American Home Shield Reviews

Our hot water heater wasn't working. I did a claim to American Home Shield online. Their website was user-friendly. The contractor got here within one or two days. They texted and said exactly the time frame. Then 30 minutes before they came, they called. They were on top of everything.

The washer wasn't draining. We put a claim in with Home Shield on a Saturday afternoon and the contractor called me Monday morning. They opened at 9:00 and they called me just after that. They were able to come out the very next day and they replaced the drain pump. It took them all of 40 minutes and everything's been fine. This was our first claim and the process was very easy overall.

When there was something being heated, whether it was water for a cup of tea or frozen vegetables for dinner, I would start to smell something. I described it to my wife as like burnt hair. It was only intermittent, when the microwave was running for more than a minute or two. If we’re just warming something up for 30 seconds, it didn't happen. I noticed that a couple of weeks before my wife did and when she noticed it too, we were going to call in.

The blower fan on the furnace did not work. The technician got down in there and assessed what was wrong. However, he kinda left without talking to us so I called his company, Command, and they said he had to get a part. He apologized for not telling us what he was doing and that he left. They got the part from Friday to Tuesday and the same technician came in. He's pretty knowledgeable and knew what to do. He got everything hooked back up again. The Command office people called frequently and texted so they were very good. The Home Shield experience was good too. They are a great company. They got on the problem we had right away and the same day had made contact with the repair people. The repair person was there the same day so you can't fault them for anything there. They were very responsive.

I submitted a claim for my garbage disposal which was leaking water from the bottom. American Home Shield kept me updated and said they had already assigned a contractor. The sent an update saying that an appointment had been scheduled and that the contractor would reach out to me. The tech called when he was on his way and he asked if I was gonna be at my place. He came, serviced my disposal and said that the bottom had already rotted out. So, he had to replace the whole unit. Overall, I love American Home Shield. Their warranty saves me the hassle of having to go find someone to do a job for me. It's a lot easier for me just to contact AHS.

When I requested for service, the process was very easy and American Home Shield had a very quick response time. The technician looked at my air conditioning and said it was going well. This unit is in an apartment building and the system sends cold water and presses air. It wasn't cold enough but in a certain area, it was really cold. I didn't understand it, so I kept turning on the air con. I came from a house with a different system and I wasn't used to the one in the apartment building. The issue was not something to be fixed.

AHS has been great for me. I had an issue with the AC recently and the guy who came out was very professional, on time, and communicated well. Before he came, the AC wouldn't turn on and when he went on the outside part of the unit, there was some electrical something going on. He had to replace a couple of parts so it would turn on and he had all the parts with him. He fixed it right away and that was pretty awesome service.

I used the American Home Shield online account portal for the claim. Everything was clear out there, so I didn't have any confusion. What we saw was the top section of the freezer was freezing up. And then the bottom shelf was freezing. After the repair was done, it was a top shelf that was freezing. But when he inspected it, he said that it was all fine. It could be just a misalignment on the door. But it was all fine after that. The guy from AH Appliance Repair who came in also came in for my previous repairs as well. He was very accommodating. At the same time, he was very good in explaining what needs to happen post the fix. It was a very good experience.

I found American Home Shield because I had a customer who had them and they were providing her a good service. She told me about how much it was and I thought I needed to do it so I did. Recently, the ice maker would come and go. The guy fixed it then it ran three rounds and it stopped. The guy seemed knowledgeable. I don't think it was anything his fault. I think it's the refrigerator. Right now, it's pouring water into the thing and just dumping it out. He told me to call him back if it didn't work so I called. His wife is the one that answers the phone and does the scheduling. She told me I had to call American Home Shield back to get them to come out. She said, "We're going out of town all next week," which was this past week. She said, "We'll be back Monday. I'll put you on the schedule and just tell Home Shield I've already talked to you and put you on the schedule."

I needed a tech to repair a dishwasher and when I filed a claim online with AHS, it was easy. The tech who came out was great as well. He was very professional and he had a sense of expertise in terms of what he had to do. He was courteous, clean, and got the job done. We have AHS for a few years now and we use them for a couple of different properties. They've always been very responsive and had work done on time.

We had American Home Shield in Arizona and when I came back to Colorado and bought my townhouse, I signed up again, and that was two years ago. Recently, I called them and they sent Allstate Plumbing out. They did a good job. The water heater wasn't working and it needed a little box down at the bottom. I had a neighbor check it and he thought the pilot light was out but the technician said he couldn't see the pilot light. It was way back underneath. That whole box with the dials that tells you how hot it's heating the water was all replaced. I called Allstate Plumbing because the technician was very good. I was being a little bit of a pest. I kinda watched and asked what was going on and he explained everything and was extremely polite. First he had to come diagnose and decide that was what he needed then they had it the next day and he came right back.

We had an issue wherein the condensation was leaking. My husband bought Flex Seal and put it around where the water was leaking, which was a piece that came out from the drip pan. I informed American Home Shield and the first company they sent that when the drain started leaking, my husband needed to stop the water from dripping everywhere. We also had a broken drain that's connected where the condensation comes down on the drip pan. The technician from the first company called it a screw but it's not a screw. It was a plastic drain piece that's screwed in. The guy saw that that was broken. He said he was gonna replace that piece. However, he took it and replaced it and then he gooped up some Flex Seal instead of using plumber's tape or doing it professionally.

This is the third house we've had Home Shield for. One that we had is that our son was living in. When we moved into our house in Minnesota is where we first took out the warranty. When we came here, we did it again. Sometimes, when you call in on the phone to set something up, I've had difficulty getting through. And I know that sometimes, the suppliers have told me they have difficulty. They have stood on the phone for so long, on hold, before they can get through. But that's the only thing. The Rite Choice tech cleaned the furnace and everything seems fine. It's a very old furnace. But it's clean.

Last year, the technician I got through AHS was no good. This time, I got a better technician who came and fixed my HVAC that had no hot air. Now, everything is perfect. They said if the problem comes back in six months, they would fix it. AHS provides very good service but some techs are not good.

I called American Home Shield about my oven, stovetop, refrigerator and dishwasher. Everything had a problem with it and I did the claim all at once. The contractor got the ticket and they called to make an appointment. They even texted me when they were 30 minutes away letting me know and sent an email too. When they showed up the first time, they needed to order a part for the stovetop and the refrigerator. But they fixed the oven and the dishwasher. It was great, perfect and quick. They kept their distance according to COVID regulations, wore masks, cleaned up and left.

I like that American Home Shield covers plumbing, HVAC and appliances. The toilet kept running and there were some issues with the plumbing and the sink. The plumber was able to fix that fairly quickly. He got in and he got out. I wasn’t here when the HVAC guy came, but my husband said everything went okay. There were some run over around the HVAC system and it's dried up since then. I haven't seen it so I'm sure whatever was wrong with it, he fixed it. We did receive the report late. The plumber gave it to us the same day but the HVAC guy gave it to us over a week after, and that was one that I would improve if I could. They could send their report a lot sooner.

Filing a claim was a fairly easy process. But it's not comprehensive enough if I have other issues. For example, I had two plumbing issues that I wanted to have resolved, and there's no place to put in two plumbing issues. I had some outside faucets that were leaking and also the showerheads. But I was only able to put in the showerheads because if I have another issue that requires a plumber, I'd have to go back and pay another $75 when it shouldn't be that way. So with that stuff, that probably could never be resolved because it's too complex, too many different things can happen. That’s my only complaint about it. However, the contractors that were sent out were hardworking guys. With my recent claim, the guy from Ready Services was great and nice. He had to replace three showerheads that were leaking. We were so happy with him.

The dryer wouldn't start. The issue ended up being a fuse. The contractors found it right away and fixed it. I was pretty happy with them. Submitting the claim to American Home Shield was really easy to me. It's pretty quick. Everything’s in place the way it should be. I'd refer getting a home warranty. It just depends on if you can afford it or not. But in the long run, if something goes wrong, then you're glad that you had it.

The first time I used my dishwasher, water started to spew all over the place. I called them to come out and fix it. Everything worked out great. The contractor showed up in a timely fashion. The tech had to order the part and then told me when they would be back out there. They showed up on that day and fixed it pretty quickly.

When I had a furnace cleaning, the tech came in and cleaned. He was good. But the refrigerator claim was absolutely horrible. The technicians were fine. But I had to go find my own technician. American Home Shield didn't have a technician that could work on my stuff. So it lasted for almost six months. They promised me they were gonna reimburse me all of it and I've got ¾ of it. I haven't got all of it yet. Their reps tried to be friendly but nobody ever had proper answers. Nobody could tell me anything or anything that was wrong. When I sent my invoices in, nobody would tell me that they received my invoices and they kept on telling me that they couldn't find a way to tell me if my invoices were out there. Then every time I called, I was always on hold for an hour and a half. So it was horrible.

I appreciate American Home Shield being responsive. We call and typically, the service people they send out are really good. Recently, I filed a claim for the garbage disposal and the guy that came out was great. He took care of everything. He explained exactly what he was doing even though my husband was here ‘cause he likes a good fix.

Submitting a claim online with AHS has been easy. But sometimes, if I have one service request, and I would try to combine them together, it would not let me. It would not tell me anything. If I do my refrigerator then, if I do a faucet, then it's not gonna come together. That's the only thing I have difficulty with online submission. So I had to call AHS. On the call, there was no difficulty because they explained it. If I have any questions, I ask them first before I request the service. Other than that, everything’s great. I recommended AHS to many friends as well who are recently buying a home. I had recently four friends last year, and this year as well.

The rep from Epic Mechanical did a good job and he was nice. But there are some stuff that we have that has not been resolved like power that's tripping from one to the other. Still, American Home Shield has been great. We renewed them from when we bought the house because we've used it so much. It has helped and it has done a good job, so we’d better keep it just in case something else happens. We've had them come out for water, the HVAC system and twice for the electrical.

My hot water heater wasn't working. We brought in the electrician and he did an excellent job. A plumber was then referred to come in. He did an excellent job. He called his supervisor and his coworkers to try to work through the hot water issues. I've been waiting for several weeks because a replacement hot water heater was supposed to be ordered. But I have not heard back from American Home Shield and I haven't heard back about scheduling for when the technician is gonna bring in the new hot water heater. I would like hot showers instead of cold showers.

AHS service has been pretty good so far. I've had to call a few times since I've been in my home. When I was trying to get my light company to come out and check some things in my house, their guy said he couldn't because of the issues that I had. He said that there was dirty air coming through from my attic and someone needed to check it. I wasn't getting the proper air into my house. My heating unit is in my attic. When I turn my heater on, it would blow cold air. I called AHS and they sent Massanelli Heating. My mom was there when the tech came. When he had an issue, my mom called me and I spoke with him. He was fine. He got my heater working fine. But there were some other things that he said he would have to check on to see if it was covered or not. We had to go out without air for like a while because we were waiting on pieces for my outside unit to come in. Other than that, it's been pretty fine.

Patrick, the A-US Air gentleman who came out to do the HVAC system, was very professional. I liked him and respected him. He did a good job. The first time they ordered a part, they put it on, and then it stopped working. They had to order a module and Carrier was the one that paid for it because it was under warranty with them. That got squared away and then Patrick put it on. He was very good. I wish that American Home Shield had people like that to do all the work.

I went online to submit a claim with AHS for our garbage disposal and it was very easy. We also submitted another claim yesterday about our furnace not turning on. We needed a new part, so the tech ordered it and the next day he came in and fixed it. The unit's been working since then. All around, AHS has been very user-friendly and easy to manage and work with. My experience with them has been great.

We had a claim for the heater and AC. The contractor was able to tell us what was wrong with it but it wouldn't be covered. A thunderstorm fried the system. He was pretty high and helpful. We called someone else and they came out and fixed it. It's working great up to this point. American Home Shield is really helpful, on time, and great all around.

I had a contractor come out for the AC before but that one time, everything was fine. In the end, it wasn't a filter and they had to come back out with the second thing. And now, it has been fixed correctly. When I submitted the most recent claim for the AC to American Home Shield, the process was great as well as the contractor that they sent. I’m happy with AHS. It has worked good.

Phasco's response was really fast and they communicated every step of the process and they let me know as soon as the part was available. They came over and have it changed in no time. It was a great experience. I have a little bad experience in the past with American Home Shield. They were not able to get technicians to come over. They were lacking the resources on two previous claims that I did. They've taken way too long just to get somebody to come and fix an issue that I have. They should get more technicians available to call.

When my washer broke, a technician from Northwoods Appliance came out and diagnosed the problem. He was quite professional as well as very knowledgeable and helpful. After getting the needed part, he determined it was non repairable, so he called the home warranty. In turn, they approved the purchase of a new washer. I'm still waiting for my reimbursement. Other than that, it went excellent.

When I called to schedule something and put the claim in through the prompts, American Home Shield wanted me to secure the $100 deposit before anybody even got on the phone. As they found my information for my service location, the prompts took me to make the payment. So if it was an issue that they couldn't fix or weren't gonna be able to help me with, my $100 would've had to be reimbursed. But everything else was okay. I had sand over the stove, they repaired. I also had a power situation where some of the power in the house was going out and they repaired it. Then there was a dishwasher situation. It has been pretty simple to submit a claim. The guy from Patriot Plumbing that came out was great. But I just needed to turn the water off. I paid him 100 bucks to come out and turn the faucet off.

We thought the issue was the drain trap because it was pretty full of stuff. The tech ran a cycle but he didn't stay long enough to see that it kicked out again in the rinse cycle. It's probably something to do with the pump. So he's coming back out next Tuesday to fix it. Other than that, he did what he thought was right. American Home Shield is pretty good overall. They seem to do what they’re saying. I've only had a recall once before for something else.

I had a dishwasher breakdown. I went online and typed in the AHS form then someone called me. The contractor was very responsive. They helped me out with the problem that I didn't even ask for. Overall, American Home Shield was great.

In February, I noticed there's a leak in the AC. It would ice over and then just crazy leaking. The guy came out and said the pump was unbalanced. He did some work on it and put 2 pounds of Freon on it. He charged 300 and some odd dollars to get everything fixed. I thought that would be the end of that but it's been dry this entire time of October and there was a few drips. We wanted to get ahead of it because we know that if you have any drainage that's happening improperly, it's bad news.

Recently, Aaron’s was sent out for plumbing and it was for an injection pump. Everything is now working well. Get the program and have no worries.

When I had a claim for the air conditioning unit, the tech just took one of my vacuum cleaners and suction out something. That was it. It was really quick. But I wanted him to come back out and put a product in there that he said it might need, but they never did that. But it never leaked again. The problem was resolved. I like American Home Shield. They'll dispatch somebody within a few days. But the problem is that the appointments are always a week out. Also, it seems like they always send the same company. When the technician had to order a part, it took him another week to come back. So the whole process took about two weeks. But the technician was great and nice. The service was good. They solved my issue. It's just the processing with American Home Shield is not immediate. If you have a serious issue, they're not gonna be able to help. Also, a a follow-up after any service would be nice.

American Home Shield is fine. Just make sure you look at what's covered and what's not. I called for my AC on a holiday weekend. Airamedics didn't come out until Wednesday, but they called me on Tuesday. When they came, they replaced something in the unit outside.

The microwave was kind of not coming off and not shutting off. A new board was put in and it seems to be functioning the way that it should. John from Tri-City is very knowledgeable and very efficient. He is top-notch. I would recommend him to anyone that needs any repair on any of their electronics. So far, everything's satisfactory with AHS.

We didn't have any hot water. Our water heater was a little bit old so I called American Home Shield. It was really easy to set up. Kempker Plumbing came out. The guy just told me that it was old and he didn't say anything about leaking. He put a brand new one in.

Robert got back to me after I spoke to someone last week and I feel like everything was resolved, he was very polite and got everything done in a timely manner.

I saw some marketing about American Home Shield. I read the website and it looked pretty good so I said I'd try it and if it doesn't work out after a year, I wouldn't renew. I made a claim with them when my refrigerator wasn’t cooling. Their portal was okay. They said the contractor, OTW, would reach out to me but it wasn't a set, “It will be done by this day or this time.” A tech came out and he was okay. He did the diagnostic and since the repair, the refrigerator has been working pretty fine. This repair saves me money from food spoiling. Before, it may be my food was frozen or it may be hot. During the pandemic, food doesn't come dime a dozen so you can’t have food spoiling.

The contractor was able to make a repair on a pool issue and things are functioning as they should. Our warranty came with the purchase of the home and we picked American Home Shield through some high-level research internet-wise and some feedback through our broker. The service has been good, but where there's a related repair, it's harder to call out when submitting the request. There could be multiple items and what happens is that on an initial call, they're able to look at one thing. If there was something related though, they would have to resubmit and then come back. Still, American Home Shield's responsiveness and the timeliness has been better than expected.

Submitting a claim was a fairly simple process. I just either call on the phone or go online and mark down what the problem is then pay the $70. American Home Shield would send someone down to take care of it. Recently, I had a toilet that was leaking. The bowl was not filling up as high as it should have. The guy from Bishop Plumbing came. He diagnosed and fixed it quickly. Then, unfortunately, the two things outside of the house aren't covered. They told me that's on my own.

I contacted American Home Shield about how should I go about having a furnace check up. They put me in touch with a local HVAC person, and he came over and said that my furnace was exhausting too much Carbon monoxide. Since my furnace was a 1983 model, he said they don't even make parts for that kind of furnace anymore. So, he said he had to condemn the furnace. American Home Shield covered the new furnace, but then I had some additional cost like some new connection piping. The older unit was considerably older and all of the vents were not conducive to the new furnace, so they had to rework some of the connections to the vents. They were very knowledgeable.

I made a call on a Friday, because everything happens on a weekend. And my parents were here, they said, "No one's gonna come out over the weekend." And then, the contractor called to set the appointment up within 30 minutes. Even my parents were like, "Wow." The Anytime Home Services tech was very timely. My dad is a very hard critic. My parents said the tech was very nice and knowledgeable and did a great job. Everything went well. I feel good about Home Shield's service. It's beneficial to have the peace of mind when something happens like it did a week or so ago.

Then the contractors showed up and were very professional. They fixed it within 10 minutes and walked out, and it's been working ever since.

We had noticed that on the wall in our bedroom, there was water on the baseboard part. We called American Home Shield and made the claim. We were thinking it was a leak. The contractor came out and cut a hole in the wall to see if it was a leak or not. The contractors were nice and knowledgeable but sadly, they couldn't fix it ‘cause it wasn’t a leak. The shower tub is cracked so we have to get it fixed on our own. But we got the wall that they cut fixed and American Home Shield sent someone out. He was great. Everything is good. American Home Shield is great ‘cause they dispatched someone out to come.

I recommend American Home Shield. I've had them for 12 years now and every problem I’ve had has been resolved to my satisfaction. Recently, we have what appeared to be a leak around the air conditioning duct in the kitchen. I thought that the duct itself might have been leaking but the guy said it was just the drywall and the taping that had come off. I've got to get it repaired.

The garage door was intermittently opening up. My tenant staying in the house reported that sometimes, the button would open. Sometimes, it wouldn't. If you'd press it hard, then it would open up. It’s an almost 13-year-old garage door. There might be some problems with the motor. A technician came out and serviced it at the scheduled time. The quality of the work is good. He checked and he didn’t see any issue with the motor. He cleaned that area up and that was the issue. It was time for maintenance of the overall garage door and the sensors near that. There was nothing to replace on the motor. I told my tenant what to check and to keep reporting to me. But he said so far it had been good. Overall, the experience with American Home Shield was excellent from the moment I submitted the claim ‘til now. Everything was on time.

The guy from Total Air Care was very good. He called and asked if he could come early and it worked out perfect. He showed up, was very polite and went about his work. He told me what he was doing and I was very pleased. However, American Home Shield doesn't seem to have any local people that do any work on things. Total Air Care comes out of someplace north of I-10 which is about three hours from here. This guy was more local but he didn't work out of the home office. Fortunately, we haven't had to call on many but everybody seems to come out of Ocala. We were kind of on the tail end of what they serviced and we were not one of their regular customers so I felt second class service. We have had probably two or three occasions where we just paid somebody local because we wanted things done and American Home Shield drags things out far too much.

The first time I had to make a claim with American Home Shield was this year back in May. I woke up at nighttime, went into my kitchen and looked under my sink for something. I noticed everything was kinda damp and one of the pipes was loose. When I went to move things out away from the pipe, the whole pipe came off. We called American Home Shield and explained what happened. They put in a call and said they'd get someone to us right away. They gave us the impression that we were gonna have someone over to the home right then and there. The call was put in the next morning at 7:00 A.M 'cause this was the middle of the night. Lo and behold, it was a bunch of phone calls back and forth with five different people. Nothing was ever done.

My last service call with American Home Shield went pretty well. I got a good contractor. I had a clogged sink and their tech came and replaced my motor. I pay AHS $600 per year and $100 per service call. For every service call, AHS charges the actual amount for the repair. So, the $600 is a profit for them. Also, $100 is not a lot of money. With Home Shield, I don't have to keep calling other people as they already have contracts with servicemen who can come and do the job for me. The question is whether this is feasible in terms of cost for a common person.

Our recent claim with AHS was for our heater. Our furnace didn't turn on upstairs when we tried to turn it on the first cold that came through. The contractor that AHS sent was very friendly. He went and checked our furnace and he figured out what the problem was. He fixed it and checked it multiple times to make sure it was still functioning and answered our questions. In our last house, we also had American Home Shield.

Everything is going great with American Home Shield. Every time I've had to use them, everything has been timely. It has saved me a good bit of money. As soon as I send my request in, within a day or sometimes the same day, I get a phone call or an email letting me know that they've scheduled somebody. The people that they outsource it to had been very pleasant to deal with and they've been on top of the game. The contractor for the AC unit was good. He was in and out in 30 minutes. He assessed the problem and fixed it. It wasn’t a major issue but he got it done.

I had to call two or three times because I kept getting ran through the automated system. The guy was courteous and professional but didn't do anything. They said that the AC was clogged and impacted and submitted the claim to American Home Shield but American Home Shield said that they can't fix whatever is wrong with it. If I get a second opinion, it should not be charged again. I've had to pay $200 for two different companies to come out and my AC unit hasn't been working all summer. My AC still freezes up and it's hot as hell in Florida.

American Home Shield delivered what they promised and what I'm paying for. Our outside AC unit wouldn't come on, so I went online and did a claim. R Harris AC and Heating came out, and they were excellent. I got the air conditioner fixed that day and it's been working great.

I filed a leak claim online and I got a quick response. I'm deaf, so I hate talking on the phone. Home Choice Services came out. The guy fixed the problem and he was prompt and courteous. It was an excellent service.

American Home Shield is the best thing ever. It's always usually the same day that someone's calling to come out either that week or no later than the beginning of the following week. The guy that came for my dishwasher did a great job. I thought there was an issue but we just had to get the waterhead to finish draining. But he ran into a bigger issue so he stayed way longer than he thought he had to. He could've just fixed what I pretty much put in the initial request for but it was a whole another problem. He didn't wanna leave and resolved it all that day. This week, I haven't had any issues with my dishwasher.

Our AC wouldn't kick on. I went through the website of American Home Shield and put in a ticket. The website was fine. I got notifications from both American Home Shield and from the contractors themselves. The contractors were great. They came quickly and got the problem fixed immediately. It turned out it was an issue with the thermostat. So, once they got that resolved, it started working again right away. It made things much more pleasant around here when the AC was coming back on.

So far, American Home Shield has been great. When the circuit breaker kept flipping out, the contractor scheduled an appointment within 24 hours. They were professional.

My dryer was not drying. I just called Home Shield and they told me Mike's Appliance would either call me or I can call them. I called and left a message, and they got back to me. They came out, assessed the dryer, but the tech didn't have the part. He said they would have to order it. And once they did, which was less than a week, he called and said he had the part and when it would be convenient for them to come out again. I let them know. I was not available when they said they could come out. So the following day, they came out and the tech fixed it. He did everything he was supposed to do. He did not leave a mess. He cleaned extra, the dryer had a lot of dust. He asked for the vacuum cleaner. We took it to him and he did a vacuuming inside and out. I was able to wash that same day and dry, and I've been doing so as needed. Home Shield is professional. They got it done.

I'm very satisfied with American Home Shield. I've recommended them to a few of the homeowners in my neighborhood and they've gotten the service. The most recent job they did for me was for a leaking pipe on my second-floor ceiling coming from my master bathroom on the third floor. Their contractor repaired that. AHS then had to send out a second company to do the drywall repair for the ceiling afterward. Everything worked out. Another claim I had was for a tune-up of my heating unit. The contractor was good and they did social distancing. The heating unit has been the same since they came six months ago.

The gentleman that came out for our plumbing issue recently seemed to have been extremely polite. He was knowledgeable. He put the fixture in. This time, I was pleased with the service. The first time I had to use AHS for air conditioning and heating, I was very displeased. We were having some problems with the air conditioning. It was rattling and making a lot of noise. I called AHS. The air conditioning company called. The gentleman came and said, “There really isn't anything you can do about this. This is an air conditioner that's 10 years old.” I said, “How could that be? We don't live in Palm Springs. We live in an area where the air conditioner is used half the time.” He said, “You should just put a new air conditioner in here.” With that, he left.

We had no hot water. We called probably about 5 o'clock. It was late and we got a recording. In an emergency, you wanna be able to get ahold of somebody. We had to wait for someone to call us back and that took a little while. But the guy was able to repair the water heater connections when he came.

It's hard to get Home Shield to follow-up. If I send an email out for a job request, I have to follow up with a phone call because, usually, their comment is they haven't gotten it or they don't see anything. Then, I have to go through the whole genre of submitting what my work request is and once I've submitted it, it seems like it's a difficult work request. They would say they don't have anyone in my area and that they would have to look and would call back in two to three hours. I would wait for two to three hours and quite naturally, I would forget.

The garbage disposal was leaking so I submitted a claim with AHS. The vendors that came handled it perfectly. I had a good experience. However, the information on the front end should more accessible. I had another incident where we had to call someone out to take care of something. But I didn't even really realize the full extent of the warranty.

We had a home warranty and it started out good with them. We had them for a couple of years and it got worse and worse. They started taking away more and more. We switched to American Home Shield and they've been okay. We used them twice so far. When I have claims, I put it a ticket online. Their website was user-friendly and I didn't have a problem with it.

American Home Shield has always been tough to deal with, but this event is the end of our relationship. We pay extra for pool equipment coverage. AHS has been out multiple times for the burner system in our pool heater in the past, this last time they were here three times and not corrected the problem. The last trip out, it was determined by the AHS contractor the repair/replacement is not covered due to the “chemical damage to the heat exchange system”. I have pool service records going back 12 years regarding the chemistry/water quality - all perfectly balanced.

I bought American Home Shield Warranty when I purchased my home in June. On August 3rd, I called AHS because my refrigerator was not working. A technician has been out several times, ultimately determining the motherboard was bad. They were not able to get the part and the only option they would give was for me to wait 6 weeks while the old motherboard is rebuilt. It didn't work. It is nearly 4 months now and still no working refrigerator and they will not replace it either. The only their "cash in lieu of repair offer" thus far has been $325 (the cost of the part they cannot get)... So Mad!

We have a mobile home and we were doing some work under it. We had to run the dryer vents. When I was under there, I felt cool air blowing under the house so I started checking it out and one of the flexible duct hoses for the AC was torn. We called American Home Shield and asked if that was covered and it was. The claim process was pretty easy.

On 9/20/2020 I called in a covered home warranty claim on my refrigerator. I paid my $100 deductible and I was assigned First Choice Appliance of Granbury TX to take repair of appliances. I had to call to schedule the appointment and asked for a text or voice mail when the technician was on way so that I could meet him here. It took 3 days and I never got a text or voice mail and finally I called and found out he had came and left and had to reschedule. Five days after turning in the claim I finally met the technician at my home.

American Home Shield is amazing and I am extremely happy with them. The technicians are very professional, sweet and educated as well. Around Christmas time, our oven caught on fire and it started malfunctioning horribly. I put a claim for it and they came and fixed it. The oven has been working amazingly ever since. American Home Shield also sent Wirenuts Pro to fix all of the electrical in our basement. My daughter stays there and only one outlet worked. The rest of the outlets in the basement didn’t work. We also have a laundry room there. One light worked, but the other light didn’t. Apparently, the issue was one of the outlets in the basement was shorting out, and it made the other outlets not work, plus the light. Wirenuts Pro replaced something on the outlet, and everything started working again.

The water wouldn’t go down on the toilets and the contractor cleared it up. He was great and everything is good so far. I used American Home Shield before for my water heater and it was the same contractor. They were excellent. I’ve had great success with AHS so, I'm very satisfied.

I had a claim to American Home Shield on my refrigerator and one with my dryer. I did them online, and it went pretty easy. I submitted it online and then they emailed me back in less than 24 hours. Then the company called me and set a time on when they would be out. The technician came and he had his COVID mask on. The problem was a roller underneath the barrel of the drum that had slipped out of place, and he put it back in place. It was fixed.

You never know what's gonna break down. Especially during the times we're in, American Home Shield came in handy. I've used it twice and everything's worked out well. One of them was when my dishwasher wasn't draining, and the heating element wasn't drying dishes. The technician came in, figured it out quickly and he was in and out of here. It's been working fine ever since.

Everything is outstanding. The only thing I got a problem with is when I call in to get a repair order, I can never get to talk to a human being. It's all recorded. I had been on the phone for an hour or two trying to get to a live person. The other day, I called in to get the furnace worked on. I didn't have a chance to tell someone that I got a company over here that American Home Shield deals with, Advanced Appliance. They replaced them with somebody else. I would like to have the person that I have my yearly inspection with and is on their call list to come service my furnace rather than somebody I don't know.

Our refrigerator wasn't cooling off and it wasn't freezing. The contractor from Sears who came out was pretty nice. He said that AHS would probably just gonna do a cash-out because it would cost more to replace the parts and take longer than to replace the whole refrigerator. We had to pay for it, and then AHS said they would reimburse us. I put the receipt in over a week ago. One lady I spoke to said it would take about 7 to 10 days to get the reimbursement. Then the one lady said it would take 21 days. I haven't heard anything else.

I had a claim for an HVAC unit in my home. American Home Shield assigned a particular contractor. I kinda felt like those contractors were just in it for the money. They told me that the unit could be fixed. When they tell the customer that, American Home Shield won't pay to replace it, they'll only pay to fix it. When the contractor actually came in to do the work, they took my old furnace out and brought me in a brand-new one. They said that's the way the work order was, but it wasn't. The work order said they were repairing it and that it required upgrades.

We had hurricanes recently and the air conditioner was running all the way up until the power went out. When the power came back, the air conditioner wouldn't turn on. The guy from TJ Morgan came out and told me the transformer was blown on the AC so he fixed that. I was out of town working, so this was somebody at my house, and they told me that after they got it blowing, it wasn't getting all the way cool, so I called the contractor back out. The guy said they needed to run some cleaner through it. I thought that he actually didn't do anything the second time, but he told us what to do. He did pretty well. I knew that I had somebody waiting for him all day. I got a call when they were 30 minutes away, and my person had already left. Then he stayed there for probably 30 minutes waiting on my person to get back there for me. I appreciated that.

When the AC is turned on, the fan would not start with the condenser. We filed the claim with Home Shield online. However, the unit failed right after the contractor left. About an hour later, it stopped working. A new contractor came out and repaired it. When the technicians come out and they use their instruments and equipment to take measurements of things, they should capture those results and show those visually through text. There's a lot of technology that they should share what they're troubleshooting and what they discover to the extent that data can help the consumer visualize and understand what the issues are.

Back in May, American Home Shield sent out a company called Comfort Heating & Air Cooling. They did some work on the coil of my AC unit which was covered by my warranty. I had to pay out of pocket for the ductwork as well as the refrigerant which amounted to about $1,000. Recently, Honesty Mechanical came when I called American Home Shield and they said that the people who installed my coil did it improperly which caused water damage in my attic.

When our furnace was not working, the contractor cleaned off a part on it. Our ductwork was not working as well. It was smashed and it was that way when we bought the home. The contractor first told me they were gonna replace it and then they crawled up in the attic and decided they were gonna try to put it back together. That was done the year before as well. Hopefully, it lasts through the winter this time.

There was a leak under my sink. I got somebody from American Home Shield on the line and asked them if it was covered. They got back to me and said that it was covered and they assigned somebody. The contractor called me and set up the appointment. The person came out the next day and took care of the problem. They had all the parts and the guy was very good and very competent. I also discovered another leak in my bathroom. I called back and the same thing. It was in a couple of days, and both of them were handled. I love the service. I'm glad I’m with American Home Shield. They check and see if things are covered and they go from there.

My parents has always had American Home Shield and explained how beneficial it was, so I got it. When I submitted a ticket online to replace my water heater, they told me to expect someone within 24 hours. It ended up being within the hour when Paramount Plumbing came. They were awesome.

I originally continued Home Shield, and then we canceled it. We had some air conditioning problems. We're out a significant amount of money because we realized we didn't have the warranty anymore. That's why we decided to pick it back up. We were like, “Well, it's worth it to have it because now we're out all this money. Here's why we need to keep it.” I love the fact that they just tell me who it is that they are assigning the claim and then I can contact them directly. When I have had a lag in response, it's not on their end. It's usually just whoever they farmed out to. So, we just have to follow up with them, which is not a problem. Recently, Edmond Texture and Drywall did a good job. They were there early and they cleaned up their mess. I was very happy with them.

We wanted a preseason check-up on the furnace and so we filed online. The contractor texted me that he was on his way. He did a preseason tune-up and explained to us how the system works. I also put in a claim for a dishwasher and refrigerator a couple weeks ago and those went okay too.

I had two claims with American Home Shield. One was for the appliances for which they have said they are going to replace the items. They have given me cash in lieu options. I'm still looking for those appliances and have not made the purchase. I have asked for two extra days, especially because of Thanksgiving time. I'm looking for some better deal to buy an appliance. The other one was for the garage door opener. The contractor came in and then he ordered the part. When the part arrived, he came and fixed the door. This time, as far as the claim is concerned, American Home Shield satisfied all my requests. We had a good experience with them.

I am grateful to have the service. The guy was very good and we knew pretty much when he was coming out. He was very efficient, fast and friendly. It was something we thought that was already done but whoever did it before didn't do it well. The technician explained that it could have been something else 'cause the prior owners had the same loud noise and the AC wouldn't work. We found that it worked briefly then it started doing the same thing again. The technician said it was a capacitor. He got his job done and he was gone. I was perfectly fine with that and I appreciate how well it went.

I needed a main drain cleaned out. I paid my $100 deductible to American Home Shield and a tech came and cleaned out my main lines to the septic tank. I was backed up in my house. It was not from the septic tank but from a drain underneath the house. The tech was great. After the service, the septic system seems okay. I still have some slow spots but they're more local.

Jeff was a great technician. He was professional and knowledgeable. The only issue that I had with the process was the fact that I could not get ahold of Jeff directly. Having a customer not being able to get ahold of the technician directly is not a good way to conduct business. I understand that with COVID, there's a lot of shortfalls in manpower. But to have to call American Home Shield in order to reach out because I didn't hear anything back from the technician and I didn't know that the parts got ordered. I received information back from American Home Shield but I didn't know when they arrived or when the repair was gonna happen. At that time, it'd been almost two weeks and I needed my dryer.

The AHS service has been amazing. The things that we've had done, just wonderful. Quick, reliable, professional companies. It's just been really good. They checked out our pool heater. My microwave handle broke so I was told that it couldn't be replaced. Well, magically, they found it. My dryer was repaired. AHS really goes beyond for their people and that's really nice. Now, I may be having to call them again. We heard a noise underneath the house last night. We had a new water system put in so, we're not sure if it's that leaking or something underneath the house. My husband shut down everything.

My AC wasn't cooling properly. The man that came out for the AC said there wasn't really a problem so after a while, it was just as cool as a cucumber in the house. He was nice.

I submitted a claim with AHS because the AC unit was not blowing air. The contractor came out, assessed the problem and then he fixed it. It didn't take very long at all, about 30 minutes. He did a good job. So far, submitting claims with AHS has been simple. However, American Home Shield used outsourcing for phone calls. So there was a little communication issue when I talked to a rep. But the rep looked through it and the problem got resolved.

Tate Appliances, one of American Home Shield's contractors, came and didn't fix my dryer right. Within three weeks, I was having the same issue and calling back. Another time, Whirlpool patched up the waterline of my refrigerator and I had to call the tech from there back a week later because I had water all over my floor. He then went and got the right part for my waterline. Whirlpool did a great job for me but I don't recommend Tate Appliances.

I'm very satisfied with American Home Shield. One of the key benefits is that if you have a problem, you just go to the website and it takes you 30 seconds. From there, they take it on and get you the proper technicians to come out and correct the issue. If you don't know who to go to, they take care of that for you. I like it. I tell people it’s the happiest payment I make each year.

I've had three claims within the last month and a half. First, the bottom freezer on my refrigerator wasn't freezing. The first repairman came out and told me that he could not repair the compressor. He also could not order the part because the part had to be ordered from LG. LG then came out and also told me that the compressor for the bottom freezer was out and that the top refrigerator that worked on the same compressor would be going out as well. He told me that he would order a part and it would be five to be seven days. After another week or so, Sears called and said they would be coming out to repair it.

My dryer wasn't working and the contractor replaced the touchpad on it, and it's working great. Then they had to replace the coils on my stove and also the thermostat on it. Everything's working great. The tech told me that my stove had the wrong size coils on it before so that was the reason my pans were laying downward on one side of each one. The dryer and the stove was on one ticket. I called Home Shield to try to get an appointment. Liberty was supposed to call me but after two weeks, I never got a call. So I had to call back Home Shield and they called and got me the appointment. After that, they came out and then it took three weeks to get the parts because of the corona. But they were very nice. They came in and they fixed them. Didn’t take them no time. They were very polite.

My recent garbage disposal claim went smoothly. I called it in on Thursday and in about an hour or two, I had an appointment for Monday. So it wasn't a very fast appointment, but nevertheless, it was a weekend coming up, so I understood that. Then the technician called me, came, and was able to repair it on the spot. It was very fast. Between arriving, diagnosing it and replacing the whole unit, the technician took less than an hour. It was not very hard to install. I was afraid that the technician would have to come back with the unit but he happened to have one. It wasn't as good as the one I had but it was comparable and he was able to replace it.

I love my washer. The people that delivered it did an excellent job. They set it up and showed me how to use it. The only thing that is missing is whether it's a small, medium or large load. But the customer service rep that helped me order it was excellent. That was the first time since I've been with American Home Shield that I've had such a person that has good personality. I was about to cancel my policy last month because I felt it was a waste and I wasn't getting good customer service. Her customer service is why I'm still with them.

American Home Shield sent wonderful technicians who fixed my AC unit. My experience with American Home Shield has been pretty straightforward and easy. It's been effortless. You go online. You tell them what kind of service it is that you need. You hit a couple of buttons, hit submit and that's all it is. They don't charge you until after the issue has been fixed, and the technician is submitted to their company. I had one call that I put in for my washing machine. Then I had to turn around and cancel it, and it was flawless. I pushed the lid to the washing machine too far back. I didn't realize that I pushed the button in and I thought it had broken, and it didn't. AHS has really been great. So, I've been happy with them.

The service of American Home Shield has always been incredible. We've always had everything covered that we expected to be covered. The communication when I have to call in has been less than desirable though. The last time that I called, I had to sit on hold for almost three hours before I got a representative because I was trying to schedule three appliance service requests at the same time. That all were able to be serviced by the same person. I didn't wanna do it online, because I would have been charged three times. But outside of that, the actual service that we have has been great.

I would always get a SquareTrade warranty on computers and things that we buy. I have a very expensive induction stove and the motherboard went out on it twice. SquareTrade took care of it. But they don't insure things that are beyond a certain age. When it came time to that SquareTrade was expiring, I decided to look into other options. I came up with American Home Shield as being the best one. I read reviews and I've never had an issue with them. I got it primarily to protect that stove, which thank God, hasn't gone out again.

My microwave was turning off. It was off for a while. We would plug it back and turn on and then it would short out again. So, we thought it was a fuse, but we weren't sure, so we had Aurora Appliances come out and they told us that it was, in fact, a fuse. They got it started again but said that the fuse was faulty, so they had to come back and replace that fuse. They said it was a high voltage fuse and it would cause a fire if it wasn't replaced correctly.

I called in a claim when the air conditioner wouldn’t turn on. They told me I would be contacted within the first 48 hours by email and that the guy would let me know when he was on his way to the house by phone, which he did. It was an excellent service. I've recommended American Home Shield to at least three other people.

The refrigerator was not working. It was not cold and we lost everything in it. We contacted American Home Shield shortly after and the tech was awesome. He came and diagnosed it. He figured out what was wrong after about two, three minutes. He said it needed to be replaced. He contacted American Home Shield and asked for approval, and it got approved. He was excellent. His customer relations with him was very professional. It took him a couple hours to get everything done. Now, we're happy. We got a working refrigerator.

It was a little inconvenient when our microwave went out, but it wasn't horrible. I get that with all the stuff going on, the amount of stuff they had available was less. However, they didn't have any available, so I had to go out on my own to an appliance store, buy a microwave and send them a receipt. Other than that, I was happy. They allotted a certain amount of money, and if I wanted to upgrade, it was on me and that was fine. That was what I did and it worked out perfect for me. I got paid relatively quick as well. At another time, a service contractor who was training a young man came to do my AC and they were very nice. They did what they had to do and they both did fine. Overall, American Home Shield is impressive and I've already recommended it to other people.

The plumber was very efficient because he had a lot to fix. He had to look at three toilets and the garbage disposal. So he had to go outside and come back in. American Home Shield was fine and the issues were resolved. The electrician came out as a follow-up because the issue was with the electricity to the garbage disposal. So he fixed that. I had a separate issue with a freestanding ice maker. They had to send somebody else out and he fixed it, but it's still not working totally. So they're coming back out on November 2nd.

The guy was great. He came out, did the work and was real thorough. It's really easy to put in a claim online and American Home Shield immediately finds someone. That works fine for me. If you do a claim on the phone, it takes longer 'cause of the call-up. They've been a little hard to get ahold of during the COVID but that's just telephone problems with whatever their call center is. Other than that, I'm sticking with them. They're responsive and I've had great service from them. I've already recommended them to people who have a different home warranty company that was really crappy.

The air conditioner stopped working. It would cut itself on and right back off. It would not stay on. I went online and signed in to my account. I love the website. It's super friendly. I submitted the claim and I was given a 24-hour timeframe that they had to contact me. They sent someone out and the tech was here for quite a while. We had what turned out to be some kind of a backup, so he had to blow out the system. Then he had to go into the air conditioning unit here and clean it out as well. He was super nice. He was really patient because he thought he had fixed it and he was stepping out. I had to go back and get him and say the air conditioner cut right back off. But he was really great and very helpful. This was the second claim I've done with AHS in the past two years. I absolutely love it because they have been wonderful for us.

I had a plumbing leak that was manifesting through the family room ceiling. Once I got the contractor, I contacted them directly and worked out the scheduling. The tech came out and put a hole in the ceiling to find the leak and then he replaced the piece of leaky pipe to resolve the issue. I don't have a water dripping in my family room, which is a good thing and all my other stuff works properly.

My air conditioner went out. I tried to submit a claim online but I couldn't find my contract number, so I tried to call back and they kept saying it would be two hours. I tried to stay on hold for a while, but every time they came back and said it would be two hours. Even after a half an hour, it would still be two hours. After being on hold for an hour, I went back online again and tried again online. Finally, something was different and I was able to enter in the contract number from a previous year and it came back and said, "Okay, that's not the right contract number. Your new contract number is actually this."

The bathtub and the toilet were backed up. I went online and submitted a claim to American Home Shield. Their website is user-friendly enough. I had to call On Time to set the appointment with them after filing the claim through the American Home Shield. Then once I got that done, I got notifications about it. On Time was great. They weren't able to cover everything through American Home Shield, but they were very quick with what they could cover and gave me quotes and everything on the rest. Everything has been functional. They got my second bathroom operational again. So, that was pretty exciting.

My AC was blowing air but it wasn’t cold. Something was wrong in the main machine. The contractor who came replaced something. They were here in about half an hour to one hour. Submitting claims to American Home Shield is a simple process.

The whole faucet was leaking so Integrity Plumbing Services came out. They were pretty good and very professional. They are the best ones I have seen until now. They had to replace the whole faucet and they helped me order it. They sent the money for me. It would take a week for the faucet to come to us. Once it gets delivered to my home, I would call Integrity and they would give me an appointment after two days. The new faucet has a lifetime guarantee and we would only pay for replacement charges.

I've had Home Shield for years and I've always been satisfied. They put in an entire new HVAC system. The contractor was very good and very nice. They explained everything and they cleaned up. The system has been in a much better order than before.

I went on American Home Shield's website and scheduled the preventative maintenance thing, and I got an email about it. It's always been a very useful website. Everything that I've done with American Home Shield has been super-fast. I don't have to worry about when things break, and I know that it's gonna be taken care of quickly.

I called AHS for a leaky toilet and Price Right Plumbing & Drain came out the next day. The tech did a great job. It was a leak that was going through the roof and he fixed that. But the water kept running through the system and he came back the next day.

I had no heat and I submitted a claim online with AHS. It was pretty easy to use and their website said that within 24 hours, the contractor would be out. But they weren't wearing any suit and tie when they came out. Still, they were professional, clean, and got the job done. The AC has been working perfectly since and overall, it was a very good experience.

With everything being online, American Home Shield's claim process is easy. But to reach them on the phone is difficult sometimes and there's a very long wait. One day, I had to wait almost 50 minutes to talk to somebody. I know this is a pandemic situation and we are all dealing with it. But previously, the call service was really excellent and it didn't take much time to get to them. Also, I wish their customer service was local a bit and more US-based.

My most recent claim with Home Shield was for the AC and it didn't take very long to get that taken care of. The AC just needed some Freon. The tech worked on it last summer, too, and got it fixed. He's very good.

The dishwasher was not draining. When Rick's Appliance came in, the guy figured out what was keeping it from draining and he fixed it pretty quickly. He was really nice.

When my refrigerator wouldn't cool, I submitted a ticket through the app and then Atomic Tech came out. They were good, but I'm still without a refrigerator. I was given something for a replacement and I still don't have it 'cause the refrigerators that would replace mine are all out of stock. I also ended up paying twice for the same issue, so American Home Shield still owes me $75.

My partner took Home Shield them up in 2016. Then after Calvin passed, I kept up with them. They were pretty good until this past year. MS Services came out three times. First time, they reconnected the power cord to the condenser. It had rotted away. It's an old unit. And then the second time, they came out and replaced the solenoid. The third time, they came out and decided that the unit needed to be replaced. Now, in between the second and third trip, I had an electrician come out and look at my circuit breaker because I just wanted to make sure that it was okay, because it was overheating when I was having problems with the air conditioner. MS said they would talk to Home Shield, then Home Shield sent me an estimate of 6,000 plus to replace the air conditioner.

I filed a claim for a non-working garbage disposal. When the contractor came in, they fixed it in about 15 minutes and it's been great since. American Home Shield is a good company. They do good work.

We put in a claim online with AHS for a gas furnace. The service of the technicians that came was great.

We've initially filed a claim to American Home Shield the same day that the incident occurred with our refrigerator. There was a lot of fluid on the floor, and the refrigerator and freezer were not staying cooled at all. After seeing that, I would assume it was the cooling fluid for the refrigerators. We took pictures and we called American Home Shield within 15 minutes to report that we have an issue, and the refrigerator was losing temperature. By the end of the day, the refrigerator was up to 78 degrees. Ultimately, it got up to 82 so we lost all the food in there. We called the office again the next day after we heard from LA Appliance. They had indicated that they wouldn't be here for two weeks.

When I called AHS about my AC problem, they were really helpful and the customer service representative was explaining the coverage step-by-step. Then, they sent out a tech from All American Cooling and he was very nice. He was explaining the procedure step-by-step and I liked that. He also gave me his number. But he put it there that the work wasn't complete and he told me that he still has to put it in the system. So I need to call them back when the spring comes and they have to do a follow-up. If he doesn't call me in the spring, I could feel free to call him and remind him. Otherwise, he will put it in the notes. Other than that, I didn't like that the service was not so fast. Within 24 hours, they didn't even come. My AC problem wasn't an emergency but what if it was and something really breaks down and you really need it repaired. So, the service should be faster.

I was doing laundry when the belt and the pulley popped on the dryer. I made a call to Home Shield and the contractor came out a week later. The tech explained and showed the issue to me. That's when a sheet metal cut his finger and I had to bandage him up. But everything went fine.

I filed the claim online to address the washer that was leaking. It was easy to do. You just login and select the address because I have more than one property in it. As soon as I filed the claim, they told me who the contractor was gonna be and when they were gonna be over. Sears gave an excellent service. The washer is working perfectly. Home Shield was efficient and easy to use, and taking care of the problem was easy with them.

I had a washer that continued to fill up until it overflowed and flooded my house. Sears was sent as American Home Shield's contractor and they were gonna come out within the first three days of me filing the claim. But then, guests were coming so we got postponed for a week. Still, they came and the tech was good. He had to order a part and after that part came, I had to set another appointment with Sears. The same tech came back to put the part in. He told me what happened and why. He showed me the parts he replaced. He had a mask on and told me everything I should do. The washer has been doing well since he came.

The guy from Bestway did an awesome job. He was very informative. The claim was for my garbage disposal. It stopped working and it had a leaking. He had to replace it because it wasn't fixable.. American Home Shield is pretty good to me. When stuff go wrong, we call them and it saves a lot of money. It's been beneficial.

I've used American Home Shield for a number of things. There was a ceiling fan that was broken and they replaced that. I've recommended them to a number of people who have been happy with them. The contractors have all been very good. I'm okay with submitting claims. It's not the easiest but you can do it. The biggest issue I have with American Home Shield is if you have an out of network service where they can't find somebody to service something, and you have it done, for that person to call in and get the approval, they're on the phone for hours and no one picks up or they can't get through. I've got a situation where I paid somebody to do some work and I haven't been able to get the approval from American Home Shield. I'm sitting on that which is very frustrating. I paid American Home Shield $100 and I paid the service technician to do the work. But he wasn't able to call and get us the approval from American Home Shield.

American Home Shield has been pretty good. This is the first thing that I’ve had to go through them for and wasn't sure. It was a minor fix. The guy was really professional, nice and informative. He fixed a couple issues. He noticed the door on the washing machine was broken and fixed that for me too. That was really nice. He also checked my dryer. Given COVID, I was a little surprised that it took as long as it did. I put the claim in the morning and I don't think I got a call till about 3:00 in the afternoon. But they were able to schedule in two days which is great. It wasn't anything that was an emergency.

I have three houses with American Home Shield and I didn't like one of the technicians that came to one of my houses. He disconnected my air conditioning so I had to hire somebody from the outside to have a different opinion because none of us believed that he was right. He said that guy didn't know what he was talking about. Other than that, the technicians are good.

The freezer part on my refrigerator wasn't freezing and it got fixed, but there was a miscommunication. As soon as that happened, the refrigerator started to do the same thing, so I got back to Sears. They sent someone there and they resolved the issue. There were two technicians together for the freezer. One was training with the other one, and they were fantastic. The second time, the first guy who came for the refrigerator was nice, but he didn't seem very knowledgeable. He couldn't figure it out and he kept looking on his phone trying to pull the answer.

United Air Temp came out to do the HVAC. It was the preseason check for winter. I sent in the request online to American Home Shield. Their website was pretty easy to navigate. Then it explained what was involved in the preseason check and the cost. It explained everything pretty well. United Air Temp did a really good job. They were there until all the work was complete. They did everything. They cleaned up and showed me the furnace that they ended up upgrading because it was the original to the house. Everything has been operating very well and very efficient.

The tech that came out was great. He was super respectful. He wore a mask. He had like booty things on his feet. There was some kind of huge blockage that we tried to get out on our own and it wasn't happening. He snaked it and did some other thing to it, and then waited around to make sure that everything worked, and then he went on his way.

American Home Shield is wonderful. I feel bad that I have to call in so many claims. There was a lot that the people who sold me the house didn’t explain, so I'm disappointed in that, but I'm glad I have American Home Shield to be able to address these issues. I did a claim for a furnace service and it was simple, but it turned out that the furnace was **. It had to be replaced. American Home Shield called me and I told them that the guy recommended that I get a new furnace. They asked me if I wanted to go through with it. I said yes and then they switched my maintenance call into a service call. I then had to pay $75. The contractor got the furnace yesterday. He came today, and he got here at 1 o'clock. He was done by 4 o'clock. He was nice, professional, and respectful.

I had to call American Home Shield and tell them what the problem was when the freezer on my refrigerator was iced up. They then scheduled someone to come out to fix it and they were outstanding. As a matter of fact, I would use them if I had to pay for them without the insurance.

The guy was great. He came and explained everything that he was doing. He showed me how to troubleshoot. He had to go in there and unclog it. If I would have known that before, I wouldn’t have to pay the $100. What he told me to do the next time is to try these steps first which I really appreciated. If that doesn’t work, then call. I’d give him an A-plus all the way around. I have used American Home Shield twice and every incident has been outstanding. They're very easy to deal with. The contractors came out real fast, like the next day. The only thing is they didn’t give me a discount on the other house.

The water heater started leaking badly. We called Home Shield and 5 Star Home Services came out two days after it actually happened. They installed a new water heater and they're working on mitigating the damage at the wall. They were great. We've been happy so far.

The electronic board of my dishwasher had an issue. Submitting a claim online to American Home Shield was easy and it was a great experience. The professionalism of the contractor they sent was fine. Things have been perfect since they came and my dishes have been clean.

The contactor took care of the issue in our kitchen right away. This was the first time that I had to use AHS and it was slam dunk. Everything was good.

We just had the AC unit replaced then there was a leak in the valve. The contractor came out and inspected it. They sent the stuff over to American Home Shield who denied the claim. They said it wasn't for normal wear and tear. And then the Freon leaked out again, so I did another claim. The contractor came out and said that the Freon wasn't gonna be covered. I've gotten five letters of everything that AHS doesn't cover, so I just paid out-of-pocket. There's not one thing I've turned into them that they have covered and I just paid out-of-pocket to have a whole new unit replaced.

It was easy to get a service scheduled with Peak Home Performance. They canceled the appointment that was scheduled and delayed it. We had the first snowstorm, so there are probably more people turning on their heater and having problems. So, I can't really blame them for that because mine was just a cleaning. When they came, they seemed fine.

The original problem was the shower in the master bedroom was clogged. Somebody from A-1 went out there and unclogged it, and everything was fine. But it seems that the problem is back. It's backed up from the toilet and the shower as well so maybe it was not cleared completely or it wasn't cleared somewhere. But American Home Shield has been good.

My washing machine died and apparently, it had a voltage spike or something that killed two of the main components that run it. I went online and requested a service from AHS and they turned around and contacted somebody to come out within 24 hours. The techs got there pretty quickly but the problem was the parts were on backorder from the manufacturer, which was not their fault. It turned out that there were a lot of machines and equipment that use the same parts and they were overloaded with requests for them. It took a month and a half for the parts to come in but everything works great now. The reps who came out to handle everything were also really polite and they did everything they could quickly and efficiently. So, I could tell they were very good.

We had a garbage disposal that was leaking and Prime Plumbing was sent out. It was very easy when I made the claim for that. Prime Plumbing was great and they got right down to business. They replaced the garbage disposal. I used it once and it was fine. We're happy with American Home Shield. Our experience with them was easy and efficient. They got the job done.

The top of the shower was leaking so we submitted a claim with AHS. The plumbers came out and did a good job. They were very professional. Our experience with American Home Shield has been excellent.