American Home Shield Reviews

I’ve been with American Home Shield for five years and I've been completely happy with their service. I usually do my claims online and depending on the time I submit it, I would usually hear from somebody the next day. We had an ice maker that just stopped working and the people who did it were great. When they had to get a new one, the guys who delivered it, hauled the old one and installed it were good. Plumbing companies have always been good and we've had pool repairs too. One time, there was an air conditioner repair that kinda went a little haywire but it was remedied and fixed.

My brother and sister-in-law recommended Home Shield, and I gave them a try so we've been with them for about 3 years now. We’ve only had to use them twice so far and in both times, we were very happy with the service. I submitted the first claim over the phone and then the last one was done online. Either way was okay, but it was easier for me to submit online because I was at work when I did it and I didn't have to wait or get put on hold. Miller's Repair was the contractor for the second claim and the guy who came was there when he said he was gonna be there. He inspected, did what he was gonna do, and answered all my questions. He was efficient too.

When I purchased our home, I had my locks re-done through AHS. I called them and paid the $75 and then Affordable Lock came out. The tech was very nice and professional, and he did a very good job.

I'm happy. I've had American Home Shield for about 20 years and everything is all good. My dishwasher wasn't draining and stopped working once. I called and the contractor came. The technician was very professional and he fixed it so quickly. He was very good and everything was perfect.

The tech American Home Shield sent was very knowledgeable and showed me exactly what happened to my food disposal. When the house was built, the food disposal's wires weren't set properly and for some reason, the wires came untangled. He tied them up, which took him one minute.

I had American Home Shield many years ago with my first home. When I got a brochure in the mail, it got me to sign up with them again. So far, I've been with American Home Shield for just a few months. The latest technician that came out was outstanding. He was friendly, efficient and professional. He was a bit behind schedule, but he made sure to call me and let me know, and everything was great. AHS's quality of service was good. I would’ve liked the turnaround time to be a little sooner, like 24 hrs, but I was able to live with the problem that I had. It wasn’t a big deal.

When I went into the basement, I turned on the light and it wasn’t working. I discovered that the outlet was burnt so I shut off the breaker and called Home Shield. I got in touch with them at 8:00 in the morning, and then Waters Electrical Contracting was at my house within an hour or so. There were two guys and they were both good. They were gone in a few hours and there are no issues anymore.

495 Garage Door's service was wonderful. The technician came on time, he did the service, looked at the garage door opener, and looked at the garage door. He did a great job. He was outstanding, and the door is fixed. Initially, it wasn’t coming up, so I called American Home Shield and talked to a person. She was fine. Everything with my experience went great this time. I’ve had bad experiences before. The contractor that came to my door seemed drunk. So, I didn’t let him in my door. And I called back and I had cancelled it. When he called me the first time, he sounded okay, but when he called back to say he was on his way, something didn’t sound right. And then when he came to the door, I said, “You can’t come in.” I’m single. I’m only by myself. So, I can’t take a risk.

Stay away from these horrible people. First time filing a claim and its an extremely excruciatingly painful experience. First of all, their customer service is in Philippines, and clearly the people they hire have not been trained on anything. It is transparent that they are reading a script and do not offer any help or thought into your issue.

Call for service request on Tuesday. It is Friday. I still have not received any service. I am unable to speak to a supervisor. Now they want me to hire a company out of my pocket and get reimbursed. This is a joke. Been trying to file a grievance based on the customer service that is horrible. No one at the company can seem to have a customer Complaint department.

Updated on 10/23/2019: I had written an earlier review on AHS mentioning my poor experience with them. I got a response on my review on this site, from AHS that they'll contact me back. Never happened, nobody called. And all I can do on this website is to send them a private message regarding that. The first time I called them, they told me that the indoor panel was not covered. The second time after the service technician came home and said it's not the indoor but the out panel which is at fault, they said although that's is covered but it's not. So I raised another request, another technician came home, who gave a totally different diagnosis that said basically all the panels are fine but the electrical wiring is at fault, then AHS said although pool electrical is covered but it is not. Totally frustrated and cancelling my coverage after suffering for several years.

Updated on 11/14/2019: After almost THREE MONTHS, I am STILL waiting for my tub motor to be repaired! I have spoken to numerous customer service people, and they keep telling me "AHS has 48 hours to respond to your complaint." It has been WAAAAY OVER 48 HOURS and STILL no repair to my tub motor. I received a phone call from the last plumbing company to set up an appointment to come out. THEY don't even know WHY AHS is sending them out AGAIN, when their technician said he "cannot repair the motor".

Our microwave was not working, called AHS and tech came in and he said that he will submit the report. Per his diagnosis we will need a new one. Then no one contacted us and I called after one week. Call was gone to Philippines and I was told that no report from tech. Next week I called, same answer but I insisted to look into further- was informed that - "yes report is there and we are waiting for authorization depart." Called in another week- was told no report from tech?? Started the same cycle and was told the same answer. Still waiting and sick of this company. All the reviews I see- I can bet are from the company itself. Do not sign up with this company please.

The plumber AHS sent did not do a very good job. When the issue started, I told them that I needed an HVAC person, somebody who could fix heating. The guy they sent replaced the hot water tank, but he didn't know how to check and see if it was working properly in conjunction with the furnace. That was when he informed me he was not an HVAC man. I don't know if AHS didn't order an HVAC man to come out or if they ordered an HVAC man and he said that he was. All I know is that they needed to get somebody else to come in here and fix the problem. A second person came and was able to find the problem. Because of the new hot water tank, the lines had to be bled into the furnace. They knew how to do that and got the furnace working properly. All in all, AHS did a good job of getting the issue resolved.

ASAP Plumbing Services of San Antonio were here two different times. There was a leak in the kitchen sink, not on the garbage disposal side, but on the other side underneath in the drain area. I called American Home Shield and spoke to an actual rep like I always do. She was fine. And I always verify my contract, and I check with the rep to see if it’s something that’s covered. They tell me to expect out the contractors within 48 hours. But I’m proactive. Within 30 minutes, I call the contracted company, and I make sure I’m on the books if it’s something that I need taken care of quickly. I requested ASAP again. They did a pretty good job and they came promptly. It was the next day. Since then, it seems not leaking at all under the sink where the pipe was.

I submitted an online claim to American Home Shield for my AC that went out. The tech from Latino Heating & Air came out and did a great job. He was fantastic.

I called in a claim with American Home Shield and the plumbing company was prompt. They completed the job quickly and didn’t make a mess. It was perfect.

American Home Shield is a great service to have, especially when buying a used home. Something always pops up and they have been great for getting things fixed. I usually submit a claim through the website and navigating through the site is straightforward. There might be a little more options or place to describe everything, but there was a place to list the information that we need to request. My original claim was for a pipe that was leaking, and the contractor came in and replaced the corroded part with a new pipe. It was great service and we were even asked to add an extra shut-off valve right by where he was replacing the pipe, so we could just shut off water to the entire house and not have an issue if that incident ever happened again. So, everything has been great. Also, we’ve had good interactions with everyone that has come out.

Everything went well with my latest American Home Shield claim. Submitting it online was very easy and the tech who came out fixed the refrigerator and the dryer.

I've had a handful of work orders with American Home Shield and filing a claim with them is easier to do through the web portal. When they sent out Intergrity Lock, the tech was great. He was very knowledgeable and explained everything. He did a good job.

The air conditioner wasn't cool so I submitted my claim online to AHS. They sent RR HVAC and I was texted to let me know when they would come. The contractor was pleasant and was professional. I can see the value in the service of AHS.

I had a claim for a plumbing stoppage on the commode and Lone Star Water was sent out. They tried to flush it out but it didn't work. We have to find the roots and it isn't covered so it's on us now. While Lone Star was fine, Home Shield needs to pick up on their customer service. They put us on hold forever, like 45 minutes or an hour, so I made the vendor do it. Home Shield bought a lot of the home warranties, so now they're just one company, and trying to get a hold of them is ridiculous. Their protocol is becoming lax.

Our sink was clogged up. Submitting a claim to AHS was very easy and the contractor they sent, Air Pro Master, had techs that were very good people. They knew what they were doing. However, for air conditioning and water heaters, I think I pay AHS enough money that I almost pay for a brand new water heater myself. After coming down to it, I could probably get a cheaper water heater by going through Home Depot or Lowe's or Sam's Club compared to what AHS charges us for service calls.

A couple of my buddies that already had accounts with American Home Shield recommended it and I've been with them for six months now. I went online and filed a claim for a stove and a refrigerator on our back porch. Their claims process was easy. They got to me straight away, gave me a claim number and told me who was gonna call me. 3 Boys Appliance Repair called, came out and fixed the stove quickly. And then, they had to order parts for our refrigerator that was not freezing. Within two weeks they didn’t call us back. I tried to reach out to them and left about five messages trying to figure out why they hadn’t called back. When I finally got a hold of them, they said that AHS denied the claim on the refrigerator for some reason and that they were supposed to call me and tell me that it was denied. And then they just hung up.

The American Home Shield people sets the appointment up, and then they would reach out to us about the timing of the appointment. And then the contractors would show up on the time and day that they scheduled with us. Day’s Appliance Repair had to come out the first time to look at all the appliances with the exception of the refrigerator. Upon further notice, I thought the refrigerator was included, but it wasn’t on the ticket. So, I asked them to reopen the ticket to relook at the refrigerator, and the rep did a good job. He was prompt and provided the report within a day.

The garbage disposal was making a noise, but it wasn't turning. I filed a claim online with AHS and it was very easy to navigate. A technician from Infinity Plumbing came out after two days. The timeframe was alright for most things. It was not super important, but it was framed for what I was calling about. And when the tech came it only took five minutes to fix the problem. Apparently, there's a little switch in the garbage disposal that can sometimes be knocked around. He reached his hand in, poked around for like a few seconds and then did that and then turned on the garbage disposal, and it worked.

Sometimes, submitting claims to AHS can be difficult and I wait. Other times, I immediately get a text telling me that my claim has gone through and which contractor AHS is sending my claim to. It can take a while to get to contractors and I don't like that I can’t have a preferred repair person. One time, I called a company for an AC issue and the tech said that the coil on my air conditioner is going and that needed to be replaced. I told them I had a home warranty and they asked who my home warranty was. When I told them it was AHS, they said they were one of AHSs' listed companies so I called them to come. I've had that air conditioner repaired every time I turned it on in the spring. It wasn't getting fixed. The company that came initially is Total Air Care and they were awful. AHS should not book Total Air for me again.

A couple of years ago, I had another home warranty provider and then we dropped them. We didn't take one back up until last year but then we went with AHS as they covered more and the price for better coverage was fairly comparable. Recently I had a refrigerator claim. The tech from Runyon Appliance, AHSs' contractor was very pleasant. He wasn't too chatty, came in and did what he needed to do. He asked us a couple of questions about what was going on. Also, before he pushed the refrigerator back, he asked if I wanna get back there and clean it. That area wasn't dirty but it was very dusty as all areas under refrigerators are. He gave me that opportunity and waited patiently while I vacuumed everything up. That was great.

I own a house in Florida that I rent out to my sister. I live in an apartment in California. She told me the toilet wasn’t flushing, so I filed a claim to American Home Shield. They contacted me, so I contacted my sister. But I ended up giving her the number because they didn’t think anybody was home because her car was in the shop. So, I gave her the contact information and they got in contact and they set up another date. So, it worked out fine. My sister said the overall work that was performed by Third Generation Plumbing and Mechanical Co was really good. The guy was really friendly and really nice.

The claims process of American Home Shield has always been challenging. Sometimes they are not sending out quality people so you have to be your own advocate to get the right person out there to evaluate your appliance, and Gilmore's is a great resource. They do a great job. The guy has lots of integrity, lots of knowledge and it's a good company to work with. I would definitely put him as one of the preferred folks.

I call American Home Shield and tell them what my problem is, and they open up a ticket, and they decide what company they're gonna send the ticket to. And then, the company comes out. I’ve been with them for 20 years and it’s great service. Everything went fine with my latest claim. C Mayes Plumbing & Heating came out and their service was really terrific. If I called AHS again for service, I would like for them to send C Mayes out again. They went above and beyond trying to solve my problem. And they were very kind and very nice people. They took their time with everything and they made sure they stayed here until the problem was resolved. Everything was done in one day, and there were two guys who were polite and well-mannered. They were here about an hour the first time and then I heard a different noise and I called the company. And they came back, saw what that was, and they corrected that.

I went to go flush the half-bathroom toilet and I could feel a loud vibration and a loud noise coming from our well pump, which was very abnormal. I made a service request online and it was easy. The contractors gave me a date they were coming out and they kept me updated the whole time, including how they had to turn the paperwork to American Home Shield. They fixed the issue and the pump has been great since. I was quite pleased at how fast things took place and I've already mentioned AHS to my mom.

We recently noticed that the AC wasn't cooling as usual, and the unit was just running and running and running. It got to a point where it wouldn't even cool the house anymore. That was when I called American Home Shield to see if they could come check it out. First Choice was good, but there was a company that American Home Shield had sent before that said they'd filled it up with Freon. Came to find out, it wasn't even filled up correctly. They were trying to sell me a brand new system, and I was like, "Wait a minute. Do I need a brand new system?" I had to follow up again with American Home Shield, and they sent First Choice. That was when Rene the owner said, "You don't need a new AC unit. It just needs to be repaired." Overall there have been little issues here and there but nothing that required extra attention.

American Home Shield is a good product. I've had it for five years now and I’ve been happy with everyone they’ve ever sent. Calling them to file claims is also easier for me.

The fan motor on my AC went out. I spoke to someone on the phone from American Home Shield and had a great experience. The appointment with the contractor who was sent went just like I thought it would They put a brand-new motor in and saved me about $300. Now, the AC is performing well. I've been pleased with AHS' service.

PJ Appliances came out for my refrigerator that was leaking. I called American Home Shield to submit the claim for it then their person called me. I'm satisfied. Everything was good.

I submitted a claim with American Home Shield for my microwave, and their contractor was wonderful.

American Home Shield sent D2 Plumbing for a leaky faucet. The technicians were awesome. They took care of everything right away. American Home Shield did a really good job.

Submitting claims with AHS is really easy. My work schedule is really crazy so the ability to do that online is beneficial for me. I had a claim for my microwave and everything was great. It took a little while because the previous microwave was old and they tried to find a piece to fix it but they were not able to get one. But then, the process of getting a new microwave and making sure it fits was great. The contractor just texted me and we worked out a time, and then they came here to put it in.

The motor of the air conditioning unit sounded bad and the fan was changed. Sometimes, it’s easy to get a request done online with American Home Shield but sometimes, you get a technician that isn't good enough.

I had American Home Shield at my house previously and I decided to go with them again on my new house. So, I’m pretty happy with what I’ve got so far. Recently, I submitted a claim and they sent out Lubbock A-1 Plumbing, LLC. They came out and fixed the leak in the laundry room as well as the leak under the kitchen sink. They’re a good company and we’ve used them before personally.

The real estate agent gave me a year of coverage with another company and before that coverage was up, I went with American Home Shield. They offered more coverage for less money per month and I’ve been with them for a little over a year now. There were a couple of times when I submitted a claim and then I realized that if I had looked up the issue a little bit longer, I could’ve solved it myself. When I cancelled the claims, there were no issues and I was not charged. So, their customer service was good.

We filed a claim online with American Home Shield for a rekey and after a couple of days, the tech from Rescue Me Locksmith came out. He was great and he explained things. He was also quick and efficient.

We were having noise that was coming out of our AC unit. My husband said I should have someone check it out, and I just went in on the computer and paid my fee. Then I was given a name of whoever was gonna service it and they called me first. They got back quickly and were able to come out a day earlier because someone was in the area. The guy that came up that day was very nice, polite and efficient.

I'm very happy with American Home Shield and Blue Mountain Plumbing who was sent for a plumbing issue. They did a great job.

I had the cooling coil in my furnace serviced. The contractor that came out kept me informed about what they were doing and what they needed to check and what they thought the problem was. They were very polite and thorough. Everything’s working properly now. It was a very positive experience with American Home Shield.

Two of the burners of our stove weren’t working. We called American Home Shield and we had a guy come out. He looked at it, told us what we needed and ordered the part. Three days later, he was back and he fixed it, and that took care of it. It was a very simple and easy process. It would have been less expensive to buy a new stove ‘cause you can get them fairly cheaply, but with the process, it was well worth the money that we pay to have that peace of mind knowing if something goes wrong, that it’s just a phone call away. We can get it taken care of without having to worry about upsetting our budget.

The agreement we have with American Home Shield is that we pay $100 or they will charge us $100 for every service request. When the plumbers came here on September 30, we sent an invoice something asking to pay $100, by mail. And in the meantime, we found that AHS also charged us on our credit card so we got double charged. The plumbers were doing good compared with others though.

American Home Shield sent Proven Professional Construction to fix the hole in the wall that was made when the shower of my boys were fixed. It was a two-part claim. One claim led to another claim. It took almost a month. I had to call and initiate things to get rolling again. We’re very disappointed because they came out and fixed the toilet, and then they said they had to order a part for the shower. And then about three weeks later, I called and the part hadn’t come in. So finally, the part came in, and they got somebody out the next week, and then I had to call back to see regarding the replacement part, but it wasn’t a replacement part that came in. They had replaced the whole thing. So, I had to do their job basically.

I've had AHS insurance since I've heard of them back in 2002, I have used them ever since. The plan has saved me in numerous ways! I highly recommend AHS to everyone I know that has a home. They are much better than any other service provider out on the market. My first home I had an issue with my furnace, they sent someone to come in and fix it, the repairman had to return numerous times, yet he finally got the job done. The repairs were all covered outside of my service fee. My current home I've had a large number of things go wrong in my home.

I submitted my new work order on Monday And I was told the contractor will be here on Thursday. The day of nobody showed up. Call for telling me that when the contract will show up on Friday when the first contractor never called to cancel or set up an appointment. This company is the work. I will take your money and just keep pushing it to a different contractor. The worst decision that I made.

I made a call to AHS about my geothermal unit needing repair. They set me up with a technician who I called to set the time to come repair and they said they dont work on those types of units so I called AHS again and they set me up with another company who doesnt work on the type of unit I had so after many calls and dealing with people who can barley speak English they told me to choose a technician in my area who works on geothermal units and they would reimburse me for the repair. Well here I am several months later still waiting on my final reimbursement. I've made several calls and get a different answer every time I call. I'm going to cancel my policy and report them to the BBB. Buyer beware. DO NOT USE THIS COMPANY.

AHS is a total scam and terrible company. Save your money and just pay for a good contractor to come fix any issue. They send terrible companies and won't even fix the issue. They sure want their service fees though!

Comfort First Heating & Air came out and their technicians were timely, friendly, polite and courteous. They appeared to know what they were doing. They identified the problem and eventually fixed it. I've been with American Home Shield for a couple of months. Everything seemed to flow pretty quickly with them. But they need to cover Freon a little better.

We’ve been with AHS for quite some time and everybody that they've sent out to us has always been very nice, cordial, polite, and professional. They got things fixed. When I filed a claim for a refrigerator, Tri-County Appliance came out and they did a great job. Since then, everything has been great. It has been a fantastic experience.

American Home Shield sent Realty Rekey to change my locks when I moved in. The gentleman rekeyed everything and it went well. It was great.

Our dryer quit and it has been fairly easy for me to file a claim with AHS. And then I had a second call because as soon as the machine was fixed, there was a big thumping noise, and I didn’t know whether it was something loose and unsafe. AHS was very responsive, and the guys explained things. They’re very nice. I’m very satisfied.

A friend told me she had American Home Shield, and after reading the reviews, I got the warranty. A guy assisted me at that time, and he explained the process to me. The only thing was that I may have misunderstood it when he said that they suggest to hold off if something breaks down, and then call in all at once to save money, which I did. My refrigerator had broken, then my washing machine, and then my air conditioner. I called them for three things thinking I would have to pay $100, but their rep said that it doesn't work like that. She said it was per technician, like the air condition person can't fix my appliances and the appliance person can't do the electrical work. So then I told her to just send out the air conditioner contractor. That was a disappointment because it wasn't explained to me correctly, but other than that, the gentleman was super nice.

There was a leak in our evaporator coil, and that was up in the attic. It was leaking out all the refrigerant, and that was causing it to ice up. There was a potential water damage issue as well, and Sub Zero took care of everything, and got everything installed. If we hadn't had them come out, it would have started dripping on our ceiling. I’ve used the warranty a few times, and I haven’t had any issues. So, I really like them and I plan on sticking with them for a while. I have recommended them to friends too.

I had a plumbing job before with AHS and one of the contractors they sent came out three times and still didn't fix the problem. AHS had to send somebody else out. Those contractors had to cut a hole in the wall for access. They were supposed to go back in and fix the hole but they didn't. That's when I said "forget it" and decided that I was not gonna deal with them anymore.

My refrigerator wasn't cooling and I submitted a claim to American Home Shield. I had a good experience with their website and the tech they sent out was awesome.

My experience with American Home Appliance went fine and everything they did was good. The appliance is a dishwasher and it was having a drying problem, and though they fixed the shelves and the bottom is drying out fine, the top still isn’t drying. They replaced a couple of parts and they had to come back. I haven't contacted American Home Shield yet, but I was pretty satisfied with the timeframe.

I've had a couple of different issues with the AC and eventually, it didn't get fixed and I had to go out on my own and do it. The contractor came out in a timely manner but since the problem was a ventilation in the home, then it was not covered for some reason. There has to be streamlined communication amongst the AHS representatives. It seemed like whenever a phone call was made or something was done, I had to email their person 3 or 4 times, yet they never got back to me. I had to call in, so the follow-up wasn't very great.

I needed a service for my evaporative cooler and some of the ductwork coming out of it. I spoke to a representative from AHS and the contractor they sent out did a good job. We were getting dirt and rust coming out of our ductwork, and he explained why. He went and inspected the cooler up on the roof and explained that the ductwork was rusted out and that the cooler was as well. Then he submitted the claim to AHS and it took a couple of weeks to get it approved. But once it was approved, the tech was up here and did the repair in a day. All in all, I was satisfied with the way this claim worked out. It was perfect and I would recommend AHS to a friend.

There are two air conditioners in our unit and one was working over hard to cool down the house. We realized the other one wasn’t working at all and I called American Home Shield. I did it online, and the website was great and very user-friendly. The contractor said that they would call me within 24 hours and they called the following day. The guy came in and went through everything thoroughly and walked me through what he found. When he left, he said that my insurance company has to look over everything and approve everything. So, it might take a little time but he could get the parts ordered, then he would call back and come back.

AHS offers a spring and winter maintenance check for the AC to make sure the system is running okay. I called and scheduled an appointment and they were very prompt in setting everything up. The technician was out either the same week or the next and he did a nice job. He knew his stuff and he gave me some recommendations. I was really pleased with the service.

I initially placed the call to American Home Shield for service for my AC unit. The service guy that came out was nice enough, but he didn't do anything on the first visit. I was very specific in letting him know that the large unit was not working. And he said that he did something to the small unit, but nothing to the large unit. But he never, ever went in the attic to look at the unit and service it at all. He only went outside. And the large unit is the unit that cools the upper level, which is what was out and I explained that to him. He said that I would have to call AHS back and let them know that it was not repaired. About three hours later, I called AHS, spoke to the young lady in the office and explained to her what happened. She said that she would reopen the ticket and send the man back out. The man came back out and took my unit out from upstairs. I was without air for approximately two weeks.

I submitted a claim online to American Home Shield and the process was simple and good. After I submitted it and got a notification that Just Plumbing would be the contractor, I called them. They came out and completed the service on that same day. Since the repair, there has been no problems.

Our garage door opener was all messed up. Sometimes, it would open, and sometimes, it wouldn’t. I went online to submit a claim with AHS and the rep I spoke with was knowledgeable and friendly. Then, AHS emailed me that they contacted the provider, Overhead Door Company, and after, the provider contacted me by phone. The tech who came out was very thorough on what he did and the repair was very good. The chain broke on the opener itself, which he had repaired, then he came back and replaced the sensors on it. I had a pretty good experience overall. I have AHS for several years now and they’ve helped me every time that I have had a problem or called. They’re very quick to respond, too.

The freezer wasn't cooling on the refrigerator. I thought it was just the control board issue. I submitted a claim to AHS but I wasn’t very happy with the first contractor that they sent out. The guy asked some questions about how long I've had my insurance, which wasn’t appropriate. That was none of his business. And then, he just looked at the ref and said he'd just call me because he needed parts. And he just walked out. When he came back, I wasn’t there. I had a friend come over to meet him and same thing happened. My friend said he just walked in, hardly said anything and put the parts in. And then, he called me but I couldn’t answer, so he text me and said that he doesn’t work on replacing compressors, because the control board he put in was not the only issue. I said, “Okay. So, what was the purpose of you coming out if you don’t work on compressors?” He said, “Refrigerator that doesn’t cool down.”

I set up an appointment on the internet for my dishwasher, and then AHS' contractor connected with me. They came in the next day and fixed it the following day. I've submitted three claims with AHS and, so far, it has been excellent. They were done within the next day or two. The contractors were very good and professional. They explained everything - what was going on and how they were gonna fix it.

Our dishwasher just stopped working. None of the buttons were responding. And our washing machine, you can push the button to lock it but wouldn't unlock. It's like a child lock. It was just stuck and then the washing machine wouldn't power on. We had dishwasher and washing machine issues which happened within a week, so I called AHS about both items. The rep I spoke with was great.

My faucet broke as the knob on it stopped controlling the faucet so the water was running into my tub. It happened Sunday morning and I filed the claim at American Home Shield that morning. I appreciated the timeliness and promptness of their emergency response. The tech from High Priority Plumbing and Services came out the same Sunday ‘cause it was an emergency. It would have ruined something if it had kept running at that rate. He put a new washer and stem in the tub which took him an hour, and it has been doing great ever since. Everything was excellent and on point.

Navigating through American Home Shield's website to put in a claim was easy. After I put in the claim, it said when to expect the contractors to contact me. Rush Heating and Cooling contacted me within 24 hours and they came out to do a furnace tune-up before the season. Overall, I’ve had a great experience with AHS.

Recently I had an air conditioning claim with American Home Shield. The representative was not very pleasant the first time. But when I called, whoever I got, was very cooperative. DDM Heat & Air came out and was pretty fast. At first, I thought it was gonna be a couple of days, but then the next thing we knew, they were knocking on the door. So, that was great. The contractor also worked excellently.

American Home Shield sent Don Way Heating and Cooling for my duct work, which was deteriorating so it needed to be replaced. They were very nice guys. They went into the crawlspace and did nothing but work the whole time they were here. Everything was very neat and professionally done. I really appreciated it ‘cause it helped me out a lot.

American Home Shield sent Accu-Plumb for my hot water heater. It wasn’t’ working. They came out and repaired it. I called the home warranty company and they submitted the claim to them. I spoke with a person and I got an estimation as to when to expect the contractors out. It was on a weekend and they said they had like a 24-hour. So, I wasn’t really satisfied with what they told me because I called on a Thursday and the person didn’t come until that Monday. I just didn’t like their response time. I was expecting a sooner response time. Other than that, I was satisfied with Accu-Plumb. There was a claim that I had an issue with. American Home Shield gave me one time, and then when I got in contact with the vendor, they said they couldn’t meet that time. It seemed like they need to have a better coordination on what time they’re gonna come.

Kingdom Appliance came out for service in 3 or 4 days after I called Home Shield, and their professionalism and communication throughout the process were outstanding. They had a GPS track so I was able to actually monitor the technician in his route so I could make sure that I was home. That was a good benefit or feature. Also, the guy was an excellent, sharp technician. So now, everything’s fine.

When our AC unit was leaking with Freon, I told American Home Shield what the problem was and gave them the account number. A man from MJS Mechanical Services came by that day to find out exactly what was wrong with the unit. The next day, he was back out to repair it. He did a good job, picked up after himself and left things clean. Everything was great. We've had an American Home Shield for 20 years and we’re happy with them.

AT Appliances came out and fixed my refrigerator. And then the dishwasher. The contractor came out and he checked the dishwasher over and replaced the upper sprayer on the top. And then everything seemed to work. Except when the first time I used the dishwasher, it leaked. Then underneath my sink was full of water, and it was leaking out the bottom. Because the dishwasher also had a leak somewhere else and the guy didn’t find it on the first visit, so when he put the new blade in, the sprayer created more pressure and it somehow made a hole in the hose to the garbage disposal. That’s what caused the leak. So I ended up with a new motor for the dishwasher and a new garbage disposal. I really liked the guy they sent. He explained what he was doing as he moved along, and he seemed like he had a world of experience with appliances. And when he had to come back because I had a leak, it bothered him that he didn’t see that before.

When my dishwasher had no heat, I called American Home Shield's number and they gave me an appointment. The contractor who came was great.

In my routine maintenance that was done, not by Home Shield, but another company, I was told I needed to get a new heater, and that they had to shut my heater down and put a tag on it because the carbon monoxide level was over the legal limit. They also said the heat exchanger was cracked and my flame was not working right. I then called American Home Shield and they sent out a company, and that company said everything was fine, there was no crack, my carbon monoxide was not over the legal limit and it was not true that my flame was not working right. The contractor was fantastic 'cause he explained everything. There were a couple times where they sent out a really bad plumbing company who knew and did nothing. I had taken a day off work, and it was a big waste. I ended up just going to the plumbing company that I know, that was reliable. I’m happy now.

AHS' reps are polite but I just don't believe them after a while. I submitted a claim for my dryer and they sent Hers & His Plumbing. The tech was nice but it was $75 to take a little wrench and turn my disposal. It didn't matter whether it was all rusted out and ready to fall apart. I have not heard from them and my dryer is still broken. I can't wait until they ask me if I wanna renew. 600 bucks for nothing.

We had a home inspected and three things came up. We had something wrong with the wiring to a fuse box, something with the microwave and a third electrical problem. We called American Home Shield and put the claims in all at once and all three services were great. When the buyers closed on the home, it was inspected again and things are operating properly.

I've been with American Home Shield for four-and-a-half years, since I bought my home. I like them, they do a good job and I’ve been happy with them. I just wasn’t happy about their raise in price this year. About two years ago, they did put in a brand-new furnace. I noticed that my furnace was leaking water, and it was leaking water in two places. The people that put it in didn’t do a good job. I called American Home Shield and I was impressed with the last person who came. He was professional and he did a good job.

We've been with AHS for over 16 years and I like the fact that I can call them today and by tomorrow, there’s somebody in the house. They also have come up with absolutely everything they said they would. They haven’t had any delays and I haven’t had any problems whatsoever. We had a great experience with the last claim we submitted to them. Wayne Hyde Plumbing came in immediately, like early the next day, and within three days, the whole thing was completely done. The contractors kept in touch. The parts took a couple of days to come in, and they kept in touch every day, letting us know that they were tracking the progress of the arrival.

The refrigerator wasn’t cooling and it was easy to put the claim in online. The A-Z Appliance Repair which American Home Shield sent was also good.

The AC wasn’t cooling for almost a week. The fan was blowing but I wanted to make sure what was going on. So, I submitted a claim over the phone with AHS and they sent out Advanced Heating and AC. We've had experiences with them before. I have three central units in that house, so they’ve been out multiple times over the last few years. They were fine and very polite. They came right in, diagnosed the problem within about 20 minutes, had it fixed, was gone, and everything went really well.

American Home Shield's website was okay, except that I wasn't so good about knowing what the issue was. I didn't know if it was the filter and the website wouldn't let you check more than one thing. When the contractor called, I said that I wasn't sure if it was the filter or another piece of the equipment. I didn't want him to come out and say that I checked the filter, but the issue wasn't the filter, it was the motor. He had to come out and look at it. I wasn't home and I let him in the backyard. He called me and said that it was the filter and the thing that held it in place needed to be replaced. It had a top and a bottom and he was able to replace just half of it. I recently had a plumber and he was good too.

Worst service I've ever experienced. Always on the phone for over one hour and forty five minutes every time. STAY AWAY. CHOOSE ANOTHER COMPANY. Absolutely hate this company and has the worst call center and service ever. Nobody speaks English and can’t understand anything you’re saying to them. Can’t fix anything for their lives. They break everything I have. STAY AWAY.

We have had American Home Shield for 1 year. At first I was very happy with the company, but recently I’ve had to deal with their customer service and to say the least, it’s nonexistent. My AC compressor went out 10 months ago and AHS sent a company to repair it. 10 months later, the same part has gone out. AHS wants us to pay another service fee, along with paying for Freon at $90 per pound, and they are sending a refurbished part from some company out of Tennessee called ARCO who’s parts keep failing.

The claims reps at American Home Shield were all professional. I called in a claim for the washing machine, and the tech had to change the motor out and and came back. It is now working like back to brand new again. He was professional and nice. I like that he greeted me with a smile coming in and left with one. And then the guys came to fix the ice machine, changed the ice bucket, and that’s working pretty good too. I appreciate that. I'll recommend American Home Shield to any and everybody. There was one issue going on, but they resolved it real quick and in a timely manner. Overall, they were great.

Updated on 10/20/2019: Potential/Existing Customers: Be Aware AHS is doing everything to not deliver what it's promised. My A/C is leaking and a vendor did an inspection. It determined that the internal coils need to be fixed and AHS is supposed to pay for it by contract. However, AHS falsifies that it's the underground broken line. The truth is the underground line if perfectly fine AND the same vendor said so. This proves that AHS is nothing but a crook, a fraud, and a scam. I will do everything to let the state attorney's office and BBB know about its practice to stop it. One of the social media specialists responded to my earlier complaints. However, she is not your advocate or try to solve AHS' problems. Therefore, the best option is to publicize your bad experience with AHS and let their potential customers be aware of what they get into before they sign up for the warranty service.

I notified this company that my a/c was out on Sunday, they sent a company who essentially put a bandaid on my system on Monday. I called them Monday night to tell them the a/c was still not working. They advised there was nothing they could do until they received some paperwork from the a/c company. Apparently it takes 2 days for this to happen. They called me this morning (Wednesday) and said I was all set. I have been trying to reach someone at the a/c business with no success. I am unable to reach anyone at AHS to find another company to do the work. It seems to me that they deliberately do NOT provide a contact for a supervisor for a reason, but I cannot imagine what that reason would be. Before you sign on with this company, do a test run to see how successful you are with reaching anyone who would be able to assist you with a problem. I'm willing to bet you'll run as fast and far from this business as you can. I know I will.

American Home Shield is a total rip off! Every time something has come up that our contract says it should cover, it doesn't pay. They do not care about anything but getting a payment every month for 17 years and do not care if you cancel the contract! Unbelievable!

I have been dealing with AHS because my water heater stopped working. The person that came to fix my heater stated we have a slow leak and suggested to AHS to replace my water heater. AHS created a purchase order and bought a water heater. Appointment not successful. Water heater too tall. Said may do cash-out. I waited but no call received so I called on 10/16/19 and spoke to Chris. He stated that a call from cash-out department left a message. He gave me their number.

The absolute worst service of any warranty company out there. If you live in rural America it will take weeks before you see a service tech. You can't use the one in town if you have one, because they most likely are not in "their" system and if they do approve them the next time they will make you jump through all kinds of hoops to use them again. They contract out their customer service to a foreign country so you get to speak to someone who does not fully understand English. I'm sorry but that takes at least an hour to get your request understood by them. If you like to be frustrated, disappointed, and speak to someone for hours who doesn't really understand what you need, then pick this company and they will not disappoint you. Otherwise avoid American Home Shield at all cost. I tried to cancel with them and I was told I would have to wait 24 hours for them to call me. I can't wait for that conversation!!!!

I submitted a claim to American Home Shield and the guy from GE Appliances who came out was awesome. Had all the parts, and then he double checked a lot more stuff if something wasn’t working. He didn’t just install the part that was wrong. He made sure he fixed everything on the fridge. He was knowledgeable, super nice and he cleaned up all the stuff that he had. He was really good.

My most recent claims experience with American Home Shield was good. The online claims process was very straightforward and the site was very easy to navigate. The United Air Temp tech called me the same day and then, we set up an appointment in two days. He fixed the issue and explained everything to me. It was quick. So, it was a good service. Everything is going fine, so far.

My wife and I have used American Home Shield for a rental property that we have and our home that we live. And our experience has always been good. Their claims process has been easy and straightforward. With my most recent claim, they took care of it and I didn’t have to pay very much, and that was good. The process went really well. The contractor that came out was upfront about everything and he diagnosed the problem quickly. And then, he came back and fixed the issue in the timeframe he said it would be.

My air conditioner was not working while I was dealing with the circuit breaker outside. I contacted Home Shield, filed a claim over the phone, and Automatic Heating and Air came out. The contractor was very nice and she found that there was no major problem when she looked over the situation. Overall, American Home Shield responded as they said they would.

I called American Home Shield regarding my ceiling fan, and then I had some electrical GFCIs and outlets that were not working. And when the tech came to the house, he said my ceiling fan wasn't on the order. What's happening a lot lately is I'm calling AHS and I tell them what's wrong, and when the techs get here, they don't have it on their work order. And it's very disturbing because now, when I do a work order, it's getting messed up and I make the AHS representatives repeat themselves because everybody's writing down the wrong stuff.

I had a leak in the basement. Initially, I called a foundation guy who suggested putting holes somewhere in the foundation. They tore down the drywall and showed us that it was our copper wire plumbing that was leaking and not the foundation. B&L Plumbing Services was recommended by American Home Shield when we submitted a claim. The plumbers who were sent were in and out and I had a pretty good experience with them. Overall, AHS has always been timely. Sometimes, the people that come and fix don't do their job, so we have to ask them back. But then, it's never a double-charge on the deductible.

Big-ticket items aren't really covered by American Home Shield. A lot of reputable companies won't work with insurance companies like American Home Shield 'cause they don't pay enough. American Home Shield couldn't find contractors with two of the jobs because contractors won't work with them especially in the area where we live. The contractors got enough business where they're getting paid and reimbursed for full service. The rates were kinda negotiated. So, I had to go out and find my own contractor at one point. The job was about $5,000 to replace out a compressed air system and AHS reimbursed me about $1,100.

My experience with American Home Shield was fabulous. My air conditioning unit upstairs was not working and the contractor that came out was probably one of the best I've ever had. The young man was phenomenal. There was dirt around my outside unit, and when it turned on, it tripped the switch. The guy fixed it and did the job in good time.

My experience with American Home Shield has been wonderful. All the contractors have been great except for the one that they set me up with for the ceiling fan. He said he wouldn't come. He said to call American Home Shield and tell them it was not his problem. But I got a new guy and he was wonderful. That set me back for a month though and American Home Shield keeps trying to bill me for the $75 that I had already paid. They're not gonna get that again and they should quit billing me for it. But recently, American Home Shield sent Gulfside Plumbing out for a garbage disposal claim and it worked out great.

We had a plugged-up sewer line in the middle of the house. We called American Home Shield and spoke to a representative. They called with the referral to Heros Plumbing. We then called them to set up an appointment. The tech was a good guy. He was in and out of there in less than an hour. I'd use him again. But we didn't determine what plugged up the sewer line and if the sewer line was broken because they didn't go under the house and look at it. He just ran a snake through it and cleared it. He said if he had to run a camera down there, it was an extra charge.

The refrigerator stopped working and I did the online submission for the claim. American Home Shield was very responsive and I got a call from a technician. It was diagnosed right away and it just needed a part. They did a nice job and they were professional and knowledgeable. There was a different technician who came out to do the install than the one who came out to diagnose it. It wasn’t that big of a deal for me to explain what he was looking for and what he was there to fix but having the same technician throughout might be helpful.

I called American Home Shield thinking we had a blocked drain because there was smell coming out. Their contractor looked underneath the house and everything was fine. Turns out, the smell wasn’t really an issue but just part of everything. The guy didn’t really do anything, but AHS was pretty quick in getting somebody out, and that’s important.

American Home Shield sent me a notice of a special rate for a pre-winter furnace checkup and I agreed to it online. The tech that was sent out was great and very knowledgeable. I wasn’t really unhappy with the programmable thermostat that we had, but I asked him if he could put in a simple one for us, and he did. And it has worked better than ever.

Vortex Construction came out and fixed my AC that had a leak. I've had AHS for 2 years now and submitting a claim is fairly easy. I prefer to call it in and the customer service is good and they’re usually quick with their response time. But when I call after hours, sometimes it seems like they have people from foreign countries and it’s difficult to understand them. Other than that, the contractors I’ve had have been good so far and I haven’t had any issues with them.

We've been with American Home Shield for eight years now including the time we've been with them in our previous house. We like their price and it's convenient to put in the claim online. Also, Calvert Plumbing, Heating & Cooling, which AHS used was on time and fixed the problem.

American Home Shield is prompt and whatever they tell me, that's what's gonna happen. I never had any issues with their services since I've had them in 2004. The contractors usually call me within 24 hours I put in an order and they'll come out. And if whatever they're gonna fix needs a part, they let me know how long it's gonna take. And so far, so good. I haven't had any issues.

We submitted a claim to American Home Shield for a washer issue and they sent All City Appliance to do service. However, the tech had to come back because he couldn't fix anything until the plumbing is fixed. He called to check up on us yesterday which I thought was really cool. He told me to let him know if the job is done before the 31st so that he could make arrangements to come before that. There was water coming from under one of the basement walls of my house that is about 100 years old. Initially, we thought that our freezer was leaking and maybe the ice there has melted. We realized it wasn't that. We had no idea that one of the original pipes between one of our walls had split.

The power was being shut off to my air conditioner so I was losing power at the thermostat. I called American Home Shield on a Saturday and they told me they could come out on Monday between 8:00 and 12:00. The guy who came diagnosed the problem within 30 seconds and blew out the drain line up in my attic. It was a really good experience. I would recommend AHS.

When SDL Plumbing first came out, it was just to fix the kitchen faucet that was leaking. We had to do a return visit because it didn’t get fixed all the way. But they did it. They were always professional, and they showed up when they needed to, and they did eventually resolved the problem. They were very good. The first gentleman who came out just didn’t have the experience on the brand of faucet that we had, and so he installed the part wrongly. And so, the second one came out and he knew what he was doing and fixed it quickly. Both of them were courteous.

I would recommend American Home Shield. When I called them, they sent A-US Air Conditioning of Texas to see what the issue was with the air conditioner. It wasn’t turning on. The contractors who came were quiet, professional, on time, and resolved the issue.

There was an issue with the commode and the first time A-American Plumbing came out to see what was wrong, they had to order a part then waited for it for about 2 days. Things have been fine now and A-American was good, but we've got some very questionable people and companies the times before. Home Shield should do a little bit more research in who they're getting to do the work because it seems that they're just going with the very cheapest person. And, I, being the customer, am the one who has to deal with those type of people. Their communication is one of the biggest things that's most upsetting.

AHS assigned me two contractors. One of them came out and the other reported to AHS as if he came out but he never did. He lied. I had two claims. Everything went okay with the one for the washer and it is now installed. For the one for the stove, I placed the initial claim for it over six months ago and there were no parts for the techs to repair it. I had to get a new one. When AHS sent me my options, they sent me a bunch of options for a gas-powered unit but for an electrical connection, there was only one option and it was not the right size nor fit.

Submitting a claim with AHS has been consistently very easy for me. I just go online, fill out a couple of things, and get an email back. Then within 24 hours, I normally get a call. I've been very happy. We had the warranty at our house in Virginia for 14 years and this one that we currently have came as a freebie for one year, but we're gonna keep it after this year. When anybody we’d seen on Facebook or somebody’s looking for something for a house, we always recommend American Home Shield. Also, the contractors we’ve had in Richmond and the one that we got here have all been great. Recently, we had a fuse that wouldn’t reset and none of our fuse boxes were labeled, so we had to get somebody out there to get them labeled and change the breaker.

The faucet in my kitchen sink wouldn't stop running. It was pretty much a full run, and the pressure was very low in the bathroom, as far as when I'm taking showers. When I called American Home Shield to place the order to ask if the service was covered and to get that set up, the rep was very good. She was very pleasant and very thorough. And then the contractor did a fantastic job.

A contractor of AHS, Grade A Plumbing, came to service my request. The tech was efficient and did what he needed to do. He fixed my plumbing issue. Things worked out and everything went according to plan.

I had a good experience submitting a claim online to AHS when my bathroom sink was clogged. They sent Lockhart Plumbing and Remodeling to do service. I went and checked the status of my claim online and AHS had the estimated time that the contractor would be at my location. The techs who came were great and I've had no problems since they came out.

I spoke with the reps of AHS twice and they were pleasant. But the contractor was mediocre. I’ve had better. He was quick. Our drain wasn’t draining enough on the sink. So he had to come out and do it a second time. It’s working fine now. AHS have been good. They came out for something else, like for electrical, and they were real nice. I’ve been happy.

We needed to have a dishwasher repaired and we ended up having to replace it. The AHS rep I spoke with has been very good. The contractor that was sent out was fine. They needed a part, which the contractor ordered. However, I did not get a call back telling me that it needed to be replaced. A week later, I called AHS and placed the order. I got a new GE dishwasher. The company that brought the dishwasher was supposed to do the install and take the old one. However, they just came in, dropped the box, and said it's too big to go in the opening of the old dishwasher. They didn't even open the box and just left it in the middle of my kitchen and left. They told me to call AHS. And I did, and I let them know I was unhappy. They said that I okayed it when they ordered it, so the size that we got was the right size. And then my son opened the box and it was so. My son installed it, and it fits beautifully.

American Home Shield should hire more vendors because when I had a leak, I had to wait for days. I also had to wait when I had a refrigerator part go out and my freezer defrosted everything. When my garage door broke two months ago, the guy who came said that it's a 20-year-old system and that if it breaks again, I should have gotten a new one. He was able to fix it though.

It's been great to work with American Home Shield and I'd recommend them. They’ve come out and done a rekey. Also, when the microwave was making a bad noise, the technician who came was wonderful. He had to order parts. But he came back two days later.

We purchased the home last December and our real estate agent gave American Home Shield to us as part of the purchase. I had five can lights in the upstairs bedroom that would not work. The electrician from Washington Electrician Service checked to make sure it wasn’t the switch. It wasn’t the switch, so he got up in the attic and found that one of the can lights had a loose connection. He fixed that and they all worked.

Everything was super simple and easy with my recent claim for my AC unit. The condenser fan gave out. AHSs' contractor, A-US Air Conditioning of Texas, was out the next day. The tech had the part needed with him and he fixed my issue right away. I recommend AHS and their contractor. I had such a good experience that I renewed my warranty.

The fan in the AC was broken recently and it was not coming on. American Home Shield referred me to another company, and that company couldn't come out 'till the following week which was not okay because it was supposed to be 90 the following day. So, I contacted AHS again, and they were able to get me in contact with ATR, who came the next day. The tech came to the door and introduced himself, and I told him exactly what was going on. He looked at the exterior unit, and then he went up into the attic to check the blower. And then, he pulled one piece out and replaced it, and then tried it again. Then he replaced the whole motor. That took almost two and a half hours for the whole thing, but he was able to get resolve everything on the same day.

We have different units on either end of the house and the one on the north end of the house was not cooling. We submitted a claim online with AHS on Friday and the tech from Haskins Heating and Air Conditioning didn’t come until Monday. But he was great. He said that some part was out and he had to replace it. He ordered that part, came back the next day and put it in. And the AC has been performing well since then.

American Home Shield sent 911 Locksmith Services LLC out for my claim and did a good job. The guy was very friendly. I would definitely use that company again. I'm 100% satisfied.

Action Plumbing Beaumont came out and ran a roto-rooter. They cleaned the pipes out towards the house. But now, every time I flush the commode, my toilet overflows still. The contractors were cool. They came and did their job, but further investigation needs to be done to fix the situation because if we flush two toilets in my house, within an hour, it overflows, and I get sewage all over my house. As far as AHS, by the time they texted me to get everything done, it's been a couple of days. I had to go to the neighbors’ houses to use the bathroom. It could have been a little bit more speedier, but so far, AHS has been helping me out. If I didn’t have it, I’d be paying an arm and a leg for a problem. AHS is pretty cut-and-dried.

The thermostat wasn’t working. It wouldn’t turn the air conditioner on, so I submitted a claim with AHS over the phone and had the thermostat replaced. Integrity Air did it on the same visit and the quality of their work was very good. The AC works fine now.

Our garbage disposal must have been leaking for a while and it got wet on the inside, so when the contractor from AHS came and looked at it he had to replace the whole thing. He was in and out within 30 minutes and had everything fixed for me. I built my house seven years ago, so little things are starting to pop up now and then. In fact, I just filed a claim today. I'm not sure if it's connected with the garbage disposal that they replaced. But now, my dishwasher's acting up and the contractor is coming out tomorrow to take a look at it. The customer service team of AHS was very nice about everything and submitting a claim was a little too easy. I would definitely recommend them.

Our toilet was running and running and wouldn’t stop. We filed a claim to AHS and they took $75 out of our bank account. Then the contractor they sent said that we had two options with this issue, either he could fix it but it may take a few days that would be covered by American Home Shield, or we could get a whole new toilet for $125 that they were gonna do on the same day. It's the only toilet we have in the house and we need to have it done so we opted for the second one. The guy just went out, got it, submitted it and we paid it. He was excellent, nice, very courteous, proficient, quick, and he did a good job.

I requested a service call for my tenants who have a 3 year old child last Thursday, Oct 10th. The service provider called to inform me that ahs had the wrong address and they would not be able to come out until I had called them to correct it which I did immediately. I called him back and they stated they could not come until the next Day, Oct 11th. The service provider showed up on Oct 11th and stated he needed cut off a piece of the unit and then weld it back together (Basically to modify the unit) and the cost would be over $1k to repair. My tenant nor I have those funds so we refused the work.

I contacted AHS about getting my fridge looked at. They sent me to an appliance company - who I had to call to make an appointment. The appliance company didn't file the claim with AHS until 7 days AFTER they viewed the issue with my fridge. They said that a plumber was going to be needed for the fix. NO ONE from AHS contacted me to schedule a plumber to come. I had to call AHS and the appliance company to track down what the hell was going on with my service request. I could have had my fridge fixed a week ago if I had just called my own plumber. The service might seem worth it, but trust me...it is not. So many hoops to jump through for one SIMPLE fix.

The AHS Central Jersey company is the worst. 90% of the contractors they hire are TERRIBLE. My first call for my freezer was on 08-30-19. The first contractor set up a time, called to confirm and then NEVER showed up or called (I had taken a day off of work to wait for them). When I finally called them after the scheduled time, they claimed they never had an appointment. AHS called another contractor they came out 2x (had to take off work a 2nd time. The 3rd time I had someone come to the home to let them in) and the freezer is still not working.

AHS was very friendly and helpful in getting me set up to have my A/C repaired. The company that they had come out was United Temp Air & the technician was FANTASTIC!! Thank you AHS for taking care of us????

For 4 years I paid every month for AHS insurance. Air conditioner broke down and the most they would pay towards the repair was $1,500 (which, to be fair, was stated in the contract). I would have been better off saving up the money I paid to AHS and paying for the repair myself. I decided to cancel, spent 15 minutes with Ronnie (nice American name but English was so bad I could barely understand him) listening to reasons why I should stay. When I couldn't take it anymore and told him for the 4th time I'd like to just cancel my policy, he transferred me to Consumer Sales Dept, who tried to get me to not cancel AGAIN, before canceling my policy, and then charging me $108 to cancel. Ridiculous.

I cannot recommend avoiding this company enough. Unless you enjoy playing phone tag, waiting forever, and not having things repaired. We had our washer repaired. Took way too long. The company they sent to repair it misdiagnosed the problem requiring them to come out again. Finally fixed it. Our dishwasher door had something break on the day we moved into our house in June. We asked for a second opinion (it was the same company as our washer and knew they were awful). We received it and were told it was clearly a manufacturer issue and would be fixed by the technician. We called weeks later since we never heard back. We’re told they never heard from that technician and were unable to contact them. We didn’t hear from the company again until our realtor got involved, so they sent out a different technician from another company. Now they are saying the frame is bent (maybe because they door has been broken for months and was never repaired?) and it is not covered since the frame was bent by force.

I had a great experience with American Home Shield. My most recent claim was for the heat pump. My thermostat wasn't working right on it. I spoke to an excellent representative. Comfort King was the one that I asked for because they're the only one that I know who knows how to work on heat pumps correctly. Over the last 15 years since I've had American Home Shield, everyone has disconnected it, made it backwards, and nothing worked right.

Discovered refrigerator/freezer is not cooling and food has thawed out in both. Contacted AHS via the online portal to file a request. Still have not been contacted by repair technician. The claim remains open with no repair date in sight. Now they want me to do their job and find my own technician that they are paid to find. This is our second encounter with AHS this year. The first was for a failed Central Air conditioning unit that failed again with no response from AHS. We had to find our own HVAC repair company to make the system limp along for a week until the unit could be replaced. No refund of fees from AHS for this repair. Horrible Customer Service!

3) AHS refused to change the provider and assign a new one. 4) forcing me to get the hot water heater purchased and installed on my own in order to...HAVE HOT WATER for a family of 4 with children and not wait over 2 weeks that the service provider estimated.

American Home Shield's customer service has been very service-oriented and submitting claims online has been very easy. And if I don’t know my account number, I just put in my address and they pull it up. Moreover, the contractors have been really been great, knowledgeable, and very professional.

I had American Home Shield whenever I first moved in, then cancelled it for a little while, and now I’m right back to it. I figured I’d rather have it, and it came in handy. Submitting a claim is super simple and when I did one for my AC, everything was super fast. They got it done almost immediately and it was handled beautifully.

The wheels on the dishwasher keep falling off and American Home Shield's contractor came out yesterday and then ordered a part. The contractor was Gulf Appliance who has also helped us with our fridge before, and they were helpful with that too.

There was a leak and we had to clean out the pipes. Two days after I submitted the claim, the tech came out and he was phenomenal. Everything was great.

I’m very satisfied with American Home Shield. Submitting claims is very easy. I just click on whatever I have to have fixed, and it tells me to pay and then gives me the company. It’s pretty fast, unless the contractors have to order a part. I can also ask the company that AHS selects what they’re gonna do. However, the tech they sent out recently for the air conditioner was very non-social. I couldn't ask him anything.

American Home Shield gives us some peace of mind that we won't have any crazy high bills to get things repaired. We've been with them for about a year and a half and I submit claims by phone because I forget that I can do it online. We've had one contractor out twice and they've been very good. They went beyond my expectations. The first time, there was a part in our air conditioner that caused the fan not to work and they were gonna have to order the part. But they did something so the fan ran all the time and it wouldn't shut off until they could come back with the part and fix it properly. Then the second time, we had to go up on the roof to get to the air conditioning unit. They spent some extra time and found out how to get up there, even though it wasn't easy and simple to do. Then they were able to make the repair.

I tried Consumers Energy and then DTE, but American Home Shield has more coverage so that attracted me to switch to them. Calling them is a pain and it takes forever. I initially tried to reach them through the phone as I did not know that I can schedule something on the website. But when I tried scheduling through the website, it worked well. So now, I usually schedule repair on their website. Then in terms of service, one comment I have is that there are small things which cost $50 or $60 if I ever have to hire somebody and those things are a little bit of expensive because out-of-the-pocket expenses are really high. If they would consider lowering certain out-of-pocket cost to a certain limit, then that would be great.

A1 Quality, the company AHS sent was good. They were professional and quick. But they came out once and then I thought everything was underway. I called back two weeks later and there was a lack of communication between A1 and AHS. However, A1 had everything ready to go in when they came back. I even called them to make sure they had all the measurements before they showed up because it was a very tight space. They had everything lined up to go when they got here, which was good because a lot of people don't take that extra step. It took about three weeks longer than I anticipated, but it got done before it started snowing.

I'm very pleased with how my claim with American Home Shield went. It took a day and a half for the contractor to come out. They did a great service and the air conditioning was fixed.

There was a leak under my kitchen sink and both of my toilets were wobbly. Mr. Rooter was sent by American Home Shield and they were able to fix both issues. They’re always very good, professional and on time. I just renewed AHS within the past couple of days.

Submitting claims online with American Home Shield is really easy, but the system defaults to the closest company that’s near your home. When the pipe burst open in my bedroom, the contractor said it was due to neglect and it was not a warranty issue. He flat out refused to do the work and left. He called AHS and told them that the case was closed. I didn't know and when I called AHS and they said that the case was closed. I said, “What are you talking about? I have water leaking all over my bedroom floor.” I have a boiler heater and unfortunately, boiler heaters can be a super-nightmare.

I hate American Home Shield right now. They can't seem to fix my air conditioner and they keep sending the same people. And now, my next appointment isn’t until November because it works around their new schedule. Since they're not so busy now, they're not taking later hours for people that work and for single moms that are teachers. Then, I've got this stupid microwave thing. They wanna replace it with a crummy microwave. I am so done and I really got robbed. As soon as I'm done with my year, I'm going to go back to some other company, because I was happy with the company I had before. AHS was cheaper so I switched. But you get what you pay for, and that was exactly what the air conditioner people said. They told me that American Home Shield would never replace my air conditioners. They both need to be replaced and I need to have a whole one now.

We've had Jacob's Plumbing do our plumbing problems through American Home Shield ever since we moved here. We were renters first, and then we bought the same house we were living in. It's always been a good experience having them come out. It takes two days for them to come out if it's not an emergency kind of situation. But I've had emergency situations and the tech has come out sooner. It used to be that you would have to pay the contractor at the house, and I really like it that we pay them online and don't have to worry about giving the contractor any money. That's all handled through American Home Shield.

We've been with American Home Shield since the 90's and we're happy with them. We called them to file a claim when my husband and my son noticed that the dryer door was not shutting anymore and the latch needed to be repaired or replaced. American Home Shield told us LA Appliance would come out. The guy from LA Appliance was wonderful. Johnny was his name, and he's been out here a few times.

We had an electrical issue in the house. There was a short in the line somewhere that suddenly developed. I called it in to Home Shield, and their representatives were good. We went through three different contractors from three different companies. The first one did a little bit of troubleshooting, and they ran out of time. He just came out for 20 minutes and said he couldn't do anything and he left. Home Shield set up another contractor. He came out, looked at it, and knew what he needed. He didn't want to do the job, though. He said that he would need to call Home Shield back and waste more time with another person. And he gave them a story that the wiring was underneath the foundation, but it wasn't. He couldn't do anything about it. Then the third contractor from LA General Contractor that came in had to come back three different times. But this guy was really good and he fixed the issue after three visits.

Everything was excellent when Donnie's Electric Plumbing, Heat & Air came out to resolve a plumbing issue. The toilet tank wouldn't fill up so the little ball thing inside it wouldn't rise up with the water. When I moved to my current home, I picked up the warranty from the previous homeowner and I've been with AHS for 2 years now.

We had a leaky pipe in the bathroom outside and it was probably a month before we noticed it. We filed a claim online to American Home Shield and the contractor came out here and did an evaluation. They decided what parts they needed, came back in about 30 minutes and replaced the whole faucet. Their work was excellent. AHS never sent me my $25 referral card but we highly recommend them.

AHS told me I would get a call in 48 hours regarding my furnace that was leaking water. The contractor who came and the online process of putting the claim in were fine.

American Home Shield's contractor did a great job on our AC claim. They were very prompt. It didn’t take long for them to respond, and everything was handled and resolved quickly. The first time we had an AC problem, it took five days for somebody to come out. So, we were without AC for five days, which was not good. But this time, it was great.