet, I signed the little paper and he left.

I called Home Shield and it went perfectly fine. I got what I needed. The contractor was top-notch. He came in, did what he needed to do, was super polite, and everything works great.

My service request through American Home Shield went well. It took about two weeks to order the parts, and then the contractor came back and changed the parts. He explained what part was defective and then what he was doing.

Submitting a claim with American Home Shield online was fairly easy. Then Drainco Plumbing came out and did an okay job. The guy was good. He said that I needed to replace the toilet, and that it's not covered by American Home Shield. I would have to pay $200 out of pocket so I'd rather just replace my toilet on my own.

I submitted a claim for my pool online and the website was great. Dba Pool Ology came the next day. It was right away. They were great and fixed the problem. And things have been great since then. ’Cause of that, I can sleep better at night. I therefore perform better at work, therefore I’m less grumpy, I didn’t yell at my employees. So everybody was happy with it, including the guys doing the work for me. I’ve been with American Home Shield for years and my experience with them was excellent.

I signed up with this company the beginning of this year and over the phone I told them all of what I had, including septic and well. A contract was written and the monthly fee started. During the summer I called to verify my plan covered all I had, the gentleman said yes. So in September I called for a pipe going into house was leaking, they said I wasn’t covered, that was a separate “well plan” I did not have. I was so upset I cancelled the plan. I had to call a local plumber to have it repaired.

We picked AHS for our home warranty company because of their really good reviews and ratings online. Boy was that a mistake! AHS has the worst customer service I have ever had to deal with. They didn't call me to keep me informed. I had to call them multiple times a day, for several WEEKS to get my issue sorted out. I had to repeat why I was calling and give the whole background nearly every time I called. They also hire terrible contractors. The first company contracted to check/service our AC units came out, spent about 10 minutes at my house, told us what was wrong and that we needed new parts. Then they told AHS that the problem was pre-existing and would pre-date our warranty with AHS. AHS decided to just accept that and try to deny the parts claim.

We are using AHS for the first time after hearing great feedback about the services through a family that has coverage. Our first experience was poor purely due to the lack of communication and direction. Our water heater has been down since last Tuesday (Total of 7 days) and we have had to personally call both AHS and the service company Express Plumbing for status updates. We have not received timely updates on the progress at all.

The company sent me a plumbing service that has taken over a month to fix my problem. I've called to complain to AHS a couple of times and all they said is, "We'll figure it out and give them another opportunity." The Plumbing company advised to order parts that did not fit my my faucet and now I spent money on top of my service with still a broken faucet after over a month of still not having the service fixed and I cant return the error parts. I have another faucet that they tried to fix that is worse than what it was because now it doesn't regulate the temperature. Now the water is hot and a little less hot.

We have a fan with a light in it and it hangs from the ceiling. I couldn’t get the fan blade chain to turn the fan blade off and it smelled like the beginning of a fire almost. So, we didn’t run the fan until City First Electric came out and fixed the problem. They arrived on time. It took them a while to repair and they weren’t the fastest but they got it all done. I have no complaints and I’d have them back again. After they fixed, we ran both the fan and light for 3 or 4 hours and there was still a slight odor to it. So, we thought, “Hmm, I wonder what’s going on here.” Then we went to bed and the next morning, we got up and I ran the fan and the light for the whole day with an air purifier in the room. By the evening, there was no more odor.

I always call in my claims at American Home Shield and they're very professional. Appliance Ambulance recently came out they had to order a part, and even though the part was on back order, as soon as I got it, they contacted me and got it right in. It went really well.

We had a leaking toilet around the foundation. It may have been a week when we really noticed it. We submitted a claim with AHS and the contractor resolved the problem.

My experience with Home Shield has been great. Any time we've needed something, it was done within 24 to 48 hours, depending on when they can schedule somebody. Recently, they sent a service guy who was very professional. He even explained the septic tank and he let me know how good everything was. He was excellent.

I’ve had American Home Shield off and on throughout the years, and I came back with them last December. When I had purchased our house years ago, the homeowners had AHS for the year. So, it was one of the things where they sold the house, and it had the insurance. We had to use AHS for a heating issue and everything worked out so great, so I decided to go back with them. I've spoken to their reps and the service was great. My most recent claim went fine. The contractor from A/C Plus was very professional. He did a good job and got my unit fixed, so that’s amazing.

I’m going into my second year with American Home Shield and I like using them because they usually have excellent providers and very, very timely. One Monday, I requested service for my AC online and the contractor came out Monday too. They were excellent. The fan blade on the outside unit had come loose from the motor, so they replaced the motor and ordered a fan blade. Wednesday morning, before they started their work schedule, it took five minutes to reattach the fan blades. They fixed the AC and everything is perfect.

The air flow wasn't seem to be flowing as powerful as it used to be. I called American Home Shield and went through a rep. It was real quick. I had an appointment with the contractor within a day. And then I was contacted by the contractor and they were here. I was happy with Complete Comfort. The rep was good and honest. He didn't come in here saying, "Oh, I was sent here for a problem, so let's make a problem, so I can make some money." He came in here and he checked the motor out, and the capacitor, the condenser fan, and the board. Everything checked out good. He said that it's perfect, and he couldn't find anything wrong with it. He told me that it was a normal thing for how far the air has to travel. Altogether, the whole experience was a good experience.

I called AHS when the air conditioning system was not getting any cold air. It was just blowing cool air. The contractor set up an appointment, and they made a follow-up on it. They sent me text messages when they were coming, and they were pretty good on it. I got a quick response, so that was good about it. The tech checked the system and we found out that the refrigerant was very low. And then I was charged $90 more for the coolant. I thought I just have to pay my deductible. But the tech told me that I was only allowed $10 per pound. Other than that, everything went fine. The tech came out on time and did the job real good. It was not even half an hour and he was done. I had another service from my water heater and the guy that came out for that was very good. He was professional and he knew what he was doing.

One my outside hose bibs off the house was leaking. Crystal Clear Plumbing Professionals came right out, did their work and took care of business. They were real good. I can’t ask for anything more than that. But when I find that it was one that I’ve used on three previous occasions, and I liked them very well, then I would always request this particular contractor for any plumbing problem. I would like to talk to a rep when I do it rather than, one, two, three because I would like to say I would like to request this particular contractor, which AHS assigned to me and that was fine. But I would request them if I was able to speak to somebody. I’m from old school. I like to talk to people. But other than that, I’m very happy with Home Shield.

The toilets were running and we had a plumber come out. He was good. He fixed two out of the four toilets that we have, and he checked the other two and said they were fine. But those two that he can't fix are very intermittent and they don't run all the time. I submitted the original claim with American Home Shield over the phone and with the most recent one, I just did over the internet. It's really easy to do online and I prefer it over calling. When I had the issue and submitted the ticket, I didn't have any idea what was happening and I didn't know if I was getting a plumber.

Previously, I had a problem with AHS' online process when I filed a claim for my dishwasher. The dispatcher could never get through to a Whirlpool repair contractor the first two times. Also, the contractors never got a notice to come and look at my dishwasher. This time, the claim submission process online was fine. I had a dryer that was making a lot of noise and I submitted a claim for its repair to AHS. EaZy Appliance came out and did great work on it. They had to order some parts and come back out but then they ended up resolving my issue fairly quickly in the end.

I submit my claims with AHS online and that process is pretty easy. The only thing is, it would be nice to be able to choose a provider. But Freedom Heating & Cooling came out for my AC claim and the guy was pretty quick. He got it diagnosed and fixed. We haven’t had an issue since.

The air conditioning was not working, but as soon as the technician from US Air Conditioning of Texas saw the thing, he immediately recognized the problem and solved it within minutes. There's no problem with the AC. It was just the issue of a thermostat because we didn't know how to use it, so he just explained it. He's very professional and I'm very much satisfied with his work.

AHS has the best overall reviews. We submit our claims online and we've never had a problem with any of them. It's been nice. Recently, they sent me Faucet Brothers recently and they were good. They called me 15 minutes before they got here.

I had a problem with my air conditioning and called it in at the Home Shield office. They acknowledged the claim and assigned it with a contractor who came within two days. They had to order a part but the issue was resolved within about a week and a half. They put in a new air conditioning unit and it's been fine since. Also, the contractor was excellent and I would use him anytime.

It was easy to put the claim in with American Home Shield and I enjoyed the beta version of being able to select the vendor. I called ahead of time before I submitted the claim. So, I knew there was a quick availability and I was able to get other reviews outside of American Home Shield. I enjoyed the guy who came out for the air conditioning which lost its cooling ability.

We bought our house in March of this year, and our loan company set us up with American Home Shield. I submitted a claim and they sent Air Control. They were fine. They were right on time at the beginning of the time window. They realized that the unit needed a new motor and they put a new motor in, and they were done and went on their way.

I filed an AC claim with American Home Shield. The outside unit was not running all the time. Sometimes, it would come on, and sometimes, it would not come on. So, we didn’t know what the problem was, and that was why we called initially or put in for them to come look and see. I did the claim online. It's pretty easy. I just went on the AHS website and filed a claim and explained what the issue was. The contractors have come out a couple of times and I really liked them. They’ve been very good. They’ve been very quick. This time, they had to go back and forth a few times because they couldn’t get the problem diagnosed right away. But once they figured it out, it's been working fine. They’ve done very nicely. They were very nice to have, too.

I've been with AHS for a couple of years now. My recent claim with them was my hot water tank. I spoke with someone from AHS and they had someone from a plumbing company to come out and see what was going on. Because they were saying that my hot water tank is really old and that there are different things that should have been on it that aren't, I found out that nothing of it is covered at all. On a previous claim, I had an old dryer and they were able to replace it because they couldn't fix it. But not everything is covered even though they say that if they cannot fix it, they will replace it. They also don't give you any descriptions of anything. For the hot water tank, they told me I would have to come out of pocket at $1,350. I'm very dissatisfied and looking for another home warranty company that covers.

I've used American Home Shield twice. We had some electrical breakers that were tripping. GFI breakers were tripping. I went online to submit a claim and the online process was very simple. We had an appointment within three days. H&C Electric, the contractor was very good and I was very impressed. They showed up on time, when they said they’d be here. The guy just went about his business, and took care of the problem, about 30 minutes, and it was done. I couldn’t ask for any better.

The guy who came for the air conditioning was super. He fixed it then it ran an hour and then he said it was probably gonna need a fan motor. An hour later, it quit and it started smelling like burnt wires in the house, so I shut the breaker off. That was a week we’ve been without air conditioning. They ordered the part, and now it’s been a week. They told American Home Shield it would be in on Friday and they’d make an appointment for Monday or Tuesday. I called and they said it wasn’t in. So I called first thing Monday morning. They said it came in on the truck and they scheduled me for Tuesday between 2:00 and 6:00. I said, “Great.” Nobody showed up nor called us. We didn’t know what was going on. I had to continuously make calls where you have to hold forever for Total Air Care and most of the time you go over the Philippines, and they read scripts to you. I’m sick and tired of going overseas.

The property manager I have managing my rental house sent somebody else out aside from the contractor of AHS and they totally made the problem worse. And then I went through AHS and it worked much better. I filed the claim, and because I wanted them to get out there faster I called. I was put in touch with Central Kansas Appliance Repair and they got somebody there faster in two days.

When I was looking for a home warranty provider, I went online and researched providers. Home Shield seemed better out of the three that I was looking at. I got it and had been with them for about four years. They are always good and I like them. They're easy to deal with and it doesn't matter how I contact them. I can call or email them. When I lived in Idaho, my furnace quit working in the middle of February and it was cold. I called Home Shield on a Monday morning and Monday afternoon, there was a repairman fixing it. Also, recently, a contractor came out and looked at my machine. It was old and tired and the contractor couldn't get any new parts for it. He recommended that I replace it. It took a couple of weeks but I got a new machine in the end. It works marvelously.

I filed a claim over the phone for my refrigerator that was hot on the outside. My interaction with the tech that came out was fabulous. He was great. The fan was not working, so they replaced the fan. So far, everything is perfect. I’m glad I have AHS. The service was great and the turnaround time was fabulous.

Family A/C is great and extremely fast. I’ve had them out for at least four times this year already for problems. We had the condenser replaced about two months ago. Then we came home one day from work and the house was 85 degrees. We were without AC for about two and a half weeks which wasn't good, but Family A/C was trying to figure out what AHS was gonna do. They ordered the part, but then some guy from American Home Shield called and said they were gonna just give me a new AC instead of repairing it. It's been a week now and the new AC is doing okay. It felt like it wasn’t cooling as it should, but it has been fine for the last two days. I’m extremely satisfied with this experience.

We submitted a claim to American Home Shield for the air conditioner. It wasn’t cooling down and we kept thinking that it was freezing up but it ended up being something weird that the contractor had to put on it or get to do it. They came out three different times for it, but we finally got it fixed. It started working again so, we’ve been able to maintain our temperature that we keep it at. All the contractors that American Home Shield has sent have been wonderful. They usually call and they always give us a time bracket on when to expect them to come out, which could be anytime from 1:00 to 3:00 or noon to 4:00.

My mother-in-law uses American Home Shield and we've had them for a year too. Recently, my wife called for a service request on the phone and they had 7-H Home Services come out. I had to have my mother meet them while I was at work and as far as I know, they were okay.

I was having an issue with the washer, but the mechanic didn't fix it. He said that he was leaving because if we didn't fix the sink water, he couldn't do anything about the washer. I called American Home Shield for a plumber and their rep was so nice. We had Michael's Plumbing come out and repair the sump pump. The plumber did that in the same visit. It's working fine now, but I don't know if the mechanic is going to come and fix the washer or if I have to call again and make an appointment because he just left and didn't say if he would come back or make a schedule. Other than that, the experience I had with Michael's Plumbing was great.

I called in a claim regarding the water pipe that was leaking in the garage and the AHS rep was excellent. Also, the contractor from IRH Plumbing was so perfect and helped me a lot. The problem got fixed the same visit. Now, the water pipe is good. I check it every day.

There is an issue with our pool pump. It was very easy when I made an online claim with American Home Shield. They sent out Clearview Pools and this contractor was probably one of the best ever professional people that I’ve ever dealt with. They were very good. After their repair, our pool pump has been excellent.

My house is a little older and it has couple of pipes. I noticed that it was dripping. I had a guy from A & S Plumbing replace that part of copper with a PVC. He was professional and friendly. He was in and out in an hour. This happened within the first two months of me buying the house. So far, our experience with American Home Shield has been good.

Our garage is on the side of our house where our driveway is. The garage door wasn't working and so to get into our house, we have to walk all the way around the front. I filed a claim online to American Home Shield. The contractor came to look at it and fixed it right away. He’s come out before and he always does a good job. He’s really nice on the phone and a good communicator. I would recommend him.

I've been with American Home Shield about two years. I've been with two other companies. One I was with which is in Florida was very good when they started and they did everything. They always had specials, "Okay. For $29 a unit, we'll come service your unit. We'll come clean your dryer vents," all that kind of stuff you need done. And then, I went with another company. The thermostat was broken. And then, I got in a big argument. "That's not covered. This isn't covered. And everything wasn't covered." And I said, "You're not covered either. You're done."

Just Garage Doors did an excellent service. They came in, did what they said they were gonna do, and were very personable. My neighbor has Home Shield and she recommended them, and I've been with them for about two years now. We’re getting ready to move now and I would probably be signing up for Home Shield again when we get where we’re going.

Clear Flow came out to fix my hot water heater that was leaking. I did the claim online which was pretty easy but it doesn't really give you much room for a description. You just kinda choose hot water heater. Then I got the call from the Clear Flow the next day and there were two different visits. The first one was from Cesar. He came out just to look at the hot water heater and see what was going on with it. That was pretty quick and they showed up within the timeframe that they said they would. The second visit was from Jose. He was great. He came in, I showed him where everything was, and he did his thing. He was pretty quick too. It took about two and a half hours. It was still dripping that night and I called Clear Flow the next morning and told them that. Apparently, there was another part that needed to be replaced. It was a pressure regulator. Jose came out the next day, fixed that up, and it's been good since then.

The water at the sink in the kitchen was stopped up. It wouldn’t go out. And I have a new dishwasher when the water backed up, and then the water was just slowly coming out up on the other side on the sink. I called American Home Shield and told them because this happened before. They sent High Priority Plumbing and Services. The contractor was good. They had to to blow it out. When they came out the second time, the guy tried something else and he got it all started. Now, things are doing better than it did two years ago when they came out.

I had two different issues. My water heater wasn't working so there was no hot water in the house. Someone from Blue Star Plumbing fixed it and he did a great job. He went somewhere and got some piece needed. He was respectful too. The other company came a month before for the toilet flushing issue I had. That was making noise after I flush the toilet so their technician fixed it and then changed the part. The water heater and the toilet work efficiently and well now.

I've been with American Home Shield for three years and I’m very satisfied. My recent claim with Hoffman Electric went really good. My fan and light broke in my kitchen and the claim for it was made online. Now it works great. I use it all day long, every day.

My AC went out on a Sunday evening at about 7 o'clock. It got water in there and there was an emergency switch that shut it down. I submitted a claim with AHS online and it was easy. Then tech came and worked on it on Monday. He replaced the little thingamajigger that went in there that showed the water and fixed it by 9 o'clock. You can't get any better than that. The contractor was also excellent. He told me everything that he was doing. He said that he didn’t really like the switch in there because once you close it down, you gotta have to come out and have it done. Then he put a plunger in there and replaced that out. Now, if it comes on again and backs-up, then I’ll shut it off. And when the water goes down, it will just come back on. He was polite and thorough as well. So, I was very pleased with him. The AC's performance since the repair has been excellent, too.

I placed the order with AHS over a weekend and a lady called to make the appointment within the time frame that I was given. Joe Lay & Sons came out early in the week and they were here within the time frame that the lady told me they would be. The guys did the work that I asked them to do. Then they cleaned up their stuff and left. They also told me to go ahead and give them a call back if I had any other issues with that particular problem and they’d look at it. But I’ve not had any issues. Everything went the way that I felt should be expected.

The fan wasn’t working and it was causing my breaker box to trip. When the AC got fixed, I thought it fixed the breaker, then the AC was still tripping the breaker for like a day, but it hasn’t done it since. I’m not sure why that was, but it did it a couple of times after they fixed it, and I was gonna call them back. But since then, it hasn’t tripped the breaker again. The contractor from Hospitality Heating and Air Conditioning was very thorough, prompt, concise, nice and professional. And he answered any and every question that I had about everything that he was doing and he didn't hesitate to give me additional information. He was really outstanding.

Water was dripping from the AC unit. Next Gen Air was sent out and they were extremely horrible. They made us live without AC for 12 days, and then they were extremely rude. Even when they came to fix, they messed things up. They put the pipe in the condenser backwards, so the dripping didn't stop. It dripped on the back of the pipe, and it probably dripped outside the home. That was a dangerous thing because it could destroy the roof. I've already put a complaint against them and I wanted to get my $125 back.

I had a leak from the bathroom going downstairs to the living room. Initially, American Home Shield sent somebody else and then, they sent Five Brothers Plumbing. They came out to diagnose the issue and later, a different contractor was sent to patch the wall, which was United Air Temp. They touched up the drywall portion that was needed to be fixed. They were prompt but their patch job was not the best. After I painted, it was still showing and I don't think they sanded it. They probably should have given another coat after sanding but, overall, it wasn't terrible.

American Home Shield sent out the guy to work on the plumbing thing outside and he fixed it. It was very small, and it worked. So I'm happy with it. $75 per repair to these things done with the monthly fee is a small price to pay. I'm happy with the service.

My appliance claim went well – like clockwork. I called directly to Home Shield and it was kinda nice getting the GE Appliances company. The technician fixed the unit and it has been running well ever since.

The washer would stop and give an error code. I looked up the error code in the manual and it said to call for service if I'd get that code. I called American Home Shield and requested that they take care of it. Then Whirlpool came out to assess and then they needed to get a motor and a motor driver. They then came back and put the part in. They were prompt and got to it. It was done very well. I’m very pleased with the service.