American Home Shield Reviews

American Home Shield is easy to work with. They’re professional and they have their people out on time. Their contractors are also professional and courteous. I find a lot of value in having the warranty. I don’t have to go through the internet trying to find somebody. Then if somebody comes out and fixes something and it’s still not fixed, I could still follow up and they’ll send them out again because I have a 60-day follow up where you don’t have to pay the fee again. Yesterday, I had people here for a follow up on my washing machine and they were going to order more parts because it’s still making a noise. It was a good experience.

There were leaks in the toilet and in the sink. When I submitted the claim online, AHS was incredibly supportive and responsive. They told me immediately the contractor that was gonna be contacting me to schedule the visit and they gave me a phone number, so that if they didn’t contact me in 24 hours, I could contact them. They also sent me an email about that so I have both an email and I have a text message as soon as I file the thing online. And then the guy contacted me and we worked out how to do that. I have my payment information already on the website and it immediately pays the $75 so that I can leave the door unlocked, and let the guy go in. I don’t have to be there. They contact me if they have questions. The process is painless.

I call in to submit my claims to American Home Shield. And it's the easiest, but it’s turning out to be the biggest pain. I have a hard time understanding half the people that answer the phone. And it’s hard for me to get across what I’m trying to portray as well. Also, I’m not totally happy about my first claim and all the gray area writing on what these contractors can and can’t do. We’ve only been with AHS since the summer. The first time we had a leak coming from our second story going into our basement, and the way that my contract apparently is written, the plumber was not allowed to pull down any duct work to do what he needed to do. So, I had to pay an extra $130 for him to do that.

We have AHS since 2014 and when we have a claim, we submit them by phone and their reps have been very good, very professional and straightforward. Recently, we had a claim for our AC unit where Grady's Air Conditioning came out and everything seemed well.

I filed a claim with American Home Shield for a Samsung ice maker which was really a Samsung issue. It was a horrible ice maker which Samsung is being sued for. Sears was the one who was doing all the repair. They were on time and cooperative. Now, they have replaced the entire mechanism including the brain. And hopefully, that'll work.

In the past, submitting my claim online didn't work very well. But this time when one of our master bedroom bathroom was leaking, I called American Home Shield and they responded very well. Everything went very well. I’m very satisfied with them. The plumber was an awesome guy. He was very professional, very knowledgeable, and very tactful. I was also nice to him because he had a young boy with him. He was training him. He was so nice doing the job and with the way he was teaching the young man. He did a lot of things. Several times, he went to his car and came back. But I didn't doubt him. I just had faith in him. But since the repair, the toilet is making some kind of noise, and when we sit on it, it's not stable. So if the noise continues, I’m gonna call them back.

We had a leak from the upstairs bathroom that came down over right at our kitchen sink. I made a claim for it online and this time, it worked out fine. A lot of times, it takes a while. We called Friday and a contractor was out Monday. Fortunately, it wasn’t a really bad leak. In the past, when we had something that really needed to be taken care of much quicker, that didn't always work out so well.

The technician from Hornet Appliance was nice. My dryer was too close to the wall and the little silver thing just had to be pulled out. It was an expensive fix but I'm fine.

The furnace wouldn’t turn on. It wouldn’t ignite. I called American Home Shield and they sent out Myers to analyze it. They figured out that the part that they needed was so expensive. They just replaced the furnace. They were very good, very professional, prompt, and thorough.

Mid South Appliance Repair went out to service our refrigerator that wasn't cooling properly. The tech said the issue was the dampener, it was a custom part for the brand and model that we have, which he had to order and replace. Once he replaced it, the ref started cooling properly again. His work was great. He was professional, courteous and timely. The ref is still working, so he did a good job.

I recommend AHS. Sometime before, I called AHS and then called them back because I didn't need service. They didn't give me any problems and canceled the service call. I wasn't charged for it and that experience went great. More recently, there was water in my utility room. I called the maintenance people for the condo and the tech who came told me that my issue was my hot water tank that was rusting out and leaking. He told me that I was probably gonna have to replace it.

To submit a claim for my leaking bathtub, I called American Home Shield and got a recording. It said I would get contacted within the next 24 hours, but I called the contractor at 6 o'clock in the morning when I knew they opened up. They scheduled and came out the next day. I asked the lady if they could come out after 3 o'clock. They were on time and called before they came out. I was at work and I said that I'd be home in five minutes. By the time I came home, they were here and did what they needed to do.

We had a lot of rain in Illinois, and all the streets was flooded. I called in with American Home Shield for our sump pump. The claims rep told me that they were gonna give the contractor 24 hours to contact me, and if they haven’t contacted me, then she would give me the approval to get an outside vendor. And that’s what happened. This particular person that I spoke to in the beginning over the phone did call me back and gave me the authorization to use an outside vendor.

Our dryer was making a very loud banging noise. And then the soap section of the washing machine where I would put the detergent, wasn't rinsing correctly. I submitted a claim with AHS and did it online because it was much more convenient. They sent a technician and he made adjustments that he needed to make, and then he suggested that I also use a dishwasher cleaner. Everything went fine for my claim.

American Home Shield has saved us a ton of money and their claims process has been easy to do. For our most recent claim, R&R Electrical Allstar did a great job and fixed the problem.

I had a burner that was coming on and going on high on its own and I called American Home Shield. I went online and I was able to schedule an appointment for almost immediately. I submitted it Sunday afternoon and the contractor was here on Monday morning by 8:30. The technician was very professional, nice and knowledgeable. He made a call to AHS to see if they wanted to cover it or not and they did, so he ordered the parts. He’s coming back next Monday to replace switches in the panel.

I asked American Home Shield to do a rekey, and the guy who came and did it was a professional. He was polite, and he did it well.

Flash Garage Door Service came out and did a great job. There really wasn’t much wrong except for the switch that allows the garage door to open and close. They replaced that and they were wonderful. But when I had people come out for the refrigerator, it took three people to come out and fix it. The man who came the third time fixed it really well though. It was some sort of design issue with Samsung. I went online and found how to solve it. Then I sent the technician to the internet and he figured it out.

We were having issues with our garbage disposal. I submitted a claim online to AHS for it and I found their website very easy to use. I also like the website a lot. They were also pretty good about communicating. They sent an email, and then I got a follow-up text too. It was a great experience with the contractor as well. The person who came to the house was very knowledgeable. He was able to resolve the issue very quickly. I had another question about another appliance in my house and he provided me some information on that as well. I haven't had any issues since then.

Recently, I have an icemaker that’s broken and American Home Shield has given me the choice of replacement which won't match or a cash-in-lieu which doesn’t cover my appliance. So, I'm trying to figure out what to do. I haven’t used American Home Shield in probably 15 years, so I gave them another try because I was switching over from First American when my service contract is up on November 2nd. This refrigerator thing was kind of determining if I was gonna re-up or just go with another company because I feel like I'm gonna be forced to go buy a refrigerator for 13 something, which isn’t gonna be matching my appliances. It's like a bad option. I'm gonna have to go spend more money to get what I should just have replaced.

Since January, American Home Shield has been sending and re-sending folks to fix our leak, but they could never pinpoint the problem. But they'd do a few things, which would help for a few days. Finally, a company that was able to find the problem came and they were able to fix it. You could see that they had a lot of plumbing experience. Some of the technicians AHS sent were not that great. Although their behavior was good, they were not experienced and knowledgeable. It would be nice if AHS had contractors who are more experienced.

The claim for my spa was a little complicated and I didn't know if they were gonna cover it, which was why I called it in. But most of the time, I submit claims online. I'm very happy with the contractor American Home Shield sent. The first time the tech came, there was a lot of work that he had to do. Part of the glue may not have sealed good enough and the spa was leaking. He couldn't test it at that time because the glue on the sections had to harden. He said not to turn it on for about three hours. When he came back, he said that it was part of the housing that was bad. He thought the glue in the new seal was gonna seal it but it didn't work that way. Overall, everything was good.

I've been with American Home Shield for 30 years or so and they have been on the ball about getting somebody out here to take care of things. I submit claims on the phone but it has gotten a little harder than it was in the past. Now, there is more questionnaire stuff than talking to a human. But the people we've had have been pretty good about appointments and doing the job when they're here. One contractor called the next day and set up an appointment for 4 o'clock. He called at about 1 o'clock and said he was running early and he wanted to know if he could get in. He showed up and was really professional. The issue was a diaphragm. I knew a little bit about that stuff and was talking to him about it. He explained it and it was to my satisfaction.

Recently, we filed a claim for our air conditioning with American Home Shield on a Friday and All Star Conditioning, the contractors, came out until the next Monday afternoon. AHS' reps were a little hard to understand what the process was. But once I got them started, they seemed to do okay with one exception. They need better communication. They didn't get the problem resolved and had to order a part. We waited almost three weeks before we got the part in, then got it replaced. The AC still had some more issues because everything wasn’t done properly. Brought another technician out. He recharged the air conditioning, but that still didn’t do it, and had to bring him out a third time. After three and a half weeks, it was finally resolved and is 98 degrees better. And right now, it's doing okay because the unit's cooled off.

There were things in our plumbing that weren't working and after we put in a request, the contractor reached out to us the next day. The technicians had to order a new faucet and had to come back after a week. But they got everything fixed and everything had been good since. We also had a claim for some appliance issues and it was excellent.

The website of American Home Shield was easy to use when I put a claim in regarding my furnace that didn't heat. The contractor went to our home. The furnace looked like it worked but after about a week, it had a problem again. The contractor took about a half an hour to fix it. The furnace is doing great now.

I’m very dissatisfied with American Home Shield. I was considering renewing, and I talked to an individual and we came up with a solution that fit my budget. I have toddlers, so I walked away for a second and came back to my phone. I got someone else and they said that it was a typo, that there was no way they would honor that price. He was very adamant that nobody was going to help me. It really irritated me ‘cause I had been talking on the phone on and off for several hours and then was told that it was a typo. I understand typos, but you can’t make a typo when you’re talking about money.

Blue Collar Plumbing, the provider AHS sent for my hot water heater, was excellent. They were calling me before I finished with the automatic voice system to put in the claim. The techs got out right away and put in a new fitting. The place where the hose goes in at the top of the hot water heater on the hot water side had eroded over time. He explained that to me and swapped the fitting out. Blue Collar's techs were wonderful. Thus far, I've had two claims through AHS and both have gone really well. I'd recommend this company.

I had a claim regarding my PSC. I filed it to AHS online and the process was good and easy. Air Majesty came out to check on the heating system to make sure it was working for the winter. I had a few issues, but nothing that would keep it from functioning, and I live in an area that doesn’t get very cold usually so I’m gonna let it go for a while.

Chesapeake Appliance, AHS' contractor has been out to my place a couple of times already. The last time they came, the tech said everything was fixed. He showed me the parts he took out and said that I may still get the error code on my washing machine I used to get initially but that was because the computer is trying to reset. He asked me to give him a 5-star rating. Since he was a nice guy, I gave him one. However, when I went to use the washing machine the next day, it had the same problems that it had before he came out. I kept calling and trying to get him to come back. Chesapeake Appliance is supposed to come back again tomorrow.

I called up the AHS number for a service request and talked to somebody, and they said that somebody would get back to me within 24 hours. Within about five hours, the latest company got back to me and made arrangements to come out in the next few days, and they did so. They came out and identified the problem, said they would be out in a few days once the parts came in. The guy ordered the parts right then and there, so that sped up operations. Then I got a call that the parts were in, and let me know when the company could come, and so we took care of that. They fixed the appliance and we're back to normal. It's better than before and less noisy.

The refrigerator was making a loud, lawnmower-like sound so we had to turn it off. We put a claim in with American Home Shield on a weekend, and the contractor came out in a day. The tech was just a young kid but he was really good. He took it apart and it was leaking water. It was freezing and the fan was hitting the ice at the back of the refrigerator. He fixed it and everything is looking fine.

I've had American Home Shield in Florida for 18 years and I was very pleased with them, and when I bought the cabin in North Carolina, it came with AHS. There was a leak in the washing machine, and the contractor came and fixed that. He had to search for it because it was hard to find but he did a good job. He cleaned up after himself and he was very nice and professional. Everything was good.

It was super easy navigating through American Home Shield's website. I submitted a claim through it, and the contractor told me a tech could come later that night, but I didn’t want anybody to come until the following Monday. A tech from Pop-A-Lock then came out and replaced all of the locks on my house. She seemed really nice, professional and friendly, and she got the job done quickly. I would recommend American Home Shield.

For my most recent claim, the first business American Home Shield called to come out to us couldn’t make it in the time frame we wanted. AHS set up somebody else to come out. And it was really quick, easy, and not painful at all. The new contractor came out in about six hours. He was very informative and explained things to me. I don’t know anything about home maintenance and I understood what happened completely. He was also very quick and efficient.

There were some leaking pipes in the basement. AJ Plumbing Services came out and took care of that. I had an issue with the water heater, too. I don’t know if they fixed it or not but I was happy with everything that they did do. They did an awesome job. They were great. I did the claim online with American Home Shield, and everything was fine. I'm pretty happy with AHS, so far.

Overall, I'm happy with AHS. It does seem like with any warranty company -- it's not a replacement company. So they're gonna try to do the least possible when they can. They just want to fix what's broken, if it's possible. They’ll have to stay in business. I understand that. But I wish that they were a little bit more upfront on pricing because I think that’s better for the consumer. They should have everything laid out in bullet statements like what if our air conditioner breaks down and they have to replace this and this.. Because there are hidden fees. And when the switch motor was broken and intermittent they were gonna wait this third time to actually replace it. I’m sure if it would break within the 60-day period for the recall they would replace it.

World Class AC came out recently to work on my air conditioner, which was constantly running but wasn't cooling. I did the claim online and the website was easy to navigate. I asked for them to contact me via text, so they texted me at 8:14 AM the next morning. It was Tuesday morning and they couldn’t get somebody out until Thursday. So, it was almost three days before they got out and I had to go almost three days without air in Florida. It seemed like it was an excessive timeframe for somebody to come out because of the hot weather. But the contractors were fabulous. They came out, they were very clean and they didn’t wanna trek through the house. I live in attached housing units in my community, and they were great about walking around to the back to get to the units. They were also prompt in fixing the AC and getting it to work properly.

I've only been with American Home Shield for three days. On our first night in the house, the air conditioner was out. I called it in to AHS. At the beginning, the service wasn’t that good because they weren’t gonna service it. They said I had 48 hours for them to respond and up to 48 hours for them to schedule service. The girl from the call center was from Iowa and she went and looked at the temperature up on the internet and said it wasn’t gonna be that hot this weekend, even though we’re just moving in and trying to get everything settled. We have doors open and people in and out of the house.

Our heater system went out before and we had to pay out of pocket for that, which could’ve been avoided had we had a home warranty. So, I've been with American Home Shield for six years now. Usually, the AHS contractor looks at the problem and tells you what's wrong with it. Sometimes they go back to the truck to get a part and when they're done, they show you that it’s working. So when the tech from All City Appliance Repair came out, he looked at my stove and asked what was wrong. I left them alone to do what it was that they needed to do. And when he finished, he showed me what was wrong and that the unit was working. When my dryer went out, we got it working but the washing machine went out too. So, when we had one fixing, we should’ve had the contractor take a look at both so that they'd know what happened.

My dishwasher had been leaking and flooding. The contractors had it fixed. Then, I had to call them again ‘cause the dishes weren’t getting clean. They replaced the brim and now, it’s working just fine. Originally, I called in for the claim for my dishwasher and the contractor got here fairly quickly. The second time, I did it online and got something like somebody would be contacting me but I got nothing. When I called, they said there was no claim in the system, so that didn’t work. So I stopped trying to do the claim online ‘cause that didn’t work for me. The phone call seemed to be a little bit better.

When the AC stopped working, I tried to submit the claim online like I did for another claim. But doing it online wasn't working so I ended up calling. A contractor was sent out to assess the problem and they fixed it, and it was all good. Now, the AC has been working great and the day-to-day operations in my home are running smoothly. That has been a great experience with American Home Shield.

I called AHS when my AC was blowing hot air. Their representative was good. After two days, the contractor came and replaced some wires to the compressor. It took him an hour to repair.

My refrigerator is going to be the death of me. We’ve had three different companies come out and look at it. With the first company, Premier Appliances, the guy who came out did not speak English. Because he was too short, he stepped on my bottom drawer to look into the top of the refrigerator and it busted the bottom drawer. He said he was gonna order a part then he would come back. And he did. They sent another person out to look at the icemaker, and he said he fixed it. It only worked for about a month.

I filed a claim for my garbage disposal, and somebody came the next day. They ended up replacing my garbage disposal. And he was there in and out pretty quickly, so we didn't have any issues.

Drain Go of Alabama did a fine job. They showed up relatively quickly. And the gentleman’s definitely knowledgeable, not just with my particular issue, but with the main factor of the water piping and all those kinds of things. As far as American Home Shield, they’ve done a pretty good job. They’ve been straightforward and honest. I like their reputation.

Everything went wonderful with my heating claim with American Home Shield. Their claims process was very easy. The tech from Eichling Mechanical came out and said that the issue was with the igniter. I had a great interaction with him. So far, I've been with American Home Shield for a little over a month.

I'm very satisfied with American Home Shield. There was water filling up the AC's drip pan. The drainage was clogged and because the system is in my attic, I didn't wanna mess with it and I gave the professionals a call. The technician who came was professional and did a great job. Also, I noticed the outside unit starting to ice up a little bit last winter, but I was told that the temperature outside was too high. The average temperature during the day should be around 50 degrees before it could be checked. Other than that, the immediate issue at the time was resolved.

My washing machine was leaking, for which American Home Shield sent out a great company. The tech was really courteous and professional. They got the problem resolved quickly after they got the parts. Everything has been excellent since, and I could sleep with my washing machine running now.

The ice maker stopped working and I submitted a claim online with Home Shield. The tech took a look at it and said it needed to be replaced. So he went and replaced it, and still didn't work. So he came back and said, that it was not level, therefore, it was not gonna do what it was supposed to do. So he leveled it and that made matters worse. And then he said that they need to order two valves and replace the valves. So they're coming out again on Friday to continue to fix the problem. It's a little bit of a hassle, but it'll get fixed.

The Job wasn't finish in almost a month, after Social media specialist involved job was done in 3 hrs. AHS should hire professional contractors not like DMC. DMC showed up, never finish their job. Customer like me waiting n waiting for the answer. Also improve AHS customer service.

It's been a bit over 3 weeks now and we finally will have a resolution. During that time, I had to continue calling for updates and I was told 2 different stories about what is going on by customer service. I was told they were waiting for report to replace the whole system and also told that they ordered the part to fix the furnace. The repair company came out twice for measurement. There was another incident where I called customer service and was told that my claim was denied and they did not provide any details about why and I waited a while to talk to someone else and eventually the call disconnected. The repair company that came out then explained that part of the claim was denied and part was covered. Eventually they did cover some of the costs. There are lots of fine print in the policies so it is very likely many things are not covered. The process of getting things repaired takes a long time. The process is not very transparent either.

Purchased this warranty when I bought my new home. Our ac has quit working because it is blowing the fuse inside the furnace. Set up a service online and took 5 days to get a date scheduled. Then another 2 for the tech to arrive. The tech was at my home for about 15 minutes. Said I had a short in the wire going from the furnace to the ac condenser. He said he didn't think this wire was covered under the warranty and left a quote of 500.00 to do the repair. I contacted AHS and asked about this coverage. They said they had to wait for the paperwork from the tech. 3 days later they contact me to say that because it is inside the wall they don't cover gaining access to the wire to see if it would be covered under the warranty. If I would be willing to remove part of the wall so they could see the wire to determine if it would be covered then they would come back out. So I wonder what is covered under this warranty since it says electrical is covered.

The refrigerator was freezing in the middle part, and the ice maker was bad. I made the payment online, and then the contractor called me right away and made appointment and asked me what was wrong. They ordered the parts and they came back. They fixed all the issues on the day that they came by for the appointment. It was really good. American Home Shield impressed me. The customer service, the way that they treated you, and the way that they tried to resolve and give you a solution to your problem was great. It was fast and easy.

Perry Mechanical diagnosed what the problem was and submitted the report to American Home Shield. I’m doing a cashback type of deal right now so I can replace the whole system. AHS is reimbursing me for one the main component of the outside unit of the AC. It was a part that was gonna cost $450, but they were gonna have to take all the refrigerant out and put new refrigerant in, which was gonna cost me $800. So, I just cashed that part out and put it towards a new AC system. The techs had to come out here twice, but they were really good people.

American Home Shield is great. When I submitted the claim for the garbage disposal that burned, someone called me. I submitted the claim at 4 o'clock in the afternoon and the technician came out at 10 o'clock the next morning. He was fabulous and knew what he was doing. He got the job done.

The dryer's heating element stopped working, and then cold water was coming out of a refrigerator. I filed a claim with Home Shield on their website, which I liked. It's user-friendly. It lists who's gonna get the call, and that I would get a phone call in the next 48 hours. Advanced Appliance was great. The dryer is perfect, and having it fixed made our lives a whole lot easier. Home Shield is a good thing to have.

My hot water didn’t work in the kitchen and I didn’t know if it was something with the line, or if it was something with the faucet being plugged. It was also weird because I had hot water working everywhere else in the house, but just not in the kitchen. So, I called and made the claim, and Carl’s Plumbing Services came out. As the guy was discovering to find the problem, he was doing some shut-offs, and he was cranking on the pipe to take off the shut-off valve, ‘cause it was old and it needed to be replaced. Because if one shuts it off or turns it on, it would obviously leak. He tried to take it off and it wasn’t a screw-on in one. It was welded on. So when he was cranking on it, he must have busted it or whatnot, and made it leak.

I’ve been a Home Shield customer for 35 years. I used to be Realtor so I always recommended American Home Shield to my customers who bought it. When we had a claim with our air conditioner, the company that was sent fixed the problem but didn’t do a very thorough job. And then we had another problem with our air conditioner but nothing could be done with that because the air conditioner had mold. I’m about ready to have Home Shield fix my oven so we’ll see how that goes. Previously, our toilet went crazy and was overflowing under the floor really fast. All Points Plumbing was sent and they were great. They were good communicators. They ran a bit late because we’re living at the outskirts of town, but they were nice and they fixed the problem. They didn’t have to replace any parts. They just knew toilets well enough to figure it out. They made some adjustments and did something with one pipe.

Home Shield is the best company I ever dealt with. I have them for 22 years. I have peace of mind on it. Every time they come and I call them, they fix my problems. Once in a while, I found one of those service people that are not so helpful, but overall, 99% were great. Sometimes when the homes are kinda a little old, the service people come and charge you for extra things just to put it up to code. But people should understand that you cannot put a new unit in an old unit. You have to pay something extra.

I wasn't getting any heat out of the system. I called AHS and submitted my claim, and Clovis Heating & Cooling came out in a couple of days. Not only were they here on time, they were about 10 minutes early which is extremely rare for people. They were very courteous, timely and neat. Everything about them was great. It was an outstanding experience. I had an experience with Standlee from Visalia wherein they were not only six hours or eight hours late, they did not come at all and they did not even call to say they were not coming. AHS should never send a repair person from 60 miles away to do a repair because they have a great problem of getting here when they say they're gonna come.

The hot water heater was leaking under the pressure relief valve for a week. I wanted to see if it would fix, and then it just kept leaking so I filed a claim online and waited for a day. And then I called and everything got scheduled and a guy came out. The reps I spoke with were fine. The contractor that came out was very helpful and very fast. He had a lot of knowledge and gave me some tips to avoid in the future. Since the repair, everything has been working fine. I had to install an expansion tank and the contractor walked me through the process and guided me on what tools to buy. I was able to do that myself , and ever since I added an expansion tank, I've had no issues since.

Our AC was intermittently tripping a circuit and that would shut off the entire air conditioning unit, so it would go on and off. My claim for it with American Home Shield was fantastic. The crew from Royal Flush AC and Heating they had to come out to work on it was fantastic. It was a little father and son duo. I liked it. American Home Shield has been great. The value per dollar is there. They did a fantastic job.

We had two issues for which my husband went online and submitted claims to American Home Shield. We had an issue with our dryer as the latch wouldn't recognize the door being closed. The other issue was with our AC that was running rough. AHS scheduled a contractor for my dryer to come out the morning after my husband submitted the claim. The contractor who came was friendly and he did his job quickly. He kept to himself but that was okay as it didn't bother me any. When he spoke to me, he was kind and polite. He managed to fix the problem that same day he came.

The blower motor of the AC stopped working upstairs so I submitted a claim to AHS. It was an easy process and it didn't take very long to get a contractor out. The contractors were also able to fix the issue immediately. I’m pretty happy with AHS. The contractors they have are very good and actually much better than I expect. Their system works very well too.

AHS offered a pre-season check and I responded to it. They sent out a technician and he was excellent. He was on time, courteous, friendly and good at explaining things. The service went very well.

I did a little research on the internet and they seemed to have the best value and the best remarks and feedback. I got their warranty and I saw an email about the rekeying service. Before I could set it up online, I was contacted to go over my plan and to see if I wanted to make any adjustments, which I did. And then at that time, I went in and scheduled the rekey. The service from the representative was all very professional and courteous. The call was very beneficial also because I clarified some of the unique items in my home and chose to cover at least one of them. Other than the amount of email or the contact I'm getting is a bit excessive, having the warranty is a good value. We were thinking about doing a second year, and so we did that.

We had a claim for the hot water tank and All American Plumbing & Rooter came out and took care of everything in about 30 minutes. There were 2 of them and they just had to replace the thermostat. They were very nice and professional as well. We've had our policy since August and the claim submission process has been fairly easy and I have gotten a quick response.

American Home Shield has been very good to me. They’ve always sent good people out here. I had friends that say American Home Shield is the worst thing, but I've been very happy with it. If you live in the middle of Egypt, it might be a little hard to get a good service person. But if you live in Dallas County, there's plenty of good service people in the area. I just wish American Home Shield would take a little senior citizen discount out of me. I'm 68 years old and they keep going up. Amazon is starting to put out a pretty good deal and it makes me wanna change because I live on Social Security.

My water heater was leaking bad so we went online to file a clam, but I had some questions, so I called over the phone. I had to call to get an expectation as to when the contractors would be out, because I had a bad experience before with that expectation, and the AHS rep answered my questions. The contractor was nice and, since he was here, everything has been pretty decent. My pipes were rattling but I haven’t really heard them since. However, I wasn’t very happy that they didn't leave any paperwork. That’s very odd. I had to get an email, and the email was very generic. Also, I ended up paying a lot more than the warranty even covered. It obviously saved me some but I still paid a good chunk out of pocket. I don't find any value in the warranty and I’ve been considering canceling just because of the amount that I had to pay out of pocket.

The heating coil at the bottom of the oven was split in half. The AHS representative I spoke to was honest and he said he didn’t know if the warranty covered it. I told him that I had read the book and it was covered, but for him to go ahead and double-check. But he put my call in any way. It took a couple of days for the contractors to come out. These guys had come through before on another claim that I had done, so I knew who they were. It was awesome. It took them 10 minutes to get the oven running. And the oven has been outstanding and my wife's happy, so I'm good. We've had American Home Shield for only about five months.

I had a shower leak in my bathroom. The seals went bad, so it was letting water pour out of the showerhead. I filed a claim with AHS, and it took 24 hours for the contractor to come out and they were good.

AHS have sent out Service Specialty for the stove. The tech was excellent. He’s very knowledgeable and professional, and he explained everything in detail. Days later, he even texted a couple of times to check and make sure everything is working, or if I had any more questions. However, the claim I just did was a bit of a process. The heater broke on the weekend and AHS authorized us to use somebody. I found one and only after the repair did they tell me that they don't use American Home Shield. I'm a bit frustrated because I'm the customer and I'm mediating between two companies and I don’t think that’s really my place. But it wasn’t American Home Shield’s problem, it was the repair person. Everyone has been really nice but AHS could improve on their cost. I have to pay them and pay another $75 for the service call before they send anybody.

My dryer wasn’t spinning or heating and the contractor that AHS sent out was nice. I was surprised. It took a couple of days before he could come out, which should be expected, but once he came out, he was able to easily identify what the issue was and resolved it right away. He had to clean out all that dirty lint from inside the machine. It was a great experience.

A pulley was bad in my dryer. It sounded like a fan belt going screeching. I submitted a claim to American Home Shield, and within five hours, I had a contractor assigned. They called me within two days, and then they came out and fixed it. I'm totally satisfied. The tech was very courteous and timely. I’ve had numerous calls in the last few years and they pretty much used the same guy so he is familiar with my house. He knows me. He’s done my dishwasher, my washing machine and my dryer.

The gentleman from Plumbers, Inc. came out because our front bathroom shower was still dripping. This was the third time they came out. He said that if it continued to drip, we push the little button down and that should release all the water in the pipe. I told my mom that and my mom pushed it down. The other day when I was sitting there going to the bathroom, I noticed that it was pushed, but water was still dripping out. So then, we called them up and told them it was still having that problem ‘cause the guy said to call them back if we still have the problem and they would come out and change something.

The garbage disposal wouldn't make any sound at all. It wouldn't come on or do anything. I called AHS and they said they'll dispatch a contractor out in a day or so, which was quick. JET Plumbing came out did a good job. They were professional, courteous and they seemed to know what they were doing. I would recommend AHS. They are good.

I filed an online claim to American Home Shield for some leakage in pipes. I put it in on Thursday and the contractor came in on Monday. I had a very good interaction with him. He looked very experienced. He immediately identified the problem and he fixed it in 30 minutes. He was the best. I’m happy that he got assigned to me and everything is perfect now.

I've been going back and forth with American Home Shield for my AC. The central air went out and the tech that came out didn't seem enthusiastic. I know him from before and he was great two years ago. But recently, he was in a hurry. He did what he did at my house, and he said he gotta go and see what happens for a couple of days. And we’ve been going at it like this for over a month.

For my most recent claim, the plumber found a penny that was caught into the garbage disposal and couldn't get out, and he fixed it. Everything was great. But when I call up AHS and have something that needs to done, I still have to pay a $75 house service fee. If you have a home warranty and you're paying x amount of money a month, why do you have to pay a service fee? I've had four or five claims this year and I've paid $75 four or five times, so I'm reluctant to renew next year.

The reps are always really nice whenever I call. There was a recall on my ice makers and Richard, the tech who came out within a couple of days, was always super nice too. He had to order the computer part that had to be replaced this time. That took maybe a week, but he did not take very long at all when he did the repair. I was surprised and the ice makers are awesome now. American Home Shield has done what they're supposed to.

Recently our furnace wasn't working and I did the claim online as I prefer using the website. The contractor was very quick, professional and on time. The claim was on a Friday, and they came out Monday morning and they were able to get the part. Then he was able to come back out and put it on Wednesday. So within a couple days, it was completely done. I'm very satisfied with the easiness of American Home Shield, and definitely very happy with the person who came out.

When I came back from holiday, one of my ACs was out and I had some interesting discussions with the contractors who came out about what they did provide. They are all good communicators and have good English. One guy, in particular, was very helpful in terms of explaining the process. I've got three AC units and asked if they could check all of it while they were here. He said that they could do it, but I can't warranty because they came out for one.

I chose American Home Shield because of reviews and from my experience with them, they were actually pretty good. I initially filed a claim online and I guess when I did that, American Home Shield assigned me a contractor. But when I read the reviews, I wasn’t really sure about it because he had a lot of negative reviews. I requested to have that changed so I had to call the operator and she was actually very helpful. She made all the changes and advised me to do this and that. American Home Shield sent Jaeger Electric and the technician was excellent. He kept us informed about everything. He called and let us know when he was in town and how much time he had left before he came in. Then he caught everything that was wrong and fixed it.

My refrigerator stopped getting cold and I lost everything in there. Unfortunately, AHS' contractor couldn't come out until a day and a half later. But everything was repaired the same day the technician came out and he was very nice.

The icemaker was torn up and it had leaked, and I couldn't shut the refrigerator door unless I started chipping the ice away. I did the claim online on a weekend, so it took a while. It might have been that Monday before there was a response that somebody would be scheduled. The tech made two trips. The first trip, he came out and basically just figured out what was wrong. He got it diagnosed really quickly and cut the water off so it would stop leaking. He then told me that it might be a week or two before he gets back because he had to order the part and there was some manufacturing change with the replacement part. He communicated very well. It was almost two weeks that he came back and put in the new icemaker. And there was one other little part where the ice and the water came out that was warped that he also replaced that for me.

I had American Home Shield with all the houses I've purchased. I like talking to someone and submit claims over the phone and every time I've had to call, they have been pretty prompt. The Hers & His Plumbing contractor they sent was very informative. He was great and went above and beyond.

When we bought our house, the inspector said that the air vent, heat, and AC were running well. That was before the cold snap took hold. In the cold snap, we turned the heat on and it wouldn't fire up. The igniter would come on then it would go off. I called American Home Shield and the contractor's tech couldn't get out here until the next day or in two days. We understood that there was scheduling, but my wife said that we were gonna have to go through the day in the cold. We slept in the cold for one night. But the tech from Airmax was good and we had no problems.

AHS did a good job. They sent John T. Cannon Plumbing, and I was very pleased with their services. Everything has been performing well since the repair.

We had a leak in the main shut off valve and the website made everything easy when I submitted a claim to American Home Shield. Appointments were always set up within 24 hours and the longest we had to wait was 48 hours for somebody to come out. We had a total of three claims and in this one, the experience was good but in another plumbing issue, the contractors weren’t professional and they didn’t have all the tools necessary and stuff to do the job. I ended up talking to somebody and letting them know about the situation so that, hopefully, it wouldn’t happen again to somebody else. Still, AHS is good about covering everything and getting everything set up.

I was having issues with my freezer. I submitted a claim to AHS over the phone and the rep I spoke with was good. In three days, Magic Appliance came out. They were good. They cared. They worked on trying to solve the problem and they did. My freezer has been working good since then. It was a good experience.

The garage door was not functioning. I think it had something to do with the electrical part of it. I called it in and the process was smooth. The window was 12:00 to 2:00, and KTM Door Control was literally right there at 12 o'clock. They fixed the door and handled what I needed done. Everything went well. The technician was very professional, quick and informative.

We had water leaking out of the seams of our water heater so we had water damage. I called that claim in with American Home Shield. It was a weekend and it was a new house so I didn't have internet yet. AHS assigned my claim to Plumbing Pro Services. The assignment took place within a few minutes. Two or three hours later, the company then came out. It was a pretty quick turnaround. They put a plan in place and had the issue fixed. It was really nice because they took the stress of all of it from us. It was a great company to work with.

The furnace would start up and then stop quickly, or it wouldn’t kick on. This has happened before so we were kinda familiar with it and it had something to do with the sensor so, we called it in to American Home Shield. The technician came out the next day, showed me what was going on, remedied it and we got heat. Overall, the interactions with the contractors have been good. They usually come out quickly and I haven’t had an issue with the technicians.

Our heater wasn’t blowing warm air, and after we submitted a claim, American Home Shield called right away and set things up for the next couple of days. The contractor called the same day and was out the next day or two. He was very kind and friendly, and he got it all done. He did a good job. Overall, the process was really easy. The pricing was good, and I’m happy.

The refrigerator completely went out and my microwave was no longer heating. The process with American Home Shield has been fairly great and I haven't had any issues starting a claim or getting the issue resolved.

I called American Home Shield when we needed a furnace repair and the representative that I talked to was very nice. The guy from Cozy came out and he was fantastic. He knew exactly what he was doing. He also knew exactly what our problem was. He fixed the problem. He was explaining it and how it went. And he cleaned the furnace out. He brushed it up and vacuumed it out. He was a great communicator. He was very happy and upbeat. You could tell he enjoyed what he did. He loved his job, and he was a very personable person.

I submitted a claim online with AHS and the process was fine. The contractor who came out was great as well. They were also very prompt and polite. All in all, everything had gone very smoothly

When the cold weather came in last weekend, we turned the heater on and smelled gas. We called the gas company over and they told us that three burners were burning, but the other three weren't and were shooting the gas. Submitting the claim for it through American Home Shield's website was very easy. They reacted to our need speedily and didn't give us any trouble. They just got to the source. The contractor they sent was professional and did their job speedily. We haven't turned the heater back on because we hadn't needed it, but the tech said it was repaired. Having AHS is very valuable and I plan on continuing the warranty. I would highly recommend them.

I've been with American Home Shield since 2008, and it's been convenient to keep around. I make claims primarily online as it's faster, easier and you get a response back quicker. And I'm more of a computer-savvy type person. With the exception of one experience, all the other contractors have been great. We had one that was kinda shady, but the very last one was good. The service fee creeps up once so often, but other than that, they seem pretty responsive and quick.

Extreme Heating & Air took care of my AC unit. The unit was low in Freon, so they added a couple of pounds. They also came early and were in and out. They took about 20 minutes and everything was fast. I've had my policy for a year and a half, and I probably would be renewing.

The house had a number of electrical issues. My wife called AHS and the contractor called me within a couple of days. By that time, they already booked us the week before. So they came out on the 1st and it was the only day that would work for us reasonably. They worked around our schedule and it wasn’t an emergency. The electricians came out four days after the initial call to AHS and they took care of all the issues. They were very quick and at the time, I was in the process of putting my 18-months-old granddaughter down for a nap and they were exceptionally courteous to that respect. Everything has been working satisfactorily since the repair and we are glad that we got the policy when we bought the house.

My air conditioning unit wasn't working so I submitted a claim with AHS through the app that they use. The contractor they sent out was great. But prior to this claim, I had several ones that were not good like when they sent somebody who was not qualified to fix and didn't really wanna fix something just to collect the $99 I pay them.

AHS sent Street Plumbing & Rooter and it went really well. I've been having the same issue for a while. I had Poe's Plumbing before that, and they didn't complete the whole list of things that it had wrong, and they said that they were waiting for approval from Home Shield, and I guess, in turn, closed the account, saying that they were finished instead. And so, I was in limbo land for a while. I had to call, and this lady took care of me and got me a new plumber and took care of it without charging me again another $75.

I filed for an annual inspection of our HVAC system with AHS online. Their site was pretty good and the contractor they sent from Fick's Mechanical was professional.

In my bathroom was stopped up. I put in a request with American Home Shield and they sent a contractor out. The contractor work was to stop for about 10 minutes, said they could not fix it and American Home would contact me. I contacted American Home. Contacted me and said the repair would end up costing 400 or $600 based on the two options at the contract fair had given them. I ended up calling another plumbing company and they came out and they fixed it within 30 minutes using a basic snake. I contacted American Home and they said that whatever their contractor says is is what they go by and they can put a note on my file that the contractor came out and that was all they could do for me. I’m very disappointed in the service that I received and the quality saying that I was ripped off of $75 that I paid to have somebody come out and act or fake like they were repairing the drain.

I requested for a service online for my garbage disposal through their website, which was easy to use. The contractor came out and reset the garbage disposal. I wasn’t happy that I had to spend $75 for them to come out and do that, which I could’ve done myself. Somebody could’ve just called ahead of time and ask me if I had done things. It could’ve saved me $75 from having to pay that. The garbage disposal works fine now.

AHS sent a very very professional and nice guy from Controlled Climate to do a preseason checkup of our ac. There was one little issue with a solenoid. The part needs to be ordered and I had to check to see if it's covered. But there's no issue of any consequence.

I had a maintenance call for something that had not been cleaned in two years. It wasn't under warranty and I paid for that. For the thermostat that was broken, they came and replaced that. The contractors were excellent. It's all good.

The ice dispenser was no longer dispensing ice and it was the result of a broken paddle switch. The paddle comes in a piece that is basically the entire control module for the refrigerator. So it wasn't simple but it wasn't too complicated. It took Pro Appliance Inc. one initial visit, and then the subsequent visit to put the part in. Now it's working like it's supposed to. It was the first time I've reported a claim through American Home Shield and I didn't even speak with a person. It was all electronic. The timing could have been a little more prompt, but aside from that, it was good.

We had a catastrophe with our washing machine. A water valve inside broke and it flooded the machine. Water flooded the laundry room before we were able to stop the water from coming out. I submitted the claim to American Home Shield online, which was better than waiting half an hour for a live person to come over the phone. This happened on a Friday afternoon and we got the notice that it was assigned to Ellis in the evening. Being the weekend, I did not expect to hear anything fast. The contractor called us the following Monday, which was the first business day after the occurrence. He came out the next day, checked the machine, and said he had to order some part. He warned us that it might take 7 to 10 days to get it.

My kitchen sink was leaking and the guy from United Air came out. He said it was repaired, but it's not. Whatever he did didn't fix the problem. The same area is full of water. I called American Home Shield and United is scheduled to come back out.

In terms of the providers, The Lindsay Company, it was a really good job, but American Home Shield's procedure is if it’s broken, they try to fix it. If it breaks again, then they change it. I understand it may be fixable though. Initially, my waste disposal started getting stuck and when the guy came back, he expected it and he did something. A few weeks later, the same issue continued and the unit ended up leaking. This claim was submitted online and I immediately got an email saying that somebody was gonna come from this company and they did. It was in the time frame that was mentioned and the guy who came was very helpful. He explained the process and everything else. I'm happy with American Home Shield.

I filed a claim online when my dryer wasn't working. We had a little difficulty because I had problems with the first person AHS scheduled to come out in following up on the appointment. But the second person they scheduled, he came out right away. He did everything in one day. He did a good job. He was very knowledgeable and very professional. The dryer has been working fine so far.

My daughter has turned us onto American Home Shield and we've been using them for about 10 years now. I recently had a pool problem where the contractor came right out, got an outfit out, and fixed it, and everything was great. While I’m okay with my experience, my daughter and her family are having an experience that is absolutely terrible. She had a ruptured water heater and the plumber, who they sent in to assess the situation and to replace the water heater, has a list of items that he claims has to be done to come into more recent code compliance. I paid 100 bucks for it, first off, including things like replacing the drip pan that was under the water heater with a new drip pan. But there’s no reason in heck that somebody needs to replace the drip pan. The old one that was sitting there was just fine yet they wanted 80 bucks to do it.

I needed my AC checked and I requested that from American Home Shield over the phone, and Temple came out to do it. Usually, about the time we get off the phone, their rep would tell us that the person will be there at the house. This time they said, “We’ll have the person contact you.” It didn’t take long, but usually we get it done right then and there. And most of the contractors that they've sent out were professional.

My refrigerator started making a loud noise, and then all my food went rotten as it wasn't cold enough. Mr. Appliance of Rio Rancho came out and I really like the guy. He had to order another fan, but we've had nothing but problems. He's really good but we still have him coming out 'cause there are still issues. In fact, we've been without a refrigerator for 2 weeks now, and I was very pissed off because how long can one go without a refrigerator. We have 5 kids, so it's been miserable. I called about it yesterday and the guy was supposed to call us yesterday as well but we haven't heard yet from him. Still, even though we continually have issues, Home Shield seem to resolve them.

My dishwasher needed to be fixed, and so I submitted the claim to American Home Shield online. The contractor came out after a day or two and he was very knowledgeable and professional. He replaced the part that was not working on the unit and fixed it in about an hour. It was working as far as washing. I had to pay my copay for the visit. But, then the dishwasher would not heat up. I could not get everything to go through online, so I contacted AHS. They were good about sending the tech out for the second time to fix the heat setting on it without charging me additional because it was related to the first problem. I really liked that. Since the repairs, it is running like new again.

When we had to renew our policy this year, we switched over to American Home Shield. They had better coverages on appliances and everything in the house than others had. When we made our last claim for our three appliances, they sent out two parts to fix our dishwasher, but they ended up replacing the dishwasher. But I still have those parts and I don’t know what to do with them. Overall, our experience with AHS has been great.

One side of the heating and air conditioning unit looked dead. I called AHS to submit a service request and the agent I spoke with went above and beyond. We had an excellent interaction. The rep from AMP Mechanical HVAC was at the site promptly at 7 o’clock. He was very gracious and kind, and had the problem fixed in five to seven minutes. We thought something had happened to our HVAC, but it turned out that it was out of the actual unit itself, it has a special switch, and he knew about it. It was a real easy fix and he did a very good job. It has been a very good experience. With AHS, you don’t have to worry about what comes up. You know it can be taken care of.

The dishwasher was operational but leaking. I booked with AHS through their website which was good. I paid the fee upfront, and I haven’t gotten a bill. Appliance Magic didn't figure out the problem immediately. They fixed something, but it was not the cause of it. They changed some parts of the dishwasher, thinking it was something else, but it wasn't it. Once I figured out what the issue was, they came back and fixed it.

I put in a service call with AHS and Appliance Plus came out and looked at the fridge. They assessed the problem and ordered the parts, came and installed the parts. The icemaker is now working perfectly fine. But the major issue is that my fridge is leaking a lot of water, and it's building up inside the fridge. The gentleman who came before said that the problems were fixed. However, a couple of days later, the water was still leaking.

The contractor who came for my heater had to change the pilot valve. Although he had to wait for parts, he came back fairly quickly. He was quick, professional and did a good job

American Home Shield sent people who came out and fixed our air conditioning. I did the claim over the phone and the rep was fantastic. The contractors came pretty quickly. I didn't even know I had a warranty. And I happen to be on the road and saw an email that went, "Your home warranty's about to expire." So I dialed their number and they took care of me. In fact, I'm still waiting on a callback on them for my second home. I put one on that one too. I was happy with what happened.

The contractor from Optimum Appliance Repair was there about five minutes, and he fixed the dishwasher. I feel stupid, but it just had debris in the drain and he just cleaned it out. We've AHS now almost 10 years and the only negative was with the heat and air company. The guy they sent was a complete jerk. We had the air conditioner unit go out and we kept asking him what kind of unit it was gonna be replaced with because we have a high-end unit, a Trane unit, and he said he didn't know. We got there and it was a bottom-of-the-line unit, and he got mad because he had somebody deliver it and I wasn’t satisfied with it. He finally took it back, and we ended up just taking a cash settlement and getting our own unit. We took care of it ourselves. But overall, AHS has been all good.

Usually, I submit claims to AHS online and somebody responds within a day or so. However, their plumbing contractors don't take care of the problem I have or they have to come back more than once. Also, there’s no way for me to communicate that to American Home Shield. They only have a survey and whether it’s complete or not, their contractors can come back out again. Once I had an issue after one issue was done and realized that the work order was wrong and I hadn’t been able to get it fixed yet. Still, all the contractors except for the ones for plumbing have been great. AHS's service is fast. They pay claims and all is good.

I was having trouble with two of my toilets, where water wasn’t filling in the sink in one, and the other one kept running. I called American Home Shield and they were able to get my claim processed very quickly. Two years ago, however, I got a lot of runaround with a claim I filed for my microwave. They sent a contractor out who said that the appliance was not worth fixing, but AHS didn't wanna replace it. They sent another contractor out and they said the same thing. This dragged on for several months, until finally, they replaced the microwave. Other than that, all of the service that they provided for me have been okay.

AHS told me that I should expect the contractor within a day and they met my expectation. They sent out Oaks Heat & Air to fix my heater and the service was excellent. The heater has been functioning perfectly since the repair, too.

I had two issues. One of them was my pilot on my gas oven was not lighting all of the burners. And the second one, the oven door handle was loose. I requested for service from American Home Shield through their website from my phone. Navigating their website was fine and straightforward. I just picked what I wanna get looked at, gave a little description and submitted the claim. They did a follow up via email. The service provided by RDW Appliance Repair was outstanding. It was very seamless. The tech came during the day when the kitchen was not in use. So far, everything has been operating like brand-new, like nothing was ever wrong. My American Home Shield experience has been very pleasant.

We had two issues with the fridge and Sharper Service Solutions came out and fixed one, then realized the ice maker was also a problem. They told me about it and that it was making noise. The tech came out and thought it wasn't just the ice maker, and that it was something else. And so, we fixed that but the ice maker still didn't make ice, so he came back out a second time and repaired that. So far, everything is fine. I submitted my claim online the first time, which was very easy, but I called for the follow-up. The two times that I've had to talk to the AHS reps have been fine and the tech that came out was professional. We've been with AHS for seven years now and we will be renewing again next year.

We had a circuit that was out in our house. A couple of outlets and a light weren't working. Submitting claims to American Home Shield has been easy and their customer service is good. Their reps answer the phone quickly and they're easy to deal with. I've tried to submit two claims thus far but then the first one wasn't covered. This time, I was covered and they sent Snapper Electric out for me. The tech who came was good.

Our dryer was making a lot of noise. I called American Home Shield and requested the service on it. They contacted GE and scheduled an appointment. GE repaired it and did everything they had to do. My wife wasn’t home at the time and so, I said it was fine. When she came home, she said, “It still sounds a little loud to me.” When we started it up, it’d be running for a while and it’d be loud. But it’ll calm down or it’ll run a bit quieter. But she said that it’s still isn’t right. The contractor replaced a fan, the motor and a couple other things. I don’t know what else to be done. So, I wanted to have GE come back out and listen to it. I’ve had American Home Shield for the last five years and I’m very happy with them even though I’m still dealing with them on this dryer. But I'd say the opposite about my experience with them last year or two years ago when I had a air conditioner problem. Still, I’d recommend them.

I called American Home Shield and they were very helpful. Within 24 hours, Hero's Plumbing came. They were very knowledgeable and went through all the steps with me, what was gonna happen and what to expect. Since the repair, it's been awesome.

I read up on a bunch of home warranty companies and after reading their fine print, they had some areas that would make it a gray area if you called about something. And American Home Shield was really straightforward. I liked their price and the guarantee, and I've been with them for three years now. I have never had a home warranty before and their customer service has been were very good about explaining things and answering my questions. I like the fact that I can go online now and put my request in if I need service. I don’t have to wait until business hours. And they’re easy to work with.

The previous time I submitted a claim to AHS I kept getting one operator that I felt bad for. It was like she was reading off a list. The conversation kept going back to the list and I was getting more and more frustrated with her. She sounded like she understood English better than she spoke English. Not that she was doing anything deliberately, but she didn't have the answer that I needed and she couldn't explain it any better.

The air conditioning was not cooling, so I went on the internet to file a claim with AHS and they told me the contractor would contact me within 24 or 48 hours, which they did. They were very courteous, professional and very efficient. So far, so good.

I got a text letting me know that the service person was on their way, and then got a text saying that they have arrived. The contractor was extremely professional and took care of the work very quickly. It was very efficient. I'm a pretty critical person when it comes to service. I worked the service job for 40 years, and I was impressed by the service.

The supply pipe where it connects to the flex line that went into the toilet was loose. It wasn't sealed properly, so it was seeping out with about half cup of water a day. When I noticed it, it was running toward the wall. It was very wet there and it could create a problem. Someone from Colorado Plumbing and Heating came out on one snowy day. He was a little late, but he made it. He worked very quickly and did a good job of making the repair. Everything is dried up now and is working beautifully. So, I'm very pleased. I also have another claim going on where I didn't have to do anything except call and say, "I needed this done." And then, the contractor called and set up an appointment. However, I'm appealing that. Other than that, I've done a one-year renewal with AHS and so we've had them for more than a year already.

My sink was clogged on both sides, and Bear Plumbing went outside and snaked it. Now, it’s working perfectly fine. I called it in on a Thursday, and they couldn’t come out until Tuesday. But after I got the number, they contacted me right away. I hated that I had to wait so long. I waited over the weekend, and they didn’t come out until Tuesday. It would’ve been better if they came out Monday or that Saturday. But I like Bear Plumbing's service. I kept saying I hope it was them because they were really good before. They were friendly. They also fixed my shower that was leaking. And they not only sent out one person but two.

I used AHS' service for a week right when I first got the home in November of last year. Then in October, my water heater went out. I decided to give American Home Shield a call to see if it’s covered or not. Luckily, it was. But I feel like there are a few items on the bid that didn’t make sense for the type of home and the placement of the water heater that’s there. When I went to review it with the plumbing company, they said, “Well, these are our charges. So, if you want to get a cash out with American Home Shield, you’re welcome to do so.” I said that I was just hoping to get it taken care of but they didn’t seem like they were willing to work with me on the price of the permit and the other things. I didn’t think they even do the permit for a water heater 'cause they give just like a sticker to put on the water heater.

Techs from United Air Temp came a couple of times. The first time they came they said they fixed the heater. And then we tried, and the heater was not working. We called them again. They came back and said that they needed to get a part. They brought the part and fixed it again. And then, third time it was still not working. But finally, they came for the fourth time and fixed the problem. It took about 10 days. But their techs were friendly.

Hers & His Plumbing was sent by American Home Shield for the tank to the toilet that was leaking. The contractor was absolutely professional. I asked many questions about the operations of the toilet and what needs to be done, and he explained situations to me and explained how the toilet worked. And he was very informative and homeowners appreciate that. He did not have to do anything. Unfortunately, I drained the whole tank of water wanting not to have my floor damaged, and so he couldn’t see what the problem was. He did explain the situation to me very thoroughly. And he did think that the type of toilet that I have, the gasket as he said probably needed to dry out. And when it dried out, the leaking was stopping itself. So he said, if anything else, it was under a certain time frame, I can call him back and there’d be no extra charge, and I was grateful to hear that.

Home Shield's prompt attention to my requests has been great. I've called them three times now and every time, I get someone right away and they schedule the service to come out within 24 hours. All the contractors have been professional and they've come within the window that they've said. Plus, communication with them has been easy.

The AC unit was not blowing at all. I submitted a claim to American Home Shield. It happened on a Sunday morning, and Budget AC & Heating was right out Monday morning. They put in some Freon. The technician that came out was wonderful. And we went ahead and replaced the furnace and the AC with them.

I went to American Home Shield's website and I saw a special that was coming up about an annual check-up for the furnace. I clicked on the special, and then it came out that they work with Paragon Heating. So, I followed the link and I requested an order for the furnace. Paragon didn’t find any issues. The tech notated something that needed to be watched because it might cause some problems in the future. He was very professional, clean and thorough. So far, I’m really happy with American Home Shield. Everybody has been very professional that came. So, I’ll continue to work with them.

I’ve used American Home Shield for my rental homes and I like the company. Recently, I filed a claim online for my water heater and with the online process, you also have to call to make the appointment. So, I paid for it then AHS sent me the email saying that the tech was going to be the Amazing Plumbing and Rooter. I got in touch with them and they were able to schedule a same day appointment. So, I let the tenants know and they were very pleased. That was very efficient too as far as on American Home Shield's end is concerned. The water heater was fixed right away and it was a great experience. But the techs came while our tenants weren’t there and we don’t know what was wrong and what was fixed. Neither do the tenants. So, maybe there should be some provision for that so you’ll know what was wrong or if they replaced stuff.

I've had AHS for nine years and I like the fact that if anything goes wrong here in the house that my appliance or whatever is covered. Their customer service reps have been pleasant so far. I also haven't had any issues with any of the contractors. But there was a time we wanted them to come out a little bit quicker because of a refrigerator issue. And we had to reschedule a few times. So we lost quite a bit of food, but once they came out and repaired it, it was fine. There was a little bit of miscommunication at first, but then we got back on track.

We had the locks changed on our new house through AHS. The reps were great and the contractor they sent was amazing. The locks have been perfect since then.

I was with American Home Shield before in 2016 and then because of funds, I thought maybe I could do a better deal. I got somebody else and they sucked, and I figured, “I got no problem with American Home Shield.” Smith Plumbing came out and they were great. It was an electric water heater, so there wasn’t a lot of choices to be made about what the problem was. The gentleman came out, looked at it and said, “Okay.” Within 15 minutes, they were trying to get a new water heater. That morning without the heater was not a dream come true, but I can't complain.

AHS was expedient in replying and trying to get a repair or replacement. I had an issue with my refrigerator and submitted a claim over the phone to them. The reps were very knowledgeable. They are also nurturing because they understand the stress that someone may be going through. I have high accolades for everybody that I spoke with. Currently, I'm trying to decide whether I'm gonna have them replace my refrigerator or take their buyout.

I'm going on my third year now with American Home Shield. When I had a leak down in the basement by the water softener, my daughter submitted a claim online. The contractor was here that afternoon and it was fixed in 45 minutes. He was very good.

The AC wasn't performing correctly and making a claim for it was fairly easy. I called it in at American Home Shield and it was great. Also, the repair tech from Total Air Care was excellent. He explained real well what he was doing and what he was looking at, and he kept us informed.

Everything was fine with Island Breeze HVAC when they came out. They’ve been excellent. The problem keeps happening though. The whole heating unit just shuts down. This is the second time since June. And it is kind of disturbing since I have to pay for each time they come out but it’s the same problem. American Home Shield has been very good and very prompt. Although this summer, my whole unit quit and it took two weeks for me to get air conditioning when it was a 100 degrees out. But it really wasn’t their fault. They couldn’t get the parts.

All our claims and interactions with American Home Shield have been very positive. When the water heater was leaking, their contractor did a good job and replaced the water heater. It took three days for the new water heater to come in and he had to come out a second time. In general, we've been very happy with AHS.

I had two issues recently with a clogged toilet and a dripping shower. I filed a claim on a Saturday and the contractor came on a Monday. They were able to handle the issue but they had to order a special part for the dripping faucet. On the third day, they came back and finished the faucet. It's been working great since and I'm impressed with the contractor. They were courteous and clean. They put booties on to come into the house. I am pleased with AHS and I've recommended them to many people.

We moved into the house this past spring, so we hadn’t been in a position where we needed to use the heat at all. Once it got cold here in Charleston, we tried to turn the heat on but we weren’t getting any heat from the system. The heat pump was not working properly. This was the fourth thing that I’ve used AHS since we moved in. The actual owner of Coastal Comfort came out and he was able to identify quickly what the issue was and got it fixed the same day. It was a pricey repair normally and he was actually able to use the warranty that was on the system and got the part replaced with no additional cost to me. And so, I thought they had not to bill anything back to American Home Shield either. Overall, it’s been a positive experience.

My pool pump was making a very loud noise, and when I asked the pool cleaning company what it was, they said it was the bearings on the pump going out. If it goes out, it was gonna burn everything up. So, we called American Home Shield and the rep that I spoke to was very helpful. Their contractor came out and brought a new pump, and then they put it in. The tech could not have been nicer. It was the easiest thing in the world.

When I moved into my new home, I heard something draining from the ceiling. I called Home Shield and went through an easy process. The contractor who was sent did well and they fixed my problems.

I had my house fumigated earlier this year, and the gas company came out to relight the pilots. But he wasn’t able to relight the pilot at my fireplace. He told me I needed to reach out to the manufacturer to have my pilot relit. I attempted to do that, and they told me that they don’t relight pilots, only for those items that they install, which is crazy. They said for liability purposes, they don’t do anything. Even though they’re the manufacturer person for that particular brand, they don’t service anything. So, I reached out to American Home Shield, and the guy came out and he looked at it, and it took him all of five minutes to relight my fireplace. Everything has been great since then. It’s the first time I used American Home Shield, and everything worked out as planned. I was especially satisfied.

The air conditioner has to have something replaced, and I have asked the contractor if we can hold off until January since we do not need air conditioning here now. They were very professional and I was very pleased with the young man. I am going to call him and work with him in January, where I am going to have him replace the unit because it has to be replaced.

I called American Home Shield to file a claim for my hot water heater that wouldn’t heat, but there were some communication breakdowns throughout the call with how the process was being explained to me. I was totally confused and in the dark. It was quite frustrating and I had to call Jacob's Plumbing & Heating and American Home Shield back. But we got through it and we got what I needed done. The rep was quite frank with me with the schedule. I didn't like what he had to say because it was near the weekend, but he didn't mislead me.

American Home Shield had to send out three different plumbers, and they still didn’t complete the job. The first plumber put the wrong seal in my master bedroom toilet, and the water came out of the tank onto the floor. They told us that they had completed the job, but the one part of the job that he did not complete was we have a frozen handle on our bathtub and they needed to change the cartridge. They just closed it tight enough where it wouldn’t drip, and then it started dripping again. We noticed a leak on our tub. We called them, and they told us to put another claim in with American Home Shield, which we did. And we had them come out. The second plumber made the adjustment on the seal on the toilet and he fixed it. He said that the tub has been fixed too. But he never fixed it. It was still dripping, and they closed out the ticket.