American Home Shield Reviews

American Home Shield was very thorough. Submitting my claim went great. My husband said the contractor who came out from JB Lock and Key was a really nice guy.

American Home Shield sends someone out within a week. Sometimes it's much quicker, but this last one, we're still waiting for them. They came out and they diagnosed it, and now we're still waiting for them to bring the part. And sometimes with Home Shield, they wait for the thing to practically fall apart. We've had this item repaired a couple of times, and instead of going ahead and saying, "It's now over 20 years old, we might as well just replace it," they drag it out. But GM Appliance Service came out tp the rental home and repaired the dryer. The contractors were professional and knowledgeable.

American Home Shield is good, and I am satisfied with them. They explained the warranty and they explained the parts they did not cover so I knew that ahead of time. When I saw that my water bill was high, I had to call the city of Greensboro. They then told me that I could possibly have a leak. Also, they told me that the hot water I have was in a terrible condition. Dave’s plumbing Repair was sent out by AHS to service the plumbing issue. The technician saw all the damages and the condition that the hot water heater was in. It was in terrible shape, and it could have went out on me any minute. The water heater needed to be replaced as soon as possible, and it was replaced.

Claims with AHS are easy. Currently, I have a problem with my heater that is still not resolved and AHS is still working with me. My heater is getting to the point where it's gonna have to be replaced. I can turn it on and it would cycle a couple of times but then it would come on and blow cold air. Unless their contractor catches it blowing cold air, they can't tell me what's going on.

Consolidated Mechanical, the contractor that was sent out, was fine and prompt. It did not take more than a half hour to get my AC problem fixed and he knew exactly what it was. It was a fuse outside and he took it off, put it on, and fixed it. It was a great experience. I’ve been pleased with American Home Shield when I’ve had to call them. I have been with them for so long and this year, it seemed I have to call a lot more.

Going online is good to use for claims. Through phone is a lot of waiting. Then AHS sends somebody within 24 hours. The contractor for the dryer was very nice. He came several times to fix the problem. He finished the job, so we’re pretty satisfied with him.

My relatives had good experience with them, so we also got them. When my heater wasn't working, I filed a claim online. Because of the bad reviews that American Home Shield got, I did a search of the company they were going to send me, and Ample Air System got very high reviews. They came out and there was no issue with timing on them coming out. They were very knowledgeable and they were able to fix my problem. Everything seemed to work well the way American Home Shield's service was structured. If something is not working correctly, you put the claim in. Then in less than 24 hours, I got a response saying that they've already assigned it to somebody.

There was a leak in my bathroom and the technician from RK Plumbing fixed it. He was very professional and nice. Everything is working perfectly now.

My husband and I purchased a home warranty policy from AHS when we bought our house in 2015. Recently, we started to have problems with the ductwork and we were getting sick often, so we decided to have it looked at. We were told we had mold and condensation from breaks in the ducts and bad seals, as well as fiberglass from the plenum. The ductwork is original to the house (built in 1980) and had never been serviced. According to the contract, the breaks in the seal and wear and tear due to normal use (not user error) were supposed to be covered, and were noted in the report from the contractor, but we were denied the claim because there were "no mechanical failures" since "air flowed through the ducts".

I called regarding a dryer that was not heating, I paid $75 for a technician who requested change for the dryer. AHS asked me to select a dryer and pay for it, then provide the receipt and AHS will reimburse me. I bought the dryer for $575 and it was installed by Home Depot technician, I submitted the receipt to AHS, they said I have to pay another $75, and they will be paying me $480, I said OK.

My husband and I got married in 2017. We had AHS on both houses. We decided to live in my house and sell his. He moved in in 2017 and called 3 different time to cancel the AHS on his house and we thought all was taken care of as we were assured twice before. Now, in 2019 I find that we have been paying on the house we are living in until August 2019 and then they started taking money out of our account on the house he sold in 2018 and the warranty on the house we are living in was canceled. So, in essence we have been paying for a warranty on a house that we don't live in since August 2019.

I have just had a Hot Water Heater replaced under my American Home Shield warranty. My contract clearly shows the Hot water Heater being covered as well as all related parts deemed necessary except. Auxillary holding or storage tanks- Noise- Fuel storage tank and energy conservation unit. I needed to have an expansion valve replaced due to the old heater not having one. This is a code requirement where I live and they cannot install a new water heater without this valve.

Ultimately they did what I thought they should have done initially, which was to do a cash option to buy a new appliance. They gave me a set amount of money so I could buy a new washing machine.

The most recent claim with Choice 1 was to repair the refrigerator. The icemaker was not producing ice correctly, and that unit was replaced. Then on a follow-up to that, as a result of that particular repair and also replacing a filter, the refrigerator no longer produced the water. Choice 1 elected to take care of that without entering another claim back to American Home Shield as it was a byproduct. Being a very fine company that has paid close attention to us, they came back and checked on it after advising us to totally defrost the refrigerator. We followed that, which was a little inconvenient. Then the tech came back to check on it and make sure all the settings were correct, and we are now working with a good refrigerator. So, Choice 1 is an excellent company.

I had an issue at my rental property where my tenant had just moved in. Both showers were backed up. I asked American Home Shield's rep to see if they could get someone to come. Their tech from Premium One Plumbing was able to come out right away on a Sunday. Whenever I've had something that's urgent, they do their best to make the situation better for me.

I like Patriot Plumbing. They were pretty fast and efficient. The problem was in the corner of my closet and I didn’t pull the closet thing out. So, I was like, “Lord, I hope the person can fit back there.” The second time, I had it moved because that was like the structure in my closet. I had to remove one part of it when they had to replace it. But they were concerned if they can even fit in there because I could barely fit in there. So, I did say something to the guy when he came. He was early. He came at a good time. I was able to go to work on time that morning. The second time, they gave me a different window than my actual appointment. So, I waited there a lot longer than I would’ve wanted to. But it’s okay.

Fast Response Heating and Cooling came out to do the maintenance on our unit, and they were prompt and right on time. It seemed like it was a very quick checkup because the tech was here for maybe 15 minutes, but everything is working all right so I have no complaints. However, with heating and cooling, there's a gap that's left with Freon because of the expense and so they took it so they don't have a big outlay. But heaven forbid if we have a leak 'cause the full charge of putting in Freon is $350 to $400. So, it's a shame that they dropped that. Other than that, we are very happy with most everything else. We've been with American Home Shield for a good 20 some years, and our whole family has them.

My sister had American Home Shield and she told me that they were really good. I went ahead with them and I've had them for about six months now. I submit my claims over the phone and my experience has been good. The contractors normally call me within a day or two. I'm pretty satisfied. But there was something in my pool that American Home Shield is not covering, and I don't understand it. I've talked to some people and they told me that they have covered it. So I'm kind of a little bit upset about it.

I’ve had some good and bad experiences when filing claims. First of all, it takes about two weeks for the money to be transferred from the close company over to the warranty company. Until that time, I can’t submit any claims other than getting the house rekeyed. I wasn’t happy with that because we moved in and we had a bunch of stuff wrong, so we had two weeks that we had to wait. But once it got activated, then it was super easy to file a claim. The first time, I did the rekey, the only thing I could do was call them. After that, I do all online and that’s super easy. However, their people didn’t speak clear English and didn’t understand clear English. That was a little bit frustrating too, but we worked our way through it. They said that the contractor should be contacting us within 48 hours of filing the claim. They also gave us the contractor’s number and told us that we could also call them.

My air conditioning stopped working, it wasn't blowing air. Comfort First Heating and Cooling came out and replaced the blower. And then, it still wasn't heating, so they came back out and they did another repair. But it still wasn't working properly so they were determined that it needed a new system. Now they're replacing it. The tech came out today to do the estimate for what I was gonna have to pay. The tech was very polite, respectful and professional. I have confidence in what he tells me. He tried to repair it and there was really no way to know that these other parts would not work either. The system was built in 1985 and when I bought the house six years ago, that's the reason I got the warranty. I knew that thing wasn't gonna last. It lasted six more years but it was just outdated.

I've been with American Home Shield for less than a year and I normally submit claims online. It's easier. My most recent experience with their contractor, Always There Appliance Repair, was great. They did good. They usually have a part turnaround quickly. The tech was always very diligent, polite and respectful. He diagnosed the problem quickly. In fact, the same guy took care of us twice.

I've been a customer of American Home Shield for 15 years or more. I submit claims mostly online. Their website is good. When I needed somebody to check the washer, they sent MS Services the next day. It was really fast. They replaced it because they couldn’t fix it. So, I got a new one.

Everything went really well with my issue regarding the pipe going into the stove. It had to go to a different gas line to run to the stove. The contractor American Home Shield sent was able to fix stuff. It took them a few days but it was a lot worse than they thought it was gonna be. Moreover, they came right away. They have been the best contractors I've ever had come up to my house that AHS sent out. AHS is really convenient. When stuff goes wrong, I just give them a call and they send somebody out.

American Home Shield handled my claim great when my furnace would not click on and wouldn't light. The tech from Nolan Harper showed up that afternoon, three hours after I started the process. They had to order a part and come back the next day and put it in. The only issue I have, just like everybody else, is when I call AHS they outsource to the Philippines or India and I couldn't understand them, so I usually ask for an American rep. Also I hope they could put my monthly rate back to where it was. But AHS has been doing fine. I've had them for probably 5 years and the contractors have been good. It's a comfort to have it. They fixed my washing machine once and my oven as well. I recommend it to everybody I know -- family and friends. My son also has it.

We were buying a second home, and it was like 15 years old. We wanted to cover any issues we might have with it till we could bring it up to speed. Most people seem to think American Home Shield was reliable, so we went with it. I’ve used their website twice to have things done, and it was straightforward enough. The issues we had were very minor and very inexpensive. But it wasn’t quite as clear whether I needed to call the company or not once they told me who the company was. So I called the plumbing company myself. Once I called them, I realized that they were getting ready to call me, and that American Shield had already notified them. But that's a minor thing.

We’ve had AHS for a while and sometimes they do good; sometimes they don’t. But more often than not, it’s an AHS problem; it’s not a vendor problem. AHS would send somebody who doesn’t know what they’re doing and the contractors are not the cream of the crop but they can get the work done. Most of the time, the issue is that somebody didn’t call, somebody didn’t take the claim right or somebody didn’t follow-up.

We made a claim over the phone for the garbage disposal. Everything was pretty well-spelled out as to when we should expect the contractor to come out. The garbage disposal was not working, and they ended up replacing it. I was satisfied. American Home Shield was okay, except sometimes you can almost take care of the issue with the $75 fee. Garbage disposals are not really expensive. We could’ve put our own in. But as far as what American Home Shield did for us, they were good.

I'm very happy with American Home Shield and they're great. The heating company they sent out was fantastic too. I had a wonderful electrician come out in my second to last visit, and he recommended that they dig up a couple of lines 'cause my lights were out. However, I was disappointed to find out that they did not allow him to do that. I'm a lawyer, and lawyers are the worst at taking care of ourselves. I didn't take the time to read my warranty so maybe they're right or maybe they're wrong. But that was the first occasion where I needed them to do something a little larger than average and they didn't do it. Still, I like the company a lot and I have been with them for about 2 years already.

The water line broke in the yard and American Home Shield sent somebody out. The initial customer service with AHS was great. Right off the bat, the plumbing company told us that they had dealt with this thing with AHS and that they would deny it. It's crazy that these companies already know that American Home Shield is gonna deny your claim before you can get a response back from them. Sure enough, AHS declined it. This is the second time that I've had a claim denied by them and I'm asking myself why I even have them.

I’m satisfied with American Home Shield. Since we have older appliances, it’s easier just to pay the 125 deductible than to buy another one. My most recent claim where Ramey Appliance Repair came out went perfectly. The contractor did exactly what he was supposed to do. He fixed it right up. It was my dryer. It sounded like the motor was going out because it was getting suffocated. So, he did a few things, changed some few things, and cleaned it out really well.

We had two claims in a row. One for the garage door and the other was for the refrigerator. AHS contracted Cd's Appliances for the latter and a very nice man named Josh came. He diagnosed the problem and said they had to get a new part. That was on a Thursday. He said the part could come in in time for me to get the refrigerator done that week, but if it didn't, it would definitely be here by Monday. He would be calling me by the first thing Monday morning. He said that was most likely to happen so I shouldn't be disappointed if I didn't get the refrigerator done in the weekend.

Mister Plumber was sent out the next day after we filed a claim online to check a leak. We had a great interaction and things were fixed immediately.

So many things are not lasting and not lasting very long at all. And as a result, American Home Shield provided the service and the warranties for different appliances and different other necessary things in the home that seem to be going out more quickly today. They’ve been very helpful when I submit a claim. We just had an occasion where we needed new dishwasher racks and they were very prompt in setting up an appointment. Now, they have six choices of places that they could choose from for that particular job. And the person that came out, Sears, was really awful. I called them and they immediately said, “No, you don’t need to deal with that.” They switched me to another appliance company that came out immediately and corrected all problems.

The contractors that AHS sent for my AC claim were good. They fixed everything that needed to be done. I had to go online to submit the claim and it was easy. I just had to go and look for an email that I’ve used before that has my account number and that way, I don’t have to remember my password and/or login, and then go from there. But if they had an app, it would be so much better. But I’ve been really pleased with their service up to now and everything’s working as it should.

This has very poor customer service. They’re great when you sign up. They call you and I’m very responsive. What is they start taking your money they don’t answer the phone. They put you on hold for an hour and they don’t call you back. After the poor service I attempted to Cancel the account in September, as of December to still take the money out of my bank account. Multiple calls. Multiple customer service reps, David use the closing account. I had to call my bank and have them put a stop hold on American Home Shield. Don’t waste your time. You’ll regret the POOR customer service yes ma’am.

Updated on 02/10/2020: I can't update the review I posted on December 10th, but they just keep getting worse. They finally got their required 2nd opinion "contractor" to show up at my house (after no-show). I put contractor in quotes because this person showed up in baggy sweat pants, in an unmarked old Toyota Corolla, no tools, no business cards or anything to make him look like anything other than a serial killer. He briefly looked at my boiler, played with my dog, used my bathroom and left. He didn't write anything down or give me any paperwork.

This is the worst company I have every worked with. I am writing the Better Business Bureau. I have been trying to get may HVAC unit repaired since May 2019. It has been nothing but broken promises. Lies.

I like the fact that all I have to do is request a repair and within a few hours, Home Shield sets something up. I used to do it on the phone but now, I can do it online, so I just do it online. The contractor normally calls me within 24 to 48 hours, depends on if I get it on a weekend or not. They always work around my schedule and they're always very prompt. 99% of the people that I've had to deal with were fabulous. The ones that I didn't have a good time with, they weren't able to fix it. I tell them if I don't want anybody from a facility again. And when I had to call somebody back, they're always really good. It's always been wonderful.

Updated on 12/26/2019: Absolutely useless. NO dishwasher now since before Thanksgiving. 2 companies have been out first one 3 weeks messing, second one a further 2 weeks. Had message from AHS was on monday Dec 23rd (after call from repair company saying they could not find one of the parts) saying technician would be at my house on Xmas Eve between 1-4pm. I rushed everything to make sure I was home so we would have a dishwasher when I had 10 people in the house. HE NEVER TURNED UP. I called him to check. He Never called back. So I wasted My whole afternoon on Xmas eve for NOTHING.

Navigating through the website to submit a claim is very easy. When I had a couple of plugs not working, Southwinds Electrical came out and did well. I have a billing issue with American Home Shield. They charged me double for two months in a row. So, I have paid about four months’ worth of coverage in a two-month period. I think it has been resolved, but I won’t really know until the next billing cycle.

The Appliance Guy was great. The technician was extremely nice. He came in and he looked at the washing machine. He said it was broken and that I couldn't use it. He reached in and he shook the tub, and he said if they had to repair that, it would cost more than a new machine. He said it was no good. He let American Home Shield know about it, and then they contacted me and told me that I should pick out a new machine. They gave me several options and I picked out one, and I got a new machine.

My most recent claim went fine once American Home Shield got Cooper out here. The first company never showed up and never called me back. So, I called American Home Shield, they tried calling them, didn't get a response, they immediately put somebody else on there and they were excellent. American Home Shield did an excellent job and so did the company that came out.

The claims process is definitely easy, and it’s all online or over the phone. I just tell them what’s going on, and then they schedule appointments, people start calling me, and everything happens. But to improve their service, if they’re gonna be sending another person out, they should call the insured person and say, “Hey, we’re sending another person out.” Because in my latest claim, there was a miscommunication and I was not aware I was gonna have more than one company come out to me.

There was no hot water coming out of the water heater. I called AHS for a service and the contractor that they sent out was good. It turned out that it had to be reset and the button that controls that locked it down. It had to be turned back on because there was the sensor that had humidity, and that triggered the whole thing to turn off. Now I have hot water.

American Home Shield's service is excellent. They sent out Lubbock Appliance and Repair for my first claim, and they were good. They just got in and out, they were very friendly, and they did their job. American Home Shield was a referral from my son-in-law and I've had them for about 6 months now. People are probably skeptical to use this kinda service, but I was very impressed. It’s reassuring to know that whatever breaks, they're gonna send someone to fix it and I don't have to worry about some astronomical fee all at one time.

J & J Appliance Services went out to service the washer which was leaking on the last cycle. The tech found out that it was just one item that needed to be replaced, he replaced it and it’s working perfectly now. Three days before I called about it, I got to check it out and thought that the back pipe was loose. I looked at everything and it seemed that on its last cycle was when it started. So, I figured that it was something with the washer and not with the actual hookups. That was when I made the call to AHS. The rep I spoke with over the phone was very good. I really appreciated it. They were able to get somebody out here very quickly and the whole procedure was pleasant. It was very well-maintained and they gave me all the information I needed.

American Home Shield was the warranty that was provided to me by the seller. Submitting a claim online to them was awesome, and I would call if I had questions. Their website was easy to navigate at and it was simple. They would reach out within 24 hours of me making a claim, and then we would schedule a day. The worst contractor took three days, but everyone else was quick. With our plumbing issue, Wilk's came out and they were quick, seamless, and awesome. I don't know a thing about plumbing and they explained things that made it where I can avoid having another issue in the near future. What we have in front of us, there is more opportunity to be able to get more things done if we have a home warranty, so it is awesome. If I could renew every year for as long as I owned the home, I will.

I've been with AHS a long time and they do a pretty good job. One time, I submitted a heating claim and they sent A/C Rescue Inc. The tech found that there was wrong wiring on the board outside and he also found that my unit had too much Freon in it. He knew what he was doing and fixed my problem in about 45 minutes. He did an awesome job. I had a contractor out last year that I didn’t like at all. They were gonna charge me a lot of money to do the work and the new tech just fixed the same problem when it happened again this year.

With the issue for the master bedroom, it looks like the aerator just needs to be replaced. And the issue for the kitchen faucet, it just needs a cartridge. We knew that when the plumbing company came out to first attempt to repair it. I called American Home Shield and I said, "This is what the plumbing company is saying the issue is. What steps do I need to take? This is the issue, they're gonna submit their invoice, but I need this taken care of." We're now past three weeks. Unfortunately, we are still waiting on everything to get fixed. There has been a very bad miscommunication between AHS and the plumber. There were times where every time I would call in, I would ask AHS, "Can you please refer back to the notes on December 2nd. There's notes that said AHS will order." And I would say something and they would agree with me, but then say the opposite. "Yes, ma'am. It doesn't show that."

American Home Shield's system is really good and I really appreciate the home warranty. With my home being older, there are naturally a few things that could have issues. And a $75 claim has certainly been a massive saving over what I would have paid for repairs. I also appreciate that so much is done online. It's very clear and easy to report claims and get things going that way. It has been a very straightforward, easy to use system.

The dryer was making a loud, squeaking sound, and it was nerve-racking. A couple of days after I submitted the claim, a technician from Exclusive Appliance Repair was sent out. He didn't get the issue fixed quite the first time, but we have no problem with him. He said he had to install a pulley since there was something wrong with the pulley that turns the tub when it's drying. He had to make a second call on it and it was a couple a days for the part to get in, but he came right away. It only took about a day for him to get out there again. So, he installed the missing part and he told my wife what he did to straighten the dryer up. The dryer is working fine now and my experience was good. With American Home Shield, the only problem I have is it's expensive. But their service is fine.

I had an inspection before I turned my heating system on, and they detected a leak. Then I called American Home Shield. Jet Heat & Air came out to check my heating system. Another company had come out and there was some controversy about whether or not there was carbon monoxide leaking. Then, Jet came out and said there was no problem, so I went and bought carbon monoxide detectors for every room. So far, they haven’t gotten off. The people who came to our home were very good and very professional. I've had American Home Shield for about 20 years, and for the most part, I’ve been satisfied.

I go online whenever I make a claim and the American Home Shield site has been fine. When I had an issue with my furnace, they assigned A-1 Quality Care to me. Within 48 hours, the contractor came out. It was very prompt and the contractor was excellent. Since then, we have had people checking on the furnace and everything seems to be fine. Before that, we had a very minor claim for a ceiling fan issue. That was addressed and resolved completely.

Bissett Plumbing was good. They were sent by American Home Shield for a leak on the tank on the back. The washer gasket had worn out. It was easy submitting the claim to AHS.

We got American Home Shield back in July and we’ve had two claims. Both of them were handled perfectly. Usually, submitting claims over the phone is better because you’ll never know what questions are gonna come up. For my water heater, the contractor came on the same day I submitted the claim and replaced the water heater. They were fantastic and did an absolutely great job. I’m a happy customer.

I had a claim regarding an electric issue in a property I'm renting out. It was my understanding, when I spoke to the technician, that all it was, was a tripped breaker. So, that was an expensive flip of a breaker. AHS seem to be fine in the three years I was with them. They had something on the internet and I chose them. I had noticed lately though there are some that are less expensive. When the contract’s up, I’m certainly gonna do my due diligence and shop around.

I called to submit the claims and that service works out well. American Home Shield and Dave’s Lock & Safe both did a good job. The contractor came in a good amount of time and they did the locks like they said they were going to do. I also had a water issue and the plumber that they sent did a good job. I have been pleased so far, and they have sent good people. AHS has worked out for me.

I submitted a request on a Saturday to American Home Shield for my tub that wasn't draining and they accepted. Alto Sewer Service was out by Sunday morning. So, the turn time with the request was exceptional. And then, the gentleman who did the work was very polite, knowledgeable, and respectful, so everything was good.

I was in the service for 28 years, so we’ve been moving around and this home is where we’re settling down. With it being an older home, we got the AHS home warranty added on to it just in case something was to go wrong. I've only had them for about six weeks, but I’ve already called them out twice. They were both plumbing related and both were resolved phenomenally. Both of the plumbers they sent out were fantastic. I didn’t know what to expect when I called AHS. I thought it’d be a bit more difficult to get stuff done, but it’s been very good. They just asked very few questions.

We've had American Home Shield since we first moved into our home, about year and a half ago. This was our first time calling in for service. We noticed a tiny pinhole leak in a pipe in our basement. This was on a fully accessible pipe, mind you. We were happy with how quickly they dispatched someone to our house, however the good feelings stopped there.

American Home Shield has been awful, our furnace stopped working and it winter here in Massachusetts so it’s very cold. We paid our $100 and submitted our claim. 1st contract they send does know how to fix oil furnaces, but submits the claim that he completed the work when he did not. So we call and have to argue with the woman in the call center who I can’t even understand because she speak broken English. Then they send the 2nd guy out who gets our furnace running.

This is not a reflection of the overall level of service provided by AHS. Some of their call center Representatives, however, are not representing the company in a favorable light. Today I was left on hold for 18 minutes while the rep called the vendor to reschedule my service. She came back on the line to tell me the vendor had my account under the name of the person that used to own my home 6 years ago.

We put in a Service Request on October 10th as our Electrical Heating unit was not producing heat. It is December 9th and we still have no heat. I should stop the review there... 2 months and no solution. Unfortunately, our bad experience with this company does not come close to ending there. Our sensor in the Heating unit went bad and would not produce heat, AHS's contractor ordered a replacement part and it has been on back-order for 2 months with no timetable of when it will be come in...

So, most people probably looking at an additional home warranty for the same reason I did about 5 years ago. To have a peace of mind when the big stuff (air conditioning, etc.) happens. Well better save that $80 dollars a month yourself, because they will only cover up to $1500 and that is at a good day. They rather string you along and try to fix something half **.

My washing machine was not draining or spinning, and the contractor from C&C came out fairly quickly. The problem was waiting for the part to come in which took a little longer than I expected. What I also didn’t understand was we had said what the error code was and he was able to look up the parts, and when he first came out, they didn’t have one or some of the parts on the truck. I told him what the error codes were again, and he said, “That’s consistent to what we were doing.” He changed the board of the machine because when he came the first time, he told my husband he noticed there was a delay in selecting the load and sometimes, that could have an effect on the overall mechanics of the machine itself. It was really good that he gave me his card and told me, “Wash a few loads and if there's any problem, just call the company directly.”

I go online whenever I submit a claim to AHS and their contractors typically call back within 24 business hours. I did an appliance claim on a Saturday and I wasn’t called until Monday. But they came out Monday and the contractors were fine. They were very knowledgeable. I was disappointed with the work on one, but I was happy with the other one. It wasn’t the worker himself. It’s just the switch that he put in was a recalled switch. I informed him of that and he said that as long as it’s working, that’s all they care about. So, I need to talk with AHS to address that. Other than that, I've been an American Home Shield customer for two years now and everything has been great.

I called American Home Shield when I had electric issue and At Home Services came out and fixed it. After two days, it stopped working again. I called American Home Shield back and they were really, really good. They told me, “You don’t need to worry. We will contact them.” At Home Services were good people. They came out three times. The third time, they couldn’t fix it. So, they replaced the garage opener and now it’s working. They did their job perfectly. I've been with American Home Shield for eight months now and I will renew for sure.

I've had American Home Shield about a year and a half now. I don't like the hassle of having to look up people whenever I need stuff and I normally get online to do my claim. It's fast. The website is good too. They tell me that I'll be contacted within 24 hours then I get a call that lets me know when people are coming and the companies are very good. When my bathtub was backing up, the plumber found out the contractor went through the plumbing line. I also put in the claim that my faucet was leaking, so he repaired it.

I submitted a claim to AHS because the furnace just wouldn’t work. We just moved in and it didn’t power on when I tried it. The contractor that AHS sent for it was better than most I received. And he pushed a couple other buttons and it worked. It was a positive experience. However, we have a refrigerator claim that’s continuing. The contractors have been here three times. They’ve tried several things and it was working, and now they put in a new water valve, but I’m not sure it is working now. And so, that one’s not going as well.

I love American Home Shield. Everything is good and super quick. Their contractor, All Brands Appliances, got my fridge fixed really well. They were amazing.

My wife had American Home Shield on her house in Georgia before we married and she was very happy with it. We got it here in Alabama as part of the purchase where the seller paid for it. We have not been nearly as happy with it here as we were there, but it is probably just a different plan. Submitting a claim online is easy, and it goes downhill from there. They send folks from out of town, you go through it two or three times trying to get something fixed, especially plumbing -- it has been a real pain.

Dan's Pro-Lock was fantastic. We had filed a claim through Home Shield to get all the doors in our new house rekeyed. It was a great experience. I submitted the claim and someone contacted me less than a business day later. It's quicker than I was expecting. Dan's Pro-Lock scheduled a time. And then they were able to come out four business days later. They sent me an email reminder the day before they came out. And they came out, and took care of it less than an hour. We had to pay $75 to get all five locks rekeyed.

My husband had an accident, and wasn't capable of fixing a lot of the repairs around the house. With us getting older, we needed to have something like AHS. We've had them probably for three to five years and have been very satisfied with them. It was how they presented their ad as far as the coverage for what I needed, and especially when I talked to them that made us go with them. I have to call them today for my latest claim 'cause I had to pay out of pocket and then they'll resubmit the money to me. That was when Sanders Gas came to fix my water heater.

I made a claim with American Home Shield for the hot water tank that needed something on it. It wouldn’t light. So, D & B Plumbing Service had to replace something on that. They repaired it that day, which I’m glad because we’ve been without water like the whole weekend. They weren't able to get here until Tuesday. We usually call AHS instead of doing claims online. And their customer service has been fine since we’ve had it. We’ve had it now for 15 years, and everything is fine to my knowledge.

Quality Plumbing and Drain came out, and they had great customer service. They were very knowledgeable and were super friendly. They went through everything. They took time to let us know what was going on and how it happened, so that was very helpful and useful. A lot of the issues were apparently predated from whoever lived in the house before. There was a lot of hair build-up in the bathroom that we don’t ever use. So when we finally used it that was why they were going slow.

I’m not with American Home Shield anymore and I wasn’t happy with my experience. My contract was stopped at the end of October and I didn’t renew it because of the issues I have with them resolving the claim. They were not responding. We sent out four calls, and two different vendors came out for the washer. For the dishwasher, three different vendors were sent out before it was supposedly fixed, which in my idea, it definitely was not.

It used to be that the wait to get someone to talk to when submitting claims to AHS was lengthy and difficult. It wasn't too fun to explain my situation either. One time, I was having a problem with my kitchen sink and things were coming up in my second sink. AHS' reps kept saying that I need someone for my disposal. I told them that I didn't know if the issue was my disposal. It may have been the piping.

The technicians from Schubert's Appliance Repair were professional and friendly. I was very happy with the timeframe when they came out for our washing machine. They had to order parts and they came back out when they were going to. Then, we got the washing machine going within about 40 minutes. They did a great job and the washing machine has been working since they came out. Our American Home Shield warranty came with the house when we bought it, and we heard about them being a really good company even before the purchase. Now, we're going on our third month with them.

The furnace wouldn't shut off one evening. It wasn't putting warm or cold air, but the blower was running. I was afraid it was gonna cause my bill to rise, but Cold Snap Air Conditioning was sent out to us to do the service the next day that it happened. They got out really quickly and it couldn't have been quicker. It was the day before Thanksgiving too and we had a house full of company. Cold Snap was excellent and the tech had the part for replacement on hand. It was a relay that he replaced and he fixed the furnace on that same day. So far now, there's no problem.

I had issues, and reported it to AHS. The service was quick and fast, and they got the job done and everything I needed to do in a timely manner. This is the second time I’ve had to call them, and both times were really good. The first time the water well wouldn’t start up and it ended up being a power issue on the provider’s side. The second time, the actual well pump itself went out. The communication on both sides, on American Home Shield’s side and JR, were both excellent. I would recommend doing American Home Shield and I’m gonna look at renewing my contract.

As far as customer service, Home Shield has been good. The first claim that we did was we had our locks changed. When you’re buying a house, they recommend you change the locks and part of their policy is providing that service for that $75 fee. Then my second claim was with At Bay Appliances and that was all fairly seamless. It took a few days to get somebody out but they got somebody out in a timely fashion and the technician was able to solve the problem pretty straightforwardly and without any problems. Plus we live in Oakland, California area so sometimes, it’s a little hard to get on somebody’s schedule. I wouldn’t blame that on Home Shield. We're just living in a busy area that probably didn’t have enough tradespeople.

I was having issues with my heating, and the guy from Comfort Air Control had to fill up the hot tank for water to come into my radiators. He was really nice and very knowledgeable. Everything is going great. I go online to submit my claims with AHS. Using the website is very easy. I would appreciate them coming out in a very timely fashion. Other than that, they were really good.

My sister AHS in her house, and she said it was good. And I got them now for six years. It was really quick to submit a claim, and they work really fast. I prefer to call over the phone, because I feel like there’s no mistake, or they’re more professional. So they know how to do it. I could explain it to them. The claims reps have always been very nice to me. I actually have two American Home Shield. I have one for my business, and one for my home. Some of the contractors are not that good. I tell the American Home Shield customer service, "My experience was not so good there. So do you mind not sending them to me anymore?” Or if I really like somebody that is so efficient, do their work, fast and on-time, then I’ll be like, “Oh! Do you mind, if I ever have a situation, can you please tell them or get a hold of them?” I’ve had different contractors, and I’ve seen which ones I like, and they respect that.

I wanted protection for my home and American Home Shield had a good reputation. Recently, the furnace was not working and so I called. The representative gave me the name of the company who was coming out and the telephone number. When it was not available right away, I called back and they gave me somebody who was available right away and that was the Five Star Comfort. The service was very good. I have had that person before and he was excellent. He told me what was wrong, and he explained it to me, and he changed the igniter. The heater is on and everybody's warm. AHS has been very pleasant and effective. I have four homes and they're all American Home Shield.

My garbage disposal went out, so my sink would not drain. American Home Shield did not get back to me right away after submitting the claim. So, a day later, I had to call to find out what was going on and then find out by myself that I had to call the plumber. A-1 Plumbing & Emergency Rooter got my issue fixed in a timely manner, and it was all good. They were friendly and polite. I was satisfied with the timeframe. I had the contractor's cell number in case I needed to call them, and then they followed up after to make sure everything was good.

A plumbing company recently replaced the water heater. I called it in and American Home Shield sent someone out in two days. The tech was fantastic and did the work in 45 minutes. However, it seems like there's always more money that we’re paying out. I ended up paying over $400 to get it replaced, and I didn’t go get a brand-new hot water tank out of the store for $500. AHS said absolutely nothing. I paid the $100 deductible and that was it. I shouldn’t have to pay anything else out-of-pocket. We'll probably end up cancelling it.

So I ended up having to report AHS to the BBB! We have a water heater that is leaking through the ceiling (located in the attic, which is how it's done in GA apparently) and into electrical outlets and lights and they said it isn't a hazard or an emergency to justify getting on of their contractors out same day or within 24 hours! Also, we have to use their contractors 'cause they are licensed, yet they aren't and are on the verge of being shut down! WTF? Asked if we find one that is licensed and that can provide emergency services will they reimburse us.... The answer was "NO" and they can get one out on a week or two! Now we have no water (had to be shut off to stop the leaking) with kids in the home! If I could give NEGATIVE STARS I would! They are also getting reported to the military and we will see what we can do to get them blacklisted!!!!

Submitting claims with American Home Shield was really easy. I just called and told them what we needed and they set it up. And it was done within a couple of business days. They were nice and got the issue handled pretty quickly. I really had a good experience.

When I submitted a claim to American Home Shield, I went into an automated prompt. They said to expect that within 24 hours, I would get a call from their contractor. When AHS' contractor didn't contact me within that time, I contacted AHS and they tried to get a hold of him. They didn't and so we went with a different contractor. Still, my issue was taken care of and I'm very satisfied with Home Shield. I was able to depend on them to take care of the problem when I'm not home to take care of things.

Submitting claims with American Home Shield is really easy. The contractors have all been nice, courteous, and very helpful. When there was no heat coming out the AC, AHS sent out Air Pro Master. The tech who came determined the thermostat was broken and changed it. It was a blue thermostat, which was a different kind that I had never used before. So, he gave me instructions on it. So far, I’ve been satisfied with AHS's service.

I looked up packages, and AHS had the package that fit what I was looking for. So I got them as my home warranty. Recently they sent CNJ Services, who were fine. They came out, fixed the problem and went home.

AHS replaced my oven and the new one got delivered but the tech has not yet installed it. He came and saw that there is a problem in the connection because it’s a gas oven, but my gas is not a regular gas. It is propane, so it’s a very old system and the technician said that he doesn’t have the insurance to do that. AHS should assign another contractor to come over. Besides that, all my other issues were resolved very well and very smoothly.

We changed from another company to AHS because our previous company had gone up in price. We have been with AHS for a couple of months now and based on our experience so far, their staff are not as knowledgeable as they should be.

We had a couple of leaks with our plumbing and C Mayes Plumbing & Heating came to address them. None were resolved the first time. AHS didn't cover whole house filters. And so, that part couldn't be resolved, which was unfortunate and disappointing. They also declined to work because they couldn't replicate the leak. The third item was a very slow leak and I totally understood that. But then that night, its leak started, so I put in another claim and they came back and then they fixed it. So it took two times for the contractor to come out, but they took care of it. The technicians were knowledgeable, informative, professional and kind of a handyman do-it-yourself or two. They also cleaned up. But I'd be happier if AHS broadens their contract.

In the first week I was here at my place, I started having plumbing problems. And every time I've called, American Home Shield's phones were down and it'd go into a voicemail that said to try back later, which was a bummer. I'd then leave a message, but don't hear anything, so I'd call back. I had to have somebody come out a couple of times for the same issue and resolve it. But I think it's an underlying problem. There's a problem with the plumbing, which was why these particular toilets keep plugging up and gurgling at my sink.

I figured a warranty would be a good thing to have and the reviews I read were better for American Home Shield. When I submitted a claim for an electrical issue, they sent somebody out the next day. The contractor looked at it and fixed it in a timely and expedient manner. Everything was great.

The air conditioner seemed to be very noisy and struggling when it was trying to heat the home. We filed two claims online at American Home Shield and it was effortless. We asked Air Doctor AC and Heating to come out, and I was impressed with how fast they got out here. The tech came out, assessed it, ordered a part, came back a couple days later once it got approved and did the work. They were very transparent with us. The part didn't work, and so, we had them come back and they did some additional work. Now it seems to be functioning properly.

I have not had any hot water and I didn’t have any pressure on the hot water, and Gary from Patriot Plumbing came and did a wonderful job. He fixed it in a little over an hour and he didn’t make any mess. I highly recommend Home Shield to use him again on a service call. I bought my house in August, and when I was researching different companies, I decided to go with Home Shield. I like them a lot and so far, so good.

I did internet research on home warranties. I didn’t want any shady operation that wasn’t gonna pay claims. Based on what I saw, American Home Shield looked like one of the most reputed companies for home warranties. I've been with them for two years and I feel more confident now with them. The process is fair now. Putting in a claim was really easy, so all good. I did it online. It was automated through the system. And then it got me in touch directly with Sears after they took the deductible. It was very smooth. Sears came out the first day. They diagnosed it quickly. They ordered two parts, came back five days later, and it was all done.

When the temperature got cold, we switched from the air conditioner to the heater but it sounded like the thing was breaking. So we called it in but when the technician came by, he couldn’t find anything wrong with it. The noise stopped. He did check it very thoroughly though. He even came by later on to double check it on his way by here and everything seems to be working since then. So everything worked out. He did a good job. He was very courteous, thorough and competent.

I used to have a home warranty but we had to cancel our service about three years ago and then I really missed them. We're with them again now and our experience with the last ticket has been excellent. The guy who came over was really good and he resolved the problem in no time. He calibrated and adjusted the heater. Now, the heater has been perfect since he was out. American Home Shield is a really good company and they provide good service.

Calling in is a pain because sometimes it gets disconnected. I did not know that I can do it online. One time I had a kitchen backup, so I could not wait two or three days to get a guy in. So, I paid $450 for a guy to come in and get it done. I called in at American Home Shield as soon as I got the guy to say there was no need to send any technician, but it wasn't recorded. They told me I was late and so the technician was already on his way, but I reported much earlier. There was nobody to report that online. They charged me $100, but it was no big deal.

We're getting older and on social security, so our income isn't good. I needed to protect ourselves somehow. We've had Home Shield in the past and they've always been good. When we set up an appointment, the people always call and they're prompt in taking care of what problems we have and have gotten everything back in working order. Recently, they found that the fan in our AC was no good. The contractors were very good. They told us everything that was going on, what they needed to replace and what was acting up. They always got back with us too. In the end, they replaced the fan in the unit in the garage. Everything's been running fine since and we've been very satisfied with them.

The first time I turned my oven on, it immediately started smelling like natural gas. So, I turned it off and called the utility company. They came out and tested it with their meter, and it had red-lined their meter. It was higher than what their meter went for gas, and the guy said it was creating carbon monoxide. So, he turned the gas off to the appliance, and then I called American Home Shield late Friday night. They sent out a repair person from Maughanster Appliance Repair the following Monday morning and he got it fixed. Since the repair, everything has been fine. Overall, I was pretty happy with how it went.

The garage door wasn't going up and down. I called AHS and the contractor was able to make the appointment. He was a nice guy. He came out as scheduled and did the repair. But it needed something done that was not covered by the insurance plan. Had he told me the first time he was out that it was gonna go so quickly again, I would have had the extra work done the first time. They are costing me two service calls which I'm not happy about. Everything's working fine now. However, the service fees keep going up and the annual fee keeps going up, and I have very few claims, so I wish that wouldn't happen.

My claim with American Home Shield about a refrigerator went great. They sent out Robson Appliances and they were efficient, on time and rectified the problem. They came and they worked on the refrigerator where the doors were not closing due to the steel around the door and the latch was broken. Now, they close. The technician that came out was terrific. He needed to order a part, and then he came back. He came back rapidly every call. Everything is working great since the repair.

AHS's name is American Home Shield. I would really prefer it if their service center was here in America and not offshores. But the contractor they sent, Southwinds Electric, was awesome and kept in touch. When they got into a jam, they let us know that they were running late. Even though they were late, they kept calling us and let us know that they'd be here. And when they came out, they had everything on their truck and didn’t have to come back for another visit. Guy was in and out in about half an hour.

American Home Shield's claims process was easy and the guy that they sent out from Ideal Electric was very nice and very professional. He arrived when he was supposed to and he got everything done and taken care of really quickly. He fixed the issue the first time out and I was perfectly satisfied. Not only that, there was something else I was interested in and he had the additional part. It was something that wasn't broke and it was an extra charge. It was just an enhancement and he even had the part for that and fixed it for me.

Had a sewer backup issue. Called warranty, paid 75 service fee, plumber came out, did nothing, said couldn't do it because clean out is in the crawl space, was here less than 10 minutes. Home Shield won't pay my 75 back for a plumber that did no services. Don't recommend this warranty company.

Kern is the best contractor I’ve ever worked with. AHS set us up with them and then they put in a new furnace for us. AHS did great.

There was a plug on the dishwasher that wasn't all the way installed correctly. AHS sent out a tech from Superior Appliance Services of East Texas and he just knew what it was. He fixed it pretty quickly and everything went well. But I did not get a notification that he was going to be in my house 30 minutes prior. I got a text message saying he was en route, then a minute later, I got a phone call that he was there. By the time I received the phone call, he was at my door. Other than that, the claim was closed 24 hours after it was opened and I was satisfied with the timeframe. The claims process was also simple, smooth, and easy.

Everything went well with my claim regarding the electric issue. The claims process was pretty straightforward. I did it online and it was easy. Smokey’s Garage Door did a great job. They were here for an hour and a half ‘cause they had to replace the control board. It went fast. I was very satisfied with AHS and would definitely recommend them. They were responsive. My parents use them too.

A friend of mine recommended American Home Shield and they are very good. I had a problem with my water heater. The house was recirculating hot water system and the recirculation pump failed. I called to submit a claim -- I prefer being able to talk to somebody directly. They said I would hear from them within 24 hours and I did. The technician named Randy from Intercity Plumbing came out after two days and he did a nice job. He was very quick and professional. Intercity was very good. I would like to have had them come sooner, but there was a holiday involved, so I can understand the delay. Overall, that was a good repair and Randy was excellent.

All Home Appliances, the contractor for the washer, was quick and proficient. They sent text messages, so that was good, and he called as well. It was a great experience with American Home Shield.

Our garage door wasn't opening for a couple of weeks already so we decided to call AHS. They were great and and the contractor that came was wonderful. He was very helpful and fixed everything for us. He stayed late to get it done for us and ended up doing a lot more that the things they would cover. The motor was covered by American Home Shield but there were other things that needed to get fixed so he took care of them. Since then, the garage door has been working excellently.

We recently had the clothes dryer fixed. My husband had to submit a claim on the computer and then they called back and told us when the contractor would be here. When the contractor came, they took the top off of the dryer, and the tech said the issue was bearings. He was very nice and we were pleased with him. The dryer is working fine since then. But when we had the dishwasher fixed last year, we were not too happy with the contractor. There were two guys and they had to come back. The dishwasher is functional but it’s not as good as it was before it was broken.

I was having a leak from the ceiling in my basement bathroom. When the plumber came, he looked at the refrigerator but he didn't even move it. He just flashed his light back there. He said he didn't think it was from there. He went at my cabinet to where it's connected through and he looked at the dishwasher. He looked at the sink in the kitchen, the toilet and the sink on the main floor. He didn't go upstairs to the other restroom. He then said he needed access to the wall to do further diagnostics. But when he wrote it to American Home Shield, they said it's either the wall or the floor. He doesn't even know if he needs to go in that wall for sure to fix the issue. He's just assuming he has to go there to finish his diagnostics but he may have to go somewhere else.

My AC wasn’t blowing cold air. It was during the summer. I called American Home Shield, and a technician came out within 24 hours of me doing the claim. My fiancé said he did a good job. The AC is working and he was there for a few hours to make sure it's good.

We had some issues in the beginning with a repair person that came out to fix something but American Home Shield remedied that and sent another person out to take care of the problem. As for the rekeying claim we filed, the lady that came out was great. She was personable, very friendly, efficient and took care of everything in a timely manner. We were very impressed.

The dishwasher had an issue and we submitted a claim with AHS. They sent out a tech from ACE Appliance but it's not yet fixed. We've been going back and forth to Houston because my husband has cancer and when I got home, I went to use the dishwasher and it still wouldn't work. So, I went back online and I saw that there was a thing that could say it still has an issue and I did that. And the tech is coming back this Friday to try to resolve it. Other than that, I've been very satisfied with my experience with AHS and it's a good service.

I had a previous home warranty company and when I needed them, they didn’t cover my claim. I went over things with a fine-toothed comb to find out exactly what American Home Shield covered so that I was getting the right coverage. My dryer quit working and this was the first time I submitted a claim to them. The contractor they sent out was very friendly, professional and knowledgeable. It took him about 45 minutes to fix the problem. I would have him back any time.

There was no difficulty submitting my plumbing claim to AHS and their contractor was able to fix the leak that I had in my toilet upstairs. The tech did the repair right away. I've had AHS for over 5 years and before, we had issues with the people they were contracting with. But this time, their contractor got the solution to our problem right.

There was a time when I could not get our garage door open. I submitted a claim online to American Home Shield and found their site easy to use. They assign a contractor and I was told to expect them to call within 24 hours. Professional Door Fixers came out and diagnosed my problem. The tech knew almost immediately what the problem was and it as a matter of waiting for the okay from AHS to order the part. They came out again right away and the door has been working fine since they last came out.

I’m pleased with American Home Shield. I started having a water issue problem, and we were not able to resolve that. The only thing the contractor told me that I could do is I could turn up the heat on it where it’s a little higher because they were not able to do that themselves. I told them they could do it, but since there were certain rules they had to stick to, I did it myself later. When my daughter couldn't take a hot bath, I started calling on friday evening and American Home Shield could not get anybody to want to respond over the weekend.

American Home Shield sent Rapp’s Heating & AC out. I wanted to have the yearly inspection done, and so they did that. And then, I have two bathrooms, and each toilet and each showerhead had a problem, and so they fixed all those. It took three times coming out to get it all done, but they fixed both. In one bathroom, I had a showerhead that needed to be changed out. So, they did that for me. And that bathroom also had a problem with the toilet not filling back up. They got that fixed. And then, on the other toilet, the water was running constantly, sometimes slowly, sometimes, not so slow, and they put a new flat vent and they replaced something else on it that was old. On the shower in that bathroom, the showerhead wasn’t working well. So, they brought me a new one.

I've been covered with AHS for six years now. They have gotten better answering their calls and doing stuff online. When we first had them, it was not good. You can do all your service calls online now if something is broken, and not have to call in. I'm having an issue with one contractor right now that is not calling me back. It is my first time to experience this. He ordered the part four weeks ago and it hasn't been here yet and he hasn't called. I called American Shield and they're supposed to be getting back with me today. As for Ray Stovall Plumbing who came out for a plumbing issue, they fixed my problem right then and there.

We had someone come out on the 4th of December, and he checked out our microwave and saw what he needed to do. He said they’d get in touch with us or that he’d get the part in five days. In the meantime, we had to rush my husband to the hospital and he was hospitalized for 11 days. I checked the voicemails on the home phone a couple of times and I hadn’t heard anything, but we couldn’t get involved with the microwave until our crisis was over.

The refrigerator was making a noise and the ice maker wasn't working anymore as well as the door. It started a couple of months back and it just got worse. I went online and submitted a claim to American Home Shield, and they responded instantly. The contractor came out in two days. They called me because we weren't here when they showed up and I had to let him into the room where the refrigerator was. We got here on time and it worked out. They didn't have to leave. First, they looked at it and then, they had to get parts. It usually takes two times every time with AHS. Everything is good now and I understand that they had to get parts but it could have been quicker. Also, AHS should be more competitive on the deductible and pay for some of the things that they don't cover that other ones do.

AHS's reps did what they were supposed to do. The guy who came in from the electrical company they sent came quickly and on time. He did his job and everything I needed. He was personable and professional. He identified the problems, corrected them and put in a new outlet in my box and closed it.

As a female, you're usually taken advantage of with different things when it comes to repairs. So, I decided to go to an agency. I had another provider and what they were offering was not enough coverage. The time that you put in the claim and you saw someone to do the repairs was long. I looked at the TV commercial about American Home Shield and told myself to see about it. AHS has been an excellent company. For the air conditioner issue, the contractor put a fuse in. It's in a rental piece of property and the tenant has no complaints. I submit a claim by phone and I always go to a person. I don't like automated systems where you ask them questions and don't get a straight answer for. The claims representatives have been good. They've been better than some of the companies that they sent to do the repair.

My garbage disposal wasn't working and we called American Home Shield. The plumber from the first company didn't show up on the time that they told us he was coming. He came out late in the evening, which was almost 8:00, and he was all scrubby and dirty looking. He got mud on my floor when he came in. When he got under the sink, I asked him if he wanted a flashlight. I also asked if he wanna look under there and if he needed us to turn off the power. He said he could see and that he could do it. Then, the guy wanted to take it off and the thing just started smoking.

We got AHS where we live and we got a couple of rental properties they got covered, too. And they're getting better. In the past we’ve had some hot water heater problems, where it took a little minute to get it taken care of. But this time the response was great. Our freezer stopped freezing and making ice so my wife submitted a claim online. They did excellent in that category. We usually get a call from whoever they recommend not too long after she enters the claim online. The tech from The Fridge Guy was good, and he came out on a Sunday. There has been some experiences where I wasn’t quite sure what emergency constituted. But this was an emergency because we could’ve lost our frozen food, and the response was great.

AT Appliances showed up on time when I had a claim for my dishwasher. The gentleman is knowledgeable, and the issue turned out to be a switch behind the dishwasher. He did his job and he was able to fix the issue. The warranty is definitely worth the $75 that I spend, plus the monthly fee, with the cost of replacing and repairing something. It’s reasonable. I have had a dryer replaced at one time. The warranty has paid back itself. But the fee should be much less or in a sliding scale. If it was a big project, then I could understand the $75, but if it was something as simple as turning a switch, I wouldn’t pay $75 for that.

Way back, I pay AHS my annual fee then I would have a service fee. That service fee used to be $25 and now it's $75. Also, AHS doesn't cover garage door springs anymore. More recently, I had a water regulator repaired and I'm gonna have to pay $250 'cause the tech is gonna have to do something to my fitting. Still, service by Intercity Plumbing, the contractor sent by AHS to service my claim, was good. A guy came out and did the pressure valve. They're a small shop and they keep me informed when they are coming out. Overall, AHS has been pretty good. At my rental property, there were a couple of things that got repaired and taken care of.

I call if I submit claims and everybody’s done a great job so far. Then in a couple of days, usually, the contractor comes. The contractors are always super great. K&S Plumbing services came several times to take care of some plumbing. They installed the garbage disposer. Everything else they fixed is working fine. They worked on leaky faucets, two running toilets, but we still haven’t gotten one of the toilets right. It’s still running. It has phantom flushes so they’re supposed to come back to fix that.

We had a plumbing issue and Nussbaumer Plumbing came out. It was the old pipes and they thought that there was just general buildup that hadn’t been cleaned because we bought an estate from someone that unfortunately passed. They cleared out the pipes and it only took plain routine cleaning. The time frame that was given to me was earlier than what they actually came, but they at least updated me and told me when they were coming and told me why they were late. So, at least the communication was good. This is the second time I’ve used AHS since having my warranty and they’ve always been very pleasant and always very helpful. I’ll actually use them again even if, for some reason, I don’t renew my warranty.

One day, I just lost all power to my garage. My garage door wasn’t working and my deep freeze that I have plugged in in my garage wasn’t working anymore. Fortunately, we noticed it and was able to plug the deep freeze in before we lost hundreds of dollars of food that’s in it. Lighthouse Electric was able to come out and the electrician that came out to service it got it working. But I kept having an issue with it tripping. He told me it was the breaker that was tripping. I let it go over the weekend because there would be times where it would stay all day, one day, and then the next day, it was just in and out. It would just stay on and then a couple of hours later, it’d just trip out.

This April, I bought a house with a warranty of American Home Shield Warranty. This November I had water leaking issue in the bathtub of the master bedroom and this is not just water-dropping but it continued to damage on the roof of the garage so we locked the main valves then contacted AHS. Their sales represent allowed me to call the local technician to prevent future damage so it was fixed then we presented the invoice to AHS.

One day, I woke up and I noticed that my freezer was defrosted and the refrigerator side wasn't blowing any cold air. I went into my account on American Home Shield and submitted a claim. They sent JM Appliance Co. out within 24 hours and the tech I got was great. He had the part needed in his truck and he replaced it. So far, things have been good since then. I've read a lot of bad reviews before and I didn't know if I made the right decision going with AHS. Ever since I had my claim though, I have no doubts about them.

American Home Shield sent Quality Appliance out and the experience was fantastic. It was very quick. The guys who came were very professional. Within a few minutes, they had everything set up, they tested everything, cleaned up, and that was it. Submitting claims with American Home Shield was a very easy process. One time, I had an issue, but I talked to American Home Shield and they were very understanding about it. It was the hot water heater deal and it was all straightened out. They’ve been wonderful.

The guy who came for my rekeying claim did a good job. He came out, did what he was supposed to do, and left.

Our expansion tank is only about a year old and it had a leak in it. There was some kind of defect. I submitted a claim for it to AHS and everything went fine.

Axis has been here about two or three times and every time they come here, it’s like there’s a missing part or something of that nature. They just repaired my appliance about a week ago, and after 24 hours, I had the same problem all over again. I called American Home Shield and the service individual indicated to me that she would contact Axis. They made an appointment for today, but they just called me a few minutes ago that they might not be able to come today. So far they have been fine, but they have not been able to fix it, which I think is something very simple to do. I don't know what is so complicated.

We were the purchaser of the home and our realtor, Larry, recommended American Home Shield so we made a contingency on the purchase that it went through Home Shield based on Larry's many years of satisfaction with what they provide for his clients. Then, we had a claim and Patrick Murphy Plumbing showed up very timely the morning they were scheduled to be there. They were actually a little bit early so they waited in the driveway. They were gone within a few hours and the stoppage was resolved. So, we were very pleased. From the phone call to the dispatch, the Home Shield individual documenting the issue and escalating. The callback from the plumbing company, scheduling, then confirming the date and time were very timely. It was really good stuff and I'm so satisfied. Now, my wife and I are thinking about extending the warranty.

When I submit claims, American Home Shield always emails me with confirmation of who the vendor will be and what their phone number is if I wanna contact them directly. When my heater's blower motor went out, the repair took a total of four days, which was a good turnaround time. I called AHS and the contractor showed up the next day. The young man who did the work was prompt, very pleasant and showed up on time. A part was ordered and he was there two days later to put it in. I couldn’t ask for more.

The heat would not turn on. The compressor outside would try to click on and would immediately shut off. The heat would come on for about maybe a minute and then it would stop. It was a wiring issue. R Harris came out and the technicians were excellent. They repaired the AC. It's an older unit, so it's on its last leg but it's working.

My dishwasher would not drain so I called and filed the only claim I've ever had in the 2 years so far that I've been a customer of American Home Shield. Dealing with the customer service representatives was fast. Then, a guy from Chaney Appliance Repair called me the next morning of the night that I submitted the claim and he made the appointment for the following day. He was here right on time and it also took him no time to get the solution done. Everything went great and it was perfect.

When I put a request in to repair the garage door, the rep I talked to on the phone said that it was covered. I explained everything in detail, that it was the garage door that was broken, not the garage door opener. But when the garage door people called me and found out that it was not the opener, which I had already explained to the warranty rep, they said that it was not covered. It was a pain because if the rep had just told me it was not covered right from the beginning, then I wouldn’t have gone through all that. I was in a hurry to get that door fixed too. However, when the light fixture stopped working, the tech quickly solved the problem. On the first visit, he determined that it was a fixture problem. And on the second visit, he brought the parts and fixed it.

When Paul's Appliance Service came out for my range, they were not able to repair it. It's really an old range, which needed a thermostat and some kind of a pocket for the light because the light didn't stay lit. They called back and said they couldn't get the part. Apparently, it was not easy to get the part. I talked to American Home Shield yesterday and they ordered me a new stove. It's an Amana so it'll be fine. Within about 10 days, I could hear from the guy who's gonna come and install it and we'll go from there. It worked well and we were happy.

The washer was fixed. The company came right on time and right away. It was a good service. I think it was something wrong with the water filter. But in submitting that claim, it took us, like, 10 months to talk to the representatives. We were doing it online and we never got an answer until my wife called, and she was waiting for 25 minutes to get answers. So, it took us a long time to fix that. The problem was that every time we went and try to do it online, AHS said that we didn't have any membership with them when we were with them for I think three years already. I was trying a different company too with other houses and it was the same problem.

The guys Home Shield sent out showed up when they said they were gonna be there, diagnosed the problem and had the dryer fixed in very short order. The longest it took was getting approval from AHS for them to go ahead and use the part that they had right there on their truck rather than have one shipped. The guys were very courteous and professional. I requested the service using the online deal and it was super easy. The process was very smooth and the timeframe was excellent too. It was exactly what we agreed on.

I had a contract with American Home Shield early 2003, and then I discontinued it for a while. I had an experience with another home warranty company and it wasn't good, so I went back. This time, I've been an AHS customer for a year. When my furnace has stopped running, it had a loose wire, I submitted a claim online. It was easy to find what I needed in their website. I submitted it early in the morning, but I spoke with the tech's office and I knew that he was busy that day, so it was about 5:30 in the evening when he came out. He was very good. He fixed it for us that evening, but it quit running again. He then told me it was probably a temporary fix, and he needed to get some parts and authorization for the repair. And so, he handled it very quickly.

When I bought the house, American Home Shield came with it and all I got was a phone number and account number so I don’t know what was covered. If I had known that a call for my dishwasher, which was an appliance, would have also covered my stove, which was also an appliance, I would have put it in. Now I’m gonna have to spend another $75 because I can’t get one of the burners to light. I didn’t know those things. I’ve gotten lots of emails, but I haven’t gotten anything that has given me some information about what the program was all about. I’m not happy about that part and I would have appreciated a mailed copy to my home address.

We have a smart thermostat, and it kept telling us that our auxiliary heat was running for too long. So, we looked into it and it turned out that our normal heat had burned out. By the time the regular heat system was shipped out and ready to be replaced, the auxiliary heat had also burned out from running too long. So, everything needed to be replaced in the end. I did the claim online and the contractor was super helpful. If I had to do something that couldn't go through my home warranty again, I would definitely work with them again. We had to have an entirely new HVAC unit outside and a new heat pump inside, and they had to come out a second time because the part had to be shipped out. It took a little over a week from when the claim was filed to when everything was back on. It would have been great if it was done day one or any faster, but given all of the circumstances, I wasn't upset about the timeframe.

I had an issue in my investment property and American Home Shield handled the claim perfectly. I like everything online, so I went ahead and did the claim online then stated there what the problem was. Immediately, I got an email or a text message saying that a person from AJ Bono Plumbing would be coming out. It was well-coordinated and I kept getting messages on the progress being done. The tenant living in the property said that all was professionally done, so there are no complaints. It’s all worth the membership.

We've had a few things done and the contractors have been good. Recently the guy from Angel Appliances was very knowledgeable. When I set up the work order online through American Home Shield, the individual sent me a text message later in the day asking about my refrigerator, when he could come out and what the problem was. I explained it to him and showed him a picture. He saved a lot of time. He was able to order the parts by just looking at the pictures. So, he didn’t even come out until the parts were out, then he came out. He came out on a Sunday ‘cause it worked better for me, and he did what he needed to do and left.

A guy called me to explain about American Home Shield and what it covered. Then, he mentioned that it also covers rekeying for the locks. He asked me if I’d done that yet or if I thought about it. I said that I hadn't even thought about it. The people that I bought the house from gave me about 12 keys, but I never thought about it for safety reasons. He was very knowledgeable and explained why it was a good idea to have it done. When he mentioned it, I said, “Let’s go and get that done.” Submitting the claim seemed very easy. He was here in no time and had it done very quickly.

When my disposal was not working, the contractors did a good job. They came out and had the part, and fixed it that day. I also had a furnace issue. The contractor came out and had to get the part. It was a couple of days later before the part came in and they installed it. When I had an issue with a dishwasher, I don’t think the guy really looked at it. I showed him where it was leaking, and he said that it was not leaking. Later that night, we turned it on and it was leaking again. I took more pictures and when he came back out, he said it was leaking. Other than that, the service has been good and submitting claims online has been easy.

I submitted a request online for my refrigerator that wasn't working, and everything went well with the service. AHS sent Brooks Appliance Repair and the technicians were very professional.