American Home Shield Reviews

When my washer broke, a technician from Northwoods Appliance came out and diagnosed the problem. He was quite professional as well as very knowledgeable and helpful. After getting the needed part, he determined it was non repairable, so he called the home warranty. In turn, they approved the purchase of a new washer. I'm still waiting for my reimbursement. Other than that, it went excellent.

Everything is going great with American Home Shield. Every time I've had to use them, everything has been timely. It has saved me a good bit of money. As soon as I send my request in, within a day or sometimes the same day, I get a phone call or an email letting me know that they've scheduled somebody. The people that they outsource it to had been very pleasant to deal with and they've been on top of the game. The contractor for the AC unit was good. He was in and out in 30 minutes. He assessed the problem and fixed it. It wasn’t a major issue but he got it done.

The contractor was able to make a repair on a pool issue and things are functioning as they should. Our warranty came with the purchase of the home and we picked American Home Shield through some high-level research internet-wise and some feedback through our broker. The service has been good, but where there's a related repair, it's harder to call out when submitting the request. There could be multiple items and what happens is that on an initial call, they're able to look at one thing. If there was something related though, they would have to resubmit and then come back. Still, American Home Shield's responsiveness and the timeliness has been better than expected.

American Home Shield delivered what they promised and what I'm paying for. Our outside AC unit wouldn't come on, so I went online and did a claim. R Harris AC and Heating came out, and they were excellent. I got the air conditioner fixed that day and it's been working great.

The garage door was intermittently opening up. My tenant staying in the house reported that sometimes, the button would open. Sometimes, it wouldn't. If you'd press it hard, then it would open up. It’s an almost 13-year-old garage door. There might be some problems with the motor. A technician came out and serviced it at the scheduled time. The quality of the work is good. He checked and he didn’t see any issue with the motor. He cleaned that area up and that was the issue. It was time for maintenance of the overall garage door and the sensors near that. There was nothing to replace on the motor. I told my tenant what to check and to keep reporting to me. But he said so far it had been good. Overall, the experience with American Home Shield was excellent from the moment I submitted the claim ‘til now. Everything was on time.

I saw some marketing about American Home Shield. I read the website and it looked pretty good so I said I'd try it and if it doesn't work out after a year, I wouldn't renew. I made a claim with them when my refrigerator wasn’t cooling. Their portal was okay. They said the contractor, OTW, would reach out to me but it wasn't a set, “It will be done by this day or this time.” A tech came out and he was okay. He did the diagnostic and since the repair, the refrigerator has been working pretty fine. This repair saves me money from food spoiling. Before, it may be my food was frozen or it may be hot. During the pandemic, food doesn't come dime a dozen so you can’t have food spoiling.

I went online to submit a claim with AHS for our garbage disposal and it was very easy. We also submitted another claim yesterday about our furnace not turning on. We needed a new part, so the tech ordered it and the next day he came in and fixed it. The unit's been working since then. All around, AHS has been very user-friendly and easy to manage and work with. My experience with them has been great.

We had a home warranty and it started out good with them. We had them for a couple of years and it got worse and worse. They started taking away more and more. We switched to American Home Shield and they've been okay. We used them twice so far. When I have claims, I put it a ticket online. Their website was user-friendly and I didn't have a problem with it.

Then the contractors showed up and were very professional. They fixed it within 10 minutes and walked out, and it's been working ever since.

The microwave was kind of not coming off and not shutting off. A new board was put in and it seems to be functioning the way that it should. John from Tri-City is very knowledgeable and very efficient. He is top-notch. I would recommend him to anyone that needs any repair on any of their electronics. So far, everything's satisfactory with AHS.

American Home Shield is the best thing ever. It's always usually the same day that someone's calling to come out either that week or no later than the beginning of the following week. The guy that came for my dishwasher did a great job. I thought there was an issue but we just had to get the waterhead to finish draining. But he ran into a bigger issue so he stayed way longer than he thought he had to. He could've just fixed what I pretty much put in the initial request for but it was a whole another problem. He didn't wanna leave and resolved it all that day. This week, I haven't had any issues with my dishwasher.

I'm very satisfied with American Home Shield. I've recommended them to a few of the homeowners in my neighborhood and they've gotten the service. The most recent job they did for me was for a leaking pipe on my second-floor ceiling coming from my master bathroom on the third floor. Their contractor repaired that. AHS then had to send out a second company to do the drywall repair for the ceiling afterward. Everything worked out. Another claim I had was for a tune-up of my heating unit. The contractor was good and they did social distancing. The heating unit has been the same since they came six months ago.

We had no hot water. We called probably about 5 o'clock. It was late and we got a recording. In an emergency, you wanna be able to get ahold of somebody. We had to wait for someone to call us back and that took a little while. But the guy was able to repair the water heater connections when he came.

I had a dishwasher breakdown. I went online and typed in the AHS form then someone called me. The contractor was very responsive. They helped me out with the problem that I didn't even ask for. Overall, American Home Shield was great.

We thought the issue was the drain trap because it was pretty full of stuff. The tech ran a cycle but he didn't stay long enough to see that it kicked out again in the rinse cycle. It's probably something to do with the pump. So he's coming back out next Tuesday to fix it. Other than that, he did what he thought was right. American Home Shield is pretty good overall. They seem to do what they’re saying. I've only had a recall once before for something else.

In February, I noticed there's a leak in the AC. It would ice over and then just crazy leaking. The guy came out and said the pump was unbalanced. He did some work on it and put 2 pounds of Freon on it. He charged 300 and some odd dollars to get everything fixed. I thought that would be the end of that but it's been dry this entire time of October and there was a few drips. We wanted to get ahead of it because we know that if you have any drainage that's happening improperly, it's bad news.

Recently, Aaron’s was sent out for plumbing and it was for an injection pump. Everything is now working well. Get the program and have no worries.

When I called to schedule something and put the claim in through the prompts, American Home Shield wanted me to secure the $100 deposit before anybody even got on the phone. As they found my information for my service location, the prompts took me to make the payment. So if it was an issue that they couldn't fix or weren't gonna be able to help me with, my $100 would've had to be reimbursed. But everything else was okay. I had sand over the stove, they repaired. I also had a power situation where some of the power in the house was going out and they repaired it. Then there was a dishwasher situation. It has been pretty simple to submit a claim. The guy from Patriot Plumbing that came out was great. But I just needed to turn the water off. I paid him 100 bucks to come out and turn the faucet off.

I had to call two or three times because I kept getting ran through the automated system. The guy was courteous and professional but didn't do anything. They said that the AC was clogged and impacted and submitted the claim to American Home Shield but American Home Shield said that they can't fix whatever is wrong with it. If I get a second opinion, it should not be charged again. I've had to pay $200 for two different companies to come out and my AC unit hasn't been working all summer. My AC still freezes up and it's hot as hell in Florida.

My last service call with American Home Shield went pretty well. I got a good contractor. I had a clogged sink and their tech came and replaced my motor. I pay AHS $600 per year and $100 per service call. For every service call, AHS charges the actual amount for the repair. So, the $600 is a profit for them. Also, $100 is not a lot of money. With Home Shield, I don't have to keep calling other people as they already have contracts with servicemen who can come and do the job for me. The question is whether this is feasible in terms of cost for a common person.

Submitting a claim was a fairly simple process. I just either call on the phone or go online and mark down what the problem is then pay the $70. American Home Shield would send someone down to take care of it. Recently, I had a toilet that was leaking. The bowl was not filling up as high as it should have. The guy from Bishop Plumbing came. He diagnosed and fixed it quickly. Then, unfortunately, the two things outside of the house aren't covered. They told me that's on my own.

American Home Shield is fine. Just make sure you look at what's covered and what's not. I called for my AC on a holiday weekend. Airamedics didn't come out until Wednesday, but they called me on Tuesday. When they came, they replaced something in the unit outside.

The first time I had to make a claim with American Home Shield was this year back in May. I woke up at nighttime, went into my kitchen and looked under my sink for something. I noticed everything was kinda damp and one of the pipes was loose. When I went to move things out away from the pipe, the whole pipe came off. We called American Home Shield and explained what happened. They put in a call and said they'd get someone to us right away. They gave us the impression that we were gonna have someone over to the home right then and there. The call was put in the next morning at 7:00 A.M 'cause this was the middle of the night. Lo and behold, it was a bunch of phone calls back and forth with five different people. Nothing was ever done.

Our AC wouldn't kick on. I went through the website of American Home Shield and put in a ticket. The website was fine. I got notifications from both American Home Shield and from the contractors themselves. The contractors were great. They came quickly and got the problem fixed immediately. It turned out it was an issue with the thermostat. So, once they got that resolved, it started working again right away. It made things much more pleasant around here when the AC was coming back on.

We had noticed that on the wall in our bedroom, there was water on the baseboard part. We called American Home Shield and made the claim. We were thinking it was a leak. The contractor came out and cut a hole in the wall to see if it was a leak or not. The contractors were nice and knowledgeable but sadly, they couldn't fix it ‘cause it wasn’t a leak. The shower tub is cracked so we have to get it fixed on our own. But we got the wall that they cut fixed and American Home Shield sent someone out. He was great. Everything is good. American Home Shield is great ‘cause they dispatched someone out to come.

When I had a claim for the air conditioning unit, the tech just took one of my vacuum cleaners and suction out something. That was it. It was really quick. But I wanted him to come back out and put a product in there that he said it might need, but they never did that. But it never leaked again. The problem was resolved. I like American Home Shield. They'll dispatch somebody within a few days. But the problem is that the appointments are always a week out. Also, it seems like they always send the same company. When the technician had to order a part, it took him another week to come back. So the whole process took about two weeks. But the technician was great and nice. The service was good. They solved my issue. It's just the processing with American Home Shield is not immediate. If you have a serious issue, they're not gonna be able to help. Also, a a follow-up after any service would be nice.

Phasco's response was really fast and they communicated every step of the process and they let me know as soon as the part was available. They came over and have it changed in no time. It was a great experience. I have a little bad experience in the past with American Home Shield. They were not able to get technicians to come over. They were lacking the resources on two previous claims that I did. They've taken way too long just to get somebody to come and fix an issue that I have. They should get more technicians available to call.

The garbage disposal was leaking so I submitted a claim with AHS. The vendors that came handled it perfectly. I had a good experience. However, the information on the front end should more accessible. I had another incident where we had to call someone out to take care of something. But I didn't even really realize the full extent of the warranty.

We didn't have any hot water. Our water heater was a little bit old so I called American Home Shield. It was really easy to set up. Kempker Plumbing came out. The guy just told me that it was old and he didn't say anything about leaking. He put a brand new one in.

Robert got back to me after I spoke to someone last week and I feel like everything was resolved, he was very polite and got everything done in a timely manner.

Our recent claim with AHS was for our heater. Our furnace didn't turn on upstairs when we tried to turn it on the first cold that came through. The contractor that AHS sent was very friendly. He went and checked our furnace and he figured out what the problem was. He fixed it and checked it multiple times to make sure it was still functioning and answered our questions. In our last house, we also had American Home Shield.

I had a contractor come out for the AC before but that one time, everything was fine. In the end, it wasn't a filter and they had to come back out with the second thing. And now, it has been fixed correctly. When I submitted the most recent claim for the AC to American Home Shield, the process was great as well as the contractor that they sent. I’m happy with AHS. It has worked good.

It's hard to get Home Shield to follow-up. If I send an email out for a job request, I have to follow up with a phone call because, usually, their comment is they haven't gotten it or they don't see anything. Then, I have to go through the whole genre of submitting what my work request is and once I've submitted it, it seems like it's a difficult work request. They would say they don't have anyone in my area and that they would have to look and would call back in two to three hours. I would wait for two to three hours and quite naturally, I would forget.

I made a call on a Friday, because everything happens on a weekend. And my parents were here, they said, "No one's gonna come out over the weekend." And then, the contractor called to set the appointment up within 30 minutes. Even my parents were like, "Wow." The Anytime Home Services tech was very timely. My dad is a very hard critic. My parents said the tech was very nice and knowledgeable and did a great job. Everything went well. I feel good about Home Shield's service. It's beneficial to have the peace of mind when something happens like it did a week or so ago.

The guy from Total Air Care was very good. He called and asked if he could come early and it worked out perfect. He showed up, was very polite and went about his work. He told me what he was doing and I was very pleased. However, American Home Shield doesn't seem to have any local people that do any work on things. Total Air Care comes out of someplace north of I-10 which is about three hours from here. This guy was more local but he didn't work out of the home office. Fortunately, we haven't had to call on many but everybody seems to come out of Ocala. We were kind of on the tail end of what they serviced and we were not one of their regular customers so I felt second class service. We have had probably two or three occasions where we just paid somebody local because we wanted things done and American Home Shield drags things out far too much.

My dryer was not drying. I just called Home Shield and they told me Mike's Appliance would either call me or I can call them. I called and left a message, and they got back to me. They came out, assessed the dryer, but the tech didn't have the part. He said they would have to order it. And once they did, which was less than a week, he called and said he had the part and when it would be convenient for them to come out again. I let them know. I was not available when they said they could come out. So the following day, they came out and the tech fixed it. He did everything he was supposed to do. He did not leave a mess. He cleaned extra, the dryer had a lot of dust. He asked for the vacuum cleaner. We took it to him and he did a vacuuming inside and out. I was able to wash that same day and dry, and I've been doing so as needed. Home Shield is professional. They got it done.

I recommend American Home Shield. I've had them for 12 years now and every problem I’ve had has been resolved to my satisfaction. Recently, we have what appeared to be a leak around the air conditioning duct in the kitchen. I thought that the duct itself might have been leaking but the guy said it was just the drywall and the taping that had come off. I've got to get it repaired.

So far, American Home Shield has been great. When the circuit breaker kept flipping out, the contractor scheduled an appointment within 24 hours. They were professional.

We had a claim for the heater and AC. The contractor was able to tell us what was wrong with it but it wouldn't be covered. A thunderstorm fried the system. He was pretty high and helpful. We called someone else and they came out and fixed it. It's working great up to this point. American Home Shield is really helpful, on time, and great all around.

I filed a leak claim online and I got a quick response. I'm deaf, so I hate talking on the phone. Home Choice Services came out. The guy fixed the problem and he was prompt and courteous. It was an excellent service.

The gentleman that came out for our plumbing issue recently seemed to have been extremely polite. He was knowledgeable. He put the fixture in. This time, I was pleased with the service. The first time I had to use AHS for air conditioning and heating, I was very displeased. We were having some problems with the air conditioning. It was rattling and making a lot of noise. I called AHS. The air conditioning company called. The gentleman came and said, “There really isn't anything you can do about this. This is an air conditioner that's 10 years old.” I said, “How could that be? We don't live in Palm Springs. We live in an area where the air conditioner is used half the time.” He said, “You should just put a new air conditioner in here.” With that, he left.

American Home Shield has always been tough to deal with, but this event is the end of our relationship. We pay extra for pool equipment coverage. AHS has been out multiple times for the burner system in our pool heater in the past, this last time they were here three times and not corrected the problem. The last trip out, it was determined by the AHS contractor the repair/replacement is not covered due to the “chemical damage to the heat exchange system”. I have pool service records going back 12 years regarding the chemistry/water quality - all perfectly balanced.

I bought American Home Shield Warranty when I purchased my home in June. On August 3rd, I called AHS because my refrigerator was not working. A technician has been out several times, ultimately determining the motherboard was bad. They were not able to get the part and the only option they would give was for me to wait 6 weeks while the old motherboard is rebuilt. It didn't work. It is nearly 4 months now and still no working refrigerator and they will not replace it either. The only their "cash in lieu of repair offer" thus far has been $325 (the cost of the part they cannot get)... So Mad!

We have a mobile home and we were doing some work under it. We had to run the dryer vents. When I was under there, I felt cool air blowing under the house so I started checking it out and one of the flexible duct hoses for the AC was torn. We called American Home Shield and asked if that was covered and it was. The claim process was pretty easy.

On 9/20/2020 I called in a covered home warranty claim on my refrigerator. I paid my $100 deductible and I was assigned First Choice Appliance of Granbury TX to take repair of appliances. I had to call to schedule the appointment and asked for a text or voice mail when the technician was on way so that I could meet him here. It took 3 days and I never got a text or voice mail and finally I called and found out he had came and left and had to reschedule. Five days after turning in the claim I finally met the technician at my home.

The guy from Bestway did an awesome job. He was very informative. The claim was for my garbage disposal. It stopped working and it had a leaking. He had to replace it because it wasn't fixable.. American Home Shield is pretty good to me. When stuff go wrong, we call them and it saves a lot of money. It's been beneficial.

With everything being online, American Home Shield's claim process is easy. But to reach them on the phone is difficult sometimes and there's a very long wait. One day, I had to wait almost 50 minutes to talk to somebody. I know this is a pandemic situation and we are all dealing with it. But previously, the call service was really excellent and it didn't take much time to get to them. Also, I wish their customer service was local a bit and more US-based.

I had two claims with American Home Shield. One was for the appliances for which they have said they are going to replace the items. They have given me cash in lieu options. I'm still looking for those appliances and have not made the purchase. I have asked for two extra days, especially because of Thanksgiving time. I'm looking for some better deal to buy an appliance. The other one was for the garage door opener. The contractor came in and then he ordered the part. When the part arrived, he came and fixed the door. This time, as far as the claim is concerned, American Home Shield satisfied all my requests. We had a good experience with them.

When the AC is turned on, the fan would not start with the condenser. We filed the claim with Home Shield online. However, the unit failed right after the contractor left. About an hour later, it stopped working. A new contractor came out and repaired it. When the technicians come out and they use their instruments and equipment to take measurements of things, they should capture those results and show those visually through text. There's a lot of technology that they should share what they're troubleshooting and what they discover to the extent that data can help the consumer visualize and understand what the issues are.

The plumber was very efficient because he had a lot to fix. He had to look at three toilets and the garbage disposal. So he had to go outside and come back in. American Home Shield was fine and the issues were resolved. The electrician came out as a follow-up because the issue was with the electricity to the garbage disposal. So he fixed that. I had a separate issue with a freestanding ice maker. They had to send somebody else out and he fixed it, but it's still not working totally. So they're coming back out on November 2nd.

I went on American Home Shield's website and scheduled the preventative maintenance thing, and I got an email about it. It's always been a very useful website. Everything that I've done with American Home Shield has been super-fast. I don't have to worry about when things break, and I know that it's gonna be taken care of quickly.

We wanted a preseason check-up on the furnace and so we filed online. The contractor texted me that he was on his way. He did a preseason tune-up and explained to us how the system works. I also put in a claim for a dishwasher and refrigerator a couple weeks ago and those went okay too.

There was a leak under my sink. I got somebody from American Home Shield on the line and asked them if it was covered. They got back to me and said that it was covered and they assigned somebody. The contractor called me and set up the appointment. The person came out the next day and took care of the problem. They had all the parts and the guy was very good and very competent. I also discovered another leak in my bathroom. I called back and the same thing. It was in a couple of days, and both of them were handled. I love the service. I'm glad I’m with American Home Shield. They check and see if things are covered and they go from there.

My microwave was turning off. It was off for a while. We would plug it back and turn on and then it would short out again. So, we thought it was a fuse, but we weren't sure, so we had Aurora Appliances come out and they told us that it was, in fact, a fuse. They got it started again but said that the fuse was faulty, so they had to come back and replace that fuse. They said it was a high voltage fuse and it would cause a fire if it wasn't replaced correctly.

American Home Shield sent wonderful technicians who fixed my AC unit. My experience with American Home Shield has been pretty straightforward and easy. It's been effortless. You go online. You tell them what kind of service it is that you need. You hit a couple of buttons, hit submit and that's all it is. They don't charge you until after the issue has been fixed, and the technician is submitted to their company. I had one call that I put in for my washing machine. Then I had to turn around and cancel it, and it was flawless. I pushed the lid to the washing machine too far back. I didn't realize that I pushed the button in and I thought it had broken, and it didn't. AHS has really been great. So, I've been happy with them.

I would always get a SquareTrade warranty on computers and things that we buy. I have a very expensive induction stove and the motherboard went out on it twice. SquareTrade took care of it. But they don't insure things that are beyond a certain age. When it came time to that SquareTrade was expiring, I decided to look into other options. I came up with American Home Shield as being the best one. I read reviews and I've never had an issue with them. I got it primarily to protect that stove, which thank God, hasn't gone out again.

Jeff was a great technician. He was professional and knowledgeable. The only issue that I had with the process was the fact that I could not get ahold of Jeff directly. Having a customer not being able to get ahold of the technician directly is not a good way to conduct business. I understand that with COVID, there's a lot of shortfalls in manpower. But to have to call American Home Shield in order to reach out because I didn't hear anything back from the technician and I didn't know that the parts got ordered. I received information back from American Home Shield but I didn't know when they arrived or when the repair was gonna happen. At that time, it'd been almost two weeks and I needed my dryer.

My AC wasn't cooling properly. The man that came out for the AC said there wasn't really a problem so after a while, it was just as cool as a cucumber in the house. He was nice.

My AC was blowing air but it wasn’t cold. Something was wrong in the main machine. The contractor who came replaced something. They were here in about half an hour to one hour. Submitting claims to American Home Shield is a simple process.

I had no heat and I submitted a claim online with AHS. It was pretty easy to use and their website said that within 24 hours, the contractor would be out. But they weren't wearing any suit and tie when they came out. Still, they were professional, clean, and got the job done. The AC has been working perfectly since and overall, it was a very good experience.

American Home Shield is amazing and I am extremely happy with them. The technicians are very professional, sweet and educated as well. Around Christmas time, our oven caught on fire and it started malfunctioning horribly. I put a claim for it and they came and fixed it. The oven has been working amazingly ever since. American Home Shield also sent Wirenuts Pro to fix all of the electrical in our basement. My daughter stays there and only one outlet worked. The rest of the outlets in the basement didn’t work. We also have a laundry room there. One light worked, but the other light didn’t. Apparently, the issue was one of the outlets in the basement was shorting out, and it made the other outlets not work, plus the light. Wirenuts Pro replaced something on the outlet, and everything started working again.

Everything is outstanding. The only thing I got a problem with is when I call in to get a repair order, I can never get to talk to a human being. It's all recorded. I had been on the phone for an hour or two trying to get to a live person. The other day, I called in to get the furnace worked on. I didn't have a chance to tell someone that I got a company over here that American Home Shield deals with, Advanced Appliance. They replaced them with somebody else. I would like to have the person that I have my yearly inspection with and is on their call list to come service my furnace rather than somebody I don't know.

My partner took Home Shield them up in 2016. Then after Calvin passed, I kept up with them. They were pretty good until this past year. MS Services came out three times. First time, they reconnected the power cord to the condenser. It had rotted away. It's an old unit. And then the second time, they came out and replaced the solenoid. The third time, they came out and decided that the unit needed to be replaced. Now, in between the second and third trip, I had an electrician come out and look at my circuit breaker because I just wanted to make sure that it was okay, because it was overheating when I was having problems with the air conditioner. MS said they would talk to Home Shield, then Home Shield sent me an estimate of 6,000 plus to replace the air conditioner.

I've had three claims within the last month and a half. First, the bottom freezer on my refrigerator wasn't freezing. The first repairman came out and told me that he could not repair the compressor. He also could not order the part because the part had to be ordered from LG. LG then came out and also told me that the compressor for the bottom freezer was out and that the top refrigerator that worked on the same compressor would be going out as well. He told me that he would order a part and it would be five to be seven days. After another week or so, Sears called and said they would be coming out to repair it.

The whole faucet was leaking so Integrity Plumbing Services came out. They were pretty good and very professional. They are the best ones I have seen until now. They had to replace the whole faucet and they helped me order it. They sent the money for me. It would take a week for the faucet to come to us. Once it gets delivered to my home, I would call Integrity and they would give me an appointment after two days. The new faucet has a lifetime guarantee and we would only pay for replacement charges.

I originally continued Home Shield, and then we canceled it. We had some air conditioning problems. We're out a significant amount of money because we realized we didn't have the warranty anymore. That's why we decided to pick it back up. We were like, “Well, it's worth it to have it because now we're out all this money. Here's why we need to keep it.” I love the fact that they just tell me who it is that they are assigning the claim and then I can contact them directly. When I have had a lag in response, it's not on their end. It's usually just whoever they farmed out to. So, we just have to follow up with them, which is not a problem. Recently, Edmond Texture and Drywall did a good job. They were there early and they cleaned up their mess. I was very happy with them.

The air conditioner stopped working. It would cut itself on and right back off. It would not stay on. I went online and signed in to my account. I love the website. It's super friendly. I submitted the claim and I was given a 24-hour timeframe that they had to contact me. They sent someone out and the tech was here for quite a while. We had what turned out to be some kind of a backup, so he had to blow out the system. Then he had to go into the air conditioning unit here and clean it out as well. He was super nice. He was really patient because he thought he had fixed it and he was stepping out. I had to go back and get him and say the air conditioner cut right back off. But he was really great and very helpful. This was the second claim I've done with AHS in the past two years. I absolutely love it because they have been wonderful for us.

The guy was great. He came out, did the work and was real thorough. It's really easy to put in a claim online and American Home Shield immediately finds someone. That works fine for me. If you do a claim on the phone, it takes longer 'cause of the call-up. They've been a little hard to get ahold of during the COVID but that's just telephone problems with whatever their call center is. Other than that, I'm sticking with them. They're responsive and I've had great service from them. I've already recommended them to people who have a different home warranty company that was really crappy.

My air conditioner went out. I tried to submit a claim online but I couldn't find my contract number, so I tried to call back and they kept saying it would be two hours. I tried to stay on hold for a while, but every time they came back and said it would be two hours. Even after a half an hour, it would still be two hours. After being on hold for an hour, I went back online again and tried again online. Finally, something was different and I was able to enter in the contract number from a previous year and it came back and said, "Okay, that's not the right contract number. Your new contract number is actually this."

It was a little inconvenient when our microwave went out, but it wasn't horrible. I get that with all the stuff going on, the amount of stuff they had available was less. However, they didn't have any available, so I had to go out on my own to an appliance store, buy a microwave and send them a receipt. Other than that, I was happy. They allotted a certain amount of money, and if I wanted to upgrade, it was on me and that was fine. That was what I did and it worked out perfect for me. I got paid relatively quick as well. At another time, a service contractor who was training a young man came to do my AC and they were very nice. They did what they had to do and they both did fine. Overall, American Home Shield is impressive and I've already recommended it to other people.

I was doing laundry when the belt and the pulley popped on the dryer. I made a call to Home Shield and the contractor came out a week later. The tech explained and showed the issue to me. That's when a sheet metal cut his finger and I had to bandage him up. But everything went fine.

I filed the claim online to address the washer that was leaking. It was easy to do. You just login and select the address because I have more than one property in it. As soon as I filed the claim, they told me who the contractor was gonna be and when they were gonna be over. Sears gave an excellent service. The washer is working perfectly. Home Shield was efficient and easy to use, and taking care of the problem was easy with them.

We had hurricanes recently and the air conditioner was running all the way up until the power went out. When the power came back, the air conditioner wouldn't turn on. The guy from TJ Morgan came out and told me the transformer was blown on the AC so he fixed that. I was out of town working, so this was somebody at my house, and they told me that after they got it blowing, it wasn't getting all the way cool, so I called the contractor back out. The guy said they needed to run some cleaner through it. I thought that he actually didn't do anything the second time, but he told us what to do. He did pretty well. I knew that I had somebody waiting for him all day. I got a call when they were 30 minutes away, and my person had already left. Then he stayed there for probably 30 minutes waiting on my person to get back there for me. I appreciated that.

I've had Home Shield for years and I've always been satisfied. They put in an entire new HVAC system. The contractor was very good and very nice. They explained everything and they cleaned up. The system has been in a much better order than before.

My most recent claim with Home Shield was for the AC and it didn't take very long to get that taken care of. The AC just needed some Freon. The tech worked on it last summer, too, and got it fixed. He's very good.

The dishwasher was not draining. When Rick's Appliance came in, the guy figured out what was keeping it from draining and he fixed it pretty quickly. He was really nice.

My recent garbage disposal claim went smoothly. I called it in on Thursday and in about an hour or two, I had an appointment for Monday. So it wasn't a very fast appointment, but nevertheless, it was a weekend coming up, so I understood that. Then the technician called me, came, and was able to repair it on the spot. It was very fast. Between arriving, diagnosing it and replacing the whole unit, the technician took less than an hour. It was not very hard to install. I was afraid that the technician would have to come back with the unit but he happened to have one. It wasn't as good as the one I had but it was comparable and he was able to replace it.

The service of American Home Shield has always been incredible. We've always had everything covered that we expected to be covered. The communication when I have to call in has been less than desirable though. The last time that I called, I had to sit on hold for almost three hours before I got a representative because I was trying to schedule three appliance service requests at the same time. That all were able to be serviced by the same person. I didn't wanna do it online, because I would have been charged three times. But outside of that, the actual service that we have has been great.

My dryer wasn't working and the contractor replaced the touchpad on it, and it's working great. Then they had to replace the coils on my stove and also the thermostat on it. Everything's working great. The tech told me that my stove had the wrong size coils on it before so that was the reason my pans were laying downward on one side of each one. The dryer and the stove was on one ticket. I called Home Shield to try to get an appointment. Liberty was supposed to call me but after two weeks, I never got a call. So I had to call back Home Shield and they called and got me the appointment. After that, they came out and then it took three weeks to get the parts because of the corona. But they were very nice. They came in and they fixed them. Didn’t take them no time. They were very polite.

I am grateful to have the service. The guy was very good and we knew pretty much when he was coming out. He was very efficient, fast and friendly. It was something we thought that was already done but whoever did it before didn't do it well. The technician explained that it could have been something else 'cause the prior owners had the same loud noise and the AC wouldn't work. We found that it worked briefly then it started doing the same thing again. The technician said it was a capacitor. He got his job done and he was gone. I was perfectly fine with that and I appreciate how well it went.

I filed a claim for a non-working garbage disposal. When the contractor came in, they fixed it in about 15 minutes and it's been great since. American Home Shield is a good company. They do good work.

The water wouldn’t go down on the toilets and the contractor cleared it up. He was great and everything is good so far. I used American Home Shield before for my water heater and it was the same contractor. They were excellent. I’ve had great success with AHS so, I'm very satisfied.

I had a claim to American Home Shield on my refrigerator and one with my dryer. I did them online, and it went pretty easy. I submitted it online and then they emailed me back in less than 24 hours. Then the company called me and set a time on when they would be out. The technician came and he had his COVID mask on. The problem was a roller underneath the barrel of the drum that had slipped out of place, and he put it back in place. It was fixed.

The bathtub and the toilet were backed up. I went online and submitted a claim to American Home Shield. Their website is user-friendly enough. I had to call On Time to set the appointment with them after filing the claim through the American Home Shield. Then once I got that done, I got notifications about it. On Time was great. They weren't able to cover everything through American Home Shield, but they were very quick with what they could cover and gave me quotes and everything on the rest. Everything has been functional. They got my second bathroom operational again. So, that was pretty exciting.

We put in a claim online with AHS for a gas furnace. The service of the technicians that came was great.

My parents has always had American Home Shield and explained how beneficial it was, so I got it. When I submitted a ticket online to replace my water heater, they told me to expect someone within 24 hours. It ended up being within the hour when Paramount Plumbing came. They were awesome.

I had a plumbing leak that was manifesting through the family room ceiling. Once I got the contractor, I contacted them directly and worked out the scheduling. The tech came out and put a hole in the ceiling to find the leak and then he replaced the piece of leaky pipe to resolve the issue. I don't have a water dripping in my family room, which is a good thing and all my other stuff works properly.

We've initially filed a claim to American Home Shield the same day that the incident occurred with our refrigerator. There was a lot of fluid on the floor, and the refrigerator and freezer were not staying cooled at all. After seeing that, I would assume it was the cooling fluid for the refrigerators. We took pictures and we called American Home Shield within 15 minutes to report that we have an issue, and the refrigerator was losing temperature. By the end of the day, the refrigerator was up to 78 degrees. Ultimately, it got up to 82 so we lost all the food in there. We called the office again the next day after we heard from LA Appliance. They had indicated that they wouldn't be here for two weeks.

I love my washer. The people that delivered it did an excellent job. They set it up and showed me how to use it. The only thing that is missing is whether it's a small, medium or large load. But the customer service rep that helped me order it was excellent. That was the first time since I've been with American Home Shield that I've had such a person that has good personality. I was about to cancel my policy last month because I felt it was a waste and I wasn't getting good customer service. Her customer service is why I'm still with them.

The refrigerator was not working. It was not cold and we lost everything in it. We contacted American Home Shield shortly after and the tech was awesome. He came and diagnosed it. He figured out what was wrong after about two, three minutes. He said it needed to be replaced. He contacted American Home Shield and asked for approval, and it got approved. He was excellent. His customer relations with him was very professional. It took him a couple hours to get everything done. Now, we're happy. We got a working refrigerator.

I submitted a claim with AHS because the AC unit was not blowing air. The contractor came out, assessed the problem and then he fixed it. It didn't take very long at all, about 30 minutes. He did a good job. So far, submitting claims with AHS has been simple. However, American Home Shield used outsourcing for phone calls. So there was a little communication issue when I talked to a rep. But the rep looked through it and the problem got resolved.

When our furnace was not working, the contractor cleaned off a part on it. Our ductwork was not working as well. It was smashed and it was that way when we bought the home. The contractor first told me they were gonna replace it and then they crawled up in the attic and decided they were gonna try to put it back together. That was done the year before as well. Hopefully, it lasts through the winter this time.

Back in May, American Home Shield sent out a company called Comfort Heating & Air Cooling. They did some work on the coil of my AC unit which was covered by my warranty. I had to pay out of pocket for the ductwork as well as the refrigerant which amounted to about $1,000. Recently, Honesty Mechanical came when I called American Home Shield and they said that the people who installed my coil did it improperly which caused water damage in my attic.

When my refrigerator wouldn't cool, I submitted a ticket through the app and then Atomic Tech came out. They were good, but I'm still without a refrigerator. I was given something for a replacement and I still don't have it 'cause the refrigerators that would replace mine are all out of stock. I also ended up paying twice for the same issue, so American Home Shield still owes me $75.

I called AHS for a leaky toilet and Price Right Plumbing & Drain came out the next day. The tech did a great job. It was a leak that was going through the roof and he fixed that. But the water kept running through the system and he came back the next day.

You never know what's gonna break down. Especially during the times we're in, American Home Shield came in handy. I've used it twice and everything's worked out well. One of them was when my dishwasher wasn't draining, and the heating element wasn't drying dishes. The technician came in, figured it out quickly and he was in and out of here. It's been working fine ever since.

Our refrigerator wasn't cooling off and it wasn't freezing. The contractor from Sears who came out was pretty nice. He said that AHS would probably just gonna do a cash-out because it would cost more to replace the parts and take longer than to replace the whole refrigerator. We had to pay for it, and then AHS said they would reimburse us. I put the receipt in over a week ago. One lady I spoke to said it would take about 7 to 10 days to get the reimbursement. Then the one lady said it would take 21 days. I haven't heard anything else.

I needed a main drain cleaned out. I paid my $100 deductible to American Home Shield and a tech came and cleaned out my main lines to the septic tank. I was backed up in my house. It was not from the septic tank but from a drain underneath the house. The tech was great. After the service, the septic system seems okay. I still have some slow spots but they're more local.

I'm very satisfied with American Home Shield. One of the key benefits is that if you have a problem, you just go to the website and it takes you 30 seconds. From there, they take it on and get you the proper technicians to come out and correct the issue. If you don't know who to go to, they take care of that for you. I like it. I tell people it’s the happiest payment I make each year.

I called in a claim when the air conditioner wouldn’t turn on. They told me I would be contacted within the first 48 hours by email and that the guy would let me know when he was on his way to the house by phone, which he did. It was an excellent service. I've recommended American Home Shield to at least three other people.

I had a washer that continued to fill up until it overflowed and flooded my house. Sears was sent as American Home Shield's contractor and they were gonna come out within the first three days of me filing the claim. But then, guests were coming so we got postponed for a week. Still, they came and the tech was good. He had to order a part and after that part came, I had to set another appointment with Sears. The same tech came back to put the part in. He told me what happened and why. He showed me the parts he replaced. He had a mask on and told me everything I should do. The washer has been doing well since he came.

Tate Appliances, one of American Home Shield's contractors, came and didn't fix my dryer right. Within three weeks, I was having the same issue and calling back. Another time, Whirlpool patched up the waterline of my refrigerator and I had to call the tech from there back a week later because I had water all over my floor. He then went and got the right part for my waterline. Whirlpool did a great job for me but I don't recommend Tate Appliances.

I had a claim for an HVAC unit in my home. American Home Shield assigned a particular contractor. I kinda felt like those contractors were just in it for the money. They told me that the unit could be fixed. When they tell the customer that, American Home Shield won't pay to replace it, they'll only pay to fix it. When the contractor actually came in to do the work, they took my old furnace out and brought me in a brand-new one. They said that's the way the work order was, but it wasn't. The work order said they were repairing it and that it required upgrades.

When I called AHS about my AC problem, they were really helpful and the customer service representative was explaining the coverage step-by-step. Then, they sent out a tech from All American Cooling and he was very nice. He was explaining the procedure step-by-step and I liked that. He also gave me his number. But he put it there that the work wasn't complete and he told me that he still has to put it in the system. So I need to call them back when the spring comes and they have to do a follow-up. If he doesn't call me in the spring, I could feel free to call him and remind him. Otherwise, he will put it in the notes. Other than that, I didn't like that the service was not so fast. Within 24 hours, they didn't even come. My AC problem wasn't an emergency but what if it was and something really breaks down and you really need it repaired. So, the service should be faster.

The AHS service has been amazing. The things that we've had done, just wonderful. Quick, reliable, professional companies. It's just been really good. They checked out our pool heater. My microwave handle broke so I was told that it couldn't be replaced. Well, magically, they found it. My dryer was repaired. AHS really goes beyond for their people and that's really nice. Now, I may be having to call them again. We heard a noise underneath the house last night. We had a new water system put in so, we're not sure if it's that leaking or something underneath the house. My husband shut down everything.

American Home Shield has been pretty good. This is the first thing that I’ve had to go through them for and wasn't sure. It was a minor fix. The guy was really professional, nice and informative. He fixed a couple issues. He noticed the door on the washing machine was broken and fixed that for me too. That was really nice. He also checked my dryer. Given COVID, I was a little surprised that it took as long as it did. I put the claim in the morning and I don't think I got a call till about 3:00 in the afternoon. But they were able to schedule in two days which is great. It wasn't anything that was an emergency.

Calling in claims with Home Shield is pretty easy once a rep gets on the line and you can kinda talk back and forth for planning purposes. Then, sometimes I get a timeframe when to expect the contractors and there are times that I don't. Also, the contractors have changed during COVID because normally, like for my General Electric refrigerator, I would get a GE rep but this time, I got Taylor Made and they're not the experts for that particular equipment. And the order was put in a month ago and it just got repaired recently. I was given a timeframe of a week and had to call a month later. Home Shield noticed that the claim was still open and that was when they sent out Taylor Made to get it fixed. But the service was spot on and the unit has been performing pretty good since.

The contractor that was sent by American Home Shield did a great job. He came in and he fixed all my needs that I needed, and it didn't take him long at all. Every time I've used American Home Shield, I've been satisfied. Submitting a claim was quick and easy. I did it over the phone and the reps were friendly.

I had an issue with my oven and a repair company came to work on that. They figured that the baking coils were worn out. They ordered parts and said they would be back in a few days. While they were out, the microwave went down. When the techs came back to finish the oven, their guy checked out the microwave and found that the magnetron wore out so they ordered a part. They came back and finished the work a few days later. The repair company handled everything very well. They were super friendly and helpful. They got things done quickly and they communicated well. They got us back up and running.

The refrigerator was making noise and would have to be turned off and back on. I submitted a claim with Home Shield through the website. They sent us the company's info and said we'd hear within 24 hours, which we did. All Valley Appliances came out and the tech was very knowledgeable. Having Home Shield is great peace of mind.

My heat pump quit working. I went online on my iPhone and followed the instructions. I set up an account and submitted the claim. American Home Shield texted me back with the company to do the service. The company then texted me telling me when they were gonna send somebody. Their tech was great and he was able to remedy my problem. What happened was my circuit board went out on my upper blower motor. He was able to bypass the circuit board and jump around it instead of replacing the circuit board. It's working but he added a wire to it.

American Home Shield is wonderful. I feel bad that I have to call in so many claims. There was a lot that the people who sold me the house didn’t explain, so I'm disappointed in that, but I'm glad I have American Home Shield to be able to address these issues. I did a claim for a furnace service and it was simple, but it turned out that the furnace was **. It had to be replaced. American Home Shield called me and I told them that the guy recommended that I get a new furnace. They asked me if I wanted to go through with it. I said yes and then they switched my maintenance call into a service call. I then had to pay $75. The contractor got the furnace yesterday. He came today, and he got here at 1 o'clock. He was done by 4 o'clock. He was nice, professional, and respectful.

We just had the AC unit replaced then there was a leak in the valve. The contractor came out and inspected it. They sent the stuff over to American Home Shield who denied the claim. They said it wasn't for normal wear and tear. And then the Freon leaked out again, so I did another claim. The contractor came out and said that the Freon wasn't gonna be covered. I've gotten five letters of everything that AHS doesn't cover, so I just paid out-of-pocket. There's not one thing I've turned into them that they have covered and I just paid out-of-pocket to have a whole new unit replaced.

Recently, the fan motor of my AC unit went out. I just went online and told AHS what my problem was. Within the next 12 or so hours, I was contacted by the company to come out and make an appointment. The guy was great. He's been here a couple of times before and he's always super polite, kind, understanding, and he actually listens. When I first moved into my house, my AC unit went out and that was the first time that Alex was here. I also had my house rekeyed through their program as well. American Home Shield is super convenient. If anything breaks, I know what's covered. It's never a question of, “Oh, well, maybe. I don't know,” and having the hem and haw, figure out. Their contracts are written very clear so there isn't much confusion at all. It's a good peace of mind.

The flushing mechanism wasn't working right in the three of them. I requested service online and the guy Sewer Medic came three days after that. I loved him. He did his job. He was polite and quick.

It's pretty simple submitting a service request with Home Shield. My dishwasher wasn't draining so Hotshot Appliance Service came out. The reason for the problem had to do with something about the air intake when the dishwasher drains. Hotshot fixed it and I was like, “Oh, wow. Okay.” I don't have a husband to check the house and help me figure out what's going on. Home Shield really worked out for a single woman like myself. They are the best way to go.

The top of the shower was leaking so we submitted a claim with AHS. The plumbers came out and did a good job. They were very professional. Our experience with American Home Shield has been excellent.

We sent in a claim to American Home Shield for our faucets and our sink. They had one contractor come and I don't know what he did. He fixed our toilet but our sink and our tub was still leaking. AHS called someone else to come and those techs came and fixed my sink. They put a new $50 faucet in which is nothing like the faucet we started with. Everything in my house is Viking. I don't want my $1,000 faucet but they could at least get me a $300 faucet which is compatible to what I have. Plus, the water doesn't come out like it used to. With the new one I can barely rinse plates out. The techs said the issue was with house water pressure.

I had a problem with my dryer and Glyn's Appliance Service came out timely and did a great job repairing it. American Home Shield could re-evaluate how they approve the repairs that they do though. I've had the same washer dryer fixed and this is the fourth time. They could've replaced it already, but then it's working, so I don't complain. I just think that it would've been of more value to them to have done things a little differently. Still, I recommend American Home Shield because of the peace of mind that you can pay a deductible and your problem will be fixed and they promise that if they can't fix it, they'll replace it.

The contractor was nice and he was thorough. He came quickly, checked out my hot water heater and removed some of the water that has collected in the pan. He then got the permission to replace it and he had it set up in a few hours. That was great.

The AC unit was leaking water and I was given an appointment date. Bennett Air provided a very good level of service. It was determined that the unit needed to be replaced and they said that they could revisit at the end of spring. My experience with Bennett Air was good. But it was American Home Shield that was a little delayed. AHS was backed up with their claims and there was a waiting period. There were periods that there was no communication as to what the status was and I was not clear as to what the next steps were. They should have more concise, consistent communication as to the status and what would happen.

Recently, I had a claim done for the compactor. I called it in to American Home Shield. It was easy and the service guy was good. I'm still having a little bit of an issue about my refrigerator, though. It's been troubling me for almost a year and a half. Unfortunately, every time I get it done, it goes back to being the same problem. But after the warranty time, which is 60 days is over, then it happens. I'm trying to tell them to just give me a new one.

The original problem was the shower in the master bedroom was clogged. Somebody from A-1 went out there and unclogged it, and everything was fine. But it seems that the problem is back. It's backed up from the toilet and the shower as well so maybe it was not cleared completely or it wasn't cleared somewhere. But American Home Shield has been good.

The electronic board of my dishwasher had an issue. Submitting a claim online to American Home Shield was easy and it was a great experience. The professionalism of the contractor they sent was fine. Things have been perfect since they came and my dishes have been clean.

The water heater started leaking badly. We called Home Shield and 5 Star Home Services came out two days after it actually happened. They installed a new water heater and they're working on mitigating the damage at the wall. They were great. We've been happy so far.

I had to call American Home Shield and tell them what the problem was when the freezer on my refrigerator was iced up. They then scheduled someone to come out to fix it and they were outstanding. As a matter of fact, I would use them if I had to pay for them without the insurance.

The contractors came and fixed my garbage disposal. The experience was good. They did it in a timely manner. Our experience with American Home Shield has been easy and it's also affordable.

We had an issue recently with electrical. The claim process was good when I submitted a claim with AHS. But I gotta call them. The contractors gotta come back ‘cause the breaker’s still tripping. But the contractors that AHS sent have been very professional and very good. AHS is also very prompt and they get it done for their customers.

I have three houses with American Home Shield and I didn't like one of the technicians that came to one of my houses. He disconnected my air conditioning so I had to hire somebody from the outside to have a different opinion because none of us believed that he was right. He said that guy didn't know what he was talking about. Other than that, the technicians are good.

It was easy to get a service scheduled with Peak Home Performance. They canceled the appointment that was scheduled and delayed it. We had the first snowstorm, so there are probably more people turning on their heater and having problems. So, I can't really blame them for that because mine was just a cleaning. When they came, they seemed fine.

My garbage disposal didn't work and I didn't use my kitchen sink much because there would be a clog. I called American Home Shield and let them know the issue. It was very professional. They found a contractor for me and then Plumbing Enterprises reached out to me within the day and set up an appointment time. They were professional, came on time, and got the job done. There was one little issue, and they came right back out immediately to fix it. I was then able to use my sink again.

My air conditioning system wasn't working and for four months, AHS said the parts were on backorder and are not being made because of COVID. It was in the middle of summer in Florida with everyone at home because nobody could go out and we had no air conditioning. We kept being told it would be another week. Then, this past week, they said the part they wanted to give us is a replacement to the original part number, but our air conditioning room doesn't have the space for it. They said they can order the same one we have, but they're not obligated to because they don't have to. Therefore, by the letter of the contract, they're gonna force me to take $1,100 and go on my own. I have to replace my whole air conditioning system for four grand and they're giving me 1,100.

Our gas dryer was working but it wasn't heating. I went online, chose what the appliance was, wrote what it was doing, and the issue. The next thing we knew, we got a phone call on Saturday. The guy with Lifetime Appliances happened to be in the area and asked if we wanted him to come over. He came and it worked out great. The dryer wasn't igniting so it wasn't heating. He had to replace the igniter in it. I didn't go where the tech was doing the repair but my husband was home. He is very picky but he seemed to be very happy with the service. If he's happy, I'm happy. The tech got the dyer fixed. He was in and out of here within an hour at the most. It really was quick.

I had a claim with American Home Shield for a pool pump. Once I submitted the request on a Saturday, the person who was gonna work on it called me Monday, and he was here the next day. It was pretty quick. The repair was done fairly quickly. He's actually been here before to repair my pool pump in the past. He gave me a call. He said he was gonna swing by, pick it up, and take it back to his shop and take a look at it to see if it needed repairs, or if it could be repaired. He ended up calling me and he told me it was gonna have to be replaced. It wasn't repairable. Then, he came back and installed the new one, and he was done. I've had other good experiences, which is why I'm still sticking with American Home Shield. Their responses are quick, and they get the job done really quickly.

I've used American Home Shield for a number of things. There was a ceiling fan that was broken and they replaced that. I've recommended them to a number of people who have been happy with them. The contractors have all been very good. I'm okay with submitting claims. It's not the easiest but you can do it. The biggest issue I have with American Home Shield is if you have an out of network service where they can't find somebody to service something, and you have it done, for that person to call in and get the approval, they're on the phone for hours and no one picks up or they can't get through. I've got a situation where I paid somebody to do some work and I haven't been able to get the approval from American Home Shield. I'm sitting on that which is very frustrating. I paid American Home Shield $100 and I paid the service technician to do the work. But he wasn't able to call and get us the approval from American Home Shield.

The tech that came out was great. He was super respectful. He wore a mask. He had like booty things on his feet. There was some kind of huge blockage that we tried to get out on our own and it wasn't happening. He snaked it and did some other thing to it, and then waited around to make sure that everything worked, and then he went on his way.

The contactor took care of the issue in our kitchen right away. This was the first time that I had to use AHS and it was slam dunk. Everything was good.

I got up on the first morning on the first cold snap and tried to turn my heater on and it was only blowing cold air. So, when I couldn't get it fixed, I submitted a claim through American Home Shield's online dashboard for them to send somebody out to fix it. The online dashboard has a good interface and is very user-friendly. I was told that I would be contacted within 24 hours. The technician called me once he got the claim and gave me a time, the same afternoon, that he would be out. He came out and he took care of business and got everything fixed. He was very good at what he did and he was very efficient, friendly and polite. I would recommend that company to anyone. Now, the heater is keeping my house warm. This has been the first time I've used the service from American Home Shield. It was based on what I would have spent if I had to pay for everything out of pocket. It was money well spent.

Our dishwasher was making a weird howling noise and it wasn't cleaning the dishes. When you put one of the tabs in and it releases it to clean, sometimes it wouldn't even release it to clean. Sometimes it would, and it would look like somebody smashed it on the side. It was all caked on the side of the door. But the dishes were always dirty. There wasn't one or two done. The contractor was supposed to call in 24 hours. I waited 48 hours to finally give them a call. Then they said they had a call me back. But I called in the morning. They finally called me back the next morning, and then they said the first appointment they had was four or five days later. I'm not impressed with the speed everything.

Greenway was wonderful. They found the heating issue I was having. The unit wasn’t level and the water was not draining off from the air conditioning, and the condensation shorted out the wires. They replaced the wires. They were nice gentlemen. Greenway did some other stuff. There was one person that came in a few years back, when we first got American Home Shield, who was trying to screw people in. But these nice gentlemen who were recently here went out of their way to get everything done. It was great. I’m really happy with American Home Shield. The service has been great.

United Air Temp came out to do the HVAC. It was the preseason check for winter. I sent in the request online to American Home Shield. Their website was pretty easy to navigate. Then it explained what was involved in the preseason check and the cost. It explained everything pretty well. United Air Temp did a really good job. They were there until all the work was complete. They did everything. They cleaned up and showed me the furnace that they ended up upgrading because it was the original to the house. Everything has been operating very well and very efficient.

I was having trouble with the diverter in the bathtub. Then, I had a dripping faucet in the kitchen. The contractors came out and fixed it right away. They had to get some parts, but they were great. American Home Shield's claim submission process is not difficult at all. We’re happy to have it. They’re good.

The guy was great. He came and explained everything that he was doing. He showed me how to troubleshoot. He had to go in there and unclog it. If I would have known that before, I wouldn’t have to pay the $100. What he told me to do the next time is to try these steps first which I really appreciated. If that doesn’t work, then call. I’d give him an A-plus all the way around. I have used American Home Shield twice and every incident has been outstanding. They're very easy to deal with. The contractors came out real fast, like the next day. The only thing is they didn’t give me a discount on the other house.

We had a garbage disposal that was leaking and Prime Plumbing was sent out. It was very easy when I made the claim for that. Prime Plumbing was great and they got right down to business. They replaced the garbage disposal. I used it once and it was fine. We're happy with American Home Shield. Our experience with them was easy and efficient. They got the job done.

The freezer part on my refrigerator wasn't freezing and it got fixed, but there was a miscommunication. As soon as that happened, the refrigerator started to do the same thing, so I got back to Sears. They sent someone there and they resolved the issue. There were two technicians together for the freezer. One was training with the other one, and they were fantastic. The second time, the first guy who came for the refrigerator was nice, but he didn't seem very knowledgeable. He couldn't figure it out and he kept looking on his phone trying to pull the answer.

I was repairing my cabinets and one of the nails fell in the garbage disposal, and the guys from Fazio Sewer & Plumbing found it. They were excellent. I also did my dishwasher when the motor was going bad. The overall service from American Home Shield has been excellent. My sister bought a home and I recommended American Home Shield to her.

My washing machine died and apparently, it had a voltage spike or something that killed two of the main components that run it. I went online and requested a service from AHS and they turned around and contacted somebody to come out within 24 hours. The techs got there pretty quickly but the problem was the parts were on backorder from the manufacturer, which was not their fault. It turned out that there were a lot of machines and equipment that use the same parts and they were overloaded with requests for them. It took a month and a half for the parts to come in but everything works great now. The reps who came out to handle everything were also really polite and they did everything they could quickly and efficiently. So, I could tell they were very good.

So far, AHS has been pretty great. Air Pro Heating & Cooling recently came out to do a check-up on the furnace and they were great too.

The tech from Motor City fixed the problem that I had. So, that was good. He had on a mask. He took his shoes off at the door. American Home Shield has been so far, so good. I just purchased my house September 30th. So, it was nice that they were able to provide the service that was needed. The process of requesting for service was kinda crappy though. Now, I know you can just call with the phone. But I kept trying to do the voice activated, and it kept taking me around. That was frustrating for somebody who is not savvy and I kinda got impatient. But I figured just to stay on the phone and a representative will pick up. Other than that, I'm satisfied with American Home Shield.

I was very comfortable and confident with the tech that came out. He was really good at what he was doing and he was very knowledgeable. We got really friendly. I love AHS. I went with another company before and I was very disappointed. But when I got with AHS, it was a totally different experience. I did everything online and then someone called me. It was effortless. They weren't concerned about how old anything was and they took care of it. It was a personal assistant kind of atmosphere to me.