American Home Shield Reviews

We had an annual heating check and tune-up of the furnace. The guy came and did a great job. He was very friendly and explained everything very well. I had another claim with our refrigerator and that was also managed very well and resolved quickly.

Super Rooter Plumbing came right in and even suggested a future maintenance that I should do on the system just to keep everything running smooth and clear. So, they were very professional. They were very informative in helping the homeowner to keep from having so many issues with the plumbing system. I like them. There is no difficulty with submitting claims with American Home Shield but the problem is the long wait on the line or nobody is available. Also, AHS could have an option on certain things that they will insure. It could be three different things that you could choose from or different things that you could have insured. Like one being all appliances, another one being all electrical or another one being a combination of electrical and appliance and plumbing.

My bathroom sink was leaking. The people who came out fixed it up. My shower's not pulling out like for the water to release on the showerhead. They fixed that too. So, it was good. American Home Shield sent me a text. I called to the submit the claim, and American Home Shield gave me the guy’s name. Everything was okay. American Home Shield is good.

Jamie Parrish Plumbing was great. We had a toilet that wouldn't flush and they came, looked at it, and replaced the toilet for us. They were both professional, clean, very polite and pleasant. I tell others about AHS all the time. For as much as we're paying, we're sure getting a lot out of them. They've been very good for us. We've used them a lot and we've appreciated using them. One complaint I have is it doesn't allow you to talk to somebody. I wanted to explain something in more detail so I had to call back in order to be able to do that. The other complaint was they rattle off the number really fast and I had to listen to it three or four times in order to be able to get it.

Advanced Air Services was sent out as I was having a problem with my boiler. The tech was perfect and he repaired the boiler. The quality of the work done was great.

I'm incapable of doing a lot of things. I have too many medical issues. I got American Home Shield and so far, my experience has been great. I had an issue with the heat and air not working. I went online and did a claim. Then I also called to make sure it went through. In the beginning, they had told us it would be not until the 20th of the month before someone would come out. They were supposed to come out on the 13th, but the parts didn't arrive until during the day. So, they came out on Monday, the 16th, and fixed it. The techs were really good. They came out, diagnosed the problem, contacted AHS, and AHS furnished me a brand-new unit.

We're new in this house, and it's got all kinds of stuff that I'm not used to. The issue ended up being the air exchanger that cleans the air that was running constantly. The tech checked the furnace and he checked the air conditioner. It's a combination unit and it was fine. We got to investigating more because he could hear it too, and it ended up being this air exchanger unit. He helped me figure out what I've got and what I don't have, so he was helpful. Submitting the claim to American Home Shield was easy to do. I was surprised that I had to pay $100 for it because that was not part of the understanding that I had.

American Home Shield is good and I’m satisfied with them. They sent out Pye’s Appliance and their tech was really knowledgeable. He knew right when he looked at the situation what was wrong. The problem wasn't anything major. The rack was the problem. He showed me how it hasn’t been right. My daughter also has AHS for her house. There was a problem with the sink and AHS sent people out. But when my daughter tried to reach the people to come back, she said the people would never answer the phone. She called American Home Shield about that too. But I don’t think it was really AHS' fault. It was really the people who they had to come out. In my case, I have two houses on AHS. I've had them ever since 2013 and I've not had a problem with them.

I used to be with 2-10 years ago because they were recommended to us by a Realtor but they provided poor service. I started researching other providers and most of them do not have great ratings with Better Business Bureau. When I got to American Home Shield, even though the rating was a B or something like that, I thought the complaints on them were silly - somebody complaining because something's broken. Things break.

I called American Home Shield for my heater and I received a text message saying that the contractor was notified. Then I received a text message saying that they were on my way too. The service provided was good. I have no complaints at all. The tech said that my heater wasn't communicating with the thermostat. He was quick and the heater has been working since.

We had issues with American Home Shield when we had a claim for a dishwasher repair. The guys came in one time and they said it was out of warranty. We tried to call back two or three times and nobody was calling us back. Unfortunately, we had to write a comment on Yelp and then 20 minutes later, somebody called and we got everything fixed. This was on a different property and other than that, I've always recommended AHS to anybody who has a house or a condo. I've recommended AHS to a few of my friends because they don't know when this kind of sort of stuff might come along and they need the service. And when you don't have that protection, it's more costly and you don't know who you're getting to your house.

We just moved into this house in May. When we tried to turn the heat on for the first time when it finally got cold, it didn't work. Vail Heating & Cooling came out and switched out a board on the heating unit. He called to tell me he was on his way. He gave me an ETA and he got here a bit sooner. So, everything worked out. He was very professional. It was not a bother for him to even be here. It was very smooth. If you have to have a home warranty, definitely go with Home Shield. Easy processes, stress-free.

My son has American Home Shield and he’s had very good results from them so I went with them too. Recently, the oven would not heat up. I filed a claim and the lady from American Home Shield gave me the phone number. I touched base with them and they said that they couldn't do any work till they got an email from American Home Shield. That afternoon the next day, they had called back with the email. I told them what the issue was. The next day, the technician was there to see what the problems were. He wanted to make sure he didn’t skin anything up. He pulled out this electrical schematic then reviewed all of it. He did some testing on the circuits and determined what the problem was. He was very professional, very courteous and very meticulous with his work. I was impressed. I would want them to do all my service work.

We've had American Home Shield for years. There have been a couple of issues in the past where I've had to struggle with them, but the vast majority of time, we're been very satisfied. My interaction with the tech who did my malfunctioning refrigerator was very good. A part had to be ordered and it took a week, but my refrigerator got fixed without going out. It was an electronic repair. That was a week ago and everything is fine, so far.

We put in a claim online for a plumbing issue and that was an easy process. The claim was assigned to Messina Plumbing. A tech came out, took a look at the issue, and ended up calling the warranty company to make sure everything would be covered. He came back the next day and fixed everything up. It went great. There's a good value in American Home Shield. We've had previous claims with them that have gone through just fine.

Communication lines were good. The guy who came was knowledgeable and did a heating system inspection. He accomplished what he came for. There was a $75 fee. We have two systems in our home and that fee only covered one of the two systems. If a home has two systems, AHS should offer a reduced rate for the second system. They told us it would be another $75 so we chose not to have both systems checked. We probably would have if it had only been another $25.

Jones Family came out to fix the dishwasher. They were great. They knew what they were doing. AHS is worth the money to pay.

Why is it taking so long to get my furnace fixed. Initial request for service was 11/14/2020. AHS sent A&C Heating and Cooling out of Chesterfield Michigan on 11/16/2020. A&C diagnosed the problem as a cracked/blocked heat exchanger and sent their diagnosis on the 17th of November. A&C stated the furnace needs to be replaced. I called AHS on 11/18/2020 to find out the status of getting my furnace fixed as the temps are getting in the 20’s at night. At first the person I spoke to at AHS stated the contractor was waiting for furnace to be shipped. I then called AHS on the 19th which they stated the authorization was under review to call back tomorrow. I called on 11/20/2020 to ask the status which AHS stated that the authorization should be completed within 24/48 hours. I called back on 11/21/2020 and AHS stated again the contractor is waiting for the furnace to be shipped to call back tomorrow.

American Home Shield has completely satisfied us as their customers, and I am moving the star rating to "Would recommend to a friend", the top rating. After being unable to fulfill our request during off-hours, they reached out to remedy the situation. I understand that our problem was somewhat unusual, requesting emergency service on a Saturday evening, and that added to the difficulties regarding our request.

They gave me a better deal to do two policies for one. So they gave me a discount on the second policy. It was peace of mind for a year.

AHS's service is not bad but with what I've been paying monthly and having to pay $100 then each time a contractor comes out, I could have just paid out of our pocket or been saving that money. But I'm a worrywart so I have them. The techs have always been pleasant, prompt, and professional. When I first got AHS, I had a refrigerator problem and that took a minute to resolve.

Dealing with American Home Shield’s people was an absolute nightmare but with Mr. Rooter, it was fantastic. I had a water leak up in the attic and it was from the air conditioner although I didn’t know that. We noticed it a week ago and my wife put it in online because we noticed it on Sunday. We wanted to see when we could get it fixed. Mr. Rooter came out and fixed it. We were all good there because everything was fine with that but I was asking them about the ceiling and they said they don't do the ceiling. I was gonna have to put in another claim. So, we did.

I did a claim online with American Home Shield for the water heater and then, I ended up calling. The plumbers called me back quickly and got it set up. They kept following up with me and letting me know what was going on with the process. So, it was quick and easy. Everything went smoothly. The contractor came out and assessed it. I needed a new water heater and it came in quickly. Everything was great and they did a good job. They were professional and wonderful. AHS is a blessing because if I didn't have it, I'd be out a lot of money from my water heater. They explain everything to you when you set up with them.

The plumbing claim was fine. The guy was great. A couple months prior, our air conditioning went out. It was the upstairs unit and we had a team come and fix that. They noticed the downstairs unit was right next to it. They said, “We think you're going to have a problem here pretty soon.” But they wouldn't touch it. They said they were only paid to take care of one unit. They also said to put another service request and they'd come back and fix the other one too. I put in another service request but American Home Shield assigned a different company.

I would like to have more answers if American Home Shield could help me in replacing appliances before they break down. The house is probably 35 years old and I would like to remodel the kitchen. I wanted to put a new stove, a new microwave, and a new dishwasher and I asked the rep if they would help me pay for the appliances but she didn't have an answer.

My experience submitting a claim with AHS was straightforward and easy to get everything claimed. The techs that came were in and out quickly. They took care of everything needed and were pretty prompt about it, not like some of the times where you get an eight-hour window and people come in and show up the ninth hour. Because of the age of our stove and everything that was wrong with it, when it was later reviewed, I was able to get a new stove. AHS has been good so far.

I had a claim about a leak from the bathroom that was leaking into the garage. The first people that came out allegedly tried to fix the problem but didn't. Approximately 30 days later, it started leaking again. I tried to reopen that claim but the rep I talked to said that he would have to get permission from the contractor. The rep kept saying I was gonna have to pay and that they would have to do an investigation. The first plumbers came but I didn't trust them because the lady was an apprentice. She wasn’t a plumber but her husband was. They fixed what they thought the problem was but they didn't seem intent on really searching for what the problem was.

C Mayes was great. They were very professional. They were in and out. They didn’t have to really repair anything. They just said they moved something around and tightened something up. It was easy doing the claim to American Home Shield. The only thing is the deductible. I had to pay $100, and what they did wasn’t $100. Other than that, AHS was very straightforward to resolve my problems in a timely manner.

My hot water heater had some problems with it. It was leaking on the bottom. I called and reported the claim to American Home Shield. They sent me a notification that Maxey Plumbing was coming out, was going to contact me, and they did. They contacted me within the next day, and then they came out. The repair guys said it needed to be replaced. They were excellent. They came in, and they didn't create a mess. They took the heater out and drained it. They did an excellent, professional job. We have hot water now. I was satisfied with the experience. American Home Shield is good. You just have to be careful with certain contractors. I've had some in the past that I still have not had an issue fixed. They've been paid for, and I still have a problem. They just couldn't do the work. I had a plumbing stoppage and I had to go rent the machine myself and un-stop it.

Guardado Brothers Electric came out for an electrical claim on a rental property and the tenants said they were very good. The first time, they did some work and that didn't solve the whole problem. They came out a second time and they found a fixture that was not working correctly. They promised to change that out. With American Home Shield, I can sleep at night. I know I'm not going to have a massive repair or, at least, I know what I'm going to be covered for. And in combination with a comprehensive homeowners insurance policy that has a deductible, that starts where your payment ends, it provides a pretty good blanket protection. I have Old Republic in my primary residence here in Arizona but to contact them, you're on hold for hours sometimes. I'll probably be going over the AHS.

A tech came out for my heater and he was good. He said a timer ran out. He went to Bakersfield to get the part then came back and did the replacement. He fixed the heater and was done with the job. The experience was good.

I called in a claim for my oven. You raise it up, slow temperature down, try to cook again, and it would burn the bottom and not cook anything in the middle. If you changed it, it would bake but it would not bake in the time allotted. You have to do it another 30 minutes. Then it would burn the bottom. It was not working well. The tech came right in and started working on it immediately and doing the measuring.

The refrigerator ice machine was broken. So, only crushed ice came out from the machine. American Home Shield sent Omega Force to fix it, and they replaced the board and a part. So, I'm very satisfied with them.

The thermostat was out so the AC unit was not coming on. I called American Home Shield and paid my deductible. The repair company called me the same day. They came out the same day too and told my wife what was wrong. It didn’t take them long. It was the wiring in the attic and they fixed it and left. The AC has been working ever since. I’ve been with AHS for a while and I’ve put in several claims for various things. For the most part, everything has worked fine. If it didn't, I would have left. They do a decent job and they are reasonably priced.

When I submitted a claim with AHS, it was easy. But I had to sit on hold for two and a half hours and that was just to get to the representative. I was told that my appliance was unrepairable, so I was given a number to call to see about getting it replaced. And it took almost forever. I waited and waited, and I had my cell phone on. It took almost 3 hours to finally get somebody and when I did, I was given some information, then I ultimately got the replacement done last week. The tech from 48-Hour Pool came out and if you look at his card, it says, “We do it all.” And he did it all. The replacement was for the stove and microwave combination and he did the install. He was great.

Things have worked out well with AHS, so far. The people that have come out have been very good and they've been responsive. The copay could be a little less, though. It could be $75, rather than 100 each time someone comes. But other than that, they're good. They recently sent out MS services for my heater and the tech did very well. She was very timely and she spent a fair amount of time. I got a thermostat and I'll just have to see if this one blows like the other eight have done. But she was helpful.

We had a bathroom plumbing issue. A & S Plumbing was quick, courteous, and professional. They gave me a diagnosis but they were unable to fix my problem through no fault of their own. It was a bigger issue. Overall, American Home Shield is a good value and it has definitely saved me a boatload of money. But contacting them can be difficult sometimes. I've called before and I've had an automated system tell me that I'm on hold, and my phone call spans within the next 60 to 70 minutes. That's where I've hung up and given up. Sometimes, it's within a couple of minutes. The recording tells you about how long it's gonna be and I've heard it well over an hour before. Then they find a contractor, a lot of times, while you're on the phone. If not, shortly after, you get a text message showing you who it is and they're contacted.

The AC technician fixed the heating issue. He showed me the vacuum line. It’s a rubber hose that is like a suction and when it kicks on for the heater, it closes the solenoid that keeps the heater on. It had a hole in it so it wasn't sucking it so he replaced the hose on it. He was very good.

I had problems with hot water and the drain coming out of the house was flooding the yard. We called AHS and Action Plumbing came out and fixed the issue relatively quick. This time, AHS did really well.

We had a plumbing issue in our rental property. Hoosier Plumbing and Heating came out to take a look and it went fine. I've recommended American Home Shield. We really stand by them.

I am very satisfied right now with American Home Shield because they've done everything that they're supposed to be doing. If I submit the claim online, it's very simple and straightforward. They usually respond within a minute so I really like that. Their service people have been good so far too. They did what they were supposed to do. But there is one claim that I'm still having a problem with and the service people are gonna come back and fix it. It turned out the problem wasn't the part they put in.

There have been a couple of problems. The unit had just stopped working, and then Grady's Air got that resolved, but then the other fan has been coming on and off. They've been back to look at that. They had to order some parts and they'll be back to fix it. So, it's not 100% closed out yet, but they've been good. The first time they had to come out, it took two days, and then they came back out a day later on the second time. They were very professional. I'm very happy with Home Shield.

The guy came in and he sort of told us what was wrong with the gas furnace. The unit actually worked for one night and then the next day, it didn't work at all. So my husband called the technician again and he spoke to him. He said that it needs some sort of panel. Then we got some sort of message. My husband called Home Shield that it wouldn't be covered under our insurance. So our furnace still doesn't work. I don't understand exactly why it's not being covered. At least, I needed an explanation why it wasn't covered or repair. But I didn't get a satisfactory explanation from my husband, and I don't think he got a satisfactory explanation from the Home Shield person he spoke to. He said maybe because the furnace was too old. But that's not an excuse. The good thing was that they sent somebody right away. But we're not satisfied with Home Shield because they won't cover it.

The elements went out on the two front burners. I called my claim in. I don't do it on the website. I wish I could because I waited online a long time to get through. David from Chaney Appliance came out. Home Shield sent him out here before when my dishwasher was out. He's very capable. I enjoy working with him. Couldn’t ask for a nicer guy to come out to your house. I don’t mind having him out anytime for my appliances.

I love American Home Shield. Every time I have a problem, they get someone out here and they fix it. I've had them since I've been here and by the end of next month, I will be here for 10 years and six months. When I moved in, my Realtor gifted it to me for a whole year. Once that was over with, I kept it. I've had my air conditioner done. My hot water heater went out on me. I've had a leak. They replaced my dryer for me too. I got a new dryer this summer. The claims submission process is good. I can either call or go online and submit it. I always call, but the last thing with the refrigerator, I went online and did it. The light that's supposed to come on when I opened the door my refrigerator didn't come on, but if I pulled up on the switch, it came on. The repair man came out and checked it. The switch was going bad. He ordered the part. Only a week had passed before he came out and replaced the switch. I’m satisfied.

We had some plumbing issues so we put in a claim and everything worked out well. A tech was here within the next day to resolve our issue. He was excellent and very knowledgeable of the issues. We would prefer that company if we have any problems in the future. Things have been wonderful and we haven't had any more issues. This is the first time in a while that we've had the service that we've had. Before, we had several problems. We're pleased right now.

Everything went smoothly with our most recent claim. Air Design Air Conditioning & Heating's tech was very knowledgeable and went straight to work. It was a good experience and the heating has been working just fine since. Everything with AHS seems to be pretty simple and straightforward, but you may have to pay some cost in addition to what's covered.

We opened up a ticket with American Home Shield for a running toilet. Immediate Response responded immediately saying that they would have somebody here between 1:00 and 5:00. They called 30 minutes before they were going to show up. They got here and they did their testing. In a matter of 30 minutes, they called me back over and it was done. They shared what the issue was and what had been done. They tested the toilet several times to make sure that it was no longer leaking. I tested it myself.

Sometimes, Home Shield gives good service. Sometimes, they do not. One of the most recent claims was the hot water heater. The one for them was the central unit. One tech was able to make the repair, while the other one did not. But we finally resolved it. Also, customer service is almost absolutely of no use. They cannot resolve anything. And when you try to resolve anything with them, they give you a bogus email address, which is a no reply. Also, they keep putting you off, off, and off. They don't have a problem collecting every month.

I was having a lot of drywalling done at that time. I had my heat running, and my drywall didn't cover my vents and it clogged up my air filter and burned out my ignition light. I submitted a claim with Home Shield online. It was straightforward. Greenway was good, fast, and very informative. He said to cover the vents if I'm gonna do drywall again, and once I'm finished that I should go ahead and get a duct cleaning service just because of the stuff that's already in there.

Arash came for our furnace that had stopped. He was very skillful and found out the problem very easily. He took care of it very carefully. So, the furnace is working very well. When we have multi problems, like for example a furnace and a dishwasher, we like to have those in one order, paying one-time money. That's not doable with AHS. Sears has a better offer in that regard and we would like to get the same service with Home Shield.

I responded to an offer that I had received from American Home Shield via email. It was a winter heating checkup for $75. The technician called when he was on the way. When he got here, he had on a mask and shoe covers which was very important to me. He was professional and explained everything that he was doing. He had to go outside to see the unit and he was here a little under an hour. Once he finished, he communicated through things to me. I was so impressed with the technician and the service that he provided. Even if not for American Home Shield, I would reach out to them, individually, outside of American Home Shield.

I called AHS for my refrigerator. The process got complicated because they had to order a part. But the Caltech guy was great. He was very informative, professional and on time. He replaced a refrigerator filter and it's functioning perfectly as near as I can tell. He fixed the problem the first time.

We file claims with American Home Shield online all the time. I don't like calling. There's one gal that I get all the time when call and she’s very difficult to understand. The online process is simple. All we do is click on what's the problem and we get an immediate response on our phone. Then someone calls us within a couple of hours. It's really quite good.

American Home Shield is awesome and I love them. The motherboard on my Samsung washing machine went bad. There was a problem with the suspension. Sears came out and they rocked it. They were responsive. They had to order parts and the parts were out of stock so it took a little longer than I wanted, but that was handled great. The washing machine works fine now although it’s a little bit longer in initiation time than the old one.

A-US Air did a good job. The unit is now working. I've had good experience with American Home Shield. At my other house, I could get the pool and everything covered through American Home Shield. Since then, they've added more items to the coverage that I got way back when on my other house. Then when we came over here, we called American Home. Shield again. They always did a good job and explained the portions that were going out of pocket.

Having AHS has been good. Submitting claims is very easy. Cabot Mechanical was quick to respond to my claim for a heating issue. He fixed the problem and my heat worked for a couple of days then it didn't work again. Cabot came back and fixed it. Yesterday my heat wasn't working again.

My toilet was leaking water when I flush it. I had to all Home Shield early in the morning. I set up my account online 'cause calling can be very difficult since I could be waiting. Myers Comfort Specialists did a great job and provided exceptional customer service. They were very friendly, courteous and prompt. I could count on them that they're gonna do a good. There has been peace and satisfaction in my home since the repair. AHS is definitely worth the investment. You need to have it.

We've had Home Shield since we purchased this house. This was our first experience with home warranty. But the people who we bought the house from, they were like, "Look, we've had AHS this whole time, it's been great. We highly recommend you keep it." Because it is an old house. It's as old as my husband. And I know he's having problems, so this house probably will too.

AHS is fine so far. I've had one claim and it worked perfectly so I'm happy with it. The problem was with a spigot on the outside of the house and the shutoff valve in the basement wouldn't shut off the water. Jed Plumbing came out and installed a new shutoff valve. The technician was on time. He was very professional and he knew what he was doing. He looked at the shutoff valves in the basement and at the faucet on the outside. He had to order some parts then he came back two days later to fix it. After he installed it, I turned off the shutoff valve and opened the outside spigot, and there was no water coming out. The only thing was when I went to their website and filled out a claim form, the list of things I could choose from didn't describe the problem. The closest one I could find was a faucet but it wasn't really a problem with the faucet. It was a problem with the shutoff valve.

My son has been with Home Shield for years and he recommended them to me. I've had a very pleasant experience with them. It was very easy doing claims. The only thing is the people they have answering the phone are hard to understand. It's a language barrier. Being a retired teacher, I simply tell them to slow down. Once they do that, I don't have a problem understanding them.

My microwave had caught fire and there were several issues with my stove as well. AHS hooked me up with someone right away and the guy was great. He was very efficient and very quick. He explained what the issue was. He left, ordered the supplies, came back the other day and took care of the stove. We're still waiting for our check for the money for the microwave but the experience was pleasant and easy. AHS is a much better than the other company that I had. I haven't had a complaint as of yet.

I had a couple of problems. Hot water was not running out of the tub faucet in the bathroom. The hot water was streaming out really low and then no water was coming out. Also, the piece that's in the back of the faucet in the bathroom sink was not working properly and I couldn't keep water in the sink. Then, downstairs in the kitchen, I have a sprayer and water was coming out the wrong way. The guy from ROD Plumbing was really good and professional. He wore a mask and he was clean. With the tub, he said he thought there was something stuck in there. He took off the hot water handle and he had a little tough time but he got it to come out properly. He turned the water on pressure and what was stuck came out and he put the handle back together.

I love American Home Shield. I've had more contact with them in the last couple months than I probably ever had in the last few years. All the contractors that they send are professional. They're good at what they do and they come quick. Any homeowner that doesn’t have American Home Shield's coverage is crazy. They have saved our lives so many times. There were things that I didn’t even realize were covered till I happened to ask.

I did a claim online for the range hood of my stove. Calvary came out, immediately diagnosed the problem, and took the pictures. They let me know what the next steps would be and then followed up on their side. So it was great. The range hood is still not working because the part was old, but it was resolved today after we spoke this morning. They are ordering a new one. That process was completed online and we should have it here in a couple of weeks. I've used American Home Shield for about eight times and all of them have been good. The only issue was the timing on ordering parts. With the current situation around COVID and delays in shipping, it took longer. It was not their fault.

I was very pleased with the vendor who fixed my washing machine. The gentleman that came out from the get-go was able to troubleshoot my issue over the phone. He knew exactly what was wrong and he did wonderfully.

The furnace was making a lot of noise. McCormick came out and diagnosed that it was just a bad fan. They just had to find the fan for a really old furnace, and then they came back and put it in. It's working fine. It makes a little different noise, but it's definitely quieter. The technician was great, explained to me what was going on, and that I didn't have anything to worry about with the noise until they got it repaired. Their office staff was in contact with me when the part was on order. So, it was great. I only had to call American Home Shield once just to confirm because there was a little glitch. It looked like it was closed online at first and then it got reopened. It was just a technical thing.

I put in a claim for an air conditioner heating system. The guy who came out was very nice. My system could not be fixed and he came back and put a new one in. He came back again and cleaned up things. I've had AHS for 20 years and the service has been excellent.

Home Shield handles our claims right away. We do it online. And then, they write us back within 10 minutes of the service guy and it’s always the same one, depending on what we have. They're very efficient. And they always ask us for a feedback and all that good stuff. Also, I love our contractor. He is honest. He showed us the problem. He wanted us there while he fixed it, and he showed us how to not have those issues again. Like our refrigerator, he said, “You got to do this apparatus, the key, and not over iciness of…” He's the best. He's very personable, always clean, smiling, and the old-school customer service attitude. Home Shield is the best. It's a 20 on a 10. We're disabled, elderly vets. Elderly, disabled veteran seniors need to use them because you can trust them. I don’t trust anybody. I don’t even trust our DirecTV guy. But I trust these guys. They are very good to us.

Trying to get ahold of anybody seemed like impossible. I called one day and then it would just ring and ring and ring. It wouldn't go anywhere. The next time I called, I ended up getting ahold of them. I tried getting ahold of the company through them and it was difficult for me at that point in time. Closing on a house and not knowing anything about any of it, and then I go to open my dishwasher and it didn't work. American Home Shield's automated service should have a quick option that goes right to connect you to the person that they sent out for us. Because I'd call and I’d just run into a dead end, and then it'd hang up on me. Then I gotta do the whole thing for another 20 minutes and go a different option.

We had a pre-season check and the tech was friendly, very knowledgeable, and helpful. He explained different things for me. This is the second house I've owned. So, when I bought this house, it was a no-brainer and I just went with American Home Shield. I've had American Home Shield since 2010 and I've never had any issues with them. They're super easy to use even over the phone, on the computer, online. I like to have the convenience of it and how quickly I can get anything taken care of.

The pilot light on the water heater wouldn't stay lit. I called American Home Shield and it was after hours. The contractor ended up calling me early the first business day before I even had a chance to call them so that was good. The technicians were professional. They wore their masks and they waited for me to let them in. They explained everything while they were doing it which I appreciate. They went beyond what they were probably supposed to do.

American Home Shield couldn't find someone to come out to my house. Finally, they found someone and the guy who came out said the furnace was broken and there was no explanation as to what was broken. He said AHS was going to contact me. I waited two days but AHS never reached out to me. They took my $125. I asked for it back because the guy did not fix anything. The furnace, till this day, which is three weeks later, is still broken. After they sent out the KB people that most recently came out there, AHS wants me to sit there and pay $1,900 out of pocket for a furnace that's been installed in my house for five years that they installed that is now broken, and I'm not paying it. Their service sucks. I'm trying to get someone to cancel the other contract that I have with them, but they tell me there's nobody in their cancellation department for me to cancel my contract.

American Home Shield's responses are timely. They're reasonable with scheduling and the service people they send out are qualified and friendly. It's always a good experience and I have no complaints. We called for our dryer and after the tech's assessment, he had to order parts and then he came back and installed them. Our dryer is now working.

The contractors have had a lot of trouble figuring out what the problem is with my AC and they’ve come out a lot. From that standpoint, I'm happy. My AC has had multiple issues. Sometimes when one thing has been fixed, that shows another thing, but that doesn't show up until a day or two later. I'm not down on the contractors though. Most people would say, “Gosh, they haven't found that in eight times,” but they have been doing multiple things. I'm not happy that the issue hasn't been resolved yet, but hopefully, it will be soon. They've learned that they need to get an electrician involved, so I'm still waiting for that. I haven't heard back from American Home Shield to see if that person has been assigned to me or not.

Submitting a claim online to American Home Shield for my broken icemaker was easy. AAA Appliance master called shortly after I filed my claim. They said they would be there the next morning. At 7 o'clock in the morning, they were there. They had to replace a piece of equipment in my refrigerator. They ordered it, let me know when it was in, and installed it the day after it was received. So far, things have been good since then. I just purchased a 26-year-old condo that still has the original HVAC systems. My boyfriend who has had AHS for many years told me it would be worth my while because when my condo goes belly up, I'll need something. I've used the warranty several times and I've been very pleased with the service.

My AC vents had a hole and the unit was just blowing into the attic. Everything was great once the guy from ACS Absolute Comfort came. He patched up the hole. My experience with American Home Shield has been good so far.

The garage door's chain came off. Flash Garage Door had to repair that. The guys were very professional and I was very pleased with them. They knew what they were doing and it didn't take them too long. I thought that we were going to need a new opener but they were able to get things taken care of for us. I definitely recommend American Home Shield.

I found water running down my floor after I ran the dishwasher. So, I thought there was a problem with the dishwasher. But when the first guy came out, he said that it was the garbage disposal. Then, the second guy came, looked at it, and ordered the part. He came back a couple days later and installed it quickly, which didn't take 15 minutes. Everything is working great now. The tech was also friendly and professional. He came in, greeted us, and got about business. Then he said, “Thank you,” didn’t leave a mess, and he was gone. All in all, my experience with AHS was quick, easy, and as good as can be expected.

We've been with American Home Shield for a while and I promote them to all of my family, friends, and coworkers and quite a few of them have signed on. We also have rental properties and we have accounts for them as well. I love online the online process of filing claims. It's very convenient, I know what I'm doing, and I get a response fairly quickly as far as the assignment of a technician. When the dishwasher wasn't coming on, Appliance Services Unlimited came out and did an assessment. Their tech tried to fix it but it needed two parts. They got the parts in not more than a week later and he came out and fixed it.

We have an old furnace and a heat pump. It’ll use the heat pump to be able to heat until it gets down to a certain coldness. At that point, the auxiliary heat will kick in. It will burn the oil in the furnace and heat the house. We like it nice and cold so we set it at 62. It’d get real cold up in that time but we’d wake up and it’s like 55 degrees in the house. We would see that the thermostat would say auxiliary heat is on. But even if we adjusted it to try to be able to come on, it wouldn't do it. We'd turn it off and cycle it on. We couldn't get the furnace to engage so we put in the claim. The repair folks came out on the 3rd and wound up having in two pounds worth of freon. He thought that was what it needed to be able to energize the system with and to call if that didn't work.

An outlet behind my refrigerator and another outlet on that same wall were not working. I submitted the claim online to American Home Shield. It was a good website. It's easy to use. A to Z Electric was very prompt, very professional, and very friendly. Thanks to Nathaniel, the tech that came out, who was very helpful, very thorough, explained the situation, and got it quickly resolved. I could not have continued my day-to-day functions without the necessary repairs. It's an honor to do business with a company that consistently exceeds my expectations and makes the process seamless.

The tech that came out to repair a burner on my stovetop seemed very nice. He tried to order parts, and they were no longer available. He left to order the part, and then when he couldn't find the part, he called American Home Shield's office for them to try to find the part. Then I was informed that there are no parts to replace it or to fix it. So, they were going to give us part of the amount to replace it. So far, my experience has been really wonderful.

I submitted the claim with Home Shield for my dishwasher, and then I had to wait almost a week and a half before somebody came out. Others were pretty good on time, but this one took a while just because it’s COVID. Other than that, the tech came in very professionally and did really good work. Overall, the service was excellent.

The guy came and he said the big tension spring in our garage door wasn't covered. American Home Shield only covers the motor and the chain drives. So I went ahead and had them replace the spring because you can't open the thing if it's broken. The tech talked about what causes that and it was the rollers. We had the original rollers on both of our garage doors and he pointed out that the old rollers weren't working very well. It would slip out and cause a lot of tension on the spring as well as a lot of wear and tear on the motor. It made sense to me. So while he was there, I had him change the rollers out on both garage doors, but nothing was covered by American Home Shield. But the contract is pretty detailed. If you read the detail, it said it wasn't going to cover that. So we paid our $75 deductible for him to come here, and then we paid around $500 for the replacement of the spring and all the rollers on both garage doors.

The first time I had ever used American Home Shield, my stove and microwave went out at the same time. They replaced both of them. Then recently, my toilet was dripping from the second floor down to the kitchen. It was disgusting. I went on the web, paid my deductible, and they gave it to the plumbing department. A-1 Affordable Plumbing called me and set an appointment. The guy came in and had his mask on. The seal had broken around the toilet and something had rusted out. He just replaced the seal and the screws that hold it to the ground. He cleaned it up and left. American Home Shield is worth the investment.

Our dryer wasn't drying. We submitted a claim and AHS notified that the business would call and let me know when they would be out. A&M Valley Appliance Repair called and they were very professional. The dryer has been great since they've been out. AHS is great. My mother-in-law had it for years and she has been raving over it.

I had a good experience with Home Shield. Calling for service was easy. Also, the contractor was perfect. They came in, assessed the job to find out what the problem was, and they stayed on top of it until it got fixed. I had a service with a plumber to come out and I had the AC guy to come out before this. This is their second attempt to fix it, and they finally got it perfectly.

South Placer did one of those seasonal tune-ups that American Home Shield was advertising. The technician was very nice and friendly. I had some questions about replacing the filter and he was very open and receptive to my questions. He gave me the answers that I was looking for. So, it was a good experience. But yesterday, it was not.

At first, the problem started out with an issue with the stove and American Home Shield sent the tech out on the 18th of November. The tech changed the bake igniter and then two days later, I had a carbon monoxide leak with the stove. I had called 911 and the fire department came out. I had a high level of carbon monoxide leak all upstairs, my bedroom, my daughter’s room, and in my living room. So we had to wait outside for a while so that the fire department could at least get the carbon monoxide air down. So once they were able to get it down to a normal state, they allowed us to come back into the house. But he told us to turn on my fans and open up the windows for like an hour.

The technician who came out did a good job, and he was pretty nice. It was simple to submit that claim to American Home Shield. My experience was very good.

The sensor in the furnace was clogged up and that was kicking the furnace off. With AHS, I like the fact that I can do everything on the app. The techs came out right away. The guy had a trainee with him and they fixed the issue. He explained what the problem was and that I needed to monitor my furnace and do routine maintenance on it.

I submitted a request for a heating service and it went very well. I got a text, the tech called me, and I called him back. He scheduled the appointment, came on time and did the work. He did very well. He was professional and polite as well. Now, my heater is performing well. Generally, American Home Shield is responsive and they’re good. However, I experienced repairs that I felt should be covered, but they were not.

All the servicemen AHS has are fantastic. Kenneth Buggay Mechanical recently came out and they were very good. They didn't have a part so they went back, came back, and got the part done. The issue was fixed correctly. They did make me walk a bit which I would not have liked. I would have preferred them to just come into my room and tell me, “I’m leaving.” Every single time, they would yell from downstairs which is okay. It's better that way.

I had three issues. In my refrigerator, the freezer was kept freezing at the bottom. Then there was something about the top of the burner, and also the microwave. The first one that came out was nasty, condescending, rude, and disrespectful. He doesn't listen. He's a know-it-all. He fixed the refrigerator. He partly fixed the stove. Then he said there was nothing wrong with the microwave, that the microwave was supposed to sweat, even though I told him my microwave never sweated. He did nothing to the microwave. They have yet to do anything to my microwave because the first one claimed like that. I called back to make sure that the second person that came out was not him.

We had American Home Shield in the past at our previous residence and we had them for years. A majority of anything that we ever had problems with got addressed and got taken care of. There are some that took a little longer than normal but overall, claims typically got taken care of fairly quick. The service works but getting ahold of anybody that would be able to assist you in a timely manner is very difficult. I believe a majority of the people that I spoke with in the call centers don't work directly for AHS, so they don't know everything about them and how their policy works.

UPDATED 12/22/2020: Well I'm STILL waiting on a response from AHS to my facts regarding their response on my complaint (10 days) and still waiting for the part to be delivered to the technician for installation. Two months waiting for an oven to be fixed. NOT because of anything I can figure out other than it is an EXPENSIVE oven, and the part is more expensive that a regular oven. But, at $80, that is STILL not a very expensive part, so why did AHS refuse to let the technician order it, but instead decide to source it themselves? Technician was at my home first week in November, and AHS ordered the part on November 29!!! And promised it would be delivered on December 18. But, no part delivered. And I'm still without that oven!!

The flush of the toilet wasn’t working and we put the claim in to American Home Shield last week. Two plumbers came last Monday to check the problem. The second plumber brought a snake and he put it to clean the sewer line that goes from our house to the main line. According to him, that solved the problem but that was not the case because after three days, we started having the same problem. We tried other things to try to fix it on our own but then yesterday, the problem was the same as it was before, which was why we followed up with a second claim that continues to the one we put last week. The schedule offered to us by All-Out Plumbing to come to our house was this morning and we were not at home so we rescheduled for Wednesday. Whenever we had to put in a claim or called AHS, they've been very responsive. So, it’s been great. The only problem has been that the problem has not been solved, which is fine. We'll eventually solve it.

Last time, they used a subcontractor and one of them was a total dud, which I absolutely disliked. But besides that, everything has been a good experience thus far. I like American Home Shield. But they're a little expensive compared to what's in the market.

American Home Shield had a special so I called and had Express Comfort do the general maintenance to my home heating unit. The process of submitting a request is streamlined and very easy. I was pleased with the tech. I've been happy with the service that I've gotten over the years. So I would recommend American Home Shield.

If you touch the socket behind my stove, it would shock you. The techs explained to me how it could happen. It was a screw missing and they replaced it, and everything's fine. For certain things like heating and air, can we pick our own people to come out? The company AHS assigns could be overcharging you. It would be cheaper for me to call and get my own person.

Our dryer was taking forever to dry our clothes. The tech was supposed to contact me within 48 hours and they ended up setting an appointment. The gentleman came over, assessed the dryer, and told me that it was going to take some parts that they didn't have in stock. It was gonna take another couple of weeks to get them ordered. Once they got the parts in stock, they gave me a call and replaced the equipment that needed to be fixed. They got the dryer to work again. Things have been good since then.

I had one service request, and they came out and took care of that. I did the claim through my account on the website. It went good. It was easy to navigate through. Then I got the follow-up email that a technician had been assigned. The technician contacted me the same day. It went pretty good. I was impressed with the whole process.

My washing machine was cutting out. It would stop mid-cycle, so I couldn’t wash at all. Runyon came out to fix it and the guy knew exactly what he was doing. He had the code book with him and checked the codes. He had the part on the truck, replaced it, and was done in an hour. It was amazing. That one went very well, but I had another one that was for our refrigerator and that didn't go as well. It took forever to get the part. I was lucky that the fridge still worked a little bit, so I didn't lose everything.

We moved into a new home and on the day we moved in, our refrigerator died. I called American Home Shield and set up an appointment for two days later with Long Lane. The tech, Mario, came out and knew right away that it was not a revivable refrigerator. He was kind, polite, and exceptionally clean. He explained everything that he was doing and was very knowledgeable. He even gave us advice about different appliances that we had. When we were going to get a new refrigerator, he kind of made a recommendation of which ones he found were easier to service and had better reputation. He was very helpful. Long Lane was out on a Saturday and on Monday, we had an email from AHS saying that they would pay for us to get a new refrigerator. That was all handled very nicely, although we haven't received the check yet.

I've already encouraged others to get AHS. We have a yearly contract with them and if we have a claim, I just call for service and submit the deductible over the phone. The reps I talked to were very good and when I had a claim recently, things went very well. The service person came and identified the problem right away. And even though it was a challenge to correct the problem, he worked around it and got done in a timely fashion. So we were very pleased with it. He also had his mask on the whole time. Plus, he did plumbing, so a little water was on the floor and he cleaned that all up. Then, he asked if everything was okay before he left.

My refrigerator was leaking water, it’s not making ice and it's not cooling good. The guy who came looked in the back of it and it’s like it had some areas in it where the ice had frozen through the refrigerator. Then, he said nothing could be done about that. It was unrepairable. He said that they were gonna send the warranty company an update. American Home Shield supposedly is gonna reimburse so we can get another one, but I haven’t gotten a reimbursement yet.

After I make claims with American Home Shield, I usually call the technicians before waiting for them to call me. I seem to find that that's a bit faster because it takes about a day or two depending on their availability to get back. When I called All City, they picked up the phone and were able to locate the claim that I filed 30 minutes before and schedule a follow-up very quickly. So, I was very satisfied with the experience. I had my tenants there, and they seemed to be satisfied with the experience.

The guy came here about the time he said he would be. He was very nice and cooperative. I was glad we got him. He was thorough too. He checked out everything and mentioned one thing. Before the air conditioning season, something that kicks the fan motor off may need to be looked at but he said it wasn't urgent.

The last problem that I had, they sent a plumber out and the plumber that came out was awesome. He took the time to look and really make sure that it wasn't a plumbing issue. Then, it was transferred to the HVAC guy, who was incredible. He gave me some advice on what to do. Both were excellent service and were all under one claim. I only had to pay $100 once. This is the second house that I'm with AHS. The outsourcing of telephone customer service is a little weird. But other than that, it works. I like it.

High Priority was able to help me. It was just something that their tech said needed to be cleaned. The claims submission through American Home Shield is a pretty simple process. The home warranty works great for me, especially I'm a single parent.

I called American Home Shield and Prime Plumbing Service came out and fixed the sink. A little stopper needed to be reinstalled.

American Home Shield is a good company and it's worth it. I’ve only had one experience with them but it was good. The guy that came out did a good job and we didn't have any trouble. It was quick. And he came the next day. I was satisfied.

There was a water line leak on my refrigerator. The guy from Appliance Solutions was in and out in a half an hour. He wore a mask, took his shoes off, and did all the things he should do for COVID. He was helpful.

The refrigerator wasn't producing any ice. I went online and initiated a service call with AHS. It was not difficult at all. Even with the payment, they already had me on file so the $100 was just automatically taken out. I got a bill in the mail but when I called, they said it's been paid. Initially, the part for the freezer had burned out and the guy ordered the part. I received that in about a week which is what he said it would be. He came out two days later and was right there at a reasonable time. He went kind of beyond because I asked some other questions about the refrigerator and he was able to answer all those. One of the things that we noticed was that the freezer setting was higher than it should have been. He changed that immediately and showed me how to do it in the future. The whole thing took about 15 minutes to resolve. It went very smooth.

ADA Repair found out that there were two issues on our dishwasher. One was that the board was bad and due to the whole COVID thing, it took 10 days or so, to get the that part in, but that was not their fault. Once the board was in, the next day, the techs came and replaced it. The dishwasher is working fine now. AHS was also very nice and professional. They kept us appraised for the most part. I had to call them once to figure out when the board was coming in but after I called once, they gave me regular updates and called to schedule when the techs would come back.

One of my rooms was not getting proper air circulation. The company that American Home Shield sent out told me that it wasn't a duct issue. They said that there was never a ventilation system in there. So there was nothing that they could do. But they were very informative. They were pretty good. I feel confident that American Home Shield takes my work orders seriously. It's normally a 24-hour turnaround and they send out text messages of who the organization is coming to do the work order. So I'm happy with Home Shield.

Our daughter suggested getting the coverage. Last week A-US Air came to do an air conditioning check. My husband went online to notify Home Shield but we don't use it that often. If we have a problem, we usually just call. However, a couple of weeks went by before we found out much of anything. We thought it would be sooner than when we got the contractor. But other than that, he seemed good.

The pre-season check-up deal went well. When the techs first called me, they texted me to tell me that they would be out. But nobody ever showed on that first date. They were claiming that I never responded back. But I read the text messages that the woman sent me from the very first one to the ones that was going on while I was on the phone with the rep from American Home Shield.

The motor of the icemaker was broken and the tray that holds the ice had a crack. Submitting the request to American Home Shield went very well and it was quick. Someone came to check on it and they determined what needed to be replaced. I was told that I would get a call once the part comes, which I did. The part did not take long, but according to the company, because of COVID, there was some delay. But other than that, it came and they did the repair last week. The icemaker is now making ice and I don't have to buy ice from the grocery store. I've dealt with this same vendor that AHS used for the refrigerator and they’re good. They know what they're doing and can easily determine what the problem is. So, I've had good experience with them.

I was very pleased with American Home Shield and Discount Plumbing & Heating. AHS had the guy and he contacted me within a day or so. He took the time to show me how my furnace worked, teach me how to change my filter, evaluated all the registers, and made sure that I had enough airflow and return flow. He spent a lot of time coaching me and making sure I was prepared to take care of my new furnace. I used the internet to submit the claim and it was simple. American Home Shield is great and I will renew my contract with them.

H.A.R. Appliance Repair was working on my oven. The heating element had gone out on it. When submitting a claim, I’d rather do it over the phone than over the internet. The technician was very professional and very clean and he wore a mask. So far, everything is working fine. I’d tell my friends and family that they should try it.

Patriot Plumbing came out and fixed the washing machine nozzles. The quality of work they did that time was good. And the hotness of the water in my faucet, it was because the hot water heater was located in the laundry room closet. They said it was too far away. That's why it was taking so long for the water to heat up in my half bath sink.

The company called the very next day and sent someone out. He promptly came and he was nice. He came in and put on booties so he did not track anything on the floor. He diagnosed the problem, went back to his vehicle, got a tool and brought a trash bag in so that once he was done with the tool, he could put it in there and it would not do any dripping. It was a very good experience. Home Shield had my issue resolved in 24 hours. I was very happy.

AHS gives peace of mind knowing that it's there because I don't know how to fix things. That's the biggest reason we got it. If something big happened, it would maybe help cover it. The service is not great but not bad. I had an incident last month. There was a pipe break and I paid my $75 copayment but they charged another $200 to fix it. That was kind of weird that I had to pay more.

I went online and did a service request through americanhomeshield.com then paid my service fee. This was back on October 30th or 31st. My appointment was gonna be through Sears for November 10th between 1:00 to 5:00. I was okay with that. I kept getting texts saying, “We're gonna be there in like a week. We’re just texting to confirm. Please confirm with us that you still want the appointment.” That was from another week out and the day before. But on the day of the appointment, I didn't get texts.

Mr. Clean Drain Plumbing came and checked the leak in my mother's basement ceiling. They came back the second time on separate service order and replaced her garbage disposal. They were great overall. American Home Shield was relatively easy to use, so I really appreciated that.

This house is probably one of the nicer houses we've had. It has three different AC units and two of the three have had issues. Every contractor from AHS has been extremely nice and easy to deal with. One summer, the AC guy took a minute to get out there, but it was okay because it was not like our home only had one AC. So far, there's never been a situation where a tech didn't fix the issue and we've never had a repeat visit. I have American Home Shield mainly because I'm so busy working and I don't want to worry if something goes wrong. It's very easy to submit a claim and their techs have been very good. I keep trying to get my parents to get American Home Shield but they’re on a tighter budget than me. But I would definitely recommend them.

Austin Heating and Air fixed our air conditioning. The heater was not working. The service was good, and they fixed it right away. We pay the insurance every month. I found out that no heater was working. It was getting burned. It was like smoking in the vents, so I had to call American Home Shield. Everything is working good for now.

The Anthony Polisso Appliance Repair rep called and scheduled everything. He was very professional and very to the point. He got everything handled. They explained the situation about backlog of part orders due to the COVID situation. They recommended that we look into having Home Shield do the replacement route instead of the repair route so that's what we did. Home Shield is worth the money, especially moving into a new home and with something like losing a microwave right off the bat. We're still trying to move into the house. That's a big thing so it's good to get it replaced.

Our downstairs wasn't heating 100% and the contractor came out and checked out our furnace. During their checking, they found out that our filtration system wasn’t broken. It was a good service. The gentlemen looked through everything and made sure everything was working fine. I would recommend American Home Shield.

My last person was good. The times before that, American Home Shield wasn't good. I spoke to someone. They talked about privacy and the rep looked through my file. He sent the person down to another address that I have because I had three addresses with them. They take your money upfront so when it's something with a correction, you have to pay upfront again first for the service. It's escalated to a supervisor but the supervisor can't get back to you within a day. I get it but it's 72 hours which makes no sense.

AHS has not paid me for my washing machine claim. Also, every time I call them, I can't understand the reps. They said they were gonna reimburse me by sending me a check. I've emailed my customer number three times already and I get no response from it other than an email that said they needed more information. I cannot get them to understand that I have sent my receipt three times to get paid but I have not received anything. Other than that, everything's fine.

I had American Home Shield when I was in California and I was thankful I had it. I had a problem with my heater or my AC unit and for that service call, the contractor must have done about $300 worth of work. I had a good experience back then and I went to them again for this property. But the gotcha with home warranties is that, say, something happened to my heating and air conditioning and I didn't take advantage of the special that they offered for a yearly checkup, then I go to AHS and file a claim, they would not honor the claim.

It was a new house purchase so we wanted all the locks changed on the property. Sooner Lock & Key set it up and they came out. Very friendly guy and did a super job. Surprisingly, we had a very good experience, and I look forward to working with Home Shield in the future if anything happens. The reason I say surprisingly is because I'm in the real estate business in Texas and I've read some of the press reports in the past a long time ago about Home Shield. Now, I don't believe them.

I received a check from AHS and Jeremy from Mel's Appliance was awesome. He was trying to get the part but he couldn't. AHS said they were gonna replace the washer. When I didn't hear from them, I asked what was going on and he said AHS emailed me. I was trying to look for the email but I didn't find it so that was complicated. A person from American Shield transferred me over to the appliance people and I waited for an hour. It was ridiculous so I hung up. I tried to call somebody else but he hung up on me. But this girl from the Philippines was awesome. When I hung up with her, she gave me the number to call. Their guys on the website were great too.

My water had stopped working. It wasn't flowing out the refrigerator. I called in, we were able to do a video chat to see. The Home Shield rep was able to get the VIN number off the refrigerator. It went very well. And then, Greg came, looked at it and said he had to order a part. He ordered a part, fixed it and it's working. Greg's services and whoever he brought with him did a really good job. They were in and out. They wore masks and were very professional. I really liked that. Having Home Shield, I don't have to worry about who to call or find to get services done.

I bought a condo and decided to use a home warranty rather than to have the unit inspected. My Realtor recommended American Home Shield. I'm very pleased with it. When I noticed I had no hot water, I called American Home Shield. The claims process was very easy. I was told who would be calling me but they didn't say when. The two men that came out were efficient and professional. Chris said American Plumbing was wonderful. She followed up twice to make sure I still had hot water and was satisfied. Everything has been perfect.

I've had this service for many years and I've always had good luck with them. Sometimes, it could be challenging getting stuff done, but I've always gotten it done. But there should be an easier access to get through to somebody and get the job done quickly.

The guy showed me what the problem was. He showed me how to fix the problem so that in the future, I could do it myself. It was fantastic.

The water heater was leaking. The tech from Sun Plumbing and Heating came in and said that it definitely needed to be replaced. He put in the authorization for approval. He really turned it over very fast and mitigated the problem before the tank burst, which I was very thankful for. We got a new water heater in less than a week and a half.

We've been with AHS for 10 years and our experience has been really positive. We submitted a claim because we kept having problems with our furnace. The techs that came were great with communication. They did really well and they were here on time. They looked at it, assessed our problem and then ordered the part we needed.

Home Shield fixed my microwave and washing machine. That's why I have them, so I can call and get things repaired.

I tell anybody I know that’s buying a house they should get a home warranty and American Home Shield is the one I'd recommend. When I had a leaking faucet in my kitchen sink, it was very easy to do the claim on the website. It's very intuitive. I also love the plumbers that were sent out. They replaced the nut and the washer inside the faucet mechanism, and it was fixed. It was awesome. I put in a claim with them about a week ago and I requested the same plumbers that fixed my last issue to come out and help me with this latest issue because of how much I like them.

American Home Shield is good. I had a problem in my kitchen sink and a problem with my shower in my bathroom upstairs. Submitting the claim was okay, except they had listed that they would cover a certain amount. But to put in a new faucet and everything in the tub upstairs, they didn't cover half of what the cost was. The plumber said that Home Shield used to cover that stuff. Now, they don't. They said, “It used to be that they weren't scrutinized so much.” I had a claim a couple of years ago and that went well. I had a line to my refrigerator where it runs the line for the ice and water. They took care of that. But this one with the tub was $250. They had to go in and take out the wall and replace the entire shower fixture. I ended up paying $500. It was kind of off-putting because I kept thinking, “Why am I paying $800 a year and they only pay so little on that?"

It has been a great experience with AHS. My uncle recommended them and I'm really impressed with them and their online stuff. If I have to call, I like how they are receptive. They have good customer service. I don’t mind paying them because I know when I need them, they're gonna be there. When the electric would not come on, the company they sent did a great job. You could tell they wanted the business and they were doing what they could to make sure it happened within AHS' standards. They also gave me a number to call if something happened. The repair gave me heat during the cold. It was a necessity that had to be done and it helped tremendously. I also appreciated having a follow-up in case something was wrong, unlike the previous work we had done. They didn't even test it.

I filed a claim for a microwave that wouldn't turn on. The techs were out in two days and they were awesome. They had to order a part and it was a week later that they repaired it but that's ‘cause of Thanksgiving.

The contractors that another company sent out didn't appear professional to me and it made me look to other companies. I searched for prices and for different options that were available for the warranty plan. American Home Shield's price is more than what I was paying with the other competitor, but the services are good. You get what you pay for. Recently, I put in an order for my garbage disposal and the leak underneath my sink and the response was very quick. I was very impressed.

I have four policies with AHS which I previously had with First American. First American was a nightmare and their customer service is not quite acceptable. On the other hand, AHS is great. I'm very pleased with them. Up To Code Plumbing came out recently for a leaky shower. Everything they told me happened ahead of schedule. They told me I would be notified in 24 to 48 hours because I said it wasn't an emergency situation. I was notified probably within an hour. There was some lag time from when we called it into when they serviced the property. But that was on our end, not theirs. We were trying to get a time to schedule it that we could make sure somebody was at the house. My adult son was there and said the guy could not have been nicer and explained everything. They were professional and everything was smooth.

I've had American Home Shield for a long time and they’ve sent a lot of different people out here, and by far, Suncoast was the best they’ve ever sent out here. Submitting the claim was a cakewalk. It was super simple. Overall, they do a really good job. I've had pretty decent luck with them. I recommend them to everybody. I don't always get the best vendors in the world, but that can happen anywhere. But when I know that I've experienced great customer service with Suncoast, I wish I could request them the next time something happens.