American Home Shield Reviews

The house that I just bought is 34 years old so, all the appliances, except for the refrigerator, are 30 years old or older. Some of them weren’t even working and AHS replaced them after Tri-City came out, looked, and said they couldn't touch the appliances. I have had my cooktop, dishwasher, range hood, and a double convection oven replaced. I was able to pick the appliances that I wanted. They said either I could pick them and they would pay me a certain percentage of it or they could pick and they would deliver, install, and remove my old appliances. It has been a mixture of all those in what was needed and done. John at Tri-City Appliances is excellent, very knowledgeable, and quite a handyman when it comes to removing things, placing them, replacing parts on them, and fixing them. And I have only paid $75 for each time and just reaped many, many more savings in thousands of dollars passed that $75.

When I submitted my first claim, I did it over the phone because I didn't wanna mess anything up. Our ice maker was overflowing and when the tech opened it up, I said, "I think the frost is not working." But he said that it was our ice maker and he was right. It was frozen up and he helped me get all the stuff out of it. He asked for a towel so he wouldn't make a mess on the floor and cleaned it up. He had to order it then he came back three days later to put it in.

The boiler fan went out and had to be replaced. It took four days to resolve the issue, which wasn’t very long. Harkins AC, Heating and Controls had to get the part in and as soon as the part came in, they came back. The technician was great and with American Home Shield, the process to submit a claim is very easy. I very much appreciate that I always get a call really fast. So I love it.

I used American Home Shield’s web portal to set up the service call and everything went great with that side of it but the gentleman from All Brands was not knowledgeable. He told me that there was a part missing on the dishwasher and he said that AHS doesn’t cover missing parts, and he left. I called American Home Shield and explained to them that prior to the problem, it had been a brand-new dishwasher. It was installed here by Sears and they’d been in my house the whole time, so there were no missing parts. I said I would like a second opinion so, they sent out the second company. They said that if it was a missing part that was causing the problem, I would be billed for the second call but otherwise, the second company would just repair it at that time.

I’ve been with American Home Shield since September and I can see the value in having a home warranty. The operators were responsive when I submitted a claim on an electric issue and everything went great. The gentleman from Light It Up Electric was friendly, nice and talkative. He explained what he was doing and did a great job. He did it quickly, he knew what he was doing, and he was knowledgeable and personable. He was very professional, yet friendly and courteous.

The technicians from All Day Comfort Heating & Cooling knew what they were doing and they did a good job. They cleaned the starter ignition of the furnace and checked it. It was down in the bottom section and there was a bell right there, which he flipped and the gas came back on. One of the guys called it in and had the other guy pick it up and he was here within 10 minutes. American Home Shield has also done the icemaker for me and some other things.

We've had AHS for 15 years now. Every time something's come up, they've taken care of it. The only time we had a problem was with our oven, but they did try to come out and fix it a few times, and then they finally decided it needed to be replaced. Then we had a claim for a heating issue and Myers Comfort Specialist of Montgomery had to replace something. They came back out and did it two days later. The claims process was a great process. Everything went fine.

We run into difficulty with another home warranty so we switched. So far, we've had good and prompt service from American Home Shield. We have been pleased. Their monthly fee went up a little bit this year, from $50 something up to 63, but I guess that’s not to be unexpected. When we had a water leak behind the refrigerator servicing the icemaker, they did a great job. The contractor didn’t have the part and they went to a local hardware store and picked up the part that was needed and came back and fixed it.

I had my filtration system on my pool. It’s a fiberglass thing, and it was broken and leaking. Green Valley Pool & Patio came out and looked at it and told me what was wrong and what was needed to be done. And they responded to it quickly. Usually, I do my claim with AHS online. It’s easier. Green Valley came within two days after I did my claim. They didn’t need to get inside my home because it’s an outside thing, so I was able to just allow them access to get in here to fix it without me being here. So, that was nice. They did good work outside. I’ve looked at what they had done, and what I know about it, I didn’t see any problems. My pool seems to be working great now.

I submitted a claim for my stove to American Home Shield and thus far, customer service there has been superb. It's better than Sears. The tech came out and now I'm going to have some stuff sent out for the burner. He also said that I need to talk to AHS about having someone come out for my dryer vent and ductwork. That claim went pretty well. Also, my washing machine went out and I'm waiting for AHS to deliver a new one. THey're accurate and they believe in taking care of their customers.

It took a while for AHS to do their due diligence but they came through in the end. I now believe firmly in the power of the pen. Thank you Consumer Affairs. The initial process of scheduling my repair and the work of the appliance company was fantastic. It was AHS Costumer Service that led to this review. They we unable to resolve my issue or provide any accurate information. After the review was posted Darika was allocated to my issue and she was fantastic. She kept me informed and worked to get my issue resolved. Thank you Darika !!. I still will only upgrade to 3 stars because I believe AHS needs to evaluate their first call costumer service. Our family will continue to use AHS. Thanks again Darika.

American Home Shield denied my A/C unit repair due to “vandalism” on 11.20.2019. The event happened when my A/C got the problem. On July 13, 2019 when first time my A/C stop working, I called AHS, the representative send Contractor A ---LA Standard HVAC started the repairs due to no cool air produced, finally A condenser and 4 pounds of Freon was replaced on August 2, 2019. During the service period, Contractor A lied to both AHS and me about the no shows on the scheduled appointments, exaggerate the findings, poor services and unbelievable charges I have to pay except the insurance part of $485.

AHS send a company named Draingo out to fix my toilet. My toilet has been disengage for a week and has not been fixed as of yet. Each time I call American Home Shield's to get information they cannot give me any information. The company is not giving me any information as to when they will fix the toilet. Each time I ask to speak to a supervisor at American Home Shield's they would never let me speak to a supervisor. So I pay my monthly fee for poor service especially when customer service hang up on you.

I have been dealing with a broken ice maker for 3 months. Customer Service keeps making promises and no work happens. I have called them 5 times so far, no notes are taken, so all the promises of the service fee reimbursement is lost, resulting in us starting from scratch every phone call. It's like Groundhog Day. The escalation department is too backed up to even return phone calls.

My furnace went out on the coldest part of the year so far, and it's still not fixed 3 weeks after my initial report to American Home Shield. What's even worst is that they don't even update me on statuses. This has really been rough on me and my family because we pay religiously for this service, only to find that the responsiveness to the needs that we're paying for is non-existent. I'm currently at my wits' end with AHS and their processes...

I bought this house on April 1st, and I had it inspected. We moved in on April 1st. And I had the gas company come in and check the heater and turn it on because they had to turn the water heater on. We’re transferring over service. And the guys said that they couldn’t turn on the gas because it would leak, and I needed to get that fixed before I hook up the gas line. I told them I don’t need the heater on in the summer time. It was already weather changing. So they hooked up the water heater, but left off the furnace.

My contract number is **. I previously complained about Ace Garage Door Repair and Installation, who not only did not fix the problem, but tried to get me to buy $150 worth of new rollers for the garage door. I called a local company who came and fixed the opener for less than the $75 service fee I paid AHS. I also complained about Perry Mechanical when they failed to appear for an appointment. Not even the courtesy of a call. They eventually came a couple of days later and did fix the problem at hand.

I had AHS for years and they would cover your standard, low priced fixes and maintenance. However, whenever it was something that they were supposed to cover according to their contract, they would find some loophole to say they won't cover it. Example 1: Refrigerator door hinge broke on a Viking Fridge. The repairman they sent even said "I never work on Viking" but would only tell us that AHS would contact us about fixing it. AHS contacted us and said it was due to abnormal wear and tear and was our responsibility. I asked them what that meant and if they thought we swung from the doors or something. They only offered someone to give a second opinion that would ultimately give the same assessment. I reached out to Viking and they checked the serial number and said there was a recall because those hinges broke and sent someone out to fix it for free!

One day the heater didn't work. I submitted a claim with Home Shield over the phone and it went very easy. And then, Temprite's tech accomplished what he had to. He just rewired certain items and was done within that visit.

So far, my claim with American Home Shield has been processed quickly. The oven is on its way, so we’re just waiting for it to get here. I've been waiting for about a month since I filed the claim. I am expecting probably within the next week to receive the oven and have it installed a day or two after. But the claim has been handled up to my expectations. The technicians from Armadillo Appliances diagnosed the issue. They were able to figure out what was wrong with the oven, and they were unable to find the part that they needed, so they evaluated the situation and said that the oven needed to be replaced.

The air conditioning never went lower than 87 and the filter needed work. It needed some kind of a liquid on the outside, but I only needed one instead of two. The tech from AC Blue Air was very professional. The heater never went past 76 and I wanted it 84 ‘cause I can’t stand the cold, and he said the original heater was too small so I’d have to buy a whole new one. Now, it stops at 75 which is okay. Also, when I used the garbage disposal, it was backing up and wasn’t clearing. I had to get my own handyman and we capped it. He discovered what was wrong with it, but he couldn’t do it 'cause he was not a certified plumber so I called American Home Shield. I am glad I have them.

Perry Mechanical handled my recent claim very well. Mike showed up here ahead of time, he diagnosed the problem in a very short time and he had the part necessary to put things back into operation. He wasn't here more than an hour. I was quite worried because the outfit that American Home Shield used in this area had some very bad ratings on Angie's List, but this guy seemed very good.

I’m a single mom and I live in an old house, and I can rest easy knowing that things can be replaced when they go out. Making claims at AHS is difficult though ‘cause you don’t really get a chance to explain it before you talk to the plumbing company. So, they don’t have any idea what’s going on before they come out to the house. Nonetheless, Williams Plumbing got the job done right and they were quick.

The control panel on my oven was out of commission. I submitted the claim over the phone to American Home Shield and it took about a week before someone came out. The tech did good and he knew everything that he did.

I thought American Home Shield's contractor was coming to fix the leaking pipe, but they just sent someone to observe what was wrong underneath the house. He did a good job of that, though. He took pictures, wrote up a diagnosis of the issue and then told me that it would have to be submitted to American Home Shield to see if they would fix my leaking pipe. In about 24 hours, American Home Shield called but I wasn’t able to take it, so they left a message. They said they would not cover the cracked and leaking pipe because the brackets that had held the pipe had not been secured properly and over the course of time, gravity had made it insufficient to hold up the pipe. But that’s why I had insurance. I don’t crawl under the house. And I don’t understand why they wouldn’t fix a leaking pipe and bolster these brackets up again.

I had American Home Shield back in Maryland a number of years ago and I was very disappointed. Since I've had it here in Delaware, I've been very pleased. The claims process has been easy. I go online and do it 'cause sometimes, that might be at 11 o'clock at night. I've had that happen before and I've been able to request at 11 o'clock at night, then get a response the next morning. Recently they honored what they said they would do. I had to pay for upgrades for the heat pump and I bought a new one, but I was pleased with the financial support that they gave. The contractor company was very good, they were very professional and showed up when I needed them to be there.

I called American Home Shield and I went through a couple of prompts, but then I ended up talking to a lady who was great. The guy from Max Air Heating & Cooling came to fix it and he replaced the blower motor, and it has been working great so far. I had American Home Shield for five or six years and then I cancelled. Now, I came back on again. My daughter also has them and she has been with them for almost 10 years. Having a warranty is valuable -- it’s a lot cheaper going through a home warranty than trying to replace your appliances.

We had trouble with the inside unit of the HVAC system as it was making unusual noises. As I prefer the phone, I called AHS and their reps have been really good. Then, Nova HVAC came out and the tech basically tracked the noise down. He did his job, he basically told me what needed to be fixed, and then he went out to his truck to get the part. He fixed the problem and that was exactly what we wanted. We're pleased with the AHS service all the way around.

We had a toaster oven, and it popped a circuit every time we turned it in. When I called American Home Shield for repair, I got somebody that I couldn’t understand. I don’t know what kind of accent they had. And they told me that A to Z Electric fixes toaster ovens and apparently, AHS don’t cover those. A to Z Electric came out and they said they don’t fix toaster ovens and that the person I talked to was wrong. He had never even worked on a toaster oven. He didn’t know how. So, that was the issue that wasted my time and their time. It was not a good experience.

We've had American Home Shield for a long time. We've had issues with them in the past but lately, they've been getting better. Most of the time, the customer service is relatively decent in terms of turnaround. They usually get folks out pretty quick. Although sometimes, the companies that they hire aren't all that up to snuff in terms of answering. In general, four out of five times, the guys will be quick and they would turnaround stuff pretty quick. Occasionally, they would get a guy that just doesn't answer calls and it's almost impossible to get ahold of.

This is my first experience with American Home Shield, and so far, it has been going poorly to average. My refrigerator model is no longer being made, and so they couldn't order the part they needed for it. They said they were going to reimburse us when we buy one and they told me the amount. They said they would be following up but they never had. The claim has been open for about a month and a half now, and I don't mind the time frame, but I would want to know what they're doing. The only communication I’ve had is when I reach out to them.

I called American Home Shield and the claim was processed quickly. Submitting it was fairly easy. An appointment was set up, and the tech from D&J Services came out and determined what was wrong with the double oven. About a week later, the parts had come in and he had to reschedule once, which was not a problem. They then came back out and knocked it out, so it was good. There were times I called American Home Shield and asked questions that did not seem like they were able to answer. But once the technician came out, we talked through it with him, so it was not a big deal. Overall, the process works fairly well. To those considering a policy, know what is covered and what is not. We read the agreement and we might had a question or two, but it was straightforward.

The people at Home Shield were good. They've been fair with me. Their deductibles seems to be fair. The only thing that is kinda bad the location of my home is located. It's kind of at the very south point of the county, so it is hard to get somebody to commit. Sometimes, it may take an extra day or two to find a contractor to commit and go down here. The major area where you're gonna find all of the contractors is about a 60-mile drive. So I don't blame Home Shield for that. I get it. When I had a heating concern, it took a few days to get somebody, but they pulled through and they got somebody, and I'm totally fine with that.

We had a plumbing issue where Watersafe Plumbing came out. It was a very easy job. They were professional and on time, so it was very good. I was very satisfied. We've been with American Home Shield for many years and the experience has been good in almost all cases. I'm satisfied enough that I plan to continue to have their insurance annually.

We were having an issue with our heat as it would sometimes not click on, then it would click on hours later. It was doing that for about a week. I submitted a claim with American Home Shield, which fortunately, I've always been able to do on my phone. It's just like calling and putting in the prompts, and I've been successful and very happy with that. I got a call back and got someone into my house fast.

I telephoned the company when the heater was not working and I placed a person-to-person call. I was very pleased with the contractor's work. Everything was very good.

I'm very happy with American Home Shield. They are true to their word when the situation is dropped on their lap and they perform accordingly. They are outstanding and as a matter of fact, I just renewed my contract for another year. When the decorative light that sat under the carport, the main entrance of the house, fell, A&S Electric wasn't able to get the exact design or model, but they got something very similar to it and they were able to install it. It was perfect and I love the outcome.

A-US Air recently had to fix my heater which wouldn't work. I made the claim online at American Home Shield and it was very easy to use the website. The time frame was the same day I placed the order, and the contractors were excellent. They kept me informed. They called me to tell me what they were doing to my heater and what caused it to fail, and they were in and out of my house in 30 minutes. They fixed it and we’re back to being warm and comfortable. They exceeded my expectations.

The tech from Air Climate Solutions, Roman, came out within an hour and he fixed the problem immediately. He was excellent. Everything was very prompt and handled perfectly. The furnace was not working and he, in five minutes, figured out what was wrong and fixed it.

We bought the house in June and we've had it covered with American Home Shield since July. The previous homeowners were not gonna get a warranty for us and we have an older air conditioning system. We wanted to make sure that it was covered and if anything would happen, such as the furnace going out. We had AHS for our last home and the name was put to us before. I did a quick warranty search and AHS looked familiar, and we selected them. When our furnace went out, I submitted a claim online to AHS. It was confusing at first. I think there was a delay in the email or I just didn't see the email. But eventually, the contractor called me within 24 hours. When the technician came out, the original part that he put on didn’t completely fix the problem and the other part that he believed was wrong that was needed to be fixed, he wasn’t gonna have the part put. He had surgery the next day, so he wasn’t able to complete the service all the way through.

We needed the AC and the furnace serviced, and A-US Air Conditioning of Texas came out. The contractor was great, on time, and very helpful. He did an awesome job.

I heard from acquaintances about Home Shield. I went with them and I've had them for five years now. I usually submit claims on the internet and the website is pretty easy to use. Also, the contractors they've sent out have been good and professional.

The garage door wasn't going all the way down. It would only go half way. I called in and they put the claim in, and someone came out that day because I couldn’t get out. The contractor came that day and he was excellent. I bought a new home and my warranty had ran out. One of my nephews has American Shield for years, and I went online and researched them, and they were number one. They explained to me how it would go, what’s covered, and they told me how much would it be if they come out to service it.

I previously had a two-year contract with American Home Shield at my old house and this time, I’ve been with them for about a month. I bought a newly made house and I needed it covered because it’s an older home. I compared what Home Shield's package was with a few others, and I preferred what they had to offer. Submitting my claims online is the easiest for me, but the quality of some contractors they send out is not that great. I’ve seen it more with HVAC people than with other contractors though. The electrician from Frank’s Electric was great. He came out and helped us out with not just the issue we called them out on. He didn't charge us for it too. He was honest. Where I had my old contract, there was an electrician that came out and he was great too.

I've told people to get an AHS. Everything went really smoothly with the claim I filed. The contractor came and fixed the problem.

My refrigerator stopped cooling sometime in October and I called American Home Shield. They referred me to Express Appliance and a gentleman was sent out. He took a look at the refrigerator and said that the compressor was still working but something else was going on so they need to send out a certified technician. Another week went by, I waited for the certified technician and he came out. He looked at the compressor and he said that I need a new compressor. He pushed the refrigerator back, he left and the plan was for them to order a compressor for me.

We had a water heater boil up and we had one contractor come out who was a joke. They said the water pressure was too high and then they bolted and left. They were jerks. We had another one come out and he was good. We got the water heater issue fixed and the contractor didn’t have to do much. Two connectors pushed back from a panel or a plug, and he just had to push them back up in there and everything has been fine since then. AHS was good as well as their online process of filing a claim.

Our sink was leaking a lot of water through the faucet. The guy from Hawley Plumbing came and replaced our faucet for us and got us a new one. And everything is working fine now. I was gonna call because the water pressure had went down a little bit ever since he changed our faucet out. I need to check on that. But everything other than that is fine.

Preferred Electrical Services came out and changed an outlet that was tripping. Using American Home Shield's website was easy, and they sent the contractor in a day.

Everything went well with my plumbing claim that I submitted to AHS. The process was smooth. Within 24 hours, Cal-Home Construction came out and my issue was resolved.

My sinks in my bathrooms were not holding water so I went online and put in the request. I was notified to expect the contractors out within 24 hours, and A.L.I. Plumbing provided excellent service when they came. So, everything's been fine in that experience and I haven't had any problems to be of concern with American Home Shield.

We have a claim that's been going on since June about our ceiling fans. We had an electrician come out and checked the fans. He said they were broken and we needed new ones, and then I hadn’t heard from him. I was calling back and forth with American Home Shield, and then they sent me another electrician which came to the same results. Then he never put in a claim. He texted me that he was injured, and it might take longer now, so he was not able to come out and fix it. So, my ceiling fans are still not fixed. I talked to American Home Shield two weeks ago, and they'd always tell me the same thing, they have to leave a message with the contractor, and then they have to wait and see, and then I have to call back, and then I have to call them again. It’s always back and forth until something happens and they never call me back.

Home Shield sent out A.R.T. and they were pretty amazing. They did whatever their process is in diagnosing the problem. They kept me abreast of everything that they were doing before they did it. And once they were done, they had me to sign up, told me about the warranty on the work, and how to do any follow-up actions if I needed to and if something went wrong based on the part that they replaced and the service they provided. The two gentlemen were very professional. I was highly satisfied.

I talked to Rush Heating & Cooling on the phone. They’re good. The contractor called, let me know when he was coming by, and he explained everything to my wife. It was just a routine heater checkup to make sure it’s good for the winter. He did a great job. We just renewed with American Home Shield for the next year. Their claim process is so easy, and the website’s really helpful.

American Home Shield referred us to NW Sundance Services, but they couldn't come out for weeks, so I called them back and they sent us somebody else. They called me Sunday about an appointment on Monday. They still had me down even though I was told that that had been cancelled and transferred to another plumber. And the other plumber came out the next day and fixed the problem.

Stilwell Plumbing is great. I always ask for them when I have to put in a claim for plumbing. American Home Shield is pretty good. It's really been helpful to me in getting my stuff fixed. I do my claims over the phone and it's just that sometimes you have to be on hold so long.

I am a single woman and I’m not familiar with a lot of repair folks to come in and out. I don’t wanna pay in increments. I just like to go on and get it out the way so it’s done. American Home Shield has been very handy. I know whatever the problem is, I can get it done. Recently, the door that lets the ice from the ice maker come out of the freezer for it had broken. The freezer was also getting frosty with ice because air was getting up in it. I filed the claim online and the website told me who the company would be and that they would contact me within 24 hours or so. Stuart’s Appliance arrived and the serviceman who came out was absolutely wonderful, personable and professional. When he realized he couldn’t do what he needed to do, he told me exactly that he would order the parts and it might take a couple of days to get the part in.

I had a leaking appliance and I submitted a claim online to American Home Shield. They sent out Sears who has been wonderful for me. Things have been good since Sears came. They had two do the job twice but that was okay. They came again at no charge the very next day and took care of the issue. AHS has been dependable. They send always the best service techs and the job gets done. I had AHS for my Hawaiian home for close to eight years. But then, they wouldn't renew my coverage. I went with another company and I had the worst experience. I almost had to sue them to get my money back. American Home Shield said to wait till 2020 and they'll renew it there. So, I'm just biding my time. That's how much I think about them.

My heater in the house wasn’t working. I called American Home Shield and the rep got someone from Stockdale Service Company out the next day. The contractor was great and he went straight to work. As soon as he went up there, he knew what it was and fixed it right away. It was a little cord that come loose up in my attic, and so it was an easy and quick fix. He was in my house for less than an hour and I didn't have to pay anything. Since the repair, everything has been fine.

So American Home Shield, I have had them for 4 years or so now, paid every month, and only had to call them one time to have the air conditioner looked at. Set up the appointment, a great technician came out, fixed what was wrong, and no problems. Recently my washer broke, so I took it apart, figured out what was wrong and that it was going to be most likely needing to be replaced. No worries, set up an appointment, a great technician came out looked at it, and also agreed most likely it would just be replaced as the fix would be expensive and time consuming. So I figured no worries, it would not take long, after 24 hours I looked and it says "authorization under review" and after a full day I figured this would be pretty easy to have a decision from them.

Since purchasing our Home Warranty with American Home Shield, we have made two calls for service in the 6 months that we have has it. The first was when our HVAC unit was struggling to keep our home below 82 degrees. The contractor that AHS called was more than sub-par and had to come from over 30 miles away to even take a look at our issue. The contractor had no interest in staying longer than 10 minutes to diagnose the problem because as he said, "they tie our hands as far as what we can do". His diagnosis was to remove the Hepa filter that I had replaced just a few weeks prior with a cheaper one, close the shades in the house, and hope it gets cooler outside.

I purchased American Home Shield Home Warranty for the first year we moved into our home. The first two times I requested service for non-emergency repairs, their contractor responded quickly and I was satisfied with his service. The third time I requested service it was an emergency. Our main waterline into the house busted spewing water everywhere. We were able to shut off the water supply at the meter which stopped the water from spewing but we were now without water in the house. I called AHS to submit a service request and their contractor informed me that he was unavailable to come out until the following week. AHS then gave us authorization to use a licensed approved outside contractor. We followed all the required steps including the outside contractor speaking with AHS to explain the problem over the phone and what he did to fix it.

I planned to switch home warranty companies because I wanted coverage of appliances and my plan with AHS didn't cover appliances; I had found another company with better rates so planned to switch. When I called to cancel, the associate talked me into upgrading my plan with them to one that would cover appliances. She said she could apply a discount that made the rates on par with their competitor. I agreed. After my initial payment, I received a contract from them that showed appliances were not covered. When I called to inquire I was passed from person to person, told no one could help me or refund the payment I had already made, so I would be transferred to the cancellation department. The system then hung up on me. I've now wasted an hour of my life with this company and am still on hold waiting to talk to someone to cancel my policy.

I’ve paid for AHS for about 4 years now. I have utilized them maybe two times a year and with the exception of the ice-maker in my freezer, they have denied every claim and left me paying out of pocket for the entire repairs PLUS their $75 per service fee. Just take the $60/mo that you would pay them and save it should something come up. You will be in better shape and not have to deal with their ridiculous hold times and frustration of them not being able to explain exactly why something is not covered.

American Home Shield sent Comfort Temp Heating and Cooling for a tune-up. It was a regular maintenance that needed to be done, so they taught me some stuff and it all went really well. I really appreciate their help. They were asking me about my furnace like stuff that I didn’t even know. So they kind of started filling me in as they went along, taught me how to properly replace my filters, where the pilot light was, and how to turn that on, and how to do some basic cleaning over to get some dust off of it here and there. Submitting the claim with AHS was very simple. Everything’s online. They made it super easy for me. And the contractor called me, set up a time, and everything went very smoothly.

I've been in the house for six months and I've paid AHS for the whole year. The only time I've used them was when I requested for service two times the same day. One was for the plumbing, one was for the heating. The contractor that they sent on the heating side did a great job. But he didn't wanna give me a receipt. I called and they said I was gonna get one in the mail within 24 to 48 hours. It was something I have to file for my record and I never got it.

We had a leak underneath the house, and it came to be the sewer line was busted. It made a bad smell. We looked underneath and saw the little drip. We called American Shield, and then they called the E&K. They had to go underneath the house, and then they had to tear out the insulation and cut the pipe off. They didn’t have anything to fit it. We live in a mobile home, so they had to run down to the store and get an adapter to fix it. And within three hours they were done.

The furnace wasn't firing. You can hear the gas going off, but it wasn't igniting. I called AHS on a Saturday morning. I called back on Sunday, and on Sunday they said the same thing, that it was in for expedited, but nobody had called me back. We didn't get anybody out here till Monday afternoon. The contractor said the problem was minor and he fixed it rather quickly. I just wish we could've got someone Saturday afternoon-ish because it was the coldest night that we've had. We hit 30 and we never get that low. We had two nights and I have a nine-year old with no heat. If it was just gonna be in the 40's, 50's, we wouldn't have cared that much. They should've had other company, but they didn't have much to choose from.

I have friends who have rentals and they have home warranties. I just found it out and they said I need to do that. The timing was perfect for my situation and I’m comfortable having a home warranty. I opened the claim with American Home Shield just before Thanksgiving and the technician from Sears who came out was in touch. The experience has been good so far and I’m expecting my replacement washer to be delivered today. The time frame was excellent and so far, things have been smooth.

We could hear our furnace running but it wouldn’t blow the hot air. We tried to turn the heater on and it wouldn’t work. We've had our warranty for a year because we bought our home not long ago. We filed a claim with AHSand this was our second one. We did our claims online. Once you have your account set up and everything, then you click on what you need to say that is wrong and that’s pretty much it.

Our sink was leaking on time and after I submitted a claim to American Home Shield online, they sent Ability Access Plumbing and Rooter to service my request. AHS' site has been easy to use and for the most part, the contractors they have sent have been pretty good. Ability Access did very well for me.

Submitting a claim online was okay. I called the contractor after I got approved. Daniel, the tech, came over the next day and did it. He was really fast. I called at 5:00 or 6:00 pm, and he came over my lunch break the next day to fix it. So, he was very accommodating and nice. It was my first time ever doing it, and it didn’t seem that hard. Overall, American Home Shield was good.

I made the claim online and I was reached out to quickly by an installer. He got it fixed the first time, but it was such an old unit that it broke again. He was able to replace it when he came back out. However, I ended up paying the deductible twice. It wasn’t the same problem, but it was the same unit and it should’ve been replaced the first time. At that point, after two deductibles, I could’ve probably put a new garage door in myself.

Hansen Mechanical came to inspect if my furnace is ready for winter. I did the claim online. Submitting claims with AHS has been quick and convenient. The customer service has been good, and the contractors were okay. So far, I’ve been satisfied.

We had a problem in the kitchen and so I called American Home Shield. The rep I spoke with was good and then someone from A-US Conditioning of Texas was able to come out in a day or so. The contractor was very nice, and everything has been going fine since the repair.

The pipes for the AC were freezing upstairs and I submitted the claim to American Home Shield. I wasn’t sure how late they were open, so I did it online really quick. The contractors looked at it and took out the coils but they didn't find any leaks. So, they kinda re-wrapped it and refilled it with Freon. It got cold here, so we didn't have to use the AC for a while and then in the past couple days, it was hot upstairs and humid, so I went there and saw that no air was blowing. The guy came out this morning and he kinda bent the vents a little more open and took out the filters to try running it with a different filter. He said that he thought it was what was clogging the air. It was the same brand of filter that they’ve been using in the house for four years.

I've heard from a neighbor that American Home Shield was the best, so that's why I got them and I've had them for going on two years now. They are efficient and they get somebody out who would be here within 24 hours. Ideal Services came to my home one time for my garage door that was making a really loud noise. The technicians were really good and knowledgeable.

We’ve had great experience and I would recommend them. We had them previously, and then we’ve had them again for the last three years. We’ve only submitted 2 claims the whole time and the issues have been fixed. We've had Eden Pool Service as one of the contractors and they were great.

The air conditioner was throwing out the wrong temperature because of the leaks in the ceiling and when I submitted the claim online to American Home Shield, the response time was very prompt. I love the contractors. They were informative and very professional. They repaired the whole AC, brought a new AC and new AC pans.

I had two different things happen. I had problems with my commodes, with two of them that were running, and I had a heater that quit. I had two different companies come in and both of them were excellent. They were professional and they got the job done. I mostly use the online to submit a claim to American Home Shield. I used to call it in, and then, I realized it was just as easy and I could do the online. I was thinking about it, whereas the other, you had to remember during the middle of the day when things were busy.

When I booked with American Home Shield, they told me that they were going to send me a paper copy of my contract with everything listed including what they would fix, what was given there, what I was paying per monthly, the whole bit, but I never received the paper copy. I have called three times. I have reached the Philippines where they are. They said they would get back to me and sort this out. I have tried to call the Memphis, Tennessee office but couldn't get anybody through. When I did, it went back to the Philippines. I feel it’s very unacceptable because I put this on a charge card instead of my debit card because people told me these warranty companies, if they get ahold of your checkbook, because they’re over the Philippines and other places like that, you never know what the fraud’s gonna be like.

There was a time when my furnace would start but then the heat wouldn't come on. I submitted a claim to AHS and Service One Air went out to do service. They replaced whatever needed to be replaced on the first visit and things have been working fine since. AHS got the job done.

We had had American Home Shield about three years ago when we first moved into this house and we were happy with them, so we decided to do it again. We made one phone call for our garage door and everybody was great. The contractor was here within a week. He was professional and he did a very good job. He repaired it within an hour and everything is working great. We also had a problem with our washing machine and, again, it was just one phone call. The technician got a hold of us and had the parts on hand when he came out here. Everything went really well.

My hot water tank wasn’t working and I called Home Shield. I got an extremely nice rep. He gave me A Water Solution's name, but he didn’t tell me when they were coming. He just said that they would reach out to me, which they did the very next morning. I love them. Their tech came out, told me exactly what was needed and had the hot water tank ordered. Home Shield paid.

My garbage disposal was on the fritz and when I made a claim over the phone for it, it was scheduled by American Home Shield right there and then. The tech from Discount Contractors was awesome. Now everything is working okay.

We just moved into our house and it has only been three months since we've been a customer of American Home Shield. When the CPU in our refrigerator was out, the original serviceman was going to order the part. It turned out the part wasn't made anymore so AHS went ahead and replaced the refrigerator. I felt really good about it. Everything went really well. The service was prompt and the workers that came in were very friendly and knowledgeable. They did a great job resolving my issue. The whole process took three weeks in total. The biggest drop in time was waiting between thinking the part was gonna be ordered and then not having it in. I like the friendliness of the service members that came out to do both the repair and install. It was two different groups of people and we were impressed with the quality of service, overall.

We got a guy come out for the locks in our house and he was very polite. He was great. He gave us an extra copy of the key without an extra charge. We also had an electrical claim and it got resolved. The light switch was taken care of.

One time, we stopped getting hot water. We submitted a claim online to American Home Shield. Their website was simple and they told me that the contractor, ASAP Plumbing Services, would be at my place between 10:00 and 4:00. The techs were on time but then they didn't really take care of the problem. The immediate issue was that we didn't have any hot water. That kinda got fixed because our breaker ended up tripping. The tech told us that our breaker tripped and our heater started working again. But then, the actual unit was giving us hot water for five minutes but then after that, the water gets cold. Still, AHS is a great home warranty company. I'm glad we had them when we bought our home.

My air condition unit had completely collapsed, and Precision came in and installed a new air conditioner, new coils, and the unit was working well and it stopped. They came in, and they repaired it. Everything’s working fine now. I’m very satisfied with Precision. Each time that they came, they showed up on time. And when I had questions to ask of the technicians, they were very easy to speak with. They took time to explain what they were doing and made me feel comfortable that they were competent. And they were efficient in getting the job done.

The plumber was wonderful. I thought I had a plumbing leak in my laundry room and it turned out that it was the washing machine that was leaking. It hadn’t been used in a week, yet it was still leaking. The plumber was very informative and polite. He looked at many different things and walked me through everything. He was even willing to look in the wall and see if the leak was coming from the outside faucet, which is what I thought, but then he said to try the washing machine first. He turned it on and he was able to replicate the problem, which solidified the fact that the issue wasn’t a plumbing leak. He offered to call American Home Shield back and transfer the call to appliances, but then I explained to him I don’t have appliance coverage.

The upstairs AC wasn't working. So, I called American Home Shield and they sent out someone in my house. That person totally told me something wrong because I know a lot of electrician things and I figured out that it was a fuse issue. But he was telling me that it was something else and he was giving me a $600 bill. Then, I called American Home Shield and told them that I wanted a second opinion. But they said that if I wanted a second opinion, I had to pay $75 extra if the finding would be the same as the first person who came.

Everything went well with my claim, and Family AC Service Solutions was professional and very good. They were very prompt in handling the problem. This was the day before Thanksgiving, so it was a unique time and situation. Once I filed the claim online with American Home Shield, they sent an automatic reply that this had been sent to the particular contractor. It had a contact information there, so I called the contractor and they were already working to try to schedule it, and they obliged while I was on the phone, scheduled it, and said that they would send me a message via text as soon as they dispatch whether it would be that afternoon or not, and it did. When they texted me, they sent me a link to track the progress of the technician driving from where he was coming from to my residence. So, I was able to watch that in real time.

JB Plumbing did a great job. I had a clog in the middle of the foundation. I filed the claim to American Home Shield through the online portal. Everything's great. I love it.

AHS had somebody out within 48 hours of submitting a claim, and they had somebody checked with me within 24 hours. I always go online to submit a claim and I love the website. They make it very easy. J & L Plumbing came out to repair a toilet that was in my master bathroom and in my common area, and they replaced everything that was inside it. They were phenomenal. The tech was very thorough. He educated me, so he showed me exactly what was wrong and what needed to be repaired. He also stuck around to make sure that there was no further leaks and everything was working properly, as well as he had given me his contact information in case I did experience any more leaks after he had left. I could reach back out for him to come back by in case something needed to be tightened a bit more. AHS has been great and I'm excited to stay with them and renew.

We had only been in the house for about three months, but the microwave that was in it went dead. J T Enterprises came out and looked at it and they went back and said, “We’re gonna have to order at least two new circuit boards. I don’t know if they’ll wanna do that or just replace the whole thing.” AHS came back and said, “We’re gonna replace it.” We went through a long period where I went out and looked at some microwaves to buy on my own. And then AHS came up with a replacement and sent it to me. I looked at it and I said, “Okay, that sounds fine.” So they came back and said, “It’ll be 10 to 14 days before we can get it to you.” I said, “Okay, fine.” Two weeks later, it arrived and J T Enterprises came back up. They only come in town on Tuesdays.

Baylis and Baylis came out to clear the sewer line. They also camerad it to see why we were having back-ups. I called AHS to file that claim and the reps were great. But it took them 3 days to have someone come out. It really wasn’t what we would have preferred, but that was the option. And I could have called back probably. The guy said he might be out on Saturday and then it was Sunday, and then it was Monday. And first thing , Monday morning, I got a call and they were there before eight o’clock. They did what we expected them to do, and cleared the line. The last time we called was for an air conditioner. The contractor was there 15 or 20 minutes, and put a capacitor on, and then it’s working fine. So far, everything’s been great. AHS has been very responsive and we’ve been very pleased.

While we were on vacation, our water heater broke. So, when we came home on a Saturday evening, I went online and submitted a claim with American Home Shield. I’m an IT guy, so most things are not too hard for me to navigate the web. So, I didn’t find it complicated to find what I needed to get someone out. They sent Five Brothers Plumbing. They came on Monday. They didn’t replace it, but they looked at it at least. The guy was thorough. He said, “There’s a couple of things that are out of code that needed to be addressed and stuff.” He showed me something that was broken that I didn’t realize was broken, and he said, “Hey, go to Home Depot. It costs less than $10 to buy it. You can put it it in yourself.” It had nothing to do with the water heater. So, they were good. I appreciate them.

In May, the refrigerator in our garage began to shut off for long periods of time. It would eventually come back on but everything in the freezer portion defrosted and had to be thrown away. I opened a ticket with AHS and they dispatched a contractor to repair it. The contractor replaced a part but the issue occurred again within a week. I reopened the ticket. This kept repeating until August, when they had replaced 3 different parts and the problem still occurred. I called AHS and requested that they send a different contractor. I was told that they couldn't do anything until the ticket had been reopened for a 4th time. They re-opened the ticket but the contractor never came out and the ticket had a status of "waiting for approval".

AC went out in the summer, and if you're in TX, you know some days can reach over 100 degrees. Called in on a Friday, and was told on Saturday that no one would be able to come out until Tuesday. That was 5 days of no AC, and I also had 3 dogs to worry about. AHS did not constitute this as an emergency. When I renewed my policy the following May, I was given a $75 discount for being a realtor. That $75 appeared as a past due payment on my account. I called NUMEROUS times to get this removed, and was told each time that it would be taken care of. 5 months later, it was STILL on the account. Their collections department would not stop calling and asking for payment.

I saw American Home Shield on television and then, I told family members about it. I've seen it for years on commercials and I’ve been with AHS since March. It’s my first home warranty and in the past, I simply called in my claims and they responded. They recently told me that I could do it online and I established an account online. In the future, if I have to access them, I’m gonna do it that way.

I submitted a claim online for my dryer and they responded pretty quickly. The tech had to change the belt in it and he did that within the same day.

They were offering a heating service with just the normal service fee of $75, and it was for a heating company to just check out the heater before turning it on. The representative was fine. They said the contractor would need to call back with the available time, or they could give the phone number if I wanted to call the contractor. The contractor explained what he did and he changed the filter, and he said that there was a little bit of a creaking noise, so he oiled the motor. And so, that was all that was needed.

The guts inside the toilet was messed up and All American Plumbing & Rooter have changed them out, inside the commode. They contacted me right away and the plumber came out in a timely manner and did a great job. He was able to resolve the issue in just 15 minutes. I've been with American Home Shield for five years and so far, I’m very happy with them. I just wish they could lower their price a bit.

I had a power surge from our electric company and when I came home, my stove wasn’t working. The first company that American Home Shield gave me never returned my call. But the second company that I got in contact with came out and fixed the problem pretty quickly. The tech knew what was going on.

Sadler's Air Conditioning Service came out the next day I submitted a claim for a leaking in the AC unit. I submitted my claim online and it was very helpful, fast, and not complicated. The contractors were a little bit late, but they apologized for it. The house was empty and I was at lunch. They stayed in the house and closed everything for me so that I can return back to work. I really appreciate that from them. They were able to fix everything in the same day and were very helpful. Also, I like the part where once the contractors were on their way, they have a little GPS telling me where they were, that they were on their way, and where they were located.

I had the technician come in, take a look and fix the water heater. The contractor was Bear Plumbing & Rooter and I don’t know what happened but they just turned the heater on. I guess somebody had turned it off for some reason. I don’t feel the roof coverage is adequate though. It is kinda tricky because of where American Home Shield sent me for the roof inspection to process the coverage. But it is very easy to submit claims. The contractors are friendly and professional, and so far, the experience has been good.

American Home Shield sent Westside Air Conditioning for my heater. They replaced a gas valve last year, and then this year it was a wiring harness for the gas valve. The contractor was good. I liked him. He’s professional. They called me before arriving. The only thing that happened that I wasn’t super thrilled with was when we had our water heater replaced. We didn’t have an option to replace it with a regular water heater. We had to go tankless, and so they only covered $600 of that. I paid them three grand out-of-pocket. But other than that, I’ve been happy.

The rep I talked to when I called for the washing timer that was broken was good. After a week, someone came and he told me what the problem was. He had to go order the part and that took a week to get in. We met about another week after that. The washer was fixed and is doing very well now.

I went online for a claim and I was good with using their website. But I did something wrong, and I had to go back and fix it, and I couldn’t fix it online, so I went back to the rep. The technician came the next day and replaced the thermostat. He was very professional. He was in and out, and everything's fine.

The springs on the garage door broke and when I called in the claim to American Home Shield, everything was good and I had no complaints. I’ve only had one contractor and he was phenomenal.

We had a winter check-up on the heating system through AHS. They sent me a little letter saying that that was going on so I called. They gave me the time and date that was convenient for me. And then the representative that was going to be coming up called and told me what time he would be there exactly. He knew what he was talking about. He was quick and polite. So that went well. Something had to be replaced, and he did it that same day. AHS is always professional. They do their job and they do it right.

I have a two-unit heating. One of them didn’t work and one of them was turning on and off several times then stopped. When I signed on the internet for the claim, they don’t even had a one unit or two unit there so I just assigned it on the heating problem. Then the technician came out, and they said that I needed to call the customer service because I have a two-unit problem. So I called the customer service and they contacted the contractor. The tech said everything was covered and he was gonna check both units. He said he had to change the control board of the first unit. He found the board on the warehouse and he put it in three hours later.

American Home Shield sent out Appliance Tech Inc. to work on our freezer fan that was busted. It took a week and a half to fix it because they needed to order a part, but they were able to fix it the second time. I've had them for three years now and their claims process has been easy.

I got the automated system when I called American Home Shield for my sink that wouldn't drain. Then someone called me within five minutes. The contractor was professional and came on time.

I told my daughter-in-law about American Home Shield and she’s been a customer for five years now. She usually files claim online because it’s more convenient. When our dishwasher was not draining, American Home Shield had somebody come in and fix it. He was here from 30 minutes to an hour and he did a good job. He was really nice too.

The refrigerator was making all kinds of noise and clicking sound. Then it started getting louder. As soon as the guy from Whirlpool got here, he knew exactly what was going on. He replaced one component in there and it took care of everything. Submitting a claim with AHS is pretty smooth and simple. You go online and there’s a list of things that it covers and it’s $107 per request. From there, somebody contacts you. Everybody has been great and I'm pretty happy with American Home Shield.

I called American Home Shield to file my claim. They sent J&G Services, and they were very polite, helpful, and patient. The crew that came out that did the work was very kind and clean, and didn't damage anything. There was one hiccup, but it was on the manufacturer of the appliance we were dealing with. AHS did a fine job.

The arm broke off in the hose of the shower head. I called American Home Shield and spoke to a representative. This issue got handled very fine, but when you talk to people in the Philippines, they seem to not understand what you’re saying. And the first words out of their mouth is, “I understand what you’re saying to me.” But they can’t repeat what I said to them. Also, how they go about doing things is crazy. They ask you all the information, and they ask you what’s going on, and then I go through everything. And then I asked them if they couldn't see that there. And the rep said, “Let me open up your account.” So they just got done asking me all the questions to find my account, and now they’re gonna open it up afterwards?

The heater had a couple of issues and I wanted it to be looked at. I was trying to be proactive and eliminate any issues with the heat and I made a claim to American Home Shield. The contractor was very thorough and finished the repair on his first visit. He had to take the exhaust pipe out and re-plug the chimney.

I made a claim since I didn't have any hot water in my secondary bathroom in the shower and Air Pro Master called me. We set up an appointment then they came and fixed it. It was very good. It was super easy, quick and done – just the way we like it. It was affordable too. American Home Shield is amazing. I have that little peace of mind, that little insurance that life will be okay no matter what happens. So it's all good.

Dimitri did the plumbing claim and they were fine. Nikolai, the technician, was very good. He’s been here before, and he came out three times for one item. But I'm fine with that. He came in a timely manner. The faucet was leaking after he fixed it, so I called back. He fixed it and it was perfect. But when Flamingo Factory came out for my dishwasher, I had an issue with them. They gave me a 2 to 5 window. At 12:30, I got a call from Flamingo telling me that there was a carrier outside our door that was delivering a part for the service guy to use. I had to go somewhere and come back at 1:30, so I told them to let him leave it right on the patio table. And as I was walking out, he was there. I had this wishful thinking that I was getting the part and that the tech would be there early, fix it, and I could go on with my day.

It's very important to have a home warranty. I've had American Home Shield since '87, and I called them recently because the heat wouldn’t come on after sitting all winter. Their rep said I should hear from a contractor the next morning, which happened that way. They’re one of the better contractors I’ve ever had out from American Home Shield. The guy has come out before, and he's friendly and responsive. He does a great job and he’s well-known. He ended up being so busy that day, though, that he came out at 8 o’clock that night. Still, it was an excellent experience and everything has been working perfectly since.

I submitted a claim online to American Home Shield for my garage door that wasn’t opening or closing. The process was easy and the response time was speedy. They called within a couple hours, and the tech from Flash Garage Door came out the next day and replaced an electrical board that was in the unit. We had another home warranty company last year and they were awful. And for a few months that we've had AHS, they've been super responsive. We’ve also used them in another home before for several years.

There was a gas leak in our central heating system, which needed a valve replacement. I called and spoke to a representative and it went very good. I only use the website for emails and stuff. I prefer to call them because sometimes it requires a little explanation of what the problem might be. They sent someone the next day. It was pretty quick. And everything is working fine. They sent someone from Sevier Climate Control, and I probably will use them starting in the next year to do my air conditioning maintenance kind of work.

I've had good and bad experiences with American Home Shield. When my heat went out on the coldest day of the year, I filed the claim with American Home Shield online, described the problem, and chose the service contractors as the provider instead of the default. I had a bad experience with the default option and thought that I’d rather go with one that other people have selected and did positive reviews on.

Lately, I haven't liked American Home Shield that much because they’ve been contracting with some less than reputable companies and I’ve had several issues with them. When they contracted with an air conditioning company, the guy came into my house saying that I had a refrigerant leak and I had to put over a $1,000 out of pocket. I thought it was ridiculous and I could repair that in less than five minutes. So I contracted somebody else I paid out of my own pocket, and the guy said there was no leak. Not much was ever done by American Home Shield. When I had some faucet that had stopped functioning well, American Home Shield refused to pay for them and they gave some chicken ** excuses. When I called them, it was like talking to robots. They don’t wanna talk about it, and just say, “This is the way it is and that’s the way it is.”

I’ve been satisfied with American Home Shield so far. Aytar Enterprises came out for my PSC recently and the rep showed up on time. I showed him where the furnace was, he went over it, he gave me the age of it and told me to make sure that I’m changing my filters regularly.

I contacted American Home Shield 11/17/19. Our tenant's refrigerator is not keeping food cold.The soonest AHS could get someone out is 11/21/19. Mind you they have no refrigeration. I know the Tech will say "I have to order a part". Now with Thanksgiving around the corner when will that tech be back with the part? Who knows. I could live without a dishwasher, AC. heater, etc for a few days but no refrigeration should have really been a priority.

Simply put, American Home Shield doesn't care. We have been without heat for 6 days, it's been in the 50s in our house that long, and we just got a call from the contractor that they won't be here for another 2 days. But that's what happens when AHS hires a cheap contractor from Atlanta to fix an immediate problem in South Carolina. And AHS (after putting us on hold for over an hour) says they can't do anything about it. This is not an isolated incident. We had a problem with our air conditioner last summer, and we got so frustrated with AHS and their delaying tactics to save money that we went out and had a new one put in by a contractor that we hired. Don't use American Home Shield!

I've been trying to cancel my contract for over 5 days now. First person I spoke to barely spoke English. After getting through the language barrier she explained I couldn't officially cancel until I received a call back after 3 days confirming I actually wanted to cancel. I called after 3 days to try and confirm cancellation. I spoke to female and explained, once again, I wanted to cancel. She explained she would take care of it. After being put on hold she came back on line and tried to talk me out of cancelling. I explained, again, I want to cancel. She then tells me she will have to transfer me to the cancellation department. I was then put on hold and no one ever got back on the line. I am still trying to cancel.

We’ve had very positive results with American Home Shield, and they have professional people. We had an additional items that the person suggested on our pool and there were no issues at all. We’ve had Rob's Appliance Service come to our house twice. First time was with a dryer issue, which Rob did a wonderful job. He was very thorough as far as not only for the initial service, but taking care of the issue and clean-up. And then recently, we had a washer problem. It was a clogged drain. So Rob came out, and he was very professional. He answered any questions we had, showed us what was wrong, and did a nice clean-up job. So I highly recommend them.

Don’t fall for the good reviews. I have canceled my service due to the following facts..

There was something wrong with the fan. It burned out. The contractor came in and fixed it, and he left. So, it was pretty good service. Also, they called me about an hour in advance to let me know they were coming. Submitting the claim with American Home Shield was really easy. I called and the rep was very good. There are certain things that AHS do not offer in the coverage though. I'm having issues with the fireplace in my house and it's not covered and they don’t have anybody to work on it. It's not even about the payment of the penalty, it's just that there are certain things they don’t do.

When the heating stopped working, we called American Home Shield. We said that we didn't have heat and asked if they could send someone. Somebody from South Placer came and determined that a part of the heater was not working right and that it would continue to stop intermittently. In the process, they recommended that a certain part be replaced. They said that I would get the replacement part in the mail and that they would come back in a couple of days to put it together. And that was exactly what they did.

We had a storm come through that knocked the power up, and when the power came back on, the air conditioner wasn’t turning back on. The technician that comes and services my unit on a monthly basis, All American Air Conditioning, found that the breaker was tripped and that the unit was not cooling because it had a leak. They filled it with Freon, and it started to cool again fine.

When the furnace first came on it had a low noise, and it was experiencing problems kicking over to blow the heat out. My husband said we need to call the home warranty. I'm very satisfied with the customer service when I call in and the promptness that they show attention to my claims. The rep was very knowledgeable and very professional. The contractor who came was also nice, courteous and knowledgeable of our furnace equipment. Everything is working fine. I've been with AHS off and on for years, and I've always liked them. I've referred them to a neighbor.

The AC wouldn’t blow the hot air, so my house was cold. I made the claim over the phone and the rep was awesome. The technician was awesome too. He came early and fixed the problem. Right now, the AC has been great. I’m 100% satisfied with the American Home Shield warranty.

There was a water leak in the garage and the company that AHS first sent out were a bunch of scam artist. They didn't fix it right. The guy tried telling me that it was my hot water heater. Then they sent out this company called Restoration, telling me I got water damage. I didn't have water damage in my house, but they were trying to run a scam and get more money out of us because they wanted to file a claim on my homeowner's insurance. I didn't have water for three days 'cause I had to call somebody again. The next day, Second Opinion Plumbing came and they were good. I thought the issue was with my water heater, but it was the overflow valve release that they had to fix.

American Home Shield doesn't cover a lot, but they're fair. I've been with them for at least 10 years. But I have issues with them. I made a call for a garage issue and then company that came out said it was not covered under my contract. I told them that I gave American Home Shield $125 for them to come out, but then ended up paying an additional $420 added repairs done, which ended up costing me $570 rough. I shouldn't have gotten it from the house call for them to come out.

What holds the light switch on to the wall came off. It popped off, and I foolishly tried to reattach it, and it sparked. I decided to leave that alone. So, that one fell off, and then there was another one that was about to fall off. And so I called American Home Shield. Kelly Brothers Electric fixed it. They were super fast about calling me. They called me on a Saturday, which I didn’t expect, and then I was scheduled on a Monday. I submitted my claim late on a Friday, so it was all so quick, and I appreciated that. The guy was really nice, and he seemed really sensitive to the fact that I’m a female alone in a house with a stranger. And so, he was really good. He was really quick and efficient, and I felt comfortable. Submitting a claim with AHS is always so easy, and I’m always grateful for that. I always do it online. It’s the easiest way.

We couldn’t get the furnace's pilot light lit and had no heat so we had to call someone to figure that out. American Home Shield's response time was great and they were able to contact us within a few hours. The contractors who came was wonderful, very knowledgeable, and courteous. The gas lines that go into the furnace were clotted with soot from previous years and they had to clear out those lines so that the gas could get through and we could light the pilot light. They did about an hour of work and it has been working great since. All in all, using AHS has been wonderful.

We get good service, and we also get service when we need it. The technicians were okay, but it took a long time to find a solution for the issue. It took almost a week to get to the root cause of the issue. American Home Shield gave me another one to fix it.

I just bought this home the end of September and it is not brand new so I wanted my appliance and things covered. American Home Shield was recommended to me and I picked them. I had one guy that came and looked at the dishwasher and they charged me the $75 service charge. All the man did was come in and he said the dishwasher was missing a part. AHS said they wouldn't cover the claim because it was a missing part. Even if American Home Shield wouldn't pay for it, I asked the man if he could get the part as well as how much it would cost for him to install it. He said he would get back to me but I haven't heard from that man. I can see where a part's missing because of what the technician showed my daughter, but I don't know what it is. He didn't leave the name of the part. To this day, I got his phone number, the name of the company because he called me, but he never left me anything in reference to a part number.

Recently the hot water was not coming on when we'd turn on the knob, and then we had some sink stoppers not working so they were damaged. All American Plumbing and Rooter changed the cartridge on the shower and then changed the sink stoppers. American Home Shield was very responsive and understanding, so things went very smoothly. And the technician they sent was very knowledgeable.

Cactus Garage Doors came out and it couldn’t have gone any better. The garage door wouldn’t open and the diagnosis was that the circuit board was no longer functional. The technician was on time and friendly, and it took 45 minutes to resolve the issue. It was exactly how I wanted it to go. Submitting this claim online was okay too, but I’m old-school. I’d rather have people. I've been with American Home Shield for about 12 years now, and I’m a real estate agent so I sell American Home Shield as well.

Our heater was not starting up, so we couldn’t get any heat in our house. A tech was scheduled to come after three or four days. Fast Response Heating & Cooling, the contractor, was awesome. They said they had a cancellation so they were able to get to us sooner than what they normally would have been able to. The tech was awesome and he was able to get in there and get everything fixed fast. We were happy with American Home Shield.

The outside AC unit wouldn’t turn on, so there was no cold air. I sent the claim online, and when I submit a claim, I get a response within 5 minutes or so from American Home Shield telling me that some company has been dispatched and that they should be contacting me within the next 24 hours. The contractor came out and discovered that the fan motors ware not working, and then they replaced those. They had the part on-stock at that time. The quality of the work done was good initially, but I found that I had to call them out because the fan belt was not tightened enough. So it fell down and I had to turn it off because it would mess up the entire AC unit. Their vendors should make sure that they are doing the work right the first time around. They then came back out and fixed that. The timing for them to come out was fantastic. They generally come out within a day, so I’m pleased with that. Overall, the service of AHS is fantastic.

We had a new unit installed about six years ago. And they did all of the piping and vents from underneath our house. We had a central air unit, and the condensation vent pipes were leading out underneath the house. And what happened is it got backed up because they didn’t allow enough slope when they installed it. And it shorted out the unit so AHS had someone to come out. The contractors were all professional. I had no problems with them whatsoever. They told me what the problem was, and they fixed it. They fixed the slope and all the problems, so it won’t happen again.

I had a plumbing issue for which AHS sent out BB Lewis Plumbing. It got fixed and the guy was excellent. He was in my house before and he was very professional, on-time, and fast. I have no complaints about him but I have a lot of complaints about American Home Shield. I have multiple rental properties and since the job market is very bad, they only have two contractors for electrical issues in their Austin location. It is very hard to get them because all these contractors work all over Texas.

The bathtub was stopped up. The toilet had a broken handle or was having trouble flushing, and the downstairs toilet was stopped up. I filed the claim that had the three issues on it and American Home Shield got back to me right away. The contractor handled one thing after another. He started with the tub, and the upstairs bathroom, and then unclogged the downstairs bathroom. He did everything in about 20 minutes. My only concern was that he used chemicals for the bathtub rather than snaking it. But it seemed to work, so that was fine. Everything went very well and I appreciate it.

After I got the hang of submitting claims, it’s not too bad. I could either do it online or make a phone call. The problem is when I call, I don’t know what my account number is. And it’s usually quicker for me to get online and do it. Also, with AHS, approving or ordering the repair parts takes a while. When my appliance broke on me, it took three weeks and the contractor didn’t fix it. Then when it was finally halfway working again, another technician came out after 30 days to fix it again. It was after the 30-day window and I had to pay another deductible. AHS finally got the Sears people out here and got it fixed the way it’s supposed to be fixed. It’s a little louder now but it is what it is. AHS should extend the window for a warranty to 90 days after a service technician’s visit.

My oven element was out. Nothing was happening. It wouldn’t work at all upon me moving in the house. I called AHS and I spoke with a person who was helpful and sweet. He was very courteous and very professional. Everything was great with the contractor as well, and I’m satisfied.

I called American Home Shield when my AC wasn't working. The customer service rep was great and sent someone out very fast. The contractor fixed it and now the AC's performance has been perfect.

The furnace went out. We submitted a claim to American Home Shield on a Saturday, and they called us on Monday. The tech from Epic Air & Heating was good. The furnace has gone out one time since. And I went downstairs and reset it myself and it hasn't gone out again. But, I don't know that it's fixed 100%.

Our heater was not turning on, and I sent in the claim online and the contractor got back to me the following day. They had a lot of availability to come out, and they were very accommodating of the time that was best for me. There was a sensor that needed to be replaced and they were able to fix it. They were very fast.

I had a leak in the toilet and I submitted a claim online to American Home Shield. The response time was quick and the contractors were very polite and professional. Everything has been good but AHS should be able to show more options when you’re choosing the contractors when you have them come out. They only show a couple.

I had a problem with my heater and air-conditioning thermostat, and AHS had to have somebody come out here four times before our heater was working. It’s getting to be winter time and it’s getting chilly out here, so I'm not real happy about that. AHS should be more responsive when I contact them, not transfer me around to people that don’t know what the issue is. Every time I get transferred, I got to explain it over and over again. They should also contract with contractors that know what they’re doing. For this guy to come out here four times to keep replacing parts is ridiculous. It just so happened that my wife had a day off during the week. Otherwise, we would have had to miss work all those days, and that’s crazy. I also had an issue when my refrigerator went out, and now the ice maker is not working.