American Home Shield Reviews

The refrigerator was making all kinds of noise and clicking sound. Then it started getting louder. As soon as the guy from Whirlpool got here, he knew exactly what was going on. He replaced one component in there and it took care of everything. Submitting a claim with AHS is pretty smooth and simple. You go online and there’s a list of things that it covers and it’s $107 per request. From there, somebody contacts you. Everybody has been great and I'm pretty happy with American Home Shield.

I made a claim since I didn't have any hot water in my secondary bathroom in the shower and Air Pro Master called me. We set up an appointment then they came and fixed it. It was very good. It was super easy, quick and done – just the way we like it. It was affordable too. American Home Shield is amazing. I have that little peace of mind, that little insurance that life will be okay no matter what happens. So it's all good.

I called American Home Shield to file my claim. They sent J&G Services, and they were very polite, helpful, and patient. The crew that came out that did the work was very kind and clean, and didn't damage anything. There was one hiccup, but it was on the manufacturer of the appliance we were dealing with. AHS did a fine job.

I went online for a claim and I was good with using their website. But I did something wrong, and I had to go back and fix it, and I couldn’t fix it online, so I went back to the rep. The technician came the next day and replaced the thermostat. He was very professional. He was in and out, and everything's fine.

I got the automated system when I called American Home Shield for my sink that wouldn't drain. Then someone called me within five minutes. The contractor was professional and came on time.

I have a two-unit heating. One of them didn’t work and one of them was turning on and off several times then stopped. When I signed on the internet for the claim, they don’t even had a one unit or two unit there so I just assigned it on the heating problem. Then the technician came out, and they said that I needed to call the customer service because I have a two-unit problem. So I called the customer service and they contacted the contractor. The tech said everything was covered and he was gonna check both units. He said he had to change the control board of the first unit. He found the board on the warehouse and he put it in three hours later.

I had the technician come in, take a look and fix the water heater. The contractor was Bear Plumbing & Rooter and I don’t know what happened but they just turned the heater on. I guess somebody had turned it off for some reason. I don’t feel the roof coverage is adequate though. It is kinda tricky because of where American Home Shield sent me for the roof inspection to process the coverage. But it is very easy to submit claims. The contractors are friendly and professional, and so far, the experience has been good.

The rep I talked to when I called for the washing timer that was broken was good. After a week, someone came and he told me what the problem was. He had to go order the part and that took a week to get in. We met about another week after that. The washer was fixed and is doing very well now.

They were offering a heating service with just the normal service fee of $75, and it was for a heating company to just check out the heater before turning it on. The representative was fine. They said the contractor would need to call back with the available time, or they could give the phone number if I wanted to call the contractor. The contractor explained what he did and he changed the filter, and he said that there was a little bit of a creaking noise, so he oiled the motor. And so, that was all that was needed.

We had a winter check-up on the heating system through AHS. They sent me a little letter saying that that was going on so I called. They gave me the time and date that was convenient for me. And then the representative that was going to be coming up called and told me what time he would be there exactly. He knew what he was talking about. He was quick and polite. So that went well. Something had to be replaced, and he did it that same day. AHS is always professional. They do their job and they do it right.

The arm broke off in the hose of the shower head. I called American Home Shield and spoke to a representative. This issue got handled very fine, but when you talk to people in the Philippines, they seem to not understand what you’re saying. And the first words out of their mouth is, “I understand what you’re saying to me.” But they can’t repeat what I said to them. Also, how they go about doing things is crazy. They ask you all the information, and they ask you what’s going on, and then I go through everything. And then I asked them if they couldn't see that there. And the rep said, “Let me open up your account.” So they just got done asking me all the questions to find my account, and now they’re gonna open it up afterwards?

The guts inside the toilet was messed up and All American Plumbing & Rooter have changed them out, inside the commode. They contacted me right away and the plumber came out in a timely manner and did a great job. He was able to resolve the issue in just 15 minutes. I've been with American Home Shield for five years and so far, I’m very happy with them. I just wish they could lower their price a bit.

The springs on the garage door broke and when I called in the claim to American Home Shield, everything was good and I had no complaints. I’ve only had one contractor and he was phenomenal.

I told my daughter-in-law about American Home Shield and she’s been a customer for five years now. She usually files claim online because it’s more convenient. When our dishwasher was not draining, American Home Shield had somebody come in and fix it. He was here from 30 minutes to an hour and he did a good job. He was really nice too.

I had a power surge from our electric company and when I came home, my stove wasn’t working. The first company that American Home Shield gave me never returned my call. But the second company that I got in contact with came out and fixed the problem pretty quickly. The tech knew what was going on.

American Home Shield sent Westside Air Conditioning for my heater. They replaced a gas valve last year, and then this year it was a wiring harness for the gas valve. The contractor was good. I liked him. He’s professional. They called me before arriving. The only thing that happened that I wasn’t super thrilled with was when we had our water heater replaced. We didn’t have an option to replace it with a regular water heater. We had to go tankless, and so they only covered $600 of that. I paid them three grand out-of-pocket. But other than that, I’ve been happy.

I saw American Home Shield on television and then, I told family members about it. I've seen it for years on commercials and I’ve been with AHS since March. It’s my first home warranty and in the past, I simply called in my claims and they responded. They recently told me that I could do it online and I established an account online. In the future, if I have to access them, I’m gonna do it that way.

American Home Shield sent out Appliance Tech Inc. to work on our freezer fan that was busted. It took a week and a half to fix it because they needed to order a part, but they were able to fix it the second time. I've had them for three years now and their claims process has been easy.

The heater had a couple of issues and I wanted it to be looked at. I was trying to be proactive and eliminate any issues with the heat and I made a claim to American Home Shield. The contractor was very thorough and finished the repair on his first visit. He had to take the exhaust pipe out and re-plug the chimney.

It's very important to have a home warranty. I've had American Home Shield since '87, and I called them recently because the heat wouldn’t come on after sitting all winter. Their rep said I should hear from a contractor the next morning, which happened that way. They’re one of the better contractors I’ve ever had out from American Home Shield. The guy has come out before, and he's friendly and responsive. He does a great job and he’s well-known. He ended up being so busy that day, though, that he came out at 8 o’clock that night. Still, it was an excellent experience and everything has been working perfectly since.

There was a gas leak in our central heating system, which needed a valve replacement. I called and spoke to a representative and it went very good. I only use the website for emails and stuff. I prefer to call them because sometimes it requires a little explanation of what the problem might be. They sent someone the next day. It was pretty quick. And everything is working fine. They sent someone from Sevier Climate Control, and I probably will use them starting in the next year to do my air conditioning maintenance kind of work.

I’ve been satisfied with American Home Shield so far. Aytar Enterprises came out for my PSC recently and the rep showed up on time. I showed him where the furnace was, he went over it, he gave me the age of it and told me to make sure that I’m changing my filters regularly.

I've had good and bad experiences with American Home Shield. When my heat went out on the coldest day of the year, I filed the claim with American Home Shield online, described the problem, and chose the service contractors as the provider instead of the default. I had a bad experience with the default option and thought that I’d rather go with one that other people have selected and did positive reviews on.

Lately, I haven't liked American Home Shield that much because they’ve been contracting with some less than reputable companies and I’ve had several issues with them. When they contracted with an air conditioning company, the guy came into my house saying that I had a refrigerant leak and I had to put over a $1,000 out of pocket. I thought it was ridiculous and I could repair that in less than five minutes. So I contracted somebody else I paid out of my own pocket, and the guy said there was no leak. Not much was ever done by American Home Shield. When I had some faucet that had stopped functioning well, American Home Shield refused to pay for them and they gave some chicken ** excuses. When I called them, it was like talking to robots. They don’t wanna talk about it, and just say, “This is the way it is and that’s the way it is.”

I submitted a claim online to American Home Shield for my garage door that wasn’t opening or closing. The process was easy and the response time was speedy. They called within a couple hours, and the tech from Flash Garage Door came out the next day and replaced an electrical board that was in the unit. We had another home warranty company last year and they were awful. And for a few months that we've had AHS, they've been super responsive. We’ve also used them in another home before for several years.

I contacted American Home Shield 11/17/19. Our tenant's refrigerator is not keeping food cold.The soonest AHS could get someone out is 11/21/19. Mind you they have no refrigeration. I know the Tech will say "I have to order a part". Now with Thanksgiving around the corner when will that tech be back with the part? Who knows. I could live without a dishwasher, AC. heater, etc for a few days but no refrigeration should have really been a priority.

Simply put, American Home Shield doesn't care. We have been without heat for 6 days, it's been in the 50s in our house that long, and we just got a call from the contractor that they won't be here for another 2 days. But that's what happens when AHS hires a cheap contractor from Atlanta to fix an immediate problem in South Carolina. And AHS (after putting us on hold for over an hour) says they can't do anything about it. This is not an isolated incident. We had a problem with our air conditioner last summer, and we got so frustrated with AHS and their delaying tactics to save money that we went out and had a new one put in by a contractor that we hired. Don't use American Home Shield!

I've been trying to cancel my contract for over 5 days now. First person I spoke to barely spoke English. After getting through the language barrier she explained I couldn't officially cancel until I received a call back after 3 days confirming I actually wanted to cancel. I called after 3 days to try and confirm cancellation. I spoke to female and explained, once again, I wanted to cancel. She explained she would take care of it. After being put on hold she came back on line and tried to talk me out of cancelling. I explained, again, I want to cancel. She then tells me she will have to transfer me to the cancellation department. I was then put on hold and no one ever got back on the line. I am still trying to cancel.

We’ve had very positive results with American Home Shield, and they have professional people. We had an additional items that the person suggested on our pool and there were no issues at all. We’ve had Rob's Appliance Service come to our house twice. First time was with a dryer issue, which Rob did a wonderful job. He was very thorough as far as not only for the initial service, but taking care of the issue and clean-up. And then recently, we had a washer problem. It was a clogged drain. So Rob came out, and he was very professional. He answered any questions we had, showed us what was wrong, and did a nice clean-up job. So I highly recommend them.

Don’t fall for the good reviews. I have canceled my service due to the following facts..

There was a water leak in the garage and the company that AHS first sent out were a bunch of scam artist. They didn't fix it right. The guy tried telling me that it was my hot water heater. Then they sent out this company called Restoration, telling me I got water damage. I didn't have water damage in my house, but they were trying to run a scam and get more money out of us because they wanted to file a claim on my homeowner's insurance. I didn't have water for three days 'cause I had to call somebody again. The next day, Second Opinion Plumbing came and they were good. I thought the issue was with my water heater, but it was the overflow valve release that they had to fix.

We get good service, and we also get service when we need it. The technicians were okay, but it took a long time to find a solution for the issue. It took almost a week to get to the root cause of the issue. American Home Shield gave me another one to fix it.

Cactus Garage Doors came out and it couldn’t have gone any better. The garage door wouldn’t open and the diagnosis was that the circuit board was no longer functional. The technician was on time and friendly, and it took 45 minutes to resolve the issue. It was exactly how I wanted it to go. Submitting this claim online was okay too, but I’m old-school. I’d rather have people. I've been with American Home Shield for about 12 years now, and I’m a real estate agent so I sell American Home Shield as well.

I just bought this home the end of September and it is not brand new so I wanted my appliance and things covered. American Home Shield was recommended to me and I picked them. I had one guy that came and looked at the dishwasher and they charged me the $75 service charge. All the man did was come in and he said the dishwasher was missing a part. AHS said they wouldn't cover the claim because it was a missing part. Even if American Home Shield wouldn't pay for it, I asked the man if he could get the part as well as how much it would cost for him to install it. He said he would get back to me but I haven't heard from that man. I can see where a part's missing because of what the technician showed my daughter, but I don't know what it is. He didn't leave the name of the part. To this day, I got his phone number, the name of the company because he called me, but he never left me anything in reference to a part number.

Our heater was not starting up, so we couldn’t get any heat in our house. A tech was scheduled to come after three or four days. Fast Response Heating & Cooling, the contractor, was awesome. They said they had a cancellation so they were able to get to us sooner than what they normally would have been able to. The tech was awesome and he was able to get in there and get everything fixed fast. We were happy with American Home Shield.

We couldn’t get the furnace's pilot light lit and had no heat so we had to call someone to figure that out. American Home Shield's response time was great and they were able to contact us within a few hours. The contractors who came was wonderful, very knowledgeable, and courteous. The gas lines that go into the furnace were clotted with soot from previous years and they had to clear out those lines so that the gas could get through and we could light the pilot light. They did about an hour of work and it has been working great since. All in all, using AHS has been wonderful.

What holds the light switch on to the wall came off. It popped off, and I foolishly tried to reattach it, and it sparked. I decided to leave that alone. So, that one fell off, and then there was another one that was about to fall off. And so I called American Home Shield. Kelly Brothers Electric fixed it. They were super fast about calling me. They called me on a Saturday, which I didn’t expect, and then I was scheduled on a Monday. I submitted my claim late on a Friday, so it was all so quick, and I appreciated that. The guy was really nice, and he seemed really sensitive to the fact that I’m a female alone in a house with a stranger. And so, he was really good. He was really quick and efficient, and I felt comfortable. Submitting a claim with AHS is always so easy, and I’m always grateful for that. I always do it online. It’s the easiest way.

When the furnace first came on it had a low noise, and it was experiencing problems kicking over to blow the heat out. My husband said we need to call the home warranty. I'm very satisfied with the customer service when I call in and the promptness that they show attention to my claims. The rep was very knowledgeable and very professional. The contractor who came was also nice, courteous and knowledgeable of our furnace equipment. Everything is working fine. I've been with AHS off and on for years, and I've always liked them. I've referred them to a neighbor.

When the heating stopped working, we called American Home Shield. We said that we didn't have heat and asked if they could send someone. Somebody from South Placer came and determined that a part of the heater was not working right and that it would continue to stop intermittently. In the process, they recommended that a certain part be replaced. They said that I would get the replacement part in the mail and that they would come back in a couple of days to put it together. And that was exactly what they did.

Recently the hot water was not coming on when we'd turn on the knob, and then we had some sink stoppers not working so they were damaged. All American Plumbing and Rooter changed the cartridge on the shower and then changed the sink stoppers. American Home Shield was very responsive and understanding, so things went very smoothly. And the technician they sent was very knowledgeable.

There was something wrong with the fan. It burned out. The contractor came in and fixed it, and he left. So, it was pretty good service. Also, they called me about an hour in advance to let me know they were coming. Submitting the claim with American Home Shield was really easy. I called and the rep was very good. There are certain things that AHS do not offer in the coverage though. I'm having issues with the fireplace in my house and it's not covered and they don’t have anybody to work on it. It's not even about the payment of the penalty, it's just that there are certain things they don’t do.

We had a storm come through that knocked the power up, and when the power came back on, the air conditioner wasn’t turning back on. The technician that comes and services my unit on a monthly basis, All American Air Conditioning, found that the breaker was tripped and that the unit was not cooling because it had a leak. They filled it with Freon, and it started to cool again fine.

The AC wouldn’t blow the hot air, so my house was cold. I made the claim over the phone and the rep was awesome. The technician was awesome too. He came early and fixed the problem. Right now, the AC has been great. I’m 100% satisfied with the American Home Shield warranty.

American Home Shield doesn't cover a lot, but they're fair. I've been with them for at least 10 years. But I have issues with them. I made a call for a garage issue and then company that came out said it was not covered under my contract. I told them that I gave American Home Shield $125 for them to come out, but then ended up paying an additional $420 added repairs done, which ended up costing me $570 rough. I shouldn't have gotten it from the house call for them to come out.

We had a new unit installed about six years ago. And they did all of the piping and vents from underneath our house. We had a central air unit, and the condensation vent pipes were leading out underneath the house. And what happened is it got backed up because they didn’t allow enough slope when they installed it. And it shorted out the unit so AHS had someone to come out. The contractors were all professional. I had no problems with them whatsoever. They told me what the problem was, and they fixed it. They fixed the slope and all the problems, so it won’t happen again.

I had a plumbing issue for which AHS sent out BB Lewis Plumbing. It got fixed and the guy was excellent. He was in my house before and he was very professional, on-time, and fast. I have no complaints about him but I have a lot of complaints about American Home Shield. I have multiple rental properties and since the job market is very bad, they only have two contractors for electrical issues in their Austin location. It is very hard to get them because all these contractors work all over Texas.

I called American Home Shield when my AC wasn't working. The customer service rep was great and sent someone out very fast. The contractor fixed it and now the AC's performance has been perfect.

My claim with AHS regarding my locks was done very quickly. I really appreciated them. But it took me a couple of minutes to get oriented with the web online form and figure it out. Other than that they did a great job. Everything was done well.

After I got the hang of submitting claims, it’s not too bad. I could either do it online or make a phone call. The problem is when I call, I don’t know what my account number is. And it’s usually quicker for me to get online and do it. Also, with AHS, approving or ordering the repair parts takes a while. When my appliance broke on me, it took three weeks and the contractor didn’t fix it. Then when it was finally halfway working again, another technician came out after 30 days to fix it again. It was after the 30-day window and I had to pay another deductible. AHS finally got the Sears people out here and got it fixed the way it’s supposed to be fixed. It’s a little louder now but it is what it is. AHS should extend the window for a warranty to 90 days after a service technician’s visit.

Our heater was not turning on, and I sent in the claim online and the contractor got back to me the following day. They had a lot of availability to come out, and they were very accommodating of the time that was best for me. There was a sensor that needed to be replaced and they were able to fix it. They were very fast.

The outside AC unit wouldn’t turn on, so there was no cold air. I sent the claim online, and when I submit a claim, I get a response within 5 minutes or so from American Home Shield telling me that some company has been dispatched and that they should be contacting me within the next 24 hours. The contractor came out and discovered that the fan motors ware not working, and then they replaced those. They had the part on-stock at that time. The quality of the work done was good initially, but I found that I had to call them out because the fan belt was not tightened enough. So it fell down and I had to turn it off because it would mess up the entire AC unit. Their vendors should make sure that they are doing the work right the first time around. They then came back out and fixed that. The timing for them to come out was fantastic. They generally come out within a day, so I’m pleased with that. Overall, the service of AHS is fantastic.

I had a problem with my heater and air-conditioning thermostat, and AHS had to have somebody come out here four times before our heater was working. It’s getting to be winter time and it’s getting chilly out here, so I'm not real happy about that. AHS should be more responsive when I contact them, not transfer me around to people that don’t know what the issue is. Every time I get transferred, I got to explain it over and over again. They should also contract with contractors that know what they’re doing. For this guy to come out here four times to keep replacing parts is ridiculous. It just so happened that my wife had a day off during the week. Otherwise, we would have had to miss work all those days, and that’s crazy. I also had an issue when my refrigerator went out, and now the ice maker is not working.

My oven element was out. Nothing was happening. It wouldn’t work at all upon me moving in the house. I called AHS and I spoke with a person who was helpful and sweet. He was very courteous and very professional. Everything was great with the contractor as well, and I’m satisfied.

The furnace went out. We submitted a claim to American Home Shield on a Saturday, and they called us on Monday. The tech from Epic Air & Heating was good. The furnace has gone out one time since. And I went downstairs and reset it myself and it hasn't gone out again. But, I don't know that it's fixed 100%.

I had a leak in the toilet and I submitted a claim online to American Home Shield. The response time was quick and the contractors were very polite and professional. Everything has been good but AHS should be able to show more options when you’re choosing the contractors when you have them come out. They only show a couple.

The bathtub was stopped up. The toilet had a broken handle or was having trouble flushing, and the downstairs toilet was stopped up. I filed the claim that had the three issues on it and American Home Shield got back to me right away. The contractor handled one thing after another. He started with the tub, and the upstairs bathroom, and then unclogged the downstairs bathroom. He did everything in about 20 minutes. My only concern was that he used chemicals for the bathtub rather than snaking it. But it seemed to work, so that was fine. Everything went very well and I appreciate it.

There was a small type of waterless tank heater, and there was a pipe that was coming off of it that was dripping water. Plumbing Specialist came out to fix it months ago and then it started happening again. I went through my basement, and then I realized the room that it was in, the whole floor, after a while it had water all over the floor, 'cause it was just a small leak. It seemed like it dripped for a week. I went online to file a claim with AHS and clicked through the options. To set up the appointment, it was pretty easy.

American Home Shield's price point was good, and they’ve been around for a while. I submitted a claim for my furnace, and it was very easy to do it online. They sent Hansen Mechanical, and they were good. They didn't leave a mess, and they got it working again.

My landlord originally had another company and the closest person for some of the issues I had was two hours away. And they were only there on Wednesdays during business hours so I’d have to take off work. It has been much better with this AHS because they usually use local people. During my most recent claim, the contractor came out exactly a week after I discovered the issue, which was five days after I submitted the claim, including the weekend. He was very sweet and he was there for about half an hour. He immediately knew exactly what the problem was. My oven had funny numbers on it when I tried to bake with it. Instead of 350, it said 177. I have three kittens and apparently, they’ve been playing on the stove and changed it from Fahrenheit to Celsius. It never dawned on me that they could do that.

My heater was not working correctly and the contractor that AHS sent out, Des Moines Excavating, didn't resolve the issue. I got charged for $75 but they said it was not included in my warranty, so I paid 600 something on them. Today, it's still not working and they said that the electrical box has some problem. I needed to call AHS to send someone to fix the electrical box first before they can finish my heating problem. It's so cold and my family is getting a bit sick.

One of the springs broke in our garage door, so I couldn't open or close it. The contractor was fantastic. They called 20 minutes before they were gonna get there. They were there on time. They were really, really good. I've had American Home Shield for 20 years and I've never had any problem with them. We've used them a lot of times, and it's always been a really good experience. They've always been really, really dependable and reliable. They're great.

My garbage disposal was inoperable and we couldn't figure it out. So I got American Home Shield on it. The subcontractor he came out and he did great work. He fixed it, and my wife very highly of him. It was a great experience. We've had American Home Shield for about five years and I never spoke with a rep. I always go on to the website and I love it.

American Home Shield seems like a well-organized organization. And so far, I’m very happy with every aspect of it. They sent Olson Plumbing for my water heater claim. After I called it in at about 7 o’clock at night, the tech was here at 9:15 the next morning. He ended up having to replace the heater. He said he had to order it, and it was two days later when he came back. It was a wonderful service..

We have told a bunch of people about American Home Shield and how pleased we were with it. We recommended a number of new homebuyers in the Walla Walla area that they should look AHS up and really get on. AHS is worth it. We were having an issue with our heater where the auxiliary heat would not come on when the temperatures dropped below 40 degrees. My wife put a claim online. She liked the website and said it was easy. She did it on a Sunday, and the contractor was there the next day. The contractor was efficient and straightforward. There’s been a few very cold nights freezing, and our house has stayed great at 71, at what we set it to. It seems to be working well. We were really pleased with the whole scenario, the performance and the swiftness. If anything else pops out, then absolutely, we will be calling back and use AHS.

American Home Shield was recommended by my son and his wife who have had a policy for years and I’ve had it for a very short time because we bought the house October 23rd. I’ve been very happy with AHS. I call when I submit a claim and I have no problems at all with getting a hold of a person to speak with. I’ve been very pleased.

I was having trouble with some noises. It was going on for quite a while. There were two other technicians that came out before that I paid but did not fix the problem. Safe Cali Plumbing evaluated it and came back with the part and they showed me it was broken. They replaced it and I haven’t had a problem since. It’s interesting I had some bad experiences before with contractors and nobody checked. I reported it to AHS. But other than that, Safe Cali Plumbing was amazing, and they were respectful and they did the job and they knew what they were doing. They did it right until it was finished.

Our dishwasher was not starting at all, so we submitted an online claim to American Home Shield. That claim was perfect. They always send good information either via text or email or both. I love Oak Valley Appliance, the contractor who came. I’ve had companies and I could go through them four or five times because they have to come back. This company, on the other hand, is amazing. They did it the first time, they did it right, they didn’t mess with AHS's money, they didn’t mess with parts, and they didn’t waste their time. So, it was really nice for me. Everything has been operating perfectly since they came out. The repair helped tremendously. We have to run the dishwasher at least twice a day, so we absolutely needed that right away and they came out right away. Overall, American Home Shield is professional and I love them.

My water heater wasn’t working. I went online to file a claim and I was able to easily expedite things on the AHS website. I was assigned a contractor and I was provided with the company’s phone number. I called that company directly and the person there confirmed everything with me. Blue Star Plumbing was fabulous. They provided a timeframe as to when they were gonna show up and they did exactly what I asked them to do. I was out of town at the time they came but my daughter was there and she had no complaints. I’m satisfied with American Home Shield and I'll recommend them.

There were some outlets and GFI that were not working. The contractor called to schedule and he was on time and he did a perfect job. He changed some GFI and circuit breaker switches there and he corrected the electrical issues. He was great and knew what he was doing and he finished the job in a timely manner. Also, American Home Shield was an excellent service provider for the repair works.

I called them on a Saturday when my hot water tank was leaking water everywhere. The representative I spoke to was excellent. Then on Monday, somebody came. He had been out here before. I actually submitted a claim last year for the same hot water tank. But this time, they replaced the hot water tank. The contractor was very professional and knowledgeable, and recommended to do the right thing. Everything is perfect now.

The toilet in the main room was leaking so I filed a claim with AHS. Their website is simple to use and everything is addressed nicely and quickly. I was given who the contractors were, where they were coming from and when they were coming. The technician arrived early and was done pretty much by the time window that they had. He was in and out and gone before the window even expired. He seemed like a really good guy, got everything squared away and did it really clean. Plumbing can be a real pain, but he got it done fast and correct, so we haven't had a problem since. I recommend getting a home warranty, especially when dealing with older houses.

Submitting claims with American Home Shield is usually good. Sometimes, the system makes it tough for me to locate my record. Sometimes, it happens randomly. But once it locates the record, it always been a good experience. Their customer service gives me a call to tell me that my service has been scheduled. So, they’ve been pretty decent. The contractors have been good, typically professional and they do their job well. The only thing is I’ve called American Home Shield a couple of times for a blocked kitchen sink, and it’s the same sink. There was a time when within a month, I had to call American Home Shield thrice for the same problem, and the plumbers who came just unclogged the sink and one week later, the problem would happen. So, I gave up after a while and then just called a independent plumber and got it fixed.

The dryer was not working. It was not heating. So the heating element had gone out on it. I could let it run for three hours and I wouldn't get anything dry. Sears was sent by AHS, and the experience went very well. They had to order a part. It was shipped to us and then they came out a second time to install it. I know those guys, and the quality of their work is excellent. I'm firmly well satisfied with AHS.

The garage door automatic opener was not operating appropriately. I called American Home Shield and it was done within a couple of days. Everything has been fine.

I've been dealing with American Home Shield for years and a couple of years ago, they sent a contractor out that lied and claimed that I had roots in my drainage system. I paid for another contractor to come out and clean out my lines and they found no roots or breakage in the line. I tried to go back to American Home Shield and say the guy lied, but they didn’t care. If they get a claim from a homeowner like myself that one of their contractors is not on the up and up, then they should investigate. I also expected them to pay for the second contractor because the first guy lied, but they did not. I paid out-of-pocket. Still, I’ve called AHS for different things and they've done a decent job. I had my garage door opener fixed, I had my garbage disposal done, I had my washer-dryer fixed, and I had some plumbing fixed too.

As long as the claim fits the web interface, it works very, very well. I've been with them for a couple of years now and it has been improving every year. However, a number of things have come up for about a couple of years that their web interface does not handle. So you have to call them. And if you have to call them, you gotta help yourself. There's a long wait to get to talk to someone. Most of the time they good customer service. But I've waited as long as half an hour on hold. But 80% of their contractors are actually quite good from what I've seen. They know what needs to be done. They got out there quickly. They mostly do the job and get out.

The furnace would not turn on. So I called our home warranty company and submitted a service request through an automated prompt. It said that they would call me within 24 to 48 hours. And they did. The contractors were professional. There was a clogged carbon line, so it wouldn't ignite and they got if fixed within 15 minutes. AHS has been simple and cheap.

The thermostat wasn’t turning the furnace on, but the heat works when we turned it on manually. It was horrible because we had an arctic blast and we didn't have heat for a little while. I submitted the claim online and it said that I'd get a call within 24 hours. I got a call just a few hours later and we scheduled. The guy came out the next day and it was excellent dealing with him. He’s on time, very professional, friendly and informative. Everything works perfectly now and I highly recommend American Home Shield. I also like their website and it works really well.

The cooling on the refrigerator did not work. I filed a claim for it online and the service from Best Appliances was great. The refrigerator has been good since then.

We had a really bad experience with the other home warranty company that we had. I did reviews and research, and then talked to people that had all the different warranties, and American Home Shield had the better reviews and better experiences, overall. I used them for the first time last month and it was really good. We did the claim online and it was super easy to do. And then it told us who the company was gonna be. But I still called the company and left a message because it was the course over the weekend. I just helped get their attention before they got the request on Monday from American Home Shield.

There was something with the dishwasher, and the microwave went completely out. The claims took no longer than a couple of weeks until it was closed. The time frame was fine.

I prefer to do all of my claims online, and the contractors that were sent out were great. We had the service for a tune-up for our furnace. It's a $75 thing, and the contractor did a bunch of things to make sure that our furnace is good for the winter and I wanted it checked out since we're pretty new in the house. They said everything was in good working order.

Our hot water heater was leaking. I went online and put an explanation what the problem was. And within probably an hour, I got a call from the plumber that AHS worked with, and within three hours somebody was here with a truck and a new water heater and swapped it all out for us. So it was no more than six hours by the time I went online and then by the time they got here, swapped it out, and left. It was very quick. Two young men came out, and they were very pleasant.

Our water heater broke on a Saturday two weeks ago and the contractor American Home Shield hired came on Tuesday. They took a look at the water heater and said it’s at an age where there's no way it can be fixed, so they had to replace it. On Wednesday morning, they contacted me and said the warranty replaced the water heater but I had to pay for the code upgrade. They tried to rip me off and charge $720, which doesn't include the water heater or putting it in. They gave me a list of charges and half of them are not even needed. At first, they tried to charge me $50 for a dripping pan that's $10 anywhere else, then there's the 250 for an expansion tank which I can get anywhere else for a lot cheaper too.

Everything has been wonderful with American Home Shield. They had a special to do a winter tune up for $75, and that was what Air Design Air Conditioning & Heating came out to do. I use the online option to submit claims all the time. I punch it all out and everything, and some lady gets back to me that day or next. I also get an email that day early too. Any time I have ever called them for something, whatever it was, they have sent a really good representative. I have had lots of problems with my air conditioner and heat because it is almost 25 years old, and they fixed that. Everything turns out good. One time last year, I had somebody come out to fix something on my refrigerator too and that was good.

We had a plumbing issue and the guy from Flowright Plumbing came out. He was nice and arrived early. A piece had to be replaced and things went well. The problem was resolved.

The AC wasn’t getting hot or cold. The temperature wasn’t reading. We made small talk while the tech did the service request. Everything was fine with the reading, and it was pretty simple. It was very quick.

Overall, AHS has been good and in the past, they covered anything I've had a problem with. When I filed an online claim for the microwave and an oven, they notified me when to expect the contractors. The contractors also notified me when they’d be out and when they were on their way. The hinges on the microwave's door don’t allow the door to shut completely so the microwave would start then it would stop. The tech did everything that was required and fixed it. But the claim for the oven doors was denied. They said that it wasn’t covered, which I wasn’t happy with.

I've been with American Home Shield for over 15 years. When submitting claims, I just get on the telephone and someone is always there to take my call. And their technicians have always called me back every time that I have called. I’ve had washing machine, dishwasher, dryers, and I’ve always gotten good response. That was why I continue with them. The latest claim was the heating unit and it went very well. It would not come on and Piedmont Mechanical Contractors came out, but they had to come back twice. The first guy that came got it done and it lasted a couple of days. And it went back down. The next guy came out and he realized that he had to replace something. The time frame and the interactions I had with them were good. And so far, the heating is doing good.

Our furnace is 18 years old. We had Cozy Comfort come out to do the winter service and cleaning. The guy noticed that the fan was running really high and it was making a really loud sound. So, he recommended getting it replaced, which he did. Then it was making a louder sound than the one before, so he came back out three times to try and fix it. A week later it got really cold here, so it really was running. Then it blew a fuse and went out. So, the guy came back out and he said that it was time to get the furnace replaced. We also ended up doing the upgrade service from American Home Shield ‘cause we were gonna go ahead and get a new air conditioning 'cause it was also 18 years old.

Our fan wouldn’t turn off so I went online to file a claim with American Home Shield. Someone was then scheduled to come out in two days and the guy was really courteous and nice, and he knew exactly what to do. He put in a circuit board and everything is working great now.

I have gone on the internet and checked Home Shield out before I went to them. I also have a daughter-in-law that's got Home Shield, and that's the reason I went to them too. I got people out here when the furnace wasn't working, and got it taken care of. The person knew what he was talking about. The whole thing went great. I called Home Shield and spoke to the rep for this claim. But a lot of times I use the website if it's something that's not real important. It took about four days for the contractor to come out here for the furnace. It was a little longer than I wanted. The guy that had worked on it had just been out here the week before and did a cleaning on it. I woulda preferred to have them come out a little sooner because when I had a different home warranty company, they had somebody out here within two days, but I did not like their service people. Overall, I'm happy with Home Shield so far.

I’m grateful that we signed up with American Home Shield. Their competition's contracts were really weird to understand and AHS has been more friendly and awesome. I was surprised that my claim for the heater went really well. We filed the claim on Wednesday and, sadly, it took two days for the contractor to come out. He came out on a weekend and at first, I thought, "This is really gonna happen,” because the last time I filed a claim, I found out I had asbestos and the plumber had to go. But this guy was awesome. He was early and very friendly. He said the heater really needed to be serviced. It would come on and shut off automatically. He identified the problem and got our heater working. I would definitely wanna use Clovis Heating and Cooling again.

We had four can lights in our great room and only two of them were coming on. In fact, the third one was real dim, and so it looked like there was some kind of short or bad connection going on somewhere. We needed somebody to figure it out. AHS's claims process seemed to run smoothly. The contractor from B&M Services who came out was on time and he performed the work quickly. We've only gotten AHS within the last six weeks and so far, we're satisfied.

A couple of days before the house was going to close, there was some water at the bottom of the pedestal sink in the guest bathroom upstairs. Filing a claim to AHS was really simple. I didn't have to do a bunch of paperwork. I called the number and the person that I talked to said that they were gonna call somebody to come out and fix it, and those folks should be calling me soon. Sure enough, they called shortly thereafter and they were on their way. The contractors that AHS sent out were excellent. The two men showed up and they understood that I had another commitment. I needed to head to the airport at 10 o'clock and it was 8:30. They knew I was in a hurry so they went and figured out what was wrong, and then they said that they didn't have the parts that they needed. So, they ran out to Home Depot, which was 10-15 minutes away, got back and fixed it well before my 10 o'clock departure. I was really impressed. AHS worked well for me.

I did a claim with American Home Shield for my water heater and they had a very good response time. The guy from City Plumbing was also very good. He replaced the thermocouple and it all worked great since. American Home Shield has done everything that they said they’re gonna do, which is nice.

American Home Shield sent out The Locksmith Shop to change the locks and they were fine.

AHS has always been timely. There was no reach right back out to them to get somebody moving in this direction. When the AC kept getting warmer, I submitted the claim on the computer and got a quick response. The contractor came out and worked on it to cool off for a little while and then the temperature was back up and it was just blowing out hot air. We had to have them come back out again. The tech pretty much knew what the problem was and corrected it. Overall, I'm satisfied with the work they did.

This warranty company is what my parents and brother use. Everybody in my family uses them. I put a claim in through my phone, online and it was easy. Then the guy from Sears knew what he was doing. He was able to figure out what was going on quickly and addressed it, and he was nice.

The water in the showers wasn't warm enough. They sent out somebody from Tom Melton Services after the weekend --by Monday-- and the person fixed it quickly and efficiently. So, I was very happy with them. We've had American Home Shield on this house since the end of the March and we've had them as well in the past when we owned a home, and it was always good.

The plumber that came out was great. He was straightforward. No BS. American Home Shield is good, and I like their online claims process. But they could lower the prices.

The element inside the stove was gone and it wouldn't heat up. I changed the element myself, but it wasn’t the problem. Suffolk Appliance Parts came in and fixed it. The stove is great. The process of making a claim with Home Shield is really easy. But when I made a claim for an issue with my air conditioner, they took so long, and I ended up just paying out of pocket because nobody wanna be in a scorching house. But since then, they gotten a little better. They really try, and it’s not their fault sometimes when somebody doesn’t call. But they’ve been pretty thorough. The contractors they’ve sent out are definitely licensed and some of them are more professional than others.

The bathtub handle was loose and it was not turning the water on. We noticed it for a while, but it took a little while to call in. I submitted the claim online to American Home Shield and they responded back immediately. The contractor from Mr. Rooter was was very professional and he got here on time. He even called before letting me know he was on his way. He tightened the handle. Everything was really good.

The tub faucet had a really bad leak and I couldn’t fix it and nobody I knew could fix it. So I called AHS and it was a flawless encounter with the rep. She was very helpful. I told I had had one plumber kinda look at it and he didn’t think that it could be fixed and how bad it was. Altstadt Plumbing came out and the tech replaced the faucet, but he had to make two trips to the local hardware store to get all the stuff that was needed because it was such a difficult thing.

Holiday Business Group came out recently for my washer and dryer when the heat in it messed up and a wire caught fire. That part got fixed, but they couldn't fix the washing machine. It’s still rocking like it’s broke, and I don’t know what’s wrong with it. I started to call American Home Shield, but I didn’t want to have to pay them $80 twice ‘cause I already paid them before. But the tech was a cool guy and he did the best that he could. He was very knowledgeable and he knew what he was doing.

We had a routine furnace check to make sure that everything was in order for the winter. The technician was the same guy that has come out before, and was very pleasant and knew what he was doing. He said our furnace was very clean, even the filter wasn’t horrible, like the last house he had been out where it was time to change it.

I had three appliances that needed work, my refrigerator, dishwasher and washer. My refrigerator and my dishwasher were both leaking water, and my dryer drawer wouldn't close. The tech from Appliance Wizard was great. He was very professional and he got the job done quickly. Everything was fixed and it was fine. The only problem I have with them sometimes is that the appointments are a bit far out. That happens occasionally, but when it does, I call my rep from American Home Shield and he usually figures it out for me.

Their website was pretty good and the contractor fixed the water heater quickly. They came out in a few days after I put the claim in. The heater is doing great now.

The turntable on the microwave was not turning. The tech from NEC Technology Repairs put in a new motor, and now it’s working fine. The tech was very nice. He had to order the motor. So, he had to come back in five days once the part came in. The refrigerator was not working as well. It had a wall of ice inside of it. And they were gonna order some parts for it, but the refrigerator’s too old, they didn’t make the parts anymore. So, they just replaced the refrigerator with a new one, and it’s working fine. AHS was very nice.

To get my refrigerator and my microwave taken care of, I called American Home Shield. I spoke to a representative and got taken care of. It didn't long for them to send someone out. They were very proficient and professional. I liked that I saw a picture of who was gonna be here and that I could track them to my home so I knew when they were arriving. However, the contractor had to order the parts and had to be back multiple times because what he thought was wrong with my microwave wasn't. He couldn't figure it out. Then he said that it was gonna have to be taken to the shop. He would've taken it that weekend but I told him I didn't want a vacant hole there because I had company coming in town. In the end, he took it to the shop and called when it was ready. All in all, the repair took about three weeks and everything has been working perfectly now.

I had two work orders with American Home Shield, and the one for the water heater repair was excellent. However, I am not happy with my kitchen faucet replacement. I am a very new American Home Shield patron, so I had no knowledge about the replacement or the buyout process. When the kitchen faucet was leaking, the company said I needed a new faucet, so they went online and found a replacement. After it was replaced, I found out it was only builder’s substandard grade. It was faulty and it leaked. So, I had to spend Friday to Sunday waiting for them to come back out and fix it.

We had a total house system backup on the right side of our home, which affected our master bathroom and our half-bath, toilet, and sink. Everything was all stopped up. The contractor from Steven A Mills had to come back the very next day -- it was not quick fix. He was, however, very prompt and I was satisfied with the timeframe. On the first visit, he was able to come into the house and saw everything that was needed. On the second visit, he was able to do everything he needed from the outside. So, he resolved the issue in two days. Since he came early in the day on his first visit, it would have been great if he could have got what he needed and came back the same day. But other than that, they seem to have done the best they could, so it was satisfactory.

I like the security of having American Home Shield. They were very adequate when I used them. I’ve done my claims over the phone and online, and both of them were fine. The techs were here on a timely manner and fixed everything. They were good.

Five years ago they replaced a hot water heater for me for the service call fee. They sent out 2 plumbers quoting $960 and $1,400+ to replace another the hot water heater. AHS won't provide documentation of code, what is required to fix my water heater, why they authorized both quotes. WHY - they don't care. Their OPT-OUT offers were $500 for the lower quote and $289 for the higher quote in the same week. WHY - they aren't a service provider, they are a broker.

I purchased my home 8 months ago. I've used AHS 4 times. Most recently I came home to find the floor wet in a small area. Because it wasn't near the refrigerator or A/C, I thought it was a plumbing issue so I requested service from a plumber. The next day AHS plumber finally made it by. He spent less than 10 minutes in my home and told me I didn't have a plumbing problem but A/C and ok to turn water main back on. I then placed service request for A/C. He showed up the next day (more time off work). The A/C repairman never opened up or inspected my inside unit, but went outside and vacuumed the A/C drain line and tried to sell me a new unit. Meanwhile I came inside to find more water leaking in my house. He had no explanation and left.

Trying to find a person to speak with that understands what I am trying to get out. It's like they are reading from a manual and can't say anything else. I have plumbing issues that I have had 2 companies that Home Shield called that diagnosed this plumbing issue incorrectly. I have had a 3rd contractor out that diagnosed it. Because it's not their service contractor that is saying what is truly wrong, they state that it isn't covered. I read my contract and it is. I keep asking for a manager and they put me on hold for 20 min and the same person comes back saying she is someone else. Someone HELP.

Our 15 year old system leaked r22 coolant over a 30 day period and the compressor failed. AHS agreed to replace the compressor and informed us that we would be responsible for the coolant replacement. No serious investigation into the leak and no responsibility for r22 coolant problem which will not be produced after january 2020. This contractor level system was shot. Ahs agreed to the minimum possible cost of replacing the compressor with the cheapest possible solutions for them. The coolant will be close to $1,000 if able to be found after the new year.

I'm selling my condo and I had some little repairs to do from an inspection report. There were six items which included little leaking and garbage disposal not working, and so Hers and His Plumbing Florida fixed them. American Home Shield is okay. You pay the 100$ per visit. It's a good contract.

Called many times to service items in my home. All items were a once per year item. Plumbing, fan, electrical, stove, water leak. My service request was denied for each item. Contractor shows up, does an analysis and then leaves without notifying me what the problem is and does not begin or finish the repairs on the service day. I then have to call up their support line, which is located in the Philippines. The support people give the same spew off a cheat sheet paper. Every time I ask for a supervisor they continue to read off the cheat sheet and not refer me to a supervisor. They have no management in house that you can complain to. All management is in the United States and they cannot forward complaint calls. They say you have to write to their main office with a complaint.

I had issues with the plumbing. American Home Shield sent Optimum Appliance Repair. They cleaned my dishwasher, sink, and my laundry room clogged up. So, they cleaned it out and fixed the problem. I’ve dealt with the contractor before and I haven’t had any issues. He was very professional.

The process of submitting claims with Home Shield is okay. The problem that I run into is the $75 every time I call. Also, the guy that came out for a plumbing situation before did not solve the problem. I don’t think that it was tested. He thought it was good enough but it’s a residual thing. It started again and I didn’t realize until after about a week later. Most recently, we filed a claim for the electrical fan in the bathroom that went out and stopped working, Home Shield sent out Wester Electrical and the guy who came was professional. My wife was here and he checked everything and told her what was wrong and said he needed a motor. It didn’t take him long.

I recently had Dan’s Pro Lock come to change out the lock. I called it in at American Home Shield and everything was good. The guy that changed the lock was here for 20 minutes or so, and now everything’s fine.

We have hardwood floors in the bathroom and I noticed a leak. I called American Home Shield and the tech from KS Plumbing Services who came out was really nice, cordial and knowledgeable. He came in, put the little shoes on his feet and he fixed the leak. I was very pleased with him.

I had a hot tub that was covered and in the past year, we got rid of it. I called to say, “I don’t need the pay you a fee anymore for a hot tub that doesn’t exist.” And the rep said, “No, you can’t change it until renewal time.” I can understand that, but I don’t know why we can’t adjust things in stride. I know this isn’t exactly insurance, but every other form of insurance can make adjustments immediately. Still, I really like the concept of home warranties, and I like American Home Shield. We had a garage door claim more than a year ago, and though there were some interesting philosophical discussions about what constituted a garage door opener and what didn’t regarding pieces and parts, that was also fixed quickly and on time. It certainly met my approval with regard to price. I only had to pay $100 for the service call. The service call price might be a little high, but I like the cost of the overall warranty.

The toilet wasn’t efficient as it should be so I called American Home Shield about it. I called on a Friday and they sent someone out that Monday, which was acceptable since it wasn’t an emergency. The tech from Mayes Plumbing & Heating that came out was efficient. Everything was good. I got an understanding of everything they were saying.

American Home Shield is easier to work with than the other company I was with. We had an AC go out and it took the other company four weeks to get us a new AC during Texas August, so we switched over back in August. Recently, I filed a claim when the person who originally installed our heating messed the electrical up, then I was contacted and AHS gave me the number of the guys so I could call them. They were out there within 30 minutes, and the issue was fixed within an hour. The reps were professional and courteous and they got the job done within a reasonable amount of time. I also like the fact that when you pay your co-pay, you pay it through them. You could just pay over the phone and you don’t have to pay the person coming in.

On the day that Right Tech was scheduled to come out, there were brush fires and all the roads and highways were closed down. So, they had to cancel saying I live in the fire zone. I completely understand that. So they rescheduled and came out the next day and fixed the problem. It was a good experience, and the technician was great. My house is 30 years old and things start going down, and it's a lot cheaper to pay the $39 a month with American Home Shield than it is to buy a whole new appliance when they go out.

I got the introductory rate where I think I 660. And then, the following year, to renew, it was 960. That was a little high. I called them up and they discounted down some. Their service was good, but I felt it was overpricing, but then, they’ve been doing that for a long time. I did call another company to verify, and they were probably within $50 of each other. So, it was fairly normal.

I requested to the American Home Shield for changing the lock, and then Dan's Pro-Lock had to make an appointment. The tech came out and did it in about 20 minutes. It was good.

My most recent claim went great. One of the outlets was burned out. The tech was professional, very knowledgeable, friendly, and quickly resolved the problem.

American Home Shield is quick to set up appointments when there is an issue. We've been with them for five and a half years. One time we had a water heater situation and the plumber mentioned that it took a long time to get in touch with American Home Shield to just tell them what the diagnosis was. Other than that, I've never had a problem with any of the service professionals that AHS has referred for service. They were very professional and knowledgeable. If there was a problem with something, I would ask them what type of problem it was, about how long it would take to fix, if they needed to have a part ordered and about how long that would be. We even had them come and do a pre-winter inspection of our furnace just to make sure everything was running okay before it got really cold, and that was nice.

The chain that wraps around the garage opener stopped working, so Overhead Door Company of Springdale had to come in and change a part that goes inside the garage opener. That made the chain start working. They were able to get it fixed in less than 15 minutes. Overall, it was a great experience. I didn’t have to call someone and place a service request. I was able to do that online at American Home Shield which saved me a lot of time. Once I did that, within a couple of minutes, I knew that someone was assigned to it. And a day later, someone was there.

There was a switch on the heater that wasn't coming on. I was very pleased with the claim process with American Home Shield. Millennial HVAC came out and I was also pleased with them. The service guy was really professional and very good, got our problem fixed and was really quick to get out here.

I’m a repeat and happy customer of AHS. I was having issues with my electrical where the switches I knew were live, but they weren’t turning on anything. I went online and it was easy to navigate their website. It told me that I should hear back within 48 hours. The electrician was very friendly. He answered my questions quickly. Sometimes, service providers can talk down to you as a female whenever you’re dealing with home repairs, and I didn’t feel that way at all. He was really helpful and to the point, and it didn’t feel like it was condescending. I really liked him.

I joined American Home Shield because of their coverage which was better than other companies. JT services, the contractor who came was very responsive to my needs. They came out and did an initial check on my furnace, a winter check, and then, suggested that I look into a quotation for another furnace because mine is so terrible old. And truly, the week that I was looking at their quote, ‘cause they gave me a quotation for some equipment, came back and even measured more thoroughly, my furnace broke down. So, I had to take this quotation. But we had some issues with the equipment needing another part, so it couldn't go in the day that they picked up the equipment. So, there was some confusion. Plus it took a long time and I was without heat.

My claims experience with American Home Shield went very well. I've had them for quite some time now and so far, I'm satisfied with the contractors that they've used.

My heater would not start, so I submitted a claim to American Home Shield online. Their response time was fine and the contractor from Rush Heating & Cooling was nice. He did his job and he was able to tell what was wrong. The pilot light was out and he did a little bit of cleaning for us because it was dirty. Since the repair, it has been working perfectly fine again.

American Home Shield's contractors have been good. There were two different groups that came out, one that did the replacement for the sewer ejector pump, and the other one that came to see why it’s leaking. They seemed to know what they're doing and they're very informative. They went through a bunch of checks and showed me what they're doing and how they're checking.

We have two furnaces and the downstairs furnace wasn't kicking on. It turns out that when the air conditioning was fixed in June, where we had a new compressor put in, a wire was disconnected. That was another American Home Shield service call through a different contractor. The tech who came out for the furnace was very good and he was able to figure it out immediately. He plugged it in and everything was fine. However, American Home Shield's reimbursement rates to the contractors aren't as high as what they can get. So, the contractors don't always give the same priority that American Home Shield claims that they do compared to people who call contractors directly. I don't know if that was the case in this instance, but a tech who came out for a claim had told me about the issue.

I just had a heating tune-up and everything was okay. I filed the request online and the process was easy. The contractor that came out said something was wrong with my furnace, one of the lights was flashing. He told me to get that fixed at some point. He was great, very knowledgeable. One of the best ones I’ve had that has come out. So far, the text messages and the emails were fine, and the people that have come out have been awesome.

When I had a routine furnace check, the contractor called me right away, showed up on time and did what he was supposed to do. He checked everything and then tried to add on anything. Everything went great. Now, my heater quit working and I’m waiting for a person to come tomorrow.

The issue had to do with my central vac. Sometimes, trying to get to the operator can be difficult and a little bit frustrating. But I know Home Shield has a lot of customers and it just takes some time. I left it up to Heath Electric to check on what they were trying to fix, I paid in advance, and that was about it. Two of them came. They’re on the Eastern Shore. They had to come across a bridge and pay a big toll to get here. And the tech said, “Well, can I come today?” I said, “Great, come on today.” And so, they came and did a nice job. They were really good. I haven’t used the vacuum cleaner since they came because it’s just me and my wife. But I have a feeling that the issue was resolved. We don’t make a mess so I haven’t retested it, but I’m pretty sure it’s gonna be okay.

My dishwasher was having all kinds of electronic problems. It was beeping back and forth. It’s a two-drawer system and it was making all kinds of noise and I couldn’t get it adjusted. I did a claim with AHS over the phone because it was my first claim. The claim rep was good. The contractor from Wade P. Adams that they sent was very good. He was the second one that’s been out for the same appliance, but the people before them were very good, too. But it’s been since September, and I still don’t have a dishwasher.

I submit my claims over the phone and the process is easy. I’ve had very good success with the contractors. American Home Shield has better contractors than I had with the other company before. The last contractor that came fixed the pipe, but it didn’t work. Another tech came, and not only did he fix the pipe, but he determined that there was asbestos behind the wall. He showed me how to file the claim and called Floodmasters to come and dry it out. He was quite thorough, and I appreciate it. American Home Shield's response time was good, and the technicians have been very good. I’m very satisfied.

The toilet would flush and fill up, and then it would start flushing again. I submitted the claim online, and then I had to call the representative because we had reported a plumbing issue at one point and then it ended up being a sewer line that they had to fix. The AHS reps I dealt with were helpful and pleasant. The contractor that they called came out in two days. It was the same guy who had come out to look at the three toilets that would not flush. At which point, we determined it was the sewer line. We did not, however, have them fix it because it was $8,000 and they did not get it done for much less than that. So, they never really closed that out. Still, the guy was good and he put a new gasket in it. But, I'm not happy with it because the flushing is loud.

My heat wasn't working properly. I typically go through an automated system whenever I submit a claim. I understand there's an internet way to do it, but I'd prefer to do it through their online phone system. The first time, I misunderstood that the time frame was 24 hours for a call and 24 hours additional for them to come out. I made a request for service on a Friday and somebody called me on Saturday. But then, somebody informed me that it was business hours. Paco Heating & Air came out and I wasn't really impressed with them at first. Later on, I thought these guys really knew what they were talking about. They were awesome. Everything is great now. It was an efficient and timely experience, and I'm ecstatic with the results.

I submitted my email with receipt to AHS 9/14/19 for a refund for a dryer I bought. AHS gave me the option to buy my own and they would send a check to me for the cost. It is now 11/14/19 and I have not gotten a check from them yet. I have called numerous times, and am currently on hold, again, with them. They don't know if and when my check was mailed.

On 11/4 I submitted a service request with AHS for my gas furnace and Rainier Heating and Air was assigned as our contractor. They came to check our furnace and said we had a cracked heat exchanger, that there was corrosion and build up in the furnace and it needed to be replaced. They told us the unit was leaking carbon monoxide and advised we shut it off immediately until it can be replaced.

I was very excited to get AHS coverage for my new home I bought, until I made my first claim. I opened the claim on Sept 7th and still to this day it is not complete. I paid the $125 to have a contractor come look at my dishwasher & washer. One came and said my dishwasher needed replaced but could fix my washer. AHS said they needed a second opinion on the replacing of the dishwasher, so they sent out Sears which was a no show THREE times.

We had a furnace breakdown. Technician came up and diagnosed zone board failure due to normal wear and tear. In the contract which I signed it clearly said that All components and parts of the following heating systems: Forced air (gas, electric, oil) are covered. But their authorization department said that this component is not covered under some section 8.2 which doesn't exist in the contract which was signed by me. DO NOT be fooled. They will not cover anything over $15 switch. Absolutely dishonest.

This company is literally the least American place I have ever had the unfortunate experience with. AMERICAN Home Shield, yet you NEVER talk to an American or anyone who speaks ENGLISH correctly. I figured out my heat wasn't working so I called my handy dandy insurance American home shield. They got someone out to my house the next day, but what they found was amazing! Apparently I am a liar. My house has never had heat and it hasn't for years!! How amazing when I moved into this house in December the middle of winter and I was toasty warm.

This company continues to use contractors that are dishonest. I filed a claim and a company was sent out to look at my HVAC unit. The company that came out advised me that I would need to get a new unit. They quoted me a couple of prices and told me I could finance through them or I could use my warranty. I received a call today from American Home Shield telling me I was not covered because the guys put in my report that it was a pre-existing condition and I should have been able to see that something was wrong with it. I am not an HVAC Specialist. I just know one day the unit stopped working. Sound pretty convenient for this company especially when I went to see the reviews and they seem to always use this company. Would not recommend using this company for home warranty.

I discovered water coming up onto my floor through my saltillo tile in a spot in my hallway. After inspection all around I thought it might be an under slab pipe leak since there has been some ground shifting in our area due to very radical weather changes. I put in a claim to AHS and a plumber was assigned right away. Though this plumber was booked up and not available for a few days, they did come and assessed the situation and worked with AHS to get options for me. In the end this plumber was great and was able to troubleshoot my leak and do a re-rout through my walls and attic saving me a huge destruction of the floor and concrete inside my house. I am 100% satisfied and AHS paid a major portion of this cost.

The pilot light of the heater wouldn't stay lit so I submitted a request to AHS to have a contractor come look at it before winter hit. The tech came, cleaned out the little gas line and then it lit. We tested it and he put it to where it would kick on. But it literally shot fire out, almost burned his face off. So he said, "We can't fix this. You definitely need a new furnace.” The heater works now and it's awesome. It doesn't blow people up and it doesn't seem on fire. AHS did really good. We did have some mix-up though on the $75 fee, but that got settled and taken care of. I've been with American Home Shield since I bought the house last November. It had AHS then and I just kept it and renewed it because I don't know how old the AC unit is nor the water heater. I usually call whenever I submit a claim and the process has been good.

There was a part that was faulty in the microwave, and I called AHS. Their representative was fine. American Express Appliance came out and repaired it very quickly. They had to come back with the part. It took them five minutes. The appliance is working fine now.

It was very easy to submit the claim, and the contractor came the very next day. They were very prompt in getting out here. The tech went down to the heater and checked everything out there and came upstairs, and looked at the console and then figured out that it was problem. He had to replace the console because it wasn’t talking to the heater, which is why I didn’t have any heat. He was very professional and very quick.

AHS sent me a promotion to have my furnace cleaned and inspected. I called in and was immediately contacted by their contractor. However, there was a conflict in schedule so I was rescheduled to another company. The techs who came were awesome. They were timely and provided great customer service. I had a bird that was dead in my furnace and they were nice enough to take it out for me. AHS and their contractor were very efficient.

I've been with American Home Shield since 2017 and so far, I've submitted three claims. Their claims process was easy and their customer service was responsive when I had questions or concerns. They’ve all been really good. I had a fine experience when the tech from Eagle Heating and Air Conditioning came out to do a a routine maintenance. He was very professional.

Our central heat was not working. I sent a claim in electronically and it was a perfect experience. The contractor met the expected timeframe and they came here within 24 hours. They had to order a motherboard, and everything has been performing fine since the repair.