American Home Shield Reviews

Every time American Home Shield calls, they say wait for the people to contact me, but I don’t. I call them immediately and make an appointment. We had a gathering one Saturday and the thing that held the Freon in my air conditioner had rotted out in the bottom. They said the contractor couldn’t come out the following Monday, and I told them, “I got 50 people coming here. I cannot be here without air.” They went ahead and made the appointment. Burleson had to totally replace that and I had to buy all the Freon. I had to spend almost $600 on it. Air is working wonderful though, better than it has in years.

I got American Home Shield so that if I have a problem, I will call them. When our hot water was not working, I called them and the reps I spoke with were very nice. They said they will call me, so they called me the date. Gaithersburg Plumbing came out to fix it, but they didn’t fix it right. The water was cold so they had put the hot water. But when they came in, they put the lower number. They didn’t put the hot water on the right place. So, we have to call for the second one. Other than that, they’re okay.

My claim where Garage Doors and More came out went real well. The garage door wouldn’t open up. The spring broke on it. The guy was very good, courteous, and efficient too. He did the job without a problem.

I called in a claim and it was an easy process. The contractor was pleasant. He came in on time and did a good job. When he left, everything was working fine.

American Home Shield's claim process was easy. I called and they made me the appointment the next day. Texas Best Heating & Air came out, replaced a part, and fixed it. They did great, everything went good, and I was happy.

The back of the toilet was leaking because the pipes were clogged. The guy from Home Pros had to come in, snake it out, and blow it out. Once he did that, it started working again. He was fantastic and he explained to me what he was doing. Since he came out, everything has been perfect. American Home Shield, overall, is easy.

I have been with AHS for a couple of years now and I would recommend it.

It was just a big mess dealing with Home Shield. I’m about to cancel my service with them because they charged me $75 for a company that came out on December 24 who left me with something not working and telling me that it’s gonna have to be replaced. On December 26th, they said they would be calling me to replace it, not telling me that it was something that I’d have to pay for. It wasn’t covered by the warranty. They were trying to sell me a brand new garbage disposal for thousands of dollars. Then they made up a story that there was little, tiny rocks of some sort stuffed in my garbage disposal, which I knew was not true because I didn’t have any little, tiny rocks that would even be around my garbage disposal. So I put a light in there and a camera, and I took a picture myself and it shows nothing in there.

Overall, I’m very happy with American Home Shield because it’s a great value for the dollar. Plus I know that I don’t have to shop around, find somebody and get bids. But once in a while, we get some of these contractors who seem like they don’t wanna do the job and then I have to get a second opinion. I would wait five days for the first guy to come out and then I would have to wait five more days for a second opinion. Sometimes, there are also critical issues like air conditioning in a heat wave. I would like to have the better guy the first time.

I rented earlier and the homeowners had American Home Shield, who came out on several occasions to fix stuff. I was very pleased with the interactions, the quality of the work and everything that was done by the contractors, and AHS's responsiveness. Appliance Magic had to order a part, and it hasn't come in yet. Nonetheless, I liked the tech guy. His name is John and he explained everything to me as we went along. I also had an issue with my shower and A & D Plumbing had to replace the thing in the shower to control the water. The tech was fine too.

Our AC unit kept freezing out and we submitted a claim to AHS. They sent Mechanical, Electrical, and Plumbing and when all was said and done, the guy said that the AC was supposed to do what it was doing. They sped up the time when they defrosted it. The tech was cool and according to my wife, he was very reassuring. She was very worried about the floor but she was much more at ease after the tech talked to her. Having this warranty has been very valuable. We signed up for another year.

The wall vent was making a lot of sounds in one bathroom, and it wasn’t working. I called it in at American Home Shield and the tech from MCI was good. The problem was solved in the same day and I'm happy with that.

I'm in my first year with American Home Shield and they sent out Central Ohio Home Maintenance for a plumbing issue. Everything was perfect with the quick turnaround and their timeliness. They were amazing.

Something went out on the heating unit and it wouldn't come on. It lost power. Myers Comfort came out and did something. The unit is working now. The first guy said it was an electrical problem and it wasn't. So, they sent an electrical guy out, and he said it was a heating problem. They then sent somebody else back out. The second technician was great.

I’ve been with American Home Shield for 10 years and their service is prompt. I had a plumbing issue but it was just a little sliver of bone stuck in my garbage disposal that would not let it run. So, it was $75 for nothing. The contractor got it out and he was extremely nice, and my disposal is fine.

Three Brothers A/C and Heating came out to check my rental property's systems because nothing's working. But all it ended up was being a fuse or something along those lines and so it was a simple repair. They just said they took care of it and they were done. So, it was quick.

The representative from Appliance Guy was courteous, and the repair on my washer and dryer was done quickly. The appliance issue was fixed fine. Everything went well with this claim to American Home Shield.

Home Appliance Solutions came out for my microwave. The fellow diagnosed the problem, but he did not solve it. He replaced the switches, and then he took it off the walls and then the counter. He said, “Look, it seems to work,” and then he put it in the wall. He then said that it must be the circuit breaker and my circuit line, but I said that I did not think that was what was going on and that I would call my electrician. He was good, though, and he also suggested to replace it.

I phoned American Home Shield on a Friday and their contractor, Active Appliance Service, was not gonna come until the 27th, five days later. I thought about it and I realized that the message I was getting on the dishwasher was computer-like error. I’ve had experience with other appliances where if you see something like that, you unplug, and then it resets itself. And that was what happened. So, there was an issue. I think what happened was every now and then, I have to clean it and when I put back the O-ring in the arm, I probably didn’t place it right and that caused it to send me that error message. So, I solved the problem on my own.

I have a heat pump so the AC outside unit comes on and it was making a weird noise when the fan would come on and go off. I filed a claim on the app and then I got a thing saying who was coming. There was also like a little map of where he was and how long it would take him to get here. They said that the tech was on his way at 9:00, and nobody was at my house that time. Someone from Wallace Plumbing called me and I asked if I could get another day as I was having chemo that morning and my husband won't be back until later 'cause he was at a doctor's appointment. The woman on the phone said it would be the next Monday before they could get out so I asked if we could do it later in the morning. She said, "Yeah, I'll see if he can come." She said it would be between 8:00 and 11:00 or 9:00 and 11:00, and I said, "Well, 11:00 would be better." The tech got to our home before my husband did but it was fine.

I'm a realtor and personally, I really like what American Home Shield offers. Both times that I've had it, we've had slow service. But we lived in Waterford, Oklahoma and almost all the contractors were coming from Oklahoma City. Now we live in El Reno, so we have a little bit of an issue getting contractors out here. But everyone that they have sent out has been good to us. They've always taken care of the problem. We're not a super handy family, so it's been really nice for us to be able to keep costs down with the coverage.

I've been on and off with American Home Shield. There was another competitor that I had in another residence that I had for rental. But I’ve been with American Home Shield for quite a few years and I’m pleased with their service. I really liked Intercity Plumbing who came out to fix a plumbing issue. They were on time, efficient, called before, and did what I expected. The gentleman who did the service was very helpful and he didn’t try to push anything. The experience was really good. There are some things that need to be done that aren’t part of the home warranty and I’m gonna be calling them back to do that.

My refrigerator was freezing. The damper was broken and I submitted a claim with AHS online. I got an email back that said that they processed my copay and it was assigned to AT Appliances with a phone number, but the company would call me. Their reviews were pretty awful, but the guy that came out was great. He figured out what was wrong and they ordered the parts. Then they called me when it came in and then they came out and fixed it. Now, the refrigerator is not freezing my food, so I'm happy. Also, I was trying to get a screw undone and I had stripped it. I didn't have the right tools. Then I went upstairs and when I came back downstairs, the tech got the screw out for me. He was a really nice guy.

We bought the property last year, and when we bought it, we got some notice from some AC company down here that they would do a 30-point check for $30. So, when we came back this year, we had it done and they found other things wrong, and they were thinking we needed a new system. So I decided to use AHS and they seemed to think we didn’t need a new system. There were two young men and they were very good. They were nice to work with. They did a good job. We ended up spending $700. The system seems to be working okay. And so it went pretty well. We are very happy with AHS.

I've been with AHS for a couple of years now. I checked out Consumer Reports and they said AHS was pretty good, and so that’s what I went with. And then there were some other people that talked to me about it. I’m 72 and I didn’t wanna be sitting with the prospect of an air conditioner or something very expensive going out on the house and having to pay an $8,000 bill to fix it. This way, I’d rather go ahead and pay AHS 40 bucks a month or whatever I’m paying, and know that if it goes out, AHS is gonna come out and fix it or replace it, I’m good.

The heat wasn't coming on at all, and it ended up being the thermostat. We needed a new thermostat and Cool Experts took care of it. I find no difficulty with submitting claims as it's fairly easy. I can do it online or I can call AHS.

American Home Shield covers more things than most policies. Plus they have changed their program since the very beginning 'cause now you can see it a lot easier. Recently the fellow that came from American Star was excellent. He scheduled the appointment and came when he said. He looked at the issue and replaced what was needed. And he also went a little further. He lubed the garage door so it didn't make noise. I asked him about programming my car door opener on my car, and he did that. I was very, very happy with him. I also had him do one extra thing where I had him put a seal on which I had to pay extra for.

When I called AHS and told them that the air conditioner's fan wasn't running and it got super hot, they told me that someone was gonna contact me within 24 hours. The contractor contacted me and I ended up setting up an appointment. They then came out and I ended up being very satisfied.

I had American Home Shield previously in my house before the one that I'm in right now for a year. Then when we bought the house that I'm currently in, the seller gave us a different home warranty for the previous year. Once that home warranty ran out, we went back to American Home Shield. And then, I did a claim for a plumbing issue and everything went really great.

Right before Christmas, the washer sink in the laundry room was leaking. The sink in my first floor washroom also had a drip which was causing my water bill to be high. AHS got those two sinks fixed. It was good service. The plumber was out here immediately and told me what he did at the time. This was my second claim and so far, I've been satisfied. For the air conditioner claim, the contractor had to come out multiple times to get down to the problem. The last one got prolonged because I had to wait some extra couple of days because the company said that they were being inspected and they had to deal with their inspection.

I got American Home Shield after I did some brief research and it seemed like they're the best one for what I needed. I've had them since middle to the end of October and they fixed one problem but they couldn’t do another problem. Apparently, it was not covered. I didn’t quite understand it, but that’s what I was told. Navigating through the website to submit a claim was very easy since I’m good with that kind of stuff.

The guy from Tennessee Plumbing opened the wall and saw that the overflow from the drain from the bathtub had leaked. Now, I have a nasty stain on the ceiling that was not covered under my warranty as it was considered to be secondary. I spent $20 this morning on rubber gloves, cotton balls and a tweezer so I can get up on a chair and see if I could manage to deal with the ceiling and make it look any better. I spent my first Christmas in my brand-new house with a big, fat moldy looking spot in my dining room ceiling and I've spent more money on the house than I've ever spent on a house in my lifetime. I walk in the front door and I gotta look at the stain on my ceiling. But that's not American Home Shield's fault in its entirety.

My dryer stopped working. It was working but there was no heat. American Home Shield's claims process was fine. I made the claim, paid the $100, and I got a call within a day. The repairman from Amtec Services came out, diagnosed the issue quickly as the heat pump and he ordered it. It took 7 to 10 days to get the part, but as soon as they got the part, they called me and I was able to get it fixed quickly.

When I had a leak, I called AHS and I paid my fee on the phone. The contractor came out and fixed it within 30 minutes or so.

I've been with American Home Shield since about 2006, and every year, I continue with them. Their service is very good. I'm very happy with them. I continue every year because it seemed like if something goes wrong in my house, then mostly everything has been covered. And they're excellent about coming out. If I call at midnight and it's something, usually the next morning, they give me a call or else I have their phone number and usually, they're out that day. So, they've been wonderful. I highly recommend them.

I called American Home Shield about a few plumbing problem, they sent 2 plumbers out to check problems. They reviewed faucet leaking, leaking water from drain, #3 shower would not come on in main bathroom. We are in process of selling home and had to get a local plumber to repair. We have 2 policies in effect, 1 from realtor, and 1 from personal home policy, both cover plumbing, after plumbers submitted claim to American Home Shield, they refused, said problems not covered. I am in the process of contacting the Attorney General of Pennsylvania. The real slap in the face is they charged me $75.00 service call.

I am very unhappy with the service that I have received from both American Home Shield and the contractors that they use to complete the repairs. Today's date is Dec. 23 and I put in the original repair request in on Nov 15th for my refrigerator because it had stopped making ice and then the next day the entire thing quit cooling. We called and made the request on Friday the 15th and a repair person came out on the following Monday, 18th, and said that it was a compressor but that he didn't work on compressor so we would have to have someone else come out. We contacted AHS and they were unable to get a repair person to come until December 11th and when he did come he checked the refrigerator and agreed that it was the compressor but he didn't have the parts to fix it so he orders them. They were delivered to our house two days later but the service tech could not return until Dec. 18th.

AHS contacted me and made everything right, very happy with the end resolution.

American Home Shield is trying to charge me $75 for a service call that never happened. I fixed the issue before anyone ever responded and they’re telling me that even though NO service was performed (no one even showed up to my home), that I still owe them $75. Now I’ve got another problem with an air conditioner that just occurred and they WILL NOT dispatch a repair company because they’re saying “my account” has a $75 balance that has to be paid. Do not purchase from American Home Shield!!! THEIR CUSTOMER SERVICE PROCESS IS TERRIBLE AND WILL ONLY CREATE MORE HEADACHES AND PROBLEMS!!!

My fridge/freezer has not been working since Aug 1. It's now Dec. 22. It's STILL not working. Customer service is outsourced to a foreign country. No supervisors available. I've had two different companies out, I've had dozens of home visits between the two companies, replacing the same parts over and over. If I had money I would have long ago gone out and bought a new one myself. The frustration and incompetence of this company is unreal. On top of it all, they charged me a second service fee for the same continuing problem. DO NOT BUY A WARRANTY FROM THEM! THEY WILL RIP YOU OFF!

AHS' contractor came out for my oven and they were great. The guy looked at it and he knew what was wrong with it right away. They had to order a part, and then they came and fixed it. I’m not good at picking repair people, so I like that AHS has people who are licensed that they can send out. Also, I know exactly what I’m going to put out and that I’m not going to have to come out of pocket for a huge repair. AHS doesn't cover Freon, though, and it’s a big expense. Some of the other home warranty companies now are covering Freon.

Speaking to American Home Shield's customer service is fine. But getting to them might be harder. You can wait and wait and wait for somebody to pick up. There's some kind of a holding pattern. So the follow-up where you have to speak to a person is somewhat delayed and frustrating. Recently the contractor from GE Appliances got here and we had to wait for the part. There was an issue with FedEx last Christmas so the part took a while to get here. It was supposed to be a day or two, and ended up being five days before he could come back out and put the part in. Also the claim generally is just an online process, and that part goes smoothly. But sometimes it seems to hang up a little bit somewhere along the line. It happened when I had a washing machine replaced that they couldn't fix. But other than that, it's pretty good. The contractors they've sent were very good.

The technician from Superior Garage Doors did a great job. My husband was out there with him and it didn't take him long at all. He had to replace the little sensors down at the bottom. There was something that had to be replaced up at the top, the big unit. It was excellent. We've been with AHS for four years now and they’ve done a good job for us. We’ve had very good luck with them. So far, we’ve been very pleased with the contractors that they use. I only had one I got aggravated with a couple of years ago, it was another electrical. And it was on the fuse, that thing you push. I hadn't pushed it hard enough and he made me feel really stupid, which I’m not, but I’m not electrical. It was just his attitude. But other than that, they’ve all been very nice.

I've had American Home Shield for about 20 years, and it's been six consecutive years now. I left for a while, and then I came back as it's good not to have to call somebody out of the yellow pages, being blind when something breaks in the home. IGD Plumbing came out recently and we had them do some plumbing work for us. The tech was very positive and he communicated all the work that he was doing, and he was very good and open. One of the things I asked him was about the faucet in the kitchen. We have a Moen and it's an expensive faucet, and he said that they probably wouldn’t replace that if it broke, but they would replace it with a more inexpensive type of faucet. He also told me things that I could do to keep things like that from happening again.

My washing machine was making a loud noise when it was on the spin cycle. I called in a claim with AHS and I did the phone prompt. They gave me the name of the contractor, Bennett Appliance Repair, and said they would call me. The techs turned out to be very good. They were on time, friendly, and professional. They fixed the problem and everything has been performing well since the repair.

When I had just submitted my claim, AHS had somebody scheduled to come out right away. One of the three recessed lights in the kitchen would come on and then the other would go out. It would alternate between the three different cans where one light was gonna be on, and then sometimes they’d all be off. The contractor was definitely knowledgeable about the product and gave me good information about the length and how long it would last. So far, I’m really happy with AHS.

I had a heating issue and American Home Shield sent Central Heating & Air Conditioning out. The experience went good. The gentleman that did the service nailed it, and he’s done different things there before. I had put on there heating and air, and I know he was in a hurry at the time. I know that there’s a 60-day guarantee, but he didn’t check the heat on that like I was asking. But I know the heat would be coming on pretty soon, so so far, so good.

I made a claim last week and Arizona TradeMasters came out to fix my HVAC system. They were excellent, very polite, and very professional. They did what they needed to do and they were gone. My realtor bought the American Home Shield and I have had used them four times. They have been very good and accommodating. At the end of the year when it's time to renew, I will definitely renew.

We've owned our house for a month so far, and we’ve had to have three calls already with American Home Shield and everybody has been great. A guy from My Tech Joe Appliance Repair came out and my husband said that he was terrific.

We had a heating issue and when we submitted a claim with AHS, they sent out Coastal Comfort Solutions. I saw on their van that they're a veterans company and I like that. The techs were nice as well and I was happy with the service. Other than that, it'd be nice to have the same vendors. We always get different people, but I understand. Also, we have AHS for six years now and this will be our last year with them because our systems keep getting fixed and fixed. We really need them replaced. But I would come back to AHS if I ever needed another home warranty.

AHS's copay of 100 bucks is high. Also if you call in two issues at the same time, they ought to give you a discount. However, my most recent claim experience with them went well. When my dryer's igniter stopped working one afternoon, the first person AHS hooked me up with was not able to do the repair for two weeks. My grandkids were coming over and I needed a dryer so I called Highland. They said they had a guy in the area that day and if I get approval, they could send him over in the afternoon. I called AHS and said that Highland had a guy in the area. AHS reached out to Highland, and within a couple of hours, the guy was at the house. AHS said that they’d send the stuff over immediately to Highland and they did. The part took about five days. Moreover, the guy from Highland knew what he was doing.

I called in a claim for the refrigerator and Home Shield sent Sears out. The guy came, checked it out, and said that two parts gotta be replaced. He said he would order them and they would be here in about a week, but I may not be able to get it installed until after February. Who’s gonna wait three months almost for a refrigerator? He gave a direct number to wherever he works or whatever his department. When the parts arrived, I called in and they said there was one more coming. I asked how long that was gonna be and she said I should be expecting it within the next couple days. But almost a week went by. This was after Thanksgiving. Nobody could save any food or anything because the refrigerator was not working.

Something was kicking the breaker so I called Home Shield and someone was sent out in 2 days to check on it. The Everett Service technician was very nice and he replaced the breaker and fixed it.

Stan’s Plumbing worked efficiently. They came in and got right to work, and the tech told me what he was doing. It was a good visit, and it really works well now. The people at American Home Shield are nice. They're really good. Their contractors come in and get to work. They're pleasant, and there's no wasted time. They seemed to always fix my problem.

American Home Shield was recommended by my agent when I made the purchase. The guy who did the rekeying was here on time and he did the work well. It was great and everything met my expectations.

The interactions recently with American Home Shield have been great. We called them months ago and the contractor could not find any part numbers on our appliances. So, AHS wouldn’t cover it. This time, I went ahead and called again, and paid for another service call. The same guy came out on a a washer claim and I told him that he couldn't find the part number on the oven when he came out before. While he was there fixing my washer, I was able to put in a claim for my oven so, he not only fixed my washer quickly but he said he knew exactly which part it was for the oven. I gave him the part number and put it in on the computer. He called it in right there and he got the part. He did two separate calls and took care of everything. He was very knowledgeable, professional and I would trust him with my home any time. He was amazing and everything went great.

I submitted a claim for my garage door and the process was very easy. I was told that a contractor will be calling me within a day or so, but Sam’s Garage Doors called me in less than four hours as a matter of fact. The repair person who came out was very professional and he appeared knowledgeable as to what was going on. It took him little or no time to repair the problem and he even gave me some tips on my garage door opener itself. It was excellent. I’ve had American Home Shield for a couple of years now and I’m happy. So far, so good. I’ve even made several referrals already.

American Home Shield did a great job. They sent out Whirlpool technicians for my Whirlpool clothes dryer that wasn’t heating up. The techs were great and got the job done quickly, and everything’s working fine since the repair.

The AHS rep was nice when I submitted a claim for a leaking sink in a powder room. I submitted the claim on Saturday, but Five Brothers only came on Monday. It was a super leak and I did not like waiting that long. The tech was very nice though and it took less than 40 minutes to get everything fixed

We had an inspection come out to the house, so the cover was not put back in the panel. First, it was exposed, and second, we wanna make sure everything was functioning properly, that it wasn’t broken. The AHS reps I spoke with when I called to file a claim were good. We’ve been having them for a while. It was a holiday weekend and because of all the holidays going on, it took three days to send somebody out. The guy from Advanced Home Services came out to install the cover to the panel that’s up in the attic and he was great. I've had other claims with American Home Shield and they went good. But because of the holidays, the plumbing part took a while. So today, they’re coming out here to finish up what they had to do.

AHS sent out their contractor for my claim and I was impressed with the time it took for him to get here as well as his knowledge of diagnosing the problem. He was excellent with communicating the information to me too.

I had a heating claim that I filed to American Home Shield. They sent Service Pro Heating and Air, but they didn't do anything. They looked at it, said the switch was set wrong, flipped the switch, and then left. But it still blows cold air. It has been a week since they came out. That was their second time already and the last time because I’ve gotten somebody else. I’m just waiting for them to call me back.

I have a high efficiency front loader which started to sound like a jet engine when it ran. I called Home Shield, they sent someone out immediately, and the tech diagnosed that it was a bearing and the engine had to be rebuilt or replaced. They got approval from American Home Shield and they ordered the part. My laundry room is off my family room and I have hardwood floors. They brought in materials and were careful not to damage the furniture of the floors. They cleaned everything when they left. They were on time, they were professional and they covered their feet when they came in. It was done within two weeks, they did a fabulous job and it's running great now. It takes time to order parts, and this was right before Thanksgiving so I was very grateful that they got it done.

We go online at American Home Shield to make claims and it's easy. ARRQ came out to fix the dryer, and they were not able to fix it since it was too old so they replaced it. They were amazing. They took their garbage with them and cleaned up every mess they made when they were installing the new dryer.

There was a time when our microwave was acting up. We put in a claim to American Home Shield that it needs a fix. A contractor came and checked our microwave. He ordered a board for it and when that came in, he came back out and put it in. However, that didn't fix the problem. He was then gonna order all the circuit boards but then AHS said they were not gonna do that. They decided to replace the unit and that was ordered.

The guy from GM Appliance Services who came out and did the oven was extremely knowledgeable about what he was doing, very efficient and very fast. It was a quick and easy process. He showed me what was damaged and that he had taken out the element, put in the element in. He even turned the stove on, waited for it to get warm so that I could see that it was working. And since then, I’ve used my oven and it’s working perfectly. GM Appliance was excellent. They did a great job with the oven.

A bunch of problems had happened and I originally had the Sears people out. But I didn't really like the Sears guy. In fact, I don't ever want to see the Sears repair people again. He came out on the washer in the garage, which is an older unit. I’ve had it for probably 15 years and it's a dual Maytag front load, a washer and dryer combo. I wash my dog crate's blankets out there so when the Sears guy opened the door, there was some hair in the door but not much. I wipe it off once in a while and his comment was that was why it was leaking. He cleaned it off, did a couple of other things he was checking and then said it doesn't leak.

With the problems that I have had, it has taken American Home Shield no more than 48 hours to have somebody on location. They back us up if we need it, and it’s very reassuring and nice to have that protection. Recently, I wasn’t happy with the first phone call when the contractor company called me and said, “We service Ardmore, but we don’t service Lone Grove.” It’s a three-minute drive. But the people from Texoma who came out and serviced me did a great job and I was very happy with it. They were professional and answered all of my questions. The only problem that was there was the sound I was hearing. It's something that occurs often and I was not aware of that. But it’s still in working condition.

I had a furnace claim and I was having a problem with the heating system. It's a rather large home and we have dampers on the heating system. And we had a problem with the dampers. They had to come out a couple of times before it really got taken care of. But I was very happy with the repairman that came. It was sort of a challenge to him to figure out what was going on, but he was very courteous and professional in how he handled himself, and so, I was very pleased with everything. Since the repair, the system is working fine now.

May Heating & Air came out and they replaced the AC blower. I had to do my claim with AHS online. The website is great and easy to navigate. Everything was very nice.

Our thermostat was turning on and going to the highest temperature possible, which is a problem when it’s 85 degrees in the house. It was nice but it was too warm. I called American Home Shield and submitted a claim. I did the automated piece, and I got an immediate phone call back. I was told that within 24 hours, we’d hear something from the contractor. Cool Factor came out and they were awesome. The guy was very friendly. He told me what was going on after he looked at it and gave some suggestions to keep the system in better operating status going forward too just because it was an older system. He was very professional. He replaced the thermostat, and everything's working. Overall, my experience with American Home Shield has been good. I’ve used them for a while, and then I stopped using them for a period of time, but then I came back.

The first time that the contractor came out, they did a great job. The technician immediately smelled an electrical burning smell and he immediately determined what the problem was. It was a board on the back of the oven and he said that we needed to replace the board. I said okay and he put in for the board. They came back a couple of days later and replaced it. He turned the clock on and I realized that after he left, that he didn’t turn the oven on. I didn’t need to use the oven for another day or two and when I used it, I smelled plastic burning. So, I called my uncle and asked him what was going on. He said to give it a couple of days, a couple of times using it and maybe it’ll go away because the technician put in a new part. So, I let a couple of days go, a couple of times and then using it, and the smell would never go away.

I bought my house on September 27th and I’m under warranty with Home Shield. There were leaks in the ceiling from what I think are hot water pipes and so DNB Plumbing came out. There were two leaks and I’m not sure exactly what the plumber did to get them to stop, but they’re fixed. It didn’t take that long and he did a good job. The leak damaged my whole ceiling so I have to call a contractor to fix the ceiling now because, obviously, a plumber can’t fix that.

Originally, when I bought the house AHS came with it, and I’ve still been using it until now. I wouldn’t go to anybody else. It’s great. Recently Robert Branthoover Electrical Services came out, and the claim went fairly well. I’ve turned the dishwasher on real quick just to see if it works, and it turns on. They sent the same guy that came by and fixed the electrical issues with my switches. He does a great job.

We've been with American Home Shield for at least 10 years now and it feels safe to have the coverage in case of any issue. For appliance issues, they tend to send out Airboss Mechanical first, but we don’t want them. We have dealt with that company and we’ve asked American Home Shield to not send them out again. We prefer Mr. Fix It. We had them for our most recent claim and they made an appointment for us pretty quickly. They came out when they said that they would. They were professional and had the issue resolved quickly.

JT Services came out to check the refrigerator and it was something about the compressor going so it's not working. The technician was very good, on time, very professional, and knew exactly what he was doing. Then I got a message that they were gonna replace the refrigerator, so I have to do a measurement and get it back to them.

Sometimes, submitting claims online to AHS is easier than going by phone. I submitted one for the heating system in my house. They sent Advanced Air Services and within 24 hours Advanced Air was here. The tech was great and now the heating system is performing very well.

We're very satisfied with American Home Shield. They're excellent. We've had them for at least 10 years now and whenever we have a problem, their contractors come right out and address it. Most of the time, they're able to fix it. I had a recent claim and it went real well. The tech was very good. He was able to answer some of the questions I needed answered. He found the problem and ordered a part for it.

Based on my research, everybody recommended to go with the American Home Shield. And other than that, the reviews on the internet were very good. That’s why I selected AHS. Sometimes you can have the right contractors. For example, Mr. Appliance of Stevensville is a very good contractor. Sometimes, they send me the worst contractors. Some lack product knowledge. When that happens, I go to the Home Shield website and try to talk with their customer service center they use to give the feedback.

The hot water heater broke and the contractor came out within a day. They replaced it and it works beautiful. They were good servicemen and were very professional.

When the garbage disposal would not turn, AHS sent F6 Plumbing out. The tech took about one minute to fix it, which made me feel like an idiot. He just stuck that little tool on the bottom, gave it a little twist, and life is good again.

I called Home Shield and the customer service representatives were nice. After submitting the claim, somebody from Plumbers Inc. was quick to come out to clear the drains. He was cool, informative, and a good guy. He also helped me understand the problem with this type of building and all the issues. This is my first claim with Home Shield and they have got a nice price on it, so I’ll just keep it going. I’m big on insurance, and I have another home warranty and my last interaction with them was off, so I’m using Home Shield now. I even bought my sister a policy from them.

It took 2 summers and at least 7 visits from a technician before AHS finally agreed to let me get a new A/C unit. Even then, my tiny little unit cost me $3,000 out of pocket. They do not like to fix a problem, they do the absolute minimum possible so that you have to keep paying someone to come back out. This past May our water heater finally gave out and leaked water everywhere. Of course we discovered it at 5:30pm on a Friday night. AHS only called 1 company and left messages. For the next hour or two I was on the phone explaining to them that it was an emergency and we could not go all weekend without water so we needed to find a contractor that had emergency hours. I found TWO that were local and said they could come that night. But AHS refused to call anyone else. I waited 3 hours then finally went and bought a water heater myself.

So far, everything is going great. Optimum Appliance Repair recently came out to repair the icemaker. I did the claim online and the American Home Shield website was great.

We decided to get AHS because we just bought this house and it had used appliances in it. And in the past, I’ve had AHS on a couple of homes and I never had any problem with them. Our recent claim was for a leaking dishwasher. I submitted a claim online to AHS and I had no problem navigating through their website. The service provided by the contractors was excellent, as well.

I had AHS' contractors come out for my disposal. The first guy said it was broken and gone. He said he has to make a report and that he doesn't know if it will be changed or I would have to pay. I told him to make his report but I don't want to pay anything. And they never came back. My daughter called and another guy came out, who fixed the problem within two minutes. It was some button and he pushed it, and it was done. He's smart and he knows his job, and it was so clean. It was an amazing experience.

My most recent claim experience was with Total Air Care for the compressor outside that wasn't kicking on. It seemed like the heater strips inside weren't functioning. We got it all worked out and the contractor tested the strips inside. They in fact were okay. It just takes a while for them to get hot and I wasn't aware of that. But outside, the compressor capacitor was dead. He had one in his truck so he didn't have to come back out later. He did a very good job and everything is going very well now.

Gurney J. Bush Inc. came out for a plumbing issue and they were great. The guy got the stoppage out, but he said that it was not the origin of the problem. He said that a plumber needs to come in and really fix it. I've been waiting for an authorization to go through, and I have not heard back from American Home Shield about an actual plumber coming out.

The only problem I had was when I had a guy come out to fix my sink. He came twice to fix it, and the third time, he spent a lot time fixing it. It's fixed, but it stinks under the sink now and I don't know what to do about that. I don't wanna keep calling the same guy out. But everybody else has been great.

I submitted a claim to AHS because my toilets and garbage disposal were not working. However, I literally had to fight with AHS to get everything fixed because they were denying it. They were not trying to fix it until I reached the area manager. She was the one who helped me out. But my toilets are still not working and the guy they sent earlier was not at all qualified. I didn't reach to them because I wasn't having that much stamina to fight with them again and again for small things. So, I'm thinking that I'm gonna switch my company for the warranty. Since the beginning, I'm having so many problems. I'm not gonna refer AHS to any of my clients in the future.

The stove top stopped working and after I called AHS, a GE Appliances technician was sent out and everything was excellent. I’m very satisfied with American Home Shield.

The technician from East Texas Plumbing Co. put a 40 gallon in, and our tank was a 50 gallon. I called them yesterday and they said that he wrote up a ticket for a 40. I'm missing the 10 gallons. So, my dad was out here whenever he was doing all of this stuff, and my dad thinks he wrote up a 40 because it was easier on him, because of the tight space that was in. American Home Shield is supposed to be looking into it and talking to him to see if I can get a 50. I don't have a picture of the old water tank that he took. I have a second water heater here that's identical to the one that he took, so I can send them that picture.

Myers Plumbing came out a month ago and they did a good job. One of the tubs where the water was backed up in it, it wouldn’t go down. The contractor took out the works, cleared and cleaned it, put it back, and then it was fine. The contractor fixed whatever I showed him we needed fixing. On our gas furnace, however, the first contractor came out six times and he could not fix anything. They kept sending the same people and we figured they did not know what they were doing. So, finally, Chesapeake Comfort Systems came out and they said, “Okay.” When I submit claims to American Home Shield, I usually call. The reps have been okay.

Having AHS was something our Realtor really recommended, and we didn’t have a lot of experience with. And so, we went with the recommendation. And it has turned out really great. Submitting a claim was really great. I went to the website, I filled out the form and somebody contacted me within 24 hours. I felt really lucky. It was over the holidays that things started falling apart. We have young kids so everything was a disaster. And between the warranty and the appliance, all that stuff just went as well as we could expect.

I've only been with American Home Shield for three weeks. When I had an issue with heating, they sent Shine Air out and everything went really good. The guy was really fast and efficient, and he fixed the problem.

We've had AHS ever since we moved about three years now. So far they're really good. We turn in a report and they get somebody to contact us within the timeframe they give, and people are out in a timely manner. They work with us on the appointment time. I had an appliance issue and my claim went real smooth. The contractors were out pretty quick, but we noticed the other day that we still have a leak. With the holidays, I forgot to call him back and see if they would come back out. When we opened the door to pull the ice bucket out there was water. It froze on the outside. Nevertheless, I was real happy with the contractor's professionalism. He explained exactly what was going on and showed me as he was going through everything.

Universal 1 Repair was able to get everything done, but I'm getting them to come back out because it has supposedly fixed what they fixed but they're doing the same thing that it was doing before. For some reason, I'm getting water in the fridge. They said it was a hole, so they switched the holes. That might have been part of it because I didn't see water for a little bit, but I'm seeing water again. So, it's probably something else. I called American Home Shield for the contractor to come back out. AHS called them and they would come out sometime next week.

You can’t beat American Home Shield at all as far as what you get for what you pay for. I've hit everything that I have coverage on. Everybody has done an excellent job and I’ve never had any problems with the professionals affiliated with AHS. I really appreciate them going out of the way to get top-notch professionals. Everything went well with my most recent claim. The guys from A.R.T. Heating & Air Conditioning were incredible. They were very knowledgeable, helpful, determined and detailed in their work. They did a very good job of troubleshooting the situation. The source of the problem was a number of things and they were able to figure things out quickly. Moreover, they stayed on it until they got it resolved.

I call in to speak with someone and they always follow through. I made a claim for my stove and I had a call by mid-morning, and I had somebody out the following day. Everything seems to be fine.

I had some leaky faucets, a toilet that kept running as well as a leaky hot water heater, and the contractors that American Home Shield sent out were great.

I totally love American Home Shield. I've kept them the whole time I've owned the house since 2002 and I have definitely recommended them to people because I've never had any issues. Anytime I've needed them, all was well. So, I'm completely happy. They hooked me up with May Heating & Air who did the maintenance and are now my future HVAC people. Everything was great.

These guys are wonderful. Whenever we've had a problem, it's been resolved. And because the prices went up a little bit, I looked at what the coverage was and there were a couple of new things in there. American Home Shield is covering heating and air conditioning now. The garage door opener was included as well. I think the coverage is well-done.

Our home was built in ‘75 and as it gets older, things are starting to break down. We needed a home warranty and be able to make one call and have someone contact us and come out. We got American Home Shield and we've had them for about 5 months now. I submitted a claim for our garage door and the process was very easy. Flash Garage Door Services called us immediately and they came out and they took care of it. Everything went great and there are no problems since then on the garage door.

We had a heating issue, the motor went out in it. The service was very good and very prompt after I opened a claim to AHS online. It was really easy to do. And the company that came the next day, Lee's Heating & Air was professional and did a great job. They had to order a part and they came back in and fixed it. I'm just grateful I have AHS.

I had a major problem where the refrigerator was growing a huge ice ball on its back. It had something to do with insulation. Both N and K Appliance Service and Sears came out because the refrigerator was not repairable at all, and both technicians said, "Yeah, we have seen it all the time on this kind of other refrigerator." So, we got a new refrigerator that was delivered on Friday but they didn't hook it up properly. Water is leaking in the back and we have lots of water coming out of the fridge. The guy is coming back today to fix it. But it has been a long time to need a refrigerator and the process took very long.

The people who sold the house had installed a new shower. Apparently there is some kind of scald guard inside the faucet, and they did not set that. I then could not get any hot water off the faucet. I did the claim to American Home Shield online and it was easy. I clicked on what was wrong and it was all I had to do. Kyle Ruehle, the contractor, came out and it took the guy about five minutes. The cover was taken off, the scald guard was reset, and it worked. It was good.

I submitted a claim on my water heater online. American Home Shield's website was fine, and then I got a call shortly thereafter. I turned it in on Thursday night and the contractor came out on Friday. We sent everything in to the AHS, and then the following Monday, they did whatever they do. The contractor did it either on Tuesday or Wednesday morning, and he was awesome. They took out the broken water heater and put a new one in. Everything has been operating and performing terrific since they’ve been out.

I'm satisfied with Home Shield. We've been out for the holidays, but our oven is still broke. And Home Shield gave us the option to either have the $275 towards a new oven or Atlas would come back out, take the parts out and it's gonna take like six to eight weeks to have it repaired, and that's what we're gonna have to do because it's broke. I was gonna call Home Shield today.

Submitting our claim with American Home Shield was a good experience. It took them just a few days to send out the contractor who changed out the locks for us. He did a great job and gave us two or three keys.

The one thing that has been a struggle for me when I submit claims are the people. The call seem to go right to the Philippines and the people I end up talking with there either don’t understand me or I don’t understand them, and they talk over me when I’m trying to explain myself, and that gets rather frustrating. One time, I had to call 4 different times to get my request all the way through and understood. I know they’re out of Iowa and I would prefer to talk to somebody in the States. But when I get through to people in the States, everything goes very smoothly and everything’s taken care of quickly and efficiently. I was gifted the home warranty by my realtor and I was seriously considering renewing when this policy is over, but especially if they take care of that communication piece.

American Home Shield's claim process is simple. I've had them for about two years now and I haven’t had very many difficulties when I submit claims. They are usually quick and they get right back to me. However, my claim for the refrigerator seems to be taking a long time. I’ve been living without a refrigerator since the day before Christmas. They sent out the first contractor from Appliance Defiance and he checked on it. He was very professional and he did an excellent work. He was right on top of it and he got back to American Home Shield that the refrigerator is a complete overhaul. But I haven’t heard much of anything since then. It’s been extremely slow and it's getting frustrating. I’m not mad but I feel like they could move a little faster.

The gentleman from Ace’s Garage Door that came out was excellent. He was on time, very professional and was quick. Moreover, he knew what he was doing and knew exactly what he needed. And it was a one-time visit. However, I usually don’t like AHS's service. Their customer service isn't always the greatest when you call in, when they call you back, when they don’t call you back or when you get disconnected and then they don’t call you back. I’m with them only because they are cheaper than Old Republic, which is the best. I will probably go back to Old Republic next year.

Knodle’s Appliance Services was the one that came out and ascertained what was wrong with the oven. It was the motherboard and the temperature probe. Unfortunately, we have been without an oven since Thanksgiving. We didn’t have Thanksgiving. We didn’t have Christmas. We had no way to prepare the food. Anyway, we took the option to cash out because even the repairman that was out here said, “I’m talking myself out of a job, but it’s a 15-year-old oven. I don’t know if I’d put that kind of money in it.” We agreed and so we decided to cash out. And then we ordered a 24-inch KitchenAid oven, and nobody stocks 24-inch ovens. And we were told that we would have it by the 17th of December. We found out on the 17th of December that the oven was still in the factory in Michigan. It was not until the Friday after Christmas that the oven came into the store.

The guy from Austen Appliance came and fixed the heating element. He was very nice and it took him about 30 minutes to do the repair at our house. We've had American Home Shield since 2003 and they have always been good for us.

I’m the property manager of a rental that has AHS. Sometimes, I submit the claims for the tenants and my experience has been good. Recently, there was a plumbing issue at the property and AHS sent out Triple S Plumbing. Our tenant was there when the technician arrived and I believe the service was good because we didn’t hear any complaints.

This will be my second year with American Home Shield. I like that If I submit a claim to them, they’re good about getting somebody to me. Last time, there was a missing piece off the faucet. It was leaking. I submitted a claim online and they sent A-1 Haney out. They were in and out and they were able to fix it quickly. Their service was good.

We called 11-9 for our broken washer and dryer. Tech came and totally disassembled the dryer and ordered an electric element for our gas dryer. She said the board was out on the washer. Ordered it and never came back. They sent another tech back 12-15. He diagnosed the dryer and washer in a few minutes. Ordered new parts. They couldn't expedite. They should have been in by 12-20. All we are waiting on is a belt. The supervisor said this is not able to be expedited because it doesn't meet their parameters. These are 2017 model appliances. This the worst service I have ever heard or received with appliances. I'm going back to Old Republic who had good service and expedited when needed.

I am nearly six months into my one year AHS coverage paying a monthly fee using auto payments. I decided paying nearly $600/year plus $75 copay for each issue reported was not to my advantage. After I Finally found the cancellation telephone number to call Way Down FAQs I reached a call center in India. I was asked for my policy number and learned just how hard That was to find online. Then I could NOT just get a quote of ALL the fees it would cost to cancel. I had to endure being asked WHY in various ways from some foreign national until I got forceful and said I just wanted to know the cost in order decide IF I wanted to cancel then Finally told I would have to be transferred elsewhere to learn the cost.

My first experience with AHS has unfortunately been disappointing. After waiting period, I requested service on 11/15 for my dishwasher. Initial response from repair co was great & appt was made. Technician arrived, diagnosed problem & returned the following with parts. Everything seemed fine, but within one week I experienced the same problem. Placed another request for repair & was contacted again by repair co. Tech returned & I described what problem was along with giving him the error code that I saw. He looked at it for maybe 5 mins, said didn’t see any problem & I should just run the machine. After he left I did. 2 hrs later, machine was making error code alarm noise. I even videoed it so the tech would better understand the problem.

After review on Consumer Affairs, I got the attention of the right people. They were prompt. I wish I didn't have to go through the hoops and got it resolved in the beginning. I wish they will fix such issues in the future. Time is valuable for everyone and I hope this is a good experience for them to see what's going on with customer service. But thanks.

Karthik

I’ve had American Home Shield since I purchased the house in July 2019. I had a problem with my toilet in the basement. I had a lot of water and the company that American Home Shield sent me never came. I got approved to hire another company and they did the job. I sent the invoice but the contractor put a wrong address to it. When I called and they told me, I sent the right address. This has been since October. They gave me the first email, and I sent it twice. When I called, they said they received it but I never received any reimbursement. When I called back, they gave me the second email, and I sent it twice. They told me they didn’t receive it. Two or three weeks ago, I called again and they gave me another one, and I sent the invoice. I’m just waiting for the check because they told me it has been mailed. Both AHS and the contractor were very good and professional. American Home Shield did a good job and I am very satisfied.

Our bathroom faucet wouldn’t turn off right and when my husband went to fix it, it broke. The water wouldn’t even shut off. My husband called American Home Shield and their system was down, so he couldn’t do anything. Then, I was able to get back in touch with them about 15 minutes later, and they were able to do it quickly. I would have just done it online, but we were hoping to get somebody here quick. Pipe Down Services came, fixed it and they were gone. Everything was fine.

The claim was submitted online to American Home Shield and then A Mobile Locksmith came over. They rekeyed all the locks in the house, and their work was fine. I am very satisfied.

I've had AHS for years and I like the work that they do. If I had an issue and I couldn't get the folks they sent out, I could call American Home Shield and they would switch me to someone else. Recently, there was a leak in the toilet and when I submitted a claim, AHS sent out a tech from Leak Seekers. He was more than on time and he got the job done.

When I called AHS, they responded and got someone out. I had to wait a day or two for the contractor to come out, but it was the Christmas season and I was in no hurry. So it was all fine. When the contractor came in, he looked, went outside, talked to AHS, came back and said that he could give me a new garbage disposal and he happened to have one at that time. He gave me a new garbage disposal. He let me know what he was doing. So that was all good.

I called American Home Shield's 800 number and submitted a claim. I asked them to set it up because the online account hadn't been set up yet. The communication was great. They told me Dan's Pro-Lock was the contractor and they gave me a schedule. The guy that came out was really good. We had four doors with locks and he rekeyed all those locks for me. He was prompt. He did the work expeditiously, and we were done in under an hour. He'd been working for Dan's for a while. He knew what he was doing and he did a great job.

American Home Shield has always been very professional and we never had any difficulty in submitting claims. We've had them for about a year now. In a recent claim, they sent out Plumb Genius who did a great job. They were quick to get out here and they were very professional. Everything went well and I’m very pleased.

American Home Shield sent Sunbelt for an electric issue that we had. Everything went very easily with this claim. It was part of another claim because what happened was my garbage disposal actually stopped working. And then they found out that it was actually because of the switch partially. So, they said that they had to send an electrician to actually fix that part of it because the disconnect was with that particular switch for the unit. When he came out, it took him maybe five minutes. It took him longer to shut off the electric than it did to actually fix it. It was so quick. He was like, “Yeah, it’s all done.” I had a claim a few months ago because my electric outlet in my living room stopped working right. It was making a noise. And I didn’t realize that that was the same guy at first. But he fixed that pretty quickly too. So, he’s a very fast worker, and what he does is accurate so that’s good too.

My problem with American Home Shield is when I call, it gets outsourced to the Philippines. I’ve been there before and I know the accent and the culture, which is not a problem, but there's a language barrier sometimes. They're trained to repeat everything back, ask something else, and then repeat everything. One can tell they're trained that way. Sometimes, the language barrier is a little when I'm trying to relay a point or communicate but sometimes it is hard to decipher what they're saying depending on the person's accent.

I had American Home Shield for two years and then, I stopped for a year. Then, I went back to them. Their service is great and it’s better than the service I had before. I submit my claims on the phone and the reps are very courteous. The contractor was wonderful and very polite. They explained everything they were doing step-by-step and told me exactly what they have to do. Everything is functioning since the service.

We came home one Sunday afternoon and the house was cold. My wife is a dialysis patient, and there was no way that we could go through the weekend with a cold house. We experienced that once before. Our unit was not putting out heat, and we've had two previous claims with AHS related to this. I called their contractor, J & A, directly and they took all the information. At the end of the conversation, however, they said I must go through AHS first because I didn’t say it was like an emergency that I had to go back and start again. So, I did. AHS understood and they were very receptive and helpful. Within two hours of my call, the technician was here and solved the problem. So, I was very pleased. The technician who came out this third time seemed to be very meticulous. He found the problem and replaced a part, and it has been a good month, maybe a little longer, that I’ve not had any issue.

I had a faucet leaking in my master bathroom one time and I submitted a claim to AHS. They sent Safe Cali Plumbing who then called me that they cannot find the part. They said they needed to reorder something. Additionally, I also have a claim for the shower leaking but then AHS told me they cannot cover it and that they would just send me money. Still, I think AHS is fine and they're working. The issue is their workers who cannot find the part needed.

American Home Shield has an app and I just go on it and submit a service request. The website with the app has gotten better as it’s just a couple of buttons now. We don’t even say anything. It’s, “I need service. This is what I need service on,” and that’s it. Something pops up saying, “You’ll hear from us or a contractor within X amount of time.” Then emails start coming in. Comfort First came when the heat pump wasn’t working, and they were quick and they seemed knowledgeable. They had to order a part, but they fixed it.

We had an older air conditioner and this was the second time it failed. Majestic Custom Heating and Air Conditioning came out and they found the problem. And then, we got a brand-new air conditioner which was a really good thing. I like them. They're genuine and they do a great job. I've been with American Home Shield since 2017. I'm a Realtor and I feel that when things break down, especially for the air conditioner, it can really dig a big hole in your pocket. So, having a home warranty is good.

Everything went very well during my claim with AHS for my water heater. They sent Higerd Plumbing and the problem was fixed. Since the repair, the water heater has been working very well. This was my first claim and I couldn’t be more delighted with the promptness of the process and the results of the repair. Renewing with AHS gives me peace of mind. I am very pleased with American Home Shield and I am a satisfied customer.

Submitting the claim to American Home Shield was easy, and the service of Mason Mechanical was fine. They notified me via text and a phone call, and they got everything take care of in that same day.

We call Aqua Source out for water and plumbing issues, and sometimes it takes a little longer to get those responses. It’s not that they're bad, but they're always the ones that come to service the area. They're from Roanoke and the house is in Lynchburg, so it’s not convenient for them. Everything still gets done in a very workman-like manner. The fridge claim with Sears was really quick, and that was awesome. I wasn’t there when the tech came, but my daughter was and she said he was very nice. He was prompt, he fixed it and he was on his way.

Defender Maintenance & Repair, the contractor, was great and the technician was able to fix my dishwasher. He called and let me know when he would be there. He was on time, seemed to know what he was talking about and was very professional. I also filed a claim to American Home Shield to rekey my house, which went fine.

When our heating went out and I submitted a claim with American Home Shield, the rep was polite and helpful. The tech who came was professional and very informative. A valve had to be replaced and our heating has been working fine since then.

American Home Shield was recommended by the realtor when we bought the house a year ago. I was happy to submit the claim, knowing that the warranty service was available. It took the representative a little while, like 15 minutes, to find a plumbing company that was available because of the holidays, but that was fine. I talked to the people at West Tech Plumbing and they were very helpful in scheduling the time for the guy to come out, and the guy that was there was very professional. He didn’t mess around. He worked, and did his job, and took off. Our contract is due in March and I'm not sure, however, if we are going to renew it or not -- we would if they lower the price.

Initially, the guy from At Your Pool Service called and we set up the date. I left the gate unlocked on the day he came out and he diagnosed the problem then he left us a note that he had to order a part. When the part came in, they came out again and did the fix, and I was there that day. Everything was great and it couldn't have been better. My experience was really smooth 'cause all I did was get on the internet and deal with it, and how one goes on then basically set up the service.

My heater would fire up and it sounded like it was gonna work and then it would shut off. Salyers came out and got the thing running. They told me they had to get a part and they got it, and then it started smelling like something electrical, so we shut it off. They called the next day and said they were able to get a part right away. They came out and took care of it. They were very polite and concerned that we didn’t have heat. They were wonderful.

The water faucet was leaking and the contractor did their job. They weren't here very long. They did what they had to do, and they were out of here. Since then, everything is working fine and I was very satisfied with the company. They were very professional. I was gonna call American Home Shield on Monday. I asked for a copy of my contract and they said I would get it in 7 to 10 days but it has been longer.

It was leaking under my sink, and so I submitted a claim for it online. American Home Shield's website was good, and Amazing Plumbing and Rooter, the contractor that was sent out, did a good job. They fixed the issue.

The furnace quit working and so I submitted a claim on it online. The website is fairly okay to navigate, but it could be easier -- it was glitchy and I had to try again the next day. I then got a text message a day or so later from them. So far, I've enjoyed all of my contractors other than my plumbing. I had a plumbing leak and I had the same guy come out a couple of times. However, he didn't fix it to my satisfaction. He did a poor job. My uncle ended up fixing the problem. I told AHS never to send that guy to my house again. AHS was part of my contract, and it protected me in my first year when I bought the house. I let my contract lapse, and then I got them back. I wanted a home warranty for little fixes that I'd rather pay as I go over time, and then whenever I have something come up, it's covered.

I filed a dishwasher claim to American Home Shield and everything went wonderful with that claim. A tech from Affordable Services came early, got it done in 20 minutes and it's working now. He walked me through and let me know what the problem was. He told me what was happening and how to keep it from happening again. He was good.

The people at AHS were quick and responsive and got everything handled very nicely. So I was very pleased.

I filed a claim for the hot water heater online. And then I had to call the next morning and we arranged when I was gonna be there because I was gonna be gone. And so, he worked real good with my schedule and he was there right when he told me he was, and it worked out good. He was real professional and knew exactly what he was doing. He had the right tools because I even talked about his tools because he was right there with it. It was the hot water sensor box that had gone out. He had to order a part, so I had to come back and meet him again. We had to wait a couple of days on that, which was cool. And then when the part came in, they called me that morning and they were out there that afternoon. They came out really quick and replaced the part. The heater is working real good. I have hot water all day long.

I had a dishwasher claim and Dill Appliance Repair came out. Everything was just fine. I have to wait for the seal to be replaced, but since then, the water problem has gotten even worse. They were supposed to be coming out again on Monday, and it’s to the point now where when the water is running out, it’s ruining my wood floors. It’s a bad problem that hasn’t been solved. It first appeared as though it was cycling correctly, but when I ran it the other day, it just gushed out. I don’t know what to do. American Home Shield's claims process was easy. Their contractors have calibrated my ovens and when the under light on my microwave was out, it was all taken care of very efficiently. They were very prompt on their time. We’ve used them for years and we've been pleased.

I’ve had to use American Home Shield a couple of times and I called in a claim when my heat wasn’t working. The contractor showed up on time and he was very competent. He figured out what it was and had the part in his car, which was great. So he fixed it before he left and it’s been working ever since.

Accord Appliance, AHS' contractor was professional. Their tech did his job and ordered a part. Accord still has to come back but even so, I find that AHS' contractors do a great job. It's the best home warranty out there and it takes care of me.

I was very much surprised of the issue I encountered because previous interactions with American Home Shield were excellent. I literally received the best service I ever had from a company like AHS and their appliance repair contractor for a previous claim so I am not sure what happened here when my plumbing problem came up. The good news is that they monitor sites like this (I had no idea that would happen) and from the moment I posted my original review their Social Media Specialist was beyond eager and with all sincerity wanting to help resolve the issue amicably and equitably, which she did. Plumbing issue was repaired and she scheduled and helped me get the wall patched where the plumber needed to cut to access pipes (also covered under my plan). All repairs were done to my satisfaction (great work by all contractors) and I'm glad to continue using and recommending America Home Shield.

We will not be renewing our contract with American Home Shield. Within a year of the contract - two plumbers failed to repair our leaking pipes (note that this is two different plumbing issues). Both plumbers did not even try to repair instead they said something was in their way so they can't get to it. Again - this is two different plumbing issues. Both incidents we had called American Home Shield they said they could send out another plumber for a second opinion however we still need to pay out of pocket for the visit.

Nov 21 called with furnace issue. Still no heat Dec 20. 30 days now freezing. Call and get someone in the Philippines who can't help me and cannot let me speak to anyone in the US. They say they will call me back and never do. I was also hung up on many times by their wonderful customer service because they know nothing and cannot get in touch with the US so they hang up. How can this company not have a US contact and not get me a new furnace in the winter in 30 days. Very unsatisfied. Poor customer service. Not reliable. Uncaring. But yet they will still charge me 1500 for the pleasure of freezing for a month.

Updated on 01/13/2020: Just an update to the horrible service I am paying this company for. Again, no one who answers in CS is America, however, when my 1st review went up all of a sudden their "social media" department was fast to want to speak with me. Nope, they are as professional as the rest of this unprofessional organization. We're into week 6 coming soon and I still have NO WASHING MACHINE. They determined the washer has to be replaced. This means I have to start all over with their "process". Their process benefits them, not any of us, the ones paying them, the consumer.

My heater stopped working and the fire wouldn't come on. I called in a claim to American Home Shield and went through a very easy process. Their contractor, A-US Air Conditioning of Texas, came and the tech thought the issue was something and he fixed that. But then, the heater had the same problem. The tech immediately came back and fixed it.

Every time I call to get someone to take a look at my issues, they give some runaround about having 48 hours to respond. I am currently without heat in my house and the temperatures are dipping into the teens this evening. When I called to have someone come out to look at my gas furnace, they told me they could schedule somebody by Saturday or Sunday. By that time, my pipes could be frozen. I also called 6 weeks ago about a broken washer and they told me they don't cover over usage. All of my clothes had dirt on them, but they said it was running, so they don't take care of that. If there is a special plan that does, they certainly don't inform you of that. I will cancelling this service as I have had nothing but bad experiences with them so far.