American Home Shield Reviews

I have a valid home warranty. Traveling internationally to come home to a broken furnace and 40 degrees in my home. When I called they opened a claim, but the service agent was too busy to come until the following week. They said unless it's an emergency, they would not do a after-hours service. I called AHS and they said unless it was in the 20s it's not an emergency. Now it was in the 30s. I called a new service agency and paid out of pocket. I called back to get reimbursed, and they refused. This is a scam!!!!

I've had American Home Shield since June of last year. This last claim with our garage door cost me and I wasn’t aware that it wasn’t gonna be covered. AC Overhead Garage came out and fixed it, but I had to pay for the whole amount. They said it wasn’t covered under my policy because it wasn’t the garage door opener, it was the actual door. He said that the garage door itself wasn’t covered, just the garage door opener. And it had nothing to do with the opener. So, even though I paid $100, I paid him $300 and something dollars to get it fixed. I believed what he said and I just paid him. .

Our furnace wasn’t working at all. It exploded and the fan came completely apart. I put in a claim and Todd Poruba Heating came out the next day. They were quick on it, and the fan and the motor of the furnace got fixed. I was very satisfied.

Maye’s Plumbing & Heating came out for a plumbing service and everything went well. However, the contractor had to cut a hole in our ceiling so that way he can check for two weeks to see if it was still leaking. Somebody was supposed to come out and fix it, but they never came and it’s been three weeks now. Other than that, the service is good. I already reached out to AHS and they already are handling it for me.

I called American Home Shield to submit my claim. I like calling in because I like talking to a live person. AV Hawaiian called within the day and they came out to check my pool motor pump. The interaction with the guy was great and wonderful. He was nice, helpful and gave me pointers. He was very good and I told my other friends who have pools that AV Hawaiann is where they need to go. They should call these people. The guy was contracted with AHS but if they didn’t have them, I would recommend him anyway.

There was a pipe leaking under the slab, and I got Robco Enterprises to work on the plumbing. That’s the first time American Home Shield sent people who knew what they were doing. They were professional, pleasant, and really nice and good. They did a great job and were unbelievable. I was happy with them.

Some of the service technicians are kind of questionable in the whole quality of service they provide. I feel that oftentimes, they come back to fix the same things over and over again. They fix something for it to last 30 or 90 days, and then it breaks again pretty quickly. But American Home Shield as a company is great. DJ’s HVAC Services came out recently for a heater and everything went fine with it. They were a bit strange but the problem was so simple that it was solved.

The house was cold and AHS fixed the issue. The contractor was very knowledgeable and conducted himself in a professional manner. He was a nice guy. It was friendly service. Everything was pretty fast from the time we filed the claim to actually somebody knocking on my door. So we really appreciated that because we didn’t have heat.

The central heating was making a loud noise and the heating went out at Christmas Eve. I usually call in to file a claim. It's easier for me since I'm 72 years old, and their customer service representatives have been great. Vail Heating and Cooling came out and realized they had to order a part. It was four days later when the parts came in. The tech was great. I have a heat now. My experience with American Home Shield was great. We've always had good rapport with them when we have a problem.

Our thermostat wasn't working, and the contractor company looked at it. They found out that it was due to when our electrician was out, he somehow half tripped the circuit breaker. My husband had checked the circuit breakers and they all looked good. But when the tech went, he pushed them all in and checked. So, it was just a minor thing and there were no replacements.

The contractor from All Hours Emergency Plumber came and fixed everything we needed. He was good, friendly and described the issue in very much detail. We had several things. We had leaky faucets that were in the master bath, so he replaced the cartridge. And then, we had a stopper that wouldn’t stay up. He said it was a loose nut. He had to tighten up that whole assembly, and it works fine now. And then, there was the water diverters. He couldn’t do much without lubrication, but it’s working as well as it’s gotta work. I agree with him. I don’t ever see them work 100% where 100% of water is diverted, but I’m fine with it.

Our heat wasn’t working and it was something like the fire ignition starter, and the contractor from Myers knew exactly what it was when I explained it to him. He fixed it really quickly, and then he stayed and helped explain the Nest to me because I didn’t get it yet. He didn’t even make a mess. We had to call American Home Shield to file a claim, and their reps were good. Everything was fine. The only thing is it took a while to hear back from the people that were gonna come fix everything, and then it took another few days for them to come out. I understand it’s Christmas season. It’s really busy time of the year, but I wish that was quicker.

I was having trouble with my dryer, which kept catching my clothes and tearing them up. So, I set up a request with American Home Shield and a guy came out. He was timely and very knowledgeable, and he did a great job. I hope not to have to use the service, but it's nice to have it if needed.

The Oasis Plumbing was the assigned contractor in our latest claim and it was great. They were very friendly and wonderful. The only thing is, I still don’t feel like it’s going a 100% after they were all done and said. But we’ve already had them come out again and they checked it and said, “No. It’s going like it’s supposed to.” We have been with American Home Shield for a long time and we keep their service as I only have to pay a deductible when they send someone out. I'm very satisfied with them.

Air Technical came out for some kind of board on my heater. I ended up having to call them because they were supposed to call me but they never did. They came out then they took care of it. Everything works good now. At this house, I've had American Home Shield since July, but I’ve had them way a lot before that. It’s convenient.

My three rooms were completely cold. There was no hot air coming. Then in my other room, there was too much hot air coming. So, a technician from South Placer came. He checked and said there was like two months guarantee. “If any problem, call us.” So, then we checked. Still, hot air is not coming so I called last week. He came yesterday. He checked and he said the condenser something maybe needed a clean-up. He is nice. I’m totally happy with American Home Shield. I’m very satisfied.

Pruitt’s Plumbing is terrific. They were the ones that came out after somebody else came out. The rep said, “I understand you’re having a problem with water pressure.” He looked for an outside spigot to measure my water pressure. It was 95 and he said that something had to be replaced and that he had the part with him. The man was courteous, kind and wonderful and since he came out, everything's been terrific. I have better water pressure throughout the whole house, and I don’t feel scared that I’m gonna blow up.

It was my first time that I had to use the warranty. I submitted the claim over the phone. The rep was very nice and informative. And then Lake Area Appliance came out and they were awesome. The gentleman was really nice. Our claim went really well, but now, I'm just stuck on how do I order the item. I received the email as well. But I'm afraid to place the order because the representative that I spoke with at American Home Shield stated that when the gentleman came out he basically measured the item, and where I'm stuck is that because when he measured it, I wasn’t sure if he measured with the way that it is right now or if he just measured the microwave, because the way that the microwave is right now, made back in 1987, it has a shelf that it's built-in to on the wall. And I'm just wondering, looking at newer homes, I don’t see that shelving anymore.

There's never been an issue with American Home Shield. High Priority Plumbing came out recently for a small leak in the toilet. My wife was at home with the gentleman and everything was excellent.

The hot water heater went out so I called American Home Shield. They said, “Parrish Plumbing is the outfit that does the work.” I thought they would call them, but they didn’t. So, I called the plumber myself and left a message. It took 30 hours from when I called until he got here and fixed it. He was great. He was very professional, very courteous and very prompt. That experience was very impressive, but my experience with American Home Shield was lacking. I’m paying them 500 bucks a month and they didn’t do anything. I had to call the contractor myself. They paid for the hot water heater though, which is what they’re supposed to do under the contract. Also, I've had AHS for two years and I haven't received any paperwork or contract in writing. I’ve had to look it up online. I would sure appreciate it if there's one that I could go to to look at without having to look it up online.

In my prior claim, I had some issues reaching out to the contractor assigned to my problem and it was really tough to get a hold of somebody. But in my recent claim, automatically, somebody from Appliance Care contacted me the same day when I opened the request. That was awesome. Then, the guy came out and he was professional. He resolved my issue and everything was fine. So, if I can get more experiences like that, that would be good. Also, submitting claims to AHS is the easiest part. I like the fact that I can do it online and don’t have to worry about having cash on hand when the guy comes since I can pay online as well, which is great.

So far, we've had good experience with the people that they’ve sent. The tech from The Appliance Guy was very cordial and knew what he was doing, and it turned out to be something else that we needed to get. There was a problem with the dryer, but there was also a problem with the dryer vent so we ended up having to get a vent cleaner in as well. But he did fix the dryer. It would be nice though if American Home Shield covers dryer vent things in the house as well as dryer vent cleaning. Also, if we need to submit for more than one thing, I feel like we have to call since you can't do multiple ones.

The pump was out and it cannot provide enough pressures. I had to lower the pressures down so that I can set it off. Our claim where Nicholson Drilling came out went very good. I like the guy and I also like that American Home Shield approved the right part to be replaced. But I forgot if they put the fitting, so there is a small leak. It's wet when they put together the pumps, so I did not see that dripping. But, after a week, I saw the floor still wet under one of the pipes that they put the brand-new part. So, I will call the guy back. In my home, I also recently made a claim on the furnace. It was not running, and their guy came out and replaced the right part. It has been running very good.

My toilet was rocking back and forth, causing the water to run and leak. I submitted the claim for it online and the tech from Watersafe Plumbing who was sent out was great. I've also had American Home Shield at my previous home, and it has been easy to schedule a service with them.

The heater was not blowing out hot air so we filed a claim to AHS. The technician that was sent out was great. He took care of it and everything at once. Everything was fantastic. Every time I call AHS, everything is taken care of.

I've always had good service with American Home Shield. And you could not ask for a more compassionate person than the contractor who came to fix my oven and stovetop. After he fixed my oven, my dog died right in my arms. He took me to the vet, stayed with me and then brought me back. You cannot ask for anybody to do any more than what that man did. He also said I had 60 days to have him come back. So far, one of the burners has been slow to heat up, but it heats up and it's working.

When our garage door would not open, the contractor who came out was on time, professional, quick, and efficient. The motor fried out and it was replaced.

The gas furnace wouldn’t come on, and it has been the striker plate for the last 3 years. Somehow, it seems to wear out in one year now and they keep just replacing the striker plate. I submitted the claim through the computer and it’s been very easy. The response time was great as well. Air Technology was assigned and they're a different company than I’ve ever had before. They were great. They called, came right out, and fixed the furnace. They also called back the next day to make sure that I was satisfied, so they were very good with follow through.

We've lived in three different states and we've had American Home Shield since we were in San Rafael, which was 2001. So far, we've had good luck with them which is why we've had them for so long. I just don't like that now they automatically charge my credit card when I set up a service call instead of waiting until the service call happens. And I had to cancel a service call once, and then it was a hassle to try to resolve that. When we had a heating issue, they sent a tech from MS Services and he was very good. He arrived on time and figured out what was wrong, and fixed it. He was great.

My brother and my sister have American Home Shield and they've never had a problem with the service. I tried a cheaper company for about a minute and they screwed me on the first time I called so I was done with them. I should've paid the extra money and went for American Home Shield first. Now, I have them too and they did me right the first time I used the service. I set up an appointment and everything went like it was supposed to. I got someone out, who was really cool and he found the problem. He found another problem that American Home Shield didn't cover, but that wasn't their fault. The guy ordered the parts then came out and fixed it. He was great.

I submit my claims over the phone and we’ve been happy with American Home Shield on all of our claims. There were two things that we had a little problem with and the gentleman who came out couldn’t seem to find the problem with either one of them. The refrigerator corrected itself but it went completely out on us and we were not happy that the tech just glanced at it and said that it was working now. The other was a burner on the gas stove. If you turn it on a couple of times close together, it won't come back on on its own. You have to light it with a match or wait for a little while. The tech gave us some crazy explanation that didn’t make sense. AHS sent Rescue Your Air for our heating issue. They had been here before and had done a good job.

The AC was running, but it was only running cold air. I submitted my claim over the phone and it was easy. The guy from Max Air Heating and Cooling was very pleasant and patient. He called us that the was on his way, but we ended up being a little late -- we thought we were going to be back to the house before him. He was still very professional and very attentive to our needs. He was very patient, too. He did something with the unit and he fixed it. It was taken all in one day. Everything was great with American Home Shield.

Everything went fine with the pool and spa claim, but the ductwork never got done. The very first people that came out for the ductwork was Total Air Care. They came out twice or three times, and each time, they said there was nothing that they could do because they didn’t have the equipment to fix what needed to be fixed or either check what needed to be checked. So American Home Shield finally sent out Crain’s. As soon as the guy got out of the truck, he said, “I understand it’s your ductwork. We’ve been having a contract with American Home Shield for over seven years and they’ve never paid for ductwork to be fixed.” But I told him that I have that in my service agreement. So if it’s a problem with it, it needs to be fixed. He said that he would go up and look at it but he repeated that they have never paid for it.

We had American Home Shield when we first moved in the house and then, we didn’t have them for a couple years. This will be the second year, but it will be the third time we’ve had a contract with them. I did the claim once through online but I usually call and talk. Right after I contact them, they would send an email saying who the contractor would be and they would tell me on the phone that I’ll be contacted within a certain period of time. When the water heater wasn’t getting hot, I called. There were a lot of costs that weren’t covered, but they explained that and I have a water heater that gets water hot, so I’m happy with that.

I had a leak in the ceiling of my living room and when I spoke with someone from American Home Shield, they gave us the name and the number of a contractor. I was told that we would be getting an email, which we did. But the plumber couldn’t come that day. It was gonna be the following week. This was right before Thanksgiving, plus it was a good leak so, we called back and AHS expedited the claim for us and got somebody out right away. The contractor was really nice and told us what was going on and explained it to us. He had to fix the connection on the pipe and everything has been functioning perfectly since. My experience with AHS has been professional and very good.

Clifton Heating came out to repair my heating problem. It took 24 hours for them to come out, but they told me that ahead of time. They were very polite, knowledgeable, got the job done and were gone. I did the claim at American Home Shield online and it was surprisingly easy.

The contractor that was sent by American Home Shield was prompt and helpful, and completed the job as they said they would. I would request them again. They were great. The hold times with American Home Shield were long sometimes, but the claim process was prompt.

I got AHS by recommendation from family members, and they have been very good. The most recent claim I had with AHS was for a washing machine. There was a leak inside the machine. The washing machine was almost half full of water. I had to let the water out before I could wash. I called Home Shield, and they gave me GE Appliance's number. I requested a date, and the rep gave me the date and she said from 1 to 5. AHS also sent someone to fix my stove and the contractors were professional. The stove is now doing very good.

I started to do my claim online, but it was limited. It wouldn't let me put everything I wanted to put, so I called and I spoke to someone. I submitted claims for a few things, including a bathtub, two toilet bowls, and a sump pump. Clog Busters came out, and they did a great job. They were efficient, and they definitely knew what was going on. They had to order some parts and get approval for some parts and go pick them up. They came back and fixed all the issues in about two hours.

For our plumbing issue, Heros Plumbing Service came in, diagnosed the problem and repaired it. They did a very good job. They’ve been here many times before so I’m quite familiar with them and even their technician. The one they sent had been here before over the years. So, it was a good relationship. We've been with AHS for a long time and the contractors they use so far have all been good. I have no problem with that. Everything is really good. The only problem we have with American Home Shield is if something can’t be repaired and needs to be replaced, the wait can be a long time.

Last week, we had Budget HVAC come out to fix our furnace. They came right away and they were fantastic. They were super-helpful, super-quick, efficient and kind. Everything was wonderful. But the companies we had prior were awful. We switched home warranty companies because we were so frustrated with the company before. But we found out that the same company bought American Home Shield, so it was really the same company that we were trying to avoid. We didn’t realize that there was that merger until after the fact. But they don’t really listen as far as the input that we have given them time and time again.

One day, my wife smelled gas at the cookstove. I called Home Shield to get somebody to come out. They sent Fleming Appliance Repair. We called the gas company and left the stove off until the tech came to fix the stove. He came the next day, fixed it and then there was no more gas smell. I've had AHS for at least three years and I'm satisfied so far. Everybody that I know has also been satisfied with them.

Everything went very well with my recent claim with AHS. It was my refrigerator. There was the flap that had to be replaced because the door would not shut properly. The contractor came out. He had to go back and get the appliance, which we were so grateful that they had it in stock. So he came right back and put it in and it was fixed in no time. We were so glad that the part did not have to be ordered and we did not have to sit and wait on something to come in for it to be replaced. Each time we’ve had to call in a claim to AHS, they responded properly. And any time we’ve submitted a claim, they gave us a reference, whoever to contact to come out and service the items, and usually, they come out right away. We’ve had no problems with American Home Shield in getting things resolved here.

American Home Shield needs to have persistently good vendors. I've had them for a while now and I also have a couple of homes which were with them prior. I have some good experiences and some bad experiences. I had an issue with my water heater in my other home and the contractor came out. The guy who was there wanted to sell me his own product, so I wasn’t happy. I called another person on my own and paid him, and he came and just fixed it. In another claim, At Your Pool Service came out right away and fixed the problem then left. So, that was a good one.

We were with Choice before and I didn't like the way they handle things. They seem to deny more claims than they should have and they would get people that were just totally out of the area to come over here. Somebody who's 50 miles away shouldn't have to make a call in Leland. So, we switched to American Home Shield and we've had them for 5 years already. They have been very good about covering what seem like a lot more than what other people had and are easy to deal with. In a recent claim, they sent Steven A Mills Plumbing for our water heater and everything went very well. He came and replaced a small part on the top of it there, and it seems to be working fine. My husband was the one that interacted with him and he found that it was a good job.

American Home Shield is a very reliable company. They quickly respond, and the contractor that they have on hand are very well-knowing with what they’re doing. They are well-recommended in the city too. Recently Wayne Hyde Plumbing came out. They say they would be here at 9 o’clock, and they showed up on time, and started working with the plumbing. They went through it and explained it to me, including everything they would be doing at the house. They fixed it and so far I have no issues with the plumbing.

The glass top on our cooktop was broken and I submitted a claim online through American Home Shield. Before, I had trouble reaching anyone online and I used to try and do the phone-ins. But now, the online version is much easier to use than it used to be. And American Home Shield is very busy these days, so it’s hard to reach a human when you call. For this claim, AHS assigned King's Appliances and someone contacted me after two days. The tech didn’t physically appear but he called and asked for the model number so that he could order the part. So, my wife got underneath the counter and got the model number out. Then I got a phone call early this week from American Home Shield saying that the part was no longer available and that they would have to replace the cooktop.

They kicked in the service when I made the call. The installer let me know that they were gonna be by and when they were gonna be by. They came by with the new microwave and took out the old one, and put in the new one. It took them an hour and a half or two hours. Most construction guys make a mess, but these guys didn't and what little they did, they cleaned up.

The freezer part was working, but the refrigerator part on the Samsung had stopped working and the temperature was 60 degrees up there. I called American Home Shield and they took what I told them and then they took my deductible. It was about four or five days before they could get to me though. I called on a Monday morning, and they couldn’t get to me till Thursday. Also, they couldn’t fix it immediately. They had to order a part, so it was another week before they could get back to me to fix it. We didn’t have a refrigerator for almost two weeks. But so far, it’s been great. I'm satisfied with what they did and how they did it.

The upstairs heater was not working and I submitted the original claim three weeks ago online. Myers Comfort came out and fixed it, and after a couple of days, it quit working. I called them back that time because if I tried to do it online, they're gonna charge me the dollar again. And that was when they sent the other guy last week and he said that the whole furnace will need to be replaced. I asked how much will I pay or how much will they pay? He told me that I have to pay almost $1,500 to match with the city code. That was last week when I talked to American Home Shield and I never heard from them or from the Myers since then. Nothing has been taken care of. The heater is still not working, so the claim is still open.

We called AHS for our washing machine, because there was no hot water, and the lady we spoke with kept saying it was the water heater. She sounded like she was from another country and it was like the water heater was the only subject she knew. They kept sending people out to work on the water heater, and that went down two or three times before we ever got the situation sorted out. The contractor who then came out was wonderful. He did the work and cleaned up. I am a retired 30-year air force member and had lots of dealings with young men and women, and this guy was absolutely most courteous, professional and understanding. I even asked for him the second or third time we called.

Affordable Leak Detection came out and did a good job of getting me in as soon as possible and showing up when they said they were gonna show up. My only suggestion would be that once they leave the job, they communicate that the work has been completed or need continual work. We've actually had two work orders with them and in both times, I had to follow up with the office to ask if everything was done. They were competent though and they were great, very kind and professional when I followed up with them. It was a good experience, overall.

We keep renewing with AHS because our house is getting a little older and our appliances are fairly new, but we feel like that it's a good thing to have for appliance and home issues. The only issue I have is when I call them. It takes forever to get service but other than that, they do a fine business. National Platinum Service came out for our most recent claim and they determined what went wrong with the appliance and that they needed a part. They told me that in a couple days, they would get back in touch with me and come out and fix the part, and sure enough, they did. They stayed in communication very well. They resolved the issue and the appliance is working fine now.

I spoke with somebody at American Home Shield when I had some bad ceiling fans in my house, and they said they had a new contractor, Georgia Boy, that was rated high. The tech did a great job and went out of his way to help me. He was better than all of the other contractors that have ever come. There was another one from Total Air that was really good too. The HVAC guy diagnosed a problem that everybody else kept missing. It was a short in one of the wires that was very hard to find, and he found it.

The LED light of the refrigerator went out. I called AHS and the Astro Appliance tech who they sent out was good. He knows when he looked at it, ordered the part, and came back and installed it. I had no issue with him and everything went good.

We've used American Home Shield twice since we've moved here and both times have been very good. The tech from ABNation was fantastic. The hot water part of the hot tub was not working, and he was able to diagnose the problem. He came in and had to wait for a part, but he got it done. It was a simple part, but it's not the kind that somebody would carry on their truck with them. He was able to get the part over the course of a week and come in and put it back in, and it works like a champ. I'd bring him back here in a second.

I was with American Home Shield before for a number of years, and then somebody tried to tell me on their end that they couldn’t provide cash in lieu of a kitchen sink faucet that I wanted. It was a fairly new kitchen, and the one they wanted to put in did not match anything. I wanted to cash out, and they wouldn’t let me. So, I just went out and bought my own new one. That’s why I quit the last time. I’m sure they can cash out. They just had a customer service rep answering the phone that didn’t understand the rules. Clovis Heating and Cooling recently came for the air conditioner, and though they weren’t sure what they did would fix it permanently, they fixed it and there have been no problems since. The tech didn’t order the new part that he said would be needed in the near future, but he fixed it with a part he had on hand. In one visit, he was done.

The freezer stopped making ice and so National Platinum Service came out, looked at it, and ordered 2 parts. Then they came back and put the parts in, and now it’s working great. They were really good and did a great job. We had coverage with American Home Shield when we bought the house 25 years ago, and then we got them again and we've been with them for at least 6 years now.

American Home Shield's contracts are simpler to read and they've always done what they said they were gonna do. Recently the tech came exactly when he said he was going to, and he counted all the locks in the house. He was very knowledgeable. We have Pella doors, and he knew a lot more than I thought. He took each one apart, fixed everything and gave me new keys. Usually, people around here complain about the work that they gotta do, but this guy didn’t even complain.

When the water in the toilet kept running, the technician that came out did what he was supposed to do in a timely manner and left. However, I wish that the time from when AHS calls until somebody from the contractor contacts me was a little shorter. AHS says within 24 to 48 hours. This time, it was less than 24 hours but on previous occasions, it has been almost 48 hours. Also, when I've called them over the years, understanding the people on the other end has been a little difficult. I have always found myself asking them to repeat themselves because I couldn’t understand the first time. Aside from that, I've had no problems with AHS.

I submitted a claim online to AHS because I couldn’t get the light to come on, it was an electrical problem. Usually, when I submit a claim to AHS, the work’s done really fast. Sometimes, it’d be the next day but I think because of the date that I submitted, I didn’t get the contractors until that Monday, which was fine. Everything is fine now. My lights are working fine.

The service was gonna be at a later time and it was during the winter, so we were without heat. Home Shield did an extremely fast job in trying to call Artech on our behalf to try to get it fixed. Artech got the unit to work and I'm back at my house again. So far, it's still working and I hope it stays that way, especially right now in the winter. Though they could have done it sooner, there are things that they have done for us that are still working. They did an amazing job and the problem was resolved.

When I was working with my Realtor, she gave me home warranty choices. She said essentially there were three carriers for that type of insurance in this area. She told me to go online, research them and see which one I like best. So, I did and I saw that American Home Shield has the best testimonial letters on the website. And I've been with them for a month now. Their claims process was kind of weird. I had just recently signed up with them so their rep called me to cover the parameters of the policy and what it covered. I said, "Let's use a real-life scenario. My toilet's clogged up and my garbage disposal sounds like it's gonna die." She said, "That's perfect. Let me pass you over to the claims department." They were great.

We bought our home in July and the seller got American Home Shield for us. She knew that the air conditioner was not very good and she didn't wanna be bothered with it. The air conditioner then went out within two weeks and we ended up having to replace it. But that went great. I've also submitted a claim because the light went out on my oven, and the contractors sent out were very courteous. We bought the light and the cover hoping to do this and they had it fixed. Everything was done within five minutes. It was terrific.

Our furnace heated the house, but all of a sudden, the blower went out and the furnace wouldn't heat. I needed somebody immediately. Mostly, AHS put it through in very fast. And then, I had to wait for the company to make sure 'cause they have other clients. So, it all was a good turnaround but at first, I was like, "Ah, I want it now." I really like the company that they sent out. They were very professional and knowledgeable. They're somebody that I would definitely use. As a matter of fact, I've had them come out for a check on my AC to make sure that everything was up to speed.

Appliance Care came out for my washer which was not spinning. The tech was very knowledgeable, cordial and professional. At first, it seemed to be working, but I washed several clothes and when I got to the fifth load a couple of days later, it didn't drain again. I prayed and said, "Let's try this again." I washed them and then went through the whole cycle. Initially, I went back to go through the spinning cycle, and still, there was water at the bottom of the washer. So, I was a little disappointed. But when I went back to the cycle, it did eventually do that. I also attempted to call American Home Shield the other day about the dryer and no answer, so the online process works better.

Our experience with our recent claim with AHS regarding our heating was really good. Submitting the claim was really easy. They got it done really quick and right away, so I had no problem with it. The contractors that were sent were very good and they did it as fast as they could.

I told AHS' contractor to come out on Monday and they said that was okay and they would call me back with a time. But they came out without calling and so I had to reschedule. AHS ought to have their delivery people to be more accurate in communicating with the customer, so they can be at our home when our products are supposed to come. However, sometimes, AHS doesn’t have control over what companies they pick and if the people are professional or unprofessional. Other than that, everything was good. I like that I could submit claims on the phone after work. It doesn’t have to be during work hours. I could also do everything on the internet so that was cool.

The guy that came out, Richard, did a fantastic job. And I appreciate him coming out. I've got bronchitis. I've been sick and that night, it was supposed to get cold. And it was cold, and it was hot, and my body was all kinds of crazy from the stuff I have. Richard not only came out, but when it didn't get done right, he came back. He thought he had it fixed, and then when he left, it quit working again. I figured, "Well, if he's closer, it might save him a trip again coming back tomorrow." I called him again and he said, "Yes, I'll come right by." And he came out and he worked on it until he finally fixed it. His demeanor was absolutely perfect. I can't say enough for his attitude. I've had a few of these guys that came out and it's like, "Yeah. Yeah. Yeah. Whatever." This guy was nice. He was personable and got the job done. He was just real cool. I can't say enough for him.

I put in a claim for the first time and the process was very smooth. I called the contractor Metro Air Services on Monday and then they came out on Tuesday. The guy came out with the part that he needed. He fixed the heating issue. And 'cause I have two units, he saw that there was an issue with the second one but it was still working, and he said he would return to replace that part too and he did. It took him maybe two or three days 'cause he said he had to order that part, but while that was going on, I had no problem with my heating system. They knew what was wrong, they fixed it, and I had no problems since. It was fast and smooth. I had Choice before American Home Shield, and every time I called them for something, they kept telling me that it wasn't covered. So I got rid of them, and I went with American Home Shield and I've been satisfied. I've only put in one claim so far and I've had no issue.

It was wintertime and my furnace would not heat. We called right away to submit the claim to American Home Shield, and they were able to send out Heritage Air & Heat quickly. The individual was great. The issue was a sensor that he had to clean and he did it right away. It got taken care of quickly. Overall, everything went fine.

I filed a claim to American Home Shield for an appliance repair. A tech from Active Appliances came out on the first call. He wasn’t very friendly. He didn’t smile and he was just very cold-acting. I explained that to American Home Shield. People are who they are, but when you’re spending money, you want someone that’s cordial, professional and pleasant, and I didn’t get that. I described to him the issue with our dryer. He fixed it really quickly. All he did was he just blew the dust out of it. A couple of weeks later, it started the squeaking again. I called AHS and the same guy came back out again. He said the issue was that it wasn’t doing it when he came out. I said, “It’s for sure doing it because we have recordings of the noise.”

A few hours after I filed a claim online, I got an email notification that someone would contact me. Then a few hours later, Prime Plumbing contacted me. The toilet was running and they replaced a part in it. The guy had the part in his truck so he was able to repair it that day. He was also really nice and very informative. I've had American Home Shield for a couple of years now and I haven’t had any problems with them at all so far. I have 3 properties with them.

The faucet in my shower wouldn't shut off all the way. AHS sent DFW Plumbing & Drains to service the claim I made. Now, the faucet shuts off alright but then the hot water doesn't engage all the way.

The garbage disposal just broke one day and it leaked water. We did a claim online, and American Home Shield’s response time was great. I was very happy with them and the technician. He wasn’t able to repair the disposal so he had to put a new one on, which he had with him, and is now working great. Overall, American Home Shield is doing a good job.

Submitting claims with AHS is a really easy process, but I wish there was a better way to indicate the priority or urgency of a request. In our case, our furnace wasn't working and we had to call the provider, but they hadn't received the claim yet. It wasn't a big deal, but it would have been nice to have been able to indicate that it was an emergency request as opposed to having an issue with our oven's handle, which is a lower priority.

The first company that American Home Shield sent out told me they couldn’t fix my electric issue. They needed to build a scaffold and would have to charge me all this extra money. So, I had to go back-and-forth with AHS quite a few times. They finally got me a secondary company to come out, who did well and had it fixed within two hours.

Our heater wasn’t working properly and American Home Shield was quick in sending out someone. It took an hour and a half. The contractor was awesome and it took him about 40 minutes to fix the heater. Everything is going great now.

I call Airmax Inc. whenever I have an issue as I've had really good success with them, especially for my heating and air conditioning. They remind me that I have to go through AHS first so I call Home Shield and tell them which company I wanna use for my claim. However, there was a time when one of the reps at AHS tell me that they can't give me the contractor I want. I tell them they can 'cause I've done it before with them. I'm adamant that I want Airmax as I've had a time when AHS sent someone out for work and that didn't go very well. That rep whom I was talking to put me on hold and when she came back, she told me they could make it happen.

I did my last claim with American Home Shield online, and then the people from PJ Appliance called me the next morning. They were okay. However, they were slow in terms of the window of time. They said between 1:00 and 4:00, but they didn’t come till after 4:00. But for the most part, they did what they were supposed to do. Everything’s working fine now. I've been with American Home Shield for five years. Before, you could pay the people. Now, you have to pay them before the people would come out. It could be improved upon though.

Submitting the claim online to American Home Shield was very easy. Chesapeake Comfort Systems came out and worked on AC. They was very professional and courteous, and they covered their shoes. They did the work, explained to me what they were doing, and they were fine. Then, I had to pay them for whatever they did.

My plumbing problem started on a weekend, and the first time I called AHS was the week of Thanksgiving. The person was very efficient. She immediately sent me an email telling me Cleveland Plumbing & Gas would be out and gave me the phone number. I called them just to see what their plans were. They were here first thing Monday morning. So it really didn't take them long with the fact that it was right before the holiday.

American Home Shield's claim process is easy. I just go online and put everything in and be done within a minute or two. I got Sears in my last claim and everything was smooth and straightforward. They contacted me beforehand when they were on their way. And when they arrived, the tech knew exactly what he was doing. He knew the part to replace based on a diagnosis and I didn't need to know, but he told me exactly what part it was and what it did, so he was great. Then he did the repair and it was quick. This experience was what I expected and there was no hassle on my end, so it was very good.

A-US Air Conditioning of Texas came out and they were good. They were able to take care of everything. They were also definitely timely.

High Priority Plumbing and Services came out to fix a plumbing issue and everything was excellent. They got here quickly but there was an unusual part in the water heater that they didn’t have on the truck. The tech warned us that it could be Monday before he could get back. But they called me the next day and the woman in-charge there had sent somebody out to get the part, so they put it in the next day. They got it in faster than I thought and they did a great job. They were very customer-oriented. American Home Shield came with the house when we bought it in July. It's the first home warranty I've had and I will renew it. Their claims process was simple and easy to do. And when you’re only paying $79, that’s a good deal. It doesn't take too many problems before that’s paid for itself, although that’s the only problem we’ve had so far.

My experience with AHS has been good, so far. And the contractors that I’ve had were great, too. My recent claim was for our furnace and I submitted that claim online. However, I called them back yesterday to reopen the claim because the furnace is not working again.

I did the claim online and two days later, someone was here. The tech was very professional and now the dishwasher works great. I’m very satisfied with the service.

I usually use the website to submit claims and I’ve used it for multiple years. It's very easy to navigate through and then it lets me know when the contractor’s gonna respond to me and the approximate window when they will respond. When the claim is assigned to the contractor, they let me know who the contractor is and send me text messages and email. I had a dishwasher that was leaking and a refrigerator that needed a new control panel installed. Tarheel Appliance Repair was the assigned contractor and the service they provided was excellent. The technician was very professional and he performed the services flawlessly. He did what we needed them to do. At present, the appliances are functioning like brand new.

An AC & heating company was sent out to deal with my heating issue. The thermometer wasn't detecting and the wires were crossed, so the contractor fixed the wires and it was good to go. The work performed was excellent and American Home Shield has been very good.

We have AHS for over a year now and they do a good job. Their claims process is also pretty easy, straightforward, and very good. Recently, we had a plumbing issue and they assigned American Water Works to come out. I liked the fact that when we needed somebody, they wanted to come the next hour, unlike other companies. They were very good and very professional as well. The tech came on time, too. After he checked out the problem, he went and bought parts, then he came and fixed it right away. That was the best company we’ve ever had.

Out of the 5 times I’ve needed AHS, they only helped 1 time. I have previously written a review of my disappointment with AHS and thought I was done with them. But, I recently bought a new house and the house came with a one year warranty with AHS. A few months living at the new address and the water heater goes out. So, I thought I’ll give AHS another shot, since I have the warranty. This was a waste of my time. The AHS representative told me that I would be placing my service call at my own risk. Which cost $75! If I could give American Home Shield zero stars I would. Don’t waste your money on any of their warranties. American Home Shield will only help empty your wallet.

American Home Shield's claim process was easy. I called and they made me the appointment the next day. Texas Best Heating & Air came out, replaced a part, and fixed it. They did great, everything went good, and I was happy.

City First Electric was awesome. The technician came out really quick after I filed a service request online. He looked at it and did the ohm test. He was very nice and very professional. He said it was not the electrical. So he kinda messed with some wires and the wire was loose because he reconnected it and it started working again. This claim turned out great. But I had a refrigerator repair and it took almost four months. So that was not a good experience. Nobody could decide who was responsible for fixing it. It's a Kenmore refrigerator so Sears is responsible. It's going out of business so you have people that are not Sears employees coming out and they had no clue and nobody kept track of what the other person did. And every time somebody came out except for the last time, it was a new person.

I'm in my first year with American Home Shield and they sent out Central Ohio Home Maintenance for a plumbing issue. Everything was perfect with the quick turnaround and their timeliness. They were amazing.

The water heater blew and it was leaking water all over my garage. A claim was submitted digitally. It was done right away. American Home Shield had a text message confirmation for me pretty much immediately that the claim was in and that they had assigned a local contractor for it. Then a little bit later, there was another text message about the date and time of the contractor to come in and see it. All American Plumbing and Rooter came out to get an estimate. They couldn't fix it over Christmas. They had to order the repair parts and then two days later, the contractor came out and did the replacement. He was professional and courteous and everything's great. They ended up replacing the whole water heater plus a release tank that hadn't been installed 12 years ago. It wasn't part of code requirements at the time. I'm very happy with everything. I'm purchasing a second house and going to get an AHS warranty through them as well.

The wall vent was making a lot of sounds in one bathroom, and it wasn’t working. I called it in at American Home Shield and the tech from MCI was good. The problem was solved in the same day and I'm happy with that.

The back of the toilet was leaking because the pipes were clogged. The guy from Home Pros had to come in, snake it out, and blow it out. Once he did that, it started working again. He was fantastic and he explained to me what he was doing. Since he came out, everything has been perfect. American Home Shield, overall, is easy.

I rented earlier and the homeowners had American Home Shield, who came out on several occasions to fix stuff. I was very pleased with the interactions, the quality of the work and everything that was done by the contractors, and AHS's responsiveness. Appliance Magic had to order a part, and it hasn't come in yet. Nonetheless, I liked the tech guy. His name is John and he explained everything to me as we went along. I also had an issue with my shower and A & D Plumbing had to replace the thing in the shower to control the water. The tech was fine too.

Trying to get through to American Home Shield is like pulling teeth at the dentist’s office. They owed me $75 for a year, and I kept talking to somebody in the Philippines, and it took me forever to get a hold and talk to an American. Then, finally, a nice lady got it straightened out in two days. Still, it took me a year to get $75 back from them and talking to them is just not easy. When I don’t understand something, I can’t get a hold of somebody right away when I wanna call them right then. I’d have to take forever to get through to somebody and I don’t feel comfortable talking to the people in the Philippines. That’s a waste of money. It’s an American service and if they wanna hire people, hire Americans.

I have been with AHS for a couple of years now and I would recommend it.

I called in a claim and it was an easy process. The contractor was pleasant. He came in on time and did a good job. When he left, everything was working fine.

My claim where Garage Doors and More came out went real well. The garage door wouldn’t open up. The spring broke on it. The guy was very good, courteous, and efficient too. He did the job without a problem.

Our AC unit kept freezing out and we submitted a claim to AHS. They sent Mechanical, Electrical, and Plumbing and when all was said and done, the guy said that the AC was supposed to do what it was doing. They sped up the time when they defrosted it. The tech was cool and according to my wife, he was very reassuring. She was very worried about the floor but she was much more at ease after the tech talked to her. Having this warranty has been very valuable. We signed up for another year.

I got American Home Shield so that if I have a problem, I will call them. When our hot water was not working, I called them and the reps I spoke with were very nice. They said they will call me, so they called me the date. Gaithersburg Plumbing came out to fix it, but they didn’t fix it right. The water was cold so they had put the hot water. But when they came in, they put the lower number. They didn’t put the hot water on the right place. So, we have to call for the second one. Other than that, they’re okay.

I had a leaky valve in the toilet and I had a faucet that was not functioning in the kitchen, and they handled it fine. I also had appliance issues and they resolved them too. The warranty has a good value and I've recommended them.

I'm happy with the job that the tech did on my dishwasher. His name was Rafael and he came from a company in Franklin, Indiana. He had to analyze the situation. He diagnosed the problem within an hour or two, and then, the next day, he was right back to do the job. He had to put a new motor in my dishwasher. He did such a good job. I am very satisfied.

I’ve been with American Home Shield for 10 years and their service is prompt. I had a plumbing issue but it was just a little sliver of bone stuck in my garbage disposal that would not let it run. So, it was $75 for nothing. The contractor got it out and he was extremely nice, and my disposal is fine.

Every time American Home Shield calls, they say wait for the people to contact me, but I don’t. I call them immediately and make an appointment. We had a gathering one Saturday and the thing that held the Freon in my air conditioner had rotted out in the bottom. They said the contractor couldn’t come out the following Monday, and I told them, “I got 50 people coming here. I cannot be here without air.” They went ahead and made the appointment. Burleson had to totally replace that and I had to buy all the Freon. I had to spend almost $600 on it. Air is working wonderful though, better than it has in years.

It was just a big mess dealing with Home Shield. I’m about to cancel my service with them because they charged me $75 for a company that came out on December 24 who left me with something not working and telling me that it’s gonna have to be replaced. On December 26th, they said they would be calling me to replace it, not telling me that it was something that I’d have to pay for. It wasn’t covered by the warranty. They were trying to sell me a brand new garbage disposal for thousands of dollars. Then they made up a story that there was little, tiny rocks of some sort stuffed in my garbage disposal, which I knew was not true because I didn’t have any little, tiny rocks that would even be around my garbage disposal. So I put a light in there and a camera, and I took a picture myself and it shows nothing in there.

Overall, I’m very happy with American Home Shield because it’s a great value for the dollar. Plus I know that I don’t have to shop around, find somebody and get bids. But once in a while, we get some of these contractors who seem like they don’t wanna do the job and then I have to get a second opinion. I would wait five days for the first guy to come out and then I would have to wait five more days for a second opinion. Sometimes, there are also critical issues like air conditioning in a heat wave. I would like to have the better guy the first time.

We called our claim in and the reps were excellent. It was taken care of properly. We called over the weekend then Five Star Home Services came on Monday morning and checked the water heater which was making some noise inside. The guy was very pleasant and he was knowledgeable. He showed us where the problem was. I thought we didn’t have any problem but the water heater was too hot. He checked all the leakage outside and everywhere but he could not find anything wrong. He then adjusted the temperature. That’s working perfect right now. He took care of everything. We were very satisfied.

There was a time when I noticed a leak around the bottom of the wall where my water heater was at. When I opened the heater, there was water seepage at the bottom. We put in the claim to American Home Shield and within an hour Mando’s Plumbing called and set up a time to come out that very day. The techs came that afternoon and said the heater had to be replaced. They contacted American Home Shield and got everything worked out.

Something went out on the heating unit and it wouldn't come on. It lost power. Myers Comfort came out and did something. The unit is working now. The first guy said it was an electrical problem and it wasn't. So, they sent an electrical guy out, and he said it was a heating problem. They then sent somebody else back out. The second technician was great.

When I submit claims, sometimes, whoever I deal with speaks English but it’s not really clear. I have an issue understanding what they’re saying, but we eventually come to an agreement. Also, they’re very nice and courteous. The only thing that would be a potential improvement would be on the certain amount of time before they respond, and it's in 48 hours. I am a fairly new customer because the policy was bought when I bought the house on December 11th, and it’s just my first experience with dealing with something like that. Also, I got hit with everything because it was a long distance move for me. But basically, when we worked out, and I understood what was going on, the experience was fine. They sent Air Link Mechanical out for an AC issue and the tech was very knowledgeable and explained a lot of stuff to me. The service has really been good.

I've had some not-so-good experience with AHS. I've paid every month and there were some problems for which I made some claims and their contractor came out but nothing was done. I didn't feel like the $75 service call fee was warranted, but they charged it anyway. More recently, my pool pump started making very loud noises uncharacteristic of the normal performance. Since I've had a pool for the better part of my life, I knew that the engine of the pool the pump was going bad. I called AHS and placed a claim. They let me know within 48 hours that I would be called by Expert Pools and something would be set up.

Right before Christmas, the washer sink in the laundry room was leaking. The sink in my first floor washroom also had a drip which was causing my water bill to be high. AHS got those two sinks fixed. It was good service. The plumber was out here immediately and told me what he did at the time. This was my second claim and so far, I've been satisfied. For the air conditioner claim, the contractor had to come out multiple times to get down to the problem. The last one got prolonged because I had to wait some extra couple of days because the company said that they were being inspected and they had to deal with their inspection.

I had American Home Shield previously in my house before the one that I'm in right now for a year. Then when we bought the house that I'm currently in, the seller gave us a different home warranty for the previous year. Once that home warranty ran out, we went back to American Home Shield. And then, I did a claim for a plumbing issue and everything went really great.

When I had a leak, I called AHS and I paid my fee on the phone. The contractor came out and fixed it within 30 minutes or so.

We bought the property last year, and when we bought it, we got some notice from some AC company down here that they would do a 30-point check for $30. So, when we came back this year, we had it done and they found other things wrong, and they were thinking we needed a new system. So I decided to use AHS and they seemed to think we didn’t need a new system. There were two young men and they were very good. They were nice to work with. They did a good job. We ended up spending $700. The system seems to be working okay. And so it went pretty well. We are very happy with AHS.

American Home Shield covers more things than most policies. Plus they have changed their program since the very beginning 'cause now you can see it a lot easier. Recently the fellow that came from American Star was excellent. He scheduled the appointment and came when he said. He looked at the issue and replaced what was needed. And he also went a little further. He lubed the garage door so it didn't make noise. I asked him about programming my car door opener on my car, and he did that. I was very, very happy with him. I also had him do one extra thing where I had him put a seal on which I had to pay extra for.

I have a heat pump so the AC outside unit comes on and it was making a weird noise when the fan would come on and go off. I filed a claim on the app and then I got a thing saying who was coming. There was also like a little map of where he was and how long it would take him to get here. They said that the tech was on his way at 9:00, and nobody was at my house that time. Someone from Wallace Plumbing called me and I asked if I could get another day as I was having chemo that morning and my husband won't be back until later 'cause he was at a doctor's appointment. The woman on the phone said it would be the next Monday before they could get out so I asked if we could do it later in the morning. She said, "Yeah, I'll see if he can come." She said it would be between 8:00 and 11:00 or 9:00 and 11:00, and I said, "Well, 11:00 would be better." The tech got to our home before my husband did but it was fine.

The guy from Tennessee Plumbing opened the wall and saw that the overflow from the drain from the bathtub had leaked. Now, I have a nasty stain on the ceiling that was not covered under my warranty as it was considered to be secondary. I spent $20 this morning on rubber gloves, cotton balls and a tweezer so I can get up on a chair and see if I could manage to deal with the ceiling and make it look any better. I spent my first Christmas in my brand-new house with a big, fat moldy looking spot in my dining room ceiling and I've spent more money on the house than I've ever spent on a house in my lifetime. I walk in the front door and I gotta look at the stain on my ceiling. But that's not American Home Shield's fault in its entirety.

I've been with American Home Shield since about 2006, and every year, I continue with them. Their service is very good. I'm very happy with them. I continue every year because it seemed like if something goes wrong in my house, then mostly everything has been covered. And they're excellent about coming out. If I call at midnight and it's something, usually the next morning, they give me a call or else I have their phone number and usually, they're out that day. So, they've been wonderful. I highly recommend them.

I've been with AHS for a couple of years now. I checked out Consumer Reports and they said AHS was pretty good, and so that’s what I went with. And then there were some other people that talked to me about it. I’m 72 and I didn’t wanna be sitting with the prospect of an air conditioner or something very expensive going out on the house and having to pay an $8,000 bill to fix it. This way, I’d rather go ahead and pay AHS 40 bucks a month or whatever I’m paying, and know that if it goes out, AHS is gonna come out and fix it or replace it, I’m good.

My refrigerator was freezing. The damper was broken and I submitted a claim with AHS online. I got an email back that said that they processed my copay and it was assigned to AT Appliances with a phone number, but the company would call me. Their reviews were pretty awful, but the guy that came out was great. He figured out what was wrong and they ordered the parts. Then they called me when it came in and then they came out and fixed it. Now, the refrigerator is not freezing my food, so I'm happy. Also, I was trying to get a screw undone and I had stripped it. I didn't have the right tools. Then I went upstairs and when I came back downstairs, the tech got the screw out for me. He was a really nice guy.

Three Brothers A/C and Heating came out to check my rental property's systems because nothing's working. But all it ended up was being a fuse or something along those lines and so it was a simple repair. They just said they took care of it and they were done. So, it was quick.

Home Appliance Solutions came out for my microwave. The fellow diagnosed the problem, but he did not solve it. He replaced the switches, and then he took it off the walls and then the counter. He said, “Look, it seems to work,” and then he put it in the wall. He then said that it must be the circuit breaker and my circuit line, but I said that I did not think that was what was going on and that I would call my electrician. He was good, though, and he also suggested to replace it.

I got American Home Shield after I did some brief research and it seemed like they're the best one for what I needed. I've had them since middle to the end of October and they fixed one problem but they couldn’t do another problem. Apparently, it was not covered. I didn’t quite understand it, but that’s what I was told. Navigating through the website to submit a claim was very easy since I’m good with that kind of stuff.

When I called AHS and told them that the air conditioner's fan wasn't running and it got super hot, they told me that someone was gonna contact me within 24 hours. The contractor contacted me and I ended up setting up an appointment. They then came out and I ended up being very satisfied.

I phoned American Home Shield on a Friday and their contractor, Active Appliance Service, was not gonna come until the 27th, five days later. I thought about it and I realized that the message I was getting on the dishwasher was computer-like error. I’ve had experience with other appliances where if you see something like that, you unplug, and then it resets itself. And that was what happened. So, there was an issue. I think what happened was every now and then, I have to clean it and when I put back the O-ring in the arm, I probably didn’t place it right and that caused it to send me that error message. So, I solved the problem on my own.

The heat wasn't coming on at all, and it ended up being the thermostat. We needed a new thermostat and Cool Experts took care of it. I find no difficulty with submitting claims as it's fairly easy. I can do it online or I can call AHS.

I'm a realtor and personally, I really like what American Home Shield offers. Both times that I've had it, we've had slow service. But we lived in Waterford, Oklahoma and almost all the contractors were coming from Oklahoma City. Now we live in El Reno, so we have a little bit of an issue getting contractors out here. But everyone that they have sent out has been good to us. They've always taken care of the problem. We're not a super handy family, so it's been really nice for us to be able to keep costs down with the coverage.

My dryer stopped working. It was working but there was no heat. American Home Shield's claims process was fine. I made the claim, paid the $100, and I got a call within a day. The repairman from Amtec Services came out, diagnosed the issue quickly as the heat pump and he ordered it. It took 7 to 10 days to get the part, but as soon as they got the part, they called me and I was able to get it fixed quickly.

I've been on and off with American Home Shield. There was another competitor that I had in another residence that I had for rental. But I’ve been with American Home Shield for quite a few years and I’m pleased with their service. I really liked Intercity Plumbing who came out to fix a plumbing issue. They were on time, efficient, called before, and did what I expected. The gentleman who did the service was very helpful and he didn’t try to push anything. The experience was really good. There are some things that need to be done that aren’t part of the home warranty and I’m gonna be calling them back to do that.

The representative from Appliance Guy was courteous, and the repair on my washer and dryer was done quickly. The appliance issue was fixed fine. Everything went well with this claim to American Home Shield.

I called American Home Shield about a few plumbing problem, they sent 2 plumbers out to check problems. They reviewed faucet leaking, leaking water from drain, #3 shower would not come on in main bathroom. We are in process of selling home and had to get a local plumber to repair. We have 2 policies in effect, 1 from realtor, and 1 from personal home policy, both cover plumbing, after plumbers submitted claim to American Home Shield, they refused, said problems not covered. I am in the process of contacting the Attorney General of Pennsylvania. The real slap in the face is they charged me $75.00 service call.

I am very unhappy with the service that I have received from both American Home Shield and the contractors that they use to complete the repairs. Today's date is Dec. 23 and I put in the original repair request in on Nov 15th for my refrigerator because it had stopped making ice and then the next day the entire thing quit cooling. We called and made the request on Friday the 15th and a repair person came out on the following Monday, 18th, and said that it was a compressor but that he didn't work on compressor so we would have to have someone else come out. We contacted AHS and they were unable to get a repair person to come until December 11th and when he did come he checked the refrigerator and agreed that it was the compressor but he didn't have the parts to fix it so he orders them. They were delivered to our house two days later but the service tech could not return until Dec. 18th.

AHS contacted me and made everything right, very happy with the end resolution.

American Home Shield is trying to charge me $75 for a service call that never happened. I fixed the issue before anyone ever responded and they’re telling me that even though NO service was performed (no one even showed up to my home), that I still owe them $75. Now I’ve got another problem with an air conditioner that just occurred and they WILL NOT dispatch a repair company because they’re saying “my account” has a $75 balance that has to be paid. Do not purchase from American Home Shield!!! THEIR CUSTOMER SERVICE PROCESS IS TERRIBLE AND WILL ONLY CREATE MORE HEADACHES AND PROBLEMS!!!

My fridge/freezer has not been working since Aug 1. It's now Dec. 22. It's STILL not working. Customer service is outsourced to a foreign country. No supervisors available. I've had two different companies out, I've had dozens of home visits between the two companies, replacing the same parts over and over. If I had money I would have long ago gone out and bought a new one myself. The frustration and incompetence of this company is unreal. On top of it all, they charged me a second service fee for the same continuing problem. DO NOT BUY A WARRANTY FROM THEM! THEY WILL RIP YOU OFF!

American Home Shield did a great job. They sent out Whirlpool technicians for my Whirlpool clothes dryer that wasn’t heating up. The techs were great and got the job done quickly, and everything’s working fine since the repair.

I called in a claim for the refrigerator and Home Shield sent Sears out. The guy came, checked it out, and said that two parts gotta be replaced. He said he would order them and they would be here in about a week, but I may not be able to get it installed until after February. Who’s gonna wait three months almost for a refrigerator? He gave a direct number to wherever he works or whatever his department. When the parts arrived, I called in and they said there was one more coming. I asked how long that was gonna be and she said I should be expecting it within the next couple days. But almost a week went by. This was after Thanksgiving. Nobody could save any food or anything because the refrigerator was not working.

We've owned our house for a month so far, and we’ve had to have three calls already with American Home Shield and everybody has been great. A guy from My Tech Joe Appliance Repair came out and my husband said that he was terrific.

American Home Shield was recommended by my agent when I made the purchase. The guy who did the rekeying was here on time and he did the work well. It was great and everything met my expectations.

I've had American Home Shield for about 20 years, and it's been six consecutive years now. I left for a while, and then I came back as it's good not to have to call somebody out of the yellow pages, being blind when something breaks in the home. IGD Plumbing came out recently and we had them do some plumbing work for us. The tech was very positive and he communicated all the work that he was doing, and he was very good and open. One of the things I asked him was about the faucet in the kitchen. We have a Moen and it's an expensive faucet, and he said that they probably wouldn’t replace that if it broke, but they would replace it with a more inexpensive type of faucet. He also told me things that I could do to keep things like that from happening again.

The interactions recently with American Home Shield have been great. We called them months ago and the contractor could not find any part numbers on our appliances. So, AHS wouldn’t cover it. This time, I went ahead and called again, and paid for another service call. The same guy came out on a a washer claim and I told him that he couldn't find the part number on the oven when he came out before. While he was there fixing my washer, I was able to put in a claim for my oven so, he not only fixed my washer quickly but he said he knew exactly which part it was for the oven. I gave him the part number and put it in on the computer. He called it in right there and he got the part. He did two separate calls and took care of everything. He was very knowledgeable, professional and I would trust him with my home any time. He was amazing and everything went great.

I made a claim last week and Arizona TradeMasters came out to fix my HVAC system. They were excellent, very polite, and very professional. They did what they needed to do and they were gone. My realtor bought the American Home Shield and I have had used them four times. They have been very good and accommodating. At the end of the year when it's time to renew, I will definitely renew.

Stan’s Plumbing worked efficiently. They came in and got right to work, and the tech told me what he was doing. It was a good visit, and it really works well now. The people at American Home Shield are nice. They're really good. Their contractors come in and get to work. They're pleasant, and there's no wasted time. They seemed to always fix my problem.

My washing machine was making a loud noise when it was on the spin cycle. I called in a claim with AHS and I did the phone prompt. They gave me the name of the contractor, Bennett Appliance Repair, and said they would call me. The techs turned out to be very good. They were on time, friendly, and professional. They fixed the problem and everything has been performing well since the repair.

AHS's copay of 100 bucks is high. Also if you call in two issues at the same time, they ought to give you a discount. However, my most recent claim experience with them went well. When my dryer's igniter stopped working one afternoon, the first person AHS hooked me up with was not able to do the repair for two weeks. My grandkids were coming over and I needed a dryer so I called Highland. They said they had a guy in the area that day and if I get approval, they could send him over in the afternoon. I called AHS and said that Highland had a guy in the area. AHS reached out to Highland, and within a couple of hours, the guy was at the house. AHS said that they’d send the stuff over immediately to Highland and they did. The part took about five days. Moreover, the guy from Highland knew what he was doing.

The AHS rep was nice when I submitted a claim for a leaking sink in a powder room. I submitted the claim on Saturday, but Five Brothers only came on Monday. It was a super leak and I did not like waiting that long. The tech was very nice though and it took less than 40 minutes to get everything fixed

I had a heating issue and American Home Shield sent Central Heating & Air Conditioning out. The experience went good. The gentleman that did the service nailed it, and he’s done different things there before. I had put on there heating and air, and I know he was in a hurry at the time. I know that there’s a 60-day guarantee, but he didn’t check the heat on that like I was asking. But I know the heat would be coming on pretty soon, so so far, so good.

When I had just submitted my claim, AHS had somebody scheduled to come out right away. One of the three recessed lights in the kitchen would come on and then the other would go out. It would alternate between the three different cans where one light was gonna be on, and then sometimes they’d all be off. The contractor was definitely knowledgeable about the product and gave me good information about the length and how long it would last. So far, I’m really happy with AHS.

Speaking to American Home Shield's customer service is fine. But getting to them might be harder. You can wait and wait and wait for somebody to pick up. There's some kind of a holding pattern. So the follow-up where you have to speak to a person is somewhat delayed and frustrating. Recently the contractor from GE Appliances got here and we had to wait for the part. There was an issue with FedEx last Christmas so the part took a while to get here. It was supposed to be a day or two, and ended up being five days before he could come back out and put the part in. Also the claim generally is just an online process, and that part goes smoothly. But sometimes it seems to hang up a little bit somewhere along the line. It happened when I had a washing machine replaced that they couldn't fix. But other than that, it's pretty good. The contractors they've sent were very good.

We had a heating issue and when we submitted a claim with AHS, they sent out Coastal Comfort Solutions. I saw on their van that they're a veterans company and I like that. The techs were nice as well and I was happy with the service. Other than that, it'd be nice to have the same vendors. We always get different people, but I understand. Also, we have AHS for six years now and this will be our last year with them because our systems keep getting fixed and fixed. We really need them replaced. But I would come back to AHS if I ever needed another home warranty.

The technician from Superior Garage Doors did a great job. My husband was out there with him and it didn't take him long at all. He had to replace the little sensors down at the bottom. There was something that had to be replaced up at the top, the big unit. It was excellent. We've been with AHS for four years now and they’ve done a good job for us. We’ve had very good luck with them. So far, we’ve been very pleased with the contractors that they use. I only had one I got aggravated with a couple of years ago, it was another electrical. And it was on the fuse, that thing you push. I hadn't pushed it hard enough and he made me feel really stupid, which I’m not, but I’m not electrical. It was just his attitude. But other than that, they’ve all been very nice.