American Home Shield Reviews

The realtor got me hooked with AHS. Going online is really the easiest way to file a claim, but when you call in, it’s no big deal either. I had a dryer claim and it was taken care of. The contractor came almost immediately. He was very knowledgeable and helpful. The repair took about a week to get it totally done ‘cause I had to order a part.

There was a special for a tune-up and Hansen Mechanical came out. They were very polite and they came in with their tools. They did what they were supposed to do and checked for coils broken and everything on the furnace. They had to take the filter out and the guy wanted to know if I had a replacement. I said I didn't and that I thought maybe he would have one in their truck. He said they don’t supply the different sizes. So, he told me that he would clean the one that was in it and then when I get an opportunity, to go purchase another one and he would get somebody to put it in. Then, he let me know that the furnace was in working condition and everything was fine. And he checked the carbon monoxide unit and everything looked good. I was very pleased.

I've been with Home Shield since 2011 and it was just easy to roll over from one year to the next. The refrigerator was not cooling correctly. Light it Up Electric didn't get it right the first time. It was temporarily fixed, and then it came back, so we’re having the contractor back again. They had to reorder the part, taking 7 to 10 days. It has been frustrating. They should have gotten it the first time, but I understand you can’t always troubleshoot everything correctly. It’s nice to have that service. I know some of the contractors I get put American Home Shield on the back of the priority list. It’would be nice if they can work on that.

I like them. The technicians have been good and they come within 24 hours after filing a claim.

Someone my wife works with had a good experience with American Home Shield and recommended them. We googled it and looked at reviews and decided to give it a shot. We've had three different technicians in, and they’ve all been professional, timely and worth the money. American Home Shield has been top-notch all the way.

When my AC wasn’t cooling, I had someone come out and replace a valve in the compressor. A few months later, the cooling stopped again. American Home Shield's contractor, Comfort Pro, came and investigated and was telling me that the cost of Freon would be $1,000, which is true. It’s like $100 a pound and I was going to need 10 or 12. The system was about 18 years old and I knew I was gonna have to replace it at some point. The guy explained that American Home Shield would cover many of the repairs but I would have to pay for the Freon, and there's no telling when I would have Freon again. So, I just went ahead and replaced it. The installation guys were great.

I’ve never been dissatisfied with American Home Shield. I submit my claims over the phone where I usually don’t have a representative. It’s usually a recording. Then, immediately, they assign someone to the job and they give me a phone number and a reference number right there on the phone. Then they contact the person who they’re assigning it to, and then that person contacts me. It's a quick process. When the condenser had frozen up, the contractor turned it off. He told me to make it so that it defrosted. He gave me instructions, and then told me to turn it back on after a couple hours so that it’d be thawed. Whatever he did, it totally fixed it. I like that company of the contractor.

My heater was not heating. It was just blowing out cold air and the pilot light was on. We had gotten a new thermostat in the middle of the summer. Apparently, it wasn’t wired appropriately or a wire was loose and something else was messed up. The tech from Myers Comfort Specialist of Montgomery came out and fixed everything. He got everything running and we're now good to go. He came when he said he was gonna come and he communicated well. We weren’t home, but he left the key where we left it and he left us an invoice. He also called us and let us know what was going on. It has been two years now since I've been with American Home Shield and so far, so good.

We’re fortunate in that, now, we have three out of four kitchen appliances fixed or replaced. When we had a problem with our fairly new refrigerator, they had to come out three times to get that finally repaired. The last guy who was here had the equipment to fix it and he did. However, the process I went through to get the cooktop done required a lot of my time, telephone calls and inquiries. There were four efforts to try to repair the cooktop and I was impressed with Green Wire, the repair people. They were very nice and made efforts but they couldn’t fix what couldn’t be fixed.

I did an online request to AHS for a furnace tune-up. I searched for it because I saw online the $70 for tune-up, which is cheaper than without insurance covering to pay for it. PSC came out and the furnace is running beautifully now. The tech just replaced the gas compressor in the furnace. Even though he tuned it up, he found one piece that needed to be replaced. The tech explained everything to me and showed me what the problem was. He communicated clearly with me, and he did a good job calling AHS to verify, to approve to put a new part in, instead of me calling them for an approval to pay for the part. So, he did his part and American Shield allowed him to replace it.

American Home Shield resolved a couple of things that we had in the past. But the issue that we have now is hanging up a little bit. We’re still having the issue that we called about initially with the clanking in the heat. The contractor came back three or four times, bled the lines upstairs, but I told my wife to tell them that it’s coming from the basement. We could see there are two spots in the basement that are kinda corroded. And it seems it’s getting wilder now since we initially called it in a month ago. We wanna get it resolved. But they keep coming back to do the same stuff every time, so it doesn’t really make sense. Rather than doing the same procedure every time, they gotta change something and figure out what else is happening. They’re only been bleeding the lines every time, which is like you put a little key into the heating element on the floor and lets out water.

I went through AHS' website to put a claim in for my refrigerator that wasn't cooling at all. The website was easy to use then I got an automated message that somebody will get with me shortly. The contractor was there when he said he was gonna be and was very professional knowing the issues. I wasn't in the same room, but I did hear him talking to a Whirlpool guy, and he did troubleshoot the issue. He said they had to order a part. In the end, we replaced the refrigerator. I would recommend American Home Shield to somebody. In fact, I already did to a couple of people here and they went through the purchasing process.

Everything started with the AC. When the Anthem AC tech went out there, the heater was working properly based on what the tenant said. After they left, they had the AC running, but the heating was not working. So, they went out there again and found out they had the wrong parts, things were shorting out, and the list goes on and on. The tech was out there several times and he said a certain part was defective, so he cut off all the wiring and he took the part with him. Days later, they finally got the part and they sent a different technician to the property. The second technician saw all the wires hanging there not knowing how to put it together. He called several people. Finally, he got it working, but something went wrong and another technician went out there. They went out there several times and didn't fix it. Finally, they gave up and the last technician said that it has to be replaced.

My one and only opportunity to work with American Home Shield worked out very smoothly. It took about a week for my washer to be replaced after it was determined that it could not be fixed because they couldn't get the part. They sent me pictures of choices of the washing machine that I could get or gave me the option of going out within a certain dollar amount to a local purchaser like Home Depot or Lowe’s myself. Recently, Terminix made an offer to come out and do a review of the property and the status of it. I didn't know a lot about it, but the representative was very informative. He gave me some ideas on what he saw and what he didn't see. He made some preventive suggestions. With my house now being fully paid, I want to protect it completely so I decided to go ahead and take his services that he explained. He was very detailed about what I should expect and shouldn't expect from the service.

The freezer was dripping. You could see some drips coming out of the freezer. And both the freezer and the refrigerator door, you could see into them when it was shut. They weren’t sealing. It took us a little while to realize what was happening, especially when the weather got a little bit colder, the freezer started getting drippy on the inside. I finally submitted a claim with American Home Shield. They were very responsive. They always are. They're pretty awesome.

My experience with AHS has been highly positive. My furnace was not working, and because I just moved in, I couldn’t figure out any of the troubleshooting information. I logged onto AHS' website, reviewed my warranty policy, logged a service call, paid my $75 fee and within 24 hours, J.E. Johnson showed up and fixed it.

I purchased a home in December 2018 and my realtor advised it would be a good idea to get a home warranty plan at least the first couple years with not knowing the appliances/ac/heating/plumbing in the home. She advised Rhonda ** a Sales agent for American Home Shield would come and do these presentations at their office advising how everything is covered and if something can't be repaired, they would replace it. I was super hesitant to this, but my realtor kept advising how great Rhonda and her company were.

I have a Hayward Prologic electronic pool control panel. If you’re familiar with this system you know that it controls everything on your pool from the pool pump to the automatic freeze control. If it's electric it's controlled by the panel. One function of the panel is to control the salt cell generator that is a completely separate system from the panel. The panel just turns it off or on. Well because it controls the salt generator AHS will not cover it. So basically the electrical coverage they CLAIM to cover is a fraud. Do waste your time on the pool part of the warranty if you have a salt water pool.

We have been without heat for over one week with a Midwest freeze occurring. AHS only gives us one option for HVAC repair. They had to come Back more than once and still have not fixed the furnace. A new one was put in today and still is not working. After one hour on the phone with AHS to try and get a new contractor to come and take a look we continue to Get nowhere. I would look elsewhere for a home warranty company. I definitely question there choice of companies at least as far as we have been concerned. The techs have been nice who come out but they cannot seem to Fix the problem even when the whole unit is replaced.

A reviewer wrote this on 11/1/19 and I have to say I agree: "Worst customer service EVER. This company is set up to profit, which means, they do not pay out, and will look for every excuse not to... Instead, I opted for the cash out of $690, but ha, ya, umm.. of course they every excuse not to pay this.... you are so much better off paying for repairs out of pocket. Save the premiums and bank them to cover repairs the right way."

We thought there was an issue with our ceiling fan because it wasn’t cooling in the room. AHS sent someone out and they said there wasn’t anything wrong with it since it was working. We also had issues with my oven as it wasn’t heating appropriately. So, they’ve helped with that. And when I had issues with my faucet in my bathtub and our sink they have plumbers come out and correct the issue. AHS has always been quick to respond and make sure that someone reaches quickly if I have an issue. If the company hasn’t reached out to me, they reach out and got it corrected quickly.

American Home Shield offered a checkup and tune-up to the heating system. I called them, but they said they don’t have anyone available in Salt Lake Tahoe. I also filed a claim a couple of years ago. The tech who came was very polite and fixed my leaking washer in one day.

I'm going 15 years now with American Home Shield and it's easy to submit claims. The only one that was difficult was when the washer was leaking. Several people came out here and finally, the last other people was able to figure it out. I went from a person that dealt with the washer, and then a plumber, and then back with the person that dealt with the washer. It was getting rather tiring to me but it worked out. It just was a long process and was very exhausting. The time that I was having to wait was difficult. Then I found out my washer still had a problem. I had contacted them and it was early in the morning, because I'm an early riser. When I was speaking with the representative, she was trying to speak ahead of me and I didn't appreciate that. They should have listened to what I had to say because I knew what was going on. I was explaining it the best I knew how and she wasn't doing it, so I hung up on her.

My microwave broke down, so the tech came out, took a look at it and told me I needed a new one. The claim process went smoothly. I placed the claim and a couple of days later, they got in contact with me to get and schedule an appointment. It was good. The tech was friendly and professional.

I was just overwhelmed and got American Home Shield last May when I bought the house. I called them to make a claim and Steve, the technician from Ice Cube Air, was an angel. He was sweet, helpful and solved the issue. He took his time to show me what was what. It warmed up here so I haven’t had to use my heat but we used it that day and it was fine.

For a few weeks, we had noticed that when we flushed one of our toilets upstairs, the other upstairs toilet would bubble. Then, one night, we were about to get to bed and it smelled like sewage upstairs. I filed the claim online, which was easy and quick. The contractor who came was very personable and helpful. And not even an hour after he left, somebody called and told me what he said. We assumed it was a clogged pipe, but the contractor said that they tested something out on our grinder switch pump. They said that the grinder pump wasn't coming on when it was supposed to and that it was an electrician problem. We fixed the switch and the grinder pump worked again.

We had just purchased the home and American Home Shield was offered to us. I did a little bit of research and the value that could be obtained from AHS over the other warranties seemed a little more appealing to us. A combination of the cost and the reviews we found online made us choose them. The contractor called and left a message to schedule the appointment when I made a claim to AHS. I called back and we got the repair scheduled. At the time of the visit, the interaction with the contractor went smoothly, and it was straightforward and very good. Now, there are no issues with our plumbing.

My AC went out. The fan wasn’t blowing, and I couldn’t figure out why. So, I had to call American Home Shield to have them send someone to come out to see if there was something wrong with the unit itself. And it was the wires were crossed on the thermostat when it was installed. The heat was coming on when the AC was on, and the AC was coming on when the heat was coming on. Xtreme Heating & Air Conditioning came out, and the experience went fine. The unit works now. I submitted the claim online. And American Home Shield took a couple of days to respond. That time frame was about as good as it’s gonna get. The claim was with the AC and heating, but because it was a cooler temperature, it was okay. We just had to dress warmer because it was freezing in the house.

I had two air conditioning units in my home. The downstairs one was perfect but the one on the upper level, the heat was not heating when it came on. It was just sending out cool air. We called American Home Shield and they said they would send somebody out. I paid the required $100 and two days later, the HVAC folks came and determined what the problem was. They had to order a part, they ordered it, they came back in the appropriate amount of time, and they fixed it. Everything went very smoothly. It was exactly what I expected the service to be and they delivered. It was a very good experience.

I did the claim online and the contractors from Service Camp Contractors of Texas were very courteous. They submitted something for American Home Shield to approve, and it should be started. Sometimes things are delayed because the contractors need approvals, but that's the only problem.

The tech who worked on my refrigerator thoroughly went over different things. I had problems with stuff like lettuce freezing. He cleaned out underneath. He couldn't check the temperature in this type of refrigerator, but he checked for the freezer and the refrigerator, and it was about right. I previously had Choice Home Warranty and I wasn't real happy with them. I went online inquiring about American Home Shield and when the gentleman first called me, he said I was getting a discount of $42 per month since I was signing up early.

I've submitted a request to have them do some preventative maintenance. It was easy. I did it online and the company that was gonna do the work called me right away. So, it was a good experience. The technician did fine. There was nothing that was broken, and it was a preventative thing but I knew there was a slight problem with it. So I was waiting to see if the technician found that problem, and he did, and he said, “Hey, this could go wrong eventually.” So, I was pleased that he found that. I was happy with what he did.

The Locksmith Shop came out to do a rekey for us but I went ahead and had them replaced the locks. It was easy to get scheduled through American Home Shield, and the contractor showed up and did a good job. It was a good experience and I’m very happy.

Our pool service company was out for inspection and noted that the salt cell was leaking. From there, we called American Home Shield to have somebody come out. We had somebody within five days and then, they ordered the part. The company that shipped the part sent the wrong one and it took the contractor another week until we had it fixed. The next week, the pool service company was out and informed us that it was still leaking. The contractor came out and redid the repair, and that fixed it. He was professional and let us know what was going on. He would usually leave a voicemail message or he would call me with brief details. He would come back and tell you what's going on, so that was fine.

I filed a plumbing claim online and it was a great experience. American Home Shield's claims process was good and very easy. The plumber from Prestige Plumbing went out and he was very helpful, polite, timely and quick. He took care of things smoothly. However, my repair required some additional work to be done on my end, so I had to make a follow up over the phone. It was just an unusual circumstance of having to repair something prior to the claim repair and it ended up a little complicated. We couldn’t redo the claim online so we had to call back to explain. But it was fine.

I've had American Home Shield for four years and it's pretty easy to submit a claim with them. We went online and left a message. Then the company would call back and set up and appointment. It usually works out good. The guy from Burleson Services came out on time and he told me the condition of the system and how to do some self-maintenance that should be done every couple of months. We did have a little confusion with a plumbing company. It was hard to get ahold of them and the numbers weren't right. Then we just went back online and we got it. Everything’s okay with American Home Shield.

I appreciate American Home Shield. When the was AC making some loud noise upstairs and I submitted a claim online, their response time was excellent. The contractor had to repair the exchange unit in the attic. It went really well and I haven’t had any more issues with it.

We're relatively new with American Home Shield, and not fully understanding on the processes. We're retired people, so I don't think I'm as good on the computer as I should be. But I went in online, set up an account, I listed the issues that we had that came up, and they were assigned to Gilmore. A really nice technician came out and looked at the two appliances, and then went back and ordered parts and he said he would get back to me. He got back to us and he came back. The dryer was squeaking and making noises, and he fixed that. The dishwasher was showing a heating element sign. So it wasn't drying the dishes because it wasn't getting hot enough. He said that he didn't think that unit has a heating element, so he replaced the control board. But it didn't fix it.

It was easy to use AHS's website to submit a claim for my washing machine. They sent out A1 Affordable Appliance & Air Repair. A1 came in four days which was a little too long. It took about a week for the parts to come in. The day after the parts came, they scheduled and came out and fixed it. They did a great job and now everything works well.

I called AHS to submit a claim and their service was good. They sent out A-US Air Conditioning of Texas and the techs were really good as well. They did their job and they were very professional and polite. I enjoyed it. Everything is also working well now. The heater part is fine but I don’t know about the AC yet because I'm not using it. Hopefully, when it's time for that, it’ll work. All in all, AHS did a wonderful job and I'm happy with it.

I had a contractor come out and check my heating system through American Home Shield to make sure it was up to snuff for the winter. Everything was right on schedule, and the two of them came out the next day. They were a good crew and they did a thorough check.

This was the first preowned home that I bought and I wanted it protected being that this was an older one. Even though we had it inspected, we never know what problems could arise and so I got American Home Shield. Recently, we had an AC claim. The unit was just running and running even if we turned it off from the thermostat. We had to turn it off from the breaker to get it to stop. The contracting company that came out was good and professional. They got here on time, introduced themselves, and tried to make sure that they didn't track anything in from outside. They were diligent on trying to explain to me exactly what happened and what the cause was, and they showed and explained to me in terms I could understand. They said it was because the button broke and got stuck pushed in and it wouldn't pop out so it kept running. They replaced that and it's been working fine ever since.

I moved to a new house and I needed to re-key the house. Realty Rekey was referred to me by American Home Shield and so I booked them. The contractor who came was very nice and pleasant, and he did the job.

There was a leak in the faucet and Cal Home did a very good job. They knew what they were doing. They had to repair something on the sink, too and they did it on the same visit.

We’ve made other claims and everything has always been resolved very well, timely, and very professionally. Recently, we had a clogged drain in the kitchen. American Home Shield sent Doug’s Construction. It was a huge problem, it wasn’t just a simple drain. They stuck with it and we are clog-free. They did a good job. We’re just very pleased that we have AHS.

The tech from Phil's Good A/C & Heating came in, fixed the issue and left. It was really quick. So, it was nice. It worked out pretty good. We’re pretty happy with American Home Shield so far.

I love American Home Shield. They’re a bit more expensive than other home warranties that I have considered, but they’ve never sent anybody to my house that didn’t get the job done. Maybe that was why they charge a little more. I’ve been with them ever since I bought my house, about five years. I’ve had other offers for up to $200 less a year than what I pay them. But every contractor so far that they’ve sent to my house has been honest. Sometimes, something wasn’t covered and the contractor showed me why it couldn’t be, and it made perfect sense, and it was something I had to pay to fix myself. Either there wasn’t anything wrong, or it was something that was broke when I bought the house and I just didn’t realize it.

I had two separate issues. One was a faucet in the shower that would not turn off. It just kept dripping. And then the second thing was the stopper in a different tub had broken off and wouldn’t operate the way it’s supposed. AHS sent Patriot Plumbing and the plumbers were real professional, came in, got it done and got out. It was a nice and smooth transaction.

The air conditioner was not blowing cold air. I filed a claim to AHS over the phone and the rep I spoke with told me when they could send somebody out. Cote’s Mechanical came out and they were good. I like them. Their reps were professional. Even if they didn’t get problem right the first time, they would come back and fix it. They would sometimes give me tips about energy.

I have been working with American Home Shield for more than 2 months on a replacement dryer and more than a month on a refrigerator. The company RAS Logistics that they sent my new items to have been less then helpful. We have had 5 appointments set up with them for delivery and we are now being told they are returning our refrigerator to GE and we have to start all over again. This because we can't take off of work and they will not schedule a delivery for us after 2:00 in the afternoon. The new dryer that they ordered and sent broke the first night we received it and now I have to work with the manufacturer in order to get that fixed. It is a new model dryer and they don't have parts in stock so I need to wait. Wait? For how long, I have now been without a dryer for over 2 months.

Called in a water heater repair on 11/11/19 and the soonest repair technician appointment was on 11/14/19 from another city, 50 miles away. This tends to be the repeating trend for AHS in Tuscaloosa. Four days without hot water is a stretch. I had to hire another plumber in Tuscaloosa to do the repairs, out of pocket. Very disappointed and double charged until AHS refunds the $100.00 fee they have already charged.

I have been given the runaround by American Home Shield and the company they sent to service my refrigerator, Mr. Appliance. AHS has sent this company to my home 5 times and my refrigerator still is not working and has not be since October 21st, and today is November 11th. AHS has refused to replace my appliance because the repair company refuses to say it's unrepairable, and the repair company won't say that because that don't want to jeopardize their contract. Meanwhile, I am stuck in this vicious cycle with a non working fridge. I have contact the BBB. This is just not ethical!

The oven would not close because there was something with the hinges. It was easy enough to get in the website and submit the service request. Then, I got a message saying that I would be contacted within 24 hours and that Omega was assigned to me. I got a call from the contractor saying what could work and when we could schedule. Omega Force Appliance Repair came out, looked at it, said they had to order parts, then came back on another day and replaced the hinges. He was very professional and expedient. Previously, when I had a more urgent request for my washing machine, it said, "You'll be contacted within 24 hours, scheduled within 48." I had to clarify that if it was on the weekend, it means like 24 business hours or 48 business hours because I thought that was confusing.

They covered the full rekey. It was a great. The process of going through a claim is very easy. You just start it up online and they give you a call for an appointment, and they come through and fix it. And if not, if they need parts, they schedule a second visit.

It’s been two years that I've been with American Home Shield. My realtor suggested it to me. It is something good to have ‘cause you never when you gonna need it. And I usually recommend it to other people. But sometimes, it takes a little long to get somebody out here. Everything worked out good with the stove claim. The contractor had to order the part, and he came and put it in, and everything seems to be working good so far.

I put in a service request for my heater at 4 o'clock in the morning. Using the website was very easy. Then somebody called me at 9 o'clock. The tech was very polite and knowledgeable. He called prior to coming out and asked me what the heater was acting like. I told him and he said, "I'm pretty sure it's this, this, or this. I'll bring the part," and he did. He was here by 2:00 and fixed the heater that same Saturday, so I was shocked. I love AHS. I've been with them for quite a while and I've never had any issues. The subcontractors have all been very good. They've always responded promptly and taken care of things.

My microwave wouldn't work and once the contractors found out that the microwave needed to be replaced and I agreed to get it, they called and said they would be bringing it. The people who would be delivering it set up a time and then, called me and verified when they would be delivering the item. The first contractor was incompetent because they came out telling us that we needed to cut our tile and that we needed to take down the bracket. We needed to hire somebody else to come in and make some corrections before they could install it. I was a little frustrated. So, my husband told them to take it back, which they did.

I'm in Hawaii and it's still warm and the AC is not working properly. I have a photovoltaic, and it's draining all my electricity. I think something is wrong with the thermostat. It just keeps on going back and forth. I have called AHS and the representatives were okay. It took a week for somebody to come out. They had two companies come and they didn’t do anything, and they left. They didn't finish the job. One said that they couldn’t fix it because they needed to ask Home Shield to get approval to fix my AC unit, and I didn’t hear anything back from Home Shield yet. So, I guess they put in their request, then Home Shield sent out somebody else, and the second person put in their request, and then Home Shield looked like they appointed somebody else to come back out, but the third person never showed up. So, I'm still waiting. This all took place for weeks. Normally, after I get that email, it takes about a week for someone to call me to set an appointment.

I've had American Home Shield for a year and their price has gone up, but the service has been fine. I normally submit claims over the phone and I've had no difficulties with the process at all. I had a wellness check done for the air system, but there seemed to be a problem. The unit was blowing and not turning itself off. The tech told me that I needed to do a service call and they charged my $100. So now they're working on getting that refunded for me.

W&W Services came out for our dishwasher. We noticed it didn’t come on at all. The contractor was amazing. He and his mom own the company, they did a great job, and we’re very pleased. I submitted the claim to AHS over the phone. The rep I worked with was outstanding. AHS has been very good. We’ve enjoyed it so far. I had a freezer in the garage that I thought I paid extra for, and then come to find out when my freezer went out, they said it only covered the refrigerator in the garage and not the freezer. My wife read the contract and pointed out that their contract says no freezers, but I wasn’t aware of that before. When we took it out, the rep said we had to pay extra for appliances in the garage, and I said, “Yes, I have a freezer and a refrigerator.” And they said, at the time, they thought it was a refrigerator-freezer.

American Home Shield sent Ash Appliance for my ice maker for my refrigerator and everything was okay. The contractor came over, took note, charged that $125, and they came back and installed it. I had another claim before for the plumbing. The leak was from the master bedroom in the shower and because I didn't want to break the inside tile, they charged $125 to send someone. They do that all the time when you have a service request, which is fine. But someone came and said, "We have to break it from outside so we don't break the tile inside the bathroom." I said, "Whatever makes it easier because if you do the inside bathroom, then you have to fix the tile." So then, they called back and told me that because they had to do it from outside, it was gonna be $675. So, I hired a plumber for $100, and he fixed it.

AHS has good prices, so I went for their warranty. They sent Rush Heating and Air and they were fine, although it ended up that they didn’t find the problem. I ended up having to hire somebody and pay somebody out of my pocket. I also ended up having to pay over almost $7,000 for a new heating and air conditioning unit. Nobody could get to my house on a Saturday. I had an elderly woman living in the home and nobody was gonna be able to fix her heat for three days. So, in a Chicago winter, I, as a landlord, couldn't and didn’t allow that to happen. So I went ahead and I paid for people who could come.

It was late in the evening when I discovered that the hot water heater was leaking and I submitted the claim online to American Home Shield. I did it in the evening and they got right back to me and told me when the plumber would be there the next morning. Hurst Plumbing, the contractor, was right here on the dot and took care of the problem. I was impressed. They were very good, professional and friendly. They came in, took a look at it and determined it needed to be replaced. It was leaking and it couldn't be fixed so, they told me that they were gonna replace it. They went down to the nearest hardware store, picked up the hot water heater, came back and put it in. They were clean and it was a good process. It didn't take them long to install and it didn't upset anything. It sorta fit into our day. They got it done and they were out. For having a leaking appliance, it was a good experience.

The contractor was good. I wish it was easier somehow. Home Shield is very prompt in taking my whatever amount every month.

We had a choice of several warranty companies, and when I looked at the coverage, AHS seemed like the most reasonable for the money. We’ve called once and the people that came were excellent. They came quickly and when they said they would come. They were very easy to deal with, repaired the item in question and cleaned up after themselves. I like everything about the experience and we seem to have found a good appliance repair place.

I’ve only had to use American Home Shield twice but both times, it was very easy filing a claim. I called it in and the customer service was terrific. I had a problem with my furnace and the contractor had to come out a second time, but the issue was resolved. The second one was with my refrigerator and the technician from B & A Service, the contractor, was great as well as their customer service. I was hoping that AHS would come up with coverage for electronics. Somebody that I recommended them to just signed up and there is a package available but I haven't called them yet. AHS' price seems to be reasonable and the turnaround on the service is fairly good.

When the previous owners of our home were selling it, they included a one-year home warranty as part of the contract. And when that one year was up, we decided to renew with American Home Shield and pay for our own service. We requested for a standard winter checkup through their website and the process was very easy. The tune-up went fine. The tech from Budget Heating, Cooling & Plumbing was very quick and efficient. They showed up on time, checked everything out, and everything went well.

First, we received an email from home warranty consisting of having a heating check done before the weather started getting cold. The person that I spoke with asked if I wanna do it as a check or have it as fixing. He said that if the company would find a problem, then a second claim would have to be done and I would be paying more money again. That’s $75 again to have a contractor to come right back out and then fix it. I tried to turn the heat on and it wasn’t working so I said that I’d do it as someone coming out to fix it.

I've had American Home Shield for over 20 years. In the past, they’ve been very good. Recently, I'm having a little problem with them and they’re non-responsive. When you call in to find out about a claim and discuss the fact that you haven’t gotten feedback from them, and you’re still having a problem, they say things that really are a lot of words that make no sense and you get no answer. It's very frustrating. Their staff on the customer service line is uninformed and uneducated, and they seem to be reading from a script rather than really trying to help the situation. And they speak very slowly as if you're not understanding them. When you're having a problem getting an item fixed, repaired or replaced, then you're given the runaround. They seem to hire people with no brain and a difficult command of the English language or any language. They need to have people who can deal with things and address the issue and get some results.

We got American Home Shield this year. When they had a special on dryer vents, which we haven’t been able to use because the water line ended up being clogged up, I gave AHS a call. The guy from Third Generation Plumbing & Mechanical Company came out clean the dryer vent out and got out there quickly. Everything was really good.

I attempted to go online to submit a claim for a furnace repair. The American Home Shield website crashed when I had to submit after payments. It said that it didn’t go through so I had to call and it took 45 minutes to get through to a live rep. One other issue that is unique to me is I own duplexes. Unfortunately, when I try to submit a repair job, it does not allow me to put which address it is to. I had two furnace repairs. I had one at another time. The AHS site just does it to the same property over and over again, and they think you’re requesting a follow-up call on an original claim. This would require you to call in which is a deficiency in the website programming.

When the kitchen sink clogged up, American Home Shield sent out Pipe Down. They’ve come out a couple of times and the service had been excellent. When submitting a claim, I would prefer doing it online, but it has been my experience that it is not usually the best way. I found that calling and getting to speak to someone is a better method. There is a limited amount of information that you can put in the website. In this particular case, all I knew was that water wasn’t going down the kitchen sink. I don’t know enough to diagnose that between being the disposal or the sink itself or the plumbing underneath, and you can’t explain that on the website. It’s pretty much do a drop-down box and select your best guess. But if you guessed wrong, it’s a slightly different problem and the repair person can’t fix it because that’s not what was on their orders.

I had reported a service request for the heating system, and the contractor had to come out two or three times to get it corrected. It seemed like it kept getting escalated to different issues until they finally resolved the root issue. First, they had to replace the thermostat, and then, they found a issue with the pipes, and then, they ended up having to replace the whole unit. But the contractor was great to work with, and the service requests were easy to make. It was just one of those things that took a while to get resolved, but it seems like everything is fine now.

I submitted a claim to online to American Home Shield and when I thought I selected something wrong, I called and got it changed to the right thing. I submitted it as a furnace problem but it was a water heater. They sent Mirons, the contractor, the same day. The technician was great and he did a good job. He was able to get the water heater working for a little while but it ended up going out again. He said it needed replaced, so he got it kinda temporarily started for a little while, and then we got some hot water. When he got the new unit in, he was able to get it put in.

I had a leak in my dishwasher one time and I called American Home Shield. Their reps said I'd be contacted in a day by their contractor. Cris’ Appliance Repair came and did a fantastic job. Things have been fine since the repair.

The customer service is very good and most of the contractors are good. AHS pay them, so all we have to do is do the service charge. One thing that we didn't like is one of the air conditioners, which was a Trane, went out and they put something in that looks older. My husband didn't like that and wanted a Trane but AHS wouldn't give it.

I needed help with a clog in the kitchen area, and got a very quick response from American Home Shield. Their contractor called to let me know when he was gonna be there but then I asked if he could move on to another customer and come back to me because I needed to do something really quick. He was good to schedule and he did. He was so kind and polite. He then showed up, took care of everything and explained everything to me. He told me that it happened because the house has been dormant for a while and sometimes grease hardens. He said we probably don’t have to worry about that again, just of course don’t put grease down the sink. He was great. He was even good with my dog, which was really sweet.

I had a fixture under the cabinet and the ballast went on in one of those lights under the cabinet. The fixture itself needed to be replaced, and they brought a new LED one out and replaced it. The contractors sent by AHS were really good people. It's a father-son thing, and the son was out of town so his dad came over here and took care of the problem the next day. They've worked here 3 times now, and were very responsive.

We were having trouble with our heater and Cote’s Mechanical came out the next day that I had requested them. The guy was quick, the whole process for him diagnosing and then getting the main switchboard repaired went well. He found that when he would hold it into position, it would work. So he said, he’d let it go and then it would make false contact. So, he replaced everything and he was able to do that in the first visit.

I have a Samsung refrigerator, and my icemaker quit working. So I put in a request with American Home Shield to have the contractor come out and fix it. The first company they sent me came out, and they said that there was a part they needed to put in. It was an upgrade and they would order the part. I asked them how long that was gonna take, and the tech replied that it would take about 10 working days, and it should be fixed. I waited a week and then I hadn't heard anything to call me back. So I called them, and they said that they couldn't fix my Samsung refrigerator because they don't work on Samsung at all. But why didn't somebody tell me that in the first place? It was ridiculous.

I had a claim for the stove and the oven, and for the microwave which wouldn’t turn on at all. Going online to file a claim was good and easy. It has all been good with the contractors as well. They called within the next day or two after I submitted the claim. The repair improved the quality of life.

I recently had to rekey my house ‘cause I just moved in about a month ago. Ed’s Lock & Key came out and they rekeyed my doors for me. I did the claim on American Home Shield's website and it was easy finding what I needed. I received a notification almost immediately after I submitted it. The locksmith got in touch with me so we could schedule the appointment. It was all handled professionally and quickly. He explained everything that he was doing, and we chit-chatted about other stuff. He was easy to get along with, and he was very polite when he was there. I’d recommend his services to anyone. I got his business card and I’ll be calling him if I ever change locks somehow.

I have 6 policies with American Home Shield and I've been using them for the past decade for all my rentals. They are a little bit more expensive than the other places I've investigated but they have better claim service and coverage. Also, my interactions with their representatives have significantly improved. About 3 years ago, it was just dismal as it was very hard to get them to work with my property managers. And some of the vendors were unreliable, like in Colorado Springs where I had some big issues. There was a day I would never have recommended them, but I pushed through all the headaches because the coverage has been good. Now, it's a lot easier and I recommend them for all my co-workers. Recently, Advanced Home & Commercial Services came out to service my property in Thornton and they were really good. Those guys are awesome and I would be requesting them from here on out.

Something was broken in the dishwasher. The tech came out, and my wife was very happy with them because they did a good job. She thought they were great and very professional. Compared to the home warranty company we had before, it has her buttoned up. So I know she was very happy with them. She said they were a big difference from when we had a guy come out and work on something else years ago.

One day after I made a claim for a plumbing issue with AHS, someone from Loyalty Home Services was scheduled to come out. My claim was for a frozen valve on one of the toilets and a leaky valve on the hot water for the washing machine. The technician did a good job. There was also an electrical issue and the person who went out and diagnosed it said there was a failed fan but AHS didn't cover it. I bought a fan and they replaced the one that failed. But they found that the switch was actually the one that was bad and not the fan. That wasn’t AHS' fault but their vendor’s.

I called to speak with the American Home Shield representative and they were very good. Roadrunner Appliance replaced my stove, and the only thing that got to me was that when we moved in there, there was a stainless steel stove in here. They couldn't get the parts for it, so I ended up getting a new one and paying $145 extra because I wanted a stainless steel one. We had gone and bought appliances to go with the stove, and we had to pay an upgrade to get the stainless steel stove. They also couldn't hook the stove up, so they had to leave it in the front room for me. They didn't have the right parts to hook it up, so I had to go buy the parts to boot to go hook it up. AHS also wouldn't cover my hot water heater, and it pissed me off. They did come out and take care of me, so I'd still recommend them.

When we were having some problems with the outlet at our half bath downstairs and the stove wouldn’t ignite, submitting the claim for it was easy. Also, we were pleased with the contractor AHS sent out. He was here for less than an hour and fixed both the outlet and the stove.

I’ve been a customer of American Home Shield for several years on several properties. The ease of which I can use their online services and some relative ease of accessing a human when I have problems have been quite good. When I had a furnace issue, they sent out Action Repair Service. They were good and able to resolve the issue in under an hour. I did this claim online and I think that process is very efficient and easy to use. For preliminary requests for service and getting information, it’s quite good. But it’s not good for follow-up questions and concerns which I had in another situation.

I'm really happy with AHS. I called them to have the shut-off valve replaced and I explained to the rep what was the problem. He told me it was under covered items, so he was gonna call the plumbing company. I've been using this plumbing company a couple of times before, but their company is not too good at it. When they came out, they looked at it right away, and told me that it was not covered item. But why couldn't they say this to me earlier? And they just came out, and they say no, so I have to pay. I had to call AHS and told me it was under covered, but the plumber said no. I didn't wanna pay because they sent a plumbing company, and I didn't ask for it, and they charged me. They gave me back what I have to pay, so it was okay. I'm satisfied. American Home Shield is good company. They did it good.

We’ve got an offer for a heater tune-up check, and submitting the claim for that online was a little simple. The website works and I get an email update once they’ve passed me to someone. From then, it’s within 24 hours that we get contacted by the vendor. So, Vegas Strong Heating and Cooling came out and they did everything I needed. They were professional and clean.

My garage door wasn’t going up out of the blue one day. After I submitted the claim for that online, American Home Shield had a good response time and a knowledgeable guy from Garage Door Experts came out. I had to pay him out of my pocket, however, because the part with an issue was said to be not covered on the warranty. So, one of the AHS reps made a commitment to me to do a one-time courtesy of waiving $100. They said that the process is pending, which is okay, but in the meanwhile, I’m getting past due notice and that’s not acceptable ‘cause I don’t wanna mess my credit over $100.

I called American Home Shield to submit a claim for our heater and the contractor, MS Services Inc., has been out two times and we’re having the same issue now that we had the first time. When they came out, we couldn't replicate the problem and now, the problem is back. Their communication and customer service have been okay and the issue has nothing to do with them. It was the same guy who came out. There was a part that they ordered four times. Each time that it was ordered, it was the wrong part. Then, when the person came out and we thought he had put the part in, he hadn't. So, we had to make another call for them to come out because we couldn't figure out why it wasn't working. It was a different guy who came out the last time. He came in and looked at the heater, which came on, and he was in there in and out within five minutes. He didn't mention anything else.

Our AC was making a loud noise whenever we turn it off. My husband thought it was the compressor because he did some research and they said that was the indicator of the compressor. But when the technician from Sevier Climate Control came out, he said no and that the compressor is fine. Now, when we turn on the heat, it's happening with the heat too. So, we had them come back. They came back and went up in the attic. They said that it's just the system that's up in the attic. It just does it and it's normal. So, there was nothing wrong. But it's still making a really loud noise. We just moved into the house a few months ago, and it wasn't happening when we first moved in, or we just didn't notice it. We've had two people look at it and they said that it's functioning properly, and it seems to be functioning properly. It's just that really loud banging noise when the system turns off. But the technicians that AHS sent out were really good.

The first claim with American Home Shield was with my AC and the last two have been with my heater, which took a while to resolve but it finally worked out. The whole thing took months, and getting to the bottom of everything was the problem. It started with the AC, but then the furnace wouldn’t work. So, the problem was traced back to something that nobody discovered the first time they came. I didn’t get the feeling that the people that came out were well-versed in heat pumps, which is what I have. And they weren’t well versed in diagnosing the problem.

Everything went fine with my claim with American Home Shield. Submitting the claim was okay. And I read it on a newsletter, and I clicked on it and it brought me directly to the request of the service. The claim was for my heater and they sent the contractor from Same Day Air Conditioning & Heating. All is perfect.

We had a dryer that wasn’t drying anymore and the guy from Sears that American Home Shield sent was a super nice, young man. He worked on our stove and our dryer, and discovered certain things that were already going on that weren’t necessarily the cause of the problem. So, he made sure everything was covered. Then, we got a replacement on our dryer and a repair on the stove itself. He had to order parts and come back but he was absolutely spectacular. AHS took care of us well on that one and so, I was very pleased. I’ve been with AHS for seven years and I had one bad experience on an appliance. We had a problem with the servicing agent but they still remedied the situation, so it was all good.

There was a problem with where the wires are connected, and Turner Electrical and Lighting found the problem and corrected it. They were very knowledgeable and did a professional job. Because I’m computer illiterate, doing a claim online with AHS is difficult so I call it in. I feel more comfortable. And the representatives are more than helpful. They’re awesome.

The pool was making a real loud noise from the pump, and it also had a small leak in the Polaris hose pump at the actual pump side, not on the hose in the pool. Watertight Pool & Spa came out and they replaced one hose and did some other stuff. This is my first claim with American Home Shield and everything seems to be fine.

We filed a claim to AHS for a water heater that cracked. It had to be ordered and replaced and after two weeks of dealing with it, the contractor finally got it done. The time frame should've been a lot better. When you're having a water heater problem, it shouldn't take you a week to resolve it. It took them a couple of days to come out, then the guy came out three times to get it repaired the right way. After he put in the water heater, it started leaking again so I had to call him back out. Luckily, he was still in the area and then he came back that night and fixed it. Once they got it fixed, everything went smoothly. Everything's working in perfect condition. I suggest that if they're gonna do something, they need to let the person know what's it gonna cost, the period or time frame it's gonna take. I was without hot water for a week. Thank goodness it was the summer.

Our experience with our recent claim with AHS was very good. From outside, I couldn’t bring the garage door up and down. It was working, but the remote wasn’t working. So, the board, the reception, wasn’t done right. The receiver wasn’t working. Submitting the claim to AHS was very easy. I called them, they said, “No problem.” They found me the phone numbers, and I called the phone number, and then the guy showed up. The contractor did a good job and fixed the garage door opener, changed the board, and I paid $100 to American Home Shield. I was pleased with the service.

The switch wasn’t working but I didn’t know what was going on until the contractor came out and he had to go in and replace the wiring that goes into the box. I like talking to a person and I usually give American Home Shield a call when submitting a claim. Other than me trying to find my account number where I keep it locked up, the process is easy as opposed to doing it online or doing it through a machine. Everything is automated but I’m old-fashioned and I would love to be able to just call in and not have to press two or three buttons to get to a human. Still, I’ve been happy with AHS and I’ve been able to call if the service wasn’t done right. They’ve always made it right for me. So overall, I am satisfied with American Home Shield.

I bought the house in 2008 and I've had American Home Shield since. I have it on three properties and a lot of times, being on hold to talk to a representative is long but the service is always good. Recently, they sent a contractor for a heating issue. My tenant said that the pilot kept going out. The technician was very nice and he realized my tenant had the back door open. There is a door on the utility room and he explained to her that if she was gonna open the kitchen door, it was gonna blow air in so she has to close the utility door room.

The ceiling lights in my utility room kept going out. I called AHS and the contractor that came out was really good. He changed the light switch and it's working fine now. It was a really nice job. I knew he was sick one week and I just hadn’t heard from him. I called AHS and the minute I told them, he called and everything is fine.

I've been with them since 2009, when I was on active duty, just before I retired. In the beginning, AHS served the purpose because I didn’t have time. And when I would leave, if anything broke down, my neighbor would call them. But for some reason, when I call them now, they upped the price. It used to be $84, now it’s 129. And when they come out, whether they do anything or not, they still keep the 129. Their last visit was for the sink. The man said it wasn't a leak so there was nothing he could do. He said that American Home Shield and his company, Supreme Plumbing, were going to call back. And when they didn’t, I called and they said they would get back to me. As of this date, they have not, and that was two months ago. I hope that they weren't calling for accolades because I’m thinking of canceling the subscription. In the past the communication was reasonable. But now, I feel like I’m wasting money.

I love the online process for submitting claims with AHS, and everything went well in a recent claim. Within the last month, we had two plumbing issues. One was with the upstairs toilet not flushing properly, and with that the contractors put in new parts and rodded it so it’s now functioning perfectly. Then, I had a problem with the electric water heater since it kept knocking the breaker off. I thought it was something with the heating element but according to my sister who was at the house when the contractors came, they replaced everything so it’s working properly now. I've had contractors out to my house several times, even prior to these last two, and I like them.

The flushing mechanism of my toilet was not functioning properly. When I call for service, American Home Shield will tell who the plumbing company is and the phone number then the company will contact me within either 24 to 48 hours. Neighborhood Plumbing was sent out and the guy was very professional, on-time, courteous, and did a good job. Everything’s working well now. I have recommended American Home Shield. Having it gives me peace of mind that I don’t have to worry if something’s wrong, things are covered with warranty. So far, so good.

I like to call in and speak to someone when submitting claims as I'm always on the road and I'm in the car. As soon as I call in, I get the help. It’s just getting someone to call me back is the problem. Recently, I had water building up in the intake section. I change the filter every three months and notice water was leaking there. Water was overflowing from the coil and the coil was all messed up. Last year it happened, this year it happened. It’s going on like a yearly process and American Home Shield changed contractors. The ones that did it last year was from local and a different one. The guy came in, cleaned it and did everything he could, and I never had a problem.

I’ve had lots of home warranty companies and AHS is by far the best. Their website has been very easy to use and I have been extremely pleased with everything that I’ve been helped with. When we had our first cold snap, my heater wouldn’t work. After I submitted the claim, the contractor came the next day and I could not be happier. He was awesome. The heater would go off then come on and then go off again every minute. There was something wrong with a couple of switches. He stayed as long as he needed to to get the problem fixed, which was cool.

I filed a claim online when my doorbell wasn't working, and American Home Shield had a good response time. The contractor that came out was very nice and he fixed the doorbell on the same visit.

My AC wasn't blowing cold so I went online to file a claim with American Home Shield. It's very simple. I just log on and select which appliance I'm having an issue with and decide on the correct issue. The gentleman that came out was very professional and he fixed the issue quickly. The only thing with American Home Shield is that their rates are discounted for the first year but they raise it after that. I was a little shocked that it went up 3, $400 for year two. Maybe they have that in the fine print but when you're buying a home and signing a million plus one documents, sometimes, you miss the fine print. But I still went with them because even it's 8 or $900 for a year, the air conditioning could cost more than that. It gives my wife peace of mind as well, so that's bonus points.

I could go out and the garage door could be raised up but I couldn't close it back. I submitted a claim online to American Home Shield but I had to call because I wasn’t getting a response. The company that picked up the repair ticket didn't call with a date or a time. I called them and they were backed up. AHS put in a ticket for us and Flash Garage Doors called right away. They were excellent and I would rather have them for my service. They were awesome and the guy was very experienced and got a lot of knowledge. He knew exactly what it was when he looked at it. So far, the garage door has been operating good. He said to call if we have any problems. I’m extremely satisfied with my experience. I've had AHS since 2007 when I sold my first home but somebody else had told me about it too to remind me about it. Having a warranty is very valuable. It saves me from having to come out of pocket with a whole lot of money.

I’m a little worried about how American Home Shield vets their contractors. Twice, we got burned. I had a bad experience with CNJ Services. We had a stoppage and they came out, and it took them two days to say that the pipe going to the street had a belly in it. They wanted $5,200 to fix it because they had to break up cement. But I’m on social security so I couldn't. The contractor gave me all the directions and what had to be done. I have some friends and I paid them to do it. It cost me $1,800 to get it done but I still had the same problem so that was not what caused the issue. I called American Home Shield and they sent out another contractor who investigated it. He said I had a bad toilet here. He swapped out the toilet and it eliminated the problem.

Everything from beginning to end was pretty impressive, and in general experiences with things like this don’t go very well. From the beginning with the person who helped me on the phone to the people that showed up to do the work, everything was perfect. The plumber was really earlier than what we had discussed, and he called me to see if it was okay if he came earlier, which was fantastic, because then it didn't take up my entire day. He had to pull the toilet and replace the wax ring because it was in pretty bad shape. He resolved the issue within an hour. It was pretty quick. He was super, super nice. For things that are typically not good experiences, this was awesome. Everyone was really nice. Nobody gave me the runaround, and everybody told me what to expect, what would happen, and that was exactly what happened. It was pretty amazing.

I called American Home Shield about our AC that was freezing up and then they assigned somebody to come out. The contractor came out and told me what had to be fixed and they fixed it. They had to come out a second time though because they had to order the parts. They replaced something in the condenser and they replaced the fan. Their work was excellent. End of last month, we called AHS back because the garage door spring broke. I told them that the spring was broken and they assigned a serviceman but they did not tell me it was not covered. They don’t normally do that. I even told the people at the repair shop that was gonna come that it is a double spring. They ordered the double spring and the serviceman came out and said, “AHS doesn’t cover that. That’ll be $350.”

AHS has the worst customer service and follow up I have ever dealt with with any company. They never follow thru after a service call and each and every service call needs 2, or 3, and even 4 trips to get the appropriate contractor out to do the repair work. They never have an answer for any questions and still charge the service fee even though on multiple occasions they do not honor the covered work. DO NOT pay to use their warranty service.

I’ve never had a bad experience with American Home Shield until recently. But overall, I’ve had a great experience. Everybody at Johnston's Heating & Cooling has been very sweet. They’re always very professional and on time.

We had a couple of rooms that kept tripping power on the circuit breakers. We couldn’t keep the power to those rooms. And then we had a fan go out in the bathroom, which American Home Shield replaced. But it takes forever if it’s something that needs to be replaced. At one of our previous homes, we didn’t have a refrigerator for two and a half months because the process was so difficult. But for small stuff, where somebody can come out and repair it that day, it’s very easy. So, the process is built for things that can be fixed the day of service, but if you have go past that, it’s horrendous.

We were comparing between two companies and AHS covered something specific that the other one didn't at the same package, so we went with them. We recently submitted a claim where they assigned Preece Construction to come out and the tech was great. He took his time and went through everything with us. He fixed a few things and explained some things, which was what we needed. Our experience with him was perfect and the service was also not too expensive.

The thermostat in my AC stopped working. American Home Shield sent out United Air Temp and they gave me a new one. Submitting a claim online or by call are both easy. The contractors so far are good. But, I had another issue where the water line needed to be tightened up and the appliance guy who came out didn’t do anything. Nevertheless, the American Home Shield people have been fine.

I had another company that wasn’t worth a crap, so I gave Home Shield a try. The warranty helps me and it can save me money for costly products that I don’t have money for. I called Home Shield when I wanted to get my furnace tuned up, and I was told that the contractor would come between 1:00 and 7:00. The tech arrived on time. As a matter of fact, it was perfect timing because I got off work at 3:00 and he arrived here 20 after 3:00. He was an excellent worker, and he had good customer service.

I had a great experience with American Home Shield. I spoke to a representative when I submitted a claim for a dryer, and I received excellent service. A contractor came out the next day. I had my neighbor let them in and she said he was there for 15 minutes and he was done. So far, the dryer is working out excellently.

I’ve always had a great experience with American Home Shield. When our tenants ran their washing machine and it tried to drain, instead of going up a line, it pushed the water back up through the toilet that shared the bathroom with it. All our tenants must be able to use either of their bathrooms. It was an emergency situation so I called the plumber and got him to come out the same day.

I submitted a claim to American Home Shield for a dishwasher that wouldn’t fill with water. I did it online and the process was very simple. We filed that over the weekend and the contractor from Lake Area came out first thing Tuesday morning. And in 10 minutes, he found a piece of melted plastic stuck underneath the float. It was the first claim we’ve had since we’ve been with them, and the experience was great.

I recently filed a claim for my washing machine. It’s got an automatic dispense and it was broken. Sears came out. They gave me a date and then also gave me the phone number as to who it was. The washing machine has been operating good since they came out, and it made it easier on me.

Submitting claims is really hard. You call American Home Shield and they have you leave a message. Then you call, they don’t talk to anybody, then it's just through text and the next thing is somebody comes. You can't explain anything over the phone before they come. The only time I spoke with somebody was when the person actually came. He came on time and did a good job, but I'm still having problems with the problem that he came to do, and that’s the igniter. I think I need a new igniter ‘cause ever since then, it just works one night and then the next night, we have to do it again. So, I still need them to come back and check it. I don't know if we're gonna make it through the real winter itself if I have to keep calling and paying $75 every time I call like that.

Our washing machine broke. We called American Home Shield and they sent Mr. Service out to look at it. The tech said the drum inside the washing machine was not replaceable and then put a claim in. AHS called and said that they were gonna order a new washing machine. Then, they called someone to deliver it and set it up. Overall, I received a quick response from AHS and good customer service. They do good background checks as the people who have come out seem to be professional and legit.

Submitting a claim with American Home Shield has been straightforward. However, my AC claim was a bit tricky just because I don’t know anything about HVAC units. The unit started smoking a little and smelled like burnt copper. I wasn’t sure what was happening so I called American Home Shield and asked them to send someone over. This is my first home and I wasn’t sure if the problem was the AC, the heater, the motor or the blower so when I opened up the claim, I just chose AC. They were able to get to us within three or four days because it was the weekend and scheduling was a bit busy.

I had a garbage disposal that didn’t work as well as my toilet. I called American Home Shield, paid them and they sent out the contractor. He was a very nice man and he was knowledgeable. I’m glad they sent the best. Both the garbage disposal and the toilet have been working since the repairs. I’ve been with AHS for about 15 years and if they keep going up on my fee, then I’ll probably have to start putting that money away and saving it.

American Home Shield pissed me off because we had a leak in the ceiling, and they came in and repaired the leak but they didn't fix the ceiling. I said, “What’s the sense of having insurance to fix things if you guys don’t fix it?” I had to hire a drywall guy, and it ended up costing $2000. I thought that was misrepresenting what the company goal was, so I dropped them. I decided to get it again ‘cause I can imagine that things are going to start failing. Premiere Appliance Services recently called me and told me when they were coming, followed up by another call saying they were about 30 minutes out. The guy came in and he was very polite, seemed to know what he was doing and went right to the problem. A piece in the soap dispenser located in the door had fallen out, and it was found in the bottom of the dishwasher. He was able to put it back in place, and everything is working right again.

When my water heater stopped working, the service personnel replaced a thermocouple and re-lit the pilot light, but it still didn't work so he recommended a new water heater. However, it took a week and a half to get everything because the plumber had to talk to AHS to get them to approve it. Then AHS had to order the water heater. Moreover, the information exchange was so slow. I called five times and every time I called, I didn't have an agent I could talk to. I had to go back to the phone tree. Then the overseas call center would start all over again with the whole process. No one was dropping the ball but there was no way for me say, "I've already called somebody and I'm at this point in the process. Can we check on it?"

The pipe underneath the kitchen sink was completely stuck probably because of the previous residents. I went through American Home Shield's website and submitted the claim. Their website was very good. It gave us some options and the user experience was straightforward. The contractor from Street Plumber & Rooter came out and he was able to open one of the parts that was outside and then cleaned it up for us. He was the quickest one to respond based on the other contractors that AHS contracted before. And the timing was good. We've had good experience and good service with all of the contractors that have come out. Another advantage of the having this type of warranty is we don't have to spend time finding the contractors. Our American Home Shield experience has been good so far.

Our disposal was leaking so Advanced Heating and Air had to replace the whole thing. I like the guy who came out. I stayed and watched as he put it in. He was very nice and he was also the one who fixed my water heater. I, however, still have not gotten my oven put in. I was told by American Home Shield that the people that were supposed to deliver it were supposed to install it. But, they didn’t. That was not who came out. It was somebody else, APRS. I was out of the country for a week, and we missed each other. So, he is not coming to put the oven in until Monday. Nevertheless, AHS tried their best to take care of everything.

My heat wouldn’t come on. We were about to get below freezing, so I filed an online claim to American Home Shield and their response time was excellent. Apparently, the gas company thought that there was a leak somewhere so they turned the gas off. And so, we had to get the gas company out. And the contractor from A/C Rescue worked with him to make sure that there wasn’t a leak somewhere. So far, everything is working great.

The contractor was very good and rekeyed two locks in our new home. He also gave us copy keys without extra charge.

We had water valves replaced. The first contractor that AHS sent out was poor. He must’ve been having a bad day. I was waiting for him and he came up to the door. His hand was knocking at the door but he wasn’t knocking and he doesn’t push the doorbell. I have Ring doorbell so I saw him there. It should be all on record there. I watched him walked back to the truck, so I opened the door and I said, “Hey, what’s up?” And he said, “Oh, you’re home.” And I said, “Yeah. All you have to do is ring the doorbell. I have Ring doorbell.” He said, “I did.” I went through the whole thing and he started getting chippy with me. He came in and just looked behind the washing machine and said, “That’s a water damage.”

Our bathtub was leaking for a couple of days. AHS sent out Five Brothers Plumbing and they did a great job. There was a crack in the plumbing coming from the bathtub. They fixed the issue within the same visit. It went well. AHS was real straightforward about what was covered and what wasn't, that we were able to make a decision about what to do.

Home Shield usually calls me if my tenant reported some problems. They deal with that. It’s pretty good. The contractors call us back right away. They were very good. I'm happy with Home Shield.

We pay a monthly fee, $100 for service fee and have to wait till Monday to get heat. Nowhere did we know that your contractors do not do emergency cases. Then to find out we are not covered for the issue on the heater. This is the second time we have gone with a home warranty plan and both warranty companies do the same thing. They ask 50 questions to get to a no so they can say "oh no its outside your plan". Keep your money, put it in savings to pay for it yourself.

DO NOT use American Home Shield!! They are a very broken company. Seven weeks and counting my family has been living in an 85 degree home. I've been paying premiums for 4 years and this is what I get. AHS had to switch me to another HVAC contractor because the first one (Anthem Mechanical in Coachella, CA) failed to repair after 4 visits. It is IMPOSSIBLE to speak with someone at AHS in a position of authority or to escalate my matter. Ironically, they sent me a customer satisfaction survey after closing out the failed repair order with Anthem.

I requested service for our dishwasher and stove. A repair service came out within 48 hours of the request. They said parts were needed for the stove and the dishwasher wasn't repairable. AHS gave us an option to replace the dishwasher with a much lower quality washer, or would give us a rebate at Home Depot to replace it ourselves. The rebate was for about 1/3 of the price for a comparable dishwasher. Not the greatest result but I'm sure it was in the fine print of the contract somewhere... We agreed to the rebate approx 6 weeks ago. Still have not received it.

I have had American Home Shield for nearly a decade. I stopped my service with them at some point because they were not responsive to my complaints about the contractors they use. I left AHS and started to use another home warranty but was concerned about what they would cover if a system needed to be replaced. Against my better judgement I went back to AHS and I am experiencing the same difficulties trying to have an incompetent, crooked contractor replaced and speaking with someone from AHS who can effectively resolve the matter.

I’ve had two claims with American Home Shield this year. The first guy that came screwed everything up worse than it was when he got there. I don’t have proof, but I think he tampered with some other things that made them go bad, because everything was working fine until he came in. I would never have him in the house again. But the tech from Antech Appliances was fabulous. He was very nice, professional and got everything done absolutely perfectly.

American Home Shield's reps were very friendly and professional. I called them for my oven and my dishwasher, and they told me that they were gonna email me information, which was there when I went to my phone. They also told me that somebody would contact me about coming out and they did. Everything went smoothly.

I've had American Home Shield since September. This is my first experience with a home warranty company and AHS seem to be doing what they’re supposed to be doing, which is really great. We moved in to the house expecting things to be in better shape than they were. We called them and they were prompt. The plumber was a bit young and inexperienced, but he was okay. He had to come back a couple of times, but I don’t think that was necessarily his fault. But the electrician that came out was really great. When he was doing what he was supposed to be doing, I asked him what he was doing and he stopped to explain it to me. He was very patient, very professional and right to the point of what he was doing. He had another job coming, but he didn’t push us out of the way. He gave us the time we needed.

The air conditioning unit wasn’t working. It was very easy to file the claim online. The contractor came, and they told us it was a couple of things. One of the capacitors in the unit was not working, and then they put some Freon in the unit. They came out on time, and they explained to me everything, so I’m very happy with them. The air conditioning unit is working perfectly since.

Someone came out immediately after speaking with someone on the phone. Submitting the claim on my heater that way was easy and it was automatic. The contractor was great, but I'm appalled at what American Home Shield would take care of. I was under the impression when something like that happens that all I would be paying was the deductible. But once the quote came back, AHS would pay for the heater with a small amount, which was nowhere near what the system is going to cost to replace it. I had AHS years ago and I wasn't satisfied, so I went with another warranty company. They, too, were not good. I had an AC unit problem before, and it took forever for AHS to get somebody out here. I was out of town and my fiancee was at home. When I got back, the AC was still out. And it was hot. We had to go and get a hotel. So, I had to get the AC system repaired, and they reimbursed us the hotel.

Defender Maintenance and Repair fixed an appliance for me before and they were great. So when our dishwasher wouldn't work, I called AHS and told them that I wanted Defender to fix it. The AHS rep was rude and kind of combative, but he finally relented and said that he'd send Defender. There was something stuck under the water flow and the guy was there less than five minutes and did a great job fixing the dishwasher.

We bought the house in August and American Home Shield was part of the real estate transaction. We’ve used it twice - the first time, we couldn’t get the dining light to work. From the time we moved in, it wouldn’t work. I had an electrician out here and that went great. The second time, not so good. I was cooking and heard something popped, and then about half the outlets in my living room, kitchen and dining went out. I called the automated system and they asked what I needed help with, and I said, “Wall outlets.” I repeated it and they said, “Such and such a day, we will have someone come out to fix your wall air conditioning unit.” I said, “No, no, no. Cancel, cancel, cancel. It was wall outlet, not wall air conditioner.” I had already paid over the system, so I had to get that cancelled. So, I had to do it again.

Everything went well with my emergency plumbing issue. There was water coming down through the ceiling through one of the lights in the ceiling, from the upstairs into the downstairs. I was able to submit the claim to AHS over the phone and their reps were friendly. I noticed the issue in the morning and the contractors were out there two hours later. They took care of it very quickly. They were also very friendly and helpful. I was happy with my experience.

I filed a furnace check up request to American Home Shield and they sent out a contractor from Myers Comfort. It was a fairly new unit and he just changed out the filters. The service went great. I was very impressed with the company and with the representative.

We've had our American Home Shield policy for about a year and a half now and we just submitted our first claim. It was a very easy process. The contractors showed up when they said they were gonna show up and did what they said they were gonna do. And they were very courteous. They got the leak taken care of when they came out, and it was a pretty easy fix. We were very happy.

I filed an online claim to American Home Shield for faucets in the house that were leaking and bib was leaking on the outside, and the toilet was running. My interactions with the contractor who came out were very good. What he had to do was very simple. He just replaced a bunch of washers and he did a good job.

The refrigerator was not cooling properly and the contractor put Freon in, and they thought maybe that would fix it, but it didn’t. A month later the refrigerator wasn’t cooling again, and this time the contractor ordered parts to replace what he thought was wrong. So, hopefully that fixes it. I think that it wasn’t quite clear when we created the ticket with American Home Shield that we were supposed to then call the company to make an appointment or to let him know. At least my tenant wasn’t clear about that. And he’s pretty computer-savvy. It was like 5 o’clock in the afternoon, and I wish I knew that I was supposed to call them because I would’ve called them as soon as I opened a ticket with them. Nevertheless, filing a claim has been easy, and their contractors came very quickly. The first time, they were there the same day. The second time, they were there the next day. I’ve recommended AHS to two other people just this past week.

I had three houses with AHS and I would recommend them. When the water dispenser wasn't working right, the contractor fixed it and it works. But when you want something fixed, you want it back to where it was, and they did the bare minimum.

American Home Shield's services are good but trying to get my bill paid was a nightmare. Two of my debit cards wouldn’t take my annual payment. I tried all the ways to get it done, and I finally just went through my bill pay on my bank and had the check mailed. I was told by three different customer service people that the amount was 375, but when I got done, I got a bill for another $111. It took three weeks to get that solved. I was not happy with that, and I’m not sure I’ll be renewing again next year. But I have already had to use it just the other day. The furnace refused to heat up. The contractors came out and had it fixed in like eight minutes. Through American Home Shield, the services are quite decent. They just have to improve their customer service. Some of their reps don’t speak English really well, and how come three different people told me that my bill was a certain amount, and then it turned out not to be? It just wasn’t satisfying.

The heater wasn’t coming on, and the battery ended up being the issue. JG Mechanical was sent by American Home Shield. I wasn’t there, but the people that were there told me that the contractor was in and out, and he was very polite. I called AHS to file my claim, and the reps texted me right away to tell me who was gonna be calling me. They called me and set up the appointment, and it was good. AHS always had good service.

I noticed that things in my freezer were melting, and then I realized my freezer was pretty much done. I called in at American Home Shield and initially, I was given a different service provider who couldn't get out here for a while. They had a really low Yelp review, so it was a little weird to find out that I was getting that kind of provider in the first place. I requested from Home Shield to switch to another one, and Gulf Appliance was here within an hour. They diagnosed it and they weren't sure if it was the compressor or something else, so they ordered the parts and then came and fixed it later. They let me know that the part could take two or three weeks, and it only took a week and a half to get them in and get it completed.

I like American Home Shield's online process. When I submitted a claim online, somebody called me back and told me who they were gonna send and when. But I wish someone could have come out sooner. The HTG broke on Friday and I had to wait until Monday for someone to come out. We had a big snowfall and really cold temperatures but I didn't have any heat. The tech who came for my HTG was a super nice guy though. He was very professional and did a great job. He told me a part broke inside it so he had to get another part. He put it in and the HTG is fine now. To resolve the issue, he took 45 minutes tops, which I'm very satisfied with it.

My ice maker wore out and it was leaking water. I submitted a claim to AHS and had a fantastic experience. They sent Appliance & More and their techs showed up when they said. They went to fix my ice maker and they were knowledgeable. They had the parts to do it with them and weren't at my place long. With AHS, it has been a first-class relationship from the very beginning.

I've been with American Home Shield for a long time, and I like everything about them. I like the service I get. I like that they tell me who to call. I can make the phone call myself. I don’t have to wait 24 hours or whatever that waiting period is. And then I like that they’re very kind on the phone and very helpful. I made a claim on my pool and Ultra Pools came out. They were absolutely great and very helpful. They explained things as it goes, tell me what was wrong, and gave me extra tips on what to do with my pool. They’re good people.

I had an incredible experience with both of Big Al's Refrigerator Repair and American Home Shield. It was with our house down in Florida and my step-son was there. The guys who came out were wonderful to deal with. American Home Shield was great to work with too, so I appreciated that.