American Home Shield Reviews

While the process itself was simple to navigate both online and via phone, the extended time it took was less than ideal. The contractor who came was fine, and I appreciated how American Home Shield paid for the repairs and replacement. However, I would recommend they improve their response time to service calls. Despite the delay, I would still suggest American Home Shield to friends and family. In summary, my experience was positive, though with room for improvement in service speed.

The contractor was very personable and quick to diagnose the issue, explaining everything clearly to me. Although I did have a previous slower experience with a vendor when my washer needed repairs—likely due to part shipping delays—it did not affect my overall satisfaction. The vendor had to replace the board and the motor. They sent one guy out, then they sent another guy out and he said, "No, we're not just gonna replace the board. It's really the motor as well." It took about six weeks to resolve, partly due to holiday delays. It happened around Thanksgiving. They might have had to get the parts from Korea as well.

I have already recommended American Home Shield to friends and family, telling them it's the greatest thing. I didn't know I was gonna have any issues and I decided to get them because I had them when I initially moved in to my home. Luckily, I did. Despite the washer incident, I highly recommend their service for the peace of mind and prompt assistance they provide.

To add to my discomfort, he seemed defiant, which made me uneasy about having him in my home. I even pretended my husband was present because something felt off. Post-visit, I had to clean up the entire mess he left behind.

When I reached out to American Home Shield to report this, I spoke with a representative in Spanish. The lady that I spoke with was nice, but I haven't heard from them. Aside from continuous emails and texts from the company, there hasn't been any meaningful follow-up. The planned repairs for my stove burner and dishwasher are pending, but I'm hesitant about letting the same company back into my home.

Overall, I wouldn't recommend American Home Shield right now due to this unresolved issue. I give them 1 out of 5 stars, as zero wasn't an option. Despite past positive experiences with other technicians, this incident has left me very dissatisfied. If the company doesn’t resolve this soon, I can't see myself recommending them to friends or family.

In the past, I had a similar situation regarding my dishwasher replacement, which ended up being of lesser quality compared to my original one. The process itself wasn't bad as I submitted claims online, but the follow-up service was poor, as no one informed me the dishwasher was on backorder until I reached out to them.

When Sears came out for measurements, the technicians struggled with English, which made communication challenging, although they did resolve the issue. The dishwasher replacement, installed a couple of years ago, works fine, but it aesthetically isn't what I had. I accepted it because I didn't want to incur additional costs.

I'd rate my overall experience with American Home Shield as a 2 out of 5. The customer service and the pricing also receive the same score. Improvements could be made in product selection and better pricing. The monthly payment, which recently increased to about $180, feels quite steep, especially as I'm nearing retirement and there's only one income in our household now. Overall, while I find their services necessary, AHS's quality and customer service leave much to be desired.

I've been a customer of American Home Shield for about a year, and I appreciate the protection they provide for expensive repairs, but I feel that the time it takes for service providers to return calls and complete repairs could be improved. While I've generally found the customer service to be helpful, the waiting periods between services have been less than ideal.

I faced a similar issue with my refrigerator, where I eventually had to purchase a new one myself due to delays, and only received a partial reimbursement.

Overall, I'd rate my experience with American Home Shield as a 3 out of 5. Their service offers worthwhile protection, but the timeliness and efficiency of repairs need enhancement. I don't use the online tools often, but I found them easy to navigate when checking on my previous claims.

The initial hassle was frustrating, although the replacement works fine now. Generally, filing claims online is straightforward, but you're charged a service fee immediately, regardless of the result. Response time can stretch to 3-5 days if it coincides with weekends or holidays, which is unsatisfactory.

Reflecting on past experiences, there was a time over the holidays when it took over three months to repair a dishwasher, which left a sour impression. Overall, if American Home Shield performs the service as warranted, it's beneficial. However, due to these past delays and issues including the price that has gotten a little high, I'm considering exploring other options.

The inconsistencies in what the warranty covers and doesn't cover are frustrating. I called beforehand to ensure I selected the right service, yet ended up with an unresolved problem and out-of-pocket expenses. Considering the company's instructions were unclear and their customer service wasn't helpful, I feel the cost of the visit should partially be refunded when no solution is provided.

The customer service was poor, and the discrepancy in warranty coverage is unacceptable. The price isn't bad overall, but there needs to be accountability if the service provided doesn't solve the issue. Overall, my experience with American Home Shield has been very negative, and I would not recommend them to others.

The technician arrived on time and was polite throughout the process. I have consistently received great service from all the contractors that American Home Shield uses. If someone asks me about my experience, I always tell them that I've had positive experiences with American Home Shield. For the service I've received so far, I would rate them highly.

While American Home Shield itself was fine, the contractor they sent, Good Appliance Services, didn't diagnose the issue correctly initially. The repairman replaced one part hoping to fix the problem, but it didn't work. This led to multiple visits—three in total—before the correct problem was diagnosed and resolved. Each time, they assured me it was fixed, but it wasn't.

The positive aspect of having this protection is the peace of mind it brings, knowing you won't face huge repair costs for your appliances. However, it's crucial to shop around and research before selecting such a service. Based on this experience, if rating American Home Shield's customer service, I'd give it a 3 out of 5, though their coverage seems solid and their online tool I found quite helpful. The price I would rate a 4, as I've not compared it much with others. Overall, I advise thoroughly checking customer feedback and ratings before committing.

Since the repair, everything has been working smoothly. Overall, I would rate American Home Shield highly in various aspects of my experience. The customer service was top-notch, and the website was user-friendly, making it easy to file the claim. My wife handled the initial warranty purchase, and we've been satisfied with the coverage and the pricing. American Home Shield was very easy to communicate with, and they were prompt in their response, which made the whole process hassle-free.

Regarding costs, I pay the service in full, not monthly, which works well for me. One recent issue involved an authorized bill for an outside plumber because American Home Shield couldn't get their service technician out in time. However, I haven't resolved this yet due to a personal constraint.

Overall, I'd rate American Home Shield highly—they perform well most times. On occasion, things might run bad, but because I'm a real estate professional, I have the ability to reach out to supervisors. Sometimes I also get online followups saying, "How was your service call or your agent?" but I only go online once a month and I have thousands of emails coming in. Besides that, I'm satisfied and willing to recommend American Home Shield, hence putting my final rating at a 5 since I'm in a positive mood today.

I'm currently waiting for American Home Shield to contact me to send someone else. This isn't the first time I've faced issues with them. Previously, they sent a technician to fix my AC but claimed it wasn't their problem, despite evidence from another contractor indicating otherwise. On multiple occasions, like with my stovetop, repairs were attempted but never successfully completed. I've had to manage many repairs on my own because they deny more claims than they resolve.

I've found the technicians provided by American Home Shield to be unsatisfactory, and they seem ill-equipped to handle repairs effectively. Overall, I would rate the service very low. While AHS claims to cover many things, the coverage seems meaningless because the actual repairs are not properly executed.

This mishap required me to cancel and resubmit my order, causing delays. They sent out Pronto Plumbing, who did minimal testing and quoted me an exorbitant price for repairs not covered by my warranty. After paying their fee, I promptly asked AHS to send out someone else. They sent out a different company and they gave me a quote for something totally different for another $600, and I paid their fee. We're up to $275 by now.

Not being satisfied and being a technical person myself, I called out another plumber who was kind enough to come out, included my call-out fee with the repair, and was able to locate the problem with my water heater system. He remedied the problem in a day. I paid to get all the components that those guys wanted to change and I was able to get all the work done for less than the quotes for two plumbers that AHS sent out. It seems AHS's vendor selection is lacking, as their contractors appear more interested in upselling unnecessary services than actually fixing problems.

The customer service team at AHS seemed to care but lacked the knowledge to address my concerns effectively. In terms of rating, I would give American Home Shield a low score for their services. I'm actively searching for another warranty company due to this unsatisfactory experience.

However, my overall experience with American Home Shield has been mixed. While this particular service call was positive, there's a broader issue at play. I've been with them for years, and I've noticed a pattern where they don't seem to value their good contractors—often resulting in losing them. I encouraged American Home Shield to retain contractors like the ones who serviced my AC as previous dealings with them left me dissatisfied.

For instance, I had a terrible experience with a plumbing issue years ago. It was during a very stressful time for me when my mother was in hospice care. The contractor from Action Plumbing came out, identified the problem, and incorrectly informed me that the necessary replacement wasn't covered by my warranty. I ended up purchasing a part myself and was charged an outrageous installation fee, only to find out later that it should have been covered. Regrettably, that contractor remains in business, and the faulty faucet still reminds me of the ordeal.

Although American Home Shield is slightly better compared to other home warranty companies, they are not the fantastic option they should be. I stay with them due to a lack of better alternatives in the market, but there are several practices I disapprove of and have found issues with their handling of claims in the past.

For those considering American Home Shield, do weigh your options and be aware of potential issues with contractor management and service claim processes.

While we haven't completed the shower replacement yet, the overall process has been straightforward. Additionally, we had a less satisfactory experience with a roofer in our other home, who provided a warranty but has been unresponsive. The quality of some technicians, particularly the roofer and the plumber, could be improved. However, other services like dishwasher repair, electrical work, and HVAC review were satisfactory, and those technicians were professional.

Despite these mixed experiences, I would rate my overall satisfaction with American Home Shield at 4 out of 5 stars as most of the services have been satisfactory.

When the contractor from Metal Meadow Lake Supply Company Plumbing and Heating arrived, he was very respectful and knowledgeable. He quickly identified that a computer-related part needed replacement. Though he had to return the next day after acquiring the part, he resolved the issue promptly.

I highly recommend American Home Shield's service, as they were responsive and efficient. I've been with their service since buying our house, as it was included in our purchase deal and recommended by our agent because it’s considered the best here.

The quick response time was impressive, and there’s little I can suggest for improvement, although it did take a day for the contractor to arrive. Overall, their service is wonderful, and I would certainly tell family and friends to go for it.

The customer service, coverage, and online website all deserve a 5-star rating, as everything was handled smoothly and efficiently.

Overall, my experience with American Home Shield has been positive. I would recommend their services to a friend, and the customer service I received was excellent. I'm content with the pricing as it aligns with what I agreed to when choosing their coverage.

The interaction with American Home Shield and the contractors was generally fine, though the work wasn't completed correctly the first time. Since the second technician's visit, my HVAC system has been working well. I would rate my overall experience with American Home Shield a 5, reflecting satisfaction with both the customer service and the pricing of the coverage.

And AHS? They marked my service request as "complete" and left me with completely unusable appliances. I called customer service, and all they did was give me the runaround. No accountability, no real solutions—just an expensive membership fee, an additional service charge, and a laundry machine that sounds like it's possessed. American Home Shield is a complete joke. They take your money, send incompetent contractors, and then abandon you when things go wrong. Save yourself the frustration, the wasted time, and the money—DO NOT use AHS.

However, my experience with them regarding an AC unit claim was quite the opposite. Our AC unit stopped working, and the service provider they sent had poor reviews. They suggested that the entire unit needed replacement due to a coil issue, but American Home Shield argued they only cover parts, not the entire unit replacement. We went back and forth, leading to much frustration. In the end, they decided not to cover the replacement, offering only an $800 buyout for an $11,000 replacement.

Overall, my feelings towards American Home Shield are mixed. While smaller claims were handled well, the lack of support on larger issues was disappointing. Customer service was lacking, and the overall coverage wasn’t satisfactory. However, their online platform was quite easy to use. Based on my mixed experiences, it's fair to say my experience with them has been spotty.

Before the contractor arrived, I was informed about who was coming, and the company even contacted me directly with the technician's name. The contractor was professional and provided a report along with an estimate to fix the issue.

The aspect I appreciate most about American Home Shield is the simplicity of their online platform, which makes it straightforward to address household problems. They really make an effort to resolve issues to your satisfaction. I would definitely recommend them to friends and family as a reliable way to cover unexpected home repairs.

Overall, my experience with American Home Shield—from customer service to coverage and online tools—was excellent.

As for American Home Shield, while I had issues with the repair company they used, the customer service I received from them was pretty solid, and I would rate it a 4. The coverage price also seems fair, and I would give that a rating of 5. Overall, I've had mixed feelings about the experience because while the service from American Home Shield was decent, the execution by their partnered repair company left much to be desired.

My overall experience with AHS has been positive, though sometimes there’s a delay in getting a contractor out promptly, which could be improved. I've been a customer for almost a year, initially signing up through a friend's recommendation.

When the contractor arrived, he was very pleasant. I got old appliances and he told me that a lot of people like old appliances, and they're easy to work on. He was very happy to see what I had. It's reassuring to encounter someone who explains what's happening. For example, with my washing machine, he pointed out the ticking noise was due to the timer. For the dryer, he replaced the thermostat and advised me on unclogging the duct. As for the stove, he realigned the oven door for me, which was a bit out of place.

Even though I've been with American Home Shield for 15 years, I've noticed the price increases annually, which is frustrating. I attempted to negotiate a better rate, given my long-term loyalty, but it only worked after some persistence. My daughter just got a house and being a first-time homebuyer, her rate was much lower. Still, the recent service felt like fair value because the technician evaluated multiple appliances. I got a little bit better bargain for $100.

In terms of recommendations, I'd tell friends and family it's crucial to have a warranty for significant home systems. For customer service, I'd rate them a 4 out of 5 based on my recent interaction, though experiences can vary. The coverage is satisfactory, but premium plans are likely more comprehensive. Their website is functional, scoring a 4 out of 5 for ease of use.

Overall, while there are positives in service quality, the fluctuating costs and occasional difficulty reaching a representative could be improved.

This experience was quite frustrating. I'd rate their customer service a 3 out of 5 since communication can be challenging, and I'd also give a 3 for the overall service since the technicians they use aren't top-notch. Pricing-wise, I feel the value isn't great. On the positive side, I use their app and it's user-friendly.

Overall, I don't plan to renew my contract with American Home Shield because the process for repairs takes too long – about 2 to 3 days to get someone out and then to get approval and the parts, whereas calling an outside service is much quicker.

Even after reaching out multiple times, both personally and through AHS, we couldn't connect with the technician. A quick online search revealed numerous negative reviews about this vendor on Yelp dating back to 2019. It's perplexing why American Home Shield continues to partner with them despite such feedback. It feels like, as a loyal customer of over 20 years, I'm paying the price for a business decision that should've been addressed years ago.

Currently, AHS has offered an alternative technician who came out last week. While they managed to address some issues with the stove and oven, the refrigerator's ice maker and display are still malfunctioning. Jeff from the escalation team has been courteous, calling every few days, but there's little progress. It's infuriating to be told I might need to pay another fee when the original repairs are incomplete.

Overall, this has been a challenging experience, especially given I've been with AHS for more than two decades. While previous interactions required back-and-forths, this situation is the worst I've encountered. While Jeff’s communication is appreciated, the lack of tangible results is disheartening. We're now considering other companies due to this ordeal.

While I appreciate the speed of service, I haven't seen any effective solutions to my problem yet. As a result, I am contemplating switching services. While American Home Shield is quick to respond, my personal experience with getting issues resolved has been less than satisfactory.

As far as the functionality and performance go, they were wonderful. I have been with American Home Shield since 2019 when I purchased a home, and their service has always been dependable and timely. I would recommend them to friends and family, as they consistently meet the terms of their contract. I tell my neighbors to consider American Home Shield because their coverage is straightforward and trustworthy. They always strive to assist and find help if needed.

However, their prices are higher than some competitors, and they aren't flexible with discounts. I also wish I had the autonomy to choose different contractors, especially since I had issues with the ones sent to me. At times, contractors canceled appointments or deemed my system fine when issues persisted and AHS has some kind of clause where they have to keep using the same person even though they're not good. Customer service is polite and follows up after service, but they strictly adhere to protocol, which can be limiting. Despite my grievances, I still recommend American Home Shield to others. It gives peace of mind knowing there's coverage for unexpected repairs, which can save money overall.

Generally, the technicians they send are good. Every now and then, you might encounter someone who's not that competent, but for the most part, they do a decent job. I appreciate the service American Home Shield provides. Whenever there's been any issue with the technicians, I've communicated it back to American Home Shield, and it’s been mostly smooth sailing.

While the service quality itself is decent once they finally address an issue, the customer service leaves much to be desired. As a healthcare worker with limited time, spending hours trying to resolve problems is quite inconvenient. Moreover, the lack of transparency in the process is troubling. For instance, when they replace a product, they don't inform you about the importance of keeping details like the model number, which is crucial when a problem arises again. Also, I had a situation where they accidentally canceled my contract and I had to re-sign up. But it worked in my favor that they did that because my new contract is cheaper than my original one.

For improvements, I’d suggest making better use of the chat feature by reducing the need for multiple authentications and increasing transparency between departments. Clear communication about what information should be retained when a product is replaced would also be helpful.

Overall, I would rate my experience with American Home Shield quite highly. I am pleased with the service and feel that the cost is justified.

I've been with American Home Shield for about eight months, and my experience has been 100% positive. If friends or family were considering a home warranty, I'd definitely recommend them. I've used both their online service and phone support. I find my phone experience satisfactory, though not overly remarkable. However, everything worked out well in the end.

If I were to rate my experience with American Home Shield, considering customer service, quality of work, and pricing, I'd give them 5 stars. Additionally, their website is quite user-friendly, earning another 5-star rating from me. Overall, they've provided an excellent service throughout my interactions with them.

When I requested a second opinion, American Home Shield claimed they had no other contractors available. Living just 20 minutes south of Philly, it's hard to believe they couldn't find anyone else. Instead, they offered me a cash payout of $140, which isn't enough to cover any additional technician fees. When I tried to escalate the issue, I was given the runaround and repeatedly told that no supervisors were available to speak with me, despite being promised callbacks and emails that never came.

Eventually, I was told that to maintain coverage, I would have to pay the original contractor an additional $420, on top of my $100 copay and $250 monthly premium. I'm stuck trying to sell my house by court order, but the broken mixer valve means it only provides scalding hot water, and that's unacceptable for potential buyers. Despite numerous issues over the years, American Home Shield continues to disappoint. Their call centers seem understaffed, and I often get connected to people who don’t seem fully awake, likely due to differing time zones.

I've decided to take my grievances public, warning others on social media platforms to avoid American Home Shield at all costs. They fail to deliver on their promises and seem more interested in collecting premiums than addressing customer issues. I strongly advise against using them and recommend saving your money for repairs instead.

I don't ever use their online tools. If you make an error there, you're stuck. It's best to call and speak to a person, especially for multiple item claims. American Home Shield is more focused on saving money than helping customers. I've completely lost faith in them and their willingness to assist longstanding customers like myself.

I have been a loyal customer of American Home Shield since 1997 when I lived in California. However, since moving to Tennessee in 2017, I noticed the rates have increased significantly. Despite my long-term loyalty, I feel disappointed that there isn't any consideration for reducing yearly rates for longstanding customers like myself. It's frustrating to not receive any incentives, like those offered by other insurance companies, for my continued loyalty.

Before renewing this year, I considered other companies because the cost has become exorbitant. It's now $1200 annually, up from $1000, and I haven't had many service needs as my appliances are relatively new. The only recent services were for my dryer and a heat pump replacement, both of which went well. Although the actual service experiences have been positive, dealing with customer service is often a hassle, requiring repetitive information despite having all my details on file.

Overall, my experience with American Home Shield is bittersweet. While recent service was satisfactory thanks to James, the lack of customer loyalty incentives and cumbersome dealings with customer service have left me contemplating other options. I hope my feedback encourages American Home Shield to reconsider how they value their long-term customers.

As for the claim process, both claims were handled promptly in terms of setting appointments, but I feel dissatisfied overall. I've had American Home Shield since either 2020 or 2021, and my experience hasn't been great. They seem to find ways to avoid coverage, as seen with a previous ceiling fan claim. Even though the fan was covered, they required me to pay for a ladder to access it due to high ceilings. Right now, I'm considering dropping American Home Shield due to their tendency to evade responsibility, similar to other insurance companies.

For instance, when I needed work done on my roof, American Home Shield did not cover it, leaving me with unresolved holes in my ceiling. This has not been a one-time occurrence; I also had to pay for parts for my water heater installation, which seemed like an unnecessary expense on top of their regular fees. At this point, paying for a home warranty with American Home Shield seems almost redundant. I've opted instead to save for repairs independently, which seems more efficient. I've since switched to HomeServe, which provides a far superior service that's easy to use, from their website navigation to quick service responses.

Additionally, the technician pressured me to give a high rating by standing over me until I rated his service, which was highly unprofessional and disappointing. I would rate Fresh Air Services very poorly, at a 1.Despite these issues with the contractor, my overall experience with American Home Shield was more positive. The company is easy to work with, and their website is user-friendly for service requests. However, the clarity on coverage could be improved. Often, when technicians arrive, certain parts are not covered, leading to extra costs beyond the service fee. Despite these issues with the contractor, my overall experience with American Home Shield was more positive. In terms of customer service, I'd rate them a 5, and the company is easy to work with.

American Home Shield is worth it. My overall experience with them would be a 4 out of 5. However, I'd rate the customer service a 3 due to occasional communication issues, particularly when dealing with representatives who are not fluent in English. As for the price I'm paying for their service, I'd also rate it a 3.

The contractor impressed me by being not only on time but early, calling to see if they could come by earlier as they were in the area. They efficiently resolved the issue, and my heater has been functioning perfectly since.

Overall, the process was fast, efficient, and friendly. My experience with the home warranty service itself has been outstanding. I would definitely recommend American Home Shield to others.

My experience with AHS has been excellent. I would recommend them to friends and family without hesitation. Customer service was top-notch, and I didn't have any issues.

As for the coverage, it's great, though if the pricing could be a bit more affordable, that would be ideal, but it's not a major concern. Overall, they take care of my needs promptly, and I'm very satisfied with their service.

Regarding the dishwasher, it was determined to be leaking and outdated, leading to its replacement through American Home Shield. The process of having it installed and the old one hauled away was cumbersome. I was tasked with finding a removal service myself, which cost more than the offered $150 reimbursement. This led to numerous lengthy and fruitless phone calls, including dealing with Sears, who refused to perform the removal despite clear instructions and communications from my end. Eventually, I found a company from Orlando, about 150 miles away, to complete the task.

The technicians who visited my home were professional and courteous, so no issues there. It was unfortunate with Sears because I made things very clear. I even sent them pictures, gave them a narrative, told them that the old dishwasher was in place, the new one was here, and that they needed to install and haul away. The guy came and he said that he was only told that he was there to fix it. So the responsibility that fell back on me for arranging removal was aggravating. It consumed a significant amount of my time and energy, which are valuable to me. Previously, my experiences with American Home Shield were smoother, and such delays were not typical. I rated them a 3 out of 5, acknowledging room for improvement, especially in how customer responsibility is handled during appliance exchanges.

Since it was several days out I went and bought 2k worth of portable air conditioning since we are over a week now of 100 degree temps in my house. When the tech finally came back I ended up getting AHS on the phone after a 45 minute wait, and he explained to her what needed to be done and the price she then said to email the quote. So he left and I emailed the quote then received an email back stating that the tech had to call in. So I drove down to the AC repair place 25 minutes away and got on a conference call with AHS. I ended up doing this 4 times over a 3 week period with AHS adding new hoops for either me or the company to jump through.

I finally gave up and paid the 7k out of pocket. The AC repair company said this is why they don't normally deal with AHS because they have several customers who were waiting MONTHS to get their stuff approved. 2 weeks later my hot water heater broke. I decided it wasn't even worth it to call AHS and paid the repair guy 2.2k just to fix it, when I explained about my AC to him and the problems with AHS he shook his head and said that his company almost 200 customers that have been waiting on AHS over the past year since he's been there. This company is the closest thing to a criminal organization that exist outside of a movie. They need to be investigated.

Overall, my past experiences with American Home Shield have been positive. The representatives they send out are generally professional and competent. For the overall service, I would rate American Home Shield around four stars, whereas the price, both monthly and in service fees, would earn a three from me. I typically submit claims online and would give their online service a perfect score of five stars. I'm generally satisfied with the service provided.

Four "escalation" supervisors have called me, and all are based in the Philippines. They've told me so. I am appalled at the poor customer service and poor representation this company has, it clearly does not care who they contract with, otherwise negative and poor experiences by its customers would alter its contractor partnership. I would also note that I am aware, companies will generally generate mixed reviews from both happy and unhappy customers so I would assume to find both in a thriving business, FALSE. A's Appliance Repair Co. SOLELY has negative, 1-star reviews. Not a single satisfied customer. I am ready to cancel this gold standard plan I bought and venture elsewhere. AHS does not offer alternative contractors, buyer beware.

One issue I encountered was with AHS's subcontracting practices. Once they pass the service to another company, it felt like American Home Shield was out of the loop and not very helpful until the problem persisted. I had to handle much of the follow-up myself, which was inconvenient. Although AHS isn't my first home warranty provider, I've noticed a recurring theme of companies promising comprehensive coverage but later disagreeing over detailed terms, like cleanliness standards in Florida's climate. Despite the challenges, American Home Shield's customer service over the phone has been supportive during most of my dealings.

Here is a detailed timeline of events: February 3, 2025: I raised a service request with AHS after my washing machine started leaking. February 6, 2025: A technician visited but stated that the issue was with the outer pipes and refused to work on it, claiming that he was not a plumber. February 17, 2025: AHS scheduled a plumber under a free service request. The plumber diagnosed the issue and confirmed that the problem was with the washing machine itself, not the pipes. February 18, 2025: Another technician was sent, who finally acknowledged that the machine required new parts. AHS ordered the parts and scheduled a repair once they arrived.

March 3, 2025: The technician attempted to install the new parts but failed to fix the machine, stating that it was still not functional. He asked us to wait until the next day for further updates. March 11, 2025: AHS now claims that the part has arrived, but the technician is not available until March 18, making the total repair time 43 days and counting, with no guarantee of resolution.

This absurd delay in service, coupled with multiple failed repair attempts, has caused significant inconvenience to my household. It is clear that AHS is prioritizing cost-cutting over customer satisfaction, refusing to replace a machine that is clearly beyond repair. I demand an immediate resolution—either a competent repair within a few days or a full replacement of the unit as per my service contract. I expect this matter to be escalated immediately and resolved without further delays. I look forward to your urgent response.

In terms of customer service, my interactions haven't been very satisfying. Moreover, the amount I pay for the policy doesn't seem worth it given how often I have had someone out to look at my dishwasher. However, I do regularly use American Home Shield’s online tool to book my appointments and I would rate it a 4 out of 5. Overall, my experience has been less than ideal, contributing to my low overall rating of 2 out of 5 for American Home Shield.

I would definitely rate my experience a 5, and recommend American Home Shield to friends. I've had their service for a little over a year, recommended by friends. I like how quick and easy it is to use their service, and it's always been reputable when I've needed it. I often tell neighbors and family members that if they're not handy or don’t have the ability to handle appliance or electrical repairs themselves, they should consider American Home Shield for home protection.

Communication with American Home Shield was a bit challenging, as I felt it was difficult to convey the urgency of the situation. Although the technician was excellent and arrived promptly, I was disappointed to learn that the issue was not fully covered and that I needed to pay more for a proper fix. This happened while I was on a business trip, so details were a bit fuzzy, but the amount was significant.

Overall, the claim process took about five days initially, which was reasonable. The technician's professionalism was impressive, and he was one of the best HVAC specialists I've encountered. However, the overall experience with American Home Shield was mixed. I would rate this specific instance a 3 out of 5, mainly due to the communication difficulties and the lack of coverage for the complete repair.

In general, I have had good experiences with American Home Shield, as my wife is an agent who often recommends them. Despite recommending their service, the difficulties faced during this claim slightly lowered my rating. I would give my overall experience a 4.

I intend to call American Home Shield to resolve the matter since my furnace still requires attention.

They claimed the issues were due to rough handling by the homeowner, thus not covered under their warranty, which I find nonsensical. We have used those faucets for a long time without incident, and suddenly they break and are blamed on our usage.

Moreover, both bathrooms have issues with the hot water; it often goes cold mid-shower, which lasts from 20 seconds to a minute. But according to them, everything is supposedly fine, which is frustrating because the problem persists.

I've been with American Home Shield for about a year in Texas and had used their services for numerous years in California at another home. Despite being a long-time customer, the service has been unsatisfactory. Based on this recent experience, I would rate them a 2 out of 5.

When I inquired further, American Home Shield informed me that my coverage does not include repairs, only replacements, and they would not take any steps until the machine completely broke down. I was disappointed as I felt the situation was not handled with customer satisfaction in mind, and I even requested my $100 back, which they refused.

Apart from this incident, I also had a previous experience where a technician was sent to perform a furnace tune-up. However, the person merely looked at it without doing any actual maintenance. Unfortunately, I've not had any positive interactions with American Home Shield so far.

Despite the lackluster service, I used their online service to set up requests, which I found relatively easy to navigate, hence I would rate it a 4 out of 5 for its layout and usability. However, overall, I would rate my experience with American Home Shield a 2 out of 5. In the future, it would be helpful if they had contacted me after I described the issue via email, as it might have saved me from unnecessary expenses and misunderstanding.

For example, my dryer claim took ten months, requiring 17 appointments and over 40 phone calls. I ended up spending around $1,400, including unnecessary costs for vent cleaning, which wasn’t the issue. As a realtor, it's tough to recommend them now because I can't endorse a service that requires so much of my involvement and delivers poor results.

Their contractors often misdiagnose issues, causing unnecessary delays and expenses. One AC issue had my house over 104 degrees, with no immediate solution from them. I even had to purchase one myself due to long back orders. Customer service is pleasant but ineffective, primarily following a script without providing real solutions or proper follow-ups on notes from previous calls.

AHS only cares about what the tech says. I had it on the Ring doorbell one tech as he entered and left within less than a minute. Nobody cared and AHS wanted to go by the diagnosis that the tech gave, that the dryer vents needed to be cleaned. So I had to pay somebody $150 to do that and then show AHS that this was not the problem and I want my $150 back. But there’s no 150 back.

Unfortunately, it's hard to find value in this service anymore compared to just directly replacing broken appliances. I would tell friends that unless they lack the funds to cover replacements themselves, they might want to steer clear of such warranties. It feels like American Home Shield complicates rather than solves problems lately, and I'm actively searching for a more reliable alternative.

Submitting claims was another ordeal. I found myself calling a 1-800 number, speaking to representatives who were often hard to understand, and waiting 24 to 48 hours just to reach a supervisor. This made contacting them during my work hours incredibly difficult.

When my garage door stopped working, the contractor from Flash Garage Services that was sent was polite, yet unable to resolve the issue since the problem wasn't apparent at the time of their visit. I was told they could only help if the issue persisted during their 24-48 hour response time, which was unhelpful as the problem seemed intermittent.

Overall, my experience with American Home Shield was dissatisfying. The company seemed more interested in providing the runaround than resolving issues quickly. I felt they should better understand the consumer's perspective, as the warranty process added more stress during already difficult times.

Unfortunately, I would not recommend American Home Shield based on my experiences. The customer service was poor, and I felt the coverage and price were not worth the hassle. I even advised friends against using it, as replacing my washer seemed more efficient than dealing with the warranty process.

I submitted my claim through their online app, and I found the process to be very easy. The contractor sent by American Home Shield was excellent. He was cooperative, respectful of my property, and even alerted me to ensure my cat was safe while he was working with tools and opened areas of the dryer. A highlight of the visit was when he helped me clean lint and dust that was usually unreachable, thus making the appliance safer and more efficient.

Post-repair, both machines are working well. Although there’s a minor issue with the washing machine where I occasionally hear a high-pitched noise at the start of a cycle, it hasn't affected the machine's functionality. Additionally, there’s a small quirk with the control panel showing a one-second countdown at the end of the cycle, but it’s not a major concern.

Overall, my experience with American Home Shield has been great. They were quick to respond, scheduled the appointment at my convenience, and the technician was well-prepared, bringing all necessary parts with him, which saved time. This level of service demonstrated genuine respect for my time.

In summary, I found American Home Shield's service to be timely, reliable, and professional, and I would recommend them. They’ve proven to offer value for money, especially when considering the cost of independent repairs.

I informed American Home Shield about the situation with Sears not showing up, particularly with the dryer claim. They seemed aware of Sears' delays but didn't take further action to resolve the issue. Sears rescheduled with me multiple times, around 10 to 15 times, but still never appeared.

Despite these issues, I don't hold American Home Shield entirely responsible; my dissatisfaction is primarily with Sears. I've been using American Home Shield for about a year because I needed a home warranty, and although their service hasn't met my expectations, I believe the problems were largely due to the contractor, Sears. Overall, my experience with American Home Shield has been exhausting, mainly due to the contractor's failures.

American Home Shield seems efficient in customer relations as long as they don’t have to pay for anything substantial. My experience submitting the claim was straightforward; I went online, paid the service fee, and they sent someone out. However, the contractor they sent was less than satisfactory. They misdiagnosed the problem and overcharged for a water heater, which I later learned wasn't necessary. After some research, I found poor reviews about the same contractor, which reinforced my skepticism.

Overall, my interactions with American Home Shield were frustrating. I feel they fall short in providing the actual service they promise. It's easier and potentially more cost-effective to handle such issues independently. I wouldn't recommend them based on my experience, and if I had to give a rating, it would be at the lowest possible. They've done a commendable job ensuring communication is smooth, but when it comes to resolving issues, the experience was far from satisfactory.

The technician used a tool to check the motor and verified it was not working, so he ordered a new motor for replacement. Despite submitting the claim on February 2nd, the repair was completed only by the end of February. In terms of workmanship, the technician was excellent—friendly, approachable, and apologetic—yet it took a month to wrap up what was essentially a five-minute job. I received multiple messages stating the work would be done, only for nothing to happen on the promised days. Due to this delay, I'd rate the experience a 4 out of 5.

I've been with American Home Shield for about six years, mainly for the peace of mind it offers—it eliminates the worry of finding a reputable service provider or being overcharged. However, there are drawbacks: a minimum 72-hour wait before someone comes to assess the issue and rising service fees, now at $120. These could potentially make me reconsider when it's time to renew. Without these issues, I'd recommend them for providing solid service, albeit with some patience needed.

If asked, I'd tell friends and family that while American Home Shield offers good protection, you must be ready for potential delays and higher costs over time. Customer service is a 4, but the price is a 2.

The vendor told us that American Home Shield ordered the hot water heater. American Home Shield told us that the contractor ordered the hot water heater. I don't know who ordered it. But about day nine, we still didn't have hot water. The contractor was supposed to come out and make the repair, and called us that morning and said, "The hot water heater just came in. And American Home Shield ordered the type that goes in your garage, the tall, thin one."

They also told us, "Y'all need the short, fat one that goes in the crawl space. So we're gonna have to order another one through American Home Shield." Which again, that was about day 9 or 10 without hot water in the winter. And so we said that was unacceptable, that we needed them to come. And I've talked to the contractor. I said, "Surely, you as a plumber can get your hands on a hot water heater." He said, "Well, yeah. I can, but that's not through American Home Shield." I told them, "We're desperate. We gotta have hot water in our home. I've got two daughters and my wife. We hadn't had a shower at home in 10 days. Yeah, we need hot water." So, we asked him to get one. He was able to get his hands on one and get it repaired that day.

We had been without hot water for about 10 days and American Home Shield said the best they could do on the cash in lieu was $300. So I denied that and said, "No, no, no. That's not good enough. I'm not accepting that." I kept calling back and one person told us, "Well, I can give you your service charge back and give you a little bit off your next month bill." I said, "No, that's not needed. I don't think we're gonna keep American Home Shield after the way we were treated." So at that time, I had turned down the cash in lieu, and there was nothing that the rep could do. We were just stuck because we chose to go our own way with the contractor.

I asked to speak to a supervisor and the supervisor called me a day or two later and said the same thing. Then I hung up the phone and waited till the next week to call back and ask them to do another cash in lieu. At that time, it was a little bit more so I took it. I did ask for the service fee back but they said, "No, we can't give you the service fee back because the contractor actually went out there." So my intent is to cancel American Home Shield before the next payment is due.

We've had issues before with the timeliness and not being able to get a contractor out there with regard to heating and air claims. It seems that they don't have enough contractors in our area that are willing to do business with them. So much so that the plumber told me that he was probably gonna end his relationship with American Home Shield as well. I would recommend my friends not to use American Home Shield.

My experience with American Home Shield's customer service varied. Although not particularly patient when there was a communication gap, they eventually resolved most issues. Unfortunately, I initially started with Rush Heating and Cooling, which was unsatisfactory. They recommended a full replacement, prompting me to seek a second opinion from J&S. Even after their intervention, my furnace only worked intermittently. Eventually, I had my own HVAC technician replace a part that neither J&S nor Rush addressed, and it has been functioning well since then.

Considering my experience, I might consider cashing out on the furnace and potentially discontinuing with the service. My experience with American Home Shield is mixed; for non-HVAC issues, their service has been satisfactory, but the HVAC resolution has been less so.

Despite the experience, I'd rate American Home Shield customer service a 4 out of 5 for general interactions. However, a recent $50 per month price increase detracts from their overall value, dropping my satisfaction with pricing from a 4 to a 1. Overall, I'm not completely dissatisfied, but improvements can be made, especially around the HVAC service.

This wasn't my first experience with American Home Shield. I've had them for a while, and I've made two claims in total. Both experiences have been negative. For instance, when a plumber came to fix a clog, he only used a plunger and didn't fully address the issue, leaving me to resolve it myself.

Based on my experiences, I wouldn't recommend American Home Shield. I'd rate them a 1 out of 5, as I've been very dissatisfied with the service so far.

Everything is functioning as it should now. I'd rate my experience as a perfect 5 out of 5. The technician even traveled from Texarkana and arrived as promised, proving their commitment. I tell my friends and family that if they buy a house, they should definitely get American Home Shield. I have their coverage on two houses myself. The customer service deserves a 5 as well, and so does the pricing and coverage they offer. Overall, I'm very satisfied with the service provided by American Home Shield.

Since the repair, I haven't had any additional problems with the plumbing, which is great. Overall, I would rate my experience with American Home Shield and Circa Service as 4 out of 5 stars. To reach a 5-star experience, it would be helpful if the customer service representatives spoke American English more clearly.

Regarding the pricing for American Home Shield services, I find it fair and would rate it a 4 out of 5 as well.

Submitting a claim was straightforward. I called their number and explained the issue, after which they assigned a contractor to the job. If there was an issue, I could call back or arrange a new contractor contact within 24 hours. Getting through to an actual person during the call has generally been easy, sometimes taking a few minutes or requiring a callback, but never problematic.

The contracting company provided good service, showing flexibility with scheduling and quality workmanship. Overall, the work was done well, and the drywall was repaired effectively. I've been with American Home Shield since December, on the recommendation of our realtor, and although I've only used their service a couple of times, I've been satisfied with the outcome each time. I would certainly recommend American Home Shield to friends and family. We've benefited significantly from the coverage, mainly paying just a $100 service fee which saved us a lot of money.

Submitting the claim through their online system was easy, and the contractor was professional throughout the process. What stands out about American Home Shield is their responsiveness, although the speed of service can vary. The fixed pricing per repair helps me manage costs, and I only call them for issues expected to exceed this amount.

While I'm generally satisfied and have renewed my service annually for both my beach house and current home, there was one frustrating incident. I once needed a new air conditioner for my condo, and they initially refused to replace it, claiming it was an unauthorized repair. Eventually, after considering canceling my contract, they agreed to replace it. This incident felt a bit unprofessional and highlighted an area where American Home Shield can improve.

I would recommend American Home Shield due to their reactive nature, reasonable costs, and good quality technicians. However, contractors seem to be underpaid, which might affect service quality in some cases. In terms of customer service, I'd rate them a 4 out of 5, and overall coverage a 5 out of 5 based on my experience. Pricing and online tools also earn high marks from me. In summary, my experience so far has been great.

Submitting the claim online was straightforward, and while the website was easy to navigate, I did encounter some issues. The main challenge is the distance, as the vendor is located in Tyler, Texas, and I reside 30 miles north, resulting in a 45-minute journey. This geographic distance means I typically have to wait around 3 to 4 days for service.

As for the contractors themselves, they were fantastic in terms of professionalism and knowledge, and I felt they did a great job. While I appreciate the peace of mind the service offers, knowing there's someone to call when problems arise, there are areas for improvement. Specifically, when my air conditioner malfunctioned during the summer, it took about 10 days and multiple visits to resolve the issue. In situations without hot water or air conditioning, waiting 3 to 4 days feels quite lengthy.

However, the electrician from Modern Mechanical assured me the wiring was fine, despite my frequent tripping breakers during the summer. His solution seemed manipulative, as he suggested bypassing the problem to gain more service, which made me uncomfortable. This led me to reach out to a friend in construction, confirming that the wiring was indeed inadequate.

I called American Home Shield multiple times over the week, facing inconsistent information and unsatisfactory responses. They refused to send another electrician despite the conflicting evaluations and eventually reassigned the task back to Island Breeze. I ended up hiring my own electrician, who verified the problem and upgraded the wiring, something that should have been addressed by American Home Shield in 2018.

I spent countless hours on the phone with their service team to little avail, only receiving a promise to refund half of my service fee after considerable frustration. Despite hiring my own electrician, Island Breeze remained supportive and agreed to proceed with the HVAC part replacement once my electrical work was finalized.

For Island Breeze, I would give 5 stars for their diligence and support, but for American Home Shield, this experience was extremely frustrating, with poor communication and unsatisfactory solutions. The whole ordeal was an exasperating process that ultimately required out-of-pocket expenses and significant effort to resolve.

I submitted my claim electronically through my account on their website. While overall user-friendly, it was a little tricky to find the exact category for the HVAC issue, but I managed. The contractor from US Comfort Solutions was very professional and knowledgeable, having known my father-in-law, a builder, personally. He kept us informed throughout the waiting process for the part, which was delayed due to weather conditions.

Since the repair, everything has been functioning perfectly, providing us peace of mind. I appreciate how easy it is to use their service. It's not a complicated process to get a contractor, and they respond quickly to resolve issues. I've had positive experiences each time we've used American Home Shield and would recommend them, especially for older homes like ours. Overall, having their protection has been a beneficial investment.

While I appreciate that American Home Shield answers their calls promptly and has been responsive over my long tenure with them (more than 12 years), the extended delays in resolving claims due to vendor processes can be frustrating. I've only needed to use their services a couple of times because I usually handle repairs myself, but this experience showed me the need for improvements in their claim processing timelines. Despite these issues, I would still rate American Home Shield highly for their responsiveness and would recommend them.

Throughout these repair endeavors, the service was OK given that the refrigerator is 26 years old; however, the whole process was prolonged. We've decided it’s time to move on from this refrigerator. The appliance repair service from American Home Shield seemed competent, but dealing with multiple technicians over these repeated service calls was cumbersome.

When the contractor from Pro Service HVAC and Plumbing LLC arrived, they performed the repair efficiently by replacing the valve, and the entire service call took about five minutes. Following the repair, the system has been functioning excellently. However, my dissatisfaction arose from the five-day delay in getting someone to come out and address the issue, which led me to question what would happen in the case of an emergency.

I've had the service for about five months, initially getting it because I experienced a flood in my basement and thought it would be prudent to have coverage. While the actual repair service was satisfactory, I found that what is covered under the policy and what one might assume is covered, can differ significantly. Additionally, the necessity of paying a substantial service fee on top of the usual charges was an unwelcome surprise.

In summary, while the customer service interactions were fine, and the contractor was effective, the service’s response time and unexpected costs have left me very dissatisfied overall. I would not recommend this to friends or family due to these reasons.

In the past, I had an issue with my oven where the assigned repair company said the entire appliance needed replacement. After multiple service visits and much frustration, a second company came out and solved the problem, which was merely a faulty wire. This repairman was exceptional and resolved a long-standing issue efficiently, something that I appreciated immensely.

I have remained with American Home Shield partly because I've enjoyed the sense of security it provides, knowing that I have coverage if something breaks. However, the premiums have become almost as costly as a car payment, and I've started to question the value of continuing the service, especially since I typically only use it a couple of times a year.

The customer service has always been top-notch for me, warranting a high rating. However, if I could change one thing, it would certainly be the pricing. I'd rate the service highly, but the cost quite low. My decision to keep the coverage is increasingly difficult, and my husband and I are contemplating alternative options, like setting aside the equivalent amount into a savings account for repairs. Nevertheless, the reluctance to cut the cord comes from the reliability and support I have experienced with the service despite the costs.

I initiated my service request online, and while the website was easy to navigate, the overall process lacked efficiency and prompt communication. When they finally managed to fix it, the solution was only moderate. It's still not entirely how I want it, but at least it’s functional.

Given my experiences, if a friend were to ask, I would say there are both positives and negatives with American Home Shield. It protects against unexpected expenses, but the service speed can be frustratingly slow. This makes you question the value of having a warranty when you could potentially hire someone privately and get faster results. Overall, while you won’t have to pay out of pocket for immediate issues, the wait time can be problematic.

I rated them 2 out of 5 as my overall experience wasn't satisfactory. Their customer service varied; one interaction was good while others were mediocre, so I rated that aspect a 3. For the price, it didn't feel worth it, earning a rating of 1. The website itself was quite user-friendly, so I rated it a 4, but I believe improvements to its layout could enhance the experience further.

I got American Home Shield upon my sister's recommendation, although I can't recall exactly how long ago. Previously, they replaced a microwave for me. However, when a subsequent issue arose with the replacement, they required another $100 fee to inspect it, which felt unfair considering it was a recent installation. These experiences have been disappointing, particularly since I expected more thorough service for the fees paid.

The technicians were professional and friendly, and I've been a customer of American Home Shield for years. Unfortunately, this is the second time I've encountered an issue with their service. Previously, when we received a new dishwasher, the company that delivered it didn't install it, so my husband had to do it himself. American Home Shield never provided an explanation or support regarding this issue.

The overall process spanned over three months, and in the end, the problem was not resolved. I even had to invest time contacting another company for further breakdowns, which didn't lead to any solution. Additionally, American Home Shield mistakenly sent $3,500 to a local company I didn't wish to work with, effectively wasting the funds.

In essence, American Home Shield failed to deliver on their promise, even after their corporate involvement. This experience has left me with a system that still doesn't work properly. The whole ordeal was frustrating and exhausting, having dealt with their network technician's lack of proper resolution. Their inefficiency and poor service were evident, and I wouldn't recommend their services to anyone.

Unfortunately, the contractor they sent, Compound Electric Corporation, did not meet my expectations. The contractor didn't seem knowledgeable about electrical issues and ultimately failed to resolve the problem. They just assessed the situation, took some pictures, and sent out a report without rectifying the issue. The report stated there were wiring irregularities, but neither the contractor nor American Home Shield took further action to assist.

While I appreciate the occasions when the service does cover issues, the inconsistent quality of contractors and lack of transparency in servicing are significant drawbacks. The servicing needs improvement, and I feel they should ensure the contractors they send are experts who actually know what to look for and how to solve issues.

Submitting claims online with American Home Shield is straightforward. You log into your account, specify the property and issue, whether it's electrical, plumbing, or otherwise, and submit the claim. Once submitted, I receive a text confirming receipt and usually within minutes, a contractor is assigned. I've interacted with their contractors several times, and so far, so good — I've never had a problem with them.

Regarding my dishwasher, the repair process took longer than expected. I initially assumed the delivery and installation would be handled in one go by the same team. However, during delivery, the installer discovered a hot water pressure issue which needed fixing before they could install the dishwasher. This caused some delays as another service call was needed to address this issue. Compared to other services like Sears, which usually resolves appliance repairs faster within a few days, this was less efficient. American Home Shield offered alternatives, but given the wait already endured, I chose to stick with the original plan.

I've had to call AHS out three times, and only once was the issue resolved to my satisfaction, so I'd rate them a three out of five overall. American Home Shield was included with my home purchase, and I decided to renew it for another year. I've used them in the past while living in Georgia without any major issues, except for the communication difficulties due to outsourcing.

Choosing American Home Shield is a personal decision. They send technicians promptly to assess issues, but better contracts cost more.

However, my experience with another property in Kentucky was not as positive. After experiencing issues there, it took 7 months to receive payment from American Home Shield. The process was slow and frustrating, as they repeatedly delayed reimbursement and gave excuses. At one point, they claimed to have sent a check which never arrived, and it took threats to file a complaint with the Kentucky Insurance Commission before receiving the payment. The repair technicians are usually reliable, but the reimbursement process can be painstakingly slow.

The technician from Assistant Plumbing Company diagnosed the issue but couldn't repair it, stating they don't handle that specific problem. As a result, we ended up purchasing the part ourselves and fixed it. I reached out to American Home Shield again to see about reimbursement, but I'm still waiting for their response. This experience leads me to believe the real issue might be with some of the service providers they partner with rather than with American Home Shield directly.

Over the years, I've noticed the cost for coverage has significantly increased. In 2017, we paid $58 per month, but it's been climbing ever since. Although their customer service was excellent, the pricing is steep. I'm considering exploring other options, possibly through the VA, but we haven't settled on anything yet.

Overall, while I've had good experiences in the past and their staff handles service calls well, the combination of rising costs and this recent claim has left me unsatisfied.

The service costs me about $65 a month. After a few years, I started wondering if the warranty plan is worth it compared to self-funding replacements. For instance, if I owned something like a $3,000 refrigerator, I'm unsure if they'd replace it with a similar model. Over time, the cost adds up, and I've considered that self-funding might be more strategic. Their pricing seems to increase, which I'm not thrilled about. Overall, the service is okay. They are proactive about sending emails and reminders for maintenance, but I'm still on the fence about whether it's the best value.

I've had to call them for services three times. The first time, it was a good experience, as they quickly fixed my filter housing leakage issue. However, the second time, my pool heater stopped working without explanation, and when they came out, it started working again without any intervention. I felt like I wasted money on that call. This recent experience with the pool lights left me dissatisfied, and now I'm considering shopping around for another warranty service that better covers my needs. I've reached out to American Home Shield mostly online, as contacting their customer service by phone feels daunting. Their online service request process is functional, but I find the selections limited and not reflective of coverage issues — like my electrical problems not being covered for pool equipment even though it's an option listed.

In terms of submitting claims, my wife typically handles this, and it often involves inconvenient scheduling. The technicians arrive late within a broad time window, sometimes causing us to miss an entire day of work, only to resolve things last minute. The customer service from individuals who come to our home has always been commendable. Once, an AC technician even went above and beyond by refilling Freon free of charge during a financially tight period, which was appreciated.

Overall, I feel American Home Shield provides essential services but does the bare minimum when it comes to repairs, especially considering we pay significant premiums for coverage. There is a sense that they only fix absolute necessities without ensuring the system works optimally. We might continue using them until we find a more satisfactory alternative.

I then reached out to American Home Shield to express my dissatisfaction. They were responsive, allowing me to get a second opinion from a different contractor who provided a thorough evaluation. I appreciate American Home Shield's prompt response and willingness to resolve the issue efficiently by blocking Hers and His Plumbing from future visits to my property.

Although I experienced some hiccups initially, American Home Shield has consistently addressed any concerns I've had since 2022. They resolve issues effectively when notified and escalate them correctly. Despite using third-party contractors, their customer service ensures problem resolution. Given this, I would rate American Home Shield highly for their service and customer care, acknowledging their fair pricing and willingness to rectify issues, typically getting them right even after initial challenges.

I initially chose this service for its coverage on septic pump outs, electronics, and mishaps like power surges. The idea of paying $50 a month seemed worth it for peace of mind, but it failed when I needed it. The initial customer service overseas was difficult, lacking understanding and clarity. However, the representative in the cancellation department was nice, which was a small positive in an overall negative experience.

Price-wise, I wouldn't recommend it as I ended up paying for a service I couldn't utilize. I also found the online tool to be ineffective, as I had to handle everything over the phone. Overall, I am very dissatisfied with my experience with American Home Shield.

The support from American Home Shield’s customer service was not very helpful either. It felt as if there was an attempt to brush off my concerns rather than genuinely resolve them. The language barrier made communication difficult at times, and it didn’t seem like there was a strong effort to empathize or fully understand my situation. This lack of effective communication added to the stress, especially given the urgency of the situation—it was winter, and I have children, which made it critical to have a working water heater.

Additionally, I faced difficulty with American Home Shield's policy, which didn't allow for a change in contractor, even when the service was unsatisfactory. It seemed like the policy was more about maintaining a contract than addressing customer dissatisfaction. While the repair eventually got done, it left me reconsidering whether I should continue with American Home Shield once my contract is up. The combination of unresponsive contractors and inefficient customer support made what should have been a straightforward service quite burdensome.

The process of following up with American Home Shield was frustrating. We had to repeatedly call and had to wait for Tom Melton to post an official diagnosis before American Home Shield could act. It took numerous calls and escalations, during which I was constantly assured Tom Melton had 24 hours to respond, which they repeatedly didn't comply with. Despite these assurances, it was a very unresponsive and tiring experience with customer service.

Eventually, they finally sent out another plumber who delivered a different diagnosis stating the necessary actions which were not as costly as Tom Melton had mentioned, which was $2000. This new plumber addressed the plumbing and vent issues on March 6th, over a month later, and now everything is functioning properly.

After dealing with endless follow-ups and miscommunications, we're planning to switch from American Home Shield as we found other options that offer similar coverage at more competitive prices. The customer service experience was below par; it felt like I was getting the runaround, and communication was weak. While the coverage seems fine, the overall process took a whole month. Overall, our American Home Shield experience was less than satisfactory.

Before Pronto Plumbing came out, the only information we initially had was their name, and they contacted us to schedule the service. The interaction with Pronto Plumbing was professional, and they were punctual. They quickly fixed the problem, which involved tightening a bolt underneath the garbage disposal. They also left us the tool they used in case the issue reoccurred.

We've been using American Home Shield for over a year now, initially provided by our realtor, after which we decided to renew because we found value in the service. It's very affordable, and we've never had a problem getting assistance when needed.

Overall, I would definitely rate the experience a 5 out of 5. The ease of getting someone to our home, the affordability, and the effectiveness of their service are what I appreciate most. At this point, I can't think of any improvements needed.

I would recommend American Home Shield to friends and family for the great coverage and customer service they've consistently provided.

I've been with American Home Shield for a couple of years, having renewed my subscription once or twice. I was generally satisfied until this dishwasher problem. However, due to the ongoing issues and lack of resolution, I'm very disappointed and dissatisfied with the service. Despite reaching out multiple times for assistance, I've felt compelled to consider purchasing a new dishwasher myself. This has been a frustrating experience, and as of now, I would rate my satisfaction with American Home Shield as very dissatisfied.

When I complained about this, I couldn't reach anyone helpful in their customer service team. I haven't been able to speak to anyone who could address my concerns. After my complaint, they sent me a new contract, but never communicated changes in ownership or policy. It's frustrating as I've paid them consistently over the years, yet they now don't provide the services they used to.

Additionally, the communication with their customer service is difficult as the representatives have a hard time speaking English. I have expressed my dissatisfaction to others for the past year. Given these experiences, I would rate their service, coverage, and cost as very poor.

The customer service experience with American Home Shield was satisfactory. They managed to handle everything smoothly from identification to replacement. I'd rate my overall experience with them a 4 out of 5. In terms of customer service and quality, they also deserve a 4, though the cost aspect was somewhat less favorable, earning a 3 out of 5.

Overall, American Home Shield handled this issue well, and I am pleased with the outcome.

American Home Shield informed me that further repairs would take weeks. I couldn't afford to go without a refrigerator for that long, which left me quite unhappy with their service. I've been with American Home Shield for years, and this isn't the first time I've encountered issues with them. In the past, they replaced a broken clothes dryer, but the replacement arrived broken, and they wouldn’t rectify the situation.

Overall, I feel that American Home Shield's service is inadequate. I would advise others to look for another company as I believe American Home Shield operates like a scam. While their customer service responsiveness was decent, the overall experience with the company is severely lacking. I do not recommend their services.

The service from American Home Shield's contractor, Patriot Plumbing, was outstanding. The contractor was very professional—he introduced himself, took off his shoes before entering, and clearly explained the repairs he made. He replaced a part of the toilet and provided helpful advice regarding the sink. Since then, everything has been functioning perfectly with no further issues.

I've had American Home Shield for about a year because their rates are reasonable and I appreciate the security they offer for home-related issues. The service is available 24/7 and I've always received a prompt response to any concerns. While my overall experience with the pricing and customer service was positive, there is a bit of inconsistency with initial communications that could be improved. Despite that, the effectiveness of the service and the quality of contractors used were commendable. I would definitely recommend both American Home Shield and Patriot Plumbing for their diligence and professional handling of my issues.

Afterward, a different vendor came to replace the same part, which didn't resolve the issue. It turned out that a second part needed replacing, requiring two people for the job. The assignment of vendors became a hassle, with vendors stating they weren't equipped for the task. Eventually, one vendor claimed they would order the parts, which took longer than promised, adding to my frustration.

Despite multiple communications with American Home Shield expressing my dissatisfaction, the process dragged on for 6 months. Out of that time, the washer only worked for 40 days. With three small children, this was a major inconvenience. I requested a refund for the service, but nothing has been resolved yet. The vendor interactions were subpar as well, with many technicians appearing inexperienced.

Overall, I'm very dissatisfied with American Home Shield's service and would rate them a 1. The customer service did respond, but I wasn’t receiving the assistance I needed, so I rate them a 2. My online experience was slightly better, with a rating of 3 or 4.

The refund process has been extremely slow—14 business days—which is the longest timeline I've encountered. Along with that, their system of submitting and handling claims is not consumer-friendly. It encourages requests for non-covered repairs, misleading consumers to pay unnecessary service fees. Additionally, their electronics protection plan, in collaboration with Square Trade, has an undisclosed rule of allowing only one claim at a time. This potentially limits a consumer's ability to file necessary claims before plan expiration.

Furthermore, navigating their website and phone tree is cumbersome. Their plans are not clearly differentiated, especially between those available to home buyers and sellers versus standard consumers. The delay in processing and issuing new plan numbers after renewal also adds to the inefficiency. Overall, my experience with American Home Shield has been fraught with complications, from accessing genuine information to unfair billing practices. The review and refund process of American Home Shield falls short of customer expectations, and there is a definite need for significant improvements.

I've been using American Home Shield for some time now. Initially, I faced a problem with their service when I needed help with my water heater, but they didn't assist with that. However, the recent experience with the stove repair has been positive.

If I were to recommend their service to a friend or family, I'd say my recent experience has improved, although there was a time when it wasn't as satisfactory. Overall, considering the recent service, I would rate my experience as excellent.

The technician, Colton, was unprofessional and lied to my renter by saying he had to order parts and couldn’t do the repair that day. I asked for his manager to call me, but Colton repeatedly called my phone. I wouldn’t answer the phone because I asked to speak with his manager, not him. It took multiple attempts and days to finally reach a manager, who eventually agreed to use the proper materials but still classified the repair as a "modification," leading to additional charges for me. So, I was a bit disappointed in the company. I told the manager I did not want Colton back in my house and he said he could send whoever plumber he wanted to my home. I wasn’t happy with that. My husband was on the phone a lot with them and they were completely rude to him as well.

I called American Home Shield, wanting a different plumber and they didn't give me many options. If I did a second opinion and they came up with the same diagnosis, that original plumber is who would go back in the house. I wasn't disputing the diagnosis. I just didn't want that plumber or that company back in my home, not after performing business that way.

The only other option AHS gave me was to do a cash in lieu. But when I tried to do that, they couldn't process it because the plumbing company had put notes in there that they already completed the job. I asked the American Home Shield woman why I was looking at a bill that the company wants me to pay $299 for them to complete the work, if they're telling AHS they've already completed everything. She couldn't do anything until contacting them and verifying that they had not completed that work yet. Due to this, and their lack of communication causing extended delays, I opted to hire an independent plumber at my own expense to resolve the issue promptly.

This entire experience has been quite frustrating as I remained without hot water and functional plumbing in the rental property for an extended period. American Home Shield's process, in this case, lacked options for dealing with unprofessional contractors, leaving me dissatisfied with their service. As a result, I find it difficult to recommend them based on this experience and currently rate their service 2 out of 5.

The situation began in May of last year and took numerous months to resolve. Eventually, a technician from Repair Tech Plus contacted me, diagnosed the issue correctly over the phone, and prevented potential hazards by advising against sticking my finger into a faulty button, something previous technicians hadn't warned me about. Despite his competence, when it came time to replace the oven, American Home Shield required me to measure the space myself, offering no assistance for a 71-year-old woman like myself. If the new oven didn't fit, they threatened a restocking fee, adding to the frustration.

Communication with American Home Shield's customer service was poor, encompassing language barriers and a lack of empathy. They ask the questions and you give them an answer and try to explain it to them. But they don't understand and don't capture the notes. When I went to customer relations, I asked them if they could read me the notes that were put in there. They had little to no notes in the database to capture the conversation between me and that customer service rep. Some customer service representatives even hung up on me. The escalated consumer relations department showed little concern or apology. This experience has made me consider switching to another warranty company.

Although AHS provided options for replacement, including a gift card alternative, I felt that the necessary information was inadequately supplied. If I get the $1,500 for a new one, I would still have to pay out of pocket. I looked at all of the options and they gave me the repair person. He gave me a product that was closest to that model and serial number of the appliance because my product no longer existed. So, I opted to take that one because it was the closest. The overall quality of service was significantly lacking, both in terms of support and the functionality of the products provided. This entire ordeal has been frustrating, and I've had to spend additional money despite being a long-term customer.

The monthly payment has increased and on top of that, you have to pay a $75 copay. If you have the same problem within three weeks after the repair, that's considered as another repair and you have to pay another $75. They don't give a 30-day warranty period. I don't mind paying for service. But it's not good service. Beginning with the time that you put it in, put the request in, when somebody contacts you and then for them to come out, they're not good service people. The people who sign on with those companies typically aren't established companies. They're looking to get business and trying to establish themselves.

For my dishwasher claim, the contractor was delayed by a week and a half, and by the time they arrived, the dishwasher was working again, making the service fee feel like a waste.

I've had mixed experiences with American Home Shield in the past, including a troubling incident where a contractor spilled acid, damaging my hardwood floors. The response from both American Home Shield and the contractor’s insurance was disappointing, leading me to reconsider my satisfaction with their service. Over time, I've realized the cost of the warranty, approximately $2000 a year with $100 service fees, does not match the value received, as American Home Shield now caps their coverage at $5000 for systems that can cost far more.

Despite these issues, American Home Shield might still be the better option among home warranties, yet I’m seriously considering canceling when it’s time to renew due to these limitations. Additionally, their online tools are lacking, as I couldn't even find my dishwasher listed for claim submission. Overall, my satisfaction is quite low, and I'm exploring better alternatives.

My family has been with American Home Shield for about ten years. If a friend or family member were considering getting a home warranty with them, I would advise them to carefully review what options they choose. In terms of rating, I'd give them a 2 out of 5, based on my overall experience. I feel that sometimes American Home Shield, or perhaps the service providers, tend to opt for patching up issues, which can lead to compounded problems rather than proper fixes. This approach doesn't quite match my expectations when dealing with a warranty service, where I'd expect more comprehensive repairs rather than temporary solutions.

Communication with American Home Shield was tedious, often requiring long wait times with no real assistance. After a month without a working water heater, they finally approved us to choose our own servicer, only to close the case before we could act on it. I ended up paying someone from the trailer park $150 to replace a part and restore our hot water, leaving my family without it for an entire month.

American Home Shield's service can be extremely hit-or-miss, especially when it comes to specialized needs like mobile homes. Their failure to provide a consistent resolution has made us reconsider our policy, as it’s clear they might not cover future issues. If I were to rate them, I’d give them a 1-star solely because they fixed the latest issue; otherwise, it would be zero or negative. The experience has left us disillusioned about the reliability of their service, and I will be canceling the policy after this ordeal.

One problem I had was that American Home Shield designated a technician over an hour away, which seemed to delay the service because he didn't want to drive to my area unless he had other jobs nearby. It was inconvenient, especially in January with an 8-year-old in the house, leading me to buy space heaters for temporary relief.

AHS’ service comes with a typical two-week wait for any repair, which is something I always mention to friends. While it saves money compared to immediate service calls, the wait can be frustrating for urgent repairs. I appreciate that they've improved the service request process online, eliminating lengthy hold times. However, when I had an issue with my water heater, I faced a hassle as it didn't appear in my online coverage options due to a recent warranty overlap, forcing me to call multiple times for resolution.

Overall, I would rate American Home Shield as a 3 out of 5. They do help in getting things replaced, but the process can be cumbersome. Issues like technician availability and getting claims processed promptly have been recurring themes in my experience.

The microwave has been performing adequately since the repair; it's an older model and probably on its last leg, but it's holding up for now. I do have some reservations about the cost of the service, as I find it quite high. I'd recommend American Home Shield, but I would also suggest looking for a more affordable option if possible.

In terms of customer service during this specific claim, I would rate them a 5 out of 5 because I didn't encounter any problems. However, when evaluating the overall warranty coverage and product, I think they could improve, so I'd rate that a 3. The pricing is another area where I feel they could do better due to the high costs compared to contracts from years ago.

One particular experience with them wasn't great when it came to repairing my washing machine. It took a long time for the parts to arrive, and there was a lot of back-and-forth, causing me to lose workdays. However, with the latest contractor, things went smoothly and timely, especially since it coincided well with my availability over the holidays.

I've used their online tools a bit, mainly when directed by email updates. When I did use it, I found it easy to navigate and would rate it a 5. Overall, I've had mixed experiences, but the sense of security provided by their service, despite the price, is somewhat reassuring.

On their second visit, after I kept using the shower to make the problem visible again, they still didn't fix it. The plumber refused to remove the toilet or go on the roof to clean the pipes, citing that he was not allowed to perform those actions. Eventually, I had to hire another plumber at my own expense to solve the issue, which was frustrating.

In addition to the plumbing problem, I also faced issues with an electrical outlet in my garage and a malfunctioning washer and range hood vent. While the washer was eventually fixed after two weeks, the vent issue still remains unresolved after a month. The delay and lack of resolution have left me dissatisfied, especially since the smoke from cooking is affecting my home's interior.

I found the customer service over the phone to be polite and they seemed eager to help, but once the call ended, the promise of quick service was not fulfilled. They were quick to charge the service fee but slow to provide effective solutions.

Overall, I am not happy with the service provided by American Home Shield. Although the customer service was responsive by phone, the actual fixing of problems was ineffective and slow, making the overall experience quite frustrating.

I always contact American Home Shield by phone because I prefer speaking with a real person. Their customer service is excellent—they explain everything clearly, take care of payments seamlessly, and follow up within 24 to 48 hours. If a friend asked about my experience, I'd say American Home Shield is reliable and their appointments are never canceled. They consistently inquire if I have other home issues that need attention and I'm happy with their service.

Overall, American Home Shield has been reliable in addressing problems promptly once a claim is submitted. However, there has been some frustration with delays, like when a technician had to visit multiple times before a resolution, as with a past issue with my washing machine. Despite this, their service has been satisfactory, and I'd rate them a solid 4 out of 5.

Since then, the repair has been effective. Overall, I would rate my experience with American Home Shield as 5 stars, especially appreciating their customer service and the quality of the service provided.