American Home Shield Reviews

Save your money. My husband and I have been swindled! We have lost hundreds of dollars on spoiled food. Several hours waiting on hold. A refrigerator that has been broken for a year. They magically lose the records that every service person has told them the appliance needs to be replaced. Today I called to speak with a supervisor. I told them I wanted it resolved or my membership canceled. They laughed at me! And then hung up on me. This is a fraudulent business. Do. Not. Purchase.

I had an AC unit claim that went just fine with American Home Shield. Their contractor resolved my issue. So far, service with AHS has been good.

I've been in this home for four years and I got the wrong warranty. So, when I found out about AHS that my friend was telling me about, it was the one I was supposed to have been with. I called them and asked questions, and they answered all of them. I wanted to make sure I was with the right agency at the time and I was. I like them so far. I've only been with them for a little bit of time but the issue was taken care of very quickly. I called the contractor and they came out a day later. Then, they did what they had to do.

American Home Shield has gotten a lot worse over the years. When we first got them four years ago when we bought the house, our contract fee per month was only $45, and it's jumped up $30 in the last four years. Our service fee for someone to come out and to fix everything is $100. Now that they're taxing it, it's $109. They've never taxed it before, so I don't know why they're taxing it now. The guy also couldn't explain to me why they're taxing it. On the other hand, our dishwasher stopped working. It had no power to it, so I called and the rep was fine.

One of my copper pipes burst or sprung a leak, and was squirting all over my garage. I went online to submit the claim to American Home Shield, and just pointed and clicked. I emailed my problem and they emailed me back to say that this person would be coming to my house at such date and time. Then, I got another text on my phone saying so and so was on his way. That was all cut and dry. The technician had a white truck and it was clean. He was professionally dressed, and he was clean and had a mask. He also kept his distance. I showed him the issue and he said he would take care of it and that he would knock on the door when it was done. And 20 minutes later, he did. I had a bunch of wet towels that I had used and he spread them all out on the garage so they could dry. He went above and beyond. I was very impressed.

Besides not getting my AC fixed earlier this year, everything has been great. The contractors answer any questions I have and they’re fast. I am usually satisfied with the work too. One time, I scheduled a service for my refrigerator through the website. The first people that American Home Shield sent didn’t work, so I called and told them then they sent My Tek out. They were professional and they got the refrigerator fixed, which made me happy. It wasn't making ice and I like ice when I drink my drinks.

I had American Home Shield before, and then we left, and then I got them back. When I had a stopped up toilet, I called since the online wasn’t working right. They had someone come out the next day and everything worked out fine.

There was a Keurig coffeemaker in the refrigerator and we didn't think it was working. When I tried it, I didn't get but a little bit of water and it said it wasn't heating the water properly. It was easy to alert American Home Shield about it and I had an appointment with Sears within a day. Sears services my stuff all the time. Overall, American Home Shield is very good.

American Home Shield wasn't beneficial at all. I was paying the $75 service fee multiple times to them and I got people coming out. But I'd still have to pay the rest to come out ‘cause nothing was actually covered. I've had them for a year and I've had it at my previous house also. When I first got the house, the bathtub upstairs was leaking. The guy who came out got on the ceiling and said that everything was good. But it wasn't good so I decided to call again.

I put in what they needed in their website for my water heater claim and within an hour, I had a callback that the guys are gonna be on their way. Then they got here right away so it was great. I didn't take off the second level of the cover door and I couldn't see a flame with the first level off and I thought I didn't have a flame. I thought the thing was off. So when the contractor got here, they took off the first plastic layer and I also had to take off the next layer, and there was the flame. But there wasn't anything wrong with it. I spent $120 for nothing. But the run through was a good experience and I know about the company now. So if I need somebody else, I'll know where I can call them. It all worked very well. I really appreciated it.

There was a leak for the back of the toilet. I think it was just the faucet for the shower. I thought it was a relay but it wasn’t. The faucet in itself wasn’t relaying for the tub. American Home Shield has a seamless process now. I just do it online, and then I get a call.

My wife called in a request and she was there for the repair. It went well. The person called us up, made an appointment, showed up on time, and took care of the problem. He found a wire that was broken, he repaired it and it's working now.

Our most recent claim was a bathroom stoppage and an electrical problem. Both techs were good. They fixed the issue. The problem I have with my rental property is the contractor came out and said that the refrigerator needed to be replaced. Because it was my tenant, it took them so long to replace it. I still don't know if they replaced it. As of last week, they didn't replace it. I'm not sure what is going on with it. The other was with the water stoppage. All the toilets were stopped up, so I couldn't flush the toilets and run the water. Because it was on a Saturday, the contractor couldn't come out to look at it until Tuesday. I kept calling. It had to be a workday. It was an emergency. I thought they were supposed to come out and try to fix it at least within 24 hours, but it took four days. However, I would still recommend Home Shield. They still did it.

Everything's perfect with Thermal Tech Heating & AC. The fan was blowing out but the AC unit wasn't kicking on or cooling so they came out and fixed it right up. They were amazing. The AC unit's a little bit older so I have to change the air filter out every so often.

My dryer wasn't producing hot air. I made an appointment online through Home Shield for it to get looked at and went through an easy process. Their contractor called me quickly after I made the claim. He came early the next day and since then, the dryer has been working really well. AHS's coverage is worth the money we paid so we can have a technician come out quickly and have peace of mind that our problem will be fixed immediately.

We had a problem with the knobs on our stove, and the switches were not working properly. The Appliance Yikes came and they were very forthcoming. I really appreciated their service. I've had them come before because we had similar problems with one of the air switches. They've been fantastic every time. I could use my stove again, which was nice.

Submitting claims to American Home Shield is 100% simple. I either do it online or I call. Whatever I do, I always get an immediate response. AHS needs to drop the cost but other than that, it's a very good company.

I'm glad I have American Home Shield. It's been four years since I've dealt with them, but my husband's had it longer. When my AC wasn't turning on, I submitted a ticket online and they had Eisenbarth come and fix it.

Hanson Mechanical did an awesome job. The thermostat wasn't sending the signal to the furnace and when they came, they got me taken care of. They didn’t do anything to make me uncomfortable and we were good to go. I've also recommended American Home Shield to my mom. I mentioned to her to add me on, but she’s already on.

I had a power surge and some of my electrical outlets weren't working as a result. I did the claim online and the contractor contacted me the next day, and then it took about two days for them to come out. But everything went fine. I'm pleased with Home Shield. I like the professionalism of the people that they sent out and their quick response time.

I did a claim to American Home Shield for the boiler. The contractor inspected it and then it turned on. They were good. They opened the panel and then they checked it out. It's a fairly new boiler so they didn't have to do much except there was a loose connection. They didn't have to change any part. It cost me $100. I'm happy with American Home Shield's service.

We submitted a claim online recently with American Home Shield and the website was good. American Home Shield let us know everything that they could on their end and it was on point to an extent. But with the contractors, there was some confusion. He came out and did the initial inspection of it, but he never submitted anything. So we had to call back four times to figure out what the issue was. They re-submitted the paperwork and then they had to wait on parts to come in. So, what could've taken a week took about three weeks. But everything's good. The stove that they put in works great. The guy that came and put it in did a great job. I also like the convenience of AHS. I just pay the deductible and they send somebody. For houses where everything is slowly going out of warranty, like those seven-year-old houses, it's good to have a back-up plan.

Whenever I have a problem, I just log on to my account online and select what the issue is, and go from there. Once I submit for a service call, Home Shield lines me up with a local vendor and they would either communicate through text messages or phone calls within probably a 24-hour period. It has been a pleasant experience so far.

Submitting a claim online to American Home Shield for my ice maker was easy. Sears came to do service and the techs from there were excellent. They cleaned up and the ice maker has been working great since they came. AHS's warranty has been worth every penny.

I'm very satisfied with American Home Shield. They are very efficient and thorough. The ceiling fan had to be replaced recently and there were no issues since the replacement. The tech was excellent.

Working with American Home Shield is very efficient and cost-effective. There is peace of mind knowing it's just gonna cost me a $100 deductible. I call one number and they take care of finding the contractor. When my pool pump motor went bad, I let them know about it. Their website is okay and does what it needs to do. It's quick too. But wish they have an app. I was then informed they would call within 24 hours. I usually get an email though. ABNation was the contractor and they were very efficient and did well. Everything's been perfect.

I had an issue back in the summer with my air conditioner. It was a 90-degree day in Alabama and the company couldn’t come for two days or until maybe the next day. So, I found a company locally who could come the next day. I called and said that I have this warranty that I've had over the years that I've never used. I asked if American Home Shield could reimburse me for what they would have paid on my claim and they said they don’t do that. That was not good customer service for me. They wanted me to suffer through extreme heat conditions and/or get a hotel room when I found someone who could do the job much sooner than whoever the authorized contractor was that wasn't available in a timely manner for me as a customer.

American Home Shield was something I decided to add on. My niece is a Realtor and she recommended them so I went with that. I'm now retired and living on a fixed income. I'm trying to save money. It is expensive when anything goes out so I wanted all the help I could get. When American Home Shield offered a special to have the furnace checked before it was time to turn it on, I took them up on that deal and it turned out to be a very nice experience. I really like the heating and cooling company they sent me. Those gentlemen were so nice and took care of everything. It really was a pleasure.

I kept my stove on like the man did. I was trying to see where the burner was going out for the oven and it happened as soon as he left. Although I recorded it and then showed it to him, whoever he spoke to said since it didn’t happen in front of him, American Home Shield had to send somebody else back out. There was no need for me to lie because I couldn't even get an hour out of my oven. Right now, the only thing I can do is cook on the top. I can’t bake any of my food.

I put in a notice to American Home Shield that I wanted pre-use service for my heating unit. They then called me to say who the contractor was gonna be. I have this service done every year and I've been very happy with the service. Both times, I had different contractors come out and they have done very well. They don't bring a mess or track in mud. If they have to go out back, they come through my gate. When their techs came for my heater recently, they wore masks due to COVID.

My AC wasn't working, so I called AHS. It was already evening, so they told me that somebody would call me in the morning. The next morning, I got a call from the contractor and they made an appointment. They gave me a time frame, which was nice because I was at work. They also gave me 30 minutes notice when they were on their way. I came home, the person was here, and he fixed my AC. I left again to go to work. When I came back home in the evening, the AC wasn't working again. So I gave American Home Shield a call. Again, it was already after hours, so I was concerned that it would be the weekend and here in Florida you need the AC. But they told me that on Saturday somebody would call me. I asked if the person works on weekends but they couldn't tell me for sure. On Saturday, I got a call, was given a time frame, and the person came and took care of it.

I put in a request for my dryer, microwave, and refrigerator all at the same time. But AHS didn't tell me that I could put a service request on more than one appliance at a time. Also, they kept sending the claim for all three appliances to Naab & Mohring. But Naab & Mohring told them that they don't deal with General Electric products and that they should get back to them again. Stupidly, they sent it back to Naab & Mohring after they had already been aware that that vendor doesn't deal with General Electric products.

When I bought my house, American Home Shield came with it. I've had service calls and the claim submission process has been great and easy. This time, my claim was for servicing my washing machine, and that was great. The contractor was fantastic. The issue was the drain hose for the washing machine and that was cleared. I did have a problem earlier in the summer with the air conditioning. But it was the contractor, it wasn't the warranty company. It did take a while to reconcile, but ultimately, it was. American Home Shield's customer service was great. I did have some issues with billing, particularly getting billed when I wasn't supposed to be. Also, the online system is great, but sometimes you need to be able to contact a person, and that's sometimes difficult. Overall, I've been satisfied.

I had an issue with the motor going out on the outside where the compressor is. Crispy Air & Heating made arrangements to fit me in to their schedule the next day after I called them. They came right out. They then replaced the motor. The motor functions well but the compressor still makes a lot of noise. I was told by Home Shield as long as they have it functioning, that's what they were sent out there to do. I'm happy with it as it is right now because it's working. What was wrong with was the motor froze up and they fixed that.

There was some faucet leaking. Then I thought the dials on my refrigerator lets me select the temperature was broken 'cause it never worked. It had 88 on it. American Home Shield sent somebody out to fix it. The first guy that came out said that the refrigerator door was bent, that it was my fault, they would not fix it, and American Home Shield would not pay for it. I didn't know where the first company got the fact that there was a bent in the door. The door was perfect. I issued a complaint to American Home Shield already about that. I called them back. They said that they would send somebody else out, but that if it was the door that was damaged, then I would have to pay another $75 for them to come out. They sent GE out, which it’s a GE refrigerator. The only thing wrong with the refrigerator was the icemaker was broken. The guy replaced the icemaker and it all worked perfectly.

There was a plumbing issue that was backed up, and it was coming out from the tubs and the shower. I told the gal that it was a clogged plumbing issue and she was helpful, but after talking to the contractor, she said that I need to say this the next time, and so, she explained it. These little extras seem to get the service that we really needed faster, ‘cause they had to rewrite the job order. But overall, the gentleman that came out did an excellent job. I liked just paying $100 service call fee because it was a lot cheaper than calling the actual plumber and getting charged 300. We have a couple other issues that I'm gonna need to call in. Now that we have the insurance coverage, it's peace of mind.

I had two claims in with AHS, one for my garbage disposal and one for the dishwasher. The garbage disposal started leaking. At first, it would stop working, and then I would hit the reset button at the bottom and put the thing in just to turn it, and then it’d start working. But then it started leaking, and it wouldn't come on anymore. It had been like that for a while. I got a strainer and put in my sink, trying to make sure no food will go down there. I did an online request with American Home Shield. The website was cool and easy to navigate. The contractors that came had masks on. However, the guy with the dishwasher came. I wish I had known that before I did it and paid that $75 ‘cause when he showed me what was wrong, I could’ve fixed it myself. But I’m satisfied with American Home Shield. I've had them ever since I’ve been in the house. I don't use them a lot, but it makes me feel good that I have them.

My stove wasn’t heating up and the contractor, Sears, was good. They’re one of my preferences. I did the claim online on American Home Shield’s website and it worked well. I received a message on when to expect the contractor when my husband put the claim in.

The claim was for a leaking shower that got into my wall. It went downstairs into my ceiling in my utility room. American Home Shield sent out a plumber and he did fix the leak. They were supposed to send out someone to do the sheetrock but no one ever showed up. We reached out but we didn't hear back so we ended up hiring a contractor to come out and do it because we have a house up for sale. We had a claim for our garage last year. The contractor couldn't fix the issue. We tried to call the contractor back but they hung up in our face. American Home Shield couldn't get us another contractor to come out and fix the garage so we ended up hiring another private contractor to come out and fix it. I invested more money into what I probably paid out. I’m disappointed in some of the issues that we had last year and this year.

I had someone out here last week to assess some leaks that I had. They weren't fixed. Now, America Home Shield is sending someone else back out here to look again. In the meantime, I still have leaks and my money was taken from the bank. It looks like right now I just paid for an assessment and I'm not pleased with that. Someone else is supposed to come out on Thursday from the plumbing company and do a different assessment, but I wanna see what American Home Shield has to say. My plan is supposed to cover wear and tear. I didn't break a pipe or anything for a leak.

There was an air conditioning leak issue and the gentleman that came out for the service did an assessment on a leak outside that I thought was AC-related. The leak was something they said I would receive information about. It was something that the insurance probably wouldn't cover because of the kind of repair that would need to be done. I'm waiting for American Home Shield to send over the denial of the claim and go from there. That aside, they were great.

We had a plumbing issue and the guy from Budget A/C came out. He was knowledgeable. He told me to call him if it's acting specifically ‘cause he's gonna do something else. Now, the water is not getting hot like it's supposed to. It didn’t stay lit. He said he was probably gonna change the thermostat or something that keeps the pilot lit. American Home Shield has been prompt. They don't keep me waiting for days on end. They kinda respond the next day and I like that. I'm not a handyman and it comes in handy as a single woman.

I've had American Home Shield in my last three houses and I will always have them. I had them for 20 years in Virginia and they saved me a lot of money because the house that I had was older. Now I'm retired and I don't wanna take the chance of not having it, have something major break down in my house, and not have that money to fix it. It's a good thing to have and I highly recommend it to my friends.

American Home Shield is quick and effective. During the ordering process, they were right on it. The contractors that they have to do the work so far have been expedient and professional. I had a claim with the ceiling fans and that was fantastic. Recently, the motor broke on the AC and the contractor replaced it. However, it's not working. It's not cooled off like it had.

I had water under the refrigerator. A tech from Lake Area Appliance came in and found that the freezer was all frozen up. A previous repairman from another company from American Home Shield had apparently left something out of the drain. So, the tech ordered the parts and straightened it up and told us to dry it out for a couple of days. We started it back up and it ran for four days. Then all of a sudden, we had water on the floor again. The tech came back out and reinspected and found that where the water came in to go to the icemaker, water in the door was leaking. He ordered new parts and when they came in, he came back out and did the repair.

My icemaker wasn't working and the contractor who came was a very nice man. He knew what the problem was right away. He said he had seen it 500 times. He got right to work and it has been good so far. The ice maker part of the refrigerator is not a good product of Samsung. The technician has dealt with them a lot and he has his knowledge about them. I should have used American Home Shield long before now but I haven't. So, my ordeal this time was great.

The technician came in two days for the toilet tank that wouldn't fill up. He was very professional, efficient and quick. He knew what he was doing.

I usually just go online to submit claims because getting through on the phone is impossible. Everything goes into online. Anytime I need to call, it is very frustrating, but I just call from work and put it on speaker. Customer service-wise, when you do get through, the people are great. Getting a live person is my only complaint. Other than that, I'm happy.

I contacted American Home Shield and the response was pretty much almost immediate for getting an appointment scheduled. The service repair person from Cal-Home Construction showed up on the day, on time, completely performed the work satisfactorily, neatly and totally everything worked very smoothly, very quickly and very well. He was super personable and professional. I am really happy.

I had another home warranty, but they refused to do anything to my problem so I changed to American Home Shield. So far, I can't complain at all. When my air conditioner wouldn't come on, they had Brown Air Conditioning come out and they were okay. Now, my AC is working great.

A-US Air Conditioning of Texas came out for our AC. The technician checked the inside and the outside. He was able to diagnose the issue and got it corrected and running again. I was very pleased with the service. American Home Shield gets the technician out here as soon as they can. It seems like my issues always pop up right on the weekends. Once I report it to them, they handle everything. They're really good at assigning it quickly and I don't have to call around to all the different people to find somebody to come and fix it.

The tech put a wax ring on my toilet as well as the faucets on my sink. He was very professional and was in and out. Everything has been great since then. I like AHS and I have turned several people on to them.

Water was leaking out from underneath, a new wax ring was needed, and the back of the toilet was loose. I submitted a claim with AHS and it was really convenient. I went online, put my problem in, then American Home Shield texted me within 24 hours and had the plumber already picked out. I loved it. They sent out Integrity Plumbing Service and the techs helped a lot. They were very polite and our experience with them was perfect. We showed them where the problem was and they went to work. Then they came back out after it was finished and explained exactly what they did. They had to replace the bolts underneath there as well as the wax ring, and locked down the toilet. They were very professional, kind, and quick.

The AC unit needed to be refreshed with Freon. It's an older unit and it uses the type of Freon that will no longer be in production in 2022. So if I have any additional concerns about the pressure, then it would have been cost-prohibitive for me to recharge the system. With the diminishing supplies of Freon that's compatible with my system, it's going to be extremely expensive. To do that, that was going to be about $1200.

I had American Home Shield in the past two homes. When we bought our previous home, it actually came with a different company and just wasn't a great service so we went back to American Home Shield. Recently, when I filed a rekey claim via the website, I got an initial notification from American Home Shield saying that within 24 or 48 hours, a contractor would call. I also had a follow-up email from them, and also from the contractor several times. So, we've been in discussion the entire time before the project. Dan’s Pro-Lock showed up, gave expectations of the timeline, came and replaced three different locks and rekeyed them, also the same key, gave me my four copies of the key, and easy-peasy. It was a good experience overall.

I prefer doing my claims online than calling because it's usually less time-consuming. I also like that they instantly put it to a technician. When I had a claim for an electrical switch, the technician got right to it. He was very friendly and nice. It was perfect. I'm satisfied this time.

I've had three claims this past month. One was just the special that AHS offered for a furnace tune-up before I turned it on. The contractor was good, very courteous, and professional. He was out promptly and then did a thorough job. The second one was for a switch for my garbage disposal. American Home Shield had originally called the Copher’s Quality Homes place. They called me back and said they couldn't come out for a week to check this switch. So, I called back to American Home Shield and I told them I needed somebody out before then. They called Howard Jones Electric and the guy was out that very day and replaced the switch. It's been working fine so he gets very high marks.

The tech who came to my place for American Home Shield was great. He wore a mask and did his job. He fixed my issue and left. The service I've gotten from AHS has been pretty good thus far. They fix things when they're broken. I use the internet to request service and usually, it takes three to four days to get someone in. I wish the response could be a little faster though.

We had a washing machine that wouldn't finish a cycle. We tried several times and we couldn't get it to work. So, we called American Home Shield. The gentleman came out and he was very knowledgeable. He really knew what he was doing. He took the case out of there and he was able to find a part. The part was hooked up to the lid, and he explained to me that the switch didn't come completely over. So for example, when you go to the next cycle, it wasn't switching all the way over ‘cause it was stuck. He had the part. I had a Roper, but he told me that it was made by Whirlpool. He did a really great job. We've been using that washing machine ever since then. They also came up pretty fast as promised. I had a great experience with that incident there.

I love American Home Shield. It helps people that are in a bind sometimes, especially when an appliance goes out. We've had plumbing issues, the air conditioner went out over the summer, and then the heater went out this winter. The contractors that came out recently for our HTG issue got it taken care of.

This is my second year with Home Shield and it's been pretty good. The contractors seemed to know what they're doing and they’ve been really professional lately.

The refrigerator wasn't cooling properly 'cause food was spoiling. It needed a new control panel. Also, the icemaker quit working a couple weeks ago. It was overfilling the water. The water wouldn't shut off when it was supposed to. I thought maybe a little adjustment, but the technician said the whole thing had to be replaced so he did that. I also to rekey the house. The one who was sent out didn't come to the door with a mask on and I was totally appalled. We're in the middle of a pandemic. But he readily took the mask that I handed him through the door and wore it. He didn't complain about it except he thought he couldn't breathe.

We had our oven break before, and that was a very long drawn-out process, but when we had our most recent issue with the water heater, it was the most efficient process we've had. It was a very quick process for taking care of the service that we needed. We had a very good experience with the service contractor too.

In the kitchen, the InSinkErator setting stopped working. There's a GFCI plug underneath there and then on the side, there's a switch. I did some basic testing myself. I unplugged it and used an extension cord to go to an outlet, and that worked. So it was something electrical, and I was not gonna muck with that especially under our sink. Safety first. So, the guy from Hopwood Electric came in and he did a bunch of testing. The other thing that was happening in the house was that we started getting little kinds of flickering, like ceiling lights and the TV. It was all over the place and stuff started happening at the same time. So, I just pointed stuff out to him so he could see where I was talking about.

AHS provides excellent service and appropriate work. My wife called them about a claim and we were told we’d be contacted by the contractor, Anthem Mechanical Palm Springs, within 24 hours. They gave an appointment then the techs showed up on time the day of the appointment. They came to check out the heat and air conditioning system and they were polite. They did everything that they said was going to be done.

The customer service at American Home Shield was on the spot when I filed the claim. Frank from Colorado Plumbing & Heating was sent out and he was absolutely great. He came within hours and had the part to replace the garbage disposal with him. He tested it, made sure it was working right, and off he went. It went really quickly. We placed a call in the morning and he was here around noon the same day.

They had to replace the coil that was in the AC in the attic. They had to put down boards to be able to walk across the rafters, nailed them down and did a really good job. They took the old coil out which was absolutely horrible then they put the new one in. Everything seems to be fine so far. My wife and I spoke about it and we were going to go ahead and drop American Home Shield and go to another company. When they sent the person that they contract with out the very first time for the AC, they diagnosed it as being something entirely different than what was actually wrong. I was gonna have to pay $781 upfront. It didn't sound right. I went ahead and on my own money, got a really good reputable company here in Louisiana. They came out and gave me an estimate. They said, "There is nothing wrong with the condenser but you are gonna need a new coil because that one is completely gone."

I submitted the claim online because I was on hold too long on the phone. I was worried I wouldn't be able to easily navigate online. But it worked well. Home Shield told me who would come. And prior to them coming, they reached out to me and said they could come that day, which was amazing. Lately, Home Shied has been much better.

I've had AHS for six years and they have been great. I like the convenience of having their warranty. Every time we have called them to take care of something, they have taken care of it. Recently, I had a dishwasher that wouldn't run through cycles. I would start it and it would just stop. Silver Star, one of American Home Shield's contractors, came out and diagnosed the problem. The tech said that the dishwasher needed a new motor. He worked through AHS to order a new one and when it arrived, he came back out and did the repair. However, the dishes are not drying now and the dishwasher would go through a drying cycle but everything is still soaked. So, I left the tech a voice mail and text saying that he should fix the dishwasher.

American Home Shield is worth it. We had a furnace issue, which needed a new thermostat and the process with AHS was very easy for me. I have a claim for the icemaker and it is still in progress. The technician had to order a part. Dealing with him was very good.

My husband could fix anything and he took care of maintenance ahead of time. He died and I'm trying to keep everything up myself and I'm scared. American Home Shield was advertising a lot on TV and it sounded good. That's a protection for a person that needs it because you never know what's gonna happen when you're by yourself.

The rooms felt like they weren't getting cooled properly. I notified American Home Shield through the website, which is easy to navigate. The United Air Temp tech did a check and said the equipment was working as designed and gave a reason for why the rooms weren't cooling like the other rooms were, and they're gonna do some sort of follow-up visit to address it. But I'm gonna hire them independent of American Home Shield for it because it's not considered maintenance. Other than that, it has always been a good experience. I've had American Home Shield for a couple of years now. If I'm still using them, it's because they're doing a good job.

The guy from MC Appliance Repair seemed to do a thorough job. Initially, it was the washer and the dryer. He fixed the washer and said there was a part needed for the dryer. He would place the order. He came on a Friday so the order didn’t go in until the Monday when I received the call that said that they had submitted it. I may have misinterpreted where they said that they sent out to get the part not knowing that they were waiting for American Home Shield to give them authorization to proceed with getting the part.

AHS came with the house when I bought it and for the first year, it was part of the house as part of the deal. I liked it so I just kept it up. It's expensive for a long term. I pay about 30 something dollars a month. If I had put that much money into a savings account, I would have saved money in the long run. But it's for peace of mind. Recently, I had a problem with the thermostat. Myers Comfort Specialists of Birmingham was sent out and the guy wasn't really able to help, but he gave me some good information, like how I could probably make sure that it works next time. Then the oven in my house broke. There's no replacement parts for it so AHS is replacing it. They had to order it, and with the COVID going on, everything's just really slowed down. I'm waiting for them to deliver the oven. It's been about two weeks. Overall, I'm pretty satisfied.

I had a pipe leaking. I alerted American Home Shield through the internet because they were unavailable on the phone. I had to spend more time on hold. The response time was very slow. Pool Buddies came out and they were very prompt, and courteous. They've been out here three times now. If I could have them for pool service, I would. I like the way they act. The lady that's called has been very professional and understanding. I have nothing but good things to say about them.

American Home Shield was recommended by a family member and their service has been good. Requesting for service was quick and easy and everything went well for my pre-season check-up. The guy did a good job and was quick. He changed the batteries on my thermostat and everything's working great.

The plumber who came out was nice. He came right in and I showed him exactly where the problem was. He got right to it and fixed it. He explained to me what he did and left. I was okay with it. I love American Home Shield. It's like a safety net that you're kinda glad that you have when you have issues like that.

American Home Shield is efficient and easy to work with. I had it for a year prior to this year and a half period when we bought this house and we came back. Recently, I did a claim for a leaky toilet around the base and the contractor called the next day. I was gonna be out of town for a week so we set up a time after I was gonna be back but they offered to come out before that.

I've had two claims this year, and they both turned out to be great. When I didn't have any power in parts of the kitchen, I called American Home Shield and told them about the issue. Later on, the representative said they were gonna get a contractor to come out. I was impressed by Sunbelt Electrical. They were prompt, on time, and they diagnosed the problem. Now, things are up and running in the kitchen.

American Home Shield takes the stress off you. Recently, my refrigerator wouldn’t cool. We've turned it on and opened up our freezer, and at the bottom, there was water in there. Then we opened the top and took the temperature and it was like 40 something degrees. As soon as I filled the claim out online, I immediately got a response. Then they called me and told me who was gonna be coming out. Those people contacted me immediately. They couldn't get to me for a few days and they had to order the part, but it was still worth it. The guy was polite, pleasant and clean. I couldn't ask for anything better. Anybody's gonna have problems with their equipment and as far as out-of-pocket expense, I was out of 100 bucks and you can't beat that. American Home Shield worked really good.

We submitted a claim with AHS to have a furnace checkup to make sure things are right. The technicians that came did a good job. AHS has been pretty fine as well.

American Home Shield has been very responsive and my experience filing a claim with them has been outstanding. When my air conditioning unit didn't work last summer, they sent out a company right away that said they fixed it. It wasn't fixed though and it took probably five trips to actually get it done. The contractor I had that time should not have taken five times to diagnose the problem. It turned out the amp draw was very high. While I waited for them to finally get the unit fixed, my electric bill was $700 a month. It was drawing a lot of electricity. All in all, I was glad to get the unit got fixed. But I could have saved a lot of money had I had a more experienced technician the first time. Another service request I had was when American Home Shield was running a special where it was $75 for a heating system tune-up. I signed up for that and it wasn't difficult to get scheduled. A R & C Specialists came out and they said everything worked well.

The refrigerator was not cooling. I put the request in online, paid my deductible, and they sent somebody out. The tech was fantastic. All in all, my experience has been very easy and convenient.

I had a stoppage in my bathroom. The tech was very sweet and very respectful. The job was completed very satisfactory. It was really great.

My AC stopped working, so I made a work request for the first time. It was very simple. I'm tech-savvy, so I used the AHS app to submit the request and put in my credit card details. After that, Climate Express came in quite quick and they looked at the problem. The fan was seized, so it was not moving. They replaced the fan and it started to work, and then they went on their way. It was quick and it was a good experience.

I've been working with Watertight Pool and Spa for two years now and we have a great rapport with each other that if I've got a problem, they come right out. One of their techs should be here between now and four o'clock. The pool filter is not running right so they're gonna come out and take a look at that. The last one that they did was the pump for the bottom skimmer. Submitting a claim to American Home Shield is quick. I get online, tell them what I need and within 10 minutes, I've got a response from them. I have a good rapport with them too, so I've been happy with the coverage and the way they've been taking care of us. A lot of the homeowners in this neighborhood are older. They can't do the work anymore and don't wanna be the DIY people, even though they probably all watch the programs. So I tell them to go with AHS who has great coverage and rates and that they’ll be happy with them.

I've just had one service call. The dishwasher was leaking water from the bottom. The night I asked for the service, it was next afternoon the guy showed up. He checked it and said that something on the bottom had to be replaced. It usually takes three to four days, but he called me the next day saying the part was shipped overnight so he would come the next day to fix it and he did. It's working perfectly since then. He was an excellent person. I'm pretty happy. It’s my second month and AHS is good so far.

I have a good experience with AHS. One of my friends had American Home Shield and she recommended it to me. I took the policy, because my home is 20 years old, and sooner or later, something's gonna break. Recently, we have a hallway exhaust fan and a bathroom exhaust fan that stopped working. I called AHS to submit a claim and everything went really quick and smooth. The company called me within a couple of hours of getting the request. They came out. They had two gentlemen there. They got the appointment done within 15 minutes and I was happy as a clam. This was the second time I had to use AHS. Before I had a dishwasher problem and the contractors came out and got it fixed.

American Home Shield has been a good investment. We had some drains that were stopped up, and they sent a nice plumber out for that. He took care of it and he was in and out quickly. Everything was taken care of as needed. It was a good experience overall.

The Repair Shack came out and took a look at the dryer. They had to leave and go order the parts but they came back four days later and fixed it. So, that worked out well. The technicians were very good. The young man was very pleasant and seemed to know what he was doing. On the other hand, the furnace had to be replaced. And I was displeased with American Home Shield. They were absolutely terrible. Originally, I had our furnace checked and somebody said we had a cracked heat exchanger. I contacted the warranty company and they sent their own personnel. They confirmed that it had a cracked exchanger and they also confirmed it needed to be replaced. That started a lot of frustrating calls with American Home Shield to try and get that worked out. I was told repeatedly that the furnace that they were gonna replace it with would be the same furnace that we had, which happened to be a Trane. It is a good one.

I did have an issue recently with American Home Shield. The pipe came loose in the upstairs shower and the water leaked down into the garage and onto the sheetrock on the roof of the garage. The water ran to the side of the wall and down the wall into the hardwood floors. It was a big insurance claim. It was something like a $17,000 repair. I called American Home Shield and they sent Patriot Plumbing out to fix it. It was my impression that the guy fixed it. The insurance company paid for the sheetrock and the flooring to be replaced and for the restoration company to come out and dry the house out and make sure all the water was gone.

When we first bought this house, I bought the coverage with Home Shield and then the AC unit failed. They came out and they repaired it right away. It was great. Everything was wonderful. That was back in July of 2019. Since then, I've continued to keep up with it and then one day, we were out there grilling and we turned on the gas heater for the swimming pool so that we could use the spa. All of a sudden, we were standing there, and then there was a flash and a loud explosion. There was a ball of fire that blew the front off, so we were concerned. The pool guy from whoever American Home Shield contacted came out and looked at it. They said, "Well, everything's fine."

I had water coming out of my electrical socket and it was assumed that it was condensation from my air conditioning unit. The American Home Shield technician that came out said they couldn't do anything about it. I needed to call somebody else to come out. I called Home Shield back and they said they would dispatch another technician. But they dispatched the same technicians who said they couldn't do it. Home Shield needs to dispatch somebody else. Now, it's still just sitting there and not taken care of yet. There's black mold growing in it. I had another claim which is for my icemaker that went out. The tech came and they fixed it in a lot less time than what they said. The tech was great.

The service from American Home Shield has been good. Usually, when we call them, they handle the problem. The guys for the AC were very nice and courteous. Most of all, they were wearing masks. They had to order parts then came back but they were very good about it. They kept in touch with us and let us know when they were coming.

I get good service from American Home Shield. They're timely about getting me connected with a company that I need to fix the problem. It's just that it's a little expensive. I pay so much every month and then every time I have to use them, I have to pay again. I've gone a year without using it before. I think it's unfair to have to pay again when we have someone come out. Then it’s gone up from when we first started this. But I really can’t afford mine to have those kinds of coverage. Having a home warranty is important to me.

Big Orange came in to fix the tub and the shower thing. They put this plastic adapter in it and they also fixed my toilet. They were really helpful. They seemed really knowledgeable and talked me through everything they were gonna fix. They left it better than they found it. I sent in my claim through Home Shield's website, which was easy to use. Right after they called me, I was given an appointment.

Water was pouring out from the bottom of the dishwasher and it was not closing properly. I couldn’t run it for at least a month. The tech from All Brands came out three times to work on it and he had to redo the latches at the top. He explained what was going on and how I had an older model. He was very efficient, professional, and friendly. Also, Home Shield is very good at communication, especially with reminding me of appointments and follow-ups.

Tri-County Appliance came and diagnosed the problem. Unfortunately, the part that they needed for the microwave is no longer available. The control board failed. We have had to order a new appliance to replace it. That should be getting here today. They said they're supposed to be here sometime this afternoon. Were now in the third week of being without a microwave. The whole process with American Home Shield has just taken a long time. I've had claims with the water heater and several air conditioning calls, and those were pretty good. Until this latest claim, AHS has been fairly efficient and responsive, and then the job gets done.

I had some kind of electrical problem. I went online to submit a claim with AHS and it was easy. Then, they sent me a confirmation about the one who would be working on my claim. They gave me the phone number of the vendor and the people contacted me about a day later. They set up an appointment when they were going to be at the house and it took about a day. The tech was pretty good and really nice. He was pretty professional and I didn't have a complaint about his work. He did the job in about half an hour and everything has been working properly since then.

The dryer started creaking. The guy from Astro Appliance came out very promptly and fixed it. He didn't have the part the first time. He came on a Saturday and then came back on Monday with the part. He did get it going again and then brought the new part by Monday, so I was very pleased. I called the claim in to American Home Shield. I couldn't connect online. I don't think they had our paperwork entered yet.

The hot water heater was giving off a smell. I called Home Shield and they did their own legwork. The contractor did some repairs on it and fixed out the tubings. It's working fine now. They explained what they were gonna be doing and letting me know what was gonna be done and how long it would take. It was pretty simple.

I called in a claim for the ceiling fan. The tech that was sent out was very good.

I called AHS for a microwave claim and it was very difficult to get in contact with them. It took me over two hours waiting. Then, they sent a guy and I was told they couldn't fix it. When I talked to Quality Appliance, they said they're gonna send me a new microwave and to call again to get somebody else to do the install. We're still waiting and it's impossible to make a phone call. Also, my stove is not working. I called and they sent an appliance technician. He said it probably was the electrical and didn't fix it. Then AHS sent an electrician and he didn't fix it either. He said he needs permission from the company. I never heard anything from AHS again so the stove is still not working. I had a hard time with AHS and I'm very dissatisfied.

I've used American Home Shield a couple of different times mainly for servicing and it's good. They send out an email and say when it's time to service my furnace or my air conditioner and then I call and get it done. The contractors have all been great as well.

My recent claim with AHS was for a broken washing machine. Submitting the claim was fine. The person they sent me was a disaster though. It was a Kenmore washing machine and they sent Sears in. That guy did not wanna be here and he did not wanna work. He pretended he didn't know the model number of the washing machine. I had the paperwork. I handed him the paperwork. He was looking at it in the other languages saying there was no English. I showed him the English and he said he was gonna go out to his truck and call his boss, and I saw him drive away. I was without a washing machine for 10 days. AHS then sent a little independent guy. He showed up with a minivan and all his tools in it. He had it figured out in about 20 minutes, then he had to wait a couple of days for the part. He came back, had it in and running in 10 minutes. It’s working fine now.

Somebody I worked with has American Home Shield. He explained to me that he's had a few things fixed at his house and explained the process. I didn't really care about getting the service until I ended up having to buy a new stove that cost about $4,000. It was great with American Home Shield. I called them, told them what was going on and they sent somebody out right away. The guy that came out was training with somebody else but he seemed to know what he was doing. He knew what the problem was immediately and fixed it. It was some kind of a switch on the unit. The guy said that it happens quite often. He also said that that's usually one of the first things they check 'cause it usually goes out before anything else does.

Customer service at AHS is the worst that I have encountered. My circuit breakers broke. There are more than 1 broke therefore to be sure all was covered in one call, I called to place the service request instead of doing it online. They came out and marked 3 breakers needed to be replaced. AHS only approved for 2. I called back to request adding one more in but they asked me to place another service call which meant I have to pay for service call one more time. I disagreed and they said they will request for a call pull and will get back to me in 2 days. A week gone by, no one called me back.

I first submitted a claim in July of 2020. It is now 10/26 & I still have not been able to get my HVAC repaired under my American Home Shield warranty. They sent a contractor who does not do what he says he will. When I requested another contractor after he no-showed with no call twice, I was told I would have to pay another service fee. I have subsequently asked several times to have a new contractor at no expense to me. At one time, I was told that if resolution wasn't reached soon, I would be assigned a new contractor. I have requested one since then, but was again told I would be responsible for a new service fee. Over a month ago, the contractor came back out & said the coil on my HVAC was bad & he would let me know something about authorization the next day. That didn't happen. He answered my text once, but ignored subsequent texts requesting information.

I read several negative reviews and assumed that they were being dramatic and my experience was not going to be the same - do not make the same mistake. I submitted a claim on 8/10 for a refrigerator fix and it's now 10/26 with no resolution and countless failed calls with customer service. I've had to call over 10 times, each call lasting at least 2 hours (half of it on hold) and up to 5 hrs- with NO suggested solution each time and I have even been hung up on 3 times.

I purchased the AHS warranty when I purchased the house in June of 2018. I have been pleasantly surprised with the service and the expediency of AHS. I had to have plumber come fix leaky tub, great and quick service provider, next was the AC unit. Great and expedient service. Then I had issues with the inside unit, same - quick and helpful. Then washing machine had need of parts and service, took a while but did have friendly helpful service. The service this time for my refrigerator that went out 10/19/2020 and today is 10/26/2020 with no resolution.... I called the contractor. They said was to come... no response or call back. KINGDOM ENTERPRISES warrensburg mo!! Do not try them not willing to call or respond to multiple (Polite and friendly messages) just requesting to be acknowledged.

American Home Shield offers the worst type of customer service ever. I have created a service request three months ago, and I am calling every day to receive the service. So far, I have talked to over 20 customer service agents, two escalation team members and have made numerous attempts to find a manager to speak to. I am losing thousands of dollars just because of waiting for AHS. Every customer agent of AHS is trained to cheat customers and to make false promises. My claims are 100% legitimate and AHS agents each have confirmed their legitimacy, but for months no one is authorizing the contractor to do the work. I have asked for cashing out so that I can do the work myself, in principle AHS has agreed with this as well, but the authorization department won’t bother to take a minute and click a button.

This home warranty is the biggest scam ever, do yourself a favor. WALK AWAY! I called them for a leak, which supposed to be considered urgent... It's been 3 weeks and the leak is still going on. Of course they had charge me the first day! Now we are calling for a heater problem, we are Monday morning and they wanna to send us somebody on Friday! We have a 20 months baby at home and it's freezing! I've been asking for a manager to call me back, nobody's care in this company! It's a shame!!!

Be careful. Do not expect them to cover anything that is not a faucet or a simple fix. Customer service keeps sending me to departments that don't exist and put me back on hold. Called over 30 times in the last month. Please beware! You will eventually get to the point, you don't continue the claim because there is way to do it. Customer service agents are disconnected and are in the Philippines. This has been very disappointing.

Filing a claim was a fairly easy process. But it's not comprehensive enough if I have other issues. For example, I had two plumbing issues that I wanted to have resolved, and there's no place to put in two plumbing issues. I had some outside faucets that were leaking and also the showerheads. But I was only able to put in the showerheads because if I have another issue that requires a plumber, I'd have to go back and pay another $75 when it shouldn't be that way. So with that stuff, that probably could never be resolved because it's too complex, too many different things can happen. That’s my only complaint about it. However, the contractors that were sent out were hardworking guys. With my recent claim, the guy from Ready Services was great and nice. He had to replace three showerheads that were leaking. We were so happy with him.

The tech did his job correct. He was able to fix my unit automatically when he got here and he also gave me some extra pointers on what to do to maintain it. American Home Shield is good, but sometimes it’s frustrating. If there's one little thing that you didn't think of, it's better to troubleshoot it yourself before you call. The process could be a little faster sometimes. It depends on what's going on, but as far as them contacting me, that's never been the case. I've always had to contact them. Other than that, when they come, they get the job done. In the beginning, my refrigerator and my dishwasher were out at the same time and they were able to fix that. Having the ability to have them do multiple things at the same time is good.

My dryer wasn't heating up. I called and the representative told me that I would get a phone call within 24 hours from a contractor was assigned to my job. But it was a weekend so it was in 24 hours as a business day. It wasn't 24 hours on the weekend. I got an email from American Home Shield saying who was assigned, but I didn't get a phone call until Monday morning from both companies. The guy from Mister Appliance came out and fixed my dryer. He was excellent.

I called American Home Shield about my oven, stovetop, refrigerator and dishwasher. Everything had a problem with it and I did the claim all at once. The contractor got the ticket and they called to make an appointment. They even texted me when they were 30 minutes away letting me know and sent an email too. When they showed up the first time, they needed to order a part for the stovetop and the refrigerator. But they fixed the oven and the dishwasher. It was great, perfect and quick. They kept their distance according to COVID regulations, wore masks, cleaned up and left.

The dishwasher wasn't drying and wouldn't go through the cycle. Allstate Plumbing came out a couple of days after we filed the claim. They said there were parts they had to order. They originally said it could take a week or two. But then two weeks came and went, and we didn't get any call. I called directly to the plumbing company and they said that because of the COVID, it would probably take another couple of weeks. Well, it would have been nice if they had contacted me and not having to call them.

Patrick, the A-US Air gentleman who came out to do the HVAC system, was very professional. I liked him and respected him. He did a good job. The first time they ordered a part, they put it on, and then it stopped working. They had to order a module and Carrier was the one that paid for it because it was under warranty with them. That got squared away and then Patrick put it on. He was very good. I wish that American Home Shield had people like that to do all the work.

American Home Shield is great. It's only been a couple of weeks that we've been with them and it was very easy to put in a work order. I did one and they sent out On Time Plumbing. They were great. The tech came on time and was very friendly. The matter ended up being a simple issue and he fixed everything very quickly.

Our hot water heater wasn't working. I did a claim to American Home Shield online. Their website was user-friendly. The contractor got here within one or two days. They texted and said exactly the time frame. Then 30 minutes before they came, they called. They were on top of everything.

I've had American Home Shield for 20 years. I had them on rental and other properties. Recently, I put in claim for a leaking faucet and the experience was great. The guy came and performed the task. One part was ordered and that took a couple days which was a reasonable time frame.

I like that American Home Shield covers plumbing, HVAC and appliances. The toilet kept running and there were some issues with the plumbing and the sink. The plumber was able to fix that fairly quickly. He got in and he got out. I wasn’t here when the HVAC guy came, but my husband said everything went okay. There were some run over around the HVAC system and it's dried up since then. I haven't seen it so I'm sure whatever was wrong with it, he fixed it. We did receive the report late. The plumber gave it to us the same day but the HVAC guy gave it to us over a week after, and that was one that I would improve if I could. They could send their report a lot sooner.

We had a leaky faucet. The American Home Shield website was very cool. They give you a timeline and they will give you a call back within 24 to 48 hours. I got a call back earlier than that. The contractor went through what was wrong and step-by-step instruction. It was very smooth. The faucet was good since they came out. Overall, the experience was great.

My hot water heater wasn't working. We brought in the electrician and he did an excellent job. A plumber was then referred to come in. He did an excellent job. He called his supervisor and his coworkers to try to work through the hot water issues. I've been waiting for several weeks because a replacement hot water heater was supposed to be ordered. But I have not heard back from American Home Shield and I haven't heard back about scheduling for when the technician is gonna bring in the new hot water heater. I would like hot showers instead of cold showers.

I submitted a plumbing claim with AHS and the tech who came out knew what he was talking about. He was in and out. But the other part of the claims process really sucked. I called back to check on the status on the 20th and AHS said that the water heater had been put on order. I called back yesterday and they said it wasn't ordered until the 22nd, two days after I was told that it was already on order. I've been without hot water now for two weeks. Plus, I have a $500 bill that I'm going to have to pay the plumber as well as $250 for modifications to the waterline. I also have to pay $250 for the permit, but I don't know why I would need a permit to replace the hot water heater that's already there. But that's an extra $500 that was hidden in the cost of the job, plus the $106 service call that I had, plus the normal $80 monthly payment.

I was a real estate broker and I had a contact so it was easy making claim with American Home Shield. It's a little harder now but we're successful in getting through to people we need to. If a claim is not complicated, it's just fine. But we had some difficulty with the last one. It turned out it was some kind of a COVID-related product delay so we went back and forth with some folks. The technicians who came were from Flash Garage Door Services and they were great. But there ought to be another place to get the part. It turned out they got it from the manufacturer. But the issue got resolved. The part came in and everything turned out okay. I've never been unhappy with American Home Shield. I got a few customers who had some difficulties getting some major repairs done but it all got resolved eventually.

I submitted a service request around June and it never got fixed until almost October. It took long for the contractor to come out the first time, and then after the contractor came out, it took us forever for them to submit the paperwork for service. Everything with them is drawn out and I had to keep on calling to find out what the next step was. I've never had a problem with American Home Shield, but I do a lot of the legwork for them trying to figure out what's going on with my claim. If I don't call them, they don't call me. Other than that, I was satisfied that the technician who was sent out was awesome and he got the job done. He was very knowledgeable and he knew what he was doing.

Submitting a claim online with AHS has been easy. But sometimes, if I have one service request, and I would try to combine them together, it would not let me. It would not tell me anything. If I do my refrigerator then, if I do a faucet, then it's not gonna come together. That's the only thing I have difficulty with online submission. So I had to call AHS. On the call, there was no difficulty because they explained it. If I have any questions, I ask them first before I request the service. Other than that, everything’s great. I recommended AHS to many friends as well who are recently buying a home. I had recently four friends last year, and this year as well.

I had a plumber here today. There was a little mishap on the plumber’s part, but it's been resolved and he was great. Overall, AHS has been good. It's been easy to file service requests via the telephone. The customer service reps are very courteous and polite too.

I needed a tech to repair a dishwasher and when I filed a claim online with AHS, it was easy. The tech who came out was great as well. He was very professional and he had a sense of expertise in terms of what he had to do. He was courteous, clean, and got the job done. We have AHS for a few years now and we use them for a couple of different properties. They've always been very responsive and had work done on time.

I submitted a claim for my garbage disposal which was leaking water from the bottom. American Home Shield kept me updated and said they had already assigned a contractor. The sent an update saying that an appointment had been scheduled and that the contractor would reach out to me. The tech called when he was on his way and he asked if I was gonna be at my place. He came, serviced my disposal and said that the bottom had already rotted out. So, he had to replace the whole unit. Overall, I love American Home Shield. Their warranty saves me the hassle of having to go find someone to do a job for me. It's a lot easier for me just to contact AHS.

We had an issue wherein the condensation was leaking. My husband bought Flex Seal and put it around where the water was leaking, which was a piece that came out from the drip pan. I informed American Home Shield and the first company they sent that when the drain started leaking, my husband needed to stop the water from dripping everywhere. We also had a broken drain that's connected where the condensation comes down on the drip pan. The technician from the first company called it a screw but it's not a screw. It was a plastic drain piece that's screwed in. The guy saw that that was broken. He said he was gonna replace that piece. However, he took it and replaced it and then he gooped up some Flex Seal instead of using plumber's tape or doing it professionally.

When there was something being heated, whether it was water for a cup of tea or frozen vegetables for dinner, I would start to smell something. I described it to my wife as like burnt hair. It was only intermittent, when the microwave was running for more than a minute or two. If we’re just warming something up for 30 seconds, it didn't happen. I noticed that a couple of weeks before my wife did and when she noticed it too, we were going to call in.

My AC died, and it ended up being a dead fan motor on the exterior unit. The guy from Total Air Care diagnosed it and dropped out the unit within like an hour. It was pretty quick and seamless. He did a generally great job and he was friendly with good customer service. I was mainly happy that the issue was resolved very promptly. I made the order online on Sunday, and then by Monday morning, I had someone here fixing my issue. I feel like it was done about as fast and as well as it could've been done. They were friendly and effective, so I'm a satisfied customer.

Initially, the rep from American Home Shield mentioned that the contractor would call me but I had to call the contractor. Koning Mechanical Services came out and the preventative maintenance screening went well. They were excellent. The guy was very thorough, knowledgeable and professional. I turned the heat on a couple days ago and everything was fine. It's functioning well. When I first bought my house 16 years ago, I was with American Home Shield for the first 10 years. I went to another home warranty company because I was disappointed with the service and then, I was disappointed with them so I came back to AHS. Anything can happen with any kind of service but it's worth the expense to have that coverage.

We had American Home Shield in Arizona and when I came back to Colorado and bought my townhouse, I signed up again, and that was two years ago. Recently, I called them and they sent Allstate Plumbing out. They did a good job. The water heater wasn't working and it needed a little box down at the bottom. I had a neighbor check it and he thought the pilot light was out but the technician said he couldn't see the pilot light. It was way back underneath. That whole box with the dials that tells you how hot it's heating the water was all replaced. I called Allstate Plumbing because the technician was very good. I was being a little bit of a pest. I kinda watched and asked what was going on and he explained everything and was extremely polite. First he had to come diagnose and decide that was what he needed then they had it the next day and he came right back.

AHS has been great for me. I had an issue with the AC recently and the guy who came out was very professional, on time, and communicated well. Before he came, the AC wouldn't turn on and when he went on the outside part of the unit, there was some electrical something going on. He had to replace a couple of parts so it would turn on and he had all the parts with him. He fixed it right away and that was pretty awesome service.

It's expensive to keep a house up. I have AHS and I usually get my heater done every other year of service. Recently, I had Ace Mechanical Heating and Cooling come out and service it. Their guy had to fix a part and had to order everything he did. By the end of the week, it was all fixed.

AHS service has been pretty good so far. I've had to call a few times since I've been in my home. When I was trying to get my light company to come out and check some things in my house, their guy said he couldn't because of the issues that I had. He said that there was dirty air coming through from my attic and someone needed to check it. I wasn't getting the proper air into my house. My heating unit is in my attic. When I turn my heater on, it would blow cold air. I called AHS and they sent Massanelli Heating. My mom was there when the tech came. When he had an issue, my mom called me and I spoke with him. He was fine. He got my heater working fine. But there were some other things that he said he would have to check on to see if it was covered or not. We had to go out without air for like a while because we were waiting on pieces for my outside unit to come in. Other than that, it's been pretty fine.

When I had a furnace cleaning, the tech came in and cleaned. He was good. But the refrigerator claim was absolutely horrible. The technicians were fine. But I had to go find my own technician. American Home Shield didn't have a technician that could work on my stuff. So it lasted for almost six months. They promised me they were gonna reimburse me all of it and I've got ¾ of it. I haven't got all of it yet. Their reps tried to be friendly but nobody ever had proper answers. Nobody could tell me anything or anything that was wrong. When I sent my invoices in, nobody would tell me that they received my invoices and they kept on telling me that they couldn't find a way to tell me if my invoices were out there. Then every time I called, I was always on hold for an hour and a half. So it was horrible.

The blower fan on the furnace did not work. The technician got down in there and assessed what was wrong. However, he kinda left without talking to us so I called his company, Command, and they said he had to get a part. He apologized for not telling us what he was doing and that he left. They got the part from Friday to Tuesday and the same technician came in. He's pretty knowledgeable and knew what to do. He got everything hooked back up again. The Command office people called frequently and texted so they were very good. The Home Shield experience was good too. They are a great company. They got on the problem we had right away and the same day had made contact with the repair people. The repair person was there the same day so you can't fault them for anything there. They were very responsive.

When I requested for service, the process was very easy and American Home Shield had a very quick response time. The technician looked at my air conditioning and said it was going well. This unit is in an apartment building and the system sends cold water and presses air. It wasn't cold enough but in a certain area, it was really cold. I didn't understand it, so I kept turning on the air con. I came from a house with a different system and I wasn't used to the one in the apartment building. The issue was not something to be fixed.

Last year, the technician I got through AHS was no good. This time, I got a better technician who came and fixed my HVAC that had no hot air. Now, everything is perfect. They said if the problem comes back in six months, they would fix it. AHS provides very good service but some techs are not good.

I used the American Home Shield online account portal for the claim. Everything was clear out there, so I didn't have any confusion. What we saw was the top section of the freezer was freezing up. And then the bottom shelf was freezing. After the repair was done, it was a top shelf that was freezing. But when he inspected it, he said that it was all fine. It could be just a misalignment on the door. But it was all fine after that. The guy from AH Appliance Repair who came in also came in for my previous repairs as well. He was very accommodating. At the same time, he was very good in explaining what needs to happen post the fix. It was a very good experience.

The socket was working on Labor Day. Then I went to plug a lamp and the light didn’t come on. I was moving a lamp around and I went to plug it up, and that wouldn't come in. I went to the next one and it didn't come on. I went to the next one and it didn't come on. So I called American Home Shield. The experience was good. I also told the rep that the lights on the outside didn't come on, and I didn’t know if all of that was a part of the socket. Everything on that side just wasn't working. The contractor that came was nice. He told me that he had to go and pick up a different kind of socket, whatever the little plugins that he said that he only had one color. He came back and replaced it. For that particular claim, I was very satisfied. However, I still have a claim and I'm still waiting for my unit to be replaced. It's been a month now. They called me the week before last and said it would be Thursday of last week. They didn't call and come and set a time.

The washer wasn't draining. We put a claim in with Home Shield on a Saturday afternoon and the contractor called me Monday morning. They opened at 9:00 and they called me just after that. They were able to come out the very next day and they replaced the drain pump. It took them all of 40 minutes and everything's been fine. This was our first claim and the process was very easy overall.

I called American Home Shield for a toilet issue, and the service contractor took care of it. The guy was courteous and had professionalism about himself. I didn't see anything out of the way than any other contractor I've dealt with. So far, so good.

This is the third house we've had Home Shield for. One that we had is that our son was living in. When we moved into our house in Minnesota is where we first took out the warranty. When we came here, we did it again. Sometimes, when you call in on the phone to set something up, I've had difficulty getting through. And I know that sometimes, the suppliers have told me they have difficulty. They have stood on the phone for so long, on hold, before they can get through. But that's the only thing. The Rite Choice tech cleaned the furnace and everything seems fine. It's a very old furnace. But it's clean.

The rep from Epic Mechanical did a good job and he was nice. But there are some stuff that we have that has not been resolved like power that's tripping from one to the other. Still, American Home Shield has been great. We renewed them from when we bought the house because we've used it so much. It has helped and it has done a good job, so we’d better keep it just in case something else happens. We've had them come out for water, the HVAC system and twice for the electrical.