American Home Shield Reviews

We bought an older home that was remodeled, and having the AHS warranty gives us a little peace of mind knowing that if anything happens within this next year, we can call somebody to come fix it. I called AHS for what seemed to be a gas leak, and I got an email or a text that I will get a call from the contractor within 24 hours, which they did. And then, they came out when they said they were gonna come. The guy was late, but he called to say he was going to be late. So, communication was great. He put out some sealant, some kind of green stuff, and he said it would expose if there was a leak. I still smell the gas, but he said it’s nothing to worry about. And I trust his professional judgment.

My daughter had American Home Shield for a while in California. We also had it for three years in our apartment then we added it to our condo. We're pretty happy so far. In the apartment, the process takes time, but they do fix things. If it is involving emergencies, it won't work. Submitting claims was easy. The contractor came one day and took out the information and he came back and fixed the problem. So I didn't feel any difficulty. It went well. When the microwave turntable was not moving, JD Appliance Repair fixed it and did what was needed, but it's still making a noise. It's like a wind noise whenever I use it. But the appliance is working. For the stovetop, the contractor broke something and said he would do something later.

The ceiling from my kitchen had a leak. I called American Home Shield to see if they could come and inspect the plumbing if it’s qualified under the insurance. They helped me really good. The contractor was good but they did a hole in our wall, and apparently the plumbing is not the problem. It’s the ceiling that’s causing the leakage, and they're gonna send somebody to patch up that hole they made.

We couldn't get our heating and air to stay lit. I did a claim online then I talked to a lady from American Home Shield. They couldn't find our house. I think it was because I told them two different ways to go there. The contractor came out that week and he was very prompt. He was very knowledgeable and nice. We liked him. He was there a good while and he got our unit lit up. It's doing good now.

We had American Home Shield years ago and then dropped it, and we renewed it. I called them when the icemaker was not working and the rep I talked to was very good. The next day the technician contacted me and gave me a time and said he will be out within a day. He was very good too. He was there at home for about an hour at the most. Everything is working perfectly now. I'm very happy with the contract.

My garbage disposal needed to be replaced and I had some plumbing issues in my master bathroom. The contractor came out about 5 days after, which was in the following week and based on my availability. The contractor was really good, nice, and very fast. He changed the garbage disposal with no trouble. When he unclogged my sink, it was like, “Wow.” It was really simple. He did it all in one service and was very expeditious. He was in my home for about 30 minutes and everything's perfect now.

I called American Home Shield for our disposal that had gone out and they told me when their contractor would come out. The technician then said he was gonna be out at 8 o’clock, and he was there at 8 o’clock. He’s a very nice man and I was very pleased with him. The disposal worked at first, and he jiggled around the switch up. Then, he said the motor went out and it damaged my switch. So, they got an electrician coming on Thursday to fix the switch.

Recently I could not operate the oven or my range because the display wasn’t working. I called American Home Shield and they sent a person. They said the parts are no longer available for this oven and what I was told was that they’re going to replace my appliance and I have to get back with them with the dimensions so that they could find a replacement, and they will let me know. I've been calling them but they haven't called back. When I talk to them, they’re fine. They just haven’t been proactive. They should be a little more communicative with their customers. I’ve had other experiences with them though and they’ve been good.

I received an offer at some point and I’ve had American Home Shield somewhere between 10 and 14 years. I’m sorta old fashioned a lot of times and I’m comfortable picking up the telephone rather than using a computer but either way, submitting a claim has been very easy. I dropped a penny in the garbage disposal and it got stuck. The plumber who came showed me that it was more than wear and tear and I wound up purchasing a new garbage disposal, which was fine. Even though the one that we got wasn’t the original, I was satisfied since we’ve been in the home 16 years. Marshall, the fellow who came, was very personable. It was a good experience all-around.

I had a stopped up commode and Plumb Genius came out to take care of it. Having a working commode is fairly essential and having American Home Shield is good. They're a good company. It works for my daughter and it worked for me.

I submitted a claim online to American Home Shield and the contractor came the next day to diagnose the problem. But he and AHS were going back and forth and whenever I called AHS, they would say that somebody would call me soon. It led to one week and I did not like that but I had no choice. Still, the contractor did good work and he came on the day he said he was going to. He replaced the water heater and it’s fine now.

It started getting cold, so we tried to turn our heater on but it wouldn't. Within a couple of days of wondering if maybe it wasn't cold enough, I submitted a claim online to AHS. Their site was awesome and Millennial HVAC came out to do service within two days. He solved my issue during that trip and everything works since then.

I have an OE code on the dishwasher. I did a claim online and American Home Shield's website was fine. I was that somebody would contact me in 24 hours, but they didn’t. It was 48 hours. The contractors' service was fine, but they didn’t fix the problem. They replaced a part, but the dishwasher is still throwing OE codes. I don’t know what the OE code represents, but sometimes it completes a cycle and sometimes it doesn’t. I haven’t had an opportunity to call Jones back to have them come out and take a look at it again because they told me to do that if it continued to throw codes. It just started doing it this weekend about four days after they put the new part in.

My furnace had cracked in the exchange fan. Thermostat Mechanical came to replace the entire furnace and will be replacing the AC as well. They're coming over this weekend to finish the AC because of the temperature that was outside and the weather. The contractor was clean and made sure everything was done properly. All in all, it was a pretty simple process with AHS. It was good in getting the AC and everything taken care of. It has all worked out well.

It's easy to submit the claim online, and the technicians are good and fast.

The garage door is fixed now while the heater doesn't work at all. It's not giving the hot air. The guy who came took some pictures of the part, and he told me he was gonna call me after three days if it was approved or not. But he hasn’t called me yet. Whenever I call the contractors or the customer service, they tell me they're gonna contact me and tell me if it's approved or not but they never call me. Everything else is okay though.

We submitted a claim over the phone. And it was definitely easier this last time than the previous times that we’ve had to submit work order request, when I waited more than an hour. This time it was an automated process. The contractor were also pretty helpful.

I had a claim for some faucets that were leaking and a toilet that would occasionally run. It was all in the same bathroom. I wasn’t expecting Bestway Mechanical to come out until 3:00, but the tech got there at 1:30, which was great. He seemed to be very nice and seemed to know what he was doing. It was just more of simple, little fixes but he did a really good job and I haven’t had any issues. I also like American Home Shield and they've all been good so far. I’ve had them for several years and any time I've had anything arise, they have always done a good job.

When I had to make a claim over the phone, they were helpful. It was professional. The tech was also professional, and effective. He was ahead of schedule, which was nice. He called me to say that he was on his way and asked if it was okay that he was gonna be a bit earlier. He had to re-key five locks, and everything was good. He was pretty fast.

When some of my electrical outlets in my kitchen stopped working, I called American Home Shield and spoke to someone. I work and asked if they had a company that could come out after work. I kept saying I needed someone to come out after 4:00, but they gave me someone who would not come out. I kept calling them and asked if they could give me someone else. They said they couldn't. I really don't like that and I might even switch to another company. If you are trying to be customer service oriented and you know most of your customers work, then you should have some vendors that will come out after work hours or on the weekends.

In the summer, Next Gen came out and fixed our air conditioning again. Then when it got cold and we turned the heat on, we’ve got no heat. Next Gen installed a new compressor with no heat pump on it. So, we couldn’t even generate heat. It was par for the American Home Shield course. So Millennial HVAC came out, and there wasn’t anything they could do because they certainly wasn’t prepared for that. So, I need to call AHS. It’s been on my list every day to call them and let them know what happened and see if they are gonna fix something like it should be for a change. We had nothing but horrible problems with American Home Shield.

I put a request in with American Home Shield on Saturday and using the website was fairly straightforward. There were a few issues- a water leakage, old pipes, and a toilet issue. The contractors showed up on Monday and were here for an hour or so. They knew what they were doing, but the garbage disposal they installed did not have a reset button at the bottom. I asked them to reopen the work order so they could change that to something which has a reset button. With the one they installed right now, if some food gets stuck, then it’s not gonna be operable.

My problems are still not fixed but American Home Shield is doing what they can. I have two claims with them, and neither of them are fixed yet. They’ve had two different plumbers come out for the leak that’s outside. They’re very professional and very timely. They replaced the pressure regulator. But now, they think it may have been a faulty one, so now, they have to replace it again. So, a service person is supposed to be coming out today.

I’ve liked the fact that I call American Home Shield and they’ll get somebody out to me. It’s been pretty simple to deal with. The contractors have been fine as well. This last instance, I called AHS about a leak under my kitchen sink and it turned out to be something that wasn’t covered under my warranty. And instead of telling me that upfront, they went ahead and let me pay my $75. And when the the plumber got out there to fix it, they had to call in. It wasn’t covered, but nobody refunded my $75. I would've thought that they would've told us that upfront when we called it in, but that’s the only instance I’ve had a problem with it.

I submitted a claim online with American Home Shield. Their website was so user-friendly and convenient. They got a contractor out for service in a couple of days, so it was a timely response. He was very professional and very courteous. He did a great job on the dryer problem that I had. Some part was malfunctioning and they had to replace it. The service was great.

I used Home Shield's website a couple of times and it was very easy. I went online to submit my claims for both of my toilets. It took the contractor a day to come out. The tech came in and did his job. We chatted a little bit, which went very nice. The repair took less than an hour and he was gone. I had one toilet that the flange was loose, so the tech had to tighten all that stuff down. Now everything works great. And then another toilet ended up being broken so we're scrapping that toilet altogether and I'm getting a new one. I assumed I would pay for it and that's just what I was planning on doing.

I called American Home Shield about a burned-out microwave and I spoke with someone. Everything was a routine with the contractor. So far, it's okay having the home warranty. However, I had to work with three different people to get a claim done. Sears came out and identified the problem, then they worked with American Home Shield to get it ordered or American Home Shield agreed with them and got ordered, then a delivery company delivered the replacement unit, and then a third-party installed it.

I had an issue with my dishwasher. I opened a ticket Thursday night. It wasn't until late Friday that a service ticket was opened and Saturday afternoon, service still had not dispatched a service request. We won't have it looked at until the following week. If you need something fixed quickly do not use American Home Shield. This is a horrible company to deal with!

I had somebody come in and fix the garbage disposal. While I was doing the paperwork, when I asked for service, I saw that AHS was having an offer for service, to service the heater for $75. I’ve been in the house for two years and I’ve never done it before. I know the unit is about 10 years old so I had it serviced before it’s damaged. I went online and filed a claim to AHS and the tech guy came over to service it. I didn't want to have a problem with the heater, that’s why I had it serviced. Otherwise, you’d have to pay an arm and a leg.

We had a plumber come out through AHS for my bathroom in my bedroom. This company was a little further away, but that’s who AHS had a contract with. Also, we had the times wrong. They had told me that they would come between 2:00 and 6:00. The plumber called me at 11 o'clock in the morning saying that he would be at my place in 40 minutes. The truck he came in had no signage and he was a little scruffy-looking. So I said that before I would let him in my house, I would need to see proof of who he was. He showed me his driver's license and a business card without his name on it. He was professional in the way he acted, went upstairs and did his thing. The clog was drained and he put a plastic thing down that I could have done myself. He took out what was down there and poured some stuff in. Initially, I was a little nervous but that was unfounded. He couldn’t be more polite.

My washing machine was leaking. I did a claim with AHS over the phone. I told the contractor from ALL PRO AIR what was wrong with it and he was able to fix the problem. So, I was very satisfied. My overall experience was good. I've only done maybe two washes since then, and so far, it doesn’t leak.

KC Appliance Repair was recently sent out by AHS for the refrigerator. I made the claim online which was fine, and KC Appliance came out the next day. I liked their timeliness. It took took days for the repair to be completed due to ordering parts, but now there are no issues.

We've had American Home Shield for years. I was amazed at their service from the start, and so I've stayed with them. In fact, I've signed up a few other people. I have encouraged others too, especially when we get to be older and by ourselves. It's really nice to have the backup, so to speak. I like having somebody come out within hours. I've not had a call, a need, that wasn't met to my satisfaction. When we first got it, we have purchased the house and it needed some redoing. I told AHS on the phone, "I first heard about you but, guess what, they don't even come out and inspect the house." The rep said, "Nope, that's fine. You get it." And they replaced several appliances, upgraded parts and repaired things in that house and that amazed me. I thought, you're gonna have to have AHS come out, look and see what the damages already are before they insure you for fixing stuff. But they said, that's the way they do it, so it was really nice.

I had American Home Shield for years in my other two homes. Now, we haven't marked our house yet, and the breaker that was marked and turned off was the wrong one. And they turned it back on. We thought there was something wrong with it, but we paid $100 to find out that it was the wrong breaker. Somebody could have walked us through before coming out. It could have been solved over the phone or maybe I was made to pay a smaller fee.

We had a back up in the kitchen sink and we couldn’t get anything to drain. I filed a claim online and the plumber from Joe Lay & Sons called us back within 10 minutes. He came out and just snaked it and it was just a grease clog in the pipe. Since then, I have no problems at all. It was a great experience.

My breaker switch was broken. It was tripping every time I ran a microwave. I called in a claim to Home Shield. That time, a representative that I spoke to advised I could do the claim submission over online. I did it there and it was easy. They then sent Hopwood Electric to do service. The techs who came were courteous and informative.

Everything went fine with my last experience with American Home Shield. They notified me that it was time for the routine check of my heater for the winter. They scheduled my appointment the next day and the person who came was professional.

I submitted an online claim to American Home Shield for a heater that wasn’t working and South Bell AC & Heating came out the next day. I wasn’t there but they called the next morning and gave me a time frame. I asked my grandfather to be at the house around that time and they showed up, and everything went smoothly. He said the problem was a simple little part that they had in the truck, and they replaced it. So far, I've used American Home Shield once for my AC and then once for the heater, and everything has been great.

My claim with AHS went real well. They got my garbage disposal working quick. The contractor called us and said when he was gonna be here, and he was right there on time, same day, which was kind of a big one because I've gone through this with other people and they don't come on time. They were nice guys and no spooky people. The contractors from Mr. Rooter were really good, and I highly recommend them. I remember way back when, everybody said, "If you want a home warranty company, call American Home Shield." No argument. And they really are good.

American Home Shield has gone up in price and they don't cover as much stuff on my contract. Also, I've had bad experience with their contractors. Still, when I submitted a claim for my freezer, the reps I spoke to were fine and the contractor who was sent was good. He fixed the issue but then I don't think he realized that the door of my freezer still wasn't working. Now I need to call that contractor back.

Compared to working with a different agency, Home Shield was both quick to respond and sent a very competent local service person who fixed a problem. My prior one had an incompetent sent and they tried six times and couldn't get it done, so I couldn't be more thrilled with Home Shield. It's fabulous.

One of the defrost units of my refrigerator went out and the refrigerator freezer was freezing up in the back. It cooled down both whole sides. I filed a claim and I knew Fletcher's Home Appliance & Service Center was gonna come out. The tech had done some work for me previously, the month before, where I had some brackets that hold the shelves in place that broke over time and he replaced them. And so, after getting online, I called their office and told them that there was a claim in there for that, that it wasn't no shelf brackets, and it was the refrigerator that wasn't working. So, he made room for me, came right on out there that afternoon, and was out here in about two hours time. He fixed the defrost or heating element part and everything's going fine now. This experience went great.

I’m having some problems with my garbage disposal. I submitted a claim to American Home Shield and somebody was able to come out the next day. He was fine. He worked quickly and was very nice.

Our smoke detectors were going off at the same time. I submitted a claim to AHS and they sent Sunbelt Electric. They were highly professional people. The tech who came had a ladder and he checked all the smoke detectors. He found a couple that were not working at all and were not responsive. He checked batteries as well, but the issue wasn't the battery. Everything has been perfectly fine since then. The smoke detectors are on and I feel safe.

We had a swimming pool issue and everything went well with the claim. The pump on the pool was replaced and South Tampa did great. They came out to do the repair but unfortunately, it didn't last. So, they came back in at no charge to fix it. They repaired then did the replacement all within 60 days. We've been with Home Shield for about 5 years now and the claim submission process is easy. I used to call in the early years but there was a long time to hold to get a customer service rep. We typically do it online now as it is much more efficient, and it can be filed 24/7 if I need to.

I had a claim for the garage door where AHS sent out a tech from Smokey’s. Being an engineer, I know a lot about a lot of things and I had a great time with that kid. He explained everything and what was wrong. It was hard to find the type of battery it takes to open the garage door from the outside, but I managed. The only thing is, he used WD-40 for a lubricant and that really isn’t meant as a lubricant. The kid said he knew that but it was not his choice and he doesn't own the company. Other than that, I was totally satisfied with his service.

American Home Shield provided for an AC system check, and everything was perfect. Their contractors were professional, pleasant, well-mannered and super clean. The two guys were very knowledgeable of the product and they worked well with each other.

I submitted a claim with Home Shield over the phone for a stopped pipe and it worked well. Quandt Plumbing routed the pipe out, cleared the clog and put in some new tubing. They did a very nice job. They were very professional and very nice.

I was having a plumbing issue and I reported it to Home Shield. The contractor who came had to replace some parts in the toilet because it was continuously running throughout the day and was making a lot of noise. Something about the water wasn't filling up appropriately in the tank. As of now, the issue has been resolved and I'm hoping that we will not have any further problems. It was a great interaction but what I don't like is getting different contractors for services. I get that AHS puts us with whoever is available but I'm the kind of person who likes consistency. But other than that, everything has been fine.

I had an issue with the ice maker and the fridge. The ice maker wasn't working. I filed a claim online and the contractor had to replace the whole unit with a brand new one. The tech did this on the same visit and it was really quick. It's been working great since then.

I had a leak in the toilet recently, and I went online for it. The reps were fine and the contractor was good. He came out the next day and was here for a couple of hours. Now everything is fine. I also had another plumbing issue with my kitchen sink and it's also going fine.

American Home Shield was quick to my initial claim on the phone for my dishwasher. Apex Appliance came out and diagnosed it, and had to order a part. As soon as the part came in, I got on a schedule, and everything went real smooth. They replaced the tube and a portion of the drain motor. It took a total of two weeks to complete the claim, but I understand it takes a little bit of time to order a part. So two weeks is fine.

The AC company Home Shield assigned to me was horrible. My thermostat was broken and when the tech first came he offered to put a very cheap $25 thermostat. My thermostat cost around $600, which came with the AC unit when we bought it at Costco. On the second time, he came with a thermostat and tried to fix it but it was a wrong thermostat. Third time, he came without a bag and it was still the wrong thermostat. Fourth time, he spent an hour and a half trying to put the thermostat, and he said that was still not the right one. We had to order it, which would take three to five business days, and it’s more than 10 days now. I called the company yesterday and they said I need to submit a new claim. I'm very upset. I heard the review on this AC company is very bad, 1-star review. Home Shield needs to be careful with their contractors.

I've had coverage with them ever since I’ve had the house in 2004 and I’ve just about always had good service from them. In a recent claim, I had a water leak in my washer and they sent out Schubert’s Appliance Repair to my home to checked it. They filled the washer up twice, but they couldn't find anything wrong. Still, the visit went well.

There was a noise in our heater and I was concerned that there was something wrong with the heat exchanger. I went on the website of American Home Shield and checked the box on what I wanted to submit a claim about. It was really easy to do. Then they sent out Air-Tech Heating & Air Conditioning, LLC. Initially, we were told to expect the contractor out in 24 to 48 hours but it happened quicker than that. Also, the issue was a very difficult thing to figure out but they went aboveboard to figure out what it was and to fix it. Everything has been functioning well since the service, too. All in all, having the home warranty is useful and is kind of a safety net since we don’t know what condition anything is in in the property.

The baseboard heater sparked when I turned it on. I filed the claim over the phone. It was a recording and I never spoke with a person. The contractors called on time however the first ones that were dispatched didn’t have to come because the recording got wrong information somehow. It didn’t understand what I said and it sent the wrong company to call. Actually, the company told me that they couldn’t service it so they called American Home Shield and told them the issue. Then the Chaney company was dispatched and they came on time. Overall, I'm very satisfied with the services I've received so far. I would tell others that I'd purchase American Home Shield again.

I prefer over the phone when putting a claim in so that I know it’s getting taken care of. I don’t trust machines. When my dryer wasn't starting, the claims process was really straightforward. I was a little hesitant with contractors but the contractors were exceptional. The one who came kept me informed on when he’d be here. They exceeded the expectations that they set, which was huge. They told me 10 days to get my part, but he called me the next day saying that they had it. So, that was good. The only hiccup was I think internally with them. Somebody had given him the wrong part. And so, he had to step away to get the correct one. But they had it and he came back the same day.

Unexpectedly, things happen and AHS seem to be on the ball in taking care of the issues. When we first moved here, the heater worked. And then, one day, it just quit working. My grandson called in and submitted a claim to AHS. And then, the tech from Moen Electric came out and fixed it. He was very efficient. So far, the house is heating.

When my garage door stopped working, submitting the claim was very easy. I just went online and did what I needed to do. The tech was well-prepared, identified the issue very quickly and did the work quickly as well. It was an excellent service. Although not American Home Shield's fault, depending on the type of service, it will take longer to get a service provider. For example, when I had an issue with plumbing, it took a long time to get someone to fix it. Other than that, other types of services have been relatively quick.

American Home Shield's customer service representative was really helpful and told me what options I had. My dishwasher stopped working and the guy who came was knowledgeable and nice. And the service was professional. Everything was good with my AHS experience.

My previous claim with Home Shield was not such a great experience, but the Georgia Plumbing thing went great. The toilet was not flushing and the water kept running and running. It just kept going. I filed a claim on Home Shield’s website, then Georgia Plumbing fixed it.

We had a problem with our refrigerator. Our freezer was leaking water from the ice maker and freezing up, and Atlas Residential Services came out and replaced the ice maker and a valve that needed to be replaced. They knew what they were doing, and they came out within a few days. The service was prompt. So far, so good. Submitting the claim with American Home Shield was very easy. They do well with what they do, but as far as some information, you expect one thing and you might get another. But overall, AHS has done well. If a friend would ask me, I would tell them they might do well to take on American Home Shield.

The 220 plug for the dryer in my master bedroom wouldn't work. It wasn't hooked up. Submitting a claim online to AHS was easy and the tech from MCI Making Continuous Improvements who was sent was awesome. I've used AHS's warranty twice and I've had no issues with either house I bought. I like the comfort of knowing my warranty is there.

There was a period of time with American Home Shield where they started putting in these people who didn’t speak English and I have never had so much frustration with people who did not understand me. I would ask them a question and they would read off this answer that didn’t answer my question. It looked like they were reading out of a book because they didn’t know what I was saying. When I made a claim for the garage door, I waited five days, nobody came, and I couldn’t open or close the door. I had to do it manually.

Kintex Plumbing came out for AHS and the tech fixed our plumbing. The issue was the switch in our heater and the guy who worked on it was great. He was on time and came within the window that AHS guys gave me. He wanted to come earlier but I couldn't. Also, the issue was my mistake and he was lovely. He even told me that he was sorry that he had to come all the way to my location. Everything went well.

The dishwasher wouldn’t power on so I filed a claim online and the website was very easy to navigate through. It's good for me because I am very busy with work. I need to be able to access it from any place. I received a text message and it also had the name of who was coming. I like that notification because I work full time, but my daughter’s the substitute. It allowed me an opportunity to navigate her work schedule to be home for her to take place. The dishwasher was fixed quick. And when the contractor knew that I had a short timeline from work to a basketball game, he fit it into his schedule to get it done for us. We’ve only used the dishwasher once and I think because of the new installation, it had like that burnt smell. But the dishes themselves were clean and working.

I had an issue with the hot water heater and I submitted a claim to American Home Shield. It was the first time I had done it online like that and it was very good as well as the interaction with the technician. He came the next day and I was pleased. He identified the problem right away. He told me I needed to do a separate order for the dishwasher, which I did and he fixed the problem. I needed it fast because I needed to prepare for out-patient surgery. I needed to take two hot showers close to each other and I didn't have hot water, so it helped that he served me so quickly.

The garage door wouldn’t go down and wouldn’t stay down. The wall control was hanging, it was loose, and the AHS contractor repaired it. They did it the same day, but they took one part of it, so they came back and fixed it. I’m still waiting for AHS to finish some claims, but I’m satisfied at this point.

Our AC wasn't heating. The AHS rep that helped me with my claim when I submitted it over the phone was knowledgeable. I submitted the claim on Friday and the contractor didn't arrive 'till Monday. He was knowledgeable, he got it fixed and he was in and out and done. Things have been fine since the repair.

The dishwasher wasn't running and I made the claim to American Home Shield over the phone through the automated system. I was given a time frame of within 24 hours and the contractor was on time. Since they came out, the dishwasher has been functioning great. I love AHS.

I called American Home Shield when I had a plumbing issue and I told them that I wanted to use JD Mechanical since we've used them before and they did a great job. So JD called me and they gave me a scheduled time. They came in earlier and took care of the issue. We’re good to go, which is always nice to have it work that way. We have two contracts with American Home Shield and the service has been very good. When I call in, everybody has been very helpful and very friendly. It’s just that there's kind of a long wait when you call in. Also, our rates keep going up every year. It would be nice if they would stay the same.

I just went over a year this month and renewed with American Home Shield last month because they were good up until the incident with Southern Comfort. They came out, did an inspection, found a couple things and called American Home Shield back. I told AHS that I needed them to come back out again but they said they couldn't send them as they were not available. They only got May. I said, “No. I just talked to Southern Comfort and they said they were available and said they can come out any time.” So, I cancelled the work order ‘cause they had set it up with May. I said that I want Southern Comfort. American Home Shield's rep said that they couldn't get them and asked if May would be okay. I said, “No, I won’t be. But if you’re gonna make me take them, I’ll take them.” And so, it went back and forth.

The faucet in the guest bathroom upstairs in the shower wouldn’t turn off. So I had to go outside and shut the water off. I called American Home because the water would have gone down through the floor downstairs, on the ceiling. AHS went out of their way. The first plumbing company couldn’t do it until the following Thursday, and I couldn’t leave the water in the house off for three to four days. So, the claims rep said, “Let me put you on a hold for just two minutes, I’ll check a couple more places and see if we can get one over the emergency today.” So she came back on the line and said, “I got a plumbing company that’ll be over there between 12:00 and 1:00.” And they got here about 12:30, which was great.

The heating unit wasn’t functioning properly. I made a service request online and navigating through it was simple. Royal Flush AC & Heating came out and was here within two hours. They had excellent responsiveness. My interaction with them and their service were both excellent. Everything has been operating fine, so far. I'd tell others to get AHS too.

Worst customer service EVER. This company is set up to profit, which means, they do not pay out, and will look for every excuse not to. Within two years, they "replaced" my evaporator coil twice, and when it broke the third time, again only offered replacement of the part, not to replace the 12 year old unit. Instead, I opted for the cash out of $690, but ha, ya, umm.. of course they every excuse not to pay this. Did I mention that every time they replaced the coil, I had to pay $600 out of pocket for freon, in addition to the $125 service call? Wicked scammers, this company. You are so much better off paying for repairs out of pocket. Save the premiums and bank them to cover repairs the right way.

They didn't fix the leaking pump instead blamed it on uneven ground and wanted to charge #650 for that. Very disappointed. In fact two of the swimming pool confirmed to me it is not a valid reason for the pump to leak.

AHS is a complete ripoff! They denied my claim for my washing machine which I purchased new as a set with a dryer, because they said it was “overused”!!! I’m 100% permanent & total rated USMC veteran, who lives alone, and does maybe a load of laundry a week; so there is no way my washer was EVER overused! I scraped together what little “extra” I had to purchase a policy since I am unemployed and looking for work that can accommodate my disability, and this is the SECOND time I was denied coverage! BUYER BEWARE! They will use any and every loophole to get out of paying a claim! And then send one of “their” service companies for a “2nd opinion” that the CONSUMER has to PAY for, and which ultimately works in supporting their unfounded determination!

I am on week 4 without a refrigerator. I have been a AHS customer for years and have had a few very successful interactions. However, companies are not defined by how they handle things when everything is perfect, they are defined by how they handle circumstances when something goes wrong. AHS sent a contractor to my home to repair a refrigerator. They came out, in 5 days, and diagnosed the problem and ordered parts. I was alerted when the parts came in, 9 days later. I called contractor multiple times to schedule repair without response. I got AHS customer service involved and, frankly, they were no help. Each time I called, they attempted to contact the contractor, sent him a sternly worded email, and told me they would follow up.

I've been with American Home Shield since 2010 thinking they were honest and truthful about standing by their words and thinking they subcontract the best contractors in my surrounding area. This is not the case. Both my HVAC units have been running out of freon for years. They never conducted a leak test. It always happen in the spring.

Initially, the air handler coil was leaking freon. And so, the contractor replaced the air handler. But we had to call the contractor back out the second time to clear the drain line because it was holding water in the pan. They came out a couple of weeks later, but it's fine. The AC is doing good now. I was just a little disappointed on the cost that we had to bear for the Freon.

I had good experiences with the two different claims I filed to American Home Shield over the phone. The reps I spoke with were excellent. I was getting I buy out for the other one, and I've been waiting for a check since last week. For the other claim, Anytime Home Services went out to service a recirculating pump on a hot water heater. Apparently, the motor was stuck and the plumber was able to fix it. So far, AHS has been very prompt. They're good.

I’ve had good experiences with American Home Shield each time they’ve come out. When I received a bill from my water company for more than double my usual bill, I called the plumber to see what happened. He was very nice and seemed to know what he was doing. He went to each bathroom and checked to see if there was a leak in the toilets. He also checked the water heater, outside at the meter, and outside where there was a spigot outside. He checked everything and couldn’t find anything wrong so I have to deal with my water bill and water company.

It was very easy to submit a claim to American Home Shield. I recommend them to everybody I know. I also have a family member who have been with them for years. In most cases, everyone I've talked to has been wonderful. However, I have gotten a girl that does not speak English well. She just couldn't get the problem and that part was frustrating for me. I said to her four times, "I'm asking you how to let you know who my referrals are, so I get credit for this." She said, "Well, ma'am, can you tell me what appliance you're having problems with?" I finally said, "Excuse me, ma'am, do you know what referral means?" She said, "Hold on a moment please." And then I got put on hold.

We had a winterization service checkup done through American Home Shield's website. They sent out Myers Comfort Specialist of Montgomery who came in two or three days. Their techs were very professional and they did what they were supposed to do.

So far, American Home Shield has done what they've advertised. I was having issues with my thermostat and everything worked fine when I turned the claim in online. I was told to expect the contractor within 24 hours. The contractor made it right on time and there were no troubles.

Recently the dryer was making a really loud noise and wasn’t drying the clothes. The claim was resolved literally within hours. It was amazing. I placed the ticket, and then Home Buddy Appliance Repair called and came the same day. They had the part on the truck, and they were done in three or four hours from the time I called to the time I opened the door. Normally, it’s within a few days to a week. I had one issue with my water heater that took a long time, but that was an anomaly.

I submitted a claim for my dishwasher on a Sunday, and AHS' contractor was able to come out on a Tuesday. The guy patiently listened to me as I was telling him what was wrong, and he said we will work on it. I told him I will be in the office, next door to the kitchen, and the only time he interrupted me was to say he was done. Communication was really awesome. He completed the repair in about an hour and he did a good job. He even cleaned up the front of the dishwasher. So far, I had run it three times and it has worked properly on all three.

I have four properties and I have them all with American Home Shield. I always liked to call to submit my claims, but I have started doing it online. It's fairly simple. But I did a claim and there weren't boxes that applied to what I needed fixed. So I just clicked a couple and then the rep asked me about them, and he said they would take care of it. I haven't had a problem thus far. The guy that they sent out for the icemaker was super professional. His name was Philip. He called on the way, fixed the ice maker pretty quickly, and then helped me with one other thing. He had filters for the fridge on his truck, and I needed them. So I was able to buy them from him on the spot.

The first time Blue Ridge came, the gentleman changed the washer from the faucet in the master bedroom. He also changed the flap and one of the inside mechanisms from the toilet. He was well-behaved and the attitude was positive. That night, I noticed when I came back from work that it sounded like someone was taking a shower. I was ignoring it because I thought it was my wife. But when I went upstairs, she was still sound asleep and it was that the toilet was running. I also noticed that the faucet had small drips still. So that's when I called and I made the claim again to let them know.

I got underneath my cabinet and there was water everywhere. I called American Home Shield and I told them that my disposal was leaking and the rep said that it might be a plumbing issue too. So, they put both of them in but I only paid one service call. Tom with The Lindsay Company called 30 minutes before he was there and he came and fixed the issue with the disposal. I had The Lindsay Company twice and aside from this, they helped with my hot water heater that went out and I had absolutely no problems with them. They were phenomenal.

There was an outlet in the bathroom that was not resetting and there was a live wire in the basement. I went online and put in a work order to AHS. Their website was very easy to navigate and user-friendly. I got a notice from AHS as to who the contractor would be and there was information as to whether or not I wanted to contact the contractor before they contacted me. The contractor, Sure Electrical, was quick in responding so I didn't have to reach out to them myself. The gentleman who came out was very professional and informative. I was pleased with the work that was done, with the timeliness in responding and updates given. So far, everything has been doing good as I expected. I was very satisfied with the overall experience.

We had American Home Shield's contractor come out because of a pipe that was not connected and we didn’t know. We had already been living in the house for two weeks, and all of the kitchen sink and the laundry water was dumping out in the crawlspace. I had washed four loads of clothes the day before and all that crap was going underneath my house and I just bought it. So I was pissed. I don’t know how it passed the inspection.

The contractor that American Home Shield sent out fixed my toilet but there was an additional problem with it that they haven’t fixed yet. They were supposed to do a rough patch to my kitchen because they made a hole through my kitchen and nobody has gotten in touch with me to do that. The toilet flooded about three weeks ago, but I was able to turn the water off in time. But I wasn’t home when it first flooded. My daughter called me and I had to hurry to get home. By the time I got home, the water came through my kitchen. So, I called American Home Shield and told them this, and they said that it was covered, but nobody has reached out to me yet. I’m a little annoyed with it, especially with all the money that I’ve been paying every month for this service.

American Home Shield's online process for claims is super easy. I submitted a claim on a Saturday afternoon, and Highland Lakes AC and Heat was here on Monday. They were great. The repair was taken care of on Tuesday. Everything's working well.

I made a claim with American Home Shield and they had contracted Sears to come out. Sears waited two days then contacted me via text, not even a phone call, and said they won't be out until November 6th, which was 13 days later. My fridge did not work. I did not need to wait 13 more days on top of the 2 I already waited. I called American Home Shield and expressed my concern.

It seemed to have gone okay with Right Tech Heating. They came out to replenish the coolant or the refrigerant in AC unit. They were very polite and respectful.

I had no hassles at all with them. I called them and the contractor came out the next day, fixed the problem and left. If I did have an issue, I would call them and they would usually take care of it. The one who came for the air conditioning was knowledgeable. But for the plumber, he tried to tell I had no issue but I said I had an issue. Even if I didn’t know what I was talking about, I didn’t like being talked to like they think I’m a woman. I’m a Realtor for 35 years and I know more than the average woman or man. They put a thing up against the wall and then they said it was a pipe that wasn’t tied down. I got a second opinion and I was told the same thing so I was okay.

American Home Shield's service is better now ‘cause it used to not be so good. Back then they took forever, but now their customer service is getting better. There was a leak in my water heater recently and I spoke with a representative, and they were very helpful in trying to get someone really fast. The contractor came out really quick and he was great. They called the other company for me, Drylux, because there was damage. The plumbers just fixed everything, and then there was water damage so they had to call someone else.

I've had American Home Shield since we bought this house about seven months ago. AHS came with a glowing review from a very close friend so we chose them. We've had three claims with AHS. One was AC, which we had a great experience. Cote's Mechanical came out and fixed a weak breaker that we had. If I had known what the situation was, I wouldn't have called. But the other two are of very deep concern.

Our water heater and faucet were leaking. I feel good about the claims process which was easy. Lubbock A-1 Plumbing came out the next day and everything went great. They were very nice. They had to come back, once they got the water heater, the next day. But that was fine. They informed me about that.

Over the years, I've been very satisfied with the American Home Shield technicians or servicemen. They came and did exactly what's requested of them, they didn't take a long time, and they came on time. There was just one where AHS sent someone that I didn't particularly care for. They came trying to push another agenda. The minute they walked in the door, they started telling me they would not pay for this and I had to pay for the one on the outside. And the basic thing for a service contract is that you pay a service fee and everything is covered. I called AHS back and said not to send this company back anymore because I didn't like the way they were talking. They sent someone else and it was fine. Then I file claims online as it's so hard to get them on the phone. I have to wait 40 minutes every time I called. But when I wasn't satisfied, I was determined I was gonna talk to somebody, so I just waited. Overall, I would recommend them.

We called Home Shield due to a leak and did a follow up online. It was on a Saturday and they answered back in a timely manner. They brought in a good plumber and he fixed the leak right away,

We recently had a leak in the master bathroom ceiling, and it was coming from the second floor restroom. Submitting the claim for it was pretty easy, though I couldn’t get a direct number to call American Home Shield. I didn’t get a contract number from my real estate person, so I had to get a contract number from my agent that helped me get the house to go ahead and process the claim. It took a couple of days more before I was able to finally make a claim, but the lady that took my information was really nice. I had two guys from IGD Plumbing go out and they were very nice as well. I just haven’t had the chance to give them a call. I need to contact them about the piece of sheetrock in the ceiling as I don’t know if they send someone else to fix that. Because of the water that was leaking, there’s a line where you can see where the water was on my ceiling in the restroom.

I went on to the website of American Home Shield because my washing machine sounds like a jet engine when it runs. There wasn’t a selection there for that that says sounds like a jet engine, so I put other. Then, my service request went through to Star Services as a contractor. They called me right away and scheduled with me. The first day, we had some trouble because I live in a gated community and you have to have a driver’s license or picture ID on you when you come to the gate. Their guy didn’t have that and he had lost it. So, he called and told me the problem, and they immediately sent another guy the next day.

My daughter recommended AHS. I submitted my first claim online and the whole process was easy. TrueAir Solutions was sent out and they were good. However, I hate that the tech had to come a long way as he came from Macon which is 150 miles from here. That is the only thing I wish was different. Other than that, it didn’t take him but a few minutes to find the problem and fix it. I was pleased.

There was something with the refrigerator that needed to be replaced. I did the claims process on the app or website and it was easy. Cleto Appliance came out. Then they submitted everything to American Home Shield. Cleto called me when they got the parts in. There was a little part on the door that they fixed. The contractor had to come out twice, once to look at the problem and once to repair it. He was very professional. Everything was good. But they should maybe be a little flexible with their schedules ‘cause they would only be in our area in the mornings. We travel during the day so we weren’t able to get in until the afternoon. But the first time they came out, they came in the afternoon. Fortunately, the second time, it was our off and they were able to service us in that day.

I did a claim over the phone for my furnace and the AHS rep I got was great. The contractor was really nice and super knowledgeable, and he fixed the problem quickly. It was actually just a blown fuse, so it was super easy to repair.

I couldn’t manage the heat on my oven, and the sensor was out. Whirlpool came out and they replaced the sensor. I sent the claim online to AHS. It was easy.

They are more expensive than other folks out there but my experience has been good. The first company assigned for my claim with my dryer came out twice, didn't know what they were doing, and didn't solve the problem. It was the second company that came out that was a good interaction. The tech knew a lot about the appliance and knew what he was doing. Now, everything is perfectly fine.

My claim for the dryer was submitted online, which was very easy, and then I got a phone call within 24 hours. The contractors came out the first time within a couple of days, and they didn't have one of the parts that I needed. They had to order it, so they put a part on there that was to get me by so I could at least use the dryer. When the part came in, they came and put the right one on. Then, I was still having problems so I had to call them for a recall. They came back out and took care of that. Apparently, I had multiple issues that went on all at one time and it was causing the dryer to not function properly. So, they have actually been out three times with the dryer but they’ve been communicating great. Now, things have been going much better since the repair and I can dry my clothes.

My microwave kept running and its control panel fried up. I can’t always get a hold of a person when I call so I submitted the claim for it through AHS online and it was fast. Jones Family Appliance Repair was the assigned contractor and the tech was very nice. He kept calling me through the day and in the evening, and actually told me where he was and where I was on the list. And when I was the last one on the list, he told me he was on his way, but his job that he was at, took a little bit longer than what was expected, but I told him, “No problem.” I didn’t have any other plans and I was there. Then he showed up in clean clothes and walked in. He was very polite and professional.

There was blockage in our sewer line so there were slow drains and backup. Myers Comfort Specialist came out and put a snake machine down in there to clean out the sewer line. The work that was performed was very professional and they did a great job. The issue was resolved and everything’s working perfectly now. Also, when I filed the claim, the service call was handled as quick as possible. We were pleased with the results, so it was a good experience.

The last vendor who came in wasn’t a licensed electrician. He was working under the license of another guy, the owner. He put in the wrong parts on my GE microwave over the top gas stove. I thought they were genuine parts, but they were some cheap parts. One of them has melted. The appliance went out again in six months. And then the GE guy came and looked at the parts. He showed me the parts and I came to know the parts were wrong parts. They were just the parts that you make the thing work for a while. It was good that, he said, the one didn’t blow up. That contractor from GE Appliance was very good. He had a license. He had the right tools and right genuine GE Appliance parts.

American Home Shield's services have been wonderful lately. We've been with them for two years and initially, the wait was longer and it was harder to get our points across. This year, the response has been great and the vendors have been awesome. When we spoke with one of their representatives to submit a claim for our washer, he was excellent. We called on a weekend and the contractor called us on Monday and scheduled something immediately. He came within 48 hours and explained what needed to be done. Altogether, we’ve had a very great experience with AHS.

I have a double-drawer Fisher & Paykel dishwasher and the dishwasher wasn’t filling properly. It would wash and then it would leak water in it, at both the top and bottom, no matter which one I ran. Wright Appliance Service & Repair, contracted by AHS, changed the rotors which they thought that would fix it. It seemed like it lasted two weeks. We were on vacation. We came back and it was doing the same thing.

There was something wrong with our heater. I submitted a claim online to AHS and their website was good. The contractor that came fixed it. The contractor did an excellent job. Everything was fast and very good. Everything was working well since he came out.

My toilet was constantly running, and it was in my bedroom. It was irritating. Then, my sink in the kitchen was leaking as well underneath the bottom, and I had a bucket underneath there. I put the claim online, and it had the dropdown boxes. It was easy. It immediately popped up who was gonna come to take care of my stuff. And then the guy called me and set up a time. When he came in, he was quick and efficient. He handled it. Being a single person, I get sick and tired of calling people. I get referred from place to place, and they just don’t either follow through or they don’t come. I don’t like that. But I feel confident that American Home Shield have vetted these people, and that they’re going to show up and handle whatever that needs to be handled. Best investment ever.

When I called in the claim for my heating issue, the English of the person that I was speaking with was not too good. I had problems communicating. But other than that, it was okay. I also had a service request in May of 2019, and it was not resolved until October of 2019. I had a broken icemaker and it took them that long to replace the refrigerator. There was also an instance when I had a service request and cancelled the service request. The company never showed up but I was still charged for the service call, and this was never refunded, and not negotiated by the company.

I submitted a claim for my tankless water heater to American Home Shield and they sent Axiom Plumbing. Back then, the water heater had a bit of heat coming out of it. The contractor kept saying that American Home Shield wanted them to go fix stuff but they're not gonna fix my heater. It needs to be replaced. I shouldn't have to keep calling them because they say what they said and it's up to American Home Shield to go ahead and give them the green light to do the job. Axiom never came out and AHS' customer service is horrible.

D&D was the first contractor sent out for my electrical issue. Their rep said he fixed it yet nothing was fixed. He sent a report that the circuit was overloaded and it was gonna cost $4,200 but none of that was true. When I came out, he had to come back, just talking my head off trying to ring for stuff up and trying to upgrade everything. I was like, “What are you, crazy? It’s just my plug is loose. It’s a loose wire, " which even he had admitted. So, I called American Home Shield and they sent DMZ Property Services as a second opinion. Their rep was fantastic and professional. He traced to see where the plug was grounded. Evidently, there were some issues with some other plugs. He fixed them and made sure they're safe with no any kind of risk involved. But I hope American Home Shield takes the first person that was sent out and either talk to him or send him a letter saying he didn’t do the work.

When my garbage disposal wasn't working, I did a claim with AHS and everything was fine. It was disappointing that the first appointment was like four or five days later, but then, it was done in no time at all. The tech was very prompt, professional and courteous. And the only thing I was charged was the $75 fee for him to come out. I've also used American Home Shield before with my air conditioning, and their contractor offered to come out that day but I wasn't gonna be home so they came out the next day.

I've been with American Home Shield since the end of February of this year. I bought a place and my Realtor purchased the policy for the first year. So far, I've had excellent experience with the contractors that they've sent out. I was impressed with their professionalism, being on time, how they fixed the issue quickly, and they had the parts with them. They just did the job. With the plumbing issue I had, I submitted a claim online. That process is good, but if you have questions, it’s difficult to talk to somebody.

Home Shield has been great. We submitted a claim over the phone and that went terrific. And then, Carolina Air Heating & Cooling went out to do the heating assessment for the winter. The only problem was they couldn't do the cooling because it would be late enough in the year so they were only able to check out the heating side which was working fine.

American Home Shield had more stuff offered so I signed up with them in 2017, and I've had them since then. When I have a claim, I call them and sometimes I would do it online. They take care of it and their contractors have been great as well. Recently, I had a claim filed on a Sunday and they sent Total Garage Solutions on Monday morning. They responded really quickly and were very professional. I'm very happy with having the warranty.

We bought the house and everything was fine. And then I started to notice that we had to turn the hot water level when we were taking showers more and more to get hot water. The water wasn’t hot anymore. It was lukewarm. I filed a claim, and I like the options of American Home Shield's website but some people don’t know what they have. So, maybe AHS can have some better description. There were so many options. There was a heater, there was a gas one and maybe there can be pictures next to the thing.

AHS sent A/C & Appliance Sales Service to service our refrigerator claim at our rental property. My property manager took care of everything. From what I heard, the tech was on time and he tried to fix the refrigerator. We thought it was fixed, but then we didn’t know that it broke again for a couple more weeks afterward. We ended up calling A/C & Appliance again and they came out the next day. A/C & Appliance told us we had to replace the fridge. It took my property manager four hours on the phone to process the claim and he called me really upset.

The online process was pretty easy. And I knew what was happening and what to expect. So, we were very pleased. The contractor needed a part. He got that part two days later, and came back and fixed it. We’ve been very happy. We’ve noticed that the dishwasher has a loud noise when it starts up, and that’s surprising because it’s one of those more quiet dishwashers, but I think it’s just that new pump. If it continues, then maybe we’ll call back, but right now it’s working great.

I requested to have my gas range repaired (2 burners were not igniting). A month later the range still has not been fixed even though the service company has been out 3 times. The 3rd time they didn't even bring the parts they said they were ordering after the 2nd visit. Calling American Home Shield provided no update on when my appliance would be fixed. So far I'm out 75 bucks, wasting over 3 hours waiting on their service technicians and still have a broken appliance.

We are in the middle of two issues that have yet to be resolved. One is a clog in our bathroom sinks that was closed but not resolved last October. The issue started again and AHS is saying we need to pay another service fee for a problem that was not fixed. The second issue is a leaking kitchen sink and bathroom shower. Pipedown Services out of Dallas was dispatched. They couldn't get the shower handle off and didn't have parts to repair sink. They said they would order a comparable sink and come back to fix both.

I signed up with AHS about 6 months ago. I have a free standing ice maker (small and sits in kitchen). The ice maker quit making ice so I thought no problem, I have a home warranty (that specifically states "free-standing ice makers" are covered). Well a tech comes out and deems it's technically a commercial unit and he can't touch it (literally does not even look at it). AHS already removed $100 service fee from my account so I had to call 4 times to get someone to acknowledge that this repair order is not complete. AHS finally had another tech come out and diagnose it.

My central air conditioning went out in my home so I submitted a claim to AHS. The contractors that AHS sent were very professional and punctual. But overall, I think not reading the small print kinda impacted me ‘cause the representative led me to believe that all I had to pay was my $100 deductible and everything would be covered. But then once HVAC came out, they were like they don’t cover everything. And so, I had to get a loan on my house ‘cause I had to come up with money and that was very unexpected. So, that part, I was not pleased with. Just like when I wanted to have my pool equipment, they were, “Oh, yeah." And the light went out of my pool. Come to find out, they don’t cover anything underground, only above ground. There were a lot of misconceptions and the representative at that time should verbally let us know that. But as far as they do handle things in a timely manner, that part was great.

There was a wiring and something else that was loose in our AC. AHS sent Bellair Heating and Air but they didn’t wanna fix it. They claimed that there was hole in the roof and that was what caused the issue. And then, AHS sent out Texas Best Heating & Air and they fixed it. That claim went perfectly. I asked if there was a hole in the roof and they said no. And I didn’t think so too because I have a new roof and it hadn’t even been a year old. Bellair Heating and Air just didn’t wanna do it. AHS should not be using them. But with Texas Best Heating & Air, I had amazing interactions with them. I have multiple properties that I would want to have them come to each time.

Advanced Heating was fantastic. Everything went great with my claim. My main boiler line was vibrating. As it turned out, the regulator failed so the pressure was dropping. The pressure has dropped in the lines where it’s vibrating crazily. The guy who came out was really great. He diagnosed it right away. He put it back and tighten up all the straps that the line had caused to break loose a little bit. I hired him on my own to come back and work another problem for me. Advanced Heating is highly recommended. From now on, I’ll ask AHS for them.

A renter at the rental place called because the lock was not working and I called American Home Shield. We got fast service and the contractor was there within a couple of days but my rental lady told me that they charged her 60 bucks. So, I told her to give me a copy of the bill and she said that she didn't ask them. The contractor should issue one when they're doing a job and what they're charging you for parts. I also have to pay for the lock. The tenant also had a sink problem in the past and it took too long as well as my fridge problem. They put a new one in but I want the service right. If you want something, the contractor should come right away and professional people should do right. I'm paying for insurance $500 per year then a visiting charge of $75. It's a lot of money.

The holding tank for our hydronic furnace was leaking. It's a pressure tank so something gave on the inside of it. I submitted the claim to AHS over the phone and I talked to an excellent rep. Badger Heating & Air Conditioning went out, had what they needed and fixed the pressure tank. AHS service is legit, which is nice and I'm very satisfied with them.

Climate Express had come out to do a winterization service. Two days later, there was a clock in the drain that had caused the AC unit stopped turning on. It would turn on for a brief moment, and then turn back off, and it kinda cycled through that. It wasn’t cooling the house. I was satisfied with the work that was performed. Climate Express was very professional and prompt. They explained everything, what they did and ran through the process.

I had water coming out of the furnace of my HVAC unit and it was flooding under my wooden floors and I didn’t like that. I wanted it fixed right away. I called in to American Home Shield, and the first people that they suggested couldn’t get to me for three weeks. And I said to them, “Water is under my floor. I don’t wanna lose my floor, so I need someone sooner.” So I asked them to suggest another company, which they did. I was pleased that they did, because the contractors were excellent. They were right on time, professional and very courteous. I really was pleased. The coils on the air-conditioning were very dirty so the water couldn't go in the right channel. It was going into the pan at the very bottom and overflowed to the floor, and they cleaned them.

We had a plumbing issue. American Home Shield sent someone and I was unhappy with him. The person sucked, and he was like a scam artist, and took advantage of my wife. They came out and they said, “Oh, we have to charge you for taking off this grate to see what’s wrong with it. That’s not included in the $75.” And my wife said, “Okay, sure.” It took them like 15 minutes. They charge her $300 on top of that. And then they tried to give her a quote and said, “Oh, you need to fix this, and this.” It was like a $7,000 quote. They were a total rip-off. AHS should never use them again. They were a bunch of rip-off artists. We never told AHS about it, but I would highly recommend AHS dropping them.

All American Cooling was excellent and they came quick. They fixed the issue immediately, and the tech was super nice and professional. I would use them again. I spoke to them at 10:00 in the morning, and they were at my house before 2:00. They were good. I've been with American Home Shield for 10 years, but I got thrown out for like a year because I had some big claim. I’m not as happy as I used to be. They’ve set limits on fixing items and a lot of their vendors stink. They’ve had some horrible vendors. The guys who fixed my washing machine left me without a washing machine for two months. Then, they broke it when they fixed it and had to order another piece, so I had to wait two more weeks. And then, he left and didn’t turn the gas on, and I had to call O&R. It was horrible.

American Home Shield is a good company and I've been with them for a year now. I've submitted claims on both tools, online and on the phone, but the best for me is the email because it's documented. Both the author and the recipient get a chance to think about what they wanna say, and so there's no misunderstanding. You can always go back and re-read an email. So far, I've had more than one contractor come out and AHS could do better on that.

Usually, when I call in, the vendor will typically not come out in a timely fashion or on a weekend. This summer, when it was 105 degrees, I couldn’t get an AC guy out here for days. Then they came out, saw what was wrong and had to order the part. That part had to be okayed by American Home Shield. And then, whether they shipped the part or the vendor acquired it, we had gone another week. The ability not to have typical quicker service is the biggest negative that’s turning me off.

I prefer submitting claims with Home Shield online. It’s pretty easy. My heater wasn’t working, and it was cold. I submitted the claim Thursday morning so I had to go all day Thursday, but Friday evening, the contractor showed up. They got right back to me and the guy squeezed me into his schedule so that we wouldn’t have to go another night. He was awesome. He was friendly, but not freaky friendly. I was babysitting a pair of twins then. I didn’t have to worry about anything. He was there for two hours and everything has been perfect since then.

My aunt speaks so highly of American Home Shield, and when I moved in to my house in January, I applied for it. Having it now for almost a year, I’ve got the renewal budgeted in. For a $100 deductible to get somebody to come over here, I have peace of mind and I can drink my water. I had a severe back up and filed a claim, and it worked out beautifully. My bathroom was clogged up and their contractor helped me get that clog out. He said everything is working great. I was very thankful.

Sigmond Plumbing did the service on our garbage disposal that wouldn't work. The guy came out the next day after I filed the claim online and he was very timely and nice. He walked in with a new disposal, did a replacement, and everything was done very professionally. We were very pleased.

Climate Masters came out for our HTG. Everything went well. The motor of the burner wasn't working and they checked it and said that it needed to be replaced. So they replaced that one with a new one and it's working now. In the beginning, there were some issues in reporting the problem to AHS to get their approval. The claim stayed with no progress for a couple of days just because the tech didn't send AHS the explanation about the diagnosis. Also, I wasn't sure why he didn't get the approval when he was in my house, so he can’t fix it. I stayed without a heating system for maybe four days. And then I have to call many times. But I was able to expedite that through American Home Shield.

The faucets at my washing machine were leaking. I called AHS and they did what they had to do and helped. It took about 48 hours for someone to come out. It was pretty quick. The contractors were very professional. I showed them where the washer was and they looked at it. And they had their little scanner or whatever they were. They seemed to know exactly what to do, then one of them went out and got his tools. He came back in. He was here maybe 30 minutes to 45 minutes. I washed two loads of washing, and no problem.

We had a water heater that needed to be repaired and when I spoke to American Home Shield's rep, it went really well. The contractor came the next day and did a good job. He was only here for less than an hour. We were very pleased with our experience.

The light kept going out in the bathroom. It didn’t light and when we put new bulbs in, it still wouldn’t light. I submitted a claim to AHS over the phone and Light It Up Electric came out the next day, and fixed the problem. I had another problem with a spotlight in the ceiling and that was just bad bulbs that we had been trying to put in. But he corrected that and corrected the other thing. I knew it was a bad bulb, but we couldn’t figure out how to get under the kitchen light. He showed us how to get there and everything was great. The tech was great. It has been a fine experience, except that their price keeps going up.

We submitted a claim for the water heater and everything was handled appropriately and efficiently. We did it on a Friday and then AHS' contractor came out on Sunday. The guy did a temporary fix until they could come out and install the new water heater. It was all done within about four days. The guy was very good and everything is working perfectly now. In my 12 years of being an AHS customer, this was the best experience I've had. Prior to that, I’ve never been happy with them. All my issues had been with the AC units of the last two years, and I feel like they were doing everything they could to avoid replacing it and spending money. They were just patching it. We ended up getting a new unit financed, and then AHS gave us the money for what they covered, which ended up being a few hundred dollars.

It went well with Lubbock Plumbing when they came for the electric water heater that quit working. The technician was quite knowledgeable, and he did a good job. Everything's fine now. It was an easy process too when I called this claim in. After two days, the technician came.

My most recent claim with American Home Shield on my AC unit was fine. Prior to that, a guy came out and said there was nothing wrong. My son ended up coming here from Maryland so he could be here when they came out, and they said it was a contact switch. And as soon as the other guy looked at it, he automatically said that was what it was. He didn’t have to say there was nothing wrong.

I had a leak in my refrigerator and American Home Shield sent Sears out. The tech took some type of torch heat thing because the refrigerator had some ice buildup and stuff on the back of the filter. He had to get all that off then clean the filter. He then put it back in. He got the refrigerator working again. He was a great guy and he did great work. But the very next day, the water machine wasn't working. I called the contractor back and they came back out. They fixed the water machine as well because that part was working before they did the work on it. Everything is fine.

Our AC's thermostat wasn't working at all. My husband filed a claim and a contractor came the next day. He asked me what it was and I told him. He said he knew exactly what the problem was. And he went out and said that was in fact the problem, and fixed it. He was great. It was super quick. Every time we've had to use AHS we've gotten quick responses, and it's always been great.

The dishwasher's top panel had fallen out. I called AHS and gave them my number, then they said they'd get back to me. They sent me an email that said that Angel Appliance had been assigned, then Angel Appliance called and made an appointment with me. They showed up when they were supposed to and the guy who showed up was very nice and very polite. The dishwasher's working fine now, too. This is the second time I’ve used AHS and the first time was when I thought my garbage disposal was going out. But the guy that came over said that it wasn’t leaking. All in all, AHS has satisfied customers and the contractors they send out do their job.

I called in to schedule an appointment for an annual assessment for my AC which I had replaced in 2017. The rep I spoke with and the contractor that came out were excellent. However, when I viewed my bank statement for October, I noticed an increase in the payment per month.

I had a toilet that was running after you flushed it. It won’t shut off. American Home Shield was very prompt once I called. The plumber was excellent. He was running late, but they called me and told me he was running late. So, at least I was aware of what’s going on. He got the problem fixed in about a little longer than five minutes. He was friendly and courteous. I was very happy with the experience. The appliance guy that came out was also very friendly. He tried to figure out what the problem was, and I’m very happy with the service.

The furnace didn’t kick on last year and the company assigned through American Home Shield came out. It was a happy experience. The contractor wrote on the little ticket and said if anyone had to come back out, the combo limit switch would need to be replaced. It worked for a year and this year when I go turn it on, it did not turn on. All Comfort Specialist still looked at it and didn't just take somebody's word for it. They were totally prepared for the job, which was awesome. They went ahead and diagnosed the same sad situation, but because the last company was so nice, they made sure it was the combo limit switch.

One of the wires outside of our AC got disconnected. American Home Shield sent out a tech from Reep's Air & Refrigeration and he just reconnected it. He was great.

I've been with Home Shield for almost 30 years. Over the years, the coverage has decreased some. Before, they covered almost all my air conditioning, now they don't. Still, when I contact them, their reps are extremely helpful. The contractors they send have been pretty good about paying attention to us. If I have problems, I'll call AHS back and say, I'm having a hard time trying to communicate with their contractor and they'll quickly find a new one for me. Recently, I had a plumbing company come out and they were fabulous. They worked with my schedule, were on time and ordered the part needed. They came back on the day I was available to get them back.

The heater was having issues and I submitted a claim online to American Home Shield. The website was simple, straightforward and easy to use. I submitted the claim on Thursday night, the contractor called on Friday and we had things set up for Monday. They were great and it didn't take them long to figure out exactly what was wrong with it. The repair was done in a timely manner. Plus, they were very helpful and informative. The monthly payments to AHS might've outweighed that one time that I've had to call them out but I've only been living in this house for five months, so who knows what else might come up.