American Home Shield Reviews

I had a few outlets that stopped working and I tried to reset the breaker but it wasn’t getting it back on line. I wanted help to get it restored so I filed a claim and someone from Electrical Service Professionals was sent out. The electrician was very professional and seemed to be very knowledgeable. He got the issue resolved quickly. Also, he kept me informed throughout on what happened, which I found very helpful. He said there was a loose wiring on one of the switches, close to that area, so he had to go into the wall and tighten it and that fixed it. It’s been great since then and I was really satisfied with the service that I received.

My dishwasher would not drain and it was just filling up and the water was staying there. We thought that maybe there was a clog so we took the little filter thing out, and we put it back in, and it still wouldn’t drain. So, I went online to file the claim and then somebody sent me a text and let me know when to expect the contractor out. Quality Appliance Solutions fixed the problem and we had great interactions. We also don’t have any more problems. I've had my AHS contract for 3 years already and I've referred 3 people since I got it.

I like the security that I feel that American Home Shield has my back if anything was to go wrong, which there are a lot of potentials here in this older home. I’m in my third year with them and the quality against its cost has been good. They replaced my dishwasher a couple of years ago without much hesitation when it was needed. As long as the annual price stays at a comparable price, I’ll be very happy. I had a leaky pipe under the sink and the claim went fine but I would have liked a call ahead on the first go-around coming out because my husband was in the shower when they knocked on the door and they left, and we had to reschedule. They came back out the next day so it wasn’t a huge issue. They also gave us an hour window, so whether they were coming right at 9:00 or at 10:00 in the morning was the big difference. The pipe was rusting in a way and they had to cut it and put a new plastic pipe on.

We've been with American Home Shield for about eight years and have been very pleased with the contractors. However, when my husband called our most recent claim in, AHS sent somebody out but it wasn't covered. The contractor came out, charged us $75 and told us that we were not covered. We had to pay for the repair out of pocket. AHS needs to tell you what's covered and what’s not before they send somebody out.

The customer service representatives over the phone were good when I called for my furnace that wasn’t working. I was sent a text message within 30 minutes that gave the time when the tech would arrive. I like that and it gives me a heads up. AirMax Heating and Cooling was the assigned contractor and the tech called to say how far out he was. He was very professional. He had to come twice ‘cause the first time he came, what he did didn’t work. When he came back out again, put on a part, and then I had to have a new thermostat. My heat’s coming on now, so that’s great.

We had a heating claim where J&J Mechanical came out and they were great. The tech was right on time, came right in, got to work, fixed the problem, and explained everything he did. The unit was in the attic so he had to go up in there and because he knew it was for my son, he took pictures of what he fixed and brought the pictures down and showed me. He was very good. We got American Home Shield when my husband bought the house and have had it for 4 months now. We're still in the processing stage of buying a house, and we told our realtor that we wanted American Home Shield when they got as far as paying for a home warranty.

BB Lewis went to fix the water flow in the master bathroom. I made the claim at American Home Shield online and the tech came within a couple of days. Everything seems to be working well now.

When I moved into the house, the faucet leaked constantly and you couldn’t turn it off. I was losing quite a lot of water so, the contractor had to fix it so that it wouldn’t leak. I was given the name of the company, American Home Shield and I called their number. At first, I had a lot of trouble because something had gone wrong. American Home Shield didn’t receive the money that the real estate company was supposed to send them so, it was a big hassle. I got that straightened out and then, AHS called the plumbing company. The plumber showed up and fixed it but it took them a while to get the right part to fix it, so he had to come back. Getting the money to AHS from the real estate company was a little bit difficult but other than that, the experience was okay. They got the job done, which was what I needed.

911 Locksmith Services come out to rekey our locks. It was a new home purchase, but all the locks were different, and we wanted them all to be the same. The guy was quiet, and he did his job. He was excellent. I got the six keys, which was all we needed. He also replaced the lock on the gate, which had a lock and he couldn't make it work. So, he went all the way back to his office, picked up a new lock, brought it back and fixed it. I was just so impressed with his competence. I also had an oven experience where Dill Appliance came out to check it out and the tech determined that it was too old. When he called the factory, there were no parts. So he determined that we had to replace it.

The dryer wouldn't heat up and there were some other issues with the roller. Jeff's Appliance came out, diagnosed the issue, ordered the parts, and then came back. Communication was good and they were easy to deal with. The issue was resolved and everything was fantastic. I've renewed my policy and keeping it is convenient.

AHS sent A Water Solutions and they were the first few contractors that I had here. They were pretty good. They came right in and said, “We’ll fix it,” and they did. They put in a new water heater and everything was fine. And when the garage door didn’t work AHS sent someone and he was quick. The first claim was done over the phone, and then the second one I did online. That was really convenient. It’s easy for me to get online and go through the steps and it’s done.

Everything went very well with my heating claim. The man who came was very clean, extremely knowledgeable and quite professional. He was also very efficient with my time and his. He knew exactly what the problem was and diagnosed it quickly. Moreover, he replaced the part quickly and I had heat within an hour of him being here. He made sure that everything worked before he left. This was probably the best service that I’ve had from AHS. Sometimes, they’ll send people out who aren’t as efficient, professional and courteous, but this contractor was perfect.

AHS sent Loyalty Home Services to fix a faucet that wasn’t working properly. I had two faucet handles. One was leaking and one I couldn’t turn at all. And then they did something with one of the toilets. I didn’t have any problems with anybody or anything. It went beautifully. I love it. The contractor was very informative. I’m not used to living in a condo and I had told him that I was gonna try to turn off the water myself and maybe take the faucet off but I realized that in a condo like mine, you cannot turn your water off underneath the sink, and he was explaining to me why. He had to go down to his truck to get another part, but he was right back up and everything went fine.

AHS's online claims process is relatively easy, but sometimes, the options aren’t always exactly what you need to choose. You have to submit the claim, call them and tell them what’s going on. On a Friday morning, I found out about a clogged sewer system. I put the claim in with AHS and the first company called me to set the schedule up, but they couldn’t get out there until Monday, which was not acceptable. I called AHS back and they called somebody else and got it resolved. Whitney Holdings came out and took care of the issue. It was a relatively easy fix. It was just a matter of having somebody available to take care of it that day

American Home Shield sent Kelly Brother’s Electric for our claim on the dryer. I ended up melting a three-phase plug that the dryer goes into. And the plug got stuck in there and it wasn’t good, and so I had to call an electrician to fix that. Luckily, he had the part on the truck and he swapped it out. And so then, it worked again. I said, “Okay, fine. Don’t need a new dryer, just need the plug.” The contractor was fine.

I recently had the lock to my home rekeyed and everything went perfect. The tech came out on the same day and he gave us the amount that the service comes with, and then we purchased an extra one.

I did the claim online and the website was very user-friendly. I got an email, and then I got a call right after that. The valve in my water heater was leaking, and the tech that came for it was fine. But I decided to sell my home and I had an inspection, and there’s a couple of other things wrong with it. I wish they would’ve said something while they were here ‘cause now I have to pay for another service call.

I had a toilet issue, where the handle broke, and I called to put the request in for the service. They automatically charge your card on file for the visit. And then a man called within an hour. When the contractor came out, it was very quick and professional. It went fine. But over the year, we’ve had some claims made where they did not cover the full replacement of an item, and that should be explained better. You still have to come out of pocket for cost. They wait too long to replace items versus repair items. They repaired something for me for five times before they finally replaced it, which was a lot of waste of time and money.

I had AHS for two years then I cancelled for a few months because I thought I didn't need the warranty. But then, I got really worried without having it and felt protected with it, so I decided it was worth the cost to bring it back. Recently, I had an electrical issue and they sent out the techs from MaeDae Electric. When they came out here, they were pretty prompt and fixed the issue. However, the ceiling fan that they fixed in my guest room stopped working completely after they worked on it. I tried contacting them and they told me to contact American Home Shield. It's been a week and half since they came out and I haven't been able to get a hold of American Home Shield.

My daughter would see water bubbles in her bathroom if I were to shower in my bathroom. What made it worse was she used the bathroom and it stopped up completely and wouldn’t go down. Nothing was working. It ended up being my septic tank switch got flicked, and I didn’t know anything about it. All the tech did was, seeing that it was blocking up, tick the switch back on. He was prompt and he went through all the checks, and he said he was sure that was the only thing. Then he flushed the toilets and told me to come in the showers to ensure that nothing was still blocking it. He stayed ‘til that got done, and everything has been fine since.

I've had Home Shield since last summer. I called up them up when I was having trouble with the ice maker and talked to somebody live. The company that came out, Gulfstar Services, Inc, did a good job. They were great and there were no issues with them at all. The ice maker has been excellent since.

I looked at the reviews and the reviews for AHS were pretty good. So, I signed up with them and I have them since October of last year. Recently, I had multiple issues with my heating and AHS assigned All South Air Systems to come out. The process went pretty smoothly and the guy told me to call him if anything was wrong and he'd comeback. That was exactly what he did and everything was resolved over a span of three days.

Two guys from Moreno Plumbing showed up for my plumbing issue and they’re very prepared and personable. They explained everything that they were doing and I’m not an easy person to deal with ‘cause I’m always asking questions but they were very patient. They made sure the problem was fixed and they also told me that if anything happens within the next 24 to 48 hours, then I could let them know so they would come right back out. That’s the second time I’ve dealt with the same people from Moreno Plumbing and they’re very nice people.

I had problems with my radiator, problems with my boiler and several things with American Home Shield. They fixed everything but they didn't check all the radiators. I had to pay somebody again yesterday to come and fix it. I shouldn't have to pay for jobs individually. But that's what I'm doing. I called the company itself. They told me it would cost me $148 for them to come back out here and look at a radiator. And that was the same company that AHS covered. I thought they would be nice enough to come back out here and look at it on their own because they want my business. But they told me no. They said, "Before we even come in your house, it's $148." So they were telling if there was something wrong with the radiator it would cost me $300. So what am I paying American Home Shield for?

I filed a claim to American Home Shield on a Saturday or Sunday for an issue with a refrigerator. And then, A&R Services contacted me and said they couldn’t come out Monday, so they came out that Tuesday and everything was repaired the same day. The younger guy was very nice, professional and courteous. But the older guy might be ready to retire. He left a few pieces of trash like it didn’t matter to him and it’s around the holidays. Granted there was a lot of stuff in the house, not to mention the refrigerator broke, so I was using a college dorm refrigerator for everything that I couldn’t. And I did have a deep freezer. But I’m also working on something and he just sat right where I was seating because he had to figure out something. I don’t know if I could come in someone’s home and do that.

My garbage disposal wouldn’t work and I filed a claim online with AHS. The contractor they sent was good. But with the most recent one, Russell Electric, it hasn’t been a good experience. It’s the third time I had them come out here for a bathroom fan, and the people that come out are not nice and are very abrupt. I’ve never liked the electrician that they use.

Our hot water heater was broken. It was leaking from the heater itself. Thankfully, all the water is in the pan. B-N-K Plumbing came out and everything went well. The plumber was great and friendly. We needed to get a new water heater and it ended up taking a week. We also had someone from Sears come out for the washer and dryer, and the stove. That claim went fine too, although it would have been nice if they replaced the washer and dryer because they’re 20 years old and on their last legs. But they did their job fine. It just took a lot longer.

Handy Randy was really good, very knowledgeable. Randy himself came out here after American Home Shield sent another company that said they couldn't work on our type of refrigerator. They should’ve asked for our model number and that would have told them. The other tech said he couldn't work on a closed refrigeration unit. So, I was very unhappy because it's very hard to deal without a refrigerator and we had spoiled food, and the house smelled terrible. We had been out of town. This was a disaster for us so I called American Home Shield and said, "We need somebody here quickly." Within two days, Handy Randy came, and within an hour, he had it fixed. It's working perfectly now.

The contractor came and saw two appliances, my dishwasher and my washing machine. This is their third visit for the dishwasher, which was stuck on one cycle and the entire circuit board was replaced. Not too long after they did it, it went back to being stuck on one cycle and the washer was not getting water. There was something inside the washing machine keeping that from happening, but he had the part and fixed it quickly.

I've been with American Home Shield for two and a half years, and I normally submit claims to them over the phone. I like that they get someone out quickly most of the time and we know what the cost is gonna be upfront. We’ve had to call them three or four times and so far, they've been good. Everything went well about my claim with Oak Valley Appliance. My husband mainly dealt with them when they came and he said that they did a very good job. We didn’t have to call them back.

I've been with AHS for three months now and I was referred to them by my realtor. Recently, I had a plumbing issue with the garbage disposal where there was a leak. I called in a claim and once I told them the issue, AHS linked me up with High Priority Plumbing & Service, Inc.. And the tech came out the next day which was pretty quick. It was around the holidays, too, so that was good. Once he saw what the issue was, he fixed it. I think he had seen that kind of issue before and he was gone in about an hour or so. So far, I haven't had any issue, so he fixed the problem.

American Home Shield reimbursed me for the service call and apologized. Everything is good.

The furnace wasn't heating. It wasn't working and I reported the claim online at 5:00 in the morning. Then I called at 9:00. Applied Air already had the paperwork and they came at 11:00. So that was super fast. The technician was on time too. He was young but very professional. It was great working with him. He had the motor he had to replace on hand so he switched it and the furnace was working in half an hour.

Everything I’ve had to call American Home Shield for has been taken care of and I have no problems. The last thing that I had done was have my washing machine checked. It would fill with water and then wouldn’t rotate or turn off. It wouldn’t do anything. We had to unplug it. Affordable Appliance Repair came out and the guy had to replace a pump. But he didn’t have one and had he to order it. He explained that it was gonna take him a couple of days. It took about six days and the washing machine is fine now.

We just bought a house and we had the house inspected, and the dishwasher worked fine. But we had all the floors refinished, and the oak floors totally refinished. First time we ran the dish machine we found out there was a flood all over the kitchen floor. It warped the brand new floors that we put in. We called AHS and a young lady answered and was very good. They sent Basic Appliance Repair.

I had an issue with a logic board that was in my furnace and it happened over a weekend, so it took much time. But it was within 48 hours from when I submitted the claim online. The contractor was very professional and respectful, to the extent of wearing those little kind of bootie things that go over the work boots to keep from soiling your floor. Since the repair, the logic board is working, which is the most important thing and it still is, so we’re in a good spot. I'm very satisfied. I'm gonna be renewing my annual policy with AHS and potentially adding additional coverage. I’m very happy with the level of coverage and the speedy response to help resolve the issue.

Someone comes out to my home fast when I submit claims. It’s usually within a couple days. There was a stoppage and instant hot water, and Thomas Brothers was sent out. I had a professional and very nice interaction with the guy and he had to come back twice ‘cause he had to order the instant hot water. So, once that came in, he was in and out within a couple hours. I appreciate the promptness of the contractors, and American Home Shield just seem to really care and they take care of their customers.

Samsung 9600 washer broke. 45 days and 4 service calls from THREE different AHS repair companies they tell me it’s a manufacturer's defect and not covered. REALLY I would have just bought a new machine. I called Samsung even though it was 6 months out of warranty. They agreed to fix it free. Took the man 10 minutes and it’s fixed. Call AHS to get my $75 back and was told no. Never had an issue before but this was total incompetence on their part. I’m very dissatisfied with AHS. Shame on them. The part that fixed it cost $125. Unreal.

In early December we submitted a service claim for our dishwasher. On Dec. 31 a technician came to our house and stated it was toast and needed to just be replaced but he was required to submit a full report and repair costs to AHS. We called AHS on 1/3 since we had not heard anything. They promised a update before 1/6. We didn't hear anything again so we called on 1/7. They had messed up and had not submitted the claims. So again on 1/10 we called again because we had not been updated. They said they approved a repair and that parts would arrive to the repair tech by 1/13 and they promised to give us a call by then. Again -NO CALL.

Wanted to get an update on the status of my dishwasher repair and found out they never sent an email to get approval for my repair 1 week later. They then guaranteed they would call me in 2 days to give me an update. 5 days later no phone call and after sitting on hold for 30 minutes, guaranteed again they would give me a call within 4 days to let me know if the part required was coming. 6 days later, still no call. After another round of sitting on hold, found out they never ordered the part and still don't have an estimated time of when the part is going to be fixed. We're almost a month into the ordeal and have no idea when it will be resolved.

My Air conditioning unit stopped working. I PAID the $100.00 fee for their repair service to come out 2 weeks later. The tech told me it would cost ME $1000.00 to recharge the unit and Home Shield would only pay $100.00 of the $1000.00 and it would be @300.00 to repair the unit. I told them I could get it recharged for about @300.00 so just do the repair and I'll take care of the rest. They said no they cant do that which is fine. I told American Home shield to just pay me the $300.00 plus the $100.00 for the recharge and I'll do the repair with a reputable A.C Company. They offered me $100.00. The same $100.00 I already paid them for their Tech to come and tell me they won't fix it unless I pay the $1000.00. What a SCAM. I had my A.C. repaired and recharged myself for $300.00. And haven't received a penny after they left without AC and heat for two weeks.

I had a leak in my bathroom and I called Home Shield because I wanted Lexus Plumbing to come out. They solved the problem. I've had such success with them. When we find a good contractor, I kinda have to call my claim in. Sometimes that can take over an hour. But calling in the claim is the kind of thing where I need confirmation that I'm going to get who I need. I've been with Home Shield for so long that I know what I'm gonna get. I was a little surprised by the water heater cost. But I've heard that that wasn't their strength. So I ended up pretty much having to buy a new water heater. But on the other hand, the air conditioning part is kinda why I got involved anyway, because they have been able to fix my air conditioner to keep them working. And that's important when you have an older house.

Filing the claim for my kitchen faucet was straightforward and easy. It wasn't working correctly. It was like there was too much pressure and it just busted. A plumber came out to look at it, but he did not properly explain things to me. He said that he'll submit the claim and then AHS is gonna replace the sink. I called back because it was denied and found out that he told AHS that to make the faucet break like that, it had to be blunt force. I said that was absolutely not true.

I was out of hot water for about four days, and when I placed the initial call AHS got somebody out to me right away, within 24 hours. So that was good. And it’s wintertime here, so I appreciated that. And then I have an experience with another property wherein a microwave doesn't work. It was American Home Shield that initially replaced it for me. But you can’t tell its serial number or model number or what make it is. So that one wasn’t replaced because nobody could ever tell me what the said details. The person that they had dispatched to fix it couldn’t tell, either. So now, for me to replace that, I have to make another call to American Home Shield and pay them. But overall AHS is definitely good to have. I would recommend them.

The claim I filed with American Home Shield for the heating went perfectly. It was a bad thermostat that somebody installed since we just redid the home. The gentleman from Perry Mechanical who came out was right on time. He did everything he needed to do, diagnosed it immediately and definitely took care of every question I had. He explained everything that happened there and showed me visually as well. So far, they've exceeded my expectations.

I've been with AHS for over 10 years. It’s a nice company and very convenient, so we've picked the same one. For my plumbing issue, the contractor they sent came on time, fixed the things I needed, cleaned up and left.

The water heater was no longer making the water hot. A-English came out, diagnosed it and fixed it. The technician was very informative and patient with me. And he got it going for a couple of days until he could get the heater, but he said it probably wouldn’t last, and it didn’t. But the water was getting warm. It just wasn’t getting hot anymore. He said that was what would happen, and he tried to get the heater as quickly as possible, and he did. With the new unit, so far, so good. It’s left on warm, which means we have to run it a little bit longer before it gets hot. But that’s actually the safer part. It was what they recommended -- to stay on warm.

When I make a claim, I call in, telling them what the problem is, and then they assign me someone. The company that they assign me to calls me and accepts my claim for them to come out and look at my issue. The first time I had to have someone come out for my AC was not a very good one. The guy packed up and walked off because he had been here for two hours and couldn't give my husband an answer as to what the problem was, and he was continuously on his phone. I called and reported that and told American Home Shield that I never wanted to see them again. My husband has had their protection plan for a long time already, and when we got married, he suggested that we do it for our other home. I was then reluctant to do it, and so you could imagine the taste in my mouth after that first guy who came out.

My heater went out and Home Shield sent Greenway who was prompt in getting out the same day. But the follow-up left something to be desired because it turned out to be a breaker issue. They removed the breaker and said they would get back with me regarding setting up an electrician to replace the breaker. Two weeks went by, I've never heard from them. The heater went out again last week but I didn't bother calling Home Shield. I called an electrician and had it replaced.

The customer service rep I spoke with when I filed a claim was very good and Island Breeze came out the next day to replace a part in my furnace. The contractor seemed to be very competent. It took him a week to get the part and everything’s working fine now. It was a pleasant surprise after my last experience with AHS. Six years ago, my dryer broke and it took them five weeks to come to the conclusion that they couldn’t fix it, and they sent the same guy out here three times to come to that conclusion. In addition to that, during the course of those five weeks, their customer representatives lied to me. They said that they hadn’t heard from the contractor. I talked to the contractor directly and he told me that he called them repeatedly and he had been told that they couldn’t get the part.

A month ago, I had a plumbing issue and the guy from A&B Plumbing and Home Services came out, did what he was supposed to do, and he was in and out in 30 minutes. I was surprised because I thought it would be longer than that. He explained to me something about the pipes and a piece came off, and he replaced that piece. He said when it was put in, they had it that way because it was one of the older models that they don’t use, and the new one doesn’t do that. We've had different contractors come out a couple times, but not for the same issue. Overall, American Home Shield is good. Their claims process is easy and quick, and I’m glad I got it.

We’ve had two claims on the dish machine that was great and American Home Shield handled it. But back in July, we experienced a leak and they sent out multiple plumbers. They didn’t like the first plumber’s assessment and sent out a second one. We didn’t have a choice in that. And then when that assessment came back, American Home Shield’s position was that the allotted funds had already been used by them sending out multiple plumbers.

Shenandoah Appliance Plumbing & Electric have absolutely been awesome. They’ve responded immediately and they’ve been able to schedule within 24 hours whenever I talked to them. As a matter of fact, the last time they called me, I asked if they could come that day and they said, "Yes, we’ll be there.” They’ve been awesome. The tech came out, did what he could, got a part and fixed it. We just moved into this house and I've only had American Home Shield for a month. Their claims process was easy. It was all online. But every time I’ve tried to call customer service, I’d get the runaround. I either get ported to a number that doesn’t go anywhere and it rings and rings and it eventually hangs up on me, or I get told that I have to wait and I’ll get a call in three days. It has been disappointing. So far, the appliance has been fixed, but I also did the rekey service over a month ago now, and I’ve been waiting for my reimbursement since then.

When Keith Powell Heating and Cooling came out, it went fine and we were very pleased with the technician. They made contact and said when they were gonna be here, then they were here when they said they were gonna be here. The tech had to order a part and he said that it should take X amount of time to order it and that they would be back in touch with us as soon as the part came in, in which they were. Then he came out and reinstalled it. The process took a matter of a few days and it was not long. I was very satisfied with the timeframe because we weren't without heat. We had another means of heat and we used electric heat. But it would have been a different issue if we would have been without heat to have to wait a couple of days.

I like not having to pay full price for things. I got American Home Shield about two years ago when my house was turning six and a half. I figured I’d just cover myself thinking the builder used the most inexpensive appliances. One time, I had a garage door guy here but he refused to fix the garage door because he said it was an electrical problem. My husband was a journeyman wireman before he retired, and he told the guy that it was not the GFI but he didn’t believe him, he refused to do anything. So, we brought the electrician out just to prove that it wasn’t the GFI and it was the garage door opener. Then the garage door guy had to come back again and said, “You need a new garage door.” And they left again, and came back. They were back-and-forth.

Water was backing up and Water Control Plumbing came out the next day. They did one of the pipes that was connected in two kitchen drains. The plumber routed it out on the basement. They were a good company. They came out quick enough and solved the problem that quick. It was the first time I've used them, but they were right on. They did a great job. American Home Shield has been great too and I've had them for about three years.

Serenity Appliances was very nice. They did really well the first time and they fixed one part of the problem. When the tech had the other needed part and came out, it was the wrong color. He had to order them again since it wasn’t a match. So, that was two more weeks we had to wait, and then the part came in, and we missed several calls. We had a lot of traveling to do and I just don’t think that we could ever get on the same page as far getting them to our home when we were here. They figured it wasn’t gonna happen, and it never did, so they never fixed the whole thing. They closed the account and we had to get Sears to come out. When they came out, they had the part in their truck already, and they fixed it right then.

The heating system was not working properly so I submitted a claim to American Home Shield. The first time I called, someone came out and looked. They told me that there was a part that I had to pay for and that they were gonna call me back and give me the amount. They never called back. They never did anything at all. I had to call American Home Shield several times for them to call the first company. And after the fourth phone call, American Home Shield finally decided to give me a second opinion and send someone else out. And the last person they sent out, who was from AA Dependable Appliance Service, was on time and did a wonderful job. He fixed the issue and everything was perfect.

I called in a claim to American Home Shield and I had great interaction with the rep I talked with. She was very polite, very nice, and she answered all my questions. And then, somebody sent me a text and email as to when the contractors were coming. Workman Heating and Air came over and fixed my dryer. They were wonderful. Everything has been working fine since they came out. I’ve had American Home Shield for three years and I’ve had nothing but great results. I’m an insurance agent and we do American Home Shield through Safeco Insurance company. Before I sell it to my customers, I tried it out first and I’ve had it ever since.

The customer service of American Home Shield is really good and they're really prompt in helping and getting the calls out so that the people can call as soon as they can. And the company that came out for my claim was out a couple of times and they were able to correct the problem, so I have no complaints.

I have insurance on both of my first home, which I already sold, and my current home at the same time. I've been with American Home Shield for going on 20 years already, which is a long time. I have recommended them to friends and some of them have actually got the service too. But sometimes, the Home Shield people working as the operators have a communication problem and it's hard to understand them. Their English is not that good, so that can be a challenge. Also, they sometimes may not have a sense of urgency when I have a major problem at home, especially when it’s hard to get people out. It's sometimes frustrating when dealing with them. But overall, I’m not disappointed with them and I can deal with what’s going on so I would still recommend them to someone.

When I was having a leaking situation from the toilet, the contractor ultimately checked it out. The issue was a loose bolt and it was just a matter of tightening it. They were able to resolve the problem quickly and we haven't experienced any issue with it since they came. Moreover, they came on time and were quick. They also called before they came as was promised. The little bit of a heads up was helpful because I have dogs. If I were to call another repair person, it could be a lot more cost versus paying a service fee, which was why we renewed with AHS. Another reason is just knowing that I could schedule something either by phone or online and know that within a relatively short period of time, the issue could be addressed by a provider.

We had an issue with a furnace earlier in the year, and that was mostly out of my pocket. I wish there was a broader range of what's covered. When American Home Shield says the furnace, they just mean the actual furnace itself. We had a lot of piping that had to be replaced, and none of that was covered. I was out $1,500, and the furnace was only about $600. That was a little disappointing. Recently Mr. Clean Drain Plumbing had to replace the wax seal on a toilet upstairs in our house. The tech was very professional and helpful, and there are no more leaks now.

I only submit claims over the phone and I haven’t had any issues with the Home Shield representatives so far. There was something wrong with one of the burners where I put the hot plates and Silver Star Appliances was sent out. The person was good and the appliance is working now. American Home Shield has been a good service so far for all the times that I’ve used them.

AHS sent J.E. Johnson for our heating claim and I have nothing but good things to say about the experience. They were super professional and they identified a carbon monoxide leak that the previous company did not. So, in a way they could’ve saved our lives. I'm super thankful for them.

A couple of lights in the basement didn't work, and there was a hot switch going outside. The contractor who was sent out fixed everything. American Home Shield has always been awesome. Anytime we've had something, someone always comes out within a day or two and then fixes it. We got them when we bought the house in February 2018, and then I continued it because everything in the house is original and I worried that things would start going bad soon. I'll keep this company forever.

The warranty that I was using was so expensive and I decided on getting one from American Home Shield. A couple of months ago, the contractor fixed the furnace but the last ones who came for the plumbing issue were great. They had to clean out the main drain and then they fixed the shower in the other bathroom. They were quick, efficient and very good. The next time I need plumbing, I’d ask for this company to come.

The double oven did not seem to be working. Kinston Refrigeration came to take it out and to make sure what was going on with it. The guy documented and they tried to order something but they could not. So, American Home Shield ended up replacing the whole oven. The one who came out and brought the new oven installed it, and so far it is working okay. The contractors were professional and nice.

We've done about three claims and everything has been fine. I did a claim by calling it in and the rep was very helpful. I didn’t know if the claim was covered or not, and she helped me look it up and explained it to me. The tech came out the same day and everything was fine. He was very professional, he took his time and unstopped the plumbing.

I submitted a claim to AHS and their contractor, Lonestar Appliance Repair Services came out to do service. They came out twice for my dryer. The first time, they replaced something but then the system was frying after that and it wasn't until two full cycles until jeans would dry. I explained to Lone Star what was going on and they came back out and replaced the heater elements.

Douglas Mechanical came out to fix the AC unit claim that I filed with American Home Shield. Everything went very well. They called in a timely manner and they came out quickly. The tech was very good and very professional. He knew what he was doing, he fixed it and he cleaned up after himself. I've used American Home Shield in the past and now, I've had them for four months.

The sink was leaking and I submitted the claim online, but the website crashed about four times while I was trying to do it, so the website wasn't so great. It said it wasn't available. I could submit the claim, but it wouldn't submit the claim. I called AHS and they told me to wait a few minutes and it would come back, and it did. Once I waited, the site came back and it was working and it was fine. It told me to expect a call within 24 hours. Normally, I get a text the same day.

Best West Mechanical came out and everything went very well. The guy was punctual, thorough, courteous, and knowledgeable, and he fixed the plumbing issue. Overall, the service is great.

The guy AHS sent was very knowledgeable. He was very good at explaining things. He also came on time. Initially I called the gas company and they said it was a leak in the appliance. So the guy checked for the gas leak and there was no leak. He told me that maybe by mistake we had kept it a little bit open, that was why we got the smell. We had other issue where two of the burners were not working and he explained why it was not working. He cleaned it up and he was able to correct that problem.

The contractor did what they were supposed to do. They were courteous and knowledgeable. They were very professional and they care about AHS. They wanna do things right and legitimate, and that's the way it goes. They were great. I love AHS. There's only so much you expect from anything that you pay for and my expectations have been met.

Dubs Appliance Services came out for a refrigerator claim and they were great. I’d use them again anytime. My problem with AHS is that they authorized a new refrigerator because they couldn’t get a part for this one. They sent me via email the information on which one they recommended and some other options. So, I studied that for a couple of days and I decided that I would order the one they recommended.

I bought this house seven months ago, and that was the reason I bought the American Home Shield policy. They tell me the life of the units are pretty close to right where they are now, so it’s almost like we’re waiting for the clock to tick and for them to each take a turn going out. I’m not sure how it’s gonna work at that point in time. I had a representative from Trane out here to look at their systems, and he had been a previous field person. They’d done work under American Home Shield, and he told me a bit of a horror story. He told me that if there is a leak in the condenser and they have to take it back to the shop and it takes two weeks to fix it, I’m without air-conditioning for two weeks. That's not what I signed up for, but I don’t know if that is correct or not.

When I bought the house, the owners had AHS with them. And I continued it because things continue to happen because the house is now 11 years old. Everything’s okay with AHS. I haven’t had any issues except with that one contractor who kept coming out here. He was awful. He took two weeks to fix my refrigerator. When he came out, he didn’t show up on time. When he came out here, he unplugged stuff and just left it and said, “I have to order this part and it’ll be here on this day.” I took that day off to be here, and he let me sit here all day until I called at 3 o’clock on that evening and he told me the part didn’t come in.

Our AC stopped working and Cool Factory came out. They were great and they fixed it. This claim went okay and we're pretty happy but we had a claim for our dishwasher which was a disaster. I filed that on September 26th and it’s still not resolved. I've spent more than 10 hours with them on the phone. I've called them 20 times and they keep saying there's nothing they can do. It was a horrible experience and it really pissed me off.

I went online and requested service for the dishwasher that was leaking. Then I got a text message saying who was going to be contacting me to set up an appointment. That came almost right away and I like the way that worked very well. The service guys contacted me and set up an appointment. That went real well too. Once the tech got here, he found out he did not have the part, so he made an appointment to come back. Then he installed it and it hasn't leaked since.

Legum’s Heating & Cooling was timely. The guy went and got a part, came back and fixed it. Everything was good. I did the claim on my phone through the American Home Shield app, so it was three steps and I was done.

I had another heating person come out to say that they had some pilings of carbon monoxide. I had the heating people come out and they didn't see anything. And then I had Multnomah come out and they didn't see what the first guy saw either. He checked everything out and told me that my thermostat communicates and if it was clogged like the first guy said, my heater would be giving me errors. It's strange to have two different people say two different things. But he explained everything well to me. He was very friendly and very professional.

On December 14, 2019, I contacted my warranty company about my washer not working properly. Today, January 14, 2020 my washer is still not fixed. I have a family of four and multiple family members that visited over the holidays and did not have the use of a washer. I have contacted the company multiple times with little help. The first repair company took my report of the problem over the phone and never responded to my home to inspect the washer. The part took 3 weeks to come in.

Don’t use American Home Shield. I have had a contract with American Home Shield for about 5 years. It took 3 months to get my microwave replaced and now it’s already well over two months with no refrigerator. I am 80 years old and I have a large family that comes to my home for the holidays. Imagine the inconvenience and suffering my family has gone through this holiday season. Pizza delivery just isn’t what a holiday dinner should be! I have called numerous times and spoken to numerous people without any success. Each of these calls takes hours, not 1 but 2 or 3 hours. I have spoken with American Home Shield, Whirlpool, and JB Hunt. I have escalated and spoken with supervisors and each of these companies without results. It’s a shame to say the least. Nobody ever calls me, I have to call them just to get another useless status. 3 months is far too long to go without a key appliance, it’s why I purchased a maintenance contract.

We were with American Home Shield at our other house years ago, then when we came to this house, we were with the company that our builder used. When they dropped us and we had to find another company, we went back to American Home Shield and I’ve been very happy since then. On my most recent claim, I was highly impressed that their contractor came out on the day that I filed the claim. And by that afternoon, they had my disposal replaced. I like that American Home Shield gives you the contractor's contact information, and if you want to, you can just call them yourself. You don’t have to wait for 24 hours for them to call you. I’ve done that the last couple of times. And the contractors are usually professional. There was one, though, who did my washing machine a while back, who I wasn’t overly impressed with. But on the whole, they seem like they've been well-screened.

My children also have American Shield and were happy with it, so they suggested I use it too. I've been pleased with it so far. My claims experience with them as well as Arctic AC & Heating was very good. They came in on time and did the job, and it was fine.

When our AC was not functioning, we called American Home Shield and let them know. They told us when to expect the contractors out as always and J&J Mechanical came out. The guy was a little rude to my husband, and my husband didn’t like that. We were talking to him in a certain way and he just ignored it. So, while I don’t have an issue with American Home Shield, we didn’t enjoy having J&J Mechanical.

I've had two plumbing companies out. The first one came because we were having a leak just outside our front door area. The plumber who came took care of the leak but then said that the regulator in our house needed replacing as we were getting too much pressure. The second time, I had a leak around my kitchen sink from my garbage disposal. The second plumber took care of the disposal and took a look at the regulator going into our house. He didn't have the part in his truck so he decided to catch another call, check back with the warehouse and let me know later that day.

When Knock Out Pools came out, they said they needed a part. They also said they had to wait on American Home Shield to approve the ordering of the part, and as soon as they got the approval, they would be back. And they did great. I've had American Home Shield for not even two months yet and everything has been great so far.

The furnace wasn’t working and I called American Home Shield. They scheduled the contractor to get out here, who put a new furnace on, and everything has been good. I’ve had AHS for five years and I renew it every year.

I called Home Shield to file a claim for my heating system which wasn't working. The problem was something to do with the computer board which wasn't reading correctly. But my heating system is not even 10 years old so I was surprised that it went out so fast. Although it was coming on and I can hear it, it wasn't giving out any heat. I called Home Shield and the technician who came was on top of it. It took him 30 minutes and it was up and running the same day. It's been working fine ever since too. I'm glad I'm with Home Shield. They did an excellent job and I appreciate them. I have an older home so I might as well stick with them for the duration.

I'm disappointed in AHS. I have a heater and every time it would get really cold, my heater would shut off. AHS kept sending R-Tech out to patch it up. I kept having to pay $100 cause their grace period expired. Every time their contractors would come back they would put a little part in it and a week later, it would go down again. Finally, after years, I changed up and told AHS to send me a new contractor. He put a new mold in and fixed my issue.

Some contractors sent by American Home Shield are good and some aren't, but overall they're pretty good. Consolidated Mechanical did a good job when we were having heating problems, and we were happy with them.

American Home Shield had a better reputation than the other company. That was why I chose them and on their end, the experience has been great. But the work of the other people who are under contract with them is not so great. It's been three weeks now and the only thing Service Pro did was rip out the floor and the the wall. They keep saying that a plumber needs to come out and fix an issue. Well, the plumber fixed that issue but then Service Pro completely stopped working on the house. Now they say a plumber has to come out again. Then they're trying to say it's my responsibility to fix it. But that’s what they were hired for. Now, I've got a torn-up house with nobody working on it.

AHS's tech from Island Breeze HVAC gave me some tips on how to maintain my system. That time, I was not getting sufficient airflow in one of my back bedrooms. Submitting a claim to AHS was very easy. The tech took take care of what he could take care of without me doing some extra work to the system. His service was very satisfactory. So far, I've renewed my policy with AHS. I'm satisfied with the work they do.

With my recent claim, I like Mr. Fix It Repair's timeliness, response time, and getting the job done. Also, I like that with American Home Shield, there's a quick fix or a cost-effective fix right around the corner if something goes wrong.

I submitted a claim for my microwave that wasn't working through my account on AHS' website. The website was easy to use and as soon as I submitted my request, AHS sent me an automated email telling me that my ticket was submitted and that their contractor, Atlantis Residential Services, would be in contact with me within the next two business days. Atlantis called me the Monday after the Saturday I submitted the claim. They gave me a window during which they would provide.

When I filed a claim with American Home Shield, Do Right Plumbing came in about a week. The contractors were very professional and friendly. They would explain everything that they were doing. We went over what the services were and they let me know what was going on. I had some toilets with some different things- the pressure and the mechanism. I also had a faucet in the kitchen and the water heater. They came in and fixed everything. One of the toilets was not flushing all the way. You have to sit and hold. The contractor adjusted it. There was something with the mechanism and then it worked okay for a little bit. It regressed though. With our hot water heater, the water would get hot then it would get cold. It lasts a little bit longer now. For the kitchen with the faucet, he adjusted a weight and that helped for a little bit, but it's still not functioning properly. I'll just call them back though.

My washing machine was leaking. I submitted my claim online and I like their website. It's excellent. They told me that the contractor would contract me within 24 hours, and they did. Everything was excellent. They had to replace a part and they had to order it and then they came back in a couple of days and put it in.

Omega Force came out a couple of months ago and it was the same guy that came out for our most recent claim. It was fine. He fixed whatever last time, but then he came out, and it was Christmas Eve. He said, “Oh, I wish I would’ve looked at my notes ‘cause last time it was either this part or that part, and I could’ve ordered it.” We had to wait until New Year’s Eve to have it fixed. It was not his fault. I feel like American Home Shield tells him to just do the basics, and then it’s our responsibility to call back if it’s still not fixed, which is frustrating. I didn’t realize we only had two months to call. It was four months when I called.

Having American Home Shield is very effective. They're small monthly payments and when you need it, you got it. The washer recently would not turn on and Calvary came out for it. I did the claim online and I'm glad that American Home Shield has that instead of having to wait on the phone. I wanted the tech to come out on a Saturday but they said they had to come out sooner. They gave me a block of time from 8:00 to 12:00, and they came at 8:00. They were very professional and courteous.

AHS has been sufficient and they’ve fixed things. I've been with them for 19 years and at the end of every year, I look at the warranty and wonder what it would cost me I didn’t have them. Some years, I do well, and other years, they do well. So, it has worked out together and the service has been good enough that I’ve continued it. So, I’ve been reasonably pleased each year.

Submitting claims to AHS online has been easy. I can submit claims online and call them also. I submitted one recently and Budget AC Heating and Plumbing came out to handle the claim. The first day the tech came, he didn't know what the problem was so he didn't have the part needed for one of my toilets. Somebody else came two days later who had the parts and changed the flapper. It would be better if AHS had a smaller time window for service. Still, we've renewed twice with them.

It was very easy to put in the request with American Home Shield. They assigned All-American Plumbing & Rooter to my claim and when I called to confirm that they’ve received the order or the request, they set the appointment up and came when they said they would. They said they would be there between 8:00 and 12:00 in the morning, and the gentleman said close to 8 o’clock and they were there at 8 o’clock. Everything was wonderful.

I had some issues with my dishwasher and with the ice maker on my freezer. I made a claim with American Home Shield and that was easy to do. They would call you right back and set everything up, so everything was fine. They assigned Sears to me and they were on time and were professional. They corrected the problem. They were efficient, cleaned up after themselves, and explained everything.

My toilet was lopsided and I submitted a claim to AHS. They sent an initial contractor that I didn't like. My toilet wasn't reseated properly and it was crooked. I've been told AHS doesn't send the best people out. Still, they sent JED Mechanical the second time around and they were fine.

I had an issue with the washer and AHS sent out the techs from LA Appliance for a service. They came at the time that they said. Plus, they called me before they came because that was what I asked since the window was kinda long, and they did that. So, the technician was very professional and I had a very nice experience. Other than that, I had a previous home warranty at one time and they did pre-maintenance services. For instance, they pre-check stuff out so that you can keep up the service and the longevity of it would be longer. But this one did not do that. So, that’s the only downfall that I have for this particular home warranty.

The guy AHS sent came with the parts, which saved time, for the dryer to be fixed. Normally, a lot of times, these people come out and it takes a minute because they have to order a part to come back out. So it was very convenient that he had the part with him when he came. He was also very informative and let me know every step of the way what he had done. I've been with AHS for 6 years and they're a great service provider -- the after service included. But sometimes the process of submitting claims is a little bit longer. Once you submit, you have to wait for the service provider to schedule the time. It's not what I consider a timely manner.

Everything is good with American Home Shield. Happy Bear serviced my AC recently when the heat wasn’t going on. The tech flushed the system and had to add Freon.

A couple of weeks ago, I filed a claim for a dryer to be repaired. It was making a lot of noise while spinning. The rubber seal inside was rubbing against the outside. AHS gave us a window when to expect the repairperson. The repair person disassembled the dryer and fixed it very quickly and now there is no noise. A couple of years ago, we had some furnace issues that were frustrating because there were several repairs made over several weeks. It was just one part after another. One part breaks down, they put in a new part, but then something else breaks down. The furnace was about 12 years old though, so you do what you can.

I go online when I submit claims with Home Shield and it's a lot better and quicker. Recently, they sent AC Medics and it was a good experience. They were good guys and they came out here quick and took care of the issue. So far, Home Shield has replaced everything I needed.

Mister Freeze came out the first time because the air was not getting hot. They said that they fixed it, but the master bedroom was cold. They came back out a second time, and they said that it was fixed correctly the first time but that the bedroom is so far away from the unit that it would take a long time for the bedroom to get heated up. Overall, Mister Freeze was good. When I have a claim, I call American Home Shield's 800 number, and I talk to the lady, and then once it’s been approved then I call the vendor.

My recent claim for my heating was the first time we've ever had a good call with AHS besides the claim for our dryer. With them, I haven't been able to talk to anybody and over the phone, I would never get the right person. We would call them for a plumbing issue but then they would send us heating people. This is because AHS' reps are foreigners and they don't understand us. Previously, we had submitted a plumbing claim for our sink and AHS sent us electrical people. So we called and AHS called another company and made us wait three days. Our sink was broken and our water was turned off. The company AHS called couldn't come either. And so, we hired somebody that could come in that day and fix it, and cost us $250. AHS refunded my $75 that I had already paid and it took a week to get that back in my account.

I've been using AHS for about seven years on my mom's home and for at least 15 years on mine. For the most part, they have been really quick. However, there have been a couple of instances when I have gone in online and they have assigned a particular vendor that I have had very bad experiences with. He didn’t fix the problem, didn’t return my calls, and it took me a month to get my issue fixed. I have had to call AHS back and say, “I don’t want you sending them.” Since they immediately assign a vendor, there should be a way that I can say, "I don’t want this vendor.” I have nothing but good to say about AMP Plumbing though. They were prompt, courteous, and answered my questions. And they fixed the problem.

I've been with AHS for close to 10 years now, with two properties and I'm happy with AHS. I like to call up when I submit a claim. Their customer service over the phone could be better though. It's a little bit difficult when I speak to someone. Sometimes, I get people that aren’t great, and sometimes they may be in another country. But, the contractors have been good. There have been some that are definitely better than others though. PHD Mechanical recently came and they did well. They’ve been over here a few times and they come when they said they're gonna come and they do great work.

The contractor did a great job. It was the second time he’s been out to work on that appliance, and he was out the year previous and did a good job. So, we’re very pleased with him.ore refrigerant in it, and it temporarily fixed the problem. The contractor did a great job. It was the second time he’s been out to work on that appliance, and he was out the year previous and did a good job. So, we’re very pleased with him. Submitting claims with American Home Shield is easy. I typically submit all mine online and it just takes a few minutes.

I prefer going online when submitting a claim. I have three children and it’s hard to talk on the phone with three children. I filed a claim one time and it took three weeks for Realty Rekey to come out. They have one guy who doesn’t go to our area. So, that was his soonest availability. But he was wonderful.

I filed a request to American Home Shield to service the ice and water dispenser of my refrigerator. The switch was broken, so it stayed on all the time. We had to prop it to keep it from flowing. Within 24 hours, they let me know that the contractor would be coming by, and they told me who it was. And then, Suncoast called and said that they would be there on a day and asked if I would be available. It even gave me a little map thing that told me when he was coming and where he was coming from. So, it was really cool.

With Home Shield, I like to talk to somebody on the phone when filing claims so I can explain what's going on in more detail. A couple of times, I told them I had a leak in my vanity. The toilet and the shower would work but then after a while, the vanity would fill up with water. Their contractor, ASAP, took a look at and said it was a bigger job. They also said they didn't know whether AHS was gonna cover it. They were supposed to call me back to see if they could go ahead with the repair and see if they could be covered. However, ASAP never came back nor told me how much the repair was gonna charge for.

We’ve had American Home Shield since August of ’18 and we didn’t use it on the first year. This is our second year and the rates were comparable to everybody else and had a little bit more coverage for what we were paying. I had a plumbing issue and I went online and placed the claim. I paid the deductible and after I contacted the contractor, they came out the next morning. My hot water heater safety valve was leaking and it flooded my backyard. We kept having a lot of water in the backyard since it was draining out. The guy recognized the problem and he replaced the hot water heater valve. It took about 15 minutes. The Lindsay Company did a great job.

Water was leaking out from underneath one time and I went online to American Home Shield and put in that I needed service. They sent Cooper Appliances and the guy from there was very professional. Cooper told me what time he was coming and again when he came. He was very neat about his work in my house and had a very prominent ID displayed so I would know who he is. The refrigerator has been excellent since the repair.

I had an issue with my air conditioner last summer. Instead of trying to fix it, the gentleman that Total Air Care sent out basically told me that the unit was too small for my house. The house was built in '94 and the unit has been working all this time. So, he initially did not want to do anything. Then, they came back out and he replaced something, and it worked for the rest of the summer.

I called AHS to submit a claim and they sent me the name as well as the phone number of the contractor that’d be coming out. Then, some guy came by the other day and he worked on my sink area. He also replaced the garbage disposal. Overall, each time I had an experience with American Home Shield, everybody had been nice and very professional.

I get good coverage from American Home Shield and I like their service. I've had them as my home warranty provider for about 8 years now. Everything was fine when they sent out Jed Mechanical Contractors for my most recent plumbing issue.

When I make claims with AHS on the phone, I get to speak with excellent customer service reps. I had a plumbing problem and they gave me Superior Drain Cleaning to fix my faucet. They were pretty quick and they worked with my schedule. Their tech changed something in one of the toilets and he put in some kind of screw on the other. It didn’t take him too long to get things running. It was an hour or two. He was fantastic.

I did a new home purchase and for my first claim with American Home Shield, Dan's Pro-Lock came out to rekey the locks. I submitted the claim over the phone and the representative was nice.

I've had AHS coverage for 2 years now. At my last renewal my rate increased. I had zero claims with them. As my policy is set for renewal net month I called to ask if there will be another increase. I was told that yes there would be another increase. Zero claims = policy increases.

I recently purchased a home that included a one year home warranty covered by American Home Shield (AHS). Throughout the year I had made four service requests for various issues and had poor experiences with each request. One of the things I learned is that AHS has service agreements with contractors that vary in levels of experience. In one scenario, I had a service technician come to my home and provide zero communication to me while I had asked questions regarding the problem. They then turned around and called AHS to indicate that they would be unable to correct the issue and that I would have to pay out of pocket at the time of coming to my home versus filing a claim to see if it would be covered.

They never covered any services I requested and when I asked to cancel services, I never received my refund. They refunded to a card which does not belong to me. I asked to speak to the cooperate office and they refused to give me the never. Buyer beware. Worst service ever.

April 2019 our five year old Kenmore electric stove/oven began erratic behavior. It would cook slow the front large burner and fast on the rear large burner. A service request was made and a local contractor dispatched. The contractor came out, diagnosed what he believed the issue was (burner) and ordered parts. A week later the part arrived and was installed. It seemed okay until a few days later. The erratic temperature was back. I placed a two service calls, the other for our fridge which was replaced (I ended up being out of money on that due to them using J.B. Hunt as a delivery service. They got stuck in my yard, damaged my water line to the fridge and put a ding in my new one). Took months to get some of my money back but I digress.

My hot water heater wasn’t giving out any hot water. I called American Shield and then, someone contacted me and told me Medallion would be the contractor. They were on time and the service was great but since then, I’ve been getting hot water throughout my house except the master bathroom. The water is lukewarm and I have not ran anything. I had this hot water heater put in in 2017 and it was supposed to have been brand new but it went out a year later. A guy who was not from AHS came out and he said that it was the switch in my box. It didn’t last long, so the guy who came out from AHS went to the box and the switch was not plugged in all the way. Hot water heaters don’t go out in two years but I’m having problems. I think it’s due to the switch because the hot water heater is not handling it and it is blowing that switch.

Exit Garage Doors was terrific. Unfortunately, we're not having a good experience with Accord Appliance on our refrigerator that has been broken. They're scheduled to come out today. This would be the fourth visit and we've been without a fridge in our house. AHS asked if we wanted another contractor to come out. They said it would be another $75. I told them I'd like to finish with the people who started it rather than start all over again.

I can’t understand why more people don’t have AHS' service. Recently, the furnace had gone off and we filed a claim on the phone to get it fixed. The AHS reps we talked to were terrific and they assigned NW Sundance Services to come out. The contractor had me scheduled for a week, which was kinda bad because it was cold. But they put me on a cancellation list and they got out fairly quickly. The tech who came out was a super guy, too. He had to figure out what was wrong then he had to go get a particular part. The service took about two and a half hours to complete and now, everything's fine.

I had two leaks. There was one with my sprayer which caused water to build up under my kitchen sink. Additionally, the shower head in our guest bathroom was leaking too. The tech from Pamela's Plumbing who was sent by AHS for our claim came and looked at our problem. He was friendly and very helpful. He showed me how everything worked and explained what he did. He had to order what was needed to fix it and gave me a date that he would return. He returned, replaced the fixtures and cleaned up after himself. I was really pleased with him. Everything is still working great since then.

Back in Centerville, we had AHS and they really upset me big time. My sump pump went out and they didn't wanna fix it because it was over five years old. I didn't know all the rules and they wouldn't reimburse me the $1,200. Still, that was all in the past and we went with them again 'cause they are easier than the previous company that I had. With AHS, I get my own contractor, pay that contractor off and then they would send me a check for what the cost should be. More recently, I submitted a claim to AHS and the tech who came from Sears was professional. He diagnosed my issue determined the problems we had and ordered the parts. The came in and I called. Sears came back and fixed my issue and I haven't had any trouble since.

I thought my dishwasher was leaking into my cabinet but it turned out that it was going into the garbage disposal and the garbage disposal was leaking all the water coming from the dishwasher. Everything was a mess under there. It could not be fixed, so they replaced it, which I was very happy with. The techs were very efficient and very polite. American Home Shield should keep this contractor. They were very good. I've had American Home Shield since I bought the house 10 years ago, and I've had good service with them. I've had one or two companies that they have sent out that I was not happy with. But, in general, everything’s been okay.

American Home Shield's claims process was very easy. We field a claim online and they got right back to me. And ever since Mr. Freeze HVAC came out, I have no issues with the heat staying on. Whatever he did, he fixed the issue with it and he was prompt. I've had American Home Shield before, and then I dropped it, and then I brought it back on. So, I've been with them for a total of four or five years. It's a little more convenient for me to make a payment, and when need be, I just pay $100 to the repairman and then let him take care of the matter along with AHS. I feel like I'm saving money that way. And any time I've had to call them, and whoever came out, they knew what they were doing.

There was no water or ice in the refrigerator. It was under "covered" in our American Home Shield policy and I had went ahead bought replacement filters and put them in. They didn't work. Maybe there was a clog in the line. So, I went online to see what the possible problems would be. Maybe there was a filter or a little sensor on the back was a possibility. I did some research before I called them. And as it turned out, the piece that I bought to put in wasn't in all the way. In other words, I put it in tight, but I didn't realize it had to be forced in and then turned after that. Well beneath that was plastic fitting, you don't wanna screw something in too tight. I was afraid to break it. And I didn't know what the spot was that it had to go in, looking at the instructions on the blueprint of the filter, it just said "screw in."

My husband called American Home Shield for a broken microwave and their customer service was very good. A few days later, a tech from Residential Maintenance Solutions came out. He was nice. He tried to fix it but couldn’t because of the door. They couldn’t get the part and when they got it, it wouldn’t work. So, AHS decided to give us a microwave. The guy who came out and put it in did a very good job. We didn’t get the upgrade. We got the one they chose to give us, but it was very nice. I'm very pleased.

I've only had American Home Shield for three weeks, I just moved in. They took care of everything when I filed a claim through phone and in a matter of hours, they sent out First Tech Solution. They were timely and did the repair quickly and left. The service was good.

We’ve had contractors come out to look at the electric. We just had the gas pipes replaced the other day because we had a major gas leak. When we have a contractor come out to the house, they do a great job initially of looking over everything and diagnosing the problem and seeing what’s wrong. At this point, with the electric, the water plumbing, and the gas, AHS's contractors basically put a band-aid over top like an amputation.

I called in and American Home Shield scheduled for the same day. Matt’s Plumbing came for my water heater and it went really well. There was a leak in the incoming cold water pipe which cracked, so they cut it out and replaced it with a new one. They did a really good job and they were informative and professional. I was satisfied when all was said and done.

DMD was able to fix the appliance that I requested. But I have submitted two service requests and the other contractor, the United Temp Services, were not good. The technician came, and said there's no way to fix or have access on how he can fix the clog in my sink. So, he asked me to do it differently, but I have to pay. But I said I am paying for my insurance, and still he didn’t do anything because he asked me to pay. I called American Home Shield, and they said whatever the technician said they have to go with it. In short, they didn’t do anything and I paid the $75 service fee.

AHS takes care of everything as needed and follow up right away. I’m hard of hearing and sometimes I have problems with understanding the people that answer the phone. Other than that, everything else is good. Page Refrigeration was excellent and very respectable. And they gave fast service. They’ve done several repairs out here before and they have been right on the ball. They always come out and wanna verify what is wrong. And when somebody came out to do the water heater, they were prompt on doing the service and took care of any problems that came up. If there was something they weren’t sure about, they checked with AHS to make sure everything was gonna be fine.

The faucet was leaking from the stem so I called AHS. They sent H & K for the diagnosis the first time. AHS told me someone is on his way. That was when the contractor is actually coming. But beforehand they’ll text and tell me the time and the date when the person is coming. The faucet had to be replaced and things are doing a 100% better. Keith did a very good job from H & K. There’s no leaking now. I looked in the vanity and so far there’s nothing coming through. I couldn’t do without American Home Shield.

Submitting a claim for my plumbing issue was easy. When the contractor came in, he did what he needed to do and instructed on what needed to happen from that point on. AHS does a good job when they send somebody out.

The washing machine is finally fixed, but it took six weeks to get the part. That’s a long time to be without a washing machine. But the tech was good and my husband liked him. We’d never had a claim at American Home Shield before, and after all the money we put in, I'm a little upset with the service fee. After all that time and money, they should take that into consideration. So, we’re looking around.