American Home Shield Reviews

The first time I turned my oven on, it immediately started smelling like natural gas. So, I turned it off and called the utility company. They came out and tested it with their meter, and it had red-lined their meter. It was higher than what their meter went for gas, and the guy said it was creating carbon monoxide. So, he turned the gas off to the appliance, and then I called American Home Shield late Friday night. They sent out a repair person from Maughanster Appliance Repair the following Monday morning and he got it fixed. Since the repair, everything has been fine. Overall, I was pretty happy with how it went.

Calling in is a pain because sometimes it gets disconnected. I did not know that I can do it online. One time I had a kitchen backup, so I could not wait two or three days to get a guy in. So, I paid $450 for a guy to come in and get it done. I called in at American Home Shield as soon as I got the guy to say there was no need to send any technician, but it wasn't recorded. They told me I was late and so the technician was already on his way, but I reported much earlier. There was nobody to report that online. They charged me $100, but it was no big deal.

My claim with American Home Shield about a refrigerator went great. They sent out Robson Appliances and they were efficient, on time and rectified the problem. They came and they worked on the refrigerator where the doors were not closing due to the steel around the door and the latch was broken. Now, they close. The technician that came out was terrific. He needed to order a part, and then he came back. He came back rapidly every call. Everything is working great since the repair.

AHS's name is American Home Shield. I would really prefer it if their service center was here in America and not offshores. But the contractor they sent, Southwinds Electric, was awesome and kept in touch. When they got into a jam, they let us know that they were running late. Even though they were late, they kept calling us and let us know that they'd be here. And when they came out, they had everything on their truck and didn’t have to come back for another visit. Guy was in and out in about half an hour.

American Home Shield's claims process was easy and the guy that they sent out from Ideal Electric was very nice and very professional. He arrived when he was supposed to and he got everything done and taken care of really quickly. He fixed the issue the first time out and I was perfectly satisfied. Not only that, there was something else I was interested in and he had the additional part. It was something that wasn't broke and it was an extra charge. It was just an enhancement and he even had the part for that and fixed it for me.

When the temperature got cold, we switched from the air conditioner to the heater but it sounded like the thing was breaking. So we called it in but when the technician came by, he couldn’t find anything wrong with it. The noise stopped. He did check it very thoroughly though. He even came by later on to double check it on his way by here and everything seems to be working since then. So everything worked out. He did a good job. He was very courteous, thorough and competent.

We're getting older and on social security, so our income isn't good. I needed to protect ourselves somehow. We've had Home Shield in the past and they've always been good. When we set up an appointment, the people always call and they're prompt in taking care of what problems we have and have gotten everything back in working order. Recently, they found that the fan in our AC was no good. The contractors were very good. They told us everything that was going on, what they needed to replace and what was acting up. They always got back with us too. In the end, they replaced the fan in the unit in the garage. Everything's been running fine since and we've been very satisfied with them.

I used to have a home warranty but we had to cancel our service about three years ago and then I really missed them. We're with them again now and our experience with the last ticket has been excellent. The guy who came over was really good and he resolved the problem in no time. He calibrated and adjusted the heater. Now, the heater has been perfect since he was out. American Home Shield is a really good company and they provide good service.

The garage door wasn't going up and down. I called AHS and the contractor was able to make the appointment. He was a nice guy. He came out as scheduled and did the repair. But it needed something done that was not covered by the insurance plan. Had he told me the first time he was out that it was gonna go so quickly again, I would have had the extra work done the first time. They are costing me two service calls which I'm not happy about. Everything's working fine now. However, the service fees keep going up and the annual fee keeps going up, and I have very few claims, so I wish that wouldn't happen.

Had a sewer backup issue. Called warranty, paid 75 service fee, plumber came out, did nothing, said couldn't do it because clean out is in the crawl space, was here less than 10 minutes. Home Shield won't pay my 75 back for a plumber that did no services. Don't recommend this warranty company.

I had a previous home warranty company and when I needed them, they didn’t cover my claim. I went over things with a fine-toothed comb to find out exactly what American Home Shield covered so that I was getting the right coverage. My dryer quit working and this was the first time I submitted a claim to them. The contractor they sent out was very friendly, professional and knowledgeable. It took him about 45 minutes to fix the problem. I would have him back any time.

We had some issues in the beginning with a repair person that came out to fix something but American Home Shield remedied that and sent another person out to take care of the problem. As for the rekeying claim we filed, the lady that came out was great. She was personable, very friendly, efficient and took care of everything in a timely manner. We were very impressed.

Our garage door wasn't opening for a couple of weeks already so we decided to call AHS. They were great and and the contractor that came was wonderful. He was very helpful and fixed everything for us. He stayed late to get it done for us and ended up doing a lot more that the things they would cover. The motor was covered by American Home Shield but there were other things that needed to get fixed so he took care of them. Since then, the garage door has been working excellently.

There was a time when I could not get our garage door open. I submitted a claim online to American Home Shield and found their site easy to use. They assign a contractor and I was told to expect them to call within 24 hours. Professional Door Fixers came out and diagnosed my problem. The tech knew almost immediately what the problem was and it as a matter of waiting for the okay from AHS to order the part. They came out again right away and the door has been working fine since they last came out.

Everything went well with my claim regarding the electric issue. The claims process was pretty straightforward. I did it online and it was easy. Smokey’s Garage Door did a great job. They were here for an hour and a half ‘cause they had to replace the control board. It went fast. I was very satisfied with AHS and would definitely recommend them. They were responsive. My parents use them too.

We recently had the clothes dryer fixed. My husband had to submit a claim on the computer and then they called back and told us when the contractor would be here. When the contractor came, they took the top off of the dryer, and the tech said the issue was bearings. He was very nice and we were pleased with him. The dryer is working fine since then. But when we had the dishwasher fixed last year, we were not too happy with the contractor. There were two guys and they had to come back. The dishwasher is functional but it’s not as good as it was before it was broken.

The dishwasher had an issue and we submitted a claim with AHS. They sent out a tech from ACE Appliance but it's not yet fixed. We've been going back and forth to Houston because my husband has cancer and when I got home, I went to use the dishwasher and it still wouldn't work. So, I went back online and I saw that there was a thing that could say it still has an issue and I did that. And the tech is coming back this Friday to try to resolve it. Other than that, I've been very satisfied with my experience with AHS and it's a good service.

All Home Appliances, the contractor for the washer, was quick and proficient. They sent text messages, so that was good, and he called as well. It was a great experience with American Home Shield.

There was a plug on the dishwasher that wasn't all the way installed correctly. AHS sent out a tech from Superior Appliance Services of East Texas and he just knew what it was. He fixed it pretty quickly and everything went well. But I did not get a notification that he was going to be in my house 30 minutes prior. I got a text message saying he was en route, then a minute later, I got a phone call that he was there. By the time I received the phone call, he was at my door. Other than that, the claim was closed 24 hours after it was opened and I was satisfied with the timeframe. The claims process was also simple, smooth, and easy.

There was no difficulty submitting my plumbing claim to AHS and their contractor was able to fix the leak that I had in my toilet upstairs. The tech did the repair right away. I've had AHS for over 5 years and before, we had issues with the people they were contracting with. But this time, their contractor got the solution to our problem right.

I was having a leak from the ceiling in my basement bathroom. When the plumber came, he looked at the refrigerator but he didn't even move it. He just flashed his light back there. He said he didn't think it was from there. He went at my cabinet to where it's connected through and he looked at the dishwasher. He looked at the sink in the kitchen, the toilet and the sink on the main floor. He didn't go upstairs to the other restroom. He then said he needed access to the wall to do further diagnostics. But when he wrote it to American Home Shield, they said it's either the wall or the floor. He doesn't even know if he needs to go in that wall for sure to fix the issue. He's just assuming he has to go there to finish his diagnostics but he may have to go somewhere else.

Kern is the best contractor I’ve ever worked with. AHS set us up with them and then they put in a new furnace for us. AHS did great.

A friend of mine recommended American Home Shield and they are very good. I had a problem with my water heater. The house was recirculating hot water system and the recirculation pump failed. I called to submit a claim -- I prefer being able to talk to somebody directly. They said I would hear from them within 24 hours and I did. The technician named Randy from Intercity Plumbing came out after two days and he did a nice job. He was very quick and professional. Intercity was very good. I would like to have had them come sooner, but there was a holiday involved, so I can understand the delay. Overall, that was a good repair and Randy was excellent.

My AC wasn’t blowing cold air. It was during the summer. I called American Home Shield, and a technician came out within 24 hours of me doing the claim. My fiancé said he did a good job. The AC is working and he was there for a few hours to make sure it's good.

We got AHS where we live and we got a couple of rental properties they got covered, too. And they're getting better. In the past we’ve had some hot water heater problems, where it took a little minute to get it taken care of. But this time the response was great. Our freezer stopped freezing and making ice so my wife submitted a claim online. They did excellent in that category. We usually get a call from whoever they recommend not too long after she enters the claim online. The tech from The Fridge Guy was good, and he came out on a Sunday. There has been some experiences where I wasn’t quite sure what emergency constituted. But this was an emergency because we could’ve lost our frozen food, and the response was great.

I call if I submit claims and everybody’s done a great job so far. Then in a couple of days, usually, the contractor comes. The contractors are always super great. K&S Plumbing services came several times to take care of some plumbing. They installed the garbage disposer. Everything else they fixed is working fine. They worked on leaky faucets, two running toilets, but we still haven’t gotten one of the toilets right. It’s still running. It has phantom flushes so they’re supposed to come back to fix that.

The refrigerator was making a noise and the ice maker wasn't working anymore as well as the door. It started a couple of months back and it just got worse. I went online and submitted a claim to American Home Shield, and they responded instantly. The contractor came out in two days. They called me because we weren't here when they showed up and I had to let him into the room where the refrigerator was. We got here on time and it worked out. They didn't have to leave. First, they looked at it and then, they had to get parts. It usually takes two times every time with AHS. Everything is good now and I understand that they had to get parts but it could have been quicker. Also, AHS should be more competitive on the deductible and pay for some of the things that they don't cover that other ones do.

AHS's reps did what they were supposed to do. The guy who came in from the electrical company they sent came quickly and on time. He did his job and everything I needed. He was personable and professional. He identified the problems, corrected them and put in a new outlet in my box and closed it.

I’m pleased with American Home Shield. I started having a water issue problem, and we were not able to resolve that. The only thing the contractor told me that I could do is I could turn up the heat on it where it’s a little higher because they were not able to do that themselves. I told them they could do it, but since there were certain rules they had to stick to, I did it myself later. When my daughter couldn't take a hot bath, I started calling on friday evening and American Home Shield could not get anybody to want to respond over the weekend.

One day, I just lost all power to my garage. My garage door wasn’t working and my deep freeze that I have plugged in in my garage wasn’t working anymore. Fortunately, we noticed it and was able to plug the deep freeze in before we lost hundreds of dollars of food that’s in it. Lighthouse Electric was able to come out and the electrician that came out to service it got it working. But I kept having an issue with it tripping. He told me it was the breaker that was tripping. I let it go over the weekend because there would be times where it would stay all day, one day, and then the next day, it was just in and out. It would just stay on and then a couple of hours later, it’d just trip out.

I've been covered with AHS for six years now. They have gotten better answering their calls and doing stuff online. When we first had them, it was not good. You can do all your service calls online now if something is broken, and not have to call in. I'm having an issue with one contractor right now that is not calling me back. It is my first time to experience this. He ordered the part four weeks ago and it hasn't been here yet and he hasn't called. I called American Shield and they're supposed to be getting back with me today. As for Ray Stovall Plumbing who came out for a plumbing issue, they fixed my problem right then and there.

We had a plumbing issue and Nussbaumer Plumbing came out. It was the old pipes and they thought that there was just general buildup that hadn’t been cleaned because we bought an estate from someone that unfortunately passed. They cleared out the pipes and it only took plain routine cleaning. The time frame that was given to me was earlier than what they actually came, but they at least updated me and told me when they were coming and told me why they were late. So, at least the communication was good. This is the second time I’ve used AHS since having my warranty and they’ve always been very pleasant and always very helpful. I’ll actually use them again even if, for some reason, I don’t renew my warranty.

American Home Shield sent Rapp’s Heating & AC out. I wanted to have the yearly inspection done, and so they did that. And then, I have two bathrooms, and each toilet and each showerhead had a problem, and so they fixed all those. It took three times coming out to get it all done, but they fixed both. In one bathroom, I had a showerhead that needed to be changed out. So, they did that for me. And that bathroom also had a problem with the toilet not filling back up. They got that fixed. And then, on the other toilet, the water was running constantly, sometimes slowly, sometimes, not so slow, and they put a new flat vent and they replaced something else on it that was old. On the shower in that bathroom, the showerhead wasn’t working well. So, they brought me a new one.

Way back, I pay AHS my annual fee then I would have a service fee. That service fee used to be $25 and now it's $75. Also, AHS doesn't cover garage door springs anymore. More recently, I had a water regulator repaired and I'm gonna have to pay $250 'cause the tech is gonna have to do something to my fitting. Still, service by Intercity Plumbing, the contractor sent by AHS to service my claim, was good. A guy came out and did the pressure valve. They're a small shop and they keep me informed when they are coming out. Overall, AHS has been pretty good. At my rental property, there were a couple of things that got repaired and taken care of.

My garbage disposal wasn't working and we called American Home Shield. The plumber from the first company didn't show up on the time that they told us he was coming. He came out late in the evening, which was almost 8:00, and he was all scrubby and dirty looking. He got mud on my floor when he came in. When he got under the sink, I asked him if he wanted a flashlight. I also asked if he wanna look under there and if he needed us to turn off the power. He said he could see and that he could do it. Then, the guy wanted to take it off and the thing just started smoking.

AT Appliances showed up on time when I had a claim for my dishwasher. The gentleman is knowledgeable, and the issue turned out to be a switch behind the dishwasher. He did his job and he was able to fix the issue. The warranty is definitely worth the $75 that I spend, plus the monthly fee, with the cost of replacing and repairing something. It’s reasonable. I have had a dryer replaced at one time. The warranty has paid back itself. But the fee should be much less or in a sliding scale. If it was a big project, then I could understand the $75, but if it was something as simple as turning a switch, I wouldn’t pay $75 for that.

We had someone come out on the 4th of December, and he checked out our microwave and saw what he needed to do. He said they’d get in touch with us or that he’d get the part in five days. In the meantime, we had to rush my husband to the hospital and he was hospitalized for 11 days. I checked the voicemails on the home phone a couple of times and I hadn’t heard anything, but we couldn’t get involved with the microwave until our crisis was over.

As a female, you're usually taken advantage of with different things when it comes to repairs. So, I decided to go to an agency. I had another provider and what they were offering was not enough coverage. The time that you put in the claim and you saw someone to do the repairs was long. I looked at the TV commercial about American Home Shield and told myself to see about it. AHS has been an excellent company. For the air conditioner issue, the contractor put a fuse in. It's in a rental piece of property and the tenant has no complaints. I submit a claim by phone and I always go to a person. I don't like automated systems where you ask them questions and don't get a straight answer for. The claims representatives have been good. They've been better than some of the companies that they sent to do the repair.

This April, I bought a house with a warranty of American Home Shield Warranty. This November I had water leaking issue in the bathtub of the master bedroom and this is not just water-dropping but it continued to damage on the roof of the garage so we locked the main valves then contacted AHS. Their sales represent allowed me to call the local technician to prevent future damage so it was fixed then we presented the invoice to AHS.

One day, I woke up and I noticed that my freezer was defrosted and the refrigerator side wasn't blowing any cold air. I went into my account on American Home Shield and submitted a claim. They sent JM Appliance Co. out within 24 hours and the tech I got was great. He had the part needed in his truck and he replaced it. So far, things have been good since then. I've read a lot of bad reviews before and I didn't know if I made the right decision going with AHS. Ever since I had my claim though, I have no doubts about them.

We were the purchaser of the home and our realtor, Larry, recommended American Home Shield so we made a contingency on the purchase that it went through Home Shield based on Larry's many years of satisfaction with what they provide for his clients. Then, we had a claim and Patrick Murphy Plumbing showed up very timely the morning they were scheduled to be there. They were actually a little bit early so they waited in the driveway. They were gone within a few hours and the stoppage was resolved. So, we were very pleased. From the phone call to the dispatch, the Home Shield individual documenting the issue and escalating. The callback from the plumbing company, scheduling, then confirming the date and time were very timely. It was really good stuff and I'm so satisfied. Now, my wife and I are thinking about extending the warranty.

When I submit claims, American Home Shield always emails me with confirmation of who the vendor will be and what their phone number is if I wanna contact them directly. When my heater's blower motor went out, the repair took a total of four days, which was a good turnaround time. I called AHS and the contractor showed up the next day. The young man who did the work was prompt, very pleasant and showed up on time. A part was ordered and he was there two days later to put it in. I couldn’t ask for more.

When Paul's Appliance Service came out for my range, they were not able to repair it. It's really an old range, which needed a thermostat and some kind of a pocket for the light because the light didn't stay lit. They called back and said they couldn't get the part. Apparently, it was not easy to get the part. I talked to American Home Shield yesterday and they ordered me a new stove. It's an Amana so it'll be fine. Within about 10 days, I could hear from the guy who's gonna come and install it and we'll go from there. It worked well and we were happy.

I had a contract with American Home Shield early 2003, and then I discontinued it for a while. I had an experience with another home warranty company and it wasn't good, so I went back. This time, I've been an AHS customer for a year. When my furnace has stopped running, it had a loose wire, I submitted a claim online. It was easy to find what I needed in their website. I submitted it early in the morning, but I spoke with the tech's office and I knew that he was busy that day, so it was about 5:30 in the evening when he came out. He was very good. He fixed it for us that evening, but it quit running again. He then told me it was probably a temporary fix, and he needed to get some parts and authorization for the repair. And so, he handled it very quickly.

Our expansion tank is only about a year old and it had a leak in it. There was some kind of defect. I submitted a claim for it to AHS and everything went fine.

We have a smart thermostat, and it kept telling us that our auxiliary heat was running for too long. So, we looked into it and it turned out that our normal heat had burned out. By the time the regular heat system was shipped out and ready to be replaced, the auxiliary heat had also burned out from running too long. So, everything needed to be replaced in the end. I did the claim online and the contractor was super helpful. If I had to do something that couldn't go through my home warranty again, I would definitely work with them again. We had to have an entirely new HVAC unit outside and a new heat pump inside, and they had to come out a second time because the part had to be shipped out. It took a little over a week from when the claim was filed to when everything was back on. It would have been great if it was done day one or any faster, but given all of the circumstances, I wasn't upset about the timeframe.

When I put a request in to repair the garage door, the rep I talked to on the phone said that it was covered. I explained everything in detail, that it was the garage door that was broken, not the garage door opener. But when the garage door people called me and found out that it was not the opener, which I had already explained to the warranty rep, they said that it was not covered. It was a pain because if the rep had just told me it was not covered right from the beginning, then I wouldn’t have gone through all that. I was in a hurry to get that door fixed too. However, when the light fixture stopped working, the tech quickly solved the problem. On the first visit, he determined that it was a fixture problem. And on the second visit, he brought the parts and fixed it.

I had an issue in my investment property and American Home Shield handled the claim perfectly. I like everything online, so I went ahead and did the claim online then stated there what the problem was. Immediately, I got an email or a text message saying that a person from AJ Bono Plumbing would be coming out. It was well-coordinated and I kept getting messages on the progress being done. The tenant living in the property said that all was professionally done, so there are no complaints. It’s all worth the membership.

Jason from Air Squad showed up on time, and from the time he got home, he went to the source of the problem and took care of it. He spent about an hour in there and he explained what he has done, and then it worked great. He was very pleasant and helpful. This is the first claim we submitted with AHS, and the only thing is that, with the automatic service, there is nobody to talk to. So, I just wish we can talk to a person. Everything else is great.

My dishwasher would not drain so I called and filed the only claim I've ever had in the 2 years so far that I've been a customer of American Home Shield. Dealing with the customer service representatives was fast. Then, a guy from Chaney Appliance Repair called me the next morning of the night that I submitted the claim and he made the appointment for the following day. He was here right on time and it also took him no time to get the solution done. Everything went great and it was perfect.

Axis has been here about two or three times and every time they come here, it’s like there’s a missing part or something of that nature. They just repaired my appliance about a week ago, and after 24 hours, I had the same problem all over again. I called American Home Shield and the service individual indicated to me that she would contact Axis. They made an appointment for today, but they just called me a few minutes ago that they might not be able to come today. So far they have been fine, but they have not been able to fix it, which I think is something very simple to do. I don't know what is so complicated.

The guys Home Shield sent out showed up when they said they were gonna be there, diagnosed the problem and had the dryer fixed in very short order. The longest it took was getting approval from AHS for them to go ahead and use the part that they had right there on their truck rather than have one shipped. The guys were very courteous and professional. I requested the service using the online deal and it was super easy. The process was very smooth and the timeframe was excellent too. It was exactly what we agreed on.

The heat would not turn on. The compressor outside would try to click on and would immediately shut off. The heat would come on for about maybe a minute and then it would stop. It was a wiring issue. R Harris came out and the technicians were excellent. They repaired the AC. It's an older unit, so it's on its last leg but it's working.

We've had a few things done and the contractors have been good. Recently the guy from Angel Appliances was very knowledgeable. When I set up the work order online through American Home Shield, the individual sent me a text message later in the day asking about my refrigerator, when he could come out and what the problem was. I explained it to him and showed him a picture. He saved a lot of time. He was able to order the parts by just looking at the pictures. So, he didn’t even come out until the parts were out, then he came out. He came out on a Sunday ‘cause it worked better for me, and he did what he needed to do and left.

A guy called me to explain about American Home Shield and what it covered. Then, he mentioned that it also covers rekeying for the locks. He asked me if I’d done that yet or if I thought about it. I said that I hadn't even thought about it. The people that I bought the house from gave me about 12 keys, but I never thought about it for safety reasons. He was very knowledgeable and explained why it was a good idea to have it done. When he mentioned it, I said, “Let’s go and get that done.” Submitting the claim seemed very easy. He was here in no time and had it done very quickly.

I submitted a request online for my refrigerator that wasn't working, and everything went well with the service. AHS sent Brooks Appliance Repair and the technicians were very professional.

When my disposal was not working, the contractors did a good job. They came out and had the part, and fixed it that day. I also had a furnace issue. The contractor came out and had to get the part. It was a couple of days later before the part came in and they installed it. When I had an issue with a dishwasher, I don’t think the guy really looked at it. I showed him where it was leaking, and he said that it was not leaking. Later that night, we turned it on and it was leaking again. I took more pictures and when he came back out, he said it was leaking. Other than that, the service has been good and submitting claims online has been easy.

The washer was fixed. The company came right on time and right away. It was a good service. I think it was something wrong with the water filter. But in submitting that claim, it took us, like, 10 months to talk to the representatives. We were doing it online and we never got an answer until my wife called, and she was waiting for 25 minutes to get answers. So, it took us a long time to fix that. The problem was that every time we went and try to do it online, AHS said that we didn't have any membership with them when we were with them for I think three years already. I was trying a different company too with other houses and it was the same problem.

The guy who came for my rekeying claim did a good job. He came out, did what he was supposed to do, and left.

American Home Shield sent Quality Appliance out and the experience was fantastic. It was very quick. The guys who came were very professional. Within a few minutes, they had everything set up, they tested everything, cleaned up, and that was it. Submitting claims with American Home Shield was a very easy process. One time, I had an issue, but I talked to American Home Shield and they were very understanding about it. It was the hot water heater deal and it was all straightened out. They’ve been wonderful.

When I bought the house, American Home Shield came with it and all I got was a phone number and account number so I don’t know what was covered. If I had known that a call for my dishwasher, which was an appliance, would have also covered my stove, which was also an appliance, I would have put it in. Now I’m gonna have to spend another $75 because I can’t get one of the burners to light. I didn’t know those things. I’ve gotten lots of emails, but I haven’t gotten anything that has given me some information about what the program was all about. I’m not happy about that part and I would have appreciated a mailed copy to my home address.

A friend of mine has American Home Shield and talked about it in a very positive way. So, when I purchased this home and a home warranty was gonna be part of the deal, I chose American Home Shield because of what I’ve heard of them. I had a rekeying request for them to change the locks on the property. And I called in because my policy was new, so it wasn’t available for online use yet.

I did the claim online because calling sometimes takes a lot longer. When you get older, you're not that savvy with tech stuff, but it was easy for me to file the claim. There was a leak in the toilet and in the faucets that come up from the floor with the water supply, so it was running day and night. It was a fairly new Kohler toilet, and the insides are different than they used to be. It wasn't leaking where the tech thought it was going to, and he had to get a different part. His name was Frank and he was very pleasant and knowledgeable. He got the job done, said goodbye and left.

We were having issues with the pilot light on the furnace. We would light it and it would stay lit for maybe a couple of hours. But then, when the furnace would kick on, it would blow it out and we wouldn't have any heat. I went over the phone to submit a claim, which worked out. I was able to go ahead and explain what was going on and what I needed them to come out and take a look at. We had it fixed within a day and a half of putting the claim in. Foxcroft came out and they diagnosed it right away. The tech had the furnace up and running within 45 minutes and we haven't had any issues since. This is our second claim and AHS has done really well getting it all taken care of.

The refrigerator wasn’t cooling and we couldn't fire it up. It had to thaw itself out. I called at 7 o’clock in the morning and had Fidelity Appliance Services that day to take care of the problem. The guy said to wait 24 hours. I waited and found that where it had frozen over the coils, there was some water under the refrigerator. He explained exactly what was gonna happen and it did. In 24 hours, I fired it up and it has been working fine.

When my initial call for a plumbing problem was placed, it seemed ages before a plumber could be allocated to look at the problem. And because it was before Thanksgiving, I was allocated someone for Tuesday. I tried to accelerate it for someone to come around on Saturday, which they did. When Plumbers Inc. came, I was told that someone gotta go on the roof to do the plumbing, which was ludicrous. So I asked for a second opinion and the contractor came around. At the moment, I've still got a plumbing problem. It's almost a week and it's not yet resolved. I can see my renewal comes up on the 14th and looking at all of the experiences I've had so far, I'm asking myself if I'm gonna renew for another year. But other than that, AHS also sent Stanford Electric and they were very professional, courteous and they knew what they were doing so that was good.

My trash disposal wouldn't come on and it started to smoke, so we unplugged it. And then, the spigot would only turn partway, it wouldn't turn all the way. So, a plumber came out, somebody was with him, and checked a couple of things. He has this little tool. He said something was caught in it but we couldn't see anything. He pushed from bottom with this little tool and there was a tiny piece of plastic caught in there. He fixed that and he showed me how to do it. It was an easy fix. And the other thing, he said it was probably too many minerals built up. Unfortunately, I'd have to replace the whole thing but I haven't. I'm just working with that. The plumber was excellent. I've had AHS for a while and I've always been pleased.

The water heater in my mom's house stopped working. My daughter called Home Shield to submit a claim then she had to go online, so she had to do it twice. Then a guy from Universal Plumbing came out and they brought the water heater out. He fixed it, she paid him, and then he left. I pay the AHS bill for my mom's home and we've had AHS on it since about 3 months ago. I already had a warranty provider and we had trouble with this other one because they came up with some crock-and-bull and they got rid off all of us down here in Kentucky 'cause we live in a little country town. So I had to find another company.

Since September, we've been with American Home Shield and I'm grateful for it. This is our first home and it's been a nightmare. We found out this morning that the kitchen sink was leaking. When making a claim, anything that I can do quickly online is fine by me. We had a heating issue and AHS sent out United Air Temp. My mom and husband were home first because I was working late. They let the technician in and he checked everything. Once he did the tests for the leak, he found out the outside was leaking. He could fix the coil on the inside piece but it would need to have Freon pumped in once both were fixed. That was gonna be more than we were ready to spend. And because of the age of the inside unit and the two-year-old outside unit not being sufficiently capable, the tech said that if it was leaking after two years, then it was basically a sub-par piece of equipment that the previous owners put in just to sell the house.

American Home Shield's claims process is easy and user-friendly. The online process is simple. But I found it very difficult to get information from the representatives when I called the phone number. I've also had a few problems with the first couple of claims I've had to file. Some of the vendors that are hired by AHS are not good and some of them are. It's a hit or miss. The first one was garbage. It was a rekey and he installed my doorknobs loosely, and now I have to pay to get them fixed. The second guy was an electrician and he did a great job. He was in and out in 20 minutes and he was very professional and nice.

The handyman was at my house. He owns a bunch of properties. That’s what he does for a living. And then he told me about American Home Shield, and I thought it was incredible. He has 10 or 11 properties and he said it works great. They’re there when you need them. So I thought, “Yeah, why not? “ The first time which was for the air conditioner, I did it over the phone. But I had to cancel that one because it wasn’t needed after we figured it out. We just cleaned everything up, and everything was okay. The AC has been good since then. And then, I did this one online and the contractor called within a few hours. They were gonna come within two days. I pushed it back a little bit more. It was a weekend. The contractor took care of the issue very well.

My first experience with American Home Shield wasn't great. I've had three different technicians come out for one issue. The first said that he fixed the blown fuse and that we would get heat, but we didn't. The second guy said that the Georgia Power Credit Program was not sending a signal to the furnace. The last issue, which we’re experiencing right now, is with the zone panel. It is still not solved and we don't have heat. It was out on order today, so hopefully, it’ll be here Friday. The first contracor was okay. He explained things to me. But because I don’t know much about these things, I feel like they were not all the right answers after speaking with more people that are familiar with the job. However, customer service with AHS has been great.

Pop-A-Lock was sent out to rekey the locks in the house. The guy worked the whole time. I only had three locks that had to be done, so he was done in no time. He did a great job and I gave him a tip. Everything was fine.

Everything has been great. Submitting claims is pretty easy. The inside of the washing machine was rusted and the top of it was completely rusted off. The Surfside Appliance Repair tech came out and looked at it and determined that they no longer made the part that would be required to fix it. So, he put in for it to be replaced altogether, and that’s what happened.

My fan heater wasn't working and there was no hot air. I called American Home Shield and H & C Electric came out and fixed my problem.

The scheduling experience was way better than expected. The heating had already been out for a few days and I had been lazy to call, but I did and Metropolitan came a couple hours after, which was really nice. I need to call them back because the furnace is making weird noises, but the techs were super-professional. They had the parts on hand that were required to fix it. They had it fixed in about 30 minutes, and it was clear that I had already paid the deductible to American Home Shield and didn't have to pay for any of the service call elements.

I have an electric dryer and it was making a strange noise. Submitting the claim to American Home Shield was very easy to do online. They emailed me right away and said that a serviceman would contact me. Sears was sent out, and I was very well pleased. I've had them before as well, and they were very good. The tech told me it was a belt that needed to be repaired and he did it right then on the first visit. Since the repair, the unit has been doing wonderfully.

Overhead Door Company came by and they fixed my garage door opener. When we moved in, for some reason, the garage door wasn't working and apparently it was some wiring. I submitted a claim through American Home Shield online. And then, somebody called from Overhead Door to set up the service appointment. The contractors were really professional and nice. They were awesome. Everything's been great since they came out. I've been trying to tinker with it myself and hadn't had any luck, so I finally gave in and put in the service request.

Having AHS, I don't have to look around trying to get people to come here. The contractors have been pretty good for the most part, although I've had a couple of lemons. I had A & A Heating and Cooling and they were on time, professional, and did everything I asked them to do. I like to call up and talk when I submit claims. It's easier sometimes to just talk to an agent. But the prices are getting pretty pricey for us as far as the copay and sometimes, talking to an agent is rather hard. I'm 20 or 30 minutes on the line waiting for them to pick up because they're either on the other call or doing something else.

I've had American Home Shield since I bought the house and moved in last year. And when there was a situation with the heat, they got it handled. Aire Serv of Lorton took 2 times to come, but they ended up doing the right thing.

I was a little irritated at one of AHS' rulings on one of my claims, for the toilet tank. I’ve lived in the house for six years, and the toilet tank all of a sudden started leaking. My plumber wrote it up as, “The toilet bowl’s cracked,” and he gave a reason, “probably over tightened at installation". So, American Home Shield ruled that that was not normal wear and tear. For me, it was wear and tear because, regardless, it didn’t start leaking for six years. They didn’t approve it. I didn’t have time to deal with it so I went and bought a new toilet. Other than that, I’m pretty pleased with American Home Shield. I’ve had them for over 20 plus years in most of my homes. I’ve had Prime out for two different calls, for the toilet and for the faucet, and they were all good.

Submitting a claim online through American Home Shield was good. It tells you who the contractors are and that you will hear from the shortly. Bluepoint Pool Services had to fix the heater that heats both the pool and the spa. I didn't get to meet the contractors because I wasn’t home, but they were very courteous on the phone and very professional. They also followed up with me, both the individual guy and the people from the office. Everything has been performing good since they have been out. AHS is very satisfactory. It makes me feel good that I just have to make one phone call or one inquiry and an issue is all taken care of.

A Realtor that was representing me recommended Home Shield and so far, they've been great. They've taken care of everything that I've filed claims on. One was when the heating side of the central heat and air system wasn't kicking on. I went online and submitted a claim and somebody contacted me with the service provider within 24 hours. A-US Air Conditioning came out and they have excellent service. Everything has been operating perfectly since the repair.

Total Air came out to look at my AC because it wasn’t working. I went online to submit my claim and it was easy using American Home Shield's website. They sent the contractor immediately. It was amazing. He asked me what exactly was wrong, and then he went to the back and he found the problem out in less than 20 minutes. He showed me, if it happens again, exactly what I needed to do, which was good. It was like it's just a flip of a switch.

I couldn't open the garage from the outside or the inside. It messed up. And so, American Home Shield sent a company out and they had to replace the panel in the motor of the overhead garage track. The contractor was inside when he pushed the button for it to go up and go down, and it worked fine. But then when I got out on the street like I was coming in, it wouldn’t open. I called them back out and they came and they said, “It’s electrical interference. You need to get a different bulb,” which I did.

I had a problem with my kitchen sink faucet and the garbage disposal. Within 15 minutes after I submitted a claim online, I got notification from the plumbing supplier. And within about 20 minutes, we scheduled. In less than 24 hours, the Sigmond Plumbing Company had technicians in my place and they were very prompt and professional. They fixed whatever had to be fixed but we have to order the faucet and they will come back to install it. I was very happy.

I had three different claims. It was for my washing machine, my range and my cooktop. I called because I couldn't get the claims online with multiple appliances. The first contractor did not even touch the oven and knew exactly what my oven was. He was very intimidated by it and didn't tell me anything. He said he would have somebody else come out. Finally after I questioned him, which took another two weeks, he did order parts for the washing machine, but he didn't even know the serial number so he had to keep calling me back to get information or pictures of my machine. But the second contractor was fantastic. He knew how to work on all the machines. The oven still doesn't work though. I was without an oven for almost a month and a half. They'd repaired it and now, it's out again. American Home Shield's service and getting the contractor out to me were not very good.

I call to file my claims and the customer service is good, except that if I can't understand their English and I ask to talk to someone else or a supervisor, they will not do it, and that disturbs me. If I can't get my point across, it's hard to talk to somebody if they're talking and they won't listen to me. So, I should be connected to a supervisor if I ask to talk to a supervisor. Also, I already recommended them, but I won't again for a while 'cause one of my friends did not get the kind of service that she should have received.

I had a microwave problem and it took me over two months to get it fixed. So, it has caused me to reconsider about renewing my American Home Shield. But with the plumbing one, Stallion came right on out, were out within a couple of days, and made the repair. The people that did the plumbing did a great job and they had the parts readily available. They replaced the cartridge. When you consider how slow American Home Shield is and their contractors, I was extremely pleased for how quickly they came out and made the repair. I've been with American Home Shield for over a year on this new house. I have another house where I had an account with AHS, too, for 10 years.

Once I figured out how American Home Shield works, it has been good. All the repairmen have been good. When Modern Plumbing came out, they told me what was gonna happen, and they followed up on that, and that was what happened, and it’s been very good. The furnace claim was the most difficult, and that wasn’t with the service people, that was with American Home Shield. Getting it all lined up was ridiculous.

When we had a washer issue that couldn’t be repaired, American Home Shield gave us a check to buy a new one. Between the time I filed the claim, the guy came and looked at the washer, and AHS couldn’t get the parts because it was too old, about two weeks passed. Everything went really well.

I called AHS because the water was leaking underneath the sink in the bathroom. They said they'd send somebody out. The contractors called on a Saturday, and it was Tuesday they said they'd be there. So, I had to quit using the sink in the bathroom which wasn't too big of an inconvenience. I had two different instances with the customer service of AHS and they've been very helpful both times.

I called in my claim to American Home Shield and everything was recorded, so there were no mistakes. The reps were good and they told me what I needed to do and how I was gonna pay. They also gave me a confirmation of when they were gonna go ahead and told me the technician was coming out. So, they were on it every step of the way.

I have called American Home Shield to come take a look at my ceiling fan. It took about 2.5 weeks for someone to come out. The technicians were polite and noticed my ceiling fan isn't serviceable anymore so they requested AHS for a new fan. The next day I get a call from the contractor saying everything was covered and I would be getting a new fan with a remote control but because I cannot use the same fan brace that is in the attic I would have to pay for that because that is a modification. AHS does not cover modifications. American Home Shield will cover a fan with a remote when I don't need the remote because the same fan they ordered has the option of not having the remote control attachment. The fan cost almost 100 dollars more for the remote.

Thanks to consumer affairs and the great employee who responded to my complaint the issue was resolved! I got a smile on my face.

Poor customer services. The company refused to cover major plumbing issue, and charged me 100 dollars front fee for 5 min technician evaluation job. I thought American Home Shield is all about customer satisfaction, but it is all fraud. They are all about money. I will not recommend this company to anybody.

I am a 10-year customer of American Home Shield. They recently denied my pair of my washing machine over items that a previous contractor had broken. A button and the frame not being reattached correctly. They will not repair my washer because of this. They never call you back and they never follow up. All they do is take your monthly payment. They will not even send me out the denial of my covered item. They leave you in an endless loop and never follow up nor care about your issues. If you miss a payment though they will definitely call you. Avoid this company at all cost.

One of the motors of my HTG burned out and Best Care Home Services, AHS' contractor, came out to do service. Everything went well and they did a good job. Eight years ago, when I was getting my other home, AHS' contractor came and did something there. I wanna stick with AHS 'cause they have people out pretty quick. They do what they need to do.

My brother has American Home Shield and he thought it was good, so I went by with his recommendation. I also started another home in California. So I have two accounts with them. I called in a claim for my hot water heater. Pruitt's Plumbing came out, and they replaced it. Everything went fine. I'm very satisfied with AHS.

The contractor that AHS sent out was amazing. I told them that I was gonna be a few minutes late, and they were nice, and they waited for me to get there. They might’ve been there 5 to 10 minutes before I got there, which wasn’t too terrible. It was the second time that they came out since we were still having an ongoing problem there even after they originally did the cleaning through that pipe. The original guy came out along with them. They pulled out my washer and dryer, disconnected everything, and then plugged it all back up.

My washing machine went crazy and was making a lot of noise. I submitted a claim with AHS and it took them three days to send someone out after I filed it. The tech came out, looked at the washing machine, and made a decision that it was beyond repair. A day and a half after that, they got back in touch with me and I was kinda surprised at how good the job they did was. Maybe they were gonna try to repair it, but they went beyond repair, so I got a new one and it didn't come out of my pocket. But I talked to the delivery man and I won't get it until tomorrow. Other than that, whenever I have claims, I'm much better calling and speaking with someone at AHS. I don't do the online stuff too well. And when I called them, I had a hard time understanding the first rep that I talked to but on all the other times, I had a great experience with their reps. I already talked to my brother about AHS and I had to give him the number to call.

The tech from DMV Pro Tech came in on time and he finished up quickly. It wasn’t anything drastic where the refrigerator was not working, but it was going that way. We had family come in for the holidays and I did not want the refrigerator breaking down. The guy was very good and professional. Overall, American Home Shield is good.

I usually do claims submission by internet and for the clogged sewage pipe that I had, Steven Mills Plumbing came out in about two days after. The contractor took care of the issue really quickly too. The pipe only took 10 minutes to get unclogged. Then when my toilet seal got busted because of the drain line backing up, he put in a new wax seal for me, which was very nice. He was very professional. Everything is working great now.

My dryer stopped heating up and the experience with American Home Shield for the claim went good. It took a few times for the contractor to fix the dryer and that was the third time they have come out. It was kinda like a little fuse inside the dryer. The part was new but he was not sure why it kept going out, but he put another part in there and it fixed the problem. Since the repair, everything has been going great and the dryer has been working perfectly. The technician told me to let AHS know if I had any problems within 30 days but I haven't had any problems with the dryer. The contractor did a wonderful job. I love InterTech Maintenance and I like it when they come out and fix because they're always professional and nice. I request them to come out. AHS also fixed my icemaker and my washing machine and they are taking care of two of my family members already.

I filed a claim to American Home Shield for the heater that would just go off and then, we'd have to turn the breaker off and then restart it. They sent out Comfort Air & Heating and they never did find the issue with it, but they did clean the sensors. So maybe that was it, because since they've serviced it, I haven't had any issues with the air conditioner nor the heater. Everything has been running fine. The tech was great. He was really helpful and he seemed very knowledgeable about what he was doing. I've had American Home Shield coverage for two years now and I would definitely recommend them.

About a month ago, I was at my vacation home and noticed there was water in the basement. I contacted a local heating company because I know American Home Shield takes quite a few days to get there and I wanted to get it done right. The gentleman said that there is a lot of rust and it’s eating through my boiler. Eventually, all that water is gonna give way and my basement is gonna flood so I need a new boiler. I called AHS and they sent a contractor out. We waited for him to respond with his diagnosis. I had his cell phone number and contacted him personally. And day after day, he’d say, “I’m doing it right now.”

We had our HVAC come out and AHS sent out Tin Man Heating. The tech looked at our problems, ordered the part that was needed and worked on our equipment. Everything went well. Another time, we had a plumbing claim and the tech they sent looked at the problems I called in. He started working and found that he had to go order some part because what he brought was only standard equipment. When had to work on one of the water heaters, the blow-off valve was of a different size so we had to order that as well. That tech took care of all the issues, was in and out in no time and did a good job. On top of that, he also fixed our toilet and it now flushes correctly. He was friendly and attempted to get things done in a timely manner.

Three out of the four toilets in my home were backing up, so the stoppage had to be cleared. I answered the online query and the claim went fine. Herbert Plumbing was expedient. In fact, they moved me up on their schedule just to take care of the situation. Two of them came and both were professional.

AHS couldn't find anybody who would fix my disposal. That time, I had a neighbor as a contractor who came over and fixed my issue for me. More recently, I submitted a claim online to AHS for an exhaust fan. AHS said that they would contact a contractor and Choice Electric Heating and Cooling came. Their tech has done three or four different jobs for me and I've been well pleased every time. I enjoy having him come out. He's very efficient and gets the job done. If he doesn't have the part, he tells me and goes from there. Things have been excellent since the repair.

We submitted a claim to AHS online for the repair of the ice maker in our refrigerator. It was easy to fill in the claim and they said that their contractor would call and set up the claim within the day. Express Appliance Services LLC came and provided very good service. They've been out several times to try and figure out what's going on with the ice maker and it's still not working. A couple of times, they replaced the ice maker itself, the temperature sensor and the water valve. Still, they're very courteous and professional. They've been very thorough and are doing their best to try and figure out what's going on.

Centurion Plumbing that came out was very good. I like the fact that the tech found out what the problem was right away and he was fast. He was only here for five minutes. It was just a screw that was stuck in my garbage disposal. American Home Shield was recommended by a friend and I've been with them for about four months now. The reps I spoke with were really good. They took all my information and charged my card. They were really informative of who would be here and what their names were. And so, the experience was very good.

When I first bought my house back in 1995, the previous owner had American Home Shield. We got it then and found it to be quite helpful in replacing the appliances because the appliances were quite old. Being a new homeowner and not knowing very much, they stepped right in. Over the years, finances got bad so I had to drop them, but when things got good again, I said that I needed to go back with AHS. In previous times, whatever we needed to be done, they were very punctual in sending someone out to repair whatever was broken and they have not changed over the years.

When I first started with American Home Shield, I was with them for about four years. I then had an issue with them and they wouldn't correct the issue so I left. I tried two or three other companies but they didn't measure up. They send a person out here to repair something and the person would just send them a notice saying that the unit was old and they refuse to repair it. So, I came back to American Home Shield about five months ago. Having a home warranty saves money. I've had a heating issue and American Home Shield's contractor was dispatched, and it was very efficient. They came, repaired the unit and they were gone within 30 minutes.

My refrigerator wasn't working one time. The first guy sent by AHS from AA Dependable made some adjustments and had to order a part. However, he ordered the wrong part and the second guy who came had to go back and reorder it. Somebody came again to put that part on but then discovered that my refrigerator needed an ice maker. So, he ordered that and came back and put that part on as well. It took AA Dependable four times to fix my issue but they got it right.

When I called a claim in to American Home Shield, the contractor who came did a great job. There was a spigot on the house that drips and it was wintertime. I needed to shut off the water, but I couldn’t. I had to get authorization and then schedule the repair so the contractor had to come back out.

We had our microwave that would just beep. So I guess the panel was going out on it. This was the first time we've ever done a claim, and it went very smooth. AHS was amazing. I called it in and it was easy. They ended up replacing my whole microwave. I was also able to get on the phone with someone and the lady was very helpful.

I had a fridge that wasn’t working and I submitted a claim to American Home Shield for that as well as for my trash compactor in the sink. I called them both in at the same time and the claim was dealt with as one but they ended being two different workmen that I needed. The workers who came were very professional and did what they were supposed to do. I have both things working well right now. The experience went okay except for the timing when things happened. I waited all day and took time off work but nobody came. Then, about five minutes to 5:00, the contractor called to say that it would have to be rescheduled, after I’ve already wasted my day. It didn’t happen in the right time frame but it was solved eventually and I got the service I anticipated.

I have been with AHS years ago, and then I stopped. I didn't use them for three or four years, and so I got rid of them. As our house is getting a little older now, I thought it might be a good idea to get back because they always did a great job for us. When we had a heating problem, American Home Shield sent someone out there. He didn't, however, know what was going on. He said it was fixed and it didn't last an hour. It went back to doing what it was doing.

We had all the locks changed on our new home purchase and the contractor came out really quickly. He was very professional, conversive and friendly. One lock was sticky and he went the extra mile and replaced it all, which was beyond the scope of the service. And that was very nice of him. All in all, it took him about an hour and a bit to get everything taken care of. It was a great service.

The contractors that American Home Shield have sent us seemed to have been pretty darn good. Right now, our refrigerator is being worked on through them. And we were without a refrigerator. Instead of just going ahead and getting another one, they're ordering the part. AHS is more into ordering and replacing parts than they are in just going ahead and getting something and replacing the whole unit. We were a little disappointed that something that is 20 years old got repaired instead of replaced. That was on the dishwasher. So far, two of the people they sent out had said, “Well, the whole unit needs to be replaced.” And when they turned in their trouble ticket, AHS had them order a part. But we’ve had a pretty good experience with AHS. They're sending somebody that knows what they're doing.

My first claim experience with AHS for my heater was horrible. The first company they sent, Three Brothers AC and Heating, was full of crap. They checked my heating out and the tech said he didn't know what was going on. He said he couldn't do anything and that it wasn't an electrical problem but a problem with my furnace. Three Brothers left and said they weren't coming back. The last company that AHS sent was great. They were able to diagnose and fix my issue. The tech said that all Three Brothers had to do was try and that they didn't want to put in their effort. The last company went above and beyond trying to make sure we had some heat. They had a piece ordered and came back out to install it all in a great timeframe. It was a good experience and now, there are no more cold nights for us.

For my last claim with AHS involving my garbage disposal, the tech was at my place for five minutes, stuck his hand down the disposal, ran some water, said it was fine and was gone. The garbage disposal starts up okay but then sometimes, it acts up. It rattles some as well as growl and has a high pitched sound. I don't think it's totally fixed.

I was having some issues with my furnace upstairs and it was the kinda problem that you think is something but it’s something else because it all ties in together. I called it in to American Home Shield and Myers Comfort came out to my home. They located the actual problem so they gotta order a part, bring it out and put it on. So, everything is good. The customer service reps from AHS got on the ball every time and did what they were supposed to do. So, I’m very pleased with them. The contractors were experienced people so I had no problem. My year policy would end on the 28th of this month because we just purchased the house last year, and I went ahead and ordered another year’s worth of service with AHS.

Our water heater leaked out onto the garage floor. We did the claim online to American Home Shield and the technician came out the following day. We were happy with him. We needed a new water heater but it took a few days because it was right over Thanksgiving. We had to wait to get the city permit and a few other things because of the holiday but it is all taken care of now.

Twice, I've had a good experience with American Home Shield. They stayed with my concern until the repairs were done properly. They had my air conditioner repaired, which was about fine for me. And the faucet repair was fine too. I was happy with DeLuca Plumbing's service. The first attempt was to repair the faucet with parts supplied by the original manufacturer. When that didn't work, they ordered a new faucet and installed it properly.

A-American Plumbing came out for the toilet, which was running all the time and didn’t flush properly. I called American Home Shield and my interaction with the representative was very good. It was very easy and helpful. They said I would be contacted within 24 to 48 business hours and I was contacted within 24. Then the issue was fixed later that day. It was quicker than I thought it would be. The problem was that we couldn’t turn the water to the toilet all the way off. So the contractor took that valve apart, put in new washers then put a new tank valve in. He also put in a new lever and now the toilet works perfectly and very quickly. He was in and out of here in 45 minutes, maybe less.

I did a claim with AHS over the phone and got excellent service from their reps. Their contractor, Two Brothers Plumbing, did not call me though. I finally called them and they came out on the first date I gave them. My renter said they were really great and everything's good.

Our door was sticking. When it would go down, it would be really heavy. It would clunk. And so, we wanted to make sure that the rails hadn’t moved. We wanna make sure everything was up to code, and we didn’t know how that was happening. I went online and submitted a claim to American Home Shield. It was easy for me to navigate through their website.

My heat pump wasn't working one time. I phoned in a claim to American Home Shield. I asked them to send Comfort First ‘cause they service my unit anyway twice a year. The contractors sent by AHS so far have been reliable and courteous. If I'm not happy with their service, I just call American Home Shield and they send their contractor back out.

I've been AHS for several years and they've been doing a good job. When submitting a claim, I do it online and it seems to be faster. But sometimes it doesn't work and I resort to calling but I gotta wait a long time to talk to somebody. Recently, they sent Indoor Comfort Experts and they came out twice within a week. First, they worked on our air handler and about a week later, they came out and did some work on the smaller unit. They wound up replacing the larger unit air handler.

I didn't have any power throughout the entire house on my hot water, though I did on my cold water. I submitted a claim over the phone with AHS and they responded very quickly. They sent out a tech from WesTech Plumbing and everything is working fine now. Other than that, I am curious why the rate keeps going up every year. I've had American Home Shield close to eight years on this house and another house I had in San Angelo, and from when I first started, the rate has gone up about $10.

Somebody from ADA Repair came out and said the old washer was no good, so American Home Shield got me another one. They delivered the brand new on Monday but the washer is not working right. The spin cycle shakes all over the place. So, I called Home Shield and they will be sending somebody out again next Monday. It’s just getting frustrating that the new one doesn’t work. Other than that, all the people who came out were all very nice, including the ones who installed and the one who was here checking.

We bought our house 2 weeks ago and I filed a claim with American Home Shield for my locks. I called and everybody was so nice. A tech from Pop-A-Lock of Baltimore came right on out and did it. He was terrific and I love him right off the bat. But the lock on the patio door is kind of off and the bolt won't slide through when one turns the key to open, so my husband will take care of that. Still, the experience was very nice.

All-American Plumbing and Rooter came out for our plumbing issue and they were professional and nice. Unfortunately, the hot water is what the hot water is. But the guy fixed my sink to give me a little more pressure and it was done very quickly.

My washer claim experience with American Home Shield went well. The washer was not working right. The service we got from Accord Appliance was great. The tech replaced the part right away on the spot, and it's working properly now.

We purchased a house, for sale by owner, so we needed a home warranty and American Home Shield was a reference from somebody I knew. Making claims is very easy. We go online and the website is user-friendly. When we had Keith Powell Heating & Cooling come out, they asked me what the problem was, assessed it, found a solution and fixed it. It's been great.

American Home Shield is always good. A co-worker recommended them to me. I've been with AHS for three years now and it's easy and simple to file a claim. I just go online, type it in, and someone contacts me. I get an email and contacted by phone. We set up a time and wait for someone to come out and help me. I had a claim recently with my washer and dryer, and the service from Fix My Appliance was great. They seem to be on top of it. The washer started leaking again, but they came right out and found another part that they ordered. They're supposed to come back out to replace that.

The refrigerator was leaking and making a lot of noise. I called it in to American Home Shield and the contractor they sent was extremely good. He repaired the pipes that were leaking and he taped something there. It was an excellent experience.

Contractors with American Home Shield are hit and miss. But Certified Heating & Air's service was fantastic. They came out, assessed the situation, picked up parts, came back and fixed it, all in one day.

When I heard some water coming down underneath the house, I went to my crawlspace door and found out there was a broken pipe. I got American Home Shield's customer service number and called them up. They told me that they were calling the contractors and that the contractors would call me sometime that day or early the next day. The contractor called me the same day and came the next day. The pipe had worked itself to loose from the fitting. They screwed the pipe back up and put another belt out where the belt that was holding the pipe up had broken. I'm happy they resolved the issue. I was over elated.

Everything went wonderful on my recent claim with American Home Shield. Our garage door wouldn’t go up, for which their contractor came out and really did a good job. And it didn't take very long. I have kept renewing the warranty, from when I bought it in 2014, because I felt it was something that was definitely needed. Only, I am supposed to have a $75 credit and they said I wouldn’t get charged for November, but I still got charged for the November bill.

A guy from Cactus Garage Doors fixed the sensor in our garage door so it's perfect now. The guy was a really nice gentleman.

Submitting a claim to AHS was great. We had an air conditioner unit that wasn’t working. They sent out LA Standard HVAC and the techs from there told us what needed to be replaced. They said it would take a week to get the part needed. They got that part, came out again and installed it. So far, the AC works great and we're very satisfied with our experience.

The dishwasher stopped working so I went online and filed a claim. The process was seamless. We scheduled the service with Bare Appliance and they were out within a day or so. I really liked the gentleman they sent out. He was very knowledgeable and willing to explain what was going on. I'm gonna use them again.

My AC unit was making some noise, and I wasn't sure if I should be using it with the noise it was making. I went online and submitted a claim to AHS. It was pretty easy to use their website. The contractor was good. He contacted me immediately and showed up on time. He checked everything and then he said it was not the unit itself, it was just the ductwork that was making something else and started to make noise. I've been with AHS for at least three years, and I don't like the price increase in my monthly payments.

I've had a policy with American Home Shield for years and I don't find them to be very responsive. They should make it easier to get in touch with somebody. They do a great job online, but if you need to make a phone call, it's really frustrating and difficult. If you have a problem with the contractor, that's frustrating too. With certain claims I've had over the years, I feel like the people they've sent out are marginal at best, and they've replaced several things in my home with substandard equipment compared to what I had that broke. That is not satisfactory, like when I have a well-built water heater and they replace it with a piece of garbage water heater.

The refrigerator was under warranty and it took LG two and a half weeks to get us the part even though Gloria at Air Cool was calling every day. LG gave her three different claim numbers because she kept calling back, and they kept saying 48 hours. She called back in 48 hours and they didn’t have the part. They finally got it at 5 o’clock Monday and installed it at 9 o’clock the next morning. It was the Wednesday before Thanksgiving. Gloria was great and it was a good experience. Air Cool was fabulous and a great resource for American Home Shield.

I wanted to be prepared if something happens to go wrong and American Home Shield was referred by a friend. When I submitted a claim, everybody was very courteous and everything ended up being taken care of. I was given all the options that I had once they came to check and see what was wrong. I couldn't have asked for a better service. The oven in my stove went out and it happened to be the control board. There was no replacement for it so they had to try to get it replaced. After the technician installed it, it still did not work but a couple days later, it started working. When I called American Home Shield to let them know that it was working, they said since the technician said it wasn’t working, they had to go ahead and replace it. It was done immediately so that was great. I was very pleased with the prompt service that was given to me and how informative and polite everybody was.

American Plumbing Service took care of the plumbing issue. It was fabulous. They came in and I told them what happened and what was going on, and they looked at it and the technician said it was plugged in, but there was no power to it. He could tell that it was bad. He called the office and he said since there was a rate on cover on there, it would be an extra $150 that I had to pay out of pocket for them, which I did. They went ahead and replaced it, had everything back down. They were quick and efficient. They brought down a bag and put the old sump pump on it, wrapped it up so it wouldn't get all over my floors. They did a very good job. They were very professional. I also asked them if they didn't mind looking at my other issue and the technician said sure but that I still gonna have to file a separate claim if it was bad with my homeowners.

Something happened the last time I used my washer, and it was making a weird noise and smell. It didn't drain all the water out and spin. There were a couple cups of water in the machine, and my clothes were very wet. The tech took off the cover and he did some vacuuming underneath, and he replaced a pump. He had the part in the vehicle, and now it's working great. I’m very happy with the quality of the people that have been authorized to come out, and the response time.

We had had a plumbing issue where AHS sent Hardy Plumbing Company out and the techs did well. We have AHS for almost 15 years now and their claims process is easy. I typically submit my claims online and so far, the contractors they sent out have been okay.

I usually call in to American Home Shield and they’re professional, courteous and they put me in touch with somebody fairly quickly. Air Pro Master came out to work on my thermostat, and the tech was on time and he took care of the problem.

Some of the reps at American Home Shield sound very knowledgeable. But some of them don’t. The first time that I have other issues, the rep told me, “Let me see.” And the way that he said it, it really should be done. The company came three times to my house but they did not fix the issue until the third time and that really got me upset. The second time that I called American Home Shield, the rep said that they would check if they covered that part. I told the rep that according to the contract, it should be covered. The rep then replied that they didn’t know if it was going to be covered, so it needed to be approved. I didn't like that part.

I have been trying to resolve an issue with my basement drain for over a month now. The first plumber came and reviewed the work and was approved but they could not handle the problem. The second plumber came, reviewed the work and was approved but they went MIA, just stopped answering calls from either us or AHS. The third plumber they sent was ready to solve the issue and AHS denied them. They input a completely different issue into the system. They did not input the information the plumber gave them. To cover their mistake, they even tried to argue the very definition of the task which was incorrect. My issue has yet to be resolved. This could have been easy had the representative just listened to the plumber and maybe read the diagnosis back to him to clarify as this has already been diagnosed twice.

Although it took a very long time to get this escalated with American Home Shield, they did resolve this fairly for us and we were able to get a new fridge. Hopefully next time we have a problem with an appliance we won't have these types of issues.

Our contract was due to expire August 27, 2019. Back on July 19, 2019 I contacted AHS and informed them that we were going to sell the house so I didn’t want to renew for an entire year. The representative stated that I could go on monthly payments so I did. I called today to cancel because we sold the house. The real estate department representative informed me that our contract renewed yearly back in August but we were put on monthly payments instead of yearly. They charged me an early termination fee which was equal to one month payment! Had I been informed of this by the representative back in July, I would have not renewed. Poor communication! I will never use this company again!

We paid them monthly for years. We had a leak in the waterline of our refrigerator. The water leak damaged the wood floor behind the refrigerator. They came out. We paid the 75.00 co-pay. We were told the issue was fixed. We had the floor repaired. The refrigerator continued to have the same issue. Unfortunately because water was pooling under and behind it we didn't realize there was still an issue until we moved the refrigerator. Long story short. 4 service calls, four people telling us that this time it was fixed. Refrigerator wasn't fixed. The wood we replaced is again destroyed. We just bought a new refrigerator. Not only did they not fix what they were paid to fix, their negligence caused a bigger repair.

Please do not give your credit card or banking information. This company was suppose to bill me monthly. They went into my account and took a full year of premium out of my account. $549.88 to be exact! After the error was recognized they told me it would take 10 to 14 days to be reimbursed. After calling several times asking to speak to a supervisor and extremely long hold times. I was automatically disconnected without speaking to a manager/supervisor. I contacted my bank for assistance. Please do not be swindled by this company.

American Home Shield is a money trap. I called in for service for a leaking water heater and they sent out a repairman the next day. The water heater needed to be replaced and AHS would pay for it. So far, so good right? BUT the repairman said installing a new hot water heater required “modifications” like hooking back up the water lines, temperature pressure lines, turning gas back on and putting in a vent. These modifications came to $850. American Home Shield won’t pay for modifications— which is exactly why the plumber called them such, obviously. AHS won’t let you shop around either, so you MUST pay whatever the contractor wants no matter how ridiculous! So when I called to cancel my warranty, I was told I would owe AHS money! AHS is a fraud and deserve to be put out of business. DON’T make my mistake. RUN!

Our water heater went out so I contacted American Home Shield the same day and put in a request for service. I was contacted the same day by the service provider Tao Home Construction and we were able to get someone out that evening within 15 to 20 minutes. He told me his name was Max and he did a wonderful job. He had the problem diagnosed, repaired, and was on his way. He was really a nice guy. So, everything got fixed, they did not have to replace the water heater at this time, and it was a really good experience.