American Home Shield Reviews

A&S plumbing, AHS' contractor did a wonderful job on my busted sink pipe. It took a few days before they could come, but they fixed it when they got here within an hour. I was totally pleased.

The first couple of times I had an issue with my appliances, American Home Shield sent these rogue people, and then I finally got a local guy. When I had another appliance issue, I called American Home Shield and asked for an actual Whirlpool distributor or appliance specialist, and that's how I found the best way to handle the claim, but it was hard to get through to the system to talk to a person. But I figured out how to get to the phone tree and speak to a live person and requested a Whirlpool person.

Everything went fine with my heating claim. The guy from Airmax Heating & Cooling was there for 20 minutes. He answered my questions and let me know what I needed to do. I asked if the house had any mildew or mold buildup within the furnace, and he confirmed because of the heat, it killed most of it. So, I just need to pay someone to come through and clean up the dust.

I had a problem with my garage door opener. I filed a claim over the phone to AHS and the experience was very good. The contractors that came out were excellent. However, I wouldn’t recommend AHS to anybody. They just look for ways to pay as little as they can. Overall, the experience in the past has not been great.

Allen’s Pool Service is the best contractor that AHS got. We've used him for years. He's just very thorough. He always comes when he says he's gonna come, he takes care of the problem, no hassles and no argument. He's really good. Greenway is the other contractor that comes out and he's fine and good as well. We had an airconditioning unit replaced by them. However, I don’t like the new co-pay of AHS. I think that 100 bucks is too much. That’s a lot when all the other companies are 65 or 75. I think AHS might lose people just because of that $100. But AHS is always my first choice.

I called American Shield when my washing machine's drum wasn't turning properly. Something broke underneath and it was banging up against the sides. The contractor came out, ordered the part, came back two days later and fixed it. We had the repair all done within a week, which surprised me.

I submitted a claim to AHS because the pool pump failed. I filed the claim online but the website doesn’t allow us to clearly communicate the root cause of the problem. We had to have multiple callbacks with their subcontractor to get it resolved correctly. By the time the contractors came out and said they fixed it, I went back, “No, you didn’t.” We had to reopen the claim and then the whole thing took two and a half weeks to resolve. So, not being able to clearly communicate on the website and then not being able to clearly communicate with the subcontractor ended up me having my pool down for two and a half weeks. But now, it’s been properly repaired and it’s all working fine.

We've used American Home Shield for a number of years and we've been very happy with them. We have an ice maker that's covered by American Home Shield, a freestanding KitchenAid ice maker. It had a problem in July, it got fixed about two weeks ago. There is absolutely nothing in their contract that gives them any time limit on when they have to repair something. That is a freestanding ice maker and it's in a bar. The guy that they sent out towards the beginning was a man that weighed about 350 pounds and he barely fit his body behind the bar. For some reason, he asked us if we could take the icemaker out from behind the bar and put it outside for him. And I said, "Uh-huh. I lift weight too. I can bench 500 pounds."

The technician from Mt. Lake Pool & Patio was very good. He personally told me that if we do have a problem, he would come out and readjust or repair if something needed to be done. But when they did the repairs, the pool was already closed for the season. So we won’t know if we’re gonna have any additional leaks or problems until we reopen it in the spring. Unfortunately, it’ll be more than three months from the time that they were there.

Using AHS's website has been super easy. I submitted a claim for a garage door opener and within a couple of hours, I got a notice that a company had been assigned. The next afternoon, the contractor called me to set up a time to come out. I spoke with them on the phone and they were very nice. Since the repair, the garage door has been great. With AHS, every time I call, they cover my claim if it's a covered item. If it's not, they tell me and then I work it out with the contractor. They’ve always only sent quality people to us. The contractors don't try to oversell us. They do the work and leave.

The button on my microwave broke. It's the one that turns on the light on the microwave above the stove. ARO Appliance Repair was the contractor AHS sent and they replaced the inner parts of the button. It's a unit that works as a fan too. If you press into the mechanism, it's not popping back out like it should. It's the exact same part but now, it's another piece of the part that's not working. But I haven't turned it in yet because it's still able to turn on and off the fan. It seems like it's gonna break any minute though. I have the highest-end model of microwave. I spent over $600 for it and it's only a couple years old, so I'm shocked. It's a Kenmore Elite.

I’m new to the state so I don’t know how the weather is in the winter, but we have heaters in the house to keep us warm. They were plugged in and they were on, then we noticed how cold the house was and there was no heat. It wouldn’t do anything so we called Home Shield and when my husband got off the phone, he complained that he couldn’t understand who he was speaking with in the call center. They also gave us a different contractor first and we would have had to wait five days. We were having a cold front here so it was a little disappointing that they couldn’t get someone local in our area. My husband told the first one that we need somebody out and we couldn't wait that long. We ended up waiting a day shorter anyway, because by the time Home Shield got Strickland’s Heating & Air to come out here, there was a holiday in there somewhere so that made it even more difficult.

My recent claim with AHS was for my refrigerator. They had sent some people out here several times before for it not cooling. And the last time, they replaced a whole bunch of parts and it still didn't work. I called American Home Shield and complained that I was paying them $75 every couple of weeks to have somebody come out here and it wasn’t being repaired, and I was tired of paying a service call for stuff that wasn’t being fixed and still not fixed right. But I’m now requesting Sears and I said to not send back anybody else. Cause the other people they kept sending out, those people worked on the ice maker and it’s still not working, but I’m not paying another $75 to have someone come out, look at my icemaker again. Sears did not work on that. Sears replaced my compressor.

Stockdale was very nice, friendly and professional. They answered all the questions and they were thorough. They didn't come out and went, "Oh. No, it's fine." They were like, "Hmm, let's look around here, make sure." I was also very satisfied with the timeframe. We, however, had people coming out for our plumbing issue, and we paid $75 for American Home Shield to tell them, "Oh, we don't cover that part." And then, I don't know if it was AHS or the contractor, but there was total miscommunication. We never heard from anybody. This went on for quite some time. I tried to call several times, talked to several managers, and it was a mess. Then the guy who came out was pedantic. AHS could improve on basic plumbing and better communication.

My recent claims experience with American Home Shield was terrible. I had two contractors come out and they tried to get me for a process that wasn’t necessary since there was a hole in the pipe. The guy wanted to flush for $500. It was ridiculous. I chased him off the job and got my own plumber. He replaced the line as it should have been done.

I mostly do my claims at American Home Shield online and it's easy and convenient, though sometimes I wish I could talk to a person. The wiring that was leading to the condenser had burned out on the inside and it needed to be replaced. Upon first contact, the tech explained his process, what he was going to do, and he showed genuine interest in trying to get the repair made. It was a personal approach. A lot of times, people wanna know what's wrong with their appliance. Not only did he tell me what was wrong with it, he showed me a picture so I could actually see the wiring. He also showed me the before and then the after.

Submitting claims through American Home Shield is very easy. I usually call in and their customer service is amazing. Their contractors have been awesome too. My dishwasher couldn’t be fixed, so American Home Shield had to buy a new one, and the guy who installed it was great. My husband is out of town a lot, and this guy was really concerned and he made sure everything was just like I needed it before he left. I also had a claim with my dryer, which only needed a belt and a bearing, and a contractor came back the next week and repaired that.

I speak to an actual person whenever I make a claim with American Home Shield. Their reps are okay. Sometimes, they don't respond as far as you want but they're just like any other company. I’ve had problems with things like my dishwasher, washer, and dryer. With the washer, the first person that came out didn't wanna work on it because they said it was a two-man job. But that wasn’t American Home Shield’s problem. It was the person that came out.

American Home Shield sent Cal Home Construction out for my bathroom. The contractor had to come back twice. First, for the cold and then for the hot, but he was very nice and helpful. I thought the problem was fixed the first time around, then I had to call them back. It wasn’t because he couldn’t fix it the first time, but he thought it was fixed the first time. I've had AHS for 20 years They could quit raising the service call fee.

A lot of the maintenance care is not covered through American Home Shield. But their claims process is easy. When my water heater was not working and it kept shutting off, they sent out S.A.P. Home Repair and the tech there said that it was my gas valve. The first time he came out, he didn’t see that it was marking or that the gas meter was having any problem. But when I called them out a second time, it was showing it. When the tech came to do the actual repair, he asked me who had turned the water heater back on. I said it was me because it was turning off every day. I went a week where I was waiting on them to come fix it, but I had to keep turning the water heater on to have hot water on the days that it would turn off. On that day, he said it no longer showed the error code. He went ahead and did the repair still.

I got American Home Shield with the purchase of a house, and I've had it for four months. James Appliance Repair recently came out and replaced a rotor in the dishwasher. They did a good job.

I submitted a plumbing claim to AHS and they sent out High Priority Plumbing and Services. An excellent tech came out and he said that there was something wrong with a pressure valve in the wall of our house. He was thorough and explained everything and how it would work. He was able to resolve the issue in a couple of hours. AHS was assertive in getting someone out and within a good timeframe. The claim went really well.

American Home Shield sent Steve's Security Locksmith, and the service guy was excellent. He showed up on time. He was polite and very professional.

American Home Shield always do a good job, so I love them. Their response time is fantastic. They had me an email telling me what was going on in less than an hour. Everyone has been awesome. I've never had any issues. They always take care of me. I actually told several people that just bought houses about them. My son bought a house and they're gonna be contacting AHS soon.

I love American Home Shield. I have a $75 deductible for no matter how many things that are in the house. When I call, I just pay for the trip. They pay for the parts and labor. When Sears came to fix my dryer, all the tech had to do was really clean the lint. Then he came up to fix my dishwasher because I had to clean that too then he decided to vacuum the back of my refrigerator. The tech charged me $81 for himself and said that I had to pay AHS my deductible on top of that. I found out it wasn’t true though and I shouldn’t have paid him anything.

The contractor from National Platinum Service came out very timely and looked at the problem. I had originally tried to discover what the problem was because the refrigerator had the smart capability. I just put the phone up to the little transmitter that’s on the refrigerator and it came back and gave us a fault. As it turned out, the fault was incorrect. When the technician came over he identified it as a different fault, which was the compressor fan that operates in a series. So if the fan fails the compressor fails. But unfortunately, that wasn’t the total problem.

The process has never been easy with AHS. We have known that you have to be very patient, and been a customer for 8 years. Repair after repair has always been their preferred course of action, but this time they were sending a new washing machine. After 2 weeks, the company comes to install it today. He started it and said check it in about 20 minutes. When we checked it (before 20 min), it was spraying water on the wall behind the washing machine onto the electrical outlet. The service tech was called, he never called back and then didn't answer his phone when we called back. We have now spent 2 hours on the phone with AHS, mostly on hold and being put off. They want us to wait TWO MORE DAYS for someone to come fix the mess they left us with. Terrible service. I have said before we need to find a new company, this verifies it is 200% accurate.

AHS sent an electrical out for the 2nd time to repair the same problem. Same company both times. The 2nd time I was told by the owner of the company that he didn't have time to fix my problem because AHS only allowed him 1 hour including travel. He told me if I'd pay him for 4 hours - $500 he'd come back and figure out my problem. I declined. He left and did not do the work. I received a call from AHS saying they wouldn't cover electrical repair because I had code violations per their electrical contractor. I have since hired a licensed electrician who has correctly fixed my electrical. They discovered that the AHS electrician installed 3 switches but never wired them. This AHS contractor has scammed both AHS and me and then tried to extort money from me to fix what they didn't do but claimed they did for AHS.

I have been with AHS since November 2011; that relationship just ended - November 2019. In recent years, it seems the quality of contractors AHS partners with diminished significantly. The amount of follow-up I have had to do just to have my service request completed has been downright ridiculous. In March of 2019, I couldn't reach the assigned contractor for two weeks to schedule. Once I was able to get them out to my home, they weren't able to fix the issue - needed a part. Understandable, but three weeks later - still nothing. Each time I called AHS, no accountability. All they offered was to call the company (who wasn't answering or returning their calls). Finally, after weeks of asking, I was able to have another company assigned to complete the job. I was irritated, but didn't say or think much of it - isolated situation, or so I thought.

I have requested a refund for a cancelled service call on November 4th and have been told over 10 times that my money will be processed within 3-5 days, still no refund. This company has horrible customer service and is the worst company I have ever worked with. I will not be a returning customer at this point. I have been given the royal run around with this company. Think twice before using this company.

All the reviews MUST be paid for or fake. I have purchase the home warranty as a first time home buyer and was like awesome great reviews.... Boy was I wrong. I have been waiting over 6 months since my initial request on a home warranty request for a broken fridge and there is still no closure to the initial work order. I am waiting on a secondary check since they initially didn't pay me the correct amount owed. I put in a work order for a fridge over 6 months ago. Extremely short version- after paying the initial service fee I had someone come to my house in an unmarked van, no clothing with a company logo, and spoke hardly any English. If it weren't for them initiating the home warranty name and servicing of my fridge I would not have let them in my house.

I was having a 18+ year furnace. I had call several to review the problem. I then called American Homeshield. 2 companies told me I had cracks in the system and potential leaks of carbon monoxide. I even saw pictures and videos of my furnace. AHS came in and told me I just needed to get a part replacement and I specially asked about cracks which I saw with my own eyes. I will not be renewing my contract and was not happy with my service. I should been told I needed a new furnace. 18+ years furnace come on. I will make the investment of a new furnace and cancel my contract.

I sold my property and called to cancel the agreement, that paid for full year. The associate simply says: no refund. Asked why: she says the amount of money they paid to contractors for service calls and cancelation fee warrants for any return. When asked the details: she said cancelation administration fee is $43 and she doesn't have any other details of amount they paid for contractors. She is not ready to connect to supervisor, saying supervisor is not available. This is outright a scam. DO NOT take annual subscription; pay monthly service only.

American Home Shield totally BS when it comes to customer service. Their agents read from a script and are not able offer assistance effectively. They sent out Khalid from Service Mechanics of Tidewater to fix a leak in my dining room. He fixed the leak but shut off water in my kitchen and was unable to get it back working. I called AHS to have someone come out and repair what Khalid had clearly caused. I spoke with Anna, Dena and Joan on 11/25/2019 all whom informed me that the person that I spoke to prior had lied to me when they informed me that they placed a trouble ticket for service.

My dishwasher had no heating, there was some rust on both of the slide-out strays, and there were problems with the front display where the LEDs were not lighting up. It was difficult to tell at first whether there was heat and it just wasn’t lighting up as a selection option on the display, or if there just was no heat. Both were the case so I filed a claim on the American Home Shield website which was incredibly simple to follow. Almost immediately after I submitted, I received an email or a text saying this is who I should expect within the next 48 hours. AHS was very responsive that way. Then, Affordable Appliance came out and did an outstanding job. We would rather have had a new dishwasher, but it was cheaper to fix than to replace so they made that call and we completely understood that. They replaced parts and did the work that was required to fix it. So now, the dishwasher has been working perfectly since they’ve been out.

We bought our home in May and we’ve had American Home Shield since August. I have thoroughly appreciated having their insurance and when submitting a claim, if I could speak with a representative who I could understand, I would rather do that. I have a hearing difficulty, so if there’s an accent, I have a little bit of trouble there. The contractor came out to give a checkup to the heating and air conditioning unit and they fixed something. The technician was very kind and professional. He showed me what he had done and although as a layman, I had no understanding of it, he explained to me that it was showing no difficulties. He didn't see any problems coming forward.

I had an appliance issue and AHS sent out a tech from Arrow Appliance Repair, but we didn't get it fixed. When he came out, he looked at the model number. He said it was 13 years old and I didn't think it was worth repairing at that age. I purchased a new dishwasher on 11/20 and AHS is supposed to be sending me some money to help with the expense, but I haven't received the check yet. Other than that, I'm going on my second year with AHS and their rate is expensive, but it's fine.

I called in a claim with American Home Shield when my dishwasher wasn't draining water. I was told that it was the motor. A glass got down in there and stopped the motor. The contractor who came was quick and did the work that he said he was gonna do.

I call American Home Shield to make a claim and then do the call prompt for whatever I need. When we submitted our claim for our hot water tank, there was some confusion. We got an email from American Home Shield saying that we would be receiving a check for reimbursement. It said within seven to 10 business days, and then we never got it. I called on day 14, and they said that it was denied. It was resolved, but there should be more communication with what's going on. No one contacted us to tell us that it was denied after they sent an email. My most recent claim was fine, but the tech was not able to fix our washing machine. It's not draining correctly and he tried to snake it. He said that there needs to be a vent put in, and there's no vent. And so, he didn't think that American Home Shield would cover that. He said he would let me know, and I never heard back to see if they would cover it or not.

I did a plumbing claim with American Home Shield and got an immediate response. It took the contractor a couple of hours to resolve it, though, because there were a lot of stuff. My garbage disposal didn’t work, as well as the spray on the sink and the shower in the guest bathroom, and the sink in my bathroom wasn’t draining well. But the plumber was amazing. He was super friendly and very knowledgeable, and he showed me how to do everything. On a claim before this one, however, I had to find an outside person and I had so much trouble getting reimbursed.

We've had American Home Shield a little over a year this time. We had them way back in the 90s for a while but when we lived in Arizona, we didn’t use them. Sometimes, I use the phone to submit my claims, but I did my claim online this time. The process was easy. Everything was fine with West Sound Plumbing. The claim went off just the way it was supposed to. They sent two guys out and they looked at my appliance and tested it, and they came to the conclusion that it needed to be replaced and they did.

The tech changed out the heater which wasn't staying lit. He came, he ordered the parts and then he brought it and changed it out.

My experience with American Home Shield has been wonderful. My sister’s, on the other hand, has not been but I've always had good experience. They always send me the right contractors. I’ve always had good contractors and these last people, the plumbing people, were wonderful. I had two bathrooms that they worked on because something was going on in the tanks and I had a sink that was stopped up. They spent lots of time working and getting it going. It’s wonderful to flush the commode again and not worry if it would make a whole lot of noise or run my water bill up. So that was good.

American Home Shield was fantastic. I've been a customer for so long and I call when I have a claim. The representatives have been great and really helpful. Then we get somebody the next day or two, which is really quick. Mario of US-Air Conditioning of Texas visited my home for the second time in a recent claim, and he's always so efficient and professional. We really like him. When we set the thermostat in the air conditioner unit in the upstairs, initially we could hear the system fire up within the fan but the fan would never come on. So, Mario did a good job and the AC is perfect now.

It upset me that AHS raised my price by $6 but didn’t contact me. I didn’t even know it until they called me. I was told that it was the economy. But still, if something goes wrong, $41 a month is pretty good. When both my toilets were rocking back and forth, I called AHS and within three days, they called me back with the name of the plumbing place. Then a couple of days after that, the guy showed up. And then a couple of days after that, the toilet and all the hoses were replaced. All in all, everything took a little over a week, which was okay.

The technician was out here for the second time for the AC. It went well this time and whatever he did or fixed, it worked. I would highly recommend them. But I wouldn't recommend some of AHS' contractors they have around here locally.

My garage door wasn't opening nor closing. Things went well with the claim I submitted to AHS. They sent Superior Garage Doors to do service. Their technician fixed my issue.

I submitted a claim and they assigned somebody. The person called the next day to set up the appointment, and came out within two days. He came out to fix one of the switch plates for turning on a light that had stopped working. He knew right what to do and fixed it. He did above and beyond and fixed a couple other switch plates that weren’t working. So he did great.

American Home Shield was recommended by my mortgage company, and we've been very satisfied with them. I had an appliance issue and the gentleman from Brothers Appliance Service was very professional and nice. When he came, he told me everything that was going on, what he found, and what I needed to do in the future with my appliance. So, it went very well.

I had a leaky water heater in the garage. I’ve been watching it for a couple of months and then I went, “Okay. There's something definitely wrong here.” It was my second or third claim with AHS. Once you filed a claim the first time, you realize that you just call them and then they're partnered with some people here in Las Vegas and they send out their partner. In this case, it was Air Squad. They were good about scheduling it within a week or so, which was convenient for me. They came out, inspected it, and they ended up replacing the water heater. And because the home was built back in 2001, they had to upgrade a few safety issues by putting a circuit breaker within line of sight of the water heater. A circuit breaker box was inside the house and apparently, that’s a no-no in Las Vegas. So, that was what they did.

I'm not a handyman nor a handy person, and I know that there are little things that can go wrong. In my previous experience, those are very expensive items that can be taken care of at a low cost. It allows itself for me to be taken advantage of if I didn't know what I'm doing. And so by having a middle person to monitor the service, it will be to my advantage. So, I've had American Home Shield since May of '18. In a recent claim, Three Brothers AC Heating was sent out and they were very friendly. After they finished the job, they explained to me what was wrong with the furnace and that there was some dirt on maybe the ignition or it was clogged and so it does not start. So, Three Brothers did their job and the furnace is now working. Everything went very well.

The microwave was completely not working. No light, no nothing. I called American Home Shield and they said it would take 24 to 48 hours. Not the same day. And then, there was a confusion about when I was going to get the person. I got the person in the email, but it didn't exactly say the time. If they could send us a text message about the name of the person and the time frame, that would be great. I then called All Home Appliance and then they said they thought I already knew the time they were coming. I told them it was not showing us. So then, the lady from All Home told me exactly what time the person was coming, and then they showed up on time, so it went okay. The microwave was fixed in 15 minutes' time. It was a tiny part they needed to replace. The microwave is now working.

We had plumbing problems. We had some leaky faucets and there was a constant drip. And it was discovered that we needed to have a new pressure-reducing valve for the house. The technician that came out was very good and very knowledgeable. He knew what the problem was, why it was happening the way it was and he knew right away what to do. They sent their faucet expert. They actually came out as a second opinion. Because the contractors that came out the first time, we were concerned about. We were also a little concerned because in this particular instance, AHS denied the claim. They didn’t cover it, because of not having a pressure valve. The first plumber that came out said we didn’t have one. But then when the second one came out and they dug, they found that we have one. It just had failed.

The guy that came the first couple of times for the refrigerator was really nice but I guess he didn't see everything, and so, we had to have several calls. He didn't fix the problem correctly, and then he screwed a screw that was too long into the chute where your ice comes out. As a result, it stuck out. I had to have him come back and fix that. One issue got fixed but the entire issue wasn’t. I had to have a different guy come out. This last gentleman that came out and put the part in that needed to be in was really excellent. I like him. The refrigerator works now. I bought the house in 2016 and AHS was what the sellers bought. The first couple of times I had to use it, I wasn't happy with the people at all, so then I asked for a different company to come out. I haven't had any problems with this last company that came out.

The issue with the dishwasher was not resolved by the initial contractor. They were not competent nor professional and the second contractor did not resolve it either. I contacted corporate for American Home Shield and customer service, and I called for the interview. I would have had it for Appliance Doctor initially because I had a very good experience with them, but they didn't service the brand of my dishwasher. I happened to know the owner and he made an exception after all the problems with the other contractors. It turned out that it was most likely not a dishwasher issue at all, it was a drain issue. Hopefully, we got it squared away now but obviously, that was a bit disappointing.

I had issues with the microwave and the oven. The microwave's door wouldn’t close and it wouldn’t heat up the food. And the oven's door also wouldn’t close, and they told me that the hinges were no longer available so they replaced the oven. Everything was great. They got somebody out there pretty quick and got the problem solved.

Super Plumbers came out for the drain which was in the bathroom and then the kitchen. When the tech came back the second time, he said the kitchen was on the second line and he couldn't do anything. American Home Shield didn’t cover it 'cause they said it needs to be looked at in the line. I gave them my credit card number and they ended up using the one they weren't supposed to and it got denied. But that was through the answering machine thing. I had to give them the correct credit card number again.

Sometimes our freezer wouldn’t work, sometimes it would and we noticed that it was intermittent for a few days. I called it in and everything went very well. The contractor called us that same day, so we had excellent service. The tech was out in no time. He identified the problem immediately and fixed it the next day. He had the part with him, so it was so smooth, I didn’t even think about it.

All Purpose Contractors was great. They really took their time, and they completed the job that we have had an ongoing issue with for over a year with another contractor. Another contractor came out here and they ordered a part, and they said that the part was no longer in stock. They did nothing after that. They came back out and said that they were gonna have to make a new hole in our wall, and they didn’t do that. They didn’t do that kind of work. So, we had to call American Home Shield back up. They sent APC back out here and they got the job done. We’re happy. We've had American Home Shield going on 4 years now and I like that they are quick. When something breaks, we call them and they get somebody out here within a day or two.

I submitted a claim online to American Home Shield and they sent May Heating & Cooling. They techs were on time and diagnosed my problem. They came in and let me know what they found and told me that they were going to get me back up and running. They did that and everything went well. Things have been great with AHS.

American Home Shield sent Sears out to work on an appliance, and everything went fine. The icemaker wasn’t working and the service guy replaced it. I did the claim online on a Saturday, and the guy was out here on Monday.

Recently my garage thing was broken and the tech from Garage Door Experts fixed it in the same visit. It didn't take long at all. Everything was done correctly, so I'm happy with American Home Shield.

Hyde Plumbing came out to fix the hot water heater and to unclog the kitchen sink. I called American Home Shield to submit a claim and got the automated system, but then when it asked if I had other problems, I hit, “Yes,” and then it transferred me over to a representative. At that time, she had to put them together as one call, but we got it all straight. She’s really good about doing her job and then I got a quick response from the contractor.

L&M Plumbing came out for a bathroom faucet that was leaking. They fixed those, but after that, I had to call them back up to come back out. It seemed like the pipes were rattling after the tech installed the shut-off valves into the bathroom down to the basement, and he put some shins under the pipes. And I came to find out the Youngstown water pressure's so high right here, and it didn't really resolve the problem because when I turned the cold water on real quick, the pipes rattle and vibrate. I tried to fix it and couldn't get it, and he went down there, put shins and he was checking all the water lines down there.

We just bought this new home and it came with American Home Shield. When we went and took a shower, we actually couldn't turn it on. The technician came out. He looked at it and said that it was an old fitting and would take a week to get the part. He stayed in touch. As soon as the part came in, he came out and fixed it and did a great job and was friendly. I was happy with it.

I had a pre-winter tune-up and check on my heating system through American Home Shield. I set that up online and I was told who would be doing it. The contractor then called and told me when they would be here. And everything works perfectly.

The knobs on the hot water heater has no control system and the water was scalding hot. Also, the pilot light kept going off even when we lit it. When it stayed on, there was no way to regulate how hot the water got. We have grandkids and we couldn't even use the bathtub for them, I’m afraid that they would be scalded. The system was a mess. I got a welcome call from American Home Shield and in the process, I mentioned something about the hot water. The rep suggested putting me in touch with the claim system, which was what I did.

I had to call American Home Shield three times to get a person. The first time I submitted a request for a service, they assigned a contractor but the contractor did not call me. I called AHS back to set up an appointment but no one called me back so I called them again and they shifted me to another contractor. That person didn’t call. Finally, on the third call, AHS gave me All City Appliance. They were very good and when they came, they were quick. As soon as they were assigned, they called within 24 hours. They scheduled, they came and everything was done. The reps at AHS were clueless on why the contractor didn’t turn up. They tried calling them and no one picked up. It could be a bad contractor but it happened twice, so those two contractors were very average at responding.

Submitting claims to AHS couldn't be simpler. My claim for my appliance issue went perfectly. UKH Enterprises, AHS' contractor came out to do service and they had the right part in their truck. They fixed my issue that same day and did a good job. I've had the same contractor before for a dishwasher and it has been a good situation every time.

We had a plumbing issue one time and we submitted a claim to AHS over the phone. Their phone service works and we got the claim set up. AT Appliances came out to do service and then a plumber came out after them. They gave us a lot of good feedback and the service was worth the 75 bucks I paid for them to come out.

There was a broken hinge on the door of the dryer, and I went online and did the claim. Everything was taken care of. The guy that came out had to reschedule as he got crowded up one day, but he came out, looked and said, "Yeah, it's broken. "I have to order one." Four or five days later, he came back and replaced it. They kept us in the loop and let us know what was going on. We were very satisfied. American Home Shield also had the new homeowners' lock re-keyed, and the guy took care of it and gave us copies of keys.

It’s extremely convenient having my AHS warranty. It’s easy to pay them online, which is automatically drafted from my account. And when I make a call to them, it’s answered quickly. It’s professional and they are very informative. They seem to care truly about what’s going on in my household when something breaks down. Also, the repairman we had was extremely professional. He was prompt, courteous and very informative. He informed prior to beginning the work exactly what time frames would be required, if in fact he had to do the repair and had the part. And what he advised me, the part wasn’t there. So, I was really impressed with having that knowledge upfront, on whether or not I wanted him to continue with repair and if they had to order the part. He also cleaned up after himself.

A&B Plumbing recently came to fix my shower, wherein some type of part had to be replaced. There is a language barrier at American Home Shield sometimes, but someone called me within a hour and they were gonna come out two days later. Eventually, the tech came that day and he was excellent.

American Home Shield is great for me. I got it in both of my homes. Recently the digital panel that was on the washing machine didn't work, and the tech came out and replaced it. He had to order a part and come back, but he was very friendly personality-wise and professional.

Our most recent claim with American Home Shield for an electric issue went fine. What was wrong wasn’t covered in the end, but that’s not their fault. And the electricity was fine, and the tech did the thing that needed to be done, and we paid him, and it was great. With the house that we bought, there was a fan in two different rooms. And for whatever reason, there was only one remote control, which he said, “You should never have one remote with the two fans.” But one of the fans stopped working. So, he had to go in and take something out of the ceiling so that the other fan could run just by the wall or by the chains, instead of by the remote. They both work fine now. It’s just that only one has the remote, and the other one doesn’t. What was fixed didn’t fall under the warranty and I was disappointed with that, but he informed me well and he did a great job. He was efficient and it got fixed in the end. So, you win some, you lose some. [Laughs]

I had a stove that was not working and some refrigerators that were not functioning well. The first referral that AHS gave me was gonna take until next week and that was a week before Thanksgiving. So, I contacted them and said that that company didn't have any spot and I needed someone who could come earlier. They then sent me someone the following Monday from Major Home Appliance Service.

My parents had American Home Shield for years, then I started using their service. And now, I've been with them for about 15 years. I’ve heard nightmare stories about warranty companies, but I’ve not had that situation with American Home Shield. So, I stick with them because I’ve had no issues. I had a recent claim with them and the experience was great, as usual. The contractor showed up when they were supposed to and did everything they were supposed to do. Everything went smoothly.

My claim for my stove with AHS went perfectly. Their tech from Tech-Tonics AC and Appliances came and evaluated my situation. He repaired my stove where there was a burned-out wire. He was courteous and listened to what I had to say.

We have had 2 policies with AHS for 17mo & have had nothing but problems with them. They raised both policy premiums without notifying us, have denied several claims, told us we had to "wait" for a contractor while our water heater was running water all over the garage & then "denied" our claim when we tried to get some compensation for the new water heater that was obviously needed & documented because we called a contractor to come (after MUCH back & forth we did finally get some money back but with a big warning "this won't happen again"). The final straw was when they tried to send an "F" rated electrician to fix an outlet.

Please be very aware of your rights and coverage in your contract. AHS hires people that do not speak English and they will foul up your claim call and tell you something is not covered when in actuality it is covered. Then good luck getting them to pay. They will utilize every excuse in order to prevent paying you for a claim. Then when you attempt to cancel they will make you stay on the phone for a minimum of 45 minutes trying to get a person that doesn’t speak English to understand that you want to cancel. After that you will have to wait for a connection to their “cancellation department” where that person speaks better English but is so rude to you that you wish you’d never heard of American Home Shield.

Our dryer made a horrible squeaking noise when it was running. The belt tensioner needed replacing. American Home Shield sent a contractor who was fast and polite, did the job quickly, and showed us the old one. Everything works now. Filing the claim with AHS was pretty easy. It was online. AHS pretty much nailed it.

So working with AHS is close to American Horror Story. When I called to define my coverage and the representative had told me the part was covered because it wasn’t listed on the parts not covered. However the part was not covered and was not listed on the parts covered or the parts not covered. I asked the representative, "Where is that part in the hidden parts?" She replied it’s an option you can add on. I’m so confused. It must be on the hidden parts list. Save your own money and the service calls are less. The parts of repairs over the years with your savings will cover the costs and then some.

Bencraft did a great job on the AC unit. They were very responsive. The lady that called me to setup the appointment was super, super nice, and courteous. And the guy that came out seemed like he knew what he was doing. I'm a real estate broker and I use American Home Shield for a lot of my clients, and a lot of the homes close to my other neighbors are starting to lose appliances over the last two years, and I thought it was time to sort of start protecting myself. The couple of times I've submitted a claim, I did it online, and it was very easy. And if I have to call, it's always been handled very quickly and professionally.

My air conditioning was not working and I submitted a claim to AHS. Their contractor, Smith & Company HVAC came to do service and the tech who arrived was excellent. However, he didn't repair my AC. It's old and it needs to be replaced. AHS won't do that though. They'll replace it until I have a Frankenstein of a system. Finally, they figured out that it has to get replaced. There are multiple parts wrong and I have to spend $1,000 to put Freon in just to see if it works.

When I first got AHS, my floor heater went out about four or five months later. AHS replaced my furnace. So far, I've only been disappointed once when they couldn't fix my wall heater and it was gonna cost me $100-something. That time, I had the gas company come out and work on it for only $80. More recently, I submitted a claim for my HTG and AHS sent Advanced Cooling & Heating. When I came home, the furnace was fixed and my friend who was around during the repair said that the tech changed some wires in the thermostat and went under the house. Everything works and I now have heat. I'm very satisfied with AHS.

We found water under the kitchen sink and the plumber could’ve listened to me a little bit more. The job wasn’t completed, so I had to call them back to complete it. It was still leaking under the sink and he didn’t resolve the issue. He fixed the faucet and he made it so tight that we couldn’t move it. He said it would get loose in a few days. I checked in at the sink and I asked him if he needed to caulk around the faucet because that was what was making it leak under as well. He said no and it didn’t need to be done. But there’s still water under the sink so I thought that what was leaking was probably behind the faucet, because I had that happen to me in another condo before.

Back in the day, my late husband and I built houses in Kansas, and we always provided American Home Shield with our new homes for a year. So, for myself, this is my second year. In submitting my claim, I went online and I told them what the issue was. They emailed me back the name of the contractor. The guy showed up when he said he was going to. It took him 30 seconds to fix the microwave -- it took him longer to write out his ticket than it did to fix it. In the past, when we were builders, there were only one or two claims, and we had no problems with the representatives that came out. They fixed whatever issue that there was to be fixed. It was a positive interaction all along, so I like American Home Shield.

This summer, we had two other contractors where I thought the time was not reasonable. I wanted to switch to another contractor that maybe they had. For our air conditioning situation in July, we waited over a week and a half. There was also an incident with our hot water heater as well. It was an extremely long wait. American Home Shield is a big organization and I live in a big city, but sometimes, it seems like they give it to small people who cannot take the work. They can't do it in a reasonable amount of time, which makes it tough. Nevertheless, some contractors were great.

SWAT Plumbing came out for our garbage disposal that has a leak, and they were excellent. They replaced the garbage disposal and everything is all good now. It was a great experience.

I was with American Home Shield for years and then something happened that they sent my contract to an old post office box, and I had to start my contract over. But I’ve been with them for a very long time. The claims process was very easy. Everything is going fine with my most recent claim, but it’s not completely finished because the drawer in the refrigerator is still not repaired. Somebody is coming back on Thursday for that. But everything is fine with the refrigerator except the panel on the drawer doesn’t work.

I've been with American Home Shield off and on since 1992. I’m used to them. I had an appliance claim, and the appliance is fixed and I’m happy.

I submit claims over the phone. It's impossible to do a claim online. I've tried it the last three times and I don't know whether I have a claim and then it's difficult for me to get to where I need. And a lot of times, my problem isn't any of the ones that are listed. Also, if I have a second issue, I can't put a second one in. There's no way to do that that I can see. That's why I usually use the phone. I try online first. Then, over the phone, it's generally a long wait time to speak to a rep. But this time, it was fairly quick. The drain line backed up so I called and it was very good with the rep I talked to. Mr. Plumber was sent out and they snaked down the drain line.

We have had American Home Shield for 30 years already, and all my kids got them too. I would recommend them and we already have. A wire burned off recently and Sandler’s Air Conditioning Service had to put a sensor in there. They had to come out a second time, but I'm very satisfied.

The shower valve diverter in my tub shower was not working. I filed a claim to AHS online and their website was very nice. It worked and they sent out somebody who could take care of the problem, so I was very happy. B&L Plumbing was very professional. They called me right away, asked about the problem, realized it was more complicated than a regular plumber, so they sent one of their senior plumbers and replaced it with the part that I had. Everything’s working fine now. I had a different warranty company and they were a pain to deal with, so I figured I would try American Home Shield. So far, I've had them for six months and I would recommend them.

American Home Shield is the best one right now. My experience with them was very good. The latest technician that came out was professional, and the service was very good, too. They sent me a text and email to notify me that they were coming.

The company AHS sent for my dishwasher was really good. They spent a lot of time trying to fix it and they did. In the beginning, it seemed okay when I used it. But now, I noticed that it has gone right back to where it was. My experience submitting the claim was really good though and I was able to get somebody right away.

I’ve been with American Home Shield for 20 years and though they're a little expensive, I like them. They need to quit lying as far as coming out the same day, but it’s gotten better. Before, I had to wait a couple days, but now they’ll call you the next day and tell you they’ll get you in. Recently the garage door was acting up so Reliable Garage Doors came out and did a few adjustments, and they reset the code for my garage door opener. Did a great job and they were very decent people. They did what they had to do and got out on the dot. Everything’s working now. I started online, but American Home Shield needs a description box so you can decide what you wanna put in there. They had the basic stuff, but I wanted to say more than I had to, but I couldn’t.

I filed a claim to AHS online and I talked to Pipe Down Services, and they scheduled for us. Apparently, our plumbing issue was not covered by AHS, but the gentleman who came out was quick to point that out. I was appreciative of that because I wanted to have a good plumber doing the work and AHS work with good plumbers. And so, they applied the fee I paid for them to come out towards the work and they got the work done for me. The gentleman was great. He came when he said he would and got it done expediently. Everything went great. The contractor came out and took care of me, and we were good to go.

The HVAC unit is on the side of the house and it shares the outside wall with my bedroom. It was making a loud whining, humming sound and at nighttime, it was waking me up. The technician who came was really professional and very nice. He walked me through to where I didn't feel like he was talking over my head. He checked the HVAC out and fixed it. He could tell exactly what was going on. He also made sure that it was running efficiently. It was a very positive experience.

Everything went great when I took advantage of American Home Shield's heating and air check special. I was impressed with the contractor's thoroughness and personality. They were very cordial.

Within 48 hours of me submitting the claim, someone was sent out to my home. I had a garage door problem. It fell apart and wasn’t operative. It took the tech about an hour and a half to fix it. American Home Shield delivered as promised.

I had a toilet that was not working and I went online to submit a claim to American Home Shield. I ended up getting a call the day after from Tim at Eagle. His contact with me was within 48 hours. He was very good and he was very honest about what he could do as well as what he couldn’t. Everything has gone well with Eagle. This was my first claim and there was another one on an electrical problem I had. Since the repairs, everything has been great. But sometimes, when I was on the phone with AHS, somebody had to get back to me or they had to check with a manager. They seemed like they weren’t educated on how things worked but everything worked out okay.

The outlet on the wall was not giving enough charge to the outlet that was inserted into our dryer. And then when the contractor inserted the outlet it was big and loose, and that was supposed to be a tight fit. He took it out, replaced the wall unit and the cord, because the cord was kinda burnt, short. Anything that is light is now drying. But anything that was cotton like towel and a couple of blouses, and there was only two pieces, I had to throw them back in a dryer. Even though he replaced both of those things I'm assuming that eventually the dryer is gonna be need to be replaced. But right now I can still do my laundry.

When the water heater had a leak, I submitted my claim on a Saturday and it got fixed on a Monday. The tech took the plastic valve out, put a new one in as well as a sort of a tap to fix it. When I had problems with one contractor who didn’t do good work, I told AHS that I didn't want that person to come out again and they said okay. I’m satisfied with my AHS experience.

We've been with AHS for about 11 years and we've found that for the small service that we pay to have somebody come out, having their warranty is worth it. I submitted a request for general service on my heating unit and May Heating & Air came out to do service. The tech found that it had a gas leak so he repaired that. He was very informative, let me know what he was gonna do and fixed the problem.

I was very satisfied with my entire claims process with American Home Shield. My dishwasher wouldn’t run, and their contractor was out within a good time frame. They knew what was going on and it was easy and straightforward dealing with them. Also, my direct interactions with American Home Shield were very easy.

Thank you for the service that you provide, American Home Shield. I've been with them since 2007. They gave me a washer and then every time I call, they repair everything. Most recently, I had an appliance issue and at the beginning, it was hard because they had to call the service three times. Sears was the company that they sent and the claim was open for over a month. I had to call them again and again. First, they fixed the unit like everything was good. Then the technician said something about a ball and he went and fixed that. Then the unit was making ice again at the bottom. He said it was something in the back. The air was blocked. But finally, it's working, hopefully. The contractor just didn't fix it the first time but they were good. My interaction with American Home Shield was great as well. Every time I called, I didn't have a problem with them.

I did a claim online to rekey the house. Harold came out and he was great. I liked the service overall. When this policy is up, we're gonna renew it. I'm quite happy with it.

American Home Shield's contractor is not finished yet. They’re still gonna come, supposedly today. I'm very upset about the washer. At first, it was not working, then it'd take two to three cycles before it gets dry. I called the contractor and they said they needed to order a motor. They came after a couple of weeks, which was too long for me. They replaced it, but it still would not work. I called on October 14 and the lady said she needed to check and she'll get back to me. But she never called back. I called a couple of days ago and the man told me, unfortunately, it is past 30 days and that I never replied when I was called to check if the person has come to fix it. I said, “Nobody called me. I was waiting for the call.”

The most recent claim I had was when Anthem Mechanical came out for my heating system. The person was very thorough, checked out everything, and made some recommendations. She was very professional, unlike a lot of them that try to sell me their whole enchilada. I had some problems before with American Home Shield but it was resolved. I had my air conditioning checked long ago and the guy was like a shyster. He was very skittish about servicing my unit because a rat came out and he jumped and said that he was afraid. So then, he refused to service it until I swept everything out. When they finally did, they didn't even fix the problem. I had another one come in later and he fixed the problem. But then by that time, I had lost Freon, so it cost me $600 to buy new Freon because the guy didn't fix the unit the first time.

About four months ago, I called them and told them that I had problems with my oven and that I had problems with my dryer at the same time. I told them what to do, but they left the dryer off. I had to call them back because the contractor said that they can't just do it and that AHS has to put an order in. I gave AHS my charge card and they charged it to the account that I have on file. When they did it over, they charged it to my regular account and drafted the money out. My stuff was bouncing all over the place.

The time it took for American Home Shield to send someone with this latest claim was fairly quick. I heard from the contractor right away and although we had some scheduling conflicts, that was because of my schedule and they were very understanding. They worked with my schedule. They were also professional and very prompt. This latest claim was for a bathroom heater. It wouldn’t heat but it’s perfect now. It's working. We also had a plumbing issue earlier and the flooding was a little not what I expected but I talked to several people at American Home Shield and it all worked out at the end. So that was good. I've had American Home Shield for four years and I hardly ever used them until this year. We’ve been hit everything at once but so far, everything is going well. I go online to submit the claim and the website is user-friendly.

Submitting a claim for my dryer online to AHS was extremely easy. Wright Appliance Service was sent out to fix my issue. Thus far, we've been happy with the contractors we've had out. Early in the year, we had a problem with our water heater and the plumbing company they sent has been out to my place before. I like how AHS gives me the option to pick between different companies so when I know somebody does well, I can choose them.

I renewed my coverage with AHS for the year 'cause this is a manufactured home. I have replaced a lot including the washer, the refrigerator, and the original stove. But there are other things that could go wrong and I have to watch out for that myself. I decided to err on the side of caution. My heater is relatively new, but you just never know.

The keypad in the stove was worn out, and if you pushed the start button, it wouldn’t get started. A guy came out and he was professional. He told me what he had to do, and he had to order parts ‘cause he didn’t have it on hand. After that, he kept me updated on what time he’d be here and told me about everything he did. He replaced the little panel piece, and it works fine now. Also, the guy that came out and checked my AC did a good job on that. So far, I’m pleased with the people that have come out.

I read the reviews on the first contractor that American Home Shield assigned me and they were terrible. Then, I called and got another one, which was Medallion Plumbing, and they were excellent. The tech came in and identified the problem right away. There was something leaking between the floor and the toilet. He took the toilet off, put a seal on and put it back, and was on his way. He fixed it within 30 minutes. He even showed up early.

The water heater had a leak in it. I turned the water line off and then when I turned it back on, the leak sprang. It was really rusted, and with me turning it off it was like something settled. Luckily, I was out there when the leak sprang and that there was no actual water damage. I did a claim with American Home Shield for it online. The technician from Hardy Plumbing was great. He showed up, but unfortunately I wasn’t there when he showed up. But he was able to give me a call and I showed up in 10 minutes, and he waited. As soon as I showed up, he got to work. He was very friendly, very polite, and he did the job very quickly and explained everything he was doing as he was doing it. Everything’s great.

I was getting my heat maintenance for the year and the company that came in said it looked like the exchanger was cracked. I placed a call to American Home Shield and the claim process was pretty easy. It was automated. You just have to know what the issue is. Someone then came on because I had a question about the policy. She assigned me to Comfort First Heating and Cooling and she gave me the information. She emailed that to me as well. Someone came out the next day to examine the issue. They confirmed that the exchanger was cracked and they said they would make a request for the part to be ordered. It was ordered and it probably took about a week. The technician came back the next day after they got the part in and replaced it.

We had a plumbing issue and there was some water damage, so there was some carpentry and drywall work involved in that. There is a fellow who has been here for a couple of days finishing up today. But the water heater has been wonderful, and the guys at Plumbers Inc. were wonderful. Rene from Plumbers Inc. was great. Submitting the claim was the easiest thing in the world. I’m very impressed with how simple it seems to be. I appreciate all of American Home Shield's help. I found it all to be very, very easy. I’m still confused about the financial part of it, but it’s gonna all shake out. I’m getting checks and bills, and eventually, it’s all gonna come balanced.

AHS has been very professional and expeditious. They didn't waste any time contacting the contractor to get out to me, which was good. Also, their website was very easy to understand. When my washing machine was damaged, the contractor had to come out twice because there was a contingent problem that arose. But they came out and took care of that after they ordered the part.

I requested the full tune-up of my furnace ‘cause I think American Home Shield was promoting it in their newsletter. I did it all through a link in my email, and it brought me to the website to do it online, and then the subcontractor reached out to me. It was really quick. I think I was scheduled within a week. The process was really easy. So far, I haven’t had any issues with American Home Shield.

American Home Shield, as far as contacting new folks, is always efficient. But the contractors didn’t get back with me in 24 hours. Sometimes they were of the last hour. They were slacking. Every time I have an issue, it has never been the same contractor too. Also, We live in Newcastle, a suburb of Oklahoma City, and we know our own folks. Prior to getting American Home Shield, I always use HMS and they are right here, Johnny-on-the-spot. I’d rather use a local contractor as opposed to some person I don’t even know that has to drive across Oklahoma City or whatever to get to me. Nevertheless, I've been with AHS for a bunch of years and they have replaced everything they say they will. We’ve had issues with our heat and air and they replaced the hot water heater, and then with an oven. Overall, our experience was fine.

When my garbage disposal broke down, I submitted a claim online through my Home Shield account. It was very quick and easy. The website was straightforward and efficient. I also had a couple of my bathroom faucets and a kitchen faucet break down. As soon as I submitted the claim, I immediately got a message as to when I would hear back from the contractor. The guy was very experienced and knew what to do. He told me what was wrong and how he was gonna fix it and he did. He had everything done in less than one hour. We're very satisfied. It's worth to have the home warranty. My deductible is $100, which is really cheap compared to the problems that might arise at home. I would recommend AHS.

The claims process is as easy as it could be although, for some reason, I can’t do it online. They’ve got my address all wanky. But when I call, they call me back in less than 24 hours and give me the contractor's name. They see it's always the same company. Then, the contractor would call me and make an appointment. The contractors work like they're supposed to do. The one that came out for my most recent claim is probably the best interaction I've had. The second they got the part for my AC, they called me and said they got it. Then, I met them at home and they got right to work. Sometimes, getting a part takes a long time but you can’t argue with stuff like that when it’s specialized parts. Also, it’s a fair cost for the warranty I’ve got. Home Shield has done fine.

The follow-ups at American Home Shield are the best part and I like it. The response was great when I told the lady about the expiration day, she told me not to worry and that she would expedite. We didn’t have water the whole day but she called me every 30 minutes and let me know how far the technician was and what time the technician would be home. I really appreciate that.

I am so surprised to see that this company gets a high score, something is fishy here. This company uses the contractors who are not up to their professional standards and charge outrageously. I don’t know what is the criteria AHS uses to choose the contractors, but it is not from the quality and trustworthy standpoint for sure. You will end up pay more out of your pocket. And AHS also charges a fee to terminate a contract with them.

I do not have much experience with other home warranty companies, but based on my interaction with AHS, I can't imagine others being worse. I had to go through an automated system to get a claim in and when I finally did the company they set me up with said they don't do same or next day service and I would have to wait 5 days until they could come fix my water heater. I called AHS back and had to wait on hold for over 90 minutes. Finally when someone answered they said they can not cancel my request to make a new expedited one because the original ticket was still open and not on a rush. Of course rush was not an option using the automated system. I ended up calling someone on my own who came out and fixed it, but AHS was just terrible. I cancelled my contract with them. Still waiting on a refund.

On 2 occasions I have tried to use my coverage to get a plumber for an issue which IS covered, but the company cannot find a vendor. The first time I had an active leak that was soaking my wall, and I had to wait over 4 days, make numerous calls, and waste valuable time to finally be told to find my own plumber and follow all their rules for reimbursement.

Have had for 1 year, called to get fridge fixed, they repaired ice maker with cheap replacement. Did not address the noise of the compressor going out. They don't fix noises, even if that is a precursor noise that the repairman stated. You have to wait till it goes out, waste your food then they will fix. Customer service is horrible once they get you to pay. Did the recommended heater seasonal check up, guy did not do anything, complete waste of money.

I have used my home warranty a couple of times, and the contractors they match me to are decent. However, dealing with customer service is an absolute nightmare. I have received the SAME email 4 different times now, saying that I am "delinquent" in a payment that I do not owe. They are trying to charge me two service fees for a single service (the confusion probably results from the fact that I had to reschedule my appointment 4 different times because of other errors made by AHS). I have called customer service 3 times now, and am going to have to call again today, to deal with this same issue.

The microwave got some kind of ventilation on it and it was making an eerie noise. We couldn't use it because we thought it was gonna blow up. Also, it didn't heat at all and we were stuck with it for a couple of weeks. The contract people that American Home Shield assigned were fantastic. Chris, the rep, came over and he knew his stuff. He was such a good guy, very knowledgeable and he explained to me what he was doing. I thought he repaired the microwave but then I found out a week later that that part that needed to be fixed couldn't be fixed, and they requested a part. American Home Shield called me back and said that I’m authorized to replace my microwave and gave me an option of what I might be interested in. I took a while to get it because I didn't know anything about freaking appliances.

I had a satisfactory experience with American Home Shield. My water heater broke and they got somebody from D&G Appliances & Air to come out and fix it. The claims process was about expected and the contractor was fine. They were good guys and they did their job. I needed a new water heater and the installation took a couple of hours. My water has been hot since then. American Home Shield is as good as any other company.

A buddy of mine told me he used AHS and said they had good luck, so I just used them. McGee Services came out for my recent claim and they were pretty good. It was just the scheduling that wasn't that great. The tech said that his wife ended up needing some sort of surgery, so he was out-of-pocket for a bit. It sounded like he said he turned the app off or something for a minute. I waited for two weeks. But once I got him here, the work was fine. I’ve had great luck with AHS.

When I first called American Home Shield about my water heater, their contractor came and said everything was okay. But within a few days, I saw that there was a little bit of water. And since I have paid American Home Shield the $125, I have to go with them again. So, I called them and then I was told I need to replace the whole water heater. I didn't have a choice because I’ve paid $125, and I don't want to go outside and pay from my pocket then wait for American Home Shield to pay me. And I don't know how much they are going to pay me back.

I put the service request in on Sunday night, and Master Fix was scheduled to come out on Tuesday. They showed up on time and they were very quick in solving the issue. I appreciated that the technician was willing to answer questions and was helpful for me to understand what was going on. He fixed it within the same day. We’ve also had contractors come out for other appliances. For the stove, they had to come three times. One of the times was because they ordered a part. The second time was because they had ordered a part and they had to come back. This third time was because it wasn’t fixed right the first time, so they came out and then it was fixed. For the dishwasher, the contractor came out twice and that was because of a part. And then, for the fridge, they came out once.

Anytime I've needed American Home Shield, it’s been right on. It’s very good. I'm a face-to-face talk in-person. I do my claims over the phone. If the reps know what you’re talking about, they’re fine. The contractors have been good. Our spa had a leak in one line. They sent Aqua Brite Pool & Spa Repair out, and the contractor fixed it in a couple of minutes. AHS could have a lower price but other than that, anytime I've called, people have come right away and they always fixed what was wrong. I'm very pleased with AHS.

I do claims online because when you call American Home Shield, you're on hold terminally. And they tell you during their message to go online and submit the claim, which I’ve done both. Also, I bought a new refrigerator this year because they had mine worked on four or five times. The guys that were working on it said, “We’re just gonna keep fixing this, but it’s time.” American Home Shield didn't wanna replace it, so I ended up replacing it myself. That was a little frustrating ‘cause that’s a big expense. Overall though, they’ve been great. Custom Climate is amazing and we really like them. They’ve been out here several times and they're very responsive. If you don't have heat, they're usually right on it.

There was a hole in one of our pipes where it was squirting out water. That water leaked into our wall and onto our floor. I submitted a claim to American Home Shield and Plumbers Inc. came to do service. The tech who came took care of what we needed.

I call them on the phone when I request for a service and the reps are very good. The technicians have done a nice job too. It went okay with my HTG claim. My furnace is working now. I saw several people, but the one who actually did the work was fine and I was very satisfied with the timeframe.

I’m not used to pressure tanks under a kitchen sink, and I have a pressure tank under there. So, I wasn’t 100% certain on it’s function. It was losing pressure in the faucet in the kitchen sink. Doug from CNJ Services got there and I mentioned the problem, and he said the screens were clogged. I’m from Chicago and we had city water, so I’m not used to all the minerals in the water out here, in the great state of Arizona. I thought I was gonna blow something up if I got in there and play with it by myself. But it turned out it was a simple fix. It was kind of embarrassing. It was crazy, $100 deductible to clean up the little screens. That was marvelous.

I went on the Home Shield website and selected a contractor, and they called and set up the appointment. If there was some way to schedule on the website, instead of having to contact the contractors directly and pass that out over the phone, that would be a lot easier. It’s also not fully clear that they’re supposed to call you or you’re supposed to call them to schedule an appointment. That part was a little confusing on the website. We had what seemed to be a leak inside of the wall, but it ended being something completely unrelated to the plumbing. They ruled out some stuff. I also had an AC contractor come out to check that, since that was the other potential source, but they mostly just ruled things out. And then it ended up being something that was not covered by American Home Shield. But the contractors were all respectful and professional.

I had MS Services come out and check the heater because I thought I smelled gas, and they disconnected it. The furnace hasn’t been on for almost a year. When the guy said it was something plugged up. So, he repaired it in about five minutes or so. The contractor was very efficient and they worked with my schedule, so I was pleased with them. Since the repair, the furnace has been working fine.

My friend recommended American Home Shield to me. She uses their services. When putting a claim in, you just go online and then you say that you have a new issue and you pick what the issue is, and then I hear back very quickly from the company. It was very easy and the representatives have been professional. When I had a claim regarding an electric issue, I had an electrician come out and determine that there was nothing wrong with the box, and then I had mentioned that it seemed a little odd that my ejector pump wasn’t working. So, he went there and he determined that that was the issue. He put in another order to continue the ticket and then, I had a plumber come out and replace the motor. It was all in a pretty timely manner, friendly and satisfactory. Everything has worked out really well with that.

A technician from Heritage Air & Heat LLC came in and they replaced one of the pieces on the heater that wasn’t working. He was great and he repaired it in 15 minutes. We wish we could say the same for Sirius Heating & Air ‘cause every time they’ve come out, they’ve screwed up. We had a leak out in the garage due to one of our hot water heaters, and they wanted to charge us $2,000 that American Home Shield would not pay for to pull the hot water heaters out and find out where the leak was. I was so pissed ‘cause I paid them $75 to come out just for me to tell them to get lost. I told them to scram and I had my handyman come out, and he fixed it in 10 minutes and it cost me 50 bucks.

There was a stoppage in my main line and ClearFlow Water had to clear out something out of the main vent when I called them originally. But I noticed my drains were still going slowly, so I put in a follow-up request. They came by and they just weren't able to do anything because there's no clean-out in my main sewer line. Until it actually stops, there's no way to get in there because there's no point for them to access to put in the auger from which they would be able to snake it. Still, the tech was able to identify where the buildup most likely is. And at least now, I understand why it's still moving slow and that it's certainly not their fault.

Home Guard Heating and Air Conditioning, AHS' contractor, came to do preventive maintenance at my home when I took advantage of a deal that AHS had going on. Their tech Alex was an excellent person. He was very prompt, knew what he did and was done in no time. Having AHS' warranty has been helpful. We go directly to them and they provide service providers to us. They save us a lot of time and I don't have to shell out a lot of money as well.

All of my dealings with American Home Shield have always been positive. I’m thankful that my banker recommended them to me many years ago when my house got to be about 15 years old. I went ahead and took a policy out with them, and I’ve been very pleased with them ever since. That’s why I always recommend them to the rest of my family. My son and my son-in-law both have it, and all three of us are very pleased with their work.

We couldn’t open the garage. My husband called American Home Shield over the phone to file a claim. The guy from 495 Garage Door that came out to fix it was really nice. Our garage has been fine so far. The repair helped tremendously because, now, we’re able to go in our garage and not be inconvenienced by the weather.

I got them in September and I had called to file my first claim. I told them that it was the air-conditioning unit in my wine cellar. But evidently, they didn’t take up that it was a wine cellar, and they sent somebody for air-conditioning. I get the A-US Air Conditioning of Texas guy out there, and then he tells me that American Home Shield doesn’t cover wine cellars. So, ultimately, it wasn’t covered, and we wasted some time getting somebody else out there who could help me. I used to run a call center, so that wasn’t the best customer service experience I ever had. They need to be better educated on the phone, on what’s covered and what’s not, and with what questions to ask to quickly identify that. Also, they somehow had a little bit of difficulty identifying me or finding my contract number.

We just moved in and did a few claims with American Home Shield. We had the locks changed and the tech who came out was great. He was here for about 30 minutes. We also had the heating checked to make sure everything was okay before the winter started. And then, we filed claims as well for the dishwasher, the microwave and the garage door opener. The dishwasher worked fine, but they ended up replacing the garage door opener because it was so old and they didn’t have parts. For the microwave, where the display wasn’t working, we are waiting for the guy to get back to us because he said the display might be labeled as cosmetic.

When filing a claim, I was not comfortable in doing it online with a company I had just started working with, but there was no number for me to call and actually speak to a person. I tried three different numbers that were on their website so that I could contact them, and all three were automated only. Recently, All in One Appliance Repair came out and repaired our dishwasher. They did a good job and everything's working fine right now.

I submit claims to American Home Shield either online or through a rep. The website does pretty good and it took AHS just a couple of days to send Realty Rekey. They rekeyed four locks in my house and put locks on all the doors. Harold, the rep, was quick and did a very good job. He was conscientious of dirt on his shoes and that sort of thing.

With AHS, people should be very careful with the exclusions in their contract because they can easily get trapped into something. There was a time when I had a light fixture that wouldn't work. I called and contacted American Home Shield and they sent a guy out. He fixed the fixture and then I got a call from AHS telling me that because it's a fixture not in my wall, it's not covered by the policy. They said that the $75 service charge was only to see if the work was covered by my policy or not. I paid them $75 and got absolutely nothing for it. The contract could have been clearer. More recently, I had a plumbing issue and AHS sent Ability Access Plumbing and Rooter. They came and were very quick and efficient. They changed out a pipe that was leaking. They got the job done and left. I couldn't ask for anything better.

Both of the washer and garbage disposal issues were resolved. The garbage disposal was completely disintegrated and they put a new one in and it’s been working great. The contractor was super helpful and very flexible. They called me back within 30 minutes of putting in the claim and they put on little booties before they came in, got the work done really quickly, and then got out of there. Also, when I went online to submit the claim, I just had to click a few boxes, and then it was done.

The AC's thermostat, the thing where you change the temperature, would not work. I could not turn it on or off. I called in the claim and the rep who helped me out was fine. The contractor from Advanced Cooling and Heating was nice, and the quality of service I got was good. The thermostat was replaced. Overall, American Home Shield comes handy in an emergency.

I recently submitted a claim and the tech was very knowledgeable and thorough. He did what he needed to do, and I appreciated it. He and I also talked about the lightbulb fixture. He told me the way the bulb's supposed to be put in but when I did, it sagged and hung down. I still got a couple of problems too. There were two areas we didn't check that I didn't think to tell him to check where the lights don't work and when I call back for the other two lights that aren't working, I'll ask about the light fixture.

Submitting claims has been really easy, but canceling a claim is much harder. I thought I had a problem with my plumbing and submitted a claim. They weren't gonna come until the next day and I said, "That's not acceptable because I don't have any toilets in my house that are working." The rep canceled the claim immediately and I thought everything was fine.

We were happy with American Home Shield before, and I gave it another go. So far, everything’s been great. After Hours Plumbing came out for a leaky toilet and everything went fine with that.