American Home Shield Reviews

I had three appliances that needed work, my refrigerator, dishwasher and washer. My refrigerator and my dishwasher were both leaking water, and my dryer drawer wouldn't close. The tech from Appliance Wizard was great. He was very professional and he got the job done quickly. Everything was fixed and it was fine. The only problem I have with them sometimes is that the appointments are a bit far out. That happens occasionally, but when it does, I call my rep from American Home Shield and he usually figures it out for me.

Holiday Business Group came out recently for my washer and dryer when the heat in it messed up and a wire caught fire. That part got fixed, but they couldn't fix the washing machine. It’s still rocking like it’s broke, and I don’t know what’s wrong with it. I started to call American Home Shield, but I didn’t want to have to pay them $80 twice ‘cause I already paid them before. But the tech was a cool guy and he did the best that he could. He was very knowledgeable and he knew what he was doing.

The plumber that came out was great. He was straightforward. No BS. American Home Shield is good, and I like their online claims process. But they could lower the prices.

The water in the showers wasn't warm enough. They sent out somebody from Tom Melton Services after the weekend --by Monday-- and the person fixed it quickly and efficiently. So, I was very happy with them. We've had American Home Shield on this house since the end of the March and we've had them as well in the past when we owned a home, and it was always good.

The turntable on the microwave was not turning. The tech from NEC Technology Repairs put in a new motor, and now it’s working fine. The tech was very nice. He had to order the motor. So, he had to come back in five days once the part came in. The refrigerator was not working as well. It had a wall of ice inside of it. And they were gonna order some parts for it, but the refrigerator’s too old, they didn’t make the parts anymore. So, they just replaced the refrigerator with a new one, and it’s working fine. AHS was very nice.

The element inside the stove was gone and it wouldn't heat up. I changed the element myself, but it wasn’t the problem. Suffolk Appliance Parts came in and fixed it. The stove is great. The process of making a claim with Home Shield is really easy. But when I made a claim for an issue with my air conditioner, they took so long, and I ended up just paying out of pocket because nobody wanna be in a scorching house. But since then, they gotten a little better. They really try, and it’s not their fault sometimes when somebody doesn’t call. But they’ve been pretty thorough. The contractors they’ve sent out are definitely licensed and some of them are more professional than others.

AHS has always been timely. There was no reach right back out to them to get somebody moving in this direction. When the AC kept getting warmer, I submitted the claim on the computer and got a quick response. The contractor came out and worked on it to cool off for a little while and then the temperature was back up and it was just blowing out hot air. We had to have them come back out again. The tech pretty much knew what the problem was and corrected it. Overall, I'm satisfied with the work they did.

Their website was pretty good and the contractor fixed the water heater quickly. They came out in a few days after I put the claim in. The heater is doing great now.

To get my refrigerator and my microwave taken care of, I called American Home Shield. I spoke to a representative and got taken care of. It didn't long for them to send someone out. They were very proficient and professional. I liked that I saw a picture of who was gonna be here and that I could track them to my home so I knew when they were arriving. However, the contractor had to order the parts and had to be back multiple times because what he thought was wrong with my microwave wasn't. He couldn't figure it out. Then he said that it was gonna have to be taken to the shop. He would've taken it that weekend but I told him I didn't want a vacant hole there because I had company coming in town. In the end, he took it to the shop and called when it was ready. All in all, the repair took about three weeks and everything has been working perfectly now.

We had a total house system backup on the right side of our home, which affected our master bathroom and our half-bath, toilet, and sink. Everything was all stopped up. The contractor from Steven A Mills had to come back the very next day -- it was not quick fix. He was, however, very prompt and I was satisfied with the timeframe. On the first visit, he was able to come into the house and saw everything that was needed. On the second visit, he was able to do everything he needed from the outside. So, he resolved the issue in two days. Since he came early in the day on his first visit, it would have been great if he could have got what he needed and came back the same day. But other than that, they seem to have done the best they could, so it was satisfactory.

I like the security of having American Home Shield. They were very adequate when I used them. I’ve done my claims over the phone and online, and both of them were fine. The techs were here on a timely manner and fixed everything. They were good.

The tub faucet had a really bad leak and I couldn’t fix it and nobody I knew could fix it. So I called AHS and it was a flawless encounter with the rep. She was very helpful. I told I had had one plumber kinda look at it and he didn’t think that it could be fixed and how bad it was. Altstadt Plumbing came out and the tech replaced the faucet, but he had to make two trips to the local hardware store to get all the stuff that was needed because it was such a difficult thing.

I had two work orders with American Home Shield, and the one for the water heater repair was excellent. However, I am not happy with my kitchen faucet replacement. I am a very new American Home Shield patron, so I had no knowledge about the replacement or the buyout process. When the kitchen faucet was leaking, the company said I needed a new faucet, so they went online and found a replacement. After it was replaced, I found out it was only builder’s substandard grade. It was faulty and it leaked. So, I had to spend Friday to Sunday waiting for them to come back out and fix it.

This warranty company is what my parents and brother use. Everybody in my family uses them. I put a claim in through my phone, online and it was easy. Then the guy from Sears knew what he was doing. He was able to figure out what was going on quickly and addressed it, and he was nice.

The bathtub handle was loose and it was not turning the water on. We noticed it for a while, but it took a little while to call in. I submitted the claim online to American Home Shield and they responded back immediately. The contractor from Mr. Rooter was was very professional and he got here on time. He even called before letting me know he was on his way. He tightened the handle. Everything was really good.

Five years ago they replaced a hot water heater for me for the service call fee. They sent out 2 plumbers quoting $960 and $1,400+ to replace another the hot water heater. AHS won't provide documentation of code, what is required to fix my water heater, why they authorized both quotes. WHY - they don't care. Their OPT-OUT offers were $500 for the lower quote and $289 for the higher quote in the same week. WHY - they aren't a service provider, they are a broker.

I purchased my home 8 months ago. I've used AHS 4 times. Most recently I came home to find the floor wet in a small area. Because it wasn't near the refrigerator or A/C, I thought it was a plumbing issue so I requested service from a plumber. The next day AHS plumber finally made it by. He spent less than 10 minutes in my home and told me I didn't have a plumbing problem but A/C and ok to turn water main back on. I then placed service request for A/C. He showed up the next day (more time off work). The A/C repairman never opened up or inspected my inside unit, but went outside and vacuumed the A/C drain line and tried to sell me a new unit. Meanwhile I came inside to find more water leaking in my house. He had no explanation and left.

Trying to find a person to speak with that understands what I am trying to get out. It's like they are reading from a manual and can't say anything else. I have plumbing issues that I have had 2 companies that Home Shield called that diagnosed this plumbing issue incorrectly. I have had a 3rd contractor out that diagnosed it. Because it's not their service contractor that is saying what is truly wrong, they state that it isn't covered. I read my contract and it is. I keep asking for a manager and they put me on hold for 20 min and the same person comes back saying she is someone else. Someone HELP.

Our 15 year old system leaked r22 coolant over a 30 day period and the compressor failed. AHS agreed to replace the compressor and informed us that we would be responsible for the coolant replacement. No serious investigation into the leak and no responsibility for r22 coolant problem which will not be produced after january 2020. This contractor level system was shot. Ahs agreed to the minimum possible cost of replacing the compressor with the cheapest possible solutions for them. The coolant will be close to $1,000 if able to be found after the new year.

I'm selling my condo and I had some little repairs to do from an inspection report. There were six items which included little leaking and garbage disposal not working, and so Hers and His Plumbing Florida fixed them. American Home Shield is okay. You pay the 100$ per visit. It's a good contract.

Called many times to service items in my home. All items were a once per year item. Plumbing, fan, electrical, stove, water leak. My service request was denied for each item. Contractor shows up, does an analysis and then leaves without notifying me what the problem is and does not begin or finish the repairs on the service day. I then have to call up their support line, which is located in the Philippines. The support people give the same spew off a cheat sheet paper. Every time I ask for a supervisor they continue to read off the cheat sheet and not refer me to a supervisor. They have no management in house that you can complain to. All management is in the United States and they cannot forward complaint calls. They say you have to write to their main office with a complaint.

The toilet wasn’t efficient as it should be so I called American Home Shield about it. I called on a Friday and they sent someone out that Monday, which was acceptable since it wasn’t an emergency. The tech from Mayes Plumbing & Heating that came out was efficient. Everything was good. I got an understanding of everything they were saying.

I had issues with the plumbing. American Home Shield sent Optimum Appliance Repair. They cleaned my dishwasher, sink, and my laundry room clogged up. So, they cleaned it out and fixed the problem. I’ve dealt with the contractor before and I haven’t had any issues. He was very professional.

I got the introductory rate where I think I 660. And then, the following year, to renew, it was 960. That was a little high. I called them up and they discounted down some. Their service was good, but I felt it was overpricing, but then, they’ve been doing that for a long time. I did call another company to verify, and they were probably within $50 of each other. So, it was fairly normal.

On the day that Right Tech was scheduled to come out, there were brush fires and all the roads and highways were closed down. So, they had to cancel saying I live in the fire zone. I completely understand that. So they rescheduled and came out the next day and fixed the problem. It was a good experience, and the technician was great. My house is 30 years old and things start going down, and it's a lot cheaper to pay the $39 a month with American Home Shield than it is to buy a whole new appliance when they go out.

I requested to the American Home Shield for changing the lock, and then Dan's Pro-Lock had to make an appointment. The tech came out and did it in about 20 minutes. It was good.

The process of submitting claims with Home Shield is okay. The problem that I run into is the $75 every time I call. Also, the guy that came out for a plumbing situation before did not solve the problem. I don’t think that it was tested. He thought it was good enough but it’s a residual thing. It started again and I didn’t realize until after about a week later. Most recently, we filed a claim for the electrical fan in the bathroom that went out and stopped working, Home Shield sent out Wester Electrical and the guy who came was professional. My wife was here and he checked everything and told her what was wrong and said he needed a motor. It didn’t take him long.

I had a hot tub that was covered and in the past year, we got rid of it. I called to say, “I don’t need the pay you a fee anymore for a hot tub that doesn’t exist.” And the rep said, “No, you can’t change it until renewal time.” I can understand that, but I don’t know why we can’t adjust things in stride. I know this isn’t exactly insurance, but every other form of insurance can make adjustments immediately. Still, I really like the concept of home warranties, and I like American Home Shield. We had a garage door claim more than a year ago, and though there were some interesting philosophical discussions about what constituted a garage door opener and what didn’t regarding pieces and parts, that was also fixed quickly and on time. It certainly met my approval with regard to price. I only had to pay $100 for the service call. The service call price might be a little high, but I like the cost of the overall warranty.

We have hardwood floors in the bathroom and I noticed a leak. I called American Home Shield and the tech from KS Plumbing Services who came out was really nice, cordial and knowledgeable. He came in, put the little shoes on his feet and he fixed the leak. I was very pleased with him.

I recently had Dan’s Pro Lock come to change out the lock. I called it in at American Home Shield and everything was good. The guy that changed the lock was here for 20 minutes or so, and now everything’s fine.

My most recent claim went great. One of the outlets was burned out. The tech was professional, very knowledgeable, friendly, and quickly resolved the problem.

American Home Shield is quick to set up appointments when there is an issue. We've been with them for five and a half years. One time we had a water heater situation and the plumber mentioned that it took a long time to get in touch with American Home Shield to just tell them what the diagnosis was. Other than that, I've never had a problem with any of the service professionals that AHS has referred for service. They were very professional and knowledgeable. If there was a problem with something, I would ask them what type of problem it was, about how long it would take to fix, if they needed to have a part ordered and about how long that would be. We even had them come and do a pre-winter inspection of our furnace just to make sure everything was running okay before it got really cold, and that was nice.

American Home Shield is easier to work with than the other company I was with. We had an AC go out and it took the other company four weeks to get us a new AC during Texas August, so we switched over back in August. Recently, I filed a claim when the person who originally installed our heating messed the electrical up, then I was contacted and AHS gave me the number of the guys so I could call them. They were out there within 30 minutes, and the issue was fixed within an hour. The reps were professional and courteous and they got the job done within a reasonable amount of time. I also like the fact that when you pay your co-pay, you pay it through them. You could just pay over the phone and you don’t have to pay the person coming in.

There was a switch on the heater that wasn't coming on. I was very pleased with the claim process with American Home Shield. Millennial HVAC came out and I was also pleased with them. The service guy was really professional and very good, got our problem fixed and was really quick to get out here.

We have two furnaces and the downstairs furnace wasn't kicking on. It turns out that when the air conditioning was fixed in June, where we had a new compressor put in, a wire was disconnected. That was another American Home Shield service call through a different contractor. The tech who came out for the furnace was very good and he was able to figure it out immediately. He plugged it in and everything was fine. However, American Home Shield's reimbursement rates to the contractors aren't as high as what they can get. So, the contractors don't always give the same priority that American Home Shield claims that they do compared to people who call contractors directly. I don't know if that was the case in this instance, but a tech who came out for a claim had told me about the issue.

American Home Shield's contractors have been good. There were two different groups that came out, one that did the replacement for the sewer ejector pump, and the other one that came to see why it’s leaking. They seemed to know what they're doing and they're very informative. They went through a bunch of checks and showed me what they're doing and how they're checking.

My claims experience with American Home Shield went very well. I've had them for quite some time now and so far, I'm satisfied with the contractors that they've used.

I’m a repeat and happy customer of AHS. I was having issues with my electrical where the switches I knew were live, but they weren’t turning on anything. I went online and it was easy to navigate their website. It told me that I should hear back within 48 hours. The electrician was very friendly. He answered my questions quickly. Sometimes, service providers can talk down to you as a female whenever you’re dealing with home repairs, and I didn’t feel that way at all. He was really helpful and to the point, and it didn’t feel like it was condescending. I really liked him.

The issue had to do with my central vac. Sometimes, trying to get to the operator can be difficult and a little bit frustrating. But I know Home Shield has a lot of customers and it just takes some time. I left it up to Heath Electric to check on what they were trying to fix, I paid in advance, and that was about it. Two of them came. They’re on the Eastern Shore. They had to come across a bridge and pay a big toll to get here. And the tech said, “Well, can I come today?” I said, “Great, come on today.” And so, they came and did a nice job. They were really good. I haven’t used the vacuum cleaner since they came because it’s just me and my wife. But I have a feeling that the issue was resolved. We don’t make a mess so I haven’t retested it, but I’m pretty sure it’s gonna be okay.

The toilet would flush and fill up, and then it would start flushing again. I submitted the claim online, and then I had to call the representative because we had reported a plumbing issue at one point and then it ended up being a sewer line that they had to fix. The AHS reps I dealt with were helpful and pleasant. The contractor that they called came out in two days. It was the same guy who had come out to look at the three toilets that would not flush. At which point, we determined it was the sewer line. We did not, however, have them fix it because it was $8,000 and they did not get it done for much less than that. So, they never really closed that out. Still, the guy was good and he put a new gasket in it. But, I'm not happy with it because the flushing is loud.

I submit my claims over the phone and the process is easy. I’ve had very good success with the contractors. American Home Shield has better contractors than I had with the other company before. The last contractor that came fixed the pipe, but it didn’t work. Another tech came, and not only did he fix the pipe, but he determined that there was asbestos behind the wall. He showed me how to file the claim and called Floodmasters to come and dry it out. He was quite thorough, and I appreciate it. American Home Shield's response time was good, and the technicians have been very good. I’m very satisfied.

The chain that wraps around the garage opener stopped working, so Overhead Door Company of Springdale had to come in and change a part that goes inside the garage opener. That made the chain start working. They were able to get it fixed in less than 15 minutes. Overall, it was a great experience. I didn’t have to call someone and place a service request. I was able to do that online at American Home Shield which saved me a lot of time. Once I did that, within a couple of minutes, I knew that someone was assigned to it. And a day later, someone was there.

My heat wasn't working properly. I typically go through an automated system whenever I submit a claim. I understand there's an internet way to do it, but I'd prefer to do it through their online phone system. The first time, I misunderstood that the time frame was 24 hours for a call and 24 hours additional for them to come out. I made a request for service on a Friday and somebody called me on Saturday. But then, somebody informed me that it was business hours. Paco Heating & Air came out and I wasn't really impressed with them at first. Later on, I thought these guys really knew what they were talking about. They were awesome. Everything is great now. It was an efficient and timely experience, and I'm ecstatic with the results.

I joined American Home Shield because of their coverage which was better than other companies. JT services, the contractor who came was very responsive to my needs. They came out and did an initial check on my furnace, a winter check, and then, suggested that I look into a quotation for another furnace because mine is so terrible old. And truly, the week that I was looking at their quote, ‘cause they gave me a quotation for some equipment, came back and even measured more thoroughly, my furnace broke down. So, I had to take this quotation. But we had some issues with the equipment needing another part, so it couldn't go in the day that they picked up the equipment. So, there was some confusion. Plus it took a long time and I was without heat.

When I had a routine furnace check, the contractor called me right away, showed up on time and did what he was supposed to do. He checked everything and then tried to add on anything. Everything went great. Now, my heater quit working and I’m waiting for a person to come tomorrow.

My heater would not start, so I submitted a claim to American Home Shield online. Their response time was fine and the contractor from Rush Heating & Cooling was nice. He did his job and he was able to tell what was wrong. The pilot light was out and he did a little bit of cleaning for us because it was dirty. Since the repair, it has been working perfectly fine again.

I just had a heating tune-up and everything was okay. I filed the request online and the process was easy. The contractor that came out said something was wrong with my furnace, one of the lights was flashing. He told me to get that fixed at some point. He was great, very knowledgeable. One of the best ones I’ve had that has come out. So far, the text messages and the emails were fine, and the people that have come out have been awesome.

My dishwasher was having all kinds of electronic problems. It was beeping back and forth. It’s a two-drawer system and it was making all kinds of noise and I couldn’t get it adjusted. I did a claim with AHS over the phone because it was my first claim. The claim rep was good. The contractor from Wade P. Adams that they sent was very good. He was the second one that’s been out for the same appliance, but the people before them were very good, too. But it’s been since September, and I still don’t have a dishwasher.

I submitted my email with receipt to AHS 9/14/19 for a refund for a dryer I bought. AHS gave me the option to buy my own and they would send a check to me for the cost. It is now 11/14/19 and I have not gotten a check from them yet. I have called numerous times, and am currently on hold, again, with them. They don't know if and when my check was mailed.

On 11/4 I submitted a service request with AHS for my gas furnace and Rainier Heating and Air was assigned as our contractor. They came to check our furnace and said we had a cracked heat exchanger, that there was corrosion and build up in the furnace and it needed to be replaced. They told us the unit was leaking carbon monoxide and advised we shut it off immediately until it can be replaced.

I was very excited to get AHS coverage for my new home I bought, until I made my first claim. I opened the claim on Sept 7th and still to this day it is not complete. I paid the $125 to have a contractor come look at my dishwasher & washer. One came and said my dishwasher needed replaced but could fix my washer. AHS said they needed a second opinion on the replacing of the dishwasher, so they sent out Sears which was a no show THREE times.

We had a furnace breakdown. Technician came up and diagnosed zone board failure due to normal wear and tear. In the contract which I signed it clearly said that All components and parts of the following heating systems: Forced air (gas, electric, oil) are covered. But their authorization department said that this component is not covered under some section 8.2 which doesn't exist in the contract which was signed by me. DO NOT be fooled. They will not cover anything over $15 switch. Absolutely dishonest.

This company is literally the least American place I have ever had the unfortunate experience with. AMERICAN Home Shield, yet you NEVER talk to an American or anyone who speaks ENGLISH correctly. I figured out my heat wasn't working so I called my handy dandy insurance American home shield. They got someone out to my house the next day, but what they found was amazing! Apparently I am a liar. My house has never had heat and it hasn't for years!! How amazing when I moved into this house in December the middle of winter and I was toasty warm.

This company continues to use contractors that are dishonest. I filed a claim and a company was sent out to look at my HVAC unit. The company that came out advised me that I would need to get a new unit. They quoted me a couple of prices and told me I could finance through them or I could use my warranty. I received a call today from American Home Shield telling me I was not covered because the guys put in my report that it was a pre-existing condition and I should have been able to see that something was wrong with it. I am not an HVAC Specialist. I just know one day the unit stopped working. Sound pretty convenient for this company especially when I went to see the reviews and they seem to always use this company. Would not recommend using this company for home warranty.

I discovered water coming up onto my floor through my saltillo tile in a spot in my hallway. After inspection all around I thought it might be an under slab pipe leak since there has been some ground shifting in our area due to very radical weather changes. I put in a claim to AHS and a plumber was assigned right away. Though this plumber was booked up and not available for a few days, they did come and assessed the situation and worked with AHS to get options for me. In the end this plumber was great and was able to troubleshoot my leak and do a re-rout through my walls and attic saving me a huge destruction of the floor and concrete inside my house. I am 100% satisfied and AHS paid a major portion of this cost.

Truss & Son Plumbing replaced our water heater. It did not take too long for them to come out after I filed a claim with AHS. It was about four days. And they were good.

Our central heat was not working. I sent a claim in electronically and it was a perfect experience. The contractor met the expected timeframe and they came here within 24 hours. They had to order a motherboard, and everything has been performing fine since the repair.

The heat pump wasn't coming on. I called American Home Shield and spoke with a representative. Efficient Air Systems, Inc. was sent out, and they were very good. They've been out here twice. Both times, they located and took care of the problem quickly. I submitted the claim on a Sunday, and they came out around noon on Monday. It's very acceptable. And the contractor was very knowledgeable and explained stuff to us, and I’m very pleased with it. Everything's been fine with what we’ve had with AHS. The experience is good.

Submitting claims to AHS has been easy. One time, I had a water heater issue. and the tech who came said the burner needed to be cleaned. But then, it went out a couple of weeks later and the tech came back out. He thought that the burner assembly failed and he referred the claim back to American Home Shield. AHS determined that my unit was still under warranty with Kenmore so I had to get the issue resolved through them. The plumber that AHS sent was courteous and good but then we ended up referring the claim back to Kenmore and I ended up having to pay Kenmore 99 bucks to figure out the issue.

The gentleman from High Priority Plumbing & Services was excellent. He did a thorough check and he could not find a leak. However, DeKalb County changed the meter and they are still saying that they are registering that we are leaking somewhere. Nevertheless, he did a great job and he gave us a lot of information too.

I called American Home Shield and they got their contractor to schedule their appointment with me. They were very clear on what the next steps were gonna be. The contractor called that day and had someone come out the next day. The tech was really great. He had to do quite a bit of troubleshooting, but he was able to fix the heater. It took a little while, but he explained to me everything that he had to do. I was really impressed that he found what was wrong.

Submitting claims with AHS works pretty well. There are some long hold times on the phone, so I typically put my request in online. And within 24 hours, they contact me and let me know which service company is going to come out. The service companies have always been very responsive. Also, the renewal is a very easy process. We're very happy at this point.

It was very easy to submit the claim, and the contractor came the very next day. They were very prompt in getting out here. The tech went down to the heater and checked everything out there and came upstairs, and looked at the console and then figured out that it was problem. He had to replace the console because it wasn’t talking to the heater, which is why I didn’t have any heat. He was very professional and very quick.

There was a part that was faulty in the microwave, and I called AHS. Their representative was fine. American Express Appliance came out and repaired it very quickly. They had to come back with the part. It took them five minutes. The appliance is working fine now.

The pilot light of the heater wouldn't stay lit so I submitted a request to AHS to have a contractor come look at it before winter hit. The tech came, cleaned out the little gas line and then it lit. We tested it and he put it to where it would kick on. But it literally shot fire out, almost burned his face off. So he said, "We can't fix this. You definitely need a new furnace.” The heater works now and it's awesome. It doesn't blow people up and it doesn't seem on fire. AHS did really good. We did have some mix-up though on the $75 fee, but that got settled and taken care of. I've been with American Home Shield since I bought the house last November. It had AHS then and I just kept it and renewed it because I don't know how old the AC unit is nor the water heater. I usually call whenever I submit a claim and the process has been good.

Our gas furnace wasn’t operating, it wasn’t coming on. We had a bad cold front then and it was really cold, so I submitted a claim to AHS online at 1:00 in the morning. Had it been during the day, I would’ve called them. My communication with AHS was only by email and it has been good. The contractor communicated with us excellently too. They came out, fixed the problem, and we were very happy with the service.

Everything went really well with my HTG claim. Submitting it online was very easy and it didn't take me a lot to get the repair scheduled. I had a small issue with the clicker and the tech fixed it in half an hour, which was really fast. He explained the situation to me, told me what he was going to do, and worked really well.

I've been with American Home Shield since 2017 and so far, I've submitted three claims. Their claims process was easy and their customer service was responsive when I had questions or concerns. They’ve all been really good. I had a fine experience when the tech from Eagle Heating and Air Conditioning came out to do a a routine maintenance. He was very professional.

AHS sent me a promotion to have my furnace cleaned and inspected. I called in and was immediately contacted by their contractor. However, there was a conflict in schedule so I was rescheduled to another company. The techs who came were awesome. They were timely and provided great customer service. I had a bird that was dead in my furnace and they were nice enough to take it out for me. AHS and their contractor were very efficient.

A-US came out for our HVAC system with supplemental heat. The experience went fine, and the guy was great. He did some things with the thermostat, took it off the wall, put it back on there, and somehow reset it, and that took care of the problem. It was an easy fix. So, that was wonderful. Everything is working great. I've had American Home Shield now for 21 years, and it's been great. Their reps have been really good. When we've had repairs, I just call up, they send somebody, and it gets taken care of promptly. I don’t have to be looking around for someone. Usually, people who’ve come seemed very qualified.

I needed my heat to work, and AHS was able to have it fixed. Everything was great. I did the claim online because it’s easier. I filed it on a Friday night and the contractor was there Monday. The contractor was very knowledgeable and very respectful, and he tried to get it done as best and as quick as he could. I have another property. I’ve had them out on that property and my property. And every time, it’s been the same type of service, very good, very prompt and very knowledgeable. And it’s been different people. So I’m very pleased with them.

When I submitted my claim online, American Home Shield responded promptly. My oven was not working and the contractor who came was professional. However, it hasn't been repaired yet. It's an old oven and the parts are not being made. AHS is trying to save money and would not replace it. They are looking around for a new product or getting the part manufactured and it has been taking quite a few weeks. The oven hasn't been working for well over three weeks. But my understanding is it's going to be repaired eventually. I got a phone call from the service company that they will finally come and replace the part. I called and asked that they are ready and they are ready to come and get it done.

When my shower drain was getting backed up, I filed a claim with American Home Shield online. They responded the next day and we set up the appointment for the next day. The contractors were awesome. We’ve used them about four times now and every time, there has been a perfect response, result and customer service. Each time, we’ve had a different plumber, but each is very experienced and nice. It is an outstanding company.

My daughter, when the power was out, wanted to release the garage door, and everything fell down. And then the guys that came said the person that installed it did it wrongly. So they put it back up the way it was supposed to be. The door seems to be working fine now. I like American Home Shield. They’re courteous and they answer whatever questions you got.

There was some electronic piece that went out on the well and it wouldn't work. So we had someone from Peters’ Drilling replace that part and it was done on his first visit. Peters’ Drilling is amazing. They always call within 15 minutes of putting the call in with Home Shield. But the previous interaction we had with a plumbing company was terrible. They were so rude and obnoxious that I wanted to cancel, but the claim was already paid to them so I couldn't. I will never use that plumbing company again. If I ever have a claim assigned to them, I'll make American Home Shield change it.

Antech Appliances did an excellent job on my washing machine. They came out and they did their thing. Then, they showed me the bad part. They were courteous too. American Home Shield's online process is good.

I filed a claim to American Home Shield for a pool pump issue. They immediately assigned my claim and the contractor called me the next day. My experience was good. There were two different issues. There was the auxiliary pump that was leaking and the main pump that was leaking. The original contractor took care of the auxiliary pump. But because of the issue with the other pump, it appeared to be something from the previous contractor, so that contractor didn’t wanna touch the main pump. And so, AHS did a recall for a “second opinion” for the main pump, and that was the contractor that had fixed it previously, and they found the issue and resolved it after a couple of visits. It wasn’t perfect, but I’ve worked with that contractor in the past and they did a great job, and they were very professional.

I got an email from American Home Shield saying that for like $80, I could ask that my furnace be checked for the winter. I called them and they sent DUDLEY’S HVAC & Maintenance for the service. Our interaction was cordial and professional.

At the time we bought a house, the seller was including a certain amount for buying a home warranty product. The premium that American Home Shield had was close to what the sellers were willing to put in and for the price point, they seemed to be the best. I like their online claims process. They actually implemented a new feature that allows to select who the service provider is which is fantastic. That way, I can do a little bit of research.

The water heater was making noises and it sounded like a big horn. It was going off and it would be good to get it checked out immediately. We also noticed our laundry room, where the water heater is located, had a leak. It took three weeks to get the water heater in. It had been delivered two weeks prior and had just been sitting in the contractor’s storage room, which was a little frustrating. I practically begged for them to come out to install it and I even told them I would help them out if that was what it took. I called American Home Shield and the rep was forthcoming. She was honest and she said sorry and that it was totally on her. But they got it out right away. They reached out to the contractor and the technician got out here four days later although they wanted to take another week. AHS should check up on their vendors a bit more but AHS has been great.

Our furnace was throwing no heat so I submitted a claim to American Home Shield over the phone. I talked to their rep and our interaction and their response time were perfect. The contractor from Eagle Heating & Air Conditioning went out. He was very professional, very nice and he told me that there were missing parts. So, he ordered the parts and when the parts came, he came back and repaired the entire unit. It was all done within a week and it’s working perfectly now.

I had a leak under the bathroom sink, and the plumber AHS sent fixed it right off. And when the faucet in the kitchen was dripping he replaced a part in there, and everything was fine. The reps of AHS have also been really good. But some of them are kind of hard to understand, though.

There was leaking from the stoppage from the bathtub, and then there was leaking from a pipe. I went on Home Shield's website and submitted a claim. Navigating through the website wasn’t hard. It was just that I didn’t know how to click what exactly was going on because I didn’t know. So, they called it stoppage. I called that the toilet was being clogged. They took it as a drain pipe. It’s weird.

The dishwasher was not working and the guy who came told me that the motor was broken and that they need to replace the pump. When I talked to them, they told me between Thursday and Monday, that they ordered the piece already and the piece should have been ready, so I was expecting the call to see when they were coming in to replace it. I wish it would have been faster, but I understand that they have to wait for the part.

I decided to get some information on home warranties so I started checking them out online. Then I started calling them to talk. My first call was to AHS, American Home Shield. I talked to a man with a Texas accent who was a very high pressure salesman. He kept telling me I needed to sign up now and I could cancel within the first month and not be charged. Having heard these sales pitches before I told him no, I would be shopping around. I had to tell him that at least 5 times. Very frustrating. After calling a couple of others I finally decided it wasn't a good investment and decided not to get a home warranty. After about a month I noticed a charge to my account from them so I called my bank and was told I needed to close the account and open another in its place. So I went in and was told by the bank they had charged me the month prior to the month I noticed. I reported it to my bank as fraud so they couldn't access my accounts again.

Our hot water heater was leaking gas, PG&E came out to inspect and said the burner was bad and a covering was missing, we submitted our request to AHS and a contractor came out the next day. The contractor stated he would have to contact AHS for repairs, then called us the next day to say that AHS wouldn't cover it but he could give us a quote for him to fix it. Three days go by without word one from AHS, the first person we spoke with sad they had not heard from the contractor, then were told the service was denied due to missing part. In the contract it states covers faulty installation or missing parts. We are going on 5 days now with no hot water. We have spoken to several representatives to resolve the issue and have been hung up on at least twice. One rep said she could send out a second contractor for a second opinion but we were then told that couldn't happen because it was still up for review.

I'm a first (and now last) time customer with AHS. I've had my contract only 19 days and my first experience has been horrible. I was denied a claim for my water heater to be replaced bc AHS stated that it's a "preexisting" condition. There is nowhere stated in the contract the amount of time to justify a preexisting condition. The technician came to my home (38 days after my initial signup), and in his diagnosis, stated that there was "wear and tear" and the water heater was old; the small leak was there for over 30 days. Well technically yes, it was because I waited 30 days for someone to come to my home. I can see if it was 6 months old, but this is only 30 days old.

We had AHS as the Home Warranty Company for 2 of our homes in California.

I have been a customer with American Home Shield for many, many years. Over the last few, they have gotten greedy with their fees. I finally got fed up and shopped rates and coverage and moved to another company. It says you can cancel and get a credit. What it doesn't tell you is there is yet another fee to pay. Your cancelation fee of $75. This company is borderline unethical and at the very least, far from transparent. Keep shopping!

I am so incredibly angry with American Home Shield. I put in an order last January for a broken garbage disposal. The plumber, Snappy Plumbing in Spokane, Washington, came out and assessed the need for a new disposal. American home shield approved and the plumber purchased and was paid by American Home Shield for the disposal. The order was marked complete even though he has never actually brought and installed the garbage disposal. I have called American Home Shield and the plumber at least 20 times over the last 10 months, and just gotten the run around.

Filing claims with American Home Shield is very easy. I do it all online, don’t talk to anybody, and it’s done. But I'd like to see them lower the cost. They sent me an email about doing a heat checkup for the winter, which they started doing two years ago. I was not impressed with the contractor they sent, Crispy Air & Heating. It was supposed to be a checkup and all these things were supposed to be included. But the tech was up there for about 10 minutes. There was no way he could’ve done all that was supposed to happen. It was basically a way to sell me a maintenance contract and not worth the 75 bucks. Everything else has been good though.

The contractor Pro-Tec Plumbing and Drain was at the house within an hour after I called, and I had the problem fixed in a few minutes. I was very impressed. I submit claims usually over the phone, and it seems to work. It seems like I've always gotten good service from American Home Shield.

The realtor got me hooked with AHS. Going online is really the easiest way to file a claim, but when you call in, it’s no big deal either. I had a dryer claim and it was taken care of. The contractor came almost immediately. He was very knowledgeable and helpful. The repair took about a week to get it totally done ‘cause I had to order a part.

The main pool pump motor was working fine up until one day, it stopped turning on completely. The response time from AHS after I turned the claim in was very quick. We were quite pleased. Their website was really intuitive. I like the good design. The contractor from Cool Pools did a good work and they were helpful. They came out the first time to diagnose the situation and to determine that the motor was actually dead. The following day, they replaced it. The time for them to come back out was a reasonable. The motor is working great.

American Home Shield is amazing. I highly recommend them. They’re the top home warranty company ever. I’ve dealt with a couple others in the past, and American Home Shield surpasses them.

I had a leak in the shower. The toilets were leaking too, and the drains were stopped up in both tubs. And there was something with the faucet in the kitchen too. Submitting a claim to American Home Shield was a really easy process. I just called and told them what was going on. They asked me specifically what part of plumbing I was having problems with. And then, they sent out KNS Plumbing Services. They were okay, but there's a problem with the toilet handle in our master bathroom when you flush the toilet. So, I had to call AHS back. AHS is very good but they should start sending out better technicians. When you look at the reviews of the companies that they send out, the reviews are not that good. AHS could send better companies out with better ratings.

I called a claim regarding the toilets in the house and the rep I spoke with was very helpful and had the information for me. The gentleman from Lake Plumbing was here the next day. I showed him the toilet where it had the issue. He was with another gentleman, and they took care of the work. There were three toilets having the same issue. This is a new construction and cheap materials were put in the bathrooms. So, the contractor had to replace those certain items and it took them about an hour to fix all three. The toilets are running now. I'd recommend these guys to anybody that needed something done with their plumbing ‘cause they were outstanding.

Submitting claims through American Home Shield is easy and is quicker to do online like with most things. They also partner with great contractors. We recently had a claim due to a cracked panel on the front of the dishwasher and everything was resolved wonderfully. The contractor came and had to order parts, which took about a week to get. And then they came back three weeks later just because that was the schedule, and they wanted to make sure everything was there.

We had a storm here and apparently some of the breakers went. We called American Home Shield and the electrician came. In his inspection, he went up in the attic and looked, and the receptacles that were not working were an add-on years ago. He checked the breakers and replaced one of them, and we got all the electricity on the receptacles that were out through various rooms back again. But he said that it would be impossible for him to repair and get the electricity to the lower den, the bottom receptacles, because we’d have to tear down paneling and all that stuff. I couldn’t comprehend because they had to get the source of electricity and we were talking about years ago when we had it done to the receptacles.

I submitted a claim to AHS because Taylor saw a roach in the house and then he freaked out. He was like, we gotta get a bug person. We don’t want roaches in the house. One sometimes can lead to five and six, and then we have a whole bunch, so we try to catch it before it gets big. The response from the contractors was very quick. The technician was perfect. He was very helpful and very professional. Our claim experience went well.

One evening, I submitted a claim online and I was called the next morning. It was the fastest call I’ve ever gotten. Moreover, the website was easy to use. My furnace wouldn’t turn on or it sounded like it turned on but it wouldn’t light. Kemph Heating & AC came out quickly and the contractor who came was awesome. But he had to get my part approved and it took over a week. I called on a Wednesday when I noticed it was gonna get cold over the weekend, but they didn’t have the part. We had to spend a couple of days in front of the fire and sleeping bags. I don’t know if they forgot to order it, but they were really responsive once I called and reminded them. All in all, my experience with AHS has been perfect.

J&A gave us their options and then they reported it back to American Home Shield. Then we had gotten an email from someone from American Home Shield telling us we could get a new furnace but there could be an additional charge for all the piping that wasn’t included, which I kinda didn’t understand that. But when you think of how much you pay a year for the service, you think that would be included. Other than that, it went fine and they put the new furnace in. We had to go through all of the paperwork and ordering, but once they got the part in, they said they would be there at 8:30 in the morning. They came and they worked all day so they got it done. But one piece was cut wrong and they had to come back. So they came back in 24 hours and redid that piece. It seems to be working okay right now.

We wanna make sure that we're all set for the winter season. American Home Shield suggested that we should have this tune-up done on our air conditioning and heating system. It was very easy for us to set it up. It was $75 and it seemed like a good idea. The technician who came out was a very nice young man. He did everything he was supposed to do. He did a good thorough review and made sure everything was hooked up. That worked out well.

There was a special for a tune-up and Hansen Mechanical came out. They were very polite and they came in with their tools. They did what they were supposed to do and checked for coils broken and everything on the furnace. They had to take the filter out and the guy wanted to know if I had a replacement. I said I didn't and that I thought maybe he would have one in their truck. He said they don’t supply the different sizes. So, he told me that he would clean the one that was in it and then when I get an opportunity, to go purchase another one and he would get somebody to put it in. Then, he let me know that the furnace was in working condition and everything was fine. And he checked the carbon monoxide unit and everything looked good. I was very pleased.

My experience with AHS has been highly positive. My furnace was not working, and because I just moved in, I couldn’t figure out any of the troubleshooting information. I logged onto AHS' website, reviewed my warranty policy, logged a service call, paid my $75 fee and within 24 hours, J.E. Johnson showed up and fixed it.

Everything started with the AC. When the Anthem AC tech went out there, the heater was working properly based on what the tenant said. After they left, they had the AC running, but the heating was not working. So, they went out there again and found out they had the wrong parts, things were shorting out, and the list goes on and on. The tech was out there several times and he said a certain part was defective, so he cut off all the wiring and he took the part with him. Days later, they finally got the part and they sent a different technician to the property. The second technician saw all the wires hanging there not knowing how to put it together. He called several people. Finally, he got it working, but something went wrong and another technician went out there. They went out there several times and didn't fix it. Finally, they gave up and the last technician said that it has to be replaced.

I like them. The technicians have been good and they come within 24 hours after filing a claim.

When my AC wasn’t cooling, I had someone come out and replace a valve in the compressor. A few months later, the cooling stopped again. American Home Shield's contractor, Comfort Pro, came and investigated and was telling me that the cost of Freon would be $1,000, which is true. It’s like $100 a pound and I was going to need 10 or 12. The system was about 18 years old and I knew I was gonna have to replace it at some point. The guy explained that American Home Shield would cover many of the repairs but I would have to pay for the Freon, and there's no telling when I would have Freon again. So, I just went ahead and replaced it. The installation guys were great.

My one and only opportunity to work with American Home Shield worked out very smoothly. It took about a week for my washer to be replaced after it was determined that it could not be fixed because they couldn't get the part. They sent me pictures of choices of the washing machine that I could get or gave me the option of going out within a certain dollar amount to a local purchaser like Home Depot or Lowe’s myself. Recently, Terminix made an offer to come out and do a review of the property and the status of it. I didn't know a lot about it, but the representative was very informative. He gave me some ideas on what he saw and what he didn't see. He made some preventive suggestions. With my house now being fully paid, I want to protect it completely so I decided to go ahead and take his services that he explained. He was very detailed about what I should expect and shouldn't expect from the service.

I've been with Home Shield since 2011 and it was just easy to roll over from one year to the next. The refrigerator was not cooling correctly. Light it Up Electric didn't get it right the first time. It was temporarily fixed, and then it came back, so we’re having the contractor back again. They had to reorder the part, taking 7 to 10 days. It has been frustrating. They should have gotten it the first time, but I understand you can’t always troubleshoot everything correctly. It’s nice to have that service. I know some of the contractors I get put American Home Shield on the back of the priority list. It’would be nice if they can work on that.

My heater was not heating. It was just blowing out cold air and the pilot light was on. We had gotten a new thermostat in the middle of the summer. Apparently, it wasn’t wired appropriately or a wire was loose and something else was messed up. The tech from Myers Comfort Specialist of Montgomery came out and fixed everything. He got everything running and we're now good to go. He came when he said he was gonna come and he communicated well. We weren’t home, but he left the key where we left it and he left us an invoice. He also called us and let us know what was going on. It has been two years now since I've been with American Home Shield and so far, so good.

I’ve never been dissatisfied with American Home Shield. I submit my claims over the phone where I usually don’t have a representative. It’s usually a recording. Then, immediately, they assign someone to the job and they give me a phone number and a reference number right there on the phone. Then they contact the person who they’re assigning it to, and then that person contacts me. It's a quick process. When the condenser had frozen up, the contractor turned it off. He told me to make it so that it defrosted. He gave me instructions, and then told me to turn it back on after a couple hours so that it’d be thawed. Whatever he did, it totally fixed it. I like that company of the contractor.

The freezer was dripping. You could see some drips coming out of the freezer. And both the freezer and the refrigerator door, you could see into them when it was shut. They weren’t sealing. It took us a little while to realize what was happening, especially when the weather got a little bit colder, the freezer started getting drippy on the inside. I finally submitted a claim with American Home Shield. They were very responsive. They always are. They're pretty awesome.

Someone my wife works with had a good experience with American Home Shield and recommended them. We googled it and looked at reviews and decided to give it a shot. We've had three different technicians in, and they’ve all been professional, timely and worth the money. American Home Shield has been top-notch all the way.

I did an online request to AHS for a furnace tune-up. I searched for it because I saw online the $70 for tune-up, which is cheaper than without insurance covering to pay for it. PSC came out and the furnace is running beautifully now. The tech just replaced the gas compressor in the furnace. Even though he tuned it up, he found one piece that needed to be replaced. The tech explained everything to me and showed me what the problem was. He communicated clearly with me, and he did a good job calling AHS to verify, to approve to put a new part in, instead of me calling them for an approval to pay for the part. So, he did his part and American Shield allowed him to replace it.

We’re fortunate in that, now, we have three out of four kitchen appliances fixed or replaced. When we had a problem with our fairly new refrigerator, they had to come out three times to get that finally repaired. The last guy who was here had the equipment to fix it and he did. However, the process I went through to get the cooktop done required a lot of my time, telephone calls and inquiries. There were four efforts to try to repair the cooktop and I was impressed with Green Wire, the repair people. They were very nice and made efforts but they couldn’t fix what couldn’t be fixed.

I went through AHS' website to put a claim in for my refrigerator that wasn't cooling at all. The website was easy to use then I got an automated message that somebody will get with me shortly. The contractor was there when he said he was gonna be and was very professional knowing the issues. I wasn't in the same room, but I did hear him talking to a Whirlpool guy, and he did troubleshoot the issue. He said they had to order a part. In the end, we replaced the refrigerator. I would recommend American Home Shield to somebody. In fact, I already did to a couple of people here and they went through the purchasing process.

American Home Shield resolved a couple of things that we had in the past. But the issue that we have now is hanging up a little bit. We’re still having the issue that we called about initially with the clanking in the heat. The contractor came back three or four times, bled the lines upstairs, but I told my wife to tell them that it’s coming from the basement. We could see there are two spots in the basement that are kinda corroded. And it seems it’s getting wilder now since we initially called it in a month ago. We wanna get it resolved. But they keep coming back to do the same stuff every time, so it doesn’t really make sense. Rather than doing the same procedure every time, they gotta change something and figure out what else is happening. They’re only been bleeding the lines every time, which is like you put a little key into the heating element on the floor and lets out water.

I purchased a home in December 2018 and my realtor advised it would be a good idea to get a home warranty plan at least the first couple years with not knowing the appliances/ac/heating/plumbing in the home. She advised Rhonda ** a Sales agent for American Home Shield would come and do these presentations at their office advising how everything is covered and if something can't be repaired, they would replace it. I was super hesitant to this, but my realtor kept advising how great Rhonda and her company were.

I have a Hayward Prologic electronic pool control panel. If you’re familiar with this system you know that it controls everything on your pool from the pool pump to the automatic freeze control. If it's electric it's controlled by the panel. One function of the panel is to control the salt cell generator that is a completely separate system from the panel. The panel just turns it off or on. Well because it controls the salt generator AHS will not cover it. So basically the electrical coverage they CLAIM to cover is a fraud. Do waste your time on the pool part of the warranty if you have a salt water pool.

We have been without heat for over one week with a Midwest freeze occurring. AHS only gives us one option for HVAC repair. They had to come Back more than once and still have not fixed the furnace. A new one was put in today and still is not working. After one hour on the phone with AHS to try and get a new contractor to come and take a look we continue to Get nowhere. I would look elsewhere for a home warranty company. I definitely question there choice of companies at least as far as we have been concerned. The techs have been nice who come out but they cannot seem to Fix the problem even when the whole unit is replaced.

A reviewer wrote this on 11/1/19 and I have to say I agree: "Worst customer service EVER. This company is set up to profit, which means, they do not pay out, and will look for every excuse not to... Instead, I opted for the cash out of $690, but ha, ya, umm.. of course they every excuse not to pay this.... you are so much better off paying for repairs out of pocket. Save the premiums and bank them to cover repairs the right way."

American Home Shield offered a checkup and tune-up to the heating system. I called them, but they said they don’t have anyone available in Salt Lake Tahoe. I also filed a claim a couple of years ago. The tech who came was very polite and fixed my leaking washer in one day.

The Locksmith Shop came out to do a rekey for us but I went ahead and had them replaced the locks. It was easy to get scheduled through American Home Shield, and the contractor showed up and did a good job. It was a good experience and I’m very happy.

For a few weeks, we had noticed that when we flushed one of our toilets upstairs, the other upstairs toilet would bubble. Then, one night, we were about to get to bed and it smelled like sewage upstairs. I filed the claim online, which was easy and quick. The contractor who came was very personable and helpful. And not even an hour after he left, somebody called and told me what he said. We assumed it was a clogged pipe, but the contractor said that they tested something out on our grinder switch pump. They said that the grinder pump wasn't coming on when it was supposed to and that it was an electrician problem. We fixed the switch and the grinder pump worked again.

I had two air conditioning units in my home. The downstairs one was perfect but the one on the upper level, the heat was not heating when it came on. It was just sending out cool air. We called American Home Shield and they said they would send somebody out. I paid the required $100 and two days later, the HVAC folks came and determined what the problem was. They had to order a part, they ordered it, they came back in the appropriate amount of time, and they fixed it. Everything went very smoothly. It was exactly what I expected the service to be and they delivered. It was a very good experience.

I did the claim online and the contractors from Service Camp Contractors of Texas were very courteous. They submitted something for American Home Shield to approve, and it should be started. Sometimes things are delayed because the contractors need approvals, but that's the only problem.

The tech who worked on my refrigerator thoroughly went over different things. I had problems with stuff like lettuce freezing. He cleaned out underneath. He couldn't check the temperature in this type of refrigerator, but he checked for the freezer and the refrigerator, and it was about right. I previously had Choice Home Warranty and I wasn't real happy with them. I went online inquiring about American Home Shield and when the gentleman first called me, he said I was getting a discount of $42 per month since I was signing up early.

I've had American Home Shield for four years and it's pretty easy to submit a claim with them. We went online and left a message. Then the company would call back and set up and appointment. It usually works out good. The guy from Burleson Services came out on time and he told me the condition of the system and how to do some self-maintenance that should be done every couple of months. We did have a little confusion with a plumbing company. It was hard to get ahold of them and the numbers weren't right. Then we just went back online and we got it. Everything’s okay with American Home Shield.

Our pool service company was out for inspection and noted that the salt cell was leaking. From there, we called American Home Shield to have somebody come out. We had somebody within five days and then, they ordered the part. The company that shipped the part sent the wrong one and it took the contractor another week until we had it fixed. The next week, the pool service company was out and informed us that it was still leaking. The contractor came out and redid the repair, and that fixed it. He was professional and let us know what was going on. He would usually leave a voicemail message or he would call me with brief details. He would come back and tell you what's going on, so that was fine.

My microwave broke down, so the tech came out, took a look at it and told me I needed a new one. The claim process went smoothly. I placed the claim and a couple of days later, they got in contact with me to get and schedule an appointment. It was good. The tech was friendly and professional.

We had just purchased the home and American Home Shield was offered to us. I did a little bit of research and the value that could be obtained from AHS over the other warranties seemed a little more appealing to us. A combination of the cost and the reviews we found online made us choose them. The contractor called and left a message to schedule the appointment when I made a claim to AHS. I called back and we got the repair scheduled. At the time of the visit, the interaction with the contractor went smoothly, and it was straightforward and very good. Now, there are no issues with our plumbing.

I filed a plumbing claim online and it was a great experience. American Home Shield's claims process was good and very easy. The plumber from Prestige Plumbing went out and he was very helpful, polite, timely and quick. He took care of things smoothly. However, my repair required some additional work to be done on my end, so I had to make a follow up over the phone. It was just an unusual circumstance of having to repair something prior to the claim repair and it ended up a little complicated. We couldn’t redo the claim online so we had to call back to explain. But it was fine.

My AC went out. The fan wasn’t blowing, and I couldn’t figure out why. So, I had to call American Home Shield to have them send someone to come out to see if there was something wrong with the unit itself. And it was the wires were crossed on the thermostat when it was installed. The heat was coming on when the AC was on, and the AC was coming on when the heat was coming on. Xtreme Heating & Air Conditioning came out, and the experience went fine. The unit works now. I submitted the claim online. And American Home Shield took a couple of days to respond. That time frame was about as good as it’s gonna get. The claim was with the AC and heating, but because it was a cooler temperature, it was okay. We just had to dress warmer because it was freezing in the house.

I'm going 15 years now with American Home Shield and it's easy to submit claims. The only one that was difficult was when the washer was leaking. Several people came out here and finally, the last other people was able to figure it out. I went from a person that dealt with the washer, and then a plumber, and then back with the person that dealt with the washer. It was getting rather tiring to me but it worked out. It just was a long process and was very exhausting. The time that I was having to wait was difficult. Then I found out my washer still had a problem. I had contacted them and it was early in the morning, because I'm an early riser. When I was speaking with the representative, she was trying to speak ahead of me and I didn't appreciate that. They should have listened to what I had to say because I knew what was going on. I was explaining it the best I knew how and she wasn't doing it, so I hung up on her.

I've submitted a request to have them do some preventative maintenance. It was easy. I did it online and the company that was gonna do the work called me right away. So, it was a good experience. The technician did fine. There was nothing that was broken, and it was a preventative thing but I knew there was a slight problem with it. So I was waiting to see if the technician found that problem, and he did, and he said, “Hey, this could go wrong eventually.” So, I was pleased that he found that. I was happy with what he did.

I was just overwhelmed and got American Home Shield last May when I bought the house. I called them to make a claim and Steve, the technician from Ice Cube Air, was an angel. He was sweet, helpful and solved the issue. He took his time to show me what was what. It warmed up here so I haven’t had to use my heat but we used it that day and it was fine.

We thought there was an issue with our ceiling fan because it wasn’t cooling in the room. AHS sent someone out and they said there wasn’t anything wrong with it since it was working. We also had issues with my oven as it wasn’t heating appropriately. So, they’ve helped with that. And when I had issues with my faucet in my bathtub and our sink they have plumbers come out and correct the issue. AHS has always been quick to respond and make sure that someone reaches quickly if I have an issue. If the company hasn’t reached out to me, they reach out and got it corrected quickly.

I appreciate American Home Shield. When the was AC making some loud noise upstairs and I submitted a claim online, their response time was excellent. The contractor had to repair the exchange unit in the attic. It went really well and I haven’t had any more issues with it.

The tech from Phil's Good A/C & Heating came in, fixed the issue and left. It was really quick. So, it was nice. It worked out pretty good. We’re pretty happy with American Home Shield so far.

We’ve made other claims and everything has always been resolved very well, timely, and very professionally. Recently, we had a clogged drain in the kitchen. American Home Shield sent Doug’s Construction. It was a huge problem, it wasn’t just a simple drain. They stuck with it and we are clog-free. They did a good job. We’re just very pleased that we have AHS.

This was the first preowned home that I bought and I wanted it protected being that this was an older one. Even though we had it inspected, we never know what problems could arise and so I got American Home Shield. Recently, we had an AC claim. The unit was just running and running even if we turned it off from the thermostat. We had to turn it off from the breaker to get it to stop. The contracting company that came out was good and professional. They got here on time, introduced themselves, and tried to make sure that they didn't track anything in from outside. They were diligent on trying to explain to me exactly what happened and what the cause was, and they showed and explained to me in terms I could understand. They said it was because the button broke and got stuck pushed in and it wouldn't pop out so it kept running. They replaced that and it's been working fine ever since.

I called AHS to submit a claim and their service was good. They sent out A-US Air Conditioning of Texas and the techs were really good as well. They did their job and they were very professional and polite. I enjoyed it. Everything is also working well now. The heater part is fine but I don’t know about the AC yet because I'm not using it. Hopefully, when it's time for that, it’ll work. All in all, AHS did a wonderful job and I'm happy with it.

We're relatively new with American Home Shield, and not fully understanding on the processes. We're retired people, so I don't think I'm as good on the computer as I should be. But I went in online, set up an account, I listed the issues that we had that came up, and they were assigned to Gilmore. A really nice technician came out and looked at the two appliances, and then went back and ordered parts and he said he would get back to me. He got back to us and he came back. The dryer was squeaking and making noises, and he fixed that. The dishwasher was showing a heating element sign. So it wasn't drying the dishes because it wasn't getting hot enough. He said that he didn't think that unit has a heating element, so he replaced the control board. But it didn't fix it.

There was a leak in the faucet and Cal Home did a very good job. They knew what they were doing. They had to repair something on the sink, too and they did it on the same visit.

It was easy to use AHS's website to submit a claim for my washing machine. They sent out A1 Affordable Appliance & Air Repair. A1 came in four days which was a little too long. It took about a week for the parts to come in. The day after the parts came, they scheduled and came out and fixed it. They did a great job and now everything works well.

I moved to a new house and I needed to re-key the house. Realty Rekey was referred to me by American Home Shield and so I booked them. The contractor who came was very nice and pleasant, and he did the job.

I had a contractor come out and check my heating system through American Home Shield to make sure it was up to snuff for the winter. Everything was right on schedule, and the two of them came out the next day. They were a good crew and they did a thorough check.

I love American Home Shield. They’re a bit more expensive than other home warranties that I have considered, but they’ve never sent anybody to my house that didn’t get the job done. Maybe that was why they charge a little more. I’ve been with them ever since I bought my house, about five years. I’ve had other offers for up to $200 less a year than what I pay them. But every contractor so far that they’ve sent to my house has been honest. Sometimes, something wasn’t covered and the contractor showed me why it couldn’t be, and it made perfect sense, and it was something I had to pay to fix myself. Either there wasn’t anything wrong, or it was something that was broke when I bought the house and I just didn’t realize it.

I had two separate issues. One was a faucet in the shower that would not turn off. It just kept dripping. And then the second thing was the stopper in a different tub had broken off and wouldn’t operate the way it’s supposed. AHS sent Patriot Plumbing and the plumbers were real professional, came in, got it done and got out. It was a nice and smooth transaction.

The air conditioner was not blowing cold air. I filed a claim to AHS over the phone and the rep I spoke with told me when they could send somebody out. Cote’s Mechanical came out and they were good. I like them. Their reps were professional. Even if they didn’t get problem right the first time, they would come back and fix it. They would sometimes give me tips about energy.

I have been working with American Home Shield for more than 2 months on a replacement dryer and more than a month on a refrigerator. The company RAS Logistics that they sent my new items to have been less then helpful. We have had 5 appointments set up with them for delivery and we are now being told they are returning our refrigerator to GE and we have to start all over again. This because we can't take off of work and they will not schedule a delivery for us after 2:00 in the afternoon. The new dryer that they ordered and sent broke the first night we received it and now I have to work with the manufacturer in order to get that fixed. It is a new model dryer and they don't have parts in stock so I need to wait. Wait? For how long, I have now been without a dryer for over 2 months.

Called in a water heater repair on 11/11/19 and the soonest repair technician appointment was on 11/14/19 from another city, 50 miles away. This tends to be the repeating trend for AHS in Tuscaloosa. Four days without hot water is a stretch. I had to hire another plumber in Tuscaloosa to do the repairs, out of pocket. Very disappointed and double charged until AHS refunds the $100.00 fee they have already charged.

I have been given the runaround by American Home Shield and the company they sent to service my refrigerator, Mr. Appliance. AHS has sent this company to my home 5 times and my refrigerator still is not working and has not be since October 21st, and today is November 11th. AHS has refused to replace my appliance because the repair company refuses to say it's unrepairable, and the repair company won't say that because that don't want to jeopardize their contract. Meanwhile, I am stuck in this vicious cycle with a non working fridge. I have contact the BBB. This is just not ethical!

I've had American Home Shield for over 20 years. In the past, they’ve been very good. Recently, I'm having a little problem with them and they’re non-responsive. When you call in to find out about a claim and discuss the fact that you haven’t gotten feedback from them, and you’re still having a problem, they say things that really are a lot of words that make no sense and you get no answer. It's very frustrating. Their staff on the customer service line is uninformed and uneducated, and they seem to be reading from a script rather than really trying to help the situation. And they speak very slowly as if you're not understanding them. When you're having a problem getting an item fixed, repaired or replaced, then you're given the runaround. They seem to hire people with no brain and a difficult command of the English language or any language. They need to have people who can deal with things and address the issue and get some results.

I had reported a service request for the heating system, and the contractor had to come out two or three times to get it corrected. It seemed like it kept getting escalated to different issues until they finally resolved the root issue. First, they had to replace the thermostat, and then, they found a issue with the pipes, and then, they ended up having to replace the whole unit. But the contractor was great to work with, and the service requests were easy to make. It was just one of those things that took a while to get resolved, but it seems like everything is fine now.

The oven would not close because there was something with the hinges. It was easy enough to get in the website and submit the service request. Then, I got a message saying that I would be contacted within 24 hours and that Omega was assigned to me. I got a call from the contractor saying what could work and when we could schedule. Omega Force Appliance Repair came out, looked at it, said they had to order parts, then came back on another day and replaced the hinges. He was very professional and expedient. Previously, when I had a more urgent request for my washing machine, it said, "You'll be contacted within 24 hours, scheduled within 48." I had to clarify that if it was on the weekend, it means like 24 business hours or 48 business hours because I thought that was confusing.

I submitted a claim to online to American Home Shield and when I thought I selected something wrong, I called and got it changed to the right thing. I submitted it as a furnace problem but it was a water heater. They sent Mirons, the contractor, the same day. The technician was great and he did a good job. He was able to get the water heater working for a little while but it ended up going out again. He said it needed replaced, so he got it kinda temporarily started for a little while, and then we got some hot water. When he got the new unit in, he was able to get it put in.