American Home Shield Reviews

The furnace was having a heater exchanger problem and I filed an online claim for it through American Home Shield. The guy from United Air Temp was pretty good. Everything has been functioning great since they've come out. I've been with AHS for four years and I've told a couple of people, including my parents, about them.

My sister has AHS and she's been telling me for years to get them. I got the warranty, and I'm satisfied. Access Appliance tried to fix our appliance three times. The customer service let me know when they were coming. They kept me up to date when parts were being ordered. They did okay. It's just somehow the appliance couldn't be fixed.

My heat wasn't working. When I put in the claim online, I was notified by just a few minutes. The contractor said they could come out that day. But they ended up coming out a day or so later. There were two different people that came out and they both seemed to be okay. One guy was very professional and respectful. It was wet outside. He even put some shoe covers on.

The service is great. Both American Home Shield and their techs are easy to get along with. We use American Home Shield on some of our rental properties too. We're in a good service area because there's a lot of work and a lot of technicians. We had a real pinch back in December when we had a bad clog. My daughter and I were trying to clean that thing out and we tried for two days. On the third day, I made a phone call to them and they had to find somebody else because the person that they preferred was booked up so bad and they couldn't get to me Monday. But then Long Lane came that same day, and we spent some time together now. This wasn't a simple clog. It was messing up a lot of stuff. The tech pulled the toilet and he got the clog out from main so that was really good. He was a real good guy. He knew what he was doing. He's been doing it for a long time.

The guy from Arizona Sunrise Lock & Key, for the rekeying claim, was fabulous. He was very professional and friendly. He got the job done.

I made an online request to have the keys for my house rekeyed. I moved in a year ago and I finally just got all the locks installed on the doors. Customer service was very prompt and they took care of the claim very quickly. They scheduled a guy from JB Lock and Key within 24 hours, and then he scheduled within the week. He came out and gave me four keys and changed all the locks. I was pleased that he brought a unique key and I feel fairly secure.

We lost heat on the first floor that came out of the heat pump. The guy from E&J Heating and Cooling came out and he was very professional and excellent. However he couldn't fix that. Terminix was under the house prior to that and they had wrecked some ducts under there and they didn't tell anybody. So, Terminix came out and fixed it afterwards. Overall, American Home Shield has been great every time I had to call.

I've had AHS for the last three years. I had them under my last property too. They sent out The Locksmith Company to rekey my new house. The contractor was great and it didn't take him any time to do it.

In my recent claim regarding HTG, Rosenthal Heating and AC was sent. I liked the way they stayed in communication. They sent me an email and they also sent me a text. Then, the guy called when he was on his way. When he showed up, he was really good and polite. He tested everything and said that he needed to order parts. He came back two days later and installed it.

I'm very pleased with my recent claim with AHS. It was wonderful. The guy notified me ahead of time that he was on his way and he arrived on time. He explained that the toilet was plugged with toilet tissue and other things down there and that I would be charged a fee of $175. He said that he had to let me know about that in advance. Then he did the snake and the toilet was cleared. I didn't have to pay anything extra as well. He was very professional and I really appreciated him.

American Home Shield sent someone out right away from Plumbers Inc. and the repairman was wonderful. We told him what the problem was then he went to the kitchen sink and he knew right what it was. He went back out to his truck and got the tools and came back in and showed us what was wrong, how the dishwasher, when it emptied, it came out through the air gap instead of draining into the sink. He fixed that immediately, didn’t take him any time at all, and that was really great. He knew exactly what he’d been doing. I was very pleased with the company that AHS picked out this time.

After submitting a claim to American Home Shield, it takes them either that day or the next day for a contractor to come out. I submitted one online, where Pride AC and Heating came out to work on a heating unit. They repaired it in November, and then the issue came back up again in December. I had them come out and they came back out, and then it still was not fixed. So, they had to come back out a week later. But each and every time, they had been extremely nice. The people at that particular heating and air conditioning company that you guys used were so great. They worked with me knowing that it was with a tenant. I ask them to go through her to set the appointments and they always did that. Then they always sent me the information along with her. I asked them to send me a bill so I knew what was taken care of there, so I had that for my records.

Cool Factory was very good. They suggested that I change the leaking valve or coil. They did the stuff right but I haven’t had to test it yet because it’s still cold out here yet hopefully, it’s okay. The guys were awesome and I had a good experience.

The only thing with AHS is that every time I called, they switched me to one thing to another, and they just kept disconnecting me, and I could never get through. I've called three times and it happened every time. It was very frustrating. They should get people on the phone that know what they're doing. But the contractors they sent were good. We had a guy come out and deal with our garbage disposal. My mom really liked him. The guy with the washing machine was nice as well. He had to order a part. Then he got the part and installed it in less than an hour, and he was out of here.

With my most recent American Home Shield claim, everything went as planned as per the contract. I submitted the claim by phone and went through all the prompts, but I requested a live person. A few months back, during a previous claim, things didn't go so well, but the person I had this time was perfect. I was told that the contractor will be contacting me within 24 hours and they did. I live in a house that was built in 1983. The original thermostat was in it, but it was coming off the wall. It kept clicking on and off. The kid that J.F. Whitlow sent out did a great job. He put a new digital thermostat in and right now, I'm trying to learn it. AHS is a good plan. And at this point, my experience with them has been outstanding.

I've had American Home Shield for about seven years. Every time I contact them, I've never had any problems. They use good folks to work for them. When I had an appliance issue, Express Appliance Service came out. That claim went great. It was easy to set up an appointment with them. The technician showed up on time and he was in contact with me at work, filling me on what he did. He had the part available, which was good because sometimes, they come out and they have to order the part and have to come out again. But he had it available and got us back up and working the same day.

One of the wires that connected into the furnace had become loose so it was shorting out the unit and was stopping it from working. I think it was the thermostat wire. So, a guy was sent. He opened it up and fixed it right away. They did a great job. We also had a washing machine that got broken and this claim was great. I've been happy with American Home Shield. I’ve referred them to three other people already.

I submitted a claim online to AHS and within 48 hours, Tennessee Plumbing came to fix the hot water heater. We texted each other, and I left my garage door open for him to get in the home. And he fixed the problem and shut the door and left. I was very pleased with the response rate of AHS.

AirMax Heating & Cooling came out and wasn’t 100% sure what was wrong, so they kinda patched the unit and it didn't work. So, they came back and fixed the problem in a timely manner.

There was a time when my washer wasn't turning on. I submitted a claim to AHS and they sent Nice Guy Appliance Repair. The tech came right away and got it fixed. AHS should upgrade their plumbers. They sent two plumbers before and Nice Guy was a lot more professional and quicker in getting the repair done.

The microwave wouldn’t turn on. The tech came out and he checked it. He was very professional and very clean. He found out that there was a fuse that had blown and that was what was causing it. He went several times to make sure there wasn’t something else wrong because that seemed so simple. But that fuse, it was in there, had blown, and that’s what needed to be replaced. And I haven’t had any problems with this since then. He was good. We've had Home Shield since 2005 and we continue to renew with them because it works. There was a couple of times that we needed them back-to-back two or three times. So it pays for itself. I didn’t have any problem with most of Home Shield's vendors. They’re usually very aware of what you need as far as time is concerned.

I did comparisons with other companies and the recommendations were much higher for American Home Shield than some of the others, even though the pricing might have been a little lower. I used recommendations online to make my decision. I anticipated issues first time submitting a claim but the process was efficient. It was the easiest thing and the service was excellent. I went online to put the request in one evening. The next day, I got a call and immediate service. They were fantastic. The problem was resolved. We’re very happy with the service and the response time. I'm very satisfied with American Home Shield.

When we had a leak coming from our garbage disposal, we needed to have it assessed. I called AHS on a weekend and I was told when to expect a phone call from the contractor, but not when to expect them. I was told to give them one or two business days once Monday hits. The guy was very early. He walked me through what he was looking at and what went wrong. He then ran to Lowe’s, picked the garbage disposal up and came back to put it in. I've been with AHS for about five years now and interacting with the reps has always been awesome, nice and easy. We get the claim set up then we go. I have told friends about AHS. We’ve talked about appliances and said that they should give AHS a look.

Klostermann Electric came out for outlets that weren't working and the stove that had an issue. When I called the appliance company, they said it could be an electrical issue, so I had Klostermann Electric look at that. The issues are all fixed now and the outlets and stove still work. It took about four days for the contractor to come out and the technician was excellent. I'm happy with American Home Shield.

My heat went out and I could smell something. It was the section that was inside the house. I have a split system and it was the heat pump. It was the first problem I’ve had and American Home Shield took care of it, and it couldn’t have gone better. Honesty Mechanical was sent out and everything went very well. When the tech came, he quickly diagnosed the problem and found the trouble almost immediately. He had to get a new fan motor for the unit but he didn’t have one available so he had to get one and come back, but did a very nice job. Everything works perfectly now and I really appreciate it. Also, communication through the process was very good and couldn’t have been better. Having American Home Shield, I like the feeling that when I have a problem, it would be taken care of. And that means a good bit to me, especially at my age.

We were having some electrical issues with some of the outlets and switches in the home. I filed a claim through phone call and interacting with the claims representative was top-notch. Everything is a lot better than what it was now. It was fixed. I would definitely have them out again.

There was a heating problem. The unit just quit heating so I called American Home Shield. They sent Herrington out and I got excellent service. Usually, it's the next day but I called the technician and he was here that same day. He went up there and there was a part that he had. He put it on and the unit started working. The technician was also the same person who had been out on my air conditioning back in the summertime. Everything was just fantastic. If everything continues as is with American Home Shield, I couldn't be happier.

I was real happy with the way things went with AHS. I was with Sears before. I live in Bend, Oregon and for some reason Sears never had somebody on their list that could take care of anything that went wrong. It's not that way with Home Shield. AHS had a choice of people, and I was able to choose someone that's been to my home before that I knew did a good job. For that claim things went well and hopefully it continues that way in the future.

The reps at American Home Shield answered right away when I called in for a claim. The garbage disposal was jammed and there was a leak underneath the sink, and submitting the claim was a pretty simple process. They take your credit card number, tell you who the contractor is and give you the phone number just in case, but the contractor calls you. If they don’t call you right away, you have the phone number to call them, but they did call right away, so it wasn’t a problem. In fact, the tech got me right away. The initial call was right before Christmas and it was kind of a busy time of the year, but he came out right away. He even called and said he was running a little early, which is a nice thing. So, I’m very happy with them. To me, to get people that are on time, fix the problem and are nice are my three important criteria, and they checked all those boxes. I have no complaints.

Being a customer of American Home Shield for a little over two years now, I like that I can log onto their website, and issue a complaint, and then they contact me with someone who’s gonna come out. The online way of putting a claim in is easy. The contractors have been good, especially this last one. They’re very knowledgeable and they demonstrated the equipment well to me and talked to me about everything they were doing. Sometimes, I wish I could choose who the contractor would be, but they seem to be sending okay contractors. AHS tends also to be a little bit more expensive than some of the others.

The hot water heater was kaput. American Home Shield handled it fantastically because it only cost me $300 as opposed to 1,500 or $2,000. The plumber that they have on contract is fantastic, and I just called them for non-warranty issue today because I thought it was so good. He got me in the next day, and he came out and he saw it, and then he had to order the part. He didn’t even do any work on the hot water heater. He said, “No, it’s definitely broken. There's water leaking at the bottom of it.” And it took him about two days to get the part in and he came back and put it in. It took him an hour maybe to take it out and replace it.

We had heating problems after a power outage and American Home Shield worked really good getting somebody out to my house. The guy that came was fantastic, and fixed it right away. It was that cold and I warmed up very fast. It wasn’t the same day that he fixed it only because of the weather that was going on and really bad accidents, so he wasn’t able to make it up here the same day. But I totally understood, and I okayed it. He did make it up as fast as he could providing that he did everything he could to get here when he could, but issues happened. I love American Home Shield. They are great.

I called AHS for a plumbing issue and they said that I would be notified by Genius and what time the appointment would be. I didn't do anything else. They went ahead and charged the $75 to my credit card. Genius was very courteous and very friendly. It didn’t take them any time. They fixed it right away. I’ve used AHS three times and it’s always been excellent. Their contractors have always been very nice too.

A couple of weeks ago I filed a plumbing claim. When I turned the water tap on, the water came out underneath the sink. But when I turned the water tap off, the water leakage stopped. I waited for the contractor for a week. Then when he came, he took a look, and he said the whole thing was broken and needed to be replaced. My deductible was 75. Then, he said he was gonna call AHS. Later, he told me that I have to pay out of my own pocket. I asked if we were talking about 100 and he said that he didn't know yet. He also said that he had to talk to AHS again, but he needed my consent first. I said if it was 100, I think it was reasonable. He came back quickly and when he showed up, he already had the equipment ready. He fixed the faucet and tested it. And it was around 80. I also file a claim for a rekey and it was a very good experience as well.

The heating element burnt out in our electric built-in oven. Tompkins Appliance Services did fine, and it's a family business. I’m satisfied with them. The technician was polite, and it didn’t take him long to replace it at all.

Air Majesty came out and the guy went up to the attic. He looked at the heating, fixed it, and then came down. He said, “It’s fixed,” then he left. It was very uneventful but there was no problem. He was in and out in 15 minutes and everything was fine. I’m very satisfied with American Home Shield. We had a couple of claims that went well when we had them for the first year, so we decided to renew for the second year.

Having American Home Shield, I like being able to just call and at least get a response for anything that's internally wrong with the house. It's a disappointment, however, that they don't cover anything outside the house. I have some electrical issues, like a plug on the outside of the wall and a floodlight that don't work, and I am a little annoyed that they don't cover that. I figured, if it's part of the home, it should be covered. Also, around three years ago, I had a heating problem and American Home Shield refused to replace the Nest thermostat. That's why I was pleasantly surprised that, on our most recent heating claim, they replaced the thermostat with a Nest one.

I started a service work order on 2 appliances approx 1 month ago. A American Home Shield - AHS CSR/Associate created a work order for my dryer and did what they call an add on for the refrigerator (both on one work order - they have to do a second appliance as a add on I was told by the AHS Associate). The contractor/vendor: Prudent Mechanical has yet to complete the work order.

Mid January, Friday 10, called AHS. Mechanic was sent to look at it. He came out on Monday the thirteenth replaced the blower motor. Furnace started making loud noises that fill the house. Call AHS again on January 15th. AHS said that the repair guy said the furnace was in good condition but could use a cleaning. We called our mechanic who came out on Thursday January 16th and he gave a thorough cleaning and informed us that it need a inductor motor replace. Friday the 17th the unit quit working, so called AHS and informed them it had quit. They told us that they would notify the mechanic they sent out originally. Saturday AHS called and said the mechanic would be out on Monday January 20th.

We had called a couple of companies and American Home Shield's price fit more within our budget. It covers everything, including our pool. The problem with our pool was the heater as we couldn’t get it to come on. I got a first opinion and I wasn’t happy with it, so I called and asked them if I could get a second opinion and they said yes. That right there was very commendable.

When someone call in with a heat issue, people should should try to listen and be more pleasant. Whoever I was speaking to on the phone, from the first company, was very rude from the first phone call when she told me someone was gonna come out. When the guy came out, he said that I needed a part. He fixed the unit to where it would come on. He put the part on there that he had but before he could come back out, about a week later, the unit went out again. All this was in December. I called again and spoke to the lady of the first company. She scheduled me with almost two weeks’ wait for a senior tech to come back out.

I submitted a claim online to American Home Shield for my AC that was not cooling. Through their website, they told me who the contractor would be and that they will contact me within 24 hours to tell me when they were coming. The contractor was supposed to call me the day before they arrive, but I never got a call from them. I was uneasy about when they’d call me. Am I gonna be able to do this or do that? So, I called them the morning of the service to find out what time they were coming. My interaction with them was good. Once I called them and said that I was supposed to get a call last night to give me a time frame, they apologized. The technician that came out was excellent. I really liked him. He was perfect. He found out what was wrong with the AC, went and got the part, and then, came back and fixed it. Not calling me the night before to tell me what I expected was the only thing that they didn’t do right.

The faucet was messed up and after submitting the claim online, Mr. Rooter came out in 2 or 3 days. They had to get approval after the first trip, so they had to take another trip to get it done. It was ridiculous for something like that, but they have fixed the sink anyway. We had a good interaction and everything is going very well now. Overall, it's a good experience with American Home Shield.

The guy who came for the light fitting that had come off was very cooperative and knowledgeable. I submitted the claim over the weekend so he came after the weekend. Everything is fine now. I’m satisfied.

I heard about Home Shield from a family member and then I got involved in it. They've been very responsive and they've done everything to my expectations. I've also recommended it to a lot of my friends. I've used them twice in the last three years and recently, I've had a claim for my stove. It is a gas stove but in order to turn on the oven, I have to press the button. But the electronic portion of it was out and none of the clocks work. So my top burners would work but my oven wouldn't.

I had a plumbing issue and I submitted a claim to American Home Shield. Once a figured out who to call, things were fine. They sent Third Generation which is a plumbing outfit. He fixed the two toilets I was having problems with. That time, my needs weren't immediate as I have other bathrooms. However, I had to wait for the plumber for a couple of days. If I had a house with only one bathroom, it wouldn't be very good for me. Still, AHS did everything that they were supposed to do.

My drain line was leaking and still is leaking, but the plumbers said the issue was that the line was backed up. But then if the line is backed up, it’s gonna come out somewhere. But it’s still leaking. I didn’t call back American Home Shield because I don’t have the $75 to do another home visit. But I want them to replace the drain line that’s still leaking. So the issue is not resolved. This is my first claim and submitting the claim online was fairly easy. When the plumbers came out, they said they drained the line from outside of the house. But I don’t think it was because of the line was backed up. Every time I’ve used that washing machine and it goes to drain or spin, the water comes out behind the wall. I shoulda been more assertive to replace that drain line.

I called American Home Shield to get my locks changed because I just bought the house. They were helpful and they said that the contractor would be calling me to schedule a time. The experience was good. I was glad that they were able to get the job done pretty quickly.

My parents have had AHS before in another place. We chose them too and they have been much better than any other home warranty company. When our washer wasn't working correctly, I spoke with an AHS representative. They gave me a time when they would get back to me to schedule. And the contractor that came out was wonderful.

I put a request in to American Home Shield for my bathroom toilet and they sent a plumber who was ill out. He couldn't do the service needed. He was friendly though and said that there was nobody else. He was calling his supervisor who was not answering his phone and said that there was no one else that he could call. I told him that if he was sick, he needed to go home.

The heat pump on warmer than normal days showed that it was running in auxiliary heat for a couple of hours. I field a claim online with American Home Shield. I like the website. And they gave us a 9:00 to 12:00 time frame for the contractors to come out. I was getting ready to contact them back because the heat pump is still doing it, but they said nothing is wrong and I’ve never seen a heat pump do that. It does it every now and then. But on cold days, it doesn’t even do it. So, that’s really weird. I’ve had AHS since September of ‘18 and my experience with them has always been great.

If I try to do my claims online and need for the contractor to come back for a repeat, I’ll be charged another fee. So I have to call in so that if they need to dispatch within that warranty period, they will dispatch the same company and not try to charge me another dispatch fee. Recently my dryer wasn't heating and they sent A-Town within 24 hours. The contractor was knowledgeable and really seem like he knew what he was doing. So, I’m comfortable with that. The first day after the repair the dryer seem to work, but then when I washed and dried three days later it didn’t seem like it was drying because it took two cycles. But I wanna do it again just in case I had too many clothes or whatever elements may have impacted that.

The washer is now working. Occasionally, it still doesn’t work on the lowest cycle, but the technician showed me how to run the dial in case that happens. He was very informative and checked everything. We’re happy with the service. My daughter’s in the service and we live in a military community, and they highly recommended American Home Shield. My husband is out of town a lot, so with American Home Shield, I don’t have to wait for him and I don’t have to figure out how to buy a new appliance. So it’s a time saver. And my husband says you’re not replacing appliances when things break. The only problem is sometimes it’s so busy, it’s hard to get through.

The furnace was squealing when the fan would first start up. The online process of submitting and initiating the claim was awesome and super easy. Within a week from submitting the claim to American Home Shield, the contractor Temperature Pros came out. The fellow looked at it, and he told me what was wrong. Then he said he needed to order the part and then he did. The only snafu was that the part was ordered and put in his truck, but he wasn’t informed. So, it took a little while before he came back. When he came back, he installed it. He was professional and everything was great. The furnace is working fine now.

I ended up doing the claim with American Home Shield online because it was a big hassle doing it over the phone, although I prefer doing that. The contractor, Appliance Superheroes, came within a day or two. He had come out to my house before to fix some other things and he was good and professional but he came out three times and the dishwasher still wasn’t fixed. Finally, American Home Shield sent out 88 Mechanical on Wednesday and they fixed it.

I had a recent claim that I submitted to AHS for my dryer in the building that I own. AHS sent Redeemed Heating & Cooling whom they have been sending since I've owned my building. I prefer them as they are an excellent company. I use their services personally for my house. They're very honest people and are good at what they do. For this claim, they tried to find the heating element for my dryer but could not. They turned the search for a replacement over to American Home Shield and they couldn't find one either so AHS is replacing the unit. However, their site doesn't let me select that my unit is the stackable washer-dryer type. It's confusing as the site only lets me select one or the other. AHS can't just replace one.

Mr. Rooter Plumbing came out the same day that I submitted the claim to AHS and the contractor did a very good job. Everything's fine since then. It’s been a long time since I had to use my American Home Shield. We moved here three years ago and we had used it in our previous home in Kansas. But after the response I had of that right away, I feel so confident that if something happened, I could get it taken care of immediately. So, I appreciate it.

My mom had a plumbing issue claim with American Home Shield, and Lubbock A-1 Plumbing got there and got it resolved. That same company has been out and dispatched there before. They were very cordial and nice. She was really happy with them. Everything was great.

The heating was making noise and there was no hot air, so I submitted a claim over the phone and the representative was wonderful. In a day or so, someone was scheduled to come out. The contractor Comfort First Heating was on time and they were professional. They did whatever was required. But then, some parts had to be ordered. It was around Thanksgiving and the tech said, “We'll do as soon as we can.” And they actually did before I even expected. I had some issue in the summertime with my air condition as well. I didn't know if it was normal procedure or what was going on, but it was really hot on those days and it took 2 weeks to get a part. A couple of times, they said, “I need different part, this part, that part.” I didn’t understand all those things, but it took a while. Other than that, everything is fine now.

For my latest AHS claim, Zerr Appliance Repair came out and fixed my dryer. My husband said that they were a great company. I've had AHS for two years and everything has been good so far.f

We’ve had several things that we’ve had repaired or replaced over the years and we’ve had a couple of experiences that weren’t so good either with the timing or the representative. Our claim for the pool component is probably the best experience as far as AHS quickly taking care of it. I filed the claim for the blower motor online and someone from ABNation came out very quickly. It was within two days at the most and the guy was very good. Everything works fine now. AHS made some major changes along the line somewhere and it certainly worked. The representative excellent and the response time and communication were much better.

The dishwasher's panel where you put the soap in was broken. So, that had to be replaced. I called American Home Shield and the representatives were really good. They sent me an email that said who the contractor would be. It was during the holiday, so it took a couple weeks for the part to come in. But the contractors were efficient and called and said the part was in. They came in and installed it within a couple days. The dishwasher has been fine since then. I’m really pleased with American Home Shield. I was with another company and I was not pleased with them at all. A friend of mine told me about American Home Shield that she has and she was pleased with them.

I’ve had American Home Shield for six months now. We didn’t even know about them until my daughter told us about how they take care of her home. My experience with them has been perfect, so far. Every time I call, I wasn’t even put on hold. They took care of me right away. When the motor on our pool went out, Golden West came out originally, but it was as if they didn’t wanna catch the issue at all. I got a little upset with them, so I called American Home Shield back. They sent me All Solutions and they had it done within a few days. They replaced the motor to my pool. I’d love to have them back anytime.

I was with AHS years ago and then we didn’t renew for a while. We signed up again in September or August because they’re really responsive. When you call, they answer right away and they get somebody out here really quickly. I remember that from last time. I had a claim and they called me 10 minutes after I reported it. AG Appliance came out really quickly and it took them about five minutes to figure it out. Then, they fixed it and they were gone in half an hour.

Clear South Water Solutions came out to replace the garbage disposal that stopped working completely. I called American Home Shield's customer service number and the live person I spoke to told me to expect the contractors out in 3 days from when I filed the claim. The reps are very good and they got into communication with the Clear Water company. Now, the garbage disposal is working fine and we are using it. Overall, American Home Shield's service was good and I had no issues. They had quick follow-up with the service and got it done on time.

I had a hot water heater that needed to be replaced and the whole process went tremendously. Everything went really good with the claims rep that I talked to. The tech came out the next day to diagnose it and they had it fixed within a couple of days. It could’ve been fixed a day or so earlier, but I was not available. So the extra delay was not their fault. The tech was very knowledgeable and professional. He also cleaned up. It was one of my better experiences with Home Shield. We've had them for about 30 years through multiple houses. We used it a lot in the first few years, but I haven't had to use it too much in the last few years. It’s insurance, so we just kept it.

Bencraft Mechanical Services came out for our AC unit. They showed up within an hour of me submitting the claim. And so they were very expeditious in getting it all fixed, and it was fixed probably within three hours. One of the motors had burned up, so they had to remove and replace it. We've had American Home Shield for four years now and usually, we had a very quick response with most of the service providers once the claim has been submitted. We have some older appliances. They would probably be major purchases if we had to buy them. So, we just continue covering them under the warranty.

We were having issues with our icemaker, and the fridge is a brand-new fridge. I had no clue why that randomly happened as it was working fine previously. American Home Shield sent Cal Valley Appliance Repair out, and the guy diagnosed the issue immediately and fixed it on the spot. It was good. I did 3 separate claims on the same day and the other 2 were responded quickly as well. I got confirmation on the expected appointment. The assigned contractors came out, did their job, and everything is taken care of. It was all within the next 24 hours. I've had American Home Shield since November and it's definitely a smart move to invest into a home warranty right after the builder's warranty expires 'cause it seems that after the fact is when everything tends to take place.

I had water running out from the bottom of the water heater unit. I called American Home Shield and they sent out Wright Way Plumbing. The guy that came out was very nice and he did a great job. The water heater itself was functioning correctly, but the problem was a pin-prick in the type of piping that was used to install it. With that little pin prick, it was spraying out water. The tech replaced all that piping so that I won’t have that problem in the future. I’m very satisfied with that experience. I would strongly recommend the professional job that they do. I would have them come back again. They were great.

It's been more than 15 days since I opened a request to fix my Dishwasher, and the issue is still not resolved. Even to my surprise they closed the service ticket without reaching out to me. They simply find a local cheap technician and assign the ticket. I would definitely not recommend anyone after this experience.

American Home Shield has been professionally working with me to resolve the issue with my stove burners. It has taken longer that I would have liked, but in the end they will have a very satisfied customer. We are at the point of resolution, and I am pleased to say they have been quite attentive in their efforts to satisfy my needs. I have not accepted their offer to date, but I plan to do so, and would happily now give them a 5 star rating.

When I submitted the claim to American Home Shield, they responded that day. Then, Appliance Wizard was quick to come out to check my oven and dryer. The guy was great and he was able to get my dryer fixed. The oven, however, needs to be replaced. AHS responded quickly to get it replaced, but the problem with them is that they have more questions like the color and the measurements, so trying to get a hold of a person by phone was not possible. When I got through, the girl told me when would be the best time to call, like when they first open or when they first close. And I haven't called them back. Overall, we have called AHS out several times and they have been really great. If you don’t have to have things replaced and you just need to get them fixed, they are wonderful.

Submitting claims online to AHS is easy. With my last claim, I put the request in on Christmas Eve and when I got a phone call the day after Christmas, AHS' contractors could not be at my place until the next Monday. I called AHS and told them that was unacceptable and that I needed someone. They called me back within an hour and a half and told me that they sent Neely Brothers to service my claim. The tech found my issue, fixed it and was out in a timely manner. During the repair, he put out his drop cloth and cleaned everything up.

I had a dryer claim with American Home Shield and it was fine. The contractor came out and changed a part. He was professional, courteous, and it didn't take him very long to get the dryer working. The dryer wasn't working at all and they got it going. So, it went well. I also had a water heater claim, and the vendor had to come out twice because they got the heat going, but then the fan wouldn't turn off. They had to come back and make an adjustment on the gauge, so that it would shut off automatically.

I've had AHS for a couple of years and everything I have had done had been done well and in a timely fashion. When my water heater was leaking, AHS sent out J H Gordon Plumbing. They came out on a Friday and it took them until Monday to get a new one. I think they had to wait until they got one in to do something. Then, they come back that Monday and did it.

The guy from Home Service came out, and he was extremely pleasant and explained what he was doing. I know they don't have to do that but I thought that was very nice customer service because when something's wrong, you wanna know what's going on. He had to wait for the furnace. The furnace goes on and off so he was patient until he could get a read on what was going wrong. All in all, it was a very good experience.

Whenever I need a service, American Home Shield provide it right away. I’ve had them for a couple of years now and the service quality is very good. The cost is a little bit high but we live in an older home and we have older appliances, so it’s worth it. I submit my claims online and it has been very easy. I had a claim for the garbage disposal and the person who came out was very pleasant. He went straight to look at the problem and he realized that the disposal needed replacement. He went to the store, grabbed it, replaced it, and the end. It went very smoothly.

I've only had one bad experience with American Home Shield and that was when I was trying to explain to an operator what the previous tech had explained to me. She tried to discount me like I didn't know what I was talking about. When I started giving her more information, she goes, "But what are you asking me questions for because you already know the answers?" I told her the man gave me bits and pieces of information which was what I was giving her. I was asking her questions because I needed the rest of the information. And she just continued to be rude. I said, "You know, you just have a nice day," and I hung up on her. After every claim, AHS always sends a survey about the company that came, the contractor that come out, as well as the operator. I filled that out. Other than her, everybody else has been good.

Climate Masters came out for a heating issue. They told me that it’s a two-tier system and the way it works is that, if it goes under 30 something degrees, you have to put it on emergency and then the heat will come on upstairs. They made sure this is gonna work and they left. But we’re still having the same cold air coming out under 30 degrees, so they really didn’t fix it.

Dempsey Oil came out for a plumbing issue. The sink was leaking in the kitchen and then in the bathroom, the faucet in the tub was leaking. They fixed the leak under the sink but there’s still one side and it’s still leaking. The faucet is not working at all. My wife was taking a shower and when she turned it on the other day, the whole thing came out. So I called Dempsey but they told me that I have to call American Shield so they can issue the ticket for Dempsey.

I've been with American Home Shield for a couple years, but I only had to use them once and it was a great experience. Their contractor, Oak Valley Appliance, arrived when they said they were going to.

Everything was perfect with my claim regarding an electric issue. The contractor knew exactly what was wrong and they just attacked it, fixed it. In 10 minutes, it was done. I was very satisfied. I had American Home Shield since 2006 and they’re the best so far that I know. I never had any problem with American Home Shield. If there is something, they quickly correct it. Submitting a claim is fine too. At first, when you submit a claim, they did not required payment upfront. You pay it after the work was done, and then they changed to paying upfront, which is no problem anyway.

The claim with Metropolitan Heating and Air went well and as planned. They changed the heater coil and they got the unit up and running. Heater's coming on.

I usually submit claims to AHS by phone and I love my experience. Their reps are very nice and this is a big difference from my previous warranty company. They don't give me problems with appointments. If an appointment doesn't work, they work with me and they get someone right away. They contact me and then they follow up. The contractors they send are professional but then one left a mess and the other lefts the lights on and the door open up in the attic. Still, the appliance guys are really good and they're efficient. The parts that they ordered came at the time that they mentioned. Everything worked out and I'm pleased with the overall service.

I heard about American Home Shield and the good things about them that was why I chose them. There was one instance where they had to replace the water heater but they took a long time. It took more than 10 days to repair it, but they didn't have the part. They had to get the part. That was one bad experience. But so far, they have been good including the representative I spoke with when I called the claim in.

It's easier to call in to submit claims with American Home Shield. I've had pretty good assistance with their reps. I've had a few that left a little to be desired but two can't mess up the whole thing that we have with the service. I had a dishwasher claim where they sent Affordable Appliance Repair out. The service guy was really good. He worked on it because it was going into the holiday. And he came on a Wednesday, and he had the parts in probably Saturday. He came and repaired it. So far, the dishwasher is working really good because he repaired the pieces. He didn't replace a lot of the hardware. It was the inside that was messed up. He had a kit that he had gotten and instead of trying to repair what was broken, he got the kit to repair it.

American Home Shield is our first warranty, so we’ve gotten stuck with them, and we've had them for quite a few years now. I put in a request online and then they sent me an email with all the information as to when to expect the contractors out. Aqua Plus came out to service the request for my equipment because the filter was not working. They took a look at the equipment, and said they need to be replaced, and they said they have to get back to Home Shield and also talk to their supervisors. Once it was approved, which was the same day, they went and brought the equipment and replaced it with a new filter and a new housing. They were prompt and very professional. And everything is functioning very well now.

Price Right Plumbing came out for a stopped-up sink. We thought it was the garbage disposal. They came out and said they couldn’t do anything because there was no cleanout. They said on their ticket they have to get on the roof to get into that vent and come down that cleanout. And since American Home Shield does not pay for the roof cleanout, I called Home Advisor and got hooked up with Russell’s. Russell’s came out today, and Lo and behold there is a cleanout under my sink and there is no roof vent. So Price Right lied to me all the way around. I had put out $75 for their service and didn’t event get it right. And then, I had to go and pay this other company all of this money to get this thing corrected.

Our house heater was blowing cool air one time so we called American Home Shield. I was very satisfied with their rep. They then sent A-1 Quality Care, LLC Reno to service the claim I filed and they came between 4:00 and 6:00 PM that same day. A-1's tech provided excellent service and he replaced a part of the heater with a part which he had on hand. That got it working and everything has been good since.

The motor in my furnace went bad. I called AHS because that was my only heat source and I asked them to expedite it. It took them two days to get the part. Once Johnson HVAC got it, they came then took the old one out and put the new one in. The guy was very professional. I called American Home Shield and usually, it’s all been HVAC situation. They’ve gotten either Johnson or one other company to come out and they fix everything right on the spot. If there was something that they couldn’t fix on the spot, they'd order the part. Then once it comes in, they fix it. It’s been a good experience.

Having the warranty with AHS is a no brainer. If anything breaks in the house, we just pay our $75 deductible and it’s covered. My most recent claim was for my wall furnace. Navigating through American Home Shield's website was simple. I chose what item needed to be fixed and the website went straight to it. Then, the claim was submitted and I got an email of what company’s coming out and on what day. Loyal Hands Appliances' tech was great. He waited for me to get home and explained what was going on. When he fixed it the first time, it was working fine. But after a while, it wasn’t turning on. That’s when I made a second claim to have them come back out. He fixed it and the heater works fine now.

After the tech came out, my heater is still not working the best now. It seems like my heater still shuts off and then it starts shooting out cold air. The gentleman asked me to change the filters. The filters were changed, and it's still shutting off. So I'm a little disappointed with that. I plan on calling Home Shield today because I'm almost ready to switch. This is the second time that I've had a bad incident. But it is not Home Shield's fault. It's the people that they have working for them. You have to blame the contractor that comes out because they're not initially even diagnosing the problem.

We’ve been with American Home Shield for a number of years and our experience has always been satisfactory. They’ve always done what they said they would do. They always repair or replace something. AHS seems to have pride in their work and tried to do everything well. And their technicians are all very qualified. Our recent claim with AHS was a microwave. I called AHS and the rep was excellent and did the job very well. The contractors came out and checked it and said the door handle was off and it wouldn’t turn on the inside. They decided to replace it with a new one. We opted to use the microwave that they suggested. It had to be ordered and it took a little longer than it normally does, but it was during the Thanksgiving holiday, and I know all that mounts up and just adds time. But, everything was satisfactory.

We called about our dishwasher and everything was fine from the phone call, from originally calling AHS to them setting it up. I called that morning and it might’ve been within two hours when the contractor called. I figured he was going to make an appointment, but he asked if someone would be home. He said he had our address and he would be on his way. He came in, put the paper slippers over his feet and cleaned. He was a very nice man. Our dishwasher was repaired within three hours of my initial call. I was shocked. I had one issue a few years ago with the microwave and that shouldn’t have taken that long but it took a while because it needed a motherboard. The motherboard was damaged in shipping, so that took three weeks to repair. Outside of that, AHS has been fine.

The furnace wasn't working and that was one of the coldest couple days of the year. Home Shield sent Reliant. They got out there pretty quick and got it fixed. It was the fourth time this year it has been repaired. The tech tried to fix the part the first three times and then ended up having to just replace it. Once he replaced it, we haven't had any problems. I appreciate the ease of this claim. I got online, filed the claim, and it was really pretty quick and easy to deal with.

I filed a service request to American Home Shield for a dishwasher that had no power. I did it online and the website said, “Someone’s gonna contact you shortly,” and they did. The tech from Active Appliance Services that came out was friendly and he fixed the problem. Since then, the dishwasher has been doing great. It was an easy and painless experience.

We had a couple issues at the same time. The drain under the house was clogged up, and then we had a small gas leak that was probably been there for a while. We just noticed it when the door got shut, and it started to build up. I did everything online, and submitted the claims on Monday afternoon. I got a call that night, and had it scheduled and ready to be fixed the next morning. So it was really incredible. The guys that did the work were quick and kind of explained to me what they were doing and what had to be done. They were in and out in for an hour and a half or less. The tech explained what he did in both instances. When he was done with the gas leak, he brought me down and showed me what he replaced. We actually talked about how he was gonna do it beforehand to make sure it was okay.

Home Shield is very good and helpful and their crew is very patient. I filed a claim for rekeying and it was pretty good. The technician scheduled a time that fits my schedule. He was quick and the job was well-done.

Suretec Appliance Repair came for my washer and dryer. The washer was not going through all of its cycles. So, Cedric from Suretec went through it. He said that it needed a special part which he didn’t have at the time. He was gonna try to get it. And then, he looked at the dryer. It was not drying the clothes. He found that problem too. The only delay was to get the parts. But when he got the part, he came down. We’re really pleased with him. Both my washer and dryer are working okay.

American Home Shield was part of the agreement when we bought our house. We were given some options, and then I went online and picked it out. There were several issues we had with the air conditioning system, and American Home Shield had sent several different contractors over since June. Each of the contractors fixed something but then they left other things that weren’t fixed.

AHS has professional service, and stuff gets done very promptly. Everything’s top-notch.

1st American Plumbing repaired my problem and the guy was very professional. He showed me exactly what was going on before he repaired it and he resolved it in about 30 minutes. I was very satisfied with the time frame but I’ve had problems with it before. I have had the home warranty for almost 20 years and I’ve been satisfied up until this year. I’ve had some incidents this year that I wasn’t too pleased about. Prior to that, everything has been acceptable. They could improve on the scheduling. When I have an emergency situation, they could work with me and try to get contractors that work on the weekend or after hours.

My heat wasn't working so I submitted a request over the phone and the representative took the information. Jazz Aire called me immediately and came right out. They were excellent and everything was repaired the same day. However, I have found American Home Shield not to be the best. I'm also considering not renewing the contract. I had an issue with my refrigerator and they couldn't locate the part that they wanted to get, so they had to take my refrigerator down for 2 or three 3 weeks. Of course, one can't do without a refrigerator. And instead of offering me a new refrigerator which I'm supposed to have repaired or replaced, AHS offered me $300.

There was a time when I had an issue with my garbage disposal. It wouldn't power up or spin. I called in a claim to AHS and asked them if there was any warranty on it. They explained that the warranty on it was only for three months. They sent Loftis Home Improvements and within 24 hours, they contacted me to set up an appointment. When they came, they found that my wife had a teaspoon that was wedged in the disposal. They fished it out, mangled up and afterward, the disposal worked. I found them to be one of the best plumbers that I've ever had come out to my house. I'm very happy with them.

My claim with AHS for an appliance issue went very well. I was really happy with the gentleman from Sears. He was a nice man and he informed us right away that the problem was the safety feature in our stove. We had the brochure on it and we read it but we did not see that safety feature. I was very satisfied because it was Thanksgiving time and my stove had gone out, and all it was was a matter of knowing how to reset it and it wasn't in the literature that we had. It had like a child lock on it and we weren't aware of that. And it has never happened before in the stove. But he explained to us that that was all that was, and he just reset it, and everything was fine. He resolved the problem in two and a half seconds. We've had our AHS warranty for 35 years. It's a good security feeling to know that we have a back-up plan if we can't repair something or take care of an issue ourselves.

SWAT Plumbing showed up when they said they were gonna be here. Once they got here, they assessed the situation and took care of it in a timely fashion. We also discussed the issue. They were great. They knew exactly what they were doing. American Home Shield's people were very professional and very nice. Every time I've dealt with American Home Shield, it’s been a pretty pleasant experience. Usually, I do my claims by phone, and everything’s good. AHS has been satisfying.

One night, my daughter Olivia was smelling something burning, so they turned off the furnace and she gave us a call. A claim was filed to American Home Shield and I was there when the tech from JE Johnson came out. That experience was wonderful. Apparently, the air wasn't going through and the blower was overheating. He did a very thorough check and he checked for carbon monoxide. And he came to the conclusion that the heating ducts needed to be really cleaned out because it's an older condo and the buildup in the filter was what they were smelling. So, we went ahead that day and made an appointment to have all the ducts cleaned out, and it has been fine ever since. So far, American Home Shield's service has been good. They've been quick on calling back and they've sent out some nice people.

We contacted American Home Shield and they contacted the contractor. From then on, it was between us and the contractor, so it all worked out smoothly. There was a little bit of confusion on some of the parts for the master bedroom spa but it got fixed and I was satisfied. I’m happy that it's working now. The technician was very nice and helped us out. He was in contact with us and let us know that the part was on the way or if there were any delays, so it was good. He explained what was wrong, checked everything out and made sure everything was in working order 100% before he left.

I had a leak in my hot water heater. There was a little puddle of water outside so I called a plumber and then realized I have AHS. So then I called Home Shield and they hooked me up with ASAP Plumbing. The only problem was it took four days for them to come fix it. I joked with the guy, “Hey, if you’re As Soon as Possible, why did it take you four days to get here?” He answered, "Normally, we would come right away the next day, but you happened to catch us right at New Year’s.” But once he came it only took him 30 minutes to fix the heater, and he was gone. It was quick. He knew exactly what it was. I was very satisfied.

American Home Shield has been wonderful. I was with them for 10 years. I left them, and I came back like two years ago. They have been wonderful. They sent Safe Cali Plumbing for my garbage disposal, my sink, and my kitchen and also for the toilet in my master bedroom. The disposal wasn't working, and the contractor came and he fixed it. There's a reboot button that he pushed, and something was stuck in it. In the bathroom, the toilet wouldn't flush properly, so he replaced that. Then there was a valve at the bottom of the toilet that was stuck, so in case of emergency, I couldn't turn it on and off, and he replaced that. He was really professional and very helpful. I called American Home Shield to submit a claim and the person on the phone was very accommodating. They usually say the contractors are gonna call you within 24 hours. With this claim, they called two hours later.

I'd call AHS and tell them what was wrong and they would get somebody to come out and repair it. They sent out Lake Area for the dryer and I was kinda upset because they had to get the part. It took a week, but other than that, everything was fine.

I've had American Home Shield for 16 years and every time I've called them, they come. Their electricians have to be prepared and they have to bring a ladder for work. With my plumbing claim, everything went fine. The guy from Gatorsburg Plumbing came in and did what he was supposed to do. Then he cleaned up and he left.

Submitting claims to AHS has been straightforward. However, there was a time when I had a problem with my dishwasher and it was a nightmare. The contractor AHS sent didn't have an idea. More recently, our garage door stopped working and we submitted a claim to AHS. They sent Ace’s Garage Door Repair and Installation out and the tech who came had good knowledge. He had the right idea what was going on. There was an issue with the motherboard and he explained that to me that he had to order a part and that the repair was gonna take some time. He called me back like he promised, came back and fixed it. He was very professional and I was quite happy with him. Everything went smoothly.

I wasn't very happy with my heating claim. As soon as the heater got to its temperature, instead of recycling and turning back on to get to the same degree that we set it, it wouldn’t go back on. The guy from Everyday Heating had to come out three times and was rude. He was cocky with me and we had a few words. When we were in the basement and I started talking to him, he said, “This is gonna take a little bit. You don’t have to stand over me.” Although I went along with him, I thought that this is my house and I’ll stand wherever I want. He was here for only 10 minutes and out the door, he went. I sat here for another three days without heat, to get him back. When he came back in, he said that we gotta do this and that. I said that I didn't care what he had to do, just get some heat back in the house.

I've been with AHS for four years, but before Katrina, I was with them for 20 years. I like the idea that when I call them, they already have a list of companies to choose from and that they have already checked the companies out. Over the years, I’ve mostly had good contractors and some bad ones. Most of the time, my complaint is that they don’t come out or they may not come out soon enough. But lately, I’ve been getting appointments within the week. However, it sometimes takes a little while to get the part in. And a couple of times, I had a problem where they were waiting on the contractor to submit the paperwork to them.

PLM Appliance has been here for four times on the same issues with the refrigerator. I need to talk to somebody, but I am not sure how to do it because every time I have called, I only end up talking to somebody who says, "Yes. We'll have PLM Appliance come out." Those guys were good and they did a nice job, but they couldn't solve this problem and they have worked on it for three months already. They are hamstrung because they've tried everything they can try and it's not solving the problem.

It was very easy to submit a claim. The contractors have been great. Everything went really well with our dishwasher claim. The contractor came out and fixed it right away and left. For our refrigerator claim, the only problem was that it seemed like it took forever for them to be able to come out and take a look at it and do the repair. They weren’t able to fix it. We had to wait for the part, and then they couldn’t come out for another week. That kinda sucked. Yesterday was when they finally fixed it. We were out of fridge for probably three weeks. It would have been nice to have a faster service. Other than that, they were professional when they came.

I would caution anyone from purchasing this warranty. We cancelled our within the first 30 days. We put in for 3 service requests. Rekeying - we paid $100.00 deductible, locksmith came. He was lovely and did his job and then asked for the remaining balance of $59.00. He said they pay up to $100.00. I paid the $100.00? I spent 2 hours on hold trying to get an answer about that. Second service request was for plumber. 8 days later still no appointment so I called them. They said they have no plumbers in my area but would "eventually" find someone. We have a leak and no hot water, not a good answer. At this point we decided to cancel as we are still within our 30 days. This process was terrible, I was put on hold over 6 times and transferred 5 times. I am still waiting for my $670.00 from agreement and $200.00 from deductibles they accepted and did no work on. Think twice before buying this warranty!

The guy from Standard Plumbing was very professional, on time and he fixed all my issues. They were wonderful, but I still have one standing claim with AHS right now. The guy’s taking forever to come and fix it. I talked about my refrigerator, and the rep told me I had to submit another claim, which I think is unacceptable. Especially due to the fact the guy they asked to do the work took all the information down and said just because he came out already, I had to do another claim. He didn't finish anything yet and I didn’t understand why I had to do another claim for that particular item. I want to see that improved.

I’m always happy with American Home Shield. I’ve been with them for a long time and they’re the best so far. If I can get online, I'll first submit the claim online. We had an outlet inside that went out and Certified Electrical was super fast and was very good at it. Their technician came in less than a day and he was great. He explained everything to me and he did the job. He told me exactly what was going on and it worked perfectly. The switch that he put in there burned out again, so he had to come back and put a new one in. It’s under warranty for life so if anything goes wrong, they’ll come back out for free. That was pretty good.

Some of AHS' vendors are not the greatest in the world. I've had some issues with some of their plumbers and air conditioning people who have come out. Those guys didn't know what they were doing. My house flooded not too long after the last major plumber that I had came out. All my floors had to be replaced. That time, there was a leak in my kitchen faucet and he shut the water off to my kitchen for two weeks supposedly to order a new faucet. Originally, I thought that the leak was coming from the overflow from the air conditioning as that is a problem that I've had to have addressed multiple times.

I love American Home Shield. They could add some stuff for coverage and make customers have more, but they are doing good. I had a dryer claim and they sent All Valley Appliances. Everything’s okay. The tech was professional. He came in and fixed the issue.

The first claim that I requested from American Home Shield took at least two days to get an appointment and get things fixed. It was a little frustrating because the house is an Airbnb so if I have guests, I want things fixed ASAP. If there is one person that cannot do it, maybe there’s another provider that can do it quicker. But the second claim was all perfect. I got a text right away from the contractor after I put the claim to AHS on the computer. He told me that he had some time that afternoon and he came the same day, fixed it and everything worked well. So, he was great. Having the coverage with AHS gives me peace of mind.

My washing machine wouldn’t turn to wash the clothes. I also had a problem with my dishwasher because it was acting up -- sometimes it worked and sometimes it would not. I forgot what the contractor said the piece was on the washing machine, and then he went to work on the dishwasher, did something, and then everything was working good. Both of the issues were on one ticket. American Home Shield's customer service does good, and everything seems good, too. I don’t like the wait time people to come out, but this last trip was a lot faster.

My shower was clogged and Prime Plumbing Services did an excellent job. I've had American Home Shield for about two and a half years. They’ve helped me with other issues. I did appreciate the fact that they first connected me with a company that really didn’t have great ratings, and I told them I really wasn’t satisfied with them after I did my research, and then they assigned a new company to send out. And that was the people that came out to fix my shower. So, I appreciate AHS taking that extra step. The people that they’ve sent out have been very helpful. I haven't been dissatisfied with the people that come out to service my home.

My fridge stopped working. The contractor that came out was great. They told me what was wrong and how long it would take to get the part. It was a very good experience. I’m moving and I will buy American Home Shield again.

I used AHS several times a year and I’ve always had good service with them. When I first got it, I would call and make a claim. But now, it’s easy online. I just go to the website and put in the information. They’ve saved me tons of money over the year. I bought an older home, so I made sure I had a home warranty and it paid for itself almost every year on various different things. Recently, I had an HTG claim. From the time I submitted my work order through American Home Shield, Reep’s got ahold of me. They came out, looked, and identified the problem. I had to wait a few days for a part to come in. They came and installed a new unit and it was done. It was wonderful and smooth.

I had just purchased the home and in the process of moving in and hooking up the washer, my toilets were backing up into my showers. I called American Home Shield, they sent somebody out, he snaked a line from the outside and the problem went away. I also called them for my air conditioning, and there was a whole lot of confusion as to who was showing up and when. It was almost like they weren’t in communication with the vendor. In discussing things with the HVAC company, the issues that I have are not covered by Home Shield. It has more to do with the original design and the lack of airflow and stuff that American Home Shield has nothing to do with.

I had a problem in the waste disposal of the sink. There was a faucet that needed to be tightened in the master, and Lindsey Company was here in less than 20 minutes. That was the second time I have had that contractor and they have been great. Any time I’ve used American Home Shield, they have been great. There was, however, one time I needed them that I couldn’t use them because the AC contractor that they had allotted to me didn’t know anything about my particular type of AC unit.

The AC unit was running nonstop in the winter. I made a claim to American Home Shield over the phone. They sent A Johnson Heating & Cooling within two or three days, but it was right over Christmas. I don’t think he was 100% sure what the problem was. He said that he thinks some wires were touching, but everything is working okay since the repair.

Super Air came out to service the heater that doesn't work. They fixed it and it worked for a couple of days, and then it stopped working. They came back and it started working again. They checked it out and said that they had to change another part. They said they ordered the parts, but they have not come back yet and it has been more than a week already. The contractors that came out were good. They came on time and they did what they were supposed to do.

We had a plumbing leak and a running toilet. AHS sent someone to check the leak. They weren't able to fix it because it wasn't covered under our home warranty, but they fixed the toilet. I did the claims online, and I don't think it could have been much easier. The contractor called me and set up the appointment. They were on time, polite and professional. It was really easy and everyone was very accommodating. I was really happy. It was the first time I had made a claim, and it went really smoothly.

I found submitting with AHS online to usually be easier. When we had a refrigerator replaced because they couldn’t replace the parts, it went easily. They gave me a website with recommendations that were comparable to the refrigerator that I had. I could’ve chosen from any one of those or have them send me a check, up to a certain amount, or submitted a receipt for one purchased locally. I chose to go with the one online because they had one for a price that I couldn’t beat locally. For our heating claim, Eagles HVAC came out. I was not here when they did, but my husband was. He said the contractor was professional and all business. We had no heat on our upper floor and had nothing on our thermostat upstairs. The contractor was able to repair it in one day. There was a breaker or fuse blown upstairs and a couple of other things that he fixed.

I submitted a claim for a plumbing issue to AHS and went through an easy process. They sent Choice Plumbing and Heating and the techs from there were super efficient and helpful. They met my expectations. That time, the water was cut in a J-pipe and I didn't realize there were such pipes for the pipe coming out of the basement floor. The plumber flushed water through it and there was no backup. There was no problem and the issue was just inexperience on my part.

We had Home Shield a few years ago but we dropped them for several years because they irritated me with not covering things that should have been covered. We took them back up again when we moved into this home. And even here, I've had them come out multiple times for something that should have been fixed the first time, and it wasn't.

I used to have problems with American Home Shield, but I don’t have any problems with them now since I have the direct people. Before I’d gotten in touch with a higher authority, my experience was really bad that I was on the verge of cancelling and going to another company. My neighbor gave me another company to go with because I pay maybe 2000 a year for insurance on my rental property and they send you these people that ain’t experienced. And then, when you call to complain about them and ask for a supervisor, they won’t share any information. So, I had to dig deep to get in touch with the right people who I need to place complaints to.

I thought the hot tub was broken because all of a sudden, it just drained all the water out of it. Mountain View Pool & Spa came out and everything went fine. It ended up not being a problem. All it was was a loose connection. The tech was great and very helpful. I also had a water heater claim. And other than American Home Shield taking a month to get the right replacement water heater, everything went fine with the installation and the company that put it in. Luckily, our house has multiple water heaters. So, it wasn’t a huge inconvenience.

I called American Home Shield to service the heating unit that wasn’t heating and Coastal Comfort Solutions came out. The technicians were very professional, they came in a very timely manner, and they knew what they were doing. They were able to repair it on their first visit and everything is now working perfectly.

We're very happy and satisfied.

We didn't have any heat and have called a different company. The contractor said that we needed a whole heating system. They got us on last time with our air conditioning unit upstairs, which was $9,000, and I didn't believe them. And then, I remembered I have American Home Shield. Submitting a claim with AHS was so easy. I called them and they sent Wilson out who said that we didn't need a whole new system. That was good news for us. Wilson HVAC was very good about what they did and even talked to my husband about it. Whatever they did, they fixed it. And I was really glad that it worked so well so that I can go on my Facebook page and say that it worked 'cause some friends of mine are the ones who told me about American Home Shield.

I had a problem with the ice maker. It was freezing the ice cube tray into a solid block. So the contractor replaced a couple parts and it was fine for about two weeks. But now, I’m having the same problem again and American Home Shield sent a different company and they need to order two more parts. They are waiting for American Home Shield to approve the parts and then they would order them, and then they would come and replace them. But the contractors were very professional.

Three month saga. Bottom line I still don’t have a replaced disposal, have paid a fee twice and currently have standing water in my sink and a disposal that won’t work and has been failed for 3 months. Three months ago placed request. I told their “customer service specialist” the kitchen sink wasn’t draining, that I wasn’t sure why and that I thought it could be blocked or the garbage disposal could be the issue. Emphasis on “I don’t know”.

I made a request online to American Home Shield. They gave me the phone number and name of the contractor. This time, Beyer Appliance Services was sent to do service and they arrived within a week. The techs who came did an excellent job. They diagnosed the issue and replaced a part. Overall, AHS has been helpful. It takes a while to call for customer support via telephone but submitting claims online has been pretty easy.

One of the plumbing pipes broke and I had a leak in my kitchen ceiling. I went online and followed the steps to submit a claim. The website was very useful and they gave me an expectation. After I submitted the claim, I got an email that said I was gonna get contacted by the assigned vendor within 48 hours. The tech came and he was really friendly. He explained everything to me and he even gave me some tips about plumbing. He replaced the pipe and fixed the issue. It was a good service.

I submitted an AC claim to American Home Shield over the phone. The reps I dealt with were great. They gave me a window as to when to expect the contractors out, which they fulfilled. World Class AC came out and they were excellent. Since then, everything has been 100% working. It was good a good experience:

The claim for the heater was initially called in to American Home Shield on December 11th and the contractor, Best Care, has been out at least five times for a month. They ordered a part that was too big so Best Care couldn’t really do anything to fix the issue. They reimbursed me the 17.85 when I was gonna bring it up to code. The issue still stands and the heater is not fixed. I just want a new unit and it's pretty much on me.

The technician from S Electric Contractors called my cell and let me know that he was coming as well as the direction and where he was coming from. He let me know when he was gonna get closer. He inquired about what was the problem, diagnosed it, went in and took care of everything. He said it was fixed and if I had any more concerns, to let him know, and he left.

We've got three different AHS policies, two rental properties of our own. Before Christmas vacation, we reported our washer. It worked to our advantage that we weren't waiting for an extended period for the parts to come in. We were gone, not letting clothes pile up, so it was fine. When we returned, we got the notification that they would be back. My husband said the two technicians that came and did the repair were very professional, nice and quick.

We had electrical issues. On the front porch, one of the lights wasn't working properly and then another outside light, and then in our upstairs bathroom, a light was just turning on by itself. The service provided by the contractor when he came out was great. He did everything he came out to do. He was very professional and everything that he did worked fine.

AHS could improve their customer service by bringing jobs back to America. I know when I called AHS I wasn’t talking to some Indians. But other than that, American Home Shield is great and we've had them for 4 or 5 years at this point. They helped us with our freezer that wasn’t making any ice. Then, when we were washing and as the washer was turning, it sounded like its basin was gonna fly out. We already had a guy out to check our freezer and he heard it. He said, “Oh, my god. What the heck is that noise?” And then he was like, “That’s broken.” So, of course, I called American Home Shield and Searle's Appliance came out and was awesome. The tech declared my washer dead so I got a new washer. Also, I got a new dishwasher ‘cause my dishwasher had died. And, the indicator light of my stove wouldn’t come off and so something had broken on my switches. It’s like when it rained, it poured. So, I have no complaints whatsoever.

I’ve only had one claim for an ice maker and refrigerator. And the first contractor that was sent out by American Home Shield told me he couldn’t repair it and that it was a manufacturer’s defect. So I called the manufacturer and they told me of course it could be fixed. They gave me the name of someone that they work with, and I called them and they said they could repair it. So then I contacted American Home Shield a second time and I said the first contractor appears to have been incorrect. I told them the whole story and then they sent a different company out who repaired it and did a good job.