American Home Shield Reviews

I had a good experience with Weatherwise. They came out and fixed the issue the same day I made a claim online. They were great, but sometimes, the quality of American Home Shield's contractors is not very good. They'll come out, and they won’t fix the problem. I had a problem with my AC two years ago, and American Home Shield ended up having to send out a different contractor who was able to find the problem and fix it. I've had them for four years and I like that they fix the problem instead of just telling me to get a brand-new appliance. Prior to American Home Shield, I had a problem with an air conditioner, and I ended up having to replace the entire air conditioner. If I had them, they would’ve fixed whatever was broken, and I wouldn’t have had to buy a whole new unit.

The city was telling us that we had water running and we could not figure out where it was. I called American Home Shield on the phone, and I went through a prompt. Then I called the next morning to verify because the prompt did not hear my voice and put the wrong problem into the system. I knew it went, but you cannot correct the prompt. It said, “Oh, okay. It is a clog. Okay. So, next.” And then they asked me another question. Like, “No, it is not a clog. It is a leak!”

American Home Shield's services are great, and their contractors are good. Air Rescue was quick and they did a good job. They fixed the issue, and I was happy. AHS also paid for the water heater and others.

I love American Home Shield. Their claims process is painless and you can do it online without having to talk to anybody. You can easily tell them what you want and someone will get with you within the next 24 to 72 hours. It’s pretty quick. Recently, I had a plumbing issue and my experience went well. They assigned Wayne Hyde Plumbing to my claim and they immediately solved the problem. My interaction with the techs was also good. When they got there, they came in and asked me to show them the problem. After I did, they went in there and looked at it. They put some little thing, blew some air somewhere, reran the water thing, and it was quick.

I have a water issue that I'm still waiting to get fixed. Because of the holidays, American Home Shield finally ordered the water heater, and then Plumbers Inc was able to go pick it up. But they’re so busy that they’re not able to come in and replace the water heater until January 8 -- there is this long delay of days of getting this thing taken care of. Maybe they could speed things up a little bit to get things approved. What happens is that when the contractor comes over, they take pictures of the whatever needs to be fixed, and then they send it off to AHS. Then they go through their authorization department area, which takes a couple of days. And I’m like, “Okay, well what about the consumer who’s got a problem that needs to be fixed right away?” That, to me, seems a little lackadaisical on their part.

I needed to have a running toilet fixed and a garbage disposal replaced. American Home Shield sent Super Plumbers out. They also replaced my faucet in the sink in the kitchen because it was doing a weird thing where the pressure was extremely high. There was no high pressure in the house, so it was a faulty mechanism inside the faucet itself. And no matter what kinda nozzle you put on the end of it, it goes everywhere. So, they switched that out. I like the job done.

I switched from HMS to AHS, and I started with them in July. Their service is better than HMS. I just use their website and I never talk to a live person. They sent out Air Doctor Mechanical for my latest claim and I have an excellent review for them. So far, so good with AHS.

We bought the home in May and we were given the dollar amount for the home warranty, which steered us towards the package we bought from American Home Shield. My husband chose them based on the services provided and everything that was covered. I woke up one day and the heating wouldn't turn on. I made the claim online and I love the process because I don’t like talking to people. Everything was right there. All the options were easy to go through and it's all on one screen.

In the claim for my oven, Superior Appliance called me and we set up an appointment. I met them out at my house after a day or two, so it was very quick and they didn’t take long to come out. They checked out my oven and told me what was wrong. They were really nice people and very mannered. I'm supposed to be getting a new oven as a replacement and J.B. Hunt was supposed to deliver it, but I have not got a response from them yet. So, I do not have the appliance yet.

Earlier this year, I signed 5 contracts with American Home Shield. My recent one was for a plumbing issue. They sent an incompetent vendor that cut my wall, left and never came back. After 2 weeks of going back and forth, they sent me another vendor who told me, "We need mitigation and DO YOU HAVE GOOD INSURANCE? I need to contact our mitigation which will take care of all the work for you." Total scam. I called my plumber, 3 hours later including re-patching the wall, all was done. I will be cancelling all my 5 policies, but I have to wait for 1 year unfortunately. DO NOT USE THEM. Save your money, it's NOT worth it.

AHS used to have decent customer service. Not great, but bearable. My last two engagements have been awful. The most recent was for repair of a microwave. They told us they would have to replace it due to cost of repair, and that if we selected a replacement that they recommended, that they would install it. two months later, microwave was still in a box in our living room. Finally, after spending at least 5 hours on hold time, I gave up. AHS rep told me that if I installed it they would reimburse me $125. So I did. Now they tell me they won't reimburse me because I am not insured and licensed. What I am is supremely irritated. I would rather buy appliances at full retail price than deal with AHS again. It's torture.

I bought the warranty service due to older systems. First time I had a problem, I called and paid for the 100 service automatically with no human interaction. Didn’t know what was happening but was given a company. I tried several times to contact the selected provider and after 1.5 days, I talked to the provider. It’s now been three days since I requested service and will finally get my heat fixed (20 degrees out/58 in my house) tomorrow only because I paid another $68 to expedite the part. AHS DOESN'T CARE OR PAY FOR EXPEDITED PARTS. If I didn’t pay, I would be waiting for up to 5 days to get the part. When I called to complain, found out the call center is in the PHILIPPINES.

Had a water leak the stemmed from a shower. Paid the $125 for the shower only to be told the ceiling damage is not covered. Had to go through home owners insurance anyway. Could have paid one deductible instead of 2. Also, the issue was supposed to be high priority seeing that there was only 1 working shower and someone would respond in 4 hours. Had to wait 2 days for a call, and another 2 for them to come. End of the day, if it is a simple break\fix this is a good thing, but if it involves anything more you will be paying someone else to complete the job. Customer service was also rude and demeaning, with total lack of empathy for the experience.

We reached out to AHS because we had an issue with our ice maker not dispensing ice as well as the front display was not working. We had an appointment scheduled with Runyon Electric. The repair company Runyon Electric, did not call prior to the appointment to ask any questions about our service request. The technician arrives, assesses the issue and informs us that he doesn’t have any parts to fix the issue. He said it would take 3-5 days for the parts to come in. After 5 days I called and they told me that yes the part came in and the first available appointment was not for another week.

In July 2019 our AC developed problems and American Home Shield was contacted, since AC unit is covered under our warranty. What followed was a one month long ordeal trying to get the unit repaired. They contracted with Standlee Heating and AC, and this company eventually came out but despite repeated efforts, they were not able to fix the problem. They put a new circuit board in, which it ended up was the wrong circuit board for the unit. This led to the heater sparking and stopping working several months later. The only way I was able to get the AC or the heater fixed was to go with another vendor.

Kitchen sink faucet continues to leak after 4 months of mental agony, emotional pain, numerous phone calls, $$$ and days off from work! Worst customer service and response level! I am yet to receive call back from them for resolution. Seems like there is no end to this. I would not recommend this company to anyone!

The contractor fixed and replaced the handle on the water tank. He came and finished his job, and everything is working. Compared with my three years of experience with the Republic of Insurance, I like American Home Shield better. Though the call charge is 75 instead of 30, it is one charge and it is excellent. In my group discussions, when we talk, I bring up this insurance and I recommend people. I'm extremely happy with this one.

The guy from Third Generation Plumbing & Mechanical was able to rule out the concerns that I had. That made me happy because I did not have to do anything. He was professionally polite and friendly. He also seemed quite knowledgeable and he was able to do what he needed to do. He was on time, and he wasn't here very long. It was pretty much everything you would hope it would be. Everything was good with this claim. American Home Shield has all been awesome overall.

I speak with a rep whenever I submit claims, and they've done what they're supposed to do. They're helpful and I've been pleased with them. In my last claim, I requested for Appliance 911 as I have been extremely pleased with them. They're fantastic and they know what they're doing. I really like the guys. They worked on the washing machine once and the refrigerator twice. American Home Shield sent them in 24 hours or so from filing the claim, which was a fair time, and so it didn't drag on. Now, everything is working like it's supposed to.

Our refrigerator was having problems cooling recently, and the claim for it went fine. I did it over the phone and the response was within a day. I communicated to the tech what was going on with the refrigerator, and then he fixed it the same day. He explained to me what he was fixing and what was wrong with the appliance, and it went well.

The technician from The Fridge Guy was every efficient, knowledgeable and professional. I was surprised at how quickly he responded especially on a holiday weekend so, he exceeded expectations. The claim went very well and I’m very satisfied with every aspect of it as well as with American Home Shield. Everything went very smoothly.

Our recent claim for our refrigerator went well. It was our first time and we tried to make sure we understood how it worked so we talked to somebody. The contractor was to contact us within the same day and they came out within a day and a half. It was as fast as we could accommodate. My daughter said the contractor came in, immediately figured out the problem, took care of it and was out within an hour.

My heat's fuse was broken so the contractor put a new fuse in and did some stuff. Since he’s been out, the heat hasn't been operating so I texted him directly and called American Home Shield. He’s coming back tomorrow.

Water Wise Plumbing did a good job. The previous company, Air Pro Master, didn’t have tools to shut down the water. All the plumbers have what they call the diamond head tool to shut the water down. But for 35 days, Air Pro went back-and-forth saying, “We don’t have the tools. We have to shut down the whole city to change this valve.” They don’t know how to do the job. They wasted 35 days of our time, and my tenant had no washer for 35 days. That was not good. But Water Wise had the tool. They came and shut off the water and changed the valves. They did the job in half an hour or so. Don’t use Air Pro for plumbing. They are not plumbers. For plumbing job, you should use the real plumbers like Water Wise. Overall, I am happy with American Home Shield. In the next couple of months, I am adding another place to American Home Shield.

I call and speak with somebody when I submit claims, and American Home Shield's customer service is good. May Heating & Cooling came out to put in a new furnace. The thing that I didn't understand, however, was why I had to pay so much when AHS was supposed to pay for it. Nevertheless, the contractor who came seemed good, but he kind of rushed me into it. I ended up paying $1,500 and that was high. They said it’s a $3,200 retail, but I had a man in here from CoolRay. They were going to put me one in for 2,000 and that was without the warranty, and then I would only add 500. So, I kind of got ripped off.

American Home Shield sent Antech Appliances for the fridge. I did the claim online and AHS' website was easy to use. It took them about two days to send the contractor. It was immediate. Everything is fixed now.

There was a leak and something had to be changed or adjusted with the shower faucet. The contractor gave me a heads-up when he was heading over there. Everything worked out well.

The claim I had with American Home Shield came out well. They sent Eagle Star Appliance Repair Services but then they couldn't repair my washing machine. So, AHS had to give me a brand new unit. Everything has been good since I go the new unit. I had Choice in one of my other properties and they weren't very helpful at all. For this property of mine, American Home Shield has been very good.

I had a leak under the sink from my garbage disposal and it took five days for American Home Shield to send the contractor out. It was the earliest time they had but the interaction and experience with them were excellent. A whole replacement was done on the garbage disposal. The technician had it on hand and since then, everything has been good.

American Home Shield's claims process is seamless. Submitting claims to them has been very easy. I do everything online. They confirm with me and respond with an email to tell me who they’re gonna send out. I don’t have to deal with anybody on the phone. When they sent Budget Rooter out for a plumbing issue, the experience was great. The gentleman was able to fix the problem. American Home Shield is good, but the service fee that you have to pay every time somebody comes out could be lowered.

The light and the fan springs were broken and my husband called Home Shield to file a claim. We had to take down the old one and replace it. My husband picked the new one out and the technicians from Miller Inc wired it. It's beautiful. Miller did a great job and we were really happy with them. Everything has been perfect since they came out. Their technicians were very friendly and professional. We even wrote their name down in case we'd need to call back, so we’d be sure to get Miller again.

My dishwasher claim got complicated because it seemed like the first two technicians from Jeffrey’s Appliance that came really didn’t seem to have a complete knowledge of what they were there for. So we had three visits. They finally figured out that it was a heat pump that caused two other problems in the dishwasher. The third guy figured it out and helped us.

F6 Plumbing came and installed our water heater a couple of months ago when the old one went out. We had to pay for all the updates on the codes which cost over $1,000 plus the $75 for the call that they charged us. Then, the new water heater was set at hot, but it was not heating all through our house and we had to turn the temperature up a little bit. But it works fine now.

A friend of mine had American Home Shield and loved them. I like American Home Shield a lot. They get a triple A from me. Their website is good. It said it would be in a day or so that I would be contacted, and I was. Rendon Electric fixed my doorbell and my fan in the bathroom. I have no qualms at all. They did a great and professional job. I like the people they sent out.

Everything went excellently when I filed a claim to AHS regarding my plumbing issue. They sent out Five Brother's Plumbing and they came on time. They were courteous, efficient and were exactly what I expected. I like the ease of use of my AHS warranty. They send me a referral and make sure that things are scheduled. I don’t have to go looking for people. I always get great service when I call.

I’ve been with American Home Shield for almost four years now. Being a first-time homeowner, I knew that I wanted to have some type of protection for different appliances and properties obtained in the house. The contractors that have come out have been prompt. Today, I had to get somebody to come out for some more work on some stuff I had done. They called me back within an hour or two and we set up the appointment. When the contractors came out, they were really nice, they told me everything that was going on and how they would fix the issue. Everybody that I’ve interacted with has been very polite, very courteous and very timely.

I've only been with American Home Shield for a couple of months. It was part of buying a new house. Their claim process was very easy. When we had plumbing issue, I did it online. Moreno Plumbing came out and fixed the problem and everything went fine. It turned out it was so old, it was corroded, and we needed to remove the plug. The plumber took that out so the water could flow through the drain. Everything went very well. We had an electrician out too and that experience was very good too.

I believed in AHS for a long time and I've been with them for 13 years. But they have cheapened their services, charged more money, and do less services. They’ve taken off items from their coverage, too. For instance, I have a water conditioner and even though I haven’t had any problems with it, AHS doesn’t repair that anymore. So if there’s something wrong with it, tough luck. Also, the whole reason I have this warranty is to have the air conditioner repaired when it breaks because I live in the desert. And now, I don’t have faith that AHS will be able to do that within reasonable expectations of repair work on that.

The price of American Home Shield's coverage keeps going up. It's $70 a month and I still have to pay a $75 deductible for the contractor to come out. If I only have one service call during a year, I'm actually losing money by having it. Still, I have the best coverage anyone can get. If I have two or three calls which normally are at $400 or $500 a pop, I come out on the positive end.

I’ve been with American Home Shield for just about a year now and I usually call. It's hard to explain something online and I would rather talk to somebody. They just sent me an email saying that they had Terminix for $75 and it sounded like a good price. I called them and said that I would try it because I didn't have a regular person I use all the time. I paid $75 for Terminix to do an inspection and spray for everything. The guy who came out was fantastic, very sweet, polite and good.

I’m a widow and when I have a problem, I always call American Home Shield and they always do a great job. This is our second home and years ago when we sold our other house, they were recommended by our Realtor that we have that and we did. We moved to this house and it had American Home Shield too. Through the years, I've always kept it up and they’ve always done a beautiful job. I'm very pleased.

We've owned homes before so we've always had a warranty. It's very important to get one so we can have some peace of mind in case something happens. We've had a previous provider and they were $6 fee for the visit but those claims were 15 years ago. We've bought this house in October and have Home Shield in it. I was very impressed with the gentleman who came out for our claim recently. He was very knowledgeable and he did a good job. He was here close to an hour but he talked with me for 15 minutes.

American Home Shield's customer service reps have always been great. And when I filed a claim for my washer machine, we got an email right away, letting us know who the vendor was gonna be. He called the following day to let us know when he was gonna be there. He came out in about three days, which was quick. My husband interacted with the tech and he was very pleased.

Our air went out and it just kept beeping and wouldn't heat up at all. True Vine Appliance came out and they changed the top part but it still wasn't working. They had to come back again and do something to the heating element that's in there. Sean was so good about everything, he had patience and he answered all our questions. They had to order both parts each time 'cause with the first one, they thought it was gonna work. The second time, it took about a week and a half. They came back and got it right after Thanksgiving. Now everything is great. I'm satisfied with American Home Shield so far.

I just bought the house this January and the everything went proper during the winter. This October when I tested my furnace it would stay on for 30 seconds and then shut off. I called and they could not have anyone come out because it was the weekend. So I had to call the American Home Shield and tell them that I didn't care when it stopped working, I was paying them to keep it working. They made it an emergency and sent someone out to "fix" the problem. Said it was a bad relay that was no longer needed. Okay weird how a furnace no longer needed a relay, but heck it was running now so I didn't care.

I was a customer for many years. In March of 2019 I decided their service (which was spotty) was no longer needed. Called to cancel; received a cancellation number and thought that was the end of it. I did not monitor my credit card account closely enough, but after a few months found that they were still charging me. Called- got acknowledgement my credit card should not have been charged- was promised a refund of almost $500.00- but instead crediting my credit card, got an email saying I owed them $29.00. They are phony-- don't trust them.

I had a slab leak one time and I submitted a claim to American Home Shield. They sent On Time Plumbing & Heating out and my leak was taken care of. They jackhammered down through the laundry room floor, found the leak and fixed it. AHS covered $1,000 of the $2,000 bill. I was pleased with that contractor. I also paid to have my son insured by AHS and we had a problem with their contractor called Plumb Genius. They came out and did some work at my son's house where there was a leak. I was there when they came and they told me what they were gonna do. They ended up going down to the concrete but then they never put the carpet back down nor put the molding back. They said they would do all that.

This is the worst home warranty company and bad customer service. We have a hairline crack on the toilet tank and the contractor mentioned that any old tank will have this kind of wear and tear and this should be covered by home warranty, but later customer service representative telling that tank is not used properly that is why it will not cover. I wish based on this negative reviews someone else will not waste money like me.

We were in here three weeks and one of my sprinklers from my septic system broke. I had some people come out and they said there was a stoppage. But there wasn't. AHS sent two other people out and although I didn't have to pay for those people, as soon as they saw what I was doing, they said they didn't deal with septic systems. So AHS was sending people that didn't even know what they were doing.

The washer wasn't spinning, so they had to replace something. The tech had to get the part, so they resolved the issue between two to four days. It was fast. They fixed it, and I was pretty satisfied with the timeframe. I did the claim online and the process was pretty swift, pretty easy, and self-explanatory. It went well.

We had a drain backup into the floor, and we had significant water backup. The guys from A Trio Plumbing came out and they fixed it. They're a good bunch of folks. It cost a bundle of money and AHS was kind enough to send us $1,000 that will compensate it, and it got handled. The end result was wonderful.

I submitted the AC claim to American Home Shield online and its very easy. Jay's Inc., the contractor, was very informative, and they contacted me for everything. Even if there was a time delay, they contacted me and let me know what was going on. And then once they were able to fix the issues, it was very time efficient. They came, did what they were supposed to do, and answered questions. I was very pleased with the whole experience.

I had a plumbing issue and everything went great. I heard back from the contractor pretty quickly and we set something up. They came in, and within a couple hours, all the work was done. They did everything I asked and did so in a very timely manner. I’ve had another plumbing issue come up since then and they're the ones that I’ve gone back and asked to do the plumbing for something that was not under the home warranty. So American Home Shield helped me find my plumber.

One of my garage door openers failed three months ago. So, I’ve been using the other garage door opener, and then that one failed. I went online, put in the claim to American Home Shield, and I could either call Precision or AHS would contact them. I decided to call them. They scheduled an appointment, came out, and they didn’t have the stuff to be able to fix it right away. So, they had to order it and then came out the following day. They had some trouble installing it, so the guy had to have someone else from their company come out and just to check to make sure what he was doing was okay. They told him what to do, and then he finished it. Everything’s fine now, except with one of the remotes they gave me, every now and then one of the buttons doesn’t work. But other than that, everything’s great. The techs were on time.

Having lived here my whole life and knowing that American Home Shield uses the bottom of the barrel with their technicians, I’ve had to redo like everything. The ones who came for my dryer were unprofessional. They showed up in pick-up trucks. And they’ve expressed to me that American Home Shield doesn’t pay anything, and they discourage them to do anything even if the appliance needs to be replaced and to just band aid it because they don’t wanna have to pay a replacement cost. But I’ll keep it in case something major goes out and they have no choice but to fix it.

When we bought our house, we didn't check it. We found out that the AC compressor didn't work. With AHS, I could call them in the middle of the night and they would have me set up with a contractor the next day. I've heard nothing but horror stories about mechanical insurance companies before I bought my AHS warranty. But, I have not had one bit of trouble and I think they're great. They've done everything they said they would do.

When my toilet was running, it didn't take AHS that long to send the contractor out. But after the tech was done with all the work, the toilet was still leaking and I didn't notice it until after they left. I tried to call the guy right away and asked him to come back, but he wasn’t able to. It turned out they didn't tighten something up enough. The contractor sent a different guy, who tightened it up.

When the refrigerator was not cooling at all, Sears had to come out three times. The first time they came out, they didn’t have any parts and they had to order it. Then, when they came out two weeks later, they put some of the parts in, but not all of it. Then they said they had to order more parts. On the third time, the guy didn’t even put the parts on. He looked at it and said he didn’t know why anybody even tried to fix it. The refrigerator ended up being replaced. They did an excellent job delivering it, setting it up, and getting it cooling. It was an excellent experience.

We've been with American Home Shield for only a couple of months so far. We figured out a plumbing problem once we moved in and it was a problem that the inspector didn't find. So, I submitted a claim online and the process was easy and quick. Then, Immediate Response Plumbing & Rooter Service came out. The plumber was able to diagnose the problem right away and he fixed the problem in about 15 minutes. He seemed professional and everything went really well.

I had a leak that was coming from the ceiling in my bathroom, and above the leak is where my hot water heater is. I thought it was a plumbing issue because there's a second floor to my house and the leaking was coming into the first floor and right above the hot water heater area. So I called American Home Shield. The guy from High Priority came out, assessed the problem, and then he said he didn't see any issues with the plumbing. He recommended someone else who's into restoration, and that person came and didn't really see anything. So, he bounced it back to the plumber.

I’m living in Texas and I have special needs people that I take care of. I cannot afford to have the AC go down. That’s my reason for renewing with American Home Shield. I've been with them for four years now and the process for submitting a claim is pretty simple and straightforward. Most recently, I had an issue with the ceiling fan. The light would work but the fan would not. American Home Shield sent BW Electric out and it was a quick repair. The technician came in, asked what the problem was, took a look at it and went to the truck to get a repair part. He fixed it and then he was out. So the experience was good. I’m guessing it was a switch that he took down and switched out.

We've been an American Home Shield customer since October when we bought this house. The washing machine wouldn’t drain so I called in to submit a claim since my computer’s broken right now, and I like the reps I spoke with. They were friendly and helpful. They sent out ALFA Appliances in three days, but it was over the weekend, and the tech was excellent. The other claim that I had was on the dishwasher. I figured I needed a new one, so I just put a new one in there.

An appliance was making a squeak sound. I think of it like a rubber band that helps things to run and it started to weaken. A tech from Appliance Wizard came out and he was in and out within 40 minutes to an hour. He knew exactly what needed to be done and he fixed it. It was the first time I’ve had a claim with American Home Shield and it worked well.

I've had some issues with AHS, but overall, I'm satisfied. Their reps have been very courteous but my problem has been going on for months. The contractor has replaced just about everything in the freezer. The last time they replaced everything, it never worked the first time. Now they're here today, replacing something else. I don't think it's a working part but apparently, the manufacturer says that it's gonna fix the problem.

I had a heating issue and the guy ended up showing up a day before Thanksgiving. He fixed the problem, but now it’s broken again. I had to call them again and they’re coming back out Wednesday. For being the day before Thanksgiving, he was polite and got the job done so I’m satisfied.

I did a little check in here in San Angelo and knew most of the contractors. When I called Home Shield, I was impressed that they sent me somebody I had confidence in and felt good about. Also, when I had a filter stopped up on my sink and I couldn’t get it to work, it took the person they sent out five minutes to fix it. He was great. I was also impressed with his knowledge, and I was embarrassed about my lack of. All in all, it’s easy to make claims. All you gotta do is call in, and if they got somebody in the area that’s available, they’ll have them there easily within 24 hours. It’s usually within six or seven hours for me.

Axis Appliance Repair did the service for our dryer. They came out 3 days after I submitted the claim since it was over the weekend. The tech showed up, did the work, and left. Everything was fine and the dryer works now. The claim was filed online and the the website is satisfactory.

I like the experience with Home Shield as far as talking to the representatives. They're professional. The first experience was great. I felt like they had a sense of urgency. The second, though, I didn't feel they were professional and I had to call back. We called the claim in on Friday and then they didn't come back out till the next Thursday. It took a long time. The contractor might have been falling behind, but Home Shield didn't call me in 24 hours, which is what they advertised. I had to call them and they were just doing the calls and I ended up setting up the appointment. If that was the case, they should have just told me that and I would have called the contractor myself to try to get a sooner appointment, instead of having to wait it out that long.

I got home from work one night, and my furnace wasn’t working. I tried a few things, but I couldn’t get it going. I called Home Shield and they sent Northeast Mechanical out. I had shut the power and everything off to it the night before because I didn’t know if it was spewing gas into the home or not. And when we went and fired it back up when they were here, everything worked. So, they couldn’t find anything wrong with it. I kinda explained to the guy what was going on and he said, “Well, it’s a 23 year-old furnace that is basically the worse furnace that was ever made and there’s no repairing it.” So when it goes bad, it’s just gonna be replaced. Home Shield has been good every time I’ve used it.

The contractor fixed some of my refrigerator. However, the ice maker is making ice, but the drawer doesn’t pull out. He put the drawer back in and said he fixed it, but he didn’t. And my deli tray was cracked and I asked him about replacing that. He said he didn’t think it was covered. I asked what it would cost, but he never got back to me. I called the vendor and asked them if they were gonna come back out. The rep said she talked to the repairman, but I haven’t heard from them again. However, I liked the contractor very much.

American Home Shield has been good. I like the fact that when something breaks, we can call them and they come fix it. My wife emails them and then they get back in touch with her.

My dryer was making some weird noises and we were kind of afraid to use it. It was a good time to give AHS a call and see what was wrong with it, and that was what we did. AHS sent a contractor within a week, and he was very professional and knowledgeable. He took the dryer apart, and knew what he had to repair and said he would let us know if he can find the parts for it. He did find them and said he was gonna come out and fix it. The dryer now works great. AHS has excellent service and I have put the word out there to my friends about it.

Our pool pump wasn’t pumping water. My wife called a claim in to American Home Shield, and South Tampa Pool & Spa came out. Everything’s running fine now. My overall experience with American Home Shield hasn’t been as smooth as I thought though. There’s been a couple things that we’ve called to have fixed. The people that have come out to fix it said, “Well, they're probably gonna tell you, ‘no,’ because it’s gonna cost too much to fix it.” And I find that to be pretty accurate on a couple times, especially with my shower one time, when the handle broke. They tried to say, “I tried to fix it.” I have no clue what to do with any situation like that, and we got into a verbal altercation about that. I’ve had just a sour taste in my mouth about it a little bit. We pay our monthly fees or our yearly dues, and we call out to have something fixed, and then, they come up with some bogus excuse that is totally not even close to being correct.

I have a leaky tub upstairs that will not turn off and I can’t keep my water off. I called American Shield and their reps were awesome. T & N Plumbing and Electrical came out last Wednesday and they haven’t come back to fix my problem yet. Today is Tuesday, it’ll be seven days since they’ve been back without the part. I have reached out to them. Every time, I seemed to have issues with them. I’m really disappointed with them. I’ve already paid $75 and they haven’t done anything. I’ve had another claim before. The sinks were all clogged in the house when I bought it, and their contractor came out and fixed them. They were all prompt and it went good. I didn’t have any issues with them. However, it feels like every time I do have a claim, they take their time about it. I would like that part improved.

I went on the website, put in what my problem was and they responded very promptly. It was over a weekend, and they got back to me first thing Monday morning and said somebody would be out. The contractor came right out and they fixed the problem. It was a very good experience. AHS did a great job, and their website was very easy to use.

Most of the time, my experiences with American Home Shield have been okay. It’s just that when they have to do parts, it takes so long. It's anywhere from a week to 10 days or more. It’s easy to put in a work order, and the response time is fast. It’s just that there are certain vendors that they use that seems like they never have the part on-hand and they have to order it. Then that takes time for them to get the part, and then to set up another appointment. AHS could work on the vendors having parts and being able to come back within a couple of days and not have to wait a week to 10 days.

I submitted a claim online for a leak issue and it took three days to send someone out. The contractor who came out was highly professional and very good. It took him an hour to diagnose the problem and he'd be coming back tomorrow to do the repair work. I was pleased with my experience.

My stove overheated as it came on by itself and it kept getting hotter and hotter. I was glad I was home because even the wood around my oven got hot and it was really bad. I was afraid I wasn't even gonna be able to cook for Thanksgiving. I called Home Shield and told them my model number and all information. After they told me who they were getting, I called Science Appliance directly, and told them what the oven was doing. So, when they got out here, they pretty well already knew what the issue was, and they had the part already with them ready if it was what they thought it was. It turned out that it was what they thought it was and they replaced the part that had to be replaced. Then, I haven't had any problems with the oven anymore and I've been using it a lot. Science Appliance came out a few years before and they were really good. Also, we've been very pleased so far having American Home Shield.

Everything seems to be going perfectly fine with AHS. One of the circuit breakers tripped and it turned out to be in my dryer. Going online to file the claim was simple. The technician from Harrison Electric came out and fixed it right away. He’s been out to the house before. He called and asked what the problem was so he would know what to expect. We made an appointment for him to come and he showed up a little bit early. He was very professional. Everything's good now.

I usually like to call and speak with someone when filing a claim. I was happy with the representatives. In less than 24 hours, someone was sent out. Sure Temp Air Conditioning came out to check to see that the unit was heating. It was working for the most part. He found a questionable part, the capacitor, and he replaced that. The renters are in the property and I haven't heard anything from them, so the unit must be working good now.

I filed claim on 11/21/2019, they didn’t send anybody until 12/05/2019, the contractor they used was not professional at all, they even caused more damage to my fridge. When I reported to AHS, I was simply ignored. I had to call so many times, each time when I asked to speak with a manager after over 30 minutes’ hold, I was told that no manager was available and they would call me back, sadly nobody called back whatsoever. Definitely stay away from this company!

We filed a service order on December 3rd and as of today the oven has not been looked at. It is December 16th. Then the Microwave was looked at but they never came back to fix it. They schedule and then reschedule. So you are sitting home waiting and at 5:00 pm they send an email that they will not be out and they reschedule you without talking to you. They promise they will be out and then they don't show up. If you work that is not acceptable. Both appliance companies that they have sent out has rescheduled five times. Unacceptable. Then you try to file a complaint and you can't you can't even speak to a supervisor or a manager. It is so frustrating. I think this is a scam company and I would like to find out how I can get my money back and what my options are?

I needed some outlet rewired. OneWay Electrical came out and they did a good job. The guy came out pretty quick. He was nice, and he fixed it all.

I filed a claim for the garage opener but when the guy from Ace’s Garage Door Repair & Installation came to my home, he said the spring was not included in the coverage. But it just says "the garage opener" so I thought everything is together. It wasn’t clarified to me that the spring wasn’t included. When we talk to the reps at American Home Shield, they can tell us what’s covered and what’s not covered because some people will think, “Okay, it’s a garage opener. So everything is attached to the garage.” And there was a fuzz too. I called and asked Home Shield why I should pay for the $100 deductible when the contractor didn't do anything. He did the job on his own and I paid him from my pocket. But Home Shield could not refund me. I said we’ll see what happens on my renewal.

I filed a claim to American Home Shield to repair a ceiling fan and Jim Hubbard Electric came in, did what he had to do and he left. He was great. It was all fixed in 30 minutes. I also had a plumbing claim and AHS took care of that as well.

We’ve been with American Home Shield for about 10 years ever since we purchased our home and they have always responded. But then I don’t know much about the people that they have selected to do business for them. They call three or four days later or we have to place a phone call and find out what's going on. Maybe I’m expecting too much, but I always feel like, “Hey, let me know what's going on and I’m fine.”

The furnace wasn't kicking on the first time I turned it on for the heat. I filed a claim through the website and it was great since American Home Shield always responds within 24 hours. Total Air Care come out to do the service and the tech had to replace a part. He had it on hand, and so the furnace has been fine since the repair.

I filed a claim to American Home Shield for my refrigerator and they sent Express Appliance Service out. It took a little while for them to figure out what the problem was, but it was fixed. AHS was so quick to help whenever I submit a claim. Every time I call them for something, in the next few minutes, they have a ticket out. And then they have a contact number for me, who’s going to be calling me, and if they don’t, who I should contact. Their contractor usually would come out the next day. The people that they are contracted with work around my schedule. AHS is a fantastic company. I’ve had them for a few years and I really enjoy working with them. Their people have been really nice and very knowledgeable.

If something does break down, I don't have two grand to go buy a new refrigerator or HVAC system, so we got American Home Shield for the convenience. It was a comfort level for me. As long as I can strictly submit a claim through my app, I'm fine. But if I have to deal with them personally, it's very hard to even get them to understand what I am explaining to them. When I needed a different plumber because the plumber said that so and so was not in the right place, it was very hard for them to grasp what I was explaining to them. If I have to call in to customer service or purchasing, that's where my issues come in. When I ended up having a new refrigerator because there was a bunch of parts that were no longer available, they put me on hold forever, but I could hear a bunch of people talking in the background. Then, they hung up on me. It was just a constant trying to get through to someone who I could understand or speak with.

I had a good experience in the first year that I had American Home Shield, and I kept them since. I've had them for more than 12 years. Submitting the claim is easy. It’s online, and I just fill the information and submit that. And then, usually, somebody calls within 24 hours. The only time I’ve had negative experience was when there was heavy calls, and it took 48 hours for somebody to come out to the house to check the problem.

I had a leak in a bathroom faucet and the technician was very good and professional. They had to come back for some parts they didn't have. But they fixed it the next day.

My refrigerator ice maker quit working one day. The guy had been out to our house before on another call, and he did a good job. He had to order the ice maker and come back out after almost a week to replace it. I was very satisfied with the timeframe, and ever since then, everything has been doing great. I’m very happy with American Home Shield and I’m glad I purchased it.

I bought a house and the sellers added the home warranty on it, so I've had coverage on my home systems and appliances for about a year already. I usually submit claims over the phone and the claims representatives are working okay. In my recent claim, I was given a date and time of when to expect the contractors out. It appeared that I had some water damage on my wall in my bathroom, but it ended up just being some adhesive from the base, and it looked a lot like water damage. Sundance Services was the contractor that came out and they were great.

I recently had some hose bibs outside of the house that were leaking. I had gone to shut the water off, and it wouldn’t shut off as the valve was broke. The claims process for it went flawless. On American Home Shield’s website, even if a part is covered, they don’t list it as something you can pick from the drop-down menu. So, I called once I got the referral back on who the contractor was, and I told them what the problem was so they would have the parts when they came out. On the website though, everything that they cover should be available to either pick from a drop-down menu or something that says “other” so you can input what it is. There is an “other” but it doesn’t allow you when you pick that to actually type in what it is.

We've had a couple of claims done because we've had a lot of appliances not working right. We get different contractors and everything has been okay. Sometimes, lines get crossed because American Home Shield will tell me that I need to talk to the other company as they might not get their claims. One time we had to wait a really long time and they kept saying to call the other place. I called them and they said, "We didn't get the claim from American Home Shield, so we can't do anything." That was the worst thing that happened. But other than that, everything is good.

Our electricity was on an a state inspection to sell the home. The GFCI, the outlets that has that little reset button, had to be upgraded or put to code. And that was what the tech from Silver Strand Electric did. He was really good. We even had a little issue because they worded it weirdly on the inspection. They said laundry room, which the GCFI was on the wall, but it wasn't near the washer and the dryer. So, he did that one. And then he checked the one by the washer and the dryer, and it didn't need to be one of those because you know how sometimes they reset themselves, then the washer or dryer will stop. He just kept the one that was there. He checked it and made sure it was A-okay. He replaced the cover on there because it was cracked, but the outlet works. It passed the inspection and the house was sold.

My ice maker freezes over and then the drain clogs up in the fridge and so it's been kind of an ongoing issue. Somebody was scheduled promptly and came out and fixed it. The only thing that AHS could improve on is that they should have clearer guidelines around when something is replaced, like how many times did someone come out to fix it before deciding that it's not fixable and replace it. There's one company they use that I now refuse to accept. When that happens, I just call and ask for another contractor to be assigned, but other than that one contractor, everybody else has been highly professional and very responsive.

American Home Shield's reps are very nice. After submitting claims, we get told that we’d be contacted within 24 to 48 hours, but I think 48 hours is too long. The contractors have been generally good. However, we’d like to be able to get the same one we use each time. but sometimes we’re told they’re not available. AHS has worked for us. Although every year I question whether or not we should renew, we mostly do because of the pool equipment that we have.

The 220 for the stove outlet wasn't working and it didn't have any wires, so we had to get some wires to it and redo the breaker a little bit. American Home Shield sent the contractor after only a few days and the technician did well. He did the first look at it and realized that he wouldn't be able to get in the crawlspace but he got it done super-fast. Since then, it has been working perfectly. He fixed the light for us too.

I love American Home Shield and I like their website. I like how easy it is for me to look up what's covered, what's not, the details of it, and to request service. They always assign somebody immediately. On our spa issue, Bluepoint showed up and they listened to what we had to say and deciphered it right away. They showed me what was going on and told me that it was bad. They said they would get ahold of American Home Shield and tell them what we were thinking. Then they would see what they would do from there. Five days later, they were back out and they had it all repaired. They cleaned up then they were gone. We've had AHS in this house for 7 years, in our condo for 3 years and in our townhouse for a year, and we've never had a problem with them.

I had a plumbing issue and the guy who came out from Kelly’s Plumbing was very helpful. I thought the issue was the hot water because a contractor that was at the house told me it was the hot water heater. The guy from Kelly’s said it wasn’t the hot water heater. He found out what the actual issue was and corrected it. It was fast and easy once he figured out what was going on with it. I really did like the guy that came out.

Nobody likes an unexpected large out-of-pocket thing so I got the warranty. The thing that I like most about it is the fact that the service is pretty quick. I just go online and the website is user-friendly. Once or twice the contractor was gonna be kind of delayed. I called AHS and they got somebody on it. I’ve never had a major expenditure to see if they’d pay for it, but it’s also good to know they’re gonna get somebody to get out here within a reasonable amount of time, which in the past has been a problem. And I haven’t had any complaints really of anybody that’s come.

My dishwasher claim went well. My need for the contractor was answered right away. He was here the very next day. We had to order a control board, some type of circuit board, and he had it within a week, which was exactly the time he told me it might take. It was not a problem. I'm by myself and I can certainly hand-wash the few dishes I have. He came back nice as could be. I would not mind having him in my home again. He was a very much gentleman. We had a nice conversation while he was working and he was clean. A month later, I had to have another issue taken care of. It was my air conditioner that had some exposed wires up there. A gentleman came out from JJ Heating and Cooling. He was also very nice and got things taken care of. So, I've been very pleased so far with both visits.

My garbage disposal was leaking and I filed a claim for it online on the weekend. The day after, on Monday, they contacted me and then Five Brothers Plumbing showed up on Tuesday. They were fast and friendly, and they replaced the garbage disposal. This is my second claim, and it has been very good so far.

Two months ago, my dishwasher had a code fo F2/E2. I called American Home Shield and they immediately sent Appliance Protection LL. They sent a contractor, we paid the $125.00 deductible, and the same code returned a few days later - (right before Thanksgiving). Notified AHS, I asked if someone could come the Wednesday before Thanksgiving. They said yes and scheduled an appt. Two hours into the window in which APL was supposed to come, the technician called and said he didn't have the part (part that was told we would need) and canceled the appt. I've called AHS every week since that time, and to-date, my dishwasher is still not repaired. AHS said someone would call, to-date, no one from the company as contacted me. Never heard from APL. DON'T BUY A HOME WARRANTY FROM THIS COMPANY!

I paid $75 for the tune-up service and the contractor (Cool Factory) did not perform the checks which were mentioned in their email and their customer care has no clue about anything, they keep me on hold. I called your customer care more than 7 times and they marked the service as Complete without finishing the service. I do not like paying for a service and do not get the promised service. It is UNETHICAL to charge someone money when you are not able to provide a service, You do not have an email to send our grievances, your customer care call center is a joke. I am sorry to say but their service BAD. I will be waiting for a response till my next billing cycle and move to a different plan if no resolution could be provided.

I came from another company, AHS's competition, and I was very dissatisfied after one of our claim. It took them over a month to correct the issues. That was when I switched over to AHS. A month later, I had an issue. The furnace was lighting and then shutting itself right back off. The gentleman from Air First Mechanical came out and thought that he found the issue, and did not. The first time, he thought it was a clogged filter. I just purchased the home and I thought that it collapsed, so I could see why we would have thought that. When he left, everything was working. An hour later, it shut itself back off again. It ended up being a control board. As soon as I notified him, he very promptly called me back even if it was late at night, and then came back out the next morning. I could not be happy enough with that particular vendor and with the service overall.

My recent claim was fine except for the fact that it took them from July until two weeks ago to finally get someone to come out to do my duct work. They didn’t call me back and I had to keep calling them. As for the work, it was good.

Every time that we’ve used American Home Shield, everything has gone fine. The only issue I have is not their problem. On the first claim for the solar panel pump, the technician said it was not covered and that I was gonna have to pay for it myself, and I believed him. That was my fault for not calling American Home Shield. I have a solar panel on the roof and the technician said the solar panel motor is not covered. When the pool pump motor went out this time, I went and read my contract before I called American Home Shield again. I saw that solar pumps were covered so I called to confirm that. It took a little bit of time but American Home Shield did realize that the wording in the contract did cover solar pumps. So both of the motors were repaired this time. Green Valley Pool and Patio was absolutely excellent.

Clutch Appliance Repair came out and they did a good job. They had to come back with parts, though, since that’s what American Home Shield does. It keeps a lot of stuff on their own inventory and not on the contractor’s inventory. From the time I submitted the claim, everything was fixed in about a week. Still, AHS is good.

Everything worked just fine with my claim experience with AHS. The contractors fixed the plumbing problem. The first guy came and it looked like the problem was fixed, but it ended up not being fixed after a couple of days. And so I called American Home Shield back, and they immediately sent out the same contractor again. The next guy had more skills and more equipment, and he was able to fix the plumbing again. And it’s still working, so it’s fine. I’m satisfied that I could call AHS and get something fixed. I’m happy with their service.

My appliance was supposed to be delivered last week and something happened that I never got it. I tried to follow up with Whirlpool and then I finally got somebody from American Home Shield to double check for me, and they checked and it should be delivered today between 8:00 and noon. So, I’m impatiently waiting. The first time, it was a different contractor that came out. They said that it was completely shot. The part of this was melted and it was dangerous. And then they checked to see if they could possibly get some replacement parts, and they could not. Now, that particular person happened to be Bill with Fix-it Guys. He was gonna contact AHS, and they gave me an offer. When I agreed to it, they sent me to Workman, and Workman is supposed to install it. And I’ve talked to them a couple of times. They’re just waiting for it to get here so we can get it installed.

The dryer was extremely noisy. Its drum had to be replaced. I prefer to go online, but it wasn’t working when I went online. So, I ended up calling ‘cause I had to do the claim that day. After two days, the contractor came and he was extremely professional. He called before he arrived. He called to update me and let me know what was going on with it, and when I could expect for him to come back out. They had to order a part. The dryer is doing fine now.

I submitted a claim to AHS and their contractor, American Express Appliance came to do service. The first time their tech came, he saw dirt and he just cleaned that out. But then, the fan stopped working and the second time they came, the tech fixed that. My appliance was complicated and it was hard to diagnose the problem. Though their tech is good, I think he needs more experience. I just hope AHS's contractor can do more checks when they come to check the problem.

Submitting the claim for my refrigerator was very easy. The technician, Martin, called before he came to let me know when he was coming. He also called when he was on his way. He explained everything and did an excellent job. I was very happy with him. However, I was ready to drop AHS because they cheated me on something and I was really fed up. They beat me out of a $700 convection oven. The guy didn't know what he was doing and couldn't fix it. He tried for months and months coming out with one part every time. He went through every part that he thought would fix it, but he never did. I don't understand why AHS couldn't fix it after six months. I just put in to get a new microwave instead of getting a convection oven and they wouldn't pay me for it so I lost $1,700. I talked to Martin a little bit about it and told him that I was very frustrated with them. He said that they are one of the better home warranties. So I reconsidered dropping them. But I'd like for them to pay me at least $300 for the microwave.

The contractor replaced a lot of the things that the previous plumber had done wrong and so, I've always been pleased with American Home Shield. I could have gone through them this time, but I decided to go ahead and replace the water heater without charging it to the insurance because I was having some extra work done. I’ve been with AHS for about 10 years and submitting a claim is great. I would usually hear back from the contractor that they assigned me within an hour if it was within business hours. If it was off business hours, then somebody would contact me as soon as they could.

BRM Services came out for an appliance repair and everything went fine with that. They came out and said that my refrigerator needed to be replaced, and I’m in the process of doing it. The only thing was that I had a leak in the kitchen at the same time from the bathroom, and so, I had two claims open. Another company came out and replaced it, and American Home Shield had to get authorization for them to do that. The question that I asked them was, “Is everything gonna be put back the same way?” And they told me, “Yes.” But when the guy got out there to patch up the ceiling, he told me, “AHS only authorized us to put a piece of drywall up there and screw it in,” and that I would be responsible for patching it up, sanding it and getting it painted. I was floored by that because that was not what I was told. Had I known ahead of time, I would have had the person to come out right after them on that same day and patch it up.

My furnace went off and I put in the claim. AHS sent Fick's Mechanical. Two people came and they were very professional. They were on time. They were also really nice, sweet and very helpful. The closest availability the contractor had was two days later, but I couldn't so they came five days later. Originally the guy said it was an electrical problem. It worked but a week later we figured out it didn't have power so we called them back. And as soon as I called them back they came out two days later. They were super quick.

It was winter and I had a pre-season check-up for the heater. MS Services came out. I needed to change my filters, and I did. The technician also said that the piping should be cleaned which I'm not gonna do. He said that would be $1,100 to 1,500. So, unless I see a problem, I'm not gonna deal with that. The technician was very professional and on time. He was here for a while, but he was working. He wasn't wasting time. So, I was fine with him.

I've had American Home Shield in four houses and there's almost always a dependable response with repair people who do what's necessary. I have been a little concerned about the rising monthly fee that has now gone up quite a bit in the time that we've been a customer though. In addition, the cost of having somebody come has gone up considerably. When we started, it was $60 and now it's up to 100. Also, there are lots of times where I go through robot calls, but in general, I've learned to how to manage it and I've been able to get what I need done satisfactorily. With my recent claim, the appliance repair man was very professional. He communicated with me both electronically and in person about his arrival times, his plans and the delivery of materials. He was very efficient in executing the repair too.

When I bought a house, I wanted to have a home warranty with it. I saw reviews on American Home Shield that looked positive and decided to work with them. Their website is user-friendly enough, but the last two times I have submitted a claim, it looked like I was scheduling an appointment. It said that the next available time for me to get an appointment was this date and this time. After that, I realized that that was not an appointment because somebody was supposed to show up one day but didn’t. I went to call before the contractor did and realized they never even got the information. When I called AHS to talk to them about it, they addressed the situation, but when I asked to speak to a manager they said that the manager is on the phone and can’t talk to me. I can’t talk to a manager to resolve the problem, or to at least tell the management, that I've got a problem.

I had a problem with the outlet and I called AHS right before Thanksgiving. The representative was fine and the technician from Comfort Technology was very professional. The job was quick. He found it right away and he cleaned up good, so everything was good. It was just the outlet that needed to be replaced. I used to have AHS and I went with another one and I came back to them. I had a better deal with the other company, but ended up not being good with the coverage.

I've had AHS for about 4 years and normally, submitting claims to them is a very good experience. But I just called in recently about my return on my furnace because they sent a contractor out who didn't repair it. That contractor was supposed to contact AHS to let them know what the situation was but the only thing I got was an email saying that my service is complete. They didn't do anything and I was under the impression they were supposed to be getting back with me to let me know whether or not they were gonna be able to fix it. This has happened twice when they did not get back in touch with me in reference to the call that I made for service. Recently, I submitted a claim for an issue that I thought was electrical. When AHS' contractor got to my location, they found out that the issue that my dishwasher was plugged in wrong. So, I paid $100 for them to plug in not my dishwasher, but my garbage disposal.

When you call American Home Shield, they do what they say they are gonna do. But I had an experience before where the lady a hassle. She submitted the claim, but I was on the phone with her for so long to get what I needed. She had no earthly idea what I was talking about. She didn’t speak English and couldn’t understand what I was saying. However, the last rep I had was excellent. When I reported my problem, she went right to it. Moreover, AHS's vendor, K & S Plumbing, has been awesome. They send the same tech every time I have a problem. And he really knows what he’d be doing.

My garbage disposal was leaking. I submitted a claim online with AHS and I selected the email notification. Then they sent out a tech from Advanced Home Services and my experience with him was good. He replaced the whole thing and he had the new one on hand. Now it's not leaking anymore, so that makes me happy. Also, the guy came in really quickly, assessed the situation, fixed it, and left. Everything was great.

We had a leak in the water system. That winter, we couldn't turn on hot water or anything. We had to go next door to get hot water from our neighbors. We were using a hose like a bunch of people from a third world country. We couldn't even flush the toilets. We'd need to take the water to flush the toilets. It was ridiculous. When B&L Plumbing came in, they told me that they could do these things on a rush basis. They didn't know what happened, but American Home Shield obviously didn't know that we didn't have any water at all. B&L said they were supposed to be out here in two hours.

I have a number of properties with American Home Shield and I wouldn’t keep them on unless I was satisfied. Some contractors had been to our house in Warrington Drive once and had to come back to work on something. It seems to be working fine so everything went well. Then recently, I put in a claim with them for an AC unit. United Air Temp came out and installed a part. I’m pleased with the company that did the service. But, I received a notice that one of my policies didn't renew. If they would contact me and let me know which property it was, it would be great and I could renew it. Other than that, I'm pleased with Home Shield and the company that did the service.

The dryer stopped heating and instead of taking just one cycle, it would take one and a half. Then all of a sudden, it stopped drying the clothes the way it was supposed to. The technician was great and came out in less than 48 hours. They replaced that part, and everything went perfect.

I would like to inform you of a situation that we ran into while we were getting our dishwasher repaired. The first company or contractor you sent had a problem finding what it was, but eventually said he found it. He said he had to order a part so we had to wait three days before the part came in, one more day because it was on a weekend. Finally he arrived. He did apologize for the part taking so long. He then placed and told us not to use the machine for 24 hour, because he put some type of sealer on the hose connections on the part he just put in. So we waited. Tried the machine. Still the same problem. They said they couldn't figure it out so they called AHS to get a new contractor to look at, he arrived the next day.

Had Home Shield for more than 10 years. Refused to pay for my ac repair. Would have been better to put the $500 per year in an emergency fund to cover the repairs. Not worth it at all. Refused to repair my garage door and my washing machine. Rip off.

My first time filing a claim with the home warranty company and I already don't like it. I asked for an expedited service request due to leaking faucets that leak SEVERAL GALLONS of water per day and I'm not able to shut them off unless I shut the water to the house off. I was told I would receive an email and text message with my work order (and that the technician would call first thing in the morning) and thus far haven't received anything 12 hours later (I also called to follow up on the work order and STILL haven't received the email they promised). My credit card also shows it has not been charged for the deductible. I guess the home warranty company expects me to be incredibly uncomfortable in my own home, with no water. I read some great reviews about excellent customer service, and quick service, but unfortunately that hasn't been my experience at all. I'm extremely disappointed.

Barber’s was professional and timely. They were quick. They do a wonderful job. In fact, we requested them because I’ve had people from other areas, and I had a horrible experience. I was afraid with the man being in my house. But the Barber’s is a family-owned place. All of the different people they send out seem to be knowledgeable, professional and safe. I requested them because I felt safe with them, and sometimes, I’ve called on a day, and they came that afternoon. Nobody does that.

Perry Mechanical came out and did an excellent job on my AC unit claim. They resolved the issue for us. The contractor can come back and repair stuff for me anytime. American Home Shield makes the process very easy and there is no stress involved. They use very high quality plumbers, electricians, or whatever is necessary to do the job. You can rely on them. Renewal with them will be done.

I've had American Home Shield for several years now. I call on the phone to file a claim. I have the phone number and I like to talk to somebody. I first started with the air conditioning issue. Here is Arizona, it's really hot and they were able to troubleshoot the whole system and make repairs, and everything was good and was fast. American Home Shield is one of the best. They've really taken care of me. They've always been efficient and always picked out really good service people to come out. They've all been easy to work with and excellent. The last guy spent time trying figure out the problem and took care of it. My experience has all been good.

American Home Shield is affordable and covers just about everything. When submitting claims to them, I’d go online and select whatever area of service that I need and then just wait for them to send me whomever the job had been assigned to. Their contractors have been very friendly and helpful in helping explain the nature of whatever the problem was and what was right when they know that it was not something that is covered by the warranty.

I had maintenance done on the furnace, and the maintenance company said I had a cracked heat exchanger, and it was unsafe to operate. So I called AHS to come and take a look at it. And the contractors that AHS sent looked at it and found that the company that made those claims was trying to scam and sell me a new furnace. So, they took the correct readings, tested everything and showed me results and showed me that the unit was actually operational. They did a great job and saved me from having to get scammed from a new unit. The contractor explained everything really well. He was very knowledgeable. I definitely recommend them. AHS did a really good job. They were honest professionals and I would definitely use them again.

I submitted claims over the phone where one was for the heating and another was for the hot water, and everything was perfect for both companies that came out. The technicians were knowledgeable, and I couldn’t have asked for anything more. We went through everything and there was some foolishness on my part, which they laughed at me. I’m totally ignorant about a lot of things, and something was twisted when it was not supposed to be twisted. But I was afraid that it would get worse than it was. So, they just walked me through and told me, “Next time, don’t do this.” But all’s well that ends well. Also, the timing was quickly done. In fact, it should have been repaired sooner than later but I didn’t have the time because of my schedule. Still, American Home Shield is amazing. I’m even supposed to give the company information to two of my coworkers to sign on board.

I had an issue with how the plumbing was originally set up and it's an old house that we live at. The contractor that was sent was super professional, and they got the job done well and explained everything. They took an hour and a half to resolve the issue, and the timeframe was excellent.

The first vendor referred to us for my recent claim never contacted us. I tried to contact them and I could never get any kind of answer. Maybe the vendor should let American Home Shield know when they have responded so the homeowner doesn't have to try to chase down somebody else. We waited several days and our water damage was getting worse and worse. I went back to American Home Shield and they sent out Anytime Plumbing. They were terrific. They came a day earlier than we expected and the guys were very courteous. They brought in a Shop Vac and cleaned up all the water spill. They were quick and I was very happy with it. We’ve had American Home Shield since we bought the house two years ago and we’ve been very satisfied so far.

American Home Shield sent a tech from Sears to fix our dryer the next day after I filed a claim. He gave me the news that it wasn’t worth fixing. He knew exactly what he was doing and knew what to check for. And they were supposed to deliver it and set it up, but the delivery guy only helped me take it in the house, and had no idea. They were supposed to send a new cord because it's an electric dryer and they didn’t send a new cord. So, I'm glad I saved my old one, and then I just had to hook it up myself. But other than that I have no problem with AHS.

The service guy came out, he diagnosed the problem and he fixed it. He let me know that if anything went wrong under the 30 days, to give him a callback. Anything over that, then I’d have to call American Home Shield again. But so far, so good. He was very courteous and professional, and went above and beyond because he also looked at the air handler, which was inside the house upstairs. The cabinet and some of the nails were coming loose, and he said he had some nails in his truck. He said he would nail it for me. That was very nice of him to do that.

The technician who was sent out did a good job. He came when he was supposed to and fixed the issue and was gone in 30 minutes. I've had other claims and I've been impressed. They replaced the seal on the dishwasher, worked something with the air conditioner, and then I also hired them to do the season check on my heater ‘cause I never had that done before. Twice, we didn’t get the call beforehand, before the night to confirm, and that’s been the only thing. And both times, the tech came anyway.

Everything was easy with American Home Shield's submitting process. Moreover, the contractor provided excellent service. My refrigerator was not getting cold, but now, everything is working and everything seems to be satisfactory.

American Home Shield sent Loyalty Home Services and they ended up just putting in a new garbage disposal. He said that they could have kept the old one as it seemed to be tightened, but because he was already out there they just replaced it. The contractor was very communicative and very kind. And he came early, which was super helpful. AHS sent me a good person that was quick and was honest, and I couldn’t ask anything better. And doing the claim online was a lot easier than I expected. It was a bunch of dropdown and it was just kinda like "Here's what the issue is," and it got scheduled very quickly. Within 24 hours between scheduling I had someone there to fix it.

I submit claims online to American Home Shield and their website is easy to use. They notify me when their contractor is coming and so far, the service the contractors provide has been fine. I had a situation one time and they sent Kellum & Son out. The claim was resolved and everything has been fine since then.

My heater went out so Adam’s On-Time Plumbing & Water Heaters came out. The young man came downstairs and he said that the issue was a piece of cake. He was very kind, and he spent some time with me and showed me this, that, and the other. The American Home Shield's customer service reps I dealt with when I submitted the claim were fine, too.

I searched the top 10 home warranty companies and Home Shield was on there on the list. I liked their Better Business Bureau rating and some of the reviews that I read online about the warranty company. I've been with AHS for less than a year and have submitted one claim. Their contractor was professional and they were really good. So far, that claim experience has been excellent although it has not been fully processed yet. We received the new item in our home, I scanned the receipt to the company and we are kinda waiting on that process now.

I go online to make claims at American Home Shield and it's easy. I just hit the button, come down and I get a phone call from the company who's gonna come out and fix it. Recently the heat pump in the AC unit was not making any heat. When it got cold down here in Florida, I turned it on and it wasn't warming the house up at all. The tech from World Class AC tried to check multiple things to try to get it going here. He put a new board in and some other stuff, and then it worked. We had to put some heat strips into the air handler too. Those weren't working, so that helped bring the heat back on. I just called him because we got home and we were having a little problem with the heat not coming on, and we're still within the 30 days so he's gonna come back out and check it out.

I had a plumbing issue recently, and the tech was very nice and did his job very quickly. Now it’s all fixed. I’ve never had a bad experience.

I filled out a form online to file a claim with American Home Shield. It was for a dishwasher, and it was a seal that was leaking. They sent Above and Beyond Appliance Repair, and the tech was professional, did a good job, and he was efficient and nice. He had to order a part and he came back in a timely manner, and it was a great job.

A-1 Complete Septic Services came out to fix the issue. The issue took about a week to get resolved. It didn’t affect the use of the water heater. It was just an outside pipe that they had to fix. American Home Shield had the state inspector inspect the repair when it was done, and the safety released on the hot water tank. The contractor had to run a line outside and they put the wrong kind of pipe outside, so they had to come back and redo that. In the end, everything went okay.

My tenant told me the stove wasn't working, and CD Appliance had gone out there in September to repair the stove. So it was three months and they're having problems again. With AHS there's a 60-day time limit for them to not charge a service fee. So that's my issue. If the stove is broken just replace the stove. I have my handyman that does most of my work. I'm paying all this money for American Home Shield. And three months later I have to pay another service fee. It's too much. I'm better off just saving the money for when something goes bad with the property. I don't wanna keep fixing the same stove. They need to just replace the stove. Even if it's limping along dying, American Home Shield will do a temporary fix.

American Home Shield have great people and they are very polite. I love them. I've had them for two and a half years now, and the claim submission process is easy. The last company they sent me was amazing and they should keep them. First, the owner for the company came and explained everything for me very gently and politely. Then later, he sent another guy to change the stuff. Everything was fixed and it was an amazing experience.

First of all, if there were a zero star I will give it to zero instead of 1. I am first time homeowner and the home coming with home warranty. My furnace is broken and create a service request to replace it. Although the home warranty covers the furnace and the installation, the contractor AHS specified asks for another 2210$ to replace it. It asks for 2210$ for reconnect the pipeline to the new furnace. Get the 2nd opinions from the other contractors, they said that the quote is totally nonsense. The installation fee for a new furnace is even less than what they ask for reconnect pipelines.

Before you purchase a home warranty from AHS, seriously weigh the pros and cons. The pro is the assurance of having a warranty on your home appliances and systems. The con is that you'll only be able to have that assurance if you can get them to be responsive. 8 months ago, I initiated a claim on my whirlpool tub, which is covered under my contract. After numerous phone calls and hours on the phone with them, and after numerous assignments and reassignments of vendors for repair, a company finally came to the house to assess the tub in OCTOBER.

I've had several very BAD experiences with AHS but the current one takes the cake. I am currently without a refrigerator for almost 4 weeks. I had a tech come out within 24 hours, Good thing!. The tech said 7-10 days for the part. AHS said the part was too expense so they were ordering it. That put it out 10 additional days. Yesterday was the day the part was due in. I called the contractor who now says its due on 6 more days later. At no time has AHS called me or attempted to discuss what was going on with me. I had no idea that things were being delayed until I called. I have a family of 5 and we have no refrigerator for a month or more. I called AHS today and all their computers are down and they can bring up any information. I thought I was benefiting from this warranty but with the waiting, the poor work and the fees, It is not worth it. I will be terminating with this poor company.