American Home Shield Reviews

Over two weeks have gone by since we experienced a significant water leak in our master bathroom. As a result of the damage, the flooring in our master bedroom is ripped up and we have a hole in the wall of our master bathroom. Access to the water leak had to be done by a tile expert. That, of course, was not covered by AHS. Now we wait. For how long? I can't get an answer to that question. When calling AHS you are rerouted to an offshore calling center. I am completely unable to understand the calling center workers. The deafening sound of other calls in the background along with the broken (at best) English of the call center worker makes communication near impossible. Our challenge...weighing the risks of being a homeowner without a home warranty policy vs. having a warranty policy in place but the commitment to service is nonexistent.

If you don't read anything else in this review, read this: Stay far away from this company!!! You have been warned. I bought my first home in 2003, and the sellers purchased a year home warranty which seems to be standard procedure when buying/selling a home. The company they chose was American Home Shield. It seemed like a really good deal, I mean who wouldn't want to save thousands on unexpected home repairs by paying a few hundred a year and a $45 service fee (that was their service fee at the time). I used them a couple of times for minor issues and was happy with the service so I decided to continue the service once the free year expired. I kept them for 4 or 5 more years until I realized what a rip off this company is.

I had a leak in the plumbing and so I did a claim with American Home Shield using the internet. The turnaround was quick in terms of having submitted the claim and getting somebody out to my place. That was probably the fastest I’ve ever experienced as far as calling in a warranty thing. And the gentleman that came out was very courteous. He told me that if I like the work he did and I would want to select their company to come out in the future, I cannot do that online. I would have to call American Home Shield and then request the company. And given how great of a job he did, not only explaining everything to me but letting me know exactly what he was doing, I look forward to doing it through the phone.

I closed our new home 3 months ago and we moved in last month. We had to rekey it and the request was submitted online. A contractor reached out to me in less than 24 hours and everything was done within 48 hours. The contractor from Realty Rekey was good and I was impressed and really happy with whatever he did. He was well deserved to be recommended by Home Shield. I also had a claim for another rental property for the dishwasher that had gone bad. We had to replace a sensor which closes the door and the repair was completed last week.

I did the claim online for my heating system and then when I asked for the contractor to come back the second time, I made a phone call to AHS. The gentleman said no problem and that they would get them out here. And the contractor came out the same morning. They were very courteous, and they identified the problem quickly, and then took care of it. There was an issue that the tech overlooked and he had to come back. I asked him to come back the next day, and again, they were courteous, went right out, and took care of it. It's a great company. The system has been working like a champ ever since. It went pretty well.

I went to American Home Shield's website to file a claim. The website works. They sent Precision to fix the garage door opener. It wasn’t opening. It would open a tiny gap and then stop. Precision was pretty professional and got things done quickly.

My dryer wasn't drying well and my washing machine had a leak in it. I filed a claim online and the website is straightforward and easy to use. The gentleman from The Appliance Guy was very friendly and thorough. He did not have parts, so he had to order it. He followed up when the part came in, he came out the next day, and he got everything installed and fixed. It's been a big improvement since he was out. I'm very satisfied with the American Home Shield service. It's well-worth the money I spent on it for the house.

I’m satisfied with American Home Shield. I made a phone call to them for a claim when my machine wasn’t draining, and I had an excellent experience with their rep. Their contractor also did an excellent job.

I've had AHS for seven years and I had difficulty getting my dryer replaced. I ran into a whole bunch of glitches and it took over two months. And it was constant phone calls, back and forth, and I didn’t think I was gonna get it. I just thought they weren’t servicing at all. And finally, it was on a Thursday, they said they were gonna switch me to GE. And she switched it that day and it was delivered the next day. Once it was delivered and installed, I was very happy. But that was the only bad experience I’ve had with AHS, and I’ve called them several times over the years. They helped me with my garage door. I got a new water heater. They fixed my dryer, my washer, my doorbell even, the electricity on that.

Everything went good with the claim where Ski Electronics and Home Appliance came out. The only thing was their appointment was a little far out, but other than that, they were very efficient. My refrigerator got fixed. Submitting the claim, which I did online, was very easy. And then I was called to confirm it. I got American Home Shield for security reasons and I've been with them for maybe a year now. My sister wanted to get it as well and she read all the reviews, and the reviews were horrible. So, I was like, "Maybe I should cancel," but then I said I would wait and see how it worked from here if I ever needed it. And then, when I needed it, it was nothing like the reviews.

We’re new homeowners in this place, since September, and our thermostat fell off the wall. And in the process, some of the wires snapped. My wife is pretty handy, and she has installed thermostats in previous residences, but with the wires kind of falling apart, she was reluctant to even try that. So, we called American Home Shield, and they sent Crispy Air out. They came all the way from Phoenix to Green Valley, which is a pretty good drive, and those guys were great. This place had a very unique type of thermostat, and they had to go up on the roof and rewire the air conditioning and heating units to fit a more conventional thermostat. That would have taken me days, if not weeks, but they did that within an hour and had the thing running. They were very professional.

When I submitted a claim with AHS, the contractor called me on the same day. Then they came out the next day in between 1:00 and 3:00. But they got kind of tied up and didn't get there until about 4:00. They were professional and took care of everything. They also told us what we needed and gotten it back to AHS. The following day, they came back out and put it in. We let others know that AHS is efficient and on time. They say what they're gonna do and do it. And I never had to wait more than a day to get my services and two days was the max.

My water heater was not producing hot water, so I submitted a claim online to American Home Shield. Their website was easy and navigating through it was fine. They gave me a four-hour timeframe as to when to expect the contractor out. My husband said that MacLin Plumbing communicated very well. The technician was super professional. The issue was like a button and he diagnosed it in five minutes. He rectified the issue immediately, and we have not had any issues since then. The repair helped our living conditions because I couldn't take a shower without my hot water. I had to go to my neighbors.

When I saw the AHS ad online, I thought that it might be something to think about and signed up for it. I'm glad I did because I had to use it within six months. After I signed up, I called my daughter and I told her about it and she signed up too. They've always been courteous and expedient. My air conditioning claim went well. The gentleman came the first time and realized that it needed a new board because it was freezing up. He left and another gentleman came with the board and put it in. They were on time and had great professionalism. I also had claims for the oven and a sewage lift pump. I realize contractors have other clients, but on the lift pump, they were here in two hours. When I had another furnace problem, they were also here in about two hours. The other ones took a little longer, but AHS gave me the proper timeframe and the contractors were here within that timeframe. I'm very satisfied with AHS.

I have an older home, and I’m gonna have problems with it, so I figured I’d protect myself. It has, on the whole, been a good experience with American Home Shield. When two my light fixtures didn’t work, I dealt with both of them. I spoke with a live person and the interaction was great. They were very professional and very personable. Frasier Electric came out and did a great job.

The claim on the water dispenser button where Appliance Solutions came out for went great. I submitted the claim online and the tech who was sent out was fantastic. He was super nice, very quick, and on time. He repaired it on the same day. Having American Home Shield makes things easier. If something is broken, you can just say, “Oh. Well, let’s get it fixed." Then, they come out and do it. Everything is great with this warranty company.

I submitted a claim online with AHS and it worked out really well for me. Once the payment was finalized, I got an email pretty quickly with who was gonna be contacting me. So the service was speedy and good. They sent out a tech from Tripple J Appliance Repair to fix the refrigerator and my experience with him was excellent. He fixed it on the same day and he had the part that he needed in his vehicle. Since the repair, everything is nice and cold with my refrigerator.

We’ve had some difficulty with the contractors in the past, but the recent ones have been okay. My stove kept dying and was having the same issue over and over again. I’ve had the assigned contractor out for probably 4 times and 3 of them have been sort of the same thing. My daughter is a cook and so she was trying to bake something, and the oven cuts off in the middle of it. She contacted me twice about it so I called AHS and said, “Hey, look. This is what's going on,” or I also went online.

I had two leaking toilets in my home. The internal working devices that were put in by the home builder were faulty after three years. MacLin Plumbing advised me ahead of time what the schedule was going to be. They were extremely pleasant and on time. The tech very promptly identified it and replaced the device that causes the flushing. Also, they were very efficient and returned two days prior to the estimated return time. Things are taken care of and I'm extremely happy. As a single woman, head of household, and living alone, Home Shield is an answer to a prayer.

It took less than five days for someone to come out after I submitted the claim for my dryer. It was pretty good and I was happy with it. There was a computer board that went out. Two Bald Guys, the contractor, was very professional and knowledgeable, and timely in the assessment. They had the parts they needed. The washing machine was beyond repair. Repairs would've exceeded the cost of a new one. Initially, there was some discrepancy with that. AHS wanted to just repair it but they said it was cheaper just to buy one than labor. I was very happy with not having to be involved with that. They took care of it and AHS let me know what was going on. It went smoothly. I'm much happier than my last company. I would recommend American Home Shield.

The stove was broken, so I called AHS. The guy came out, he ordered the part, and he came back and fixed it. His service was excellent. I've only had one problem with AHS. They sent out this weird company for my refrigerator, but that wasn't their fault. So they sent out someone else after I let them know that the people never came back. The AHS reps were fantastic. The only thing is if you don't call enough and ask for a technician, they reroute you to somebody in the Philippines, and that was difficult because it's difficult to understand them.

I have a one-story house but it’s kinda large and I have two furnaces in it. I have one furnace for the basement and one furnace for the first floor, and both furnaces went out at the time. I called AHS and an answering service person answered the phone. I couldn’t talk to anybody and the answering service said that somebody was supposed to call me the next day to follow up to see what’s going on, but nobody did. So, I called back again and talked to someone. They called East Ohio Furnace Company and when the techs came over, they immediately fixed the lower level furnace. So that gave me some heat but the heat didn’t come upstairs to the first floor.

American Home Shield should listen to their customers a little more about the quality of their vendors. I filed a claim with them and the plumber that came was not good at all. He made me uncomfortable and he didn't fix the issue the first time. I expressed my concerns with AHS. They told me that my choices were to cancel the claim completely, file a new claim with a new plumber and pay another $100 or have this plumber come back to my house. But I didn't like him and I didn't want him back in my house.

I only had to use them one time, but I was really pleased with the service. So when it was time to reup, I reupped. They were timely. I started noticing a gas smell by my dryer, so I called the gas company, and there was no shutoff. It was in the middle of January and it was gonna be 17 degrees, and they shut off my gas and I had no heat over night. I called American Home Shield as soon as the gas company left here. They got me hooked up with this company that could get to me the next morning, which they have 24 hours to respond. But they actually responded and got me an appointment and were here at 9 the next morning. They fixed it. I also reported a couple of plumbing issues along with that, and they fixed those too. So I got more work for my dollar because they sent a plumbing company while I’ve got this little drip and my toilet keeps recycling. They were able to repair the faucet too. So I’m very happy.

We had problems with certain call fees. One company never even got here, and AHS had already charge me for it. That was the only thing is they charged before they even actually came out. And it took them a while to get that straighten out, but they did. I'm always happy with my American Home Shield. Recently Cal Home Construction came out and everything went just fine. The contractor showed us everything he was doing and did a good job.

American Home Shield is good. I have a friend that deals with home warranty companies and that's who she likes to go through too. We requested MSC Plumbing for a clogged toilet and sink because they've already come out for another issue and they did better than the first person American Home Shield sent. The plumber is more thorough than the other ones. The other ones did not fix the first issue so we ended up having to have somebody else come out and American Home Shield listened to why I wanted MSC instead of the other place.

Whenever I need a repair, I call American Home Shield and I don't have to worry about finding a repairman. Also, if the repairing job isn't to my satisfaction, I call them and they take care of it. So, I've been with them for about 6 years now. Ray Stovall Plumbing came out for my leaking faucets and they already repaired 2 of the 3. The plumber tried to repair the third one twice but it wasn't working out. Once they saw that they couldn't repair it, they ended up replacing the whole thing.

The plumber Water Control Plumbing came out and took care of my issue. He was awesome. He explained to me why everything happened the way it happened and how exactly he fixed everything. He was also telling me things I needed to do. I've had Home Shield for over a year now and I like them. They take care of everything right away and they haven't given me any issues.

The garage door was not opening by the code. I called American Home Shield and I went through the call center. The contractors came in and they fixed the code problem. It just took hardly for them to be like 10 minutes. They did a very good job. I still got the problem like a ghost door though. It just keeps on opening sometimes, randomly, in the middle of the night. I called the garage door company about three times, just to verify what could be the reason but I did not get any reply from them. They did not pick up the phone.

I went online and submitted a claim to American Home Shield for a broken garage door spring. Their website seemed good. They gave me a forecasted time and date that their contractor would be at the job. Magic City Door came out to service it and they were excellent. The garage door has been working perfectly since then. My experience with American Home Shield has been good, so far, I would recommend though that they look at why they don’t cover minor roof leaks in their policy.

There was water leaking underneath the sink in the house. It had been happening for about 3 days before I submitted a claim on a Friday. A contractor from Rapp’s Heating and AC was sent out on Monday. He came with another worker who might have been a family member. My daughter was the only one at home since I was with my wife over at the hospital and she got nervous as there were 2 men, so then the guy sent the board back out. In the end, everything got taken care of and the quality of work was good.

The claims for my refrigerator's ice maker and the dryer part of my washer-dryer both went rather well. I was very pleased with D&D. The only delay was on getting the parts, which AHS had to order. The ice maker took about 2 weeks to repair. It was over the holiday so it took a little longer. For the dryer, it took about a week to get the belt and about nine days to get the repair completed.

The contractor came out a week or two before. My heater seemed to have an intermittent issue and the same gentleman who came back was a very nice young man. He cleaned the sensor and it seems to be the issue originally and then, the heater stopped working over the weekend. The house got down to a very cold temperature over the weekend and I put in a claim on Monday to have them come back and take a look.

When we had to have a garbage disposal replaced, AHS sent Advanced Appliance Service. They are a wonderful firm and always ask for them. We’ve been using AHS for years and have been very pleased. They provide good workmen to come and have been easy to work with.

The technician was very knowledgeable and told us all about our refrigerator. We had bought the house, and they had moved all the manuals with them, and so, he showed us things on the fridge we didn’t even know we had. My husband would say he was very competent. He knew what was wrong. American Home Shield was given to us by the seller of the home when we bought the home. It was already listed on the contract that we would have it. The process of a submitting a claim was fine.

The handle on the shower, which you turn on and off, was plugged up. So, the hot water had very little pressure. We called American Home Shield to submit a claim and they sent someone out. The contractor came and was very efficient. He looked at one part, went and got one part, then he had to try to get another one at his truck. He did the job. We talked a little bit, and then he left. Since then, the shower has been working good.

I got tired of Select Home Warranty and had to find somebody new, and I’m glad I did. I switched to American Home Shield and I've had an account with them for six months now. When I went on vacation and came back, the pool filter wasn’t coming on. Apparently, there was a power box in my house that I didn’t know of. So, when I called American Home Shield for electricians, the tech from AAA Heating & Air came out and he was fantastic. From the time I called American Home Shield to the time he finished up, it was good to go.

Fick’s Mechanical came out to fix my boiler. The wires were loose and they just had to connect them. The service guy was very nice. And as of today, the boiler's still working beautifully. I’m very satisfied with American Home Shield.

Our gas heater was not working and I submitted this claim through the phone because I wanted to request the same company that worked on it previously. American Home Shield answered the phone right away and the rep I spoke with did a good job of doing what I needed. They called me over the phone regarding the info about the contractors and then they verified it with an email. The contractor did great and fixed the problem. The heater has been working perfectly since then.

I found out that the water heater was broken on Thursday evening. It was leaking and we had to put a big container underneath it. I submitted a claim online to AHS, on my phone, and the next morning, I had a phone call from Heros Plumbing. They were able to get out that day and get it fixed, and that’s perfect. They were in and out within an hour. The guy was excellent. He was professional and was really nice. I have dogs, and that’s always a scary situation, but my dogs loved him. It means he’s a dog person. It’s just little things like that mean a lot.

When I bought this house in 2017, they already have American Home Shield so I just continued that premium. It's like I inherited it. I went shopping and still, it's cheaper. In fact, I have another home warranty and it is about to expire so they want me to renew. But it's more expensive than American Home Shield. They have the same coverage, so I'd rather stay with American Home Shield. But right now, I'm not happy with American Home Shield.

When my freezer wasn’t freezing up, I cleaned it at its drawer and put it back, but it just kept doing it. I called AHS and they sent Swift Electric out. The tech said the seal around the door and one of the slides needed to be replaced. When the parts came in, he came out and fixed it.

We received this home warranty when we purchased our house. Unfortunately, two months later and with our hot water tank breaking, I contacted AHS to schedule an appointment and was extremely disappointed to discover that 2 of the 3 approved plumbers have 1-star Yelp reviews with the vast majority of reviews stating that they too were AHS customers and had a terrible experience. The third plumber had a 3-star average but people were only satisfied with small work (clogged drain) and exceedingly unhappy with service on big projects (new hot water heater). I have black gunk coming out of my faucet, I don't have time to wait around for multiple plumbers who may or may not show up to only possibly fix the issue! What a racket. I'm telling all my friends to never use AHS.

The belt had come off of the dryer so I called and put in a service request. I went through a series of automated prompts and it said somebody would contact me. They gave me the phone number as well. Golden Appliance came out the following day and the tech was courteous and professional. He showed me the belt, the grooves in the thing that he was replacing, and the new one. He was very hands on and very knowledgeable in explaining what went wrong with the dryer. He was done in less than an hour. It was a great experience and the turnaround time was quick.

I was able to request the appointment for my plumbing issue right online. Then less than a day later somebody called and the contractors were out that same day, within two hours of them calling me. The person that came was very professional, on time and was in and out within 5 minutes. He had fixed the problem. I was absolutely amazed with the timeframe. That was my best experience with AHS so far.

Our dishwasher claim went well except that we were suddenly told that the dishwasher would be delivered the next day and that an appointment had been set up. We both had to work and had to cancel. Other than that, it has been a smooth process. Every contractor that has come out so far has been very nice and I would highly recommend them. AHS has done a great job and helped us out a lot. We didn’t know about them until two years ago when we bought the house and the Realtor gave it to us as a gift. We have renewed it ever since.

We've had American Home Shield for a few weeks so far and we just did a rekey service. The rekeying is a wonderful break-in service to get us used to working with them and understanding the claim process. There were 2 gentlemen from Lane's Lock who came out and they called ahead and were prompt. They had enough staff to be available on short at the day of my closing. So, it was a really good experience overall.

The dishwasher was not draining so I filed a claim online. The website seemed pretty easy to use. I was told somebody would call me within 24 hours. And I was given a two-hour window, but they called ahead of time. Appliance Care came out and found the problem. They fixed it pretty quickly and did a good job. Everything went smoothly. It’s nice having the dishwasher working again, so it helps. I'm very satisfied.

Prime Plumbing Services was sent out for our water heater and they handled it correctly. The diagnosis was quick as well. The whole claim took a couple of months to get settled but American Home Shield is doing very good.

I’m still waiting for my exhaust fan to be fixed over my range. MJ Appliances came out on October 31st and that was the first time. The guy who came did not have a shirt with his name and I asked to see his identification. He said that he knew the part and it would be about three to five business days that he'd be back. However, he didn’t come back until after I called American Home Shield again and told them that it was still not fixed. Well, American Home Shield ordered the part, but the connectors were wrong so he couldn’t put them in when he came in January. He said that he would have to get different ones.

Sears, the contractor, knew what they were doing for the appliance issue. They ordered the part and when it came in, they came back and installed it. They were friendly and asked questions too. Everything is all good. I feel good about renewing with AHS too.

My kitchen sink was stopped up. When I filed the claim over the phone, they were very, very customer-service oriented and took care of everything. The contractor was excellent and so far, so good.

I just had some electrical work done through American Home Shield. I was given information and feedback on the person that came out to do the work. I had receptacles that wouldn’t work, and it goes to my dryer. And the One Way tech came in and repaired it. His name is Doug and he worked in a timely manner. He came back like two times. The second time, he came and he just went through and did everything at the time. But the first time he came out, he sort of like did an assessment and told me what needed to be done. He was excellent.

Bear Plumbing came out to install my new water heater. It was late in the afternoon when I submitted the claim online to AHS and they came out the following day. The technician was very knowledgeable and very polite. He even tried to rearrange his schedule so he can get back out as fast as he could to install the water heater. I feel great about having AHS. It’s just a great price and they have great coverage. I couldn’t be happier.

I had some major plumbing problems. I called American Home Shield and went through a live person. The first plumbing company that they put me in touch with wasn't going to come for a week and a half. After I called back and I said, "It has become an emergency," All Hours Emergency Plumbing came the following day. I was very pleased with everything. The guy was phenomenal. Everything has been repaired and it's working fine now.

We were happy with American Home Shield's service. They did a good job with our electric issue. It was silly on our part. Apparently, it was a breaker issue. The tech from Wirenuts Professional Electrical Service that came out flipped the breaker and it worked. We spent $100 for nothing, but he did great.

In our last claim with AHS, we had a broken seal and gasket in an upstairs toilet. The contractor isolated the problem, found it and fixed it very quickly. He was great. This claim went really well. I was about to cancel them though because of another incident where the contractor misdiagnosed the problem. AHS said they were gonna refund the $100 and I asked for a cash-in-lieu of but never contacted me for that. I'm gonna report them to the Better Business Bureau.

The dryer needed to be repaired as it was not heating. I called on the phone and Direct Source was sent out. They did excellent work and everything has been operating well so I haven't called back.

Our garage door had an electrical issue. I called American Home Shield and they set the service up over the phone. Their claims reps were very professional. They did their job like they were supposed to. I was told I’d be contacted within 24 to 48 hours, and they told me MLB of Iowa would come out. We’ve been with our AHS plan for two years now, and our experience has been fantastic.

The first contractor that was sent out by American Home Shield told my husband that there was no problem with the compressor. It was the capacitor. Then, he had to order the parts, which was on a Friday and we thought we would hear from him. We heard from AHS first with a voicemail saying that they a report from the contractor saying that our claim would be denied because there was an unauthorized part put on at some other time which was why we needed a new compressor. We were floored because we didn't think we needed a new compressor because that's not what the guy told my husband at all. He said the opposite. We were also surprised because any repair would have been done going through American Home Shield, so we thought that was strange.

I was sick and my heater wasn’t working. It was cold here so I called American Home Shield and within a few hours, Applied Air came out. They replaced the part and I haven’t had any problems with it since. I like them a lot. They’ve done something else here before. I’m satisfied with American Home Shield. They get people out within a few days.

I've been with AHS for 3 years and I like the service. I just wish coming out wasn't $100 each time. I wish it was lower than that. AHS is reliable in everything. Recently they sent AC Overhead Garage Door, and I couldn't ask for anything better. Same day service, same hour, fast, awesome and easy.

They were easy to work with. Their website is quite easy to navigate when I submit my claim online. I had an HVAC unit that needed to be fixed and the Accent folks came out, and they were great. So now, it's fixed.

Submitting claims is a hit or miss whether Home Shield takes the claim seriously or not. I could call in and put in the claims and then when I hang up and look at it, something has changed. Like I called in for another company that I had called them for with the heating at my house and the heating was not repaired, so I would call in and call in. And finally, they got it where they didn't charge us anything. But then when I called with JW Heating, it was another element that needed to be repaired, which JW Heating said they didn't do and they had charged me again. So I cancelled the appointment.

There was something wrong with the AC unit in the attic, and J&J Mechanical was out when they said they would be. They were very polite and professional, and they fixed it right away. In submitting claims, I prefer the initial claim to be called in, and then I can check up on things online if I want to. It does not take long at all to get ahold of a representative when I call, and my customer experience has always been very positive. If you are getting an older home like I did, which has older furniture, having American Home Shield is going to save you money.

We had defective rollers on our dryer once. During the first call, my wife found it hard to communicate with AHS' people. It was a foreign country that her calls went to. I didn't experience the same thing with the second call which I made and they sent Express Appliance Service. They were timely and they communicated well. The service provided was excellent. When the part needed came in, I saw him and he was really professional.

I usually submit my claims online. But the only thing I don't like about online is that you cannot put any comments explaining the problem. So if you put furnace and a technician comes and he says he fixed it and he didn't fix it, you cannot say, "No, he didn't fix it." That's what I had problem with AHS in proving that the tech couldn't fix the washing machine. And if I wanna call AHS, it’s gonna take forever to get somebody. But I've been very happy with them because I don't need to worry about anything. About two weeks ago, I called to renew the contract, and the price raised from $750 to $1,200. I didn't like that.

I submitted my claim online for a leaking pool pump and the website is very easy to put a claim in. Alex Pool Service was sent out and they did a very good job. They had to fix something that wasn’t right. But they came out the second day and fixed, then everything’s working perfectly since. It was the first claim I filed and everything went perfectly, so I was very happy with it.

There’s an issue with the dishwasher and with the plumbing to it. Kintex did great and they fixed their part. They communicated through email and phone. But the issue still isn’t fixed with the dishwasher. There's one provider that is absolutely horrible to deal with. The guy said the problem was the valve. So, he couldn’t tell what the problem was on the dishwasher but he ordered a part for it and put it in. This time, I switched to a different provider. Other than that, AHS is doing good work. I've had them for almost a year. The claims process is easy and it is of great value. I love it.

My experience with American Home Shield was a zero, but my experience with the contractor, Ragan and Molinet, was fantastic. They came out like I asked them to. The tech was awesome. He was very knowledgeable and professional. He took the time to explain every single thing to me, what he was doing and what he was asking for and why. He knew what he was doing and I was very impressed with him. He went around, fixed one light and took pictures of a bunch of other stuff. He told me that he was going to submit the claim to American Home Shield, and that American Home Shield would call me. After they would call me, R&M would call me back and we could set up an appointment for them to come out.

The repairman for the garbage disposal unit hasn't shown up at my house yet and AHS has already charged me $75, which I'm very upset about. He was supposed to come here, but I haven't heard or seen him. And I've been here for about three hours waiting. I called the number and I was told that he couldn't talk to me at the time. The rep left him a voicemail to call me. I'm really getting disgusted with AHS. For the dishwasher claim, the contractor communicated and let me know that he was running late and that he was on his way. Then he recommended that the item be replaced. I got an email suggesting I select the appliance and I did, but I haven't heard anything since.

The thermostat wasn't cutting off so I submitted a claim to American Home Shield online and their website was easy. When you go online, they tell you who the contractor would be. The tech who came out from Total Air Care was professional. They told me the outside fan belt that goes around wasn't going around, and he said he replaced it. And so far, so good. American Home Shield came with the house. The person before had it and wondered if I wanted to keep it, and I told him yes. And I've been protected for seven or eight years now.

Something was plugged in an outlet and it did not work. I went and got a lamp to see and it did not work either. I called to submit the claim, and the contractor R & R Electrical Allstars came out in two days. The guy walked around, looked at every outlet, and said that we had to find which one was tripping it. And then he said, “And this one, which is a GFI, here is not working.” Everything has been working okay since then. Overall, American Home Shield was good.

My refrigerator was defreezing and I was losing some of my products. The gentleman came out and told me it was a computer issue and that it needed to be unplugged, which I was informed to do by a friend prior to them coming. It did activate it and kept it going. The technician was very helpful to confirm that that was a problem. He tested and checked out the temperatures and the various different compartments which was satisfactory to him and to me, and I haven't had any problems. He was very prompt and very professional. I appreciate American Home Shield services. Otherwise, I wouldn't refer them. Their reps are very professional across the board.

We had a stoppage in the kitchen and the contractors came. They freed the stoppage and everything went well. The contractors were good.

Home Service Corporation came out and the guy was really great. The furnace would kick on and it would get so hot that it would shut down before it reached the desired temperature in the house. We weren’t sure exactly what was causing it but the guy tested everything. He kept making phone calls to other people in his company to see if he should test for anything else. He checked all the pipes. He checked the one coming into the furnace and the one going out of the furnace to make sure there was nothing on the outside of the house causing any blockage for the air to be sucked in or blown out. He did everything that he could think of doing. There was no fix to it. He made kind of an adjustment and said if it happens again, to let them know.

We had just moved in a couple of weeks ago in our new home, so we kinda didn't know what was going on. We had no hot water but Wicker Installation resolved it really quickly. They were phenomenal and very professional. They even wore the little shoe guard cover ups when I didn't even have them do that. They reset the tankless water heater and they checked all the connections to make sure everything was running fine.

I got in touch with AHS online for a dryer repair, and the website is really easy to use. I’ve used AHS before in the two years I've been with them, and this was probably the best experience that I’ve had with them as of yet. We’ve had one gentleman that came out before from another company. He had to sit on the floor and YouTube how to do the repair. But this guy AHS sent for the dryer actually knew how to fix it and he had the part on his truck. He was in and out within an hour, so that was good for me. We’ve had problems with American Home Shield before, but this time was completely different.

Home Shield sent Arizona Value Appliance to fix our microwave. They came the same week we filed the claim which was was very quick. The technician was very nice and friendly. Everything was perfect and I wouldn't change anything.

I like submitting my claims with American Home Shield online, if possible, because it usually takes a long time to get through to talk to somebody. I have a property for which we were doing some electrical work, and it was a pain getting a hold of them. And they never call back when we’re trying to resolve issues. But their rate is reasonable for the satisfaction of helping with some of the burden of expenses and repairs. Also, they're normally quick with sending someone out after we submit a claim. They sent RC Appliance out to change my dryer unit and check my washer to make sure everything was working right. The tech was super polite and was fabulous. He was straight down to business, got in there and got it done. He also gave me enough time to get up there. He was just top-notch.

Terrible service, terrible customer experience. I've used AHS several times. While it's easy to make a request, don't expect a good experience from that point forward. After submitting a request to fix my furnace that was inoperable, a contractor was assigned quickly, just as they promise. However, the chosen contractor did not contact me, or respond to my direct phone calls after several attempts within 24 hours. When I contacted AHS, they refused to reassign me to another contractor until I made several persistent phone calls.

My toilet started leaking on Thursday, January 2. I contacted American Home Shield (AHS) and they assigned Budget Rooter out of Citrus Heights, California (CSLB 1007353). The earliest appointment Budget Rooter had was on Thursday, January 9 from 2:00-7:00. On January 9, a technician arrives, verifies the leak and diagnoses it as the wax seal. He goes out to his truck to get the part, and returns ten minutes later (after smoking a cigarette while at his truck) to tell me that he doesn’t have one on his truck. I asked when they will have the part and return, and he said “probably tomorrow”. The next day, I don't hear from Budget Rooter. I call them to get status, but nobody answers. I left a voicemail.

My wife submitted a claim with AHS around three days before Christmas. And then the contractor came out right after New Year’s. It was the holidays. It’s hard to get him out as quick as we needed him to get out there. But we understood that. We just did a lot of microwaving instead of using the oven. The guy was really, really friendly and on time. He fixed the oven right away.

Everything went well with my appliance claim. Sears took care of whatever needed to be fixed. They fixed what I was having trouble with. I like the fact that American Home Shield would go ahead and get somebody. I don’t have to worry about calling around trying to see who I can get to do the work. They do that for me, and then they contact me and let me know.

The last four years with AHS, Flow Right has been the company that comes out to my house. I love Flow Right. They came out to unstop my toilet, and they were great. I already know the system of AHS. Once I call them I already have Flow Right in my phone. I just call or text and tell them. I don’t even wait for American Home Shield to make the call. It’s just with the companies that I don’t know that AHS has to make the call.

The guy from Mid-State Appliance Repair came out, troubleshooted the problem and ordered the part to fix my refrigerator. Then, they called and rescheduled it. It was something with the temperature and he came and fixed it. They were awesome. The guy told me that when the gauge is not reading, it would throw off a code to where it’s supposed to defrost the freezer or the fridge. If it doesn’t, it will form a block of ice in the back of the freezer, which won’t allow it to cool. There was a big block of ice in there when he took the back piece off.

I wanted to get a home warranty then I did a Google search and American Home Shield had pretty good reviews. When submitting claims, AHS would get back to me right away. It was really easy on the website to fill in all my information and then I'd typically get a phone call within 48 hours. The contractors they sent have all been great, I got zero complaints. They've solved the problems, and when it was the most recent problem for the plumbing, I had two different claims that got forwarded to Aaron's Plumbing. I wanted them to look at those two issues and one was not covered by the home warranty. They still looked at it, but we were clear that if they did anything to fix it, it wouldn't be covered, so I might wanna shop around. I appreciated them telling me that instead of going ahead and doing it and me getting a massive bill that I wasn't expecting.

My kitchen sink faucet was leaking and then in my master bedroom bathroom, the toilet was starting to run in-between toilet flushes so the flapper seal was going bad. When I submitted the claim through my phone on their website, I was expecting to take a lot more longer but it was extremely easy to do. When I was finished with the online portion, it gave me a message that I should be contacted within the next 24 hours to schedule my service. I ended up getting a call about an hour later and they were able to get somebody out to take care of the work order the following day. It was perfect.

Bay to Bay Appliance came out to work on the refrigerator. The very first time was on the ice machine, and the second time was when refrigerator wasn’t keeping cool. Those were the worst people you guys ever sent. The person for the customer service is very crappy. And for a company that actually works at the office 15 minutes of my home and cannot accommodate the time that the homeowner will be home, around 3:30, they would not come and do that. It is either between 10:00 and 2:00. My son had to stay home from school so somebody could be home for that 10 o’clock appointment. Then, they did not show up on time when you asked them to show up. They came in when they wanted to or you got to cancel it. They were not accommodating at all. I would not recommend them to fix anything for anybody.

I called for my system that stopped heating for some reason and the contractor from Max Air Heating and Cooling who was sent out was nice. But they didn't have the part when he came the first time so he had to come back the next day which was the only thing that I didn't like. They came early though and everything has been working okay since then.

Beaches Air Conditioning and Heating took care of our AC unit issue and our interaction had been 100% great.

Westex Air was sent by American Home Shield and I had a good experience with them. The service guy was very timely, professional, and he explained what he was doing. This is my third year with AHS and they had helped with plumbing. They also helped with garbage disposal and then the heating issue.

Our home is 10 years old and it’s a luxury home with luxury appliances. I found American Home Shield on the internet and it was affordable. The monthly payment was very fair. This is our second year with them and we’ve never had a mediocre experience. They’ve either been fantastic or a disaster. We had a company come out once when I was having a problem with my oven. There was a little timer button you press all the time to set the time and it developed a crack in it and it was soon to disintegrate. This gentleman came out and said that it looked like I had taken a hammer to it. It made me wanna cry because we live in a beautiful home in a gated community. So, I complained to AHS and they sent another company out.

We have a washing machine which is pretty new. One time it worked and then the next time, it didn't. The issue came up on a weekend and I called Home Shield and left a message. They got back with me immediately and the company who they were referring me to got back with me the next morning. The contractor came out almost immediately. He got the washing machine working but not fixed. Then they ordered a new part. He came back a week later to put in the new part and it worked perfectly since.

JTs Electrical Services came out to fix an electrical outlet that was not working. I called this claim in and the contractors came very soon. But I was not pleased at all with their work. The lights wouldn’t work in one particular room and they only changed one outlet. It was in a very small room, but there are four units in that room that I think that when you change one, it turned on, of course. And then, in a month or two, another one’s gonna go out in that same room because they kinda all pull together. The other three are gonna go out at some point in time. They took that unit plugged in something to the wall and changed one of them. These things cost $2 to change a piece. All four of them should’ve been changed. My wife was here and I wasn’t here, and they were happy the lights were on but when I got here, I thought that was not right.

I called in for the garbage disposal and a leaky pipe. This is about the third time I did it, and the garbage disposal is fixed. The last guy was a very nice person. He was very professional. But I’m paying $75 a pop for the same thing, and I’m gonna have to call in again this week. It’s hard for me to keep on fighting the fight. I don’t have the health to do that. But I report it in and American Home Shield keeps on sending people out. I'm not a plumber, but I know the damn pipe is too short, and they’re not making a solid connection. That’s why it leaks. When somebody comes out here, they see something and they tell me it's fixed. But the leak remains. When you vibrate the garbage disposal, it starts to leak after a while. It leaks very slowly but it continues, and that’s been going on and on and on.

AHS is the first warranty I had ever had and used. I’ve had it for probably 20 years and every time I’ve had a claim, it had been handled efficiently for the most part. When the entire mainline plumbing was blocked up, the contractor they sent did a wonderful job. I was scheduled rapidly and shortly after he arrived, the issue was solved. I was very pleased.

My recent claim went well. When I made the initial call, it worked out great. I got a call right away and the contractor set up an appointment. They were very prompt and took care of the problem. How they came out and explained everything was perfect. I couldn’t ask for a better service. They had to replace the thermostat and they followed up with me a couple of days later to make sure that everything was fine, which it was. The guy gave me a business card so in case we had any problems, we can always call them. I just purchased this home and AHS worked out great. I’ve had them previously probably over 20 years ago. I moved out to a different state and looked at different options but because of my prior experiences with them, I went back to them.

A lot of times, when you call AHS, the amount of time you’re on hold is ridiculous. I've started submitting claims online, which has been much easier and really simple. They also respond immediately. Over the years, I’ve had some really good contractors and had a couple that wasn't quite so good. But they usually come in and do the job. When one of my garbage disposals in the kitchen just wouldn’t run, the contractor came and fixed it.

I had a sink that was backed up with water because the blades on the garbage disposal were not turning. American Home Shield sent a contractor right away and the first time the plumber came out, he got it going again. Then, he suggested I go buy an Allen wrench that fits the InSinkErator. So, I went to Home Depot and asked for that Allen wrench and I bought it. But the next morning, the sink backed up with water and the garbage disposal did not run. So I called them and they came out again immediately. He showed me how to move the blades with the Allen wrench that I had and he said that the garbage disposal did not need to be replaced. It’s 15 years old and it probably would go for another five years but I would have to move the blades. He checked to see if it was clogged or anything was caught in there. So, I was very happy with the service.

I'm very happy with the AC repair. American Home Shield's contractors were very professional. They immediately went upstairs and worked on the unit, and before I knew it, it was fixed. The last time I repaired another unit, it cost several hundred dollars. So, the value from American Home Shield to me having to pay for it is definitely a huge improvement. They also respond fairly quickly, and I'm very pleased with that.

American Home Shield sent Budget Rooter to replace a garbage disposal. They were out the next day after I filed a claim. The contractor was friendly and did his job. It was only like 15 minutes to take the old garbage disposal out and put the new one back in. It was just a couple of hookups. I’ve been with AHS for a little over 10 years now, and when I did need them they came out and were quick to get people out here. And if the people they were gonna send wasn’t here for a week I could contact them, and they would get somebody else.

I have my house now for a year and since then, it has American Home Shield in it. When my heater or the air wasn’t blowing heat, I called this in and the representative I spoke with was very professional. I was given a timeline when the contractor was coming and gonna be here, which was very helpful. The technician who came was very informative and educated about the air system. He resolved the issue that I wanted him to resolve, so it went well. He changed model. Everything has been working very fine since then.

I made a claim to AHS. I got a message that the P2 Tech folks were coming out. They called me and said they had a cancelation and have a break in their schedule, if they could come sooner than planned. And I said yes and they came and they took my washing machine apart and said they had to order a part. And so they then contacted American Home Shield.

When we bought our house, American Home Shield was a rollover warranty. We were grandfathered into a specific one, and then we continued to update it because we used it and it was effective. We’ve had it for three years. We had issues with the refrigerator around the electrical and some leaking as well. I did the claim online and I was told that I would receive a call or receive an update within 24 hours. The contractor, Express Appliance Services, was very professional and nice. They had to come out a few different times and order some parts as they reviewed it but they were helpful, very positive and great to work with. They even took the time to explain to me what the issues were. The experience wasn’t too bad. It took a little longer but that was just part of it. It was over the holidays, so it wasn’t terrible.

I was with another company and I didn't like the way they covered the situation. They wanted to send me a check and I had to pay for something. I got a good word from someone who works in the business that American Home Shield is good to their customers and good to pay without trying to avoid it. So I canceled with the other company and went with American Home Shield. I've been with American Home Shield for a couple of years.

I've got two policies with American Home Shield now. I've had one for about three years and the other one is just about a year old. I do have one other warranty that I use on a different house and it seems to offer similar coverage at a lower price. There hasn't been anything major, but I've been reasonably happy with the service from Home Shield. They seem to have decent technicians that come out whenever anything has been wrong. I had a guy from Northwest Sundance who did a really good job. He was in and out in just a couple of hours and fixed three different problems while I was here.

We thought that we only had a problem with the air conditioning not cooling, but the issue that the tech found would have also affected our heat. Once the weather cooled down, we would've not had heat. So he found the problem quickly which helped us to avoid making a secondary call for heating issues. Everything was very professional.

The first claim that I had with AHS was for the doorbell, and that was not fixed properly. When the guy left, the doorbell was hanging. It had not been properly secured to the wall. But I ended up just going and buying a Wi-Fi doorbell and took care of it myself. But submitting a claim to AHS is easy. The reps are all very professional, and they take care of the problem. The contractors that came for my hot water recently were professional. They came and did what they said they would do and did it.

The dishwasher had not been functioning fully, and then it was not pumping out entirely so the water was still sitting in the base of it. The young man that was here went about his business, and he fixed it. He was very polite. He talked with us and gave us some hints on what we might do in the future. So he did very well. I’ve appreciated having AHS in my life. I’ve had a couple of issues that came up over the time that I’ve been here, and they have responded very quickly. One had to do with an electrical issue, and another time, there was a garage door issue. The providers of service would not have been known to me, but they were always very competent people.

I had an outlet that kept blowing that my freezer was on. Submitting the claim to American Home Shield was very easy and their customer service was very good. The tech from Specialty Services came out and replaced the outlet. He also told me that the issue is probably because I have the garage and both bathrooms on the same circuit. I wish, however, that AHS had better phone service or better lines. I need to work with them on replacing my microwave and it would be nice if I didn’t have to find out who would know about that -- it would be like their department would be listed on their website. Anybody considering a home warranty product should know the pricing options because I did not realize until this year how many different options there were. So, they should make a point of not taking the first option and work with the rep to find the best one.

I called in a claim for a leaking refrigerator, and they said I would be contacted very shortly. Intertech came out and I love them. They were very professional and they provided excellent service. I was very pleased.

I bought my home up here in 2016 and I’ve had AHS since I bought the home. I had bought a new refrigerator from Sears and within a couple of months, the compressor went out and someone came to fix it. Then, it broke again and another guy came out. He fixed it and it’s been working since. I also had a claim for my washer that quit working. They came and did some troubleshooting to see if they could fix it but it couldn’t be fixed and the part no longer existed. American Home Shield contacted me about a washer replacement and the rep was very knowledgeable, helpful, and patient. The whole experience was very positive and good.

I had a dryer problem and I submitted a claim with American Home Shield. They sent JM Appliance, and it was very prompt when they did it. AHS is very good.

My daughter is in Texas and she told me about American Home Shield. She said that she really liked the service, I got them, and so have I. I call and tell them I need something or that something's not working, and they get a hold of the right company and then they come out and make the appointment for me. Day's Appliance is very nice and I've had one young man twice. He was too sweet and how he explained things to me was really great. He explained why it was not working right, why this happened, and he showed me how it's been leaking. I also got to talk to him a little bit about his father and my kids just lost their father too so it was nice. I really like him.

We have 2 thermostats in the house so we have kind of a dual zone and it’s electronic. When we would adjust the heat downstairs, no matter what we did to the heat upstairs, the damper was stuck wide open. All of the heat was blowing into the FROG. It’d be like 85 degrees in the FROG and 67 degrees downstairs. We called American Home Shield, and they sent Comfort First out to see us. They came and diagnosed what was wrong with the unit, which was what we suspected. They said it was probably gonna be something that was gonna be covered but they had to order a part. Then they called us and said the part was in and asked when did we wanna schedule the work. I set it up for the next day. They came out that day and got up in the attic. It was the electronic damper, so they replaced that.

The washing machine was in spin cycle. I went into the laundry room and then there was smoke coming out, so I just shut it off. The technician from Beyer Appliance Service that was sent out was fine. He thought that the spider was broken behind the tub.

I have an account with American Home Shield for a couple of years now and I recommend them all the time. I go online when submitting claims and I didn’t have any problem with it. Most of the contractors are pretty good. They had one that I wasn’t all that impressed with. But AHS is fine. When there was a leak in the sink there at the house, Long Lane Home Services came out and they fixed it. They replaced the faucet and lines.

The heating of my central air and heat stopped working and I claimed through the American Home Shield company. I used their website and the process went well. The site is user-friendly and I'm pleased with it. After hitting the different icons of what my issue is, if it's a new or an old claim, it immediately responds by saying that it's been accepted. Then, I get an email saying that it's been responded to. Within just a few minutes, I got an email or text that says that the contractor is gonna contact me within 24 hours. They sent J & J Mechanical and they were responsive and considerate. They've done well so far and since they're not completed yet, they're coming back to finish up the job.

I had a drain that was severely backing up from my washer and was filling my floor through the floor drain with water. Discount Contractors came out and they cleared the drain. I was satisfied. I submitted the claim online, and I was disappointed in that experience because when you submit your claim online, immediately, something pops up in the form of a video or suggestion, as far as you as the homeowner, to try to fix it yourself. I did not like that because if I could fix it myself, I would not have been submitting the claim to American Home Shield.

After changing from what I had, American Home Shield has been my warranty for at least 2 years now. My experience with them had been good and I haven’t had any problems, so I renewed. In my last claim, I had a plumbing issue and Drain Go came out. It went very well. They did it and did it fast, which was important ‘cause I didn’t have any hot water. They were also nice guys and they cleaned up after themselves.

American Home Shield has been real convenient for us and they get everything done for us. I submit my claims over the phone, which works for me. I like to talk to somebody. ‘Cause sometimes I’d rather speak to them as opposed to trying to type it in the computer for some of the issues that we had and it’s better that way. I had a claim where DMB Plumbing was sent out and they they had to come back for a second one because of the location of the items that they had to fix and to try to get the parts. They were great and did good service for us.

The pools were not working properly, and the heating unit kept coming on when I didn’t want it to. The pool people that’s part of American Home Shield’s program are also the pool people that take care of my pool, and I have used them before. I've also used American Home Shield for other things in the house and I've been quite satisfied.

Several of my claims with AHS have been very disappointing, but the rekeying was fantastic. So far, that's my best experience with them. One time, B-Dependable Plumbing was sent to my home. I paid them a $75 service fee and the man told me that the project that I had wasn’t covered. He recommended something to fix the problem, which I didn’t find to be very reasonable. I thought he was just trying to get more money out of me.

When my dryer quit heating, I called American Home Shield and Affordable Appliance came out. I was very pleased with the individual who came out. Sometimes the claims take a little too damn long but this one was actually very prompt. He had to order parts, which took around four days. But it was a dryer. It wasn't critical. We can always do a laundromat. If it had been the home furnace, that might've been an issue. This morning, it was five degrees outside where I'm at. Sometimes, it takes some days to get parts and it's kinda hard to live that long. American Home Shield needs to prioritize some items when they affect people in a big way like that.

The washing machine was not working. I called American Home Shield and Golden Appliance Repair came out. They came out when they told me they were coming out. They checked the washing machine thoroughly and there was a sock stuck in the drain tube. It's been functioning great so far since the repairs. I've had AHS for about three years and they're a good company to deal with.

My washing machine broke 3 weeks ago. I called AHS and before I could even talk to anyone, they wanted my deductible. I paid it and started the process for repair. It took 3 days until he could come. The person they sent stated it needed to be replaced. However he "forgot" to upload his report so I had to wait an additional 6 days until he uploaded. It then took 3 days to hear from their purchasing department so I could select my new washing machine. The company they contracted with couldn't deliver it for 9 more days. They arrived today and stated they could not install it because the valves were bad and that the original repairman should have noticed and reported it.

I called American Home Shield to verify if the issue I was having with my cooktop was a covered repair. After the agent confirmed it was, I set up the appointment for the technician to come out to service my appliance. The repair ended up being denied and I wasted the $75 service call fee. I called back to AHS and was unable to get past the customer service department. I was told the decision was final and the agents would not let me speak to a manager or anyone else in authority. I have never dealt with a more terrible company. I will not be renewing this service. Buyer beware!

I've had the warranty for about 7 months now, have made 4 service calls. Each time they come out, they are horrible to schedule with, and they send repair people who are not thorough and just want to high ball you. With each time, AHS somehow finds a loophole to tell me that I'm not covered, but of course I'm more than welcome to pay for the repairs myself after I've wasted $75 for a service call for them to help me with nothing. This is what they do, they will try every single excuse they can to avoid having to actually fix anything. When I call customer service, the customer service reps are unhelpful and they keep you on a loop reading off their script while avoiding answering any of the questions I am asking. I have not had ONE SINGLE TIME where they have helped me or where I was satisfied with my service. They are a complete ripoff, and I would recommend that anyone who is considering working with them to reconsider their options.

We placed a dishwasher claim on 12/17. Today is 1/23 and I still do not have a working dishwasher. Every time I call AHS it’s like starting over....the notes of previous calls are not always entered. I have asked multiple times to speak to a manager and get nowhere. Was told I can either talk to the resolution team who is not a manager or request a manager call back which could take 48 hours but not both. What kind of customer experience is that?! They state they work in a timely manner but over 30 days with no resolution in sight for a dishwasher is not timely. AHS says they will call back with status updates and no one calls back. Very disappointed in AHS!

On several occasions, my experience with front line customer service representatives has been as frustrating as any customer service contact I have ever had. Most representatives barely speak and comprehend English. They do not know how to listen and are consistently talking over you. It seems that they are reading scripted responses that are supposed to be the best fit for each question I ask. When in fact they are not answering my question at all. When I try to correct them, they continue to speak over me and read their scripted questions.

I've been with American Home Shield for about 15 years so far and I like that they always send dependable, professional, and responsible people to my home. Usually, they get the problem resolved on the first try. I submit claims both over the phone or online but the last one I did was online and they got in touch with me in a reasonable amount of time. There wasn't really a delay. A guy from Climate King came on out and serviced it. He knew exactly what the problem was but he didn't tell me that he was ordering a part. But once I called back because it started doing the same thing, the lady said, "Oh, he said he knew what it was and he's gonna order a part for it." So, the part came, he came on back out, and he fixed it.

I had a sewage stop up and Mando's was sent out for it. They handled it fast. They came out and fixed it the next day. I've had American Home Shield for 3 years or even longer and I've never had a problem with them. I even had a washing machine one time that took a little bit longer trying to get stuff done, but they went ahead and handled it.

I've been with Home Shield for about nine years and they have treated me good. I can't find anyone else to do the work, the quality and the customer service like that. I did have a little argument with them but then we cleared it out. I usually pay $75 for the service call and they never charged taxes for it. But on one claim, they charged me the tax and I was asking why. The lady told me that it could be that the programs are slow. I left it like that and I didn't wanna argue anymore.

They have been prompt and they’ve solved every issue I’ve had. I submit claims over the phone and it’s simple. Other than when I waited for one company to come about a week, it’s been pretty much a day or two. They sent PDX Appliance to fix my dishwasher and the tech figured out the issue.

My heating unit was blowing air but would not generate warm air. I had a number for American Home Shield and I called it. It was very easy. And when I was assigned Crispy Air, I googled them, and I was a little concerned because their feedback was either 1's or 5's. There was nobody in the middle. But anyway, I was very satisfied with the technician. Evidently, there was a burnt wire or the heat coils have an issue, and he resolved the problem. He was great, so I'm happy with the service.

Precision Appliance Repair fixed the washer. It now works as it’s supposed to. The whole process was fine. The contractor was on time and they called me a couple days later after I submitted the claim. They came out when they said they would. They had to order a part and came back when they said they would.

I had an electric switch that wasn’t working properly. The guy took that off and there was a loose wire inside there, and he replaced that. Then the ceiling fan downstairs in the family room had a burned-out modular. Also, the motor was blown up with the one upstairs. He fixed everything and he was trying to get me a new ceiling fan for upstairs in the dining room. But then he called a couple of days later and told me that AHS didn't cover it.

A technician came out on the 9th for the washing machine and at this point, the issue is a month old and still isn’t resolved. I’m still waiting on a part. I called a couple of weeks ago and AHS was supposed to get ahold of Sears, but I never heard back from them. I called Sears and heard that the part was on backorder and it could take another 21 business days. You’re talking about a washing machine and it’s kind of important to get it done.

With American Home Shield, I like that I can just message or go online and set up an appointment and my issue would be fixed. The last time Mr. Rooter came, they were fast and got everything done. But before, it seemed like they were lollygagging around the whole time and stayed for extra hours. They fixed the issue both times though.

Capital Control Systems came out to our home. The last time, it was for heating and it was a mistake on our part. We didn't have enough fuel in our fuel tank so we ended up just paying that bill directly to Capital Control. I think it was 200 and something dollars. We assumed that was our responsibility and they billed us directly. The contractor came out fairly quickly. It was a weekend too. The guy was professional. He explained everything he was doing. He told us how we could figure this out on our own next time if it was a fuel issue. He was pretty helpful in talking us through.

I noticed that on the outside unit, it was nothing but ice, solid ice. I called it in and it was fine when I spoke with the AHS representative. I kinda figured the contractor would be busy, with the Christmas holiday in, so it took them a couple of days to get there. They had to order a part. The defrost board burned up and apparently, that was a pretty normal thing as far as I’ve researched. But since then, the part that they came to fix was perfectly fine. That part was corrected. They figured out pretty quickly what the problem was and they fixed it. It was a couple of days longer than I wanted it to be but that’s life.

I've kept American Home Shield for close to 5 years so far as the requests I usually put in online get taken care of in a reasonable fashion. Also, the contractors have been good. Snappy Plumbing & Heating came out last time and it worked out fine.

I lost the hot water heater and American Home Shield got Van Allen out here. They did an excellent job and they handled the claim very well. I’ve never had any difficulty in submitting claims. All you do is you either call them up or you can contact them online. Then AHS contacts you and tells you which contractor is going to get ahold of you, or you can call the contractor and everything is good to go. In 24 hours the contractor will contact you -- I’ve never had anybody that took longer than 24 hours to do that. I’ve had a couple of experiences with this warranty company and everything has always gone well.

Once I submitted the claim for the ice maker in my refrigerator, I got a call within 24 hours from G & L. We scheduled an appointment and they came right out. The technician was 100% professional and he did his thing. Everything is going great since then.

AHS communication and turnaround were decent. I was told a rep would contact me within 24 hours. Then a contractor called and he'd be out. Two different techs came out for my dishwasher. The first one came out, assessed the situation and ordered the part. However, he didn't order all the parts, so it took a long time to get my dishwasher fixed. Then the person who came out with the ordered part was able to jerry-rig stuff and make it happen. He was awesome.

The outside portion of my upstairs heating unit was making buzzing noises. I wasn’t sure the fan was working right. I sent in a claim online and they said that I would be contacted within 24 hours by the company. The contractor made an appointment and they came two days later. It was quick enough. They were good. The guy looked at everything and couldn't find anything wrong. He explained some details to me. But I heard the noise again. It acted up. I called them back and it would still be under the same claim, as far as AHS was concerned.

They were great on all of our claims that we’ve had with them. Somebody reaches out to us almost immediately once we submit the claim, and then the contractor comes out within a few days. The process is really easy. We've had two appliances replaced. I would recommend them.

Because of a personal recommendation, I opted to go with American Home Shield. I put in a claim for a pool problem and they hooked us up with Green Valley Pool. The contractor came out and fixed the pool. They were really good. This claim went fine.