American Home Shield Reviews

I’m a Realtor and I’ve heard some good things about American Home Shield over the years. I've been with them for eight months and there was no problem when I filed a claim with them. My case was assigned to Southwinds Electric and their guy came out the next day. He was was professional and fixed the problem quickly. That went well.

I had a very good experience with SJ Garage Door. They did what they're supposed to do and did a great job on it. It was the first time I ever had to call in and AHS explained to me exactly what I had to do and who was gonna come out. I got AHS because some of my friends had them. They said they had really good success with them, I'm very satisfied with them.

I have been with AHS for three years now and I have two accounts with them. They do a good job that's why I signed up with them. Recently, the garage door remote wasn’t operating properly. I called AHS because I never use the online situation with them. They usually email me back. Now, they call me and give the information over the phone, which is sometimes cumbersome ‘cause I’m busy and working my own job. I like the email system thing, but the repair is being made and they’re doing it within a reasonable amount of time, so no complaints. Ace’s Garage came out and did a good job. The guy, Ahman, was very knowledgeable and executed the request expeditiously and completely. He made some adjustments and got the system going. All parties were pleased.

Four years ago, the house was completely renovated and we have new electrical and plumbing. So, it's in good shape but still, it's 106 years old. Also, we're retired and we can't afford any major repairs, so we thought American Home Shield would soften the effect of any problems we might have. This policy is about a month. We had it previously and that expired but we renewed. When we had problems with both garage doors, I mentioned that when I called AHS but somehow that didn't get translated to the guy who came out. It was a little bit of a surprise to him but he was very courteous and happy to deal with both problems. One of them turned out to be a loose wire up in the rafters and the other one was a programming problem. Everything was fixed and it was not an easy solution, but the guy found it and I was 100% satisfied.

Because it was my first time, I submitted the claim over the phone. I tried to do it online and it was too complicated. I’m very tech savvy. It’s just that Home Shield didn’t have the right points for that thing. It was too broad. And because it was my first time, I didn’t really know what I was doing. But following what was on the internet to try to do it, it wasn’t answering my question on what needed to be done.

I've been protected by American Home Shield for three years and would recommend them. They have a quick response and are timely.

I've been with American Home Shield for about a year and a half already and when I call them, they’re always prompt to send somebody out to see about the issue. The contractors have been overall good as well. Millennial came out and they looked at my problem. They said the system needed Freon and they fixed it. So, I am satisfied.

AHS's claim process has been easy. When the contractor came for my AC unit, he got right to the problem and fixed it within an hour, which was very good. I also felt very comfortable having him in my home. He represented the company. He had a name tag and showed me the company name. I've had AHS for at least 10 years and I've been happy with them. As a single older lady, I'm not able to take care of things myself. When things go wrong, I need to have some kind of protection and to have somebody to come and check on it for me.

For my plumbing issue, Kelly Plumbing came out and did the work. They realized they needed a part so they went and got it. I knew they were coming back quickly because they left their tools here. When they came back, they took care of the issue. I’m very happy with American Home Shield. I’ve had them for at least the last four houses. I kept them for the ease of doing business with them and their quickness. When you put a warranty claim in, you could set your clock to it. You get a phone call or a text message from the repair people before 24 hours and you set up a time.

We received assistance and everything looks okay. The contractor was very professional. He arrived on time and did a good job. He knew very well how to deal with the issue. I was happy with the service.

I've been with American Home Shield for more than six years. Their service is good sometimes, but they are working with a horrible company for fixing the stuff. It was the company that came over for my air conditioner. They sent a man that was totally crazy and racist. He came to my house without permission and he didn't ask me what happened. After checking, he was gone on the roof and he said that there was no problem. But my heater is not working. I told him that it could be the thermostat, but he didn't do anything and he left us with the same problem. And I paid $75. He said if there is a problem, call the warranty company.

Heros Plumbing Service came out for the sink in the bathroom and they did a great job. I've been with AHS for a couple of years. Every time the contractor comes out, it’s been pretty good. They fix what needs to be fixed. Also, the customer service is great.

The guy from Cactus Garage Doors wasn’t very talkative, but he did a good job. He changed the wheel and the garage door started opening. I also asked him to check this thing that you click on your garage inside on the wall to open up the garage door. He said, “There's nothing wrong with that. I already fixed what was wrong.” And every time I press it now, every once in a while, it sticks. I kinda go hunting around. I wanna get somebody out to recheck that. I also had a guy from another company come out and he fixed my kitchen light switch. He was a very nice man. I've had American Home Shield for years. It pays for itself. If something goes wrong, I can call them up and I have to pay the $75 copay, and they fix what has to be done.

I submit claims with American Home Shield online. It seems to work. But I’ve also called. World Class AC came out when I had an issue with my air conditioner not working. They came out within a couple of days. It was within reasonable amount of time. And the contractor did a great job. Everything’s working since then. But we did call them. We have him coming back tomorrow. He fixed the system and the fan wasn’t blowing well. And it’s been that way. We’ve only moved into the house a few months ago and the air-conditioning was never really working well. He got it going and it’s blowing very well. But now, it seemed to be getting dirt, dust, particles, and stuff coming out of the duct work whenever it starts flowing. So I think the duct work might be falling apart.

I have an HVAC out and they sent two separate companies out to fix. Both companies were incompetent and did nothing. So they said for me to find someone to fix. I did then they said it was too expensive. Now 5 months into this ordeal I do not know what to do. I’ve called at least 50 times since September. Still no heat. I will never buy a warranty from them again. Ken **, Greenwood MS.

I called American Home Shield when I had an electrical issue. I plugged in an air conditioner into the wall and it shorted out my electricity. Half of my house didn’t have electricity. I had someone come out, and they charged me the deductible but they never fixed the problem. I called them, and I never got a response back. I’m dissatisfied about that. The guy who came out wanted to charge $1,800 to fix the problem, and I was not happy with that at all.

Horrible service and lack of competency. I originally submitted my work order for an electrical issue with my garage light in October 2019. The contractor provided me detailed notes as to when they submitted the diagnosis to AHS in October, November, and December 2019. Yet, every time I call AHS no one has any notes and they blame the contractor for not submitting the diagnosis. The light needs to be converted because the part is no longer available and it seems AHS gives you the run around to avoid paying to fix the issue. I recently submitted another order because my AC stopped working. Same thing. I have had to call every day this week and they say the AC company did not submit the diagnosis.

Our lights had been dimming and brightening, dimming and brightening, and it didn’t seem to relate to anything that was going on in the house. The tech came out the first time, tightened up some wires, and replaced a circuit breaker. After he left, we continued to have the same problem. He came back and did several other things. He checked several other things too and since he left, we have had no problem. Several years ago, we had American Home Shield. I know the company well. They've been very easy to use. They're very efficient and the problems have been taken care of as quickly as I could possibly want them to.

When our heating unit would not come on, someone came out the very next day after I did the claim with American Home Shield. He was great. He didn’t park in the driveway and cleaned up behind himself. He got it done pretty quickly and I’ve had no problem since. I also have Choice Warranty and I’ll never use them again. They were so horrible that I had to go back to American Home Shield.

The claim with Home Shield for the dishwasher was fine. I know I’m dealing with an insurance company and they’re notoriously backward and slow. The tech had to come out here, evaluate it, report it, and wait for them to come back and say, “Okay. It’s all right to do.” It slows everything up. The guy was very nice. He explained that he had to wait for his approval. Then, he came out and took care of the issue and everything was fine. But if we have something that we really need to take care of, something that is really broken, then we have to wait through that process. It takes a lot of time and it's very awkward. The time lapse between start to finish is crap and ridiculous. They could speed up the time between notification and completion.

Rapid Appliance Care came out for my refrigerator. I also have a claim for my oven and it’s still pending. I've been trying to find an oven. They quoted me a price and I have to be in that range. I found one, but it’s always higher than what AHS quoted me that I can use. I don’t know what else to do. I can’t cook for over a year on my oven. So, it’s kinda hard. My claim has been out there going on two years.

I had a problem with the AC as it was not cooling the whole house. I submitted a claim with AHS then a tech came out. He pointed out that some of my windows were open and closed them. Then he turned on the AC and that was it. Everything is fine now. I appreciated AHS whenever I call them and I'm satisfied with them. They send the techs out the next day or sometimes on the same day. It's a good thing and I like that. Everything is also perfect with AHS and sometimes, even on a weekend, I can reach them, which is amazing.

I've been with AHS for a long time. The contractors sent by AHS throughout the years have been good and I'm very happy with them. Air Pro Master recently came and they were wonderful. They were very prompt and very professional when they got here.

When the refrigerator was freezing over from the freezer side, the tech who came was able to figure out what the problem was. He replaced the right part and took care of the problem within one day. He was on time, knowledgeable, smart, and quick.

Unfortunately, we've had to use American Home Shield a lot. The first time I submitted a claim, it was a nightmare. I probably called off-hours. American Home Shield outsourced everything to India, so the plumber they called couldn’t understand them and hung up on them. I called them the next day and the plumber said they didn't get that ‘cause he couldn’t understand what they were saying. It was not good. The front-end process is a little sticky ‘cause of how they outsourced their customer service. But after that, everything went fine. I called at regular hours and every subsequent claim went fine. AHS have sent good people out here. They really are straight up, and I've been impressed with everyone that has come in the door. Secure Home Locksmith & Safety came out and did what they were supposed to do and they were good.

I'm a widow and my mother who lives with me is a widow too. There are some things that we can't do and fix ourselves. I tried to fix the garage door myself and most springs had messed up so there was nothing I could do. Home Shield sent Flash Garage Door Services and they did a wonderful job. The tech was here on time. He called to let me know he was coming and he got here in plenty of time. He worked really fast and it didn't take him long to fix it.

AHS provides a security blanket for me and my family if something could go wrong with the house. I’ve had minor things with the dishwasher, the dryer and air conditioners. I had a major thing where my entire heater had to be replaced. And so, it’s peace of mind for me. Recently, my dryer wasn't working. I had a heating element that went out. I submitted a claim online to AHS and the website was fairly intuitive. Everything worked well once I made my claim and they told me who my contractor was gonna be. My problems had been after that.

This is my second year with American Home Shield and I like it. It's very easy. There's a lot of the online availability to file a claim and get that started, and have the contractors text me and say, “We have something open on Thursday, does that work for you?” So, it’s convenient. RM Appliance Masters recently came out and they were great. I had no problems with them. They were very considerate and they communicated very well, what time they were gonna be there. And while they were at the home repairing the refrigerator and trying to repair the countertop ice maker, they were very encouraging with my kids, which were asking questions. Strangers need to make themselves at home, which was totally appropriate. We really liked him. We’ll keep using them specifically if the next thing happens.

The contractors recently changed the rollers on the doors, and the gentleman that came was very good. It's just that he said that the rollers on the doors needed to be replaced so I replaced them, but I thought they would be covered and they weren't. It turned into a $700 bill because of the rollers.

The furnace wasn’t working properly and Air Design AC & Heating was assigned by American Home Shield to take care of it. They were very accommodating, they did a follow-up, and then everything was resolved in an acceptable way. The furnace is fine now. Also, the customer service is very good, and I would certainly recommend the service. I’ve had American Home Shield for a very long time. I am a real estate agent, and I have given their warranty to clients of mine.

I had my air conditioning system installed in May of 2016 and it’s been nothing but a nightmare after the first year or so. I got American Home Shield for a couple of years now, and I’m so glad that I do. When they installed the AC unit, they put a Wi-Fi thermostat with it. In December of last year, the Wi-Fi kept going out. It wouldn’t stay connected. Ultimately, it turned out that the Wi-Fi thermostat had blown a fuse. Ace Heating & Cooling came out and fixed that. Then, it still kept whacking out so they kept coming out, which all originated with the Wi-Fi thermostat, which has been replaced by the thermostat company. Then, apparently, this thermostat blew out a transformer and they fixed that as well. They said it should be good to go now. They traced all the wiring so I’ve been very pleased with Ace. They're not my AC company, but I recommend them to other people.

I submitted a few claims recently and I prefer to call American Home Shield for that. Everything went smoothly with their customer service representatives. It took Wilson HVAC Company a week or so to come out for my furnace and my interaction with the technician went well. Everything was fixed and is good to go.

We’ve lost our air conditioner in the summer and now we’ve lost our heater in the winter, yet American Home Shield is just putting parts in it. I was under the impression that if something went bad, they would replace it, but that hasn’t happened. I don’t want to go through this again in the summer or next winter. This is not necessarily what we planned on when we paid almost $1,000 for the year of it. I had to take my mom to a hotel in the summer. And then this winter, we had to sleep with space heaters going, which I know was not safe and I don’t think that was good. If we go through the summer and the sucker goes out, I'm gonna be very disappointed. Also, it took the contractor a week to get the heater part in, and we didn’t like that. Other than that, they came right out and put it in. We only had to spend one night in a hotel in the summer, and we were able to scrape up some heaters for this last deal and we stayed in our home. That wasn’t too bad.

I had a claim for my clothes dryer, and the reps of AHS were courteous. They sent someone out in 3 days and that contractor had to replace a part that had burned out. The guy who came was very cordial. When I asked some question, he explained it. He also found out that my vent was clogged up. So he recommended it to someone, who came out the next day and got it all unclogged for me. And now, it takes me a third of the time to dry my clothes. I'm very happy with it.

My guest bathroom bathtub leaked in the ceiling below and the ceiling in my dining room came down so I filed a claim. I was asked if there is any ongoing damage to my residence. I said that it needed to be fixed sooner than later. The gentleman on the other line understood that it was very urgent so he called somebody right away. Silver Eagle Plumbing came out. They broke a piece and I heard them yelling from one ceiling to the other saying that it’s gonna be a trip to Lowe’s, so they were great. I actually regretted that I didn’t get a business card from them ‘cause the two gentlemen were very commendable. I would absolutely call them again. Overall, a very good experience. It's just that I’m paying for many years and I only had two little claims so far. It would be nice to get a break in my deductible since I'm not a consumer that overuses AHS.

American Home Shield has been pretty good. I've been with them going on 16 years now. When the heating system in my house wasn’t working, I called them. Their rep was good and she gave me all the information that I needed. AHS sent out Best Care Home Services and everything’s great now.

We wanted our locks changed so A Friendly Locksmith came out. The company did what they're supposed to do and the locks work great.

Our toilet in the master bathroom was leaking and it wouldn't stop. There was a part in there that wouldn't rise back up. It wouldn't refill in the tank at all. The water just kept it running and running. It was horrible. I filed a claim and American Home Shield sent A&B out. They were excellent. The service guy was prompt and very professional. He fixed the problem 100%. He replaced some parts. He didn't leave until he was 100% sure everything was going good. He also fixed something on the sink too because the water kept dripping.

The first contractor who came regarding my heating said something was wired incorrectly and attached something, but then Bauer sent their people out and said the air wasn't responding like it should. Comfort came out again and the second guy replaced the board and the sensors. He got it taken care of but I would have thought that was taken care on the first round. The last guy was great and the first one was very nice though. Also, it was within seven days so I didn't have to pay another fee.

The repairperson was very professional and took care of the issue and was giving me some tips about the correct kind of dishwasher detergent to use, and on getting the most out of the appliance. That was my first and only interaction, and it went beautifully. I have another contractor coming out to look at my cooktop today. So, hopefully, that one will go just as well.

The waterline on the fridge where we get water was frozen. I called American Home Shield and my interaction with the rep I spoke with was great. They sent Sears out and they did all they could do.

GE did a good job recently. The tech did a diagnosis of the microwave and it couldn't be fixed, so American Home Shield replaced it. There were several delays on it but it wasn’t American Shield’s problem. They bought it from Whirlpool and Whirlpool couldn't get their ducks lined up. I also wound up installing it myself and American Shield reimbursed me for the installation. Everything worked out fine.

About a couple of weeks ago, American Home Shield's contractor changed up a part for the pool. The guy who came out was friendly, and when he left, I tried and turned on the pump. It all worked and I figured he has got it all back together. However, I’m wondering now if he put everything back. I went to go get in the pool yesterday and the heater doesn’t work, but it worked a few days before that. I had it on for about 30 minutes then I went to climb in but it was like 58 degrees. It was too cold. I cracked a rib yesterday and I needed to get in the hot tub. Our doctor said it would do me some good.

My heating issue claim went very efficiently. The blower would go on but it wouldn't throw any heat. The tech analyzed it very quickly and found out that the pressure switch went bad. He replaced it, and now, it works beautifully. He did a really good job and I really liked him. He was very professional, courteous, neat, and clean. I would recommend him again. Last night was 32 degrees so, I'm glad my furnace was working.

American Home Shield sent out Bell Cow and we ended up putting in a new heat pump. They gave us wonderful service. Not only were they professional, but they answered all questions. Any concerns that I had, they took time to answer that before they did whatever they needed to do. When they came into the actual house to install a new register for us to regulate the heat, they did a really good job with explaining that to me. And they actually had me do a demonstration that I could follow through. We have a second heat pump upstairs and if it would ever go back out again, I'm hoping that American Home Shield would send Bell Cow back again.

It took AJ Appliance Repair a couple days to come out, but it was fine. The person that they sent out was very good in figuring out what was wrong with the oven. So, that was the only problem. They weren’t able to fix the problem, so I had no oven. And they knew I needed it before and they promised they were gonna do it before, but then I went home. I just had to cut my turkey up in two pieces and did it in a toaster oven.

Blue Water Plumbing is amazing. I’ve recommended them to other people. The contractor was prompt, courteous, and had great communication. He even followed up afterward to make sure everything was okay. He was fabulous. He communicated a great time for the appointment. He showed up when he was supposed to. He did the job efficiently. He was clean and couldn’t have been better. I would hire him again in a heartbeat.

I liked what American Home Shield had to offer and I’ve been with them for a couple of months. Submitting a claim was simple. A representative reached out to schedule the appointment and the contractor was scheduled in a timely manner. The technicians from Appliance Pros of Tallahassee were punctual, which was a good thing, and they called when they were on the way. They were good with communication. They looked up the parts and I had to call them back because the refrigerator still wasn’t working properly, so they went again today.

I’ve had really good experience with American Home Shield. It took Oak Valley a couple of times before they fixed the ice maker. The technician came back three times and finally put a new one in. But I also just got a new washer because it was too much to fix. So as far as the Home Shield, I was very happy with them. I called both those claims in because I was not happy with Oak Valley the first time but when I did an email, I didn’t get an answer back. So I called in and told American Home Shield what was going on. So I think the phone is better than trying to do it online. Things get done faster that way, if I speak to someone and explain in words instead of trying to type in what’s going on.

We had an electrical problem with the dishwasher and American Home Shield sent Hornet Appliance the next day I filed the claim online. The guy was very professional. The dishwasher works now, so we’re good, and hopefully, that repair is what it is.

Although I’ve had a little trouble with AHS sometimes, their service has been fine When my refrigerator's ice maker stopped working, it took about a day for someone to come out, which was not long. The tech was very nice and knowledgeable. He replaced the motor and the ice maker was working again.

Sears was sent by American Home Shield and they replaced the motor in the oven and a part in a microwave. They had to make two trips. On the first trip, the contractor came out and realized he needed some parts to fix what was broken. So he diagnosed it, and then came back about a week later. The interaction was great, and the appliances work fine. The microwave wasn’t put back together exactly the way it should have been, but it’s fine. It doesn’t affect the way the machine works.

My hot water heater was leaking really bad. I submitted a claim online to American Home Shield. Their site was easy to operate and they sent Super Plumbers to service my claim. They were on time and very professional. They took the old water heater out, brought in a new one and plumbed it up. The new one has been perfect since.

Ohohna was sent by AHS when we filed a claim with them for our heating. They found a problem that nobody knew was there. One of our unit's control boards was burnt up. The first time, they put in the new compressor, but we didn't know about the burned-up board so the new compressor went out within a couple days. They then ordered a new one and came back. In three or four hours, they had the problem solved and we were happy with that timeframe. Overall, I'm really pleased with AHS.

We had a plumbing situation. True Master Inc. came out and the gentleman kinda researched the problem and took two tries at it. At first he stayed on the surface, and once he couldn’t discover the problem at the surface level, he investigated a little further into my sewer line and found the problem. He was professional with my home, as far as cleaning up after himself, explaining every step along the way before the work was getting ready to be, and I like that along the way. Also, the whole step didn’t take too long for me, processing the order, calling AHS, and setting up the appointment. Overall, AHS is doing so darn pretty good.

Our temperature wasn't turning hot and when we turn on the shower upstairs, it leaked through the kitchen light. So, it went from upstairs to downstairs. It was crazy. We filed a claim with AHS and our experience was excellent. The part had to be ordered which took five to seven days but it wasn't bad. They've fixed it and it doesn't leak anymore.

Since I learned how submit the claims, it has been easy. I did my last two claims online. I’ve been satisfied with American Home Shield and they’ve taken care of my issues. The contractors do a good job too. Lubbock A-1 Plumbing replaced the water heater that started leaking. They did it in just several hours, so it was a real good experience. We also didn't have to go without a hot water heater for a day or two.

When I started living where I am now, our friend recommended AHS's service and I started with them. I've had them for a year and 3 months already and I don’t know another different company. I schedule a service with Direct Appliance Repair every three months. They came out yesterday and they were on time. Everything is okay and I don’t have any problem with anything in the house.

I have a few properties, so I always got issues. I call up American Shield and then they tell me who to call, and the contractors are right on it. A contractor came in and diagnosed an issue. He had the parts on the truck and got it fixed and away we went. So far, it's been very, very good. I was used to having my own contractor. I'm a retired ironworker, off-road heavy equipment diesel mechanic. I know guys that are working, and guys that I would fire in a heartbeat when they come out here, and I haven't had any of that. So far, I'm really happy.

AHS's website is very user-friendly. Moreover, someone usually contacts me very quickly when I submit claims. When the range's light bulb was out, I tried a new light bulb, but that light bulb was bad too. The contractor came and did a fine job. He put a new light bulb in there and it worked.

I've been without a freezer for over three weeks now. The contractor is due to come out not until February 2nd, so that'll be at least a month. So I'm not pleased. I have an LG freezer and it's a one unit compressor. The first people that Home Shield sent out said they don't work on LGs. The only person that works on LGs in our area is Sears. We've had Sears come out through Home Shield in the years past and they have very poor service, and they take forever. The same thing happened again with this claim. They set a date, but the man never showed up. But the tech did call and said that it was too late at that time and he would set it for another week. I told him that we've already been out of a freezer for two weeks now. He said that they lost 25 guys and that all he can do is next week. He asked us what we needed. We said the compressor for the LG freezer, and he said that he has one on his truck.

We had our new home rekeyed online through AHS. They responded quickly and sent Dan's Pro-Lock. We had a good experience and the tech who came was very professional. He did a little extra service on the locks to make sure they were smooth and even offered to upgrade the locks to digital. He gave us four spare keys too.

A & R serviced my furnace recently as it wasn't heating, and making the claim at American Home Shield took about a day or two. The tech was excellent, and now everything is fine.

We got a bunch of old appliances and we didn't really want to worry about having to replace something very expensive on the spot. I did a research online and AHS seemed like a good business, so we decided to work with them. We have them for three years now and recently, we submitted a claim when the furnace wasn't turning on. The blower was running but there was no heat coming out of it. I live in Minneapolis, Minnesota and that wasn't an option, so I went through the website of AHS and made a ticket. It was a good website and they contacted me when they found somebody to do the work. It was really quick. Then, a tech from Majestic Custom Heating and Air Conditioning came out. He was great, very friendly, and knew what he was doing. It turned out that the pilot igniter had gone bad and it's a little piece that essentially tells whether or not the heat is on. He came in and fixed it very quickly.

I’m on my second year now with AHS and the claim for my heater went very well. The tech came out within a couple hours after I filed the claim and the heater was repaired the same day. He was awesome and so much better than the last one AHS sent out for my air conditioner. He was so rude and condescending.

I had a refrigerator problem and American Home Shield sent out AAA Appliance. The contractor repaired it satisfactorily. I did not have any issues with the contractor, his ability to meet the appointment on time, and him handling the repair. I have had a couple of other claims and everything was always going satisfactorily, too.

I submitted a claim by phone to AHS and they sent A-US air to do service. That time our filter was messing up. I submitted another claim online and another contractor came. The second time, we had a pretty big problem but he figured out what it was. Everything has been super easy so far.

The downstairs bathroom was flooding as there was a clog in the line somewhere in our septic system. We needed assistance so I called American Home Shield and they found 2 different people that were local. One company wasn’t gonna be able to come out until the following day but we needed to have it done that day. We wouldn’t have been able to use any of our water 'cause each time we turn on the faucet, it flooded. It came back to our downstairs bathroom. So, I called back Home Shield and they found another company, Proline, who were able to come out that late evening. We had no issues with the contractors and they stayed in contact with us. They let us know what time they were gonna be here approximately and they were here within about 15 minutes of when they said they were gonna be. They cleared the line and that was a good experience.

I submitted a claim over the phone for the garage door was not working and the AHS rep I spoke with was very nice. The tech that came out was very professional and very nice. He explained what he was gonna do first and, if we agree, he can continue his work. We said yes and now, it's working.

We called a claim in and were told to expect the contractors out in the morning sometime 7:30 to 11:30. MD Appliance came out and they worked on my refrigerator. The service provided was absolutely excellent. The tech explained in layman’s terms what was wrong, every step that he would need to do next, and when he would do it, and then he did exactly that. He was professional, courteous, and caring.

This is the second time we got a problem with our air conditioner. The first time the guy AHS sent didn’t show up until 3 o’clock in the morning. But this guy from Total Air Care was really good, very professional and responds in a timely manner. He recommended some stuff and it fixed the problem. It just seems that everything breaks on the weekend or on a holiday, so it's hard to get responses.

I submitted a claim to AHS for my dryer and washer. They sent AJ Abella Appliance Repair and they made an appointment the same day. The tech who came ordered the parts needed. He notified me when they came in which took a week and then he scheduled an appointment. He replaced the rollers on the dryer. On the washer, he installed a new transmission. He did a great job and now our appliances are working fine. AHS handled this claim quickly and efficiently.

Sears came out for my appliance claim, and everything got fixed really good. It works fine. They did their job that I wanted done, and I'm very pleased with it. I'm happy with American Home Shield overall.

American Home Shield has assisted me in finding adequate services for any issues that I've had with the home. Recently, All American Plumbing & Rooter got to the issue right before it got worse. The contractor Derek called me ahead of time and gave me an estimated time of arrival. He went underneath the house to get to the area where I heard the leak. There was a slight, slow drip, and he described the situation to me. He said that he changed out the part right before the pipe burst so I shouldn’t have any other problems, and if I did, to feel free to call the company back to come out.

We had a recent claim with AHS when Brilliance Heating and Air Conditioning came out. Things went excellently and the guy who came to do the wor kwas very professional. He did the job in a very timely manner. He needed a new part so he got it, brought it back, put it on and had my unit up and running in less than an hour. He made it look easy and explained everything to me. Everything has been running fine since then. My sister told me about AHS how when she had a problem things went as easily as could be and that it was better than calling somebody independently. I've tried them out and AHS has worked just as well for me.

I’ve had Home Shield for quite a while and it’s always been a good experience. Submitting a claim is a pretty good process. If you call on certain days, it’s a longer process because of the call volume. Other than that, they've always served me well and usually, things are timely. I had Mr. Rooter for a toilet repair and the tech was very polite and he came and did what he needed to do. Right now, I’m waiting on the replacement of my microwave that they couldn't repair.

I liked how AHS has positive reviews and that their price was pretty reasonable. We went with them and thus far, we've had a really positive outcome from almost every single one of our claims. We had a heating and cooling system go down one time and when it couldn't be fixed, they replaced it. They also gave us the option to upgrade, which we did. I would have been saddled with almost $15,000 worth of repairs. Instead, my out-of-pocket was $2,500 and that's only because I decided to upgrade the system at the time.

American Home Shield was one of the few who did our area and I’ve had them since May when I bought the house. They sent me the policy but I did not read it as fully as I should have. I thought I also had roof protection and found that I don’t. But I was pleased with the way the whole thing went when I made a claim and one thing I appreciated was not having to go through a bottle of phone menus. I was given a person, which was huge. I’m so fed up with menus although I understand the need for them. Also, I appreciate how quick the response was. The plumber said he would be here the next morning. I don’t know if it was an agreement that they have with AHS or if it was just the way this company does business. Either way, the plumbing company was fantastic. But it turned out to be the furnace, so the furnace company came out and took care of it. It was all very quick and well-done.

The tech was pretty good and he diagnosed the problem and he fixed it. He was quick and efficient. I was expecting it was gonna take longer but he was good. He knew what he was doing and that's really I'm looking for. He came on time and he did the work. Even the communication was good and on time. That was important. I just take time off for work and wait. He texted me, and I told him to ring the bell and he followed the instructions. He diagnosed the issue and fixed it. It's a really, really good company. I got their card for some other things too, whenever I need some kind of a little issue with my plumbing. I was really very satisfied.

It took two days for the contractor AHS sent to come out. The dishwasher would not drain and he repaired it that day. When the washer's drum broke, I got the runaround from AHS for three days. It was a nightmare. I was gonna cancel the claim, but I decided not to. I ended up just purchasing one of my own, but I got reimbursed a month later.

We were losing our hot water in our hot water heater. We couldn’t take two showers or a shower back-to-back. We couldn’t wash clothes at the same time with the shower. It came to the point where we couldn’t function very well. We messed with it for a couple of weeks, and we tried to say, “Don’t try to wash at the same time.” But it just kept getting worse and we realized that something was really wrong.

Sears showed up when they were supposed to and fixed my problem. They were very courteous and professional. But, this was the third or fourth time they were called out for my washer. If they had done it right the first time, I wouldn't have had that problem anymore. However, American Home Shield has always done their job. When I need them, they're there.

A circuit breaker kept tripping repeatedly. We submitted the claim for that online and it was convenient. Arm Electric was sent out and they changed the breaker out. It was a faulty breaker, and we haven’t had a problem with it since. The experience went really well.

Submitting a claim to American Home Shield was easy. The first appointment, however, had to be canceled because I had a window between 10:00 and 2:00, then I didn’t get a phone call until almost 2:30. That time, I had already left the house. I waited sitting at home on a weekend, not knowing what was going to happen, and then we did not get any updates. So, I rescheduled for the following day, and the contractor was able to make the appointment, come out, and resolve the issue in a fairly quickly manner. Everything went fine.

My daughter called AHS for a claim and I think she got a really good service. She’s been happy and she still is. She has a washing machine that's not one of those new washing machines that don’t get your clothes clean, so it used a lot of water. With the volume of water, in which the drain wasn't used to it, it caused a little bit of residue built-up. Dave's Plumbing Repair cleaned it out and it’s fine now. They did a good job. I went with American Home Shield because the real estate lady was very kind to get the former owner of the house to pay for it for us. And I think it was a great idea now after we had that problem.

I went online to American Home Shield and requested someone to come out and take a look at our furnace because it wasn't turning on. No heat was blowing in the house. The company that came out said it was fine and there was nothing wrong with it. They left after briefly looking at it for 15 minutes but it still wasn't on. After that, I called AHS instead of doing it online. The rep said that she would have 7 Cities contact me within 24 hours. When I had an email with 7 Cities' information on it, I contacted them and asked if they were sending anyone out to take a look at the furnace. I got same-day services when I called. They came and they found that I needed to have it turned off because it could've blown. It was some problem on our side. They had to repair some rusted pipes down in the furnace and they also needed to order parts for that.

The times that I have called American Home Shield, they’ve referred me the same day. The reps are friendly, courteous and they enter my information. And the contractors that come in are professional and they get the job done. The recent claim with Certified Electrical Technologies went well. I just didn’t know I had to switch the circuit breaker back and then forward. I just switched to forward to cut it on and it didn’t reconnect. The tech was professional. He took me down, explained everything and showed me exactly what I needed to do because I haven’t had to cut my circuit breaker on in years. He showed me what the problem was and what to do in the future. He also provided me with the receipt.

I filed a claim online to American Home Shield for a microwave that wasn't heating and someone called me. And then, Universal Repair came out to service it. The first technician that came out was very nice, but he only told me that I needed to have a certain type of plug instead of him telling me to also see about having it taken out. And because my microwave is over the top of my stove, it's encased between my two cabinets, so I had to have somebody to come out and remove it. And they sent another technician out, TJ, to do the repairs after I've done that. The part from the first technician that came out was already ordered so he didn't need to order it. He had the part when he came back out and he was able to repair it for me so he was good. I was very well pleased with his service and his personality.

American Home Shield assigned my plumbing claim to a provider. But it was over a holiday weekend and I kept getting a recorded message. So, I had to push back a bit and make a couple of calls with American Home Shield to get them to reassign my claim to United Air Temp who have done quite a bit of work in my place previously. I was familiar with them and they came out right away. They fixed it, so their work was great. American Home Shield is resistant sometimes to being flexible but I was going out of town at the time and I had to get it fixed before I went out of town.

We called American Home Shield to request for a service for our fan. Appliance Wizard came out and everything got fixed. The part came quickly, which was really great. At first, the workman couldn’t find where he could get the part. My husband did his research to discover how to get it. He found it online and said it was definitely available, and was able to give him a way to get it. And so, something was amiss with the research. Had my husband not done that, we wouldn’t have been able to get the part, and it would’ve been thought of as discontinued. But we were able to get it and it was installed, so we ended up being happy about the results.

I was having issues with my dryer and the rep of AHS scheduled a plumber. So I had to call and cancel the plumber that they set up. I’ve had instances where I don’t think the rep I was talking to really understood the problem. But with my recent claim for a backup sump pump things has been fine. And with both claims the contractors came out the same day I filed a claim. The first time they called me within like 10 minutes, and they were there within like two hours. All my issues have been resolved. They were very polite, explained everything that was going on and then they left me a written receipt so I had documentation too.

The tech from Brookfield had to come out while I was at work, but everything was fine. He was upfront and very honest about everything. I did the claim through my phone and the process was easy. I submitted my claim and then someone at American Home Shield called me to verify. I put it in at 7 'o'clock in the morning and I got a phone call at 7:40, so it was pretty quick. I wish there was an app though.

A realtor recommendation led us to sign up with AHS and we have them for 15 years now. I would recommend them. Recently, we had an issue in an upstairs bathroom where the hot water in the shower didn’t work. We submitted a claim with AHS and they told us to expect a tech within 24 to 48 hours. Then, someone from Sirius Plumbing and Air Conditioning came out and fixed the problem. We’ve also had good experiences with the contractors that AHS sent out so far and we were very satisfied with their work.

A friend of mine at work uses American Home Shield. He told me that he was very pleased with how quickly they attended to his needs so he went with them. And I said, “I’ll try them too.” And I've been with them since before Christmas. I filed a claim to them and the experience was great. The tech from World Class AC that came out was wonderful and punctual. We spoke and I told him my work schedule, and he was right there. He was super fast. He pinpointed the problem immediately and fixed it in record time. I’m very happy.

When we turned the heat on, there was some noise. Apparently, the motor had gone bad. The folks AHS out was absolutely fantastic. They were probably the best subcontractor out there since I’ve had my contract with AHS. They did a wonderful job, which hasn’t always been the case. I’m still working on some things with the dishwasher. I’ve also been dealing with them on my AC unit for about a year or so. I’ve had several folks who’ve come out a number of times.

A couple of weeks back, I had a prior issue with the heater, and a guy came and changed the switch on it. But after that, the furnace was making a lot of sound. I was still seeing this noise after the last claim on it, so I submitted another claim online to American Home Shield and they said there was another follow-up person because it was within the 30 days. Today, a technician came and he said there was some block in the water pipe that was going to the sump. So, that was making the noise. He cleaned it up and he fixed it. The tech who came was good.

One time, I wasn't getting any air or heat. The system kept shutting off and I couldn't get it on again. Periodically it would run for an hour or so and that was it. I paid three times for AHS' contractor to come out. Finally, I had techs who showed me how to work my system. They went on the roof and told me that there were two capacitors that needed replacing. They changed those and my system has worked ever since.

American Home Shield came with the house when I bought it. I've been with them for a year and a half, and I found that they are pretty excellent. I contact them via phone when I have a claim although I prefer doing the online process. I also haven’t had any problem with any of the technicians who have come out. They have all done the prescribed work and have gone beyond the expectations to see that I was satisfied with the work. When I had an issue with my AC, they sent out Affordable Comfort. They were knowledgeable, quick, and efficient. They just came out once and they fixed my AC.

When I filed a claim with American Home Shield, the guy from MVP Plumbing got here on time and everything worked out. It was fixed in one day. I've been with American Home Shield for several years now. Their service is okay. I just wish they cover more products.

When we started with them it was not so bad. Everything changed recently and went down, nobody seems to understand that we haven't have our problem fix (hot water). They send the worst contractors, and you get no problem fixed, have been on the phone with American Home shield to send me another contractor since the last was bad and never fixed the problem and I have to pay again, this new contractor hasn't called back to make an appointment! It's exhausted. It's almost 3 weeks.

My issue was successfully resolved by AHS. Darrika stepped up to make things right on behalf of AHS and for that, I’d like to make my experience WITH HER, a 5 Star experience.

The circulation pump was screaming like crazy. It was keeping us and the neighbors awake. We just bought the house six months ago or so and it’s under American Shield. So, we called American Home Shield and went through them. We’ve had very good luck with the contractors so far and they're very good. We’d recommend American Home Shield. It's very valuable having it when you move into a home. The house is pre-owned and you're not sure of the condition of everything. We had a couple of home warranty choices, and the Realtor that we were working with recommended AHS.

I had American Home Shield for a property that I had before. I was familiar with them and I didn’t know any of the competitors like I do today, so I went with them. I had two toilets that were running, and I had a sink that the pipe probably must have been too short and it’s dripping. The contractor came in and he put a new pipe on, which worked. There was more dripping from the garbage disposal and then, he also changed the entire little flapper piece in the toilets. Every time you flush it, the water would build up and then rise to the seat out. He fixed everything to work 100%.

I like Home Shield's service and follow-up. This is our second year with them and we only used them one time during the first year but the service is very good and they follow up. The people they referred us to said they would call within a certain period of time and they did. We had a microwave issue recently and they sent Elite Pro. The appliance man came out, installed the microwave and checked it. It's still working now. I'm in Las Vegas and it's cold here right now. I warm my coffee up quite often and I got tired of warming it up on the stove. So, I'm very happy.

We've been with AHS for 10 years now and they're good. Recently, we had a leaky pipe under the bathroom sink. I called AHS to submit a claim. Pruitt’s Plumbing came out and the guy was really nice. He fixed it right away. Since they've been out, everything's fine.

The heater wouldn’t ignite so I processed a claim online and I'm very pleased with the website. Universal 1 Repair was assigned to resolve the issue and they were very professional. They were very courteous and they respected my place. They explained everything to me in detail and did a good job. Everything has been functioning excellently since they had been out. The expense from old appliances is just outrageous and American Home Shield was recommended through a friend. I've been protected with them for at least 10 years already.

The contractor responded within three hours after I filed a claim for my appliance. To fix the issue, he replaced a part. My experience with AHS was excellent.

I like American Home Shield's service. They’re good at responding, but sometimes you have to wait for the submission to be available, which may be schedule issues. When my washer door wasn't engaging, AHS sent Sears. The tech came on time and replaced the lock.

The sellers put American Home Shield on the sale of the house when we purchased it back in September of ‘19. After my fiance’s daughter and future son-in-law moved in and used the shower, that was when they realized that the drain itself was leaking. I called American Home Shield and they got a hold of Eagle Plumbing and Heating and within 45 minutes, Eagle got a hold of me. Tim from Eagle was very pleasant. He said he couldn’t get out there the following day, but he came out two days later. He was there when he said he’d be. And when he was within a mile of the house, he texted saying, “I’ll be there,” in whatever time he was gonna be. I thought we had the problem resolved and unfortunately, it wasn’t as easy a fix as he thought. So, we had to call AHS back and he came back a second time and got it completely rectified. He was phenomenal.

The customer service representatives at AHS are good. They tell me what to do. I've had AHS for several years now and sometimes they do some things I kinda question, but for the most part I’m satisfied. The guy that checked out my Bosch oven was very nice.

My heating claim with American Home Shield went fine. Amazing Comfort came out and took care of what the issues were and got it resolved pretty quickly. I was dealing with an elderly tenant. It was really cold and she had no heat. It was really critical that we got somebody to her as quickly as possible. While I understand that AHS or the companies that are working with them have a process, it took some time to be able to connect with somebody that could get to her when I had an individual that could have gotten to her within an hour.

American Home Shield is lovely and very responsive. Although All Brands, the contractor they sent, was very good, they couldn't work on my kind of system. It’s not often that you find somebody who tells you they can’t do the job. I had to call AHS back and they’re going to assign somebody new who could handle the system.

I called American Home Shield and asked them to fix the doorbell. Southwinds Electric came out and surveyed what they needed. And then, they went, got the part and fixed it. As far as the electric outlet, they replaced it with a new one, just like they were supposed to. They fulfilled all their obligations. So, I’m good with it. Everything was taken care of.

We like American Home Shield's willingness to work with their customers and take care of all the problems that may arise. Plus their contracts are quite fair. The technician is very polite, and it's the second time he has come out. First time was for a dishwasher, a couple of weeks prior. With each visit, he's very professional, explained everything well and was able to troubleshoot both problems rather quickly and repair both issues that I had.

We had a water heater that started leaking so I submitted a claim to American Home Shield. I paid the $105 then they gave me the name of a company which I tried calling for 2 days but they never answered or called back. I checked back with AHS and they gave me BLT Plumbing. I called them, they called me back, and they came out the next day. I talked to AHS and the next day, they came and fixed it. They were very nice fellas, didn’t leave a mess at all, and did what they were supposed to do as AHS did as well. We signed up with AHS in the summertime. I got sick with cancer and I'm in stage four so I'm trying to put everything where it's supposed to be. I was trying to simplify things for my husband where he would call one number if something went wrong or something happen.

The spring of the garage door was broken. Submitting it online was more convenient. They called me back immediately after and scheduled somebody who got here in three days. The contractor was fine and the garage door works fine now.

I submitted a service request to American Home Shield for a heating problem. The contractors came out and I had great interaction with them. It took about a couple of weeks to get everything back up and running because they had to wait for the parts. I was excited that they were handling the situation with the heat. The only qualm I had was that there was not enough coverage for the Freon. But other than that, they were good. I would recommend them.

Our water heater started leaking all over the place. The first guy who came out was trying to rip me off to no end. He was telling me that the whole wall had to come down and he got people who could take care of it. I have a next door neighbor who’s an engineer. I called him and as soon as he came over, he said that I didn't need that. All of a sudden, the guy's whole tune completely changed. He saw my Harley and the thing, and he was trying to talk about the Harley trying to butter me up. I didn’t say a word because I figured that the guy was trying to make a living.

I've had American Home Shield for some years now. It's convenient with the price and I'm able to get service. When we had a plumbing issue, everything went fine. From the time we put in a service request, it took a week for Patriot Plumbing to come out but it was understandable. The water heater was replaced and installed and everything was good.

The American Home Shield website is awesome and easy to navigate. Their response to my submitting a claim is awesome too. Efficient Air recently came to my home when the compressor went on the unit, and the tech knew what was wrong immediately. Took him an hour and now it's fine.

The contractor AHS sent for my plumbing issue solved the problem. He was timely and quick.

We had problems that started out with the water heater then the stove went out. We then had to call a plumber and they replaced the plumbing. We still had problems because the plumbing had to be replaced by the city on the other side. And then we still had problems with the heater so American Home Shield sent out Rise Heating and Air and they fixed it. They replaced one part and it was $650. Everything is great with the furnace now.

I go online to file a claim with American Home Shield. It’s easy to do. When I had a sewer line that was plugged, it was a day or two after that someone came out. It was quick. The contractor was very professional and good. They did a fine job. Everything was broken but now it’s fixed. We had a similar problem four months ago and we got the same kind of result. American Home Shield had excellent response and the issue was fixed cleanly so we’re good. We signed up for the warranty when we bought a house in St. Louis about six years ago and we signed up again in Minneapolis. So all together, it's been like 12 years and it's just fine.

I run my own business and I want people I do business with to run their businesses in the same proficient and honest manner that I do. The previous company I was with didn't do that. My wife and I had been in the real estate business years ago and we've always recommended American Home Shield to the buyers because we knew how good they were. So, it was one of those things we did in the past, and when it came time to us to get one, that was what we did.

BestWay Mechanical came out to fix the leak of a water line. When they came in the first time and checked it they said it wasn’t leaking, but I knew it was leaking. They came on a Monday and 10 minutes they were gone. The floor was too warm and that concrete wasn't supposed to be like that. Concrete is real cold. When I felt the inside of the little pantry in the bathroom it was warm in there, too. So I had to go outside where the walls were, behind the hot water heater, and that wall between the stand-up shower. And when the hot water heater is in it, it went from there to back inside, and that wall on the outside of the garage was warm, too. So I was thinking the leak got to be behind the wall and the water heater and the tub.

The guy from Hero’s Plumbing Services was very professional and extremely friendly. It was almost like having someone you’ve known for a very long time in your home, not a stranger. The seal on the toilet was leaking so he went and redid the seal and a few other things so that that would not happen again. He walked us through the whole thing. He knew exactly what to do. He got it done then left. We couldn't have been any more happier. We've had AHS for more than a year and we continue to keep it because it’s a lot cheaper if something happens to your home to pay the service fee than to have to pay the whole shebang.

I requested a service to American Home Shield for our water heater and the guy from BestWay Mechanical Inc. came out. He got here about 9:00 and explained to us what the problem was. Some of the heating cords in the water heater need to be replaced and he replaced them. He was here between 30 minutes to an hour at the most and then he was gone. That claim went great and he did good. He was very professional and very informative. He answered all my questions.

The support brackets of the washing machine went bad. I submitted a claim online and a tech from Orsini’s Appliance came out, ordered the parts and took care of it. He did an excellent job and everything is fine now. I've also filed a couple of things and American Home Shield have taken care of them.

Home Shield is worth the money. We had a dishwasher that kept blinking out of nowhere and that was all it was doing. I got online and submitted a claim. The online portion to submit a claim is so easy that I was done in under five minutes and had a phone call within the next two hours. The contractor asked for my availability. We planned out a time and he showed up. He said it was the console on the dishwasher and that he was gonna order the part. He came back out when he got the part and he put the part in. Then, he said he did a cycle and that everything was running. But two days later, my wife said it wasn't drying. The heat was coming on but it wasn't drying the right way. I texted the tech and told him about the issue. He came out again for us. He said he would take a look at it before we call Home Shield again. He was really easy to work with.

American Home Shield sent Wright Appliance to repair my dishwasher that didn’t work. The claim was a process because it was about a week before they came out. And then they ordered parts and had to get those approved, and then it was about another five days before they came back. Then that didn’t really fix the problem, so I had to call in, and they made a new claim. About four days later, the guy came back out, ordered more parts, had to get those approved, and we waited another four days for him to come back and put the parts in. So, all total, we had about three weeks in there. But at the end, happily, my dishwasher works. Wright is a good outfit. The people that came out are great. I wish we could have it a little more expedient, but I understand, everybody’s got issues and there’s only so many people to take care.

I would like to be able to reference some of the people that American Home Shield contracts with to come versus other ones who have come in the past. The website doesn’t give me an option to do that. That is the biggest thing that I hate about the website. A lot of times in the past, what I found myself doing was just waiting on the line trying to get through to somebody because I didn’t want the website to just pick somebody. I wanted to be able to talk to somebody and say, “I had this company come out before. I like them,” or, “I don’t like this other company. Don’t ever send them back again.”

Before my husband passed away, he wanted me to get American Home Shield. We knew he was going to pass and we wanted to make sure that everything is taken care of and I wouldn’t get stuck if anything broke. I would be covered and I could take care of things. We have had them for almost three years and we had had to use them for the first time. So far, so good and it worked exactly the way they said it was gonna work.

One day last year, I noticed the garage door wasn’t opening fully. The controller was working, but the door was going up only a little bit and then coming down because it was not able to fully open. I called American Home Shield because I have the home warranty and they sent AC Overhead Garage Door. When they came and they checked, they said that the warranty doesn’t cover it. They are very much well versed on what is covered and what is not covered. It says that the garage door opener is covered in my contract, but if one goes into the details, the spring is not covered. And the problem was with the spring. It lost the tension so the spring was not able to roll up. So, even though I had paid AHS yearly once, I still I had to pay the contractor out of pocket, which is how they make money. Yet the guy was very professional and he knew exactly what he was supposed to do.

We started out a little rocky with the claim with American Home Shield. The first provider came out and refused to do the work and then lied on their report about why they were refusing it, which made it seem like it was my fault. They were going to make me pay for somebody to come out for a second opinion. When I tried to deal with that, it took several tries to get to somebody at American Home Shield who would help me. But eventually, I got approved for a second opinion. ACLV was the second provider that came out to look at the issue and they were great. They did a lot of crawling around in my attic. It was not the easiest job, but they were able to get it done exactly how they said they would, in the amount of time and for the money that I had to do it out of pocket for. It was on target, so I was very pleased with their half of it.

I called American Home Shield to come check on a plumbing issue that I have with my toilet and a sink. So I paid $100 and the company came out. But the guy said he only had a service order for the toilet. He didn't have anything for the sink so he couldn't work on it. That was the first mistake American Home Shield did. So I called back and the AHS rep said sorry that the other representative hadn't put the sink on there but that they were gonna have to charge me another $100 to send another representative to come out. I paid $100 again but this time, my water heater was leaking and there was this pressure valve situation. If I was gonna pay $100, I might as well have the contractor make sure that everything was on point.

I put in a claim for a plumbing issue and All Clear Plumbing and Drain Services came out. The claim was taken care of that day and the issue looked like it was resolved so I was happy. But then the same problem returned 2 weeks later, so I called them to come and look at it. They wanted to come yesterday but I couldn't do it, so they're coming out again on my day-off on Thursday. I've had Home Shield for at least 3 years and I've kept them as it's easy going with them. I go online for my request and they set up any appointments instead of me looking for contractors to come and look at the deal. I just click on the thing and they take care of it.

When I called American Home Shield, they sent a GE man out. He said that it was the motor, so they replaced the motor. A week later, it was the same problem. The same outfit came out saying that it had to be the agitator. He replaced it, but it was again the same problem. I called again, and GE came out again. They said, “Well, we gotta replace the hangers,” so they replaced all the hangers. For about a month, it was okay, and then it started all over again. So, I called American Home Shield for the fourth time. I told them I didn’t want the GE people out here even though it is a GE product. So, they sent Tarheel out here. The tech came out, looked at it, found the problem, and we haven’t had a problem since. He from did an excellent job. So, I'm very happy with them.

I've used American Home Shield since 2016 on our Dallas house. Now, we just bought a house and since we moved in, they've always been very responsive. I submitted a claim because the air conditioner would never blow any cool air, and US Air came out. We've used them in Dallas as well, and they've always been really good. They said it was a Freon leak so they put Freon in it. It only worked for a couple of days so we called them back out and they found another Freon leak and they put Freon in. They also found some kind of valve thing that was wrong so the guy replaced that.

I keep going back and forth about the dishwasher. The bottom spin thing has had an issue several times. I don’t know what's going on with it or if it’s because the dishwasher is old. The tech from Ashman Appliance fixed it and then I had a callback. It was amazing when he came out. I was expecting to wait for a couple of days but he was there the next day. The dishwasher is messing up again but it's not the his fault.

Everything went great with my plumbing claim. AHS was very prompt in their responses. And they were punctual in coming to get a job started and completed. The contractor said it was a slab leak. So they took their time to really make sure and then they took care of it. The actual repair took just a couple of hours. I'm satisfied with the timeframe. I've been with AHS for eight months. I was with another provider, but AHS responded much better than the other provider. They were able to cover a portion of the repair, which was wonderful.

Absolute Plumbing Plus came out to unclog my sink. The contractor was cool. He did it nicely and quickly. We've been with AHS for three years now and they are awesome, as well.

I used AHS a few times and the overall process was fine. However, the renewal rate became too expensive so I wanted to cancel and it was a nightmare. I understand the company wants to keep me on as a customer but it took several calls and repeating myself 100x that I wanted to cancel to finally get it done. I literally had the same conversation 10 times during a 30 minute call with THE SAME representative who put me on hold multiple times only to come back and try to persuade me with the same schtick each time. Really put a terrible ending to what was a perfectly fine experience.

I want to Thank AHS for their quick response to this issue. My replacement refrigerator has been ordered and I couldn’t be happier to have this come to a close. I think there may be a gap somewhere between customer and company, but as soon as I got online- they reached out to help me resolve this issue. Thank you AHS for your speedy attention to this matter!!!

American Home Shield sent out Advanced Services for my refrigerator. The technician was nice and he seemed fine to me. There was something that had to be replaced in my refrigerator and a lot of money was needed to do so. It needed a new compressor and American Home Shield said it wasn't worth it. There was none available as that compressor was not made anymore. I had to go out and buy a new refrigerator. When I got the new one, they took the old one. The new refrigerator cost me over $3,000 and AHS is supposed to be giving me 2,580.

The technician that AHS sent for our recent claim was very good. He took care of my problem and made me happy. And as far as American Home Shield goes, I’m happy with the service. The only thing is it’s costing me a lot of money to have it. It costs me $56 a month. When I started with them, I was paying 45. They jacked me up $10 a month. My wife and I are 75 years old and we can’t do a lot of things that younger people wanna attempt to try. And as far as knowing people to do certain things for you, we don’t have that, so we have to rely on outside help, some professionals like the heating or air conditioning or the plumbing. So, this is why even though it’s costing money, it’s an insurance policy that we have something to go to. If I have a problem, I know within a couple days, it’s gonna be resolved. Their service is good and I’m not disappointed. And the contractors that they sent were all good.

There was a leaking toilet in the master bathroom and The Lindsay Company was sent out for it. The technician was good but I had to recall it. We needed an adjustment because it continue leaking after the first repair. He came this morning and apparently, everything is okay now.

I have two properties with American Home Shield and we go online when submitting claims. The website is user-friendly. One of the things I don’t like about it is that you don’t get to choose a vendor. It just kind of tells you who you’re gonna use. I had a claim where King Electric Contracting came out to our home. We were having our lights kinda flicker every once in a while, just every so often, so we wanted to be sure that all of the electrical with regards to the switches for the first floor were working correctly. They made one repair and then had to come back out for a second repair. It was a little bit of a hassle. The technician ended up just taking off the light switches and making sure all the connections were stable. It’s been good since then.

I used to be with Choice Warranty and I had so much trouble with them, so I got rid of them. American Home Shield came with no problem. They solved my problem without any hesitation, and I'm glad that I changed over to them. They acted very fast, which to me is very important. I had a plumbing issue right before Christmas eve and I had a problem with the toilet. American Home Shield put in a call with one company and that company couldn't come until a week after. So, they put in another call with another company which showed up with no problem at all. The company came and replaced the seal in no time.