American Home Shield Reviews

American Home Shield's reps are very nice. After submitting claims, we get told that we’d be contacted within 24 to 48 hours, but I think 48 hours is too long. The contractors have been generally good. However, we’d like to be able to get the same one we use each time. but sometimes we’re told they’re not available. AHS has worked for us. Although every year I question whether or not we should renew, we mostly do because of the pool equipment that we have.

My garbage disposal was leaking and I filed a claim for it online on the weekend. The day after, on Monday, they contacted me and then Five Brothers Plumbing showed up on Tuesday. They were fast and friendly, and they replaced the garbage disposal. This is my second claim, and it has been very good so far.

I love American Home Shield and I like their website. I like how easy it is for me to look up what's covered, what's not, the details of it, and to request service. They always assign somebody immediately. On our spa issue, Bluepoint showed up and they listened to what we had to say and deciphered it right away. They showed me what was going on and told me that it was bad. They said they would get ahold of American Home Shield and tell them what we were thinking. Then they would see what they would do from there. Five days later, they were back out and they had it all repaired. They cleaned up then they were gone. We've had AHS in this house for 7 years, in our condo for 3 years and in our townhouse for a year, and we've never had a problem with them.

My dishwasher claim went well. My need for the contractor was answered right away. He was here the very next day. We had to order a control board, some type of circuit board, and he had it within a week, which was exactly the time he told me it might take. It was not a problem. I'm by myself and I can certainly hand-wash the few dishes I have. He came back nice as could be. I would not mind having him in my home again. He was a very much gentleman. We had a nice conversation while he was working and he was clean. A month later, I had to have another issue taken care of. It was my air conditioner that had some exposed wires up there. A gentleman came out from JJ Heating and Cooling. He was also very nice and got things taken care of. So, I've been very pleased so far with both visits.

I recently had some hose bibs outside of the house that were leaking. I had gone to shut the water off, and it wouldn’t shut off as the valve was broke. The claims process for it went flawless. On American Home Shield’s website, even if a part is covered, they don’t list it as something you can pick from the drop-down menu. So, I called once I got the referral back on who the contractor was, and I told them what the problem was so they would have the parts when they came out. On the website though, everything that they cover should be available to either pick from a drop-down menu or something that says “other” so you can input what it is. There is an “other” but it doesn’t allow you when you pick that to actually type in what it is.

Two months ago, my dishwasher had a code fo F2/E2. I called American Home Shield and they immediately sent Appliance Protection LL. They sent a contractor, we paid the $125.00 deductible, and the same code returned a few days later - (right before Thanksgiving). Notified AHS, I asked if someone could come the Wednesday before Thanksgiving. They said yes and scheduled an appt. Two hours into the window in which APL was supposed to come, the technician called and said he didn't have the part (part that was told we would need) and canceled the appt. I've called AHS every week since that time, and to-date, my dishwasher is still not repaired. AHS said someone would call, to-date, no one from the company as contacted me. Never heard from APL. DON'T BUY A HOME WARRANTY FROM THIS COMPANY!

I paid $75 for the tune-up service and the contractor (Cool Factory) did not perform the checks which were mentioned in their email and their customer care has no clue about anything, they keep me on hold. I called your customer care more than 7 times and they marked the service as Complete without finishing the service. I do not like paying for a service and do not get the promised service. It is UNETHICAL to charge someone money when you are not able to provide a service, You do not have an email to send our grievances, your customer care call center is a joke. I am sorry to say but their service BAD. I will be waiting for a response till my next billing cycle and move to a different plan if no resolution could be provided.

The contractor replaced a lot of the things that the previous plumber had done wrong and so, I've always been pleased with American Home Shield. I could have gone through them this time, but I decided to go ahead and replace the water heater without charging it to the insurance because I was having some extra work done. I’ve been with AHS for about 10 years and submitting a claim is great. I would usually hear back from the contractor that they assigned me within an hour if it was within business hours. If it was off business hours, then somebody would contact me as soon as they could.

My appliance was supposed to be delivered last week and something happened that I never got it. I tried to follow up with Whirlpool and then I finally got somebody from American Home Shield to double check for me, and they checked and it should be delivered today between 8:00 and noon. So, I’m impatiently waiting. The first time, it was a different contractor that came out. They said that it was completely shot. The part of this was melted and it was dangerous. And then they checked to see if they could possibly get some replacement parts, and they could not. Now, that particular person happened to be Bill with Fix-it Guys. He was gonna contact AHS, and they gave me an offer. When I agreed to it, they sent me to Workman, and Workman is supposed to install it. And I’ve talked to them a couple of times. They’re just waiting for it to get here so we can get it installed.

I submitted a claim to AHS and their contractor, American Express Appliance came to do service. The first time their tech came, he saw dirt and he just cleaned that out. But then, the fan stopped working and the second time they came, the tech fixed that. My appliance was complicated and it was hard to diagnose the problem. Though their tech is good, I think he needs more experience. I just hope AHS's contractor can do more checks when they come to check the problem.

The dryer was extremely noisy. Its drum had to be replaced. I prefer to go online, but it wasn’t working when I went online. So, I ended up calling ‘cause I had to do the claim that day. After two days, the contractor came and he was extremely professional. He called before he arrived. He called to update me and let me know what was going on with it, and when I could expect for him to come back out. They had to order a part. The dryer is doing fine now.

Clutch Appliance Repair came out and they did a good job. They had to come back with parts, though, since that’s what American Home Shield does. It keeps a lot of stuff on their own inventory and not on the contractor’s inventory. From the time I submitted the claim, everything was fixed in about a week. Still, AHS is good.

I came from another company, AHS's competition, and I was very dissatisfied after one of our claim. It took them over a month to correct the issues. That was when I switched over to AHS. A month later, I had an issue. The furnace was lighting and then shutting itself right back off. The gentleman from Air First Mechanical came out and thought that he found the issue, and did not. The first time, he thought it was a clogged filter. I just purchased the home and I thought that it collapsed, so I could see why we would have thought that. When he left, everything was working. An hour later, it shut itself back off again. It ended up being a control board. As soon as I notified him, he very promptly called me back even if it was late at night, and then came back out the next morning. I could not be happy enough with that particular vendor and with the service overall.

Everything worked just fine with my claim experience with AHS. The contractors fixed the plumbing problem. The first guy came and it looked like the problem was fixed, but it ended up not being fixed after a couple of days. And so I called American Home Shield back, and they immediately sent out the same contractor again. The next guy had more skills and more equipment, and he was able to fix the plumbing again. And it’s still working, so it’s fine. I’m satisfied that I could call AHS and get something fixed. I’m happy with their service.

My recent claim was fine except for the fact that it took them from July until two weeks ago to finally get someone to come out to do my duct work. They didn’t call me back and I had to keep calling them. As for the work, it was good.

Submitting the claim for my refrigerator was very easy. The technician, Martin, called before he came to let me know when he was coming. He also called when he was on his way. He explained everything and did an excellent job. I was very happy with him. However, I was ready to drop AHS because they cheated me on something and I was really fed up. They beat me out of a $700 convection oven. The guy didn't know what he was doing and couldn't fix it. He tried for months and months coming out with one part every time. He went through every part that he thought would fix it, but he never did. I don't understand why AHS couldn't fix it after six months. I just put in to get a new microwave instead of getting a convection oven and they wouldn't pay me for it so I lost $1,700. I talked to Martin a little bit about it and told him that I was very frustrated with them. He said that they are one of the better home warranties. So I reconsidered dropping them. But I'd like for them to pay me at least $300 for the microwave.

Every time that we’ve used American Home Shield, everything has gone fine. The only issue I have is not their problem. On the first claim for the solar panel pump, the technician said it was not covered and that I was gonna have to pay for it myself, and I believed him. That was my fault for not calling American Home Shield. I have a solar panel on the roof and the technician said the solar panel motor is not covered. When the pool pump motor went out this time, I went and read my contract before I called American Home Shield again. I saw that solar pumps were covered so I called to confirm that. It took a little bit of time but American Home Shield did realize that the wording in the contract did cover solar pumps. So both of the motors were repaired this time. Green Valley Pool and Patio was absolutely excellent.

It was winter and I had a pre-season check-up for the heater. MS Services came out. I needed to change my filters, and I did. The technician also said that the piping should be cleaned which I'm not gonna do. He said that would be $1,100 to 1,500. So, unless I see a problem, I'm not gonna deal with that. The technician was very professional and on time. He was here for a while, but he was working. He wasn't wasting time. So, I was fine with him.

I've had American Home Shield in four houses and there's almost always a dependable response with repair people who do what's necessary. I have been a little concerned about the rising monthly fee that has now gone up quite a bit in the time that we've been a customer though. In addition, the cost of having somebody come has gone up considerably. When we started, it was $60 and now it's up to 100. Also, there are lots of times where I go through robot calls, but in general, I've learned to how to manage it and I've been able to get what I need done satisfactorily. With my recent claim, the appliance repair man was very professional. He communicated with me both electronically and in person about his arrival times, his plans and the delivery of materials. He was very efficient in executing the repair too.

My garbage disposal was leaking. I submitted a claim online with AHS and I selected the email notification. Then they sent out a tech from Advanced Home Services and my experience with him was good. He replaced the whole thing and he had the new one on hand. Now it's not leaking anymore, so that makes me happy. Also, the guy came in really quickly, assessed the situation, fixed it, and left. Everything was great.

My furnace went off and I put in the claim. AHS sent Fick's Mechanical. Two people came and they were very professional. They were on time. They were also really nice, sweet and very helpful. The closest availability the contractor had was two days later, but I couldn't so they came five days later. Originally the guy said it was an electrical problem. It worked but a week later we figured out it didn't have power so we called them back. And as soon as I called them back they came out two days later. They were super quick.

I have a number of properties with American Home Shield and I wouldn’t keep them on unless I was satisfied. Some contractors had been to our house in Warrington Drive once and had to come back to work on something. It seems to be working fine so everything went well. Then recently, I put in a claim with them for an AC unit. United Air Temp came out and installed a part. I’m pleased with the company that did the service. But, I received a notice that one of my policies didn't renew. If they would contact me and let me know which property it was, it would be great and I could renew it. Other than that, I'm pleased with Home Shield and the company that did the service.

I've had AHS for about 4 years and normally, submitting claims to them is a very good experience. But I just called in recently about my return on my furnace because they sent a contractor out who didn't repair it. That contractor was supposed to contact AHS to let them know what the situation was but the only thing I got was an email saying that my service is complete. They didn't do anything and I was under the impression they were supposed to be getting back with me to let me know whether or not they were gonna be able to fix it. This has happened twice when they did not get back in touch with me in reference to the call that I made for service. Recently, I submitted a claim for an issue that I thought was electrical. When AHS' contractor got to my location, they found out that the issue that my dishwasher was plugged in wrong. So, I paid $100 for them to plug in not my dishwasher, but my garbage disposal.

BRM Services came out for an appliance repair and everything went fine with that. They came out and said that my refrigerator needed to be replaced, and I’m in the process of doing it. The only thing was that I had a leak in the kitchen at the same time from the bathroom, and so, I had two claims open. Another company came out and replaced it, and American Home Shield had to get authorization for them to do that. The question that I asked them was, “Is everything gonna be put back the same way?” And they told me, “Yes.” But when the guy got out there to patch up the ceiling, he told me, “AHS only authorized us to put a piece of drywall up there and screw it in,” and that I would be responsible for patching it up, sanding it and getting it painted. I was floored by that because that was not what I was told. Had I known ahead of time, I would have had the person to come out right after them on that same day and patch it up.

When you call American Home Shield, they do what they say they are gonna do. But I had an experience before where the lady a hassle. She submitted the claim, but I was on the phone with her for so long to get what I needed. She had no earthly idea what I was talking about. She didn’t speak English and couldn’t understand what I was saying. However, the last rep I had was excellent. When I reported my problem, she went right to it. Moreover, AHS's vendor, K & S Plumbing, has been awesome. They send the same tech every time I have a problem. And he really knows what he’d be doing.

We had a leak in the water system. That winter, we couldn't turn on hot water or anything. We had to go next door to get hot water from our neighbors. We were using a hose like a bunch of people from a third world country. We couldn't even flush the toilets. We'd need to take the water to flush the toilets. It was ridiculous. When B&L Plumbing came in, they told me that they could do these things on a rush basis. They didn't know what happened, but American Home Shield obviously didn't know that we didn't have any water at all. B&L said they were supposed to be out here in two hours.

The dryer stopped heating and instead of taking just one cycle, it would take one and a half. Then all of a sudden, it stopped drying the clothes the way it was supposed to. The technician was great and came out in less than 48 hours. They replaced that part, and everything went perfect.

I had a problem with the outlet and I called AHS right before Thanksgiving. The representative was fine and the technician from Comfort Technology was very professional. The job was quick. He found it right away and he cleaned up good, so everything was good. It was just the outlet that needed to be replaced. I used to have AHS and I went with another one and I came back to them. I had a better deal with the other company, but ended up not being good with the coverage.

When I bought a house, I wanted to have a home warranty with it. I saw reviews on American Home Shield that looked positive and decided to work with them. Their website is user-friendly enough, but the last two times I have submitted a claim, it looked like I was scheduling an appointment. It said that the next available time for me to get an appointment was this date and this time. After that, I realized that that was not an appointment because somebody was supposed to show up one day but didn’t. I went to call before the contractor did and realized they never even got the information. When I called AHS to talk to them about it, they addressed the situation, but when I asked to speak to a manager they said that the manager is on the phone and can’t talk to me. I can’t talk to a manager to resolve the problem, or to at least tell the management, that I've got a problem.

I would like to inform you of a situation that we ran into while we were getting our dishwasher repaired. The first company or contractor you sent had a problem finding what it was, but eventually said he found it. He said he had to order a part so we had to wait three days before the part came in, one more day because it was on a weekend. Finally he arrived. He did apologize for the part taking so long. He then placed and told us not to use the machine for 24 hour, because he put some type of sealer on the hose connections on the part he just put in. So we waited. Tried the machine. Still the same problem. They said they couldn't figure it out so they called AHS to get a new contractor to look at, he arrived the next day.

Had Home Shield for more than 10 years. Refused to pay for my ac repair. Would have been better to put the $500 per year in an emergency fund to cover the repairs. Not worth it at all. Refused to repair my garage door and my washing machine. Rip off.

My first time filing a claim with the home warranty company and I already don't like it. I asked for an expedited service request due to leaking faucets that leak SEVERAL GALLONS of water per day and I'm not able to shut them off unless I shut the water to the house off. I was told I would receive an email and text message with my work order (and that the technician would call first thing in the morning) and thus far haven't received anything 12 hours later (I also called to follow up on the work order and STILL haven't received the email they promised). My credit card also shows it has not been charged for the deductible. I guess the home warranty company expects me to be incredibly uncomfortable in my own home, with no water. I read some great reviews about excellent customer service, and quick service, but unfortunately that hasn't been my experience at all. I'm extremely disappointed.

The first vendor referred to us for my recent claim never contacted us. I tried to contact them and I could never get any kind of answer. Maybe the vendor should let American Home Shield know when they have responded so the homeowner doesn't have to try to chase down somebody else. We waited several days and our water damage was getting worse and worse. I went back to American Home Shield and they sent out Anytime Plumbing. They were terrific. They came a day earlier than we expected and the guys were very courteous. They brought in a Shop Vac and cleaned up all the water spill. They were quick and I was very happy with it. We’ve had American Home Shield since we bought the house two years ago and we’ve been very satisfied so far.

Barber’s was professional and timely. They were quick. They do a wonderful job. In fact, we requested them because I’ve had people from other areas, and I had a horrible experience. I was afraid with the man being in my house. But the Barber’s is a family-owned place. All of the different people they send out seem to be knowledgeable, professional and safe. I requested them because I felt safe with them, and sometimes, I’ve called on a day, and they came that afternoon. Nobody does that.

American Home Shield sent a tech from Sears to fix our dryer the next day after I filed a claim. He gave me the news that it wasn’t worth fixing. He knew exactly what he was doing and knew what to check for. And they were supposed to deliver it and set it up, but the delivery guy only helped me take it in the house, and had no idea. They were supposed to send a new cord because it's an electric dryer and they didn’t send a new cord. So, I'm glad I saved my old one, and then I just had to hook it up myself. But other than that I have no problem with AHS.

American Home Shield is affordable and covers just about everything. When submitting claims to them, I’d go online and select whatever area of service that I need and then just wait for them to send me whomever the job had been assigned to. Their contractors have been very friendly and helpful in helping explain the nature of whatever the problem was and what was right when they know that it was not something that is covered by the warranty.

Perry Mechanical came out and did an excellent job on my AC unit claim. They resolved the issue for us. The contractor can come back and repair stuff for me anytime. American Home Shield makes the process very easy and there is no stress involved. They use very high quality plumbers, electricians, or whatever is necessary to do the job. You can rely on them. Renewal with them will be done.

I submitted claims over the phone where one was for the heating and another was for the hot water, and everything was perfect for both companies that came out. The technicians were knowledgeable, and I couldn’t have asked for anything more. We went through everything and there was some foolishness on my part, which they laughed at me. I’m totally ignorant about a lot of things, and something was twisted when it was not supposed to be twisted. But I was afraid that it would get worse than it was. So, they just walked me through and told me, “Next time, don’t do this.” But all’s well that ends well. Also, the timing was quickly done. In fact, it should have been repaired sooner than later but I didn’t have the time because of my schedule. Still, American Home Shield is amazing. I’m even supposed to give the company information to two of my coworkers to sign on board.

I had maintenance done on the furnace, and the maintenance company said I had a cracked heat exchanger, and it was unsafe to operate. So I called AHS to come and take a look at it. And the contractors that AHS sent looked at it and found that the company that made those claims was trying to scam and sell me a new furnace. So, they took the correct readings, tested everything and showed me results and showed me that the unit was actually operational. They did a great job and saved me from having to get scammed from a new unit. The contractor explained everything really well. He was very knowledgeable. I definitely recommend them. AHS did a really good job. They were honest professionals and I would definitely use them again.

I've had American Home Shield for several years now. I call on the phone to file a claim. I have the phone number and I like to talk to somebody. I first started with the air conditioning issue. Here is Arizona, it's really hot and they were able to troubleshoot the whole system and make repairs, and everything was good and was fast. American Home Shield is one of the best. They've really taken care of me. They've always been efficient and always picked out really good service people to come out. They've all been easy to work with and excellent. The last guy spent time trying figure out the problem and took care of it. My experience has all been good.

I had an issue with how the plumbing was originally set up and it's an old house that we live at. The contractor that was sent was super professional, and they got the job done well and explained everything. They took an hour and a half to resolve the issue, and the timeframe was excellent.

Everything was easy with American Home Shield's submitting process. Moreover, the contractor provided excellent service. My refrigerator was not getting cold, but now, everything is working and everything seems to be satisfactory.

The technician who was sent out did a good job. He came when he was supposed to and fixed the issue and was gone in 30 minutes. I've had other claims and I've been impressed. They replaced the seal on the dishwasher, worked something with the air conditioner, and then I also hired them to do the season check on my heater ‘cause I never had that done before. Twice, we didn’t get the call beforehand, before the night to confirm, and that’s been the only thing. And both times, the tech came anyway.

I searched the top 10 home warranty companies and Home Shield was on there on the list. I liked their Better Business Bureau rating and some of the reviews that I read online about the warranty company. I've been with AHS for less than a year and have submitted one claim. Their contractor was professional and they were really good. So far, that claim experience has been excellent although it has not been fully processed yet. We received the new item in our home, I scanned the receipt to the company and we are kinda waiting on that process now.

The service guy came out, he diagnosed the problem and he fixed it. He let me know that if anything went wrong under the 30 days, to give him a callback. Anything over that, then I’d have to call American Home Shield again. But so far, so good. He was very courteous and professional, and went above and beyond because he also looked at the air handler, which was inside the house upstairs. The cabinet and some of the nails were coming loose, and he said he had some nails in his truck. He said he would nail it for me. That was very nice of him to do that.

American Home Shield sent Loyalty Home Services and they ended up just putting in a new garbage disposal. He said that they could have kept the old one as it seemed to be tightened, but because he was already out there they just replaced it. The contractor was very communicative and very kind. And he came early, which was super helpful. AHS sent me a good person that was quick and was honest, and I couldn’t ask anything better. And doing the claim online was a lot easier than I expected. It was a bunch of dropdown and it was just kinda like "Here's what the issue is," and it got scheduled very quickly. Within 24 hours between scheduling I had someone there to fix it.

I filled out a form online to file a claim with American Home Shield. It was for a dishwasher, and it was a seal that was leaking. They sent Above and Beyond Appliance Repair, and the tech was professional, did a good job, and he was efficient and nice. He had to order a part and he came back in a timely manner, and it was a great job.

American Home Shield have great people and they are very polite. I love them. I've had them for two and a half years now, and the claim submission process is easy. The last company they sent me was amazing and they should keep them. First, the owner for the company came and explained everything for me very gently and politely. Then later, he sent another guy to change the stuff. Everything was fixed and it was an amazing experience.

I submit claims online to American Home Shield and their website is easy to use. They notify me when their contractor is coming and so far, the service the contractors provide has been fine. I had a situation one time and they sent Kellum & Son out. The claim was resolved and everything has been fine since then.

I had a plumbing issue recently, and the tech was very nice and did his job very quickly. Now it’s all fixed. I’ve never had a bad experience.

My tenant told me the stove wasn't working, and CD Appliance had gone out there in September to repair the stove. So it was three months and they're having problems again. With AHS there's a 60-day time limit for them to not charge a service fee. So that's my issue. If the stove is broken just replace the stove. I have my handyman that does most of my work. I'm paying all this money for American Home Shield. And three months later I have to pay another service fee. It's too much. I'm better off just saving the money for when something goes bad with the property. I don't wanna keep fixing the same stove. They need to just replace the stove. Even if it's limping along dying, American Home Shield will do a temporary fix.

My heater went out so Adam’s On-Time Plumbing & Water Heaters came out. The young man came downstairs and he said that the issue was a piece of cake. He was very kind, and he spent some time with me and showed me this, that, and the other. The American Home Shield's customer service reps I dealt with when I submitted the claim were fine, too.

A-1 Complete Septic Services came out to fix the issue. The issue took about a week to get resolved. It didn’t affect the use of the water heater. It was just an outside pipe that they had to fix. American Home Shield had the state inspector inspect the repair when it was done, and the safety released on the hot water tank. The contractor had to run a line outside and they put the wrong kind of pipe outside, so they had to come back and redo that. In the end, everything went okay.

I go online to make claims at American Home Shield and it's easy. I just hit the button, come down and I get a phone call from the company who's gonna come out and fix it. Recently the heat pump in the AC unit was not making any heat. When it got cold down here in Florida, I turned it on and it wasn't warming the house up at all. The tech from World Class AC tried to check multiple things to try to get it going here. He put a new board in and some other stuff, and then it worked. We had to put some heat strips into the air handler too. Those weren't working, so that helped bring the heat back on. I just called him because we got home and we were having a little problem with the heat not coming on, and we're still within the 30 days so he's gonna come back out and check it out.

First of all, if there were a zero star I will give it to zero instead of 1. I am first time homeowner and the home coming with home warranty. My furnace is broken and create a service request to replace it. Although the home warranty covers the furnace and the installation, the contractor AHS specified asks for another 2210$ to replace it. It asks for 2210$ for reconnect the pipeline to the new furnace. Get the 2nd opinions from the other contractors, they said that the quote is totally nonsense. The installation fee for a new furnace is even less than what they ask for reconnect pipelines.

Before you purchase a home warranty from AHS, seriously weigh the pros and cons. The pro is the assurance of having a warranty on your home appliances and systems. The con is that you'll only be able to have that assurance if you can get them to be responsive. 8 months ago, I initiated a claim on my whirlpool tub, which is covered under my contract. After numerous phone calls and hours on the phone with them, and after numerous assignments and reassignments of vendors for repair, a company finally came to the house to assess the tub in OCTOBER.

I've had several very BAD experiences with AHS but the current one takes the cake. I am currently without a refrigerator for almost 4 weeks. I had a tech come out within 24 hours, Good thing!. The tech said 7-10 days for the part. AHS said the part was too expense so they were ordering it. That put it out 10 additional days. Yesterday was the day the part was due in. I called the contractor who now says its due on 6 more days later. At no time has AHS called me or attempted to discuss what was going on with me. I had no idea that things were being delayed until I called. I have a family of 5 and we have no refrigerator for a month or more. I called AHS today and all their computers are down and they can bring up any information. I thought I was benefiting from this warranty but with the waiting, the poor work and the fees, It is not worth it. I will be terminating with this poor company.

When calling this company, you have to go around the maypole to get to actually speak to someone. The online service is difficult to navigate and find what you need to do. When you actually get to speak to someone, he has a thick foreign accent (very nice man but he was hard to understand). One of the companies that this AHS contracts with is useless; Peacher Plumbing. They have come out several times without resolving the issue and they made a MESS which they did not clean up. I had to call a local private plumber to take care of my problems and they were wonderful but it cost me a fortune. The company that comes to take care of my swimming pool pump and plumbing is GREAT but they have to jump through hoops to get "authorization" to do the work and they are very competent in that matter. The warranty company I had previously (HMS) was worse, but that's another story.

Paid extra to cover our pool and spa. Had a few issues, so they dispatched a local tech to inspect. After 3 different companies were sent out for second opinions, nothing was covered. 1. Lights in pool and spa - not covered at all. I was not aware of this 2. Pump/Filter - since it powers on, the actuators which turn the valves are not covered. So much for keeping my system 'operating normally'. AHS expects me to manually turn valves and no longer have the control panel do it. Control panels not covered. I wasn't aware of this either. 3. Heater. Smelled a gas leak, so I contacted my gas company.

All throughout the summer, my air conditioning worked. But then, when the weather got cool in the fall, I realized my furnace wasn't responding. When I turn it on, nothing would happen. I called AHS for help and they sent Budget AC & Heating. They were really responsive and I really like the repairman. He was very nice.

Both my washer and dryer were not working and when I called American Home Shield, I was satisfied 100% with the rep who started the claim. The guy from Alejo Electric was good and he knew exactly what he was doing. He was very quick to determine what the problem was. For my dryer, a part was missing, so he had to do that and for the electrical, my washer had no connection going to it. He fixed it and the service went very well. Since then, both the washer and the dryer have been working good.

I had a claim where a tech from Battle Born Heating and Cooling came out and everything went well. He knew exactly what the problem was and he fixed it. He was done within 45 minutes. I was happy with the timeframe because it was right before Thanksgiving, so I needed the refrigerator to work. I've had AHS for about 4 years now and I am happy with them. I've had a couple of appliances that was broken and I used them and they fixed them. So, it would have cost me a lot more money if I didn’t have them.

We've been with American Home Shield for 20 years. We like them. When we moved to a new area, to a new house, we wanted to be sure that our house was covered. We were new to the area and we didn’t really know the best appliance people there. AHS always seemed to send out the best, so we continued to renew with them. When our refrigerator wasn’t hooked up, we had to wait. We were the ones who would connect it back to the water source. AHS's contractor, Service Max USA, said to call them when we got it hooked up. We called them, they came right out and they did a good job. They were very professional, polite and they came within the time.

I'm a dummy and I've kept American Home Shield since 1995. However, I keep paying more and more every year and the services keep getting cut back. If things aren't getting replaced, they're getting repaired or provided poor replacements. Sometimes, they even send out poor service calls, and the last couple haven't done a good job. I complained about my faucets dripping in my bathroom and the plumber came, so I had to pay $75. I paid $75 for him to tell me that the faucets are not covered, so my faucet is still dripping. 20 years ago, that would've been repaired under our American Home Shield plan. But things keep changing and not to the advantage of the people who pay for the service. Anyway, in my latest claim, Lebach A1 Plumbing came out for my sink that is backed up and they did a great job. The plumber took a look at it, he listened to what I told him, and he fixed it. And I'm completely satisfied.

The customer service at American Home Shield is very easy to get ahold of. We've had them for 15 years and putting claims in is easy. When I needed to have a garbage disposal replaced, it went very smoothly. But I had an issue because I also had to have my furnaces replaced. I thought I had put in that I needed both of them worked on and they said there was only one claim so I had to do a second one. It was a little confusing. But the guy from Blue Star was fantastic. He came in and replaced the disposal in 20 minutes. He made sure everything was working right. I was very happy.

We've been fairly happy with AHS whom we've been with for about 20 years now. I call or do email when filing a claim and somebody comes usually after three days. When I had a dryer claim, Savvy Tech fixed it. They were really helpful and thorough. It was a complicated repair, so it took them about an hour.

I called in for my washer and dryer and my stove. Tech ordered the part which took almost two weeks to come. The guy showed up today to fix the washer and dryer, and it couldn't be fixed. So, we wasted two weeks on that. And I didn't know when they were gonna come out and fix it until I called them to find out what the status was yesterday. As far as the stove, it was infested with bugs and it had a rodent in it. The problem with that is the stove was in the house when I bought it. I was a little bit upset by that because that problem occurred prior to me getting the house. I didn't hear from anybody about that until I needed to find out what was going on.

There was another home repair company and it was not good. We saw American Home Shield on television and then we saw some of their reviews online. We got their home warranty and when I have a claim, it's done very quickly. We call them and the reps give us a window of 4 hours to expect a contractor. The contractors that have been out were good and professional. When Sears came out, their guy showed up right on time and he did what needed to be done. He was really nice. The parts that were ordered from the first contractor that was sent out were installed, and everything's working normal now.

The contractor that AHS sent was excellent. He was very prompt and very thorough with what he was doing, except I have had an issue since. The same issue has come up with the dishwasher. I wanted to get it repaired, but at the same time, I can’t afford another $125. I did not contact AHS because I thought they're gonna take the $125 out of my account right away and I didn't want that to happen. It seems like once we put the claim in, they'd charge us right away, which I can’t complain. But being this was the third time for the same problem and it reached a point where I could buy a new dishwasher for that. I've been with AHS for four years now and usually they have good prompt service, but sometimes you don’t always have to go with the cheapest. But at times in the past, they go with the rock-bottom that they can possibly find. And sometimes I just don’t agree with cheapest is always the best, but that’s just me.

I have been with American Home Shield for probably as long as they’ve been in business since every house I’ve ever bought had it. They seem to be the preferred one or the seller’s warranty of choice, so we stuck with it. We've filed claims both ways, over the phone and online, depending on where and when. Then, in a recent claim, SDL Plumbing was sent out and they did a good job. They actually missed an issue the first time but came back out promptly and got it taken care of. They were very courteous and helpful.

For some reason, I couldn't communicate with AHS through email when submitting a claim, so I went online. But I gave up online too and I just called. After that, they sent someone out the next day or two. Lee’s Heating and Air came out to check the furnace. They have been there before, so they're good. I’ve been with AHS for a long time and the reps have all been very good. I’ve been very satisfied.

My master bathroom was leaking, and my water bill was about $500 within two weeks. American Home Shield took about 48 hours to send someone out after I submitted the claim. They first sent one plumbing company, which I never ever would recommend, and the guy only took a picture then never came back. But he reported the plug was missing. I needed to have a second opinion so I asked American Home Shield and I was so glad they allowed. A young guy from Blue Star Plumbing came out, and the problem was fixed in 10 minutes. Now, there's no more leaking, and I learned some things about it. This is my first claim having been a customer of American Home Shield for 3 months so far and they did a good job. It was a great experience, so I’m happy.

Everything worked out excellently. Submitting the claim was easy. The tech was very, very good. He was very, very customer-focused and he was willing to do whatever he can within reason. And he was willing to come out on a Sunday, even though I told him that we could do it on Monday. He was a good guy. He did both of my claims. He was professional, friendly, and clean. He managed his time well, and he explained what was going on. He always got back to me.

May Heating & Air did a little routine maintenance where they came out and made sure my heating system was operational, and they did a good job. The only negative I have is sometimes, the company that American Home Shield assigns to me for an issue is not very responsive. I've had to call back at times and say, "How about giving me somebody else." I usually call in and it's fairly easy, but a change has been made to where now they charge you upfront. I'm not sure I'm wild about that because I had one which I was charged and I thought it was something I was covered for. When the people came out, they said, "You're not covered for this." And I had to pay for it anyway. That miscommunication was with American Home Shield. They should have said, "You're not covered for this." They should also quit raising my rates.

I have two home warranty in my house. The other one came with the house, but I am not very happy with it. So, I went ahead and bought myself an American Home Shield. I looked at their website and their company rated 5 stars. I pay a bit more, but in return I get a better service. When my garage door stopped working, I called American Home Shield. I got a phone call and then the contractor was coming over. My brother was at home then and he said the guy came in. I put my charging on my account and he did his job. He had the parts with him, and he was very quick and professional. I'm happy with the quality of service of AHS, as well as with the way you book. The whole ordeal went through very smoothly.

We’ve been with AHS since August 2018 and they seem to be very responsive. There are not always local companies where I live so, you just kinda have to take that as it comes. I like to keep my money locally if I can but because I'm going through AHS, I may get a contractor who is based 40 miles away. Who I get has an arrangement with AHS but they they're polite and we haven't had any issues with them. American Home Shield was extremely efficient in handling claims. We did the claim on a Friday for a plumbing issue, which didn't require an emergency response, and the plumber came early the next week. It ended up that we didn’t have the issue that we thought we had. He seemed very knowledgeable and he educated us on why we thought we had a problem. It was a good experience. AHS says if they can't fix your problem, they'll replace it. So, if my HVAC system goes up, I'll be willing to see if I'm gonna get it replaced.

I wanted to have insurance in case anything went wrong so I got American Home Shield and I've been with them for a year now. Submitting the claim to them is fine. The people that take my claim has worked out really good. But I have run into a fellow on my air conditioning that really upset me. My AC wasn't blowing air. It would shut down, come on, and then it just slowly quit. I called to have somebody come in to check it out and fix it for me if something was wrong. And the guy came in and said, "There's nothing wrong with this." And I said, "There is." And he said, "There is nothing wrong with it." And he almost fought with me. I fought him back. And that was a bad experience I had with him. I'm thinking of changing because of that bad experience I had. But the other contractors I've dealt with were fine.

I had a pinhole type leak behind the washer out in the garage. I went online and it took about two minutes to put the claim in. A guy came in and recognized the problem right away and had it fixed within an hour. This was our first claim with AHS and it was a good service and fast. It would be nice if they contracted with more local plumbers though. The guy that we had came probably 100 miles away from us. Other than that, I had no complaints.

American Home Shield always comes when they say they're gonna come. We can count on people and we don’t have to worry about finding people to come in. The people are all nice and we feel very comfortable. When we had to have the garbage disposal replaced, the tech showed up on time.

The appliance claim came out great. The contractor had to improvise because my stovetop is too old. I thought that the guy was ignoring me at first. He didn't tell me that he was waiting for something to show up or something that would work, and the only other option would have been to replace the whole stovetop. The timeframe was a bit slow. I wanted it done that day and it didn't get done. But then again, he had to wait for the part. The burner is not being made anymore, but he got one in there. He's been pretty good with communication.

The customer service representatives were very professional and very nice to talk to. The only problem is getting to talk to somebody and I'm sometimes on the line for more than an hour before I get to speak with someone. But once I get somebody, I get help. In a recent claim, they told me the first time they called us, “There's no one in your area that can do the service.” I told them, “I’ll call the Better Business Bureau or something because you told me you have service in my area.” And then the very next day, they scheduled Eckert & Sons Professional Services. So, it’s like they first tried not to send someone out. Other than that, the tech came out and he was really a nice guy. I struggled in the beginning to get a hold of him because the number he had of me was incorrect. But once he got the correct number, he scheduled the appointment, came right out, and took care of the problems.

Opened service request on Sept 23rd as garbage disposal is not working. AHS sent a contractor who unjammed with wrench and left. He gave me a wrench to do it every-time it happens. We asked him to replace, but he keeps saying it can't be replaced until it's completely jammed and left. I unjammed multiple times with wrench to get it working.

I have been paying for AHS warranty for approximately 2 years at 2 properties. My first service request was utilized this week. The toilet has drainage issue which caused leakage, 2 days later I had service technician come out which was an additional $100. The service technician was a unable to complete any repairs without getting approval from AHS which was declined a day later. The service technician was unable to clean drain without me paying an additional $400 out of pocket charge to remove and clean drain. My $40 monthly and $100 trip fee was money lost. I called to cancel both contracts with AHS and was charge an additional $70 for cancellation fee for both properties. What a rip off. Unacceptable.

I called AHS on December 3rd for an auto request to fix my Panda compact dryer. The automated service misunderstood me and told AZ Value Appliances that my dryer was a Kenmore. I spoke with AZ Value and explained it was a compact Panda dryer not a Kenmore, at which they stated that they don't work on Panda dryers, and they never sent a tech out. I had to make two more calls to AHS on Wednesday, December 4th for them to call AZ Value and confirm that no tech was sent, which they finally did. Then, AHS transferred my request to Nana Services, and they stated the earliest that they could come and diagnose my dryer was Saturday between 8a-Noon. I spoke with Stephanie at Nana who confirmed that they do work on Panda dryers, and AHS received the same response.

I’ve had an ice maker that was malfunction in the new condo that I moved into. I called for a repair in late July. As expected they sent a local repair shop, who evaluated and then ordered a new ice maker and then came back to install it. The new part produces a wall of ice in the freezer. I had to send another recall to get someone to come back out evaluated it mess with it. Again no resolution. They come out again and send out another ice maker all with the same results. A total of 5 visits each one requiring me to take time off to wait for a huge window. Each time same result of wall of ice in my freezer. The last visit the technician said as he installed the 2nd new ice maker, “if this doesn’t fix it” I don’t know what else to do. He even noted it in his notes.

I am currently with American Home Shield for 8 months and they have been very good. I pay a higher premium And I am a satisfied customer. They did my ac work this summer and my plumbing backed up in my home before 2 days before Thanksgiving. Raw sewage from shower, toilet, tubs, all had water coming up. It was a mess. They needed a special machine that they ordered so I was very disappointed that they couldn’t do it sooner so I signed up with Choice home warranty just in case they couldn’t do it. Cancellation in progress. AHS came out Dec 11, 2019, repaired it, saved me $700. I will keep them and pay that higher premium. They are worth every penny. The tech said, "We are not leaving till it’s working". I will cancel Choice home warranty. Did not have to try them. My mind is made up. AMERICAN Home SHIELD ROCKS....

They increased my monthly premium after a year which I didn't notice for several months. When I called they said they will credit me for the increase (30%+ due to inflation, apparently!), and transferred me to another representative (Jordan) who after 20 minutes of being on the call was trying to sell me to stay and charged me an administrative fee for cancellation. BIG SCAM, stay away from this company, or you will regret it!

RE: Cooktop Repair, Orange County, CA. No cooktop function for 8 days. It's been a week and I still have no information on the status of my cooktop repair. I have called both the service contractor and the AHS offshore telephone center multiple times and get the runaround. This is my first month with this warranty plan and if this service doesn't make an immediate turnaround, it will be my last.

I wanted a home warranty to be comfortable. I heard about American Home Shield through a friend, and I've had them for about a year now. My experience in submitting a claim is excellent and I can expect the contractors out in day or two. Then, everything's good with the contractors. So, I feel comfortable every time I have a problem, since I call and it's taken care of.

American Home Shield is a better home warranty company than a different one that I would have gone with so I decided to have them. Recently the pilot light kept going out. It wasn’t working. I did the claim online and AHS responded right away, within the next 30 minutes. The contractor showed up on time. The first time when they diagnosed it they took 30 minutes, and then they returned back the next day when they got the equipment. Everything went great. It was nice, quick and painless. I had to pay more than the regular service fee, but that was okay because I ended up getting a new furnace. So that was wonderful.

American Home Shield sends someone out within a week. Sometimes it's much quicker, but this last one, we're still waiting for them. They came out and they diagnosed it, and now we're still waiting for them to bring the part. And sometimes with Home Shield, they wait for the thing to practically fall apart. We've had this item repaired a couple of times, and instead of going ahead and saying, "It's now over 20 years old, we might as well just replace it," they drag it out. But GM Appliance Service came out tp the rental home and repaired the dryer. The contractors were professional and knowledgeable.

The tech called and scheduled the time he was coming. He was there on time and really professional. He completed the work the way he said he would, everything arrived on time and he completed the job. It was absolutely great. American Home Shield had everything that I needed online and answered all my questions, and they rapidly scheduled my appointment for a repair.

I call American Home Shield up and they take my information. Their reps were very nice, and, then, they will send me a text message on who the contractor is going to be and they call me and set up the time. The only thing that they could improve service on are the companies that they send out. They need to check onto them a little bit better. While the people that they've sent out to my house for my heater did my thermostat and finally fixed the problem, if you read their online reviews, they were not that great. But it was the only one that they have around in my area. They need to upgrade who they sent out to people's houses.

American Home Shield was very thorough. Submitting my claim went great. My husband said the contractor who came out from JB Lock and Key was a really nice guy.

Having Home Shield's warranty is wonderful, and it's easier for me who is a 71-year-old. They've gone up on their rates, but it's still okay. I've been with them for 9 years now and I continue to renew because I'm elderly and I live by myself. I only had one vendor that I didn’t like as they seemed to be a little bit racist, but that’s okay too. In a recent claim, my washing machine wasn’t spinning and Astro Appliance came out for it. The guy was very nice, polite, and professional. He was also fast and very informative.

American Home Shield sent Bert's Appliance, and I got my dryer fixed that same day. I normally have to wait for a part. The guy who came out was very nice and friendly. Before he started, I'm like, "How many days I gotta wait 'cause I normally have to wait all the time for parts to get something fixed." And he said, "Hopefully, I'll fix it today."

American Home Shield sent AAA Appliance Doctor, and we were surprised that a woman came out to repair the refrigerator. That was new to me, but she was wonderful. She knew exactly what she was doing, and she took care of the problem. She fixed it for us. She was extremely helpful. I asked her a couple of other questions about filters, which was not what she was called for, but she was also helpful in showing me how to determine what I need and how to put it in and take it out as needed. And we have since bought the filters and done that. We’re very pleased. I was completely satisfied.

My family members were happy with American Home Shield and suggested choosing it. I've been with them for about three months and the claim process has been good. The guy came in today for my heating claim. He checked the unit and it went well.

There was a crack in the tank of our toilet and there was a leak. I submitted a claim to American Home Shield over the phone and my interaction with the rep was very good. Accent Plumbing went out and the repair went smoothly. It was so quick and they were really nice guys. They have to leave my house to get a part. They said they’d be back, they went in and everything was back to normal. The whole thing was replaced. That was what they said was the best route. Everything seems to be going well since then. It was a very positive experience all the way around.

When we had a bad outside receptacle, the tech who was sent out was very good. He was here for about an hour and everything was done. He took care of it in one day.

Having a warranty was a good thing and I've been protected with American Home Shield for three years now. Submitting a claim to them was excellent. I usually go online and the process was easy. The contractors that they've sent out have been good. With the recent claim, the tech from JL Services came out and he was awesome. He changed a couple of parts and got everything back to normal. Everything is now functioning really good. It has been a very satisfactory experience. I'll definitely recommend American Home Shield.

My thermostat went out and I needed a new one. I filed a claim and Cutting Edge Total Comfort was sent out. They came in a timely manner, they were professional, and they solved the problem. So, everything went fine.

The heater was not coming on so I filed a claim online. One technician from Lux Air Engineering came out and he was very thorough. He had to go up in the attic to take a look. He thought it was something he could not fix, and then he kept looking and he realized it was something else that he could fix. He was quick and was able to take care of it with one visit. Everything went great. I've been very pleased. I've had Sears before for a couple of years and I've had problems with them many times. So, I am very happy with American Home Shield. They were referred to me and I've been with them for two years.

There was a leak in my bathroom and the technician from RK Plumbing fixed it. He was very professional and nice. Everything is working perfectly now.

Going online is good to use for claims. Through phone is a lot of waiting. Then AHS sends somebody within 24 hours. The contractor for the dryer was very nice. He came several times to fix the problem. He finished the job, so we’re pretty satisfied with him.

Consolidated Mechanical, the contractor that was sent out, was fine and prompt. It did not take more than a half hour to get my AC problem fixed and he knew exactly what it was. It was a fuse outside and he took it off, put it on, and fixed it. It was a great experience. I’ve been pleased with American Home Shield when I’ve had to call them. I have been with them for so long and this year, it seemed I have to call a lot more.

American Home Shield is good, and I am satisfied with them. They explained the warranty and they explained the parts they did not cover so I knew that ahead of time. When I saw that my water bill was high, I had to call the city of Greensboro. They then told me that I could possibly have a leak. Also, they told me that the hot water I have was in a terrible condition. Dave’s plumbing Repair was sent out by AHS to service the plumbing issue. The technician saw all the damages and the condition that the hot water heater was in. It was in terrible shape, and it could have went out on me any minute. The water heater needed to be replaced as soon as possible, and it was replaced.

My relatives had good experience with them, so we also got them. When my heater wasn't working, I filed a claim online. Because of the bad reviews that American Home Shield got, I did a search of the company they were going to send me, and Ample Air System got very high reviews. They came out and there was no issue with timing on them coming out. They were very knowledgeable and they were able to fix my problem. Everything seemed to work well the way American Home Shield's service was structured. If something is not working correctly, you put the claim in. Then in less than 24 hours, I got a response saying that they've already assigned it to somebody.

Claims with AHS are easy. Currently, I have a problem with my heater that is still not resolved and AHS is still working with me. My heater is getting to the point where it's gonna have to be replaced. I can turn it on and it would cycle a couple of times but then it would come on and blow cold air. Unless their contractor catches it blowing cold air, they can't tell me what's going on.

My husband and I purchased a home warranty policy from AHS when we bought our house in 2015. Recently, we started to have problems with the ductwork and we were getting sick often, so we decided to have it looked at. We were told we had mold and condensation from breaks in the ducts and bad seals, as well as fiberglass from the plenum. The ductwork is original to the house (built in 1980) and had never been serviced. According to the contract, the breaks in the seal and wear and tear due to normal use (not user error) were supposed to be covered, and were noted in the report from the contractor, but we were denied the claim because there were "no mechanical failures" since "air flowed through the ducts".

I called regarding a dryer that was not heating, I paid $75 for a technician who requested change for the dryer. AHS asked me to select a dryer and pay for it, then provide the receipt and AHS will reimburse me. I bought the dryer for $575 and it was installed by Home Depot technician, I submitted the receipt to AHS, they said I have to pay another $75, and they will be paying me $480, I said OK.

My husband and I got married in 2017. We had AHS on both houses. We decided to live in my house and sell his. He moved in in 2017 and called 3 different time to cancel the AHS on his house and we thought all was taken care of as we were assured twice before. Now, in 2019 I find that we have been paying on the house we are living in until August 2019 and then they started taking money out of our account on the house he sold in 2018 and the warranty on the house we are living in was canceled. So, in essence we have been paying for a warranty on a house that we don't live in since August 2019.

I have just had a Hot Water Heater replaced under my American Home Shield warranty. My contract clearly shows the Hot water Heater being covered as well as all related parts deemed necessary except. Auxillary holding or storage tanks- Noise- Fuel storage tank and energy conservation unit. I needed to have an expansion valve replaced due to the old heater not having one. This is a code requirement where I live and they cannot install a new water heater without this valve.

Ultimately they did what I thought they should have done initially, which was to do a cash option to buy a new appliance. They gave me a set amount of money so I could buy a new washing machine.

I’ve had some good and bad experiences when filing claims. First of all, it takes about two weeks for the money to be transferred from the close company over to the warranty company. Until that time, I can’t submit any claims other than getting the house rekeyed. I wasn’t happy with that because we moved in and we had a bunch of stuff wrong, so we had two weeks that we had to wait. But once it got activated, then it was super easy to file a claim. The first time, I did the rekey, the only thing I could do was call them. After that, I do all online and that’s super easy. However, their people didn’t speak clear English and didn’t understand clear English. That was a little bit frustrating too, but we worked our way through it. They said that the contractor should be contacting us within 48 hours of filing the claim. They also gave us the contractor’s number and told us that we could also call them.

My air conditioning stopped working, it wasn't blowing air. Comfort First Heating and Cooling came out and replaced the blower. And then, it still wasn't heating, so they came back out and they did another repair. But it still wasn't working properly so they were determined that it needed a new system. Now they're replacing it. The tech came out today to do the estimate for what I was gonna have to pay. The tech was very polite, respectful and professional. I have confidence in what he tells me. He tried to repair it and there was really no way to know that these other parts would not work either. The system was built in 1985 and when I bought the house six years ago, that's the reason I got the warranty. I knew that thing wasn't gonna last. It lasted six more years but it was just outdated.

I've been a customer of American Home Shield for 15 years or more. I submit claims mostly online. Their website is good. When I needed somebody to check the washer, they sent MS Services the next day. It was really fast. They replaced it because they couldn’t fix it. So, I got a new one.

I've been with American Home Shield for less than a year and I normally submit claims online. It's easier. My most recent experience with their contractor, Always There Appliance Repair, was great. They did good. They usually have a part turnaround quickly. The tech was always very diligent, polite and respectful. He diagnosed the problem quickly. In fact, the same guy took care of us twice.

My sister had American Home Shield and she told me that they were really good. I went ahead with them and I've had them for about six months now. I submit my claims over the phone and my experience has been good. The contractors normally call me within a day or two. I'm pretty satisfied. But there was something in my pool that American Home Shield is not covering, and I don't understand it. I've talked to some people and they told me that they have covered it. So I'm kind of a little bit upset about it.

The most recent claim with Choice 1 was to repair the refrigerator. The icemaker was not producing ice correctly, and that unit was replaced. Then on a follow-up to that, as a result of that particular repair and also replacing a filter, the refrigerator no longer produced the water. Choice 1 elected to take care of that without entering another claim back to American Home Shield as it was a byproduct. Being a very fine company that has paid close attention to us, they came back and checked on it after advising us to totally defrost the refrigerator. We followed that, which was a little inconvenient. Then the tech came back to check on it and make sure all the settings were correct, and we are now working with a good refrigerator. So, Choice 1 is an excellent company.

I had an issue at my rental property where my tenant had just moved in. Both showers were backed up. I asked American Home Shield's rep to see if they could get someone to come. Their tech from Premium One Plumbing was able to come out right away on a Sunday. Whenever I've had something that's urgent, they do their best to make the situation better for me.

Fast Response Heating and Cooling came out to do the maintenance on our unit, and they were prompt and right on time. It seemed like it was a very quick checkup because the tech was here for maybe 15 minutes, but everything is working all right so I have no complaints. However, with heating and cooling, there's a gap that's left with Freon because of the expense and so they took it so they don't have a big outlay. But heaven forbid if we have a leak 'cause the full charge of putting in Freon is $350 to $400. So, it's a shame that they dropped that. Other than that, we are very happy with most everything else. We've been with American Home Shield for a good 20 some years, and our whole family has them.

I like Patriot Plumbing. They were pretty fast and efficient. The problem was in the corner of my closet and I didn’t pull the closet thing out. So, I was like, “Lord, I hope the person can fit back there.” The second time, I had it moved because that was like the structure in my closet. I had to remove one part of it when they had to replace it. But they were concerned if they can even fit in there because I could barely fit in there. So, I did say something to the guy when he came. He was early. He came at a good time. I was able to go to work on time that morning. The second time, they gave me a different window than my actual appointment. So, I waited there a lot longer than I would’ve wanted to. But it’s okay.

The water line broke in the yard and American Home Shield sent somebody out. The initial customer service with AHS was great. Right off the bat, the plumbing company told us that they had dealt with this thing with AHS and that they would deny it. It's crazy that these companies already know that American Home Shield is gonna deny your claim before you can get a response back from them. Sure enough, AHS declined it. This is the second time that I've had a claim denied by them and I'm asking myself why I even have them.

We had two claims in a row. One for the garage door and the other was for the refrigerator. AHS contracted Cd's Appliances for the latter and a very nice man named Josh came. He diagnosed the problem and said they had to get a new part. That was on a Thursday. He said the part could come in in time for me to get the refrigerator done that week, but if it didn't, it would definitely be here by Monday. He would be calling me by the first thing Monday morning. He said that was most likely to happen so I shouldn't be disappointed if I didn't get the refrigerator done in the weekend.

American Home Shield handled my claim great when my furnace would not click on and wouldn't light. The tech from Nolan Harper showed up that afternoon, three hours after I started the process. They had to order a part and come back the next day and put it in. The only issue I have, just like everybody else, is when I call AHS they outsource to the Philippines or India and I couldn't understand them, so I usually ask for an American rep. Also I hope they could put my monthly rate back to where it was. But AHS has been doing fine. I've had them for probably 5 years and the contractors have been good. It's a comfort to have it. They fixed my washing machine once and my oven as well. I recommend it to everybody I know -- family and friends. My son also has it.

So many things are not lasting and not lasting very long at all. And as a result, American Home Shield provided the service and the warranties for different appliances and different other necessary things in the home that seem to be going out more quickly today. They’ve been very helpful when I submit a claim. We just had an occasion where we needed new dishwasher racks and they were very prompt in setting up an appointment. Now, they have six choices of places that they could choose from for that particular job. And the person that came out, Sears, was really awful. I called them and they immediately said, “No, you don’t need to deal with that.” They switched me to another appliance company that came out immediately and corrected all problems.

We were buying a second home, and it was like 15 years old. We wanted to cover any issues we might have with it till we could bring it up to speed. Most people seem to think American Home Shield was reliable, so we went with it. I’ve used their website twice to have things done, and it was straightforward enough. The issues we had were very minor and very inexpensive. But it wasn’t quite as clear whether I needed to call the company or not once they told me who the company was. So I called the plumbing company myself. Once I called them, I realized that they were getting ready to call me, and that American Shield had already notified them. But that's a minor thing.

The contractors that AHS sent for my AC claim were good. They fixed everything that needed to be done. I had to go online to submit the claim and it was easy. I just had to go and look for an email that I’ve used before that has my account number and that way, I don’t have to remember my password and/or login, and then go from there. But if they had an app, it would be so much better. But I’ve been really pleased with their service up to now and everything’s working as it should.

Everything went really well with my issue regarding the pipe going into the stove. It had to go to a different gas line to run to the stove. The contractor American Home Shield sent was able to fix stuff. It took them a few days but it was a lot worse than they thought it was gonna be. Moreover, they came right away. They have been the best contractors I've ever had come up to my house that AHS sent out. AHS is really convenient. When stuff goes wrong, I just give them a call and they send somebody out.

I’m satisfied with American Home Shield. Since we have older appliances, it’s easier just to pay the 125 deductible than to buy another one. My most recent claim where Ramey Appliance Repair came out went perfectly. The contractor did exactly what he was supposed to do. He fixed it right up. It was my dryer. It sounded like the motor was going out because it was getting suffocated. So, he did a few things, changed some few things, and cleaned it out really well.

I'm very happy with American Home Shield and they're great. The heating company they sent out was fantastic too. I had a wonderful electrician come out in my second to last visit, and he recommended that they dig up a couple of lines 'cause my lights were out. However, I was disappointed to find out that they did not allow him to do that. I'm a lawyer, and lawyers are the worst at taking care of ourselves. I didn't take the time to read my warranty so maybe they're right or maybe they're wrong. But that was the first occasion where I needed them to do something a little larger than average and they didn't do it. Still, I like the company a lot and I have been with them for about 2 years already.

We made a claim over the phone for the garbage disposal. Everything was pretty well-spelled out as to when we should expect the contractor to come out. The garbage disposal was not working, and they ended up replacing it. I was satisfied. American Home Shield was okay, except sometimes you can almost take care of the issue with the $75 fee. Garbage disposals are not really expensive. We could’ve put our own in. But as far as what American Home Shield did for us, they were good.

Mister Plumber was sent out the next day after we filed a claim online to check a leak. We had a great interaction and things were fixed immediately.

We’ve had AHS for a while and sometimes they do good; sometimes they don’t. But more often than not, it’s an AHS problem; it’s not a vendor problem. AHS would send somebody who doesn’t know what they’re doing and the contractors are not the cream of the crop but they can get the work done. Most of the time, the issue is that somebody didn’t call, somebody didn’t take the claim right or somebody didn’t follow-up.

This has very poor customer service. They’re great when you sign up. They call you and I’m very responsive. What is they start taking your money they don’t answer the phone. They put you on hold for an hour and they don’t call you back. After the poor service I attempted to Cancel the account in September, as of December to still take the money out of my bank account. Multiple calls. Multiple customer service reps, David use the closing account. I had to call my bank and have them put a stop hold on American Home Shield. Don’t waste your time. You’ll regret the POOR customer service yes ma’am.

Updated on 02/10/2020: I can't update the review I posted on December 10th, but they just keep getting worse. They finally got their required 2nd opinion "contractor" to show up at my house (after no-show). I put contractor in quotes because this person showed up in baggy sweat pants, in an unmarked old Toyota Corolla, no tools, no business cards or anything to make him look like anything other than a serial killer. He briefly looked at my boiler, played with my dog, used my bathroom and left. He didn't write anything down or give me any paperwork.

This is the worst company I have every worked with. I am writing the Better Business Bureau. I have been trying to get may HVAC unit repaired since May 2019. It has been nothing but broken promises. Lies.

I like the fact that all I have to do is request a repair and within a few hours, Home Shield sets something up. I used to do it on the phone but now, I can do it online, so I just do it online. The contractor normally calls me within 24 to 48 hours, depends on if I get it on a weekend or not. They always work around my schedule and they're always very prompt. 99% of the people that I've had to deal with were fabulous. The ones that I didn't have a good time with, they weren't able to fix it. I tell them if I don't want anybody from a facility again. And when I had to call somebody back, they're always really good. It's always been wonderful.

Updated on 12/26/2019: Absolutely useless. NO dishwasher now since before Thanksgiving. 2 companies have been out first one 3 weeks messing, second one a further 2 weeks. Had message from AHS was on monday Dec 23rd (after call from repair company saying they could not find one of the parts) saying technician would be at my house on Xmas Eve between 1-4pm. I rushed everything to make sure I was home so we would have a dishwasher when I had 10 people in the house. HE NEVER TURNED UP. I called him to check. He Never called back. So I wasted My whole afternoon on Xmas eve for NOTHING.

Navigating through the website to submit a claim is very easy. When I had a couple of plugs not working, Southwinds Electrical came out and did well. I have a billing issue with American Home Shield. They charged me double for two months in a row. So, I have paid about four months’ worth of coverage in a two-month period. I think it has been resolved, but I won’t really know until the next billing cycle.

The Appliance Guy was great. The technician was extremely nice. He came in and he looked at the washing machine. He said it was broken and that I couldn't use it. He reached in and he shook the tub, and he said if they had to repair that, it would cost more than a new machine. He said it was no good. He let American Home Shield know about it, and then they contacted me and told me that I should pick out a new machine. They gave me several options and I picked out one, and I got a new machine.

I go online whenever I make a claim and the American Home Shield site has been fine. When I had an issue with my furnace, they assigned A-1 Quality Care to me. Within 48 hours, the contractor came out. It was very prompt and the contractor was excellent. Since then, we have had people checking on the furnace and everything seems to be fine. Before that, we had a very minor claim for a ceiling fan issue. That was addressed and resolved completely.

American Home Shield's system is really good and I really appreciate the home warranty. With my home being older, there are naturally a few things that could have issues. And a $75 claim has certainly been a massive saving over what I would have paid for repairs. I also appreciate that so much is done online. It's very clear and easy to report claims and get things going that way. It has been a very straightforward, easy to use system.

The dryer was making a loud, squeaking sound, and it was nerve-racking. A couple of days after I submitted the claim, a technician from Exclusive Appliance Repair was sent out. He didn't get the issue fixed quite the first time, but we have no problem with him. He said he had to install a pulley since there was something wrong with the pulley that turns the tub when it's drying. He had to make a second call on it and it was a couple a days for the part to get in, but he came right away. It only took about a day for him to get out there again. So, he installed the missing part and he told my wife what he did to straighten the dryer up. The dryer is working fine now and my experience was good. With American Home Shield, the only problem I have is it's expensive. But their service is fine.

American Home Shield was the warranty that was provided to me by the seller. Submitting a claim online to them was awesome, and I would call if I had questions. Their website was easy to navigate at and it was simple. They would reach out within 24 hours of me making a claim, and then we would schedule a day. The worst contractor took three days, but everyone else was quick. With our plumbing issue, Wilk's came out and they were quick, seamless, and awesome. I don't know a thing about plumbing and they explained things that made it where I can avoid having another issue in the near future. What we have in front of us, there is more opportunity to be able to get more things done if we have a home warranty, so it is awesome. If I could renew every year for as long as I owned the home, I will.

J & J Appliance Services went out to service the washer which was leaking on the last cycle. The tech found out that it was just one item that needed to be replaced, he replaced it and it’s working perfectly now. Three days before I called about it, I got to check it out and thought that the back pipe was loose. I looked at everything and it seemed that on its last cycle was when it started. So, I figured that it was something with the washer and not with the actual hookups. That was when I made the call to AHS. The rep I spoke with over the phone was very good. I really appreciated it. They were able to get somebody out here very quickly and the whole procedure was pleasant. It was very well-maintained and they gave me all the information I needed.

The claims process is definitely easy, and it’s all online or over the phone. I just tell them what’s going on, and then they schedule appointments, people start calling me, and everything happens. But to improve their service, if they’re gonna be sending another person out, they should call the insured person and say, “Hey, we’re sending another person out.” Because in my latest claim, there was a miscommunication and I was not aware I was gonna have more than one company come out to me.

My most recent claim went fine once American Home Shield got Cooper out here. The first company never showed up and never called me back. So, I called American Home Shield, they tried calling them, didn't get a response, they immediately put somebody else on there and they were excellent. American Home Shield did an excellent job and so did the company that came out.

There was no hot water coming out of the water heater. I called AHS for a service and the contractor that they sent out was good. It turned out that it had to be reset and the button that controls that locked it down. It had to be turned back on because there was the sensor that had humidity, and that triggered the whole thing to turn off. Now I have hot water.

American Home Shield's service is excellent. They sent out Lubbock Appliance and Repair for my first claim, and they were good. They just got in and out, they were very friendly, and they did their job. American Home Shield was a referral from my son-in-law and I've had them for about 6 months now. People are probably skeptical to use this kinda service, but I was very impressed. It’s reassuring to know that whatever breaks, they're gonna send someone to fix it and I don't have to worry about some astronomical fee all at one time.

With the issue for the master bedroom, it looks like the aerator just needs to be replaced. And the issue for the kitchen faucet, it just needs a cartridge. We knew that when the plumbing company came out to first attempt to repair it. I called American Home Shield and I said, "This is what the plumbing company is saying the issue is. What steps do I need to take? This is the issue, they're gonna submit their invoice, but I need this taken care of." We're now past three weeks. Unfortunately, we are still waiting on everything to get fixed. There has been a very bad miscommunication between AHS and the plumber. There were times where every time I would call in, I would ask AHS, "Can you please refer back to the notes on December 2nd. There's notes that said AHS will order." And I would say something and they would agree with me, but then say the opposite. "Yes, ma'am. It doesn't show that."

I've been with AHS a long time and they do a pretty good job. One time, I submitted a heating claim and they sent A/C Rescue Inc. The tech found that there was wrong wiring on the board outside and he also found that my unit had too much Freon in it. He knew what he was doing and fixed my problem in about 45 minutes. He did an awesome job. I had a contractor out last year that I didn’t like at all. They were gonna charge me a lot of money to do the work and the new tech just fixed the same problem when it happened again this year.

I had an inspection before I turned my heating system on, and they detected a leak. Then I called American Home Shield. Jet Heat & Air came out to check my heating system. Another company had come out and there was some controversy about whether or not there was carbon monoxide leaking. Then, Jet came out and said there was no problem, so I went and bought carbon monoxide detectors for every room. So far, they haven’t gotten off. The people who came to our home were very good and very professional. I've had American Home Shield for about 20 years, and for the most part, I’ve been satisfied.

I submitted a request on a Saturday to American Home Shield for my tub that wasn't draining and they accepted. Alto Sewer Service was out by Sunday morning. So, the turn time with the request was exceptional. And then, the gentleman who did the work was very polite, knowledgeable, and respectful, so everything was good.

Bissett Plumbing was good. They were sent by American Home Shield for a leak on the tank on the back. The washer gasket had worn out. It was easy submitting the claim to AHS.

We got American Home Shield back in July and we’ve had two claims. Both of them were handled perfectly. Usually, submitting claims over the phone is better because you’ll never know what questions are gonna come up. For my water heater, the contractor came on the same day I submitted the claim and replaced the water heater. They were fantastic and did an absolutely great job. I’m a happy customer.

I called to submit the claims and that service works out well. American Home Shield and Dave’s Lock & Safe both did a good job. The contractor came in a good amount of time and they did the locks like they said they were going to do. I also had a water issue and the plumber that they sent did a good job. I have been pleased so far, and they have sent good people. AHS has worked out for me.