American Home Shield Reviews

The techs that came out recently for our claim were good. They’ve come out several times before. We've been with American Home Shield for over 20 years. The only thing that we don't like that they changed is when we have to get an appliance. We’re having to come out of our pocket more now than we used to. But I like the website of AHS. We've been using this for quite a while. It's really easy for me to go in and do it. But, they should have an option to have more than one credit card.

The techs were out here the next day for my toilet and were very good. He fixed it and he was out as usual. The techs that American Home Shield are always very courteous and respectful.

There was a leak under the floor in our closet. We called AHS and their contractor came out the next day. They made it stop leaking instantly then rerouted a pipe through the ceiling to go somewhere else. It was a different company that did all the restoration. All that was quick and easy. We also had an issue with the oven where an oven light wasn't working and a garbage disposal that stopping working. The plumbing stuff went really well but everything else was terrible.

Every time we've needed service, AHS has had a provider. Submitting claims is quick and easy. Cutting Edge was supposed to call us back to set up another appointment but we have not heard from them yet.

ATR General Services Corp came out to do service. Setting the appointment up with American Home Shield was easy. We just scheduled a date and time and then they gave me a window and the technician came. The technician did what he was supposed to do and gave me suggestions. Everything was good and then he went on. I got American Home Shield for assistance with things around the house so I wouldn't have to pay large out-of-pocket expenses.

I've had some not-so-good experiences before, but the last one was really amazing. The gentleman that was sent was really great. It started with the AC shutting in and out. We thought it was the thermostat. But it wasn't. There was water that was overflowing. The company was responsive. They called me the next day and had somebody over that same day when they called. Before, the company that I was referred to when I had other things taken care of, it would take weeks down the road, and I was still trying to get in contact with them. When the gentleman came, he realized that the AC was just clogged. He took care of it in about 10 minutes. He was very pleasant.

American Home Shield worked on my side by side refrigerator about five times. They just kept changing in parts, replacing parts, but it never worked. So, they just replaced the item. They brought out a refrigerator. It was too large for the capacity in order to get my side by side refrigerator in and my gas oven. They won't fit. So, I'm having to change it out. They're working on that now. Before I submit my claim, I've had to change the paperwork.

We were having some occasional smells coming from our backyard where a septic system was. Then the bathroom closest to that septic system, which is a master bedroom toilet, would just back up every third time. We would have to plunge to get it to move solids through. What the tech determined was that it was the mechanisms in the toilet that wasn't allowing enough flow to water. He didn’t pull the septic lids. I've been checking there. He didn't think that was necessary. He was very nice, very polite and explained things well. I got nothing but good to say about him. That was not my experience with some of the vendors that AHS has. In fact, I've got one vendor on my list that I do not want to use. Other than that, it's very easy to submit a claim to AHS. I normally do it online. It’s easier. I've had American Home Shield for a long time in several homes and I wouldn't do without it. They're really friendly and I've had a good experience.

There was an issue with the spin cycle on my washer. American Home Shield sent in a guy to see what the problem was and he saw that it would take so much manpower to fix. So, he put in the request that I should just replace it. Then they came back with an email saying that they would help pay up to $627 for a new washer. So, I went to P.C. Richards and purchased the new one for a little over 1,000, and I'm just waiting for the reimbursement portion from the insurance company. Overall, I'm okay with American Home Shield. When I call them, they come out and they send people out to inspect or do the work. But sometimes, they don't really have control over the technicians that they send. The first technician did the work but he wasn't a nice guy. But the second one was really nice.

I couldn't get my door to go up, even from the switch on the inside of the house or my car remote. I called American Home Shield and they sent somebody out here. Submitting the claim was very simple and everything went very well. The technician took care of the issue and it was quick. It was very good.

I had a claim in July for the dryer. The dryer was turning on but it didn't heat. The company came in and fixed it. Then in October, the same exact problem happened again. So I called American Home Shield back and I told the rep that I didn't think it was fair for me to pay the $75 because it was the same problem. It was only three months. She said that they were gonna send a different company and try to fix it, and that I didn’t have to pay for it. But now they're charging me for it. Axis came in and they fixed the dryer on Monday. But it wasn't working again on Thursday. So they called again. The same person came back and fixed it. Now, it's working. The people at Axis were great. They were really nice. But American Home Shield is still trying to help me pay for the first call to Axis.

The man said there wasn't anything wrong with the garbage disposal. It's just making a terrible grinding noise. I called several times to find out about this garbage disposal after the first time. Then I found out that I was supposed to call Discount Contractors. It was really hard for me to understand the lady that attempted to help me on customer service. Another gentleman came out and he explained to us that it's not gonna be replaced until it totally goes out. They cleaned up everything fine. I recommend American Home Shield.

Our furnace stopped. We went away for a couple of days. When we went home, it was at 45 degrees. We submitted a claim online with AHS and the website was easy to use. The tech that came out was super easy to work with. He was super nice and polite. He explained what went wrong. We really enjoyed that so we could know for next time, just in case. It's been a great overall experience with the contractors and AHS.

My ice cube maker was clogging up and it wasn't making cubes. I couldn't even slide it out anymore, so I called American Home Shield. The technician checked it out and said he’d have to order a new ice cube tray maker and that he'd be back in two weeks. It arrived at my house and then he came back and installed it. It was good. Overall, the couple of times that I've had to deal with American Home Shield for my air conditioner problems or the icemaker, it's all worked out. The price is good too.

I've had some very good service with Home Shield. I call them and they take care of my problems. My fan kept going on for about 20 minutes. I called around 2:30 AM, not knowing anybody was going to be there, and they were there. They told me they would schedule my appointment the next morning and the technician was here. He checked the furnace with the electrical wire and so forth and came to the conclusion that it was my thermostat. Everything is back to normal.

Home Shield has been awesome to work with. They previously helped us with a hot water tank. I felt the bid that we got back from the contractor that they sent out was not fair, so they gave me the option of finding another contractor. I did, and they just went with that. It was easy. Recently, the ac wouldn't work. 7th Element was prompt, respectful, and knowledgeable, and I was highly satisfied with their service. I've recommended Home Shield to several other people.

I would recommend AHS. We had a washer replaced and the process was simple. The service guy was great. He was polite and respectful.

The freezer wasn't freezing ice. It melted a bag of ice sitting in there so we used the insurance policy. The repairman came out and he took apart the inside of the freezer and checked out whatever components. He said it wasn't replaceable. AHS offered to put out a certain amount of money for a new refrigerator. So we bought another refrigerator. Everything seemed to go smoothly. AHS was very helpful and respectful. They took care of everything in a speedy manner as well so I was very pleased with the repair service and the AHS customer service.

The faucet was leaking and it was so rusted and corroded that we couldn't get the parts apart. We were in a hurry to get it fixed. Before the plumber from 1st Class Plumbing came out, we asked him what to ask for at the store. We got the right one and he installed it. It was a very good experience.

We had two or three issues. Repair Solutions Specialist changed the belt internally. The seal around the front was leaking and they repaired everything. It was quick, easy, and they were great. Everything went smoothly.

Our recent claim with Home Shield was for the heater not working. Once the guy came the first time, it was okay, and then it stopped working again. And then I had to wait another week to get them back in again. That was long. We didn’t have a heater. Other than that, we had very good interaction with the techs and the heater has been working good since then.

The heat was not working and when I looked at the furnace, it looks like there was no fire. I attempted to do the claim to American Home Shield online. But I made an error. So, I called in and a gentleman was able to assist me. I had the service scheduled. He had informed me that the contractor would be contacting me within 24 hours to schedule the appointment. With the instructions, it says if you’re unable to wait, you could simply give a call to the individual. I did that because it was cold. The guy that came said that he had to lit the furnace for some reason. He tried a couple of times because initially, it was not working out the first time he did it. He used his expertise and got it to eventually lit.

My husband submitted a claim on the phone and Home Shield answered right away. David's Appliance came out and the techs were great gentlemen. We didn't have to wait and everything was perfect. I tell everybody about Home Shield.

The contractor was told before they came out to the house that it was a vaulted ceiling. I had two light fixtures that had gone out. I had requested them to come and check the wiring to the light fixtures because I was having an ant problem and ants were coming through those light fixtures. The guys came here but they didn't bring a tall enough ladder. They flipped on the light switch and said, "They don't work." I said, "Yes. That's why I called you." They left and when they did, they said, "We will get back to you. We'll bring a bigger ladder."

The water feed line for our icemaker to our refrigerator was not functioning correctly. I informed American Home Shield over the telephone and it was very simple. Service One also communicated very frequently. They notified me when they would be out and then I got a call in advance to confirm. The technician was wonderful too. They came out, changed a bunch of components and put it together. However, it only made one tray of ice and it stopped working again. Other than that, American Home Shield has been very good. They've been very helpful, kind and friendly.

A time before, I thought I needed to get in touch and have a contractor come out, but I didn't have any luck getting through on the phone. I was just holding for a long time. But this last time was fine. I did it by phone and set it up, pre-paid the $100 fee, and the contractor came out. He said that the washer might still show a little bit of leak because the pan underneath that still could have water. I saw a little bit of water, but not enough to warrant calling him back to come and re-repair. We're keeping a close watch on it to make sure that everything that he did took care of the problem. I haven't had American Home Shield long enough, but so far, so good. We just need the insurance in case something dies.

I'm Having a Difficult time having my water heater replaced and a drain unplugged. I did a request on Nov. 2nd of 2020 and I call to see when it will be replaced. They say it will be complete on 20th of Nov. 2020 so I just called again on Nov 14th just to Verify if I heard the date right. Now they say it will take till nov. 27th 2020. That's RIDICULOUS! I have kids in my home and with this Covid going strong in Calif. I was worried for them taking Cold baths. I have the kids stay with their Grandparents for now. I JUST Don't understand why they taking so so long. ONE VERY UNHAPPY CUSTOMER!

My wife does our claims with American Home Shield over the phone and the process is fine. We’ve been so pleased with the service and everything we’ve gotten from them. We had a claim for our refrigerator and AHS kept sending people out to make sure we were satisfied and everything was working well. The contractors kept trying to find the problem and when they found it, AHS wound up having to replace the refrigerator. They gave me my choice to pick it out. We also had a claim where AHS sent out Air Plus Services. They checked the heating and everything out. They were very professional and they made sure that everything was working great. My wife was very pleased with what they had done. I've told people to go ahead and sign up with AHS too.

Somebody came out to repair my washer and they found out that it was non-repairable. They sent a request in to American Home Shield and told them it was non-repairable. I received an email from American Home Shield saying that, "We're apologizing. Your washer is broken. And please see the one we have set aside for you." We had to go click on and make sure that the dimensions and everything is right. If we wanted to go, we'd go to order now. That was what we did. I called J.B. Hunt because they're the one who was supposed to let me know when they were going to deliver my washer. But they said that they don't even have an order from Whirlpool yet. They said it usually takes 7 to 14 days. American Home Shield's claim process has been amazing so far. I'm very satisfied.

Submitting the claim for my air conditioning unit was quite easy and user-friendly. But the techs seemed to be a little bit too vague for a consumer in regards to understanding what was problematic with it and they were a bit mysterious as to what needed to be done. They did not give a type of rapport that a consumer like myself may want to call them back out again. So I chose not to utilize their services and went with a different company that I booked on my own.

My biggest thing with American Home Shield is the people. Every time I call, they get the same thing wrong. Every time, they're consistent with it. They always have the repair going to the wrong property. There's always a representative that doesn't speak English or isn't fluent with English. There’s nothing wrong with not being their first language, but there are people that are not really good with the language. If you're frustrated because something's not working or something's broke, it is extremely challenging talking to someone who doesn't understand English.

I called in my claim with Home Shield and it was smooth. The tech let me know he was running ahead of time. He called to make sure that was okay and wore a mask the whole time. He came in, did the locks and stayed to make sure that they all worked and service was done timely. Everything went perfect.

Going through AHS's claims submission process is simple other than going through the automated stuff. They get somebody out within 24 hours. My dishwasher was damaged and the outside case was leaking. Sears Appliance Repair came out at first for my claim and their guy wasn't interested. He kept looking underneath and seeing it drip but he didn't pull it out to where it was dripping from. Our floor was watered because of the issue. Appliance RX came and their guy pulled the dishwasher out and started it up. He told me that there was a dent in it and it was damaged. We didn't know that affected the dishwasher but he figured it out really quickly.

There were three electrical issues that were going on in the house. I opened up a ticket online and it was very easy. I received a text quickly that said that someone will be contacting me from the electrical company and it said who the company was going to be as well. My husband said the gentleman who came out was very nice and thorough. We had a ceiling fan that was making a lot of noise and the gentleman had everything that he needed to fix it, so my husband thought that he was good. We also had a few issues with plugging in and then there was one other thing that he worked on too.

We had to have an air condition company and an electric company for our heating claim and they didn't see eye-to-eye. They came out a second time and still didn't remedy the problem. I called American Home Shield and they sent out Universal Air. Their tech was very knowledgeable and professional. He took care of the issue on the first visit and the air condition works.

I needed another heat exchanger and we called a claim in. American Home Shield called to ask me the name of a place that put in my heat exchanger. They contacted them to find out where they can get one and gave them the address and the phone number. Then they called me in about a week and told me that they were going to put in another heat exchanger. The people that came out were very nice. They did what they said they were gonna do. They took the heat exchanger out and then they came the next day and put another one in.

We called AHS a few times and they always responded very quickly. I paid whatever is in the contract. So far, so good. They do what they say. When I had an issue with the filter of my AC, the technician told me that the high-quality filter was a little bit dirty. So we changed the filter for lower quality and it solved the problem.

American Home Shield is good. This service was better than the last service I received from them. The claim was for a garage opener. I went online first then I called it in. It was pretty easy. So far, so good. It is working. The only concern I had was, and maybe it's my fault for not saying anything, the cover itself is not covered. It's shattered but it didn't get replaced. Because of the heat, the bolts that are on there fried. I've had to glue it back with epoxy quite a few times. But the people that were sent out were qualified and knowledgeable of fixing the problem. The last service was really poor.

The AC unit wasn't pumping out the heat that it was supposed to. At first, it was troubling because the contractor couldn't figure it out, but they eventually did. They fixed my heating service, and it was awesome. They were really good. I do my claims online and it's been a smooth process. You type in the information and say what you need fixed. Immediately, you get a response from the people who are coming to work on your house. Whoever set it up streamlined it perfectly. American Home Shield is one of the best investments I've ever had to do when it comes to that type of service. So they are gonna have my business for a long time. It’s always been a good type of experience. Even if it's something simple, it didn't matter. People always come in. They resolve your issues. It's nice to get your stuff taken care of and fixed when you've been dealing with it and you kinda forgot how it works.

Our oven went out and when the techs came, they both had their masks on. They looked at the oven and figured out what was wrong with it. They had a part in their truck and replaced it. We've only used it about twice but it hasn't blew up and it’s still working, so that's good. The techs were very nice, polite and did everything they were supposed to do. The furnace guys also came out, which was an extra charge. But the guy who checked the furnace was very good and knowledgeable.

We’ve had good experience with American Home Shield. We got it when we bought the house and the prior owner bought the home warranty. Recently, we had De Hart Plumbing come out for a plumbing issue and it worked out well. They came out twice and both times, they helped get things working. Also, we did the request online, which was very easy.

I called AHS 'cause my AC wasn't working and the tech fixed it. Everything went smooth. I like the security that if something breaks, I have somebody go fix it. But I don't like the fact they're going up in the cost for a visit.

I had an issue underneath the bathroom sink and the ceiling started to leak water. In my basement, the main trap from the kitchen sink was also leaking. The tech who came and took pictures was friendly and professional. He was really informative because there were things that I wasn't aware of.

American Home Shield has a great claim process and I really love the online system. I made a claim for a dishwasher issue and a tech came in less than 24 hours. He was very professional and quick. The guy knew what the issue was immediately. He left to go pick up a part and came right back. He fixed the dishwasher for us that day. It was awesome. The dishwasher has been working great since then. I really liked the service with American Home Shield. I also like the reminders like when they send, “Clean your heater,” or “Do an AC check.” I tend to do all of those. It's just kind of a maintenance thing. I'm really happy and will definitely renew my contract.

My dishwasher stopped working. I went online to submit the claim. I put in what my problem was and then waited for an email to tell me that a service company was chosen. Then they called and scheduled an appointment. The guy came on time and he was in here less than five minutes. With dishwashers, they send out someone to troubleshoot first. So the guy troubleshot the problem, found out that they needed to order a part, and they have to come back whenever the part comes in. I'm still waiting for the part to come in and for them to finish the process. Overall, everything has been pretty good with American Home Shield. I've only had two claims so far. The other claim was for my sump pump and it was very easy too. But there's still water sitting in there. It doesn't seem like the sump pump drained all the water out.

American Home Shield is useless. There should be very clear-cut things if we're going to do more than multiple repairs. I called them to come out here to do a tune-up. When I called and asked, I was told that it's $75 because it's just that one person that's coming out here to do that but I got charged $225. They should've disclosed that I was going to be charged $75 for each unit, not $75 per service line. I've not been happy with American Home Shield since the start of all of this. Prior to this, I had no problems with them and I had them for years. But with the purchase of my home, this has been a disaster, from the way that it was done at closing to how long it took for the contract to be up and going. I had to pay out of my pocket for two toilets to be installed and flanges to be replaced because they did not have anything together on their side.

I had a leak in the master bath that was causing water to seep underneath the luxury vinyl tile. I did a service request to American Home Shield online. The process worked. I have used it many times and the latest three times, it worked really well. Each time I've used the system, I've gotten a response. The first time I used American Home Shield, I was very disappointed, and I almost did not renew my contract.

National Platinum Service did a great job. They came out in a couple of days and fixed the problem on our AC. We were very pleased. We called the claim in to American Home Shield. It was easy. The people that American Home Shield uses and always sends out are very professional and do a good job.

The motor on our pool pump went out. I made a claim online with American Home Shield and it was very easy. I received a text within a few minutes after making the claim that somebody would be reaching out. Solar Beam Pool and Spa came and worked on our pool a week or so ago. They were excellent. The repair kept my pool going and it has been good so far. We've been very pleased with American Home Shield on the times we've had to use them.

I called American Home Shield right after Labor Day about my dryer. I had four service people come out. The first one told me it needed parts, and then they had to order the parts. I had to wait another two weeks, then the parts came and somebody came out. He told me they needed additional parts. Then the third person came out and he said that it wasn't the right part. Six weeks later, somebody else came out and told me I never needed a part. I got a delivery the other day and I was gonna call. The first part that they ordered came. I got a double order of them, and they were ordered back in September.

When we bought the house, American Home Shield came with it and when it expired, we renewed it because the pricing was good. I’ve only had one claim but the people that they sent out were great and professional. It was easy from the start to the end of the process.

Climate Masters worked on my sewage and on my heat. They did a good job and I had no problem with them. All in all, I would refer AHS in a heartbeat. As a matter of fact, I have. I normally submit my claims with them over the phone and they'd ask me what was the problem. Then, they'd send someone out within a couple of days to take care of it.

American Home Shield has been very helpful and anytime I've had an issue, they've sent somebody out very quickly. I had a front-load Samsung washing machine and it kept throwing an error code. It ended up being that it had wobbled and the motor had burnt out. The repair would have been more than what a new washing machine would cost so AHS replaced it. I ended up with a different name brand but the same style of washing machine. So, I'm very happy with it. The guy who came out has been out to my house prior. It’s the second time he's come out for the call because he works for Sears, which is usually who AHS ends up sending out in this area. He was very knowledgeable and cordial. I knew the guy before and he does a great job. He knows exactly what he's got to fix. It's a quick process. He has either got it fixed or he knows what he's got to have to fix it within a few minutes. He’ll get right to it, take care of it and be out of the way.

American Home Shield has helped me with a lot of different circumstances. I've had their service for a lot of years now and I've had a lot of different repairs. I'm satisfied with them. It was easy when you submit a claim because AHS sends it right to the contractor. I had a tech check out the AC. It wasn't workng and the coolant had. leaked out. It was good dealing with him. But he couldn't repair it because they had to get the gas and put it in. He found that it was not worth fixing because that had been about the third time that had happened. The unit is replaced and fixed. It works fine now.

It’s easy to submit a claim with AHS. My appliance was heating up then there was smoke. I called American Home Shield and they gave me the number of Appliance Express Repair. I called and got an appointment. I asked the tech who came what was wrong. He said the appliance can be fixed. He will write a report to American Home Shield then will reach me within a week. The technician told me that someone else from another company would be sent to do the installation.

Water was coming in on one side of the wall, and we submitted a claim to American Home Shield. The contractors came. Everything is in the basement, and they said they went into the basement. Also, when my heat was out, somebody came and fixed the heater.

I had problems with my furnace. The air conditioning stopped working and on those days, it was hot. I called to review the furnace. Vail Heating & Cooling came right away and they told me they switched two parts, the engine and something else. They fixed it and did a good job. Overall, American Home Shield is great. I have to pay it right. I feel like if I don't pay monthly, it will expire.

The online ticket system and calling is very good, but when the technician came, he just showed up. I think he had the wrong number on file. Other than that, he was fantastic. My heat wasn't turning on and the issue was that the thermostat was not communicating with the heat. The technician knew how to solve the problem quickly and he got it handled and left. We had heat, so that was good.

We had a toilet that was stopped up and American Home Shield sent out the repair guy to our house in less than 24 hours after I made the claim. The guy fixed it and left everything in perfect order. We didn't have any problems after that. He was wonderful, very knowledgeable and professional. He did a great job.

The claims are simple, but if there's an issue with finding supplies or parts, American Home Shield has zero follow-through. The only reason I get any indication is 'cause the people that have been assigned have been communicating. My AC was bad and it took close to a month for us to get an AC. It was nobody's problem other than the supply line was backed up for new ACs, but Lundy called me up every other day to keep me informed. They were very involved in making sure that it got done. By far, it was incredible customer service. They replaced my AC and the guy did a fantastic job as well.

My dryer wasn't getting hot and my dishwasher wasn't getting the dishes clean. The water was going to the top. I called American Home Shield and that process was fine. Sometimes it's not though. There is a long hold time on the line. Sears was assigned to do the work and I was given an expected timeline of when they would come out. This time, it was okay. The last time, about five people came to my house and I didn't like that. But this time, Sears came out and it took a few days. They got the work done and I was satisfied.

I went online and punched in some issues that I had, and submitted it. I had two different claims. One was a plumbing for the sink closet, and the other one was an electrician in the garage. They were a week apart. After the electrician came out, everything has been working great. Then A-1 Plumbing came out for my plumbing claim. The issue was a sink that had low pressure on it. They replaced the sink and it was all done in one day. A-1 Plumbing also replaced both of my water heaters. I recommend American Home Shield all the time anyways. $700 is a lot but they can break that monthly. But to me, it’s been worth it.

The garage door sensors weren't working and the garage door wouldn’t close. I filed a claim with American Home Shield for a contractor to come out. O’Donnel Doors was excellent but the customer service representative that answered the phone needs to be trained. The lady gave me the wrong information about what the maintenance person was going to do. When the tech arrived, he was very apologetic and polite that that was not a service that they provided. But he fixed the garage extremely fast. He had his mask on and worked very quickly.

The heat wasn't coming on properly. It was a heat pump backup furnace situation. I had the person who put the system in come out and look at it separate from American Home Shield because I thought that might be the simple solution at first. It’s a new house and we didn't understand how the thing even works. But some of the contractors that I had thought they were on the network, but somehow it didn't seem to be, and they could have done it. The initial person AHS sent us had to come out and then decide that they needed someone else to come in. We ended up with somebody else. It took a little while to get the right person to do it for the job that needed to be done, but they did it. They put a new thermostat in. And there were a couple of things that had to be fixed. I like the idea that AHS covers a lot of different parts of the house. I will have to decide whether to renew it, but I’m favorable at the moment.

The air conditioner was not coming on when it should. I requested for service and it was turned over to a local air conditioning and heating firm. They came out and did a decent study. They confirmed what I already suspected, which was that the air conditioner was working fine if it could get turned on. They concluded that it was the thermostat. The whole process took a week and a half. Most of that was waiting for the thermostat. Since there are different laws now regarding thermostats, it took a few days, but they finally found one and installed it. Everything is working fine now. We've been members for at least 20 years. The individual they sent out was very well trained, knew what he was doing, and I wouldn't mind doing business with them again. It was a good choice on the part of American Home Shield as far as what company to use.

The guy who came for the shower said that he needed to contact American Home Shield to see if he can get approval for additional work in which I don't have running water in here. It's been that way for a couple of weeks now. Since the storm, it was off and on. I had to get some repairs done outside because the pipes busted. I had to take care of that myself. We didn't have water for three weeks. And now, here we go again. I really do need water.

AHS is complicated. They try not to pay for the item that you have broken. You pay every month but it's difficult getting things done. They should stand by for what they say. If they're gonna fix it, fix it. They shouldn't give people such a hard time to pay for the repairs.

My daughter called AHS because we didn't have heat. The tech came right out. He was very courteous and he did his job. He treated me with respect. I was very pleased with him.

Two gentlemen from Elite Electric came out and they were professional, had their mask on and were very helpful. I was asking a lot of electrician questions, like just around my condo, and they were answering. They were very knowledgeable. One of the things that I had a problem with was in my kitchen, there were two outlets that they said may need like a GFCI. They were able to look at it and see that it didn't need that, but it needed something else. So they saved me some money where I just paid $6 extra. That was nice.

The oven fan wouldn't shut off. The oven was working, but we wanted it to make sure there was nothing else there. Sears Tampa set up an appointment a week out. My father was there to let them come in and he said that it was pretty seamless. They came in and fixed the issue. The oven has been working fine since.

I had four leaks at shutoff valves. There was one in the bathroom, one in the kitchen sink, one in the basement, and the well pump shutoff valve. They repaired all those. When they changed out the leak in the basement at the refrigerator line 'cause that one was leaking too, they put in a compression fitting. But it started to leak after they left. I had contacted them and they had made an appointment to come out and fix that. They were supposed to come today but they had to move it out because of some COVID testing. For the most part, AHS is great. I've had to call the hotline a couple times. There's little challenge but they did all right.

I signed up through the yearly inspection to make sure everything is okay. It did it over the phone because it was on a weekend night. I had to get ahold of somebody in charge so Home Shield could put it down as an emergency because we were out without heat. I spoke to a supervisor and they got somebody out the next morning. The tech from Home Guard gave me a call when he was on his way. I recommend Home Shield three or four times a week. I work as a real estate agent. I tell new homebuyers, "Look, believe it or not, I bought my home 13 years, and this is who I use."

On my job when I was working, I heard different people talk about warranties and they mentioned American Home Shield. I tried it and I've been with them for a while. Their service has been good. I saved money when I had to get something done. When I requested service, the process was good. The last claim I requested was for a clogged sewer line. I told the man that when I flushed my commode, things came up in my tub. When the service people came out, it was under there that I had a water leak. I said there was no water leak. I didn't have the outside cleaners so they went on the roof. But that didn't work so they had to go up on the house and do some things. The problem finally got fixed.

I had a leak and it took me less than five minutes to submit the claim with AHS. Submitting it was simple online. Bestway Mechanical called me the same day but I didn't answer the phone so I didn't get in touch with them until the next day. I called them on a Friday and they came out on Monday. The guy was professional. He looked at what needed to be looked at and diagnosed the problem. It turned out that my shower drain in the upstairs bathroom was leaking and was causing damage to the ceiling below it. He fixed it and he was done in less than an hour. This was the first claim I've had to file and it's been a great experience so far. The response time from the time that I submitted my claim until someone actually reached out to me was relatively short.

My youngest son and my youngest daughter have had American Home Shield for years and they recommended it. I got a policy and one time, I had four problems. I went online, filled out the form, and then the plumbers called me on the same day. They were out on Wednesday and took care of my problems. One was a leak in the bathtub in the master bedroom, and they showed me it wasn't a leak at all. Another one was the faucet in the master bathroom was dripping, and they replaced it. I had a loose faucet in the kitchen as well, and they replaced that faucet too. Also, the toilet in the family bathroom would fill up on its own. It was loose and there was water leaking from the bottom. They rebuilt the mechanisms in the tank and removed the toilet. They must have replaced the seal underneath it and then they put some caulking around it and put it back. They were done in less than two hours and it seems to be working.

North MS Appliance Repair came out for two separate appliances in the last year. Both have been excellent work. We had a recall on my refrigerator. It worked for about four days and then it went out. It was powered on but no coolant. So I called them back. The lady that answered was really awesome. I was contacted 7:30 the next morning by them and scheduled the time to come out. The tech replaced the compressor and it's going good. I've never had an issue with the gentleman. He was very professional. When he gives you a date and time, he's always there. He does a really thorough job diagnosing. I like him a lot.

The guy who cleans my pool told me something was wrong with the pump. I don't know anything about it so I call up American Home Shield. They sent me out Dunks. The tech came and he did a professional job. He spotted the problem right off. I hardly ever had any problems with American Home Shield but in the beginning, the problems that I did have weren't covered. I was getting kinda disappointed because I called them up a few times on certain items and they said, “I'm sorry, it's not covered. It's not covered.” I talked to my wife. I was about to find somebody else, but I kept them on. I need insurance, but I didn't think I needed somebody to keep telling me that it's not covered.

I had H and J Heating come out and do a tune-up. I showed them where to go, started inside and looked at the HVAC. They went outside and he came back and said everything was fine. He turned the heat up and he said it went to the designated temperature within five minutes. One time, a plumbing company that was originally located in Waldorf came out and they were absolutely horrible. The company didn't show up on two different occasions and then never called me back. I contacted American Home Shield and let them know what was going on. They dispatched someone else out, but it was a whole issue trying to get them to let go. Different AHS representatives totally different things. Eventually, the contract got sent to someone else and they fixed the plumbing issue. For the most part, our experience with AHS has been decent. I haven't had any problems with doing claims and they don't spam me with emails.

The claim was that the water was leaking from the base of the refrigerator. It was the waterline. I put that in. It was hard articulating that because it wasn't the ice maker, so there was no place to put it. Our water dispenser is connected to our ice dispenser, so I just had to pick that and refrigerator. I didn't know what to pick. Home Shield called, "You have two refrigerators?" I was like, "No, it's just the one. I just couldn't select what I really wanted to submit the claim." But they came out and it was great.

American Home Shield has been beneficial for the issues that we've had with the house. I like being able to do everything online and then seeing the text come through. That's really helpful to me. Recently, the air conditioner wouldn't come on. Then it was the furnace that wasn't coming on. YAZD Mechanical came out and they were very good.

We were having trouble with our furnace. The heater wasn’t turning on. I explained to the guys what was happening. So they went up and came right back down and explained what they did and what was wrong with it. It was really quick. My experience was good with them.

I have a 20-year-old house that I bought in May. It has two HVAC units. The upstairs' unit stopped producing AC. Up until that time, it produced AC all summer. It was over the course of the last couple of months that had been hot, cold, hot, cold so I did go from heat to cool a handful of times. The guy who came out was very helpful and got it working. He showed me the pictures of all the buildup. He said that when you switch from AC to heat, there's some sort of relationship there where you fall out of tolerance. It would not turn on due to the buildup. He then cleaned it up with some material. I have two intakes and the intake for one was a little bit under the wallboard footer. There was no filter in there. No one could change it. He created a way for me to filter it at the unit then remove the filters at the intake. It enabled me to solve the problem of the issue with one of the intakes. It was great.

The guy was really nice. He came in and I told him it was a mess. He said it just needed a little tender loving care. In 20 minutes, he was done. It's awesome that I don't have to take the top of my toilet off and shimmy stuff. He's one of the best that I've had. I've had good ones since I went with American Home Shield. I was in need of help and more than once, American Home Shield has been there for me. I had problems with one place that came out and did nothing. I called American Home Shield and told them, and they reimbursed my $75. AHS is a great company. Every time I've ever called, everybody is so nice. It blows me away. Nobody ever has a bad day. They’re very polite and very caring people.

Having a home warranty is helpful and worth the money. We have one with AHS and when we couldn't get the heat to come on, we sent in a service request and the process was pretty easy. Then, the techs came right out and fixed it. And it ended up being just a simple issue. They were very professional and got it done within 30 minutes.

There was a leak from my bathroom and when I submitted a claim with AHS, my experience was good. I scheduled an appointment on my next day off with the contractor and their service was great. The tech who came out cut a hole in my wall and found where the leak was, then he had to come back on a different day. It took a few days to finally fix the leak but everything's great now.

The oven had been out of service for almost two years before American Home Shield finally had it replaced. It was a real pain in the behind. They would always be ordering parts to put on it but it never works. I was trying to figure out why they kept getting these parts. As a matter of fact, I had like two boxes of parts. When the service came to put the stove in, I just gave them the box of parts. AHS paid more money trying to repair than they did when they finally decided to replace it.

Having American Home Shield is a gamble. There are some years I use it, and there are some years I don't. All in all, it’s like going to the casino. The house is ahead. They have gotten more of my money than I’ve gotten theirs, but I never know. There was a time when they sent USA Plumbing for the hole blown inside of my garbage disposal. The tech did a great job. He got it for approval, got it approved, and everything was done in a timely manner. I was very happy. All is well.

I had a refrigerator leak and the repair guy was great. I didn't contact him until Friday, near closing time. He came out on Monday, and we scheduled it for early afternoon. I wasn't present when he came but he followed up with me and my tenant didn't indicate if there were any concerns. So far, AHS has been very good. They've been very prompt and very professional.

We had a claim with the pool pump motor and the people repaired it on the first trip. However, we had a bad diagnosis in one of the calls. The company said they would refund it and they never did.

The AC had frozen up. I had turned it off and left the fan running. I was leaving for vacation and didn't exactly know what to do. They advised me and when I got back, they came over and repaired it. All it needed was freon. They did a very nice job. They wore a mask and were very pleasant. I was very happy with it all. I would have liked to have someone come sooner because I was leaving but it was my bad that I was leaving.

AHS has always done their best to help me and my husband with issues that we've had related to our home. They've always come through. I’ve had bad experiences with companies that were coming out here that were not very responsible and weren’t helpful. But I’ve learned over the years, as I request for certain services, to request for somebody or a company that had a 4-star attached to their name. If I had any plumbing issues, it would normally be Blue Star who I request to come out. They’ve been really good people to work with. They came out for my most recent claim and the plumbing system isn't making any noise anymore.

I contacted American Home Shield because my furnace went out. The initial process of getting things scheduled was fine. I had one company come out and did diagnostics. The tech was here five minutes and left. That was kind of concerning to me so I called a company out on my own. The diagnosis that the company from AHS gave me and from the company that I sought out for myself were totally different. I went back to AHS and asked for a second opinion. They sent out another company and that company had the same diagnosis as the company that I sought out for myself. But the problem with that company was that they didn't follow through with sending AHS the diagnosis so that the problem could be fixed. American Home Shield sent out two companies that failed to do their job.

Gibson Air came out for a heating claim. They were great. The tech was nice and he fixed the heater. Now, it’s working. I've had American Home Shield for 15 years. So, when there's a problem, I just call and they come out. They've been very good to me and I've had a good experience with them.

The heater wouldn't stay on. It would turn on and turn off. American Home Shield sent out A-US Air of Texas. We haven’t had turned it on since then but we had to use it this morning, and it's fine now. American Home Shield still has some improvements, though. They don't listen well.

I had an air conditioner unit that was not working. It was not coming on. So, I called Home Shield. They sent On Time Plumbing and Heating out. They were a couple of minutes early. There were two guys. Both were very friendly, decent people to work with. They wore protective wear. They wore masks and put shoe coverings on when they came into the house. They did their job, then came back to the front door and told me this is what it was. All they had to do was replace an external fuse that was out on the control box for the AC unit out on the house. I bet they weren't there a few minutes. They did a very good job. I expected the worst and it ended up being a very okay experience.

My furnace wouldn't kick on. The tech came and there was some part that needed to be changed, and he changed it. He was able to jumpstart it so it could work. He had to order apart and bring it back. It's just hard to get a claim to go through to American Home Shield. To initially start it, it seems it's so difficult. You should be able to call, say what you need, and get it over with. I dread it. It's a long drawn out process.

I have had some not so great experiences with American Home Shield but the last one was good. The contractor came out and changed out some of my electrical outlets. It was great. He did a good job and was very thorough. He answered all of my questions and fixed the problem, and I would use that contractor again. With my current plan with AHS though, I thought I was covered with everything. But I found out when the guy came out the last time that I wasn't. So, I'm not understanding what the 3x3 Home Protection Plan means.

The toilet was stopped up and the first time a contractor came out, the tech said he unstopped it but the toilet was still backed up when they left. Also, they took the water key and opened up the manhole for the water. They left the key thing out there in the middle of the yard. I was flustered about that because somebody could have walked in the hole and it could have been me. Then when they did the water faucet, it still was leaking.

The faucet was leaky and it was pretty simple to file a claim for it. West Sound Plumbing came in and tightened some things up. But it started leaking again. So they came back and replaced the faucet and they did a fine job.

Our heater went out from a key fan component and submitted the claim. Luckily, I've had issues with the actual partner reaching out before AHS had assigned, but they called in the morning because we have a newborn, and so obviously, no heating in Denver is not good. They were to the point and diagnosed it and due to not having the part because it was a critical piece, had to order and even had to get something down in Colorado Springs. That pretty much turned it around in a day. They were able to get out after getting the unique part, fixed it on at least the timelines they stated, and it was nice service. They're one of the best from any type of claim the last couple years we've had.

I had to replace an air conditioner on another rental property. It cost me $5,000 and AHS paid me $370 which I haven't gotten the check for. Also, the guy they referred me to wanted to charge me $7,500. My guy that I knew was gonna do it for $5,000 so I took that. I'm not that pleased right now with American Home Shield. For minor things, they're great, and that's why I have them on all my rental properties. It makes life easier for me.

The maintenance done by Air Pro was good. The technician came in and did what he had to do. The unit is doing good since. The claims process was easy. They told me what time they’d be here, and the technician was pretty much on time. Overall, American Home Shield has been pretty good. When I needed to get stuff done, they came here and we didn’t have to wait very long.

Filed a claims dispute with AHS on 10/17 regarding an emergency water heater replace. Despite send 2 faxes and multiple phone calls, AHS is still not getting back to me as PROMISED. I demand they call me!

Opened a claim to fix a dishwasher on October 27, was assigned service provider for October 29 for morning, waited all day. Finally at the evening he arrived, looked at the dishwasher and told me that he cannot fix the dishwasher because he do not want to pull it out. Asked me or my husband to do it. We refused because we do know how to do it. Them he said, "Call your warranty company. They will assign you another provider." So I started to call from October 29 to warranty company and told them the situation, they keep telling me that it will Be escalated and somebody will call me to change a provider, since that day I called there every day and been told same script information from trained to talk like a robots Malaysian customer support representatives.

My washer and dryer were broken. I put in a claim with AHS on the computer and emailed them. It was a very easy process. Then, the contractors were very prompt and they told me exactly when they were coming out. I loved them and they were wonderful. They were the best. They put six new parts in my washer and now I'm waiting for parts for my dryer. All in all, I had a good experience with AHS and as long as they keep sending me Suncoast, we’ll be all right.

I had no problems at all with the guy who fixed the water heater. He was very professional. Submitting the claim to American Home Shield was easy. I got a reply back for who the company would be and I could either contact them or they would contact me shortly for setting up. When I did this, it was late on a Saturday night, so I didn't expect anything back on Sunday. But I got a call from them on Sunday asking if it was okay to come on Monday. They came Monday morning. I’d definitely recommend American Home Shield to a friend. Every company they have used has been great and responsive.

The first time the contractor came, we thought we had the plumbing issue fixed. Then within a week, it was still being clogged. So the tech did the exact same thing. He put the auger in it and then he realized what was going on. The little flipper that goes up and down that holds water in wasn't tight enough. That was the reason why it was doing that. So he recalibrated that and it works fine now.

Last week, the garage button was about to fall off and my wife called American Home Shield. Then they got the man out here, and he got it fixed. But American Home Shield might have more customers if they give out incentives.

24/7 Perfect Mechanical came out for a simple furnace system check. Under Covid, when the technicians came, we asked them to wear a mask. They wore booties too. We did that because they were going down carpeted steps into the furnace room. They called ahead and were on time, which is what I call professionalism. We've been very satisfied with AHS. It's not cheap but when we have had claims, they've been personable and easy to reach. We have a specific person that has handled our claims before and she's been very helpful and knows how to put the order right in. So, I just email her usually.

I sent a claim in for my microwave and the company that came out was very good. It took about a week for them to come out. They could’ve come sooner but I wasn't gonna be here. But since it wasn't anything that you couldn't live without, it was okay. They had to order a part that needed to be replaced. I had to have them come back out because they didn't put the microwave in correctly. It was crooked. The framing around the microwave was the problem. But I couldn't tell that just from looking at it. So they came back out and they fixed it.

The technicians who came out for the leaking toilet were very good. AHS has been very responsive, prompt and professional. Any delay has been on behalf of the people that AHS contracted with.

American Home Shield has been great. They handle everything right away, and they've always had somebody out the very next day. They had someone out who fixed the pool pump. Somebody came out for the air conditioner, too. But the air conditioner was pretty old. They did fix it and got it running again, but we opted to put in a brand new unit. So, we went ahead and called somebody else and had them come in and put a new unit in. Then, this week, we had some type of a plumbing leak on the pool pump, so somebody came out and fixed that. We've had AHS for a little over a year. We had bought the house in October of 2019, so we got it at the time of the sale and then I renewed it this past month. We're gonna sell this house and purchase another one and I'll get another home warranty through AHS.

Our central air conditioning quit working. I submitted a claim over the phone with AHS and I had no problems. The tech who came out wore a mask, social-distanced, and was able to analyze the problem quickly. Luckily, it was something small and repairable right away. And everything was good.

The service took a little while, but that's okay because I live in a small town. But the service that I got was wonderful. Asher was great. He has worked with me before. He has been over five years ago. He knew what he was doing and was very quick. He had to put a ballast in my fluorescent light. He cleaned up. He's very personable. They did a good job.

American Home Shield is not as good as they used to be ‘cause I've been having some problems. I had the spring of the garage door replaced in 2019. The spring of the garage door broke again. I also had a recent claim for a running toilet. The tech said they needed a part and he was gonna order it and come back. I called AHS because it's been a couple of weeks now and he has not shown up.

We did a tune-up to check my air and my heat and see how everything was working. It was peace of mind for us to have everything checked to make sure it was working properly. They changed the filter. We paid for a part out of pocket because we could and it wasn’t that much and to help with the air conditioner. The tech was very nice and respectful. He was a younger gentleman and he seemed very knowledgeable about everything that was going on. I paid $75 for the service and it was worth it.

Our dryer wouldn't spin or turn the barrel, so we couldn't use it at all. I did a service request online and made the appointment. It got confirmed. When I submitted the claim, they asked what kind of issue and what model or brand of dryer it was. I told them and they said they would send Sears out. The technician got to our house at about 4:00 in the afternoon, took the dryer apart and put it back together. It was still having trouble and he decided we needed a new motor.

I had American Home Shield before, and then we canceled. We just started back with them. When my garage door wasn't opening, Choose the Right Door was sent out and they came out Tuesday. I made a claim on Sunday, but the company was not open, so it wasn't made until Monday morning. It took the guy 20 minutes to fix everything. He got it done quick. He was very professional and knowledgeable.

The guy from Rekey Xpress came over and he was pretty professional. He was very nice and very careful. He was wearing his mask. He asked the doors that we needed to get rekeyed, and then everything works. We have two buildings and both buildings work fine. We are an electrical contractor, and we work with other home warranty companies, and we like the way that AHS deal with us as a customer better than any other company that we work for as their vendor.

I originally got Myers for a tune-up through Home Shield. When they came out, they said that they had to have some capacitors or something on there. Now, there was a little confusion because they said they were gonna come back to do that. Then after I contacted them the second time, they said, “Oh, you have to put in a new order.” No one had told me that. So, I had to put in a new order and pay Home Shield again for the contractor to come back to replace those capacitors. Submitting claims through Home Shield is a simple process. Communication is a problem though. I had called when my warranty expired, to renew it, and I talked to different agents, and I got like four different prices from them. So, I was confused as to what the price was gonna be. As long as you look at everything and everything is spelled out as to what a warranty actually does cover, which Home Shield did, it's a good idea to get a warranty.

Our heat was working a little bit, but the house was lagging seven degrees in the heat. United Air Temp discovered that half the burners weren't working on the HVAC. In less than an hour, they fixed it. They were three guys out to do it. It's been great since the repair. I had another claim that got denied because they said it was our fault. But we’re fine about it.

I would definitely recommend American Home Shield. Recently, my toilet was running a little slow. I requested for service and it was super easy. It was just a matter of letting them know of the situation, then they took the payment and they came out. The repairman got over there quick and took care of it.

We had both the dryer and the water heater for years. American Home Shield wanted to repair the water heater, but we knew it couldn’t be repaired. They came back and they kept working on it, but it was like pulling teeth getting the work done. This is the service that we paid for that AHS would cover. For our heating and AC, the guy put a lock on it. Customer service wasn’t that great, so that was a bummer. It was like, “Okay, we’re paying to you, and you’re acting like we’re bothering you. But this is your job.” Those types of situations could be improved. Also, I have to wait for someone to call me back, or I have to call American Home Shield to say, “Hey, I have an appointment but no one's called to schedule an appointment.”

About a third of my electricity had gone out. The techs that came were really great. They took care of the problem. It had to do with the box. They did a really good job and were very knowledgeable. I'd highly recommend them. Submitting a claim with AHS has been really easy. I just call up and tell them what the problem is and they write it up. The people call right away within 24 hours. I've had three claims. I only had one problem and that was with the washer. When the first tech got there, it needed a motor. The people who came were really great. They did a good job. The second people, with this COVID thing, they couldn't get the part and they wouldn't call me. I was really unhappy with them. So, I ended up canceling that. I lost my $100. I just went out and got another washing machine.

We put in a service request with AHS for the heating in the house which was not working. We were getting air, but the air wasn't hot. Best Tech was the company that came in to do the repair and they diagnosed the issue. It appeared that the thermostat was not sending the signal to the unit and once they changed the thermostat, the unit started working.

I had an AC issue and the tech who came out was very professional. There were a couple of parts that he needed to change out, and he did. Now, it's working out fine. It's an old unit, but it will do for now. When I was submitting the claim through American Home Shield, I was on hold for a while. It was a little difficult to get through. But once I got through, it was pretty much simple.

I have a history with Home Shield that I've always had them and I never used them so I got rid of them. They lured me back so I did sign on with them. Then COVID hit and I didn’t have any money. They put me with their collectors. I resigned with them and started a new contract. They said that the old contract didn't matter anymore but they were still calling me.

Everything with American Home Shield went great. I couldn’t ask for a better situation and everything was fine. My furnace wasn’t heating up. I did a claim online on a Saturday and that Monday, a contractor came out. He was good and helpful. He had to order a valve and the valve came in three days later. They then came out, put it in and since then, it’s been great.

American Home Shield's claims process has been different. In the past, when you call and set up for an appointment, which is fine with us, they don't take the money right up front. But we do that now. Also, instead of dealing with a person, it's more so computerized now. What I normally do if I need to speak with someone is stay on the line and request for a consultant, operator, technician or whoever I need to talk to.

A technician from Suffolk Appliance Parts came to look at my refrigerator and he had to order a part. He needed to replace the filter and the housing unit for it. Now, everything is good. Overall, the process is quick. Put in a claim and get somebody out to check out whatever the issue is. Whether or not it needs parts, the repair is quick.

The dishwasher wasn’t draining. The claim process was easy for me. I did it online, and the techs were out a day after. It worked out good. The tech looked at the dishwasher, went to his work, and finished sooner than I thought it would take. I thought it was something serious. He showed me how to fix it next time if I was able to. We moved into this house, and it was in our contract to get the Home Shield warranty. I wish more things were covered. But right now, as we're unpacking and living there, we would find this needs to be fixed or this needs to be done. So, I like that I only pay one fee, and then it gets covered.

My heater was not keeping the house warm and we didn't know what was wrong with it so we called AHS. They gave me a date when the techs would be out. Then the techs called me to give me the date of the actual service. The guy was great. He let us know what was going on. He fixed the problem, even told us different ways that we might be able to fix our house a little better to make it more efficient. I would recommend AHS.

I reached out to American Home Shield to have my air conditioner and heating serviced and I had to do the process online because they were saying something was wrong with my ZIP code. That went well and I was assigned Greenway Home Services. The service guy who came made sure he had a mask on because of COVID and he worked diligently to get everything fixed. He was in and out. My experience with American Home Shield has been okay and I would tell family and friends to get the home warranty if they haven't already gotten it.

Our refrigerator wasn't getting cold enough. My husband called American Home Shield and had to stay on the phone for a long time. Affordable Appliance Repair came out and they were very professional. They did what they could do, but it couldn’t be fixed. We ended up getting it replaced. People need to get this warranty.

I've been getting good service through American Home Shield. Everything for submitting a claim is online so it's easy. They are quick to respond and their contractors have all been very professional. Jungle Cat Heating came out for my heating. They have been here before and I know them. They've always done really well.

We were having problems with our heater. It would not cycle on and off by itself. I went to American Home Shield’s website and turned the claim in directly with them. It went smoothly from there. It was on a Saturday and I did not hear from the contractor until Monday. They showed up Tuesday morning. So, it took about four days for them to come out but that was with the weekend. So, it wasn't too bad. They were amazing. They ended up having to come back three times on the same call and everything's working great now. They were professional and friendly every time they came out.

The little box on the outside of the garage where you put the code in wouldn't respond. And with the clickers, it wouldn't respond. It just wouldn't open up. The door would open up by our inside door where there was a button on the wall that goes directly to it. But if we were outside, we couldn't open up the garage door. The guy from Gabriel's Garage Doors did a very good job. He was quick and efficient. I gave him the symptoms and he knew what the problem was before he even got here. When he came in, he had the part on the truck and replaced a motherboard that was probably bad. It took him five minutes and he was done. He's a nice guy.

The rubber seal on our refrigerator was broken. We decided to call American Home Shield to see if it was a fixable problem. The guy who came helped us replace it, so it’s all good now. He did a great job. So far, I'm happy with the service.

Our upstairs bathroom shower stall was difficult to get the water turned all the way off. So sometimes you would turn it off and it would stop flowing. And sometimes you'd turn it off and it would just leak and drip. SDL Plumbing was dispatched and they came out when they were supposed to, where they were not very long and replaced everything. Now it turns on when you try to turn it on and it turns off when you turn it the other way like it's supposed to. I'm so happy. We had had other stuff that we hemmed and hawed around about and didn't pursue anything 'cause we thought it would be complicated and everything. And we were delightfully surprised at how easy it was.

I've called American Home Shield a couple of times since I bought my house and every time, it was very prompt. I turn in the our service request and in no time, somebody's calling me back and scheduling the job, and they get done. It’s worked out for me just fine. When I had a clogged toilet, the tech who came out was prompt, friendly and efficient. He got it done quickly.

We raised a ticket and Appliance Tech came within few days. They found some of the parts need to be ordered and they ordered the parts. Then they came back in about a week and they fixed it. They saw some more issues and they ordered some more parts again. So, after two weeks of call, everything was resolved. They did a good job.

I enjoy Home Shield because I get the repairs I needed when they need to be done. My air conditioner wasn't turning from cold to hot and the contractor, May Heating and Air, was pretty nice.

The first process was hard because I called for a contractor to come out to clean the furnace and the air condition system in May, but I cancelled. But Home Shield had in their system that Masters came and did it. So, I had to run back and forth about that. They finally got it straight, and I got somebody to come out within 24 hours. He was very professional and he cleaned up everything. I will recommend Home Shield.

I called Home Shield for my dishwasher. Submitting that was fairly easy. Typically, after I make the claim, the contractors called me within a couple of hours. The interaction was okay. But the service was horrible. I had to call Home Shield again for the issue. But for the second time, it was simple. The guy who fixed it the first time never turned on the water, yet Home Shield charged me another $100 for them to come back out. I never used the dishwasher, and I was selling my home, so it was overall bad. I got charged $200 for something that should have been fixed the first time. They apologized, but I was outside my 30-day window by one day because they don't service on the weekends. I called before that 30-day window is up and they were like, "Well, it's a weekend, so you're out of that 30-day claim." They should not have double-charged me for a service that should have been corrected.

The sink was backed up from the road to the house. Water & Drainworks came out and unstopped it. They were gone. Very little time. They did a great job. In the past, we've had a long wait to get to somebody. This last time, it was handled right away. With my refrigerator claim, it took me three months to get a new one. American Home Shield was trying to make sure that it couldn't be repaired. That was a little frustrating, but other than that, they eventually had my refrigerator replaced. Overall, it's worth it.

Whatever vendor AHS sent out for the air conditioner, they were great. The guy was very helpful and answered our questions. He was able to repair the unit.

Overall, I always had great experiences with Home Shield. But the one before my last experience wasn't so great. I was having problems with my shower. It was dripping from the faucet. I called Home Shield and they took a little while to get back to me. Then they had a company come out and they installed everything. But they didn't install some pieces. I asked them why wouldn't they install the parts if these were something that Home Shield provided? So they went back and installed it. But they didn't install one of the pieces correctly because when they put the handle on to turn the faucet on, it kept falling off, and falling off, and falling off.

CK Appliance Repair came out to do some work on our refrigerator as it was leaking. They were good. American Home Shield just wrote me a check 'cause a part that was needed was no longer available. I got a new refrigerator and it's all right. Overall, they are not bad. For the most part, things get fixed.

American Home Shield has been beneficial and I feel good about it. Doing service requests online is so easy. I love that. I have two AC units in my house, and both of them went out. It was hot. On one of the units, the issue was the thermostat, and the other one, I ended up having to get a whole new unit. The longest part was waiting for the parts for the thermostat to get in, which was a week. Once the contractor came, it took two hours for them to put it in the unit. I came home on my lunch break, and shortly after, my lunch break was over and it was done.

I had a claim to American Home Shield on my garage door. It went well. It took a while to get a contractor out but he was able to get everything repaired right when he came here. He wore his gloves and mask, and he did the installation without having to get in contact with us except to leave the remote. The garage door has been working. We noticed that when I filed a complaint, the first appointment we had had to be canceled because there was some sort of issue with one of the workers having come down with the virus. By the next day, they were able to send someone else.