American Home Shield Reviews

I’ve been with American Home Shield for 20 years and though they're a little expensive, I like them. They need to quit lying as far as coming out the same day, but it’s gotten better. Before, I had to wait a couple days, but now they’ll call you the next day and tell you they’ll get you in. Recently the garage door was acting up so Reliable Garage Doors came out and did a few adjustments, and they reset the code for my garage door opener. Did a great job and they were very decent people. They did what they had to do and got out on the dot. Everything’s working now. I started online, but American Home Shield needs a description box so you can decide what you wanna put in there. They had the basic stuff, but I wanted to say more than I had to, but I couldn’t.

I filed a claim to AHS online and I talked to Pipe Down Services, and they scheduled for us. Apparently, our plumbing issue was not covered by AHS, but the gentleman who came out was quick to point that out. I was appreciative of that because I wanted to have a good plumber doing the work and AHS work with good plumbers. And so, they applied the fee I paid for them to come out towards the work and they got the work done for me. The gentleman was great. He came when he said he would and got it done expediently. Everything went great. The contractor came out and took care of me, and we were good to go.

Within 48 hours of me submitting the claim, someone was sent out to my home. I had a garage door problem. It fell apart and wasn’t operative. It took the tech about an hour and a half to fix it. American Home Shield delivered as promised.

I had a toilet that was not working and I went online to submit a claim to American Home Shield. I ended up getting a call the day after from Tim at Eagle. His contact with me was within 48 hours. He was very good and he was very honest about what he could do as well as what he couldn’t. Everything has gone well with Eagle. This was my first claim and there was another one on an electrical problem I had. Since the repairs, everything has been great. But sometimes, when I was on the phone with AHS, somebody had to get back to me or they had to check with a manager. They seemed like they weren’t educated on how things worked but everything worked out okay.

Back in the day, my late husband and I built houses in Kansas, and we always provided American Home Shield with our new homes for a year. So, for myself, this is my second year. In submitting my claim, I went online and I told them what the issue was. They emailed me back the name of the contractor. The guy showed up when he said he was going to. It took him 30 seconds to fix the microwave -- it took him longer to write out his ticket than it did to fix it. In the past, when we were builders, there were only one or two claims, and we had no problems with the representatives that came out. They fixed whatever issue that there was to be fixed. It was a positive interaction all along, so I like American Home Shield.

The follow-ups at American Home Shield are the best part and I like it. The response was great when I told the lady about the expiration day, she told me not to worry and that she would expedite. We didn’t have water the whole day but she called me every 30 minutes and let me know how far the technician was and what time the technician would be home. I really appreciate that.

We had a plumbing issue and there was some water damage, so there was some carpentry and drywall work involved in that. There is a fellow who has been here for a couple of days finishing up today. But the water heater has been wonderful, and the guys at Plumbers Inc. were wonderful. Rene from Plumbers Inc. was great. Submitting the claim was the easiest thing in the world. I’m very impressed with how simple it seems to be. I appreciate all of American Home Shield's help. I found it all to be very, very easy. I’m still confused about the financial part of it, but it’s gonna all shake out. I’m getting checks and bills, and eventually, it’s all gonna come balanced.

American Home Shield's contractor is not finished yet. They’re still gonna come, supposedly today. I'm very upset about the washer. At first, it was not working, then it'd take two to three cycles before it gets dry. I called the contractor and they said they needed to order a motor. They came after a couple of weeks, which was too long for me. They replaced it, but it still would not work. I called on October 14 and the lady said she needed to check and she'll get back to me. But she never called back. I called a couple of days ago and the man told me, unfortunately, it is past 30 days and that I never replied when I was called to check if the person has come to fix it. I said, “Nobody called me. I was waiting for the call.”

I was getting my heat maintenance for the year and the company that came in said it looked like the exchanger was cracked. I placed a call to American Home Shield and the claim process was pretty easy. It was automated. You just have to know what the issue is. Someone then came on because I had a question about the policy. She assigned me to Comfort First Heating and Cooling and she gave me the information. She emailed that to me as well. Someone came out the next day to examine the issue. They confirmed that the exchanger was cracked and they said they would make a request for the part to be ordered. It was ordered and it probably took about a week. The technician came back the next day after they got the part in and replaced it.

The most recent claim I had was when Anthem Mechanical came out for my heating system. The person was very thorough, checked out everything, and made some recommendations. She was very professional, unlike a lot of them that try to sell me their whole enchilada. I had some problems before with American Home Shield but it was resolved. I had my air conditioning checked long ago and the guy was like a shyster. He was very skittish about servicing my unit because a rat came out and he jumped and said that he was afraid. So then, he refused to service it until I swept everything out. When they finally did, they didn't even fix the problem. I had another one come in later and he fixed the problem. But then by that time, I had lost Freon, so it cost me $600 to buy new Freon because the guy didn't fix the unit the first time.

I did a claim online to rekey the house. Harold came out and he was great. I liked the service overall. When this policy is up, we're gonna renew it. I'm quite happy with it.

The water heater had a leak in it. I turned the water line off and then when I turned it back on, the leak sprang. It was really rusted, and with me turning it off it was like something settled. Luckily, I was out there when the leak sprang and that there was no actual water damage. I did a claim with American Home Shield for it online. The technician from Hardy Plumbing was great. He showed up, but unfortunately I wasn’t there when he showed up. But he was able to give me a call and I showed up in 10 minutes, and he waited. As soon as I showed up, he got to work. He was very friendly, very polite, and he did the job very quickly and explained everything he was doing as he was doing it. Everything’s great.

Submitting a claim for my dryer online to AHS was extremely easy. Wright Appliance Service was sent out to fix my issue. Thus far, we've been happy with the contractors we've had out. Early in the year, we had a problem with our water heater and the plumbing company they sent has been out to my place before. I like how AHS gives me the option to pick between different companies so when I know somebody does well, I can choose them.

I renewed my coverage with AHS for the year 'cause this is a manufactured home. I have replaced a lot including the washer, the refrigerator, and the original stove. But there are other things that could go wrong and I have to watch out for that myself. I decided to err on the side of caution. My heater is relatively new, but you just never know.

We've been with AHS for about 11 years and we've found that for the small service that we pay to have somebody come out, having their warranty is worth it. I submitted a request for general service on my heating unit and May Heating & Air came out to do service. The tech found that it had a gas leak so he repaired that. He was very informative, let me know what he was gonna do and fixed the problem.

About four months ago, I called them and told them that I had problems with my oven and that I had problems with my dryer at the same time. I told them what to do, but they left the dryer off. I had to call them back because the contractor said that they can't just do it and that AHS has to put an order in. I gave AHS my charge card and they charged it to the account that I have on file. When they did it over, they charged it to my regular account and drafted the money out. My stuff was bouncing all over the place.

I requested the full tune-up of my furnace ‘cause I think American Home Shield was promoting it in their newsletter. I did it all through a link in my email, and it brought me to the website to do it online, and then the subcontractor reached out to me. It was really quick. I think I was scheduled within a week. The process was really easy. So far, I haven’t had any issues with American Home Shield.

When my garbage disposal broke down, I submitted a claim online through my Home Shield account. It was very quick and easy. The website was straightforward and efficient. I also had a couple of my bathroom faucets and a kitchen faucet break down. As soon as I submitted the claim, I immediately got a message as to when I would hear back from the contractor. The guy was very experienced and knew what to do. He told me what was wrong and how he was gonna fix it and he did. He had everything done in less than one hour. We're very satisfied. It's worth to have the home warranty. My deductible is $100, which is really cheap compared to the problems that might arise at home. I would recommend AHS.

The keypad in the stove was worn out, and if you pushed the start button, it wouldn’t get started. A guy came out and he was professional. He told me what he had to do, and he had to order parts ‘cause he didn’t have it on hand. After that, he kept me updated on what time he’d be here and told me about everything he did. He replaced the little panel piece, and it works fine now. Also, the guy that came out and checked my AC did a good job on that. So far, I’m pleased with the people that have come out.

The claims process is as easy as it could be although, for some reason, I can’t do it online. They’ve got my address all wanky. But when I call, they call me back in less than 24 hours and give me the contractor's name. They see it's always the same company. Then, the contractor would call me and make an appointment. The contractors work like they're supposed to do. The one that came out for my most recent claim is probably the best interaction I've had. The second they got the part for my AC, they called me and said they got it. Then, I met them at home and they got right to work. Sometimes, getting a part takes a long time but you can’t argue with stuff like that when it’s specialized parts. Also, it’s a fair cost for the warranty I’ve got. Home Shield has done fine.

Thank you for the service that you provide, American Home Shield. I've been with them since 2007. They gave me a washer and then every time I call, they repair everything. Most recently, I had an appliance issue and at the beginning, it was hard because they had to call the service three times. Sears was the company that they sent and the claim was open for over a month. I had to call them again and again. First, they fixed the unit like everything was good. Then the technician said something about a ball and he went and fixed that. Then the unit was making ice again at the bottom. He said it was something in the back. The air was blocked. But finally, it's working, hopefully. The contractor just didn't fix it the first time but they were good. My interaction with American Home Shield was great as well. Every time I called, I didn't have a problem with them.

I was very satisfied with my entire claims process with American Home Shield. My dishwasher wouldn’t run, and their contractor was out within a good time frame. They knew what was going on and it was easy and straightforward dealing with them. Also, my direct interactions with American Home Shield were very easy.

American Home Shield, as far as contacting new folks, is always efficient. But the contractors didn’t get back with me in 24 hours. Sometimes they were of the last hour. They were slacking. Every time I have an issue, it has never been the same contractor too. Also, We live in Newcastle, a suburb of Oklahoma City, and we know our own folks. Prior to getting American Home Shield, I always use HMS and they are right here, Johnny-on-the-spot. I’d rather use a local contractor as opposed to some person I don’t even know that has to drive across Oklahoma City or whatever to get to me. Nevertheless, I've been with AHS for a bunch of years and they have replaced everything they say they will. We’ve had issues with our heat and air and they replaced the hot water heater, and then with an oven. Overall, our experience was fine.

AHS has been very professional and expeditious. They didn't waste any time contacting the contractor to get out to me, which was good. Also, their website was very easy to understand. When my washing machine was damaged, the contractor had to come out twice because there was a contingent problem that arose. But they came out and took care of that after they ordered the part.

I read the reviews on the first contractor that American Home Shield assigned me and they were terrible. Then, I called and got another one, which was Medallion Plumbing, and they were excellent. The tech came in and identified the problem right away. There was something leaking between the floor and the toilet. He took the toilet off, put a seal on and put it back, and was on his way. He fixed it within 30 minutes. He even showed up early.

The time it took for American Home Shield to send someone with this latest claim was fairly quick. I heard from the contractor right away and although we had some scheduling conflicts, that was because of my schedule and they were very understanding. They worked with my schedule. They were also professional and very prompt. This latest claim was for a bathroom heater. It wouldn’t heat but it’s perfect now. It's working. We also had a plumbing issue earlier and the flooding was a little not what I expected but I talked to several people at American Home Shield and it all worked out at the end. So that was good. I've had American Home Shield for four years and I hardly ever used them until this year. We’ve been hit everything at once but so far, everything is going well. I go online to submit the claim and the website is user-friendly.

I am so surprised to see that this company gets a high score, something is fishy here. This company uses the contractors who are not up to their professional standards and charge outrageously. I don’t know what is the criteria AHS uses to choose the contractors, but it is not from the quality and trustworthy standpoint for sure. You will end up pay more out of your pocket. And AHS also charges a fee to terminate a contract with them.

I do not have much experience with other home warranty companies, but based on my interaction with AHS, I can't imagine others being worse. I had to go through an automated system to get a claim in and when I finally did the company they set me up with said they don't do same or next day service and I would have to wait 5 days until they could come fix my water heater. I called AHS back and had to wait on hold for over 90 minutes. Finally when someone answered they said they can not cancel my request to make a new expedited one because the original ticket was still open and not on a rush. Of course rush was not an option using the automated system. I ended up calling someone on my own who came out and fixed it, but AHS was just terrible. I cancelled my contract with them. Still waiting on a refund.

On 2 occasions I have tried to use my coverage to get a plumber for an issue which IS covered, but the company cannot find a vendor. The first time I had an active leak that was soaking my wall, and I had to wait over 4 days, make numerous calls, and waste valuable time to finally be told to find my own plumber and follow all their rules for reimbursement.

Have had for 1 year, called to get fridge fixed, they repaired ice maker with cheap replacement. Did not address the noise of the compressor going out. They don't fix noises, even if that is a precursor noise that the repairman stated. You have to wait till it goes out, waste your food then they will fix. Customer service is horrible once they get you to pay. Did the recommended heater seasonal check up, guy did not do anything, complete waste of money.

I have used my home warranty a couple of times, and the contractors they match me to are decent. However, dealing with customer service is an absolute nightmare. I have received the SAME email 4 different times now, saying that I am "delinquent" in a payment that I do not owe. They are trying to charge me two service fees for a single service (the confusion probably results from the fact that I had to reschedule my appointment 4 different times because of other errors made by AHS). I have called customer service 3 times now, and am going to have to call again today, to deal with this same issue.

Anytime I've needed American Home Shield, it’s been right on. It’s very good. I'm a face-to-face talk in-person. I do my claims over the phone. If the reps know what you’re talking about, they’re fine. The contractors have been good. Our spa had a leak in one line. They sent Aqua Brite Pool & Spa Repair out, and the contractor fixed it in a couple of minutes. AHS could have a lower price but other than that, anytime I've called, people have come right away and they always fixed what was wrong. I'm very pleased with AHS.

A technician from Heritage Air & Heat LLC came in and they replaced one of the pieces on the heater that wasn’t working. He was great and he repaired it in 15 minutes. We wish we could say the same for Sirius Heating & Air ‘cause every time they’ve come out, they’ve screwed up. We had a leak out in the garage due to one of our hot water heaters, and they wanted to charge us $2,000 that American Home Shield would not pay for to pull the hot water heaters out and find out where the leak was. I was so pissed ‘cause I paid them $75 to come out just for me to tell them to get lost. I told them to scram and I had my handyman come out, and he fixed it in 10 minutes and it cost me 50 bucks.

I went on the Home Shield website and selected a contractor, and they called and set up the appointment. If there was some way to schedule on the website, instead of having to contact the contractors directly and pass that out over the phone, that would be a lot easier. It’s also not fully clear that they’re supposed to call you or you’re supposed to call them to schedule an appointment. That part was a little confusing on the website. We had what seemed to be a leak inside of the wall, but it ended being something completely unrelated to the plumbing. They ruled out some stuff. I also had an AC contractor come out to check that, since that was the other potential source, but they mostly just ruled things out. And then it ended up being something that was not covered by American Home Shield. But the contractors were all respectful and professional.

There was a hole in one of our pipes where it was squirting out water. That water leaked into our wall and onto our floor. I submitted a claim to American Home Shield and Plumbers Inc. came to do service. The tech who came took care of what we needed.

When I first called American Home Shield about my water heater, their contractor came and said everything was okay. But within a few days, I saw that there was a little bit of water. And since I have paid American Home Shield the $125, I have to go with them again. So, I called them and then I was told I need to replace the whole water heater. I didn't have a choice because I’ve paid $125, and I don't want to go outside and pay from my pocket then wait for American Home Shield to pay me. And I don't know how much they are going to pay me back.

I’m not used to pressure tanks under a kitchen sink, and I have a pressure tank under there. So, I wasn’t 100% certain on it’s function. It was losing pressure in the faucet in the kitchen sink. Doug from CNJ Services got there and I mentioned the problem, and he said the screens were clogged. I’m from Chicago and we had city water, so I’m not used to all the minerals in the water out here, in the great state of Arizona. I thought I was gonna blow something up if I got in there and play with it by myself. But it turned out it was a simple fix. It was kind of embarrassing. It was crazy, $100 deductible to clean up the little screens. That was marvelous.

I had MS Services come out and check the heater because I thought I smelled gas, and they disconnected it. The furnace hasn’t been on for almost a year. When the guy said it was something plugged up. So, he repaired it in about five minutes or so. The contractor was very efficient and they worked with my schedule, so I was pleased with them. Since the repair, the furnace has been working fine.

A buddy of mine told me he used AHS and said they had good luck, so I just used them. McGee Services came out for my recent claim and they were pretty good. It was just the scheduling that wasn't that great. The tech said that his wife ended up needing some sort of surgery, so he was out-of-pocket for a bit. It sounded like he said he turned the app off or something for a minute. I waited for two weeks. But once I got him here, the work was fine. I’ve had great luck with AHS.

Home Guard Heating and Air Conditioning, AHS' contractor, came to do preventive maintenance at my home when I took advantage of a deal that AHS had going on. Their tech Alex was an excellent person. He was very prompt, knew what he did and was done in no time. Having AHS' warranty has been helpful. We go directly to them and they provide service providers to us. They save us a lot of time and I don't have to shell out a lot of money as well.

I call them on the phone when I request for a service and the reps are very good. The technicians have done a nice job too. It went okay with my HTG claim. My furnace is working now. I saw several people, but the one who actually did the work was fine and I was very satisfied with the timeframe.

My friend recommended American Home Shield to me. She uses their services. When putting a claim in, you just go online and then you say that you have a new issue and you pick what the issue is, and then I hear back very quickly from the company. It was very easy and the representatives have been professional. When I had a claim regarding an electric issue, I had an electrician come out and determine that there was nothing wrong with the box, and then I had mentioned that it seemed a little odd that my ejector pump wasn’t working. So, he went there and he determined that that was the issue. He put in another order to continue the ticket and then, I had a plumber come out and replace the motor. It was all in a pretty timely manner, friendly and satisfactory. Everything has worked out really well with that.

I do claims online because when you call American Home Shield, you're on hold terminally. And they tell you during their message to go online and submit the claim, which I’ve done both. Also, I bought a new refrigerator this year because they had mine worked on four or five times. The guys that were working on it said, “We’re just gonna keep fixing this, but it’s time.” American Home Shield didn't wanna replace it, so I ended up replacing it myself. That was a little frustrating ‘cause that’s a big expense. Overall though, they’ve been great. Custom Climate is amazing and we really like them. They’ve been out here several times and they're very responsive. If you don't have heat, they're usually right on it.

I put the service request in on Sunday night, and Master Fix was scheduled to come out on Tuesday. They showed up on time and they were very quick in solving the issue. I appreciated that the technician was willing to answer questions and was helpful for me to understand what was going on. He fixed it within the same day. We’ve also had contractors come out for other appliances. For the stove, they had to come three times. One of the times was because they ordered a part. The second time was because they had ordered a part and they had to come back. This third time was because it wasn’t fixed right the first time, so they came out and then it was fixed. For the dishwasher, the contractor came out twice and that was because of a part. And then, for the fridge, they came out once.

There was a stoppage in my main line and ClearFlow Water had to clear out something out of the main vent when I called them originally. But I noticed my drains were still going slowly, so I put in a follow-up request. They came by and they just weren't able to do anything because there's no clean-out in my main sewer line. Until it actually stops, there's no way to get in there because there's no point for them to access to put in the auger from which they would be able to snake it. Still, the tech was able to identify where the buildup most likely is. And at least now, I understand why it's still moving slow and that it's certainly not their fault.

The microwave got some kind of ventilation on it and it was making an eerie noise. We couldn't use it because we thought it was gonna blow up. Also, it didn't heat at all and we were stuck with it for a couple of weeks. The contract people that American Home Shield assigned were fantastic. Chris, the rep, came over and he knew his stuff. He was such a good guy, very knowledgeable and he explained to me what he was doing. I thought he repaired the microwave but then I found out a week later that that part that needed to be fixed couldn't be fixed, and they requested a part. American Home Shield called me back and said that I’m authorized to replace my microwave and gave me an option of what I might be interested in. I took a while to get it because I didn't know anything about freaking appliances.

I had a satisfactory experience with American Home Shield. My water heater broke and they got somebody from D&G Appliances & Air to come out and fix it. The claims process was about expected and the contractor was fine. They were good guys and they did their job. I needed a new water heater and the installation took a couple of hours. My water has been hot since then. American Home Shield is as good as any other company.

When the washer would finish a cycle, it wouldn't drain and so we had to drain it ourselves. When the tech came, everything was fine and then a day later, the dryer didn't dry. The tech replaced a part, fixed the dryer, and the washer has been fine since.

All of my dealings with American Home Shield have always been positive. I’m thankful that my banker recommended them to me many years ago when my house got to be about 15 years old. I went ahead and took a policy out with them, and I’ve been very pleased with them ever since. That’s why I always recommend them to the rest of my family. My son and my son-in-law both have it, and all three of us are very pleased with their work.

We couldn’t open the garage. My husband called American Home Shield over the phone to file a claim. The guy from 495 Garage Door that came out to fix it was really nice. Our garage has been fine so far. The repair helped tremendously because, now, we’re able to go in our garage and not be inconvenienced by the weather.

My air furnace went out and was blowing cold air. Everything went well with the rep when I put that claim in over the phone. I had an issue with the first vendor though. We scheduled three appointments and they rescheduled on all three. The first one, they rescheduled in the middle of the block. The second one, I told them that I could only get there for two hours, and then they called me after I left 'cause it's a rental property. And in the third one, they rescheduled again on me in the middle of the block. They then switched me over to Air Design who was great. Everything works well now.

The AC's thermostat, the thing where you change the temperature, would not work. I could not turn it on or off. I called in the claim and the rep who helped me out was fine. The contractor from Advanced Cooling and Heating was nice, and the quality of service I got was good. The thermostat was replaced. Overall, American Home Shield comes handy in an emergency.

I've been with American Home Shield for 20 years and everything they have done so far has been very good. In this last issue, the toilet kept running and we did everything that we could do and were capable of doing, which isn’t much, and we were losing a lot of water. If we have a water problem in our community, they restrict the water and so, we were concerned about that issue of the water running. The contractor, T & N Plumbing and Electrical, came out and did his job. Whatever he did, it corrected it and we haven’t had any problem since. He did it quickly and he was gone, which is what I always appreciate especially with plumbing. My husband and I are elderly and we don’t know a lot about anything. So, AHS has been a great help for us.

The handle on our faucet was worn out and the water wouldn't cut on. I called Home Shield and spoke with a representative. They sent High Priority Plumbing and they were good. They replaced the faucets and everything had been working since.

Having American Home Shield is convenient and it saves me the time of hunting people down. I'm in a remote area, so it's tough for them to find people at times. But I only have the same problem and I'd rather have them to look for people than me. In my last claim, Whirlpool came out and the tech was really good. He had to order a part then he got it in. I told him I was leaving town so he rushed it and had it fixed before I left.

We were happy with American Home Shield before, and I gave it another go. So far, everything’s been great. After Hours Plumbing came out for a leaky toilet and everything went fine with that.

At Your Pool Service LLC came out when the heater was not working. I did the claim on the American Home Shield website and everything went pretty smooth and easy. I got contacted pretty quickly, they came out pretty quick and everything got addressed in a pretty reasonable amount of time. The tech kept me in the loop, follow-up was good and he let us know when he was on his way over. Now the heater is better than before it broke.

My heater wasn't working and it was cold as can be. I called American Home Shield to submit a claim. Their representatives were very helpful and they did wonderfully. AC and HTG was here within two hours after I filed the claim. The contractor was awesome, very knowledgeable and explained everything to me. Everything is good.

I had some type of a power surge into the opener itself and the board kinda burned. But that's not something that American Home Shield covers. American Home Shield covers when it's worn out or if something gives out, but the power surge was more of an act of God. So, I had to replace it and the new unit has a surge protector on it, so I won't have that problem in the future. But the guy from Flash Garage Door Service who came out determined the cause of the problem and I paid the 75 bucks.

With AHS, people should be very careful with the exclusions in their contract because they can easily get trapped into something. There was a time when I had a light fixture that wouldn't work. I called and contacted American Home Shield and they sent a guy out. He fixed the fixture and then I got a call from AHS telling me that because it's a fixture not in my wall, it's not covered by the policy. They said that the $75 service charge was only to see if the work was covered by my policy or not. I paid them $75 and got absolutely nothing for it. The contract could have been clearer. More recently, I had a plumbing issue and AHS sent Ability Access Plumbing and Rooter. They came and were very quick and efficient. They changed out a pipe that was leaking. They got the job done and left. I couldn't ask for anything better.

When filing a claim, I was not comfortable in doing it online with a company I had just started working with, but there was no number for me to call and actually speak to a person. I tried three different numbers that were on their website so that I could contact them, and all three were automated only. Recently, All in One Appliance Repair came out and repaired our dishwasher. They did a good job and everything's working fine right now.

We just moved in and did a few claims with American Home Shield. We had the locks changed and the tech who came out was great. He was here for about 30 minutes. We also had the heating checked to make sure everything was okay before the winter started. And then, we filed claims as well for the dishwasher, the microwave and the garage door opener. The dishwasher worked fine, but they ended up replacing the garage door opener because it was so old and they didn’t have parts. For the microwave, where the display wasn’t working, we are waiting for the guy to get back to us because he said the display might be labeled as cosmetic.

I got them in September and I had called to file my first claim. I told them that it was the air-conditioning unit in my wine cellar. But evidently, they didn’t take up that it was a wine cellar, and they sent somebody for air-conditioning. I get the A-US Air Conditioning of Texas guy out there, and then he tells me that American Home Shield doesn’t cover wine cellars. So, ultimately, it wasn’t covered, and we wasted some time getting somebody else out there who could help me. I used to run a call center, so that wasn’t the best customer service experience I ever had. They need to be better educated on the phone, on what’s covered and what’s not, and with what questions to ask to quickly identify that. Also, they somehow had a little bit of difficulty identifying me or finding my contract number.

I had a plumbing issue and the guy that AHS sent out was professional. He resolved the problem and showed me how to operate the thing. He was timely as well, so I was very pleased with the work. Other than that, I’ve been getting quite a few calls from AFC Home Warranty Club and their prices seem to be cheaper. But service-wise, my experience with AHS was excellent,.

I originally called American Home Shield to advise them that I had some water that was leaking underneath my sink. Also, my dishwasher would come on and I could hear it working but water wouldn't go through. They sent out Whirlpool and the techs came to look at my dishwasher. They said it needed a different part. They put that part in and it still wasn't fixed. Whirlpool's techs then said that my problem was a plumbing issue and they couldn't do anything. But then, they still used the part to fix it and I don’t understand what they fixed if the dishwasher was never actually fixed.

We've been with them for 20 years. Our latest claim with them was for the dryer that wasn't working and the ice maker's button that was broken, and so we had water squirting everywhere. My husband went online and then Hornet Appliance Services came out. Everything's fine now.

I had a leak underneath my kitchen sink, and it seemed like it was coming from a faulty or a loose faucet. And so, it wasn’t pouring out but underneath my sink in the back, it was wet. I called American Home Shield when I noticed that. The gentleman from Budget Rooters came out and looked at it, and he figured that a new faucet would be in order. He had one in the truck, so he replaced it, and there is no more leak. He was great. He was very personable, and I like that he came prepared. I would give him an A plus.

Submitting claims has been really easy, but canceling a claim is much harder. I thought I had a problem with my plumbing and submitted a claim. They weren't gonna come until the next day and I said, "That's not acceptable because I don't have any toilets in my house that are working." The rep canceled the claim immediately and I thought everything was fine.

My microwave wasn't heating properly and it stopped working. I called Home Shield, everything went well with the claim representative, and the response time to get a contractor was quick. G & L Appliance Service came out and he had to come back for a second visit, which was a good timing, as he had to order a part. So, it has been a good overall service.

I submit claims to American Home Shield either online or through a rep. The website does pretty good and it took AHS just a couple of days to send Realty Rekey. They rekeyed four locks in my house and put locks on all the doors. Harold, the rep, was quick and did a very good job. He was conscientious of dirt on his shoes and that sort of thing.

I recently submitted a claim and the tech was very knowledgeable and thorough. He did what he needed to do, and I appreciated it. He and I also talked about the lightbulb fixture. He told me the way the bulb's supposed to be put in but when I did, it sagged and hung down. I still got a couple of problems too. There were two areas we didn't check that I didn't think to tell him to check where the lights don't work and when I call back for the other two lights that aren't working, I'll ask about the light fixture.

I wanted my unit checked out as it's old, and it was time for me to turn on the heat. I was advised by a contractor that had done some work on my house that there was visible brown scorching on the outside of my unit, which would determine that the heat exchanger was probably cracked or going bad. And that could be detrimental to running the heat in my house, so I called and set up a service appointment. Doctor Cool came out and I felt comfortable with the tech who came out. He seems to be knowledgeable and adjusted the issue where I didn't need to get a full replacement. And so, it seemed to be worth it to have them come out. My very first claim was a horrible experience but this recent experience was much smaller in issue and it went smoothly. The contractor company responded in a timely manner, and the service call happened in a timely manner.

I called American Home Shield for a claim and the interaction I had with their rep was easy and quick. Their contractor then came out for my heater and they were really good.

I wait for things to break, and then I start whining to American Home Shield about getting it fixed. Usually, it’s fairly quick, but sometimes, it takes a while. I had a little trouble getting AHS before to work with me on my water heater, but eventually, we got it squared away. then my recent claim took a while to get an appointment, but that’s just because everybody was worried about it being cold and them not being warm.

Both of the washer and garbage disposal issues were resolved. The garbage disposal was completely disintegrated and they put a new one in and it’s been working great. The contractor was super helpful and very flexible. They called me back within 30 minutes of putting in the claim and they put on little booties before they came in, got the work done really quickly, and then got out of there. Also, when I went online to submit the claim, I just had to click a few boxes, and then it was done.

After my AC failed, AHS sent an AC repairman ($125.00), who offered replacement of 15 year-old parts ($2,000.00 to $3,000.00) that we were told would again fail in 2 or fewer years, necessitating the replacement of the entire system, an additional $7 to $8,000.00. So I'm looking at between 9 and 11-thousand dollars within 2 years if I go with AHS's AC contractor. Or simply pay ~ $8,000.00 to replace the system now. But AHS wouldn't cover any of that cost. It makes no sense to opt for temporary repairs when you know you have to replace the entire system within 2 years.

When I bought the house the seller bought the American Home Shield plan, and I renewed it after its expiration. Later my water heater broke down. They sent in a plumber and apparently fixed this. Later within one month the water heater broke down again with the same error code. This time the technician they sent in didn't even bother to fix this. He noted down the model only and told us they are not able to fix it.

I’m very happy with the service so far. I didn't expect them to take care of my issues this quickly. It’s really easy to submit claims. I call them and tell them the issue and they set it up. And the people shows up next day. There was one time that they showed up on the same day. I had an issue with my air conditioning unit outside a couple of months ago, and I had to work with three companies. The first company told me it was a preexisting condition but I told them it was not. So I called American Home Shield and they sent out another company. They looked at it and they said it was an issue, so they will take care of it. And then they worked on it. After 45 minutes, they told me it’s a two-tier system and they don’t work on that. But that was a false statement, because when the next person came, they said it was a regular issue.

I called in at American Home Shield and told them that I needed someone to come out and fix my refrigerator. The tech from BA Appliance Repair came here between 9:00 and 9:30, and he did his job and replaced the part in the refrigerator.

The claim submission online was simple and straightforward. The services company HTG texted me on a regular basis, except when I did not hear back for the dryer. I then sent the request back to them and they responded back. They were still waiting for the part and they didn't have much update for me. Other than that, they were awesome. The technician was well educated. He came on time as promised and he fixed everything. He was good in staying in communication.

The fan on the freezer side of my refrigerator started running really loud nonstop, so at about 11 o'clock at night, I submitted a claim online with AHS. I got a response the very next day and then had service the following day. The contractor who came out was fantastic. He was very helpful and personable, and was someone I felt comfortable having in my home. He had to order a fan motor, which came in within less than a week, and then he got it replaced in a little less than an hour when he came back out the second time. This is my first claim with AHS, and despite hearing bad things about home warranty companies, my experience has been great so far.

I've had American Home Shield for 15 years. I had it on a house before this one. They've always worked for me. I had a problem one time and they resolved it. It's fine submitting a claim too. It's online and it's easy. I had AAA Appliance Doctor come out for an appliance issue. Some flapper on my dishwasher was stuck and the first thing the woman technician did was unstuck it with her finger, and ran the dishwasher. It's been running since then.

My father-in-law had American Home Shield and had good results. I called AHS, set up the account and I’ve been with them for less than a year. When our furnace stopped heating. I called, they pulled up our account and they schedule Myers, who were good guys. I had no problems. It was a very small part that shut the unit down and the guy replaced it. The furnace works and there has been no issues.

It's annoying that you get these people out to your house to fix an issue and if there’s a related issue right next to it that’s not in the work order, they won’t fix it. I had a guy that did drains out and I filed for one clogged drain. He came out and I said, "This one’s running slow too.” He said, “I can’t do that one. It’s not on the work order.” He was very nice about it, but he said that he could only come out for what was on the work order.

To submit a claim for my heating unit, I spoke to an American Home Shield representative. We made an appointment on the date I had chosen. And the contractor who came was really nice, very knowledgeable and respectable. He explained to me about the heating unit making the noise and said that it was normal. I’m very pleased with AHS.

I’m completely in the middle of a dilemma with American Home Shield and I'm entirely unhappy. I purchased my home in August and the Realtor that I had suggested American Home Shield. I took her suggestion and I purchased a warranty. It was $600 or $700. So, I had them for a while. For this washer that I inherited from the woman that lived there before, I filed the claim online and paid the $125 on October 11. It was Columbus Day weekend, so I waited ‘til Monday. Usually, they’ll email within 24 hours to say who the contractor is and their phone number. That was on a Friday. By Monday, I hadn't heard anything, so I called them. I asked for the status and they said they hadn’t found the contractor yet. I waited ‘til the next day. I called them back and they said the soonest they had available was Sears, but they were not available for another week and a half.

I'm very satisfied with AHS. The board at the bottom of my dishwasher wasn't working and the unit wouldn't start. I called American Home Shield and they immediately called Appliance Service Masters. I got a call from them and a tech came out pretty quickly and diagnosed the problem. We had to get a part and when we got that, he came again, put the part in and the dishwasher worked. He was very knowledgeable and very helpful.

My ceiling fan was stuck and it was not turning off one time and I called in the order to American Home Shield. The rep whom I spoke with was nice and they sent Tech Electrical Contracting who came out in two or three days. The tech was a professional guy who talked to me about everything. Everything has been working excellently since the repair. I have some other warranty companies which are cheating. They take my money and never fix the job. On the other hand, AHS has been a very good company.

I’m in the mortgage business so I get different referrals from different companies and American Home Shield’s coverage was better than others. I’ve been with them for three years and I’ve had had good service. But I had a water heater just now where it needed to be replaced, and the contractor didn’t get back to me for three weeks because he got sick. It is what it is. It is a service that’s saving me money.

It was very easy and straightforward to submit the claim online. Everything went smoothly. I’m glad my needs were met and I look forward to any possible future claims.

AHS has always been good. There was a time when my garage door was falling apart and the hinges were detached. I tried to close it and I couldn't. I had to have two of my friends come over to let it drop down as I didn't wanna have the garage door open the whole night and through the weekend. I called in a claim to AHS and they sent All Service Garage Doors. The tech came right away and fixed it in not even an hour. The service was excellent like always.

Everything was great and I'm happy and very satisfied with my dishwasher claim. The dishwasher was leaking and its door wouldn't open slowly. A dishwasher door usually kinda opens easily but the spring inside the door of my dishwasher is busted, so the doors slams to the ground when you open it. That was the problem. The contractor fixed it, replaced the door seal and the spring. It took about a total of five days for the parts, then replaced that, and it was all good.

To put in a claim for my dryer's heating element, I called American Home Shield. I also have another claim, but the rep forgot to put it through. But she was really good about getting the claim for the dryer set up and done. Someone was sent out the next day and he was excellent. Parts had to be ordered, which I understand, and he came back. Sometimes you wait all day, but he was in and out. I was given a time slot of 8:00 to 11:00. He showed up at 7:30 and was out by 8:10. It worked out well and I'm happy so far.

I had a claim for my microwave and it went good. The contractor came in and fixed it. He was cordial and professional. American Home Shield itself has no problems, but sometimes some problems come up with their vendors and the scheduling.

I called American Home Shield when my water heater was leaking, and their contractor was out pretty quickly. The service was very good and everything has been working well since. Having the warranty is useful, and it’s easy.

The technician who came out from Advance Plumbing did a perfect job. There was a lot of stuff in one claim. There were bathrooms that were clogged. The garbage disposal was bad also. But then I have two more claims going on with my stove and my oven, and my oven has been broken for over a month. It's crazy. I'm really upset. There was something wrong with a part so somebody has to make the part. But the oven hasn't been fixed yet. I'm sick and tired with American Home Shield. I've been with them for 10 years now but I'm gonna have to switch companies.

I had a problem with my garbage disposal. I called in the claim to American Home Shield and their reps I dealt with were good. The contractors were there within a day or two, so they were quick. They were awesome, too. Now the garbage disposal is working fine.

When I had an issue and Antech Appliances came out, I wasn't home, but my wife was. They fixed the problem, but she complained that the guy was banging really hard, which was just normal. He also didn't speak much English and there was a little communication gap, but that didn't really matter because he fixed the issue. For me, AHS is like an insurance policy for my heating and air conditioning. I pay 40 a month on average and then 100 if something happens. But someone could charge me a lot more just to fix my air conditioning.

Submitting the claim for my air conditioner was very easy. When the air conditioner came on, the air vent was not opening and the contractors replaced one of the motors. They were efficient, quick, and did a good job.

My mother had American Home Shield for over three years, and she's used it quite a lot. She has had some electrical issues and a cooler issue, and then AMPM Appliance Service was also out for the dryer. She's never said anything bad about the people that had come out.

Home Shield had a promotion, where they sent their contractor and they checked my heating. Now, I have a second request for service due to a leak in one of my pipes and I'm waiting for a call to confirm the appointment. Initially, the claim was with Bell Cow but it was a horrible experience with customer service so I requested another company. Bell Cow's technician was very rude and unprofessional. He said the system is broke and they couldn't do anything. In Bell Cow's defense, I got a call one day this week from one of the branch managers, who apologized and was trying to see how they can make it right. I then realized it wasn't the company, it was the technician. Other than that, I'm satisfied with Home Shield and the service I've received.

I’ve never had my house sprayed before and I’ve had it three years. Terminix, contracted by AHS, came out and did a routine spray. They did a good job. I’ve had a couple of other claims before that one. I had a light fixture, some electrical stuff and air conditioning. The technicians did good.

My washing machine, because of it being a front loader, has a little reservoir where all the water goes into and if it gets clogged, then the water spills outside. Because it had a leak, I thought a part, like the rubber seals, needed to be replaced. The company American Home Shield hired to come out did a really good job. The young man who came was very nice and friendly. The person that I had purchased the machine from had a dog and they’d get in the towels so the hair builds up. The tech stated that it needed to be thoroughly cleaned out even if there was one or several hairs, which was what he did.

Thank God for American Home Shield. It’s been awesome. We had just bought the house and everything seemed to be fine on the home inspection but when we came here and moved in, we couldn’t get any of the burners to work. 4 A Appliance Repair fixed the Dacor range and it is doing great now. Aside from that, the dishwasher also flooded everything. In fact, that was the first call to American Home Shield and it is still an ongoing claim. But the guy who came out was great. He said we would need a new dishwasher. But it has been super difficult to get ahold of the appliance reimbursement group.

In my first claim with American Home Shield, C Mayes Plumbing & Heating came out on the same day I submitted the claim. The contractor just evaluated the problem on a faucet outdoors then he reported to AHS, and AHS refused to cover it. He was professional enough but nothing's been fixed.

Part of the drum of my dryer wasn’t working right. It was making a lot of noise and had wasted away so the gentleman from GE Appliances replaced those. This was my first claim and American Home Shield did a fine job. It’s very easy to submit a claim. I called and they got right on it. The gentleman came the next day and he fixed the dryer. I was very satisfied. He was a very nice gentleman and it worked out fine.

I like the fees at American Home Shield and I get a proper response. The technicians come out and identify what the problem is, then American Home Shield contacts me to find out what is covered and what isn’t. If they can’t resolve it, they contact American Home Shield to replace it. The service cost of $75 is well-worth it. I’ve only had one item that wasn’t covered, and that was a fixture in our home in Nevada, an area that’s about 60 miles outside of Las Vegas. We had a local technician coming out, but then American Home Shield went to people in Las Vegas. Other than that, I’m very pleased with them. The other home that I have covered is my daughter’s home, and when her washer broke down, they replaced it.

Hardy Plumbing did a great job fixing my garbage disposal. My only complaint is that they had fixed it 60 days prior but I had to call again because they didn’t do the job correctly the first time. Even the guy told me, “Why didn’t he change it the first time? Didn’t he see that it was leaking?” He knew from the start that he had to do something more than unlock it. So, it was two calls and two service fees before they fixed the problem. And this has happened to me twice that people had to come out for the same problem twice, and every time they would come, I have to pay $75. AHS should be considerate about that. If I call with the same appliance, they should at least give me a credit. I don’t mind paying half of it, but $75 a pop is a lot.

I enjoy being an American Home Shield. I like the convenience of having somebody come out make repairs in my home. George Boy Electric came out and repaired the electrical sockets that had gone out. There was one that had burned up and it had caused the other ones to go out in one room. So they replaced the one that was burned and the other ones came back on.

American Home Shield saved me about $14,000. We had a service contract and a routine service call, so the first company came out to service our heater for the wintertime. They said we needed a whole new system. They also said that we could experience a CO2 leak, and they never even followed the state regulations which calls for them to put a red tag on the furnace and shut it down and tell us to get us out of the house. Jazz Aire came out and they said, “No, there’s nothing wrong with your furnace.” The fellow's name was Mark and he was very nice. I’ve already told the initial service company that if I find one more independent technician to come in and say that there's nothing wrong with the furnace, I’m contacting the state to try to get his license revoked. They're taking advantage of senior citizens.

When we were looking at some warranty companies, American Home Shield emailed and offered a discount. We’ve heard the name before and we were just ready to purchase so we thought we would try it. Submitting our AC unit claim online was very easy. The year that the house was built, the AC units had a funky system that gets clogged instead of the water coming out. It was something with the code in Flagler County. The technician was very knowledgeable about that. He told me why, how and what to do as far as maintenance. We were from up north so we never had encountered this type of problem where the water doesn't flow straight out of the pipe, which has angles. He was also very prompt and came when he said he was gonna come. He was also personable and professional. He diagnosed the problem quickly and fixed it.

It seemed everything I touched went. When I submitted a claim for the air conditioner, we had some real hot weather at that time. A woman called me from Georgia and she had already seen the complaint. She wanted to be sure that I was okay. She said, "Now, we're gonna get everything just as quick as possible. Just be sure you're drinking a lot of water. Can we go ahead and get you an air conditioner that we could put in the window until we get yours squared away?" I could not believe that woman.

I live in a mobile home, and my son was gonna change out the staircase. So we took out the old one, and in doing that, he could see under the mobile home that there was some water dripping from the main pipe. I called American Shield at about 4 o’clock, and they told me that someone would call me back. And the gentleman from Pruitt Plumbing called me that evening at 6:00 and told me they would be there the next day between 12:00 and 5:00, and he did show up during that time.

The water line above my air conditioning unit has been dripping for years, and I didn't know it. Patriot Plumbing came out to fix the waterline, and they were telling me they couldn't get to it. It had to have the trunkline moved out of the way, and that was when they found out about the hole on the top of the main trunk line. But I kept trying to get them back out there and they wouldn't do it. I had to get somebody else out there at my own expense to fix the waterline, and they were able to fix it right off the bat without having anything to move. So, whatever was Patriot was trying to get done did not need to be done. For the hole on the top of the main trunk of my air conditioning unit, American Home Shield sent out Amazing Comfort. They came in to fix that, and they did a great job. They were very responsive and they worked with me to help me get out of my house. They were awesome.

Wayne Hyde Plumbing came out when our drains backed up. Basically, the toilets, the tub and the shower had backed up. I called the number for American Home Shield and filed the claim that way. It was our first time and they were able to explain everything I needed to do. It happened on the weekend and they said we should be getting a call from the contractor. We also got an email right away with their information on it. Everything was good.

Anthem Mechanical came out to do a yearly maintenance check on the heater and air conditioning. I worked from home that day then the guy called and asked if he could come early than his appointment and I said yes. He was a very nice young man and very knowledgeable. He said that I have one air conditioning unit that is a few pounds low on Freon and at the end of this year, they won’t be making that Freon anymore. He highly recommended that I upgrade my systems as soon as I could. The R22 is being phased out and they have a new one, and the systems are not compatible. It was a $110 a pound for Freon and I needed four pounds and American Home Shield only covered $10 of that. Overall, American Home Shield has been really good with us and they’ve taken care of everything. I told other people about them.

The oven locked when we were cooking, so it caused a lot of smoke in the house. We couldn’t get it unlocked, so I unplugged the power to it and then I called American Home Shield the next day. That was Monday morning, and they said they would contact someone. I did not turn the appliance back on until someone was here, and then on Tuesday, Jeff from Canyon State Appliances came over. He went through and explained different things, which was helpful, and mentioned what we needed to do if it happened again. But everything has been working fine since. We’re very pleased that it wasn’t a lot of things and that it was a very easy fix. I was also happy that I got a good response.

I had my dishwasher replaced and there was some disconnect of the communication of when it was scheduled, how it was gonna happen. I was out of the loop and I had to follow up several times to make sure that happened. Then, most recently, I filed a claim online for initial preventive maintenance on the AC and the tech that was sent out was great.

I never have any difficulty submitting claims through American Home Shield. It's always been pretty easy and that's why I'm still with them. I had a garage door fail twice and a water heater fail twice and the dryer went out, so the warranty is worth it.

My shower head was leaking and the shower was cold. I submitted a claim with AHS and my experience went very well. I got a call then the guy came out the same day. He fixed it and went away. It was one of the smoother experiences I’ve had with AHS. I’ve also had a case where they gave me a seven-day window and it didn’t end up being seven days. But that was the original response and that was ridiculous. In the end, it worked out in the end though and the guy knew what he was doing. Other than that, AHS is good. But they could improve on the timeliness of their response to customers because when you get into plumbing issues, you turn your water off and you got no water. Some of the issues are really important and they need to respond right away.

I talked to the technician from Douglas Mechanical on the phone to give him directions and he was nice. He came out super-fast and fixed the issue that same day. It didn’t take him long. American Home Shield sent out someone for the AC faster than they used to and it has helped a lot. I have an AC guy that I would call myself because when it’s 100 and something degrees in Houston, you're not gonna sit with no AC. It used to be a day or two, years ago and AHS has changed it. They upgraded more response time for AC and this time, I filed it that evening, and they came out the next morning, so it was great.

Submitting a claim with AHS was very easy to do. And if you’re good with just putting something in on a website and don’t need to talk to a human being, per se, until the appointment is made, it’s good and has worked well for me thus far.For those people that like the human interaction, American Home Shield is definitely going away from that. They're very poor in terms of getting an actual person to contact but I've had very good luck with the contractors. They were, for the most part, really professional. I had an HVAC guy come out and he didn’t impress me. But when I had issues with the water heater, washer, and dryer, I was very satisfied with the contractor.

A couple of years ago, I was with American Home Shield for one year when I first purchased my house in Houston, Texas. Right now, I moved from Houston to San Diego and I just purchased another house. And since I’m satisfied with American Home Shield's service, I went back to them. When I was in Houston, the garage door opener broke, and their contractor came to take a look and replaced it immediately. Also, I think American Home Shield's service is better than other companies based on the review.

My experience with AHS has been pretty good. I recently had a plumbing issue and the contractors that came provided excellent service. We've used them in the past and they were really good. They explained and then gave helpful tips to prevent it for next time.

We had a problem with the water heater that started with the water main break locally. We were getting dirty water and discovered that there were some cracks happening in the water heater. We went through the process with American Home Shield, and the guys from the plumbing place seemed perfectly fine, but it felt very classically that the insurance company was looking out for themselves, and not for me.

American Home Shield has been great and they’ve been attentive to the problems. I also even have them on our other home now. I spoke with people several times and they have taken care of the situation. We had someone come out to look at the washing machine and the water heater, which is the biggest issue. When the person came out to do the water heater, the only thing was that he only turned up the temperature in the water heater. We still have experienced the water going hot and it would've been a gas hot water heater. We thought it should not run out of water like hot water in that way. And then one of the faucets wasn’t running hot water, but he took care of that when he came back. So, everything went well.

Someone told me about American Home Shield and I thought it would be a good thing to have. The contractor always calls and makes an appointment, and I’ve been very happy with them.

A wire was loose over the fireplace and we called it in. American Home Shield gave us the information on who was coming and what day and time. Everett was very good and everything has been functioning fine.

The fan on my AC was not coming on itself. When the technician showed up, he climbed up to the attic and was able to put the switch and correct it. He was on time and communicative. It was a good experience. Everything's doing wonderfully. As far as having American Home Shield, their site has been pretty easy to navigate, which is nice.

American Home Shield's claim submission process could use a little help as far as trying to get a hold of somebody. Also, I talked to them about three different times, and they're evidently from another country, and I just didn't understand most of the people who answer the phone. But their contractor was very professional. They texted and told me when they would be here, then they called me about 30 minutes before they were coming and said they were on their way.

I’ve been happy with their service so far. The city of Madera had notified me that they thought I had a full-time leak somewhere because the water was going through their meter every hour of the day and night. But I couldn't figure out where it may be coming from. AHS sent out PR Plumbing, and they located a problem in one of my bathrooms. You couldn't tell that it was running. You can see the water shaking in the bowl and you see a little bit of movement, so you know that something was leaking. PR Plumbing was very professional and very personable. They fixed the problem.

I had a wiring issue in some ceiling lights. I called AHS and they sent someone out pretty quickly. It was within a week, and the tech was great. He had to make two separate trips because of what the problem was. He came one weekday, and then he had to come back the next week. And the only reason that it was delayed and we had to reschedule was because his son was in an accident and had to have two emergency surgeries, so that was fine.

I had an issue with a Kenmore refrigerator, but unbeknownst to me this particular Kenmore is made by LG. The first person came out, and they did all this business and said, “Oh, it needs a part, it needs a fan, it needs this.” They went back and then it was a couple of weeks I didn’t hear anything. So I called them and asked when they were coming. They said they don’t work on LG. I said, “Oh, when were you gonna tell me that? I didn’t know that.”

The professional who came over was awesome. The whole process took one hour and I was very satisfied. Everything is working properly, and it was a really nice job. I’m looking forward to renew it.

I worked with American Home Shield when I was renting, and some of the people that came out were very rude. I even had one leave without fixing the problem. I wouldn’t recommend it to anyone. But I still got Home Shield when I bought this home to give it another try, and so far, so good. Everything went well with the air conditioner claim. It was shutting off, and I thought it was the shut-off switch. The tech came out, and cleaned it and looked at it. Everything was good.

The heater was not heating the house. It wasn't blowing or anything. I called AHS and let them know. They set up the claim, gave me the information that Caldwell Heat & Air was coming and the contractor came over. They needed a part and they had to leave. They were gonna go do something else and see if the store had a part that they needed. They fixed the heater.

Everything was great with Sure Temp Air. We had service the following day, and the tech was a little early and took care of everything. Our heat is working again. I called American Home Shield and they said that another company would call me. They called that same day and were here the following day.

Parrish Plumbing was completely professional, knowledgeable and timely. I can’t be more satisfied. The time frame was wonderful on the contractor’s part, though American Home Shield took a little bit to look at it and approve it. When I was making the claim online, it didn’t right off say that my portion of it was gonna be $125. That was fine, but that should have been stated early on in the claim, not at the end. And they don’t want you to call, they want you to do everything online. They also lagged a little on getting back with the contractor. But the second everything went through, the contractor was calling me, coming by and working me into a schedule. He felt bad for me ‘cause I didn’t have any hot water, and I really appreciated that. I have expectations, and he met or exceeded them.

Everything went well with my plumbing claim. The tech who came for my kitchen sink's water stoppage was very good. He was efficient and quite courteous. I couldn’t ask for better.

Submitting claims with American Home Shield is very easy. I do it online, and I love it. When we had a stopped-up drain, they sent a good contractor, whom we have used twice. So far, it has been very easy and they’ve covered what I thought they would, so it has worked out well.

I made a claim with American Home Shield when the oil furnace was not working, and when I went online, there was somebody assigned who was available the next day. However, I chose Dan from Foxcroft because he had been out there before and he’s familiar with the unit. I just had to wait for a week so that he could come out. The furnace needed to be bled out and Dan took care of everything on the day he came out. He was great. It gets annoying, though, that we pay a monthly service through American Home Shield and then we also have a service call fee each time.

I've used American Home Shield before and I had them when I bought another house in Georgia. During the home inspection, the water heater was working and everything was fine. We shut the thing off and then we closed 30 days later. We then renovated for another six weeks or so. We moved back in and tried to get the water heater lit but it won't light. The first company, Kelly's Plumbing, came out. They ordered a new controller for it because it's getting gas but the gas isn't getting to the pilot area. Still, it didn't work with the new controller. They suggested to get a new unit, so American Home Shield sent another company out The tech is here right now, looking at it, and kinda running into the same issues. Both Kelly's and this new company called ahead of time which I appreciate. They say when they're on the way and give you some time to get situated if you have work or something.

I had a plumbing issue in the hallway bathroom. It was leaking from where the tub connects to the cast iron pipe from the foundation. This was all according to the plumbers who went out there. And because of that, the water was seeping from underneath the wall. Luckily, I stopped using the bathtub, so I’m only using the master bathroom. I called American Home Shield. At first, they wanted to provide me with this company, but they weren’t certified, so I requested a second one, and they did. And they were the ones that came out and assessed the whole situation. They were quick to get to the job. They were very courteous, very respectful, very thorough, and very professional.

Our thermostat wouldn’t kick off and it would just click and click. We did a claim with AHS on a Saturday. A tech from Kelso Heating & Cooling came out first thing on Monday morning. They had to replace the thermostat. The tech was wonderful. Everything was so simple and easy, and the thermostat works wonderfully. It was a very simple and easy process with AHS, and it worked like I wanted it to.

The air wasn’t turning on for the heater. When I submitted the claim online, the website was simple to use. The tech called the same day and he came out the next day. He was very good. He completed the job in about an hour and everything has been working since then. But I had one in the past that I almost left American Home Shield. It was a problem that dragged out for months. I was having service and they called, because it was a related service that they added an additional service. They got the approval code for that. They ended up sending two different companies so they billed me the $75 twice. So I called back and told them that I have this approval code and that they approved it to add it to the original one. Every time I called, they would agree and say that it was incorrect, but then they couldn’t resolve it. And it went on for months.

Everything went well when Holy Moses Water Treatment came out for my well. They were very good, nice and helpful. They were very educational as well. Also, AHS is really good and I would recommend them.

My niece who has a master’s degree in teaching told me about AHS because with them, she doesn’t have time to worry. She said she'd I highly recommend AHS because when her air conditioner went out, the techs were there the next day and fixed it. I decided to go with them as well because we’ve been here 20 years, we’re 69 years old, we don’t have that kind of time or energy.

I’ve been with American Home Shield for 10 years and I have recommended them. Submitting claims has not been a problem. You can call, or go online and put it in. Either way, it's efficient but I prefer to call because I have six accounts. I had a claim on my furnace and it went well. The contractor they sent was great, very professional and informative.

I called when the dryer stopped working and Whirlpool came. They fixed it for me so it’s working now. The guy who actually came in was pretty nice and he knew what he was doing. In fact, the contractors that American Home Shield sends are really great. I just really wanna talk with American Home Shield about signing another one-year contract with them, renewing and reducing my monthly premium. But other than that, everything is really fine with them. I have no issues with them now.

I’m happy with American Home Shield. I would definitely go with them again, for sure. The person who sold the house to me purchased it and then I decided to go with the two-year plan. In my latest claim, the contractor, Frontier Appliance Repair was on-time, prompt and knowledgeable. But in the last call I made, where I decided to do a cash-out option and ended up buying a new dishwasher, I got transferred from one person to another seven times.

We've had several problems with our washing machine and the techs have come right back out. The contractor that has come the last two times has been awesome. I’m still having a couple of issues, but he told me that if this time didn’t fix it, let them know because the work that they do is under warranty.

With AHS, I like that if I have something bad happen, I still pay only $75. With my downstairs heating system, that was trial error until they finally got the repair. If I had to do it, I might as well buy a new one. More recently, R.J. Wiggins Electrical, AHS' contractor came and knew what my heating problem was right away. It was the switch and I told him not to go anywhere until I heard my system go poof. He flipped the switch on and my system went poof and my heat was on. So far, AHS' contractors have done their job. I'm happy with them.

I had a plumbing issue one time and I called American Home Shield. However, it took too long for them to answer the phone. It was almost 20 minutes waiting for someone to answer. That didn't make me happy. Also, AHS penny-pinches too much every time we need something replaced. They don’t really honor giving me the best stuff that you need for your house. When we need something, it takes approval two or three times for them to honor something from the contractor. They should get originals instead of the generic parts that they’re giving us. Still, the service thereafter was good for my plumbing claim and their contractor took care of the problem.

This is my first home that I purchased years ago and two months into the house, the ceiling started dripping. The inspection didn't do a full inspection of the house and they didn’t go up in the attic to see how bad the drip pan was. When I moved in, it started leaking from the ceiling so I had a mess here in the second floor. American Home Shield sent a contractor out and the rep was very informative. He told me about maintenance stuff for the house and what to look for.

I keep getting emails from American Home Shield asking me to join, and I keep saying that I'm already a member so stop emailing me. My recent HTG claim couldn't have gone any better though. I was on the website and contacted them. I've had them in the past so I didn't expect any issues, and there weren't any. Everything went just as smooth as it could be and I was very pleased with it. Immediately thereafter, I got a call back saying a guy was coming out. I couldn't meet him at the time he was supposed to come out, so he made it two days later and that was perfect for me. And when he came out, he was very knowledgeable and friendly.

I submitted the claim online which was easier than calling in and waiting. The tech scheduled me the next day, and he texted and called me before he was about to arrive. So, it went pretty well. His communication was great. Overall, we will probably renew with American Home Shield.

When I called in my leaking sink, I was told that the contractor will communicate with me, but some direction of what happens next in terms of saying, "We sent it to the contractor," would have given me a timeframe of when to expect something. I ended up calling the contractor since I was in a hurry. But everything else was great. The contractor who came was great. They also had a warranty and would come back within a certain amount of time if the issue wasn't fixed, which I love. I've had a great experience with American Home Shield.

We have been with American Home Shield since January when we bought our condo. The toilet started leaking, and I found out that the previous owner had installed some ceramic tile that was too thick. As a result, they did not get a really good seal with the wax ring. So, it cost us a bit to go back there and have that repaired. The tech who handled the issue did a great job then. More recently, the tech from Budget Heating, Cooling & Plumbing was here on time for a cleaning and an inspection. He got the furnace all checked out and gave it a clean bill of health in about 20 minutes. It was great.