American Home Shield Reviews

The guy from All American Plumbing turned off the line that runs to the icemaker and then they put in a claim and they offered to repair it, but it was not covered by the warranty. They said it wasn't up to code when it was installed. It's been in there for about 15 years. All American would have to go and redo it, but it was not covered.

They said to fix it, it would be around $700, and I did not have that. I had them turn it off. I don't have icemaker connected now and I'll have to get that fixed later.

I've had stuff done and there has never been an issue with nobody coming out. The technician who came out and his wife were very nice. Customer service is good as well. I've had American Home Shield for years now, so I'm satisfied.

Submitting the claim was not difficult. The first time, I think it was on a Thursday, but the technician didn't get back to me until Monday. And then they said he was coming the following day. I had a recurrence within 30 days, and they said I didn’t have to pay anything. They sent the same technician. Again, he worked on the same part that he replaced before and put another one. Presumably, both times, new. So far, it's good since the second repair.

I was texting them and calling them at the number that they have listed, but I wasn’t texting them at the one where they had texted me originally. So, I called American Home Shield. And I said, “Hey, my filter is supposed to be covered,” and they started talking to me about a salt cell not being covered. And I was like, “I don’t even have a saltwater pool.” So, then I started to get a little angry. I’m like, “Okay. I can’t reach Upland. I don’t know why they canceled my filter. And I don’t even have a saltwater pool.” They are screwing up everything.

I also realized, I have a chlorinator that was leaking. And the contractor warned me it probably wouldn’t be covered. I think he put my chlorinator into the system as saltwater chlorinator. But at the time, I was really upset. American Home Shield said, “Let me try and reach back. We’ll call you back.” And then they never called back. A few days have gone by.

Then I called again and I said, “Look, I keep calling. I don’t know why they canceled my pool filter.” So, then they said, “All right. The vendor said they are going to contact us, so we’ll have an answer by tomorrow.” And then tomorrow came and went. So, then I called like a third time. And I’m like, “Hey, I have to sit on hold. This takes a long time. Come on. Can you get me a new vendor?”

Then they actually wound up they were going to get me a new vendor, and then they also tried getting hold of Upland again. And it went on for at least one more time where Upland said they’d get back to them and they didn’t. Then finally, they got another tech out here. And I thought he was coming to fix it because it would already have been diagnosed, but he came and looked at it again and said, “Okay. It has a leak,” and then he left. And then after that, it went smooth. Then they came back like a week later with the filter and replaced it.

Despite all the drama, I tell my friends that American Home Shield is worth it. I said, We’ve had a lot of help with things getting fixed. Everyone is friendly and helpful on the phone. Their website is easy too. I’ve dealt with companies where you call once, you explain it, and somewhere, someone is in the background taking care of you. And that’s what I feel is missing at American Home Shield. Someone could have taken this and dealt with it until it was finished. Still, I am happy with the coverage.

My mom said the technician was very professional. My only concern is that he knew there wasn’t a ceiling box fan and didn’t put one in. That’s my only issue. As for American Home Shield, I’ve got complaints with the Better Business Bureau about them.

But I submitted a complaint to American Home Shield because one guy was so bad. And American Home Shield is terrible because you can’t get ahold of anyone. So, if there are any issues, if there are any problems, if there’s any complication, fixing that complication, or getting someone at American Home to talk to is a nightmare. 

So, you get this phone number for AHS, and it sends you to a call center in the Philippines. And they have a computer system in front of them. And they’re not able to do anything that is outside of what the computer system allows them to do. And so, how they’re able to solve problems is so tremendously limited. But if there’s a common problem that AHS has already anticipated, then usually they’ll help. 

For example, I need to book a ticket, or I need to schedule a revisit, or whatever. And if it’s simple stuff, they can do it. But if you tell them that someone came and they couldn’t fix the issue, and you need someone else, they can’t handle it. And then I ask to speak to someone in the U.S. or someone with more authority who can help deal with more complicated issues, but there’s no good mechanism to do that.

Another example of a complication was that I have a geothermal heating and cooling system. This is a special type of heating and cooling system in my home. But it is absolutely covered by American Home Shield. They would recognize it, and it’s in the contract that they cover geothermal. But the problem is that in their computer system, there is no option for geothermal heating. So, when I try to book an appointment, I go on the app, and it asks me what do I want to book a repair for, which of these systems do I want to book it for, air, a heat pump, a water cooler, and there is no geothermal. So, I call them up and tell them that I wanna book an appointment, but the app won’t let me. And I ended up in the Philippines, and I told them that I wanna book an appointment for a geothermal.

They looked at the same system that I looked at, and they couldn't find a good answer. So, they put in something random. They put in heat pump. And then I get a technician who shows up at my house, and he’s expecting a heat pump. And then I tell him that it’s a geothermal. And then he’ll say that he doesn’t know how to work on geothermal.

And I have a ticket open right now, and it’s been open for two months. I still haven’t gotten a repair on my geothermal. And for me to escalate this issue is tremendously difficult. And so, it’s like this whole Philippines call center, and I get it that they’re trying to save money, but there needs to be a better escalation mechanism if something goes wrong that is complicated.

So, if you have very simple and basic common issues, it works well. But the second you encounter anything that has the slightest bit of complexity, it will be a disaster. And their price is reasonable if everything worked properly. The problem is it doesn’t. And so, now, I’m paying monthly, and I don’t get what I’m paying for.

Well, at first, the whole refrigerator was out. Barry came by and repaired it. He said that the evaporator coil was frozen. The bottom appeared to be freezing, but it was only freezing at the top.

Every time I called them, they had to replace my stove too. I got a Frigidaire now, and it works perfectly. I'd never ever have a problem. I had a problem before and thought LG Appliances were good, but I'm seeing they ain't so good, which is similar to Samsung.

We've had American Home Shield for about five years. I do recommend them to other people, to my son because he's gonna buy a house.

I feel like the technician from Yukon was not knowledgeable at all. He just looked at it, laughed and said there was nothing wrong with it. He didn’t know how to check for anything.

The next technician who came out did take time to check the appliance and he made a report as to what he found, so I feel like he did his part. But instead of offering to fix or replace it, they’re sending a third company out today to look at it again.

They should check the contractors that they are using. They sent Yukon out here before for my washing machine, and he could not fix it at all. They sent another company and they fixed it the same day.

He went upstairs to the attic and said he didn’t see anything. But he heard the leak when he was on the second floor. We pointed it out when we turned the shower and the faucet on in the master bathroom.

But regardless of where it’s from, I think it’s coming through one pipe. We were trying to identify what was going on but he didn’t want to wait. He was in a rush to get out of here and he said there was nothing for him to do. He told us that if there was a leak, the water meter would be spinning. I was trying to tell him that I didn’t wanna be a couple of months down the road and all of a sudden, the ceiling comes barreling down.

I worked with Cascade Plumbing before and a different guy came out. He was really nice. But this guy that came was having a bad day. I did request him when he called in the morning if he could wait for 10 minutes so I can wrap up a meeting. He flat out told me no and that he needed to go to his next client. I was scheduled at 9:00 AM. He came back 4:30 the same day.

Most recently, We had several appliance issues at the same time. A dishwasher, fridge, and possibly the freezer. They contacted a local appliance technician who was very responsive and came out to check everything. In terms of what we pay for American Home Shield, they’ve done well.

The contractors they’ve sent fixed every issue we’ve had. There was one time we had to replace something, and now we may need to replace another appliance. They’ve given good advice, and the technicians don’t seem poorly trained, it feels like they’re sending knowledgeable people.

One thing with American Home Shield, it's a confusing about what is covered and to what extent, and there should be more transparency up front. Because I wanted to get the ball rolling with the plumber, and the person I talked to couldn’t answer me. I didn’t know what to do ‘cause Pronto was charging us $5,000. All of a sudden, I was given the cash out option, which I should have known I had from the beginning. It was a little difficult to understand people's accents, but the attentiveness and how easy it was to get a real person on the line, I appreciated that.

They said they had to order a part, which they did. They said that was going to take two weeks. So, when he came back with the part, he came back with the wrong one. And then, he tried to force it on my dryer, which it didn’t work. So, he said he had to order something else, and that it would take another two weeks. They were finally able to repair and it has been working. I haven’t had any issues since they repaired it, but it took too long. And we are a family of five, so there was a lot of stuff.

Still, I love American Home Shield. I have had them when I first purchased my home for a couple of years, and then I tried something else and I didn’t like them. AHS is better, so I came back. I prefer American Home Shield over other companies.

The contractor was great. Very knowledgeable and made sure I understood what he was doing. Now my faucets have no problems and I’m very satisfied.

One more thing. I’m not sure if this falls under their service. The hot water heater is connected to the ductwork, and the section where the duct connects to the wall is completely rotted out. We paid for the installation, but Patel only put aluminum tape to cover some of the holes. That’s not enough to prevent carbon monoxide from entering the house.

I called them back because I used to have a light bulb, but it’s not working. The contractor came back the next morning. He said it must be a little tab that had gotten loose, so he fixed it. Now everything works fine.

I have had AHS for three years. So far, I’m very positive about it. The claim process is fast. I do it all online. Within a day or two they get back to me, and they schedule somebody. I used them for a number of appliances here. Sometimes there’s some part that they have to order, so they have to come back in a week. But other than that, everything works great with them.

Our dryer died. The guy came out and tried to fix it. He put in a new part but it still didn’t work. So they said they will get in the dryer. But then they didn’t have a comparable dryer so they will have to send it over to some other department. That’s been three months.

For our clothes washer, it’s covered but it doesn’t have its little sticker on it anymore. They couldn’t figure out what model it was so they couldn’t do anything about it. But that’s not right because I’m paying for it to be covered.

Later, when we went to use the dryer, it didn’t work. We tried to call the company back, and it went straight to voicemail. We tried several times but never got a call back. I called American Home Shield again and let them know what was going on. They said they would send someone else, and that company came out and was able to repair it. The entire process was about three weeks. It was a big inconvenience not having a dryer for that long.

I’ve been with American Home Shield for a long time. There’s some red tape I have to deal with from time to time, but they have come through. They eventually get it done. But their service charge has gone up. When I started out, it was about $30, and then it went to $50 and $75. Now, it’s $100. Another thing that changed is now they want the payment upfront where I have to use my credit or debit card.

American Home Shield said they won’t cover the access cost, only the repair itself, so I’d have to pay for that part. They already sent out three different contractors because the previous company said they couldn’t fix the problem.

I’m trying to figure out how to pay for the access because I’m scared it might cause damage. I’ve gone back and forth with the warranty, and they keep saying my coverage includes fixing the problem but not accessing it. The pipe is behind my kitchen cabinet, and it’s actually the outdoor spigot on my deck.

And then the first technician from Gabriel's Garage Doors came. He has got an attitude. Because the way he talks is, “Did you do this and do that? Somebody did this.” It was over 48 hours before we were able to get in touch with each other.

I called, and then he was so demanding and said, “Oh, I can come now.” Of course, I made myself available at this time immediately with 30 or 45 minute advice, for me to have that fixed right away.

And when he arrived, I told him, “Well, you should have communicated with me.” And then his words were, “Are you blaming me?” There is an attitude in the way he answered me, and when he was to fix and see it, it seemed that he was blaming me for something.

Then a different person came out afterwards and offered a second opinion. They also said it's not covered.

The second technician is okay, but he was recommending something beyond what should be done. He was insinuating that I have to spend something that is not on the insurance. And that is not right.

Communication is very important. I'm the property manager, and I don't have time to wait. There was lots of talking. For me, it's just good enough that they refunded the fee. I was about to cancel that, and they offered it. So it's just a win-win situation.

It's done, and they didn't like to do it. They offered me $125, so I just took it to move forward. I had it repaired by ourselves already. I bought a new opener, as everything is working fine now.

The only improvement is just being able to know ahead of time if something is covered before I have to pay the service fee to have a technician come out. But I will say that American Home Shield is much better than the company I previously had.

The parts came to the house in a timely manner, but the problem was, the first time he fixed it, it didn’t work. I had to call American Home Shield again, and they had to tell him to come back. He did come back, and the same thing happened again. He had to get other different kinds of parts, but he did finally get it to work and it is working now.

I had a blockage that never got fixed. They kept scheduling it and then canceling. I was told American Home Shield didn’t have anyone in my area, which I don’t really understand. Eventually, our house flooded, so the blockage wasn’t an issue anymore because it got resolved after the flood.

That happened to me twice with two different issues. The warranty would schedule it and then cancel it, saying there was nobody in my area. I pay them every month, and the cost keeps going up every year, so I don’t understand how they can say there’s no one available.

They won’t let me use my own contractor, but they also won’t find one for me. When they do send someone, it’s quick and the technicians are very professional. But when they don’t, it’s not a good experience at all.

Since we've had American Home Shield, we've had quite a few price increase for our monthly payment, but we get a bunch of emails about 50% off and those types of things that do not apply to existing customers. And so, promotions for customers who have been long-time customers would be good.

We've had them for about seven years now. I've referred a couple of people to the program and I did not receive the $100 gift card that they said they'll send. We've only gotten one $25 gift card for all the people we have referred. And it's taking too much time and energy to even go back through to call to get to the right person and dispute it. That is something that they could work on.

I was only expecting one service fee, but there ended up being two. We couldn’t address the complicated shower problem without the city turning off the water, which triggered the second fee. The technicians were great, it was annoying to realize I had to pay an additional service fee.

I was hoping they would waive that fee since the issues were all connected, there was no way to solve the first two problems without the third. That was frustrating.

The technician was great. They had to cancel several times because they couldn’t find a needed part, it was a bit complicated. I don’t want anything to fall on the technicians because they were great.

I've been a customer of American Home Shield for about six years. It was good experience. However my price was $69.99. Now, it’s about $100. I have friends and family who don't know about this. But I always tell them that AHS is a good company to have for home warranty.

The most recent claim we had was for the air conditioner issue. The technician was good but they wanted to have some of the parts replaced, but I was still gonna be on the hook for $1100+.

When the contractor came, there was not enough information shared by him. I wanna know things up-front so that if this issue happens again, I would know how to fix it and what to do. When I asked him what he found, he said, “I don't know. It could be this part or could be that part. I'm gonna order both.” I was like, “Okay.” He told me after the fact what he was putting in, once he was there to install the part. Since the repair, my dishwasher has been working fine.

This was the first time that I used American Home Shield in the nine years or so that I've had it. One of the things that I like most about the service is that it is user-friendly. It adds a layer of protection when you're in your home. Very easily, my dishwasher would have been over $1,000. I wish they could go down on the deductible. But even at that rate, I would rather spend 100 versus 1,100. I have recommended American Home Shield to friends.

American Home Shield covers a lot of things well, but they do not cover HVAC and air conditions very well at all. You end up paying a lot out of pocket when you have them do big repairs if the whole system blew up. So, they didn’t cover everything I thought they would cover. Other than that matter, every time I have used them on anything else, I’ve been happy with them. Cost of doing business with them is also reasonable.

I was offered a $330 cash-out, but they were still asking me to pay $1,000 plus $150 on top of the fact that I paid $80 per month for this warranty and $100 every time somebody has to come out to service my facilities. I’m just thoroughly disappointed. I’ve wasted my money.

I had a better experience with another representative and the technician did a great job.

Even though it costs $100 for everybody to come out, I feel it's worth it. The labor cost is a pain in the butt, but at the same time, it's a lifesaver. So, it's like a hit and miss to me because sometimes, the work was like, “That's all it was? I paid $100 for this?” But really, that $100 go towards their gas coming out and whatever.

Another time, I had clogging every year since purchasing my house, which caused water to run downstairs, requiring drywall replacement. The plumbers said it wasn’t the issue and suggested it might be the sewer. I tried to explain that I needed the sewer looked at, but they misunderstood. They kept sending me back to the same people, who said, “We already talked to them,” and filed it as a septic tank issue, which it wasn’t.

Their customer service used to be responsive and would always find someone to help if I didn’t like the person or if the company wasn’t responding. However, I’m not getting that level of service anymore. Also, I can barely understand their customer service representatives because of the accent. They also couldn’t understand me, as they kept repeating what I had already said.

I submitted the claim through the website. It could be a little easier because you have to pick something. If you’re not sure what the problem is, you end up guessing or just selecting a category like plumbing.

My problem started with the pipe. I’m not sure I’d say it burst. I used the garbage disposal, thought everything was clear, ran some water, and then found water all over the floor. The plumbing under the sink had come unattached. Originally, I described it as the pipe coming off and flooding the floor, and I might have also noted “pipe burst” or “water damage” because I wasn’t sure if the floor had been damaged or exactly what was happening.

I was surprised that 5Star contacted me right away. I expected to wait a few days, but I filed the claim around 5 or 6 on Sunday, and they called me by 8am, Monday morning. They came out within two hours, which really surprised me.

I’ve been pretty satisfied with American Home Shield. I have noticed their prices have gone up, especially the deductible, and some of the coverage isn’t exactly what I’d prefer. But that wouldn’t stop me from keeping them or recommending them.

When I first bought my house, my dishwasher went out. They didn’t assign me one, they gave me options. I could choose from a catalog or buy one myself and get reimbursed. I ended up going to Costco, bought a dishwasher, sent them the information, and they refunded me. I appreciated having options and that they worked with me on the replacement.

On another claim, before they changed the system, the company didn’t pay the deductible directly to American Home Shield and they were supposed to notify them. I ran into an issue because the company never told American Home Shield that I had paid, even though I had.

I kept getting bills from American Home Shield, so I had to work with them directly to get it resolved. After that, they changed the system so the company paid them directly. I’d say if there’s ever a problem, they do communicate well and work with you to fix it.

Alpha Appliance Pro Tech came out and replaced the circuit board twice, but I tried to tell him that what he did wasn’t even the problem. He left anyway, so I had to call back and say, “The problem that he originally came in to fix, he did not fix.” They ordered more parts and then American Home Shield sent the field guy here. He’s been out twice and had the same problem. I guess he just made a mistake. He’s scheduled to come back this Friday to try to finally fix it, and I’m just hoping that when they come here on Friday, it finally gets resolved.

I called American Home Shield and complained about it. I talked to a live person and then I had to submit something online. They sent Sears out, who then repaired the washing machine. But it was very unprofessional to leave water on my basement floor.

We also had a guy who came to repair the fan motor in my freezer. He put all the nuts and bolts back in the same place. Then I had a drain problem from my kitchen. The guy came down and he was very professional and didn’t leave a mess. I had a new kitchen and he didn’t mess up my new floor because he put protection down.

I highly recommend my friends to get this protection. I like the peace of mind that if an appliance breaks, it’s gonna be fixed properly. All my appliances are fairly new so it was a no-brainer to get protection for extra insurance policy. The reps answer my questions and they give me a timeframe of when somebody’s gonna come out to see what the actual problem is.

I also like having professional techs come out and that they repair what I need done within a couple of days, if not the next day. But I hope AHS makes sure that their service techs treat customers’ homes like they do their own. If I do work for somebody, I’m gonna treat that customer like I’m doing my own house.

American Home Shield should look for better companies to send out to service their customers, because the previous contractor wasn’t that good at all and took about two weeks just to get out there. When they came out, they gave me a bogus repair order saying that it wasn't covered. I've been paying insurance, but I haven't been able to utilize it on my first claim. Hopefully, it doesn't happen again.

The representative told me that the case was closed because the technicians said they did all the work. They reopened the case and told me to call the technicians to see when they could come out. When I talked with them, they said it was AHS who closed the case, not them, and that they were waiting on the water heater to come in, but the case was closed, so they weren't coming back out. But since AHS reopened the case, they did say they were going to come out and do it.

My water heater is working fine now. The gentlemen who came out were very nice, though they weren’t the same ones who came the first time. The guy told me that it was leaking from four places. We have the same problem with the faucet. It was leaking water around the base, all down into the sink. This was the first time I had an experience like this with American Home Shield. It made no sense for them to close the case when the repair wasn’t done. I had to pay the service fee and around $130 for the water heater.

The people at AHS are very nice, but the fees are getting ridiculous. I pay about $120 now a month, and on top of that, I have to pay a service fee, which I understand. But then why do I have to pay for the water heater, the furnace, or the air conditioner? It doesn’t make sense. I got this because it was going to be a big help. Both my daughters and I have AHS. I was recommending them to everybody, and now I don't want to recommend them to somebody and then have them say, "Wait a minute. Why am I paying extra on top of this?"

We had a major claim with our air-conditioner and another with our dishwasher. The dishwasher wasn't heating up. My husband was talking about having to replace it and spending $700, but I suggested calling American Home Shield. It's only $100, and if it’s broken, they will replace it. I love that option from them.

Everything was set up. I just did not like how I had to wait a week and a half for the representative and the technician to come out.

AHS is very caring. After the service, they called to make sure everything was fine. They sent an email to rate them and the technician. I usually do everything online, but when I do call, they're very professional and friendly.

Everything that we’ve done is for yearly maintenance and preventative. The technicians are very good. We have no complaints.

Our system is just fine, and there was no need for service or repairs, but American Comfort Heating thoroughly checked to make sure everything was in working order.

Our AC maintenance and checkup went well. The technician from Avid Air Heating and Cooling was good.

Customer service has been good. but it sometimes drops. A lot of times, you get someone on the line and there’s a language barrier. They don't quite understand what I’m saying, sand I have to go around. But all in all, there’s really no complaints on it.

The electrician they sent out, Joseph with Hopwood Electric, was a super nice guy. I had various electrical issues. It was two or three things, and he took care of all of them. The guy did a great job. I was very happy.

I’m very thankful because he was able to fix the issue with my ceiling fan. While he was up there, he suggested changing the light bulb for me because it was out. I also asked if he minded wiping off the blades of the fan as well, and he said it was not a problem.

It was a little frustrating because my husband and I ended up taking off work four different times for the technicians. The first two times they came, they said it was the outdoor unit. They fixed a part of it, left and then the AC broke 30 minutes later both times. It was the third person who figured to look in the attic, the drip pan and the evaporator coil, which he discovered was leaking Freon and causing it to go off.

Up until this point, I have been satisfied with American Home Shield. I usually submit a claim online. That service works well. I’ve been a member for five years. I pay money per month as insurance for them to fix major problems, so I was disappointed at the way that it went down.

I don’t know how they screen their contractors. They’re polite and professional, but since I have no technical knowledge, all I can say is, 'It’s not working,' so it’s their job to find out why. The last technician that came out for my washing machine explained that a dryer is to dry and a washing machine is to wash, and that’s all AHS will cover. If my dryer makes noise while running, as long as it heats and dries, they won't fix the noise.

Sometimes I ask to use the same technician as last time, but they'd tell me they could not send the same people out that they sent before because that’s their policy. The only thing I have to complain about is getting good techs to do the job and not being put on hold for two or three days before they can get out. Especially in an emergency, plumbing needs to be checked promptly.

Every year the price goes up, but I’m not getting better service. One thing I complained about is having to pay for service calls. They automatically take the service call out of my checking account, and then I have to wait for someone to come or call me back to make an appointment. I said, “Well, you guys already got my money, and then, of course, the service fee,” and asked, “What if I decide I don’t want to use you?”

I have four units, and everybody got washing machines, stoves, refrigerators, and dishwashers, so I'm paying for four units in this building for services. Every month, I'm paying over $2000 for maintenance on AHS, and then I still have to pay the $100 for the service call.

Whenever I call them, they’re on the spot. It might take a day or so, but they get someone out quickly. Everyone they send is reputable, courteous, and helpful, we’ve never had a problem.

The only thing they did at this point was check my air conditioning unit before the summer season. He did say I would need some additional work, so I’ll be calling to get that taken care of before it gets too hot and the warranty gets busy. I’ve only been with American Home Shield since November, and so far, I’m satisfied.

American Home Shield initially recommended the first contractor, On Point Plumbing, Electrical, Heating & Air, and scheduled the service for Monday, the 24th of March between 10:00 and 2:00. The technicians couldn't make it, so they called me and we rescheduled the work for Tuesday between 1:00 and 5:00. I waited until almost 4:30, but no one showed up. Upon calling the contractor, they told me that they called me. But nobody did. The lady suggested scheduling another service for Saturday, but I don't have time for that, so I hung up.

I called American Home Shield on the 25th of March. I spoke to a young lady there, and I told her what happened and that I have no messages received nor missed calls from On Point Plumbing, Electrical, Heating & Air. After she contacted the contractor company, she called me and told me that it was I who canceled the service call. I told her that I did not cancel the appointment, and the technicians didn't even show up and wanted to reschedule me for Saturday. Still, she insisted that I canceled the service.

The second contractors who came were the two young technicians from Ambition Plumbing & Drain Services who were able to fix it well. They were very professional and did a great job. Now we can take a shower without having to waste so much water. However, they needed me to pay $100, if I wanted the faucet fixed. So I did. That service fee that I paid to the second contractor was supposed to be a freebie for me. That was my determination to quit. I'm no longer with American Home Shield. Overall, they have been good, except for that one person who didn't help me and was pretty adamant that it was my fault.

The last claim I had was a water heater that was leaking all over the floor. And then AHS sent Watson Plumbing and mechanical out. So, they replaced the pipe that goes with that. And then they checked the toilet, the little piece that goes into the piece that fills it up with water, and they also fixed that.

Well, I had to call again, and they came out again to try to fix it, but it’s still broken. It’s still not fixed right. So, I didn’t know if I needed to call them again and do another thing or just call them and tell them that this is strike three. 

I also had something replaced in my furnace this year. And they fixed that. It was some motor. And it would have cost me a lot of money if I didn’t have AHS. And I don’t have any money. So, that worked out great. And I think I’ve had them for a couple of other plumbing issues. So, I’m thankful that I have American Home Shield.

They did have to come back because they couldn’t fix it the first day. They had the wrong attachment on the snake and had to return with the correct one, which resolved the issue.

And then 7th Element Heating and Cooling just came out to do a yearly checkup on my AC unit, and they did not find any issues with it.

I’m an electrician who got tired of repairing things myself, so I got American Home Shield. It’s been a few years now that I’ve been with them. I like that the people who come out are reasonable and timely. The only thing is their monthly fee. I pay every year, and usually nothing happens. I think there should be a refund or some kind of credit system. If we don’t use the service, maybe they should give back 10% or 20% of the monthly fee.

AHS is quite timely, although it hasn’t been in the past. Sometimes if I've not had air, it would be a week before somebody came out. Now it’s usually only a couple of days. Generally, the repairs are good and they hold good. It’s worth the cost of the plans. If I had a slight criticism, sometimes I don't think the contractors are the best.

We've had a couple of AC issues here, and ultimately I had it replaced after the system failed. I didn't claim through the insurance, but the guy who came out said I can’t set the air to cool to what I wanted because the humidity is so high, which I don't believe. I think the system was failing, but he didn't wanna tell me that.

The guy from Salty Air Appliance was good when he fixed the refrigerator, but his timing wasn't great. The ice maker was not working, so I submitted a claim online. I got an appointment date and when they came out. he was an hour late of the three-hour window that he gave.

He used the computer in the machine to do a diagnosis and said he had to get parts. When he came back, he said he’d read up and wanted to check another diagnosis from the system. It turns out he just needed to free the ice that was at the back of the ice-making machine, which took 15 minutes. The repair was good. The fridge is perfectly fine and dispensing ice again.

In the meantime, I couldn't take a shower for 13 days. There was so much time lost because of the first guy giving a fictitious wrong report. It did cause one to lose faith in the integrity of this company. We were very seriously thinking of changing companies after the plumbing incident, but it's more trouble than it's worth to change things. So we haven't not moved because we were not happy. It's because we just didn't extend the effort.

Those plumbers told a far-fetched tale and it was totally unsubstantiated. We weren't sure how much of it was that they were incentivized to give a wrong report so that American Home Shield wouldn't have to pay. When I approached them to say, "Are you sure? Because I can't see any of the stuff that you say," they just sod me off by saying, "Look, they're professionals and that's their opinion and that's the story. Sorry, the company is not gonna pay for your water heater." It was quite a betrayal with this company.

To this date, I still haven't received any correspondence from AHS about rom the first visit or the second visit. I did receive the invoice that I needed from the vendor in order to make my initial $50 payment. The second follow-up didn't require a payment because it was covered under the first visit when the problem didn't take place.

I called in HSA and asked what's happening, why I have not gotten any communications. They said, "We'll have to get back to you." My wife made the next follow-up call because we still hadn't heard back and they said that it had been denied. They don't know why a letter hadn't gone out to us.

We've been a 24-year customer of AHS. AHS said they will send out another vendor for a second opinion, which they did. And that second vendor came out. And that vendor said basically the same thing, "It looks like you've got this issue with this part and this issue with that part, and you have issues relative to capacity with your unit."

Long story short, we still haven't gotten any information from AHS. We didn't get any follow-up from the first call, the second call, or the third call, which was the second opinion, but I wound up talking to somebody who, again, told me that it was not covered. I asked to speak with a supervisor, and of course, everything takes two to five business days and I'll have to put in a request and they couldn't transfer me at any time. Nobody could ever transfer me anywhere, to either the authorization department or to a supervisor.

And then the supervisor called me and I said, "I still have not received any correspondence from HSA." We confirmed the email address again. We added another email address so they could send it to both. They said, "Well, it'll probably take 48 hours before this goes out." I said, "Why does it take 48 hours? You've had three visits here.” We haven't seen an explanation in writing yet as to any of the diagnosis or the reason why they're declining the claim. I don't even know what questions to ask moving forward. I've already looked at my email once this morning and I'll check again to see if they've gotten anything to me. So, it's not been a good experience.

On top of the frustrating fact that they don't want to cover the claim for us, almost every person with whom we've had conversation has been offshore, and we can't understand what the person's saying. It's been ridiculous. it's frustrating if you can't understand what somebody's saying and it just makes this whole situation even worse for us.

I also put down for my stove to get fixed. I like the one I got, but the top burners don't get as hot as they used to. I have to pick something out, but I've not gotten back to American Home Shield because I’ve been sick.

I love the home warranty. I've been with AHS for a while, and they do a good job of what they’re supposed to do, but I might have to let it go sooner or later. I'm getting old, and my income is shot.

My garbage disposal was broken, but they couldn't fix it because they said there was something in it, so I would have to pay for that myself. When your income goes down, it's hard to afford it.

I got the warranty because our house is older and I wanted to avoid paying repair bills, but it hasn’t worked out that way. I’ve switched from American to another warranty company and then back again. In my opinion, they’re all about the same.

One time, our well was messed up, and a representative told me it was covered. When the technician came out, he said the warranty wouldn’t cover it, and it ended up costing us about $10,000.

The same thing happened this time with the plumbing when the toilet backed up. They said it wasn’t covered, and I had to pay a little over $400 to have it snaked. On top of that, this time they referred us to a plumber who was no longer in business.

So I put it in another claim with AHS, and the same company was sent out. They replaced the water heater and faucet where the washing machine plugged in to that. They had to bring the water heater up to code because it had been there for probably 30 years. It was there when I first bought the house in '99.

The water heater had corroded to the point that it was still working, but I knew it wasn’t long for its life. And, in order to repair the pipes around it, it was going to be disconnected. At that point, if we touch it, it would fall apart because of the corrosion.

When I called the contractor back, the issue was pretty much handled. They told me what was going on and sent me pictures. They routed it out the drain and replaced the flipper. Everything was fine. I handled most of the claims by text since it was out in the utility room. I never really met the contractors in person. They would work during the day.

I have two different houses that are insured by American Home Shield, and it keeps them separate and does a good job of keeping it focused. I always hear from people within 24 hours, unless it’s on a weekend, and things work out well. I like the service because it’s cost-effective for me. The price has gone up over the years, but it hasn’t gone up considerably considering other inflationary areas.

The monthly premium is worth it in terms of the money saved and convenience. When I think of the time I’d spend getting bids and taking time off my own work to do these things, I know that with American Home Shield, I’m getting the best possible deal and quality work because they’re vetted.

The only thing I have a concern with, and it’s pretty consistent, is that every once in a while, I have to get Freon coolant for my air conditioning system. That seems to be a little costlier than I would like. I just know that it’s always an extra charge in addition to the service charge.

Overall, American Home Shield is consistent and of good quality. The process of submitting a claim online was great. It works very intuitively. The contractors have always been friendly, pleasant, and professional. I’ve had no problems with the customer service. It’s been great.

The communication and updates were really good. They texted me, and I got a phone call that the technician was en route. I like that the representatives really listen to the issue and update in a timely manner, and they're always very courteous. After they did the hole in the wall to get through to the pipes, they followed up with this other company to patch it up, which I was very satisfied with.

I’ve had American Home Shield for almost four years, and I submit claims 50/50, on the app and then on the phone. If there's something on the app that's a little confusing or I don't have clarification by just reading the contract, I call via phone. They're very helpful on the phone to break down the plan and my options and recommendations. I’ve referred a couple of my colleagues who recently purchased homes and sent out referral codes. They have kind of the best reviews in the market when I looked into several companies before choosing. Highly recommend American Home Shield for all home warranty needs.

The technicians I was dealing with were great. We were very, very happy with them. They offered to put me on the line with the claims adjuster, which I wasn’t able to do on my own. It finally took me getting the technician, the repair company, and American Home Shield’s claims department all on the line together to convince them that the motion sensor had nothing to do with the problem. It was just a broken piece of the faucet. I even told them I didn’t care if I got a new faucet without a motion sensor.

There was a lot of miscommunication between the customer service line and the claims department. When I called in, I was told everything was approved and that I just needed to speak with the repair company. Then when I called the repair company, they told me it was declined. I was told that I wasn’t talking directly to the claims adjuster. Once I was finally able to speak directly with the adjuster and explain what actually happened, it was approved. I probably called four or five different times, and each time I kept being told that, “Yes. Everything looks okay.” And it wasn’t. After almost two weeks, we finally got our kitchen faucet repaired.

On this particular claim, it was just really disappointing. But I had other repairs in years past where American Home Shield had been awesome. It just took them so long to resolve this issue. One improvement would be better communication between their customer service people and the claims adjuster so they’re on the same page. At the very least, they should allow customers to get in touch directly with adjusters if they don’t agree with a denial. I was only able to do so because the technician was able to transfer me. They had me on the line while they were speaking with them.

I filed the claim with American Home Shield online and I really enjoyed it. I logged into my account on their website, and it's very easy to use. I did it over the weekend, and it was easy to make the appointment. But on that Monday, Phil's Good AC & Heating called me up and I snapped at the lady because they had appointments during the week and they weren’t open on the weekend.

I had already paid my $100, and I wanted my money back. I understand everybody is working a Monday through Friday job. Everybody wants to do the 9:00 to 5:00. But at the same time, I still have to make accommodations for that because I don't work close to where I live. But the receptionist was really nice at that field, and she did talk to her manager. They made an exception and they said that they would have a technician to come out on Saturday if I was available and for the early time slot. I was happy.

American Home Shield definitely follow-ups with everything. They'll send you a follow-up email and be like, "Hey, how was your service? Did it get done? We noticed that we have some notes and this is not finished. What's going on?" They communicate a lot.

The price is fair. I didn't shop around for a lot of different things. It's like shopping for car insurance right now. It is what it is. It's better than having to call up a technician yourself and having someone in here that don't know what they're doing. I like being able to have a trail. When they have the chain of custody, they can see exactly who's coming out and how many times they came out versus having the homeboy service coming in, fixing something, and breaking something else.

#2. The spring on my garage door broke. I placed a request and the vendor cannot come out for two weeks. I spoke with AHS and they assigned another vendor only to find out that the vendor quit working with AHS over a year ago and has not accepted work orders but keeps receiving them. I called AHS again and they initially denied knowing this information then admitted that it was correct. Again, I am waiting for contact from dispatch if they find a vendor. Please, do yourself a favor and do not choose American Home Shield as your warranty company without checking reputable companies with a good vendor list in your area. Do your research and check reviews. I am going to cancel my contract and consider it an expensive and unfortunate lesson once again with American Home Shield. From my past and now current experiences, they have not changed their business practices.

I’ve been with American Home Shield for years and have found them to be good and competent in what they are doing. Originally, it only cost me about $60 or $70, but I briefly switched to Choice for about four or five months and found out that I didn’t like them. I went back to American Home Shield, and now I’m paying $125 for just the initial call, and my rates really jumped.

My hot water tank is in the garage, and I have a long house, so the water has to travel a long distance to reach the kitchen. When I turn on the hot water, it runs cold for about three to four minutes before it even gets warm. When I’m in the kitchen trying to wash dishes, I don’t want to wait several minutes to get hot water.

I called a company about 15 years ago, before I had American Home Shield. They installed a pump under my sink so I could turn it on before running the water. It worked, I got instant hot water. It recirculated the water and the cold water didn’t have to run first, and the hot water came through right away.

That worked for about four or five years, then the pump went bad and I had it replaced. It fixed the issue again for a while, but then suddenly I had nothing but hot water throughout the entire house. Every faucet, when you turned on cold, you got hot. I could live with it. At least I had hot water in the kitchen and I just needed to wait for it to cool down. But that was not a problem.

But when I called the plumber out the last time and mentioned that issue, he said he couldn’t do anything about it, and they wouldn’t replace the pump. So I was stuck again. He did fix the toilet, though it had a small drip and I could see the water constantly moving in the tank. He repaired that, and it’s fine now.

But once he fixed the toilet, I was back to waiting forever for hot water. t have to live with it. I’d like someone to remove the pump under my sink since it takes up a lot of space, but I’m not going to pay $100 or more to have someone come out and do that. There’s only so much I can spend, especially since this house cost me a fortune this past year. As far as American Home Shield goes, they’ve done their job.

I had them come out again to check my dryer. The technician looked at it and said it was probably over 25 years old and that parts wouldn’t be available because it’s too old. He suggested I use one of the other settings if I could live with it that way. I told him I wouldn’t feel comfortable leaving it running. It cost me $100 to tell my appliance was too old to fix, that’s really my only complaint.

The technician came out a couple of times for my washer, and they couldn’t fix that either, at least I knew what the issue was. My washing machine is fine now, they’re just old. The technician said if I bought a new one, it probably wouldn’t be as good as my current dryer. He only had to look at the model number to say it couldn’t be repaired, which made me wonder why I had to spend $100 to be told it was too old to fix. At least he gave me an alternative, and that’s what I’ll have to go with.

It seems like they should have known from the start since I gave them the model number. They should’ve been able to tell me then that it couldn’t be fixed, especially since I said it was the timer on the dryer. That’s not American Home Shield’s fault, it’s the companies they send out that aren’t always upfront. With my refrigerator, they eventually resolved it and either replaced it or gave me money toward a new one, I can’t complain.

They could’ve been better with their process. There’s a disconnect between the American Home Shield tech and the Sears tech. I don’t think they’re on the same page, nor do they see each other’s notes, or at least the Sears one. It’s almost like they have to start all over again when they come out, versus Home Shield, an opportunity with me showing what was the issue.

The only issue submitting claims with AHS is not understanding the customer service agent. They have foreign people work at the phones. They have a real accent from another country. That's the only problem I had in the past. But I don't have American Home Shield anymore. I canceled my warranty.

The AC company they sent out was good. But in the past, they sent out plumbing companies that weren't so good. I like the AC company they sent out better.

With AHS, I have had some good experience and some bad. It's good for some things, but It's not going to you with everything. Not everything is covered, so you're taking a gamble, paying a monthly fee.

So the heater went out. The contractor came and said that it's not up to code, therefore it’s not covered. I had no clue what that meant. They said it’s in the terms and conditions, and no one had ever explained that to me, so that’s extremely frustrating.

It takes away the point of a home warranty. It’s something I will never buy again. Once the one year term is up, I won’t extend. They should walk me through every single type of term and condition before purchase. An example of how those words may not be clear to the average Joe can impact a certain claim.

When the water heater was leaking, I shut it off and called American Home. I went on the website and I said problem with water heater. The contractor said they would need to talk to American Home Shield and see what are the extra costs. It took him a couple of days to come back to me. He said it was gonna cost over $1,000 that I have to pay out of my pocket. So I called American Home Shield and complained about it. They said, "This is it." So I said fine, and they started the process.

I had an issue with the contractor that they came in to fix my air handling unit. It was not creating heat, and they said there was something wrong with it that they couldn’t fix. Somebody else came in and they said, "No. You need to replace this." So I let it go. Next time that I had my air conditioning not working, the same guy came in, went up there, and fixed it in five minutes. He said the problem was that the gas was turned off in the attic. These things bothered me.

We’ve had a good experience so far and we’ve been very satisfied. Everybody that we’ve talked to has been super easy to work with. We got AHS when we moved in. It came with the house and the people we bought the house from paid for it as a gift. We requested it because it’s an older house. We thought everything was gonna be working, but you never know. We would recommend AHS for sure, especially if you’re buying a new house.

A+ Maintenance came out to check the appliances, but they reported that nobody lived in the house. Because of that, they gave American Home Shield a bad report, and the warranty ended up denying the claim.

I reached out to American Home Shield, but I got nowhere with it, so I canceled my policy. I asked them to either refund all the money I had paid or at least refund 50%. In the end, I told them I would just take care of it myself and pay for everything out of my own pocket.

I had the same problem with American Home Shield at my previous residence in Georgia before I moved to Alabama. I’ve been a customer for about four years. I had one address in Georgia for three years, and I’ve had this place in Alabama for over a year.

They said they couldn’t give a refund. I’ve been trying to get in touch with a supervisor in the escalation department, but I’ve been given the runaround. I told them I’m going through arbitration before I turn this over to my attorney, which is what my attorney advised me to do.

I’m not sure if they ever closed out A+ Maintenance. They kept sending me emails asking me to click something to leave a positive review. I never clicked on the link or responded to those emails.

As far as I know, the warranty should already be canceled, or at least inactive. There might be a window to reactivate it if things get squared away with American Home Shield. But I don’t want to keep paying for something where, when I actually need help, I can’t get compensated or even get assistance.

The same thing happened right before Christmas with my refrigerator which had rust on it. They came out and told me that the old refrigerator was working just fine, and the rust was just cosmetic, so it would not be covered. But if I want it covered, I could pay an additional fee.

I have two AC units, but my plan only covers one. They should cover both units. Whichever one goes out, they should come and fix it because I have their warranty. That's the same thing with the heating, so I try to remember which one is covered by the warranty.

American Home Shield is notorious for not honoring services as long as the equipment is still running. My first problem with American Home Shield was maybe five years ago. I have a detached garage with no windows, and I have a wall AC unit. The AC finally went out after 15 years so I called American Home Shield. The service tech came. They looked at it. And I wasn't home. And they said it's not covered because it's a window unit. So I called American Home Shield personally. I told them that it was a wall unit and that they needed to send someone else to check it. So I paid for that service for the second opinion. The guy came and said it's a window unit. So the 3rd time, I gave up. I took it to the consumer advocacy. Then they finally sent one guy. And I made sure I'm there, because I work out of town. The guy looked at it and confirmed it’s a wall unit so they ended up fixing it.

They have either unqualified contractors or the operators at Home Shield are trained to reject the claim in the hopes of 70% of the customers will follow suit that it’s not qualified.

I asked for my money back because when there's a second opinion, the customer has to pay for it. I never got paid and let it go. A few years forward, my dryer started squeaking. And it's a very expensive LG dryer. So we called and somebody came. They looked at it and like always, I'm not in town. They told my wife there's no mechanical failure, so they turned it down. Then I told my wife to wait for the squeak to get worse so we waited. She called again. Long story short, we called three times for the past 18 months.

I lost my job so I'm in town. I called American Home Shield and told them that mechanical failure doesn't necessarily mean that if the dryer doesn't spin, it's failed. There's a squeak. Squeak is a prelude to breaking apart. This is in the verge of breaking apart and they need to come and look at it. There are bearings inside. And I'm a mechanical engineer and there are bearings inside that were done and need to be replaced.

I told them they need to bring a qualified technician. They said I have to pay for it and I told them I'm done paying because I paid them three times already. And that I'm just going to turn this in to the consumer advocacy.

And then somebody else called, and this person was native English-speaking person. She tried to stop me from doing it. I told her every month, I pay them what we agreed I will pay for them to provide me protection. And when it comes down to providing any protection, they’re finding excuses. I asked her to provide a copy of the report about the claim.

When I'm getting on my portal, I can only go back nine months. And when I'm looking at the service calls that we placed for the dryer, it doesn't tell me what the complaint was, as in what we reported is defective. It doesn't say what the prognosis are. It doesn't say what corrective actions they took. It just shows when the call was received and when it was closed. They can’t show me the details of calls given about the squeaky dryer.

She told me they will mail it but to this date, I don't have it, and that was 3 weeks ago. I turned it in to the consumer advocacy and they got involved. The representative of AHS cited the same thing. “Our policy doesn't cover no mechanical failures.” And I asked her to show me where it says in the contract.

They said the reason the claim was denied was because I denied giving access to a technician to come and look at it. I said that they're not telling you the truth. It's only half the story. I said that I will not pay for a 4th person to come and look at it. They conceded. They brought somebody from the valley. This gentleman came and took the machine apart.

Long story short, he ended up changing 4 rollers. And in his report, it states that the rollers were cracked so he replaced them. It went away. It worked good for two days, and then some different squeak came back. I called them. We got it documented, and they came and replaced two more parts, which is acceptable. It's been a week and it's been working just fine.

So American Home Shield reported case is done. I'm having some lifetime challenges on my health. The consumer advocacy will assume the case closed if you don't respond within 7 days.

I called the consumer advocacy and spoke with a lady. I told her it’s been ten days but I was having health issues so I was not in front of my computer all the time, but this is not closed. They still owe me money for services we paid for callbacks to get erroneous reporting, and they still owe me where it says no mechanical failure is excluded. And so they reopened the case. I wrote another letter, and I believe there's a response from them. I'm yet to open up that email to see what it is.

I'm very dissatisfied. Dissatisfied is not the word I should use. What I'm concerned with is how many people these guys are abusing and taking advantage of people's naiveness, so that they’ll just pay the contractor to fix it because American Home Shield is not gonna pay for it. I'm just tired of them doing that. It's scary how many people they play this game with.

I also had a little bit of problem with American Home Shield last year. They do good and send people over, but the problem is they’re bringing people from places that are over an hour away from us. It would be better if they let us hire somebody to come and do the job.

But he technician was very, very helpful. In fact, he put me on the very end of his shift because I’m far away from where he lives. And he worked an extra couple hours just to come here and do my machine. So, I'm very happy with him.

They came out and, after inspecting the machine, they suggested to just get a new washer due to the high cost for repair. So the process with the home warranty and getting the replacement was easy. It's just with their third party that did the installation that I've been having issues with. They can't hook up the dryer. They keep telling me I need different pieces and that is not true. Besides that, working with American Home Shield has been very seamless.

The contractor was able to snake it out, and he said that there was a bit in there that needed to be cleaned. He was very prompt and a good guy. He cleaned up after himself. He needed a towel, which was fine, and he rolled up the carpet and everything. I’ve had two visits with AHS. So far, it’s worked out well.

Last year, when my fan motor on the air conditioner broke down, another technician came over and fixed it. It only cost me the service call, and they replaced the motor. I gave the technician a tip because it was done very well.

I have been with American Home Shield for about two years, and I’m glad to have it. Otherwise, I probably would have come out with about $1,000 for that air conditioner repair.

I was initially told it was lint. And then the whole basement flooded. So, they came back out and told me that it was the way that the pipes are laid out and there's nothing they can do. I contacted American Home Shield for a second opinion.

When I called them for the second time, they set me up with the same company. They came out and they told me there wasn't really much I could do. And then they gave me a quote for like $7,500.

The only thing that was frustrating for me was that the first provider called me maybe once. And then, I guess they listed me as not being able to reach. My doorbell's not fixed necessarily, so I didn't hear the call when somebody came out.

They said that the job was done, but they did come right back out afterwards. I wasn't super impressed with the customer service in the first place, but they got the job done.

The contractor came, and he was very courteous and nice. He showed me what I did wrong because I put the toilet tank myself. He let me know that I put the bolt on upside down, and that my sink in the small bathroom didn’t have a pipe on it. The toilet in the big bathroom has a bottom seal that keeps the smell from coming up, and he said the bolts were off. He had to get the approval from the company to fix all of that.

The only thing he fixed was the tank. He put the screws in it right side up. It’s perfect. He couldn’t fix everything else because they didn’t give me the approval to have it done. He said that the bolt on the toilet was missing and my tank didn’t have the pipe on it. If I had known they couldn’t provide that, I would have been happy to get it because I had everything. But I didn’t know until he got there. They sent me an email that only the toilet that he repaired was covered.

I’m getting older, and I can’t do what I used to do. Back in my day, I did everything for myself. If it’s something that I couldn’t do, I hire somebody.

I’m paying monthly, then I have to pay again when the contractor gets here. I read in the contract that each time they come out I had to pay $125. The representative told me that he would not charge me. But I went on and he had taken it anyway.

I would tell a friend or a family member to go somewhere else or check it out very closely and see what American Home Shield will do and not do. When people give me their words they’re going to do something, they’re gonna do it. Once I lose my trust, it’s not going back.

I don’t want them anymore. I’m not very satisfied with American Home Shield’s service.

I really like Sears, the way they do their work. I have gotten really good service. AHS had this other contractor, and I didn’t get good service from them, but they keep coming back out. Finally, Sears came in and fixed the problem with my microwave one time. But as far as this service with the washing machine, it was pretty bad.

AHS called Sears, and Sears said somebody cancelled the service, and they don’t know who did it. It just shows that it was cancelled. Somebody dropped the ball on it, apparently. They did not tell anybody that it was cancelled. I wonder how it can be cancelled when I’ve been calling about why they are not coming out. They had taken $100 out already, but then they cancelled it. I didn’t understand that.

I have two homes under them. I have put a claim on my dryer because it was making a lot of noise, and the washing machine from my son’s house was not working. I opened two claims. So I don't know if that was an issue because they had the same phone number, and that’s what I kept trying to ask them, and they said no.

I don’t know what happened, but it was horrible. It was almost a month before we could get it fixed. My son's wife was without a washing machine, where she had to go to the laundromat and wash. She also did a little washing here at my house. She’s got three kids, and then her husband works. I was pretty upset about that.

She just said it’s just too much. That was a big issue there. I was very unhappy with the service for that. As for my dryer, everything went the way they said it was going to be. There’s times it’s just that I can’t get things done through them.

The customer service gives you what you want to hear, but it doesn’t follow through. It falls through the cracks. They're fine, but it'd be nice if they could follow through with the claim to make sure it's being addressed and getting it done, instead of answering the phone, just taking notes, and throwing it to the side. They should close it out, not the serviceman.

I have been with American Home Shield for three years because it was a good price, and all of a sudden, it got hiked up even higher. They hike everything back up if you use them. It's like a bad thing to use them. I just used them this one time, and now I’m paying almost $30 more.

When they hike up, they don’t hike up a little. For example, if I was paying $69, they went up to $117. I guess I’m paying back for what they did for me. I don't get it. I only use them if I need to, and my appliances were almost new. I just did it for my protection.

But I like them. I like the protection that if something breaks down, they come out. I don't have to pay $100 just for them to come out. Then the parts, another $300 and all that good stuff. I like the service and peace of mind.

I’ve had AHS off and on for years. My last house purchase included it in the agreement, and when I sold that house, I offered the coverage to the buyers. Then, two years ago, when we bought our current house, the seller agreed to put it on our house, and I’ve since extended the contract for an extra year.

I would definitely recommend American Home Shield for a new purchase because you don’t know the condition of the house, the appliances, the roof, or the plumbing. They’ve taken care of me every time I’ve needed them.

Recently, AHS sent out Linco Home Repairs to do my spring maintenance on my heat pump, and everything looked good. So, for maintenance check, you have to contact AHS within certain months for your heat pump, and then within certain months if you have a gas heater in your house.

The communication was terrible. I talked to seven people and got escalated. They never told me they were sending parts or they sent parts to my house. I was out of town. That was very stressful for me. I finally called and asked them for a reimbursement for a brand-new washer and dryer. I don’t know what they want me to do with the parts now. I don’t really care for them anymore.

That's where my concern with American Home Shield is, whether they would be able to respond in a timely manner to be able to fix the problem that I have. And I would have thought that the whole purpose of this was that if something broke that was critical, they'd be able to provide me with the service that I need right then and there. That’s what I would have assumed that it was about, how this is supposed to work. But I've only had that one experience. That one incident really disappointed me. I would hope that if there was any consolation to that, they would improve that aspect of what they're doing. I originally bought it when we got the house. And the time when it ended—fortunately, I didn't have to use it during the initial period that I got it. I really considered not following through with it, but maybe I should stick to it.

The turnaround was extremely fast. I was quite surprised, since I live in a rural area and I’ve had trouble in the past getting a technician assigned. But this time, it was very quick. I think I filed the claim over the weekend, and someone was out here within a day or two.

I’ve used other home warranty services before and didn’t have good experiences with them. That’s why I came back to American Home Shield, even though we had left them a few years ago. It’s the best coverage I can find.