American Home Shield Reviews

The refrigerator and part of my house had leaked real bad. It's an old refrigerator, it looks like crap, but it's been working great. I thought the compressor was bad. A previous business called Quality Appliance Repair came out and the tech said there was nothing he could do. He took some pictures. He wanted to get off. It was before New Year's. He didn't do anything because he said the compressor is hot. A tech from Holiday Business Group came to check out the compressor, but he didn't replace the compressor. He just put something on there. I don't know what it was exactly, but it was about three or four inches long, round cylinder. He said that it was magic because the new refrigerators today have it and the older ones like this one do not. He said it will protect my compressor plus it will make it work again, and it did.

When I submitted a claim with AHS, the contractor was here the next day at 10:30. He was very helpful and explained what was going on and how I could improve the performance of the dishwasher. I prefer to wash by hand and he told me what I should do to make sure that the motor stays effective. So once a week, I run it. AHS is very efficient and I would recommend it.

We're on our third month with American Home Shield and I’m very happy with them. I was left open before but now I feel protected. My oven was intermittently heating and we were going to use it on Christmas Day. It was fine one day and then the next day, it gets under 350. We didn’t know what was going on, so I called Home Shield and the representative I dealt with was very good, courteous, and polite. I was told immediately who was coming out and what time to expect them. Then, a gentleman from Axis Appliance Repair was here exactly on the time that was told me. He looked over everything then said that it was the igniter. It’s a gas stove but with an electronic igniter. He replaced it and he knew what he was doing. He was also nice and courteous. I was really happy with him. Since he was out, I haven't had a bit of a problem. I love it.

My friend that lives with me was trying to clean the oven, and when she pushed the self-cleaning thing and then turned the knob over and something didn’t go. Also, the microwave didn't work and the first guy that came out fixed it. American Home Shield is good, except for paying $75 every time they have someone come out. The microwave and the oven were on the same party so I shouldn’t have to pay $75 for each. Each time that you have a need, if they’re separate, you have to pay $75.

It’s been eight years with American Home Shield and I have no problem with the customer service representatives when I call in to submit a claim. I have a washer that's not spinning and it took a few days for AJ's Appliance Repair to come because the holidays were in there. But the guy who came was very nice and they’re gonna have to order some parts.

My dryer was broken and I couldn’t do my clothes well. I filed a claim to American Home Shield and they sent out Three Boys Appliance Repair. The claim was fine but I waited three days for them. That seems a little long and then they had to order the parts. They were always nice, but they were overbooked.

We’re new to American Home Shield and when we called, we were well taken care of. Amtec Services called and set up an appointment, and they were here on time. It was a late Saturday afternoon right after Christmas and they did what was required, and followed up the following day to make sure the ice maker still worked. Everything's good. It was perfect. I was impressed. We had a different home warranty last year which came when we bought the house. We were very disappointed in them and that was why we changed to American Home Shield, and so far, so good. That one visit was very successful. Hopefully, we never need them again. But if we do, hopefully the experience will be the same.

The tech who came for my heating problem was very professional and taught me something. I had a little bit of confusion about what kind of heating system I had. I told him it was electric and it was electric and gas. He explained to me that part of it does the air conditioning and part of it does the heater. He replaced the thermostat. I also had to have somebody come for a ceiling fan and an electrical switch that wasn't working. The company that AHS sent out was also excellent and very prompt. It was a very good experience and I’m quite happy with them.

I just got American Home Shield this year and all seemed very efficient. I was very pleased with the service. I told them the problem and within the same day, they got back to me with the service people and they were here the next day. South Belt AC & Heating came out, found some problems and fixed it, and everything's working fine.

A & R Complete came out on Thanksgiving Day and the gentleman looked at the heater. He didn't have a motor with him, so he put a lot of oil on it and that should hold it like that. He said if anything happens, to give him a call. We called him back when the heater wasn't continuing getting heat, and we told him what happened. He said there was nothing wrong. He said, "The only thing you gotta do is wait for it to go out completely,” then he'd know what to do. But right now, it's working. Overall, we've been with American Home Shield for quite a while and we'd recommend them, which we always do.

We’ve been AHS' customers for 20 years, since we bought the house that we’re living in and I’ve never had any issues with them at all. The rep from Redeemed Heating, Cooling & Ductwork Cleaning was in and out in less than 30 minutes to fix my refrigerator's ice maker. But I have just refiled with American Home Shield because the problem wasn't fixed. AHS contacted Redeemed. Then, Redeemed called me within 10 minutes of getting the claim. So now, I have an appointment for Thursday afternoon this week.

Cambridge Plumbing & Drain Cleaning came out for a plumbing issue and they did very well. They replaced my garbage disposal and everything is working correctly. The guy that came out was very professional and he did a good job. I'm a homeowner and anything could happen. It's just reasonable and convenient to have American Home Shield. That way, I don't have to go out to look for a plumber. I can just call and they can send somebody over. And so far, American Home Shield has been very efficient.

I have a friend that has American Home Shield. I've been there a couple of times when people came by because we worked at her house. So, I've seen the process in action and I know how it works. What their contractors do is they come, they inspect, and then, they get a price point, "Okay, do we fix or do we replace?" Then they let you know and then they do whichever is the one they decide. Three weeks ago, I filed a claim to American Home Shield for the first time and they sent out National Platinum Service. The tech who came out was there for 10 minutes, looked at my range and left. He said that they had put the paperwork in and I hadn't heard back from them.

AHS's customer service rep was awesome when I called for my refrigerator. Also, I really like the guy from Sears who came. The refrigerator quit working and the compressor was going out. It had to be replaced and it took about seven days to get the new one. I got it the day before Christmas eve, which helped me out.

Water was leaking out of the bottom of my hot water heater. It was all over my floor and damaging my hardwood floors. I called American Home Shield, gave them my contract number, and interacting with their claims representative was very good. It was in the middle of the night and I was very pleasantly surprised that there was an actual person who spoke to me and got it all taken care of very quickly. Also, it was an emergency and they sent someone out fairly quickly. Sewer & Drain Services came out the next day. They were very professional and very available by phone. They would call and keep me in the loop about when they're coming. I'm totally satisfied with the service I got and since then, everything has been performing perfectly.

I had some electrical issues with some lights in my house. I submitted a service request online through the AHS website and it was fine, I’ve used it before. I was given the option to either call the contractor myself and set up an appointment, or I could wait for them to call me. And I called them. #1 R&R Electric Allstar was perfect. Everything has been great now. I've been protected with American Home Shield since I bought the house in April. I’ve worked in realty and they’re the best ones that I like to work with. I would not own a house without it and I’ve referred them to several of my friends.

Ambition Plumbing & Drain Services came out for a plumbing issue that I filed with American Home Shield and everything went very well with this claim. My son was the one that was there and met up with them. He said they were very prompt, they took care of the problems, and they were very professional. The issue was fixed and it has been fine since then. So far, I've had American Home Shield for seven years and I've got several properties with them. They're good about taking care of things immediately when we call and we've been very pleased with the contractors that came out.

The repairman who came for my oven was excellent. It wasn't working, but he replaced some parts and fixed it.

I submitted a claim online and the company called Plumbers took about four days to come out ‘cause they were backlogged. But when the guy finally came to check the water heater, he was very knowledgeable and polite. The water heater is still not back up and running ‘cause it has a leak and it's under warranty, so I had to go file a claim with the water heater company. And now, they’re scheduled to come back out on Friday and do the exchange. I’ve been using American Home Shield since 2012 and it has been a lot of positive experience, so we keep using them. Outside of having to wait for the repair, but there’s only so many plumbers, and it’s like trying to get somebody to fix your AC in the summertime.

Everything went awesome with my dishwasher. It was not an emergency, but unfortunately, it happened on Christmas Eve. However, I didn’t expect them to call me at 7 AM the next day. My mind went with the understanding that they have to order and the part needs to be replaced, which may take a week. I thought, “Please, god, make it for three days, not more than five days,” but it worked right away. He went to his car, grabbed something and then replaced the motor.

The AC wasn’t heating. We would turn it on and it wouldn’t push any hot air. I submitted a claim online and their website was not very user-friendly, because it didn’t provide enough choices. It just says, “AC,” and it doesn’t say, “It’s a heating, it’s a cooling, it’s something else.” So you really have no choice. It used to be a bit better before, but not now. There aren’t enough choices for a client to say, “This is what I think it might be wrong,” or a space where you can write the information. That might be helpful.

I went with American Home Shield because my air conditioner is old and American Home Shield can replace the whole thing if something goes wrong with it, rather than just fixing it. If they can’t fix it, then they replace it. And that’s a very expensive item to replace, so I thought I’d rather pay a little extra for their fee than have that problem.

S & S Appliance came out for the heater element on the dryer. They replaced it and it’s working now. Someone came out just a couple of days after I submitted a claim online. My only concern was they had to come out twice. They came out the first time to look at it, and since I had already said that it looked like it was the heater element, I expected them to have brought something with them just to be on the safe side and knock it out in one shot. But he came out and said, “It’s the heating element.” And then he rescheduled another one which was a week later. And so, I had to schedule time away from work to make sure that I was there for that. The tech was fine though. He was very professional, knew what he was doing and made sure everything was cleaned up afterwards. I would definitely use American Home Shield again. I also have them for my other house that I have.

We just bought this house back in August of last year and we got American Home Shield as our home warranty for repairs. We saw it on TV and we called them and they picked up right on. They didn’t give us any problems when we made a claim. I followed American Home Shield’s system online and did it that way. The process was great as well as the guy who came out for the garbage disposal. It came apart on the inside and the guy from Hers & His Plumbing assessed the situation and replaced it. He was in and out quickly.

We’ve had very good experiences in using Home Shield. A month ago, our drain in the kitchen got clogged then the pipes broke and the water all started coming through. The technicians that they sent out were great. It was taken care of in one day.

I have two faucets and they were leaking -- one outside and one on the bathtub on the second floor. The guy from The Lindsay Company was very nice, timely, and professional, and he did a good job. The faucet on the second floor was a very tough one because it was the original and he couldn't pull it out the first time. So, he told me, "I'm gonna order a part because I have to break this. So, a couple of days I would be here." And he did. So, when he came back, it wasn't that difficult. He cut the old one. He did what he promised he would do and in the time he promised me to do it. I have been with American Home Shield for years. I started with them when I was living in California long time ago. When I moved to a new home in Texas 15 years ago, I went back to American Home Shield because I had very good experience with them in the past. It used to be a lot cheaper in the early 90s, but that is okay.

American Home Shield has taken care of everything I’ve had so far this year. I filed a claim for an electrical issue because a plug burned up. The process was pretty easy. They assigned Hopwood Electric for the claim and they called about a day later then worked the visit into my schedule. It was about three days after I called that they were out there and that wasn’t because they were dragging their feet. That’s when it worked for me. The guy who came out was great and he replaced the plug.

The microwave wasn’t working and I sent in a claim by email because that was the only way to get it done. Then I got a call from the contractor, Astro Services. But American Home Shield wasn’t any help. I had to file everything online. I couldn’t speak to anybody by phone. You can’t reach anyone because they don’t have anyone in the US. I couldn’t get through to anybody. Astro Services was great but the person they sent out couldn’t speak English.

So far, the contractors that American Home Shield have sent out have been very knowledgeable and professional. They inform you as to what the situation is and what corrective action they're gonna do, and they do it. The Medallion Plumbing guy that came out to repair the plumbing didn't have the part that he needed, which was fine, because according to him, he had been away from the job for a while. Apparently, the van was loaded and they didn't put that part in, but he came back the next day and repaired it. That claim was fine.

The guy from J & A Appliance Repair came and took a look at our two appliances. The refrigerator where the ice machine stopped working, and the dishwasher that stopped working. He proceeded to pull out the refrigerator, started unscrewing stuff and then he figured out what was wrong with that. So, I have to go get another filter for that. He finished that, then he went over to the dishwasher and it was clogged up. All this junk and stuff came from up under the sink, and he said, “Okay, sign here. I’m okay. I’m good.” I started handing him towels because the stuff was stinky. I said, “Are you not gonna clean up behind yourself or are you just gonna leave this for me to clean?” I didn’t mind because this is my house. He didn’t clean up. He also left screws out of my refrigerator that I had to rescrew myself, which is not right. He got up out of here so quick. It was unbelievable.

We've had American Home Shield for this house about a month, but for the house we had before, about two years. The outlets weren’t working recently and the guy that came was really good, smart and quick.

I submitted my recent claim regarding my freezer to AHS online, but I had called in three times. It took them three times to fix it. On the third time, they ordered a part and they got it right. Both of the contractors were nice guys. I had no problems with them. Everything’s fixed now.

Bert’s Plumbing went to repair the toilet that was leaking and a leak under the sink. Customer service did a great job, but there’s one thing that I needed. This was because of a leak and I needed to submit it to the City of Houston, and I called in and asked for a report verifying that the leak was completed. I asked them to email me and they told me they couldn’t do that. But everything with American Home Shield was good.

I submitted a claim online to AHS for my dishwasher. I've done the earlier ones by telephone with no problem. This time, I set up the account. And they asked for the model number of the dishwasher and make and model and I was able to load that and they were back in touch with me. It was over the Christmas break, so they were pretty well done up that they couldn't come for a couple of days. But it wasn't a big deal. They came as soon as they could and they came when they were expected.

I filed a claim and Epic Air Heating came out and fixed my heating and air. It wasn't working at all. It would run for a while, then it would overload and throw the circuit breaker off, and it would do it over and over and over. So we were getting kind of worried that it would cause some type of electrical fire. The technician had to come back a few times. But they eventually got it fixed. I'm very satisfied with AHS.

My husband submits our claims and he does them on the computer, but somebody calls him sometimes too. If it was me doing it, I would not do it on the computer because it doesn't work for me. We've had American Home Shield for a long time and it's really good most of the time. But in the past, we have had some problems. They were not having someone located close by. The last time we had to call, somebody had to come from Freeport. They came in, they did their thing, and they split. It was like they weren't even here for 5 minutes. There was no Freon in the air conditioner, and we had to pay for the Freon. I also don't know where the leak is or if the leak is fixed, but the air conditioner worked for the rest of the summer. Other than that, Sears came out to fix the furnace and the guy was wonderful.

Price Right Plumbing came out for the lower unit of our hot water heater. Everything was wonderful from submitting the request to hearing back from American Home Shield to, right away, the electrician being 15 minutes away. The contractor provided service and they were done within 30 minutes. They were very quick to respond and professional. Everything was great.

I purchased a policy with AHS due to their great reviews and a recommendation. I submitted a claim for my air conditioner not working, contractor came out assessed issue, said there was a coil leak and he’d submit claim to AHS. Next day AHS called and said claim was denied because I should have had unit checked prior for any potential issues and problem was due to my negligence so they weren’t authorizing any repairs. Huh? I was stunned. Customer Service rep wouldn’t let me speak to anyone else or give me another number and said I could send an email regarding the dispute. I did and never got a response. I was upset and now had no working AC during a heatwave. Nice.

Please make sure you are aware of all units, brand, specifications on your house before getting any service with this company. They charge me a good amount of money for 4 years and barely use their services. It is not worth your money as they charge you every time for any service minimum 100 dollars to just get a technician. Sometimes it is better to get someone to fix your units or if you have home insurance if the unit breaks and has to be replace use your home insurance. Even if the technician does not find any issue with your units you get charge 100 dollars. Sometimes if you do the math it is cheaper to get those appliances fixed. I spend almost 3000 dollars with this company and if I use it most 3 times, it was a lot and plus the 100 for each visit, it is not worth but if you have money to waste use this service. But if not, use your insurance. Will charge minimum 500 deduct to replace your unit. Sometimes it is cheaper.

American Home Shield has always been good and they’ve always taken care of problems. I tell everybody they should have it. I had some plumbing things that had to be done and they sent somebody right out. Everybody they send out is always professional. Austin recently came out quickly and took care of the thermostat. I had a fan in my bathroom that wasn’t quite hooked up yet, and there was a loose wire up there and they connected it. That made the thermostat work, but it also caused my fan to stay on and I can’t turn it off. Other than that, it was good. They kept in contact with me and let me know when they were coming. They texted me to let me know that the tech was on his way. And the tech was very professional. The only thing that I have a concern with is the air conditioning. They skirt around the issue, and it shouldn’t be like that. It should be like everything else. Everybody I know that has American Shield has had problems with them with the air conditioners.

My garage door wouldn’t open or close. I called American Home Shield and the customer service rep checked the information, and had the company call me and schedule the appointment. The guy from Professional Door Fixers that came out was awesome. He wasn’t knew it all. He took his time, did it right, went over and beyond what I expect of a service check. And those are very rare to find nowadays. Once he assessed what it was, he went and got what he needed to do it, and it didn’t take him any time to do it. He had it completed that day and it's working fine now. I just wish that what we pay every month should cover if we have a problem. That we don’t have to pay an additional out. It’s been going up and up and up every year. It needs to be going the opposite direction as much as we pay in and as little as we use it.

Previously, I had an air conditioner claim with American Home Shield. My AC was out for nine days and it was brutal. The guy from the second company that they ended up sending took almost nine hours to fix my AC system by himself. I got so sick of complaining. Sometimes, AHS sends subpar contractors for certain areas. Those guys who come in don't seem to be prepared. I send them out the door and I call AHS to tell them that they need to send me somebody else.

We recently had to rekey some locks and made the claim for it over the phone at American Home Shield. The rep did a great job, and so did the techs from Secure Home.

My experience with my recent claim with AHS was good. The contractor did an excellent job. He was also punctual. He called and he did everything right. He unclogged the dishwasher and the scent that was coming from the garbage disposal went away. The water that was coming out the other part stopped. So, everything is good.

Dawson Services came out for our heating issue and everything went well. They did a great job and they were professional. The one guy was in training, and so he didn't say or do too much, but the experienced HVAC guy was very good and very knowledgeable with what he was doing. The first 17 years I've been with American Home Shield, they were there whenever I had a problem. But I thought of leaving two years ago when I kept having trouble with my air conditioning unit and it was dead. One tech did not know anything about heat pumps. I had other HVAC people come out and say, “It’s dead. The heat pump is gone,” but American Home Shield kept repairing and repairing it. Finally, we just decided that we would buy a whole new unit because we realized that it was never gonna happen through American Home Shield. But right now, they’re the best of the two evils.

Originally, I had Sears then I saw they were having some issues, and potentially going under, so I decided to change. A couple of my co-workers have Home Shield and said it was a good company. So, even though Sears still offers a home protection plan, I decided to get rid of them and start up a new plan with Home Shield. The claims process is straightforward. I went online, selected what area or problem I had, and it was easy from there. Thus far, I’ve been satisfied with what I’ve needed. One was the garbage disposal and one was the toilet, but the contractors came in, stated what the problem was, how they fixed it, and each took under 15 minutes.

Shenandoah Appliance Plumbing & Electric came out. They fixed everything and everything’s good. The technician was very courteous, friendly and showed up on time. They had to get a part and they contacted me immediately as soon as they got the part to set up a second time to come out, and I had no problems with anything. He was there and got the job done, and everything is working fine.

I’ve had American Home Shield for years and I have them on a property for a tenant. I had a claim for the AC unit and there were two contractors that came out. The first one was rude to the tenant so we complained about him. This was the first time I had a problem with one of the service people and they sent somebody else, which, to me, is the right thing to do. The last contractor, South Cooling, was quite nice and the tenant was very pleased with them. They were very courteous and efficient. They got there on time and they fixed the problem.

The tech who came was patient and answered all my questions. I had light bulbs that burned out fast and when I took the light fixture off the ceiling, there was a burnt spot, so it got hot. He tested it and said that the fixture itself was bad so I put a new one up. AHS's workers have been good, but I have a hard time understanding their people when submitting claims. Their call centers are transferred overseas and I know they're in a different culture. When I say there are two bathrooms, they don’t quite get that because they're lucky to have one. I wish I could speak to someone in the US who could relate to what was going on all the time.

The garage door wouldn’t open. The technician from Precision Overhead Garage Door came out and got it done. He was really good. I’ve also had North Star Electric out here for quite a few times over the years and they were terrific. I've had American Home Shield coverage since 1984 and my claim experiences have all been good.

We made a claim with Home Shield for our stove and microwave. These appliances were just bought a year ago. The light wouldn’t work and it wasn’t from the bulb. Also, the panel just went crazy. Nothing wasn’t working. It was saying different words. When we tried to pop popcorn, it wouldn’t let us. We had the popcorn pan. We had to do it manually. The clock wouldn’t work, too. Everything just went black. On the stove, the backburner wouldn’t work on both of them. It would just go on high all of a sudden.

I called when I submitted the claim for a plumbing issue. I didn’t call on Sunday when I discovered it, but I called on Monday and the first guy from AM PM Plumbing came out. He said, “You should’ve called on Sunday.” And I said, “I’d hate for anybody to have to work on their day off.” And he said, “That’s what we’re here for.” He made sure that the top unit was working. We at least had a little hot water and he told me how to turn it off if something were to happen and how to shut off the breaker, which I already knew. And then, they called and scheduled the appointment and did it on New Year’s Eve, which I was amazed at. People don’t particularly like to work around the holidays. But the plumber came in and put the new one in, took the old one, and was in and out in two and a half hours. He was very courteous and professional. I would use them again because the gentleman that they sent out was really nice.

I called American Home Shield on a Thursday and Super Plumbers didn't get here 'till the following Tuesday to clean a drain pipe out of the kitchen sink. American Home Shield assigned me to that company and I got a text message from AHS telling me when my appointment was going to be. I was not really happy with their response time. I called Super Plumbers myself and said, "Is this as early as you can get here?" They said, "Yeah, we're completely booked." I said, "Okay, put me on your list so that you can call me if you have a cancellation." I never got a call.

The guy that waived the $75 for me didn’t tell me they were gonna take it out of my account and then give it back to me. That wasn’t what was said. It almost made my account bounce. At the time, I didn’t have any money, so I asked them to waive it. And he waived it, but they took it out of my account the next day, and I haven’t received it yet. That’s been almost three weeks, and I've called them three times. I’ve been with Home Shield for 25 years, and I’m not satisfied with the way the situation went. I’m thinking about leaving because I’ve had a couple incidents where I’m not satisfied with this company anymore.

I just purchased American Home Shield when I purchased my house about three months ago. My Realtor recommended it. I ended up buying a second year through them as well. Submitting a claim to them was very easy. As soon as I called, it was done then a contractor called me to schedule a time to come out. When I needed to have my toilet fixed, AHS sent out R-Mech Heating, Cooling & Plumbing. Everything went fine. The contractor showed up and fixed the problem. It was a simple repair. I’m a single woman and I don’t really know how to fix things. He gave me some recommendations and he was totally professional. He was then gone in no time. Also, I just got a new carpet so I was pretty pleased that he didn't even have to be asked to put covers on his shoes.

I was well satisfied with the work that AHS performed. I called them when neither commode would drain down and it was backing up in the bathtub. It wasn't pleasant looking. Then when I went outside to check on things, it was spraying out of the outside cleanout. The contractor came with a machine and they busted the clog loose. They were very professional.

Within 4 days of me submitting my claim online, CK Appliance came out to repair my refrigerator. They were extremely professional and very nice. The problem is that the refrigerator still has the same problem that it had before, and so they're coming back out next Tuesday to look at it again. The part that they replaced didn’t fix the refrigerator, but they seemed knowledgeable. This is my first claim being with American Home Shield for about 4 months now, and I've got no problems with them.

Everything went well when Power Plus Plumbing came out. There was a previous plumber who told me a whole bunch of other stuff that really didn’t need to be done, but the new plumber from Power Plus showed me what was wrong and what exactly would be done. He was also on point in terms of communication. He let me know when he was close by and gave me the estimate on how long he's gonna get to my home. He actually came a little earlier than he forecasted, so everything was great. He did an excellent job. I've had American Home Shield as my home warranty provider for about 4 years now and I’ve had great service with them. I haven’t had any complaints, other than that one plumber that did that to me. American Home Shield has always been straight up and so I stay with folks that are good to me.

I had no idea it was really easy to submit a claim. I filed for a relocking and Ball Security and Locksmith Service came out. The gentleman that came out was very professional and he took into consideration the conditions of our locks then asked if we would like to replace the whole unit rather than just the actual key portion. I didn’t feel pressured about doing anything, and he just provided his expertise to pretty much just allow us to be on the same page as he was so that we were understanding everything. So, it went really well.

I filed a clam for the furnace in my rental property and that claim went well. Cozy Comfort Heating did a very good job. The tech just needed a new filter. They didn’t put them on their truck, but it worked out fine. I've been with American Home Shield with most of my properties for over 10 years. In the past, there were certain things that needed tweaking, but they're doing good now.

I submitted a claim to American Home Shield for a toilet issue and D & B Plumbing Home Services came out to service the request. They were really great. They fixed whatever it was that needed to be fixed and it has been great since then.

The guys that came out for the washer were awesome based on their mannerisms, and replacing the washer. They were very professional. This claim went really well. I’m truly satisfied with the service I’ve been getting with AHS whom I've been with for about nine years. I had a hiccup or two, but all in all, nothing’s 100 every day. It’s better to have American Home Shield when I need it.

The heating element went out on my dryer. I submitted a claim with AHS at 2 o'clock in the morning. Someone from Gaige Appliance Repair called me at 11:00 and said he saw my ticket and he went ahead and ordered a part. He was out the very next day. He actually called and said he knew his window was 1:00 to 4:00. But he asked if he could come sooner because he had a cancellation. I wasn't home, but my wife was there. She said the tech was pretty fast and was in and out. He was great.

I was single and I knew if something went out, I wouldn’t have the money to replace it and when I was told about AHS, I thought it was an excellent deal and went for it. I got screwed bad by one of their contractors though and I told the lady that they needed to check out their people who provided the work better. Other than that, I’m happy that I have AHS.

There was a time when our oven went out. We called American Home Shield and they got Sears for us. Sears was awful as they couldn't get the part and they didn't call back. We were very unsatisfied with that. More recently, a serviceperson from All-Tech, AHS' contractor, came and serviced a claim for an appliance issue. All-Tech Service Company's tech was very professional and he knew what he was doing. He brought the right equipment too. It took him about 15 minutes to get the work done. Thus far, AHS has been very good. As long as they provide immediate services, we'll keep them.

I had an issue with my furnace. The heating mechanism of the pump went out. First, the igniter went out and Mountain Heating & Cooling came out and fixed it. Then they said it wasn’t the igniter, it was board. Then they said it wasn’t the board, it was the pump, the valve. So, with the timeframe, they got it fixed. The problem was the clerk or the receptionist. Over the Christmas weekend, on that Friday, she made an appointment. For some reason, they closed and she didn’t call me and tell me the appointment was canceled, and she had me waiting at home all day. I called. Nobody answered the phone. And then, I got to wait a whole three days so they could come back in the office. And I had my relatives here from Alabama visiting. It was just a nightmare. But other than that, the technicians were well-mannered. In fact, I gave them both a $20 tip because they were professional.

My air conditioner wasn't cooling one time. I did a visual check and the unit was iced up back to the compressor on the outside unit. My wife submitted a claim to AHS. She did the claim through the computerized system when she alls in. However, she wound up talking to somebody 'cause when we called the phone number of their contractor Advantage, it was always closed. In the past, AHS would give us an organization that is going to contact us. We like to call to see if they got a notification from AHS and if we are gonna be on schedule for the day that we called or the next day. We got all zeroes and so we called in to American Home Shield.

Our claim regarding our heating went really well. The contractor had to come out twice because it started doing the same thing over. The first guy tried his best. He checked everything and cleaned out some sort of hose or something that he said could be stopped up. It worked okay for a few days and then it started doing it again. The second guy that came was a different tech. There wasn't enough slope in the drainage and he tacked it up where the water would drain correctly. We hadn't had any problem since. Both techs were very prompt and knowledgeable. They explained everything. They were very hospitable and cordial.

I called American Home Shield for my water heater and the rep that I spoke with took it right away. She was absolutely great. I've had AHS for a couple of years now with this property and the technicians they've sent out have been wonderful.

Lake Area Appliance Service came out for an appliance issue and everybody did fine. I've been with American Home Shield for six years. I like them. They’re the greatest one out there and I’m happy with them.

The two employees from Higginbottom's Heat and AC Services who came were very friendly, professional. They came when they said they would come in. They did the job quickly, got it done, and got my heat back on. Submitting the claim via call was fairly easy, and reps were very helpful. If I could only understand them at all, that would be a plus. Overall, American Home Shield is a good company to deal with.

When I made the initial appointment, the contractor never came because they couldn’t get out for a week. Part of it was the holidays so I can’t completely blame them, but that’s when you need your oven the most. And American Home Shield told me, “We’d have someone within 24 or 48 hours.” So, I had to call back and get somebody else to schedule it. After they’d scheduled something, Appliance Resource & Rescue was out in two days. They were good but they had to come back three times to order parts, so it took a while. The oven was kinda working though. I just couldn’t do certain things on it.

Our plumber from United Air Temp, Hans, was amazing. We couldn’t ask for a better service. The people who answered the phone as far as getting the appointment scheduled were less than ideal though. They were not pleasant. They were very abrupt and not helpful. It was middle of the holidays and their patience seemed to be very short when taking calls.

We've been with AHS since July last year and we’ve been very satisfied. They came very highly recommended by my daughter. I’ve also recommended them to another daughter of mine and her mother-in-law. It’s an excellent company. Our recent claim to AHS was for a heater. It’s not working. It wouldn’t heat up the house. Submitting the claim online to AHS was very easy. They sent a text message, and then they also sent me a link where I can track when the contractors would be there. The contractors sent were also pretty good, very friendly and professional. However, it’s still not working like it should that’s why we’re waiting.

Our refrigerator malfunctioned in the middle of December, so I called to see if somebody could take a look at it. The soonest that anybody could come look at it was about two weeks’ time. Two weeks to wait was a bit excessive and rendered the home warranty useless. I would have liked to have seen somebody for a refrigerator that went out and was no longer functioning in much more quickly. In the end, we had to go out and buy a refrigerator. Still, we had a relock and it went great. The scheduling was quick and the vendor was on-time, prompt, and professional.

When I call American Home Shield, they're polite. I gotta explain to them what's going on and the next day, I’d hear from somebody that’s gonna come out and check it out. Then they either fix it or they'll tell you they can't fix it, and it needs something else, and they'll get to it right away. On my dishwasher, the contractors were here fixing it the next day, and it was something simple. If it's something simple, they do it right away. But on my pool, it was a little bit different because they didn’t go underground. So, we had that fixed and it was done right away. When Efficient Air was here, they told us exactly what was going on. They did a good job and they were very efficient.

American Home Shield's claims process was easy. They assigned a technician, he called and came out right away. I live in a modular home with a crawlspace underneath. He took some pictures, showed me issues under there, and he knew that he got a work order through AHS. However, several days passed and there was no answer. Then I got an email from AHS that say, “Take a survey. Tell me how things went. We've closed it.” So, I called AHS and said, “I don’t think it’s closed. He's got work to do.” And then, I spent three days trying to get a hold of the technician. I've gone back and forth talking with someone down in the office, only to find out they said that AHS turned it down based on not being normal wear and tear. No one has called to tell me, "Here’s what we found or here’s what we told the insurance company." And so, it’s been just sitting there.

I've been with American Home Shield for about nine months and two weeks after we first moved into the house, the heater upstairs went out. AHS had it fixed and it was fine throughout the whole winter. This next winter, we had the same issue. It was working then it stopped. I called AHS and did the claim again. I talked with a really nice rep. The claim was assigned to Marina Plumbing and they were really good and very knowledgeable. But they had to come back. What happened was they put in a part and that part, for some reason, wasn’t the correct one. They had to return and put the correct one in. Once they did that the next day, everything was fine. We don’t have any issues.

My friend has been so happy with AHS. They got their furnace and garage doors fixed. I thought that I needed to look into that because I’m by myself, more or less. And that was the best deal that I got. From the very beginning, from the first phone call on, everything has been really nice and well taken care of. I was also impressed with how nice AHS took care of things so fast. The people they have sent were wonderful, too. For my plumbing issue, I told Mia that we thought we shut it off, but it was still leaking. She said that AHS didn’t put it down as an emergency. But I was so happy to think that My Georgia Plumber came out immediately and fixed the problem. They were wonderful and professional about everything.

I've got coverage with American Home Shield since we purchased the house in December. I had a rekeying claim and Realty Rekey came out where the tech was here for probably an hour.

To rekey all the house, I filed a claim with American Home Shield. The contractor came out quickly. But because I work and to adjust to my schedule, it took him about a week to come out. He was very professional and told me exactly what he was about to do. He taught me about why it was a good idea to change some of the other locks, too.

The valve was dripping on my water heater and the technician took care of it on the same day they came out. It took them 15 minutes tops and they were very friendly. They tightened up the valve and it has been good so far.

We like Hers & His Plumbing. They’re very personable, easy to talk to, and don’t act like I’m stupid when I know they would like to say, “That’s really very stupid.” I don’t know a lot of things and I don’t know really know their language, but they are kind. And if what I tell them doesn’t answer what else they need to know, they try to ask the question in a very simple way. So, we usually get along fine. Also, American Home Shield does things speedily. We call and tell them what the problem is and give them the $100, and we hear from them almost immediately.

After you open or close the freezer part of the refrigerator a few times, the water would leak down to the bottom. I called American Home Shield and the Sears tech came out the next day. He was very nice and very helpful. He showed us how to clean the filter on the bottom. We have cats and the cat hair grows under there. He fixed it within half hour and it's now working. But there was one plumbing thing we ran into and it was weird. If the plumbing is on the outside of the house, you have to read all the tiny little print as opposed to inside the house. But we got that fixed and so far, everything has been fine. We've been very happy with AHS.

A-1 Quality Care was professional and showed up when they said they were going to. They checked the issue out and did their job. I realized the heater was hydronic. The water heater went out and I relit the pilot, and then the heater started working. I told the tech that. He checked the heater out to make sure it was okay. Then he said that he didn’t think the water heater was getting hot enough, but he wasn’t a plumber so he lined up a plumber through AHS. The plumber came out and checked the water and the water heater. He said that sometimes the pilot will go out from the wind and that it was okay unless it started going out more often, then they’d have to do some repairs. I also had to use AHS with the garbage disposal and it went well.

To fix the garbage disposal, I submitted a claim with American Home Shield. The contractor came out the next day, which was very quick. He was great, friendly, and professional. And it took him about 20 minutes to get the garbage disposal fixed.

This is our second year with AHS in this house. Previously, I used them on our rented houses. It was a pleasant experience. Recently, we couldn't turn on the dishwasher. I went online to file a claim and their website was great. I would always use it other than when I couldn’t get to a computer. I had nothing but professional and timely help with their customer service people. They were good. Schubert’s Appliance Repair took about four days to come out. We called the end of the week and they were there the first of the next week. My daughter was at home and she said everything went fine. The guy said the washer motor was out so he replaced it and it was working after that even though he didn’t even address what we thought the problem was. Three weeks later, it wouldn’t start again so he would be coming back out. We had tried it for two solid days and checked the breaker as well.

There was a loose-fitting and a worn gasket at the bottom of the disposal. Springdale Plumbing came out and took care of the leak. The guy also said to keep an eye on the disposal because it would probably be a future call -- it is on its last legs. American Home Shield has always been a very good support. The repair has been quickly done and the issue was resolved efficiently. We are happy with that. We will renew.

My AC kept running, it wasn't going on and off. The tech from Texas Best Heating & Air came out a couple of days after I submitted my claim and he was fine. He changed out one part of the AC unit. I'm just waiting for my electric bill to come in. That's when I find out if everything is working okay.

Everything regarding my recent claim with AHS, so far, has been excellent. They handled it in a very timely manner. AHS should keep up the good work and I have certainly recommended them to all my friends. I’ve also never done business with the contractor before, but they were excellent and seemed to know what they were doing, and they didn’t make us wait.

My dishwasher started acting up in April. It was repaired but only lasted about two months. I called AHS again and someone else come out who replaced a lot of parts that didn't fix the issue. We has another vendor come out and he replaced some items that didn't fix it. In December 2019, had another tech come out to request who wants to replace the same items. I'm puzzled, why so many repairs, parts, and service when the dishwasher cost less than all of these parts. They told me that they are waiting for the parts to come in. WTF...I haven't had a working dishwasher since June. Why not just replace the dishwasher?

I put a claim in through AHS' website, and though it was okay, it would be better if we had an opportunity to amend requests online. We had to add an extra thing and we had to phone and do it. Other than that, the work their contractor did was satisfactory.

The only reason roots would be in sewer line is because of break in line. Because roots were in line they do not cover anything. This company should be put out of business and all money collected should be returned to customers asap!!!! Will be doing a charge back on my credit card for last 6 months for services NOT provided or preformed and I'm sure I'm not the only one with this very bad experience?

Appliance 911 did my dishwasher that wasn’t filling with water. The guy who came out was very good and he diagnosed the problem immediately. It took about a week to get it all taken care of, but he had to order a part. He couldn’t turn off the water, so we had to get someone else to come out and replace the water valve. When all was said and done, I was very happy with Appliance 911. I did it online when I submitted the claim and the website was easy to use. My only complaint is checking on it. I have to check on it as there isn't a whole lot of information on what’s going on to keep me in the loop.

Everything went great with 3 Boys Appliance Repair. There was a light that was out that needed fixing. We thought there was some bad cables up in the attic and they went up to inspect it and made sure that everything was safe. The job was done quickly, the communication was great, and the tech was nice and friendly. I took the warranty provider for my mother’s house, and I kept it because it has been so easy to call one place and they take care of everything. Everything has been so easy for me. I am most satisfied with American Home Shield.

I've been with them for over 20 years and never had a problem submitting claims, which has been a very easy process. I’ve had it for so long that I’m starting to be a regular with certain people. AHS doesn't do random and I’ve been getting the steady same people over the years. When the pilot light went out in my water heater, the lighting coil had to be replaced. The contractor was in and out, no problem. My refrigerator also had to be worked on but the contractor didn’t have the part. They had to reorder it and would come back on Monday. AHS has been there whenever I need them. I’m in a wheelchair and if my heating or air is out, I call and say that I need to have it because I’m on oxygen or electricity. They’re on the spot and take into consideration that I have special needs and have stuff that I need to have.

Our recent claim with AHS regarding our AC was okay. We’ve still got problems with the AC though. The AC is very old, and so, we had to replace the Freon, so it cost us $420. It’s still not 100%, but we’ll just wait until we just have to replace them. Integrity Air Conditioning Service came out and they’ve been good and very helpful. We’ve had them out every time. We’ve had them out 10 times since we’ve been here a year and a half. We get a lot of different information depending on who comes out though. It’s just, I get one person and they say one thing, and I get another person, they say something else. So, probably what we’re gonna end up doing is just get three companies to come out and give estimates, because it doesn’t seem that anybody really understands how this thing is connected.

Trinity Heating & Air Conditioning came out to service our heating issue and we were very pleased with the outcome. They were very professional, timely, knowledgeable and courteous. There was a coil issue that needed to be replaced. The tech did that and cleaned it out. He also encouraged us in buying more expensive filter. The furnace wasn't heating like it was supposed to, but once it was identified that it was the coil issue, then all was taken care of. It's an old unit and it's running beautifully now, better than it has in years. So far, everything went very well with that claim and I would highly recommend to others that they use Trinity each time.

My issue was in the home. The way they installed the toilet was up against the wall. And the ball that goes up and down for the tank to fill up was not going up. It was old and I would have to stick my fingers in there for the ball to go up and then down. And it was okay for a little while and then I said, "Okay. This is getting old." I called the American Home Shield number, they answered and took my information, and they reacted to it right away. The plumbing company called me the same day and set it up for the next day. Tom from Pruitt's Plumbing came out right away. He was great and he knew exactly what to do. He went in there and the whole tank had to be unscrewed to get to the inside of the tank. He did a wonderful job. It didn't even take long. He was well-experienced, so I was very pleased. It was a wonderful experience.

I like to call in to AHS whenever I have a claim and so far, the reps I talked to were very good. Recently, they sent out Liberty Plumbing for a heating issue. The tech came right away, especially because it was a heating issue, and was extremely great. He got everything back up and running in around 30 minutes. Other than that, I had a problem with my microwave for which I had somebody come out. They fixed everything but that company was not the best to deal with. I did not like the interaction at all and it was very aggressive. Then, when my microwave was not working again, I called and AHS was giving me the same company that I had before. But I told them that I didn’t want to deal with that company and requested for another one. So, they suggested another company and that person came out today.

Pacific Plumbing Co called me before they were going to come out, so I was expecting them and they arrived 15 minutes early. The tech came in, introduced himself and shook my hand which made an impression. He saw the problem and in 30 minutes, he had it fixed. He cleaned up after himself and all went well. He was very polite and a very pleasant young man.

The capacitor on the fan of my heating unit burned out. American Home Shield sent out a contractor and everything went fine. The contractor solved the issue and had the part with him in the truck. He replaced the capacitor. He was very professional and he knew what he was doing. I'm fine with AHS too. I sent them one other request on this warranty and they responded to that one as well. I got AHS with the owner when I bought the house. They provided that policy. I'd like to continue it since it's a 30-year-old home. You never know what's gonna go wrong with it.

I like to call in my claims with AHS because I’m able to give more details. Personally, I don’t care to do that automated stuff. When I filed a claim for my sump pump, On Time Plumbing took less than 24 hours to come. They have been out here many times and customer service with them has always been good. When they got out here, the issue wasn’t my sump pump, but my sewage pipe.

I submitted the claim over the phone and the rep I spoke to was very good. F6 Plumbing came out in about half an hour after submitting the claim and they fixed my toilet bowl fixture. They did a good job, and the unit has been performing very well. American Home Shield has a very good response time. I’m very satisfied.

American Home Shield sent a contractor and everything went fine. They came out, fixed, and left. They were also polite and professional.

I had a plumbing claim and the process was pretty seamless. It was a simple issue so it was taken care of quickly. The tech from Medallion Plumbing who came out was very professional.

When the oven would get hot, one corner of the oven door would open. Appliance Services Unlimited brought a new appliance out. I had the new one installed but I had a problem with the person that delivered it. They were supposed to install the range. And they pulled the range away from the wall. Our range is between a cabinet and a refrigerator. And because the plug of the range is so big, the people who originally owned the house put the plug inside the cabinet that's adjacent with the stove so that the stove would sit up against the wall flushed. It wouldn't be sticking four inches from the refrigerator and the cabinet. So, everything sits right together.

I’ve had issues where American Home Shield wasn't able to help me. I had a toilet issue not that long ago and it was an emergency over the weekend, and the contractor company could not help. So, things don’t always work out the way you want, but overall, it has been positive. Budget came out last week for a PRV leak. I did an automated call where I pressed a button, and it was pretty quick. Budget was amazing. They fixed a couple things before and they’re easy to schedule with. They come in, put booties on their feet and do the job. They know what they're doing and they're in and out. They're awesome.

I like American Home Shield. Everything is great and I’m very happy with their services. I called in a claim for the refrigerator and the customer service was excellent. The tech came out in one week, then it was about another week before they were able to get the part.

Ollendick Construction came out because a toilet was leaking. The technician was good, very personable and professional. I got one other thing that’s still open that AHS is supposed to take care of and I’m hoping that they do. It was a washer. I had it fixed in August of last year and the guy came out and said what it was and replaced almost $700 worth of stuff and it was still making some of the noise. But he told me once the new stuff broke, then it’d be okay. I thought I had six months to do a callback, but I only had two months. So, they’re gonna charge me again for the guy to come back out.

The first time we've used American Home Shield was for the furnace that would act like it was gonna turn on, but it never turned on. So, the gentleman came in. He was very courteous. I was quite impressed and very pleased with him. He wiped his feet off outside and inside. He cleaned up after himself. He was very cordial, neat and well-spoken. He didn’t try to use our bathroom too, like we've had problems with before. He didn’t smoke in our home as well, which has happened before. He did find that there was some kind of malfunction between the thermostat and the furnace, and there was something wrong in the furnace that he fixed. They do that magic thing with their tools. They go in and bang on this and bang on that, and they say, “It's all fixed now.”

At times, I have not been happy with people that AHS had sent. There have been times that I would not allow the same contractor back in my home. It was that bad. But it seems that AHS has made some improvements. The last couple of times that I’ve had someone that they sent, I had no problems. For my most recent claim, PlumbRight did great. The young man was very knowledgeable and polite. I told him that I had already paid the $75 to AHS and I just signed the paper. He did the work and was out. And I appreciate it very much. I would welcome PlumbRight in my home any time that there’s an issue.

I've got AHS on two properties I own and chose them for their reliability and reputation. I was burned on a homeowner's warranty that cost $900 for absolutely nothing so I wanted to make sure I went with a reputable company and AHS checked out good. However, I had serious problems last year with an air conditioner. It took them almost a month to get it finally resolved so I was living in 100-degree weather. They tried to cheap out on parts and didn't send the right condenser for my air conditioner. When it was initially fixed, it worked for under 24 hours before it went out again. Then we had to wait almost two weeks to get the condenser that matches the unit sent out and installed. For my last claim, I needed a new element and a new thermostat in my water heater, and it was handled just fine.

I have so many friends and family members in Mobile, Alabama that have AHS. If they weren’t satisfied with AHS, they wouldn’t have told me about it. I didn’t have my mind made up until they told me about AHS. I've had them for about 3 years now and I like them. They had my plumbing and garbage disposal fixed. Recently, Green’s Appliance did do a good job and tried their best to fix the dryer. They came out twice because they needed to order something that was discontinued and didn’t know that was what was wrong with it. When they came back, they said they knew what was wrong with it. The part was no longer being made so AHS ended up getting me another dryer. I picked the dryer that I was advised to get and I’m happy with it. I love the process.

They had to repair the dryer and put a new motor in it. It's working great. I usually call in my claims and sometimes they're slow to react. Sometimes we wait three or four weeks before they replace it, like when we had a claim for the dishwasher.

The tech from Matt's Plumbing was awesome. He was very informative, told us each step of what he was doing. After he finished the job, he invited us back in and said, "If there was any problem, I fixed the problem." And then he had us look at it before he left. He was friendly, polite and very professional. I've been with American Home Shield for almost three years and I’m staying with them. They have been good over the years. They just need to improve their response time.

The gentleman came over, and he inspected our heat pump. We had had preventative maintenance done on it two months before, but we weren't getting any heat. He found that there was a loose wire that he just happened to notice, and once he connected that, everything started working perfectly. He even found that they overcharged the Freon, so he released some of it to prevent any problems. He was very thorough in checking to make sure that everything was covered and working properly. So we're very, very happy with Sure Temp and with American Home Shield for having them.

I filed a claim with American Home Shield when the washing machine was leaking and the dryer wasn’t heating. The tech then came out and inspected everything to find out what was wrong. Then he had to order parts and come back a week and a half later to fix the washing machine and dryer. He explained what he was doing to my husband. But when I ran the second load, I noticed the washing machine was still leaking. The dryer works great though.

I've had a lot of people go to AHS because we've recommended them. To submit claims, I hate automation. So, sometimes, I'll just go through AHS.com. It's easier and it's good. We've only had problem with one contractor and it was called Jake's. We had a broken pipe under our crawlspace for the kitchen. The guy from Jake's Plumbing came out and he didn't even have a pipe to replace it. We waited two weeks. There were seven people that live in my house and we were washing dishes in our tub. I realized that was not AHS's fault, but I called them and complained about them. They didn't send anybody else out and that was the only time we've ever had a problem with them. They had picked this one plumber over who they used before. Their customer service reps were right back with us and back on top of it. I'm hoping they don't use them again. But Appliance Network was perfect. They were very professional and they were right on the issue.

Everything went great with Working Class Heating & Air. I actually request them now when I call. They're always very professional and on time. They've gone above and beyond. I've had them out a couple of times for the same thing, my HVAC system where the AC part was working but heat side wasn’t. It doesn't turn on at all. Now, it does 'cause they fixed it. I've never had a problem with American Home Shield either. I've only had a problem with another company that they sent out, and they used to always try to send them. But once I talked to them and explained to them the problem, then they've never sent them again. They've corrected it immediately.

I had a broken valve in the shower and so I submitted a claim for it online. American Home Shield sent out Accu-plumb. The tech was very friendly and knowledgeable. The valve broke in the on position, so I had water running. He kept me from panicking, told me what I needed to do over the phone until he got there and made it less inconvenient for us. He then took care of the issue in a short time he got there. The repair went well and our issue was resolved.

AHS was very good when I submitted a claim. The contractor came quickly. He did a nice job and stayed quite a bit of time, and I was impressed with him. Most of the contractors are very good. The only problem we had was with Sears. It took forever to get them out here. And they cancelled three times and then rescheduled and they really didn't do much when they were out here, so I wasn’t too crazy about that. But everybody else we’ve had, we’ve been happy with.

When the microwave had broken, I called AHS and the technician from Sears was great. He had to order parts and when he got the parts, it turned out there was something else that was totally wrong with it. But he couldn’t figure that out till he got the other parts. So, they had to order a replacement and then have the replacement installed. That ended up taking about 10 days.

My icemaker was not making ice for my refrigerator. I submitted a claim to American Home Shield online and then I got a call shortly thereafter from Surfside Appliance. The tech that was sent out was excellent. I wish they'll have them to come out on everything. He was absolutely excellent. He responded right away. The part that he needed was not in stock, but he ordered it. He kept me advised on what was going on. He even anticipated when he thought the part would come in, and he called to schedule an appointment before the part even arrived, which I really appreciated. He was very, very nice. Everything is working fine.

I live by myself and can’t fit big windows all the time, so I have to work around my days off. When I filed a claim for my refrigerator, the contractor was able to come out right away, but the problem was with my work schedule. I had to cancel the claim and redo it. The technician was really nice. The control panel and the ice maker wasn’t working. He had to check what was wrong, get approval from AHS and then go forward with ordering parts. He had to come back another day, which I had to set off in advance because of my work schedule.

We had two claims back-to-back. We had a problem with the oven and then the refrigerator stopped cooling about a week ago. During Thanksgiving, the oven's door never unlocked and we couldn’t get it open. We let American Home Shield know online that something had happened, and within 48 hours, the contractor's wife called me and said to pick a time. My wife is a school teacher, and I work out of town on typical business hours. It was tricky on us to be home but she said, “No.” And went, “We’ll come out at 8 o’clock at night if that’s what you need.” I was shocked that the contractor was available in the evening. They were great.

The next day after I called in some electric problem to American Home Shield, they sent someone out from A Wisdom Electric. The guy was fine and we had a good interaction. He fixed the problem and everything is good 'til present.

The plumber was awesome. He was friendly and helpful too. There was a blockage and he unclogged the plumbing and two toilets. The outside faucet also continued running and he replaced some valves. Everything is awesome now.

A home warranty is important to have for the home and my expectations with American Home Shield have been met very well so far. The claim submission process is a very simple procedure. I had a claim for a spa issue and I did it online. Knock Out Pools was the assigned contractor and everything went well. All of my son's questions were answered and everything was satisfactory.

When you buy insurance, the company you’re buying it from is betting they’re gonna make money off of it. Now, you’re gambling that maybe not. I’ve had American Home Shield out quite a bit on the heating and air conditioner request on the unit and when we were having problems with the thermostat, I had someone come out and replace it. When he left, the thermostat he set up did not work right. I decided to have him sent back out and he was no longer working for American Home Shield.

We had the pipe come in from the wall by the toilet, where the little round thing that connects and goes up into the toilet was leaking. I submitted that claim online and BC Plumbing came out. I've been having this warranty service on different houses for the last 15, 20 years. So I know that they do this as quickly as possible. I didn't have any expectations because of the holiday, New Year's Eve and New Year's Day were coming up. So I was very pleasantly surprised whenever the technician called and said that they could come out New Year's Eve. I was flabbergasted. My interaction with them was great. They were always happy-go-lucky. It's great now. No more leak.

I’ve been with American Home Shield for many years and I have it on three properties. Last year, there was power going off intermittently within the house and it ended up being within the breaker box. All that the contractor did was to assess it. It's a rental and my tenant was there, and the contractor saw that the breaker box was out of date, and they were not allowed to even touch it to try to work on it because the brand had some new law and they couldn't work on it. So, they instructed my tenant that if the power goes off, she could shut the main breaker off and back on to get that error to go away. I got irritated that the contractor never called me. I waited to find out what was going on, and they never reached out to me. I tried calling them and wasn't able to get them. So, I called American Home Shield.

Our dryer made a noise and then it stopped working, so I called American Home Shield and told them what happened. They immediately set up the appointment for Hornet. After two days, the guy from Hornet came out. He fixed the problem in about 20 minutes or so. There was some kind of bearings or something in it, in the back of the dryer, and it went bad, and he replaced it. I actually called over the phone to file a claim because we forgot that the people that we bought the house from had stayed on the warranty for another year. So, we totally had forgotten about it until my wife thought about it, and so, it was a pleasant surprise. American Home Shield is well worth the money.

Everything's going good. I didn't have to pay anything with my heating claim. The contractor was nice, polite and professional. He fixed the problem, and then said, "I'm done. See you later."

American Home Shield has a great idea and I just recommended them to somebody this week. So far, when I’ve had to have something fixed, it’s a little over than what I pay for the year. It could’ve been a lot worse and it could’ve been better. I’m satisfied with my plan and then the 75 when something happens. When I called for a plumbing issue though, the contractor couldn’t fix two faucets. As reported, the shower heads were sort of epoxied on to the stem and he said that since the showers were working, they weren’t broken. He couldn’t fix them but he definitely fixed my diverter in my shower which is where the leak was. He also cleared my line of air, and he’s very professional.

The last service request we had was for the clothes washer, and they determined that it couldn't be repaired, and so American Home Shield sent a couple of replacements we could’ve chosen. But my wife didn't like either one of them, so they said we could choose to purchase something that we liked more, which we did. It was $433 if we purchased another one and then we furnished them with proof of that purchase. Then they sent us the $433. I recommend American Home Shield all the time. I advise people that live in old houses like we do, or even if you buy a new one, appliances these days aren’t that great. I’m a big believer in insurance.

On a claim we had before, American Home Shield sent us S.A.P and they really did us wrong then. When that contractor came out, he said the flange to my toilet was broken and tried to charge me another $575. I told him that nothing was broken and that the flange was just sitting up too high and that it looks like it's loose. The tech from S.A.P. then said that we gotta break down the tile, cut it, take the flange out and reset it. So, we asked Home Shield for a second opinion.

I had American Home Shield for six years in Texas, a year and a half in Kansas, and then here. With my AC unit claim, I called them and they got somebody out a lot faster than what I thought being that it was Christmas time. In fact, they shocked me. I called them on a Friday and Myers Comfort Specialist of Montgomery was out on Monday. The guy diagnosed the problem almost immediately and went out and fixed the AC unit. It seems to be working well now.

AHS sent a contractor, Bill's Appliance & Video and they helped me fix a furnace. They were great and things have been good since they came.

Our refrigerator was not staying cold. My husband does our claim online with American Home Shield. For this particular one, AHS sent out Service One and they did a good job. And when we had an issue with our furnace, AHS sent out A-1 Quality Care. My husband said that the tech who came had the part needed for the repair and he fixed the problem in one visit. But sometimes, it’s strange. My husband usually describes in pretty good detail what the problem is but the contractor never brings the part to fix the problem. We have standard appliances and you’d think that on some of the things, they’d have the parts in the truck.

Anders came out and it was smooth as can be. We've used the tech before and he's always great. The issue was with the furnace, and it needed a new control board. The tech resolved it in no more than an hour. However, some of the contractors are not certified to do certain equipment. If I want a higher-end HVAC unit, the contractors that I have to choose from are not authorized to install those. They can do it, but there will be no warranty on it from the manufacturer because American Home Shield doesn't use York-approved or Carrier-approved. We've been really lucky with Anders, but they wouldn't be allowed to put in certain units. That is the only downside.

Our recent claim with AHS went really well. It was kind of unfortunate. I usually take care of everything here and it was a matter of resetting one of the sensors in the furnace. The contractor just pushed his finger down on it and it was done. He was here for a minute and he was gone. It was something that I overlooked in my inspection. It was too bad that I had to make a call for it. But submitting the claim was very easy and the interaction with the rep was very good.

Thanks to the consumer team for helping resolve my long ongoing issue with my washer. Had my washer delivered today. Thank you again for helping to resolve this issue. I am glad the company takes customers' issues seriously. Thank you.

I would not agree that the issue was handled outside of Consumer Affairs. From my perspective, the only time I have received professional service has been with Consumer Affairs involved. Since CA involvement, my service has been completed and I have received part of the compensatory fees promised. The only item not received to date is the promised credit of my service call fee. Due to CA, I would increase my rating to a 3.

I called American Home Shield for an issue with my heating system. It wouldn’t heat up. First, they had me scheduled with a company that wasn’t able to come out. They cancelled on two occasions prior. I told them that the coming weekend was gonna be cold and that someone had to be out here as soon as possible, because that’s my only source of heat. The tech from Flowertown Heating & Air came out here the next day and diagnosed it. He said it needed Freon and I paid for that. He filled it up and it worked. He was efficient and very professional.

I really give the Home Shield thumbs up. They were behind me and took care of the problem I had. I got them for the appliances, and if anything goes wrong, I can call them. I appreciate all the support that they've been taking care of my business. But I had a devastating experience with Pennington, where they didn't come to repair the water heater but to just find fault, criticize and drag me here and there. They had bad behavior and I didn't understand anything they were talking about. It seems that they were not really trying to help. I just stopped talking to them and I reported to Home Shield that they're not trustworthy. I don't want those people to come to my house.

Our refrigerator was not getting water frozen or cooled. It was not working at all. All items in the refrigerator were spoiled. The contractor repaired it and it was working fine. But I had to raise a second complaint for it. The serviceman told me it was the compressor. So I raised the request to replace it, and he replaced it. Now it is working fine. The contractor did a good job. He explained why it happened, so it was good.

I had American Home Shield a long time ago, but then got canceled by mistake and I had to restart it all over again. I had an appliance issue and the guy from Premiere Appliance Repair came on time and got the work done within one visit. He was there in 20 to 30 minutes. It was the pulley that was broken and he showed me that. He was explaining to me exactly what and that was really good.

One day, I just saw the plumbing underneath broken. The water was splashing out, so I called AHS. The rep I talked with was wonderful. Every time I call AHS, I’m always speaking to a pleasant person. They sent out a guy named Ernest and he’d done an excellent job. Everything is fixed now. The contractors that AHS sends always come out in a timely manner and everything’s always fixed.

Two days after I filed a claim online, ABNation came out for the pool filter motor replacement and some plumbing involved. We had an excellent interaction with the guy and he told us right away that it was gonna take a week to get everything back up and running normally because it was the holidays. And we completely understood. We’ve been very pleased with American Home Shield and we are considering them for a second home we have in Idaho that’s a new build.