American Home Shield Reviews

Our refrigerator was making a lot of noise when we were dispensing water. Axis Appliance Repair put in a new hose in the back and they fixed the issue. Overall, the claims process is simple, but sometimes it's difficult to understand what is and isn't covered. Although I'm paying every month, I may not be covered on some of the more expensive repairs that I have to do. I don't think it's specific to American Home Shield though. It's with all these companies.

I had a dishwasher that went out in July, and we just got it replaced because Home Shield couldn't find the parts. And then I had a microwave that went out. That took two months to get parts for and get it repaired. It has been a nightmare. I would like to not be on hold if you have something that does not fit under the drop down menu online and it's something that you have to discuss with them. For instance, I have two commodes that have an issue. Something like that, you can't put on there. You have to call and then it's an over an hour wait. And then if you do have a claim, you're told that you really can't get any help from a supervisor or someone in management because they're working from home and they don't have the supervisor’s phone number so they can't reach out to someone to help settle the claim. You have to end up going, like I did, to the Better Business Bureau because you can't get satisfaction taken care of there at Home Shield.

The water heater was overflowing into a valve on our porch. The claim submission for it was very simple. A technician came and saw the issue. Apparently, there was a bad valve so he fixed it.

I definitely recommend American Home Shield. When I called a claim for a stove to them, it was fairly simple. The wait time was excessive though. The tech was here twice. Right now, the stove is flawless. We also had another claim for our rental's dishwasher in Arizona. There was miscommunication on what the problem was. We put a request in to have the dishwasher looked at but the problem ended up being the garbage disposal.

I went online to submit my electrical claim. I have been having trouble calling in, which has been problematic. But sometimes, what I tried to do online doesn't really fit what I'm trying to do. It's easier to do online if the category is there, but it has happened that the category is not one of the options that I can click. The electrician that came out was good. I have interacted with him before. He know where the house was. So it was pretty easy. It has been working good since the service. But when I had a problem with the vacuum, AHS sent an electrician, and then the electrician closed the request, but it wasn't really fixed. So I had to call and wait a long time, and that was very frustrating. But overall, AHS has been okay. It's worth it for protecting against unforeseen things.

The dryer was was running, but it wasn't drying anything because the heating element had broken. The contractor was very quick. They texted me to ask me what kind of appliance it was. I responded and then they came out the next day. They wanted to make sure they were able to service that kind of appliance. It took 30 minutes tops for the guy to fix it. It was pretty quick and pretty standard. I was happy with it. I've used Home Shield for a few things already and the people that they contract are usually pretty good.

I had a clogged sink and the first guy that American Home Shield sent didn’t go far enough in there and he wound up telling me that the only way we were going to get it done was to go off on the roof of my house and do a power blast to get it free. For some reason, they wouldn’t do it through AHS and they gave me an estimate of $1700 to do it. The second guy came out, did his job and was out of here in 30 minutes.

Over the years that we've had American Home Shield, United Air Temp is probably the best vendor that has represented them. They are great and if we need AC assistance, we specifically request United Air Temp. I like their timeliness, professionalism, communication, and diagnostic skills. All of those things are very positive.

I've used AHS before in my previous residence and I know about them. I recently submitted a claim online for an odor and two days later, a contractor came out. But they have to come back since something called a P-trap is needed. They ordered it and they haven't come yet. I'm also still waiting to hear back from them.

This was my second time having to use AHS. My furnace went out before, and then I had a water tank issue. The tank in my hot water heater went out. Two gentlemen from Sage came out and they were very professional. They came out to assess it and see what the issue was. The tech identified the issue that it needed to be replaced because it was leaking water. It has damaged tiles on the floor. Some of the tiles were lifting because it was so much water.

American Home Shield was good. I'm glad I have it. I told American Home Shield what was going on and they facilitated having someone come out and take a look. They let me know what cost was on my end and they kept me in the loop regarding appointment dates. It was a pretty easy process. Their contractors were great. They were mindful of not making a mess. They worked on a water heater and some water leaked and they offered to clean it up. But I told him not to worry about it 'cause it was inevitable. They were quick and professional. I liked them.

American Home Shield is prompt. If I need a service call, I can either use the app or go online to put in service claims. Usually, they get back to me within 24 hours to schedule my appointment. The tech they sent to do service was good.

Someone else I know had American Home Shield, so I got it too. I have three properties and I had them come out for furnaces at two separate properties. One was not staying running and one was smoking. The contractors called me and our interactions were great. All in all, my experience has been good.

My disposal stopped working and they replaced it the same day they came out. I was satisfied. They were professional, courteous and timely. The claim process was satisfactory. It was what I expected.

When I bought the house, the seller paid for the first year of the warranty with AHS and I chose to keep it because it's an older house and things happen in older houses. So far, it's been well worth the cost and AHS has been really good to me. But I wish they would cover a few more things and that the prices were a little less. Recently, I had a clog. The things were not exiting my house as they were supposed to and were backing up into my bathtub. Fix It Services came out really quickly and was in our house within a couple of hours. They were amazing and I love them. The claims process of AHS was also really simple. All in all, I've told everybody that I know that's buying a house, especially if it's an older house, to get a home warranty. It's the best money you'll ever spend.

May Heating and Air was great. Our air conditioner was cut off and they came out and knocked it off. Everything's good right now. The tech said something had tripped down below and I couldn't figure out where it was. He also cleaned out the filter and did some routine stuff on our AC. That's the second time he's been out and he was professional and helpful. When American Home Shield gave me the technician's number, I went and texted him that morning and it was the exact same day he came out last year. Overall, having the home warranty is quicker than calling a technician whenever we have an air conditioning problem.

American Home Shield's contractor, 1st Class Plumbing was quick. The tech did a great job on my faucet which had a hold that was ripped off underneath the sink. The needed part came in two or three days and since the fix, things have been looking good. There is no more leakage.

I did a service request for the heater that wasn't kicking on right. The same day, I got a phone call and the following day, the guy was out at my house. He was excellent and very professional. He explained what was wrong to me. He had the part on his truck so he fixed it right there on the spot. I've had other home warranty companies before and they were a lot slower in response time. American Home Shield definitely picked up the pace. This was my first time using them so I was very impressed. They've been great. I've already recommended them to my daughter and she's using them now too.

One of the buttons of the Samsung washing machine that I had got stuck. Sears had to replace that but they couldn't find just the button so they ordered a whole new piece for me. When the piece came in, it was a used Samsung part. The tech and I decided that part won't do so he sent for another part which came a week later.

My home is relatively new and I have three AC units. Service Contractors of Texas came out to address an issue because the unit that controls my upstairs temperature quit functioning. They replaced a relay switch and said that that was fine, which it seemed to make it fine. Two days later, there was no AC at all. It was just blowing warm air. Their tech came back out and said it looked like it was a freon issue. He tracked the freon issue and said that it was a bad coil.

American Home Shield's website is helpful. For some reason, my microwave turned off and it wouldn’t turn on. I tried to unplug it and then plug it in, but there was no power. That happened in the middle of the night, so I knew I couldn't call any phone number. I went online, put in a request claim and then a guy from Appliance Wizards came out and fixed my microwave right away. The only thing that I forgot to tell him is that the light underneath doesn't work. That wasn't working at all before he came in and changed it, but my microwave itself works great now.

I called in claims for my water heater and my furnace. I wanted the units to be checked out to see if they needed any repair and AHS sent out two contractors. AHS was pretty prompt and thorough.

I don't use American Home Shield often but when I do, I get the service and I'm happy with it. I used them recently when the pilot was not lighting up in order to keep the water heater hot. I took care of it over the phone and I was directed to an automatic machine. It did well. It set the appointment up and they got the job done. A-1 Plumbing came to inspect that and fixed the issue. It was in a reasonable time. They were polite. I've no complaints on their service and conduct.

Something went wrong in the garage starting with the pipes with the washing machine. It flooded a part of our garage, so we had to repair it. The whole process of putting a claim through the website was great. It immediately put who the company was and told me what time they'd open and that they would contact me. If not, it said that I could contact them. But they contacted me early that morning so it worked perfectly really.

American Home Shield has always given me excellent service on all my claims that I've had. When my heater was making a noise, I called them. BPM called me prior to arriving and then they replaced a couple of modules in my heater. Now, everything works good.

Our AC was not coming on. It was a totally blank screen. Automatic Control was sent out and the technician has been the one who's been coming over since we've been living in this house from day one. He saw the problem and fixed it. It took two batteries to make it work again. I had, fortunately, two AA batteries that I gave him. He replaced them and set the thermostat, and as of this morning, it's working okay. He has the same personality that he always had since he first came over. He even offered to put bleach in the pipes of the air conditioning unit, which we do monthly, so it wasn't necessary but it was very nice of him to offer.

My microwave burned out and I didn't know why. The oven wasn't working either on the stove. That's the same wall. But the stove was totally different. The contractor fixed the panel on the stove. The electric socket was melted on the microwave so the guy replaced it. But what happened was the breaker didn't trip so he said that that's not good, that I need to have the breaker checked because it would cause a fire. That's what the breaker's for - to shut down the electricity and it didn't. The guy was there to fix the electric socket and he did. He said he was not supposed to fix the breaker. I am wondering is that a different claim? I don't know what to do and this has been going on for probably 2 weeks.

AHS was able to deliver a solution in a quick manner and explain the system to us. Budget A/C and Heating came to check our heating system and make sure it was working properly. I also had a repair done as we had a leak and they soldered the copper pipe. Everything is working out okay for the most part. There is some water that I've noticed coming out of another part. I thought it was something residual from the tech working but then I noticed more of it this past week so I'm trying to monitor that to see if we need to have them come back out.

Julian from Alvarez Plumbing Services was terrific. It surprised me that he was very prompt. As a matter of fact, he was early to get here. I had two showers that needed the hot water valves replaced. He replaced those, and then he adjusted the water circulating valve near the water heater. He also replaced the flusher in my toilet. It was leaking and it needed a flusher. Everything was done properly. The young man was absolutely outstanding. He was patient. He answered my questions and knew exactly what he was doing. From what I understand right now, the job he did would’ve cost me about $500. It cost me $100 for the service call and I paid for my year’s subscription, so I’m quite happy with American Home Shield.

I've had American Home Shield for a while and so far, they've been okay. However, I was disappointed because when I did call in to switch from the service to the whole package, I wasn't told it was gonna start all over. I didn't know it was gonna end the current one and start a new one. I was never told that it was gonna be a 30-day waiting period or there was a cancellation fee. But American Home Shield has saved me a lot of money. I called them recently for a stoppage in my sink. The contractor was quick. They came and did it. They were professional. The last one that came before about the same issue didn't say anything. He just walked in, did it, and walked out.

My dryer wasn't getting hot. I called the number and put the claim in with AHS. It was easy and pretty simple. The rep took all my information and told me what I had to do. She also told me that the tech would give me a call within 24 hours and that if he didn't, she gave me his name and number and said to call him. When he came for the service, he was in and out within about 15 minutes. He told me he would be here by 1 o’clock and before 1:30 he was done. Since he came out, everything has been working perfectly and I haven't had any problem. All in all, I was really impressed with American Home Shield. At first, I wasn't really sure about them because I saw a couple of bad reviews. But the lady that I talked to was really friendly on the phone. She answered all my questions and walked me through everything.

Everything started breaking down and it’s one time. The top of the oven has been working for a good while but the lower part of the oven was still working like a Dutch oven. We needed to get that fixed, so we finally did that. It took a little while for American Home Shield to get the order for the part ready to bring here, since it was an older oven. But they did good with the dishwasher and my air conditioner. The breaker had tripped and I couldn't get it to stay over and being the breaker box, I didn't want to mess with it too much. So, I called them to have someone come out and look at it. The technician pushed it over and it stayed, and it has been working ever since. Then my heater didn't work so the contractor came out, put in a new thermostat and it's been working good. Now, I need to work on the toilet that wouldn't flush. Everything has been great with American Home Shield. I had somebody out here very shortly with air conditioner and the heater.

Working with American Home Shield has been really good for the most part. It's there when you need it and it's effective. Their online claim system is easy to use and it always says, "Expect somebody to contact you in 24 hours." JED Plumbing & Gas came out to address a leak in our shower faucet and they needed a part. They made a replacement and everything's fine. They were efficient and effective. We have no leaks and we're good.

American Home Shield is definitely worth the money. When my water heater was leaking, I did a service request online. Robert’s Plumbing came in, checked out the water heater, and then they contacted American Home Shield and got it replaced. It was quick. It took them two hours or so. With the hot water heater, you're gonna have water leaks, but for the most part, they cleaned up all of their mess. There were a couple of little things here and there, but overall, they did a great job.

Submitting a service request is a simple process but my experience this year was extremely different than last year. AHS is more expedient as far as customer service. But if they go up more on the $100 fee, I would drop them. They need to figure out ways to keep that affordable. AHS is worth it, as long as the membership fees are affordable and fair. I was having issues with my sockets and the GFI not working properly and the tech from Jireh Electric who came out was exceptional in how he handled my service requests.

Our recent claim with AHS went very well. National Platinum came in here and looked at what I needed. I needed a replacement part and about a week later, they came back and put it in. So far, American Home Shield has been fine. I like it. It's convenient for me. When something has been wrong, I've called up and the contractors have come out and they fixed it, and I've been very much satisfied.

We just purchased a new house. About a week after we moved in, our dishwasher stopped working. I went on to the American Home Shield website and indicated that we had a claim. It was a very easy website and a very simple process. Someone contacted me the next day, even though it was a weekend, and set up an appointment. They were great. They were able to come out quickly and it was on the day when they had said they would. The tech was friendly and professional. That person wore a mask coming in and quickly identified and corrected the problem. The entire interaction was less than half an hour. The tech fixed the dishwasher in the first service. I was very impressed. That person was very professional and competent. The whole process was really very easy for us as the consumer. We had a very good experience. Based on this interaction, we would highly recommend American Home Shield.

I called American Home Shield because I had a leak. There was water under the sink. They submitted the deal and I got a call from the plumber. They set up a time and out they came. They've been good. They're always timely and professional. They've been out here two other times. One was on me and one was on American Home Shield.

I went online and submitted a request for service for my dishwasher that wasn't coming on. I did the claim with American Home Shield late on a Friday and I got an email letting me know that they had contacted Bradley Appliance Repair. I figured that because it was coming up on the weekend, I wouldn't get a response. I ended up getting a response on Monday morning and having the service scheduled for that same day. Bradley came out but had to order a part and that took a week. They explained to me how they ordered the part then having to wait to get it to be shipped. Once they got the part in, it went fine. A tech came either that day or the next day that it was delivered and installed it. My dishwasher has been working fine since then.

Mr. Appliance of Maricopa came out for the dryer and the customer service was great. It's good to have a warranty in case you have any unaccounted for expenses that come up.

The Shining Plumbing Knights tech showed up early. He called and said he finished his prior job and asked if it was okay to come. He was in and out and I love that. He's very courteous. He educated us on a few things that we were doing wrong and he put out. I ended up knowing him from school in Oakland, but couldn't tell because of the mask. It wasn't until he walked out and I said, "Wow, your voice kinda sounds familiar," and he talked on and so forth and, "Yeah, the one I went to school with years ago."

I've had DC Appliance Repairs out twice. I've had back-to-back claims for the dishwasher and they were out here on this last one for the microwave. They were awesome. They found a secondary problem that they went out of their way to fix. They're gonna come back and fix that even though the claim's closed with my agreeance for them to go out and pay their own money to get that fixed. They were quick and efficient. American Home Shield has saved me a ton of money. We bought a big house and they had a lot of really nice appliances. For some crazy reason, almost all of them have failed. We've probably had American Home Shield out eight or nine times and every time, we've walked away with either a fix or a new appliance.

I'm a big fan of American Home Shield. It's our home insurance that allows us to contact folks to come and make repairs if things have issues, as long as it falls under the appropriate criteria. It's been really useful for us. So far, the folks that we've had that responded had been solid. You can tell a difference between different companies. Like we had someone who came out for plumbing issues, and we got a small company that came out versus a guy who was with a larger company. The guy who was with the smaller company was much more thorough and very responsive. So there was a notable difference in customer service. With the smaller company, they have more on the line. But we didn't have any problems with the other guy with the bigger company.

One of the vents of my refrigerator was constantly freezing over and when that happened, it would cause the refrigerator to warm up. I contacted American Home Shield like normal. I've had pretty decent services. There were only a couple of times where I had an issue with American Home Shield directly. In this instance with my refrigerator, I set up an appointment via the app. Somebody contacted me and a serviceman came out. The technician took a look at the refrigerator, and he knew exactly what the issue was. They were gonna order parts and were gonna do X, Y, and Z. Once they get everything situated and try to see if that works everything out, they would move forward as soon as the request was approved by American Home Shield.

1st Call serviced two appliances. My door handle had fallen off, and they were able to put that back on. A piece had come loose in my dishwasher that they were able to secure. Then the dishwasher wasn't washing properly, but they think that that had an issue to do with the piece that was loose. Ever since the repair, I haven't had any issues. There were two gentlemen that had on a mask. I had my mask on too. They've been to my house prior during the pandemic. They're very professional and are mindful of what's going on with the coronavirus.

I'm very satisfied with American Home Shield. Most of the contractors are good and the process has been pretty straightforward and easy for me. I go online and I can just put in my information and grab my details. For a lot of sites, you have to go use your password and this and that. If you forget the password, you got to go through a long reset process. I get around all that just by putting in my address. I also like the fact that if I so choose, I can give my renter access to do everything on their own. That's a plus.

We had an error message on our thermostat. It said something about the wiring was messed up. It's the Nest thermostat, so it tells you kinda, “Get on the internet, dot this, do that, do that.” Nothing worked. So, just for the furnace, my wife did the claim to American Home Shield online, and within a day, we had a call and a scheduled appointment.

We submitted a claim over the phone with AHS for a heating unit that was not functioning properly. The technicians came out and fixed it on the spot. It was a pleasant experience. AHS has always lived up to what we expected them to do as far as caring for our appliances and things of that nature.

My recent claim was for my garbage disposal and the technician was nice. He came with a mask, wiped his feet before he came in, and he solved the problem on his first visit out. I was very satisfied because I received the callback to schedule an appointment within 24 hours.

We had an old filter system that was leaking. We had a guy from Arsenal Plumbing put a new one on which was way better. He was awesome. He did more than we expected, so our experience was great. He had the mask and gloves on even though he was outside. I love American Home Shield. I've had them for years and we've gotten replacements, air conditioners and stoves. They’ve also fixed our dishwasher. I've used them a lot in two different houses. The claims submission online is easy and I like it.

The guy who came, Nate, was excellent and knew his job. It was a button that had been pushed and the service worked out wonderfully. I didn’t even know there was a child-proof button on my dishwasher. I called the claim in to American Home Shield and the rep said who it was gonna be, and it went very smoothly. Last year, I had a claim for the air conditioner and that worked out well too, so it's been good.

The DMV tech was very professional. He assessed the problem immediately and talked about the options that were available to me, and then went ahead and tackled the problem. I had two problems to address and he was done within about half an hour to 45 minutes. So it went very quickly. He was able to solve both problems.

I've been with American Home Shield for about 30 years and I haven’t had any problems with them except this year. They stopped paying for my garage door springs. I was angry with them because the same thing keeps happening with my air conditioning. Right now, the heat is working and they’re supposed to be putting new parts on it. But when it comes time for the air conditioner to come on, it always goes out. We got to put it back in again. I was thinking about leaving them, but I’ve been with them so long.

I signed up for a recommended inspection of our heater with American Home Shield. After they contacted me by email to let me know who the provider handling the deal would be, I got a call from American Home Shield. They followed up telling me that they wanna make sure that I honor my appointment and that Northwind Heating and Air would be coming. The tech was professional right off the jump. I've had multiple plans over 73 years and somebody has tried to take advantage but the guy from Northwind never did.

Realty rekeyed our doors for our new home. I filed that with AHS through the request service on the dashboard and it was easy. We got the email that told us who the contractor would be, and their contact information, and that they should reach out to us in 24 hours to schedule. The service was completed and everything was done correctly.

There was a leak in the gas line so PG&E come out and capped it off. A claim was made with American Home Shield online and the process was fine. Salyers Heat and Air called that afternoon and showed up the next morning. The tech was okay and he had to do a replacement. I had another claim before where a plumber came out because there was a leak out in the back.

Nick's Plumbing did a great job. The part that our water comes out of had come off completely and the garbage disposal was making weird sounds. They said the part from the faucet got caught in the disposal, and that's why the garbage disposal was acting like that and sounding that way. The technician repaired both issues and they're working fine. AHS also came out for my refrigerator today and everything went well. Like with the other claim, the contractor fixed the problem there and answered the questions that needed to be answered. They were also friendly and professional like the technician from Nick's Plumbing.

Jones Family was excellent. They identified and resolved the problem. They were professional and they did it timely. American Home Shield is questionable, though. I've had some issues with them. They're not the most responsive company, and I don't know if it was due to the pandemic. I had an issue once regarding an item and they didn't get back with me timely. It took three weeks. It was a furnace. I just got it fixed myself. I've had the service with AHS for years. Typically, they send decent providers, but this was during the height of the pandemic. But I think nobody should have to wait that long. They should improve with their response time. The service is beneficial, but I would certainly look to find another provider.

The contractor that came for our claim recently was very personable. We had some family stuff going on that he worked around with us on scheduling. He was quick at getting everything resolved. He did a fantastic job. We couldn't have asked for more. We love our American Home Shield service. We've had it for several years now and don't anticipate leaving. We like the peace of mind and knowing that when things go wrong, it's not gonna break the bank. Requesting for service has always been great. It's always very quick and we always have somebody out here promptly to get our issues fixed.

We reach out to the business directly prior to filing this complaint to address the issues, no answer at all. We placed our First service request, Service Request Date: 06/23/20 - Service Request #: ** and it took almost 7 weeks (contractor went on 4 weeks’ vacation) to fix the oven; after the technician left, we notice that the oven door was not closing properly, and we opened a new Service Request #: **.

I filed a claim online for my heater and I heard back either within that same day or the next day, and then I got a set up for time for A-US to come out. It was a pretty quick and painless process. The guy who showed up was prompt and he was quick with his diagnosis. He seemed like he knew what he was doing. He got it fixed pretty quick. He was in and out in about 20 minutes.

I'm very happy and impressed with the service so far. If it continues, I would renew next year as well. After I did a claim for my dryer, the contractor came in and corrected the problem. They were punctual and very professional. It was easy.

IGD Plumbing was the best one American Home Shield has ever sent. They called ahead of time. When they came in, they were very professional. They told me exactly what was wrong and what they could and couldn't fix. I felt as though they could be trusted. They were here about 30 minutes which was fine for two issues plus they were helping me with the sink.

My dryer had been inoperable for about seven months. The tech was wonderful. He called and told me what time he was gonna be in here. He ended up being a little bit late because he had a blowout on one of the tires on his car. It was no big deal because I didn't have any pressing issue to leave the house for anything. Took him like 30 minutes to get it knocked down. His quality of work was very great.

My hot water heater was leaking. I called Home Shield and told them what was going on. They sent somebody out in two to three days. The contractor who came got everything fixed. I've been with AHS for years and in the past, I've had them fix a washer and a stove for me. Things have been great with their contractors.

A guy came out to work on the toilet. I had to call somebody out here about three times and American Home Shield still kept sending the same company out like they didn't have other companies. But whatever this company did to my toilet, it was making the most horrific noise. I've never heard a toilet make this kind of noise. So I would have to call them back out here again.

The stove wasn’t working and I called American Home Shield. The rep took the claim in, gave me the vendor’s telephone number and the dispatch number. Then the contractor, Express Appliance Services, contacted me. The stove has been functioning very well since they came out. The service was perfect

We've used American Home Shield for several claims and submitting them has been very easy. There were some things that we felt like we had to follow up on and that we had to keep calling about different things, but it was not their fault so much. It was the company that was supposed to come out not following up. We had to follow up with them instead of them following up with us. However, we liked the contractors who came out for our garage doors, and we would use them again. They were very good. Overall, we're happy with American Home Shield and the people they sent out.

We had issues that we reported to American Home Shield. Our garbage disposal wasn't functioning and we had a water leak in a bathroom. While the technician was there, he looked at a sink that had some leak issues. He was very efficient and very good. He solved all our problems and explained to us what the problems were. He was informative. In fact, I told him that if we should ever get another problem, we would want him back.

The air conditioning stopped working and the technician from Integrity got it working. But another problem popped up. He blew out the lines and got it working again. It might be a cracked pan, but he couldn't really diagnose that unless it would continue to leak. If it was a cracked pain, he told me to give him a call back and they would order a pan for it. But he checked over the entire system and I walked with him the whole entire way. He was educating me all the way. So it was really a good experience.

The heater wasn't getting hot. The guy diagnosed the problem being a short in one of the transformers. He fixed it and everything was good. We haven't ran the heater much because we have no need to but the last time, it was working. The AC was working last night too.

American Home Shield is very nice. I like the claim process. It was really easy. If I can get a claim online, I do it online. If I can’t, I call them. The people you talk to get the job done. Comfort Specialists came out and they were checking the furnace, and they did a great job too. They were awesome. They came, they told me what was what and they got the job done. I love them. AHS handled the claim very professionally and easily. I was impressed. I couldn't believe the contractors were coming out in the same week. I was highly overblown. I tell people all the time to use American Home Shield.

I had some drainage stoppage issues so I submitted a claim with AHS. The contractors had to go in and flush the system. They did it immediately and were great.

The LCD display on the dryer went out. I did the claim online to American Home Shield and they placed the call to somebody we have used before. So, the technician was already familiar with the house and there were no problems at all. Everything was perfect. It took him a couple of days to get here. The problem was the part was backordered and that took several weeks but I understand that. There were three different things down which was why I bought the service from AHS. Hopefully, it'll be worth it by the end of the year. Right now, I'm not sure if you pay your monthly fee and then your deductible. But I'm sure they have a whole tally on it. Everything's been good every time.

Comfort King was dispatched to do routine maintenance. It took a few days to schedule because we had an ice storm. It was an odd time to get the heating service anyways. But the guy kept in contact with me throughout the ice storm, and then let me know he would be there on a specific day. When he showed up, he explained the process to me and how it would work if I needed service. Then he checked out the entire house, checked out the AC units-- ‘cause there's one in the attic and the actual unit outside. He looked everything over and only found one thing. He explained to me how the process would work again, and let me know that I would receive a phone call.

A faucet was leaking and a plumber was here at the day and time I was given. Also, I got an email or a text message prior to that that he would be arriving. It went like clockwork. The tech was very pleasant and he cleaned up. But the immediate $100 charge that went on my credit card makes me wonder why I would do that if I'm paying $500 for the warranty. The operation went fine but I didn't realize it was $100 per call on top of giving me a $500 bill to give me a phone number to call.

We had a lighting fixture in the ceiling that was not working properly. We tried switching our light bulb and it would not connect. Also messed with the circuit breaker but couldn't get anything done. We really needed somebody who understood the electrical background of it. I went through the website and submitted a request. It seems pretty easy to do. Everything is all hotkeyed and ready to go. So it's pretty simple to do it and pretty quick that way. It seemed pretty straightforward, and I got a response pretty fast after I submitted the claim. Then A to Z came out and the tech checked the wiring to the fixture and discovered that some of the wiring connections weren't connected right. So he rewired it, reworked it, and then got it to work again.

I had a dryer that wasn't working so I called American Home Shield for their contractor to come and look at it. The first person that came out said that it was the motor. It's a dryer on a little stand. It's two separate pieces. He said it looked like a two-person job so I was gonna have to get somebody. I called American Home Shield and let them know what happened. The next day, they sent somebody else out and he had the same problem. He said it was a two-person job and he needed somebody that could come in and help him take the thing off. A couple of days went by and he didn't call back. I tried to leave a message but I couldn't get him on the phone.

I did a request online this time and it was very easy. It said that the contractor would contact me and then he came out a couple times to fix a disposal and leaky faucet. It was wonderful. He was very informative and he did his job accurately and quickly. I couldn't ask for a better contractor. I'm very satisfied with American Home Shield's website as well as with their contractors.

I have been very much impressed with American Home Shield. With the other company that we've had, when our air conditioner stopped working, their contractor came out to say the unit needed to be replaced but the company refused. They said I needed to show them all our maintenance records for the past six years but I haven't even lived in the house for six years. We submitted a work claim for a dishwasher that they said needed to be replaced. They agreed to replace it but it has now been about a year and we still have not received the money for it. All of the companies that would come out would say they hate working for them because they never pay them.

We had a short on our dining room light. It kept flickering. The guy from Olde Time Electric came out and did that. The only thing is when we filed the claim online, we couldn't click more than one thing. So, when he called, we explained to him that we also had some issues with some outlets. He was excellent.

Since I switched over to this company, I've rated them high because they're courteous on the phone and they're concerned about the issues. They're just like, "Anything else we can help you with?" I've contacted them before for some services and that's wonderful because just for the small amount of time that I've had them, they've been nothing but very helpful.

I had a toilet in my hallway that kept on coming on and off by itself and I called Home Shield in order to get that checked out. I also asked them to check the other toilet and my sink in the kitchen because whenever I would run my dishwasher, the water would come up and it would stay. It was hard to get back down. I always have nice experiences with Home Shield's representative. And getting the call through and the time that the service person got back to me was timely and professional.

My husband’s had American Home Shield for a long time. We got married two years ago then he moved the policy over to this house. One time, we had a bad experience. There was a plug in the shower. The guy came and looked at it. He used the plunger on it and got it down. They didn't do anything. They just walked in and walked out and we had to pay $75 so we weren’t happy about that. They didn't even stick a snake or anything through it. This time, it was a good experience. The belts around the dryer drum broke. The guy had to go somewhere and pick the part up. It was in the middle of which we were having an ice storm. He came back the same day and fixed it quickly.

It was a little off-putting that when I called to submit a claim to American Home Shield, I didn't get to talk to a person. Instead, their system dropped me into an automated service which asked what kind of service I was looking for. It also asked for my credit card number for the $100 service fee before I could do anything. They sent Silver Star Appliances for my microwave and the tech was very nice. I work from home and he tried to be respectful of the fact that I was on a call. He repaired my microwave. With my AHS warranty, I feel more secure knowing that everything is covered. I won't have to be out of pocket for things when they break down.

The contractor that American Home Shield hired to do the job for the leaking faucet was from San Antonio. I live in Victoria. That’s three hours away. The guy looks like in his mid-20s. I had to give him instructions on how to take the valve apart. I had to loan him some of my tools because he didn't have the proper tools. Then he took pictures of the part and ordered it. When it came back, it was the wrong part. That was a period of four weeks to get this done. The contractors spent six hours on the road twice and would have pay 200 something dollars for a part they had no refund on that was wrong. They refused to come back and told me to find somebody else, so I got hold of American Home Shield.

My air conditioning wasn't working very well. The tech arrived pretty promptly, was pretty professional, took care of the problem, told me what was wrong, and left. I was very happy with everything that happened. Having the warranty puts an ease of mind. It's very convenient to find people to fix things and it's nice to pay less in the long run. I'm satisfied with it.

I called American Home Shield for my dishwasher. The appointment was easy to make and I was given a four-hour window of time. That was a little bit of a problem because I didn't know when in the four hours the person would come and I did not get a call to say he was on his way or that he would be there in two hours. The man who came in said they were supposed to call me and tell me when he would be there. Other than that, he was very professional and nice. He explained how things worked in the dishwasher and said I probably was using too much soap when I rinsed my dishes before I put them in the dishwasher. I had no idea you could do that.

I paid the American Home Shield fee for my claim online and A-US Air Conditioning of Texas reached out via phone call and text to schedule with me. When, I registered with American Home Shield, instead of them registering the address of the house I bought, they put my old house address which made submitting claims a little difficult for me. I got that resolved when I had to submit the claim but I don't understand why there was a registration process for me to do afterward with AHS. Also, I kept getting emails to register which is a bit strange versus other home warranties I've dealt with. I understand the peace of mind AHS coverage offers people during the home purchase process. However, I don't think they're worth it. I've had valid claims before and I had to pay $100 for a contractor to visit. Then, I would get $160 for the broken dishwasher I filed for.

There was no heat, so Myers Comfort came out there and looked at the unit. Once I submitted the claim through American Home Shield's website, they told me that Myers would be there within a day. They were good and professional. Everything is working fine. I'm very satisfied.

Overall, American Home Shield does a good job. However, I don't like that they pick the repair person or the location, and that's the reason why I would not renew my service contract with them. I had an incident with my upstairs unit and the people that were dispatched came from a completely different city. They also ripped me off. But if AHS would have let me pick somebody local, then it would have worked out better for both of us. I tried to plead with them, to pick a company that was closer to my city, but they wouldn't hear it. I live in a city that’s less than 80,000 people and they went to a city that was an hour away. That policy puts the consumer in danger as well as American Home Shield of being flat out ripped off. And that incident really cost me a lot of money as dealing with those folks cost me 500 bucks.

American Home Shield has been very nice and excellent. I recently had an electric claim. Wester Electrical came out and they were fine. I have to place another claim for another matter soon.

I had ATR Heating and Cooling come out and the reps were great. The technician was prompt and knew what he was doing and he was thorough. It was just for the heat check but he found out the unit was broken. It was serviced by a different provider. A-Advanced came and shut off a valve in my heating unit and never cut it back on. When that happened, my heating was not working in the back of the house and then, it used four gallons of refrigerant. I am angry because the people that American Home Shield sent me a month ago cost me hundreds of dollars. I would like to see the reviews of the people on the companies that AHS is sending upfront. My guess is that A-Advanced has bad reviews and if I had seen that, I would have told them to change companies. American Home Shield has some very subpar contractors so, I have had a very bad experience as well. But overall, since I've had AHS, they've done very well.

I called directly and they alerted A/C Pros, and then A/C Pros came out and diagnosed the AC unit. They were very efficient. There was a bad pump and American Home Shield wanted to order the parts themselves instead of letting A/C Pros provide the parts, which they have in stock. It took a month for the parts to get here. American Home Shield has been great in the past, but it's all down to the COVID issue as regards to this service, because of the part being over 30 days. Nobody called to apprise me of any situation. I had to keep calling American Home Shield and then the calls were taken in the Philippines. They need to step up the game, especially where the parts are concerned.

My toilet was running constantly. AHS told me that their contractor would arrive within a 4-hour window. They told me that the contractor would call and let me know exactly when they would come out. The techs called me and said they were gonna be arriving at my place in 5 or 10 minutes. Things went well except that they didn't fix the problem the first time and so they had to come back out. Still, the tech was a really nice guy. Everything is fine now. American Home Shield is very thorough and they wanna make sure everything is done. They dot their i's and cross their t's. This has been a good service for me.

American Home Shield has been well worth the value. I have a beach condo and a home that have them. I've had three claims and I still have one that's being solved right now but the end result has been worth what I paid for the service. The recent repair was for a water filter problem on the refrigerator. When you went to push in the water filter, water wouldn't come out and the icemaker wouldn't work. I had bought three packs of filters. I had taken out filter number one 'cause it was past the date. I put in filter number two and it started this problem. I then tried the third of the three to see if it was a problem with the filter and it was not. That was when we decided to go ahead and make a claim to get the water filter fixed.

There was no heating from our boiler. The tech from Liberty Plumbing came in and identified a short on the thermostat. Then they had to bring in another person from their team later that same day to fix the issue. There was a fuse blown out on the boiler. But the service was great. We have several claims with American Home Shield and they’re great. We've had the heater and about four claims on the boiler.

Climate Masters said that there was nothing really wrong with my heater, it was just the relay that would bring the heater up. The technician just told me that it was the way that it should work. The technician also wore a mask. So it's okay now. Everything is good and it's awesome. The claims submission online has been fine.

My oven quit heating up and it was the lower heating element. So, I requested Appliance Professionals because of a previous work they did on our refrigerator and their timeliness. The other options that American Home Shield was using didn't have great reviews. So I requested a different one, which was how I got to Appliance Professionals. They came and checked it out. The part wasn't available so they had to order it but they were back within a week to get it fixed.

The service that American Home Shield provides makes it easier for working people that don't have time to research and look into things to get repaired or the price it’s gonna cost. It takes a lot of the guesswork out of it. Making a claim is easy and for the most part, I don't have any issues with any of the contractors we've already used. American Home Shield seems to send some pretty decent companies. Recently, Flash Garage Door Service was looking at why the door kept opening and closing when we pushed the button. They adjusted the tension on it but it's doing it again. Having the door doing what it was doing again after it was supposedly repaired is a pain in the butt. But I'll call American Home Shield back and they’ll send somebody out to take care of it.

Usually, AHS is really straight to the point and they get things done really quickly. I know that since COVID-19 has been happening, things have been on backorder. But other than that, I've had a great experience with them. They are also very professional and they get the job done. Recently, the AC unit was overflowing. I submitted a claim with AHS and the techs that they sent out fixed that.

We had someone come out to fix the ice maker. The refrigerator was leaking and causing the freezer to freeze from the water leaking down. The technicians did very good work. The claims submission on the American Home Shield account online was easy. So far, American Home Shield has been awesome. They're very responsive and very beneficial for anyone that has them.

The heater wasn’t turning on so I submitted a claim with AHS. The technician that came fixed it within 30 minutes. I submit claims online with AHS which is really fast. I just pay online, and then they go ahead and set up the claim, and the contractors usually call me the next day. However, they should have different people that can help sometimes with an emergency. When I called, they only had one company that was available. So, when I called them the second time, they were able to find me another company that could come out the next day to see my heater.

Typically, I will call over the telephone and speak with a representative then they will put my claim in for me. For the mass majority, some of them are pretty good. However, sometimes it gets a little bit frustrating when getting someone whose English is not as clear, so it's a struggle trying to understand what they're saying or them trying to interpret what you're saying. Then the two contractors that I had before lacked communication and didn't say anything. They never came back. Whatever the issue was, they could've stated it to me while I was there, if it was an issue, if they weren't gonna come back, or if they couldn't fix it, because it transferred three times to some. I didn't know what was going on and I just sat around waiting for days to get a response until I had to make a phone call and ask. Then I found out that it had been transferred and no one told me that.

Everything was great with American Home Shield. It was easy to request the service for the dishwasher and everything was good. It's running good since the repair.

The guy from A-1 Plumbing did a great job. There was nothing that he had to do in depth, but that service was perfect. They called me within 30 minutes of me calling American Home Shield and they were out the next day. My experience for this time was very well. I've had experiences with American Home Shield that have not been so good in the past, but 50% of them are very good. I'm old, and from year to year, I don't remember when the service was really good as much as if I had to wait two weeks in a hot house for an air conditioner or a week for a part on a hot water heater. It's not so good then.

I have an Ecobee thermostat and it came up with an error code. The temperature started dropping in my house. So I sent in a claim online for our furnace and they told me that I would hear from the contractor within 24 to 48 hours. Paragon Mechanical sent me an email and then I called them. They scheduled when they were gonna come. They gave me a five-hour window on Saturday. About four and a half hours into that, I hadn't heard anything from them and I became worried. I tried to call them but it was after hours for them, so nobody answered. I left a message and I sent them an email. Immediately after I sent that, the tech was reaching out to me to say that he was on his way. I learned that he had been locked out of his vehicle and then had to wait for people to respond. But when he showed up at my house, he had the problem resolved within 10 minutes. He was very professional and very nice.

I had the nicest kid come out in Erie. I paid $75 for him to clean my furnace. He was delightful and he knew what he was doing. I was very pleased. This was the third time I put in a claim with American Home Shield. I had a contractor come out and had my air conditioner checked and then another time, a capacitor got fixed on the AC. If you have to call AHS though, there's a long wait time. They need more people manning their phone lines.

We had Turner Electrical and Lighting come out. Our outside lights and inside lights were affecting each other. You'd turn on one light and it would make the other light go out. I would try to turn the other light off and the other light would then come back on. The guy found out that there was a different type of timer that was burnt out or affecting those two light switches. The power went through this timer. He had to remove the timer and he replaced the switches. We had a second issue in the kids’ room. You would turn the closet light on and it would start flickering. You would then turn it off and turn it back on but it's same thing again. It was a bad dimmer and he replaced it.

First American Plumbing came out to repair a toilet and a leaky sink. They had to get a part but they came back within 30 minutes with it so nothing was delayed. Also, the tech was very professional, knowledgeable, and polite. I would use Home Shield's service again.

We had a leaky faucet. I was hesitant to use AHS at first because I've had issues in the past about communicating with them. But that was one of the reasons why I went to the website. I said, “Okay, let's see if it's a little better at this time.” And it was! It responds to the email. Within an hour, the vendor was calling and saying, “All right, we're planning to come. Here's the date we'll be there and away we go.” It was better than doing it on the phone.

Home Shield has been beneficial to me because I'm a lady and I don't have that support system. So, when I need those little things fixed, I get to pick up the phone and call. The only one I'm confused with, because I can do it online, it's easier, but I had two plumbing issues and it wouldn't allow me to do both. I had to call in to get them done, because it fell under the same umbrella. Also, the required deposits are now 75. When I used to have the 25, you had options. But now my option is one set fee to get a claim started. But other than those things, it's fine. When the K & S Plumbing tech came in, he was more than friendly, checked on all things that we had going on, carried on the conversation most of the time while he was working at the same time. I had a feeling like he already knew us. He was a well-rounded person.

The service contractor that came out to do the work were great. They did everything they needed to. The experience went well and the plumbing issue got resolved. American Home Shield is easy to use and good to have as a back-up, moving into a new home.

I had a policy with American Home Shield on my home which I sold. Now, I own a small condo and I bought a policy on that as well. I've only placed two claims over the 15 years I've been with them. When my hot water heater started leaking and the pan started filling with water, I put in a claim the Sunday before. I had a phone call a little after 8 AM on Monday. Plumbing Enterprises came out that day and told me the water heater was shot. It was a 19-year-old system. They put in the paperwork to get a new one and that was installed on Friday as they promised. It all went very well. The response was great and I had a good experience.

I had a stove whose front burner would not ignite. The contractor came out and replaced the entire wiring harness for it. It works great now. It was incredibly easy to submit the claim. The only problem that I had with them is that there's nowhere on their website to dictate whether or not it's a gas appliance or an electrical appliance. Initially, it went a repair shop that did not handle gas. So they had to reroute it afterward. The process took a little while longer. They should let clients put notes that somebody cares about. But overall, Home Shield was great. So I'm very happy with them.

We had an AC issue. Affordable Heating & Cooling had the appointment on hold waiting for the unit to arrive. They got the unit on a Friday the techs were there on a Monday. I did not think that the techs would be there that early and that they would have that thing installed so fast. They knocked on our door to let us know that they were there and they had PPE on. They did their job and I never knew they were there. If AHS can use this company for anything else, I would highly recommend it. All in all, we like AHS. But sitting on hold with customer service trying to get a hold of somebody is the worst part. I'm a federal manager, so I don't make the phone call. I make my husband do it because I don't have time to sit on hold and it would be nice if they improve on that as shorter wait times are always fantastic.

The stopper in the tub broke, and so I was going to take it out. With all plumbing stuff, you gotta have a special tool. I figured, “What the hell, the tool’s $65, gonna cost me 75 to have a expert do it,” so I put a claim in to American Home Shield, and Circa Mechanical came out. The guy was super duper good. He had the tool and he was gonna have to order the part. I said, “Why? Just happen to have the new one because I was gonna do it myself." It was a good experience.

I've had American Home Shield for over five years since we’ve purchased the house and I've been pretty happy with the service. I used them for an air conditioning that went out a few months ago on one of the two air conditioning systems in our house. They did pay to replace the outdoor condenser and some other components but they didn't pay as much as I thought. It still ended up costing me about $2,300. But still, I paid for probably what I suspect was half the bill that wasn't covered by American Home Shield.

KN did the dishwasher and the microwave. They were great. American Home Shield is great, too. Their service is prompt and they're professional. Requesting for service was easy.

I've been a client of American Home Shield before, and my current contract has been for two years. I called them for my garage door opener and it took me a while with the IVR process because it couldn't understand what I was saying. I had to go through multiple times to be able to go through the options, and then right after that, I got an email on when to expect someone. Ace of Spades Garage Doors then came out and they checked the garage door opener, the sensors and the beepers and then they fixed it. Now, it works.

We had a leak in the toilet so we submitted a claim with AHS. However, it says that I can call 24/7 if I need help, and I was surprised by the wait. I was unhappy with it. But I have already suggested AHS to another friend because they were having to replace their icebox, and I was like, “I’m gonna give y'all the phone number for AHS, I think because an icebox would have been covered.”

The drain line on my air conditioning unit was clogged. The guy from JR Plumbing & Mechanical Services was very diligent and determined to find out the cause and fix it which he did.

There was water under my sink. It was leaking from somewhere. I didn't know where. Then on my bathroom, they wouldn't shut off all the way. The one in the tub, the sink, and the sink in the kitchen were leaking. The contractor that American Home Shield sent fixed everything. He fixed the bathroom, my bathroom and the other sink in the house. He was very good and very nice.

I had a leak on the faucet and a leak on the pipe and AHS gave me who to contact and the estimated date that they're gonna contact me. Working with AHS was convenient, especially with their website. It was very convenient to get in touch or open a claim. I like that. Little Big Plumbing scheduled the appointment for inspection and they came out. They checked the shower faucet and the tech also checked the drain. When he looked at the drain, he said he doesn't think it's leaking. He came back to fix the faucet and we ran the water. At that point, it didn't leak, but later in the night when we ran the faucet again, the leak came out. I went online and told them it was still leaking. They came back a second time and they cut the floor to look at the plumbing. They saw the leak from underneath and they changed the whole pipe.

Home Shield's automated system for the phone was confusing. I then submitted the claim online and that part was easier. The tech wore a mask, took off his shoes without me asking and did that in my garage before he even entered my house. He answered all my questions and was friendly. The part came in a day earlier than scheduled and he called me right away, and made arrangements to come early. He replaced the motor and took 15 minutes or so. He wasn't here more than 30 minutes and it was done. My air conditioner went out over the summer. And I was like, “Dang it. I wish I had that plan.” I'm happy with Home Shield so far. The process has been good.

We had a water heater go out and The Clogfather did beautifully. It was very timely and everybody was knowledgeable. They were very courteous and I loved them. We've only had American Home Shield for a couple of years so this is the only time we've used them. The warranty turned out to be good for us.

CNJ was great. They came out for something inside the toilet. It's like the black thing that's inside that controls the water rising up and down. The toilet needed a new one. The tech put it in for me. He showed up on time, he had the part, he put it in and he was gone. I haven't really used American Home Shield that much. But so far, from what I have, the only thing that really sucked was when my AC went out. I had a leak. All the Freon went out of it, and it ended up costing me $2,000 for Freon because they covered like $200 worth. But I don't think that's any different than anybody else. I don't think anybody covers a lot of Freon. I continue with American Home Shield for peace of mind. I'm single. I have not a clue how to fix anything. So, it's like peace of mind that if something breaks, I can give them a call.

My most recent claim with Home Shield was for an annual kind of a check-up tune-up on the air conditioner and heating system. I called in to Home Shield, and the claims process was very easy. Someone guided me through the process. The contractor was very knowledgeable of both the Home Shield contract and what was allowed and not allowed on this particular type of claim. He was extremely experienced with heating and air conditioning. He did his job very efficiently and explained the process to me, and I was very pleased from start to finish.

The dryer wasn't working. American Home Shield sent a guy from Sears. He looked at it and then contacted them. They're just gonna go ahead and replace the dryer rather than fix it because the part ended up being more expensive than a new dryer. American Home Shield has been great. We've been pretty happy with the service and the technicians that have come out.

My glass-top stove needed to be looked at because it broke. Scott came out for that. He looked at it and took down the information he needed to see if they could get a part to repair it. However, they could not get a part ‘cause of the age of it. Scott already forewarned me that the part probably could not be replaced and he gave me a heads-up notice that some actions may have to be taken after that. Home Shield called and told me that I have an allowance of $600 to put towards another one.

When I send claims to American Home Shield, it's almost impossible if I wanna talk to a real person. Plus, if I get to talk to a real person, I end up speaking with someone from some foreign call-center where the reps have no idea what their job is. Once I get a tech though, the ones I've gotten know what they're doing. Recently, I sent in a claim for my washing machine to Home Shield and I worked well with their repairman. So far, things have been good since the repair.

The motor and a capacitor went out. The capacitor was replaced on the first appointment when AC Bencraft Mechanical Services came out and found the issues. But because it's an older AC and I live on the beach, the grill was rusted. They knew when they took the grill off to replace the motor that it was gonna disintegrate and that needed to be replaced as well. That was a part that they did need to find and order before they could replace the motor.

The AC was making a funny noise and wasn't coming on. I made a claim online with AHS and they sent out Beaches Air. They figured out what the problem was, got the part, then came back and fixed it. The tech told me what was going on when I told him what the problem was, and he was showing it to me in the system. He was friendly and professional, and he wore the mask.

Updated on 11/9/2020: Please read my post from 10/31. Here is an update on washer. My issue with my washer began on September 12 and now 3 MONTHS later, still no washer. I have been going to the laundry mat for past 12 weeks. I spend about $50 a week. Now multiply that by 12 is $600. AHS has offered to send a gift card from Lowe's to replace my washer. Only to get another email a few days later telling me that they are NOT sending a gift card. That I need to purchase my washer first THEN I will get reimburse.

I am writing this review to help out those who are looking into buying Home Warranty. I was a first time home buyer so my real state agent (Gina & Jeremiah **) told me I should buy a home warranty. 3 months after buying my condo, I noticed that water heater is leaking. Since water heater was covered under home warranty, I called American Home Shield (AHS). They said they would send a technician from Confidential Plumbing. Technician came to my house, inspected the water heater and said it need to be replaced. Later that afternoon (10/28/20) I got an email from AHS that I need to call them. I called and they said that they are not going to cover the majority cost of replacing that water heater (total cost $ 2000. AHS covers $ 200) because water heater was not up to code/standard. I asked them to send me diagnostic report so that I can see what part was not up to code.

Recently, Air First Mechanical came out and cleaned my furnace without a problem. They were wonderful. Then I knew smoke alarms were covered but only if they broke, and mine weren't, they were just old. AHS said those weren't covered so I ended up spending the 120 bucks to replace all of my things on my own and my son ended up putting them up, so that was my only concern. When the compressor area of my air conditioner went out, AHS replaced it, and it was only $75 versus 2,000. So, it's easier for me to come up with the $65 a month versus 3,000, 4000 for the compressor. The only thing was it took 10 days to get it installed because the service person that they used at the time didn't have the unit that AHS approved so they had to ship it in and it was 90 degrees out there.

A & M Plumbing came out recently for a loose-fitting on the toilet pipe. They were definitely on time and were very professional. I wish everybody would wear shoe covers though. But it was easy submitting the claim with AHS because it has the app to put in a request. American Home Shield seems like a good deal.

My air conditioner was continually breaking down. One of the miniature components went down and had to be replaced. And it has been. A & M was really quick. American Home Shield assign somebody else. I dealt with him the first time and then I had called again and got somebody else. They weren't able to come out for weeks and they assigned this guy again, and he came out right away. He was really good. The last time he came out, the air conditioner needed to be replaced. I got it installed and I got to use it for a couple of days. It's wintertime now. So American Home Shield sent somebody out to look at my furnace. They fixed it today. Now, I got AC and heater. Everything worked out well.

We haven't had to use American Home Shield, luckily, too many times, but twice. Both times, the contractors came out quickly and they fixed the issue. I did my first claim when our downstairs air conditioning unit wasn't blowing cold air. The tech was out like the next day or two, and the guy fixed it while he was here. This time, I did my claim online and it was very easy. A.A. called and set the appointment the following day, and then, they were out here the following day. So, I was happy with it. Both experiences we've had so far have been good.

I called American Home Shield because my garbage disposal was leaking. The claims process was okay. I did the automated line and that thing told me that the contractors would call within 48 hours to schedule an appointment, and they called the next morning at 8:30. The technician was very nice. I've recommended AHS to people.

Clogfather was dispatched for a plumbing issue and they did pretty good. The first person I talked to on the phone was kinda rude. They told me that they couldn't fix it and they weren't gonna come out. It was really weird. But then, 10 minutes later, they called back and they said, “Okay, we'll be there in 10 minutes.” I have been pretty happy with American Home Shield so far.

The garage door spring broke on the garage door, so it wouldn't open. We thought our warranty with AHS covered garage doors and accessories. But what it turned out to be is they said it's just the motor. They did not cover the spring in that. When they told us who the company was, I called them and said it was a spring on there, so they brought it out, fixed it and away they went.

My garage door opener was not working and the reason was it is mounted on the ceiling and the board there was faulty. It was not getting the signal. I created a request and it was easy. A guy came the next day, changed the board and everything was okay. He did the job professionally and went. I've had American Home Shield many years, and I now know almost everything. Whatever is not covered is not covered. When my air conditioner was changed, I had to pay $800 for some code change fee since it is not covered. Earlier, I did not know that rule and I came to know it at that time.

Roughly a month ago, we were called by our condo people and they told us there were problems with the air conditioner. We're in North Carolina right now and my wife went to Florida. We had Air Link come out and look at the unit. They said that they might be able to fix it, but they might not. Also, they said that they did not think American Home Shield would pay anything for it and that we would have to come out and they would come out and look at it. We drove to Florida roughly a week ago and a half ago and we had an appointment with Air Link. They came when they said they were going to come.

I got the email from Home Shield saying for them to come out and that it's getting cold and I might want somebody to come out and check on my heat. I didn't even realize because it wasn't that cold yet, but there were a few cold nights. That's why I was like, “Well, let me go ahead and do it since they're suggesting it.” When the contractor got here, one thing they noticed was, whoever installed it, my new Nest thermostat wasn't showing the heating element at all. They fixed that. It was two guys that came. They had a mask and were quick. Thank God I didn't get so cold. I turned it on because it wasn't working. I suggested Home Shield to several people. My sister told me about it. I didn't believe it. $50, I was sure it would be something else. I waited for the shoe to drop when they had to fix something, but it didn't. It was great.

We've had American Home Shield for nine years now. Every time I've needed to have something done, they're really quick to get the services taken care of and get somebody out here pretty quickly. The house that we currently live in was winterized for about a year and a half before we bought it. When we bought it and woke everything up, things started breaking very quickly. Within the first year, we had the air conditioner and both water heaters replaced and another issue with our other air conditioner unit. They came out and helped and got everything taken care of really quickly.

I called for a claim and the text interaction that I had with American Home Shield and the local vendor was great and immediate. I called and got an appointment the next day. The tech showed up on time. He was highly professional and he was able to diagnose and fix the problem in a very timely manner. American Home Shield is a great product. They do a great service. They do as they promise and that's all I'm looking for.

I am a tenant but I'm the one that makes the call to American Home Shield to get a job done. I have had trouble with my claim submission before. There was a long wait sometimes. I wasn't getting enough information to know what I was supposed to do or if someone is gonna call me. I was told it was supposed to be within 48 hours but sometimes it wasn't. I've been in this property for four years and the process has gotten better with time. The return call of whoever the job was given to got quicker. When my heat wasn't blowing out, ATR General Services was assigned to me. They were efficient and quick.

After I did the seasonal heating inspection, it was discovered that we had a faulty gas valve for our upstairs heating unit and it needed to be replaced, so that was what the contractors that AHS sent did. The contractor was in and out quickly. He performed the job very well. The contractor texted us when they were en route, which works for me now because I'm working from home, but the initial time frame they gave me - that 8:00 a.m. to 1:00 type thing, was a very big time frame. A four-hour time frame is hard. But other than that, they were fine. American Home Shield is a great product. I always found the process of AHS fairly simple when I've had to request service in the past, and this previous time as well.

I put in a claim for a plumbing issue through to American Home Shield and they sent me the name of the plumber attending to it. I called them and set up a time for them to fix my issue. The plumber came, fixed my problem and called me to say it was done. He said that he had contacted Home Shield and the job was paid for. So far, service with AHS has been good. I had another company before to whom we only had to pay $50 to get their contractor to come out. With AHS, I pay double for a service but it doesn't cost as much each month. I've put their warranty on my house and my rental.