American Home Shield Reviews

It was very easy to put in the request with American Home Shield. They assigned All-American Plumbing & Rooter to my claim and when I called to confirm that they’ve received the order or the request, they set the appointment up and came when they said they would. They said they would be there between 8:00 and 12:00 in the morning, and the gentleman said close to 8 o’clock and they were there at 8 o’clock. Everything was wonderful.

Some contractors sent by American Home Shield are good and some aren't, but overall they're pretty good. Consolidated Mechanical did a good job when we were having heating problems, and we were happy with them.

With my recent claim, I like Mr. Fix It Repair's timeliness, response time, and getting the job done. Also, I like that with American Home Shield, there's a quick fix or a cost-effective fix right around the corner if something goes wrong.

AHS's tech from Island Breeze HVAC gave me some tips on how to maintain my system. That time, I was not getting sufficient airflow in one of my back bedrooms. Submitting a claim to AHS was very easy. The tech took take care of what he could take care of without me doing some extra work to the system. His service was very satisfactory. So far, I've renewed my policy with AHS. I'm satisfied with the work they do.

My recent claim for my heating was the first time we've ever had a good call with AHS besides the claim for our dryer. With them, I haven't been able to talk to anybody and over the phone, I would never get the right person. We would call them for a plumbing issue but then they would send us heating people. This is because AHS' reps are foreigners and they don't understand us. Previously, we had submitted a plumbing claim for our sink and AHS sent us electrical people. So we called and AHS called another company and made us wait three days. Our sink was broken and our water was turned off. The company AHS called couldn't come either. And so, we hired somebody that could come in that day and fix it, and cost us $250. AHS refunded my $75 that I had already paid and it took a week to get that back in my account.

The guy AHS sent came with the parts, which saved time, for the dryer to be fixed. Normally, a lot of times, these people come out and it takes a minute because they have to order a part to come back out. So it was very convenient that he had the part with him when he came. He was also very informative and let me know every step of the way what he had done. I've been with AHS for 6 years and they're a great service provider -- the after service included. But sometimes the process of submitting claims is a little bit longer. Once you submit, you have to wait for the service provider to schedule the time. It's not what I consider a timely manner.

Everything is good with American Home Shield. Happy Bear serviced my AC recently when the heat wasn’t going on. The tech flushed the system and had to add Freon.

I had some issues with my dishwasher and with the ice maker on my freezer. I made a claim with American Home Shield and that was easy to do. They would call you right back and set everything up, so everything was fine. They assigned Sears to me and they were on time and were professional. They corrected the problem. They were efficient, cleaned up after themselves, and explained everything.

I had an issue with the washer and AHS sent out the techs from LA Appliance for a service. They came at the time that they said. Plus, they called me before they came because that was what I asked since the window was kinda long, and they did that. So, the technician was very professional and I had a very nice experience. Other than that, I had a previous home warranty at one time and they did pre-maintenance services. For instance, they pre-check stuff out so that you can keep up the service and the longevity of it would be longer. But this one did not do that. So, that’s the only downfall that I have for this particular home warranty.

The contractor did a great job. It was the second time he’s been out to work on that appliance, and he was out the year previous and did a good job. So, we’re very pleased with him.ore refrigerant in it, and it temporarily fixed the problem. The contractor did a great job. It was the second time he’s been out to work on that appliance, and he was out the year previous and did a good job. So, we’re very pleased with him. Submitting claims with American Home Shield is easy. I typically submit all mine online and it just takes a few minutes.

A couple of weeks ago, I filed a claim for a dryer to be repaired. It was making a lot of noise while spinning. The rubber seal inside was rubbing against the outside. AHS gave us a window when to expect the repairperson. The repair person disassembled the dryer and fixed it very quickly and now there is no noise. A couple of years ago, we had some furnace issues that were frustrating because there were several repairs made over several weeks. It was just one part after another. One part breaks down, they put in a new part, but then something else breaks down. The furnace was about 12 years old though, so you do what you can.

I had an issue with my air conditioner last summer. Instead of trying to fix it, the gentleman that Total Air Care sent out basically told me that the unit was too small for my house. The house was built in '94 and the unit has been working all this time. So, he initially did not want to do anything. Then, they came back out and he replaced something, and it worked for the rest of the summer.

I've been using AHS for about seven years on my mom's home and for at least 15 years on mine. For the most part, they have been really quick. However, there have been a couple of instances when I have gone in online and they have assigned a particular vendor that I have had very bad experiences with. He didn’t fix the problem, didn’t return my calls, and it took me a month to get my issue fixed. I have had to call AHS back and say, “I don’t want you sending them.” Since they immediately assign a vendor, there should be a way that I can say, "I don’t want this vendor.” I have nothing but good to say about AMP Plumbing though. They were prompt, courteous, and answered my questions. And they fixed the problem.

Water was leaking out from underneath one time and I went online to American Home Shield and put in that I needed service. They sent Cooper Appliances and the guy from there was very professional. Cooper told me what time he was coming and again when he came. He was very neat about his work in my house and had a very prominent ID displayed so I would know who he is. The refrigerator has been excellent since the repair.

I prefer going online when submitting a claim. I have three children and it’s hard to talk on the phone with three children. I filed a claim one time and it took three weeks for Realty Rekey to come out. They have one guy who doesn’t go to our area. So, that was his soonest availability. But he was wonderful.

Mister Freeze came out the first time because the air was not getting hot. They said that they fixed it, but the master bedroom was cold. They came back out a second time, and they said that it was fixed correctly the first time but that the bedroom is so far away from the unit that it would take a long time for the bedroom to get heated up. Overall, Mister Freeze was good. When I have a claim, I call American Home Shield's 800 number, and I talk to the lady, and then once it’s been approved then I call the vendor.

I get good coverage from American Home Shield and I like their service. I've had them as my home warranty provider for about 8 years now. Everything was fine when they sent out Jed Mechanical Contractors for my most recent plumbing issue.

I did a new home purchase and for my first claim with American Home Shield, Dan's Pro-Lock came out to rekey the locks. I submitted the claim over the phone and the representative was nice.

I go online when I submit claims with Home Shield and it's a lot better and quicker. Recently, they sent AC Medics and it was a good experience. They were good guys and they came out here quick and took care of the issue. So far, Home Shield has replaced everything I needed.

I've been with AHS for close to 10 years now, with two properties and I'm happy with AHS. I like to call up when I submit a claim. Their customer service over the phone could be better though. It's a little bit difficult when I speak to someone. Sometimes, I get people that aren’t great, and sometimes they may be in another country. But, the contractors have been good. There have been some that are definitely better than others though. PHD Mechanical recently came and they did well. They’ve been over here a few times and they come when they said they're gonna come and they do great work.

When I make claims with AHS on the phone, I get to speak with excellent customer service reps. I had a plumbing problem and they gave me Superior Drain Cleaning to fix my faucet. They were pretty quick and they worked with my schedule. Their tech changed something in one of the toilets and he put in some kind of screw on the other. It didn’t take him too long to get things running. It was an hour or two. He was fantastic.

I called AHS to submit a claim and they sent me the name as well as the phone number of the contractor that’d be coming out. Then, some guy came by the other day and he worked on my sink area. He also replaced the garbage disposal. Overall, each time I had an experience with American Home Shield, everybody had been nice and very professional.

We’ve had American Home Shield since August of ’18 and we didn’t use it on the first year. This is our second year and the rates were comparable to everybody else and had a little bit more coverage for what we were paying. I had a plumbing issue and I went online and placed the claim. I paid the deductible and after I contacted the contractor, they came out the next morning. My hot water heater safety valve was leaking and it flooded my backyard. We kept having a lot of water in the backyard since it was draining out. The guy recognized the problem and he replaced the hot water heater valve. It took about 15 minutes. The Lindsay Company did a great job.

With Home Shield, I like to talk to somebody on the phone when filing claims so I can explain what's going on in more detail. A couple of times, I told them I had a leak in my vanity. The toilet and the shower would work but then after a while, the vanity would fill up with water. Their contractor, ASAP, took a look at and said it was a bigger job. They also said they didn't know whether AHS was gonna cover it. They were supposed to call me back to see if they could go ahead with the repair and see if they could be covered. However, ASAP never came back nor told me how much the repair was gonna charge for.

My toilet was lopsided and I submitted a claim to AHS. They sent an initial contractor that I didn't like. My toilet wasn't reseated properly and it was crooked. I've been told AHS doesn't send the best people out. Still, they sent JED Mechanical the second time around and they were fine.

I filed a request to American Home Shield to service the ice and water dispenser of my refrigerator. The switch was broken, so it stayed on all the time. We had to prop it to keep it from flowing. Within 24 hours, they let me know that the contractor would be coming by, and they told me who it was. And then, Suncoast called and said that they would be there on a day and asked if I would be available. It even gave me a little map thing that told me when he was coming and where he was coming from. So, it was really cool.

I've had AHS coverage for 2 years now. At my last renewal my rate increased. I had zero claims with them. As my policy is set for renewal net month I called to ask if there will be another increase. I was told that yes there would be another increase. Zero claims = policy increases.

I recently purchased a home that included a one year home warranty covered by American Home Shield (AHS). Throughout the year I had made four service requests for various issues and had poor experiences with each request. One of the things I learned is that AHS has service agreements with contractors that vary in levels of experience. In one scenario, I had a service technician come to my home and provide zero communication to me while I had asked questions regarding the problem. They then turned around and called AHS to indicate that they would be unable to correct the issue and that I would have to pay out of pocket at the time of coming to my home versus filing a claim to see if it would be covered.

They never covered any services I requested and when I asked to cancel services, I never received my refund. They refunded to a card which does not belong to me. I asked to speak to the cooperate office and they refused to give me the never. Buyer beware. Worst service ever.

April 2019 our five year old Kenmore electric stove/oven began erratic behavior. It would cook slow the front large burner and fast on the rear large burner. A service request was made and a local contractor dispatched. The contractor came out, diagnosed what he believed the issue was (burner) and ordered parts. A week later the part arrived and was installed. It seemed okay until a few days later. The erratic temperature was back. I placed a two service calls, the other for our fridge which was replaced (I ended up being out of money on that due to them using J.B. Hunt as a delivery service. They got stuck in my yard, damaged my water line to the fridge and put a ding in my new one). Took months to get some of my money back but I digress.

My brother is with AHS and he always had good luck with them. We also needed something to kinda cover our appliances and things and we signed up with them. I like them and I also like Midwest Best Appliances, the contractor that they recently sent out. They checked the refrigerator out and talked to us about it. They did what they could do, but the tech said to let them know if it doesn’t work. And we did. We then got a new refrigerator and we did a cash out with AHS. We went out and got one at Lowe’s.

The washing machine is finally fixed, but it took six weeks to get the part. That’s a long time to be without a washing machine. But the tech was good and my husband liked him. We’d never had a claim at American Home Shield before, and after all the money we put in, I'm a little upset with the service fee. After all that time and money, they should take that into consideration. So, we’re looking around.

I've only had American Home Shield for three weeks, I just moved in. They took care of everything when I filed a claim through phone and in a matter of hours, they sent out First Tech Solution. They were timely and did the repair quickly and left. The service was good.

Submitting a claim for my plumbing issue was easy. When the contractor came in, he did what he needed to do and instructed on what needed to happen from that point on. AHS does a good job when they send somebody out.

My furnace would heat up and then shut off on the emergency shutoff. A guy from Four Seasons Heating & Cooling came and checked it and he thought it was possibly a minor thing of resetting a switch or something and tried that, but it didn’t work. Then, upon further investigation, he found that the manifold was cracked. It took about 2 or 3 weeks to get the new part, which was the only issue. But the guy was very professional, did a great job, and I’m really happy with the service. Except for getting the part that took a while and that’s out of their control, I’m fine with the whole process. In fact, I’ve recommended American Home Shield to other people.

K&S Plumbing Services came out quickly and they fixed my issue. It was awesome. The guy was very professional and I would highly recommend him to anybody. Whenever we buy a house, we always get American Home Shield.

I thought my dishwasher was leaking into my cabinet but it turned out that it was going into the garbage disposal and the garbage disposal was leaking all the water coming from the dishwasher. Everything was a mess under there. It could not be fixed, so they replaced it, which I was very happy with. The techs were very efficient and very polite. American Home Shield should keep this contractor. They were very good. I've had American Home Shield since I bought the house 10 years ago, and I've had good service with them. I've had one or two companies that they have sent out that I was not happy with. But, in general, everything’s been okay.

I can’t understand why more people don’t have AHS' service. Recently, the furnace had gone off and we filed a claim on the phone to get it fixed. The AHS reps we talked to were terrific and they assigned NW Sundance Services to come out. The contractor had me scheduled for a week, which was kinda bad because it was cold. But they put me on a cancellation list and they got out fairly quickly. The tech who came out was a super guy, too. He had to figure out what was wrong then he had to go get a particular part. The service took about two and a half hours to complete and now, everything's fine.

American Home Shield's claims process was very easy. We field a claim online and they got right back to me. And ever since Mr. Freeze HVAC came out, I have no issues with the heat staying on. Whatever he did, he fixed the issue with it and he was prompt. I've had American Home Shield before, and then I dropped it, and then I brought it back on. So, I've been with them for a total of four or five years. It's a little more convenient for me to make a payment, and when need be, I just pay $100 to the repairman and then let him take care of the matter along with AHS. I feel like I'm saving money that way. And any time I've had to call them, and whoever came out, they knew what they were doing.

I’ve had AHS for about five years and have been very pleased with it. I’ve had electrical work and lots of plumbing done and so far, there has been only one time when the work wasn’t good. TNT came out for my garbage disposal and my water heater was making weird noises. They were very good and efficient. I felt very comfortable with the plumbers. They know their jobs. When the first guy came out, he said it was the motor for the water heater and that needed to order it. They ordered it, and then they scheduled the time. However, the motor didn’t come in. They were very good about calling me. We rescheduled for the next day because the motor should have been in by 4:00.

Back in Centerville, we had AHS and they really upset me big time. My sump pump went out and they didn't wanna fix it because it was over five years old. I didn't know all the rules and they wouldn't reimburse me the $1,200. Still, that was all in the past and we went with them again 'cause they are easier than the previous company that I had. With AHS, I get my own contractor, pay that contractor off and then they would send me a check for what the cost should be. More recently, I submitted a claim to AHS and the tech who came from Sears was professional. He diagnosed my issue determined the problems we had and ordered the parts. The came in and I called. Sears came back and fixed my issue and I haven't had any trouble since.

We’ve had contractors come out to look at the electric. We just had the gas pipes replaced the other day because we had a major gas leak. When we have a contractor come out to the house, they do a great job initially of looking over everything and diagnosing the problem and seeing what’s wrong. At this point, with the electric, the water plumbing, and the gas, AHS's contractors basically put a band-aid over top like an amputation.

I had two leaks. There was one with my sprayer which caused water to build up under my kitchen sink. Additionally, the shower head in our guest bathroom was leaking too. The tech from Pamela's Plumbing who was sent by AHS for our claim came and looked at our problem. He was friendly and very helpful. He showed me how everything worked and explained what he did. He had to order what was needed to fix it and gave me a date that he would return. He returned, replaced the fixtures and cleaned up after himself. I was really pleased with him. Everything is still working great since then.

When we needed our doors rekeyed, American Home Shield sent out Realty Rekey. The quality of the work they did was great.

My hot water heater wasn’t giving out any hot water. I called American Shield and then, someone contacted me and told me Medallion would be the contractor. They were on time and the service was great but since then, I’ve been getting hot water throughout my house except the master bathroom. The water is lukewarm and I have not ran anything. I had this hot water heater put in in 2017 and it was supposed to have been brand new but it went out a year later. A guy who was not from AHS came out and he said that it was the switch in my box. It didn’t last long, so the guy who came out from AHS went to the box and the switch was not plugged in all the way. Hot water heaters don’t go out in two years but I’m having problems. I think it’s due to the switch because the hot water heater is not handling it and it is blowing that switch.

DMD was able to fix the appliance that I requested. But I have submitted two service requests and the other contractor, the United Temp Services, were not good. The technician came, and said there's no way to fix or have access on how he can fix the clog in my sink. So, he asked me to do it differently, but I have to pay. But I said I am paying for my insurance, and still he didn’t do anything because he asked me to pay. I called American Home Shield, and they said whatever the technician said they have to go with it. In short, they didn’t do anything and I paid the $75 service fee.

CannDo Pool Care & Repair came out to replace the pump. It took only three or four days to have everything fixed. By the time the tech contacted AHS and they gave the okay, he went and buy the pieces that he needed. The guy did an excellent job and it’s doing fantastic now. So far, everyone that I have had contact with at AHS have been wonderful. They send a contractor out the next day. A lot of times they come out that same day I call. The company usually calls me after I’ve called American Home Shield, and then tells me if they could make it that day or the following day. I love American Home Shield. One time, I was sitting at a table with a bunch of ladies and one lady was badmouthing AHS. I said, “I had to put two claims in within two days. I have never had any problem.” And they said, “That’s unusual because we have relatives or friends and they have problems.” I said, “If I had a problem, I would call back.”

AHS takes care of everything as needed and follow up right away. I’m hard of hearing and sometimes I have problems with understanding the people that answer the phone. Other than that, everything else is good. Page Refrigeration was excellent and very respectable. And they gave fast service. They’ve done several repairs out here before and they have been right on the ball. They always come out and wanna verify what is wrong. And when somebody came out to do the water heater, they were prompt on doing the service and took care of any problems that came up. If there was something they weren’t sure about, they checked with AHS to make sure everything was gonna be fine.

American Home Shield has always been johnny-on-the-spot any time I've called them. Within an hour or so, they call me back and have somebody lined up, ready to go. I had an issue where they sent out Drain Go and they were very helpful. The guy said a rat came in and chewed my wire and went to my garbage disposal. I'm an amputee, so I couldn't get down and look under there. He took a picture and showed me, and you could see that they came through the sheetrock. He even went and popped the breaker for me. I've used Drain Go before and I like them. The owner has a son who has done a couple of jobs over here. He needs a little bit more training, but they're super nice. Everyone needs a home warranty.

The faucet was leaking from the stem so I called AHS. They sent H & K for the diagnosis the first time. AHS told me someone is on his way. That was when the contractor is actually coming. But beforehand they’ll text and tell me the time and the date when the person is coming. The faucet had to be replaced and things are doing a 100% better. Keith did a very good job from H & K. There’s no leaking now. I looked in the vanity and so far there’s nothing coming through. I couldn’t do without American Home Shield.

There was no water or ice in the refrigerator. It was under "covered" in our American Home Shield policy and I had went ahead bought replacement filters and put them in. They didn't work. Maybe there was a clog in the line. So, I went online to see what the possible problems would be. Maybe there was a filter or a little sensor on the back was a possibility. I did some research before I called them. And as it turned out, the piece that I bought to put in wasn't in all the way. In other words, I put it in tight, but I didn't realize it had to be forced in and then turned after that. Well beneath that was plastic fitting, you don't wanna screw something in too tight. I was afraid to break it. And I didn't know what the spot was that it had to go in, looking at the instructions on the blueprint of the filter, it just said "screw in."

I called in and American Home Shield scheduled for the same day. Matt’s Plumbing came for my water heater and it went really well. There was a leak in the incoming cold water pipe which cracked, so they cut it out and replaced it with a new one. They did a really good job and they were informative and professional. I was satisfied when all was said and done.

My husband called American Home Shield for a broken microwave and their customer service was very good. A few days later, a tech from Residential Maintenance Solutions came out. He was nice. He tried to fix it but couldn’t because of the door. They couldn’t get the part and when they got it, it wouldn’t work. So, AHS decided to give us a microwave. The guy who came out and put it in did a very good job. We didn’t get the upgrade. We got the one they chose to give us, but it was very nice. I'm very pleased.

I've been with American Home Shield for a couple of years, at least. There are some good things and there are some bad. But at the end of the day, it's good to do it. You could put your money into your account and just don't touch it and it'd do the same thing, for the most part. I submit claims on the phone. It's convenient. For a few who don't have time to do the online thing, you can do it that way.

We have been using American Home Shield warranty on various houses for about 8 years already and we are on our fourth house with them. I love that it’s paid for itself every year and I don’t have to worry. I always get the big warranty, so that I don’t have to worry. Then I call them and I pay my 75 bucks to get a professional out to the house who come within a reasonable amount of time. I make sure I’m at home to let the person in when they get there and then I tell them what’s going on. I am also a real estate agent, which is how I came to discover American Home Shield. I recommend them to all of my customers because I’m a user of the product. If I didn’t use the product myself, I wouldn’t be doing it.

Exit Garage Doors was terrific. Unfortunately, we're not having a good experience with Accord Appliance on our refrigerator that has been broken. They're scheduled to come out today. This would be the fourth visit and we've been without a fridge in our house. AHS asked if we wanted another contractor to come out. They said it would be another $75. I told them I'd like to finish with the people who started it rather than start all over again.

We had water coming down through one of our light fixtures from the upper floor down to the lower. I called in a claim for it to American Home Shield, and everything was excellent. The contractors were fantastic also. Since they came out, everything has been fine. Our experience was most efficient.

Paul’s Appliance Services came out to fix the dishwasher. We called them on the 26th and the contractors came on the 3rd. The communication has been horrible. He came out on the 3rd and said that it needed a part. He ordered the part and the part got there two days later. They were scheduled to come out the next Tuesday and I got a call about five minutes before they were supposed to be there and they said his car had broken down and he wasn’t gonna make it but that they would let me know when he could come back out. I said, “Hopefully, tomorrow." Because I spent a whole day waiting. But they don’t come out that day to my area. So, they didn’t make an exception.

The people that owned the home bought into American Home Shield to protect their appliances. It was a nice gift. I submit claims over the phone, which is fine, but I can do it online from now on. I already had two claims. On one claim, Efficiency Experts came in, did the work and left. I liked them. The other contractor was fine, too. He came and checked the unit and the heater, and then he showed me how to work it. It was strange because I got into the house and it didn't come with a whole lot of instructions, and I was afraid to pull off the face of the thermostat. And when I did, it was easy.

The guy who came for my garage door opener was awesome. He came out quickly and identified the problem immediately. Moreover, he had what he needed on his truck and fixed it within half an hour. It was perfect. The other contractor who came for my washing machine was not so good. We were without a washing machine for almost two months, which was not easy to do with little kids. We called the claim in and the contractor finally came out about 10 days later. When he came, he fixed something but said he wasn't sure if it was gonna work. We tried to run a load and it didn’t work. It was leaking and whatever the problem was.

We needed to get the heat pump fixed. We submitted a claim online with AHS and their website was pretty easy to use. They assigned United Air Temp to us and a tech came out in four days. He was pleasant and professional. The first time he came out he thought he fixed it, but several days later, we noticed that the same problem was still going on, so we just called again. Then he came out in two days and he was able to fix it. And it seems to be working well so far. This visit was also a lot better than last time because the contractor kept me posted. When the tech was gonna come at a certain time, they called, said they had a change in schedule, and that I should let them know if I would like for them to come early. And that worked better for me.

My pilot light wouldn’t stay lit and it was Pruitt’s Plumbing who was sent out. They were great, polite, and prompt. They did their job and had to replace some components down at the bottom of my water heater. They already had parts on-hand so it didn’t take the guy an hour or so to have it fixed. I’ve had American Home Shield as my home warranty provider for a long time and I’m happy with them. I’m 31-years-old and I have a hard enough time getting around, let alone being stuck on the phone trying to find a repairman. When I have a problem, I call Home Shield and they find somebody in the area. They set up an appointment with a repair service and handle everything for me. I cannot ask for anything better than that.

I had a recent claim regarding a plumbing issue and it was fine. They scheduled the next day after I put in the claim. It was on a Sunday that they scheduled, so that was kinda nice. They were out on Monday and it was within the time period. The guy explained to me what the issue was. He said he had to go Home Depot to get some parts. He was there for 45 minutes. He came back and it took him 15 minutes to fix it. I have a lot of old appliances that will probably be breaking soon, so I need to have coverage on those and I've already done my renewal with AHS. I haven't had too many claims but they've been okay so far.

The fan thing inside my gas furnace was broken and the company Chesapeake Comfort Solutions that came out was very good. I'm satisfied 100% with their service because it’s a quick response and they checked right away. They needed a part and they ordered it. And soon, they got the part and they came back, changed the fan, and fixed the furnace.

Express Appliance Service came out to check out a washing machine. The agitator got looser than normal. When the tech started looking at it, he called GE on how to get the cover of the agitator up. The guy from GE told him to drill a hole through the plastic and then unscrew the nut there. So, he left it. He didn't do anything, but he said he would put it in a report. But we did go to Lowe’s where we bought it up and looked at a similar washing machine, closed washer, and it’s a little loose but not as loose as what we have. We're still using the washing machine as is.

I did some research on the internet and I saw a lot of good reviews on American Home Shield. Their pricing seemed competitive as well. I sent a claim online and everything was done via email and text, so it was convenient for me. Hall & Sons came out and they showed up on time when they said they would. They completed the job within 15 to 20 minutes. They were polite, courteous, and we were very satisfied.

American Home Shield was provided to us by the sellers, and it's been great so far. The tech from Pop-A-Lock set up the appointment and did everything that we asked him to do.

The water in the master bathroom would not shut off. It would only turn so far and it wouldn't even be a drip, but it would constantly run. I submitted a claim to American Home Shield and told the rep that the problem might be a valve. The guy from Accent Plumbing came out to service my request and did a good job. He looked and he told me it was a shower valve. He took it out and put a new one in. I also told AHS rep that my disposal was acting up, and if that could be put on the same claim or to be submitted separately. They told me it can be on the same one because the tech should be able to do both things, and sure enough he was. He looked at it and said that it seems to be working fine. I told him to turn the water on. He did and it started to drip from the bottom. Then he said, "Oh, yeah. It is busted." And then he put a new one on.

I called American Home Shield and talked to a person who was very pleasant. They called back and said that the company who they selected would be in touch with me. AHS also email and they said, “They could give you their number also.” And I just said, “I’d wait for the tech.” The last contractor who came took a day to get in contact with me. But the other one emailed me back about 35 to 40 minutes later. The first time my stove was done, I wasn’t pleased with the service. I’d say about two months later, I had the same problem. I purchased my stove in 2014. and the big element on it, which is a smooth surface, burns out all the time. And I told them, “Don’t send the same person out there,” that they sent before.

Submitting my claim with AHS was very simple. The process was very good from the start when we filed a claim to how it was closed out quickly. But I was taken aback at the confusion with a second person coming out. The contractor fixed everything during the first time. But then we got a call that said somebody else was coming out I was confused why they were coming out, but they did and the guy said that they have already done the work. The interactions until the guy came out a second time were very professional. I really liked how they handled it. They even sent the picture of the driver. The automation was also very good with the texting and the follow-up.

AHS's website does not warn you that if you submit a claim via the web, then you cannot go back to try to expedite the claim. I had a claim due to a pipe leak into the slab, but because I submitted it online, I locked myself in and made it so that I could not expedite the call. I was informed about it by AHS but that needs to be much clearer on their website.

I have had AHS for a few years now. I have had three issues for which I could file a claim, but only chose to file a claim on two of them. The first issue I had was the motor died for our garage door opener. I had the option of taking whatever replacement unit they deemed "comparable" (I'll come back to this in a moment). The unit that died was clearly ancient, so I decided my money was better spent on buying and installing what I wanted, so I opted not to file a claim. It took me 12 hours to install, but I have all the features I want, and it's whisper quiet. The second claim I filed was for electrical service. The problem was resolved quickly. But my third issue was our gas furnace, and here is where American Home Shield really shows its true colors.

We've been with American Home Shield for at least 10 years. I don’t love the monthly fee, but when we needed AHS, they were there and there were no problems. Also, submitting our claim was easy. Once we made the claim, Holiday Business Group got in touch with us and came out in a few days, which was faster than you would normally think a service thing would happen.

I’ve been with American Home Shield off and on, mostly on since early 2000. I had a home where they replaced my whole AC unit, but it was $35 for a visit then versus $65 now. Recently the tech that came discovered that a little fan motor has to turn before the gas would ignite, so he had to order that part and put it in. He was very professional and courteous, cleaned up after himself and did a good job.

We recently had a claim with Home Shield for an appliance. Everything was taken care of and my tenant hasn't made any complaints about it since.

I submitted a claim to American Home Shield and the tech from Keyliam & Sons called me. We agreed on the time and day, and he came to the house. I really like his professionalism. I showed him where the problem was in the bathroom. He said that it happens and that it's common, and then he went ahead and fixed it. It took him 30 minutes at most. He also made recommendation for the future. I like American Home Shield's process so far. In fact, I'm considering seeing how much I can extend my home warranty, and they suggest that it was possible.

We recently submitted a claim to AHS for the electricity in the bathroom, for the light switch. The technician sent was great. He was very professional and was pretty quick with it.

American Home Shield seems to be going well so far. Aladdin's Plumbing came out recently to check on a water leak and a refrigerator waterline leak. They were excellent and wonderful people. They came out within five days and they were very professional and articulate. They explained everything. We thought it was a more severe problem, but they said it wasn't. They could've taken us a little bit, but they didn't. They minimized the risk and told us exactly what we needed, and it wasn't as grave as we thought. There have been no issues afterwards.

Our heat wasn’t coming on and when we filed a claim with AHS, they sent out A-US Air Conditioning of Texas. They came right away and fixed the problem, and we haven’t had any issues since. We have AHS for two and a half years now and we’ve had a few things break. Each time, they have come out and got us fixed and back in order. One time, we had a claim for our refrigerator and the guy who came out didn’t fix it right the first time. But he came back out at no charge and fixed it again. Other than that, when I had to call in to submit my other claims, I sat on the line for half an hour and that was a terrible process. But this time, I did it online and it was much faster.

I had two plumbers come to my house in Georgia who were sent by AHS. They sent me Mr. Clean Drain Plumbing and they cancelled on me. I didn't like their attitude. They were supposed to fix two toilets that were leaking, an issue with my faucet and a shower that was clogged. They were late, didn't fix the problem completely and left everything dirty. They were really bad. When they left, the leaking of my toilet continued and while the shower was fine, my faucet wasn't 100% perfect. On the other hand, RG Plumbing was sent to service my claim for an issue with my main water line that was leaking inside the house. This claim went perfectly. They were on time and they sent me a text so I was able to track how far away they were.

Sometimes the service is good and sometimes it isn't. When we had furnace problems, that was brutal. Three different people came and there were three different reasons why it was wrong. They finally fixed it which I was satisfied with, but we went through the coldest time of the year so far with no furnace. Also, when I first started with American Home Shield, it was 48 something a month and now, it's gone up to 54. But Anthony from Optimum did a good job and we really like him. He came in, looked to see what the problem was, and he had the part to fix it with. So, he did everything that day.

The washer was leaking, where the part that supplies water was broken, and the faucet on the wall was leaking too. The technicians who came out were great and they did a good job.

The tech was wonderful. He said he was gonna put in the claim for them because it was just my breaker going off and that has happened before. He said he was gonna have somebody for electric to come and check it, and he was really nice. I also had a claim for the stovetop, and I was quite surprised that American Home Shield replaced it. The guy that came out to do it was really good too.

My washing machine claim with American Home Shield was wonderful. Long Lane Home Services came out. They were very professional and they came and did the job to my satisfaction. And it was overall, in a timely manner. With the heater people before them in November, I was really disappointed. I had to keep calling them. And then it took three weeks. I could’ve had a child in here. They didn’t reach out to me. So, I was very disappointed in that service with the heater. But everything about the washer people is excellent. They bought the right piece that I needed. It was great because being gun-shy from the first set of people, I was like, “Oh, here we go again.” But then the contractor called and he said, “We got the thing. We’ll see you on this day.” With the overall people as far as the home warranty, they’ve been great.

The dishwasher in my rental property wasn’t working and Active Appliance Services was sent out to service the request. I submit the claims for the tenants and I normally do it over the phone. The contractors who have been out have been good.

I'm a single parent and I need someone who can correct things without a lot of effort. I signed up with Home Shield and I appreciate them. Recently, I had a plumbing issue and the tech they sent replaced the line. It was done in 15 minutes and I was satisfied with that timeframe. Everything was good.

The water heater was going out, but it wasn’t completely out. So I had to call AHS on a Thursday, and the contractor came on a Monday. He was very knowledgeable, friendly and explained what he needed to do. I was surprised they didn’t replace the whole thing, just the inside of it. The water heater’s probably 10 years old. But so far the heater is still working.

C & J Services called me back and made an appointment between 7:00 and 11:00 AM. The guy woke me up at 6:00 with a phone call to tell me, “I’m on my way.” And then, he came out and he said he fixed the leak. A couple hours later, I went out and looked, and it was dripping water again. In order to get them to come back, I had to put in a claim back into American Home Shield. They wouldn’t come out without American Home Shield saying okay. He came out the second time and fixed the leak, and a little while later, I went out and looked and it was still dripping. I had to end up fixing it myself.

In 2006, I bought American Home Shield for my personal home. I started having such a wonderful experience with them that I completely changed my properties to them. I'm very pleased with them. This year, I had a claim with the furnace. They returned the phone call as they promised. They sent a very professional company and I don’t have any complaints. Another thing that I respect a lot about them is they don’t flood me with marketing materials. They use my email just for the right purposes, so they're one-of-a-kind in that aspect. If they continue to do so, I would be very appreciative.

My claim with AHS went well. I had a plumber come out and they said the issue was with the city having a collapsed pipe underneath. I called my city and they said that the would not do anything until a plumber comes with a camera to prove that it's their issue. I filed a claim to AHS and their tech from DFW Pluming and drains came with a camera and confirmed that the issue is with the city. The city saw the notes from the plumber and fixed my issue. With AHS, whenever I have a problem, somebody is out within 48 hours fixing my issue. This warranty has helped us save money.

American Plumbing Service was right on time, very expeditious, sufficient and speedy. They did everything that was required, and so it all worked out fine. We still have to address the plumbing issue with our basement, though. They would really have to knock the floor out and run some new piping. Every time we use the garbage disposal up here, our bin does not let anything go down at all. Before, if I let it go down, I would have to get down in that basement and scrub up at least once a month. That smells like a sewer from the food and stuff overflowing through the floor. We had plumbers out here in the past concerning it.

Tony’s Electrical & Plumbing did their job. They came and checked the problem, and then they told me what they were gonna have to do. There was a leak in the kitchen sink and in the sink in one of the restrooms. They got it all fixed up, and they were very professional. They got here on time. They told me they were gonna get here, and he called to make sure that we were gonna be at home. Everything worked out good. We were happy with it. If I never need AHS again, I sure would like to keep those same plumbers. I’ve had experiences with other plumbers like Rice Plumbing here in Beeville, and they did not do anything but make a mess. We’ve had Home Shield before and I’ve never had problems. And my son, when he had his house, he had Home Shield also but I put it in my name. Everything’s perfect, and I recommend them. After I got my Home Shield, I had gotten a couple of my friends to get American Home Shield too.

With our recent claim, the furnace needed to be cleaned. It was also clogged and as a result, it wasn’t filtering. The guy who came out cleaned it. He explained the nature of the problem, and how we could improve the quality of the airflow in the future. He gave some ideas and made some suggestions too. Overall, we were very happy with his attitude, knowledge, and cooperation.

I'm satisfied with American Home Shield's customer service representatives. Also, the contractors are usually out pretty quickly. When I put in a claim last week for my leaking hot water tank, the contractor came out and determined that we gotta remove the water tank. I had to enlarge the doorway so we can get it out. They’re supposed to come back out this week and I’m hoping that they come out on Thursday or Friday. A couple of months ago, when my garage door stopped opening and closing, the contractor came out, did some troubleshooting, found that a part was needed and replaced it. He was done quickly and now, it has been working fine.

My last claim was for the furnace and I submitted it online. I've also submitted claims over the phone in the past, and both ways of submission seemed to be working well. Myers Comfort Specialist reached out to me on the day I put in the claim and we scheduled an appointment from there based on my allotted time. When they came out, they had to do an estimation, and then it required to completely replace the furnace. They had to order the furnace and it was done within that week. They got the furnace replaced for me and they were very prompt. It was at a critical time of the year, ‘cause it was getting very cold, so they did a good job. It was a good experience.

Chuck’s Appliance Services came out to work on my refrigerator, washer and dryer. My refrigerator was freezing everything in the back of it. My dryer was not drying and my washing machine was making all kinds of crazy noises, not spinning the water out and leaking. AHS's website is good, especially the part where I picked my washer and dryer. They have a recommendation and you can change it. And if you want to, you can upgrade and pay the difference. There was a whole lot of choices and I quickly picked out the ones that I liked and thought it was easy.

I had problems with my master shower. It wasn't working and American Home Shield sent two contractors. The first plumber that came out misdiagnosed the problem and he ordered a bunch of parts. He was getting ready to tear the whole thing off and replace everything. Luckily, he didn't do that. American Home Shield sent another contractor out just for the second opinion within a day or two. The guy came in and within 15 seconds, I had water again. Apparently, something was just worn off. But the contractors were both nice. My sister has used American Home Shield too. She recommended them to me and I would recommend them as well.

My garbage disposal was leaking, wouldn’t come on, and it was just dead. When I submitted the claim to Home Shield, it was great and someone called me right away. A tech from Loyalty Home Services came over and he was an excellent young man. He was very pleasant, very knowledgeable, and took care of it right there and then. The garbage disposal is perfect now. We're glad we got American Home Shield and everybody who has come out and looked at our problems has been very prompt and very professional.

I’ve done desktop as well as a mobile device when submitting a claim to American Home Shield and the website is very convenient. A wall outlet had gone out and it was excellent interacting with the contractors. Generally, my results with AHS have been wonderful so I’m very pleased with it. I’m very highly satisfied.

I called in a claim to AHS and the reps whom I worked with were very nice. They sent Southwinds Electric to do my fire alarms, smoke alarms and electrical. The tech who came got things fixed in about two hours. However, he couldn't fix one of the smoke alarms because we didn't have a tall enough ladder. I have a very high ceiling and the battery of that smoke alarm needs to be changed. Still, the electrical work he did has been great.

I have been with AHS for three years now and I have two accounts with them. They do a good job that's why I signed up with them. Recently, the garage door remote wasn’t operating properly. I called AHS because I never use the online situation with them. They usually email me back. Now, they call me and give the information over the phone, which is sometimes cumbersome ‘cause I’m busy and working my own job. I like the email system thing, but the repair is being made and they’re doing it within a reasonable amount of time, so no complaints. Ace’s Garage came out and did a good job. The guy, Ahman, was very knowledgeable and executed the request expeditiously and completely. He made some adjustments and got the system going. All parties were pleased.

Four years ago, the house was completely renovated and we have new electrical and plumbing. So, it's in good shape but still, it's 106 years old. Also, we're retired and we can't afford any major repairs, so we thought American Home Shield would soften the effect of any problems we might have. This policy is about a month. We had it previously and that expired but we renewed. When we had problems with both garage doors, I mentioned that when I called AHS but somehow that didn't get translated to the guy who came out. It was a little bit of a surprise to him but he was very courteous and happy to deal with both problems. One of them turned out to be a loose wire up in the rafters and the other one was a programming problem. Everything was fixed and it was not an easy solution, but the guy found it and I was 100% satisfied.

I had a very good experience with SJ Garage Door. They did what they're supposed to do and did a great job on it. It was the first time I ever had to call in and AHS explained to me exactly what I had to do and who was gonna come out. I got AHS because some of my friends had them. They said they had really good success with them, I'm very satisfied with them.

I've been protected by American Home Shield for three years and would recommend them. They have a quick response and are timely.

I’m a Realtor and I’ve heard some good things about American Home Shield over the years. I've been with them for eight months and there was no problem when I filed a claim with them. My case was assigned to Southwinds Electric and their guy came out the next day. He was was professional and fixed the problem quickly. That went well.

Because it was my first time, I submitted the claim over the phone. I tried to do it online and it was too complicated. I’m very tech savvy. It’s just that Home Shield didn’t have the right points for that thing. It was too broad. And because it was my first time, I didn’t really know what I was doing. But following what was on the internet to try to do it, it wasn’t answering my question on what needed to be done.

The guy from Cactus Garage Doors wasn’t very talkative, but he did a good job. He changed the wheel and the garage door started opening. I also asked him to check this thing that you click on your garage inside on the wall to open up the garage door. He said, “There's nothing wrong with that. I already fixed what was wrong.” And every time I press it now, every once in a while, it sticks. I kinda go hunting around. I wanna get somebody out to recheck that. I also had a guy from another company come out and he fixed my kitchen light switch. He was a very nice man. I've had American Home Shield for years. It pays for itself. If something goes wrong, I can call them up and I have to pay the $75 copay, and they fix what has to be done.

I submit claims with American Home Shield online. It seems to work. But I’ve also called. World Class AC came out when I had an issue with my air conditioner not working. They came out within a couple of days. It was within reasonable amount of time. And the contractor did a great job. Everything’s working since then. But we did call them. We have him coming back tomorrow. He fixed the system and the fan wasn’t blowing well. And it’s been that way. We’ve only moved into the house a few months ago and the air-conditioning was never really working well. He got it going and it’s blowing very well. But now, it seemed to be getting dirt, dust, particles, and stuff coming out of the duct work whenever it starts flowing. So I think the duct work might be falling apart.

For my plumbing issue, Kelly Plumbing came out and did the work. They realized they needed a part so they went and got it. I knew they were coming back quickly because they left their tools here. When they came back, they took care of the issue. I’m very happy with American Home Shield. I’ve had them for at least the last four houses. I kept them for the ease of doing business with them and their quickness. When you put a warranty claim in, you could set your clock to it. You get a phone call or a text message from the repair people before 24 hours and you set up a time.

I've been with American Home Shield for more than six years. Their service is good sometimes, but they are working with a horrible company for fixing the stuff. It was the company that came over for my air conditioner. They sent a man that was totally crazy and racist. He came to my house without permission and he didn't ask me what happened. After checking, he was gone on the roof and he said that there was no problem. But my heater is not working. I told him that it could be the thermostat, but he didn't do anything and he left us with the same problem. And I paid $75. He said if there is a problem, call the warranty company.

AHS's claim process has been easy. When the contractor came for my AC unit, he got right to the problem and fixed it within an hour, which was very good. I also felt very comfortable having him in my home. He represented the company. He had a name tag and showed me the company name. I've had AHS for at least 10 years and I've been happy with them. As a single older lady, I'm not able to take care of things myself. When things go wrong, I need to have some kind of protection and to have somebody to come and check on it for me.

Heros Plumbing Service came out for the sink in the bathroom and they did a great job. I've been with AHS for a couple of years. Every time the contractor comes out, it’s been pretty good. They fix what needs to be fixed. Also, the customer service is great.

I've been with American Home Shield for about a year and a half already and when I call them, they’re always prompt to send somebody out to see about the issue. The contractors have been overall good as well. Millennial came out and they looked at my problem. They said the system needed Freon and they fixed it. So, I am satisfied.

We received assistance and everything looks okay. The contractor was very professional. He arrived on time and did a good job. He knew very well how to deal with the issue. I was happy with the service.

I have an HVAC out and they sent two separate companies out to fix. Both companies were incompetent and did nothing. So they said for me to find someone to fix. I did then they said it was too expensive. Now 5 months into this ordeal I do not know what to do. I’ve called at least 50 times since September. Still no heat. I will never buy a warranty from them again. Ken **, Greenwood MS.

I called American Home Shield when I had an electrical issue. I plugged in an air conditioner into the wall and it shorted out my electricity. Half of my house didn’t have electricity. I had someone come out, and they charged me the deductible but they never fixed the problem. I called them, and I never got a response back. I’m dissatisfied about that. The guy who came out wanted to charge $1,800 to fix the problem, and I was not happy with that at all.

Horrible service and lack of competency. I originally submitted my work order for an electrical issue with my garage light in October 2019. The contractor provided me detailed notes as to when they submitted the diagnosis to AHS in October, November, and December 2019. Yet, every time I call AHS no one has any notes and they blame the contractor for not submitting the diagnosis. The light needs to be converted because the part is no longer available and it seems AHS gives you the run around to avoid paying to fix the issue. I recently submitted another order because my AC stopped working. Same thing. I have had to call every day this week and they say the AC company did not submit the diagnosis.

The claim with Home Shield for the dishwasher was fine. I know I’m dealing with an insurance company and they’re notoriously backward and slow. The tech had to come out here, evaluate it, report it, and wait for them to come back and say, “Okay. It’s all right to do.” It slows everything up. The guy was very nice. He explained that he had to wait for his approval. Then, he came out and took care of the issue and everything was fine. But if we have something that we really need to take care of, something that is really broken, then we have to wait through that process. It takes a lot of time and it's very awkward. The time lapse between start to finish is crap and ridiculous. They could speed up the time between notification and completion.

I'm a widow and my mother who lives with me is a widow too. There are some things that we can't do and fix ourselves. I tried to fix the garage door myself and most springs had messed up so there was nothing I could do. Home Shield sent Flash Garage Door Services and they did a wonderful job. The tech was here on time. He called to let me know he was coming and he got here in plenty of time. He worked really fast and it didn't take him long to fix it.

The furnace wasn’t working properly and Air Design AC & Heating was assigned by American Home Shield to take care of it. They were very accommodating, they did a follow-up, and then everything was resolved in an acceptable way. The furnace is fine now. Also, the customer service is very good, and I would certainly recommend the service. I’ve had American Home Shield for a very long time. I am a real estate agent, and I have given their warranty to clients of mine.

I had my air conditioning system installed in May of 2016 and it’s been nothing but a nightmare after the first year or so. I got American Home Shield for a couple of years now, and I’m so glad that I do. When they installed the AC unit, they put a Wi-Fi thermostat with it. In December of last year, the Wi-Fi kept going out. It wouldn’t stay connected. Ultimately, it turned out that the Wi-Fi thermostat had blown a fuse. Ace Heating & Cooling came out and fixed that. Then, it still kept whacking out so they kept coming out, which all originated with the Wi-Fi thermostat, which has been replaced by the thermostat company. Then, apparently, this thermostat blew out a transformer and they fixed that as well. They said it should be good to go now. They traced all the wiring so I’ve been very pleased with Ace. They're not my AC company, but I recommend them to other people.

The contractors recently changed the rollers on the doors, and the gentleman that came was very good. It's just that he said that the rollers on the doors needed to be replaced so I replaced them, but I thought they would be covered and they weren't. It turned into a $700 bill because of the rollers.

I submitted a few claims recently and I prefer to call American Home Shield for that. Everything went smoothly with their customer service representatives. It took Wilson HVAC Company a week or so to come out for my furnace and my interaction with the technician went well. Everything was fixed and is good to go.

AHS provides a security blanket for me and my family if something could go wrong with the house. I’ve had minor things with the dishwasher, the dryer and air conditioners. I had a major thing where my entire heater had to be replaced. And so, it’s peace of mind for me. Recently, my dryer wasn't working. I had a heating element that went out. I submitted a claim online to AHS and the website was fairly intuitive. Everything worked well once I made my claim and they told me who my contractor was gonna be. My problems had been after that.

Rapid Appliance Care came out for my refrigerator. I also have a claim for my oven and it’s still pending. I've been trying to find an oven. They quoted me a price and I have to be in that range. I found one, but it’s always higher than what AHS quoted me that I can use. I don’t know what else to do. I can’t cook for over a year on my oven. So, it’s kinda hard. My claim has been out there going on two years.

Unfortunately, we've had to use American Home Shield a lot. The first time I submitted a claim, it was a nightmare. I probably called off-hours. American Home Shield outsourced everything to India, so the plumber they called couldn’t understand them and hung up on them. I called them the next day and the plumber said they didn't get that ‘cause he couldn’t understand what they were saying. It was not good. The front-end process is a little sticky ‘cause of how they outsourced their customer service. But after that, everything went fine. I called at regular hours and every subsequent claim went fine. AHS have sent good people out here. They really are straight up, and I've been impressed with everyone that has come in the door. Secure Home Locksmith & Safety came out and did what they were supposed to do and they were good.

When our heating unit would not come on, someone came out the very next day after I did the claim with American Home Shield. He was great. He didn’t park in the driveway and cleaned up behind himself. He got it done pretty quickly and I’ve had no problem since. I also have Choice Warranty and I’ll never use them again. They were so horrible that I had to go back to American Home Shield.

We’ve lost our air conditioner in the summer and now we’ve lost our heater in the winter, yet American Home Shield is just putting parts in it. I was under the impression that if something went bad, they would replace it, but that hasn’t happened. I don’t want to go through this again in the summer or next winter. This is not necessarily what we planned on when we paid almost $1,000 for the year of it. I had to take my mom to a hotel in the summer. And then this winter, we had to sleep with space heaters going, which I know was not safe and I don’t think that was good. If we go through the summer and the sucker goes out, I'm gonna be very disappointed. Also, it took the contractor a week to get the heater part in, and we didn’t like that. Other than that, they came right out and put it in. We only had to spend one night in a hotel in the summer, and we were able to scrape up some heaters for this last deal and we stayed in our home. That wasn’t too bad.

I had a problem with the AC as it was not cooling the whole house. I submitted a claim with AHS then a tech came out. He pointed out that some of my windows were open and closed them. Then he turned on the AC and that was it. Everything is fine now. I appreciated AHS whenever I call them and I'm satisfied with them. They send the techs out the next day or sometimes on the same day. It's a good thing and I like that. Everything is also perfect with AHS and sometimes, even on a weekend, I can reach them, which is amazing.

I've been with AHS for a long time. The contractors sent by AHS throughout the years have been good and I'm very happy with them. Air Pro Master recently came and they were wonderful. They were very prompt and very professional when they got here.

Our lights had been dimming and brightening, dimming and brightening, and it didn’t seem to relate to anything that was going on in the house. The tech came out the first time, tightened up some wires, and replaced a circuit breaker. After he left, we continued to have the same problem. He came back and did several other things. He checked several other things too and since he left, we have had no problem. Several years ago, we had American Home Shield. I know the company well. They've been very easy to use. They're very efficient and the problems have been taken care of as quickly as I could possibly want them to.

When the refrigerator was freezing over from the freezer side, the tech who came was able to figure out what the problem was. He replaced the right part and took care of the problem within one day. He was on time, knowledgeable, smart, and quick.

This is my second year with American Home Shield and I like it. It's very easy. There's a lot of the online availability to file a claim and get that started, and have the contractors text me and say, “We have something open on Thursday, does that work for you?” So, it’s convenient. RM Appliance Masters recently came out and they were great. I had no problems with them. They were very considerate and they communicated very well, what time they were gonna be there. And while they were at the home repairing the refrigerator and trying to repair the countertop ice maker, they were very encouraging with my kids, which were asking questions. Strangers need to make themselves at home, which was totally appropriate. We really liked him. We’ll keep using them specifically if the next thing happens.

I had a claim for my clothes dryer, and the reps of AHS were courteous. They sent someone out in 3 days and that contractor had to replace a part that had burned out. The guy who came was very cordial. When I asked some question, he explained it. He also found out that my vent was clogged up. So he recommended it to someone, who came out the next day and got it all unclogged for me. And now, it takes me a third of the time to dry my clothes. I'm very happy with it.

My heating issue claim went very efficiently. The blower would go on but it wouldn't throw any heat. The tech analyzed it very quickly and found out that the pressure switch went bad. He replaced it, and now, it works beautifully. He did a really good job and I really liked him. He was very professional, courteous, neat, and clean. I would recommend him again. Last night was 32 degrees so, I'm glad my furnace was working.

Since I learned how submit the claims, it has been easy. I did my last two claims online. I’ve been satisfied with American Home Shield and they’ve taken care of my issues. The contractors do a good job too. Lubbock A-1 Plumbing replaced the water heater that started leaking. They did it in just several hours, so it was a real good experience. We also didn't have to go without a hot water heater for a day or two.

We had an electrical problem with the dishwasher and American Home Shield sent Hornet Appliance the next day I filed the claim online. The guy was very professional. The dishwasher works now, so we’re good, and hopefully, that repair is what it is.

I’ve had really good experience with American Home Shield. It took Oak Valley a couple of times before they fixed the ice maker. The technician came back three times and finally put a new one in. But I also just got a new washer because it was too much to fix. So as far as the Home Shield, I was very happy with them. I called both those claims in because I was not happy with Oak Valley the first time but when I did an email, I didn’t get an answer back. So I called in and told American Home Shield what was going on. So I think the phone is better than trying to do it online. Things get done faster that way, if I speak to someone and explain in words instead of trying to type in what’s going on.

It took AJ Appliance Repair a couple days to come out, but it was fine. The person that they sent out was very good in figuring out what was wrong with the oven. So, that was the only problem. They weren’t able to fix the problem, so I had no oven. And they knew I needed it before and they promised they were gonna do it before, but then I went home. I just had to cut my turkey up in two pieces and did it in a toaster oven.

American Home Shield has been pretty good. I've been with them going on 16 years now. When the heating system in my house wasn’t working, I called them. Their rep was good and she gave me all the information that I needed. AHS sent out Best Care Home Services and everything’s great now.

The first contractor who came regarding my heating said something was wired incorrectly and attached something, but then Bauer sent their people out and said the air wasn't responding like it should. Comfort came out again and the second guy replaced the board and the sensors. He got it taken care of but I would have thought that was taken care on the first round. The last guy was great and the first one was very nice though. Also, it was within seven days so I didn't have to pay another fee.

The waterline on the fridge where we get water was frozen. I called American Home Shield and my interaction with the rep I spoke with was great. They sent Sears out and they did all they could do.

GE did a good job recently. The tech did a diagnosis of the microwave and it couldn't be fixed, so American Home Shield replaced it. There were several delays on it but it wasn’t American Shield’s problem. They bought it from Whirlpool and Whirlpool couldn't get their ducks lined up. I also wound up installing it myself and American Shield reimbursed me for the installation. Everything worked out fine.

The repairperson was very professional and took care of the issue and was giving me some tips about the correct kind of dishwasher detergent to use, and on getting the most out of the appliance. That was my first and only interaction, and it went beautifully. I have another contractor coming out to look at my cooktop today. So, hopefully, that one will go just as well.

Our temperature wasn't turning hot and when we turn on the shower upstairs, it leaked through the kitchen light. So, it went from upstairs to downstairs. It was crazy. We filed a claim with AHS and our experience was excellent. The part had to be ordered which took five to seven days but it wasn't bad. They've fixed it and it doesn't leak anymore.

Ohohna was sent by AHS when we filed a claim with them for our heating. They found a problem that nobody knew was there. One of our unit's control boards was burnt up. The first time, they put in the new compressor, but we didn't know about the burned-up board so the new compressor went out within a couple days. They then ordered a new one and came back. In three or four hours, they had the problem solved and we were happy with that timeframe. Overall, I'm really pleased with AHS.

We had a plumbing situation. True Master Inc. came out and the gentleman kinda researched the problem and took two tries at it. At first he stayed on the surface, and once he couldn’t discover the problem at the surface level, he investigated a little further into my sewer line and found the problem. He was professional with my home, as far as cleaning up after himself, explaining every step along the way before the work was getting ready to be, and I like that along the way. Also, the whole step didn’t take too long for me, processing the order, calling AHS, and setting up the appointment. Overall, AHS is doing so darn pretty good.

We wanted our locks changed so A Friendly Locksmith came out. The company did what they're supposed to do and the locks work great.

Blue Water Plumbing is amazing. I’ve recommended them to other people. The contractor was prompt, courteous, and had great communication. He even followed up afterward to make sure everything was okay. He was fabulous. He communicated a great time for the appointment. He showed up when he was supposed to. He did the job efficiently. He was clean and couldn’t have been better. I would hire him again in a heartbeat.

My guest bathroom bathtub leaked in the ceiling below and the ceiling in my dining room came down so I filed a claim. I was asked if there is any ongoing damage to my residence. I said that it needed to be fixed sooner than later. The gentleman on the other line understood that it was very urgent so he called somebody right away. Silver Eagle Plumbing came out. They broke a piece and I heard them yelling from one ceiling to the other saying that it’s gonna be a trip to Lowe’s, so they were great. I actually regretted that I didn’t get a business card from them ‘cause the two gentlemen were very commendable. I would absolutely call them again. Overall, a very good experience. It's just that I’m paying for many years and I only had two little claims so far. It would be nice to get a break in my deductible since I'm not a consumer that overuses AHS.