American Home Shield Reviews

When the oven would get hot, one corner of the oven door would open. Appliance Services Unlimited brought a new appliance out. I had the new one installed but I had a problem with the person that delivered it. They were supposed to install the range. And they pulled the range away from the wall. Our range is between a cabinet and a refrigerator. And because the plug of the range is so big, the people who originally owned the house put the plug inside the cabinet that's adjacent with the stove so that the stove would sit up against the wall flushed. It wouldn't be sticking four inches from the refrigerator and the cabinet. So, everything sits right together.

Pacific Plumbing Co called me before they were going to come out, so I was expecting them and they arrived 15 minutes early. The tech came in, introduced himself and shook my hand which made an impression. He saw the problem and in 30 minutes, he had it fixed. He cleaned up after himself and all went well. He was very polite and a very pleasant young man.

The first time we've used American Home Shield was for the furnace that would act like it was gonna turn on, but it never turned on. So, the gentleman came in. He was very courteous. I was quite impressed and very pleased with him. He wiped his feet off outside and inside. He cleaned up after himself. He was very cordial, neat and well-spoken. He didn’t try to use our bathroom too, like we've had problems with before. He didn’t smoke in our home as well, which has happened before. He did find that there was some kind of malfunction between the thermostat and the furnace, and there was something wrong in the furnace that he fixed. They do that magic thing with their tools. They go in and bang on this and bang on that, and they say, “It's all fixed now.”

Everything went great with 3 Boys Appliance Repair. There was a light that was out that needed fixing. We thought there was some bad cables up in the attic and they went up to inspect it and made sure that everything was safe. The job was done quickly, the communication was great, and the tech was nice and friendly. I took the warranty provider for my mother’s house, and I kept it because it has been so easy to call one place and they take care of everything. Everything has been so easy for me. I am most satisfied with American Home Shield.

I like to call in my claims with AHS because I’m able to give more details. Personally, I don’t care to do that automated stuff. When I filed a claim for my sump pump, On Time Plumbing took less than 24 hours to come. They have been out here many times and customer service with them has always been good. When they got out here, the issue wasn’t my sump pump, but my sewage pipe.

My issue was in the home. The way they installed the toilet was up against the wall. And the ball that goes up and down for the tank to fill up was not going up. It was old and I would have to stick my fingers in there for the ball to go up and then down. And it was okay for a little while and then I said, "Okay. This is getting old." I called the American Home Shield number, they answered and took my information, and they reacted to it right away. The plumbing company called me the same day and set it up for the next day. Tom from Pruitt's Plumbing came out right away. He was great and he knew exactly what to do. He went in there and the whole tank had to be unscrewed to get to the inside of the tank. He did a wonderful job. It didn't even take long. He was well-experienced, so I was very pleased. It was a wonderful experience.

I like to call in to AHS whenever I have a claim and so far, the reps I talked to were very good. Recently, they sent out Liberty Plumbing for a heating issue. The tech came right away, especially because it was a heating issue, and was extremely great. He got everything back up and running in around 30 minutes. Other than that, I had a problem with my microwave for which I had somebody come out. They fixed everything but that company was not the best to deal with. I did not like the interaction at all and it was very aggressive. Then, when my microwave was not working again, I called and AHS was giving me the same company that I had before. But I told them that I didn’t want to deal with that company and requested for another one. So, they suggested another company and that person came out today.

I’ve had issues where American Home Shield wasn't able to help me. I had a toilet issue not that long ago and it was an emergency over the weekend, and the contractor company could not help. So, things don’t always work out the way you want, but overall, it has been positive. Budget came out last week for a PRV leak. I did an automated call where I pressed a button, and it was pretty quick. Budget was amazing. They fixed a couple things before and they’re easy to schedule with. They come in, put booties on their feet and do the job. They know what they're doing and they're in and out. They're awesome.

At times, I have not been happy with people that AHS had sent. There have been times that I would not allow the same contractor back in my home. It was that bad. But it seems that AHS has made some improvements. The last couple of times that I’ve had someone that they sent, I had no problems. For my most recent claim, PlumbRight did great. The young man was very knowledgeable and polite. I told him that I had already paid the $75 to AHS and I just signed the paper. He did the work and was out. And I appreciate it very much. I would welcome PlumbRight in my home any time that there’s an issue.

I've got AHS on two properties I own and chose them for their reliability and reputation. I was burned on a homeowner's warranty that cost $900 for absolutely nothing so I wanted to make sure I went with a reputable company and AHS checked out good. However, I had serious problems last year with an air conditioner. It took them almost a month to get it finally resolved so I was living in 100-degree weather. They tried to cheap out on parts and didn't send the right condenser for my air conditioner. When it was initially fixed, it worked for under 24 hours before it went out again. Then we had to wait almost two weeks to get the condenser that matches the unit sent out and installed. For my last claim, I needed a new element and a new thermostat in my water heater, and it was handled just fine.

Appliance 911 did my dishwasher that wasn’t filling with water. The guy who came out was very good and he diagnosed the problem immediately. It took about a week to get it all taken care of, but he had to order a part. He couldn’t turn off the water, so we had to get someone else to come out and replace the water valve. When all was said and done, I was very happy with Appliance 911. I did it online when I submitted the claim and the website was easy to use. My only complaint is checking on it. I have to check on it as there isn't a whole lot of information on what’s going on to keep me in the loop.

The capacitor on the fan of my heating unit burned out. American Home Shield sent out a contractor and everything went fine. The contractor solved the issue and had the part with him in the truck. He replaced the capacitor. He was very professional and he knew what he was doing. I'm fine with AHS too. I sent them one other request on this warranty and they responded to that one as well. I got AHS with the owner when I bought the house. They provided that policy. I'd like to continue it since it's a 30-year-old home. You never know what's gonna go wrong with it.

Our recent claim with AHS regarding our AC was okay. We’ve still got problems with the AC though. The AC is very old, and so, we had to replace the Freon, so it cost us $420. It’s still not 100%, but we’ll just wait until we just have to replace them. Integrity Air Conditioning Service came out and they’ve been good and very helpful. We’ve had them out every time. We’ve had them out 10 times since we’ve been here a year and a half. We get a lot of different information depending on who comes out though. It’s just, I get one person and they say one thing, and I get another person, they say something else. So, probably what we’re gonna end up doing is just get three companies to come out and give estimates, because it doesn’t seem that anybody really understands how this thing is connected.

I've been with them for over 20 years and never had a problem submitting claims, which has been a very easy process. I’ve had it for so long that I’m starting to be a regular with certain people. AHS doesn't do random and I’ve been getting the steady same people over the years. When the pilot light went out in my water heater, the lighting coil had to be replaced. The contractor was in and out, no problem. My refrigerator also had to be worked on but the contractor didn’t have the part. They had to reorder it and would come back on Monday. AHS has been there whenever I need them. I’m in a wheelchair and if my heating or air is out, I call and say that I need to have it because I’m on oxygen or electricity. They’re on the spot and take into consideration that I have special needs and have stuff that I need to have.

We had two claims back-to-back. We had a problem with the oven and then the refrigerator stopped cooling about a week ago. During Thanksgiving, the oven's door never unlocked and we couldn’t get it open. We let American Home Shield know online that something had happened, and within 48 hours, the contractor's wife called me and said to pick a time. My wife is a school teacher, and I work out of town on typical business hours. It was tricky on us to be home but she said, “No.” And went, “We’ll come out at 8 o’clock at night if that’s what you need.” I was shocked that the contractor was available in the evening. They were great.

The plumber was awesome. He was friendly and helpful too. There was a blockage and he unclogged the plumbing and two toilets. The outside faucet also continued running and he replaced some valves. Everything is awesome now.

The next day after I called in some electric problem to American Home Shield, they sent someone out from A Wisdom Electric. The guy was fine and we had a good interaction. He fixed the problem and everything is good 'til present.

The tech from Matt's Plumbing was awesome. He was very informative, told us each step of what he was doing. After he finished the job, he invited us back in and said, "If there was any problem, I fixed the problem." And then he had us look at it before he left. He was friendly, polite and very professional. I've been with American Home Shield for almost three years and I’m staying with them. They have been good over the years. They just need to improve their response time.

On a claim we had before, American Home Shield sent us S.A.P and they really did us wrong then. When that contractor came out, he said the flange to my toilet was broken and tried to charge me another $575. I told him that nothing was broken and that the flange was just sitting up too high and that it looks like it's loose. The tech from S.A.P. then said that we gotta break down the tile, cut it, take the flange out and reset it. So, we asked Home Shield for a second opinion.

Anders came out and it was smooth as can be. We've used the tech before and he's always great. The issue was with the furnace, and it needed a new control board. The tech resolved it in no more than an hour. However, some of the contractors are not certified to do certain equipment. If I want a higher-end HVAC unit, the contractors that I have to choose from are not authorized to install those. They can do it, but there will be no warranty on it from the manufacturer because American Home Shield doesn't use York-approved or Carrier-approved. We've been really lucky with Anders, but they wouldn't be allowed to put in certain units. That is the only downside.

Everything's going good. I didn't have to pay anything with my heating claim. The contractor was nice, polite and professional. He fixed the problem, and then said, "I'm done. See you later."

Our dryer made a noise and then it stopped working, so I called American Home Shield and told them what happened. They immediately set up the appointment for Hornet. After two days, the guy from Hornet came out. He fixed the problem in about 20 minutes or so. There was some kind of bearings or something in it, in the back of the dryer, and it went bad, and he replaced it. I actually called over the phone to file a claim because we forgot that the people that we bought the house from had stayed on the warranty for another year. So, we totally had forgotten about it until my wife thought about it, and so, it was a pleasant surprise. American Home Shield is well worth the money.

I had a broken valve in the shower and so I submitted a claim for it online. American Home Shield sent out Accu-plumb. The tech was very friendly and knowledgeable. The valve broke in the on position, so I had water running. He kept me from panicking, told me what I needed to do over the phone until he got there and made it less inconvenient for us. He then took care of the issue in a short time he got there. The repair went well and our issue was resolved.

The gentleman came over, and he inspected our heat pump. We had had preventative maintenance done on it two months before, but we weren't getting any heat. He found that there was a loose wire that he just happened to notice, and once he connected that, everything started working perfectly. He even found that they overcharged the Freon, so he released some of it to prevent any problems. He was very thorough in checking to make sure that everything was covered and working properly. So we're very, very happy with Sure Temp and with American Home Shield for having them.

American Home Shield has a great idea and I just recommended them to somebody this week. So far, when I’ve had to have something fixed, it’s a little over than what I pay for the year. It could’ve been a lot worse and it could’ve been better. I’m satisfied with my plan and then the 75 when something happens. When I called for a plumbing issue though, the contractor couldn’t fix two faucets. As reported, the shower heads were sort of epoxied on to the stem and he said that since the showers were working, they weren’t broken. He couldn’t fix them but he definitely fixed my diverter in my shower which is where the leak was. He also cleared my line of air, and he’s very professional.

I live by myself and can’t fit big windows all the time, so I have to work around my days off. When I filed a claim for my refrigerator, the contractor was able to come out right away, but the problem was with my work schedule. I had to cancel the claim and redo it. The technician was really nice. The control panel and the ice maker wasn’t working. He had to check what was wrong, get approval from AHS and then go forward with ordering parts. He had to come back another day, which I had to set off in advance because of my work schedule.

Everything went great with Working Class Heating & Air. I actually request them now when I call. They're always very professional and on time. They've gone above and beyond. I've had them out a couple of times for the same thing, my HVAC system where the AC part was working but heat side wasn’t. It doesn't turn on at all. Now, it does 'cause they fixed it. I've never had a problem with American Home Shield either. I've only had a problem with another company that they sent out, and they used to always try to send them. But once I talked to them and explained to them the problem, then they've never sent them again. They've corrected it immediately.

We had the pipe come in from the wall by the toilet, where the little round thing that connects and goes up into the toilet was leaking. I submitted that claim online and BC Plumbing came out. I've been having this warranty service on different houses for the last 15, 20 years. So I know that they do this as quickly as possible. I didn't have any expectations because of the holiday, New Year's Eve and New Year's Day were coming up. So I was very pleasantly surprised whenever the technician called and said that they could come out New Year's Eve. I was flabbergasted. My interaction with them was great. They were always happy-go-lucky. It's great now. No more leak.

I've had a lot of people go to AHS because we've recommended them. To submit claims, I hate automation. So, sometimes, I'll just go through AHS.com. It's easier and it's good. We've only had problem with one contractor and it was called Jake's. We had a broken pipe under our crawlspace for the kitchen. The guy from Jake's Plumbing came out and he didn't even have a pipe to replace it. We waited two weeks. There were seven people that live in my house and we were washing dishes in our tub. I realized that was not AHS's fault, but I called them and complained about them. They didn't send anybody else out and that was the only time we've ever had a problem with them. They had picked this one plumber over who they used before. Their customer service reps were right back with us and back on top of it. I'm hoping they don't use them again. But Appliance Network was perfect. They were very professional and they were right on the issue.

When the microwave had broken, I called AHS and the technician from Sears was great. He had to order parts and when he got the parts, it turned out there was something else that was totally wrong with it. But he couldn’t figure that out till he got the other parts. So, they had to order a replacement and then have the replacement installed. That ended up taking about 10 days.

AHS sent a contractor, Bill's Appliance & Video and they helped me fix a furnace. They were great and things have been good since they came.

When you buy insurance, the company you’re buying it from is betting they’re gonna make money off of it. Now, you’re gambling that maybe not. I’ve had American Home Shield out quite a bit on the heating and air conditioner request on the unit and when we were having problems with the thermostat, I had someone come out and replace it. When he left, the thermostat he set up did not work right. I decided to have him sent back out and he was no longer working for American Home Shield.

They had to repair the dryer and put a new motor in it. It's working great. I usually call in my claims and sometimes they're slow to react. Sometimes we wait three or four weeks before they replace it, like when we had a claim for the dishwasher.

I’ve been with American Home Shield for many years and I have it on three properties. Last year, there was power going off intermittently within the house and it ended up being within the breaker box. All that the contractor did was to assess it. It's a rental and my tenant was there, and the contractor saw that the breaker box was out of date, and they were not allowed to even touch it to try to work on it because the brand had some new law and they couldn't work on it. So, they instructed my tenant that if the power goes off, she could shut the main breaker off and back on to get that error to go away. I got irritated that the contractor never called me. I waited to find out what was going on, and they never reached out to me. I tried calling them and wasn't able to get them. So, I called American Home Shield.

I had American Home Shield for six years in Texas, a year and a half in Kansas, and then here. With my AC unit claim, I called them and they got somebody out a lot faster than what I thought being that it was Christmas time. In fact, they shocked me. I called them on a Friday and Myers Comfort Specialist of Montgomery was out on Monday. The guy diagnosed the problem almost immediately and went out and fixed the AC unit. It seems to be working well now.

Our refrigerator was not staying cold. My husband does our claim online with American Home Shield. For this particular one, AHS sent out Service One and they did a good job. And when we had an issue with our furnace, AHS sent out A-1 Quality Care. My husband said that the tech who came had the part needed for the repair and he fixed the problem in one visit. But sometimes, it’s strange. My husband usually describes in pretty good detail what the problem is but the contractor never brings the part to fix the problem. We have standard appliances and you’d think that on some of the things, they’d have the parts in the truck.

Our recent claim with AHS went really well. It was kind of unfortunate. I usually take care of everything here and it was a matter of resetting one of the sensors in the furnace. The contractor just pushed his finger down on it and it was done. He was here for a minute and he was gone. It was something that I overlooked in my inspection. It was too bad that I had to make a call for it. But submitting the claim was very easy and the interaction with the rep was very good.

A home warranty is important to have for the home and my expectations with American Home Shield have been met very well so far. The claim submission process is a very simple procedure. I had a claim for a spa issue and I did it online. Knock Out Pools was the assigned contractor and everything went well. All of my son's questions were answered and everything was satisfactory.

I filed a claim with American Home Shield when the washing machine was leaking and the dryer wasn’t heating. The tech then came out and inspected everything to find out what was wrong. Then he had to order parts and come back a week and a half later to fix the washing machine and dryer. He explained what he was doing to my husband. But when I ran the second load, I noticed the washing machine was still leaking. The dryer works great though.

My icemaker was not making ice for my refrigerator. I submitted a claim to American Home Shield online and then I got a call shortly thereafter from Surfside Appliance. The tech that was sent out was excellent. I wish they'll have them to come out on everything. He was absolutely excellent. He responded right away. The part that he needed was not in stock, but he ordered it. He kept me advised on what was going on. He even anticipated when he thought the part would come in, and he called to schedule an appointment before the part even arrived, which I really appreciated. He was very, very nice. Everything is working fine.

AHS was very good when I submitted a claim. The contractor came quickly. He did a nice job and stayed quite a bit of time, and I was impressed with him. Most of the contractors are very good. The only problem we had was with Sears. It took forever to get them out here. And they cancelled three times and then rescheduled and they really didn't do much when they were out here, so I wasn’t too crazy about that. But everybody else we’ve had, we’ve been happy with.

The last service request we had was for the clothes washer, and they determined that it couldn't be repaired, and so American Home Shield sent a couple of replacements we could’ve chosen. But my wife didn't like either one of them, so they said we could choose to purchase something that we liked more, which we did. It was $433 if we purchased another one and then we furnished them with proof of that purchase. Then they sent us the $433. I recommend American Home Shield all the time. I advise people that live in old houses like we do, or even if you buy a new one, appliances these days aren’t that great. I’m a big believer in insurance.

Thanks to the consumer team for helping resolve my long ongoing issue with my washer. Had my washer delivered today. Thank you again for helping to resolve this issue. I am glad the company takes customers' issues seriously. Thank you.

I would not agree that the issue was handled outside of Consumer Affairs. From my perspective, the only time I have received professional service has been with Consumer Affairs involved. Since CA involvement, my service has been completed and I have received part of the compensatory fees promised. The only item not received to date is the promised credit of my service call fee. Due to CA, I would increase my rating to a 3.

I called American Home Shield for an issue with my heating system. It wouldn’t heat up. First, they had me scheduled with a company that wasn’t able to come out. They cancelled on two occasions prior. I told them that the coming weekend was gonna be cold and that someone had to be out here as soon as possible, because that’s my only source of heat. The tech from Flowertown Heating & Air came out here the next day and diagnosed it. He said it needed Freon and I paid for that. He filled it up and it worked. He was efficient and very professional.

I have multiple homes with AHS. When you can get through their customer service and get on the same page, they do offer a good home warranty program. But it is difficult and it takes quite some time to get through to. They may be outsourcing their customer service overseas. I’ve had some discussions with a rep not understanding me and having to move me onto their management level.

Our refrigerator was not getting water frozen or cooled. It was not working at all. All items in the refrigerator were spoiled. The contractor repaired it and it was working fine. But I had to raise a second complaint for it. The serviceman told me it was the compressor. So I raised the request to replace it, and he replaced it. Now it is working fine. The contractor did a good job. He explained why it happened, so it was good.

I had a home warranty before and I wasn't happy with the company, so I switched to American Home Shield and I'm now on my first year with them. When I had an issue with my shower, I went online to file a claim. And their website was really good, easy and intuitive. Sean from A & R Complete Service came out to replace a valve. He put in a new part and he did an excellent job. The shower works perfectly since then and I was very satisfied. I'd tell others to go with AHS. It's a great protection for your home.

One day, I just saw the plumbing underneath broken. The water was splashing out, so I called AHS. The rep I talked with was wonderful. Every time I call AHS, I’m always speaking to a pleasant person. They sent out a guy named Ernest and he’d done an excellent job. Everything is fixed now. The contractors that AHS sends always come out in a timely manner and everything’s always fixed.

contractor took care of it very quickly. He was great, and I appreciate AHS' service.

I had a major issue where the waste disposal was not working. It stopped abruptly due to some electrical circuit that shorted and then some outlets also stopped working at the same time. Shawnee Electric came out and they are nice guys. They are very courteous and respectful. They fixed the issue very well and did it very nicely for me so everything's working again. I’m glad to have signed up with American Home Shield. Their service is perfect and I love it.

I had a claim for rekey and it was amazing. I called American Home Shield and they set up the appointment. The locksmith showed up on time and did what he was there to do. He was very helpful and didn't make a mess. He was in and out in a jiffy.

I really give the Home Shield thumbs up. They were behind me and took care of the problem I had. I got them for the appliances, and if anything goes wrong, I can call them. I appreciate all the support that they've been taking care of my business. But I had a devastating experience with Pennington, where they didn't come to repair the water heater but to just find fault, criticize and drag me here and there. They had bad behavior and I didn't understand anything they were talking about. It seems that they were not really trying to help. I just stopped talking to them and I reported to Home Shield that they're not trustworthy. I don't want those people to come to my house.

The initial issue for the oven started off with the door hinges. They did not hold, and Amtec came out. They didn't do it the right way, but it didn't matter. The next that went out on it was the control module on the front that turns the oven on and off. They replaced it and it was fine for a little while, then it went out again and they replaced it again. Then, the temperature of the oven was not right. They came back and they replaced something, and they said it was fixed. The tech showed me on his little module that when he turned the oven on, it went up to that temperature. Not even a day or two later, I was baking and when I put the temperature on to what I wanted, it was not setting the right temperature again. I called them back, they came out and said the module needs to be replaced. They replaced a lot on this oven but for some reason, this last time did not fix it. The tech said he had to get something else. And they never fixed the door hinges on it.

Lawton’s Electrical's service was very good. They knew what the problem was right away and fixed it. We've been with American Home Shield for about five years and I have no problems. We seem to use them every year. Their claim's process is very good. I started doing my claims first by phone but then I started doing it online. It works fine.

AHS has been great. I have them for a year and a half now and I haven’t had any problems with them. Their claims process is really easy, too. I recently had a plumbing issue and the tech they sent out was really good. He fixed it, told me whatever we needed to do, and left.

Temperature Pros was great. They fixed our heater right away. We were without heat for two and a half days. I submitted my claim online to American Home Shield on a Sunday. They called me on Monday and told me they would send somebody out, and of course they always give these companies 24 hours to respond, so our heat had been off since Saturday night and we finally got heat on Tuesday afternoon. It took a little bit for the house to warm up again, but everything’s fine.

AHS's customer service was excellent when I submitted a claim for my furnace. They sent AC Mechanics to repair it and now, everything has been working great.

The drain line that the washing machine goes into was clogged and it was overflowing. My wife went online to American Home Shield's site and put the claim in and what it was. She then paid the 80 bucks. She did this at night and the contractor from Walson Mechanical was sent out the next day. So, he was out in less than 12 hours. He did a good job and he stayed around to make sure that it was complete. He thought what he did, he said that he thought he got it, and he said, “But let’s run a cycle and make sure it all empties out like it’s supposed to.” Everything was fine. American Home Shield has been spot on. We’ve had to call them for stuff and they’ve done a good job getting people out in a timely manner.

Submitting claims online was so easy. I did it for the toilet and the faucet claims. The water heater claim, I called it in because I wanted to use Pamela Plumbing again because I’ve heard horror stories about some of the contractors. Pamela was awesome and I wanted to keep that experience. When I called that work order for the water heater, they were able to keep it with Pamela which was amazing because they were able to come back out the next day, so I didn’t have to wait long.

Although my heater would click on, it wasn't generating any heat. I went online to submit it and I thought the website was great. It was very easy to do. They told me when I should expect a phone call, and within 24 hours, I got a phone call, and then they were out at my house. The contractor from Mel's Preventative Maintenance was very knowledgeable and he explained everything that was going on and told me about preventative maintenance that I can do moving forward. It's been great now since the repair. American Home Shield was part of the agreement when we bought our first home and which I was most familiar with.

When the first floor ceiling of the dining room was leaking, AHS sent out a company named On Time Plumbing and they did come on time. They found the leaking problem right away and then they fixed it. The guy who came out was very friendly and also professional.

I'm happy with AHS. Our recent claim with them was for a washing machine that unfortunately is no longer good. They're gonna have somebody come out, put in the new one and take out the old one, and it's gonna cost me nothing. That was our second claim to AHS. The first one was for the water heater. There was a lot of external stuff, like the pipes, and there was a little tank on top of it. All of that stuff has to be replaced if you have a water heater that's several years old. But they didn't cover it and I was not really happy with that. I got a new water heater, so it turned out well, but it did cost me some money. If you've got stuff that needs to be replaced as part of the replacement of the thing that died, AHS should cover it.

My daughters had American Home Shield for almost 10 years, which was why I got it. I’ve been with them for two years and I got it for my new house in Texas too. I hated All Seasons Heating and Air, who were the people that American Home Shield sent me before. They ruined my floor. They cracked my counter top and didn't fix the problem. It was awful and I would recommend that you not use them ever. But I liked Carlson Plumbing. My water heater wouldn't stay lit and it was dusty. It was awful to get up at 4:00 in the morning to go to work and have an ice-cold shower because the pilot light went out in the middle of the night. They cleaned it out and it has been performing perfectly. They were very friendly, on time and punctual. They explained things to me, what they were doing and the big thing was they fixed it.

Two days after I filed a claim online, ABNation came out for the pool filter motor replacement and some plumbing involved. We had an excellent interaction with the guy and he told us right away that it was gonna take a week to get everything back up and running normally because it was the holidays. And we completely understood. We’ve been very pleased with American Home Shield and we are considering them for a second home we have in Idaho that’s a new build.

We had a plumbing issue and the plumbing people had to cut through the drywall on my closet in my bedroom in order to get to the pipes to fix them. They did a great job, but they don’t fix the drywall, they just fix the pipe. So American Home Shield had the drywall company come out and repair the drywall. They did an excellent job. You can’t even tell that it’s not even painted because they just raw finished. It looks like it’s always been like that. They did a really fast job. We had a great experience with American Home Shield and the contractors were really great communicators.

American Home Shield sent Sears out for our appliance issue. The tech found the problem, got it fixed, and was done within an hour and out of our hair. It went well. We had coverage with AHS before on a house we had in Texas, and then we purchased it when we sold the house for the new homeowners. And then, now, with this house, we’ve been in here for five years and we’ve decided to get back on it because stuff wears out. And the first time that we used AHS, it was good. I was happy with everything.

The garbage disposal was all jacked up and it caused the pipes to clog, then the pipe burst. I did a claim with AHS online and they called up. They said they would have somebody the next morning, which they did. The contractor was A-plus and the repair was done like lickety-split.

We had some issues in the past with our AHS claim, but for the AC this time, everything went very well. The people were out the next day and fixed it. That’s a huge improvement, because in the past, it was taking like a week. And the contractor did a great job. I was impressed. Also, I called AHS a couple of weeks ago because I changed my account number and it was still showing my old one, and the rep squared all that away.

I had American Home Shield before and their claims process was easy. The guy from Kenbridge Plumbing and Drain Cleaning Co. came out, worked on the garbage disposal and everything went good. Now, I did submit a claim on my dryer which is making a loud noise like the pulley’s about to break. I called American Home Shield and told them about the claim initially. The guy came out five days ago, looked at it and said, “This is a noise issue. We can’t fix it.” I’ve never heard of that before. I said, “It’s not gonna close that good and it’s really loud.” He said, “We can’t fix it till it actually breaks.” So, I left a message with American Home Shield and I got to call them back and follow up.

I called AHS and the customer service representative I dealt with did a good job. Element came out to my home in a day or so, which wasn't too long, and they fixed the heater. They were nice and everything is running good now. We were happy in this experience.

I had American Home Shield a long time ago, but then got canceled by mistake and I had to restart it all over again. I had an appliance issue and the guy from Premiere Appliance Repair came on time and got the work done within one visit. He was there in 20 to 30 minutes. It was the pulley that was broken and he showed me that. He was explaining to me exactly what and that was really good.

We were a customer of American Home Shield last year but it got a little expensive so we went to somebody else and then they started getting expensive. Home Shield offered us a good price so we went back to them. We like to talk to people when submitting claims. Their customer service reps are very nice and courteous. They seem to wanna help us. As a company, they’ve been very cooperative. Recently, the furnace wasn’t working. It was going on but there was no heat. The guy from Home Service Corporation came out and replaced something. I wish they could do more and check the whole furnace, make sure everything is working correctly instead of just the one item that we asked them to check. It seems like the heat is coming but it doesn’t come out of the register as good as it should. The blower is not working correctly and so we called them again.

The techs were timely, efficient and knew what they were doing so everything went real well. And they were truthful in what they told me and didn't cost me any money because I had a lifetime warranty. I ordered the belt and they told me how to do that. The belt came, they came back out and put it on.

There was a problem with the faucet in the kitchen leaking as well as around the base of the toilet. It was for the rental property but I submitted the claim and two companies ended up going. One said they had an opening. It was a Friday and they were gonna be closed that weekend. It was the weekend before Christmas so they were trying to get in that same day and I was at work. I contacted the tenant and I wasn't able to get in contact with him. But the plumber said they were in the area and they went by. Somebody was there and let them in. The plumber himself sent me a text because I explained that I'm in a classroom and I wasn't able to talk. They said that it was completed.

I was discouraged in the past because I didn’t know that American Home Shield didn’t cover the Freon in an air conditioning system, and I was very disappointed. I ended up paying $300 for the Freon. On one property I own, I went to another company because of that issue. Recently, the company that responded to my claim was Donaway Service and they’re a good company, but they thought the repairs might be so substantial that they would rather send Sears out because they thought the repair might approach the cost of a new machine. They dished it off to Sears and Sears came out and looked at it. Then the guys that rent my place said they came back and fixed it. Everything was fine.

My heater was not working, and the pilot light went out several times a day. Sometimes, it lasted a few days, but at the end, it was going more frequently out and wouldn’t stay on. I called in the claim to American Home Shield in one day and the guy from Mel's Preventive Maintenance was out the next day, in the morning. He was very punctual, courteous and nice. There was no problem getting in touch with him after it didn’t work that first time around. So, he had good communication. He had to come back on three occasions, where he had to replace things, as it was a rather difficult problem. Everything is working now. I have been with another company before and he is probably one of the better guys when it comes to servicing AC. He was very good.

I filed a claim to American Home Shield for our AC. They sent Legum's Heating & Cooling out and they were fantastic. However, the company that was prior sent to my home was one of the most awful experience that I have ever personally experienced. It's called Patriot's. There was a father and a son that came out to the home. The son went to the unit and diagnosed the problem. Because there were three bad parts, he would have to order the parts, indicated that it would be a week wait. I said, "No problem. I can deal with a week, remembering at that particular time we were in the 30's. I gave him a week and a half, and I started to call directly to his company. Unfortunately, after leaving so many voice mails to have a return call, I never received one. Not at my office, not at my home, not on my cellphone.

When it was convenient, Ramey Appliance Repair showed up. It was supposed to take five to seven business days, and we managed to spend two major holidays, but they were getting their stuff from Home Depot, and I buy things from Home Depot. It took us until 7th of January to even get our dishwasher and the call went in on the 12th of December. So, it took us almost a month to get a dishwasher. I kept posting them when it’d come. “Well, we don’t know what time.” And so, it got delivered to the house and it had to sit in the house for two days for them to show up. They did go out of their way to make sure it was installed before the company came out last night. Another thing is they had no idea how to dispose the dishwasher. I ended up taking the dishwasher out myself and giving it to the company who delivered the dishwasher, and that’s not kind of how this is supposed to work.

An error message went on my stove's control panel and it wasn’t working. I called American Home Shield and they sent out a company. The guy looked at it, saying he was hoping he could find the parts they needed. To my surprise, somebody called me back very quickly to let me know that those are no longer made and they were gonna be willing to replace the stove. The new stove was delivered and installed, and everything went well. I was very impressed with everything.

I have 14 properties with AHS. So, I know the contractors and I’m kinda getting to know them, and if AHS assigns a bad one that I’ve had a bad experience with, then I end up calling to get it reassigned because they have some good ones and they have some not so good ones too. My recent claim was for a plumbing issue. There was a leak in the water heater. The contractors that came were excellent. The only complaint I have is if I need to call, I do have a pretty tough whole time. Also, I just went through another situation and it was horrible. I’m going through it right now. And the contractor was not that great.

I love American Home Shield. They are very professional and straight to the point. I'm very satisfied. When SoCal Appliance came out for the dryer, it was very good. Since the dryer was repaired, it has been working very well. All the noises and all the stuff that was very awful ended.

The light bulbs inside the refrigerator quit working. I submitted a claim online to AHS for it. Within a few days, Pender Enterprises came out and it was great. He sent a text when he was coming and we got an email. We got a picture of what he looked like, so we knew that whoever knocked on the door saying they were from Pender was legit. It’s a short in the system and American Home Shield said we’re doing a replacement.

At first, I was a little worried about my claim with AHS, but it all turned out perfectly. The contractor explained everything to me. I thought something happened to the transmission in the washer, but it turned out that it was just overloaded.

There was a problem with the water heater not heating up and I made a phone call to American Home Shield and submitted the claim. It was automated. They were saying on the phone for who the contractor would be then I got follow up emails on the time. The contractor was Pruitt’s Plumbing, LLC. The technician was here, figured out what was wrong fairly quickly and fixed it. He replaced the lower water heater element and was only on the site for half an hour. It was very efficient. He was very cordial too. This claim was pretty good. We had a dishwasher that took a while to get done. It was obsolete so they couldn’t fix it and it took several visits to get that determination. We just got another one put in.

The contractor that came out knew what he was doing and he replaced the water heater. But it isn’t the size that we need for the house. It’s not enough. Right now, we don’t have the hot water. We were expecting American Home Shield to call because we wanna replace the water heater. That was the latest thing I heard from the owner. The owner might be on vacation so I’m just waiting for him to see what’s going on.

The two guys were both nice but my dishwasher has not been fixed. The first guy fixed my central air and he was excellent but for the dishwasher, it baffled me that the guy didn’t have tools. He wasn’t a plumber and I didn’t understand that. He said he was not gonna be able to help me. The second guy came, ran my machine for 10 minutes and said that I needed a piece. He ordered the part and it came two days later. The claim has been open for two weeks. It’s not their fault with the holidays, plus I got the part but I kept calling the number that he gave me, and all phone lines were busy for some reason every time I tried to call the number. I’ve had American Home Shield since I moved back in June. The couple that bought the house prior to me had it too and they bought me another year because there were issues with so many appliances. I was gonna renew it when the time comes, but that’s still another six months.

My online claim with American Home Shield went fast, but I did not like it because I was charged tax on my deductible. I've never had that done before with the other company I had. My ice maker had been out for a while already and I had been buying ice down the store. Since I got the extra money, I had AHS come fix it. The guy came and pushed a button and the ice maker came back on. He pushed those digital stuff on the front of it, and he was not there a minute. And I was like, "Dang, I spent all this money for that." So, it was sort of my fault that I did not read the book. He also said he knew where he was coming so he had an actual brand new ice maker and everything in the vehicle in case he needed it. Overall, I'm well-satisfied with this company.

Keeley's Plumbing came out to fix some faucet. But then, the contractor had mentioned that my faucets weren't American Standard or Delta and he was afraid of damaging them. So, he decided not to finish the job, so American Home Shield reassigned the claim to another plumber for a second opinion, and that plumber came out and diagnosed the problem and ordered the parts. He'll call and make an appointment when he can finish the job. My tenant wasn't comfortable with the first plumber but she said she was very comfortable with the second plumber. The second plumber's name is B&B Lewis Plumbing. I've had other claims with AHS and all were done satisfactorily.

We thought we had a leaking pipe when in fact, we didn’t. Plymwr Plumbing came and talked to us, and they were fine. The original contractor couldn’t come for two weeks, so we phoned back and got a lot of help from the person that we spoke to at American Home Shield. They got somebody out the next day, so we were very pleased with their service.

I've had American Home Shield for two years now and they're really good when it comes to submitting the claim. They're accurate on emailing and getting people out on time. I had a heating issue and they sent Complete Residential Services out. My only issue is that the tech contacted Home Shield about a flue pipe I needed but he never discussed it with me. But it was a good experience.

I called American Home Shield for the first time to submit a claim. The representative seemed very new at it and was very slow, but she did everything she needed to do. It was easier to call, then they take care of the problem and they get the person out here. Plumbing Enterprises called us ahead so I knew they were coming, and then they showed up on time, did what they had to do, and were out.

I had American Home Shield on another house and they were quite good. When I had a problem, they fixed it. Then in my most recent claim, they were also really nice and very good. The AC wasn't working. The controller was really old and it wasn't reading the temperature accurately so the AC would turn off. It wouldn't kick on and then it would kick on but it would be the wrong temperature. It would read 68 degrees but there was no way it was 68 degrees.

I've had the dryer issue for a couple of weeks. It just seemed like everything was hot. Even when I put it on low, it was still hot. I went out one day and it wouldn’t even start. AHS's claims process was great. I called in the morning and by the end of the day, I heard from the service contractor, and he came out the next day. And then, he ordered a part for it and was very timely in getting it fixed. He was very courteous and very professional. It’s working wonderfully now. Our clothes are drying nicely and the tub is tumbling and fluffing. I’m very pleased with American Home Shield.

Our most recent claim with AHS was for the washing machine. The cycle started and when it would go down about three minutes, it would produce a digital notice, which said F20 and shut down. I got the manual out to see what you did when that happens, and it said when that happens to hit the pause button twice. And when I did, it locked everything up. I couldn’t open the door and the clothes that were in there were stuck in the bottom in a pool of water. I submitted the claim online and the website is user-friendly and easy to follow. The guy that came out is really good. They had to order parts and the parts have been ordered. I got an email or a text about that. I'll need the parts to come in, and then they’ll have to come in and replace the parts, and then I'll know if it's working.

Had a pipe leak in wall. I called American Home Shield and a technician was sent out. He would not make access in the wall. I called American Home Shield back and a representative advised me to create access in wall so technician to repair pipe, after pipe is repaired to call in for a continuation to repair wall to a rough finish. We did exactly what the representative advised. When it was time to call in another representative told us they will not cover wall to be repaired and previous representative misinformed me. They offered a $75 refund that I still have not received and it has been two weeks. I am now stuck with a giant repair that they will not fix. I was told a supervisor will be in touch and determine if a continuation on work order can be made. Of course, no one has bothered to call. I am very upset, when they have representatives misinform customers and the customer is stuck with a giant repair. Terrible company!! Stay Away!

American Home Shield (AHS) has no problems taking the monthly premiums from our credit card, but when it is time to replace a dead appliance, they put you through hell. The offer you chump change and are nasty with it. Suddenly, you will learn of all the reasons why that is the only offer and why you are not eligible to get a similar product. DISHONEST!!!

The week before Christmas, Dec. 19th the switch burnt out on my stove, sent technician out on the 24th, it is now Jan. 3rd AND MY STOVE IS STILL NOT REPAIRED. They want to send another tech out to tell me that my stove CAN'T BE REPAIRED. It would appear to me that American Home Shield does NOT want to honor their contract and replace my stove. They can't find the part and it can't be rebuilt, next stop....ATTORNEY GENERAL!!!!

My refrigerator went out, I called for service, they took my payment, heard nothing back. 48 hours later I had to call again, they told me no one serviced my area, to call a local provider and they'd take care of my. Paid for my own service, now I have to wait for another 30 days for my refund. Customer service is located overseas. Very poor service. No US customer service to call for assistance.

I've been a customer of AHS for 3 years and every experience has been bad. AHS is VERY reluctant to replace and rather repair. Monthly fee, plus service call and they still will not cover a hose. So now I have to finish my DW myself be to have it repaired cause they will not cover the drain hose and suggest I pay $75 to the technician. $65 + $125 + $110 is the coast to change the motor on my dishwasher. I could have just bought a new dishwasher for that price!!! My 2 A/C units leak being they are old. Every year they have come out to "repair' and I can't make it through an entire summer without it failing. They continue to solder and fill while I have been paying for 3 yrs a monthly fee plus a service fee every time I call. Calling into the help line is an arduous task because you have to speak to someone that you can barely understand. They've got enough of my money!!!

Mr. Appliance of Oklahoma City came out for my dryer. The tech came in a professional truck instead of just one of the side trucks. He was very professional, friendly, and knew exactly what he was doing. The issue has something to do with the other part that holds the belt and it was worn out, so he put a new one. It was quick and he was here about 40 minutes. I've had American Home Shield for about 4 years so far. I need the insurance so I don't have to worry about anything and they haven't failed me yet. If I call, they visit. I have their assurance that if anything breaks down in my house, they're gonna fix.

I recently just bought this house and I had talked to my Realtor to find out which insurance company was the best for home insurance, and he highly recommended American Home Shield. This will be my first year with AHS. I filed a claim and Standard Plumbing came out. They had great service. They were in and out. They answered any questions I had and they were very professional. They showed me where the problem was and they explained to me what they were gonna do and let me know that there was no repairing it and it needed to be replaced. Also, they explained to me why they were doing what they were doing instead of just saying, "Hey, bye," and that's it. They were very helpful.

My wife contacted American Home Shield online for our washing machine and they assigned somebody to us. However, those people never showed up. We called back and American Home Shield assigned another company to us. They called immediately that day and showed up about four days later, because they were just swamped due to the holidays. The technician was outstanding. He came out with what he needed, whatever the options were for fixing the machine, and he fixed it right then. It took him about 20 minutes.

The first time American Home Shield sent out a contractor, it was for our downstairs AC. That one had a frozen line because the relay was bad. It took the technicians a couple of visits to fix it because they had to wait for it to thaw then come back with the relay. They made it work. At the time the technicians came, it was really hot but our upstairs AC unit was working pretty well for a Florida air conditioner. Shortly thereafter, over the course of about a month, the upstairs unit just stopped working entirely. It blew but there was no Freon. We had to call AHS this time for that and the contractor they sent out took care of their business. The Freon is in there now. But now, our downstairs air conditioner doesn't work and this is the second time.

American Home Shield is good. We usually call them on the phone and when we do, they will call you right back and say that they are going to send someone out -- and they stand by their word. They are very polite. Their technicians have been very good and polite, too. They are on time, and they get the work done. National Platinum Service did a good job at fixing my kitchen stove. The guy knew what he was doing because he fixed it right away. When I had a problem with my dryer, he fixed that right away, too. Everything is working good now.

The furnace repairman diagnosed the problem as the circuit breaker on Christmas Eve, and then Kelley Brothers didn’t get out until the day after. But given the holiday, that’s excusable. They're a very good company and they came very quickly considering that it was Christmas. They replaced a circuit breaker, and the guy had it done within 20 minutes. Ian was the service technician and he was extremely courteous.

My hot water heater was leaking water out of the top. I had to completely disconnect the water from the house through the main shut-off valve because there was no cold water shut-off valve and then you all scheduled Universal Plumbing to come out, and I was without water for about five days. So, I called American Home Shield in and then they scheduled Universal Plumbing to come out. I was without water for about five days and had to wait for the contractor because they went ahead and ordered the unit in case it had to be replaced when they got here, and it did have to be replaced. So, they had the unit with them and they replaced it right then. The unit has been performing excellently since the repair. AHS l helped me out tremendously.

I submitted a claim to American Home Shield and everything was great. The Optimum Appliance Repair technician had to come out and fix my broken dishwasher that was not working. The guy did a great job.

American Home Shield went up on my bill and I didn't get any notification from them. I was paying 44 and some change on my bill and now, I'm paying 56 and 16 cents. When I called about it, they said on their record that I agreed to it, which I didn't nor I signed anything about it. Also when you sign up with them, they don't tell you anything. When it comes to heat and air, you pay $100 a month. The heating company they sent out was okay, but I ended up paying $1000 'cause I had to get a new unit. That was pretty steep. They don't pay for the anti-freeze, the Freon that goes on there and the people charge of $85 per deal.

I had a rekey done through American Home Shield and Dan’s Pro-Lock handled the request. The techs who came were very knowledgeable and efficient. They were done in two hours at most. They forgot to rekey one door though and are supposed to be coming back out. Another time, I submitted a claim to AHS for my dryer. That dryer was condemned and now, I'm getting disgusted because it's been almost two months and I’m still waiting on the new dryer. I talked to AHS yesterday and I was told that they’re waiting on the dryer to show up to whoever’s supposed to deliver it. Still, I've been pretty satisfied with AHS for the most part.

The contractors AHS sent for my AC were excellent. They found out what was wrong then they ordered the part. They installed it and everything’s working. I’m happy as a clam.

The furnace would come on but was no heat coming out of the vents. The first company came out twice because it worked for a little bit and then a couple of hours, it went back to the same thing. They were okay, but I wish they could have just fixed it. AHS sent out a different company out and they still didn't fix it. They said they had to order the part. It has been a week now and they're supposed to come back on the 7th of January.

K & S, the contractor AHS sent has to come back out next Tuesday, which would be their second time coming out. I still have a leak in the kitchen faucet and I don't know why they weren't able to resolve the issue the first time. I've had them before, and I wasn't pleased with their services. When they came out last year, their guy tried to charge me for a faucet in my restroom. I thought that in order to replace it, he was gonna charge us, but one side of the knob wasn't working. I thought it should have been included in the plumbing issue, but he stated that there would be an extra charge of $150, which I didn't agree with. I ended up going outside and getting someone else.

I wasn't getting a hot water and sent in a claim over the phone. Jim Bennett came out and did something in November, and then I came home a few weeks ago and had water in my garage. It was leaking, and I wanted a plumber out that night because I had to wound up bailing water every four hours out of my wall. But they couldn't get anybody out. So every four hours, I have to come and change buckets. The plumber came out the following morning for a second service call. They corrected that. It has been operating fine since then. Jim Bennett was outstanding both times when they came out, and they were responsive. I had a wonderful experience with American Home Shield as well.

I went online with AHS to have my dishwasher fixed and Southern Appliance came after three days. The technician was very good. There was an issue with it so they couldn't repair it. The motherboard went out on it and they had to replace the unit. It took 2 weeks to get the unit. I'm very pleased with my experiences with AHS and I would definitely keep them in mind. I recommend them to just about anybody I talk to because I was real happy how everything has turned out.

I had a plumbing claim and it went very well. The tech from Eagle Plumbing & Heating came out twice. The first time he came out, he said that it was some piece of equipment that's above the water heater. He had to replace that, and that wasn't covered by the insurance. Then about a week later, when I went downstairs, I noticed that it was leaking again. I called American Home Shield and they said that they would contact him, and he called me right away and said, "I'll be out tomorrow with a water heater." Everything worked fine. The only thing is that when the plumber came the first time and said that the piece was not gonna be covered by the warranty, he said that the warranty was supposed to call me and tell me that, but they didn't.

Our refrigerator temperature wasn’t keeping things cold. I submitted a claim to American Home Shield over the phone and the tech from Appliance Repair that they sent out was very good and very knowledgeable. I’d hire him again. So far, we’re fine since the repair.

Breakers were tripping all over the place. I called it in and the representative I talked to was awesome. The contractor came out the next day and he fixed it momentarily, but then it happened again the next day. So, he didn’t actually find the root of the problem. However, he called in for a second opinion ‘cause he kinda knew he didn’t figure it out. But it was a really freaky situation and I wasn’t disappointed in him because he was willing to say he didn’t get it right. I was still happy with everything. Everything was honestly great. I sat on hold for a long time waiting for someone to answer the phone, but it was a Saturday, a holiday, so it was not a big deal.

You have to wait forever on the line when submitting a claim with American Home Shield. But the young man who came was wonderful, personable, calm, and kind. He was the nicest kid I've ever seen. And he did a great job. I wrote down his name. I thought that if I ever call AHS again, I would request him.

I call American Home Shield for my claims and they set things up then send me a text message to let me know who’s going to be there and what the phone number for the place is. And then, the place calls me and makes an appointment. I had J & L Plumbing for my garbage disposal, and the guy who came out was awesome. He was quick, kind and personable. I also had the dishwasher fixed this morning but the technician wasn’t as personable as the other guy. Other than that, it was great.

I like that American Home Shield is always available. I also like that I can place service requests online without having to call someone. So if something happens at 10 o'clock at night, I'm not waiting till the next day to place that service request when they finally open. And while I'm sure nobody's working on it, at least it's already put into the queue and the next day, they'll call us back. So, I've been very pleased with that. If we enter the service needed during work hours, they call us to let us know that they're gonna schedule the service with the appropriate vendor. They've always been super helpful and very quick to respond to those service requests. And they're user-friendly. We are moving, and just with my service for my current location to the new location, which we'll be in next week, that was easy.

We are renewing American Home Shield and on February 2nd would be the beginning of our third year. We recently had an appliance issue and they sent Jones Family Appliance Repair out. It was for a dryer and it was the best experience I had. I put in the request on Monday early afternoon, and within an hour to two hours, I had an appointment for the next morning. They came out Tuesday morning, and they fixed it within an hour. They were close to the time they said they’d be here. And before lunch the next day, within 24 hours, our dryer was back working perfectly.

I had a water heater that went out and I submitted this claim by calling ‘cause the online wasn’t working. The rep was great and then the contractor called me the next day and set up the appointment. The guy and the installation were early. It was in and out. They got a replacement heater which was comparable. I didn’t really have a choice to which one they brought but it’s working as it should.

Our Kenmore refrigerator stopped working, both the refrigerator and the freezer side. My wife came home and there was water all over the floor. Submitting a claim was pretty quick and Sears came out pretty quickly. Sears was pretty good. Their tech said he needed to replace the compressor but because of the age of the unit, it was for up for replacement. They gave us both the buyout option and the replacement of the whole refrigerator. But my wife didn't like ay of the refrigerators that they offered so we went and got out own. I submitted the necessary paperwork about a week ago but I haven't heard back from American Home Shield.

I had an issue and Service Contractors Plumbing showed up on time, did a great job in a very short time, and solved the problem. For 12 years that I've had American Home Shield, I’ve only had to use them three times, but every time, the contractors that they've sent out have all done a great job. Everyone that I've dealt with has been professional and courteous, and has been here in a timely manner.

The technicians who came for my claim were very nice, helpful and informative. The first time, it was Marty and the second time it was another younger gentleman. Initially, the AC stopped cooling and then the heater shortly stopped heating. It was vice-versa. Apparently, the heat pump was in reverse mode. When things somehow got reversed, we noticed that the fan would kick on, even if the thermostat was completely out. On the days where it was freezing inside the house, the fan would just kick on all of a sudden and blow cold air. I thought that was gonna be fixed when the contractor came out and repaired everything. Then I put in another ticket and apparently, that was not covered. Everything was done in a timely manner though, especially the second call-out considering it was the day before New Year's Eve. I was very shocked that they came out on New Year's Day.

Northeast Appliance came out to service my dryer, which would not heat up. I submitted it online and I had no problem with it. They tried to put a new motor in it and that didn’t work, and they checked everything out. They put a new timer on it, but they could never get it to where it would heat up. After they tried that everything, they recommended that American Home Shield provide me with a new dryer. American Home Shield gave me a model that they suggested and they gave me a certain amount of money, and the model they selected was not what I wanted. I did not want a dryer with a dropdown door or with a lint screen on top. So, I was able to work through Northeast Appliance Repair as they also sell appliances, and I was able to get a brand-new dryer for less than the money that American Home Shield offered me.

My dishwasher and refrigerator claims started out on the same call. There was a buyout option for the dishwasher, but we did the replacement option for it. So the dishwasher has been replaced and the tech had come out a few times for the refrigerator. It gets ice in the bottom of the refrigerator portion. The water freezes up the drain and it’s not draining properly. The contractor was good. He’s replaced some parts and if the issue continues to happen, he has an idea for replacing another part. The issue on the refrigerator hasn't been resolved, but he’s been very prompt whenever we’ve called.

I used to call in my claims, but since it takes so long, getting put on hold, I just go online. But the one thing I don’t like about online now is that AHS automatically deducts your credit card. Before, they would do it once the repair is done. But now, it seems like they just take it automatically. Sometimes, I have to cancel the claim because I can fix it on my own, and then I have to go through trying to get the charge reversed. But it is what it is. I’ve had a repair in my primary residence that they’ve had to come out multiple times, and since I did the claim online, it looked like I was putting in a new order or a new repair, which was not the case. I just needed a follow-up. So it would be best if there was an easier way to speak to somebody.

My first claim was for my heat pump that was not working properly. I submitted the claim both by going online and calling in, and online is the easiest if it's not a complicated issue. So, Aquilla Air came out the next day and then the tech got in and took a new circuit board. The boards are already put in that afternoon, ‘cause they were out here in the area. But now, the sensor is not sensing properly as it keeps coming on and off. I would then have the new sensor part coming on Monday. They’ve been on top of it really good and they’ve done a good job so far.

I had a plumbing issue where R-MECH came out and it was a good experience. The plumber told me what he needed and I had some of the parts so he didn’t have to go elsewhere. He still needed to leave to buy something, but he was in and out generally. I've had the policy with American Home Shield for 2 years now and the claim submission process is easy. The contractors they use are really good as well.

We've been with American Home Shield for a long time, about 20 years. Our difficulty in their claims process is that we usually have to wait for days to get somebody out. This time, for a heating issue, we did not because it involved a possible carbon monoxide leak. They got somebody right away and they handled it very well. But many times, we don’t even use American Home Shield because we need something fixed right away. They need to improve how quickly they get people here. We keep AHS because we have very old furnaces. But if they want to repair them at 20 years old plus instead of replacing them, I’m gonna be very upset.

I had a problem at a rental property and AHS sent out Temperature Techs Inc. The tech fixed the problem and the tenant was happy with what he did. He responded quickly and that was the second time I've had him do work on that particular residence in the last three years. I've got AHS on my own primary residence as well and sometimes it's a little difficult dealing with them because it's a little impersonal. You don't get to really talk to anybody and you're just filing a claim online. Also, there has been instances where I've had problems with the deductible and follow-up calls on some things.

My washer was leaking. There was water in the drum one day. Sometimes, I’d wash the clothes and spin them, and they didn’t seem to spin well. And my dryer took a long time to dry. I like to call in and talk to somebody when I submit claims. It was 12/29 when I called in and the gentleman from Bay to Bay Appliance Repair came out on New Year’s eve. He looked at both of them and at the end of the day, there were a couple of things he did. He gave some tips on maintenance, which was good. And he drained this little pump in the washer. A couple days later, I started having some leaking into the drawer on the pedestal.

When I submitted the claim for my fridge, I spoke to somebody from AHS and paid my deductible. They then assigned a company, which was D&G, to the job. D&G called and made an appointment. Then when they came out, they figured out what the problem was and it was a very quick repair. Now the fridge is performing like a fridge should. It's keeping things cold and frozen. The experience met my expectations, which were reasonably high.

Our heating system was cracked on the bottom. It wasn't working properly. AHS sent JG Services and they did a good job. But I'm currently calling AHS every day for another problem. I have three properties with them, and the company assigned to me for a property never called me back. American Home Shield keeps telling me they would call me back. But the company haven't called me back. So this last instance is not very good. It's not getting the job done. The company showed up once to look at it, but I couldn't contact them. Even American Home Shield couldn't contact them. But now I called American Home Shield, explained my dilemma with them, but they're not even getting back for some reason which is very strange, because I have not had problems. It's been frustrating. Today I'm very dissatisfied, but before I was very satisfied.

My claim for my freezer went on for about 3 months but everything went well. Intertech Maintenance Group came out and they had to have a couple of things and order parts. They took a while to finish but they finished. The freezer is finally fixed and it’s working good. Everything’s resolved now. Still, American Home Shield should keep in contact since it’s better to know when their contractor is gonna come back. I had to call to let them know, so that the contractor would call us to let us know when they’re gonna come back and finish it. Other than that, I've had American Home Shield as my home warranty provider for about 7 years now, which has been a while, and I believe in the home warranty service.

I call in to American Home Shield and I tell them that I have a problem. They ask me what the problem is and I let them know. They tell me how much I’m charged for and that they would make a call to the company that would come out and do the repairs. The contractors' quality of work seems to be okay thus far. They’re very nice and kind. The only thing I have a conflict with is that every time I call, it’s $75. Right now, I’m on a fixed budget. I frown at that, but other than that, I have no complaints. The first summer, I had trouble with my air conditioning and it just so happened there was a part needed for the air conditioner. The tech had the part on the truck and he was able to fix it and I wasn’t charged. Recently the garbage disposal was leaking and the tech had to fix that. He tightened it up and it hasn’t leaked since.

I compared prices for home warranties and I can afford some of them, but AHS seems to do a good job. I've had them for about four years now. I submit my claims over the phone and their process is fine. I had a guy here from Wooley Plumbing and he did a really good job. He seemed to know what he was doing.

The main drain was clogged up. The tech from S.A.P. Home Repair put the line that they throw in there and unclogged it. Since then, everything was great.

I had a realtor friend who recommended American Home Shield because he was using them. The idea that sold me was the rekeying and a bunch of other things that come in and are involved with it. Recently, Lake Plumbing was very kind. My daughter was super interested to see what was going on and she’s four, and I had no problem with her from a safe distance. Bob, the gentleman that came in, answered questions and was very polite. He was in and out in just a few minutes.

My heat just shut off. It started pumping out just cold air. This is my first home and I’ve never done anything like this before. So, I went on the warranty thing on my email. I looked at it and I realized what it was and everything I could use. I went on the online thing and requested a service. They called me and they came out. Everything was good. It was smooth. The technicians were cool and super polite too.

Arizona Valve came out and the guy was very nice. He said, "I'mma look at this." Then he went on another call. He said, "Let me look at you and so when I'm coming back this way, I know what I need to bring." And he said, "Oh, you need a icemaker." So, he came right back and put it in the refrigerator. But for some reason, from the first day, it made ice and it continued to make ice. The icemaker arm goes up when there's ice in there but with this, the arm just comes up whenever. There may be 2 cubes in there and the arm would just come up. I contacted them back to find out what's going on and the tech is coming back on Tuesday.

The toilet and the sink of one of the bathrooms were backed up. We used the plunger on the toilet and it seemed to work for a while, but it just kept coming back so we finally called American Home Shield. NW Sundance Services came out and they’ve been really wonderful. I’ve been protected under American Home Shield since I bought my house in April. The seller said it would be really helpful for us for the first year, and it was. The house was just remodeled and there were a lot of little things that happened. I don’t know what to do about plumbing problems, so I’m gonna renew my contract when it comes up in February because AHS was so excellent.

AHS was recommended when we were relocating to Florida. We liked it so we did it up here too and we've been with them for about 2 years now. When the chain for our garage door broke, the contractor they sent provided fine service.

I’m very pleased with American Home Shield so far, except for the wait time on the phone when I call in that sometimes I have to go through. I understand sometimes I can go online and request their service and stuff like that, but most of the time, I sometimes call while I'm driving or doing another thing. I wish the amount of time that I stay on the phone for the customer service to come and help can be shorter. Other than that, I had a lot of plumbing issues back-and-forth throughout the years, and Do Rite Plumbing is the best plumber or company that I’ve dealt with since I've been with Home Shield since 2011. They're very pleasant and professional. Sometimes, there's delayed time a little bit but at least I got a courtesy call where they say that they could be here past a certain time. So, I’m really pleased with them.

The first time, Sears was very late but the tech apologized because she got rerouted by the GPS. When the problem occurred again, I took off from work and another technician was coming. I took the whole day off of work and lost money. I didn't get a call until 12 o’clock to tell me that the technician was not coming. I was very upset because I took off and nobody called to let me know that they weren’t coming. I know I’m in a rural area, but having to take off of work and having a window frame from 8:00 to 5:00 could be a little better. They could have kept in touch with me about the timeframe. I could have left work or gotten somebody else to go to my house, like I did this time, to wait for them. But I didn’t have that opportunity. That wasn’t given to me. But the tech Christine has been very professional. She apologized and did what she had to do. Plus American Home Shield said they would give me a free service.

I have five properties with American Home Shield. It seems a decent price and I have not had any issues when I needed something done. I put it on the internet and Home Shield has somebody the next day. The contractor would contact me. So, I've been happy so far. I've only used them a few times, but they were there when I needed them. That's more important than anything else. Our recent claim worked great. E & A Mechanical, Inc told me they were coming in. They gave me a time, then they showed up on time. They did the work and left. The tech fixed the issue and in the way he was supposed to. It was all good.

We've had American Home Shield for 12 years and we've had a lot of different companies come out for a lot of different things but they are first class. They are very responsive. You get someone when you call their office and if they’re checking on something, they call you back. They come when they're supposed to come out to the house. They send you a text message ahead of time and tell you their technician is coming, and it comes with his picture, so that when he gets to the door, you've had an upfront notice of who is gonna be at your home. He's also got a shirt on with identification.

Submitting a claim with AHS was very easy. The technician that came out for the plumbing was very professional. He explained it all to me and he got everything installed very quickly. I was prepared for it to take an hour but he did it in about 25 minutes. It was perfect.

The contractor for the AC unit was very professional. I got emails through text as to when they would arrive and sent the text 20 to 30 minutes before he came. He did the same thing the following day. It took a couple of days because they didn't have the part. The work was done and I’m very pleased. I’ve been with American Home Shield for four years and I haven’t found the reason to move the program. I have an outdoor kitchen and I had a plumber come out a couple of years ago. The faucet should have been covered but, apparently, I didn't read enough of the fine print to find out that outdoor kitchens were not covered. But that has been the only issue with AHS and part of the blame was on my end not indicating it was an outdoor kitchen.