American Home Shield Reviews

My toilet wasn't flushing. When I took a shower, the bowl would fill up and then afterwards, it would go down. Submitting the claim for it to American Home Shield was good. Ark-La-Flow was scheduled within the same day, and they came out the following day. The contractor was great. He called AHS or his supervisor, and told them what was going on. He made some phone calls, came back, and told me that AHS would replace the unit if it was within whatever they would replace and that I could take the one that I had purchased back -- I had already bought a toilet. He came, gave me the estimate, and then told me that he would come back after the holidays, and he did. He then replaced the toilet, and it is now working fine. It took a week for them to come back and complete the job. I wish it could have happened the same day, but it did not.

Sometimes, the people from American Home Shield that answer the phone at the beginning don’t know much and it takes a long time on the phone. When you have so many properties, sometimes, they don’t refer to the properties. Another problem is that when you get the bill on your credit card, it doesn’t tell you exactly which contract number it’s referring to. So, then the accounting we need to do to divide it to the unit that it belongs to is kind of messy because you gotta call and request some information to be able to do it. But so far, AHS has resolved most of the problems. And when they have not, they have reimbursed. So, it’s been working pretty good.

I called Home Shield yesterday for my garage door, but they said it’s not covered. Other than that, the first contractor came to work on the heater because it was not hot enough, so he came to adjust it. And then I was charged $75. It’s working well. Then the second one came to work on my my heat and air. Our recent claim was for a plumbing issue and that went well.

The guy who came out to take a look at my garage door was professional. He gave me the estimate and that was what it was. Submitting the claim with American Home Shield was pretty easy. I really had a dire emergency. It was on a Sunday and the fees that they wanted to charge on Christmas Sunday was outlandish for that weekend. Traditionally, if you have somebody on call, you have somebody on call. I understand that's the way it goes, but I thought to charge like triple the rate for somebody to come out for something that was very essential to my house was a gouge.

American Home Shield had just put in a new garbage disposal, and it's been working great. I did the claims online and it was very easy.

One of our units for the heating didn’t work. Apparently, a part was broken and it had to be ordered. The guys from SBS were really eager to get that done quickly. They called and they said that they were rushing it because they knew it was the holidays and it was cold and they got out here. They were very friendly and prompt. I’ve had American Home Shield for years and years. I like them but when I call in, it takes forever to talk to someone. Other than that, I was very pleased with SBS and I would like to have that company come out again.

Everything went fine with my heating claim with American Home Shield. A piece was missing off the furnace and Fick's Mechanical came and replaced it. The guy was very nice. The furnace is now working fine.

Submitting a claim with AHS was very easy and I was very happy with the process. I’ve called them twice and both times the contractors corrected the problem the first time. Everybody’s top-notch. For my recent claim, AHS sent out a tech from Total Air Care and he was great. He found the problem right away and got things going in about an hour.

I was here trapped in the house and needed to take my grandkids to school. I couldn’t get in the garage and couldn’t get out. I submitted a claim to AHS and Ace’s Garage Door came out and fixed it. I can get in and out the garage. It’s working now. When we had a leak, my husband died in the middle of that leak. But they came out when I called them and told them what happened. They came right away and stopped the leak. AHS has been pretty good.

We have all high end appliances in our kitchen, Sub-Zero, Viking, etc. When I signed up to go with American Home Shield the salesman assured me that I would have no trouble if one needed replacement with a comparable appliance, although not necessarily the same brand. He reiterated that a Viking would be replaced with a similar costing brand. When my Viking dishwasher failed, they determined that it could not be repaired because they no longer could get parts. (It took almost a month for them to make this assessment.)

Updated on 01/02/2020: After AHS refused to pay for a/c r/replacement. I called to cancel. They gave me the runaround and had me on hold forever. After 10 min, Finally I told them to cancel it, they said it's $54 to cancel. WTH.

The guy from Mr. Fix It Repairs who came in to do the check on my dishwasher was was polite and nice. He was talking all the time, telling what he was doing and what he was checking for. We were there with him and he was good. Submitting the claim to American Home Shield was easy. They told us to check on the page, but we told them we were leaving because we had business to do on the 1st and we had to leave the house and we would be back in a couple of months because we are both working. So, the rep said, "The page that I sent you, you have to look on it and then purchase it and send us the invoice, and we'll send the check to you." So, we did it. When I called them again, they told me there was something wrong with the spelling of my last name, so I knew they were fixing it. Overall, our experience with AHS was good.

American Home Shield referred CK Appliance and they came out to fix my Bosch dishwasher. I really like them. They also came out another time before to fix my refrigerator. It was a stopped up drain. CK is efficient, on time, very nice, and very professional. They came in, diagnosed the problem, and didn't waste time. They answered my questions and if I didn't have questions, then they explained stuff. I would always ask for them if they can service me. American Home Shield go by zip code and CK has people over here in my zip code. I also work in the same area where their office is. And that's what makes the reputation of American Home Shield good with the people that they send. I know American Home Shield said something to me that, “Well, we like to collect the service fee upfront.” And I said, "Well, that's different but I understand it." And they explained why, which is fine. So, so far, I've had good experiences.

I went online and requested the appointment for my shower that was leaking. Navigating through the website was really good because that's more easy for making the appointment. Pipe Down Services came out to do service and the plumber was very good because he found the problem on the shower. We were thinking it was gonna be hard to fix but he did very well. And since he had been out, everything has been really good. I chose American Home Shield because of somebody's recommendation and I've had them for a month already.

I like that you don’t have to find somebody to do the work, and when something happens, you just call American Home Shield and they get in touch with the contractor that works on that kind of stuff. Within a pretty short time, the contractor’s office gets in touch with you and asks when they could come out. They’ve always done the work really well. Shields Plumbing responds to their calls quickly. Within 24 hours, they are out here to do their thing. And the technician knows what he’s doing. He finds the problem very quickly and does a really good job. He recently had to get a one little thing that fit in the hose where the washing machine drains into the sewer system. It didn’t take long ‘cause he’s been here before and he knows what’s going on in our house.

Dean’s Shop came out for my air conditioner and they were wonderful. I would prefer not to use anybody else but them. They're local San Marcos people. They do a great job and they're downright good people. Dean’s Shop is the best. If anybody wants a recommendation, I would suggest them. But my most recent claim was the water heater and they don’t work on gas water heaters, so I had to use somebody else. American Home Shield sent somebody out and he was in my house for about five minutes, turned a knob, and I had to pay $125 for that. It ticked me off. The guy told my daughter to not worry about it and that the insurance was taking care of it. I told my daughter later that I had to pay $125 upfront and all he did was turn a knob because the knob somehow got turned. I called and asked if they could at least refund half of it, but they said no.

I had a leak in the bathroom faucet and then I submitted a claim for it online. The contractor who came was on time and he did a good job. The issue was all repaired in one day, and everything has been working fine since then.

Our furnace and heating did not come on. I submitted a claim on it online and American Home Shield's website was simple. I figured it out. I made the claim on Tuesday and the contractor came out on Thursday. The guy was good and he fixed the issue. Everything has been working fine now. AHS, however, is getting too expensive to maintain. It's close to $60 a month. I've had a refrigerator claim, which was a big one, but I haven't had a whole lot of claims in the past five years. Overall, I like everything about it except the price.

I had issues with the dryer and the stovetop. Appliance Masters was sent by American Home Shield. I’m satisfied.

My washing machine wouldn’t work and it got like a burning smell to it a time or two. I submitted a claim to American Home Shield and the experience was absolutely exemplary. David from Green’s Appliance came by and looked at the machine. He said what was needed, got a part and then came back the next day or two to put it in. And as of now, everything is perfect. David is the only appliance technician that I would use. I met him through American Home Shield a number of years ago. We had our dishwasher replaced one time, and I told them I want David to install it. I have also referred him to a lot of people. He’s a great guy.

Wade's Plumbing called ahead when they were coming, they came on time, they came when nobody else would come, and they knew what they were doing when they got here. They cleaned up well, and they're nice guys to work with. I've been with American Home Shield for five years. Sometimes, they do the service like you think they're gonna do, and other times they wanna argue about it. I've had good results with them and not so good. But as far as Wade's Plumbing, they're excellent.

We had a pressure valve leak on one of the hot water heaters and I submitted the claim online to American Home Shield. The contractors were on time, very professional, and fixed the problem immediately and without any hassle. They let me know exactly what was going on. They replaced the pressure release valve and the pipe that goes to the drain from that valve. Since then, the hot water heater has been working great. Overall, the experience was very positive.

The water turn-off valve broke and I didn’t wanna mess with trying to turn the water off and replacing it. The contractor, Advance Home Services, replaced it. The technician was great, very professional and did a good job.

I had a bad light switch in my bathroom. We kept flicking it on and off and certain things on my house started not to work. MidSouth Electric came out and fixed some, changed some, I think, amps in there. They got it back working for us. For the water heater that went out, I really wanted the technicians back sooner. But everything is good.

Major Home Appliance Service came out and everything was good. They were helpful and I didn't have any issues with them, so we're happy. Now, we're trying to find a replacement dishwasher and we're in the process of finding one that will fit the space that it has. We've had American Home Shield for almost two and a half years now, but we've had them prior to that when we had a condo. We've had them the whole time for close to 10 years total and I've been telling everybody about them. I've actually had some family and friends get American Home Shield 'cause of how everything worked out for us. Really awesome.

We had a claim where APCO Sale and Services came out, and everything was perfect. I paid my deductible and the technicians who came out were pleasant. They looked at my dishwasher and my fridge. For my fridge, they had the part on hand and were able to fix it in the same visit. For the dishwasher, they had to order a part, came back 2 to 3 days later, and then they replaced the part. There were no surprises or anything, and it was great. Having American Home Shield is not the cheapest option but from my experience so far, they handled the claim really well.

I had a problem with my swimming pool pump. And, like I normally do, I called AHS 'cause I like to talk to a living person as I want them to make sure they understand exactly what the problem is. Unfortunately, it took a week for a contractor to come out to my home after I filed the claim. While the contractor did well and we had an excellent interaction with the guy, American Home Shield should have enough companies that they can go to to get us the next day or a couple of days' service, instead of having to wait for a week for someone to come out. In the summer months, one doesn't leave the swimming pool for a week without a pump because here in the desert where we live, it would get mold. Other than that, everything's going really well now. I even upgraded my pump in my entire control system for my pool so that hopefully I won't ever have any problems again.

Having AHS has been a good value and so I've kept them these past two years. I submitted a claim for a water heater issue and they sent Lubbock A-1 Plumbing. The tech said that my heater was busted.

I have a Thermador refrigerator and on the outside, I have the ice and water dispenser and where the water was coming out, it was mildewy. I called and asked them if it could be looked at and if it, as well as a piece where it drains, could be replaced. A very qualified person was sent out to look at it. He said that he was gonna put in the request and I was told that I was gonna get a call to see when it could be replaced. Then I got a text saying that if I wanted it done, I would have to get a company to do it for me and then AHS would pay for it up to a certain amount. It seemed fair to me, but I thought that I didn’t wanna do that. I cleaned it myself and it looks a lot better.

I was with American Home Shield for a year, then I dropped them 'cause their prices went up really high. I came back when they gave me a better offer. Chesapeake Comfort Systems recently came out and they fixed everything they were supposed to take care of. The tech was on time, he explained the issue and what he was going to do to fix it. He troubleshot it to be sure there were no other issues, it was done in an expert fashion and I'm very satisfied with the work.

Everything went very well when Mountain Appliance Services came out for an appliance issue. They were very good. They ended up coming out about three or four times before they finally got the thing done, but the refrigerator freezer seems to be working fine. The tech did a very good job. I’m a retired Physician. I’m not much of a mechanic, but what he said makes sense.

I had an issue with my stove. On the top, where the clock is, it was going totally dark. Submitting the claim to American Home Shield was excellent. There was a lady who helped me and she was thorough. The first contractor from GM Appliance Service who came out checked the stove, did some test to see what was wrong, and said they had to order three parts that needed to be put on. It took a little over a week for a different guy to come back out to put those parts on. My stove is working okay now.

The plumber from Pruitt’s Plumbing showed up when he said he was going to and got the issue fixed. It was a garbage disposal. It worked out well. Submitting claims through American Home Shield was really easy. As a matter of fact, I was surprised at how easy it was. I did it online. It was pretty clean-cut and clear what I needed to do. And then, they called me to confirm it. So, then, I knew I did it right. The customer service at AHS called a couple times. They called after the house was closed on, and then, they kind of explained how the process went and where I could look online to find out what’s covered. And they wanted to let me know that I could purchase a second year, and then, they called me back to confirm that I wanted to do that, so it’s all been good.

I’m going on my second year with AHS. I had them once before but I sold my other house and moved into this house. So, my Realtor gave another home warranty but I didn’t like them, so I left and came back to AHS. When I came back, I noticed that instead of giving my $75, they gave me $100, but I still went ahead. They're better than the one I had. My most recent claim regarding my heating went well. It’s set up and working good.

I had a new thermostat put on by a communications company and I wanted American Home Shield to come out and check to make sure that everything was working properly. The contractor from Doctor Cool was very good and everything checked out great. Every time I’ve called AHS, they’ve been very responsive. I will continue using them and I will tell my daughter about the same thing once her home warranty expires with her brand-new home.

The guy from Alejo Electric was good. He came in and did the work very well and fast. He took care of the outlets. And the tech from the water heater company that came in here was excellent. But the lady on the desk that said she has 15 years of experience, that one was very unprofessional. I had to pay $700 difference for the water heater, and the insurance company is paying $700 also because he had to bring it up to code. The company wanted the money, and I told the lady, “Could you please pull out a permit?” She said no and I said that they should have one because if anything happens, it’s gonna be on the company’s fault, and American Shield is part of it because they hired them and they're all gonna end up getting in trouble. After that, the lady said that if she doesn't get the money, she'll tear the water heater out of our house. I told her that if she does that, I’ll call the police.

Everything was easy when I filed a service request. And the person they sent out to do the rekey was great. Everything was good.

Surfside Appliance Repair did a great service on my dryer. The tech was quick for the call and he came in a timely amount of time. He was a real nice young man. He had to come back because there was a noise due to something rubbing, but he was able to fix it. I was very pleased with the service. We had a problem with leaking for quite a while until we had all our pipes replaced, which we had to do on our own. But I had quite a bit of problems for a couple of years with that and I always got good service when I called American Home Shield. I didn’t talk to anyone, but I use the phone. I also don’t use the computer but that was not a problem. The people, whoever they contacted, always seem to get back to me, so they must have done that very quickly.

I didn’t expect much from Epic Air because the reviews for them were poor, even on recent service, when I did a search on them. Apparently, it's human nature to only tell when you have a bad experience and not a good experience. Epic Air was professional and sent out a technician at 8 o’clock the day after we had made our claim with AHS. We missed him, but he turned around and came back. He put on his booties to come into our new house to keep our carpets and floors clean. Moreover, he not only fixed what I thought was our problem, but he also found an additional problem with our outside unit and fixed it as well. I was exceedingly happy with the whole experience.

When I had just bought the house, I put in an order to have it rekeyed. The $75 came right off but it took about a week to hear anything back. The guy that did the work was very confident and I was very happy with him. In the end, it was a positive experience, but if you need something done quickly, that becomes your number one priority. AHS should have been able to have a vendor within 48 hours of when I first contacted them.

I purchased a new home and my real estate agent recommended American Home Shield. Once I understood how their claim process works, it’s fine. I had an issue and I thought I’d go ahead and fix things, and then I would be reimbursed, but that’s not exactly how it works. I called AHS and filed a claim early Friday morning and then the contractors came Saturday morning. They stayed in communication. The guy said he'd take a look and went down the basement. He worked on the furnace and then he came up and said there was some air in the line and it happens, and he got it fixed. And the heating has been doing very well since then. It was good.

We've had an American Home Shield policy for a couple of months. We’ve always had a home warranty, but my husband was doing some research when the last one was expiring and we heard good things about American Home Shield. We checked it out, liked it and we went ahead and got it. To submit a claim to them to get somebody out here to help was easy. It’s just the follow-through that’s not. American Home Shield is a little slow in handling claims. We’ve got two things happening right now that we’re still waiting on. We got an electrical issue and we’ve yet to receive a phone call about that. So, we’re still waiting to find out why nobody is showing up.

I'm very satisfied with American Home Shield. I called in to submit a claim for the toilet and the reps were wonderful. Walston Mechanical called and they scheduled to come about three days after that. They did a wonderful job.

My experience with AHS was easy. I made a phone call. They asked me what the problem was and I told them. They asked me how many rooms or in what areas. Then within a few minutes, I got a phone call from the contractor. He scheduled an appointment. He showed up when he said he was and he was great to work with. We had made a previous call. AHS was gonna send another company out. I looked up the reviews for the other company that was scheduled to show up before I canceled and they had mixed reviews, not so good. So, I was nervous about that. Then our issue started working again, so then I canceled the appointment. Then, it stopped again, so then I called and they assigned this new contractor. I was happy about that and happy with who showed up.

I've had nothing but positive experiences with AHS both here and in Summerville when we've had to use someone and also with my experiences with the one that I have in Whiteville. I took out the policy for my mother's property because my daddy is deceased and momma doesn't know who to call for whatever. My husband and I have a policy with American Home Shield and had been extremely satisfied. So, I said that I was gonna do this and I was gonna be responsible for this. I’m not there all the time but my daughter was there and when she went to turn on the hot water, no water came out. It was that way throughout the whole house.

I made a claim online for the toilet that was constantly running and the faucet that was leaking. The techs were fast, good and friendly. Everything is working okay since the repair.

This is our third year with American Home Shield. We had had them before and we were always happy customers so we thought we would do that at our home here. When we had an electrical problem in our home and we couldn’t figure out what was going on, I filed a claim online. It took me a little time navigating their website, but I got there. I got some kind of a notice that I could expect a contractor to be in touch with me within 24 hours. The tech from Sheen Electric called me that evening and he came the next day between the hours that he said he would, and he did a good job. He took out my electrical panel and rewired something electrically. There was a fuse problem too. My issue has been fixed and everything’s fine now.

The service of AHS is good. The only thing is that one time they said that I owe $75 and I said, "No, I don't." Because they sent some guy to fix the dryer, but he didn't touch it at all. He said it's the vent. I said, "How are you gonna say the vent? And you didn't even touch it." So I called the company and told them, "I'm not going to pay you. You didn't do anything." I called AHS and told them. So they sent me another guy. I didn't speak a word about it, but they continued to have it as I owe them $75. This is two years ago. But at the end they took it away. They said, "You're right, absolutely, because you said you talked to us." But as far as RG Plumbing & Rooter they did their job. They were very professional and very courteous.

We had an electric issue that took a month or more because the wrong people kept coming out. The problem was the plug was not in the correct place and the people that they were sending out do not do installation of the dishwasher. Twice, contractors came out and then they just said they don’t do it. Eventually, we got the right contractor and everything went well. Everett Service Company came out and we had a good interaction. They were nice and polite, and they took care of everything.

J & M HCP came out on Tuesday to repair some valves on the sink in the big bathroom and on the valves in the laundry. They did a very good job. They are also really nice and very professional, and they know what they’re doing. Everything's been performing very well so far. We had American Home Shield when we first bought the house 20-some years ago, and then our neighbor who’s a realtor talked us back into it. He said, “Did you let that go?” And I said, “Yeah, I guess we did after we put in a new furnace.” He said, “Well, you should be covered.” And so, we redid it.

American Home Shield sent Sears out for an appliance issue, and the man was very good. I've called AHS a few times and the contractors have been out and taken care of the problem immediately and I'm happy.

Pro Tec Plumbing and Drain came out and they fixed a toilet that was leaking. The toilet has been fine ever since. We also had a plumber there for a leak in a shower at one time. But they tried to rip us off. American Home Shield couldn't care less about it and they would continue using this guy. But that’s been our only negative experience so far with AHS. Everything else has been pretty good.

We used to like being able to call in, but it took so long to wait. Now, we do it online and submitting a claim that way is easy. Joshua, the gentleman from Phillips Plumbing Company that came out did a nice job and he was very nice with my husband, explaining everything that we needed to do. We have always had good service with American Home Shield, and he definitely was one of the best as far as the time that he took. He was very nice when he came back the second time. He made sure he cleaned up the floor area after he was done, so it was appreciated. The AHS staff called us when we needed to be told what was happening. They were good. We didn't have to chase after anybody, but sometimes we do.

I submitted a claim to AHS because I was not getting any ice in my refrigerator. The motor had gone out. Economy Appliance Heat & Air came out and they replaced a part for me in my refrigerator. So, everything went well.

The heat on one side of my house on the second floor wasn’t working. Wilson HVAC came out and told me what it was and they fixed it. They replaced a zone motor. They had to come back because they had to order a part through American Home Shield. The part took about a week or two, and then they came as soon as the part was in. I also had a claim for my oven when the control panel on it went out. The contractor came out and took a look at it and the control panel was a discontinued part so American Home Shield replaced my oven since they couldn't get the control panel. I got a beautiful, brand new oven and it worked out great. I recommend them very highly for that.

American Home Shield answers my questions even though some of them may sound off the wall. Plus the people that have come out from different companies have been great. They're usually very polite and do what they're supposed to do.

I purchased a home in September. The seller put a warranty plan with them in place for me as part of the sale conditions. My diswhasher was spewing water (day before Christmas when I was to have company!). I set an apt for Friday (day after Christmas). They were going to send Sears out. Technician was supposed to call and let me know a more finite window of arrival. They didn't call (I did). Then they were supposed to call when on their way (they didn't). I had to call them to find out that no, they could not arrive between 3 and 5 but now it was between 5 and 7 (of which I could not make). They were to call me to reschedule. Never called. I called Saturday AM and they are CLOSED! Really? An appliance repair (sears) is closed on the weekend! AHS promised to call them and if they didn't answer by noon, they would schedule another contractor. AHS never called back.

American Home Shield sent out South Placer Heating & Air for a heating issue and it was an excellent experience. The man showed up on time, went up and told me what I already knew. Submitting claims through American Home Shield was very easy and their customer service reps were excellent. They do what they do exactly as advertised.

I’ve been with American Home Shield for over 20 years and at that time, it was what was being offered. Other folks that used it had positive responses with it. The co-pays keep going up every year though. It was $25 and then, they made it $40 and now, it’s $75. But I like that the co-pay is collected through the appointment time rather than relying on the technician to collect it. It used to be that we had to give it to the technician and AHS had to worry about getting the money. The technician probably said that they were not paid but we did, which was why AHS decided to take it out of their hands. That way, the technicians don’t have to handle the money for them. In my claim for the garbage disposal, the contractor discovered that there was a piece of plastic or something that was lodged in the teeth of the disposal. He removed that and went on his way.

When I looked at some home warranties, American Home Shield popped up. I read the reviews on them, I read about them and how it works, and it only cost me $75 per incident, so I just figured that it was best to go with them. My most recent claim was the contractor came out and did something to the fan for the heater so that I can have my heater. Before that, they did something about the motor wheel. It was the same type of wheel that goes for the heater. And when they came out in the summer, they fixed the AC. And then, when it got cold, I turned on my heater and it was doing the same thing, so the contractor came back and fixed it. I felt like it was part of the same claim, but I had to pay $75 to Home Shield for the contractor to come back out and re-fix that so I can have heat, because I went without heat for about a week and a half.

When I have a claim, I call American Shield on the phone, and then they turn around and they give me their number to the people that’s gonna be contacting me. As soon as they contact their people, they hung up, and they call me back in less than five minutes. For my claim, American Home Shield kept looking until they found somebody. They didn’t give up. They also give you an opportunity to use your own people with an approval if they couldn’t find anybody in a timely manner. They've sent out North Pulaski and they were good. When they said they were gonna be out here at a certain time, they showed up on time. They were friendly and professional.

My daughter had good service with American Home Shield. We also got them and we've been with them for about three years. The service has been fine. I’m satisfied. We had a latest claim where someone from A-US Air Conditioning came out. The service was okay and the first time he come out, he fixed the problem.

This issue took us six months to resolve. We started out in July to report it but then the original contractor, Cool & Cozy, kept coming and saying it was this thing or that thing. Weeks would go by and when we called, we couldn’t get through to anybody. At one point, we called for an update and a lady basically hung up on us. They did a couple of visits and claimed they were on top of it. But after I paid the original fee, they didn’t seem to come back anymore. So they were the ones that kept extending this problem out because they weren’t taking any action on it. When we figured there was a problem gonna be with getting this resolved, we called American Home Shield and they reassigned the claim to In Your Home Services. Every time we called American Home Shield for an update or to report what we perceive to be a problem, they've taken care of everything for us.

We had a problem with the air conditioner. I called AHS and they dispatched Perry Mechanical. They were very helpful, very thorough and very concise. There was really no problem. It was a misunderstanding on my part because of the change in temperature, and there was frost on the air conditioner, but that was normal. So, they just did a service check and everything was good.

I compared a few of those warranties and I found the kind of comprehensive services that American Home Shield provides is good for my needs, and the price was fine as well. They sent Emelson when I had a plumbing issue and the experience was good. The problem that I was having was fixed, and it was fixed in a reasonable time, so I was fine with that service. Emelson had like two teams. When the first team came, they did the inspection to identify the issue. And after that, they made a recommendation to the insurance company and then the repair guys came on. That was pretty smooth, so I didn't have an issue.

The commode was running, it would not stop, and so I had to get that fixed. Submitting the claim online to American Home Shield was good. The next day, Action Plumbing was sent out. The contractors were nice and polite. They were fast and they told me what they were doing. They tried to keep the area clean, too. Everything has been doing fine since the repair.

I always call in to submit claims and it's pretty easy. I like speaking with a person. I had a claim for the AC and All Comfort came out. The tech gave me an estimate of what needs to be done and the AC needed to be replaced. Yesterday, I just called on my fireplace because it's not working right and I assumed that it was covered, but I found out that it wasn't. I have to search for another person to come and look at it and pay out a fee for them to come out and then pay a fee for the payment. I would like for Home Shield to add or see if there's a possibility to add a fireplace onto the policy. Also, I hope that the rate to come out doesn't increase anymore. It's been constantly increasing. It's up to $75. I hope they keep that at a steady rate instead of having to be surprised with the increase.

My primary home and my rental property have been covered by AHS for six to eight years. Recently, the refrigerator broke down and a claim was submitted on my behalf. We waited with the refrigerator down for a week as AHS' contractor, AG Appliance Repair got the new thermostat. The part was then brought in and the refrigerator was back in service after they replaced the thermostat. AG's service was very good. They always called us and gave us the status of the claim. Things have been excellent since they came out. I'm used to making phone calls but then submitting my requests online to AHS has worked out for me. It’s very straightforward and it isn't a burden. AHS' service is easily accessible. They give timely responses and good service.

Before I had American Home Shield, I was with another company that had terrible customer service. I'm happy that they're very responsive to my needs. I usually submit my claims online and I get a text message pretty quickly after I submitted it. When my pool filter was making a noise, Allen's came out and I have worked with them before. This company is awesome. I would recommend them to anybody.

After we filed the claim, the Sears technician came and they had everything to repair the dishwasher. He was very professional and we couldn't ask for anybody better. It was a one-visit repair and everything was excellent. The warranty came with the house when we bought it. But prior to that, we've also had American Home Shield in our previous home for about 8 years. Like everything else, it's insurance and we can have a peace of mind. I don't wanna have some repairs pop up and I would go, "Oh, wow, I should have had." It’s just having the security of knowing that these things are covered. And it's worth the money to have that little bit of insurance.

When I submitted a service request to AHS, the contractor came out the following day and did a phenomenal job. He was outstanding and fixed what was wrong. I've been with AHS for almost 12 years and they have been the best. I'd tell my neighbors to get it.

When I called the contractor AHS sent out for my heater, they had a few questions. For some reason, it says in their file that the heater was outside the house. It was raining here in Vegas so they said they'd come the next day. But when I explained that the heater was inside in the attic, they sent a person within an hour. When you try to get the heater's temperature to 70, the heater would go up to 70, but after that, it doesn't keep the temperature to what you want. The tech who came out said that he needed to clean something in the heater machine and it was completely done. He was amazing.

Secure Home Locksmith & Safety Services came out for rekeying. It was a really good visit. He was prompt and handled everything, and cleaned up after himself. Submitting the claim to AHS was easy. I had called originally with questions to try to figure out how to get started and I may have done part of it on the app. The representative I was able to speak with was good. It was a good experience, overall.

Everything went very well with our recent claim with AHS regarding our AC. We were able to get scheduled quickly, the technician came out early and was able to diagnose the problem and fix it all in one visit. Submitting the claim was also very easy. I did it online.

The technician from Reliable Appliance called very quickly after the request was made on Sunday. He called first thing Monday morning and then, he followed through with everything. So, it was very good. I had an excellent experience. It was a tricky problem and he figured out a way to solve it. I’ve been with American Home Shield for two years. When I chose them, I just checked online and liked the way that worked out.

Premium One Plumbing came out last week and they didn't find any gas leak, which was the problem. But the gas company found the gas leak, so I’m not sure yet who’s correct. I have to call back and see what's going on. American Home Shield needs to pick better vendors.

AHS sent Terminix and the tech was very, very nice, on time and very knowledgeable. I also had someone come out through AHS for the electric, but he apparently couldn’t help me. He knew what the problem was, but he didn’t wanna fix it. I said the light switches were not supplying any electricity to the lights so he came out and said there was electricity in them. He measured it and said the people didn’t connect the wires right or something like that. But he never did anything about it. So I told him it was a waste of time because it cost me $75 for him to come out and hold the meter up and say, “Yeah, the electric is working in here.” I wasn’t happy with that. But I guess I need to be much more specific when I call an electrician out.

We had a leak under the sink for which I called AHS. A technician was sent out the next day and he fixed it satisfactorily.

Submitting a claim to American Home Shield was very simple. The person I talked to on the phone was very nice about everything and very helpful. He got the ball rolling and I was very impressed. Their tech from RK Plumbing Heating & Cooling came and found that the issue was a little igniter. That solved the problem and the water heater is working. He was very efficient. Being with AHS has been a good experience so far.

My claim started out a little bit bad because the contractor that AHS initially recommended was not available until the following Thursday, which was four or five days later. I called AHS back and they sent Romano. Romano was excellent. They came out the same day. They looked it over, analyzed it, ordered the part and came back the next day and fixed it. I was real pleased with them. It worked out good.

I called American Home Shield and the person I dealt with made the appointment for me. The guy from Pruitt's Plumbing said that they would be here in about 10 minutes, and then right after that, they called me and said that they were on their way. He came out to take out the water saver in the faucet because I had no pressure, and the service performed was excellent.

We were having an issue with our furnace and American Home Shield sent out Comfort First Heating & Cooling to take a look at it. The tech came out within 24 hours and we had a good interaction with him. It wasn't an emergency item and they got it resolved. It took them a couple of trips out to check because they thought they had resolved it. Issues kept happening, and so they sent someone else out to take a deeper look at it. Now, it's working. Everything went as I expected.

I have very good luck with American Home Shield. I go online and request what I have to request with the work orders, and they seem timely. Within that 24-hour time frame, they’ll set up, they’ve contacted somebody, and the people come out when it’s convenient for us or for them.

My heater kept going over and over again. At first, I thought the sensor was dirty but the contractor ended up having to replace a part. Since they did that, everything has been working fine. I have been with American Home Shield for about five years and I've had other claims with them. I've had to call for an electrician and a contractor of theirs have had to come out with regards to my air conditioning too.

One time, there was a problem with my LG Refrigerator which had to do with the ice dispenser unit on its front door. I reported the claim online to American Home Shield and they sent me an email saying that they've assigned my claim to an appliance company. That company ultimately had to reassign it to Sears because they didn't do LG products. Things went well with the repair from Sears. Their service tech was excellent. She figured out what was wrong. They had to order a part and she came back out when the part was shipped to me and she put it in. Now, everything is fine. I'm very satisfied with AHS.

American Home Shield has been my home warranty provider for about 18 years now. Most of the time, when I call up to get things done, I don’t have an issue with them. They basically get somebody down here to get some of the stuff that I need to get done fixed. They sent out Alvarez Plumbing Services for my most recent claim and it went great. They came on time, explained to me what was wrong with the problem, and fixed it. The two guys were very professional and got the job done.

I needed a rekey and I submitted a claim online with AHS. They sent out Dan's Pro-Lock to do it for me and the service took about 35 minutes.

We had a noise coming from our double-door refrigerator and it sounded like it was coming from the fan. So, we called AHS the next day and they assigned the appliance repair company. They said that the contractor company would be in touch within 24 to 48 hours. And the contractors came out and they found that there was a loose plastic part in the fan that was broken, and so they replaced that and that solved the problem. This particular claim was fast and efficient and it resolved the issue. Everything was good.

Everything went fine when Grady’s came for our American Home Shield claim. I smelled gas and the valve was leaking gas on the air conditioning unit. And as far as I know, Grady’s repaired it all in one day.

Everything went well when Stepan's AC and Heating was sent out for my water heater. They fixed the problem with my water heater that had stopped leaking and I now have hot water again. The tech can work on his people skills, though. He wasn't rude but he was very short and he just gets to the point sort of thing. Maybe he was having a bad day but it seemed that he wasn't in a mood to talk. Still, he was very quick. He was here before 8:00 AM so he waited outside until it was 8:00 to knock on my door, which was great. And then he was out within 20 minutes, so it was a quick fix. Everything's been good so far. I had two incidents filed with AHS and both had been fixed.

I made a claim close to the holidays for the heater and air conditioning that wouldn’t change temperature and the contractor was busy. It took them four days before they came out but we were fine with it. We just made do for a little bit and when the guy came, we conversed and it was very pleasant. He saw exactly what we intended and what was wrong and he took care of the issue. He fixed our thermostat. He just disconnected two wires, connected them, and tested it. It was very simple.

AUS Air Conditioning was here and they were great. They were on time and professional. I would recommend them to anybody. American Home Shield has been good as well and they’ve replaced a few things already. However, we’ve been out of hot water for two months now. They sent a guy out here and he did a bad job but they didn’t want to replace the people until I just threw a fit and go, “Look, they’re not coming out. The guy refused to come back out.” And then the second company refused to come back out and the rep goes, “Danny, it might be you.” I went, ‘Well, then I would ask the other three companies that had already been out here.” She called me back and said, “Well, it’s not you.” AHS needs to listen to the customers more, so that they think their customer is not lying to them.

My wife called AHS one day and told them what we needed. A guy from Astro Appliance called. Service wasn't as quick as we thought it would be but the tech from there came out and we told him what was wrong with our appliance. He told us that we needed to defrost it. Astro was competent and professional. AHS has done well for us overall.

The oven and the broiler would not work. Sears came in and they got a part locally, but they had to send somebody to get the part here. While waiting for a part, the contractor went on another job. When he came back, he did the job in half a day. I had an excellent service and it went great. This is my second year on American Home Shield's service. I've also had American Home Shield on another house. I recommended to both of my daughters to buy it, too. Having it gives you a little bit of sense of security. It makes it nice not to have an unexpected large expense for something that might break down.

American Home Shield's service has been excellent. Their contractor came out here for our heating and air conditioning unit when it started making a really loud noise. They were very nice, and they immediately knew what to do and took care of it.

When the motor was bad in our heating unit and was making a squealing noise like the bearings were going out, AHS set us up with JJ's Fire & Ice. The tech was supposed to come out on New Year's Eve, but he called on Sunday and said he had some free time. He said that if we were home, he'd come and fix the motor. We said to come on out and he did. He was very knowledgeable, professional, and friendly. He changed the motor out and now, everything has been working fine.

AHS has been very good, but sometimes they get some bad contractors and they quickly get over them. Within the last year or so, I have started getting problems with the contractors they have. I will not allow Express Air Conditioning & Heating to come to my house. They took over three months to do a compressor and they wanted me to pay for a platform. They charged me $250 for a permit which the City of New Orleans only charged $50 for. It was very bad and unprofessional. I fought them on it. The inspector said I didn’t have to pay for the platform. He said that when he first did my house and the platform, he gave me approval on it, and it’s still approved. Also, I’m still in the process of trying to get my $200 for that permit I was charged for. I informed AHS to never send them to my house again.

The people that I bought the place from didn’t take good care of it, so I had several contractors come out. I've been with AHS for about two years and have had good luck with them. I usually submit claims online but sometimes, it won’t take it so I have to call it in. The first technician from Appliance Doctors who came out didn't speak English and was very hard to understand, but the second one was pretty good. They came out within 24 hours, but they had to order a water pump for my washer. I was without a washer for two weeks. I would like to have the parts ordered on time. Two weeks without a washer is a long time. But I had a light load ‘cause I wasn’t working. Usually, I have six loads and taking the laundry to the laundromat with six loads is a lot. Other than that, Appliance Doctors had been really good.

SAP didn't fix anything. They came out supposedly to fix a leaking pipe. It was in a wall, but the way you go through it, it was right at the top of the attic. It was a real easy fix. If I had the part and tools, I pretty much could do it myself. The guy looked at it, then he looked at something else. He said, "It was the board on top." Then he said, "I'll have to do several modifications." I asked him, "Why would you have to do a lot of modifications?" He said, "We have to move something out of the way." It was gonna be a lot of work, the way he was saying it. Basically, he was gonna tear the whole thing up. But I looked at him like, "It shouldn't have to be. Now that we identified where the leak is, it's not like it's a tiny fit. I'm bigger than you, and I can get my hands under there."

Stephen’s Appliance was professional. And my appliance claim went well. It was a pretty quick turnaround. With the exception of not being able to find the right part because they kept finding other issues, they were very good about turning around the time.

A Plus Appliance came out to see if my my washing machine was repairable. The washing machine was only six years old. Initially, they took a picture of the serial number, but the serial number on the machine had worn away and they couldn’t figure out what the serial number was. They ordered a part and told me that the part would take a week to 10 days to come in. So I waited, and then when they came back with the part and installed it, it didn’t work. They said that there were seven other options that they could go through. So at that point, American Home Shield just decided to replace the machine.

This is my first claim in nearly 4 years. My local appliance store quoted 4 days and $400 to repair the oven. However, I remembered that I had a home warranty, cancelled the repair, and contacted AHS to schedule an appointment. My AHS contractor delayed in scheduling an appointment and ordering parts. He has not returned any of my calls, texts, or voicemails. I call at least once per week, and have been forced to contact AHS to determine the status of the repairs multiple times.

AHS sent electrician out to my home for HVAC issue. Electrician installed electric box that caught fire. AHS has been giving me the run around for over a month now. I have filed a complaint with BBB and am in the process of obtaining an attorney. I have documented every action and inaction along with names. I have been lied to constantly. The electrical co. that is suppose do the work has cancelled appointments and AHS is not taking this serious. As of today I still have a potential electrical hazard at my home so I am nervous every time I leave my house. Now supervisors are refusing to take my calls because they dont want their name attached to this issue because they know they are wrong.

Called in the problem, paid the $125 fee, they gave me the name of a local contractor who would not contact me, I called him and he never answered any of my calls. I went to his house (I know the contractor small town). He wouldn't answer the door. His work truck was outside his house. Contacted AHS and was told they didn't have another contractor. This was March 2019. I asked for my $125 fee to be returned 3 times now and was assured it was "in the mail." Lost out on $125, problem never fixed. Worst company I've ever felt with. Beware!!

I’ve used American Home Shield a couple of times, and it worked out. They're doing okay. I had put down a claim for two leaks. One was a pipe, and Prime Plumbing Services fixed that, but I thought they would go do the second leak. It was outside. It was my sprinkler system.

The contractor was fantastically good. The mechanic that came out to diagnose what seemed to be going on with the problem spent a great deal of time but was persistently trying to look at different aspects of that system and discovered two issues that had not been discovered before. It needed a part and they came back very quickly considering these people are 50 miles away or so. They needed to schedule it on the day they were gonna have several calls up here. They made it happen very quickly. It was not a week apart. They got here on a Friday and I called them back on Monday. I told them I was extremely happy because for the first time in six weeks, we had heat in our house. So, I can’t say enough good about the tenaciousness, the thoughtfulness and the methodical thinking through all the processes that could have been causing the trouble. This company did a wonderful job.

I’m paying the premium every month and it’s nice to know when my air compressor breaks and the whole thing falls apart, American Home Shield is gonna help me. We had a little problem with the first vendor, but the last person was great. All American Cooling fixed the problem in about an hour and 10 minutes, and they were amazing.

We didn’t really use AHS that much, and they refused one call. But they fixed the other call. They took long to answer the phones and get back to me. But their contractor, Foster's Appliance, provided good service.

Two things had occurred in my refrigerator. Inside, between the freezer compartment and the refrigerator compartment, was getting extremely hot. I called about that and Hornet Appliance was sent out within 48 hours, which was fairly quickly. The technician was very good and I was told, technically, the fan is not cooling the compressor so it’s causing it to heat up. They had to order a part and come back and another guy came out and installed it. He was good too but I didn’t interact with him very much. Beginning to end, it took about five days. I’ve also had 2 other claims and I’ve been extremely satisfied.

The people that American Home Shield sent out for the job were very professional and they knew what they were doing. They had knowledge of the product so I'm satisfied. I've been in the program about a year and this is my second call out, and both times were satisfactory. Everybody has equal qualifications in what they do or what they're responsible for but being polite to the customer and acting professional goes a long way.

Submitting a claim to AHS was very easy. I made one phone call to AHS, told them what it was about, and got a call back saying when they would be out here, that a tech would call when they’re on their way. A-US Air Conditioning of Texas came out and did a good job. The technician located the problem, he fixed it very promptly, and then explained to me what he did.

Cutting Edge Total Comfort came out and replaced a piece that they thought was the issue, and then two weeks later, the whole control board crashed. So both times, I was experiencing the same issue. I read a bunch of their reviews online and being that I’m with American Home Shield, you can't get to pick your contractor. I was very skeptical of their service because they didn’t really have any good reviews. There is one or two good reviews out of a whole slew of reviews, so I was very skeptical but they seemed to do all right. They came out within 24 hours of being scheduled. They came within their time frame, and the tech diagnosed the issue. It was a gas Forsaire furnace. What he originally replaced was the thermocouple and then it ended up being the whole electrical board.

My furnace was running, then it would stop blowing cool air. It wouldn’t operate once I have it in a auto position. So I called American Home Shield like I always do. Rush Heating & Cooling was able to resolve the issue. And I was satisfied with the interaction I've had with them. They were professional and courteous. I’ve had AHS for several years now. They were referred by a friend. I’ve used them a few times, and it hasn’t been a unpleasant experience. It’s good to have it.

Submitting a claim for a rekeying was a really easy process.

Choice Plumbing Heating and AC came out for a plumbing issue and that clam was excellent. The plumber did a wonderful job. He knew exactly what to do. He was there, in and out in less than an hour, and everything was working when he left. Their claims process was a little difficult though. I paid with my credit card, initially, through the automated line and then it transferred me to a customer care person and it showed no record that I had just made a payment. So, that was a little frustrating.

The guy from Garage Door Solutions was very prompt and he was efficient. The claims department who took my claim and everyone was very efficient and accurate and timely. I’m satisfied much. I will. I’m gonna continue renewing and keeping American Home Shield.

The guy came in and put a new faucet that goes from the wall to the bottom of the toilet and it was leaking. So, I put a new one of those on but he said it was good and he left, and it was still leaking. I called him and he came right back and fixed it. That time, he said that he was gonna get rid of the one that was on the toilet and put a new one on and it worked great. The claim went good, and he was nice and very polite.

We had a plumbing issue. We submitted a claim to AHS and they sent Discount Contractors out. I called on a weekend but they don’t open on the weekend, so they came that Monday. They called me before they came. They came and did the work on the toilets. They handled it very well. The guy knew what he was doing and he got to it. He was very professional. He had the parts with him in his truck and he took care of that.

I recently purchased my home and American Home Shield's the insurance that I have for the first year coverage just in case something happens. I pulled out my documents and gave them a call because I was not getting any hot water. The level where I could turn the showers from hot to cold stopped in the middle. I had a previous plumber come to my house two days before who told me that there was something wrong with the pipes inside the wall and I paid them. It was just a mess. On the other hand, the guy from Rockland Plumbing was here within an hour after I called in a claim with AHS and I was shocked. He came out to adjust the valve of my showers. He was very nice and personable. He had the job done in two bathrooms in less than five minutes. It was a super easy fix and I just paid the $100 deductible. It was an excellent job and I was completely satisfied.

We’ve submitted claims both on the phone and online and both ways came out good. The first few times, we did it strictly by telephone, but then we started doing it online and American Home Shield responded fast. The drains and the sinks were backed up and I called Keeton Plumbing late Friday so they weren’t able to get there that late in the afternoon. They were there on Monday, which was the next business day and they also called to tell us what was going on.

I had a request a couple of weeks ago and American Home Shield couldn’t find the part anywhere to fix it, so they’re gonna replace the oven. I called them to see where they looked, and I found that they only buy from certain companies. The challenge I’m having is I have an upgraded oven and they want to give me a GE, and I’d like for them to find the part. I have a Fisher & Paykel and it’s brand-new, and they won’t replace it with the same quality. My wife isn't happy with that. I’m trying to find something that will work but it’s gonna cost me a lot of money to upgrade it. They’re willing to give me $1,300 but I can’t replace an oven for that with the same quality. Nonetheless, the technician that came out was great. He knew what the problem was and figured it out real fast. He was very polite and nice.

I have had to use American Home Shield's service twice, and so far, it has been really good. I had some issues with outlets on our front porch and a bathroom fan that was not working. The electrician that came out got all of that in working order. I was really uncomfortable because nobody could come out with me that day, and I don't like being home alone with a male coming. But he was very professional and he kept his distance. He explained to me what the problems were and what he did to fix them. I felt like he did a really good job because I didn't feel uncomfortable at all.

When the faucet was leaking, I initially went online, but I ended up having to call because my contract number had changed and I had not received it so I was putting in the incorrect contract number. We had some work where I was not satisfied with what I was being told. Things weren't being explained to me correctly or I was misunderstanding why they could come out for a leaking sink, but not a clogged one. They put it in terms where they had to put in a call for the leak, not the clogged sink because it wasn't covered.

I submitted a claim to American Home Shield to rekey our home for a new home purchase. It was our first ever claim and the rep I spoke with on the phone was excellent. The process was smooth and it went like clockwork. They sent out a guy from Steve Rodgers Locksmithing the next day, and he was a lot of fun and very personable. We ended up getting four keys because we had two locks changed.

It's very hard to get a hold of people through Home Shield. When you call, you don’t get a person. They have you on hold for hours and hours trying to get to the next representative. If I call in the wee hours of the morning, sometimes I could get a person, but then the person who they say they are gonna send doesn’t show up. One time, the person who they assigned didn’t show up, but I got charged for them coming. I had to get someone on my own, but they did reimburse me. The people that come out to do the work have been professional. My boiler was doing mini-explosions and the heat was getting too much gas and was shutting off. Horner Heating came out and said the emission thing was filling up, so they put some new parts on it. The tech was a young man and he knew what he was doing, he went right to it and got it done.

Our water heater was leaking hot water from the bottom and Universal Plumbing had to replace it. The technicians were excellent and they took care of everything in one day. I have been with American Home Shield since 2008 or 2009.

When I had to contact AHS for the heating element, they had somebody come right out the next day. When I was with another company, it would take about two to three days. So AHS was on the ball. The techs were courteous and professional about everything. When they came out, I smelled an element smell. They said there was nothing they could do with the smell. But they did what they had to do and they told me. I had to go try to get some deodorizer from Home Depot and put inside the air handling unit to kill the smell. Every now and then, I smell an element smell on the stove..

I have a claim and the contractor I got was really bad. With another I experience I have though, the all-around experience was excellent. My furnace wasn't heating enough one day. I also tried the easy though it was very cold and it didn't seem to be working as well. I called AHS and they sent RR HVAC. The tech was right on time. The service RR provided was exceptional. They were accurate and honest. Everything has been working fine so far.

There was a time when we would leave our place and try to hit the garage door with the remote but then we couldn't get it to close. We submitted a claim to AHS and they sent Ace’s Garage Door & Repair. The tech was supposed to be at the house between noon and 4:00 and he didn’t show up ’til after 5:30, which was okay because I work and stop at 4:00. But, I had made arrangements for someone else to let him in and that didn’t happen. Also, I don’t know what he did because he was gone before I ever talked to him. My roommate said that the tech took off and I thought that was a little weird.

There was no heat in our furnace. I called American Home Shield and they sent United Air Temp. The guy that came out was really nice. He was excellent. I used to go through Appleton and I got rid of them because their receptionist was extremely rude and they were overpriced. So far, everything has been fine with AHS. We had a new Amana put in. Since they credited us stuff on our furnace, that was good for me. Because if we don’t get help with the furnace, there's no point having a home warranty.

I log into the website when I submit claims, I choose what service I need, and I book it through there. Then I get texts with the information of who’s coming. They also call me and give me the time or work out a time of when the contractor would come out. In my most recent claim, someone contacted me about 3 days after I submitted the claim but that was just because it was close to the holidays. Express Appliance Services came out to service the refrigerator which was purchased brand-new with the home last year. And we had to call the service twice because there was a problem with the Freon.

My air conditioning unit wasn't producing cold air one time so I submitted a claim online through my American Home Shield account. Navigating their site was easy and straightforward. As soon as I submitted a claim they sent me a text that said that I would be contacted within 24 hours. I was satisfied by the service rendered by Island Breeze HVAC LLC which was sent by AHS. Their tech was able to fix my problem quickly. There was something burned out on the compressor unit and he was able to fix it with what he had in the truck. My AC has been working since then.

Our recent claim with AHS regarding our heating went well. The outcome is good as far as it's working. And the timing of the contractors was really good. They got there quickly.

American Home Shield sent Drain Go out for a plumbing issue that I had. They came really quickly, and the guys who came knew exactly what to do and fixed the issue straight away. It was very good. The claims submission with AHS is good too. They’re helpful on the phone. The only thing is sometimes it takes quite a while to get through on the phone. I know you could do it all online, but sometimes that’s difficult when you're at work, and so it’s quicker on the phone. I'm not paid way over what I’ve actually used, but it’s a relief to pay 100. I've had two claims. The washing machine was 350 and the shower was 250, but it’s an insurance.

We've had American Home Shield since 2013 and their claims process is very easy. We like the fact that we can call and have things repaired if it can be repaired. And if not, it can be replaced.

My sink was clogged up. I did my claim automated and this time it was easy. I've had problems before where they put me on hold, but that never happened the whole time I've been with American Home Shield, so I was very happy about that. They then got back with me the same day and the same time, and they text me back who was coming and what time it was coming too. The contractor from AZ Remodeling & Plumbing was right on time. He gave me five hours, and he was there within the hour. He got something unclogged, and my husband said that the guy did a good job and that he didn't make a mess. So far, everything is great. I was very satisfied.

There was a problem with my water heater and when Barlow Plumbing Service first came out, they just hit the reset switch. That caused the water heater to be able to work again, and then they left. Thereafter, since I knew how to reset the reset switch, I just reset it whenever the hot water would fail. Then time got away from me, so it was a little over a 30-day period before I had them back out. When they came back out, they found that it was the thermostat or something and they had to replace parts in it. That took about an hour because things were hard to get to. For the particular brand of electric water heater that we have, there are two different thermostats, one on the top and one on the bottom. In the end, everything is working okay now after the repair.

I didn't have heat on one side of my house, and the contractor came out in less than 24 hours. They replaced the capacitor in the furnace and did a wonderful job. They were in and out in 30 minutes.

I submitted a claim to AHS for a garbage disposal. It was making a lot of noise and it really wasn't working right. It was leaking water from the bottom of it. I spoke with a representative of AHS and it was fine. I didn't have any problems. They worked it out. They tried one person but they were busy. They went with the other person, and they connected with me within 24 hours. The guy that came out did a great job. I would have him back. He replaced the garbage disposal. Once he looked at it, diagnosed the problem and saw it was something that couldn't really be fixed, he immediately went out. He called it in, waited for a response and said he had one in the truck. He came back in, put it in and he did an excellent job. I have no complaints.

We had a plumbing stoppage issue. I submitted a claim to AHS and the response of the contractors was pretty immediate. We were very satisfied. It was excellent and everything's flowing well. We've been with American Home Shield for about three years now and all of our experiences have been positive.

The guy from Advanced Home Services was nice and very professional. He took care of my heating issue right away. It was a great service. We've been with American Home Shield since we bought the house and it's great having it. Everything worked out okay.

When I submitted a claim for the dryer, I was told that I would be contacted within 24 hours, which was correct and very timely. However, I don’t like having to pay a deductible every single time I call. The dryers light would come on on one cycle but it wouldn’t work on any of the other cycles. The contractor checked it and ordered the parts, which took a bit of a long while, but parts take what parts take. Then, as soon as the parts came in, they were out. There were two of them and they were very efficient and quick. They got it working and everything has been fine so far. I'm very satisfied with the experience. I would certainly have them back out.

Our experience with Immediate Response Plumbing & Rooter Service was excellent. They were prompt in calling and showed up before time. We tried to get them to come in but he said he couldn't start 'till 8:00. And there were two of them that came and they got the job done within just a few minutes and we knew the problem was the stoppage in the sink. Everything was great. I also like the fact that I could go ahead and pay AHS. We make the claim, we can go ahead and pay the $75. It was already paid by the time the contractors came.

We had no heat. I called in a claim to American Home Shield and they sent A & R Complete Service Corp. The tech explained to me what the problem was. The hot water heater was not hooked up so I wasn't gonna get any heat. I didn't know that and I got an expensive lesson on how my hot water heater works. Still, the fella who came was great. AHS did fine.

I like having American Home Shield. I don't have any issues with what's covered or the service that we're getting. It's been a fair deal, and I've learned to rely on it. Choice Plumbing Heating and A/C came out for our most recent service request. It was for a furnace issue. The fan was not coming on and it was discovered that a starting capacitor needed to be changed. I did my claim online. The website is fine and it lets you know that within 24 hours, you'll be contacted for an appointment, and it usually does happen. It's just that I've learned to try to be as complete as possible when I put in the initial service request. Also, it's unfortunate that for the weekend coverage, we will have to find someone on our own. But that's just the way it goes. I understand.

This is gonna be my second year with American Home Shield. I have a Wolf oven, a Fisher & Paykel dishwasher, a Sub-Zero refrigerator, and not too many people have repair people that come and fix these things. I use my appliance a lot, so I needed to be reassured that if something should go wrong, I wasn't going to pay a fortune to have it fixed. I did a bit of research and they got good reviews and the people that I bought the appliances from recommended them.

My claim was for my clothing washer not going through the proper cycles, and it was found that the filter on the bag of the washer where the water line’s going to was clogged, and it was causing fault codes on the LCD display of the washer. That was fixed, and then it was researched that it was my water softener that was putting out bad water. Also, my water meter out in the street was damaged, so I had all those repaired. The water meter is done by the water company, Las Vegas Valley Water District. The company that came out to do the repair on the washer did an excellent job, and I highly recommend them. They came within their allotted time window. They showed up clean, well-dressed and with all the tools. They were very knowledgeable of my type of washing machine, and they were very good.

When RJ Wiggins came out for an electrical issue, the tech was professional, courteous and timely. That experience was good. I've had American Home Shield for 18 years. For the most part, my experience with them has been positive. It's just that the cost of the service is disappointing because we pay $50 a month and the fee is close to $80 to have someone come out as a service fee. Having paid almost $50 a month for the last almost 20 years was a bit absurd. We’ll certainly prepare for the auto renewal because that happens on a yearly basis. Sometimes, it sneaks up on you and you don’t realize, and you think, “Oh, I’m gonna cancel.” Sometimes it says that you are required to do some preventative things in order for them to be covered, which is frustrating. Technically, we’re spending about $600 a year on the policy the way it is.

This company only covered 2,000 dollars of our old HVAC system. We had to purchase a new system due to this company not covering most parts to fix the old HVAC. They blamed it on a code that only covers minimum parts. I would recommend of you are considering this company as your warranty company to cover you appliances to really think twice. Payments are high and service fees are also extremely high. I would never recommend this company to anyone. Do your research and these prior reviews are nonsense. Respectfully submitted. Bill **

My 1st overall experience was ONLY "FULL OF FRUSTRATION and DEPRESSION". American Home Shield's service is a scam, fraud and not worth. The time you need them, they will give all excuses to not do the job and to give all excuses that the items are not covered in your contract, even if those are clearly listed as "COVERED" in your contract. This was my 1st time using American home shield and this was 1st time I requested for a service from them. After my this 1st experience, I just strongly feel that I should have hired somebody directly to do the job, pay more money and should have never used American Home Shield.

They sent a service company to see what is wrong and that company works hand in hand with AHS to write additional/lies about the issue.

I just had my first bad experience with American Home Shield and who they have listed for vendors for repair service. From August 2019 until December 2019 Ive been waiting to get my refrigerator repaired By Ameritech. They continue to come out here and never resolve my problem after 9 appts. I finally had to call and beg for the third time to AHS to request that they never send Ameritech back out to my home. Finally when the new company came National Appliance Repair they fixed it within three days. Ameritech is a joke and should NEVER Have allowed this issue to go on for four months. I am currently looking for an attorney to recoup my fees for all the times I had to miss from work to be here for appointments and all the food I lost within those four months that Ameritech claimed my refrigerator is repaired and it was not.

There was a time when we had a faucet leaking and our toilet was making gurgling sounds. We submitted a claim online to AHS and they sent Immediate Response Plumbing & Rooter. Interacting with the plumber was great and everything has been fantastic since then. We're extremely satisfied.

Express Comfort Heating & Air came out to look at my heat pump that wasn’t working properly. I went online to file this claim but then I also got on a call with American Home Shield. The website was very user-friendly. I called about 10 o’clock, and the contractor came out that afternoon. He was here within four hours. His name was Chris and he did a very good job. The repair that he made and the adjustments he did looked to have corrected the issue.

I had American Home Shield a while back and got reinstated with them within the last couple of months when I was financially able to. I needed to have the services done on a lot of my appliances and my whole home equipment in a way that would save me from having to pay out-of-pocket. When I was without heat, they sent Butler M-K. They were very professional and the tech did a wonderful job. He fixed everything in a timely fashion and I was very pleased. A part of my furnace needed to be replaced. Not only did he do that, but he also replaced my thermostat with a newer model. Everything went perfectly.

I called American Home Shield and the rep was pretty good. Handy Randy’s Enterprises came and serviced my dishwasher, which was beeping and wasn't working properly. The rinsing agent was leaking, and so they had to change the part. They had to order the part, and the guy came back and fixed it. I turned the dishwasher on yesterday and it was pretty good.

I’m a Realtor and I refer all my clients to American Home Shield. Whenever I have a transaction, they always buy from them. I have also been a loyal customer. When I moved in, I remodeled everything. The house was brand new and I never bought a home warranty, but I felt it was about time. I have lived in this place for eight years and things may start breaking down. I recently made a claim and the technician came and took care of the problem. That has been giving us trouble in the past, so I wasn’t very hopeful that would be taken care of, but he did and I was quite surprised. He was good and he did things very professionally.

I had multiple claims with my first claim with American Home Shield. I did it all at the same time to save my hours, so I could just take off one day. For the heating, JJK HVAC came out to our home and checked my HVAC for heating, and also gave me a couple of notice to make my HVAC last longer. It was a great experience. The tech was very nice. He was very knowledgeable of what he does and has great customer service.

The heat on the AC wouldn’t blow and we submitted the claim online to American Home Shield. We thought it was the outside unit but apparently, everything was upstairs. Charles, the contractor, had to replace a part, which was something that was easily fixed. He was great and he did the work. He had been out there before and we were very pleased with him. Everything was fantastic and we were happy.