American Home Shield Reviews

We had all the locks changed on our new home purchase and the contractor came out really quickly. He was very professional, conversive and friendly. One lock was sticky and he went the extra mile and replaced it all, which was beyond the scope of the service. And that was very nice of him. All in all, it took him about an hour and a bit to get everything taken care of. It was a great service.

AHS couldn't find anybody who would fix my disposal. That time, I had a neighbor as a contractor who came over and fixed my issue for me. More recently, I submitted a claim online to AHS for an exhaust fan. AHS said that they would contact a contractor and Choice Electric Heating and Cooling came. Their tech has done three or four different jobs for me and I've been well pleased every time. I enjoy having him come out. He's very efficient and gets the job done. If he doesn't have the part, he tells me and goes from there. Things have been excellent since the repair.

Contractors with American Home Shield are hit and miss. But Certified Heating & Air's service was fantastic. They came out, assessed the situation, picked up parts, came back and fixed it, all in one day.

We had our microwave that would just beep. So I guess the panel was going out on it. This was the first time we've ever done a claim, and it went very smooth. AHS was amazing. I called it in and it was easy. They ended up replacing my whole microwave. I was also able to get on the phone with someone and the lady was very helpful.

When I first bought my house back in 1995, the previous owner had American Home Shield. We got it then and found it to be quite helpful in replacing the appliances because the appliances were quite old. Being a new homeowner and not knowing very much, they stepped right in. Over the years, finances got bad so I had to drop them, but when things got good again, I said that I needed to go back with AHS. In previous times, whatever we needed to be done, they were very punctual in sending someone out to repair whatever was broken and they have not changed over the years.

My washing machine went crazy and was making a lot of noise. I submitted a claim with AHS and it took them three days to send someone out after I filed it. The tech came out, looked at the washing machine, and made a decision that it was beyond repair. A day and a half after that, they got back in touch with me and I was kinda surprised at how good the job they did was. Maybe they were gonna try to repair it, but they went beyond repair, so I got a new one and it didn't come out of my pocket. But I talked to the delivery man and I won't get it until tomorrow. Other than that, whenever I have claims, I'm much better calling and speaking with someone at AHS. I don't do the online stuff too well. And when I called them, I had a hard time understanding the first rep that I talked to but on all the other times, I had a great experience with their reps. I already talked to my brother about AHS and I had to give him the number to call.

We bought our house 2 weeks ago and I filed a claim with American Home Shield for my locks. I called and everybody was so nice. A tech from Pop-A-Lock of Baltimore came right on out and did it. He was terrific and I love him right off the bat. But the lock on the patio door is kind of off and the bolt won't slide through when one turns the key to open, so my husband will take care of that. Still, the experience was very nice.

Our water heater leaked out onto the garage floor. We did the claim online to American Home Shield and the technician came out the following day. We were happy with him. We needed a new water heater but it took a few days because it was right over Thanksgiving. We had to wait to get the city permit and a few other things because of the holiday but it is all taken care of now.

I had a fridge that wasn’t working and I submitted a claim to American Home Shield for that as well as for my trash compactor in the sink. I called them both in at the same time and the claim was dealt with as one but they ended being two different workmen that I needed. The workers who came were very professional and did what they were supposed to do. I have both things working well right now. The experience went okay except for the timing when things happened. I waited all day and took time off work but nobody came. Then, about five minutes to 5:00, the contractor called to say that it would have to be rescheduled, after I’ve already wasted my day. It didn’t happen in the right time frame but it was solved eventually and I got the service I anticipated.

Centurion Plumbing that came out was very good. I like the fact that the tech found out what the problem was right away and he was fast. He was only here for five minutes. It was just a screw that was stuck in my garbage disposal. American Home Shield was recommended by a friend and I've been with them for about four months now. The reps I spoke with were really good. They took all my information and charged my card. They were really informative of who would be here and what their names were. And so, the experience was very good.

For my last claim with AHS involving my garbage disposal, the tech was at my place for five minutes, stuck his hand down the disposal, ran some water, said it was fine and was gone. The garbage disposal starts up okay but then sometimes, it acts up. It rattles some as well as growl and has a high pitched sound. I don't think it's totally fixed.

The contractors that American Home Shield have sent us seemed to have been pretty darn good. Right now, our refrigerator is being worked on through them. And we were without a refrigerator. Instead of just going ahead and getting another one, they're ordering the part. AHS is more into ordering and replacing parts than they are in just going ahead and getting something and replacing the whole unit. We were a little disappointed that something that is 20 years old got repaired instead of replaced. That was on the dishwasher. So far, two of the people they sent out had said, “Well, the whole unit needs to be replaced.” And when they turned in their trouble ticket, AHS had them order a part. But we’ve had a pretty good experience with AHS. They're sending somebody that knows what they're doing.

Three out of the four toilets in my home were backing up, so the stoppage had to be cleared. I answered the online query and the claim went fine. Herbert Plumbing was expedient. In fact, they moved me up on their schedule just to take care of the situation. Two of them came and both were professional.

I filed a claim to American Home Shield for the heater that would just go off and then, we'd have to turn the breaker off and then restart it. They sent out Comfort Air & Heating and they never did find the issue with it, but they did clean the sensors. So maybe that was it, because since they've serviced it, I haven't had any issues with the air conditioner nor the heater. Everything has been running fine. The tech was great. He was really helpful and he seemed very knowledgeable about what he was doing. I've had American Home Shield coverage for two years now and I would definitely recommend them.

About a month ago, I was at my vacation home and noticed there was water in the basement. I contacted a local heating company because I know American Home Shield takes quite a few days to get there and I wanted to get it done right. The gentleman said that there is a lot of rust and it’s eating through my boiler. Eventually, all that water is gonna give way and my basement is gonna flood so I need a new boiler. I called AHS and they sent a contractor out. We waited for him to respond with his diagnosis. I had his cell phone number and contacted him personally. And day after day, he’d say, “I’m doing it right now.”

A-American Plumbing came out for the toilet, which was running all the time and didn’t flush properly. I called American Home Shield and my interaction with the representative was very good. It was very easy and helpful. They said I would be contacted within 24 to 48 business hours and I was contacted within 24. Then the issue was fixed later that day. It was quicker than I thought it would be. The problem was that we couldn’t turn the water to the toilet all the way off. So the contractor took that valve apart, put in new washers then put a new tank valve in. He also put in a new lever and now the toilet works perfectly and very quickly. He was in and out of here in 45 minutes, maybe less.

Somebody from ADA Repair came out and said the old washer was no good, so American Home Shield got me another one. They delivered the brand new on Monday but the washer is not working right. The spin cycle shakes all over the place. So, I called Home Shield and they will be sending somebody out again next Monday. It’s just getting frustrating that the new one doesn’t work. Other than that, all the people who came out were all very nice, including the ones who installed and the one who was here checking.

When I called a claim in to American Home Shield, the contractor who came did a great job. There was a spigot on the house that drips and it was wintertime. I needed to shut off the water, but I couldn’t. I had to get authorization and then schedule the repair so the contractor had to come back out.

The tech from DMV Pro Tech came in on time and he finished up quickly. It wasn’t anything drastic where the refrigerator was not working, but it was going that way. We had family come in for the holidays and I did not want the refrigerator breaking down. The guy was very good and professional. Overall, American Home Shield is good.

I didn't have any power throughout the entire house on my hot water, though I did on my cold water. I submitted a claim over the phone with AHS and they responded very quickly. They sent out a tech from WesTech Plumbing and everything is working fine now. Other than that, I am curious why the rate keeps going up every year. I've had American Home Shield close to eight years on this house and another house I had in San Angelo, and from when I first started, the rate has gone up about $10.

My heat pump wasn't working one time. I phoned in a claim to American Home Shield. I asked them to send Comfort First ‘cause they service my unit anyway twice a year. The contractors sent by AHS so far have been reliable and courteous. If I'm not happy with their service, I just call American Home Shield and they send their contractor back out.

I was having some issues with my furnace upstairs and it was the kinda problem that you think is something but it’s something else because it all ties in together. I called it in to American Home Shield and Myers Comfort came out to my home. They located the actual problem so they gotta order a part, bring it out and put it on. So, everything is good. The customer service reps from AHS got on the ball every time and did what they were supposed to do. So, I’m very pleased with them. The contractors were experienced people so I had no problem. My year policy would end on the 28th of this month because we just purchased the house last year, and I went ahead and ordered another year’s worth of service with AHS.

All-American Plumbing and Rooter came out for our plumbing issue and they were professional and nice. Unfortunately, the hot water is what the hot water is. But the guy fixed my sink to give me a little more pressure and it was done very quickly.

The contractor that AHS sent out was amazing. I told them that I was gonna be a few minutes late, and they were nice, and they waited for me to get there. They might’ve been there 5 to 10 minutes before I got there, which wasn’t too terrible. It was the second time that they came out since we were still having an ongoing problem there even after they originally did the cleaning through that pipe. The original guy came out along with them. They pulled out my washer and dryer, disconnected everything, and then plugged it all back up.

My brother has American Home Shield and he thought it was good, so I went by with his recommendation. I also started another home in California. So I have two accounts with them. I called in a claim for my hot water heater. Pruitt's Plumbing came out, and they replaced it. Everything went fine. I'm very satisfied with AHS.

We had our HVAC come out and AHS sent out Tin Man Heating. The tech looked at our problems, ordered the part that was needed and worked on our equipment. Everything went well. Another time, we had a plumbing claim and the tech they sent looked at the problems I called in. He started working and found that he had to go order some part because what he brought was only standard equipment. When had to work on one of the water heaters, the blow-off valve was of a different size so we had to order that as well. That tech took care of all the issues, was in and out in no time and did a good job. On top of that, he also fixed our toilet and it now flushes correctly. He was friendly and attempted to get things done in a timely manner.

My refrigerator wasn't working one time. The first guy sent by AHS from AA Dependable made some adjustments and had to order a part. However, he ordered the wrong part and the second guy who came had to go back and reorder it. Somebody came again to put that part on but then discovered that my refrigerator needed an ice maker. So, he ordered that and came back and put that part on as well. It took AA Dependable four times to fix my issue but they got it right.

I've been AHS for several years and they've been doing a good job. When submitting a claim, I do it online and it seems to be faster. But sometimes it doesn't work and I resort to calling but I gotta wait a long time to talk to somebody. Recently, they sent Indoor Comfort Experts and they came out twice within a week. First, they worked on our air handler and about a week later, they came out and did some work on the smaller unit. They wound up replacing the larger unit air handler.

I have been with AHS years ago, and then I stopped. I didn't use them for three or four years, and so I got rid of them. As our house is getting a little older now, I thought it might be a good idea to get back because they always did a great job for us. When we had a heating problem, American Home Shield sent someone out there. He didn't, however, know what was going on. He said it was fixed and it didn't last an hour. It went back to doing what it was doing.

We submitted a claim to AHS online for the repair of the ice maker in our refrigerator. It was easy to fill in the claim and they said that their contractor would call and set up the claim within the day. Express Appliance Services LLC came and provided very good service. They've been out several times to try and figure out what's going on with the ice maker and it's still not working. A couple of times, they replaced the ice maker itself, the temperature sensor and the water valve. Still, they're very courteous and professional. They've been very thorough and are doing their best to try and figure out what's going on.

American Home Shield is always good. A co-worker recommended them to me. I've been with AHS for three years now and it's easy and simple to file a claim. I just go online, type it in, and someone contacts me. I get an email and contacted by phone. We set up a time and wait for someone to come out and help me. I had a claim recently with my washer and dryer, and the service from Fix My Appliance was great. They seem to be on top of it. The washer started leaking again, but they came right out and found another part that they ordered. They're supposed to come back out to replace that.

I did a claim with AHS over the phone and got excellent service from their reps. Their contractor, Two Brothers Plumbing, did not call me though. I finally called them and they came out on the first date I gave them. My renter said they were really great and everything's good.

Our door was sticking. When it would go down, it would be really heavy. It would clunk. And so, we wanted to make sure that the rails hadn’t moved. We wanna make sure everything was up to code, and we didn’t know how that was happening. I went online and submitted a claim to American Home Shield. It was easy for me to navigate through their website.

I usually do claims submission by internet and for the clogged sewage pipe that I had, Steven Mills Plumbing came out in about two days after. The contractor took care of the issue really quickly too. The pipe only took 10 minutes to get unclogged. Then when my toilet seal got busted because of the drain line backing up, he put in a new wax seal for me, which was very nice. He was very professional. Everything is working great now.

The refrigerator was leaking and making a lot of noise. I called it in to American Home Shield and the contractor they sent was extremely good. He repaired the pipes that were leaking and he taped something there. It was an excellent experience.

My washer claim experience with American Home Shield went well. The washer was not working right. The service we got from Accord Appliance was great. The tech replaced the part right away on the spot, and it's working properly now.

My first claim experience with AHS for my heater was horrible. The first company they sent, Three Brothers AC and Heating, was full of crap. They checked my heating out and the tech said he didn't know what was going on. He said he couldn't do anything and that it wasn't an electrical problem but a problem with my furnace. Three Brothers left and said they weren't coming back. The last company that AHS sent was great. They were able to diagnose and fix my issue. The tech said that all Three Brothers had to do was try and that they didn't want to put in their effort. The last company went above and beyond trying to make sure we had some heat. They had a piece ordered and came back out to install it all in a great timeframe. It was a good experience and now, there are no more cold nights for us.

Twice, I've had a good experience with American Home Shield. They stayed with my concern until the repairs were done properly. They had my air conditioner repaired, which was about fine for me. And the faucet repair was fine too. I was happy with DeLuca Plumbing's service. The first attempt was to repair the faucet with parts supplied by the original manufacturer. When that didn't work, they ordered a new faucet and installed it properly.

I wanted to be prepared if something happens to go wrong and American Home Shield was referred by a friend. When I submitted a claim, everybody was very courteous and everything ended up being taken care of. I was given all the options that I had once they came to check and see what was wrong. I couldn't have asked for a better service. The oven in my stove went out and it happened to be the control board. There was no replacement for it so they had to try to get it replaced. After the technician installed it, it still did not work but a couple days later, it started working. When I called American Home Shield to let them know that it was working, they said since the technician said it wasn’t working, they had to go ahead and replace it. It was done immediately so that was great. I was very pleased with the prompt service that was given to me and how informative and polite everybody was.

I usually call in to American Home Shield and they’re professional, courteous and they put me in touch with somebody fairly quickly. Air Pro Master came out to work on my thermostat, and the tech was on time and he took care of the problem.

My AC unit was making some noise, and I wasn't sure if I should be using it with the noise it was making. I went online and submitted a claim to AHS. It was pretty easy to use their website. The contractor was good. He contacted me immediately and showed up on time. He checked everything and then he said it was not the unit itself, it was just the ductwork that was making something else and started to make noise. I've been with AHS for at least three years, and I don't like the price increase in my monthly payments.

When I heard some water coming down underneath the house, I went to my crawlspace door and found out there was a broken pipe. I got American Home Shield's customer service number and called them up. They told me that they were calling the contractors and that the contractors would call me sometime that day or early the next day. The contractor called me the same day and came the next day. The pipe had worked itself to loose from the fitting. They screwed the pipe back up and put another belt out where the belt that was holding the pipe up had broken. I'm happy they resolved the issue. I was over elated.

American Plumbing Service took care of the plumbing issue. It was fabulous. They came in and I told them what happened and what was going on, and they looked at it and the technician said it was plugged in, but there was no power to it. He could tell that it was bad. He called the office and he said since there was a rate on cover on there, it would be an extra $150 that I had to pay out of pocket for them, which I did. They went ahead and replaced it, had everything back down. They were quick and efficient. They brought down a bag and put the old sump pump on it, wrapped it up so it wouldn't get all over my floors. They did a very good job. They were very professional. I also asked them if they didn't mind looking at my other issue and the technician said sure but that I still gonna have to file a separate claim if it was bad with my homeowners.

Something happened the last time I used my washer, and it was making a weird noise and smell. It didn't drain all the water out and spin. There were a couple cups of water in the machine, and my clothes were very wet. The tech took off the cover and he did some vacuuming underneath, and he replaced a pump. He had the part in the vehicle, and now it's working great. I’m very happy with the quality of the people that have been authorized to come out, and the response time.

Everything went wonderful on my recent claim with American Home Shield. Our garage door wouldn’t go up, for which their contractor came out and really did a good job. And it didn't take very long. I have kept renewing the warranty, from when I bought it in 2014, because I felt it was something that was definitely needed. Only, I am supposed to have a $75 credit and they said I wouldn’t get charged for November, but I still got charged for the November bill.

Some of the reps at American Home Shield sound very knowledgeable. But some of them don’t. The first time that I have other issues, the rep told me, “Let me see.” And the way that he said it, it really should be done. The company came three times to my house but they did not fix the issue until the third time and that really got me upset. The second time that I called American Home Shield, the rep said that they would check if they covered that part. I told the rep that according to the contract, it should be covered. The rep then replied that they didn’t know if it was going to be covered, so it needed to be approved. I didn't like that part.

The refrigerator was under warranty and it took LG two and a half weeks to get us the part even though Gloria at Air Cool was calling every day. LG gave her three different claim numbers because she kept calling back, and they kept saying 48 hours. She called back in 48 hours and they didn’t have the part. They finally got it at 5 o’clock Monday and installed it at 9 o’clock the next morning. It was the Wednesday before Thanksgiving. Gloria was great and it was a good experience. Air Cool was fabulous and a great resource for American Home Shield.

Submitting a claim to AHS was great. We had an air conditioner unit that wasn’t working. They sent out LA Standard HVAC and the techs from there told us what needed to be replaced. They said it would take a week to get the part needed. They got that part, came out again and installed it. So far, the AC works great and we're very satisfied with our experience.

A guy from Cactus Garage Doors fixed the sensor in our garage door so it's perfect now. The guy was a really nice gentleman.

We had had a plumbing issue where AHS sent Hardy Plumbing Company out and the techs did well. We have AHS for almost 15 years now and their claims process is easy. I typically submit my claims online and so far, the contractors they sent out have been okay.

The dishwasher stopped working so I went online and filed a claim. The process was seamless. We scheduled the service with Bare Appliance and they were out within a day or so. I really liked the gentleman they sent out. He was very knowledgeable and willing to explain what was going on. I'm gonna use them again.

I've had a policy with American Home Shield for years and I don't find them to be very responsive. They should make it easier to get in touch with somebody. They do a great job online, but if you need to make a phone call, it's really frustrating and difficult. If you have a problem with the contractor, that's frustrating too. With certain claims I've had over the years, I feel like the people they've sent out are marginal at best, and they've replaced several things in my home with substandard equipment compared to what I had that broke. That is not satisfactory, like when I have a well-built water heater and they replace it with a piece of garbage water heater.

I have been trying to resolve an issue with my basement drain for over a month now. The first plumber came and reviewed the work and was approved but they could not handle the problem. The second plumber came, reviewed the work and was approved but they went MIA, just stopped answering calls from either us or AHS. The third plumber they sent was ready to solve the issue and AHS denied them. They input a completely different issue into the system. They did not input the information the plumber gave them. To cover their mistake, they even tried to argue the very definition of the task which was incorrect. My issue has yet to be resolved. This could have been easy had the representative just listened to the plumber and maybe read the diagnosis back to him to clarify as this has already been diagnosed twice.

Although it took a very long time to get this escalated with American Home Shield, they did resolve this fairly for us and we were able to get a new fridge. Hopefully next time we have a problem with an appliance we won't have these types of issues.

Our contract was due to expire August 27, 2019. Back on July 19, 2019 I contacted AHS and informed them that we were going to sell the house so I didn’t want to renew for an entire year. The representative stated that I could go on monthly payments so I did. I called today to cancel because we sold the house. The real estate department representative informed me that our contract renewed yearly back in August but we were put on monthly payments instead of yearly. They charged me an early termination fee which was equal to one month payment! Had I been informed of this by the representative back in July, I would have not renewed. Poor communication! I will never use this company again!

We paid them monthly for years. We had a leak in the waterline of our refrigerator. The water leak damaged the wood floor behind the refrigerator. They came out. We paid the 75.00 co-pay. We were told the issue was fixed. We had the floor repaired. The refrigerator continued to have the same issue. Unfortunately because water was pooling under and behind it we didn't realize there was still an issue until we moved the refrigerator. Long story short. 4 service calls, four people telling us that this time it was fixed. Refrigerator wasn't fixed. The wood we replaced is again destroyed. We just bought a new refrigerator. Not only did they not fix what they were paid to fix, their negligence caused a bigger repair.

Please do not give your credit card or banking information. This company was suppose to bill me monthly. They went into my account and took a full year of premium out of my account. $549.88 to be exact! After the error was recognized they told me it would take 10 to 14 days to be reimbursed. After calling several times asking to speak to a supervisor and extremely long hold times. I was automatically disconnected without speaking to a manager/supervisor. I contacted my bank for assistance. Please do not be swindled by this company.

American Home Shield is a money trap. I called in for service for a leaking water heater and they sent out a repairman the next day. The water heater needed to be replaced and AHS would pay for it. So far, so good right? BUT the repairman said installing a new hot water heater required “modifications” like hooking back up the water lines, temperature pressure lines, turning gas back on and putting in a vent. These modifications came to $850. American Home Shield won’t pay for modifications— which is exactly why the plumber called them such, obviously. AHS won’t let you shop around either, so you MUST pay whatever the contractor wants no matter how ridiculous! So when I called to cancel my warranty, I was told I would owe AHS money! AHS is a fraud and deserve to be put out of business. DON’T make my mistake. RUN!

I had a claim for clogged drains in the bathroom. A & M Plumbing was very professional, and they introduced themselves and shook hands before they ever came in the house. Everything has been working fine since they came out. Overall, American Home Shield was very professional and speedy.

We've been a customer of American Home Shield for five years now and they've been very responsive. That’s why we have continued to partner with them. They sent a technician out when the AC was not heating up, and he looked at it and ordered a part. It took us a couple of days, but he came promptly and fixed it. I’m very happy with the overall service.

American Home Shield's reps did a good job when I submitted a claim for my AC tune-up. Their contractor, AMS of South, was okay too. Everything is pretty good with the AC.

I had used American Home Shield before when I owned a home in Bakersville, California, and then I got them again since the beginning of October. For my latest claim, the microwave just stopped working. The guy who was assigned to come out texted and let us know that he was on his way. And when he got there, he explained to us what was going on with the microwave. It was some electrical issue. He seemed very knowledgeable and he got the problem resolved very quickly. I was perfectly happy with the experience.

The contractor that AHS sent came, did his job and he told me how to prevent it from happening again. He was on time, too.

The knob on my kitchen faucet, to spray the water with, was loose and caused a leak in my faucet. The water was draining in some of my cabinets and messed up my thing. And the faucet in my bathroom upstairs was clogging up. The plumber from Drain Go came and did something that unclogged it. But the two downstairs, he did a couple of months ago, but now, it's starting to clog up again. I need them to come back, but it's okay for now. I am gonna deal with that after Christmas.

My stove caught on fire into the electrical. I’ve been having so many problem with that stove. The electrical people AHS sent were there less than a hour to assess the problem, and then the appliance man came and he spent less than a hour and found out that it wasn’t repairable. So AHS replaced it. They didn’t take long. It was approximately about two weeks before everything was finalized. The installation team called me around 9:00, and they had it in before 12:00 o’clock that day. When I got home at lunchtime they had already finished putting the stove in. Everything was cleaned up, and they left the instruction for my appliance. Everything went very well. I have AHS for 14 years now, and everything that have happened with me they have repaired and replaced. I’m completely satisfied with them.

I called for my shower that was clogged and someone was sent out about a day after. He was from AJ Bono Plumbing and he was very professional. The shower is unclogged now, but I have a leak underneath. However, Home Shield has said they’re not responsible for that.

We had a leak in one of the hot water heaters that is in the attic. It leaked through the attic onto the second floor down to the master closet. I'm at home all the time, so I'm in and out of that room all the time, and we didn’t notice it. Then I went in there in the evening and there was a water spot on the floor, and then my laundry basket that was empty of clothes had two inches of water in it. So, we immediately called and they were able to schedule us as an emergency situation for the following morning, which was very nice.

I was having problem with the filter of my pool. I called AHS and everything turned out perfect. AHS had someone come out in four days to work on the filter, and now it's working very well. The technician is very professional and very nice. I was very satisfied with the service. They did a very good job. I appreciate that very much.

Douglas Mechanical came out and replaced an evaporator coil. I called in the claim to AHS, and the reps were excellent. Douglas Mechanical took about an hour to come to our home. It was really quick. The contractor diagnosed the problem, explained what was covered, what wasn't covered, and what we would need to do, and he came back two days later and finished the job. American Home Shield does a great job. I recommend them.

When I bought the place, I was worried about unforeseen problems and got American Home Shield. When I had an issue with my central heating, they sent Piedmont Mechanical Contractors. They were great and fixed it in about 45 minutes.

I had a claim for my AC unit and Myers Comfort Specialist of Birmingham came out and took care of the problem. They took about 45 minutes, which was quick. Their technician, Tristan, was very professional and easy to work with. He was probably the best person they could send out to represent the company. Also, the office staff of American Home Shield was very quick and responsive. So, they've got a very good company. With the ease of the whole process and it being great, I was very satisfied.

The heater is not blowing hot air now. The guy who came out was really good and he got it blowing warm air before. But the next day, it was blowing cold air again. He came back and was really nice. He showed me what he did. He said that there were little cracks on this little circuit board and that he put fodder on top of it to fill in the cracks. It worked for two days but then this morning, I woke up and it was all cold again. So I called them this morning and they said they'll be out Friday.

I liked their website. It was very easy to submit a claim online. We requested to rekey the house and the contractor called me pretty soon, but they weren’t able to get out for three days. But when the tech came out, he was great. He was very informative, and he helped us out and gave us information about future issues.

Submitting claims to American Home Shield has been easy. Although I usually call, I did my freezer claim online. Someone then called to set up an appointment and the guy came out a day later. He figured out what the problem was. Some kind of board had to be replaced. He told us to unplug the freezer for two days so that the excess would defrost and that by the time he put the new card in, it would all be done. He came back a couple of days later after the part was ordered and put it in. Everything seems to be working fine now. We also had a plumbing issue last year and AHS worked with us on it. We've had good luck with what they have been doing.

When my new propane company came to fill the tank, I had a gas leak. So they said that they felt like it was probably under the house. I called and they sent out a plumber then who refused to go under the house. He said it was in my stove. So I called American Home Shield back, and they sent out Appliance Network. They said, "Yes, in fact, there was a problem with the stove." So then, they ordered the parts, came back and fixed it, and that was wonderful. That part is all taken care of, but I still had a leak though. And so then, they had to send another plumber who tracked it down. I had two leaks with my dryer and there was another leak that is my gas fireplace. But Appliance Network did a wonderful job. The tech was on time and courteous. I would hire them again. When I submitted the claim over the phone, customer service had also been fantastic.

I was with American Home Shield for 20 years at one time. And then I tried a new warranty company. I was using Sears because I had them come out to work on a refrigerator. If I joined their home warranty, their service call was free. So I did that, but their warranty’s terrible. I canceled it, and started back with AHS in November. York Mechanical came out to replace a sewer pump, and everything was outstanding. The contractors always call me before they get here. And with AHS if they can’t fix something, they replace it.

My first experience submitting a claim to American Home Shield was difficult because English was a second language for the people I talked to. I had a hard time understanding them. With my recent claim for a water heater that burst, I had a Native American speaker. I submitted a plumbing claim on a Friday and AHS' contractor, Accurate Plumbing Solutions, was at my place by Monday. I was happy with their service. The guy who came out had a lot of experience and he knew what he was doing. He even showed me how to fix my sink while he was there. Things have been fine since the repair. I have since recommended Accurate to my neighbor across the street.

Every time I've needed something, the service time at American Home Shield has been very quick. Weatherwise came out recently and once we figured out what was going on, it went well. The motor had died, so the tech replaced the motor. It was a little bit tricky getting the service guy into the location where the water heater was 'cause it's in the attic, but otherwise, I was very satisfied.

Our water heater went out so I contacted American Home Shield the same day and put in a request for service. I was contacted the same day by the service provider Tao Home Construction and we were able to get someone out that evening within 15 to 20 minutes. He told me his name was Max and he did a wonderful job. He had the problem diagnosed, repaired, and was on his way. He was really a nice guy. So, everything got fixed, they did not have to replace the water heater at this time, and it was a really good experience.

AHS sent us K & S Plumbing and they repaired everything I requested. The guy who came out had a great attitude and he did a good job. It was a pleasant experience. Sometimes, however, AHS' vendors are not available in a timely manner.

I called American Home Shield due to a leaking shower in my rental home and the communication was really good. I had always been alerted who the contractors were right away and when to expect them. And, generally, I've had really good experiences with the contractors. The people who came out for my rental home found that the putty around the shower drain was cracked and dried. So, they replaced the putty. My tenants have not reported to me that they’ve had any other problem since then, so that should have taken care of it.

When we had a pretty bad water leak from our hot water tank out in the garage, AHS sent out Plumb Genius. They did everything. We’re gonna have to make a few minor alterations or modifications. I'm out over $800 for that. I have no idea what American Shield is paying for besides the tank and its installation. I’m looking at the regular 40-gallon tanks and they run maybe 400. I’m paying double what American Shield is paying, plus the $600 so far this year. I'm beginning to question why I even have the warranty? I can put $50 a month back in a savings account just for home expenses and save it for when I need repair because so far, I’m not seeing a whole lot for what I’m paying.

For the eight years I've been with American Home Shield, I prefer to call to put a claim in and so far, everything has been wonderful. I’ve called at the time when they’re up on the docket, and their services have been pretty good. They've worked on my heating and air conditioning unit, and my washer.

One of the burners on our stove wasn’t working. I filed a claim on the phone and it went fine. The stove was so old that RC Appliance can’t refurbish it. So, nothing was done. If we bought a new stove, Home Shield would pay a maximum of 3,000. It’s a big, professional stove, and a new stove is about $13,000. So, we may just live with what we got and that one burner. You can get it to work if you manually light it. We got up to a year to decide what to do. The tech came back out and reinstalled the equipment that he took off the stove and it is working. So, we are using it in that condition. That one burner, just where the fact that it doesn't light by itself. We just didn't wanna spend an additional $10,000 for a stove.

Customer service at AHS is not that great. They do not handle their contractors very well. I had a service request for my heating unit inspection and a guy from Fick's Mechanical came. I specifically told the contracting company that I was on my way and asked them to ask the contractor to wait for me. I told them repetitively to inform me at least an hour before the tech arrives so I could stop my job and reach home on time. Their guy waited only for 5 or 10 minutes and he left my premises.

I have been having a problem with the refrigerator's icemaker, and a technician from the Appliance Repair Services responded and troubleshooted the situation. He went back, got the part, and brought it back in a timely manner. He fully explained the job in a professional and outstanding manner. He did a superb job and he used professional language throughout the process. Everything that he detailed about the operation within the sequence, he gave the correct time, the whole nine yards. He was on time coming and going.

Home Shield needs to stop using companies that their repair people are also salesmen who get commission on sales. I always do preventive maintenance for the summer, like how they check the coolant. Immediately, that guy, 15 seconds he was there, went around by the house and said "Oh you need a new unit and this one we can save you one for..." I told him to get the hell off my property. I noticed my neighbor was having his unit serviced. I walked over there and asked the guy could he service mine, and he came over and did it. And with the guy that they sent out here, he said it was too low and it's against the law to put anything else in it. He also said, "I've never heard of that before. He's just lying to you. He just wants to sell you something." And that guy was so ridiculous, after that, he called the next couple of days before I told him, "Do not call my house again."

Customer service at AHS has been hard to understand sometimes and it gets frustrating. Still, the tech that came out from Bluffton Appliances, their contractor, knew what he was doing. He was really polite and said that he would take care of ordering everything. We have not dealt with the best people over the years but Bluffton got the job done.

I submitted my claim for my HTG to AHS on a Thursday morning. But then their contractor, All Week Heating and Cooling wasn't able to come out until Tuesday. Also, when they came out that Tuesday, that was the first contact they had with me. They didn't even call to schedule the visit. They just sent me a text saying that was the day they were coming. When the techs arrived, they discovered that the blower motor was bad which was what I suspected in the first place. They told me they were gonna have to order it.

The rear right burner was only firing but not getting gas. I called in a claim -- as usual, it was a follow-up call. I called American Home Shield's number and got through the initial screening. They came in, they put that part in, and then shortly after, the back burner wasn't working. The gentleman came out, took some things apart, and put them back together. Then, it has been working fine. The contractors' service was excellent. Prior to the repair, it was part of the stove we couldn't use, but since the repair, it's been totally remedied. Everyone I've had to speak to at American Home Shield has been very congenial, pleasant, and wanting to help. So, that was excellent. It's an amazing service, and it gives you the confidence that you can get unforeseen problems resolved quickly. The Lane Appliance company was very efficient, too. Everything went as you would hope.

My dishwasher was not working properly and was not draining. The guy told me to email it and do a claim. Sears, the contractor, was terrible. They came out, looked at my dishwasher, and told me that I needed a new one. My dishwasher is only two years old and it is not cheap, and he told me that he thought the motor was burned up, and so he made a request. Then, I called AHS and I did not realize that I had to wait 90 days. So, they told me they would reimburse me $150. Then when I sent the claim in to them, the gentleman yesterday told me I am only reimbursing me $120. I said, "That's not what they said." They said it was because of labor, but I said my total cost was over $200, $120 for the labor and I have $72 for parts. And it was not the drain line, it was the drain pump. The guy put a new drain pump on it, and it has worked fine.

The temperature of our refrigerator was going very high. Sometimes, up to 70 degrees, which spoiled some of our food. But I know that the food was covered by AHS. They sent two group of technicians here. The first one did not show up on the appointment. I complained. He called the American Home Shield that I cancelled the appointment, which was not true. And then, another company came here and they showed up to my house two times. They said that AHS doesn’t pay for the clean up and that I have to pay it. I said, “Okay. Do it.” Because I didn’t want the refrigerator to stay the same. With that, he charged me $90 and my refrigerator was not fixed.

When Integrity Appliance came out, they determined what the problem was and that they needed to order parts. The thing they came out to look at was over 20 years old and they're trying to find if they can get the parts. I was told that they would find out whether the parts were available and then they would contact AHS to tell them how much the parts were if they could be found. Then AHS would be contacting me.

I'm worried about things breaking in my house so I got AHS. The website has been super easy to use. They email me a status update. I go in and select what service I need and then give my credit card number for the co-pay. And then, it confirms all that and then after the problem has been assigned to someone, it would say that, "Your repair has been assigned" and it tells me what company. The team there is responsive. And I've always been sent decent contractors. No one creepy. They've been really good about coming and scheduling. They come for the initial visit and see the problem and then they schedule the service. And no one's been odd about working with us because it's through American Home Shield.

We've used American Home Shield several times and each time it's been quick, easy and they've taken care of what we needed to have taken care of. HTG took care of my furnace recently and everything went great. The tech arrived on time and he got it fixed pretty quickly. Identified what the issue was and didn't leave anything behind, and everything's been working great ever since.

The contractor that AHS sent was great. He was very personable and very knowledgeable of what he was dealing with with my refrigerator, and he was just a nice person. However, I was without a refrigerator for over two weeks. That's the process I didn't like. After it was deemed to be replaced, it took him a while to figure out how much they were gonna replace it for. Then they let me know what that was. I went and bought one myself, then I had to be reimbursed, and then I had to wait another 10 to 12 days for that.

I bought my first house in 1990 and I had that house for 14 years, then I moved into my current home in 2004. Initially, I had the American Home Shield attached to my mortgage but somehow, it got dis-attached and I had to restart it again. Still, I've had American Home Shield for almost 30 years now and I continue to renew. Primarily, when something breaks, I call them up and they find the person that needs to come out and fix whatever is the problem. If I had to do it myself, then I would have to search to find someone to actually do the work. Also, another reason would be the coverage. Recently, I had an issue with the garage door. The door itself was not covered, so I had to pay for the repair associated with the door and then the stuff about the opener. The base problem was the spring right above the door which is the mechanism that opens it. The tech from Holiday Home repair repaired and fixed everything that needs to be fixed.

We've had nothing but great success with American Home Shield. We've had three claims, so far, and their response time is fantastic. There were difficulties with the service techs, but that's nothing to do with American Home Shield. It was more with the parts than anything else. We recently did a claim because the kitchen sink was plugged up. A guy from Summit Plumbing came in and we shot the breeze for a little bit as he was getting everything ready. He got underneath the sink, looked at it, went on and got the snake. We were talking jovially and just having a good old time, and he ran the snake down, got it unplugged and then we were done. It was the proper tool and proper job, and everything worked.

I've been with American Home Shield for over 40 years now and I've had no problems with anybody that they've sent out. I filed a claim when the igniter was bad and Advanced Heating & AC came out. That went pretty good. They came in and changed out the igniter.

I submit claims both online and over the phone and the reps do everything they can to help. My experience has always been good and I'm satisfied with everything. Recently, the technicians did a good job and said when they were coming. They were very professional, and I couldn't be any happier. I’ve been with American Home Shield on another house that I owned in town and I had good service then.

I’ve had home warranties before and had problems with them but my first experience with American Home Shield was excellent. They have a quick turnaround, so that was good. Plumbington was there within two days since I called the claim in and they were timely, polite and professional. They quickly analyzed the problem and they were going to have a replacement of the garbage disposal within the same day. They picked it up, came back late that same evening and installed it, so I’m extremely pleased with them.

The pool heater wasn’t working, and I had to go online to submit a claim but the website really sucked. It said it didn’t have my information, and it was hard to do the claim online. So I then had to call somebody, and there were silly prompts that I had to go through but when I finally got to someone, it was okay. But they could make it easier to request a service, like having a mobile app. It’s hard to follow all of the policies. You try to get stuff fixed and they have to go through all of the policies. It’s a lot of paperwork. But the contractor who came out was fine. He had to come a second time because it wasn’t fixed correctly the first time.

My dad's had American Home Shield for about eight years, and he recommended them to me and I'm glad that I went with them. They sent good people who did everything they said they were gonna do. And most of the time it was always on a very timely manner. Sometimes I may have to wait a week, and when an appliance is not working, a week may not be what you wanna hear, but most of the time it was very good service. Recently they sent a technician from Family AC Service Solutions and he was very helpful. He made recommendations and got everything going.

We’ve had a lot of issues with our house so having a home warranty is good so far. I have a claim in with American Home Shield for a plumber ‘cause we aren’t getting hot water out of our kitchen sink and we have an instant water heater that isn’t working. Also, we have a wine refrigerator that isn’t working, a trash compactor that isn’t working, a gas grill that isn’t working and a fireplace that we can’t turn on, and none of those are covered. So, I’m kinda iffy on this whole thing. If more stuff were covered, I’d be more happy. We’re new to the area and I don’t even know who to call for any of those stuff. However, our first claim was getting a new key lock and C&D Lock and Security was sent out. The tech was very nice and everything went really well. We're really happy with our new locks.

My tub wasn't draining. AA Plumbing came out immediately after I submitted a claim for it to American Home Shield. The tech was great, professional, and did what he needed to do. Everything is going good now with the tub.

Signing up with American Home Shield was easy. Since going with them, their contractors have been good with calling back and scheduling appointments. One time, the lever in the shower which I turn for the water to go hot/cold was not working. The water wouldn't turn off all the way. I submitted a claim and City Plumbing came out. The plumber called when he was about 30 minutes away. He got to our place and had the problem fixed within 30 minutes.

The contractors have been good. When we had a plumbing issue, the contractor was polite and they got everything taken care of when they came out. But we had a company one time, and the tech came and then he never came back. I had to call them, and they had to send somebody else. But as far as American Home Shield, I don’t have any problem with them. They do what they say they’re gonna do.

We've had American Home Shield for two years now. It came with the house when we bought it so we kept it. We had a claim the first year and we had heard of other people having issues with the houses in our neighborhood. I would rather have the insurance and fall back on that rather than getting totally surprised. So far, my experience with AHS has been as I would expect. But I wish the turnaround time isn't quite as long. They are quick to assign a contractor but I always call the contractor instead of waiting for them to call me to make sure that I get on their calendar. There is also the process of having to go back and confirm with American Home Shield. I understand that they have to get approval but there was an instance when it was 29 degrees when our heat went out the first time.

We moved and the people that we bought the house from were the ones that paid for the American Home Shield warranty. My first claim with them was regarding a rekey and it went fine. I filed a claim online and the process was easy. The contractor that came out was very professional. It took him 45 minutes to complete the task.

The garage doors have a sensor, the little lighting system at the bottom to keep you from closing the door on somebody. The sensor was messed up and I tried the usual thing like wiggling the wires. It was a simple fix, but I decided I did not want to mess with it because I might make it worse. I contacted American Home Shield through their website. Submitting the claim online was fairly easy and simple, but I was surprised at how little they asked.

There were some buckling tiles in our shower and a gentleman from Advanced came out. He was professional, all the way, and he seemed to know what he was doing and what he was talking about. The issue was that the valve where you turn the water on and off was leaking on the inside. He replaced that and he had to replace the handle because there had been so much moisture in there, it just corroded and melted to the actual valve itself.

I made the claim for the AC and within a good five minutes I received a message saying that someone would contact me in 24 to 48 hours. I received the call 10 minutes later, and within two or three hours, the representative was out, the problem was fixed, and I haven’t had anymore issues. The tech also educated me on maintaining the unit. He did an amazing job. He said the issue was the motor, and that it was a very costly job. It was my first time using Home Shield, and not having to pay for part and not having to be stressed on finding a company to come out, worked out very well for me.

AHS' contractor, United Air Temp, was late. They took their time when they could have been at my place sooner. Plus, the work is still not done and they're waiting on some part. With AHS, customer service has been okay but they've been nothing special. For this claim, I ended up paying $1,200 out of my pocket while I had insurance. I had to pay $100 for their contractor to come in as well. AHS has a fine line in their contract making me responsible for buying the gas of my compressor. They know the gas costs $150 a pound and they put that they would cover only $10 per pound in the contract. They need to inform the customers of that. I would not recommend them to a friend.

I called AHS in September about my washer and dryer. Dryer was fixed timely and works. However they did not fix the washer, needed 2 more parts (contractor stated they would be hard to find. December 3rd and still not fixed!!! AHS says contractor has parts since October 19th but he will not return their calls or mine. AHS just keeps apologizing and calling the contractor again. Then they state, "We need to send to parts dept and contractor relations." 3 weeks later STILL not having any communication except when I call everyday. 2 supervisors are involved but they dont call back either. I have reported the contractor to BBB and will give AHS another few weeks to fix my washer or give me my monies back. So far $100 deductible plus 4 months of payments. I could have bought a new washer by now and dont get me started on trips and cost time spent at laundromat. SOMEONE PLEASE FIX MY WASHER AND RESOLVE THIS!

It has been very easy to get through to American Home Shield. They’ve been great, very helpful and they answered any questions I had.

Due to the Consumer Affairs posting, AHS had a very professional customer service agent reach out to me and rectify the situation. I was very satisfied with the resolution and I now intend to keep my AHS account active as it has been very helpful for many years. I am keeping the review at 3 stars because I am still dissatisfied that the assistance from Consumer Affairs was required to drive resolution.

I am submitting this review due to my displeasure for the service I have repeatedly received from this company. If you need anything big (A/C, Washer or Dryer) they take extremely long to get your appliance Fixed. Back in 2013 my A/C went out in Aug. I live in Texas. It was extremely hot and it took them 3 weeks to repair my A/C. I put in a service request on 10/23/19 for my washer to get repaired. It is now 12/3 and they are finally trying to fix it because it takes AHS FOREVER to send parts. Their communications is ridiculous. The only way you find anything out is if you continually call them and keep getting told different things by different "customer service reps". The parts department is a joke! They don't know what expedite means and refuse to try and help you get your parts in a timely manner.

AHS sent out an email about having the furnace inspected. So, we asked to have our furnace inspected. AHS wanted us to use a contractor out of Iowa City. In the email that they had originally sent about getting the furnace inspected, it was for $100. The one from Iowa City wanted 125. So, we said why have somebody come 45 to 50 miles when we’ve got somebody 5 miles away. We then asked if we could have Affordable Heating, which we've used before in a previous home and we were pleased with, and AHS said no problem. When the technician came out here, he said replacing the parts was going to be hard to do because the furnace was older. When he went and dug in deeper, he said that we were leaking emissions, a slow leak. So, we got it replaced.

The technician from Accord came out and diagnosed the problem with my stove. He had to order a part and he came back in time of the matter and repaired my stove. I was happy with the way everything went. I've been an American Home Shield customer for a long time and I usually go online and set my claim up. If I have any problem, I call them. Sometimes, you're in a situation where you need to get something fixed without waiting a week. When you do a service call, the company that AHS set you up with would tell you that they couldn't to you until next week or five days. Then I usually call back and get another company. Other than that, everything has been pretty good and the premium is not that bad with them as well.

The heater had a leak in it so we were losing water and our pump was circulating on and off. The contractor came and repaired the heater leak. They could get access to the pool and to the heater without seeing us. So, he sent me pictures of what he had done and took care of it that way. I thought I had an issue and I opened a second call back on it, but I figured out what I did wrong on it. When our pool pump isn't circulating, the heater has a light that says it needs service, but when the pool pump is circulating, it doesn't need service. The other thing we had done with American Home Shield was a rekey of our locks after we moved in and the technician who did it was good.

The contractor that came for our refrigerator was great. Everything's fine since the repair.

My girlfriend has a property which she rents out and she didn't want the stress of anything broken. So, she got American Home Shield and believed it would solve all the problems. I thought it was fantastic. An hour after I submitted the claim for the furnace that wasn't producing heat, the contractor called and said he could be there by six. It was incredibly fast. It was the day before Thanksgiving and I didn’t think it was gonna be done until Monday afterwards. I was super impressed. The contractor was super friendly and professional. He diagnosed the problem right away and was able to fix it. It’s also very easy to navigate the website of AHS. I’m looking into getting the same protection plan for my house.

I had a claim for the condenser unit for my upstairs heater and the technician was amazing. He was very professional and courteous. He located the problem by chance but really quickly. It cost me $1,300 'cause I had to pay for the Freon and I was not happy. I called Home Shield and they said that only the parts are covered. That didn't sit too well with me. It's only a two-year-old unit and the parts failed. Even though I was irked by it, the tech explained it to me nicely so he deserves credit for that. I'm very happy with Home Shield but I hope they include Freon in their warranty.

In my routine normal check where they come out twice a year to service it the guy when he got there said that my heat exchanger has quit. When that part came in, they came out to install it. When they finished, the motor wouldn't work. And so, I had to wait seven days for that to come in to be replaced, but everything went really well. American Home Shield has great customer service, and Myers Heating &Cooling was exceptional. They did all the work.

I joined Home Shield when I was in Oklahoma at my son’s this last summer. I joined just before I came back home. Austin Heating and Air's tech came in, checked everything, and everything was fine. Very professional. I stay with Home Shield for insurance purposes because it costs everything to get things fixed.

My first claim was for my AC and it would have been nice if American Home Shield paid for it 'cause it cost me $7,000. The AC wasn't working so they gave me an option to have it repaired, but they don't cover the refrigerants because it was too expensive to get the refrigerant on a unit that's 15 years old. I asked and I argued with them, and then I also told them, "Well, what's the point of having the service if y'all don't cover anything." The AC company that came out, United Air Conditioning, advised that I just get a new unit so that's what I did. So, I lost a lot of money and I'm not very impressed with American Home Shield whatsoever.

When it got cold and I turned on the heat, it kept kicking the breaker. The contractor came out and told me that it was the motor in the heating unit. It took them three days to fix it and I'm very satisfied with the time frame. It was my first claim with American Home Shield and the process was very easy. I'm glad I got it for my heater. A friend of ours had it and said that it was really inexpensive. I thought I'd try it and wasn't under a contract, but I'll keep it now.

My claim for my washer with AHS went fine. It just wasn’t done right the first time. When it was done and I went to do laundry, the problem was worse than what it was before where my whole laundry room floor was flooded. I had to use about four very large towels to soak the water up. And so, I called American Home Shield, and they came back and had it done. The same person that repaired it came back again and had it done and fixed it and said that it was something that he should have done that he didn’t do. Then when he left, he didn’t set the knobs right for the settings. I had to call AHS back, and I told them to send me somebody else. And this guy came. He was very pleasant, very nice, knowledgeable, and he gave great customer service.

I had four outlet plugs in the kitchen area that were inoperative. One day I realized they weren't working, and it has been a couple of months ago that I decided to do something about it because it was an inconvenience. Even though I have my warranty, I didn’t know if they were covered. So, when I called and talked to a human, I found out that that was covered. I did this on a Wednesday and they got ahold of me that Friday. Then, I went on and got set up for the appointment for that Monday. MaeDae Electric was outstanding, and it worked out great. The guy knew exactly what it was. He saw one of those switches with the auto on/off switch or circuit breaker and it was that one that he took apart, fixed, rewired, and it fixed the other five. So, he was quite knowledgeable of what he was doing. I re-plugged everything as they normally was.

I had a claim for the ice maker and there was also water leaking. The contractor, Wright Refrigeration, had to order a part and they fixed my problem perfectly. Then, there was another problem with the ice maker and they came back and fixed that too. I had a claim for the oven too. It would only go to 250 and it didn't necessarily get to 350. If I had it on for maybe a few hours, maybe it would go to 320. A contractor came out and he said that it was the regulator, which regulates the temperature. He said he needed a part, but he never came back. It has been a month.

I've been satisfied with both times that I've had to use my policy. I submit claims online, especially since the problem unbearably happens either late at night or early in the morning or maybe I'm in a rush. The online process is very easy and whoever is the claim assigned to always calls me to set up the appointment, which is fine. So, I had a claim with my dishwasher that was not coming on. Reliable Appliance Repair has been out twice and Maurice was very professional and personable that I have no complaints whatsoever. He explained what was going on and rectified the situation in a timely manner.

American Home Shield's online site is a piece of cake to navigate. I signed up on a Friday to have our new home purchase rekeyed and heard back from them on Tuesday. The guy worked very well with us and came out on the day that he contacted us. He had to rekey four locks and it went very smoothly. There was one lock that we weren’t sure about, but he said he could make it happen. And I got four copies with no extra charge. He was excellent.

There was a problem with the furnace, and someone came out in about three days. It was supposedly somebody else going, but they had a health issue, so they had to cancel and get somebody else. But the whole process was like five days, which was impressive. The guy from CJA Mechanical was fantastic. He had good communication, he was able to be self-motivated, and he worked by himself. There is, however, still an issue with the furnace. But, the vendor is taking care of it with the warranty through Scott Lennox. He is waiting for the part. I prefer submitting my claims to American Home Shield online, but I have had times where I had to speak to them, and their customer service reps have been good.

My recent claim experience with American Home Shield was fantastic. My AC didn’t sound right and after I submitted a claim, the contractor was here the next day. I’ve dealt with other home warranty companies before. One that shall remain nameless takes a minimum of 15 days to show up and if they have to order a part, it’s another 15 days. The contractor who came was very professional, pleasant, personable, and thorough. He explained what was happening and what the fix was. And he did a very nice job.

I've been a customer of American Home Shield for 30 years. We stopped for a while during Katrina, and then we signed back when we came back home. I go online to submit a claim, but lately, I've been having to speak with someone because there has been problems that I couldn’t solve by going online. It was a little more extensive that I have to explain stuff. And it normally takes a couple of days to send someone out. There were two different techs from Express Appliance that came out to fix our refrigerator. Both of them were very professional and very helpful. But the last guy who was a senior tech was able to pinpoint the problem after many tries. He got on the phone with GE, did a troubleshooting and he was able to find out what exactly was going on. The refrigerator is working perfectly now.

The first time I submitted a claim was a little difficult because I did not understand that I had that $100 deductible. It was pretty easy once I understood that I needed to pay that in order to have the person dispatched. Home Shield has been good to us so far. They sent out United Air Temp and the guy was really knowledgeable. Also, he went above and beyond to help me fix the problem and help us have warmer water. So that was great.

My house is getting older and I had American Home Shield when I first bought the home. My neighbor still kept it and they were pretty satisfied, so it was probably time I re-upped with AHS. So far it’s been easy and seamless, and I’m very satisfied. United Home Air came out to service my heater that wasn’t working. I liked that the guy was quick and efficient. I went online for this claim and using the website was quick and easy as well. Then I got an e-mail that popped up, pretty quickly. Everything's operating perfectly now.

When submitting a claim, I use my phone if I’m driving. If I’m at home or in my office, I go online. They're both fine methods. I submitted a claim on a Thursday and Myers Comfort Specialist of Birmingham came the following Monday to replace the blower in my air handler. We’ve had American Home Shield for 12 years and Myers has done most of our HVAC work. They’re good.

We had a gas furnace that went out and it was making a lot of clanging noise. Submitting the claim was a very good experience and someone from Mainline Plumbing came out the next day. The contractor performed very good work and was very nice. He had to come back out 2 days later with the part and install it. It was a big wheel, like a drum beside the heater, that was repaired. So, the experience went very well.

My icemaker went out and start making a lot of noise in the freezer. I went online and American Home Shield's website was user-friendly. They let me know it was Sears coming out and they gave me a number to call, so everything went well. Sears came out and fixed everything. They did a great job. They were professional and courteous. Everything has been perfectly performing since they have been out. I live in California for 15 years, and I have a home in Georgia. They have been on it since around 2007. Then the home I’m living in now, I’ve been here going on two years. So, I’ve had them around a lot. I have used AHS several times and it been been a great experience. I have also recommended them to a couple of my neighbor and a couple other people.

I've used American Home Shield for a while, and it was a young man who works for me who told me that he uses them, so I started using them too. I always submit a claim on the phone, and this claim was handled so quickly. I put the call in and went back to work. I was home for lunch, and then they called saying that the contractor A-1 Plumbing was in town and was on their way. The young man was polite, efficient and quick -- just the way a business should be taken care of. I was very impressed. We thought it might be more, but he went to work on it and fixed it perfectly. Since then, it hasn't leaked a drop.

My most recent claim experience with American Home Shield went fine. I submitted a claim online for a leaking spa and they sent out Water Type Pool & Spa in a couple of days. The tech showed up when he said he was going to and fixed the leaking right away. Everything is doing good now.

Submitting the claim part was pretty easy. You just the call number and so on. Home Shield was good with the work order. They gave me the work order right away. We set the dates for the contractor to come out. However, I had to work on the original date that they were gonna send the contractor out. I just changed it to the next day and they were out promptly on the time that they were scheduled.

Using AHS' website was easy when putting a claim in online.

American Home Shield has been easy to work with and they have always taken care of what I needed to have done. I prefer submitting claims over the phone with an agent, and I have had only positive response with them. They do a very good job and it seems they are very knowledgeable of what they need to have done and how it needs to be done. I have had appliances and electrical problems that they have helped solve in the past.

We had a problem where half of our house didn't have electricity and the circuit breaker box was making a popping, sizzling sound. The only way to stop that is by physically turning off the electricity. When we opened up the box, one of the switches was about to come off. So, the hazard would've been in a short circuit which would've likely caused some damage, if not, a fire. We submitted a claim through the American Home Shield website, which was to R and R Electric, but it ended up being horrible service and we got no phone call back. It was also annoying because one of the ladies at American Home Shield shut the phone call on me. But once I got a better representative, things went really well. They set up a claim and said they have four hours to find me an alternate contractor. We then got CARE Facility and they got the job done.

I submitted a claim to AHS for my microwave door that was broken. They sent AG Appliance and Repair and everything was great. Things have been perfect since they came out.

Mission Plumbing helped out with my garbage disposal. They were knowledgeable and they got in and out within 20 minutes. Everything’s good now. I filed this claim online and it was pretty easy. Within a day, it was scheduled for someone to come out, and that was good.

There was a minor leak at the right below where the main line is where you turn the water on and off. It wasn’t an emergency leak. American Home Shield's claims process was good and quick. It was easy to get a hold of AHS reps. It was easy to get an appointment. The plumber from USA Plumbing came out within four or five days and he was great. He fixed it, put a new copper pipe in, and put a couple of new handles on for the on-off water switch. He did it all in four hours and everything seemed to go well.

I submit claims over the phone and so far, so good. Recently the contractor came the next day or the day after that. However, it's taking a long time. There is one sink they had to renew the water heater to get to the wall, and when they refinished it, the water heater had a leak and nobody could fix that. They just turned off that water to that piece of pipe. Also, they still have to do the wall that they did not replace the sheetrock. I've been told the they're going to try to finish the work beginning of January. But other than that, Home Shield's service was great.

The Home Shield website is easy to use and I like putting in a claim online. But I would call in for something that needs more help. For instance, we have a lake house where our daughter and granddaughters stay. Sometimes, especially during the winter, the water goes out and I like to be able to get somebody pretty quick for something like heat.

The thermostat went out and the heat wasn't working, and this was my first claim with American Home Shield although my wife uses them a lot. Everything was prompt and it didn't take long at all.

My appliance claim with Home Shield was done quickly and took about three days. But originally, the contractor gave me Thursday as the day they were coming out. Then they called me on Tuesday and said they were gonna come out then. But when I called them back, they said they couldn't and they were going back to the original time frame. They got the contracts mixed up but everything went good in the end. The warranty still works out and $65 a month beats paying $700 for a new dishwasher.

When Alpha Appliances came out one time, they replaced the pump and said everything was working. Then my wife decided to do a load of laundry again and the machine didn't work. That was why I put another claim in and the contractor is gonna be coming out again. I wasn't home when he fixed it, so I didn't go through all the cycles. So hopefully, this next visit tomorrow, they'll get it all squared away. But the contractor who came the first time was pretty professional. My dad was here watching the house and had a little trouble getting the dogs in himself, but the contractor was kind enough to wait out front for about 10 extra minutes till we get that squared away.

I had a plumbing claim and everything worked out pretty good. The only issue was that the plumbers, Wright Way, were up in Sumter, South Carolina and they had to come 100 miles. Also, they had to remove the old water heater that was up in the ceiling. It was pretty big and they had to get some extra tools, but they finally got it done and everything went fine.

We had a sink that was stopped up and another one that was leaking. I called American Home Shield and told them that I needed a plumber. I know that sometimes, they can be late and I asked that they call before they come because it’s a rent house and we weren’t there all the time. They were a little late at that time and my husband happened to see them come around the corner as he was leaving the house. We had a dinner appointment but he went back and let them in, and they got it fixed that day.

When I closed my dishwasher's door, it must have a lock or something that wasn’t catching for me to wash my dishes in it. I filed a claim to American Home Shield online, and they sent Service Plus. I spoke with them on the phone once the tech got to my house because I had someone there. He was nice and polite. He had the issue fixed the same day.

I've done two calls and one online claim. The online thing is a little generic, but as long as it works, I'll keep using that because that gets me in the door faster. For the rekey claim, Mount's Lock & Key came out really fast to rekey the house we just bought. However, two of the other claims did not work so well. The first time that I had an electrical claim, there was no callback from AHS and then they ended up saying that the people they tried to get me hooked up with were really busy. They gave me a second outfit and those were fast and worked fine. Then, this last one was also an electrical claim and AHS gave me the same outfit that they tried to give me on the first electric, and they didn't call back. But when I called, American Home Shield got that first outfit to give me a call. They came out and did an okay job when they were here.

We’ve always been really happy with American Home Shield's contractors, with the exception of one air conditioning provider. We had some issue with our claim in Colorado, on our other home. But here in South Carolina, we’ve had no difficulty with it. I have two garage doors in my new home, and one worked perfectly but the other couldn’t be programmed with any of the remotes. After trying a couple of different things, I called American Home Shield, and then their contractors came out and fixed it. It turned out that the receiver board was burned out.

The light socket wasn’t working and I submitted a claim to American Home Shield. It was at least a few days before someone came out.