American Home Shield Reviews

It was good from start to finish. The appointment was pretty timely which was within a couple of days of the claim submission. The guy went in, kinda had an idea of what the problem was, investigated it and figured out exactly what it was. He replaced the part and the refrigerator’s back up and running. He said, “If it doesn't work, give me a call and we'll fix it.” I appreciated that offer.

A pool pump needed to be replaced. Green Valley checked it and reported it to American Home Shield. They called me today to confirm that they had replaced everything and everything's working well. We're totally satisfied with the service.

I most recently submitted a claim with AHS because our washing machine was leaking. I did it online and I got a call the next day from a service rep. The only complaint I had was the tech was busy and it took him a couple of days to be able to come out and assess the problem. Then, he had to order a part for the machine and that took another week. But when he came out, he found the problem almost instantaneous. There was a hole in the gasket for the door. Then, before he finished, he checked and took the lid off. There was a solenoid valve on the back that was also leaking. He said from his experience that if something like that happens, you always check the other one because it could be bad and he replaced them both.

The tech from Weise Plumbing came out to our place for a toilet that wouldn't flush. He snaked it out and got it to function properly. AHS sends somebody out when something goes wrong. I pay my deductible and they take care of whatever problem I have.

The heater wouldn't start at all, and 1st Goal came out and fixed it. They did a very good job. Submitting the claim was pretty simple. But they could have a little bit more personal service with people rather than automated or online servicing. It took me more than five months to get a stovetop repaired. That was the problem with dealing with them and the contractor who they sent out.

AHS was good. Recently, we had an issue with two toilets in my bathroom. The plumbers came out and they were professional. They were great.

The claim for the washing machine was very good. The guy was knowledgeable. He was here within half an hour of my initial phone call. The last time I called, I waited three months for service and I was about to cancel my service with American Home Shield. I had a claim for the refrigerator. The temperature kept going bad. I lost about $700 to $800 worth of food and they don't provide for lost food. I was not happy at all. A guy came and he tested the temperature but he didn't even think that that unit was broken. He said, "It's Frigidaire. That's made by Kenmore. I have to get that company." I waited about a month. He came back but couldn't do anything. Then he said it was that company, then he waited again. The third or fourth time somebody came and fixed it in two minutes, they needed a new temperature control. The gaskets were ripped on the door. I asked him to fix it but he said they don't fix that.

I had an AC claim and the people called me and scheduled an appointment. I was pleased that it happened quickly 'cause it was a little hot outside.

We call American Home Shield and then they send somebody out within a day or so. We called them out last week because our furnace quit working and today, people from The Appliance Guys are here replacing it. We know other people that they have done work for, and they've all said they're great, so I'm assuming they'll be great with us as well. They're working downstairs, and they seem very professional. My husband's been with them because I'm upstairs by the fireplace. He likes them a lot.

The guy had to order a part for my dishwasher that was leaking. He came out a week later and it's fixed now. He was friendly and knowledgeable. He knew what he was talking about and explained everything. With American Home Shield, I don't have to be out huge amounts of money if something does break. They do send out some good technicians. I had American Homebuyers and they sucked. They sent out shady technicians that wouldn't keep the time schedule and say stuff wasn't covered.

American Home Shield called me within a day after filling out a form. They said the contractor could contact me within 24 hours, and they did. They had to put in a new water heater because it was leaking from the inside. It was an old unit and there was nothing they could do to repair it. The repair company was awesome, very professional and accommodating. Everything's good. I got the warranty for this exact problem because the water heater was kind of towards the end of its expected life, and American Home Shield met my expectations. Everything was very user-friendly. Everyone I spoke to was very nice.

The rep from C Mayes Plumbing resolved part of the issue when he came out but there’s still one leaky faucet. There is a part waiting to come in and we’ve got faucets to be replaced. So, when the technician is able to come back out, we have the material for him to install. I tried to put another order with American Home Shield for another issue that I was having with an oven door. Somebody came out and then, they were delivering the part. I tried to tie in another issue with my refrigerator for the same guy to come out because it's the same company for each of the appliances. But they told me that they couldn't do a certain amount of tickets in one day even though I paid to open a new ticket.

American Home Shield's system told us that within 24 hours, we would be contacted by their contractor. Action Mechanical Services Inc. called us almost immediately. They came out for our heater and air conditioning and the tech they sent was great. He told us what to do and how to keep our system rolling. We were happy with the service. We've always been very satisfied with American Home Shield. We've had issues when we lived in Florida such as when our air conditioner went out and at our current location where we've had a few appliances break. Their contractors contact us within 48 hours, set up appointments, and do what they need to do.

American Home Shield's website has been sufficient for me. They tell me that their contractor should contact me within 24 hours or I could contact them. The person who came out for my commode that would not flush properly was efficient. It been doing fine since he came. AHS has taken care of anything I have that needed to be fixed.

The downstairs air conditioner was not blowing cold air. I went online and submitted the claim to American Home Shield. The process was really easy. I got an email saying that the contractor should contact me soon. It didn't say exactly how long, but it said they would be in contact with me shortly. The contractor showed up on time, he quickly diagnosed the issue, and he fixed it. He was in and out within two hours.

American Home Shield has sent really good people. Everything that we've started is getting done. Some things have taken a little longer but I've been very happy. The website is super easy to file the claims on. I hear from the contractors very quickly and I've never had to call another contractor. I've never had to call them because they haven't gotten a hold of me. They always are really quick to respond. Sometimes when a project is in the middle of the project, the contractor might mark it as completed so that American Home Shield is not bugging them. I kind of have to take over and bug them. I have an issue with a jacuzzi and they pulled the pump on it. On the website it shows my project is completed but I don't have a functioning jacuzzi. It would be nice if American Home Shield was also bugging them to get it done. It would speed up the process a little more.

I'm glad I have American Home Shield. I've been pleased with the people they have sent. I feel more comfortable in my home as far as repairs. I had somebody I referred to them and he had just spent $40,000. I told him, “I don't know why you’re telling me this because I told you about American Home Shield a long time ago. You probably waited too late to ever benefit.” They save you a lot of money and they send good people.

When my AC wasn't taking on, I did a service request online and the tech did well. They replaced the thermostat and made sure it was hooked up right. They made sure everything was working too.

Our air conditioning was not cooling and the gentleman from Air Solutions found that a capacitor was not working correctly. He replaced it and it worked fine. He repaired it on the same day and he was very nice and courteous.

We had an issue with the doorbell. The first company that came out couldn't do it so I would not recommend them. Then Superior Service Electric was sent out. They had to order something and they came back. They changed the doorbell and they were excellent. The technicians were really good, very helpful, and nice. It was just that one of the lights had not been sorted. There is some kind of changes they have to do with one our light. We've been recalling to the one call, but nobody's coming to look into that.

I had a recent claim to American Home Shield for a ceiling fan. The contractor didn't do the thing and my fan was not replaced but the contractor was fine. He didn't say anything to me when he left though. I was told that the contractor wrote up in his report that the motor was gone because of a string wrapped around the motor. But the chain that you pull to cut the fan off is broken out, so there's no way that the fan will come on. I was told I could have another person come out and look but I would have to pay another $100. I said I wouldn't do that because I'm not gonna pay another $100. I can understand that if a string was the cause of it, they wouldn’t fix it because it was not a mechanical thing. Overall, I’ve had no problem with them.

I've had a few claims. I can do it online, which is very easy, and the process is mostly simple. However, it was a bit hard to get hold of them to know when they were gonna continue with my service. If they're gonna follow up and you have questions, it would be nice to have an assigned number for an ongoing claim. Still, I'm generally happy with American Home Shield. I'm a Realtor myself and because I use it, I recommend my clients to buy one as well.

Our contract with AHS on a property ran out on October 9th. We sold the house on October the 6th. We offered the continued warranty to the new owners of the house and they said no because they had their own. Since our contract happened to be up within a couple of days, we went ahead and signed up to have ours canceled because no longer need it on the piece of property. We have another piece of property in South Carolina that we have the same combo plan on and we like it, and we have no issues whatsoever. I took a photo of the cancellation when I finally was able to do it on the 6th. When I submitted it, it said there would be around a $53 cancellation fee. AHS said they would review the request and make a decision within three to five business days. That was on the 6th and it is the 16th, and we still have not had a response.

Island Breeze came out for the air conditioning unit and repaired it. They were nice guys and they were business-like. But in my experience with American Home Shield, it turns out that when a really big job needs to be done, they don't cover any of that stuff that you need. They'll replace the dishwasher or refrigerator. But when the big-time jobs come, I end up paying out-of-pocket.

My plumbing was making loud screeching noises. When the contractors came, they diagnosed the problem really quickly. It was a pressure valve. They replaced the pressure valves and the problem's gone now. The website was easy to use when I submitted the claim. I got an email right away that told me that I would be contacted by a provider. It wasn't even 24 hours and the secretary for the plumbing people called me to arrange when they would come. The contractors were here within a few days of my call. They were very friendly, professional, quick, patient and accommodating. I don't have any complaints at all. As a matter of fact, there are some things that I am gonna want to do with my house. I wanna change a sink out and I'm gonna hire them to do that. I'm also very satisfied with AHS.

The washing machine was not finishing its spin. I called AHS and a technician from Valley Pro came out after three days. However, he could not identify the problem. I got back to AHS and they ended up assigning it to Sears. The Sears technician was more thorough and extremely intelligent. He identified the problem and he ordered the part that's supposed to be installed on Tuesday. But I've been without a washer for over a month. I also had a dishwasher down since August 7th that only got finished on Monday. The technician that came for the dishwasher was excellent. I never get the same contractor because what apparently American Home Shield does is they set up all their repair providers in a database and it goes in a rotating pattern. So, it's random.

The garage door people that came out were extremely polite. They did their job and knew what they were doing. The problem was resolved and I haven't had any further issues. The guy that came out about my thermostat was extremely sweet and very knowledgeable. They were in and out of here. They checked the entire thing and made sure that I was safe and good to go. They couldn’t have been nicer people.

For the most part, AHS has been a pretty good service. I had one contractor though that was scary. He was a plumber and he didn't do some things right. When he left, my toilet was running and running. When he had to come back out, he was on the muscle and pretty pissy. I was nervous then 'cause I live alone. After getting service like that, I'm afraid to call say anything. Though I should say something I let it go.

I got my air conditioner looked at because it was making a whining noise. The guy fixed it for me and it's working good now. He was very professional. He answered all my questions and I didn't have any problem. American Home Shield did a wonderful job.

I would recommend American Home Shield. I've had no problem with them. Recently, our dishwasher was not functioning. It wasn't completing the cycle. I did the claim online and the website was pretty easy to navigate. On the website, it tells you that someone will contact you within 24 hours. The contractor contacted me the next day and scheduled a time to come out. They were here when they said they'd be and they fixed the problem. They had to order a part and come back but they did it in a reasonable amount of time. The dishwasher's fine now. We've only ran it one time but it cycled all the way through.

My icemaker door was malfunctioning. It was allowing air to get in and therefore, the freezing part of the refrigerator was frosting up. So I get ice and frost inside the refrigerator around the door and beyond the door. I called American Home Shield and told them that I had a problem with my refrigerator freezer. A major part of the issue is that I can't communicate with them. I'm on hold forever. When I do get somebody, they may or may not speak English. But in any event, all they do was assign somebody.

American Home Shield's contractor Pro Service has been fantastic. They called me up, made an appointment, and gave me a window for when they would be at my location. They called me a half-hour out to let me know that they're coming. It has been a great experience having them. Their techs have always done their best to take care of my problem. I'm on my second contract with them and the warranty works well. I'm amazed when they complete service. My last contractor held the contract for me but when I texted him, he was able to close it almost immediately. Everyone that has come into my house for AHS has been very personable and professional. Their coverage is fairly pricey and it's not for the faint of heart. Still, they have always done their best to take care of my problems.

Mr. Rooter came out and I told them that there was a leak behind the refrigerator and I thought the water might've been coming from there because I could hear something. They said that there wasn't anything wrong with the refrigerator and that it was the toilet that was cracked. They took the toilet and I still saw water in the restroom. I called Home Shield and told them that Mr. Rooter brought me a toilet that doesn't work. My mom needs handicap-accessible and they brought me a small Glacier Bay round toilet. My mom had to go stay in Dove Creek with my sister and they don't really have an extra room, so it was inconvenient. For a month, I dealt with it. Finally, Home Shield sent Lone Star out to do a second opinion and they said that the leak is actually from the refrigerator so we shut that off. They were perfect.

Whenever something breaks, I call American Home Shield and they get it fixed. However, you don't get to talk to a live person which I would rather do. Everything's automated and I hate that. But the contractor for my dryer was on time. They were very good and left everything in perfect condition.

American Home Shield's tech from Comfort First Heating & Cooling was very experienced and polite. He had the part needed for my in his car. He used that and since then my AC has been working perfectly. AHS been good at keeping their word and getting the right people for me to work with. If the company they send doesn't meet standards, they're good at getting somebody else to replace them.

The plumbing problem got resolved and the contractor answered questions well. They were able to schedule in a timely manner. It went well. They wore a mask and they made sure to keep adequate social distancing. The only qualm I have is the phone wait time. There were instances where it was easy to get online and issue a work request. But it was kind of a weird situation for me because I was trying to get a follow-up after my old contract expired. I didn't have a chance to request a follow-up. I had to do it over the phone. It was a pain. But American Home Shield is fine. I like it.

The hot water heater was out and after repeated tries of reigniting the pilot, it was not staying on. So, I called American Home Shield and explained to them what was going on. They sent someone out within a day or two. Immediate Response came out, reignited the pilot light and said there was nothing that they could do at that point since it was reignited. But that if it went back out, to call the company again. It did go back out and I called AHS again and let them know what happened. I figured I should go to them since it will be them who will determine whether they can do anything further or if it's gonna come out of pocket or whatever the case. The young lady wasn't able to resolve it. When I called, she said she had to follow up because they didn't have the notes of the technician in their system and that they would call back.

On my recent claim to American Home Shield, they sent two to three people out to check the issue out. They send the first man out and he ordered parts and stuff, and he couldn't get it together. Then they send somebody else out. He said that it needed to be repaired and it needed a whole new something, but then they didn't trust him. They sent somebody else out to go behind him to see what was the issue and see if they could fix it. He said he couldn't do anything with it. AHS finally let us get another stove.

We had a brief power surge that was enough to mess up our clocks and air conditioner. American Home Shield's tech came and he was a very nice guy. He went to the AC unit outdoors and took off a panel. It turned out that the power surge had blown off a connector. The tech put in a new one and the air conditioner came back on. Everything is still working great since then.

I wanted to make sure that the electrical was up to code. I sent in a claim to fix the electrical for my doorbell because it's an older home. Initially, I was frustrated because the company had one cancellation at the last minute and one no show. But then I found out that it was the same individual and the company ended up firing that individual. So there were some kind of personnel issues going on. But it was frustrating from my perspective because I had switched my work schedule around so then I'd leave work, get home, and then find out no one was coming.

My water bill was double and then I noticed that my hot water heater was running 24-7. I had somebody come over and sure enough, there was a water leak. I called AHS and they sent out the contractors. Then the contractors said what they needed to do and got permission from AHS and took pictures for AHS to see what was going on and for them to go ahead. My friend turned the hot water heater off so all I had was cold water. Then when the contractor came back, he fixed it where I could have cold water till he could get back with AHS and get everything approved. Then within a day, they were back out there and they got it fixed. So far, everything's been working.

I've been relatively pleased with AHS. However, I had a plumbing issue that wasn't covered by AHS which was horrible. I ended up paying for it out of my pocket and I wasn't happy with that. That was $3,000 and it left a taste in my mouth. I’ve been with them for around eight years or more. Initially, when I first got AHS, they used to be the ones to set up an appointment but now, they have everything automated. But I haven't had a problem with everything else.

I moved to this apartment on the 18th of September and the air conditioner was not working. I called in the next day, and they told me they will come on Monday to see what they can do. They came. The compressor is outside of the apartment and the guy looked around and said he would be able to fix something, but there was nothing that the warranty will cover to replace. The system is too old and it's not possible to fix it. He said he could adjust something that day, but he could not guarantee how long it would work. I said, "Well, but we need to make sure that this will work." He said that every time the unit stopped working, I needed to call and they would come back. It was Tuesday when the guy came and the next morning, the air conditioner was not working again.

Submitting a claim is not really hard, but it's time-consuming -- push this button, do this backflip, jump over this hose. But there was one girl that was just terrific. Her name was Jasmine and she was wonderful. She thought of things that might happen in different situations. She knew what she was doing and said, “Okay, if this happens, then call this number. If this happens, call this number. You're gonna have to do it this way and make sure you do it that way.” She impressed me. Most of them did not have a bad accent, but they really didn't seem that they actually knew what was happening.

The toilet was having a problem. The water was going all the way down and not coming back up. So, the rep from SWAT Plumbing came and changed a part, and it's fixed now. Submitting a claim to American Home Shield is very simple. You just call the number and tell them what it is. Then, within a day or so, whoever they contract with calls for an appointment. I only had two repairs in five years. So financially, I don't know if it's worth it to have it but I'm not gonna lose it. It's easier to call one place. It’s more convenient.

We had two houses and I had American Home Shield on both of them. With the home warranty, you can either make a claim with them online or you can call them. I find that doing a ticket online is easier than actually calling them. Sometimes calling them is pretty cumbersome. But usually, I get a quick reply back within one or two days. When considering a home warranty, look at the extended plans that the company offers and see if some of those items fall within appliances or different things that one has. In my case, I didn't know American Home Shield covered septic tanks and pool pumps. It's always good to be aware.

The garbage disposal quit. It just wouldn't run. I called Home Shield and they made the appointment for Thursday. And then later in the afternoon, my HVAC system went out and I called Home Shield again and they scheduled it again Thursday. So, I had two appointments on Thursday. We were down there at Longboat Key for two weeks. The gentleman came out and he was on time. He was very proper, courteous, professional and did the job, and then left.

AHS did one job for me and it turned out great. My only issue with them is I'm having a difficult time not having a contractor I don't want in my home for a heating inspection. It's system-generated and there's no way to ask for a different contractor. You just have to cancel the service, go back and ask again, and hope you win the lottery. This was a request for a home heating tune-up for $75. I made a phone call twice and had a really lengthy conversation. The rep said she would do my request and not to worry. Then I get the little text or email that says this contractor will be in touch for a schedule. I look and it's this contractor that I don't want. Now I just don't have the energy for it. I put that to the side about a week and a half ago and I'll probably try to do it again soon because I'd like to get the thing tuned up.

The guy was very good. He came out and took care of the refrigerator. I was totally happy with the service call. I'm also very happy with American Home Shield. I keep renewing and we've had it now for probably five or six years. It relieves me of the worry that I have to contact the contractor to come out to the house. It's fairly easy. If I have an issue, I call them and they send somebody out.

AHS sent out Sigmond Plumbing for my garbage disposal and they were wonderful. They were knowledgeable about what the problem was and the tech was able to fix it right at the spot. We also didn't really have to be around him to see if he was doing his work correctly or not. But they did not inform me ahead of time of the delay that they saw and I had to contact them to see what was going on and what time would they be able to make it. Other than that, everything was fine workwise. AHS was awesome, too and I didn't have any trouble with them.

American Home Shield is a reliable home warranty company. I use them on an average of once a month. Tommy D Appliance has come out most recently. I had two other appliances I'm getting replaced as well. The technicians were always professional and on time. Although when this whole COVID thing first started, there was one company that came out in a lab suit with lab boots and the air tank, and it was quite interesting. I had neighbors calling me asking me if we were okay. They wanted to know if we were under quarantine.

We have referred some people recently to American Home Shield. They bend over backwards to make sure we get what we need and also get good results. If you're not satisfied with one vendor, they contact them, let them know you’re not happy, and they will send someone else out. They will continue to do that until the job is done. Their process is very easy. I told them what was wrong and Wilks Appliance Repair came out and fixed the problem for the dishwasher and the stove. They're pretty good. We had one issue with a plumber that came out though. I was not happy with what they were doing. They came out to do the work, but they didn't really do it. We had to get someone else to come out to finish the work.

We've been with AHS for 10 years. We're still gonna stay with them. Recently, we submitted a claim for a refrigerator repair. It was something very odd. It was making noise and then when the contractor came there, he found that one of the fridge hoses was leaking water. So, he took care of it and that was the end of that. Everything is fine with the refrigerator now. Whenever we had the contractors out there to do things, they've done a great job. The contractors are really good. I only had one issue with one contractor, and AHS resolved it very quickly for me. They're terrific. I have suggested AHS to friends who also have properties there. They have bought it.

The microwave was brand-new and I used it maybe three times, and it just stopped working. So, the contractor fixed it. He replaced something in there. It was so quick and he did a good job. Then, he went down and fixed the washing machine but didn’t realize that the agitator was either wrong or what happened to it. I'm just waiting for the part and they're gonna come back on Thursday and fix that. The technician was super nice and I would go back with him and recommend them 100%.

I've been with AHS for almost 20 years and most of my experiences have been great. Once in a blue moon, they send someone out who doesn't know what they're doing and I have to end up getting someone else to be sent out, and then it's taken care of. I had to call about a water leak but the contractor sucked and I put in a complaint. He was just a young kid, came in with an attitude, and just talked down to my husband, which really ticked me off. And then he got frustrated, saying I needed a special tool to fix the faucet in my bathroom, which we didn't need. And when he left, he had me sign the paperwork, and about an hour later, I went into my bathroom and he had left my hot water running in the shower. AHS sent out someone else from Plumbers Inc. and it was 100% improvement. The guy was knowledgeable and he fixed everything. He was also very nice, very polite, and very professional.

The electrical that was feeding our septic pump wasn't working properly which caused the pump to burn out. I filed it as an electrical problem because that's what I believed it to be. American Home Shield sent Nystrom Electric out and their tech was friendly enough, but he didn't really seem that knowledgeable of that specific issue. A lot of what he was verbally telling me didn't make sense, but I kind of attribute that to, “Well, I'm not an expert and I don't know really a lot about septic tanks.” It didn’t sound right. He had to make a couple of phone calls to his company to try to get clarification and how it all worked. We went through the whole house looking for where everything connected. It seemed like he was trying, but he basically went back and said, “This is not something that we’ll work on. It's a problem with the pump and not the electrical. So, we're gonna refer it back to American Home Shield.”

Initially, the claim was for my AC unit. All Safe came out and realized that there was something wrong with something from the circuit box. They did what they needed to do and were very professional. Everything with that particular contractor was awesome. However, I've been highly disappointed with the performance of American Home Shield. The last two claims I filed with my AC unit and refrigerator both took over a month to get repaired. The refrigerator damaged the floor that I had to consequentially get redone. They need to respond more timely and have better contractors.

I absolutely love American Home Shield and I've been with them for more than 20 years. I always encourage my friends and neighbors to, at the very least, give them a call. They’re great. I called them when I wanted them to do a regular check. Everything was good and was told to expect a contractor in 24 to 48 hours. Southern Air Conditioning and Heating called me and they came the same day. They were excellent.

I have a double sink and the disposal was kinda kicking the food up on the opposite side of the sink. I filed a claim with American Home Shield online and ASAP Plumbing Service came out. They ran a snake through my cleaning exit pipe and cleared it out. Both techs were pretty efficient and knew what they were doing. They took care of it pretty quickly and I haven't had any problems since. The only thing I didn't like too much about the call that I put in is that I thought it would be taken care of the next day. But nobody works on a weekend I suppose so it didn't happen until Tuesday when I was off. I had to sit with the dirty dishes and I couldn't move anything for four days. Other than that, it went fairly smooth. Every time I've had a problem and I’ve used AHS, it's been very efficient.

We had an issue with our ceiling fan. I filed the claim on the computer and I was given a time when I would expect a callback from the contractor. Hy-Tech Electric called and told me when they would be out. They came and their service was excellent. Everything's back to normal and I'm satisfied.

I extended another year with American Home Shield because I was impressed. When submitting a claim, you just go online or give them a call and tell them what’s going on. Then, they call you back with a contractor, who calls you less than 24 hours after or emails. ATR Heating came out and fixed the air ducts. I told him the problem, and he did less talk and more work. He was in and out. I like it. I told him I'm gonna recommend him and the company.

My daughter lives in the house. I'm very seldom over there but based on the information I received from her, the contractor for the plumbing was very professional. Usually when you call in a claim, someone calls you back within a certain length of time. It's not a long waitlist that you have to wait. The turnover is great. You have to pay $75 though when the contractor comes out just to make that visit. Then, whatever the problem is, you’re responsible for paying for the service such as getting a new hot water tank. Still, American Home Shield does a good job as far as service.

Draingo was very professional and very knowledgeable. When I had a flood, it kind of messed up my laminate flooring in that particular area and my carpet. I explained to them what was going on. They could see what was going on with the issue and they took care of the problem. There was something that was obstructing the toilet. They took out the whole toilet and retrieved it. Then they reinstalled the toilet and everything was taken care of right there. American Home Shield is the most reliable company towards covering stuff in your home. I've been pretty impressed. I've seen other people advertising stuff, but I'm a happy customer. Their custom service is really good. The process was really quick and very user-friendly.

I work at a hospital and we have COVID going on and everything. And it's hard for me to get away. But I have asked that the contractor call me a half hour before coming. And then I was able to work it out that way, so that part was good. The tech from Liberty Plumbing came on time. He explained everything he was doing. He was able to find the problem and he fixed it. It’s all you can ask for. Also, he had a mask on. We weren't near each other. He was down in the basement and I was pretty much upstairs.

Updated on 01/13/2021: They only keep charging monthly and 2 month delays on repairs that end up blowing out my whole fridge and freezer. Still waiting on parts. No one follows-up, returns calls, etc... Don't waste your time or money...and be aware they do not replace appliances. They give you pennies on the dollar... My fridge replacement is quoted over $10,000 and they offered $3,00. That doesn't even refund the money I've spend in monthly and service fees.

Long story short, this company made monthly unauthorized charges to my credit card for nearly a year before I noticed. Consumer support is almost non-existent. The number of complaints filed with the BBB against this company is staggering. I really wish I would have done the research before doing any business with such a company altogether.

ATTENTION HOMEOWNERS: I typically don’t do complaints online, however @AmericanHomeshield #AmericanHomeShield is absolutely HORRIBLE. I have been a customer since 2014. I have been seeking to solve an issue in which they were supposed to pay for a repair because of a mistake on their part. Since May, I have called repeatedly. Every time a manager is not available and they schedule a call back.

I submitted a service request for a plumbing issue on August 28, 2020 and paid the required cost. The case was assigned to A.E. PLUMBING LLC out of Miamisburg. The contractor never contacted me (phone logs online where checked, voice mails were all double checked before this review). I call AHS about 5 weeks later and asked for a status update. They put me on hold and contacted the contractor. The Customer Service Rep came back and said the contractor will be reaching out to me and gave me the number again, which I already had.

Our air conditioner is leaking in the garage. We had five people out here and every one of them had something different to say except the last one who came and the guy who wasn't attached to American Home Shield, who said the problem is that the pan has rusted out and it has a hole in it. I got a letter from the first contractor saying they don't replace coils. The coil is not broken. I've had five people look at it and no one said the coil was broken, except him. I then called back to have another opinion because the other guy said that we needed a new pump and waterline. There's absolutely nothing wrong with them. I asked to have another person come out. That person gave me another diagnosis.

We called American Home Shield because we had a leaking faucet in the bathroom upstairs. We paid the fee, they sent somebody down, he took it apart, he took it away and said he was gonna order it. 20 minutes later, he said it hasn't come. For another two weeks, my wife kept calling and calling. He says he's ordered the part, and then we got a message saying American Home Shield is gonna cover some of it and we're gonna have to pay some of it. After that, we didn't hear anything.

So far, American Home Shield has a good service. I've had a couple claims and the process has been easy. I went online, put in the information, and they sent out a company that was gonna service me. Recently, they had to put some parts to fix my washing machine. It was great. The contractor came in, did what they had to do and they were professional.

I came home from work and it was freezing in my house. It was 50 or 61 degrees. There was some sort of blower that was going constantly, and I couldn't turn it off. I couldn't bring the temperature up. I couldn't turn the air conditioning off. So my house was freezing during the night. I went out and turned off the breaker switch so I could get it turned off. I called Home Shield and they said they'd get somebody out. They said Mechanical would be coming out and they came out. It was some sort of connector switch that went out so they changed it out and I haven't had any problems since. I’m pleased with the person that came. They came on time and I was pleased with the whole service.

Our recent claim experience with AHS regarding plumbing was great. But the service of AHS lately has not been so great. I had a dishwasher break. I put it in a service request. Someone came out and said that they would be in touch. Apparently, they sent me an email from a totally different web server, so it went to my spam folder, even though I’ve always gotten American Home Shield emails.

I called American Home Shield for one of the burners that went out. The guy called me back and asked me what type of stove it was and if I could get the serial number so I did that. He then very efficiently came and repaired it. I was so happy. They were quality repair people. I had a claim for a washing machine and that guy was very nice too. I'm pretty happy with American Home Shield. Sometimes the calls are $125 but I had someone come then said he couldn't fix the problem.

American Home Shield has been good. We're happy with the service and coverage that we've had. Evo Pool recently came out and they were awesome. There were two claims. One ended up being a replacement and the other one, they had to replace a circuit board.

Realty Rekey came out for a rekey service and it went good. The tech was very professional and was here for probably 20 minutes. Everything is fine.

In the master bathroom, I have a bathtub, a toilet, and a stand-up shower. I could not run two of them at the same time because the drain would fill up. When I was flushing the toilet and doing the stand-up shower at the same time, the toilet wouldn't drain and then my stand-up shower would fill up. Then all of a sudden, the bathtub too would also fill back up. So, we had no drainage at all which made us call the Home Shield. When the first contractor that received the task called, he told me that he had a fever and was sick but he was still on his way. I told him no and I called Home Shield again and asked to send another contractor. This was done within a week and I didn't have to wait an additional week for scheduling.

I went online and filed a claim with Home Shield for the fire detectors. The house is wired and I didn't want them to be wired because I can't turn them off. I wanted everything to be disconnected and replaced. Grosfield came out and the tech replaced all five units. We've had Home Shield for about five years now and I'm very satisfied. I feel I have a go-to place and they send people that they know will do the job. I had a furnace I needed checked. I didn't want to buy a new one. They sent a guy out and he checked it out and got it going. Everything was fine and I didn't have to buy a new furnace. It's a comfort to know that Home Shield is gonna fix my furnace, not make me buy a new one, and if I need to buy a new one, they're gonna back it up.

I really like American Home Shield. I've only done one claim and it was for my leaky faucet. I called and the process was very easy. The guy who came a couple of weeks ago was wonderful too. He was here really fast and he was here for 15 minutes then he went up to the store and got a part. He put it in and then it stopped leaking, but it started leaking again this past week. It didn’t stay fixed. Apart from that, I was very happy and pleased with how fast they came out.

I had a preseason check up and everything went well. The tech from ES Heat and Air explained what I asked him. He was very knowledgeable on everything.

An awesome tech came out for my pool. he was a good guy. He resolved the issue. I've never had any issues with American Home Shield. On my last house, I had them for almost 10 years. I just bought this house in October last year, and I got them as well. It saves me the headache considering I run multiple businesses, and I work more even now than I did prior. It's good to just pick up a phone call, let them deal with the headache, and still have a little bit of fun. I tell all my buddies who are in the real estate market that American Home Shield is who they're gonna use.

American Home Shield does a really good job of explaining what they will cover and what they will not. You are able to do two at one time if you report them at the same time. That's a very good benefit by being able to report more than one issue at one time. It just happened that there were three days between my washer and my dryer claim, so it cost me another 110 bucks.

I did the claim for my boiler online then the assigned repair guy called me for an appointment. He was terrific. They came to do an analysis and decided they had to order two parts. They came back but they discovered one of the parts was wrong. They came back the second day and finished the job. Everything’s been fine.

Indoor Quality Services came out and they put us on the list and got the equipment to us, what I considered to be really fast. The job was done in a day. The staff was personable, nice, and friendly people. They wore their masks while they worked. They put some sticky stuff to hold a pipe on a drain. The drain fell off because of the shaking of the machine when the fan comes on. It also clicks when the fan comes on. After a couple of times, it fell off. I called the guy ‘cause I didn't know what to do. They came over and they fixed it. So, it’s fixed. I'm satisfied with American Home Shield. It's like having a friend help you.

When I first moved in, the ice maker in the refrigerator was stuck and the soap in the dishwasher was still staying in. A technician came out for both of those and found the problem, and fixed it. I haven't had a problem since. Recently, the basket in the dryer had stopped spinning. It was the belt. A Sears technician came out, was very professional, found the problem, changed the belt, and it was good. He also had his mask on and stayed his distance even though the dryer was in the garage and the garage door was open.

Submitting the claim for the washing machine was a quick and easy call to American Home Shield. They immediately sent to me the name of a vendor, PJ Appliance, and we scheduled an appointment. PJ's came out and they had to order a part, which came in within two or three days. All this happened within a five-day period. It went very quickly and very well. I had to pay the $75 fee but I didn't have to pay anything else for the contractor coming out. They took care of the part and the service. It went smoothly and I was pleased with the service.

We had the yearly maintenance that’s been going once a month for Georgia to make sure the furnace and everything were working properly. That was when the tech discovered I had a gas leak, which I didn't know. American Home Shield sent Air Design out. The tech took care of everything. Both of the gentlemen were very professional, very polite, very nice, and explained to me things that I need to keep a eye on. One of them told me about my water tank. It's been here since the house had been built in 2000, so it's old.

My appliance had stopped working. The regular number when calling to make a claim is fine. The problem is when I call the 1-800 number for reimbursement or replacement, it's always an hour or two hours wait. AHS said they had been overwhelmed. The call is also long because they had to ask me a lot of questions like what size and color I have and what they have. They emailed me and said they didn't have enough information. I called somebody back at the other office and they said I got to call in the morning. I did and I still had to wait for an hour instead of two. Then I had to reach someone to finish up the process because I couldn't open the email to get cleared up to deliver the item because it went automatically to spam. It took three weeks to get everything done. If I didn't have to go through that process, I think it would have been a two-week process or a week and a half. But once I got that straight, within a day they were back to replace the item. That part was quick, so I would recommend AHS.

My air conditioner wasn't working. I filed the claim with American Home Shield and the bill was $225. But all I paid for was the $75 claim. My grandma was here when Kemph came and she said they did what they needed to do. Having this insurance is totally worth it.

I did not have any electricity in front of my house and outside of it. The inspector didn't catch that and so, I'm in a house that I bought and my electricals aren't working. I called American Home Shield thinking that they could take care of the problems. Their electrician came over, looked at my problem and said that he was gonna have to come because of the wire. I hadn't heard from Home Shield at all and I was wondering what was going on. I'm a very busy person and I'm waiting for them to call me but nobody does.

My freezer wasn't working and the contractor was very professional. He knew the problem but there wasn’t really a problem. We allowed the ice to collect around the fan so we emptied out the freezer before he came, and the freezer had started working again on its own. I had a great experience with American Home Shield and it was very reassuring to know that I have it.

For my recent claim with AHS, the contractors came out and did the service. They were professional and on time. I also just got AHS on one of my other houses. I like them. Their service has been good.

My garage door wasn't opening all the way. Precision Door Service's tech texted a picture of who he was before he came. He did the job efficiently and effectively. He was very professional. Everything works just fine now.

The first person that came out didn’t know he was fixing the ice maker. He got there and didn’t have the product. We waited on him for about a week, and then he called AHS and said to assign somebody else ‘cause he couldn’t find the product. When the other contractor came out, they fixed it and did a good job. American Home Shield fixed the pool pump for us a couple of times over the years. They also fixed the washer and dryer. Then the air conditioning needed something to get it going again. It’s nice to know that I can get ahold of somebody and they’ll come out and fix it.

My refrigerator wasn't cooling off. Usually, I call and talk to somebody when I do claims with American Home Shield. I did this one online, then they randomly chose somebody and told me it was Sears. The contractor showed up on time. He was a good kid and he did a good job. I've since talked to some people that had problems with their refrigerators, and sometimes, it's something stupid. If you vacuum the coils in the front, you vacuum the coils in the back. You pull the refrigerator away from the wall and you remove the backing and look inside. You check if the fan is stuck because the compressor won't run if the fan doesn't run because then the compressor would burn up.

American Home Shield has been fantastic. We really appreciate them and how quick they are in helping us. We've had some infrequent things, but they turn very, very quickly. We were having problems with our hot water heater. It had a leak on the plastic drain on the bottom. We also have a backflow valve out on the street and I went and did a quick test on the pressure tank that was on the top, and there was no pressure on it. There's supposed to be about an equal pressure with what you get. When I went out there, I noticed the spigot was leaking. The thing was about eight years old and with plastic, the plastic gets old and brittle.

The air conditioning unit was not cooling so a contractor came in to check on it. As it turns out, it was a rheostat or some sort of electrical mechanism in the HVAC system that was malfunctioning. They fixed it and did a very nice job.

The process with American Home Shield was very easy. I've done it many times. Since COVID started, everybody's been staying home so suddenly, we're using our appliances and they're breaking down. Recently, my garbage disposal wasn’t grinding. The guy called and we made an appointment. I had to adjust the appointment day and he was great. We were able to communicate and come up with another time from the first time that we set. The communication was easy.

Our AC unit was not coming on so we were not getting any air, and the technician handled it perfectly. Submitting the claim online to American Home Shield was simple. I ended up submitting it in the middle of the night because that was when I became aware that it wasn't working. We had been gone for work. The next day, the lady called and scheduled for a technician to come out. It was easy.

All American Electric came out for a ceiling fan in the kitchen that wasn't working. They did a temporary fix on it and the tech came back two days later and fixed it the right way. They did a very good job.

A panel on my heater had gone out. I called AHS for the maintenance on the circuit panel. The contractors replaced that and everything is fine now. I submit my claim online with AHS and it's very simple. I go into the computer, and then it’ll say what kind of service I want. It’s more of multiple-choice, so it’s very easy. The contractors that AHS sent have been very professional. They go straight to whatever I complained about. They did a maintenance check on what was going on with it. Once they got it done, they wrapped up and they were off. I often tell my friends about American Home Shield and how I think it’s such a good thing to have, especially for a widow, so it’s very convenient for me. It’s something that I’m glad I got into. It's been very rewarding.

The first issue we had was a leak from the tub that was leaking into the neighbor's ceiling below my unit. I also had toilets that were not flushing. I've called House Doctors came for those and they were perfect. The repair eliminated my neighbor's ceiling from collapsing and me paying for that.

I call American Home Shield to submit my claim and they have somebody call me back within 24 hours. If that person doesn't call, they give me a number to call. So far, I had three calls and they went very well. Everything was fixed. The washing machine was the last to get fixed. The service people are fine. They come in and I tell them what's wrong. They look at it and fix it. They also explain what's wrong and what they're gonna do, and they do it and then leave. I also had a water leak and the guy came right out and fixed it. But he had to order a faucet, so I had to wait for them to change the faucet. But he told us what to do while we were waiting for the faucet.

I requested for a dryer service and the process was great. American Home Shield was quick and responsive, and they sent someone out within a few days. He was very professional. There wasn't a whole lot accomplished on the initial visit, but then when the part came, it was fine. That guy was good. He had everything done quickly, and he explained what he did. So far, American Home Shield has provided the services that I needed most quickly.

Our AC just turned off. The technician that AHS sent came in one hour earlier than the time that they gave me. Then he fixed the AC. He was very professional and did an excellent job.

The technician who came out for my heater was good and now, it's perfect. I also had a claim last year and American Home Shield has been consistent. Overall, my experience has been easy.

Some of the outlets were loose and the light hanging right above the dining room table was hanging on by a thread, which was high risk. I went to the website of American Home Shield and it gave me the option to schedule. The contractor called me and when the technician came and checked it, she was able to see. She tried to figure out what was going on with one of the receptacles where the switches didn't work and she replaced the exhaust fan in my bathroom. The motor was burned out.

With American Home Shield, it's hit or miss. If I get a good company, my whole experience is great. Recently, the techs they sent for my heating issue were phenomenal. However, he knew there were more things that had to be fixed but he said that AHS has tied his hands and they would only let him fix one thing that was probably not going to resolve my issue. He was right and my issue wasn't solved. I had to call back and get him back at my place again. The tech said that if I had called him outside of American Home Shield, he would fix five different things to get me working. He was great but the fact that we had to jump through hoops was annoying.

United Air Temp came out for a preventative maintenance screening. They gave me a window when they would be there. There's another call that hasn't been working out though. American Home Shield hasn't resolved my issue. I'm supposed to be getting replacement equipment, and the company failed to show. There's been no phone call since. There should be some feedback between them because they're the ones who contracted with this company.

Leak Seekers is a great service provider. They sent me a text message immediately after filing an online claim. Everything has been pretty good since they came out. American Home Shield is sometimes good but sometimes not good. They need improvement towards customer service.

The fan on the oven stopped working. I sent in a claim online and the tech who came out explained what he had to do. He was neat. He had on his mask and shoe covering. He ordered a part and then came back when the parts were there. Everything went well.

We were having a whistling weird sound coming out of our HVAC system. My wife called AHS to submit a claim. It was very professional and it was a timely response. The guy came exactly when they said they were gonna come. He found the problem and fixed it. Everything was fine. My experience with AHS has been very good.

I'm glad I have American Home Shield. They take care of our problems. It's very easy to file a claim with them. I just call them and tell them what's wrong. They get me in touch with the person that's gonna come, we get a time for them to come and it's all taken care of. So far, so good. We've had several people to help us. It was the second time we had AJS Service come about the air conditioner so they didn't charge us. The thing that was wrong was the same thing that was wrong before. There was something about a certain part that they only replaced one of them. They should have replaced both of them but they took care of it and I didn't have to worry about it.

There were two of them who came out for my heating system and they were good. This is the first time I've used American Home Shield and it was good. It was really easy.

My washer went out and I called American Home Shield but they didn’t do very good to take three weeks to have it fixed. The contractor was okay and I couldn’t blame him for that. AHS said they were gonna call back and they didn’t. You can't get in touch with them. You have questions and you can't ask anybody because nobody answers the phone or somebody answers the phone and you can't understand the English. I was charged a certain amount and I want to know about my bill. I gotta call in to them right now that I put in Monday and they have not called me back.

The toilet was leaking in the back. American Home Shield gave me notice that a plumber was coming out. Grade A plumbing came out twice. They're good and I'm satisfied with what has happened. There's still a little tiny water problem, but it's not that bad and there's nothing to worry about. American Home Shield got a horrible service. Trying to get ahold of someone is very difficult and then they make them wait until they hang up. When I called American Home Shield the first time for an issue on an outdoor electrical outlet, I could not get a representative to save my life. I called every day for five days and then that claim got 60 days over and they wouldn't do it. So I had to call back. Then the guy fixed the outside again and I had to repay the extra 65 bucks for it.

I found it very easy to submit a claim online with AHS. The person that came out to check out the furnace was great. He put on his little booties as soon as he came to the door, and he had a mask on, which I was really tickled about. I asked him what was involved because I really didn't know. I've only lived here a little over three years, and I had no idea if it was a really old furnace or if it was relatively new. We opened the door to the furnace, ‘cause I live in a condo so it's a very compact space. He told me that he was gonna take this door off and do the checking. He checked to see how old the furnace was. I left him alone and he went to the business. He changed my filter for me, too. I’ve been pleased with AHS. The contractors have been really fast to come. They have repaired the garbage disposal and the stove. The only thing that's hard for me is paying the yearly fee. But I have recommended AHS to my family.

The ice maker in my refrigerator was broken. It was overflowing the tray and spilling water everywhere that then refroze as ice. I filed the claim with Home Shield and the service tech came out. I had given them the model number so he came with a replacement ice maker and simply did the replacement. It was really quick. Everything's working fine now. I had an earlier claim on an air conditioner unit that malfunctioned and that went well. The technician diagnosed the problem, replaced the part that was needed, and then installed it. We've had no problem since. I've been very happy with Home Shield.

Our dishwasher was leaking and submitting the claim to American Home Shield was smooth. We got a call right away from the company they assigned. And then, the technician came and saw the problem. He couldn't fix it because the part was burned or broken, and it was not available. So, he ordered the part. He said it would be here within 10 days. So, when the part came, they changed the part. They were very nice and we were very happy.

I had electrical outlets that weren't working. I put in a claim with AHS online and the tech from A to Z Electric came out. He realized the outlets were down the line from each other so he fixed one outlet and that got both of the outlets up and running.

Our ice maker and the lights in the fridge were not working. AHS sent out Sears and the technician found the problem really fast. He knew the first thing to check and was able to fix the issue within half an hour or so. It’s a pretty simple fix and he was very professional in what he did. I really appreciated him. He was very courteous and well depth to what he needed to know.

My fridge was making noises. AHS's tech from Caltech Appliances came and checked it. The tech was very knowledgeable and he knew what I was talking about. He said that Caltech had received appliances and he wanted to know what was wrong with my fridge. As soon as I explained, he knew what I was talking about. He said he had to order something and when the part came in, he put it in. Now my fridge is working fine. I've had good experiences so far with AHS.

I have no problems submitting claims to American Home Shield over the phone. I get disconnected from their automated system every now and then but I get things done. Recently, our garage door's wires were messed up. American Home Shield's contractor came and everything went fine. The keypad still doesn't work all the time though and their guy hasn't played with that. We may need a new keypad. Still, he was very professional and he did a wonderful job getting the other stuff working right.

Every year, at least three times a year, the contractor has to come and fix the air conditioner. But they wouldn't put in for a new one because as long as they can fix it, they'll repair it and not replace it. After 20 years of that, it gets kinda old but I have no choice. It's very easy to submit a claim to American Home Shield and they always tell me what I need to do to get this thing replaced. But the companies that come out wouldn't do it because they said that they couldn’t lie. I said that they were not lying and that they were telling the truth.

All of my experiences with Home Shield were good. My recent claim for a refrigerator went well. I initially started on the website. I had to call in, but that was after it went to Home Shield's replacement department. It was very difficult reaching them. They were very busy. But then, the contractor was great. It was very quick response, because it was Sunday or Saturday, and they were able to come out after I called them on Monday, which I'm glad because my food was spoiling. Home Shield is definitely an asset.

Austin Heating and Air was great. They were very nice and very helpful. Sometimes, when you have to wait over the weekend and your air isn't working, that's frustrating. But it's understandable. With the first thing that I put in for a leak in the roof, we needed a drywall guy to come out to patch up where the leak had been. The guy has never been here so I still have the hole in the ceiling in the kitchen. I told him at least three times I'm only available on Friday because I do dialysis the rest of the week. He would say, “I'll call on Thursday and make an appointment.” Then he would call in last minute and say, “I can come today.” I tell him there's no one home. He hasn't even called again in a couple of weeks. But I really like American Home Shield. I used to be in the mortgage business, and realtors always say they are the best.

The air conditioning unit outside kept shutting down. It turned out it needed to be cleaned and recharged and the contractor pretty much did all that. I was very satisfied with their work and timeliness.

A service guy came for the HTG. It was clogged. It wasn't firing up, and he fixed it. There was no problem with the service. As far as American Home Shield, I love my account person. She's excellent. Her name's Andrea and she's very attentive. I'm a Realtor. It was my house that I had the problem with, but I recommend the services of AHS all the time. If I have a client that has a home that's 15 years old or older, I always recommend them to get the insurance at least for the first year. They’ve just spent so much money, they’re really not in a position where they wanna spend hundreds more.

LA Appliance came out and looked at the dryer. They had to order a part so I was without a dryer for a little bit more than a week. The waiting period wasn’t that great. But customer service-wise, once the technician went back and put on the part, he was friendly, and they were quick. I’ve had good and bad experiences with American Home Shield. In February of 2019, I had to pay out of my pocket a third-party to do a septic issue and AHS paying me out on that is still pending. they said they would reimburse me and it never happened. I've called numerous times, talked to numerous people and they just continue to say that I have to wait for the check, which is almost two years. It's $350 that I’m waiting for. So, at this point, it’s very frustrating. I don't even know it's worth me getting mad over. So, I haven't called in the last couple of months.

You can do claims online, but I did one over the phone and it was easy. The problem was then fixed and the unit is still working. The contractor was on time, did the job and got out of there.

I submitted a claim to American Home Shield for my tenant because the warranty is under my name. I sent the contractor there and they fixed the problem. So, the tenant was happy. I did it online and it was very easy. I’ve had no issues so far. It was the second time I’ve had to use it so it was very convenient.

My microwave wasn't working. I sent the thing over email and that process was pretty easy. FastTrac Appliance Repair came out and their service was good.

There was a noise in the refrigerator and the icemaker was leaking. Sears was able to stop the noise. The ice machine is still kinda leaking. But it's nowhere near where it was. We can tolerate it for now. I have had other claims that I've submitted to AHS. For years, the process was great. One of them was for a plumbing issue and that was a horrible experience all the way around. So overall, it's kind of a hit and miss.

Three separate times, all within four or five days of each other, my garbage disposal was jammed. Whatever procedures I took to try to unjam it were not working. I was impressed with the speed of which the plumber was sent out. It was easy to report my issue online. One or two days later, I got a call and was set up for an appointment. It was a very fast response, which I appreciated. However, I don't like the way American Home Shield does things. I do understand this is insurance. You've got to go two or three visits with whatever is broken before they'll decide whether they'll fix it or replace it. On the second visit, the plumber got a little short with me. I think with COVID going on, we both had issues and got a little testy. When he came out the third time, he brought in a new disposal for me and installed it. I was ecstatic because I got a new disposal.

The contractor that American Home Shield sent out diagnosed the microwave and the heating element was out. My book that came with the microwave said that the magnetron was warrantied for 10 years. So, I figured that I needed to go to Samsung for that. So I did, which was a little complicated, but it worked. And so, when the contractor came out, he put the magnetron in and the diode was out. Everything was okay but I was still left up in the air on the panel. I had mentioned to him when he first came out that there was something wrong with the panel. And so, I asked about it and he checked. He said that there was electricity going to the panel. And so, that was it on the panel.

The best part of American Home Shield is making the service call. After that, everything goes downhill quickly. I set up the service call and I told them that I had TSF coupon that covers the $100 copay. It took me about 49 minutes to get them to finally find it on my account, even though I had all the information, including the email, and who sent it, what day, what time, and so forth. I gave them the codes on there. They assured me that everything was gonna be fine.

The toilets were loose and I didn't know if I was gonna have to reseal them or not. So I had the contractor come out and they tightened up one and then resealed the other one. So they replaced the wax seals in my toilets and then made sure that they were tightened. But when they got here, they didn't realize it was two toilets. But it was quickly handled. They had to come twice because on the second occasion I called them, they couldn't find my water meter because part of what they did was also fix the leak in my bathtub. But they were all timely and professional. The communication was perfect. Everything is great now. I was completely satisfied. It's a peace of mind knowing that if something goes wrong here, I can call American Home Shield and I'm not gonna get bloodered if I didn’t have the coverage.

My furnace did not work completely, and it was freezing cold. The repairman showed up on time and diagnosed the problem, which was a totally frozen, burned motherboard. He said, “I can get you the part. It's going to take me a day or so. I'll rush it.” He got the part, asked me if he could come, and he fixed the problem. He couldn’t have been nicer and more helpful. Much better than some of my previous vendors. I'm a single mom with a bunch of kids. It's COVID and it's crazy. He wore a mask. He was very well-mannered, and I would love to have him anytime I have a problem. The furnace is working great, so I have no complaints.

I live in a mobile home, and only one side seemed to be throwing air conditioning out. And it wasn't heating as fast as it should be. I called Home Shield up and told them what it was. And they said, “Okay.” And they would be in contact with me. I got a text saying what company it would be. The next thing I know, Quick Response A/C called me and set up a time to come out. It was very rapid and no problem. The tech changed some part inside the unit and put a new control box up for me. He was very nice and helpful. They went under the house and crawled all around to make sure that everything under the house was okay. They took their time to go through everything. That was the third time I've had them out. I had them out for an ice maker. They came on to fix it, and it worked fine a little while. And then it acted it up, and I called them again. When they came out, they replaced the ice maker.

I had a leak coming out from under my tub. I didn't know if it was the tub, the faucet, the plumbing, or the pipe. I called American Home Shield and I was thrilled with the first rep I spoke with. I called back a second time and I ended up just telling them, “Never mind.” That was the first time I had no luck. I don't know if they didn't know what they were talking about or didn't understand what I was talking about. That wasn’t helpful at all. I got so frustrated and hung up. I waited half an hour and called back again because I knew I’d get somebody different. That one was fine. It was really quick. The plumber went in there and assessed it really quickly. He got the parts he needed, came back, and fixed the leak. That was fine.

The online interface was pretty straightforward. I requested the key change and everything happened really quick and efficiently. I asked them some questions about what it covered, like I had a sliding door that had a key. They said it didn't cover that. So they were straight up about what they were offering and when they could get it done. Within the day, I was reached out by a local key replacing company and they scheduled an appointment with me. I only had a couple of doors for them to rekey and they were in and out within an hour. Value wise, American Home Shield is a good thing, especially for a new homeowner and with different things that could go wrong with the house. The deductible seems reasonable for the type of work that they're doing. Everything went so smooth.

American Home Shield has been good. Submitting claims is easy, but following up is a little difficult. Before, we used to be able to email or chat online and they stopped the chat. In the last three months, we called them for the AC and the washer dryer and the hold time was forever. To get two minutes of information from the right department and the right person, I would have to put them on my speakerphone for a couple of hours every time I called. Once they get to the phone though, they're good. When my pool guy said that the machine was not working correctly, I called American Home Shield to double-check if everything was okay. Spa Doc came out right away and they did a good job on that. The guy assured me that the machine was working fine.

We had a clogged drain in the basement. It hadn't been going on at all that we noticed. The washing machine didn't drain one time and it overflowed. I made the claim right away with American Home Shield. It was online and it was very simple.

I scheduled a refrigerator repair. I was happy to have a great company to come out (Batten Appliance.) They put the parts request in to American Home Shield. 5 Days later AHS sent an email saying the parts would be ordered. 2 weeks later parts have not arrived. I called them and got a live person after 1/2 hour on hold. She said she would check and then hung up on me. Don't expect good service from these people.

Updated on 01/24/2021: I am still waiting for American Home Shield to either respond to my latest message regarding the lack of action on the ductwork in our home or to refund the $100 service fee that was paid. The ductwork to two of our upstairs registers is faulty and allows warm air to permeate the cold air coming through the vents, leading to moisture buildup and mold problems.

I am having my hot water heater and furnace replaced. I pay extra for elec., plumbing, ductwork. They are charging me more than $1500.00 to have the units installed because of modification of these covered items.. Not fair!

I have been a customer with AHS for approximately 3 years or better. In August of 2020 my refrigerator, dryer, and washer machine were all in need of repair. I placed an order for service and paid my deductible. Sears was my assigned contractor however, upon speaking with the Sears technician I learned that AHS did not assign my ticket over to them correctly and they only received an order for my washer.

We just had somebody come through and check out the furnace. The contractors were great. They came in COVID-ready with mask, booties and gloves. I appreciated that. I do feel like they did a full checkup on my furnace for me which is what we were looking for.

The garage door would go down, then it would go back up. It would just randomly happen at any time of the day. The contractor that AHS sent came and said they fixed it the first time, but I told them they couldn't have fixed it. Because one time, I opened my door that leads to the garage and the door was up, and I was shocked. So, I called them to come back out and fix it again and they did. They called and told me when they were coming. They did a good job. It's been excellent since then.

I had an issue with my dishwasher and the guy who came out fixed the problem. He did wonderful. He told me what the problem was. He was in and out. He's very professional and knowledgeable. I was glad with him. Sometimes, AHS sent people out and they had to come more than one time. He fixed the job and that was that.