American Home Shield Reviews

I'm very happy with the AC repair. American Home Shield's contractors were very professional. They immediately went upstairs and worked on the unit, and before I knew it, it was fixed. The last time I repaired another unit, it cost several hundred dollars. So, the value from American Home Shield to me having to pay for it is definitely a huge improvement. They also respond fairly quickly, and I'm very pleased with that.

AHS is the first warranty I had ever had and used. I’ve had it for probably 20 years and every time I’ve had a claim, it had been handled efficiently for the most part. When the entire mainline plumbing was blocked up, the contractor they sent did a wonderful job. I was scheduled rapidly and shortly after he arrived, the issue was solved. I was very pleased.

We have a washing machine which is pretty new. One time it worked and then the next time, it didn't. The issue came up on a weekend and I called Home Shield and left a message. They got back with me immediately and the company who they were referring me to got back with me the next morning. The contractor came out almost immediately. He got the washing machine working but not fixed. Then they ordered a new part. He came back a week later to put in the new part and it worked perfectly since.

I have my house now for a year and since then, it has American Home Shield in it. When my heater or the air wasn’t blowing heat, I called this in and the representative I spoke with was very professional. I was given a timeline when the contractor was coming and gonna be here, which was very helpful. The technician who came was very informative and educated about the air system. He resolved the issue that I wanted him to resolve, so it went well. He changed model. Everything has been working very fine since then.

The dishwasher had not been functioning fully, and then it was not pumping out entirely so the water was still sitting in the base of it. The young man that was here went about his business, and he fixed it. He was very polite. He talked with us and gave us some hints on what we might do in the future. So he did very well. I’ve appreciated having AHS in my life. I’ve had a couple of issues that came up over the time that I’ve been here, and they have responded very quickly. One had to do with an electrical issue, and another time, there was a garage door issue. The providers of service would not have been known to me, but they were always very competent people.

American Home Shield has been real convenient for us and they get everything done for us. I submit my claims over the phone, which works for me. I like to talk to somebody. ‘Cause sometimes I’d rather speak to them as opposed to trying to type it in the computer for some of the issues that we had and it’s better that way. I had a claim where DMB Plumbing was sent out and they they had to come back for a second one because of the location of the items that they had to fix and to try to get the parts. They were great and did good service for us.

The heating of my central air and heat stopped working and I claimed through the American Home Shield company. I used their website and the process went well. The site is user-friendly and I'm pleased with it. After hitting the different icons of what my issue is, if it's a new or an old claim, it immediately responds by saying that it's been accepted. Then, I get an email saying that it's been responded to. Within just a few minutes, I got an email or text that says that the contractor is gonna contact me within 24 hours. They sent J & J Mechanical and they were responsive and considerate. They've done well so far and since they're not completed yet, they're coming back to finish up the job.

The pools were not working properly, and the heating unit kept coming on when I didn’t want it to. The pool people that’s part of American Home Shield’s program are also the pool people that take care of my pool, and I have used them before. I've also used American Home Shield for other things in the house and I've been quite satisfied.

After changing from what I had, American Home Shield has been my warranty for at least 2 years now. My experience with them had been good and I haven’t had any problems, so I renewed. In my last claim, I had a plumbing issue and Drain Go came out. It went very well. They did it and did it fast, which was important ‘cause I didn’t have any hot water. They were also nice guys and they cleaned up after themselves.

When we bought our house, American Home Shield was a rollover warranty. We were grandfathered into a specific one, and then we continued to update it because we used it and it was effective. We’ve had it for three years. We had issues with the refrigerator around the electrical and some leaking as well. I did the claim online and I was told that I would receive a call or receive an update within 24 hours. The contractor, Express Appliance Services, was very professional and nice. They had to come out a few different times and order some parts as they reviewed it but they were helpful, very positive and great to work with. They even took the time to explain to me what the issues were. The experience wasn’t too bad. It took a little longer but that was just part of it. It was over the holidays, so it wasn’t terrible.

We have 2 thermostats in the house so we have kind of a dual zone and it’s electronic. When we would adjust the heat downstairs, no matter what we did to the heat upstairs, the damper was stuck wide open. All of the heat was blowing into the FROG. It’d be like 85 degrees in the FROG and 67 degrees downstairs. We called American Home Shield, and they sent Comfort First out to see us. They came and diagnosed what was wrong with the unit, which was what we suspected. They said it was probably gonna be something that was gonna be covered but they had to order a part. Then they called us and said the part was in and asked when did we wanna schedule the work. I set it up for the next day. They came out that day and got up in the attic. It was the electronic damper, so they replaced that.

I had a dryer problem and I submitted a claim with American Home Shield. They sent JM Appliance, and it was very prompt when they did it. AHS is very good.

I was with another company and I didn't like the way they covered the situation. They wanted to send me a check and I had to pay for something. I got a good word from someone who works in the business that American Home Shield is good to their customers and good to pay without trying to avoid it. So I canceled with the other company and went with American Home Shield. I've been with American Home Shield for a couple of years.

The first claim that I had with AHS was for the doorbell, and that was not fixed properly. When the guy left, the doorbell was hanging. It had not been properly secured to the wall. But I ended up just going and buying a Wi-Fi doorbell and took care of it myself. But submitting a claim to AHS is easy. The reps are all very professional, and they take care of the problem. The contractors that came for my hot water recently were professional. They came and did what they said they would do and did it.

I called in a claim for a leaking refrigerator, and they said I would be contacted very shortly. Intertech came out and I love them. They were very professional and they provided excellent service. I was very pleased.

The washing machine was in spin cycle. I went into the laundry room and then there was smoke coming out, so I just shut it off. The technician from Beyer Appliance Service that was sent out was fine. He thought that the spider was broken behind the tub.

The washing machine was not working. I called American Home Shield and Golden Appliance Repair came out. They came out when they told me they were coming out. They checked the washing machine thoroughly and there was a sock stuck in the drain tube. It's been functioning great so far since the repairs. I've had AHS for about three years and they're a good company to deal with.

When my dryer quit heating, I called American Home Shield and Affordable Appliance came out. I was very pleased with the individual who came out. Sometimes the claims take a little too damn long but this one was actually very prompt. He had to order parts, which took around four days. But it was a dryer. It wasn't critical. We can always do a laundromat. If it had been the home furnace, that might've been an issue. This morning, it was five degrees outside where I'm at. Sometimes, it takes some days to get parts and it's kinda hard to live that long. American Home Shield needs to prioritize some items when they affect people in a big way like that.

I have an account with American Home Shield for a couple of years now and I recommend them all the time. I go online when submitting claims and I didn’t have any problem with it. Most of the contractors are pretty good. They had one that I wasn’t all that impressed with. But AHS is fine. When there was a leak in the sink there at the house, Long Lane Home Services came out and they fixed it. They replaced the faucet and lines.

I had an outlet that kept blowing that my freezer was on. Submitting the claim to American Home Shield was very easy and their customer service was very good. The tech from Specialty Services came out and replaced the outlet. He also told me that the issue is probably because I have the garage and both bathrooms on the same circuit. I wish, however, that AHS had better phone service or better lines. I need to work with them on replacing my microwave and it would be nice if I didn’t have to find out who would know about that -- it would be like their department would be listed on their website. Anybody considering a home warranty product should know the pricing options because I did not realize until this year how many different options there were. So, they should make a point of not taking the first option and work with the rep to find the best one.

I bought my home up here in 2016 and I’ve had AHS since I bought the home. I had bought a new refrigerator from Sears and within a couple of months, the compressor went out and someone came to fix it. Then, it broke again and another guy came out. He fixed it and it’s been working since. I also had a claim for my washer that quit working. They came and did some troubleshooting to see if they could fix it but it couldn’t be fixed and the part no longer existed. American Home Shield contacted me about a washer replacement and the rep was very knowledgeable, helpful, and patient. The whole experience was very positive and good.

I had a drain that was severely backing up from my washer and was filling my floor through the floor drain with water. Discount Contractors came out and they cleared the drain. I was satisfied. I submitted the claim online, and I was disappointed in that experience because when you submit your claim online, immediately, something pops up in the form of a video or suggestion, as far as you as the homeowner, to try to fix it yourself. I did not like that because if I could fix it myself, I would not have been submitting the claim to American Home Shield.

Several of my claims with AHS have been very disappointing, but the rekeying was fantastic. So far, that's my best experience with them. One time, B-Dependable Plumbing was sent to my home. I paid them a $75 service fee and the man told me that the project that I had wasn’t covered. He recommended something to fix the problem, which I didn’t find to be very reasonable. I thought he was just trying to get more money out of me.

I've got two policies with American Home Shield now. I've had one for about three years and the other one is just about a year old. I do have one other warranty that I use on a different house and it seems to offer similar coverage at a lower price. There hasn't been anything major, but I've been reasonably happy with the service from Home Shield. They seem to have decent technicians that come out whenever anything has been wrong. I had a guy from Northwest Sundance who did a really good job. He was in and out in just a couple of hours and fixed three different problems while I was here.

My daughter is in Texas and she told me about American Home Shield. She said that she really liked the service, I got them, and so have I. I call and tell them I need something or that something's not working, and they get a hold of the right company and then they come out and make the appointment for me. Day's Appliance is very nice and I've had one young man twice. He was too sweet and how he explained things to me was really great. He explained why it was not working right, why this happened, and he showed me how it's been leaking. I also got to talk to him a little bit about his father and my kids just lost their father too so it was nice. I really like him.

We thought that we only had a problem with the air conditioning not cooling, but the issue that the tech found would have also affected our heat. Once the weather cooled down, we would've not had heat. So he found the problem quickly which helped us to avoid making a secondary call for heating issues. Everything was very professional.

My washing machine broke 3 weeks ago. I called AHS and before I could even talk to anyone, they wanted my deductible. I paid it and started the process for repair. It took 3 days until he could come. The person they sent stated it needed to be replaced. However he "forgot" to upload his report so I had to wait an additional 6 days until he uploaded. It then took 3 days to hear from their purchasing department so I could select my new washing machine. The company they contracted with couldn't deliver it for 9 more days. They arrived today and stated they could not install it because the valves were bad and that the original repairman should have noticed and reported it.

I called American Home Shield to verify if the issue I was having with my cooktop was a covered repair. After the agent confirmed it was, I set up the appointment for the technician to come out to service my appliance. The repair ended up being denied and I wasted the $75 service call fee. I called back to AHS and was unable to get past the customer service department. I was told the decision was final and the agents would not let me speak to a manager or anyone else in authority. I have never dealt with a more terrible company. I will not be renewing this service. Buyer beware!

I've had the warranty for about 7 months now, have made 4 service calls. Each time they come out, they are horrible to schedule with, and they send repair people who are not thorough and just want to high ball you. With each time, AHS somehow finds a loophole to tell me that I'm not covered, but of course I'm more than welcome to pay for the repairs myself after I've wasted $75 for a service call for them to help me with nothing. This is what they do, they will try every single excuse they can to avoid having to actually fix anything. When I call customer service, the customer service reps are unhelpful and they keep you on a loop reading off their script while avoiding answering any of the questions I am asking. I have not had ONE SINGLE TIME where they have helped me or where I was satisfied with my service. They are a complete ripoff, and I would recommend that anyone who is considering working with them to reconsider their options.

We placed a dishwasher claim on 12/17. Today is 1/23 and I still do not have a working dishwasher. Every time I call AHS it’s like starting over....the notes of previous calls are not always entered. I have asked multiple times to speak to a manager and get nowhere. Was told I can either talk to the resolution team who is not a manager or request a manager call back which could take 48 hours but not both. What kind of customer experience is that?! They state they work in a timely manner but over 30 days with no resolution in sight for a dishwasher is not timely. AHS says they will call back with status updates and no one calls back. Very disappointed in AHS!

On several occasions, my experience with front line customer service representatives has been as frustrating as any customer service contact I have ever had. Most representatives barely speak and comprehend English. They do not know how to listen and are consistently talking over you. It seems that they are reading scripted responses that are supposed to be the best fit for each question I ask. When in fact they are not answering my question at all. When I try to correct them, they continue to speak over me and read their scripted questions.

I had an electric switch that wasn’t working properly. The guy took that off and there was a loose wire inside there, and he replaced that. Then the ceiling fan downstairs in the family room had a burned-out modular. Also, the motor was blown up with the one upstairs. He fixed everything and he was trying to get me a new ceiling fan for upstairs in the dining room. But then he called a couple of days later and told me that AHS didn't cover it.

A technician came out on the 9th for the washing machine and at this point, the issue is a month old and still isn’t resolved. I’m still waiting on a part. I called a couple of weeks ago and AHS was supposed to get ahold of Sears, but I never heard back from them. I called Sears and heard that the part was on backorder and it could take another 21 business days. You’re talking about a washing machine and it’s kind of important to get it done.

My daughter and my son-in-law have had AHS for a couple of years and said that they haven't had any issues. AHS have replaced or fixed everything that went wrong. She told me I need to get something because something's gonna break down one day so I did. And it turned out that AHS as well as the contractor they sent, Mr. Appliance of East Texas, were great. I didn't have any problems. They came out within four days for the refrigerator. The tech looked at it and thought he could probably fix this and that and left. And then about 48 hours later he called and said no, that it wasn't fixable and that they'd send me a deal saying what they thought the refrigerator was worth and their recommendation. But if I wanted anything else, AHS could pay for an upgrade.

I had a sewage stop up and Mando's was sent out for it. They handled it fast. They came out and fixed it the next day. I've had American Home Shield for 3 years or even longer and I've never had a problem with them. I even had a washing machine one time that took a little bit longer trying to get stuff done, but they went ahead and handled it.

Once I submitted the claim for the ice maker in my refrigerator, I got a call within 24 hours from G & L. We scheduled an appointment and they came right out. The technician was 100% professional and he did his thing. Everything is going great since then.

I've been with American Home Shield for about 15 years so far and I like that they always send dependable, professional, and responsible people to my home. Usually, they get the problem resolved on the first try. I submit claims both over the phone or online but the last one I did was online and they got in touch with me in a reasonable amount of time. There wasn't really a delay. A guy from Climate King came on out and serviced it. He knew exactly what the problem was but he didn't tell me that he was ordering a part. But once I called back because it started doing the same thing, the lady said, "Oh, he said he knew what it was and he's gonna order a part for it." So, the part came, he came on back out, and he fixed it.

Because of a personal recommendation, I opted to go with American Home Shield. I put in a claim for a pool problem and they hooked us up with Green Valley Pool. The contractor came out and fixed the pool. They were really good. This claim went fine.

I've been with Home Shield for about nine years and they have treated me good. I can't find anyone else to do the work, the quality and the customer service like that. I did have a little argument with them but then we cleared it out. I usually pay $75 for the service call and they never charged taxes for it. But on one claim, they charged me the tax and I was asking why. The lady told me that it could be that the programs are slow. I left it like that and I didn't wanna argue anymore.

They have been prompt and they’ve solved every issue I’ve had. I submit claims over the phone and it’s simple. Other than when I waited for one company to come about a week, it’s been pretty much a day or two. They sent PDX Appliance to fix my dishwasher and the tech figured out the issue.

I've kept American Home Shield for close to 5 years so far as the requests I usually put in online get taken care of in a reasonable fashion. Also, the contractors have been good. Snappy Plumbing & Heating came out last time and it worked out fine.

AHS communication and turnaround were decent. I was told a rep would contact me within 24 hours. Then a contractor called and he'd be out. Two different techs came out for my dishwasher. The first one came out, assessed the situation and ordered the part. However, he didn't order all the parts, so it took a long time to get my dishwasher fixed. Then the person who came out with the ordered part was able to jerry-rig stuff and make it happen. He was awesome.

I lost the hot water heater and American Home Shield got Van Allen out here. They did an excellent job and they handled the claim very well. I’ve never had any difficulty in submitting claims. All you do is you either call them up or you can contact them online. Then AHS contacts you and tells you which contractor is going to get ahold of you, or you can call the contractor and everything is good to go. In 24 hours the contractor will contact you -- I’ve never had anybody that took longer than 24 hours to do that. I’ve had a couple of experiences with this warranty company and everything has always gone well.

With American Home Shield, I like that I can just message or go online and set up an appointment and my issue would be fixed. The last time Mr. Rooter came, they were fast and got everything done. But before, it seemed like they were lollygagging around the whole time and stayed for extra hours. They fixed the issue both times though.

Precision Appliance Repair fixed the washer. It now works as it’s supposed to. The whole process was fine. The contractor was on time and they called me a couple days later after I submitted the claim. They came out when they said they would. They had to order a part and came back when they said they would.

They were great on all of our claims that we’ve had with them. Somebody reaches out to us almost immediately once we submit the claim, and then the contractor comes out within a few days. The process is really easy. We've had two appliances replaced. I would recommend them.

My heating unit was blowing air but would not generate warm air. I had a number for American Home Shield and I called it. It was very easy. And when I was assigned Crispy Air, I googled them, and I was a little concerned because their feedback was either 1's or 5's. There was nobody in the middle. But anyway, I was very satisfied with the technician. Evidently, there was a burnt wire or the heat coils have an issue, and he resolved the problem. He was great, so I'm happy with the service.

I noticed that on the outside unit, it was nothing but ice, solid ice. I called it in and it was fine when I spoke with the AHS representative. I kinda figured the contractor would be busy, with the Christmas holiday in, so it took them a couple of days to get there. They had to order a part. The defrost board burned up and apparently, that was a pretty normal thing as far as I’ve researched. But since then, the part that they came to fix was perfectly fine. That part was corrected. They figured out pretty quickly what the problem was and they fixed it. It was a couple of days longer than I wanted it to be but that’s life.

The outside portion of my upstairs heating unit was making buzzing noises. I wasn’t sure the fan was working right. I sent in a claim online and they said that I would be contacted within 24 hours by the company. The contractor made an appointment and they came two days later. It was quick enough. They were good. The guy looked at everything and couldn't find anything wrong. He explained some details to me. But I heard the noise again. It acted up. I called them back and it would still be under the same claim, as far as AHS was concerned.

Capital Control Systems came out to our home. The last time, it was for heating and it was a mistake on our part. We didn't have enough fuel in our fuel tank so we ended up just paying that bill directly to Capital Control. I think it was 200 and something dollars. We assumed that was our responsibility and they billed us directly. The contractor came out fairly quickly. It was a weekend too. The guy was professional. He explained everything he was doing. He told us how we could figure this out on our own next time if it was a fuel issue. He was pretty helpful in talking us through.

Hers & His Plumbing was very good, very cordial, and very considerate. They explained everything and was prompt. Part of the issue was a leak under the sink and then the service guy checked the septic tank to see if it was clogging up because of the backup. I was well-pleased with American Home Shield. I called to submit my claim and then they called me back and told me I would expect the call from Hers & His within 24 hours.

I had a leak. One was on my dishwasher, it was bubbling up off the top, and in my bathroom. I submitted a claim to AHS and I like the contractors that they sent. I’ve had them for a while and the quality of work was good. Everything's been great since then.

My wife checked a few companies and decided that American Home Shield was the best in terms of the price and the service, and that was why we went with them. Submitting claims with them has been very easy. We make the claim, somebody comes in and takes care of things. They helped us with the garage door opener, and the pool service. There was a leak and they took care of it. At the beginning of winter, the furnace was not working well. Their contractor came and took care of that as well. AHS keeps us informed about what is happening and who is coming. So, we are very happy with it. We are very satisfied, overall.

Our furnace wasn't working properly. I called AHS and submitted the claim and they assigned us a contractor. They said we would be contacted within 24 hours to set up an appointment, and we were contacted within 24 hours. We were satisfied with the service provided by A-US Air Conditioning. The furnace has been working properly since the second visit.

My AHS claim for a plumbing issue went great. The guy from Red Dragon Plumbing came out, fixed the plumbing issue and was on his way in less than an hour, and I was able to go back to work. It got to the point to where it was getting tired, but somebody stuck with it and just did what he had to do. He kept a professional head, even though it was getting annoying. I would recommend them to anybody. He gave me some knowledge how to go around it if I run into that situation again. But overall, it was a great experience. I like that I don't have to call and wait and hit different numbers, so submitting claims online is preferred. It may not be for the older crowd because they like to talk to people. But if it's something as simple as what it is, you just file and pay your $75, have the people come, fix the problem and keep it moving. It saves a lot of time.

We were having intermittent issues with the furnace not turning on when you adjust the temperature. When it's turned to where the heat should just come on automatically, it wouldn’t. So, sometimes you have to just turn it off and turn it on again. It wasn't doing that while the technician from R Harris A/C & Heating was here to check it. So, we weren’t exactly able to diagnose what it was. The technician said it was possible the circuit board could be starting to go out. He was informational and told us just to keep an eye on it and if we needed him out again, that he would look at it further. We liked him. We had a great time with R Harris A/C & Heating. Since the repair, I think it’s mostly coming on automatically but it’s not acting up very much.

If I’m home or if I’m running from property to property, I do the claims over the phone. One of our tenants had the dryer repaired. The contractor came out and repaired it. We’ve had several repairs and American Home Shield has been great.

Our first request was with a company called Plumb Genius and I would not recommend them. It seemed like the contractor didn't wanna be at our house to address the issue. He was very short. He was looking for a plumbing cleanout in our backyard, for example, and he just kicked around some dirt with his foot then he said he couldn't find it and that he couldn't do his job. He went back to his truck and closed out the ticket before we even had a chance to talk about it or to look further for the plumbing cleanout.

I submitted a claim over the phone to AHS because there was something wrong with the furnace. It took the contractors only one day to come out and he was really great. He walked me through. He was really detailed and told me what was wrong and did a little test. So, he was very pleasant. Everything is great now. I appreciate AHS. They are awesome and I’m glad I signed up.

We’ve had American Home Shield for over 20 years in all of our properties. Before they even start talking to you, they want a credit card or debit card to charge your payment before someone comes out. We had an AC issue and Kasinger Mechanical couldn't find anything wrong with it. We didn’t know what happened. We tried for two days to make it work but wouldn’t do anything. The guy who came out went upstairs and had my husband turn it on downstairs. We paid 82.50 for nothing.

There was water coming out from the bottom of my refrigerator one time. My wife submitted a claim to AHS and they sent Jonathan Bidwell Appliance Repair. The tech said that there was some tubing that was clogged. The repair was very well done.

I did a claim with American Home Shield when the thermostat on the heater was bad and shorted the wiring out. I just logged on online and had the claim submitted within five minutes. It was easy. The contractor called me within 10 minutes and told me they had an appointment within the hour. They came right out and replaced the wiring and the thermostat. And it was excellent. With American Home Shield, I have peace of mind knowing that I don’t have to worry about stuff. I just worry about paying my monthly fee and then a service bill, basically my deductible for anything that happens in the house. When the renewal came out for my policy, though, it went up like 45% without any real reasoning why it increased. Other than that, it has been good.

After filing my plumbing claim with AHS, someone came out really quickly. However, right now I have an issue with the furnace and there's a person who is not taking care of it. I've called two weeks ago and they're still not doing it. I have to pay out of pocket and I have no choice now. The tenant went to complain to the management company that he was getting sick and went to the ER because the heater was not working. The management then told me that this has become a legal issue.

Everything was addressed and fixed when we contacted AHS about a plumbing issue. A pipe was disconnected. It needed to be reconnected a seal replaced.

I called Heros Plumbing Service after I submitted a claim online over the weekend and I got their name and number. I called them first thing Monday morning and they set me up a time between 9:00 and noon. They were here early, took care of the problem, and were gone in 30 minutes or less. They were friendly, helpful, and courteous and I had had them here once before. And he also had been in my next door neighbors the days before fixing their hot water heater. It was an epidemic around here, so it was fine. I've been happy with American Home Shield and with the contractors they've sent out. I had never heard of Heros before, but everything's been good so far.

I got American Home Shield in July of 2018 when we bought the house. The Realtor paid for it the first year and I extended it the second year. There were two problems. One was a dishwasher, another was a washing machine for washing clothes. With the most recent service, I was very happy with the service provider. The previous experience was a complete failure. The person came out, didn’t touch the machine, just collected my $75 and left. I really can't recommend American Home Shield. Two of the five experiences I've had with them have been positive. The other three have been negative. I felt like I just got lucky with the one out of three service providers, which were responsible for two out of five service visits on two different systems.

The oven thermostat or the sensor kept running up. It would be cold then it would be hot, then it would be cold then it would be hot again. Fidelity Appliances Service came out and they were fabulous. The tech knew right away what the problem was. He had the parts and he fixed the oven in less than an hour. He was in and out, and he didn't leave a mess. He was very nice and knowledgeable. He was here when he said he was gonna be here. And that's the kind of service that you need. He's one of the best servicemen I've had in a long time. For 16 years that I've been American Home Shield, I like that hey usually send out good people.

There was water dripping from the air conditioner vents in the middle of the winter, so I called American Home Warranty. The claims representative I dealt with was okay. She told me who would be coming and then the contractor called me. My husband said the contractor was great. He went up there and looked at everything. He really liked him. We, however, still have a problem because it dripped the other day. My daughter was sitting on the couch and she said something just dripped on her. I said, “You’ve got to be kidding me. Why is there water coming from the air condition ducts in the ceiling in the dead of winter?”

Something was popping a circuit breaker so I called American Home Shield. My interaction with their rep went excellently. Rush’s Repair Services came out and they were excellent. There was a wiring problem, and everything has been working now since the repair. It was an excellent experience.

The service was good. When I called American Home Shield for a heating claim, they took all the information in. They put a request in for service. ANC contractor contacted me back within a few hours and set up a appointment time. And then the technician came a little bit early. He explained everything thoroughly and did a good job. I was satisfied.

Everything’s been great. The issue with my plumbing was fixed. The technician from Star Services was professional. He completed the task.

When the freezer had frost all over it and the refrigerator section had water on the shelves, I filed the claim online. When the website says refrigerator, it says something stupid, like it's working and it's not. I had to do "other" because I couldn't list what was wrong with the refrigerator. You only get an option and don't get to comment. I'd like to see the website improved so that a comment section is available so you can say what the issue is so that the contractor doesn't show up blind. Also, I have two accounts with AHS and every time I try to go in, I have to figure out which address I'm at.

The technician who came out was quite knowledgeable and courteous. He was on time as well. When he opened the electrical portion of the washing machine, the sensor that’s in there had come loose. And so, it wasn’t able to sense that the machine was full at whatever point. He just stuck it back in. In the middle of the sensor, there’s a rubber hose and he put it back in and explained to me how it worked.

My hot water tank was 10 years old and it sprung a leak and it needed to be replaced. Submitting the claim for that went very smooth. And from the time I filed the claim until we had a new water heater, there were about 5 days that passed. Wise Plumbing and Heating came out and they did a great job. I’ve had American Home Shield for about two and a half years and everything has been great.

My daughter has AHS, and then a friend at church, too. I said I’m afraid to use them ‘cause when I need work done, I need it done. I don’t have time to wait to have somebody come out. She said, “Call them. We don’t have that problem.” I said okay. Recently, the hot water heater was leaking. I called American Home Shield to submit a claim. The rep was fine and pretty quick. In a little bit, the contractor called me. He was good. He replaced the hot water heater. That was the first time that we had to use AHS, and I was really impressed.

Where do I start? I called on Jan 15th to inquire about the service. I decided to give it a try. I was told I would get charged my monthly due a month from that day. They then charged me 680. I called about that and it took them for ever to figure it out. They then said they would refund me and it will go back to normal. I log into my online account and then it said I was past due. I called again (4th) time and was told it just needed time to adjust. They promised it would be fine. I logged in the next day and it then said pending.

Been with American Home Shield for 2-3 years, have had a few things repairing without issue until we had to have our water heater replaced. Then the problems started. AHShield haggled a contractor that didn't know our my city's local codes. The contractor wanted to add insignificant upgrades that are NOT need for the repair to be done. I checked with local city codes and we are total up to code.

Had AHS warranty from 2005-2020 on a residence in NC that had become a rental home after we moved to the West Coast in 2006. Nothing but deflection from these guys on any issues we had with HVAC or otherwise. Pay attention to the details on what is covered because unless specifically listed, they don't care. Also, when issues arise, expect that they will send someone out who ensures no claims come against AHS. That was our experience when our AC quit and AHS found every reason they could to not cover anything to help. Isn't the point of home warranty to help when disaster strikes? The cherry on top is the $50 fee they hit us with when we sold the house and wanted to cancel our coverage. I suppose being a customer for 15 years means nothing. I wouldn't choose this business again, and I would suggest others consider another home warranty solution.

Requested service for a shower valve 12/29/19. AHS sent out a repair company who couldn't do the repair. They then sent it to another repair company who said they could repair it but needed to order parts and they should have them within a week. That was on 1/6/20. After repeated calls to the plumber, that were not returned, and to AHS, I asked to speak to a supervisor. The supervisor told me that they contacted the plumber and parts would arrive by 1/22/20. Talked to the plumber and they said they told AHS the parts would be in by 1/27/20. Called to speak to an AHS supervisor and the person said "AGAIN?" and hung up on me. Now been without a shower for nearly a month. Won't be renewing a home warranty with AHS again.

We contacted Home Shield a week and half before Thanksgiving 2019. Our stove completely stopped working. They sent out an electrician who determined it was not electrical issues. The whole unit would need to be replaced. They refused to replace the stove/oven and said they could fix it. Meanwhile I did not have a stove/oven for Thanksgiving nor Christmas. It is now the end of January 2020 and I still do not have a fully functional stove/oven. I am very frustrated with this company and will never recommend them to anyone.

My problem was leaking 2 faucets of Shower. I call for service December 17 and Today January 23 It wasn't solved. I paid my service fee and the service company made an inspection, ask the parts then they arrive in January at home. Then we call them to come and fix it and surprisingly they want to collect a TRIP CHARGE from us. I claim to A H Shield and then Provider change version telling that they fix it in the first visit and then this is another different service to collect. The necessary service always was to replace Cartridges in two faucets and they NEVER DID. The provider told A H shield that the second "new service" will be replacing a handle broken, but it is not true because it doesn't cause leak and besides it is very cheap and very easy to replace it, only one screw that was made by us in 5 minutes and it is already done. It doesn't need to be repaired.

We have had a contract with AHS for more than three years with ZERO service requests until today (but continuing to pay higher premiums). Our gas furnace that heats most of the house is not working at all; it’s 35 degrees outside and 60 degrees right now in the house. AHS’s idea of an acceptable response to an urgent issue is sending someone within 24 hours. We are scheduled for tomorrow. Seriously. I would NOT recommend using this company.

When purchasing my home we requested that the sellers buy the home warranty plan from American Home Shield. The sellers paid $600 and I’m sorry we required this of them. A total waste of money. Two months after moving in a tankless water heater stopped working and another caused a rupture in the plumbing. It took multiple visits by rude service people hired by AHS to decide that the water heaters had a pre-existing condition and the repair wasn’t covered. What’s worse, the plumbers who spent so much time in my home would not return to do the repairs/replacement even at my own cost, and after they said they would. They didn’t show up after several attempts. They wasted almost two months during which I did not have hot water. I had to find my own plumber who got everyone efficiently. What a waste of time and money dealing with AHS.

Ever since we moved in, the sink had been backing up constantly. American Home Shield's contractor had been through a couple of times to snake it but he ended up doing like a hot water blast and getting a whole bunch of grease and gunk to come through. It was like candle wax, paraffin and baking grease. He said it's possible that someone, the previous owners, deliberately poured it down there spitefully. It seemed intentional. But it has been fine since the repair. The contractors were great.

~Tresa~ A very disappointed customer

The guy from Arizona Sunrise Lock & Key, for the rekeying claim, was fabulous. He was very professional and friendly. He got the job done.

My plumbing claim with American Home Shield was handled very well. I had like a blockage in my tub, and Dave and Sons had to snake it and they got it cleared. I've been with AHS for some years, and I had one problem with one plumbing company. I told AHS not to send the guy here any more. He was nasty and trifle, and he half did the job. AHS sent another plumbing company out.

The service is great. Both American Home Shield and their techs are easy to get along with. We use American Home Shield on some of our rental properties too. We're in a good service area because there's a lot of work and a lot of technicians. We had a real pinch back in December when we had a bad clog. My daughter and I were trying to clean that thing out and we tried for two days. On the third day, I made a phone call to them and they had to find somebody else because the person that they preferred was booked up so bad and they couldn't get to me Monday. But then Long Lane came that same day, and we spent some time together now. This wasn't a simple clog. It was messing up a lot of stuff. The tech pulled the toilet and he got the clog out from main so that was really good. He was a real good guy. He knew what he was doing. He's been doing it for a long time.

American Home Shield sent someone out right away from Plumbers Inc. and the repairman was wonderful. We told him what the problem was then he went to the kitchen sink and he knew right what it was. He went back out to his truck and got the tools and came back in and showed us what was wrong, how the dishwasher, when it emptied, it came out through the air gap instead of draining into the sink. He fixed that immediately, didn’t take him any time at all, and that was really great. He knew exactly what he’d been doing. I was very pleased with the company that AHS picked out this time.

The heater wouldn’t come on so we submitted a claim to AHS. My wife called them and told them what was the problem. They said they'd send a person out. The contractor came out the next day and knew right away. Basically, within five minutes he found what was the problem. Everything is working fine since the repair. Everything we have called AHS for and the contractors came out, they fixed it. And they knew the problem right away and they handled it super. When my wife is happy, I’m happy.

Brooks Appliance Repair came out to look at our oven that stopped working. The lower element blew. Getting the oven back up and running probably took close to two weeks though because the guy had to order the part and then the holidays, Christmas were in there. But the guy was good and the oven is good now. I did this claim online, which went fine. It's usually fairly quick for AHS to send someone out.

My heat wasn't working. When I put in the claim online, I was notified by just a few minutes. The contractor said they could come out that day. But they ended up coming out a day or so later. There were two different people that came out and they both seemed to be okay. One guy was very professional and respectful. It was wet outside. He even put some shoe covers on.

The furnace was having a heater exchanger problem and I filed an online claim for it through American Home Shield. The guy from United Air Temp was pretty good. Everything has been functioning great since they've come out. I've been with AHS for four years and I've told a couple of people, including my parents, about them.

The contractor that AHS sent showed up when he was supposed to. He also seemed to be knowledgeable and was very polite. The heating appears to be working a lot better than it was before. I have been pleased with the service of AHS. And the fact that they do send someone out who’s been able to fix most of my problems in terms of plumbing, and heating and air. We only had one heating and air problem, but we had more plumbing.

I made an online request to have the keys for my house rekeyed. I moved in a year ago and I finally just got all the locks installed on the doors. Customer service was very prompt and they took care of the claim very quickly. They scheduled a guy from JB Lock and Key within 24 hours, and then he scheduled within the week. He came out and gave me four keys and changed all the locks. I was pleased that he brought a unique key and I feel fairly secure.

Pipe Dream Plumbing was great. It was super easy to handle this claim and everything was resolved. They were very professional, and they showed up within their provided time. American Home Shield was good in communication, and they were friendly and professional too. So, it was a very smooth transaction. I also like being able to do everything online.

I've had AHS for the last three years. I had them under my last property too. They sent out The Locksmith Company to rekey my new house. The contractor was great and it didn't take him any time to do it.

One side of the house had no power and we couldn't figure out what it was. We tried an outlet, there were several outlets out. The first guy from McMillan Construction came out. My renter was there and he told the renter that it was beyond him and that he'd have to make an appointment with the owner or someone else who had more expertise in that matter. So, we made an appointment for the next couple of days. Two guys came out and they did a wonderful job. They had a tracer and they found out what the issue was. One of the outlets between the refrigerator and the microwave had melted and it caused the rest of them to go out. So, they changed everything. My renter was very happy.

We had two plumbing services come out. The first person just came and ripped off some sealant which made it worse. He said that there was nothing wrong with it and left. The second guy was very thorough. He was looking everywhere for the leaking and did a great job. Now, we’re having massive amounts of rain that are coming through the pipes. He fixed what he could see and they were wonderful.

The guy from Rap's Heating & AC came out on time, and everything was good with my claim. I just had to call them back something simple. When he changed one of the things that were leaking, I couldn't get the knob in my shower to turn. I couldn't get it hot and I had to take a shower. But that was a simple fix and he was very nice and professional. He gave me a heads-up on the timeframe. He told me to call back if my shower continues to drip because I had like a 30 or 60-day from what he did to it. He was very honest. He said, "I'm not sure if this is gonna fix it or if there may be more work that will need to be involved with it." He told me to kinda keep an eye on it and get back to him even within that timeframe. He said it might need something more expensive. It's still dripping occasionally, so I'm trying to keep an eye on it.

For my recent claim, AHS sent AAA Appliance Master. The tech was really great both times at fitting us in first thing in the morning so we're not missing several hours of work He had to order a valve to replace in the washer. He came and put that in. We've had very timely service through AHS.

I did the claim online and I was surprised how fast the turnaround rate was. It did not take Silver Strand Electric long. He was out there the next day and we had great interaction. He worked on the light switch for my outside light and now it’s fixed.

I couldn't use my washing machine because the drain would back up. I submitted a claim online to American Home Shield and I was given about two-hour window to expect the contractors out. The Lindsay Company came out and they did an excellent job. They did what they were called to do and they did it in a very timely manner. The repair helped tremendously. Everything is great now like it should be.

The thermostat upstairs wasn’t working, so I called American Home Shield. The contractor they sent out was great. He had to go in the attic and changed out this electrical box up in there. And it's been fine since. The thermostat started working, so the heat was circulating upstairs. American Home Shield is a good program if you don’t need any emergency service. They have this system of doing things and they don’t deter away from it. If it’s 20 degrees outside and my heating unit goes out, I shouldn't have to wait three days for somebody to come.

I reported an issue that there was a leak coming from our condo. I made the call and the plumber from Patriot Plumbing came out within a week. They said the timeframe was that they would show up between 10:00 and 1:00 and they were there on time. It was a very smooth transaction. They were in and out, and did the necessary research just to identify that in fact it wasn’t anything coming from our condo. Everything was perfect.

I'm very pleased with my recent claim with AHS. It was wonderful. The guy notified me ahead of time that he was on his way and he arrived on time. He explained that the toilet was plugged with toilet tissue and other things down there and that I would be charged a fee of $175. He said that he had to let me know about that in advance. Then he did the snake and the toilet was cleared. I didn't have to pay anything extra as well. He was very professional and I really appreciated him.

My sister has AHS and she's been telling me for years to get them. I got the warranty, and I'm satisfied. Access Appliance tried to fix our appliance three times. The customer service let me know when they were coming. They kept me up to date when parts were being ordered. They did okay. It's just somehow the appliance couldn't be fixed.

We lost heat on the first floor that came out of the heat pump. The guy from E&J Heating and Cooling came out and he was very professional and excellent. However he couldn't fix that. Terminix was under the house prior to that and they had wrecked some ducts under there and they didn't tell anybody. So, Terminix came out and fixed it afterwards. Overall, American Home Shield has been great every time I had to call.

After submitting a claim to American Home Shield, it takes them either that day or the next day for a contractor to come out. I submitted one online, where Pride AC and Heating came out to work on a heating unit. They repaired it in November, and then the issue came back up again in December. I had them come out and they came back out, and then it still was not fixed. So, they had to come back out a week later. But each and every time, they had been extremely nice. The people at that particular heating and air conditioning company that you guys used were so great. They worked with me knowing that it was with a tenant. I ask them to go through her to set the appointments and they always did that. Then they always sent me the information along with her. I asked them to send me a bill so I knew what was taken care of there, so I had that for my records.

In my recent claim regarding HTG, Rosenthal Heating and AC was sent. I liked the way they stayed in communication. They sent me an email and they also sent me a text. Then, the guy called when he was on his way. When he showed up, he was really good and polite. He tested everything and said that he needed to order parts. He came back two days later and installed it.

The contractors sent by AHS have all been good and I really haven’t had any issues about the quality of their work except for one time when I had an issue with a ceiling fan. AHS' website specifically said that ceiling fans are covered so I paid the $125 fee to have them come out here. The technician came out and said that American Home Shield doesn’t cover electrical which I thought was a bit misleading. I contacted American Home Shield and said that I want my $125 service fee back. If I would've known, I would never have scheduled the appointment. That took three months of back and forth, but they eventually provided me with a refund of that service fee. They should expressly state that they don’t cover electrical on their website so that people wouldn’t pay the money and have the technicians come out.

Mason came out to service the furnace. It was on a normal inspection, and there was a part that was recalled on it, and that was what the tech came back to do. He repaired it and all’s good. Mason was professional and did a good job. We had American Home Shield on this house since 2016. I had a different company in Florida where we lived back and I did not like I. So, I did research and went to American Home Shield when we purchased our house. They've met our expectation.

My heat went out and I could smell something. It was the section that was inside the house. I have a split system and it was the heat pump. It was the first problem I’ve had and American Home Shield took care of it, and it couldn’t have gone better. Honesty Mechanical was sent out and everything went very well. When the tech came, he quickly diagnosed the problem and found the trouble almost immediately. He had to get a new fan motor for the unit but he didn’t have one available so he had to get one and come back, but did a very nice job. Everything works perfectly now and I really appreciate it. Also, communication through the process was very good and couldn’t have been better. Having American Home Shield, I like the feeling that when I have a problem, it would be taken care of. And that means a good bit to me, especially at my age.

Having American Home Shield, I like being able to just call and at least get a response for anything that's internally wrong with the house. It's a disappointment, however, that they don't cover anything outside the house. I have some electrical issues, like a plug on the outside of the wall and a floodlight that don't work, and I am a little annoyed that they don't cover that. I figured, if it's part of the home, it should be covered. Also, around three years ago, I had a heating problem and American Home Shield refused to replace the Nest thermostat. That's why I was pleasantly surprised that, on our most recent heating claim, they replaced the thermostat with a Nest one.

We had heating problems after a power outage and American Home Shield worked really good getting somebody out to my house. The guy that came was fantastic, and fixed it right away. It was that cold and I warmed up very fast. It wasn’t the same day that he fixed it only because of the weather that was going on and really bad accidents, so he wasn’t able to make it up here the same day. But I totally understood, and I okayed it. He did make it up as fast as he could providing that he did everything he could to get here when he could, but issues happened. I love American Home Shield. They are great.

We were having some electrical issues with some of the outlets and switches in the home. I filed a claim through phone call and interacting with the claims representative was top-notch. Everything is a lot better than what it was now. It was fixed. I would definitely have them out again.

The reps at American Home Shield answered right away when I called in for a claim. The garbage disposal was jammed and there was a leak underneath the sink, and submitting the claim was a pretty simple process. They take your credit card number, tell you who the contractor is and give you the phone number just in case, but the contractor calls you. If they don’t call you right away, you have the phone number to call them, but they did call right away, so it wasn’t a problem. In fact, the tech got me right away. The initial call was right before Christmas and it was kind of a busy time of the year, but he came out right away. He even called and said he was running a little early, which is a nice thing. So, I’m very happy with them. To me, to get people that are on time, fix the problem and are nice are my three important criteria, and they checked all those boxes. I have no complaints.

Air Majesty came out and the guy went up to the attic. He looked at the heating, fixed it, and then came down. He said, “It’s fixed,” then he left. It was very uneventful but there was no problem. He was in and out in 15 minutes and everything was fine. I’m very satisfied with American Home Shield. We had a couple of claims that went well when we had them for the first year, so we decided to renew for the second year.

Klostermann Electric came out for outlets that weren't working and the stove that had an issue. When I called the appliance company, they said it could be an electrical issue, so I had Klostermann Electric look at that. The issues are all fixed now and the outlets and stove still work. It took about four days for the contractor to come out and the technician was excellent. I'm happy with American Home Shield.

One of the wires that connected into the furnace had become loose so it was shorting out the unit and was stopping it from working. I think it was the thermostat wire. So, a guy was sent. He opened it up and fixed it right away. They did a great job. We also had a washing machine that got broken and this claim was great. I've been happy with American Home Shield. I’ve referred them to three other people already.

I did comparisons with other companies and the recommendations were much higher for American Home Shield than some of the others, even though the pricing might have been a little lower. I used recommendations online to make my decision. I anticipated issues first time submitting a claim but the process was efficient. It was the easiest thing and the service was excellent. I went online to put the request in one evening. The next day, I got a call and immediate service. They were fantastic. The problem was resolved. We’re very happy with the service and the response time. I'm very satisfied with American Home Shield.

The only thing with AHS is that every time I called, they switched me to one thing to another, and they just kept disconnecting me, and I could never get through. I've called three times and it happened every time. It was very frustrating. They should get people on the phone that know what they're doing. But the contractors they sent were good. We had a guy come out and deal with our garbage disposal. My mom really liked him. The guy with the washing machine was nice as well. He had to order a part. Then he got the part and installed it in less than an hour, and he was out of here.

AirMax Heating & Cooling came out and wasn’t 100% sure what was wrong, so they kinda patched the unit and it didn't work. So, they came back and fixed the problem in a timely manner.

The hot water heater was kaput. American Home Shield handled it fantastically because it only cost me $300 as opposed to 1,500 or $2,000. The plumber that they have on contract is fantastic, and I just called them for non-warranty issue today because I thought it was so good. He got me in the next day, and he came out and he saw it, and then he had to order the part. He didn’t even do any work on the hot water heater. He said, “No, it’s definitely broken. There's water leaking at the bottom of it.” And it took him about two days to get the part in and he came back and put it in. It took him an hour maybe to take it out and replace it.

With my most recent American Home Shield claim, everything went as planned as per the contract. I submitted the claim by phone and went through all the prompts, but I requested a live person. A few months back, during a previous claim, things didn't go so well, but the person I had this time was perfect. I was told that the contractor will be contacting me within 24 hours and they did. I live in a house that was built in 1983. The original thermostat was in it, but it was coming off the wall. It kept clicking on and off. The kid that J.F. Whitlow sent out did a great job. He put a new digital thermostat in and right now, I'm trying to learn it. AHS is a good plan. And at this point, my experience with them has been outstanding.

I called AHS for a plumbing issue and they said that I would be notified by Genius and what time the appointment would be. I didn't do anything else. They went ahead and charged the $75 to my credit card. Genius was very courteous and very friendly. It didn’t take them any time. They fixed it right away. I’ve used AHS three times and it’s always been excellent. Their contractors have always been very nice too.

I was real happy with the way things went with AHS. I was with Sears before. I live in Bend, Oregon and for some reason Sears never had somebody on their list that could take care of anything that went wrong. It's not that way with Home Shield. AHS had a choice of people, and I was able to choose someone that's been to my home before that I knew did a good job. For that claim things went well and hopefully it continues that way in the future.

There was a heating problem. The unit just quit heating so I called American Home Shield. They sent Herrington out and I got excellent service. Usually, it's the next day but I called the technician and he was here that same day. He went up there and there was a part that he had. He put it on and the unit started working. The technician was also the same person who had been out on my air conditioning back in the summertime. Everything was just fantastic. If everything continues as is with American Home Shield, I couldn't be happier.

Cool Factory was very good. They suggested that I change the leaking valve or coil. They did the stuff right but I haven’t had to test it yet because it’s still cold out here yet hopefully, it’s okay. The guys were awesome and I had a good experience.

There was a time when my washer wasn't turning on. I submitted a claim to AHS and they sent Nice Guy Appliance Repair. The tech came right away and got it fixed. AHS should upgrade their plumbers. They sent two plumbers before and Nice Guy was a lot more professional and quicker in getting the repair done.

When we had a leak coming from our garbage disposal, we needed to have it assessed. I called AHS on a weekend and I was told when to expect a phone call from the contractor, but not when to expect them. I was told to give them one or two business days once Monday hits. The guy was very early. He walked me through what he was looking at and what went wrong. He then ran to Lowe’s, picked the garbage disposal up and came back to put it in. I've been with AHS for about five years now and interacting with the reps has always been awesome, nice and easy. We get the claim set up then we go. I have told friends about AHS. We’ve talked about appliances and said that they should give AHS a look.

Being a customer of American Home Shield for a little over two years now, I like that I can log onto their website, and issue a complaint, and then they contact me with someone who’s gonna come out. The online way of putting a claim in is easy. The contractors have been good, especially this last one. They’re very knowledgeable and they demonstrated the equipment well to me and talked to me about everything they were doing. Sometimes, I wish I could choose who the contractor would be, but they seem to be sending okay contractors. AHS tends also to be a little bit more expensive than some of the others.

I submitted a claim online to AHS and within 48 hours, Tennessee Plumbing came to fix the hot water heater. We texted each other, and I left my garage door open for him to get in the home. And he fixed the problem and shut the door and left. I was very pleased with the response rate of AHS.

The heating element burnt out in our electric built-in oven. Tompkins Appliance Services did fine, and it's a family business. I’m satisfied with them. The technician was polite, and it didn’t take him long to replace it at all.

A couple of weeks ago I filed a plumbing claim. When I turned the water tap on, the water came out underneath the sink. But when I turned the water tap off, the water leakage stopped. I waited for the contractor for a week. Then when he came, he took a look, and he said the whole thing was broken and needed to be replaced. My deductible was 75. Then, he said he was gonna call AHS. Later, he told me that I have to pay out of my own pocket. I asked if we were talking about 100 and he said that he didn't know yet. He also said that he had to talk to AHS again, but he needed my consent first. I said if it was 100, I think it was reasonable. He came back quickly and when he showed up, he already had the equipment ready. He fixed the faucet and tested it. And it was around 80. I also file a claim for a rekey and it was a very good experience as well.

The microwave wouldn’t turn on. The tech came out and he checked it. He was very professional and very clean. He found out that there was a fuse that had blown and that was what was causing it. He went several times to make sure there wasn’t something else wrong because that seemed so simple. But that fuse, it was in there, had blown, and that’s what needed to be replaced. And I haven’t had any problems with this since then. He was good. We've had Home Shield since 2005 and we continue to renew with them because it works. There was a couple of times that we needed them back-to-back two or three times. So it pays for itself. I didn’t have any problem with most of Home Shield's vendors. They’re usually very aware of what you need as far as time is concerned.

I've had American Home Shield for about seven years. Every time I contact them, I've never had any problems. They use good folks to work for them. When I had an appliance issue, Express Appliance Service came out. That claim went great. It was easy to set up an appointment with them. The technician showed up on time and he was in contact with me at work, filling me on what he did. He had the part available, which was good because sometimes, they come out and they have to order the part and have to come out again. But he had it available and got us back up and working the same day.

I started a service work order on 2 appliances approx 1 month ago. A American Home Shield - AHS CSR/Associate created a work order for my dryer and did what they call an add on for the refrigerator (both on one work order - they have to do a second appliance as a add on I was told by the AHS Associate). The contractor/vendor: Prudent Mechanical has yet to complete the work order.

Mid January, Friday 10, called AHS. Mechanic was sent to look at it. He came out on Monday the thirteenth replaced the blower motor. Furnace started making loud noises that fill the house. Call AHS again on January 15th. AHS said that the repair guy said the furnace was in good condition but could use a cleaning. We called our mechanic who came out on Thursday January 16th and he gave a thorough cleaning and informed us that it need a inductor motor replace. Friday the 17th the unit quit working, so called AHS and informed them it had quit. They told us that they would notify the mechanic they sent out originally. Saturday AHS called and said the mechanic would be out on Monday January 20th.

My parents have had AHS before in another place. We chose them too and they have been much better than any other home warranty company. When our washer wasn't working correctly, I spoke with an AHS representative. They gave me a time when they would get back to me to schedule. And the contractor that came out was wonderful.

I heard about Home Shield from a family member and then I got involved in it. They've been very responsive and they've done everything to my expectations. I've also recommended it to a lot of my friends. I've used them twice in the last three years and recently, I've had a claim for my stove. It is a gas stove but in order to turn on the oven, I have to press the button. But the electronic portion of it was out and none of the clocks work. So my top burners would work but my oven wouldn't.

When someone call in with a heat issue, people should should try to listen and be more pleasant. Whoever I was speaking to on the phone, from the first company, was very rude from the first phone call when she told me someone was gonna come out. When the guy came out, he said that I needed a part. He fixed the unit to where it would come on. He put the part on there that he had but before he could come back out, about a week later, the unit went out again. All this was in December. I called again and spoke to the lady of the first company. She scheduled me with almost two weeks’ wait for a senior tech to come back out.

My drain line was leaking and still is leaking, but the plumbers said the issue was that the line was backed up. But then if the line is backed up, it’s gonna come out somewhere. But it’s still leaking. I didn’t call back American Home Shield because I don’t have the $75 to do another home visit. But I want them to replace the drain line that’s still leaking. So the issue is not resolved. This is my first claim and submitting the claim online was fairly easy. When the plumbers came out, they said they drained the line from outside of the house. But I don’t think it was because of the line was backed up. Every time I’ve used that washing machine and it goes to drain or spin, the water comes out behind the wall. I shoulda been more assertive to replace that drain line.

The washer is now working. Occasionally, it still doesn’t work on the lowest cycle, but the technician showed me how to run the dial in case that happens. He was very informative and checked everything. We’re happy with the service. My daughter’s in the service and we live in a military community, and they highly recommended American Home Shield. My husband is out of town a lot, so with American Home Shield, I don’t have to wait for him and I don’t have to figure out how to buy a new appliance. So it’s a time saver. And my husband says you’re not replacing appliances when things break. The only problem is sometimes it’s so busy, it’s hard to get through.

If I try to do my claims online and need for the contractor to come back for a repeat, I’ll be charged another fee. So I have to call in so that if they need to dispatch within that warranty period, they will dispatch the same company and not try to charge me another dispatch fee. Recently my dryer wasn't heating and they sent A-Town within 24 hours. The contractor was knowledgeable and really seem like he knew what he was doing. So, I’m comfortable with that. The first day after the repair the dryer seem to work, but then when I washed and dried three days later it didn’t seem like it was drying because it took two cycles. But I wanna do it again just in case I had too many clothes or whatever elements may have impacted that.

The heat pump on warmer than normal days showed that it was running in auxiliary heat for a couple of hours. I field a claim online with American Home Shield. I like the website. And they gave us a 9:00 to 12:00 time frame for the contractors to come out. I was getting ready to contact them back because the heat pump is still doing it, but they said nothing is wrong and I’ve never seen a heat pump do that. It does it every now and then. But on cold days, it doesn’t even do it. So, that’s really weird. I’ve had AHS since September of ‘18 and my experience with them has always been great.

I submitted a claim online to American Home Shield for my AC that was not cooling. Through their website, they told me who the contractor would be and that they will contact me within 24 hours to tell me when they were coming. The contractor was supposed to call me the day before they arrive, but I never got a call from them. I was uneasy about when they’d call me. Am I gonna be able to do this or do that? So, I called them the morning of the service to find out what time they were coming. My interaction with them was good. Once I called them and said that I was supposed to get a call last night to give me a time frame, they apologized. The technician that came out was excellent. I really liked him. He was perfect. He found out what was wrong with the AC, went and got the part, and then, came back and fixed it. Not calling me the night before to tell me what I expected was the only thing that they didn’t do right.

The faucet was messed up and after submitting the claim online, Mr. Rooter came out in 2 or 3 days. They had to get approval after the first trip, so they had to take another trip to get it done. It was ridiculous for something like that, but they have fixed the sink anyway. We had a good interaction and everything is going very well now. Overall, it's a good experience with American Home Shield.

I put a request in to American Home Shield for my bathroom toilet and they sent a plumber who was ill out. He couldn't do the service needed. He was friendly though and said that there was nobody else. He was calling his supervisor who was not answering his phone and said that there was no one else that he could call. I told him that if he was sick, he needed to go home.

I called American Home Shield to get my locks changed because I just bought the house. They were helpful and they said that the contractor would be calling me to schedule a time. The experience was good. I was glad that they were able to get the job done pretty quickly.

The guy who came for the light fitting that had come off was very cooperative and knowledgeable. I submitted the claim over the weekend so he came after the weekend. Everything is fine now. I’m satisfied.

We had called a couple of companies and American Home Shield's price fit more within our budget. It covers everything, including our pool. The problem with our pool was the heater as we couldn’t get it to come on. I got a first opinion and I wasn’t happy with it, so I called and asked them if I could get a second opinion and they said yes. That right there was very commendable.