American Home Shield Reviews

I love the online process for submitting claims with AHS, and everything went well in a recent claim. Within the last month, we had two plumbing issues. One was with the upstairs toilet not flushing properly, and with that the contractors put in new parts and rodded it so it’s now functioning perfectly. Then, I had a problem with the electric water heater since it kept knocking the breaker off. I thought it was something with the heating element but according to my sister who was at the house when the contractors came, they replaced everything so it’s working properly now. I've had contractors out to my house several times, even prior to these last two, and I like them.

My garage door wasn’t going up out of the blue one day. After I submitted the claim for that online, American Home Shield had a good response time and a knowledgeable guy from Garage Door Experts came out. I had to pay him out of my pocket, however, because the part with an issue was said to be not covered on the warranty. So, one of the AHS reps made a commitment to me to do a one-time courtesy of waiving $100. They said that the process is pending, which is okay, but in the meanwhile, I’m getting past due notice and that’s not acceptable ‘cause I don’t wanna mess my credit over $100.

When we were having some problems with the outlet at our half bath downstairs and the stove wouldn’t ignite, submitting the claim for it was easy. Also, we were pleased with the contractor AHS sent out. He was here for less than an hour and fixed both the outlet and the stove.

My AC wasn't blowing cold so I went online to file a claim with American Home Shield. It's very simple. I just log on and select which appliance I'm having an issue with and decide on the correct issue. The gentleman that came out was very professional and he fixed the issue quickly. The only thing with American Home Shield is that their rates are discounted for the first year but they raise it after that. I was a little shocked that it went up 3, $400 for year two. Maybe they have that in the fine print but when you're buying a home and signing a million plus one documents, sometimes, you miss the fine print. But I still went with them because even it's 8 or $900 for a year, the air conditioning could cost more than that. It gives my wife peace of mind as well, so that's bonus points.

We were having trouble with our heater and Cote’s Mechanical came out the next day that I had requested them. The guy was quick, the whole process for him diagnosing and then getting the main switchboard repaired went well. He found that when he would hold it into position, it would work. So he said, he’d let it go and then it would make false contact. So, he replaced everything and he was able to do that in the first visit.

I like to call in and speak to someone when submitting claims as I'm always on the road and I'm in the car. As soon as I call in, I get the help. It’s just getting someone to call me back is the problem. Recently, I had water building up in the intake section. I change the filter every three months and notice water was leaking there. Water was overflowing from the coil and the coil was all messed up. Last year it happened, this year it happened. It’s going on like a yearly process and American Home Shield changed contractors. The ones that did it last year was from local and a different one. The guy came in, cleaned it and did everything he could, and I never had a problem.

The switch wasn’t working but I didn’t know what was going on until the contractor came out and he had to go in and replace the wiring that goes into the box. I like talking to a person and I usually give American Home Shield a call when submitting a claim. Other than me trying to find my account number where I keep it locked up, the process is easy as opposed to doing it online or doing it through a machine. Everything is automated but I’m old-fashioned and I would love to be able to just call in and not have to press two or three buttons to get to a human. Still, I’ve been happy with AHS and I’ve been able to call if the service wasn’t done right. They’ve always made it right for me. So overall, I am satisfied with American Home Shield.

One day after I made a claim for a plumbing issue with AHS, someone from Loyalty Home Services was scheduled to come out. My claim was for a frozen valve on one of the toilets and a leaky valve on the hot water for the washing machine. The technician did a good job. There was also an electrical issue and the person who went out and diagnosed it said there was a failed fan but AHS didn't cover it. I bought a fan and they replaced the one that failed. But they found that the switch was actually the one that was bad and not the fan. That wasn’t AHS' fault but their vendor’s.

I bought the house in 2008 and I've had American Home Shield since. I have it on three properties and a lot of times, being on hold to talk to a representative is long but the service is always good. Recently, they sent a contractor for a heating issue. My tenant said that the pilot kept going out. The technician was very nice and he realized my tenant had the back door open. There is a door on the utility room and he explained to her that if she was gonna open the kitchen door, it was gonna blow air in so she has to close the utility door room.

I filed a claim online when my doorbell wasn't working, and American Home Shield had a good response time. The contractor that came out was very nice and he fixed the doorbell on the same visit.

Everything went fine with my claim with American Home Shield. Submitting the claim was okay. And I read it on a newsletter, and I clicked on it and it brought me directly to the request of the service. The claim was for my heater and they sent the contractor from Same Day Air Conditioning & Heating. All is perfect.

I’ve been a customer of American Home Shield for several years on several properties. The ease of which I can use their online services and some relative ease of accessing a human when I have problems have been quite good. When I had a furnace issue, they sent out Action Repair Service. They were good and able to resolve the issue in under an hour. I did this claim online and I think that process is very efficient and easy to use. For preliminary requests for service and getting information, it’s quite good. But it’s not good for follow-up questions and concerns which I had in another situation.

We’ve got an offer for a heater tune-up check, and submitting the claim for that online was a little simple. The website works and I get an email update once they’ve passed me to someone. From then, it’s within 24 hours that we get contacted by the vendor. So, Vegas Strong Heating and Cooling came out and they did everything I needed. They were professional and clean.

The first claim with American Home Shield was with my AC and the last two have been with my heater, which took a while to resolve but it finally worked out. The whole thing took months, and getting to the bottom of everything was the problem. It started with the AC, but then the furnace wouldn’t work. So, the problem was traced back to something that nobody discovered the first time they came. I didn’t get the feeling that the people that came out were well-versed in heat pumps, which is what I have. And they weren’t well versed in diagnosing the problem.

We had a dryer that wasn’t drying anymore and the guy from Sears that American Home Shield sent was a super nice, young man. He worked on our stove and our dryer, and discovered certain things that were already going on that weren’t necessarily the cause of the problem. So, he made sure everything was covered. Then, we got a replacement on our dryer and a repair on the stove itself. He had to order parts and come back but he was absolutely spectacular. AHS took care of us well on that one and so, I was very pleased. I’ve been with AHS for seven years and I had one bad experience on an appliance. We had a problem with the servicing agent but they still remedied the situation, so it was all good.

We filed a claim to AHS for a water heater that cracked. It had to be ordered and replaced and after two weeks of dealing with it, the contractor finally got it done. The time frame should've been a lot better. When you're having a water heater problem, it shouldn't take you a week to resolve it. It took them a couple of days to come out, then the guy came out three times to get it repaired the right way. After he put in the water heater, it started leaking again so I had to call him back out. Luckily, he was still in the area and then he came back that night and fixed it. Once they got it fixed, everything went smoothly. Everything's working in perfect condition. I suggest that if they're gonna do something, they need to let the person know what's it gonna cost, the period or time frame it's gonna take. I was without hot water for a week. Thank goodness it was the summer.

AHS has the worst customer service and follow up I have ever dealt with with any company. They never follow thru after a service call and each and every service call needs 2, or 3, and even 4 trips to get the appropriate contractor out to do the repair work. They never have an answer for any questions and still charge the service fee even though on multiple occasions they do not honor the covered work. DO NOT pay to use their warranty service.

I’ve never had a bad experience with American Home Shield until recently. But overall, I’ve had a great experience. Everybody at Johnston's Heating & Cooling has been very sweet. They’re always very professional and on time.

We had a couple of rooms that kept tripping power on the circuit breakers. We couldn’t keep the power to those rooms. And then we had a fan go out in the bathroom, which American Home Shield replaced. But it takes forever if it’s something that needs to be replaced. At one of our previous homes, we didn’t have a refrigerator for two and a half months because the process was so difficult. But for small stuff, where somebody can come out and repair it that day, it’s very easy. So, the process is built for things that can be fixed the day of service, but if you have go past that, it’s horrendous.

We were comparing between two companies and AHS covered something specific that the other one didn't at the same package, so we went with them. We recently submitted a claim where they assigned Preece Construction to come out and the tech was great. He took his time and went through everything with us. He fixed a few things and explained some things, which was what we needed. Our experience with him was perfect and the service was also not too expensive.

The thermostat in my AC stopped working. American Home Shield sent out United Air Temp and they gave me a new one. Submitting a claim online or by call are both easy. The contractors so far are good. But, I had another issue where the water line needed to be tightened up and the appliance guy who came out didn’t do anything. Nevertheless, the American Home Shield people have been fine.

I had a great experience with American Home Shield. I spoke to a representative when I submitted a claim for a dryer, and I received excellent service. A contractor came out the next day. I had my neighbor let them in and she said he was there for 15 minutes and he was done. So far, the dryer is working out excellently.

I had another company that wasn’t worth a crap, so I gave Home Shield a try. The warranty helps me and it can save me money for costly products that I don’t have money for. I called Home Shield when I wanted to get my furnace tuned up, and I was told that the contractor would come between 1:00 and 7:00. The tech arrived on time. As a matter of fact, it was perfect timing because I got off work at 3:00 and he arrived here 20 after 3:00. He was an excellent worker, and he had good customer service.

Our disposal was leaking so Advanced Heating and Air had to replace the whole thing. I like the guy who came out. I stayed and watched as he put it in. He was very nice and he was also the one who fixed my water heater. I, however, still have not gotten my oven put in. I was told by American Home Shield that the people that were supposed to deliver it were supposed to install it. But, they didn’t. That was not who came out. It was somebody else, APRS. I was out of the country for a week, and we missed each other. So, he is not coming to put the oven in until Monday. Nevertheless, AHS tried their best to take care of everything.

Submitting claims is really hard. You call American Home Shield and they have you leave a message. Then you call, they don’t talk to anybody, then it's just through text and the next thing is somebody comes. You can't explain anything over the phone before they come. The only time I spoke with somebody was when the person actually came. He came on time and did a good job, but I'm still having problems with the problem that he came to do, and that’s the igniter. I think I need a new igniter ‘cause ever since then, it just works one night and then the next night, we have to do it again. So, I still need them to come back and check it. I don't know if we're gonna make it through the real winter itself if I have to keep calling and paying $75 every time I call like that.

Our bathtub was leaking for a couple of days. AHS sent out Five Brothers Plumbing and they did a great job. There was a crack in the plumbing coming from the bathtub. They fixed the issue within the same visit. It went well. AHS was real straightforward about what was covered and what wasn't, that we were able to make a decision about what to do.

I submitted a claim to American Home Shield for a dishwasher that wouldn’t fill with water. I did it online and the process was very simple. We filed that over the weekend and the contractor from Lake Area came out first thing Tuesday morning. And in 10 minutes, he found a piece of melted plastic stuck underneath the float. It was the first claim we’ve had since we’ve been with them, and the experience was great.

American Home Shield pissed me off because we had a leak in the ceiling, and they came in and repaired the leak but they didn't fix the ceiling. I said, “What’s the sense of having insurance to fix things if you guys don’t fix it?” I had to hire a drywall guy, and it ended up costing $2000. I thought that was misrepresenting what the company goal was, so I dropped them. I decided to get it again ‘cause I can imagine that things are going to start failing. Premiere Appliance Services recently called me and told me when they were coming, followed up by another call saying they were about 30 minutes out. The guy came in and he was very polite, seemed to know what he was doing and went right to the problem. A piece in the soap dispenser located in the door had fallen out, and it was found in the bottom of the dishwasher. He was able to put it back in place, and everything is working right again.

I had a garbage disposal that didn’t work as well as my toilet. I called American Home Shield, paid them and they sent out the contractor. He was a very nice man and he was knowledgeable. I’m glad they sent the best. Both the garbage disposal and the toilet have been working since the repairs. I’ve been with AHS for about 15 years and if they keep going up on my fee, then I’ll probably have to start putting that money away and saving it.

My heat wouldn’t come on. We were about to get below freezing, so I filed an online claim to American Home Shield and their response time was excellent. Apparently, the gas company thought that there was a leak somewhere so they turned the gas off. And so, we had to get the gas company out. And the contractor from A/C Rescue worked with him to make sure that there wasn’t a leak somewhere. So far, everything is working great.

The contractor was very good and rekeyed two locks in our new home. He also gave us copy keys without extra charge.

Submitting a claim with American Home Shield has been straightforward. However, my AC claim was a bit tricky just because I don’t know anything about HVAC units. The unit started smoking a little and smelled like burnt copper. I wasn’t sure what was happening so I called American Home Shield and asked them to send someone over. This is my first home and I wasn’t sure if the problem was the AC, the heater, the motor or the blower so when I opened up the claim, I just chose AC. They were able to get to us within three or four days because it was the weekend and scheduling was a bit busy.

When my water heater stopped working, the service personnel replaced a thermocouple and re-lit the pilot light, but it still didn't work so he recommended a new water heater. However, it took a week and a half to get everything because the plumber had to talk to AHS to get them to approve it. Then AHS had to order the water heater. Moreover, the information exchange was so slow. I called five times and every time I called, I didn't have an agent I could talk to. I had to go back to the phone tree. Then the overseas call center would start all over again with the whole process. No one was dropping the ball but there was no way for me say, "I've already called somebody and I'm at this point in the process. Can we check on it?"

Home Shield usually calls me if my tenant reported some problems. They deal with that. It’s pretty good. The contractors call us back right away. They were very good. I'm happy with Home Shield.

The pipe underneath the kitchen sink was completely stuck probably because of the previous residents. I went through American Home Shield's website and submitted the claim. Their website was very good. It gave us some options and the user experience was straightforward. The contractor from Street Plumber & Rooter came out and he was able to open one of the parts that was outside and then cleaned it up for us. He was the quickest one to respond based on the other contractors that AHS contracted before. And the timing was good. We've had good experience and good service with all of the contractors that have come out. Another advantage of the having this type of warranty is we don't have to spend time finding the contractors. Our American Home Shield experience has been good so far.

I recently filed a claim for my washing machine. It’s got an automatic dispense and it was broken. Sears came out. They gave me a date and then also gave me the phone number as to who it was. The washing machine has been operating good since they came out, and it made it easier on me.

I’ve always had a great experience with American Home Shield. When our tenants ran their washing machine and it tried to drain, instead of going up a line, it pushed the water back up through the toilet that shared the bathroom with it. All our tenants must be able to use either of their bathrooms. It was an emergency situation so I called the plumber and got him to come out the same day.

We had water valves replaced. The first contractor that AHS sent out was poor. He must’ve been having a bad day. I was waiting for him and he came up to the door. His hand was knocking at the door but he wasn’t knocking and he doesn’t push the doorbell. I have Ring doorbell so I saw him there. It should be all on record there. I watched him walked back to the truck, so I opened the door and I said, “Hey, what’s up?” And he said, “Oh, you’re home.” And I said, “Yeah. All you have to do is ring the doorbell. I have Ring doorbell.” He said, “I did.” I went through the whole thing and he started getting chippy with me. He came in and just looked behind the washing machine and said, “That’s a water damage.”

Our washing machine broke. We called American Home Shield and they sent Mr. Service out to look at it. The tech said the drum inside the washing machine was not replaceable and then put a claim in. AHS called and said that they were gonna order a new washing machine. Then, they called someone to deliver it and set it up. Overall, I received a quick response from AHS and good customer service. They do good background checks as the people who have come out seem to be professional and legit.

We pay a monthly fee, $100 for service fee and have to wait till Monday to get heat. Nowhere did we know that your contractors do not do emergency cases. Then to find out we are not covered for the issue on the heater. This is the second time we have gone with a home warranty plan and both warranty companies do the same thing. They ask 50 questions to get to a no so they can say "oh no its outside your plan". Keep your money, put it in savings to pay for it yourself.

DO NOT use American Home Shield!! They are a very broken company. Seven weeks and counting my family has been living in an 85 degree home. I've been paying premiums for 4 years and this is what I get. AHS had to switch me to another HVAC contractor because the first one (Anthem Mechanical in Coachella, CA) failed to repair after 4 visits. It is IMPOSSIBLE to speak with someone at AHS in a position of authority or to escalate my matter. Ironically, they sent me a customer satisfaction survey after closing out the failed repair order with Anthem.

I requested service for our dishwasher and stove. A repair service came out within 48 hours of the request. They said parts were needed for the stove and the dishwasher wasn't repairable. AHS gave us an option to replace the dishwasher with a much lower quality washer, or would give us a rebate at Home Depot to replace it ourselves. The rebate was for about 1/3 of the price for a comparable dishwasher. Not the greatest result but I'm sure it was in the fine print of the contract somewhere... We agreed to the rebate approx 6 weeks ago. Still have not received it.

I have had American Home Shield for nearly a decade. I stopped my service with them at some point because they were not responsive to my complaints about the contractors they use. I left AHS and started to use another home warranty but was concerned about what they would cover if a system needed to be replaced. Against my better judgement I went back to AHS and I am experiencing the same difficulties trying to have an incompetent, crooked contractor replaced and speaking with someone from AHS who can effectively resolve the matter.

American Home Shield's services are good but trying to get my bill paid was a nightmare. Two of my debit cards wouldn’t take my annual payment. I tried all the ways to get it done, and I finally just went through my bill pay on my bank and had the check mailed. I was told by three different customer service people that the amount was 375, but when I got done, I got a bill for another $111. It took three weeks to get that solved. I was not happy with that, and I’m not sure I’ll be renewing again next year. But I have already had to use it just the other day. The furnace refused to heat up. The contractors came out and had it fixed in like eight minutes. Through American Home Shield, the services are quite decent. They just have to improve their customer service. Some of their reps don’t speak English really well, and how come three different people told me that my bill was a certain amount, and then it turned out not to be? It just wasn’t satisfying.

I’ve had two claims with American Home Shield this year. The first guy that came screwed everything up worse than it was when he got there. I don’t have proof, but I think he tampered with some other things that made them go bad, because everything was working fine until he came in. I would never have him in the house again. But the tech from Antech Appliances was fabulous. He was very nice, professional and got everything done absolutely perfectly.

The heater wasn’t coming on, and the battery ended up being the issue. JG Mechanical was sent by American Home Shield. I wasn’t there, but the people that were there told me that the contractor was in and out, and he was very polite. I called AHS to file my claim, and the reps texted me right away to tell me who was gonna be calling me. They called me and set up the appointment, and it was good. AHS always had good service.

Defender Maintenance and Repair fixed an appliance for me before and they were great. So when our dishwasher wouldn't work, I called AHS and told them that I wanted Defender to fix it. The AHS rep was rude and kind of combative, but he finally relented and said that he'd send Defender. There was something stuck under the water flow and the guy was there less than five minutes and did a great job fixing the dishwasher.

We bought the house in August and American Home Shield was part of the real estate transaction. We’ve used it twice - the first time, we couldn’t get the dining light to work. From the time we moved in, it wouldn’t work. I had an electrician out here and that went great. The second time, not so good. I was cooking and heard something popped, and then about half the outlets in my living room, kitchen and dining went out. I called the automated system and they asked what I needed help with, and I said, “Wall outlets.” I repeated it and they said, “Such and such a day, we will have someone come out to fix your wall air conditioning unit.” I said, “No, no, no. Cancel, cancel, cancel. It was wall outlet, not wall air conditioner.” I had already paid over the system, so I had to get that cancelled. So, I had to do it again.

Everything went well with my emergency plumbing issue. There was water coming down through the ceiling through one of the lights in the ceiling, from the upstairs into the downstairs. I was able to submit the claim to AHS over the phone and their reps were friendly. I noticed the issue in the morning and the contractors were out there two hours later. They took care of it very quickly. They were also very friendly and helpful. I was happy with my experience.

The air conditioning unit wasn’t working. It was very easy to file the claim online. The contractor came, and they told us it was a couple of things. One of the capacitors in the unit was not working, and then they put some Freon in the unit. They came out on time, and they explained to me everything, so I’m very happy with them. The air conditioning unit is working perfectly since.

The refrigerator was not cooling properly and the contractor put Freon in, and they thought maybe that would fix it, but it didn’t. A month later the refrigerator wasn’t cooling again, and this time the contractor ordered parts to replace what he thought was wrong. So, hopefully that fixes it. I think that it wasn’t quite clear when we created the ticket with American Home Shield that we were supposed to then call the company to make an appointment or to let him know. At least my tenant wasn’t clear about that. And he’s pretty computer-savvy. It was like 5 o’clock in the afternoon, and I wish I knew that I was supposed to call them because I would’ve called them as soon as I opened a ticket with them. Nevertheless, filing a claim has been easy, and their contractors came very quickly. The first time, they were there the same day. The second time, they were there the next day. I’ve recommended AHS to two other people just this past week.

I've had American Home Shield since September. This is my first experience with a home warranty company and AHS seem to be doing what they’re supposed to be doing, which is really great. We moved in to the house expecting things to be in better shape than they were. We called them and they were prompt. The plumber was a bit young and inexperienced, but he was okay. He had to come back a couple of times, but I don’t think that was necessarily his fault. But the electrician that came out was really great. When he was doing what he was supposed to be doing, I asked him what he was doing and he stopped to explain it to me. He was very patient, very professional and right to the point of what he was doing. He had another job coming, but he didn’t push us out of the way. He gave us the time we needed.

I noticed that things in my freezer were melting, and then I realized my freezer was pretty much done. I called in at American Home Shield and initially, I was given a different service provider who couldn't get out here for a while. They had a really low Yelp review, so it was a little weird to find out that I was getting that kind of provider in the first place. I requested from Home Shield to switch to another one, and Gulf Appliance was here within an hour. They diagnosed it and they weren't sure if it was the compressor or something else, so they ordered the parts and then came and fixed it later. They let me know that the part could take two or three weeks, and it only took a week and a half to get them in and get it completed.

We've had our American Home Shield policy for about a year and a half now and we just submitted our first claim. It was a very easy process. The contractors showed up when they said they were gonna show up and did what they said they were gonna do. And they were very courteous. They got the leak taken care of when they came out, and it was a pretty easy fix. We were very happy.

I filed a furnace check up request to American Home Shield and they sent out a contractor from Myers Comfort. It was a fairly new unit and he just changed out the filters. The service went great. I was very impressed with the company and with the representative.

American Home Shield's reps were very friendly and professional. I called them for my oven and my dishwasher, and they told me that they were gonna email me information, which was there when I went to my phone. They also told me that somebody would contact me about coming out and they did. Everything went smoothly.

I had three houses with AHS and I would recommend them. When the water dispenser wasn't working right, the contractor fixed it and it works. But when you want something fixed, you want it back to where it was, and they did the bare minimum.

Someone came out immediately after speaking with someone on the phone. Submitting the claim on my heater that way was easy and it was automatic. The contractor was great, but I'm appalled at what American Home Shield would take care of. I was under the impression when something like that happens that all I would be paying was the deductible. But once the quote came back, AHS would pay for the heater with a small amount, which was nowhere near what the system is going to cost to replace it. I had AHS years ago and I wasn't satisfied, so I went with another warranty company. They, too, were not good. I had an AC unit problem before, and it took forever for AHS to get somebody out here. I was out of town and my fiancee was at home. When I got back, the AC was still out. And it was hot. We had to go and get a hotel. So, I had to get the AC system repaired, and they reimbursed us the hotel.

I filed an online claim to American Home Shield for faucets in the house that were leaking and bib was leaking on the outside, and the toilet was running. My interactions with the contractor who came out were very good. What he had to do was very simple. He just replaced a bunch of washers and he did a good job.

I like American Home Shield's online process. When I submitted a claim online, somebody called me back and told me who they were gonna send and when. But I wish someone could have come out sooner. The HTG broke on Friday and I had to wait until Monday for someone to come out. We had a big snowfall and really cold temperatures but I didn't have any heat. The tech who came for my HTG was a super nice guy though. He was very professional and did a great job. He told me a part broke inside it so he had to get another part. He put it in and the HTG is fine now. To resolve the issue, he took 45 minutes tops, which I'm very satisfied with it.

Having a home warranty is extremely valuable and we've always had one. Our washer wasn’t operating properly so I called Home Shield and Everest Air & Appliance Repair Service came out. They provided a great service and everything has been good so far.

We just bought a new house and we needed to rekey our lock. We submitted a claim to American Home Shield and their claims process was really easy and quick. They were great. The locksmith from Complete Locksmith Services went out to rekey four locks and gave us a couple of extra copy keys. He was great too and super helpful.

I've been with American Home Shield for a long time, and I like everything about them. I like the service I get. I like that they tell me who to call. I can make the phone call myself. I don’t have to wait 24 hours or whatever that waiting period is. And then I like that they’re very kind on the phone and very helpful. I made a claim on my pool and Ultra Pools came out. They were absolutely great and very helpful. They explained things as it goes, tell me what was wrong, and gave me extra tips on what to do with my pool. They’re good people.

I had an incredible experience with both of Big Al's Refrigerator Repair and American Home Shield. It was with our house down in Florida and my step-son was there. The guys who came out were wonderful to deal with. American Home Shield was great to work with too, so I appreciated that.

My ice maker wore out and it was leaking water. I submitted a claim to AHS and had a fantastic experience. They sent Appliance & More and their techs showed up when they said. They went to fix my ice maker and they were knowledgeable. They had the parts to do it with them and weren't at my place long. With AHS, it has been a first-class relationship from the very beginning.

I have a toilet problem. Plumbers Inc came 2 x maybe 3 a month and a half. Still not fixed. This is a joke. I should have went to Home Depot and bought a new toilet. Would have been fixed by now. The lady hangs up on me when I complain. She says bad connection. I requested my money back and they said they'd take care of it. Still no response. I am a unsatisfied customer. Never again.

After we bought our home our dishwasher stopped working and we began to have electrical issues. As of today it has been 6 months of trying to get our dishwasher fixed and 3 months of trying to get our wiring fixed. American Home Shield charged had us pay our deductible right away (2 separate $80 charges), but nothing has been fixed. We have called between 15 and 20 times requesting service or assistance and we keep getting the same messages. Please do not waste your money on this company.

So far, things have been taken care of. The termite inspection people were very friendly. The tech said he had been servicing the home since the home had been built, and I was lucky enough to get the same guy. And then, the next guy that I had come out was a plumber and he was very friendly too. He checked everything I asked. He couldn’t find a leak in two of the places that I had told him, but later on, the leak was worse. So, I called them and I had no trouble getting them back. This time, he sat and waited because we knew it was there. We just didn't know where. So, he waited, which was very nice of him, and that got resolved as well.

Submitting claims through American Home Shield is very easy, and they let you know what is going on. When we had an electrical issue, they sent Fast Response Heating & Cooling. There was a burned smell coming out of the unit, and after I've turned it off, it burnt the controls. We didn't know what it was. So then I called AHS, and within 24 hours, they called someone. They called us and let us know that the dude almost ran out. He just pulled out in front of me. We went outside. And so, he saw it, but that problem led to another problem from the same thing being that what we had was going out. He fixed what we had and said, "That was just gone." He was letting me know what was going on. So, it was pretty good.

On September, Flowright said they were coming and that they would order part for the main valve, but they never did. I asked American Home Shield if I could I go to someone else because Flowright was very unprofessional. And then, the guy from LiveGreen Plumbing Services came and fixed the garbage disposal, but they said the valve has to be leaking and they'd try to get something done that afternoon. They somehow solved the issue. But Flowright, no. I didn't like their company. They said they'd fix the problem but they did not fix the valve. Since AHS was the one who hired Flowright, they need to know these contractors were probably lying just to get money but they didn't ever do what they had to do. I don't wanna be bothered by Flowright again.

We've made three or four claims and we've done them all online. Usually, American Home Shield will call me right after I schedule something just to see when they could get somebody out, but it's been kinda varied because it depends obviously on who's local and who's available. So, I've had a couple issues with a couple of the folks that they've sent out. They've had to send out somebody different, but as far as American Home Shield is concerned, they're always pretty on top of it. We recently paid one of the local HVAC companies, Cabot Mechanical LLC, to come out and do a heat check-up for the winter. They've been out here before they could come out and was planning to do the same thing for the AC unit so that we can run the AC during the summer, so we like them a lot.

The shower faucet control for hot and cold water didn’t work at all. You turn it on and it would be all cold, and later, it would be all hot, and then, sometimes, it just wouldn’t turn on. We had United Air Temp come three times for that same issue. For the first time, they put a cartridge in that mixes the hot and cold, and the faucet worked again, but it never got very hot. So on the third visit, the second plumber with United Air Temp adjusted the cartridge so that we could have hot showers. It just took a few tries to get it fixed.

The pump for the cleaner on my pool was making a screeching sound and the timer wouldn’t function right. It wouldn’t turn off. I love using American Home Shield's website because I can do it at any time, day or night. But in this particular time, I couldn’t exactly find what I was looking for on the options. But I ended up clicking on the right thing. Whenever they called me, they wanna know exactly what was going on. I think they weren’t really super clear from what I had clicked on either, but then when they called me to clarify, it was okay.

I've been with American Home Shield for over 10 years. I like that if something is wrong with anything that I have covered, I can call them, and they'd send out reputable companies. The latest contractor that came out was Rapp's Heating & Air. They were excellent. I was impressed with the quality of the service, the fairness when I had them to come out for two different things, and when something wasn't covered, then I had to pay for it myself. And I felt that the price that they quote was very fair. They weren't trying to overcharge. AHS has a policy that if something breaks, they're supposed to replace it. You do have to kinda haggle with them about replacing it. That's the downside, but for the most part, I like them enough to continue. There are more advantages than disadvantages. I would recommend them.

I like AHS and I would recommend it. I already have four houses with them. Recently, a toilet flange was broken so I called AHS to submit my claim. Everything was fine with the rep. She sent the assignment right away, and I got a phone call the very same day from the contractor. He had to replace the toilet flange. I had several claims before with plumbing and there were other contractors assigned. There were a couple times that I wasn’t satisfied. But every time, when the contractor assigned is from Gettysburg Plumbing, I've had no issue. They always come do a good job.

I had a stoppage in the sink. I called AHS and it was fine with the rep but I feel like they’re trying to find ways to not pay the claim. It’s like right off the bat when you talk to them. They’re like, “Oh, that’s not covered in your policy,” or “Oh, that’s probably not covered in your policy. I’ll have to take a closer at your specific policy, but that’s not covered in most policies.” They were right that it wasn't covered but they were already jumping on whatever they can to not cover the claim.

American Home Shield has been very responsive. So far, so good! Everything is working well. It’s the third time that we’ve had to have our system fixed. So I’m hopeful that this time it’s right. I understand their business model, and I understand that they’re not looking to just give you a free air-conditioning system. It was frustrating because I don’t live in this house. This is a second home. So every time I came down, the system had failed again, which now, as we’re heading into the winter here on the East Coast, it’s a little scary. So every time I call AHS, they were immediately responsive, and they had someone here within a day.

To file the claim for the stoppage in our kitchen sink, I called American Home Shield and it was easy. The guy who came was very good, professional, fast, and polite. We're very happy with the results.

I filed an online claim with American Home Shield when I had a problem with the AC and the dishwasher. The contractor came and fixed everything. And it was done really quickly.

cthere, it was left to the service provider to reach out to me. The contractors were professional, courteous and friendly, but it took four visits and two different companies to get the problem solved. The guy from the first company was really nice but I don’t think he was capable of pinpointing the problem. It had to be turned over to an entirely different company, and on the first visit, they identified the issue. They ordered the part, came out and then replaced it. That was yesterday, and it seems like everything is fine now.

A piece had come out of the inside of the dishwasher disposal and it was also leaking. I did the claim online and it was easy, and they were prompt in getting to me. Eddie came out and he was awesome. He did a wonderful job and he had been up here before about a year or two ago for a plumbing issue I had upstairs, and he was wonderful then too. Everything has been fine since the service.

Our American Home Shield claim with Service Contractors Plumbing went really well. We had a leak underneath our sink and my wife's brother is somewhat of a plumber guy, but he couldn't find anything. He would tighten the connections, but it was always wet down there and stuff started getting warped so I said, "Let me gamble $75 and see if AHS can get my sink fixed." The issue was just something the tech had to fix within the handle. For some reason, if you turn the water on, it would come out the handle. When we wash dishes or use the sink, the water would come out and drip down into the sink. No wonder we couldn't find anything underneath. All in all, it was a win.

RG Plumbing & Rooter came out but when I raised this issue with my original faucet company, Delta, they asked me not to put any lubricant as what was done by RG Plumbing. I'd have to call RG Plumbing back to replace the part rather than just putting the lubricant. The way it was done was not the standard way of doing it. Once I get the part, I'd call RG Plumbing back again because when I get done through the lubricant, my warranty from Delta will be over. So, I'm in this situation where it is 50% fixed because that was the max the contractor could do. After that, the RG Plumbing rep told me that he'll talk to the parts guy or replace it. But I called Delta and they told me that, "He should not have done that." But they're ordering me to send those two parts. So now, I'll have to call them again to replace that part.

We noticed a watermark on our garage ceiling and on top of it is one of the bathrooms. A water leaking happening there and we thought it was either the toilet or the bathtub. However, the contractor couldn’t find any leaks. He said that it was potentially the tiles. It was missing some of its grout and the water was leaking behind the tiles. They said I've got 60 days to have them come out again so I’m keeping an eye on the watermark to make sure that it doesn’t get worse. But the last time I checked, which was at the beginning of the weekend, I hadn't noticed a difference. So far, the quality of service we've received from American Home Shield has been great.

My heating was not working and the contractor was supposed to come today but they called and said that the part wasn’t available. So, they have to reschedule to next Tuesday. I’ve had American Home Shield for 10 years and they are bad on trying to deny things. I've had to fight to get things through and sometimes I win. The basic coverage is okay but the things that they wanna say that they don’t cover is always a stressful thing. Also, there were some contractors that I told AHS not to send back but there were some that I’ve got relationships with. I have asked AHS to send them here because they were good but when the re-signing with AHS comes, I’d look to see what else is available.

A Plus Appliance and another company came out for the washer which was leaking. I set up the claim initially online and there were two people that were sent out, and the service took a couple days. It's still not fixed and we have to keep following up with American Home Shield. They're supposed to be calling today to set someone up 'cause they got the piece in last week. During the other experiences, they had someone out right away, evaluate it, and fix the problem. This time, it just seems like no one's following up.

I had a problem with my garbage disposal and I submitted the claim via the phone. I used the automated system and the reason for that is that it’s almost impossible to speak to a representative. So if there was flaw on the system, it’s the fact that it’s very difficult to get one-on-one with an individual. But other than that, I haven’t had any problems. American Home Shield is a good investment. I was told that I would be contacted by the contractor to set up a schedule in six to eight hours. The gentleman from Advanced Home Services came out and he was polite and professional. He was mindful of my situation and he did a fine job. The garbage disposal is working fine now.

Previously, I had switched warranty companies to American Home Shield because the customer service with the other company was horrendous and I was recommended to AHS. One time, my refrigerator was on the fritz and was not cooling to the appropriate temperature. The temperature was going up in the refrigerator and the freezer simultaneously. I called in a claim to American Home Shield and had a good experience with their customer service reps.

I had a refrigerator claim with American Home Shield and some plumbing as well. I've been with American Home Shield for several years, and I like that it’s all inclusive. It's just that if you wanna speak to them by telephone, it’s very difficult to speak with someone because they switch you to the Philippines. It’s hard to speak to an American. But a lot of the people in the Philippines were very good. They’re very helpful.

Everything went well with the website when I used it to send my claim about my air conditioning that wasn't blowing cold air. It was better than talking to somebody. The guy who came was okay too. My only problem is that the deductible which is $100 is really high. I just got married about a month ago. My wife has American Home Shield and her deductible is lesser than mine. I had warranties before and this is the highest I have. Maybe I bought the most expensive one. I would point out to somebody to watch out how they buy the warranty ‘cause the deductible is high depending on what they buy. But AHS is a good company.

To submit my claim, I called American Home Shield and explained what we needed to be covered. I paid my $100 fee and they put me in contact with the service provider. Then within a couple of hours of my contacting AHS, the service provider called me to set up a time. The contractor did a great job and was very thorough. He asked what the issue was, ran a diagnostic, figured out what the issues were and fixed them. The repair allowed us to get our car out of the garage, which was huge. Overall, I've had a positive experience with AHS.

My furnace went out in 2017. I called AHS and paid for them to come out. At first, they told me it was gonna take a long time. It took me almost a week and I didn't have heat for a while. AHS then told me they were sending somebody from Jennings Station Rd, Air Authority. I told them not to send anybody to my house from there. I live in a very upscale area and Jennings Station Rd is the hood. I would not trust their judgment. AHS then told me that those were the only folks they could send to me.

I had a claim with AHS and they sent Hayco. Everybody did their job well and I was very impressed. But the heat pump won't adjust correctly and it won't hold heat. I called Hayco and they said I had to call Home Shield. I put in a claim online and it said, "We'll contact the contractor" but I didn't know if they were saying I needed to do it or they were going to. I went to the chat and they told me that they would be getting ahold of Hayco. As far as timeliness, friendliness and the repair people, Home Shield was great and they were very responsive.

I had a leaky faucet which was the same faucet that had been here since the house was built. The contractor fixed everything and did a good job. He said he wouldn't be able to find the parts to rebuild the faucet. Four days later, they came out and put a new faucet in. They were very professional. Everything's working fine from that point forward.

The next day after our claim for the water heater was submitted, the J-Star Services technicians came out. They were timely and they did a great job. It was actually the second time that we had somebody come out because the water heater was leaking. But apparently, the thing had rusted through and it had to be replaced. While we gotta work on getting the drywall and the installation repaired, everything is fine now.

CNJ Services came out and they fixed the garbage disposal. They were professional and very prompt. Everything has been resolved. We have American Home Shield for nine years, since we bought the house. When we use them, everything has been fine. I have it just in case ’cause the house was built in ’02. I'm hanging on ’cause I know my air conditioner is gonna crap out. That's a big-ticket item. It's about a $5,000 ticket item. It’s an original unit in the house and I guarantee that as soon as I get rid of the home warranty, it'll crap out.

We moved into a new home. I called Home Shield and then they put us in contact with Steve Locksmiths. The technician then changed the locks.

We've had American Home Shield for many years and everything's always been good when I've called. The claim regarding my icemaker in my freezer went very well. I love the technician. My icemaker made this horrendous noise, and then I had water on the floor. That was on a Friday, and then he changed the part on Monday. Both times, he was early. He had to replace some kind of a valve part, and now it's working fine. He gave me a window of what time he would be here, and he was at the very beginning of the window, which really surprised me 'cause that usually doesn't happen when you have people come and repair stuff, and I thanked him so much for that. It was an all-around good experience.

I was pleased when Appliance Parts & Service came on time and looked at my oven and fridge. I've been with American Home Shield for almost two years and haven't had any problems.

We’ve had a couple of issues with the house. We've had a breakage underneath the tub. AHS called a plumber out and they said it was not covered. I had no idea why it was not covered. They said, “The pipe was modified.” I said, “I just bought the house. There’s a valve that’s broken.” That was the very first issue, which affected my opinion of them overall. But since we've had Brown Air Conditioning & Heating, our experience has been good. They were absolutely fantastic with the calls, updates, notices, emails, the whole works. But the one I’m dealing with now is another plumber.

We had a plumbing issue and that time we were in the midst of having problems with evacuations and power but J & A Plumbing and Rooter still got back to me and set the appointment. The technician came out, and he was in and out in 30 minutes, and it couldn’t have gone smoother. It was very nice to have something that positive happening during that time. Submitting the claim was very simple.

The icemaker in my refrigerator was not working. I submitted a claim to AHS online, which was really convenient for me. Antech Appliances called me and set up an appointment. The technician came to our house and changed the part, and everything works well now. It was a great experience. They responded very fast and I got all what I needed. It has met my expectation and I am fully satisfied.

Everything went pretty good with my claim. It was for my washing machine, which was leaking out the front. I did the claim online and that was pretty easy. American Home Shield took my claim right online. The only thing was that they sent a text that said they would be calling to schedule an appointment but then they just sent me a text with the time. In my scenario, that worked out fine but I don’t know that that would work for everybody. In the past, I’ve had good and bad people come out for different home warranty companies. It really just depends who comes out. You get a lot of dishonesty in that type of business but the guy who came out from Shoreline Appliance was really good. He showed me how to access it since it was a pretty minor problem and it had happened before. He even showed me how to get to the menu to evaluate it. He was definitely honest too.

I kept having problems with the water coming up from the well. The tank was waterlogged and then the jet tip missed. The technicians from DC Jenkins that came out were fantastic! Since then, everything has been good. I've also had an issue with the septic pump. The contractor that AHS sent out fixed that and they went really quick. AHS showed that they got some good people out there that could handle the problem and I was happy with those people.

We got Lane Services when we weren’t getting cold air, and I haven’t had any problems with any of the contractors that have been sent out. We also have had no difficulties in submitting claims. It is straightforward. My wife seems to like it online while I prefer doing it over the phone.

The heater on my dryer wasn’t working. They wanted to get someone out the next day, but I wasn’t available the next day, so they got me out the following day. My husband spoke with the contractor and the guy was very nice and helpful, and he was in and out. The heating fuse got replaced. We now got a dryer working like new. I’m very pleased with my experience, and I would recommend AHS to somebody else. Their website was also fine.

American Home Shield sent out another repair technician and everything is ok now so I am satisfied now.

To submit a claim for my AC and heat, I went online. Using American Home Shield's website was easy, straightforward, and simple. It took a week and a half to send a contractor out, but for what it was, it was acceptable. A week and a half isn't the longest. My AC and my heat were not working. The contractor was very knowledgeable. He explained the situation, what he did and what he was doing. He even gave me advice on extra stuff for the AC so it lasts longer.

When I submitted the claim online for the dishwasher, it worked out really smoothly. The process was super easy. After filing the claim, I was contacted fast. We had some leak issues with the dishwasher and it wasn't working very well. There were some things that weren't quite lined up right. The technician who came was super knowledgeable and very professional. It all turned out great. Everything was really good, straightforward and hassle-free. And it had minimal impact on our lives, which was appreciated.

My furnace for air conditioning was going off recently and I didn’t have any difficulties with the claim. Prior to this though, I’ve had many difficulties with American Home Shield. Customer service takes down your information and I don’t know what they do with it. Several times for my current information, it’s been put in the system and the information has been put in wrong or the old information has been left there which causes the workers to come out, but they’re calling the old telephone number. Then I’ve had instances with the people that they contract with not showing up for jobs, being very rude and disrespectful, but then still trying to charge for something that they did not show up to. I’ve been thinking about leaving American Home Shield because I don’t like the customer service. I feel like I’m paying for the service that they should have more loyal people for. I’m not satisfied with the service at all.

It’s been a number of years now that I've been with American Home Shield and submitting a claim has to be the easiest thing. You just call in and go from there. You let them know what your issue is and they will call and text you. They let you know that it’s $75 upfront and then that’s it. If there's anything else, they let you know. Price Right Plumbing & Drain came out for a plumbing issue and said it was a line. They had to go into a main line that was part of where the faucet that lets off the water in the tub. They had to remove something and drill into that line. After that, everything was fine. They weren’t there long at all either. They had to leave and go get a part and then they came back. It took no more than a hour or if so, it was probably 15 minutes past the hour.

When I submit claims over the phone, I'm able to get through the process quickly. And American Home Shield is responsive to sending people out. However, lots of times, the companies you get are start-ups and are trying to build their customer base so you don’t always get the best technicians. Normally, the stuff gets fixed though. If you use AHS quite a bit on small things, you won’t get your return on it. But we got it primarily as a buffer for any big-ticket items that we might have like the AC and heat. It works well on that kind of stuff. We’ve been pleased with what we’ve got.

Our garbage disposal broke down. I went online and filed a claim with AHS. Their website was great and it worked the first time. It also worked great with the tech they sent out. He could’ve come sooner, but there was not gonna be anybody there, so we had to make up for a later date.

Oasis came and fixed the heater the first time. But less than 24 hours later, it broke. And then, they turned around and claimed that my heater was improperly installed. When they talked to the Home Shield representative, they told them that I had a flawed design, and then they told a different representative that they couldn’t fix it. Oasis called them as soon as they turned around and told me to call them to get a new guy out there. But because it was so cold, I went ahead and paid out-of-pocket and got somebody else to do it. I hired a guy on my own. It was Bryant Plumbing, Heating & Air Conditioning, and they said there was nothing wrong with the machine. After that, I talked to the customer rep and explained. So then, the rep considered we used a different contractor. Home Shield's reps were very polite and courteous on the phone. It was the contractor they’ve sent out that I was really dissatisfied with.

Our dishwasher keeps having an error. At first, it showed that it needed a new motor. The technician said that the dishwasher was fairly new but it was showing that it needed a new motor. So he explained it and then they put in a new motor. Then we were running it and it popped up another error and it quit running. The guy came out, and it said it needed a new board so he put in a new one. It was running like how it was set to run and then it just started beeping. When I opened it, there was this error code and it had stopped. The guy said that they were doing everything that it said and he was running it through. He also said that he would let Home Shield know about it and they would have to decide what they would want him to do with it. But I haven't heard anything since.

American Home Shield has been prompt and has done what they said they would do. I’m very happy with the latest contractor they sent, Fix -it Guys. They explained what was going on and why. And they did a really good job. All in all, my experience with AHS has been excellent.

I have two water heater claims with Home Shield, one I submitted online and the other one through the phone. Doing it online was easier but speaking with a rep was also good. The tech who came knew his job and he was able to fix one of the water heaters. But we are having issues with the second one and I'm waiting for him to call me back and see when he's gonna be able to come out and fix it. Still, everything has been smooth.

The oven door had a crack in the inside glass and C&R Service Solutions could not replace that, so we had to get a whole new oven. I went with one of American Home Shield's options where they replaced the oven. The new unit was delivered in a week or two when I decided, and then it was installed after three weeks. I am really happy with the new oven because it is one of these microwave combos with the oven beneath it.

AHS is a good company. When we moved into a new house and needed to rekey the lock, we submitted an online claim and were given a timeframe that was on the same day. The service and interactions provided by the contractor were great. The lock has been functioning fine since then.

It was determined that my dishwasher needed to be replaced. It took 3 weeks - and I got no information from AHS at all. Had to call again and again - once was on hold for 1 1/2 hours! Finally got delivery, got a phone call when the truck was 20 minutes from my house in the middle of the day without any pre-notice. Had to leave work to meet delivery. HORRIBLE service. I've had my contract for 8 years and this is the first appliance that has had to be replaced. Very dissatisfied!

Absolute worst experience I have ever had with a service company. They don't actually cover what they advertise, they misled us, lied about being denied service on our water heater due to "pre-existing" conditions, when the unit is 15 years old and anyone with a 15 year old water heater would know that EVERYTHING is pre-existing! Yet their salesman and their own advertising material clearly states they cover services at ANY AGE. Yet they actually LIED to us, as I spoke with the company that came out to our home and they told me that AHS actually told them, that we were denied due to contract being only 2 days old. We can't help the fact that our water heater started leaking at that time. So based on their "theory", let's say you buy a new car, get insurance, drive the car off the dealers' lot, and get into a wreck. So the insurance company going to deny the claim due to "only being under contract for 1 day?" NO. Worst company I have EVER dealt with.

I have held this policy for 6 years. Needed to use it for the second time due to broken water heater. Put service request in Sunday night. Called first thing Monday morning to be told plumber was not available until Tuesday. Customer service could care less about the issue customer is going through. Asked to speak with supervisor; they declined to take the call. UNBELIEVABLE! Plumber finally comes out at 4pm on Tuesday to do a repair outside of what's covered. Same issue occurs 2 hours after they leave. Clearly their "fix" did not work.

On November 7 2019 my hot water went out. After calling AHS they set up my service. They could not service me till November 11. That's 5 days with no hot water. How long could you not shower, wash clothes, dishes? I was told this is well within American Home Shield's guidelines. I was told over and over there is nothing they could do.

1 star is too much for this company. I used their service for 5 years. After submitting my first claim for a leaking water heater over 8 days ago, still nothing has happened. I now have flooring damage and mold that AHS will not admit responsibility for. This will be my last year with this "service". If you are looking around for a company like this, I advise to look elsewhere. Don't put yourself through more of a headache by having to deal with them.

If I could put a zero I would. We have been dealing with a septic problem for over 3 weeks now since reporting to AHS. First contractor no showed. They wouldn't assign another one until they too could not reach them. Second contractor came out, did not do the free pump, diagnosed as a broken pump, and never submitted quote (All Pro Septic). We have been on phone with AHS for 12-15 calls equaling hundreds of hours, and they continuously read from same script. The rep says they need to call All Pro and get Dx and cost prior to the next step - we are in this loop for 2 weeks now - contractor is not submitting and AHS rep will not let us talk to manager or Options Specialist. Our own septic people will charge way less than what their contractor quoted at $1200. We want AHS to give us the Cash Out option that one rep explained to us, but they won't transfer you to that department unless it's closed.

Anyone considering AHS should read the fine print in the contract and make sure that they are very much aware of what is and what is not covered and what the exceptions are. When I had an issue with my water heater, it wasn’t covered because what was causing it to malfunction had to do with the venting to the outside. I was pissed because why am I paying for a warranty if when I need to use it, there's gonna be some little exception. I didn't understand why venting wasn’t covered. I paid $50 a month for it, they didn't help me with the first thing that I needed. It wasn't a very good first experience, but the experience with my microwave was a lot better.

I had a really good experience with American Home Shield. Every time I’d run my washing machine or my dishwasher, the water would back up into my kitchen sink. And whenever we would do the garbage disposal, it would blow water out the drain to my washing machine. I submitted the claim to AHS over the phone and the contractors that came out were very good. We’ve used them in the past with other things so I was very pleased that it was them. The plumber snaked it and since then, everything has been very good.

I’ve used Home Shield many times. So far, I’ve had two claims with Home Shield this year and they’ve both been great. I had an air conditioning claim and they sent Total Air Care. I’m gonna recommend that company and that guy again because my experience was amazing. He was awesome, gave quick response, was on time, and was very courteous, informative, and knowledgeable. I’ve also had a good experience before when my refrigerator was acting up. They sent me Bert and Appliance and they were good, too. I do my claims by email, and we always get a quick response. I’ll recommend Home Shield. My brother-in-law had it for about 15 years and he recommended it to me. I've read all the bad reviews, but I haven’t had any bad experiences, and he hasn’t either.

I’ve been with American Home Shield for a few months and when I had a claim, I just called and it went right through. I called on a Sunday and had my dryer fixed by Monday. The technician was very professional and he fixed it in less than 20 minutes.

One of the first things I filed with American Home Shield was not handled properly. I was very disappointed in the vendor that came out. I ended up having to hire my own plumber because I just didn't agree with what he was saying, and that plumber actually verified what I thought. I thought it was a claim that Home Shield should've honored but they didn't. We started off on the wrong foot undoubtedly but I've had the warranty for about 3 years now.

Our dishwasher had a problem where when we would run it, there was water and one could hear it go but it wasn’t pretty much washing the dishes. A guy from Sears came out and he was awesome and super helpful. The communication about coming out was great as well. In his first visit, he did ticket the problem that it needed a part. Then he came back with the part and tested it, which we were really grateful. The part didn’t do what it was supposed to do so he investigated further and there was a wire that was dysfunctional. He fixed that and then tested it. The dishwasher ran and it has been running since. We also had called on another incident and that wasn’t such a great experience, but Sears wasn’t the one who provided the service. With the dishwasher experience, Sears was phenomenal.

One time, my dryer wouldn't run. The load would still be wet and my husband couldn't get it back on. I submitted a claim online to American Home Shield and they sent All Brands Appliance. The tech fixed the issue very quickly during that visit. It didn't take him very long at all to figure out what it was. Since then, the dryer has been fine. I’ve been happy with AHS so far. My first claim with them was a major debacle ‘cause it ended up being two things. We called for what we thought was one and it caused more problems, so it was a very extensive endeavor on our part. But that was no one's fault. This time our claim was very smooth and seamless.

I had an issue with the refrigerator a couple of weeks before, where it didn't seem to hold temperature. The icemaker wasn't making any ice. American Home Shield replaced the icemaker and it worked, but they didn't resolve the issue of the refrigerator not holding temperature. So, I had to file a second claim and pay a second deductible to finalize it. And it costs $75 each time you do that. It could have been resolved in one claim rather than two. Sometimes, with their requirement for saying that it's a different claim, it feels like you're getting nickel and dimed.

I like American Home Shield's online claims submission, and their overall claims process is very good. However, I tried to add the dryer to a claim I did for my washer but the site wouldn’t let me click on anything else. That was strange because it was gonna be the same vendor coming out and they could check the dryer too. On a claim I did for the plumbing, it allowed me to add multiple things. I'm also paying an extra $10 a month for our hot tub spa but when I tried to submit something on it, it's not in my list. Nevertheless, we're very happy that Todd’s Appliance fixed the washer and everything was timely.

I filed a claim for my clothes dryer that wouldn't heat and the response time from American Home Shield was great. The contractor said that he couldn’t get the heating element replaced so he replaced the unit instead. He brought me a new dryer. I had a two-week wait for that, which I didn’t like, but the new dryer is doing great now.

American Home Shield is a great company with great service. The contractors they send are good and reputable.

American Home Shield offered a service for 75 bucks to service your heater system. The guy who came was polite, on time, a jovial guy. He seemed to know what he was doing and checked the system out. It all went accordingly well. There are some things going on nationwide regarding Freon and I used the information he gave me to start my investigation. Everything that I’ve had done was done appropriately. I’ve had work done on my microwave my house and my second home. I also had work done on my washing machine here at my primary residence. I had a faucet system at the washroom and a toilet clogged up. Overall, my AHS experience has been really positive.

I reported what I thought was a water heater leak, and it turned out to be a hose leak instead. I was happy to see that it was not the water heater and it's just a water leak. However, when the contractor who performed the service was about ready to leave, I went back to the door where the water heater is and it was still spurting water. He said, "No, no, no, I haven't finished yet." And I said, "Well, I hope not." But that didn't go well. He was very discourteous and he basically threw the bill on my face. I complained about him to Home Shield but I don't know what came of it as I've never heard anything back. I also called his boss and I haven't heard back from him either. While the leak has stopped, that was not a good experience.

We recently lost power in our house and it was pretty easy making an online claim for it. It took about a day and a half for a contractor to come out, and he was wonderful. He walked me through what he was doing, repairs and how to maintain it. Took about an hour and a half to get everything back up and running.

We had American Home Shield added to our home when we purchased it in 2016. We have found benefit in it and we auto-renew every year, and we are gonna keep it as long as we own our home. We had an issue, though, because when we submitted a claim for the washing machine, we didn't hear anything for two weeks. I called them back about it and they said they were gonna try and contact somebody else because the rest of the people who usually come to this area were booked out until the middle of November. My washing machine was on the fritz, and with my children, my husband and myself, I’m not gonna go to those laundromat when I don’t have to.

American Home Shield had it on their website that they do this service and it was reasonable. So I called them and they sent New Phase Comfort Heating & Cooling, one of their air conditioner persons. The guy and I, however, were on the wrong page. I should have called him, and I was waiting for him to call me. Then, I went back on this website and I thought, "Well, I needed to call him." It was my fault. And so I called, and he came right out the same day. He was on time and he cleaned neatly. He checked everything out and said that it is a good unit and it is well taken care of. He did a excellent job and I really liked him. I got his card, so whenever I need to work on my unit I am going to ask for them. All my friends love American Home Shield and they recommended them to me. I like using their website, which is great, and they did an excellent job too.

We were concerned we had a gas leak so I requested for service online and AHS's website was good. It really was easy to navigate and I do like that I can just submit the claim online instead of having to call and be on hold. After I submitted the claim, somebody called me within 24 hours and arranged the time, and they told me when to expect somebody to come out. The gentleman from Dahn AC and Heating that came out was nice. He came by to look at the furnace and we did not have a gas leak. He was quick and he did a good job. The interaction was a positive one and the service was good. We felt safe that we didn't have a gas leak and that we could turn on the gas or the burner without worrying about the house blowing up. I'd tell others that I've had a good experience and that they should consider using AHS.

I've had AHS for 10 years and they’re fantastic. They're quick to acknowledge my concerns. Recently, both my toilets in the house were whistling every time they flushed and I had a problem with the on/off knobs of my showers in both bathrooms. One of them was completely stripped and wouldn’t open, and the other one was so tight, you needed a bodybuilder to turn it on. There was also a leak in one of my faucets. I submitted my claims with AHS and they sent out Heros Plumbing Service. American Home Shield had them come to my home before on a couple of other things and they were very friendly. They sent two people who took care of the issue and explained everything that they did. I was very impressed.

I wasn’t getting any heat at all in my home. I called AHS and they sent JE Johns out. I initially called AHS and scheduled them to come and check out my boiler, to fix it, but I got a email saying that they had a special going on, that they would do a tune-up to see if anything was going on with my boiler. I called AHS and I cancelled my schedule for them to come out and fix the boiler. The rep that I spoke with said that they would go over it and if anything was wrong, they would fix it. So, they set up the appointment. When the technician came out, he verified something was wrong with my boiler, but he said he would not fix it, which was troubling because the AHS rep said it would be fixed. So, I still have an issue with my boiler. But JE Johnson did a thorough job with the heating issue. I contacted AHS and they said they would listen to the phone call but I haven’t heard back from them. I called them last Friday and I haven’t heard anything back.

NW Sundance Services worked on my toilet three different times now. The first time, they replaced the stopper, and then it started doing it again. And then the second time, they came out and they replaced the flapper and the fill valve, and it was doing better. Recently, out of the blue, it started running every eight minutes. When the guy came from the contractor came out, it did not do it anymore. It was very frustrating. He sat there patiently waiting for it to do it. Then he replaced the flapper and he used some of my cleaner and put it in the tank, and it was not leaking under the tank or into the bowl. Now, it seems to be okay.

We had no air conditioning and while we have the American Home Shield coverage, we also have coverage through a local company, Haines HVAC, and they’re usually out within about four hours. That was not my experience with American Home Shield. There were times when it was gonna be fours days before somebody was gonna get to me. I can’t have in a vacation home where somebody goes there for a week, and four days they’re sitting there in extremely hot temperatures. But it has gotten better with AHS.

The garage door was going up and down but it was not closing. When I pressed the button on the doorway, it flapped open back and forth until finally, it went down. I submitted a claim to American Home Shield and the guy who came out was prompt and professional. He was in-and-out and he did a great job. So, no problems there but I had one with DC Plumbing. I had a pipe leak that got into my closet and the floor was flooded as well as the hallway. DC came out, looked at it and said that they couldn’t tell what it is and where it’s coming from. They would have to have sonar come in but I have to put in a request to American Home Shield. Then, they dropped the ball and I never heard from them again.

We had a problem with our air conditioner. We are new homeowners and we had it on since we moved in August. But the weather got lovely so we shut it off for a couple of weeks. When we went to put it back on, it never kicked in. We couldn't get the fan to do whatever it was supposed to do. The same was true of the heat and everything else. We didn't know if there was a problem with the thermostat controlling the unit or where the issue was.

I’ve only had them for a year and a half and I’ve been satisfied every time I’ve called them. I don’t have to worry about anything and they remind me about stuff. Those from Service Contractors of Texas who were here for a furnace check for the winter were very nice, knowledgeable and friendly.

I came home from a trip out of town and found out that my air conditioning wasn't working. I put in a request and somebody texted telling me when the techs were coming out. When they came, they checked out everything and told me I needed a capacitor. In the end, they fixed the air conditioner and I was very pleased with them. They did what I asked them to do. The tech was nice and courteous and he wore little booties so he didn't mess up my house. I got what I needed and it worked just fine.

I've been submitting claims since 2007 to AHS and they were all good experiences. We had a clogged-up kitchen sink one time and we went online to submit a claim. AHS' site was easy to navigate. They sent out C & R Plumbing and their tech Giermo was out early the next morning. He had someone with him and they assessed my situation quickly. They got the job done. I would not hesitate using C & R's service again. Since then, my sink has been working the way it should.

I turn the claim in online but after I do it online, they take that online process away and then if I need to submit stuff and do extra stuff details, it’s by snail mail. It's very strange. And it’s a complicated situation with our AC. I am not happy with it. I think it’s the contractors who come out. I don’t think they’re honest. Plus when I ask them to submit the actual paperwork, they don’t. I haven't received anything with two of my cases. I've been with American Home Shield for 15 years and I've been okay with them with the other issues. But they changed a lot. They take too long. They should streamline their online process, when you submit your paper. And with the contractor, it’s very detached. AHS also does outsourcing for their call centers. Sometimes, I have a hard time understanding the rep so I have to repeat what I said. Maybe they don’t understand what I'm stating as well.

The guest bathroom sink had a leak underneath. My husband had to shut the water off, and the leak worsen. He turned it back on and it would just drip. The plumber that American Home Shield sent out did a wonderful job. They were able to come out less than a day after I called in the claim. I called the plumber and they had a cancellation, so they came out in a couple of hours. They were very knowledgeable. They fixed it right up and they were gone in no time.

American Home Shield is doing much better when I put the claim in. I do it online. Before, we have to make a call. Normally, I have to call the contractors but sometimes, they call me saying, “Hey, we got your claim. We’re ready to come back to your place to fix the issue.” So, it’s pretty decent. I had a claim and I had a problem when the initial guy came and didn’t fix the problem. He said he was gonna report it, but I didn’t realize he just could not do it. AHS had to refer me a second contract.

AHS's claim process was a piece of cake. I submitted a service request to them for a pre-season check-up and Cozy Comfort Heating & Cooling came out, and they did a perfect job. The tech texted me and wanted to come in early. I said I couldn’t and he came out at 1 o’clock. He was willing to be flexible and he was very polite as well. He fixed everything and everything seems to be running smoothly now. The other that was nice about AHS was when I filed a claim for a furnace. I got the email for that, which was great. It just took me two seconds to sign up for it, and that was nice too. In fact, they charged me directly so I didn’t have to worry about that. So, having AHS is great because I don’t have to find people. I also know I’m getting charged and that it’s already taken care of. So, that alone is worth the convenience.

Home Shield is easy to get to and they have always have been prompt in taking care of all of our issues. I just went online and it pretty much got everything that's in your contract right there, so it was easy to find what to do. Then ABNation fixed the spa. It doesn't leak anymore. The tech just put a new tap on it because the old tap was leaking where the pressure valve was. He tried everything he could. He had some silicone that he put in there and the tape, and he even used the JB Weld and the leak wouldn't stop. He was very good.

The garbage disposal wasn't running. We had two instances within two weeks. The contractor called the next day after we contacted American Home Shield. During the first instance, the tech fixed it. The second time, which was a couple of days ago, it was frozen and it was no good anymore, so he replaced it. The tech was excellent. After the first time he came, I had his card and I called and requested him. But since it was a return call, it would have had to be him anyway. The garbage disposal has been performing very well. When the outtake of our air conditioner started leaking and the rug was all wet, we turned off the air conditioner, and my husband sent them a message via email last night. And the contractor called, and they’re coming out tomorrow between 8:00 and 11:00.

The heater wouldn’t come on. I messed with it myself. I didn’t go up by the furnace, but I tried different things. It didn’t kick on. So then, I called American Home Shield. The claims process was easy. I got a very, very good tech. I submitted on a Tuesday and he was here Wednesday. He just had to make some minor adjustments and there were no parts replaced. I tell all my friends that they ought to get American Home Shield. I tell them AHS is good. So, hopefully they purchase it because it helps. My son has it and he swears by it.