American Home Shield Reviews

My claim with AHS for an appliance issue went very well. I was really happy with the gentleman from Sears. He was a nice man and he informed us right away that the problem was the safety feature in our stove. We had the brochure on it and we read it but we did not see that safety feature. I was very satisfied because it was Thanksgiving time and my stove had gone out, and all it was was a matter of knowing how to reset it and it wasn't in the literature that we had. It had like a child lock on it and we weren't aware of that. And it has never happened before in the stove. But he explained to us that that was all that was, and he just reset it, and everything was fine. He resolved the problem in two and a half seconds. We've had our AHS warranty for 35 years. It's a good security feeling to know that we have a back-up plan if we can't repair something or take care of an issue ourselves.

My heat wasn't working so I submitted a request over the phone and the representative took the information. Jazz Aire called me immediately and came right out. They were excellent and everything was repaired the same day. However, I have found American Home Shield not to be the best. I'm also considering not renewing the contract. I had an issue with my refrigerator and they couldn't locate the part that they wanted to get, so they had to take my refrigerator down for 2 or three 3 weeks. Of course, one can't do without a refrigerator. And instead of offering me a new refrigerator which I'm supposed to have repaired or replaced, AHS offered me $300.

There was a time when I had an issue with my garbage disposal. It wouldn't power up or spin. I called in a claim to AHS and asked them if there was any warranty on it. They explained that the warranty on it was only for three months. They sent Loftis Home Improvements and within 24 hours, they contacted me to set up an appointment. When they came, they found that my wife had a teaspoon that was wedged in the disposal. They fished it out, mangled up and afterward, the disposal worked. I found them to be one of the best plumbers that I've ever had come out to my house. I'm very happy with them.

Home Shield is very good and helpful and their crew is very patient. I filed a claim for rekeying and it was pretty good. The technician scheduled a time that fits my schedule. He was quick and the job was well-done.

SWAT Plumbing showed up when they said they were gonna be here. Once they got here, they assessed the situation and took care of it in a timely fashion. We also discussed the issue. They were great. They knew exactly what they were doing. American Home Shield's people were very professional and very nice. Every time I've dealt with American Home Shield, it’s been a pretty pleasant experience. Usually, I do my claims by phone, and everything’s good. AHS has been satisfying.

We contacted American Home Shield and they contacted the contractor. From then on, it was between us and the contractor, so it all worked out smoothly. There was a little bit of confusion on some of the parts for the master bedroom spa but it got fixed and I was satisfied. I’m happy that it's working now. The technician was very nice and helped us out. He was in contact with us and let us know that the part was on the way or if there were any delays, so it was good. He explained what was wrong, checked everything out and made sure everything was in working order 100% before he left.

1st American Plumbing repaired my problem and the guy was very professional. He showed me exactly what was going on before he repaired it and he resolved it in about 30 minutes. I was very satisfied with the time frame but I’ve had problems with it before. I have had the home warranty for almost 20 years and I’ve been satisfied up until this year. I’ve had some incidents this year that I wasn’t too pleased about. Prior to that, everything has been acceptable. They could improve on the scheduling. When I have an emergency situation, they could work with me and try to get contractors that work on the weekend or after hours.

I filed a service request to American Home Shield for a dishwasher that had no power. I did it online and the website said, “Someone’s gonna contact you shortly,” and they did. The tech from Active Appliance Services that came out was friendly and he fixed the problem. Since then, the dishwasher has been doing great. It was an easy and painless experience.

It was very easy to submit a claim. The contractors have been great. Everything went really well with our dishwasher claim. The contractor came out and fixed it right away and left. For our refrigerator claim, the only problem was that it seemed like it took forever for them to be able to come out and take a look at it and do the repair. They weren’t able to fix it. We had to wait for the part, and then they couldn’t come out for another week. That kinda sucked. Yesterday was when they finally fixed it. We were out of fridge for probably three weeks. It would have been nice to have a faster service. Other than that, they were professional when they came.

I had a leak in my hot water heater. There was a little puddle of water outside so I called a plumber and then realized I have AHS. So then I called Home Shield and they hooked me up with ASAP Plumbing. The only problem was it took four days for them to come fix it. I joked with the guy, “Hey, if you’re As Soon as Possible, why did it take you four days to get here?” He answered, "Normally, we would come right away the next day, but you happened to catch us right at New Year’s.” But once he came it only took him 30 minutes to fix the heater, and he was gone. It was quick. He knew exactly what it was. I was very satisfied.

I'd call AHS and tell them what was wrong and they would get somebody to come out and repair it. They sent out Lake Area for the dryer and I was kinda upset because they had to get the part. It took a week, but other than that, everything was fine.

I've had American Home Shield for 16 years and every time I've called them, they come. Their electricians have to be prepared and they have to bring a ladder for work. With my plumbing claim, everything went fine. The guy from Gatorsburg Plumbing came in and did what he was supposed to do. Then he cleaned up and he left.

I've been with AHS for four years, but before Katrina, I was with them for 20 years. I like the idea that when I call them, they already have a list of companies to choose from and that they have already checked the companies out. Over the years, I’ve mostly had good contractors and some bad ones. Most of the time, my complaint is that they don’t come out or they may not come out soon enough. But lately, I’ve been getting appointments within the week. However, it sometimes takes a little while to get the part in. And a couple of times, I had a problem where they were waiting on the contractor to submit the paperwork to them.

Submitting claims to AHS has been straightforward. However, there was a time when I had a problem with my dishwasher and it was a nightmare. The contractor AHS sent didn't have an idea. More recently, our garage door stopped working and we submitted a claim to AHS. They sent Ace’s Garage Door Repair and Installation out and the tech who came had good knowledge. He had the right idea what was going on. There was an issue with the motherboard and he explained that to me that he had to order a part and that the repair was gonna take some time. He called me back like he promised, came back and fixed it. He was very professional and I was quite happy with him. Everything went smoothly.

I wasn't very happy with my heating claim. As soon as the heater got to its temperature, instead of recycling and turning back on to get to the same degree that we set it, it wouldn’t go back on. The guy from Everyday Heating had to come out three times and was rude. He was cocky with me and we had a few words. When we were in the basement and I started talking to him, he said, “This is gonna take a little bit. You don’t have to stand over me.” Although I went along with him, I thought that this is my house and I’ll stand wherever I want. He was here for only 10 minutes and out the door, he went. I sat here for another three days without heat, to get him back. When he came back in, he said that we gotta do this and that. I said that I didn't care what he had to do, just get some heat back in the house.

PLM Appliance has been here for four times on the same issues with the refrigerator. I need to talk to somebody, but I am not sure how to do it because every time I have called, I only end up talking to somebody who says, "Yes. We'll have PLM Appliance come out." Those guys were good and they did a nice job, but they couldn't solve this problem and they have worked on it for three months already. They are hamstrung because they've tried everything they can try and it's not solving the problem.

American Home Shield has been wonderful. I was with them for 10 years. I left them, and I came back like two years ago. They have been wonderful. They sent Safe Cali Plumbing for my garbage disposal, my sink, and my kitchen and also for the toilet in my master bedroom. The disposal wasn't working, and the contractor came and he fixed it. There's a reboot button that he pushed, and something was stuck in it. In the bathroom, the toilet wouldn't flush properly, so he replaced that. Then there was a valve at the bottom of the toilet that was stuck, so in case of emergency, I couldn't turn it on and off, and he replaced that. He was really professional and very helpful. I called American Home Shield to submit a claim and the person on the phone was very accommodating. They usually say the contractors are gonna call you within 24 hours. With this claim, they called two hours later.

I would caution anyone from purchasing this warranty. We cancelled our within the first 30 days. We put in for 3 service requests. Rekeying - we paid $100.00 deductible, locksmith came. He was lovely and did his job and then asked for the remaining balance of $59.00. He said they pay up to $100.00. I paid the $100.00? I spent 2 hours on hold trying to get an answer about that. Second service request was for plumber. 8 days later still no appointment so I called them. They said they have no plumbers in my area but would "eventually" find someone. We have a leak and no hot water, not a good answer. At this point we decided to cancel as we are still within our 30 days. This process was terrible, I was put on hold over 6 times and transferred 5 times. I am still waiting for my $670.00 from agreement and $200.00 from deductibles they accepted and did no work on. Think twice before buying this warranty!

My fridge stopped working. The contractor that came out was great. They told me what was wrong and how long it would take to get the part. It was a very good experience. I’m moving and I will buy American Home Shield again.

I used AHS several times a year and I’ve always had good service with them. When I first got it, I would call and make a claim. But now, it’s easy online. I just go to the website and put in the information. They’ve saved me tons of money over the year. I bought an older home, so I made sure I had a home warranty and it paid for itself almost every year on various different things. Recently, I had an HTG claim. From the time I submitted my work order through American Home Shield, Reep’s got ahold of me. They came out, looked, and identified the problem. I had to wait a few days for a part to come in. They came and installed a new unit and it was done. It was wonderful and smooth.

My washing machine wouldn’t turn to wash the clothes. I also had a problem with my dishwasher because it was acting up -- sometimes it worked and sometimes it would not. I forgot what the contractor said the piece was on the washing machine, and then he went to work on the dishwasher, did something, and then everything was working good. Both of the issues were on one ticket. American Home Shield's customer service does good, and everything seems good, too. I don’t like the wait time people to come out, but this last trip was a lot faster.

I love American Home Shield. They could add some stuff for coverage and make customers have more, but they are doing good. I had a dryer claim and they sent All Valley Appliances. Everything’s okay. The tech was professional. He came in and fixed the issue.

My shower was clogged and Prime Plumbing Services did an excellent job. I've had American Home Shield for about two and a half years. They’ve helped me with other issues. I did appreciate the fact that they first connected me with a company that really didn’t have great ratings, and I told them I really wasn’t satisfied with them after I did my research, and then they assigned a new company to send out. And that was the people that came out to fix my shower. So, I appreciate AHS taking that extra step. The people that they’ve sent out have been very helpful. I haven't been dissatisfied with the people that come out to service my home.

The guy from Standard Plumbing was very professional, on time and he fixed all my issues. They were wonderful, but I still have one standing claim with AHS right now. The guy’s taking forever to come and fix it. I talked about my refrigerator, and the rep told me I had to submit another claim, which I think is unacceptable. Especially due to the fact the guy they asked to do the work took all the information down and said just because he came out already, I had to do another claim. He didn't finish anything yet and I didn’t understand why I had to do another claim for that particular item. I want to see that improved.

I’m always happy with American Home Shield. I’ve been with them for a long time and they’re the best so far. If I can get online, I'll first submit the claim online. We had an outlet inside that went out and Certified Electrical was super fast and was very good at it. Their technician came in less than a day and he was great. He explained everything to me and he did the job. He told me exactly what was going on and it worked perfectly. The switch that he put in there burned out again, so he had to come back and put a new one in. It’s under warranty for life so if anything goes wrong, they’ll come back out for free. That was pretty good.

The first claim that I requested from American Home Shield took at least two days to get an appointment and get things fixed. It was a little frustrating because the house is an Airbnb so if I have guests, I want things fixed ASAP. If there is one person that cannot do it, maybe there’s another provider that can do it quicker. But the second claim was all perfect. I got a text right away from the contractor after I put the claim to AHS on the computer. He told me that he had some time that afternoon and he came the same day, fixed it and everything worked well. So, he was great. Having the coverage with AHS gives me peace of mind.

Some of AHS' vendors are not the greatest in the world. I've had some issues with some of their plumbers and air conditioning people who have come out. Those guys didn't know what they were doing. My house flooded not too long after the last major plumber that I had came out. All my floors had to be replaced. That time, there was a leak in my kitchen faucet and he shut the water off to my kitchen for two weeks supposedly to order a new faucet. Originally, I thought that the leak was coming from the overflow from the air conditioning as that is a problem that I've had to have addressed multiple times.

I found submitting with AHS online to usually be easier. When we had a refrigerator replaced because they couldn’t replace the parts, it went easily. They gave me a website with recommendations that were comparable to the refrigerator that I had. I could’ve chosen from any one of those or have them send me a check, up to a certain amount, or submitted a receipt for one purchased locally. I chose to go with the one online because they had one for a price that I couldn’t beat locally. For our heating claim, Eagles HVAC came out. I was not here when they did, but my husband was. He said the contractor was professional and all business. We had no heat on our upper floor and had nothing on our thermostat upstairs. The contractor was able to repair it in one day. There was a breaker or fuse blown upstairs and a couple of other things that he fixed.

I called American Home Shield to service the heating unit that wasn’t heating and Coastal Comfort Solutions came out. The technicians were very professional, they came in a very timely manner, and they knew what they were doing. They were able to repair it on their first visit and everything is now working perfectly.

The AC unit was running nonstop in the winter. I made a claim to American Home Shield over the phone. They sent A Johnson Heating & Cooling within two or three days, but it was right over Christmas. I don’t think he was 100% sure what the problem was. He said that he thinks some wires were touching, but everything is working okay since the repair.

I had a problem in the waste disposal of the sink. There was a faucet that needed to be tightened in the master, and Lindsey Company was here in less than 20 minutes. That was the second time I have had that contractor and they have been great. Any time I’ve used American Home Shield, they have been great. There was, however, one time I needed them that I couldn’t use them because the AC contractor that they had allotted to me didn’t know anything about my particular type of AC unit.

We had Home Shield a few years ago but we dropped them for several years because they irritated me with not covering things that should have been covered. We took them back up again when we moved into this home. And even here, I've had them come out multiple times for something that should have been fixed the first time, and it wasn't.

I submitted a claim for a plumbing issue to AHS and went through an easy process. They sent Choice Plumbing and Heating and the techs from there were super efficient and helpful. They met my expectations. That time, the water was cut in a J-pipe and I didn't realize there were such pipes for the pipe coming out of the basement floor. The plumber flushed water through it and there was no backup. There was no problem and the issue was just inexperience on my part.

Super Air came out to service the heater that doesn't work. They fixed it and it worked for a couple of days, and then it stopped working. They came back and it started working again. They checked it out and said that they had to change another part. They said they ordered the parts, but they have not come back yet and it has been more than a week already. The contractors that came out were good. They came on time and they did what they were supposed to do.

I thought the hot tub was broken because all of a sudden, it just drained all the water out of it. Mountain View Pool & Spa came out and everything went fine. It ended up not being a problem. All it was was a loose connection. The tech was great and very helpful. I also had a water heater claim. And other than American Home Shield taking a month to get the right replacement water heater, everything went fine with the installation and the company that put it in. Luckily, our house has multiple water heaters. So, it wasn’t a huge inconvenience.

We're very happy and satisfied.

We didn't have any heat and have called a different company. The contractor said that we needed a whole heating system. They got us on last time with our air conditioning unit upstairs, which was $9,000, and I didn't believe them. And then, I remembered I have American Home Shield. Submitting a claim with AHS was so easy. I called them and they sent Wilson out who said that we didn't need a whole new system. That was good news for us. Wilson HVAC was very good about what they did and even talked to my husband about it. Whatever they did, they fixed it. And I was really glad that it worked so well so that I can go on my Facebook page and say that it worked 'cause some friends of mine are the ones who told me about American Home Shield.

I had a problem with the ice maker. It was freezing the ice cube tray into a solid block. So the contractor replaced a couple parts and it was fine for about two weeks. But now, I’m having the same problem again and American Home Shield sent a different company and they need to order two more parts. They are waiting for American Home Shield to approve the parts and then they would order them, and then they would come and replace them. But the contractors were very professional.

I had just purchased the home and in the process of moving in and hooking up the washer, my toilets were backing up into my showers. I called American Home Shield, they sent somebody out, he snaked a line from the outside and the problem went away. I also called them for my air conditioning, and there was a whole lot of confusion as to who was showing up and when. It was almost like they weren’t in communication with the vendor. In discussing things with the HVAC company, the issues that I have are not covered by Home Shield. It has more to do with the original design and the lack of airflow and stuff that American Home Shield has nothing to do with.

We had a plumbing leak and a running toilet. AHS sent someone to check the leak. They weren't able to fix it because it wasn't covered under our home warranty, but they fixed the toilet. I did the claims online, and I don't think it could have been much easier. The contractor called me and set up the appointment. They were on time, polite and professional. It was really easy and everyone was very accommodating. I was really happy. It was the first time I had made a claim, and it went really smoothly.

I used to have problems with American Home Shield, but I don’t have any problems with them now since I have the direct people. Before I’d gotten in touch with a higher authority, my experience was really bad that I was on the verge of cancelling and going to another company. My neighbor gave me another company to go with because I pay maybe 2000 a year for insurance on my rental property and they send you these people that ain’t experienced. And then, when you call to complain about them and ask for a supervisor, they won’t share any information. So, I had to dig deep to get in touch with the right people who I need to place complaints to.

Three month saga. Bottom line I still don’t have a replaced disposal, have paid a fee twice and currently have standing water in my sink and a disposal that won’t work and has been failed for 3 months. Three months ago placed request. I told their “customer service specialist” the kitchen sink wasn’t draining, that I wasn’t sure why and that I thought it could be blocked or the garbage disposal could be the issue. Emphasis on “I don’t know”.

Sigmond Plumbing came out for a plumbing issue and everything went fine. They were courteous, prompt, and professional. They did their job and I didn’t have any problem with them. The one that owned the house prior to me got me American Home Shield and I was definitely satisfied. So, I picked it up and this year is gonna be 3 years that I own the home.

American Home Shield is awesome. They sent A & B Electric Service and a guy came out. My pool pump was making noise. He did a check on everything from the fuse box, all the way to the other part of the house. Then he told me, "I think I need to prime this." I was standing there and he primed it, and when he turned it back on, there was no noise. I just started laughing because I knew better myself. But I've dealt with those guys for at least five different times and they've always been good. American Home Shield has a good thing with me, and I'm gonna stick with them for as long as I own my property. I purchased this home 11 years ago, and I've been with them since then.

The claim for the heater was initially called in to American Home Shield on December 11th and the contractor, Best Care, has been out at least five times for a month. They ordered a part that was too big so Best Care couldn’t really do anything to fix the issue. They reimbursed me the 17.85 when I was gonna bring it up to code. The issue still stands and the heater is not fixed. I just want a new unit and it's pretty much on me.

We had electrical issues. On the front porch, one of the lights wasn't working properly and then another outside light, and then in our upstairs bathroom, a light was just turning on by itself. The service provided by the contractor when he came out was great. He did everything he came out to do. He was very professional and everything that he did worked fine.

The claim for the AC unit took a while. But the guy who came out was very professional and very nice. There was a miscommunication between him and the technicians who had ordered the part, and when they received it, it wasn’t programmed, so he had to take it back. He had to remove it from the unit, take it back, get it redone again, and then come back. So it took a little longer than expected, but it’s working fine. The heat is working. I haven’t had any issues since.

I submitted an AC claim to American Home Shield over the phone. The reps I dealt with were great. They gave me a window as to when to expect the contractors out, which they fulfilled. World Class AC came out and they were excellent. Since then, everything has been 100% working. It was good a good experience:

I had lots of issues with the fridge, and they were the second warranty company to come out, but they realized that it wasn’t able to be fixed. Instead of keep throwing parts at it, they’re making it right, and they’re replacing it. They’re covering it, and I’m just paying the difference. So we got a new fridge ordered. They were really good. The tech was really good. He was real knowledgeable and he knew what to do. Everything has been great. AHS always calls you, appointments are set up quick, and somebody is usually out within a few days. I call AHS when I have a claim. It's the easiest way because then they know by your zip code who you are, and it pulls it up right away, versus if you go online, then you’ve got to type in the number.

We've got three different AHS policies, two rental properties of our own. Before Christmas vacation, we reported our washer. It worked to our advantage that we weren't waiting for an extended period for the parts to come in. We were gone, not letting clothes pile up, so it was fine. When we returned, we got the notification that they would be back. My husband said the two technicians that came and did the repair were very professional, nice and quick.

One of the plumbing pipes broke and I had a leak in my kitchen ceiling. I went online and followed the steps to submit a claim. The website was very useful and they gave me an expectation. After I submitted the claim, I got an email that said I was gonna get contacted by the assigned vendor within 48 hours. The tech came and he was really friendly. He explained everything to me and he even gave me some tips about plumbing. He replaced the pipe and fixed the issue. It was a good service.

AHS could improve their customer service by bringing jobs back to America. I know when I called AHS I wasn’t talking to some Indians. But other than that, American Home Shield is great and we've had them for 4 or 5 years at this point. They helped us with our freezer that wasn’t making any ice. Then, when we were washing and as the washer was turning, it sounded like its basin was gonna fly out. We already had a guy out to check our freezer and he heard it. He said, “Oh, my god. What the heck is that noise?” And then he was like, “That’s broken.” So, of course, I called American Home Shield and Searle's Appliance came out and was awesome. The tech declared my washer dead so I got a new washer. Also, I got a new dishwasher ‘cause my dishwasher had died. And, the indicator light of my stove wouldn’t come off and so something had broken on my switches. It’s like when it rained, it poured. So, I have no complaints whatsoever.

I made a request online to American Home Shield. They gave me the phone number and name of the contractor. This time, Beyer Appliance Services was sent to do service and they arrived within a week. The techs who came did an excellent job. They diagnosed the issue and replaced a part. Overall, AHS has been helpful. It takes a while to call for customer support via telephone but submitting claims online has been pretty easy.

I’ve only had one claim for an ice maker and refrigerator. And the first contractor that was sent out by American Home Shield told me he couldn’t repair it and that it was a manufacturer’s defect. So I called the manufacturer and they told me of course it could be fixed. They gave me the name of someone that they work with, and I called them and they said they could repair it. So then I contacted American Home Shield a second time and I said the first contractor appears to have been incorrect. I told them the whole story and then they sent a different company out who repaired it and did a good job.

Our furnace wasn't staying on and it wasn't keeping the temperature so I'd have to shut it off and turn it back on. Then it would come back on but it was doing the same thing over and over. It would kick on, kick off and then it wouldn't come back on. The contractor said it's dusty and dirty and it was something he had to clean. They have fixed it and everything's working now. We never know though 'cause the furnace is really old so we wanted to make sure. He said we have 60 days to call him back if we're having problems with it. He was great and he explained everything to my husband. Also, we have another claim with Home Shield and it's okay too. Everything's good now.

The technician from S Electric Contractors called my cell and let me know that he was coming as well as the direction and where he was coming from. He let me know when he was gonna get closer. He inquired about what was the problem, diagnosed it, went in and took care of everything. He said it was fixed and if I had any more concerns, to let him know, and he left.

There was grease buildup in my dishwasher one time and I submitted a claim to AHS for it. Water was running onto the floor and I was concerned that the issue was something with the pump. Reliable Appliance Repair was sent and the tech from there was able to diagnose it. I've been putting a little Drano or Clorox into the drain system of the sink and so far, I haven't been having any problems. I'm pleased with the service of AHS and its contractor.

I bought American Home Shield policy for my parents. When we had a claim for the air condition where they had to replace the entire compressor and the unit inside, they reimbursed us for the compressor. But when they put in the unit upstairs, they were trying to fit pipes that didn't go together. There was a water leak that resulted in damages that they had to pay us for. We also had another AC unit upstairs in my parents’ house where the guy looked at it and said, “It looks like it’s old.” And then he went outside and didn't open it. He just came in and said, “A rat chewed through your wires. That’s what's wrong with it.”

I’ve been protected with American Home Shield since I got the house in June. I liked what services they had to offer in comparison to other packages that weren’t as inclusive. One time, my washing machine wouldn’t work so I booked a service request through their platform, and it gave me the confirmation that I’d receive a scheduled appointment within 24 hours, but it didn’t give me when the scheduled appointment would be. The gentleman from Fort Bend Appliance Repair who came out was awesome, very professional and quick. He showed me what the issue was. There was a clog, so he unclogged the part of the washing machine and put it back together. And then, he ensured that the machine worked afterwards, which it did. It was an easy and painless experience, and I would use them again.

My heating and air conditioner was gone. We had to turn the gas off to keep carbon monoxide from getting in my house. I called American Home Shield on December 17th and May Heating & Air came out and looked on the 19th. The tech who came was very good. We got cold waiting for the heat to come on, but they knew what they were doing and they did a great job. They then agreed and bought a new heating and air conditioning unit, which was installed on the 27th of December.

I filed a claim to American Home Shield for a dryer and the reps I spoke with were good. They got what I needed done in a prompt manner. The tech from K C Appliance Repair that came out was great. Everything was done very satisfactorily - the timing, manner, getting it done. It was done quickly too. I didn't have to wait a long time.

Our washing machine's pump went out. It wouldn’t fill properly. I called American Home Shield, and two different people came out. An older guy did the evaluation of what it was, and then a younger fellow did the actual repair. Both seemed skilled at what they were doing. They replaced parts and it works. They did well.

There was a leak around the pool pump. I made the claim over the phone and the contractor that they sent out was good. The tech had to come back out, but the claim was taken care of the same day. I didn't have any issues.

I had a motion-sensitive Moen faucet that had lost its motion-sensitive ability and would just run on time. I submitted a claim to AHS online and I was given an update via email. Once I got connected with their contractor, Fix It Services, their rep updated me personally. The tech who came diagnosed the problem and helped us fix it without significant cost to us. Being with AHS has been an excellent experience.

AHS charged me 75 dollars to send a contractor - the contractor looked at the issue and told me that they basically cannot work on the issue or fix it, since it would not be covered by AHS. So basically you pay the policy premium to AHS hoping that when an unknown issue pops up, you will have the coverage. Instead, AHS charges you $75 (on top of your annual premium) for someone to come in and tell you that they cannot really resolve the issue because AHS would not cover it. Isn't it complete fraud on AHS part? I am never buying any policy from this company.

I had a wiring problem in my home, which was covered under my contract and I was assured by the CSR that it was as well. The serviceman showed up, did no work, and I was still charged $100, and I still have the same issue as before, except now I am unable to turn on ANY of the lights in my hallway. After arguing with the warranty company they said any fault in the wiring caused by a service provider (duh, wires don't sprout out of thin air), they will not cover it. You could burn your money for heat, to get more use out of it than this company will provide you. Avoid them at all costs if you want actual customer service.

I recently had American home shield as my home warranty. I live in Florida and on Christmas my air-conditioning decided to not work. It was very hot I could not get someone to come in here for about a week and then after that I kept getting hung up on the phones after. Finally they sent someone here. This was the third time somebody came for this air-conditioning and they constantly told me I needed Freon. They kept avoiding to replace this unit. All they keep doing is trying to put a Band-Aid on it. I have two little kids that I’m bringing up and my mom who is 91 and they were no help to me so then I was canceled. Before I was canceled in reimbursed I ended up putting in a brand new unit and had to pay out of my pocket. So I don’t see what’s the sense of having a home warranty if they’re not going to honor the product that was broken and needed to be replaced. They did nothing for me. Thank you and have a blessed day

When Price Right came out, they did a tremendous job on this order. They did good. When I call and I need service, American Home Shield's contractors always come out and take care of the problem. I've had a problem with my sink before. The contractor came out and replaced the new sink that I had with no problem. I also had them come out to take care of my dryer, and everything has been working in good condition. The dishwasher has been working good, too. I tell people to get AHS. It's worth it.

My wife and I finally decided to get a Home warranty. We chose American Home Shield because of the ratings. Everything was fine until I had to make a claim for a repair. ((Prior to calling them I had called another company out to inspect the garage door opener. He did a total inspection and said I needed to have the motor replaced.)) So I called and tell them I need to make a claim for my garage door opener. They took their 100.00 and then sent someone out. They sent me a message who would be coming out. The first time I had to cancel them coming out because I had to work overtime. So they set up another appointment. Then I got a call from the company on the day of the appointment telling me that they cannot have someone come out because they didn't have anyone to come look at my garage door opener. So I figured ok make another appointment.

Both water heaters were leaking, we had water come down through the ceiling, leaving the ceiling a mess. So along with the rusty water ceiling damage, we have video of the water leaking from tops of both heaters, along with heavy corrosion around connection into heaters. We shut the water off and called Home Shield. The plumbers came out and couldn't find 'evidence of a leak'. We explained that it has been leaking, and showed them all the evidence we have. They said they still couldn't do anything unless it was actually pouring out.

My ice maker just quit making ice so I went online and filed a claim to American Home Shield. It said that within 24 hours the contractor would either be here or be contacted. Long Lane Home Services came out and brought me a brand-new ice maker, put it in and left. And within 24 hours, I still had no ice. I called them back and they came back out with another new unit. They put it in and made sure it was filling, and that one worked fine. They went the extra mile to make sure I was happy. They did a super job and they're customer-oriented.

I called American Home Shield regarding my leak in the sink in my master bedroom and they sent out a gentleman from K&S Plumbing Services. The tech was an hour and a half late but K&S kept in touch with me and let me know that the tech was on his way. The tech was nice and he repaired my sink. But then, I thought he would put in new PVC. Instead, he put a stopgap where the leak was. Still, my sink has been working fine. Everyone at AHS has been prompt and they make sure I'm in touch so I know where the maintenance man is coming from and when he would be at my place.

Home Shield provided for me for one year with the previous owner of my house. They sent me Choice Plumbing to fix the house before I bought it and they didn't do a great job. They didn't fix the issue on the first time, but they are not bad. Then recently, I filed for a claim and the experience was very nice. Choice Plumbing was very good. But I also have a reservation for them because I'm not sure whether they addressed the problems properly. Still, they were timely and they didn't do a horrible job.

I had let time get away from me when the guy from MJS Mechanical Service was coming out. They had a 10-minute window where they’d call but I had my phone on silent and I didn’t hear him. I had already been without heat for two days. He said he’ll have to cancel. I was pretty emotional about it. The thought of going without heat for another day just tore me up. He ended up calling me back and saying that he was able to work me in, even though it was in policy that they didn’t do that. I was very pleased with that. Then, he came back two more times in the next couple of days. The heater’s been working great ever since. I haven’t had a problem with it. The company should keep that guy around. Moreso, AHS should keep using that company to contract to.

The guy from A-1 Quality Care changed a couple of parts and cleaned something off and the heater is working well. He was good. He explained what he was doing and what the problem was as he was working on it and fixing it. I enjoy having American Home Shield. I'm glad to have it because it's only served me as a benefit since I've had it. As far as submitting a claim, I just call and tell them what's wrong and they tell me who's gonna come. It's pretty easy. I wish they would have covered my water line. That was a big chunk out last year. But everything's been cool.

American Home Shield sent Schmitty's Pool Tech, and they did a great job. They checked the filters, and the issue was something relatively minor which was good.

Southwinds Electric was sent by American Home Shield for the claim I filed on a GFI outlet. The wires were crossed on it. The guy who came out was pretty much on time, really personable, explained all the situations and then swapped out the actual GFI outlet. It was a pretty easy fix. It's also easy to submit claims with AHS. And I haven’t had any problems with the deductibles or any type of the servers that are actually doing the service. I wouldn’t mind seeing a more expanded list with them, but everything has been going good.

For close to 20 years, we've been with American Home Shield and I like the ease of picking up the phone and calling them when I have an issue. I do not have to worry about spending hundreds of dollars, which is done upfront in order to pay for the privilege of having American Home Shield. For the most part, it’s been smooth. What I don’t like is, there was one time in particular where it took weeks to get something taken care of. It was a toilet issue and it was a big deal. Sometimes, it’s not that easy to get someone on a repair as fast as we would like. So, the communication could be improved. We also had one situation where we had a little bit of a misunderstanding. We thought something was covered and they said it wasn’t, and then they sent someone back saying, “It was covered.” Still, the contractors have been overall good. Precision Door Services came out for the garage door in a recent claim and everything went smoothly.

My fridge was making a really loud buzzing noise and American Home Shield has been out once, and they couldn't really find anything. And then it started doing it again, so I re-called them. If a claim is bit more complicated, I'd rather call so I can explain it more fully. But I like using online too. The first call, they were fine. They came out very quickly. I had other claims and it has always been just fine. And this is just one time that AHS indicated that they'd call me within 24 hours, and they haven't called me yet to come back out.

The tech who comes from Cambridge Plumbing and Drain Cleaning Co, Darryl, has been wonderful. He is one of the reasons that we re-upped with Home Shield. When we have a problem it costs at least $75 per and with him, we've never had to have a second call. He's honest, straightforward and on time. He did a great job handling our plumbing claim and fixed something that didn't have to be fixed.

I like the overall service of AHS who I've been with for two years now. Mostly everybody I know has American Home Shield. I know there’s a couple of others out there but American Home Shield stands above the rest. The electric claim went well. The contractor resolved the issue without any hiccups and in 45 minutes. I was very satisfied with that time frame. But I would maybe like to be able to choose my own technician from word of mouth companies for whatever particular reason.

Submitting the claim for my heating was a very easy process. When I called them, the contractor was there the next day. The fan was shot and the fuses from the fan being bad, they were blowing the fuses and the heat won't come on. Hospitality Heating did a very professional and excellent job. I'd recommend them to anyone.

The gentleman from Patriot Plumbing checked the hot water heater and said that something was tripping a breaker, which I have no knowledge of what was going on. He fixed everything and left. But two days later, exactly the same thing went on. I tried getting ahold of them. Then I tried calling American Home Shield and they supposedly sent Patriot Plumbing an email. I called them on a Friday and never received any response. Thursday of the following week, Patriot Plumbing came back and the same gentleman checked all the electronics again, and he said he didn’t seem to see anything wrong. I told him it trips the breaker every day. So he turned around and he replaced two thermostats. Since then, we’ve had plenty of hot water.

Submitting a claim to AHS was very easy. When I called the reps guided me through the process and I was referred to Bill's Appliance & Video. The technician from there who came to service my claim was very personable. He showed up on time, got right to the issue with my refrigerator and figured it out. I've been really impressed with my first claim with AHS. I will definitely refer AHS and Bill's to people.

The guy from Ace’s Garage Door was very informative, very nice, and respectful. I had an electrical claim and when he got here, it was working. So, I’m thinking, when I pushed it, I must have not held it down completely. And so, I paid $75 to have him come out and it was working. I’ve had several claims with AHS since I’ve moved in. I had the garage door claim, the washer and dryer claim, and two different plumbers came out.

We took advantage of getting the locks replaced for whatever the offer was with a new home deal. American Home Shield said that we could get up to five locks rekeyed and the guy from Dan’s ProLock did fine. We're now working on a drain issue. Something with one of the pipes burst and the plumbing guy is working on fixing it. He had to go a certain way through and we would have to pay out of pocket for the tile. Once that’s done, he can get access to the thing. So, it’s a multi-day process ‘cause of that. But they did promise they would get it done soon.

American Home Shield's claims process was easy and their response was very prompt. I've had bad experience with some contractors that they've sent out, but lately, it has been better. They should have better follow-ups though because they assign a contractor very quickly, but then the contractor doesn’t reach out to me very timely. So, we always have to proactively reach out to get anything done. But overall, American Home Shield's service has been good.

I had a claim on my dishwasher and the technician sent out by American Home Shield was good. He made sure things were done thoroughly and he took the extra step to troubleshoot and investigate some things that may not have been faulty per se. He looked to ensure that I won’t be calling them back later to have them repairing it again. He was really skilled and knowledgeable. They were on time when they said things would be done, when they would show up to start repair. American Home Shield have been positive. I haven’t had many negative interactions and when there was, they were willing to come to the table to help find a solution that was amicable for both them and me.

I have a 42-year-old dryer. I have never had anyone come over to my house to fix it except for one time and that was because I had my credit card in my pocket and it was making this clicking sound. The contractor charged $50 to come over to take it out. He also had to go back and order a part. He came back a couple of days later and fixed it. Majority of my appliances have been that old. In the last year with American Shield, I had an old stove. At that time, it was about 34 years old and they replaced it because the company doesn't make the parts anymore. Even the company has been dissolved. So when the guy came over and fixed the dryer, I was more than happy because I didn't want to have to buy a new one. I was jumping for joy. I was excited. He did a wonderful job and I’d highly recommend him. Although I was told that if I have a motor problem, he won't be able to help me.

I had a plumbing issue and I was surprised AHS didn’t go with somebody that’s been here in Rowlett for over 50 years. But the claim went all right. The guy who came was telling the very young one what to do. Immediately he knew a part needed to be replaced and they replaced it really quick. They were checking to see that thing was running, but they didn’t realize when they left that it would leak. I didn’t know as well until it started coming out from underneath the sink. And so we had to have them again, and they sent someone else out. He must have known it was a PVC pipe because he came in with it. He was in and out, 15 minutes, and fixed the leak.

I always file my claims online and a contractor would contacts, and usually they come within 24 hours. I like that the contractors didn't call, they text messaged me, which I prefer, especially because I was at work. I asked if they could come a little earlier. Even they didn't have an appointment window open at that time, the guy did make it work to come earlier. So it was good. It's our third year with AHS, and it's a good peace of mind to know that if anything breaks, big or small, the most it's gonna cost me is $100 for the deductible.

Submitting a claim online is easier to do on my own time and I don't have to worry about other phone calls coming in or getting interrupted. When I filed a claim for the furnace, it didn't take more than two days for Majestic to come out. I dealt with the owner and the technician, who were both very professional. They had to put a new furnace in.

The contract is confusing with regard to gas fireplaces. The contract specifically excludes "Fireplace, grain, pellet, coal, or wood heating units (even if only source of heating)." Gas fireplaces are not listed as excluded; however, the company verbally advises that they are not covered???

Furnace manifold inop in October 2019. It's January 2020 and still no heat. They ignored the technician they sent's recommendation on the replacement part, ordered the incorrect/incompatible unit anyway. Still do not have the part required for my furnace to operate and the technician stated he could have had it within a day or two. I have no clue what is going on with my status right now. Customer service constantly gives the run around about status. Last time I talked to a CSR, they told me not to call back and that they would get back to me when they had an update. Meanwhile, we're cold. Stay away from this company!

We bought an older home and without knowing how well it was cared for we wanted the piece of mind that a home warranty 'should' give. We decided on AHS because of their name recognition and also reviews. I've now noticed that on their website they have only great reviews, hmmmm! I've also found other sites have great reviews, but I am unable to leave a review, wondering if those reviews are pulled from their website? So, when I signed up, I wanted 'bumper to bumper' coverage. I did indeed ask all the right questions on being covered, and paid for the annual fee. Last week we called AHS for a weird sound our furnace was making. They sent out a company that I know scams people, and I had had 1st hand experience with this company trying to scam me. This was a really bad first impression for AHS, having a contract with a shady HVAC company.

First plumber came out and inspected the house and had heard the water leak. He advised me that he need to go through my kitchen in order to fix the leak. In the contract it states that customer must provide access, which in fact I did. I showed the plumber that I had a crawl space. Plumber saw it and said that it was too small for home. However not to worry, he'll report this to American Home Shield.

The dryer wouldn't heat up and there were some other issues with the roller. Jeff's Appliance came out, diagnosed the issue, ordered the parts, and then came back. Communication was good and they were easy to deal with. The issue was resolved and everything was fantastic. I've renewed my policy and keeping it is convenient.

911 Locksmith Services come out to rekey our locks. It was a new home purchase, but all the locks were different, and we wanted them all to be the same. The guy was quiet, and he did his job. He was excellent. I got the six keys, which was all we needed. He also replaced the lock on the gate, which had a lock and he couldn't make it work. So, he went all the way back to his office, picked up a new lock, brought it back and fixed it. I was just so impressed with his competence. I also had an oven experience where Dill Appliance came out to check it out and the tech determined that it was too old. When he called the factory, there were no parts. So he determined that we had to replace it.

The water was running through the toilet constantly. Then, that stopped, and there was no water at all. The guy from Circa Mechanical came out and did fantastic. From the time I put in the claim to getting someone there was a little bit challenging. The first day, the guy was supposed to come out between 12:00 and 5:00. It was 8 o’clock in the evening before I got a call, and I couldn’t take the person at that point. But the person that they sent out on the second day was fantastic. I just wish I get a quicker response time from the vendor that AHS contracts with, and then have them follow through with the time frame when they said they're gonna be there. I've been with American Home Shield for 16 years. I'm trying to save myself potentially high expense if something goes out and it saved me some money, so I kept them.

When I moved into the house, the faucet leaked constantly and you couldn’t turn it off. I was losing quite a lot of water so, the contractor had to fix it so that it wouldn’t leak. I was given the name of the company, American Home Shield and I called their number. At first, I had a lot of trouble because something had gone wrong. American Home Shield didn’t receive the money that the real estate company was supposed to send them so, it was a big hassle. I got that straightened out and then, AHS called the plumbing company. The plumber showed up and fixed it but it took them a while to get the right part to fix it, so he had to come back. Getting the money to AHS from the real estate company was a little bit difficult but other than that, the experience was okay. They got the job done, which was what I needed.

My experience with my heating claim with AHS wasn't very good. They don't pay what they should. I can't see why I have to pay all that crap to them. They said I gotta pay $2,000 to get anything done. I don't have $2,000 as I wouldn't be carrying insurance if I had that money.

We've been with American Home Shield for about eight years and have been very pleased with the contractors. However, when my husband called our most recent claim in, AHS sent somebody out but it wasn't covered. The contractor came out, charged us $75 and told us that we were not covered. We had to pay for the repair out of pocket. AHS needs to tell you what's covered and what’s not before they send somebody out.

My dishwasher would not drain and it was just filling up and the water was staying there. We thought that maybe there was a clog so we took the little filter thing out, and we put it back in, and it still wouldn’t drain. So, I went online to file the claim and then somebody sent me a text and let me know when to expect the contractor out. Quality Appliance Solutions fixed the problem and we had great interactions. We also don’t have any more problems. I've had my AHS contract for 3 years already and I've referred 3 people since I got it.

We had a heating claim where J&J Mechanical came out and they were great. The tech was right on time, came right in, got to work, fixed the problem, and explained everything he did. The unit was in the attic so he had to go up in there and because he knew it was for my son, he took pictures of what he fixed and brought the pictures down and showed me. He was very good. We got American Home Shield when my husband bought the house and have had it for 4 months now. We're still in the processing stage of buying a house, and we told our realtor that we wanted American Home Shield when they got as far as paying for a home warranty.

I had a few outlets that stopped working and I tried to reset the breaker but it wasn’t getting it back on line. I wanted help to get it restored so I filed a claim and someone from Electrical Service Professionals was sent out. The electrician was very professional and seemed to be very knowledgeable. He got the issue resolved quickly. Also, he kept me informed throughout on what happened, which I found very helpful. He said there was a loose wiring on one of the switches, close to that area, so he had to go into the wall and tighten it and that fixed it. It’s been great since then and I was really satisfied with the service that I received.

AHS sent A Water Solutions and they were the first few contractors that I had here. They were pretty good. They came right in and said, “We’ll fix it,” and they did. They put in a new water heater and everything was fine. And when the garage door didn’t work AHS sent someone and he was quick. The first claim was done over the phone, and then the second one I did online. That was really convenient. It’s easy for me to get online and go through the steps and it’s done.

I like the security that I feel that American Home Shield has my back if anything was to go wrong, which there are a lot of potentials here in this older home. I’m in my third year with them and the quality against its cost has been good. They replaced my dishwasher a couple of years ago without much hesitation when it was needed. As long as the annual price stays at a comparable price, I’ll be very happy. I had a leaky pipe under the sink and the claim went fine but I would have liked a call ahead on the first go-around coming out because my husband was in the shower when they knocked on the door and they left, and we had to reschedule. They came back out the next day so it wasn’t a huge issue. They also gave us an hour window, so whether they were coming right at 9:00 or at 10:00 in the morning was the big difference. The pipe was rusting in a way and they had to cut it and put a new plastic pipe on.

The customer service representatives over the phone were good when I called for my furnace that wasn’t working. I was sent a text message within 30 minutes that gave the time when the tech would arrive. I like that and it gives me a heads up. AirMax Heating and Cooling was the assigned contractor and the tech called to say how far out he was. He was very professional. He had to come twice ‘cause the first time he came, what he did didn’t work. When he came back out again, put on a part, and then I had to have a new thermostat. My heat’s coming on now, so that’s great.

My air conditioner quit working and I was told that I needed a new one. If I had AHS at the time, they would have fixed it and it would have been fine. A year later, the compressor went out and it wasn't under warranty, so I had to pay another $1,000 for that. So, it was sad that I didn't have AHS before, but I've got it in my condo and my house. Lately, it seems like they've gotten a whole lot better, too. Submitting a claim with them used to be unbelievable. You'd call and wait 45 minutes to get through to anybody at American Home Shield. But with the last two claims I had, my experience have been really good. When I called them, they answered right away and that's really important. Also, the people they sent out have done what they said they would.

My heater wasn't working. I went online to submit a claim and then someone from Fletcher's Refrigeration was out the next day. He was great and the appliance has been performing excellently since the repair.

BB Lewis went to fix the water flow in the master bathroom. I made the claim at American Home Shield online and the tech came within a couple of days. Everything seems to be working well now.

I had an issue with a logic board that was in my furnace and it happened over a weekend, so it took much time. But it was within 48 hours from when I submitted the claim online. The contractor was very professional and respectful, to the extent of wearing those little kind of bootie things that go over the work boots to keep from soiling your floor. Since the repair, the logic board is working, which is the most important thing and it still is, so we’re in a good spot. I'm very satisfied. I'm gonna be renewing my annual policy with AHS and potentially adding additional coverage. I’m very happy with the level of coverage and the speedy response to help resolve the issue.

Everything went very well with my heating claim. The man who came was very clean, extremely knowledgeable and quite professional. He was also very efficient with my time and his. He knew exactly what the problem was and diagnosed it quickly. Moreover, he replaced the part quickly and I had heat within an hour of him being here. He made sure that everything worked before he left. This was probably the best service that I’ve had from AHS. Sometimes, they’ll send people out who aren’t as efficient, professional and courteous, but this contractor was perfect.

AHS's online claims process is relatively easy, but sometimes, the options aren’t always exactly what you need to choose. You have to submit the claim, call them and tell them what’s going on. On a Friday morning, I found out about a clogged sewer system. I put the claim in with AHS and the first company called me to set the schedule up, but they couldn’t get out there until Monday, which was not acceptable. I called AHS back and they called somebody else and got it resolved. Whitney Holdings came out and took care of the issue. It was a relatively easy fix. It was just a matter of having somebody available to take care of it that day

Someone comes out to my home fast when I submit claims. It’s usually within a couple days. There was a stoppage and instant hot water, and Thomas Brothers was sent out. I had a professional and very nice interaction with the guy and he had to come back twice ‘cause he had to order the instant hot water. So, once that came in, he was in and out within a couple hours. I appreciate the promptness of the contractors, and American Home Shield just seem to really care and they take care of their customers.

I've been with AHS for three months now and I was referred to them by my realtor. Recently, I had a plumbing issue with the garbage disposal where there was a leak. I called in a claim and once I told them the issue, AHS linked me up with High Priority Plumbing & Service, Inc.. And the tech came out the next day which was pretty quick. It was around the holidays, too, so that was good. Once he saw what the issue was, he fixed it. I think he had seen that kind of issue before and he was gone in about an hour or so. So far, I haven't had any issue, so he fixed the problem.

Our hot water heater was broken. It was leaking from the heater itself. Thankfully, all the water is in the pan. B-N-K Plumbing came out and everything went well. The plumber was great and friendly. We needed to get a new water heater and it ended up taking a week. We also had someone from Sears come out for the washer and dryer, and the stove. That claim went fine too, although it would have been nice if they replaced the washer and dryer because they’re 20 years old and on their last legs. But they did their job fine. It just took a lot longer.

The contractor came and saw two appliances, my dishwasher and my washing machine. This is their third visit for the dishwasher, which was stuck on one cycle and the entire circuit board was replaced. Not too long after they did it, it went back to being stuck on one cycle and the washer was not getting water. There was something inside the washing machine keeping that from happening, but he had the part and fixed it quickly.

I looked at the reviews and the reviews for AHS were pretty good. So, I signed up with them and I have them since October of last year. Recently, I had multiple issues with my heating and AHS assigned All South Air Systems to come out. The process went pretty smoothly and the guy told me to call him if anything was wrong and he'd comeback. That was exactly what he did and everything was resolved over a span of three days.

I recently had the lock to my home rekeyed and everything went perfect. The tech came out on the same day and he gave us the amount that the service comes with, and then we purchased an extra one.

I did the claim online and the website was very user-friendly. I got an email, and then I got a call right after that. The valve in my water heater was leaking, and the tech that came for it was fine. But I decided to sell my home and I had an inspection, and there’s a couple of other things wrong with it. I wish they would’ve said something while they were here ‘cause now I have to pay for another service call.

My daughter would see water bubbles in her bathroom if I were to shower in my bathroom. What made it worse was she used the bathroom and it stopped up completely and wouldn’t go down. Nothing was working. It ended up being my septic tank switch got flicked, and I didn’t know anything about it. All the tech did was, seeing that it was blocking up, tick the switch back on. He was prompt and he went through all the checks, and he said he was sure that was the only thing. Then he flushed the toilets and told me to come in the showers to ensure that nothing was still blocking it. He stayed ‘til that got done, and everything has been fine since.

I had problems with my radiator, problems with my boiler and several things with American Home Shield. They fixed everything but they didn't check all the radiators. I had to pay somebody again yesterday to come and fix it. I shouldn't have to pay for jobs individually. But that's what I'm doing. I called the company itself. They told me it would cost me $148 for them to come back out here and look at a radiator. And that was the same company that AHS covered. I thought they would be nice enough to come back out here and look at it on their own because they want my business. But they told me no. They said, "Before we even come in your house, it's $148." So they were telling if there was something wrong with the radiator it would cost me $300. So what am I paying American Home Shield for?

I filed a claim to American Home Shield on a Saturday or Sunday for an issue with a refrigerator. And then, A&R Services contacted me and said they couldn’t come out Monday, so they came out that Tuesday and everything was repaired the same day. The younger guy was very nice, professional and courteous. But the older guy might be ready to retire. He left a few pieces of trash like it didn’t matter to him and it’s around the holidays. Granted there was a lot of stuff in the house, not to mention the refrigerator broke, so I was using a college dorm refrigerator for everything that I couldn’t. And I did have a deep freezer. But I’m also working on something and he just sat right where I was seating because he had to figure out something. I don’t know if I could come in someone’s home and do that.

We just bought a house and we had the house inspected, and the dishwasher worked fine. But we had all the floors refinished, and the oak floors totally refinished. First time we ran the dish machine we found out there was a flood all over the kitchen floor. It warped the brand new floors that we put in. We called AHS and a young lady answered and was very good. They sent Basic Appliance Repair.

I had a toilet issue, where the handle broke, and I called to put the request in for the service. They automatically charge your card on file for the visit. And then a man called within an hour. When the contractor came out, it was very quick and professional. It went fine. But over the year, we’ve had some claims made where they did not cover the full replacement of an item, and that should be explained better. You still have to come out of pocket for cost. They wait too long to replace items versus repair items. They repaired something for me for five times before they finally replaced it, which was a lot of waste of time and money.

The furnace wasn't heating. It wasn't working and I reported the claim online at 5:00 in the morning. Then I called at 9:00. Applied Air already had the paperwork and they came at 11:00. So that was super fast. The technician was on time too. He was young but very professional. It was great working with him. He had the motor he had to replace on hand so he switched it and the furnace was working in half an hour.

Two guys from Moreno Plumbing showed up for my plumbing issue and they’re very prepared and personable. They explained everything that they were doing and I’m not an easy person to deal with ‘cause I’m always asking questions but they were very patient. They made sure the problem was fixed and they also told me that if anything happens within the next 24 to 48 hours, then I could let them know so they would come right back out. That’s the second time I’ve dealt with the same people from Moreno Plumbing and they’re very nice people.

AHS sent Loyalty Home Services to fix a faucet that wasn’t working properly. I had two faucet handles. One was leaking and one I couldn’t turn at all. And then they did something with one of the toilets. I didn’t have any problems with anybody or anything. It went beautifully. I love it. The contractor was very informative. I’m not used to living in a condo and I had told him that I was gonna try to turn off the water myself and maybe take the faucet off but I realized that in a condo like mine, you cannot turn your water off underneath the sink, and he was explaining to me why. He had to go down to his truck to get another part, but he was right back up and everything went fine.

I had AHS for two years then I cancelled for a few months because I thought I didn't need the warranty. But then, I got really worried without having it and felt protected with it, so I decided it was worth the cost to bring it back. Recently, I had an electrical issue and they sent out the techs from MaeDae Electric. When they came out here, they were pretty prompt and fixed the issue. However, the ceiling fan that they fixed in my guest room stopped working completely after they worked on it. I tried contacting them and they told me to contact American Home Shield. It's been a week and half since they came out and I haven't been able to get a hold of American Home Shield.

Handy Randy was really good, very knowledgeable. Randy himself came out here after American Home Shield sent another company that said they couldn't work on our type of refrigerator. They should’ve asked for our model number and that would have told them. The other tech said he couldn't work on a closed refrigeration unit. So, I was very unhappy because it's very hard to deal without a refrigerator and we had spoiled food, and the house smelled terrible. We had been out of town. This was a disaster for us so I called American Home Shield and said, "We need somebody here quickly." Within two days, Handy Randy came, and within an hour, he had it fixed. It's working perfectly now.

I've had Home Shield since last summer. I called up them up when I was having trouble with the ice maker and talked to somebody live. The company that came out, Gulfstar Services, Inc, did a good job. They were great and there were no issues with them at all. The ice maker has been excellent since.

American Home Shield sent Kelly Brother’s Electric for our claim on the dryer. I ended up melting a three-phase plug that the dryer goes into. And the plug got stuck in there and it wasn’t good, and so I had to call an electrician to fix that. Luckily, he had the part on the truck and he swapped it out. And so then, it worked again. I said, “Okay, fine. Don’t need a new dryer, just need the plug.” The contractor was fine.

My garbage disposal wouldn’t work and I filed a claim online with AHS. The contractor they sent was good. But with the most recent one, Russell Electric, it hasn’t been a good experience. It’s the third time I had them come out here for a bathroom fan, and the people that come out are not nice and are very abrupt. I’ve never liked the electrician that they use.

American Home Shield reimbursed me for the service call and apologized. Everything is good.

Everything I’ve had to call American Home Shield for has been taken care of and I have no problems. The last thing that I had done was have my washing machine checked. It would fill with water and then wouldn’t rotate or turn off. It wouldn’t do anything. We had to unplug it. Affordable Appliance Repair came out and the guy had to replace a pump. But he didn’t have one and had he to order it. He explained that it was gonna take him a couple of days. It took about six days and the washing machine is fine now.

I've been with American Home Shield for two and a half years, and I normally submit claims to them over the phone. I like that they get someone out quickly most of the time and we know what the cost is gonna be upfront. We’ve had to call them three or four times and so far, they've been good. Everything went well about my claim with Oak Valley Appliance. My husband mainly dealt with them when they came and he said that they did a very good job. We didn’t have to call them back.

Samsung 9600 washer broke. 45 days and 4 service calls from THREE different AHS repair companies they tell me it’s a manufacturer's defect and not covered. REALLY I would have just bought a new machine. I called Samsung even though it was 6 months out of warranty. They agreed to fix it free. Took the man 10 minutes and it’s fixed. Call AHS to get my $75 back and was told no. Never had an issue before but this was total incompetence on their part. I’m very dissatisfied with AHS. Shame on them. The part that fixed it cost $125. Unreal.

In early December we submitted a service claim for our dishwasher. On Dec. 31 a technician came to our house and stated it was toast and needed to just be replaced but he was required to submit a full report and repair costs to AHS. We called AHS on 1/3 since we had not heard anything. They promised a update before 1/6. We didn't hear anything again so we called on 1/7. They had messed up and had not submitted the claims. So again on 1/10 we called again because we had not been updated. They said they approved a repair and that parts would arrive to the repair tech by 1/13 and they promised to give us a call by then. Again -NO CALL.

Wanted to get an update on the status of my dishwasher repair and found out they never sent an email to get approval for my repair 1 week later. They then guaranteed they would call me in 2 days to give me an update. 5 days later no phone call and after sitting on hold for 30 minutes, guaranteed again they would give me a call within 4 days to let me know if the part required was coming. 6 days later, still no call. After another round of sitting on hold, found out they never ordered the part and still don't have an estimated time of when the part is going to be fixed. We're almost a month into the ordeal and have no idea when it will be resolved.

My Air conditioning unit stopped working. I PAID the $100.00 fee for their repair service to come out 2 weeks later. The tech told me it would cost ME $1000.00 to recharge the unit and Home Shield would only pay $100.00 of the $1000.00 and it would be @300.00 to repair the unit. I told them I could get it recharged for about @300.00 so just do the repair and I'll take care of the rest. They said no they cant do that which is fine. I told American Home shield to just pay me the $300.00 plus the $100.00 for the recharge and I'll do the repair with a reputable A.C Company. They offered me $100.00. The same $100.00 I already paid them for their Tech to come and tell me they won't fix it unless I pay the $1000.00. What a SCAM. I had my A.C. repaired and recharged myself for $300.00. And haven't received a penny after they left without AC and heat for two weeks.

I had a leak in my bathroom and I called Home Shield because I wanted Lexus Plumbing to come out. They solved the problem. I've had such success with them. When we find a good contractor, I kinda have to call my claim in. Sometimes that can take over an hour. But calling in the claim is the kind of thing where I need confirmation that I'm going to get who I need. I've been with Home Shield for so long that I know what I'm gonna get. I was a little surprised by the water heater cost. But I've heard that that wasn't their strength. So I ended up pretty much having to buy a new water heater. But on the other hand, the air conditioning part is kinda why I got involved anyway, because they have been able to fix my air conditioner to keep them working. And that's important when you have an older house.

I only submit claims over the phone and I haven’t had any issues with the Home Shield representatives so far. There was something wrong with one of the burners where I put the hot plates and Silver Star Appliances was sent out. The person was good and the appliance is working now. American Home Shield has been a good service so far for all the times that I’ve used them.

When I make a claim, I call in, telling them what the problem is, and then they assign me someone. The company that they assign me to calls me and accepts my claim for them to come out and look at my issue. The first time I had to have someone come out for my AC was not a very good one. The guy packed up and walked off because he had been here for two hours and couldn't give my husband an answer as to what the problem was, and he was continuously on his phone. I called and reported that and told American Home Shield that I never wanted to see them again. My husband has had their protection plan for a long time already, and when we got married, he suggested that we do it for our other home. I was then reluctant to do it, and so you could imagine the taste in my mouth after that first guy who came out.

I have insurance on both of my first home, which I already sold, and my current home at the same time. I've been with American Home Shield for going on 20 years already, which is a long time. I have recommended them to friends and some of them have actually got the service too. But sometimes, the Home Shield people working as the operators have a communication problem and it's hard to understand them. Their English is not that good, so that can be a challenge. Also, they sometimes may not have a sense of urgency when I have a major problem at home, especially when it’s hard to get people out. It's sometimes frustrating when dealing with them. But overall, I’m not disappointed with them and I can deal with what’s going on so I would still recommend them to someone.

We had an issue with a furnace earlier in the year, and that was mostly out of my pocket. I wish there was a broader range of what's covered. When American Home Shield says the furnace, they just mean the actual furnace itself. We had a lot of piping that had to be replaced, and none of that was covered. I was out $1,500, and the furnace was only about $600. That was a little disappointing. Recently Mr. Clean Drain Plumbing had to replace the wax seal on a toilet upstairs in our house. The tech was very professional and helpful, and there are no more leaks now.

The water heater was no longer making the water hot. A-English came out, diagnosed it and fixed it. The technician was very informative and patient with me. And he got it going for a couple of days until he could get the heater, but he said it probably wouldn’t last, and it didn’t. But the water was getting warm. It just wasn’t getting hot anymore. He said that was what would happen, and he tried to get the heater as quickly as possible, and he did. With the new unit, so far, so good. It’s left on warm, which means we have to run it a little bit longer before it gets hot. But that’s actually the safer part. It was what they recommended -- to stay on warm.

The warranty that I was using was so expensive and I decided on getting one from American Home Shield. A couple of months ago, the contractor fixed the furnace but the last ones who came for the plumbing issue were great. They had to clean out the main drain and then they fixed the shower in the other bathroom. They were quick, efficient and very good. The next time I need plumbing, I’d ask for this company to come.

Shenandoah Appliance Plumbing & Electric have absolutely been awesome. They’ve responded immediately and they’ve been able to schedule within 24 hours whenever I talked to them. As a matter of fact, the last time they called me, I asked if they could come that day and they said, "Yes, we’ll be there.” They’ve been awesome. The tech came out, did what he could, got a part and fixed it. We just moved into this house and I've only had American Home Shield for a month. Their claims process was easy. It was all online. But every time I’ve tried to call customer service, I’d get the runaround. I either get ported to a number that doesn’t go anywhere and it rings and rings and it eventually hangs up on me, or I get told that I have to wait and I’ll get a call in three days. It has been disappointing. So far, the appliance has been fixed, but I also did the rekey service over a month ago now, and I’ve been waiting for my reimbursement since then.