American Home Shield Reviews

The contractor arrived about a week later and was professional and knowledgeable. They identified that I needed to change the filter and addressed an issue at the back of the refrigerator. They also instructed me to run a gallon of water through the sprout before using it, which was helpful.

I've been with American Home Shield for about 2 or 3 years. I chose their service for the reassurance that if an appliance couldn't be repaired, it would be replaced for free. While my recent experience was a 5, in other instances, I encountered issues, such as with a leaking showerhead. The company required me to resolve issues behind the wall before they returned to fix it, which I found frustrating and felt they should track ongoing issues better to avoid additional charges for repeat visits.

Overall, I rate my experience with this claim as a 5 as well as the price. Customer service and coverage both get a 4. Despite some frustrations, I believe American Home Shield is worth purchasing for the peace of mind it offers in appliance repair and replacement.

I submitted my claim via the app, which was straightforward. However, getting someone to my house was another story. The technician was supposed to arrive within a certain window but showed up about an hour and a half late. I did receive a message at 3:50 PM stating they'd arrive between 4 and 6, and then another at 6:03 PM from the technician saying he'd be there in 40 minutes, arriving around 7 PM. Despite the delay, the technician was efficient and did an excellent job.

Unfortunately, I'm dealing with another claim related to electrical issues. I only have one company available through American Home Shield for electrical work, and scheduling has been a challenge since their hours don't align with my work schedule. I found their customer service generally helpful, but when I requested an alternative technician due to issues with the current provider's reviews and past performance, they couldn't accommodate this request.

I chose American Home Shield based on a neighbor's recommendation, as I moved into an older house. Overall, my interactions with American Home Shield's representatives have been positive, but the limited service provider options in my area have been frustrating.

On their first visit, the Sears technician claimed the coils just needed cleaning but didn't perform any cleaning himself. When I cleaned them, the issue wasn't resolved. Sears then canceled multiple appointments, and when they did show up, they’d drive off without even checking the appliance properly. Their technician eventually replaced the main board and relay for the compressor, which didn't solve the problem. It was a constant cycle of canceled and rescheduled appointments, leading to significant inconvenience as I couldn't operate my mobile food truck or store food, resulting in about $3,000 in lost revenue and additional daily expenses for eating out.

American Home Shield eventually refunded my original service fee due to the numerous issues. They arranged for Economy Heating and Air to step in. Unlike Sears, Economy Heating was professional and quickly identified the problem—a thermostat issue—which explains why the compressor was overheating and the refrigerator wasn't functioning correctly. We're now waiting for the repair approval.

Due to my poor experience with Sears, I've considered canceling my policy with American Home Shield. They need to reconsider using Sears for service calls as it could tarnish their reputation. I've rated my experience as a 3 out of 5.

If someone is considering a warranty, it's worth it for the peace of mind and savings on potential repair costs. The annual fee and service charges are manageable and the coverage is comprehensive, including appliances, plumbing, and electrical systems. There are no restrictions on calling for service as long as the issue persists.

Overall, I couldn’t be happier with the ease and effectiveness of the service.

I would rate my overall experience with American Home Shield as a 4.

The only downside is the cost, which has increased significantly over the years. I started paying around $35 a month when I first joined 18 years ago, and now it's $109 monthly with a $100 service copay. This makes it a considerable expense at $1200 a year, not including service calls. If the cost continues to rise, I might consider other companies like Sears due to my long-standing experience with them. Overall, I'd rate the price a 3 due to the expense. However, the online tools are excellent, deserving a 5.

The contractor who came was excellent. They diagnosed the issue efficiently and explained it to me in simple terms since I'm not familiar with how furnaces work. Ultimately, the problem was resolved, and my furnace is now working perfectly. I feel secure knowing I won't have to worry about this in the future, especially during winter.

Overall, I am very happy with American Home Shield's service. There was one instance during my first year with them when a plumber wasn't available to come for almost a week, which was frustrating. I prefer quick responses, and a week was not acceptable at the time. However, aside from that, my experiences have been positive.

This entire experience became very tedious; it involved around 20 phone calls back and forth between AHS and their contracted service provider. It became too cumbersome, so I decided to cancel my policy with them. While I've had the coverage for a couple of years, I felt it was more straightforward to directly hire someone to take care of any issues rather than navigating the claim process with AHS.

Thankfully, everything is fixed and working well now. However, due to the extensive back and forth required to get to this point, I wouldn't want to go through the same process again.

As for the pricing, it's standard with the market, although I noticed that the claim fee has increased, which seems to be a trend across the board.

I have used the online tool and visited their website, and I am quite satisfied with it. Overall, my experience with American Home Shield has been positive.

The initial contractor couldn't solve the issue, and it took three different contractors over approximately six weeks to identify and fix the problem. The last contractor was knowledgeable and quickly replaced the necessary part, resolving the issue. Due to the duration, I would rate the experience as a 3, even though the system has been working well since.

I've been with American Home Shield because a relative recommended it, expressing their satisfaction. I've had no problems with them and find them to be reliable. The pricing is reasonable, and the claim process is simple since they honor their claims. My only suggestion for improvement would be to ensure they screen their contractors.

Overall, the service felt like they went the extra mile, making the entire process smooth and informative. I would definitely give them a high rating, a perfect 5 out of 5 stars.

I've been with AHS for nearly three years, and this is the first significant issue I've faced. If asked by a friend or neighbor, I would describe American Home Shield as a good company overall. This incident was the only hiccup in my otherwise positive experience.

The process of getting the quote and the repairs went smoothly. There was a slight delay waiting for parts, but overall, it took about two weeks for the issue to be fully resolved. I'm pleased with the professionalism of the contractors and the service coverage, and I've only had to pay the deductible. Overall, my experience with their service has been positive.

I've been using AHS since I bought my first house; my sister recommended their service to me. What I appreciate most is how easy it is to use—they have an app that minimizes the need for phone calls, which I prefer as I often get overwhelmed with too many calls. I have found their customer service to be excellent and their coverage quite comprehensive, although the price recently increased. It used to be 89.99. Then it jumped up to 125. Despite this, I understand it's due to the current economic situation, and the coverage remains valuable.

I would rate my overall experience with the service as a 4 out of 5, particularly for its ease of use and effectiveness. I have also recommended it to my family and friends because it's been a reliable support for my home needs.

This was not my first claim with American Home Shield, and my experiences with them have always been positive. However, I experienced a delay in getting a part approved and processed, which took longer than expected. Improving the speed of claim processing would be beneficial.

I appreciated their communication, especially how they informed me about their arrival with a call 20 minutes beforehand. This aspect of their service was quite nice. Overall, I am very satisfied with my experience with American Home Shield and would rate them 5 stars.

Once a claim is made, they promptly send me a text assigning a contractor and indicating when I can expect contact to schedule the appointment. The contractors I've encountered have been professional, helpful, and polite. The last claim I made was for a slow leak in one of the drain pipes of my hot water heater. The contractor replaced the leaking component effectively, and everything has been functioning perfectly since then.

I appreciate the convenience of their service. Navigating their website is straightforward; it involves a simple checklist to specify the issue step-by-step. I'd rate my overall experience with American Home Shield as 4.5 out of 5 stars. The service is very handy to have when needed, so it's best to have it available rather than waiting until it's too late.

Initially, when they arrived, they informed us that they couldn't fix it for about two weeks due to a supposed unavailability of parts. However, we had confirmation from another heating and cooling contact that the parts were available and that they should be able to do it immediately. After some time, the Detroit Heating and Cooling technician agreed to return within an hour to fix the motor.

When he completed the repair, something was off, as the heat wouldn't shut off—it was a thermostat issue due to an incorrectly connected wire. We called a couple times and left messages to get them to come back out. After the first visit, the same technician came out four days later, ‘cause there was a weekend in between, and resolved the issue, acknowledging his initial oversight. Now, everything works perfectly fine.

The claim submission process was easy to follow, but due to the timing, it's inconvenient sometimes because there's no work over the weekend or a delay to get someone. While I wasn't personally present for the technician's visit, they resolved the issues eventually.

I've been using American Home Shield for a few years now, approximately three. Overall, I'd rate my experience with the company as a 3 out of 5.

I'm very satisfied with the customer service from American Home Shield. If a friend or family member asked for my opinion about getting a warranty with them, I would certainly recommend it.

I've had American Home Shield for two years at this house, and I was familiar with them from a previous property. My experience this time with Warhold was remarkably better than a previous encounter—I had a very poor experience with them at my old house, which was so problematic I had to escalate the issue to the Better Business Bureau. Thankfully, this recent service was a vast improvement; the technician was thorough and explained everything clearly.

The only drawback was the response time. Due to the urgent nature of the issue, I had to shut off all water to the house and no one could come out immediately. I had no water for two days, which was inconvenient, but otherwise, I would rate my experience with American Home Shield a solid 5.

While waiting for the part was frustrating, I understand that the delay was beyond their control since they were just ordering the parts.

If a friend or family member asked me about American Home Shield, there isn't a lot of great companies, so it's the best they could do. Despite my frustrations, I would rate my overall experience as a 4 out of 5, considering the customer service and quality of work.

Before that, I experienced a claim for our air conditioning unit, which I was present for, and the technician was excellent. He was very friendly and treated me well, calling 20 minutes before his arrival to ensure I was prepared. His demeanor and work ethic left a great impression on me—he was truly amazing.

Overall, my experience with American Home Shield has been highly positive. I don't have any suggestions for improvement at this moment. From my experiences so far, I would confidently rate them a 5 out of 5. The price, including both the monthly subscription and service fees, is fair. The customer service is exceptional, and the online claim submission process is intuitive. Additionally, the level of coverage provided has met all my expectations.

Despite some delays due to weather conditions, once everything was clear, service resumed promptly. I've been satisfied with both the technician's work and American Home Shield's service overall. I would rate my experience as a 5 out of 5. I'm confident in recommending American Home Shield based on this experience.

After several calls to American Home Shield, I finally got Sears involved. However, the situation didn't improve much. The first technician from Sears ordered parts based on his assessment, but when the second technician arrived, he disagreed with the first assessment and decided not to install the parts. This confusion left my issues unresolved, and my refrigerator is still making noises, which was one of the problems I needed fixed.

Overall, my experience was disappointing, and I wouldn't rate American Home Shield positively. I'd give them a 1 out of 5. I generally contact them by phone rather than through their website. Their customer service wasn't particularly helpful, hovering around a 3 out of 5, and given the unsatisfactory service, I feel overcharged for what I received and would rate the value at a 2 out of 5.

While American Home Shield has consistently delivered excellent service in the past, this particular incident left me dissatisfied due to the lack of follow-up and clarity about what was covered. Despite this hiccup, I still hold them in high regard for their overall service, rating it a 5 out of 5 for past experiences.

Throughout this ordeal, my interactions with American Home Shield have been less than satisfactory. They were reachable and they picked the phone up, but it was nearly impossible to get the necessary support or proper guidance from them. Whenever I reached out, communications seemed to fall through the cracks. I found myself constantly transferred between representatives, many of whom I struggled to understand due to language barriers. That's a problem on its own, and then I was also having orders canceled from different plumbing companies and I was getting email confirmations. I was lost with all of that. I expect somebody to give me guidelines and lay out for me what needs to take place.

I feel misled and unsupported, especially as a first-time homebuyer who invested significantly in this property. I give my home warranty company money every month, and they don't help. Based on my experience of confusion, canceled services, and lack of effective communication, I would rate American Home Shield at a one out of five stars, indicating my deep dissatisfaction. I wouldn't want anyone else to go through the same ordeal.

Overall, my experience with American Home Shield has been positive. The plumbing works fine now, and the contractor was great. The cost of the warranty seems fair to me, and I'd give that aspect a rating of 3 out of 5, as it's reasonably priced.

I have used their online tools and website, which were easy to navigate. It did take some effort to locate specific policy details regarding the fixture issue, but the website generally functions well enough, warranting a 3 out of 5 rating.

In sum, I'm overall satisfied with American Home Shield's services, despite the minor hiccup with the warranty coverage.

I had to submit a claim when our HVAC unit failed on a Sunday. The process was easy and quick as I just went online and filled out the form. A contractor arrived the very next day and resolved the issue promptly—a loose wire in our unit was the problem. The interaction with the contractor was straightforward and pleasant.

The overall experience with American Home Shield has been positive. I appreciate the simplicity and efficiency of their service. If I were to rate them, I would give them the highest possible mark. I genuinely feel it's a great benefit, especially for new homeowners who might not be aware of any underlying issues in their homes.

I really appreciate having American Home Shield because it acts like insurance for minor things, allowing us to avoid dipping into our savings when something goes wrong.

I probably first heard about American Home Shield on the internet, and now, we've been good customers for over 12 years. We appreciate what they do.

The contractor showed up and I explained that something was broken. They said they would order parts and it took almost 14 days before they came back so our claim was open for a long time. I had to send an email to AHS and the contractor showed up 17 days after. The only communication I heard after the original time that they showed up was that other time. But customer service-wise, they were helpful. My car was stuck inside the garage and the garage door would not open without having a ladder hold it in place. They helped open the garage and pushed the car out when I put it in neutral. They were very friendly and down-to-earth.

I’ve had good experiences as far as coverage. I’ve never been blindsided where I file a claim, the contractor shows up and says it’s not covered because a small little pin is missing, and you’re stuck with the bill. I've recommended AHS. It’s better to have coverage than to find out that you need coverage after the fact. We just use AHS as a secondary insurance because homeowners insurance won't cover a down appliance. It’s a little bit of a side investment because if the fridge goes, it removes a little bit of a headache. You don't have to find a technician. So, I'd rather be overinsured than underinsured.

The contractor from Emergency Plumbing LLC who came out was excellent. I actually initiated contact with them because I was anxious waiting for feedback. The contractor provided valuable information over the phone, helping me to determine whether the problem was inside or outside the house. This allowed us to temporarily manage the situation until he could arrive and fix everything.

I would rate my experience with American Home Shield a 4 out of 5. They're generally a good company, employing professionals who do a commendable job. Unlike some other home warranty companies I've dealt with, American Home Shield employs technicians you'd willingly hire on your own.

The peace of mind this service provides is priceless. I can submit a claim anytime using my phone, which is comforting. In the past, with another company, I faced a similar situation but couldn't get emergency help immediately, resulting in extra costs. However, with American Home Shield, I was able to reach someone quickly, even though the technician couldn't come until the next day. He provided guidance over the phone which allowed us to use the bathrooms temporarily.

American Home Shield is a great company, and I strongly recommend its protection for your home.

The technician was commendable. On a scale from 1 to 5, I would rate my experience with American Home Shield and their home warranty service as a 4.

I've been with American Home Shield for over nine years and currently have coverage for four houses with them. Generally, I reach out over the phone, and my customer service experience has been pretty good as of late, with no significant issues. If there's ever a service delay, it's minimal, and they are quick to address any problems.

I often recommend American Home Shield to friends, advising them to get some coverage for peace of mind in case things break down. However, I do find the cost of their service to be on the higher side.

While I'm aware that they have a website and app for setting up requests, I personally prefer to talk to a live person. Overall, I would rate my experience with American Home Shield as excellent.

Overall, my experience with American Home Shield has been excellent, and I'd confidently rate them 5 out of 5 stars.

However, I would rate American Home Shield a 2 out of 5. Over the years, I've encountered several issues with them. Specifically, their warranty coverage has been disappointing. For instance, I had to pay for my air conditioner replacement out of pocket because they only offered $3,200, citing wear and tear was not covered. What is the warranty for though?

Parts break, and I have tried to use American Home Shield for that as well. When my compressor broke, I had to wait three weeks to get them to send somebody out, then I had to wait for them to agree to pay for it. I had to pay partial on my own too. The warranty coverage does not meet expectations, as they don’t fully cover necessary parts. Recently, I had to spend $1,000 on a new air conditioner due to inadequate coverage.

While the scheduling and service attempts are appreciated, the fulfillment of the warranty terms overall falls short of what was promised.

Submitting the claim was straightforward, although there was confusion due to having two AC units at the back of my house. One AC went out, then the other one went out about a month later. They were confusing the ACs and what work had been done to both ACs at the same time. The mix-up left us without air conditioning for about three months during the summer, which was quite unpleasant.

The last contractor we dealt with was good. However, over the past several months, I've had to interact with 3 or 4 different contractors due to the need for multiple second opinions. That's what caused the confusion between the issues of both ACs. This time, the guy from Higginbotham Air Conditioning knew exactly what to look for, because he had been out there the last time as well. His familiarity with our situation was a relief.

If I had to rate my experience overall with American Home Shield, it would probably be a 3 out of 5. Their customer service, on the other hand, would get a 1. The price of the warranty seems average compared to other policies, so I'd give it a 3 or 4. As for their online tools, the initial online submission process was easy to use. We first started off with putting it online, then they made the phone call to us to set up appointments.

I hope this helps others consider what to expect with American Home Shield.

I contacted American Home Shield, and they've been proactive in getting replacements for the appliances. I've been extremely happy with their customer service throughout this process. My experience with American Home Shield has been absolutely positive, and I would recommend them without hesitation.

Previously, I faced a more challenging situation. American Home Shield struggled to find a technician in my area, Hampton Roads, Virginia, which I found surprising given the high population density. I ended up hiring someone myself and was reimbursed later. While this process was a bit inconvenient, the reimbursement was appreciated.

Overall, despite some hiccups, my experience with American Home Shield has been positive, and I would rate them 4 stars.

Overall, I've been satisfied with American Home Shield and would recommend their service to others.

I have been with American Home Shield for a very long time, primarily because whenever I call them, they address and take care of any issues. Overall, while the response is generally reliable and satisfactory, I still need to contact them to address the recent problem with the shower head seal. Despite this, I would highly recommend their services.

As a realtor, I frequently use their online tools, but I found it odd that garbage disposal wasn't an option during the claim process. Overall, I'd rate American Home Shield a 4 out of 5. The customer service and price for the coverage get a 4 as well. However, my rating on the functionality of the online tool dropped in this scenario, offering room for improvement.

I had to fight, cuss, call, and cuss to get somebody to get me somebody out there to fix that furnace. Then when Guaranteed finally got back out there, the house was filling up with the poison that came from the gas. My sister has medical issues and she was in a cold house. American Home Shield kept putting me through and telling me somebody was gonna call me, but they got my money. I had to tell them that I was gonna sue them for every penny I paid them so I could get my furnace fixed.

Guaranteed Services came to my rescue when American Home Shield finally agreed and took care of the furnace. We got a brand-new furnace. But American Home Shield's customer service people were lousy. They didn't hear my needs, but they took my money. Matter of fact, they kept calling me trying to tell me I ain’t paying my bill and you were drafting my account.

American Home Shield needs to be a little bit more compassionate, especially during the wintertime. Their system needs to have an elevation when it's an emergency. With my sister having an illness, they should have taken consideration and not waited another three weeks, and I had to keep calling back. Somebody should have been reaching out. Somebody should have said, “You know what? We see this needs to be elevated, not the normal elevation.” But they didn't do that. They made me wait trying to reach somebody who they couldn't even reach themselves, and kept telling me, “Well, you want to try to reach out.” I told them, “For what? I didn't hire them. Why you didn't send the people you sent the first time?”

American Home Shield sent Guaranteed Service to service the furnace, but then they got this man to fix it, and that was the problem. Then Guaranteed Service had to come back. But they were so nice. They tried to work over their time to get my sister some heat once they came back, and they’re the ones who deserve all the praise. They tried to flip it and rush American Home Shield to get that furnace for them so they could get it done for my sister. I got two houses I got under American Home Shield. So they need to hear from me because they're getting my money. They’re getting over $100 a month.

The tech arrived on Wednesday, February 12th, to diagnose the problem. The tech determined that a replacement part was needed and the part was ordered on the 12th. I was informed that delivery of the part could take up to 7 days. And it did. When AHS was informed of the time frame to receive the part, it should have reassigned the project. My family and I ended up renting a hotel room for 2 days. The part was finally delivered on February 20th and the repair was made on the same day. Very unhappy. Searching for my next Home Warranty plan.

They were supposed to be here between 11:00 and 4:00 and I had an appointment that day. I told him we had somewhere to go. I asked if he'd be able to fix the garage door and he said he didn't know and that we were gonna have to see what they say. He talked to my husband for a minute and he was going on and on about how our garage door was out of code. He said it was supposed to be a new spring system.

We didn't hear anything and I tried calling Winston Doors to see when the spring would be in and if they'd be able to fix it. But they couldn't tell me anything and I had to call like 500 times just to get someone to answer the phone. I called AHS and they said they had not gotten the paperwork to see what needed to be done. Mysteriously, in the next hour, I saw on my online account with American Home Shield that the authorization had been approved and next thing I knew, I received a text message that I had an appointment on a certain day from 11:00 to 4:00.

My husband was at home and was waiting all day but 4:00 rolled around and nobody had shown up. I looked on American Home Shield and pulled up the text message. My appointment had been changed to 12:00 to 6:00. No one called me to change the appointment. I was just supposed to miraculously know this without being notified. We waited and no one came. I called Winston Doors and asked when the tech would be here and the rep said they didn't have me on their schedule. My husband called AHS and they said no one ever confirmed the appointment. But the text message didn't say I needed to text them to confirm.

No one from American Home Shield ever contacted Winston Doors, from what I was told, that I had an appointment. Then, they told me they couldn't make an appointment for a week and a half. I told them I had already been waiting. I waited a week for my original appointment and a week and a half for them to supposedly order the spring. I was not waiting another week and a half because they couldn't communicate and come to my home to fix my garage door. They said someone could be here the next day from 9:00 to 3:00 but I said I was not gonna wait at home for six hours again. After a long time waiting on hold -- and we were on the phone for over an hour and a half -- they said that they would come at 3:00.

My husband and kids were home and the tech showed up at 5:00. I took him to the garage and he asked if I could open another door. I again told this guy that it was locked. There were boards and I preferred not to unlock it. I told him I thought they were coming at 3:00 and he said they don't give specific times. I was trying to tell him what had happened but he just kept cutting me off and told me he was in a hurry. Then, he said he didn't think he could fix my garage door because it's a one-spring system. I told him he should have that on his truck. He was here to fix it. He said he didn't know if it got loaded. I told him I had already been dealing with this for more than two weeks and he was being rude. I told him he could talk with my husband. My husband came out there and he told him that he was in a hurry because he had to get to his next appointment before it got dark. That doesn't mean to be rude to me because you're late and it gets dark in 30 minutes. But he had the spring and he put it on.

But he didn't make my door, so it closed all the way and I had a gap in my garage door. We had to call Winston Doors again like 10 times to get them to answer the phone. They finally answered and the rep said they can't get back out here for a week and a half. I told them they fixed my door improperly and they agreed to come out within two days and the tech adjusted the door.

My husband called American Home Shield and told them it was poor customer service. That was the second time. The last time we had someone come fix our stove, we also had a similar situation. American Home Shield is using companies that are really rude. They don't have good customer service, it takes forever for them to come out here, and they don't submit the paperwork to AHS in a timely manner. We're just waiting forever and that's crazy. My husband spent I don't know how long getting transferred from person to person to person to get someone to hear our complaints about the situation and we're supposed to be getting back the fee that we paid to get the garage door repaired.

In terms of customer interaction, I found the representatives to be often rude and unhelpful, seemingly uninterested in truly resolving the problems. Over my many years with American Home Shield, I have unfortunately seen a decline in their service quality. Despite having been a customer for 14 years and once being highly satisfied with their offerings, recent experiences have drastically shifted my perspective. While their sales and marketing efforts have been impressive in the past and I have insured two homes with them, the service received of late does not reflect their promotional promises.

The price of the warranty has also increased substantially while the value has decreased, now offering less suitable replacements and services for my needs. It used to be $75 a month and $50 for my service fee. Now, it's $180 something dollars a month and $100 for service fee. Despite the easy functionality of their online tools, the dissatisfaction with their core services and coverage deeply overshadows any benefits. I would currently not recommend American Home Shield to others given my recent experiences.

I also want to mention the technicians who visited. The first one was very nice and professional, but the second technician wasn't as communicative and did criticize those who came before him, which I didn't appreciate. However, apart from that, everyone was courteous and respectful.

As for the customer service, I would rate it highly. The process of purchasing my home warranty through them was smooth, and the representative offered me a discount, which was unexpected but very welcome. I've had to deal with several appliance breakdowns recently, and having this coverage has been a relief, especially as I've lost my husband and everything seemed to start failing at once.

All in all, I'm very satisfied with American Home Shield. They lived up to their promises regarding the services they provide, and I appreciate the peace of mind that comes with their coverage. I'm happy to recommend them based on my experiences.

While the initial claim process with American Home Shield was smooth, I was dissatisfied with the delays and communication regarding scheduling the subsequent vendors. This aspect could be improved to ensure quicker service, especially when the initial vendor can't handle the problem. Since the repair, the oven has been working well without any issues.

Most of the time, my needs have been addressed by American Home Shield, but I have had some issues. I wasn't happy with the garbage disposal and also had a dishwasher repair in the past. The technicians provided weren't great, and the replacement garbage disposal and faucet weren't as good as the original models. While I appreciate the security of having a home warranty, the quality of these replacements has been disappointing, considering it is a service I use only about once a year.

Overall, I would rate my experience with American Home Shield as a 3 out of 5. While I'm generally satisfied with them, I'm not particularly thrilled with the quality of the products or the usefulness considering the cost. The customer service, however, deserves a 5 as they've been polite and effective. The pricing and the online service experience are decent for the most part.

However, I encountered a significant issue when it came to replacing my boiler. The compensation value American Home Shield offered was much lower than the actual cost. They provided only $1,000 for a boiler replacement, whereas purchasing a new one cost around $5,000. This meant I had to pay an additional $6,000 out of pocket. It seems the values they assign to certain items are much lower than their market cost, leading to increased expenses for consumers like me.

While I would still recommend them for certain repairs, the experience highlighted that sometimes their financial support falls short of actual replacements. Overall, I would give American Home Shield a rating of 2 out of 5. Their customer service often seemed unsupportive when help was needed, which affects the overall experience.

The marketing and pricing seemed reasonable—I'd rate them a 4 each for the pushy but effective sales approach and the fairness of the product's price. The online tool was effective, so I'd give it a 4. I once attempted to disconnect my service due to these issues, but the process was cumbersome, leading me to continue despite my reservations.

I typically make service requests online, which is straightforward. However, the interaction is predominantly impersonal, making it feel more transactional. One downside I’ve experienced is the lack of transparency regarding coverage. For instance, I was surprised to find out that my upright freezer wasn’t covered because it wasn't a refrigerator/freezer combo. This information emerged only after the technician’s visit, resulting in some unnecessary charges and inconvenience.

My dealings with their customer service have been mixed. Some representatives seem uninformed on coverage details and often need to consult supervisors for simple queries, which can be frustrating. The overall customer service experience would rate a 2 out of 5 due to these issues.

Despite these occurrences, I still find the service to be reasonably priced for what’s covered. The website itself is easy to navigate, mainly focusing on service requests, which is quite user-friendly and would also rate a 4 out of 5.

Overall, American Home Shield has provided a decent service, although the quality seems to have fluctuated over the years. I'd give my overall experience a 3 out of 5 as their initial service was excellent, but recent interactions have been less satisfactory.

I've been with American Home Shield for about ten years. My previous experiences were satisfactory. They've replaced several items in my house, like an oven, washing machine, and a tankless water heater without any issue. The technician they sent for the heater seemed knowledgeable, identifying the problem as a possible issue with a relay and commenting on the age of the unit. However, they never followed up after informing me that they wouldn't cover the repair.

I am disappointed with the lack of direct contact with their customer service. It's frustrating not being able to speak to someone directly or having a proper channel to dispute the claim. Despite my past satisfaction, this experience has left me very dissatisfied with American Home Shield.

There was a negative experience last year when communication was poor. My hot water tank was leaking during the summer, and I had to go to the gym for showers. The company frequently changed their appointment times, which was incredibly frustrating as I had to take time off work. They once tried to schedule a repair late at night, which I declined because I live alone with my daughter. It would have been easier if they just informed me about delays.

Apart from that incident, the vendors they usually send out are good. I prefer to use those who are familiar with my home, like those who originally installed my systems. Even though I've had some pricing disputes with American Home Shield in the past, I believe they are one of the best companies, which is why I continue to use them. Overall, I would rate my experience as a 4 out of 5.

The technician from May Heating seemed more knowledgeable than previous ones. I’ve had issues with technicians not being able to fit into tight spaces like under the house or in the attic, but this guy was more competent. However, there was an issue with the unit's power supply, which led to a frustrating back-and-forth between the HVAC and electrical guys. They wouldn't address the electrical issue, which left me stuck. Eventually, they just added some freon, claiming it would fix the heating, though I remembered being told before that repeatedly adding freon signified a leak.

Rating American Home Shield, I'd say a 3 or 4 out of 5. They've improved over time, but they're still not as exceptional as my experience with Old Republic. What I appreciate about American Home Shield is the ease of making claims online. However, sometimes there are language barriers when calling customer service, which can be challenging.

If I were to recommend American Home Shield to friends or family, I'd say they're not bad. They offer competitive deals and are one of the companies I'd suggest, alongside Old Republic.

Overall, while the renewal rate increased, which they explained was due to rising costs, I decided to give them another chance. Though I hope costs stabilize, I'm optimistic about the service standard improving.

The first contractor they sent claimed that parts were missing and couldn't complete the job, which I found inaccurate. Fortunately, after I refused to pay more, they sent a second contractor who managed to fix everything that the first one couldn't. That resolved the issue, and the appliance has been working fine since the repair.

While I appreciate having this kind of insurance because it's tough finding reliable contractors across the US, there were pricing concerns. Even though they advertise plans in the range of $45-$50, my plan has unexpectedly increased to over $80. I might have to cancel and re-sign to get a better rate. While it involves a 30-day waiting period, I can wait 30 days to get the lower price.

Overall, I'd say the service is decent and cost-effective compared to other limited options, and I would recommend it. However, their approach to pricing and contractor selection could use some improvement.

When I submitted a claim online, it cost me $125, with the expectation that a plumber would address the issues. However, scheduling the appointment took almost three weeks due to rescheduling, and communication with the plumber was lacking. Once the plumber finally visited, the service cost unexpectedly amounted to nearly $500 for issues that American Home Shield wouldn't cover, citing improper installation during my initial remodel.

Despite requesting email communication about a possible payout, as of yet, I haven't received any follow-up. While their online tools and customer service were satisfactory, I am disappointed with the coverage provided and ultimately plan to cancel my policy. Overall, I found the coverage to be unsatisfactory, even though I had initially signed up based on positive recommendations from friends.

I'd rate my experience with A1 Plumbing and American Home Shield as a 4 out of 5. Their customer service is courteous and gets the job done. For the costs associated with their service, I'd also give them a 4 out of 5. My biggest gripe is with their website - it doesn't function for me. Even after inputting my contract number and following all required steps, it still doesn't allow me to book service. Due to this ongoing issue, I would rate their online platform a 2 out of 5.

My past experiences with American Home Shield have been mixed. The first time I needed service was for my refrigerator, which took about three weeks to repair. Unfortunately, it only lasted a month before I had to contact them again and pay once more. The second repair was faster, taking about 10 days, and the refrigerator is now functioning properly.

When it comes to their customer service, it typically starts well but lacks follow-through, primarily due to the vendors. If I were to rate my customer service experience, I'd give it a 4 out of 5. As for the overall coverage and product, I would give it a 5. The website is user-friendly and navigable, and I rate it a 5 as well.

My decision to go with American Home Shield was influenced by my realtor during the purchase of my new home. As for the price, I feel it's fair. Overall, while American Home Shield is a fine company, they could benefit from ensuring their vendors are efficient and reliable.

I generally set up requests through American Home Shield online. They responded quickly Even though it was on a weekend. Twin City called me on a Sunday and asked if it was OK to come out Monday morning.

I've been with American Home Shield for about a year and have been very satisfied with their service. I would definitely recommend them to friends or family considering a warranty and tell them it's a good idea. Their pricing is reasonable. Overall, my experience with American Home Shield has been excellent.

However, the process of submitting a claim is frustrating. The customer service representatives are difficult to understand, possibly due to reading from scripts and being from another country, which happens every time I call. It often takes too long to find a contractor as well. Despite these challenges, my past interactions with the technicians have been positive – they are competent and perform the necessary repairs.

While the coverage provided by American Home Shield is satisfactory, at times it feels overpriced for the service level. The online tools have not impressed me either. Overall, the technicians are reliable once they are assigned, but the initial steps to get service leave much to be desired. We plan to terminate our contract within a month as we are preparing to move.

Having this coverage has been especially important because my husband used to handle all our repairs, but due to his illness, he's unable to do so now. Ahs has been a great help, offering peace of mind and eliminating concerns about unexpected repair costs. It’s truly been a blessing, and I plan to continue using their services.

My overall experience with American Home Shield has been positive, though the first time I needed them for an air conditioning issue, it was rather challenging. It took three attempts from the mechanic to fix it, leaving the air conditioning system off for 2 days, which was inconvenient. Because of this, I'd rate the air conditioning service as three stars. On the other hand, the electrical issue was resolved promptly, and I'd give it five stars for that. In general, I'm satisfied with the service, especially since they handle things on time, and I would recommend them to a friend.

Disappointingly, they refused to replace the faucet despite it being covered in the contract. My dissatisfaction extended to the technician leaving a bag of trash in my driveway, which was unrelated to my job, and there was no follow-up after I reported his rude behavior. Though I requested a different contractor to address the incomplete job, no one else was sent. On one occasion, they had to send another technician to finish the plumbing work previously attempted by someone else. Given these experiences, if improvements aren't made soon, I may consider another company. The cost of the service, which is about $1,200 a year plus $100 per call, warrants reliable service and attentive follow-ups.

Submitting the claim wasn't straightforward. They initially sent a contractor to assess the situation, but I had to request a second opinion, as I frequently do, due to their initial reluctance to cover replacement costs. This incurs an additional $125 for each assessment. Although the contractors acted professionally, the final resolution wasn't favorable to me. The company deducted $703 to cover the service calls, making it impossible for me to replace the appliance with the cash received. American Home Shield's customer service needs significant improvement. Hanging up on customers who challenge their decisions is unprofessional. I'm paying them monthly for reliability in times of need, yet they seem to evade their responsibilities.

Despite these frustrations, I appreciate the coverage American Home Shield offers. They cover appliances and systems, offering peace of mind with the payment of a deductible. However, the reliability of the contractors they send out is sometimes inconsistent, and the rising monthly fees, which started at $55 and are now over $100 for some policies, are concerning.

The service does offer good coverage when claims are approved, and they often help offset costs for larger replacements, like my heating system. However, there have been occasions where claims are denied over small technicalities, which is frustrating. The customer service is decent, and overall, I would rate American Home Shield a 3 out of 5 for coverage and customer service. The increase in pricing is significant, and I would rate it 2 out of 5.

Additionally, my husband had a mishap involving the dishwasher, and thankfully, it held up well. We've had to utilize American Home Shield's services for other issues, such as our furnace, which we felt might have shortcuts due to the way our townhouse was built. Each time, they've responded promptly, which has been reassuring. Overall, we're satisfied with American Home Shield as they've helped us rectify various issues. Although we are new to using such a service since moving from rural Iowa, the fees seem reasonable because we only had to pay once for an issue like the dishwasher, even if the technician returned. We've filed claims both by calling and online, and both methods have worked well for us.

We're happy with American Home Shield and would feel comfortable rating them positively based on our experiences.

American Home Shield provided us with a list of replacement options, and we could choose the one we wanted. Depending on our choice, we could contribute additional money towards the new machine. The replacement was supposed to arrive on a Wednesday but eventually came on a Friday, so it took about a week in total. The new washing machine has been perfect since it arrived, and I've had no more issues with it. While they were helpful, I find the service expensive. I prefer to remain anonymous in sharing this review.

When WarHold Mechanicals LLC arrived, they assessed the situation, explained the issue, and began working. They determined the necessary parts needed to be ordered, which took about 3-4 days to arrive. Once the parts were in, they returned and completed the repair. Currently, everything is operating smoothly, although I'm in need of a new thermostat, which is unrelated to the initial issue.

I've been with American Home Shield for over two years, thanks to recommendations from my brother and real estate agent. I'm very satisfied with the service. The process is simple; if I have an issue, I can email or call, and if it is covered, I just pay the deductible and they send someone to resolve it. It's really hassle-free, and they don't bombard you with unnecessary questions.

Overall, I'd rate my experience with American Home Shield as excellent, as it provides a straightforward solution for home warranty needs.

The technician could not repair it on the first visit because they needed to order parts. I initially waited about four days and ended up calling Air Max myself to follow up on the part order. It turned out there had been a delay because American Home Shield needed to approve the order, which hadn't been done. Once I gave the go-ahead, the parts arrived in a couple of days. As for the technicians who were sent out, they were very professional and polite. However, I did have a previous issue with a different technician when dealing with an AC unit, and I requested not to have that person come out again.

The contractor from Assist Services TNINC arrived on time and was very professional. Although he didn't explain the repair process in detail, he identified that the clutch needed replacement. The part had to be ordered, but he returned within a couple of days, as promised, to complete the repair. Now, even though my washer is an older model, it's working fine.

I would rate my experience with American Home Shield as highly satisfactory. This was my second claim with them, and both experiences were smooth, with prompt and professional service. For the first claim, involving a dishwasher, the process was similarly efficient, with the repairs completed in a timely manner.

Overall, I would recommend American Home Shield to friends and family for their reliable service.

The situation worsened when we had freezing temperatures, and Patio Pools neglected to secure the leak, risking damage to underground pipes. This oversight was alarming, especially since I'm located in a high desert area that can get quite cold.

Throughout this ordeal, American Home Shield has been supportive by ensuring I only pay the deductible. However, Patio Pools sent me invoices totaling around $2,900, which I was not responsible for due to the coverage. It’s concerning because I believe there might be others who have wrongly paid these invoices, suggesting a potential pattern of deceptive billing practices.

Patio Pools’ service quality has been lacking. There was still debris entering my pool even after they said the filter was fixed. They took pictures at my request to document the situation, which revealed plastic inside the filter, something my pool maintenance person confirmed should not be there. This raised doubts about Patio Pools’ competence, especially since they are the ones who originally built the pool.

American Home Shield handled my inquiries efficiently and reassured me that they have taken note of the billing issue. They promised to flag Patio Pools in their system, preventing future assignments of this vendor to my property.

This experience has been drawn out since November, characterized by numerous delays and unprofessional behavior from Patio Pools, including missed appointments and a lack of transparency. I was informed that American Home Shield may not use Patio Pools again, and I was advised to recommend a preferred contractor should future issues arise.

Overall, American Home Shield’s support has been commendable, but the challenge lies with Patio Pools’ poor service and potential fraudulent billing practices. I hope American Home Shield investigates this further for the benefit of all their customers.

I've been sharing my positive experience with friends as I genuinely like the service from American Home Shield. Overall, I've had a great experience with their service, price, and coverage.

The technicians were professional and respectful. After some issues were initially identified by an inspector, such as exposed wires that should have been covered, they returned promptly to rectify these problems. Now everything is working perfectly.

Overall, I've never had a problem with American Home Shield. Although the cost tends to rise, the security and peace of mind it offers during emergencies are invaluable. I'd never consider getting rid of it.

This is my first year with American Home Shield, and my overall experience has been great. The customer service is friendly and there's been some confusion due to having two units with similar coverage, but it was handled well. I've also dealt with a refrigerator claim previously, which also went smoothly.

In terms of customer service, coverage, and the sales process, I would rate everything a 5. Although I felt slightly overwhelmed by the marketing, the service I received was excellent. Additionally, the pricing was fair, offering comparable options to what I had for my refrigerator, and I had the freedom to choose where to make the purchase. As for the online tools, while I haven’t used them recently, my previous experience would rate them as a 5 too. Overall, I have been very pleased with my experience with American Home Shield.

Eventually, they replaced my dryer, and I was delighted with the replacement process. The new machine is functioning fantastically and is of excellent quality. I expected a cheaper model, but they offered several choices, making me very impressed with the quality I received.

I also had a separate issue with plumbing, where they sent three people to address the problem. Although there was some uncertainty because it was underground, they managed to resolve it satisfactorily.

Overall, my experience with American Home Shield has been positive, and I would definitely recommend their services.

Though I usually set up calls through their automated service, the turnaround for the service was quick—usually within a day or two. I value this efficiency, and as a result, I often recommend American Home Shield to others.

However, there was one instance around two years ago regarding my water heater where the situation was quite urgent. The experience was less than satisfactory mainly due to a challenging communication process, possibly because the support center was located overseas.

Despite this, I would still rate my overall experience with American Home Shield highly, giving them a solid 5 stars because I have frequently recommended them. However, my only concern is the increased pricing and copays, which have noticeably risen over time, affecting my rating of their pricing to about 4 stars. Overall, I appreciate their service and efficiency.

Despite this, previous claims have generally been handled well. The process of calling in a claim is straightforward, but the response time can be a problem. For instance, when our only bathroom was out of service, they took too long to address the issue, which is quite inconvenient when there's no alternative.

Though I've mostly had good experiences otherwise, this particular incident stands out. I would rate American Home Shield a 3 out of 5 due to the slow emergency response and the issue with the plumber.

Overall, I have recommended American Home Shield to family members, and some have taken up the service. I appreciate having a service that can quickly connect me with contractors since I'm not familiar with local plumbers or handymen myself. However, I also had a case where I had to pay $5,000 out of pocket for a new air conditioning system, while a friend of mine, a fellow recommender, had a similar installation for less, raising questions about pricing.

In terms of customer service, I would rate it a 3 out of 5 because communication can sometimes be difficult. For the price and coverage, I feel it's a mixed bag, warranting a 4 for price. This reflects the fluctuation in cost-sharing based on the service provider they connect with.

The first plumber they sent was unprofessional; he installed an incorrect water supply line and, when I pointed out the mistake based on my experience in real estate, he responded rudely and left abruptly. This kind of service is simply unacceptable. To make matters worse, this same plumber had issues two years prior with a similar repair, which resulted in the rejection of the claim back then as well.

While the representatives from American Home Shield are polite and apologetic, their apologies come with no resolution. The entire situation has been incredibly frustrating, especially when I consider the cost of $700 annually for their services and the increased service fees. After this experience, I am seriously considering canceling my policy once the current issues are hopefully resolved in another week.

I felt it necessary to share my experience because the frustration and lack of service from both American Home Shield and their assigned plumbing company have caused unnecessary stress and inconvenience. This experience has also affected my ability to recommend American Home Shield to my real estate clients, as both my clients and I have faced similar negative experiences.

Overall, my experiences with American Home Shield have been generally positive, although it varies. While sometimes the technicians fix issues on the first visit, there are occasions when they need to come back because parts need to be ordered. They usually resolve issues in a timely and efficient manner.

When Gateway Plumbing arrived, I found the technicians to be nice, but unfortunately, the hot water heater is still not fixed. I haven't been informed yet whether it will be repaired or replaced.

I've been with American Home Shield on and off since about 1999, often due to our moving as part of military life. While generally we've had good experiences in the various homes we've insured, there have been issues, such as when I couldn't get service for my stove and dishwasher three years ago, leading me to just buy new ones. Despite this, I generally find the service beneficial, particularly for people who can't afford to replace items outright. It's been useful when things break, though there have been many years we've paid without needing to use the service.

Overall, I would rate my experience with American Home Shield as excellent and would recommend them to friends, especially for new homeowners. However, I'd advise potential customers to consider that while the service fee may be more manageable than replacing appliances, service availability can vary based on location.

I've been with American Home Shield for about two to three years for peace of mind. What I like most about the service is how fast and reliable it is. However, I think it would be better if there was more clarity on what is included and what is not before signing up for any service. I would tell friends and family that American Home Shield is worth it.

Submitting the claim was straightforward. I prefer calling them directly, and they were quick to process my information and provide follow-up details via email. The contractor they sent was excellent, offering additional maintenance suggestions that proved helpful.

Overall, my experience with American Home Shield has been positive. They responded swiftly and accurately, which is why I trust their services. In the 20 years I’ve lived in my home, I never realized my heater needed significant repairs until now – the improvement was remarkable.

I highly recommend American Home Shield for their prompt service and excellent contractor connections. My overall satisfaction and their coverage of my warranty have been excellent. The only small downside was the $125 service fee, but it’s worth it considering the quality of service received. I've been very pleased with their performance, especially their ability to quickly get the right people out for service and repairs.

The board they ordered arrived at my house, contrary to my expectations of it being sent to their service center. This miscommunication delayed the repair by another week. Eventually, they came back when scheduled, installed the part, and left without much interaction. Although the stove was working after that, the service experience was less than satisfactory.

On a positive note, I previously experienced a very efficient service from American Home Shield when dealing with an air conditioning issue. The swift response and effective resolution made that situation much easier to handle. The contrast between these two experiences highlighted the variability in service response depending on the type of issue. Overall, I understand the nature of home warranties, but the time taken to resolve the plumbing issue was lengthy and frustrating. Despite this, I acknowledge the satisfactory resolution once the right contractor was found.

However, my first experience with American Home Shield was less satisfactory. I had issues with some valves, and the plumber they sent was unprofessional, both in appearance and service. He opted to spray WD-40 on the valves instead of replacing them, which didn’t resolve the issue.

Despite the initial hiccup, subsequent experiences improved. A different contractor successfully addressed problems with my refrigerator, and the furnace repair team was persistent in resolving the issue.

One aspect that stood out as challenging was the dual-company structure American Home Shield operates under. It was confusing to deal with two different entities, making the process complicated and unclear at times. Additionally, I found their online tools difficult to use and preferred speaking to someone directly.

Overall, while my experiences with the contractors were varied, the warranty coverage itself was satisfactory, though the pricing might be a bit high for what you get.

This was my first experience with American Home Shield and I was very pleased with the company they contracted. The overall service cost is worth it, though I was confused about the $3,000 replacement fee for a new unit, as I thought it would be a total replacement. Nevertheless, I'm doing fine for now and thankful for their help. At 66, I still work and need reliable service without getting taken advantage of. Repairmen have let me down before, but Fast Response was fantastic.

Overall, I've filed four claims with them, and three of those went smoothly. However, there was one instance where the vendor came out and claimed everything was fine, even though it clearly wasn't. In the end, I explained the situation to American Home Shield, and they refunded me the charge, which was good customer service.

One area for improvement is their customer service response time, especially when trying to reach someone in a leadership or managerial role—it can take quite a while.

As for their vendors, it's hit or miss—some are great, while others are just average. Generally, I'd rate my experience with American Home Shield as a solid four out of five.

The plumber quoted around $275 for the hot water heater replacement, insisting that it wasn't covered. However, after some back-and-forth and a lot of phone calls, it turned out that the valves were covered. The main issue was a miscommunication which seemed to stem both from the language barrier with the plumber and the assumptions made by the plumbing company. Eventually, a three-way call with American Home Shield and the plumbing company sorted it out.

While the plumber sent was hard to understand, he did help by leaving the old parts with me, proving no modifications were made. The parts were just replaced, which contradicted what had initially been recorded.

While my online claim experience was smooth, as the platform is straightforward to use, the customer service over the phone was lacking. I needed to make about 12 calls in a short period to get through to a helpful representative. In terms of repair quality, everything has been working fine since the adjustments.

When it comes to costs, I faced an issue with the pricing of a shower handle that wasn't covered. The company's quotation wildly exceeded what I could find on my own from retailers, which was quite frustrating.

Overall, while the American Home Shield's website is user-friendly, the persistent issues with customer service and pricing discrepancies made my experience less than satisfactory.

Generally, their customer service is good. They have a dispatch center that helps in scheduling appointments and arranging maintenance, which I find convenient. However, I do think there’s room for improvement, hence why I would rate my overall experience with American Home Shield a 3 out of 5. Their customer service experience gets a 4, indicating I’m quite satisfied with it.

As for the pricing, I feel it’s average. I use their website frequently to log in and request services, and it's quite user-friendly.

The process of getting the replacement took longer than expected. Despite stressing the urgency due to water leakage in our garage during freezing weather, it took a while for the situation to be resolved. Initially, the contractor made temporary repairs, but the problem persisted until the entire unit was eventually replaced.

In the past, I've had positive experiences with American Home Shield, especially with an older home where they provided excellent service. However, with this incident, I feel very dissatisfied. If I were to rate them, I'd give a 2.5 out of 5 stars currently. The customer service at the beginning was great. But what I encountered during this last experience was disappointing as they didn't address my concerns adequately. The customer service rep didn't understand where I was coming from, with the unit that I replaced. She said it was what was approved and that's what they could provide for me. While their website and coverage have been solid, the service during this case didn't meet my expectations. I would caution others to ensure they communicate their needs clearly when dealing with them.

Although I haven't engaged with American Home Shield's customer service in recent years, I remember it being much easier to deal with early on. It feels like there's more red tape now, perhaps due to an increased customer base.

I'm satisfied with the coverage provided by my warranty; I'd rate this past service as a 5. However, I find the product price to be less favorable, rating it a 2. As for their online tools and website, my experience has been positive. Overall, making a claim was a smooth process, and the service itself was satisfactory.

After the repairs, the heating is functioning perfectly, as it should. While I would rate the claim process a 4 out of 5, due to some past challenges I faced with communication over the phone, I prefer to use the portal for its simplicity. Previously, with a different company, I could speak directly with a representative, but with American Home Shield, phone calls sometimes lead to misunderstandings. I recommend improving the communication aspect, especially for consumers already frustrated with broken appliances. Despite this, the service is reliable and cost-friendly, which I'd highlight when recommending American Home Shield to friends or family.

Also, on my last attempt to schedule a repair was through American Home Shield's automated phone system, it incorrectly stated that my appliance wasn't covered. I had to speak with a live representative to correct the error, and although they resolved it, this added unnecessary hassle. I've been with American Home Shield since around 1998, but their customer service and quality of service have not met my expectations recently, leading me to rate my overall experience a 2 out of 5. The ease of using their website has been satisfactory in the past and although I haven’t used it recently, I would suggest improvements for a more intuitive and user-friendly web interface.

The technician who visited was polite, which I appreciated, but it's frustrating to have a recurring problem. I haven't reported the ice maker issue to them again yet, as it seemed resolved initially. Overall, I'd rate my experience with American Home Shield as a 4 out of 5, mainly because of these unresolved issues with my appliances.

Overall, I'm quite satisfied with American Home Shield's services, including their customer service and warranty coverage, which I’d rate around a 4 out of 5. They were also very helpful in transferring the policy into my name after my husband's passing. He was the one who purchased the policy and there were a couple of things that my husband had repaired in the past that he was happy with. While I haven't used their online tools much, their pricing seems reasonable. My experience with American Home Shield has been pretty good.

I just paid $1800 to have my water heater replaced with their coverage. I then had a friend that used Home Depot for the same job and a better system was installed and she paid less than what I paid without using a home warranty company. I have tried to cancel several times and keep getting the runaround. No one returns calls or sends email confirmations like they say they will. Please, please do not use this company or at least do your research first. Again look at the BBB website.

Fast Response was supposed to give me even prices. I've requested that I don't want them at my house, but they are always the ones that come out. I let them come in and I'm very unhappy with it. It's not the first time that happened to me. I always have to get a second opinion. I am still happy with American Home Shield. They are not the problem.

The invoice from the other company mentioned various repairs like flushing the system and reconnecting the electric for the pump, which was evidently beyond the scope of American Home Shield's initial service. The customer service from American Home Shield was unsatisfactory, as they couldn't address the issue effectively, forcing me to seek alternative solutions. If they can't send anybody else actually helpful, they should not bother.

However, I've noticed that the deductibles seem to keep increasing, which is a bit concerning. In a previous situation, we attempted to have our pool heater covered, but they declined. I was worried they might do the same with the garage door opener, but thankfully that experience was seamless.

Although I didn't interact much with sales or support representatives, as I managed everything online, I found their platform easy to use. Overall, I’d give American Home Shield a solid 4-star rating based on my experiences.

The only complaint I have is they still haven't been out to install the part. I tried calling for two weeks to get them but couldn't. Come to find out the part had been delivered 18 days prior. They just had not called to schedule an appointment to come install the part. I ended up having to call American Home Shield back to call the contractor and get them to call me so that I could get it fixed. American Home Shield's customer service has been great ‘cause they got the contractor on the phone and did a three-way call that day, a few minutes later. It's been over almost a month now since I put the claim in, but the contractor is finally coming tomorrow.

The contractor they sent was helpful. The first time, he only relit the pilot without checking the cause. I had to call him back because the pilot went out again. Upon returning, the contractor identified a part as the issue, which was a safety mechanism. He was thorough in explaining this to me, and the performance has been good since the repair. He did advise me not to keep it on for long periods due to the system's age and the replacement part's longevity.

Overall, I've had a positive experience with American Home Shield. The customer service was responsive, and their online tools are user-friendly. However, I found the initial cost for a service visit to be somewhat high compared to the monthly fee. In summary, they seem to be one of the leading warranty companies.

The contractor was professional and offered to assist with any further issues. Since the repair, everything has been running smoothly without any problems. This was my second repair experience with American Home Shield, and both times the response was prompt, and the contractors were courteous.

One of the contract features I appreciated is that if they can't fix something, they will replace it at their cost. Though I haven't needed a replacement yet, I expect them to honor this as they appear to be a reputable company.

Overall, I would recommend American Home Shield to others based on my positive experiences. I rate their service highly and find their website easy to navigate. However, I have noticed that the price of the warranty has increased over time, which is a concern for the future.

I'm satisfied with the performance; my heater is working fine now. Over the years, I've found their customer service to be very responsive. While I think the prices have increased, I rate the price of the coverage as a 4. As for the online tools and website, they deserve a 5. Renewing my coverage is a breeze, usually through a text or email notification. Overall, American Home Shield has been reliable, and they are there when I need them.

When the contractor came, he quickly took some pictures and left for another appointment without thoroughly walking me through the issues. I ended up using a utility company's service for repairs because American Home Shield's contractor presented a $5,000 bill, which was contrary to my expectations of the warranty covering such costs.

Although my friend had a good experience and would rate them highly, I can only give American Home Shield a 2. They failed to provide the necessary contract limitations upfront, which influenced my decision negatively. I also had a poor customer service experience since calls were outsourced, making effective communication challenging. When I needed further explanation, it felt more like I was given standard assurances rather than actual solutions. I would rate their customer service a 2 as well.

The app provides some information, but it lacks detailed limitations that could help in making more informed decisions. Overall, the warranty products deserve a 3, given they clarify what is covered and what isn't. The sales and marketing aspects were not appealing either since I only heard about them from my cousin rather than any direct marketing efforts. In terms of the online tool, improvements can be made to include comprehensive details about the limitations within the app.

Based on my experience, I would not recommend them without cautioning potential consumers to thoroughly review their contract details.

The first issue I had was with my toilet that kept running. The service technician, a tall gentleman, addressed the issue professionally and quickly. Everything has been working so far and overall, I am impressed with American Home Shield's service. The customer service has been excellent and the pricing is reasonable for a senior on a fixed income like myself.