American Home Shield Reviews

The dishwasher wouldn't stop running. There's no water and the motor kept going. LA Appliance Service was sent out and they had to replace a part. They had to come back to complete the service, but the overall time frame was good. I have two dishwashers and it was annoying but lucky for me, because I'm used to not leaving any dishes there. So it's always one or the other, it's either clean or dirty.

I’ve only had American Home Shield since April but since then, they’ve had to replace a condenser in my air conditioner, a fan in my air conditioner, my dryer and now my heater. My heater broke recently so On Time Plumbing & Heating had to put in a new one. The tech did a good job and he didn't make a mess. He had to come back and put on the drain, and now it works great.

SDL Plumbing was sent out by American Home Shield and it went really well. They were really cordial. They asked some good questions and made sure we were taken care of. They even asked us if there was anything else 'cause what they came out to do went so quickly. They showed us what we were doing wrong when we tried to do it ourselves. A toilet that we had was loose and they put some kind of support where it's a little more stable.

When Knock Out Pools came out, the tech looked at the pool and he did his test and he said that we needed a new pump. He told me what the problem was and why we needed a new pump, and totally understood what had happened and why we needed one. Within two days, they were back out and had it installed. They were amazing. They always called to let me know they were coming. It's a great company. American Home Shield is always pretty prompt to get somebody to fix anything that I need, which is why we stayed with them. I could get ahold of them at any time, day or night. Everything has always been great.

American Home Shield's customer service was very satisfactory. My AC claim went very smoothly and quickly. I was really impressed that, within an hour after we called American Home Shield, their contractor called us for an appointment that same day. The guy was thorough and easy to understand as far as what he did with checking the AC, the Freon and the condensation around the unit.

I’m very satisfied with American Home Shield. I’ve had a couple of calls and everything has gone excellent. I’ve had two different techs come from Hornet for different things, and they’re both very professional. They come in, they do the work and they leave. They don’t mess around. Recently, I was having a problem with one of the burners on my gas stove not lighting correctly. They came out one time and it was finished.

The washing machine wouldn't work at all. It locked a load of laundry inside of it. I did a claim with AHS, and the contractor that was sent out was very nice. They had to order a new part and then somebody came out a week later and replaced it. So far, so good.

I’ve been with American Home Shield for four years, and overall, the experience has been okay. They sent Kellys HVAC for my most recent claim and they were excellent. But for a request prior that, the vendor American Home Shield sent did a very bad work. The claim was for plumbing, and my property manager said that, normally, when there’s a blockage in the bathroom, people use a snake to take things out. The guys that came to the property didn’t even use that. It was a small bathroom. They closed the door, and then they said it was done. When we tested it, the water was not draining. My property manager called them again upstairs and said that it was not done, so they came but they were mad. I think, while going, they even made a hole in one of the walls. They were very unpleasant people. So my property manager requested not to send those guys again.

When I purchased my house, we bought new appliances. I'm not sure if it's just the appliance brand is not a good brand, which was Samsung, but we had issues with basically every one of the appliances. We ended up having to return the microwave, and American Home Shield returned it for me to the store. They also sent somebody out to replace the burner on the stove, but that took three tries before the guy got it done correctly. And then the compressor failed on the refrigerator, which ended up having to be replaced. They sent me money for an equivalent one but I had to put up a little bit more money to pay for a new one.

I got online, the American Home Shield website already had any possible issues with the checkboxes, and I checked the one that it was. I was contacted within less than 24 hours by Platinum Heating and Air on when they were gonna come out and fix it. I like that I didn't have to call in and be on a waiting line for 10 minutes. It felt like a one-stop-shop. The guy from Platinum showed up promptly and he was willing to answer any questions that I had. He listened to my concerns and he got out and worked on it right away. He was professional and quick.

Absolute Comfort has been taking care of the air conditioner and I used them for routine maintenance. They're also the contractor that American Home Shield sends out when something breaks and they always respond, properly, professionally, they take care of it. Most recently, there was some electrical issue in the board, which is connected to some sensors. This time, Home Shield didn't assign Absolute Comfort, so I called them up and they gave me a list of people that I could choose from. Absolute Comfort was on there so I asked to have them and they came out.

We called Home Shield rather than submitting a claim on the internet. They went out of their way to find a contractor that could take an emergency because there was water coming through the ceiling, and it worked out pretty good. We had a plumber in two hours. They were very nice. One guy arrived to do it and he fixed the whole problem in 15 minutes. We don’t have any more leaks. We had the same plumbers a month before as well and they did a good job, too.

I’ve had American Home Shield for a long time and I have three houses with them. I paid $700 and some dollars a year for one, and $500 and some for the other two. And I do not use the service that often. But three things happened over the last three weeks and they have not pleased me on two, which is not good. The one with the plumbing was very good. The man was polite and he knew what he was doing. He said that the trap had moved so he had to readjust it, and then he cleaned up and left He was here for about 15 minutes and he said that if anything happened with the trap within 60 days, he will come back and replace it.

The tech from Texas Best Heating & Air went in the attic for our heater that wasn't heating properly. There was a wire that wasn't hooked up. He put all the wires up so that we would get full heat. He also checked and adjusted the thermostat. Everything's great since then. I've had coverage with AHS for 3 and a half years now and a contractor of theirs also replaced a fan motor on the outside air conditioner unit.

I had a claim for the AC unit and the guy from Temperature Techs came out and found what the issue was. He was on time, and in-and-out. He did a great job. I also had a claim on our microwave, and that was extremely painful. The microwave didn’t work and the company said they would order the part. And then they said they couldn't get the part, so they need to replace it. They ordered the microwave and it was delivered to the house, but they didn’t order all the pieces that were needed with it. Or they were ordered but the people didn’t bring it out, so they couldn’t install it. So I had to call American Home Shield to find out what the deal was, and they argued with me that the parts should have been delivered. But all I had was a box here. I don’t have any other parts to mount this thing. So I had to go and buy the parts to mount it, and then rescheduled, and I took a third day off of work to have somebody come and install it.

AHS wouldn't cover the electricals of my Sleep Number bed and my fireplace insert. I need electricity on the bed because I'm handicapped and it lifts me up. For the fireplace, I use that in case my electricity goes out. I didn't understand why they wouldn't do that because it's not wood. It's a propane-fueled fireplace. I asked AHS for a copy of what they cover but then I have never gotten it. My mailing address is different from my home address. I keep telling them not to send it to my home address 'cause I don't have a mailbox. I don't know if AHS is sending it.

There was a leak in the upstairs bathroom plumbing that was affecting the kitchen ceiling. I filed a claim online but I did it accidentally on a different property, so I had to call and they had to change it. A contractor from Central Ohio Home Maintenance came out and fixed. The piping was leaking, coming from the faucet to the bathtub, behind the wall, and they had to fix something behind the wall, like a leak in the elbow. The ceiling's not fixed, though, so I'm not sure if that's part of the contract. Still, it was really quick.

We had some breakers that were not functioning properly. We called American Home Shield and our claim went well. The tech was very knowledgeable too. He fixed the issue in less than an hour.

Submitting claims at American Home Shield is pretty good. There was a leak recently and Durango of Alabama came out for it. It was stopped in about an hour and I was very satisfied.

When I got on the AHS website and submitted a claim, I got a call from the company rather quickly. However, getting the company to come out and do the work took a bit longer than I thought it would so I went a few days without a working kitchen sink. But the guy who came was very kind, respectful and professional. He got the work done right and got everything taken care of. He has to come back to install a part he ordered once it comes in, but everything he worked on got repaired correctly the first time, and everything has been working great. It would depend on the cost, but I'm planning to renew with AHS.

I could not go to heat the thermostat. It would not go there. I called the claim in to American Home Shield and the rep I dealt with was fine. The first time they came out, the guys from South Florida Crane and Cooling switched thermostats from one unit to the other, and they got it on. It said heat for a second, but then we got an error code. It was red light and error code, and it would not work. So they said they had to order a part, and then they came out and put the part in. Since then, the unit has worked great and it is still working good. That company was good. They were on time and professional.

The transformer for some of the internal lighting had blown. There was a line for the water that was not working. The icemaker was working and it’s getting water, but the water dispenser wasn’t working. And then the damper in the bottom crisper was getting too cold and then not. The technician came out and did some trial and error in looking at it to figure out what the problems were. He ordered the parts, and they came within a few days. He was back the very next week, and installed everything. It seems to be working fine now. The tech was good. He seemed to be competent. He was courteous and friendly. We communicated and understood each other. He was helpful. It was a good experience. I’m satisfied with the appliance situation, but I’m dissatisfied with the pool claim. I felt I was misled on purchasing the pool warranty.

I’ve been in real estate for 40 years, on and off so I knew about AHS. I like AHS because they're responsible. I recommend them all the time.

I've always called my claim in, but this recent time for a clogged drainage, I did it online and it was okay. Salinas Valley Plumbing had their equipment and got it done within about five days. Everything was fine. I wish it was done in two days, but I understand that they had other appointments. They were very prompt and professional.

AHS's claims process is good. There was a time when I had an issue with my capacitor and I submitted a claim. Clearwater Pool Services was sent and they gave me a time when I should expect them. When they got here, the techs were very nice. The capacitor has been fine since they've been out.

My washing machine was not pumping water or soap so I contacted AHS and Treasure Valley Appliance Repair came out the day after I called. The tech gave my wife a timeframe of when he'd be here and he was right here at the beginning when he should've been. So, she was real happy with it, and he was not at the house very long. However, he had to wait a couple of days for parts, so we were without the washer over the weekend. But he got out here on Monday afternoon and had it all back together. We're now back in business, so it's all good in the hood.

We’ve had a couple claims. We had the HVAC, which was a very good process, and we had a claim on the stove, which worked out very well as well. Everything’s really good. Recently, we called American Home Shield for our dryer and the tech came, inspected it and left because he had to order a part, and then he came back and installed it within minutes. He was excellent, very professional and very nice.

We had 5 rental houses and they all were with American Home Shield. AHS even serviced 3 at one time. Then, we consolidated and moved into Sanger so we just have one house now. So, we've been with AHS for 20 years already and we're very happy. Doug Parks and Son Plumbing was sent out in a recent claim and everything went really great. The tech was very professional and he did his job. My sink is beautiful and he helped me take the shutter down that I couldn’t open because they are too high. He was a very nice gentleman.

American Home Shield has been great. I've had coverage with them since 2007 and I haven't had many claims, but when I have one, they've been very quick and they get it done. One day, I got woken up by the AC making an electric sound like shorting wires touching, so I explained that over the phone and when the tech came out, he did a really good job locating the faulty wire. He was on time, fixed it quickly and explained what happened. He also called ahead like he was supposed to and showed up when he said he was going. The tech was very respectful and nice. He looked at everything else too and he made sure they were okay. The AC has been working ever since perfectly.

American Home Shield would do these check-up offers for you to have a vendor come out and do a check-up but if there’s something wrong with that item, the check-up doesn’t cover anything. You spent money on a check-up for nothing. I spent $75 to have my air conditioner checked on before the season started. Then when the season started, I had an air conditioning issue and they still charged me another $75 to have the same vendor that told me everything was okay 30 days before come out. I would have been better off just waiting for the thing to break. I even got the AHS person to admit that it was a scam.

I had a toilet that was getting stuffed up, and it happened over and over and over again. We’d been dealing with it for about a year and I finally decided, “Okay, this is it.” I called American Home Shield and the provider called me back, emailed and texted me, all of it within an hour of me placing the call. They gave me an appointment because I told them it wasn’t urgent because at that time it was working. They opened me one appointment early in the week, and I chose later in the week because I was going to be home that day. They came in at the time they said they were gonna come in and they took care of the problem.

I called AHS when an error code kept coming up on my washing machine. Their contractor was out in less than a week and he was excellent. There was a part that he had to order, which took about a week to come in. And since then, everything has been working great.

American Home Shield's response time depends on the trade. If you're talking about air conditioning, it could take about three days. When I submitted an online claim for my dishwasher, they responded the very next morning, which was very good. It was making a very loud noise and had a small leak. The contractor diagnosed the problem and fixed a pump and a seal. However, the dishwasher is 11 years and I would rather have it replaced but they're not allowed to do that just because of age. Overall, AHS lives up to their contract.

I got an advertisement on my email from American Home Shield about having my furnace checked. I thought that was not a bad idea but maybe I should call someone. I had to pay for it anyways, so I did. The tech inspected my furnace and all this other stuff and said I needed $1,500 for the work. I said I didn't think I was gonna do that. I called American Home Shield about their advertised inspectors. I had somebody come out and inspect my furnace. I wanted to see what was going on.

I had a pre-season check where I submitted the claim online with American Home Shield and then I had to call to make the appointment. The techs who came out were perfect.

A seal in my refrigerator had gone bad and Jones Electronics came out to replace it for me. They called ahead of time to let me know they were coming, and then they called again right before they pulled up in my driveway to make sure I was home. They had their nice uniforms on and name tags, so I could see who they were. They were really friendly. Everything has been okay except the people who sent the seal to the people that fixed my refrigerator sent a bad seal. So, I called up Jones and they’re coming back today to redo the seal. They’re gonna fix it.

I had a friend who told me that American Home Shield is excellent. I was gonna have to have someone eventually, so why not go with them. I did and I made a great choice. I've had them for at least 6 years now and I have comfort in knowing that if something goes wrong, they’re coming to help. When I had a claim for my AC, the representative who I spoke to over the phone said that I could expect contractors within 24 hours.

There was a time when there was something in my refrigerator that wasn't allowing water to come through. I submitted a claim online to AHS and we had AZ Major Appliance Repair out. The online claim submission process was easy and everything was pretty fast. The water line had to be replaced. AHS used a great contractor and it's a pretty good deal that they take care of my appliances when they break down.

One of my outside spigots was leaking and the shut-off valve on the inside wasn't shutting the water off to the spigot. I called in a claim to AHS and initially, I was leery because I really like to a live person but I did it through voice prompts. The process ended up being very efficient. I got a call within 5 minutes of hanging up from A 3 Aces Plumbing and & Drain Cleaning to schedule a visit. Their techs came out and it seemed like they were really rushed. Still, they spent some time with me and they were very courteous. When they installed the spigot to the copper tubing, there's an angle on it which I'm hoping wouldn't leak. They asked questions and moved stuff around to get to the area. They fixed my problem and everything has been perfect since.

When we sold our old house, we canceled our AHS policy. When we moved to a new house, we decided to go with them again because we’ve had a good experience. But somehow, they charged us a cancellation fee despite the fact that we sold the house and we were starting a new policy with them in our new house. It was ridiculous and no one could help us. When we filed a plumbing claim with AHS, the guy who came did the job quickly and was here for about a couple of hours.

We were having some drainage issues in our sink, the disposal wasn't working properly and the water was backing up in the dishwasher and leaking all over the floor. I called it in and everything was good. The contractor that came was great. He had to hang around because of the pouring rain out, but he did get things cleared. He snaked it and there was some hair from the previous owner stuck in our pipe. We had paid on our own before we got our warranty for someone to come out, and that tech wanted a fortune to snake it. The recent guy came out and was done within an hour, and our disposal is no longer spitting back up at us and everything's working properly. We're really happy with them.

Called in for microwave repair on 10/16. Took a week for representatives from Same Day Repair came to come diagnose. They were unable to fix the problem on site and determined that the problem should be from a faulty control panel. They informed us that our warranty company American Home Shield would need to determine replacement or repair. American Home shield then told us we needed to send the control panel for repair. On a following appointment the control panel was extracted which also disabled my oven while the panel was sent for repair. Had to wait for another month before they scheduled a third appointment to install the fixed part. After a month wait the part still did not work!

I got a phone call before the contractor, Walston Mechanical came out. Both the main contractor and his assistant were extremely professional. They resolved the issue and made sure everything was completely resolved to the satisfaction that I needed. They went the extra step to make sure that everything was cleaned up. They asked for a bag to make sure that the stuff that they took out that had water residue on it wasn’t dripping throughout the house. The tiny things like that were important to me. It was probably the best claim that I’ve had with American Home Shield so far. They were just two guys doing a job but if I ever need people for plumbing again and if I go through AHS, I’d make sure to request them every single time. I was very satisfied with them.

The installer from Precision Door Service was early. He fixed the garage door motor and it took about 45 minutes. The time frame was great and everything went perfectly.

My furnace quit working and I submitted a claim to American Home Shield. Initially, the group they assigned wouldn't do the job because my claim was submitted on a weekend and they didn't expect the work order. AHS then sent J&J Mechanical and they came out after hours and in a timely manner. Between my schedule and their schedule, they were very accommodating. The techs who came did a fine job. I had to call several times though 'cause initially they got my furnace blowing but then within a few days it quit again. Still, they were professional and communicative. Finally, I got a new one installed and since the installation, I've been warm.

My washer recently stopped spinning and it wouldn’t release the water. I called it in and the reps were perfect. Within the second day they sent someone out to look at it. The tech showed up and got the model number. It was an older washer, so he needed to find and see if he could get the part. But he knew right away what was wrong with it. He couldn’t get it fixed, and he said that he had to send it in to the main office and get their approval. Then I contacted American Shield a day or two later and they said that I qualified for a new washer, which I already got. The whole process took about 10 days, and though I wish it was faster, it's normal and I didn’t have issues with it. American Home Shield has always taken care of me.

I've been with American Home Shield for 20 years and usually they’re good. And lately they’re better. You can get them on the phone much faster. You don’t have to sit on the line for a long time. The only thing I had a problem with them this past summer was with the plumber. What happened was the plumber wanted extra money and called me directly, demanding a credit card. I contacted AHS and they reimbursed me the $100 fee that I paid. But the problem was never fixed. And I called many times, sat on the phone on hold for an hour. It’s been six months and I'm tired. I don’t have the patience already. But I was happy with their contractor, GMI. They’re very professional, very precise and on time. The contractor called back right away. And when he said what needs to be done, he sent the information. It was clear. And then when they decided to go ahead with the changes because it was extra pay, he did it right away.

The guy from Stuart's Appliance was able to repair my appliance, which was wonderful because I did not want to have to purchase a new one. So, we were pleased with his service and expediency in coming to take care of it. We, however, had horrible experience in July of this year when our air condition went out and we were working. It was a horrible experience submitting the claim. The errors made were unbelievable. Being cut off, not being able to understand, they made mistakes by calling the wrong department.

A couple of my family members have American Home Shield and they recommended it to me. One time, my heating unit wasn't producing heat and I submitted a claim online to AHS. It was very easy and somebody called me within three hours. Their contractor, United Air Temp, was very professional.

My disposal was 12 inches and the contractor put an 8-inches in and then bent the pipes to make it work. It wasn't properly installed because they used an inferior unit and because of that, the ring, the rubber gasket around the garbage disposal came loose and caused the same problem. It was leaking again. About a couple of months later, I called them back out and said the same thing was happening. The technician just looked at it and said that the gasket was leaking but he couldn’t do anything with that because this was the garbage that they said could be compatible to the outlet.

We were without heat for two days. The thermostat was causing the furnace to short out. The first company that American Home Shield called, Stout Heating, said they never got the email. So I called American Shield back and they called the company back again the second time, which meant I was 24 hours delayed because of that.

Salyers Heat & Air did a great job when they were sent out by American Home Shield. They had to come back a couple of times just because of the complications with the heater, but they did their job and fixed it. We've been with American Home Shield since we bought the house, which was 2 or 3 years ago, and I'm happy with them. Working with them is easy and every time we need something in our house, they're quick to get on it, get a contractor out, and get it fixed. So, we're keeping them.

Everything has been okay with regard to my plumbing issue. There was a leak in the pip of the copper pipes in the wall, so they have to open the wall and fix it. Then a couple of weeks later, they fixed the hole in the wall in the garage. They patched it and it's doing okay. It's not painted, but I have some paint and I'll paint it some other time. Overall, the contractor that was sent by American Home Shield was great.

Within 24 hours after I submitted a claim, American Home Shield's contractor was out. The contractor was excellent and my air conditioner is now running fine. However, I had a bad experience with American Home Shield, initially.

Elite Electric Solutions came out for the first time and only fixed one breaker. I told them there were two breakers that were broken but they just checked it, waited a little while and then left the house. They had to arrange another time to come back out to fix the second breaker, which took them three days to do so. They resolved it but they could've fixed it the day that they checked all the breakers. I’m a new owner and I’ve been with American Home Shield since last August and from my last experience with them, it’s not bad or good but the work was done. I’m not sure though if I got what I paid for but we’ve had to work and find someone at the house, and it was an inconvenience to pay and not get reimbursed for what I paid for.

I submitted the claim some time in the morning for a plumbing issue, and the contractor came a few hours later and finished everything within the hour without any complications. I’ve never had any real issues with any of the requests I’ve had. American Home Shield has been great. I’ve kept them along and renewed for the past four years.

We had plumbing issues in the bathroom where one faucet was leaking and the other one would not actually produce water. When I submitted the claim for it online, the process went very well and it was very easy. Within 20 minutes, someone called me so the response time was great. Then Tony’s Plumbing Solution came out the next day and the contractor was great. He was very detailed, very knowledgeable, and he took his time. Any problem that came about, he was able to remedy that problem. Now that the faucets are actually working, everything’s going great.

I've been with AHS for some years now and I submit claims on the net, which is easy. When my refrigerator and stove were not working, Greenway Home Services came out a week after I filed the claim. That timeline wasn't acceptable but when they came, they fixed the problem and they were very professional. Everything is perfect now.

The first time I called in to American Home Shield, they sent someone from a different company out. He was there for quite a while and then he said he was going to order the part. But, I did not hear from them again. Then, I found out that Luxury Appliance was going to do it. They came out and figured out what the problem was. They ordered the part, where it took a week for the part to come in. Then they were prompt in setting up an appointment to come out and install it. The two of them came out, and they were quick about it. Everything was positive. They were very personable and professional, and they did their work. Also, not too long after we signed up, the hot water heater went out, and American Home Shield took care of that promptly.

The technician from Klenk Appliance Repair came out today and he was great and professional. The dishwasher cycled one time totally fine, and then after that it was doing the .20 error code at 67 minutes. The dishwasher starts at 133 minutes, and it does totally fine until 67 minutes, and then it beeps. You have to get up, hit cancel and then start and close the door again. Then it's fine for about 5 to 10 minutes and then it's .20 and beeps, and it goes all the way through the entire cycle every 5 to 10 minutes. If I leave the house, it will eventually shut off at 67 minutes and it won't finish the cycle. The technician wasn’t familiar with that code and he was looking for a specific F or L. I have pictures of the error code. I have a video of me for 45 minutes coming back and forth and turning off and restarting. I couldn’t tell him there was an error code because this was all I saw.

I wrote a letter in October that I wasn’t quite clear on how to make a claim. And in the letter, I wrote several things that were wrong and some of the things I wasn’t quite sure whether they were covered or not. One was the icemaker wasn’t working on the refrigerator. They assigned somebody for that, and I told the contractor, “Well, I think the filter also needs to be replaced.” And the gal had said, “Well, that really isn’t covered, but we can put it in when we come out, if you go get the filter blah, blah, blah.” And they told me what the number was, and I went got the filter. The guy came out and he stuck the filter in and he goes, “Oh, that’ll solve everything,” and left. He didn’t even check to see if the icemaker was working. And it wasn’t. I had to call them back again, and then the guy came out and said, “Yeah, it’s not working.” And then he went away and ended up fixing it.

American Home Shield has no weekend service and need to do something about the weekend schedule. My latest claim went fine though.

I have tried to get someone to look at my ductwork and have filed claims with American Home Shield twice. However, they keep sending plumbers out when it's not a plumber's job. I got reimbursed for the fee one time but I'm gonna call again about them sending people who handle ductwork and not regular plumbers. For another claim, though, they sent A&S Plumbing and they had to replace a part for the shower. The guy who came out was really nice and he did a great job.

I do the claims online with American Home Shield and the website is easy to get my orders in so, it works good. But it’s a hit or miss on when to expect the contractors. Sometimes, they get to me within an hour and other times, it doesn’t work as smoothly. Also, I wish that AHS would let me pick my own contractor. We have higher end appliances and there were certain contractors I had that didn’t work on our brands, but AHS would still assign them. I would call the contractor and say that I know that they don’t work on this brand and that I don’t want them to come out. So, I have to call American Home Shield back and ask them to get someone else, which they do. They’re very helpful. Quite a few times, I’ve had to go through where I have to get the contractor and then, I submit the bill back to American Home Shield. So, that’s when there’s a delay.

I go online to submit my claim with American Home Shield. I have no problems with their website. It’s very easy to use. We had an issue with our air conditioner and United Air Temp came out two days after I submitted the claim. They got back to me the following day with a text, and then their guy was out the following day. He was very professional. Everything’s running smoothly. I’m very pleased with that company.

We liked the idea of being able to pick 10 different things with 10 different appliances. The flexibility of American Home Shield's contract or the coverage is a nice feature as well. Then the guy from Clark's Appliance that came out was really good. He came earlier than he thought he would and he had some opening in his time. He came in, fixed the thing up, and he was gone. He was very efficient.

Supertech Appliance was great. They came out, identified the problem, listened to what we were talking about and they fixed it. But we had a huge issue with American Home Shield recently. It wasn't so much American Home Shield. It was easy to get a claim started and get the process going, and they originally sent out another provider that went out to our property. They looked at our refrigerator. I don't live there, my tenant does. My tenant said the guy walked in there. The temperature wasn't being controlled, it was fluctuating all over the place. The guy flapped some kind of a panel and said, "Oh it's the thermometer." He changed it out and left. It was 20 minutes.

I had a heating problem, so I called to speak with the American Home Shield representatives. They helped me out and they were fast. I liked how everything was resolved. They sent someone out as soon as they could. The first contractor who came, however, could not do it. So, they had to consult a second company that came out. Whatever was wrong, they could not do it and he had to order a part. He told me he was going to order it and once the part comes, he would come do it. The part came and he came out with his two people and they fixed it. They did good.

Valley Appliance Services did a fantastic job when they came out to do a service for me. We called in a claim for the microwave that kept tripping the breaker, and Valley Appliance called us the next day then they set up the service for the following day. They were out very quickly and I was very happy with it. When they were here, they were very thorough and they checked everything. They had to come 3 times because there were 3 different issues on the same appliance. But each time, they were here within 24 hours. It ended up being two different switches that were faulty. I've got American Home Shield since September and so far, so good.

The furnace wasn’t coming on. It sounded like it was coming on, but it just wasn’t. We filed a claim with Home Shield online and Best Care Home Services got the furnace fixed in one visit. It's now up and running. Home Shield is easy to deal with and I have recommended them.

The claims process is typically pretty easy. Most of the time, the contractors have been good. We’ve had a few issues where they’ve sent somebody out who couldn’t fix the issue after multiple trips. And then, we complained enough where they sent another team or company out who fixed the problem pretty quickly. But that was about 10 years ago.

Everything went well with the claim where Ashman Appliance Service came. They were very professional. They made a follow-up call due to the Thanksgiving holiday and said the technician would call on Sunday to let me know what time on Monday he’d come. He did just that. He checked out everything and looked to see what the issue was because that was something they had done before. And it was that. He happened to have the part and it was resolved within 20 minutes of him getting here. I understood it was the Thanksgiving holiday and people were off, companies were closed. They stuck to their word when they said they would call on Sunday to give me a timeframe of when they would be here on Monday. I like that and I really enjoy them.

Three Brothers AC and Heating came three times to resolve the issue. They left and the igniter was not working. So, they came back and changed the igniter. Then the igniter was short, so they came back and changed it again. It was a little bit of an ordeal, but at least they were responsive and they came. AHS have also been responsive.

We usually file our claims online and it's easy. Last time, it was on me. My phone messed up and I had to call. Plumb Genius showed up right when they were supposed to and diagnosed the problem. They did everything they said they were gonna do in a timely manner.

Previously, we had a claim with AHS and it took 2 weeks to get somebody out to look at our garage door. More recently, I called in claims to AHS for my stove fan as well as my washer and dryer. Their reps were terrific and Sears came out to do service for us in three days. Working with Sears' contractor was really easy. They called me beforehand and let me know what time they would arrive. They showed up on time and took care of what I wanted taken care of. That time, we thought there were problems but then all my issues required was cleaning for the vent in the dryer and to not put so much laundry in my washer. For the stove fan, there was nothing the tech could do about it. It was old and so it would just make a bit of noise. There was nothing we could do without totally replacing the fan.

My dryer was not heating too well. So I placed a service request with Home Shield through the website, and a contractor was assigned and initially sent to us. The first contractor came and said it was an issue with the exhaust from the dryer, which could have been clogged, and went away, saying that the cleaning of the exhaust would not be covered under the scope of the current insurance. But to my recollection, I had just occupied that house for four months and I had already done the duct cleaning before I moved in. That was not a probable cause.

I was very upset and not happy with the AC guy. I was also upset and sad that I couldn’t get my air conditioning unit fixed. But I came to find out that I had cut off the circuit breaker during the winter. I forgot until my son came home and asked if I cut it from inside the house. However, when the AC came, he never asked if the circuit breaker was off for the unit so I went through the whole summer without air conditioning. He said he couldn’t fix it and that in 2020, my unit was gonna be no good anyway because it was an environmental hazard and it would be pulled out. I had to buy a whole new unit. I would have liked to have seen someone who would check everything to make sure that the unit was on from the circuit breaker.

The condensate pan was not draining so I submitted a claim over the phone. Somebody was able to come out in 24 hours. Everything was repaired the same day.

Our washer had a bad transmission and we submitted a claim to AHS. Sears came out in a day or two and the tech they sent was very good. He told me my washing machine, even though it was old, was a workhorse and it was worth keeping. I liked hearing that. Since he repaired it, the machine has been working great. At the same time, I also requested AHS to have someone come out to repair the gasket in the freezer part of my refrigerator. They sent Rocket Repair who came a couple of days after Sears. They said I needed a new gasket and said that they would have to order it.

I put in a request for a messed up blower motor on my furnace and I got Frog Pro Services as the original responder. But I went through the whole weekend and never got a call. I reached out on the Friday before and the person put me on a 45-minute hold. I hung up 'cause it was ridiculous. I called back on the following week and I was really frustrated and upset. I told the AHS rep to give me my money back and I didn't wanna do service anymore. But I calmed down, talked to my wife and that's when I called back and reestablished the appointment.

We have been so pleased with American Home Shield. We’ve been using them for a number of years. We used to have only a couple of appliances covered. When we lived in South Florida, there was a company called Service America that we had used. We are not handy. We don’t have the right tools around the house, and we wouldn’t know what to do with them if we had them. So, we hire people to get stuff done.

I like submitting claims online. It is easy and convenient. You get what you want really quickly, and you don’t have to worry about understanding accents. After I submitted my claim for a tune up, the contractor was here within a day. It was really quick. They contacted me really quickly. I didn’t have any issue with the people on the phone or when the technician came. The technician was Brandon and he was great. He showed up when he said he would, and he got straight to work, and then said goodbye and thanked me. He was very professional.

I submit claims over the phone to American Home Shield and the customer service has been good so far. I’ve been with AHS for less than a year and the people they’ve sent out has done a good job. One problem was that they were originally going to send someone from 100 miles away but we contacted them about that and they sent someone from a little bit closer.

We had some type of leakage where there was spraying in the backyard and flooding around the house, and there was a foul odor throughout the house and throughout the backyard. I called American Home Shield and I was informed who the contractor would be. We had two different contractors, and one of them was really good while another was a little bit more difficult to deal with because of a lack of communication on both parties. Apparently, the line separated and they put an attachment to where they can reattach the hose, and they used some type of glue. The leakage was taken care of but it was more of a temporary fix and we were informed that we’ll probably have to replace the whole thing. They did a recall to see if the warranty or if the previous homeowner was covered for the permanent fix, but we haven’t gone further than that.

Everyone that I’ve dealt with that has a business or a homeowner has always been very positive with American Home Shield. Their name is well known. With American Home Shield, I have the ability to file a claim as simply as just clicking and doing a couple of notes and then sending the person out there. And then a couple days later, the person calls you, and follows up with you. The people that work for American Home Shield or that have contracted with them are professionals.

There was a leak coming out of the little drain area that comes out of the handler of the AC unit. This was because there was a clog. I had been trying to use a Shop-Vac to suck it out, but the angle was not right so I was not getting everything out. The tech ended up having to cut a part of the PVC to blow it out and it worked perfectly after he did that. He was very fast and thorough, so it was very convenient. That was the last thing we did on the house before we sold it because I wanted make sure everything was working before we left. The warranty was supposed to be transferable to the buyer.

Here's my experience: They wrote up coverage for me but omitted the Air Conditioners. Most of the time I don't use their vendors so I ended up paying out of pocket anyway. They finally tell me about a plan that reimburses for coverage as I'm canceling their policy, not during the multiple phone calls with them complaining about this problem. Their sales staff is either uninformed or intentionally mislead. One of their vendors said he would order a part for us. We call to for an update on the part only to find out that he never ordered it because he told AHS we broke the stove. He never told us that he was doing this after the service call. We have to call to dispute this. They send another one of their vendors who fixes the stove in 15 minutes without any parts. They charge me $100 to cancel the contract. I say buyer BEWARE!!

RUN AWAY AS FAR AS YOU CAN FROM THIS COMPANY! Have been trying to get my refrigerator fixed for over 2 months. The first contractor they sent out twice but their reports were not good enough to where that contractor refused to keep wasting their time and wouldn't come anymore. Next they called Sears repair, they diagnosed that it needs a plumber. AHS did not like that and insisted that Sears keep coming until they would make a different diagnosis. Sears came again and said the same. Again AHS not happy and wanted them to come again and made 4 more appointments for me and each time Sears would cancel. Sears will only give you a window of 8am-5pm, so each appointment I had to rearrange my whole day for nothing. AHS says Sears never sent in the diagnosis from their last appointment which was 11/4/19. Today is 11/30/19. And still they say no diagnosis has received. Sears says they sent it at least a dozen times.

AHS is a scam. We’ve had this service for over 10 years (shame on us) but they are VERY incompetent. The contractors are idiots and CANNOT repair ANYTHING. EVERY appliance that we have requested service on has REPEATEDLY broken down with the same issue. The contractors order the wrong parts, install the wrong parts, half ** fix things that fault immediately after their 60 day warranty. Every customer service rep is incompetent and barely speaks English. DO NOT BUY AHS or HSA Home Warranty, Landmark Home Warranty, OneGuard Home Warranty. ALL SCAMS!!!!

I purchased a warranty from AHS in July. Between July and November, I’ve contacted them 5 times. The first time was immediately after moving in to the house (under warranty). On day one, the AC unit quit. It was 98 degrees out. They told me it would be 3-5 days before service could be provided. I completed the repair myself at my own cost. One month after moving in, we noticed staining and water marks appearing on the dining room ceiling below the master bath shower. AHS dispatched a technician who said the leak was caused by old caulking. New caulk was applied and the leak was not fixed.

The heater was going but it wasn't feeling any heat, and it took quite a while for the house to heat up. The tech from R Harris AC and Heating found the problem and he fixed it. They were here for two hours and it was wonderful. The unit has been quiet since then, so I was very pleased. I submitted claims online though most of the times I call, and I've never had any problem submitting it. My husband is handicapped and has dementia and AHS has been able to get someone out to me quickly. I've had American Home Shield for quite a few years now, and I have been pleased with everyone.

I had a fantastic experience with American Home Shield. Premier heating and Air came out, and they were fantastic. They gave us a program to come in and inspect all the heating units, all the central air and the fans, and they made sure everything is in working order. We’re gonna keep the contract going for maintenance of all the heating units and air conditioning. Premier came in and they took care of everything. It was $300 for the whole works for three stories of the house from the bottom.

The contractor for the plumbing issue was very professional and did a wonderful job. American Home Shield should answer the phone quicker though. I tried calling in the claim but I was put on quite a hold, so I gave up and went online which was certainly fine. I was pleased with the service.

I find it very easy to file a claim. When the drain was clogged up somewhere from the sink to the drainage pipe on the outside, American Home Shield sent Your Texas Plumber. I've had American Home Shield for about seven years now and I haven't had complaints with any of the contractors that they've sent out so far.

I went out a week for Thanksgiving weekend and when I came back on Sunday, I saw the entire kitchen was flooded. So, I went up to the bathroom, and I saw water in the bathroom upstairs. It was coming down in the walls too, damaging the walls, the cabinets and the flooring upstairs and downstairs. I called American Home Shield. I, however, was holding on for a while and did not get anyone. So, I put in the request on email. They contacted me the next day.

AHS sent someone out prior for a refrigerator claim I had and the tech was not good. It took about a week and a half to get the tech out there. Then he said he couldn't fix it because of the position and I had to move the refrigerator out into my living room for him to get to it. It was a horrible experience. I called the home warranty company and asked to send the person that came out when I had issues with my fridge in prior months. That company came out within two days and fixed the issue right there. They didn't need any assistance with my refrigerator being moved out to my living room. Also, I like AHS because it's convenient. I can submit claims online and it's usually quick response and service is done in a timely fashion.

We needed to get the remote to be able to operate the garage door from our car. Two gentlemen from All American Doors came from out of Abilene, which is 75 to 80 miles from here, and they not only fixed that but they also greased the rollers on that door which made it much quieter. The two gentlemen got out and introduced themselves, what they were there for, introduced that they were representing American Home Shield, and then they went right to work. We had two remotes and we also bought a car that would allow it to be operated from the car itself. And they did all three of those things, the car and two remotes. We appreciate it very much. We've had AHS for nearly 20 years already, and we’ve also got another little home that my mother lived in in Granbury, Texas that is covered by them.

The right sink on our two-sink kitchen setup was leaking. It’s a brand-new kitchen from last year and it seemed like the connection was stripped. The guy from All American Plumbing and Rooter replaced the bottom of the right sink, which came with a new pipe. Then, he replaced the little elbow that joins the right sink over to the left sink. He tested it to make sure it was working and everything went well. Then, he said that he did not get the order to fix the sprayer for the second time.

American Home Shield seems to be the best. They seem to be on top of things and they seem to be able to get the job done.

The heating element in the dishwasher failed. so I made a claim to American Home Shield. There was a little confusion on getting Appliance Guard out, so it took about four or five days before they were able to come out. But, once we got them out here, the guy fixed the dishwasher. Everything was fine.

Everything was great with American Home Shield and everything worked well in the claims process. Appliance Professionals came out and did a good job, and I got a new fridge.

The claim regarding our HTG where Express Comfort Heating and Air came out went wonderful. The contractor was very nice and professional. We are happy to have American Home Shield's service. They have been very helpful. It came with our home we bought, and we went ahead and we are keeping it up on our own. It is a good thing to have, and we will be renewing for 2020.

I've had a claim open with AHS for over a week now. The original heating company that was sent stated it was an electrical problem. They didn't really check anything and it wasn't that at all. They called the electrician and Bill Richards Electric came out. The tech asked why the heating company would even be looking at the fuse box. The issue was definitely a heating problem. So, I had another heating company come out and it was determined that the issue was the compressor on my heat pump.

We had a pipe that runs to the refrigerator and serviced the water. Back in August of last year, it evidently sprang a leak. The guy who came out said that he couldn't find a leak so he cut a hole in the wall and looked. Then he said that it was not coming from the bathtub and that he didn't see a leak. This November, we noticed water dripping out of the exhaust fan and it was leaking under to the floor, getting the floor all wet. The tiles started coming up and we noticed a lot of mold building up. I called AHS again and they sent a fantastic plumber out. Between him and I, we found the leak, which had been leaking for about a year. AHS is doing everything they’re supposed to do. They jumped right on the claim and got it done.

Lone Star did a great job. They were on time and it took them just 10 minutes to fix the drain line from my air conditioner. It was clogged. They were able to unclog it. They said they blew out the drain and it was draining fine. We've been with American Home Shield since we bought our house. And before that, we've been with them for 20 years. We are not very good at fixing things and I like to be able to pay a premium and a co-pay and just have AHS take care of the rest.

I found out about American Home Shield through my sister-in-law who lives in California who had friends who used it and have it, and she said that I ought to look into it. She was gonna join it as well. I made a call when I submitted a claim and the process went very smoothly. After I notified American Home Shield of my appliance issue, Central Appliance called me the following day. Then, the technician came over the day after. He diagnosed what the problem was and he said that he was gonna have to report it and then order the parts. He did that and I got an email from AHS telling me that parts have been ordered. As soon as the technician got them, he came back and fixed it, and that was good.

With AHS, I am able to go online and place my claims. If they don't understand my request, they call me and get further information. At my house, there is an upstairs bath and a downstairs one right below it. There was a time when there was water coming from the upstairs leaking into the ceiling of the downstairs bath. When I submitted a claim to AHS, Bestway Mechanical contacted us right away. The tech came out and explained what was going on. The water was coming out of the shower and out of the faucet at the same time. He explained that the diverter was bad and he had to replace that. He ordered the part and was back the next day. Now, there's no more water going downstairs and the upstairs bath is working like it's supposed to. He did a great job.

Jonathan from United Air Temp was superb. I can’t wait to have him back. I have excellent experiences that go back decades with United Temp. They are a superb company. They pride themselves with well-earned excellence, doing their job correctly and wanting the customer to be pleased. Regrettably, American Home Shield had done some business with some other companies that are disappointing, and I would have to use the word very unsatisfied for some other companies that they’ve used.

The people that American Home Shield sent were fantastic. They did everything they could to make the appliance run correctly, and I’m up and running again. I was very pleased with them and I’ve been most pleased with GE Appliance among those that AHS has sent out. They replaced several parts that were faulty in our microwave. They were there in three days but then, they had to order parts so they were back in another three days. The technician was very professional and knowledgeable.

The guy from Advanced Home that came out to check out my bathroom was amazing. He put little things on his feet without even having to be asked and that to me is important. I appreciate that he did that. We haven't had a lot of issues with AHS. My air has gone out once or twice and someone would always come out to help us. They always remind us about maintenance above everything. They're a peace of mind. They’re very professional and prompt when I make my service request.

Within a few hours of submitting my claim to American Home Shield, Bluepoint contacted me and quickly set up an appointment. Now, they're still in the process of fixing something and they've been great so far. We'll probably continue using them for general service for our systems as well. American Home Shield's system worked very well that it got my concerns over to Bluepoint without us having to contact anybody. It was all handled online and was about a two-minute process. The system was specific on the issues that we had and Bluepoint pretty much had an idea of what was going on. I would definitely recommend American Home Shield.

I heard good things about American Home Shield so I went with them. When I submitted a claim over the phone, the service I got was fine. DA Tropics Pool came and they were very good. I had a motor that went out. I have a company that maintains my pool, and at that time, they had said that they could not find the motor that would fit the pump. But, apparently, it wasn't a problem with the new folks.

We were having problems with the hot water running out. We submitted a claim over the phone and the rep was great. The next day, Steven A. Mills Plumbing was scheduled to come out. When they came, the technician was good and took care of everything the same day.

While I was with American Home Shield, they were very good. I liked the service. However, their online service is actually horrid. I don't like to do it online. It's very impersonal. You don't know what you're getting. I'd rather talk to somebody. I submitted claims over the phone, and the reps were pretty good. They had 4A Appliance Repair come out in a couple of days after I submitted a claim. It was very reasonable. 4A had to get some extra parts and they took care of that for me and then came back and did things very well.

I’ve owned five homes and I’ve Home Shield with all of them. I’ve had some bad experiences with the last house that we had. The pool people came out because I had to have them about four times and the one that was sent out wasn’t worth the slip. We had another one come out and they left a mess. They parked in the driveway, left an oil stain in the driveway, and we had pavers.

The first group that came in did a fairly good diagnosis of what's happening in the two systems, and they got certain things working. He said there was a minute leak on it. But the tech did not have the time and he couldn’t do the job. So American Home Shield had another company called. The second party came in, but all the tech said was that I needed a brand-new system and that he needed to charge me $1,000 for putting in Freon. But I asked him why he was gonna put Freon when the guy told him there was a little leak, so he needs to fix it first. He said he was gonna have to charge me $1,000 to do that. And then he sent me a quote for two new systems coming in, thinking I was gonna go buy that system. But I had problems with heating and air condition before, and I refused to have that same company come see me again.

American Home Shield does their best to do what they can. We've been having a huge problem with our refrigerator for the past month and Sears has been out to our place a number of times. Their techs have been very professional and showed up when they said they were going to. We finally got an email from AHS saying that our refrigerator was unfixable. However, we can't get our new refrigerator until the 14th of December. That email took an awful long time. Other than that issue, things have been fine with AHS.

American Home Shield is a good company. Submitting claims through them is fairly easy. You just click on the website and goes right through. There was a leak from my shower and they sent C&P Plumbing out. The contractor was very good and very professional, and the experience was great.

We were getting warnings on our panel that there was an outflow valve that was not working. AHS sent somebody out to check on the heater and they fixed the problem on the first visit. It was prompt and the company was quick. They did a great job. When the refrigerator door was not closing properly, the technician had to come out three different times to fix the issue, but I'm still having trouble. I called AHS for recalls on this. This will be the third time. My last call was three weeks ago and I still have not heard from the technician.

We had a stove that the glass was broken. It has three glasses and it was the one in the middle, and the oven was broken. I was cooking when it broke so maybe it popped because of the heat. It shattered the glass. We called Home Shield and told them that we needed to get it fixed, and they did it pretty soon. They were really efficient, helpful, and got back to me right away. That was helpful and they tried to fix the problem. The contractor came that week and they were quick in doing it. The AT Appliances tech just walked in here, looked at it and left. He fixed it. Everything was so quick and he was efficient. We were able to cook our ham and turkey.

My experience with American Home has been great. When my microwave didn't heat up, Jim told me what was wrong and I asked if he could get the part. He said he'll have to get back and check to see if he can get it. If he can’t, then he'll have to notify American Home and see if they can get it. If they can’t get it, then they’ll contact me, which is the way it all happened. Jim is a great guy. He knows what he’s doing and he's extremely professional and very rapid because of his knowledge and experience. He’s one of the better guys I’ve ever had work at my home in the last 50 years.

When the water heater broke, the guy that came out was excellent. But he couldn't do much more over the weekend because he couldn’t get the parts. And it was Thanksgiving. But he came yesterday morning, and did it all. He did a beautiful job. My only difficulty is that when I call American Home Shield, it’s a long hold, and then, when I get someone, they're from the Philippines. They don’t comprehend what I’m saying, and I cannot understand them most of the time. If I ask them without being sounding rude to connect me with someone in the US, they would say they can’t. But it’s not their fault because that’s how they speak and they're halfway across the world. Once in a blue moon, I would be lucky and get someone in the US.

I was with AHS once before, and I dropped them and I went back. I decided that we could use the home warranty. The reps has been fine when I call in a claim over the phone. For my latest claim, Best Care Home Services was fine, except my washing machine is still not fixed, and I’m waiting on them to come back tomorrow with the part ordered for my oven stovetop. I’ve been notified though about them coming back.

I’m pleased with American Home Shield's service right now. The claims process was very simple. My experience with Arno Appliance Repair was great. I called to set the claim up on Sunday. The tech called me first thing on Monday morning and he was out here within an hour of the call and took care of the problem.

At first, I was hearing the drawer where you get the ice open and close. Then, my milk was getting ice in it and it died within a matter of a couple of days. When it did, my control panel got blue and there were funny little lines running through it and nothing would work. So, I called American Home Shield and the contractor came out. The technician said it was the control panel and when he said that it was what was wrong, I agreed. Then, they ordered the part and I was out over a week.

My oven stopped working and American Home Shield replaced the whole bottom part of it. So, now it has been working with no problems. The only issue that I have with them is once I filed a claim, they go ahead and take the money out, but it takes a couple of days for someone to even get back to me to schedule an appointment. I shouldn't be charged until that person comes out to make sure they show up.

This is the second time that I had the same issue with the stove and I asked for a different company from American Home Shield. So, this was the first time that SRL Services came out. The technician replaced the computer board and the igniter, and I'm happily, completely satisfied with my stove. He was very professional, and he went above and beyond trying to help me fix my refrigerator because a couple of people didn’t send the right parts. So, he went through a lot of hassle to get me what I needed. But I need a compressor and they don't do that. So, another company is coming out Saturday to fix that part. I also have a claim with AHS on my garbage disposal and it's still not fixed.

There was a signal on our washer saying that it wasn't draining. It turned out that a pump had gone out. I submitted a claim online on a Saturday to AHS and their contractor, Hill Country Home, came out to do service on Monday morning. The tech had to order a part and go to San Antonio to pick it up. He came back on Wednesday and replaced the pump. He was very fast and thorough. He cleaned up after himself.

When I had an AC issue, I loved the company American Home Shield sent. The technician who came was great and the service was quick. I had Old Republic prior and AHS is the best. Submitting my claims has been easy-peasy. The service is excellent and if I have a need, they set me up with appointments quickly. It’s a little more expensive, but I'm really happy. I tell people that they’re idiots if they don’t have AHS and that they’d be crying because the expense could be horrific on their own. I’m grateful to have AHS and I love them.

American Home Shield's claim process was easy. The service guy was very polite and he took care of the problem. They had to order a part and they kept in contact with me. They handled everything great on their part. American Home Shield also followed up, so both sides of it were really nice. I appreciated all the effort.

I have two houses with Home Shield, a rental and my own home. The HTG in the rental house stopped working and SeaBreeze came out. The tech looked at everything and he was such a nice guy. He took a little bit of time and he finished the job. He understood what he was doing. I also had a claim for the dryer in my own home and the tech who first came was a bad technician. He didn't know what he was doing and he said the dryer was broken. That was the worst company I saw. I asked Home Shield to send somebody else and they did. The second tech who came out took only half an hour and finished fixing my dryer.

Nick’s Appliance Repair came and the guy did his due diligence and checked whatever he was supposed to check. It’s a Sub-Zero and it’s 33 years old. He said that it was not repairable. The next day, I got a phone call from some other appliance repair in town and I said that it has been checked. They said that American Home Shield called them and wanted a second opinion. After almost 10 days of scheduling and rescheduling, a technician finally showed up. It was a couple of days ago and she said that it just needed some Freon. She said that I was gonna have to take everything out of the refrigerator 24 hours before she comes and to leave the door open. I said that I was going out of town in about a week and I haven't got time for this. She said that she would let AHS know. We left it at that.

Eagle Star Appliance recently came out for the microwave, and the tech needed to order a part because what he was relayed was that it wouldn’t cut on, but that was not what I had said on the phone. That may have been just a miscommunication on both parts, so that was not a problem. It took a couple of weeks for the part to come, but when it came, he came right out and explained to me what he was doing. I called this claim in at American Home Shield and the microwave works perfect now.

We pay $75 a month for essentially a referral service to contractors AHS selects—inept, substandard contractors, as it turns out. Our dyer "repairman" took our control board to "diagnose" and never called us back with a diagnosis, never returned our messages, and soon stopped picking up the phone entirely. AHS couldn't even get a response out of him. Using AHS only ADDED waiting time without a dryer; there was no help here at all. Our electrical "repairman" walked around the house looking puzzled and essentially said that if the lights eventually turned on or at least sometimes worked, then there was no problem. AHS seems to be a scam; there is no service or help here.

Updated on 12/03/2019: Posted a one star review the other day. Company responded they were very sorry about my experience but they had sent an email to help resolve issue. I was unable to locate any email that they sent to me. Looked in spam, promotions, etc. Called the contractor. They were very sorry also that I am on day 10 going on 11 of not having hot water. They had not received the parts but were going to get with the distributor to find out why they had not received the parts. Meanwhile... Day 11. Writing reviews is all I have since I don't have hot water.

Daryl at Burrows & Company did a great job repairing my appliances. I needed repairs on my refrigerator, microwave, dishwasher and washing machine. He was very knowledgeable on all the appliances. Daryl gave me tips on how to keep them maintained. I recommend him for service on all appliance needs. Also, AHS is a good home warranty company to have because they make sure they take care of their customers and they make sure they have the best companies for the repairs, one of which is Burrows & Company. Sonya **.

I have a partially blocked sewer line that hooks into the main, that goes into the septic system. I called AHS and told them twice I needed a plumbing company that will snake it out through the toilet because there was no cleanout on that main floor. They gave me a plumbing company who called me and I said they had to go through the toilet and there was no cleanout. So, I waited two more days and the guy came out, took all his notes and asked me questions like why he had to get authorization 'cause they were going through the toilet. I told him I told AHS. He said he would call back the next day, which was a Thursday, but there was no phone call or email.

My wife and I are seniors retirees and I am a cancer patient as well as a 100% disabled military veteran. We therefore reside on a moderate, fixed income and can ill afford any unnecessary burdens on our already strained financial situation. Unfortunately as a first time homeowner (and lifetime apartment dweller) I had been oblivious to the predatory practices of these home warranty companies. That having been said, here’s our experience with this company.

My dad has been with American Home Shield for a long time, and I was trying to look for a company and he recommended them. I gave them a try. I did my most recent claim over the phone because I originally did it online and it teamed me up with Grade A Plumbing, and they never called me back or followed up with me. I called and they said I had to wait for them to email Grade A Plumbing and then eventually, they connected me with this company.

I called and spoke to someone from American Home Shield when I made a claim for the ice maker. The reps were very helpful but it took a bit of time to send a person out because they couldn’t find someone who worked on this kind of ice maker. So, they went through three different contractors and then finally, they found one to come take care of it. The technician was very good and thorough. AHS is replacing the ice maker and I’m waiting for the new one. I set up an appointment for the delivery to be done but I can't remember when they're coming out with it. Otherwise, I was gonna contact the contractor and have them come put it in.

I got American Home Shield in September and when I made a claim, it was easy and fast. The tech was good and very professional. I just let him in the house, sat down and let him do his thing. I tried to stay out of his way. They put a new motor fan in, and he was doing something with the thermostat. He went outside and checked the fan too. He did a lot of work.

My garage door wouldn’t work, so I had to try to pull it down so I could go to work and that took a lot of effort. It took AHS a while to understand what I was saying when I called it in because I was so nervous about not being able to use the garage. But they were excellent. Their contractor fixed the door on the first visit, and I was so glad. It’s working perfectly now.

My sink in the kitchen was backed up and I had a toilet that was leaking. After I submitted a claim for those 2 issues, Plumbing Pro Services called me within 2 hours. Then, they showed up 3 to 4 hours later and they fixed it. They were great and very professional. They took care of the problem and did a really good job.

Reliable Heating & Cooling came out and they were very good. They fixed some problems that they thought was the cause on the first day, but the heater started not warming up the house so they had to come the next day. They were professional as well. Overall American Home Shield has been very quick in responding and getting us connected to people. Our experience has been very good and we are satisfied, and that’s why we’ve been renewing it year after year.

I heard a lot about American Home Shield from friends and how the coverage really worked. I thought it was worthwhile investing in it and bought into the plan July of this year. When my washer wouldn’t spin, I made a claim and it was automated, but I asked for a representative and spoke with a person. They sent Pender and they were very professional and timely in coming out after receiving the call. They checked the washer and fixed it the first time. They put a wire, but Melvin told me it might hold and it might not. I washed and it went through a couple of cycles. The fix held for a week, then the same thing happened. It stopped again, so I called American Home Shield and Pender ordered a motor.

Recently the boiler went out and I called American Home Shield. They had somebody out here within 48 hours to take a look at it. The person they sent out here was very competent and we were very pleased with him. He was on time, very professional and knowledgeable. He gave us an estimate of what it would cost to have it replaced. We went with the estimate that American Home Shield sent out here, and they did an outstanding job. Everything is working great. AHS did another claim for us and they did an excellent job on that too.

When the water heater was not working, there was no hot water, I went online and it redirected me to a phone number. I called AHS at 6:00 in the morning and the contractor was at my place before 10:00 that morning too. He was early, did a good job, quickly diagnosed it and had the parts with him, so it worked out pretty well. My water heater is working.

I had a plumbing issue and the company Home Shield sent out kept saying that he needed to go to the roof and that wasn't covered. He spent 40 minutes trying to get that through the insurance company. Finally, I told him there is a way that he could do it underneath the ground and he wouldn't have to go the roof. So he finally did, but my sink was so clogged up. He said that someone should reach me Monday. Monday came around, no one talked to me. Tuesday, I called them and they said that they were done because the insurance company denied the claim to fix it through the roof. Then, I called American Home Shield and they said the same thing, it's not covered. I tried to explain to the rep that he never touched the sink. He never even went underneath to look at what was going on. He just left because it was a Friday night and he just wanted to get it done because it was 9 o'clock when he was working on my plumbing.

The microwave wasn't working. American Home Shield assigned Pro Appliance to us but we had the information before Pro Appliance had it. There was a delay of about 24 to 36 hours which was unexpected and when I reached out to Pro, they said that they didn't know. There may be a communication breakdown between them. Once it was communicated, it was fine. Pro Appliance came and diagnosed the problem, along with that, they then went and ordered the part, and updated us over the course of about a week, and then returned and fixed the microwave. I've only had good experiences with AHS.

One of the hoses on the hot water heater had burst. I called American Home Shield and when I spoke with the representative, she put me on hold and said she was gonna see who could come right then. They sent out a tech in a couple of hours. But it was immediate. The tech beat me there from work but my husband was there. He was very professional and he explained it to where it made sense to us and we understood it. He was almost done when I got there. He went in the attic, and he explained what the situation was. He said it wasn’t the hot water heater. He talked about the type of hose that it was and from his experience, that type of hose usually gives out on the hot water side. He checked the hose on the cold water side, and it was fine. So far, the hot water heater seems to be fine.

To submit the claim for the disposal underneath the sink, I called the 800 number, which was very easy. We had to wait quite a few days though and we couldn’t use our sink. I didn't really like that. We called on Monday and the contractor came on Friday, which was a bit of an inconvenience. When they came, my husband was here and he said they were amazing. They came in, everything was neat, bada-bing, bada-boom, put it in, and they were done.

I had a different service last year and recently changed to AHS. Submitting my claim with them seemed easy. Last year, the door on my microwave would not shut and I couldn't use the microwave. Someone came and fixed it. But the contractor they originally tried to send was so rude to me on the phone when I tried to make the appointment. I had the same problem with the microwave after I changed to AHS and they sent a different company to fix it. The tech who fixed it was very pleasant and informative. He explained to me what was going on. I really liked the guy and said that next time, I would ask him to come back. The microwave has been working fine since then. I’m happy with AHS.

I have two contracts with American Home Shield for two different houses. We moved a couple months ago and there's been three claims over here, and all of them have been great except I have one here for a thermostat and they sent the contractor to the old address. The rep used the wrong contract. If that representative have paid a little closer attention, we wouldn't have that issue. That issue delayed the service. But they corrected it when I called them back yesterday after the local company called me and said they were at the wrong place and couldn't get here. And the person's on the way right now.

I've been with American Home Shield for 30 years now. Every time I bought a house, I've always required the seller to provide a year's worth of American Home Shield, and I just kept it. And they've always had good results. Whenever I had issues or problems, they pretty much took care of my problems. Recently, Beaches Air Conditioning & Heating did a good job. I was really pleased with them. They came out on time like they said they were going to. They showed up when they're supposed to, and the guy was very knowledgeable, and it didn't take about 15 minutes to fix it. So, I was really happy with that. However, there had been some contractors that I wasn't too pleased with because they didn't really keep me in the loop or they just kinda showed up without calling ahead. But for the most part though, they pretty well worked with me and kept me informed of what was going on.

I've had American Home Shield for about 20 years now, and I've had some good and bad experience with them. My most recent one was wonderful, and they were professional and they did what they said they needed to do. The claim was for a cooktop that wouldn't light anymore, and somebody came out to try to fix it but wasn't able to fix it. American Home Shield suggested that we replace it, and so, a team came out yesterday and took the old one away and put the new one in.

I had an electrical repair because the spring of the garage door broke. Specialty Services was right on time. The technician came the following morning around 10:00. I filed the claim the evening the previous day. So, he was very efficient and they had everything with them. Everything works great on my garage door now. This is my second year with American Home Shield and I really like the service. Everything’s been really responsive every time I’ve had a claim, so I appreciate that.

One time, my washing machine was shaking badly in the spin cycle. I submitted a claim online to American Home Shield and their website was very straightforward. I didn't have to do a lot of searching and submitting was very easy to do. They got back to me in 24 hours and told me who would be handling my claim. They said Advanced Appliance Services would be contacting me for an appointment. The claim went perfectly. My washer is old and they had to order a few parts. Within a few weeks, they returned and finished the repairs. There were two different repairmen each time and they were both very knowledgeable. They fixed my issue as quickly as they could. Everything has been fine since the repair. I have two kids so if we can't do laundry in our house, it's catastrophic. It’s nice to know that we can get things fixed quickly without a lot of headaches.

We moved in into a new house and about 12 hours after we moved in, the heat went out. I called American Home Shield right away. In the next few hours, the hot water went out as well. Air One Heating & Air Conditioning came out to do service. The techs said that there was no gas going to my heater and they left. I called the gas company and they explained that my change of address did not take effect. Once that was fixed, my heat turned on with no problem.

The last house I bought, I had a home warranty from another company and I cancelled it ‘cause I had such a bad experience. I had to hire somebody with them and pay to get things fixed, and they would reimburse me over the course of the next month or so. I didn’t like that. And they still charged me the $500 fee. With American Home Shield, you don’t have to call anybody. Just click on what broke down, pay the $75, and they come out. I've used them four times and every time, it works out perfectly. For my range hood, they sent North East Electrical. For my refrigerator and my washer, they sent the Bennet people. Both of them were super nice and super knowledgeable. They knew everything about what they were doing and got the problem fixed. American Home Shield is the best thing I ever did. I will definitely be renewing it and recommend it to everybody I know.

The tech from Aces Garage Door Repair and Installation worked on my garage door opener. He replaced the computer board and that did not do it, so he had to come back a week later. It was then the sensors. So, I appreciated the guy. He was very nice and quick to diagnose it. A year ago, last October, I had an experience with a plumber, and I felt like sometimes American Home Shield does not choose the best companies. I had sewage that my toilet backed up into my shower and it was a mess. So, I called somebody. The guy who came out did something on the front lawn where the sewer line was, and he had to pull all the junk out and the toilet paper on my lawn. Then he left it and he did not clean it up. I had a bad hip and I could not bend down, and he said, "Oh no, I'm not allowed to touch that." That did not sound very professional at all, so I was not happy with it.