American Home Shield Reviews

My heat was coming on and off intermittently. AHS's techs from Myers Comfort Specialist came out and checked everything. They changed a sensor but when we turned out heat back on after they left, it started doing the same thing. Myers came back and found that our thermostat was bad. So, they changed that. Everything has been working fine so far.

American Home Shield has been very accommodating. We requested All Clear Plumbing because AHS sent them out initially when we first moved in. When we submitted our recent claim, All Clear didn't show up. We quickly called American Home Shield to see if we could request All Clear because we had such a favorable experience before, and they were very quick to accommodate that. We're very appreciative. All Clear Plumbing came out and they were fantastic. They were by far superior all the way around. We were very impressed. They had foot coverings as well as masks. And, they sent a text message as well as they called us when they were en route. The technician was incredibly respectful and professional, which is very refreshing.

The tech was very knowledgeable. He was great. Everything was good. I'm happy with Home Shield's service. We had a couple pipes leaking that they fixed. It’s helped out.

Recently, the toilets were leaking. They were constantly running and it was messing up my hardwood floor. Submitting the claim with AHS took a little time, but it was within reason. The technician that came out was a good guy. So far, the service of AHS has been good. It's very beneficial. The claim process goes very smoothly too.

When the guy came out, the dishwasher could not be fixed. The parts that needed to make the dishwasher whole were no longer available. He got on the phone with the people at American Home Shield and said, “He needs a new dishwasher.” He was very good and very knowledgeable. It took about two or three weeks which is a lot longer to get somebody out than it should’ve taken but once we talked to the right people, everything was fine. They ordered a new dishwasher that should be delivered some time soon.

My air conditioner was not cooling. I started this problem in June, and it's still not fixed. Now, the air conditioner people did fine. They came out. It took them a couple of trips, but they were pretty consistent at exploring and trying to figure out what the problem was. They figured it out. They got the air conditioner running good and as a result of them figuring out what the problem was, then it started condensing in a spot. It created like a drip in my ceiling that created a hole in it. We discovered that it had been going on. So, after the air conditioner started running, they turned it over to the plumbing department. The plumbers came out several times. When they finally figured out after about the fifth or sixth time, they said, "Well, we need to coordinate with the air condition people 'cause they have to do their part. And then the plumbing has to do their part. But we need to coordinate it."

When fill up with water, the washing machine would not drain or retch. My wife went online and set up an appointment. GE Appliances came out and the technician was great. He was nice and polite. Everything went good.

Hansen Mechanical came out for the checkup on my heating system getting ready for winter. I got an email from American Home Shield giving me a heads up that it was that time of the year and I said, “Hey, that's a good idea.” I responded to the email and they gave me the company. Hansen Mechanical was very professional. They were in and out. It was perfect. Home Shield did a great job. They have been responsive whenever I've had a problem. I was part of Home Shield years and years ago, and I stopped using them because I needed to save money. Now I'm back with them and it has been great.

It was a really good service with Central Heating & Air Conditioning. The guy had social distance. Also, when he went into different areas, he had a mask and things like that. Everything was well with the assessment. Once he finished, he said it was done. I knew he had to close out the work order with American Home Shield, but I never got any physical documents of what he completed. That was my concern. I already called American Home Shield and they said they would follow up on it. They said that with the one who visited, it would have checkpoints and things that he would do. He checked all that stuff, but I just didn't get anything from him. However, I'm very happy with American Home Shield. I just built a house, so I just wanted to make sure I get everything in records and they were very good with that.

American Home Shield has been great. The contractor was great too. He was on time and got the work done. He was polite and kind. He thought it was gonna take a long time to get the part in and it didn't at all. He called me right away and said it was in and got it installed. The dishwasher is working great now. It was fixed and that was huge.

I've been with American Home Shield for a long time and most of my experiences are excellent. Over the years, I've only had one time where I was upset with them, but I took care of business. Also, the claims submission process takes time, but I expect that. A plumber recently came out and he was good.

The main drain lines for my AC were clogged up. So, water started to fill up the pan. The pan lines clogged up, and then water overflowed the pans. American Home Shield sent a tech out and he unclogged the drain lines. He was fast, very efficient and quite professional. The whole thing was over in 15 minutes.

American Home Shield seems to be giving me the service that they promised. When a pipe was leaking under the house, I submitted the claim online and the process was good. A tech made the repair and everything’s fine. I also had a claim where an HVAC guy came out to take a look at the furnace. The companies that were assigned to my claims were both good and I have no complaints.

Everything was great with Direct Service Overhead. It was for the garage door and they were able to get it fixed so it opened again. We've used American Home Shield several times for multiple appliances and so far, so good. Every time, the appliance has been fixed for the most part. A contractor came out for the heating and air conditioning unit, and they were not able to get it fully resolved. It was not something that they covered. They wanted to try and fix the old unit which would work for a short term but not a long term solution. We're kinda just waiting every day for it to break again. The heater has the potential to release carbon monoxide in the house if it breaks completely. The repair guys that came out said it's going to happen. It's not a matter of if, it's a matter of when. I am not thrilled that American Home Shield is not willing to pay for the correct replacement upfront.

I understand there's COVID and some backlog, but if you have a downed freezer, you shouldn't have to wait three months to get it fixed. We noticed that the entire side of the freezer was frosting over very thickly. It was having freezing drizzle, frozen ripples down the freezer wall. It was making ice on top of the shelves. The shelves wouldn’t slide out ‘cause they were frozen. Everything was getting soft. Our temperature would vary from 5 degrees below to 40. Spontaneously, in an hour or so, it’d go back to 5 and then 40. Stuff was kinda freezing and thawing. The ice cube maker was making ice cubes overflowing onto the two shelves below. It was heaped up and going over the edges. I had to take a couple pans to scoop out all the excess ice then dump out the ice in the ice tray to keep it from doing it again.

I had Home Shield last year, but then I cancelled it. And then the other AC unit broke and it cost me $1,000 to fix it because the insurance wasn’t cheaper than the fix. So, I just added it back on just in case. A couple of months later, the second AC unit broke. Beaches Air Conditioning and Heating came out and did the work. Everything was great. They came out really fast. The unit was fixed quick. I wasn’t expecting anything to break, but I'm glad I got the warranty.

It's pretty easy submitting a claim to American Home Shield. I'm impressed. When you call them, they normally reach out to you the same day and let you know that a contractor will get in touch with you within 24 hours. If they don't, they leave a number for you to call. I had four different contractors come out and all of them were very professional. They were clean. Get American Home Shield if you can.

I've had two AC service visits. The recent one, the fan didn't work and my AC on the second floor didn't start. The tech from Phil's Good A/C came and he fixed it the same day. The first visit was for an AC on the first floor. A different guy came, but it was the same thing that happened (the fan died). He repaired something, and then he left. Now, American Home Shield is really good in the sense that they've become more professional. They are sending good people who can do well.

It's been a very positive experience with American Home Shield, particularly with a new home. When my wife spoke to the representative, they said that someone would be contacting us within the next 24 hours. The contractor came out and determined what the problem was. They had to order the parts then they came back a second time in order to install the circuit board that was broken on one of our air conditioning units. Once the circuit board was replaced, the system’s been functioning properly. The contractor had to drive over from Oklahoma City which I found a little curious but he was very knowledgeable. He came and used his equipment to assess the problem then told us what the problem was. The only thing was the time between diagnosis then having to order parts then repair during the heat of the summer could have been shorter. That air conditioning unit was out of service for maybe four or five days which is somewhat inconvenient.

The sewer was backing up in the basement. AHS said we would hear from somebody 24 hours from when the claim was put in. We did the claim on a Sunday and I got a call on Monday. The person told me they couldn't come out until later that week and to call back. When I called back, they sent somebody out that day. He did a good job.

I tried to call American Home Shield for the claim but I ended up doing it online and someone was scheduled ASAP. I found calling has not been good in trying to get ahold of them. There were no prompts even from the beginning to hold for a rep. I never felt confident that somebody was even gonna come on the phone.

The technician that came out for our AC recently was professional. AHS has been fantastic for us.

Everything has been fine with American Home Shield. I just moved into a new condo and my realtor suggested I get someone to rekey the place to make sure I have the only set as opposed to someone else who maybe rented it in the past. LT Lock & Key came out there and rekeyed it for me. It only took about half an hour and that was it. It was good. The guy was nice and efficient.

Home Shield is very professional, they care about their customer and they take the time out to make sure that you understand everything. Sometimes I have called places and I was more confused after I got off the phone than I was when I got on the call. On the other hand, Home Shield clarifies and they continue to ask you, "Is there anything else? Is there anything else we can help you with? Or is there anything that you're not understanding?" They made sure that I was comfortable when I got off the phone. Home Shield explained everything to me. I called the first time, and then Home Shield put me in contact with the claims department so I could do the claim. But they never hung up on me. They just transferred me over to them.

I recently had my pool motor and a timer in my pool replaced. I also had a refrigerator that was not working, and they got the part and put it in. So, AHS has done everything that I thought they should. However, sometimes, the wait time is long, but I've been able to get through and do what I needed to be done. What I've done is I'd leave my name and they'd call me back, because it would say it'd be 30 minutes. They would always do that within the day. My monthly charge and the amount that I have to pay, the $100, when I have a claim is also fair.

My air conditioner quit cooling so I had the contractor come out. They came out to see if they could fix it. The tech said that there was no Freon in it and he found a leak. He fixed it and added seven pounds of Freon to it. Then he charged me $25 a pound. He said AHS didn't pay over $10 a pound and Freon was $35 a pound. The surprise of the extra charge that I had was the only thing that I wasn't very happy with. But I had to have it, so that was fine.

The lights in our rangehood were not working. It was intermittent and most of the time, it was always off. Every time we turned it on, it would shut off even though the power was on. A guy came out and said he could do it. He screwed in a light bulb and it worked. I told him that it would work but then it would shut off. He said that was because it got hot. But it never used to do that. If it was getting hot then there was a problem. It shouldn't heat up and have my light bulb turned off. We were cooking without a light bulb and it was dark under there. But the guy said it was working right then and he left. Sure enough, the light bulb went off and we couldn't turn it back on.

Water was coming up from a pipe that comes out of the central air unit in the attic. I submitted a claim with Home Shield over the phone. My eyesight is not great. Sometimes, it's easier just to make that phone call. Grady's Air Conditioning and Heating fixed the problem. Thank goodness. The tech explained the problem and how to make sure nothing like this happens again. Very professional cleanliness. A plus. Everybody was very informative and friendly. The problem was resolved very quickly, which was great. It was resolved within two days. I'm more than happy.

I've been with American Home Shield for a long time. They’re still a very good company and I will still go with them, but they need to go back to the way they used to do things. The contractors come in here and then they ask me for the facts. If the warranty company needed the facts, they call the company back. Sometimes it is not covered. My last claim was for my heat pump. When I called American Home Shield, they called the company that was gonna fix it. I called them back on Saturday and I kept on telling them that it was too cold. I wanted the job done because I have two kids in the house. They said the company that came before was gonna be here tomorrow and it’s gonna be repaired.

Our recent claim with AHS was for a pipe leak under the house. I called American Home Shield on a Saturday morning. They assigned me a company that I called and they said, "We'll be out on Tuesday afternoon. You better turn your water off to the house. 'Cause otherwise, you'll flood out the whole thing." I didn't feel like that was appropriate because there was a leak of water under the house. I couldn't turn off the water because the water valve was broken. I didn't know how to turn it off for three days. I couldn't go for three days with no water in the whole house. There are five people in the house.

I had a claim for an air conditioning repair and I had some issues with the contractor. I had to have the tech come out several times. But American Home Shield did their part because they didn't keep charging me the $100 fee. So it wasn't their fault. I had trouble with the technicians initially diagnosing the problem, but they were trying their best. But they eventually got it fixed. I've not always had the best experiences with American Home Shield, but it is valuable. I have two home warranties with them.

We had a hot water heater problem and I had to have two different technicians. I had one technician that came out twice and then after the second visit, I still wasn't satisfied with his work. I requested a second one, and the second one that came out was by the name of Jeremy and he was very knowledgeable and knew exactly what he's doing. I know this because I have an extensive electrical background, so I know what he was doing and how he was doing it. I had a very good service with him. He got everything and we haven't had any problems since.

My husband and I were out of the house for a few hours on the 11th. When we came home, our kitchen was flooded and there was water coming from the ceiling. The last time we used the toilet upstairs, it didn't catch so it kept overflowing from the bowl. We were gone for three and a half hours and that was long enough for the master bathroom, the vanity area, the bedroom, the kitchen, the dining room, the garage, and the closet in one of the guest bedrooms to be damaged by water.

My air conditioner was no longer working. I submitted the claim on the phone because I don't like the online portal. It's easy on the phone. The technician who came out found that it was the connector had blown, so he just swapped the part out. The one I just had was by far the most favorable experience I've had. The previous two, I did not care for very much. Also, Home Shield is very technical. If you put on your issue that it's a ductwork, then the contractor will come out and say, "Your ducts are fine. I understand that there's a problem and that problem is with a different piece of equipment right over there, but it doesn't say that on this ticket, so I can't touch it."

Our carbon monoxide detector had gone off. After having both the gas company and the fire department come out, it was determined that the issue was related to our oven not properly heating. I filed a claim to American Home Shield online and the website was easy to manage. As we went through the process, the contractor gave us dates and times like, "Tuesday, between 2:00 and 5:00, someone's available." They were fantastic. So far, we've been extremely happy with American Home Shield. This is our first claim that we've submitted. We had a prior home warranty company and AHS has been exceptional in comparison to them. It's a really great service.

We just bought a home and when we were in the house for less than a week, we discovered water on the floor in front of the sink and we weren't sure at first where it was coming from, so we realized that the water was dripping from underneath the disposal. We caught any of the water in a reservoir so that it wouldn’t ruin our wood floors and damage the cabinetry until the plumbers could come out and repair it. Two gentlemen came out and they were very professional. They also wore masks. They took out the old disposal because it couldn't be repaired and they put a new one in and everything was great on that. This is the first claim that we've had with American Home Shield. But, we've since had a second issue that I'm not really pleased with.

It was a bad experience with American Home Shield. They're not doing a great job. I've been with them for at least seven years but they're not helping me. I've been dealing with them since August 6th. They sent the pool man and the pool man said, "It needs some electric work done so you gotta call the electrician." The electrician came after I spent $100 for them. They came and I wasn't home. I did not know they were coming. Then another time, I had to pay another $100 for them to come back. Between the pool and them, I spent $300. They came and the guy said he could not do anything. He said, "I'm gonna talk to American Home Shield and explain the situation." I didn’t hear anything for two weeks. I called and American Home Shield said there was a chewed up line from animals and they don't cover that. The electrician never told me that.

The pump was making a really bad noise and it was leaking. I went through the internet to submit the claim but it didn't give me very good options to select what the problem was. It just gave me the option of pump or plumbing and it didn't give me a way to describe what was going on. They could put in a box so we can put some information or pictures. After I sent in the claim, they said it would be a couple of days for the contractors to come out and they contacted me. Everything was good.

Our air conditioning wasn't working. We had to call American Home Shield multiple times because it was not fixed the first time and it took us like a week to get it fixed. The first time, I did the claim online, and that was easy. It didn't get fixed though. We tried to call the air conditioning company that came out and they weren't answering. Then, I had to do a claim that it was still not a fixed thing online, which was fine. They said they weren't gonna be able to come out until five days. My husband had to call and that was not a good experience. The person he was talking to did not understand the situation and wasn't very willing to help out trying to get us like air conditioning any sooner. It was like 90 degrees here. They did finally get it fixed. It just took a little too long.

For a claim we had, APC Plumbing came out and they were nice people. But they didn't really do a lot. They said I had some water damage around the tub where the molding is. I was told I would have to go through my homeowners’ insurance and that would be $2,400, which I can't afford. It was weird because they put this fixture on upside down so I had to call them back. It's kind of a mess. I really don't know if I want them to come out again.

I called American Home Shield because there were three things that I needed to get done and it was all done under one deductible. You can't do that online. All Fix Service called the very next day so that was good. They came out on August 14th. The three repairs were an exhaust fan in the bathroom, a light over the kitchen sink, and a ceiling fan. The tech didn't take a while. He was able to replace the exhaust fan in the bathroom from a piece he had on his truck so that was perfect. As for the other two pieces, he determined that he needed to replace them. There's a process they go through to do that. They sent me choices of ceiling fans and I picked one. They came out on September 9th to replace the ceiling fan and the light over the sink.

We thought we had a gas leak and we had a technician come out. My husband met him and he said that the technician was communicative, on time and very helpful. The technician said that the smells that we're smelling have just been pent up in there and it wasn't an issue. He explained why he wasn't concerned about it. Then he made sure everything was running correctly.

Submitting the claim was seamless. And then, Robert was very friendly and responsible. He always showed up exactly when he said he would. He was extraordinarily pleasant, and he took his time. We both forgot one of the things that I said I wanted, and he came back and after I remembered, “Oh, my goodness! You spent all this time on this, but don't forget, I wanted this,” he said, “Oh, yeah, that's right!” He came right back and fixed it. He did an amazing job. His assistant, Jason, also was very wonderful. I practically consider him a friend now.

Everything was fine. The dryer wasn't drying and it wasn't setting on. The contractor did the job and did great on it. They were courteous and very professional. Once they got all the parts, they were able to repair everything the day they came back.

I have filed claims in the past and I've had some people come out and do some things for me. The group that came out this last time is one of the best experiences that I've had. My unit upstairs went out and I couldn't figure out why. American Home Shield sent out A-US Air Conditioning and they showed up on time. They were professional. I live 30 minutes away from where I work, and they gave me a heads up, as I asked, when they were coming so that I could meet them. I appreciated that. When I got at the house, they were able to identify the problem.

My air went out so I called American Home Shield. The guy called me and told me he was dealing with a job. It was pretty late and he probably wouldn’t be there till 8:00 or 9:00 at night so I told him I’d reschedule. I called in the next day and I rescheduled. Someone else came out. He called me and told me he was done early. He asked did I mind if he came early to which I told him no so he got there and fixed it. It’s working well. He was very friendly and earlier than expected which was good as it had been hot.

The service with American Home Shield is beneficial and I will keep it. In the past, they came and if they needed to replace something, they would replace it. You didn't have to talk. We were satisfied that when the contractors come, they usually don’t take time. But now, it depends on what's going on. If it’s the AC, it’s a big problem. But when I had the problem with the sink, it was quick. The guy from Kintex Plumbing came out and he was professional. The sink in the kitchen was leaking and he had to replace the circular part of the sink. So, whatever was there before was worn. He cleaned up after himself and everything was perfect. Also, when they called to make the appointment, I was told to make sure that everyone had a mask in the house. They followed up and called me, and they came when they said they would. The man was good but I'm still waiting for the service with the stove. It’s with another contractor and it has not been solved.

The online submission for my dryer claim was pretty seamless. The contractor had to come and see the appliance and then he had to come back about a week later to install the parts. There have been no issues since then. This is the third time I've used American Home Shield and everything has gone well every time.

We thought we were leaking water from the icemaker. The tech came out, and it was simply a little clogged drain line that goes to the drain pan in the refrigerator. It took him all of about five minutes to fix it and clean it. This is the first time we've used American Home Shield. It was very easy and pleasant. I just wish there was a way that somebody could have told me on the phone, “Hey, did you check your drain?” I didn't even know there was a drain line there, but it cost me $125 to find out.

My in-laws had an AHS warranty in Baltimore, Maryland and they said that with all the stuff that we have in our house, we should get it. The house was built in 2007 and both of the AC units were approximately 12 years old. So, we got the warranty back in March and when we turned our AC on in June, we were having problems. We went on their website, opened up a ticket, and filled out the little form. Within a little bit, we got an email confirmation that we opened the ticket and I got a phone call. It was handled so incredibly well that it's been painless.

There were two claims. One of them was the oven that wouldn't ignite. Authorized Appliance came out and fixed it and that was good. The second one was the washing machine and that one was a bit more of a problem. We had to wait a week and a half for somebody to come out. We had to use a laundromat in the meantime while we were waiting. Then when the Electrolux guy came out, he wouldn't fix it. Coincidentally, it was the same day as the oven guy. The oven guy said that he could have fixed that straight away. But it was a different company that American Home Shield had dispatched.

It took a few times for Atlas Residential Services to come in and check out the appliance for them to completely address that issue, but they did it effortlessly. They informed us every time they were about to come in at least a few days prior to schedule an appointment and they were communicative throughout the time. They finished the job in a matter of three visits, but it was a very wonderful experience. When we submitted this claim with AHS, we just filled out a form online, so it was easy for me and my dad to sit on the computer and fill it out. And the response time was relatively really quick as well, so no complaints there. They were really good.

This is my wife and myself’s first house that we've ever bought. We wanna make sure we protect our investment and it always maintains a great value throughout the years. We ended up taking on American Home Shield and they've been the greatest. They were very responsive when I said that my dishwasher was having issues. It happened on a weekend, so naturally, it took a couple days longer, but Ryan, from Big Bend, was already out there within 48 hours after getting the work order. He was very professional and he was clean, neat, and picked up after himself.

Our plan with AHS ends in November but I went ahead and renewed it. We recently used the warranty for the washing machine. I thought I was gonna have to call but I saw online that I could submit the request for service there. I like the online process. I just go online, submit my request, and then, I get a telephonic notification and the company they contract contacts me. That went well.

I got a brand-new unit, and then all of a sudden, it stopped working. It was the evaporator coil up in the attic. I alerted Home Shield online. That was the first time I did it online. It was super easy. Where I got contacted and the service scheduled was pretty quick. A-US was really good. I had a problem a week later, but they came right back out and fixed it. It was just a clog in the drain, like a float switch or something, but they fixed it pretty quick. I got my AC working. Home Shield did well. It's a good idea to have the warranty service.

I used American Home Shield at my old house, which made me decide to go with them. The service has been good. I haven't had to look for repair people. Always Air came out for a service call and they were good and quick. They told us the furnace is old and to keep an eye on it.

American Home Shield sent us Reliable Mechanical and everything went well. Mike, the technician, was very professional and answered our questions. He did a lot better than the guys that came in the summer or spring for air condition. So, I was pleased this time. He had a mask on and he used a sanitizer. We were all cautious because we had our mask on too. AHS is okay but maybe we could have more than one choice. I don't know exactly how they select the people to do their service but prior to Mechanical coming out, they had somebody. Several years ago, they had another company who told me that they were from St. Joe, and they were a good company. Since I'm old, I like the same person. You kinda get to know that same company and the same people who come to your house and service. I kinda I like that a little better than you may get somebody different than the one you had prior.

I used to have Home Shield. When I purchased my home 15 years ago, the seller bought me the insurance and then it expired. Recently, I was searching for something and it popped up on the internet. I remembered Home Shield's policy, so I bought it. It's handy if you need the service 'cause with Covid-19, it's hard. 15 years later, I used Home Shield. I did everything online and then Cornerstone Construction Solutions came within 24 hours. I had blockages on the sink, and the water went really slow. They fixed it, but it still wasn't clear, so they came back one more time after a few days. It's fine now. Everything works.

The service representatives through the hotline are extremely limited; they can only take a credit card number and generate a work order. If there is an issue with the contractor, service response, repair requirements, etc. they cannot help you. There is no way to directly reach the required team, which means as customers we are at the mercy of their internal processes and how effectively they do or do not communicate and manage hand offs in processes.

Updated on 10/23/2020: I wrote a review several days ago detailing my underwhelming experience with our American Home Shield warranty. I received an email shortly after my review was published from a company spokesperson asking to talk about my experience. I replied to their message stating that I would gladly speak with them. That was 3 days ago, and I have not received any further communication. I understand there can be delays and do not expect immediate responses, but the fact they reached out to me so quickly after the review and then have not responded back since is telling of their customer service. As I said in my last review. I DO NOT RECOMMEND THIS COMPANY. Save yourself the headache and look elsewhere.

I have Sears Kenmore Elite refrigerator. Stopped cooling on 10/10/20. I called on 10/12. The tech came on 10/13. Informed us only authorized service tech, no access to parts. The 2nd tech called the next day and informed me of the same thing. We called AHS everyday and they told us they would call us within 24 hours. That never happened. I spoke to LG and they said since Sears purchased this from LG, Sears is responsible for service. They are the only authorized repair facilities that LG will sell their parts to. Sears told me the next available appointment was 11/25/20. Unacceptable!

Called in on toll free number. I was on hold for 30 minutes before representative was able to take my call. I was very dissatisfied with the hold time and I had to give representative my information times before her system accepted my update. Thumbs down on hold time. Need to hire more representatives.

We put in a work order with American Home Shield on Sept 2, 2020 to have our washer fixed and they put us in contact with D&D Enterprises, they come out on the 7th of Sept and looked at our washer and said that we needed a control board and a water value and he would order them and that it could take 6 to 10 days to get the parts because of this covid 19.

We have been with American Home Shield for twenty years and up until now they were great. As I'm writing this I have been on hold with customer service for three hours. This seems to be the standard with this company. Our stove needed repairs that took around five weeks and now we are waiting to have our washer repaired and we are into week four with no end in sight. Every time we call it's a two to four hour wait. I did try calling corporate and all they did was transferred me to customer service and you guessed it. The little voice said, "Your wait time is two hours and twenty minutes."

Updated on 10/28/2020: I have been trying to reach a representative for weeks and they hide behind messages with no direct phone extensions and place you in queue until you are forced to hang up. They are not interested in having a discussion or resolving the mess they and their representatives created. There is no customer service and their hope is you finally just go away.

We called in a claim for our AC with American Home Shield. Total Air Care made an appointment to send a technician out here. He arrived on time and said everything was okay. A couple of years ago, someone also came out when we had a problem with the air conditioner. The second time they sent the guy here, he fixed everything.

I did a claim to American Home Shield for my garbage disposal. The contractor was good, but the disposal is having the same problem. They're sending somebody out again. My experience with American Home Shield is sometimes good, and sometimes, it's bad. Sometimes, you're on hold for an hour to an hour and a half waiting to talk to somebody, and then get disconnected, and talk to somebody in a foreign land God knows where. There were too many calls and there was no follow-through. This recent claim went pretty smooth, but the one with the swimming pool when I had issues there was horrible.

My experience with American Home Shield and the technician that they sent out was good. The contractors have been very nice. The last guy who came knew exactly what he was doing and it was fine. I have been very pleased with the experiences that I've had and I'm very satisfied with AHS. So far, so good.

My garage door kept coming open after I close it and I ended up getting a new garage door opener. We've had the house for five months now but we previously had American Home Shield 20 some years ago on a different place. Our experience has always been very good with them. People should be open about everything and all the paperwork if they are considering a warranty.

I sent in a claim for my oven and dishwasher. The oven had a loose wire, so it was a quick fix. But the dishwasher needed a new door sensor. So they had to order that, but it was done fairly quick. Everything works great.

I'm very satisfied with the service. American Home Shield came with the house as part of the sale, so we wouldn't have to fork out more money to get everything fixed. This way, at least we know that we have someone we can rely on. We also know how much expense it will be. Requesting for service was simple and fast and we liked the people who came out for our appliance issue. They were friendly and they seemed to know what they were doing. A part was needed. They ordered it, then they came back and fixed it as soon as it came in.

My sink was leaking at the faucet and another area. As far as the claim being handled, all my experiences with American Home Shield are the most convenient thing I have ever experienced. That's why I continue to renew it. I don't even call. I just go on to my phone and put in an order. It was the second time that Dave and Sons had come. They came for an issue with one of my toilets. It was super quick. They're excellent. They're a really good service. I love American Home Shield. I am so happy with them. It's a relief off my mind. It's expensive but for me, it's worth it.

Our stove had issues with buttons not working correctly. My wife submitted a claim online to AHS and there was a $100 upfront we. We paid that and they found somebody to come out to our place. Their contractor came to see what was wrong. They ordered the needed part, came out again, and fixed the unit. AHS has been great overall.

American Home Shield's website was very good. I did a claim online for an AC issue. They told me that Generations Heating and Air Conditioning was coming out. They sent me a message. The gentleman who came out told me that some motor inside the air conditioning unit was not working correctly, so they had to order a part. Generations was pretty good. American Home Shield is a great company. I'd tell other that they should sign up.

The compressor wasn't working. I called American Home Shield and they said that I would be contacted by a contractor within 24 hours. The contractor, Cool Image Heating and Air Conditioning, called the next day. They then came when they said they would come and they fixed the conditioner. Home Shield is a good service to have. I have it for a long time.

We've had to use Home Shield's service a few times. And each time, they have been able to send people out and resolve our issues. So far, so good. I usually put in a request online. It's easy. This last time, I may have done it through phone, just to make sure I had a service provider that they had sent out before. Either way, online or through the phone, it worked well. The tech from The Lindsay Company was great, quick, and very efficient. He had it done 15 minutes and it was over.

Everything was great when I called American Home Shield. Their claims representative was right on the ball and everything was taken care of quickly. I was told to expect the contractor out within a week and Speedy Air & Heat was great. They replaced and sealed the icemaker. Now, everything is working as it should. It's good working with American Home Shield.

The contractors are very professional. I had two jobs done. One is the lock change and it's very clean work. I do not need to do any extra effort to rekey the lock. Another thing is about a plumber. It was to open some switch hidden in the house and they were professional to find it immediately. No other effort was needed. I'm very satisfied with the service.

American Home Shield set me up with a locksmith for a rekeying service. It was very automated and then they just sent me a bill in the mail with a $75 service charge. It was very low-hassle. The locksmith just said, “Send us some photos of the locks,” and I did. They didn't need a whole lot of direction. They came and did it. The only concern that I have was about billing. They did send a paper copy, but it seemed to come after the online notification was sent, and I'd already paid it. That was the only little hiccup. I had to go check back through my records to make sure it was paid.

When I first started, it seemed like I was talking to someone local, or in the United States. As I went on renewing my contract, it appeared that I was being forwarded to outsource people. I’m not sure if that’s the way the whole company is going now, or if it was just that AHS had this customer for a year and he was able to talk to someone local who pretty much understood everything he was asking and saying. It can be a little frustrating because sometimes there’s a cultural gap or a language gap with the understanding and the interpretation of what the person is saying.

Tempforce Electric & HVAC came the same day I called in a claim for my AC. That was very nice and I was very pleased. It was pretty hot but I had to turn the unit off because it was leaking water inside the house. It was after 5:00 when the tech finally got here. I just bought the house and it looked like the lower coils had not been cleaned. The tech had to go get some supplies then came back and cleaned the coils. He finished around 6:30. He got us going that night so that was good.

I went online for my most recent claim which was for a re-key and I like American Home Shield's online portal. The contractor texted me when they'd be there. The guy was on time and did a really good job.

When my dishwasher was bad, American Home Shield sent somebody right way. The process was a little longer, but they've been very good to me. I've been with them five years and I don't regret it a bit. I even considered putting my electronics in the insurance. People also need to understand that the COVID affects all of us. Apart from that, the way the professional behaved and the way he did the inspection was great. For an old woman, he was respectful. He was wonderful.

We had a good experience with American Home Shield. The person who came out for a plumbing claim was able to help us handle the issue. The tech was fine and things are working fine so far.

I called AHS to submit a claim for my dryer, then a tech came out and said that the belts were broken. I had to wait four days for them to get the parts in because he said that Maytag dryers don't break a whole lot, so he had to order. Then he came back, put the things in, and the dryer has been working since then. He was really nice.

A guy came out and patched a hole in our ceiling. He did a great job. He was a personable guy and he was quick. The repair looked fine. Overall, my experience with Home Shield has been good. We had a little issue with the very first repair we had. We had a washer that was leaking and the tech ordered the wrong part. It took two and a half weeks to get here and then it was the wrong part. They ordered another part and it was the correct part. I was able to put it on myself so it was very easy. The repair itself was very simple. Home Shield scheduled to have the tech come out again but I told him we really don't need the tech since it was already repaired. So they canceled it. But then they turn right around and reschedule it for the following Monday. So I had to call them again and wait on hold and tell them that we didn't need a tech. There was really nothing on the Home Shield piece of it, but it was more the repair partner.

American Home Shield has been fairly easy to work with. I did a winter check-up for the heater thru them and the guy, David, was good. He found a bad capacitor and got it approved by American Home Shield to get it replaced.

When I had to have my locks rekeyed, I sent in the claim through the website and the tech called me the next day after I had placed the order in and then showed up within 20 minutes. He was super, super fast. It was great. American Home Shield is the only one I've ever used but I have had a great experience so far. It's really, really easy to use and helpful for a first time homeowner.

My recent claim was for a refrigerator. It was an easy process as far as submitting. The first guy that came didn't know what it could be, so he forward it to someone else. It was over a month that I was without a refrigerator, but that was just because there were so many jobs and it was difficult to get time for somebody to come out. And then the second company that came out seemed to know what it could be and they tried that. Unfortunately, that didn't work because I ended up getting a replacement, but at least they were familiar with it. Any time I had a question and had to call in about something, even when the first guy came and they had to send someone out, Home Shield was very informative. They kept me up-to-date on what was going on, so I wasn't out the loop. That was good. Someone recommended Home Shield to me, so I would definitely recommend it to someone else.

We had a service done because we're getting into winter. We called American Home Shield when we made the claim and set up an appointment, and they called and told us the date and the time. We were very pleased with the service provided by Jody Millard Heating & Cooling as well as with AHS. We checked out a few others before we settled on American Home Shield and people should give them a try.

I had a leaky valve on my pool. I went online and submitted the claim to Home Shield. The contractor was very cordial and professional, efficient and quick, and did the job good. I'm very much satisfied with Home Shield's service.

We had a stoppage and I called in the claim to American Home Shield. The people in the office were nice. It's perfect and they were doing a doing job. The person who came from Poe's Plumbing had to clear the line. Everything was good. I like the services of AHS although it’s a little costly for me. I don't have major appliances in my house or anything like ceiling fans. But you need a home warranty when you need it. You might pay two years and not have the claim. I'm ambivalent about the whole thing but I stayed because AHS has been around long enough and they seem to have their act reasonably well together.

American Home Shield sent a guy out for the dishwasher. He looked at the dishwasher. He said there was nothing wrong with it. There were guys who came out prior to that who was supposed to take care of the garbage disposal, and the guy who came out for the dishwasher said they didn't clean the garbage. That was what was wrong with the dishwasher. He said there was nothing wrong with the dishwasher.

Our toilet was leaking from the base of it and the technician came out and fixed it for us. It was a simple repair and everything’s working great now. We had another claim with American Home Shield with our furnace to get it checked out and serviced for the winter. Everything went well with them, too. I haven't had any issues with making claims or having somebody come out since I got AHS in September. It's been an easy process.

American Home Shield takes care of everything that we have on the list. When our air conditioner stopped working, a tech came in and looked at it. He was in and out, and everything is working great now. He was good.

When the dishwasher was clogged, the technician got here and explained everything. He showed me how the line was lower than what it should have been. It was some buildup in the drainage line coming from the garbage disposal. He fixed it and everything was well done.

The first time the contractor came out, they didn't know what part was broken or wasn't working right. They diagnosed it and ended up having to order a couple parts that took about a week to get. Then they came back and replaced them, and everything is fine. The whole process with American Home Shield is pretty efficient. You go online and tell them exactly the piece of equipment, what brand it is and model, then they assign a contractor in your area. That contractor comes out and fixes it or orders part then comes back and fixes it.

It's been easy with American Home Shield. We've used them a lot since we have moved here and we're thankful that we have it. I recently did a claim for a plumbing issue. I called the company this time to see if they could come out quicker and they came out the next day so it was great. The guy was great too. He was safe as far as masks. He knew what I was talking about, he went and checked it out, and it was taken care of.

My dryer was not working and there was something with the door stop on it. Appliance Smart Repair ordered a replacement part. It took about a week for the part to come, and they came back and put the part in, which wasn't even 15 minutes. They were very professional, friendly and courteous as well. It was great service.

I had a claim on my refrigerator but nobody ever came out to service me. So, I'm very unhappy with Home Shield. Over a month or so ago, I had an initial call which was missed. And then, the contractor texted me and said, "This is such and such with whoever," and that was it. Then, I called the number, and then he texted back and said, "I will have to call you later." But then, he never called me. I texted, "When will I hear from you?" I called again but I never received any texts or calls. And the situation with our refrigerator is ongoing. I tried to call four times to request the supervisor to call me, all of which I was told I would have one call me, and then I have yet to hear from anybody.

I didn't have a problem filing a claim with American Home Shield. It's easy. And as far as the contractors, everybody has been super nice. I work in customer service myself, so I'm not one to argue with somebody and say, "You have to do this." I understand there are terms and conditions for everything and I've never had a problem with anybody being rude.

The contractor came out when I put my initial work order in. I just know I didn't have water, so I thought it might be the well pump. They came out, checked that and they said, "It's the hot water heater is the problem and we'll have to order that. But let me check everything else while I'm here." And then he said, "Oh, this switch for the pressure tank from the well is bad too. So, I'll fix that right now, and then we'll have to order your water heater." They called me the next week and said. "The water heater's in. We'll come out and put it up." They came out to do that.

Big Al's did a fantastic job. I'm a military veteran so I really take notice of things like punctuality, cleanliness, friendliness and professionalism. They had their masks and gloves on. I took note of all that. They looked very clean. Their uniforms were good. I did the claim through the phone app. It was fairly easy to do. It didn't even take me any time to get it done. Everything went really, really smooth, quick and easy. The phone app was an excellent idea. I didn't even have to talk to anyone. I did it all through the app. I feel very, very happy with Home Shield. I love it.

I call American Home Shield to submit my claims and the process is pretty easy. I had a pool issue and the techs that came out was very good. They were able to fix it that day. American Home Shield has done a wonderful job.

There were two guys who came out for our AC. One didn't fix the problem. They came back out within a week or so and the second time, it was fixed. I liked the second guy a bit more. He seemed more knowledgeable. But the guys were nice enough. I’ll use them again. If I recommend someone, a lot of it has to do with price. American Home Shield’s fine and I would recommend them.

I had American Home Shield from 2003 on then I dropped it one little while and I picked it right back up. I just like the way they service, the way they take care of everything. But I figured if American Home Shield been around longest they've been around, because my daughter had it before I did and a couple of neighbors had it, I figured it had to be worthwhile. The only thing I hate is when I try to get through on the phone, I have a long wait time, like an hour and some. Then sometimes they drop the call. While on hold, it goes into busy and then the phone is ringing busy and I'm not with them anymore. But the last two times I had to call them, I didn't even have that problem.

I had Sirius Plumbing come out thru American Home Shield. I had a leak in a pipe in a wall in the shower and the technician was great. What I was told was I needed to get a contractor to remove the tiles in the shower so that they could have access. Then he could come out and make the repair and I would get a contractor to come out and put the tiles back. In this particular instance, what I'm gonna opt to do is hire my own contractor to come in and do it all. That way, I don't have to meet somebody at my house three different times and take off work. But with the two air conditioner calls, I was pleased with American Home Shield.

We have two furnaces and we'd gotten both of them maintained. One of them went out on us to where it was said it's not useful. When we tried to put the second one on, we were smelling burnt plastic after the guy who maintained it had left. I had to put in another service call with American Home Shield because that one was closed. That was when Air First Mechanical came over. He said the guy forgot to plug in something that initiates the engine. He plugged it in and said I was all good. We paid $125 for this guy to come over here and fix this thing where the first guy messed up and I had reported that to American Home Shield. I told them I don't care which fee gets taken away but we shouldn't have to pay a second fee for somebody else's mistake.

When I purchased the home, the previous homeowner provided Home Shield and I continued the policy. So far, they have been great. The only thing that I would have to complain about was that I had to request the service for the same issue three different times. I had paid the $75 fee and the first plumber that came out told me that I would have to knock down walls and all this stuff. When I called 30 days later to say that I was ready, they stated that because it was beyond 30 days, they wouldn't cover and I would have to pay again. Nobody ever advised me that once I open a claim, I only have 30 days to actually go through with it. I was disappointed with that. I paid the $75 deductible again.

The air conditioning would stop and it would start again, but it also leaked water fall inside the house and ruined the ceiling and part of the wall. When the gentleman came, he went up there, looked and said that they needed to replace the coil. But there has been no safety things put in place up there. The pan was too small which was what was causing the whole problem. They came out and cut the hole bigger in the ceiling to get the unit up there and fixed everything. They were very good, courteous and professional. They explained everything. If I ever have a problem again, that's the only company I'll use.

American Home Shield is a horrible waste of money. We had to pay $75 for somebody come and look at our air conditioner. We thought it needed to get replaced, but the guy just put in some new Freon. He was very pleasant and professional, but I had to pay him 140 bucks for the Freon. Now our oven doesn't work, and I almost hesitate to call and waste 75 bucks. There's also no telling how much I'm gonna have to pay to get my oven fixed, which means it's not covered. I'm a real estate agent and I would never sell anybody any kind of appliance protection. It's complete waste.

I don't ever want to use American Home Shield again. We were having five issues, and one of them wasn't cleared. I called their associates at least five times, and they said, "Oh, but the other one is not decided yet. And we'll call you back the next day." I called every day and no one ever called me back. I just gave up. I'm so angry about it. I finally hired a plumber for this work because I can't afford to get a lawyer to get this figured out. Nobody would give me a clear answer. Every time they go like, "Oh, this one is not approved 'cause it's a shower thing. It's preconditioned." I get that. But when I asked, "What about the rest of them? Just a clogged drain," they said, "Oh, well, we'll get you back on that."

I had an air conditioner issue. The big piece outside the air conditioner was doing this huge loud noise. I called American Home Shield on Monday. By then, the AC stopped completely. I asked them to have someone come as soon as possible because it was super hot. A-US Air Conditioning came out and their tech fixed the air conditioner super quickly. He said it would be all right. We've had no issues so far and I'm very happy. American Home Shield is amazing and I love them. I don't plan to switch.

They stood behind their word. They responded to my problem even though it was a bigger problem than expected.

I had an electrical issue that kept causing my circuit breaker to short. Calling the claim in was not as easy as I would like because Home Shield uses an automated system. Most things are automated now. Truly rarely do you call and get a live person when you first call an institution. But it seems like the system always has a hard time understanding me. Most people can understand me when I speak, but that system can't understand certain words I say. When I say electrical, it thinks I'm saying something else. I've had that problem in a recurrent manner with this particular service. I just chalk it up to how it's set up.

My recent claim experience on my stove was good. I called AHS to submit a claim. It's working fine. But we just paid attention to the burner, making sure that the burner was working properly. Now, we found out there's something else that's not working. But we're very satisfied with American Home Shield.

American Home Shield does everything they say. I've been with them for quite a few years. I had them, then I went to somebody else, then I went back to them. They've been reliable, easy and efficient. My last claim was for the water heater and the technician was awesome. He knew exactly what was going on.

I thought I had a slab leak, but it winded up being a leak from the washer and dryer to the bow to the ice maker of the refrigerator and caused the secondary damage there. It was taken care of. The tech fixed the problem. Now, I'm just dealing with the secondary damage, which I'll have to go through my homeowner's insurance and take care of that because there's a lot of damage that was done. It had been leaking for a while until it became visible.

American Home Shield's service has been good thus far. They send great communication. I get text messages and emails from them. I know how to call them too. Their warranty has beneficial for us. I have an open ticket with them for my furnace and they sent Cornerstone Heating and Air. The owner of the company is very patient and he over-communicates. There has never been a time when he didn't take my call. He never got frustrated with me and even though I didn't know the exact words to explain things, he walked me through. He was very professional and I told him that the gentlemen working for him were very patient.

The contractor came out but they couldn't do anything, and I couldn't reach American Home Shield back. It took me forever. But since then, American Home Shield has reached out to me and they did cover the plumbing that was done by Lapin. It was done shortly afterwards because they had to come and clean out the lines. They used the cleanouts that were on the side of the house.

We have a whole boiler in the house for our heating and the pump that's responsible for circulating the heated water throughout the radiators of the house stopped working. It was making a really loud sound. Submitting the claim to American Home Shield was pretty painless. I actually put the wrong thing, to begin with. I was kinda in a panic because it was getting cold outside. So I put furnace instead of boiler when I submitted a ticket. It took like two seconds to do that. When the company called me not too long after, they asked me what was wrong, and they said, “Oh, that's a boiler. That's not us.” So then, they got me set up with another company. It was my fault, but they got us all straightened out.

My biggest issue with American Home Shield is that I have to wait two hours or more for someone to come online each time I called. Also some of their reps have more expertise than others. Still, they have all been very friendly. Recently, AHS's tech from Pacific Home Appliance checked my cooktop, oven and washer. He came out quickly and took care of business. He was very thorough and professional. I appreciated that especially with COVID going on.

The individual from ABNation was wonderful and very responsive. He was very quick, too. Whenever I put in a claim, he calls me almost within an hour after I'm putting in the claim, and he gets notification of it. He's very knowledgeable and very professional. So far, American Home Shield has been okay. The only issue I had with American Home Shield was I had some problems with my AC unit earlier. The company they sent me couldn't be out there for three days. So, that was not acceptable. I had to call somebody and had them come out and fix it for me. Whenever I found out that the service provider that I was referred to for my warrant couldn't be out there as quickly as I needed to, I immediately called back to make sure that my payment was not processed and that was taken care of quickly, also. As of right now, everything is good with the service of AHS.

My heater was not turning on. I made a call and got a service scheduled. Someone was sent here to fix my heater. He was very personal and was able to explain the issue. He got it resolved, so no issue with him.

The main drain line was clogged so I submitted a claim with AHS. The contractor that AHS sent had to snake it from a toilet in the main level, and he snaked 90 feet. He found out the issue. He got it fixed and done. Like with cleaning out a drain line, I was beyond surprised that it was not dirty at all when he left. Definitely, I'm very happy with AHS, especially with this plumbing issue. Because I was assigned another plumber who couldn't make it early. Then, they were able to find another service provider who could come as early as possible on Monday ‘cause with a clogged main drain line, I couldn't really use any water in the house. They were really helpful. American Home Shield is not the cheapest compared to other companies, but their policy coverage definitely made me feel safer going with them if something breaks down in the house.

The first time Rapp’s Heating and AC came out in June, it was for my hot water heater. The guy needed a part so he had to find it. It took him a week each time to come out. He brought the part back out and put it on. But I don't think it did everything it should have done when he put it on. Two weeks ago as I would come in the back gate, I’d get to a certain point where I would smell gas. I kinda brushed it off. Maybe gas was coming from next door ‘cause I couldn't have a gas leak. After a couple of days of doing that, I stopped right by the vent and I could smell the gas coming out of it. That was when I called the electric company and they came out, turned the gas off and said I need to get it fixed before I could turn it back on. It was coming from the end where the hot water heater was.

Both ACs would work perfectly if they were on individually. But if you turned on the second one, then the breaker would flip. You couldn’t have both ACs on at the same time. AHS sent two people. The first person took two days to come out and his diagnosis was incorrect, because that wasn't the reason. Then they sent another person. He showed up the next day and everything went well. They have a great customer service. They were able to fix the problem. My wife said they were very professional.

My water bill was high so I had Wades Plumbing come out to check for a leak. They were professional and on time. The toilet was running and they said they adjusted some things and it stopped, but it's still doing it. After they repaired it, they told me to give them a call if it's still doing it. I called them the next day and they said that they would come out and replace some of the inner parts in it. But they never showed up. I tried to call them like three more times but they never answered. But American Home Shield did serve the purpose and did what they were supposed to do.

I had the option to submit my claim online, but the app was not working well. I was able to register, but it wouldn't add my home to my own account, even though I was giving the right details. It kept crashing. I had to call and book the appointment, and because of that, I couldn't track my details online. I had to specifically ask the customer care rep to send me a message every time an update was being made. He did that promptly, so I was able to track through the message, but then it would have been nice to do it through the app.

American Home Shield has electronic instruction. The machine responds and we get frustrated. Maybe I have an accent that is too thick because English is not my first language. But it could not recognize my question. My husband got frustrated in that as well. But we were able to set up the appointment. They offered some confirmation number but it was read so fast. It was hard for us to write it down. So, the auto response system of AHS can be more user-friendly.

I usually do my claims online. But because I wanted to request a certain company that has worked on our air conditioner in the past, I went ahead and called Home Shield in order to do that. The tech came out. The air conditioner went out on a Sunday, and he was out here on Monday afternoon. He went ahead and described to us what happened. It was basically a tubing inside of the compressor. Two parts of the tubing touch each other and they wear each other out. There was a hole, and all of the coolant had escaped. That's why there was no cold air coming out of it. Then they went ahead and repaired it, and they refilled the unit with the coolant.

The washer and dryer were broken and the call initially was for both appliances. It was more with the washer but the dryer needed help also. The dryer got a new drum on the inside, and the washer eventually got picked up and taken to the shop. Then, they decided that it wasn't any good anymore. The transmission went out and there was a delay in letting us know what was going on. But we finally got a new washer. The claims process was good and the biggest issue was probably the delay in between because it took a month to get this all resolved. We had a dryer but no washer. There was one other claim I made with American Home Shield in the six months I’ve been with them. The air conditioning had an issue and they took care of that right away. I was happy that I got the warranty. That was probably one of the best things that I did.

I needed to get a freeloader out of my house quickly. I called American Home Shield to get a rekey so that he couldn't get back into my house. Their tech showed up as soon as he could and did a great job. He knew what he was doing and was in and out in half an hour.

Initially, I contacted American Home Shield because the washer wasn't starting. Normally, my husband does the washing, but he passed. I needed the washer because so many people were coming to the house staying with me that I was running out of towels. I didn't even know how to use it and my relatives were trying to figure it out. That's when I figured out something was wrong with the washer. I submitted a request for warranty work, and then someone came out and it wasn't fixed. I called back again, but this time, I had to pay the service fee again because it was greater than 30 days. I asked for someone else instead of the same company that they usually send, so they sent Excel.

I was having an issue with my heat pump. I submitted a claim online and it was pretty easy to do. Then the people that they contracted out to do it responded very quickly. It was an overall good experience.

We're really happy with ABNation. They've been out a couple times for us and have done a really good job. They were able to resolve the issue. We recently also had a claim through American Home Shield for our air conditioner. We originally were assigned a different contractor and I wasn't really happy with some of the reviews for that company as well as the fact that they're based four hours away from us. I was gonna have to wait several days because they don't come out this way very often.

H.D. Service Company came out for a preseason checkup. We had a list of what was going to be done as well and we were pretty much on top of it. Everything was in good working order. The other claim we've had was about the garbage disposal that literally died. The contractor was fast, got it done, and was out of here. It was great.

I had two electrical issues addressed. The contractor was awesome. He was distancing himself and he had a mask on, which was crucial to us. Otherwise, he wouldn't have been able to do the job. Because he was, we allowed him access to the areas of the house that he needed to do. He had to do some relocating of stuff and he did that. He left and he cleaned up pretty good so that I was able to finish the aesthetics of it myself. He replaced the doorbell and installed an entire new system because of problems with the transformer, the chime as well as the bell at the door.

A Realtor recommended American Home Shield. I had a claim where 510 Enterprises came out. They did a great job. They had great communication ahead of time. They showed up on time, spent a lot of time trying to work through a difficulty that we ran into and since they couldn't resolve that problem, they didn't add any additional fee for that. They left the work area clean.

I had a plumbing call for a water leak, an expansion tank on the water heater problem, and a loose toilet. The contractor was excellent. However, Home Shield covered none of it. The expansion tank in the water heater, which is necessary for a water heater, isn't covered. Home Shield also didn't cover the repair of the toilet, tightening it up, and resealing it. Home Shield has been weak at best. When the commitment is up at the end of the year, I'm gonna look elsewhere.

The claim was based on some difficulties I was having with the water heater in my home. I called a plumber and it was tricky for them. But eventually, it appears that they have fixed the problem. I'm not sure how they did it, but it took them a few visits. They thought it was one thing, ordered that part, and then it wasn't it. So they ordered a different part. Somehow it was really difficult to diagnose. But they're a good company. They were very friendly and nice about it.

Dealing with AHS is okay, overall. But it seems like they should be covering some things that I call in for. For example, the HVAC system that I've been trying to replace now for over two years has been near impossible and I don't like that. It's really not covering what you say is in there and that's a big problem with all of these types of insurance companies. We pay the premium just in case stuff happens, but that's what it boils down to. I'm in the process of remodeling my home and updating stuff because the insurance is really lousy in that sense. But they're good with cosmetic things like plumbing or electrical. Like when a plumber went out and was able to resolve the issue. But when it comes to the larger things, AHS is not the best use of consumer's money.

We had some issues with the water plumbing backup. The main bath toilet seals blew out due to the storm surge. We ended up changing the seal and it was resolved. We didn't have any more issues with it. It was an excellent service. The guy was polite and professional. He did a lot of work in our area in the past. He's familiar with our plumbing issues particularly the age of the plumbing as it relates to where we're located in Nassau Bay, Texas. That made life easier for us.

I've had great experience with AHS so far. At the beginning, I have a water dispenser in my refrigerator that broke. It was only a $5 part, and it turned out that it was obsolete. So for a $5 part, they replaced my refrigerator with a $2,900 refrigerator. It was awesome. Also, I had a pool with a heater that went out. They tried to repair it but it couldn't be repaired. That was another $2,200 item that they replaced. I've had outstanding experiences with American Home Shield as well as with all the contractors except for Patriot Plumbing.

I had an issue with the seasonal furnace check claim I put in. I called in and the repair people came in. They said I needed parts and to call American Home Shield and let them know that they gotta order parts. They also said they'd be back in three to five days and get it fixed. I called American Home Shield and spoke to a representative. He said I'd have to pay another claim fee which was $100. I can understand that I gotta pay another claim fee but what happened was the rep said they had to send out another vendor. I asked what about the one that came out and diagnosed the problem. He said, "That's not that way our policy works. We have to send out a new vendor."

American Home Shield sent somebody out for the faucet in the shower. Submitting the request for services has been an issue since we started. Part of it was the mortgage company didn't put the money in fast like they were supposed to. AHS is very good. We ended up having five issues that had to get fixed right away. We got it worked out now, and everything seems to be going fairly well. The problem we had was so frustrating to my wife because she was trying to get some things ready. The hot water didn't work in the bathtub in the bathroom. We didn't know what the problem was with the shower, and it turned out it was just the faucet. But it was a pain. I was traveling, and we were trying to get moved, and I was trying to do it all at the same time. It was a bother. But it wasn't AHS, it was just how the initial payment was not getting to them.

My hot water heater is leaking. Calvert is coming out tomorrow to finish the job to replace it. They came out to inspect it so far. I've had to use AHS two or three times, and there were unexpected costs every time. So people shouldn't expect to just pay the $100 dollar copay.

I just recently purchased my Home Shield. I transferred from a different warranty company. And right after my 30-day waiting period, my dryer stopped heating up. I went online on Saturday and started the claim. And then they provided me with the numbers on Monday morning, I called the appliance repair company and they were out at my house on Wednesday. I had a 1:00 to 5:00 appointment window. I received a text at about 15 after 1:00, saying that the tech was on his way. Then he arrived and entered my house through my garage. He had on the correct PPE. I told him what I was experiencing with the dryer and he fixed it within 20 minutes. I chatted with him while he was doing it. And he seemed knowledgeable when he was explaining to me everything.

I called in a claim with Home Shield for my furnace and the process took a while. It takes too long to get through but they have great customer service. But it was great with the contractor that was sent out and the furnace has been running really well since the repair.

We’re on our second year this time. We had American Home Shield previously and then we used somebody else. That company failed to pay their bills so there were vendors that would not work with them, so we shifted back to American Home Shield. So far, we've had a couple of minor issues that they've dealt with. There was a leak in the dishwasher. Sears ordered the part and installed it. It was about seven or eight days from the time that we stopped using our dishwasher 'til the time that they came out and installed the part. Recently, we had AHS install our water heater. No issues.