American Home Shield Reviews

When I had my electricity in the living room go out, we had an electrical company come. I didn’t have to pay for anything extra. The guy figured it out what it was quickly. I had two outlets that had gone dead and he replaced them, put in a new fuse, and it was ready to go. I also wanted to have the furnace checked before the winter set in completely. Watters Heat & Air came out and checked to make sure that the burners and igniter were clean and clear. They had to clean it and they made sure I had my filter changed – which I had a new filter there for them to put in. They checked the whole unit over and made sure it was ready to go for the winter.

The claim I filed with American Home Shield about my AC is still going on. It’s taking them some time to figure out what the issue was. But American Home Shield has covered every visit. There has not been any additional cost. When I called American Home Shield, Texas Best Heating and Air Conditioning came out within three hours, which was really fast, but they had problems in isolating the problem. They initially thought there was something on the panel that they could solder together and fix it. They tried that a couple of times and each time, it didn’t hold. It would work initially, and then it would quit working. And now, they’ve ordered a new board and it’s to be installed tomorrow. So, I’m hoping it will be repaired tomorrow. Fortunately, it’s not cold in Fort Worth yet so I don’t think it’ll be a major problem.

The tank on my water heater had burst. I was able to prevent further damages by turning off the water. And there was some water there on the floor, which was how we were able to tell. But, I was glad that we were able to get that fixed. AHS's claims process has always been simple when you do an online claim. It's a lot more convenient. It's just instant clicking and then, you can describe the problem. And if they have any questions, they always call me, which makes it faster. We've had several instances with AHS making claims, but this time was much, much better because the company contacted us in a timely manner, which made the experience nice, especially with hot water involved.

The controller on our stove went out and had to be ordered. We waited over a week for AHS to locate one and get it here. But it's fixed now and the contractor that came out was very professional.

American Home Shield sent out Pop-A-Lock of Texas to do a rekey. The tech was nice. He took his time because one of the doors was really giving him a hard time. But he got it working again.

The microwave's display had stopped working. American Home Shield sent Precision Appliance Repair, and they fixed it. They changed out the control panel. The technicians were great. I highly recommend them.

When my air conditioner wasn't working, I submitted a claim online and United Air Temp came and fixed it. Now, it's working fine and I'm satisfied.

We had something wrong on the fridge drawers and Express Appliance Service came, changed the parts and fixed it. The tech that came out was a very nice guy. He was professional and he knew what he was doing. He told me he has to change the parts, so he ordered it and when we finally got it, he came the second time and fixed it. It took two weeks to fix the issue and everything was okay.

I had a stove glass door that was shattered and a microwave that wasn't working. I called Home Shield, and I'm glad I called because it made such a difference to be able to understand. What I did was, I got a renewal of my policy of how it was gonna change in December, and the rep was able to explain that to me. I know I should have read my thing, but I didn't realize I was gonna have to come out of pocket $75 for the service call. And so, the rep kindly walked me through that. I appreciated figuring it out and not trying to figure it out on my own and make a mistake or not know what I was doing or try to figure out how to do both the microwave and the stove. I appreciated the representative. We were able to make the call.

My washer was in the middle of spinning, and then it made a lot of noise. I called American Home Shield and the rep that I talked to was very courteous, professional and helpful. AZ Appliance came the next day, and worked on my washer and dyer. They were very efficient, and they hopped to get it done. The tech even had to come back later that night with the part and got it all fixed. Having American Home Shield puts me at ease to know that I have coverage for appliances and our pool equipment. It’s very comforting to know that if anything happens, I will have coverage and get things fixed.

It was a relatively new home when I purchased it. It's nine years old. The inspection was great when we were going through the buying process. Then, we've been in the house for less than a month and we've had three warranty claims. So, American Home Shield pays for itself very quickly. One of our repairs would've exceeded the price of the warranty, and now we're up to doubling the price of the warranty so, it was a no-brainer to go with it.

I've been an AHS customer for a long time and they called me to renew. I told them that I wasn’t happy with a service that I had last year for our dryer, which is still not right. They said they would offer me $100 credit if I renewed and I said okay. Then I had my AC repaired and they wanted me to pay before they came, which is how they've always done it. I told them that I have a credit. The one biggest problem is that the people you talk to are in Malaysia and can’t understand you. They said that I have credit and don't have to pay.

I researched in my neighborhood about what people thought of American Home Shield, and they all liked it. I have the warranty for close to a year now and I call them for claims. GE Appliances tried to repair my dryer but they couldn't, so they replaced it. The last thing they were here for was my freezer, and they did a great job with that.

Our heater wasn’t blowing. Its fan went out. I filed a claim online and it was super easy. In less than 24 hours, a contractor came. He was knowledgeable and he walked me through all the stuff that he did. It took him about an hour to get things done. We’re not sure it was completely fixed, but it’s working.

I got them as a gift when I bought my house 14 years ago, but it got too expensive for me and I went with another company but this other company was crappy and left me in a lurch with a couple of broken things that I was not happy about. I got American Home Shield back about a year ago or less. I love that if they can't fix a thing, they replace it 'cause the other company didn’t. AHS' representatives were very efficient and helpful too. The contractors were okay. BluePoint Pool Service, who came recently was wonderful. They were in and out in an hour.

I give AHS 5 stars for the way they handled my complaint. I am expecting a check in the next few days.

I went back and forth with customer service for almost two months because the contractor they hired wouldn't schedule a diagnostic meeting with me. There was a misunderstanding between them because American Home Shield didn't have the correct contact information for the contractor and they wouldn't accept me trying to tell them they had missing information. The contractor thought he needed a work order to even step foot on my property, which American Home Shield sent out

I have been dealing with this for months. I was told that there were specific coverages to my AHS ac unit, come to find out they gave me incorrect information. I then call and speak to two supervisors Joey and Caterina who tell me that the sales department don’t know what is and what is not covered they are there for sales. I ask the two supervisors to pull the call and guess what I have not heard back from them for months.

American Home Shield sent a plumber to my home that was apparently not been vetted. The plumber stole money from me by charging me for something that was already covered by the contract agreement and swapping out a 80 gallon hot water heater and replacing it with a 50 gallon. It's now going on 6 months and american home shield has yet to resolve the issue.

Honestly, 1 star is too much. Check out AHS horrible complains at Better Business Bureau before you buy from these people. On 9/8/19 I paid American Home Shield $133.75 for a service request for my refrigerator, the technician came and said he needs to change the fridge door it has to be ordered and it will take from 4 to 6 weeks, I waited patiently having to spend extra money in food to feed my family, since my kids can't open the fridge to get food.

American Home Shield has ZERO compassion. Our AC has been non-functioning for SIX MONTHS. American Home Shield continues to send technician after technician. More than 2 dozen appointments, three different companies and they continue replacing part after part. They have replaced the compressor 3 times. Instead of installing a new AC, they continue sending out technicians who haven't been able to properly diagnose the issue. I keep asking them when they will have some mercy and just replace the AC. I have missed so much work. They don't seem to care. I have spent 100s of hours on the phone with American Home Shield and the companies they've sent over. It has been a TOTAL NIGHTMARE and has cost me thousands of dollars.

Trying to get decent service was always pure torture. You can’t trust them to send competent people just by requesting a service call online. Based on previous experiences, we would ban certain service people from our house. That was always a big argument with American Home Shield. You also have to wait an extraordinarily long time for most service. It doesn’t matter whether it’s your refrigerator or your air-conditioning.

The vendor selected by AHS has been untimely, unresponsive, and incompetent. AHS will not reassign to another vendor. They offer no accommodation, no alternative, and no relief. As a customer, you are at a complete disadvantage. Their solution to a no-show by their vendor (having missed a day of work for no reason) is to book another appointment with that same vendor. Multiple no-shows makes no difference. Hundreds of one star ratings for that vendor makes no difference. There is no published address for complaint mail and it is against company policy for the phone representative to allow you to speak to a supervisor or manager. There is no level of customer service.

The part of the AC that sits outside on the ground wasn’t spinning, and so the unit itself was getting hot. I just got my contract with American Home Shield at the beginning of October, so it was a coincidence having it go out three weeks after the contract went into effect. But this is the first time I’ve used it, and it was super easy. I called the 800 number on a Sunday, not expecting to hear anything ’til the next day. Within a couple of hours, somebody called me back to tell me what was going on to get an appointment schedule. The tech from Cabot Mechanical was very nice. Because we are new to American Home Shield, he was really informative about their process and some of the inner workings of using that contract that I had some questions about.

We sighed up for the annual furnace check with AHS and when their tech from Best Heating came out, they found that the board in our furnace was bad. They had to go out and find a replacement for us. AHS called me to authorize the additional charge to replace the board. The tech was able to find a board that was about 10 minutes away from our house and went to get it. He brought it back and installed it the same day. The furnace has been working just fine since then. AHS's warranty has been a great thing to have. It has given us peace of mind with our new home purchase.

There were a couple of miscellaneous issues around the plumbing which have been resolved via the call with AHS. I have no complaints thus far. I usually submit my claim online and generally after two days, I speak with a contractor.

My refrigerator wasn’t working and I made the claim on the American Home Shield website, which was easy to use. They told me to expect the contractors out in 48 hours. The gentleman came and ordered the parts, and he fixed it two days later. He did what he needed to do, he cleaned everything out and was very professional. I would definitely call them again. Now the refrigerator is like brand new.

American Home Shield sent Discount for my ice maker and the guy that came out was really professional. He went through everything and explained what was going on. He told me what to watch for in the next week or two to see. Now, it’s still leaking and this has definitely affected my house. I live in Southeast Texas and it’s warm out here and we need ice.

I had two experiences with American Home Shield. One was a good experience and one was a bad experience. The good experience was there was a heater-air conditioning split unit that needed to be replaced. And the first contractor that came out gave the diagnosis of it not being able to be replaced. American Home Shield had a second opinion. They came out and, again, they had said that it needed full replacement and they approved it for replacement.

Recently the bottom of the water heater rusted out, and I ended up calling it in at American Home Shield ‘cause I was fussing with turning off the water to the water heater, hooking up a hose and starting to drain it so it wasn’t gonna leak all over my floor. The process wasn’t too bad except for trying to get my credit card together before the message thing timed out on me. American Home Shield just gave me a live person to complete the process. Advanced Home Services looked at the heater and they were like, “You need a new one.” We just had to wait for the claim to go through. The heater went out on a Tuesday and we had a new one by Friday. It felt longer than what you want it to be when it has to do with hot water, but it’s still reasonable.

The air conditioning quit working in the house. I initially submitted the first claim online and when the first contractor was assigned to my job, they couldn’t get out for four days. It is a rental property, so I needed to get it fixed for my tenant. We live in the south, so it was hot. I called American Home Shield and a really nice guy that I talked to called around and was able to find a contractor that could get out the same day.

I went to the website to file a claim for my air conditioner that wasn't working and a contractor was sent out in about 4 hours. He was very nice and efficient. He fixed the AC very quickly so it started working very quickly. He then told me about what was wrong, and he also made sure that we could call him back if we had any more problems. We've been an AHS customer since the 1st of June and we've had good luck. We had another issue with some plumbing and that was fixed very easily too. It didn't take much time or anything. So, we've been very pleased.

My washer's tub was worn out and it had ripped some of the gears. 7-H Home Services came out and told me the tub had to be replaced. They ordered the parts then they came back out in a couple of days to fix it. They would have been out sooner, but they had to accommodate my schedule. The work that was performed is perfect and I would definitely use them again.

I had a commode leak which was leaking underneath the seal between the commode and the part it was sitting on. My wife made the claim at American Home Shield on the phone and the plumber from Hers & His Plumbing came out in two days. Everything has been working since then.

We had two defective electrical appliances. One was a light switch and the other was a light fixture. My wife submitted a claim to AHS and afterward Authorized Electric came to do service. The techs were excellent and they took care of everything in one day.

When I called American Home Shield for the dishwasher and the microwave, I got a $100 trip charge. Two different servicemen came and corrected the problem, which was wonderful. Then I called for the electric and the plumbing. For the plumbing, the contractor worked on my kitchen faucet three times but it still leaked. They also worked on my bathroom shower three times and it always leaked. The plumber put new knobs on the shower and fixed it. It’s fine now, but the kitchen faucet dripped more after he fixed it. I said that I was told I needed a new faucet. He said okay but he had to get authorization. Then someone came and put a new faucet on.

I called an AHS rep when my oven went out and they answered the phone quickly. At first, they sent a technician to see if they could fix it but the part that they needed was no longer being made because it was so old. So, AHS replaced my oven. There was one part of a contractor’s call that they told me that the item was gonna be replaced. And then, AHS sent me stuff via email to let me decide whether to take the replacement or take the cash option. That was very easy to understand. And when the oven came, the contractor contacted me and it didn't take a long time for them to schedule a time. The contractors that came and installed the unit were very nice. However, I called and paid an electrician to put the oven in because they said my house needed to be rewired, and it didn't. The electrician said that the contractor could have just took the cap off and plugged it in, but they didn't. But that was the only thing that I have to pay.

My dishwasher wasn’t drying the dishes as well as my tenant would have liked and there was a bad smell. I contacted Home Shield and set up the appointment, and their contractor went out there and went through the whole system and said everything was working fine, and that the dishwasher was not equipped with a heating element for drying the dishes, which I was surprised at. I contacted my tenants and asked them how competent the gentleman seemed that came to do the service and how professional he was, and they were extremely pleased with the way he approached everything with them.

We had a couple of lights that weren’t coming on when we would push the wall switch. I submitted a claim to American Home Shield and we had an appointment with Platinum Heating & Air within two days. There was a weekend there at the beginning, so they called on Friday and we had scheduled for a Monday. The tech was on time and he explained what the issue was. He also explained what he did. It was great service.

When our dishwasher was leaking, I went online to submit a claim for the repair. AHS sent a service repair out but they were unable to repair it, so we went to getting a replacement. The repairman submitted whatever he needed to on his end so that AHS would know the dishwasher was irreparable and that we needed to do the replacement. I called AHS to speak with them about the replacement and the reps I spoke with were thorough. We took the cash-out option so that we could just go and purchase the dishwasher we wanted and the company we purchased it from are just gonna do the install. So, we're paying a little more out-of-pocket than what they'll provide, which is totally fine, but it's getting in quickly. Our new dishwasher is coming this week.

My air conditioner went out and I called American Home Shield to get it replaced. The reps paid half attention sometimes. They told us one problem wasn't covered and then, we came to find out it was covered. They lied to us more than once. They said one company said it happened a long time ago and they didn't, and we went the entire summer without an air conditioner. Now that it has been fixed, it works just fine. The first two contractors were okay but the last one was the worst one. They never called back nor contacted us. American Home Shield couldn't even get in contact with them. I liked the contractors that came out but I don't like American Home Shield and I was very dissatisfied. We'll never do it again.

American Home Shield made it simple to submit a claim. I call them, and most of the time I just go through it automated, then sometimes I speak with their very competent and polite reps. I submitted a claim because my washer wasn’t draining, but the washer wasn’t the issue. Their contractor snaked the pipe and pulled out soil debris from it, but when I used the washer again, the same thing happened. I had water over and there was a big mess. A day later, another gentleman came out and he told me that roots have grown into the pipeline, about 25 ft. out from the house. I have a shed sitting over that pipe. It's not covered by Home Shield, and it’s going to be a very expensive fix, so I’m not gonna do that. I just had my washer rigged so that it drains in another way. Other than that, I’ve used AHS for my garage door opener, my AC and my water heater. I definitely got my money’s worth, and I’ll be doing it again next year.

I had a water heater issue and called American Home Shield. I live in a manufactured home and some plumbers don't work on manufactured homes. Still, AHS went above and beyond and found Friendly Plumbing which is licensed to work on manufactured homes. AHS dispatched them and the techs were excellent. They did such a great job with the water heater. A week or so later, I had some plumbing things that I wanted taken care of so I called them directly and they took care of those as well.

We had an issue with the cooktop and so I did a claim with American Home Shield. My home is in Modesto and I am in Oregon. My grandson-in-law, Alex, acts as our agent. He's been very helpful and supporting us. When I got a call from Alex and he told me that there was something wrong with the appliance, I made the call to AHS. Mr. Appliance of North Modesto came out and Alex interfaced with the guy. The guy contacted me and told me what his schedule was and I gave him my grandson's telephone number and they coordinated it. And according to what Alex told me, everything went really smoothly and everything got taken care of. Mr. Appliance gave a window of time when they could be there. And what the guy did was he called Alex when he was getting ready to go to the house. So Alex didn't have to spend hours and hours waiting for him to show up.

Submitting a claim to AHS was very easy and straight forward. Their contractor, Appliance Yikes, was able to resolve my issues. With my dryer, there was a squeak going on. They managed to fix that. Also, washing machine wasn’t draining right and they fixed that as well. Additionally, my range needed a new cover and a board. Since they came, everything has worked great. They did a great job.

We had a leak and the contractor came out the first time but I didn’t have time for them to look around because they were a little late. So, we rescheduled and they came back out, and they determined that it was the toilet. It had a crack below it putting about a handful of water out every time that we flushed that was causing a leak into my living room.

I used to have Sears as my home warranty but I switched to American Home Shield as this one is better. I've been with them for five months and I've been very satisfied. I do my claim online then I call them after. When they sent out Complete Installation for a claim, everything was good. The contractor contacted me before they came.

Filing a claim for a refrigerator and a dishwasher online was pretty easy. American Home Shield said the contractors were gonna contact me within 24 hours. The contractors who came were quick and professional. They came out once to order the parts, but it was about two weeks before one of the parts came in, which was quite a while. And there wasn't much contact in that time. They repaired the issues and unfortunately, since then, there has been a flood in my entire house. I don't know necessarily if it was directly related to the repair of the dishwasher, but right now my entire house is gutted because of the flood.

For two years that I've been with American Home Shield, I've had four claims filed to them - air conditioning, refrigerator, oven and garage door opener. It has been easy submitting claims to them and the contractors they’ve sent out were professional. They were out here after a day and everything was fine. I would recommend AHS.

Everything went pretty smoothly with American Home Shield. I called them when the capacitor for the fan was going bad and the process was easy. Burleson Services, the contractor, was good as well.

Ace's Garage Door Repair came out to check my garage door and at first, the guy said, “Oh, the wheel is too old, so we have to replace it.” He also said that the string right on the top of it was old and overheated. So, he replaced the parts and I got a new wheel and a new string. Then he pressed on the button again but something just broke in the middle so I had to have that replaced new too. After that, we still have to really hold the button to press the door down, or even when we try to pull it up, we have to hold the button as it was not moving at all.

In each house I owned, I've always used AHS so I've had them for close to 30 years now. Historically, I really love their service and the way things are taken care of when I call in with a claim. However, this time, particularly on the last one, they're not as user-friendly anymore. The phones ring and ring, but no one answers. Even the contractors couldn't get a hold of them. Also, I've had to do everything online now, which I don’t mind, but sometimes there were certain issues where I needed to speak to a human. And they didn't call me back. They gave me a confirmation number, but I still didn't speak to a human. While the average consumer likes that, we all aren’t millennials. The personal touch of speaking to someone is tops always, and it just wasn’t there.

I have every one of my family that’s already bought AHS. I haven’t had it quite a year and I had used it twice. 50 percent of my claims were above and beyond wonderful. So, I’m gonna keep the policy. I’ve been very pleased with it, and I recommend it to anybody. It’s extremely easy putting a claim in. I go online and fill it out in less than 60 seconds, and then within 24 hours, someone calls to make an appointment with me to come out and diagnose it.

I had two claims recently, one for electrical and one for plumbing. I spoke with a rep about the plumbing and the American Home Shield reps weren’t very helpful because I wasn’t at a computer and they were insisting on taking the payment ahead of time, but it just didn’t make much sense to me. The plumbing took four days including the weekend, and the electrical was 24 hours. I called for the plumbing on Thursday and the contractor didn’t come out till Monday, so we had to sit there with a clogged sink for the whole weekend and a weekday. The tech said it was some kind of a stoppage in the kitchen sink to where it wouldn’t flow, so he used some machinery. He was very professional and on time. Now, it’s draining. Plus the issue for the light switch has been resolved.

Our upstairs air conditioner didn’t seem to be cooling properly, so Atchley Air came out, and the technician did a great job diagnosing the issue and then he fixed it. He was on time, took care of the issue, and made it simple. I submitted the claim through the American Home Shield website. It was very simple navigating through it. It was intuitive. My experience with American Home Shield has been good. I would tell others that it was worth the investment for the warranty, and that they turn things around and repair it very quickly.

Everything was good with American Home Shield. The contractor A-1 Appliances did a good job as well. We did have a little trouble where we were originally told that we would only pay one service fee for the appliances because I had two things that were broken at the same time. And then they double charged me, but then they reimbursed me, so it was totally fixed. I was happy that I could do the two for the one price. That was really nice. Everyone was really friendly and helpful like when we had a situation too. They were pretty apologetic and got it fixed. It took a little while and that was the only thing. We had another home warranty that I absolutely hated at my last house, and this one has been much easier to use.

We submitted work request with AHS for the garbage disposal online because it was leaking under the sink. The website is relatively user-friendly. It’s not challenging. AHS usually tells us they will contact within 24 hours as long as it’s like a regular business day. For the majority of the time they do. But a couple of times we’ve had to follow-up, and there’s been back and forth.

The line on the outside AC unit was freezing up. The technician from A&R Complete Service that came out was very good. He said he had to replace something and it also required that he replace the coolant as well. He was done in less than two hours and we were extremely happy with the service. It has only been less than a year that I've been with AHS. This was my first experience with American Home Shield and I had a response from them within half an hour. I'm very happy with my AHS experience and I would recommend it to others who are looking for a home warranty.

To make a claim at American Home Shield, I just log online to my account and fill out the information and submit. So, it doesn’t take a few minutes. A contractor contacts me usually within 24 hours, if not sooner. It would be better though if they had a space where you could detail what the problem was. Right now, you can only submit a general idea, so then you have to explain it to the person when they contact you. Still, I’ve been happy with everyone so far. I’d definitely recommend to anyone.

My dryer was not emptying the water because the clothes on it were soaking wet. It didn't spin good, and then it was making noise. I submitted a claim for it to American Home Shield, and the first guy that came out was only here for five minutes and said that he found some kind of screw as the problem, but it wasn't. I had to recall them because it was making an even bigger noise when he left. So when the second guy came, he took more time and he got to the source of it and fixed what it was. But I still don't know why it caused the ripple effect to the washer that's on the bottom of the dryer. I haven't called that in because I kept paying $100 each time for service call. I don't have that money to pay again.

My kitchen light went out and I called American Home Shield to submit a claim. The interaction with the rep was good and within a week’s time from when I called, the contractor came. They had to come back because they had to order parts but they did what they could that day. Then, they came back and fixed it. Everything went very smoothly with them.

American Home Shield took too long to set up the replacement of our air conditioning unit. If I hadn't called them, I'm not sure they ever would have contacted me. And the contractor was as discouraged with the communication, or lack thereof. This last time, we had a furnace check-up done and everything turned out A-okay.

We had a positive experience with AHS. We got whatever we wanted. The only thing was we had an issue with the HVAC fan, which got overheated and stopped, and it was not really in a good shape, but they just said that AHS will not let us replace the fan unless it breaks. So, it cooled down after two days. And when I called the person to come look at it, it started working. So, it's an interesting situation where the fan was leaking as it aged. But at the same time, the thing got shut down for two days. I just shut off the HVAC because the fan started working, and when it came, it was all cool. So, when he turned it on, it started working. It was a positive experience in that sense that you got a person to come and do this. But because the coil was leaking, the guy showed up on me on Tuesday and not the next day. But then, the good news was the weather was not crazy, so we were okay after Monday. AHS has been good for us.

We had had American Home Shield for a couple of years when we first bought the house. My husband did a lot of work around the house. But he's deceased now. So, I decided to go back with AHS last year. I was using a heating and cooling unit here, but they were a little high. I'd rather use AHS and pay the money. At least they knew what they were doing. But I didn't like the heating and cooling unit that AHS sent out. The tech just messed around with stuff. I asked him if he was gonna change my filter and he said that he didn't think that he was supposed to do that. The filter has always been changed during the pre-season check. So I told him that I had a filter and all he needed to do was to change it. He finally changed it. I don't want him again, but everybody else has been great.

American Home Shield sent someone out to rekey for me and I ended up getting one of the locks changed as well ‘cause it was a weird configuration with the previous home owner. The guy was very professional and very knowledgeable on what was covered in the service call. I was able to work with him to make sure I got the full value out of the $75 service fee and also got as many keys as I could redone so my house is a little more secure.

We've called a number of times to American Home Shield within the 2 years we've had them so far, and this is my first time that I'm dealing with them where I'm not happy. I have the insurance for the fan and light over my table, and it's been three weeks that I don't have a light over my kitchen table. The contractor has not been overly responsive. So, we have an outstanding problem now that's just not satisfying itself yet. But in one other time I had a problem, Home Shield sent the person back and that person even told me that the one before them had made the error and they fixed it. All in all, we've been satisfied with the contractors. Also, Home Shield is responsive, they set appointments and they keep them, and they seem to send knowledgeable people.

AAA Action came out recently and fixed my garage door, which wasn’t going up. They had to come out twice but they were very nice and professional. My coverage with American Home Shield will be a year in November, so I’m about ready to sign up again.

We've been with American Home Shield a long time. They’re reliable. Their contractors were really good, and they came out really fast and fixed my problem. With American Home Shield, the benefits are good.

American Home Shield failed to provide timely service in connecting a contractor to fix electrical lighting issues. Their contractors do not call back and AHS does not follow up with assigning contractors to address your home's issues. AHS needs to have a better reputation with who they assign to assist their clients and ensure AHS is being represented by quality contractors. AHS has no sense of urgency when it comes to fix client issues and caring for their customers.

I called to have our microwave serviced. Was charged a $75 fee in addition to the warranty. Was told that a broken clip on the control panel wasn't normal wear and tear so it would not be covered. I am not sure how a pushing the buttons on the microwave and have a plastic piece snap isn't normal wear and tear. After talking to customer service, was read a very scripted response. Steer clear of this company as they basically will not cover anything.

Horrible Horrible service. I have been with AHS for a few years, but have had it now. There was a work order put in TWO WEEKS ago and the work is still not completed. Despite many phone calls and waste of time for us, paying customers, no resolve has been made to our issue. It's unbelievable that a company like this exists.

I usually go online to put in a claim and it works good. They tell you who's gonna be there, and when they're gonna be there. I've had AHS for a year and I was really satisfied with the garage door claim. The guy called me up the same night and they were there the next day. They fixed it perfectly and everything went fine. But for the toilet claim, I was unsatisfied with that.

The AC wasn’t working and Comfort First Heating and Cooling came out. They fixed it and it started working. They changed the compactor on it. Then when my wife was sitting here around about 1:00 at night, the AC was on, and the heat just turned on by itself. We had a thunderstorm early that night. I don’t know if that caused it. The contractor came back out. They looked at it and didn’t do anything. It was working fine.

When we used the garage opener, it did not work. I thought it was broken because we tried everything, but we couldn’t open it. One of the guys from Midwest Door Specialists came out and he was very nice and professional. I was not home, but he called on my cellphone, I told him to call my husband, I provided the phone number and it didn’t take long for him to get home. He showed my husband everything that was going on. He said the door was not even broken. It's just that it pressed on the wrong button, so he showed us what to do next time. He was a very good guy. We've been protected by American Home Shield for three months and I love them. They're the best. Every time I've called them, they've been very quick and someone always comes on time and does their job. I'll be with them for a very long time.

I needed to get my front door rekeyed. I called American Home Shield and they sent out Kern Key Services. We had a miscommunication regarding the scheduling, but the issue was quickly and easily resolved. The employee that came out to re-key the lock was very helpful and fast.

I submitted a claim online to AHS because my heating unit had to be repaired. The claim process was easy. I like doing it online ‘cause you don’t really have to wait on hold. The process was also pretty simple. I just chose what type of heating unit I got. And the repair guys called me within a couple of hours to schedule an appointment. The heating was just blowing cold air. The heat wasn’t kicking in. Now, the heating works. And while the repairman was working on it, he found the problem, and then when he fixed it, it tripped something else and they had to get a circuit board, but it works fine now.

The bracket on the chain that lifts my garage door broke off from the motor. I submitted a claim to American Home Shield and the rep whom I worked with was very helpful. They sent #1 Garage Door and the tech showed up the next day after I called. Everything went very quickly and smoothly. The tech did the job and now the door works. I've had successful experiences with AHS so far, from making the phone call to having the contractor get here and take care of my issue in short order.

I call whenever I have a claim so I can explain exactly what’s going on, and it’s been up and down with American Home Shield. Certain reps would try to work with me and help out, but the other ones don’t. Other than that, when I had issues with the ice maker in my fridge, Whirlpool came out. The tech repaired the ice maker but he found another problem with the filter system. He wasn't able to resolve everything within the same day so he had to do follow-ups. In the end, they did a good job fixing it.

The pool wouldn’t draw suction, so I called American Home Shield. The first time that the tech came out, he worked on the unit, but he didn't get completely done because something got overlooked. And when I called them to come back out, they set up an appointment for him to call me. He did call me, and he came that same day. He did fix it, and everything is working fine now. So, it’s been a good experience.

I have two claims open. Both contractors came out last week and everybody’s been really nice but neither one of the claims' resolved. One is for my garage door which keeps opening and closing by itself. When I get up in the middle of the night, the garage door is open even when I’ve locked it. Somebody can come right through my garage and come in the house. The contractor's waiting for the panel board for it. The other claim is for my dryer and the contractor who came out for it said that there was an airflow problem that's why it wasn't drying the clothes. He said he was gonna have to call HVAC but I haven’t heard anything since then. I contacted Home Shield today to ask them what’s going on and they didn't give me an answer either.

I filed a claim online with AHS and their process was very easy. Then the contractor, Blue Star Plumbing, called the same day that I made the request. I had to call them back the next day and they came out the following day. They also called me 20 minutes before they got to my house so I could leave work and meet them there. Their service was good, too.

I prefer to call in claims at American Home Shield, only ‘cause you can hear somebody talking. Recently, the coil in the inside for the heater went bad and it was not heating. Arizona Value Appliance Repair came and they were fantastic.

The garage door wasn’t going up and down, and it ended up being one of the springs was broken on the door. And when that broke, it threw the tension on the door off and that made the belt that makes the door go up and down come apart. The contracted company came out and the springs on the door had to be replaced, and several things on the door had to be replaced or updated. They checked out the motor, and then they put it back together. The techs were great. They were on time and very knowledgeable. They were very helpful, and they made great recommendations. The garage door is working better than before because they put on new parts on the door to make it even quieter.

I asked American Home Shield for a service call when my water heater was leaking all over my balcony. We then had Air Pro Master and they replaced my water heater. They were 100% excellent and they had great customer service. We had some issues with American Home Shield in the past because of billing, where they asked for money I didn’t owe, but other than that, our experience was pretty good.

I noticed that something wasn’t working a couple of days after I moved in. The knobs on the stove top were stuck in position and would not turn on. The contractor couldn't schedule for a little bit and I wish things could have been quicker, but we’re a little bit more rural and so, we understand. By that time, I figured out the oven didn't work, and then, the panel was somewhat working. It took two visits to get things taken care of because by the time he figured that the oven has shorted out, it has messed up the panel. Then, he realized that by the second visit, somebody went in and tried to fix something, and some of the screws were missing. Some of the stuff were not in place and jumbling around in there, and it was causing the short.

American Home Shield was very helpful and was able to get me a local service provider right away. I got a call the next day and if there were any questions or concerns and I needed to call them back, they were very responsive. For the most part, the contractors have been really good. However, when I needed a hot water heater and the inspector came out, he didn’t approve it. And so, when I called the company to come back and fix what didn’t pass inspection, they told me they weren’t responsible for that.

We recently had problem with my bathroom where the exhaust fan and the bathroom fixture weren’t working properly, and then my other room’s fan would not function properly as well. I spoke to someone at American Home Shield and they were so professional. The gentleman that was sent out came and he fixed it. They called within 24 hours and the service was fit for my convenience because whenever I was first available, I made the appointment. He was amazing. They came back for a follow-up immediately. Everything is running well now.

The garbage disposal was not working. I called American Home Shield and it was very good speaking with the customer service. The next day, in the morning, they sent Matt's Plumbing Services. The contractor kept me informed of when he was getting here. When he got here, he was very efficient, the way he did the job and cleaning up after himself. So I couldn't be happier. I'd recommend AHS to anybody.

The refrigerator was breaking up and dripping on the fuse box outside. My wife called AHS and the lady that she talked to was really nice. 45 minutes later, we got a call from the electrician. He came and checked everything good. And then, he got the fuses and changed them, and we have had no more problems with it. He was very courteous Everything that AHS does is good to go. They have excellent service.

I filed a claim with American Home Shield for a dryer. The rep that I spoke with gave me an appointment, and the contractor arrived on time the following day. Everything worked well. The guy spent about a couple of hours, found the problem and then fixed it. It was perfect.

The girl who signed me up with American Home Shield was very nice. I chose them because of name recognition and some of the reviews that I read online. Also, having talked to Choice, which is another company, I didn't care for their customer service nor their coverage or their reviews. We've had AHS now for over a year, and two or three weeks ago, my husband called them for the garage door. The guy who was sent out was very good and he did the job.

AHS' website is very streamlined, easy to use, and user-friendly. I did a claim there for an issue where the burners were lighting but the stove was not getting warm. They gave me an expectation of hearing from the vendor within 24 hours. But that expectation wasn't met. American Home Shield, for some reason and no matter how many times I update this information, always contacts the owners instead of having me listed as the point of contact. I'm the property manager. That always causes a delay in getting the necessary information to schedule an appointment.

I had an AC issue and the AHS rep I spoke with over the phone was excellent. She took care of my claim. Absolute Comfort AC came back out and told me that the unit overheats and that he had to put some water or some type of handle kit on it to cool it down. And when it cooled down, it would go back to being cool again. We asked him why that happened and he said that the issue was that it was not a good unit. I told him that AHS replaced that unit just three years ago. He said that AHS didn't give us a good unit. That didn't make sense to me so AHS might wanna follow that up with him. I've had American Home Shield for numerous years and I have them for some of my other properties that I service with and I've had nothing but great experience with them. If I have a problem with any of the service technicians they send out there, I always get great results, and their reps get it taken care of for me with no problem.

There was water backing up in my basement so I thought one of the lines might have been clogged, which it was. I did my claim with Home Shield online and by this time, I've been with the warranty company for two years. The claims process was easy but I felt like there were a lot of loopholes on what was covered and what was not. It was like a shot in the dark if you were gonna be covered for the work or not. I have an older home with older appliances. If I had newer appliances, I definitely would not have Home Shield. I wouldn't recommend them unless you absolutely have to have a home warranty.

The air conditioning went out and the biggest frustration for us in the whole process was calling on a Saturday and not being able to get anybody out until Tuesday or Wednesday the following week. After that, the tech fixed the vacation home for us. So, they did take care of all the other stuff. Once they got it done, the air conditioning is working well, and everything has been going fine since then.

I've had American Home Shield for two months now and their claims process has been very simple. When I had an electrical issue with the breaker box, I just called them and told them what I wanted done, and they scheduled the service. In a day or two, the electrician came out, they took care of the situation, and explained to me how it was working. The contractors were very professional and the experience was very satisfactory. Everything worked very well for me.

After submitting a claim online to American Home Shield when I didn't have heat, they sent Cecil & Sons to do service. The tech was very good but then when he came, there was no power to the unit so AHS had to send an electrician after him. I spoke with Cecil & Sons and told them that sometimes I get heat and sometimes, the thermostat flip flops. We're just holding on to see.

I had a sewer line that cracked on the main sewer line. I filed a claim to American Home Shield through the phone and my interaction with rep I spoke with was very good. The contractor that came out from Air Squad was very professional and very informative. I was scared the problem was worse than what it was, but he made me feel comfortable. Everything has been operating better than it was before since he's been out. The problem must have been there for a while and we didn't know because we had put a new toilet in about two years ago, and my husband always complained that the toilet was flushing slowly. We had to flush it two or three times to get the waste to go out. And since they fixed that sewer line now, it's like one flush and everything goes away.

I was satisfied with the customer service the first time I had to use Home Shield. I called them when my AC just quit working and the claim filing process was easy. Sevier Climate Control came out and they had to replace the motor on the condenser fan. They came when they said they were coming and they were efficient. However, they had to get parts and that took a while. Other than that, having the warranty is going very well. I've only had the policy for a year and we had two claims in a row, but I’ve had no problem with both.

I just started with American Home Shield about a month ago, and it was nice to be able to call somebody to take care of what had to be taken care of. The icebox warped the floor so I called them and they got right to it. I had somebody at my house within a couple of hours. The guy knew what to do as soon as he walked in the door. It seemed like he had seen stuff like this before. I watched him work and I can do it myself next time. The icebox has been doing excellent since the repair. I just have to check with them, because I already gave the $100 upfront on a credit card, but then I got a notice on the telephone that I still owe them. Other than that, it was a great experience.

Hers & His Plumbing came for the clogged bathroom sink and the shutoff valve and copper tubing running to the dishwasher that was leaking. They were good. All has been performing great now. I called AHS for this claim and talked to a representative who was good. Usually, I get the contractors out within 24 hours.

Family AC Service Solutions was very prompt. They gave me a time to pick to be available and they showed up at the time I picked. I ordered the service on a Sunday and they were here Monday afternoon. I had a stopped up drain line and they opened that up and corrected the problem, and then went ahead and checked my unit to make sure it was operating properly. They went above and beyond what you would expect. They were very professional, clean and courteous. They kept their man on the job and got it done quickly. I have five homes that I've got signed up with American Home Shield, and going through their website is real easy. Either you can put in your customer number or the address and your plan comes right up. It's a great company and they take care of their customers.

I have a new heating system but there's something faulty with it. I submitted a claim for a repair to American Home Shield and I'm still working with them. The tech they sent got it working on the 28th but then it went out again. The techs came back out that following Friday and said that they would have to reorder a part. The contractor sent all that information in to AHS on the first and yesterday I was contacted and told that the part would be in on Friday. AHS' reps set an appointment for me on Monday. They've been spot on in terms of communicating. I also love that they send text messages to my phone to let me know status updates. Unfortunately, it sucks ‘cause it’s really cold and it’s winter and my heat’s out. Even so, AHS has been excellent in terms of customer service, feedback, just making sure everything’s moving as fast as it can be. I wish they could get the part a little faster but everything else has been great.

IRH Plumbing came out recently for the water heater which rotted. I had called American Home Shield, spoke with a rep and it was good. They didn't call back quite as soon because it was a weekend, but the contractor that came was very professional. From the time I filed the claim, it was very quick. I had hot water again by Tuesday night, and it's good to have a shower again.

My hot water went out. I made a quick phone call to American Home Shield and went through a very easy process to submit a claim. They scheduled a contractor right away. Two days later, First American Plumbing came. Their tech was not around for more than 30 minutes to an hour. It was a quick fix and we were very happy with the result. So far, being with AHS has been a very good experience.

I’ve been with American Home Shield since July when I bought my house and I called them to submit a claim. The process was good as well as the contractor. He replaced the breakers on my electric panel. I would recommend AHS.

Valley Air Systems came out recently and inspected what the previous guy had done. The first guy from Jerry's Refrigeration that was there before didn't fix the drain line underneath the end of the house, so Valley Air finished that up. They got it done in a timely manner and everything’s working fine. I’m very satisfied with American Home Shield.

The tenants in one of my houses called me about an AC that wasn't cooling. I called American Home Shield, then we called the contractor. The interaction and the service provided by the contractor were great. I'm very satisfied. I had a warranty that I was not pleased with, and that was why I switched to AHS. I sell real estate so I sell a home warranty with every house. Now, when I sell home warranties, AHS is all I sell. If a friend would ask about AHS, I'd give them AHS's number for them to call and get one.

For two years that I've been with AHS, any claims that I’ve submitted to them has been very easy to deal with. AHS is very responsive, so I really appreciate it. Their website was very easy to navigate. I recently went online to file a claim for my garbage disposal. When I turned it on, it made a lot of noise and when I looked in there, I pulled a piece out of the blade, so I figured it was broken. The contractor that was sent out was awesome. He explained everything that he was doing and he talked to me about the new garbage disposal that he was putting in. He was very friendly and informative. He got everything completed within 24 hours and the new garbage disposal is working great.

I do my claims with AHS online because it's faster and easier than over the phone. I had an intermittent issue with the heater on my pool, and it acted okay when the contractor AHS sent was there. He cleaned it up and then left, and it was working. He did what he was supposed to do. But a few days later the heater stopped working. I’m trying to figure out what makes it work and not work, and get the contractor out again. I’m gonna see what American Home Shield will do. If they will call him out again and squeeze me for another 75 bucks.

We had a rainstorm that happened last week, and the temperatures dropped really fast overnight, so we put on our heat. We thought the heat had been done, but what had happened was our gas line had been shut off because they were doing road work in our area. I thought we had turned it back on, but we had not. We called American Home Shield because we thought something was up with our unit. Also, I got an email from AHS about the $75 tune-up to get ready for winter. I called other places prior and they were more expensive. So we called AHS and within 30 minutes, they had it scheduled. And then the gentleman from Myers came out, and he saw that it would run, but there was no gas going to it. So, it was just air coming out. It was just a $75 tune-up that we had. I was very pleased with them.

The contractor from Rod Plumbing came, did what he had to do in a timely manner, and everything was great. That was our first claim experience with American Home Shield of which I had to call in order to submit. We weren’t sure what was covered under the policy and the rep I spoke with told me what was. We just moved in to our home last month and AHS is what the previous homeowners had and which we'll have until next year.

My furnace would click on and click off. When it makes the connection, it would blow cold air for hours. When my husband called AHS, they made him pay the $106 copay. They sent All Temperature Heating & Cooling who was trying to come right away but couldn't 'cause of our work schedules. All Temperature was very prompt and called me when their tech was on his way.

Everything has been pretty efficient when I submit a claim to Home Shield. It's very nice to do claims online. I find it easy because I’m a truck driver and I have tenanted houses. So it gives me the ability to set it up without even picking the phone up or speaking to anyone. And then I can just phone or text my tenant so that they can make the necessary appointment, and it leaves me out of the loop. But you can also call and they will send you a notification of the contractor’s name and number so that you could set an appointment. It works pretty well. And then once they contractor is done, Home Shield asks for a survey on how their service contractor behaved and whether they were prompt and finished the job. So, they’re doing very well.

I filed a claim to AHS over the phone about my countertop stove, baking oven, which is like a range. It didn't go through the range of setting the stove. It was either on or off. There was no medium or low. The tech from Rob’s Appliance Service that came out was nice. The repair has made the day to day operations in my home easier.

Whenever we went to turn the heater on, you could hear it would start its sequence, but then it would just shut off. And then it was doing some other weird things with the thermostat. Submitting the claim to American Home Shield went very easy with no problems at all. So I was very happy with that. Grady’s came out and checked the heater. The tech said there was some part in the attic that was bad. He also changed the thermostat in the hallway because he said if you bumped it, the battery would lose power. So, they went ahead and changed the thermostat and that other piece up there. They got it done just in time for the major cold spell that we had the very next day. It worked out very well.

I’ve had American Home Shield forever and I’ve been satisfied every time. I recently made a claim via the website when all my sockets outside weren't working, and I was given an estimation on what time to expect the contractor. Light It Up Electric came out the next day and their service was wonderful.

I’ve been with American Home Shield for 20 years and it’s okay but I don’t like the cost. It’s high at 75 bucks every visit and now, the monthlies are way up there at 55 bucks a month. We went out and bought a washer-dryer set to get a new one in the house. AHS replaced it once and the new one would break down every two weeks. It had always worked but you had to fight it to make it work, which was not the way it was supposed to be done. Our washing machine was suffering bad and we had the contractor out three times but AHS wouldn't upgrade it because they thought they could make it work. They kept fixing it as well as billing it. They finally gave us a stipend for the washing machine, so we got a little bit for that but they said the dryer was working good enough and they didn’t do anything for it.

My experience with AHS is good. When I needed something, I could schedule anything online without calling them. And, that’s the easy part. Our recent claim was for a washer. We saw the water was dripping from the front door. So, we thought it might be some leak. I went online and submitted the claim request to AHS. I got an email from AHS. And, the service company was going to contact me. But I called them because I needed the service, so I could get an escalated request. The contractor came here the second day. He gave the next day appointment itself because they have the slots available. So, it was done very quickly. But it was not a leak, but it was something we had to with the place. It was a very minor thing. So, he explained how things work. It was very good.

Two months ago, Home Shield sent Sears Home Services for my washer. They kept saying they had to order a part and it took over two weeks to get it fixed. They changed the motherboard and now it’s doing the same thing again. They needed to come back back out for the service again so I gotta file another claim. On the other hand, On Time Plumbing & Heating came for backup plumbing and they did good. My wife said it went great. I filed the claim on a Tuesday or Wednesday and the technician showed up on Friday. He took care of everything in one day and everything still works.

We had a plumbing issue where our water heater kept shutting off. We’d turn it on, and it’d shut off again. We made a claim online and the AHS website was very user-friendly. It was excellent. We were then told it would be 48 hours that we would hear from a contractor and when he came, he was great and very informative. He explained to me what he did and then what needed to be done. We’re happy that the water heater is working now and we’re taking warm showers again.

Our toilet kept running and running. Submitting claims to AHS has been so simple but then we don't get to talk to a live person. It's a little impersonal. Still, their process is quick. They give me the name and the number of the contractor who will be coming out. For my toilet claim, they sent Loyalty Home Services out to do service. Their techs were wonderful. I would like to know if I could request a certain plumber or electrician to come out via AHS. I really liked Loyalty and if we were to have another plumbing issue, I would like them to come out again.

I prefer to do my claims online with AHS. It’s a pretty easy website. And the contractors, so far, have been fine. But when we had an issue with the pool equipment we had a ridiculous Chinese fire drill of getting people out here. The first electrician that was sent out to do it didn’t due his due diligence and check everything. It was really inconvenient and right during the height of swimming season. And in Texas, it’s really hard to keep your pool clear if you’re not circulating. We went through that for at least a month until finally they sent a different guy out with the electrician who said, “Mmm, it’s the panel, and somebody didn’t check this.” The guy was able to fix it and we went on from there.

American Home Shield's online process is quick and easy, though I wish that they would give an option to select the company that it gets assigned to. For example, I had to open two different claims related to our refrigerator and I got assigned to two different companies each time, and I just wanted to stick with the company that had come out the first time since they were familiar with our location. I had to call and see if I could get it reassigned.

So far, the American Home Shield website has been pretty easy to deal with and I've been pleasantly surprised. It gives you the contact and the phone number almost right away. I had an old pipe underneath my kitchen sink that recently had to be replaced. The guy from Greenway came out, realized what he needed, and he and his boss came back two days later, spent a couple of hours and replaced it. I can finally use my dishwasher and don’t have to wash dishes by hand.

I recently needed the lid to my washer replaced as the plastic pieces were breaking off. I made the claim through American Home Shield and they assigned River City to come out. I talked to an actual person both at the warranty and at River City, and River City contacted me within 15 minutes. It was a simple fix. The tech just needed to order the part and come in and install it. He was in and out in 10 minutes. I had the same issue about three months ago, and I had to call again and repay a service fee for the exact same issue and the exact same repair. Essentially, I had to pay for it two different times within a three or four month period. I was just outside of the warranty window, and it was a brand-new washer lid that was replaced. It was an easy experience and the issue got fixed, but I was disappointed with having to pay for the same thing within a matter of four months.

The contractor was supposed to put in a heater that was the same BTU as the original but they put in one that was too big for the existing pipes. More BTU would have more output and realizing that early on would've been very helpful. The heater wasn't tremendously larger but they are very sensitive and if there's not an adequate flow of gases for safety reasons, then it doesn't turn on.

AAA All Brands Appliance was dispatched out for the AC, which wasn’t coming on. It was working on the thermostat, but the vent outside wasn’t coming on to click it. I did the claim online and I liked that I didn’t have to sit on the phone and call somebody at that moment to ask for service. American Home Shield told me that I should hear something within 24 hours, and the first contractor called within 30 minutes and we scheduled the appointment. However, they didn’t work on my type of unit so I had to wait for another person to come, which was a little bit annoying. Before they call me to schedule, they should know which unit I have. I had to wait another couple of days to get someone else to come.

We’ve been having a problem for a long time and we just didn’t realize to what extent. We thought something was wrong with the toilet and all the fittings, but it ended up being my floor was uneven. Had I not had the contractor come out, I would have never known that. So, he was able to fix our problems and he said we shouldn’t have anymore. He was very professional and knowledgeable. It was great. I’ve only had to use American Home Shield twice, when I first moved in, and then 10 years later. So far, I’m very happy with them. They are on the spot. When I have a question, I can call and ask them. I’ve called and asked them on other things just to verify my coverage and I don’t have any problems with them. I plan on staying with them.

Our AC was leaking and the AHS contractor that came out for it was good and professional. They're coming back tomorrow to finish the repair.

The AC wouldn’t come on at all and I submitted a claim to American Home Shield for that a while back. The contractor got there and asked a few questions, then he got down to where the heat pump was and went right to the problem. He was done in a short amount of time and I was happy with the service.

I don't have any problems with American Home Shield, but canceled from my service because I bought the house and replaced all the appliances in the house. The only thing that were old were the air conditioning systems and both systems were replaced with some help from American Home Shield. And then I had this leak in the sink. I called AHS for 75 bucks to come out and fix that, and I said, "Why am I paying $500 a year when I'm under manufacturer's warranty for everything?" I have some good contractors now, thus the AC contractor I'll follow up with and have them do my tune-ups and everything, and then I've got a plumber now that I can call directly. So, I've got local folks I can rely on that know my house.

I've had good service with Home Shield and I would recommend them very highly. They’ve done everything they said they would do. We had a doorbell that go out last year and they sent someone right over and got it straightened out. When the water heater was leaking and had gone out, they did the same. Rapp’s Heating & AC was sent out and the service was great. They were here when they said they would be here, and they got the job done and left. I'm very satisfied.

We had a leak in our kitchen faucet and it had to be replaced. I spoke with a representative from American Home Shield and it was fine with this issue, but with another issue, I had a slight problem. They didn’t tell me about certain facts, but when I became aware of the process, then it went fairly simple. The contractor that came was very good.

The contractor American Home Shield sent was amazing. My dryer was making a noise and it wouldn't heat and he had the issue figured out in five minutes. He fixed the dryer and showed me where it was clogged up. I've had AHS for about four years and this was the first time I've had a chance to use it and I was more than pleased.

I went online, created a ticket for a furnace fall service and the contractor came out within the 24 hour timeframe Home Shield gave me. He was great and very professional. It was very good service.

American Home Shield sent out Donnie’s Electric, Plumbing, and Heating & Air and their tech did the garbage disposal. The tech had a flat tire on his truck and he got here on the flat. He was a really nice young man who was very polite, efficient, and clean. He did a wonderful job and everything went great. A new garbage disposal had to be put in. The tech got under the cabinet because the whole bottom of my little garbage disposal was leaking around all the screws. He got all the mess cleaned up, got it out and put the new one in. It’s working like a charm. I've been with AHS for nine years and I will definitely renew with them next year. By then, I'll pay the 75 instead of the 100. I love it.

I've been with American Home Shield for three months. Their reps were really easy to talk to, but the people that they use are not very reliable. They try to upsell stuff when they come out. When I had a problem with the garage doors, they tried to sell me new springs. They came out to fix the motor, but it was never fixed. I tried to call them to get it back and I just ended up buying new garage door openers and installing them myself. Even though I had them come out to try to take care of the problem, it just wasn’t worth the hassle. The plumbing issue I had filed was my second claim with AHS and their contractor didn’t show up so I ended up cancelling the service with them, and I’m waiting for the refund check to come in.

Sears was wonderful. They came right out, showed me what the problem was and then, they contacted American Home Shield. I was supposed to have my dishwasher replaced. They contacted me and I told them the make and the model, and I haven't heard anything since, and that has been over a month ago. I haven't heard from them again. I've had AHS for about five years since I got my house and maybe I should do something else.

I have two claims with American Home Shield. The most recent one was for my sink which had fallen off the granite. I spoke to a person and she was great but it was hard for me to understand her. I couldn't explain to her what was wrong with the sink. And I think that was a reason why we got the wrong person out. The contractor was a plumber and he wasn't able to fix the problem and then he left. He wasn't even here for five minutes. He just walked into the kitchen, looked at the issue and said he would make a report back to American Home Shield and somebody was gonna call me. But nobody else came out and the problem is still not fixed.

I was with American Home Shield for 39 years, and then we bought another house and the seller gave us First American. That was the worst experience we've ever had. We tried to cancel the contract and they wouldn't let us, so we went ahead and came to American Home Shield. They have always followed through, and their office is the nicest of any place I've ever had come out. Everything they said they were gonna do, they did, and the workmen they've sent out have been competent and knowledgeable. The one or two times when I wasn't happy with the service, they've worked with me to make it good. Everybody has been very professional, and that's the best you can have.

We had a garbage disposal issue, which turned out to be something extremely minor. It just had something in the garbage disposal making a noise. That was fixed. We have never owned a house like this before, and we upgraded about 300% when we bought this house from the house we lived in for 25 years. And she wanted a professional to look at it. We had American Home Shield, so we called them. They came out.

I had a claim which I filed online and it was very easy to do it. D & M Locksmith came and they were very professional. They called letting us know when they were coming. They showed up on time and they gave us some extra advice regarding our lock. We would definitely call AHS again.

Our water heater was broken and AHS' contractor replaced it. We were told they would be out within 24 hours, and they were here within 12 hours. Gator Drain is the most professional service people I've ever dealt with.

It was time to clean the drain of the AC so the water can flow and drain out of the drain pan. It was filling up the drain pan, and the drain pan was overflowing, so the water was coming out of the AC. Originally, when the first company was supposed to come, they were supposed to clean out the junk in there so the flow can go back. The company sent some guy out there, and he didn't even attempt to go out. He just automatically went into saying that he needed to order a secondary or emergency piece that was gonna cost $800. It was a horrible experience.

My first problem was the coil that’s inside the furnace was leaking and the second problem was that I wasn’t getting any air conditioning at all. Maintenance Services came out and the guy put in something electrical in a little box that sits outside. He did a great job and everything was fine since then.

The technician for the air conditioning that was not operational came three days after I put the claim in. He was very good and helpful and repaired it that same day.

We didn’t have our air conditioning working right, and I called it in. I went through the automated prompts at American Home Shield and then Greenway came out. I was ecstatic with the service. They came out and fixed it within four hours. It was perfect.

American Home Shield's service is fantastic and always quick. When my upflush system's motor burned out, the contractors they sent out were really great. I love AHS and recommend them to all my friends and family.

The motherboard of our furnace broke. I went online and there was an email that said on September 19th, the job was completed. But DMC never came until September 27th to diagnose the problem and said it needed a part. It was very frustrating. I deserved a callback. I called everyday from the 14th until the day that they did finally arrive. I was told by a rep from a call center to speak with Denise. Denise never called back. I emailed them also, never got a return email, no response or whatever. While I was on the line with American Home Shield, two other girls also called DMC. But they never called them back, Denise didn’t answer their call either.

I submitted my claim online on a Sunday and I was surprised that I got a call within the next hour from American Home Shield as quickly as I did the filing. K & S Plumbing Services also called right away and the guy came like he said he was, actually coming a little bit before he was supposed to arrive. He was very thorough, listened to everything that I had to say, and then checked everything. There was a clogged drain and he stayed there long enough until he found it. He was able to finish everything on that day and he was even nice enough to say that if it occurred again within 30 days then I could give them a call back and they will come back out. But I've never had a problem since then. So, if I had any other issues and had to use them again, I would particularly ask for him. That claim experience went great and I was very pleased.

My AC was clicking on and off. And that very same day, I submitted an online claim to AHS. I got a call from Controlled Comfort letting me know that they would be out here. The guy that came out was very personable and got the job done very quickly. It was a great experience.

We do the claims at American Home Shield online and it's real simple. The AC recently was turning on the night before, but it wasn't cooling the way it was. It was like 75 degrees, but we could tell with 98 degrees, it was gonna be bad the next day. Advanced Heating & Air Conditioning got right on it and came out. It was just a capacitor which was a small piece to fix, and the tech replaced it because it rusted out. Everything was fine and he was a very nice gentleman. We even gave them the code to our garage door, so we didn't have to be there. He said, "You can go on back to work if you're comfortable." I said, "Sure. I have no reason to doubt you." They're from New Albany, which is only about 12 miles away. They've been to our house a couple times for the air conditioner.

I’ve been with AHS for four years and I probably have to call and find out what else they're offering. I'm not getting all the service that I could get for the money that I'm paying. I looked online for price comparison and with what I'm paying for, I could be getting more things covered. But the contractor was great, showed up on time and was very respectful. He had shoe covers and I always like that. He also explained what he was doing. The young man was great and since the repair, the exhaust fan has been working like new.

I called in to file a claim to American Home Shield for a refrigerator that was not working. The freezer and icemaker were not working and the refrigerator was not cooling enough. AHS was pretty fast in sending a contractor out. The service provided by the contractor was good. He had to order a main part, compressor and also the icemaker. It took time for AHS to ship it in but he fixed the problem. So, the experience was good. So far, everything is working good. We’re happy with AHS.

The contractors who came for the lights that didn't come on were very good. They made an appointment, showed up on time and did their work. They were very polite and they left. Getting the washer replaced was a royal pain in the butt. I had to call them every step of the way, and push and push. It took over a month to get the washer replaced. They gave me options and I agreed on the same day they finally sent it after I had to call and call. When I called, they said they were waiting on me to call them. They didn't wait. According to their letter, I did everything exactly the way they wanted it. It was a stall tactic, I'm sure. AHS' service was poor. I referred someone to go with a different company.

There was something wrong with the air conditioning, which was due to the heater and the first time I called to submit a claim, American Home Shield said they didn’t cover that. That didn’t seem right so I called back again and asked to speak to a supervisor, and they said it was covered. When the contractor came, there were certain parts that AHS didn’t cover so we had to pay out of pocket because we didn’t have time to wait a week for them to get parts. They fixed it, then we paid them for the part instead of waiting for AHS to approve anything. They wouldn't have approved it anyway. They don’t approve very many things.

I had my house rekeyed through American Home Shield. I requested the service over the phone and the rep said the tech would come within 24 hours. AHS has been fine, so far.