American Home Shield Reviews

I had an electrical problem and the rep that I spoke with over the phone was very cordial. I called in the claim on a Friday so I got the contractor out on Monday. He was very cordial and professional when he came. He recommended I get a new breaker box. When I first moved in this place, I had to put in a claim for my sink. The hot water faucet went bad and they cut it out. They needed a gasket to put on there but we never did get that resolved. So I might need to call American Home Shield again to fix that part of the bathroom sink. I need the hot water in the bathroom sink.

We had someone out for a heating check and the tech was very good at explaining what needed to be done. Then, he said I need an igniter and another thing that needed to be done. I've paid the $75 fee and now I have to pay another $100 service fee for him to come and replace those two pieces. To me, it's redundant. Also, I would expect that it'd be the same guy who would come out to replace the parts and it bothers me that I might not get the same tech. It's super complicated that I'm having to pay more money and we don't even know who's going to do it. Other than that, AHS is good at getting somebody out here immediately.

We rekeyed the house through AHS and when we first moved in, there was an issue with the plumbing. Things have been good with them when issues come up. Recently, people came for maintenance and there was one repair. The tech is gonna look into it and call me back.

We love Home Shield. It has been great for us. I would much rather submit claims over the phone than online. I like to talk to an individual, make sure it's getting handled. Home Shield sent somebody out in four days. The tech did a good job. He was very informative. Everything went well. A couple of months ago, we had some issues. I did not like having to be put on hold for a long period of time, waiting to talk to somebody. But they fixed it. The other day, we weren't on hold very long at all. That would be my only complaint. Don't make customers wait on hold to speak to someone for over 15, 20 minutes. Other than that, I've had many dealings with Home Shield and they have always been good. We’re gonna add another house to Home Shield next week.

When we switched the thermostat over to heat from cold, it quit working. There was like no power to it. When the contractor came, she found out that the fuse inside was blown. It was an easy fix. The lady that came was very professional and very nice. We give her top marks. My wife did the claim online to American Home Shield. This is the second time we've called American Home Shield in just like a week. We have two different air conditioners, one on each side of the house. A fan motor went out on the outside unit. The same person came and fixed it. She was very good. I’d definitely recommend American Home Shield. They were very timely too. That was what was surprising to me. I figured, “Well this is gonna drag out for a week.” But very shortly after, they called and set up an appointment for the next day. So, it was very good.

I had the main plumbing line burst behind my kitchen wall. I had to have the pipes replaced because it destroyed my floor. The pipes were between my garage and my kitchen, so the plumber had to take out the areas of the wall behind the pipes in the garage. The proximity of the pipe to that wall was so tight so he couldn't maneuver anything. They came to patch them up. I was satisfied with the work they did. The techs were extremel professional. They were very nice and polite. They did the work, and then they let me look at it, and they left. I signed off on it. It was a very easy process. I recommend American Home Shield.

I've had American Home Shield on and off several times and submitted several different work orders. My wife and I bought a new home and we had Dan’s Pro-Lock rekey seven different locks in our house. Getting a work order filed is relatively easy. But getting them to actually do the work is relatively hard. When I can actually get a contractor, it's usually not very hard. Like recently, I had two work orders. One was for getting the locks redone. And another one, one of our two ACs went out. I had to have a new fan installed in the outside air conditioning unit. But the fan has a computer so they had to go through three different things. It took a week to get Home Shield to approve the motor being put in. My Realtor had to get involved and talk to somebody at Home Shield to make it go quicker. Because they told me at first it would be four weeks without my air conditioner and a bunch of different stuff.

The fan in the condenser unit was making noise. I put in a claim online and the process seemed pretty easy. I had a fairly straightforward and easy interaction with Burgos Air. Without that repair, we would have had to sleep in a hotel.

Mason Mechanical came out recently and they were great. The claims part with American Home Shield is good but the payment part of it is not. There's a lot of confusion going on. We just bought the house and it was with the mortgage that we got the warranty. The lawyer's office was supposed to pay the check to American Home Shield and the check did not get there in time. So they put a stop hold on the check and my Realtor called in with a credit card and paid for that over the phone. It's showing us the $465 was paid but it shows that there's another $465 that is not paid.

I had two outlets in my kitchen that weren't working. I went on American Home Shield’s website and told the rep I needed service. I got an email saying that I could get in contact with an electrical company that they gave or wait for them to call me. I called them, and the techs came in and fixed the issue right away. They knew what they were doing and the service was very professional. I was satisfied with my experience.

I was not having heat coming out of the system despite this system moving and State Heating and Air Conditioning came out, assessed it, and fixed it in a timely manner. However, it has reoccurred again and I've resubmitted the claim. It's simple to submit a claim. It's a double-edged sword because of their heavy use of technology which is very nice. But then it's really difficult to often get in contact with a person should some issue or whatever you're dealing with be a little bit more complicated than what fits into standard automated queues.

I had a service call for the refrigerator and the tech from HBC Mechanical did a very good job. It was not a new refrigerator, but it got taken apart. I cleaned it all before the tech got here and put it back together again after he did that and took the back of it off. The tech was on time, polite and nice. He fixed it and it worked out great. He was the best tech that I've had on any of my service calls for other stuff years ago. He knew what he was doing and he was tidy. I'm pleased with him. If I were American Home Shield, I'd use him more often for people. He said he does Sub-Zeros refrigerators mostly, in St. Louis. Overall, HBC Mechanical was great. I'm happy with American Home Shield and I recommend them.

I love the online process. I much prefer that than trying to get ahold of somebody in person. Our recent experience is very good. I had a clogged drain in the bathroom and these guys from Viper Drain Cleaning came over and cleaned out the drain in about 15, 20 minutes. They were real concerned about making sure that they scrubbed up the floors and left everything in top condition.

American Home Shield has a very easy process for claims. I had to call once and they took it from there. Everything was very quick, smooth, and easy. They sent South Placer Heating and Air. A guy checked out the issue then he requested some part which had a problem. We were surprised because the guy was expecting three weeks for that part to come but American Home Shield, through the vendor, arranged for the part within two days. It was very good experience.

I had two claims with American Home Shield. One was about three weeks ago when my hot water tank went out. I called, paid the $100, and they had Rick from Tri County Plumbing contact me. He was really great. He was able to basically be the go-between, which was nice, and it took a lot of pressure off of me. He got that water tank replaced. In the meantime, I had a blockage in my sink and I wasn’t able to get that fixed. I called American Home Shield again. The only bummer is the $100 every time. But the tech was able to snake the main drain and get the sink fixed. That was nice. American Home Shield is worth it so far and would I definitely recommend to friends buying a new house to have the home warranty.

I sent in the claim online and it was easy to do. After two weeks, the gentleman came to rekey the lock. He was a nice guy.

I recently signed up with American Home Shield and my policy became effective in September. I went with them because my son is with them also and he said they were really good. It was getting really cold when my HVAC wasn't working. I called in a request to American Home Shield on Thursday evening and that went smoothly. It was so easy and painless. A gentleman said he would be there at 1:45. He came out on Friday afternoon. He was very professional and he knew what he was doing. He fixed the problem and was done in less than a half-hour. I thanked him and he was gone. He did wonderfully and I was very pleased with the service. The HVAC has been working perfectly since then. It was just a good thing all around.

My garbage disposal was something that I wanted to get fixed and I wasn't disappointed by any means on how long it took for the repair guy to come out. He introduced himself and he had the look of his job. I wasn't threatened or disappointed by his look. He handled himself well. He came in, diagnosed it and fixed it. It was quick. American Home Shield taking care of stuff, their response time, and everything else is great. My only problem would be the price. I wish the fee to have someone come out and at least look at some stuff was a little lower.

The issue was resolved. Very happy with the vendor that fixed the problem. Would not hesitate to ask for their service again.

I had a claim with the electric thing that pulls up the garage door. The guy from Beverly Garage Doors worked on it and fixed it. He was a nice guy. I like the way the garage works. Everything was good.

I have American Home Shield on my sister's property also. I submitted a claim for her AC then they told me someone would be out there that Saturday. The guy that came out let me know that he couldn't get in contact with American Home Shield so nothing could be provided. However, if I wanted to go on and get some air in there for the weekend, then I could pay him a certain amount of money which was 400 and some dollars. He said that there was a piece that American Home Shield wasn’t covering. I told him, “No. I have American Home Shield and I'm not expected to pay anything. If I was, then American Home Shield is going to notify me, not you trying to upsell me.”

I checked online and saw that Home Shield is the best home guarantee. The price is good. Their response for our call about the refrigerator was fast. The technician came also fast, and the repair was excellent.

I had a problem with my refrigerator and also with my washer. For the refrigerator, it took about three days for somebody to come and take a look. On Wednesday, I submitted a request and somebody came on Saturday. The problem was not fixed on the first attempt. Then after two weeks, they had to come back and fix that problem. It was still not fixed. It was two times that they had to come. They couldn't repair the washer. It was not a repairable washer. They said they were gonna replace my washer, and it took a long time. The first time the contractor came to check and diagnosed that it was not repairable was October 20th. Then they didn't have anything in stock to offer me. That was the part I didn't really like.

The water didn't come out from the faucet or the shower. SWAT Plumbing was dispatched and the technician did a great job to fix it.

My mother had American Home Shield and I kept it after she passed away. So far, their claim process has been good. When I called in this last time, the guy was fine. The only thing was I have been told multiple times that you can ask for a certain company to come to your home but he said they couldn't guarantee that. That was the only thing that I wasn't happy with because I wanted Multiple Services. The reason is I will use them when I pay for my yearly but they are already contracted with AHS. It's so much easier to use them in case there's a problem.

AHS offers a tune up for the heat and air unit for winter and summer, and I try to always avail of that because we have an older system. We recently had May Heating and Air come out for the winter tune up and they also came out last summer because my air conditioner quit working. I've been very pleased with them both times. For my last claim, I submitted it online and the process was very simple. I am not a good computer person, so if I could do it, anybody can. Within an hour or so, they already processed it and got me in with the contractor. Then, within a day or two, the tech was coming out and things went very smoothly. The tech was very on time, explained any questions I had, and was very thorough. Everything was very clean, too. It happened that we had the same guy two times in a row and he was very professional.

My experience with AHS was really good. AHS covers more than the other competitors and also their pricing was very good. I had called them and told them what I needed to be done. I paid and they sent someone to the house to repair what needed to be repaired. The tech did a good job as well.

Pro Services came out recently for our plumbing. They snaked the line and fixed the drainage issue. Then got everything back together in working order. AHS used to allow you to have more information about some of their contractors. About a year ago, you could see the reviews for them. I didn't get that same experience this most recent time. But so far, it's been good coverage. Everything that we submitted, we got approved for.

There was a little bit of a holdup after the technician couldn't fix the issue. It had to be replaced. But that's just the process of the POs. I felt like it's a little slow but it all happened within 72 hours, so that's still pretty good. But when you don't have hot water for 72 hours, you start getting worried. Someone came out within 24 hours. I sent the claim in to American Home Shield in the evening of like a Monday, and they got here Wednesday morning. Everything's working great now.

I have had some difficulty submitting claims in the past, but the last couple of times have been much better. Now, they have people that speak English. Before I also had another issue where one person would say that they would take care of something and I would be transferred to another person. When the time comes, that rep doesn't take care of things.

We had a dryer claim and the interaction with the tech was all over the phone but it was great. We have not had any issues since.

American Home Shield offers ease of use in reporting issues. Recently, I asked to have someone come out for the leak in our refrigerator. The repair people came, but they had to order a part and come back. After that, they replaced the part and fixed the issue.

I have a three-year-old dishwasher and we had a leak coming down through the basement roof every time we were running it on a party that we thought. But it was actually from the sink that was a loose connection. We stopped running it. We also looked under the sink and tightened there up the same time, and the leak stopped. We called Home Shield and said that we have a leak in our dishwasher. They sent a guy who was the worst repairman of all time. He was rude to my daughter. He said that he knew what was wrong with it and that it needed a bunch of parts. He took a month and there was no response. I called Home Shield and they checked with him. He said that he was still waiting on the parts.

If their is a 0 star, I would mark it. This company is the worse home insurance in this planet. I didn’t renew my policy last year and requested a cancellation. But they still charging my account without my approval. Knowing my policy is inactive, I didn’t open a claim for a broken A/C and broken stove this year. However, I called them up if I can still submit a claim and they responded me that I can’t even my policy is still enforced. In addition, they still charged me $6.99 for cancellation. Stay away with this company or you’re going to be robbed. Shame to you guys at AHS.

AHS has been good so far. It's working out perfectly. The process is usually pretty fast and the reps are usually nice. Recently, water was leaking into my basement. The guy said he was gonna be there in five minutes and he came in five minutes. He was trying to figure out what it was and he found out it was a stoppage. He unclogged the stoppage. He was cool. He and I talked a lot.

Filing the claim is always pretty easy, just right on the website. But sometimes the website itself goes down. I tried to submit it last night. It said that I couldn't submit it at that time. There was an error. Now, I have to call or try and resubmit it again for someone to come out to see me the fourth time. It's a bit of a hassle sometimes, because you're on hold for a while. I understand there’s a lot of people that utilize the services. But if you've got certain types of issues, they should expedite that just to make it easier. Because a person who's just resubmitting a current service call, that's usually easy. We just want an appointment for someone to come back out.

We had AHS with the other house 15 years ago and we have them in this house. I always tell others I wouldn't go with anybody else. Recently, the wife and I went food shopping, spent $350 and put all the food in the refrigerator on Saturday. I went to work Monday morning, came home in the afternoon and opened the fridge back up. It was warm and everything was gone. I know quite a bit about a lot of stuff around the house and it was weird because usually when a freezer goes, it wouldn't be the refrigerator part. But this has freezers on the bottom of the fridge and the whole thing was warm. The contractor came in two days but the part took a week. It wasn't hot like it usually gets around here in Virginia. If it was an AC, I could see a problem 'cause waiting on parts is common. But for a refrigerator and waiting a week, I'm upset about that. We went out to eat for the whole week.

I called in a claim when my downstairs toilet was running. The process was seamless. Draingo came out and they were professional. They gave me a window as to what time that they would be here and they told me that they were gonna call before they came. They did call before they came and they were within their time frame.

I received a promotional email from American Home Shield for a preseason checkup and I availed of that service. The technician thoroughly went over the heating system and checked everything. He was really good about explaining everything he was doing while he was doing it, which was kind of refreshing. He was a very knowledgeable HVAC technician and was very customer service friendly. I've been in the service business for almost 40 years and he was an excellent technician. We will continue to use that company going forward. American Home Shield is a new policy on this property. I have two or three other properties that I have policies with. So far, so good.

Pruitt's Plumbing came out for two toilets. The guy was awesome. When he came in, he diagnosed what the issue was and fixed it in no time. It was a stupid little thing and I was embarrassed that I didn't figure it out myself. But he was really nice about it. I have another claim for my dishwasher and American Home Shield keeps telling me somebody will call us back.

About three weeks ago, I put in a request to have my hood range repaired because it was not coming on. Home Shield sent me to the same company four times that does not fix my hood range. So, every time that company would send them back, “We do not fix this item.” After I talked to three different people on the phone, they finally put me in a queue where they sent me to a different company that did fix it. That guy had me take a picture of my serial number and model, and said he would go ahead and order the parts and get back with me. That has been over 10 days, going on two weeks, and I have called that guy twice to find out what the status is. I've not got a return callback at all. So, I am in limbo and still do not have my appliance fixed.

The tech did really good rekeying the new apartment. He was early and very efficient, helpful, and respective of social distancing. I couldn't have been more pleased. We've had American Home Shield for a year now and I also had them about 15 years ago. I had a good experience then, too, so I'm glad that we got them.

My hot water heater went out and the tech came out the same day I put in the claim. He had the part or he went and got it but he repaired the water heater the same day too. He was very professional and it was wonderful dealing with him. American Home Shield was excellent and they were what I was looking for. They were better than any other warranty company I had.

I thought about having Home Shield for two years because my mother-in-law and father-in-law had theirs for about 10 years and they bugged us every year to get one. I even pulled it up one time, and then I got sidetracked and didn't follow through. We finally did it. Recently, our heater wouldn't click on. You could hear it in the attic trying to click on but nothing was happening. It kept trying to click on every 15 minutes, even though nothing was happening. South Placer made the appointment for two days later, which I was shocked about. I got a call at some point, it was scheduled between 12:00 and 6:00 and I got a call around 3:00 saying someone would be out 4:00-ish. And at 6:15, I started to panic because it was cold. So, I started sending emails. He showed up about 15 minutes later. But he addressed the problem right away.

It’s very easy to get things taken care of with American Home Shield. They have a very quick response time. With my recent claim, Wicker Installation repaired my garbage disposal as it wasn't turning and coming on. They were great and helpful.

I had a plumbing issue in my toilet. A claim was made on Friday and someone came Tuesday. The guy was very professional and came and he fixed the problem. The toilet’s not running anymore.

There were issues with both my washer and dryer. I did a claim online and that was super easy. The guys who came for the service were great and very professional. They were very prompt and they notified me when they were on their way. They wore masks when they were in the basement and asked if they could take them off, which I told them was fine if they were working in the basement and not around anyone. The issues both seemed to be very simple fixes. All-around, it was a really good experience. I would highly recommend them. The washer and dryer are now performing perfectly.

I like everything about having American Home Shield. I got my mom's house on it too. If something goes wrong, I call them. I don't have to hunt for a plumber or an electrician. It's also cheaper. The only damage I've ever had was the bearing of my dryer went out or something in the tumbler and the guy just replaced that. Then my mom's microwave went out. They kept telling me to go to Lowe's and match it up. I just don't have time for that right now. Recently, May Heating and Air came for a pre-season checkup. The guy went to the wrong house first so I couldn't find him. But luckily, my daughter was there and let him in. He was really professional and fine. I've recommended American Home Shield. Especially women, if you don't have any kind of home warranty, you've got to get them.

When you make a phone call to American Home Shield, it’s a quick response for whatever company. I like their politeness and aside from that, I try to explain what the issue is and it's easy. I like Steinberg Plumbing because they were very hospitable and explained everything. They told me what the issue was and how they were going to resolve the issue. The only thing that is hard for some reason is when AHS does my payment. The first one would go through and the next day, it couldn’t. Other than that, I'm 100% happy and satisfied with the service and the people. I have no complaints.

Home Shield is not the best company. I'm just a consumer and I'm stuck dealing with a home warranty company. I'm not too happy about the whole time on the phone and waiting for them to get back to you. And then, I had to file a claim for something, and it took forever. The only challenge that I have with warranty companies is that they do basic stuff, and the customer has to pay for anything that's needed beyond the basics. That's the cost of replacing and the rest of it. They send a plumber out here, he does a basic thing. If I needed to have some pipes tripped and replaced, they will not cover that. For my money, it ain't good because they don't cover enough of the nuts and bolts that will pay for itself. I get charged every month and for that money, we're not getting the full benefit of having a warranty company that will come out and fix the problem without adding other charges to it that's not covered.

It’s easy to go online and put my request with American Home Shield and they always send me an email on who's gonna come to the home. Since the COVID, their techs have been using masks and of course, I put one on when they come in. It has just been really easy and I haven’t had a big issue with them. Their techs always fix the issue. The last time a tech from Appliance Services Unlimited came, I wasn't here but the problem was solved. I just showed him what he needed to do.

The kid put toothpicks in the dishwasher and the tech found them. He fixed it right away. He did fine.

The guy was great. He was very polite and sociable. He came in and did his job. The water issue is fixed and it only cost me $85. It probably would have cost me more if I didn't have AHS. AHS does what it's supposed to do. I’m happy with the service and I would recommend them to someone else.

Our dishwasher stopped working. I gave a call and said our dishwasher was malfunctioning and put my claim in through the website and was assigned a local company to come and repair it. They called me very quickly and we set up an appointment. The wires got crossed and I explained that it hadn’t drained properly. They thought it was a drain issue. The technician showed up, realized very quickly that it wasn't like that and it was something else. He didn't have the part with him, checked the warehouse, they had one, he was back out in under a week and had it installed and working in less than five minutes. I can't be happier. American Home Shield has been wonderful.

There was a leak under the sink. We turn the water on and off. It was water constantly running from that point. Service people from DMV Plumbing and Heating came but they didn't fix the problem because they said American Home Shield didn't cover replacing the waterline. The only thing the warranty covered was replacing the faucet. If DMV were to fix everything, it was going to be $695 or 650 which was a crazy price. DMV ended up leaving and not doing anything. I ended up getting another plumber to do everything like replacing the faucet and the waterline and it was much cheaper.

The motor fan on the refrigerator and freezer stopped working. Golden Appliance Repair came and changed a lot of parts to try to fix it. They did a great job and I liked the service. But it's not making it all the time. I got it on a video and I'll show them. It started making some noise last night so I would probably call. I don't want to wait too long and then I have to do a separate claim. I'm not sure if something's going to go on it a little bit later. But what I like about American Home Shield is I just call them. I don't have to worry about who to call. They give me a service person out to my house right away.

The motor went out in our AC and heating unit. I tried calling first but the wait time was too long. So I went on AHS's website and requested a service for repair or at least for someone to come out and look at what the problem was at the time. It was very seamless to use the website. Then I got a call back from Joe Cool’s and they said they could have someone come out that day, which was great. It was very timely, and I was not expecting that. The tech came out, looked at it, and knew right away what it was that needed to be repaired. He said he would see if the part was in stock and it was. Before he had even left, they called to say the part was in and they could come out the next morning to install the new motor. So he came back and installed it. It's been fine ever since.

The AC wasn't working properly. Sometimes, it would shut off completely. I couldn't turn it on again and then it started leaking a little bit. I created a ticket online and the tech contacted me the next day. They were going to come out the day after that, but I pushed it back one more day. The technician came in and I showed him the problem and he took care of it. He knew exactly what to do and he got it done within an hour. It's working great now. I've been very happy with AHS.

I had done a claim for a hot water heater, and American Home Shield replaced it because it was leaking. I had to do the plumbing upgrades so that it would be brought up to code. The technician plumber that was sent with the hot water heater did an excellent job. His name was Pavel. He didn't make any kind of mess at all. If he did make a bit of a mess, he cleaned it up expertly. He just did a wonderful job installing the new plumbing and the new hot water heater. He was very professional.

The pump stopped working. Submitting a claim with Home Shield for that went excellent. Alvin was then able to fix it. He did a good job. Everything went well.

I've been with AHS off and on throughout the years. I've had a hiccup before but I don't like going all around the places. Also, the hiccup wasn't that bad to where I didn't trust AHS again because I know some providers are not good contractors. So far, so good. When I was overcharged, I got a check in the mail so that made me happy. I'd rather speak to someone and I was able to do that when making my claim. Gen Tech was great. They were paying attention to what the problem was and tried to make sure they fixed it. The refrigerator right now is working okay.

My wife called over the phone to put in the claim and the tech came out the very next day. He was very efficient.

I've heard some decent things about Home Shield. I’ve had home warranty insurance before. It's okay for people in condos or newer construction. But I have an older house. So everything is not as simple. I told Home Shield what I needed. They sent someone, and he said that Home Shield doesn't cover that. And he didn't do that. The guy said Home Shield only covers toilet stopped or sink stopped. But Drano will cure that. I don't need to pay $100 service fee for that. It's one thing if you're doing work, to get your service fee to apply to that. But to have people come out both times and said, "Oh, we don't do that," or "I can't do that." I don't need to pay $100 to somebody telling me what they can't do.

They contacted me about getting my seasonal heating check by American Home Shield in and for a decent rate. I responded and the company that they sent out was excellent. I was very happy with the technician. He was very professional and he knew his business. He talked to me throughout the whole time he was there telling me what he was doing and what they were looking for. It was a very pleasant experience. This is my first time having a home warranty and people often tell me that you don't get the top-of-the-line companies. They don't work with home warranty folks. But I didn't find that to be the case in this. American Home Shield did right by me in terms of the company that they chose.

My gas heat was out and the guy who came out did a good job. He was very professional, very good and very knowledgeable. He explained what was wrong and fixed it.

The tech came out to service our refrigerator. The compressor went out on it. He diagnosed what was wrong with it and he told me he had to order parts, and he went back to American Home Shield. As soon as he got those parts in, he called. It took about five days and he came back and installed it. He was really good. I haven't had a problem since with that refrigerator. He’s a gem. What I most like about American Home Shield is that they stand by their word. Some of the service that they had in the past had been horrible. But the people that they’ve been sending out lately were really good.

I had a heat pump and the company that had taken care of it in the past said they no longer service heat pumps. American Home Shield couldn't find anybody. It was a heat pump on the unit that heats and cools the house, and couldn't just let sit. I got someone to take care of it and it cost me about 800 bucks. I had a deal on my pool heater that played games and I ended up replacing the pool heater myself. A lot of the people didn't speak English. I've had American Home Shield for a while and their service has deteriorated over the last couple of years, especially this last year. Other than that, the people that have come out knew what they were doing and were able to address the problem.

I was with American Home Shield for seven years, and then I rejoined in September. They have pleasant customer service, and are usually on the call within four days. When my dryer didn't have any heat in it, they sent a tech who was very nice. He repaired the heating element. When you take out factory repair though, it never comes in the same way again. Now, if I use my dryer more than once, I hear a bit of a noise when it gets warm. It wasn’t there before.

Everybody that has come so far has been very nice, professional, and taken care of my problems. I haven't had to wait very long for appointments for people to come. So far, I'm very happy.

Pinnacle Appliance Repair took care of our icemaker issue. The process was simple and it took about a week to get it fixed.

I like my home warranty with AHS. I recently had a claim where Jones Heating and Cooling came out and my experience with the company was very good. It was for the season maintenance for the heater. We prepared for winter and made sure the furnace worked good. It’s the second time they came to my house and the guy was a pretty nice technician. Before he came to my house, he was wearing face mask without me telling him. He cleaned everything, too. If I still have American Home Shield next year, I'm going to ask for the same company.

The control panel on our washing had been acting weird, was not working all the time. The repairman was great. He was a really nice guy, professional and courteous. He came out and pretty much told us, just one look, what the problem was. They ordered the part and it came in earlier than expected. Probably in less than a week later, they got it fixed. Everything has been fine since. American Home Shield has been pretty good, so far, and the claims have always been quick. Once we put in our request for service, it's usually scheduled that day.

American Home Shield was offered to me when I bought the home. They seemed like a pretty good company. I read up on them and I liked the reviews so I kept them. Their claims process wasn't that bad. I called them when I had a problem with the flex cord on my stove. They said it would take about a week to get the contractors dispatched. The tech from Brick Street Plumbing came out and he answered all my questions and followed up with everything. He fixed it and it's been okay since.

My washer and my fridge went out. Axis Appliance Repair was assigned to the claim and they did well. The guy that came out here was wonderful. He came out here three times to try to help and fix the appliance. He kept having to go get more parts. Axis is waiting for the parts for the washer then they're gonna come back out for that. It's been quite a while. It's taking quite a bit of process and it's because of American Home Shield. Axis is just trying to get their approval from them. It's been a month and the washer is still not repaired.

The outside unit wasn’t working and heating the home on the heat pump. So, the tech from HVAC Pros came out and ran a diagnostic. It needed a motor that he didn’t have for the fan on it and said he’d get it. He came back on Monday, which was just the weekend. So it was no big deal. He did a good job. He was quick and prompt. The unit. is working great. With American Home Shield, I’m worry-free. If I have something come up that I can’t afford, or I’m out of cash, I know that it’s taken care of.

The only problem I have is when I try to call American Home Shield on the phone. I can never get a person. Other than that, submitting a claim was easy. The door on my microwave had gotten a big crack that went all the way through it, so I was afraid to use it. A repair guy came and did good work. He has been out here before too.

I've gotten very good service from Home Shield. It has been incredibly easy to get things taken care of. I'm super busy and I don't have time to look all over the place to get qualified repair people. But the minute I have to ask for a repair, AHS automatically tells me to give them my credit card without really knowing what the situation is. Even though my last experience was great, it ended up being the most expensive fix for a light bulb in my entire life.

I usually file claims online and I never had to do much there. I've had to call in like a follow-up on some things with someone on the phone. However, once I went online and scheduled it, the date that American Home Shield gave was another week and a half away, and that was my dryer in my house with kids. Our dryer sounded like it was running through boulders and I thought the motor and the bearings had gone out. I had to go to the laundromat a few times. It was aggravating and real pain because I had to wait so long for the people to come out. Then the guy from TN Appliance Exchange came and he seemed like a young guy. There were three different pulleys or wheel and he had two of the ones that I needed. He didn't have the third one so he had to order that and had to set up to come back about a week or so later to replace that. He was very knowledgeable with what he was doing, and each time he came, he got right to it, did his thing, and left.

I'd rather call my claims in. It's very simple. Recently, the wiring was messed up in the kitchen. We didn't know it. It kept blowing all the lights. Home Shield sent someone. They were wonderful. Everybody Home Shield sent has been great. We've had really quick service except on this last one. The repairman checked out the dishwasher. And the microwave, he can't order a new door for. He said that I would either have to get another microwave or Home Shield would have to try to find one. We haven't heard anything else. So, I need to have him look at the dishwasher again. He couldn't find the problem that night, but there's definitely a problem. Our experience has been great, except we haven't finished up. They should keep in touch to find out if everything has been finished.

The motherboard on the washing machine went out. It was about a five-year-old Whirlpool set. It was a high-end, top-of-the-line set we had paid about $4,000 for. We waited for about five weeks trying to get parts for it. Stephen from Gaige Appliance Repair reached out to a couple of other people he knew and we found out that Whirlpool no longer made parts for it. He was able to get a refurbished board for it. But a couple of days after we got the refurbished board, it went out again and then the drum started leaking. So we decided to buy a new set. This was the first time we filed a claim with American Home Shield but it was pretty easy. Stephen was great to work with and I'd use him again.

We did a claim for the screw off knob on top of the filter. We also needed a gasket on the cover. It's the filter cover for the pool. American Home Shield got in touch with the company here and then the company got in touch with us. The tech came on a Tuesday the first time and he said the parts should be in by Friday. He was knowledgeable of fixing pools and friendly. But it took a little bit longer than they expected for the parts to come in. He called when they got the part. But when he saw the part, he felt like it wasn't the part. So I had to go outside and take pictures of it and send it to him while he was at the part place. They ended up giving him the part.

Air Pro Heating and Cooling was excellent. They did the job and got out. Everything was clean and quicker than I expected. American Home Shield sent out a company that was a total failure before. I kicked that guy off my property. This time, everything was perfect. Things have been excellent since the repair.

The first technician came out, did some troubleshooting, and found the problem. Ordered the part. The part came a couple of weeks later. Sent a second technician out. He came in, put the part in, and the washer worked. So, as far as the overall experience, it’s pretty good. Very professional, friendly, and informative. They told me what they would do and whatnot. The overall concept is a pretty good concept. Home Shield's process of repairing costs money, but you get a good value out of having it. Because they come out, and they fix it without having you paying that full price upfront. That’s good.

When filing claims, I'd go online, get my account number, and describe the basic problem. AHS called within an hour or so and said they were sending somebody over. They told me the name of the company that was going to send in the gentleman that was going to do it. I'd like to be able to get on a phone and not have to wait a long period of time and give them a description of the problem because sometimes doing it online doesn't give all the options. They give blocks to check off. I had an outside water faucet that wasn’t working and I had an inside valve that wasn't working. They don't give that option. I just got to put down two valves that are not working. If they would add notes to that online option, that would help. The plumber came in and switched out two valves. I've used AHS two or three times and they've been pretty good each time.

Our recent claim with AHS was great. We had a pipe leak in my first-floor ceiling and the tech that came out repaired it the same day. I had another leak and they came back the next day to fix that too. They were good. AHS comes in handy when you need it.

American Home Shield is a great company to join if you need any type of repairs dealing with your own because they are very punctual. The technician came to the house and told me exactly what was happening, what happened and my options. But I'm still waiting for AHS to tell me what they're going to do. Because more than likely, the microwave is probably gonna have to be replaced.

Once the tech completed the repair on the oven that wouldn't preheat, it started working again. He knew what he was doing. I've had AHS for 8 years and when I did need to use it, it was fine. For small appliances such as the stove, it is worth it. However, for certain things like hot water heaters, I don't think is.

The steam sensor on the microwave was broken. The techs that were sent were very disrespectful. They didn’t finish the job. They said they’d be here in a certain date and time but they never did show. I called to find out where they were at. They said they came and knocked on the door. I work at home and that did not happen. I have two dogs and they’re very sensitive to people knocking on the door. When I called them and told them that, the lady told me I was a liar. They said, “We took a picture of the front door. You weren't there. We’re not helping you.” In fact, they called American Home Shield and told them that I was a rude and disrespectful person. I will never deal with them again.

AHS is okay now that they've got everything straightened out. The guy replaced the igniter and it's been working good. He got two jobs from just coming to do my job. I'm pleased.

I had a claim to American Home Shield for the burner which I did online. It was fairly easy. Everything was great. I like the quality of work that was done. AHS is good. Their response is quick.

Our experience with AHS has been great and submitting a claim with them has been really easy. Recently, our toilet was acting up. It wasn't flushing right and the handle wasn't working right. Pipe Solutions came out, took a look and fixed it. I love Pipe Solutions. We've had them out three times in the two years we've been here for different things and they've always been really good. We had another company come out one time but did not like them at all. AHS has been really good for us. My husband's disabled, and so he can't do anything. I can do a little bit of stuff, but we've just been able to call and they always send somebody out. We’ve had them out for everything and so far, so great.

My refrigerator needed a door and handle adjustments. The ice maker also needed to work better. I made a claim and that was an easy process. The tech who came was super. He let me watch and he explained to me what he was doing. I liked that. He was very efficient and polite. Since his repair, the refrigerator has been working well. It was a good experience.

The issue started a few months back. I called American Home Shield and they sent the contractor out. The techs were awesome. A gentleman and a younger guy came out the first day, and the thermostat was ordered. It was a totally different guy that came in and put the thermostat in the refrigerator and then did the switch on my hood vent over my stove, which is working fine. After the tech fixed the refrigerator, it ran good. I didn't put a lot of food in it at first. I waited till Thanksgiving because it was coming and when I put all that in there, it's freezing up again in the refrigerator section. It didn't last long.

Our hot water heater was no longer putting out hot water and Premium Rooter Plumbing was terrific. The technicians came on time and they were efficient and very nice guys. They were excellent. We had to get a new hot water heater so they had to order it and come back. When they said they would be back is when they were back. It was just a couple of days and once they got here, they were finished very quickly and efficiently. The workers had their masks on at all times, which was important too.

The garbage disposal wasn't working. The guy came out. There was some wire or something stuck in it. He just pulled it out and that was that. The other claim was also for the garbage disposal. About a year ago, it broke, and they had to replace it. It was pretty good. Just call and Home Shield will take care of it.

Using American Home Shield is easy and the home warranty is worth having. I called in a claim for my hot water heater. The hardest part was waiting on the line for the phone call to get answered in the queue. Other than that, the service guy who came was great and my hot water heater has been terrific since the service.

I was having problems with an electronic gadget. The beep would come on all the time and it changes the temperature and so forth on the fridge. So, the technician tested it and then ordered the part. When the part came in, he installed it. I did the claim online and at first, American Home Shield gave me a contractor who would be contacting me. So, I waited until the next day. But he didn’t contact me. I called them and they said that it was gonna be a week before they could come out. So, I requested for another contractor and AH Appliance Repair responded. The tech came out quicker and it was very good dealing with him. Since the repair, I’ve had peace and quiet.

Liberty was very good and timely. They were much better than the nightmare that I had with the other vendors of American Home Shield. It would be great if there is a way to remove those vendors from American Home Shield roster. I typically do my claims online but when the heating was not working, I had to call because if I did it online, it would have assigned to me the same vendor that did it last time, and I didn't want that. But calling AHS is a pain and it means waiting on hold forever. But overall, I like their network of vendors that are out there, and the speed at which the repairs are done.

The plumber that came out recently did a good job. He came out and he was able to assess the two issues with our toilet. He took care of it quickly. All in all, everything has been good. The services have been attentive and they’ve been coming in good time.

The claim was put in for the stovetop not working properly. The gas was out for three days. It came back on on three of the units, but not one of them, which has been out for a while. When the technician left, he sent me a bunch of paperwork. He talked to someone from Home Shield, and they were supposed to call me within four days, but they haven't. They were also supposed to make arrangements to get me a new stovetop but I haven't heard back. I don't know how to reach somebody at Home Shield to get through. You have to wait for so long, but then you don't get somebody, and then you get into the telephone queue but they don't call you back. I know it's difficult because of COVID, but it's so difficult that sometimes you get frustrated.

Express Comfort's tech was timely, professional, and he got the job done. He also wore a face mask and shoe protectors. He tried to social distance as much as he could, too. AHS has been great as well. I've had to use them twice and both times were great. The other time had something to do with the air conditioning. It was just a maintenance type of call and the company that they selected was good.

There was some problem with my oven so I contacted AHS. They assigned this job to the company. It took the company two weeks to send the technician here. After they checked the issue, they told me they needed to get some new parts. It took another two weeks for them to come back to fix the issue. The technician was professional and knew how to fix the issue.

The microwave wasn't working at all. John Broussard Appliance Sales & Service gave me a phone call and gave me a heads up about when and what time. The guy came and did it. It was wonderful.

I went to the website of AHS to submit a claim because the air conditioning-heater combo didn't work. The tech called me within an hour of me making a claim and set up an appointment. They came out, fixed it and left.

I called AHS for plumbing because three of my faucets were leaking. The people came out really quickly, it's just that they didn't finish what they needed to do. They said that it was caused by the hot water. So, he turned the hot water off. But they didn't tell me they weren’t gonna turn it back on. But that was my only issue. For appliances and plumbing, AHS is definitely a good investment to have.

I was referred to Home Shield by another veteran. When we purchased that home, it wasn't brand new. I've been with Home Shield for five years. I've never really had an issue where I felt like I needed to speak with someone until now. This latest incident, for the most part, Home Shield has been great. I had a couple of things that were breaking down at the same time. My biggest issue is I had called in about my garbage disposal, and Patriot Plumbing is the only contractor that Home Shield assigned for my area. So when the tech came, it was an electrical issue. He transferred it over to Electrical. And then Electrical showed me, and I plugged in my cell phone in the outlet, so it wasn't an outlet problem. Then it was transferred back to Patriot Plumbing, which they fixed the issue today.

I own a property and don't want to keep having to pay more money than I have to replace things and so I got the coverage from AHS. When I first called with my recent claim, Sears got back to me promptly and they set an appointment with me. The guy came out and fixed the door handle on my refrigerator in one of my units. He was professional and on time. He took care of everything and then he got out and left.

I did a claim for the garage door and submitting it to American Home Shield was extremely simple. I went through the portal, selected what warranty item I was looking to have them come out and take a look at, threw in a few comments and they did everything else as far as setting up the contractor to schedule me. The repair guy was knowledgeable and helpful. They took care of everything. It went smoothly and they had good customer service. I would use it again.

We had a leaky toilet. We submitted a claim with AHS and the process was really easy. The first guy who came out came really late in the afternoon and didn't have the part on his truck or the authorization from AHS to fix it. So, another guy came back the next day. But they were both very polite and everything got fixed. They even cleaned up their mess. They also made sure that they didn't track anything in from outside and asked for a broom so they could sweep up the mess.

The tech who came out wasn’t sure what the problem was because my circuit breaker keeps popping. When the sprinklers are on, it pops. Then, when whatever it is that’s getting wet dries out, I can reset it and everything comes back on. But the tech couldn't seem to figure out where it was getting wet. So, he wasn’t able to fix the problem. But it's not his fault.

American Home Shield is a pretty good deal. It was easy to submit a claim and two days later, they fixed the washing machine. It was excellent dealing with the tech. He had to drive and go somewhere. It took him all day. He came in the morning but he had to drive and go somewhere to get a part. It took him all day, but he fixed it that evening. The washing machine has been perfect since.

I have always had extended warranty on most of my appliances. This is the first pre-owned home I have ever owned. So, I needed to have someone that would pick up the responsibility because the warranties were out on the appliances. I had heard good things about American Home Shield. Prior to this last service call, I was very pleased with the service. The heating element on my oven has gone out and the local provider that I have that is in New Braunfels was shipped a part that was not good. So, I have now been without my oven for almost two months.

The guy was good. He fixed the issue right away. The reps were kinda slow though. We also had a mix-up about the robocall. We get a lot of robocalls and I’d rather have somebody shoot me an email or text me for that.

The freezer compartment at the bottom of the refrigerator was somehow dripping water. It was forming icicles and sheets of ice all in the bottom and then blocking the vents, and it went out of temp. A text was sent out that the tech was on his way, and then he called and he showed up and he took care of things. Jeff was able to fix the overflow. He cleaned up and it’s working fine now. It's all up to temp. Overall, AHS has been pretty reliable and consistent with us. At times, it's been difficult to get service but I understand that there are many people needing service immediately for whatever it is. But they seem to be very prompt.

American Home Shield sent out a technician to our house and he seemed a little bit sketchy at first. He was already making claims that it wasn't covered, even before he looked at it. I called and I asked AHS if they were supposed to put in prior authorization before the contractor works on it because how would I know if something is covered. The rep said the tech hasn't put anything. He was already working on it and he hasn't made sure it was covered.

I had one company come out, and they did not really diagnose the problem correctly. I had a different company that American Home Shield assigned to me. It was my air handler that the techs replaced. It took two months for American Home Shield before they had someone come and fix the issue. That was a problem being in 90 degrees heat this past summer for two weeks with no air conditioning. Once they did fix it, it worked as far as the air conditioner was concerned. When the weather changed and it got cool, I turned it on to the heat, and the heat did not keep. I called American Home Shield back and the techs did another visit. It turned out to be the thermostat that was faulty. They replaced that, and I haven't had an issue since.

I recently bought a home, and so I did the rekeying option with American Home Shield. I had the house rekeyed. I just went online around 4 o'clock one day, and within an hour, I got an email stating I was assigned to whoever the vendor was. I was very pleased with the speed that they got back and assigned somebody to me. The next morning, that gentleman called me, and we set up an appointment. It was very easy. That vendor was very nice. We got a time that was good for both of us. He came and rekeyed. There were six locks that they'd rekey. I bought a couple of extra keys and had one more lock rekeyed. That cost me 11 bucks, so it wasn't bad at all.

Young's Water and Sewer was assigned to our claim for the garbage disposal. They were great and very professional. Everything worked out good. Their claim process was great. They were also fast. This is the second time I had American Home Shield. I’ve had them about four years ago but the price went up. When the price came down, I went back to them. And as long as they keep their price down, I'll keep them. If they go up again, I’ll leave them again.

The drain line had broken pipes from the way they installed them when they built the house and it gotten clogged up. I called AHS and they gave us the date and told us when they would call us within a time period. Then, they gave us an exact time and date that the company would show up. Third Generation Plumbing showed up and was very professional and courteous. They cleared the drain line and did everything they could as quickly as possible. They cleaned up at the end when they were done. They wore their masks as well. I know that things break and it's always at the worst time. It's easier to have the protection than to have to pay for it out of pocket all at once.

My friend told us to use American Home Shield, and it's been as good as he said. Submitting the claim was very easy. They were trying to do the washer and were very good. I'm washing on it now.

We had an AC claim and that took me three weeks to get done. My 84 year old mother was suffering through that. But that was the technicians. It was tough to find somebody that wasn't overwhelmingly busy here. That’s the only problem I’ve ever had with AHS and they were really apologetic about having to wait so long. Then, finally, we got somebody that came out quickly and it worked good. The techs that have come out have been great for the most part. I know how to ask for who I want and I normally get who I want so I’m good. Also, AHS does a good job for what's in their power. The fact that I'm covered with my appliances and things, especially my pool, has paid tenfold.

I had the worst experience with this company. On two occasions I had an emergency and the earliest the contractor could come out was a week on out. Leaving me to pay a contractor outside my plan to come sooner. Totally pointless to have a home warranty if they can't address emergencies in a timely manner. I canceled my appointment on the second request.

The sales agents state that the contract covers all systems and appliances that you have chosen during the process of signing up no matter what age condition etc. They state you submit a request for service, someone comes out directly and your issue is taken care of right away. Some facts are, the company uses terms as expedited service request vs. actual service request such as what they determine urgent not you as the customer so if you have an emergency of no hot water, no heat, cooling, this is not included as expedited and is not explained anywhere in the contract. Also sales does not explain this to you. You as the customer are not entitled expedited service request 99.9% of the time. We experienced no Hot water as main source of hot heater stopped, called for service. Told it was expedited. It was not, told service was on its way, was not.

I’ve used AHS for several years now. This is the worst service I’ve ever had. I feel foolish because I’ve referred others to them. Dishwasher service visit on 9/28/2020. Same dishwasher has been repaired through AHS 3 times before. This is the 4th time. Supposedly ordered parts. Today is Nov 17. Soon I will have had NO DISHWASHER for 2 MONTHS!!! Said parts were ordered. I’ve called them over and over and over and have had NO ONE contact me. Now I’ve reported them to the BBB. Still have heard nothing. When I call AHS, they tell me to call Sears. When I call Sears, they say I have to call AHS.

The guy from Realty Rekey came in, rekeyed the three locks and left. It went fine and it was quick. People shouldn’t buy a home without American Home Shield.

The AC wasn’t coming on. The unit had just quit responding. I tried to buy a new thermostat but it didn't fix it. So I called American Home Shield and they sent somebody out. That was the first time I've filed a claim, and it was very simple. I did file it online. The contractor was here the next day. I was very pleased. The contractor they sent out was very knowledgeable. He found the issue quickly, redid some wiring, and he was able to get the heating up and going again. I had just purchased this home. We've only been there for a couple of months. It was some wiring that was incorrect from before we moved in. He took really good care of it.

My garage door closed but then wouldn't open. I tried resetting it and checked to make sure nothing was blocking the sensors. I still couldn't get it to work. I called American Home Shield and I got Smokey's Garage Door. They sent an email that they were coming and the guy called me a half-hour before he got here. He loosened the chain and checked the motor and return spindle. He replaced the lock the door goes on to and was out in an hour.

Our dishwasher suddenly had no power. Everything else worked around it. We submitted the claim on Sunday. I loved the fact that I could do everything online. The process was super easy. The gentleman called me on Monday and was here on Thursday. He found that it was a loose ground wire and fixed it within 20 minutes. American Home Shield was excellent. I'm very pleased.

I've had AHS on two properties for years. It's more for mental peace of mind of mine. So if I get hit with an air conditioner, a furnace, a plumbing leak, and a washing machine all at once, I'm covered. I wish I would have had it when I was a younger first-time homebuyer because those expenses can really damage the bottom line every month when starting out. American Home Shield is a good deal. I just don't take the time to really analyze the financials of it because I feel good having it.

The service was very good and was very timely. I filed the claim on Sunday and United Air Temp came on Monday. So it was quick. They're very respectful and helpful. The tech was very nice and very thorough. He was wearing a mask the whole time and we kept our distance. He also called to make sure that nobody was sick in the home. My appliances are now working. Submitting claims over the phone and online was very easy.

I first got American Home Shield three years ago and it was affordable for us back then. I liked the idea of being able to select different coverages. The flexibility was pretty attractive. It's going well so far. I recently had a claim, and that got resolved a little bit sooner than expected. The tech set the right expectations. He told me the parts were a little bit hard to come by and would take a while. He gave me a more conservative estimate, which I appreciated in the long run. Because then, it was not a pleasant surprise when he just called me and said he could drop that day and fix it if I wanted. I enjoyed that and I was pretty happy about that.

I'm protected pretty good with American Home Shield but the only thing I have with them is they keep me on hold for an hour every time I call. Recently, we had a stoppage in the plumbing and leaks going under the house and through our floor. I asked American Home Shield for a plumber and I also asked for a second part of the problem which was a dishwasher that was also leaking. First Class Plumbing came out and it was excellent with them. They took care of the job for the plumbing. The dishwasher's motor was rotten under the bottom and the guy unplugged the sink with the plumbing. He noticed we needed to do a new piping for the laundry room which connects there. We're waiting to see if AHS could do coverage on it. If not, then we have to pay it. We didn't have the sink for a week. I had a big pail underneath it to do dishes ‘cause the dishwasher just came in today and we're waiting for that to be installed. We do a lot of dishes and we have to carry the bucket of water outside.

Allen Appliance Service came out the first time for our built-in icemaker claim. They replaced the pump that was bad and it wasn't making ice sufficiently. It was only making about 10% of what it’s supposed to. The same guy, Craig, came out again after I did a recall request and he determined that the radiator was unusually caked up with dust. He claimed it and he said that he was sure that it was the problem. Now it has started making ice again. Craig is an outstanding representative.

We were very happy with our claim. It was fairly easy to submit and the tech that came out was very good. the experience was very professional. We enjoy having American Home Shield and having peace of mind for our home.

The dryer wouldn't turn on. I checked to make sure it wasn't an issue with the power. I tried to diagnose it myself and I couldn't, so I called the experts. I put the claim in on a Saturday and I got a notification that someone should get in touch with me. I didn't hear anything from anybody, so I contacted the contractor on Monday. They said they didn't have anything on their record and recommended I contact American Home Shield. I contacted AHS and they said it was overbooked and they would have to get another contractor out here.

The refrigerator fan went out. The freezer was cooling but the refrigerator was not. I discovered the refrigerator problem late in the evening. I made the request for help very late that evening and the contractor contacted me early morning. I explained the problem to the guy and he was very responsive. He came out before noon, got approval, and drove to the parts warehouse. He got the part, came back, installed it, and it was up and running again. So that was phenomenal. Also, he was masked and cautious. He kept his distance. We had our grandkids here at the time, so we were a bit concerned. But he was very aware of the COVID issue. He was professional and very, very accommodating to what was going on. Overall, I would recommend American Home Shield. I did have an AC issue earlier on that was not as satisfying, but we were able to work through it. But for appliances outside of AC, it’s a great service and very reasonable.

Our showerhead was leaking. I sent in a claim and it was very straightforward. The guys came out and got part of it fixed, and then they came back and fixed the other part about a week later. The showerhead has been fine since. We also sent a claim before with a microwave and AHS also fixed it.

A-TX Express came out to give an inspection on my heater. I got an email saying that it'd be a good idea to schedule a heating inspection annually. It was very quick and professional.

The contractor came out the same day that I did the claim for the AC that was not coming on. The guy was very quick. I wasn't there at the time my roommate was but he kept calling me to inform me what was going on. He was there for quite a while but he fixed it and I haven't had a problem since. He was very thorough with the whole process. He went through each thing to make sure that everything was working properly. Before him, I didn't have the best experience with the company American Home Shield brought out. They were there maybe five minutes and didn't look through everything else.

I've been a customer for over 20 years and though I don't call for many services, I've never had a problem with American Home Shield. I have two separate incidents recently. The first situation was the toilet was overflowing. I called them and they got me a plumber. He said he couldn't get out here that day but I needed somebody that day too with the situation that was going on. I called American Home Shield back and got a lady on the phone. While I was on the phone with her, the toilet was overflowing again everywhere. She claimed that she called four places and nobody could come out. I was saying to myself there's gotta be some kind of an emergency service and she hung up on me.

The salt water system on the pool wasn't working. They said they could fix it. But nobody told me that there was a part of the repair that I'd have to pay for. Usually American Home Shield will call to say that I have to pay for a part and ask if I wanna still proceed with it. But they didn't call me. They just repaired it. I was not happy to find out after the fact and I still don't understand why that part was not covered. Then I just found out from my pool man that the repair isn't working. So I've already reached out to the vendor. But in general, I'm happy with American Home Shield. Other than a few things, they've been great all these years.

We were getting some leakage towards the bottom of the air handler in the garage. Water was accumulating slowly and we had towels soaking it up. BMS came out and they were able to determine that sludge was building up at the bottom of our drip pan. Although we've been changing the air filters frequently and sucking out to the drain line, it still formed in there. So they showed us a different way to drain the drain line. It's working great now. I've always had good luck with BMS. They always give us great service and we were pleased with what they did and what they found. They were also very friendly and very informative.

The furnace didn’t come on. Doctor Cool came out. The tech was up there for about half-hour. Then he told me to set the thermostat at a certain temperature, and I did that. My wife said, “I feel heat.” And they left. Then I went to turn it back on. It came on the second time. But the third time, it didn't come back on. So, I called them back to say, “What's going on here?” It’s not performing. They haven't come back out.

We put in a ticket for a guy to come out and do the winter inspection thing. He said the heater wasn't working. The sensor was reading too hot. So as a safety feature, it wouldn't turn on the gas to make the air hot. It would move there but not actually make it hot. And then I went to the Home Shield website and I said, "Schedule a heating fix." The guy came out, said it was the logic board was reading the thermostat as being too hot. But the actual temperature was just fine. But they replaced the logic board and that was that, and it blows hot air now. He gave us a 60-day warranty and left with a zero dollar invoice. The techs were all nice. The only noticeable negative thing was they all smoke heavily. But all in all, it went great, smooth, they were quick, and professional.

If something breaks, a home warranty helps with the repairs. My uncle told me about American Home Shield so I went with them. I've filed claims for the washer, the icemaker, the air conditioning unit, the microwave and recently, the dryer that was not heating correctly. I'm satisfied.

We had an outlet that wasn't working. I called AHS and they said Electric Service Professionals would call me within 48 hours to schedule an appointment. When I connected with them, they came three days later. I had inadvertently fixed the issue myself and the techs explained what I did that fixed it. They were knowledgeable and they told me what to do if the problem happens again. So far, everything has been working great.

The hot water heater wasn't working and the techs came in and they were very professional and very nice. They cleaned everything up and left in a timely manner. Submitting the claim was a pretty simple process. But they charged me for relocating the pipes. I didn't realize I would have paid for that because that was all part of the plan.

The first claim we put in was for our microwave and the people that came in wound up replacing it. The people that replaced it made a mess and left it. But with the heating and air, and the refrigerator, the technician had been great, clean, and neat. Recently, we have two heating units and one of them was not maintaining temperature. Express Comfort Heating and Air came and changed some kind of gas valve then they had to come back and repair something else because it was still not working right.

I had a little leak underneath my sink. It got all squared away but it was like pulling teeth. They had their first gentleman that came out here, and someone that was set up with them as a plumber, and they were about an hour and a half away. The guy was trying to find a way to get out of here. He was lying. He didn’t come in with a mask. I had a really bad taste in my mouth about this plumbing contractor. We had a second opinion come out and they were great. They were only about 30 minutes away. It was an act of Congress to having a second opinion come out. It was crazy. American Home Shield told me that if the guy that came out for the second opinion had the same diagnostic as the first guy, they they would charge me the $75 fee again. But it was something that was totally different than what the first guy said. It took me another month to get somebody back out here. I was without my sink for a month.

I'm a very techie guy but I had a hard time using the website in the beginning. The customer service was pretty good though. Recently, I worked with their tech, Gary, and he was good. He knew what he was doing. He was not late. He opened the dryer and knew what the problem was. It took a half an hour or two and he fixed it. The stove and the dishwasher were also having problems. He ordered the part and when the part came in, he came and fixed it. Then I opened another ticket because the oven was not working. When he looked at it, he said the issue was the burner was leaking. He ordered the burner and when it came, he came and fixed it too. I will always recommend him. I will recommend AHS too. I have nine properties and I'm thinking to add AHS to some of them.