American Home Shield Reviews

The toilet was leaking and I was expecting a plumber to come out the next day after I filed the claim online but he didn't show up. Then they scheduled it to some other day that I was home. When the guy showed up at my house, he was very informative and he did a good job, at the end of the day. Overall, American Home Shield is much better than my last company.

My hot water tank wouldn't stay lit. It was easy submitting the claim to American Home Shield. They got a contractor out to my home immediately. It was like they knew my hot water was going out. They were waiting by the door when I called. The contractor was a great guy. It took a couple of days to approve a new furnace. But he came Friday, and they had it in Monday. It was a great experience. This is my first time dealing with them and I'll be dealing with them from now on with all my homes.

I just wanted the American Home Shield brand name because I heard of them before. I’d be leery of somebody that I don't have a background on. I bought the warranty shortly after I moved into the house because I didn't know the history of the house. I didn't know the owners and I wanted to protect myself. So far, I've been very pleased with my home warranty.

American Home Shield always says, "Go on the web." to submit claims, but it's not that easy. Sometimes there's a need to further explain things or I want to get the reassurance that something is being taken care of. It's not often as easy to do things online as it is to call, but when I phone American Home Shield, I'm often on hold for a very long time and then I get someone I can't understand. At times, I have hung up and called back hoping I get a different person.

ReKey Xpress rekeyed all my doors after I purchased the home. The guy was quick, efficient and knowledgeable. It all went very easy and the locks are in good order. So far, I’ve been impressed with all the folks that have been sent here from American Home Shield.

I called in a service request for the repair of my garbage disposal and that was an easy experience. The tech was good and very kind. He was professional, courteous, and even helped me with the other problem I have with American Home Shield. My garbage disposal now is functional and it seems to be working fine. But I'm still frustrated with American Home Shield from the previous experience which was a sink faucet that they still haven't fixed for me. I'm paying a significant amount of money monthly to have my home warranty fix my appliances and things. When I called them, repair people came out to fix the problem but never completed the task. I've called a couple of times now to try and get them to complete the task and I keep being told that I'm gonna get a callback. But I'm not getting one.

The experience of submitting a claim with AHS was okay. It was for my lights flickering in my master bedroom, my kitchen and my dining room. The interaction with the tech was good too. He was able to do my master bedroom closet, but he wasn't able to do my dining room and my kitchen lights, because the problem didn't happen while he was there. So that threw me off. I still have the problem. It just didn't do it when the tech was here. But the tech was very professional.

Rain or Shine Repair Services came out to repair a refrigerator fan that had failed. There was also a latch piece on the door that had been broken when it was new, and we never knew what it was. The technician was very nice and neat. He seemed to do a good job. He installed everything but the door still wouldn't latch. Other than that, it has been very positive working with American Home Shield. The automated menu when you call them is easy to use.

Our AC unit was on the night before. I woke up in the morning and the house was pretty warm upstairs, in the bedroom and the upstairs area. We switched it off, switched it on again and it wouldn't come on. So, we called Home Shield and they let us know via text, email that somebody would contact us and they did. It was really a very smooth operation from start to finish. I was more than impressed with the process.

I called American Home Shield and got a repair order for the garage door motor that was defective. The process was very difficult. The first person I talked to walked through 1-2-3-4-5-6 steps then went ahead. I needed to give American Home Shield the $100 deductible so I went ahead and gave him my credit card details then he disconnected me. So, I've already got $100 deductible on my credit card and he was gone. I didn't know anything else.

My air conditioner and my heater weren't working. My wife called a claim in to American Home Shield. The contractor was very good. I've called AHS a year ago because the same thing was happening, and everything worked out good.

The Heat and Air Company came for a wall unit of mine that was making some really odd noises. They ordered the parts needed on the 25th of August after they came out and when the parts came in, it was a wrong order. So, we had to wait again to get things going. In the meantime, it was a lot of headache going back and forth 'cause the contractor said they couldn't get a hold of the parts department. He contacted us and I got involved trying to call American Home Shield.

We had a good trust relationship with our realtor and she recommended AHS to us. We recently submitted a claim with them and we did it online. The process was easy and straightforward. Then, the tech who came out wore a mask and everything was good.

I had a claim a couple of months ago with my microwave and they replaced it real fast for me. They did a real good job. When I had a leak in my refrigerator, the gentleman came out. It was leaking from the freezer side. He replaced the heating unit and everything worked fine. He was here last week and then a couple of days ago, it started leaking again. So the part that he put in there was defective. Now, this one is leaking from the refrigerator side. But I've already turned the claim in and he's supposed to be here tomorrow or the next day. The last guy was really good. He did a great job. It wasn't his fault. It's just something else that needs to be done to it that wasn't visible at the time he was here. I’m very happy with American Home Shield.

American Home Shield has done everything they promised. I was having some issues with my dryer not cycling to the heating cycle. It wouldn't start, so I called and talked to a representative. They also have the online option, but I had not set that up yet. For me, it was easier to call and talk to someone. When I called, they were experiencing a heavy call volume, so instead of waiting on hold, I was given the option for a callback. Their system recorded my number, and then they called me back in the expected time frame and got me set up with an appointment quickly.

I had an issue with the hot water heater previously. It was my understanding that the part that was brought to put in there was defective. Unfortunately, I ended up being without hot water for two weeks. But that wasn't anybody's fault. Recently, I got an offer from American Home Shield to have them come and check my heater. Beaches Air Conditioning and Heating was sent out and looked at it. The guy cleaned things out and showed me different things to do. He was great. I would definitively and have recommended putting American Home Shield in place. As a woman who's single in both homes that I was in, there's nothing better than being able to call somebody else in to help with things because I'm not mechanical. It's been a very good experience for me. It appears that the folks that come in are pretty well because I've never felt like I was taken advantage of either, which is really important to me.

Before I got American Home Shield, my AC unit had totally conked out before summer really started and I literally had to pay about $7,000 just to put in a new AC unit. I never wanna do that again. I got American Home Shield so I don't have to worry about outstanding cost and all that for people coming in and trying to take care of my home needs. When it comes to the website, they basically have a whole listing on what could go wrong in your house. It allows me to see that I have this problem with this certain thing. I just had to click on the buttons and send it to them. When it comes to the app, it's very easy. Even if when the repair person comes here is a little bit off, they always have a way of figuring it out. When I put down for my last service, I said that my thermostat was not connecting with my heater.

I called Home Shield on a Friday or a Sunday. Plumbers Inc. contacted me two days later, and then they also contacted me on the day they were coming out. They came out and the tech unclogged the drain. It's going down. I could do dishes. Home Shield is good.

The reps should be more knowledgeable about the contract when people call. To claim an item is not a problem with AHS but replacing things is slow. They should speed up the replacement process. I had an issue with my refrigerator and the replacement has not been done yet.

American Home Shield was on the house when I bought it. I’ve paid for the policy since then and it's been a good buy for me. I kept AHS because I have an older house. I had the water heater go out when I first came. I like AHS and I've been very happy and content with them. They respond very quickly and I’m familiar with the vendors they use. These are local people and they always do a nice job. Whenever I have a claim, I call and it's one of those, “Are you doing this? Are you doing that?” And I push the button. They ask for either my birthdate or my address. The process is quite simple. I talk to somebody and they tell me someone would contact me within 24 hours and they always have when I've had a problem. Shields Plumbing was one of the contractors I had. They're very smart and their guy knows me. In three years, I’ve had them over thrice. There’s something that goes wrong between here and the sewer.

The work was on a refrigerator. I got a contractor right away when I filed the online claim. Express Appliance was good. They were busy so it took them so long to get here. But once they got here, they wore masks and were professional, efficient and proficient. They fixed the refrigerator the first time but they didn't correct what was done because the refrigerant was leaking out and they put in more refrigerant. Then in about two weeks, that ran out. They have to do a special job on it too. They found a leak and to correct it, they had to do something else and it had to be approved by American Home Shield to finance the appliance.

My washing machine wasn't agitating. The 4A Appliance Repair tech contacted me the next day after filing a claim with Home Shield. The lid switch of the machine was broken and he fixed that. He was very kind, courteous, and safe. I would suggest him over and over again. I had problems with American Home Shield in the past, as far as getting somebody out here quickly and submitting a service request. But 4A Appliance Repair was wonderful when they came out.

My ice machine wasn't working. American Home Shield said it would be within the day that a call and a schedule would be set up. I got a call the same day but we had to schedule a few days out. A technician from AT Appliances came out last week to look at my ice machine. He was really nice. He had a mask and booties on. He was on time and he did what he was supposed to do. He even went above and beyond. He checked to make sure that all the handles were tight and checked everything else on the refrigerator. I was very satisfied with him. We got American Home Shield when we bought this house. We just renewed it because it was worth the money. If something like this appliance goes out, it's worth the $75 to have someone of that caliber come out and look at our appliances. It's time-saving and it’s money-saving.

Overall, American Home Shield has been great. Filing a claim is fairly easy. I tend to use the mobile app and go through that route. However, I'm not a fan of some of the providers so I'll call in and ask for them to give me someone different but to get in contact with them this year has been hard. I imagine it's because of COVID or they didn't have the bandwidth to support the number of calls they were getting in at that timeframe.

I called American Home Shield for an issue on my refrigerator. They assigned me to someone first who wasn't available for two weeks, and then I called back and had to cancel that and reschedule, so it was okay. They referred me to Appliance Worx. They came out, determined what was wrong, ordered the part, and then they came back and replaced my icemaker. They were very courteous.

I'm satisfied with American Home Shield's service and their website. I had my AC unit checked to make sure. I was going into the winter season and I wanted to make sure that they were running properly. It was a tune-up on the AC unit. The contractor was great. Everything was good. When you go from season to season, you wanna make sure everything's running properly because it’s not fun to have no heat. In the past, I had another company. I went back to American Home Shield because they were a lot more dependable than the other companies that I've used.

I've had to use AHS a couple of times and I'm glad I had it. But I had to wait on hold a long time to get through to a service rep when I had a claim for my dishwasher. When the tech came out, he was excellent. He said he was going to submit the request that day and that I should give him a call if I didn't hear from American Home Shield. But when I called asking for a service status, I got the recording so I just gave him my account number. I received a message that said, "You have two.” One of them was for a washer back in a long time ago and then the second one has been canceled. I almost had a fit right on the phone. I finally got ahold of somebody but I could hardly understand her. I'm wearing hearing aids but her accent was so, so pronounced. I had a real hard time. I mentioned that to her too and she apologized that she's been having complaints about that.

I submitted a claim to American Home Shield for the icemaker and the technician who came out was knowledgeable, knew what he was doing and explained along the way. He got the icemaker working that day but he detected an issue with it and had to order a part. So he came out a week and a half later to replace it. I’m very satisfied.

Our furnace was dirty and it wasn't working properly. The representative I was speaking to took care of what I needed. They got in touch with the heating and airconditioning people near me who they used all the time. The appointment was set up in a couple of days which worked out really nice for me. The technician from South Placer Heating and Air came out, opened up the furnace and looked at it. He made sure that everything was in good working order. He cleaned it up and found that a part needed to be changed, so he changed that part. It’s working beautifully now. Overall, it was a very easy experience with American Home Shield.

Sometimes, it's hard to get somebody at American Home Shield, but it's okay. I'm very pleased with them. I had Higginbottom's before for the air conditioner and I liked the technician. He went about his business and did what he had to do. I had no trouble with him. The AC is fine. I live in a condominium and it's on the roof, and I'll take his word for it. I should have asked him to put on a piece of paper what he did because I'd like to have it for my record to know what was done.

We had a sewer leak under the house and I had a good experience submitting a claim with AHS. But they outsource their calls and it was frustrating talking to people that sounded like robots instead of talking to somebody that you could talk normally to. I was trying to get the girl to understand what it was that I needed fixed and she kept asking me where underneath it was leaking. But I told her five times that I didn't know where it was leaking. Other than that, she was pleasant and trying to be very professional. Everything went great, too.

My furnace wasn't working and I didn't have any heat. I have a brain tumor so my body temperature drops below normal quickly, so the heat was important to me. American Home Shield said that they would take the claim right away and someone should be calling me. About 30 minutes later, they had a person that they had sent my claim. They called me right away and sent someone out that day.

You wouldn't believe what American Shield has done for both of the houses that we have. We've had a water heater replaced in the last year. Our refrigerator was refixed. Our dryer was replaced. We had problems with our pipes in our shower, and our air conditioning in North Hollywood. Everything went crazy this year. Because of the COVID, we were home more. American Home Shield was called for the policies for both houses at least 20 times. Each time, they did an incredible job. With the shower that we had, there were some problems because the shower stuff was made in Germany, and they couldn't get the parts. They had a hard time getting parts. They kept sending technicians until they got the right technician to know what was going on with that. They did not give up. They fixed it. They paid for it. It's been a good experience.

The gas furnace wasn't heating. It was very easy to file a claim and it only took a couple of days for the tech to get here. They had to get a part for it. And the furnace is about 50 years old. So it took a while for them to get the part in. But we were satisfied with the time that it took. The tech was very good and very polite. He wore his mask and he took care of everything. The furnace has been working fine since. I appreciate American Home Shield very much.

The last people I had here for the furnace were very nice and very good. I called Home Shield on the phone for the furnace. They called me back and told me who was gonna fix my furnace. Then I called the people and the guy was out here the next day. They went in there and fixed my furnace. But the furnace started doing the same thing again. So we called them back and the guy come out and finally figured out what was wrong with it. It's working great since then.

Making a claim with AHS was very easy. The contractor contacted me for the scheduling, so I didn't have any problem there and the techs showed up on time. They were very thorough, gave us everything we needed, and were gone in a very short amount of time. They said everything was fine, the system was working correctly, and to just do another another springtime checkup when it was time to do the air rather than the heat. Other than that, we had a bad experience with another provider. It was a plumber so it was a different issue. AHS should have a better vetting process with the companies that they contract with. But despite that, we haven't had any issues with AHS and the service is worth some money. We would have paid a lot more out of pocket for the work that we've had done than the deductible that we pay when somebody comes out. So I would suggest the warranty to anybody, especially if they're buying an older home.

I've had AHS on multiple homes now and they are always on the ball. Only once did we have an issue of a no-show, no-call. Other than that, they have always been able to get contractors out to fix our issue within 24 to 48 hoursor at least a call back to schedule the fix. If not, they come out within a couple of days to fix it. We really enjoy American Home Shield's service.

I had a problem with the heater. I went online to submit a claim and American Home Shield recently added a new feature by which you can choose which vendor they're going to use as opposed to one they assign. For this claim, I was able to choose my own and I had a good experience. I also had several good experiences with American Home Shield, but I had two notably bad experiences. They both had to do with the vendor and that was why I was very glad they've added that feature of being able to select your own. With the AC system, the people they sent out were dishonest and overcharging. And they passed some of that onto me because of the way they did things.

The tech that did the tune-up was very thorough and did a great job. There was a crack and he said that carbon monoxide could escape from that. I had a service prior to that where that was the concern. He said it had cracked even more. He took all the things off and showed me where there was even more rust in the cracks. I called American Home Shield. Initially, there was an issue because they then wanna give me to a whole another company, and I was like, “No. We're not going that route.” I was able to stick with Frog Pro, and they came in and replaced the furnace, and everything's worked out pretty good. I had to call them back and they came very quickly to address the concern I had. So, thus far, everything's worked out very well.

We had a backup in our basement that was coming out of our sewer drain. We just had our Sewer Lateral Program, cleaning out and making sure everything from our sewer lines to our foundation of the house was unobstructed with anything and they replaced any broken pipe, so it was surprisingly odd for us to have a backup. When the techs came out, they took a look at everything. They cabled through the line to see what was causing the blockage. They found what that blockage was and identified the fact that likely it was something that our county's Sewer Lateral Program really should have repaired in the work order that we just had done.

Our Samsung dryer burned out and we had a technician come out to diagnose the problem. He had to have an electrician come out and fix the problem. Then, he came back out again to finish the project. It took a little over a week for the process to end but everything is great now. It was awesome dealing with him. Our previous homeowners left us with some old appliances but put everything under a home warranty as part of our agreement to purchase the house. So, we started with American Home Shield at the end of June, when we moved into the home. And the techs had to come out to repair a refrigerator, repair a dryer, and repair a refrigerator again. The people who came out did great work and were all very nice.

We've had American Home Shield for at least 20 years. If you're somebody who doesn't have a lot of spare cash all the time to fix major things that can go wrong, you worry about that. But having American Home Shield, I don't worry about it that much and that's worth a lot to me. I'm trying to do better, but it helps that I know that that’s covered. 90% of the time, I'm very happy with them.

I had a claim to American Home Shield for an AC issue. Crispy Air & Heating was sent out and they said there was a failure in the coil. It took them about a week to fix, but that was because they had to order the replacement coil. So, to the best of my knowledge, they responded in a timely manner, considering they were a little bit held up to this day and age by parts. Everybody's having parts issues. Other than that, everybody in this day and age is short of talented craftspeople and so, sometimes, that's an issue. But the last few times, they've sent good folks. They've been congenial, attitudes have been good, and they fixed the issue, and went about their business. When the contractor came and worked on my air conditioning out here, we were still in the high 90s, low 100s. That's never fun to be working out in that. But they had pleasant attitudes, did their job, and got in and got out.

I had a refrigerator where the freezer stopped being cold, and the contractor came out and diagnosed it as needing a new thermostat. They ordered that and came back the next week and installed that. I also had an issue with a cooktop. It was a built-in downdraft kinda cooktop, and the venting system stopped working. The contractor came out and assessed that. When they tried to order parts, they realized they couldn't get the part. So, they just referred me back to American Home Shield. They went ahead and helped me order a new cooktop, and then Greenway came in and installed it.

It's been good to feel that I have somebody who could help me source contractors efficiently and fast, and that somebody knew that I had some coverage against major costs. The protection in that regard minimizes my risk. When we were having troubles with a AC unit not cooling, I went to ahs.com and it was easy to use. I've been on it before and it's pretty easy to look up your contract. I was notified I would hear from the contractor within the next day. I did hear from them that day, and I scheduled them to come out the next day. When they came out, they were cordial and punctual. They found the issue. I appreciated that the tech isolated an issue that was triggering the unit to switch off. He was able to isolate that pretty quickly. He was fast and smart.

Our furnace wasn't blowing hot air. It was a chilly time, but the contractor that Home Shield used was great. I used Home Shield's online process then somebody got in contact within 24 hours. The tech from Leo Smith came the same day, looked at it and fixed it. And then the next morning, it was doing the same thing. Andrew left me his card. I called him up and he suggested I just unplug the furnace and plug it back in. I did and it started working again. We had a talk about some parts that might need replacing because I was worried, coming into winter, that it might be a chronic problem.

Lee's Heating & Air called and told me they were running late. They asked if they could come out on a different day. It was fine. They were very professional and on time when they came out. The tech was a very nice gentleman. I had a couple of questions and he answered.

I had a double oven and the thermostat on both of them was not working. It would heat up, and then the temperature would drop 100 degrees. Supposed you had something in it that was cooking, it never got done. But it was fixed. The guy did a good job. American Home Shield has a pretty simple claim submission process. They're overpriced though. And on major appliances, they're not willing to replace them like they should. I have a friend that’s involved in a dispute with them right now. They refused to replace an air conditioner, and it really bothers me because I have one that is very old. If I'm gonna be paying monthly fees for them to cover things and then they don't cover something that's big, I'm not happy with them at all. With smaller things, a couple of times, it would have saved money if I had just gone directly to the repair person.

I filed a claim to American Home Shield regarding the leak on the ceiling in the bathroom and another one for the leak around the kitchen sink under the food disposal. Somebody from USA Plumbing came out and he was good. He had to replace the food disposal so I have no complaints about that. He fixed the leak in the bathroom too but there was drywall to be cut out and a different party came for that. Everything has been working well. It has been a positive experience with AHS. I was able to get the request put in easily online and the appointments were scheduled within the timeframe that was committed to. Also, people came out on time.

I originally called to have some faulty wiring that was done in the home looked at as well as correct some lighting that was flickering. Submitting the claim to American Home Shield online is good and easy but doing it by phone is okay too. The person I spoke with didn't speak English too well and I was a little confused about whether or not the services would even be covered but she was friendly. The tech was very timely, professional and clean. I'm still doing some service requests with AHS, so it remains to be seen whether or not they cover everything that it seems like they should. But based on this experience, I would recommend AHS.

Our freezer looked like it had broken again. Caltech Appliances came out. I went to show it to them and it was fully working. Then one of our children just simply left the freezer open slightly and it had defrosted, and so, it wasn't anything that the previous person had done wrong. It was just a user error. They were here quickly, they were very professional, and they left. Other than one or two times, the people that AHS had chosen had gotten out in a very timely fashion. They’ve got the work done quickly and they have not cut corners. I was always concerned that we would get somebody out who'd just continue to fix a broken problem rather than replace a unit. When we've needed a replacement, AHS had done that. Overall, it's been a great experience. American Home Shield has fixed everything we needed fixed so we’re very happy.

The tech from the first company that American Home Shield sent out blew me off. He didn't do anything, although he kept saying that he did, but they charged me a fee for him coming out. Then, when Home Shield pressed him for documentation, he submitted some false documentation, which says my claim was not valid and that it wasn't covered. I had to call Home Shield back and petition. I kept complaining about this guy not doing what he said he was gonna do in the contract and it fell on deaf ears.

My water heater was leaking and I was panicking because the water was gushing out of the sink. There was a spraying fountain going under that thing. So, I got my neighbor and we closed the main water outside. American Home Shield scheduled me somebody who called me back, and called again before they came. He was the friendliest and best plumber I ever experienced. I was very happy. He was amazing. He had with him an apprentice and the young boy knew everything already. I said that he was a smart child because we need good people who could do labor like this. We don’t need any more people sitting on the computers all the time. Since the repair, everything is fine.

I've been a member of American Home Shield since I bought this home, which is over five years, and I've called them thrice. The latest one was for doing a furnace checkup. The technician did a nice job and the price was reasonable. It was a quite positive service. I did not have the same experience when I called with a problem. The first one was with my pool. I paid the deductible and the technician came out. They spent five minutes looking at it. They said that it was an outside product and there were some mice in the area, and they don't cover anything that's been in and around rodents. So, they refused completely to serve us on that case. The next time I called was because one of my air conditioners broke. It took 60 days to resolve. So, I would give AHS an absolute zero on both of those occasions.

Our AC stopped working. Submitting the claim for it with AHS was super easy. The tech was very professional. He explained everything, figured out the problem and fixed it. I am a satisfied customer of AHS.

My AC unit was freezing over and it wasn't blowing any cool air. I went online and filed my claim. American Home Shield's website was very easy to use. Within 24 hours, I was to receive a call but I received it earlier. Guys from Butler's HVAC Service came out. I got a range of three hours for when the tech would be coming. They texted me 30 minutes out before he came. When he got there, he checked out everything and told me that was going on. Everything was good to go. But I had to call again because there was an issue the first time. That was corrected but the tech couldn't duplicate what had happened. It was one of those fluke things. The issue happened again so the tech is on the way out again today.

For me, AHS is working. I usually call in if I have a problem and everyone is always professional. I also don't have to wait on the phone for a long time. The guys that came out recently for my claim was very professional. They did the job and then left.

The AC wasn't working well. Someone came out but the issue hasn't been resolved yet. We were told that they're gonna come back out and fix it. I had a good interaction with the techs. They were nice people.

We scheduled a health check and paid for that. The tech came out and checked. We have dual system. In one system, a capacitor checked bad. So I asked him to open another work order, and go ahead and replace it. He replaced that and the system works like a champ now, so I'm kind of satisfied on both the preventative work order and the replacement of the capacitor. The tech was very personable and he knew his stuff. He had the tester electronically and kind of wrung out the system. I was looking over his shoulder the whole time because I kinda like to learn and ask questions. He was great.

The spring broke on my garage door opener. I called Home Shield, and then they called Flash. Their guy came out right away and fixed the issue very quickly. He was on time, very personable, very proficient, and very efficient. He went out within an hour. Then we got the car out of the garage again.

I had an issue with the stove so I called my insurance and they contracted Sears to replace the top. When they came to replace the part, they broke another part when they were installing it back. When they put it back together, one of the corners cracked. I called American Home Shield and they sent Sears. And Sears said that I have to call my insurance back. They gave me an appointment for tomorrow morning. Sears is coming back but their guy said that it was cosmetic and it is not affecting the performance of the appliance. I said that I didn’t care if it was cosmetic or not but it wasn't like that before they came. I don't care who pays because I have my home insurance but somebody needs to replace that part. Still, I like American Home Shield. I have good experiences all the time except this one.

I heard about Home Shield from my daughter. Recently, the toilet won't flush and I knew it is covered by my contract. I called Home Shield for it. Street Plumbing & Rooter was sent out and they were very good. I'm still with Home Shield because I'm happy.

My washer came up with an LE code. It was working off and on, then, it just stopped. So, I went ahead and put in a request with AHS. They sent out somebody and when they came out, they said what was wrong with it and that it needed a part. They said they would have to order the part but a couple of days went by and there was no answer. It had been a week, so I called them and asked what was going on because the system said something about the claim being completed. But they said they didn't know. So, we all made telephone calls and in the end, AHS re-issued another technician. The original people was confused.

A technician came out to do the annual furnace service. He was a nice guy. He discovered that the furnace needed a circuit board replaced. So he's coming out on Monday to do that. that would be the second service call I put in related to the furnace. Overall, I'm happy with American Home Shield. We've had a couple of other claims. We've had the furnace services last year the same way without a second service call on it. We also had something to do with the refrigerator and a couple of other calls.

American Home Shield is a good company to work with. I had a broken ice maker and did a claim online which was easy. The contractor who came did a good job. They had to order parts and it took a couple of tries to make the ice maker work right. Everything's working now.

We have Total Air Care come out to do a bi-yearly service for winter for our units and we paid for that initially. But then the guy found an issue back in one of our caps on our actual AC reservoirs outside. I put in a request for them to fix that. He was able to fix that and fill one of our units with Freon. They did a good job. They alerted us of the issue and fixed it, and after that, they made sure that we understood what work was done and that it was fixed and the system is good to go.

There was an issue that I had with my AC a couple of months ago that took two months to fix. I live in Florida, so it gets very hot. To be without AC for two months was not the best. They just said that they were waiting on the parts. The part was on backorder. There might be a way to get the part from somewhere else that had it already. But they just waited it out until whenever it came in. Recently, I had another claim for AC, the one from Airpro. That one was fixed right away 'cause the guy that came, the technician, he already had the part with him. So, that one was fixed the same day. That one went perfectly. I put in the request, and then the next day, the guy came, got it fixed.

I had AHS for a year, was paying around $66/month. After a year my rates increased to $86/month. I called to cancel because of the increase, they offered to keep my rate the same at $66/month if I didn't cancel. They said 'all policies increase after the first year, that's our policy'... Next month, I see I'm charged $86, so I call again and they said whoever told me that pricing 'isn't allowed to do that' and thus I was going to continue being charged $86/month. I cancelled the next month and found that almost all of their competitors are between $40-$50/month. I don't recommend AHS based on this pricing experience. I don't think it's good business practice to not enforce something that they tell you that they will do, especially in regards to pricing. If an employee made a error in telling me pricing then they should still honor that error.

I'm so glad that I got American Home Shield and I have been telling other people that I know and friends of mine that own homes that they would need to get AHS. My wife and I bought a house and the heater wasn't working very well. It kept shutting off and I couldn't understand why. But I thought about not calling AHS because I thought that they would think that we were gonna abuse them because we just got this program. Then about the third day that it was cold, I didn't care what they would think and just called them. The lady that I talked to was really nice.

Recently, they've been trying to assign out of town contractors to service items in my home, which caused a significant delay over the summer with getting my air conditioner replaced. I called them last week for a hot water tank and they tried to again assign an out of town contractor, until I requested an in-town contractor. But I don't understand why a contractor two hours away is being attempted before a contractor that lives five minutes from me. Other than that, they’re okay. Once the contractors get here, they do wonderfully. They're very professional and courteous. They always resolve the issue quickly. The warranty saved our family thousands of dollars.

Everything went great with our recent claim with AHS for our AC. We turned the claim in on a weekend. Monday morning the tech called and he came. I called them before he came out because we got it to come on by doing the reset buttons and flipping the breaker on and off. He serviced the unit and looked at it. He said, "It's not doing it. I can't tell what's wrong with it. But if it's going to happen again, hit the reset button.” He took it all apart, put a little lube where it needed to be and did a few things. He said it's covered for 60 days. They'll come back out if anything happens to it. If it's over 60 days, we'll do another service call. We hadn't had any cold nights since then. He was really nice and courteous. I liked him.

We had a couple of issues with the range. The self-cleaning would not work and two of the stovetop ovens wouldn't stay consistent as far as temperature. The gentleman from David Swann and his apprentice ran some checks on it and told us what they determined what was wrong. They were very professional. They knew what they were doing and their troubleshooting was exemplary. The range was almost 12 years old and we were up to almost $800 in the repairs. So, we had a choice between getting the repairs or doing a cash-out. So, we went with the cash-out. It was a little bit less than the repair cost. But with what little money we had to put out, we went and picked a better range unit.

My wife had American Home Shield a long time ago and I continued it. When I had a service request, they sent out YAZD Mechanical and they were fine. The only thing is American Home Shield should make access to them easier for the consumer. They can be accessed online but it can be very confusing. When you have a problem in a house and you wonder if that problem is covered or not covered, there is no way to easily have an answer. If you try to contact American Home Shield over the phone, it is impossible. You almost wish not to have the home warranty. You can just call a plumber and say, "Come in and I'll pay you for your services."

ATR General Services told me that I had one of those reusable filters that I needed cleared up, washed and dried out. Everything else was okay. They were good. In fact, I sent something back in to tell them how great they were. American Home Shield has been good too. They've got their little kickback on it sometimes. If something has to be replaced, I end up spending some money out of the pocket. That's the only one we dealt with, but I've seen quite a few of home warranty companies out there now. I thought I might go to another one, but I said no. My wife said she'd want to stick with AHS.

Our experience with AHS has been better than when I had it before. They're a lot quicker and they're handling things a lot better than they were. When I first got the house, we waited the entire summer for the ducts to get fixed. We had no air conditioning and it was just miserable. It was nothing but calling in, waiting on hold for two hours, nothing being done. I begged the contractor. I don't think he did what he said he did underneath the house 'cause he didn't bring the proper material. There should've been a follow up because there was a lot of complaints about his company. It took at least a year to get that completed. The reason that it took so long, they finally hired another company, and when the guy went down there, he said nothing was done. But I just had a plumbing service call recently and the plumbing has been very reliable.

When you call American Home Shield, it's hard to communicate with the person on the other line sometimes. It makes a big difference when you call somebody if you need some help and you cannot understand what the person you're talking to is saying. They don't understand you as well. Communication is everything when it comes to doing business. When there's lack of communication, the business is not so good. Also, the contractor they sent the last couple of times was not very good. On a different note, I called American Home Shield two months ago and told them what problem I was having with my washing machine. They contacted Sears, and they sent them to the house. The repairman opened up my washing machine and found out there were some debris that were stuck inside. He cleared it and it was fine. He was good. I liked him.

American Home Shield moves very quickly. I placed the order and someone came out within three days and got it fixed, so there were no issues. It was a good experience.

Our heating was not coming on at all and All Tech Air figured out the problem and fixed it. They were very efficient and did well.

We were with First American before, and I hated them. One of the people I worked with heard me griping about it and I said, “Well, if you got somebody better, send them over,” and they gave me American Home Shield's name. So far, it’s been fabulous. The first claim I've had in a very long time was when my dishwasher wouldn't fill with water at all. I called them on Tuesday, and the contractor came out on Thursday. My husband dealt with him and did not say anything bad, so it was good.

I've had two claims with AHS recently where they sent out Potter's Plumbing. They replaced a toilet for one of my claims, and on the second one, they repaired a broken line. The techs came out on time, got the problem solved in a timely manner, and had everything they needed on their truck. They were in and out and everything went fine. They techs were also professional and friendly. I got them coming out again today for a pump that went out over the weekend, so I'm keeping them busy. I'm glad I have AHS and I like knowing that the warranty is there if I need it.

I had a leak claim and it took about five days for the tech to come out. It worked fine. He did great.

Our toilet downstairs was leaking. A plastic gasket broke. We called American Home Shield to request service and their process was fine. Someone from K&K Heating & Plumbing called the same day. The tech was courteous and clean. He fixed the toilet the same day. It was absolutely awesome.

The guy was fine. He came, did his job on the dishwasher and left. Everything after that was great. American Home Shield gave me a check. I went and bought a new one and had it installed. The experience was simple and streamlined.

Ace's Garage Door Repair came out for a rental unit that we own. The tenants reported to the property manager that the garage door was malfunctioning. So the property manager notified American Home Shield. They sent out someone from Ace's Garage. He said that about three different lots of parts needed replacing. They’ve worn out and they aren't covered under American Home Shield. I went ahead and paid the bill myself. I understand that it's normal wear and tear. But the thing that annoys me was I was told that there wouldn't be a service charge. American Home Shield sent me a bill for the $75 service fee. The first time I called, I spoke to somebody who said, "Oh, once we sent the technician, we can't waive the fee." I asked to speak to the supervisor. He spoke to the supervisor and brought back a message. The supervisor said the same thing. I said, "Well, I'd like to speak to him myself."

I had a problem with an outlet in my backyard. GJC Electric was dispatched and they changed the outlet. It was simple. I'm super happy with American Home Shield. This is the third year that I'm with them and it's a super good cost-benefit. They are always there when I need their help. I also like to do appointments through the website. It's really helpful for me.

The door of the microwave came off. I called AHS and they sent somebody out. The tech had to order a part. He was here for an hour or two. Then he came back a week later because I had a meeting the day that he was gonna come back. So we had put it off to the next Saturday. He was very knowledgeable and he had great customer service. I would definitely use AHS again if I had to.

Interstate Heating came out to fix our toilet. The contractor was fine. He was a very nice young man. It did work nicely after he left but I'm going to call again because we have troubles with that toilet again. But overall, American Home Shield was timely and courteous. The people that they've sent have all been very personable and polite. I have quite the household but they didn't disrupt anything. They were orderly and clean and left the bathroom intact. I didn't have to clean up after them. I've been very pleased with the service.

American Home Shield sent Standlee Heating and AC for a preseason check. The tech was friendly. I was gonna have him put in a new thermostat because mine's really old, but he didn't have them. The only problem I have with American Home Shield is getting through to them.

My management company calls Home Shield whenever there's a problem and someone gets dispatched. The most interaction I've had is that we had to have a plumber come out four times for the same issue. Every time I talked to them, they would say I have to reschedule it with American Home Shield. That was kind of a pain. Other than that, it's been really good. It's pretty nice having designated subcontractors, like another layer of protection. And it's nice insurance for unexpected things, especially since my property is a fourplex and it seems to get a lot of use from its tenants. Things break quite regularly.

A friend of mine used to have a home warranty with American Home Shield. I used to have a different company before and he said to try this company. I googled it, looked at the reviews, and I liked the price. Then I had to sign. Recently, the people from So Cal Appliance came and served the refrigerator. They were really professional, helpful, awesome, and on time. I liked the service they provided and they got the problem fixed.

Street Plumbing and Rooter did a really good job on our leaking bathroom toilet. The toilet leaked into our downstairs neighbors bathroom. The techs took a look at our apartment, then told us the way they would diagnose the issue was to go downstairs and hear for drips. We flushed the toilet a couple of times and we found the leak. Street Rooter took our toilet out, replaced the sealants, and then put everything back together. The techs said that the toilet shouldn't leak anymore and that we should not put the silicone sealant all across. Instead, we should leave some of the sealant at the back so that if it leaks, it leaks into our place first, then our neighbors. We were so glad we had American Home Shield to help us out. This was such a huge issue that we couldn't have done on our own.

It was a great experience. I filed a claim for an electrical issue and the guy American Home Shield sent out was great. He got it fixed in 10 seconds.

Patriot Plumbing came for a leak behind my water heater in the wall. The plumber had to come back twice in the same day. He said that he couldn't get to the water heater because the washer and dryer was in the way. I had to get somebody to move it because he said he couldn't. After that, the plumber fixed the leak.

The tech did the work as they were supposed to and the faucet is working good. But the check Home Shield is supposed to send for the replacement still hasn't come. Other than that, I've been very pleased with the company overall. We had a refrigerator fail and it needed to be replaced. They sent a sizable check for that and that was very helpful. They've done good service and they do what they promise. It has helped us take care of our home.

Overall, I'm really happy with AHS. They've treated me well for almost 21 years. They always respond quickly. I would recommend them to anybody. But I don't like the overseas call centers. The people are nice, but they can't help you. All they could do is take your claim number down and pass it on. I asked to speak to a manager but they refused to get one. Then they came back and said they were in a meeting, which I didn't buy at all. They promised somebody would call me Saturday. But they never did. The tech that came was excellent though. He's an apprentice. His boss finally came out and they got the AC fixed.

We were having trouble with the garage door opener having some intermittent problems with it opening and not opening. So, we called American Home Shield for service. The tech came out and went through the unit, and found a blown capacitor inside the unit that needed to be changed out. He took care of that and fixed the problem. Having American Home Shield is a great value.

The techs were pretty professional, except for the first one that came in. That guy didn't know what he was doing. Overall, everything was perfect. But the downside is that I still don't know when the parts are coming in for one of the appliance. They should have a more quicker and streamlined process. I had to jump a lot of hoops and do a lot of follow-ups. But at the very end of the day, I'm satisfied. AHS was very professional and they were more than I expected.

I had a claim to American Home Shield for a washer-dryer. There's a part that’s on order that has not come in yet. The tech was very nice, very professional, answered all of our questions and seemed to know right away what was wrong. He was extremely helpful. It's just that I thought it's difficult to understand everyone I've called this time. They're from other regions or countries but we got through it.

I’ve had PJ Appliance come several times here and I wasn't ready in terms of unplugging my refrigerator like I should, but they’ve been working with me and very courteous with me. They keep me well-informed and they’ve done a good job on the on-time appointment and the flexibility. Today, more parts had to be ordered but I’m okay with that. The claim has been open about three weeks but it has been extended out a lot because I wasn't ready to have the repair completed. American Home Shield’s service is very beneficial to me. I have used it several times and it always comes through. I've only had one issue where they didn't cover the item but it was because I did not get it authorized. I went outside the service area.

I sent in the claim, and American Home Shield was very prompt in getting it set up and getting someone out. They're fast, efficient and professional. The technician that came out was also very professional and got it taken care of in a timely manner. That same week, I had an electrician come out as well for a faulty light switch. It was something small. He came in and put a new switch in. He took care of the problem and it was done in 20 minutes. It was excellent.

American Home Shield has been pretty reliable and effective. It seems to work okay. My most recent claim was for some backed-up plumbing. I put it in, initially, online. Then, I spoke to somebody there. It was a little hard to get through to reach somebody. But it was pretty easy to do online, as long as it fits within one of the categories there. The contractor was really good.

The first time I had a claim was really tough. It took from August to November to get a new washing machine. But when the dishwasher wasn't getting the dishes clean, the rep was very friendly and knowledgeable. He informed me that it wasn't a dishwasher problem so much as like a hard water problem. So he gave me suggestions of what I could do in the meantime while I was waiting to get the water softener fixed. The claim before the dishwasher was pretty awful. But I've spoken with a few people about it and it's been resolved.

There were some exposed wires in my basement that were touching a metal rod and it was causing sparks. The technician GJC Electric came out and he was able to secure the wire that was hanging and separate it so that it no longer touched the sparking spot. There were also some other things I showed him in my recommended home inspections report that he said was not covered, but he dealt with the problem at hand, and I was fine with that. Everything's good. The claims process was okay for the electrical work, but I still have an outstanding claim with American Home Shield.

There was water leaking from our ceiling on the main level and I had water spots all over my ceiling. I called AHS to let them know that and the claims process was pretty easy. But holding on the phone and waiting for someone to get to servicing me was the longest part. I was on hold for over 30 minutes, then I had to keep calling back. Then, they told me who they were sending my request over to and when I should be expecting a call from them. And when the guy from Performance Plumbing came out, he did a great job. He was really knowledgeable in his job and he was polite. So, that was a plus. But a couple of days after he came out, I had to call because the water started leaking again. The tech took care of it and he was really sweet. He did his job and now, there's no leakage. I would also recommend for others to call and get the service with AHS.

The tech from Vail was doing the heater check-up and he found that one of the capacitors was not 100%. It was well on its way to becoming bad so he replaced it. Everything was fine with this claim but it was not that great of an experience with the plumbing guy from Taz. If I have any more plumbing issues, I don’t want them. Still, people should get the American Home Shield warranty. My mom owns the travel trailer that she lives in and I don’t know if AHS covers travel trailers, if it's almost permanently set but I told her that she should probably look into getting the warranty. When things happen, it’ll be covered and she will be able to care of it without having to spend a whole lot of money.

American Home Shield has been great in the times that I had to use it. I'm currently out of state so my wife dealt with AC Rescue when they came out. She told me that it was a great experience. They called when they were supposed to and they showed up when they were supposed to. They came in and gave her the info that she needed to hear. They fixed it and everything was great. American Home Shield was very beneficial for us. It was very easy to file a claim. I went online, logged in, and put in my information. They were able to fix our AC right away.

My icemaker wasn’t working. The rat ate my wire. I called Home Shield for that and it was easy. They replaced a part, and under, there was another piece that's connected to it that was old. They replaced that too. And I already had the parts delivered. Home Shield makes fixing my appliances easier and dependable. They are very professional.

There was a leak in the condensation line of my AC unit. A guy from AAA All Brands Appliance was sent here. He found the problem and fixed it. That claim went okay. It's just that there was damage to the drywall in the ceiling and that's gonna need to be fixed and repainted. It's covered by my homeowners’ policy but not by American Home Shield.

I've had American Home Shield for 11 years now and I've had issues in the past where I wasn't happy with the contractors that they subcontract to. One time, I had my refrigerator broken for three weeks and another time, I had my air conditioner broken for a month. I always felt like because it was insurance that the contractors put me on the back burner. But Excalibur was great. The furnace was making a clicking sound like it was trying to catch in heat, but it wasn't catching on. I submitted the claim on a Saturday night and they called me on Sunday. I was so impressed with them. Then, they came, they ordered a part, and they came back. They replaced the part and the furnace working. Everything went picture perfect.

The dryer wasn't working right as well as the hood of the stove. The contractor took about two days to take a look at those but he was very knowledgeable. He knew exactly how to diagnose the problems. Whatever needed to be done, he apparently had it on hand and he didn't have to order any parts. Whenever American Home Shield sends contractors out though, most times I have to call them to follow up to make sure that whoever they send out here submits whatever the issues are so that they could get corrected.

The bathtub was clogged. My wife and I did everything. We used plungers and two bottles of Drano or Liquid Plumr but nothing worked. So we called American Home Shield, and they assigned Reliable Plumbing. They were here the next day, and they unclogged it within 30 minutes. This was the first time we've called and it was pretty simple. It was a good experience.

We were helping Jerry move in when we had a dishwasher claim. The claims process was fairly simple. The only problem was that the technician had to order a motor and a pump and it took a while to get them. It was almost three weeks in total. Other than that, the technician was great.

When I bought this house, the real estate agent gave me five brochures to look over. I read all of them and American Home Shield sounded better for me than the other ones. I liked the things that I read on there. I started googling some reviews about them and saw some good ones so I decided to go with them. I've called them twice for two separate occasions and I like their process. It was really simple. I did it online then they sent me an email saying they were gonna find a contractor. Right away, the contractor called me that same day and set up an appointment with me. Before he came, I got an email saying he was on his way. It went really well. The person came over and did the job.

American Home Shield is a very reputable company. They're not out to rip anybody off. They're very professional and very honest. Recently, AJ Plumbing Services came out for a stoppage in the kitchen sink. They've come out to my house many times. The guy has been the main contractor. I usually ask if they're available to use them. They're very professional, very good and very thorough. The one before AJ’s wasn't very pleasant. But that was the first time in all the years that I've had American Home Shield that I was not satisfied with their outcome.

My mom and stepdad are customers of AHS and had a good experience. When their refrigerator went out, it was replaced through American Home Shield. So, they had been on us for a couple of years to go with AHS as well and we finally decided to do it. A couple of months after we became part of American Home Shield, we had an issue to use them. We had an issue with our HVAC unit and it took a little while, but our experience was still good.

Over the years, American Home Shield has saved me quite a bit of money. I tell every single woman or widow that unless they know how to fix plumbing and electricity and all that good stuff, they need to have American Home Shield. It really is important. Their techs always clean up everything and they're all professional. Most of the time now, I submit claims online. It works pretty well especially if it's at night. The customer service may work 24 seven, but it's just as easy for me to grab my tablet and go to the website and log in and put my service request in there. This last claim when I had an electrician come out, I did it about 10 o'clock at night and the next day, I got a confirmation that they had received it and they told me who they had contacted to come out. The electrician replaced an outlet that wasn't working right from wear and tear over 12 years.

I submitted a claim with AHS because I had two leaky toilets. One was leaking from the tank and one was leaking from underneath. The gentleman I talked with was very helpful, said he got it approved for it to be an expedited work order. But the email wasn't sent to the company, Ambition Plumbing, so they did not know it was supposed to be expedited. They said they called AHS and told them that they needed the email and they didn't get the email. The techs were very professional. They wore a mask and they also covered their shoes with protectors. I was satisfied with AHS. I would recommend them.

There was a problem with my furnace where the blower had a bearing going out in it. I made a claim with American Home Shield and that went fine. It took about four or five days for service people to come out. They're a good vendor and they did a good job. They had to take the blower back to the shop to put a new bearing in it then they brought it back. The work is not done yet. They are still supposed to put a new igniter in the furnace because it's not working properly. This is my third claim with American Home Shield. I've been with them for about 15 years.

The last claim was put in for my heater. It wasn't heating at all. Techs were sent out by Home Shield in less than two days. The repair went well from what I hear. The heater has been working decently. I was very satisfied with what I had.

We had an issue with our hot water heater. We called American Home Shield about it and spoke to an agent. We were told to expect the contractors out within 24 to 48 hours. Everything went smoothly with High Priority. What we needed repaired was essential to our needs and it went perfectly.

Everyday Heating and Cooling came to do an overall check-up of my heating system. They contacted me to tell me ahead of time that they were on their way and they arrived very promptly. They checked my thermostat and carbon monoxide levels and an overall check-up. They were here about 15 minutes and left. I did not request that they take precautions due to the pandemic but I was really surprised that they didn't show up wearing masks. Other than that, I was very pleased.

The tech came out in October for my refrigerator claim. He said that he was going to have them order some parts. I contacted American Home Shield, and they said that the parts were definitely ordered. The parts supposedly came in November 3rd and I was supposed to be hearing back from the company to come back out. I just haven't heard anything back from them yet. Every time I call, I'm put on hold, and I just don't have time. So, I keep contacting them. Also, when I call American Home Shield, I'm put on hold, and I press 1 to get them to call me back. Then somebody calls me back, but they can’t really speak English. It's very frustrating where I almost gave up. But I previously had AHS before and they are a good company. This might have just been a hiccup to where they chose the wrong contractor.

I did a claim to American Home Shield on the dryer that was not drying. Everything was good with the service. But I noticed that the copayment for the maintenance visits was from 60 to 75 and now it’s 80 something.

We moved in October 13th of this year. Our garbage disposal was doing pretty fine the first couple of weeks. Just recently, we started to get some blockage in the line. So, every time we would run the garbage disposal or even run water in the sink to clean the sink out and create fresh dishwater ourselves, both sides of the sink would back up. I would think, "Let me run the garbage disposal. It’d possibly just flush itself out." Not only was it not flushing down, but it was flushing into the washing machine line. Thank God, we just got our washing machines installed the day after the plumbers came. So, that was a blessing to us. And it was coming right back up into the sink as well as the pipes underneath began to loosen up. So, we didn't really have control over anything at the sink at that point. So, I contacted Home Shield and right away, they directed our work order to Shields Plumbing themselves.

My heating and air conditioning systems have been working fine. Once we have a problem, it's big money. American Home Shield covers most of the cost. It's peace of mind to have the coverage from them. I have recommended them to a couple of my friends.

American Home Shield has been very responsive to any issues I've had, so far. The claims submission went good. I called to submit once maybe but most of the time, I just did it online. I had to have my exterior drain snaked a couple of times and then we had them do setups for the maintenance on my furnace. The service was good. The tech from Absolute Comfort was excellent and very professional. He pointed out that the fan speed was set wrong for the furnace and took care of that. He was very neat and clean and he did a very thorough job.

We had an issue with the dishwasher. Had we had a manual, we wouldn't have had to call. But we couldn't locate one online or anywhere else. The guy from Sears of Salem was extremely helpful. He checked everything out to make sure that really was the problem and showed us where to get the manual. I've had them out twice now and they were professional, clean, and very good. They knew what they were doing. Overall, I would recommend American Home Shield. It's worth every penny.

The air conditioner was not cooling the home. Aerify came out and did the service. They overcharged on simple services that I could have done for $8 versus 300 and some dollars. It made me question whether I should have Home Shield as a warranty service rather than just paying out-of-pocket when something goes wrong.

I had a dishwasher that was leaking. Elite Home Service looked at it, figured out what part it was, ordered the part, and came the next week and put it in. It was my first time to submit a claim and it was easy.

I would recommend American Home Shield highly. I had them come out a year ago and the contractor was nice. He had done well too.

American Home Shield had an offer to take a look at my heater to spruce it up for the winter. This was more preventative so there wasn’t anything broken. I asked the technician if the heater is still good and I was told things are fine and that I didn’t need to buy a new one. The technician was informative, professional, easy and told me what they needed to tell me. I had a claim with AHS where something was broken and the technician came out, found the problem, replaced the appliance that day and 20 minutes after, got it up and running. The experience with AHS has been pleasant so far.

We had a visit the other day from an AC guy to look at our insulation around some of the ducts. He got here on time. He was tied up on another job, and so he was about an hour late. But he was very polite, very informative, and very professional. We're happy with American Home Shield. We also had them look at our refrigerator, wall oven, hot water heater, and an air conditioning unit.

My AC unit quit working. I went online and submitted the claim on the AHS website. Within three days, a contractor was out to look at it. They fixed it right there. I also had a claim with our water heater and I was satisfied with that.

In the past, I've had my HVAC company work on my AC unit. But they didn't get ahold of me this year, so, I went ahead and took advantage of American Home Shield's offer. Then sent out a guy who was very nice. He did the service very quickly and very professionally. He seemed to be knowledgeable and he was wearing a mask while he was here. All in all, AHS took care of my claim and my experience was good.

CMR Ventures came out and fixed the furnace. It was not putting out any heat and not doing what it should do. I just got out of the hospital and I couldn't be sick. My granddaughter let American Home Shield know about the issue. The contractors were wonderful. Since the repair, the furnace has been keeping the house warm.

There are a lot of different companies now and I'm a real estate agent in Iowa where American Home Shield originated. But our real estate company isn’t offering American Home Shield anymore and I'm not sure what happened. They were our major provider for a long time. But we have a contract on our house with them and will continue unless there's a problem. So far, there is none. When we have a breakdown, we get a service provider from AHS and they fix the breakdown.

I got a leaking faucet. I called American Home Shield, they sent somebody out, and they had to order a part. This was around June 16th, and I never heard back from them. So, I called American Home Shield, and I had to call a number of times. Every time I call, they said they’d return a phone call back to me, and they didn't. Every time I call, they call the person that supposedly came out to the house. Then they'd say he gave them some feedback that they could not find a part. I'm getting a runaround. I'm not too happy at all about that. I have not got my issue resolved yet. The plumbers who were here were professional like they usually are when they come to the residence. I'm just having problem with my faucet still leaking, and it's going toward my water bill. I called American Home Shield today, and they still haven't called me back. I got tired of waiting on the phone.

I paid the deductible for a client. It was July 10,2020 109* with a newborn baby the clients A/C stopped working. The company was to call to schedule a A/C vendor. The common 30-40 min hold to wait for a rep to answer was met with a "we are working on it" 2 times per day. After 4 days AHS said they do not have a vendor for the area. So it was fixed by an A/C company 2 miles away paid for by the client. ($240)(AHS did not reimburse client either) Los Angeles, Calif. Suburbs have plenty of A/C companies. I have called 2 times per week. Spoken to customer service workers that say "wait 3-4 days you will be refunded". Nov 11, 2020 no refund. Save yourself the disappointment in the lack of service. Before purchasing call for customer service, you will be met with a long wait before the call is taken. It should serve as experience to find a different company.

When I submitted the claim first, I had an annual check-up done on the furnaces. Then I wanted the same company to go and fix them. But it was a pain to get them to select the same company again. The representative was kind of arrogant and said that they have the right to choose who they want. That was the worst part of that experience. I don't know why they don't have a select company dropdown when you make the claim online. That should be fairly easy to make. But the contractor was very professional. We were quite happy with them. Overall, American Home Shield lived up to what they said they would do. But they're a little bit expensive. They can be little heavy to dance with, but overall good.

I have been a customer of American Home Shield for 10 years with multiple properties, and in this time we have had many good experiences, hence the long standing relationship. However, This past week I had an issue with a Water Heater on one of the properties. We have replaced other water heaters with AHS on other properties and have always had a seamless experience, however, this time did not prove to be the same. The technician came to examine the water heater and then presented me with $800 out of pocket fees that AHS would not cover. Not only did AHS not allow for a second opinion they only offered that we either take this technician and pay the $800 replace the water heater or take a cash out of $517, which wouldn't even cover the funds to purchase a new water heater.

AHS has been pretty good. They responded when I needed them and that's a good thing. They recently sent out a tech from Delta T HVAC and he was a little bit late, but he got the work done quickly. I also had a plumbing leak and I ended up having all of my plumbing replaced. All of it wasn't covered, but the amount of money that the insurance company was paying was deducted from my bill to have it replumbed. Aside from that, AHS replaced a faucet for me and had a custom tile. And I will be calling them soon for a spigot faucet replacement.

There was a problem with the main electrical fuse box, the south side of the house. That was taken care of by both the A & R and American Home Shield. The last work that's being done is the outside work, laying down the new pipes that go from the street level to the main electrical underground lines to the house. It has taken them two months to get to the finishing job, but it will be all finished over between sometime by the end of this week or early next week.

We got a contractor out here really fast for my dryer and he fixed it the same day. He was very good and professional. We're very pleased with the service.

The problem I have with American Home Shield is they don't have any contractors here. When I go online to try to get one of the services such as the HVAC annual service or the winter service, they come back and tell me that there's no provider for that. When we first moved in, we had a plumbing issue and it cost $75 for Mr. Rooter to come out but the policy didn't cover the main issue. So I ended up paying $700 for that. But when Mr. Rooter came out for the clog, it was $75 and they were able to get it unclogged. Mr. Rooter was great and I've called them for additional work.

There was a leak in the copper pipe in our basement under the half bath on the main level. Then in the elbow joint, there was a leak as well, and there were a couple of things that were leaking. We called about it and the guy from RG Plumbing & Rooter came and looked at it. He cut the pipes and just welded a new piece in there. He was great. Now, there's no water on the floor.

I needed to rekey my locks. I submitted a claim through the website of AHS. The service of the techs that came was excellent. Overall, it's a pretty good experience with AHS.

It's simple to submit claims. I do it over the computer and they set up the contractor. They send the job and somebody will call and schedule the appointment. One time, when we did the hot water tank, I felt that the people they sent took advantage of me. They came out with a standard, which I didn't like and then, they charged me $185 to cut lines off one tank and put the same lines on another one. They did something else and they charged me an extra $485. The lines were $200 and it was ridiculous. It wasn't American Home Shield's fault though. Other than that, it was okay. At another time, I put in a claim on a Saturday and they had the appointment for me on Monday. The guy came out to check the unit for me and everything went fine.

American Home Shield covers everything. I had clogged drains and the guys from JC Plus Plumbing got it all done. They were great.

The guy that came for the pool was great. I spoke to them one day and they were here the next morning. He was here promptly and knew exactly what he was doing. He showed me how to clean it properly. I already knew but he took the time to go through it again to make sure that I knew. He explained that he installed a pressure gauge and he fixed the water leak really fast.

The AC kept continuing to run non-stop. It wouldn't shut off and wouldn't blow the air. The tech came out and said the circuit board was bad. Submitting the claim through American Home Shield wasn't hard. I just did it online. I got a phone call and set the time that they can come out and look at it. The tech was very nice, wore a mask, introduced himself and explained everything and the step process of what was going on. He had to order some parts, and then had to wait for that to come in, and scheduled an appointment to come back out again and replace it. That got fixed. Now, the Freon was low. So, we added Freon. But apparently, they put the wrong Freon in, so we got to make another appointment to check into that.