American Home Shield Reviews

I have very good luck with American Home Shield. I go online and request what I have to request with the work orders, and they seem timely. Within that 24-hour time frame, they’ll set up, they’ve contacted somebody, and the people come out when it’s convenient for us or for them.

This is my first claim in nearly 4 years. My local appliance store quoted 4 days and $400 to repair the oven. However, I remembered that I had a home warranty, cancelled the repair, and contacted AHS to schedule an appointment. My AHS contractor delayed in scheduling an appointment and ordering parts. He has not returned any of my calls, texts, or voicemails. I call at least once per week, and have been forced to contact AHS to determine the status of the repairs multiple times.

AHS sent electrician out to my home for HVAC issue. Electrician installed electric box that caught fire. AHS has been giving me the run around for over a month now. I have filed a complaint with BBB and am in the process of obtaining an attorney. I have documented every action and inaction along with names. I have been lied to constantly. The electrical co. that is suppose do the work has cancelled appointments and AHS is not taking this serious. As of today I still have a potential electrical hazard at my home so I am nervous every time I leave my house. Now supervisors are refusing to take my calls because they dont want their name attached to this issue because they know they are wrong.

Called in the problem, paid the $125 fee, they gave me the name of a local contractor who would not contact me, I called him and he never answered any of my calls. I went to his house (I know the contractor small town). He wouldn't answer the door. His work truck was outside his house. Contacted AHS and was told they didn't have another contractor. This was March 2019. I asked for my $125 fee to be returned 3 times now and was assured it was "in the mail." Lost out on $125, problem never fixed. Worst company I've ever felt with. Beware!!

The guy from Garage Door Solutions was very prompt and he was efficient. The claims department who took my claim and everyone was very efficient and accurate and timely. I’m satisfied much. I will. I’m gonna continue renewing and keeping American Home Shield.

I had a request a couple of weeks ago and American Home Shield couldn’t find the part anywhere to fix it, so they’re gonna replace the oven. I called them to see where they looked, and I found that they only buy from certain companies. The challenge I’m having is I have an upgraded oven and they want to give me a GE, and I’d like for them to find the part. I have a Fisher & Paykel and it’s brand-new, and they won’t replace it with the same quality. My wife isn't happy with that. I’m trying to find something that will work but it’s gonna cost me a lot of money to upgrade it. They’re willing to give me $1,300 but I can’t replace an oven for that with the same quality. Nonetheless, the technician that came out was great. He knew what the problem was and figured it out real fast. He was very polite and nice.

Two things had occurred in my refrigerator. Inside, between the freezer compartment and the refrigerator compartment, was getting extremely hot. I called about that and Hornet Appliance was sent out within 48 hours, which was fairly quickly. The technician was very good and I was told, technically, the fan is not cooling the compressor so it’s causing it to heat up. They had to order a part and come back and another guy came out and installed it. He was good too but I didn’t interact with him very much. Beginning to end, it took about five days. I’ve also had 2 other claims and I’ve been extremely satisfied.

Submitting a claim for a rekeying was a really easy process.

We didn’t really use AHS that much, and they refused one call. But they fixed the other call. They took long to answer the phones and get back to me. But their contractor, Foster's Appliance, provided good service.

We had a plumbing issue. We submitted a claim to AHS and they sent Discount Contractors out. I called on a weekend but they don’t open on the weekend, so they came that Monday. They called me before they came. They came and did the work on the toilets. They handled it very well. The guy knew what he was doing and he got to it. He was very professional. He had the parts with him in his truck and he took care of that.

I’ve used American Home Shield a couple of times, and it worked out. They're doing okay. I had put down a claim for two leaks. One was a pipe, and Prime Plumbing Services fixed that, but I thought they would go do the second leak. It was outside. It was my sprinkler system.

Choice Plumbing Heating and AC came out for a plumbing issue and that clam was excellent. The plumber did a wonderful job. He knew exactly what to do. He was there, in and out in less than an hour, and everything was working when he left. Their claims process was a little difficult though. I paid with my credit card, initially, through the automated line and then it transferred me to a customer care person and it showed no record that I had just made a payment. So, that was a little frustrating.

Submitting a claim to AHS was very easy. I made one phone call to AHS, told them what it was about, and got a call back saying when they would be out here, that a tech would call when they’re on their way. A-US Air Conditioning of Texas came out and did a good job. The technician located the problem, he fixed it very promptly, and then explained to me what he did.

I recently purchased my home and American Home Shield's the insurance that I have for the first year coverage just in case something happens. I pulled out my documents and gave them a call because I was not getting any hot water. The level where I could turn the showers from hot to cold stopped in the middle. I had a previous plumber come to my house two days before who told me that there was something wrong with the pipes inside the wall and I paid them. It was just a mess. On the other hand, the guy from Rockland Plumbing was here within an hour after I called in a claim with AHS and I was shocked. He came out to adjust the valve of my showers. He was very nice and personable. He had the job done in two bathrooms in less than five minutes. It was a super easy fix and I just paid the $100 deductible. It was an excellent job and I was completely satisfied.

I have had to use American Home Shield's service twice, and so far, it has been really good. I had some issues with outlets on our front porch and a bathroom fan that was not working. The electrician that came out got all of that in working order. I was really uncomfortable because nobody could come out with me that day, and I don't like being home alone with a male coming. But he was very professional and he kept his distance. He explained to me what the problems were and what he did to fix them. I felt like he did a really good job because I didn't feel uncomfortable at all.

My furnace was running, then it would stop blowing cool air. It wouldn’t operate once I have it in a auto position. So I called American Home Shield like I always do. Rush Heating & Cooling was able to resolve the issue. And I was satisfied with the interaction I've had with them. They were professional and courteous. I’ve had AHS for several years now. They were referred by a friend. I’ve used them a few times, and it hasn’t been a unpleasant experience. It’s good to have it.

When the faucet was leaking, I initially went online, but I ended up having to call because my contract number had changed and I had not received it so I was putting in the incorrect contract number. We had some work where I was not satisfied with what I was being told. Things weren't being explained to me correctly or I was misunderstanding why they could come out for a leaking sink, but not a clogged one. They put it in terms where they had to put in a call for the leak, not the clogged sink because it wasn't covered.

I submitted a claim to American Home Shield to rekey our home for a new home purchase. It was our first ever claim and the rep I spoke with on the phone was excellent. The process was smooth and it went like clockwork. They sent out a guy from Steve Rodgers Locksmithing the next day, and he was a lot of fun and very personable. We ended up getting four keys because we had two locks changed.

We’ve submitted claims both on the phone and online and both ways came out good. The first few times, we did it strictly by telephone, but then we started doing it online and American Home Shield responded fast. The drains and the sinks were backed up and I called Keeton Plumbing late Friday so they weren’t able to get there that late in the afternoon. They were there on Monday, which was the next business day and they also called to tell us what was going on.

I’m paying the premium every month and it’s nice to know when my air compressor breaks and the whole thing falls apart, American Home Shield is gonna help me. We had a little problem with the first vendor, but the last person was great. All American Cooling fixed the problem in about an hour and 10 minutes, and they were amazing.

It's very hard to get a hold of people through Home Shield. When you call, you don’t get a person. They have you on hold for hours and hours trying to get to the next representative. If I call in the wee hours of the morning, sometimes I could get a person, but then the person who they say they are gonna send doesn’t show up. One time, the person who they assigned didn’t show up, but I got charged for them coming. I had to get someone on my own, but they did reimburse me. The people that come out to do the work have been professional. My boiler was doing mini-explosions and the heat was getting too much gas and was shutting off. Horner Heating came out and said the emission thing was filling up, so they put some new parts on it. The tech was a young man and he knew what he was doing, he went right to it and got it done.

Cutting Edge Total Comfort came out and replaced a piece that they thought was the issue, and then two weeks later, the whole control board crashed. So both times, I was experiencing the same issue. I read a bunch of their reviews online and being that I’m with American Home Shield, you can't get to pick your contractor. I was very skeptical of their service because they didn’t really have any good reviews. There is one or two good reviews out of a whole slew of reviews, so I was very skeptical but they seemed to do all right. They came out within 24 hours of being scheduled. They came within their time frame, and the tech diagnosed the issue. It was a gas Forsaire furnace. What he originally replaced was the thermocouple and then it ended up being the whole electrical board.

Our water heater was leaking hot water from the bottom and Universal Plumbing had to replace it. The technicians were excellent and they took care of everything in one day. I have been with American Home Shield since 2008 or 2009.

The people that American Home Shield sent out for the job were very professional and they knew what they were doing. They had knowledge of the product so I'm satisfied. I've been in the program about a year and this is my second call out, and both times were satisfactory. Everybody has equal qualifications in what they do or what they're responsible for but being polite to the customer and acting professional goes a long way.

The contractor was fantastically good. The mechanic that came out to diagnose what seemed to be going on with the problem spent a great deal of time but was persistently trying to look at different aspects of that system and discovered two issues that had not been discovered before. It needed a part and they came back very quickly considering these people are 50 miles away or so. They needed to schedule it on the day they were gonna have several calls up here. They made it happen very quickly. It was not a week apart. They got here on a Friday and I called them back on Monday. I told them I was extremely happy because for the first time in six weeks, we had heat in our house. So, I can’t say enough good about the tenaciousness, the thoughtfulness and the methodical thinking through all the processes that could have been causing the trouble. This company did a wonderful job.

The guy came in and put a new faucet that goes from the wall to the bottom of the toilet and it was leaking. So, I put a new one of those on but he said it was good and he left, and it was still leaking. I called him and he came right back and fixed it. That time, he said that he was gonna get rid of the one that was on the toilet and put a new one on and it worked great. The claim went good, and he was nice and very polite.

I log into the website when I submit claims, I choose what service I need, and I book it through there. Then I get texts with the information of who’s coming. They also call me and give me the time or work out a time of when the contractor would come out. In my most recent claim, someone contacted me about 3 days after I submitted the claim but that was just because it was close to the holidays. Express Appliance Services came out to service the refrigerator which was purchased brand-new with the home last year. And we had to call the service twice because there was a problem with the Freon.

My sink was clogged up. I did my claim automated and this time it was easy. I've had problems before where they put me on hold, but that never happened the whole time I've been with American Home Shield, so I was very happy about that. They then got back with me the same day and the same time, and they text me back who was coming and what time it was coming too. The contractor from AZ Remodeling & Plumbing was right on time. He gave me five hours, and he was there within the hour. He got something unclogged, and my husband said that the guy did a good job and that he didn't make a mess. So far, everything is great. I was very satisfied.

This is gonna be my second year with American Home Shield. I have a Wolf oven, a Fisher & Paykel dishwasher, a Sub-Zero refrigerator, and not too many people have repair people that come and fix these things. I use my appliance a lot, so I needed to be reassured that if something should go wrong, I wasn't going to pay a fortune to have it fixed. I did a bit of research and they got good reviews and the people that I bought the appliances from recommended them.

I like having American Home Shield. I don't have any issues with what's covered or the service that we're getting. It's been a fair deal, and I've learned to rely on it. Choice Plumbing Heating and A/C came out for our most recent service request. It was for a furnace issue. The fan was not coming on and it was discovered that a starting capacitor needed to be changed. I did my claim online. The website is fine and it lets you know that within 24 hours, you'll be contacted for an appointment, and it usually does happen. It's just that I've learned to try to be as complete as possible when I put in the initial service request. Also, it's unfortunate that for the weekend coverage, we will have to find someone on our own. But that's just the way it goes. I understand.

There was no heat in our furnace. I called American Home Shield and they sent United Air Temp. The guy that came out was really nice. He was excellent. I used to go through Appleton and I got rid of them because their receptionist was extremely rude and they were overpriced. So far, everything has been fine with AHS. We had a new Amana put in. Since they credited us stuff on our furnace, that was good for me. Because if we don’t get help with the furnace, there's no point having a home warranty.

American Home Shield sent Drain Go out for a plumbing issue that I had. They came really quickly, and the guys who came knew exactly what to do and fixed the issue straight away. It was very good. The claims submission with AHS is good too. They’re helpful on the phone. The only thing is sometimes it takes quite a while to get through on the phone. I know you could do it all online, but sometimes that’s difficult when you're at work, and so it’s quicker on the phone. I'm not paid way over what I’ve actually used, but it’s a relief to pay 100. I've had two claims. The washing machine was 350 and the shower was 250, but it’s an insurance.

The guy from Advanced Home Services was nice and very professional. He took care of my heating issue right away. It was a great service. We've been with American Home Shield since we bought the house and it's great having it. Everything worked out okay.

There was a time when we would leave our place and try to hit the garage door with the remote but then we couldn't get it to close. We submitted a claim to AHS and they sent Ace’s Garage Door & Repair. The tech was supposed to be at the house between noon and 4:00 and he didn’t show up ’til after 5:30, which was okay because I work and stop at 4:00. But, I had made arrangements for someone else to let him in and that didn’t happen. Also, I don’t know what he did because he was gone before I ever talked to him. My roommate said that the tech took off and I thought that was a little weird.

Our recent claim with AHS regarding our heating went well. The outcome is good as far as it's working. And the timing of the contractors was really good. They got there quickly.

We've had American Home Shield since 2013 and their claims process is very easy. We like the fact that we can call and have things repaired if it can be repaired. And if not, it can be replaced.

When I had to contact AHS for the heating element, they had somebody come right out the next day. When I was with another company, it would take about two to three days. So AHS was on the ball. The techs were courteous and professional about everything. When they came out, I smelled an element smell. They said there was nothing they could do with the smell. But they did what they had to do and they told me. I had to go try to get some deodorizer from Home Depot and put inside the air handling unit to kill the smell. Every now and then, I smell an element smell on the stove..

My claim was for my clothing washer not going through the proper cycles, and it was found that the filter on the bag of the washer where the water line’s going to was clogged, and it was causing fault codes on the LCD display of the washer. That was fixed, and then it was researched that it was my water softener that was putting out bad water. Also, my water meter out in the street was damaged, so I had all those repaired. The water meter is done by the water company, Las Vegas Valley Water District. The company that came out to do the repair on the washer did an excellent job, and I highly recommend them. They came within their allotted time window. They showed up clean, well-dressed and with all the tools. They were very knowledgeable of my type of washing machine, and they were very good.

When I submitted a claim for the dryer, I was told that I would be contacted within 24 hours, which was correct and very timely. However, I don’t like having to pay a deductible every single time I call. The dryers light would come on on one cycle but it wouldn’t work on any of the other cycles. The contractor checked it and ordered the parts, which took a bit of a long while, but parts take what parts take. Then, as soon as the parts came in, they were out. There were two of them and they were very efficient and quick. They got it working and everything has been fine so far. I'm very satisfied with the experience. I would certainly have them back out.

We had a plumbing stoppage issue. I submitted a claim to AHS and the response of the contractors was pretty immediate. We were very satisfied. It was excellent and everything's flowing well. We've been with American Home Shield for about three years now and all of our experiences have been positive.

I didn't have heat on one side of my house, and the contractor came out in less than 24 hours. They replaced the capacitor in the furnace and did a wonderful job. They were in and out in 30 minutes.

My air conditioning unit wasn't producing cold air one time so I submitted a claim online through my American Home Shield account. Navigating their site was easy and straightforward. As soon as I submitted a claim they sent me a text that said that I would be contacted within 24 hours. I was satisfied by the service rendered by Island Breeze HVAC LLC which was sent by AHS. Their tech was able to fix my problem quickly. There was something burned out on the compressor unit and he was able to fix it with what he had in the truck. My AC has been working since then.

When RJ Wiggins came out for an electrical issue, the tech was professional, courteous and timely. That experience was good. I've had American Home Shield for 18 years. For the most part, my experience with them has been positive. It's just that the cost of the service is disappointing because we pay $50 a month and the fee is close to $80 to have someone come out as a service fee. Having paid almost $50 a month for the last almost 20 years was a bit absurd. We’ll certainly prepare for the auto renewal because that happens on a yearly basis. Sometimes, it sneaks up on you and you don’t realize, and you think, “Oh, I’m gonna cancel.” Sometimes it says that you are required to do some preventative things in order for them to be covered, which is frustrating. Technically, we’re spending about $600 a year on the policy the way it is.

I submitted a claim to AHS for a garbage disposal. It was making a lot of noise and it really wasn't working right. It was leaking water from the bottom of it. I spoke with a representative of AHS and it was fine. I didn't have any problems. They worked it out. They tried one person but they were busy. They went with the other person, and they connected with me within 24 hours. The guy that came out did a great job. I would have him back. He replaced the garbage disposal. Once he looked at it, diagnosed the problem and saw it was something that couldn't really be fixed, he immediately went out. He called it in, waited for a response and said he had one in the truck. He came back in, put it in and he did an excellent job. I have no complaints.

We had no heat. I called in a claim to American Home Shield and they sent A & R Complete Service Corp. The tech explained to me what the problem was. The hot water heater was not hooked up so I wasn't gonna get any heat. I didn't know that and I got an expensive lesson on how my hot water heater works. Still, the fella who came was great. AHS did fine.

I have a claim and the contractor I got was really bad. With another I experience I have though, the all-around experience was excellent. My furnace wasn't heating enough one day. I also tried the easy though it was very cold and it didn't seem to be working as well. I called AHS and they sent RR HVAC. The tech was right on time. The service RR provided was exceptional. They were accurate and honest. Everything has been working fine so far.

Our experience with Immediate Response Plumbing & Rooter Service was excellent. They were prompt in calling and showed up before time. We tried to get them to come in but he said he couldn't start 'till 8:00. And there were two of them that came and they got the job done within just a few minutes and we knew the problem was the stoppage in the sink. Everything was great. I also like the fact that I could go ahead and pay AHS. We make the claim, we can go ahead and pay the $75. It was already paid by the time the contractors came.

There was a problem with my water heater and when Barlow Plumbing Service first came out, they just hit the reset switch. That caused the water heater to be able to work again, and then they left. Thereafter, since I knew how to reset the reset switch, I just reset it whenever the hot water would fail. Then time got away from me, so it was a little over a 30-day period before I had them back out. When they came back out, they found that it was the thermostat or something and they had to replace parts in it. That took about an hour because things were hard to get to. For the particular brand of electric water heater that we have, there are two different thermostats, one on the top and one on the bottom. In the end, everything is working okay now after the repair.

This company only covered 2,000 dollars of our old HVAC system. We had to purchase a new system due to this company not covering most parts to fix the old HVAC. They blamed it on a code that only covers minimum parts. I would recommend of you are considering this company as your warranty company to cover you appliances to really think twice. Payments are high and service fees are also extremely high. I would never recommend this company to anyone. Do your research and these prior reviews are nonsense. Respectfully submitted. Bill **

My 1st overall experience was ONLY "FULL OF FRUSTRATION and DEPRESSION". American Home Shield's service is a scam, fraud and not worth. The time you need them, they will give all excuses to not do the job and to give all excuses that the items are not covered in your contract, even if those are clearly listed as "COVERED" in your contract. This was my 1st time using American home shield and this was 1st time I requested for a service from them. After my this 1st experience, I just strongly feel that I should have hired somebody directly to do the job, pay more money and should have never used American Home Shield.

They sent a service company to see what is wrong and that company works hand in hand with AHS to write additional/lies about the issue.

I just had my first bad experience with American Home Shield and who they have listed for vendors for repair service. From August 2019 until December 2019 Ive been waiting to get my refrigerator repaired By Ameritech. They continue to come out here and never resolve my problem after 9 appts. I finally had to call and beg for the third time to AHS to request that they never send Ameritech back out to my home. Finally when the new company came National Appliance Repair they fixed it within three days. Ameritech is a joke and should NEVER Have allowed this issue to go on for four months. I am currently looking for an attorney to recoup my fees for all the times I had to miss from work to be here for appointments and all the food I lost within those four months that Ameritech claimed my refrigerator is repaired and it was not.

There was a time when we had a faucet leaking and our toilet was making gurgling sounds. We submitted a claim online to AHS and they sent Immediate Response Plumbing & Rooter. Interacting with the plumber was great and everything has been fantastic since then. We're extremely satisfied.

Working with AHS has gotten better over the years. I had a claim for my air conditioner that we thought had blown up. There was smoke coming out of it. When the tech AHS sent from Cityline Air Conditioning LLC came there was nothing wrong with it. He said that was how the air conditioner resets itself. It has been working fine since he came. I also needed my dryer vent cleaned that time but then the girl rep on the other end of the line wasn't aware that AHS' washer-dryer guy didn't do dryer vents. She hooked me up with them and their tech called me telling me that they don't do vents. So, there was a little communication problem there. Despite this issue, having AHS has been great.

The heat on the AC wouldn’t blow and we submitted the claim online to American Home Shield. We thought it was the outside unit but apparently, everything was upstairs. Charles, the contractor, had to replace a part, which was something that was easily fixed. He was great and he did the work. He had been out there before and we were very pleased with him. Everything was fantastic and we were happy.

I had American Home Shield a while back and got reinstated with them within the last couple of months when I was financially able to. I needed to have the services done on a lot of my appliances and my whole home equipment in a way that would save me from having to pay out-of-pocket. When I was without heat, they sent Butler M-K. They were very professional and the tech did a wonderful job. He fixed everything in a timely fashion and I was very pleased. A part of my furnace needed to be replaced. Not only did he do that, but he also replaced my thermostat with a newer model. Everything went perfectly.

I’m a Realtor and I refer all my clients to American Home Shield. Whenever I have a transaction, they always buy from them. I have also been a loyal customer. When I moved in, I remodeled everything. The house was brand new and I never bought a home warranty, but I felt it was about time. I have lived in this place for eight years and things may start breaking down. I recently made a claim and the technician came and took care of the problem. That has been giving us trouble in the past, so I wasn’t very hopeful that would be taken care of, but he did and I was quite surprised. He was good and he did things very professionally.

The washer/dryer was making a noise recently and I called it in at American Home Shield. The techs from Able Heating & AC were easy to deal with. They replaced the pulley that was making the noise. They had to order it and they came back a second time and fixed it. It’s been functioning well ever since.

The pool companies tend to fix things the day they come, and certain air conditioning companies do as well. For the heat claim, the guy came out, diagnosed it, had the part on his truck and fixed it. That particular company has been good and every time they’ve come out for things, they’ve been able to get the stuff done. What tends to happen, though, is that most of the companies come out, look at the problem and say, “I don’t have the parts,” and then you don’t see them for a week. Usually, whatever’s broken, you’re stuck for a week without it working.

We had a toilet that wouldn’t flush and a kitchen sink that was leaking, for which I filed a claim with American Home Shield. I did that online and then I got a call the next day. The toilet and the sink have been fine since the repair, but we hadn’t worked with this plumber before and I kinda wished that we would’ve been able to use our own plumber. They had done other work for us before on a different property but they said they don’t work with American Home Shield.

I have used my AHS warranty twice and they've had quick response. For my heating, the contractors were here on time and did the job well.

Lake Area Appliance Services replaced the heating element in my dryer. They provided excellent service and I'm definitely satisfied with American Home Shield. I used to have a home warranty through American before, and I’ll definitely renew as well.

I’ve had a water heater issue, but AHS didn't replace it. They put a heating element in it, but it’ll probably go out. Submitting the claim was easy, but there was a hidden out of the pocket BS that I wasn’t aware of. 1000 bucks, to be exact. They said that I’m not up to code. The house was just built in 2011. What do you mean I’m not up to code? AHS advertises like they're a big warranty thing, but they don’t expose the hidden fees, like the labor. I just want my crap fixed and for them to do what they say they're gonna do and not charge me for something they're not doing.

I have done some claims online, but I call AHS most of the time because when you do it online, you just get the regular service. And if there’s a leak in your wall, you need expedited service. The guy from High Priority Plumbing and Services was great and is welcome to come back anytime. He cut three holes in the wall and found the leak. He also cut the pipes where it was leaking at and put a new piece of pipe there. But I’m still waiting on American Home Shield to schedule somebody to come out and patch the holes up, but nobody called me back yet.

I've had American Home Shield for at least 15 years.now and submitting claims has been really smooth. They let me know ahead of time when the people are coming, and I like that. They also automatically deduct the $100 from my checking account. I had their contractor, Accord, for a problem with the washer, and though the guy was a bit rude initially, it turned out okay when he finally came.

Express Comfort Heating & Air came out to look at my heat pump that wasn’t working properly. I went online to file this claim but then I also got on a call with American Home Shield. The website was very user-friendly. I called about 10 o’clock, and the contractor came out that afternoon. He was here within four hours. His name was Chris and he did a very good job. The repair that he made and the adjustments he did looked to have corrected the issue.

I’ve had my Home Shield for years and years now, and I’ve always been satisfied with them. I have a mobile home, and whenever the thermostat was put in, it was just screwed into the Sheetrock. And after 20 years, it fell out and quit working. I called it in and then I got email and text messages on what to expect. The contractor sent out was really nice and he seemed to know what he was doing. So, everything came out good.

I had multiple claims with my first claim with American Home Shield. I did it all at the same time to save my hours, so I could just take off one day. For the heating, JJK HVAC came out to our home and checked my HVAC for heating, and also gave me a couple of notice to make my HVAC last longer. It was a great experience. The tech was very nice. He was very knowledgeable of what he does and has great customer service.

I called American Home Shield and the rep was pretty good. Handy Randy’s Enterprises came and serviced my dishwasher, which was beeping and wasn't working properly. The rinsing agent was leaking, and so they had to change the part. They had to order the part, and the guy came back and fixed it. I turned the dishwasher on yesterday and it was pretty good.

I called American Home Shield as I was not getting hot water in the room. The mechanic came on time but he had to come out twice and he was not able to figure it out. They changed something in the thermostat and also a part, then finally, they fixed it. But there was another leaking, and the manager, Will, came in and said the previous mechanic said the temperature is high, so there was a leak. He adjusted and fixed it, and now, it’s okay.

Shamanski Heating & Cooling is terrific and American Home Shield should really keep them. We had a heating issue and they knew what to do. They took care of a clog, and they’re wonderful. They’re just pleasant and very knowledgeable. We also had a trouble last year and they were sent out. There were others who were sent out and they changed a little, but once Shamanski came, they seemed to know what to do. They’re excellent. The only thing was we had to wait a day or so because it was a weekend or a holiday. If it was cold out that time, then that would be really bad. Other than that, our experience with American Home Shield was good.

When I turned the heat on in the house, I wasn’t getting any hot air. The guy from Performance Heating & Cooling came out. He fixed whatever was wrong and he got the heat going. That experience was great. He was very professional, very courteous and very helpful.

We started with AHS when we were in California. Now that we’re in Las Vegas, we still have them and we've been with them for 25 years. When we have a claim, I like to call in which is usually faster than going online. Recently, we had a claim for the dishwasher and they assigned ALFA Appliances to service it. The techs came out in one day and they did very well. They were a super appliance fixer. I also tell people all about AHS all the time and the ones I talked to over here are from a big community. But AHS is new here in Las Vegas and the people I talked to said they never heard of the company. So eventually, I gave them the telephone number and everything else.

The furnace in the rental needed a new taco filter. Air Master Pro came out and everything went smooth.

We had a plumbing issue so we filed a claim to AHS. It was very easy to file a claim. They were awesome. However, the first person who came was a little rude, but the next team that came over to replace the heater was really pleasant. They were really nice people. I recommend AHS to my friends and my daughter.

The contractor from Realty Rekey came out to do a change of locks because we had just moved in. He had me test the two doors he changed, and I let him out the front door but didn’t actually got to use the front door until I tried to leave again for work the next morning. And when I did try to leave for work, the key wouldn’t lock from the outside. And so, then I came back in and it wouldn’t lock from the inside either. Because I couldn’t lock my home, he had to come back out, and he tried to explain to me that because of the age of the lock it really wasn’t his fault, but the paddle was slipping out-of-place. I had pointed out to him that maybe that wouldn’t had happened if he hadn’t put it on backwards. And weirdly enough, when he didn’t put it on backwards, it hasn’t had an issue since he serviced it a second time when he fixed what he put on backwards.

I went through the website to file a claim as our heat wouldn't come on. Someone from Total Air Care came out and he looked at everything around. He said it was the thermostat and he changed it. That fixed it, so it went well. He was good and I was happy with his knowledge. However, we went through Home Shield and a different contractor came out to have the heating unit inspected prior to turning it on. So when the unit didn’t work, it surprised me that they didn’t catch it. I’m not sure exactly what that covered and I thought they would have checked everything out. Other than that, everything has been great since Total Air Care was out and I hadn’t had any issues with the heating. Also, I have extended our coverage with American Home Shield for the second year.

The heater wasn’t working, so the contractor came out and fixed it. They dealt with my husband more than me, but they had to come back to fix it because they didn’t have the part. They had to order the part or get the part from their shop, and the heater is running right now. The last problem was sporadic but we have heat, so that’s good. The technicians were great and awesome. They were very all business, came in and did the work. They put the shoe covers on, and they talked to my husband and explained what the part was.

There was a leak in the faucet and a faulty drain plug in a bathtub. I went online and submitted a claim to American Home Shield. The website was good. It does not allow for much detail though, which has been a problem. There wasn’t a problem with this ticket. I was able to talk to the people. But if there was an additional place for at least free-form text, that would be much more helpful. But they confirmed who my contractor was and said that they would contact me within 24 hours. Prime Plumbing Services came out and we had an excellent interaction. They did go over what had to be happened. Everything has been performing very good now.

Top Notch Plumbing was excellent. They’ve been out to my house a few times. They were excellent. I just bought the house back in March, and we kept getting a leak. And we’re like, “What in the world?” Well, we had copper piping here. So, the plumber that came out – so, they came out and we’re like, “Oh, my gosh. What is going on with the leak that keeps occurring?” And so, he told us, kind of advised us on, “Okay, well, you guys are on well water, which is hard water, and so, because of the copper piping, it’s all it’s gonna do. This is gonna keep happening.” And so, he informed us of that. So then, my fiancé went ahead and we just re-piped the whole house, my fiancé did. And it was the same guys that came out before when we had a leak with our water heater as well. And so, again, with the water leak. And so, he told us that. And then, he fixed the water leak or said that it was unfixable or whatever, the case was. And so, just great, just excellent service.

It was very easy to submit the claim and it took about a week for someone to come out and do the rekey. It was right at Christmas time, so the holiday kinda delayed it a little bit, but that was to be expected. I didn't find it unreasonable. The contractor that they sent out did a fabulous job. He was great.

I submitted a claim for my HTG to American Home Shield and their contractor came. They replaced the Freon in the unit and the heat started working. My issue was fixed. We’ve been satisfied with the claims that we’ve had with AHS so far. We've had several with them. Within the first month of having the policy they had to replace our whole air conditioning unit. Having this warranty is well worth the money that we’ve spent on it.

My wife and I bought the house in 2001. We’ve been maintaining the American Home Shield warranty for years. The house was built in 1980 and it had a 101 feet deep well. J & J Pumps had come out in 2013 and had relined the well. They had a prognosis that the well pump had to be replaced and the claim was submitted to American Home Shield. AHS wanted a second opinion and it was taken care of by a different contractor. When I was talking to the lead technician with the other contractor, he made a discouraging remark regarding the practices of the practical application of doing a well cleanout and he inferred that changing pumps would make an error, which I found to be quite distasteful. In terms of professional standing with a client where you're working on something that’s as important as a well, I’m going to pay attention to how you talk about your competitors or other outfits in the area.

We have a double stove and the upper wasn’t heating correctly. We submitted a claim with AHS and they sent out Sears. They had to replace a motherboard and after they did that, we found out that the heating element was bad as well and they didn’t catch that on the first run-through. But when they did their checks, they found out about it. Other than that, we have AHS for 10 years now and filing claims with them has been really easy. Everything has gone smoothly and I’ve never had any complaints. And their process is kinda nice, so I don’t have to worry about it too much. Aside from that, all of the contractors they have sent out have been very good and very knowledgeable. They were on time, usually pretty accurate, and for the most part, we’ve ever had any bad experience at all. The contractors that AHS use also seem to be very well-respected and more than willing to take care of everything for us, so our experience has been great.

The refrigerator was dead. Home Shield sent GE Appliances for it, and my experience was great. The contractor came the next day, he changed the part and was really very fast. I had a bad experience with the air conditioning company though. They screwed me up on $1,500. They said they need this, they need that, but they didn't do anything. They forced me to pay out of pocket for some stuff. “We need to do this. We need to do the electrical. We need to do that.” I told them to leave it the way it was and they said they couldn't do that. I called Home Shield, and they said they were gonna give me about $300. What am I gonna do with $300? I don’t want the money. I just want the thing fixed. They replaced the coil on the air conditioner in the attic and that was it. But on top of that, I paid about $1,400. I was very upset about the issue. This time, the tech who came for the fridge worked very well, though.

My door would open a little bit, then it would snag, and then it would open a little bit, and then snag, and then it would not stop at the end. I called it in and the tech was very nice. Everything was taken care of the same day.

The service from Caldwell was very prompt and convenient, and the technician was very much of a gentleman. It appeared to me that he knew what he was doing. So, I have high recommendations for that. We continue to stay with American Home Shield because they send out good companies like Caldwell. We’ve been on them for a long time and the people they send out are quite knowledgeable of what they're doing.

There was water leaking underneath the fridge and then we had that ventilator that wasn’t working properly. I submitted the claim through online and it was good. The website is convenient to use. After I submitted the claim, I received an SMS message which said who the company will be. Then the contractor, BRM Services, was good. I’m happy with Home Shield because I’m satisfied and they're good as well.

The ice maker on our freezer was not working. The ice in it was frozen up into a slab. We also had a dishwasher issue. The top tray and the wheels were not working and the whole tray would come down when I try to load or unload it. Also, our soap dispenser door was not working at all. The contractor finished up yesterday and brought the parts they ordered, but they didn’t fix all of the dishwasher parts. He left without showing my husband that so we didn’t notice it was still broken until he left. The contractor fixed the soap part, but the top thing is still coming off so we had to order more wheels.

Our most recent claim with AHS went beautiful. The guy was really nice because it was fixable. But if it was something that AHS needed to replace, they would have said no. They would have declined the claim. I did have another claim for my water heater and they declined it saying that it was a pre-existing condition. I talked to the person that came in from the company and he said they didn't use that word. They asked all kinds of questions and said he'd be back before New Year's to fix our water heater. He was saying I'm gonna need a new water heater and that’s why AHS won't do it. They charge you upfront and don’t fix the problem. They don’t care.

AHS is an honest and a fair company, and I will recommend them. I make claims online, which works for me. It’s pretty simple and I just submit any claim that I need. The contractors call me and we usually set up a date. For the two times that I’ve done it, I’ve had the same person and he’s fixed the problem. He’s very professional and he explains the problem. When my microwave was shorting and tripping my breaker, he had the part in his car, so he went and got it, put it in and it was fixed.

Our heater claim with AHS went very well. There was a part that failed. The technician that was sent out did a really good job. He found it right away and came back out on New Year’s Eve after five o’clock and took care of it. So, that was really nice. He was running late with other jobs in front of it, but he still came out. Everything has been working really well since then. We actually had two things replaced on the heater system. They came out and replaced one thing that was failing, and then it was about a week later that it failed again with this second piece of the hardware that failed. So, both times they came out and took care of it right away, tested the units and found the one that was failing, so no complaints with it. They did a really good job.

I was with American Home Shield for more than 10 years but I had a break and I came back last year. In my claim with regards to heating, the contractor called and came around on time. He replaced a part but after that, I saw that my heat was not coming up as fast as it used to. I called him and he told me to do some changes on the settings, which I did and it seems to be staying up.

Our furnace was not turning on and Weatherwise came out. Our furnace uses a condensation method and, somehow, the water had backed up into the furnace motor. And so, the contractor had to clean that out. And then, he also had to replace the part on the fan. He did a great job, and the furnace has been working great since. Submitting a claim to American Home Shield has been easy, and the contractors that they have sent out have been good. I'm telling people they should get it because there's so many things that can go wrong in the house, and AHS is a great product to have. It's totally worth it. So, even if we have a full year where nothing goes wrong, and all it takes is one thing and I feel like you get your money’s worth out of it. I recommend it to people all the time. I know there's several other brands out there, but we've always had American Home Shield and it's been fine, so I haven’t felt the need to shop it out or change.

The fan in our furnace was working but no heat was coming out. I submitted a claim to American Home Shield and they gave me a contractor. The contractor never called me so I cancelled the claim. I spoke to someone and reopened a claim. I had an awesome interaction with the rep I spoke with. Sometimes, it'd take a really long time to be on hold. But otherwise, she was wonderful. Most of of the contractors that they've sent out have been great, although I’ve had one or two that I would request not to have them sent out. The most recent was for some plumbing issues. He was a little frustrated as he had a hard time fixing or getting to some of the things that he needed to do. But it all got done eventually. He used a drain opener versus snaking it. He may have done that when I was not exactly in the room. He was very nice though, and he was not disrespectful at all.

I usually make claims over the phone at American Home Shield, and that’s always a pain ‘cause sometimes getting in touch with someone takes a little longer than I would expect. Still, I usually hear back from the vendor very quickly. Comfort First fixed my heater and they were great. I’m switching from my heat pump to gas and they’re here right now, installing that.

The contractor who came for my dishwasher was absolutely wonderful. Although he had to come back four different times, he wasn't gonna give up. He had to try replacing several different parts, but he finally said that I needed a new dishwasher. However, the time from when I submitted the claim until the new dishwasher was put in was quite a while because it was a Bosch dishwasher and one of the parts had to come from their factory.

I have a home warranty with American Home Shield. It would seem that as the customer paying for a warranty for the protection of their systems in the home, the warranty company would stand with the customer who is paying them for their service to get the best value from systems that need to be repaired or replaced. However, that is not what American Home Shield does. American Home Shield allows the companies that they send out to make the repairs or replacements to escalate non covered charges so you end up spending an excessive amount of money on items that can be as much as two hundred percent cheaper. As an example, our gas package unit failed at our home in November. The non covered charges were over two thousand dollars ($2,000.00). When the repair company told me I had to pay this amount, I asked them why. They told me to call American Home Shield.

My pipe for the outbound plumbing. Would not work. Called in to submit a claim. Said outside plumbing not included. Lucky I could dig up my lawn and work with the city of Roseville to fix it. Thank you city of Roseville for saving the day.

I placed a call that my old water heater was leaking and shortly after it began, completely inoperable. It took 6 days to get someone to come out to look at it, now I'm being told all they will do in the first appointment is diagnose it, then I have to wait another 2-6 days to have it replaced. It's a water heater. They are rarely repairable, especially after so many years of use. This should be common sense to just be prepared to replace the item in cases like this, and not make customers go up to two weeks with no hot water in their home during the winter especially! Very disappointed at the lack of concern and urgency in my first time using them for a major repair. I feel like I would have been better off not paying for the warranty, and just using the last 2 years worth of monthly fees to replace it myself, more quickly, for the same amount out of pocket.

I have a valid home warranty. Traveling internationally to come home to a broken furnace and 40 degrees in my home. When I called they opened a claim, but the service agent was too busy to come until the following week. They said unless it's an emergency, they would not do a after-hours service. I called AHS and they said unless it was in the 20s it's not an emergency. Now it was in the 30s. I called a new service agency and paid out of pocket. I called back to get reimbursed, and they refused. This is a scam!!!!

Our thermostat wasn't working, and the contractor company looked at it. They found out that it was due to when our electrician was out, he somehow half tripped the circuit breaker. My husband had checked the circuit breakers and they all looked good. But when the tech went, he pushed them all in and checked. So, it was just a minor thing and there were no replacements.

Our heat wasn’t working and it was something like the fire ignition starter, and the contractor from Myers knew exactly what it was when I explained it to him. He fixed it really quickly, and then he stayed and helped explain the Nest to me because I didn’t get it yet. He didn’t even make a mess. We had to call American Home Shield to file a claim, and their reps were good. Everything was fine. The only thing is it took a while to hear back from the people that were gonna come fix everything, and then it took another few days for them to come out. I understand it’s Christmas season. It’s really busy time of the year, but I wish that was quicker.

Our furnace wasn’t working at all. It exploded and the fan came completely apart. I put in a claim and Todd Poruba Heating came out the next day. They were quick on it, and the fan and the motor of the furnace got fixed. I was very satisfied.

The contractor from All Hours Emergency Plumber came and fixed everything we needed. He was good, friendly and described the issue in very much detail. We had several things. We had leaky faucets that were in the master bath, so he replaced the cartridge. And then, we had a stopper that wouldn’t stay up. He said it was a loose nut. He had to tighten up that whole assembly, and it works fine now. And then, there was the water diverters. He couldn’t do much without lubrication, but it’s working as well as it’s gotta work. I agree with him. I don’t ever see them work 100% where 100% of water is diverted, but I’m fine with it.

My three rooms were completely cold. There was no hot air coming. Then in my other room, there was too much hot air coming. So, a technician from South Placer came. He checked and said there was like two months guarantee. “If any problem, call us.” So, then we checked. Still, hot air is not coming so I called last week. He came yesterday. He checked and he said the condenser something maybe needed a clean-up. He is nice. I’m totally happy with American Home Shield. I’m very satisfied.

There's never been an issue with American Home Shield. High Priority Plumbing came out recently for a small leak in the toilet. My wife was at home with the gentleman and everything was excellent.

Pruitt’s Plumbing is terrific. They were the ones that came out after somebody else came out. The rep said, “I understand you’re having a problem with water pressure.” He looked for an outside spigot to measure my water pressure. It was 95 and he said that something had to be replaced and that he had the part with him. The man was courteous, kind and wonderful and since he came out, everything's been terrific. I have better water pressure throughout the whole house, and I don’t feel scared that I’m gonna blow up.

There was a pipe leaking under the slab, and I got Robco Enterprises to work on the plumbing. That’s the first time American Home Shield sent people who knew what they were doing. They were professional, pleasant, and really nice and good. They did a great job and were unbelievable. I was happy with them.

The central heating was making a loud noise and the heating went out at Christmas Eve. I usually call in to file a claim. It's easier for me since I'm 72 years old, and their customer service representatives have been great. Vail Heating and Cooling came out and realized they had to order a part. It was four days later when the parts came in. The tech was great. I have a heat now. My experience with American Home Shield was great. We've always had good rapport with them when we have a problem.

I called American Home Shield to submit my claim. I like calling in because I like talking to a live person. AV Hawaiian called within the day and they came out to check my pool motor pump. The interaction with the guy was great and wonderful. He was nice, helpful and gave me pointers. He was very good and I told my other friends who have pools that AV Hawaiann is where they need to go. They should call these people. The guy was contracted with AHS but if they didn’t have them, I would recommend him anyway.

I was having trouble with my dryer, which kept catching my clothes and tearing them up. So, I set up a request with American Home Shield and a guy came out. He was timely and very knowledgeable, and he did a great job. I hope not to have to use the service, but it's nice to have it if needed.

I've had American Home Shield since June of last year. This last claim with our garage door cost me and I wasn’t aware that it wasn’t gonna be covered. AC Overhead Garage came out and fixed it, but I had to pay for the whole amount. They said it wasn’t covered under my policy because it wasn’t the garage door opener, it was the actual door. He said that the garage door itself wasn’t covered, just the garage door opener. And it had nothing to do with the opener. So, even though I paid $100, I paid him $300 and something dollars to get it fixed. I believed what he said and I just paid him. .

The house was cold and AHS fixed the issue. The contractor was very knowledgeable and conducted himself in a professional manner. He was a nice guy. It was friendly service. Everything was pretty fast from the time we filed the claim to actually somebody knocking on my door. So we really appreciated that because we didn’t have heat.

Air Technical came out for some kind of board on my heater. I ended up having to call them because they were supposed to call me but they never did. They came out then they took care of it. Everything works good now. At this house, I've had American Home Shield since July, but I’ve had them way a lot before that. It’s convenient.

Some of the service technicians are kind of questionable in the whole quality of service they provide. I feel that oftentimes, they come back to fix the same things over and over again. They fix something for it to last 30 or 90 days, and then it breaks again pretty quickly. But American Home Shield as a company is great. DJ’s HVAC Services came out recently for a heater and everything went fine with it. They were a bit strange but the problem was so simple that it was solved.

The Oasis Plumbing was the assigned contractor in our latest claim and it was great. They were very friendly and wonderful. The only thing is, I still don’t feel like it’s going a 100% after they were all done and said. But we’ve already had them come out again and they checked it and said, “No. It’s going like it’s supposed to.” We have been with American Home Shield for a long time and we keep their service as I only have to pay a deductible when they send someone out. I'm very satisfied with them.

Maye’s Plumbing & Heating came out for a plumbing service and everything went well. However, the contractor had to cut a hole in our ceiling so that way he can check for two weeks to see if it was still leaking. Somebody was supposed to come out and fix it, but they never came and it’s been three weeks now. Other than that, the service is good. I already reached out to AHS and they already are handling it for me.

It was my first time that I had to use the warranty. I submitted the claim over the phone. The rep was very nice and informative. And then Lake Area Appliance came out and they were awesome. The gentleman was really nice. Our claim went really well, but now, I'm just stuck on how do I order the item. I received the email as well. But I'm afraid to place the order because the representative that I spoke with at American Home Shield stated that when the gentleman came out he basically measured the item, and where I'm stuck is that because when he measured it, I wasn’t sure if he measured with the way that it is right now or if he just measured the microwave, because the way that the microwave is right now, made back in 1987, it has a shelf that it's built-in to on the wall. And I'm just wondering, looking at newer homes, I don’t see that shelving anymore.

We've lived in three different states and we've had American Home Shield since we were in San Rafael, which was 2001. So far, we've had good luck with them which is why we've had them for so long. I just don't like that now they automatically charge my credit card when I set up a service call instead of waiting until the service call happens. And I had to cancel a service call once, and then it was a hassle to try to resolve that. When we had a heating issue, they sent a tech from MS Services and he was very good. He arrived on time and figured out what was wrong, and fixed it. He was great.

In my prior claim, I had some issues reaching out to the contractor assigned to my problem and it was really tough to get a hold of somebody. But in my recent claim, automatically, somebody from Appliance Care contacted me the same day when I opened the request. That was awesome. Then, the guy came out and he was professional. He resolved my issue and everything was fine. So, if I can get more experiences like that, that would be good. Also, submitting claims to AHS is the easiest part. I like the fact that I can do it online and don’t have to worry about having cash on hand when the guy comes since I can pay online as well, which is great.

Everything went very well with my recent claim with AHS. It was my refrigerator. There was the flap that had to be replaced because the door would not shut properly. The contractor came out. He had to go back and get the appliance, which we were so grateful that they had it in stock. So he came right back and put it in and it was fixed in no time. We were so glad that the part did not have to be ordered and we did not have to sit and wait on something to come in for it to be replaced. Each time we’ve had to call in a claim to AHS, they responded properly. And any time we’ve submitted a claim, they gave us a reference, whoever to contact to come out and service the items, and usually, they come out right away. We’ve had no problems with American Home Shield in getting things resolved here.

I started to do my claim online, but it was limited. It wouldn't let me put everything I wanted to put, so I called and I spoke to someone. I submitted claims for a few things, including a bathtub, two toilet bowls, and a sump pump. Clog Busters came out, and they did a great job. They were efficient, and they definitely knew what was going on. They had to order some parts and get approval for some parts and go pick them up. They came back and fixed all the issues in about two hours.

The contractor that was sent by American Home Shield was prompt and helpful, and completed the job as they said they would. I would request them again. They were great. The hold times with American Home Shield were long sometimes, but the claim process was prompt.

The heater was not blowing out hot air so we filed a claim to AHS. The technician that was sent out was great. He took care of it and everything at once. Everything was fantastic. Every time I call AHS, everything is taken care of.

When our garage door would not open, the contractor who came out was on time, professional, quick, and efficient. The motor fried out and it was replaced.

My toilet was rocking back and forth, causing the water to run and leak. I submitted the claim for it online and the tech from Watersafe Plumbing who was sent out was great. I've also had American Home Shield at my previous home, and it has been easy to schedule a service with them.

Everything went fine with the pool and spa claim, but the ductwork never got done. The very first people that came out for the ductwork was Total Air Care. They came out twice or three times, and each time, they said there was nothing that they could do because they didn’t have the equipment to fix what needed to be fixed or either check what needed to be checked. So American Home Shield finally sent out Crain’s. As soon as the guy got out of the truck, he said, “I understand it’s your ductwork. We’ve been having a contract with American Home Shield for over seven years and they’ve never paid for ductwork to be fixed.” But I told him that I have that in my service agreement. So if it’s a problem with it, it needs to be fixed. He said that he would go up and look at it but he repeated that they have never paid for it.

I've always had good service with American Home Shield. And you could not ask for a more compassionate person than the contractor who came to fix my oven and stovetop. After he fixed my oven, my dog died right in my arms. He took me to the vet, stayed with me and then brought me back. You cannot ask for anybody to do any more than what that man did. He also said I had 60 days to have him come back. So far, one of the burners has been slow to heat up, but it heats up and it's working.

I had a leak in the ceiling of my living room and when I spoke with someone from American Home Shield, they gave us the name and the number of a contractor. I was told that we would be getting an email, which we did. But the plumber couldn’t come that day. It was gonna be the following week. This was right before Thanksgiving, plus it was a good leak so, we called back and AHS expedited the claim for us and got somebody out right away. The contractor was really nice and told us what was going on and explained it to us. He had to fix the connection on the pipe and everything has been functioning perfectly since. My experience with AHS has been professional and very good.

The gas furnace wouldn’t come on, and it has been the striker plate for the last 3 years. Somehow, it seems to wear out in one year now and they keep just replacing the striker plate. I submitted the claim through the computer and it’s been very easy. The response time was great as well. Air Technology was assigned and they're a different company than I’ve ever had before. They were great. They called, came right out, and fixed the furnace. They also called back the next day to make sure that I was satisfied, so they were very good with follow through.

My brother and my sister have American Home Shield and they've never had a problem with the service. I tried a cheaper company for about a minute and they screwed me on the first time I called so I was done with them. I should've paid the extra money and went for American Home Shield first. Now, I have them too and they did me right the first time I used the service. I set up an appointment and everything went like it was supposed to. I got someone out, who was really cool and he found the problem. He found another problem that American Home Shield didn't cover, but that wasn't their fault. The guy ordered the parts then came out and fixed it. He was great.

We were with Choice before and I didn't like the way they handle things. They seem to deny more claims than they should have and they would get people that were just totally out of the area to come over here. Somebody who's 50 miles away shouldn't have to make a call in Leland. So, we switched to American Home Shield and we've had them for 5 years already. They have been very good about covering what seem like a lot more than what other people had and are easy to deal with. In a recent claim, they sent Steven A Mills Plumbing for our water heater and everything went very well. He came and replaced a small part on the top of it there, and it seems to be working fine. My husband was the one that interacted with him and he found that it was a good job.

The AC was running, but it was only running cold air. I submitted my claim over the phone and it was easy. The guy from Max Air Heating and Cooling was very pleasant and patient. He called us that the was on his way, but we ended up being a little late -- we thought we were going to be back to the house before him. He was still very professional and very attentive to our needs. He was very patient, too. He did something with the unit and he fixed it. It was taken all in one day. Everything was great with American Home Shield.

Clifton Heating came out to repair my heating problem. It took 24 hours for them to come out, but they told me that ahead of time. They were very polite, knowledgeable, got the job done and were gone. I did the claim at American Home Shield online and it was surprisingly easy.

So far, we've had good experience with the people that they’ve sent. The tech from The Appliance Guy was very cordial and knew what he was doing, and it turned out to be something else that we needed to get. There was a problem with the dryer, but there was also a problem with the dryer vent so we ended up having to get a vent cleaner in as well. But he did fix the dryer. It would be nice though if American Home Shield covers dryer vent things in the house as well as dryer vent cleaning. Also, if we need to submit for more than one thing, I feel like we have to call since you can't do multiple ones.

The hot water heater went out so I called American Home Shield. They said, “Parrish Plumbing is the outfit that does the work.” I thought they would call them, but they didn’t. So, I called the plumber myself and left a message. It took 30 hours from when I called until he got here and fixed it. He was great. He was very professional, very courteous and very prompt. That experience was very impressive, but my experience with American Home Shield was lacking. I’m paying them 500 bucks a month and they didn’t do anything. I had to call the contractor myself. They paid for the hot water heater though, which is what they’re supposed to do under the contract. Also, I've had AHS for two years and I haven't received any paperwork or contract in writing. I’ve had to look it up online. I would sure appreciate it if there's one that I could go to to look at without having to look it up online.

Last week, we had Budget HVAC come out to fix our furnace. They came right away and they were fantastic. They were super-helpful, super-quick, efficient and kind. Everything was wonderful. But the companies we had prior were awful. We switched home warranty companies because we were so frustrated with the company before. But we found out that the same company bought American Home Shield, so it was really the same company that we were trying to avoid. We didn’t realize that there was that merger until after the fact. But they don’t really listen as far as the input that we have given them time and time again.

For our plumbing issue, Heros Plumbing Service came in, diagnosed the problem and repaired it. They did a very good job. They’ve been here many times before so I’m quite familiar with them and even their technician. The one they sent had been here before over the years. So, it was a good relationship. We've been with AHS for a long time and the contractors they use so far have all been good. I have no problem with that. Everything is really good. The only problem we have with American Home Shield is if something can’t be repaired and needs to be replaced, the wait can be a long time.

I got AHS by recommendation from family members, and they have been very good. The most recent claim I had with AHS was for a washing machine. There was a leak inside the machine. The washing machine was almost half full of water. I had to let the water out before I could wash. I called Home Shield, and they gave me GE Appliance's number. I requested a date, and the rep gave me the date and she said from 1 to 5. AHS also sent someone to fix my stove and the contractors were professional. The stove is now doing very good.

We had American Home Shield when we first moved in the house and then, we didn’t have them for a couple years. This will be the second year, but it will be the third time we’ve had a contract with them. I did the claim once through online but I usually call and talk. Right after I contact them, they would send an email saying who the contractor would be and they would tell me on the phone that I’ll be contacted within a certain period of time. When the water heater wasn’t getting hot, I called. There were a lot of costs that weren’t covered, but they explained that and I have a water heater that gets water hot, so I’m happy with that.

American Home Shield needs to have persistently good vendors. I've had them for a while now and I also have a couple of homes which were with them prior. I have some good experiences and some bad experiences. I had an issue with my water heater in my other home and the contractor came out. The guy who was there wanted to sell me his own product, so I wasn’t happy. I called another person on my own and paid him, and he came and just fixed it. In another claim, At Your Pool Service came out right away and fixed the problem then left. So, that was a good one.

One day, my wife smelled gas at the cookstove. I called Home Shield to get somebody to come out. They sent Fleming Appliance Repair. We called the gas company and left the stove off until the tech came to fix the stove. He came the next day, fixed it and then there was no more gas smell. I've had AHS for at least three years and I'm satisfied so far. Everybody that I know has also been satisfied with them.

The pump was out and it cannot provide enough pressures. I had to lower the pressures down so that I can set it off. Our claim where Nicholson Drilling came out went very good. I like the guy and I also like that American Home Shield approved the right part to be replaced. But I forgot if they put the fitting, so there is a small leak. It's wet when they put together the pumps, so I did not see that dripping. But, after a week, I saw the floor still wet under one of the pipes that they put the brand-new part. So, I will call the guy back. In my home, I also recently made a claim on the furnace. It was not running, and their guy came out and replaced the right part. It has been running very good.

I submit my claims over the phone and we’ve been happy with American Home Shield on all of our claims. There were two things that we had a little problem with and the gentleman who came out couldn’t seem to find the problem with either one of them. The refrigerator corrected itself but it went completely out on us and we were not happy that the tech just glanced at it and said that it was working now. The other was a burner on the gas stove. If you turn it on a couple of times close together, it won't come back on on its own. You have to light it with a match or wait for a little while. The tech gave us some crazy explanation that didn’t make sense. AHS sent Rescue Your Air for our heating issue. They had been here before and had done a good job.

I spoke with somebody at American Home Shield when I had some bad ceiling fans in my house, and they said they had a new contractor, Georgia Boy, that was rated high. The tech did a great job and went out of his way to help me. He was better than all of the other contractors that have ever come. There was another one from Total Air that was really good too. The HVAC guy diagnosed a problem that everybody else kept missing. It was a short in one of the wires that was very hard to find, and he found it.

A few hours after I filed a claim online, I got an email notification that someone would contact me. Then a few hours later, Prime Plumbing contacted me. The toilet was running and they replaced a part in it. The guy had the part in his truck so he was able to repair it that day. He was also really nice and very informative. I've had American Home Shield for a couple of years now and I haven’t had any problems with them at all so far. I have 3 properties with them.

I filed a claim to American Home Shield for an appliance repair. A tech from Active Appliances came out on the first call. He wasn’t very friendly. He didn’t smile and he was just very cold-acting. I explained that to American Home Shield. People are who they are, but when you’re spending money, you want someone that’s cordial, professional and pleasant, and I didn’t get that. I described to him the issue with our dryer. He fixed it really quickly. All he did was he just blew the dust out of it. A couple of weeks later, it started the squeaking again. I called AHS and the same guy came back out again. He said the issue was that it wasn’t doing it when he came out. I said, “It’s for sure doing it because we have recordings of the noise.”

It was wintertime and my furnace would not heat. We called right away to submit the claim to American Home Shield, and they were able to send out Heritage Air & Heat quickly. The individual was great. The issue was a sensor that he had to clean and he did it right away. It got taken care of quickly. Overall, everything went fine.

They kicked in the service when I made the call. The installer let me know that they were gonna be by and when they were gonna be by. They came by with the new microwave and took out the old one, and put in the new one. It took them an hour and a half or two hours. Most construction guys make a mess, but these guys didn't and what little they did, they cleaned up.

We bought our home in July and the seller got American Home Shield for us. She knew that the air conditioner was not very good and she didn't wanna be bothered with it. The air conditioner then went out within two weeks and we ended up having to replace it. But that went great. I've also submitted a claim because the light went out on my oven, and the contractors sent out were very courteous. We bought the light and the cover hoping to do this and they had it fixed. Everything was done within five minutes. It was terrific.

The service was gonna be at a later time and it was during the winter, so we were without heat. Home Shield did an extremely fast job in trying to call Artech on our behalf to try to get it fixed. Artech got the unit to work and I'm back at my house again. So far, it's still working and I hope it stays that way, especially right now in the winter. Though they could have done it sooner, there are things that they have done for us that are still working. They did an amazing job and the problem was resolved.

I was with American Home Shield before for a number of years, and then somebody tried to tell me on their end that they couldn’t provide cash in lieu of a kitchen sink faucet that I wanted. It was a fairly new kitchen, and the one they wanted to put in did not match anything. I wanted to cash out, and they wouldn’t let me. So, I just went out and bought my own new one. That’s why I quit the last time. I’m sure they can cash out. They just had a customer service rep answering the phone that didn’t understand the rules. Clovis Heating and Cooling recently came for the air conditioner, and though they weren’t sure what they did would fix it permanently, they fixed it and there have been no problems since. The tech didn’t order the new part that he said would be needed in the near future, but he fixed it with a part he had on hand. In one visit, he was done.

The glass top on our cooktop was broken and I submitted a claim online through American Home Shield. Before, I had trouble reaching anyone online and I used to try and do the phone-ins. But now, the online version is much easier to use than it used to be. And American Home Shield is very busy these days, so it’s hard to reach a human when you call. For this claim, AHS assigned King's Appliances and someone contacted me after two days. The tech didn’t physically appear but he called and asked for the model number so that he could order the part. So, my wife got underneath the counter and got the model number out. Then I got a phone call early this week from American Home Shield saying that the part was no longer available and that they would have to replace the cooktop.

The freezer part was working, but the refrigerator part on the Samsung had stopped working and the temperature was 60 degrees up there. I called American Home Shield and they took what I told them and then they took my deductible. It was about four or five days before they could get to me though. I called on a Monday morning, and they couldn’t get to me till Thursday. Also, they couldn’t fix it immediately. They had to order a part, so it was another week before they could get back to me to fix it. We didn’t have a refrigerator for almost two weeks. But so far, it’s been great. I'm satisfied with what they did and how they did it.

We called AHS for our washing machine, because there was no hot water, and the lady we spoke with kept saying it was the water heater. She sounded like she was from another country and it was like the water heater was the only subject she knew. They kept sending people out to work on the water heater, and that went down two or three times before we ever got the situation sorted out. The contractor who then came out was wonderful. He did the work and cleaned up. I am a retired 30-year air force member and had lots of dealings with young men and women, and this guy was absolutely most courteous, professional and understanding. I even asked for him the second or third time we called.

Appliance Care came out for my washer which was not spinning. The tech was very knowledgeable, cordial and professional. At first, it seemed to be working, but I washed several clothes and when I got to the fifth load a couple of days later, it didn't drain again. I prayed and said, "Let's try this again." I washed them and then went through the whole cycle. Initially, I went back to go through the spinning cycle, and still, there was water at the bottom of the washer. So, I was a little disappointed. But when I went back to the cycle, it did eventually do that. I also attempted to call American Home Shield the other day about the dryer and no answer, so the online process works better.