American Home Shield Reviews

I had a rekey done through American Home Shield and Dan’s Pro-Lock handled the request. The techs who came were very knowledgeable and efficient. They were done in two hours at most. They forgot to rekey one door though and are supposed to be coming back out. Another time, I submitted a claim to AHS for my dryer. That dryer was condemned and now, I'm getting disgusted because it's been almost two months and I’m still waiting on the new dryer. I talked to AHS yesterday and I was told that they’re waiting on the dryer to show up to whoever’s supposed to deliver it. Still, I've been pretty satisfied with AHS for the most part.

The furnace repairman diagnosed the problem as the circuit breaker on Christmas Eve, and then Kelley Brothers didn’t get out until the day after. But given the holiday, that’s excusable. They're a very good company and they came very quickly considering that it was Christmas. They replaced a circuit breaker, and the guy had it done within 20 minutes. Ian was the service technician and he was extremely courteous.

I recently just bought this house and I had talked to my Realtor to find out which insurance company was the best for home insurance, and he highly recommended American Home Shield. This will be my first year with AHS. I filed a claim and Standard Plumbing came out. They had great service. They were in and out. They answered any questions I had and they were very professional. They showed me where the problem was and they explained to me what they were gonna do and let me know that there was no repairing it and it needed to be replaced. Also, they explained to me why they were doing what they were doing instead of just saying, "Hey, bye," and that's it. They were very helpful.

My wife contacted American Home Shield online for our washing machine and they assigned somebody to us. However, those people never showed up. We called back and American Home Shield assigned another company to us. They called immediately that day and showed up about four days later, because they were just swamped due to the holidays. The technician was outstanding. He came out with what he needed, whatever the options were for fixing the machine, and he fixed it right then. It took him about 20 minutes.

You have to wait forever on the line when submitting a claim with American Home Shield. But the young man who came was wonderful, personable, calm, and kind. He was the nicest kid I've ever seen. And he did a great job. I wrote down his name. I thought that if I ever call AHS again, I would request him.

Breakers were tripping all over the place. I called it in and the representative I talked to was awesome. The contractor came out the next day and he fixed it momentarily, but then it happened again the next day. So, he didn’t actually find the root of the problem. However, he called in for a second opinion ‘cause he kinda knew he didn’t figure it out. But it was a really freaky situation and I wasn’t disappointed in him because he was willing to say he didn’t get it right. I was still happy with everything. Everything was honestly great. I sat on hold for a long time waiting for someone to answer the phone, but it was a Saturday, a holiday, so it was not a big deal.

I had a plumbing claim and it went very well. The tech from Eagle Plumbing & Heating came out twice. The first time he came out, he said that it was some piece of equipment that's above the water heater. He had to replace that, and that wasn't covered by the insurance. Then about a week later, when I went downstairs, I noticed that it was leaking again. I called American Home Shield and they said that they would contact him, and he called me right away and said, "I'll be out tomorrow with a water heater." Everything worked fine. The only thing is that when the plumber came the first time and said that the piece was not gonna be covered by the warranty, he said that the warranty was supposed to call me and tell me that, but they didn't.

I submitted a claim to American Home Shield and everything was great. The Optimum Appliance Repair technician had to come out and fix my broken dishwasher that was not working. The guy did a great job.

American Home Shield went up on my bill and I didn't get any notification from them. I was paying 44 and some change on my bill and now, I'm paying 56 and 16 cents. When I called about it, they said on their record that I agreed to it, which I didn't nor I signed anything about it. Also when you sign up with them, they don't tell you anything. When it comes to heat and air, you pay $100 a month. The heating company they sent out was okay, but I ended up paying $1000 'cause I had to get a new unit. That was pretty steep. They don't pay for the anti-freeze, the Freon that goes on there and the people charge of $85 per deal.

Mr. Appliance of Oklahoma City came out for my dryer. The tech came in a professional truck instead of just one of the side trucks. He was very professional, friendly, and knew exactly what he was doing. The issue has something to do with the other part that holds the belt and it was worn out, so he put a new one. It was quick and he was here about 40 minutes. I've had American Home Shield for about 4 years so far. I need the insurance so I don't have to worry about anything and they haven't failed me yet. If I call, they visit. I have their assurance that if anything breaks down in my house, they're gonna fix.

K & S, the contractor AHS sent has to come back out next Tuesday, which would be their second time coming out. I still have a leak in the kitchen faucet and I don't know why they weren't able to resolve the issue the first time. I've had them before, and I wasn't pleased with their services. When they came out last year, their guy tried to charge me for a faucet in my restroom. I thought that in order to replace it, he was gonna charge us, but one side of the knob wasn't working. I thought it should have been included in the plumbing issue, but he stated that there would be an extra charge of $150, which I didn't agree with. I ended up going outside and getting someone else.

The first time American Home Shield sent out a contractor, it was for our downstairs AC. That one had a frozen line because the relay was bad. It took the technicians a couple of visits to fix it because they had to wait for it to thaw then come back with the relay. They made it work. At the time the technicians came, it was really hot but our upstairs AC unit was working pretty well for a Florida air conditioner. Shortly thereafter, over the course of about a month, the upstairs unit just stopped working entirely. It blew but there was no Freon. We had to call AHS this time for that and the contractor they sent out took care of their business. The Freon is in there now. But now, our downstairs air conditioner doesn't work and this is the second time.

American Home Shield is good. We usually call them on the phone and when we do, they will call you right back and say that they are going to send someone out -- and they stand by their word. They are very polite. Their technicians have been very good and polite, too. They are on time, and they get the work done. National Platinum Service did a good job at fixing my kitchen stove. The guy knew what he was doing because he fixed it right away. When I had a problem with my dryer, he fixed that right away, too. Everything is working good now.

Our refrigerator temperature wasn’t keeping things cold. I submitted a claim to American Home Shield over the phone and the tech from Appliance Repair that they sent out was very good and very knowledgeable. I’d hire him again. So far, we’re fine since the repair.

The contractors AHS sent for my AC were excellent. They found out what was wrong then they ordered the part. They installed it and everything’s working. I’m happy as a clam.

The furnace would come on but was no heat coming out of the vents. The first company came out twice because it worked for a little bit and then a couple of hours, it went back to the same thing. They were okay, but I wish they could have just fixed it. AHS sent out a different company out and they still didn't fix it. They said they had to order the part. It has been a week now and they're supposed to come back on the 7th of January.

I went online with AHS to have my dishwasher fixed and Southern Appliance came after three days. The technician was very good. There was an issue with it so they couldn't repair it. The motherboard went out on it and they had to replace the unit. It took 2 weeks to get the unit. I'm very pleased with my experiences with AHS and I would definitely keep them in mind. I recommend them to just about anybody I talk to because I was real happy how everything has turned out.

My hot water heater was leaking water out of the top. I had to completely disconnect the water from the house through the main shut-off valve because there was no cold water shut-off valve and then you all scheduled Universal Plumbing to come out, and I was without water for about five days. So, I called American Home Shield in and then they scheduled Universal Plumbing to come out. I was without water for about five days and had to wait for the contractor because they went ahead and ordered the unit in case it had to be replaced when they got here, and it did have to be replaced. So, they had the unit with them and they replaced it right then. The unit has been performing excellently since the repair. AHS l helped me out tremendously.

I wasn't getting a hot water and sent in a claim over the phone. Jim Bennett came out and did something in November, and then I came home a few weeks ago and had water in my garage. It was leaking, and I wanted a plumber out that night because I had to wound up bailing water every four hours out of my wall. But they couldn't get anybody out. So every four hours, I have to come and change buckets. The plumber came out the following morning for a second service call. They corrected that. It has been operating fine since then. Jim Bennett was outstanding both times when they came out, and they were responsive. I had a wonderful experience with American Home Shield as well.

I have five properties with American Home Shield. It seems a decent price and I have not had any issues when I needed something done. I put it on the internet and Home Shield has somebody the next day. The contractor would contact me. So, I've been happy so far. I've only used them a few times, but they were there when I needed them. That's more important than anything else. Our recent claim worked great. E & A Mechanical, Inc told me they were coming in. They gave me a time, then they showed up on time. They did the work and left. The tech fixed the issue and in the way he was supposed to. It was all good.

My heat just shut off. It started pumping out just cold air. This is my first home and I’ve never done anything like this before. So, I went on the warranty thing on my email. I looked at it and I realized what it was and everything I could use. I went on the online thing and requested a service. They called me and they came out. Everything was good. It was smooth. The technicians were cool and super polite too.

I had a water heater that went out and I submitted this claim by calling ‘cause the online wasn’t working. The rep was great and then the contractor called me the next day and set up the appointment. The guy and the installation were early. It was in and out. They got a replacement heater which was comparable. I didn’t really have a choice to which one they brought but it’s working as it should.

We've been with American Home Shield for a long time, about 20 years. Our difficulty in their claims process is that we usually have to wait for days to get somebody out. This time, for a heating issue, we did not because it involved a possible carbon monoxide leak. They got somebody right away and they handled it very well. But many times, we don’t even use American Home Shield because we need something fixed right away. They need to improve how quickly they get people here. We keep AHS because we have very old furnaces. But if they want to repair them at 20 years old plus instead of replacing them, I’m gonna be very upset.

Submitting a claim with AHS was very easy. The technician that came out for the plumbing was very professional. He explained it all to me and he got everything installed very quickly. I was prepared for it to take an hour but he did it in about 25 minutes. It was perfect.

I had a realtor friend who recommended American Home Shield because he was using them. The idea that sold me was the rekeying and a bunch of other things that come in and are involved with it. Recently, Lake Plumbing was very kind. My daughter was super interested to see what was going on and she’s four, and I had no problem with her from a safe distance. Bob, the gentleman that came in, answered questions and was very polite. He was in and out in just a few minutes.

AHS was recommended when we were relocating to Florida. We liked it so we did it up here too and we've been with them for about 2 years now. When the chain for our garage door broke, the contractor they sent provided fine service.

My first claim was for my heat pump that was not working properly. I submitted the claim both by going online and calling in, and online is the easiest if it's not a complicated issue. So, Aquilla Air came out the next day and then the tech got in and took a new circuit board. The boards are already put in that afternoon, ‘cause they were out here in the area. But now, the sensor is not sensing properly as it keeps coming on and off. I would then have the new sensor part coming on Monday. They’ve been on top of it really good and they’ve done a good job so far.

My washer was leaking. There was water in the drum one day. Sometimes, I’d wash the clothes and spin them, and they didn’t seem to spin well. And my dryer took a long time to dry. I like to call in and talk to somebody when I submit claims. It was 12/29 when I called in and the gentleman from Bay to Bay Appliance Repair came out on New Year’s eve. He looked at both of them and at the end of the day, there were a couple of things he did. He gave some tips on maintenance, which was good. And he drained this little pump in the washer. A couple days later, I started having some leaking into the drawer on the pedestal.

The technicians who came for my claim were very nice, helpful and informative. The first time, it was Marty and the second time it was another younger gentleman. Initially, the AC stopped cooling and then the heater shortly stopped heating. It was vice-versa. Apparently, the heat pump was in reverse mode. When things somehow got reversed, we noticed that the fan would kick on, even if the thermostat was completely out. On the days where it was freezing inside the house, the fan would just kick on all of a sudden and blow cold air. I thought that was gonna be fixed when the contractor came out and repaired everything. Then I put in another ticket and apparently, that was not covered. Everything was done in a timely manner though, especially the second call-out considering it was the day before New Year's Eve. I was very shocked that they came out on New Year's Day.

The contractor for the AC unit was very professional. I got emails through text as to when they would arrive and sent the text 20 to 30 minutes before he came. He did the same thing the following day. It took a couple of days because they didn't have the part. The work was done and I’m very pleased. I’ve been with American Home Shield for four years and I haven’t found the reason to move the program. I have an outdoor kitchen and I had a plumber come out a couple of years ago. The faucet should have been covered but, apparently, I didn't read enough of the fine print to find out that outdoor kitchens were not covered. But that has been the only issue with AHS and part of the blame was on my end not indicating it was an outdoor kitchen.

Our Kenmore refrigerator stopped working, both the refrigerator and the freezer side. My wife came home and there was water all over the floor. Submitting a claim was pretty quick and Sears came out pretty quickly. Sears was pretty good. Their tech said he needed to replace the compressor but because of the age of the unit, it was for up for replacement. They gave us both the buyout option and the replacement of the whole refrigerator. But my wife didn't like ay of the refrigerators that they offered so we went and got out own. I submitted the necessary paperwork about a week ago but I haven't heard back from American Home Shield.

The first time, Sears was very late but the tech apologized because she got rerouted by the GPS. When the problem occurred again, I took off from work and another technician was coming. I took the whole day off of work and lost money. I didn't get a call until 12 o’clock to tell me that the technician was not coming. I was very upset because I took off and nobody called to let me know that they weren’t coming. I know I’m in a rural area, but having to take off of work and having a window frame from 8:00 to 5:00 could be a little better. They could have kept in touch with me about the timeframe. I could have left work or gotten somebody else to go to my house, like I did this time, to wait for them. But I didn’t have that opportunity. That wasn’t given to me. But the tech Christine has been very professional. She apologized and did what she had to do. Plus American Home Shield said they would give me a free service.

I’m very pleased with American Home Shield so far, except for the wait time on the phone when I call in that sometimes I have to go through. I understand sometimes I can go online and request their service and stuff like that, but most of the time, I sometimes call while I'm driving or doing another thing. I wish the amount of time that I stay on the phone for the customer service to come and help can be shorter. Other than that, I had a lot of plumbing issues back-and-forth throughout the years, and Do Rite Plumbing is the best plumber or company that I’ve dealt with since I've been with Home Shield since 2011. They're very pleasant and professional. Sometimes, there's delayed time a little bit but at least I got a courtesy call where they say that they could be here past a certain time. So, I’m really pleased with them.

I used to call in my claims, but since it takes so long, getting put on hold, I just go online. But the one thing I don’t like about online now is that AHS automatically deducts your credit card. Before, they would do it once the repair is done. But now, it seems like they just take it automatically. Sometimes, I have to cancel the claim because I can fix it on my own, and then I have to go through trying to get the charge reversed. But it is what it is. I’ve had a repair in my primary residence that they’ve had to come out multiple times, and since I did the claim online, it looked like I was putting in a new order or a new repair, which was not the case. I just needed a follow-up. So it would be best if there was an easier way to speak to somebody.

I had a problem at a rental property and AHS sent out Temperature Techs Inc. The tech fixed the problem and the tenant was happy with what he did. He responded quickly and that was the second time I've had him do work on that particular residence in the last three years. I've got AHS on my own primary residence as well and sometimes it's a little difficult dealing with them because it's a little impersonal. You don't get to really talk to anybody and you're just filing a claim online. Also, there has been instances where I've had problems with the deductible and follow-up calls on some things.

My claim for my freezer went on for about 3 months but everything went well. Intertech Maintenance Group came out and they had to have a couple of things and order parts. They took a while to finish but they finished. The freezer is finally fixed and it’s working good. Everything’s resolved now. Still, American Home Shield should keep in contact since it’s better to know when their contractor is gonna come back. I had to call to let them know, so that the contractor would call us to let us know when they’re gonna come back and finish it. Other than that, I've had American Home Shield as my home warranty provider for about 7 years now, which has been a while, and I believe in the home warranty service.

Arizona Valve came out and the guy was very nice. He said, "I'mma look at this." Then he went on another call. He said, "Let me look at you and so when I'm coming back this way, I know what I need to bring." And he said, "Oh, you need a icemaker." So, he came right back and put it in the refrigerator. But for some reason, from the first day, it made ice and it continued to make ice. The icemaker arm goes up when there's ice in there but with this, the arm just comes up whenever. There may be 2 cubes in there and the arm would just come up. I contacted them back to find out what's going on and the tech is coming back on Tuesday.

We are renewing American Home Shield and on February 2nd would be the beginning of our third year. We recently had an appliance issue and they sent Jones Family Appliance Repair out. It was for a dryer and it was the best experience I had. I put in the request on Monday early afternoon, and within an hour to two hours, I had an appointment for the next morning. They came out Tuesday morning, and they fixed it within an hour. They were close to the time they said they’d be here. And before lunch the next day, within 24 hours, our dryer was back working perfectly.

When I submitted the claim for my fridge, I spoke to somebody from AHS and paid my deductible. They then assigned a company, which was D&G, to the job. D&G called and made an appointment. Then when they came out, they figured out what the problem was and it was a very quick repair. Now the fridge is performing like a fridge should. It's keeping things cold and frozen. The experience met my expectations, which were reasonably high.

We've had American Home Shield for 12 years and we've had a lot of different companies come out for a lot of different things but they are first class. They are very responsive. You get someone when you call their office and if they’re checking on something, they call you back. They come when they're supposed to come out to the house. They send you a text message ahead of time and tell you their technician is coming, and it comes with his picture, so that when he gets to the door, you've had an upfront notice of who is gonna be at your home. He's also got a shirt on with identification.

My dishwasher and refrigerator claims started out on the same call. There was a buyout option for the dishwasher, but we did the replacement option for it. So the dishwasher has been replaced and the tech had come out a few times for the refrigerator. It gets ice in the bottom of the refrigerator portion. The water freezes up the drain and it’s not draining properly. The contractor was good. He’s replaced some parts and if the issue continues to happen, he has an idea for replacing another part. The issue on the refrigerator hasn't been resolved, but he’s been very prompt whenever we’ve called.

I compared prices for home warranties and I can afford some of them, but AHS seems to do a good job. I've had them for about four years now. I submit my claims over the phone and their process is fine. I had a guy here from Wooley Plumbing and he did a really good job. He seemed to know what he was doing.

I call in to American Home Shield and I tell them that I have a problem. They ask me what the problem is and I let them know. They tell me how much I’m charged for and that they would make a call to the company that would come out and do the repairs. The contractors' quality of work seems to be okay thus far. They’re very nice and kind. The only thing I have a conflict with is that every time I call, it’s $75. Right now, I’m on a fixed budget. I frown at that, but other than that, I have no complaints. The first summer, I had trouble with my air conditioning and it just so happened there was a part needed for the air conditioner. The tech had the part on the truck and he was able to fix it and I wasn’t charged. Recently the garbage disposal was leaking and the tech had to fix that. He tightened it up and it hasn’t leaked since.

I had an issue and Service Contractors Plumbing showed up on time, did a great job in a very short time, and solved the problem. For 12 years that I've had American Home Shield, I’ve only had to use them three times, but every time, the contractors that they've sent out have all done a great job. Everyone that I've dealt with has been professional and courteous, and has been here in a timely manner.

Northeast Appliance came out to service my dryer, which would not heat up. I submitted it online and I had no problem with it. They tried to put a new motor in it and that didn’t work, and they checked everything out. They put a new timer on it, but they could never get it to where it would heat up. After they tried that everything, they recommended that American Home Shield provide me with a new dryer. American Home Shield gave me a model that they suggested and they gave me a certain amount of money, and the model they selected was not what I wanted. I did not want a dryer with a dropdown door or with a lint screen on top. So, I was able to work through Northeast Appliance Repair as they also sell appliances, and I was able to get a brand-new dryer for less than the money that American Home Shield offered me.

I call American Home Shield for my claims and they set things up then send me a text message to let me know who’s going to be there and what the phone number for the place is. And then, the place calls me and makes an appointment. I had J & L Plumbing for my garbage disposal, and the guy who came out was awesome. He was quick, kind and personable. I also had the dishwasher fixed this morning but the technician wasn’t as personable as the other guy. Other than that, it was great.

Our heating system was cracked on the bottom. It wasn't working properly. AHS sent JG Services and they did a good job. But I'm currently calling AHS every day for another problem. I have three properties with them, and the company assigned to me for a property never called me back. American Home Shield keeps telling me they would call me back. But the company haven't called me back. So this last instance is not very good. It's not getting the job done. The company showed up once to look at it, but I couldn't contact them. Even American Home Shield couldn't contact them. But now I called American Home Shield, explained my dilemma with them, but they're not even getting back for some reason which is very strange, because I have not had problems. It's been frustrating. Today I'm very dissatisfied, but before I was very satisfied.

I had a plumbing issue where R-MECH came out and it was a good experience. The plumber told me what he needed and I had some of the parts so he didn’t have to go elsewhere. He still needed to leave to buy something, but he was in and out generally. I've had the policy with American Home Shield for 2 years now and the claim submission process is easy. The contractors they use are really good as well.

I like that American Home Shield is always available. I also like that I can place service requests online without having to call someone. So if something happens at 10 o'clock at night, I'm not waiting till the next day to place that service request when they finally open. And while I'm sure nobody's working on it, at least it's already put into the queue and the next day, they'll call us back. So, I've been very pleased with that. If we enter the service needed during work hours, they call us to let us know that they're gonna schedule the service with the appropriate vendor. They've always been super helpful and very quick to respond to those service requests. And they're user-friendly. We are moving, and just with my service for my current location to the new location, which we'll be in next week, that was easy.

The main drain was clogged up. The tech from S.A.P. Home Repair put the line that they throw in there and unclogged it. Since then, everything was great.

The toilet and the sink of one of the bathrooms were backed up. We used the plunger on the toilet and it seemed to work for a while, but it just kept coming back so we finally called American Home Shield. NW Sundance Services came out and they’ve been really wonderful. I’ve been protected under American Home Shield since I bought my house in April. The seller said it would be really helpful for us for the first year, and it was. The house was just remodeled and there were a lot of little things that happened. I don’t know what to do about plumbing problems, so I’m gonna renew my contract when it comes up in February because AHS was so excellent.

Incompetent, Unresponsive and unhelpful. I have been a customer with AHS for over two years and have not had an issue, until I placed my first claim. The contracted did not show to the appointment and has not responded to calls or emails from AHS. I have placed a half dozen phone calls trying to reschedule the appointment and have a contractor send to my home. AHS refuses to use another contractor to complete the services. I have waited days for the issues to be remedied with no end insight. I have asked to speak with supervisors in the call center but have been told there are no supervisors on duty. I have also been placed on hold for over 45 minutes. The customer service is the worst I’ve ever experienced.

My fridge stopped working November 22. The appliance company came in try to fix it three times they couldn’t and then they said it’s Electric problem so they sent me an electrician the electrician said it’s the fridge and send them another time and and the electrician still said it’s the fridge and now I’m between both companies and American home shield is not doing anything to resolve this problem.

AHS provides very limited repair service: For example, in the case of a toilet leak, it will not cover any damage, only the toilet replacement. My toilet had a a leak due to the wax ring misaligned: AHS refused to change the ring without first triggering more leak. Why would I want additional potential leak damage to be caused if AHS does not cover the damage? I would definitely NOT recommend AHS to anyone.

My AHS warranty came with the house at first, and then I decided to renew it because I liked it. I've had it for about a year and a half now, and for the most part, it was easy to submit requests. It was easy to get an update too. The follow-up was almost instantaneous when I place a request. And they did everything. The one where I had Maughanster, the gentleman came in on time and the service was good. It was actually the third time I had placed a call about the same appliance on the same issue. The first time, a different company came, then the second time was the same company but it was a different technician, which I was told is no longer with that company. Now, the gentleman that came in was the one who fixed it, and not only did he fix it, he explained to me what was happening and why he think it was happening.

I’m an online person so I use the website to submit claims and I love it. It’s easy and I can navigate through it very well. Sears was sent out for my washing machine, and they replaced it. Between deciding which washing machine I wanted, start to finish took 7 days. The guy was very professional and personable. He did the installation, hooked everything up, and made sure the washing machine was working before he left. It was wonderful. The washing machine is working great already. I've been an AHS customer for 15 months now and I highly recommend them.

We’ve had coverage from American Home Shield for over 30 years and I’ve never had a problem. We don’t use it every year, but when we do, it’s always been a good experience for me. Sunbelt Electric came for the fuse box and solved the situation in a short time, and the gentleman was very professional. They had been to our house before, so we were very pleased with their work.

The response time at American Home Shield is very fast. I have somebody’s name in the next few hours. Recently we had a leak on our outside faucet, and we had a toilet that was broken in our master bedroom. J & L Plumbing was absolutely perfect. The guy was a complete gentleman, super nice and super efficient. I don’t think he was here 30 minutes. He looked at it, knew exactly what was wrong with it and fixed it.

We called in to American Home Shield and they sent Whitney Electric out. The way that the company was is they just send you a text message saying they were gonna be at your house, and then they give you a six-hour window. You can’t change the time. They told us the next day that they were gonna be there between 11:00 and 5:00. They wound up getting here at like 6:00, which was fine. That was actually easier because we’re home at dinnertime.

I usually like to call in my claim with AHS, and it was easier when I could call Cheryl. She took care of things really well. Cheryl was a local American Home Shield person, and I guess it was in my region, and now there's an 800 number where you call, and it isn't quite as easy to take care of things. I had to make several phone calls, and then I also had to go online. But it's still good. Recently Modern Plumbing Company came out to look at a blockage in the line and everything was great.

Contractors recently came by and worked on the furnace. It would come on but it wasn’t heating up, and it started blanking out big time. The guys came in and did what they had to do, and they explained to me everything that they were doing. Told me what the problem was and went up in the attic and took care of that. I explained to them about the thermostat and the tech messed with it a while, and he put in another thermostat. I couldn’t ask for a better service.

After submitting a claim with AHS for our kitchen sink disposer, someone came out about an hour and a half later and got it all cleaned up.

No Limits Appliance Repair did a very good job. They followed up every time I would call them, and they stayed to their appointment, so that was good. The microwave hasn’t gone out and the install was good. Everything turned out good, and I appreciate American Home Shield's help with that. I took over my mom’s account and she was with AHS for 10+ years. So, we have had them on that house for a long time already.

American Home Shield was the same warranty that was offered when we bought the house and they did a great job the first year, and we wanted to renew it then. When filing claims, their website is very easy to use. I get a response from them and whatever contractor they use within about 24 hours. It’s awesome. Recently, there were a couple of issues with the microwave, but Runyon Appliance took care of everything. Their communication was great. They had to order a few parts so they kept us informed along the way. The appliance is back up and running. They were very professional and definitely would use them again if we have the opportunity.

We've been on and off with American Home Shield for the majority of 11 years that we've been in this house. It’s what we know so we stuck with them and so far, their service has been good. It's just that there were always lots of hidden clauses, but for the most part, they were good. When they sent out Heritage Air & Heat, their service was great. The technician that had come out was fantastic. He was prompt and he told me what was going on. It didn’t feel like he tried to upsell us on any additional services. The service fee for what we had was not as astronomical, so I didn't feel like I got taken to the cleaners for the service.

My water is starting to back up in my kitchen sink and I have a garbage disposal. So, when the tech from 1st Rate Plumbing came out, he told me to run ice through it. So, he just put the ice down there and it worked at first, but now, it’s starting to slowly back up again. I didn’t think that was gonna be the cure. I paid the claim and all I got were ice cubes put down the thing and that was it. I paid $85 and that didn’t get resolved. I’ve used AHS now for four years, and I’m a real estate agent and I sell their products. So, I’m a little disappointed. He’s a very nice chap and I think he really thought that was gonna cure the problem, but it really didn’t cure the problem. It was temporary. I don’t think that he intentionally tried to deceive me. But he should’ve probably taken off the trap and look through there and see if there was a clog.

When I had a ceiling fan and some electrical work that needed to be done, I submitted a claim with American Home Shield. I felt really good about using their website. I filed the claim on Christmas Eve so it took about two days for someone to contact me. And the guy who came was professional.

The guy from Sunbelt Electric did a great job and repaired our electrical problem. It was just before Christmas and it took him a couple of days, but it was not a critical issue because it was just the kitchen lights and not the whole house. We had to have a ballast put in. I’ve done it over the years myself several times but now I’m too old to climb up there and it’s a difficult, tedious, laborious job. He was very expeditious and professional. He explained some of the problems and did it in about an hour and a half. As soon as he fixed it, it worked, and several weeks later, it’s still working. I’ve also had several jobs with American Home Shield and I’m very happy with them.

My recessed lights in the kitchen ceiling weren’t working and the technician from TWC Enterprises came. I thought I needed everything replaced but he told me that all I needed was the bulb. He just told me to go to the hardware and get bulbs. He was a very nice man. When I file claims with American Home Shield, I call in because I forget my password and then I have to reset it. It's much easier to call.

Submitting claims with American Home Shield has been very easy. And the interactions with the contractor have been pleasant, professional and courteous. So far, our AHS experience has been decent.

I had an issue with my shower leaking. I had been getting notices from the city saying that I had a very big leak on my property, that I was losing water. I couldn't figure out where the leak was coming from. I knew I had one in the shower, but I didn't realize that the one in the toilet was even worse. It was losing water constantly. I called American Home Shield and they sent out City Plumbing. I mentioned that I did have a leak on my toilet and the plumber showed me how to fix it. It was a really easy fix and it stopped the big leak from happening ever again. Everything went great.

I called in a claim for the shower handle, the kitchen handles, and the cold water handle in the bathroom and the rep was outstanding. The tech from Price Right Plumbing finished up his other job early so he called to see if I was available that day. It worked out good so much so that whenever I have any plumbing problem, I will be trusting them.

American Home Shield's reps were very helpful, and when I called due to a clogged drain, their contractor was out the next day. However, they couldn't do it because it wasn't covered under the policy. The contractor was very good and professional, though. I had an AC guy come out who was really bad. I felt like he ripped me off. He ended up charging me extra money. He told me to do extra work. I told American Home Shield about it at the time, but there was nothing they could do about it. But American Home Shield has always been very good to deal with.

The guy from Blue Ridge Mountain Plumbing came out to look at two toilets that were leaking. He was out two days after I filed a claim, we had to reschedule though. The guy was very good. It took took him about 45 minutes to get everything done and everything is now working fine.

I called American Home Shield on Monday morning complaining 'cause I really don't know what was going on as my heat stopped working. The last time their tech from Extreme Heating & Air came out, he changed the thermostat and the heat worked for a week so. However, once I went back to the house, the heater wouldn't connect with the thermostat and it wouldn't work again. The heater works but then when I set it to 78, it would never reach that. Alternatively, I could set it but then it would turn off. That was a ripoff.

I bought the house a month ago and the owner got American Home Shield for us. I heard about them so I was gonna get them anyway because it protects your appliances. I submitted a claim online to American Home Shield and I liked the website. There was a promotion going on where you can get up to four locks for $75 and the contractor did a good job. All of the locks on my doors were turned upside down and I only had one key but it wouldn’t fit every lock. It only fit the front door and the back door but it wouldn’t the side door and another door in my house, so I got that done.

We had a plumbing issue. There was a blockage of some kind. The person here was very nice. He removed the toilet, and he snaked it, and then, he returned everything back. But then, after a few days, the water in the toilet is bubbling and making a lot of noises like something is still maybe not working well over there. And we’re afraid that it might overflow. We’re not sure what to do now. But he was very nice and fantastic. He really did above and beyond to help. He really was great. He did everything that was possible. He said that usually, there’s a cap outside the house in the yard that should be accessible to drain and snake the drain from the outside, but he couldn’t find it. So, I wanted to know maybe we can call the city or ask somebody where to find it so maybe we can snake it from the outside. But we like AHS very much. Submitting the claim was really easy as well.

There was a plumbing leak. I think it was the master bathroom with the overflow drain. And it was starting to leak back there that I kinda expected that we had to get in and tear our drywall on the first floor and get up under this thing and fiddle with pipes. It ended up being just something where there was a bad seal. But the contractor, A 3 Aces Plumbing, found it, diagnosed it fast, and fixed it, and we haven't had a problem since. They were knowledgeable and efficient. They didn't stay there very long, but they didn't need to. They got everything done pretty quickly. We had the home rekeyed when we first moved in and it was the same thing. The guy that AHS sent out was professional and got the job done quickly and to our satisfaction. It has been good.

I called American Home Shield to file a claim and I talked to somebody. And then, Sears came out and got our ref and microwave fixed up. They did a awesome job. Both the service techs was really good. Some of the AHS reps I've dealt with have been better than others and that’s with every job. Before their contractor would come out, you gotta pay $100. Their rep got a mistake on my card and they sent me a bill in the mail. I called and said that I already paid it. Apparently, they had the wrong number and the rep took care of it. Other than that, everything was great. I got my stuff together and got it fixed, and all is well.

Their contractors are always late and they're always rescheduling, and it's consistently that way. There is a faucet and it's supposed to screw in, and the tech didn't have the right-sized faucet so he jury-rigged it and soldered it instead of screwing in the new faucet. It works, but if it has to be replaced again, then it has to be unsoldered rather than just screwed in. It's not done properly.

Murphy’s Home Services came out four days after I submitted the claim to American Home Shield to service our dishwasher. Everything is working now. I’ve been a recent customer, and so far, the experience has been positive.

So far, everything is good with American Home Shield. They sent out Rice Heating & Air Conditioning for a claim and the tech found the problem, fixed it, and was gone within about half an hour. He also showed what exactly the issue was to me. He was very professional. He did a great job and it was just a good company.

We’ve had Aladdin’s Plumbing before through American Home Shield and they’re reliable. They seem like a big company. We’re expecting them today to finish a job, for which we needed a part we just received. American Home Shield is a pretty reliable service and you can select the things you want covered. We’ve renewed every year. It's just that if you call them, sometimes you’re on hold for a very long time. They’re more oriented towards online, which works sometimes for simple things but if there’s a complex explanation, then it doesn’t work well. For instance, our refrigerator is a GE and we want only GE service people to service it. In the past, we’ve had other appliance companies servicing it but they haven’t really known what to do. GE service people can get right to the problem and they know exactly what to do. So, we insist upon a GE repair person, and sometimes it isn’t always easy. But it’s getting easier with time.

I had a leak underneath the sink in my bathroom and then the stopper wouldn't go up and down. I always call American Home Shield when I have a problem. So, I called them and they got me Mainline Plumbing Services Inc. The technician had been here before. He was very nice, and he fixed the problem. And I like to see someone that I know 'cause I really don't like to let strangers in my house. Everything's fine now. I've been with AHS for a while and I'd say to others to get them.

I've only been with American Home Shield for a couple of months. When I had an appliance claim, the Service Specialist tech provided details on where he was because it was raining that day so it took him a bit longer, which was fine. He had that app which shows you he's coming, what he looks like. And when he was here, everything was perfect. He communicated very well and explained how the dryer works. It was repaired and it now works perfectly. However, for items like getting my house rekeyed, it took about 48 hours for AHS to get somebody. And then, I called their rep and they said they weren't able to get somebody out in a week, so we had somebody else outside the warranty. That was unacceptable as far as rekeying a newly purchased house. I'm not saying it was a bad thing. It could be just because I'm coming from a bigger city and where I moved to isn't so big and that could be the reason.

I put in a claim for both the oven and the dishwasher. There was something wrong with the panel of the oven. The oven would work then stop working so it needed to be changed. The seal from the inside of the oven also needed to change. The first dude who came out was not able to recognize any of that. He was a nightmare in the sense that he was technically incompetent and extremely rude. The second guy who came out from AH Appliance was great, very professional, knowledgeable, technical, respectful, and amazing. He was able to diagnose it right away and find the issue, get the parts, and fix it.

American Home Shield ha people come out that are knowledgeable. They come and fix everything pretty quickly. The tech from Sure Temp came in and diagnosed what the issue was right away. He fixed it, and that was until he could replace the actual part.

AHS has given me great service and the contractors that they sent out were awesome. But I have a big issue with them when I renewed my contract. After my first year with them, I did not renew until they shot me an email saying that if I renewed my policy, they'd give me a $100 discount. Right away, I called them and I renewed my policy with that promotion. But they never gave me the promotion.

American Home Shield's website is very convenient, easy to understand, and user-friendly. They also give you a timeframe of when the contractor is coming. For our most recent claim, he showed up a little early, which was perfect for us. He came on time, knew what he was doing, very gracious, professional, fast and efficient. The pricing was excellent. The experience was very pleasant to the extent that everything was taken care of. And it was rather pleasing to see that something went right.

When you sign up with American Home Shield, everything that is covered and how the payment works are upfront. So, you know what's gonna happen when you put in a claim. It’s straightforward. American Home Shield handles our claims very fast but there was a mix-up when we used them before and it took almost seven days for the repair place to call. This time, when the pool pump went out, it went smoothly and they called within 48 hours and scheduled the appointment. It was fixed in four days and it went smoothly. Working with the vendor or streamlining their vendor communication process would probably help.

When we bought this house four and a half years ago, we had a warranty service that came with it and I renewed it once. I started looking ‘cause I wasn’t really happy with the contractors that they would send out. I switched to AHS about two years ago and comparing them with my previous provider, it’s night and day. Recently, my oven went out and everything went perfectly with the claim. The tech came and diagnosed the problem. He had to order a part and he came back and got it fixed before Thanksgiving. Though we had a problem with the very first plumber AHS ever sent who was trying to upsell additional services, everybody else they have sent has been great. I also had a pool pump repaired and the pool guy they sent out was super quick.

A friend of mine had American Home Shield and they said it was good, in case anything breaks down. Everything is great with them. I filed a claim online when I had an issue with the flap inside my toilet bowl. Best Way Mechanical came out and changed the flap and the toilet handle. But they had to come back out because the toilet kept running. I wasted around 30,000 gallons of water. They readjusted the toilet and it has been fine.

My father works with American Home Shield so I chose them as my home warranty provider. Their claims process was quick and painless. I've requested three plumbing issues so far. The first plumbing company that came out was Charles Moon. They were very unfriendly and they left a huge mess. I did make that clear to AHS. So, they assigned me to a new plumber and they've been great. The same guy came out twice and he was fantastic. With the most recent claim, Long Lane Home Services came out to service the jets in my hot tub that weren't working and everything went great. The contractor was excellent, very friendly.

American Home Shield sent out Washington Electrician Service for an electric issue and they came out yesterday. It didn't go too well at all. When we told him what the problem was, he had to get inside the wall to do the job and allegedly, my warranty don't cover any of that. It sounded from the very beginning when I signed up that this policy will cover everything, but now I'm finding out there are certain things they don't cover. And one of the problems that I had with my electrical, they didn't name it as one of them. I've had this kind of problem before, but somebody else came in and managed to fix it. Now, all of a sudden, all this pops up and I'm without light. I can't even turn on my front porch light nor my lights in my living room. And certain parts of my bedroom and my daughters' bedrooms don't light. I can't get power because of that.

I've been with American Home Shield ever since I got into my house, about two years now. Whenever I submit claims to them, I prefer to go online. I actually had trouble this time going online, so I ended up having to call in. Climate King came out the next day to check my AC unit and the heating part of my AC as well. It was fast. We knew the tech from previous work he did before and he was very professional. He was in and out in 10 minutes. The weather has just been so crazy, it gets so cold so fast. But the unit has definitely been fine. I highly recommended AHS. I'm a real estate agent as well and as far as my relationship with the company, I have nothing but good things to say about them.

I had a heating claim with American Home Shield and it went very quickly. I called and then the Weatherwise people called me. They were out that same day, fixed it, and went about their day. It went very smoothly. I was quite impressed. It was quite simple. It took them about 30 minutes to troubleshoot it, and then they fixed the part, and then we were all good to go. It saved me a bunch of money because if we would have gotten the parts, it would have cost 100 bucks to do it if we would have done it ourselves. So far, this is the only dealing I’ve had with this company as far as filing claims but I am already impressed.

I just bought the house in November and went with American Home Shield since they’re the most comprehensive. The recent contractor checked the furnace and he was timely, knowledgeable and polite.

The recent techs were very professional. They didn’t waste any time as far as trying to figure out the problem. After the appointment was set, it was an hour or so before the service but that’s about as long as it takes to get over here.

AHS sent Dubs Appliance Service to fix my dishwasher. I had to schedule and they came second day after I filed the claim. This guy was much more efficient than the past techs that I've had. We talked and he was very professional about his work. He knew what he was doing and has been doing it for 18 years. He was telling me things that I can do to make my dishwasher work better. The dishwasher is now running great. I will recommend him for anybody, for any appliance. But I had an issue prior to him, with a plumber. And AHS would rather believe the plumber than the actual customer, which was me. So, that put a real sour taste in my mouth with American Home Shield. Now, I'm going to make a decision to find a different company because of how pissed off I was when I went through that

AHS was much better than I thought they would be. My issue was fixed within a reasonable time and the guy that came out was really good and helpful.

The customer service reps of AHS were okay when I submitted a claim for my water heater and dishwasher. The people who did the hot water heater were okay. But my wife said the one who did the dishwasher didn't give her enough explanation of why they couldn't fix it and they were supposed to get back and say if a part or something was missing, 'cause I just wanted to see if it was in the contract to be covered, but they never got back with us. And the dishwasher's still down. But I got the hot water heater problem fixed.

The recent contractor company came out to repair the overflowing of my commode. Then on my backroom, they tightened up the knob that brings the wire up and down as it was loose. The technician was kind of courteous.

Our heating system was blowing cold air and American Home Shield sent Harkins AC, Heating & Controls out. The guy that came out did a fantastic job and the experience was okay. But for some odd reason, it worked for a day, then it didn’t work, and now, it's working again. The service technician was great for the most part. My mom’s place, where he did the work on, is 80 something years old and she's very pleased with the work. But we may have to call him out again because it's still intermittent.

I’ve been satisfied with American Home Shield's service. On my most recent claim, their contractor came and figured out what was pretty evident about the water heater. They then contacted American Home Shield to tell them that it had to be replaced, and they ordered it. And then, they put the water heater in as soon as it came in. It was pretty quick from when they came out to when they put it in.

I’ve been very happy with American Home Shield. They’ve come through on a number of issues that we’ve had on our home from garage door to plumbing. We had a refrigerator that was less than 4 years old and we were having many problems with it. Dealing with American Home Shield was very easy and they sent out a company. Their recommendation was to get a new refrigerator and American Home Shield got everything taken care of within 3 days. They were phenomenal. Then, for a plumbing issue, Brick Street was sent out and everybody was professional. As a matter of fact, they were 20 minutes early than what was quoted originally. They were very clean, very efficient, and in and out within an hour.

I woke up and I saw a glow inside the oven, and there was a tiny fire in it. I did the claim online because it was the middle of the night, and I got a contractor the next morning. Access Appliance Repair was terrific. They were here quickly and did a good job. They told me that I would have to get a new heating element, and they would have to order it because it was not a typical thing that you could fix without a part. Then they told me, "We shut the power off to the oven," and then they came back and fixed it. It's working perfectly for the holidays.

My grandma has AHS next door and she thinks it's a good idea for me to get it, too. I've had AHS for the past two years and so far, my experience has been good. Submitting a claim on my phone is easy and their contractors are good. I've had to use Home Shield a few times. My dryer went out a year ago and they got it fixed. I also had a toilet that was unsealed from the floor and I had to call them out to fix that. The claim with my AC unit was pretty good, too. American Heating and Cooling was professional. There's still something they've gotta do. The technician told me to call them when it gets warmer and I'm thinking about turning the air conditioner on. They've gotta put a pump on there to make the condensation come out from under the house. But that's something that American Home Shield won't cover. Other than that, everything with my AC claim got done and it went pretty fast.

American Home Shield's customer service is not too bad, but at the same time, it takes a long time. If I had an emergency, forget it. It would have been a couple of days by the time they get a contractor in, which is what I’ve been experiencing. I understand this time of year is also an issue. Moreover, I got mixed emotions with the last contractor. He didn’t quite give me a good solution to my problem. He stopped the leak, which was fine, but he ended up just taping the tubing that came off the refrigerator to the wall, which was not a professional move at all. And I’m not happy with it.

My cousin recommended American Home Shield and I've been with them for three years. They need a more established group of contractors to rely on. For instance, one of the issues that we had was with our pool heater. They seemed to have had a hard time getting someone here in a reasonable amount of time. By their contract, they were supposed to have somebody here within 48 or 72 hours. But the guy didn’t show up for a week and AHS said it was hard to find someone in that area of specialty. That’s not my problem though. That’s kind of the reason that I got the contract with them so I didn’t have to do that. They have to find contractors.

Air 72 came out to service my furnace that was not cutting on properly and it was a follow-up. We’d used them about 25 days prior and the first guy had cleaned the furnace. When it messed up again, I went through Home Shield and they contacted Air 72. A new guy came back out on the reoccurring call within an hour of when we made it. This time, he found out that the problem was that the furnace had a loose board with a defect with it. The board was replaced, so that resolved the problem. They didn’t really see that the first time, which is easy to see that something like that could have happened, but the problem was found the second time they came and they corrected it. Also, both guys were good folks and very professional. I'm very pleased.

Southeast Texas Plumbing was fantastic. They were outstanding with their professionalism, were on time and kept me informed. When they came here they looked at the problem, and took care of it. I couldn't be any happier with it. And I’m pretty much really tight with American Home Shield because when I was in North Carolina I was a preferred contractor for them, so I knew exactly what they should be doing. They hit all the points. These guys were great. I highly recommend them. I also have somebody else come to my home, and it’s those that I want because they inform you. And a lot of times, customers will have questions and all they want is an answer, and these guys really, really do a good job with it.

When we purchased the home, our realtor set up American Home Shield for us, and it’s been a good deal. Every time I’ve ever called, they have been wonderful. When the furnace wasn’t putting out warm air, I spoke with a lady and she called who was available first, and Air Majesty was the first one that was available. After I got off the phone with her, it was a short time before Majesty called me and set up an appointment date. I had an electric igniter for the heater and the tech had to go find one, and that took a couple of days. But the gentleman was knowledgeable and very polite, and understood that I’m a handicapped person and I take a little time to get to the front door. He came back and put the igniter in.

I’m still waiting to have my faucet fixed in my bathroom since July of last year, and it’s still not done. They keep making an appointment, but C&J Services doesn’t show up. Then they sent us some kind of a thing for the house, then, it gave me mismatched faucets. So, it was a horrible experience. American Home Shield was good until this past year. They changed with the type of people they sent out to do things. The vendors have been way different. They try to give you cheap stuff and try to mess up stuff that you already have to keep from having to replace this. I’m gonna call around and try to get a new company because this is ridiculous.

I've been a customer of American Home Shield for 10 years and I'd recommend them. Brink Construction came out to my home recently to repair my washing machine. I called on a Friday and it took two days for someone to come out. Everything was fine.

I scheduled the service at American Home Shield, Aaron Pools researched the problem, they came out, got the part in and fixed it. I was at work so my wife had to greet them and bring them back, and they were very good and professional to her.

My thermostat was coming on, but the furnace wasn't coming on. I submitted a claim online and on the day Comfort Pros was supposed to come out, they didn't make it because their car broke down. It had to wait till after the holiday but it was fine with the techs.

When I had a tenant call me about a sewer backup, I submitted a claim with American Home Shield. I went online, which seemed easier, and they sent someone out. Also, I sometimes get phone calls in the middle of the night and would use the online service.

American Home Shield has improved to my liking. When we first started, we had to wait to pay. But now, we can pay them ahead of time. I've had them for a couple of years now and they come in handy. We should have done it a long time ago. We are pretty still new, but now that I know what I know, I advise anybody to get it when they purchase their home. Recently, we submitted a claim for our AC unit and it went pretty well. AHS's contractor, Blizzard Air, was sent. My husband who was there said that the tech was very professional and personable. It was found that the thermostat was wired incorrectly. He rewired it and the AC is fine now.

I bought a house a week ago and the agent and the escrow company chose American Home Shield as the home warranty provider. The first claim was for a rekeying and everything went very well with the contractor. He was quick and he explained how everything works. It was amazing.

One of my toilets wasn't flushing correctly, so the plumbing company had to clean out the outside pipe and it worked fine. They did have to come back out today because the master sinks were backing up. But they kinda couldn't fix that without it costing a bunch of money. They recommended something that I could buy to pour down those sinks. The technician was very professional and he told me what to do. He let me know when he was gonna be here. I really appreciated what he told me.

The service guy was excellent and he didn’t seem to be in a big hurry. It was a lint that was clogged up in a pipe and I had it apart, but I didn’t put my hand back up there far enough. He cleaned that all out. He also cleaned the sensor, took time to explain to me what he had done and recorded the heat that was coming out of the vent with his little thermometer. He was very thorough and he wasn’t trying to impress anybody. I trusted him.

There was plumbing issues in the downstairs sink so I went online and filed a claim to American Home Shield. It was easy to do and their website was good. A&S Plumbing called right away and told me when they could get somebody out there, and that they would text or call before the person would arrive, and they did. The guy was extremely nice and helpful. He was thorough, he answered any questions that I had and told me exactly what he was doing. Since then, the sink has been working fine.

American Home Shield was selected when I bought my home and I've had them for 3 months so far. I submitted a claim online through my phone and it was an easy process. They sent out 4A Appliance Repair and the guy cleaned out my vents and all the lint as far as where he could reach. I was very satisfied.

We bought our American Home Shield policy when we closed on our home, and we'll probably keep it. They've helped me and I really appreciate it. It's nice to know that there’s somebody to reach out to for help and I know it's gonna be $75. However, on top of the $75 I paid, the first electrician that came out charged me 260 because he had to do something. And then we had to call him back because what he did didn't fix the issue. We had to pay another 220. It was a really simple thing and he didn't do much of anything.

American Home Shield is the way to go, especially when you don’t know what to do and ain’t no telling when stuff's gonna break down, and they either fix it or replace it. I had a recent claim for a plumbing issue. It was my hot water side of my bathroom. It was leaking. And I gotta give it to them. It was very prompt. I needed to talk to somebody, so I called and talked to them. Their reps were very professional, very patient, very understandable, and they listened. They sent Watson Mechanical, and they were here a little bit before they said they were gonna be here, which I liked because I don’t wanna wait all day. They were in and out. They didn’t take that long.

The technicians who came for my heater are really intelligent. The unit wasn’t working and it was sparking, and it needed a new circuit board. They ordered the circuit board and came and put it in. I was then in the hospital but they came and fixed it, and it has been working really well ever since.

Previously we went with another home warranty provider and their coverage was not good. They didn't cover most of the things that AHS covers. We went with Home Shield and one time, we submitted a claim for an electrical issue. They sent One Way and the claim went pretty smoothly. They fixed my problem the first time out.

Everything went fine with my most recent claim with American Home Shield. The tech from MaxAir Heating & Cooling came out and only hit a switch from gas to electric. He said something is going out but he can’t replace it until it’s really out, because AHS wouldn’t pay for it. I said okay. I'm going on 20 years now with AHS. I’m one-income and if my air goes or whatever, it’s cheaper than buying a new one, so I kept them. The contractors that they've sent have been okay, except Greenway. I don’t ever want him in my house again. They came and fixed something on my air conditioner, and I paid $375 plus the $75 service charge. But I was mad because all he had to do was go through AHS, then I won’t need to have to pay the $75. The AHS rep that I talked to afterwards said he’ll give me a $100 credit. I had to call in but nobody came out to fix it. I did it myself but they took the $100 already. So, I lost either way.

I have an issue with the humidifier on the furnace. I called AHS and, before scheduling, confirmed that it was covered. The rep said because it was a part of the furnace, it was covered. But when Budget AC, Heating & Plumbing came out, they said that it was an accessory and that it was not covered. It was a big waste of time and money. I had done my due diligence and so I was pretty excited about it. I told my husband that it was gonna be covered and that I went ahead and scheduled the service. But now, I'm down $75 and I still didn't have it repaired. Plus now, I have to get some bids of my own to get it paid for. So I have an issue going on with AHS to look into it and call me back.

There was a time when our water heater wasn't working. The light wasn’t coming on or igniting. I submitted a claim online to AHS who then sent Loyalty Home Services. However, they gave me an email confirmation and the number for the people that they assigned to my claim but then no one called. I waited the whole day, left them a message and still didn’t hear anything back. I called later the second day and the contractor told me that they already had me scheduled. It would've been better if they reached out. Still, Loyalty home was great. The tech knew exactly what the issue was once he did the whole diagnostic thing. My husband said that in 10 or 15 minutes, the tech had the issue fixed and he was gone. The heater has been fine so far.

We had just moved in that day and everything was clogged and overflowing in our basement toilet. The contractor said it would be a week and we accepted that because it was the holidays. They said that was the soonest they could get somebody out, so we went ahead and waited. The guy came out on New Year’s Day but when he got there, the septic had unclogged itself. He said there was nothing he could do if everything was flowing good. He kinda checked us out a little bit and said that as far as he could see, everything was okay. The guy was good and we’re satisfied with our experience.

We were using Landmark before and we changed over to American Home Shield. I heard good things about them from the people at work, and they ended up being a few dollars a month cheaper. Samuel & Sons came out when I had a heating claim, and they found that one of the terminals on the board wasn’t making good contact. So they moved the wire to another one that was available, and everything kicked on and looked like it was working. It went pretty well. They came quickly whenever they got the dispatched. They were real good. While they were here, I also asked them if American Home Shield was a good company, and the tech said that it was one of the top ones they work with.

I recently had a tech come out for the refrigerator, which was leaking water inside the freezer and it was plugged up. He unplugged it and cleaned it all out, and it’s working fine. He was very nice.

American Home Shield's customer service was good, but the company they chose to represent them out in the field didn't really represent them well. I got Heros Plumbing and, at first, I was a little rocky with them. When they called me to schedule my appointment, I confirmed with them that they were doing the garbage disposal and the hose bib outside but they said they just have the garbage disposal. I asked them to call American Home Shield to confirm but they said they don't have time for that. They also told me that if I didn't want them to come out, then they won't come out. I called American Home Shield and they said they had the hose bib on there. They called Heros Plumbing, and then Heros Plumbing called me back the next day and said they were gonna come out and do the hose bib and garbage disposal. And then the plumber did a good job on it.

There was a leak at the bottom of the commode. I tried to call American Home Shield to submit a claim, but I couldn't get anybody. I ended up going online and submitting it there. The contractor did an outstanding job. It was an older gentleman and a younger gentleman, and they had some issues putting the toilet in and switch a toilet out. I was very impressed because the older gentleman wanted to make sure it was done and done correctly without any issues. He took a lot of pride in his work, and that was something that really stuck in my mind.

Right before Christmas, I filed a claim for a leak problem we have up in the attic, and American Home Shield got right on it. Mr. Rooter Plumbing came out and the plumber did really good at our initial start. He wanted to troubleshoot the problem because it’s a whole line up there that’s bad, but he wanted to get the okay from American Home Shield. His company is still waiting on the approval so they haven’t called and scheduled for him to come back yet. AHS was good and we didn't have any trouble in that experience but I hope that we can get the waterline problem resolved.

My heat was not working one time. I submitted a claim to AHS and they gave me the name of the contractor right away. I did a follow up call with that company, Comfort Master on a Thursday or Friday and they were able to come out the following Monday. It has been a good experience. AHS typically sends out the same company to deal with the heat and air conditioning unit. This was the first time they sent out another company, but they were just as good.

The air conditioner wasn't working. I called to submit the claim and the customer service rep was very helpful. Then the contractor who came out took two weeks to fix everything because they had to order some parts. When they actually got everything together, they were only there for about a day. They were good and professional. Everything was working great after they got it all fixed. We also got our locks changed out through AHS and that was fast.

The heater was having issues, and Matt's Plumbing had to come out multiple times. It got me to assume that it was maybe the wire in the first place and it was never my heater. But at this point I was already out 425 bucks that they charged me plus the $100 deductible, and now, I just had to get the wire changed which put me out another $500 something. So I wish AHS would have sent me like a plumber/electric person in the first place because to me, as the customer, I feel like I spent an extra $525 with Matt's Plumbing that I probably didn't have to spend in the first place because it was the wire from get-go.

Appliance Network has been out four times, and they're supposed to be coming back tomorrow to bring another part that they're gonna put on. And I'm very ticked. I'm really not happy about this. I called them December 18th. And every time the company came out, they'd bring a part, but I have a family and we've had to buy clothes. We've had to go to the laundromat because we wash quite a bit, and I hate that it's taking so long.

Whenever I have a claim, I like to speak with someone at AHS and the representatives I talked to were pleasant. Recently, I had an issue with the garbage disposal and it didn't take long for AHS to send out a tech from Anytime Home services. Their normal time is 24 to 48 hours, and somebody came out within that time. The tech was also fine and now the garbage disposal is working.

My sister has had American Home Shield for a long time and it just seemed like a good idea. I got them as well and have had it for a year and a half already. The only thing is that when I call, if they're gonna follow up on the calls, they need to do it much more quickly. I called them about my dryer and they referred me to Todd’s Appliances. The tech was courteous and professional. There were some parts in the dryer that weren’t working and it took forever to get them but the repair was done eventually. The tech did a fine job and the dryer is working great now.

I was going through a divorce. Being a single woman, needing that kind of protection and having a little bit more of a financial peace of mind, I thought of getting a home warranty. I did a lot of research and I found that American Home Shield had the best array of protection from many more different appliances and items and things that would need repair more than the competition, and at a pretty decent and fair price. I've been with them for over two and half years now.

I'm very disappointed with Express Appliance. They've been here twice. They fixed the refrigerator. They said they fixed the dishwasher and it's leaking water everywhere. I was gonna call them for that one. This will be the 3rd visit since December 9th when it's 1 month. No icemaker, and now the dishwasher is leaking water. Every time I run it I have to mop up the floor because the water is coming right out the side, and I don't have ice. I want it for Christmas and they said either they finish the 20th then I said, "Can I have it for New Year's? I want to schedule an appointment right before then." But they said they didn't have any available so that's when they gave me January 3rd. It was from 2-6.

American Home Shield does what they say they're gonna do. I've been with them for three years now. I submitted the claim online to repair the furnace and there was a heating/plumbing company assigned to it. It took a few days to get in touch with them and the guy came out within three days. He said he couldn't fix it because it was something with the zone controller and we had to have an electrician do it. Then AHS assigned an electrician to it and when I called the electrician, he said that he couldn't fix it. It was part of the heating system. The first guy that came out was clueless and he didn't know what he was doing. I ended up getting another heating and plumbing company, and they were out within half a day and fixed it in about 20 minutes. So the second heating and plumbing guy, Boldt's Plumbing, was the one that ultimately fixed it. The furnace is operational now.

Having a home warranty for a purchased home that had been previously lived in was a good idea because I would never know what problems I might find. The realtor selected American Home Shield and we've been with them since we purchased our home in November of 2019. When my dishwasher stopped running, I called them and I spoke to a representative who assigned me to Sears. There was someone available the next day and so they scheduled for him to come out.

I called AHS to submit my claim and it was easy. It’s just kind of frustrating because it’s really hard to get ahold of anybody from their contractor Whitney Holdings. The amount was gonna be quite a bit more than I would have anticipated, and the people at American Shield said that sometimes companies will work with you on price. So I’m waiting to hear back from them. For some reason, we’re just playing a lot of phone tag. But once I get ahold of somebody, they're great.

When the furnace was not working, Complete Home Comfort came and did a great job.

The tech that came out for my dishwasher was very professional. On the first time that he came out, he checked the dishwasher out and said it was the control board. He had to order the control board and said he would have it sent to our house. It showed up about a week later and then he called and scheduled with us and had it put in. And everything was perfect.

We just purchased the home and American Home Shield was suggested by our realtor. We've had the coverage since the end of November and we already filed our first claim. We did it online and it was easy. We got Ball Security Locksmith to do a rekey and they contacted me to let me know that they were on their way. My husband was home when the locksmith came and he said that the locksmith was very pleasant and helpful and did everything that we asked them to do.

I'm super satisfied and would recommend Baylis to anybody. They did a fine job. I had an issue with the air conditioning, the AC condenser and then the AC cylinder. It was the part that's in the house that would never shut off. It just kept running. So, I called American Home Shield and then Baylis came out and he said that the computer that's attached to the motor doesn't recognize when it's that temperature, and so it either just keeps running or doesn't run. So, he said he had to get a new motor, and he said, "I'll be back tomorrow."

I had American Home Shield initially and when I bought my new home, it came with a home warranty but I went back to AHS because I like that I can go online and make a claim. And they're efficient and fast and they text and send an email. They have good communication, and the prices are good. I had a claim for the keypad from outside the garage door. Garage Doors and More came out initially, and they didn't have any keypads. It was two days before Christmas. And so, they came out this week on a Monday, and they installed the new keypad, and it's fine. They were fast and on time.

I had a problem with my air conditioner. I was talking with the lady at church and she said she had American Home Shield. I looked at what they had to offer and signed up, and I've had them for at least 8 years now. When something had fallen down in the disposal and it was rattling, I called AHS and paid the fee. Contractors usually text me when they're on their way. SWAT Plumbing came to fix my disposal and did a fantastic job. I was appreciative of their work.

I have a rental property in Illinois that's covered by AHS. I have a renter there for 20 years and recently, when something was going on with the furnace, we called it in. AHS sent out a tech from Air First Mechanical and they got it fixed. It was easy to submit the claim and we got the contractor right away. So, all worked out and AHS got everything resolved. Also, in the past, we’ve had a couple of contractors that were a little bit more questionable, but the people that AHS sent out for the heater were fine.