American Home Shield Reviews

I made a claim about a broken dishwasher. The claims process was pretty straightforward on their website. DMV Repairs came out and fixed the dishwasher. They were great. I paid the one-time $80 upfront to have someone come out and look at the dishwasher.

Submitting a claim to American Home Shield for a refrigerator repair was pretty easy. The contractor was very responsive and fixed the issue quickly.

We had multiple issues, and Lake Plumbing was very professional and timely. They kept us updated, and we were happy with all the repairs they did. I'm happy with the service. I've recommended to other family members to sign up with American Home Shield too.

I appreciate American Home Shield. I recently paid to have my heating unit serviced and the contractor provided good information. They checked all my stuff, made sure everything's working right, and told me what to do to help my heat on different rooms heat up better. I've also done a service call before for my microwave and dryer two years ago. Everything's been good.

American Home Shield sent Pro Appliance for the refrigerator. It wasn’t getting cold. The contractor called a couple of days ahead of time, and they put me on a video call. With this video call, they looked at the refrigerator, they got the model, they got the serial number and then they kind of figured out almost what was wrong from the video. So when they came out, they already had the part with them rather than coming out, ordering it and then coming back. It worked out great. I was amazed. I had some bad experiences with AHS in the past, but everything worked out fine this time.

I had some toilets not working correctly and a tub faucet leaking, and Best Care fixed those issues without problems. My garbage disposal was not working and they fixed that too but I need to reopen the work order because there is a leak in the kitchen area. I found out just a few minutes ago. I normally go online to submit claims to American Home Shield and sometimes, there may be limits on how many toilets I have issues with that I can submit a work order. With the pandemic going on, I don't want people to come and visit my home frequently. So, most of the time, if it's small issue, I can deal with it until I have something I'd have to fix. Then, I just submit the work order altogether. I had a ticket that was open for two years and finally, it was adjusted but it took a long time and it got to a point where you would just say, “Forget it”. So, I have a mixed experience with AHS.

With the American Home Shield representatives, I've been very impressed with their customer service. They've been fantastic to talk with on the phone when I've had questions about signing up for the warranty as well as just the process of submitting a request for service. They've been absolutely delightful to deal with. When we needed the locks rekeyed on our new house, submitting the claim was very easy. We just went on to the web portal and we set up a time for the locks being rekeyed, and they came out on time. It worked great.

I had a claim for the air conditioning before which the AHS contractor came out and fixed. Recently, I had a leak in between my walls and I had to get my own plumber because AHS couldn't find one soon enough. I ended up having to prepay it myself, invoice it, and have them call. Then I have four holes in my walls. Now AHS is telling me I have to find my own contractor, get it approved, and then get it fixed. There isn't a contractor out there that's gonna come out for such a small job so I'm having problems getting it fixed, which is really something that should have been handled by AHS. I shouldn't have to be looking for that. I still don't have anybody that's called me back. I've made a lot of contacts but because they want to know what the scope of the work is, and it's to do drywall for four holes that were done in my walls, and I can't seem to find anybody to fix it.

My tenant had a dryer. The heating element in the dryer went out. Also, we had an AC issue which turned out to be the Duke Energy power management program, for some reason, was messing with the AC. It took us a while to figure it out. But that was the major thing. I might switch to a different home warranty place from Home Shield because of the lesser premium and the lesser deductible amount. It's called Select.

The contractors have all been very professional and clean. Recently, the stove wasn’t igniting. The contractor tried to figure out what was wrong with it and fixed it. I’d definitely recommend American Home Shield to people that aren't handy. But people like my brother who's also very handy, I wouldn’t recommend it to him because he could save more money doing it himself.

The AC was shutting on and off after it would be on for a little bit. It would turn itself off. I sent in a claim over the phone and they went over everything in detail and let me know how the process was going to work and how the billing was gonna be. They were very professional. I spoke with the tech before and after the service, and he told me what he was gonna do and how he was gonna do it. Then he told me what the diagnosis was and how he fixed it. So he was on top of things.

I've been with Home Shield for three years. I was originally given the first subscription with them when I bought the house. Because I have a pool, I kept it going because pools are rather expensive. But the problem is, Home Shield never fixes something. I had to have somebody come out to fix my pool pump four times. Instead of just replacing the pump, they put band aids on it, and then I have to continue paying $75 every time somebody comes out. It's getting expensive. For the dishwasher, there was a design with it which is plastic, and it broke. David's Appliance Service came in and fixed it with metal parts. The tech knew what the problem was before he came here. But Home Shield would not let him order the parts until he came here and verified it. I had to take off work two days instead of one to get the problem fixed so he could have come here with the parts if he already knew what it was. I'm not very happy with Home Shield.

The tech came out and looked at the dishwasher. Then we ordered a part and 10 days later, someone came out and replaced it. He was good. He came in and wore his mask and boot things on his feet. The dishwasher is working for the first time in a year and a half. American Home Shield's claims process works well. Once a while, I've had to call back and get the contractor to come out again to repair what they left because they didn't finish it. But that was two years ago and since then, I've had no issues.

The garage door was not opening, so we submitted a claim with AHS. The contractors came out, fixed it and did a great job. The guy that was there was very good. We were happy. They repaired it the same day. But that the type of spring that was used was not something that AHS covered, so we had to pay extra for that.

Big Al’s Refrigeration Repair had to fix our freezer because it was just freezing up, and we couldn't figure out why. The temperature was turned down. When I filled out the form on Home Shield, they asked what was the issue, and they forwarded it to the contractor. It didn't take long for them to send a service person out here. And then, when the guy came, my husband explained to him again what was going on, and he fixed the issue. He did a great job. He was in and on time, was accurate, and then he was out of here. Ther repair fixed the problem we were having. It helped.

Something was going on with my dishwasher. The person who came was very professional. It was awesome. I'll use Home Shield again when I have problems.

First of all, I've been trying to get ahold of American Home Shield for several days. Every time I try to call them, I've been put on hold for more than half an hour. The total calls to them have accumulated over several hours. I’m not happy with their hold times. Everything else, they're living up to what they've written in their contract. Other than the hold times are outrageous, I can't complain too much.

I just sent my renewal off to American Home Shield. We bought it in 2019. We moved in the house in December of ‘18 and it came with American Home Shield. Then I added some other features to it. This is my second renewal that I've done with it. Sometimes, my wife kinda complains because you've gotta be on the phone sometimes for almost an hour. She seems to dread calling, but the process of going through, making a call and getting the request processed is, in her opinion, a little timely. Everything else works fine. We recently had a claim on our refrigerator. It has two units, a freezer and a regular refrigerator. The freezer was working fine, but the top part wasn't. But when the tech came there, it was working fine. He ran all the codes on it. He could not find anything wrong with it. It's still working.

There was a problem with the mechanism that raises and lowers our garage door. That was my biggest concern because of my health. I couldn't raise and lower the door manually. I knew I had to have that working. I made a claim and the process was fine. I called the contractor that was listed and they made an appointment to come. They were very professional. They looked at the mechanism of the door and determined it was one of the parts in the mechanism. They came over the following couple of days and they changed it. It's been working fine since then.

Everything’s been good with American Home Shield. It's really easy to get ahold of people and they send people right away. Recently, there was a leak in my gas pipe. At first, we thought it was the tank so the propane guy came out. He told me there was also a leak in the ground that's why I got American Home Shield to send a plumber but we ran out of gas in that time. We don't have any gas and we're probably not getting any till next week so there's not any way to really check. The plumber did put a whole new lining underground so that's how they took care of the problem.

Something went out on the refrigerator that I filed a claim for. A tech came out and he had to order a piece. It took about two weeks and the same tech came back out. He was very professional.

I had a faucet that was leaking on a Sunday, and I couldn't shut the water off because the valves were bad. And because American Home Shield looks for the cheapest people they can find to do the work, they didn't have weekend service, and I didn't get a plumber out here until Tuesday. Then, he would not fix the valves because he said American Home Shield didn't write that the valves were bad. They wanted me to pay another deductible, which I fought and it took about a week and a half. Finally, they sent a different plumber down and replaced the valves too.

I love the guy from Sears who came out and looked at my stove. Some guys don't really communicate with the customer. But the Sears guy communicated with us each step of the way and he really tried to fix our stove. But in the end, he told us that we were gonna have to get a new stove. He talked to American Home Shield for us. Because of that, I didn't really have to do too much explaining to American Home Shield about what was going on. That was a plus. I initially thought that I would have to call and be on hold forever but I didn't because of what he did.

Rush Heating and Cooling came out the first time and did the cleaning and inspection of the furnace. Then the second time, I had made a claim and I told them that the furnace just stopped. But then it kicked back on. So whatever happened, it fixed itself. I called in and told them that I wanted to put this on hold and see what was gonna happen. So the furnace ran for a few days and then it kicked out again. So I got them to come out. Because this going back and forth, something is trying to go wrong and I need to get a handle on it before it gets out of control.

There was an entire wall in my house that the electricity just stopped working. It went off for a couple of hours on a Friday and one of the things that was plugged into that wall was an outside refrigerator that I had. I called and AHS said somebody would contact me within 24 to 48 hours. Well, it was a Friday afternoon and no one contacted me. I called back on Sunday, and by that time, all the food in my refrigerator was ruined. I thought there was miscommunication. Then when I didn't get it in 24 hours and I called back, they said that it's the weekend. People are going to be there till Monday. I told them that stuff doesn't just break Monday through Friday and I asked if there's somebody who could come now. I was a little annoyed with that. The people were helpful on the phone, but it was just that it didn't get done when I needed it.

AHS has been great. Recently, the tech they sent out serviced my furnace and she did a wonderful job.

AHS's contractor, Atlas Residential Services, came out for my appliance issue and they were great. But the company before them damaged my refrigerator and I had to fix that myself. They didn't ground the motherboard and it kept blowing through my circuit board. The company claimed that they didn't do that. Still, everything is working fine now. AHS always sends somebody right away when I file a claim. They always take care of my problem.

I was telling some people about American Home Shield because someone had told me about it. I heard it not just recently but when I made the call to sign up. I was very satisfied with AHS. Requesting a service from them was very simple and easy. I called and the rep was very helpful, courteous and professional. I had a guy come out to take a look at my dryer and it needed a part. It’s an old dryer and I was concerned that they were not going to be able to find the part but they did. The technician was very professional too. He was nice and respectful. He took care and had no problem whatsoever.

Choice Plumbing and Heating came out to do a routine check on our furnace. We called Home Shield and Choice called to set up an appointment, and were here on time, which is something when you got a four-hour range and they come the last half hour, and you’ve sat here half the day. But they called and asked if it’s okay to come a bit early, and they were. The tech was very polite. He cleaned up everything and did a good job. He just had to clean and check to make sure that we didn't need anything else.

American Home Shield handled my AC claim well. We were selling the property and whatever was discovered during the home inspection, their tech fixed it. The submission process was great. I can't imagine having a house without an AHS warranty.

Home Shield's service is before time. That case is not always good, but it is okay. Secondly, the guy who came is very good. He answered all my questions and took care of everything. The issue was only on the outside system, but as per my request, he also visited our attic so checked the other unit as well. I'm very happy.

Climate Masters did a yearly maintenance for the heat pump and furnace. Submitting those tickets with Home Shield was easy. The tech was professional and cordial. We also had Home Shield send a contactor out one time for something which needed to be fixed. Everybody that has ever been to our house was incredible. I wanna upgrade and I had talked to somebody about it. I thought we had the top-notch. One of our garage doors broke and Home Shield said that wasn't covered. So, we went ahead and got new garage doors. But I wanna make sure we have the best protection possible.

Getting ahold of American Home Shield is great. The contractors that they choose is the problem. No one called me and told me who was coming. American Home Shield told me it was Low Country so I was waiting for Low Country to call me. When I called back to American Home Shield, they said it was Low Country and they gave me the number again. I called Low Country but their voicemail was full and I couldn't contact anyone. I called back to American Home Shield then American Home Shield tried to call them. They said, “You have an appointment and it's at 3 o'clock today.” Nobody called and told me. At 3 o'clock I was waiting around. Now that I have their numbers, I called back. I said, “Y’all don't wanna come? Y’all don't want the contract?” But they came out and when they did, they did quality work. They fixed the problem.

When we open the dishwasher, the water would still be going and everything would be happening like it was closed. We submitted a claim to AHS and the tech was able to repair it that day. It was quick and he did a good job.

Two bathroom sockets weren't working and one in the garage wasn't working. My sister was there when the contractor came out and she said everything was okay. Everything's working fine since the service.

The kitchen sink was blocked. On Time Plumbing came, rootered it and left. A week later, it became blocked again, and they came back and rootered it again. Also, somebody came to take a look at my fridge. My fridge has been fixed more than 10 times and at some point, it should be replaced. They can’t fix it properly. Almost every part in my fridge was replaced. I've had my air conditioning replaced though. I had to pay for the shipping and the crane. As far as claims submission to American Home Shield, I started doing it online. It’s much easier and faster. Their contractors are professional.

I couldn't get the online scheduling of the gas furnace service to work. I tried it three or four times. I had to call in and then I was on an extremely long, rude wait by American Home Shield. Patriot Plumbing came out. The guy did the wiring of the furnace that was screwed up and a lot of things that were wrong with it. Then the vacuum switch and the glowplug were replaced. He did a good job. I’ve had one service call already so it’s been beneficial to some degree. But then because of the online scheduling of service calls, I'm not really satisfied. If they have a system that they claim that works, make it work. Otherwise, shut it down. Don't say it works when it doesn’t.

Central Ohio came out for my plumbing claim. They were professional, and they told me what the problem was and what to do if it happened again. It went fine. Every time I call and put in a claim, it’s quickly responded to. So I really appreciate that. My only concern would be the fee that is paid every time. After so many calls, it should be waived. But it’s saved me quite a bit of money. It's been a help.

Water was leaking out a vent outside. And then, the water heater was leaking. I used Home Shield's online service. It was easy, thoughtful, and to-the-point, which is what I love. As soon as I hit that button online for that app, I immediately received a text and was updated throughout the entire process. It's one of the best processes I've seen in a long time because I'm a process freak. That was pretty awesome. Kelly's Plumbing came out and they were on point. They answered all my questions. Everything was exactly how I wanted. I wanted information. No gray area. And they made it fast and easy. I wasn't expecting this good a service. It was surprisingly and shockingly different.

The guy from Flash Garage Door Service showed up on time. He was able to knock it out within an hour's time and got me on to work 'cause I work second shift. He also had a face mask and not wanting to touch hands he distanced himself. This is probably about the fourth or fifth time that I used American Home Shield. Just paying that $75 service fee, everything's been covered by them so far. They covered the inside air conditioning unit, the garage door springs, and a relay on the dishwasher.

When my wife opened the fridge door, it was not cooling. American Home Shield set out Sears and they were pretty good. The problem was taken care of in two days which was very quick. The guy was very and respectful. I am very happy with both American Home Shield and the guy who came to fix our fridge.

There was a leak in our refrigerator. We made a call to American Home Shield and the process was easy. The contractor came in and did what he had to do and left. It was quick. I'm satisfied with American Home Shield.

It's worth it to get American Home Shield. It's a good choice. It saves you from troubles and they have a pretty good system. You pay your $100 share and they assign somebody. They're very good at that. You know that you’ll just be charged $100 and that they will pay. I've used them two times and they have a good network of vendors who pretty much know what they are doing. Recently, Piedmont Mechanical Contractors came to service my floor heating for the air conditioner for wintertime. American Home Shield didn’t take the bill though. I took the bill but I took that contractor because it was American Home Shield's.

The drum on my GE dryer wouldn't go around and it wouldn't dry. American Home Shield sent a man out and he was very efficient. He called me and told me that he was on his way, and he’d be there in less than 30 minutes, and he was. He came out very quickly and explained everything. He told me exactly what he was gonna do. He checked it, and he knew exactly what it was. He opened up the thing and said that the belt was broken. He put the belt in and it worked like a charm. He fixed it right away. He was great, very pleasant and very efficient. Overall, American Home Shield is a godsend for me ‘cause I’m by myself. I’m divorced. I’m 73 and I can’t do repairs.

Thus far, I'm very pleased with American Home Shield. I'm thankful that we took the initiative and went on and applied for it. I had been watching the commercial for a while and it looked like something we should have. We kind of put it off but I'm glad that we did. Already, I'm seeing the benefits of having made that decision. The site was very user-friendly. It was the first time I've ever done anything like that and I had absolutely no issue. Everything went swimmingly well with the claim. The tech was able to come in and it might have took 45 minutes max. I've been kind of spreading the good word about American Home Shield and trying to encourage my family members who are home owners. My mom is a renter and she was wondering if American Home Shield has anything for renters.

I'm a realtor and I refer American Home Shield to a lot of my clients. My mother-in-law's husband is deceased and she has been living at her place by herself. I wanted to make sure that when something comes up, she's not scrambling to figure out a way to pay for the repair of the issue. Recently, there was something wrong with the refrigerator at my mother-in-law's house. It wouldn't stay cool. I was informed by the techs that they couldn't fix it and so AHS was gonna replace the refrigerator. The only issue we've had with them is that they never contact my mother-in-law. When they come out, they always contact me and I keep giving her number as the number their tech should contact.

My claims experience with American Home Shield went good. I sent an email, the contractors came out and I don't have any qualms about it.

Apalachee Home Services came out to fix my microwave. It kept shorting out. I would close the door, it kept on giving me a door error message. I couldn't use it. It was a good experience. The contractor was very professional and timely. He fixed it and left. Everything was fine. American Home Shield has a good service.

I had a claim for my refrigerator and the contractor had to work on it twice because they had to order a part. It was kind of lengthy to get the part, but they finally got it in, in about four months. Water was coming from up under the refrigerator, which kinda ruined my floor. But other than that, they came on out and they were nice. American Home Shield has been prompt as they can be during this pandemic. But I noticed that on big-ticket items, I have got to come up with money, with the copay I pay every month. I had to come up with money for hot water heater. Then I didn't get my air condition done because of the fact that it was too high. I'm a widow so it’s a little bit hard on me because what they wanted to do was put a unit in here. I couldn't afford to get a unit that totaled up to be 7,000. But being a widow, I need Home Shield for what it’s worth.

My freezer kept freezing up for months. Everything that I read online said that chipping the ice away was what to be done. I did that. I called in a claim with American Home Shield on October 4th and a guy came. As much as I chipped the ice away, the freezer iced over and he couldn't fix it. He said the units are faulty which was what I also read online. The freezer needed to be replaced because every three weeks, the same thing was gonna be done when the freezer was icing up. At one point, I took the ice maker and turned it off for six months because I couldn't take it anymore. I cut my hands trying to chop out the ice. It was bad. It's really the worst design I've ever seen.

The first time Dave and Sons came out, there was a leak in one of the fixtures that was on the sink faucet. I called again because I needed someone to personally put the new faucet in. I appreciate American Home Shield and the things that I've gotten so far.

AHS came with my home when I purchased it and I ended up renewing the contract because they were the most affordable. They've fixed my garbage disposal and repaired a dishwasher and my swamp cooler, twice. When I submit claims, I make a phone call and use the automated system, which is fine, and typically, I get a text and an email within 15 minutes that indicates that the claim has been filed and who is going to be my contractor. Usually, I hear back from somebody right away. But I filed a claim last week to have somebody come out and look at the refrigerator but the contractors that they assigned it to hasn't reached out to me yet and they have charged me the $75 fee.

Recently, the drain was stopped up. The man who came was very efficient and very professional. Had it fixed in half-hour, and everything went fine. I've had American Home Shield for a long time now - 20 years. American Home Shield has gotten to the point where when you make a call for a claim, sometimes you don't get any response at all. Most of the time, "We're sorry, we're very busy. You'll have to wait 30 minutes before you can talk to somebody." That's been happening for the past 10 months.

A technician came by for a routine maintenance. He was super friendly and helped me with everything. He serviced my furnace. My Nest thermostat, though, is telling me that it keeps turning on and off frequently. Hopefully, my Nest is incorrect because the tech said everything was looking good. I thought that was a bit strange. But aside from that, the gentleman was wonderful, very helpful and very knowledgeable. He did an absolutely great job. It was a wonderful experience.

The contractor that came out for our appliance issue was really good. He was very informative about what was wrong with our appliance. He let my husband know what part he was replacing. My husband really liked him. We were very satisfied with him. Everything was done very quickly. This was the second appliance that we had looked at with AHS. I'm very happy.

AHS offered a $75 tune-up on the heat and air system, so I called them up. The contractors came out and checked everything on the list. They went up in the attic, looked around and checked all the wiring, the coils, the CO2 in the house and everything was fine. I was really pleased with the service. They looked at the thermostat. The guy said the thermostat works but it's really complicated and it's really old technology. He said, "I would suggest, if you do wanna get a new one, the new one's 100 bucks, and we charge $80 to install it," which was what I wanted to do anyway. Because the one that was in there was from the original when the house was built and it was really complicated to figure out. I've had to call the electric company twice to get them to explain stuff to me. So, he took care of that for me.

My husband submits the claims and he doesn't have any problems with it. But I hate the “Push one, push two”. It's really impersonal. But everybody does it. When we had a plumbing clog, the tech who came out was excellent. I told my husband he was probably the best vendor we've ever had at the house, and I want him to come back if we had a problem.

One of my toilets was running constantly and the inside part was pouring over. In another toilet, the shutoff valve was dripping when I tried to turn the water off. AHS's contractor fixed those issues.

The refrigerator stopped cooling and Suffolk came out. Their professionalism was excellent. I had to get a new refrigerator but I had to pay for it. I’ve been waiting for about a week for the reimbursement to come in the mail. It could be faster. Also, when I had to call to get the new refrigerator, I was waiting for over two hours because if I didn't wait, I wouldn't be able to get the claim for it. Still, it was a good experience with American Home Shield.

The microwave kept blowing a fuse outside on the breaker. The guy who came seemed to know what he was talking about. He’s been out before. Nothing was fixed though. He told us that the wiring to the house didn't support a microwave because of the amount of energy a microwave uses. It kept shutting off at the breaker when you would run something besides the microwave on the same line. If you run a hairdryer and the microwave at the same time, it's gonna trip it. The solution was that the microwave needs to go on a different circuit so it needs its own circuit. The problem is they didn't do that. The electrician that came out said, “No problem. We need to run an independent circuit from the microwave to the panel,” which is a very simple thing. You just take a wire and you run it through the attic to the panel, and you put in an independent circuit for the microwave. But American Home Shield refused the claim.

My air conditioning wasn't working. Submitting a claim for it to American Home Shield was easy. I just went online and clicked “air conditioning not working,” and then the contractor came. He found out the issue, had to order a part, came back another day or two later, and fixed it. They also sent someone out who fixed my dishwasher. The experience was also really fast and easy. I did it online, the tech came, he fixed it, and it was fine. My dishwasher is old and I need to get a new one, but he was able to fix it for the time being. American Home Shield is reliable, and they have a good network of technicians that come and fix everything.

The AC wasn't cooling. The guy from May Heating and Air came out and said it was low on Freon. He added Freon to it. It took him not even like 30 minutes total. That cost me about $100 for them to come out, and then another $150 for the Freon, so $253 for that repair. Hopefully, it lasts. If the Freon goes out again, that's another 253 and I'm at $500 for the AC unit, plus the $500 for the Home Shield warranty, so that's 1,500. It can get expensive quickly. If the service call was a little cheaper, that'd be great. I was skeptical when I first got American Home Shield. As of right now, it's okay. I have peace of mind.

I have a rental house and my resident there had a claim for it. Big Orange was sent out and I was called me as there was a problem with access to the cleanup. I approved over the phone for the tech to fix that so that they could get access easily. They did the job and things have been fine since their visit. Overall, I'm semi satisfied with American Home Shield. There were a number of claims regarding a refrigerator and it seemed like they were always finding a reason to avoid fixing it.

My past two claims have been phenomenal. My most recent one was an icemaker that went out in my refrigerator. The gentleman who did the repair happened to have been off due to an injury for the last couple of months. He was just back on the same day I put in my ticket. He came out same day, already had the part in stock and swapped my icemaker out. We were done four hours from ticket opening to ticket closing. It was unbelievable. The one before that which was my AC repair took a day. The guy had to go get a part but he came over the same day. It was pretty awesome too. We've had AHS since we bought this home because the last owners prepaid it for a year and we renewed it. We had some hit or miss previously and I don't know if AHS is filtering out some of the poor vendors but I've had nothing but excellent experiences pretty much this year.

The door was coming down fast. I logged in online and submitted it. The website was simple, straightforward, and to the point. AC Overhead Garage Doors came in and fixed a bolt. They were professional and they did a good job.

I called American Home Shield, I paid them 100 bucks, the contractor came out and did what they were supposed to do. So, it was perfect. The claim submission process was very good. I had a video call with them so that they could look at the dryer that we needed repaired. They had the model number. It's much easier than it used to be when a service person would come out then have to leave and go get the part necessary. The contractors who came were very professional guys. They wore their masks, had booties over their shoes, did the job very quietly, and left. All was good.

American Home Shield was referred to me and so far, I'm very satisfied with them. I recently had a plumbing issue and they sent out Bestway Mechanical. The tech was on time and he did a great job. The issue was resolved and everything was fine. AHS was also very efficient. I was able to just call and utilize the automated service, had contact from the contractors as far as doing the work, and the work was completed timely and in a professional manner.

After I submitted the claim, the contractor took a little longer this time to come ‘cause I had to cancel it the first time and so they did claim the day after ‘cause I wasn't gonna be here and they were going to come that day. So they honored that and they did it the next day, so that was fine. Jaeger Electric was sent out and just flipped a switch and everything worked. I blew a fuse and there were some other outlets that weren't working prior too so everything was fixed up. I've also had plumbing and heating claims before and everything was working fine after that.

The guy for the last claim was a very nice gentleman. His name was Stanley and he was respectful. He had to call up someone in a certain department to ask about how to do something with the door latch but he did everything that they told him. He did the job right. He completed it and I was very satisfied. As far as the others go, every single one of them that came was marvelous. They came in with their masks. They were very clean and took all the precautions that they could. I was very pleased.

The service was excellent. The AC wasn’t cooling. Not only that, the compressor wasn’t turning. The Star tech was knowledgeable. He was in and out in a few minutes and everything was fine. The reporting to American Home Shield was easy. The rapid response time from Star Air Conditioning was excellent and we are trouble free.

We called Home Shield about several electrical issues. Total Tech came out and their professionalism was great. As far as Home Shield, the communication is difficult. It's really hard to get them even to make a service request or to have a question about our contract and the services that are covered.

I have a double oven and the control panel on top wasn't working. I can't see anything. Also, there was a switch for the oven light, and the oven light was not working. Its light stayed on. They came out on time and they explained this oven was discontinued. So the factory does not have a replacement control panel. So they had to take that top and send it to a repair place. It took a while for them to get that board back from the repair place. It took about a month and a half to finally complete it. It was working fine. But yesterday, we were making bread and then the oven light is not working again. So I want to contact American Home Shield. But I'm a Realtor and I recommend them. My office recommends them as well.

YCM Heating came and put in the new furnace and made sure it worked properly. They ordered it and it came in about three days. I just wish AHS has a faster response time when calling the claim in. It takes too long. I've had this issue since I've been with them. But when things need to be replaced or repaired, I can do it at an extraordinarily reasonable price.

Recently, I did two claims with AHS. The first one was for my furnace checkup. The second one, my compressor on my unit outside was not working, blowing out hot and cold air. The only problem I've had with AHS was that when I called, I didn't get a person. I've got to go through so many different things to talk to a human being.

J and L Plumbing was assigned for a plumbing issue I had. The same guy came out both times. He had to take pictures and get that approved then come out again and actually do the repair. He was really honest and very knowledgeable. Most plumbers and air conditioning people would stick a band-aid on something then go, “I don't really know why it's doing that. But here, I stopped it for now.” The J and L guy actually fixed the problem and was very informative about why this couldn't be there and why we had to fix this. I paid $75 for AHS to send someone out. The tech came back out and charged me another $150 because they thought AHS would cover it. But I was under the impression AHS didn't even cover the claim.

The tech that came out for my pool was polite and professional. He knew what he was doing. He fixed the problem. I've had American Home Shield for years and I'm really happy with it. In my experience, the home warranty benefited me. I've come out better financially. If I didn't have it, I would have put out a lot more money trying to fix this stuff.

There was a blockage. I called American Home Shield and they let me know that the contractor would call me within 24 hours or so. But I normally call the actual vendor once I report an issue. A&B was a great service. They were here within maybe two hours. The only thing that I don't like with American Home Shield is that if I call, depending on how many calls I make as far as if I have issues, they increase the deductible. Other than that, everything else is fine. It is a good experience to have them for our home warranty company.

I filed a claim with AHS for a refrigerator icemaker issue and a washer issue. Then, I received an email saying they received my claim, that they had it assigned to a contractor, and they will be reaching out to me shortly to set up an appointment. The service from the contractor, Sanders, was great. We've been without an icemaker for a long time and it's really good to finally have one that's working. AHS is an awesome investment. Every time I tell anyone about my experience, my monthly payment, and that I only have a deductible of $150, they jump right on it. It's the best thing that's ever happened to me.

We had a leaky toilet, and the rep from Air Pro Master came out and replaced the faulty gasket. He did it there on the spot. It was very simple submitting the claim online to American Home Shield and so far, I have not had any problems with their service.

I called up and told American Home Shield what my problem was. I had a high water bill, so they had to find a leak somewhere. The first plumber they sent didn't seem like he was interested in finding anything. He was very abrupt and I didn't like him. American Home Shield sent a second plumber and they did a much better job. They communicated and they explained things to me. I'm very satisfied.

My oven would turn on but wouldn't stay on. I submitted a claim with AHS and it took a little bit longer than I wanted for it to get fixed and I'd prefer that person was able to come to my house faster. But my experience was fine and the contractor who came out was pretty professional. He came to my house when scheduled and gave me a heads up. And within a reasonable amount of time, he was there.

My air conditioner wasn’t working. I went online to submit the claim to American Home Shield, and they assigned a technician to it. They called me and they came out and fixed problem. They did what they were supposed to do. I was happy with it. The tech let me know what was covered and what was not covered. Cleaning on the coils wasn't covered. I ended up paying about $300. I paid for 75, plus I paid 225 on top of that. So I wasn’t happy about that, but it could have been worse. The coils was my fault because I didn't change the filter out. If I changed the filter out, I wouldn’t had dirty coils. Overall, I put three claims in to American Home Shield and I'm pretty satisfied with my experiences.

We submit claims to AHS over the phone and normally it doesn't take long for them to respond to our request. Recently, we lost power on one side of our room. AHS's tech came out and he was very professional and polite. He knew what needed to be fixed and did it. The whole experience was great. Other people should check AHS out. They provide good service and send quality people to our house. I'll recommend Home Shield to a lot of folks. I've told my son about them and he now has Home Shield.

The tenant reached out to me for having some trouble with the bathtub and shower. The thing that you pull up and down to make the water come out of the showerhead is stuck and the drain lever seemed to be broken. I put in the request and American Home Shield sent out Circa Mechanical. They took care of everything and the tenant is happy.

The plumber got the clog out and everything has been fine. He was very professional. He did a wonderful job. He spent almost four and a half hours out here. He was enjoyable to talk to. But I'm considering changing my home warranty because of an issue I had with my stove last year. It took AHS way too long to find the part for my stoves. One company said it couldn't be fixed, and then they got someone else to look for a part. It was during the holidays and it took almost six weeks through the holidays to get a part. So I went without stove or an oven for six weeks. I had to keep calling and keep calling. I told them that I thought there should be a time limit in the amount of time that they should be able to fix it. But they never got back to me. I asked to talk to a manager but I never received a call from a manager.

I filed a service request for my fridge. The water wasn't working. The process of submitting the claim was very simple and a contractor came out in a couple of days. He was excellent and very detail-oriented. But he had to get approval and get some something ordered for the repair to be done right. He came back a couple of days later and fixed the fridge. It was not too long though. I'm glad I have American Home Shield. Their service is great. I've already recommended the home warranty to my friends and one of them has already started using it.

The technician that came for our recent claim with AHS was very professional and he found the problem quickly and solved it. The service of AHS is very good. I'm very satisfied.

American Home Shield gives me peace of mind. It's all insured, and I don't have to worry. I've never had issues with them. I wouldn't have them if I did. In fact, I've signed up at least half a dozen people with them. The claims submission process is easy because it's cut and dry, and the easier it is the better I feel. One time, my fan motor went out in my oven and the guy that came was very professional.

I’ve had several claims with American Home Shield, but this recent one is embarrassing. I moved in, and after the move in, the garage door wasn’t going fully up. It looked like it was just a different brand than what I was used to, and the cord that we connected it wasn’t engaged. It literally took the tech 45 seconds to fix. This is my third claim with American Home Shield, and they've been fantastic.

My most recent claim with American Home Shield was for a plumbing issue. The contractor was very professional. On the first attempt, they were very helpful. There were a few different issues and they resolved all of them pretty much. But there was one issue where it was still having some problems. They came back out in a timely manner, much more timely than I thought they would which was great. We've had American Home Shield for a number of years now but we're kinda on the fence as to whether or not we're gonna renew. It's a cost benefit kinda thing.

I just had a new air conditioner. My old one was over 18 years old and it was really bad. It stopped dead. I submitted a claim and the process was satisfactory. It was easy. Everything went well too. The techs wore their masks and they were courteous and knowledgeable. They were perfect. I've had American Home Shield for over 20 years and I have no problem with them. They're wonderful.

American Home Shield is awful and I'll be canceling my contract at the end. I had to fight tooth and nail to get my fridge repaired. They wanted me to buy a new fridge and they were only offering me $3,000. I had a custom-fridge and it would have cost me double that to replace it when I kept telling them over and over again that there was a replacement part. They refused for over a month to look up and see that there was a replacement part. And only probably because I'm intelligent and I'm an attorney did I get this resolved to my satisfaction.

I had American Home Shield when I lived in Seattle. The service was good. I got it again now, and I recently had a claim on my AC unit. A-US came out. Everything went fine. The tech had a mask on and never came in the house because the problem was outside.

AHS did the right thing, assigned an escalation specialist who resolved my issues in no time! So glad that the nightmare is over. I wish if they would have done this sooner, but at the end, no more issues. (At least for now!)

Buyer Beware. I have been trying to get my washing machine repaired for over a month and AHS has failed to help get that facilitated. I have called both the service company (Sears) and AHS several times and each time I have been completely blown off and told that the part is on "back order" and that they would call me back with a solution in the next 24hrs....I called them originally on 9/9/20 and the service person arrived on 9/11/20. And my washing machine is still not working and it is now 10/22/20. #americanhomeshield Fix or replace my washing machine!!!

In purchasing my home the seller and I split the cost of an American Home Shield warranty because we were told they were the BEST. Shortly after moving in I had problems with a gas forced air furnace. AHS dispatched a technician and they replaced some parts. It still did not work. A second technician was dispatched. They replaced another part. A third technician was dispatched and he left some of the parts uncovered and hanging by a wire. The furnace limped through the winter - sometimes working sometimes not. In the fall we began again to attempt to get the furnace repaired. They sent a technician who indicated the unit had to be replaced to be safe. The company said they needed a second opinion and sent a work order to another company. That company informed me they would NOT work with AHS. I contacted AHS to see what the next steps could be after numerous extended holds (each more than 30 minutes).

The American Home Shield policy I purchased is totally useless. I had a plumbing issue yesterday. My shower water wouldn't go down, toilets started to overflow, and what appeared to be feces and urine began coming into my bathtub.... all at the same time. I obviously had a blockage and needed immediate assistance. As it turns out I had a "soft blockage" and it was cleared out by a plumber. Thankfully no corrosion, tree roots, or pipe breakages. However, the "stoppage" involved toilet paper. Toilet paper is considered a foreign object in plumbing and therefore I had to pay in full to the plumber. I ask you, if toilet paper is considered a foreign object what else will cause a stoppage in a plumbing line? Don't bother with these policies, they are useless and will look for any reason NOT to cover your expense.

The warranty that I have from the purchase of my home is up for renewal. New customers get a rate of $550-$599. They had the audacity to raise my renewal rate to $834.00. When I tried to renew online I contracted for $550. It is unfortunate that the rates have been jacked up so high. I did use my warranty throughout the year. Electrical & plumbing (4 times). Is it fair that they increased this rate so drastically?

We have a big brick pillar and there is a big outdoor light on it which rusted over the years. One day, my son touched it and it fell over. I thought it was an electrician that would need to come out and look at it. The electrician came out and looked at it, and did a great job. It was a smooth process as far as putting the service order in and then getting the call from the electrician and having that set up.

When I submitted the request online, it gave me the option to put in two things. One was for the heater that wasn't working. It just wouldn't fire. Then the other was to check my ducting because it was not keeping my house super warm. When the tech came, he said he knew about the heater but I'd have to submit another claim to go back for the ducting problem. When the gal called to set the appointment, we never discussed details so I don't know if it was just poor communication. But it was not the fault of the tech. It's the way that the system submits the claim to the contractor to find somebody to do the work. The tech fixed the heater. He was really quick and it was awesome. Overall, I definitely recommend AHS to a friend because my also parents have them on their house and it has worked out very well for both of us.

I did a heating and cooling claim for the winter update. The service contractor came out, did whatever they had to do, and they were on their way. I've also had some claims on my washer and dryer, and my stove twice. Everything seems to be running fine. It's good to have AHS on the home because to pay $75 for the people to come out and check everything is definitely worth it. Without it, I'd probably pay a lot more for somebody to come and check and do the things that they've done for my appliances.

The AC stopped cooling and the guy who came was awesome. He was in and out in less than 10 minutes. He was very professional and very nice.

EJ’s Appliance came out for the stove. It was acting up. The tech had a mask on and wore footies so he won’t mess up the carpeting. He was pretty knowledgeable and fast. He fixed the stove in about 15 minutes.

We bought a new house and had to get it rekeyed. One Stop Safe & Lock just came out and did a rekey on our house. We just submitted a claim with Home Shield two days ago because the previous owners had some paint cans in the attic above the garage, and they just gave way on the sheetrock. We put in to get some work done on that, but I haven't heard anything back. We're still waiting on the call. But submitting that claim was super easy. Home Shield is completely worth it.

The technician came out to check my furnace 'cause my heat wouldn't come on, and he was very professional. He stayed there and got his hands dirty. I know there was a lot of dust, so he cleaned my furnace up, but then when he did all that, my air conditioner stopped working. It was working before he started working on my furnace though. The technician came back out and he replaced a blower motor on it, but I was still charged $100. We felt that we shouldn't have been charged because he said they detected that on the first time.

I called American Home Shield and told them that I needed preventative maintenance cleaning on my heater. Since Climate Heating & Cooling had done some work on my air conditioner earlier in the summer, I told AHS that I wanted them to come out for this claim and they did. The techs did the checking on the winter shape of our heater and they were fine. All in all, my experience with AHS was good and they're worth the arrangement.

AHS should have something to see if a tech really needs to come out. When I submit a claim online, there is no way for them to ask questions to find out what my issue is. I have to pay before I even place a service order and then someone already calls me to set up an appointment. That person still doesn't ask what is going on. Instead, they just wanna know what type of appliance I am having issues with. Recently, there was no issue with my appliance. My outlet just needed to be pressed to be reset. I was disappointed because I had to pay a $100 service fee even though the tech didn't have to do anything. The whole thing could have been avoided. I enjoy AHS's service but I don't wanna be charged for nothing especially during a pandemic.

It was easy making a claim with American Home Shield. I did it on my phone and app. For one claim I had, they sent out AC Overhead Garage Door Company. There was good communication. The guy was really nice and very professional. He arrived on time and was prompt. He was good. He told me to dry run in the next 6 to 12 months but the unit runs now.

My uncle recommended American Home Shield. He's used them for a while and he's had good service in his area. I signed up and the guy that came out for the AC was great. He was in and out of here in an hour. I submitted the claim on a Friday day and I had a call booked by Friday night. They were out here Monday so it was a really quick turnaround. I had a much better experience with him than I did the previous company American Home Shield dispatched.

In July, American Home Shield sent people out to service my AC. They were called back out in September, which was within the 60 days, and they re-serviced the unit. They were then called back out because the unit went out again and they serviced the unit. They were called back out last week or the week before and they serviced the unit again. They came back the next day and re-checked everything. They could not find anything wrong with the unit. Overall, the technicians came out in a timely manner, addressed the problems each time, and did their best to correct it. Right now, everything is working like it's supposed to.

Recently, I had an electrical outlet that the light was flashing red. The technician came out from DT Electric and found out that the entire outlet had gone out. So he replaced the outlet and it took him less than 10 minutes. He came in, easily diagnosed what the issue was, repaired it. Everything went fine.

We're really happy with what we've had covered with American Home Shield. Everybody that these guys have sent out has been great. Recently, the technician that came for the check-up did all the cleaning. We also had a plumbing issue a month ago and that was resolved too.

The airflow was not going quite well through our ducting. It didn't feel like we were getting any air in three bedrooms. The tech checked the temperatures and then he did something with the vents. He went up in the attic and did some camera work. It seems like it's doing okay now. The tech was very courteous and knowledgeable. He explained very well everything to me. I was very satisfied with Crispy Air. He also gave me some choices that we may be looking down the road to do. So that was good too.

My furnace wasn't working. I went on the American Home Shield website and clicked on the choices. The process was easy and it took 30 seconds. A technician came in and looked at the problem. But he didn't do a good job and didn't fix the problem. I was still missing heat. A second guy came and he was excellent. It took a month but my unit is fixed. Since the repair, my furnace has been working every day. I am happy with American Home Shield so far.

My tenants were saying that the AC wouldn't cool down the house. Yantra Air came and cleaned it out, and they fixed it. Everything went fine.

We had a claim for the garage door opener part. The mechanism screws came out of the walls and the garage wouldn’t open. We filled out the form. AHS sent someone out and he repaired it. It's functioning fine now. AHS is very efficient and I’m very satisfied with the service.

I logged into my account, filled out the form and worked down the menu of what the issue was. American Home Shield has a pretty good menu of the things that are covered. I chose plumbing/toilet and described that my toilet was clogged. The vendor came the following morning. They were great and personable. I could have just picked up the phone and called a plumbing company, and it would have felt the same. But they were very professional. I'd absolutely work with these guys again. They knew what they were doing and what needed to be done. They knocked out the situation pretty much in minutes. It's good to know that I have American Home Shield.

I had my furnace serviced for the year. Other than waiting forever on the phone to talk to somebody at Home Shield, the claim worked out really well. Cozy Comfort Heating and Cooling came out and the tech did a really good job. He was a very pleasant person and it was a good experience.

I had an electrical issue and the contractor that was sent by AHS was quick getting back to me to make the appointment. I didn't have to wait too long. They were early and they called me to let me know they could be early. They solved the problem that day without having to order parts. I like American Home Shield. It's a good company. I don't have the tools and the skills for electric and plumbing, so I use them enough to make it very much worth my while.

I noticed that our AC wasn't cooling the house. I went on American Home Shield's website, filed a claim and within that afternoon, I got a call. It was fast. I called on a Saturday, and the guy came out Monday and he fixed it. He was a good guy. He seemed very knowledgeable as well. Hopefully, we won’t ever have a problem again, but if we do, I would like for him to come over and fix it. The weather has cooled down, but it seems like the AC is running great.

I really like American Home Shield. When I got my new house, I had gotten a flyer from another company about the home warranty but I had a good experience with American Home Shield so I called them and got them to do my new house as well. Their rates were better and I got a discount for having two properties with them. Recently, I asked if they would come and do a furnace check for the winter. I was able to do it online for my primary property. I have a second property so I called them and they set it up for that property as well. There were two separate charges but it was a discount over what you would normally pay. The contractors were very courteous and pleasant. They were on time. They wore masks and kept distance.

I called American Home Shield about my refrigerator once and I had a terrible time. Their service has greatly improved though. In the past year, it has been really great. Recently, the light on our hood would come on but then the exhaust fan wouldn't work. My husband called AHS and they contacted Star to come out. The tech who came was a very nice man and he knew right off what was wrong with the hood. He ordered the part needed while he was here and came back at a different time to install it. Since then, things are working like new.

My recent claim with Home Shield was just a regular checkup before the winter. The guy from Airmax came in and was professional. He checked out our heater, a different filter was adjusted from the one that I had, and that was it. It went well.

Our heater didn't come on. My wife called American Home Shield to send our claim in. The techs came out and they put a part on it. They were polite and nice and they seemed to take their time to make sure they knew what was wrong. It's working great right now. I'm warm in an ice storm. We got trees down, but my house is warm. I'm very satisfied.

After I called American Home Shield for the AC, they sent the technician out. He looked everything over and filled it up with freon. He was great. It worked for a while but it ran out ‘cause there was a leak in it. I called them and they came. Within two hours, it was completely fixed. They replaced the whole unit in there and I really liked them a lot. It was a different guy that showed up. I had been talking to him on the phone and I didn't know he was the one that was gonna show up. But it was great. They did really well. I would definitely use them from now on as far as Austin is concerned. I will definitely recommend them.

I was completely satisfied with my claim with American Home Shield. The process was easy as there was online scheduling and their contractor texted when they were coming. They came on time and took care of the issue. We had a couple of outlets and a light fixture that weren't working as well. Their contractor inspected my panel and repaired it. They also found loose wires in one of my outlets which were causing both of them not to work. There was also something shorted in my light fixture. AHS showed top-level professionalism with their contractor. I was impressed with his work so I took his card.

American Home Shield is a good company. Go ahead and do it. When we had a problem with our thermostat, I tried to submit the request online at first and then I called it in. It worked great. We got good service. The tech from Sevier Climate Control was very nice as well. He came out and put a new thermostat on our unit. It works great.

My husband was with the guy who came out for the pool. I asked him about it and he said the guy was great, very knowledgeable, very helpful and was able to diagnose and fix the problem right away. He was very thorough. The solenoid in the pump went out and he repaired the issue that day. It's working great now. We have two homes that we have covered with American Home Shield.

It's very hard to get a hold of American Home Shield to get any update. Other than that, I felt okay about their service. With my recent claim, they took about two and a half months to replace the refrigerator. When I called the customer service, they were not giving any updates. If I want any update from the purchasing department, they asked me to submit a form to replace a refrigerator. After that, I didn't hear anything through email or phone.

Everything went well with the contractor who came for the preseason check up. He was pretty nice. He explained everything that he did, and he checked. He said that the unit’s running really well and that we shouldn't have any issues. The claim was breezy and pretty quick. American Home Shield has been pretty good so far. The emails that they send with some special offers like this one that we took advantage of are good. They're always sending tips like now for the wintertime, to check up of the units, making sure that the filters are changed. As a matter of fact, we just bought a new property and we're trying to get another insurance with our property.

My wall oven crapped out and Appliance Home came by and checked it out. They determined that the thermostat was bad. Since the oven was so old, they don't make parts for it anymore. So they recommended replacement. American Home Shield sent me an email, recommending that they were going to change it. But they didn't give me any options like they usually do. So I called them up and I waited for almost four hours for them to come on the line. It was a long wait. But the person at the other end really took care of me, and he took care of everything, and I got a new oven. They installed it for me. Apppliance Home was real professional and they got the job done quickly. They were out of my hair in no time.

The heat was on but it wasn't producing heat. Submitting the claim with Home Shield was intuitive and easy to do. I submitted the claim online, but then they followed up with me on the phone and we were able to get somebody out here the next day. Fast Response Heating & Cooling was professional, especially regarding COVID. They were very knowledgeable about the issue, went above and beyond to explain all kinds of scenarios, expressed a lot of detail about follow-up as needed, and made sure that I understood exactly what he was trying to communicate. Everybody's warm here in the house. We’re good to go.

American Home Shield had a special where they had someone come in and kind of go over my heating system. Everything went well. We also had somebody come out because water was not coming out of the spigot in the front and the back of the house. Come to find out, there was something we were supposed to turn inside. Another time we used them was for the outlets in each bathroom that didn't work. Come to find out, it was because in one of the bathrooms, they had to replace some kind of a safety mechanism. Once that got replaced, the outlets worked. All of those things were minor and were taken care of in a timely basis.

Submitting claims to American Home Shield through the internet has been very convenient. A&B Plumbing came out as AHS's contractor for our claim ad they were really quick. They got our electrical shortage issue fixed that same day they came. Usually, I expect a fix to take two or three weeks with Home Shield. For A&B to fix the problem that same day was impressive.

Submitting claims with AHS is easy. I usually do it online but whoever they assign you with usually call or they text a lot of times. Recently, the icemaker was freezing up, so the techs from The Fridge Guy had to make a couple of adjustments. They were very professional and I've never had any issue with them leaving debris or not cleaning up. They've always been really good. AHS has been very good, too.

Our most recent claim with Home Shield was for our heater. I went online to submit it and it was very easy. The contractor was good. They had to replace the thermostat. We had a little miscommunication at first, but I talked to the owner and everything was fine. Home Shield is really easy to work with and they take very good care of their customers.

I had a leak in my ductwork and had to have a section of it replaced. American Home Shield's representative told me that they would not cover opening up the ceiling, but they would cover replacing the ductwork and closing it back up. When I called the other day to set up closing it back up, they told me they wouldn't cover it. They covered the ductwork replacement, which is great.

I'm a first-time homeowner so I needed some peace of mind. I went online, submitted a claim. I ended up calling just to make sure I was doing everything right, but it was pretty easy. The tech was good at communicating. I wasn't here when he did the rekeying, but he let me know what was going on. He texted me, called me, and got things done quickly. Home Warranty of America is doing great.

A repairman had come out and look at my stove. He had to order the part, got approval, came back 10 days later and did the job. He was nice and was protected. He had his mask on. He was excellent. American Home Shield also was excellent because the other people that I got before, they sent somebody out here that I don't even think he knew what he was doing. I had a co-worker who told me who they had that's why I thought I’d sign up with American Home Shield. But the thing about them is the price went up for like 10 bucks per month. I can't afford that so I'm just gonna cover my appliances. They suck you in then they raise it up and I don't like that.

My heat went out and until now, my claim hasn't been resolved. We're going into week two without heat in the middle of the fall time. I've called AHS several times, probably every other day, with no resolution. In fact, they told me they would give me a callback and I've been waiting on a callback since last Saturday. The contractor came Monday, a week ago, and he was supposed to submit the paperwork that Monday afternoon. It's been a week and a half since he submitted his paperwork and now I'm freezing in my home with my children.

The controller on the faucet to go hot, cold, and high, low came loose. When the employee came by the first time, he determined that's all that was wrong. We thought it was stripped, so he tightened it. He was very pleasant, helpful and professional, but he did not make it tight enough, so we had a second call. The second guy came out, and my wife said he did the exact same thing the first guy did. Thus far, it seems okay. However, I'm not renewing American Home Shield primarily for the cost. They've already called and talked to me. They increase their price quite a bit and I found somebody that was half the price they are.

I just purchased the home and I noticed that the air conditioning wasn't working. I called some local guys and someone came down and charged me a crazy amount of money and told me I was low on gas. We filled up the gas. Five days later, the system wasn't working again. That's when I realized that I had the warranty. I called Jen and she got back to me right away. She put the claim through. Liberty Plumbing and Heating showed up and looked at the system. They said that I have gas in the system and there was no problem with it. There was something wrong with the unit itself. They put another claim in to have the unit replaced and finally it was approved. They came down and they installed it. It was a little bit of a complex job because I have a home generator that required some extra wiring and they didn't leave until the job was done. Even the owner showed up himself later on to make sure everything was 100%.

The technician came out to redo the locks, per the offer. The claims process was easy. I was just a little disconcerted by the amount of time. He was busy and I understood that, but we didn't get a call back until almost a week. However, he was very good, nice, and patient. He gave me a lot of explanation which was nice because I'm not a locksmith by trade. He also did a little extra work for us beyond what would normally be done We had a little extra thing that we wanted to be fixed, which he did, and then he did extra keys for us. I was happy. It's nice taking the worry out of things and that's what I'm looking forward to. We've had five homes in our lives and I find a lot of peace of mind having American Home Shield.

My cooktop was not working. There were connectors that were bad and the coils were not connecting right. The service people had to change both things. They had to order parts, but they didn't take very long to come. Unfortunately, I had some family emergency, and I had to go out of town, so they took very long. When I got back, I called them back to come and fix it. They were very professional and good.

The claim was very easy to submit. However, I was a little disappointed that the time frame was so long. The soonest we could get somebody was a week and a half. We waited longer than I would have liked but life is tough. All of my expectations are out the window this year. Everything's crazy. So, it wasn't a worry. We were having trouble with our oven and the tech replaced the igniter. He showed us what was going on. He let me stick my head in the oven and look to, which is nice. Sometimes, they're just like, "Go away, and I'll fix it for you." But he was like, "You wanna see?" That was really cool. Also, he was super sweet. We have a bunch of pets and he was great with them. My experience was better than expected. Everything's working great. I've been doing a lot of baking.

We would push the buttons to try to get the microwave to do any type of cooking or warming but it wouldn't function. It kept saying "pause" and it wouldn't function. I submitted a request for service through Home Shield's website. It was simple to navigate. They then told me that someone would contact me in 24 hours. Lonestar Appliances Repair didn't contact me for three days, but three days was reasonable. The technician was very professional. He explained everything that he did and what the problem was. From the online portal to the service technician that came out, I was satisfied with the whole experience. I would recommend, not only Home Shield, but also the contractor that they sent out.

My washer wasn't draining. I just went online and tapped on “I need service”, and it was hella easy and quick. AHS told me the contractor would be out. They gave me a date automatically. The guy from Sears showed up when he was supposed to. He showed me how to clean the filter and how to drain it. He was hella helpful, friendly, quick, he did his job, and he was out.

The tech from Class A Services was great. He's very professional. He did what he needed to do, and he was done. He cleaned up after himself. Then, he called PSO, and they came out and did an inspection, and then it was done. I'm very satisfied with American Home Shield. My mom is older and the house is older, and she's been there over 40 years, and things happen. When we've called to get things done, we've not had any problems with American Home Shield. They’ve always came and done what needed to be done without any issues. Calling on the phone is a long process. Sometimes, you might be on the phone for hours waiting for somebody to pick up. But then, once they told us about going online to do it, that's better. It's way much better than just calling in. Going online is really simple.

The GFCI switch was failing in the kitchen, and none of the plugs associated were working. I tried resetting on my own. No luck. That was when I called American Home Shield. They sent Illuminate. They were extremely professional, got the job done, and were very courteous and knowledgeable. It was a great overall experience.

My daughter has been bugging us about trying to get American Home Shield because they have it, and they live in Dallas. We started having problem with all our stuff that has started getting old and we got to a point where I couldn't work on them anymore. I'm getting too old to do that. So, this is probably the best way to go. I just got it not too long ago. I’ve had two claims with them. We had a problem with the dryer and the other one was for the garbage disposal. I went online to let AHS know and I got a little confused with their website at first. But I finally figured it out and it was okay. The contractors were professional and good. We're very satisfied with AHS.