American Home Shield Reviews

A1 Appliance came for a simple washing machine repair and their tech fixed the problem. But in doing so, he created another problem. We didn’t realize it until after he left. I called American Home Shield and said, "You need to send this guy back out here to fix the problem he created." They wanted me to pay another $100 to open a new case, and I said no. I told them, "He's your guy. He caused the problem. You should send him out here and you should eat it." The tech also evidently told American Home Shield he did not want to come back here to fix the problem he created because he wasn't gonna get paid. That is the second problem that I had, which has caused me to drop the American Home Shield warranty.

When I got my washer fixed, there were a lot of issues with the people who did the repair. They didn't know how to fix my machine.

When my central AC went out, I don’t know what United Air Temp did to do a repair, I wasn't home -- but now everything's fine.

My biggest issue with AHS is that they collect the service fee before the work is done. I've had a couple of times where the work didn't get done and I had to give another service fee, which they eventually refunded.

I put the claim in in the evening, and the next morning, American Home Shield called. The contractor got here at about 8:15 that morning. I was very happy about that because usually, when I call AHS, it takes hours and they usually come at the very last hour. But this was the opposite where he came at the first hour. But I noticed online they have a B rating versus similar businesses, and that doesn’t make me happy because what that means is they’re not resolving complaints fast enough. My biggest problem with them is it’s very hard to speak with a customer service person. It’s almost impossible which is probably another reason why they’re getting a B rating.

This guy left cursing us out. I went to the electric company and they didn’t do anything. Everyone kept telling me they will have a field supervisor call me back but they never did. It’s just a mess.

I’m really angry and I feel like I was not protected as the customer at all. It’s been a nightmare service and I don’t wanna renew again. I have lots of friends who recommended AHS to me but I want them to know what the experience was if we can’t get it right.

They were able to diagnose the issue and said that I needed a new unit. They gave me a price. I don’t think American Home Shield covered it under normal warranty or normal wear and tear, but they gave me a really good price. Almost half of what it would normally have cost me. I’m very pleased with the contractors. They were very responsive. Everything was a really good deal.

I have been with American Home Shield for nine years. There was a point where I switched over to another company, and I didn’t have the best experiences. So, I went back to American Home Shield. I don’t know if they’re any more expensive. I noticed the rates go up every year, but it’s fairly reasonable considering the peace of mind it gives.

I had the ducts cleaned, and they told me I had a Freon leak. That’s why I called them to check it out. When he came, he said there was no Freon leak. Everything seems to be working properly so far.

They came back two weeks later and installed the part, but it still didn't work. Then they said it needed another part. Two weeks later, they came back, and still weren't fixed.” They told me it looked like an electrical issue and I needed to get an electrician.

Three weeks later, I got an electrician. The electricians said there was absolutely no electrical issue. He showed me the wattage coming from the outlet and said it was clearly a dishwasher problem. So I ended up wasting time and money calling an electrician.

I called them back, and they had to reopen the claim because they said it was completed. Then they said it needed a new panel that needed to be programmed. They ordered the part, but when it came. They said the company hadn’t programmed it properly and had to order another one. Two weeks later, the part came but still doesn't work. Then they said they’d have to order another part.

We're into May now. And I was thinking, what’s going on with this dishwasher? If it can't be fixable, can we say that it needs to be replaced? Because this has been five months now. My house was supposed to be an Airbnb, and there was still no dishwasher.

I called Polished and said “This is ridiculous. You’ve been out here eight times.told me about all these parts. What's going on?” They said, “You need to call American Home Shield. It's not our problem.”

I called AHS and asked if they could replace the dishwasher. It’s about $500. They said no, they needed Polished to send a final report. I begged them not to send Polish again because they don't know what they're doing. I felt they were dragging things out and wasting time, but they said they had to.

Polished didn’t come back, but they sent us a report anyway. They acted like they did come back. claiming there was “pest damage.” Then American Home Shield called me and said, “There’s pest damage, we can’t repair or replace your dishwasher.” This is the first time I've heard about this.

I said, "This is the first time I’m hearing of this, and no one ever came back.” They said they get a second opinion. But if that opinion also says that there's pest damage, you have to pay for the service fee.” I was thinking, “What if there really isn’t pest damage and they’re just stringing you along to get more money?” I really don’t know.

Then another company, Apex came out. They said, there's no new parts in this dishwasher. The technician saw evidence that Polished had never installed anything. Many things are wrong and need to be fixed. I don't even know what they did this the whole time. He said that there is evidence of pest damage.

Why didn't they say that back in January if there was pest damage? I could have a new dishwasher then. He said he didn’t know. He said, "I'll be really thorough in my report that they tinkered around with this thing and literally did nothing for you for five months.” I said “Okay. But I know that as soon as American Home Shield sees pest damage, I won’t be compensated. I've just essentially been dragged along for five months now.”

I got the call and email saying, "You're not covered, this isn't covered under American Home Shield.” I talked to the escalation department. I understand that pests don't qualify as repair damage. But the fact is you guys hired this company to come out that wasted five months of my time and your money, tinkering around, and then sent us a report out at the very end without even coming back to the house, saying that there was pest damage when they hadn't mentioned that one time.

I've been screwed as a customer. I've been paying American Home Shield this whole time. I paid the service call. They refunded me the service call. But I'm a single mom and full-time nurse, trying to get this rental going.

I had to go to Lowes yesterday, finally to buy a new dishwasher with my own money, even though I'm paying for this warranty. And now, I'm having to pay someone to install it real quick before I have renters tomorrow.

It would’ve been better if in January, I could have had an honest company say, "There's pest damage. You're just gonna have to buy a new one.” Then I would have paid the money back in January and avoided all this stress. But I feel like this whole thing made it worse for me, if that makes sense.

I've had two okay experiences because the companies they sent out locally were good companies. My AC and my furnace got fixed. Then they hired this terrible company to come back out. And American Home Shield wasn't very responsive to the situation.

You're always talking to someone different. Most of the time, most of the time there’s a language barrier. It never feels like you’re going to get real help.

It's nice to have the $125 refunded. But five months of stress and making appointments and juggling all this, it feels like they should have said, “We totally dropped the ball. Here's a new dishwasher. Thank you for being a customer.” And that didn't happen.

Advanced Appliance Services did a regular seasonal inspection of the air-conditioning. When they found one part was underperforming, they recommended changing that, and went ahead and did that while they were still on the premises.

There were two things he found – one was a recommendation and the other a stronger recommendation – and American Home Shield covered the one that he thought was more urgent.

I got email reminders, and it’s our first summer in this place since we bought it in October 2024, so we went ahead and took the recommendation. For this most recent experience, I have no complaints.

We had a previous one in the fall, where the shortcoming was that we were not actually contacted about the claim being denied. It was a long wait before we realized nothing was going to be done about the fridge.

Most of the time, they always come out and it’s been pretty good. Now, I did have some problem with Paul’s Appliances about a year and a half ago with a dishwasher. They kept sending the guy and he couldn’t fix it. He came out three times. I said to heck with it, and I just bought a new one. Other than that, it works out.

A plumber came out really quickly and that was great. He started before I got home from work. He was snaking the toilet and looking for any plugs. I was outside doing some yard work and the snake was actually coming out through the pipe that comes out for air. The plumber thought he was getting some kind of blockage out but he was really hitting the top of my roof. I went in there and said, “Did you know your tool’s coming out through my roof? I don't think you're doing any good with the pipes and stuff.” He says, “No way. That's not possible.” I said, “Yeah. Come on. Look.” I came out and showed him.

He said this meant I had a whole different set of problems. There were some things that were supposed to be pointed a certain way so that the flow of water would drain correctly. He basically told me that he could not go into the house because that box was not checked on my ticket with American Home Shield and the insurance was very specific as to what he could work on. He could not work on anything other than the running toilet. He told me that next time, I had to be very vague as far as my description.

Nothing got fixed. I made another ticket the next day which included the entirety of the pipes and basically everything because we didn't know what was wrong. I said, “Make sure this person is ready to crawl under the house and see what is going on under the pipes. ‘Cause this guy snaked it, and it came out the roof. So, that should not happen.”

A second guy came out and he did great. A new flap on the inside of the toilet was installed to see if that would fix the running water. He crawled under the house and he said everything looked fine. He ended up snaking it and it did not come out of the roof. It was plugged. He figured out that when the shower is ran, the shower would suck up water from the toilet bowl and cause it to go down because it was plugged in some certain way. That was why it was filling up. It was all because of the plug in the system.

The second guy did the dye thing to see where the water was going. Everything ended up being fixed. But a couple of hours later, it started running again. This time I called. American Home Shield charges me 125 bucks every time a person comes out. I said, “I don't wanna pay 125 bucks this second time ‘cause the problem still hasn't been fixed.” They gave me the runaround. Because it was a new ticket, I had to pay every time. They said if it was the same ticket and it was not fixed, technicians could come out and that would not be problem. I wouldn’t have to pay for it. But I couldn't get through to them that if the first guy had just done his job right the first time, the problem would have been fixed.

I was told, “Because the first guy put in a new flap, then he actually did work.” I would have to pay for that. I said, “Yeah, but he left. And the problem still existed. And if he had just done his job the first time, I wouldn't have had to make a new ticket ‘cause there was no reason to crawl under the house or all this stuff. I shouldn't have had to check all these boxes just for a new ticket.” It was hard to understand that I would have to pay $125.

The first guy who came out actually came out again a third time. We had already talked to the contractor, Sundance, and American Home Shield. I ended up fixing the toilet before the guy came out. The running part was really easy to fix after the guy cleared the blockage. We sent him away and told him that it was fixed and he didn’t need to be there.

I know American Home Shield is just doing their job and they probably have a list of guidelines. The rep I spoke with did go and talk to her manager and see if she could reimburse me. She was only doing what she could. She was nice enough and professional. Because there were two separate tickets, I got charged twice even though it was the same existing problem. It's hard because not every person knows to say, “Hey, come check out my whole toilet system, every pipe in the house.” Most people don't know what the specific problem is. That's what the technicians are supposed to come out and find. If you don't check the right box the first time, they can't do anything.

American Home Shield’s whole plan is great as what I pay and the $125 for technicians to come out and fix it. But the way that they go about it is not very efficient. We've dealt with them before. We had a stove break down. It's a single plug-in appliance, so there's a box that says “Stove.” That claim was great. A technician came out and he put a new element in. The problem was solved. That was one of the easier things. But when it comes to plumbing, the shower, plumbing, sink are all connected. That part of it was very stressful.

I waited for the weekend to see if it would cool down and the freezer would start working as well, but it did not. It was not working. I called Amtec the first thing Monday morning, and told them. The earliest appointment they had was Thursday, but of course, I worked my schedule around them the following week, and the only other times they had available were later in the week, and one being on a Friday afternoon again. The same guy came out and said it was something with the timer. He replaced it at that point and fixed it.

I was frustrated that they didn't fix it the first time, so I had to call again and wait another entire week. They told American Home Shield that we rescheduled the appointment which was not the case. They came on the appointment but didn't accomplish anything. To me, that was not good service. Thankfully, that was not my primary refrigerator, but it is just as important to me. I store a lot of food there because we are a big family and I need two refrigerators.

Overall, it's been good and I recommended American Home Shield to other neighbors, especially since our homes are a little bit on the older side and things are more apt to break. I was just very disappointed in the company that they contracted with and that came out.

South Placer Heating and Air came out to tune-up an air conditioner. I do that service every year for a pre-season check. When I made the appointment, they called and they made the appointment with me. I told them what day would be best, and they made it for that day. The guy called when he was 13 minutes away, and then he texted when he was here. He was here for 40 minutes, and he was very pleasant and polite, and I felt comfortable in the house with him. I was happy with the tech and American Home Shield.

I got a second opinion. I wanted that for myself. It had nothing to do with American Home Shield. The diagnosis was basically the same. I asked how much American Home Shield would cover out of the $4,000 repair. They said around $500. I was shocked. Out of $4,000 repair, they only cover $500.

I’m starting to feel like, with the low cash-in-lieu payouts that you have, it makes more sense to get separate warranties through the three big things that I have and get rid of AHS. Because of that cash in lieu option, there's no way I should be paying nearly $100 a month just to get $500 back on a $4,000 repair. You do the math.

As for Brown themselves, they're a regular, generic company. You could have picked any generic company to perform the services. It’s not that they did anything wrong. They just came, and they didn’t go above and beyond.

I wish that would have been the case, but throwing anywhere between $800 and $1,000 toward getting the condenser fixed on a seven-year-old air conditioner didn’t seem like a good idea. I would have rather put that $1,000 toward a new unit, and that’s what I eventually ended up doing. I actually wonder why I haven’t terminated the $75 per month that I’m paying them.

When the plumber first came out, Trophy Plumbing gave me three different arrival times throughout the day. First it was between 10:00 and 12:00. Then I called them because I hadn't seen anyone. Then they gave me a 1:00 and a 2:00, and still, they didn’t arrive. Finally, they told me the plumber will be here between 2:00 and 3:00. They tied my whole day up for one thing.

When he arrived, I told him that the issue could be in my washing machine, but he went out of the wash area. I don't know if he ever dealt with washing machines or not, but he took the cover off. I told him that the drain to it was on the other side of that wall, but they nailed the sheetrock so one can undo it to see if there's a blockage where the drainage was. He looked at the dig-out where one can watch the water flow through to see if there's a blockage. He said that the only thing that was coming through was just my stool. I told him I heard some gurgling in my tub and I would run the sink in the bathroom. He never ran the water in my tub, nor sink, nor kitchen.

He told me that my bathroom, kitchen, and wash area were not connected, and some piping was missing. He took some pictures. That couldn't be true because everything pertaining to this house, like the electrical and plumbing, had to be approved by the city of Oklahoma City. The City is the one who laid everything under there when my main pipeline collapsed and had to be fixed by them. What he said didn’t make sense. I've been here for over a year and a half. The smell wouldn't even let me be in here.

Before leaving, he said that the issue was serious, and that I would hear from someone first thing in the morning. It went on for a whole week, and I still didn’t hear anything from anybody.

One day, I got an invoice for $1,375 in my email. The next day, I got another one for $9,300. They said I needed all the plumbing redone underneath. So, I called another plumber out. The only thing that was wrong was the tubing was pinched and the water was back-flowing. The plumber from Trophy never looked at that. It's fixed now, and I have no problem with anything.

I was very unsatisfied with the communication from American Home Shield and from the contractor. They told me how serious it is, they never got back, and then they came up with these outrageous invoices. But, everything is new in this house. I am canceling my subscription with American Home Shield. I paid them, but no one from there even got in contact with me. Trophy says that American Home Shield denied the claim, but American Home Shield told me that they were reviewing the claim. It was weird.

I have two homes and both have American Home Shield. In the past, the other experience was great, but I think this one just was not good enough.

What happened was it caused damage. I’m still upset because I had to get my walls cut open. When I first called, it had just started, and they acted like it wasn’t an emergency. It was winter, and leaks in your walls are an emergency. The leak ended up damaging my entire ceiling that goes into the bathroom downstairs, so now I have drywall and other repairs to deal with. But when I called to cancel, they said, “We now have plumbers in Toledo and will send them out at no charge.”

In the future, they should have people or at least contractors in the areas they are servicing. That was my main point. The plan started out affordable at $50 a month, but over six or seven years, it’s doubled. I’ve had a couple of claims, but not many. I understand that’s their business, but the other companies I’ve looked at are much less expensive.

With prices increasing and more things I have to deal with, not to mention the repairs I’ll need, which are really avoidable, that’s my current problem. I’m trying to decide whether I want to stay with them or not.

I had another technician come out for my water heater, and he tried to scam me. I had to call Wells Fargo and put a halt on my payment. It seems like all the companies are trying to scam the insurance to get more money, and the technicians are trying to scam the companies that they work for, and the consumers. From now on, I'm just gonna call American Home Shield before I make any decisions with any kind of technician.

The contractor wouldn’t send the report over. No one would actually speak to me or get back to me. American Home Shield gave me the same scripted response. It was something that they had to say but never actually helped or made any difference.

Then I finally spoke with a supervisor from the technician’s place. They sent the report over to American Home Shield, but at the time, a week and a half had already gone by. The warranty ended up denying my claim anyway, so I asked for a refund of the $125 fee I initially paid.

It was an incredible waste of my time. It was the coil that needed to be replaced. On my benefits breakdown, it says that’s something they would replace and cover, and the technician also told us it was approved.

I was really shocked because it was just a coil. It needed to be replaced because it was worn out. The technician kept texting and calling us, saying it was approved and that they were ordering the part. Then come to find out, the claim was denied and no part was being ordered.

I didn’t even waste my time calling the warranty, because when you call in, they’re just reading a script. They don’t care. I tried talking to someone last week from American Home Shield. The girl didn’t wanna hear it and put me back in the queue to wait on hold again.

My experience with American Home Shield has not been very good. Overall, I’m not happy with them. I’m actually canceling with them and looking somewhere else.

When I had the other company come out, they stated there was nothing wrong with my build. They said that Fast Response lied on the analysis of my build, and that they made it where American Home Shield would not repair my build. In reality, it had a leak. The other company fixed the leak and that was it. They put it in writing too, because I'm gonna file with the Better Business Bureau and also with the state attorney general on both American Home Shield and Fast Response on Monday. They are not reputable companies.

American Home Shield doesn't keep their word. They just want the monthly fee and the $125 service fee, and then they look for ways to get out of fixing your items. This is why I quit using them 15 years ago. I'm retired and I thought that I'll just put a home warranty and maybe I'll get lucky. But my brother and my neighbors who had American Home Shield warned me that it was going to be like this. Also, the support is overseas, and I can't talk to anybody in the United States. It’s hard to understand anything they're saying, but it’s not these people’s fault. When I asked to speak to managers and supervisors, I didn't get the opportunity to speak to them. They said that they don't have the ability to transfer me stateside.

When they did my dryer a year or two ago, they fixed everything with no problem. But when it comes to the plumbing, they're not good, I'm sorry. I don't know what's going on with that company, but to me, they're not legit. I don't want them to come back. Now I have to call another plumber and pay for it out of my pocket. I had the same issue before, and I couldn't get anybody to come out here to do it.

American Home Shield had sent me something about the spurts, and I told them I was unsatisfied with it, but other than that I haven't reached out to them. I haven't called back because I'm working 12 hours. I have to take time to be home to do it.

I don't know exactly how the insurance works. They tell me one thing and then tell me another one. Right now, I'm thinking about canceling the insurance, period. I have been with them for two or three years.

I kept telling them no. They weren't listening to me. As soon as I put my husband on the phone, the whole dynamics changed. My husband ended up getting cash in lieu. But they were paying Infinity $600 for the hot water heater. They gave us $492. The water heater cost me almost $700. That's not included with the expansion tank and all of that. My husband had to add to that.

The wholesale lady where we bought the hot water heater said that she has been a plumber for over 10 years, and the reason why they were charging me all this extra is because these companies need to bring their services up to code. Otherwise, they will get fined, if anything happens. She convinced me to get the expansion tank, because if that hot water heater blows, it'll stop it from doing something. She also told us about the other costs. If the man from Infinity explained everything from the very beginning, instead of calling us later after they talked to American Home, we wouldn't have this misunderstanding.

I informed American Home Shield that we had already bought the hot water heater, and that we had to pay extra out of our pocket just for a water heater, which didn’t include the expansion tank. She replied that they can just charge us $300 and we take all that stuff back." It took my husband three days to fix it correctly.

I have been giving American Home Shield money over the last two years. But I have never called them for any replacement of my stove and my refrigerator. I never called them. This claim was my first time with them. From this experience, I really and truly wanna cancel my warranty. I swear to God I do. My husband keeps telling me to give them another chance. Right now, it’s time to sue them. I don't have anything really good to say about my experience with American Home Shield.

However, my cousin’s AC technician told me that my evaporator coil should be under warranty since I had registered it when I bought the house. I checked my paperwork for Lennox and saw that my coil was under warranty. I called Air City and told them not to bring a new unit and that I wanted to use my warranty. The guy who had tried to sell me the new unit called back and said I would have to pay a 20% restocking fee. I told them I shouldn’t pay for an air conditioner that wasn’t even delivered. I hung up and began calling around trying to see how I could get my coil replaced.

Air City later called back and said they couldn’t find the coil because they didn’t make it anymore, and if they found one, it would have to be refurbished. I called them again to tell them to just bring the new unit, thinking that nothing was working and that they didn’t have it anymore. Meanwhile, I called both Lennox stores in Houston and found that they had the coil and could get it. I called Air City back to tell them where the coil was available, but they insisted that wasn’t what they were told. They still tried to sell me a new air conditioner, so I put that on hold and had Abacus come out instead.

After that, I contacted American Home Shield because I didn’t want Air City back in my home. I was told that since Air City had started the process, they had to complete it. I explained that I just didn’t want them back, but they told me that in order for them to come back, I would have to pay the 100 something dollars service fee again. They also told me I could take the cash out plan of $5,000, which I thought meant I could submit a receipt for anything under $5,000 and be reimbursed. Only after speaking to someone else did I finally understand how it actually worked.

If I had known, I would have just paid the 100 and something dollars again and avoided being out $1,600. I ended up paying $3,000 to get the coil fixed, when I could have avoided most of that cost if somebody explained the process to me. The representative in the cash payout department eventually clarified that I couldn’t get my money back. They gave me $1,400, but I was still out $1,600.

Despite all this, I’m extremely satisfied with American Home Shield because of the service I received from the representative in the payout department. I think more training is needed for other representatives so they can give customers full explanations of how it works.

This claim started back on March 6th, and I’ve been getting the runaround the whole time. They say they’ll call the next day, but they don’t, so I end up calling myself. I’m not too thrilled with American Home Shield, to be honest.

The managers should be accessible. By the time I kept calling, I was already into the next month of waiting for this washing machine to get fixed. I wanted to speak to a manager, but the representatives wouldn’t connect me or give me a manager’s phone number. The claim went to the escalation department, and they did okay, but they still could have been better.

We were in the middle of a home sale when all this was happening. I had American Home Shield for maybe seven years, and the only issue is no matter how much feedback you give about the company that they're using, they don't take it. They'll just keep sending the people out regardless of what you say.

We've been with American Home Shield for a lot of years, and I have no complaints. I know getting into it that there are shortfalls. I know that in the summer you're going to wait for air conditioning service. I know that it's not perfect and they’re not going to just replace anything until they’ve checked it out. We’ve stayed with AHS a long time because we're happy with them. My favorite company that they use is the Jones people. They are the best, honest, excellent, and know what they're doing.

The second technician from a different company came out. He ran the dryer for 15 to 30 seconds, said there was no problem, and left. They told me American Home Shield won’t cover anything if it’s still producing heat, no matter how low the heat is.

The technician didn’t check anything. He didn’t take anything apart to see if the parts were working properly or going out. I asked him about the heating element that the first technician said was going bad, but he didn’t even check it. He said that because I turned the dryer on and it produced heat, there was nothing more to do.

American Home Shield has used that first contractor a few times. They do a thorough job. Sometimes they’ve taken things apart and asked us to dry things while they check everything out. They’re really good.

The second contractor seemed like a rush job because American Home Shield probably reached out to them last minute, just trying to find a replacement company. The customer service could have been better, and the technician could have been more thorough.

They’re coming back out because we’re still having the same issue. It’s definitely affecting my light bill, since I’m constantly running the dryer for two days just to get a small load completely dry.

When the first company stopped responding, my claim was escalated to a supervisor, and she’s checked in weekly. A technician was supposed to come Friday, but they texted last minute that they were on the way, even though I’d already said I’d be at work. It feels like they do what’s convenient for them and not what we agreed on.

The American Home Shield supervisor reached out to the company because there’s nothing in our contract saying that low heat means there’s no issue with the dryer. So, she was confused about that too.

She told me the technicians are sent out to resolve issues before they turn into something major, especially with summer coming. Running the dryer already makes the house hot, and having to run it all day or go to the laundromat and spend $40 to $50 is getting out of line.

This is the first issue we’ve ever had with the companies they send out. We’ve had American Home Shield for a long time, and we’ve never had a poor experience with their contractors. They’re definitely working to get this resolved. I have no issues with American Home Shield. They’ve been great overall.

The contractor did a great job. He explained everything and tried to get it fixed as best as he could. The garbage disposal is back working, and the toilet is not running. It’s working better now. He was very good and nice. If I have to deal with that plumbing company again, I want the same person.

We didn’t realize another company was coming until we got a call saying they were taking over and sending someone out. We never really heard from American Home Shield that there was an issue.

I don’t know that they’re consistently on the great side, if that makes sense. Sometimes I feel like the customer service could be better. But it feels like that’s the case with everything these days.

The price is fair. We’ve been with American Home Shield since we bought the house, about 20 years. At some point, the prices should drop a little. I’ve probably paid for everything they’ve fixed by now, maybe twice.

The technician was very professional and a really nice guy. He knew what to do and got the job done quickly. Everything was done within two hours. It was a great experience all around.

For a little while, I went with a different company for one year. I had more issues with them than I did before. I was able to save a little money for a year, but I wasn’t happy with them. I moved back to American Home Shield right after.

After I called the customer service, they reverted the claim, and set it up so that they could call me back. We made an appointment, and they were there the next day. They were very professional and they fixed it in less than half an hour. Overall, American Home Shield is very professional. Whoever was on the end of the customer service, he definitely deserves 5 stars. I wish their customer service number would have been easier to find though. I had to Google it. So, it would be nice to have that somewhere, but that was not easily available.

I told Doshier, “You get this air conditioner fixed. I'll pay you for it. And then I will talk to American Home Shield about reimbursement.” This is the first time that I've ever turned anything over to my home warranty. I spoke with them and they said it takes anywhere from 10 to 21 days because it went up to upper management for approval of the reimbursement.

They’re currently in some kind of evaluation with American Home Shield. They have an idea what’s causing the problem, but they don’t want to guarantee that’s the solution, there’s some back and forth. They’re coming out again tomorrow to re-evaluate it and then will speak with American Home Shield.

I’ve been extremely satisfied with everything else because I’ve gotten the hot water heater fixed and they redid my AC, so I can’t really complain. The price keeps going up, but the service is quick, they come right out. The longest I’ve waited for a technician to come was two days.

I’ve had an American Home Shield for 20 years now, and I like them. I’ve actually recommended people to get them.

They’re good, and their price is about the same among others.

American Home Shield can be a thorn in the side, but honestly, they’re the best option we have here. They can be difficult to deal with.

It feels like there have been too many changes over the years. I don’t know if it’s new ownership or what, but they’ve changed policies without really communicating it. You’ll call about something and suddenly hear that they changed that, or they don’t cover that. And now they don’t offer coverage in Hawaii unless you already have an existing policy, it’s like holding a golden ticket you don’t want to let it go.

They do pay for the service, and while you’re paying for the warranty, most of the vendors they contract with are good. I’ve had a couple of issues here and there, but in general I’d say about 90% of them are really reliable. You get a bad egg that makes you want to throw them to the curb.

You can still call them to make changes, but I used to be able to handle everything online, and that’s no longer an option. Since they updated their software, the interface has been glitchy. There have been a lot of issues with the system and the changes they’ve made. That’s probably my biggest problem with American Home Shield.

Over the years, I’ve worked with the same reliable plumber every time. If he’s not on the assigned list, I don’t proceed with the ticket until I can select him. I’ll call and ask him to release himself so I can choose him, to check his availability. If he’s not available, I’ll wait until he is. Sometimes he’ll call me at 7:30 in the morning and say that he’s available. I’ll submit the work order right away.

He’s been my plumber for 10 years and has worked on all my properties, so I’ve been able to keep him. As far as plumbers go, he’s like gold. The only issue I’ve ever had is that sometimes he’s just too busy.

The price is fair. It’s valuable and worth it to me. I’d rather pay $600 a year, even if I don’t use it, because all it takes is one major repair to make that $600 worthwhile. Honestly, I’m not sure how they make money. I assume they must have a lot of homes that don’t need repairs.

The guy from All Valley Appliances was polite, quick, and fantastic.

There was no way to leave a message. There was no way to do anything, even on a Saturday morning. And I had to wait till after 9 o’clock on a Monday. That part was frustrating. But, otherwise, the repairman was very nice. It turned out that there were two things that could be wrong. So, they fixed the first thing, but that didn’t do it. So, then he did the second thing, and then that took care of it.

I am old and the thing I do not like sometimes is that when I call, I get a language barrier and it’s not easy to do the automatic one. Like a while back, I had to do something with my attic fan, and they just could not understand what I was talking about. Still, I’ve been with the American Home Shield since 2014, and I’ve been very happy. The last time I had to take care of this, it was taken care of very quickly and nicely. And another time before that, there was a little bit of a hiccup and it was taken care of very well.

The system is the original system from when the house was built. Our house is 23 years old. It is time to change the system out and I need an upgrade. American Home Shield will help with that. It is a value and an asset to have some sort of home warranty plan. American Home Shield has definitely helped us in the past with appliance breakdown and wear and tear. It's worth the investment just to have that extra bit of security and coverage.

The price of American Home Shield has increased since our initial signup. Anyone who has a service contract would not feel that they're getting the best price as far as the increases. But I understand everything in this economy is increasing price-wise. I'm not too unhappy with it. I would recommend American Home Shield.

A week later, I called again and the contractor came, put the Freon in the central air unit. So both times they came, and the service was really good.

The price was fair. I had a great experience with American Home Shield.

I really hate calling there. I can't understand what anybody's saying. I don't know if the call center is overseas or local, but it's terribly frustrating in the worst way.

I don't like to talk to people on the phone as it is, but then they give you the wrong answers, which is what I went through. I don't think they're understanding what I'm saying.

The total cost was going to be $3,600 for the part and installation since the whole unit needs to be replaced. Then they would only cover $508, which is really nothing. At this point, when you're under the assumption when you buy a home warranty, you often assume certain things will be covered, but that’s not the case.

I’ve had issues with air-conditioners in the middle of summer. AHS was not able to find anybody to do the job, so that’s an issue in Arizona.

The representative was great. I asked a lot of questions, and he explained everything to me about getting the two units. Sometimes, I have a little problem with communication, but overall, their customer service is pretty good.

For example, Economy Comfort just worked on my dishwasher. It took a long time for them to come out, and then a long time for them to come back again. When they came back, they were only here for 15 minutes and then they were gone. It works now, but you just wait a long time for it to finally get done. I probably could have figured it out myself, but I didn't have to.

Still, we’ve had coverage on everything for a long time and some of our claims have turned out really well. Back in Tennessee, they replaced the entire HVAC unit, which was a big deal. When we sold that home, the warranty went with it and the people were really happy. So, overall, it has worked out.

I'm not a big fan of home warranties. I told the owner before not to bother. If I have a bad disposal, that would cost me $70 and 15 minutes of time. But I would have paid $100 to get someone from the home warranty out here to do it. These guys get us paying at the front and then again at the front. Unless it's something seriously major, it's really not worth the money. More than likely, it would have cost me $100 to call Crystal Air myself. I don't think they're worth the money.

We had another claim with another company for the cooktop and the hood fan, and we're still having a problem with that. The guy was rude to the people in the house and kept saying there wasn’t a problem. I told him the manufacturer said that there's a problem and we had to replace it and he wasn’t listening. I told American Home Shield that this guy was a problem and we’re still waiting on the report, and next steps, but nothing has happened yet, and it’s been over two weeks. We might try it one more time, but if we have a similar problem, I'm not gonna keep it long. I can't just wait and keep paying $100 without getting service. If it works, and I'm hoping it'll work, we'll stay with it for a bit, but I don't want to deal with the monkey business of these guys not doing their jobs and not responding.

Submitting a claim is usually a seamless process and I rarely ever talk to someone. The website will tell me that I’ll receive a phone call from the contractor within 48 hours. But in the last five years, it’s just a text message from them saying you’ve been scheduled on such a day during this four-hour window.

In the end, the tech was able to take care of the issue in one round. He had a motor on his van and he was able to take care of it right then. In terms of pricing, I wasn’t super happy about the increase in the service fee, but I get it. Everything with inflation is going crazy right now and it’s just part of the times.

He wanted to charge me almost $500 extra out of my pocket. I ended up buying the springs for $103 for the set and had a friend put them on because my car was stuck in the garage. I had to sit on the phone with them for an hour the next day and go through three different people. They came here and did nothing. They finally gave me the $125 back, but I was not happy. I've had it for probably maybe eight months or so, and that's the first time I'd ever filed a claim.

The monthly fee I'm paying with AHS is something like $90, and every time I call, it’s $100. The only thing they cover is leaking or stuck up plumbing. Anything else, they always say, “No, this is not covered.” We, as consumers, don't know their fine print. I probably signed it and accepted it, so that is the way I take it. When they say that it's not covered, I say okay, but I feel that nothing is covered. It’s been 15-20 years with American Home Shield and it’s the only time it’s leaking. They change something fix the leak, I pay $100. If I call any plumbing, they’ll charge me $100 for that job, too. All appliance insurance companies are probably like this.

Besides the time frame, that last service was fine. But the experience I had before that was terrible. I have two fridges in my house, one for kosher foods and one for unkosher foods. The liner was starting to come off on both of them at similar times so I had somebody come out. I filed a claim online and that was my problem because I can only request one device at a time.

They sent somebody out within a couple days and it wasn’t terrible. That person looked at both of my fridges and said they needed new gaskets. We went back to AHS and they only approved one of them.

I had a 5-day long battle with them and different managers because they were telling me I needed to pay another $100 co-pay for a second device. I told the rep I’ll pay extra $100 but I didn’t want somebody new to come in my house. They already had a report saying that’s broken but they were very firm saying I had to pay $100 again and get somebody to come back out to my house, look at the same second fridge again, and determine the same exact thing.

A week later, we were able to get it serviced. It was a very frustrating experience and nobody was willing to work outside the box. It was a very strict set of rules. I was trying to save them money and save me time but they wanted nothing to do with it.

The customer service was not great. I had 6 different reps I talked to during that period of time. Four of them were garbage. One person told me I was wasting my time and that I should schedule the second one. I’m glad that she said. She was telling me AHS as a company isn’t going to be lenient about it and she didn’t want to see me continue fighting a fight that I wasn’t gonna win. I filed the second claim and we got the second fridge fixed. But it left a bad taste in my mouth.

The AC stopped working, but the technician from Integrity Air Conditioning serviced it before, and he remembered me. He walked me through what was wrong and how he fixed it, and it's been good. It was leaking yesterday, but my husband drained it, so hopefully that fixed it.

When my water went out, the contractors, H2O, were here first thing Thursday morning. They told me what was wrong and said they would file the claim and be ready to fix it as soon as 10 a.m. I called American Home Shield numerous times because H2O was waiting for the approval. But I couldn’t speak to anybody, and nobody ever called me back. I was very frustrated.

A very helpful lady from H2O later told me it was taking so long because they were trying to see if they could approve more money, as the job was more than the amount that was approved. So I went two days without water. By Friday, H2O said they were going to fix it, and if AHS does not approve the repair, I’ll have to pay it.

The communication was very bad. Somebody should have said something to me so that I could make a decision to either wait for the approval or just pay for the difference in advance. And I don't know why it was so difficult for me to speak to a supervisor when I'm having an issue. I pay for a service. That I had other appliances broken made it worse.

Thank God that H2O fixed my water without the approval, so I wouldn't be stuck without water during the weekend. When I complained about it, the lady I spoke to said they would refund me the service fee that I paid because of the inconvenience, which was helpful. It was nice that they understood my frustration with the customer service.

I am happy with the service that I get. I just think that there should be some training to understand that some things you can wait on. A broken washing machine taking two or three days is fine. When it comes to water or air, something should be expedited or taken more seriously.

I’ve used people for the air conditioning and heating, and we did the air conditioning free check. I like that every year they give you a free check either on air conditioning or heating. You just have a window to get it done, and you get a free check. And then if there’s any kind of issues, they report that back to American Home Shield who will then give you the choices, either they fix it or they will replace it, or they will give an option to like you pay a part of it and then they pay the other part of it if you want something different than what they are giving you.

So, say, like for instance, I had a problem with my washer. The tub was bad, and so they gave an option. They said, “We will replace it, but this is the value we see,” and I was happy. That was much more than I paid for that anyway, so that was fine. But for me to go up to the next category, which is what I did, to a smart machine, I had to pay the difference. So, they gave me the money for what I needed from them, and then I took the rest of it and then added it to what I wanted. They sent it out, and had people install and take the old one out. It was seamless.

If I have an issue with something, I have a 30-day window, and I like that. For instance, the guy came out and did the air conditioning, and he said, “There’s some issues, let me report it back to them and they will get in touch with our next steps.” However, their prices go up every year. Still, overall, it is a good company.

I've actually had him several times for some other appliances' repairs through claims at American Home Shield as well. So it's not the first time I've dealt with him.

Some days it's good. Some days it's bad. Like right now, I'm frustrated. I've called American Home Shield twice because I have a leak in my daughter's bathroom. I told them this two weeks ago, and they sent a plumber. I told them that the plumber didn't do anything. That plumber wanted me to do a side deal with him. American Home Shield didn't even have him on the list.

Today I still haven’t received yet from them the money to fix my daughter's bathroom. She flew in from Texas today, and now she has to go to my bathroom or downstairs. I've been waiting for this for a long time and they gave us the runaround. I feel like they just take the money. American Home Shield has not so good people that are trying to do side hustles.

Their prices are going up, but they're getting subpar people. So, when I noticed that the last person who serviced me was professional and he handled the issue, I told him that I will request him next time. But it's not always that way. This other person couldn't even understand me. Then he was talking in Spanish which I could understand. I didn't like that. He asked me why I was standing by him becuase I was trying to see what he was doing. I don't think some of them know what they're doing. I explained that I don't know him and have never seen him. I don't want anything happening with my walls while I wasn’t watching because I have a washing machine and a dryer right next to each other on that spot.

Sometimes the contractors are good and sometimes not. Some of the people that have worked with them say they don't pay like they used to. I don't want to hear all that. I know what I'm paying each month and get the professionals and get the best people because they're working on our house. So, I want good people working for the company.

I've already recommended a lot of people to American Home Shield, and they use them. I feel like they used to be better. They're not as good now, and then they want to charge everything now. It seems that they have slacked off on their customer service, getting back to people, and making sure they're getting reliable people.

I paid my monthly fee for 25 years, and rarely used my warranty until lately because the house is getting old. I could have gone with the company that I worked for because they were a competitor. But I don't like to mix personal with business. I was the head of HR. I don't wanna talk to somebody in the call center that I know because who knows if I lose my temper with them.

Sometimes I've had to call plumbers from my previous company, and just pay out of pocket, because I knew they would do good work. It is sad that I have to do that sometimes because I can't get good ones from American Home Shield.

I was very, very frustrated. We’re now dealing with moderate temperatures, so it’s hard to gauge the extent of my heating issue. When the technician came, I said to him that it was coming on, but since he wasn’t staying long enough, he couldn’t see if it would heat. The house was around 70–73 degrees, and I would need to turn it up to 80 to see if it would heat properly. Then I would be uncomfortable waiting for the temperature to elevate or at least troubleshoot the issue. I understand the unit is old, but it had been working, and I didn’t think there was anything wrong with it.

It didn't feel like the technician was customer-friendly or sensitive during this visit. He may have been a little educated because my son wasn't at the house when he got there, but we were just trying to make do.

Apparently, he pulled the refrigerator out from the recess and started working on it. I then got a call from him while he was with my father-in-law, who doesn’t speak much English. He said the pipes were leaking and that something must have back-flushed. I was on a work trip at the time and managing everything from 2,000 miles away.

I told him the pipe wasn’t leaking and that the only issue was the refrigerator not working. He told me to call a plumber immediately and not turn the water on because it was leaking. I didn’t have time to contact American Home Shield to coordinate someone, and they usually take several days to send someone out. I couldn’t wait that long without water. I asked if he could fix it, and he said no, that I had to call a plumber. Then he left.

So I called a plumber right away. Roto Rooter came out and said someone had broken the valve on the water supply coming from the wall.

The Unique technician had my father-in-law sign a note stating it wasn’t his fault. My father-in-law said there was a lot of noise like the technician was hammering and working aggressively. I ended up paying almost $800 for Roto Rooter to fix it. They fixed it, but now I have a large bill for something that wasn’t an issue before.

I contacted American Home Shield and told them the contractor they sent took no responsibility. They told me to call the company directly. I felt that defeated the purpose of having the warranty if no one takes ownership when something goes wrong.

Recently, the upstairs air conditioner was not cooling properly. The technician who came out was great, seemed very knowledgeable, and explained everything to me about what was going on. It was low on refrigerant, but it's a much older air conditioner. So it had to be replaced by the new FDA approved refrigerant. He explained what the process was, what the price was. I gave him the go-ahead and he did the job. He was very professional and very clean. He used shoe covers coming in and out of the house. Overall it was a good experience.

Actually, it's been better than ever this year, in a long time. They're really good.

Two weeks later, they came back to fix it. The contractor couldn’t program the remote built into the rearview mirror in my car. Three of our cars have those, but he said he couldn’t do it. The technician who came had trouble speaking English, so he couldn’t really communicate with my daughter.

I wouldn’t recommend American Home Shield because getting service takes forever. Most of the time, I’ve had to follow up with the contractors myself.

Meanwhile I am on day 18 of part of my house having no power. I can only talk to generic customer service and not the actual claims adjusters, and customer service just keeps reading my policy to me. Had every intention of renewing when my contract was up in two months but this has left a very bitter taste in my mouth as to how they handle claims.

They were professional and considerate. Overall, I was 100% satisfied with how they did the work. Now the dishwasher is working perfectly.

I got my mom and her friend to sign up for American Home Shield. I’ve gotten quite a few people to join because they’re seniors. They’re on their own, and they can’t fix anything by themselves.

My mom had a new refrigerator and it broke. When the technicians came, they couldn’t fix it, so she got a brand‑new refrigerator. She also got a brand‑new microwave.

She’s only been with the warranty for five years. I’ve been with American Home Shield for 18 years and I still haven’t gotten a new appliance in my house. I have everything covered, so I’m just waiting to get my new stuff.

The price has been skyrocketing. When I first signed up with American Home Shield, my premium was $50 a month. Now I’m paying $104. I signed my mom up later, and her rate was much higher because she waited forever. She’s paying $175 a month now. That’s significant.

I’ve been with American Home Shield for 18 years, and I’ve never had any problem with them. Every time I call for service, the contractors come out and take care of things. Since I have a husband who can’t fix anything, I’m very pleased with the service. If it weren’t for the warranty, I’d be calling different places to get things done.

I was surprised the last time I submitted a claim. I filed it, and two days later someone was already at my house. Before that, it always depended on their availability. Sometimes it could take a week and a half before anyone came out to look at your stuff.

If I have a complaint, it's that when they do come to replace something, whoever the contractor is, always tries to upcharge. They'll only replace this, but if you want the better one, you got to pay some more money. It happened on several occasions.

For example, when they replaced my hot water heater, they said the pipes weren’t covered even though nothing was wrong except they were painted black. They said I can’t use those, so they had to replace the pipes. Then, when they replaced the water heater, they said that is all American Home Shield will pay for, but if I wanted a better water heater, I’d have to pay for an upcharge. And again, every time they come, it's always an upgrade.

Another time was when the guy came and fixed the sump pump, I had a backup battery sump pump so it was two total. They only replaced the one sump pump and everything went out and it was an adjoining system. So the backup system was connected to the main system. And they took out the whole system and only put in a regular sump pump. I'm not asking for any upgrade, but put back what was there.

I had another contractor that came out to fix a problem with the electrical meter. ComEd said that they couldn't replace the meter because it was connected to the house, but they told me exactly what was wrong. The ComEd electrician said to just replace the meter clips and this will be fine.

When the electrician AHS sent out got here, he was pressing me to get that $100 without even looking and doing any work first or just examining. Then his assessment was I needed to replace the whole meter panel. I had just put down a new concrete patio and he said that in order to replace the meter panel, I got to break up this concrete.

When the lights went out again, ComEd came back out and I told them what happened. The guy don’t call nobody and they we're going to send a contractor. They sent out a contractor to come and fix what was wrong, and he was here 40 minutes. He had everything and he replaced the clips inside the meter block.That was three years ago and I have not had a problem since.

Lastly, we don’t know which contractor will be sent until AHS send them. I usually check Google reviews for every contractor they send. Like the guy who did the electrical work, I would not have called him because he got some terrible reviews. It would be nice to be able to choose a contractor of my choosing from a list. Give us the option to choose a couple of people. That way, we could do the reviews, look up the reviews, see what they're saying about them, their work, and then choose from there.

Leak Seekers came out, repaired the leak, and told me that somebody would get back to me in the next 24 hours regarding the repair of the hole that was cut in the sheetrock to get to the plumbing behind the wall. Nothing has happened. I have a home inspection on the 15th and I don't have time to wait for whatever they're doing or not doing. It has been too long and I can't wait any longer unless somebody can come out today and fix the hole in the wall.

AHS said they have a third-party company. When my heat exchanger went out on my HVAC system, my heat exchanger was still covered under warranty. I said, "When you get the part, it's covered." They tried to upsell me on a whole new system. I said, "I don't need a third party calling me and harassing me about upgrading an HVAC system that's not all that old." They left me almost the whole month of March without any heat as soon as I declined buying the whole system. They made me wait three weeks before they came out and put in the heat exchanger.

They were fast in getting someone out here for the HVAC system. I was happy with that. But when it came to negotiating a new system is when they failed me. I said, "Why would I buy a whole new HVAC system if the coverage itself covers $5,000 on the heating end, $5,000 on the cooling end, and $5,000 on the ductwork? Why would I pay out of pocket to upgrade my system?" They were trying to pull a scam. If I had not thought through what everything covered, I would be taken advantage of.

Original Review: This company is horrible now. I have had them for 20 years their service used to be good. No more. Find another company. I have had an A/C problem that has not been fixed for nearly a month due to the vendor not repairing what they initially stated and then delays around their process to approve a part that should have been approved a month ago. No real escalation support and delayed responses to my complaint. I belief they play games so you will fix it by yourself or accept a low cost offer after the long drawn out horrible response thinking you are desperate.