American Home Shield Reviews

We had a pipe that runs to the refrigerator and serviced the water. Back in August of last year, it evidently sprang a leak. The guy who came out said that he couldn't find a leak so he cut a hole in the wall and looked. Then he said that it was not coming from the bathtub and that he didn't see a leak. This November, we noticed water dripping out of the exhaust fan and it was leaking under to the floor, getting the floor all wet. The tiles started coming up and we noticed a lot of mold building up. I called AHS again and they sent a fantastic plumber out. Between him and I, we found the leak, which had been leaking for about a year. AHS is doing everything they’re supposed to do. They jumped right on the claim and got it done.

The contractor for the plumbing issue was very professional and did a wonderful job. American Home Shield should answer the phone quicker though. I tried calling in the claim but I was put on quite a hold, so I gave up and went online which was certainly fine. I was pleased with the service.

The heater was going but it wasn't feeling any heat, and it took quite a while for the house to heat up. The tech from R Harris AC and Heating found the problem and he fixed it. They were here for two hours and it was wonderful. The unit has been quiet since then, so I was very pleased. I submitted claims online though most of the times I call, and I've never had any problem submitting it. My husband is handicapped and has dementia and AHS has been able to get someone out to me quickly. I've had American Home Shield for quite a few years now, and I have been pleased with everyone.

AHS sent someone out prior for a refrigerator claim I had and the tech was not good. It took about a week and a half to get the tech out there. Then he said he couldn't fix it because of the position and I had to move the refrigerator out into my living room for him to get to it. It was a horrible experience. I called the home warranty company and asked to send the person that came out when I had issues with my fridge in prior months. That company came out within two days and fixed the issue right there. They didn't need any assistance with my refrigerator being moved out to my living room. Also, I like AHS because it's convenient. I can submit claims online and it's usually quick response and service is done in a timely fashion.

The claim regarding our HTG where Express Comfort Heating and Air came out went wonderful. The contractor was very nice and professional. We are happy to have American Home Shield's service. They have been very helpful. It came with our home we bought, and we went ahead and we are keeping it up on our own. It is a good thing to have, and we will be renewing for 2020.

I've had a claim open with AHS for over a week now. The original heating company that was sent stated it was an electrical problem. They didn't really check anything and it wasn't that at all. They called the electrician and Bill Richards Electric came out. The tech asked why the heating company would even be looking at the fuse box. The issue was definitely a heating problem. So, I had another heating company come out and it was determined that the issue was the compressor on my heat pump.

The guy from Advanced Home that came out to check out my bathroom was amazing. He put little things on his feet without even having to be asked and that to me is important. I appreciate that he did that. We haven't had a lot of issues with AHS. My air has gone out once or twice and someone would always come out to help us. They always remind us about maintenance above everything. They're a peace of mind. They’re very professional and prompt when I make my service request.

The first group that came in did a fairly good diagnosis of what's happening in the two systems, and they got certain things working. He said there was a minute leak on it. But the tech did not have the time and he couldn’t do the job. So American Home Shield had another company called. The second party came in, but all the tech said was that I needed a brand-new system and that he needed to charge me $1,000 for putting in Freon. But I asked him why he was gonna put Freon when the guy told him there was a little leak, so he needs to fix it first. He said he was gonna have to charge me $1,000 to do that. And then he sent me a quote for two new systems coming in, thinking I was gonna go buy that system. But I had problems with heating and air condition before, and I refused to have that same company come see me again.

We needed to get the remote to be able to operate the garage door from our car. Two gentlemen from All American Doors came from out of Abilene, which is 75 to 80 miles from here, and they not only fixed that but they also greased the rollers on that door which made it much quieter. The two gentlemen got out and introduced themselves, what they were there for, introduced that they were representing American Home Shield, and then they went right to work. We had two remotes and we also bought a car that would allow it to be operated from the car itself. And they did all three of those things, the car and two remotes. We appreciate it very much. We've had AHS for nearly 20 years already, and we’ve also got another little home that my mother lived in in Granbury, Texas that is covered by them.

While I was with American Home Shield, they were very good. I liked the service. However, their online service is actually horrid. I don't like to do it online. It's very impersonal. You don't know what you're getting. I'd rather talk to somebody. I submitted claims over the phone, and the reps were pretty good. They had 4A Appliance Repair come out in a couple of days after I submitted a claim. It was very reasonable. 4A had to get some extra parts and they took care of that for me and then came back and did things very well.

With AHS, I am able to go online and place my claims. If they don't understand my request, they call me and get further information. At my house, there is an upstairs bath and a downstairs one right below it. There was a time when there was water coming from the upstairs leaking into the ceiling of the downstairs bath. When I submitted a claim to AHS, Bestway Mechanical contacted us right away. The tech came out and explained what was going on. The water was coming out of the shower and out of the faucet at the same time. He explained that the diverter was bad and he had to replace that. He ordered the part and was back the next day. Now, there's no more water going downstairs and the upstairs bath is working like it's supposed to. He did a great job.

Everything was great with American Home Shield and everything worked well in the claims process. Appliance Professionals came out and did a good job, and I got a new fridge.

I had a fantastic experience with American Home Shield. Premier heating and Air came out, and they were fantastic. They gave us a program to come in and inspect all the heating units, all the central air and the fans, and they made sure everything is in working order. We’re gonna keep the contract going for maintenance of all the heating units and air conditioning. Premier came in and they took care of everything. It was $300 for the whole works for three stories of the house from the bottom.

Lone Star did a great job. They were on time and it took them just 10 minutes to fix the drain line from my air conditioner. It was clogged. They were able to unclog it. They said they blew out the drain and it was draining fine. We've been with American Home Shield since we bought our house. And before that, we've been with them for 20 years. We are not very good at fixing things and I like to be able to pay a premium and a co-pay and just have AHS take care of the rest.

The people that American Home Shield sent were fantastic. They did everything they could to make the appliance run correctly, and I’m up and running again. I was very pleased with them and I’ve been most pleased with GE Appliance among those that AHS has sent out. They replaced several parts that were faulty in our microwave. They were there in three days but then, they had to order parts so they were back in another three days. The technician was very professional and knowledgeable.

I found out about American Home Shield through my sister-in-law who lives in California who had friends who used it and have it, and she said that I ought to look into it. She was gonna join it as well. I made a call when I submitted a claim and the process went very smoothly. After I notified American Home Shield of my appliance issue, Central Appliance called me the following day. Then, the technician came over the day after. He diagnosed what the problem was and he said that he was gonna have to report it and then order the parts. He did that and I got an email from AHS telling me that parts have been ordered. As soon as the technician got them, he came back and fixed it, and that was good.

American Home Shield seems to be the best. They seem to be on top of things and they seem to be able to get the job done.

American Home Shield does their best to do what they can. We've been having a huge problem with our refrigerator for the past month and Sears has been out to our place a number of times. Their techs have been very professional and showed up when they said they were going to. We finally got an email from AHS saying that our refrigerator was unfixable. However, we can't get our new refrigerator until the 14th of December. That email took an awful long time. Other than that issue, things have been fine with AHS.

Nick’s Appliance Repair came and the guy did his due diligence and checked whatever he was supposed to check. It’s a Sub-Zero and it’s 33 years old. He said that it was not repairable. The next day, I got a phone call from some other appliance repair in town and I said that it has been checked. They said that American Home Shield called them and wanted a second opinion. After almost 10 days of scheduling and rescheduling, a technician finally showed up. It was a couple of days ago and she said that it just needed some Freon. She said that I was gonna have to take everything out of the refrigerator 24 hours before she comes and to leave the door open. I said that I was going out of town in about a week and I haven't got time for this. She said that she would let AHS know. We left it at that.

My oven stopped working and American Home Shield replaced the whole bottom part of it. So, now it has been working with no problems. The only issue that I have with them is once I filed a claim, they go ahead and take the money out, but it takes a couple of days for someone to even get back to me to schedule an appointment. I shouldn't be charged until that person comes out to make sure they show up.

We were getting warnings on our panel that there was an outflow valve that was not working. AHS sent somebody out to check on the heater and they fixed the problem on the first visit. It was prompt and the company was quick. They did a great job. When the refrigerator door was not closing properly, the technician had to come out three different times to fix the issue, but I'm still having trouble. I called AHS for recalls on this. This will be the third time. My last call was three weeks ago and I still have not heard from the technician.

I’m pleased with American Home Shield's service right now. The claims process was very simple. My experience with Arno Appliance Repair was great. I called to set the claim up on Sunday. The tech called me first thing on Monday morning and he was out here within an hour of the call and took care of the problem.

I was with AHS once before, and I dropped them and I went back. I decided that we could use the home warranty. The reps has been fine when I call in a claim over the phone. For my latest claim, Best Care Home Services was fine, except my washing machine is still not fixed, and I’m waiting on them to come back tomorrow with the part ordered for my oven stovetop. I’ve been notified though about them coming back.

American Home Shield's claim process was easy. The service guy was very polite and he took care of the problem. They had to order a part and they kept in contact with me. They handled everything great on their part. American Home Shield also followed up, so both sides of it were really nice. I appreciated all the effort.

My experience with American Home has been great. When my microwave didn't heat up, Jim told me what was wrong and I asked if he could get the part. He said he'll have to get back and check to see if he can get it. If he can’t, then he'll have to notify American Home and see if they can get it. If they can’t get it, then they’ll contact me, which is the way it all happened. Jim is a great guy. He knows what he’s doing and he's extremely professional and very rapid because of his knowledge and experience. He’s one of the better guys I’ve ever had work at my home in the last 50 years.

I have two houses with Home Shield, a rental and my own home. The HTG in the rental house stopped working and SeaBreeze came out. The tech looked at everything and he was such a nice guy. He took a little bit of time and he finished the job. He understood what he was doing. I also had a claim for the dryer in my own home and the tech who first came was a bad technician. He didn't know what he was doing and he said the dryer was broken. That was the worst company I saw. I asked Home Shield to send somebody else and they did. The second tech who came out took only half an hour and finished fixing my dryer.

When the water heater broke, the guy that came out was excellent. But he couldn't do much more over the weekend because he couldn’t get the parts. And it was Thanksgiving. But he came yesterday morning, and did it all. He did a beautiful job. My only difficulty is that when I call American Home Shield, it’s a long hold, and then, when I get someone, they're from the Philippines. They don’t comprehend what I’m saying, and I cannot understand them most of the time. If I ask them without being sounding rude to connect me with someone in the US, they would say they can’t. But it’s not their fault because that’s how they speak and they're halfway across the world. Once in a blue moon, I would be lucky and get someone in the US.

There was a signal on our washer saying that it wasn't draining. It turned out that a pump had gone out. I submitted a claim online on a Saturday to AHS and their contractor, Hill Country Home, came out to do service on Monday morning. The tech had to order a part and go to San Antonio to pick it up. He came back on Wednesday and replaced the pump. He was very fast and thorough. He cleaned up after himself.

At first, I was hearing the drawer where you get the ice open and close. Then, my milk was getting ice in it and it died within a matter of a couple of days. When it did, my control panel got blue and there were funny little lines running through it and nothing would work. So, I called American Home Shield and the contractor came out. The technician said it was the control panel and when he said that it was what was wrong, I agreed. Then, they ordered the part and I was out over a week.

American Home Shield is a good company. Submitting claims through them is fairly easy. You just click on the website and goes right through. There was a leak from my shower and they sent C&P Plumbing out. The contractor was very good and very professional, and the experience was great.

This is the second time that I had the same issue with the stove and I asked for a different company from American Home Shield. So, this was the first time that SRL Services came out. The technician replaced the computer board and the igniter, and I'm happily, completely satisfied with my stove. He was very professional, and he went above and beyond trying to help me fix my refrigerator because a couple of people didn’t send the right parts. So, he went through a lot of hassle to get me what I needed. But I need a compressor and they don't do that. So, another company is coming out Saturday to fix that part. I also have a claim with AHS on my garbage disposal and it's still not fixed.

We had a stove that the glass was broken. It has three glasses and it was the one in the middle, and the oven was broken. I was cooking when it broke so maybe it popped because of the heat. It shattered the glass. We called Home Shield and told them that we needed to get it fixed, and they did it pretty soon. They were really efficient, helpful, and got back to me right away. That was helpful and they tried to fix the problem. The contractor came that week and they were quick in doing it. The AT Appliances tech just walked in here, looked at it and left. He fixed it. Everything was so quick and he was efficient. We were able to cook our ham and turkey.

Eagle Star Appliance recently came out for the microwave, and the tech needed to order a part because what he was relayed was that it wouldn’t cut on, but that was not what I had said on the phone. That may have been just a miscommunication on both parts, so that was not a problem. It took a couple of weeks for the part to come, but when it came, he came right out and explained to me what he was doing. I called this claim in at American Home Shield and the microwave works perfect now.

When I had an AC issue, I loved the company American Home Shield sent. The technician who came was great and the service was quick. I had Old Republic prior and AHS is the best. Submitting my claims has been easy-peasy. The service is excellent and if I have a need, they set me up with appointments quickly. It’s a little more expensive, but I'm really happy. I tell people that they’re idiots if they don’t have AHS and that they’d be crying because the expense could be horrific on their own. I’m grateful to have AHS and I love them.

We pay $75 a month for essentially a referral service to contractors AHS selects—inept, substandard contractors, as it turns out. Our dyer "repairman" took our control board to "diagnose" and never called us back with a diagnosis, never returned our messages, and soon stopped picking up the phone entirely. AHS couldn't even get a response out of him. Using AHS only ADDED waiting time without a dryer; there was no help here at all. Our electrical "repairman" walked around the house looking puzzled and essentially said that if the lights eventually turned on or at least sometimes worked, then there was no problem. AHS seems to be a scam; there is no service or help here.

Updated on 12/03/2019: Posted a one star review the other day. Company responded they were very sorry about my experience but they had sent an email to help resolve issue. I was unable to locate any email that they sent to me. Looked in spam, promotions, etc. Called the contractor. They were very sorry also that I am on day 10 going on 11 of not having hot water. They had not received the parts but were going to get with the distributor to find out why they had not received the parts. Meanwhile... Day 11. Writing reviews is all I have since I don't have hot water.

Daryl at Burrows & Company did a great job repairing my appliances. I needed repairs on my refrigerator, microwave, dishwasher and washing machine. He was very knowledgeable on all the appliances. Daryl gave me tips on how to keep them maintained. I recommend him for service on all appliance needs. Also, AHS is a good home warranty company to have because they make sure they take care of their customers and they make sure they have the best companies for the repairs, one of which is Burrows & Company. Sonya **.

I have a partially blocked sewer line that hooks into the main, that goes into the septic system. I called AHS and told them twice I needed a plumbing company that will snake it out through the toilet because there was no cleanout on that main floor. They gave me a plumbing company who called me and I said they had to go through the toilet and there was no cleanout. So, I waited two more days and the guy came out, took all his notes and asked me questions like why he had to get authorization 'cause they were going through the toilet. I told him I told AHS. He said he would call back the next day, which was a Thursday, but there was no phone call or email.

My wife and I are seniors retirees and I am a cancer patient as well as a 100% disabled military veteran. We therefore reside on a moderate, fixed income and can ill afford any unnecessary burdens on our already strained financial situation. Unfortunately as a first time homeowner (and lifetime apartment dweller) I had been oblivious to the predatory practices of these home warranty companies. That having been said, here’s our experience with this company.

My sink in the kitchen was backed up and I had a toilet that was leaking. After I submitted a claim for those 2 issues, Plumbing Pro Services called me within 2 hours. Then, they showed up 3 to 4 hours later and they fixed it. They were great and very professional. They took care of the problem and did a really good job.

I called and spoke to someone from American Home Shield when I made a claim for the ice maker. The reps were very helpful but it took a bit of time to send a person out because they couldn’t find someone who worked on this kind of ice maker. So, they went through three different contractors and then finally, they found one to come take care of it. The technician was very good and thorough. AHS is replacing the ice maker and I’m waiting for the new one. I set up an appointment for the delivery to be done but I can't remember when they're coming out with it. Otherwise, I was gonna contact the contractor and have them come put it in.

I heard a lot about American Home Shield from friends and how the coverage really worked. I thought it was worthwhile investing in it and bought into the plan July of this year. When my washer wouldn’t spin, I made a claim and it was automated, but I asked for a representative and spoke with a person. They sent Pender and they were very professional and timely in coming out after receiving the call. They checked the washer and fixed it the first time. They put a wire, but Melvin told me it might hold and it might not. I washed and it went through a couple of cycles. The fix held for a week, then the same thing happened. It stopped again, so I called American Home Shield and Pender ordered a motor.

We moved in into a new house and about 12 hours after we moved in, the heat went out. I called American Home Shield right away. In the next few hours, the hot water went out as well. Air One Heating & Air Conditioning came out to do service. The techs said that there was no gas going to my heater and they left. I called the gas company and they explained that my change of address did not take effect. Once that was fixed, my heat turned on with no problem.

Recently the boiler went out and I called American Home Shield. They had somebody out here within 48 hours to take a look at it. The person they sent out here was very competent and we were very pleased with him. He was on time, very professional and knowledgeable. He gave us an estimate of what it would cost to have it replaced. We went with the estimate that American Home Shield sent out here, and they did an outstanding job. Everything is working great. AHS did another claim for us and they did an excellent job on that too.

I had a different service last year and recently changed to AHS. Submitting my claim with them seemed easy. Last year, the door on my microwave would not shut and I couldn't use the microwave. Someone came and fixed it. But the contractor they originally tried to send was so rude to me on the phone when I tried to make the appointment. I had the same problem with the microwave after I changed to AHS and they sent a different company to fix it. The tech who fixed it was very pleasant and informative. He explained to me what was going on. I really liked the guy and said that next time, I would ask him to come back. The microwave has been working fine since then. I’m happy with AHS.

Reliable Heating & Cooling came out and they were very good. They fixed some problems that they thought was the cause on the first day, but the heater started not warming up the house so they had to come the next day. They were professional as well. Overall American Home Shield has been very quick in responding and getting us connected to people. Our experience has been very good and we are satisfied, and that’s why we’ve been renewing it year after year.

I've been with American Home Shield for 30 years now. Every time I bought a house, I've always required the seller to provide a year's worth of American Home Shield, and I just kept it. And they've always had good results. Whenever I had issues or problems, they pretty much took care of my problems. Recently, Beaches Air Conditioning & Heating did a good job. I was really pleased with them. They came out on time like they said they were going to. They showed up when they're supposed to, and the guy was very knowledgeable, and it didn't take about 15 minutes to fix it. So, I was really happy with that. However, there had been some contractors that I wasn't too pleased with because they didn't really keep me in the loop or they just kinda showed up without calling ahead. But for the most part though, they pretty well worked with me and kept me informed of what was going on.

I have two contracts with American Home Shield for two different houses. We moved a couple months ago and there's been three claims over here, and all of them have been great except I have one here for a thermostat and they sent the contractor to the old address. The rep used the wrong contract. If that representative have paid a little closer attention, we wouldn't have that issue. That issue delayed the service. But they corrected it when I called them back yesterday after the local company called me and said they were at the wrong place and couldn't get here. And the person's on the way right now.

When the water heater was not working, there was no hot water, I went online and it redirected me to a phone number. I called AHS at 6:00 in the morning and the contractor was at my place before 10:00 that morning too. He was early, did a good job, quickly diagnosed it and had the parts with him, so it worked out pretty well. My water heater is working.

One time, my washing machine was shaking badly in the spin cycle. I submitted a claim online to American Home Shield and their website was very straightforward. I didn't have to do a lot of searching and submitting was very easy to do. They got back to me in 24 hours and told me who would be handling my claim. They said Advanced Appliance Services would be contacting me for an appointment. The claim went perfectly. My washer is old and they had to order a few parts. Within a few weeks, they returned and finished the repairs. There were two different repairmen each time and they were both very knowledgeable. They fixed my issue as quickly as they could. Everything has been fine since the repair. I have two kids so if we can't do laundry in our house, it's catastrophic. It’s nice to know that we can get things fixed quickly without a lot of headaches.

I got American Home Shield in September and when I made a claim, it was easy and fast. The tech was good and very professional. I just let him in the house, sat down and let him do his thing. I tried to stay out of his way. They put a new motor fan in, and he was doing something with the thermostat. He went outside and checked the fan too. He did a lot of work.

I've had American Home Shield for about 20 years now, and I've had some good and bad experience with them. My most recent one was wonderful, and they were professional and they did what they said they needed to do. The claim was for a cooktop that wouldn't light anymore, and somebody came out to try to fix it but wasn't able to fix it. American Home Shield suggested that we replace it, and so, a team came out yesterday and took the old one away and put the new one in.

I had a plumbing issue and the company Home Shield sent out kept saying that he needed to go to the roof and that wasn't covered. He spent 40 minutes trying to get that through the insurance company. Finally, I told him there is a way that he could do it underneath the ground and he wouldn't have to go the roof. So he finally did, but my sink was so clogged up. He said that someone should reach me Monday. Monday came around, no one talked to me. Tuesday, I called them and they said that they were done because the insurance company denied the claim to fix it through the roof. Then, I called American Home Shield and they said the same thing, it's not covered. I tried to explain to the rep that he never touched the sink. He never even went underneath to look at what was going on. He just left because it was a Friday night and he just wanted to get it done because it was 9 o'clock when he was working on my plumbing.

To submit the claim for the disposal underneath the sink, I called the 800 number, which was very easy. We had to wait quite a few days though and we couldn’t use our sink. I didn't really like that. We called on Monday and the contractor came on Friday, which was a bit of an inconvenience. When they came, my husband was here and he said they were amazing. They came in, everything was neat, bada-bing, bada-boom, put it in, and they were done.

I had an electrical repair because the spring of the garage door broke. Specialty Services was right on time. The technician came the following morning around 10:00. I filed the claim the evening the previous day. So, he was very efficient and they had everything with them. Everything works great on my garage door now. This is my second year with American Home Shield and I really like the service. Everything’s been really responsive every time I’ve had a claim, so I appreciate that.

My dad has been with American Home Shield for a long time, and I was trying to look for a company and he recommended them. I gave them a try. I did my most recent claim over the phone because I originally did it online and it teamed me up with Grade A Plumbing, and they never called me back or followed up with me. I called and they said I had to wait for them to email Grade A Plumbing and then eventually, they connected me with this company.

My garage door wouldn’t work, so I had to try to pull it down so I could go to work and that took a lot of effort. It took AHS a while to understand what I was saying when I called it in because I was so nervous about not being able to use the garage. But they were excellent. Their contractor fixed the door on the first visit, and I was so glad. It’s working perfectly now.

The microwave wasn't working. American Home Shield assigned Pro Appliance to us but we had the information before Pro Appliance had it. There was a delay of about 24 to 36 hours which was unexpected and when I reached out to Pro, they said that they didn't know. There may be a communication breakdown between them. Once it was communicated, it was fine. Pro Appliance came and diagnosed the problem, along with that, they then went and ordered the part, and updated us over the course of about a week, and then returned and fixed the microwave. I've only had good experiences with AHS.

One of the hoses on the hot water heater had burst. I called American Home Shield and when I spoke with the representative, she put me on hold and said she was gonna see who could come right then. They sent out a tech in a couple of hours. But it was immediate. The tech beat me there from work but my husband was there. He was very professional and he explained it to where it made sense to us and we understood it. He was almost done when I got there. He went in the attic, and he explained what the situation was. He said it wasn’t the hot water heater. He talked about the type of hose that it was and from his experience, that type of hose usually gives out on the hot water side. He checked the hose on the cold water side, and it was fine. So far, the hot water heater seems to be fine.

I went through American Home Shield to get a couple of locks re-keyed so that they are aligned and I have less keys to use. It took about four days for them to send someone out, which is a little longer this time, due to a confusion with scheduling. I had to call, and once I did, it was sorted out very quickly. The guy from Realty Rekey who came to my home was great and I would have hired him by himself if I had known how to get a hold of him. He was professional, very friendly and knowledgeable. He was very good about walking me through the process as well as explaining things just because I was curious. He even helped me figure out a lock for the future that would match with what I have currently, which was really helpful.

The motor of my rental's garage door would not respond to open and shut. I called American Home Shield and their reps were great. The next day, their contractor SJ Garage Door Service came to do service. I asked the tech what was going on and he explained to me that the sensors were not connecting. He fixed whatever the issue was and keyed in the remotes. He then gave me the ticket and I signed. He was very professional.

Our air-conditioning doesn’t blow. It was just turning on and off, and I called American Home Shield right away. A service guy from CityLine Air Conditioning showed up 40 minutes after I called. He was really professional and he was done really quickly. He did a really great service. Since he'd been out, everything has been working really well.

There was leaking underneath and Mike, the contractor, was great. He put his booties on before he came in and he was very neat. He went right to work and cleared the drain and changed the garbage disposal, which was cracked. Everything has been excellent since he has been out.

I’ve been a homeowner since I got my house in 2001, and American Home Shield has done an excellent job on my home needs. I called and spoke to a representative, and they got good bedside manners. They's polite and courteous, and they answered all my questions to the best of their ability. They weren’t mean, rude or obnoxious in any way, shape or form. Quality Air came out for my hot water heater and did a fantastic job. They assigned Grade A Plumbers and now it's working excellently. It keeps my hot water heater nice and toasty as far as running my faucet, taking a shower or doing the dishes. It does its job how it’s supposed to.

Yesterday, we called AHS to change one of our insurances with them which is on a property we bought one year ago. We wanted the insurance for that to be with the other insurances we have. We have with Home Shield a total of six houses, our house and five others that are rentals. The last of those insurance policies expire in January. The lady whom we talked to told us that our insurance for the house we bought one year ago would stay independent ’til the others mature, and then she can do something about them. We prefer if that could be done quicker rather than us calling AHS again. We had a recent claim for our heater that was not working and the repairer sent by AHS came and fixed it. About a week after, it was not working again. We called AHS and the guy who came then was very kind. It happened that there was another problem with the heater. We are satisfied with the service.

Submitting a claim to AHS was relatively easy online. They sent Comfort First Heating and Cooling to service our claim. They were early and professional. Everything was working when their tech left.

I was with AHS before when I first got my house which was 2006. But then I ran into some problems. And then I got back with them because they were good. They handle our problem. They really take care of you. My latest experience was when my heat went out. There were two parts they had to order, and they came right on time. The contractors explained everything. They showed me the different parts, and I was really glad.

I called in for a preventative service and the claims representative at American Home Shield was very good. Terminix came out in a day or two which was pretty quick. The technician was really sloppy in his dress as his shirt was hanging out, but he knew what he was talking about.

The last house I bought, I had a home warranty from another company and I cancelled it ‘cause I had such a bad experience. I had to hire somebody with them and pay to get things fixed, and they would reimburse me over the course of the next month or so. I didn’t like that. And they still charged me the $500 fee. With American Home Shield, you don’t have to call anybody. Just click on what broke down, pay the $75, and they come out. I've used them four times and every time, it works out perfectly. For my range hood, they sent North East Electrical. For my refrigerator and my washer, they sent the Bennet people. Both of them were super nice and super knowledgeable. They knew everything about what they were doing and got the problem fixed. American Home Shield is the best thing I ever did. I will definitely be renewing it and recommend it to everybody I know.

When the tech came out and saw what he needed to do, he double-checked that it would be covered by American Home Shield. Then he came out and fixed it. He seemed to know what he was doing. I got new thermostats and he rewired how they were hooked up to the zone valve that comes out of my boiler. When I submitted the claim online, someone called and said who the contractor would be. Then the contractor called to set up an appointment. I just made another claim today and it went just as easily.

When I filed a claim for my dishwasher, American Home Shield sent out Express Appliance, a place that was based out of Jersey. It was a more formal company with answering machines and different departments. The guy came out and said that such and such part was needed. When he came back to fix the dishwasher, he realized that he had to pull the dishwasher out and that he needed a plumber. I got very upset. He said that he'd been doing this for a long time. I said that if he even had an inkling that it was a copper pipe, he should have looked. He was not nice about it and didn't apologize. I didn't want him to come back.

We’ve had American Home Shield for quite a long time and we always had good service with them before. This is the only time we’ve ever had an issue and it was an issue. It wasn’t like the contractor came out twice, made a mistake and had to fix it again. I can live with that. But it was year. What we had to go through was not acceptable. This company was out there 12 times trying to fix the refrigerator. In nine of those times, they didn’t know what they were doing. The freezer kept freezing over and there were ice crystals over everything.

Usually when I went online to make a form for something, I got an answer right away, and then whoever Home Shield sent notified me right away that they would be out. And then that company would contact me again and let me know between what time. So, sometimes Home Shield did all right. I only have one contractor at one time that I didn't care for. It was a while back. I called the company and told them, “Don’t send that person back out to my house.” That was with the air condition. But for the most part, I’ve been satisfied with everybody else.

American Home Shield was doing a lot of TV advertising and I heard about them there. I have some banker friends and they're very persnickety. They bought the home warranty and they had two appliances fail the first year and they had to be replaced completely. They said AHS was professional about the whole thing and didn't complain or drag their feet. The only thing about AHS is that it’s hard to contact them. One time, I did the claim by phone and one time, I did it by computer but it took me a long time to find the number to call them. When it says, “Contact us,” that ought to mean “contact us”.

The tech from Aces Garage Door Repair and Installation worked on my garage door opener. He replaced the computer board and that did not do it, so he had to come back a week later. It was then the sensors. So, I appreciated the guy. He was very nice and quick to diagnose it. A year ago, last October, I had an experience with a plumber, and I felt like sometimes American Home Shield does not choose the best companies. I had sewage that my toilet backed up into my shower and it was a mess. So, I called somebody. The guy who came out did something on the front lawn where the sewer line was, and he had to pull all the junk out and the toilet paper on my lawn. Then he left it and he did not clean it up. I had a bad hip and I could not bend down, and he said, "Oh no, I'm not allowed to touch that." That did not sound very professional at all, so I was not happy with it.

Last June, American Home Shield sent out a company for my dryer. It was making noise and the man said that nothing was wrong with it. He said that the noise was because the top of my dryer was hitting the drum, but it wasn’t that. Moreover, he was rude. The noise got worse and worse. Finally, my dryer wasn’t working and I had to call AHS back. They said it wasn’t on warranty because it was four months later. It upset me that I had to pay another copayment. However, Max, the man from Savvy that came out was very nice and awesome. He took my whole dryer apart and found out the problem. AHS does a good job when I call to get someone to look at my appliances or whatever needs to be fixed.

We were so impressed with the company that came when our furnace was not working. The tech was wonderful and knowledgeable. A temp gauge went bad and they replaced it for us. While I was out of town, my husband said it quit working again. Somebody else came and had to put in a new thermostat. They even had to stay late into a Friday evening and we were really impressed that they stayed until it was finished.

The guy that came out was excellent. American Home Shield called him at the last minute, he came by my house, asked me what appliance needed to be fixed, he looked at it, told me he’d get back to me, got back to me, had the part, came in and replaced it. By the time he got done, he called me up. It was easy, and he installed it really quick. He was awesome. Best one yet.

American Home Shield sent out Associated Electric when we had a claim for an electrical issue. There was like a blown fuse and they took care of that. But it turned out that there was a little more involved than that, so I called Home Shield back. When Home Shield called them to come back and take care of the problem, Associated Electric wanted us to do a separate, new claim and pay again even though it was the same problem. But the Home Shield folks said it was just the same thing and got them to come out. So they came out the same day and took care of it. I didn’t have any problems after we got that straightened out. Submitting a claim online was very straightforward and easy. We’ve done two claims now, and it’s been pretty easy to get a hold of people and get things arranged.

A co-worker had American Home Shield and pretty much when you google it, it pops up quickly. I've also had plenty of letters coming to the mail with American Home Shield. So, I went with them. I had two claims, one for my garage door and one that was electrical for a breaker. The contractors were efficient and were on time. The electric one, I liked that they had a GPS and I was able to track them as they were progressing to the house. Both of them did very good. They also did some recommendations that I could do to avoid any other mechanical breakdowns. Some exterior coverage like on sprinklers would be cool, too.

Comfort First was awesome. My heat was fixed and they didn’t give up ‘til they found the problem. The blower went out and a piece on the outside unit caused the blower to go. It took them one day to come out and four days with everything. When the first blower that they put in quit, they came back, rechecked everything and got another blower. Billy, Daniel and Lucracia took their time, didn’t rush through, took pictures of the unit and showed me what was going on. We weren’t left hanging. I’m so glad I signed up with American Home Shield.

American Home Shield booked the appointment with the rekey guy and he was very good. Another claim was for the heater and the tech didn't show up. I didn't get a call, so I canceled. I called another vendor and the fix was out of my pocket. I did another booking yesterday (for the washing machine) and I’m waiting for a call from the contractor. I booked over the phone and the representative was good. He understood the problem and adjusted the previous claim with the new one.

On November 23, 2019. I called AHS to renew my contract for 2020. The contract agreement was for a monthly payment of $42.99 effective January 12, 2020. On November 24th, 2019 I received a notice from my bank that my checking account was overdrawn by $172.33. The entire yearly premium was automatically deducted from my checking account $515.88 on November 23rd. I immediately called AHS. I was told I couldn't receive my refund of $515.88 until 7 to 10 days. I was furious. I have been a customer for years. I will not renew my contract with AHS. Robert **

Superior Maytag Home Appliance came out and fixed the washer and dryer recently, and they were very nice. They had to order a part and come back, but now everything's fine. American Home Shield should use more local people though, which these people were but they have sent people from far away before.

The contractors that AHS sent for our electric issue is a great company, so far, to work with. They text immediately when the claim is given, and then they set up an appointment. We've had them come out a few times and we've had one time since our last visit where it slipped again. He's doing everything he can. We're very happy with the service. He's done a lot, but it's a hard fix. And so, he's gotta figure it out and he's doing a good job.

The electrical claim was fantastic. The contractor came out the next day. He probably spent five minutes listening to what the problem was, looking at the outlet, and he knew pretty quickly what was wrong. He was able to fix it in that visit and took care of everything. And it didn't cost me anything extra. I was glad that was my first encounter, 'cause the next one was not so great. I wasn't upset with the contractor. I was not pleased with the coverage of the warranty from American Home Shield. I have two gas furnaces in my attic, and both the gas regulators that were right there on the side of furnace and control the gas that went into them to make them work were both leaking and the gas company had come out and red tagged them. The gas company told me I needed a plumber to come out and fix that, to replace them. So, I had told AHS I needed a plumber, and they did what I asked for and sent out a plumber.

When my toilet would not stop running and the water heater was leaking, I filed a claim with American Home Shield. Their website was very good and using it was easy. When the contractor came out the first time, they fixed the toilet, but the water heater had to be replaced. They waited for it to get in and it took about two days, which wasn't long at all. They then scheduled time and came back out. They did it in the evening, which was convenient and even more helpful because of my work schedule. They fixed it quickly and in a professional manner, then they left.

The turntable in the microwave was not working, and there was a crack in the door. They couldn't get parts for it so they were gonna replace it. We've gotten the official word for it and the microwave has been ordered. It seemed like everything was okay. We had to have our refrigerator replaced. We've got the refrigerator in and now we're waiting on the remuneration for that.

I had a corroded hot water heater and American Home Shield sent out Hardy Plumbing. They were very prompt in getting in touch with me and they were extremely prompt in getting here to help us, which was great because I did have a big family coming in for Christmas. They were very wise in that they asked me to send them a photo of what was there and they asked me to send them measurements of the doorway getting down to the cellar. They fixed it when they came out and I have nice hot water.

I did a claim with American Home Shield over the phone and they guided me. Frontline then came out and fixed the sink. They said I had molds.

I have a property manager who has rights to call American Home Shield any time they need something fixed. So far, American Home Shield never let me down. I'm pretty satisfied with their work and the people they call out to work, their ethics, and I like the company.

When I did a claim for my refrigerator, submitting it was very easy and the turnaround was quick. The AHS reps were friendly and accommodating, and the contractor was professional and knowledgeable. I told him what the problem was and he fixed it.

So far, American Home Shield has been one for two. When I called about a plumbing problem, I got absolutely no satisfaction. But when I had no heat and called the number I’m supposed to call, the contractor who came was wonderful. It took him three visits, but he kept me updated and let me know when he was on the way. He came right away and tried to solve the problem, but it didn’t work. Then he came back again the same day, finally figured it out and solved the problem. He discovered that he was gonna have to replace some parts, which took a few days to come in. He came back as soon as possible and the heat has been fine.

It was very easy to submit a request for service online. The tech reached out to me the following day and then he was prepared to come out the next day for me. He was very professional and very knowledgeable. I enjoyed the experience. My dryer is working just as it was before.

Since I moved into a mobile home, I've had concerns with some appliances. Not even six months after I moved in, my dishwasher, oven and water heater went out. I went with American Home Shield and thus far, they fixed my oven for me. They have also checked my washer and dryer for me. My dishwasher was also an issue and AHS gave me a brand-new one. Their contractor brought it out to install it but because I have hard wiring and I need a different valve, GE doesn't allow them to do any service to it. Now, it's my responsibility to hire a plumber and an electrician. Even so, all of AHS's contractors were so kind and really wanted to help me.

Everything went all right with the plumbing claim where Drain Go of Alabama came out. I, however, wish we could have had somebody to come out a little bit sooner. I couldn't get anybody to come out until the Tuesday because it was over the weekend. I already had water damage and all floors had to be replaced, but it was neither their nor the company's fault. But, other than that, it went okay. They were quick, they fixed the issue within minutes. They knew exactly what was the problem. So, it turned out good. American Home Shield is great. The process was quick and the AHS automated system took care of everything. I didn't have to speak to a representative. The automated system was very clear on a lot of things, and then I received my email promptly. I was very impressed.

The contractor from Hospitality Heating and Air Conditioning came out and looked at the furnace. It was a great interaction. He pretty much showed me a few things and fixed whatever he had to fix. Everything went fine.

When I make claims with AHS, I call over the phone and speak to a person. I don't go through the prompts. I know you can request service online, but I’ve tried that before and my experience wasn’t the best. I prefer to speak with a live representative so that I know upfront and so that I can ask questions in terms of what to expect. Sometimes when you have the service calls and those technicians come out, some of them will do the repair and you pay the $75 service fee. But some would say that it’s gonna be an additional cost.

I've kept AHS for 10 years now given the convenience of putting in my orders. I wish they have a more complete coverage though. It seems like every time I get some kind of repair, inevitably, it's not completely covered. Nevertheless, I had their contractor here, a guy who has come out before, for the same problem with the same furnace and fixed it that same day. I was very impressed with his punctuality, professionalism and thoroughness.

Using AHS's website has been super easy. I submitted a claim for a garage door opener and within a couple of hours, I got a notice that a company had been assigned. The next afternoon, the contractor called me to set up a time to come out. I spoke with them on the phone and they were very nice. Since the repair, the garage door has been great. With AHS, every time I call, they cover my claim if it's a covered item. If it's not, they tell me and then I work it out with the contractor. They’ve always only sent quality people to us. The contractors don't try to oversell us. They do the work and leave.

The technician from Mt. Lake Pool & Patio was very good. He personally told me that if we do have a problem, he would come out and readjust or repair if something needed to be done. But when they did the repairs, the pool was already closed for the season. So we won’t know if we’re gonna have any additional leaks or problems until we reopen it in the spring. Unfortunately, it’ll be more than three months from the time that they were there.

Stockdale was very nice, friendly and professional. They answered all the questions and they were thorough. They didn't come out and went, "Oh. No, it's fine." They were like, "Hmm, let's look around here, make sure." I was also very satisfied with the timeframe. We, however, had people coming out for our plumbing issue, and we paid $75 for American Home Shield to tell them, "Oh, we don't cover that part." And then, I don't know if it was AHS or the contractor, but there was total miscommunication. We never heard from anybody. This went on for quite some time. I tried to call several times, talked to several managers, and it was a mess. Then the guy who came out was pedantic. AHS could improve on basic plumbing and better communication.

American Home Shield sent Steve's Security Locksmith, and the service guy was excellent. He showed up on time. He was polite and very professional.

My recent claims experience with American Home Shield was terrible. I had two contractors come out and they tried to get me for a process that wasn’t necessary since there was a hole in the pipe. The guy wanted to flush for $500. It was ridiculous. I chased him off the job and got my own plumber. He replaced the line as it should have been done.

Allen’s Pool Service is the best contractor that AHS got. We've used him for years. He's just very thorough. He always comes when he says he's gonna come, he takes care of the problem, no hassles and no argument. He's really good. Greenway is the other contractor that comes out and he's fine and good as well. We had an airconditioning unit replaced by them. However, I don’t like the new co-pay of AHS. I think that 100 bucks is too much. That’s a lot when all the other companies are 65 or 75. I think AHS might lose people just because of that $100. But AHS is always my first choice.

I love American Home Shield. I have a $75 deductible for no matter how many things that are in the house. When I call, I just pay for the trip. They pay for the parts and labor. When Sears came to fix my dryer, all the tech had to do was really clean the lint. Then he came up to fix my dishwasher because I had to clean that too then he decided to vacuum the back of my refrigerator. The tech charged me $81 for himself and said that I had to pay AHS my deductible on top of that. I found out it wasn’t true though and I shouldn’t have paid him anything.

The button on my microwave broke. It's the one that turns on the light on the microwave above the stove. ARO Appliance Repair was the contractor AHS sent and they replaced the inner parts of the button. It's a unit that works as a fan too. If you press into the mechanism, it's not popping back out like it should. It's the exact same part but now, it's another piece of the part that's not working. But I haven't turned it in yet because it's still able to turn on and off the fan. It seems like it's gonna break any minute though. I have the highest-end model of microwave. I spent over $600 for it and it's only a couple years old, so I'm shocked. It's a Kenmore Elite.

I speak to an actual person whenever I make a claim with American Home Shield. Their reps are okay. Sometimes, they don't respond as far as you want but they're just like any other company. I’ve had problems with things like my dishwasher, washer, and dryer. With the washer, the first person that came out didn't wanna work on it because they said it was a two-man job. But that wasn’t American Home Shield’s problem. It was the person that came out.

Everything went fine with my heating claim. The guy from Airmax Heating & Cooling was there for 20 minutes. He answered my questions and let me know what I needed to do. I asked if the house had any mildew or mold buildup within the furnace, and he confirmed because of the heat, it killed most of it. So, I just need to pay someone to come through and clean up the dust.

The face bowl and the sink were stopped up in my bathroom and when I submitted the claim online to American Home Shield, I had some problems with the website, so it was probably not the best. It was fine this time because I only had one issue but the service before that wasn't too friendly when I had an electrical issue. There were three lights that were not coming on when I flipped the switch. When the gentleman came out, he said he could only do one service call because that was what I had requested and I needed to call back. When I tried to call the company, he didn't wait. He didn't bother for AHS to answer the phone. He was in the truck and he waited a few minutes, but it took longer for AHS to respond to the call. He said that if I got somebody, they could call him or they would call him back.

I’m new to the state so I don’t know how the weather is in the winter, but we have heaters in the house to keep us warm. They were plugged in and they were on, then we noticed how cold the house was and there was no heat. It wouldn’t do anything so we called Home Shield and when my husband got off the phone, he complained that he couldn’t understand who he was speaking with in the call center. They also gave us a different contractor first and we would have had to wait five days. We were having a cold front here so it was a little disappointing that they couldn’t get someone local in our area. My husband told the first one that we need somebody out and we couldn't wait that long. We ended up waiting a day shorter anyway, because by the time Home Shield got Strickland’s Heating & Air to come out here, there was a holiday in there somewhere so that made it even more difficult.

My recent claim with AHS was for my refrigerator. They had sent some people out here several times before for it not cooling. And the last time, they replaced a whole bunch of parts and it still didn't work. I called American Home Shield and complained that I was paying them $75 every couple of weeks to have somebody come out here and it wasn’t being repaired, and I was tired of paying a service call for stuff that wasn’t being fixed and still not fixed right. But I’m now requesting Sears and I said to not send back anybody else. Cause the other people they kept sending out, those people worked on the ice maker and it’s still not working, but I’m not paying another $75 to have someone come out, look at my icemaker again. Sears did not work on that. Sears replaced my compressor.

The first couple of times I had an issue with my appliances, American Home Shield sent these rogue people, and then I finally got a local guy. When I had another appliance issue, I called American Home Shield and asked for an actual Whirlpool distributor or appliance specialist, and that's how I found the best way to handle the claim, but it was hard to get through to the system to talk to a person. But I figured out how to get to the phone tree and speak to a live person and requested a Whirlpool person.

Submitting claims through American Home Shield is very easy. I usually call in and their customer service is amazing. Their contractors have been awesome too. My dishwasher couldn’t be fixed, so American Home Shield had to buy a new one, and the guy who installed it was great. My husband is out of town a lot, and this guy was really concerned and he made sure everything was just like I needed it before he left. I also had a claim with my dryer, which only needed a belt and a bearing, and a contractor came back the next week and repaired that.

We've used American Home Shield for a number of years and we've been very happy with them. We have an ice maker that's covered by American Home Shield, a freestanding KitchenAid ice maker. It had a problem in July, it got fixed about two weeks ago. There is absolutely nothing in their contract that gives them any time limit on when they have to repair something. That is a freestanding ice maker and it's in a bar. The guy that they sent out towards the beginning was a man that weighed about 350 pounds and he barely fit his body behind the bar. For some reason, he asked us if we could take the icemaker out from behind the bar and put it outside for him. And I said, "Uh-huh. I lift weight too. I can bench 500 pounds."

I called American Shield when my washing machine's drum wasn't turning properly. Something broke underneath and it was banging up against the sides. The contractor came out, ordered the part, came back two days later and fixed it. We had the repair all done within a week, which surprised me.

The contractor from National Platinum Service came out very timely and looked at the problem. I had originally tried to discover what the problem was because the refrigerator had the smart capability. I just put the phone up to the little transmitter that’s on the refrigerator and it came back and gave us a fault. As it turned out, the fault was incorrect. When the technician came over he identified it as a different fault, which was the compressor fan that operates in a series. So if the fan fails the compressor fails. But unfortunately, that wasn’t the total problem.

I submitted a claim to AHS because the pool pump failed. I filed the claim online but the website doesn’t allow us to clearly communicate the root cause of the problem. We had to have multiple callbacks with their subcontractor to get it resolved correctly. By the time the contractors came out and said they fixed it, I went back, “No, you didn’t.” We had to reopen the claim and then the whole thing took two and a half weeks to resolve. So, not being able to clearly communicate on the website and then not being able to clearly communicate with the subcontractor ended up me having my pool down for two and a half weeks. But now, it’s been properly repaired and it’s all working fine.

A&S plumbing, AHS' contractor did a wonderful job on my busted sink pipe. It took a few days before they could come, but they fixed it when they got here within an hour. I was totally pleased.

I submitted a plumbing claim to AHS and they sent out High Priority Plumbing and Services. An excellent tech came out and he said that there was something wrong with a pressure valve in the wall of our house. He was thorough and explained everything and how it would work. He was able to resolve the issue in a couple of hours. AHS was assertive in getting someone out and within a good timeframe. The claim went really well.

A lot of the maintenance care is not covered through American Home Shield. But their claims process is easy. When my water heater was not working and it kept shutting off, they sent out S.A.P. Home Repair and the tech there said that it was my gas valve. The first time he came out, he didn’t see that it was marking or that the gas meter was having any problem. But when I called them out a second time, it was showing it. When the tech came to do the actual repair, he asked me who had turned the water heater back on. I said it was me because it was turning off every day. I went a week where I was waiting on them to come fix it, but I had to keep turning the water heater on to have hot water on the days that it would turn off. On that day, he said it no longer showed the error code. He went ahead and did the repair still.

I had a problem with my garage door opener. I filed a claim over the phone to AHS and the experience was very good. The contractors that came out were excellent. However, I wouldn’t recommend AHS to anybody. They just look for ways to pay as little as they can. Overall, the experience in the past has not been great.

I have an annual contract with AHS, and I've used the service at least four times this year. They always do a good job, and I'm very satisfied. The icemaker wasn't working properly and the panel on the front of the refrigerator needed to be replaced. The contractor from Accord Appliance was very professional. They were very knowledgeable and whatever question I had they explained it to my satisfaction. Everything works the way it should. I would recommend AHS. They have someone out a day or two after I call to tell them about my problem. So that's timely.

American Home Shield always do a good job, so I love them. Their response time is fantastic. They had me an email telling me what was going on in less than an hour. Everyone has been awesome. I've never had any issues. They always take care of me. I actually told several people that just bought houses about them. My son bought a house and they're gonna be contacting AHS soon.

I got American Home Shield with the purchase of a house, and I've had it for four months. James Appliance Repair recently came out and replaced a rotor in the dishwasher. They did a good job.

I mostly do my claims at American Home Shield online and it's easy and convenient, though sometimes I wish I could talk to a person. The wiring that was leading to the condenser had burned out on the inside and it needed to be replaced. Upon first contact, the tech explained his process, what he was going to do, and he showed genuine interest in trying to get the repair made. It was a personal approach. A lot of times, people wanna know what's wrong with their appliance. Not only did he tell me what was wrong with it, he showed me a picture so I could actually see the wiring. He also showed me the before and then the after.

American Home Shield sent Cal Home Construction out for my bathroom. The contractor had to come back twice. First, for the cold and then for the hot, but he was very nice and helpful. I thought the problem was fixed the first time around, then I had to call them back. It wasn’t because he couldn’t fix it the first time, but he thought it was fixed the first time. I've had AHS for 20 years They could quit raising the service call fee.

The process has never been easy with AHS. We have known that you have to be very patient, and been a customer for 8 years. Repair after repair has always been their preferred course of action, but this time they were sending a new washing machine. After 2 weeks, the company comes to install it today. He started it and said check it in about 20 minutes. When we checked it (before 20 min), it was spraying water on the wall behind the washing machine onto the electrical outlet. The service tech was called, he never called back and then didn't answer his phone when we called back. We have now spent 2 hours on the phone with AHS, mostly on hold and being put off. They want us to wait TWO MORE DAYS for someone to come fix the mess they left us with. Terrible service. I have said before we need to find a new company, this verifies it is 200% accurate.

AHS sent an electrical out for the 2nd time to repair the same problem. Same company both times. The 2nd time I was told by the owner of the company that he didn't have time to fix my problem because AHS only allowed him 1 hour including travel. He told me if I'd pay him for 4 hours - $500 he'd come back and figure out my problem. I declined. He left and did not do the work. I received a call from AHS saying they wouldn't cover electrical repair because I had code violations per their electrical contractor. I have since hired a licensed electrician who has correctly fixed my electrical. They discovered that the AHS electrician installed 3 switches but never wired them. This AHS contractor has scammed both AHS and me and then tried to extort money from me to fix what they didn't do but claimed they did for AHS.

I have been with AHS since November 2011; that relationship just ended - November 2019. In recent years, it seems the quality of contractors AHS partners with diminished significantly. The amount of follow-up I have had to do just to have my service request completed has been downright ridiculous. In March of 2019, I couldn't reach the assigned contractor for two weeks to schedule. Once I was able to get them out to my home, they weren't able to fix the issue - needed a part. Understandable, but three weeks later - still nothing. Each time I called AHS, no accountability. All they offered was to call the company (who wasn't answering or returning their calls). Finally, after weeks of asking, I was able to have another company assigned to complete the job. I was irritated, but didn't say or think much of it - isolated situation, or so I thought.

I have requested a refund for a cancelled service call on November 4th and have been told over 10 times that my money will be processed within 3-5 days, still no refund. This company has horrible customer service and is the worst company I have ever worked with. I will not be a returning customer at this point. I have been given the royal run around with this company. Think twice before using this company.

All the reviews MUST be paid for or fake. I have purchase the home warranty as a first time home buyer and was like awesome great reviews.... Boy was I wrong. I have been waiting over 6 months since my initial request on a home warranty request for a broken fridge and there is still no closure to the initial work order. I am waiting on a secondary check since they initially didn't pay me the correct amount owed. I put in a work order for a fridge over 6 months ago. Extremely short version- after paying the initial service fee I had someone come to my house in an unmarked van, no clothing with a company logo, and spoke hardly any English. If it weren't for them initiating the home warranty name and servicing of my fridge I would not have let them in my house.

I was having a 18+ year furnace. I had call several to review the problem. I then called American Homeshield. 2 companies told me I had cracks in the system and potential leaks of carbon monoxide. I even saw pictures and videos of my furnace. AHS came in and told me I just needed to get a part replacement and I specially asked about cracks which I saw with my own eyes. I will not be renewing my contract and was not happy with my service. I should been told I needed a new furnace. 18+ years furnace come on. I will make the investment of a new furnace and cancel my contract.

I sold my property and called to cancel the agreement, that paid for full year. The associate simply says: no refund. Asked why: she says the amount of money they paid to contractors for service calls and cancelation fee warrants for any return. When asked the details: she said cancelation administration fee is $43 and she doesn't have any other details of amount they paid for contractors. She is not ready to connect to supervisor, saying supervisor is not available. This is outright a scam. DO NOT take annual subscription; pay monthly service only.

American Home Shield totally BS when it comes to customer service. Their agents read from a script and are not able offer assistance effectively. They sent out Khalid from Service Mechanics of Tidewater to fix a leak in my dining room. He fixed the leak but shut off water in my kitchen and was unable to get it back working. I called AHS to have someone come out and repair what Khalid had clearly caused. I spoke with Anna, Dena and Joan on 11/25/2019 all whom informed me that the person that I spoke to prior had lied to me when they informed me that they placed a trouble ticket for service.

I had a leaky water heater in the garage. I’ve been watching it for a couple of months and then I went, “Okay. There's something definitely wrong here.” It was my second or third claim with AHS. Once you filed a claim the first time, you realize that you just call them and then they're partnered with some people here in Las Vegas and they send out their partner. In this case, it was Air Squad. They were good about scheduling it within a week or so, which was convenient for me. They came out, inspected it, and they ended up replacing the water heater. And because the home was built back in 2001, they had to upgrade a few safety issues by putting a circuit breaker within line of sight of the water heater. A circuit breaker box was inside the house and apparently, that’s a no-no in Las Vegas. So, that was what they did.

I had an appliance issue and AHS sent out a tech from Arrow Appliance Repair, but we didn't get it fixed. When he came out, he looked at the model number. He said it was 13 years old and I didn't think it was worth repairing at that age. I purchased a new dishwasher on 11/20 and AHS is supposed to be sending me some money to help with the expense, but I haven't received the check yet. Other than that, I'm going on my second year with AHS and their rate is expensive, but it's fine.

The tech changed out the heater which wasn't staying lit. He came, he ordered the parts and then he brought it and changed it out.

I'm not a handyman nor a handy person, and I know that there are little things that can go wrong. In my previous experience, those are very expensive items that can be taken care of at a low cost. It allows itself for me to be taken advantage of if I didn't know what I'm doing. And so by having a middle person to monitor the service, it will be to my advantage. So, I've had American Home Shield since May of '18. In a recent claim, Three Brothers AC Heating was sent out and they were very friendly. After they finished the job, they explained to me what was wrong with the furnace and that there was some dirt on maybe the ignition or it was clogged and so it does not start. So, Three Brothers did their job and the furnace is now working. Everything went very well.

It upset me that AHS raised my price by $6 but didn’t contact me. I didn’t even know it until they called me. I was told that it was the economy. But still, if something goes wrong, $41 a month is pretty good. When both my toilets were rocking back and forth, I called AHS and within three days, they called me back with the name of the plumbing place. Then a couple of days after that, the guy showed up. And then a couple of days after that, the toilet and all the hoses were replaced. All in all, everything took a little over a week, which was okay.

The technician was out here for the second time for the AC. It went well this time and whatever he did or fixed, it worked. I would highly recommend them. But I wouldn't recommend some of AHS' contractors they have around here locally.

American Home Shield was recommended by my mortgage company, and we've been very satisfied with them. I had an appliance issue and the gentleman from Brothers Appliance Service was very professional and nice. When he came, he told me everything that was going on, what he found, and what I needed to do in the future with my appliance. So, it went very well.

My experience with American Home Shield has been wonderful. My sister’s, on the other hand, has not been but I've always had good experience. They always send me the right contractors. I’ve always had good contractors and these last people, the plumbing people, were wonderful. I had two bathrooms that they worked on because something was going on in the tanks and I had a sink that was stopped up. They spent lots of time working and getting it going. It’s wonderful to flush the commode again and not worry if it would make a whole lot of noise or run my water bill up. So that was good.

I call American Home Shield to make a claim and then do the call prompt for whatever I need. When we submitted our claim for our hot water tank, there was some confusion. We got an email from American Home Shield saying that we would be receiving a check for reimbursement. It said within seven to 10 business days, and then we never got it. I called on day 14, and they said that it was denied. It was resolved, but there should be more communication with what's going on. No one contacted us to tell us that it was denied after they sent an email. My most recent claim was fine, but the tech was not able to fix our washing machine. It's not draining correctly and he tried to snake it. He said that there needs to be a vent put in, and there's no vent. And so, he didn't think that American Home Shield would cover that. He said he would let me know, and I never heard back to see if they would cover it or not.

We bought our home in May and we’ve had American Home Shield since August. I have thoroughly appreciated having their insurance and when submitting a claim, if I could speak with a representative who I could understand, I would rather do that. I have a hearing difficulty, so if there’s an accent, I have a little bit of trouble there. The contractor came out to give a checkup to the heating and air conditioning unit and they fixed something. The technician was very kind and professional. He showed me what he had done and although as a layman, I had no understanding of it, he explained to me that it was showing no difficulties. He didn't see any problems coming forward.

I called in a claim with American Home Shield when my dishwasher wasn't draining water. I was told that it was the motor. A glass got down in there and stopped the motor. The contractor who came was quick and did the work that he said he was gonna do.

My garage door wasn't opening nor closing. Things went well with the claim I submitted to AHS. They sent Superior Garage Doors to do service. Their technician fixed my issue.

The microwave was completely not working. No light, no nothing. I called American Home Shield and they said it would take 24 to 48 hours. Not the same day. And then, there was a confusion about when I was going to get the person. I got the person in the email, but it didn't exactly say the time. If they could send us a text message about the name of the person and the time frame, that would be great. I then called All Home Appliance and then they said they thought I already knew the time they were coming. I told them it was not showing us. So then, the lady from All Home told me exactly what time the person was coming, and then they showed up on time, so it went okay. The microwave was fixed in 15 minutes' time. It was a tiny part they needed to replace. The microwave is now working.

American Home Shield was fantastic. I've been a customer for so long and I call when I have a claim. The representatives have been great and really helpful. Then we get somebody the next day or two, which is really quick. Mario of US-Air Conditioning of Texas visited my home for the second time in a recent claim, and he's always so efficient and professional. We really like him. When we set the thermostat in the air conditioner unit in the upstairs, initially we could hear the system fire up within the fan but the fan would never come on. So, Mario did a good job and the AC is perfect now.

I submitted a claim and they assigned somebody. The person called the next day to set up the appointment, and came out within two days. He came out to fix one of the switch plates for turning on a light that had stopped working. He knew right what to do and fixed it. He did above and beyond and fixed a couple other switch plates that weren’t working. So he did great.

My dishwasher had no heating, there was some rust on both of the slide-out strays, and there were problems with the front display where the LEDs were not lighting up. It was difficult to tell at first whether there was heat and it just wasn’t lighting up as a selection option on the display, or if there just was no heat. Both were the case so I filed a claim on the American Home Shield website which was incredibly simple to follow. Almost immediately after I submitted, I received an email or a text saying this is who I should expect within the next 48 hours. AHS was very responsive that way. Then, Affordable Appliance came out and did an outstanding job. We would rather have had a new dishwasher, but it was cheaper to fix than to replace so they made that call and we completely understood that. They replaced parts and did the work that was required to fix it. So now, the dishwasher has been working perfectly since they’ve been out.

I did a plumbing claim with American Home Shield and got an immediate response. It took the contractor a couple of hours to resolve it, though, because there were a lot of stuff. My garbage disposal didn’t work, as well as the spray on the sink and the shower in the guest bathroom, and the sink in my bathroom wasn’t draining well. But the plumber was amazing. He was super friendly and very knowledgeable, and he showed me how to do everything. On a claim before this one, however, I had to find an outside person and I had so much trouble getting reimbursed.

We've had American Home Shield a little over a year this time. We had them way back in the 90s for a while but when we lived in Arizona, we didn’t use them. Sometimes, I use the phone to submit my claims, but I did my claim online this time. The process was easy. Everything was fine with West Sound Plumbing. The claim went off just the way it was supposed to. They sent two guys out and they looked at my appliance and tested it, and they came to the conclusion that it needed to be replaced and they did.

We had plumbing problems. We had some leaky faucets and there was a constant drip. And it was discovered that we needed to have a new pressure-reducing valve for the house. The technician that came out was very good and very knowledgeable. He knew what the problem was, why it was happening the way it was and he knew right away what to do. They sent their faucet expert. They actually came out as a second opinion. Because the contractors that came out the first time, we were concerned about. We were also a little concerned because in this particular instance, AHS denied the claim. They didn’t cover it, because of not having a pressure valve. The first plumber that came out said we didn’t have one. But then when the second one came out and they dug, they found that we have one. It just had failed.

My claim for my stove with AHS went perfectly. Their tech from Tech-Tonics AC and Appliances came and evaluated my situation. He repaired my stove where there was a burned-out wire. He was courteous and listened to what I had to say.

I had to call American Home Shield three times to get a person. The first time I submitted a request for a service, they assigned a contractor but the contractor did not call me. I called AHS back to set up an appointment but no one called me back so I called them again and they shifted me to another contractor. That person didn’t call. Finally, on the third call, AHS gave me All City Appliance. They were very good and when they came, they were quick. As soon as they were assigned, they called within 24 hours. They scheduled, they came and everything was done. The reps at AHS were clueless on why the contractor didn’t turn up. They tried calling them and no one picked up. It could be a bad contractor but it happened twice, so those two contractors were very average at responding.

We had a plumbing issue one time and we submitted a claim to AHS over the phone. Their phone service works and we got the claim set up. AT Appliances came out to do service and then a plumber came out after them. They gave us a lot of good feedback and the service was worth the 75 bucks I paid for them to come out.

American Home Shield is great for me. I got it in both of my homes. Recently the digital panel that was on the washing machine didn't work, and the tech came out and replaced it. He had to order a part and come back, but he was very friendly personality-wise and professional.

I had a pre-winter tune-up and check on my heating system through American Home Shield. I set that up online and I was told who would be doing it. The contractor then called and told me when they would be here. And everything works perfectly.