American Home Shield Reviews

I had an oven issue. The element was not heating properly. It was very easy submitting the claim to American Home Shield, and they sent Affordable Appliance Repair out for it. I've had AHS for a little over a year. I have had great experience with their contractors. They’ve been prompt and professional. They keep me informed if there is something that has to be ordered. So, when it comes in, I get the phone call. I also get texts.

I’ve been with American Home Shield for seven years and when they first started, it was a great concept. The coverage was great but because it is a warranty company, a lot of larger, more well-known name companies don’t honor their warranty. So, I have had an experience or two with a company that wasn't the best quality to make repairs. American Home Shield themselves are fairly easy to deal with and I’ve not had any trouble out of them. The caliber of some of the companies they use has been a little bit questionable but AHS was more than willing to work with me when I was not happy with the company that they sent.

My refrigerator freezer started freezing up and leaking. I submitted a claim by the website and then I got an email and a text about the contractors. The tech from A Affordable Appliance Repair not only fixed the problem, but he showed me how to maintain it so it doesn't happen again. We’ve been using American Home Shield for four years and we’ve never had a bad experience. They are very fair. They don’t always cover everything. Like with the air conditioning, I had to pay for bringing it up to code, but that was fair. I’m looking for a company that will live up to the contract and they have every single time.

We had American Home Shield over at the house that we recently sold and we had a few challenges. But that was a major effort as it was putting a new furnace on the roof of a garage and taking it out. It didn’t seem like the people they had do it really quite understood how to implement something in the strange ductwork that we had. So, it was probably as much our problem as theirs. We had to insist that they put a filter in the ductwork, which they were not going to do, and the old one had. Other than that, it worked great once it was in.

I like that AHS doesn't have a big bill. I also like being covered. If there are any issues, they take care of it. When I had a heating problem, they sent Total Air Care out. My air conditioner kept freezing up when the heat was on. It was something that I called about before. There was a sensor that they should have put in during the other two times that we told them to come out, but they never did. They came to fix that problem, however, I won't know if it’s all good until the temperature hits 32. But so far, so good.

American Home Shield is an amazing thing. Two and a half years ago, their advertisement came through on my tablet. I thought to myself that I really needed to do that. At that point, I was 72 and I lived in an older house. So, I hooked up with them and got them going. Then, my furnace died. I had had trouble with that furnace for the last two years so I didn't ask American Home Shield to cover that repair. I wouldn't be dishonest so I repaired that myself but any time I've asked for help since then, AHS have been right on top of it and they hooked with A-1, who has been out here. I've had several things that have gone wrong.

Since I had American Home Shield, they fixed the heater and the fridge twice. They also fixed the oven and the AC thermostat. Their contractors seemed to be screened and professional. The most recent technician that came over was quick and efficient. Overall, American Home Shield has been pretty good. They are fast and they follow-up. They are on it. But they can lower the price a little bit.

I called in with two issues, and both issues were resolved very quickly. My HVAC was making a whining sound that never ever stopped, 24 hours a day. In the dead of night when I was trying to sleep, it would wake me up. It was more shrill than loud. I also called about a plumbing issue, and the rep told me that I would be charged two fees. It was reasonable to me since they would require two different trades to come out here.

J&M came out to replace a water heater. I heard from them within 24 hours and they scheduled the appointment for the next day. It was faster than I expected. Also, they answered my questions very well and they did a great job. They didn't leave a mess. I walked in on them several times cleaning up and making sure that everything was tidy. I appreciated everything they did.

When I had a plumbing issue, I called American Home Shield and told them what the problem was. They set up the plumber to come out and it was a horrible experience. When we bought the house at the end of December, we had a full inspection for the entire house. It’s a big house, almost 3,900 square feet, and they didn't catch everything. So, in the master bathroom, once we were moving some stuff in, my wife noticed there was a spot that was about the size of a pencil in the ceiling along the edge of the wall. When I went and poked my finger, it went all the way through. You could tell that they just painted over it as much as possible and you couldn’t really detect it. I opened it up a little bit more. When I looked, I could tell that there was a leak in the pipe. It was one of the drainage pipes for the upstairs.

We couldn’t get our garage door to come back and start working. I submitted a claim which I do normally online. The website is very easy to use. I got a text from the warranty company telling me that they’d be in touch with me which they did. Smokey’s Garage Door came out the next day. They were really fast and very polite. They changed out a spring and got it working in no time. We were very happy.

Whenever I have a claim, I call in and AHS assign somebody. There are times when, unfortunately, it appears that it takes a little longer. A couple of months ago, they had to go with Carrier for our air conditioning and it was up to them to be able to get the new motor part to the people that fixed it. Fortunately for us, we didn't need the air that time. There were also times when we needed a little bit more heat than that, but that's the way it goes. Still, they did fix it.

AHS is typically like any insurance company. They're great when you pay premiums. And then, when you need to service they are not quite as great.I had a plumbing stoppage, and it’s plugged again. I called AHS to have the contractor come back and American Home Shield won’t permit that. So I’m kind of caught between a rock and a hard place with this.

Our washing machine was gathering water and since that was the first time I was claiming an issue for repair under the policy, I called in. There wasn’t a long wait between making a claim and having the appointment scheduled. So it was quick and easy. The contractor came out very quickly the first time. It was within the week and that is all subject to scheduling as when I have time as well. The important thing was that I was in touch with Hot Shot Appliance Service quickly. Then it was just a matter of finding the time in the calendar. That wasn’t even very long because it was a washing machine and we needed it. So we had to make time. But then the part wasn’t available so there was a bit of a wait for the part but that had nothing to do with responsiveness. When the part came in, they were back and they fixed it within hours. It was all quite efficient.

I am in real estate sales and AHS is well-known. They're the one I recommend out. I also chose them and I've been happy with it. Making a claim online was easy to do and the tech who came was on time and well knowledgeable. He took care of everything.

When we turned on the dryer, it was making kinda rumbly sounds. If we let it go for a couple of minutes and then turned it off and opened it up, we could smell a little bit of burnt rubber. I went online to American Home Shield’s website and I started everything from there. The website was really easy to figure out what to do. It was great. After submitting the claim, I got the confirmation later on that day. That was when they told me the day they were gonna arrive and the time frame. The two gentlemen that came out were excellent. They knocked out the problem right away. They were only here for 20 minutes. It turned out I had some debris stuck in the roller mechanism. It was a little button that was keeping everything from working. The dryer is like new after the repair. I’ve been with AHS for about five years now. I don’t usually have to use the services, but each and every time that I had, I’ve had no problems at all. Everything is as advertised.

We had a leak in the toilet tank. It sounded like it was always running. The guy from Plumbers, Inc. was here on time, very polite, and professional. He changed stuff in the inside of the toilet and said that if we ever had any problems, we'd give him a call and then he left. AHS handled everything perfectly this time. Most of the people that go around and do the work are pretty good, but if they assign me to someone that is just an idiot or shouldn’t even be working there, I will call and tell them to take that name off the list because I will not accept them in my house. Some of the contractors are less than qualified and I’m not sure why they even hire those people. But I suppose they hire who they can get.

American Home Shield is convenient to have. They make repairs on appliances a little bit easier to handle when they go out. It eases off my mind not having to find somebody that is reputable and able to do the work. And financially, it helps out a little bit. Years pass that we don’t use it, but when we need it, it takes a little bit of that cost load off of us. Also, Cal Valley Appliance was quick to get in and get the work done and they very nice and professional. Once they came out, they diagnosed the problem and they knew what parts to get. And once the parts came in, they called and scheduled a time to come out and do it. It was very efficient, and that’s the best way to do it.

I had an electrical issue with my socket and it was making my freezer, my refrigerator, and my stove have electrical issues. And they had stopped working. The contractor fixed the issue the day he came out. However, submitting my claim with AHS was not easy. It felt as if they weren’t listening. I explained to them that my mom had just passed and that I was trying to get things handled because I wanted to make sure I didn't have the issues when we had the service. They said that they understood, but no one told me that they couldn’t get someone out on that same day. If they told me, then I would have asked if there was anybody else.

I've been a customer of American Home Shield for two years now. Most recently, they sent Lake Plumbing to fix my garbage disposal. I talked to them in less than an hour after I submitted the claim online. They were out the next morning and the tech from there was pleasant and professional. He had the problem fixed in 10 minutes and he was gone.

I called American Home Shield when I had a pool pump that went out. I got someone out here as quickly as they could. The contractor wanted to check in and make sure what it was first before they did anything. The tech did not bring a pump with him so they had to order a pump. They ordered the pump, and then it was raining on the day that he put it in, so there was a lot of water back there. I noticed the next day when it had stopped raining that the connector pipe from the pump to the actual flow of the water was leaking a little bit. I immediately called American Home Shield and they sent somebody back out there to fix it and they didn't charge me second fee. It was great. The pump is running wonderfully.

When I submitted a claim for a dishwasher that was not draining properly, it was pretty much clear that the contractor would respond as soon as possible. We were very impressed with ARO Appliance. They were very informative and gave us tips on how to help the dishwasher last longer and run at a higher performance level. It was a very positive experience. We had home warranties with other companies and were not impressed. For the purchase of this home, our Realtor highly recommended AHS and she was right. They're the best we've ever had to deal with. And they have always lived up to what they said they would do.

When my appliance broke, I called AHS and they answered right away, which was very refreshing. In the past, it has been almost impossible to get ahold of them by phone. At first, they scheduled a company automatically, but when I went online and read that company's reviews, they were horrible at best. I called AHS back and asked if they could find somebody else. They found Sears. I had Sears appliances so I felt more comfortable scheduling with them. But when they showed up, they far exceeded my expectations. I can’t say enough nice things about the service people that came. I am very confident in AHS and recommend them all the time to the people that I interact with every day.

My refrigerator had stopped working, and the tech came out and fixed everything. It went well. This was the first I've ever submitted a claim and it was pretty easy. I called the claim in on a Friday and they were gonna send somebody out on Monday, but I had asked them to wait until Thursday. So it was a delay on my part. But the contractor came right out and took care of it. The tech handled it well. It didn’t take him long. He did well.

As a Realtor I can no longer recommend this warranty company. We've been waiting weeks on end for a service request. It's now going on a month and the issue still has not been repaired. Multiple calls and emails with no reply. The service is sub-par and customer service is horrible.

I’ve used the website several times, and it’s user-friendly. It’s also quick and I don’t have to wait on hold, which is good. It gives a much immediate response as well once I submit the claim. The response very quickly confirms that the service order request has been received and also that it’s been assigned to a company. So, I give that high marks. I was having a problem with my heat-air conditioning unit and it was not coming on in the heat mode. Third Generation Plumbing and Mechanical was sent out and the tech was the best tech I’d ever had. He was outstanding. All I needed was for the unit to work, and it’s working, so it’s all good.

I submitted a claim to AHS and they sent Mountain Range Mechanical. The techs who came were very careful in making sure that stuff didn't get tracked through my house as we live in a snowy area. They did a good job and when they left it was all fixed. For most things, AHS has been pretty good. However, if I have something critical like this past summer when we had an air conditioner go out, it takes them much longer than it should to get the problem resolved. It took close to two weeks. We were lucky that it was not a really hot stretch and we were able to stay in our home. Still, if it had been a hot stretched, it would have been impossible for us. That was an issue that could have been fixed in 24 to 48 hours. We may have to go outside the system if they can’t fix it faster.

They cover the electronic portions of the appliances. I had a claim where my garage door wasn’t closing unless I held the button the entire time till I got to the room. I put a claim on it online and the website was very easy to use. The contractors were great. The door has been working great too. The repair did affect us, significantly.

American Home Shield's claims process was very easy. I went online and filled out the form letting them know that I needed repairs done. I paid the deductible and Joe's Expert Touch Appliances called me and scheduled the appointment. The techs that came out were great. I had two appliances I needed to be looked at and they were quick to figure out what was going on with the oven, and ordered the part that was needed for it. For the washing machine, they cleaned out a pump and checked it all out, and tried to figure out what the problem was there. It was about a week later when they came back with the part for the oven and fixed it. That was our first experience with them. It's all good now.

When we had a problem with the oven, the contractor fixed it. He was on time and did a great job. My wife is happy, so I’m happy. With the electronic computer that the oven has, the cost of maintaining and fixing it is outlandish. And I’m sure there’s also one in the refrigerator. We've been with AHS for about 10 years. They are almost essential now because of those costs involved.

I had a leak in my house and I thought it was coming from a vent. I submitted a claim online because I don't always get a chance to make calls all the time and their website was convenient. A tech from ATR General Services came out the next day, looked at the AC unit and determined that it couldn't have been coming from the AC unit. It was from a pipe. And I got the right people out here from American Home Shield. I got a plumber to fix the leak and another contractor to come out and dry out the hardwood floor and the carpet in the basement area.

I called Home Shield to file a claim for my garage door which was not closing properly. One Garage Door came the next day and they ended up replacing the rollers. They've been out here twice and they've been great both times. I had a garage door issue before but it was a different problem each time. AHS has been good with us. We were with a different company before and we left them 'cause the service was horrible. AHS has come through any time we've called so we recommend them.

The hose or an HO warning light was coming on on my washer and the dryer was not drying. So, I went on the website and it was easier to use than the phone for submitting my claim. I'm able to very quickly submit as it gave me multiple choice options of what's happening and I was able to find the options very easily in the drop-down menu for that. Then, it said that I would be contacted by someone within a certain amount of hours. The more impressive thing was I was called before I got up on my computer. I was on the phone with the guy and it surprised me because that never happens that quickly. I was like, "Oh, I almost didn't take the call." At first I thought, "Well, who would be calling me from that area code?" But I just took it and it turned out to be the repair person. That was amazing.

Inner City Plumbing came out and the following day, the service was completed. But we noticed that it's still leaking under the sink. I’m not very happy with them. A new plumber will be assigned. I’ve been with AHS for five years and sometimes, they are quick to respond.

When I had the electrical going out in my wall, I filed a claim through AHS. I was told to expect the contractor within 24 hours. He was early and the service was beyond great. I've had AHS for over 10 years and I haven't had any problems at all.

We woke up one Saturday morning and the house was 50 degrees so we called and American Home Shield set up the appointment for that day at 2 o’clock. Then the technician came out and fixed it quickly so it was a good experience. We also had a claim before where we changed the key. The claims process at American Home Shield was easy. We just called and made the appointment then they scheduled it for us.

With AHS, I didn’t have to wait a long time and I was very pleased with the prompt attention that I received. That meant a lot to me. The contractor was very professional, prompt, and respectful. He knew exactly what he was doing. His entry was good and his departure was fine. Everything was wonderful.

There was a bad coil in the stovetop. My wife handled the claim submission and I don’t think it was too difficult, her calling in and having somebody to come out and look at it. Appliance Pro showed up on time, diagnosed the problem and had to come back and bring the part, and they fixed it.

Both the furnaces went out in the house. The first one on one side, and then the second one. AHS sent Air On Demand to service both of them. I did both claims online and the website was perfect. The contractors also emailed me updates, and then within that allotted time frame the contractor had called. Air on Demand has been fantastic. The tech called and came when he said he was gonna come. He called when he was coming back and came back on time and fixed it and left. It couldn’t have been better. That’s the best claim yet. I've been with AHS for three years, and overall they have been a big help. I know what my expenses would be over a given time, and the ups and downs if something breaks.

High Priority Plumbing came out to fix a leaking faucet in my tub. I submitted the claim for it online, which was cool, but previously I would do it over the phone. Everything went fast. I got a call within 10 or 15 minutes, and the lady set it up. That was on a Thursday or a Friday, and the contractor came out Tuesday. The technician was good and was very professional. The faucet was getting old and it was wearing and tearing, so he changed it. He let me see it and explained to me what was happening with it. After the repairs, everything is perfect, and it is running the way it should. It is not leaking anymore. Overall, I like that I can get online to do the claim with American Home Shield. That was a big improvement.

With AHS, a contractor usually comes to my home within 48 hours. Most recently, they sent Budget AC Heating and Plumbing and the tech who came was really polite and professional. He has been out twice for us for two different pipes and the repairs have been going well. Being with AHS has been great so far.

I called the customer service of American Home Shield and reported a blockage issue to them. The lady who received the call was very nice. I said I needed the repair as soon as possible because I could not open the water and I have kids that go to school. She said, “I’m gonna call some companies," and after some time she came and said that United Air was going to call me and that they would come the following day. The tech called me at night, saying that he would be within this time and this time. I said that they were most welcome. The guy did an excellent job and he fixed the problem in a very short time. He found where the blockage was and removed it. The last experience with American Home Shield was a beautiful one. But, the one before that was not -- the one that was supposed to repair the claim was not good.

In general, the service was good, but it took a little more time than I expected. I understand the contractor needs all of the parts and they pick it up, and then take a time. It’s a little complicated. The technician ordered the parts and sometimes the stores didn’t have the parts, so they need to order them. For example, I had a problem with my refrigerator, and the technician came in but it took a long time for them to get the parts because it was between weekend and holidays. But the refrigerator has been working really good since they fixed it, and I'm happy. They replaced my stove because they couldn't find the part, and I’m so happy with that also. When the contractors come in and they have the parts, they fix it up really fast and they do a really, really good job. Overall, I'm really happy with American Home Shield.

I've had American Home Shield for three months now and so far, their claims process has been easy. I’ve had a rekey claim before. This time, the guy from Suncoast AC & Heating came out and serviced my microwave. He did a good job. He was quick, friendly and helpful.

We've been keeping American Home Shield since we bought the house and it's now 25 years. It takes a little bit of time sometimes to get somebody out, but it’s understandable. It's what we usually end up with when we turn on the air conditioner or heater and we start having problems. The contractors are usually booked up but they do well. We had plumbers come out a couple of times, and they weren’t too hot. But everybody else was real good. The last guys we got from Jim Conrad Electric were wonderful. They called and said, “We’re running a little late.” And then the owner also called and said they were running late. All our electric was out all of a sudden in one room and we didn’t know what it was. The guy figured it out and tracked it down.

We had a plumbing issue where Visalia Plumbing was sent by American Home Shield. My drains are running now. The contractor was very polite and did his job. I have a hard time with service people in my house because of a past problem, but he was very nice, and I was comfortable. The only thing is American Home Shield should not be such sticklers on the words used when trying to file a claim. I live by myself and with this drain, it needed to be cleaned out. That was what I called it. If the water is sitting in the sink, it needs to be cleaned. They said, "Oh, we don't do that." I've had the runaround for weeks. I don't know which words I'm supposed to use, but I have standing water, and it's not draining. To me, it needs to be cleaned out.

My son filed a claim for the washing machine which was leaking and I appreciated the young man who came. My daughter-in-law conversed with him and she said he was very helpful and there was some good information. I really like Home Shield. Although there's always room for improvement, they're as good or better than most of the warranty providers.

My heater was not heating evenly and Affordable Heating and Air came out. Their techs did some work to the ductwork and put something. They were very respectful, very prompt and very professional. I've had American Home Shield for a while now. I like that they're there when you need them, and you don’t have to force out all that money when you have to have a repair.

I’d rather do my claims with American Home Shield online. Sometimes you can and sometimes you can’t get the full picture to process what you need, especially if you’re trying to do two things. I recently did a claim and they sent All Star. They needed to fix the kitchen faucet and the toilet in the first-floor bathroom. The tech took about maybe an hour to repair them, and it was the same day. He did not have to come back. It’s working fine.

I called on the phone for my garage door that was broken. The claims representative was great. They said that Justin would get back to me within 24 hours. Justin fixed it but it wasn't part of the package that I had. I had to pay for it.

I had a problem with my refrigerator. It was not cooling and the icemaker was not working. I called and the rep was very efficient and professional. The representative that Sears sent out was an excellent worker. He was very knowledgeable and did clean up work afterwards. This claim is not complete. I have not gotten my check yet. But I don’t think that I’m gonna have any problems with it. My refrigerator’s being delivered today. I purchased the refrigerator and Home Shield is gonna reimburse. I just pay the difference because I sorta upgraded. I’ve never had any problems with any of the claims that I’ve made.

When my husband tried to turn the water valve off down in the basement to make sure the pipes didn't burst, it wouldn't work. Heath, the tech who came was wonderful. He had somebody else with him named Cole, a younger boy. They're both very nice and knew what they were talking about. They fixed the issue. We also have a pellet stove that was not working. We're not sure why as we've never had one. It's saying that the comb blower is jammed. When I called, AHS stated that they don't take care of that kind of stuff.

The water heater wasn’t giving hot water quick enough and it would have to run and run to get it. I called American Home Shield to submit a claim and the claims rep took my information and notified the technician, who called and set up the time. They did their job. They called me the same day, and they came out and explained how the process worked. He came in and tested it, and he said it takes a certain amount of time for it to run downstairs versus running a little bit longer upstairs. They checked for leaks and functionality of the water heater. It has a huge amount of rust on the bottom, and I was afraid for it. It’s enclosed in the garage and it’s 16 years old but it wasn’t leaking at the time, so he said to watch it for leaks, and I can call again if I needed some help with it.

I called AHS and they set an appointment. The people from All Valley Appliance called me and they set the time. The technician was very informative, knew what he was doing and my problem was resolved. Everything was great.

My water heater wasn’t providing hot water heat. It turned out to be the expansion tank. The guy that did the work was very professional. However, he didn’t fix the problem. The circuit breaker keeps tripping on it. I thought it was just a bloop so I messed with it. I got it to reset, but it tripped again after a couple of days. Then it worked again and then it tripped again this morning. When I checked, I didn’t have hot water again. I gotta call AHS again.

My bathtub Jacuzzi wasn’t working. I submitted a claim online to AHS and they did a good job online. Dean’s Plumbing & Heating came out and they did a good job as well. Everything's been wonderful since then.

The guy who came was cool, nice, professional and knowledgeable. He talked us through the different steps, why he thought it was the problem and why he would fix it. AHS is like an extra layer on top of home insurance. I'd tell others to improvise a bit more coverage outside of their home insurance, more so for any of the big units in the house and that for a monthly payment, it’s just a $100 fee to get started.

I've had American Home Shield in at least five houses. The contractors that they've been sending out have been fantastic lately. I had an issue with my hot water heater and the one they sent drained it, fixed the issue, and got my hot water heater back working again. They were awesome and wonderful. We have had some in the past that we had significant issues with. When I was out of town, I had one guy who was trying to charge my wife $1,500 to replace a simple $30 valve. That was not a good experience then around seven years ago.

My washing machine was not generating enough water to get the clothes wet, and so I went online to American Home Shield to submit a claim. I got an auto-generated email saying their contractor has a number of business hours to contact me, and they did reach out to me and set an appointment. They were here a little ahead of schedule and their guy was one of the best contractors I've had. He was very professional and he was engaging. He would talk to you. He gave me his assessment on what was gonna happen and what to expect. And when the part came, the same guy came out and installed it.

I had a blockage in the bathroom and Drain Specialists came out and said that there was a blockage in the main line. They were super professional. They explained everything well, and then they worked quickly and efficiently. It's working great now. I've had American Home Shield coverage since July of last year and so far, everything that we have turned in has been super quick to get done.

My microwave sparked, it fizzled out. We thought something had blown in the house. We went downstairs and we reset our stuff and it didn’t work. We submitted our claim and the tech from HBC Mechanical Contracting Company came in. He explained to us what he was doing, he changed a thing, and then he told us to resubmit the claim if we had any more problems. When he left and it happened again, we resubmitted a claim. It was on a Friday when I notified them. That Monday was Martin Luther King day and he called us that Monday and told us he would be right back out. When he came back out, he changed the same thing and it wouldn’t power back on. He said he will contact our homeowner’s insurance and let them know, and AHS contacted me through email. The tech was respectful, showed up in a timely manner and he did everything we asked him to do. It was a great experience.

I love American Home Shield. I've tried to get every one of my kids and people that I know to get American Home Shield because it's such a great company to help you whenever you have an issue. Recently, Air Squad Heating & Air Conditioning came out to fix our garbage disposal. And the pipes that were connected to it, there was a clog that was pretty bad. And then the knob on the garbage disposal fell inside of the garbage disposal. So when I turned it on, it sounded like we had a bucket of bolts inside there. Then the water started backing up and the pipe, it came off of that little knob that was supposed to be there, so the water was gushing everywhere.

Our heating unit was not working correctly. I went online and went through American Home Shield for the claim. Their website is great and I've used it a few times. For this claim, we were assigned Ice Man Cooling & Heating. We were told someone would call within 24 hours. I did this claim on a Friday or Saturday and they called us on Monday. A tech came out and fixed the heating unit. He did what he had to do and he did a very nice job. The unit has been good so far.

The last request we had in was for a bathroom faucet to be fixed and my husband called it in. Home Choice Services came out the next day and fixed it very quickly. Everything has been functioning well since they've been out and my experience with American Home Shield has been good so far. It takes a little longer to get their service companies to come out sometimes than it did when I had a previous company. But nothing's been an emergency, so it's been okay.

The washer started making a really loud squeaky noise like it was rubbing metal on metal. We had a gentleman from Cal Valley Appliance come out and check it. He said that he needed to change the suspension. He then left, came back, and changed them out. He ran the machine and he said that it was working fine, so he left. Now, not even an hour after he left us, I went ahead and started doing laundry. I put a load in there and it started making the noise again.

I noticed that my pool was a little cloudy, so I asked my pool man what was going on. He said that it didn’t seem like the water was getting through the pool pump properly and water was coming out of a part of the pump and it needed to be repaired. So, he recommended I call my home warranty company. I called AHS and they sent a company called Provolt. When they came out, they were out there a very short time. They looked at it and said it looked like there were pipe problems underground. They also claimed that they didn’t see anything around the pump as the problem and that American Home Shield doesn’t cover underground. They said that I should call American Leak Detection, have them come out and find the underground leak, then have them repair it.

I put in for quote in July 26, 2019 with American Shield. I spoke with someone and received quote. We agreed they would call on July 27, 2019 and set up plan if I was able to cancel my other home warranty. I cancelled my other home warranty on July 27, 2019 and American Shield called we set up plan. I set up a auto pay. They sent contract. All was well. It is now January 31, 2020. I call today and find out I don’t have coverage with them.. Meaning I have been living without a home warranty for several months and didn’t even know. My income isn’t where I have to watch my auto pay at all times. So I wasn’t aware that it wasn’t set up with them properly. I’m grateful that nothing was actually broke. I was calling with a basic question and learned this information.

The service person came to diagnose the problem with the washer. He said they no longer make the part, so they would replace my washer. That was three weeks ago. Every time I call AHS I am being told they still have not made a decision yet. I need a washer. I have been a paying customer for 15 years!!!

Have had to contact customer service about terrible service from their contractor Mayes Plumbing. Spoke to multiple people and was told things like "you may not like it but it's the way it is." "We won't change your contractor." "There are more than one customer at AHS." All communication from Philippine call center is about what they can't do instead of what they can do. Would never recommend or renew this poorly ran non-customer oriented company.

We’ve had American Home Shield since 2004 and it’s working just great. Using their website to submit claims though, I couldn’t specify what it's for. Our most recent claim was for a kitchen light that was out but I was only able to indicate that it was an electrical problem and no more detail than that. But normally, it worked fine in terms of utility. Rite Brite Electric worked on that claim and did a good job. They were very professional. The repair made the fixture work perfectly and it’s exactly what we needed.

We had a ceiling fan light fixture that stopped working, and the contractor came out and identified the problem, coordinated with American Home Shield on our behalf, and then came back for a second visit to install a new ceiling fan for us. I do my claims online and the system is pretty straightforward. We can do it with our address, and we don’t even have to know our contract number. We can click what’s wrong and they’ll set up a contractor, and the contractor then calls us to schedule an appointment. It’s pretty easy. The contractors have done good work. But I'm worried that if our air conditioner was to break, we’d get a cheaper model or less efficient model than I might like. So it would be nice if there was a feature to pay for an upgrade so we could upgrade from whatever their base level is to a more high-end unit.

It was my first time using Home Shield and I was satisfied with it. Filing claims online is pretty easy. 495 Garage Door did the hinge between the garage opener. Also, the garage door was broken so they had to repair it. They put two new screws in. The guy was here for less than 15 minutes. He knew exactly what was broken, looked at it, fixed it, and that was it. He fixed it very quickly. He pointed out something else that I could fix as an upcharge. I called my friend who is an engineer. He said, "No, don't do that." And we talked about it, but you can't control that. It was just him trying to sell me something else outside of this coverage. But other than that, it was a good experience. It was very smooth and efficient.

My most recent claim with American Home Shield was a super good experience. Everything was done quickly and satisfactorily. The ice machine in my freezer was not working and my dryer was making a really loud squeaking noise. To submit the claim, I found the form on the website, filled out a couple of boxes, filled in the serial numbers, and sent it in. The website was easy to use. There were several options for what was wrong with the appliances, but none of the listed options fit in for my issues so I just listed "other". And that didn't seem to be a problem. The website said I’d get a call within 24 hours and I did. The contractor reached out and we scheduled the time. He showed up right on time and was wonderful. The initial part he put in the ice maker was faulty, but he came right back out and put a new one in. Other than that, everything has been great. The dryer is totally quiet and now I’ve got ice.

When the refrigerator stopped working, the contractor said he couldn't repair it so I’m getting it replaced. It has been about a week and I'm still waiting for the refrigerator. I had told AHS to get in contact with my daughter, but they still weren't replying to her. They kept contacting me. I’m in the hospital for the next three or four months, so my daughter is handling everything. But they seem to be standing by what they said they’d do, so I’m pleased.

It was hard to do my claims with AHS over the phone for some reason, but I was able to do it online a little easier. The only thing I found was when I was trying to select what was the issue, there was no spot for me to explain what the issue was. But the process was very, very fast. I was really surprised because I did this on a Sunday and within an hour I got a phone call back. Everything is now working well.

None of my range's burners were working properly. I went online and it was great. The contractors would call before they come. They also seemed knowledgeable. I was happy and the burners are good now. American Home Shield brings people out quickly. The claims are handled thoroughly, and if something does need to be done, they were really quick about getting it done and fixing it.

The stove wasn’t working. It was cooking and then all of a sudden, it stopped. I was sent an email that the contractor was coming within a day's time. It was very good with Whirlpool. The tech pulled the stove from the wall and the plug had just burnt so he replaced that part. He took the whole cord and he had to order the whole thing. Everything is fine now. Home Shield takes care of their customers. I’ve used them several times and I’m pleased with them.

I was satisfied with the technician that came out to fix my split unit. But I’m not satisfied with the way Home Shield handle their business. It took me a year to get the unit fixed. They kept sending out guys that didn’t know what they were doing. The first contractor that they sent out was fly-by-night. I found out he was doing this on the side. He was a part-time preacher. The tech that fixed it came from the fourth contractor that came out here. So now, if I ever have any problem with it, they are the only one I want to come out. I already made that clear to Home Shield.

Every time I ever had to call Home Shield, it's been great. They sent Sears for an appliance issue and the techs were fast and efficient. They showed up on time and they were thorough. They ended up replacing our washer which was awesome and they did everything that I expected them to do. It took five days to get the washer, but I get that. They can't be choosers. In the end, it went great.

We were having a supply line leak. My husband submitted a claim to American Home Shield. They sent F6 Plumbing, and they were very good. The quality of their work was good, too. I'd tell others that American Home Shield is a security to the homeowner.

I was supposed to have two claims with American Home Shield, for the toilet and the faucet, but when the plumber got here, he wasn't aware that my kitchen faucet was also on the same order. He did a great job replacing the toilet, though. He then told me that because I had a Kohler faucet in my kitchen, I should just order the piece, which would be free of charge from Kohler, and they will come back and install it. So I did that and I got everything that Kohler sent out last week.

When my furnace inducer went out, AHS and Home Service were excellent. When I called Home Service, I asked if they could expedite. They were professional and everybody came on time. They came to me the following day and it was awesome. They diagnosed, detected and explained the issues. I love the service and have been telling other friends about my experience.

The first time we had a claim, an air conditioner company came out here, and that did not go well at all. The tech wasn’t honest. He came in and said we needed three to four pounds of Freon, and he didn’t check anything. He didn’t even try to see where the leak was. We paid him $100, and he put the Freon in with coloring stuff in it so they could find the leak the next time they came. I called the company and I tried to tell them what the man had done, but they didn’t seem interested.

Beltway Air Comfort Service came out for a fireplace but they ended not being able to fix it. The technician was honest and nice. However, when the company had called me to schedule the appointment, I explained to them what I needed worked on and they said they could do it. Then when they got there, they said they couldn’t. So that was disappointing. I had filed the claim online and apparently, I didn’t understand the terminology. It was my fault I didn’t understand the terminology of what was covered and what wasn’t. It said wall-mounted unit and my fireplace is attached to the wall so I thought that was wall-mounted. But American Home Shield is perfect. Between this and my other home, I've been with American Home Shield for 10 years.

When we would turn on the heater, it would just hum. I could hear the blower trying to blow, but it wouldn’t blow out the heat. I had had two people prior who came in and they were trying to figure it out, but this guy from Greenway Home Services hit it on the nail and fixed the heater. He figured it out and replaced the part, and we haven’t had any trouble since then. I was really satisfied with him. We've had American Home Shield for 20 years which is ever since we’ve been in the house. The thing I like about them is they keep me from searching for who to find. I’m putting all my confidence in them that it’s good and it’s reliable if something breaks down. And then we also like that they’ve got this policy that if they can’t fix it, they will replace it.

We just bought a house and part of the package was a warranty through American Home Shield. Our realtor submitted a claim for us, where Shaver Plumbing that came out, and it was very easy. They were fast and they got it done in a hurry. It just took them about a half hour and that was it.

American Home Shield's claims process was excellent. They sent Absolute Plumbing who did a very good job. The service person was great, very cordial, very nice, and knowledgeable. He got the parts right away. We had to order the parts in for the hot water heater. It was supposed to be delivered overnight and then it took two nights to get it. But then, when I got it, I called them, and he was right out.

We got American Home Shield as opposed to other providers as it was recommended to me by my parents, and we've had them for about 5 years now. In one claim, I wasn’t satisfied with them for the dishwasher that I have put in. They delivered the dishwasher and it sat there for maybe a week, so then I had to call somebody else for it to be installed. It was weird. But in my most recent claim, Air Pro Heating and Cooling called, came, were on time, and were very good. They ordered a part and they told me they would call when the part came in, and they did the next day or a day later. I submitted the claim for that online and the website was user-friendly.

The claim regarding two outlets that wasn’t working was handled pretty well by the contractor. They just said that I needed a plain amp. And they said AHS didn't cover that. I've had AHS since 2013 and most of the time, they cover mostly everything. I just think that they should get their sub-contractors to be more specific. They put it in writing, but it’s hard to read the writing on the form. They should send the recommendations out in writing.

I’ve been with American Home Shield for ten years. I also have it on my daughter’s house and on my mother-in-law’s house. Trying to get a hold of a live person is almost impossible. You can spend hours on the phone, where most people will say, “Leave your name and number and we’ll return your call within a certain timeframe.” You have to stay on the phone for hours ‘til you get a hold of somebody. It's the worst service I’ve ever seen in my life, but the people I’ve talked to and the people who answered the phone are very competent. They’re very efficient and very good on follow-through.

I had American Home Shield out in Texas for four years and then I had them when I lived in Atlanta for 15 years. When I got here, I had another warranty company and then I changed after the year was up and put it on American Home Shield. The way they were structured in Texas was better, but all of them have changed since then. American Home Shield in some places is better than others and it's all about the contractors that are available that work with them.

Boss Plumbing was fantastic. The plumber came out and did his part. He also answered my questions.

Our heater was not heating and started blow to cold air. I would put up the thermostat to 65 to heat it up and it was slowly going down. I filed the claim over the phone and American Home Shield sent out Austin Heating and Air. American Home Shield's reps did good. I called on a Friday and I was told Austin Heat would be out on Monday. I asked if they could come on Friday if there were any cancelations and they did. The guy was great. He fixed the heater right away and we were thankful. It’s still working good now.

BRM Services came out for my washer since its power was going off and on. They were prompt, knowledgeable, and gave me some pointers. So far, so good now. It was also good that somebody would reach out to me quickly in which I have gotten emails and stuff on when to expect the contractors to be out.

Our home isn’t new, but it’s less than 20 years old. And in that period of time, things go out and break. Even when you buy brand new, you never know. I had a complete home inspection done on this house and not everything that you run into is something that an inspector would notice. We’ve had two calls and neither one of those would’ve been caught on a home inspection.

AHS has been wonderful for us. We’ve had them for eight years now. And we had one issue years ago and ever since then, it’s fine. It was an optional replacement. They replaced our washer and our microwave after several years. I can really feel that they’re short-staffed in those offices now because if there’s an issue, it’s easier online considering I cannot get a live person on the phone. If I were to have an issue today, if I need to have a plumber come back out, I would not be able to get a live representative on the phone for a 40-minute hold. So, it’s much easier just to do it online now. Recently, we submitted a claim online for a leak and the guy that came was fantastic.

I had a heating issue and American Home Shield sent Priority Comfort out. When they got here the first time, it was working again. But the other night, it was not working. So, they checked and opened it so the air would go through. They said the filter was very dirty and that was the problem. But on the second time, which was about four days ago, because it wasn’t working, Mike came again and he did a very good job. He went all over the house, opened out the fan, and fixed something in the bedroom that wasn’t working. It’s all fine now.

Every time I talk to someone from American Home Shield, they're very kind. They always greet you. They're very patient and professional at the same time. I've had them for almost five years and I like them. They work with you regardless of whatever problem you're having in your home. Also, if you are not satisfied with a particular company or whatever the case may be, they work with you to try to resolve the problem that you may be having with them. They always give you an option of another contractor or whatever the case may be and do what's necessary to be done to appease the customer.

The technician AHS sent out diagnosed the problem in the washing machine. He had to order a part to get it functioning. He facilitated us being able to use the washing machine while that part was ordered. We plugged in one of those surge protectors, and then plugged the washing machine into that. And then every time we needed to use a washing machine while he was gone, we were able to turn off and on that surge protector and get the washing machine to work. That took about two weeks. He told me it would take a while. So I was extremely happy with what he did. AHS respond within a day or so and we're always happy with them.

It was wintertime and the furnace wouldn't work. We weren't cold 'cause I have a gas fireplace but I couldn't go downstairs. We were without heat for almost 24 hours. I filed a claim online using AHS website which was okay and I was given an estimation, probably within three hours. J&J Mechanical, who have been here before, came out and had it up as soon as they could so I was okay with it. I have no complains with American Home Shield through about a couple other occasions. I even recommended them to some friends.

Astro Appliance came and fixed my dryer. They were perfect. On Tuesday, I put a call in for my kitchen sink, garbage disposal, and two toilets. Everything was stopping up. American Home Shield gave me all the information to set up everything with a contractor. I called the contractor and they got me in yesterday. The guy got here 30 minutes before. He unclogged the sink and the toilet. I asked him about the garbage disposal and he said he didn't have a work order for that.

I’m happy with American Home Shield but in online filing of claim, although it’s very quick, it’s not in detail. Like I want this problem to be solved, so that’s why I need to call but I have to wait for some certain time when AHS is totally free. Otherwise, it’s totally rushed. Or maybe they can add that answering machine service that takes a number and that AHS calls up when our number comes, so there is more detail in the paper. I had a problem where I was not figuring out what was leaking, so I said toilet leaking. But when the guy came, he said that I had to put the sealant inside. But again, it was leaking the other day. Then I made another complain. Again, toilet leaking. But he found that there was a tub pipe that was leaking. That was why the water was dripping from the ceiling. The contractor was good.

Everything went perfect when G&G Construction Services came out. They showed up on time and did the job. And even if there was no need for an explanation, the guy explained that the draining was stopped. He unstopped it so it all works fine now. My home warranty came with the house and they've been doing the job for me for the 2 years I've been with them so far.

We’ve got several different properties with AHS. Our recent claim was for the dishwasher and the experience was good.

I've been with American Home Shield for five years now. I also have a policy with OneGuard for another property I own, but then American Home Shield ended up buying OneGuard, so it didn't make sense to switch. I had a claim with Loyalty Home Services for plumbing and the scheduling was convenient. The technician was honest and did not try to upsell me. It was a positive experience. In the past, I’ve had some nightmarish experiences with American Home Shield plumbers where they have tried to upsell us into stuff that we didn't needed.

I had two appliances go out on Christmas time -- the refrigerator and stove. It was crazy but AHS did good. I filed a claim and the contractor came out right away within a day. They had to order a part for my stove. One of the burners wasn't working, and it took almost a week for the parts to come in to them. And then when the contractor was working on the repair the stovetop broke, and they had to order a new one. It was three days after that when it came in and he put it in. The contractor was very professional and courteous. We’ve had AHS for over a year now, and I have peace of mind knowing I will have help when something goes wrong.

It has been quite a while since I've been with American Home Shield and so far, I've been getting excellent service from them for a good price. We have had a couple of things happen and within 24 hours, their contractors have been out here fixing the problem. And Kelly Bros were here within 18 hours. They called me about an hour after I turned in the request. They wanted to come out at noon the next day, but we had company coming in, so they said, "Okay. We'll jump it up. We can do it 10 o'clock." And they did. They were absolutely timely and very professional. And Ray, the technician they sent out here, was super nice. He explained everything that he was doing and told us exactly what needed to be done. He even told us we were using the wrong light bulb in the fixture and told us what to get. As a result of getting the right light bulb, we saved money and it gave us a better lighting. That experience was fantastic.

My wife and I were Realtors for many years and AHS seemed like the best option on the market for our clients. So, after our house was a few years old, we thought it would also be the best option for us. When I submitted my heating claim, it went better than usual. Usually, I sit on the phone waiting forever and ever, but it was not long at all this time. Moreover, I was pleased with the young man who came out. He came when he said he would and got the issue fixed.

I've had American Home Shield for a long time now and things have changed. They’ve improved. The ones that they are calling now to do work is quite a difference. We’ve had some real bad experience in the past and we dropped them for a while. We had even looked into another company from the past. At present, we normally don’t have anything that happen but we had a couple things this time and the ones they sent were very good. We were satisfied with the help. A lot of things also have improved in the claim submission process. We live in a rural area and it’s difficult to get help, and we had a nightmare one summer. Our air conditioner went out and I had just had breast surgery. We couldn’t use the one we wanted to. The one that came was slow and lots of things then. But this time, we’ve had something and everything’s been really good.

I filed a claim online for a water pipe leak and I loved the website. The Lindsay Company was sent out and the plumber, the technician, and the company itself who contacted me were fantastic. The lady who spoke to me was professional and the plumber knew exactly what he was doing. Even though he had to cut the wall, he did it very professionally and not in multiple places more than needed. He also fixed the leak and he was done in a reasonable amount of time. While it’s not complete yet, I'm 100% satisfied with American Home Shield as of now in its entirety.

Updated on 02/24/2020: American Home Shield failed to provide competent service for our plumbing stoppage. Service call was canceled. Nearly a month later our account, despite multiple promises it would be fixed, still shows we owe $100 for the canceled call. Also we were sent a threatening invoice for our alleged "past due" account that indicated our AHS membership services could be suspended and that we might be referred to "collection".

My association with American Home Shield started in February 1988 and up until 2006, I had been pretty well satisfied with their performance. But on 21 Oct 2006, the wiring on our upstairs AC unit burn up. AHS assigned a local contractor to replace it. They finally replaced it on 26 Oct, taking approximately 2 months to do so. They also wanted $605 in extras but Blake ** with AHS disallowed the charges. Blake was assigned to the project near the end and handled the contractor like AHS should.

I have been on the phone for two weeks about my fridge and have not gotten the same answer from a single rep or manager. By far the worse experience I’ve had with any company. I have been told 100 different things 3 times. I was told I’m getting a new fridge. Once I was actually transferred to the department to start the process and transferred twice because they couldn’t do anything except say, "Sorry, you were misinformed," they were unhelpful and told me something else yet again.

Dont pay for this company, they dont care about their customers, they lie and contract vendors with horrible horrible reviews and hundreds of complaints with the BBB. They also raise your monthly rate every 6 months, even though you have a contract with them.

We called for service on oven and dishwasher December 21 2019. 2 weeks later we finally heard from the repairman. He couldn’t repair items so he had to order parts. A few days later Am. Home Shield said I had to order a new oven and were waiting on dishwasher parts. 2 weeks later still haven’t heard anything from service repairman or Am. Home shield. I have called and spoken to Am. Home shield at least 8 times with no resolution. I was transferred from person to person and was on hold up to 55 minutes at a time. No one seems to know anything. Still waiting....

I had a plumber come to my home on 01/20/2020. He diagnosed the problem as the dishwasher leaking. He had to turn off the hot water in the kitchen. It is now January 31, and the issue is still not fixed. AHS says, "I'm so sorry maam, I'd be frustrated too." I am being told they just ordered another part today, 01/31/2020. IT will not arrive until 02/07/2020. In the meantime I have no hot water in the kitchen. I am astounded! And, beyond frustrated... Their customer service people are of zero help. What do I do? Call another plumber outside of the home warranty because I bet they wouldn't be that incompetent. This is just unbelievable. No one has reached out to me from AHS to even explain anything. This sends the message they really could care less. Customer service is not their priority.

In July 2019, we filed a claim for the touchpad of our stove. Honolulu Appliance Repair Pro inspected our unit and discovered a bad circuit board. Two parts had to be ordered from the mainland, as we live in Hawaii. When the technician returned with one of the parts and installed it, she advised me she noticed damage caused by insects, which had never been mentioned prior to this second visit. I told her any pest invasion was caused by recent plumbing work during a bathroom renovation and did not cause this issue as the touchpad issues predated any renovation. Nonetheless, our claim, after initially being approved, was subsequently denied. My defenses to the insurance claims department were ignored.

I submitted a claim with AHS for my heating and things went well. They were efficient and I was pleased. They sent out a tech from Action Air Condition & Heating and he was prompt. He explained everything, then they ordered the part that was needed. They explained to me that my system wasn’t using a universal part so they had to order one. I was hoping that the part would come in on Tuesday, but it came in on Wednesday, which was fine, and now we have heat. The contractor was extremely professional and so efficient that I even signed up for maintenance with them. All in all, I like AHS and I’m glad that they picked a good company. The tech also didn’t take a long time and even stayed to make sure that the place got warm before he left.

My wife noticed the day before that my hot water heater was not giving out any hot water heater. It’s just cold. I couldn’t get the pilot light to restart after I tried it three times and I noticed the thing said not to try more than three times. So, I called American Home Shield and I went through automated prompts. I called late in the evening and the automated message said that Matt’s was notified and would be calling me the next day. They called me late afternoon the next day and then, they scheduled the appointment. They made me aware who was coming out and when he was coming. They gave me a window of 1 to 5, and I couldn’t guarantee being home from work until 4:00. So, they said that they would pump me down to the bottom of the list. I tried to get them there until after 4:00 when I could be there and they were very accommodating for that.

AHS has been good for me. I've had them for several years and every time, they come right out and fix things. I'm impressed that they get somebody out here right away. The guy who fixed my AC came out within one or two days. He was very courteous and on time.

The gentleman from City First Electric that came over was wonderful. He immediately found out what the problem was, and he fixed and took care of it. He was a very nice guy. And they said they were gonna be here between 9:00 and 12:00, and he was here at 9:30. I didn’t have to wait. He did a good job. I’m satisfied with his work. This is the first time I used American Home Shield. I’ve had it for years on the pipeline on the exterior. And then, I decided to get them and this is the first time I used them, and they were good.

Every night, after you heat up the house and think that you can go to sleep, all these cold air would blow through every 30 minutes for 10 minutes. I made the call to American Home Shield and the technician from Air Squad went to the thermostat and told me how to operate it and left. There was a fan that would kick on in my house and I thought the thermostat was on off. There are three mechanisms that there's a blower that comes on. So, it needed to be on auto all the time instead of the fan or circulation even though you turn it off, and so that was what it was.

American Home Shield has done a much better job of making sure things are getting taken care of and they take second opinion. We’ve had this particular issue with a water heater. They came out the first time and fixed it. That experience was awesome. But I’ve had other issues with a dishwasher that continuously broke. They finally sent out second opinion, but it didn't work and they replaced the unit. So, they honor why we have a home warranty and they've been very good

I've been with American Home Shield for ten years and the contractors have mostly been good. I had one of their contractors for the fridge who was just a little hostile. The fridge had a foreign thing and there was like a drip around the water dispenser in the fridge. But it could have been condensation. It was summertime. When the contractor came out, I thought he was gonna replace the gasket but all he did was adjust things. That’s great if it works. But then, I saw some condensation. By the time he got there though, of course it had dried up. I don’t think he handled it very well.

In my family in general, we've always had some sort of home warranty. So, when we got this house and it was time to get one, we knew we needed to get it because it's super important. We got American Home Shield and we're coming up on our third year now. Their claims process is very simple. The claim I filed to them about the washer went fine. The technician from Kasey's Appliance Service got it fixed. He was really professional and courteous. We have a 60-day warranty which is good. The only issue was we had to wait for the part. Other than that, everything was fine. They communicated that the part needed to be ordered. And once it got here, they made the appointment to get it in to the machine within 24 hours.

My kitchen sink stopped draining. And the guy from NW Sundance Services that came out did a good job. It took a while but he got it cleared out. The lady at American Home Shield that I talked to that did the claim was nice and helpful. Things went really smooth. In fact, I got a call back from the people that were gonna come out that same night. A few years ago, it took us a couple of days and I had to keep calling back in. I referred a couple people to AHS, and both of them got the same coverage I have now.

After doing research, I decided to go with American Home Shield because one of the deacons at the church said that he was also with American Home Shield and he had a very good experience. When the light was not coming on in two of the rooms in our house. We had a gentleman come out to take a look at our electrical box. As a result of that, he changed all of the wiring in the box. My husband reminded me that we had electrical coverage in which I have forgotten all about it after the guy came out and we paid for everything. He asked to call them up and see if they could come and find out what was going on.

I had a backup in one of my drains and I had a leak in a garbage disposal. After I submitted the claim online to American Home Shield, it took two days for someone to come out. It was fairly quick and the rep was a nice guy. He had to call in and check about the garbage disposal. He came back with a new one after he found out that it was covered.

Everything was good with my AC unit claim. I put the claim in online through my phone and I don't think it was very difficult. American Home Shield works well. BW Air & Heat, the contractor, was also professional, timely and nice.

We were having problems with our cooktop. The burner took a long time to light, if it did at all. And the electric ignition on it would click even though it was on. AHS sent someone and he determined that the problem was that the cap that covers the burner was the wrong size. AHS has been fine. It's just that sometimes it takes longer than the 24 hours for someone to call. Also we just bought a new home and there were some things in the plumbing system that they didn’t cover that we thought they should.

My microwave, identical to as before, got its fuse go out. One second it was working and the next second, it wasn't. There are three fuses and the tech from Astro Appliance changed out all three fuses and the switch because they said maybe it's that that was knocking it out. The contractor that came out was the same guy that came out as last time and he's very knowledgeable and helpful. Also, I appreciate the person that helped me and who made the situation work. That final person set up for me for them to come back out to me. I've been with American Home Shield for 11 years and I haven't had any issues with thinking that they didn't work with the customer, so I'm fine with the relationship that's going on at this moment.

We have great service with American Home Shield. We love it. I used to use them when I sold real estate. I would never sell a house unless I've insisted that the buyers have at least a year because American Home Shield is a lifesaver. This is our second year with them. Last year, we had new garage doors put in, which we had to pay for, but their contractor, AAA Action Garage Door, did a fabulous job. So, we had them back when we needed a new garage door opener and they did a great job. The guy was very professional and good. It's a great company.

Myers Comfort Specialists came out to service a request to look over our furnace. It wasn’t blowing out hot air and they replaced a part that was blown. The contractors were very knowledgeable and respectful coming into our home. American Home Shield is always quick to respond with any issues that I’ve put in. If anyone has issues with a certain appliance or electrical issues, they’re one thing to use to help subside a huge cost. There are some things that they won’t cover like maintenance work but stuff like if the water heater, washing machine, or refrigerator breaks down, they would send someone out, have them look at it, and hopefully, either they would fix it or replace it. But they need to make it easier for somebody to cancel their policy than having to do a workaround and having to explicitly mail them a letter to leave the service. That’s the only negative I have of them.

I go online to file claims with Home Shield. Sometimes, I would phone if it seems like the categories there are not exactly what the problem is. In most cases, they’re adequate on the website. They usually have a catch-all one as well. Then, they would send me a confirmation and I would get a call from the contractor and we would work out an appointment. It has all worked smooth, whichever contractor Home Shield have used. I’ve been pretty well-satisfied.

One of the outlet plugs wasn’t working and it kept shorting out everything so my light would flicker. This was the first time I called American Home Shield and customer service was good. The contractor that came out was real nice and he did what he had to do to fix the problem. It was 2 days from the time I submitted the claim until they were able to take care of the issue and it was a good experience.

I've been with AHS for 20 years and they seem to be a good company. The one thing negative is that they’ll keep an air conditioner unit going forever. But beyond that, everything else they take care of. And we’ve had everything else break down over the years, so it’s worked out pretty good. Recently, the wire heaters in the oven caught on fire so we had to shut off our electricity on the oven. And then the guy came out and replaced a burner.

AHS is wonderful for older people. They have always had our back and you stay with who you know has your back. We've been with them for about four years and no matter what broke in my house, they were there. To submit a claim, you just pick up the phone and tell AHS that you have a problem. Then they'd say, “Okay.” You then pay your $75 and they'll fix your issue. When Sears came out, their tech fixed my issue. Then he came back to make sure that it was fixed because it was a suds problem that all new machines apparently have and very few people know about. I have a brand-new machine that’s why I didn’t understand. He showed and told me what to do. Sears was awesome.

My father-in-law who is also an American Home Shield customer referred the company to us. We've been with them for years. We ended up doing it for our first house that we bought in 2013. And then now, we did it on our second house. On our most recent claim, they sent Alto Sewer Service. They cleaned up the drain in the bathtub that was clogged up. It works perfectly now. The contractor was very professional and personable. He came in, did the job, and he was also very respectful. Everything went fine except they didn’t put the plug back on, but then they came back out and did that.

I had a microwave issue and I filed the claim online. RM Appliance Masters came out in three days and they were very nice. They came out the first time and when they plugged the microwave back in, it was working fine. They said to call back if it did it again. When it did it again, I videoed the messages and sent it to the guy. He already knew what he needed then and ordered the part. It took about a week to get the part then he came and fixed it. As of today, it’s working fine. I’ve been with two other home warranty companies and AHS definitely went above and beyond.

So far, AHS has been very good. The contractor who came out for the furnace was very, very nice and he knew immediately when I described what was going on at 5:30 in the morning. He hit the pipes and asked what it sounded like. When I told him, he told me to pick which sound it was. He knew exactly what it was. But he couldn't do anything. He couldn't fix it because it wasn't anything wrong with the furnace. It was the air in the duct. So I had to contact the management company in my building and they sent a company out to drain the line the other day.

I've called in the heat that wasn’t working and the rep was good. The contractor seemed professional and fixed the problem pretty quickly. For a month and half that I've been with American Home Shield, we had a few other claims. There was no trouble with these other claims but there was one that they didn’t really solve the problem. We would have had to pay a lot more money for them to solve it. It was the garage door opener, and the contractor wanted to sell us a whole new garage door opener and said that he could do a quick fix, but it wasn’t really gonna solve the problem, which was true. But a new garage door opener was not gonna be part of what was covered. So, we wound up using another contractor to do that less expensively.

The pipes are in the ceiling and there was a leak. My son informed me of what was happening and he called me and asked for an account number for American Home Shield. I told him where to look to get the number from and then, I gave him the telephone number. He put the claim in and he spoke highly of the young man who came to fix the problem. The contractor had to do whatever he had to do to correct that. I signed up last August and this is the first time that I’ve experienced using AHS. It was exciting because it sounded like they knew what they were talking about and they had the know how to get the product over to the customer. The experience has been great with this water problem that I had and I have recommended AHS to my sister in Georgia.

We just moved to our new home two months ago but I had AHS before at other houses. The only issue I've ever had with them is that they may not have enough providers and sometimes, it takes a little longer for them to dispatch someone. When I lived in Austin and we had air conditioning problems, they would tell me that it would take three days ‘cause everybody was booked up. That’s not gonna work.

I have American Home Shield warranty on a rental property and my current new house. We moved into the new house and Lock and Key Partners changed the locks on it. It took them about two weeks from when I initially paid my service fee and then for them to come out to do the rekey, which was the only thing I wasn’t too thrilled about. It wasn’t American Home Shield, it was Lock and Key who was just so busy. They said that’s how far booked out they are. At that point, I couldn’t look at a change. I needed to get in. That’s all they had for this area for now. But they were good, they were professional, and they got the job done. We even paid them a couple extra dollars to put in a new lock, a keypad, with a security code on it.

I love American Home Shield. I've had them for over three years on three different properties and I've never had an issue. One time, I had an issue and the contractor wanted to charge all this extra stuff. I told AHS I would get my own guy to fix it. Once I did that, they sent me a check for what they would have paid him. They've been very fair and consistent the entire time I've had them. I've gone to companies that sucked and I came right back.

I've been with American Home Shield for about 20 years. It’s an excellent service. I had an issue with the washer and dryer where there were several things wrong. I called American Home Shield and Sharper Service Solutions told me when they’d be here, and they were. They did a great job too.

American Home Appliance repaired the dryer which was grinding. They put in the parts that they ordered and the dryer is working fine now. That company was awesome and I've had them out a couple of times. I’ve been with American Home Shield for many years. I tell people that if they live alone, having AHS is the best thing they can do. You don’t have to pick up the phone and bother the family if you have American Home Shield. Before, I used to wait so long on the phone, and I stay on the phone, 45 minutes on hold trying to get through. But now, when I call, I get through right away. They give me the company, and the company calls and sets an appointment. I’ve had a problem with people that have come out that I didn’t want them back in my house. AHS had been good with that where they would give me someone else. They had to have someone come out and check because I wasn’t satisfied.

Our dishwasher wouldn’t turn on and when I did the claim online, I was given the date and time that the contractors would arrive. Sears did the service thoroughly and everything was great.

The first day Moreno Plumbing Heating & Cooling came out, they got my water heater back up and running. They told me it would take 45 minutes but it only took 20 to 30 minutes, a lot shorter than I expected. I was like, “Woo!” My wife is really happy as well. She loves taking hot showers. It was super easy with AHS. It didn't take much for me to get anything done and everything got done so it was basically getting rid of a headache.