American Home Shield Reviews

Recently the dryer was making a really loud noise and wasn’t drying the clothes. The claim was resolved literally within hours. It was amazing. I placed the ticket, and then Home Buddy Appliance Repair called and came the same day. They had the part on the truck, and they were done in three or four hours from the time I called to the time I opened the door. Normally, it’s within a few days to a week. I had one issue with my water heater that took a long time, but that was an anomaly.

AHS sent A/C & Appliance Sales Service to service our refrigerator claim at our rental property. My property manager took care of everything. From what I heard, the tech was on time and he tried to fix the refrigerator. We thought it was fixed, but then we didn’t know that it broke again for a couple more weeks afterward. We ended up calling A/C & Appliance again and they came out the next day. A/C & Appliance told us we had to replace the fridge. It took my property manager four hours on the phone to process the claim and he called me really upset.

My toilet was constantly running, and it was in my bedroom. It was irritating. Then, my sink in the kitchen was leaking as well underneath the bottom, and I had a bucket underneath there. I put the claim online, and it had the dropdown boxes. It was easy. It immediately popped up who was gonna come to take care of my stuff. And then the guy called me and set up a time. When he came in, he was quick and efficient. He handled it. Being a single person, I get sick and tired of calling people. I get referred from place to place, and they just don’t either follow through or they don’t come. I don’t like that. But I feel confident that American Home Shield have vetted these people, and that they’re going to show up and handle whatever that needs to be handled. Best investment ever.

American Home Shield had more stuff offered so I signed up with them in 2017, and I've had them since then. When I have a claim, I call them and sometimes I would do it online. They take care of it and their contractors have been great as well. Recently, I had a claim filed on a Sunday and they sent Total Garage Solutions on Monday morning. They responded really quickly and were very professional. I'm very happy with having the warranty.

I submitted a claim for my tankless water heater to American Home Shield and they sent Axiom Plumbing. Back then, the water heater had a bit of heat coming out of it. The contractor kept saying that American Home Shield wanted them to go fix stuff but they're not gonna fix my heater. It needs to be replaced. I shouldn't have to keep calling them because they say what they said and it's up to American Home Shield to go ahead and give them the green light to do the job. Axiom never came out and AHS' customer service is horrible.

D&D was the first contractor sent out for my electrical issue. Their rep said he fixed it yet nothing was fixed. He sent a report that the circuit was overloaded and it was gonna cost $4,200 but none of that was true. When I came out, he had to come back, just talking my head off trying to ring for stuff up and trying to upgrade everything. I was like, “What are you, crazy? It’s just my plug is loose. It’s a loose wire, " which even he had admitted. So, I called American Home Shield and they sent DMZ Property Services as a second opinion. Their rep was fantastic and professional. He traced to see where the plug was grounded. Evidently, there were some issues with some other plugs. He fixed them and made sure they're safe with no any kind of risk involved. But I hope American Home Shield takes the first person that was sent out and either talk to him or send him a letter saying he didn’t do the work.

When my garbage disposal wasn't working, I did a claim with AHS and everything was fine. It was disappointing that the first appointment was like four or five days later, but then, it was done in no time at all. The tech was very prompt, professional and courteous. And the only thing I was charged was the $75 fee for him to come out. I've also used American Home Shield before with my air conditioning, and their contractor offered to come out that day but I wasn't gonna be home so they came out the next day.

American Home Shield's services have been wonderful lately. We've been with them for two years and initially, the wait was longer and it was harder to get our points across. This year, the response has been great and the vendors have been awesome. When we spoke with one of their representatives to submit a claim for our washer, he was excellent. We called on a weekend and the contractor called us on Monday and scheduled something immediately. He came within 48 hours and explained what needed to be done. Altogether, we’ve had a very great experience with AHS.

I've been with American Home Shield since the end of February of this year. I bought a place and my Realtor purchased the policy for the first year. So far, I've had excellent experience with the contractors that they've sent out. I was impressed with their professionalism, being on time, how they fixed the issue quickly, and they had the parts with them. They just did the job. With the plumbing issue I had, I submitted a claim online. That process is good, but if you have questions, it’s difficult to talk to somebody.

I have a double-drawer Fisher & Paykel dishwasher and the dishwasher wasn’t filling properly. It would wash and then it would leak water in it, at both the top and bottom, no matter which one I ran. Wright Appliance Service & Repair, contracted by AHS, changed the rotors which they thought that would fix it. It seemed like it lasted two weeks. We were on vacation. We came back and it was doing the same thing.

My daughter recommended AHS. I submitted my first claim online and the whole process was easy. TrueAir Solutions was sent out and they were good. However, I hate that the tech had to come a long way as he came from Macon which is 150 miles from here. That is the only thing I wish was different. Other than that, it didn’t take him but a few minutes to find the problem and fix it. I was pleased.

My microwave kept running and its control panel fried up. I can’t always get a hold of a person when I call so I submitted the claim for it through AHS online and it was fast. Jones Family Appliance Repair was the assigned contractor and the tech was very nice. He kept calling me through the day and in the evening, and actually told me where he was and where I was on the list. And when I was the last one on the list, he told me he was on his way, but his job that he was at, took a little bit longer than what was expected, but I told him, “No problem.” I didn’t have any other plans and I was there. Then he showed up in clean clothes and walked in. He was very polite and professional.

I went on to the website of American Home Shield because my washing machine sounds like a jet engine when it runs. There wasn’t a selection there for that that says sounds like a jet engine, so I put other. Then, my service request went through to Star Services as a contractor. They called me right away and scheduled with me. The first day, we had some trouble because I live in a gated community and you have to have a driver’s license or picture ID on you when you come to the gate. Their guy didn’t have that and he had lost it. So, he called and told me the problem, and they immediately sent another guy the next day.

The last vendor who came in wasn’t a licensed electrician. He was working under the license of another guy, the owner. He put in the wrong parts on my GE microwave over the top gas stove. I thought they were genuine parts, but they were some cheap parts. One of them has melted. The appliance went out again in six months. And then the GE guy came and looked at the parts. He showed me the parts and I came to know the parts were wrong parts. They were just the parts that you make the thing work for a while. It was good that, he said, the one didn’t blow up. That contractor from GE Appliance was very good. He had a license. He had the right tools and right genuine GE Appliance parts.

There was blockage in our sewer line so there were slow drains and backup. Myers Comfort Specialist came out and put a snake machine down in there to clean out the sewer line. The work that was performed was very professional and they did a great job. The issue was resolved and everything’s working perfectly now. Also, when I filed the claim, the service call was handled as quick as possible. We were pleased with the results, so it was a good experience.

They are more expensive than other folks out there but my experience has been good. The first company assigned for my claim with my dryer came out twice, didn't know what they were doing, and didn't solve the problem. It was the second company that came out that was a good interaction. The tech knew a lot about the appliance and knew what he was doing. Now, everything is perfectly fine.

I did a claim over the phone for my furnace and the AHS rep I got was great. The contractor was really nice and super knowledgeable, and he fixed the problem quickly. It was actually just a blown fuse, so it was super easy to repair.

We bought the house and everything was fine. And then I started to notice that we had to turn the hot water level when we were taking showers more and more to get hot water. The water wasn’t hot anymore. It was lukewarm. I filed a claim, and I like the options of American Home Shield's website but some people don’t know what they have. So, maybe AHS can have some better description. There were so many options. There was a heater, there was a gas one and maybe there can be pictures next to the thing.

There was something with the refrigerator that needed to be replaced. I did the claims process on the app or website and it was easy. Cleto Appliance came out. Then they submitted everything to American Home Shield. Cleto called me when they got the parts in. There was a little part on the door that they fixed. The contractor had to come out twice, once to look at the problem and once to repair it. He was very professional. Everything was good. But they should maybe be a little flexible with their schedules ‘cause they would only be in our area in the mornings. We travel during the day so we weren’t able to get in until the afternoon. But the first time they came out, they came in the afternoon. Fortunately, the second time, it was our off and they were able to service us in that day.

There was something wrong with our heater. I submitted a claim online to AHS and their website was good. The contractor that came fixed it. The contractor did an excellent job. Everything was fast and very good. Everything was working well since he came out.

Home Shield has been great. We submitted a claim over the phone and that went terrific. And then, Carolina Air Heating & Cooling went out to do the heating assessment for the winter. The only problem was they couldn't do the cooling because it would be late enough in the year so they were only able to check out the heating side which was working fine.

My claim for the dryer was submitted online, which was very easy, and then I got a phone call within 24 hours. The contractors came out the first time within a couple of days, and they didn't have one of the parts that I needed. They had to order it, so they put a part on there that was to get me by so I could at least use the dryer. When the part came in, they came and put the right one on. Then, I was still having problems so I had to call them for a recall. They came back out and took care of that. Apparently, I had multiple issues that went on all at one time and it was causing the dryer to not function properly. So, they have actually been out three times with the dryer but they’ve been communicating great. Now, things have been going much better since the repair and I can dry my clothes.

I couldn’t manage the heat on my oven, and the sensor was out. Whirlpool came out and they replaced the sensor. I sent the claim online to AHS. It was easy.

The online process was pretty easy. And I knew what was happening and what to expect. So, we were very pleased. The contractor needed a part. He got that part two days later, and came back and fixed it. We’ve been very happy. We’ve noticed that the dishwasher has a loud noise when it starts up, and that’s surprising because it’s one of those more quiet dishwashers, but I think it’s just that new pump. If it continues, then maybe we’ll call back, but right now it’s working great.

When I called in the claim for my heating issue, the English of the person that I was speaking with was not too good. I had problems communicating. But other than that, it was okay. I also had a service request in May of 2019, and it was not resolved until October of 2019. I had a broken icemaker and it took them that long to replace the refrigerator. There was also an instance when I had a service request and cancelled the service request. The company never showed up but I was still charged for the service call, and this was never refunded, and not negotiated by the company.

I requested to have my gas range repaired (2 burners were not igniting). A month later the range still has not been fixed even though the service company has been out 3 times. The 3rd time they didn't even bring the parts they said they were ordering after the 2nd visit. Calling American Home Shield provided no update on when my appliance would be fixed. So far I'm out 75 bucks, wasting over 3 hours waiting on their service technicians and still have a broken appliance.

We are in the middle of two issues that have yet to be resolved. One is a clog in our bathroom sinks that was closed but not resolved last October. The issue started again and AHS is saying we need to pay another service fee for a problem that was not fixed. The second issue is a leaking kitchen sink and bathroom shower. Pipedown Services out of Dallas was dispatched. They couldn't get the shower handle off and didn't have parts to repair sink. They said they would order a comparable sink and come back to fix both.

I signed up with AHS about 6 months ago. I have a free standing ice maker (small and sits in kitchen). The ice maker quit making ice so I thought no problem, I have a home warranty (that specifically states "free-standing ice makers" are covered). Well a tech comes out and deems it's technically a commercial unit and he can't touch it (literally does not even look at it). AHS already removed $100 service fee from my account so I had to call 4 times to get someone to acknowledge that this repair order is not complete. AHS finally had another tech come out and diagnose it.

We had a water heater that needed to be repaired and when I spoke to American Home Shield's rep, it went really well. The contractor came the next day and did a good job. He was only here for less than an hour. We were very pleased with our experience.

A renter at the rental place called because the lock was not working and I called American Home Shield. We got fast service and the contractor was there within a couple of days but my rental lady told me that they charged her 60 bucks. So, I told her to give me a copy of the bill and she said that she didn't ask them. The contractor should issue one when they're doing a job and what they're charging you for parts. I also have to pay for the lock. The tenant also had a sink problem in the past and it took too long as well as my fridge problem. They put a new one in but I want the service right. If you want something, the contractor should come right away and professional people should do right. I'm paying for insurance $500 per year then a visiting charge of $75. It's a lot of money.

We had a plumbing issue. American Home Shield sent someone and I was unhappy with him. The person sucked, and he was like a scam artist, and took advantage of my wife. They came out and they said, “Oh, we have to charge you for taking off this grate to see what’s wrong with it. That’s not included in the $75.” And my wife said, “Okay, sure.” It took them like 15 minutes. They charge her $300 on top of that. And then they tried to give her a quote and said, “Oh, you need to fix this, and this.” It was like a $7,000 quote. They were a total rip-off. AHS should never use them again. They were a bunch of rip-off artists. We never told AHS about it, but I would highly recommend AHS dropping them.

My aunt speaks so highly of American Home Shield, and when I moved in to my house in January, I applied for it. Having it now for almost a year, I’ve got the renewal budgeted in. For a $100 deductible to get somebody to come over here, I have peace of mind and I can drink my water. I had a severe back up and filed a claim, and it worked out beautifully. My bathroom was clogged up and their contractor helped me get that clog out. He said everything is working great. I was very thankful.

My central air conditioning went out in my home so I submitted a claim to AHS. The contractors that AHS sent were very professional and punctual. But overall, I think not reading the small print kinda impacted me ‘cause the representative led me to believe that all I had to pay was my $100 deductible and everything would be covered. But then once HVAC came out, they were like they don’t cover everything. And so, I had to get a loan on my house ‘cause I had to come up with money and that was very unexpected. So, that part, I was not pleased with. Just like when I wanted to have my pool equipment, they were, “Oh, yeah." And the light went out of my pool. Come to find out, they don’t cover anything underground, only above ground. There were a lot of misconceptions and the representative at that time should verbally let us know that. But as far as they do handle things in a timely manner, that part was great.

The light kept going out in the bathroom. It didn’t light and when we put new bulbs in, it still wouldn’t light. I submitted a claim to AHS over the phone and Light It Up Electric came out the next day, and fixed the problem. I had another problem with a spotlight in the ceiling and that was just bad bulbs that we had been trying to put in. But he corrected that and corrected the other thing. I knew it was a bad bulb, but we couldn’t figure out how to get under the kitchen light. He showed us how to get there and everything was great. The tech was great. It has been a fine experience, except that their price keeps going up.

All American Cooling was excellent and they came quick. They fixed the issue immediately, and the tech was super nice and professional. I would use them again. I spoke to them at 10:00 in the morning, and they were at my house before 2:00. They were good. I've been with American Home Shield for 10 years, but I got thrown out for like a year because I had some big claim. I’m not as happy as I used to be. They’ve set limits on fixing items and a lot of their vendors stink. They’ve had some horrible vendors. The guys who fixed my washing machine left me without a washing machine for two months. Then, they broke it when they fixed it and had to order another piece, so I had to wait two more weeks. And then, he left and didn’t turn the gas on, and I had to call O&R. It was horrible.

There was a wiring and something else that was loose in our AC. AHS sent Bellair Heating and Air but they didn’t wanna fix it. They claimed that there was hole in the roof and that was what caused the issue. And then, AHS sent out Texas Best Heating & Air and they fixed it. That claim went perfectly. I asked if there was a hole in the roof and they said no. And I didn’t think so too because I have a new roof and it hadn’t even been a year old. Bellair Heating and Air just didn’t wanna do it. AHS should not be using them. But with Texas Best Heating & Air, I had amazing interactions with them. I have multiple properties that I would want to have them come to each time.

My most recent claim with American Home Shield on my AC unit was fine. Prior to that, a guy came out and said there was nothing wrong. My son ended up coming here from Maryland so he could be here when they came out, and they said it was a contact switch. And as soon as the other guy looked at it, he automatically said that was what it was. He didn’t have to say there was nothing wrong.

We submitted a claim for the water heater and everything was handled appropriately and efficiently. We did it on a Friday and then AHS' contractor came out on Sunday. The guy did a temporary fix until they could come out and install the new water heater. It was all done within about four days. The guy was very good and everything is working perfectly now. In my 12 years of being an AHS customer, this was the best experience I've had. Prior to that, I’ve never been happy with them. All my issues had been with the AC units of the last two years, and I feel like they were doing everything they could to avoid replacing it and spending money. They were just patching it. We ended up getting a new unit financed, and then AHS gave us the money for what they covered, which ended up being a few hundred dollars.

Sigmond Plumbing did the service on our garbage disposal that wouldn't work. The guy came out the next day after I filed the claim online and he was very timely and nice. He walked in with a new disposal, did a replacement, and everything was done very professionally. We were very pleased.

The faucets at my washing machine were leaking. I called AHS and they did what they had to do and helped. It took about 48 hours for someone to come out. It was pretty quick. The contractors were very professional. I showed them where the washer was and they looked at it. And they had their little scanner or whatever they were. They seemed to know exactly what to do, then one of them went out and got his tools. He came back in. He was here maybe 30 minutes to 45 minutes. I washed two loads of washing, and no problem.

It went well with Lubbock Plumbing when they came for the electric water heater that quit working. The technician was quite knowledgeable, and he did a good job. Everything's fine now. It was an easy process too when I called this claim in. After two days, the technician came.

American Home Shield is a good company and I've been with them for a year now. I've submitted claims on both tools, online and on the phone, but the best for me is the email because it's documented. Both the author and the recipient get a chance to think about what they wanna say, and so there's no misunderstanding. You can always go back and re-read an email. So far, I've had more than one contractor come out and AHS could do better on that.

The holding tank for our hydronic furnace was leaking. It's a pressure tank so something gave on the inside of it. I submitted the claim to AHS over the phone and I talked to an excellent rep. Badger Heating & Air Conditioning went out, had what they needed and fixed the pressure tank. AHS service is legit, which is nice and I'm very satisfied with them.

Usually, when I call in, the vendor will typically not come out in a timely fashion or on a weekend. This summer, when it was 105 degrees, I couldn’t get an AC guy out here for days. Then they came out, saw what was wrong and had to order the part. That part had to be okayed by American Home Shield. And then, whether they shipped the part or the vendor acquired it, we had gone another week. The ability not to have typical quicker service is the biggest negative that’s turning me off.

Advanced Heating was fantastic. Everything went great with my claim. My main boiler line was vibrating. As it turned out, the regulator failed so the pressure was dropping. The pressure has dropped in the lines where it’s vibrating crazily. The guy who came out was really great. He diagnosed it right away. He put it back and tighten up all the straps that the line had caused to break loose a little bit. I hired him on my own to come back and work another problem for me. Advanced Heating is highly recommended. From now on, I’ll ask AHS for them.

I had water coming out of the furnace of my HVAC unit and it was flooding under my wooden floors and I didn’t like that. I wanted it fixed right away. I called in to American Home Shield, and the first people that they suggested couldn’t get to me for three weeks. And I said to them, “Water is under my floor. I don’t wanna lose my floor, so I need someone sooner.” So I asked them to suggest another company, which they did. I was pleased that they did, because the contractors were excellent. They were right on time, professional and very courteous. I really was pleased. The coils on the air-conditioning were very dirty so the water couldn't go in the right channel. It was going into the pan at the very bottom and overflowed to the floor, and they cleaned them.

Climate Express had come out to do a winterization service. Two days later, there was a clock in the drain that had caused the AC unit stopped turning on. It would turn on for a brief moment, and then turn back off, and it kinda cycled through that. It wasn’t cooling the house. I was satisfied with the work that was performed. Climate Express was very professional and prompt. They explained everything, what they did and ran through the process.

Climate Masters came out for our HTG. Everything went well. The motor of the burner wasn't working and they checked it and said that it needed to be replaced. So they replaced that one with a new one and it's working now. In the beginning, there were some issues in reporting the problem to AHS to get their approval. The claim stayed with no progress for a couple of days just because the tech didn't send AHS the explanation about the diagnosis. Also, I wasn't sure why he didn't get the approval when he was in my house, so he can’t fix it. I stayed without a heating system for maybe four days. And then I have to call many times. But I was able to expedite that through American Home Shield.

I prefer submitting claims with Home Shield online. It’s pretty easy. My heater wasn’t working, and it was cold. I submitted the claim Thursday morning so I had to go all day Thursday, but Friday evening, the contractor showed up. They got right back to me and the guy squeezed me into his schedule so that we wouldn’t have to go another night. He was awesome. He was friendly, but not freaky friendly. I was babysitting a pair of twins then. I didn’t have to worry about anything. He was there for two hours and everything has been perfect since then.

I had an air conditioner problem, and my claim on it went well. I called American Home Shield and they took it out to a local people. They called me and said, "With the heat wave, maybe late today, probably tomorrow," and Ray's Heating & Air came out within a few hours later, took care of my problem, and left.

I had a leak in my refrigerator and American Home Shield sent Sears out. The tech took some type of torch heat thing because the refrigerator had some ice buildup and stuff on the back of the filter. He had to get all that off then clean the filter. He then put it back in. He got the refrigerator working again. He was a great guy and he did great work. But the very next day, the water machine wasn't working. I called the contractor back and they came back out. They fixed the water machine as well because that part was working before they did the work on it. Everything is fine.

The toilet wouldn’t stop flowing. I filed a claim online with American Home Shield. Two guys from Confidence Plumbing came out, and they were nice, friendly and professional. They arrived on time and fixed the job, and left everything in order. They did the repair in one visit. It was very quick.

The furnace didn’t kick on last year and the company assigned through American Home Shield came out. It was a happy experience. The contractor wrote on the little ticket and said if anyone had to come back out, the combo limit switch would need to be replaced. It worked for a year and this year when I go turn it on, it did not turn on. All Comfort Specialist still looked at it and didn't just take somebody's word for it. They were totally prepared for the job, which was awesome. They went ahead and diagnosed the same sad situation, but because the last company was so nice, they made sure it was the combo limit switch.

The unit got low on Freon, so it froze up and got clogged. We called AHS and the tech from United Air came out and put more Freon in. He thought he had to replace a part, which he didn’t end up having to do because he filled it with Freon and then came back two weeks later and the unit is running fine. The tech addressed the issue and everything is good.

I've been with Home Shield for almost 30 years. Over the years, the coverage has decreased some. Before, they covered almost all my air conditioning, now they don't. Still, when I contact them, their reps are extremely helpful. The contractors they send have been pretty good about paying attention to us. If I have problems, I'll call AHS back and say, I'm having a hard time trying to communicate with their contractor and they'll quickly find a new one for me. Recently, I had a plumbing company come out and they were fabulous. They worked with my schedule, were on time and ordered the part needed. They came back on the day I was available to get them back.

The sink stopped working and functioning, but it was because it needed a little crank. The tech from Rapp’s Heating & AC handled it really quickly and fine. It was an excellent experience.

As an investment company, we buy and sell real estate property throughout the US. My realtor at one of our properties noticed that there was an issue with the AC on the outside. The realtor told me to call AHS' customer service number to set up an appointment and it was $75. The reps dealt with my claim well and they sent Indoor Comfort Experts to do service. The tech from Indoor Comfort who was sent was a very nice employee worked on the AC as well as some issue in the attic.

I called in to schedule an appointment for an annual assessment for my AC which I had replaced in 2017. The rep I spoke with and the contractor that came out were excellent. However, when I viewed my bank statement for October, I noticed an increase in the payment per month.

When I first purchased my home about nine years ago, and I remembered someone suggested American Home Shield to me back then. I figured that I've had my house a while now, it's maybe time for me to look for another place. I remembered their name in my head, and so I went with them. I've been with AHS for a year and a half. I do everything online because it is easier, I can do it while I'm on the go. I just go on the website, submit the claim, tell them what I want and what the problem is, and everything is done immediately. And then, I can go on with my day. And then, I get a call within a day letting me know when everything is gonna be taken care of or when someone is gonna be coming out.

The seal on the refrigerator had come loose and it was kind of dangling. American Home Shield sent out Greenway, and their guy did a really easy fix. There's a slot that it fits into. My husband and I felt really stupid after he showed us that, because we could've done it. But the guy was very helpful and he fixed it. He said that if there was any more problem with it, he would come back and maybe put a new one on. But it really doesn't look like it needs a new one.

I had a toilet that was running after you flushed it. It won’t shut off. American Home Shield was very prompt once I called. The plumber was excellent. He was running late, but they called me and told me he was running late. So, at least I was aware of what’s going on. He got the problem fixed in about a little longer than five minutes. He was friendly and courteous. I was very happy with the experience. The appliance guy that came out was also very friendly. He tried to figure out what the problem was, and I’m very happy with the service.

I really like the service from Home Shield so I've been with them for so many years. I've had them for 6 years in my current house and even before that. I had a claim with my air conditioner and they sent a good guy from AirPro. It's a new company because, earlier, I used to get a tech from Total Air Care. Since the visit, the air conditioner has been running well so far.

One of the wires outside of our AC got disconnected. American Home Shield sent out a tech from Reep's Air & Refrigeration and he just reconnected it. He was great.

My LG refrigerator stopped working so I contacted American Home Shield to get service ‘cause I have a warranty with them. I filed the claim through their website and it was very straightforward. I got an email from them within a couple of hours saying that they had assigned Austin Appliance to come out and take a look at it, and that they would be out within 24 hours.

The dishwasher's top panel had fallen out. I called AHS and gave them my number, then they said they'd get back to me. They sent me an email that said that Angel Appliance had been assigned, then Angel Appliance called and made an appointment with me. They showed up when they were supposed to and the guy who showed up was very nice and very polite. The dishwasher's working fine now, too. This is the second time I’ve used AHS and the first time was when I thought my garbage disposal was going out. But the guy that came over said that it wasn’t leaking. All in all, AHS has satisfied customers and the contractors they send out do their job.

Our AC's thermostat wasn't working at all. My husband filed a claim and a contractor came the next day. He asked me what it was and I told him. He said he knew exactly what the problem was. And he went out and said that was in fact the problem, and fixed it. He was great. It was super quick. Every time we've had to use AHS we've gotten quick responses, and it's always been great.

The drain clogged and D & B Plumbing Service did a great job on it. It would be nice though if the contractors could get out a little bit more quickly and respond quickly. ‘Cause sometimes we wait a few days, like three or four days, sometimes five. But so far, the service at American Home Shield has been okay.

I've had difficulty submitting a claim with American Home Shield. When I call in, their call center is in the Philippines, and I have a very difficult time understanding the people and getting called back from them. They refuse to escalate, and I cannot get to an American call center. To get anywhere with a regular customer service people is impossible and even when I get to the customer service people, it's still ridiculous. I called the local sales rep who then escalated everything and got to an American person, and then everything went smoothly from there.

I've had three claims and so far, it's been very good and I have no complaints. In one claim, Mr. Fix It Appliance Service fixed the dishwasher that was leaking. I filed the claim online and the process was straightforward and very easy to follow. They sent me an email that says I would be contacted in the next couple of days, and I got contacted and the schedule for when the tech was gonna come out was set. Even up to the day, they were saying, “Oh, he's coming out at a certain time.” So, they kept me updated. Then, I talked to the contractor who came out on the phone and he was responsive, knowledgeable, and professional.

The housing for the water filter on my refrigerator broke. I went to the AHS website to put in a claim and everything seemed to go very well. The process was good and simple. The techs came out, quickly looked at the issue, got a replacement part and replaced it. They were very helpful and thoughtful. It was a good experience.

One time, our fans were giving us trouble and we decided to try to get them fixed or replaced. We went online to submit a claim to AHS and found their website to be straightforward. A & S Electric took a day to get in contact and then came to do service. The techs did the trick and back when they came, I saw no issue and the fans got replaced. But one month later, the fans are squeaking a little bit again. Even so, the claim went well. I've recommended a lot of people to AHS.

AHS has been doing a good job and I've been happy with them. I even sold a house a couple of years ago and I recommended that they get the warranty from them. Whenever I have a claim, I am used to submitting it online. I called once a long time ago, and it seemed like it took forever for anybody to answer. Then in a recent claim, my furnace for a tenant wasn't working so somebody came out and fixed it. He had to come out twice but he did a good job. And everything is still working now.

American Home Shield has been very good. They were very accommodating in not asking me to plop down a bunch of money upfront. Also, they bill me monthly and so far, that has worked out fine. One time, I submitted a claim when a switch got turned off and I had no idea how. Dave came out and I was very happy with the service and the response time.

I submitted in a claim online and then it went on for a week with no response. So, I submitted it again then they were out within two days. The techs were top of the line. They determined that the hinges on the oven were bent. But since the repair, it's been working great. Overall, everything went smoother than I expected, so it was good.

The heater was having issues and I submitted a claim online to American Home Shield. The website was simple, straightforward and easy to use. I submitted the claim on Thursday night, the contractor called on Friday and we had things set up for Monday. They were great and it didn't take them long to figure out exactly what was wrong with it. The repair was done in a timely manner. Plus, they were very helpful and informative. The monthly payments to AHS might've outweighed that one time that I've had to call them out but I've only been living in this house for five months, so who knows what else might come up.

Every time I call American Home Shield, there’s someone who fixes it up. I have no problem with them, so I’ll stick with them for a while. South Tampa Pool & Spa recently fixed my claim really well. I did the claim for it online as I work a lot online, so it’s easy for me to do.

So far, I'm pleased with American Home. Their claims process is very easy. It's very streamlined. The dryer wasn’t heating up recently and the gentleman that AHS sent out was great. He told me what I could do to prevent that from happening in the future, which was helpful. He showed me how to open up, like some kind of reservoir in my dryer, and to vacuum it out to keep the heating element from burning out. He did his work quickly and efficiently. It was a good experience, overall.

I had a pool heater failure so I went online to file a claim. As a person that's used to the AHS website, the website is much easier because most of the time, there's a communication problem between the attendant answering the phone and myself. So, by typing it, they don’t ask or try to understand, they don’t ask any extra questions, and then when they tell me my ticket is assigned, I usually call the service people and then tell them the manufacturer name of the part, so they know exactly what they're doing. An appointment was made with Tampa Bay Pool and Spa. We scheduled a time that was convenient to both of us. The gentleman who came out was exceptional, personable and knowledgeable. He repaired the pool heater. I ran it through its cycles and it works. The performance since his repairs was excellent.

AHS is the worst home warranty company. DO Not waste your money. We called in to report a claim on our aunt's Air Conditioning unit. The contractor they sent out Artic Air, was just as dishonest as the American Home Shield. Artic Air said that the charge would be $1630.00 but that the home warranty would not cover any of it. The person from Artic Air was rude on top of that. Called American Home Shield and was told that the contractor was wrong and that there was coverage in the amount of $775.00.

I am a new homeowner and a pipe burst in my house this morning. I was able to isolate the leak and I called a top-reviewed plumbing service and AHS within 10 minutes of each other. The plumbing service was able to see me almost immediately, and while on the phone with AHS I said that I had a technician en-route. The AHS rep then said that because I had called a plumber on my own, there was no way to work with AHS at that point. I asked if I could cancel the plumber and instead work through AHS but I was not given a clear response even though I asked the question multiple times. She kept saying "we have a process, sir, and you did not follow it".

I am a realtor and a representative would come into the office to speak about American Home Shield. I was sold. I have given AHS warranty as a gift to my clients. I finally decided to sign up. I felt so confident my issue would be taken care of 'cause the AHS rep spoke about the fantastic coverage and customer service. I had a leak in my toilet and contacted AHS for the very first time and I had the worst customer service experience!! When the rep could not answer my concerns I would ask for a supervisor and they would say to hold then after waiting for about 15 minutes each time I would get disconnected. This happened to me several times. I finally after the fourth try I was connected to a supervisor and let her know my concern and she said she had to review my case and would call me within 48 hours and I never got a call back!!

I called in to file my claim and the representative I spoke to was nice and courteous. Universal Appliance Repair came out and looked at my refrigerator, washer, and dryer. They ended up fixing the dryer and they replaced the washer. The refrigerator door wasn’t closing and it still did not close the way it should. There was leaking water. American Home Shield sent out another technician, Sears. They disregarded everything that Universal told them.

My fridge died, and I called AHS immediately. Ten days later, I had spent more than $100 in ice to live out of coolers, and my fridge was still broken. By then, two separate contractors had come out and recommended replacement, but AHS insisted on more testing to diagnose the exact location of the leak. This would have taken an additional one to two weeks, which meant we would have been without a working fridge for weeks. I have two young children and no backup fridge -- this was out of the question for us.

I submitted a claim online to American Home Shield for my furnace and everything went well. My husband and I both work during the day, and they offered to come the next day, but I had executive meetings that I couldn’t miss, so we ended up having to schedule it for later in the week. They were awesome and the customer service was exemplary. Butch, the guy who came out, was excellent and he shared our options with us. He talked about what the problem was so, we were excited. He was good. The furnace was a bust, so we ended up having to get a new furnace. We scheduled to have them install a new furnace, which took a little bit longer but we had it done before the weather got cold. It took about a week at the most.

I've had some work done on my HVAC unit over the summer due to a leak, and it turned out that someone had turned off the gas. It was as simple as turning the gas back on and one would think that during a heating inspection, they would check that. However, Starlight HVAC, the first team that came out, did a crappy job and so they're not my friend. I was told that my heater worked but 2 weeks later, it wouldn't heat even though it would come on. It resulted in me having to call American Home Shield for the second time so a guy from Metropolitan Heating and Air Conditioning came out and he fixed it. So, the whole experience was not a good because I had to miss work twice, and it turned out that the problem was very simple.

Something was wrong with my dryer and it wouldn’t warm up. I went online to put in a claim and I found the AHS site easy to use. Then the contractor came and fixed the dryer in under an hour.

I'm selling my home, and the home inspector noted a problem. I called American Home Shield, but when the tech came out, there was no leakage. He brought his son, and they both looked at the issue. They were there for about five minutes, and they didn't find anything, and they left. But I'm pretty satisfied with American Home Shield. I haven't had any issues lately. Their automated system when filing a claim is pretty efficient.

The Bennett Appliance Repair tech that went out was a very nice person and he did a very good job. But there was nothing wrong with the microwave or any of the stuff. We had an electrical storm and it tripped the breaker outside. So, they had to reset the breaker. Now, we know how to do it. We've got the air conditioners, furnaces and electrical stuff. Things break down and it's a lot of work when you're older, so I decided to renew AHS. I've had them for two years now and submitting claims online really makes it easier for us. I just go online, pick what the problem is, pay the 75 bucks and submit the claim. So far, we've only had a couple of contractors that came out and all of them have been good.

I’ve been with American Home Shield for two and a half years and there has been no issues with the claims process. Everything is user-friendly. My hot water heater busted on early Saturday morning and the contractor was out there on Tuesday repairing it. Considering that it was the weekend, it was fine and although it wasn’t fun being out of water for four days, it was completely a reasonable time frame.

It's easy to submit claims with Home Shield. You just shoot an email. The vent fan quit working on a microwave and Home Shield sent out Mr. Appliance of Surprise and fixed it. The tech also fixed a freezer and the ice cube maker from the freezer section, and also our stove. He was outstanding.

So far, my experience with AHS has been good. When there was a leak from the master shower into the kitchen ceiling, I filed the claim online and the website was easy to use. The contractor who came was awesome and super friendly. He scheduled the appointment the same day, came out and fixed the problem. He had to cut a hole in the ceiling, but he was super apologetic for it.

I had a plumbing issue on a rental property. The tenant called and said that they had an odor in the house, which smelled like a wet odor. It must have been a leak that has been going on for a while that they didn't know about. He said they pulled the things out of the closet and the floor was damp. I told them to open the access door and see if something was leaking behind the bathtub. He said there was a leak there somewhere, but he didn't know where it was coming from. I put in a claim to American Home Shield that night, on a Sunday, and I said that it was causing secondary damage because the floor was damp. They assigned Greenway Home Services. When I called them the next day, they said, "We're scheduled to go out tomorrow." I said, "It's causing some damage to the house, so if you could, can you go out today?" They said that I'd have to call AHS, which I did and AHS responded, and they sent someone out that day.

The garage door doesn't close correctly. It makes noises, and it was a little tilted. So I called AHS to send me someone from Sears. The tech they sent was well-mannered and professional. They found out that it was the spring, and it was not covered. But it’s fine. AHS applied the $100 deductible that I have toward my repair. And it was a good experience, overall. The customer service is good. And I like it. Their website is also very manageable.

American Home Shield gives discount for a pre-season checkup for heating and cooling, and that’s what I did for my heating. The guys came out and cleaned the heater up. They checked it up and made sure it was running okay. I've used them for maintenance and they know who I am and where I live. They contact me and I contact them ‘cause they usually can't reach me the first time. We make an appointment and they come out on the appointed time. They do the job and leave. They're very polite and well-mannered. They tell me what’s going on. I've asked them questions about the R22 being faded out and what are the things to do. They spoke about it and told me how to go through Home Shield and get the new air conditioner put in in the next year or two. I called Home Shield a couple of times for something that broke down. It was immediately taken care of and I paid what I was supposed to pay. The contractor came out and did the job. I didn’t have to wait.

My condenser went out. And my fan, it would kick on, but wouldn’t start spinning just ‘cause there wasn’t enough power because of the condenser. Climate Express diagnosed the problem in 5 minutes, and they were out of here in 10 minutes. They replaced it and it was great. When I had a plumbing issue not too long ago, I thought a clogged up sink meant a clogged up sink, but apparently, if it was grease, that didn’t count. They didn’t cover that section of it. But otherwise, I’ve had a good experience with American Home Shield whom I've been with for two years now. It's been pretty easy to file a claim as well.

Someone recommended AHS so I got them. If I need a repairman they have someone come out and fix the machine. I have to pay the standard charge, and then everything is fine. A contractor came out for the oven the second time, and they couldn't find the parts to fix it, so they replaced it with a brand new oven. The service has been very good.

I had never lived with a heat pump before, and the thing shut off one morning. There was a loud disconnect sound. American Home Shield's contractor came here and he was really nice. He checked everything out and gave me an education of what was going on. Heat pumps actually had defrost modes. And while they're running, they reverse the refrigerant to check to see if they're icing up. Not only did I get education, but it was a relief because this thing had gotten cold enough to where it starts doing the self-diagnostic stuff.

I filed an AC claim with American Home Shield for the outside unit that just stopped working. There was no air coming into the house from the outside unit. Doing the claim was pretty easy. The guys who came out were really professional. They were here wherever in the window and it was a good experience. They were in and out fairly quickly, fixed the unit, and it was pretty painless. They came out when promised and took care of the issue, and I haven't had any issue since. That's all I can ask for. I just did another claim this morning for my refrigerator. So it went through, I got a notification back that they've assigned someone to it on a certain date and they'll be out there between that time. So far, it's been good.

I tried to turn my garbage disposal on, it just wouldn’t run. I filed a claim online and AHS did a good job with the website. I got a notice on the webpage. It told me it would be Oasis and they will be contacting me within 24 hours to set up an appointment. Oasis did a great job. But the next day, our dishwasher, which is connected to the garbage disposal, overflowed, so I called the tech. I had his number. He came in the next day and found something was clogged, and he fixed it, and that was it. The warranty is saving me a lot of time and money.

We've had American Home Shield going on 4 years and usually when I call, they could send someone out and they get the work done. Sometimes they might have to come back twice, but then the work is done.

I have two homes that are covered under American Home Shield. It started back in 2004 and I liked their consistency of delivering qualified service people. I have passed AHS' name on. I'm on the road all the time so I always have my laptop with me. I do my claims that way. Action Appliance was a contractor AHS sent me and I thought they were very good. They were very responsive and they knew what the issue was right away. I knew there was gonna be a part to get ordered and as soon as that part came in, Action Appliance called me, came right in and put the part in. Everything worked fine after that.

When my dryer had stopped working, American Home Shield sent Anchor Appliance Electric Repair and they were great. But I keep telling American Home Shield not to have Passion Services Pro come out again ever! They’ve sent out the company several times, and they’re a rip-off. Even their employees are telling me the bad stuff they’re doing. And even former employees that I’ve had out here before to fix something has told me the bad stuff that they do. I keep trying to get that across to American Home Shield. And I don’t know if they just use them to save money.

When we got a fake charge from the company pretending to be American Home Shield, they wanted us to give them $65 and they called themselves Home Shield. I called AHS and talked to someone, and they said to disregard it. Otherwise, everything was great. We sent a copy of the fake Home Shield thing to our Realtor and he was gonna talk to the company. The contractors were excellent. The guy who came for the re-key was very nice and he was fantastic. He did the keys and had me check them. Then, the oven guy came and looked at our oven too, and he was good.

The contractor from Anywhere Plumbing Repair was professional. The toilet was stopped-up and he said the line was backed up. He was able to resolve the issue within the same day he came out and since then, the toilet's been working fine. The work ha has done was excellent.

For me, the whole process of submitting an online claim was easy. I did it for a rental property and I’ve only spoken with people by phone, but it was a GE repair person, and I couldn’t ask for him to be any nicer and be any more helpful than he was.

Our dishwasher was backing up with water. My wife submitted a claim to AHS and AG Appliance Repair came out to do service. The tech was a good guy and he knew what he was doing. He was able to address the problem but what he did didn't fix it. We had to escalate it to a plumber but he at least pointed us on the right direction.

The water on the toilet was not going down recently. My husband called in the claim and now everything is fine. We also had a claim for a garbage disposal and the techs changed the disposal. I got home, and everything was working.

We submitted a claim last year when our fridge was going down and American Home Shield wasn’t cooperative. There was no urgency on their side to replace or fix it. And I had to schedule multiple appointments. Some of their contractors couldn’t turn the appointments around in a day. We were without a good fridge for almost two weeks. On our latest claim, though, the experience was good. It was for tune-up and cleaning of the furnace before the winter. The contractors that came were professional and courteous.

I filed a claim to American Home Shield for an icemaker. A guy came out and he made four trips. And every time, we thought he had it fixed, but he didn’t. So, we were about a month without an icemaker. The first time, all he said we needed was a pump and a sensor, but he had to order the parts and he replaced them. An then he said, “Bad news. That didn’t fix it.” So, we had to order some parts for the coils. They did the coils and when they checked the Freon, it was gone. So, they had to make another trip to bring back some part and then they added the Freon.

American Home Shield was excellent and I didn’t have any problems at all with them. They were very professional and helpful also. They came within a couple of days, and I’m pretty good with that.

There were two outlets that went bad. I filed this online and AHS' website was okay. After two days, R&R came. They were good and they fixed the problem. Things are fine now.

I've shopped around and spent a month figuring out who is who and what's going on. At the end of the day, I chose AHS because of how professional they ran their site and their claims process and how the things looked from an outsider looking in. The other companies all overly solicited me for discounts and special deals and tomorrow. It was a joke. And then, when you went into their site to really navigate what they can do, what's covered, it was less professional than the people with the website, which I gave it to AHS.

The washer stopped working. There was no spinning movement and it was not pulling water. The contractor came the next day and he was very nice. He looked at it, and then he said that it was completely out so he recommended that we replace it and so the company did. It was a great experience.

I’ve been with AHS for years with ACs, fans, and water heaters. For my garbage disposal claim, which wasn’t a big deal, they sent out After Hours Plumbing. It took two days max for a technician to come out and it was pretty quick. He was running really rate but it was good because I was too. The nice thing was we were in constant communication together so it worked out for both of us. Also, it couldn’t have gone better because the guy didn’t have the proper garbage disposal in the truck so he had to give me an upgrade. He was awesome and I even gave him some dinner.

When my husband submitted a claim for the water pump, the tech who came provided very good service.

I had flickering lights and I submitted a claim online to AHS. Beacon Hill Electric, Inc. came out and serviced the request in about 24 hours. Their contractor provided good service and I haven't had any more issues since then.

Submitting claims to American Home Shield is straightforward. They got the message and I got an email back that somebody was gonna contact me and somebody did. For my plumbing issue, Waldorf Plumbing came out and they did a wonderful job. But they had to order the part and it took a while to get it in. I waited for almost a week. But once they got the part, they were adamant about putting it in. They put it in and was done within an hour and a half.

AHS has met my needs for fixing both times I needed them. One time, there was a part in my pool filter that leads to the pump which snapped. The pump normally pulls water into the filter then shoots it over into the pump. I submitted a claim to AHS as there was a bunch of leaks 'cause of the pressure that built up. The pump wasn't sucking. Platinum Pool Care's tech came out. He brought a piece out, fixed that and fixed all of the piping leading to the pump as well.

We didn’t want the initial contractor that American Home gave us for the hot water problem we were having. The reviews on that company was so awful. So, we called in and asked for a different company. It was wonderful with All Hours Emergency Plumber. Their technician repaired it the same day. There were a couple of different things he had to repair in there including electrical. There was some wiring that was burned out. However, AHS needs to improve the wait time for the customer service. Usually, if I call them, it takes 40 minutes to get a representative on the phone.

I went to switch my thermostat ‘cause it got cold, but the heat display didn't display. I knew where it was and it wouldn’t work. I even tried turning off the breaker box. The heat pump was working ‘cause the air conditioner was working. So, the issue was the thermostat. It was late at night when I submitted a claim with American Home Shield and then I had an email first thing in the morning. The technician from Myers Comfort came out that day and did great. I told him what I had tried and he told me that it wouldn't do me any good ‘cause the thermostat was broken. The thermostat had to be replaced and it was done. I was happy with that ‘cause it was gonna be cold for a couple of days.

Cal Valley Appliance Repair was sent by American Home Shield after I submitted a claim. I did the claim over the phone, and the AHS rep was very good. Cal Valley came out in like two days. They were great. I was impressed with their promptness and attention to detail. They were professional. Things have been going good since the repair.

American Home Shield's online portal is super easy to use and I totally appreciate that. I’ve used them a couple of times and every time it has been about three days for somebody to respond, but they have on their website that it’s 24 hours for someone to respond. They should update that to say 24 to 48 hours so instead of thinking, "I’m gonna get a call tomorrow,” people would have a different expectation. Under normal circumstances, it's not a huge deal when it’s a dishwasher, but if you've got a plumbing leak, that is a big deal. When my dishwasher wasn’t cleaning, the contractor AHS sent out was great. It would run through the cycle, but everything would still look like it did when I put it in there, but now the dishwasher is working great.

I didn’t agree with American Home Shield for the issue on my dryer. It went out one time and the people they sent out, Sears, came to my home for 4 different times. The man ordered another part every time he came, and when the next one came, he took them apart and ordered something else. The last part that they bought did not even fix the dryer. It took at least 2 and 3 weeks in between times, so I was without a dryer for at least 2 months. I then ended up going and purchasing another dryer. And when I explained this to them, they did not want to refund me for the dryer I had already purchased. Basically, they told me that I shoulda waited and never purchased a dryer. I told them, “So, you want to sit at home for three months without a dryer?” But in another claim, something with the furnace was leaking and Strong River Heating & Air came out. The guy was good and the furnace has been operating great since he did the service.

When I speak to AHS' reps, most of them have foreign accents and it's hard to understand. It also takes a little time to get through on the phone sometimes because of long wait times. But other than that, the claims process is okay. I also like the fact that their warranty covers a lot of things.

The door of my oven wouldn’t close all the way. I submitted a claim online with AHS and they sent out LA Appliance Service. When the techs came, they looked at it quickly and said that the hinges needed to be fixed. Then they took the oven door off and had to rebuild the hinges. After, they brought it back and put it in. The technicians were nice and it was a pretty easy job. But they had my oven door for four weeks while the hinges were being rebuilt. Still, I have two ovens so it wasn’t like I was left without one and it was not a big deal. In the end, it took them 10 minutes to install the repaired oven and it works fine now

I did not have a washing machine for two months because of American Home Shield. The customer service was really, really poor. The contractor, The Appliance Guys, had to come out three or four times and give the same diagnosis because, on the customer service end of things, American Home Shield would tell me that they would put stuff down, but they didn't, and that they checked out the parts but they didn't. It was a two-month process but it should have been one-and-done.

My recent claim experience with American Home Shield was great. I had an issue with the garage door opener. It was like the motor took a dump. The contractor from Exit Garage Doors was good. He diagnosed the problem right away and had the part on him. It worked out great and quickly. It took him maybe an hour to repair the problem.

Every one of AHSs' contractors that I've had has done a great job. Recently, I needed a leaking fitting changed. I went through a simple and seamless process to submit the claim to Home Shield and they sent Third Generation Plumbing and Mechanical to me. Their tech came in and fixed my issue in no time.

I was pleased with the guy from Sears who came out for my kitchen stove. The oven would come on, but it would never heat up. So, the first time he came out, he didn’t have the part that he thought he needed. He came back the next week and he brought a valve. It still didn't work so he returned another time with either another valve or an igniter. But it still wasn’t working so I called and told him that.

We had an AC claim with American Home Shield and when they sent Action Appliance, it was a horrible experience. All Valley Appliance was the good one that came out and did fix the AC, and they’ve done a great job for us ever since. I’ve had a problem with Action Appliance before when I tried to hire them directly. They just came out. They missed their appointment. When they did come out, they tried to have me repair something I didn't need repaired. They didn't know what they were talking about. They delayed about a week, making me wait for a part that we didn't even need. And then, I stopped using them because the scheduling person and the one who answered the phone with me at the time was super-rude. And so, I didn't use them ever again.

One of our main floor ACs that cools the master wasn't cooling. I called American Home Shield and spoke to an agent. It was one of the more helpful experiences that I've had with them. I've had some not so easy times discussing the problem and getting the help that we needed because we were sent out another company initially, and we just had problems with them. So, the day that I called to request Air of Texas, the rep was very helpful. She said they'd give us a call within 24 hours, and they did.

I’m very satisfied with the service American Home Shield performs. I have never been disappointed. I submit my claims over the phone but sometimes it takes an awfully long time to get a rep. But they are very polite. The last group that came out was excellent. They determined that the furnace needed a new control board.

For the last service I had with AHS's contractor, American Heating & Service, the tech who came out had great character and a great attitude. That time, I was taking advantage of AHS's special to have a professional come out and look over my AC that hasn't had a problem in years. The tech came and couldn't find anything wrong with my AC but his opinion was since I had the original AC unit since the house was build in 1997, I should replace everything which would be $7000 or $8000. He also told me that they offer financial assistance.

Byrd's Plumbing Services was sent out for us but they didn't do a whole lot in terms of resolving my problem. They tried to troubleshoot it but they really couldn't figure out what was wrong with the unit in the end. At the time of them leaving, it was operational. It wasn't operational due to anything that they did because it kinda has a mind of its own of when it's working and when it's not working. But again, they went through a couple of motions, hoping that it may prevent it from recurring, yet they had no idea if they really resolved the problem. So, there's no fault on the company.

When getting a contract please review the fine print. I had an issue with my brand new American Standard HVAC system in May 2019. In May I contacted American Home Shield in reference to a concern I had about my unit a week later someone came to check the unit and stated that is is an issue with the compressor and they must have AHS order the part which was still under warranty because I purchased the unit in 2017. Two week later the part arrived and I was told I need to pay $575 for Freon once the part is changed because AHS only cover a portion and we are responsible for the rest.

I couldn't get the cs rep who is Indian to understand my predicament and could not get them to connect me to someone in America who I believe would understand me better, not just speech wise but culturally wise.

Nothing more disturbing then to come home and find out your garage door won't open! Called AHS last last night to report the issue. Got a call first thing the next morning from Flash Garage Door service advising me they would have a tech at my house within a few hours. Technician's name was Josh. He diagnosed the problem and corrected the issue in about 20 minutes. Not only did he fix everything but he reprogrammed the remotes in both my cars which would have been a serious issue for me! Great Experience!!

We have had 3 repairmen come and work on this dishwasher. First time was 12-23-2018 where they replaced a thermal fuse kit. Then on 7-18-2019 we had a repairman come and replace a water valve due to a leak. Then on 10-23-2019 3rd repairman came and said our dishwasher shorted out. Burnt wiring inside. Described dishwasher as being unsafe!! After almost a week we called to see what AHS was going to do and they again want to repair this dishwasher. This is a KitchenAid dishwasher and is almost 13 years old. We have paid $225 for service calls not including the $88 we pay a month to have this warranty. So yes AHS is really good at sending repairmen to your house but will continue repair even an unsafe appliances.

When our dishwasher didn't work, I submitted a claim online. The motor was out and it didn’t spray. American Home Shield replaced the entire dishwasher. There were options and the new unit is better. My adult son was home when it was installed and the service went well.

It's very easy using the American Home Shield website to make a claim. I did one for plumbing and one for a rekey. In about a week, someone came out for the service request. For my plumbing claim, that was two weeks ago and Pipe Master LLC was sent out. The guy from there was timely and excellent. He was very professional and he explained everything. He was here for about an hour and he fixed the toilet. It's been great since.

After trying to go online, I ended up calling and they took my credit card information for the $100 deductible or service charge. They then sent me an email telling me that they had sent the service order to Micah and his company is Rice. I called at about 8:30 that morning and Micah came out a couple of hours later on that same morning. He fixed the problem and did a very good job. All went well and it was a very pleasant experience. I wanna say thank you to all.

We had leaks in our tub and under the toilet in the valve that connects to the wall. I phoned in a claim to American Home Shield and the rep whom I spoke with was very sweet. Simple Solutions, one of their contractors came out in two days. I was really impressed with the young man they sent out. He was very, very knowledgeable. He did what he needed to do and he got out. It was perfect. Everything has been working great since then.

Before American Home Shield sent out Sears, who is absolutely the best on the block, AHS tried to send the first person out. And it was a constant miscommunication. They said that they were coming out but they didn’t show. Then they said that they tried to get ahold of me yet there were no text messages nor voicemails. And whenever I called them up, it was like they didn’t have time. I should not have had to go through the iterations as many times as I did.

When I make a call to American Home Shield, they get things taken care of. I use the 800 number when I call, and their reps are polite and knowledgeable. But sometimes I wait on the phone for 40 minutes. That is not good. And I realized, we could email, but I like to talk to someone. The contractors have been excellent except for one, and I've told AHS not to ever send one back to my house again ever. I really liked Hansen. It works really well. They are professional, very courteous, and they're knowledgeable like they know what they're doing.

I had a claim with American Home Shield on my microwave, and my experience was horrible. Swift Appliance Repair was great. But the previous company that they had, Premier Appliance Services, was horrible. They had two appointments they did not show up for. It took me like a month to get one item done. The first time I called to make a request for repair, the guy came and fixed it, and within five minutes, it was not working. He literally was leaving my house when the item went back to the same problem. So, I called American Home Shield and the people came back, and he said that it was something above their ability to repair. In the meantime, it was twice, they didn't show up, so then AHS assigned it to a second company, and that was the company that did fix it. What they told me was that the first contractor had brought a defective part.

I'm very happy with my AC unit. Air Max came out, was on time, did the work. No issues. This contractor was awesome.

I called AHS when my washing machine broke. Everything was great with the claims rep that I talked to, and then they sent somebody the next day. It was the first time that I ever had somebody who gave me a window of two hours, and they showed up 15 minutes early before the first time. After the service, everything is working well.

Making claims has been quick and easy. I just get online and answer the questions that they have. Usually within 24 to 48 hours, somebody is contacting me to take care of whatever it is I need to have done. The ones that have come to my house have been really good. They're professional and they know what they're doing. I saw that American Home Shield had sent out an email talking about a winter precheck to make sure the heaters were in good shape, so I took advantage of it. Austin came out and did a real good job for me.

American Home Shield's claim process is getting way faster now because it used to take a long time. I am very grateful for that. When my garbage disposal was bad, I called and the very same day, they contacted me back. I call when I have a claim and it's automated. A tech from Hers & His Plumbing came out. The garbage disposal had to be changed and that took the tech about an hour. My disposal has been excellent.

I'm very pleased with the coverage and the people I've been interacting with at AHS. When a dishwasher died, I spoke with their representatives about having it fixed and my experience was good. They were very helpful and walked me through the process. The contractor they sent out was very good, too. He worked with us and told us what the problem was. But he wasn't able to fix it because it was such an old unit. Right now, I've gotta submit my paperwork to AHS and they're gonna reimburse me. Other than that, we also had a repair done on a refrigerator and the tech who came out did a good job. He found out what the problem was, ordered the part, and came back soon as the part came in. Everything is going very well now.

The spin motor board went out and so I called American Home Shield to submit a claim. The contractor came out the next day. He was a good guy. He was the same one that came and diagnosed the system and told me we needed a new board, and he was also the one that came in and installed it. He also fixed the air conditioner and made sure that it was working before he left.

My experience with American Home Shield has been awesome. I had two people out here and it was great. Everything was perfect.

Submitting a claim with American Home Shield for a rekey was easy. I put it all online and then the contractor came after three hours and everything went well.

On the news, they’ve been rating home warranty companies, how some of them are not able to do what they need to do. But I have not had that experience with American Home Shield. As a matter of fact, I changed over to them from First American Home Warranty recently and I'm pretty pleased. When my dryer was not drying properly and my washer wasn’t washing well, I called American Home Shield and submitted the claim. They responded to me by setting up an appointment and the contractor came out. They diagnosed what the problem was and were very professional. They were able to diagnose that the washer was fine but the dryer had a gas leak. They were able to replace my dryer though, and they did that.

The evaporator pump was installed without any new tubing on it. So the tubing got clogged up and it quit working, and water was coming out in our basement. My husband did the claim online, and then I called the contractor and they came right out. They are a good company. The tech changed out the tubing, which was causing a clog, and immediately freed it up and it started working. We don’t have water in our basement now.

Out AC was leaking. I just called Home Shield and got it all worked out. It was the $75 expense upfront and everything is covered. We've been really happy the claim process. And then, the guy from Family AC Service Solutions who came out was very professional and got the AC fixed. The issue had something to do with the condensation line and he explained it all perfectly. If I had any questions regarding it, he would just walk me right through it and explained it as best he could.

Hers & His Plumbing had to replace the item because the whole thing sheared off when they went to remove it. The problem with the water heater has now been solved. The water doesn’t smell anymore like it was and all is good. We paid the portion that we had to pay for which we knew upfront, but American Home Shield didn’t wanna pay for the full price of the product. That was crappy.

Our bathroom sink stopped up and water wasn’t flowing through it. I tried filing a claim to AHS online, but for some reason, the system wasn’t recognizing that I had a contract with them. So, I did it over the phone and the lady I spoke to was fine. Our experience with Aaron’s Plumbing, Heating & Air Conditioning, the contractor that they sent out was fine. Our bathroom sink has been fine since they've been out.

We had a problem with the dishwasher. It was not fitting into the cabinet correctly. We had Bay To Bay Appliance Repair come out to see if they could correct the problem. We had no problem submitting the claim with AHS, but the contractor didn't do anything. We had an electrician that was here working on some electrical issues for us and he was the one that fixed it for us. I didn't know there was a remedy until the electrician pushed in and told me what we had to do to get it to work. All he did was just push it and adjust it and it went right in.