American Home Shield Reviews

I like doing my claims over the phone so I could tell AHS exactly what's going on, and the interaction I've had with them has been very good. Their contractors have been very good as well, but we had one company that we didn't care for, which we have told AHS about. All in all, we're very satisfied with AHS.

The tech from Appliance Repair came out twice. First time he came out, he was supposed to service my dishwasher but he thought the machine was under warranty for a recall. But it was only the ones with the ceramics and not stainless steel. Mine is stainless steel. I called American Home Shield and set up another appointment. The tech came back and fixed everything he thought he couldn't fix because it was under warranty. He just didn't know there were two separate types of dishwasher. He put in a new heating element and a new control panel and it works fine now. The service was great. He came in and repaired it so fast, it didn't disrupt anything. Having a home warranty is very valuable. Over the course of 12 or 13 years that I've been with AHS, we've had a few things that went out such as water heater, air conditioning and a whole bunch of different things. And so far, I've been very satisfied with AHS. It's a good company.

American Home Shield sent Runyon Appliance out for the oven. It was a good experience. The contractor was here for less than an hour. I did the claim via the internet, and it was easy. I've been with AHS for couple of months, but I’ve had them in the past as well. When you have to call, it’s off shored in the Philippines, and you go through an enormous amount of prompting to get to a live human. You wait, then you get somebody on, and then they re-ask you, “What is the service address? What is your policy number? Who am I speaking with? What is your phone number? What is your email address?” That’s the only thing. It’s a ridiculous amount of questions.

It's tough to get through to anybody at AHS. Still, when I get through to their reps, they have been good. However, some are better than others. Some say they'll do things which they do and others don't follow through the way they should. Also, I've had problems when I've had to call over and over again. Those times, AHS had given me credits to not quit on them but then using those credits was next to impossible. I would call and the reps would tell me everything was fine but then I wouldn't get to use my credits. I kept getting billed. I've used up the credits now but still, that was a big concern. So, I prefer to do things online.

We had the number to call that says for rekey from the Home Shield kit, and that’s where I turned in and got the number to call. They connected me with The Flying Locksmiths and the man called and scheduled a visit. He came out 2 days later and installed all the new locks. He is a very nice and pleasant young man. He was very professional and polite as well. He did a really good job. So far, we haven’t had anything else go wrong but we’re glad to have the policy. We are also very pleased with American Home Shield.

American Home Shield always has a recording which asks if something is broken and they give you the person who's gonna come, and either they call me or I call, which I usually do because if I got a problem, I want it to get here ASAP. It’s never the same day. Also, I like talking to a person. Sometimes, I speak with someone but if it’s the same thing every time I call and I talk to somebody different each time, I get frustrated and I just say okay.

I went online and said I have a trouble with the water heater. We had seen a lot of yellow in the water so something was probably wrong with either the water heater or the pipes. Navigating through the site went pretty smooth. But I wish in this case for the water heater there was a little tab that said corroding. But I think that’s only for old water heaters. Chris, from Power Plus, checked it out and said it was kinda cracked. It was also corroding. There was a little leak, and it was leaking rust so he said, “Okay, we should probably change it.” Chris was great. Overall, it’s been great. Our house isn’t exactly that old, so I wasn’t expecting to have to do any kind of claims at all. But I'm really really glad we have American Home Shield because we surprisingly needed it far more than expected. AHS is very worth it. It’s a very good service.

We had an issue with our oven one time. I submitted a claim online to AHS and went through a quick and easy process. The contractor they sent was very attentive and made us feel pretty good. He took care of everything pretty quickly. Since the repair, the oven has been performing pretty well. Home Shield has been very good to me.

American Home Shield sent Legum’s Heating and Cooling and they did a great job. They were really friendly, very professional and very informative. The tech explained what happened and what he was replacing. We haven't really had any problems with AHS and the service providers that have been coming to our house.

I had a claim for the outside fan on the AC unit and that was repaired expeditiously. The Intrastate Energy Controls replaced the motor on the fan and they did an excellent job. In fact, they found the other problem which was a separate item, which I had to call in again. A different company came out and repaired a leak by the plenum box with the ductwork and they seemed to do a good job. The issue was the contractor before that caused the ductwork leak. They didn’t do it properly.

The rep I spoke with was fine, however, I wasn’t aware and I was surprised that there was a $75 fee every time I talked to them. That could be my fault ‘cause we just moved and things were hectic. I was given something about the policy, but I didn't have time to go over it. So, to do a better job, there should be an email or something that says, “Here’s the basics.” That would have been very helpful. Another thing was on the impression that there was a free change-the-lock service in the beginning. Maybe it was free, but I had to pay the $75. No matter what I do, I pay the $75 and that, to me, is not free. But again, it was worth $75 and it wasn’t an issue. I told my wife, “I don't think I’ll ever call them again. I’ll just call a service company, especially if I don't think it’s a big deal.” Still, just clearer communication would be helpful.

I've been with them for several years now and they take care of problems when we have problems. And I don’t have to find a contractor. The contractor they sent answered my questions, was prompt and knowledgeable.

The website is easy to use and normally, I just go on it and input my claim. I had regular winterization done and I also had a claim for one of my AC units, which was acting crazy. American Home Shield sent Comfort First Heating & Cooling and they were good. The gentleman who came by was helpful and he answered my questions. He did a good job on what I perceived as going through the machines and doing his tests, so I didn’t have a problem. I'm satisfied with the service and overall, the AHS guys are very friendly and easy to work with.

The washing machine quit. We got ahold of Home Shield and told them what the deal was, then Quality Appliance came out and recommended replacing the unit because it wasn’t worth fixing. Home Shield allowed us $667 for another washing machine because I did not like the one they wanted to replace it with and that was their only washer they were gonna replace it with. We got the washer in but it took Home Shield almost four weeks to send us a check. But Home Shield improved in our last claim because they had a local contractor come and fix it. The time before, the contractor came out of Durango or Bayfield. They should continue to use local, and get rid of that automated computer talking thing to where you can talk to real people.

I enjoy that I get on American Home Shield, log in and I do claims online. It’s worked out really well. First Choice Appliance came out recently and the tech did a great job. There was some sort of capacitor out in my refrigerator and he was very professional. I would hire him again in a heartbeat.

The digital board on my washing machine wasn't working and the machine itself wasn't doing anything. Making arrangements for my claim with AHS was easy. GE Appliances came to my place in a couple of days. Since my issue was with a GE product, I asked for GE and AHS sent me a GE contractor. So far, their contractors have been great. They had one work on my microwave and my dishwasher too.

I filed a claim to have a seasonal maintenance and inspection done on my PSC and the online process was straightforward. Climate Express was the company assigned right after that and they were able to accommodate our schedule. They showed up on time and didn't take long to look through everything. There were no issues noted, and they were in and out. So, everything went well.

American Home Shield sent out Martin's Appliance for my most recent claim and everything went well. This is the second time I've dealt with the contractor, and he has always been super professional. The dryer knob was pushed in, so he had to replace the whole board. Then recently, I had another claim where a company came and poked a hole in the wall. American Shield sent somebody to just fix the hole but the guy wasn't supposed to paint over it.

My only gripe with any of these companies is that they all do the same thing. They send somebody, they have to look around, and then they have to leave, and then they come back in a week. I had a dishwasher problem where they came back, they had the wrong part. That went on to the point, but I lucked out and they gave me another dishwasher. But it's like I pay for it with my patience and time.

I spoke with a very nice and professional representative at American Home Shield when I submitted a claim for our furnace. We got a resolution within 48 hours, but 24 hours would’ve been better. The contractor was nice. They gave me a call ahead of time to let me know they were on the way, which was nice, too. That way, I could arrange things with my job. The technician was on time, seemed to be knowledgeable, and he was able to fix the issue in a relatively quick amount of time. Ever since he came by and fixed what he needed to, everything has been fine.

There was one issue with the dryer, then there was also an issue with the washer. These claims happened in two separate instances but within a short period of time. The contractor did both. Everything was fine. Furthermore, when I submitted the claims online, the process was simple and straightforward.

American Home Shield is awesome. They really did a great job for us. I like submitting claims on the phone because I don’t have to type. We’re in a little town called Brookings, Oregon, and we have not had anything except excellent responses and people showing up. They're professional, on time, and effective. They know their business.

The Carolina Air Heating & Cooling tech did a really good job. He was on time and got to the bottom of things, and it was real worth having them to come out. So far, we’ve had three claims with AHS. Two of them were preventive wherein we had pre-season checks and the other was an actual repair. With the repair, the contractor didn’t get to us as quickly as we thought. We certainly would have liked it if they had gotten there quicker than they did. We were down about 48 hours and it was in the middle of the heat wave when it was getting to be a 100 every day. So, it was bad for those couple of days.

There was something wrong with electrical box and it was really easy to submit a claim. I just did it online and AHS sent a contractor who was very informative and really nice. They got it all settled. Everything's great now.

A-US Air Conditioning of Texas came out recently for a preseason checkup, and the process was very quick and easy. I just told them that I needed to see if there are any issues with the AC, and they scheduled a person to come out. The tech was very professional and timely. He checked everything and let us know of any additional issues outside the heating unit, and what they recommended was very helpful.

There was a blockage in the ejector pump that we have, moving water from our basement to the main line. I noticed it when the alarm went off. Home Shield sent out Drain Masters and they were very friendly. They were able to find the problem right away, and they knew exactly what it was. They were able to get it fixed before the level got high enough to get water in the house. They got it quickly and they were on their way. They cleaned it quite a bit. We haven’t had any problems since.

We’ve had American Home Shield for about three years and we're very happy with them. This is the fourth time we’ve used them. The contractors weren’t able to fix the washer. The parts were no longer available and they had to replace the washer.

Mack Plumbing was recently sent by American Home Shield for the garbage disposal, which wouldn't turn on. I made the claim online and they were able to come out in out day. The tech fixed it in about two minutes, and he was great.

I had a leak in the ceiling on the first floor of my house. I did a claim online with American Home Shield. Their website was fast, good, and easy to use. The contractors were really good. They called me almost immediately. As soon as I put in the website that I wanted a service, I received a call from the office. That was really good, and they came the same day. The leak has been fixed, then without me knowing, American Home Shield contacted some other company to close the ceiling. They had to do a hole but they called, and they did something. They already closed the ceiling. I'm very glad.

I had problems with my dishwasher and fridge, and American Home Shield sent a very professional appliance expert to fix both. When I called to file the claim, I tried to explain the whole situation to the representative, and during the time I talked to her, she wasn’t trying to figure out what was the problem. She just tried to somehow click on something on her computer that was more close to what I was trying to achieve. But there is no option that tailor to my problem. So, she got frustrated and she hung up on me. I had to call a second time and talk to another representative.

When I filed a claim for a stove issue, AHS's claims process went great from start to finish. Sears came out and the tech checked everything. He said it was the two ovens with the range and he said the lock was broken. He tried to find a replacement part but the range was older. If they could not find that part, American Home Shield would be in contact with me to get a new range ordered. They did and I ordered the range through them.

Taking AHS' offer for a check-up for my furnace for the winter was easy. I heard from their contractor within two days. That time, I was not available and he was not available. A mutual time was in about a week but that was convenient. When he came, he said very little. He went and did his job. He was very professional and checked everything thoroughly. He said everything was fine and then had me sign that I had received the service.

I had an issue with my water heater and I submitted a claim online to American Home Shield. Using their site is easy. Sometimes, things don't apply but that's not a huge deal. For my heater claim, they sent a tech who was professional and very communicative with everything that was going on. We eventually got the problem solved and the water heater has been excellent since the repair.

We had an electric claim with Home Shield which turned out to be an issue with the breaker. The techs were really quick and finished the repair in 15 minutes. They were great. We've put in claims with AHS several times and we've always been very pleased. It's a very simple process. I have also recommended them to many friends.

It's been over five years that I've had American Home Shield, and they walk the talk. So, whatever they tell you they do, they do it. My garbage disposal wasn’t working, so I called them, and Prime Plumbing Services came out. They solved the problem right away. I think there was something stuck in there and they took it out.

They're pretty quick about getting people out here, and it’s pretty convenient. They’ve been very helpful. I’ve had no problems with the contractors.

I don't like not being able to have the techs that I want to come out with AHS. If I've had a tech that I used before and I really like them, I should be able to use their service because I have a relationship with those people. But then, using my home warranty wouldn't allow me to do that. Also, if I have two units, if we were to have both serviced, it would be two service calls. I don't like that. Our house is pretty new and we've used things a couple of times. One time, I had the bulb go out in my microwave. I can't change it on my own and I have to have a tech do it. The bulb wasn't under warranty so I had to pay for it.

American Home Shield sent me an email and said, "Fall is coming. You got to check your heater. It's worth it." I just bought the home so I replied and said to come check it out. They replied to me within a couple of hours and set an appointment. The guy came out two days later. He inspected the heater and said everything was fine. I'd tell others who ask that I'd get AHS. Being that the house is new to me, having it is very valuable. And if I find an issue, I would call them.

When I renewed the warranty for the year with American Home Shield, they said they offered the routine maintenance on the air conditioner. Otherwise, I probably wouldn’t have thought of it. The process was very seamless and I'm impressed with them. AHS is a good company. It's very transparent. Their website is very easy to use and it's really clear. It defaults to a vendor but then you can click a dropdown menu and choose another vendor if you want. I've only had the contractors come out twice and whoever was assigned, the vendor who came was very professional, had the marked truck or vehicle and wore the shirt with the emblem or logo on it, which seemed very professional.

The washing machine was leaking inside and the leak started coming out of the bottom. It stopped working completely and then, the dryer was making a noise. I contacted American Home Shield and they got somebody scheduled to get out here. The guy who worked on it was good and it turned out they had to replace some kind of hose inside. He was very professional. When he got ready to go, he told me to give him a call if I had any more problems with it and that I could call him directly.

American Air fixed my AC problem and the tech was excellent. He had to reset something out in the unit itself. I'm glad they were the company sent this year and not the one they sent last year. That time, I was in the heat of summer and spent 2 weeks without my air. Supposedly, the tech couldn't get the new thermostat for 10 days and I kept getting the runaround from them. They kept saying, "It's on order. It's on order." And that I was first on the list when it comes in. I was, "Yeah, right." Then, they finally installed after a month. So when I called this year and put the order, I prayed it wasn't the same company. I even called them to get some information to see if the AC might still be under warranty and they said, "Oh, we don't know. We don't keep records back that far." In spite of that, everything worked out great this time. And AHS has been great too.

Submitting a claim online with American Home Shield was easy. We had one due to a clog and their contractor fixed it.

I submitted a claim over the phone with American Home Shield. They gave me a direct number. Passion Service Pro came out pretty fast. It was the next week after I did the claim. Then when they came out to diagnose the issue, it was the following Monday when they came out to fix it once the part came in. It wasn’t too long. The technicians were pleasant. One came out to diagnose and then the other one came with the part to fix it. They were both professional. Everything is working fine now. AHS is good. Everything was to my satisfaction. The time was pretty good, too.

I’ve been with American Home Shield for under a year and I’ve made two claims. I had a check-up for my furnace and I submitted the claim online, which I prefer over calling. The contractor was scheduled within a few days and when he came, he found some replaceable air filters and replaced my air filter while he was working on it. He was efficient and it took him half an hour.

J & J Mechanical came a few days after I filed a claim to AHS about an air conditioner issue. They were very good. However, there was a bit of miscommunication. We ended up working with them, but not through AHS. They said that they didn't wanna submit the claim to AHS, but they would replace our unit. We needed it to be fixed, so that's how we dealt with them. We've sorted it out with them and they have completed my claim. We ended up just eating the cost ourselves. We've had other repairs that have been done on the house by different contractors and all the times that we've been contracted with American Home Shield has been fine.

I like the peace of mind and convenience of having American Home Shield. This is my second residence with them. However, in relation to our furnace repair, more communication would be helpful, as to what's covered and what’s not covered or is it going to be replaced. Then on my microwave claim, the contractor didn’t have the right part when he came out initially, even though he knew what microwave I had. That was inconvenient. We had to reschedule another day, which means I have to take another day off from work or schedule around it. Other than that, he was super polite, and everything else was great.

My heat wouldn't kick on one time. Submitting a claim to AHS was easy and their website and their app are simple to use. DDM Heat & Air came and fixed my problem which turned out to be a clogged hose.

Our hot water heater was not working. I submitted a claim online and AHS's website was very easy to navigate. However, I had an error message and I called. The contractor had an opening so they were able to come out that day and fix the problem. The contractor that came out was great. My wife met him at the house and the experience was all good. Since then, the hot water heater is functioning the way it's supposed to. We would have been taking cold showers and laundry, but we didn't because it was fixed in a few hours.

Our most recent claim with American Home Shield was with the central air conditioning. The outside unit was shutting off and apparently, there were a few things wrong with the air conditioning unit. The coils were completely rusted out and leaking Freon. And then there was also some other thing that had to be replaced. I went through the phone to report the issue, and there was an automated process that found me as a customer and my address. It gave me options on what to select as my issue. It was very automated. So, the only time I’ve spoken to someone has been regarding a bill. Otherwise, it was a phone automation that seemed to work fine.

There are long wait times to get to somebody when we call, sometimes for an hour. But once we get past the phone call wait time and eventually talk to somebody, it pays off to just stay patient. We had issues with our oven-microwave combo and a cooktop where the burners on the cooktop kept sparking when we tried to light them. It would not stop even after the flame was ignited. Also, the microwave went out. After my wife submitted the claim online, we got someone in less than a week. The All Brands Appliance technicians were great and the last one that installed the cooktop was awesome. He had to come back the next day after since he had to get some extra parts to install the downdraft on the cooktop. The claim has been completed and everything is great and working 100%.

We’ve had our air condition/heating unit replaced last summer, and the heater wasn’t working. The claims process was simple. I went online and answered some questions. Within an hour, the refrigeration people called. It was so fast. I couldn’t be happier. They came out and they were excellent. It was just the gas thing needing to be turned on. American Home Shield was very professional and quick. I’m so glad we switched to them. I'm totally satisfied.

A while back, I had a gentleman come out and look at the air conditioner, and I was told that it wasn't covered. In order to fix the problem with the air conditioner, they quoted $1,800 and it wasn't covered by the warranty. The gentleman that came out said that they poked a hole in the line from the siding. So, therefore, it wasn't wear and tear. Then I asked another gentleman if he could look at it and he said he didn't see anything that was busted or any line that was damaged from the siding, so he recommended that I get a second opinion.

AHS advertised a winter special for furnaces. We had our furnace cleaned and checked out before winter through them and that went great. I scheduled service through the internet and AHS emailed me an appointment. The techs from the contractor who was sent, Eagle Air, were nice. They ran a check on my furnace, heated it up and turned it back on.

Submitting claims is super easy and a seamless process. We just go online, fill in the information for the claim, and make our deductible payment. Within normally a couple of hours, we get a notice of who the contractor is that's coming out, and then the contractor calls to schedule the time with us. We like all the contractors that had come out to do the maintenance on the house as well.

I like submitting claims with Home Shield online. It's very easy. I don't have to think about it all the time. Just, "Oh, I need to do this," then I go on and do it. And then I get a text message and then a phone call. Our claim on our AC unit went well. Within 24 hours, Three Brothers A/C - Heating came and resolved the issue straightaway. My husband was home then, but I had talked with the contractor before and we've always had good interactions.

I like everything about American Home Shield, so I've kept them so long. The customer service is great. I call to submit claims since speaking with a representative is more personal with me. I had tried email and sometimes that doesn’t work right as I can’t word it like I want. Sometimes I have to stay on the phone and wait, wait, wait, but that’s okay. At least they get the job done. Then when the service technicians come out, they are really good and I'm impressed with their knowledge. They explain to me what they're doing as well. I would leave them alone but they would come in and tell me what they're doing, and that pleases me ‘cause I have no idea what they're doing.

A skylight was out. It was some lighting in my kitchen. I went online and requested AHS for someone to come out to look at the electric work and they gave me the name of the company and the phone number to contact. Unfortunately, according to the electrician from Turner Electrical & Lighting that came out, that was not covered. I was disappointed to know that, so I was still on my own. I paid $100 and it just took less than five minutes for him to say that it was not covered. But he was fine. He did his job.

I was told some false information by our home inspector about our thermostat. Foxcroft came out and said that our home inspector had no idea what he was talking about, and changed the switch and it worked. The guy was professional. They said it would take 24 hours, but I had called because I have two small kids and we had no heat, and it was below 40 degrees. They came out that evening, so it took about 12 hours. I did the claim online at American Home Shield and it was pretty easy.

Our dishwasher no longer worked. I called AHS about it and their customer service was okay. The claim process was fine and they assigned Sears to us. Their tech was really nice and he came out three days later. Our dishwasher was unfixable so we got a new one.

My furnace was out and when I submitted a claim with AHS, the techs came out quickly. Aside from that, AHS also sent out contractors who replaced the compressor on my air conditioner that's outside and I was happy with that. But when my dryer wasn’t heating up, the contractors would come out every two weeks and I kept telling them that it was not drying. They replaced this part and that part, then somebody else came and they also sent out a senior technician. It was a mess and they came out at least seven times before AHS decided to go ahead and give me a voucher or let me get another dryer.

The other home warranty we had was crappy. We had to almost have a fight with them to get something done and we wound up even paying money three different times on a stove, on a microwave, and on a washer. It also said under that warranty that if it couldn't be fixed, they would replace it with a comparable model, but they didn’t even wanna do that. So I started looking for a different warranty service and the folks at American Home Shield that I talked to seemed so much more pleasant and willing to provide us with the coverage we needed. We filled out all the stuff and told them what we needed. We’ve been with them ever since.

I went online and requested my first claim with AHS. That went well and it was pretty hassle-free. Realty Rekey was sent out and their tech was good. He showed up when he said he was going to and he was efficient. He gave spare keys too. That experience went well.

My washer at my rental wasn't working right one time. I submitted a claim to AHS and their reps were very quick and up-to-date. AAA Appliance went to service the claim. Since then, I haven't heard any complaints from the tenant. My experiences with AHS have always been pretty good. I recommend them highly to everyone.

American Home Shield was excellent with assisting us on our claim for the dishwasher, and it went through smoothly. I called on Monday and their contractor was available on Wednesday. The technician was very professional, and he took care of the work perfectly. I'm very happy.

I submitted a claim about a dishwasher and the way that AHS processed everything was very nice and quick. But the replacement items are not up-to-standard and I feel forced to get an upgrade to match what I have, instead of getting a replacement. But the replacement items are not up-to-standard and none of their options will allow a wood panel to be attached, which is what I have. I don't wanna put the stainless steel on white wood. The only thing I can do is to pay $320 to pick the next one item that is available for a wood panel installation which is one thing that I'm really annoyed about. It's my first time putting in a claim and I have a mixed feeling about it.

When I submit a claim to American Home Shield, the service is very good. There was one time particularly when the company came out and the technician didn't have that much of a knowledge. But then when I put in a request, American Home Shield sent out another technician without any charge, and they took care of the problem. I used to have American Home Shield about three years go, but I was having a lot of issues back then. So I went with another company, and I realized that I was better off with American Home Shield, so I came back with them. And ever since I signed back with them, they have really improved a lot. When I put a service request in, they contact me right away and give me appointment within one or two days.

KingFred Companies looked at the garage door, and they fixed it really quickly. It was something simple. They were the same ones that worked on the ceiling fan on our porch, too. Submitting claims through American Home Shield has been easy. We’ve had a good experience. We’ve gotten quick responses from them whenever we’ve submitted claims. And they’ve done a good job.

AHS' contractor, A-1 Quality Care came out to the house for an air conditioner issue. The air conditioner was still working and the techs told me that the issue was the thermostat but it wasn't. It actually another issue. The first tech was really nice but then the second one was really rude so I had to take him out of my house. He gave me attitude. I contacted another company and the tech who came from there was really nice. He tried really hard. My the AC condenses water that has to go down a pipe that goes all the way to my sink. That pipe was clogged. The AC has a sensor and if it detects water trying to go up fast, the AC would stop working. The water was stuck because of dirt in the pipe and I fixed that issue myself.

The sewer lines were leaking into the basement. I had the bathroom partially fixed a couple years ago and the sewer lines upstairs were replaced but they didn’t go down to the basement and replace those lines. It wasn’t part of the deal but now, it has been replaced. The contractors were great and I wouldn’t hesitate to use American Home Shield.

There were some receptacles that weren’t working on the outside of the house, and then there was a switch that wasn’t responding to the on and off on the inside. Electrical Service Professionals came out and there were no problems at all. Both the contractors were very professional and efficient. They asked me if I had any questions or concerns. They were neat and they were outta there in lickety-split. I did the claim online at American Home Shield which was much easier.

We bought a used house that has a lot of furnaces, air conditioners, and other things. I thought to give American Home Shield a shot and see if it'll protect us from having any financial hardships. The only thing I don't like is that I need to look back and make sure I know everything that's covered. They should send a reminder email saying what's covered. That's where people get into the most trouble with these companies. They think the company has something covered, it breaks, the company doesn't cover it, and they get mad at the company. AHS can help themselves just by being over communicative on what customers are covered for.

The washer wasn't cycling recently and within a couple of days, On Time Plumbing was able to come out. They took care of everything, and it was beautiful. American Home Shield is professional and I would keep them. They're courteous, they're funny and they're quick.

The first time we had American Home Shield, it was chosen by our Realtor when we bought a new house. And we were happy with the service that we got. So when we moved, we bought it again on the new house. When we moved again, we bought it again. And then this time, we did the same thing because we had good experiences. I've always did my claims over the phone previously. But this last time, I did it online, and it was much easier.

I’ve been with American Home Shield for eight months and I’ve had claims for the washer and the oven. I went online and did the sign-up process. Then, I clicked on request service. They let me know the company that I would be working with, and that company gave me a call. The washer, which was repaired first, was not going through the rinse cycle, and the part was ordered in a timely manner and the washer was repaired very quickly. The convection oven stopped operating totally and something happened to one of the fans, which was repaired in a very timely manner. I’m not having any problem out of either one of them and I am satisfied with the work.

Schubert's Appliance and Repair sent wonderful guys. I filed a claim to American Home Shield for my washing machine that was not functioning. And then, I misunderstood the American Home Shield representative. I thought they were telling me that I had to get a new washing machine. But then, I understood that that one could be fixed. And Schubert's Appliance had gone ahead and ordered the parts, which I'm glad they did because when I talked to them, and I talked to American Home Shield again, I understood that I didn't have to buy a new washing machine.

I needed a gas line replaced on the furnace. I filed a claim to American Home Shield on a Friday and the contractor came out on a Monday. He was on time, very professional and knowledgeable. He wasn’t able to fix it though. It wasn’t something that was covered under the warranty. He told us it would cost us $300 to fix it. At this point, we’re just gonna wait to get it fixed. He said it wasn’t an emergency situation. I've had other claims with AHS and those went very good.

Our garbage disposal was inoperative and would not drain because there was some clogging. Home Shield had a decent enough online claim process. But there was something about the form that could have been a little easier. It was something towards the end of being able to get more specifics like the comment section. There was something formulated that I thought could have been a little more intuitive. Otherwise, the process was fine.

American Home Shield is fine as far as submitting a claim. The people that I've talked to on the phone are nice. Recently the sink wouldn’t drain, and the guys from Wyatt Brothers came out with their snake. They got it to drain, and then a couple of weeks went by and we started having the same issue. So, I called again, the same guy came out and they got it. They ran their snake down there and got it drained, but he led me to believe that maybe their tool wasn’t big enough and that American Home Shield would have to get another plumber. Nonetheless, I liked him. He was talkative and was not just a stick-in-the-mud. He did what he could do to help me with my problem and then told me he wasn’t sure if he really fixed the problem.

I had a plumbing issue claim with AHS and it went fine. The hot water heater was 16 or 17 years old and it developed a very slow leak. It was sitting on a pan, so it drained. I filed the claim online and the process was simple. Summit Plumbing came out and our interaction was fine. I liked the people. They installed the hot water heater and it makes hot water now. That's all anyone can ask for.

Their website was easy to use when I put a claim for my heat and AC unit that was out. It said that within 24 hours, a contractor will come and that was met. The contractor did the job that I needed done. Everything is fine now.

I did a claim with AHS and Confidence Plumbing came out. I like their friendliness, they were professional and they did a really good job. I just wish AHS has more coverage of stuff.

The toilet kept running, the shower head was all messed up and one of the faucets kept dripping. All American Plumbing and Rooter, the contractor, came out and fixed everything I needed them to. Everything was excellent.

I've had problems with some of AHS' other contractors that have been in the house. They had one that came to the house to fix something very simple but broke a very expensive appliance. I was told they could not fix it. American Home Shield was of no help too. They just said they could not warranty what their contractors did in our home. They were the ones that hired them and sent them out. They told me I had to go to the actual contractor that came out but that contractor would not take my calls. I had to go through filing a small claims court and everything against this contractor and got nowhere.

My washing machine was not working. It would turn on but it would not get through the cycle. I quit calling the rep because I was on hold for 60 or 70-minute, which was too frustrating. So, I went online and within 24 hours, I had a response. I was ready to change policies dealing with the representative, but I am so much happier doing it online. I've been an American Home Shield customer for 10 years and I've had claims from the past dealing with the representative that went on for 6 or 8 weeks. But since I've started doing it online, it was all resolved within weeks.

The stove went out on my rental property in San Antonio and Gen Tech Appliances Repair came out. I had everything going through my tenant for them to communicate in time but I still got emails that were telling me when they were coming out. The only issue was they didn’t have the parts in stock and they had to order it. It took about 3 weeks for them to get the parts but when they came back out, the oven seems steady and functions like a brand new stove. I love American Home Shield. I’ve used it multiple times and have been satisfied with it. I would recommend them as well.

Within a couple of days of me putting in a claim online, American Home Shield's contractor came out and fixed the issue. It only took one visit. The guy was professional and fast. He obviously knew what he was doing.

We had an issue with our dryer that wasn't heating. We called American Home Shield and they located a service provider and sent TBL Appliance Services to us within a couple of hours. Since then, the dryer has been working well. I'd definitely recommend others to AHS especially if they have some older appliances in their home which are in between the factory warranty and the appliance being half in age.

Secure Home Locksmith rekeyed five of my locks and it was a very easy transaction. Also, the contractors were very nice people to deal with. They went above and beyond communications. We were very pleased with them. Home Shield exceeded our expectations.

I got AHS since I bought my home four years ago. I used them a few times here and there, and the response I got from them was amazing. Everything went really, really great during my last claim. I do my claims online because it's easier. I placed it in the morning last Wednesday, and they had given me an appointment for Friday. But then, given the weather conditions and the fact that I have a young daughter the technician called me and said, “I know you have a daughter. I cannot let you have cold water only and the low temperature.” He went above and beyond. He came, diagnosed really quick and fixed it even quicker. Everything is working great.

American Home Shield was recommended to me. I submitted a claim to them online, and the process was good. The contractors came and fixed the problem, and they were really prompt. I was impressed with that.

American Home Shield sent someone out not long after I submitted my claim online. The tech came out and knew my oven wasn't fixable. Its bottom was on fire and it burned up. I was told I had to get a new one. After I got the new oven, I sent AHS the receipt. I called yesterday and got approved and I should get my check within 10 to 14 days. All in all, I did fine with them.

The gas valve on my furnace quit working. I filed a claim online late Friday night. Given the weekend, it was first thing Monday morning when they called me. Someone from De Hart Plumbing and Heating came and they were phenomenal. The contractor was there a good hour. On Friday, I was having the furnace checked to get ready for the season, and the contractor was there for 45 minutes. And that was when he discovered what the problem was because the furnace wasn’t kicking on like it was supposed to. It took a week and a half to get the new furnace in, and then they were there the better part of the day. The furnace works wonderful. It’s nice to have it, especially since it got cold. I highly recommend AHS. I am so thankful that I looked into it and got it when I did.

The center rail in our refrigerator quit working because our refrigerator wouldn't close. American Home Shield sent Jones Family Appliance Repair, and my experience went fine. It was pretty straightforward. They came out and acknowledged that it was the center rail that was bad, said they would order another one and left, and about a week later, they came back and put the new one in. They fixed it in like 30 seconds. It took about a week, which wasn't excellent. However, I understand that they gotta order the part. They can't have every part for everything. I'm certainly not upset but it would have been nice had it been one day.

All-American Services of Georgia did an excellent service for our furnace that wasn’t working. The tech came out, had to get a part to do a replacement, and came back out the next day. Since the repair, the furnace has been fine. American Home Shield's service is usually good too. There have been a couple of times that it seems that it took an excessive amount of time to get someone to come out. But that could just be whatever’s going on at the time. Still, this last one was super and I didn't expect that it was quick.

I filed a claim for my washer that was not washing. The first contractor that American Home Shield sent was absolutely awful, but Able Appliance was great and American Home Shield has been easy to use. When the tech from Able Appliance came in, he got the problem taken of right away. He was great but the washer wound up being replaced.

I had a good experience submitting a claim online to American Home Shield. Their process was simple to figure out. Their contractor, Kane Heating & Air, was timely. The came the next day so I didn't have to be without air too long.

What a difference a good contractor makes. American Home Shield dispatched Michael from Airmax heating and cooling to diagnose the problem. He was professional and ordered the part. Trish from the office was professional and patient every time I called to check status. She scheduled a tech for the fix in less than a week. Tyler the tech came to fix the furnace. He was professional and explained everything. We have heat! Thank you Airmax. I would recommend.Thank you American Home Shield and Kim for getting involved in this escalation process.

American Home Shield has saved us a ton of money and their claims process has been easy to do. For our most recent claim, R&R Electrical Allstar did a great job and fixed the problem.

Flash Garage Door Service came out and did a great job. There really wasn’t much wrong except for the switch that allows the garage door to open and close. They replaced that and they were wonderful. But when I had people come out for the refrigerator, it took three people to come out and fix it. The man who came the third time fixed it really well though. It was some sort of design issue with Samsung. I went online and found how to solve it. Then I sent the technician to the internet and he figured it out.

American Home Shield is easy to work with. They’re professional and they have their people out on time. Their contractors are also professional and courteous. I find a lot of value in having the warranty. I don’t have to go through the internet trying to find somebody. Then if somebody comes out and fixes something and it’s still not fixed, I could still follow up and they’ll send them out again because I have a 60-day follow up where you don’t have to pay the fee again. Yesterday, I had people here for a follow up on my washing machine and they were going to order more parts because it’s still making a noise. It was a good experience.

I call in to submit my claims to American Home Shield. And it's the easiest, but it’s turning out to be the biggest pain. I have a hard time understanding half the people that answer the phone. And it’s hard for me to get across what I’m trying to portray as well. Also, I’m not totally happy about my first claim and all the gray area writing on what these contractors can and can’t do. We’ve only been with AHS since the summer. The first time we had a leak coming from our second story going into our basement, and the way that my contract apparently is written, the plumber was not allowed to pull down any duct work to do what he needed to do. So, I had to pay an extra $130 for him to do that.

I filed a claim with American Home Shield for a Samsung ice maker which was really a Samsung issue. It was a horrible ice maker which Samsung is being sued for. Sears was the one who was doing all the repair. They were on time and cooperative. Now, they have replaced the entire mechanism including the brain. And hopefully, that'll work.

Mid South Appliance Repair went out to service our refrigerator that wasn't cooling properly. The tech said the issue was the dampener, it was a custom part for the brand and model that we have, which he had to order and replace. Once he replaced it, the ref started cooling properly again. His work was great. He was professional, courteous and timely. The ref is still working, so he did a good job.

I had a burner that was coming on and going on high on its own and I called American Home Shield. I went online and I was able to schedule an appointment for almost immediately. I submitted it Sunday afternoon and the contractor was here on Monday morning by 8:30. The technician was very professional, nice and knowledgeable. He made a call to AHS to see if they wanted to cover it or not and they did, so he ordered the parts. He’s coming back next Monday to replace switches in the panel.

Our dryer was making a very loud banging noise. And then the soap section of the washing machine where I would put the detergent, wasn't rinsing correctly. I submitted a claim with AHS and did it online because it was much more convenient. They sent a technician and he made adjustments that he needed to make, and then he suggested that I also use a dishwasher cleaner. Everything went fine for my claim.

The heat wouldn’t come on when we turned it on. I called American Home Shield to file a claim. They were excellent. The contractor from A-US Air was very professional and very nice. He did a fantastic job. I appreciate AHS. I've been with them for almost 30 years. They've been doing a fantastic job.

We had a leak from the upstairs bathroom that came down over right at our kitchen sink. I made a claim for it online and this time, it worked out fine. A lot of times, it takes a while. We called Friday and a contractor was out Monday. Fortunately, it wasn’t a really bad leak. In the past, when we had something that really needed to be taken care of much quicker, that didn't always work out so well.

The furnace wouldn’t turn on. It wouldn’t ignite. I called American Home Shield and they sent out Myers to analyze it. They figured out that the part that they needed was so expensive. They just replaced the furnace. They were very good, very professional, prompt, and thorough.

To submit a claim for my leaking bathtub, I called American Home Shield and got a recording. It said I would get contacted within the next 24 hours, but I called the contractor at 6 o'clock in the morning when I knew they opened up. They scheduled and came out the next day. I asked the lady if they could come out after 3 o'clock. They were on time and called before they came out. I was at work and I said that I'd be home in five minutes. By the time I came home, they were here and did what they needed to do.

We had a lot of rain in Illinois, and all the streets was flooded. I called in with American Home Shield for our sump pump. The claims rep told me that they were gonna give the contractor 24 hours to contact me, and if they haven’t contacted me, then she would give me the approval to get an outside vendor. And that’s what happened. This particular person that I spoke to in the beginning over the phone did call me back and gave me the authorization to use an outside vendor.

The technician from Hornet Appliance was nice. My dryer was too close to the wall and the little silver thing just had to be pulled out. It was an expensive fix but I'm fine.

I recommend AHS. Sometime before, I called AHS and then called them back because I didn't need service. They didn't give me any problems and canceled the service call. I wasn't charged for it and that experience went great. More recently, there was water in my utility room. I called the maintenance people for the condo and the tech who came told me that my issue was my hot water tank that was rusting out and leaking. He told me that I was probably gonna have to replace it.

In the past, submitting my claim online didn't work very well. But this time when one of our master bedroom bathroom was leaking, I called American Home Shield and they responded very well. Everything went very well. I’m very satisfied with them. The plumber was an awesome guy. He was very professional, very knowledgeable, and very tactful. I was also nice to him because he had a young boy with him. He was training him. He was so nice doing the job and with the way he was teaching the young man. He did a lot of things. Several times, he went to his car and came back. But I didn't doubt him. I just had faith in him. But since the repair, the toilet is making some kind of noise, and when we sit on it, it's not stable. So if the noise continues, I’m gonna call them back.

There were leaks in the toilet and in the sink. When I submitted the claim online, AHS was incredibly supportive and responsive. They told me immediately the contractor that was gonna be contacting me to schedule the visit and they gave me a phone number, so that if they didn’t contact me in 24 hours, I could contact them. They also sent me an email about that so I have both an email and I have a text message as soon as I file the thing online. And then the guy contacted me and we worked out how to do that. I have my payment information already on the website and it immediately pays the $75 so that I can leave the door unlocked, and let the guy go in. I don’t have to be there. They contact me if they have questions. The process is painless.

We have AHS since 2014 and when we have a claim, we submit them by phone and their reps have been very good, very professional and straightforward. Recently, we had a claim for our AC unit where Grady's Air Conditioning came out and everything seemed well.

I asked American Home Shield to do a rekey, and the guy who came and did it was a professional. He was polite, and he did it well.

Everything went wonderful with my heating claim with American Home Shield. Their claims process was very easy. The tech from Eichling Mechanical came out and said that the issue was with the igniter. I had a great interaction with him. So far, I've been with American Home Shield for a little over a month.

Our heater system went out before and we had to pay out of pocket for that, which could’ve been avoided had we had a home warranty. So, I've been with American Home Shield for six years now. Usually, the AHS contractor looks at the problem and tells you what's wrong with it. Sometimes they go back to the truck to get a part and when they're done, they show you that it’s working. So when the tech from All City Appliance Repair came out, he looked at my stove and asked what was wrong. I left them alone to do what it was that they needed to do. And when he finished, he showed me what was wrong and that the unit was working. When my dryer went out, we got it working but the washing machine went out too. So, when we had one fixing, we should’ve had the contractor take a look at both so that they'd know what happened.

World Class AC came out recently to work on my air conditioner, which was constantly running but wasn't cooling. I did the claim online and the website was easy to navigate. I asked for them to contact me via text, so they texted me at 8:14 AM the next morning. It was Tuesday morning and they couldn’t get somebody out until Thursday. So, it was almost three days before they got out and I had to go almost three days without air in Florida. It seemed like it was an excessive timeframe for somebody to come out because of the hot weather. But the contractors were fabulous. They came out, they were very clean and they didn’t wanna trek through the house. I live in attached housing units in my community, and they were great about walking around to the back to get to the units. They were also prompt in fixing the AC and getting it to work properly.

I've only been with American Home Shield for three days. On our first night in the house, the air conditioner was out. I called it in to AHS. At the beginning, the service wasn’t that good because they weren’t gonna service it. They said I had 48 hours for them to respond and up to 48 hours for them to schedule service. The girl from the call center was from Iowa and she went and looked at the temperature up on the internet and said it wasn’t gonna be that hot this weekend, even though we’re just moving in and trying to get everything settled. We have doors open and people in and out of the house.

Recently, we filed a claim for our air conditioning with American Home Shield on a Friday and All Star Conditioning, the contractors, came out until the next Monday afternoon. AHS' reps were a little hard to understand what the process was. But once I got them started, they seemed to do okay with one exception. They need better communication. They didn't get the problem resolved and had to order a part. We waited almost three weeks before we got the part in, then got it replaced. The AC still had some more issues because everything wasn’t done properly. Brought another technician out. He recharged the air conditioning, but that still didn’t do it, and had to bring him out a third time. After three and a half weeks, it was finally resolved and is 98 degrees better. And right now, it's doing okay because the unit's cooled off.

We were having issues with our garbage disposal. I submitted a claim online to AHS for it and I found their website very easy to use. I also like the website a lot. They were also pretty good about communicating. They sent an email, and then I got a follow-up text too. It was a great experience with the contractor as well. The person who came to the house was very knowledgeable. He was able to resolve the issue very quickly. I had another question about another appliance in my house and he provided me some information on that as well. I haven't had any issues since then.

Recently, I have an icemaker that’s broken and American Home Shield has given me the choice of replacement which won't match or a cash-in-lieu which doesn’t cover my appliance. So, I'm trying to figure out what to do. I haven’t used American Home Shield in probably 15 years, so I gave them another try because I was switching over from First American when my service contract is up on November 2nd. This refrigerator thing was kind of determining if I was gonna re-up or just go with another company because I feel like I'm gonna be forced to go buy a refrigerator for 13 something, which isn’t gonna be matching my appliances. It's like a bad option. I'm gonna have to go spend more money to get what I should just have replaced.

The website of American Home Shield was easy to use when I put a claim in regarding my furnace that didn't heat. The contractor went to our home. The furnace looked like it worked but after about a week, it had a problem again. The contractor took about a half an hour to fix it. The furnace is doing great now.

I had a claim regarding my PSC. I filed it to AHS online and the process was good and easy. Air Majesty came out to check on the heating system to make sure it was working for the winter. I had a few issues, but nothing that would keep it from functioning, and I live in an area that doesn’t get very cold usually so I’m gonna let it go for a while.

I’m very dissatisfied with American Home Shield. I was considering renewing, and I talked to an individual and we came up with a solution that fit my budget. I have toddlers, so I walked away for a second and came back to my phone. I got someone else and they said that it was a typo, that there was no way they would honor that price. He was very adamant that nobody was going to help me. It really irritated me ‘cause I had been talking on the phone on and off for several hours and then was told that it was a typo. I understand typos, but you can’t make a typo when you’re talking about money.

I filed a claim for my garbage disposal, and somebody came the next day. They ended up replacing my garbage disposal. And he was there in and out pretty quickly, so we didn't have any issues.

My refrigerator is going to be the death of me. We’ve had three different companies come out and look at it. With the first company, Premier Appliances, the guy who came out did not speak English. Because he was too short, he stepped on my bottom drawer to look into the top of the refrigerator and it busted the bottom drawer. He said he was gonna order a part then he would come back. And he did. They sent another person out to look at the icemaker, and he said he fixed it. It only worked for about a month.

I've been with American Home Shield for 30 years or so and they have been on the ball about getting somebody out here to take care of things. I submit claims on the phone but it has gotten a little harder than it was in the past. Now, there is more questionnaire stuff than talking to a human. But the people we've had have been pretty good about appointments and doing the job when they're here. One contractor called the next day and set up an appointment for 4 o'clock. He called at about 1 o'clock and said he was running early and he wanted to know if he could get in. He showed up and was really professional. The issue was a diaphragm. I knew a little bit about that stuff and was talking to him about it. He explained it and it was to my satisfaction.

There were some leaking pipes in the basement. AJ Plumbing Services came out and took care of that. I had an issue with the water heater, too. I don’t know if they fixed it or not but I was happy with everything that they did do. They did an awesome job. They were great. I did the claim online with American Home Shield, and everything was fine. I'm pretty happy with AHS, so far.

The claim for my spa was a little complicated and I didn't know if they were gonna cover it, which was why I called it in. But most of the time, I submit claims online. I'm very happy with the contractor American Home Shield sent. The first time the tech came, there was a lot of work that he had to do. Part of the glue may not have sealed good enough and the spa was leaking. He couldn't test it at that time because the glue on the sections had to harden. He said not to turn it on for about three hours. When he came back, he said that it was part of the housing that was bad. He thought the glue in the new seal was gonna seal it but it didn't work that way. Overall, everything was good.

When the AC stopped working, I tried to submit the claim online like I did for another claim. But doing it online wasn't working so I ended up calling. A contractor was sent out to assess the problem and they fixed it, and it was all good. Now, the AC has been working great and the day-to-day operations in my home are running smoothly. That has been a great experience with American Home Shield.

My dishwasher had been leaking and flooding. The contractors had it fixed. Then, I had to call them again ‘cause the dishes weren’t getting clean. They replaced the brim and now, it’s working just fine. Originally, I called in for the claim for my dishwasher and the contractor got here fairly quickly. The second time, I did it online and got something like somebody would be contacting me but I got nothing. When I called, they said there was no claim in the system, so that didn’t work. So I stopped trying to do the claim online ‘cause that didn’t work for me. The phone call seemed to be a little bit better.

The refrigerator was making a loud, lawnmower-like sound so we had to turn it off. We put a claim in with American Home Shield on a weekend, and the contractor came out in a day. The tech was just a young kid but he was really good. He took it apart and it was leaking water. It was freezing and the fan was hitting the ice at the back of the refrigerator. He fixed it and everything is looking fine.

My washing machine was leaking, for which American Home Shield sent out a great company. The tech was really courteous and professional. They got the problem resolved quickly after they got the parts. Everything has been excellent since, and I could sleep with my washing machine running now.

There were things in our plumbing that weren't working and after we put in a request, the contractor reached out to us the next day. The technicians had to order a new faucet and had to come back after a week. But they got everything fixed and everything had been good since. We also had a claim for some appliance issues and it was excellent.

For my most recent claim, the first business American Home Shield called to come out to us couldn’t make it in the time frame we wanted. AHS set up somebody else to come out. And it was really quick, easy, and not painful at all. The new contractor came out in about six hours. He was very informative and explained things to me. I don’t know anything about home maintenance and I understood what happened completely. He was also very quick and efficient.

I called up the AHS number for a service request and talked to somebody, and they said that somebody would get back to me within 24 hours. Within about five hours, the latest company got back to me and made arrangements to come out in the next few days, and they did so. They came out and identified the problem, said they would be out in a few days once the parts came in. The guy ordered the parts right then and there, so that sped up operations. Then I got a call that the parts were in, and let me know when the company could come, and so we took care of that. They fixed the appliance and we're back to normal. It's better than before and less noisy.

The ice maker stopped working and I submitted a claim online with Home Shield. The tech took a look at it and said it needed to be replaced. So he went and replaced it, and still didn't work. So he came back and said, that it was not level, therefore, it was not gonna do what it was supposed to do. So he leveled it and that made matters worse. And then he said that they need to order two valves and replace the valves. So they're coming out again on Friday to continue to fix the problem. It's a little bit of a hassle, but it'll get fixed.

I'm very satisfied with American Home Shield. There was water filling up the AC's drip pan. The drainage was clogged and because the system is in my attic, I didn't wanna mess with it and I gave the professionals a call. The technician who came was professional and did a great job. Also, I noticed the outside unit starting to ice up a little bit last winter, but I was told that the temperature outside was too high. The average temperature during the day should be around 50 degrees before it could be checked. Other than that, the immediate issue at the time was resolved.

I've had American Home Shield in Florida for 18 years and I was very pleased with them, and when I bought the cabin in North Carolina, it came with AHS. There was a leak in the washing machine, and the contractor came and fixed that. He had to search for it because it was hard to find but he did a good job. He cleaned up after himself and he was very nice and professional. Everything was good.

I called AHS when my AC was blowing hot air. Their representative was good. After two days, the contractor came and replaced some wires to the compressor. It took him an hour to repair.

Drain Go of Alabama did a fine job. They showed up relatively quickly. And the gentleman’s definitely knowledgeable, not just with my particular issue, but with the main factor of the water piping and all those kinds of things. As far as American Home Shield, they’ve done a pretty good job. They’ve been straightforward and honest. I like their reputation.

It was super easy navigating through American Home Shield's website. I submitted a claim through it, and the contractor told me a tech could come later that night, but I didn’t want anybody to come until the following Monday. A tech from Pop-A-Lock then came out and replaced all of the locks on my house. She seemed really nice, professional and friendly, and she got the job done quickly. I would recommend American Home Shield.

Overall, I'm happy with AHS. It does seem like with any warranty company -- it's not a replacement company. So they're gonna try to do the least possible when they can. They just want to fix what's broken, if it's possible. They’ll have to stay in business. I understand that. But I wish that they were a little bit more upfront on pricing because I think that’s better for the consumer. They should have everything laid out in bullet statements like what if our air conditioner breaks down and they have to replace this and this.. Because there are hidden fees. And when the switch motor was broken and intermittent they were gonna wait this third time to actually replace it. I’m sure if it would break within the 60-day period for the recall they would replace it.

Since January, American Home Shield has been sending and re-sending folks to fix our leak, but they could never pinpoint the problem. But they'd do a few things, which would help for a few days. Finally, a company that was able to find the problem came and they were able to fix it. You could see that they had a lot of plumbing experience. Some of the technicians AHS sent were not that great. Although their behavior was good, they were not experienced and knowledgeable. It would be nice if AHS had contractors who are more experienced.

Blue Collar Plumbing, the provider AHS sent for my hot water heater, was excellent. They were calling me before I finished with the automatic voice system to put in the claim. The techs got out right away and put in a new fitting. The place where the hose goes in at the top of the hot water heater on the hot water side had eroded over time. He explained that to me and swapped the fitting out. Blue Collar's techs were wonderful. Thus far, I've had two claims through AHS and both have gone really well. I'd recommend this company.

Chesapeake Appliance, AHS' contractor has been out to my place a couple of times already. The last time they came, the tech said everything was fixed. He showed me the parts he took out and said that I may still get the error code on my washing machine I used to get initially but that was because the computer is trying to reset. He asked me to give him a 5-star rating. Since he was a nice guy, I gave him one. However, when I went to use the washing machine the next day, it had the same problems that it had before he came out. I kept calling and trying to get him to come back. Chesapeake Appliance is supposed to come back again tomorrow.

The Job wasn't finish in almost a month, after Social media specialist involved job was done in 3 hrs. AHS should hire professional contractors not like DMC. DMC showed up, never finish their job. Customer like me waiting n waiting for the answer. Also improve AHS customer service.

It's been a bit over 3 weeks now and we finally will have a resolution. During that time, I had to continue calling for updates and I was told 2 different stories about what is going on by customer service. I was told they were waiting for report to replace the whole system and also told that they ordered the part to fix the furnace. The repair company came out twice for measurement. There was another incident where I called customer service and was told that my claim was denied and they did not provide any details about why and I waited a while to talk to someone else and eventually the call disconnected. The repair company that came out then explained that part of the claim was denied and part was covered. Eventually they did cover some of the costs. There are lots of fine print in the policies so it is very likely many things are not covered. The process of getting things repaired takes a long time. The process is not very transparent either.

Purchased this warranty when I bought my new home. Our ac has quit working because it is blowing the fuse inside the furnace. Set up a service online and took 5 days to get a date scheduled. Then another 2 for the tech to arrive. The tech was at my home for about 15 minutes. Said I had a short in the wire going from the furnace to the ac condenser. He said he didn't think this wire was covered under the warranty and left a quote of 500.00 to do the repair. I contacted AHS and asked about this coverage. They said they had to wait for the paperwork from the tech. 3 days later they contact me to say that because it is inside the wall they don't cover gaining access to the wire to see if it would be covered under the warranty. If I would be willing to remove part of the wall so they could see the wire to determine if it would be covered then they would come back out. So I wonder what is covered under this warranty since it says electrical is covered.

American Home Shield is great. When I submitted the claim for the garbage disposal that burned, someone called me. I submitted the claim at 4 o'clock in the afternoon and the technician came out at 10 o'clock the next morning. He was fabulous and knew what he was doing. He got the job done.

I've been going back and forth with American Home Shield for my AC. The central air went out and the tech that came out didn't seem enthusiastic. I know him from before and he was great two years ago. But recently, he was in a hurry. He did what he did at my house, and he said he gotta go and see what happens for a couple of days. And we’ve been going at it like this for over a month.

The refrigerator was freezing in the middle part, and the ice maker was bad. I made the payment online, and then the contractor called me right away and made appointment and asked me what was wrong. They ordered the parts and they came back. They fixed all the issues on the day that they came by for the appointment. It was really good. American Home Shield impressed me. The customer service, the way that they treated you, and the way that they tried to resolve and give you a solution to your problem was great. It was fast and easy.

I’ve been a Home Shield customer for 35 years. I used to be Realtor so I always recommended American Home Shield to my customers who bought it. When we had a claim with our air conditioner, the company that was sent fixed the problem but didn’t do a very thorough job. And then we had another problem with our air conditioner but nothing could be done with that because the air conditioner had mold. I’m about ready to have Home Shield fix my oven so we’ll see how that goes. Previously, our toilet went crazy and was overflowing under the floor really fast. All Points Plumbing was sent and they were great. They were good communicators. They ran a bit late because we’re living at the outskirts of town, but they were nice and they fixed the problem. They didn’t have to replace any parts. They just knew toilets well enough to figure it out. They made some adjustments and did something with one pipe.

I chose American Home Shield because of reviews and from my experience with them, they were actually pretty good. I initially filed a claim online and I guess when I did that, American Home Shield assigned me a contractor. But when I read the reviews, I wasn’t really sure about it because he had a lot of negative reviews. I requested to have that changed so I had to call the operator and she was actually very helpful. She made all the changes and advised me to do this and that. American Home Shield sent Jaeger Electric and the technician was excellent. He kept us informed about everything. He called and let us know when he was in town and how much time he had left before he came in. Then he caught everything that was wrong and fixed it.

My dryer wasn’t spinning or heating and the contractor that AHS sent out was nice. I was surprised. It took a couple of days before he could come out, which should be expected, but once he came out, he was able to easily identify what the issue was and resolved it right away. He had to clean out all that dirty lint from inside the machine. It was a great experience.

The blower motor of the AC stopped working upstairs so I submitted a claim to AHS. It was an easy process and it didn't take very long to get a contractor out. The contractors were also able to fix the issue immediately. I’m pretty happy with AHS. The contractors they have are very good and actually much better than I expect. Their system works very well too.