American Home Shield Reviews

The contractors that AHS sent came out and replaced a toilet flange that was broken. So, they had to do some more than minor repairs. My experience with the contractors was really good. Everything seems to be working now. AHS is also very good.

American Home Shield's contractor came out a few days after I called for my washer, and that was good. The technician that came out was very friendly and professional. Every time I've called American Home Shield, I've had a good experience. In November, I called for the heater and the people came the next day. They looked at the part and then the following week, the heater was working again. Also, the people that come over are very polite, friendly and they get the job done. I'm very content with their work.

A1 Appliance Service was sent out by American Home Shield, and they had to replace the door seal on the washing machine. The guy from A1 explained the entire procedure and our interaction was excellent.

Don't waste your money. AHS is one of the worst companies I have ever dealt with. I have had multiple issues with this company. The last straw was a broken HVAC system. The compressor went out and due to code the entire system was required to be replaced. AHS said they would only replace $800 of a $4500 system. Not a very good warranty if you ask me. When I called customer service for a cash pay out they said someone would contact me in 5 days. I asked to speak to a supervisor and it took 20 min of arguing and was transferred, but after holding an hour no one ever picked up. Don't waste your time or money. They always try not to pay!

I've paid extra for a number of years to add coverage for my swimming pool. Recently my pool pump started making weird noises and I contacted AHS. $75 later, I was told that they would cover about 1/4 of the cost to repair. They don't cover changes mandated by a new law. One person I spoke to even quoted to me the section and line number in the contract that explained that. They then told me that I had agreed to cash out for the repair--I had not done that. I got so frustrated with the situation that I decided to cancel the policy. It's not worth the hassle of fighting with the bureaucrats. Now I'm being told that I owe $58 just to cancel the policy. That's even in the fine print of the contract. Ridiculous. They'll do anything not to pay for a covered repair.

Canceled AHS services and was told that all is fine and no other payments are required. They lied, they took out another payment. Justifying the payment by telling us it was on a new contract. He evidently lied to us or did not know what he was talking about. When the money was taken out of our bank account this month (Jan. 2020), we called AHS only to be told they would not be returning the payment to us at all. Evidently they change policy numbers when it comes up for renewal. He failed to mention that fact. I feel like we were scammed by AHS, they refuse to honor the man who works in the cancellation department email where he says no more money would be deducted and our account would be canceled.

The process of submitting a claim with American Home Shield is very easy. I can send it online or call them, and I don’t have to worry about anything. They cover everything. If they need to replace it, they will replace it. They have good contractors, too. I had a recent claim where 495 Garage Door came out. Everything went well. They repaired and they replaced the mechanism, and it’s working fine. They were on time and did a good job.

I like the array of things that they cover like our swimming pool because we couldn't find anybody else to do that. I also like the quick turnaround that we get. The amount that they cover could be better though. But I understand that they have to cover certain things in order to turn a profit. I would have been out of my pocket a lot more if I didn't have the coverage that I have right now though. Cabot Mechanical was very informative, polite, and easy to work with. They called ahead to let us know when they were coming. I love their service. It was very thorough. They explained everything that they were doing and made sure that we understood what they were saying. I've been with AHS for the last year and a half and I've been satisfied with them.

Ultra Pools came out and did a good job. It was perfect. They came within a short period of time and they told me what was wrong. As soon as they got the new motor, they called me and within a day and a half, they came right back and did the job, no questions asked. Usually, there’s always a little time in between. But with this claim, they seemed to know what they were doing. To able to get the part is always the key to anything.

My air conditioner was not cooling. I was told that once I submitted the claim, Home Shield would get someone out as soon as possible. Beaches Air Conditioning and Heating came out at least two days later. It wasn't real hot out at the time. Fortunately, there was no rush on it. They checked out the unit and they determined after a thorough check that there was a leak somewhere, but it was so tiny, they had difficulty finding it. They came out with better equipment the next time, worked at it until they finally discovered where it was, and determined it was a very difficult place to get to. They had to splice in a piece of tubing to take the leaking part out and splice in that part. It took two guys working to get it done.

Everything worked out really well on my claim for a rekey. American Home Shield's claim process was easy. The contractor was on time, and he was able to explain things to me in layman's terms. He did the job well.

I had a back-up in the sewage line. I have a bath and when I went to turn this thing on, the water in the toilet started bubbling. In the full bath, the bathtub water started coming up rising up, and it was dirty water with lots things in it. I called Home Shield and they had somebody to come out the very next day. When the technician came out, he lifted up the little plate on the outside, and that was when all the water started erupting and everything started coming up. He put some kind of suckage or snake in that. They cleaned it all out. I asked him what was the problem. He said if I have any little children, I should be sure not to put the diaper wipes inside of there 'cause it was a lot of those. And those don't dissolve. But everything is okay now.

I started having a continuous leak in the toilet bowl itself and it was driving my water bill up monthly. The tech from Loftis Home Improvements came out and fixed everything on the inside that was broken, and was done in 15 minutes. Everything has been great since. I’ve had AHS for two years now. If you look at Google reviews, it seems like AHS doesn’t have good reviews. But so far, they’ve been great with me on all the calls I’ve had to make.

I was having a problem when I turn the heat on the first time in the house. It kept shutting the thermostat off. It was slipping the breaker. I made a claim with AHS online and someone was out within a day. The contractor hooked up some meters and checked things, and said the breaker was going bad and it needed to be replaced. It's now working right.

My wife uses the Jacuzzi tub quite often. She had recently been using it and as she was turning the jets on, she said she smelled something burning, plus the faucet was leaking. I called American Home Shield in for those particular problems. Greenway Home Services came out and they discovered that it was probably some hair or fibers in the pump, and they cleaned it out so all is working good. The pumps are working fine. They replaced the seals in the faucets.

We had some slow-draining kitchen faucets, and the contractor came the same day after we made the service request to American Home Shield. The contractor resolved the issue very promptly, so we’re satisfied with their service. He also came in with a very good price and a good attitude. We've had American Home Shield for a little more than one year. Their claims process is painless. I prefer to do it online.

We got into the house a month after we bought it because we were doing some work to it. We started using the appliances and things like that. When we went out to use the jacuzzi or spa, we turned it on and we noticed that it was working. It heats up the water, then it gets to 100 degrees. When it gets to 100, it stops cooling, and keeps it at 100 degrees. It has buttons on the control panel that you can adjust the temperature up or down depending on what you want your spa to be at. When I tried to adjust the temperature, the unit did not respond. It would just keep it at 100 until we turn it off. That was when I called. American Shield said the warranty covers the spa and they sent out Maui Pools.

We had an electric issue and the tech found that we weren’t getting power from our receptacle because some things were not connected. He also had to replace something. He did okay. We've had Home Shield for a long time and they've been pretty good. We get everything done.

A couple of ceiling fans in my house weren’t working and the electrician figured that I will need new fans. It took a few days, but he came back with new fans and installed them. That worked out pretty well. Usually, the contractors come through, but I have had some not so good contractors come out. So, maybe American Home Shield needs to vet their contractors a bit more. Once, I had an easy issue and the contractor tried to give a fix without trying to find out what the problem was. Within a day, it was back to where it was. The quality of contractors is not good. When putting a claim in, it’s generally easy doing it online. The only problem is you don’t know who would come out and actually do the work. So, sometimes, it’s better to call and sort of try and select the service provider who would come, so you can at least see and decide to do some research beforehand.

This is our second home and on the first one, we had American Home Shield for about 13 years. On this one, it has been 10. I've been trying to get my friends to subscribe for years. Every time one of their major appliances go, I say, “See? I told you so.” It’s easy to navigate through American Home Shield's website – piece of cake. Most recently, I filed a claim online and Pipe Down Services, Inc. came out to replace a kitchen faucet. We've used them before and they’re very professional. They're always right on time and they let us know what they’re doing. The faucet has been functioning perfectly since. We're very pleased.

The freezer's ice maker was broken. It was jammed and it wasn’t producing ice. I submitted a claim with Home Shield online and found the website to be straightforward. And then Optimum gave me a call in response to the request. That was my first call and it was easy. Optimum was on-point and the guy was responsive. He gave me five calls on when he was gonna be on-site. And not only did he fix the issue, but he showed me the root cause. And that way, it didn’t happen again, which is really appreciated. I enjoyed working with them.

When I called AHS for my microwave, I was told that somebody would get with me. I was also told the name of the company that would be servicing it. However, I never heard from the contractor so I called him. Then, we texted back and forth because I wanted him to know what was wrong with it before he came all the way out here and didn't have the right part. He came on a Saturday morning so we didn't have to wait through the weekend.

My recent claim experience with AHS went great. The contractors came out but they couldn’t fix after all the appliance. They couldn’t find the parts for it, so they had to order a new stove. And then, when it came in, they put it in, and it just fits right, and that was it. The quality of the new stove is great. AHS provides great service and they're prompt. I’ve had a couple of appliances worked on and they’ve repaired for me. It was the first time they had to replace one.

I've been with AHS for a year and a half and when I call in they give me a call the same day, They set an appointment out for me and their contractors come out and fix the problem. Recently contractor from Prestige Appliance Repair Services came out. I told him what was wrong, and he had to order out a part. He’s a very nice young man.

I called American Home Shield for my heater as the temperature wasn’t being regulated. We would have it set on 68 or 69 degrees and it was at 63. Their contractor came out very quickly. I submitted the claim later than three o’clock and they were out around 11:30 the next day. The technician turned the heater on and it wouldn’t even come on when he was out. They changed out a fuse, but then, it was just blowing cold air. I know that it’s winter, but we’ve got three units and none of the others blow cold air. The technician was excellent but he has been out a couple of times for that unit already. I was really grateful that it was the same guy, but something’s not right here. I asked him when would American Home Shield replace the unit and he said that they have to see if they can fix it.

I've had American Home Shield for two years and when I used them once, I was happy with the service that I received. As far as submitting the claim, it was a really good process. Sears came out and they handled my claim perfectly. The microwave door broke. The glass slid down, the handle broke, and the technician came out. He was on time, and he ordered a new door for the microwave. It came a week later and he came on time again and installed it. He was out in about 10 minutes.

I've been with AHS for 10 years now and they've been very professional. If there's a problem, they always go through lengths to resolve my issue. One time though, I opened a claim for my rental's garage door opener and their vendor, Brutus Garage Door Repair, wouldn't even come out and evaluate my problem. He told me that I was wasting my $100 service fee for him to come out and look at it because if he couldn't fix it and the problem was not covered by my warranty, then I would have lost my $100.

911 Locksmith Services came out and rekeyed a door. I had one key when I had moved in my new home. And then I lost my car keys and the one key not long ago, and so the only way I was getting in is through my garage. The service person from 911 was a sweetheart. She did great. There's even another door that was in my garage. It had a double bolt on each side, and I didn't get the key. She said, “Hey, it’s okay. It’d take me just a second.” And then they charged me, but that was cool because it cost me more to go out and get keys than it did for her to just make them right there on the spot. She made me extra keys for my wife, my maid and my daughter. So, I had a great experience with her. She was quick.

We've been with American Home Shield for over 15 years now. It's fairly easy and efficient to file a claim. Sometimes, we go online and do it. Most of the time, I call, and I don't have a problem with it. The contractors have all been helpful, friendly and knowledgeable about what they're doing. The only issue was when we put them on a schedule to come out late in October and they came out in December. It took a little bit longer than we thought it should be. It was only when we called them that we found out that they weren't gonna come out. A phone call or an email from them would have been helpful.

We had two problems and we’re still working on the second one. The contractor that was assigned to us was Appliance Connection and they have done fine. The first issue was the thing that was controlling the defrost stopped working, and they replaced that. After that, there was another issue with a controller that controls the temperature between the frozen side and the refrigerator side. So, they had to order another part and it would be next week before it comes in. I just wish they had more parts on hand. Other than that, having American Home Shield makes me not to have to worry about repairs.

My icemaker was leaking and Steffen Family Appliance Repair fixed it. Submitting the claim was easy and the people who were sent out were good. Overall, my experience with American Home Shield was good.

I had a garbage disposal leak. I submitted a claim online to AHS and the website was user-friendly. The contractors came out and assessed it. Their service was fine. However, it’s not finished yet because I’ve been waiting for them to call me back. They were supposed to be coming back this week with a new disposal, and I never received a call. I called American Home Shield on Monday and I never got a callback. So, I’m not happy with that. AHS is good to have, but sometimes, it’s not the easiest to deal with.

ABNation was great. Their technician came out within a couple of days after the phone call. He called me and scheduled a time. Then he came, diagnosed it, told me what was wrong with it and said that he would order the parts. He also said that as soon as the parts came in, he’d schedule to come and install it. He was realistic with his times on when the parts would come in. As soon as the parts came in, the technician called, scheduled an appointment, and came in here and fixed it. He was awesome. It was our pool heater. He walked me through the entire process of everything he was doing and he even gave me some advice for routine maintenance. It was a good service all over.

I had AHS years ago, but when I got them I had just bought the house so everything was kinda new and under warranty. I said that there was no sense in keeping them right then. After a few years, once everything went off the guarantee, I decided to go back to them. The technicians they sent for my range were very courteous and professional. It would go up to a certain degree and then would shut off. They had to order a part, which took about 10 days to come in. Now, everything is working perfectly okay.

I was with AHS in the past, but let them go. This time, I've been with them for almost two years. I have a new heater and had to get a new policy. I got all the new stuff now so I feel that I’m safe for a while. The first plumbing company that AHS sent to me didn’t get the issue resolved. I don’t ever want them back. I just never followed up on the problem and let it go. I was gonna discontinue my service if I hadn’t seen some results, but I was well pleased with the last plumbing company that I had. The plumber did an excellent job and had a nice personality. If a person greets me with a pleasant attitude and not have an attitude before they do their job, I’d be satisfied with them if they can get the job done. Also, he communicated with me even though they didn’t have the parts then. I didn’t have to bug them like before.

I had a claim regarding the leak in both bathrooms. I filed this online and the website was great. I was told that somebody would contact me within 24 hours. Pruitt's Plumbing came out. They were great and everything has been functioning perfectly since then. I'd tell others to get American Home Shield.

Last summer, our air conditioning went down and it took a month of getting back and forth whether they wanted to decide to replace it. We were not happy campers. I called several times and the explanation I got was, “There are people in states like Arizona where it gets much hotter, then you would have to be handled first.” It was not the same contractor in Arizona, so why would that make a difference? I really debated whether to renew based on that experience. But this time around, with the furnace, it was fabulous.

One of our toilets was plugged. I called about it and Vale Plumbing was sent out. The guy was perfect. However, my last visit when KB Plumbing came out, it was the worst service I’ve ever had. The guy wanted me to pull my vanity out to work on my pipes underneath the vanity and he never did because I wasn’t gonna pull the vanity out. But I told him I could have it out in the day and he said that he'd let American Home Shield know and they would call me to set up a reappointment on this. That was two days ago and nobody’s ever called so he didn’t get back to them.

Our experience with the claim where Lubbock Appliance Repair came out was good. I called American Home Shield and they wanted the model number of the refrigerator. Then they wanted to collect my co-pay and after that, they gave me the name of the company that would be contacting me to do the service and gave me the phone number. The contractor checked my refrigerator and figured out that the problem was the compressor. Then he went back to their store and had to order it. It took a little over a week for that compressor to come in. He called and came back, put it in, but it wasn’t cooling good. So, I called them and he said that he would come back the next morning and work on it some more. However, I didn’t hear from them.

American Home Shield has always been a great company. It just takes a minute to file a claim online. We had an outlet that had a fuse that wasn't working and after I submitted the claim, I heard from Washington Electrician Service the next day. We set an appointment for two days later, which was what would work for my schedule, and working with their technician was fantastic. He came in, isolated the problem quickly and got the fuse replaced. It probably took about 20 minutes.

The refrigerator at my rental was not cooling. The claims rep on the phone when I put the claim in was great and I was told I would be contacted within 24 hours. Within a few hours, I was contacted by the appliance company, ABM. It took a couple days for ABM to schedule the service appointment. When they came out, they said the refrigerator was old, it needed a part and they would need to research the part. They were there on a Thursday and on Friday, nothing happened. They promised to respond to my renters on Monday. When we hadn't heard anything on Monday, I contacted the home warranty company on Tuesday, and they promptly replied that they had a part on order that was scheduled to come in on Friday.

Most of the time, they replaced things when it needs to be replaced. I like their contractors except the Sears people. They don’t seem as knowledgeable. I don’t get the impression they know what they’re doing as much as the EL Appliance guy, Anthony. I really, really like him. He’s always very nice and very fast. He gets right here and tries to get me fixed up every time.

American Home Shield had Sears come out twice. Once with the dishwasher and once with the gas dryer. With the dryer, they came out, diagnosed the problem, ordered the parts and installed them in a timely manner, and it worked fine. They replaced about four or five different items before they got it right, but it went great. With the gas dryer, they never got it right. It was a nightmare. I had to get my gas man to come in to correct it. Sears was not prepared for a gas dryer. They said that it was my fault because I didn't tell them it was a propane and not natural gas. But they should have known that from the model and serial number. I told one repairman that it was a propane gas because my propane man has just been out to fill out the tank. So, it was a communication problem and them not following up, reading the serial and model number correctly. They took both of them down and they simply said it was a propane gas.

The garage door in my rental property was not coming down and I submitted the claim to American Home Shield. I do everything online. The minute my renter asks for something, I login and fill out the thing, and it’s very simple and easy to do. The website is very reasonable although it doesn’t give a time on when to expect the contractor. It gives the place and it says they would let us know. The renter had changed the light bulb out in the garage, and she used those other light bulbs and the garage door stopped working. All that the contractors had to do was change the light bulb and it cost us $120.

AHS had good ratings online. I've been with them since November. They sent out Houston Air recently and they were good and friendly. They diagnosed the problem and recommended that I get some heating airstrips and then they also let me know options that they had to replace the whole unit. The work was quick. They were in and out. It was about 30 minutes.

AHS handled our plumbing claim perfectly. There were two different issues, for which they sent Loyalty Home Services out. One issue was that the garbage disposal was straight up broken and the other was that there was a leak in one of the faucets upstairs.

When the heater had started making noise, I requested service from AHS. The noise was like drilling something. The office called us directly and said the time frame. They asked if I was available and I said okay about the time frame. The contractor called and gave us updates about where he was at and when he was coming. He came in the afternoon the next day and had a look at the heater. But when he turned it on, the noise wasn't there. He did some fixing, put some oil to some parts and said everything looked fine. He told us to please record the noise next time so if there was something else going on, he could understand it from the noise. He was so nice, friendly and knowledgeable. We're happy with the service.

I got an email from American Home Shield once the contractor has been notified. They told me who would be coming and then, the contractor called me and set up a time. The commode in both of my bathrooms were loose on the floor and in the hall bathroom, the contractor had to totally pull up the commode and redo everything underneath it. Then, he used some kind of caulking to level it out, so the commode would sit flush and not come loose again. He did a great job and was very professional. Everything was cleaned up. Nobody's living in that house at the moment, so it wasn't a problem to wait eight hours before anybody could use the commode.

I filed a claim for a range microwave, deductible came out of my account on 1/16, Miller Appl is the co that AHS sent out, it is now 1/28 and I have yet to hear back from this company. When I called AHS to complain and ask for my ded to be returned Maria ID** advised that I needed to wait for Miller to call to schedule an appt to come back out. When I advised that I had been waiting for 2 1/2 weeks and no longer wanted to deal with such an unprofessional company, she was unapologetic and told me that I could not speak with anyone above her and she was it. I advised that I wanted to complain about not only the service I received but about the agent prior to her that stated I didn't need to speak with a Supervisor because the matter was resolved, (I was furious) the matter was NOT resolved because I still did not have a working microwave.

I have been with American Home Shield for 4 years. They have never been this disappointing since this past year. They reached out to me to request an extension for another year with my warranty. To sweeten the pot they agree to give me a $75 credit so I would agree to go another year so I did. I have had one service call that have lasted over three months long to fix one dishwasher. I told them to look at their notes to see and verify that I want to apply my $75 credit to pay for the service fee.

Furnace went out so they sent a contractor to repair it, no luck. After the 4th time out to repair it the Contractor said the furnace needed to be replaced. AHS refused to replace it. Garbage company.

Our Dryer went up. I opened a service request with them. 4 days later a tech came out and said it was not fixable and had to be replaced. 5 days later now I have called every day, been on hold hours each day and they still won’t let me order a new dryer. They said tech never filled out form. I’m stuck now with no dryer and them doing absolutely nothing. I have paid 1000s in premiums over the years. What if this was the heat??? 10 days??? Worst company to ever exist!!!!

I have had an American Home Shield contract on my home for almost 2 years. I initially added and have paid for add-on items, of which one was a Well Pump. My Well Pump went out and the company refused to cover it and set up a work order. This is not the first denial and fight I have had with AHS. Another issue involved a faucet with low water pressure. AHS sent out a technician that had no idea what the issue was or how to fix it. AHS refused to send out another technician or address the issue. Yet, they continued to harass me for the $75 fee when a work order is filed. I would not recommend this company.

They referred California Mechanical Solutions and they are the worst contractor I have ever seen. They are untruthful. It takes him over eight months to come to your home to fix things then I kept calling American Home Shield Insurance. They said they would let the supervisor know via email and that I would be called back and I made more than 20 calls to them and I never heard back from any supervisor! They don’t care and when I finally told them that the contractor did not fix my unit correctly they said they could not do anything!

I had a decent experience with AHS initially. Last May, our 22 yo AC broke down. A contractor came out, determined the need to replace the compressor which required a refill on freon under our expense of $1000 since freon isn’t covered under AHS. I couldn’t really understand why a new AC was not recommended since the unit was so old but they didn’t, and the AC was up and running again. Now 8 months later, in the middle of winter, it broke down again. Rather than sending out the same company who serviced the unit in May, they send out another company, Changing Winds. This company was horrible - nice man but in his 60’s, unable to physically do his job without us feeling very uneasy about him working on our property, and arriving at 7:30pm when it was pitch dark outside to look at the unit.

AHS sent us a refrigerator repairman from Accord Appliance to deal with some problems with our refrigerator within about three days of us filing a claim. He was pleasant, very professional and he was focused on getting the job done. He not only fixed what we thought was the problem, as that was only a symptom, but got to the root cause of it and solved that.

On Nov 1 2019 I reported that my refrig had stopped working to AHS. I gave them the brand and model number and they scheduled a service company to come in 2 weeks. That Service tech told me that my refrig was rebranded by Sears and was manufactured by LG, and was a sealed system refrig and could not work on it. He also told me the problem was likely a compressor since LG has a known issue for my model and year it was built.

We turned in a request on 11/23/19. We have called every week with promises that the part has been ordered. No one ever calls back although they assure us we will get a call. We are very disappointed with the service we have received. Numerous requests to speak to a supervisor gets us nowhere.

I've had coverage with American Home Shield for a very long time. So far, I got some glitches in it because of the low response and then this time, when Patriot Plumbing came out for an AC claim, they did good. First, they checked the valve and there was a bad connection. They fixed it, but after a couple of days, it went bad again. I called them and asked them to come back to look at it, and they said that there was a valve thing which has malfunctioned. Last week, they tried to order the parts and the parts should've come this Monday but it did not. It would come later today. So, they said they will come tomorrow to try to replace it. The technicians that were sent out were terrific. This is the second time AHS assigned this company to me and I'm very satisfied about the service.

There was no power in the refrigerator side because the motor in the defrost cycle was not working. My only disappointment was I called this on Thursday and the tech never got out till Tuesday. They were not in a big hurry because it was cold here in Michigan, and I could put my stuff in the garage, which I did. Then the tech came out and analyzed the problem. He had to order the parts, so that was another 6 days. But he did a fine job and I like having American Home Shield. It’s very valuable to me. The contractors have all been excellent. In fact, the same guy came out and fixed my dishwasher and somebody else came out and put a new oven in.

My toilet was broken. The handle that you push down was broken and the inside just started coming apart. It’s an old one. They called me the night I filed the claim, which I thought was strange because it’s usually 24 hours or longer. It was the weekend. I thought that was something and I was surprised. Adam’s On-Time Plumbing & Water Heaters came out and the tech explained and showed me what he had done. He had put out the new plumbing inside and I started asking him all the questions about the toilet itself. He went over some things and he explained to me I would have to cover that myself. He said that it was not a part of home warranty because this was original. He took the time to explain all that to me. I was very appreciative of the service that I received. My technician was very professional and I have been happy with American Home Shield.

I submitted a claim with American Home Shield and the first contractor assigned to us took forever to reach out. We ended up scheduling three times, and on the third time, I texted back to reschedule and waited like two days but they did not respond. At that point, it had been going on three weeks since I submitted the request. So, I contacted American Home Shield and they made the change to Hoffman. That was on a Saturday, and then on Monday, I heard from them right away. They came out on Tuesday and they fixed the issue that day. Hoffman did a great job and I was impressed with their professionalism of going when they said they were gonna go. I also liked the timeliness and efficiency of them being able to figure out the issue and resolve it.

There was a problem with the dryer. I submitted a claim to American Home Shield over the weekend and I heard from their rep Monday, and their contractor was there Tuesday which was really fast. I had a great interaction with the tech from A-Appliance Service that came out. It took him an hour to get the dryer fixed. What was great was he was able to fix it with the parts he had on his vehicle. He didn't have to order parts, and that was always a bonus. Everything worked as expected. So far, the dryer is working fine.

A couple of days after I called American Home Shield, their contractor came out to fix the built-in microwave. The repairmen were friendly and helpful.

American Home Shield sent someone from Bragg’s Appliance Services to fix my oven. I filed the claim online and the website said I would be hearing from AHS but when I got off the website I got a phone call from Bragg’s. The tech did great. When I went to clean the oven the door latch wouldn’t work right and the tech thought it was a factory defect but he wasn’t sure. Everything’s working now. I’m cooking.

AHS sent Reliable Mechanical Services to fix my furnace. The technician came on a Saturday. He didn’t have the parts, the parts were broken. He had to buy something and there were no stores. The stores were closed. He drove all the way back, ordered the parts, got the spare part, came back and fixed it. It was a very bad weekend for us at home with the storms, so we really needed the heat, with my small kids. The guy did a great job. However, with AHS, the deductible is pretty high for every service call that I have to make. So, I’m really not sure when to call and not to call them. Also, from the time I spoke to them, to the time I could get a mechanic was like almost a day.

Comanche Appliance Inc. came out to service the boiler in our range. I called it in and went through the prompts of AHS. It was pretty easy to submit the claim. And the contractors were very professional. I’ve had AHS since I’ve had the house and always had good service.

The control panel broke for the heat and I was not getting heat in the lower half of the house. So, it needed to be replaced. The contractors did a good job and did it very quickly. It was a very efficient process. Claim submission was also very easy and with very quick response from American Home Shield.

When I do my claims with American Home Shield, I either call on the phone or I do it on the computer. And they say, “Okay, we set up an appointment for you. Their phone number is so and so. Give them a call and they’ll set up a date for you.” Then, I sit and wait until the repairman comes. I’ve used AHS a couple times. When my smoke detectors went whacko, I had a guy come out at the same day for my smoke detectors and replaced all the problems that I had. There was no problem. When my hot water tank went out, it took approximately 12 days to get a repairman to come out.

I submitted a claim to AHS for an electrical problem with my light fixture in the kitchen. They sent Revels Electric Services and the tech was great to work with. He was fantastic and I would recommend him. Everything has been working fine since the repair. I've been with AHS for 10 or more years now and everything has been fine.

The first time I called in for an issue where I had talked a different company that never responded at all. A different guy came out and fixed the furnace immediately. They also fixed the dishwasher which was no longer filling with water. The guy showed me where the pump was, flipped up the dishwasher and took the pump out. I had glass pieces in the pump, which is where I would never would have found those.

My swimming pool's pump suction is not working. The motor will run, but it's not doing anything. The tech from ABNation came over a week ago, fixed it, and then within five or six days, it stopped again. He's coming back today a second time to try to address the issue. My interactions with him was very good. I like him. He was very professional. I've had American Home Shield for nine years now. They are very responsive and their coverage is more comprehensive. Their claims process is good. I usually submit by phone. I know I can do it online, but I prefer to talk to a live person.

I like American Home Shield. They’re very quick to get someone out to take a look at the problem, and I do appreciate that. I had a washing machine claim and it was completed. The first technician came and he said he needed two people to turn the washing machine upside down. He did not come back but someone from his office called and said he had been sick. Another technician, from a different contracting company was sent out and he fixed it in a few hours. He just had to get inside. It was throwing oil out from under the washing machine on the floor and he said it was the bearings on the motor.

When I need a service done through American Home Shield, I just go online and put in an issue on the website. Then they almost automatically give me a notification of who will be coming. Generally, those people call me within 24 hours of business time. So if I put it in on a Saturday, I may not hear from them until Monday. Other than that, I live in sort of a small town and sometimes if something is strange or I have HVAC problems, AHS don’t always come up with the best contractors for HVAC.

Submitting a claim with AHS was pretty easy and straightforward. Their contractor was responsive and they came out when they said they would. The tech replaced the fuse, then after that, the control board went bad. They ordered the part, which took about a week, then the guy came back when he said he would. It would have been nice if there was a way to expedite the parts, so that I didn’t have to wait as long, but I understand that those things just happen.

My pool pump blew up and stopped working. I filed a claim online and I got a text almost immediately telling me that that contractor would be calling me. Competition Pool and Spa was very diligent about contacting me and they came out within 36 hours. The tech was able to get it taken care of. He already had everything he needed and he was able to get everything switched out in about an hour. He seemed to be very knowledgeable and very professional. It all went very smoothly. I ventured to get his card because if I ever have anything dealing with the pool that wasn’t related to a covered matter, I would probably call this guy.

Denny’s came out for my dryer. They contacted me within 24 hours, and that was at the end of the week. We set up the appointment for three days later. They were very knowledgeable and very courteous. I did my claim with American Home Shield online, and it was a good experience.

I submitted a claim to AHS over the phone because the AC was not working. The rep I spoke with was good. The contractors came, did the job and it's been good. They were on time, very professional and they fixed the problem very quickly. My experience with AHS was good.

I called American Home Shield and the rep told me that someone would call me in 24 hours. I called them on a Sunday and then on Monday, the contractor contacted me and two people came out. But they wouldn’t work on propane. So, AHS had to get a company that worked on propane furnaces. The contractor seemed very nice. They told me that the motor was locked up and that the unit was 25 years old but they didn’t advise to replace the motor. They said it was best to replace the whole unit. But then, the unit is smaller, and they have to replace all the ductwork and all that, and their bill was $2,300 to do that. So, I didn’t go with them because of the price. I got my guy to do it for about the same amount of money. Still, I’m happy with AHS.

AHS canceled my claim without notifying me. The reason was that the contractor that they assigned was not able to do the work. But I didn’t know. So, after two days, I did not receive any phone call. I had to do another claim. It would have been nice if they have let me know that. That was a little weird. That was the first time though

I have two properties that American Home Shield helps me with. I've has AHS for more than five years. My tenants submit the claims with them. There was also an instance when I had talked to AHS when I was trying to get something fixed with the air conditioning, but they wouldn’t come and fix it and they wouldn’t give me a reason why. They should’ve given me a reason why they couldn’t fix it. Hopefully, they can improve their service.

American Home Shield covers things in the house in case they break down like the AC and refrigerator. We recently had a claim and the guy who came out was great. He fixed everything that we had on the list including the garbage disposal and the toilets in the bathroom. He did an excellent job and we don’t have any problems with it.

The water heater wasn’t heating enough water. You could only do like one bath. It was a 40-gallon tank, which should be able to do more than one thing without going cold. I submitted a claim online and it said I was supposed to hear from the contractor within 24 hours. But if I didn’t hear from them, it gave me the number to call just in case. The tech was late, but he had just recovered from pneumonia, so I don’t judge him. He changed out some sort of valve, and so far, so good. I've been with AHS since May 2018 and I like them so far. It came with the house when I bought it, and I kept it going because it was affordable. They cover big things like electrical and all those things which are so expensive if they go bad.

My garbage disposal was leaking underneath, and it didn't sound right. I tried putting ice through and things that I was supposed to do to clean it, and I just couldn't get it to work. I made a phone call to American Home Shield and my interaction with the rep was good. Greenway Home Services came out. My garbage disposal was all choked up they said, and they replaced it. They were very professional. The garbage works awesomely. I'm very happy with American Home Shield.

The guy from Realty Rekey called right away, came out, did what he needed to do and left without any problems. We also had someone come out for a washer. He found the problem within the first 10 minutes and fixed it right away. It was just a loose connection. It had been a week since we got American Home Shield and the experience was great.

The garbage disposal started throwing stuff everywhere and it rusted a hole in it. I called American Home Shield and told them what my issue was and they said, “We’ll assign it to a contractor and they’ll call you for an appointment.” I said, “As long as they call me before they head this way.” We’re usually within 5 minutes or 10 minutes from the house, so as long as they call before they head this way, I’ll be there without any problem. Usually those calls don’t work out well. 9 out 10, they don’t call. They just show up. But Josh, the young man from Greenway Home Services did and it worked out perfectly. He was here within five minutes of when he thought he would be, so it worked out well. The guy was nice, professional, very pleasant and seemed to know what he was doing. He got right on the issue and replaced the garbage disposal. He cleaned up after himself and left. Everything went very well.

The contractors from American Home Shield have been pretty good. I’ve had different issues and I’ve never had the same company twice. Recently, I could see some water on the baseboard of the floor but I couldn’t see water on the floor. When the contractor came out, they said that the faucet in the tub was leaking because they could see water where the water tank was. But when we had restoration come out, they tried drying it for a day. When they came back and saw that it was still wet, they said it wasn’t the leak. The plumbers came back out and they found a leak in the wall from one of the pipes. They cleared that and upgraded the piping. I had to pay an extra fee to them for the piping. It stopped and dried up then I had somebody come out and do the rest.

At Your Pool Service was great and did a hell of a job. Their guy put a new piece in. The agitator had got stuck and wasn't working properly. He came in and he had to replace the unit. He did the job the same day. He seems to be very professional according to my wife. And when I got home, I put the pool on. It seems to work and was operational. I've been with American Home Shield for a few years now. And for the most part, they've been pretty good with some of the coverage that they have. They enlighten me on maintaining my equipment with checks, like my heating and air conditioning unit, which I get a service done, so I know if there's a problem or if there's something to be taken care of. They've been pretty informative on teaching me how to keep things up to date and when I have different issues coming in.

American Home Shield provides prompt service and you get to choose the person you want to fix the equipment. I like that they have the flat fee, and most of the time, they’re able to accommodate. I had Hopwood Electric recently for a claim and it was great. They came and they knew exactly what the problem was, fixed the problem, and then they were gone. It only took approximately 20 minutes.

I was with First American and any kind of time a claim came up, it took forever to get anything accomplished, for them to call back and to schedule anything. It was a pain. So, we ended up switching to American Home Shield. Everything is seeming to work well right now and as advertised. I put a claim in for the air conditioning circuit thing and then a contractor came out and tried to transfer it, but apparently, they transferred it wrong. And it was a whole thing. There was a lot of mix-up. JT really helped out, got everything squared away and got on the phone with American Home Shield. For the claim submission, I just went to the website and logged in.

I got a double sink and it was stopped up. The water just sat there and didn't go down on both sides. And when it did go down, it was very slowly. I called American Home Shield and the claims process was fairly simple. I called them in the afternoon and we paid a deductible then the guy was out the next day. He rodded out the pipes but his rodder that he was using wasn’t quite long enough. So, he came the next day with a longer rodder and he did a really good job. The sink works now and the water goes out. The service was good and I was very satisfied.

The guy from AG Appliance Repair was very knowledgeable, and he knew exactly what the problem was. He fixed it right away. The experience was really good. We got American Home Shield for about four years now. I’ve called them very often. But so far, they’re doing good.

Medallion Plumbing have been out twice. I’m sure the owner has some people that work with him but he came out. They showed up on time and it was very easy to schedule with them once they’ve been referred by AHS. We had something recently where we had an issue with one of the appliances. And when they sent me the person that was being scheduled, it was the vendor that we had a problem with. When I called American Home Shield and said I didn’t want that person coming, they said I could not choose and I didn’t have a choice with it. And they would still send that person out that I had a problem with.

I submitted a claim with AHS in the morning when I got up for work probably at 6 in the morning. They called me probably around 7 because they were trying to get somebody out the same day if they could, but no one was gonna be home. Some kind of switch broke in the unit upstairs in the attic and the technician they sent had the replacement switch in his car. He was very professional and friendly. He fixed the problem and was in and out fairly quickly. The experience with AHS has been great every time I've had an issue.

Our refrigerator died and we were covered under American Home Shield. Sears came and the service was good. However, it took a while to get the parts. Plus, the parts came in three installments. When the parts arrived, the tech came and took about three hours to fix my issue. Now, the appliance is working perfectly as it is supposed to.

Akamai Appliance came out and the guy’s name is Sid. He's a wonderful man. He’s always done a fantastic job for me. The most recent job he did was a 2-in-1. The microwave went out at the same time as the control panel for the stove. He was prompt and he diagnosed what part he needed for the microwave. He found that the part is no longer available and promptly told American Home Shield. They contacted me right away and said they would replace it because they couldn't fix it. They asked if I wanted a silver or a stainless steel one. I told them all the other appliances in the kitchen are white but they couldn't find a white one. Then they said they would compensate me for going and buying my own white one, having it delivered and installed. So I did that. I sent the receipts in and there may have been a form with it too.

American Home Shield sent another company for the same issue with my AC, and that company didn't do good, so they sent United Air Temp the next couple days. The tech from United Air Temp came out and he put on the part. He left it in the box, he put it on and then he left the case open on my AC. He connected some wires to it. A month later, my neighbor was in my backyard and he asked me why was my AC thing not closed up and why was it still in the box with the wires exposed. He said if it rained, the whole system could electrocute. So he covered up the thing, but he didn’t know about it being in a box.

Everything went well with my washer claim. I had to get a new washer and I would’ve liked to just get it through American Home Shield like I did the refrigerator instead of having to go out and buy it. But I did get reimbursed for what they said they were gonna reimburse me for. So, overall, the experience was fine. Everything went smoothly. I've had American Home Shield for two-years and I just recently started putting in claims. I renewed because it’s a great service and it saves money.

I signed for my home warranty with American Home Shield for past four years and I have only had a few minor claims. I got notice from them that my contract will expire on 2/11/2020 so I decided as they have gone up on my rate and I do not use their service, I will go and cancel my contract and not to renew it for another year. I took three hours talking to several of their department and they refused to cancel my contract. After three hours argument with them they decided to go ahead and cancel but they charged me $69.99 ADMIN FEE TO CANCEL. I ASKED WHY I SHOULD BE CHARGED THAT FEE. I WAS TOLD EITHER PAY THE FEE OR RENEW YOUR CONTRACT.

I have been with AHS for over 10 years. Usually their service is fine, except for plumbing issues. A recent experience has made me very frustrated. I opened a service request for broken bathroom exhaust fan in July '19. They assigned an electrician who didn't do anything and supposedly kept waiting for authorization approval from AHS which never came. After 3 months the service request was closed. When I tried to reopen it, I was told I have to pay the service fee again! Despite protests, I gave in and paid it. A new electrical contractor was assigned, who found that the previous electrician had removed the exhaust fan and so the case was transferred back to them. It's been almost a month and still no resolution.

Over two weeks have gone by since we experienced a significant water leak in our master bathroom. As a result of the damage, the flooring in our master bedroom is ripped up and we have a hole in the wall of our master bathroom. Access to the water leak had to be done by a tile expert. That, of course, was not covered by AHS. Now we wait. For how long? I can't get an answer to that question. When calling AHS you are rerouted to an offshore calling center. I am completely unable to understand the calling center workers. The deafening sound of other calls in the background along with the broken (at best) English of the call center worker makes communication near impossible. Our challenge...weighing the risks of being a homeowner without a home warranty policy vs. having a warranty policy in place but the commitment to service is nonexistent.

If you don't read anything else in this review, read this: Stay far away from this company!!! You have been warned. I bought my first home in 2003, and the sellers purchased a year home warranty which seems to be standard procedure when buying/selling a home. The company they chose was American Home Shield. It seemed like a really good deal, I mean who wouldn't want to save thousands on unexpected home repairs by paying a few hundred a year and a $45 service fee (that was their service fee at the time). I used them a couple of times for minor issues and was happy with the service so I decided to continue the service once the free year expired. I kept them for 4 or 5 more years until I realized what a rip off this company is.

I've had AHS for seven years and I had difficulty getting my dryer replaced. I ran into a whole bunch of glitches and it took over two months. And it was constant phone calls, back and forth, and I didn’t think I was gonna get it. I just thought they weren’t servicing at all. And finally, it was on a Thursday, they said they were gonna switch me to GE. And she switched it that day and it was delivered the next day. Once it was delivered and installed, I was very happy. But that was the only bad experience I’ve had with AHS, and I’ve called them several times over the years. They helped me with my garage door. I got a new water heater. They fixed my dryer, my washer, my doorbell even, the electricity on that.

I submitted a claim online with AHS and it worked out really well for me. Once the payment was finalized, I got an email pretty quickly with who was gonna be contacting me. So the service was speedy and good. They sent out a tech from Tripple J Appliance Repair to fix the refrigerator and my experience with him was excellent. He fixed it on the same day and he had the part that he needed in his vehicle. Since the repair, everything is nice and cold with my refrigerator.

I had two leaking toilets in my home. The internal working devices that were put in by the home builder were faulty after three years. MacLin Plumbing advised me ahead of time what the schedule was going to be. They were extremely pleasant and on time. The tech very promptly identified it and replaced the device that causes the flushing. Also, they were very efficient and returned two days prior to the estimated return time. Things are taken care of and I'm extremely happy. As a single woman, head of household, and living alone, Home Shield is an answer to a prayer.

I had a leak in the plumbing and so I did a claim with American Home Shield using the internet. The turnaround was quick in terms of having submitted the claim and getting somebody out to my place. That was probably the fastest I’ve ever experienced as far as calling in a warranty thing. And the gentleman that came out was very courteous. He told me that if I like the work he did and I would want to select their company to come out in the future, I cannot do that online. I would have to call American Home Shield and then request the company. And given how great of a job he did, not only explaining everything to me but letting me know exactly what he was doing, I look forward to doing it through the phone.

We’ve had some difficulty with the contractors in the past, but the recent ones have been okay. My stove kept dying and was having the same issue over and over again. I’ve had the assigned contractor out for probably 4 times and 3 of them have been sort of the same thing. My daughter is a cook and so she was trying to bake something, and the oven cuts off in the middle of it. She contacted me twice about it so I called AHS and said, “Hey, look. This is what's going on,” or I also went online.

My dryer wasn't drying well and my washing machine had a leak in it. I filed a claim online and the website is straightforward and easy to use. The gentleman from The Appliance Guy was very friendly and thorough. He did not have parts, so he had to order it. He followed up when the part came in, he came out the next day, and he got everything installed and fixed. It's been a big improvement since he was out. I'm very satisfied with the American Home Shield service. It's well-worth the money I spent on it for the house.

The claim on the water dispenser button where Appliance Solutions came out for went great. I submitted the claim online and the tech who was sent out was fantastic. He was super nice, very quick, and on time. He repaired it on the same day. Having American Home Shield makes things easier. If something is broken, you can just say, “Oh. Well, let’s get it fixed." Then, they come out and do it. Everything is great with this warranty company.

When I submitted a claim with AHS, the contractor called me on the same day. Then they came out the next day in between 1:00 and 3:00. But they got kind of tied up and didn't get there until about 4:00. They were professional and took care of everything. They also told us what we needed and gotten it back to AHS. The following day, they came back out and put it in. We let others know that AHS is efficient and on time. They say what they're gonna do and do it. And I never had to wait more than a day to get my services and two days was the max.

I closed our new home 3 months ago and we moved in last month. We had to rekey it and the request was submitted online. A contractor reached out to me in less than 24 hours and everything was done within 48 hours. The contractor from Realty Rekey was good and I was impressed and really happy with whatever he did. He was well deserved to be recommended by Home Shield. I also had a claim for another rental property for the dishwasher that had gone bad. We had to replace a sensor which closes the door and the repair was completed last week.

Everything went good with the claim where Ski Electronics and Home Appliance came out. The only thing was their appointment was a little far out, but other than that, they were very efficient. My refrigerator got fixed. Submitting the claim, which I did online, was very easy. And then I was called to confirm it. I got American Home Shield for security reasons and I've been with them for maybe a year now. My sister wanted to get it as well and she read all the reviews, and the reviews were horrible. So, I was like, "Maybe I should cancel," but then I said I would wait and see how it worked from here if I ever needed it. And then, when I needed it, it was nothing like the reviews.

I’m satisfied with American Home Shield. I made a phone call to them for a claim when my machine wasn’t draining, and I had an excellent experience with their rep. Their contractor also did an excellent job.

We’re new homeowners in this place, since September, and our thermostat fell off the wall. And in the process, some of the wires snapped. My wife is pretty handy, and she has installed thermostats in previous residences, but with the wires kind of falling apart, she was reluctant to even try that. So, we called American Home Shield, and they sent Crispy Air out. They came all the way from Phoenix to Green Valley, which is a pretty good drive, and those guys were great. This place had a very unique type of thermostat, and they had to go up on the roof and rewire the air conditioning and heating units to fit a more conventional thermostat. That would have taken me days, if not weeks, but they did that within an hour and had the thing running. They were very professional.

I did the claim online for my heating system and then when I asked for the contractor to come back the second time, I made a phone call to AHS. The gentleman said no problem and that they would get them out here. And the contractor came out the same morning. They were very courteous, and they identified the problem quickly, and then took care of it. There was an issue that the tech overlooked and he had to come back. I asked him to come back the next day, and again, they were courteous, went right out, and took care of it. It's a great company. The system has been working like a champ ever since. It went pretty well.

The stove was broken, so I called AHS. The guy came out, he ordered the part, and he came back and fixed it. His service was excellent. I've only had one problem with AHS. They sent out this weird company for my refrigerator, but that wasn't their fault. So they sent out someone else after I let them know that the people never came back. The AHS reps were fantastic. The only thing is if you don't call enough and ask for a technician, they reroute you to somebody in the Philippines, and that was difficult because it's difficult to understand them.

My water heater was not producing hot water, so I submitted a claim online to American Home Shield. Their website was easy and navigating through it was fine. They gave me a four-hour timeframe as to when to expect the contractor out. My husband said that MacLin Plumbing communicated very well. The technician was super professional. The issue was like a button and he diagnosed it in five minutes. He rectified the issue immediately, and we have not had any issues since then. The repair helped our living conditions because I couldn't take a shower without my hot water. I had to go to my neighbors.

It took less than five days for someone to come out after I submitted the claim for my dryer. It was pretty good and I was happy with it. There was a computer board that went out. Two Bald Guys, the contractor, was very professional and knowledgeable, and timely in the assessment. They had the parts they needed. The washing machine was beyond repair. Repairs would've exceeded the cost of a new one. Initially, there was some discrepancy with that. AHS wanted to just repair it but they said it was cheaper just to buy one than labor. I was very happy with not having to be involved with that. They took care of it and AHS let me know what was going on. It went smoothly. I'm much happier than my last company. I would recommend American Home Shield.

I went to American Home Shield's website to file a claim. The website works. They sent Precision to fix the garage door opener. It wasn’t opening. It would open a tiny gap and then stop. Precision was pretty professional and got things done quickly.

I have an older home, and I’m gonna have problems with it, so I figured I’d protect myself. It has, on the whole, been a good experience with American Home Shield. When two my light fixtures didn’t work, I dealt with both of them. I spoke with a live person and the interaction was great. They were very professional and very personable. Frasier Electric came out and did a great job.

When I saw the AHS ad online, I thought that it might be something to think about and signed up for it. I'm glad I did because I had to use it within six months. After I signed up, I called my daughter and I told her about it and she signed up too. They've always been courteous and expedient. My air conditioning claim went well. The gentleman came the first time and realized that it needed a new board because it was freezing up. He left and another gentleman came with the board and put it in. They were on time and had great professionalism. I also had claims for the oven and a sewage lift pump. I realize contractors have other clients, but on the lift pump, they were here in two hours. When I had another furnace problem, they were also here in about two hours. The other ones took a little longer, but AHS gave me the proper timeframe and the contractors were here within that timeframe. I'm very satisfied with AHS.

I found out that the water heater was broken on Thursday evening. It was leaking and we had to put a big container underneath it. I submitted a claim online to AHS, on my phone, and the next morning, I had a phone call from Heros Plumbing. They were able to get out that day and get it fixed, and that’s perfect. They were in and out within an hour. The guy was excellent. He was professional and was really nice. I have dogs, and that’s always a scary situation, but my dogs loved him. It means he’s a dog person. It’s just little things like that mean a lot.

Whenever I need a repair, I call American Home Shield and I don't have to worry about finding a repairman. Also, if the repairing job isn't to my satisfaction, I call them and they take care of it. So, I've been with them for about 6 years now. Ray Stovall Plumbing came out for my leaking faucets and they already repaired 2 of the 3. The plumber tried to repair the third one twice but it wasn't working out. Once they saw that they couldn't repair it, they ended up replacing the whole thing.

The technician was very knowledgeable and told us all about our refrigerator. We had bought the house, and they had moved all the manuals with them, and so, he showed us things on the fridge we didn’t even know we had. My husband would say he was very competent. He knew what was wrong. American Home Shield was given to us by the seller of the home when we bought the home. It was already listed on the contract that we would have it. The process of a submitting a claim was fine.

The contractor came out a week or two before. My heater seemed to have an intermittent issue and the same gentleman who came back was a very nice young man. He cleaned the sensor and it seems to be the issue originally and then, the heater stopped working over the weekend. The house got down to a very cold temperature over the weekend and I put in a claim on Monday to have them come back and take a look.

When I bought this house in 2017, they already have American Home Shield so I just continued that premium. It's like I inherited it. I went shopping and still, it's cheaper. In fact, I have another home warranty and it is about to expire so they want me to renew. But it's more expensive than American Home Shield. They have the same coverage, so I'd rather stay with American Home Shield. But right now, I'm not happy with American Home Shield.

I only had to use them one time, but I was really pleased with the service. So when it was time to reup, I reupped. They were timely. I started noticing a gas smell by my dryer, so I called the gas company, and there was no shutoff. It was in the middle of January and it was gonna be 17 degrees, and they shut off my gas and I had no heat over night. I called American Home Shield as soon as the gas company left here. They got me hooked up with this company that could get to me the next morning, which they have 24 hours to respond. But they actually responded and got me an appointment and were here at 9 the next morning. They fixed it. I also reported a couple of plumbing issues along with that, and they fixed those too. So I got more work for my dollar because they sent a plumbing company while I’ve got this little drip and my toilet keeps recycling. They were able to repair the faucet too. So I’m very happy.

The claims for my refrigerator's ice maker and the dryer part of my washer-dryer both went rather well. I was very pleased with D&D. The only delay was on getting the parts, which AHS had to order. The ice maker took about 2 weeks to repair. It was over the holiday so it took a little longer. For the dryer, it took about a week to get the belt and about nine days to get the repair completed.

When we had to have a garbage disposal replaced, AHS sent Advanced Appliance Service. They are a wonderful firm and always ask for them. We’ve been using AHS for years and have been very pleased. They provide good workmen to come and have been easy to work with.

Our gas heater was not working and I submitted this claim through the phone because I wanted to request the same company that worked on it previously. American Home Shield answered the phone right away and the rep I spoke with did a good job of doing what I needed. They called me over the phone regarding the info about the contractors and then they verified it with an email. The contractor did great and fixed the problem. The heater has been working perfectly since then.

I got tired of Select Home Warranty and had to find somebody new, and I’m glad I did. I switched to American Home Shield and I've had an account with them for six months now. When I went on vacation and came back, the pool filter wasn’t coming on. Apparently, there was a power box in my house that I didn’t know of. So, when I called American Home Shield for electricians, the tech from AAA Heating & Air came out and he was fantastic. From the time I called American Home Shield to the time he finished up, it was good to go.

The handle on the shower, which you turn on and off, was plugged up. So, the hot water had very little pressure. We called American Home Shield to submit a claim and they sent someone out. The contractor came and was very efficient. He looked at one part, went and got one part, then he had to try to get another one at his truck. He did the job. We talked a little bit, and then he left. Since then, the shower has been working good.

When my freezer wasn’t freezing up, I cleaned it at its drawer and put it back, but it just kept doing it. I called AHS and they sent Swift Electric out. The tech said the seal around the door and one of the slides needed to be replaced. When the parts came in, he came out and fixed it.

I went online and submitted a claim to American Home Shield for a broken garage door spring. Their website seemed good. They gave me a forecasted time and date that their contractor would be at the job. Magic City Door came out to service it and they were excellent. The garage door has been working perfectly since then. My experience with American Home Shield has been good, so far, I would recommend though that they look at why they don’t cover minor roof leaks in their policy.

There was water leaking underneath the sink in the house. It had been happening for about 3 days before I submitted a claim on a Friday. A contractor from Rapp’s Heating and AC was sent out on Monday. He came with another worker who might have been a family member. My daughter was the only one at home since I was with my wife over at the hospital and she got nervous as there were 2 men, so then the guy sent the board back out. In the end, everything got taken care of and the quality of work was good.

The plumber Water Control Plumbing came out and took care of my issue. He was awesome. He explained to me why everything happened the way it happened and how exactly he fixed everything. He was also telling me things I needed to do. I've had Home Shield for over a year now and I like them. They take care of everything right away and they haven't given me any issues.

American Home Shield should listen to their customers a little more about the quality of their vendors. I filed a claim with them and the plumber that came was not good at all. He made me uncomfortable and he didn't fix the issue the first time. I expressed my concerns with AHS. They told me that my choices were to cancel the claim completely, file a new claim with a new plumber and pay another $100 or have this plumber come back to my house. But I didn't like him and I didn't want him back in my house.

I have a one-story house but it’s kinda large and I have two furnaces in it. I have one furnace for the basement and one furnace for the first floor, and both furnaces went out at the time. I called AHS and an answering service person answered the phone. I couldn’t talk to anybody and the answering service said that somebody was supposed to call me the next day to follow up to see what’s going on, but nobody did. So, I called back again and talked to someone. They called East Ohio Furnace Company and when the techs came over, they immediately fixed the lower level furnace. So that gave me some heat but the heat didn’t come upstairs to the first floor.

American Home Shield is good. I have a friend that deals with home warranty companies and that's who she likes to go through too. We requested MSC Plumbing for a clogged toilet and sink because they've already come out for another issue and they did better than the first person American Home Shield sent. The plumber is more thorough than the other ones. The other ones did not fix the first issue so we ended up having to have somebody else come out and American Home Shield listened to why I wanted MSC instead of the other place.

Fick’s Mechanical came out to fix my boiler. The wires were loose and they just had to connect them. The service guy was very nice. And as of today, the boiler's still working beautifully. I’m very satisfied with American Home Shield.

We had problems with certain call fees. One company never even got here, and AHS had already charge me for it. That was the only thing is they charged before they even actually came out. And it took them a while to get that straighten out, but they did. I'm always happy with my American Home Shield. Recently Cal Home Construction came out and everything went just fine. The contractor showed us everything he was doing and did a good job.

The garage door was not opening by the code. I called American Home Shield and I went through the call center. The contractors came in and they fixed the code problem. It just took hardly for them to be like 10 minutes. They did a very good job. I still got the problem like a ghost door though. It just keeps on opening sometimes, randomly, in the middle of the night. I called the garage door company about three times, just to verify what could be the reason but I did not get any reply from them. They did not pick up the phone.

We received this home warranty when we purchased our house. Unfortunately, two months later and with our hot water tank breaking, I contacted AHS to schedule an appointment and was extremely disappointed to discover that 2 of the 3 approved plumbers have 1-star Yelp reviews with the vast majority of reviews stating that they too were AHS customers and had a terrible experience. The third plumber had a 3-star average but people were only satisfied with small work (clogged drain) and exceedingly unhappy with service on big projects (new hot water heater). I have black gunk coming out of my faucet, I don't have time to wait around for multiple plumbers who may or may not show up to only possibly fix the issue! What a racket. I'm telling all my friends to never use AHS.

We were happy with American Home Shield's service. They did a good job with our electric issue. It was silly on our part. Apparently, it was a breaker issue. The tech from Wirenuts Professional Electrical Service that came out flipped the breaker and it worked. We spent $100 for nothing, but he did great.

They were easy to work with. Their website is quite easy to navigate when I submit my claim online. I had an HVAC unit that needed to be fixed and the Accent folks came out, and they were great. So now, it's fixed.

The dryer needed to be repaired as it was not heating. I called on the phone and Direct Source was sent out. They did excellent work and everything has been operating well so I haven't called back.

The first contractor that was sent out by American Home Shield told my husband that there was no problem with the compressor. It was the capacitor. Then, he had to order the parts, which was on a Friday and we thought we would hear from him. We heard from AHS first with a voicemail saying that they a report from the contractor saying that our claim would be denied because there was an unauthorized part put on at some other time which was why we needed a new compressor. We were floored because we didn't think we needed a new compressor because that's not what the guy told my husband at all. He said the opposite. We were also surprised because any repair would have been done going through American Home Shield, so we thought that was strange.

The dishwasher was not draining so I filed a claim online. The website seemed pretty easy to use. I was told somebody would call me within 24 hours. And I was given a two-hour window, but they called ahead of time. Appliance Care came out and found the problem. They fixed it pretty quickly and did a good job. Everything went smoothly. It’s nice having the dishwasher working again, so it helps. I'm very satisfied.

Our dishwasher claim went well except that we were suddenly told that the dishwasher would be delivered the next day and that an appointment had been set up. We both had to work and had to cancel. Other than that, it has been a smooth process. Every contractor that has come out so far has been very nice and I would highly recommend them. AHS has done a great job and helped us out a lot. We didn’t know about them until two years ago when we bought the house and the Realtor gave it to us as a gift. We have renewed it ever since.