American Home Shield Reviews

American Home Shield sent out another repair technician and everything is ok now so I am satisfied now.

We’ve had a couple of issues with the house. We've had a breakage underneath the tub. AHS called a plumber out and they said it was not covered. I had no idea why it was not covered. They said, “The pipe was modified.” I said, “I just bought the house. There’s a valve that’s broken.” That was the very first issue, which affected my opinion of them overall. But since we've had Brown Air Conditioning & Heating, our experience has been good. They were absolutely fantastic with the calls, updates, notices, emails, the whole works. But the one I’m dealing with now is another plumber.

The oven door had a crack in the inside glass and C&R Service Solutions could not replace that, so we had to get a whole new oven. I went with one of American Home Shield's options where they replaced the oven. The new unit was delivered in a week or two when I decided, and then it was installed after three weeks. I am really happy with the new oven because it is one of these microwave combos with the oven beneath it.

My furnace for air conditioning was going off recently and I didn’t have any difficulties with the claim. Prior to this though, I’ve had many difficulties with American Home Shield. Customer service takes down your information and I don’t know what they do with it. Several times for my current information, it’s been put in the system and the information has been put in wrong or the old information has been left there which causes the workers to come out, but they’re calling the old telephone number. Then I’ve had instances with the people that they contract with not showing up for jobs, being very rude and disrespectful, but then still trying to charge for something that they did not show up to. I’ve been thinking about leaving American Home Shield because I don’t like the customer service. I feel like I’m paying for the service that they should have more loyal people for. I’m not satisfied with the service at all.

I kept having problems with the water coming up from the well. The tank was waterlogged and then the jet tip missed. The technicians from DC Jenkins that came out were fantastic! Since then, everything has been good. I've also had an issue with the septic pump. The contractor that AHS sent out fixed that and they went really quick. AHS showed that they got some good people out there that could handle the problem and I was happy with those people.

I had a claim with AHS and they sent Hayco. Everybody did their job well and I was very impressed. But the heat pump won't adjust correctly and it won't hold heat. I called Hayco and they said I had to call Home Shield. I put in a claim online and it said, "We'll contact the contractor" but I didn't know if they were saying I needed to do it or they were going to. I went to the chat and they told me that they would be getting ahold of Hayco. As far as timeliness, friendliness and the repair people, Home Shield was great and they were very responsive.

Everything went pretty good with my claim. It was for my washing machine, which was leaking out the front. I did the claim online and that was pretty easy. American Home Shield took my claim right online. The only thing was that they sent a text that said they would be calling to schedule an appointment but then they just sent me a text with the time. In my scenario, that worked out fine but I don’t know that that would work for everybody. In the past, I’ve had good and bad people come out for different home warranty companies. It really just depends who comes out. You get a lot of dishonesty in that type of business but the guy who came out from Shoreline Appliance was really good. He showed me how to access it since it was a pretty minor problem and it had happened before. He even showed me how to get to the menu to evaluate it. He was definitely honest too.

I was pleased when Appliance Parts & Service came on time and looked at my oven and fridge. I've been with American Home Shield for almost two years and haven't had any problems.

CNJ Services came out and they fixed the garbage disposal. They were professional and very prompt. Everything has been resolved. We have American Home Shield for nine years, since we bought the house. When we use them, everything has been fine. I have it just in case ’cause the house was built in ’02. I'm hanging on ’cause I know my air conditioner is gonna crap out. That's a big-ticket item. It's about a $5,000 ticket item. It’s an original unit in the house and I guarantee that as soon as I get rid of the home warranty, it'll crap out.

AHS is a good company. When we moved into a new house and needed to rekey the lock, we submitted an online claim and were given a timeframe that was on the same day. The service and interactions provided by the contractor were great. The lock has been functioning fine since then.

We had a plumbing issue and that time we were in the midst of having problems with evacuations and power but J & A Plumbing and Rooter still got back to me and set the appointment. The technician came out, and he was in and out in 30 minutes, and it couldn’t have gone smoother. It was very nice to have something that positive happening during that time. Submitting the claim was very simple.

Our dishwasher keeps having an error. At first, it showed that it needed a new motor. The technician said that the dishwasher was fairly new but it was showing that it needed a new motor. So he explained it and then they put in a new motor. Then we were running it and it popped up another error and it quit running. The guy came out, and it said it needed a new board so he put in a new one. It was running like how it was set to run and then it just started beeping. When I opened it, there was this error code and it had stopped. The guy said that they were doing everything that it said and he was running it through. He also said that he would let Home Shield know about it and they would have to decide what they would want him to do with it. But I haven't heard anything since.

Oasis came and fixed the heater the first time. But less than 24 hours later, it broke. And then, they turned around and claimed that my heater was improperly installed. When they talked to the Home Shield representative, they told them that I had a flawed design, and then they told a different representative that they couldn’t fix it. Oasis called them as soon as they turned around and told me to call them to get a new guy out there. But because it was so cold, I went ahead and paid out-of-pocket and got somebody else to do it. I hired a guy on my own. It was Bryant Plumbing, Heating & Air Conditioning, and they said there was nothing wrong with the machine. After that, I talked to the customer rep and explained. So then, the rep considered we used a different contractor. Home Shield's reps were very polite and courteous on the phone. It was the contractor they’ve sent out that I was really dissatisfied with.

When I submitted the claim online for the dishwasher, it worked out really smoothly. The process was super easy. After filing the claim, I was contacted fast. We had some leak issues with the dishwasher and it wasn't working very well. There were some things that weren't quite lined up right. The technician who came was super knowledgeable and very professional. It all turned out great. Everything was really good, straightforward and hassle-free. And it had minimal impact on our lives, which was appreciated.

We moved into a new home. I called Home Shield and then they put us in contact with Steve Locksmiths. The technician then changed the locks.

To submit a claim for my AC and heat, I went online. Using American Home Shield's website was easy, straightforward, and simple. It took a week and a half to send a contractor out, but for what it was, it was acceptable. A week and a half isn't the longest. My AC and my heat were not working. The contractor was very knowledgeable. He explained the situation, what he did and what he was doing. He even gave me advice on extra stuff for the AC so it lasts longer.

When I submit claims over the phone, I'm able to get through the process quickly. And American Home Shield is responsive to sending people out. However, lots of times, the companies you get are start-ups and are trying to build their customer base so you don’t always get the best technicians. Normally, the stuff gets fixed though. If you use AHS quite a bit on small things, you won’t get your return on it. But we got it primarily as a buffer for any big-ticket items that we might have like the AC and heat. It works well on that kind of stuff. We’ve been pleased with what we’ve got.

It was determined that my dishwasher needed to be replaced. It took 3 weeks - and I got no information from AHS at all. Had to call again and again - once was on hold for 1 1/2 hours! Finally got delivery, got a phone call when the truck was 20 minutes from my house in the middle of the day without any pre-notice. Had to leave work to meet delivery. HORRIBLE service. I've had my contract for 8 years and this is the first appliance that has had to be replaced. Very dissatisfied!

Absolute worst experience I have ever had with a service company. They don't actually cover what they advertise, they misled us, lied about being denied service on our water heater due to "pre-existing" conditions, when the unit is 15 years old and anyone with a 15 year old water heater would know that EVERYTHING is pre-existing! Yet their salesman and their own advertising material clearly states they cover services at ANY AGE. Yet they actually LIED to us, as I spoke with the company that came out to our home and they told me that AHS actually told them, that we were denied due to contract being only 2 days old. We can't help the fact that our water heater started leaking at that time. So based on their "theory", let's say you buy a new car, get insurance, drive the car off the dealers' lot, and get into a wreck. So the insurance company going to deny the claim due to "only being under contract for 1 day?" NO. Worst company I have EVER dealt with.

I have held this policy for 6 years. Needed to use it for the second time due to broken water heater. Put service request in Sunday night. Called first thing Monday morning to be told plumber was not available until Tuesday. Customer service could care less about the issue customer is going through. Asked to speak with supervisor; they declined to take the call. UNBELIEVABLE! Plumber finally comes out at 4pm on Tuesday to do a repair outside of what's covered. Same issue occurs 2 hours after they leave. Clearly their "fix" did not work.

On November 7 2019 my hot water went out. After calling AHS they set up my service. They could not service me till November 11. That's 5 days with no hot water. How long could you not shower, wash clothes, dishes? I was told this is well within American Home Shield's guidelines. I was told over and over there is nothing they could do.

1 star is too much for this company. I used their service for 5 years. After submitting my first claim for a leaking water heater over 8 days ago, still nothing has happened. I now have flooring damage and mold that AHS will not admit responsibility for. This will be my last year with this "service". If you are looking around for a company like this, I advise to look elsewhere. Don't put yourself through more of a headache by having to deal with them.

If I could put a zero I would. We have been dealing with a septic problem for over 3 weeks now since reporting to AHS. First contractor no showed. They wouldn't assign another one until they too could not reach them. Second contractor came out, did not do the free pump, diagnosed as a broken pump, and never submitted quote (All Pro Septic). We have been on phone with AHS for 12-15 calls equaling hundreds of hours, and they continuously read from same script. The rep says they need to call All Pro and get Dx and cost prior to the next step - we are in this loop for 2 weeks now - contractor is not submitting and AHS rep will not let us talk to manager or Options Specialist. Our own septic people will charge way less than what their contractor quoted at $1200. We want AHS to give us the Cash Out option that one rep explained to us, but they won't transfer you to that department unless it's closed.

Anyone considering AHS should read the fine print in the contract and make sure that they are very much aware of what is and what is not covered and what the exceptions are. When I had an issue with my water heater, it wasn’t covered because what was causing it to malfunction had to do with the venting to the outside. I was pissed because why am I paying for a warranty if when I need to use it, there's gonna be some little exception. I didn't understand why venting wasn’t covered. I paid $50 a month for it, they didn't help me with the first thing that I needed. It wasn't a very good first experience, but the experience with my microwave was a lot better.

One of the first things I filed with American Home Shield was not handled properly. I was very disappointed in the vendor that came out. I ended up having to hire my own plumber because I just didn't agree with what he was saying, and that plumber actually verified what I thought. I thought it was a claim that Home Shield should've honored but they didn't. We started off on the wrong foot undoubtedly but I've had the warranty for about 3 years now.

I’ve only had them for a year and a half and I’ve been satisfied every time I’ve called them. I don’t have to worry about anything and they remind me about stuff. Those from Service Contractors of Texas who were here for a furnace check for the winter were very nice, knowledgeable and friendly.

We had no air conditioning and while we have the American Home Shield coverage, we also have coverage through a local company, Haines HVAC, and they’re usually out within about four hours. That was not my experience with American Home Shield. There were times when it was gonna be fours days before somebody was gonna get to me. I can’t have in a vacation home where somebody goes there for a week, and four days they’re sitting there in extremely hot temperatures. But it has gotten better with AHS.

The garage door was going up and down but it was not closing. When I pressed the button on the doorway, it flapped open back and forth until finally, it went down. I submitted a claim to American Home Shield and the guy who came out was prompt and professional. He was in-and-out and he did a great job. So, no problems there but I had one with DC Plumbing. I had a pipe leak that got into my closet and the floor was flooded as well as the hallway. DC came out, looked at it and said that they couldn’t tell what it is and where it’s coming from. They would have to have sonar come in but I have to put in a request to American Home Shield. Then, they dropped the ball and I never heard from them again.

I wasn’t getting any heat at all in my home. I called AHS and they sent JE Johns out. I initially called AHS and scheduled them to come and check out my boiler, to fix it, but I got a email saying that they had a special going on, that they would do a tune-up to see if anything was going on with my boiler. I called AHS and I cancelled my schedule for them to come out and fix the boiler. The rep that I spoke with said that they would go over it and if anything was wrong, they would fix it. So, they set up the appointment. When the technician came out, he verified something was wrong with my boiler, but he said he would not fix it, which was troubling because the AHS rep said it would be fixed. So, I still have an issue with my boiler. But JE Johnson did a thorough job with the heating issue. I contacted AHS and they said they would listen to the phone call but I haven’t heard back from them. I called them last Friday and I haven’t heard anything back.

We had American Home Shield added to our home when we purchased it in 2016. We have found benefit in it and we auto-renew every year, and we are gonna keep it as long as we own our home. We had an issue, though, because when we submitted a claim for the washing machine, we didn't hear anything for two weeks. I called them back about it and they said they were gonna try and contact somebody else because the rest of the people who usually come to this area were booked out until the middle of November. My washing machine was on the fritz, and with my children, my husband and myself, I’m not gonna go to those laundromat when I don’t have to.

NW Sundance Services worked on my toilet three different times now. The first time, they replaced the stopper, and then it started doing it again. And then the second time, they came out and they replaced the flapper and the fill valve, and it was doing better. Recently, out of the blue, it started running every eight minutes. When the guy came from the contractor came out, it did not do it anymore. It was very frustrating. He sat there patiently waiting for it to do it. Then he replaced the flapper and he used some of my cleaner and put it in the tank, and it was not leaking under the tank or into the bowl. Now, it seems to be okay.

American Home Shield offered a service for 75 bucks to service your heater system. The guy who came was polite, on time, a jovial guy. He seemed to know what he was doing and checked the system out. It all went accordingly well. There are some things going on nationwide regarding Freon and I used the information he gave me to start my investigation. Everything that I’ve had done was done appropriately. I’ve had work done on my microwave my house and my second home. I also had work done on my washing machine here at my primary residence. I had a faucet system at the washroom and a toilet clogged up. Overall, my AHS experience has been really positive.

We were concerned we had a gas leak so I requested for service online and AHS's website was good. It really was easy to navigate and I do like that I can just submit the claim online instead of having to call and be on hold. After I submitted the claim, somebody called me within 24 hours and arranged the time, and they told me when to expect somebody to come out. The gentleman from Dahn AC and Heating that came out was nice. He came by to look at the furnace and we did not have a gas leak. He was quick and he did a good job. The interaction was a positive one and the service was good. We felt safe that we didn't have a gas leak and that we could turn on the gas or the burner without worrying about the house blowing up. I'd tell others that I've had a good experience and that they should consider using AHS.

I’ve used Home Shield many times. So far, I’ve had two claims with Home Shield this year and they’ve both been great. I had an air conditioning claim and they sent Total Air Care. I’m gonna recommend that company and that guy again because my experience was amazing. He was awesome, gave quick response, was on time, and was very courteous, informative, and knowledgeable. I’ve also had a good experience before when my refrigerator was acting up. They sent me Bert and Appliance and they were good, too. I do my claims by email, and we always get a quick response. I’ll recommend Home Shield. My brother-in-law had it for about 15 years and he recommended it to me. I've read all the bad reviews, but I haven’t had any bad experiences, and he hasn’t either.

I’ve been with American Home Shield for a few months and when I had a claim, I just called and it went right through. I called on a Sunday and had my dryer fixed by Monday. The technician was very professional and he fixed it in less than 20 minutes.

We had a problem with our air conditioner. We are new homeowners and we had it on since we moved in August. But the weather got lovely so we shut it off for a couple of weeks. When we went to put it back on, it never kicked in. We couldn't get the fan to do whatever it was supposed to do. The same was true of the heat and everything else. We didn't know if there was a problem with the thermostat controlling the unit or where the issue was.

One time, my dryer wouldn't run. The load would still be wet and my husband couldn't get it back on. I submitted a claim online to American Home Shield and they sent All Brands Appliance. The tech fixed the issue very quickly during that visit. It didn't take him very long at all to figure out what it was. Since then, the dryer has been fine. I’ve been happy with AHS so far. My first claim with them was a major debacle ‘cause it ended up being two things. We called for what we thought was one and it caused more problems, so it was a very extensive endeavor on our part. But that was no one's fault. This time our claim was very smooth and seamless.

We recently lost power in our house and it was pretty easy making an online claim for it. It took about a day and a half for a contractor to come out, and he was wonderful. He walked me through what he was doing, repairs and how to maintain it. Took about an hour and a half to get everything back up and running.

I came home from a trip out of town and found out that my air conditioning wasn't working. I put in a request and somebody texted telling me when the techs were coming out. When they came, they checked out everything and told me I needed a capacitor. In the end, they fixed the air conditioner and I was very pleased with them. They did what I asked them to do. The tech was nice and courteous and he wore little booties so he didn't mess up my house. I got what I needed and it worked just fine.

I've been submitting claims since 2007 to AHS and they were all good experiences. We had a clogged-up kitchen sink one time and we went online to submit a claim. AHS' site was easy to navigate. They sent out C & R Plumbing and their tech Giermo was out early the next morning. He had someone with him and they assessed my situation quickly. They got the job done. I would not hesitate using C & R's service again. Since then, my sink has been working the way it should.

American Home Shield had it on their website that they do this service and it was reasonable. So I called them and they sent New Phase Comfort Heating & Cooling, one of their air conditioner persons. The guy and I, however, were on the wrong page. I should have called him, and I was waiting for him to call me. Then, I went back on this website and I thought, "Well, I needed to call him." It was my fault. And so I called, and he came right out the same day. He was on time and he cleaned neatly. He checked everything out and said that it is a good unit and it is well taken care of. He did a excellent job and I really liked him. I got his card, so whenever I need to work on my unit I am going to ask for them. All my friends love American Home Shield and they recommended them to me. I like using their website, which is great, and they did an excellent job too.

I like American Home Shield's online claims submission, and their overall claims process is very good. However, I tried to add the dryer to a claim I did for my washer but the site wouldn’t let me click on anything else. That was strange because it was gonna be the same vendor coming out and they could check the dryer too. On a claim I did for the plumbing, it allowed me to add multiple things. I'm also paying an extra $10 a month for our hot tub spa but when I tried to submit something on it, it's not in my list. Nevertheless, we're very happy that Todd’s Appliance fixed the washer and everything was timely.

Our dishwasher had a problem where when we would run it, there was water and one could hear it go but it wasn’t pretty much washing the dishes. A guy from Sears came out and he was awesome and super helpful. The communication about coming out was great as well. In his first visit, he did ticket the problem that it needed a part. Then he came back with the part and tested it, which we were really grateful. The part didn’t do what it was supposed to do so he investigated further and there was a wire that was dysfunctional. He fixed that and then tested it. The dishwasher ran and it has been running since. We also had called on another incident and that wasn’t such a great experience, but Sears wasn’t the one who provided the service. With the dishwasher experience, Sears was phenomenal.

I had an issue with the refrigerator a couple of weeks before, where it didn't seem to hold temperature. The icemaker wasn't making any ice. American Home Shield replaced the icemaker and it worked, but they didn't resolve the issue of the refrigerator not holding temperature. So, I had to file a second claim and pay a second deductible to finalize it. And it costs $75 each time you do that. It could have been resolved in one claim rather than two. Sometimes, with their requirement for saying that it's a different claim, it feels like you're getting nickel and dimed.

I filed a claim for my clothes dryer that wouldn't heat and the response time from American Home Shield was great. The contractor said that he couldn’t get the heating element replaced so he replaced the unit instead. He brought me a new dryer. I had a two-week wait for that, which I didn’t like, but the new dryer is doing great now.

American Home Shield is a great company with great service. The contractors they send are good and reputable.

I reported what I thought was a water heater leak, and it turned out to be a hose leak instead. I was happy to see that it was not the water heater and it's just a water leak. However, when the contractor who performed the service was about ready to leave, I went back to the door where the water heater is and it was still spurting water. He said, "No, no, no, I haven't finished yet." And I said, "Well, I hope not." But that didn't go well. He was very discourteous and he basically threw the bill on my face. I complained about him to Home Shield but I don't know what came of it as I've never heard anything back. I also called his boss and I haven't heard back from him either. While the leak has stopped, that was not a good experience.

I've had AHS for 10 years and they’re fantastic. They're quick to acknowledge my concerns. Recently, both my toilets in the house were whistling every time they flushed and I had a problem with the on/off knobs of my showers in both bathrooms. One of them was completely stripped and wouldn’t open, and the other one was so tight, you needed a bodybuilder to turn it on. There was also a leak in one of my faucets. I submitted my claims with AHS and they sent out Heros Plumbing Service. American Home Shield had them come to my home before on a couple of other things and they were very friendly. They sent two people who took care of the issue and explained everything that they did. I was very impressed.

I had a really good experience with American Home Shield. Every time I’d run my washing machine or my dishwasher, the water would back up into my kitchen sink. And whenever we would do the garbage disposal, it would blow water out the drain to my washing machine. I submitted the claim to AHS over the phone and the contractors that came out were very good. We’ve used them in the past with other things so I was very pleased that it was them. The plumber snaked it and since then, everything has been very good.

Edwin from Optimo Air and Heat came out. He was excellent, professional and took care of everything promptly. He did a fantastic job. The claim was for some type of pressure switch inside the AC unit. He analyzed it, checked it out, and replaced the pressure switch. Everything’s good after that. American Home Shield is excellent. Submitting the claim with them was pretty efficient and easy. I called because it was a heating issue. We’re having kind of a cold snap coming through. Optimo Air had been out on a previous call them, and I was gonna make sure and ask them if they could send the same person back out. Because if he had done some service work on it before, it’s probably best for the same person to work on it again. They’re familiar with it.

It was pretty easy to do claims online. The only thing is I have a gas heat, with electric air conditioning. They didn't give that option on the air conditioning choice. But when the AC guy got to the house, he understood what kinda system it was. He was familiar with it. I called on a Friday, and the contractor got out on a Monday. The contractors were knowledgeable, and troubleshooting was really good. The appliance was fixed the same day. Everything’s working as it should.

We had a leak in the pipe in the basement. I called AHS and I spoke directly to one of their people. The rep gave me a confirmation number and then I went ahead and called the contractor, BNK Plumbing, with my confirmation number, and they came out right away. We’ve had them out before and they were really great. They’ve fixed our water heater and a toilet issue we had years ago. We also had them install a new faucet, but that wasn’t covered. We’ve had lots of experiences with them and they’ve always been great.

I called the phone number of AHS for reporting that I had a problem with the sump pump that they use for when you have a bathroom down in the lower level. Everything was great with the rep I spoke with and after they got my 75 bucks, they sent the plumber out. When he came in, he brought a young fellow who was just learning. He was sitting on the bucket and he was teaching this younger fella how to do what they needed to do with my sump pump. It has been in there for 30 years since I built the house and it was filthy. It was horrible and it's used for a toilet. The toilet goes in there then it pumps everything up to the septic system. So this pump is not just for the water. It's also for septic stuff and it's a special sump pump.

I had an overhead door problem. I submitted a claim on the internet with AHS and they assigned Smokey's Garage Door to my claim. I called them once I found out who the contractor was and the guy who came out was good. He knew he had to replace a board on my overhead garage door and he apologized for the inconvenience because he had to come back the following work day. It was on a Friday, so he had to come back on a Monday. But the board didn't work and he said they weren't gonna put me through that problem again, so they were gonna give me a new unit. And he did when he came back. He was very nice and professional about it.

Home Shield is easy to get to and they have always have been prompt in taking care of all of our issues. I just went online and it pretty much got everything that's in your contract right there, so it was easy to find what to do. Then ABNation fixed the spa. It doesn't leak anymore. The tech just put a new tap on it because the old tap was leaking where the pressure valve was. He tried everything he could. He had some silicone that he put in there and the tape, and he even used the JB Weld and the leak wouldn't stop. He was very good.

The heater wouldn’t come on. I messed with it myself. I didn’t go up by the furnace, but I tried different things. It didn’t kick on. So then, I called American Home Shield. The claims process was easy. I got a very, very good tech. I submitted on a Tuesday and he was here Wednesday. He just had to make some minor adjustments and there were no parts replaced. I tell all my friends that they ought to get American Home Shield. I tell them AHS is good. So, hopefully they purchase it because it helps. My son has it and he swears by it.

There was excessive water collection out of the furnace unit. I called into AHS' 800 number. I was notified Steven from A-1 Quality Care was gonna be there. He was on time and was very friendly, thorough and professional. He identified the issue, and even though it was a water heater issue, not the furnace, he still went through it and answered my questions about the furnace, gave me a health checkup on it, found a couple of things that were an issue with the unit and took care of that.

Jed came to fix up the tap on the sink. They checked for the filter, but they didn't find the filter, so they replaced the whole tap system. I also had a tap issue with the bathtub. The tap wasn't properly closing, so the showerhead wasn’t getting enough water. So they replaced that tap thing because it was a little bit too thin. And when the main bathroom sink wasn’t working and the water wasn’t draining properly, they cleaned that up. They are super nice and pretty professional. They take care of everything and whatever I needed. They came timely manner, and they listened to my problems. They did everything correctly. So, I’m pretty happy with that service.

Our water heater stopped working and it was something that we needed to get done immediately as we had guests in town. We filed a claim and someone from Pro-Tec Plumbing and Drain was out in less than a day. It was very quick. He replaced the electrical components that were the reason why the water heater wasn’t working. He was in and out quickly and also let us know what he did. Everything worked fine when he left and the water heater is performing perfectly now. He was great and the work performed was awesome.

My garage door wouldn’t stay down, and I submitted a claim over the phone to American Home Shield. The rep was excellent and the contractor came the next day. It was the second time he has been to our house. We had a problem with the other garage door, and he came and fixed that. He was amazing and it was a great service. We no longer live in the house but the garage door is working. When it was fixed, we were closing on the house in three days and we don’t have a new home yet. We’re living with our kids while we look but we’ve had AHS since 2001 and I will be using them.

AHS's claims process was really easy. All I had to do was call in and talk to the rep, who did well. The contractor who came was very professional. He ran a spin, listened to the washing machine, pushed and pulled the basket and then made his diagnosis. It took about 15 minutes. The whole basket had gone out. There was a bent spindle and he told me that it would cost more to fix it than to replace the washing machine. Rather than mixing and matching our washer-dryer, we bought a similar washer. It's a newer model but with the same features. Its color matches and we were able to use the same drawer underneath it. It was in the $1,098 range. The replacement got installed yesterday and we have to submit the receipt. All in all, I have no complaints.

I turn the claim in online but after I do it online, they take that online process away and then if I need to submit stuff and do extra stuff details, it’s by snail mail. It's very strange. And it’s a complicated situation with our AC. I am not happy with it. I think it’s the contractors who come out. I don’t think they’re honest. Plus when I ask them to submit the actual paperwork, they don’t. I haven't received anything with two of my cases. I've been with American Home Shield for 15 years and I've been okay with them with the other issues. But they changed a lot. They take too long. They should streamline their online process, when you submit your paper. And with the contractor, it’s very detached. AHS also does outsourcing for their call centers. Sometimes, I have a hard time understanding the rep so I have to repeat what I said. Maybe they don’t understand what I'm stating as well.

For six years we've been with American Home Shield, we always have great service any time we had to place a call or an order. I’m a real estate agent and I always recommend it to my people, to my clients that I worked with. My experience with the garage door claim was perfect. The online process was easy. I put the order on Sunday morning and the guy called me first thing Monday to talk to me about what the issue was so that it didn’t delay time for him to have to come out and then not have the part he needed. Then we set up a time. He came prepared, fixed it, and it was good to go.

My wife has had the American Home Shield account for three years now, and she passed away. When the water heater broke, I happened to find the paperwork and I called in. The rep I spoke with was very professional. And in one day, the contractor came out and our interaction has been excellent. He explained to me the situation with the water heater and everything was up and running in an hour. AHS has been great.

I love American Home Shield. My experience with them has been great. I’ve been with them for about five years, and they’ve gotten better. When I first started with them a couple of years ago, the customer service wasn’t that great. But they’ve really gotten better with the customer service. The contractors that have come out to my home were topnotch. Even if something is not correct at the first time, they're very kind enough to send them back depending if they're dealing with the same situation. I like them. I’m pleased. They were polite, very professional and very thorough.

My kitchen sink drain was clogged. I put the claim in to American Home Shield late in the evening and the plumber called me first thing the next morning. He came within an hour, found out what the problem was, and solved it. It wasn’t even 24 hours and it was all fixed. For a year now that I've had American Home Shield, it was my first time using their service and their claim process was wonderful and extremely easy. It was a great experience.

Our air conditioner unit was messing up. So I called American Home Shield. They told me the contractors would come in 24 hours and the contractors were on time. They did their job and checked it. They told me that there was nothing they could do for it. I had been protected by AHS before but I had to leave because of financial situation. But I came back because they did a good job. Whenever I called out they were always there. They are a good company.

I submitted an online claim to American Home Shield for my fridge wherein the freezer was frozen. The tech from Fast Response Heating & Cooling said he was gonna come the same day, and he did. The service was absolutely great and incredible. So far, the fridge is working well. American Home Shield is great. I would recommend them.

A day or two after I filed a claim with AHS, their contractor came out to do my locks, and he did a good job. They helped me a lot by rekeying the home because I didn’t have a key for the front gate to unlock it.

Hebert Plumbing Contractors came out and they did a really good job. They replaced the toilet ring. It’s like a seal that wasn’t working right. It cracked and that was where the leak was. They said the issue was just the ring. They even called me in there to show me it was all black around it and everything where they said that it looked like sewage was coming back up. But my husband said that might have just been mold too. They offered to clean the black around the bottom under the toilet. They took the toilet off and asked if I had a cleaner so they could clean it for me. While they had it off, they cleaned it all up, asked for a trash bag and threw everything away. I was impressed with the care that they took and everything that they did.

Submitting claims is very easy. You either can do it online or you could call American Home Shield, and they're very helpful when you call. When something goes wrong, you can call the service and within 24 hours, you have the response. You're not looking around for somebody to fix the things yourself, and you know they're gonna send somebody good out. Also, the contractors are very professional. I recommend AHS to everybody.

The garbage disposal went out. The first guy came out and told me that the disposal was gone, but he couldn't fix it. AHS had to send a plumber out. That was when they transferred the ticket to Home Choice Services. When the plumber came out, he tested everything and said, "Yes, your garbage disposal is gone." We changed the garbage disposal, but it still wouldn't work. He said, "Now, it's gotta be the switch." He called a supervisor and the supervisor showed him how to bypass it and everything is working perfectly now. He knew exactly what he was doing. I love him. If it happens again, I'd send him back. That claim went okay. It's just that for every small stuff that happens, I gotta pay the $100 service fee.

I'm very satisfied with American Home Shield. I have a set rate for monthly fee and a set visit fee, and then they fix whatever is broken. And everybody was on time. I've had them for about 15 years, and it has been great.

The contractor responded right away for the washing machine. His service was great. He had the part and replaced the sensor for the vibration. This claim was easy to do. But the washing machine almost never goes through a cycle without stopping multiple times because the vibration trips. This machine was in the house when we got here in the house. If you go online and you look at this model, a bazillion people have this problem. It can never be fixed. Samsung's official line is, "Well, you know, it's still gonna go out of balance now again. I'm sorry, you put a small load in there and it goes out of balance. It takes six hours to do the laundry, so you gotta remember to look and see if it stops." So I didn't pursue any further. I'm not going to pay $75 again to get somebody to come out again when the product is faulty. We figured we're gonna buy a new washer when we have the money.

AHS's claim process was a piece of cake. I submitted a service request to them for a pre-season check-up and Cozy Comfort Heating & Cooling came out, and they did a perfect job. The tech texted me and wanted to come in early. I said I couldn’t and he came out at 1 o’clock. He was willing to be flexible and he was very polite as well. He fixed everything and everything seems to be running smoothly now. The other that was nice about AHS was when I filed a claim for a furnace. I got the email for that, which was great. It just took me two seconds to sign up for it, and that was nice too. In fact, they charged me directly so I didn’t have to worry about that. So, having AHS is great because I don’t have to find people. I also know I’m getting charged and that it’s already taken care of. So, that alone is worth the convenience.

The guest bathroom sink had a leak underneath. My husband had to shut the water off, and the leak worsen. He turned it back on and it would just drip. The plumber that American Home Shield sent out did a wonderful job. They were able to come out less than a day after I called in the claim. I called the plumber and they had a cancellation, so they came out in a couple of hours. They were very knowledgeable. They fixed it right up and they were gone in no time.

The garbage disposal wasn't running. We had two instances within two weeks. The contractor called the next day after we contacted American Home Shield. During the first instance, the tech fixed it. The second time, which was a couple of days ago, it was frozen and it was no good anymore, so he replaced it. The tech was excellent. After the first time he came, I had his card and I called and requested him. But since it was a return call, it would have had to be him anyway. The garbage disposal has been performing very well. When the outtake of our air conditioner started leaking and the rug was all wet, we turned off the air conditioner, and my husband sent them a message via email last night. And the contractor called, and they’re coming out tomorrow between 8:00 and 11:00.

We've been very satisfied with our interactions with American Home Shield thus far. We had their contractor, Service One, for our most recent claim and everything went well.

American Home Shield is doing much better when I put the claim in. I do it online. Before, we have to make a call. Normally, I have to call the contractors but sometimes, they call me saying, “Hey, we got your claim. We’re ready to come back to your place to fix the issue.” So, it’s pretty decent. I had a claim and I had a problem when the initial guy came and didn’t fix the problem. He said he was gonna report it, but I didn’t realize he just could not do it. AHS had to refer me a second contract.

I have been an American Home Shield customer for over 10 years. Recently my furnace malfunctioned. They immediately sent a serviceman out to look at the problem. I needed a new furnace. I received my new furnace today and it works great. I have always wondered what would happen if a major item needed to be replaced. Now I know, they are good to their word. I have had small problems in the past and they always took care of me promptly. I highly recommend American Home Shield.

AHS was called to repair my washing machine in August. At that time faulty parts were installed by the contractor. By September the installed part failed and my machine began leaking all over my laundry room causing damage to the surrounding area. AHS was called again to repair the machine. After this was done, the machine got replaced. Yay! However, they refused to fix the water damage to my home due to original faulty repair.

There were no problems with the AC claim where Delton's Heating and Air Conditioning came. That was resolved quickly. I stopped American Home Shield because I have another home in another town, Raton, New Mexico, and there was a more serious issue, electrical fire, and they couldn't find anyone to dispatch out there to take a look at it. The other thing was that I was paying every month and $100. I could've had any HVAC guy go out for the same amount of money. I don't have to keep paying this copay. So I decided that it was not really gonna suit my purposes anyway. AHS should have a wider scope or network of technicians and if there are none in the particular area, then I should've been told they didn't have anybody or enough participating contractors in the area. I felt like I spent $300 on these monthly payments, and I got no return for my money.

One of my furnace units was not heating, and we put in the claim online to American Home Shield on a Saturday and the contractor came in on a Monday. The technicians were very professional. They had to come back and he left the furnace working properly but two days after, it was not working again, so I called them. They came back the next day and they replaced a board or a card on the unit, then it worked okay. Everything went well and very nicely. We like the service with AHS and we're very pleased.

I had two separate claims submitted to Home Shield. One was for my toilet tank that was not filling and the other was for my shower that had lost pressure. They were both serviced by All American Plumbing & Rooter LLC on the same day. They were very timely. That day, they had to replace the valve and stopper or plunger something in the tank of the toilet. They also had to remove the sealant screen in my shower head. Since then, both my toilet tank and my shower head have been fine.

When I have a claim, I either call AHS or do it online and both of which are pretty fast. Recently, the washer wasn't going through the cycles properly, so I went on their website. I selected from preselected options then sent my request on it. It took me about three minutes. Then they sent out a tech from Optimum Appliance Repair. He was polite, got the work done, and came back on the same day to finish it. But in the past, I've had a couple of bad contractors which I've let AHS know about and they have promised never to assign them to my house again. They kept that promise and have generally allowed me to preselect the contractors that I like, assuming their schedule was available.

I was having issue with a refrigerator, the icemaker stopped working. We hoped it would get better and it didn’t, so we finally made a claim to American Home Shield and the contractor from Palmetto Appliance went out. He said the issue was the motherboard and the freezer was broken. He had to order the parts and it took four days or so. Within a week, he had the whole thing fixed. He was great. Palmetto Appliance has repaired another item or two for us since we’ve been here, and they’ve just been fantastic.

There was a leak in my sink one time and I called American Home Shield. Do so wasn't hard and they had a contractor out to my place the next day. The techs were good and the reason why it took a week to repair was because they were ordering a part for the sink. Throughout that time, they kept informing me about the status. The came back and put the part in. I appreciated all that. Since then, I haven't seen any leak anymore. I hope it stays that way.

3 Boys Appliance Repair recently repaired a dishwasher for me. Originally, there was some kind of controller part on it that they had to replace. I went through the American Home Shield system and the techs came out. It took a few days for them to get out here, but when they did, they replaced it. The problem is, when they pulled that out, a hose broke when they reinstalled the dishwasher, and I didn’t notice it for about two or three hours later. But I reset the claim and they rescheduled another visit and brought the proper hose, got it all fixed for me.

After my husband noticed the ground was wet, I called American Home Shield and told them that I was needing somebody to come out. However, it took about 4 weeks before they could find somebody. During those weeks, water was slow to go out the drain but there was no inside damage. Wesson Septic finally came out and pumped the septic. They’ve been nice, good people, and I'm waiting on hearing from them again. I’m also waiting on a check from American Home Shield for my refund of $100 ‘cause I haven't gotten it yet, and I’d have to make sure Wesson gets paid.

American Home Shield's online process is really easy and functional. It's just annoying that every time I had to make a claim, the website takes me to a new log-in page even though I'm already logged in. But once I'm logged in the second time, it actually works well. I just say what I want and I usually get a call within an hour from the service provider. The latest one I had, At Your Pool Service, was fantastic. I'm impressed with their timeliness, friendliness and courtesy. They're also flexible and they do a great job.

I went online to file a claim for my AC that wasn’t cooling. AHS website is the best way to file a claim and I love it. You’re not on hold waiting for someone to pick up. With this claim, I had to call my local rep because their contractor was not gonna come out. And she was great. The contractor that came out was fine. We had to order a part, so it took another couple of days for the AC to be fixed. And I still had to pay $500 for the Freon. But it's okay now. I've been with AHS for more than a year now. I wish their monthly price was lower. We have two properties and I have this one property that started out at $41, and now it has jumped to $45, and I don’t know why because I’m seeing some other home warranty companies that are starting to get a little less. AHS pricing has to come down a little.

The circuit board in my dryer went out, and a contractor from Ambrose came and fixed it. It took a day to order the part, and he came back and put it in the next day. He was very nice and he did a good job. He also told me every step he was making and I liked that. That was an easy one and the dryer is working fine. However, I’m frustrated right now and I don’t think American Home Shield are gonna be able to fix my other issue. We have some type of leak but everybody was kinda thrown for a loop with this one because we can’t find out where the water is coming from. Mister Quik came out today but they sent out an inexperienced tech. They are coming back out on Thursday to try to find out where the water is actually coming from. They’re supposed to send out a more experienced guy who knows what he’s doing.

Supreme Service Group, AHS' contractor was great. I really liked them and their tech was very professional. He explained what was wrong with the dishwasher and recommended it to be replaced. He said that AHS would call me in 24 to 48 hours. I didn't hear from AHS so I called them. This has been my experience with AHS in the sense that they don't follow up and send me in circles.

I've been with AHS since last year and their reps are polite and professional. The people who came for my dishwasher were wonderful and got the unit repaired perfectly. Some panel had to be replaced. One lady was asking me questions about the size over the phone but I was off to somewhere else. Eventually, I found the manual, and she sent me an email. So that was very pleasant.

I had a good experience with American Home Shield. The vendor they sent me when my heating furnace was leaking was really good. The rep I spoke with gave the number of Weathervane who then got back to me after 24 hours and said they couldn’t come and fix the furnace for another five days unless I paid them an emergency fee, separate from AHS. I contacted AHS back and they assigned me another vendor, but it all took more than four days before somebody could come and fix it. But the second vendor they sent me was exceptional. The tech was professional. He did a thorough work and gave me an honest estimate. He was really good. The furnace is now working fine.

My hot water started running out really quickly with all of the water outlets in the house- showers, faucets, and baths. I submitted a claim American Home Shield for them to check it out and fix it. The website was straightforward and the UX on it was solid compared to most others. It said that I would be quickly contacted by the contractor. Then I got an email a few hours later telling me who it was. The contractor who came was nice, friendly, courteous, and on time. He was here for around 30 minutes. He explained what he was doing and why he was doing it in detail. He also told me what I could do in the future to prevent a similar problem. Having AHS is a good deal. With it, I don't have to worry about contacting a manufacturer or worry if my appliances have warranties on them. Plus, it's convenient and relatively inexpensive.

When my furnace stopped working completely and was just blowing air, I put a claim in at night. The contractor came the next morning and they were very friendly. The tech, Brandon, was a very nice guy and gave me lots of knowledge about my system. They had to order a part, which came in three days later. He then went down and did the job. Then he filled out the paperwork, emailed it to me and was on his way. It was a great experience.

We filed a claim with a plumbing company. They had to come in and cut holes in the wall to get to the pipes to repair the plumbing, and they didn't fix the drywall. So AHS had to submit to another company for the drywall. After the service was complete, the drywall company contacted us. The contractor was great. It was the actual drywall company that informed us that the only thing they did was they put the piece of drywall back in the wall, and they put mud around it, and that was it. And we were told that we had to finish the job. We had to wait for it to dry, put more mud on it, wait for it to dry, put more mud on it, fan it down, and then paint it, which we were unaware of. American Home Shield didn't tell us that.

I’ve just started with AHS a couple months ago and when the element in the oven got burned out, I got quick service and good response from them. They sent out Tommy D Appliance Repair and they did a good job. They were very prompt and they kept me in the loop. I had a great interaction with the tech. He was very professional and very courteous. My first AHS claim experience went great. They've been very good.

The fan motor in the AC died and the online process of making the claim at AHS was very simple and easy. It was over the weekend, and the rep from Legend Service Center was out here on Monday at about noon. He had to look at the part and had a different part because it was an older unit, so he needed to go back and get a lower rpm unit. And so, he ran back to his shop and came back. We were back up and running by 2 o’clock. I haven't had to run the air conditioner much except for the last few days, but it’s been working great.

American Home Shield had an offer for the heating inspection. They asked me about a date, and then they said they would send me a representative from the company who performs the services. And then, we scheduled the service for whatever was convenient for me. The contractor was very professional and arrived on time. Everything worked fine. They sent me a checklist telling me everything that they did and everything checked out all right. They didn't find any issues.

American Home Shield had the best policy. My experience was fine. I had a lot of problems with the plumbing, and they were out here about four times with the plumbing and one time with the dishwasher, but it’s fixed now. The technicians were excellent. With the plumbing, we had a problem and they thought it was fixed. It wasn’t fixed. He put in a new garbage disposal, and it ended up leaking. But they always came back and fixed it. So, they were very good technicians. I keep getting a bill, though. But it had all been taken care of, and I sent a note back.

American Home Shield has been great since we’ve had them in the last couple of years. Anything that comes up, they seem to cover at least partially. Recently, there was a gas leak under the house so I submitted a claim online. I called after that because we preferred Kemper Plumbing. The AHS rep I spoke with was great. I was told that I’d be notified in the next 24 hours by the subcontractor. Kemper Plumbing has been fantastic and we’ve always had good results from them that is why we typically prefer them whenever we need a plumber.

There was leaking water, and the technician who came out solved the issue and fixed it. Submitting the claim was easy. It went great.

My furnace would work but then its fan and elements wouldn't turn off. I had to close the breaker and called in a claim to American Home Shield. Their process was very simple for me. AHS set the referral to Choice Electric who contacted me. Choice Electric's techs had to come three times. Every time they came out, they found something else that was wrong. First, they replaced the thermostat. But then, when they went to shut down the furnace, the tech said it'd be a slowdown. It all goes from a high speed to a low speed and it shuts down. It wouldn't kick off like I had initially told them.

I had a roof issue and I submitted a claim with AHS. I did it through the internet and it was easy. They told me to expect the contractor within 24 hours then they sent out High Priority Plumbing & Service Inc.. They were great and very professional. But the issue wasn't anything that they could fix because it's out of their jurisdiction, so it had to be turned over to the HOA.

American Home Shield did awesome for my washing machine and my dishwasher. I have been recommending them because of my experience to date. However, I was disappointed when I called them for a plumber. My bathroom was flooding and they wanted to wait till the next day to send me a plumber. I was literally out of towels and I was wringing them out, coming back in and soaking it the best I could. So, I had to insist, and American Home Shield finally got someone to come out a few hours later. It was around midday when I called them, and then they said somebody would be here around 3:00 but the plumber actually got here about closer to 5:00. All he did was put a wrench to it, and it stopped the water flow.

I'm very frustrated. Six years ago, my old water heater broke and Old Republic honored the claim even though that water heater was not even strapped. It was really not up to code. They replaced the water heater and I paid over $1,000 for bringing everything up to code that was not done, since that was their condition. Last week, this water heater that was barely out of warranty ‘til a couple of months broke. I made a claim with American Home Shield and they dispatched it to Bear Plumbing & Rooter. This company said, “The installation is completely wrong. It's completely not up to code, and we're gonna report. American Home Shield is not gonna honor this claim.” I said, “What do you mean? Six years ago, I paid $1,000 to bring it up to code.” He said, “Nothing is done properly. The exhaust pipe is not done.” I couldn’t believe it. They did not even wanna check what was wrong with it.

My sink in my bathroom was leaking. They were connected to a wall and I didn’t wanna mess anything up so I called American Home Shield and had somebody come out. When I submit a claim, it’s usually done pretty quickly within the next couple of days. And the contractors I’ve come into contact with are great. They’re always really nice, knowledgeable, get the job done, and then get going. The contractor who helped this time around was from On Time. He had to replace a few things, and then he put it all back together. He ran some water, figured out that it was still kind of clogged, so he went and got a snake, snaked it out, and it was running great since then.

Our home warranty is like an insurance policy. It came with the house when we bought it, and it was handy so I extended it a second year. Whenever I have a claim, all I have to do is call and tell AHS what the problem is, then they get a hold of whatever contractor I need to take care of the problem. It's an easy process and the contractors have all been fairly responsive and dependable. They come out quick, so I’m happy with it.

In the 12 years that I've been with them, it has been easy to get everything set up and they do a pretty comprehensive job, like covering stuff. I really appreciate how fast they are. I had somebody within an hour or two and the contractors have been great. The online way of filing a claim, which I prefer is more convenient, but it’s pretty fast over the phone too.

We had had a new AC unit put in but it wouldn't click on. The company that came out is the same company that put in the inside unit, and when we called back, my husband requested them because he liked them. They fixed the issue in about 15 minutes. They were good. Everything worked out fine. We've been in our house since '97 and I've had Home Shield all that time. They've replaced the inside unit and the outside unit. They also replaced my kitchen stove. We've never had a problem with them. Now that we're old, I'm definitely gonna keep them.

When the main faucet had a main leak on it, they had to replace the whole system. But the first time that Quality Appliance came out, it wasn’t so good. They came out late. They told us 5 o’clock and they showed up at almost quarter to 5. The tech was too busy on the phone and took pictures and said he would be back. He’d have to replace it. The second time he came, he started on the phone, but as soon as he came through the door, he got off the phone and went straight to work. So, it was better than the first time.

When we first purchased our home, we had problems with our air conditioning and heating, and Home Shield was really prompt. It’s an easy system of submitting the claims whether one calls or do it online. Then, the contractors that I’ve encountered have been amazingly friendly and knowledgeable, and they also explained everything that was going on. Recently, Ideal Services came out for the motion-sensor spotlight on our porch. It was just going off and on and clicking inside where the switch was. I do not know anything about electrical and we wanted to have somebody come out because the biggest concern was a fire. Bottom line, the guy's diagnosis was that the switch was actually a mechanical problem inside. He was there for maybe 20 minutes, took care of it, and put regular switches at my request. It’s working fine now. So, I’ve been really satisfied with the two contractors I've had.

I called American Home Shield when my icemaker was broken, and I was told a contractor would be out within 24 hours. The contractor sent me a text, asking me to give specifics on what the problem was. So, I took a picture of the problem and sent it to them, and because of that, they knew what the problem was. They came with the part. They didn't have to come and see what's wrong and then order parts. He said the picture helped a lot. The guy was great and really pleasant too.

There was a stop up in the kitchen and it’s backing up into my dishwasher. I’ve had contractors out here three times before the problem was taken care of. The first time, they thought they got it, and they didn’t. It was still the same way. And then the last time, Prestige Plumbing and Air went out and they fixed it. They ran the rooter thing all the way through. When I had somebody in here before on that dishwasher, they had it all messed up. And so, they rewired it, and the plumber took the hose that was from the dishwasher and moved it up instead of down. But they didn’t charge for that. He did that on his own. I highly recommend American Home Shield.

The ice maker of my Whirlpool dual fridge and freezer stopped working. I submitted a claim online to American Home Shield and using their site was perfectly easy. I prefer speaking to a human but on this occasion, their site was very easy to deal with. They sent Potts Plumbing & Appliance Repair and the tech who went was very thorough and professional. He was here for an hour and 20 minutes trying to get to the root of the fault. According to him, the problem was due to faulty wiring on that part of the unit, which had been damaged due to a design fault in the Whirlpool machine.

Our thermostat for the heater would turn on, but the fan would not turn on and it would not blow hot air. I submitted a claim over the phone to AHS and my experience with their rep was good. I let them know my concerns and why it was urgent for me, and they accommodated it. Unfortunately, the first technician that went out didn't resolve the issue. He replaced the thermostat and he also said that one of my switches was off. And so, he did his test, then he thought that it was good to go, so we signed off. But then 48 hours went on with the heater on and it didn't heat. So we had to call back another technician. AHS had to send out a second technician from the same company for a follow-up. He said that one of the fuses was facing the wrong way, which was causing my fan to turn on and blow cold air and not hot air. And so, he had to just readjust the sensor. It's been good now.

There were vent fans that weren’t working and my garbage disposal too. The AHS rep I spoke with was very professional and she took care of things right away. The plumbers who came out the next day were both really good and professional. They got the work done right away and everything is working fine now.

My husband spoke with an American Home Shield rep and they had A & S Plumbing call us back to set up an appointment, and we set up the appointment for the next day. A & S Plumbing came and they took care of everything without any hassle. They were very knowledgeable and helpful.

AHS's claims process is easy. Their reps are very nice, but their call center is not in the U.S. and it is painfully obvious. I was trying to explain to them what a hot tub was and that was a real challenge the first time. My hot tub isn't working and is leaking, and I called AHS last week and they still can't figure out getting somebody to come look at it. They assigned it to one person but he never showed up. They assigned it to somebody else over the weekend. It's now Tuesday and I've still not heard back from the contractor.

Whenever I have an issue, I generally call and ask to see if it’s covered before I try to do anything else. I had a gas leak and we got Myers Comfort Specialist of Montgomery. They cut off the gas line that led to our gas dryer and while they were here, they found something else that I had to do as well. We had a cold front come in that particular day so without them coming in and taking care of what they did, I would not have had any heat. Everything was great and American Home Shield has been fabulous in their response time, their professionalism, and with everything that I’ve had done. It was an excellent experience and I recommend them. They give the peace of mind and protection.

My vent wasn't functioning properly and I was afraid it was a fire hazard. After four days when I called this in, the contractor came. Blue's Electric replaced it for me and repaired it and it worked. The technician was a local guy and he seemed to know what he was doing, so I have no problem. It's been good.

When I discovered that the water wasn’t going down and that the tub was stopped up, I phoned American Home Shield. The contractor they sent was excellent and did a good job. The guy who came was wonderful. He pulled some plastic out of the drain, unstopped the tub, and made the water go around.

I had a rekey through AHS and it went very quickly. It went very well. The company that did the rekey was nice.

I've been with American Home Shield for four years and so far, I like the value for the service that we have to use. I normally submit claims through computer and the contractors that AHS has sent out have been 95% favorable. It’s almost impossible to get anybody on the phone at anytime, anywhere, any place, any location so I'm forced to go online, which I understand. But it would be nice to have at least some capability of calling when you have a question about a claim. That is an annoyance that confounds me. But because I’m able to talk to the contractor directly, that’s fine. It would be nice though to get some guidance from American Home Shield by somebody that is knowledgeable over the phone before you make the request. I’ve tried eight times before just to call, but I was on mega hold forever with no light at the end of the tunnel speaking to anybody. So, they’ve got to get somebody on the phone to speak to customers.

We just bought a house. I needed some locks rekeyed, and I filed a claim with American Home Shield. The contractor that was sent out by AHR Locksmith Service was very good. She was very pleasant, very professional, very efficient, did the job, and I was happy with what she did. We also filed a plumbing claim. I spoke with their representatives, and I was very happy. Filing a claim online was easy too. The guy that came out to do the plumbing was excellent. He figured out what was wrong and corrected it. Everything’s good.

I filed a claim for my heating 9 o'clock on a Friday with American Home Shield. Their reps said I would get a callback from the contractor, JFrank, which did not call that Saturday. They were working on a Saturday, so I emailed and called them but they didn't respond. I called AHS that day too and they reached out to JFrank. The techs showed up the following Tuesday so we were out of heat for 4 days. The tech was very respectful. He replaced the igniter and explained what he was replacing. He had the part in his truck which was perfect.

I’ve had American Home Shield for six months and they’re awesome. The rep signed me up and they put me on autopay, and everything has worked out very well. You hear such horror stories about these things and everything, and that’s quite the opposite. I did a claim online for the air conditioning unit and I was very surprised that I could do it being I’m not so computer literate. It was very easy.

We’ve had American Home Shield for about six years. So far, it’s been good. They’ve always been good to us whenever we needed something that was replaced, or repaired, or both. But I’ve been disappointed with one contractor with American Home Shield. And we got that fixed in a hurry. But other than that, the contractors have been really good.

I had a claim for the garage door and the contractors AHS sent out were great. But this experience wasn't as good as the others because AHS didn't cover it and the guy said that without the paperwork, it would cost $320. So, I had to pay it.

When we filed a request with Home Shield, they sent Queen Electric and it went fine. First, I thought the garage door was broken but then the technician found out that the outlet was the problem. He fixed it and it only took him two seconds to repair. He was friendly, very smart and quick. I would get them again.

American Home Shield was very quick when my water heater malfunctioned. It was leaking from the top and the contractor had it replaced. He was quick, to the point and very efficient. He wrote up the prescription and then we were on our way. I'm definitely gonna renew with AHS this year.

The change of locks went perfect. It was really good with Rescue Me Locksmith 'cause we kinda talked over what my plan was and how they were gonna make it to where the six locks ended up working off of the main lock. So, I got all eight of my doors put together on one key, and they all worked which was great. Submitting that claim went fine. I did another claim through AHS' website regarding some outdoor things that aren't working, and I have an electrician who just texted me that he's on the way.

AHS sent Hers & His Plumbing out for a hot water heater issue. I didn't have real good hot water, but more than that, it was depositing scale in all my faucets, and I had to have someone keep coming out to clean them out so I could get water running. I've used Hers & His Plumbing before and they were really good. I really haven't had many claims but there's only one contractor I would not use, and I don't know if AHS still has them. I had problems with that one a couple years ago with my air conditioner. I let them finish the work because it had started, but they came back time after time, and they didn't know what they were doing. It was just repeat visit after another. Unless they've screwed something up long term and messes it up, I think they finally fixed our AC. When I called this time, I told AHS I didn't want them.

I have been with Home Shield for 10 years. Once, I asked them not to place me with one company anymore. But other than that, I've had no major issues with them. Recently, something was missing or had blown on the microwave. The first time the tech from Appliance Care came, he said there was a piece that he had to order, so he did that. I called back a second time because Home Shield took a minute to let me know what was going on but the rep was pleasant when I talked to her, and then the tech came back the following day. He said he had to order another piece, so he did that, came back and was able to repair the microwave. Home Shield did good.

I'll try to keep this short...do I have valid complaint(s!!!!) about AHS? Absolutely! But rather than go through them all I will just explain how AHS works. They are in it to make money, not "help" you, in doing so this means they hire substandard contractors that DO THEIR bidding! If they don't, they don't get used again... If there IS a claim, and it costs more than what you pay a year? Sorry, but the claim will not get paid... (It actually says this VERY clearly if you read the contract.) Between this, and the fact that after reading the contract in full, there are actually VERY VERY few things that are covered. You will find that AHS will get out of each and every claim in somehow, some way.

There were so many recurring issues w/ my AC not cooling. Service tickets created on 6/24, 7/3, 7/10/19. On 8/14/19, Rutan Refrigeration replaced 3-ton condenser by 2-ton condenser. The temperatures used to be 77F (before replacement) became 90F (after replacement). I made call in August to follow up, no one called me back. On 9/30/19, I spoke with Mariz to request cash out option for AC. He advised me that someone will call me back in 2 business days which did not happen. On 10/4/19, I spoke with Fionia to follow up. She initiated a recall request to the vendor relation with dispatch# **. Rutan Refrigeration called me to schedule appointment but they cancelled without telling me.

I had a very hard time trying to communicate with someone name Jon in billing. I asked for someone in the US, got put on hold. When he came back he refused to transfer me. I'm starting to shop another warranty company.

I filed a claim to American Home Shield over the phone and the reps who assisted me did a wonderful job. K&S Plumbing called immediately and they made an appointment and showed up right when they said they would. The young man who came out was very nice, very congenial and seemed to be concerned about what the problem was and how to fix it. Everything went fine and things have been going very well since then.

Our furnaces were not working consistently. The tech came out and tried to clean our flame sensors, but they were still not working consistently. The furnaces kinda turn on sometimes, but sometimes, they don’t. So we have kept that work order open. The tech is going to come and replace both flame sensors. I’ve paid the $75 on that. American Home Shield has been good so far about answering questions and honoring claims. They are easy to talk to. They are friendly, and helpful people on the phone. They also have a user-friendly website. Our dryer blew up and caught fire within a month of living here. So I’ve already worked through a full appliance replacement with them. They were very fair and very good to work with and honored what they said they were gonna honor. So I’m pretty pleased with American Home Shield so far.

The double ovens were not working and I called American Home Shield for service. The rep was excellent and somebody called me the next day. The contractor asked when the best time would be for them to be out and I asked if they could be out the next day, and they said they would have somebody here. The first contractor, Ely Appliance, came and fixed one. The other one had a cold so AHS sent out Oak Valley two days later, who replaced the fan. Everything was excellent and both showed up on time and called before they came. They came out to finish it and so, it was good. I never have any issues with AHS or the appliance company that they subcontract out to.

With AHS, I'd like to have the same contractor company come out each time. I had an issue with a contractor before and instead of going online, I would like to call AHS and tell them I'd like to have a certain contractor. There was a time when my heat would not come out. I submitted a claim online to AHS and they sent CityLine Air Conditioning that afternoon. I’m a chemo patient and I had to have heat. It was cold that day and they were very kind and out here within three or four hours. The tech was wonderful and everything has been perfect since the repair.

We had a rekey service for a house we moved into and the service tech came out in an acceptable amount of time. While he was there, he was awesome and was with great attitude.

American Home Shield sent National Factory Service for the refrigerator. The icemaker stopped working. They came out, they looked at it, and they’ve been pretty good. The refrigerator wasn’t defrosting right and it took the company AHS hired four tries to get it right. They had to replace the defroster, then they replaced the brain chip, then they replaced something else. But then for a while they were gonna get a new refrigerator, but they ended up just replacing the parts. They had to order parts and the biggest problem is they can't order the parts, they had to come from American Home Shield. It was aggravating not to have the refrigerator work properly for a couple of weeks. Other than that, it was fine and the companies that were hired did a good job.

Greenway Home Services weren’t able to fix the pipe. We have galvanized pipes and it was completely rusted. This would not go to American Home Shield because they don't pay for that. But Greenway gave us an estimate to completely redo the plumbing in the house. They came out the following Monday, and then, they called the supervisor out, and they were going through everything that was gonna have to be done. When they left, the plumber said they'd like to start big jobs on the first of the week. I called Thursday to let them know that we were looking for them to come Monday morning. By 10 o’clock on Monday morning, no one showed up and the plumber never called me back. So, I called again Monday and the supervisor said she was on the phone and she would call me back. She never returned my call.

I’ve had American Home Shield before. And then, I had a company that I’ve never had before for a year. I ran into some problems with them at the very end and I decided not to renew and went back to AHS. I've been with them for a month now. I submitted a claim online and it was an easy process. The contractor that came out was nice and very helpful. I just wish they reduce their price but that’s clearly not gonna happen because they need to make money. It’d be great though if their deductible amount was cheaper.

American Home Shield got Royal Flush AC and Heating to do a routine maintenance on my system and they found the system is working fine. The blades in there need to be cleaned, which had never been cleaned in the 13 years that I've lived here, so they're gonna come out and clean those to make the system work a little more efficiently.

The water was not going down my kitchen sink. I put a claim on Friday after 5 o'clock, and American Home Shield sent out JED Mechanical. They showed up on Monday afternoon and took care of everthing that same day. They were good and professional. Everything's fine and I'm very satisfied.

I got American Home Shield following personal references from friends, and I've had it for about a year now. I prefer submitting my claims over the phone than to do that over submitting it online. On the latest one I did, the contractor sent out was great to work with. He was a very nice gentleman. It was amazing.

American Home Shield sent out Home Appliance Leasing for our refrigerator and when they came out, the tech said he remembered our refrigerator (he worked on it before). It wasn't keeping things cold and the ice maker quit making ice. He said that he was gonna take it to the shop, find the leak and get it taken care of. And that's what he did. Now we've got plenty of ice and cold air in the refrigerator.

I've had AHS for less than a year and my experience with the bathroom exhaust fan claim was good. The tech from R&R Electric came out two or three days after I filed a claim online and he was professional.

I call American Home Shield from time to time and lately, I called them for a service call on the microwave. All Valley Appliances came, and they fixed it. The tenant was there, and I didn’t personally meet them, but as far as I know, it was taken care of.

American Home Shield has been really good. We had their contractor for our Hunter ceiling fan that was not working and he explained to us what was going on and replaced our remote. We're very happy with the service.

I had my oven on the cleaning cycle and it just popped and blew something in it. I contacted Home Shield online and it was simple to do. I liked it. I did it on a Saturday morning, so it took until Monday for Better Baker Appliance to contact me, but the technician came out within three hours after that. He let us know whenever he was coming. He also let us know like whenever the part was gonna be here. He pretty much informed us of everything every step of the way. Also, he was really nice, polite, and good to work with. He had to order parts and repaired the oven within three days. Everything so far looks really good. I'd use Home Shield again in a heartbeat.

Filing my claim online was simple. I was able to go and just click on what I thought the problem was. The pool was going down rapidly and I saw water coming out of the heater and out of the top of the filter. I couldn't tell what the issue was so I clicked everything I could think it could be and let them diagnose it and figure it out when the guy came out there. I clicked filter, heater, and plumbing. It ended up being the filter and the heater. I filed that claim on a weekend and the contractor showed up on a Tuesday. He had to get parts but within a couple of working days, he had everything back up and going.

We had a leak in our toilet. I did a claim for it online, and American Home Shield's website was very easy to use. They sent Sirius Plumbing and a young man came out and took care of it. He identified right away what the problem was and was able to fix it. We haven’t had any problem since. We've been a customer of American Home Shield for 14 years and one thing that I don’t like is that if there is damage caused by the problem, that damage is not repaired. For example, we had a leaky toilet that caused water to leak into our downstairs ceiling, but American Home Shield will not pay for that damage that was caused by the leaky toilet.

There was a leak under the water heater and so I filed a claim online. At first, the website was a little difficult to navigate and it was kind of a pain because it didn’t recognize me. I didn’t know if my contract had been filed in the system yet ‘cause I had just bought the house a week before. It took a day or two before it finally recognized me, but they had gotten back with me as soon as I got the claim submitted.

I’ve got a good experience with American Home Shield. I get a lot of information from them and they’re pretty responsive. I'm happy. The contractor that I had last time was super. I've had them before and the guy was my plumber. It was perfect. But my contractor pointed out that American Home Shield is the only people that have a $125 deductible. It’s a lot higher than anybody else he was working with.