American Home Shield Reviews

The problem I was having recently with the washing machine was it was filling full of water when it wasn't on. The contractors came out here with the part and fixed it within 30 minutes and were out. They were outstanding people. When I submit a claim with AHS, I just log into the website, pick an appliance, set it up and tell them what's wrong. Within 30 minutes, they'll have the place that's gonna fix it and the place will give me a call to set up an appointment.

I've submitted a couple of claims with Home Shield and the process is good. One thing that I haven't loved is that it is left open-ended as to who is supposed to contact who first. They say on one of the screens that the contractor will reach out to me and then if I check the status, it says it's waiting on me to reach out to them. Also, I have struggled getting the contractors scheduled and getting refunds on a couple of them, too. It took a while. But the experience with Rush Heating and Cooling for the HVAC stuff was perfect. They came out for a yearly clean and maintenance of the system.

Bennett Air did a tune-up. They just needed to clean the filter and everything was okay. The guy did a good job. When I called to do a service, American Home Shield reached out to me in a day or two. It's been 15 years that I've been with them so they're doing a good job with me.

My most recent claim with AHS was the refrigerator. It just wouldn't defrost. It iced up. The contractors had to replace two parts. They were very good. Submitting the claim with AHS was excellent. The defroster seems to be working all right at the time. I’m hoping it keeps working. It's an old refrigerator, so the compressor may go out. I also had to have a part replaced in my oven. It was on the computer and it's a very old one. But the technician took it out, sent it in to AHS. It was repaired. It came back and he reinstalled it, and it's been excellent since. That was Dale's Appliance. I was very satisfied with AHS.

We've been kinda locked up in our house for the better part of the year. In general, we go to work every morning and we come home at night, and we don't use our systems the way that we did a year ago. In Houston, the weather was in the mid to upper 90s every day, and the AC was running and we didn't really think much of it other than it was running a lot because we were here all day every day. I got an advisory from an electric company and they said, "Your bill is normally this much every month. And we have history for four years and your bill this month is gonna be double what it was before. We just want you to know that." So, I started kinda poking around and I realized the AC was running almost 24/7. It never cut off.

There is a piece that seals every time you close the refrigerator door. That came off on my refrigerator. Major Home Appliance came out and they said that they can tape it back in, which they did. That service was good. They thought that would be the easiest solution and it made sense. It's just that for some reason, the first time they sealed it, the stickiness didn’t hold in the middle part so the middle part keeps coming loose. I have to manually tuck it in every time I open and close the refrigerator. It’s been a week of usage. I need someone to come back and do the work again so that it’s completely sealed.

I requested my plumbing claim online and a contractor was assigned to it about a day or two later. It was pretty easy and straightforward. Janicek's Plumbing was here on time. They cleaned a drain clog and did a great job. They solved the problem and it was all I could ask for.

I had an issue with a water valve under the refrigerator. I placed the claim online and I had a very good experience with the contractor that they sent out. The refrigerator has been doing well since the repair. AHS also repaired the dryer and they did a really good job on it as well.

We had a leak and we weren't sure where it was coming from. We suspected our toilets but we weren't really sure. The contractor who came for American Home Shield was a very nice and he took his shoes off at our door when he came. The tech had the needed part in his truck. He traced the leaks down and got them fixed. He was very nice and I would hire him myself if I had a plumbing problem. We have had a policy with American Home Shield for 20-something years. I'm a Farmers insurance agent and I've had AHS coverage since Farmers started selling Home Shield's warranty. They have a very simple process for submitting claims.

I needed the outside outlets fixed so I submitted a claim online with AHS. The process was good and straightforward. Everything was good when the contractors came. They were professional and quick. I'd recommend AHS.

I had an AC claim recently where AHS sent out Absolute Comfort and it went well. But the same company serviced that unit three times this year and it's not clear to me why that unit is failing. I don't know whether they are giving us a proper assessment or they're doing the proper repair. But every time they go there, they leave it working. When they were here the last time, they repaired the unit not long before then and they did not give a report as to what was repaired. And when you ask for the reports, you don't get it. So I want to know if they have an issue there or if I should prefer another contractor next time. I really want to know the details of my claim and what is the problem. Other than that, AHS has been very responsive and every time, they worked in a very timely manner, so I appreciate that.

There was water leaking on the furnace. We called the number and we got a relatively prompt callback something saying that the service has been scheduled. Majestic Custom Heating & Air Conditioning came out and they were able to fix the issue. They did a good job and we were satisfied with the result. American Home Shield is a valuable service and we're very happy with it.

I’d recommend American Home Shield. It's a valuable deal to have and it worked well for us. We've had it for several years and I've had a few calls here and there. I've had a good experience, so far. Recently, we had a leak under our sink. Everything was just fine when the technicians came for it.

American Home Shield is a good company. I'm new to them and the only claim I’ve had was to check the AC. The claims process was great. The contractor was very professional, prompt and they communicated.

I had American Home Shield early on, and then I switched to other vendors. This year, we switched back to them. So far, so good. Working with them, in general, is okay. The warranty is for a rental. My tenant submitted a claim and the plumber came in and fixed the issue.

The tech American Home Shield sent from Blue Ridge Mountain for my claim regarding a leak was excellent. He called when he was leaving his appointment prior to mine and told me I was next. He said that if I was available, he could come early. Otherwise, he would go to a later appointment and work with me at the time it would be best. I was home so I told him that it was fine for him to come early. He told me the ETA that was shown on his map and he arrived a few minutes earlier than that time. He was very respectful and he knew what he was doing. After he checked on my plumbing, he told me the solutions that were available to me and we agreed on one of them. He took his time and he was neat. He ended up having to replace a faucet of mine and he had one in his truck so we didn't have to schedule a second visit. He put it in and showed me how it worked.

I've been an American Home Shield customer in six houses that I've been in. To me, it's repair insurance and is something that I consider essential. I keep it on a year to year basis and I find that it pays for itself with every year. I own two homes right now, one is a rental and one is my primary property, and American Home Shield is on both of them. The more rural locations or the higher end the house, the experience gets more difficult but now that I'm back in the metro with more available contractors, I haven't had an issue with getting service right away and having quality service. We had a running toilet and it was fixed but the contractor accidentally dropped the toilet lid and it shattered all over the floor. He ordered a new one before he left but it doesn't fit. I'm still contacting the plumber to get that replaced.

Everything went smooth with the submission process of our claim for the dryer and refrigerator. My wife and I did it online. A tech came out and he was courteous and on time. He explained what he had to do. Everything is running well like new since his visit. I'm glad.

John Broussard came out for the dishwasher. There was a little leak and it went okay for a while. But then I saw a tiny leak yesterday so I'm gonna try two things that the tech told me and see if it'll work. I've been trying to get in touch with John Broussard and I need them to come back because I have another job that needs to be done to my fireplace. I can't get it to strike. I've been trying and trying to get in touch with them but we've been missing each other. The tech didn't call back. But overall, I was satisfied with AHS.

Universal 1 Repair came out for our dryer and it was our longest time to complete the claim. They needed to get some parts. So we were without a dryer for over a month. But it's running well since the repair. American Home Shield is pretty good. It's easy to submit a claim. I like the timeliness of their response. If I reach out to them, I'll have some type of correspondence within 24 hours, unless it's on the weekend. If stuff goes out on a Saturday, I can't get anything until Monday. The technicians have always been professional. But sometimes, we have issues trying to get on somebody else's schedule because American Home Shield gotta find somebody in your area. I wish they have a little more people in our area.

My dryer was not heating up. I made a phone call to American Home Shield for the claim, made a deposit, and service was scheduled within 24 hours. The process was great. A guy came out pretty much two days later and did a great job. He had what he needed in his truck, which helped. The job was done within 45 minutes so I was really pleased with that. American Home Shield has been pretty good and I have no complaints.

The washer wouldn't restart. There was a circuit that was blown out. It took them four days to get that circuit in, then they came and replaced it. I've suggested AHS to some people I know. Everything they've done has been great. The only problem we've had with AHS was the deal with the water heater. What got me the most ticked off about it was the fact that they sent somebody out here to fix it. The guy rigged it where he bypassed something. That lasted a year and a half and it broke down again. They sent out another company and they told us, "Whoever did this rigged it where you bypass whatever it wasn't supposed to, and that did something wrong." So I had to purchase another water heater, which I didn't appreciate.

The last company that I dealt with when my hot water tank went out, I got a runaround. They eventually got around to having to replace the thing and fixing it. But with American Home Shield, it was smooth sailing. I had a claim recently for my garbage disposal. The guy who came out was quick, easy, and professional about everything. He kept me informed when he was on his way and how close he was. He ended up having it replaced. Now the new one is a little quieter than the original. My experience with American Home Shield has been great so far. I couldn’t ask for any better services this past time. I would recommend them in a heartbeat.

We had an issue with our garage door. The spring that pulled it up and down broke and we contacted American Home Shield through the website to have someone come out, look at it and fix it. We put that in on a Sunday. There have been occasions when it's been a while before somebody contacted us after we put in our request, but for this one, I got a call from Lake Anna Doors on Monday. The individual showed up at our doorstep on Monday evening. I was his last call that day. It was a 3:00 to 6:00, but he got here 6:15 because of Northern Virginia and the traffic here is difficult to anticipate even with COVID-19. The individual worked for 45 minutes, fixed everything, cleaned up the work area, and left. It was very quick service and it worked really well going through Home Shield.

My heat was doing cool air. But it was because we didn't have it set correctly. My husband has dementia and he had turned on blower. I thought it was broken, but it wasn't. So the tech showed me how to set my machine. He's always been the person who came out to service me. I like the company. Submitting the claim to AHS is a real easy. If you know the name of the equipment, then you put that in. I've been with them for 20 years and the process is real simple. You used to have to talk to somebody on the phone or be on hold. Now you could just put your complaint in. I did it on a crazy hour of the day and I got a response immediately. We're getting services. What made me keep them is that many years ago, when I first got my home, I needed a new furnace, and they replaced it. All I had to do was the deductible. So I'm very comfortable with the services. I’m real happy.

I called for my refrigerator that had water in the bottom. I also called for my stove because I wasn't quite getting the heat that I needed coming out of it. I knew that something was off with the temperature. The man from Arizona Value Appliance came and checked every item in my refrigerator to make sure it wasn't broken. There was no leak. It must have been when I was cleaning the refrigerator, I noticed that there was water on the bottom. It never dawned on me it was because I was cleaning it. He even helped me put my shelves back in properly because I had one of them off-kilter trying to put it back after I washed it. On the stove, he took the whole back apart to find the heat regulator and adjusted that for me. Then he sat there and tested it and retested it to make sure that I was happy with the situation. When he pulled that out, I was embarrassed. I asked if I could clean that and he said yes.

American Home Shield's tech from At Home Services did an awesome job. He stayed his distance and wore a mask when he came to my place. He told me that I could get three cups of hot water and pour it down my drain if it gets plugged up again. The hot water he poured melted the ice buildup and got it out. That tech had also come out to repair our garage door previously. It was nice to know that it was the same company who came and that they handled my claim very well both times. We're very happy with them.

I like American Home Shield but sometimes, the people who've come out have not followed through or completed the assignment. The toilet was a continuation of a previous problem and it never got fixed. The technician came out to see it a second time but it wasn't leaking at the very time that he was there. I showed him a video of it but he said that he couldn’t fix something that was not broken. The next day after he left, it was leaking again. So, I ended up not using that toilet all that time until this claim with the shower.

I've continued the subscription with American Home Shield since buying the house and it's been a very helpful service to have. I put in a claim for a dishwasher issue I was having. Water would collect within the bottom of the dishwasher particularly after using the garbage disposal. I did the claim through the app and the app is great. It's very user-friendly and it makes it easy to track where the claim is in the process. The app directed me to contact the contractor directly. I contacted him and once the appointment was scheduled, I received a text message confirming it. The guy missed his initial date of service and I didn't get any notification but it was rescheduled to a couple of days later and got taken care of.

I was having issues with an electrical outlet and it was fixed but I’m still having issues with the exhaust fan so I might need to call back about something else. I made a phone call when I submitted the claims and the contractor was quick in coming. He was professional. Everything was good with American Home Shield.

The dishwasher wasn't cycling and wasn’t pumping the water out. Air-izona came and they were very professional. It's just that it still wouldn't pump the water out. I've never ever seen a dishwasher wash for 30 seconds and then stop. It pulses on and off. I was told that that was normal, but it takes two hours to wash a load of dishes. However, it's washing dishes, so that's good enough.

I had a claim with American Home Shield on a plumbing issue. Things went wonderfully with Patriot Plumbing. They were very efficient. Gary was my tech and he was fantastic. They did explain the issue to me. They broke it down for me as to what caused it and the repair. It was really good. I had three issues. Two required parts to fix, and two got fixed on the same day, one got fixed a week later. It was very fast, very efficient, and downright excellent. There was no muss, no fuss. There wasn’t a lot of drama. It was the smoothest repair I've ever gone through. American Home Shield was great. I feel very wonderful about it. I have had a hard time understanding some of the reps. I don't know if it's because of the way the line has connected or what. Other than that, everything's been really good.

I sent a claim for the microwave, which they said was too expensive to fix, so they replaced that which was fine. I had no problem with that. But I seem to have a continuing problem with my refrigerator. This will be the third time out that I have to call about it. It's broken again. The tech replaced a lot of things and it worked for a couple weeks but now it's not getting water again.

I scheduled the appointment to have the furnace looked at and it came up with a problem. Then the buyers of the house wanted that to get looked at by a second person. So, because there was already an open furnace thing that happened, I wasn't able to schedule it again. I had to call American Home Shield which was a dreadful experience. Otherwise, scheduling just the regular service appointment is easy with the website. I personally won't use the service again because an hour and a half wait time to talk to a representative is insane. Luckily, my Realtor had a local contact, so it helped get through the system a little faster so it worked out. Towards the end, the communication was great.

My mother had Home Shield until last week. She canceled it because she had a problem with her refrigerator. She lives in Surry County but they do not service that county. When she bought the policy, they didn't tell her that. But they did me real well. I called in and they took care of the job. I called in on the 6th for the inducer motor that was bad and they completed the job on the 14th. They ordered parts on the 10th, the parts came in on the 12th, and the man put them on the 14th. They could've done it a little bit quicker but with ordering the part, they did a good time.

It was very easy submitting a claim with AHS. The technicians that came recently for my claim were very professional and timely. They were able to resolve the issue. The experience was very positive. I've definitely been more satisfied with American Home Shield than some of my previous home warranty companies. AHS was given to me as part of the townhouse when I bought it. But I continued it after because they were doing a good job.

I had the same kind of claim that I'd been having for the past year and a half. It’s our refrigerator and it was the icemaker which has been for a while. It was low on Freon. I requested the same people who fixed it before to come out because they were familiar with it. I got that approval from American Home Shield. Ken came out and checked it, and it was low on Freon. He filled it up with Freon, which indicates to me that there might be a leak somewhere in the system. So, if this happens again, we might have to go back and redo this again. But their company is great. They're here when they say they're gonna be here. They fixed the product and go on to their next assignment. They're very professional and very good.

The technicians that came recently for our claim did a good job. No issue since then.

Since before the Coronavirus started, I've been without a refrigerator in my kitchen. The freezer kept working but the refrigerator side quit. It was back and forth with Home Shield. I would have to unload my freezer and let the contractor work on my freezer and refrigerator. They would leave and think they had it fixed, but the temperature never got below 54 degrees. My refrigerator not working between all the back and forth and the Coronavirus shutdown.

We had American Home Shield for four years before at our old house and then we bought a new house and we've had it for four months. The way that they choose providers seems wonky to me. When we lived in Los Angeles, California, it seemed like they would just choose a random supplier and a lot of times, those suppliers were 30 miles away from us. In Los Angeles, that's a three-hour drive, when I'm sure there were service providers closer. We just moved to Arkansas and it's same thing here. The provider seems random and wasn't the closest option.

UPDATED 11/02/2020: I filed a service request for a AC unit not working on 9/23/20 and AAA All Brands Appliance came 4 days later and diagnosed the AC compressor as bad and needed to be replaced. I agreed to pay $240.00 for FREON GAS and they said they will order the replacement part. This is over a month ago and the AC unit has not been repaired yet! Last week I called American Home Shield at least 5 times and spent over 8 hours on the phone listening to Jazz while on hold forever. They made lots of promises, but they all just lies! Nothing gets done! Another week without AC! Should I need a lawyer to collect my insurance claim?

I was a customer with AHS for over 15 years. Due to COVID-19, I am having to sell my home and move in to my commercial property to hopefully be able to keep my business open. Since I have no other residential property for AHS to cover and I'm not financially able to spend hundreds of dollars on a warranty for a prospective buyer due to a 75% loss in income, AHS still feels the need to charge a cancellation fee. I have only utilized the warranty 2 times in the last 15 years. I'm sorry but I think AHS has gotten more than their fair share out of me and charging a cancellation fee, especially in these times, is offensive. Won't be using them if ever I'm provided the opportunity to own a home again.

They increased their prices by 50% without any advance notification to me. I called to them 5 times to cancel my policy, finally they canceled my policy with a $10 fee which I don't understand the reason for that. I didn't give any promise to be with them for year or any monthly plan. I was very skeptical about having about these home warranty companies and finally decided that this company is the good one but never expected to be screwed up like this way with 50% increase...

I wanted to take advantage of the opportunity to have my system serviced before winter hit. I put in the request for the service online and within a matter of hours, they had set me up with Redeemed Heating and Cooling. They called within 24 hours and got me set up, and everything was done in a very timely and efficient and professional way. The tech was a nice young man. He was very efficient and effective. He did his job. He didn't waste any time about it. He took the system over, put the new filter in for me, checked the system out and said everything was working fine. He was here 30 minutes at the most.

Part of the house was missing electricity. I used American Home Shield's online system to let them know of the issue. It was great. It's super easy to use. I loved it. I didn’t really have to do anything but click a button. They said, “We are contacting this person in your area. They will alert you shortly.” Four days later, I got a phone call from that company. They said that they are scheduling for a visit. The contractors were great.

I had two instances where AHS sent out a tech from Sears and I was satisfied with both of them. They came and fixed the problems right away, so I was really happy. The last one who came out did his job pretty quickly and had his face mask on. He also stayed away from us as much as he could. All in all, the people that AHS send have been good and they know what they're doing, so that's all I can care about.

American Home Shield has done everything they said they were gonna do. Anybody who owns a home should have them. They've made submitting claims very computer-friendly. I'm computer-illiterate, so if I say that it's really easy, it is. I've only had to pay the one-time fee, and they've come out and fixed the problem. The very first time they came out was for my air conditioner. The guy who came was very professional and polite. He looked at my AC and said the problem was the compressor. He goes, “This is something that’s typical. It goes out on these air conditioners outside, the outside part of it.” He came back the next day when he said he was gonna come then he fixed it, and it's been working ever since.

If the claim is something drastic, I call and tell American Home Shield that I want to talk to somebody right now. Air Control Experts came out recently and fixed the main compressor. It did fine after that and right now, we're good. We haven't had any problem at all with American Home Shield. We’ve been very satisfied and extremely grateful to have it. They are trustworthy because they've done everything that they said they would do. We call and within an hour or less, there's somebody assigned to us. And most of the time, they've already contacted us. So, it’s good.

We had three claims with AHS and we've been very pleased with two of them. One of the claims was for our air conditioner and it was taken care of. American Home Shield and the service were great. Then, I had a claim on the dishwasher and the serviceman and American Home Shield were great as well. But we're struggling tremendously with trying to get somebody here to take care of our furnace. We have a baseboard heat furnace, not a boiler system, and for whatever reason, that seems to cause trouble on getting somebody here. We're just requesting somebody to come look at our furnace for a preventative annual checkup and it almost seems like it would have been better if I would have said there was a problem.

I have two bathrooms in my house. The sink would run in the first bathroom. The second bathroom would back up. Cogar Plumbing came and checked both the bathrooms out. They went underneath the house to inspect the pipes underneath. They did a thorough job so I didn't have any issues with their service. Everything seems to be flowing smoothly now. I've had a few issues and American Home Shield has been able to send somebody out pretty quickly. It's pretty straightforward and I don't have to find a predetermined person.

I had Home Shield have a contractor come out and do the preventative maintenance to get my heating system started. I called it in because I had a specific time request I wanted to schedule. It was easy. I just moved into the house a few months ago, and have not used the heat here. The tech came out, tested everything and got everything all up and running. It was amazing. I have nothing but good experiences.

I've had good experiences with American Home Shield. I recently had appliance claims with them. I had a refrigerator that was leaking at the bottom, and I had a stove where one of the outlets was dead. There was a period where I couldn't get an answer on the call-in line. But I called back the next day and I was able to get an answer. It took a while for the parts to get in. If AHS could get their contractors to set appointments a little quicker, it would be nice. But other than that, everything went fine.

The faucets in the house and the ones outside weren’t doing what they were supposed to, and the water tank wasn't heating the water properly. It wasn't getting enough flow from that. I called American Home Shield, and I got a text and my husband got a phone call to let us know as to when to expect the contractor. For the first one, the young lady who took my request got it all jumbled up. I was notified by A State Plumbing that they only had one item that was to be checked and it didn't have the other request that I needed on there. So, I called AHS and talked to someone and everything was averted.

My husband put the service call to American Home Shield. We feel good about the person that came out. He did a good job. It was a fuse that had blown. He was here longer than an hour and a half. As far as AHS, we were kind of finicky about who they're sending in regards to electricians with our plumbing system because we keep the same guys for our well, and we don't know if they know what they're doing. But, overall, they're very responsive, so it's fine.

I'm very much satisfied with American Home Shield. I used them twice and both times, they were really good. The guys that came out to do the work were more than good.

I sent in the request for the annual service through the website. Then I got a notification that someone was being notified and in less than 24 hours, we got a call. 7 Cities Air came in and inspected the system. They were fantastic. They were friendly and professional. Everything was fine. I had a really good experience with 7 Cities.

My pool motor had seized up and when I called American Home Shield, the rep said they would have somebody out within two days. Alchemist Pool Service came out and replaced the solenoid for the motor to make it run again. I thought it would be a bigger problem but it was a matter of just replacing one part. They let me watch them fix it. The service was great.

I had a stopped up drain and I did the claim online with American Home Shield. There should have been an option on the website for an emergency and there was none. After I filed the claim, they listed the plumber’s phone number. I called the plumber directly but if it's not an emergency, they don't come out right away. So, I had to wait and that meant I went without water and I had a flood. So, it should be listed on there if it's a regular claim or it should be listed as an emergency if you need somebody out right away.

People need to make sure and look at the policies to see if there are extra things that has to be added. When our deep freeze went out a few months ago, I thought it was included in our policy but it wasn't. It was a stand up freezer and that was not included on our policy. We also had to get an extra add-on for our well since we don't live in the city limits. So if they live outside of the city limits or have extra appliances that aren't like your refrigerator, stove, microwave, then they need to make sure that they don't have to be added separately.

My renters complained of a smell. I had had the vents cleaned and that didn't help. So we had Truss and Son Plumbing to go out, and they found it was something to do with the vent. The claims process with American Home Shield has been great. But I had one more claim with the dryer and I have been frustrated. The communication with the contractor that came out was really poor. They looked at the dryer on the property and it was weeks before we heard back. We were under the impression they were ordering a part. So I finally called them and they said they had an email from American Home Shield that said they were gonna replace it. But I didn't get that notification.

My dryer was malfunctioning. It was very easy doing the claim to AHS. I just got on the website and clicked on dryer. They charged me $100, and the guy came and fixed it. He was good. My son turned me on to American Home Shield. The variety of what they'll work on is incredible. You should get it. It's well-worth it.

It was right when we moved into our home. The water heater was acting weird. It wasn't producing as much hot water as it should. The contractor came out on the appointment time that was set up. It was quick. The problem that was happening with the water heater wasn't happening when the contractor was there. So, I understood that they couldn't do anything either. At that time, nobody had used the water heater in so long. The water heater is an older one but it's not to where it needs to be replaced. By this time, there were just two parts that needed to be replaced.

When I called, Home Shield sent Air Dynasty. They came out, did their diagnosis and the technician said it was the evaporator coil. He showed me some pictures of some rust and stuff. It was leaking. He showed me all the system. And he said, based on what he saw, my out of pocket cost would be between $1,200 and $1,400. And he would get with AHS and get a confirmation on the pricing. They called me back the next day. They said it would be $1,800. They said AHS would pay for the evaporator coil and the installation. Of course, I had to pay for the Freon, which Home Shield is not being fair to the consumer when it comes to Freon. The rep said I needed a duct, something with the ductwork, a new drain pan, a new drain line. It was out of code for the flow switch, and I needed a hard cap.

My dryer was not turning on. I had other claims with American Home Shield before, so it was no problem submitting the claim. The contractor they sent out was very good. They contacted me the next day, and they were out on the next day and was able to fix the problem very quickly and easily. The dryer is working fine now. American Home Shield is very good at processing a contractor out to fix the problems that I have had. I could do a claim quickly online and if I'd have an issue with a contractor, I could talk with AHS and they would help settle that out.

I've been with American Home Shield for so long and I used to do the work order by phone. But now with online, it was less than five minutes and it was a done deal. I did it on a Sunday and I immediately had a text saying that we had been set up with somebody. They do immediate texting on who's coming and giving us the information, and the contractor's information so it was very fast. Sears came out recently to do some work. The guy was very polite and thorough. He knew what the problem was and zeroed it in right away. He put in the part that was needed and it has been working fine. It was a very positive experience. We’ve had people through Sears before and both times, we were very happy.

As long as I don't need to talk to a person, if I can function with the automated stuff, everything goes fine. If I have to talk to a person, that becomes a bit of a pain. The only thing I would like to see change, and this is the only time I ever need to talk to a person, is if Home Shield assigns me a contractor. It would be nice if I could pick the contractor. All of the contractors I've dealt with have been top-notch with the exception of one, and that's the one I refuse to deal with moving forward. It was my first year that I had the warranty and the guy was rude, obnoxious and very condescending. My recommendation was to remove him from the list of contractors. I don't know if he's still on the list, but the few times I've been assigned to him, I called and asked that somebody else be assigned. But other than that, everybody has been very good and I've had no complaints.

American Home Shield's contractor was out at my place for an air conditioner issue and they corrected the problem. It recurred though and I called in a claim to AHS. Their tech came again and worked on my outside unit. They fixed the issue and my AC has been working fine since then. I recommend their home warranty.

I had a home that I lived in California with AHS policy for two years. On this house that I currently live in right now, I've had it for three months. Requesting service is simple. I've done it online, and then I've also done it live via the phone. Air Rescue Mechanical was sent out for a heating issue recently. The gentleman, Johnny, was phenomenal. super responsive, and did a great job. He did an assessment first and determined that there was a part needed. He said it was probably gonna be a week before the part came in. What ended up happening was that he was able to get the part in a day or two tops, and it was back up and running.

My problem started on Saturday. I turned off the AC and on Sunday it had defrosted so I put it back on. It worked fine then. The service tech American Hoem shield was from Air Majesty and he was not able to come out until Monday. when he came, he said he could not get the AC to give off any codes. He couldn't get the problem to replicate itself and said that there was no issue going on right then. But if the problem arose again, I had 60 days and I wouldn't have to pay again. I was to call if there were any other problems.

I've had a great experience with American Home Shield. Their claim submission process is simple. We did a seasonal check and it was very easy to schedule. I just called and within a day, they called me back and told me they would send out a contractor who would get in contact with me. Within two or three days, he was here. He met at the door and he had his mask. He was very friendly, very professional and he did the check and he left.

The refrigerator was not keeping cold. Appliance Pros of Tallahassee came out once before and they were sent out again. The guy told me there was a leak in it, and if it couldn't be fixed, and he said how long it would last. He called AHS for them to know about it, and AHS gave me a choice to replace it. I did that and AHS refunded my money back. So, everything was smooth. It was just that I thought it was another company that wrote the check and I could never communicate with them. Then they emailed me about it and said they would have it shipped within 21 days, and I got it within 21 days.

American Home Shield's contractor repaired everything I requested. I had three problems, the first being a washer that was not completing any program until the end. My second problem was a refrigerator that was making noise that comes and goes. Lastly, I needed to repair the sparks for the left part of my gas stove. Initially, my issues were applied to one of AHS's agents. A tech from there came and did something. However, I experienced the same problem after a little bit. AHS then sent Ace Appliance and their tech did all three of my appliances excellently.

My water tank started leaking due to old age. Requesting service online from American Home Shield was very simple. The contractor they sent was very professional and they took care of everything in a timely fashion. They had to way for the tank which eventually came the next day. They put everything in and cleaned everything up. This was a very good experience.

I like that I can just go online and file the claim, and somebody can come out quick. It's easy to deal with. When the dishwasher stopped working, I filled out the claim online. And then, the company, Ramey, called me. I did it over the weekend, so they called me on that Monday and asked what was wrong with it. They came out the next day and they fixed it within 20 minutes. The tech explained to me what was wrong with it. And if it happened again, that I would just need to submit again because it's something that just happened with it, with the movement of the dishwasher.

Saulter’s Appliance Repair came out and they looked at the oven from about 10 feet away. They said we broke the oven door by putting too much weight on it, but they said to us it was okay. They said they'll have the hinges replaced. They also stood away from the refrigerator when they looked at it and said, "Oh, that's easy. It's just one little part. We could order it." They then reported to AHS that we forced the oven door at more than a 45-degree angle, which caused it to break. The door opens at a 90-degree angle. You can't put anything in it at 45 degrees. The door doesn't open far enough.

American Home Shield sent Honesty for a clogged, dirty toilet. I called them and they gave me the name of someone that was gonna come. Honesty called and they asked me when it was good for me and I told them. They came, and everything's done. Everything is wonderful. The guy went beyond. The toilet was in a really bad shape, and he had a good attitude about it. He got to work right away. He was there early. I had asked if they can come to my house first before they start their rounds, and he came first and early, which allowed me to come to work on time. Then, he left it like brand new. I think he even cleaned the toilet. The customer service reps at AHS are very helpful every time. My niece and nephew bought a new house. So, I told them about American Home Shield.

I called American Home Shield and told them that I needed somebody to come and look at the refrigerator. There was a fluctuation of temperatures. It would go low then it would go high. They sent me a number for a repairman. I called them and the guy came. He was very nice, courteous and professional. There is still a little going up and going down of the temperature but he didn't see anything to be repaired.

I recommend American Home Shield every time I get a chance. If someone is having any kind of issue at home, I tell them my experiences. I brag about American Home Shield big time. One time, my furnace would kick on and wouldn't ignite. It blew cold air. I submitted a claim and Climate Heating and Cooling called the next morning and let me know that they had an opening. They came out that morning and got the furnace to where it would stay working. It turned out that when it was worked on before, when a new motherboard was put in, the wiring harness was not changed. It was the following week when the new harness came in, which I didn't think was bad. They put it on and they were really good.

American Home Shield is something that I don't think about until I need them. Thankfully, I don't need them often. Every time I do though, the action has been immediate. I like its simplicity and they've taken care of everything we need to have done to our satisfaction. I called them for a preventative maintenance screening and they told me the date and the time Cabot Mechanical would come out. The process was very easy. When the technician came out on a special to clean our air unit, he met with my husband and my husband stated that he was very professional.

Recently, I had an icemaker go out on my refrigerator. I had three technicians come out and none of them could fix it. One of them didn’t even do anything. He just came in and said it had to be replaced, and couldn't get parts for it. I wasn’t pleased with their service. They could have fixed the icemaker if they tried. They just didn't want to. It was too much work for them. We just took the replacement. We bought one today. I had difficulty with the claim submission process, but it was mostly my part. I was trying to do it over the phone instead of getting online. I hadn't signed in to my account yet. But after I've signed in to my account, everything was easy.

American Home Shield was great. We had a bathtub and when I went to turn on the hot water, it didn't have hot water coming out. American Home Shield made arrangements for a plumber. It was very easy to schedule the appointment and they were very prompt about getting back to me. I had the $75 deductible paid online. A plumber came out and repaired it. It works fine. The whole thing was up and down three days, from the time I contacted them till repair. It wasn't one of those things that were an emergency like water was flowing on the floor or anything like that. The guy just had to replace the controller on the tub, so that hot water would come out. The poor old guy had a heart condition and I thought he was gonna have a heart attack on me. Other than that, he was pretty good. Overall, the experience was excellent and I would recommend American Home Shield.

I’m satisfied with American Home Shield's service. It's been very beneficial. It saved me a lot of money on repairs that I needed done so far.

It was a good experience with American Home Shield. Plumbing Enterprises came out for the water heater. They were cool. They were a little bit late on the day of install but it wasn't too bad.

Bencraft Mechanical has been out before and recently, their technician came out for my AC unit. He was a great guy. He put up with all my questions, but unfortunately, it was a quick fix. He had to troubleshoot a little and then he decided to drain out one of the lines. I drained half of it, so he just had to drain the other half. I still had to pay $100 for this claim, so I lost on this one, but I'm feeling all right about it. Overall, we are doing great with AHS.

We've called AHS four times and we had an issue with one of the contractors that came out. Our fridge stopped working and the contractor said he was coming one day but he didn't and we rescheduled. Then, when he was coming out, he didn't call and say between what times he would come. He just showed up at our house. And he refused to come into the house and wouldn't do anything. He yelled at my husband and my husband told him he needed to go. AHS sent another company out and they were great.

American Home Shield went above and beyond anything I expected. There was also absolutely no difficulty submitting claims through American Home Shield. They were the most compliant home insurance company that I've ever dealt with.

The contractors came and fixed the washing machine, then came back and fixed the dryer. They were on time. AHS is one of the best companies I know. Everything was excellent. We're more than satisfied with them.

Home Shield's website is a little jacked up. It's hard to find the number to call and what's covered versus what's being sold. It took me a while to figure out how to call. It just kept trying to sell me something versus showing me where I needed to go bcause I already had the service. But once I got ahold of someone, the claims process was fantastic. One of the questions I had was it said there was $100-something and I didn't know if I was supposed to pay that before the tech comes here or after. It was a little confusing but I've got it all worked out now.

Every fall, every spring, I do routine maintenance. The contractors that came found no issues. AHS is money well spent. I've also never had difficulty reaching a representative with American Home Shield.

The toilet won't flush. I had to flush it three or four times. K & S Plumbing Services came out. The tech asked what was going on. He used a little machine and found two plastic pieces in the toilet. He was done in 15 minutes. But right now, sometimes I still have to flush the toilet twice, but not three or four times. Also, my water bill was higher this month. It's $90 and has never been that high. Other than that, the tech was excellent. He communicated well and was fast. He showed me what he got out the toilet. It was my first claim with AHS and a great experience.

Our toilet wouldn’t flush and the handle was flappy. Pipe Solutions was assigned to our claim and they did great. Their tech came, looked at the toilet, and saw that a piece was broken. The flush valve was bad which caused the arm to break. The tech replaced the flush valve and the arm. The fill valve was leaking too so he replaced that as well. The work was very thorough and pleasant. I couldn’t ask for a finer job. We’ve had good dealings with American Home Shield in the past too. A company came out and did the kitchen faucet a while back and they did a fabulous job. Their rep was really nice.

American Home Shield sent Kasey's out to work on my microwave and my stove. The microwave wouldn't work. Every time we punched in a button, it would do some funky stuff. When I called American Home Shield to file a claim, they told me that somebody would call. They reached out and everything was good from that. Kasey was the second company. The first company was rude and nasty, so I told AHS I didn't want them. They rescheduled it.

We had one plumbing issue in our bathroom which was pretty severe or something that the seller of the house should've informed us of but didn't. The first plumber that was sent out was not great customer service-wise. They only stayed for about five minutes and they weren't very open to talk about what the issue might be. They made a very quick assessment. We asked for a second plumber to be sent out and that one was great. However, it turned out not to be a plumbing issue. It was damaged tiles in the shower which isn't actually covered by the Home Shield coverage 'cause it's not pipes. That was a little bit annoying, and that's where the issue was, but it's not Home Shield's fault.

The guy from AG Appliance was on time. They gave us a ballpark and then they managed to come earlier, which is great. He was efficient, got in and out, he wore a mask and he was respectful. He explained to us what the issue was and how to prevent it from happening again. Then he kind of gave us more insight into another issue that could arise if we don't stop doing something with our fridge. It was awesome.

We have a claim on our washer and AHS thought that they had fixed the problem when the first service company came out. But then, they had to send another service company and they determined it was a completely different issue. They said that they probably didn't need to replace that logic board that the first company replaced because the problem ended up being the cold water valve. And if the cold-water valve doesn't work on a washer, it won't process through its cycles.

The toilets weren’t flushing. They were backing up. That was after the hurricane. And then, I had a leak behind the downstairs shower. And then, the upstairs shower was not working. It was a bunch of different plumbing problems all at once. I called Home Shield out. K & S Plumbing did a great job with what they did. Very courteous, professional, and got it fixed and handled. But the unfortunate thing is almost every single thing that I bring up to Home Shield, I pay 100 bucks for them to send somebody out. And typically, whatever I'm bringing to their attention is never covered. I always come out of pocket. Lately, I've been denied by every single insurance on every single thing. And I'm just getting so tired of paying insurance when none of it works for me.

We didn't have heat on one of our furnaces so I called American Home Shield and set up an appointment. Their claim process was fine. It works and it was a good experience. A tech came out but it took him two or three days. I wish they could have responded quicker but understand that they did the best they could. Their guy was professional, did what he said he was gonna, and took care of the problem. American Home Shield provided good service but I wish it was priced a little lower. The price seems to have gone up over the years.

The contractor that came was very good but they did not wear masks. We're gonna keep their receipt because they were good gentlemen and they had the part in their truck that we needed. But it was very disconcerting here in Denver, Colorado, where the virus is getting strong. They did come in a timely manner but they never called to say they were coming. I was still in my pajamas and I was getting dressed. The doorbell rang and it was them. It would have been nice to get a phone call that they would be here in 15 minutes. Other than that, they were great. I’m very happy with American Home Shield. We’ve had their company for decades and I can remember when the service fee was $30. So, we like their services.

Any contractor I've used from Home Shield has been pretty up-and-up. Johnson HVAC was fine as well. They came out for my plumbing issue from my shower. My issue is the limited information that Home Shield gives on the things that they do and don't cover. It seems like a lot of the issues are written for them not to cover them and to have additional services done. Not in particular from Johnson, but in most of the contractors that I've had come out.

The idea of having someone that you can call and get a qualified person to come and fix whatever your needs are is good. It's good resource that American Home Shield's been doing in a long time. My most recent claim was a plumbing issue and My Georgia Plumber was good. They came out and did what we needed. We also had them to do some other work that we paid for. We've been with American Home Shield for a number of years and my experience in general has been good. There are things about them that I like and there are things about them that I don't like. From time to time, you'll get a not good vendor which would be true with any company like them. Plumbing and electricals usually work well but the biggest challenge has been in the area of heating and air conditioning. I will probably go with somebody else in the future but American Home Shield is okay.

Our house was being flooded and I called American Home Shield. It was pretty easy because everything was automated to talk to a person. Just follow the prompts, put in my claim, and within a couple hours, the plumber was here. It was really smooth and fairly quick too. This was the first time we called and it was a good experience. We only had to pay $75 for the plumber to show up, give us the material and do the installation. Before I called them, I was calling around to get a plumber out here and I was looking at at least $500. But everything was covered and they took care of the problem. The warranty paid itself off already. So we plan on renewing every year.

I had a clogged pipe in my bathtub due to some hair that was in there. A gentleman from C Mayes Plumbing came and he was very professional. The only thing I didn't care for was that he told me it was a hair clog and the hair is literally left there on the floor. There's a trash can in my bathroom and instead of him asking where he can put it or actually putting it in the trash can, I see the hair on the floor.

The technician from Douglas Mechanical was great. He came to check the AC. The system was working but since I didn't understand much of it, he also broke it down to me. He explained in detail how it worked. He even gave me a speech about some of the stuff I could add to the AC just to make it last longer and have fewer issues in the future. I personally love the process with American Home Shield. Submitting the request online is straightforward and usually, in less than two hours, I get a phone call. It's pretty quick. Then the contractors come in with the masks and all the safety protocols that we're facing right now. So, I'm pretty pleased.

I had Home Shield years ago and I had a big problem with them so I stopped. But I heard some good things so I tried them again and started in June. The first call I made to them since was for the refrigerator. We had a leak in the back like something was broken. Foster's Appliances came out and they came out very quickly, quicker than I thought. They ordered a part and fixed the leak. Everything went well and smooth. I’ve been very happy with Home Shield so far. I’m steering everyone back to them.

I have two thermostats. One is downstairs and then there is the upstairs as well. There was some flipping thing going on. If the downstairs is cooling down, and then that flip doesn't go to the upstairs. The guy who came in figured it out. He was very helpful. He told me what is going on. I'm very happy with the repair. It's working well. I had another AC service guy from American Home Shield, but he couldn't even figure out what was going on. All he said was, "You need a new AC." I have a brand new AC. I bought it in this year. The second guy who came from Royal Flush figured out the issue very quickly. American Home Shield is a pretty good service. I like it.

I had an outside electric plug that wasn't working. I did the claim online and then they set it up. Then the electrician had to cancel and change the date because they couldn't do it that day. But they did two days later. So it was still okay. They followed COVID guidelines, had a mask, kept distancing, and was probably here for 20 minutes. They got it done fast. Overall, I've been very satisfied with AHS. But if you had something really critical and something's not working that you really need, and they have to show out a week before they can get anybody, that I've had to jump out and pay out of pocket to get it fixed because I couldn't wait.

I had American Home Shield years ago but I didn't have a good experience with them so I stopped using them. A few years later, one of my friends was telling me that the management was changed and they are doing a better job now so I tried them again. For the first call that I had with them for my refrigerator, they did pretty good. The second time was for the dishwasher that's still pending. The company who came to fix the problem was supposed to order something. I've called many times about it and they said, “We will contact you after contacting the company.” The dishwasher is still, up to now, not fixed yet and the claim has been open since 2019. It is annoying because the dishwasher has a panel where you click it on and off. Every time, my wife has to use some kinda tool like a spoon or a fork to reach that button. It doesn't look good.

I've been a part of American Home Shield for a long time and I've never really had any issues with them. They've always taken care of what needed to be taken care of. When the air conditioner wasn't cooling, the contractor was really good and I was very satisfied.

Whenever I had a claim, Home Shield has always been very good. The Lindsay Company came out to fix a plumbing issue and they were very professional. The only thing was the leak in the pipe came back a couple of hours after. I've notified Home Shield about it.

American Home Shield has been convenient. They're quick. I go online and request service, and within an hour, I've got a response. It saves a lot of money too. It's just a $75 service fee for them to come out and the home warranty covers everything else. They sent Hospitality Heating and Air Conditioning for a heating issue and it was good. They had to come back out though. They're out here again today and they're still trying to fix the issue.

Home Shield responded quickly. All I did was talk to somebody on the phone. Also, the tech from Climate Express who came out for my AC was excellent. The issue was with the breaker and he took enough time to look everything over and check it out.

I'm very discriminating when it comes to customer service in general and American Home Shield responded right away when my opener and the keypad weren't working. They assessed them and then they replaced them. They did an awesome job. This is the only claim I've submitted and I did it over the phone. Kyle was the name of the service tech that came out. He called ahead and he was here when he said he would be. He was very quick and very polite. It couldn't have gone better. I was satisfied with it.

Submitting service requests is painless. The website's easy to follow. A couple of clicks and they send you a text and then send somebody out. I had a leaky toilet in my guest bathroom. The contractor who came was respectful, especially with everything that was going on with COVID right now. He kept his distance and touched only what he needed to. It was quick. All in all, American Home Shield is good for unexpected costs, but in terms of timeliness, it's not always the fastest.

Bay to Bay Appliance Repair called me half an hour earlier from the time they were gonna arrive. They sent me a text showing me the map of where they were located and how long they were gonna be in my house. They came out and repaired the clothes washing machine. This is my first claim with Home Shield and I'm not 100% satisfied because of the time that they took to respond to my needs. It took five days. Then they said that my file got lost somewhere. I hope that next time, it doesn't happen.

We love American Home Shield's commercials. It's the lady making the peanut butter sandwich or the tomato sandwich that I love and my wife likes the girl that's flying out the door. Their commercials are working and that's how we found them. We have an older home and it's our first time in this home. I wanted to feel secure that's why we went ahead with the service. So far, they've been very responsive and I got no complaints. We had a bad switch and the guy replaced the switch. We also had a dishwasher door problem and they remedied that.

The pool was not working and everything went great with Aeon Blue Pool and Spa. They were a good company. They came, got the job done and left. The technician was excellent, professional and very good. He did the job well and I'm happy.

I filed a claim with AHS for a set of tube lights, which was not working, right next to my garage opener. I called AHS and they assigned me to a garage company. Ace's came in and they said it was not a garage door problem. I called AHS and they assigned another garage door contractor. Before they came, I told them the issue and they said they don't do that. I called AHS a third time and they reassigned it to electric. I paid another $75 for Budget Electric and they haven't shown up. Also, I was supposed to be given a refund for that garage service. I have paid a $75 service fee two times and nothing has been done. I'm pretty pissed off with AHS right now and I'm about to cancel the service. I'm shopping around already.

I was having problems with my fridge and my dishwasher and the service was scheduled pretty quickly. Everything seems to be working now. The American Home Shield website made sense. Overall, I had some things that didn't really work quite well and some things that did.

The first company refused to honor American Home Shield’s warranty service. AM PM Plumbing was the second company that came out and said they would take care of the issue. They got a replacement garbage disposal that I was happy with. The guy was great. He had a mask on the whole time. He was very professional and chit-chatted with me. However, I am wondering why they sent me a $50 bill.

I had two back to back service calls with American Home Shield last week. When you turn on the water off and on in my tub, the rubber portion was broken. This was the first time I ever had to have that particular part replaced. The gentleman from C Mayes Plumbing said that it was wear and tear since it was old and worn out. He was nice and cool. I also had the cooling system serviced. HMS was giving a preseason inspection on the heating and cooling system. They took care of what they detected there.

I couldn't get anybody to answer the phone at American Home Shield. I tried several times. The refrigerator went down on a Friday night. I tried Saturday, left a message then called Monday morning but no one answered. It kept saying leave a message. I never did get to talk to anybody so I got online and filed the claim.

Now that I've discovered online claims, the process is really easy. When submitting a claim online, the site kinda guides you and gives you options as far as what you can say is wrong instead of having to explain up to a person what I'm dealing with. It submits it immediately, whereas over the phone, there's a delay. Some of their contractors are really awesome but some of them are not. We had an issue with our dryer and it took more than two weeks to get it fixed. We had four different repair guys come out. The end result being what it was, it should’ve been handled the first time.

The claim for the washer itself was fine. The problem is a difference of opinion between the technician and myself. I tried to explain to him that the agitator should not run with the lid up because that's a safety precaution. It never ran that way before. After that new switch, it still runs that way. It also will sporadically run when you're filling it up. Something isn't right. Also, the top of the agitator used to go back and forth. Now, it just goes around in circles. He said the bottom is supposed to do that. But the top is not supposed to go around in circles. It only went around in circles when you're spinning it out.

The noise that the washer was making sounded like an airplane whenever it was in spin mode. My husband looked it up on YouTube and said that the bearings were probably going out. Morning Star came, and the tech said, "Yeah, the bearings are going out." He had to order them. It took two weeks for him to come in, and then he was there. He called me up and said, "The part's in. Can I come over and do it?" He came that day and got it done within two hours.

There was a very loud noise in the air conditioner and I wanted to see what was causing it. The technician found some debris which fell into the air conditioner because we had some roofing done. The issue was resolved and everything's good. He was excellent.

Everything's working great with AHS. Recently, the back of the refrigerator has a fan and the fan was frozen solid. I called American Home Shield then they told me who was coming and when. The techs did very good and showed me what they did to rectify the issue. Since the repair, my refrigerator has been working so everything is fine.

My kitchen faucet was leaking and causing the water to go down below the sink into the bottom cabinet. I loved the guys from Soul-utions. Christian is the gentleman that I normally deal with and he's so polite, knowledgeable and professional. The quality of work was perfect and I couldn’t be happier. I’ve been very satisfied with American Home Shield. Anybody that had an opportunity to purchase this insurance and didn't would be crazy.

My washer had been out for about a week. The customer service from American Home Shield and the other company for Supreme was great. But I hated to have to wait a week. It just so happened that my washer stopped washing on the last load that I had done. So I really didn't have to wash for another two weeks. So it worked out. I only had to go to the laundromat to wring my stuff out and bring it home to dry. The technician was very professional, efficient and courteous. He came in and had his mask on. He had to go in and out a couple of times to get the right pieces to do what he needed to do, but he wasn't there a long time fumbling around. He knew what he was doing, got it done and left.

I’m having major issues with Home Shield. I've been going round and round with them for over a month for the same issue. All they're doing is playing games. My dishwasher doesn't work. They've sent out nine people. I have taken nine days off of work every day, losing a whole eight hours waiting for them to come. The contractor would be there for five minutes to give me another excuse, then they leave. To this day, the dishwasher still doesn't work, and it has been a month and a half.

The outlets weren't working and Home Shield handled it very professionally, efficiently, and quickly. The contractors came out two days after I submitted the claim. We also had a plumbing problem after the electrical problem. The plumber had to cut into the ceiling to fix the problem. However, Home Shield does not repair that. So, we're just with a hole in our ceiling until we found someone to replace it. Consider the age of your home, your plumbing and furnace units. If they're old or if you don't have the money that you feel it would take to do either the repairs or the replacement, get a warranty.

The last warranty company I had was so bad. I found American Home Shield online and when I called, the young lady was very forthcoming with all the information they have about their facility. I was impressed with that so I went with them. But I had a problem with a claim. The guy that was sent out was young and he didn't know. I was gonna cancel Home Shield but then I got my call for my refrigerator that went so well I decided not to. The icemaker was not working and a company came out three times and they didn't know what it was. Then, the tech from G & L Appliance Service came right out and fixed it. He was very professional and the icemaker has been good since.

We had an issue with our air conditioner and the service company that American Home Shield connected me to couldn't come out for four days. It was 100 and something out here so I called American Home Shield back and they were able to give me somebody in a couple days. It's just that the waiting process takes a little longer. It's not that big a deal but sometimes, it seems like when AHS contacts the vendor, they can't come out for a day or two. But the air conditioning issue was the one that was the furthest out. I could understand it because it's in Las Vegas at that time in July and it was really hot out. We had to go two or three days without air conditioning and we just turned some fans on. Recently, Dockside Plumbing came out for a leak on the drain underneath my kitchen sink. The technicians were very professional, on time, and took care of the problem.

The refrigerator-freezer combo quit working. All the ice in there melted and it was making an awful noise. The rep from American Home Shield said I'd hear from the contractor within the next 24 hours, and I did. The original appliance place was unable to make it for two weeks and then, AHS contacted another contractor. They came out within a day and troubleshot the problem, and then ordered the parts. It was close to a month to get the part and I was a little disappointed in how long it took but it was not them. The refrigerators and all that at the appliance stores are backordered. So, it didn't surprise me. Other than that, it was great and the technician did a good job. Everything is working good now.

This is the first time I've used American Home Shield. I did the claim by phone and everything went very smoothly and very easily. They identified a local contractor and he called me promptly and got to the job within a day or so. So it was timely and excellent service. The garbage disposal as it turned out had to be replaced, and it was replaced. The garbage disposal was in a rental property. So I spoke with the technician on the phone and then he had his actual interaction with the tenant, whose feedback was very positive.

We had American Home Shield, and then we dropped it for a few years, and now we've had it for another 15 years. Mainly, we take the warranty for the big items in case we have to replace an appliance or we have a problem with the air conditioning or the heating. Last summer, we had a couple of problems with the air conditioning. We're in Texas and we had to wait several days. That was miserable. If the response time could be a little sooner, that would be great.

I had an electrical issue and I went on the website of AHS to submit a claim. It was pretty easy. Then, the techs came out and they were great. The electricity has been working since the service and we've had no issues. All in all, I would highly recommend AHS.

It was very easy to submit a claim. Our refrigerator wasn't working and the issue was a loose wire. My construction guy was there with the guy who fixed it and he said he was very nice and efficient.

We just had a routine maintenance done through American Home Shield. They sent me an email to schedule it. So, I got on the website and scheduled it. They gave me a date and time and who was doing it. Then they called and arranged a time. The tech didn't spend a lot of time here. He was only here for 20 minutes at the most. I thought he was supposed to clean it and so forth. How can he do all that in 15 minutes? There's one in the basement and one in the attic. I was concerned that he did his job. From what I pay, I’m dissatisfied. I had to pay $75 per unit. Other than that, we've been members with American Home Shield since 2001 and it's been good.

The technician from Beaches Air Conditioning and Heating, Jeremy, was awesome. He made sure everything was good to go before he left. Everything's been great.

My experience with American Home Shield has been completely satisfactory in every aspect. Their online portal is great. They did a very good job on it. It is easy to navigate and use. When our heating and air conditioning system suddenly stopped working, I was told on the website that it could be a couple of days before I was contacted. It also provided the direct contact information for the vendor.

The first time #1 Garage Door came to my place to do service, I was very impressed. They were professional and honest. I had another issue three months later and I requested AHS for the same company to come out again. The tech who was so courteous and he tried to fix our problem. We thought he got it fixed but then there was another problem so we reached out again. The tech was very kind. Unfortunately, what he gave me didn't work and we figured that out without him.

Having Home Shield is convenient and they’re reasonably priced. We've had them for eight years. I had a couple of communication issues but other than that, everything's fine.

I’ve been a homeowner for many years and when we bought the new house, American Home Shield has been great. I've been very pleased with them. It's really easy to go online and submit a ticket. I am notified that they got the request and I usually know within a couple of hours if they have assigned me to somebody to come work on whatever I've needed to be done. I know by the next morning what time the contractor would be coming. They stay pretty close to their time when they give them to you.

I had a problem with the furnace staying on when I first tried to use heat three weeks ago. I had some techs come out to investigate that and they concluded that it was going to need just an annual cleaning. I scheduled that through American Home Shield and they recommended Sierra Mechanical Service. When their tech came out, he was here for a good while and while he was here, the furnace worked and came on and off better than it had for me, so I knew something was wrong. I just didn't know what. But he stayed long enough and checked it again, and it failed for him. So, we knew we had a bad gas valve. The technician then did some punching into his computer and sent the report through to AHS. And when he did that, he came back and gave me my options. He told me about the money that I was going to have to spend with the service call and to get things back working.

American Home Shield helps with certain things. Certain things, they don't help. I had an issue before with them because they just say what's covered, but they never get down into the details of exactly what's covered with that appliance. There was a lot that I had to go through with my air condition, and they never told me what was really covered with it. I had to talk to someone and they sent me a copy of my contract. With my contract, it breaks down every appliance, if I ever have to call, what is covered and what is not covered.

I was pleasantly surprised with American Home Shield. They did very well. I had a claim on my AC and they took care of the entire call. They called to do the initial set up, and while they were setting everything up, I opened up the request at that point. The technician that came out was great. They did some minor adjustments. But it turns out that the AC unit isn't specified correctly for the size of the space that it’s cooled. The issue is something that they can't fix. The AC unit just cannot keep up with the heat that's being produced by the sun on the roof. It's like a loft area in the upstairs of my house.

My washing machine decided to stop spinning and washing right. Also, my oven decided that it was going to put whatever temperature it wanted in there. When I set it for like 350, I'd get 325 or 320. It was acting screwy. So, I had Richard's Appliance come out. A young man came out, looked at both of them, figured out what the problem was and said, “I have to order your parts, and then, we'll be back out to put them in.” About a week later, I got a call that said the parts were in. They scheduled me for installation of the parts, which was the following week. I wanted it done sooner only because I couldn't wash clothes. But there was nothing they could do about it. It was their schedule, and I understand that.

The fan in our stovetop went out. The switch wasn't working, so Axis Appliance Repair replaced that for us. They were professional, nice, and knew what they were doing. Usually I request for services over the phone, but this one I did online. It's very easy.

I did the claim in 1-2-3 then I got a callback from the contractor who had an opening that day within about an hour or so. It was a pretty quick process and it was the first time I've ever had that done. I've converted my heating system and I wasn't getting the push that I needed out of it. I haven't had any issues since the tech came out. I do notice that if I make an adjustment, it does pump it out like it used to.

We have a whole house installed many years ago. This last week it failed and filed a request with AHS. After two attempts, we were sent someone but the tech stated he had no experience, no tools, and wasn't sure what to do! He borrowed a ladder and took pictures with his phone. The report came back that pieces were missing allowing AHS to deny the claim. It has missing pieces due to the motor failure. The CSR was uncooperative and when asked to escalate to a supervisor was told no one was available and would be called back. As you might guess no one did! I wanted to ask for a 2nd opinion as the first company tech had no experience but now cannot get cooperation. The first referred company had no experience with whole house fans and and at least told us that driving the request for the 2nd company who seems equally inexperienced. For the money it would be better to place in savings than to try to work with AHS!