American Home Shield Reviews

American Home Shield was quick about this particular service because it was a water problem and water was spilling all over the house. All American got back to me really fast. The plumbing issue happened at 9:00 and by the time I called my warranty company, it was about 9:30. Then the plumber arrived at 2 o'clock in the afternoon. So, they came out really expeditiously. The guy did a really good job and he was quick about it. He had a mask on and we social-distanced as much as we could while discussing the issue. I was very pleased all-around.

The locksmith who rekeyed our home was great. He asked about wearing a mask and was willing and able to work around my pet. American Home Shield came as described and was an easy process. It’s a stellar offer and people should go for it.

The contractor came to rekey and they were great. They resolved in an hour and 15 minutes. That was the first time I had to call somebody out and American Home Shield was very professional. They provided timely response.

I will definitely recommend American Home Shield. So far, so good. I had a couple of encounters like sump pump and furnace. With the sump pump, I got it replaced with a new one. I'm happy for that. With the furnace, there was nothing to be fixed, except to make sure everything it is working in order. For the sump pump, I did the claim in mid-October, and it was raining. I wanted the service to be much quicker, but it did not. It was taking like the normal cycle. I have informed that to them because it was fixed on Saturday. There was a weather forecast on Saturday that it would be raining in the late afternoon. The tech came in earlier than that late afternoon and he fixed it. But there was a delay between American Home Shield's approval and the agents taking into action. When something is urgent, it makes you feel good when it's responded in an exceptionally shorter period of time.

I have my American Home Shield service contract so that if I need service, I can call them and they would solve my problems. If I have to pay extra for a service like for when my claim is not covered, I would pay. However, if I call them and they tell me "We cannot help you", then I don't need AHS. I explained that to the lady rep who took my phone call. While it was easy to make the call, AHS never sent a contractor. So, I called an independent contractor to solve my problem and canceled my contract with AHS.

The display was not working for my oven. So, when I had put the claim saying that the display is not working, Brandon from SNS Appliance Repair tried to put in a request for a replacement of the part, and there was no part available. I got an email from American Home Shield saying that they would replace the oven for me. I was given a link to select the oven, and I did. Then, they said Mr. Appliance would be installing it, and there was some other company who would deliver it. They delivered it, then Mr. Appliance came and installed it. They were really good and very professional. They came, they cleaned up and did pretty good work. American Home Shield has been great. My only concern is that they don't allow doing it electronically. I had to be on the phone for three and a half hours, which is something I don't understand how on earth anybody has that time. Other than that, once I get somebody on the phone, everything is really great.

Our freezer was not working properly and we didn't know why. The ice maker wasn't working either. Someone with Appliance Care came and repaired the freezer but the freezer and ice maker are not attached. My refrigerator has French doors with the freezer on the bottom. The tech replaced a black piece that was causing a clog. He then said the ice maker was broken and he ordered a new one. About a day after he left, my husband and I thought we heard ice. The tech said he would call when the ice maker came in. I thought, “Let's just make sure it's working by the time he gets here.” When tech called, I told him that the ice maker was working. My fear, though, is it's gonna stop working on day 31 after the tech had been here. He told us that if the ice maker stops working, we were to let him know and they would take care of it. I saved his number on my phone so that I could reach out to him. Thankfully, the ice maker is still working.

Gibson Air Conditioning came out and they very good. By morning, the tech was already here at 7:00. He called and said, “I’m 15 minutes away.” The issue was an electrical part and a battery. He waited long enough to see if everything was running right. He realized it was this little battery. He was very efficient. Everything was good. In fact, I told him I would call and never did. I feel good about American Home Shield. I've been very disappointed when I used to pick people on my own. So, that’s been the difference. They've taken advantage of me. I don't feel like this has happened in this situation at all since I've been with the system.

I would recommend American Home Shield. I always call if I have a claim and I've had no problems. Although I did not have a decent experience on all calls, the call for the leak under the house was decent. The contractor got there when they said they're gonna get there and they did what they said they were gonna do. It was good. They called me, texted me, and kept me abreast of what was going on as well. They found a very difficult leak under a slab. They had to go into the floor and jolt the concrete up. Once they did that, they fixed the pipe and then they patched the hole up with concrete.

We liked the technician. He's a great, competent guy, so we're satisfied. He worked on our Whirlpool refrigerator before, but there was some moisture on the bottom door in the last few days, so we had a follow-up on it. American Home Shield has been efficient. The people on the receiving end of our claims do a good job with assigning someone to come take a look at the problem and they get people to the home in a good time. With the COVID, their responses are good.

We were wondering if our wine refrigerator was under warranty. We had some kind of electrical storm and the power surge broke it. It blew up and when we checked, it wasn't covered under the warranty. We weren't happy with that and we still have problems with it.

My last claim was for an outdated piece of pipe in the bathtub that had to be cut. The plumber said that they don't use that type of pipe anymore so he would have to cut it off, put a PVC pipe and reroute it. It took him a couple of minutes to do the job. I had to pay most of the cost to get the job done as AHS said it wasn't covered. This was the first time I've had them say that. I've been with AHS a while and what they do is really good. The contractors they've used have been good people. I recommend them.

Something got cut on my air conditioning unit. AHS sent us a text message the day after we filed the claim online and told us who was assigned to it. Then, the contractor contacted me and scheduled the time to come out. They came out in two days, had to wait on a part, and came back a couple of days later. The unit's been working well since they repaired it.

I'm a Real Estate agent. I do a lot of business with Old Republic and Fidelity. However, I just moved and knew, from word-of-mouth, that American Home Shield would do a little bit better in coverage. I figured I would try i, and it seems to be working out okay so far. I am impressed with the service I've been getting from them. So far, so good. I had a claim on my freezer and it is now working completely, and so, I'm happy. The tech from GE Appliances was very knowledgeable. He knew what he was talking about. The process of doing a claim was easy. I just called in, and the response time was fairly good too. The only response time that took a little bit longer was when I had my spa looked at. Unfortunately, the spa guy was on vacation, but he made up for it. He was definitely very helpful. He was great.

We had a leak in the plumbing line from the meter to house. I reached out to American Home Shield online. Their claims process is excellent. The contractors were very professional, on time, and very sharp individuals. I highly recommend AHS to everybody I know at this point.

American Home Shield works good and they'll work with you fast. They're great. I called them on the phone and it was easy to request for service. SeaBreez came on time, got through as efficiently as they could, and left. They worked on my air conditioning system and they explained things to me as they went along when I asked questions. One of them did the maintenance of the air and heater unit too. It went all right.

I'm having a lot of problems with my refrigerator and I'm not understanding that. The refrigerator is 12 years old and every time someone comes and fixes it, something else would break, then another, then another. Technicians would re-patch the refrigerator up. I've been with American Home Shield for 12 years ever since I moved to my house. I don't even know why they didn't go ahead and give me a new refrigerator. But they have their own way of doing things. Otherwise, American Home Shield is okay. They sent out GM Appliance recently and they were excellent. They have great people that I'm working with.

Make sure you know what you're getting when signing up with AHS. They're good in some areas, but I ran in into stuff that they didn't want to cover. Recently, they sent out A-US Air Conditioning of Texas and they started the pilot light on the heater. They also checked the air conditioner. They didn't tell me what they were doing while they were doing it but it was a very quick thing. I've also got one claim that I'm still working on. It has to do with the water portion in my master bedroom and I had the claim since July. Then last week, the techs finally came in and I paid $1,500 dollars to replace some piping that American Shield wouldn't cover. It's not complete yet but it is not a problem.

American Home Shield's contractor came within a week of me submitting my claim. Everything went fine with them. Using AHS was a good experience.

I called to submit a claim for my gas burner and it was all automated. The contractor that was sent out was great. He was the one that fixed my AC too. American Home Shield has been good. I canceled it once, because I thought that I had figured it out. And then I redid it. The automation said I’d get a refund and so I was able to even cancel it on the automation. That was kinda handy instead of having to navigate through a website.

When submitting a claim, I'd rather take a beating than call American Home Shield. As soon as my contract is up, I'm canceling them. They don't pay much, their service charges are too high and their customer service is terrible. Generally, the people they send out to work on the appliances or plumbing are terrible. But the guy from Southway Appliance happened to be very nice. He had to come out twice because he had to get the parts but he was able to fix the dryer timely. So, I was very pleased with him. He was wonderful. Still, I would tell my friends and family not to even think about using AHS. I’ve had it with them. Two of my kids have them and they’re dropping them also.

Our electricity was out in half the house. We called American Home Shield and they sent someone out. He explained everything very clearly. He was very polite, he introduced himself and he was wearing a mask. The repair was quick. It did not take longer than expected. We also had a problem with our pool pump, and they were able to send someone out, and it was taken care of in record time. We were surprised. They're very polite, and they help us a lot. Our experience has been very favorable. We've encouraged people to get American Home Shield.

A couple of years ago, we signed up for American Home Shield. Right then, a lot of companies were doing their advertising. I was watching the commercials and I was looking at what everybody was saying. I made the decision that I wanted to go with American Home Shield. I'm quite pleased with their service. I'm satisfied with the timing. There are no unexpected delays. They try to get a technician in within days and the technicians are knowledgeable. The only thing is American Home Shield should lower their price. That would be nice. But I know the company needs to make a profit because that’s what they’re in business for.

My dishwasher was not draining, and I called American Home Shield because this time, they didn’t give a list of potential service providers they could send out. There were some service calls that I made where they did that. I've had two experiences previous to this where the contractors were not very good. They tried to be helpful, but they didn't end up being very effective. I had to live with the problem resolution. I'm tired. So this time, I decided to hit it off before we ever got started. I did some checking on the service of both the contractor that was initially offered and the other one that was offered when I called back. They had a 1 and 1.8 from the Better Business Bureau. I wouldn’t accept either of those, so I called back to the home warranty company.

Our furnace had an issue and it was blowing out no hot air at all. It was convenient to put in a service request to AHS. I go online, log into my account, pay my 75 bucks and they have a contractor reach out to me to schedule a service. Paragon Mechanical LLC came and the techs fixed my issue quickly. That same night, the furnace went out again. They came out again and found that the circuit board had gone out for good. They had to order another one which will take 10 days if we're lucky. Then, they will schedule a time to come back and install it.

My water heater was out of commission. After speaking with Home Shield, it took just a couple of days to get a contractor out. They scheduled the repair and came back. But we got everything done.

My hot water heater was leaking and I got water all on my floor. Home Shield was very helpful and somebody was out very soon. The tech was very nice and very concerned. He treated us like we were his kinfolk and was explanatory. He couldn't diagnose the problem and he told me he couldn't see where the water was coming, but the tray was full of water. He told me they sucked it all up with the vac and to call him in the morning and let him know if it's full again. We cut the water off for a short period of time and in the morning, it was full again and running in my room. The tech said it was leaking somewhere in the bottom and we needed to get it replaced. They said they had to order it and I had to keep my water heater off. It was done within five days, at least.

Home Shield has been very helpful. I had a problem before and I called. Within a matter of minutes, I had someone on the telephone and then I had the service people come out immediately. It's going well with Home Shield. We have SerClean coming out. They're drying the walls and the floor up and it's working well. It's just driving me crazy because my house is torn up. But they're very knowledgeable. They know what they're doing and they're dedicated to their job.

When the air conditioning was going on, it constantly ran and it had like a puff sound to it. It just constantly ran and ran, and it did that for about two and a half days. That was when I submitted the claim to American Home Shield. When the technician came, it stopped doing it. He tested it off and on in different modes. Since then, it's been operating okay. The thermostat is functioning correctly.

The contractor called and set up an appointment. They came on time and fixed the problem for the water heater but I had to pay the shipping fee to bring the parts in to me. We still have one more issue that was supposed to be worked on. The contractor is going to come back in today to fix the problem. This thing happened to us on a Friday evening. We called in but nobody came in during the weekend. It would be nice if American Home Shield has contractors who work during the weekend and who can come and help us or at least come in, inspect and tell us what needs to be done. But overall, I'm fine with the way American Home Shield is working, the service provided and their response time. When we call in, we have a person at the other end very quickly and not keeping us on hold for a long time. Those things are really good for American Home Shield.

The contractor who came out and serviced my cooktop was great. He told me what was going on with it and he had to get some parts for it because they thought it was a certain thing, but they found out the cooktop was burned out. Getting everything together from start to finish, they ended up taking two weeks. American Home Shield will replace my cooktop and do right and some of the other things they haven't done right. They need to get it together. They always got to take $100 from somebody every time there's a call that's made and I find that absurd.

We got an email from American Home Shield telling us that they have a $75 maintenance check. I requested that and they sent me an email telling me that Climate Pros of Northern Nevada would be the company that would be contacting me. The tech was really nice and I liked him a lot. He explained things and told us that we would get an email in the spring asking if we wanted our refrigeration looked at.

I'm happy with AHS. I’m satisfied with their process. We had an ejector pump issue recently and the contractors came out and did a great job.

American Home Shield sent Coaches HVAC out for a pre-season check-up. The guy was awesome. Everything was smooth and in very good order.

The tech from SJDI Electric came out for our electrical outlet. He knew exactly what happened and he fixed it within five minutes. Everything works fine now. I'm happy with the claims process and I'm still gonna be a client of Home Shield.

My time with American Home Shield has not been great because it’s taken me hours on hold to try to get someone on the line. I’ve been back and forth between several different departments to try to resolve issues. When I’ve called to file claims, I've heard that something is covered. Then when I go to my policy and tell them what it says, it's, “Oh, yeah. Maybe it is covered.” My biggest issue when I started with them was with my water heater. I called in March and it wasn't resolved until three to four months later. The reason being is because when the contractor came out, they couldn't do anything so they went back. Then once they went back, American Home Shield said they needed to get the information from this third party vendor but they couldn't reach them for two months.

I hired somebody to clean my air ducts and when they were done doing the cleaning, the techs said that I needed my crawlspace and air ducts repaired. They then quoted me a huge amount of money. I called American Home Shield and they sent out Accent Heating and Air. The tech who came was professional and knowledgeable. I didn't feel like he was trying to make a buck. He cleaned things out and said he didn't find anything wrong which saved me and AHS a bunch of money. I was happy with his service. This is has been the second time I had American Home Shield. Previously, I had it when I was with the marines in Iraq and my wife had to use the warranty. She had a great experience getting our furnace replaced. Their warranty is expensive but I'd recommend it as it provides good peace of mind especially for people who don't wanna incur major expenses.

There was a stoppage in a shower and a bathtub. I alerted AHS online and their website was fine. Then, the contractor called me within 24 hours and the repair put the appliances back in working order. All in all, the warranty has an average value.

I was with one of the competitors and they kept giving me these repair people that would show up in a hooptie and weren't very professional. American Home Shield had a better rate. It's also peace of mind for me too. It's simple to submit a claim. It's just online. I just have to remember my password to get in and that's the hardest part of the whole process. But I have a password book.

American Home Shield sent PJ Appliance for the refrigerator and the microwave. They were good and professional. The microwave could not go on or off. The button was stuck. The refrigerator was not cooling. At one point, it’s not making any ice. Now, it’s making ice, but it’s still not really cooling as it should be cooling.

I'm concerned about the communication with American Home Shield and the ability to get any information about the status of my claim. The original request was submitted for the furnace services. There are two types of furnace, the floor furnace and the air flow furnace. There was a confusion between those two. My first complaint with my furnace was more than six months ago. It was sent to Paramount and they sent the technician three times. Every time the technician came for the same furnace, he found there was a part with the furnace that was wrong, but never really fixed it. My frustration grew with them.

I called up American Home Shield and put in a work order for the gas burner. I immediately got the response that the contractor has been assigned and he came the next day. The pressure on the gas burner was not okay and he repaired it for the time being. But he said that the part was about to fail so, he ordered the parts and he will be coming today to repair that. Earlier this year, we had a claim with my washer and then, the same gas burners that are acting up. That was replaced earlier this year and we got the same technician this time. We got to know who was coming and what time he would be coming. So, that was very good. We did the tracking notification.

The technician from Air Pro Master, Alex, was great. It's finally nice and warm in here. I've been really happy with AHS. I've only been a homeowner for about a year and everything has been much easier having them, so I appreciate it.

I did the claim online to American Home Shield and they promptly sent it over to the local plumber. There were a couple of plumbing issues. On one of them, it was within 24 hours when the plumber came out and another time, it was probably a couple of days. The contractors were great. We’ve been using AHS for four and a half years and each year, we put in about three claims. Everything was resolved in a satisfactory way.

I’m new to the area and I didn't realize how cold it got at night until the heating unit in this house didn't turn on. It was freezing in the house and I wasn’t able to get out of bed. I called American Home Shield and I asked if that was covered, and they said it was. They sent out an HVAC guy within a week and then he ordered a new remote. He explained how the whole thing works and got it working. It was immensely helpful. Now, I have heat in the house. The guy was great in resolving the issue and setting up for me what I wanted. I didn't want my air conditioning unit to switch on even if it was hot outside, so it's just set for the heat to come on when it gets colder than 68.

The washer had been leaking. We just had the garage repainted and everything was clean and sometimes, I'd get in there and it had water. I didn't know where it was coming from. I noticed that when my mama was washing, the hose was leaking outside. She would take out the clothes and it was still dripping. It wasn't spinning all the way. Then the dryer was taking an hour and a half to dry one or two pieces. So my mama said to call and tell American Home Shield. I did that and they said they'd have somebody come and check it out.

All of our outlets on a kitchen island, including the one our oven is plugged into, stopped working. The guy solved the issue. It had to do with one of the outlets. The wires were packed in there pretty tight so it had shorted. For that claim, the guy was able to come out pretty quick. He called on a Monday and came out on a Tuesday. We've been dealing with an issue with our dishwasher and when I first called on a Monday, American Home Shield wasn't able to send anybody till Saturday. The person came out and decided we needed a part. The part has been ordered and it was supposed to be three to five days. But it's now Friday and I don't think the part has come in yet. They haven't called to schedule a follow up so our dishwasher is still not working.

American Home Shield's website was nice and submitting my claim was easy to do. I was able to pay my deductible online and they immediately had someone come out. I was told which contractor was going to come out and that the contractor would contact me before coming. Myers Comfort Specialist of Montgomery contacted me. They came and did preventative maintenance screening for us and the tech was really informative. He wore his protective mask the entire time he was doing the work. He did checks, gave me an invoice and he was gone. American Home Shield has been very fast and efficient in taking care of my needs. Prior to having my water heater checked, I had a leak in my water heater. Again, I did the online process for that and immediately AHS had someone provide service and do what I needed to be done.

We had a blockage issue with the sewer system. The vendors that came out did a great job addressing the issue. It was late on a Friday and it was not an ideal time. But I'm very pleased with their service. One thing with AHS is if I get a sewage issue, I still get to wait till the next day. So, if there's a bad sewage backup, I'm still stuck for a little bit. But overall, it's easy to submit the claim.

I had some leaking and a plumbing issue. IGD Plumbing came to our place and the tech was very professional. He went into our attic and found the leak. He put a piece in and I assisted him by trying the toilet, turning on the air conditioning, and turning off the water. It was a very pleasant experience. I was impressed that it wasn't a hassle to change my claim with American Home Shield. At first, I thought the issue was with the air conditioner but it wasn't. They were accommodating and they did very well. I needed the job done on a Saturday and IGD came on a Saturday. This warranty comes in handy and I feel very comfortable having a professional come in versus me trusting somebody else. If I know something is an issue, I can call American Home Shield.

I have two policies with American Home Shield. I have one for my home here in California and I have one for my home in Park City, Utah. Making a claim is easy. I found out calling it in is less expensive. Sometimes the experience is good, and sometimes it’s just okay.

I put in two claims shortly after I moved into the house and it was for different businesses. Recently, I requested services for a sink and a toilet as well as a swamp cooler. Both contractors came out within a couple of days and they were good and professional. One of them came and closed up the swamp cooler. Meanwhile, the plumber had to come out, inspect and see what to replace and then he had to get back to American Home Shield to verify that he could do the work. He came back the next week.

The unit wouldn't heat up and the reason I wanted it checked was because number one, there were a lot of smoke and fires and number two, I recently moved in here. I got the impression that people didn't exactly take care of this place. I wanted to check especially for the winter. I filed the claim over the phone and I like that a lot better because most seniors don't have computers and I'm one of them. The guy that came explained everything that he was doing. He was very professional and educational for me. I still have the problem with the heat though.

Every time one of my friends gets a house or even just does something with their house, I say, "Go to American Home Shield and start paying for a home warranty. They'll definitely help you." I also advise people to make sure that the warranty is gonna cover all the appliances that they want it to. In the very beginning, we made a mistake. We didn't have something covered, but then we fixed it and upgraded our plan to cover everything. If anything ever breaks, we don't have to worry about replacing it. We can just put in a ticket.

I didn't have any heat during a cold week. I called American Home Shield and the rep told me that no one would call me back until Monday. I told her that I have a young infant and that we would freeze over the weekend and that I would have to sleep at my daughter's. The rep then put me on hold until she found somebody who could call me on Friday. When their contractor called, they said they would come on Monday between 8:00AM and 6:00PM which was all day. It's hard for me to stay home all day when I have to work on a Monday. Usually, I have a four-hour window which allows me to work or gives me time to get home. Still, the tech called and said when he was on his way. He came at 9:30 and provided very good service. He was detailed, fast and professional. I have used their services twice since I had them.

The hot water heater stopped working. I was taking a shower and it started getting cold. I kept turning the hot water up and it kept going down. After I got done taking a shower, I went and checked the hot water heater and the hot water in the kitchen wasn't coming out hot. I went out and checked that the thing wasn't burning. I called American Home Shield to do a claim, and it was quite easy. I was told to expect the contractor out in 24 to 48 hours. It’s a long time to do without hot water.

My most recent claim to American Home Shield is for the repair of my heater, and I'm still waiting on the refrigerator to be repaired. The refrigerator has been an ongoing project and it's taking forever. I am not happy about that because I don't have a refrigerator right now. This is weeks. The part came in last week, and the company that's doing it could not send their guy to my house until tomorrow from last week. So, when I first contracted with American Home Shield, I didn't realize that if I do have a problem, it's gonna take them possibly weeks to even get someone out and get a part. They're trying to tell me it's because of COVID, but it's taking forever.

I called numerous times to have my heater fixed. It took numerous calls and over a week later it was finally replaced. The people speak broken English and you are on hold for at least 30 min. Wish I had.

I purchased the home warranty from American Home Shield, waited my 30 days and my ice maker went out, called and they sent company out with a man in a unmarked car, with no credentials or badge of what company he was with. After looking at the refrigerator, he decided I needed a new ice maker, duh! He told me that they would have to order the part, three and a half MONTHS later and after several phone calls to AHS and the company they sent out phone lines were always busy. I looked online and could have had a new ice maker sent out the next day, so it was not a hard to find part. In the meantime I have had to buy ice for all this time. Canceling my contract and will tell friends not to use this company, it’s a rip-off!

It was a grueling 3 month ordeal & we did NOT get our HVAC repaired. The overseas customer service people are trained to do NOTHING. They go out of their way to NOT pay but they sure take your premiums!!

When we turned our heater on last week, it didn't work. We called American Home Shield again because the heat didn't work. When the guy came out here, he said the reason it didn't work is they put in a cheap motor blower and they didn't put it in correctly. I don't think we should've had to pay the $100 fee for someone. It's not American Home Shield's fault. They shouldn't have to pay it either. The people who did the job did a crappy job, and that was the cause of the heater not working. With the exception of the AC, American Home Shield has done a bang-up job. It's just that the cause of the heater going out was the fact that it was put in incorrectly. We were just thinking it seems fair that we should get the $100 back since the company they hired screwed up. The workmanship was shoddy. American Home Shield really has done an awesome job and it's not their fault they did a bad job. I just don't feel we should have to pay that $100.

American Home Shield is doing a good job. But the plumbing company that they referred to us before was not good. It was USA Plumbing and they didn't fix the problem. They said the problem was not covered by insurance so we have to look for another way out. So another plumber from Cal-Home fixed the problem and they did a good job.

The air conditioner wasn't blowing cold air in the house. Submitting the claim was very easy to do. The tech came out and he was great. It was an amazing experience.

I had a claim on my furnace and American Home Shield did great. I did the schedule online, paid the deductible online, and then someone came out to do the repairs. The service people were very nice. They had to replace my furnace. They told me immediately that I needed to get one, but I think I took a week to get back with them to let them know that I would have the money within two weeks, and then they scheduled to order the part, and then they came. American Home Shield is very professional.

My washing machine wasn't working. All the lights were on but it wouldn't do anything. I submitted an application form online with American Home Shield and the process was pretty simple. I was told Richard's Appliance and Repair would be coming out and I called them to set up an appointment. They came out and they were perfect. They got the washing machine working. But it's been extremely loud. The tech told me that it was due to the transmission. They would come back and fix the transmission once all the paperwork was submitted. People should sign up with American Home Shield.

American Home Shield is way better than my last warranty company, TotalProtect. I was with TotalProtect for a long time. My girlfriend had it as well. TotalProtect started having us schedule our own appointments and they didn't do any contact. They would send us an email with who we could reach out to and a lot of times we couldn't even get ahold of anybody. We needed something to be repaired and it could take a week to reach someone. On the other hand, American Home Shield's overall service is okay. Submitting a claim was easy.

We just had a garage door belt break. Submitting a claim with Home Shield was very easy. The contractor came out one day after, did everything he needed to do, and was very nice doing it. However, just because of the pandemic, everything has been so slowed down. It has been really disappointing.

I called the 800 number for my garbage disposal and we ended up with a couple of contractors. The first plumber came out within a week and they were in and out. They said there wasn't any power to the unit so it would need to go to an electrician, but then there was a breakdown. Nothing happened in three weeks and when I called that plumbing company back, they said they had put in a work order to American Home Shield for it to go to an electrician.

When I called American Home Shield, the first plumbing company that they sent said that it wasn't a leak. The tech came late and he was rushing to go to another job. So he didn't follow protocol. He never tried looking for the leak. He didn’t even turn the water on. He said the leak was coming from the bathtub. But I never heard of that a day in my life. I’ve been dealing with a plumber so what he said didn't mean sense. He said that he could put a whole bathtub in, so he was trying to get business for himself. I called American Home Shield and I told them what happened. They said I have rights to another opinion. My husband said he wanna get somebody else and try to find out what was really going on and what kinda leak. It was getting worse and worse and worse. We told American Home Shield that we needed to get another plumber and they did. The plumber found a leak and they fixed it. Everything went good.

This is the second house we've had a home warranty through American Home Shield, and both times, we've never had a problem. It's been amazing and I've enjoyed it. Recently, I called them on a Thursday. They said, “Hey, we can get somebody out there Monday to take a look at it.” The guy who looked at it said “Okay. Let me submit this.” The ticket was put in Tuesday and I got a call back on Friday then two different guys came out to do the install on Monday. On both times, they were great. It took a grand total of eight days between start to finish. I loved it.

There was an issue with controlling the heat. Submitting the claim to American Home Shield was quite easy. I did it on the phone. The lady I spoke to was excellent. She was very professional. I also spoke to the girl, Lisa, at the office for Liberty Plumbing. She was very nice, very professional, extremely accommodating, and kinda put me at ease with everything. It was a good experience. The plumber's name is Vinny. What a great guy. He was so laid back. He just walked in and he checked everything. He said, “I can fix this. Not a problem.” He was very professional, too. I would recommend that company to anyone. I also recommend American Home Shield to my friends and family, and they are a part of the program. I had American Home Shield many years back for my home when I purchased it. I went back to American Home Shield because I had a great experience previously.

I'm happy with American Home Shield. They have been good and I just recommended them over the weekend to a friend of mine. A year and a half ago, my air conditioner went out. I called them and their contractor came. They were prompt and the guy was very honest. Instead of saying I needed a whole new air conditioning unit, he said the issue was simple and he fixed it. That was really good because it was like a gazillion degrees outside and about that hot inside my house. He took care of it very timely.

We're gonna be replacing the furnace and I'm very pleased. It worked out well. I've already gotten a quote, and everything's moving forward. However, we're heading out of town now, so I told the guy that when I get back, we'll schedule a follow-up. It would be sometime during the week of the 16th. With American Home Shield, I don't have to worry about things breaking. For the money that I have to pay for the furnace, it's about half of what I could've otherwise paid. That's a big plus.

Home Shield has a pretty quick claims process. I did one online for my air conditioner and Myers contacted me the next day to schedule an appointment. They came out and were on time. They gave me a span of time and they came right at the beginning of that span. They looked at my air conditioning thermostat. It had been out for a few days as it wasn't connecting. Myers went right to it, figured out what the issue was, and got it cleared up. They did what they had to do and were very professional. They didn't leave any mess. I was satisfied with Home Shield's service. I did not have a problem with them as far as reporting the issue that I had or them responding, especially when I was without power for a few days. It was right after the storm.

We purchased a house and the toilet was leaking. Chris the Plumber was sent by American Home Shield. I've used him before through American Home Shield at my previous house and he has done great work both times. He was personable and explained everything that he was doing which was very helpful to me. He was very respectful of my home as well. I've had great experiences with AHS and I'm very happy with the service they provide. I can easily submit a claim online or over the phone. Being able to go online has been as positive as AHS gives me feedback right away on who is coming out.

The motherboard of my heating furnace burned out. MS Services handled my claim professionally. They gave me a good root cause analysis and it turned out that it was a different problem from what I had fixed before. The drain piece was clogged which caused water to flow into the circuit board and damage it. I understood how the problem happened and how to prevent it from happening again. This has been a seamless experience and having AHS's coverage has worked out well for me. They should encourage real estate agents to throw in their coverage as part of closing to protect new home buyers. That can at least let home buyers see the warranty working which is when they will understand the value of it.

It’s very easy to submit a claim to American Home Shield. I called, they set up an appointment and they had somebody out right away. I had a leak in a pipe in my laundry room. It was clogged but it’s not leaking anymore. He contractor was in and out. The repair didn't take long at all and we didn't have any issues. I'm glad I have the service with AHS although some things weren't covered such as the electrical stuff. But I had a fantastic experience. I will continue to use them and I would recommend them.

I found American Home Shield on the internet and it’s probably been a year since I went with them. I’ve had one bad experience with them but everything else has been good. The air conditioner went out so they sent a contractor, which was great. They were very timely and they fixed it. But the next day, the AC wasn’t working. So, I called again and the guy was rescheduled to come back. The guy said that they couldn’t fix it and I might as well put in a new furnace, which cost me $1000. And then, they fixed the air conditioner. But it still didn’t work a day later. I called again and they did something to it and it worked for about five days. It didn’t work again.

American Home Shield sent JNJ Pools for a split in the bottom part of the housing for the filter. The tech came out and he pulled it apart. He said, “Well, you got new filters inside there. So, yeah.” He said, normally, they're not as good a shape. But apparently, he said it looked like my top part have been replaced a couple times, but not the bottom part. Wear and tear was the issue and he fixed it. It was pretty quick, simple and easy.

Our dryer wasn't working. The tech who came was very courteous and professional. He even gave us some helpful tips on things we should do when we use a dryer including what cycle we should be using. We were using a delicate cycle when we didn't need to.

I had somebody come in to do my annual winter setup for the air conditioning system and heater and they said that one of my systems was rusted in, in theory, inside. It was leaking carbon monoxide and they had to turn off the gas. I called American Home Shield and they were very accommodating. Service Contractor of Texas came out and said that none of that was true. The guy did a very good job.

The dryer was making noise and it needed the wheels changed on it. The refrigerator couldn't control the temperature in the ice maker. I called American Home Shield and told them what was happening. I wanted Bradley Appliances to come out because they service my stuff. Their service was excellent. American Home Shield has been good for me and I've been with them for years.

The service contractor came out pretty quickly for our backed up sewer and he appeared to unclog the drains, which I thought was good at the time. But the next morning, when we took a shower, water backed up in the bathtub. I called American Home Shield to say the tech needs to come back. They looked and they said that the claim had been rejected because the plumber said that the cause of the blockage was baby wipes and they don't cover baby wipes. It was not normal wear and tear. I asked where it says in the contract that we can't use baby wipes, which on the container says are flushable, and they could not tell me where it said that but they said they were not covering it. I'm very dissatisfied with American Home Shield. It seems like every time I call, I have a hassle.

I had somebody take a look at my refrigerator and they said the problem was my fault 'cause I had too much product in the freezer and those were in the way of the fan. My son suggested that I get American Home Shield's warranty 'cause he has it in Florida and uses it all the time. So, I called AHS for the refrigerator. The tech was on time. He kept distance for COVID and he had gloves on. He knew what the problem was and fixed it. He said that I needed a new fan and he put a new one in. It has been working perfectly since then. Also, I had a second claim to get both my furnaces prepared for winter. They have been perfect since the tech came.

The tech who came out for an electrical issue was very knowledgeable. He took care of what needed to be taken care of and gave me some good tips going forward. The electricity has been working perfect since. Home Shield is worth the assurance that you can get help fast when something arises that's unexpected and you may not have the funds. They pretty much cover a wide range of services and they're immediately on top of whatever the problem is.

We had an AC issue. In the white pipes, it was backing out the water and it was spilling all over the floor. The drip pan was getting full of water from condensation as well. My tenant called me and I filed a claim with American Home Shield. J.F. Whitlow Jr. & Sons was assigned as the contractor. They were waiting on the tenant and they made arrangements for them to go out there. The AC guy fixed the problem. After the service, my tenant hasn't said there have been any problems. So far, so good. Overall, everything was awesome including American Home Shield's customer service. I'd advise others to go ahead and get the home warranty. It really helps you out.

We tried using our oven and it wasn't working properly, so we contacted American Home Shield. We filed online through the portal. I thought it was great. It was very easy to follow and use. All City Appliance Repair came out the first time to diagnose the issue. They determined it was one of the igniters for the gas portion of the stove and the broiler. They came the second time with the parts to repair it. They were very good. They would usually just call to schedule the appointments and they were very timely. The oven has been working great. This was the first claim that we had ever submitted a claim and it was very seamless. We're very happy.

The contractor came out to fix my dishwasher. Originally, it took a little while to get scheduled and there were some communication issues, but they got me in. Then they had to come back because the first repairman left the part that we needed. So I had to wait an additional couple of days before they fixed it. When they did send someone back, he said that the part didn't need to be replaced, but rather it was a piece of glass blocking the line. So he took that out and replaced the part, but didn't get the chance to test it before he left. So it still wasn't working. They called me to make a follow-up visit and they came out and they had to replace the motor. So then, we had to wait another two weeks for that. But I understand that due to COVID. The most recent repairman was excellent. He did a great job. He was very professional and polite. He worked quickly. The dishwasher is working great now. But it took about a month to get it all resolved.

Majority of our problems have been with our air conditioner and it has taken anywhere from three to five days to get someone out on each of those occasions, which is a long time to be without air conditioning. So, I find that a bit frustrating. But once someone gets out, the process has been fairly trouble-free. The rep from Advantage Refrigeration & Air was the best yet. I was able to call their office directly and get ahold of someone, which is almost impossible most places. They squeezed it in quickly and then, they repaired the AC the next day with a spare part they had on hand instead of waiting for the actual part to come in. So, that was wonderful.

Climate Heating and Cooling came out for a service request and they did a nice job. They checked out the furnace and the filter. The filter needed to be replaced and their tech did that for me. He was a very polite young man. I've had no problems with American Home Shield. But I had a problem with one company they sent to install the water heater.

I had a plumbing issue and it was taken care of quickly. It was a drain issue. Unfortunately, American Home Shield didn't cover. This was the first time I was using it, so I didn't know they didn't cover it. But I called and got an automatic service, and I just said that it was some water issue. I didn't know it was the drain, so I would not know they didn’t cover that. I didn’t know it was coming from the drain because the water issue was coming in a different place. I would not have called if they wouldn’t cover because then I had to pay extra $100 after I’ve called and directed the plumbing company. Requesting the service was easy though. It would be a good idea next time to double-check if an issue is covered. Otherwise, it’s gonna be again a problem for me because then I have to pay extra $100.

I always use Cecil and Sons through American Home Shield. They’re excellent. They know what they're doing. They wear their masks. They're a great group of professional people. When I had my garbage disposal fixed when COVID began, I wasn’t pleased with the contractor's service. They left me hanging for a long period of time. I probably won't allow that contractor to come again.

My mother and I have American Home Shield, and we all got it from my son who has it as well. I called the home warranty company when my washer wasn’t filling up and they set things up for me. As soon as I made the phone call, they took the 125 deductible out of my account. Three days later, Steven Vandervort Appliances came out to my house and then the gentleman put a diagnostics on my washer. He said something was a little off, but it was working perfectly for him. He couldn't find any problems, so he didn't do any repairs. I paid my deductible, but it was a waste.

Plymwr Plumbing was on time and they were efficient. They did a good job. Today, I called American Home Shield about something else and it was impossible. I was speaking with someone in the Philippines and all she kept doing was reading the contract, which I haven't even gotten a copy yet because it's a new policy. Then she said, “Well, I can send you to somebody else. But you're not covered on this, but we can add it to your policy.” She went round and round and I asked if I could talk to a supervisor, but she wouldn't let me. It was absolutely ridiculous. If you ask for a supervisor, then somebody should give you the opportunity to talk to one. I also asked if the representative was in the United States and she said, “No.” I told her that I would like to speak to someone in the United States. She said she couldn't do that and that she didn't have the ability to transfer me.

The back of the toilet wouldn’t fill up so that it could flow into the bowl and the water wouldn’t go down fast in the tub. It built up so you were standing in a tub of water when you shower. The other toilet took a long time to fill up, too. I submitted a claim with AHS but when you do it on the phone, you could be waiting for an hour and a half for them to pick up. But for the tech came out the same day. He was a quiet guy. He was masked and he put some things on his feet. He was very professional and he got the job done quickly. He told me what he did, signed off, and and everything has been working wonderfully since he came. All in all, AHS has been very good and I’ve enjoyed having the warranty.

We made a claim a couple of days ago for a hot water heater that was leaking. AHS sent us a contractor, but the contractor tried to add on all this other stuff. So, we turned that down and we're gonna go to the cash-out with American Home Shield versus having somebody come in and do it. We also had a claim for our refrigerator and that one worked out pretty well.

On AHS's platform, I selected the appliance I was filing a claim for, typed in a few notes and made a payment. They then contacted their contractor for me. ABM Appliance & Electronic Services is a professional company and having them was a pleasant experience. The tech kept me informed when they had to order my box and he installed it for me. So far, it's working fine.

We had a GFI that kept blowing and my husband replaced it, but then, it wouldn't even come on. He replaced it. But there was something in the wall that was gonna burst into flame. It was like a ground wire that was in there that he didn't see. Schen Electric came out and they were extremely nice guys. If we were to hire an electrician to do something in here, we would probably call them. But when we had to have the refrigerator repaired, the tech from Sears was a nightmare. Within the first 10 minutes, I told him to leave. My husband was also home and he was livid. So then every time we would put the claim in, this guy would cancel it. It took forever to get it done. We talked to the people at Sears and this guy had been giving them a hard time for a really long time. He was the only contractor that I had a problem with.

We were having trouble with one of the toilets and it has a history of not clearing over the last several weeks. We didn't know what the problem was. The guy with Bubba's Plumbing came out, looked at it, ran a snake down there and said he hit something. It's now flushing okay. He did a pretty good job. The problem was he never went outside to check the cleanout line. We had rain and ice buildup on our house and on the ground too. When the ice started melting, there was a crack in my key line out here in the cleanout. The plug on that cleanout was lost somehow. It was open. When the water was coming off the roof, it was filling up the line and backing up all the sewer from the street. It was going down my neighbor's driveway. We called back and said, "We need an emergency over here. We can't have this. I live in a country club." Even if I didn't live in a country club, we can't have sewer in the city running down into the street.

Buster's tech knew exactly what was wrong with the washing machine and went back to get the part ordered. The first time he came out, he checked the code that the machine read and fixed that. He said it was all done, and left. He showed us that the machine was filling up and emptying out. But once we put the clothes in 30 minutes after he left, it started doing the same thing again. So, we called him back.

The technician from Advanced Heating & Air was wonderful. He was top-notch. He solved all the problems and installed the new garbage disposal. I was about to install a dishwasher, which was where we found the problem. He gave me some tips on installing the dishwasher so I was extremely happy with him. I've been recommending American Home Shield to everybody. They've just been great to us on so many issues and we've had them for 10 years now. They always come through. We've been very satisfied.

I had two back-to-back claims with American Home Shield. I did a claim for my dryer that was not working and I also had a winter tune-up for my furnace. When the contractor from Fick's was there, he was very nice. He answered the questions that I had. He did tell me that he was turning my gas with the temperature or the pressure. He was turning it down because I have too strong of a filter. He was saying the furnace was working too hard. It would shut itself down. He also said if I had any questions or any issues, to call him back.

Mr. Appliance of Northern Colorado worked on my refrigerator and my oven. They were great, on time, and very professional. Overall, I would recommend American Home Shield.

The refrigerator wasn't freezing and it went out. The first time I called the claim in, the lady gave me a reference to someone else that could not take me. She said that I just have to wait until then. Then I didn't think she looked at the distance of the company that she gave me. They're in Acworth and that's 60 miles from me. She could have looked around and got somebody closer. I didn't think she had time to give me somebody. But other than that, the second person that helped me was very good because she took the time and she found somebody that could come out the same day so I really appreciated that.

My boyfriend has done most of the submitting of claims and it's been a relatively painful process. We wanted to do the furnace inspection through Home Shield, which only cost 75 bucks. It was charged to us, but we still have yet to get re-contacted or receive that furnace inspection from the company. It's pushing a month at this point. It would really be awesome if they allowed the person to choose a vendor of their choice and have them approved through American Home Shield so that you feel a little bit more confident about what you're getting. It would be a really great way for clients to control a little bit more of the process for themselves. Because I know of a vendor that would've been able to get us in and finished by now. But we can't use them because we have to use whoever American Home Shield gives us.

I called American Home Shield to let them know what I needed. They sent a workman out to check my stove. They told me it was not repairable, and they had someone call me in reference to purchasing another stovetop. It took a minute to get a new one because of the measurements. The workman work with me was fine, but the worker at the office was not. It was a good experience overall with American Home Shield.

We had a leak in the basement by the heating and air conditioning unit over the summer. We called American Home Shield and they sent out the Interstate Heating. The first time they came out, they said the drain was clogged and they cleared it. The problem didn't go away so I called them again. Then they said that up in the unit, the drain was blocked, and they fixed that. Of course, it didn't go away again.

I had an issue with my toilet. This particular contractor I used, Joy Plumbing, was extremely professional. As soon as they were assigned to me, I got a call within 30 minutes. We were able to schedule an appointment that fit my schedule. The person they sent out was professional. I explained my issue and he explained everything that he was gonna do. After he fixed the toilet, he stayed around for about 30 minutes because he wanted to do a dye test to make sure that everything was completed and fixed.

When the first guy came, we asked if he had done this kind of oven and he said that it was complicated I said that we had a one-time bad experience a long time ago and if he didn’t know how to fix it and it might get complicated, then somebody has to come. He said we should send somebody else. He looked like he was uncomfortable in working on it. So, we had to pay again to have another person come. The second person fixed the oven.

American Home Shield has been good so far. But the recording sometimes mixes things up when the recording goes on. When I called the plumber to double-check with him, I told him what I needed and not what the recording was saying. He said that he would have to call the company and get it changed. Big Orange Plumbing was only here for about 15 minutes and the cleanliness and everything were fine. The man took care of the job really well. He had a young man with him. He was teaching and he was showing the kid how to do it really well. However, my daughter had a serious problem with American Home Shield. They couldn't get the refrigerator fixed and they wouldn't compensate enough on it. But otherwise, I've had no problem at all myself.

My ice maker wasn't producing ice and my microwave was not turning on. I called American Home Shield and they sent me a number of the contractor who would be coming out. Everything has been working fine since the tech came. I'm very satisfied with the service. AHS is a good home warranty company.

Washington Electrician Service came out to do my mom's baseboard heaters. The house is an older house and my mom lives by herself. We were having a problem with one, so we wanted to make sure that there was no threat of a fire or anything. The tech fixed that one and he explained everything. Then, he went through the whole house and checked all the heaters out to make sure they were perfectly safe. He said that they were good to go. He was very thorough and very courteous. We’re very happy with it. I have Home Shield too and I’m very happy with it, as far as being able to have something that covers appliances and things like that. My refrigerator went out and they replaced it because it was really old. My income wouldn’t have been able to do that. It was worth the money.

I wasn't too happy with American Home Shield since it was $500 a year. Plus, anytime you have a service call, it was $125 and you didn't know whether they were going to fix something or replace it till after. I had it because I have an air conditioning but it only covers $1,500 towards a new air conditioner, so it didn't seem worth keeping it. I’ve only used it one other time and I have cancelled the service.

The technician for my washer was very professional, but I had one in the past that I didn't agree with. Early in the year, we had a situation where there were some problems with the plumbing in our house and the people that American Home Shield sent never even went in and inspected it. My husband was there. The guy went halfway under the house and said that the problem with the plumbing was not normal wear and tear. We don't go under the house and mess with anything. How was it not normal wear and tear? The contractor wrote up a report that caused us to not be covered. I was very upset about that.

We had a plumbing problem. There was a leak that's been going on for years in the toilet in our rental. The contractor that AHS sent discovered it, fixed it and it quit the meter from spinning. However, I don't like waiting on the phone for half an hour to speak to somebody at AHS. It doesn't matter what phone number I call. They've got umpteen different phone numbers to call. The last several times I've called, I've had to sit and wait for somebody to get on the line for almost half an hour. But other than that, when they get on the phone, I don't have any problem with them.

I always call in and they're prompt. In the past, I had an issue with the information on my account. There was one particular person that was very rude and I reported that. I've had two contractors come in back-to-back recently. I had one that came today for my dishwasher, and then I another one came in for my microwave. They were from two different companies but both servicemen were very professional. They checked both appliances. They spent a few minutes. They let me know that they were going to contact American Home Shield about repairing, and I've heard back from American Home Shield that my microwave has to be replaced. I'm waiting to hear back from the dishwasher because when the serviceman came out, he pulled everything out and he found out the leak had nothing to do with the dishwasher. So he reported it to American Home Shield. But he did find out the problem with the dishwasher.

My air conditioning unit that sits outside had a short, and Crispy Air & Heating came out in a timely manner and took care of the issue. I did two claims with American Home Shield at the same time. My hot water heater is rusting through. The contractor are coming out today, and that won't be good because they will not replace it today. They come out, they take pictures and send it to American Home Shield to determine next steps. That would be a negative experience.

I was having a problem with my washer and I asked a friend what she does and who the people are that go there to see about her stuff. She said that she has American Home Shield. So, I got it because of her. I had an electrical problem with my dryer and American Home Shield sent an electrician to look at it. He was trying to explain everything. He was telling me what I need to have done. He needed to put a switch in it and he said he didn’t have one at the time. He wrote up a list of the things that was wrong with my fuse box but he didn't do anything to it. He said he had to call AHS back and he never came back.

American Home Shield sent someone out for the AC unit. They took care of it. They fixed it. They were good and they let us know what was going on. American Home Shield is nice to have whenever we need it. Their claim process is pretty quick and easy.

Active Appliances was out here just recently and repaired the washing machine. I requested the service online to American Home Shield. We have two other policies with them, and that has not always been as easy. We had one for our San Diego location that was very much a pain because one group reacts, and they don't have the ability to do it. Then we have to wait for the second group. But the recent claim was fine. I'm very satisfied.

I went online to put in the claim to American Home Shield for the dishwasher which would turn on but wouldn't do anything after that. The site was easy to navigate but there was no place to put an explanation of what was exactly going on with the dishwasher. The options were broken or not turning on. Some of them applied to a certain extent but it didn’t let me explain. Then, when I got a confirmation, it said something about the replacement of my dishwasher. It didn't necessarily need to get replaced. Maybe it was something that wasn't working properly. The technician came out and he was able to fix it. So maybe it was the wording that was used that was a little bit confusing.

We had an inspection done on our house before we moved in, and the heater didn't work, so I had somebody else come back out before we closed, and they said it was fine. We knew there was a problem at the gates. A few months ago, we called and said the furnace was not working. The guy double-checked it and he said everything was fine. Then, our heater stopped working, and it was our thermostat before we moved in the house. The guy just replaced it, and now, it was fixed. That’s $100, $100, $100 later, $300 when we have any third step. I've also called for a dryer and they said it was fine. It's nice to know if something really broke, American Home Shield would fix it. But I'm understanding that they don't replace anything.

I had a stopped up sink in my master bathroom. Hughes Plumbing came out and the tech was great. I could tell he was an older guy and he had been doing it for a while. I had a garbage disposal that he also looked at. Somebody else had looked at it before and told me I had to replace the whole thing and they would charge me $142, but the only thing in it was a penny. It was just something as simple as using a flashlight to look down in it. So, the guy did a great job. It was a great company to go with.

I didn't have heat and when I put in the claim, I called American Home Shield. The person that I spoke with had a heavy accent so it wasn't clear at first but we got through it and it was okay. They said that the contractor, Cecil and Sons, would be calling. There were two reps who came and they were very professional. They wanted to know the problem. They looked for the control to see where the heat control was and then, they went downstairs. They were very efficient, told me everything they were doing and asked a couple of questions. They told me what the problem was and resolved it. Then, they left.

My wife entered a claim online to AHS for our dryer. Within 10 minutes, their system confirmed it and the service people assigned contacted us really quickly. The tech who was sent did a terrific job. I've been very happy with AHS throughout the years. They have been terrific at getting their contractors out to fix whatever the issue may be in all three of the homes I've had covered with them and at providing customer service.

There was a problem with my water dispenser on the refrigerator. It was dispensing some goo besides the water. The technician came out within a couple of days. He said that the problem was that I've never changed the filter. I didn't even know that there was a changeable filter on there. That casing around the filter was bad as well so parts were ordered. It took less than a week for the parts to come in. They called me when the parts came in and we set up a second appointment several days after that. He came out and fixed both of those things, and now the water is fine. That was about a week and a half from start to finish. The technician was very nice. He was polite and knowledgeable. He wore his mask and gloves too. I felt very comfortable.

American Home Shield is easy to use. It's easy to get on the website and put a claim in. I had two claims. One was for my icemaker that was overflowing. It wasn't shutting off so I was either getting no ice or a ton of ice. The other one was for the dishwasher. The control panel wasn't working. I couldn't turn it on. I went through American Home Shield's website on the first one then I called it in on the second one. The call in one was probably more difficult. I wanted the same guy to come out so it was suggested that I call in as opposed to going through the website. That same guy came out. He was very good. He answered any questions that I had like what should I be doing as preventative measures to keep things going. I ran the dishwasher once and it seems to be okay. I have to check on the ice machine because when I try to get ice out of the dispenser, it falls all over the place. But it could be just me. Maybe I just need to get a bigger cup.

Myers Comfort came out twice. The first time was to look 'cause my AC had stopped working. It was running, but no longer blowing cold air. Apparently, there was a rather large leak and they determined they could just replace parts, so they replaced two units the following week. The process was fairly straightforward. It used to be a bit more problematic before Myers did the, "Text your preferred appointment time thing," 'cause they're based on Birmingham and only have a certain number of days they actually come out to my area. But they did a good job. I also like the fact they were wearing masks. Our experience with American Home Shield has been very positive. I'd recommend them.

The website is good and it's efficient. I've done a claim before too. This time, Northern Air Heating and Cooling called me 15 minutes after I opened a claim on the site. It was great. Apparently, I had my furnace powered off and I didn't realize it. The guy came out, turned it on and made sure everything else was okay too before he left. It was quick.

I have had no problem with American Home Shield. They send out professional people to my house and they get the job done. If the part is not right, they'll fix it for you, with no extra charge. I like that. When I recently called a claim for my plumbing, the other party accepted it, but they didn't come out till four days later. Apart from that, they were nice.

My hot water heater was not giving me any hot water. I did the claim online the first time and then I had to call them because the contractor had to come out three times. When the service guy came out the first time, he put the new parts in. But about three days later, it stopped working. I reset it and it got hot again. But then, it went out again. So I called them and they came out. The service guy said there was a wire loose that they didn't tighten up the way they were supposed to. He reset it and went off. Another five days later, it went out again. So I called them again and the service guy said it looked like the thermostat on the heaters were burnt out. Since the last time they were here, the hot water heater seems like it's doing okay. I liked both of the service guys. They were nice. Overall, my experience was pretty good. I was happy that I didn't have to keep on paying. It was billed on the same service, so it was good.

Queen Electric came out and replaced the outlet. It was an older surge protector and it caught fire. I called American Home Shield to file the claim. I thought the contractor was gonna come. But then I had to read the email, and I had to contact them and set it up. But it’s easy. I called them, they set up an appointment, they came out, they fixed it, and that was it. My wife praised the tech. She definitely gave them their props. They were excellent. She said they came in, did what they were supposed to do, and asked if there was anything else that need to be done. They were in and out. They did an excellent job. I would recommend them for any electrical work.

Sirius Plumbing & Air Conditioning came out and the guy looked at the problem in our AC unit. He e did a good job. The only thing is that it took three days for them to come.

I paid the money to AHS to have a furnace tune-up and they took care of everything. A tech with Bast Heating and Cooling came out and he was great. He wore a mask without being asked to, which was awesome. He was very tidy and thorough. He showed me where everything was. I've only lived in this house for four years but I don't know anything about furnaces. He corrected me on how to put in the furnace filters. It was educational. Everything was good.

One of the levels or the zones on the furnace did not turn on. The gentleman came and he got it to turn on. He did a nice job. This was the first time I used American Home Shield in the two years I’ve had it and when I submitted the claim online, it was easier. Trying to call was a nightmare. I usually stayed on hold for hours upon hours and then, they said somebody would call you back. AHS needs to pick up the phone. When customers have questions regarding their account, it shouldn't have to be sent to that call line that you have to wait a long time because it could be a quick question.

Briggs Appliance came out to service my dryer. They fixed the problem. It was on time like they said it would be. It was a good experience.

The refrigerator wasn’t working four months ago but the first company that American Home Shield sent out did not fix it. They said they couldn't handle a sealed system like my refrigerator. But they didn't tell me that. AHS just told me they were gonna send somebody back out to fix it. But I called the company to see why I haven't got anybody back out to fix it. They said that we had to be referred to somebody else and they would see if they could refer me ‘cause AHS hadn't done it.

A-US was great. But what happened was, on the previous situation that we had with our gas, they didn't turn it back on. So, A-US Air came out and said they just didn't turn the gas back on. I haven't contacted American Home Shield for the $75 that we paid for for the contractor to come out. It wasn't really needing to be serviced. They just should have turned the gas back on when they turned it off because our oven gas was leaking.

When we turned our heater on in the basement, the furnace was making a loud beeping noise that would just stay on. I didn't know if that was because there was some equipment failure or problem. I went online and submitted the claim. It was pretty easy. The contractor took five or six days to come out. They were excellent. Everything's totally fine now.

We had a sewer stoppage so I submitted a claim with AHS. Originally I called but I was told that it would be a 20-minute wait. So, I hung up and went online and did it. Online was very simple, quick and easy. The techs that came out were very professional, quick and took care of things very efficiently. AHS has always treated us very well. We’ve had them for 15 years and we've always been satisfied with them. I would recommend them.

I called AHS to file a claim for my garbage disposal, which was leaking in the kitchen, and the process was pretty easy once we figured how to get off that robotic line. They gave me the number to Mr. Rooter and I called Mr. Rooter that night. They were here the next day and the tech was courteous. He came in, he had a mask on, and he respected my space. He examined the unit and saw what was the problem. 15 minutes later, he was finished with it. The repair ended chaos.

Piedmont Mechanical Contractors came out for a heater check. The guy was very professional. I kinda stood there and watched what he was doing 'cause I have two different units. He was in and out within less than 30 minutes. This is the second or third year I've had American Home Shield and it's been great. I stay up on top of all my little preventative maintenance things.

We've always had good service with any claim that we've done with American Home Shield. I called them when my refrigerator wasn't cooling down like it should. The claim process was very easy and I was told to expect someone in 24 hours. TN Appliance Exchange came out and they were fine. They checked the refrigerator to see what was needed. They ordered a part, came back, and put it together. They took care of the refrigerator and it's working just fine.

I lived in New Jersey and I bought a trailer. The people I bought the trailer from asked me if I wanted American Home Shield. I said fine and they showed me how much it was. I got it and I moved here September 29th so I’ve had them more than a month. When I had to submit a claim, I called up the people first and they said that I have to get ahold of AHS, which was what I did. It was easy and I was very happy the way everything turned out. I used the sprayer and the water wouldn't come out of the faucet. Then it started leaking underneath the sink. The contractor came out and they said that I was gonna need a new faucet. They had to return because they didn't have one and they had to order it. It was only a couple days and then they came right back. I was very happy with them.

I submitted two claims at the same time. I did a phone call because I went online, I have two different accounts and apparently, one of them had expired, and one of them is getting expired till next February. Once I found the right one, then everything went smoothly. I've had a claim for my icemaker in my freezer. The guy came out and said I needed a part. He sent it to me. It was easy to install so it was taken care of very fast. The second one for the air conditioner is still pending. It's been two weeks since I heard from the guy. He said he'd be back with a part to install. I had to call him yesterday. They apologized and said the part was on backorder. But he’d come out Thursday to install it. So far, I've had some pretty simple procedures done and American Home Shield is excellent, very professional, and timely.

I called for an annual inspection. Home Guard came out and inspected it. They found nothing wrong with it. About a week later, the inducer motor started making noise. It's the actual motor that takes the exhaust that the furnace produces, and it sends it out the pipe. So I went down there and sat in front of the furnace until I heard it, making a noise and where it was coming from. Unfortunately, it was a weekend. So what ended up happening was, I called and I got the automated system of AHS. They said they were gonna send out a notice to the contractors. They gave me a telephone number for Home Guard.

The claims process with American Home Shield is horrible. They will do anything to subvert having to pay for anything. My ice machine and my fridge were not working and they said they couldn’t fix it because they don't cover pulling the fridge out, which was ridiculous. It's just moving it four feet to get to the icemaker. I was even required to move the fridge to even do the inspection. But I like having them for the major stuff.

We had a clogged sink and my husband submitted a claim to AHS. Things have been good since their contractor came out.

I had blockage in my kitchen sink along with the basement sink. They're all tied into one drain. I called up AHS on a Friday and they sent a plumber out very quickly. The plumber came out on Monday. He said he was going to rod the drain. He went in the basement and rodded for about 40 minutes and said that it was beyond him and that he couldn't get it. He told me I had to have it water jetted or some special process because rodding wa not working. Then Emergency Plumbing was contacted and they were gonna come out here and do the water jetting. The tech came out two days later on Wednesday and asked me what the issue was. I told him the issue and I showed it to him. He decided that he was going to rod again as well. It was the same thing as the first plumber did. About a half hour later, he fixed the problem. He pulled out a big clog and all was well.

I called PG&E first ‘cause I thought it was a PG&E issue. They came out and told me I needed a new stove. I called my insurance and then the guy from P.G. Appliance came out quickly. It was the same day and he was on time and very professional. He was excellent. He had my oven working in 20 minutes and then, he was out of here. Great, fast, and in a hurry. He was very knowledgeable and he did what he needed to do. I asked him what was under the stove and he said my stove was very clean.