American Home Shield Reviews

Everything went very well with our heating claim with AHS. Submitting the claim was easy. I did it online. I immediately received a text message or an email or both, stating that AC had been connected to my account and I should be hearing from them within 24 hours. It was less than that that I heard from them. The company that came out did exactly what they said they were gonna do, sent an email and then gave me a time frame. They were here within that time frame and everything got repaired. I've been very happy with the prompt response from both AHS and the companies that I've been linked to for any repairs. I just moved over to AHS about four months ago. I wish I'd had them all along because my previous company that I had never approved anything or worked with me at all.

We had a furnace check-up. The technician that came cleaned it. He said I was using the wrong filter, so he suggested the correct filters for me to use. He was very friendly and very professional.

It was good with Prime Plumbing. They called before they got here. They were on time and very friendly. I had two clogged drains and everything was done pretty quickly and well. They spent about 30 minutes on site. They were clean and professional too.

The first contractor checked my heating system to make sure everything was good, and that went perfectly okay. I had another claim for ductwork because I had airflow issues and then, American Home Shield assigned me a company that doesn't work on airflow. So, I had to cancel that. When I called AHS and told them about it, they said that they would note and make sure to specifically ask that they could do what I need. Hours later, they ended up reassigning me to the same company that said they couldn't do that type of work. So, I canceled it all and found someone else to do it. I didn’t go with AHS on that because it was frustrating.

I was doing a callback for a washer claim and I couldn't do it online. So I had to go by phone. It was a little bit more difficult. But the technician sent out by American Home Shield was excellent. He was on time, dressed professionally and very articulate. He was able to find the problem quickly and he was able to resolve it perfectly. The washer is working fine since. I've been using American Home Shield for years and they're awesome. They are very responsive and they're very easy to schedule appointments with. Also, the contractors that they use are very knowledgeable and professional.

American Home Shield is a valuable thing to have for repairs when owning a home. It’s easy. I don’t have to search for contractors to do the work. The ones that they recommend that are part of the service are top notch. I submitted a claim for an AC repair and the guy who came has been out before. He’s great at what he does. Since then, the AC has been running perfectly.

My wife had American Home Shield through her last home, so she was adamant that we switch over and I’m satisfied that we did. The guy from Texas Best had whatever needed to be replaced on the AC unit in his truck so he was able to do it right then and there. So that was nice. The blower unit was replaced last year when we first moved in and the previous home warranty company that the previous owners had covered it. They replaced it with a model that's set for 110 voltage and it needed a 220, and it took them a week to get it.

The technician who came out for my dishwasher was very nice and very knowledgeable. He replaced the plastic brackets of the upper shelf. There was nothing mechanical with the dishwasher. It’s just some plastic bracket that broke. I did everything online and It was fairly easy to do. The work that the technician did was great. That is the first time that I can ever say that. I’m hesitant about all of these people that come on this home warranty. I used to have another company that my Realtor purchased and they were the most horrible company in the whole world. They're all bad. But I've only been with American Home Shield for about two months and so far, so good.

The faucet in my hall bathroom was leaking. We had called the American Home Shield before for service and were told that they could only do so much because what they needed to do was knock out the wall and repair it. So, they did what they could. So, until I'm ready to knock out the wall and change everything, I'll have to live with it.

I usually call American Home Shield to submit a claim. We submitted a claim on an icemaker, they contacted the appliance guy and within three days, he came out. He took a look, ran a check on it and told me it was bad. After another three days, he came back and replaced a part in the icemaker. He was great and very professional. I've had American Home Shield for almost 30 years. I've had other claims and I've got good service. I've recommended several people to them over the years.

The top part of my refrigerator had gone out. It was getting a whole lot of ice and it wasn't cooling off at the bottom. Then there was some rubber part that's connected to the door at the top that had come down. The contractor that was sent out was really nice. He had to come back because the rubber under the door wasn't letting the top shut. Now, It's performing like it's supposed to. I couldn't get in the ice, and now my ice maker is working. American Home Shield is worth it.

There was something going on with the pool heater panel. It had moisture in that the guy said dried out. He's been out here before and he did a good job. He took care of it so it's working now. However, I have two $100 charges that American Home Shield is supposed to be taking care of. They need to have a better way of following up with that sort of thing. I put the order in then we cancelled it because something came up and we had to go out of town. I called back the next week and rescheduled it. The last person assured me that $100 would be taken off. It takes about three to five days and I'm gonna give it three to five days. Other than that, they're fine that's why I do business with them. I’ve always had them in the past. This time, I've had them for maybe three years.

The double oven had an issue with the panel. It didn't light up or respond to any command. My husband tried to do the claim over the internet, but then he couldn't, so we ended up doing it over the phone. Then the contractor came to look at the issue and they said that the options were limited to fix it and that they would get back to us in a few days, which they did. They said that they could either try to get a new panel, but that it was very unlikely because it was an older model. The other option would be to remove the panel and send it to get it fixed, and that it would take about five weeks to fix it.

I tried submitting claims online to Home Shield and if I have hang-ups doing it that way, I submit claims using the telephone. When doing things online, I either cannot find the right description or AHS's drop-down menu didn't have the right offering. We had an annual check-up of our central furnace in our house and our gas furnace. Royal Flush AC & Heating's tech diagnosed a problem. We did a repair order through American Home Shield and replaced the draft motor and fan unit in the furnace. I paid $75 to AHS to cover the check-up and another $100 for the next service call. The tech obtained the parts and put them in. I was very impressed with him. He was very efficient, helpful, and professional.

After I submitted the original issue with my air conditioning to AHS, someone came out and looked at it. They found that there was a part that needed to be replaced and I was told that it would be put on order. But I never heard back about when it would actually be repaired and as far as I know, the trouble claim is still open. I was also told by the company that originally came out and looked at my AC that they were going to come out again on Monday. But that was a week and a half ago and no one ever showed up. I submitted a second ticket because I got an email from American Home Shield saying that my claim was concluded. That was confusing to me because my AC wasn't fixed yet. I informed American Home Shield about it and at the moment, I don't know where I stand.

The contractors that came fixed the motors of the garage door. They did a great job and they came on time. They finished the job at the proper time and they left. American Home Shield does an excellent job. When I call them, they send somebody out promptly and they get all my work done on time.

I had two appliances broken, and the same company, Sears, fixed them both. They were fantastic. On my microwave, the magnetron failed. That's the unit that produces the microwaves. They ordered the part, it was then delivered to my house, and they scheduled a time to come back to put it in. In the meantime, my dryer broke. They came back a couple of days later, diagnosed the dryer and had the parts sent in for that. Two people arrived at the same time on the repair day because they needed two people to get the microwave out of the wall. Each worked on the two individual units, and they got them both fixed and put them back in.

A night or two before I moved into the property, I heard a loud noise in the walls. I thought it was maybe because I had had the hot water running, which was what happened. A couple of days after I moved in, we were running the hot water and I heard the noise again. It was really loud in a certain area of the house. My Realtor called American Home Shield because she told me she was gonna do the claim for that. We also had a claim to put in for a burner issue we had on the stove. After that, they had been in touch with me.

I got a new washing machine a year ago and I told the rep about it and she said they would have someone come out and pick the old one up. A real nice man came to pick it up but it was a year later. The company that brought it out, I had paid the disposal fee and he kept saying that he was going to send his boss out because he didn't have any room in his van. The boss never came and no one ever called. I told Home Shield and they got in touch with the company for me. It worked out. Also, when I got the washing machine, the gentleman stayed and showed me how to work it. He gave me some tips about washing and about laundry detergent.

Our refrigerator was not cold, then our freezer was not freezing things adequately. When I submitted the request to the American Home Shield online, they gave me a message saying Active Appliance would reach out within 24 hours. They did not reach out to me for several days. After at least 48 hours, I tried to reach Active Appliance, and I was on the phone for quite a long time and wasn't able to get ahold of anybody. I was put on hold and then I got cut off. By that time, I got frustrated. That was a Friday, so I just tried waiting until the following week. I waited till after the weekend and hoping that they would reach out to me, but it was around Tuesday that I was able to have a chance to call them and get ahold of somebody again. Their intake system was a problem. But once I got ahold of them, they were very professional and did the job well.

When the contractor came out for the washer recently, it was a simple fix. The technician was really smart and really fast. He just took a look at it and brought what he needed he suspected from what I told him. I was very happy with the results. Now the washer’s running better than it ever had for a while longer. Overall, I was quite impressed with American Home Shield. Their people on the phone soured me right off the bat though. It seemed like the first girl that I got was a foreigner. I couldn't understand a word she said and she was like a third-grader trying to talk to them. I thought, “This is not going to work. These people are not up to snuff.” But then once that one guy got out, and how fast it was, AHS seems to know what they're doing, so that's all that matters to me.

I had an electrical outlet issue. The claim process was pretty good. The electrician was great and got the issue resolved. I’m just never sure of what my policy really is with Home Shield. Every time someone is coming out, nothing seems to be covered in the plan. It happened in the past as well. I had a problem with the plumbing on my last claim with Home Shield, and the plumber came out and said he was going to get some parts and come back to finish the job, and never returned. I still haven't seen the plumber again yet. This is my first year with Home Shield. I'm not understanding what we're paying for. I'm not understanding what we're getting.

Best Care Home came out for our air conditioning units and did quality work. I just had to wait on the phone for quite a while to get a person in filing the claim.

I'm very satisfied with American Home Shield so far. It's easy to go online and fill out a service request. It's a relief having them. Recently, the contractor that came for our plumbing issue knew his job. He was professional about the thing and explained what was going on to me. I had some stoppage in my sewer line and he was able to use one of those auger-type machines to thread it through there to get that out.

There was a pipe leak in a pantry wall. It was a waste pipe so we couldn't use a bathroom without it. American Home Shield was easy to contact. I didn't have to wait for anybody. I submitted the claim online and their website was easy to navigate. Everything was fine. We were contacted the very next day. Northeast Florida Contractors and Maintenance was our service contractor and their guy, Steve, was very knowledgeable and had a lot of experience. He explained everything step-by-step. I had called my uncle, who is a retired plumber, for advice first so we would know what to expect. The same action was taken by Steve so I felt very confident. He was really good, talked us through it, and he let me take pictures. Everything has been fully repaired. It's excellent. The repair was provided immediate help to us.

There was an offer through the American Home Shield website for a discount on the heating check-up. American Home Shield informed me of who the vendor would be. It was via email, and it was a very quick response. It was within a two-hour time frame. It's been about three years that I've been with the company, and it's been great. The biggest selling point for me is that it's so easy to navigate, especially online. It's easy to get on the website, find what I need, get the information that I need, or submit a request. In this day and time, things move so fast and we're so busy that it's nice to just get online without having to hold or wait for an agent on the phone. And that way, someone can reach back out to me. That, for me, has been the biggest selling point and the biggest positive that I've experienced with everything with American Home Shield.

It takes a long time to connect with American Home Shield to get things rectified if anything is out of the ordinary. I sit on hold for two hours. It is an arduous time-taking affair. Still, as long as the process goes as planned, things are smooth. The tech who came was swift with the diagnosis of my issue. He came in with his mask to make sure that I was safe and he was friendly. He explained the situation thoroughly.

I could not convince my dishwasher to dry the dishes at the end of a cycle. I made a service request by calling the number and I immediately got to talk to somebody from American Home Shield. Then, the techs came out and tried to do some troubleshooting. They arrived right at the beginning of the timeframe they gave me and they explained what they were doing. It was quick and when they left, I couldn't tell that they've been there in terms of any debris. But they thought they fixed it with correcting the way the machine filled and it turned out that that that didn't fix it. They came out again yesterday and put a new timer on it because the heating element was working fine. It was just that the drying cycle for some reason was completing super fast. They also showed up during the timeframe they said they'd be there.

I have three daughters with long hair and in the sewer system going out, on the mainline, there was a huge hairball that was backing everything up. The rep from All Hours Emergency Plumber had to go in and get it out. He had to remove the toilet to do it and when he put it back, he didn't do it correctly. So, we had a leak from the way that it was connected. I saw it quickly after he left and they came back out the next day. It was annoying but other than that, they fixed the problem. American Home Shield is good and it wasn’t an issue this time. I was able to get somebody out the same day because we had to have the water off to the house. But sometimes, it's many days before they could get somebody out, which I find unacceptable. I bought the house in 2012 and I’ve had AHS since then. Every year, it always pays for itself when something like what happened the other day happens.

We were having problems with our heating system. I was turning on the thermostat, but the system wasn't coming on at all. We had had the hurricane come through here so we had lost power the day before. I reset the system, the breakers, and it wasn't coming on. When it came on, there was a really horrible electric fire type of smell, so I was hesitant to run it. I was terrified that I would burn my house down.

The water pump wasn't pumping any water. I used the computer to put in the claim because when I tried calling, they put me on hold and then I never got any answer back. But it was simple to put in the claim online. The water pump has been working fine since the repair. AHS is worth taking the time to look into.

I've had just about every warranty company there is over the years and my experience was always fairly lukewarm. I was very skeptical about getting Home Shield but it came with the house and I'm glad we got them. The person from AC Resue who came out for our heating was exceptional. The guy has a really impressive skill set and could listen to the air conditioner or to the furnace and say what was wrong with it. It took him about 30 seconds to fix the problem and then he spent some time with us explaining what we could do and what we could do better. I wasn't expecting that and I'm not used to it from a home warranty type of experience. It's my first time to have a home warranty that is kinda what you hope you're gonna get.

While there are a couple of ways I can submit claims to American Home Shield, I usually submit my claim online 'cause they are quicker to respond that way. Within an hour or so, a technician would call me back to set up a time to come out and look at my problem. When I need to speak to a live person though, the wait time is long and I've waiting nearly three hours to talk to a person. I give them the benefit of the doubt though because of the pandemic as not everyone's working right now.

I called American Home Shield and said that I needed somebody to fix the heat pump. They sent somebody out the next day but it took a while for the part to get there. So, it took the better part of a week for it to get fixed. Other than this, I had claims with AHS to put in a new air conditioner and various things. The experience with them has been very satisfactory and I have no complaints.

We've had American Home Shield for a long time. We moved in here in ‘96 and it was somewhere shortly after when my husband got it. One time, my heater wouldn't shut off, so I had to unplug it. My husband said, “Oh, I think it's the baseboard, but let’s leave it to the experts.” I called American Home Shield and spoke with an agent. They said the contractor would call me to schedule the appointment, and they called right away.

American Home Shield has worked really well for me and submitting claims has been fairly easy. When I reach out to their customer service team through email, they take care of my problem. Most recently, I had an electrical issue and when I submitted a claim AHS got back to me fairly quickly. The technicians they sent were fantastic. The first one who came out was very knowledgeable and he diagnosed my problem. Then, AHS wanted a second opinion to verify so they sent the second guy and he found the same issue. He then repaired the electrical leg that I had a problem with. The work was done very well.

I went online to file a furnace claim and that process was much easier. Usually, when I call, there's like a bit of a wait. But online, I can fill out a claim in two minutes. I opened the ticket in the afternoon. Within an hour, I received a call from the contractor saying that they would be out the following morning between 8:30 and 9:00. They got there probably about 8:45. It was an actual service repair. The upstairs heating was working fine. But when we turned the downstairs on, nothing happens and it was very cold. They explained what the issue was and replaced a part. Then within 10 minutes, we could tell that it kicked on, so that was fine. They were there for 45 minutes and had everything fixed.

AMS of The South came out and fixed the shutoff receptacle of my air conditioner. So, everything was working. My air conditioning went out again two days ago so I called and set up another appointment. But due to the hurricane we just had, I won't be able to get in touch with the contractor probably till Friday. I usually go on a computer and go to American Home Shield’s website and do a request for service. In 24 hours, they always call me within the next day of me submitting the claim and let me know that either a technician is on the way or they're trying to get with me. The service provided by the contractors were great and I’m very satisfied with AHS.

We had Select Home Warranty but we were dissatisfied. We switched to American Home Shield and they have done everything they said they would do. Their claim process was really easy. I did a claim when my disposal was out and one of the toilets was running all the time. All Points Plumbing replaced the flapper in that and replaced the disposal. They did a really good job and they were in and out quickly.

We had a dishwasher that stopped working and American Home Shield sent out a fellow. They said he was gonna be there at 9 o'clock and he came at 9:15, which was relatively close to on time. My wife dealt with him. She was very pleased with his knowledge of our particular dishwasher, understood what it was that it needed right off the bat and fixed it. Fixing it was rather simple once you knew what needed to be done and he took care of that. He educated my wife a little bit on the product and what it was she should do in the future. We felt comfortable with it and we've had no problem with the dishwasher ever since. It was great although I paid $133 for the call, which is a lot of money. I would like to see that down into the $85 range as opposed to $135 range.

Submitting a claim with AHS was extremely simple. I just went online, typed in what I needed. It popped up. They were back to me within 24 hours with who was gonna come out, and what was gonna take place. It all just flowed smoothly. Recently, I submitted a claim for a hose bib. The pipe coming in from the wall was leaking. The contractors scheduled the time and they came out. They diagnosed the problem of what it was 'cause I wasn't sure what it was. They crawled under the house, fixed it and cleaned up everywhere around where they were and it was done. It was great.

I have two houses and I had a claim recently for both of them. My AC was leaking in one house. It's super old and there are no serial numbers on it. The tech from Top Notch came out and he knew it was leaking. Instead of him reporting to American Home Shield, he put in a claim to get a new coil and a new drip pan. There's no make and model. Everything is worn off of it. I didn't know how he would get those items if there's no information.

The claims process can be tedious when I do it online, and the company that AHS forwards the information to may not call in an expeditious manner so sometimes, that could be a problem. Sometimes I have to call the company back as opposed to them calling me. I don't know how AHS disseminates the information to the companies they're working with. If they say they're giving the information out, I have to take them on that face value until I know something's different. Then once the information's given out, I don't know how the company does or doesn't. But he did well.

I’ve used them several times and they do what they say they’re gonna do. I would recommend them. A guy from Hopwood Electric came out yesterday. He was very professional. He could tell right away what the issue was. He was pretty timely. He called me and let me know he was coming, and what time he would be there. So it worked out pretty good.

Right at the end when my dryer stops drying, it shuts off completely and there's a beeping sound. There's a code on the LCD saying “HE”. When I open up the dryer, it's scorching hot. I looked up the code. What's going on is something with the thermostat never transitions away from super-hot to a fluff. It's supposed to be slowly decreasing heat because of the model and the technology. But it doesn't do that. The clothes come out wrinkled. I called American Home Shield for a service request and they assigned Universal 1 Repair to me. The guy who came out was awesome.

I had back to back claims for the refrigerator and for the pool. The control panel on the refrigerator was broken and Accord Appliance handled it well. I was happy with it. Both the pool service and Accord were very busy so it took a little bit of time. Other than that, Home Shield seems to be pretty good.

There was a lot of language barrier that I couldn't understand when I submitted the claim to American Home Shield but it was easy and the contractor that they sent out was 100% good. He taught me how to keep the maintenance up on the garage door. Overall, it was a good experience with AHS.

Pop-A-Lock came out exactly when they said they were coming out. They told me exactly their expectations from what the warranty point of view was and what they could and couldn't do. They were very efficient and very good. Looking into it, I would still go with American Home Shield from what I've seen and my experience so far. I was just trying to make sure I was doing the claim right and understanding the whole process of just paying the $75. If the services are covered, that's all you have to pay. I like that aspect of it. The biggest thing for me is knowing exactly what's covered as to save myself even the money of a service fee if it's never gonna get covered. We get the sort of coverage documents but sometimes, they're a little bit wordy.

The water pump on my washer went out. I called American Home Shield and spoke to an agent. I was told that there was a contractor assigned to my account and they will be contacting me. It took a couple of days. They gave me the number to call. I could talk to them in person. The guy that came out, Dave, was an excellent guy. I liked him. My washer has been working like it's a new appliance since he's been out. American Home Shield lives up to my expectations. They're great.

Our hot water heater died. The element wiring shorted out so it was fried. Affordable Plumbing came out to look at it, thinking they might be able to fix it on Friday last week. Once they figured out that they needed a new one, they called the company and the company ordered the new one. But it wasn't ready for pickup until Sunday night. They tried to pick it up Monday and they tried to get out here. But I felt that they got caught in bridge traffic and it was going to be too long for them to actually drive out, put it in, and get back. We live quite rurally and we're an hour from pretty much anywhere. But we got it put in, it's working, and it's wonderful.

It's pretty simple to contact American Home Shield through the normal 1-800 number. They sent me an email as far as who would be contacting me concerning the service. JR Appliance Service came out and did their job. The contractor was courteous and he diagnosed what he thought was the problem. But I'm still having some problems outside of what they repaired.

Everything went well when I submitted a claim to American Home Shield for my dishwasher with a broken panel and refrigerator ice maker that wasn't crushing ice. Submitting the claim was easy and not long after, a contractor came out. The tech was good and he replaced my dishwasher panel. The contractor for the ice maker had to order parts and so the repair took a couple of weeks. Everything is delayed with shipping so that wasn't a big deal. However, I'm a little concerned about the ice maker as it doesn't seem to make ice the way it did before. Regardless, AHS has a good program. Their fee is a little high for visits though.

Berger Plumbing came out right away and fixed the problem on my sump pump. Everything went pretty smoothly. This was the second claim I've had since moving in and both claims were handled well. I submitted the first one by phone and the second one online. The first time, I was on hold for a very long amount of time. During the second claim, they gave me a wait time estimate. They gave the option to call me back and not have me on hold which I thought was a really good improvement.

Give American Home Shield a lot of consideration. Their customer service is very good. When I had a sump pump backup, I requested for service by telephone and it was a quick response. L&M responded within hours and took care of the problem almost immediately. With one visit, things were taken care of well. The guy was very clean and he was very knowledgeable about the problem. He did an excellent job.

I have American Home Shield on both of my homes. My mom and my dad and my sister have them too. They're good and I like them. They're quick and the process is easy. Recently, a guy came out to check my microwave. He turned it on and said he was gonna order the parts which he did. One part came and he came back out and thought that the other part had come. He called and they told him that the other piece was delayed.

We had an issue with our stovetop range. It couldn't get a flame out of two of the burners. I replaced them and I still couldn't get them to work. I filed a claim with AHS and a tech came in. I thought it was an issue with the gas underneath but he said the burners were blocked and just needed to be cleaned out. He was able to get them to work. He also worked on the dispensers on the refrigerator. I bought a water spigot and I was gonna put that on myself but he put it all for me as well. He was very good. My wife was very impressed.

I've put in about half a dozen claims in three years. I've never had any problems with American Home Shield. I've been very happy with the service. When the man came out for my heater, he said all he had to do was push the reset button. He was in my house for less than three minutes. I was surprised that he was able to be in and out that quickly. He told me that all I had to do was push this little red button and reset it. But since it went out a couple of days ago, I've had two different son-in-laws come over and look at it. One said he couldn't even find the little red button. The other one said he pushed it, but it didn't work. I was going to call today and I didn't know whether to call the company directly or if I was supposed to go back through American Home Shield.

The guy from GJC Electric came out right around the time I was expecting him to come and was here the next day. He was very knowledgeable and personable in talking. He was very thorough and checked the electrical panel, the wires, and everything like that, so he knew exactly what he was doing. He found out what the issue was and fixed it. I was very satisfied with the timeframe.

The claim for my furnace was very easy to submit. The repairman was very professional and it was fairly simple to deal with him. He said that he would have to replace the whole unit. But the American Home Shield reps are very difficult to work with. I’m trying to go in a different direction and they're saying that I can't and that I have to use the technician that came to my house to fix the furnace. I'm also being overcharged. So, I'm trying to figure out another way to get my unit repaired and American Home Shield tells me that I don’t have any. Overall, my experience has been sometimes easy and sometimes difficult. Navigating through American Home Shield whether it'd be the website or calling the phone number could be improved. They gave me a couple of numbers so I could call different departments, and it all was just the basic 1-800 number.

I'm mostly unhappy with AHS and I might discontinue it. I notice the service has gone down in the last couple of years. I called for the latest issue and their automated system is faulty. When you put in your information, like your zip code, it would ask you to enter something valid. It's tough. You don't always get a live person right away and the automated system has got glitches. Then, when I'm trying to communicate an issue, I sometimes have a hard time. I talk to people halfway around the world and it's hard to understand, which is not their fault. Also, the fees keep going up for my monthly. I'm paying lots of money and I can't get somebody to come out for days. The warranty won't even work with me.

Golden Appliance was courteous, professional and friendly. But the attention to detail was not there. The technician installed a part and repaired the dishwasher door okay but the positioning of the dishwasher was not to its original position. It is set back about an inch too far into the cabinet space and it needs to be brought out another inch. So I need to call American Home Shield to set up another appointment for the technician to come back.

Home Shield is very efficient. Everything’s good about it because when I called for my air conditioning unit that was making a noise, they called me right back and had the air conditioning people to call me right back. Harkins came out and the part they had was the wrong one. They took the whole thing back, came back, and repaired it. The service was very good. I would recommend Home Shield. I had a different warranty with my other house and I was not pleased. I'm thinking about going with Home Shield for myself for the other house.

My most recent claim was for the garbage disposal and the contractor came out almost the same day. it was really quick. He was great as well. I also put in a claim for the water heater and I was satisfied with the work the contractor did on that.

Dremus Appliance came and did their job. It took a couple of weeks, but it was a matter of them getting the parts. As soon as the tech got the parts, he replaced it. I was very happy with that one. But we had an issue earlier with our refrigerator where the water filter has a leak and then they still haven't fixed our microwave, which goes back like six months. I've done several calls to renew some other policies that I have with American Home Shield, and I told them about these issues and they said they'll follow up, but no one gets back to me. They haven't been responsive at all. But their contractors were good as far as cleaning up. They didn't leave a mess. I've had Dremus come out for other service and they've been good.

The contractor came out to check on my heat and make sure everything is in working order. They were great. American Home Shield has been great too other than getting the service out here in a timely manner. It takes forever for service to come out. It's gonna be three or four days, at least, before they'll come out and do any service. This particular service took like 10 days before they were able to come out. If something’s broken, I need it fixed. I don't need it fixed in a week from now.

My experience with American Home Shield was great. Intertech Maintenance Group was all fine.

Rescue Your Air did a great job. They always do. They're one of the few contractors that I've dealt with through American Home Shield that contact me within a reasonable period of time. They show up when they say they're going to. I had an instance this summer where the home warranty company assigned the job to someone else, and I waited over a week. They did not contact me or return my calls. I ended up having to get my air conditioner fixed myself. I couldn't get back my $100 co-pay even though I was out out of pocket over $600 to get my air conditioner fixed because I couldn't get their contractor to come or return my call. I got a sour taste in my mouth over losing $100, plus the other $600 I was out, but most of the other experiences have been good. I haven't had that many claims, so I have American Home Shield like any other insurance. I have it in case I need it.

A screw in the dishwasher needed to be tightened because that was interfering with the dishwasher door closing. We called American Home Shield when we submitted the claim and they let us know who was coming out. The contractor was very good and easy to talk to. He did the repairs very quickly. He had it fixed in less than 10 minutes. The last claim we had was the icemaker and everything worked. They replaced it and put the icemaker in and now, we have lots of ice again. The contractors come in a timely manner and they called us. The only thing that took a little long is when they order the parts. Sometimes, it takes over two weeks. But AHS is a good. We haven't had any problems with the company.

The guy who came from East Ohio for a heating issue did a good job. It took a day for him to come out after I put in the claim. He was very courteous and he handled everything that day. A few years ago, I was having trouble with my garage door and American Home Shield sent somebody and it was fine too.

DFW Plumbing came for our plumbing claim. The guy was very professional and he explained everything. He had protective gear. One was an outside location and easy access to the bathroom he needed and so he was in and out as appropriate. As we would talk, he kept his distance as appropriate. American Home Shield has been beneficial, which is why we chose to renew. Moving into an older home, we had a couple of claims. When it came to peace of mind, we were able to use it so it was good.

When we had a claim for our washer, we ended up going and purchasing a new washer. We've gotten our reimbursement. It all took a while, but we survived. We did pay more than the reimbursement, but we're fine. We're happy. We had another washer downstairs and it had gone out. The guy that came out was really good. He ordered a board because it needed a new one. When the new board came, he installed it but it burned up. So I was back in touch with his people because I wasn't hearing from them. The gal told me that she got confused that there were two washers and she just deleted one, not realizing there really were two. Then she was telling me that she had to have been doing more paperwork for American Home Shield and resubmit that. So it’s still in the making.

My garbage disposal wasn't working. The contractor came and fixed it. They were very professional, very quick, and informative.

The guy that came out to fix the fridge was very good. The fridge wasn't getting cold, so it was a little warm. The first time he came, parts were ordered, and then the second time, it was fixed. American Home Shield is good. They're very polite whenever I call.

When my husband submitted the claim for the garage door, I'm assuming that American Home Shield didn't ask him what we did think was wrong. The reason why that was important at this time is if he had told them the spring was broken, they would've said that our warranty doesn't cover the spring. The guy that came out was very nice and very professional but we ended up paying $100 for the service and we had to pay another $180 because it wasn't covered by the warranty.

We had a leak in the tub. The water was going downstairs and we needed the faucets replaced in the bathtub. We also had issues with the toilet. They had to replace the panel below the toilet because it was making the toilet wobble when you sit on it. I just called Home Shield and told them what issue was. The contractor came the next day and they looked at everything. They had a few things that they did that particular day, but then they had to reschedule because what they had to do would take half the day. That was Friday that they came out. They were here for five hours. But they’re supposed to be here in the next 10 minutes because ring that's around the valve that they put on the bathtub is not tight. They will be back to tighten it up. Other than that, everything was fine.

Our no-frost refrigerator started frosting over and making a loud clicking noise. At one point, it cut itself off and didn't start for 24 hours. When it started up again, it continued making noise. I called American Home Shield and the reps I worked with were very professional. They took care of what i asked. I was told that I should hear from their contractor within 24 hours to set up the appointment. The contractor was very prompt in calling me. Within a couple of hours of filing my claim, they called and explained that they were overbooked. Their rep said that it might take a week. I called the rep back and told her that my refrigerator had stopped working and she was able to get someone out in less than 48 hours. The unit is working fine since their tech came. I've had Home Shield for 15 years and they've always been able to take care of what I want.

On October 5, 2020, I filed a claim with AHS about my 7 year old Bryant furnace not working (Heating model #987MA66100V21A-B SERIAL # 1612A43819) installed in 2013. When an HVAC technician, B&W Tin Shop (563) 650-8333 or (309) 762-5419, AHS contracted with came out, he quickly discovered the problem with 1 part on the furnace that needs to be replaced. After 1 week, I still had not heard back from him, so I called him. He claimed the part was obsolete and no longer made by Bryant. I told him I looked up my model and part online and found it at DIY websites. I called around to Bryant reps locally who told me this was 100% incorrect, that he should know better and should know he can get the part at a local supply house. I called him back to share this with him. He went to a local supply house and found out they do indeed carry the part, but that he would have to get AHS to authorize the purchase.

Got AHS account as part of house purchase. Long wait times on phone, every turn they changed the rules. Waited 3 months, fixed it myself after they said check was on the way. Now they want a receipt and will not pay the agreed price. This is a scam. Do not waste your money.

We have been a customer of AHS since December 2014. In the past six years, we have placed less than 10 service requests and only 3 or 4 requests have resulted in small repairs. Our annual contract payment started at $650 and currently we are paying $900 a year. I feel it is important to give this background. On 9/30/2020, a service request was made for our second floor A/C system, it was not cooling. A technician was sent on 10/05/2020 to check the A/C system. After checking the system, he said, "The refrigerant is low and we will have to come back to do a high-pressure leak search, but this needs an approval from AHS." Another technician came to do the pressure check on 10/09 and found a leak in the evaporator/case coil. He mentioned to me that since the system is very old and it uses old/R-22 refrigerant, he will be recommending replacing the system.

They are completely unresponsive and unprofessional. Paid $75 for a service fee for a refrigerator and they never came out Called them a few times over a 2 week period AHS said I had to schedule the service with the contractor, the contractor said I had to schedule with AHS. I was assigned a new contractor from AHS who said pretty much the same thing. I finally just call a repair person directly paid $120 they came out the next day and had it fixed in less than an hour. It's not worth using American Home Shield unless you are willing to wait a month and spend hours calling them and waiting on hold. To top it off the support staff constantly closed the chat without resolving issues and saying they will call me back but never did.

My experience with this company has been awful. I have an electrical panel box that has loose breakers and something burned inside it. I had a friend look at it who is a licensed master electrician and told me to call my home warranty company and they will replace it. I had 2 technicians sent by American Home Shield for 1st and 2nd opinions what was wrong with it. I was told there was water possibly entering from outside but the 3 electricians including my friend who are all licensed master electricians say that's not the case and there's no water entering the box. They won't make any repair because of an exclusion in the contract with water coming inside.

The simple math is: $51/monthly Premium + $100deductible per service call = $712 per year (Minimum) + being at the mercy of a fraud company that takes your money without providing a promised service. Today is the 8th day since I’ve placed a service call to unclog a stoppage in the utility room sink and the issue has yet to be resolved. The plumber that showed up couldn’t complete the job because he don’t have the right tools. The plumber is not answering and AHS is refusing to send out another plumber. I’ve wasted an hour each day this week trying to call AHS. Their customer service is incompetent and lazy.

I called regarding my water heater stopped working. I was assigned a business, to come out for the water heater, garbage disposal and a minor stoppage in a guest bathroom. The plumber they selected came out, said I needed a new water heater, and he wasn’t there for the other two items I requested. He said it would take 3-5 days to return and my husband said that wasn’t acceptable. He then said he’d call American Home Shield for a quicker approval, and should get a response in 30 minutes. He left, not leaving any paperwork, never called back, nor did anyone from his business or AHS.

I had a toilet flushing problem, so I've requested a service to fix it and AHS assigns some contractor for it. When the technician came to my home, he didn`t identify the problem and report his company it works well. I've called AHS to change the contractor because looks like they are very unprofessional. AHS rejected it, so I've submitted a follow-up service request for it and asked the contractor to send another technician. New guys seem okay and try to fix the problem. After he checked a few things then he said he need to snake the drain which does not cover by insurance. After that guy come back, I've called another local plumbing company and some guy come to my home and fixed the problem within 20 mins. That was a toilet problem and some root was blocking the toilet. They've charged $150.

A-US Air Conditioning has been here twice. Once was when my unit needed a new control board. The second time, it needed a new evaporator. I did the requests online and it’s not a difficult process, but I found that A-US Air made the work more expensive than it needed to be. That’s not okay to me.

An appliance was making a banging noise every once in a while when it was turning off or on. I figured it might be the condenser going out. I pulled the back off and looked at it. I had just cleaned it a month or so before that so it still looked good. Everything looked good. It was making subtle sounds before but this time, it was like somebody dropped a water bottle from 10 feet up. I called Home Shield to have it looked at and I got a response right away. The tech from Nate's looked at it and he said he couldn't find anything wrong with it. I unplugged it and I let it sit there for about for a couple of days till he got there. When he plugged it back in, everything seemed to be going good.

I had some leaking pipes. I went online and did a work order to American Home Shield. It was easy. I did get an email saying that the contractor would contact me to schedule an appointment, but I was proactive. I went ahead and contacted this contractor the next day. He was on time, friendly and organized. He was here for about 45 minutes to an hour. He gave me tips on how to troubleshoot if something else goes wrong and he cleaned up behind himself, which I really appreciated.

We had a couple of contractors come out to work on our sewer line like Legacy 4 Plumbing and Affordable Leak Detection. We live on a slight deep grade down from west to east. We're on the east side and it slopes down. They ran a snake down there with a camera. There's a 90-degree angle there and it's clogged up or cracked. They said that they could only handle the interior of the house and that it was my responsibility to do it on my own from the house to the line where it's plugged up. I was surprised that the guy just said I'd have to do that and it would cost me $350 and he didn't suggest. He just did what he had to do, the toilet's flushing, and he left. I was unhappy with them. But Affordable Leak said they didn't do that outside the house to the sewer system and they recommended a company to do it. But they just didn’t call or let us know they won’t be coming out till this stops. We just got our fingers crossed that the toilets will continue to flush.

I went online and filed an air conditioning claim to American Home Shield. It took two weeks for someone to come out. He was great. He was very fast, efficient and nice. My only issue is that this claim took longer than usual but thankfully, the weather made it okay.

We couldn't turn off one of our single-arm faucets in the kitchen. It was dripping. So we contacted American Home Shield and they brought in the Safe Cali Plumbing. They contacted me within the first 20 minutes of me putting in the call and then they were here within the hour and fixed it. They found out that there was a piece missing. The piece had worn down. So he said he was gonna have to come back and reschedule it next week. Then he came back about five minutes later and he said he had time and that he was gonna go to the plumbing store around the corner and see if he could get that part. If it didn't work, then they would need a new faucet for me. He came back and the new part worked. In all of my years of American Home Shield, I have never had this type of experience within an hour and a half of the phone call that it was completely fixed. It was pretty awesome. The tech kinda went above and beyond.

My sink faucet was leaking up inside and coming down under my sink. It was leaking up on top of the sink too. The tech came in and took it apart. The cartridge up inside was loose. He tightened it up and said that was all it was and he fixed it. I've been happy with American Home Shield. The $125 deductible is quite expensive, but that’s the only thing I don’t like.

There was a leaky faucet in our shower. The American Home Shield website was pretty easy to use when I went through it. The warranty covered it and I had to do a $100 deductible. The technician came out ‘cause he was in the area to look at it to get a general idea of what they would have to do. Then he came back two days later with the parts. He got it done within three hours and he did an excellent job. I have homeowners' insurance but American Home Shield is a good backup. But it's a higher deductible which is close to $500. So this covers between the 100 to 500 category. American Home Shield is usually right in there. I just have to put out $100 instead of 500. So it makes it a lot easier.

Everything went well when Fort Bend Appliance Repair came out recently for my oven. They had to order a part. Then when the part came in, they came back. Everything is good now.

The furnace needed a repair. American Home Shield gives you a phone number and I called them early in the morning because they have 24/7 access. They handled this very quickly. I called at 8:20 and their message said there was a 10-minute wait, then they were pretty close to the 10-minute wait. So, close to 8:30, I was able to speak to somebody and I told them what the issue was. I had not filed a claim with American Home Shield before, so I wasn't sure how it worked. They told me that it would cost me $75. Then, a company by the name of Platinum Heating & Air Conditioning would call me. But I was more than welcome to call them. And since it was a repair and it wasn't not functioning, they asked for 24 hours for the repair to be done.

My refrigerator was not working. The tech sent by AHS for my claim was a professional Sears technician. He did what he needed to do and changed the compressor of my refrigerator. It is working now and I'm very happy to have Home Shield as my warranty company.

I filed a claim for a hot water heater went that out and a stoppage. I did the online request that afternoon and the next morning, the contractor was out here at 9 o'clock. It was all installed within 24 hours total. They're excellent people. They're a big company and very popular in my hometown. I've told my other friends about American Home Shield. I even put them on Facebook just the other day about how good they were.

American Home Shield was good. When I had a pool pump that was going out, I went to the website, filled out the dropdowns and typed in the description of what was going on. There were a lot of bad reviews on the contractor that was selected so I was hesitant when the coordinator of the contractor called. I mentioned those poor reviews and asked if this was gonna be a problem. She indicated that was not and she proved that it wasn't.

It has been a month since I've had American Home Shield and I've had them just in time. Two days after they took the payment out, the refrigerator went out. The claims submission was quite easy. I made a simple call and the next day, the repair company called me. The technicians were excellent. But the ordering of the part was a bit slow. But when he came out and fixed it, it was very satisfactory. The refrigerator was very good again. A question came up over the weekend and the company was closed on the weekend. They don't have any emergency contact. So, I would never go to that company again independently for repairs because I’d be out of luck if I would need them and it was not during the week.

I had two refrigerators and my furnace all go at the same time. The refrigerator guy didn't call me before he came. He just kind of showed up and I thought he was supposed to call. He was very nice but having a phone call half an hour before he came would have been good. If you’re out and about, you can run home. The first refrigerator seems to be okay. He just finished the second one yesterday. It’s making a little bit of a noise but I don't know if it's a refrigerator noise or the noise of something that is hitting something and vibrating. But the main thing was for the water to come out of the machine and that seems to be working now.

We had a claim for the dishwasher and the washing machine. We had both problems. The washing machine has been fixed numerous times. This time, it was okay with AHS. But there had been a time in the past that it was hot outside and they couldn't get anybody out here to fix the air. So, I've been with them for a few years, and I've had a few problems, but that was the worst problem. They would schedule the contractors, these people just wouldn't ever come, because they said that they weren't getting paid, so they didn't wanna come out. I said, “Well, that’s fine.” But AHS took care of it, though and sent someone out, but it was a while.

I had a leaking water heater. I filed a claim online to American Home Shield. I like their website. I got an email that said I should hear from the contractor in the next two business days, and if I hadn't heard from them, I could reach out to them. The contractor was great. They had fixed the problem. They did it when it was just a small leak. It avoided a catastrophe.

American Home Shield was very efficient. I put in a request online and they responded right away with the person that was gonna come. The day of, they gave me his name and sent a picture. That was lovely. After I got the email, the gentleman came about an hour later which was the time estimate. They said he’d be here between 11:00 and 3:00 and he came around 12. He was very good and very efficient. He put on his little walk around the house slippers. He checked out the situation with the running toilets, said what he was gonna do, did it and left. He corrected the issue and I don’t think he was here an hour. It was a very nice experience. I'd recommend American Home Shield. They handled the situation and it was cost effective. We had that issue in the past and it cost a heck of a lot more money.

I had water that was coming up out of the sewer hole in my laundry room. Water was coming up, like if I take a shower. When the tech came, he explained how the process was and he gave me the what-ifs. The only thing I didn’t like is that do the regular process first, and if that doesn’t work, then you can show me that it could be possibly X, Y, and Z. But don’t come telling me that something’s gonna cost me $3,000 for something that you didn't even try to do what you’re originally supposed to do.

SNL Appliance Repair came out for my Sub-Zero icemaker. It was spilling water everywhere into the bin and it was freezing all the ice that it was making. I did the claim online to American Home Shield and the contractor called me and told me tat they would be here Saturday. I was hoping they got here sooner but they were busy. But the technician was very professional and knew what he was doing. He was in and out within 20 minutes. With the COVID kicking off and all my kids are home, I needed ice. I was glad he came out when promised and fixed it right up because I needed that ice. He was awesome. Since then, the icemaker is very operational. It was worth the wait.

I had a claim for my washing machine. At first, the Sears repairman came out and looked at it. But it was beyond what he could do. Then, Appliance 911 came and they made three visits. They realized that there was nothing to be done and they put in an order for a replacement. I got information back very quickly on it and I'm still waiting for the new washer to be delivered tomorrow. Overall, I was well-pleased with the way that my claim was handled, particularly the guys that worked with Appliance 911 repair service.

The light in the heater wasn't turning on or the heat would turn on sometimes, but then it would turn off and blow cold air. Then we couldn't read the numbers in the thermostat at all. Shamanski Heating came out and resolved the issue. I've been with American Home Shield for a while and having it is convenient. I don't have to go looking for a contractor.

At first, I was kind of leery. I was upset about certain things that were being done. But it’s going great. I like American Home Shield. The guy with Hers and His Plumbing was very professional. He showed me everything that needed to be done and he did it. It’s not leaking at all. I don't know how I would have managed without American Home Shield. The only thing is some of the things that I needed is not there.

Our hot water heater wasn’t working and we didn’t have any hot water. I did the claim on the website and it was really easy to do. The contractor that they sent out was very knowledgeable. Our hot water heater works now. It was a very easy and successful experience.

I like their response time and they are good people. You don't find good people anymore. Their claims process is awesome. I try to tell everybody about them. I got recommended by one girl where I work and now I'm doing the same.

I had a clogged main drain pipe. I had worked on it for weeks. I couldn't figure it out. Time for a professional to step in. The contractors that AHS sent came out, pulled the plug on the mainline. They back snaked it, cleaned it all out and got it going again. My only complaint with AHS is that stupid call center they use. I hate talking to those people 'cause they don't know anything. They read off of a script and they don't understand very well. They don't understand English phrases. There's definitely a communication breakdown.

One of my pipes was leaking because it was clogged. Home Shield's reps are always friendly and understand my concerns. Service Mechanical unclogged the pipe. The tech was clean, straight to the point and he answered any questions that I had. Everything went smoothly.

There was blockage on our main line. American Home Shield sent ACE plumbing and the techs were very professional. Things have been perfect since they came out. I definitely recommend AHS's warranty.

Sewer Medic came out for our plumbing issue. He went up into the attic, and then he said something about he was gonna have someone else to come back out here and flush the AC drip line in the attic but no one has come. But he was very nice and very helpful. In the beginning, it was awful with AHS. I had called AHS because we were having a problem with our refrigerator and stove. They said I wasn't in the system. I was like, "I know that my home came with the warranty." But what happened was the person that put in the information put in the wrong address. Then I finally got through to someone in retention and he corrected it.

When I bought a refrigerator from Craigslist, it was in pretty good shape. But within about a week or so, it had stopped cooling down and made all kinds of crazy noises. It had basically stopped functioning, for the most part. I called around to a bunch of other appliance stores. But the refrigerator model that I bought was too foreign for them and they didn't work on that type. Also, it was too much of an odd size. But I needed to have this one because the previous owners cut the length of the tile so only a certain fridge could fit in there. I had to keep it so it was very important to have it fixed.

I had a drainage problem in my basement sink. I called American Home Shield and the first contractor they sent didn't get the job done. they didn't have the proper equipment. So, they sent somebody else who fixed it. The techs from the second contractor were very informative. Within a day or two, things were repaired and working well. Being with AHS has been a good experience so far.

The tech that came out for my plumbing issue was knowledgeable. He was nice and he was pretty fast about everything as well. He did good. I also had a claim where I had to get a new washer and AHS covered that. I've had a couple of different plumbing issues and they covered pretty much everything I've called for. Requesting for service is pretty easy to do. But I wish there was a little comment section in their website because sometimes what I need done isn't in the selection. So I have to wait for them to call to explain.

Loyalty Home Services came out for my kitchen faucet and my master bath shower. My faucet was leaking where it joins the counter. I opened the cabinet door under the sink and it was all full of water. I have a kind of hose that you pull out to spray the faucet with and that's where the leak was. The tech changed that out. They did a really good job and he was very courteous to me. I've had a stroke and I lose my words and interactions with me aren't always smooth. He was very patient with me. Also, he didn't try to sell me anything, which means so much to me. People are very apt to take advantage of me if they tend in that direction and it was very refreshing to deal with the guy. He was very professional.

I had to talk to some people that didn't understand what the issue was and kept telling me that what I wanted done wasn't covered. I busted out my contract and read it to them and they said they would look it up. They did and said that I was covered. Everything has been very satisfactory with the exception of the little misunderstanding. Also, dealing with the technician was excellent.

I got unfinished work from American Home Shield and they're telling me I got to get a contractor myself, and they'll reimburse me on one item. I don’t have the time to try to search and get anybody to come over here and do any drywall for me. Now, I got the refrigerator. It was not making ice at the bottom. The contractor said it was freezing up. He put steam up on it which thawed it out. Some ice dropped and it was just the same pieces on the one drop. He came back out but it's still not working. I got a lot of different issues that I got to do.

The tub was leaking into the utility room and the ceiling was damaged but that’s gonna be fixed. Everything was good with the plumbing. The guys were nice and courteous, and did a good job. They were here for probably an hour and a half. We have no issues so far and it’s great. But my experiences with American Home Shield have not been too good. Even though I called them about the plumbing because it is expensive. And I have the service that my Realtor paid for, so I should be able to use it. But the warranty company is not good. I don't like that it takes you so long to get somebody on the line.

Our LED lights were not turning on at all. Submitting the online claim through American Home Shield was easy and then Washington Electrician Service connected with me the following day. Everything has been good since they came out.

The guy kept me informed throughout the process. He explained to me what he thought the problem was which was a blockage by the drain. He tested and it was still going slow. He spent a good deal of time here. He ran a snake down there and he got so far and couldn't go any further. I’m frustrated that it took three days and I couldn't do my laundry. Then they told me that there's no cleanout and it's not covered which I don't know that there isn’t. It was also outside the foundation. I'm a little aggravated. If it had been a stopped up drain, it wouldn't be a big deal. But it's a little more than that so I feel like it's kind of misleading. I provided the house I sold an American Home Shield policy but that was because the buyers see it as a plus. But every time I’ve tried to use it, there was some little thing that made it not a covered item. It's time consuming.

The most recent claim was my icemaker went out on the freezer in the kitchen. The repairman was late by a couple hours every time he came. He was kind of a good old boy. But when I the plumber, I explained to him what was going on three times on the phone. Then he got there and I had to re-explain it again. Then two weeks later, he had the part and he was ready to fix it. I really liked it when we could go in and pick our person but that seems to have gone away.

I submitted multiple claims in the past with AHS. When I submit a claim, I go into the American Home Shield site and then my account comes up. Then I will pick what is it that I need to get done. Then I'll pay my deductible. Then they'll let me know which company is gonna contact me and within a 24-hour period, somebody from that company is gonna contact me to let me know when's the next availability that somebody will be able to come out. That person will give me a call, like a half-hour before they're gonna arrive and they'll text me too. So I like that. Then this person recently came and he was able to look at the previous fan that I have and was like, "This is not gonna make it for you." So he was able to replace it with a new fan. I was like, "Great." I was happy.

We are now completed with the job. However, this goes back to the end of August when we first put in the call. Weeks went by and we hadn't heard anything. I understand it’s difficult getting parts, but I tried calling American Home Shield many times and their representatives were absolutely horrible. They made one excuse after another. It went on endlessly. I tried to speak with someone who, perhaps, could help me and I got hung up on a number of times. It reached a point where my peak of anger was not anything like I generally behave.

It's very straightforward to put a claim in. I go to the website and it takes maybe 30 seconds. It's very user-friendly. Recently, my dryer was not working. The timer was messed up and we could not dry clothes. The contractor that was sent was on time and professional. My kids were here and they were fine around walking past kids. They got right to work and fixed the problem very quickly. It was a good experience.

We recently had a leak from one of our drain pipes. I alerted Home Shield online on my account page. It was pretty easy. They told me to expect a call within 24 hours and it was within that time period that the contractor contacted me. Marty from Moore Plumbing came out and he was awesome. He was one of the best servicemen that has come to our house from Home Shield. He fixed both the problems that we had. We also had a faucet problem with a separate drain in the faucet and he fixed them both. The repair saved our home from having water damage and different things, and it made it so I could wash my dishes and not have to worry. Home Shield has been great. They have fixed all our claims that we have set and we're super happy with them.

I called American Home Shield to file a claim. I was told that the contractor would contact us, or I should contact them if they don't reach out to us in a timely manner. The contractor came to fix the oven door, and they had to replace the hinges. The only issue that would have been better handled by both parties is that when he was done installing the oven door, he seemed to move out of their house pretty quickly. I was on a conference call, and I'm pretty sure my husband was as well. And unfortunately, my husband is not the right person to go over an oven door with because he never uses an oven door. So, it was after a few days afterwards that I started to do some cooking that I realized it doesn't seem like the door was closing 100%. Unfortunately, I didn't have the chance to talk to the technician after the installation, have him walk me through what he did and to check it with him.

Everything was perfect when the contractor came out for our plumbing issue. We had a clog that he had to get out. We love American Home Shield. We tell everyone to get it. They’ve all been awesome every time we needed them. With our air conditioner, we had a clog right after we first bought the house and they fixed that. I love the submission process, it's online. I don't have to make a phone call. It’s so easy. Everyone they sent out has been great too. We've never had any bad experience, thankfully with AHS.

Right now, we've had issues, not so much with the American Home Shield, but mainly with the contractors they keep sending out. My most recent claim was for a stovetop. The claim submittal is easy. You just go on the app or the website and then just request a service. They schedule with whoever's available and they call to schedule an appointment. So far, everyone who's been scheduled has been on time or a little early, and they just come see the problem. The main issue I’ve had with the whole process is sometimes they hire companies and contractors that say something to us, but then they report something different to American Home Shield.

Sometimes, it's a long wait to submit a claim with AHS. But other than that, there were no real difficulties in calling them. But they should add some other providers. They have a small limited amount of providers that they use regularly. Recently, the contractors that came out for our heating issue said some water was getting stuck in one of the pockets and they cleaned it out. It was fine.

My first experience with American Home Shield was a little rough. It was a little bit more arduous process. I had a washer that wasn't working. The guy fixed the problem, supposedly, but it wasn't fixed. I was not happy with the way that that gentleman handled it so American Home Shield gave me another reference. That gentleman was super awesome and finally fixed my problem. To be without a clothes washer for a couple days is fine but it was like three weeks by the time it finally got taken care of. It was way too long. But this one with the gearshift in the garage motor that needed to be replaced was seamless. The gentlemen from Cactus Overhead Door Company was on time. Everything was good. He was very professional and knowledgeable. He's coming back again tomorrow to fix something else on the garage door.

Three years ago, I left Home Shield for a bit because they wouldn't fix a microwave. They said it wasn't broken. I said, "Well, it doesn't work," and they made it makeshift. I wasn't happy with that, so I stopped for a while. But then, I looked out there and there wasn't much anything else and I tried. I was without it for about a year and I said, "Well, I need to swallow it and go ahead and get the American Home Shield back." I did, and since then, I haven't had any problems.

I went online and American Home Shield had a pop up that suggested that you could get a free seasonal heating request. And so, I clicked on that. They very promptly got back to me with a call and a text message from the company that was gonna come out and do the work. We scheduled the date and then, they came out and did their request. It was great. The inspector showed me how the filter system works. He gave me the heads up that it's an older system, so to be prepared, which was the same thing the inspector said when I bought the house. But it’s in working order. I recommend American Home Shield. It is a good service to have. It was recommended to me and based on that first experience, it's a good value.

The motor on my garage door was malfunctioning so I had Valor come out. It was pretty easy to reach out via the American Home Shield website. I just marked what my issue was and then they showed me the list of vendors that they worked with. I took that list and looked up the different vendors separately just to get reviews and went with Valor. There was a replacement part that was needed and they took care of it in 10 minutes. The technician was a really nice guy and very professional.

The air conditioner stopped working. I had the AC on 76 and it never cooled below 80. It got up to about 85 in the house. So, I called American Home Shield and Royal Flush came out. Everything went fine. The technician checked in the attic and then he checked outside. When he checked outside, he determined that the motor was not working. So, it was broken. Once he did that, he also discovered that the fans weren’t working. But interestingly, before that, it was working earlier in the summer. So, on the first day, he replaced the motor. But he didn't have the fans. So he had to come back the second day to replace the fans on the outside unit. Then the AC worked. The technician was friendly and professional. He was really good about contacting me as to when he was gonna have the parts and when he was gonna be able to come back.

I like that I have American Home Shield if I need it. My refrigerator was running hotter than usual and the mechanism that controls the temperature had shorted out. Shenandoah Appliance came out right away, they ordered the part, and they took care of it. It went smoothly and everything works great.

Jeremy from K & S Plumbing came out and the problem was an easy fix. There was just some hair in the sink. The service is pretty good. I had an issue with a previous service. But once the contract was explained about what's covered and what's not covered, then I felt better about it. American Home Shield could do better on their communication.

American Home Shield's service is great. They've been responsive. I had a claim on a plumbing issue, and the people who came out were professional and did a good job.

My clothes dryer wasn’t drying. I called American Home Shield on the phone and gave them the claim. The process was very easy. A very nice and polite young man came and in 15 minutes, he had my problem fixed. The dryer has been working fine. I've put in other claims in the past and American Home Shield always handled them very well. Everything has been fine.

Family Heating & Cooling came out recently. They were working on our central air unit. Their first guy didn't do the job right. Then the owner came out the second time and he stated that the job wasn't done right. He saw what was done and he corrected it. The third time, they came for a service appointment. He replaced a part, which had cracked, and now I have a leak, in which I'm very frustrated because when I called, they're telling me I have to pay another $100 of which I'm not paying because it's unfair. I feel like that every time that same gentleman comes, I saw the job isn't done right and we have to call back again for something to be done again. I do not want him to come back.

I went online and filed a claim for my AC machine. The process was easy. The guy who was sent out fixed it. I've used the service two times and it has been good and nice so far.

American Home Shield is a good service. I just wish they had an option for me to choose my local maintenance personnel. When there was a leak in my HVAC, I submitted a service request, which was quick. I requested a different person than the initial one that was assigned to me first through the online platform and the contractor that came was great.

American Home Shield is good that even though you're just buying any other insurance, it’s a safety measure. You have so many things that can go wrong in the home. Even though you're paying monthly to American Home Shield, it's worth it if they honor their agreement. The process of submitting for service was pretty good. People showed up on time and they did what they had to do.

I submitted a claim for a faulty electrical outlet. The submission process was quick and easy. Luckily, it was someone I had on my last service call. It was the same technician. So it was nice and easy. He came in, masked up, was able to diagnose the problem within seconds, and then took a few minutes to swap out the outlets. He was gone in less than a half-hour time.

I called in a claim to American Home Shield for the central unit, and it was very easy. The techs were professional, courteous and they were on time. The AC is working very well now. All of my experiences with AHS have been favorable. They've always come in, quickly identified the problem and to fix it. I'm very satisfied. American Home Shield is affordable and it's good. If you've got any problems with your house, those are the people to call.

I've had to call AHS twice within the past three months. I didn't have a pleasant experience with my water heater claim. I had some modifications and the reps were saying I had to pay a portion but that wasn't told to me initially. Once the water heater techs got to my location, they surprised me with a $740 bill. More recently, my washer would fill up but it wouldn't wash. I called American Home Shield and the tech they sent was wonderful. When he left though, my washer would fill up with water, and then it would go back out. So, I called him back and he came right away. He fixed the hose and so far, things have been good. For this one, I got a different representative that was thorough and I didn't have to call them back to ask what was going on.

My claim to American Home Shield went very well. It’s for our gas furnace that wasn’t lighting. They happened to have the part on the truck, and they were able to repair it within an hour or so. Everything’s working great. The people who came were good guys.

The furnace wasn’t coming on. I submitted the claim online throught the American Home Shield website. Comfort Temp came out and everything went really well. The tech figured out the problem. There was a part that had burned out. He didn't have a replacement, but he was able to come back the following day with a replacement. He got it installed and everything's been working fine since then.

I am in the process of selling my house and they wanted me to check if the HVAC unit is working properly. A-US Air Conditioning of Texas came and they were excellent. The guy was very courteous. He went upstairs checking the unit then went outside checking the freon. He checked the HVAC unit and said everything was working fine.