American Home Shield Reviews

Central Ohio came out for my plumbing claim. They were professional, and they told me what the problem was and what to do if it happened again. It went fine. Every time I call and put in a claim, it’s quickly responded to. So I really appreciate that. My only concern would be the fee that is paid every time. After so many calls, it should be waived. But it’s saved me quite a bit of money. It's been a help.

I've been with Home Shield for three years. I was originally given the first subscription with them when I bought the house. Because I have a pool, I kept it going because pools are rather expensive. But the problem is, Home Shield never fixes something. I had to have somebody come out to fix my pool pump four times. Instead of just replacing the pump, they put band aids on it, and then I have to continue paying $75 every time somebody comes out. It's getting expensive. For the dishwasher, there was a design with it which is plastic, and it broke. David's Appliance Service came in and fixed it with metal parts. The tech knew what the problem was before he came here. But Home Shield would not let him order the parts until he came here and verified it. I had to take off work two days instead of one to get the problem fixed so he could have come here with the parts if he already knew what it was. I'm not very happy with Home Shield.

I was telling some people about American Home Shield because someone had told me about it. I heard it not just recently but when I made the call to sign up. I was very satisfied with AHS. Requesting a service from them was very simple and easy. I called and the rep was very helpful, courteous and professional. I had a guy come out to take a look at my dryer and it needed a part. It’s an old dryer and I was concerned that they were not going to be able to find the part but they did. The technician was very professional too. He was nice and respectful. He took care and had no problem whatsoever.

When my wife opened the fridge door, it was not cooling. American Home Shield set out Sears and they were pretty good. The problem was taken care of in two days which was very quick. The guy was very and respectful. I am very happy with both American Home Shield and the guy who came to fix our fridge.

I had a toilet that would not stop running. There was something wrong with the apparatus inside. I called AHS about it and Amazing Plumbing responded the next day. They told me what the problem was and what they were gonna do. 30 minutes later, they were finished. And it's perfect. But I had another little plumbing issue with a drippy faucet and he was there but they said that would have to be another claim. I'm not gonna pay another $100. When he was here, he could've fixed it in about three minutes. These guys are so expert. It's a little bit ridiculous to service just one specific thing when you might have two specific problems. If AHS would include something like if the customer has another small item, that would be understandable. Other than that, it's a good service. When you have something wrong, they come out and fix it.

There was a problem with the mechanism that raises and lowers our garage door. That was my biggest concern because of my health. I couldn't raise and lower the door manually. I knew I had to have that working. I made a claim and the process was fine. I called the contractor that was listed and they made an appointment to come. They were very professional. They looked at the mechanism of the door and determined it was one of the parts in the mechanism. They came over the following couple of days and they changed it. It's been working fine since then.

I had some toilets not working correctly and a tub faucet leaking, and Best Care fixed those issues without problems. My garbage disposal was not working and they fixed that too but I need to reopen the work order because there is a leak in the kitchen area. I found out just a few minutes ago. I normally go online to submit claims to American Home Shield and sometimes, there may be limits on how many toilets I have issues with that I can submit a work order. With the pandemic going on, I don't want people to come and visit my home frequently. So, most of the time, if it's small issue, I can deal with it until I have something I'd have to fix. Then, I just submit the work order altogether. I had a ticket that was open for two years and finally, it was adjusted but it took a long time and it got to a point where you would just say, “Forget it”. So, I have a mixed experience with AHS.

I couldn't get the online scheduling of the gas furnace service to work. I tried it three or four times. I had to call in and then I was on an extremely long, rude wait by American Home Shield. Patriot Plumbing came out. The guy did the wiring of the furnace that was screwed up and a lot of things that were wrong with it. Then the vacuum switch and the glowplug were replaced. He did a good job. I’ve had one service call already so it’s been beneficial to some degree. But then because of the online scheduling of service calls, I'm not really satisfied. If they have a system that they claim that works, make it work. Otherwise, shut it down. Don't say it works when it doesn’t.

My claim with American Home Shield on a pool issue went well. The tech solved the problem and explained the situation. I met with him at the front door, but he was obviously six feet away, and then I directed him to the backyard. He didn't really know what caused the issue. Either the first technician didn't reset the computer or something happened where the computer thought it was an old filter. The problem itself couldn't be traced. It was just that he was able to fix it. In 2010, I had American Home Shield as well on a different address. It was the same thing where they came out and repaired something right away. So, they were a good company.

Everything’s been good with American Home Shield. It's really easy to get ahold of people and they send people right away. Recently, there was a leak in my gas pipe. At first, we thought it was the tank so the propane guy came out. He told me there was also a leak in the ground that's why I got American Home Shield to send a plumber but we ran out of gas in that time. We don't have any gas and we're probably not getting any till next week so there's not any way to really check. The plumber did put a whole new lining underground so that's how they took care of the problem.

The AC was shutting on and off after it would be on for a little bit. It would turn itself off. I sent in a claim over the phone and they went over everything in detail and let me know how the process was going to work and how the billing was gonna be. They were very professional. I spoke with the tech before and after the service, and he told me what he was gonna do and how he was gonna do it. Then he told me what the diagnosis was and how he fixed it. So he was on top of things.

The garage door was not opening, so we submitted a claim with AHS. The contractors came out, fixed it and did a great job. The guy that was there was very good. We were happy. They repaired it the same day. But that the type of spring that was used was not something that AHS covered, so we had to pay extra for that.

AHS's contractor, Atlas Residential Services, came out for my appliance issue and they were great. But the company before them damaged my refrigerator and I had to fix that myself. They didn't ground the motherboard and it kept blowing through my circuit board. The company claimed that they didn't do that. Still, everything is working fine now. AHS always sends somebody right away when I file a claim. They always take care of my problem.

Two bathroom sockets weren't working and one in the garage wasn't working. My sister was there when the contractor came out and she said everything was okay. Everything's working fine since the service.

The tech that came out for my pool was polite and professional. He knew what he was doing. He fixed the problem. I've had American Home Shield for years and I'm really happy with it. In my experience, the home warranty benefited me. I've come out better financially. If I didn't have it, I would have put out a lot more money trying to fix this stuff.

The refrigerator stopped cooling and Suffolk came out. Their professionalism was excellent. I had to get a new refrigerator but I had to pay for it. I’ve been waiting for about a week for the reimbursement to come in the mail. It could be faster. Also, when I had to call to get the new refrigerator, I was waiting for over two hours because if I didn't wait, I wouldn't be able to get the claim for it. Still, it was a good experience with American Home Shield.

American Home Shield was referred to me and so far, I'm very satisfied with them. I recently had a plumbing issue and they sent out Bestway Mechanical. The tech was on time and he did a great job. The issue was resolved and everything was fine. AHS was also very efficient. I was able to just call and utilize the automated service, had contact from the contractors as far as doing the work, and the work was completed timely and in a professional manner.

I have a rental house and my resident there had a claim for it. Big Orange was sent out and I was called me as there was a problem with access to the cleanup. I approved over the phone for the tech to fix that so that they could get access easily. They did the job and things have been fine since their visit. Overall, I'm semi satisfied with American Home Shield. There were a number of claims regarding a refrigerator and it seemed like they were always finding a reason to avoid fixing it.

AHS offered a $75 tune-up on the heat and air system, so I called them up. The contractors came out and checked everything on the list. They went up in the attic, looked around and checked all the wiring, the coils, the CO2 in the house and everything was fine. I was really pleased with the service. They looked at the thermostat. The guy said the thermostat works but it's really complicated and it's really old technology. He said, "I would suggest, if you do wanna get a new one, the new one's 100 bucks, and we charge $80 to install it," which was what I wanted to do anyway. Because the one that was in there was from the original when the house was built and it was really complicated to figure out. I've had to call the electric company twice to get them to explain stuff to me. So, he took care of that for me.

The first time Dave and Sons came out, there was a leak in one of the fixtures that was on the sink faucet. I called again because I needed someone to personally put the new faucet in. I appreciate American Home Shield and the things that I've gotten so far.

I filed a claim with AHS for a refrigerator icemaker issue and a washer issue. Then, I received an email saying they received my claim, that they had it assigned to a contractor, and they will be reaching out to me shortly to set up an appointment. The service from the contractor, Sanders, was great. We've been without an icemaker for a long time and it's really good to finally have one that's working. AHS is an awesome investment. Every time I tell anyone about my experience, my monthly payment, and that I only have a deductible of $150, they jump right on it. It's the best thing that's ever happened to me.

A technician came by for a routine maintenance. He was super friendly and helped me with everything. He serviced my furnace. My Nest thermostat, though, is telling me that it keeps turning on and off frequently. Hopefully, my Nest is incorrect because the tech said everything was looking good. I thought that was a bit strange. But aside from that, the gentleman was wonderful, very helpful and very knowledgeable. He did an absolutely great job. It was a wonderful experience.

My freezer kept freezing up for months. Everything that I read online said that chipping the ice away was what to be done. I did that. I called in a claim with American Home Shield on October 4th and a guy came. As much as I chipped the ice away, the freezer iced over and he couldn't fix it. He said the units are faulty which was what I also read online. The freezer needed to be replaced because every three weeks, the same thing was gonna be done when the freezer was icing up. At one point, I took the ice maker and turned it off for six months because I couldn't take it anymore. I cut my hands trying to chop out the ice. It was bad. It's really the worst design I've ever seen.

The drum on my GE dryer wouldn't go around and it wouldn't dry. American Home Shield sent a man out and he was very efficient. He called me and told me that he was on his way, and he’d be there in less than 30 minutes, and he was. He came out very quickly and explained everything. He told me exactly what he was gonna do. He checked it, and he knew exactly what it was. He opened up the thing and said that the belt was broken. He put the belt in and it worked like a charm. He fixed it right away. He was great, very pleasant and very efficient. Overall, American Home Shield is a godsend for me ‘cause I’m by myself. I’m divorced. I’m 73 and I can’t do repairs.

American Home Shield is awful and I'll be canceling my contract at the end. I had to fight tooth and nail to get my fridge repaired. They wanted me to buy a new fridge and they were only offering me $3,000. I had a custom-fridge and it would have cost me double that to replace it when I kept telling them over and over again that there was a replacement part. They refused for over a month to look up and see that there was a replacement part. And only probably because I'm intelligent and I'm an attorney did I get this resolved to my satisfaction.

My most recent claim with American Home Shield was for a plumbing issue. The contractor was very professional. On the first attempt, they were very helpful. There were a few different issues and they resolved all of them pretty much. But there was one issue where it was still having some problems. They came back out in a timely manner, much more timely than I thought they would which was great. We've had American Home Shield for a number of years now but we're kinda on the fence as to whether or not we're gonna renew. It's a cost benefit kinda thing.

Apalachee Home Services came out to fix my microwave. It kept shorting out. I would close the door, it kept on giving me a door error message. I couldn't use it. It was a good experience. The contractor was very professional and timely. He fixed it and left. Everything was fine. American Home Shield has a good service.

I'm a realtor and I refer American Home Shield to a lot of my clients. My mother-in-law's husband is deceased and she has been living at her place by herself. I wanted to make sure that when something comes up, she's not scrambling to figure out a way to pay for the repair of the issue. Recently, there was something wrong with the refrigerator at my mother-in-law's house. It wouldn't stay cool. I was informed by the techs that they couldn't fix it and so AHS was gonna replace the refrigerator. The only issue we've had with them is that they never contact my mother-in-law. When they come out, they always contact me and I keep giving her number as the number their tech should contact.

I called American Home Shield, I paid them 100 bucks, the contractor came out and did what they were supposed to do. So, it was perfect. The claim submission process was very good. I had a video call with them so that they could look at the dryer that we needed repaired. They had the model number. It's much easier than it used to be when a service person would come out then have to leave and go get the part necessary. The contractors who came were very professional guys. They wore their masks, had booties over their shoes, did the job very quietly, and left. All was good.

The contractor that came out for our appliance issue was really good. He was very informative about what was wrong with our appliance. He let my husband know what part he was replacing. My husband really liked him. We were very satisfied with him. Everything was done very quickly. This was the second appliance that we had looked at with AHS. I'm very happy.

My air conditioner wasn’t working. I went online to submit the claim to American Home Shield, and they assigned a technician to it. They called me and they came out and fixed problem. They did what they were supposed to do. I was happy with it. The tech let me know what was covered and what was not covered. Cleaning on the coils wasn't covered. I ended up paying about $300. I paid for 75, plus I paid 225 on top of that. So I wasn’t happy about that, but it could have been worse. The coils was my fault because I didn't change the filter out. If I changed the filter out, I wouldn’t had dirty coils. Overall, I put three claims in to American Home Shield and I'm pretty satisfied with my experiences.

After I submitted the claim, the contractor took a little longer this time to come ‘cause I had to cancel it the first time and so they did claim the day after ‘cause I wasn't gonna be here and they were going to come that day. So they honored that and they did it the next day, so that was fine. Jaeger Electric was sent out and just flipped a switch and everything worked. I blew a fuse and there were some other outlets that weren't working prior too so everything was fixed up. I've also had plumbing and heating claims before and everything was working fine after that.

We called Home Shield about several electrical issues. Total Tech came out and their professionalism was great. As far as Home Shield, the communication is difficult. It's really hard to get them even to make a service request or to have a question about our contract and the services that are covered.

The service was excellent. The AC wasn’t cooling. Not only that, the compressor wasn’t turning. The Star tech was knowledgeable. He was in and out in a few minutes and everything was fine. The reporting to American Home Shield was easy. The rapid response time from Star Air Conditioning was excellent and we are trouble free.

One of my toilets was running constantly and the inside part was pouring over. In another toilet, the shutoff valve was dripping when I tried to turn the water off. AHS's contractor fixed those issues.

American Home Shield gives me peace of mind. It's all insured, and I don't have to worry. I've never had issues with them. I wouldn't have them if I did. In fact, I've signed up at least half a dozen people with them. The claims submission process is easy because it's cut and dry, and the easier it is the better I feel. One time, my fan motor went out in my oven and the guy that came was very professional.

I filed a service request for my fridge. The water wasn't working. The process of submitting the claim was very simple and a contractor came out in a couple of days. He was excellent and very detail-oriented. But he had to get approval and get some something ordered for the repair to be done right. He came back a couple of days later and fixed the fridge. It was not too long though. I'm glad I have American Home Shield. Their service is great. I've already recommended the home warranty to my friends and one of them has already started using it.

It's worth it to get American Home Shield. It's a good choice. It saves you from troubles and they have a pretty good system. You pay your $100 share and they assign somebody. They're very good at that. You know that you’ll just be charged $100 and that they will pay. I've used them two times and they have a good network of vendors who pretty much know what they are doing. Recently, Piedmont Mechanical Contractors came to service my floor heating for the air conditioner for wintertime. American Home Shield didn’t take the bill though. I took the bill but I took that contractor because it was American Home Shield's.

I called up and told American Home Shield what my problem was. I had a high water bill, so they had to find a leak somewhere. The first plumber they sent didn't seem like he was interested in finding anything. He was very abrupt and I didn't like him. American Home Shield sent a second plumber and they did a much better job. They communicated and they explained things to me. I'm very satisfied.

The microwave kept blowing a fuse outside on the breaker. The guy who came seemed to know what he was talking about. He’s been out before. Nothing was fixed though. He told us that the wiring to the house didn't support a microwave because of the amount of energy a microwave uses. It kept shutting off at the breaker when you would run something besides the microwave on the same line. If you run a hairdryer and the microwave at the same time, it's gonna trip it. The solution was that the microwave needs to go on a different circuit so it needs its own circuit. The problem is they didn't do that. The electrician that came out said, “No problem. We need to run an independent circuit from the microwave to the panel,” which is a very simple thing. You just take a wire and you run it through the attic to the panel, and you put in an independent circuit for the microwave. But American Home Shield refused the claim.

I have a double oven and the control panel on top wasn't working. I can't see anything. Also, there was a switch for the oven light, and the oven light was not working. Its light stayed on. They came out on time and they explained this oven was discontinued. So the factory does not have a replacement control panel. So they had to take that top and send it to a repair place. It took a while for them to get that board back from the repair place. It took about a month and a half to finally complete it. It was working fine. But yesterday, we were making bread and then the oven light is not working again. So I want to contact American Home Shield. But I'm a Realtor and I recommend them. My office recommends them as well.

My past two claims have been phenomenal. My most recent one was an icemaker that went out in my refrigerator. The gentleman who did the repair happened to have been off due to an injury for the last couple of months. He was just back on the same day I put in my ticket. He came out same day, already had the part in stock and swapped my icemaker out. We were done four hours from ticket opening to ticket closing. It was unbelievable. The one before that which was my AC repair took a day. The guy had to go get a part but he came over the same day. It was pretty awesome too. We've had AHS since we bought this home because the last owners prepaid it for a year and we renewed it. We had some hit or miss previously and I don't know if AHS is filtering out some of the poor vendors but I've had nothing but excellent experiences pretty much this year.

I just had a new air conditioner. My old one was over 18 years old and it was really bad. It stopped dead. I submitted a claim and the process was satisfactory. It was easy. Everything went well too. The techs wore their masks and they were courteous and knowledgeable. They were perfect. I've had American Home Shield for over 20 years and I have no problem with them. They're wonderful.

Recently, I did two claims with AHS. The first one was for my furnace checkup. The second one, my compressor on my unit outside was not working, blowing out hot and cold air. The only problem I've had with AHS was that when I called, I didn't get a person. I've got to go through so many different things to talk to a human being.

Recently, the drain was stopped up. The man who came was very efficient and very professional. Had it fixed in half-hour, and everything went fine. I've had American Home Shield for a long time now - 20 years. American Home Shield has gotten to the point where when you make a call for a claim, sometimes you don't get any response at all. Most of the time, "We're sorry, we're very busy. You'll have to wait 30 minutes before you can talk to somebody." That's been happening for the past 10 months.

The guy for the last claim was a very nice gentleman. His name was Stanley and he was respectful. He had to call up someone in a certain department to ask about how to do something with the door latch but he did everything that they told him. He did the job right. He completed it and I was very satisfied. As far as the others go, every single one of them that came was marvelous. They came in with their masks. They were very clean and took all the precautions that they could. I was very pleased.

I’ve had several claims with American Home Shield, but this recent one is embarrassing. I moved in, and after the move in, the garage door wasn’t going fully up. It looked like it was just a different brand than what I was used to, and the cord that we connected it wasn’t engaged. It literally took the tech 45 seconds to fix. This is my third claim with American Home Shield, and they've been fantastic.

My oven would turn on but wouldn't stay on. I submitted a claim with AHS and it took a little bit longer than I wanted for it to get fixed and I'd prefer that person was able to come to my house faster. But my experience was fine and the contractor who came out was pretty professional. He came to my house when scheduled and gave me a heads up. And within a reasonable amount of time, he was there.

The technician that came for our recent claim with AHS was very professional and he found the problem quickly and solved it. The service of AHS is very good. I'm very satisfied.

AHS came with my home when I purchased it and I ended up renewing the contract because they were the most affordable. They've fixed my garbage disposal and repaired a dishwasher and my swamp cooler, twice. When I submit claims, I make a phone call and use the automated system, which is fine, and typically, I get a text and an email within 15 minutes that indicates that the claim has been filed and who is going to be my contractor. Usually, I hear back from somebody right away. But I filed a claim last week to have somebody come out and look at the refrigerator but the contractors that they assigned it to hasn't reached out to me yet and they have charged me the $75 fee.

The tenant reached out to me for having some trouble with the bathtub and shower. The thing that you pull up and down to make the water come out of the showerhead is stuck and the drain lever seemed to be broken. I put in the request and American Home Shield sent out Circa Mechanical. They took care of everything and the tenant is happy.

The door was coming down fast. I logged in online and submitted it. The website was simple, straightforward, and to the point. AC Overhead Garage Doors came in and fixed a bolt. They were professional and they did a good job.

My husband submits the claims and he doesn't have any problems with it. But I hate the “Push one, push two”. It's really impersonal. But everybody does it. When we had a plumbing clog, the tech who came out was excellent. I told my husband he was probably the best vendor we've ever had at the house, and I want him to come back if we had a problem.

The plumber got the clog out and everything has been fine. He was very professional. He did a wonderful job. He spent almost four and a half hours out here. He was enjoyable to talk to. But I'm considering changing my home warranty because of an issue I had with my stove last year. It took AHS way too long to find the part for my stoves. One company said it couldn't be fixed, and then they got someone else to look for a part. It was during the holidays and it took almost six weeks through the holidays to get a part. So I went without stove or an oven for six weeks. I had to keep calling and keep calling. I told them that I thought there should be a time limit in the amount of time that they should be able to fix it. But they never got back to me. I asked to talk to a manager but I never received a call from a manager.

I had a claim for my refrigerator and the contractor had to work on it twice because they had to order a part. It was kind of lengthy to get the part, but they finally got it in, in about four months. Water was coming from up under the refrigerator, which kinda ruined my floor. But other than that, they came on out and they were nice. American Home Shield has been prompt as they can be during this pandemic. But I noticed that on big-ticket items, I have got to come up with money, with the copay I pay every month. I had to come up with money for hot water heater. Then I didn't get my air condition done because of the fact that it was too high. I'm a widow so it’s a little bit hard on me because what they wanted to do was put a unit in here. I couldn't afford to get a unit that totaled up to be 7,000. But being a widow, I need Home Shield for what it’s worth.

J and L Plumbing was assigned for a plumbing issue I had. The same guy came out both times. He had to take pictures and get that approved then come out again and actually do the repair. He was really honest and very knowledgeable. Most plumbers and air conditioning people would stick a band-aid on something then go, “I don't really know why it's doing that. But here, I stopped it for now.” The J and L guy actually fixed the problem and was very informative about why this couldn't be there and why we had to fix this. I paid $75 for AHS to send someone out. The tech came back out and charged me another $150 because they thought AHS would cover it. But I was under the impression AHS didn't even cover the claim.

Thus far, I'm very pleased with American Home Shield. I'm thankful that we took the initiative and went on and applied for it. I had been watching the commercial for a while and it looked like something we should have. We kind of put it off but I'm glad that we did. Already, I'm seeing the benefits of having made that decision. The site was very user-friendly. It was the first time I've ever done anything like that and I had absolutely no issue. Everything went swimmingly well with the claim. The tech was able to come in and it might have took 45 minutes max. I've been kind of spreading the good word about American Home Shield and trying to encourage my family members who are home owners. My mom is a renter and she was wondering if American Home Shield has anything for renters.

My air conditioning wasn't working. Submitting a claim for it to American Home Shield was easy. I just went online and clicked “air conditioning not working,” and then the contractor came. He found out the issue, had to order a part, came back another day or two later, and fixed it. They also sent someone out who fixed my dishwasher. The experience was also really fast and easy. I did it online, the tech came, he fixed it, and it was fine. My dishwasher is old and I need to get a new one, but he was able to fix it for the time being. American Home Shield is reliable, and they have a good network of technicians that come and fix everything.

We submit claims to AHS over the phone and normally it doesn't take long for them to respond to our request. Recently, we lost power on one side of our room. AHS's tech came out and he was very professional and polite. He knew what needed to be fixed and did it. The whole experience was great. Other people should check AHS out. They provide good service and send quality people to our house. I'll recommend Home Shield to a lot of folks. I've told my son about them and he now has Home Shield.

There was a leak in our refrigerator. We made a call to American Home Shield and the process was easy. The contractor came in and did what he had to do and left. It was quick. I'm satisfied with American Home Shield.

The AC wasn't cooling. The guy from May Heating and Air came out and said it was low on Freon. He added Freon to it. It took him not even like 30 minutes total. That cost me about $100 for them to come out, and then another $150 for the Freon, so $253 for that repair. Hopefully, it lasts. If the Freon goes out again, that's another 253 and I'm at $500 for the AC unit, plus the $500 for the Home Shield warranty, so that's 1,500. It can get expensive quickly. If the service call was a little cheaper, that'd be great. I was skeptical when I first got American Home Shield. As of right now, it's okay. I have peace of mind.

YCM Heating came and put in the new furnace and made sure it worked properly. They ordered it and it came in about three days. I just wish AHS has a faster response time when calling the claim in. It takes too long. I've had this issue since I've been with them. But when things need to be replaced or repaired, I can do it at an extraordinarily reasonable price.

My claims experience with American Home Shield went good. I sent an email, the contractors came out and I don't have any qualms about it.

We had a leaky toilet, and the rep from Air Pro Master came out and replaced the faulty gasket. He did it there on the spot. It was very simple submitting the claim online to American Home Shield and so far, I have not had any problems with their service.

I had American Home Shield when I lived in Seattle. The service was good. I got it again now, and I recently had a claim on my AC unit. A-US came out. Everything went fine. The tech had a mask on and never came in the house because the problem was outside.

There was a blockage. I called American Home Shield and they let me know that the contractor would call me within 24 hours or so. But I normally call the actual vendor once I report an issue. A&B was a great service. They were here within maybe two hours. The only thing that I don't like with American Home Shield is that if I call, depending on how many calls I make as far as if I have issues, they increase the deductible. Other than that, everything else is fine. It is a good experience to have them for our home warranty company.

AHS did the right thing, assigned an escalation specialist who resolved my issues in no time! So glad that the nightmare is over. I wish if they would have done this sooner, but at the end, no more issues. (At least for now!)

Buyer Beware. I have been trying to get my washing machine repaired for over a month and AHS has failed to help get that facilitated. I have called both the service company (Sears) and AHS several times and each time I have been completely blown off and told that the part is on "back order" and that they would call me back with a solution in the next 24hrs....I called them originally on 9/9/20 and the service person arrived on 9/11/20. And my washing machine is still not working and it is now 10/22/20. #americanhomeshield Fix or replace my washing machine!!!

In purchasing my home the seller and I split the cost of an American Home Shield warranty because we were told they were the BEST. Shortly after moving in I had problems with a gas forced air furnace. AHS dispatched a technician and they replaced some parts. It still did not work. A second technician was dispatched. They replaced another part. A third technician was dispatched and he left some of the parts uncovered and hanging by a wire. The furnace limped through the winter - sometimes working sometimes not. In the fall we began again to attempt to get the furnace repaired. They sent a technician who indicated the unit had to be replaced to be safe. The company said they needed a second opinion and sent a work order to another company. That company informed me they would NOT work with AHS. I contacted AHS to see what the next steps could be after numerous extended holds (each more than 30 minutes).

The American Home Shield policy I purchased is totally useless. I had a plumbing issue yesterday. My shower water wouldn't go down, toilets started to overflow, and what appeared to be feces and urine began coming into my bathtub.... all at the same time. I obviously had a blockage and needed immediate assistance. As it turns out I had a "soft blockage" and it was cleared out by a plumber. Thankfully no corrosion, tree roots, or pipe breakages. However, the "stoppage" involved toilet paper. Toilet paper is considered a foreign object in plumbing and therefore I had to pay in full to the plumber. I ask you, if toilet paper is considered a foreign object what else will cause a stoppage in a plumbing line? Don't bother with these policies, they are useless and will look for any reason NOT to cover your expense.

The warranty that I have from the purchase of my home is up for renewal. New customers get a rate of $550-$599. They had the audacity to raise my renewal rate to $834.00. When I tried to renew online I contracted for $550. It is unfortunate that the rates have been jacked up so high. I did use my warranty throughout the year. Electrical & plumbing (4 times). Is it fair that they increased this rate so drastically?

I had an electrical issue and the contractor that was sent by AHS was quick getting back to me to make the appointment. I didn't have to wait too long. They were early and they called me to let me know they could be early. They solved the problem that day without having to order parts. I like American Home Shield. It's a good company. I don't have the tools and the skills for electric and plumbing, so I use them enough to make it very much worth my while.

The tech from Class A Services was great. He's very professional. He did what he needed to do, and he was done. He cleaned up after himself. Then, he called PSO, and they came out and did an inspection, and then it was done. I'm very satisfied with American Home Shield. My mom is older and the house is older, and she's been there over 40 years, and things happen. When we've called to get things done, we've not had any problems with American Home Shield. They’ve always came and done what needed to be done without any issues. Calling on the phone is a long process. Sometimes, you might be on the phone for hours waiting for somebody to pick up. But then, once they told us about going online to do it, that's better. It's way much better than just calling in. Going online is really simple.

The website is great. I can log in and open a ticket online. They then email me right away, letting me know that a ticket has been created and assigned to a contractor. They give me the contractor's name on the email, and tell me somebody will be contacting me. I was able to fix two problems right away, so I'm happy about American Home Shield right now. One of them was when my AC was not cooling. The guy who came out said that I needed to get some Freon 'cause there wasn't enough of it.

I really like American Home Shield. When I got my new house, I had gotten a flyer from another company about the home warranty but I had a good experience with American Home Shield so I called them and got them to do my new house as well. Their rates were better and I got a discount for having two properties with them. Recently, I asked if they would come and do a furnace check for the winter. I was able to do it online for my primary property. I have a second property so I called them and they set it up for that property as well. There were two separate charges but it was a discount over what you would normally pay. The contractors were very courteous and pleasant. They were on time. They wore masks and kept distance.

The controller on the faucet to go hot, cold, and high, low came loose. When the employee came by the first time, he determined that's all that was wrong. We thought it was stripped, so he tightened it. He was very pleasant, helpful and professional, but he did not make it tight enough, so we had a second call. The second guy came out, and my wife said he did the exact same thing the first guy did. Thus far, it seems okay. However, I'm not renewing American Home Shield primarily for the cost. They've already called and talked to me. They increase their price quite a bit and I found somebody that was half the price they are.

Our heater didn't come on. My wife called American Home Shield to send our claim in. The techs came out and they put a part on it. They were polite and nice and they seemed to take their time to make sure they knew what was wrong. It's working great right now. I'm warm in an ice storm. We got trees down, but my house is warm. I'm very satisfied.

American Home Shield is a good company. Go ahead and do it. When we had a problem with our thermostat, I tried to submit the request online at first and then I called it in. It worked great. We got good service. The tech from Sevier Climate Control was very nice as well. He came out and put a new thermostat on our unit. It works great.

The heat was on but it wasn't producing heat. Submitting the claim with Home Shield was intuitive and easy to do. I submitted the claim online, but then they followed up with me on the phone and we were able to get somebody out here the next day. Fast Response Heating & Cooling was professional, especially regarding COVID. They were very knowledgeable about the issue, went above and beyond to explain all kinds of scenarios, expressed a lot of detail about follow-up as needed, and made sure that I understood exactly what he was trying to communicate. Everybody's warm here in the house. We’re good to go.

My husband was with the guy who came out for the pool. I asked him about it and he said the guy was great, very knowledgeable, very helpful and was able to diagnose and fix the problem right away. He was very thorough. The solenoid in the pump went out and he repaired the issue that day. It's working great now. We have two homes that we have covered with American Home Shield.

I noticed that our AC wasn't cooling the house. I went on American Home Shield's website, filed a claim and within that afternoon, I got a call. It was fast. I called on a Saturday, and the guy came out Monday and he fixed it. He was a good guy. He seemed very knowledgeable as well. Hopefully, we won’t ever have a problem again, but if we do, I would like for him to come over and fix it. The weather has cooled down, but it seems like the AC is running great.

A repairman had come out and look at my stove. He had to order the part, got approval, came back 10 days later and did the job. He was nice and was protected. He had his mask on. He was excellent. American Home Shield also was excellent because the other people that I got before, they sent somebody out here that I don't even think he knew what he was doing. I had a co-worker who told me who they had that's why I thought I’d sign up with American Home Shield. But the thing about them is the price went up for like 10 bucks per month. I can't afford that so I'm just gonna cover my appliances. They suck you in then they raise it up and I don't like that.

We're really happy with what we've had covered with American Home Shield. Everybody that these guys have sent out has been great. Recently, the technician that came for the check-up did all the cleaning. We also had a plumbing issue a month ago and that was resolved too.

I called American Home Shield about my refrigerator once and I had a terrible time. Their service has greatly improved though. In the past year, it has been really great. Recently, the light on our hood would come on but then the exhaust fan wouldn't work. My husband called AHS and they contacted Star to come out. The tech who came was a very nice man and he knew right off what was wrong with the hood. He ordered the part needed while he was here and came back at a different time to install it. Since then, things are working like new.

American Home Shield had a special where they had someone come in and kind of go over my heating system. Everything went well. We also had somebody come out because water was not coming out of the spigot in the front and the back of the house. Come to find out, there was something we were supposed to turn inside. Another time we used them was for the outlets in each bathroom that didn't work. Come to find out, it was because in one of the bathrooms, they had to replace some kind of a safety mechanism. Once that got replaced, the outlets worked. All of those things were minor and were taken care of in a timely basis.

My recent claim with Home Shield was just a regular checkup before the winter. The guy from Airmax came in and was professional. He checked out our heater, a different filter was adjusted from the one that I had, and that was it. It went well.

My heat went out and until now, my claim hasn't been resolved. We're going into week two without heat in the middle of the fall time. I've called AHS several times, probably every other day, with no resolution. In fact, they told me they would give me a callback and I've been waiting on a callback since last Saturday. The contractor came Monday, a week ago, and he was supposed to submit the paperwork that Monday afternoon. It's been a week and a half since he submitted his paperwork and now I'm freezing in my home with my children.

Everything went well with the contractor who came for the preseason check up. He was pretty nice. He explained everything that he did, and he checked. He said that the unit’s running really well and that we shouldn't have any issues. The claim was breezy and pretty quick. American Home Shield has been pretty good so far. The emails that they send with some special offers like this one that we took advantage of are good. They're always sending tips like now for the wintertime, to check up of the units, making sure that the filters are changed. As a matter of fact, we just bought a new property and we're trying to get another insurance with our property.

My uncle recommended American Home Shield. He's used them for a while and he's had good service in his area. I signed up and the guy that came out for the AC was great. He was in and out of here in an hour. I submitted the claim on a Friday day and I had a call booked by Friday night. They were out here Monday so it was a really quick turnaround. I had a much better experience with him than I did the previous company American Home Shield dispatched.

JTR Electrical came out recently for a ceiling fan unit and they were able to replace that. However, the Sub-Zero claim has been a complete nightmare. For one, AHS sent somebody out. They gave us a call and claimed they were on their way. Then there was a no show. All of a sudden, they dropped. After about three calls to AHS, one call after being put on hold for four hours, they told me they had nobody and it was up to me to go and find someone. I did it and it was a $1,900 repair.

Recently, I had an electrical outlet that the light was flashing red. The technician came out from DT Electric and found out that the entire outlet had gone out. So he replaced the outlet and it took him less than 10 minutes. He came in, easily diagnosed what the issue was, repaired it. Everything went fine.

With American Home Shield, I can rest assured that my problems will be taken care of. Each time I've called, I had outstanding representation, and the technicians have been good as well. This time, I requested to have my washing machine serviced and submitting it was straightforward and easy. However, the first technician couldn't get to me in time, so I had to call in. The process was easier and the technician who came out was outstanding.

Submitting claims with AHS is easy. I usually do it online but whoever they assign you with usually call or they text a lot of times. Recently, the icemaker was freezing up, so the techs from The Fridge Guy had to make a couple of adjustments. They were very professional and I've never had any issue with them leaving debris or not cleaning up. They've always been really good. AHS has been very good, too.

I logged into my account, filled out the form and worked down the menu of what the issue was. American Home Shield has a pretty good menu of the things that are covered. I chose plumbing/toilet and described that my toilet was clogged. The vendor came the following morning. They were great and personable. I could have just picked up the phone and called a plumbing company, and it would have felt the same. But they were very professional. I'd absolutely work with these guys again. They knew what they were doing and what needed to be done. They knocked out the situation pretty much in minutes. It's good to know that I have American Home Shield.

After I called American Home Shield for the AC, they sent the technician out. He looked everything over and filled it up with freon. He was great. It worked for a while but it ran out ‘cause there was a leak in it. I called them and they came. Within two hours, it was completely fixed. They replaced the whole unit in there and I really liked them a lot. It was a different guy that showed up. I had been talking to him on the phone and I didn't know he was the one that was gonna show up. But it was great. They did really well. I would definitely use them from now on as far as Austin is concerned. I will definitely recommend them.

I was completely satisfied with my claim with American Home Shield. The process was easy as there was online scheduling and their contractor texted when they were coming. They came on time and took care of the issue. We had a couple of outlets and a light fixture that weren't working as well. Their contractor inspected my panel and repaired it. They also found loose wires in one of my outlets which were causing both of them not to work. There was also something shorted in my light fixture. AHS showed top-level professionalism with their contractor. I was impressed with his work so I took his card.

I went online and submitted a claim to American Home Shield. It was for a washing machine that wouldn't turn on anymore. Because of the whole COVID-19, it did take a while for someone to get scheduled. It was about four days. The tech got there and he inspected the device, and told me what had to happen. They placed an order for some equipment. That took a little while for the follow up. It was about a week and a half to two weeks after they got the equipment in, which is about 30 days. The part itself took about 17 to 14 business days. After that, it took them about another 7 to 10 days to get out to the house because of availability. I'm okay with that because they're very nice and professional. I was very satisfied with the service. Everything's working fine.

In July, American Home Shield sent people out to service my AC. They were called back out in September, which was within the 60 days, and they re-serviced the unit. They were then called back out because the unit went out again and they serviced the unit. They were called back out last week or the week before and they serviced the unit again. They came back the next day and re-checked everything. They could not find anything wrong with the unit. Overall, the technicians came out in a timely manner, addressed the problems each time, and did their best to correct it. Right now, everything is working like it's supposed to.

The technician came out to redo the locks, per the offer. The claims process was easy. I was just a little disconcerted by the amount of time. He was busy and I understood that, but we didn't get a call back until almost a week. However, he was very good, nice, and patient. He gave me a lot of explanation which was nice because I'm not a locksmith by trade. He also did a little extra work for us beyond what would normally be done We had a little extra thing that we wanted to be fixed, which he did, and then he did extra keys for us. I was happy. It's nice taking the worry out of things and that's what I'm looking forward to. We've had five homes in our lives and I find a lot of peace of mind having American Home Shield.

I had my furnace serviced for the year. Other than waiting forever on the phone to talk to somebody at Home Shield, the claim worked out really well. Cozy Comfort Heating and Cooling came out and the tech did a really good job. He was a very pleasant person and it was a good experience.

I called American Home Shield and told them that I needed preventative maintenance cleaning on my heater. Since Climate Heating & Cooling had done some work on my air conditioner earlier in the summer, I told AHS that I wanted them to come out for this claim and they did. The techs did the checking on the winter shape of our heater and they were fine. All in all, my experience with AHS was good and they're worth the arrangement.

My washer wasn't draining. I just went online and tapped on “I need service”, and it was hella easy and quick. AHS told me the contractor would be out. They gave me a date automatically. The guy from Sears showed up when he was supposed to. He showed me how to clean the filter and how to drain it. He was hella helpful, friendly, quick, he did his job, and he was out.

I had a leak in my ductwork and had to have a section of it replaced. American Home Shield's representative told me that they would not cover opening up the ceiling, but they would cover replacing the ductwork and closing it back up. When I called the other day to set up closing it back up, they told me they wouldn't cover it. They covered the ductwork replacement, which is great.

We would push the buttons to try to get the microwave to do any type of cooking or warming but it wouldn't function. It kept saying "pause" and it wouldn't function. I submitted a request for service through Home Shield's website. It was simple to navigate. They then told me that someone would contact me in 24 hours. Lonestar Appliances Repair didn't contact me for three days, but three days was reasonable. The technician was very professional. He explained everything that he did and what the problem was. From the online portal to the service technician that came out, I was satisfied with the whole experience. I would recommend, not only Home Shield, but also the contractor that they sent out.

I did a heating and cooling claim for the winter update. The service contractor came out, did whatever they had to do, and they were on their way. I've also had some claims on my washer and dryer, and my stove twice. Everything seems to be running fine. It's good to have AHS on the home because to pay $75 for the people to come out and check everything is definitely worth it. Without it, I'd probably pay a lot more for somebody to come and check and do the things that they've done for my appliances.

AHS should have something to see if a tech really needs to come out. When I submit a claim online, there is no way for them to ask questions to find out what my issue is. I have to pay before I even place a service order and then someone already calls me to set up an appointment. That person still doesn't ask what is going on. Instead, they just wanna know what type of appliance I am having issues with. Recently, there was no issue with my appliance. My outlet just needed to be pressed to be reset. I was disappointed because I had to pay a $100 service fee even though the tech didn't have to do anything. The whole thing could have been avoided. I enjoy AHS's service but I don't wanna be charged for nothing especially during a pandemic.

It's very hard to get a hold of American Home Shield to get any update. Other than that, I felt okay about their service. With my recent claim, they took about two and a half months to replace the refrigerator. When I called the customer service, they were not giving any updates. If I want any update from the purchasing department, they asked me to submit a form to replace a refrigerator. After that, I didn't hear anything through email or phone.

Our most recent claim with Home Shield was for our heater. I went online to submit it and it was very easy. The contractor was good. They had to replace the thermostat. We had a little miscommunication at first, but I talked to the owner and everything was fine. Home Shield is really easy to work with and they take very good care of their customers.

The AC stopped cooling and the guy who came was awesome. He was in and out in less than 10 minutes. He was very professional and very nice.

We had a claim for the garage door opener part. The mechanism screws came out of the walls and the garage wouldn’t open. We filled out the form. AHS sent someone out and he repaired it. It's functioning fine now. AHS is very efficient and I’m very satisfied with the service.

My furnace wasn't working. I went on the American Home Shield website and clicked on the choices. The process was easy and it took 30 seconds. A technician came in and looked at the problem. But he didn't do a good job and didn't fix the problem. I was still missing heat. A second guy came and he was excellent. It took a month but my unit is fixed. Since the repair, my furnace has been working every day. I am happy with American Home Shield so far.

It was easy making a claim with American Home Shield. I did it on my phone and app. For one claim I had, they sent out AC Overhead Garage Door Company. There was good communication. The guy was really nice and very professional. He arrived on time and was prompt. He was good. He told me to dry run in the next 6 to 12 months but the unit runs now.

I just purchased the home and I noticed that the air conditioning wasn't working. I called some local guys and someone came down and charged me a crazy amount of money and told me I was low on gas. We filled up the gas. Five days later, the system wasn't working again. That's when I realized that I had the warranty. I called Jen and she got back to me right away. She put the claim through. Liberty Plumbing and Heating showed up and looked at the system. They said that I have gas in the system and there was no problem with it. There was something wrong with the unit itself. They put another claim in to have the unit replaced and finally it was approved. They came down and they installed it. It was a little bit of a complex job because I have a home generator that required some extra wiring and they didn't leave until the job was done. Even the owner showed up himself later on to make sure everything was 100%.

My daughter has been bugging us about trying to get American Home Shield because they have it, and they live in Dallas. We started having problem with all our stuff that has started getting old and we got to a point where I couldn't work on them anymore. I'm getting too old to do that. So, this is probably the best way to go. I just got it not too long ago. I’ve had two claims with them. We had a problem with the dryer and the other one was for the garbage disposal. I went online to let AHS know and I got a little confused with their website at first. But I finally figured it out and it was okay. The contractors were professional and good. We're very satisfied with AHS.

The GFCI switch was failing in the kitchen, and none of the plugs associated were working. I tried resetting on my own. No luck. That was when I called American Home Shield. They sent Illuminate. They were extremely professional, got the job done, and were very courteous and knowledgeable. It was a great overall experience.

Home Shield was the one that was offered when we bought that house. I liked all of the things that they covered. I decided to keep it after my one for a year just in case something would come up, which I have used several times. It's very convenient. My experience so far has been great. They've been able to help with anything I have ever called for.

Submitting claims to American Home Shield through the internet has been very convenient. A&B Plumbing came out as AHS's contractor for our claim ad they were really quick. They got our electrical shortage issue fixed that same day they came. Usually, I expect a fix to take two or three weeks with Home Shield. For A&B to fix the problem that same day was impressive.

My cooktop was not working. There were connectors that were bad and the coils were not connecting right. The service people had to change both things. They had to order parts, but they didn't take very long to come. Unfortunately, I had some family emergency, and I had to go out of town, so they took very long. When I got back, I called them back to come and fix it. They were very professional and good.

The airflow was not going quite well through our ducting. It didn't feel like we were getting any air in three bedrooms. The tech checked the temperatures and then he did something with the vents. He went up in the attic and did some camera work. It seems like it's doing okay now. The tech was very courteous and knowledgeable. He explained very well everything to me. I was very satisfied with Crispy Air. He also gave me some choices that we may be looking down the road to do. So that was good too.

My tenants were saying that the AC wouldn't cool down the house. Yantra Air came and cleaned it out, and they fixed it. Everything went fine.

EJ’s Appliance came out for the stove. It was acting up. The tech had a mask on and wore footies so he won’t mess up the carpeting. He was pretty knowledgeable and fast. He fixed the stove in about 15 minutes.

We bought a new house and had to get it rekeyed. One Stop Safe & Lock just came out and did a rekey on our house. We just submitted a claim with Home Shield two days ago because the previous owners had some paint cans in the attic above the garage, and they just gave way on the sheetrock. We put in to get some work done on that, but I haven't heard anything back. We're still waiting on the call. But submitting that claim was super easy. Home Shield is completely worth it.

My wall oven crapped out and Appliance Home came by and checked it out. They determined that the thermostat was bad. Since the oven was so old, they don't make parts for it anymore. So they recommended replacement. American Home Shield sent me an email, recommending that they were going to change it. But they didn't give me any options like they usually do. So I called them up and I waited for almost four hours for them to come on the line. It was a long wait. But the person at the other end really took care of me, and he took care of everything, and I got a new oven. They installed it for me. Apppliance Home was real professional and they got the job done quickly. They were out of my hair in no time.

I'm a first-time homeowner so I needed some peace of mind. I went online, submitted a claim. I ended up calling just to make sure I was doing everything right, but it was pretty easy. The tech was good at communicating. I wasn't here when he did the rekeying, but he let me know what was going on. He texted me, called me, and got things done quickly. Home Warranty of America is doing great.

When I submitted the request online, it gave me the option to put in two things. One was for the heater that wasn't working. It just wouldn't fire. Then the other was to check my ducting because it was not keeping my house super warm. When the tech came, he said he knew about the heater but I'd have to submit another claim to go back for the ducting problem. When the gal called to set the appointment, we never discussed details so I don't know if it was just poor communication. But it was not the fault of the tech. It's the way that the system submits the claim to the contractor to find somebody to do the work. The tech fixed the heater. He was really quick and it was awesome. Overall, I definitely recommend AHS to a friend because my also parents have them on their house and it has worked out very well for both of us.

I did a claim online through the American Home Shield application and their website was okay. But the communication from American Home Shield to the contractor seemed to get delayed after you put in the claim. They leave it up to you call and follow up. It's not a very smooth system. Also, working with American Home Shield has been difficult at times especially when calling and trying to talk to somebody. It's the same with the last contractors we talked to. It took us about an hour on hold with them. It's horribly frustrating. I would like to see them answer their calls in a timely manner. It should be 10 minutes or less on hold.

The claim was very easy to submit. However, I was a little disappointed that the time frame was so long. The soonest we could get somebody was a week and a half. We waited longer than I would have liked but life is tough. All of my expectations are out the window this year. Everything's crazy. So, it wasn't a worry. We were having trouble with our oven and the tech replaced the igniter. He showed us what was going on. He let me stick my head in the oven and look to, which is nice. Sometimes, they're just like, "Go away, and I'll fix it for you." But he was like, "You wanna see?" That was really cool. Also, he was super sweet. We have a bunch of pets and he was great with them. My experience was better than expected. Everything's working great. I've been doing a lot of baking.

We have a big brick pillar and there is a big outdoor light on it which rusted over the years. One day, my son touched it and it fell over. I thought it was an electrician that would need to come out and look at it. The electrician came out and looked at it, and did a great job. It was a smooth process as far as putting the service order in and then getting the call from the electrician and having that set up.

The technician came out to check my furnace 'cause my heat wouldn't come on, and he was very professional. He stayed there and got his hands dirty. I know there was a lot of dust, so he cleaned my furnace up, but then when he did all that, my air conditioner stopped working. It was working before he started working on my furnace though. The technician came back out and he replaced a blower motor on it, but I was still charged $100. We felt that we shouldn't have been charged because he said they detected that on the first time.

It didn't take long for Home Shield to respond when I filed a plumbing claim. It's the first time I've had to use it, and I'm completely satisfied. Draingo came out and they were great.

I had a faucet leak. I filed it initially by internet. The website allowed me to be descriptive if I needed to be. Pipe Down Services was sent out. It has been in my house multiple times before. In fact, I requested that the guy use a certain item and he did. He was able to accommodate me on that. The only issue I had is when it comes to getting someone out here for the AC. I don't think it's really American Home Shield. What it is, is actually the company who is saying that they can't do anything until a week later. But American Home Shield was okay overall.

Home Shield restored my air conditioning unit when it went out in the summertime and they fixed my garage door openers, which can be a security issue if not fixed correctly. The slowdown of ordering parts is wreaking havoc on a lot of people because of the COVID-19 but Home Shield is doing very well. They could quit raising my yearly payment, though. I've had them for roughly 21 years and my payment has risen about 40 bucks since.

The individual from A-US Air Conditioning of Texas found the problem with our AC unit. He corrected it and we’ve got cold air but we don’t need it now as it's cold.

One of our tubs in our restrooms was clogged up and the plumber fixed the problem. I submitted the claim on a Saturday night and he was here by Monday. It was fast. Everything’s okay so far with American Home Shield but the coverage is limited on certain things. What’s covered and what’s not is in the contract, but I wish they'd cover a little more like on the electrical overload problem that I had recently as well as on the AC. Somebody just came to add more of the Freon. AHS covered $9 and then, we gotta cover the rest, which was pricey. But I always recommend AHS to my friends. A close friend of mine got it not too long ago. My sister was the one who recommended it to me. I'm very happy with it.

There was a leak on the top of the water heater and the technician came out and handled the job very quickly. He was very knowledgeable. He did a really good job. I was impressed with him. The claims process is fairly straightforward. But at one point in time, I did have a little bit of challenge on the app. I don't know if it was because I didn't have the most updated version, but it took me in a loop at one point in time.

I normally just go online so I don't have to call and wait for a long time. I was only there for part of our recent claim. My wife was present for majority of the time and I came toward the end, and I thought Axis Appliance Repair's tech did a good job. The microwave works perfectly. I used it this morning before work. However, there have been some hiccups with some other contractors that Home Shield sent in for some other jobs that I've had.

I go online and create my ticket whenever I have a service request with American Home Shield. Once it's done, I get an email, a text, or a phone call saying that a technician was assigned to me and the people will be in touch with me within 24 hours. Normally, it runs very smoothly. I've never had any issues prior as well as with the most recent claim. A guy came in and did a good job. He was very informative and he gave me some pointers. He showed me a lot of stuff that I didn't know about my own system. Everything has been done professionally with every call that I've made. I've never had any issues. I have pads at the front door for technicians to put on. Some of them say they already have some in the car. Everybody has a mask on and I have mine as well. They come in and they bring a drop cloth.

There was an error code, which meant that the drain was clogged. I got it as unclogged as I could, and I knew I needed a professional to do the rest. They came in and got underneath, and did what they needed to do. It was pretty quick and painless. It’s working great now. The claim submission process with American Home Shield was very simple. It's great that I can just go online and do it and not worry about time of day, weekend, etc.

American Home Shield put the ticket in and Universal 1 called me. The only problem I had with Universal 1 was when they first came out, the guy said the problem was that I needed my vents cleaned. He said that was why the dryer wasn't coming on. I had them cleaned and paid for that but it still wouldn't come on. The first guy that came out to my home didn't do anything. The second guy that came out said I needed a new motor. The first guy could have said that and I would have had my dryer fixed by then. They're ordering the part and it will be like another two weeks. I was also out of refrigerator for the whole summer but it wasn't American Home Shield. It was Whirlpool. I just got my refrigerator in September and they came out and looked at it on June 22nd. But American Home Shield is great. I've had them for years and I love them. I got my sister to get American Home Shield and it's been great for both of us.

We've had such a terrible experience with American Home Shield. We want to use them and we’ve used them for a few years now but it’s gotten to the point where the customer service is well below par. We’re having a lot of trouble getting things assigned to people that know what they’re doing.

I started with American Home Shield because we were renting from somebody who had AHS. We had a leak in our hot water heater, and our dishwasher messed up. Both of them were quick services, so we used AHS when we bought our house. My most recent claim was my electricity. I had some lights that were going out, then flashing and coming back on. I've had one for my microwave, too. All I had to do was call and they arranged somebody to come out. That person called me and we set up a time for them to come out. The contractor was great. He listened to what I said was going on because there were three different sockets. Then, he worked on each one of them at a time. I had my microwave fixed, too, and it took one visit.

Calling in a claim to American Home Shield was very easy. It didn't take 24 hours and I had a good experience with their contractor. Everything has been okay since they came.

The freezer part of my refrigerator was dripping on my hardwood floor. The tech from Wright Refrigeration came out and took care of it. He came to the door, greeted me, and told me who he was. He knew exactly what the problem was and he was very professional. He did an outstanding job.

The garbage disposal was cracked and it was leaking. The technician came out the next day that they said they were coming and took care of it within prompt time so it all worked out for me. The technician checked it out and then he went and got one and got it replaced the same day. Everything was taken care of. He was a really nice guy. It was a great experience.

I had an issue with the breaker box and R&R Electrical swapped that out. The gentleman knew what he was doing and he got the job done. And I’m thankful. I'm not good at that electrical stuff and in my head, I was trying to figure out what to do, and then I realized that maybe my insurance would do it. It worked and the gentleman who came out did an awesome job. In the past, when I was going through some issues concerning a plumbing issue, I had to pay American Home Shield but the guy didn't do any work. But that's the only kinda bad experience that I had. I got beat out of my money. Dry Max is a very bad company, from the experience that I went through with them but I like AHS. I'm alright with it.

I feel good about American Home Shield. I'm happy with it. The guys from Electrical Service Professionals were awesome and very professional. It was the wrong breaker so they exchanged the breaker. They also did the outlet as it was defective.

My dryer went out. The technician who came was very qualified and knew what he was doing. He repaired it. It's running smoothly now. I've only had to file one claim and American Home Shield did it in a timely manner. So far, so good. I'm very satisfied.

It's been a smooth process as far as being able to open the claim online with AHS and pay the co-pay. It's 75 bucks for each open claim, and then have the whole schedule booked online. So there's very little phone interaction or need for me to go and schedule a time frame that works for me. I select what's available and it's booked, and then they confirm it through text messages.

I started my claim with American Home Shield online. Then I had to call them because the provider that they gave me would not go on the roof where the air conditioning unit was. They didn't come out. They called and said, "We understand that your unit is on the roof. We don't do roofs." They told me to call American Home Shield. I called American Home Shield and they sent someone else. That person didn't do the roof either. This went back and forth for over a week. It was not a great experience because it went on and on. Finally, they found somebody who was willing to go to the roof. It took about a week. It took another week to get parts.

I had a flood in my laundry room. The water was coming out all over the floor and it wouldn’t go into the washing machine. I went online and requested American Home Shield for somebody to come to my house. Speedy Air & Heat came out and the guy had the part he needed and he fixed it right away. Since then, I have done only one load of laundry but it's fine. I wish Speedy would have been speedier and it wouldn't have had to take two days for them to come out. But the guy who did the work was great.