American Home Shield Reviews

My issue was successfully resolved by AHS. Darrika stepped up to make things right on behalf of AHS and for that, I’d like to make my experience WITH HER, a 5 Star experience.

The American Home Shield website is awesome and easy to navigate. Their response to my submitting a claim is awesome too. Efficient Air recently came to my home when the compressor went on the unit, and the tech knew what was wrong immediately. Took him an hour and now it's fine.

The heater wouldn’t ignite so I processed a claim online and I'm very pleased with the website. Universal 1 Repair was assigned to resolve the issue and they were very professional. They were very courteous and they respected my place. They explained everything to me in detail and did a good job. Everything has been functioning excellently since they had been out. The expense from old appliances is just outrageous and American Home Shield was recommended through a friend. I've been protected with them for at least 10 years already.

The contractor AHS sent for my plumbing issue solved the problem. He was timely and quick.

The sellers put American Home Shield on the sale of the house when we purchased it back in September of ‘19. After my fiance’s daughter and future son-in-law moved in and used the shower, that was when they realized that the drain itself was leaking. I called American Home Shield and they got a hold of Eagle Plumbing and Heating and within 45 minutes, Eagle got a hold of me. Tim from Eagle was very pleasant. He said he couldn’t get out there the following day, but he came out two days later. He was there when he said he’d be. And when he was within a mile of the house, he texted saying, “I’ll be there,” in whatever time he was gonna be. I thought we had the problem resolved and unfortunately, it wasn’t as easy a fix as he thought. So, we had to call AHS back and he came back a second time and got it completely rectified. He was phenomenal.

I like Home Shield's service and follow-up. This is our second year with them and we only used them one time during the first year but the service is very good and they follow up. The people they referred us to said they would call within a certain period of time and they did. We had a microwave issue recently and they sent Elite Pro. The appliance man came out, installed the microwave and checked it. It's still working now. I'm in Las Vegas and it's cold here right now. I warm my coffee up quite often and I got tired of warming it up on the stove. So, I'm very happy.

The customer service representatives at AHS are good. They tell me what to do. I've had AHS for several years now and sometimes they do some things I kinda question, but for the most part I’m satisfied. The guy that checked out my Bosch oven was very nice.

We like American Home Shield's willingness to work with their customers and take care of all the problems that may arise. Plus their contracts are quite fair. The technician is very polite, and it's the second time he has come out. First time was for a dishwasher, a couple of weeks prior. With each visit, he's very professional, explained everything well and was able to troubleshoot both problems rather quickly and repair both issues that I had.

I go online to file a claim with American Home Shield. It’s easy to do. When I had a sewer line that was plugged, it was a day or two after that someone came out. It was quick. The contractor was very professional and good. They did a fine job. Everything was broken but now it’s fixed. We had a similar problem four months ago and we got the same kind of result. American Home Shield had excellent response and the issue was fixed cleanly so we’re good. We signed up for the warranty when we bought a house in St. Louis about six years ago and we signed up again in Minneapolis. So all together, it's been like 12 years and it's just fine.

The circulation pump was screaming like crazy. It was keeping us and the neighbors awake. We just bought the house six months ago or so and it’s under American Shield. So, we called American Home Shield and went through them. We’ve had very good luck with the contractors so far and they're very good. We’d recommend American Home Shield. It's very valuable having it when you move into a home. The house is pre-owned and you're not sure of the condition of everything. We had a couple of home warranty choices, and the Realtor that we were working with recommended AHS.

American Home Shield is lovely and very responsive. Although All Brands, the contractor they sent, was very good, they couldn't work on my kind of system. It’s not often that you find somebody who tells you they can’t do the job. I had to call AHS back and they’re going to assign somebody new who could handle the system.

We've been with AHS for 10 years now and they're good. Recently, we had a leaky pipe under the bathroom sink. I called AHS to submit a claim. Pruitt’s Plumbing came out and the guy was really nice. He fixed it right away. Since they've been out, everything's fine.

We had problems that started out with the water heater then the stove went out. We then had to call a plumber and they replaced the plumbing. We still had problems because the plumbing had to be replaced by the city on the other side. And then we still had problems with the heater so American Home Shield sent out Rise Heating and Air and they fixed it. They replaced one part and it was $650. Everything is great with the furnace now.

My heating claim with American Home Shield went fine. Amazing Comfort came out and took care of what the issues were and got it resolved pretty quickly. I was dealing with an elderly tenant. It was really cold and she had no heat. It was really critical that we got somebody to her as quickly as possible. While I understand that AHS or the companies that are working with them have a process, it took some time to be able to connect with somebody that could get to her when I had an individual that could have gotten to her within an hour.

I had American Home Shield for a property that I had before. I was familiar with them and I didn’t know any of the competitors like I do today, so I went with them. I had two toilets that were running, and I had a sink that the pipe probably must have been too short and it’s dripping. The contractor came in and he put a new pipe on, which worked. There was more dripping from the garbage disposal and then, he also changed the entire little flapper piece in the toilets. Every time you flush it, the water would build up and then rise to the seat out. He fixed everything to work 100%.

I called American Home Shield and asked them to fix the doorbell. Southwinds Electric came out and surveyed what they needed. And then, they went, got the part and fixed it. As far as the electric outlet, they replaced it with a new one, just like they were supposed to. They fulfilled all their obligations. So, I’m good with it. Everything was taken care of.

I submitted a service request to American Home Shield for a heating problem. The contractors came out and I had great interaction with them. It took about a couple of weeks to get everything back up and running because they had to wait for the parts. I was excited that they were handling the situation with the heat. The only qualm I had was that there was not enough coverage for the Freon. But other than that, they were good. I would recommend them.

I've had American Home Shield for some years now. It's convenient with the price and I'm able to get service. When we had a plumbing issue, everything went fine. From the time we put in a service request, it took a week for Patriot Plumbing to come out but it was understandable. The water heater was replaced and installed and everything was good.

I like American Home Shield's service. They’re good at responding, but sometimes you have to wait for the submission to be available, which may be schedule issues. When my washer door wasn't engaging, AHS sent Sears. The tech came on time and replaced the lock.

The contractor responded within three hours after I filed a claim for my appliance. To fix the issue, he replaced a part. My experience with AHS was excellent.

The spring of the garage door was broken. Submitting it online was more convenient. They called me back immediately after and scheduled somebody who got here in three days. The contractor was fine and the garage door works fine now.

Our water heater started leaking all over the place. The first guy who came out was trying to rip me off to no end. He was telling me that the whole wall had to come down and he got people who could take care of it. I have a next door neighbor who’s an engineer. I called him and as soon as he came over, he said that I didn't need that. All of a sudden, the guy's whole tune completely changed. He saw my Harley and the thing, and he was trying to talk about the Harley trying to butter me up. I didn’t say a word because I figured that the guy was trying to make a living.

We had a water heater that started leaking so I submitted a claim to American Home Shield. I paid the $105 then they gave me the name of a company which I tried calling for 2 days but they never answered or called back. I checked back with AHS and they gave me BLT Plumbing. I called them, they called me back, and they came out the next day. I talked to AHS and the next day, they came and fixed it. They were very nice fellas, didn’t leave a mess at all, and did what they were supposed to do as AHS did as well. We signed up with AHS in the summertime. I got sick with cancer and I'm in stage four so I'm trying to put everything where it's supposed to be. I was trying to simplify things for my husband where he would call one number if something went wrong or something happen.

I run my own business and I want people I do business with to run their businesses in the same proficient and honest manner that I do. The previous company I was with didn't do that. My wife and I had been in the real estate business years ago and we've always recommended American Home Shield to the buyers because we knew how good they were. So, it was one of those things we did in the past, and when it came time to us to get one, that was what we did.

Before my husband passed away, he wanted me to get American Home Shield. We knew he was going to pass and we wanted to make sure that everything is taken care of and I wouldn’t get stuck if anything broke. I would be covered and I could take care of things. We have had them for almost three years and we had had to use them for the first time. So far, so good and it worked exactly the way they said it was gonna work.

When I called American Home Shield, they sent a GE man out. He said that it was the motor, so they replaced the motor. A week later, it was the same problem. The same outfit came out saying that it had to be the agitator. He replaced it, but it was again the same problem. I called again, and GE came out again. They said, “Well, we gotta replace the hangers,” so they replaced all the hangers. For about a month, it was okay, and then it started all over again. So, I called American Home Shield for the fourth time. I told them I didn’t want the GE people out here even though it is a GE product. So, they sent Tarheel out here. The tech came out, looked at it, found the problem, and we haven’t had a problem since. He from did an excellent job. So, I'm very happy with them.

I would like to be able to reference some of the people that American Home Shield contracts with to come versus other ones who have come in the past. The website doesn’t give me an option to do that. That is the biggest thing that I hate about the website. A lot of times in the past, what I found myself doing was just waiting on the line trying to get through to somebody because I didn’t want the website to just pick somebody. I wanted to be able to talk to somebody and say, “I had this company come out before. I like them,” or, “I don’t like this other company. Don’t ever send them back again.”

One day last year, I noticed the garage door wasn’t opening fully. The controller was working, but the door was going up only a little bit and then coming down because it was not able to fully open. I called American Home Shield because I have the home warranty and they sent AC Overhead Garage Door. When they came and they checked, they said that the warranty doesn’t cover it. They are very much well versed on what is covered and what is not covered. It says that the garage door opener is covered in my contract, but if one goes into the details, the spring is not covered. And the problem was with the spring. It lost the tension so the spring was not able to roll up. So, even though I had paid AHS yearly once, I still I had to pay the contractor out of pocket, which is how they make money. Yet the guy was very professional and he knew exactly what he was supposed to do.

The support brackets of the washing machine went bad. I submitted a claim online and a tech from Orsini’s Appliance came out, ordered the parts and took care of it. He did an excellent job and everything is fine now. I've also filed a couple of things and American Home Shield have taken care of them.

American Home Shield sent Wright Appliance to repair my dishwasher that didn’t work. The claim was a process because it was about a week before they came out. And then they ordered parts and had to get those approved, and then it was about another five days before they came back. Then that didn’t really fix the problem, so I had to call in, and they made a new claim. About four days later, the guy came back out, ordered more parts, had to get those approved, and we waited another four days for him to come back and put the parts in. So, all total, we had about three weeks in there. But at the end, happily, my dishwasher works. Wright is a good outfit. The people that came out are great. I wish we could have it a little more expedient, but I understand, everybody’s got issues and there’s only so many people to take care.

I've used American Home Shield since 2016 on our Dallas house. Now, we just bought a house and since we moved in, they've always been very responsive. I submitted a claim because the air conditioner would never blow any cool air, and US Air came out. We've used them in Dallas as well, and they've always been really good. They said it was a Freon leak so they put Freon in it. It only worked for a couple of days so we called them back out and they found another Freon leak and they put Freon in. They also found some kind of valve thing that was wrong so the guy replaced that.

I keep going back and forth about the dishwasher. The bottom spin thing has had an issue several times. I don’t know what's going on with it or if it’s because the dishwasher is old. The tech from Ashman Appliance fixed it and then I had a callback. It was amazing when he came out. I was expecting to wait for a couple of days but he was there the next day. The dishwasher is messing up again but it's not the his fault.

We started out a little rocky with the claim with American Home Shield. The first provider came out and refused to do the work and then lied on their report about why they were refusing it, which made it seem like it was my fault. They were going to make me pay for somebody to come out for a second opinion. When I tried to deal with that, it took several tries to get to somebody at American Home Shield who would help me. But eventually, I got approved for a second opinion. ACLV was the second provider that came out to look at the issue and they were great. They did a lot of crawling around in my attic. It was not the easiest job, but they were able to get it done exactly how they said they would, in the amount of time and for the money that I had to do it out of pocket for. It was on target, so I was very pleased with their half of it.

I put in a claim for a plumbing issue and All Clear Plumbing and Drain Services came out. The claim was taken care of that day and the issue looked like it was resolved so I was happy. But then the same problem returned 2 weeks later, so I called them to come and look at it. They wanted to come yesterday but I couldn't do it, so they're coming out again on my day-off on Thursday. I've had Home Shield for at least 3 years and I've kept them as it's easy going with them. I go online for my request and they set up any appointments instead of me looking for contractors to come and look at the deal. I just click on the thing and they take care of it.

I called American Home Shield to come check on a plumbing issue that I have with my toilet and a sink. So I paid $100 and the company came out. But the guy said he only had a service order for the toilet. He didn't have anything for the sink so he couldn't work on it. That was the first mistake American Home Shield did. So I called back and the AHS rep said sorry that the other representative hadn't put the sink on there but that they were gonna have to charge me another $100 to send another representative to come out. I paid $100 again but this time, my water heater was leaking and there was this pressure valve situation. If I was gonna pay $100, I might as well have the contractor make sure that everything was on point.

Home Shield is worth the money. We had a dishwasher that kept blinking out of nowhere and that was all it was doing. I got online and submitted a claim. The online portion to submit a claim is so easy that I was done in under five minutes and had a phone call within the next two hours. The contractor asked for my availability. We planned out a time and he showed up. He said it was the console on the dishwasher and that he was gonna order the part. He came back out when he got the part and he put the part in. Then, he said he did a cycle and that everything was running. But two days later, my wife said it wasn't drying. The heat was coming on but it wasn't drying the right way. I texted the tech and told him about the issue. He came out again for us. He said he would take a look at it before we call Home Shield again. He was really easy to work with.

The guy from Hero’s Plumbing Services was very professional and extremely friendly. It was almost like having someone you’ve known for a very long time in your home, not a stranger. The seal on the toilet was leaking so he went and redid the seal and a few other things so that that would not happen again. He walked us through the whole thing. He knew exactly what to do. He got it done then left. We couldn't have been any more happier. We've had AHS for more than a year and we continue to keep it because it’s a lot cheaper if something happens to your home to pay the service fee than to have to pay the whole shebang.

Absolute Plumbing Plus came out to unclog my sink. The contractor was cool. He did it nicely and quickly. We've been with AHS for three years now and they are awesome, as well.

Everything went great with my plumbing claim. AHS was very prompt in their responses. And they were punctual in coming to get a job started and completed. The contractor said it was a slab leak. So they took their time to really make sure and then they took care of it. The actual repair took just a couple of hours. I'm satisfied with the timeframe. I've been with AHS for eight months. I was with another provider, but AHS responded much better than the other provider. They were able to cover a portion of the repair, which was wonderful.

I requested a service to American Home Shield for our water heater and the guy from BestWay Mechanical Inc. came out. He got here about 9:00 and explained to us what the problem was. Some of the heating cords in the water heater need to be replaced and he replaced them. He was here between 30 minutes to an hour at the most and then he was gone. That claim went great and he did good. He was very professional and very informative. He answered all my questions.

BestWay Mechanical came out to fix the leak of a water line. When they came in the first time and checked it they said it wasn’t leaking, but I knew it was leaking. They came on a Monday and 10 minutes they were gone. The floor was too warm and that concrete wasn't supposed to be like that. Concrete is real cold. When I felt the inside of the little pantry in the bathroom it was warm in there, too. So I had to go outside where the walls were, behind the hot water heater, and that wall between the stand-up shower. And when the hot water heater is in it, it went from there to back inside, and that wall on the outside of the garage was warm, too. So I was thinking the leak got to be behind the wall and the water heater and the tub.

I used AHS a few times and the overall process was fine. However, the renewal rate became too expensive so I wanted to cancel and it was a nightmare. I understand the company wants to keep me on as a customer but it took several calls and repeating myself 100x that I wanted to cancel to finally get it done. I literally had the same conversation 10 times during a 30 minute call with THE SAME representative who put me on hold multiple times only to come back and try to persuade me with the same schtick each time. Really put a terrible ending to what was a perfectly fine experience.

I want to Thank AHS for their quick response to this issue. My replacement refrigerator has been ordered and I couldn’t be happier to have this come to a close. I think there may be a gap somewhere between customer and company, but as soon as I got online- they reached out to help me resolve this issue. Thank you AHS for your speedy attention to this matter!!!

American Home Shield sent out Advanced Services for my refrigerator. The technician was nice and he seemed fine to me. There was something that had to be replaced in my refrigerator and a lot of money was needed to do so. It needed a new compressor and American Home Shield said it wasn't worth it. There was none available as that compressor was not made anymore. I had to go out and buy a new refrigerator. When I got the new one, they took the old one. The new refrigerator cost me over $3,000 and AHS is supposed to be giving me 2,580.

The claim submission process is very easy as I use the website and it’s convenient. I've had American Home Shield warranty for 5 years now and it's good. In my last claim, the customer service was excellent and the Excellence Air technician they sent to my house was very good as well. It was not a real problem because of the air conditioner. It was just how the builder designed the house. So, the tech let me know how I need to set up the temperature and also explained why the upstairs temperature is lower sometimes.

There were a couple of outlets in my dining room that were not working. And the sconces have been going on and off. They make the breaker trip. The contractor from TWC reset the breaker. He said that it may be that if I plug in the vacuum cleaner at the same time as I have lights on in there, that could be too much. Since then, I’m doing fine on those. There was an outlet in the living room that was not working. He said that it didn’t have wiring there. We went down to the basement to see, and the basement ceiling has been finished off, and he said it would be really difficult to try to figure out where that was so that he could run more wire. So, we just kind of left that. The light fixture over my kitchenette table had been working, and then when I went to change the bulb, which was about the third time I’ve changed the bulb, it didn’t work. And so, he did something to that and it is now working.

The drain in the kitchen stop working. The guy from J & M came out and he was great. He did everything that was supposed to do in 30 minutes. He replaced the drain right away and it’s been working since that day.

Water was dripping in the basement. My husband checked it and a pipe was leaking. The first people who called said they wouldn’t be able to come out for a week. My husband called American Home Shield back and said, “That’s not gonna work because in a week, the pipe could bust and the whole water heater… No, you can’t let it go for a week. Can you send someone?” So, they sent out someone from R-Mech within a couple of days. He was very nice and he fixed it. He did a good job. I’ve had American Home Shield for many years, and I am very pleased with them so far. If there was something wrong, they would hear from me. But they did their job and I’m very happy with it.

My sister had AHS and was very pleased. She said that should get it because my appliances are old so I did. Their website is easy to use. When my garbage disposal was making a terrible, grinding noise, I submitted a claim for it. I got an email back saying who the contractor would be and when they would call. The contractor did a good job. They were very efficient and very polite. There was a screw in the garbage disposal and they just took it out.

The first issue with the air handler, the guy came out and put a new blower motor in it. He couldn't wire it properly, so he had to come back and try to do it. He still couldn't because it was a different blower than he usually uses. He didn't end up fixing it. At that time, I tried to get him back out here and fix it. He said he doesn't work with American Home Shield anymore. I gotta call them back and have somebody else come out to fix it, which is what I did.

I had an air conditioning trouble in July and I went 23 days without air conditioning. I moved in the house 5 years ago, so I had no idea how old the air conditioner was, but they ran the serial number and found out it was 18 years old. AHS didn’t wanna replace the unit and just wanted to replace the compressor. And the air conditioning guy said, “If they had replaced the whole, you would’ve at least had a warranty, and it would’ve been about the same cost.”

With AHS, there have been some issues in my house which I've called them for and their reps told me that the issue isn't covered. Their warranty is nice for my appliances but when I had what looked like a leak in my ceiling AHS told me that was not covered I was dumbfounded. This has now happened twice between the two houses that I've had.

Total Air came out for a heater issue and they were good. My heating unit was not working, and they put in a thermostat. I made the claim over the phone and the American Home Shield reps were courteous, professional and very understandable. The contractor was professional too.

There was a leaking toilet in the master bathroom and The Lindsay Company was sent out for it. The technician was good but I had to recall it. We needed an adjustment because it continue leaking after the first repair. He came this morning and apparently, everything is okay now.

I used to be with Choice Warranty and I had so much trouble with them, so I got rid of them. American Home Shield came with no problem. They solved my problem without any hesitation, and I'm glad that I changed over to them. They acted very fast, which to me is very important. I had a plumbing issue right before Christmas eve and I had a problem with the toilet. American Home Shield put in a call with one company and that company couldn't come until a week after. So, they put in another call with another company which showed up with no problem at all. The company came and replaced the seal in no time.

Everything has been super good with American Home Shield and we're happy with everything except for Keith, whom they sent out for a leak in a pipe. He said that AHS wanted all pipes replaced and it was gonna be $2,000. He said we should either pay him $1,000 now and then $1,000 later. We gave him a check and we signed the contract. But AHS, as well as the police, couldn't find him. The contract had his address in Jefferson City and the police went out there twice. Nobody lives there. The police in our county have looked. Every time he was supposed to be out here in the morning. I would call and he would be in Sevierville. So, we tried getting in touch in Sevierville. AHS hired him and we trusted him because they sent him.

I have two properties with American Home Shield and we go online when submitting claims. The website is user-friendly. One of the things I don’t like about it is that you don’t get to choose a vendor. It just kind of tells you who you’re gonna use. I had a claim where King Electric Contracting came out to our home. We were having our lights kinda flicker every once in a while, just every so often, so we wanted to be sure that all of the electrical with regards to the switches for the first floor were working correctly. They made one repair and then had to come back out for a second repair. It was a little bit of a hassle. The technician ended up just taking off the light switches and making sure all the connections were stable. It’s been good since then.

With American Home Shield, I don’t have to worry about things. Recently the contractor company was on time, the tech was polite and courteous, and the work held up.

My claim with American Home Shield where Mason Mechanical came out went very well. I'm sort of new to having heat pump and electric heat so I've had some concerns considering it was getting to be winter here. The gentleman who came out was extremely polite and very knowledgeable. I'm partly an engineer, and so I understood what he was talking about. He was very good. And they're just 30 miles away so I know if I have a problem, I can get help right away.

American Home Shield has a good website. If you’re familiar with your appliances in the home, the website is very user-friendly. You just go in and hit the dropdown and what appliances you have. It’s much better than what it used to be. So, it’s easy to go through and have it processed now. Once you put your issue in, usually within a few hours or maybe even the next day, they let you know which company is gonna come out. And then they’ll also let you know that the company’s gonna contact you within 24 hours. I had a problem with my dryer so I went online, and American Home Shield dispatched the next available person on the list of whomever they have contract with.

Our toilet was clogged. The first company that American Home Shield sent out did absolutely nothing. He never came in our home and he never touched a toilet. He went in the street and out back where the hole is for. He put a snake in it, and he said he only had so many foot snake. He was told exactly where the pipe goes on the floor, and the man said that he gotta go back and get some more equipment. We asked him if he wanna try to flush that down our toilet instead of out in the street, and he said he gotta get other equipment. He said he would be coming back, but he never did. We called the company and asked when he was coming back. They said he was out here and he marked on the paper that he fixed it. He also said that this is an apartment complex, but we live in a one story townhouse. He ripped us bad and he ripped off American Home Shield too.

The technician that AHS sent for our recent claim was very good. He took care of my problem and made me happy. And as far as American Home Shield goes, I’m happy with the service. The only thing is it’s costing me a lot of money to have it. It costs me $56 a month. When I started with them, I was paying 45. They jacked me up $10 a month. My wife and I are 75 years old and we can’t do a lot of things that younger people wanna attempt to try. And as far as knowing people to do certain things for you, we don’t have that, so we have to rely on outside help, some professionals like the heating or air conditioning or the plumbing. So, this is why even though it’s costing money, it’s an insurance policy that we have something to go to. If I have a problem, I know within a couple days, it’s gonna be resolved. Their service is good and I’m not disappointed. And the contractors that they sent were all good.

American Home Shield is really a nice company. They always do everything quickly. When I call, they always take my request really quickly too. The process of submitting a claim with them is good. They sent Big Al's recently and everything went okay with the claim. However, AHS has to send some plumber. They're supposed to fix the water by the sink because every time I turn on the garbage disposal, the water goes on the other sink. It wasn’t like that before. When I used the garbage disposal, the water would go in the dishwasher. A tech came to fix the hose and he was a really nice guy. I think he can fix the issue, but he said he cannot and my insurance has to send somebody else. He said he's gonna send the request to AHS, but it’s been a week and I've never heard from anybody from them. We already paid the $100 fee so we don’t have to pay again because it’s supposed to be a follow-up.

I've been with AHS for 12 years and when I don't like something, they take care of it. So for example if the contractor comes and he does a terrible job, and obviously doesn’t wanna be here and talks down to me, I give AHS a call and let them know we don’t want those guys in our house anymore and if AHS can put them on the do-not list. And AHS always does. If I call and say, “Hey, they’re on the do-not list.” AHS would always say, “Okay. We’ll get another one.” So I like that about AHS, and I like that it’s quick.

There was something stuck up in one of the washer's compartments, that was clogging and it wasn’t letting anything drain. I filed a service request online. I’m usually doing it from work, and it’s a lot easier. After I initially submitted, it was two days later at 8:30 in the morning that a tech came. He took apart what was clogged, and replaced the piece with a new piece that’s more recent so it won’t happen again and then explained what was wrong, what my daughter had put in there that shouldn’t have been put in there and how we can wash smaller things.

The ice maker was broken on the refrigerator and Buster’s Appliance fixed it. The technicians were excellent. They had to come back after ordering a part, but it did not take very long. It was just about three or four days. It was a very good experience. Everything is doing fine with American Home Shield. I've been with them since September and I've been really pleased.

I had an appliance issue and everything went okay with my claim on it. I thought my dryer was broken because it's not drying, but the contractor from Surfside said it wasn't. But he did fine with the washing machine, and he was very nice and very helpful. I've had Home Shield for years, and they've changed a lot of their policies from good to bad. I'm not planning on renewing next year.

If I call in a claim, it takes too long and I’m on hold for about 30 minutes. Submitting online is a little bit quicker. In a recent claim, Kelly Brother’s came out to install my fixture on the same day and so I like them. But I’m still dealing with my claim for the washer that started in December. American Home Shield sent out Texas Plumbing last week but there still has been no resolve on the hot water situation. They don’t know what’s going on and it’s obvious they couldn’t do it.

We thought that having a warranty would be a good idea, and the realtor recommended American Home Shield. Ball Security & Locksmith Service came out to rekey. They were fantastic and they did a good job. They cleaned up and explained how everything worked, too.

The main line was still filling up the hot water thing, but there was no hot water. And when you turn on all the faucets in the house, the hot water side, we wouldn’t get any water. So, all that water was just running underneath the house. My daughter and her husband, and our granddaughter were here. So, nobody could take a bath until that was fixed.

I’ve had AHS for several years now and so far, so good. We had a garbage disposal leaking so I submitted a claim online and I got a notification almost immediately. The contractors that were sent were fine. They replaced the garbage disposal and then we ordered a part for our washer on the sink and they came back and replaced it.

My experience with Home Shield was not that good. It was my first time in the years that I was with the service that I called to do a claim. The door handle on my microwave was hanging. So, I called and I said, “Well, I need somebody to come in and fix this door.” The guy from JEA’s Appliance came and he said, “Well, you know, we cannot fix this door. I’m gonna report that they need to change the whole microwave because we cannot fix this door.” The next thing I know, Home Shield called me and said they’re not gonna change it because it had to be broken or fall off the door. I told them I don't wanna wait for that because it’s not safe. Somebody can get their hand on that handle and break it, and then there's gonna be an accident. They said, “Well, there’s nothing we can do.” I said, “Oh, okay.” So, we hang up.

I joined American Home Shield around October 2019, and we have submitted three claims. It took me a minute to figure it out that I needed to do it seemingly online. And once I figured it out, it was easy to do. It was a little bit confusing, however, when we had to call their contractor back for our toilet. The guy from Lone Star said that if we would have any problem, the repair is guaranteed for two months. He said I could call them back but make sure to do it before the two months is up, otherwise, I would have to pay again. And I had to call them back because I was still having problems. It was over the holiday, and when I finally got a hold of them, they told me I had to go back to American Home Shield. I tried to do it on the computer but you couldn’t find there like if the contractor had come already and you’re in the report. So then, I just read between the lines to find a number to call. So, that was not real easy, but I did it.

I've been protected by AHS on and off for probably five years. When I purchased this home, the buyer selected a different company. But once that expired, I went back to American Home Shield. I called them when I was having an issue with my dryer. I got contacted the same day I made the claim and the contractor, AT Appliances, came out promptly. Their tech was friendly and we both remembered him being out here before. He repaired the dryer and was on his merry way. The dryer has been fine since.

Making claims with American Home Shield is pretty easy, but sometimes, they generalize the problem. When I say, “Hey, I have this problem,” they don’t give the full information to the people they send out. It’s hard to communicate with them on the phone because it’s a call center overseas. They don’t seem to understand what I’m saying a lot of the times. When you call in an issue, the people receiving the call should really understand what it is. And if it’s not covered, they should tell you right then instead of making you pay $75, then somebody comes out and just leave and don’t do anything.

The oven was not working and I called American Home Shield to submit a claim. The rep was excellent as well as the technician who came out within a couple of days. The technician had to order a part, which took time because they looked around and couldn’t find it, so they had to replace it. The only problem we had was with the two delivery guys. When they put the new one in, they damaged a little bit on the counter next to the place where the range goes. They have not done a good job. I have repeatedly gone back to them and they still haven’t come back on how they were gonna take care of that.

My first repair with AHS was for the microwave oven, which was not very favorable. After I placed the call, I had to wait to make an appointment for the vendor to come in another week. Then they had to come out, take the microwave apart and order the parts. Then another week went by. It took close to three weeks before they had everything finished. I wrote online that I didn't see any reason why the parts couldn't be FedExed. The vendor told me that AHS wouldn't pay.

Every time I use AHS, I'm fine. I've been with them for about 20 years and they've replaced the air conditioner and the hot water heater. Their contractor came in and did what they had to do to take care of the problem. For my refrigerator claim, AHS sent Lucas Appliance. The contractors were very courteous and cleaned up behind themselves. However, the repair lasted for about a week. After that, the freezer started freezing up on the coils again. They came back, figured out that the parts were manufactured upside-down and turned it around. They also had to buy another part. The other part froze up and when that happened, not only did the freezer stop, but the refrigerator side also did. They also repaired the ice maker. But for some reason, it won't stop making ice. I'll observe it today and tomorrow and see if it functions correctly. If it doesn't, then I'm gonna make a call.

After I filed a claim for my refrigerator, the contractor came out really quickly. He was very professional and I liked him a lot. He decided that it couldn't be repaired and had it replaced with a new one. And I was able to get the new refrigerator in about two days, which wasn't long at all. My husband was there to receive the refrigerator and I was at work. He signed for it, and I read something which didn't sound very nice on one of the papers that the contractor left with us. It said something about not doing something extra and that I needed to sign for everything, which I didn't understand that. When I tried to call AHS, all I got was the automatic system. Other than that, my experience with them has been good.

The pool pump was broken and water was squirting out all over the place, and all the water was draining out of the pool and the spa. It was a big deal so we had to turn everything off. I filed a claim to American Home Shield and they sent out Brent’s Pool Repair. They took care of everything and everything worked out great. They had to replace a filter thing and the actual pool pump too, because that was what was doing the horrible sound, which sounded like a nuclear explosion. They came two days in a row because the big giant blow-up happened after the first day, and then the water was squirting all over the second day. They had a total of two visits, and they repaired it beautifully. American Home Shield has been great for me. Every time I’ve needed them, they've sent good people. That was why we pay them and like them.

We had a leaky faucet in the bathroom tub and Absolute Plumbing Plus came out. The guy called not very long after I made the referral to AHS and he was really nice. He asked, "Can you tell me what kind of instrument it is?" And I told him it was not two faucets but just one. He said that it was no problem and that he would be arrive after lunch since he had another appointment. When he came, he had fixed it and he was very gracious. It was perfect and we were very pleased.

About a week after I filed a claim, American Home Shield's contractor came out to fix a ceiling fan and a bathroom fan. The technician was nice and polite, and we just showed him what was wrong and he came and fixed it. There was one part that he didn’t have that he had to order, and then he came back. All said and done, it took about three weeks to get everything fixed.

We had issues with our pool heater and had paid extra for pool coverage. An unqualified tech was sent out the first time after paying the 125.00 copay. He gave a false report that made no sense to the problem that Home Shield listened to. We fought it and they sent a second guy from another company at not charge who said nothing like the first one yet home shield continued to say the original issue was the issue. Very dissatisfied with the communication on the claim. Chat tech was kind and authorized a refund of the money spent on these false claims. The company feels like a scammer.

Contractor damaged rain shield to furnace when working on furnace which he had to come back to because he didn't fix it properly the first time. Ductwork was damaged and AHS said it was secondary damage. The contractor they sent out did the damage. Contractor won't talk to me and AHS won't listen to me. Something simple has cost me a lot of money and a headache. I'm cancelling AHS and would not recommend them to anyone.

Our Shower valve broke this morning and the shower will not stop running. We had to shut off the house water. The earliest that American Home Shield, our home warranty company, can get a plumber here is 2 days from now. We will be in this "Dry" situation for 2 days, and are not happy about that!

We bought a house in April and purchased the most expensive warranty that is supposed to cover just about “everything”. Our kitchen faucet had a leak underneath so I filed a claim with American home shield to have it fixed, it took over a month to get an appointment set up and much to my surprise, when they finished the job I had to pay $473 upfront to the plumbing company, and I had to purchase my own faucet which was over $200. I called AHS and they said they would mail me a check for a lousy $205 when I spent $700 just for a leaky sink thanks to their contractors. I still have not seen a dime from AHS 6 weeks later. Also, they are just about impossible to get ahold of.

For seven months that I've been American Home Shield, the contractors that they've sent out were not all satisfactory. Sometimes, you don't get the right contractor or the right skill set. To be honest, the pool timer issue cost me two claims and it shouldn't have been. The first time I called in five months ago, I told the guy the pool timer keeps changing the time. And he insisted, "Oh, no, no. There is nothing wrong with it." And he did whatever he did to get the air out of the system, which is not a big deal. I could've done that myself. And then, I just left it the way it is. When I submitted a request this time, I was hoping I won't get Competition Pools again, and I got Alex Pool Services, which was better. I was happy it's at least a different person. He called me the very next morning and we agreed on the time, which was the following day, and he was here on time. He replaced the pool timer and it's working now. He's good and I'm satisfied.

AHS has been charging me a very fair rate. They also get good contractors to come out to fix issues and I’m happy with that. Although it took a few days before Flash Garage Door got out, after they got out, they took care of the problem right away. I know they’re busy, but it would be nicer to get service within, if not the same day, the next day. The technician was very courteous and professional. He explained that there was some kind of a piece on the rotor that had broken and it had to be replaced.

We've had American Home Shield for about eight years now and it’s a good buy. We pay a deductible and they come in and fix whatever issue, it’s resolved. It gives us peace of mind. We had a plumbing issue and their contractor, Double J's Plumbing & Waterworks, let us know when they were arriving. The plumber arrived on time and was very efficient. He cleaned up after himself and the job was done to our satisfaction. I was afraid that when the plumber came, he would say that he had to do this and it would be another week. But it wasn’t. He could fix it right then so we were very pleased.

A & R Complete came out on Thanksgiving Day and the gentleman looked at the heater. He didn't have a motor with him, so he put a lot of oil on it and that should hold it like that. He said if anything happens, to give him a call. We called him back when the heater wasn't continuing getting heat, and we told him what happened. He said there was nothing wrong. He said, "The only thing you gotta do is wait for it to go out completely,” then he'd know what to do. But right now, it's working. Overall, we've been with American Home Shield for quite a while and we'd recommend them, which we always do.

The claim for my heater went really well. The thermostat of the upstairs one wasn't kicking the system on. When the tech came, he couldn't find anything wrong with it but he thought I was eligible to get a new thermostat through PG&E for free. He had the guy come over and put in two new thermostats and two new blowers for my furnace, and one other deal.

It's easy filing a claim with American Home Shield. Doing online is easier. It’s a little hard to get on the phone. The contractors were real professional and pleasant. Bennett Heat and Air came out for the condensation line for the air conditioner and they were good.

We’ve been AHS' customers for 20 years, since we bought the house that we’re living in and I’ve never had any issues with them at all. The rep from Redeemed Heating, Cooling & Ductwork Cleaning was in and out in less than 30 minutes to fix my refrigerator's ice maker. But I have just refiled with American Home Shield because the problem wasn't fixed. AHS contacted Redeemed. Then, Redeemed called me within 10 minutes of getting the claim. So now, I have an appointment for Thursday afternoon this week.

American Home Shield has worked for me and I was just recommending them to someone yesterday. I like to call in, but the last time I did, I couldn't get through, so I did my claim online. I’m not the best computer guy around, but I got it done. I was trying to get the refrigerator icemaker fixed before Thanksgiving to no avail. It was right at the holiday season, so it took a few days for the company to come out. Still, the guy came in and did what he was supposed to do. On the way out, when he got through with the first trip, he said he had to order a part for the icemaker. I said okay. After that, he said when he would be back and that took a little time. He did come back when he said though. Now, everything is good.

I just got American Home Shield this year and all seemed very efficient. I was very pleased with the service. I told them the problem and within the same day, they got back to me with the service people and they were here the next day. South Belt AC & Heating came out, found some problems and fixed it, and everything's working fine.

When you push on the button on the little control panel of the microwave, it fell back into the microwave. It just pushed back like it was out of its bracket. I submitted a claim online and the website was easy to navigate. They told me who the contractor was and said he would contact me that day. The tech from Better Baker Appliance Repair did a great job. He was fast, splendid and he knew what he was doing. He had called me and asked me what was going on with the microwave. And he ordered the part before he even make the trip. He had the pieces. Evidently, this happens a lot when somebody happens to push the button a bit too hard. It has a little really small clips holding the panel in place and they break real easy.

I filed a claim to American Home Shield for rekeying and it went good. I called on the phone when I submitted the claim and the rep I spoke with was perfect. They were always so nice. When you don’t feel good mentally and when you get on the phone with someone, it's just like they're so much easier. The guy that came out was super nice and I was comfortable with him. I was so tired from moving in and I wasn’t worried about him making sure he got the job done. When we went through the last minute to check everything, the front door kind of stuck. He didn’t get frustrated or aggravated to make sure it worked before he left, and I really appreciate that.

I go online and request service on AHS's website which is very good to me in terms of user-friendliness. AHS usually tells me who the contractor is gonna be and that contractor would then contact me within 24 hours of me submitting my request. Sometimes, they contact me on the same day I filed the claim. The techs have always been professional and make sure the work is done the way it's supposed to. Also, I have 30 days to call them back for the same issue at no extra cost.

We're on our third month with American Home Shield and I’m very happy with them. I was left open before but now I feel protected. My oven was intermittently heating and we were going to use it on Christmas Day. It was fine one day and then the next day, it gets under 350. We didn’t know what was going on, so I called Home Shield and the representative I dealt with was very good, courteous, and polite. I was told immediately who was coming out and what time to expect them. Then, a gentleman from Axis Appliance Repair was here exactly on the time that was told me. He looked over everything then said that it was the igniter. It’s a gas stove but with an electronic igniter. He replaced it and he knew what he was doing. He was also nice and courteous. I was really happy with him. Since he was out, I haven't had a bit of a problem. I love it.

The refrigerator and part of my house had leaked real bad. It's an old refrigerator, it looks like crap, but it's been working great. I thought the compressor was bad. A previous business called Quality Appliance Repair came out and the tech said there was nothing he could do. He took some pictures. He wanted to get off. It was before New Year's. He didn't do anything because he said the compressor is hot. A tech from Holiday Business Group came to check out the compressor, but he didn't replace the compressor. He just put something on there. I don't know what it was exactly, but it was about three or four inches long, round cylinder. He said that it was magic because the new refrigerators today have it and the older ones like this one do not. He said it will protect my compressor plus it will make it work again, and it did.

My dryer was broken and I couldn’t do my clothes well. I filed a claim to American Home Shield and they sent out Three Boys Appliance Repair. The claim was fine but I waited three days for them. That seems a little long and then they had to order the parts. They were always nice, but they were overbooked.

Cambridge Plumbing & Drain Cleaning came out for a plumbing issue and they did very well. They replaced my garbage disposal and everything is working correctly. The guy that came out was very professional and he did a good job. I'm a homeowner and anything could happen. It's just reasonable and convenient to have American Home Shield. That way, I don't have to go out to look for a plumber. I can just call and they can send somebody over. And so far, American Home Shield has been very efficient.

It’s been eight years with American Home Shield and I have no problem with the customer service representatives when I call in to submit a claim. I have a washer that's not spinning and it took a few days for AJ's Appliance Repair to come because the holidays were in there. But the guy who came was very nice and they’re gonna have to order some parts.

The tech who came for my heating problem was very professional and taught me something. I had a little bit of confusion about what kind of heating system I had. I told him it was electric and it was electric and gas. He explained to me that part of it does the air conditioning and part of it does the heater. He replaced the thermostat. I also had to have somebody come for a ceiling fan and an electrical switch that wasn't working. The company that AHS sent out was also excellent and very prompt. It was a very good experience and I’m quite happy with them.

I’ve been with American Home Shield for 10 years and with one exception, they’ve always had very courteous and professional people whose interest was fixing the problem that I called them for. They asked if I had any other thing in their practice area that I wanted them to look at when they were here and they tried to do as much as they could. They also answered questions and made suggestions to how to prevent this from happening again. Their system is prompt on getting the recommended service tech to come out, plus it gives me an option and contact information if I need to talk to them and explain what’s going on. With this one, they gave me the plumber, whom I called them and told them what the problem was and what brand of faucet I had so that they could bring the parts that might be needed for that faucet. It saves a lot of multiple trips when I can do that.

The upstairs bathroom toilet wasn't filling up so I filed a claim to American Home Shield. The tech from Kenbridge Plumbing and Drain Cleaning Co that came out was on time and was very professional. He told my husband what he did and everything is performing fine now. That experience was great! But there have been bad experiences that I've had since we've had the plan. We've had to replace the whole new air conditioner because they said that certain parts were not covered. They had one person come out and said the parts were covered, then they had someone else come out and said the parts were not covered.

I just purchased a home and I've had American Home Shield for a month now. They have a recognizable name which everybody has heard of, but, more importantly, their coverage is phenomenal compared to a couple of different providers I looked at. I don’t have issues with submitting a claim but I had issues with getting it enacted. It took a long time for me to get the policy activated, at least two weeks after I closed on the house. I couldn’t access stuff and it was a long time enough that I started **. But it was fine once they fixed it. Everybody was nice and helpful.

We’re new to American Home Shield and when we called, we were well taken care of. Amtec Services called and set up an appointment, and they were here on time. It was a late Saturday afternoon right after Christmas and they did what was required, and followed up the following day to make sure the ice maker still worked. Everything's good. It was perfect. I was impressed. We had a different home warranty last year which came when we bought the house. We were very disappointed in them and that was why we changed to American Home Shield, and so far, so good. That one visit was very successful. Hopefully, we never need them again. But if we do, hopefully the experience will be the same.

AHS's customer service rep was awesome when I called for my refrigerator. Also, I really like the guy from Sears who came. The refrigerator quit working and the compressor was going out. It had to be replaced and it took about seven days to get the new one. I got it the day before Christmas eve, which helped me out.

The way the system is now, if you don’t buy something from a particular dealer or company, they won’t service it. With a warranty, I don’t have to worry about that. My washer made all kinds of noises when it brought in water and when I called AHS and spoke to someone, I was very pleased. The technician from Apex explained everything and showed me the part that was messed up as well. However, I asked the company for a copy of what was charged, how long it took, what was replaced and I have yet to receive it. I didn’t sign anything and nothing was left with me. The other companies I've dealt with left me with something.

American Home Shield has always been convenient for the repairs that we have and with the deductible and prompt service coming out. A lot of times I don’t have that money, but I pay one small fee and my repair is done. I had a real bad experience with one contractor, and when I see their company pop up, I just call up American Home Shield and say, “Do not send this person to my house.” I recently had a plumbing issue, and Hers & His was prompt. I've had them out before and I've never had a problem with them.

I have a friend that has American Home Shield. I've been there a couple of times when people came by because we worked at her house. So, I've seen the process in action and I know how it works. What their contractors do is they come, they inspect, and then, they get a price point, "Okay, do we fix or do we replace?" Then they let you know and then they do whichever is the one they decide. Three weeks ago, I filed a claim to American Home Shield for the first time and they sent out National Platinum Service. The tech who came out was there for 10 minutes, looked at my range and left. He said that they had put the paperwork in and I hadn't heard back from them.

My friend that lives with me was trying to clean the oven, and when she pushed the self-cleaning thing and then turned the knob over and something didn’t go. Also, the microwave didn't work and the first guy that came out fixed it. American Home Shield is good, except for paying $75 every time they have someone come out. The microwave and the oven were on the same party so I shouldn’t have to pay $75 for each. Each time that you have a need, if they’re separate, you have to pay $75.

When I submitted a claim with AHS, the contractor was here the next day at 10:30. He was very helpful and explained what was going on and how I could improve the performance of the dishwasher. I prefer to wash by hand and he told me what I should do to make sure that the motor stays effective. So once a week, I run it. AHS is very efficient and I would recommend it.

I had some electrical issues with some lights in my house. I submitted a service request online through the AHS website and it was fine, I’ve used it before. I was given the option to either call the contractor myself and set up an appointment, or I could wait for them to call me. And I called them. #1 R&R Electric Allstar was perfect. Everything has been great now. I've been protected with American Home Shield since I bought the house in April. I’ve worked in realty and they’re the best ones that I like to work with. I would not own a house without it and I’ve referred them to several of my friends.

The repairman who came for my oven was excellent. It wasn't working, but he replaced some parts and fixed it.

S & S Appliance came out for the heater element on the dryer. They replaced it and it’s working now. Someone came out just a couple of days after I submitted a claim online. My only concern was they had to come out twice. They came out the first time to look at it, and since I had already said that it looked like it was the heater element, I expected them to have brought something with them just to be on the safe side and knock it out in one shot. But he came out and said, “It’s the heating element.” And then he rescheduled another one which was a week later. And so, I had to schedule time away from work to make sure that I was there for that. The tech was fine though. He was very professional, knew what he was doing and made sure everything was cleaned up afterwards. I would definitely use American Home Shield again. I also have them for my other house that I have.

American Home Shield has taken care of everything I’ve had so far this year. I filed a claim for an electrical issue because a plug burned up. The process was pretty easy. They assigned Hopwood Electric for the claim and they called about a day later then worked the visit into my schedule. It was about three days after I called that they were out there and that wasn’t because they were dragging their feet. That’s when it worked for me. The guy who came out was great and he replaced the plug.

Bert’s Plumbing went to repair the toilet that was leaking and a leak under the sink. Customer service did a great job, but there’s one thing that I needed. This was because of a leak and I needed to submit it to the City of Houston, and I called in and asked for a report verifying that the leak was completed. I asked them to email me and they told me they couldn’t do that. But everything with American Home Shield was good.

I went with American Home Shield because my air conditioner is old and American Home Shield can replace the whole thing if something goes wrong with it, rather than just fixing it. If they can’t fix it, then they replace it. And that’s a very expensive item to replace, so I thought I’d rather pay a little extra for their fee than have that problem.

I have two faucets and they were leaking -- one outside and one on the bathtub on the second floor. The guy from The Lindsay Company was very nice, timely, and professional, and he did a good job. The faucet on the second floor was a very tough one because it was the original and he couldn't pull it out the first time. So, he told me, "I'm gonna order a part because I have to break this. So, a couple of days I would be here." And he did. So, when he came back, it wasn't that difficult. He cut the old one. He did what he promised he would do and in the time he promised me to do it. I have been with American Home Shield for years. I started with them when I was living in California long time ago. When I moved to a new home in Texas 15 years ago, I went back to American Home Shield because I had very good experience with them in the past. It used to be a lot cheaper in the early 90s, but that is okay.

The guy from J & A Appliance Repair came and took a look at our two appliances. The refrigerator where the ice machine stopped working, and the dishwasher that stopped working. He proceeded to pull out the refrigerator, started unscrewing stuff and then he figured out what was wrong with that. So, I have to go get another filter for that. He finished that, then he went over to the dishwasher and it was clogged up. All this junk and stuff came from up under the sink, and he said, “Okay, sign here. I’m okay. I’m good.” I started handing him towels because the stuff was stinky. I said, “Are you not gonna clean up behind yourself or are you just gonna leave this for me to clean?” I didn’t mind because this is my house. He didn’t clean up. He also left screws out of my refrigerator that I had to rescrew myself, which is not right. He got up out of here so quick. It was unbelievable.

We just bought this house back in August of last year and we got American Home Shield as our home warranty for repairs. We saw it on TV and we called them and they picked up right on. They didn’t give us any problems when we made a claim. I followed American Home Shield’s system online and did it that way. The process was great as well as the guy who came out for the garbage disposal. It came apart on the inside and the guy from Hers & His Plumbing assessed the situation and replaced it. He was in and out quickly.

Ambition Plumbing & Drain Services came out for a plumbing issue that I filed with American Home Shield and everything went very well with this claim. My son was the one that was there and met up with them. He said they were very prompt, they took care of the problems, and they were very professional. The issue was fixed and it has been fine since then. So far, I've had American Home Shield for seven years and I've got several properties with them. They're good about taking care of things immediately when we call and we've been very pleased with the contractors that came out.

I submitted my recent claim regarding my freezer to AHS online, but I had called in three times. It took them three times to fix it. On the third time, they ordered a part and they got it right. Both of the contractors were nice guys. I had no problems with them. Everything’s fixed now.

So far, the contractors that American Home Shield have sent out have been very knowledgeable and professional. They inform you as to what the situation is and what corrective action they're gonna do, and they do it. The Medallion Plumbing guy that came out to repair the plumbing didn't have the part that he needed, which was fine, because according to him, he had been away from the job for a while. Apparently, the van was loaded and they didn't put that part in, but he came back the next day and repaired it. That claim was fine.

I submitted a claim online and the company called Plumbers took about four days to come out ‘cause they were backlogged. But when the guy finally came to check the water heater, he was very knowledgeable and polite. The water heater is still not back up and running ‘cause it has a leak and it's under warranty, so I had to go file a claim with the water heater company. And now, they’re scheduled to come back out on Friday and do the exchange. I’ve been using American Home Shield since 2012 and it has been a lot of positive experience, so we keep using them. Outside of having to wait for the repair, but there’s only so many plumbers, and it’s like trying to get somebody to fix your AC in the summertime.

Water was leaking out of the bottom of my hot water heater. It was all over my floor and damaging my hardwood floors. I called American Home Shield, gave them my contract number, and interacting with their claims representative was very good. It was in the middle of the night and I was very pleasantly surprised that there was an actual person who spoke to me and got it all taken care of very quickly. Also, it was an emergency and they sent someone out fairly quickly. Sewer & Drain Services came out the next day. They were very professional and very available by phone. They would call and keep me in the loop about when they're coming. I'm totally satisfied with the service I got and since then, everything has been performing perfectly.

I submitted a claim online to AHS for my dishwasher. I've done the earlier ones by telephone with no problem. This time, I set up the account. And they asked for the model number of the dishwasher and make and model and I was able to load that and they were back in touch with me. It was over the Christmas break, so they were pretty well done up that they couldn't come for a couple of days. But it wasn't a big deal. They came as soon as they could and they came when they were expected.

Everything went awesome with my dishwasher. It was not an emergency, but unfortunately, it happened on Christmas Eve. However, I didn’t expect them to call me at 7 AM the next day. My mind went with the understanding that they have to order and the part needs to be replaced, which may take a week. I thought, “Please, god, make it for three days, not more than five days,” but it worked right away. He went to his car, grabbed something and then replaced the motor.

The microwave wasn’t working and I sent in a claim by email because that was the only way to get it done. Then I got a call from the contractor, Astro Services. But American Home Shield wasn’t any help. I had to file everything online. I couldn’t speak to anybody by phone. You can’t reach anyone because they don’t have anyone in the US. I couldn’t get through to anybody. Astro Services was great but the person they sent out couldn’t speak English.

I filed a claim and Epic Air Heating came out and fixed my heating and air. It wasn't working at all. It would run for a while, then it would overload and throw the circuit breaker off, and it would do it over and over and over. So we were getting kind of worried that it would cause some type of electrical fire. The technician had to come back a few times. But they eventually got it fixed. I'm very satisfied with AHS.

We’ve had very good experiences in using Home Shield. A month ago, our drain in the kitchen got clogged then the pipes broke and the water all started coming through. The technicians that they sent out were great. It was taken care of in one day.

My husband submits our claims and he does them on the computer, but somebody calls him sometimes too. If it was me doing it, I would not do it on the computer because it doesn't work for me. We've had American Home Shield for a long time and it's really good most of the time. But in the past, we have had some problems. They were not having someone located close by. The last time we had to call, somebody had to come from Freeport. They came in, they did their thing, and they split. It was like they weren't even here for 5 minutes. There was no Freon in the air conditioner, and we had to pay for the Freon. I also don't know where the leak is or if the leak is fixed, but the air conditioner worked for the rest of the summer. Other than that, Sears came out to fix the furnace and the guy was wonderful.

Price Right Plumbing came out for the lower unit of our hot water heater. Everything was wonderful from submitting the request to hearing back from American Home Shield to, right away, the electrician being 15 minutes away. The contractor provided service and they were done within 30 minutes. They were very quick to respond and professional. Everything was great.

We've had American Home Shield for this house about a month, but for the house we had before, about two years. The outlets weren’t working recently and the guy that came was really good, smart and quick.

The AC wasn’t heating. We would turn it on and it wouldn’t push any hot air. I submitted a claim online and their website was not very user-friendly, because it didn’t provide enough choices. It just says, “AC,” and it doesn’t say, “It’s a heating, it’s a cooling, it’s something else.” So you really have no choice. It used to be a bit better before, but not now. There aren’t enough choices for a client to say, “This is what I think it might be wrong,” or a space where you can write the information. That might be helpful.

I purchased a policy with AHS due to their great reviews and a recommendation. I submitted a claim for my air conditioner not working, contractor came out assessed issue, said there was a coil leak and he’d submit claim to AHS. Next day AHS called and said claim was denied because I should have had unit checked prior for any potential issues and problem was due to my negligence so they weren’t authorizing any repairs. Huh? I was stunned. Customer Service rep wouldn’t let me speak to anyone else or give me another number and said I could send an email regarding the dispute. I did and never got a response. I was upset and now had no working AC during a heatwave. Nice.

Please make sure you are aware of all units, brand, specifications on your house before getting any service with this company. They charge me a good amount of money for 4 years and barely use their services. It is not worth your money as they charge you every time for any service minimum 100 dollars to just get a technician. Sometimes it is better to get someone to fix your units or if you have home insurance if the unit breaks and has to be replace use your home insurance. Even if the technician does not find any issue with your units you get charge 100 dollars. Sometimes if you do the math it is cheaper to get those appliances fixed. I spend almost 3000 dollars with this company and if I use it most 3 times, it was a lot and plus the 100 for each visit, it is not worth but if you have money to waste use this service. But if not, use your insurance. Will charge minimum 500 deduct to replace your unit. Sometimes it is cheaper.

I just purchased American Home Shield when I purchased my house about three months ago. My Realtor recommended it. I ended up buying a second year through them as well. Submitting a claim to them was very easy. As soon as I called, it was done then a contractor called me to schedule a time to come out. When I needed to have my toilet fixed, AHS sent out R-Mech Heating, Cooling & Plumbing. Everything went fine. The contractor showed up and fixed the problem. It was a simple repair. I’m a single woman and I don’t really know how to fix things. He gave me some recommendations and he was totally professional. He was then gone in no time. Also, I just got a new carpet so I was pretty pleased that he didn't even have to be asked to put covers on his shoes.

My experience with my recent claim with AHS was good. The contractor did an excellent job. He was also punctual. He called and he did everything right. He unclogged the dishwasher and the scent that was coming from the garbage disposal went away. The water that was coming out the other part stopped. So, everything is good.

American Home Shield has always been good and they’ve always taken care of problems. I tell everybody they should have it. I had some plumbing things that had to be done and they sent somebody right out. Everybody they send out is always professional. Austin recently came out quickly and took care of the thermostat. I had a fan in my bathroom that wasn’t quite hooked up yet, and there was a loose wire up there and they connected it. That made the thermostat work, but it also caused my fan to stay on and I can’t turn it off. Other than that, it was good. They kept in contact with me and let me know when they were coming. They texted me to let me know that the tech was on his way. And the tech was very professional. The only thing that I have a concern with is the air conditioning. They skirt around the issue, and it shouldn’t be like that. It should be like everything else. Everybody I know that has American Shield has had problems with them with the air conditioners.

I called when I submitted the claim for a plumbing issue. I didn’t call on Sunday when I discovered it, but I called on Monday and the first guy from AM PM Plumbing came out. He said, “You should’ve called on Sunday.” And I said, “I’d hate for anybody to have to work on their day off.” And he said, “That’s what we’re here for.” He made sure that the top unit was working. We at least had a little hot water and he told me how to turn it off if something were to happen and how to shut off the breaker, which I already knew. And then, they called and scheduled the appointment and did it on New Year’s Eve, which I was amazed at. People don’t particularly like to work around the holidays. But the plumber came in and put the new one in, took the old one, and was in and out in two and a half hours. He was very courteous and professional. I would use them again because the gentleman that they sent out was really nice.

Previously, I had an air conditioner claim with American Home Shield. My AC was out for nine days and it was brutal. The guy from the second company that they ended up sending took almost nine hours to fix my AC system by himself. I got so sick of complaining. Sometimes, AHS sends subpar contractors for certain areas. Those guys who come in don't seem to be prepared. I send them out the door and I call AHS to tell them that they need to send me somebody else.

I had no idea it was really easy to submit a claim. I filed for a relocking and Ball Security and Locksmith Service came out. The gentleman that came out was very professional and he took into consideration the conditions of our locks then asked if we would like to replace the whole unit rather than just the actual key portion. I didn’t feel pressured about doing anything, and he just provided his expertise to pretty much just allow us to be on the same page as he was so that we were understanding everything. So, it went really well.

I was well satisfied with the work that AHS performed. I called them when neither commode would drain down and it was backing up in the bathtub. It wasn't pleasant looking. Then when I went outside to check on things, it was spraying out of the outside cleanout. The contractor came with a machine and they busted the clog loose. They were very professional.

I submitted a claim to American Home Shield for a toilet issue and D & B Plumbing Home Services came out to service the request. They were really great. They fixed whatever it was that needed to be fixed and it has been great since then.