American Home Shield Reviews

I'm super thankful for American Home Shield. Someone did come out for the air conditioning and everything went fine with it. The upstairs was not cooling. It was a part that needed to be replaced and the guy replaced it. I wasn't going to call American Home Shield but my son said, "You have them so you may as well call them." A day or two before I called, I ended up calling someone local. They told me everything in the world was wrong with it and that wasn't so.

DO NOT FALL FOR THEIR FALSE ADVERTISEMENT!!! I was looking for home warranty company for my rental home and I found American Home Shield. According to their advertisement, I thought I can trust and rely on them to take care of my rental home. So, I got the home warranty with them and I only used (Submitted service request) their service 5 or 6 times in last 3 years. I had no issues until last 2 service requests that I submitted. I submitted request for garbage disposal, they sent a technician and diagnosis as internal failure due to blades were fell off. Technician said that need to be replaced and he’s going to submit a voucher for replacement. Couple days passed by, I didn’t get any respond.

First time we called them for plumbing problems. They told us problem was there since before we bought the house. They will not fix anything. Not even the leaky tap. Second time we called them for their signature lock rekey service. Their contractor told us only one lock fits his criteria out of six. Waste of money. I could have just called a local locksmith or get it done myself. Why pay premium. Every call comes with a bag of tricks to screw you. Total waste of money and time.

I called and American Home Shield had Sears come out for a Kenmore dryer. There was a problem because they never showed. When I called back, the office was closed. But when I finally got through to someone, they did fix it. The man that did come out did a very good job. He repaired it the same day. It turned out he had to replace the fuse and it was all good to go. I appreciate the rapidity with which he fixed it. Also, he was able to come in and do it and not interfere with our household routine at all. I was very satisfied.

We had some burners that weren't working on our stove and the ice maker in our fridge was not working. American Home Shield connected us with Adams Appliance Repair. They also got us a plumber and that was Aaron's. Both of their names start with A which made me think they just grabbed the first one they saw when they searched for it. Some of the reviews were not great for Adams when I was searching for them. But they ended up being good. They came, assessed the problem and ordered the parts. They realized they couldn't get the parts for the stove so Home Shield ended up giving us some money for a new one. Then they came back and fixed the ice maker and it appears to be working just fine. They took care of everything pretty quickly and wore a mask the whole time which was great.

Within the last 30 days, I had three different claims. It was for the washer, the dryer, and the AC. I have difficulty getting on American Home Shield's online site so I call and tell whoever I’m speaking with what's wrong. They send out a request and I get a text from the vendor. They call and say when they can come. It's pretty painless.

We were quite pleased with the guy from Ideal Electric. We ended up scheduling for him to do some additional work in our house. He was a really good guy. He was very efficient, knew what he was doing and explained what he was doing. He was kind. My mother was here with me and she's elderly. She's been recovering. He talked to her, was very kind to her and he really seemed to know what he was doing and got it to working.

We moved to another house, and we got American Home Shield but we had it at our other house too. We had to file a claim on an air conditioner. The fan went out on the air conditioner, and the contractor had to put a new fan in. It took them three times to finally figure it out, but that was no problem. We still had air. The first time, he just bent the fins back on it and thought that would work. It worked for about a week and then it started messing up. Then the other guy came out, and he'd seen that it was the fan. He had to order the part and then had to come back out and install it. It works great now. American Home Shield is top-notch, and I've recommended them to a lot of people already.

The first plumbers came out to fix my toilet and after they wrote the report up, American Home Shield denied it. So, I got a second opinion and Plumb Genius came out. They were able to fix parts of my toilet and it works fine now. They did very good work. Outside of my toilet getting fixed, there were two faucets that needed to be fixed and I'm still waiting on that first claim with Affordable Leak on those.

I called American Home Shield for my first claim. They set up an appointment with the ones that were coming out to fix the compressor on our air conditioner. The tech from Everyday Heating and Cooling was really nice. He did his job and had everything picked up. Everything was perfect.

I called AHS for a dryer repair and the process was pretty easy. The tech diagnosed the problem and did a good job. It ended up being an exhaust problem with the venting, so there was nothing wrong with the equipment. Since then, we had no problems.

My heat wouldn't stay at 75 when I had put it at 75. I have kinda high ceilings and when I would get up in the morning, it would be kinda cool in my great room. I would tap my thermostat and it would be at 69. When I called Home Shield, they sent out East Ohio Furniture and the tech said it needs to be cleaned. He was really nice and he said to call them and they will come back out if I had any problems. Then, one day, I got up and it was at 70 and it was supposed to have been 75. I called him back and he came back out and they had another technician on the phone.

When the claim for my washer was made, the service provider called me on Friday. They were not available to come out to even just look at it on the day they called. The service provider didn't have any ability to come out on any weekends. So, from there, the service provider was at a place where it was saying that if they didn't call me on Sunday, I needed to call them to make sure that they were gonna come on a Monday. There was just a lot of inconveniences all the way through, up until the time where I called them. They didn't call so I had to call. I sent a text to make sure they called and said that they will verify to come on Monday morning. I said, “I need you to come first thing Monday morning.” They agreed to that. They then sent out a crew, they looked at it and they understood what the issues were.

We have an upstairs bathroom and a downstairs bathroom right over each other, and we noticed the tile on the downstairs bathroom had some water spot. We thought maybe it was just a loose thing. We had some extra tile, and we replaced the tile. A few days later, we realized it was happening again, so we knew we had a leak.

I called their number when I had a stopped up plumbing in the sink in my kitchen. They said the contractor would be out as soon as possible, and it was pretty quick. The contractor was great and very professional. They did the job and they were out of here before I could blink an eye. Everything has been fine. American Home Shield has done everything great every time I've needed them. They fixed several things for me. So thank you very much for their service.

My dishwasher was not turning on and I called in a claim to American Home Shield. They sent Sears and the tech from there looked at my dishwasher. He was very nice and he put up with my mom who asked him a lot of questions. He figured out the problem, found a wiring issue, and fixed it. Everything has been perfect since he did that. I was happy with his service. I've had a very good experience with AHS so far.

A company came and tuned up my HVAC heating system. I did it through American Home Shield. They had a $75 fall special. I ordered the service to make sure everything was good to go for the winter. And I'm glad I did that because it's snowing today. I am a first-time homeowner so I was kinda hovering over the technicians asking a bunch of questions. I kinda wanna learn how to do these things on my own and I asked them if that was okay. They were really polite and said it wasn't a problem. They walked me through everything that they were doing. I had a question about the filters that I use in my house and their thickness. I asked if I was doing the right thing and they said I was doing the right thing using the best ones available in the market. I also appreciated that they wore their mask. That was a big thing for me because I have kids.

Axis came out and repaired the washing machine. Submitting claims to American Home Shield is simple. The contractors were perfectly fine. They called ahead of time. Everything was done properly. It went very smoothly. We just had some troubles with AHS in the past. They don't always cover what you think they're gonna cover. Also sometimes, you spend an hour or more on hold waiting for the first person to pick up.

Most times, submitting claims with AHS has been easy. We've had trouble with one claim. It was the fan repair. We put in five. We had to pay twice for the fridge. Then the second time, they ended up totaling the fridge or doing whatever they call it because they weren't able to fix that particular model fridge. It was a little bit more complicated. Then we did a kitchen fan. That was a funny one because the guys couldn't figure out. They ordered three different parts.

American Home Shield gives me a little more feeling of comfort when something goes out. Being a widow, I never did get any of the maintenance on furnaces and dishwashers. Recently, my blower went out and I didn't know there was a switch on the furnace to the turn the blower off so they could work on it. All they had to do was turn the switch back on and everything worked fine. They were very kind and very courteous. They put booties and masks on when they came in the house.

We had a number of toilets in the house that were either continuing to run constantly or you would have to hold the flush valve down to make them flush. Then, we had some plumbing issues like leaky faucets, clogged drains, et cetera. Typically, if I'm going to submit a claim for one item, I can go on to the American Home Shield website and submit a claim for an item or two. But since I had multiple items, it was best to call in because we couldn't list that there were four toilets that needed to be worked on.

I just wanted to do a winter check. There was nothing wrong with my AC unit. So, the tech just did a winter check. The only difficulty I had was today. My garage door stopped working. The spring broke, and I did not know that the springs were not covered. I had to pay $389 for that. That was the only issue I've had with American Home Shield. I would like for them to cover those hidden things like the operating system of the garage door because they don't make that clear. On their page, it says garage door so I thought that everything that operated the garage was covered. Also, the $100 fee you have to pay upfront should be included in whatever you have to pay. The tech didn't tell me that at first. He told me it was $389. So, I called American Home Shield and they told me, “Oh no, no, the $100 is included in that, so it’s only $289.” Other than that, I've been pretty much satisfied.

The spark igniter in my stovetop wasn't working. I called Home Shield and they charged me $75 and then sent Axis out. Axis tried fixing it but they didn't have a part. They cleaned some of the burners and they put it back, and it still was in the same basic un-working function as when I first called. They ordered a part and got it towards the end of October. It was a little square box. Axis reached out to me and rescheduled the appointment. One guy came out and he tried installing the part but didn't have the ability to do it. So then, he called another guy to come out, and then they both fixed it. Now, the burners actually work. It's not just spraying gas.

I bought a new home. Part of the home warranty service was the option to have the house rekeyed. So, I requested a rekeying of the house. I went to American Home Shield's website and filed the request via my portal. It's very easy to use. It's straightforward. The contractor contacted me directly. They helped me and told me to make sure I have the keys ready and someone's here. They let me know what time and who’s gonna be coming. They were very professional and time-efficient. The gentleman was in and out, and did everything I asked him to do. AHS is reliable and great.

It was fairly easy to make a claim with American Home Shield. It's easier to talk to a person while it's harder to do a claim by the mechanical whatever they have answering the phones because I don't get to talk to a person. Sewer Medic came to replace our garbage disposal. But it turned out I had a breaker that I couldn't get to flip back. He just flipped that back in my breaker box that controls all the plugs and things inside the house. It was an easy process. It was good.

I requested service for my dishwasher over a month ago. I had difficulty scheduling the appointment with the appliance company that I was assigned to. It took over a week to get them scheduled because I kept calling and no one would pick up, and their voicemail was full. When I finally did it, they came out. They told me I needed two parts and that I needed to work through American Home Shield to find out when those parts would be delivered. American Home Shield told me it would be delivered on October 15. I called the appliance company and they said they only got one part. They didn't get the second part. So, I've been going back and forth between the two companies. American Home Shield said last week that they couldn't tell me when the part would come in. It's been over a month now without a dishwasher.

I've had American Home Shield for 17 years on my previous property, and then for this home, I've had them for three years. I had an older townhome, the AC unit and the compressor went out, and the model was discontinued. Getting a replacement was an easier transition going through American Home Shield. When all that happened, I was eight months pregnant and we had no heat and there was snow and everything else going on. They were able to get us a new replacement furnace in a very fast and efficient time, so I've been very pleased with the service. When I requested service for my AC, the guy who came was able to identify the problem, then he explained a backup way to check the system and an alternative method to reset everything when we have a power outage. He had good service.

A-US Air Conditioning of Texas came for a preseason checkup. The unit was a brand new system. I just wanted somebody to come out and look at it. Then the technician told me about the system. He showed me what he was doing and gave me some maintenance tips. Fortunately, we don't have a furnace. It's just a blower or something like that so there isn't a whole lot to do. He was great.

The electrical outlets in the house weren't working. Every time we use the microwave, the refrigerator would go out, and the air fryer, all that would go out, and it kept throwing the circuit breaker. The guy from Storm Electric came and replaced the breaker. Then, it kept going out, and we had to call him back. The third time, he pulled the refrigerator out, and checked that, and the electric socket was burnt out. We kept telling him we smelled something burning when we did it. He fixed it and it was good. He was very professional, thorough, courteous, and on-time. He was there when he said he was gonna be there so I was very pleased. He checked everything he could possibly check till he got the problem resolved. He rearranged the schedule so he’d come back two days later because when he thought he had fixed the problem, it didn’t correct it. Thank god I had a backup refrigerator in the garage so I was able to move my food. It worked out fine.

Recently, I had an AC tech check out my air conditioner to see if airflow was moving evenly throughout my house. He discovered a different issue that was causing an airflow problem. The issue was related to a circuit board that AHS does not cover. Another time, I had a tech come out for my heating and that went well. Overall, AHS's service has been easy to access. It provides peace of mind for some of the more expensive repairs.

The furnace was leaking. My thermostat went blank. I was told if water gets to a certain level in there, it trips and shuts the system down. I called American Home Shield to file a claim. I've talked to the contractors and asked a lot of questions. I'm interested in knowing what was going on and what happened. They actually showed me the part that was bad and such. They replaced my furnace. Everything is working fine now. I've recommended AHS to several people and in fact, they’ve signed up because of my recommendation.

We've lived in this home for 15 years and we had American Home Shield for more than that. They are very good. They sent someone out when there was something wrong with our air conditioner. The tech was a very nice young man. He's very polite and helpful. He worked really hard the whole time. I couldn't be more pleased. He figured out the problem. The air conditioning unit was cut off. I told him that I would love to have a copy of what he did for my home folder. I keep track of what I paid and what I did yesterday. But the tech said he didn't have a copy but he would suggest that to the company. That was okay.

Our leaking pipe was in an attic space off of a closet. I alerted Home Shield on the site and then they sent a text saying Price Right Plumbing would be out. The guy was very pleasant, and had an ID and a mask. He seems to have fixed the problem. It was a copper pipe and the tech replaced a section of it with PVC, and it seems to be fine. He was a young guy and he did a great job. He was quick and cleaned up after himself.

I don't like the fact that I don't get to select who the service provider is. Had I been able to select them myself, I could have had someone come out locally and look at my washer a lot sooner than what the company that AHS selected did. We live in Chesapeake, so it would be nice to select someone from Chesapeake and Virginia Beach, as a next city over, not someone from Suffolk, all the way out. Then the company itself wasn't comparable to what we were used to.

The electric wall plate in our air conditioner was no longer registering. I sent in a claim and they told me it would be 24 hours. I explained it to them that my husband and I couldn't wait. We’re both in our 70s. Both of us have some respiratory issues. They were very kind and they immediately reached back out to Burleson and called us back and they came out. It was very, very excellent service. The tech was very clean. He was fine.

My claim for the boiler and heater was processed well. The contractor American Home Shield sent was fine. But he had to come twice because the first time he lit the water heater, it went out after a few hours. For the second time, he changed the thermostat and it worked out. The heater has been working fine thus far. American Home Shield is really good but my monthly payment is kinda high.

I was totally satisfied with my experience with American Home Shield. I put in a claim during the night for my smoke detector that kept ringing all night long. The next morning I got up, I saw who was assigned to it. I called to see if they could come early because I was scheduled for the afternoon. The young lady told me that they were totally booked. They would try to get there as soon as they could instead of what was scheduled for me and they did get here an extra hour earlier. They were nice. They first stopped the ringing then went through everything. The guy said he couldn't fix it. It was the main unit. He said he was going to have to take it with him and notify the company who'd notify American Home Shield of the situation then he'd get back to me. He came back within that same week with a new unit which is different from the other one. They put it up and said, "This one talks to you to let you know battery is low."

I never have problems making service requests to American Home Shield. It works very simply. I always call in. That way, I get the number of the person I'm supposed to have come. You don't get that when you go online. A capacitor went out on a unit I had so it was not cooling. A nice young man came and did the repair right away. He checked the unit inside. I have a condo therefore the capacitor and everything is upstairs on the roof. I showed him how to get up there. He said to give him two to five minutes to turn the unit back on and he did. He came down within about 15 minutes and said that a capacitor went out so the fan was not working upstairs. He explained everything that went on. It was a very good experience. Since the service, the unit has been fine.

The washer was not draining properly. The lady who came out was very, very nice. She finished the work and she cleaned everything. It was very nice. Everything was good. I'm happy. They all were on time.

American Home Shield's tech from Artic Air was very thorough. He had gloves and a mask for the pandemic and kept those on throughout. He showed my sister and I everything about our furnace and how to clean it. We were quite comfortable with him. He also changed the filter for us. When the summer months go, we know what to put in the pipe to keep it clean. We have an older house and we know we will have problems immediately. Still, AHS has been with us all the way.

Our furnace was turning on and shutting off, so it just needed some adjustment and cleaning. Majestic Custom Heating & Air Conditioning was sent out. The gentleman was very nice and explained everything clearly, and my husband was really happy with what he said. Having American Home Shield is worth it, especially for us. We live in an older home. It's over 100 years old, and the appliances are all old. It just makes sense and it seems like a reasonable amount of money for the peace of mind that if something were bad to happen, we're covered.

They did a great job with my oven. But when I had a washing machine issue, I had to cancel the claim because everything was working fine but they still took my money out anyway. They shouldn't have done that because I called the rep plenty of time and I called the appliance person, and I also called American Home Shield to cancel. I haven't checked my account but they said it takes a week to 10 days to refund. When I pay for American Home Shield, I only get it taken out my credit card. But my monthly fee comes out of my bank account. I always make sure provisions are made so that nothing happens. They took one of the charges out of my bank account, which was totally uncool. I could've run into some problems with checks.

Years ago before I even owned the house, I managed a rental property and those owners had American Home Shield. I was so impressed with how quickly things were handled. I also really liked how it worked and there was one simple monthly fee. So when we bought a house, we waited just a little bit and then we got the American Home Shield. They have worked on our garage door, our air conditioner and now, our water heater.

Cornerstone Plumbing came out and they did a great job. They found the problem and fixed it. Everything was fantastic. So far, I'm happy with American Home Shield.

Service Pro Heating and Air came to check on my air conditioning and heating. The AC was not cooling and when the tech took things off, he saw that one of the things in the system had holes. He also said that the heating thing there could cause carbon monoxide poisoning. He provided excellent service. Having AHS has been great. It has saved me a lot of money.

When my furnace didn't work, I went online, filled out the form and paid my $100 dollars. I was told that somebody would be contacting me. It was great with the contractor. He knew what the problem was right away. He showed my husband what was going on and the furnace has worked great ever since. It was a great experience. I was surprised.

I had plumbing issues and American Home Shield sent people here to mess with my garbage disposal. It looks like the pipes were clogged up with lemon slices. They just unclogged it up and they fixed it. I got good service from them. They helped me with all the problems that I had. They even gave me some tips to fix it so it doesn't happen again. They were really quick, clean, and they left. If the family asks about American Home Shield, I highly recommend it. It’s handy.

I was having an issue with the garage door opener. I went online, submitted the claim, paid my deductible and a guy was out the next day to look at it. There was a common part they knew that goes wrong on the thing. He had the garage door opener fixed on the same day and everything was good. I've also had a couple of claims with American Home Shield over the years for my refrigerator and stove.

Recently, the water heater was tripping a breaker and leaking. It was an aged water heater that needed to be replaced and Kempker Plumbing was dispatched to assess the situation. Two days later, they installed a new water heater so the service was great. We had a claim a couple of years ago that was pretty disappointing, but that's water under the bridge, I suppose. We had an air conditioner unit that needed some work done and AHS sent a repairman out and it was up in the attic of the house. When he put the ladder up, he punched a hole through our wall, and the issues we had with the air conditioner unit leaked all over and had ran water in the roof. It stained the drywall in the roof and ran down the wall and stained the drywall on the wall. Home Shield wouldn't cover any of those repairs. They wouldn't even cover the repair of fixing the hole in the wall, which their repairman that they chose caused.

I've used American Home Shield only a few times but I've been happy with how it's worked out. The first time, the contractor had to come back for a second trip but that's included in the service charge you pay upfront. They fixed it on the second trip. Recently, there was an electrical issue with our dishwasher. There was a wire that broke. The guy was able to fix it on his first trip and it's been working great. However, I noticed they bump the rates a little bit each year and I'm wondering is that always gonna happen? If anything, they should probably let customers know if they're gonna bump the rates as opposed to just doing it. Most people are on auto-pay so all of a sudden, you just see that the auto-pay jumps, as opposed to getting a note saying, “In a month or two, we're gonna raise the rates.” That would be a better customer relationship.

I had a problem with my front door opening. I called American Home Shield and talked to one of their claims representatives. She told me it was covered, which actually wouldn't have been covered, but the guy was able to fix it. Maybe the rep wasn't very knowledgeable, but she did just tell me what it said in the contract of what was covered under rekey. The tech was very professional though.

American Home Shield covers everything they said they would. But calling them took longer than normal because of COVID. So I went online to submit my claim for the leaky sink and it was super fast. Going online was definitely much better. They called within 24 hours as promised. It was the end of the week, so the contractor came in the first of the week, which was fine. They were on time and they called ahead before they got here. They did everything one would expect from a professional perspective.

It was easy to schedule the routine maintenance service. It took about a week to get the tech out here, but I expected that this time of year. The guy was really nice and did his job. He went on his merry way. I was satisfied with what I had done.

Usually, it takes several days to get someone out once I submit a request to AHS for repair service. It took me a week to get someone out here to change out my disposal and that's too long. But the guys from Hays County Plumbing that came were very knowledgeable. They figured out the problem very quickly, took care of it, and cleaned up themselves.

We had a tune-up for our heating system. It was super easy to submit the claim with AHS. By the next day, we had someone who contacted us and got it set up. It was super quick, efficient and easy. The contractors came, they gave me an explanation of what they were going to do. They followed all safety protocols. Then, they came upstairs, went up into the attic and checked out both units. They just had to replace a battery. But other than that, everything was great. AHS has been great, so far. I'm very happy with them.

People that are considering a home warranty should get American Home Shield. Everyone else I had were getting contractors from out-of-state and it was taking four or five days. With American Home Shield, the contractors are awesome especially since they are local. Recently, my toilet was stopped up and the guy cleared it.

The heater stopped working. The problem was electrical. I did a claim to American Home Shield on the website. It was very simple. I liked it. I got a very fast response. It was a very simple repair. I've had good experience, and I'm very happy with the service.

American Home Shield gives me certain different timelines when the contractors are supposed to be here whenever they're assigned. When there was some small part in my AC unit, the technician from A-US Air Conditioning of Texas showed up early and fixed it within five minutes. I’ve been working from home and the repair made it more comfortable potential-wise being that we're at a deep freeze in time.

I like the ease of filing a claim. I normally do it online. My AC wasn't cooling, and Southern Air found the leak and fixed it.

My washer kept blowing the circuit and it's a washer/dryer combo. The guy from 1 Call Contractors came out and checked the circuit breaker and the wiring. He asked me if I had done work on the dryer before and I said, yeah. American Home Shield had sent S&S Appliance Parts and Service and they changed out the dryer heater coil. He said that it was causing the circuit to break. When running the washer and dryer together, it’s pulling 24 amps and that's causing the breaker to throw. He also said that I couldn't use the dryer at the same time to wash. I told him that we've been doing it for years. He said that it had something to do with when the company replaced my heater coil.

I've had American Home Shield for years and I'm not worried about when things get broken. When my wife called for a plumbing claim, they answered and took care of it. Unfortunately, I wasn't here when Dimitresse Construction came out, but my wife was and she told me how professional they were. They were great. They got straight to the issue, informed her what the issue was and corrected it. They were in and out. They were that quick.

I bought American Home Shield when I bought this rental property in May. I submitted a claim for a water leak about a couple of weeks ago. A technician came out and fixed it. My tenant said there was no issue. As a matter of fact, the first repair wasn't correct. The tech didn’t fix the issue. I called American Home Shield back, and they sent the company right back out there and didn't charge me anything. So, it was a good experience. Doing the claim was pretty easy. I just go online and I could pay my $75 there. It was fairly simple. American Home Shield was great.

We were trying to get the garage door to close and it would go about a foot down and then come back up. Home Shield sent out Flash Garage Door and I was at work but the tech kept me very informed as to how far he was out and what time he was gonna be there. Our oldest son was there and he was very kind and cordial to him. The tech rewired some things and the garage door has been working fine ever since. We've been impressed with Home Shield so far. It has really helped us out.

My most recent claim with AHS was for a refrigerator. They couldn't fix my other one, so I just got a new one this morning, and I'm happy with all those services. The contractors were great on that. That's Crown Mechanical. I started with AHS in May, and I had filed a claim for both my air conditioners. I had a new one put in, and the other one they piecemealed together, and they're still not right. The contractors have been out 22 times. So, I'm still not happy with that at all. AHS won't send out anybody else, and that's with A-US Air and they're a nightmare.

I was with AHS 15 years ago, and I got back with them back in August. After replacing the water heater myself, I said, “Now, this is something that I need.” Recently, in one of my bathrooms, the water in the toilet would continuously run. I tried to self-fix it, which worked for two days, and then it went back to what it was doing. I also had a faucet that was dripping. I made a claim and KBR Plumbing called the following day, made an appointment and they were out the day after. They were right on time and they kept me informed. They were awesome. I’m monitoring the toilet because I want to make sure that issue didn't happen again. KBR Plumbing came out Tuesday, so it's only been three days, which is about the time when it stopped working when I tried to fix it. Right now, everything's working well.

The guy was very nice, kind and knowledgeable. What was happening was when you turn the unit on, the fan wouldn't turn off at all. So even if the unit was completely off and you pull the thermostat from the wall, the fan would still run. I had to turn it off at the electrical panel and ended up unplugging it. They replaced the control board and that fixed the issue. It's an aged system so they had to order the part and they came back a week later. I would definitely recommend that company. We had another company that we used previously and didn't have good luck with but these guys did a great job.

Westbrook Plumbing was very professional. I had to contact them first 'cause it was taking so long and then they called me right back to schedule. They came out a day later and they repaired my leaking toilet in no time. Everything went perfect.

American Home Shield has a pretty good claim process most of the time. But sometimes I have to wait for some time before I can get a representative because they are really busy. Recently, they sent out Smith & Company for a yearly heating check. They are a really good company. I used them two or three years ago.

With my recent claim, the individual from David Bennis Company came out and fixed the hole. He was professional and was earlier than he said he was gonna come. The only thing is I don't know if he's supposed to come back and paint in that because it's a big patch of square. A lot of paint is missing. That's my only concern. But the whole experience was good.

Our freestanding ice maker stopped making ice so we submitted a claim online with AHS. A Appliance Service showed up and they fixed the problem. We had another home warranty company and this experience with American Home Shield was much better.

The gentleman that came recently for our AC issue, diagnosed the problem within five minutes. He was gone within 20 minutes. Once I call American Home Shield, they get somebody out right away. However, we pay AHS every month, and then we have to pay $75 for the service and it is a little steep. It seemed like we should get something if we've been paying for so long.

I had a claim for my dryer. A heating element needed to be repaired. The young man that came out was a little unprofessional. If I opened my door and saw him, I wouldn't know where he was from or who he was. But he did the work. He came back a couple days later and did the work because he had to order the part. So that was fine. But American Home Shield should look into the companies that they're contracting with a little more. They are pretty timely when I call but sometimes, they do not as much as I expect. But for the most part, I'm having to use them a little less.

All American Plumbing & Rooter came out for a plumbing claim I had with AHS. The tech was very efficient and very quick. He knew what he was doing because everything is working good. It was a great service call. I've had AHS for probably 28 years in two different homes and their service has been very good. It's peace of mind. They always come out within a couple of days, unless it's a weekend deal, and I've always been satisfied with the service that they send.

The tech from Barnette that came here was wonderful. My husband and I are both from Michigan so everything is new for us. I asked the tech, “I'm curious, but I didn't have an air conditioning in Michigan. So, is that gonna be working at the same time with the heat?” And he said, “Yes. Don't worry about it. If it goes on, it's supposed to be working.” He changed the part that was bad and he explained to me where you control the thermostat. It was even set for every day different temperature. I'm not used to it. I said, “I cannot get this working, to get to it up and down at the temperature that I wanted it. I don't want it in the morning, I wanted it to show in the afternoon that...” That was too confusing for me. And he put it on, “Just turn it on when it's get cold and it's gonna be set at this temperature that you want”. He did everything with the air conditioner and showed me. I will always recommend Home Shield.

There was a high-pitched noise every time I turned on the outdoor spigot. What the technician told me was, there's a piece inside the spigot that is no longer working properly. They couldn't really do anything though. It wasn't covered in my AHS plan. I'm gonna have to replace it myself. But everything went fine. He arrived right when he said he was gonna be there and was professional. He was able to tell me what was wrong with it. I clearly understood what he was talking about because I was attempting to replace it a few years ago and I did.

The plumber that came out did an excellent job, but we've been waiting on a compressor for our air condition since July. What happened was the contractor put a compressor on our air condition in June, and that compressor failed in 29 days. They guaranteed those compressors for at least 60 days. The problem was Three Brothers put in a smaller compressor on our air conditioner. That's why it didn't last but 29 days. And then I found out that the people that I was talking to are located offshore, in the Philippines. We have haven't got any kind of service on that compressor. They kept saying that they would call me back, and they told me they would reorder a compressor in 48 hours the last time I talked to one of them. I know this because in June when the compressor failed, it took 15 days before they ever got a compressor. Ever since then it has been a runaround. I couldn't understand it.

There was a leak on the side bathroom toilet bowl. I called American Home Shield to submit a claim for it and it was easy and it went well. The contractor came out the same day, which was nice. They were also very good. It was the toilet bowl tank. He had to replace some instruments inside the tank. He explained it afterwards.

The gas stove in my rental property wasn't lighting. I sent in a claim online and it was pretty simple. I logged on the website and put in my username and password. I submitted the claim and then I got a couple text updates that someone was on their way and it worked out pretty slick. My tenant took most of that face to face interaction and he said it was all smooth. My experience with American Home Shield has been pretty good. Everything seems pretty slick and low maintenance.

I've had American Home Shield for 15 years, so I’ve had plenty of experience with them. There’s been a few issues over the years, but for the most part, it’s been good. I go online to submit a claim and then they assign a person. It's easy. Recently, I had my pool pump repaired, and other than the contractor leaving her trash in the backyard, she was okay.

American Home Shield is very good. I called them up, told them I needed service for the bathroom sink and they set me up with a plumber. The plumber called in 24 hours and they were here. I've used them before and they were excellent. I've always requested them when I needed plumbing through American Home Shield. The guy will call when he gets the part then he'll come and put it back on.

Sometimes my interactions go well, and then sometimes it's to the point where Home Shield has a lot of people who don't speak a lot of English, that understand what you're saying, but you can’t understand what they’re saying. I spent a lot of time on that. You try to rephrase some of your words and try to go slow to make sure they’re where you’re at and they fully understand what you're saying. They would say that they understand and then they come right back and what they say to us, you know that they didn't understand what you said. And then with the calling, lately, I found out with that number, if they send you a call, they say “urgent”, you can go back and dial that number. And that can help you get through quicker versus before I knew that and you call with the regular number, they have you on hold for a long time before you get answered.

I've stayed with AHS for 2 years and the process is very convenient. You go to the website, make a request and in a day or two, you get the service. I've used the service several times for different types of issues like the garbage disposal and the toilet, and it’s always very decent, very professional and quick. Three weeks ago, I had the problem with the air conditioner. I requested service and the gentleman came. In about half an hour, he fixed the issue. He was very professional. My electric bill is about 40% less now.

I usually get a pre-heat inspection done every fall. I called American Home Shield and they told me they got this company and the price they could do it. Honesty Mechanical came out and they were very courteous and professional. We had other guys that came out in the past that brought along filters and replaced the filters while they were out here. I've had good experiences with Home Shield.

The contractors came out and the experience was nice. They took care of the problem that I had. The pipe needed to be cleaned to clear the calcium out. So far, AHS has been good.

DT Electric came out and fixed the outlet and a light switch. I called American Home Shield up and filed my claim. I got an email on who the contractors were and their phone number, and I just waited for them to call. They called me and told me when they would be coming out. The tech came out and went straight to the problem, got it done and was out. The repair helped quite a bit. If the electrical plug is not out, there are appliances and things that you use on a daily basis that you can't plug up, so it definitely helped 100% in my needs.

I had AHS for approximately a year now. I changed about two years ago and I went to another one which was lousy and even though they took care of their stuff, it was not good quality, and I couldn't take it, so I came back. They're good before and they're still good after. The only problem I had at first, was receiving a letter saying the bill was not paid. I called about three or four times. And then the last time, I decided not to call anymore because no matter how much I talked about it, nobody was gonna change it. So I haven't received any lately. And that's not exactly taken care of. Then sometimes, I don't know whether they have people that speak a different language. Sometimes, we also have a problem understanding what they're saying. Recently, we had an electric issue and RJ Wiggins was sent out to take a look at it. Everything went beautifully. He had a mask and he showed ID. He did the job well. If somebody is in need, I will recommend them.

I had an intermittent issue with an outlet being able to be used and not used that was in the garage, and it was affecting other outlets in the house. I told Home Shield what my problem was, and that was it. The tech was great. He was on time. I told him what the problem was, he then identified what the issue was, fixed it, and that was it. He was here 15 minutes at the most.

One of the burners in the oven had been broken for a while. The tech was very polite and pleasant. Their work was great. I would recommend Home Shield to anybody. It was very pleasant, and easy to do.

We had an issue with our water heater. My wife put in a claim to American Home Shield and the first guy they sent didn't know what to do. He had never worked on our kind of water heater before so we had to wait another day for another tech to come out. When that person came, he didn't need any parts. My heater started to work after he messed with a couple of things. He was concerned though that a part might be going out. He did say that AHS wouldn't replace a part unless what I had was actually faulty already. I'm waiting to see if my heater cuts again. Earlier in the year, we had another claim with AHS for our disposal. Something was clogged up and the tech who came was able to remove it. It has been working since then.

The technicians wanted to prep the furnace for winter and found a capacitor that was defective. They replaced it right there. The experience was professional, quick and efficient. It's an overall good experience.

American Home Shield's service was really good with our garage door claim. Hometown Garage Doors was our contractor. I spoke to a gentleman over the phone every time to schedule and he would call me and tell me what was wrong. He was really nice and knowledgeable. I liked him. There was another time that we called AHS for our refrigerator and I felt like that guy wasn't knowledgeable. He was out there four times and still couldn't fix it. We talked about that with AHS and got someone else out there. They were very understanding and there was no trouble with our request. Dealing with AHS has been really good. We got the home warranty when we bought the house. The first year was covered under our real estate package then we just continued it. It will be going on for four years that we are continuing this service.

The technician was very cordial and explained what the problems were. Everything was great. For the claim before that, my sink was not draining. We had tried to snake it and plumb it but water wouldn't go. The contractor had come out the first time and did the same thing. They said that they would probably have to come out and cut the line to replace it and it was gonna be a couple of days. They couldn't do it the first day that they had come out. We called on a Sunday and they came on Monday but they couldn't come back until Friday. They were short of technicians and couldn't come out until the next week. It was a little while, but they did fix it.

I had a home warranty before and I really was impressed with the quick turnaround and the vendors that were much more professional than the other ones. They used better and top-of-the-line equipment. My garbage disposal had been replaced already. I live alone and I don't know how to even wash dishes. The first one broke within six months of it getting put in. The home warranty replaced it with a top-of-the-line dishwasher.

Our sink was clogged so I requested service online with AHS. Their website was great. It was easy and fast. It asked me what I needed a service for, and then I submitted it, and then I received an email confirming the request. Then it said in 24 hours somebody will contact me and in less than 24 hours someone did. The contractor that I spoke to was Bruce. He did such an amazing job. He even explained what he was doing throughout the process. They were in and out in 30 minutes. The sink's been great. They were able to fix it and we don't have the same issue any more. I was really happy with their service. Overall, great experience with American Home Shield too.

J-Tech Mechanical AC came out for my air conditioning which had a clog. It was dripping heavily and the motor was causing a vibration on an actual vent. He had to blow through the system. Everything went very easily, smoothly and was very clear. The contractor was great. I spoke to several of my family members who live in the area and a couple of them have utilized that company and they had good interactions. So, I selected them based on family recommendation out of the places that I had to select from with American Home Shield. I've had a great experience with AHS. I previously owned a home with my ex-husband and we had them then. We were there for 11 years and we had good interaction with them as well. So, I've never experienced an issue and it's been a very quick and easy process.

American Home Shield has great customer service and great timeliness to getting everything resolved. Our dishwasher was leaking so I called them. The claim process took about 15 minutes and Quality Appliance was able to come out and get it resolved in a matter of days.

There was a leak from my bathroom around the bathtub that was coming down through the kitchen ceiling. Sending in the claim to American Home Shield was easy and very efficient as well. The contractor was professional and very knowledgeable. He looked right up in my ceiling and he told me what the problem was right away. I thought it was gonna be a huge problem.

The refrigerator stopped cooling. We got back from vacation and everything was melting. So I got online right away to file a claim with AHS and the next day, they already had a time for me. When the technician got here, I let him in the house and he had me move everything around the refrigerator so he wouldn't break anything. Then, he went looking under there for two or three minutes and he saw the problem. He showed me how to not have that problem in the future and how refrigerators actually need to be cleaned. He also showed me some stuff that I didn't know about. He took the extra time about how to change out the filter for my water but he wasn't here long at all. He also said that if we had any problems, we could just call. He was very nice, courteous, answered all my questions, really fast, and really professional about everything. Everything has been working okay since then and overall, the claims process was fast and easy.

I wanted someone professional to come out to start up my heat. I was not professional enough to do it and then have a gas leak that needed corrected. American Air Conditioning and Heating called me and I told them what the problem was. They came out, cut the valve on and checked it. They said that everything is okay. They just said that if I have to ever get my motor replaced or something on my air conditioning system, the access was very tight. Overall, American Home Shield is a very good and reputable company. I read their contract and they are the most thorough in getting things fixed. I had another one back then and everything that I had to be fixed has only a $500 limit on it.

I called American Home Shield and the rep told me that I could do the claim on the site. So, I’ve been using it. The technicians were quite helpful and did quality work. Dealing with the reps at AHS was positive and I don’t have any complaints with the company. They’ve done what they’re supposed to do. I’m very satisfied with my experience.

I filed a claim for the refrigerator and there were two separate visits. On the first visit, it was deemed that they could not fix it. The second visit was made by a different company and they fixed it. My tenant told me that it was a very good service call. I'm very satisfied with AHS right now. It's been very good.

When I got American Home Shield, everything was self-explanatory. You just call or get online if you had to, and they’ll get right to it. They do a good job. I had an AC issue and Aquilla Air was sent out. It was like a Freon issue and they fixed it. I still had to pay like $550 for Freon but it is cheaper than paying $10,000 for air conditioning.

I moved into an older home and a lot of the appliances here are 12 years old. No one in the plumbing industry or the kitchen appliance industry wants to replace or fix something that's that old, they'd much rather sell you something new and install it. I'm widowed without anyone to help me around the house. I really liked the comfort of knowing that with a service call of $100 plus the $45 a month membership fee, I don't have to worry about a $1,600 dollar hot water heater being installed as an estimate or a $2,000 rip-off microwave built-in to replace something that could be fixed with a part.

Sears was out in no time for my double oven. They checked it out and the replacement was installed less than two weeks. Also, Home Shield allowed a very sufficient amount for a replacement and I'm just waiting for the reimbursement. I was shocked that they offered a replacement value for today's market. It was fabulous. I've already told somebody to get Home Shield and they got it. I couldn't be happier. For $44 a month, it's peace of mind.

The company guy that they had come out from a local company to service the heating system was real professional and seemed to know what he was doing. I was happy with him. So far, so good with American Home Shield.

We've had to use American Home Shield this year. They sent out Certified Electrical Technologies for our electric issue and the guy did a good job.

The condensate pump was broken, so it was causing the area around the heat pump to flood. I did a claim to American Home Shield on a Friday. So, it was Tuesday that the tech came out. Once he came, he diagnosed everything. He had to go back to the shop to get a pump because he just used the one he had. Other than that, it was timely and he got it done fairly quickly. This is the second time I've had American Home Shield. The first time, I had it for two and a half years and this time, it's been a month or so. The first time I had it, there was a small issue on the time frame in which they came and did the repair. I was almost a week without a dryer. But this time, everything's been kosher.

The guy from Sears did a great job. He was very professional, prompt, showed up on time, and knocked it out. It was an easy fix. He got the mechanism in the back that got iced up defrosted and that's what was causing the issue. He explained to me exactly what he was doing and why it happened and how to avoid it in the future. I paid whatever the deductible payment was and American Home Shield took care of it without any hesitation. I've told every single person I know that he needs to get this. I can't imagine if my appliances break down or, God forbid, my heater right now, if it were to kick the bucket, I would feel safe knowing that American Home Shield got me covered.

My dishwasher needed to be leveled. I had to pay $100 just to level it. Everything is great as far as submitting claims to American Home Shield. They've always been good. They always call me back within the allotted time. I love it. The contractors are good. I also had a hot water heater that was leaking. They put me a new one in last May. Then they came back and had to put another fitting on there because it was leaking. They came in and fixed that flat out. I'm so glad I got this insurance. I will use them from now on. I appreciate it.

I have had AHS for just about a year now. I've had a few services done. The fee each time is $75 + tax so not horrible. However, actually getting someone here within a reasonable amount of time or to actually get a repair is quite CR&%Y. A few months ago they could not fix the dishwasher after 2 tries, and it got left not working, no help with a new one, or actually fixing an "unknown actual problem." Today takes the cake though - I have a refrigerator whose electronic board is going out. Ok, I can wait on that part, but it's also not cooling and is up to 40 degrees. After 3 hours, I call the repair shop they sent me to (no call back yet) and they can't come for 6 more days. 6 MORE DAYs??? Unacceptable.

I called on August 17, 2020 to have my appliances checked for maintenance purposes with minor concerns. What a mistake. I have spent the last 2 months, up to 3 hours on hold per call, several days for help with the servicing of my appliances. American Homeshield chose to send inexperienced companies with poor service reputations with untrained techs and public reviews and serious complaints to come in and damage my appliances. I actually loved my Kitchenaid refrigerator, microwave oven combo and dishwasher. I simply wanted the items checked due to heavier use during COVID-19. My call for maintenance and prevention have been a nightmare to remember.

I had a problem with one of the air conditioners here. I filed a claim online with AHS. It was simple. They asked me what the problem was. I said air conditioning problem and they sent me back an email saying, "We've assigned it to Air Doctor, and they will call you within 24 hours." They did. They set up a time. They came out here and looked at the problem. Everything was fine. They cleaned up. They took care of the problem quickly. They were here for half an hour and didn't leave any parts, didn't mess anything up.

Choice Plumbing and Heating came out to do a routine check on our furnace. We called Home Shield and Choice called to set up an appointment, and were here on time, which is something when you got a four-hour range and they come the last half hour, and you’ve sat here half the day. But they called and asked if it’s okay to come a bit early, and they were. The tech was very polite. He cleaned up everything and did a good job. He just had to clean and check to make sure that we didn't need anything else.

Rush Heating and Cooling came out the first time and did the cleaning and inspection of the furnace. Then the second time, I had made a claim and I told them that the furnace just stopped. But then it kicked back on. So whatever happened, it fixed itself. I called in and told them that I wanted to put this on hold and see what was gonna happen. So the furnace ran for a few days and then it kicked out again. So I got them to come out. Because this going back and forth, something is trying to go wrong and I need to get a handle on it before it gets out of control.

Climate Masters did a yearly maintenance for the heat pump and furnace. Submitting those tickets with Home Shield was easy. The tech was professional and cordial. We also had Home Shield send a contactor out one time for something which needed to be fixed. Everybody that has ever been to our house was incredible. I wanna upgrade and I had talked to somebody about it. I thought we had the top-notch. One of our garage doors broke and Home Shield said that wasn't covered. So, we went ahead and got new garage doors. But I wanna make sure we have the best protection possible.

My tenant had a dryer. The heating element in the dryer went out. Also, we had an AC issue which turned out to be the Duke Energy power management program, for some reason, was messing with the AC. It took us a while to figure it out. But that was the major thing. I might switch to a different home warranty place from Home Shield because of the lesser premium and the lesser deductible amount. It's called Select.

Submitting a claim to American Home Shield for a refrigerator repair was pretty easy. The contractor was very responsive and fixed the issue quickly.

American Home Shield is pretty prompt and every time we've had to call them, it has worked out fine. It's well worth the little bit that I pay every month for their service. They do a good job. My most recent claim was when my microwave and dishwasher were broken. Hornet Appliance came out and they were very polite. They did what they needed to do very quickly. The tech said the microwave isn't fixable and he has to put in a part in the dishwasher but he wasn't sure he'd get a part for it. He put an order for one and I checked that online this morning and I haven't seen any response from AHS yet.

An internal piece in my door was broken. American Home Shield's techs from Pro Appliance came and solved the issue in a quick way. They were really professional. I have been glad to have American Home Shield's coverage. They have given very good service so far. Sometimes, I need to wait a bit for them to respond but I'm glad I have their warranty.

Water was leaking out a vent outside. And then, the water heater was leaking. I used Home Shield's online service. It was easy, thoughtful, and to-the-point, which is what I love. As soon as I hit that button online for that app, I immediately received a text and was updated throughout the entire process. It's one of the best processes I've seen in a long time because I'm a process freak. That was pretty awesome. Kelly's Plumbing came out and they were on point. They answered all my questions. Everything was exactly how I wanted. I wanted information. No gray area. And they made it fast and easy. I wasn't expecting this good a service. It was surprisingly and shockingly different.

I love the guy from Sears who came out and looked at my stove. Some guys don't really communicate with the customer. But the Sears guy communicated with us each step of the way and he really tried to fix our stove. But in the end, he told us that we were gonna have to get a new stove. He talked to American Home Shield for us. Because of that, I didn't really have to do too much explaining to American Home Shield about what was going on. That was a plus. I initially thought that I would have to call and be on hold forever but I didn't because of what he did.

There was an entire wall in my house that the electricity just stopped working. It went off for a couple of hours on a Friday and one of the things that was plugged into that wall was an outside refrigerator that I had. I called and AHS said somebody would contact me within 24 to 48 hours. Well, it was a Friday afternoon and no one contacted me. I called back on Sunday, and by that time, all the food in my refrigerator was ruined. I thought there was miscommunication. Then when I didn't get it in 24 hours and I called back, they said that it's the weekend. People are going to be there till Monday. I told them that stuff doesn't just break Monday through Friday and I asked if there's somebody who could come now. I was a little annoyed with that. The people were helpful on the phone, but it was just that it didn't get done when I needed it.

Getting ahold of American Home Shield is great. The contractors that they choose is the problem. No one called me and told me who was coming. American Home Shield told me it was Low Country so I was waiting for Low Country to call me. When I called back to American Home Shield, they said it was Low Country and they gave me the number again. I called Low Country but their voicemail was full and I couldn't contact anyone. I called back to American Home Shield then American Home Shield tried to call them. They said, “You have an appointment and it's at 3 o'clock today.” Nobody called and told me. At 3 o'clock I was waiting around. Now that I have their numbers, I called back. I said, “Y’all don't wanna come? Y’all don't want the contract?” But they came out and when they did, they did quality work. They fixed the problem.

When we open the dishwasher, the water would still be going and everything would be happening like it was closed. We submitted a claim to AHS and the tech was able to repair it that day. It was quick and he did a good job.

I made a claim about a broken dishwasher. The claims process was pretty straightforward on their website. DMV Repairs came out and fixed the dishwasher. They were great. I paid the one-time $80 upfront to have someone come out and look at the dishwasher.

With the American Home Shield representatives, I've been very impressed with their customer service. They've been fantastic to talk with on the phone when I've had questions about signing up for the warranty as well as just the process of submitting a request for service. They've been absolutely delightful to deal with. When we needed the locks rekeyed on our new house, submitting the claim was very easy. We just went on to the web portal and we set up a time for the locks being rekeyed, and they came out on time. It worked great.

The tech came out and looked at the dishwasher. Then we ordered a part and 10 days later, someone came out and replaced it. He was good. He came in and wore his mask and boot things on his feet. The dishwasher is working for the first time in a year and a half. American Home Shield's claims process works well. Once a while, I've had to call back and get the contractor to come out again to repair what they left because they didn't finish it. But that was two years ago and since then, I've had no issues.

The guy from Flash Garage Door Service showed up on time. He was able to knock it out within an hour's time and got me on to work 'cause I work second shift. He also had a face mask and not wanting to touch hands he distanced himself. This is probably about the fourth or fifth time that I used American Home Shield. Just paying that $75 service fee, everything's been covered by them so far. They covered the inside air conditioning unit, the garage door springs, and a relay on the dishwasher.

I had a claim for the air conditioning before which the AHS contractor came out and fixed. Recently, I had a leak in between my walls and I had to get my own plumber because AHS couldn't find one soon enough. I ended up having to prepay it myself, invoice it, and have them call. Then I have four holes in my walls. Now AHS is telling me I have to find my own contractor, get it approved, and then get it fixed. There isn't a contractor out there that's gonna come out for such a small job so I'm having problems getting it fixed, which is really something that should have been handled by AHS. I shouldn't have to be looking for that. I still don't have anybody that's called me back. I've made a lot of contacts but because they want to know what the scope of the work is, and it's to do drywall for four holes that were done in my walls, and I can't seem to find anybody to fix it.

American Home Shield handled my AC claim well. We were selling the property and whatever was discovered during the home inspection, their tech fixed it. The submission process was great. I can't imagine having a house without an AHS warranty.

The kitchen sink was blocked. On Time Plumbing came, rootered it and left. A week later, it became blocked again, and they came back and rootered it again. Also, somebody came to take a look at my fridge. My fridge has been fixed more than 10 times and at some point, it should be replaced. They can’t fix it properly. Almost every part in my fridge was replaced. I've had my air conditioning replaced though. I had to pay for the shipping and the crane. As far as claims submission to American Home Shield, I started doing it online. It’s much easier and faster. Their contractors are professional.

American Home Shield sent Pro Appliance for the refrigerator. It wasn’t getting cold. The contractor called a couple of days ahead of time, and they put me on a video call. With this video call, they looked at the refrigerator, they got the model, they got the serial number and then they kind of figured out almost what was wrong from the video. So when they came out, they already had the part with them rather than coming out, ordering it and then coming back. It worked out great. I was amazed. I had some bad experiences with AHS in the past, but everything worked out fine this time.

Big Al’s Refrigeration Repair had to fix our freezer because it was just freezing up, and we couldn't figure out why. The temperature was turned down. When I filled out the form on Home Shield, they asked what was the issue, and they forwarded it to the contractor. It didn't take long for them to send a service person out here. And then, when the guy came, my husband explained to him again what was going on, and he fixed the issue. He did a great job. He was in and on time, was accurate, and then he was out of here. Ther repair fixed the problem we were having. It helped.

I just sent my renewal off to American Home Shield. We bought it in 2019. We moved in the house in December of ‘18 and it came with American Home Shield. Then I added some other features to it. This is my second renewal that I've done with it. Sometimes, my wife kinda complains because you've gotta be on the phone sometimes for almost an hour. She seems to dread calling, but the process of going through, making a call and getting the request processed is, in her opinion, a little timely. Everything else works fine. We recently had a claim on our refrigerator. It has two units, a freezer and a regular refrigerator. The freezer was working fine, but the top part wasn't. But when the tech came there, it was working fine. He ran all the codes on it. He could not find anything wrong with it. It's still working.

Something went out on the refrigerator that I filed a claim for. A tech came out and he had to order a piece. It took about two weeks and the same tech came back out. He was very professional.

The first contractor that came out couldn't do work on the Kenmore refrigerator that I have. That felt like a little bit of a waste of time. But then Sears came out and replaced the compressor. Three days later, it stopped cooling again and so I put in a repeat request. American Home Shield sent out the same first company again that couldn't work on the Kenmore refrigerators. But the lady from that company called me to give me a heads up that they weren't gonna be able to service it and that she had already contacted American Home Shield so Sears ended up coming out again. I was pleased with how quickly I was able to get the service done. It was just that there seemed to be some miscommunication in there. But overall, the end goal was to get the refrigerator fixed and that happened.

I had a faucet that was leaking on a Sunday, and I couldn't shut the water off because the valves were bad. And because American Home Shield looks for the cheapest people they can find to do the work, they didn't have weekend service, and I didn't get a plumber out here until Tuesday. Then, he would not fix the valves because he said American Home Shield didn't write that the valves were bad. They wanted me to pay another deductible, which I fought and it took about a week and a half. Finally, they sent a different plumber down and replaced the valves too.

I appreciate American Home Shield. I recently paid to have my heating unit serviced and the contractor provided good information. They checked all my stuff, made sure everything's working right, and told me what to do to help my heat on different rooms heat up better. I've also done a service call before for my microwave and dryer two years ago. Everything's been good.

Our upstairs heat was running continuously and wasn't controlling the temperature. My girlfriend did a request through the online portal and it was very easy to fill out. American Home Shield then contacted me almost immediately and the Island Breeze guy was out the next day. He was very quick and professional. I told him what was going on and he walked upstairs and then cut it on and then it started running. He then pulled the thermostat off the wall and it stopped. He said if it stops when the thermostat is disconnected, then the thermostat's broken and not the unit itself. At that point, he said, "I can replace it with one of ours." Luckily, I had a Nest I wanted to install, so after he left, I installed it myself. Sure enough, he was right and our system is working great. It worked out really well. He just charged me the trade fee.

AHS has been great. Recently, the tech they sent out serviced my furnace and she did a wonderful job.

Home Shield's service is before time. That case is not always good, but it is okay. Secondly, the guy who came is very good. He answered all my questions and took care of everything. The issue was only on the outside system, but as per my request, he also visited our attic so checked the other unit as well. I'm very happy.

My unit is upstairs in the attic and the contractors were only there for probably a total of seven minutes. It takes a little bit of time just to get up there. Then, they immediately came down to tell me that it needed work done to it. I've only lived in my house for under a year and had somebody inspect it right before I moved in, and they said it was perfectly in good condition. I know things could happen in that time period, but it just seemed really shady.

Something was going on with my dishwasher. The person who came was very professional. It was awesome. I'll use Home Shield again when I have problems.

The contractors have all been very professional and clean. Recently, the stove wasn’t igniting. The contractor tried to figure out what was wrong with it and fixed it. I’d definitely recommend American Home Shield to people that aren't handy. But people like my brother who's also very handy, I wouldn’t recommend it to him because he could save more money doing it himself.

We had a toilet situation and we needed plumbing assistance. My husband and daughter submitted a request to AHS for it to be taken care of and a gentleman came out to service it. We explained to him what was going on and my husband took him to the room where the situation was going on. He was really polite and explained to my husband what the issue was. He was knowledgeable about his job and he knew what he was talking about. And he was patient and really nice. With this COVID-19 situation, he had his mask on. He took care of it in less than 15 minutes. He reassured us that the situation shouldn't happen again and we haven't had a problem since. It was our first time having anything done through AHS and it was really a good experience.

We had multiple issues, and Lake Plumbing was very professional and timely. They kept us updated, and we were happy with all the repairs they did. I'm happy with the service. I've recommended to other family members to sign up with American Home Shield too.

The contractor came and fixed the pipe leak. They were clean, fast and efficient. It was a pretty easy fix. I've filed other claims and the service from American Home Shield has always been good. For the most part, I haven't had any problems.

I was surprised when I got the email from American Home Shield that said that I could get my heater checked. That was quite nice. I appreciate being able to get that done. When the contractor came, they wore gloves, but they didn't wear a face mask. Considering that they showed up to my house while I had COVID, it was fine. I'm at home on quarantine and I wore a face mask for their safety. They went up into my attic and made sure that the autopilot light was kicking on. They were making sure that the attic doesn't catch fire, which could be unfortunate.

American Home Shield has been great so far. It's handled all the issues that we've had after buying this house. The guy for the plumbing claim was great. He was quick and got it done within 30 minutes. We had another situation where we used American Home Shield and the guy was fast also.

First of all, I've been trying to get ahold of American Home Shield for several days. Every time I try to call them, I've been put on hold for more than half an hour. The total calls to them have accumulated over several hours. I’m not happy with their hold times. Everything else, they're living up to what they've written in their contract. Other than the hold times are outrageous, I can't complain too much.