American Home Shield Reviews

AHS sent out EJ's Appliance Repair to service our washing machine and there was a different man that came out the first time. He had to order a part then a different one came out the second time. He fixed the lid on the washing machine that had been broke for a while and while he was in there, he said that he also fixed the spring. He said it was just loose. They did great and I've had no problems with it. They weren't there a really long time but they explained everything that was wrong and everything they did. They're probably the best repairmen for the washer and dryer we've had out. Other than that, the payment with AHS is a fixed amount that I know I'm gonna pay and that's kinda great. It's also that much for a repairman in town to come out plus what the repair actually cost. So I don't feel like I'm wasting my money.

I have been with AHS for over 14 years (paying an average of $55 per month, which means I have paid them over $9000). Now that I actually have a major claim and need my water heater replaced they are giving me the runaround!! They sent a contractor to my home, charging me the usual $100 service fee which is fine) that was not equipped to replace the water heater. So instead of sending out a new contractor, which I found, is equipped and contracted through AHS and sent me a quote and invoice to complete the job, they want to give me a cash offer for my water heater which will not even cover half of the replacement cost. They are telling me since the diagnosis that the original contractor reported is correct, they are not authorized to send someone back out..REALLY!!!!

I called for service for American Home Shield for my Heat Pump. Right after I placed service call Heat Pump came on. I called immediately to cancel. When I checked my checking account a week later they took the 75.00 out of my checking account. Will not refund my 75.00. Buyer beware. Called and the customer service is in the Philippines. Nice real nice American Home Shield.

Last August our HVAC died. 2 days later, AHS repair came out. Looked at our options & chose to cash out. we never got our check! Multiple phone calls, lots of promises - nothing. If I could give zero stars, I would.

My wife called about our stove and a Sears repair team was sent out. However, there was some miscommunication since when they got there, it turned out that they didn’t service that type of a stove. It was a high-end stove so they referred us to J&R who handles that. J&R came out and saw the parts that were required. Some of the burners weren’t turning on, there is an issue with the igniters, and they had to replace a bunch of parts. The tech went back, got the approval or the parts, and then came back about a week or two later and then did the repair. He did a wonderful job and was very quick. Everything has been terrific since they’ve been out. When we moved in our house, we didn’t know the state of everything so we chose to get American Home Shield home warranty. We’ve been so satisfied that we will probably renew it again.

The AC claim was okay. The tech was pleasant. He knew what he was doing and did a good job. The other claim was for the garage door. It won’t go up anymore. Another guy came and only spent 5 to 10 minutes. He asked what the problem was and I told him my garage isn’t working. He looked at it and asked me if the motor is working. I said it is ‘cause if you turn it on, you will hear the sound that it’s moving. He saw that and told me the problem is the spring. He also told me the spring is not in my policy so I have to pay for it. He told me if I want it done, it will cost me $450. I thought everything will be covered. I never thought it will be that costly. I can just go to Home Depot and change it myself. I had paid AHS membership about $70 a month. I called to request for somebody to come and I paid $100. Now, just for the garage door and only for the spring, the tech will not be able to do it because the motor is the only one covered. I was so frustrated and I’m thinking of cancelling my subscription.

American Home Shield sent Total Air Care. The AC wasn’t getting cold. So, I had a technician come out. I was also low on Freon. So he added Freon, too.

Our dryer quit drying. I submitted the claim with Home Shield online and I found the website easy to use. We do it that way for the the last two, three years. Home Shield always tells us that within 24 hours that they would give me a call and schedule the service time. The contractor, Hinco, was very knowledgeable. The tech called me around 10 o'clock that Monday morning to schedule. Came out the same day within just a few hours. Diagnosed the problem, did the repair, explained what he found. It was a pretty smooth process. He did a really good job.

I love American Home Shield. I submitted a claim regarding the heating and air system over the phone and the representatives were good. The contractor was there in two hours and he was very good. The heating is doing wonderfully now.

One of my co-workers recommended American Home Shield and this is our first year with them. We had two different plumbers come in for two different instances. One did the faucet and the one who did the garbage disposal was good. The plumber from AZ Remodeling & Plumbing came and then we had a issue with the garbage disposal again. They sent somebody else immediately and fixed that so I was very happy with them as well as with the tech who came the second time. They were professional, knowledgeable, very clean and quick.

Budget AC, Heating and Plumbing is about 90% good. We have one guy come out who had a poor attitude once. Beside that, it was fine. We called them for the AC and the water heater a couple of times, and they ended up coming out for a plumbing issue as well. The quality of their work has been fine. It's $75-fee to get someone out and sometimes just screw a bolt on, so maybe I should be a little bit more handy but I don't mess with water and electric.

I had some sockets that were not working and Elite Electric Solutions was able to replace them and get them up fairly quickly. I don't have any difficulty with submitting the claims online. The contractors are courteous and I haven't had any issue with any of them to date. They give give you 30 minutes to get to where you needed to be, because a lot of times, I’m at work and have to meet them, so that is always more convenient.

The guy came in and fixed up the drywall. It took him around a month's time. So far, the AHS response was pretty fast and the service was good.

My heater would tick on and blow for about a minute and turn back off. It did it kinda both for the AC and the heaters. I called American Home Shield and told them that I didn't know how to actually report the matter because it looked like my heating is gas and AC is electric. They looked like two separate entities. The rep helped me figure out how we were gonna do that. She was gonna file it under the heater because that was where the problem started and if it ended up being the AC, she clarified for me that it wouldn’t be a duplicate charge. They would just resend somebody else out there if needed. I was pleased with that. The contractors with American Home Shield have all been pretty professional. For my heater claim, they assigned me to the Royal Flush Company. A guy came out and I briefly explained the same thing to him. He went and did his testing. He ended up fixing both of them so I was happy. Everything has been fine for me.

The heat was coming on too much even though I didn't want it to come on so much at night. I took a space heater and put it in there near the thermostat, so it drove the thermostat way up. When it got cold again and I've decided to have the heat come on, I couldn't get it to come on. But what happened was I didn't bring it up enough degrees to get it to come on. So, it was a waste of $600 I spent. If I just turned it up a few more degrees, it would have popped on because American Home Shield sent out Harold's AC Repair in here and did that, and problem solved.

Douglas Mechanical came out to check one of my AC units. I submitted the claim online and it took about two days for the contractor to come out because my schedule was hectic. The tech was good and very thorough, but I was trying to figure out whether I should replace the full system or not. They were a little too expensive, so I decided to go with someone else. I also had a refrigerator leak and they only covered $10 a pound. They were trying to charge $100 a pound and I needed to put 10 pounds in my unit. So I would have been out $1,000. I thought American Home Shield covered more when it comes to refrigerators.

American Home Shield's service has been efficient. So far, they’ve been reliable when we’ve had issues. They’ve all been addressed promptly. I do everything online because it’s simple. And the contractors that they've sent out have been good.

AHS's policy is a great coverage insurance. I've had them for maybe a year or so now and it's a good company to have with my house. I can afford to pay a technician to come out if something breaks down. I don't have to pay out a whole lot more when something needs to be repaired.

I've been with them for two years now and they put you on hold way too long. I live in a rural area and it takes too long for them to find someone to come up here. They’re also too expensive. There’s not a lot of other competition, so they have the market cornered. But the contractors have been good.

I was once with another company, but my dad is with American Home Shield, and he convinced me to go with AHS. So far, the experience has been good. They were prompt. I had an issue with my heating unit. They sent someone out and they took care of it real quick. The contractor was very nice, very informative and took his time. And it was just one time. He didn't have to come out over and over again, which was good because I work. He came out and took care of the problem.

We had a leak in our garbage disposal one time and I submitted a claim online to American Home Shield. Using their site was too difficult and it wanted things that I couldn't provide. Hers & His Plumbing came to do service. They replaced the garbage disposal and things have been fine since then. AHS wanted to know what caused the leak and told me it was gonna be four to six weeks before I get my reimbursement. Four to six weeks is a ridiculous amount of time to cut a check. I complained about that and I got my money two days later.

My washing machine went out. I called American Home Shield and told them that I thought my washing machine needed repairs, and because it was not functioning, the tub wasn’t spinning. They set up an appointment, had Sears contact me to come out and look at the machine. Sears came out, looked at the machine, and then they said that it was not repairable. I called the contact person at American Home Shield and then American Home Shield contacted me and said that because the machine wasn’t repairable that they would replace the machine. They sent me an email and they recommended a machine, but they said I had a choice of choosing which one I wanted. I went with the machine that they were recommending.

The power on our refrigerator just went out. I thought it was the plug but as soon as the plug was on, it wasn't getting cold at all. The lights would come on so I was assuming they were working, but every day it was getting warmer in there. So, it was time to call American Home Shield. The technician who came out was a young cool guy. He diagnosed it and figured out what the problem was. He then came back a couple of days later to put a part in.

My experience with American Home Shield has been fantastic. Their website is extremely friendly. I did my claim for the garage door online, and then I was told that I will be contacted within the next 24 hours. The contractors that came out were very professional, and they replaced the motor. It was super loud at first but now you can hardly hear the door open.

The refrigerator was making a buzzing noise and we didn’t know what it was. We called AHS and Optimum Appliance came out. The technician was professional. He pulled the refrigerator out from the wall and took it apart. There was ice built up around the fan. He replaced the sensor and it's working good now. We filed another claim as well with regards to some of these electric wall heaters in our house. They have little fans and a couple of them seem like they don’t work very well. A different guy came out, looked at it and took down the paperwork. He said he’d be back in touch. This was two weeks ago. Overall, AHS has been very responsive. We had a couple little issues, but they sent people right out. It's a pretty good deal. I also paid a little extra for some extra coverage. It's nice to get a customer service to call and say, "Hey, you can extend your service for only 70 bucks more."

I love AHS' contractor, Aquatech. I have used them before and they do really good work. I like their follow-up. The lady there, Sharon, calls often and lets us know what they found and what the next steps are. However, on our most recent claim, they could not figure out what was going on with our spa. They said we should probably call a water leak company.

I had issues with two toilets, and the other toilet is fine. The tech was very thorough. The claim was resolved for a day, but the water is coming back from the base again. The tech told me that if that happened, that means that it was backed up again. He did his job, but there might be something more than just snaking out the both areas. So I have my son using the other bathroom. This claim worked well. It’s just not resolved unfortunately. The very first time that I had to use AHS, the garbage disposal was backed up. I had the gentleman out at the house for that, and he told me to put something down in the sink to keep it from clogging up. I didn’t think that was cool, and that wasn’t a very pleasant experience.

One of the ceiling fans wasn't working. There was no electricity. I called the number on the email and the lady scheduled the appointment. It was simple. Everything was smooth. The electrician came and fixed it. It was a simple fix.

I had a garbage disposal that was leaking in the back. I submitted the claim for it online and the website of American Home Shield was very user-friendly. I was sent a text message who would be calling me and what day he would call. SWAT Plumbing came out, and it went quick and easy. They changed out the garbage disposal, and now it is functioning well. I've been with them for 10 years and they are a good company to work with.

ACI Northwest came out for our HTG. We like the repair people very much. In fact, we’ve hung on to their card just in case we need other things done. The tech took some extra time and went back and forth to his shop picking up parts for us. I’m sure he saved quite a bit of money on the repair, so the claim went well. I wish they included roof. But everything else is okay. I didn’t wanna come out with somebody else the next time around because I imagined this is gonna be an ongoing problem with it. The unit is 25 years old, and so we might see him maybe once a year, so it better be somebody that’s good and I like. We’ve been here in our house for about a year and a half and we’ve had AHS that whole time. I renewed it recently for a year. We liked the repair people AHS had sent out.

Recently, we had a heating claim filed to AHS. The contractor that they sent fixed it the first time and then he had to come back and fix it a second time because the motor was down. He was very patient, very knowledgeable, and they did a really good job. And they were very much on time, and it was a nice experience. However, AHS is too expensive. I'm thinking of not doing it again.

Everything went well with my recent claim with AHS. All Hours Emergency Plumber came out, did their work and we were completely satisfied. They were professional, on time, very friendly, helpful, insightful and knowledgeable about the work that they were doing. It was a very pleasant experience. We enjoyed it.

We weren't getting heat, just the air conditioning and then, the unit outside was freezing up. I called American Home Shield and told them what the problem was. They sent Perry out, and they had to replace two parts. Also, they charged me for the Freon because they had to put new Freon in the AC. That didn’t seem to solve the issue so, AHS sent them out again. They found some other stuff wrong with it but that didn't seem to solve the problem. So, I called American Home Shield, who said that they would send them back and noted that I wouldn't have to pay the $125 because it was a recall. It’s the third time that the contractor, Perry Mechanical, has been here. I was a little unhappy with them but there were two guys that came out today and so far, it’s working.

I’m very pleased with AHS. We’ve only had to call them once, but it was prompt and professional. The technician was very good everything was very efficient.

My unit was blowing out cool air, and I called American Home Shield so they can send somebody out to see what’s going on. They told me someone will be calling me within the next 24 to 48 hours, and they did. They scheduled an appointment, and they came out and checked the unit. I wasn’t pressured but they offered me something so I won’t have the problem anymore. Right now, I can’t afford to do what they offered. But they said in the near future to kinda consider redoing my unit into an energy-efficient unit. I’m taking it into consideration. The tech gave me options to do a payment plan. Budget Heating is really good. I called them last year about my AC unit. My filter needed to be switched out as well. So, their guy did all of that for me and told me to think about getting the energy-efficient unit, so I won’t have those problems anymore. My overall experience was really good.

My clothes dryer was malfunctioning. It was making some screeching noises and it smelled awful. I submitted the claim online and American Home Shield's website was very easy to use. They contacted me very quickly after I submitted it, and then we scheduled a time when they would come in. 4A Appliance Repair came out within a few days and they tried originally lubricating the parts, but that didn't fix the problem.

Some of the people sent to us have been very good while some have not been so good. A couple of contractors that AHS contract with come out and do band-aid work on whatever they have to do just enough to patch to where, after 30 days, we would be back at square one again. We had that before with the air conditioning when we got A-US Air. That company is not good at all and they really need to get rid of them. They've come out to our rental properties so many times and even at my own home. When we called American Home Shield again and requested that they send us someone different, the person that came said, "They didn't fix your problem. Your problem is still here." Plus there are some other damage that have been done. So, we would always request, "No. Please do not send A-US Air."

We had a shower that was leaking around the handle. In another bath upstairs, we also had a shower that was very slow spray it almost had no water pressure coming out of it. And then the second phase was we had some slow flushing going on with our toilets. I went online and put in the claim. The website is fairly user-friendly. Once you used it a couple of times, you get used to how you need to maneuver around. By the next day, I received a text and/or an email from Home Shield. And then I got a text from the contractor saying they would be out. They came out on the second or third day after the claim was put in, but they were out quick.

Water was running through the toilet all the time. I called American Home Shield and filed a claim. They gave me a date, and they said the service guy was gonna call and tell me the time range when he was gonna be here. He was early. I was very happy with Hers and His Plumbing. They were very good and efficient, and I couldn’t ask for anything better. Since they were here, everything has been good as new.

We've been with AHS for almost a year now and we've used it three times and it's been really easy every time. With our most recent claim, the contractor was on time. Before he left, he made sure that none of the faucets were dripping that he came to fix. And one of the things he showed us was how to fix the issue if we had it in other areas. Like if there was some dripping where we just needed to put some caulking, and he let us know how to do that stuff and where to get the stuff for it.

I have an AC problem and paid 4x for freon. It doesn’t make sense for me because the people American Home Shield uses try to do something different. I have my other house and have 10 years almost with freon. I've had American Home Shield for almost 3 years and this is the first time this happened. The contractor said they have a better warranty, they charge $34, I don’t have to pay for freon and they do maintenance, but I told them I'm good. I have two properties that I'm gonna do also with American Home Shield, but I told the rep the price is too much. I was paying $49.99. Now, I pay $53. The price goes up and I don't know why. The rep said it goes up every year. Plus the deductible is $100 so it's not cheap. The people also don’t have good experience. I told them each time that the AC is fixed but in a couple of months it's gonna be bad.

I recently requested for service because my water heater stopped producing hot water. I contacted service department one 2/1/2020 to request for AHS to get in touch with a contractor to come see what the problem was and paid my 75$ fee. However, after requesting from 4 different contractors none of them serviced my area and at least an hour away from where I was located. Apparently because the contractor was unable to service my area the service claim was cancelled and it wasn't until the next day I had called back to the service department I found this out. I was not notified that I had to start a new claim because it was cancelled by the contractor (if my claim was with AHS I don't understand how a contractor can just cancel the service claim).

My hot water heater was not staying hot. I wasn’t getting very much hot water out of it or it ran out. I filed a claim online and the website has greatly improved from the last time I used it. I’ve never had a problem using it, but this time, I had options of who the service provider was, which I’ve never had before. They would assign someone that we would get but this time, they assigned someone but they gave me two other options. I've had problems with the previous provider and so I selected Byrd. I had not used their company before, but there were very good reviews so that’s what made me go with that company.

High Priority Plumbing came out for our water heater after two days that I submitted the claim. I had two people from High Priority and both of them were great. They fixed it at first and then they had to replace it. Everything is fine now. I love American Home Shield. This is the second time I had them on two different homes. I have not been let down once, so they keep it that way.

Sometimes, our heater would be going just fine and then it would not kick on. We have a gas furnace. So, we would notice it was cold and we would go and look at the thermostat and it will be like in the 60s in here. There would be a thing flashing, it will say stage two. And it would be flashing like it couldn't come on. We'd turn it off and when we turn it back on, it would eventually come back on. Or my husband would go up and look at it, maybe open up the furnace cover, and sometimes closing the cover back would make it come back on. It was two or three days and it still hadn’t come back on, so that was when we went ahead and called Home Shield. A guy from Amp Mechanical came and inspected the furnace system. He went through everything and he couldn't really find anything. He said there looked like there was a little bit of maybe dust and he said he cleaned that out really well but couldn't find anything else. So, everything was fine.

We had a dishwasher issue one time and the guy who came out for AHS from Dad's Appliance did a great job. He was very courteous. We also had a door lock issue and AHS' contractor came and fixed that as well. With our last claim though, we were having trouble with our fluorescent lights in our basement. We submitted a claim to AHS and the gal who set up the appointment had a thick accent. I was pretty sure that she was from a call center. She said my claim might not be covered but I said that was fine and that I would pay anyway.

I submitted a claim with my furnace not working properly a couple of weeks ago. I got a response very quickly and it has all been very professional. And I was happy with the people that American Home Shield sent out. The contractor contacted me within a couple of hours and were very good with scheduling. Their guy was able to fix it on the first time that they came out, and then we decided talking about it because of the age of the home and the furnace. It was probably a good idea to replace it. And at that time, American Home Shield had a promotion going for upgrading HVAC for half price. That was a big motivating factor because I already had issues with it. I figured it was probably only a matter of time before it was gonna have to be replaced. And so, they replaced my entire HVAC system. They left a little bit of a mess when they did the HVAC, but nothing major.

The thermostat was not working right. I called American Home Shield and they took care of everything for me. I was told that in 24 to 48 hours, the contractor would contact me, and they did. Super Air came out and everything was satisfactory. One thing that bothered me was they took out the thermostat and the one they put in was a different size. And for some reason, there were two fasteners in the wall and they told me I had to pay them.

Sigmond Plumbing came out for a plumbing claim and they came the right time. They didn’t dillydally it and they were good and fast. They explained the issue to my husband and then fixed it well. We’re about to renew our warranty now.

I had a leak in the bathroom and on the shower head. When you close the two double sink faucets in the bathroom, their handle moves, so it is not sturdy. And now, it is starting to leak. When Eagle Plumbing & Heating came the first time, I mentioned this to the plumber and he said that he was able to fix the shower head, which was perfect, but unfortunately American Home Shield would not allow him to fix the two faucets because they were not leaking -- but they are now. It was an issue that was starting already. It worked fine but the faucet was starting to get tough to open and close.

The claim process was pretty easy. Also, Quick Comfort Heating & Air Conditioning did a good job and fixed what we needed. It had something to do with the sensor there where they needed to just clean it.

We had an issue in one of our houses, where in the washer, water was coming out. A technician came. He changed the part with one of the dials, and it looked like it was okay. But then as we started using it, another leak started coming out. The very first one was huge, we had to sweep the garage, but this other one was a lot smaller and we caught it in time. We called again the Sears men, and they came out. They worked on it. They checked it out, took out the broken part and replaced it. The second gentleman opened up the machine and took the parts out and did all kind of stuff. That seemed to resolve the issue.

The plumber, Patrick, came out and he was very thorough. The toilet was clogged and Patrick made sure that there were no clogged lines. If we needed a new toilet, he called in to get a good price for us but we didn’t end up needing one. The job that was being done by them on their end was gonna end up possibly costing us 200 and something dollars but it ended up costing only 60. It was wonderful. They did a really good job for the work that they did. And we haven’t had any problems since then. If we'd have any more problems with plumbing around here, I would love to only use their service and that particular plumber because he was courteous. He made sure not to track in any mud or anything in our house. He brought booties and was prepared.

I had a plumbing leak near our hot water heater so I submitted a claim online and they called for a follow-up. It went really smooth and they got it repaired. We’re very happy with it. We’ve had AHS for about two years. We kept renewing because of the security of knowing that the home is with a warranty.

We have about four houses, my mom, myself, and my sister. I had let mine lapse last year, so I had to wait and renew my AHS in January and it just came effective February. Before it became effective, I had this noise in my air conditioner like it was clicking. I didn't have American Home Shield, so I paid a company 100 bucks to come out and tell me it was a piece that goes in there that the electricity goes out, and it disperses the electricity to the air conditioner and it was shorting out.

My washing machine would not spin, so I called AHS and they sent someone out. The guy who came out was very good. He fixed it in about 15 minutes, and then he showed me the part that he replaced. The washing machine is still working at the moment.

I’m really satisfied with American Home Shield. I looked at other service providers, and American Home Shield has a really good reputation, and I’m happy with it. I’ve actually recommended it to a family member and a couple of friends. I love the fact that I can go online and make the claim, and they tell me who the contractor is, what to expect, and make sure I don’t pay that person. And it’s a seamless process.

The microwave didn't turn on. I checked the wires and the light was okay. The guy told me one of the fuses was burned. He changed the fuses and now, it works. The contractors were on time and they explained to us what was going on with the microwave. I like AHS' service. I've been with them for two years and a half and I recommend them to my boss, for the secretary and a lot of people.

It's a good insurance policy. It's a good idea in case an appliance goes out. When we submitted a claim, the technician showed up and identified the problem rather quickly. They fixed it pretty quickly. He was a very nice man. It went very smoothly.

We had an issue with a hot water heater and a stopped-up sink. It wasn’t working and it was old. It had rusted and it was leaking, so it had to be replaced. I called AHS, and I told them what was wrong, and they sent All American out here. And the bottom of where the hot water heater was, it had leaked down to the floor, and so the floor had to be replaced in that area. However, the wiring wasn’t covered under the warranty, so I had to pay for it myself. I had a problem having the money out to pay for the installation, and the contractors gave me time to get my money together, and then they came out here and they fixed it. Everything is performing well now. When I needed something done, AHS did it and they did it expediently.

I had a lot of trouble replacing my dishwasher which was totally worn out, broken, unrepairable and ugly. It took quite a few weeks to get that done. It was back and forth and back and forth like they didn't want to replace it. They wanted to repair it. I also had to replace a garbage disposal. It was rusty and it jammed up the part where we could get it to release. Some of the internal parts also broke. The repairman tried to loosen it, but couldn't, so we just replaced it. He was here for about 45 minutes. Bang, bang, bang and he had it done. He was a very young guy and knew what he was doing. The same guy fixed the broken on/off switch on my washer. It took about five minutes to fix it.

I had three locks that I wanted replaced on my home after I bought it. I never got a chance to get around and swap out those locks. I filed a claim online on a Monday and the tech ended up showing up on a Wednesday. The tech was ready the next day but I wasn't. I needed an extra day. Then the tech came in and did it in about 45 minutes. They were great and I'm really appreciative of his work.

When I closed on the house a year ago, the home warranty service that was in the closing was incorrect. So, I went almost a year thinking that I had no coverage with American Home Shield and I actually requested a different company. I realized about a month ago that I actually did have service with AHS once I got the renewal information. AHS saved a lot of money on me because I did the locksmith thing, the plumbing thing, all kinds of things out of my pocket that I shouldn’t have had to pay for.

I had called on a Wednesday morning and when they said, “Well, they have 24 hours,” I thought that would be 24 hours, not 24 hours of work time. When they hadn’t called by Friday morning, I called and talked to somebody and then another one. That was Reliable Mechanical Services and they just had a little glitch that time so they couldn’t get out here. So, they called, came out, and diagnosed the problem.

I had a problem with my heater and the blower fan. The tech had to come out a couple of times because everything he fixed, we thought it was something else. But the guy was nice and he seemed to be knowledgeable. It’s been good service. He was trying to go with the lowest hanging fruit and work his way up. He’s gonna come back by today. Submitting the claim online was straightforward, but it always pops up and says the job is done. But the job isn’t finished yet. But other than that, so far, so good.

For the five years I've been with American Home Shield, usually, the problem is repaired, and I'm not left not knowing. I have these three big spots in my dining area that I thought were water spots. They just appeared and they were as dry as the rest of the ceiling in the house. It was so odd. I called American Home Shield to send someone out to look at the ceiling and see whether or not there was something leaking.

My furnace was not coming on so I called AHS and got into an automated system. Later on someone called back and said Douglas would be the contractor. He came right on out. He isolated the problem, located it and fixed it in no time at all. Douglas was one of the few contractors that I was very happy with that came out here. I haven't had not one single problem with that particular furnace again so far. I've been with AHS for a long time, and I've had two different contracts with them. They are good at covering things up to a certain point. I've had a couple of claims where they didn't cover what I wanted them to cover. However, they did settle with me on those particular claims. I would recommend them.

American Home Shield's contractors were awesome, and I'm happy because I have hot water again. However, it sucks that when you use their website to do a claim, it gives you some choices about what's wrong, but it doesn't allow you to type in any description at all. It says like, "Hot water heater, no hot water," which was not accurate. It had some hot water, just not enough. So, if it has given me even a tweet's worth of characters to describe the issue, then I would be a lot happier.

American Home Shield was recommended to me by my neighbor and we’ve recommended them to a few other neighbors too. We've been with them for five years and I do my claims online. It’s pretty self-explanatory. I’ve had a couple of things fixed. My dryer took a longer time to fix as it took them a while to get the parts. This was two years ago and I still seem to have a lot of issues with the unit. That aside, everything else was okay. When I had an issue with my heater, they assigned Able Heating and AC Appliance to my claim. They came out and they did a good job. They were timely and very professional.

I was smelling gas from my heater before. I called in a claim to American Home Shield and they sent Greenway Home who was good with our stove before. This time they had to do three visits with three different guys to get it right. There may have been three different bad places on my unit. The third tech from Greenway Home came on a Sunday night. It was cold that day but he made it. I was so glad 'cause that Monday was gonna be freezing. He worked on my unit and picked the right spot where the gas leak was. So far, I'm smelling no gas.

I was having a problem with the heating. The thermostat kept saying, “Malfunction. Call a technician,” and the heating wasn’t working. I submitted a claim for it online. Usually, I can get through the website pretty well, so it’s not a problem. It tells you that they’ll contact you in less than 48 hours, and they usually do. Home Service Experts came out and they’re still working on it. The technician that they sent was knowledgeable and he seemed to know what he was doing. He took care of the problem, at least, because both of the systems went out. He fixed them, but then the one upstairs went out again. So, I’m waiting for them to come. He said he was gonna contact American Home Shield himself and let them know and then he was gonna call me back. I will definitely recommend American Home Shield. I've been with them for about 15 years and when I need something, they usually come through.

I need to be in budget. I’m on a fixed income, and I can’t have anything unexpected. So, I keep my AHS warranty as an insurance policy. I've been with AHS for at least 11 years now and it’s always worked to my satisfaction. The contractors have been very friendly and helpful, as well.

We needed two new springs. I assumed that was a part of the garage door opener. So, I ended up having to pay double. I had to pay my insurance to have somebody dispatched, and then we had to pay Smokey’s Garage flat out. I should have just called Smokey’s Garage first because nothing was covered under our insurance. I was frustrated because that wasn’t made very clear. But that was a life lesson for me. The other situations I've had with American Home Shield have been good. I was just very disappointed with this experience. Otherwise, we’ve been very happy customers.

We made a deal when we purchased the home, where they paid for part of the home warranty and we paid for part of it too. Our realtor recommended American Home Shield, so we went with them. I submitted the claim over the phone and it was easy. I talked to a lady who told me that somebody would be coming out. I then paid with a credit card to her. Anderson’s Appliance Repair was professional and very courteous. The guy who came was very nice and he took care of the problem.

I submit claims over the phone and find Home Shield's customer service to be good. When our water kept getting very cold and wasn't getting hot, Waldorf Plumbing came out, looked at it and said that the heating element was burned out. The tech took it out and showed it to me, and it was old, rusted and ruined. They just put in a new element for us to make the water hot again. It's now working perfectly. Also, we had someone come out to look at our refrigerator and they were good. They replaced the element in our refrigerator because the freezer part of the refrigerator kept getting warm. The freezer is working out on the refrigerator.

When I called in, I heard from the contractor within 40 minutes then 20 minutes later on the same day, they were here for my heating. Within an hour and a half, they were all done from the time that I placed the call. That was very quick. They were good too. The first time I called in for something though, nobody called me for a week and a half. My daughter called her son who is in air conditioning and I had to pay him instead. The second time I called in, I went two weeks waiting for a call. They never called me. When I called AHS again, they gave me a plumber guy’s name and he knew it right here.

We submitted a claim to AHS because the dishwasher was leaking. The contractor said a spring needed to be replaced and they ended up replacing the whole dishwasher. Overall, it was a good experience. I'm satisfied with my experience with AHS.

We had no hot water, so we checked the water heater. We tried to light the pilot over several times, but it wouldn’t light. So, I submitted the claim on the internet on behalf Eupheme and Svetlina. Their website was easy to navigate through. It was five minutes worth of work and it was done. Then, I had a phone call within an hour saying, "We're gonna come out and check it out." Keyliam, the contractor, deemed that the water heater was leaking so badly that the pilot couldn’t even stay up. It was all wet on the bottom, so it needed to be replaced. They’ve charged me $800 some for some things that were not covered like new piping and new tubing. American Home Shield, nevertheless, provided the water heater through the contractor. Since they have been out, the water flows better. It is a little different but it is great. We have hot water and we can take a shower now. Overall, this warranty company is excellent.

Fidelity Appliances was courteous and they did everything wonderfully. Nothing else was wrong except having to wait too long. We were 2 weeks or maybe more without the washing machine. It took a long time to get the part and I had to go to the laundromat and put our things in with the homeless. I don't wanna be against homeless people, but I really would prefer using my own washer and dryer. Other than that, the washer is working perfectly now.

First, I used AHS three times since I bought the policy two years ago. My first two events came at the same time soon after getting coverage. Range hood lights would not work and fan made noise and my ice maker went out. Ice maker was fixed the day after the technician came out for the range hood and that went very smoothly. But the range hood guy showed up and immediately tracked mud across my living room floor (which I took pics of) and had a very grumpy personality from the minute he walked in. He took the cover of the range hood off while I stood there. He was on a step ladder and I was on the floor. I could see a metal box with wires coming out but I could not see any of the interior from where I stood.

I've been with AHS since 2017 and everything is good. When I call for service, in a few minutes, I hear from the contact person that they arrange themself. It's very efficient. I like it. Recently, M&Holmes Plumbing came. They diagnosed the control panel and there was nothing wrong. They were even one hour early to the appointment time. They were good.

For around two years that I've been with them, I used their service once. I just put the claim and everything was pretty fast. Appliance Tech came and they did what they had to do. They explained to me what they were doing and what was going on. They came the first time and looked at the parts that needed to be ordered. And they told me that they were gonna order the parts and then come back to put it on. That was what they did, and it was amazing. I loved it.

We had a drainage problem one time and the water wasn't going in. Our toilets were broken as well. I submitted a claim to AHS and they sent a plumber to my house. A day after he left, I started having a leak in my ceiling underneath my toilet. When I called AHS and explained my situation, AHS said that because the leak was coming from the vent, they would send the AC guy first to check that the leak is not an AC problem. I told them that the AC is turned off and that we might need to call a plumber first. The rep told me not to worry as the AC guy would tell them the situation and that I don't have to pay again. I told him that I didn't wanna pay two times if the issue was not with the AC.

Discount Contractors came out to repair our garbage disposal after I submitted a claim to AHS over the phone. I called AHS on a Friday and Discount was at my place by Monday or Tuesday. That was a very reasonable timeframe and the techs who came were courteous and professional. They were super. I know I can find something cheaper than AHS but what won us over was that I didn't get a hassle about my three appliances that were not repairable. Once American Home Shield had honored everything that they said, I didn’t feel right going to some other company. I have already recommended them to my folks. There was a time when one of their contractors got so backlogged it was crazy. Still, AHS gets better people to do their contracts. I really appreciate that.

When I file a claim, American Home Shield assigns the contractor that day, but they don’t usually call till the next day. The contractor that came out for the heater was great. He was kind and courteous, and it was a great experience. However, American Home Shield sent out another contractor for my pool heater who was absolutely terrible, unprofessional, unethical, dishonest, you name it. I'm having to fight for a second opinion and I've been dealing with the issue for a week and a half. I'm not too happy having to wait a long time on the phone. I feel like American Home Shield is just trying to avoid covering the repair the best they can. So, it’s not a great experience.

I had to take everything out of the refrigerator right before Christmas because it would not cool. We were gone for a while and then came back and plugged it back in. It still wouldn’t cool and was growing molds in there. It was terrible. I had this $2,000 machine under warranty for five years. The people that we bought it from were out here several times trying to fix the icemaker. I had tons of problems with this refrigerator and was about ready to give up on it. When I called American Home Shield to have it fixed, the contractor came out, looked at it and said that they had the ability to fix it. They knew what they were doing. They’ve put in a whole new part and it’s working perfectly now.

After I sent in the claim for my freezer, Sears called the next day. It was fairly quick. They told me when they would be there, and they were there the next day or so. They didn’t make me wait long. It was a reasonable amount of time. The tech was very professional and he was knowledgeable with what the problem was. He did a very good job. He took take care of my problem. He ended up changing the evaporator in my freezer portion of my refrigerator because water was collecting underneath the vegetable bin and in the vegetable bin.

Total Air Care came out to look at my air conditioning that wasn’t starting. They put in a new blower motor and they had to come back out and reduce it. They, however, left grease all over my wall and I had to repaint it around the thermostat. And then, on the outside condenser unit, they pulled wires out of the inside of the condenser unit and zip tied them together. But instead of tucking them back in the condenser unit, they are still sitting exposed on the outside of the unit, where they don’t belong. So, I’m not happy with their service.

My washing machine was leaking. The bumper around the door had a small hole and it needed to be replaced. American Home Shield's online claims method was straightforward and easy. The contractor that they sent out was fine. In the past, I spoke to their customer service because I needed to change an appointment date and time. Other than that, I rarely speak with anyone.

We got American Home Shield when we moved here. I put in a claim on 16th of January, and they hired O'Connor. O'Connor came out the next day, looked over the furnace and told me what was wrong with it and that it needed to be replaced. They went back to their office and researched it. They called me back and told me it had to be ordered because of how old it is and it would probably take a week to get in. Then they had problems with delivery, so it delayed it even more. Then they kept calling and changing the appointment time, and now for the past week, I haven't gotten any return phone calls or emails from them. But the first time they came, they were fine.

For my plumbing issues, 3 out of the 4 calls have been excellent and the one call that was not great was a long time ago. Gator Drain came out recently and they were great. This was the second time that they’ve been out for the plumbing. I work about maybe 10 to 12 minutes from my house, and they alerted me in enough time for me to meet them there. They were right on time and took care of what needed to be done, which was our toilet that had a small leak. It was very quick and professional.

American Home Shield sent A1 for the heat pump. I did the claim through their website. The website needs some work. Sometimes, you had to make phone calls for certain things. And there was no record on the website of what the status of the claim was. It showed things like this claim was completed, but it wasn’t yet. The website was not in line with what was actually going on.

We bought this house in August and all of a sudden, my kitchen sink was backing up through the disposal. I could turn the disposal on and it would pump it all out and in a minute or two, it would all come back up in both sinks. I panicked and I called AHS. I told them that I had problems with the disposal pushing things out and it was coming up in the other sink. They took the message and we had company coming on Friday.

Emerald Pools was supposed to fix the pool. But then they found out it was a little more than they’ve been out for. They didn’t do what they said they would do. A few of the tiles fell out and I thought the guy was gonna replace that. I told them that if they would replace, I have the tiles that fell out and they could just put those back on. I also told them not to take it all, they should use it. However, the guy removed all of it and I don't know what happened to it. He said that he would do the tiles for about $600 and I was satisfied with the price. Now, they moved all the tile and haven’t given me anything that they would do. The guy was going to replace it with a larger tile and the whole thing was just wrong. But I’m satisfied with Home Shield and I've been with them for about 10 years now. We were just happy with it.

I put a claim in on the phone and the representatives were great. It took three days for the technician to come out. Plumbing Specialties came out to check the garbage disposal and found out that it was done for, so they replaced it with a new one. The contractor was young and very respectful. He told us what was going on with it and what the problem was. He got the new one and put it in. His dad was with him.

My air handler motor was screeching and it went to the point where it just stopped. I called Home Shield and they sent Cutting Edge Total Comfort out. The guy, James, knew exactly what he needed to do and he took pride in his work. He did a fantastic job and I was very pleased. This particular experience went well.

I've always been satisfied with AHS. Recently they sent a tech from Orion Appliances and everything was good. The appliance is working now.

I have had AHS since July last year. I've had it in the past too, so I decided to get it again. I looked around and AHS seemed to be what I needed, comprehensive-wise. It was really great that it covered 10 different appliances and you could pick them. So far, I got good service. One time, I could hear the heater turn on but there was no heat blowing out. The first person they were gonna send out had a really bad rating and I looked them up. It was a father-owned business for years and the son took it over, and the son started getting complaints about not doing things legal. I called AHS and I asked to switch and they said no. But they said I could cancel the order and restart it. AHS gave me Leo Smith Heating & Cooling and Leo was awesome. He was honest, and he got it done quick, fast and cheap. I would request him again. He really knew what he was doing. Overall, I got what I was expecting. I'm happy with what I paid for so I'm gonna keep the policy.

We have a rental property that was not intended to be a rental property. We purchased AHS with the idea that if we're not gonna be there to take care of it, it can get pricey. We've used them and they do what they say. When they go out, there's a $75 upfront fee for all covered items. What they don’t tell you is that although your refrigerator may be stated as covered, there are portions of the refrigerator that will not be covered and that you will have to pay out-of-pocket on top of the $75.

Leapin Lizard Locksmiths rekeyed our locks for our doors. We got an email and it just said, “Click here to rekey.” So, we clicked it and the guy that came out was nice and on time. It was only a couple locks, so he was in and out.

My wife pays for our American Home Shield warranty which we've had since 2001. They always get somebody out. Other than the one refrigerator kid who came out one Friday afternoon who didn't wanna be here, the guys are okay. We got United Air the last time and the kid was good. He did a good job fixing our air conditioning. Home Shield has replaced the compressor on our air conditioner 3 times but they could also give us more money for our old air conditioner when they totally replace it. The only thing I would be a little alarmed about is if they didn’t cover our new appliances, but they do. They said that if we have it, it’s covered so we’re good there. Still, they could charge us less.

My dryer wouldn’t turn on and there was no power to it. American Home Shield sent out 3 Boys Appliance Repair and they were really nice. They came out twice and it was two different people. They were both informative, extremely professional and courteous. They were here when they said they would be. They even said good morning to my children. We’ve had some experiences that weren’t very pleasant so this was nice. When they brought the parts back, the guy was done in 10 minutes. It was fabulous. Everything is working wonderfully. Out of the probably 10 companies in the last four years we’ve had at the house for various things, 3 Boys were seriously on the top of the list. If I didn’t have a home warranty, I would call them.

My garbage disposal locked up and when the tech from Mr. Rooter Plumbing came out, he realized that there was a leak. He fixed it and he put in a new garbage disposal. The tech was very professional. He assessed the situation, went ahead, and did what had to be done quickly and efficiently. He did an excellent job, and I was very pleased. When I bought my house in 1988, the previous owner had American Home Shield, and I’ve been with them since then. They have always been very good and they have always come through.

My refrigerator was acting up. It was slightly tilted to the back and if there was any moisture or whatever dripped down, it formed a block of ice. The technician that came couldn’t figure it out. So, he took the whole bottom part apart – trays, freezer, all the things out. And he finally found the block of ice. He succeeded in melting it, breaking it up and taking totally back in the bottom part of the freezer.

We had some plumbing issues. We had a leak. We filed a claim to AHS and the service of the contractor that they sent was excellent. We’ve used AHS a few times, and each time has been good.

I submitted the claim online and found the website easy to use. We were complaining that part of the house wasn’t warm. Comfort First came out and let us know that it wasn’t applicable to pay the service fee through AHS. They let us know that there was no repair that was applicable, it was the design and the system and that was the way the house was.

The contractors of AHS have been outstanding. Both the plumber and the heating company have been really caring and they follow-through, they communicate and resolve the issues. And American Home Shield was outstanding too. They responded right away and set it up. They made it really streamlined, so everything was done really efficiently and effectively. We were really happy with everything.

We have not had good luck with American Home Shield. But this time, they were all right. Previously, we had 18 service calls on one air conditioner issue. We were not happy but they’ve now started to pick it up. This time, it was because they finally put a whole new unit into our house, which was what we needed to begin with and because the people that worked at Total Air broke it. They put the wrong condenser in, compressors, everything was wrong. And by the time the 18th call got made, they finally fixed it and sent me a new one. It was all right. But when we went to turn the heat on, they never turned the heat on on that new condenser and it was wired wrong. They went to at least four brand-new compressors. We had no heat so they had to come back.

I prefer to submit my claims over the phone and the customer service reps are great. They are very nice to deal with. Someone was sent out to replace the auger in my ice maker. We had to wait for a part, which took about a week, but the tech knew what the part was so that was easy. For the second claim, Precision Garage Door came out within two days to replace my garage door opener. So, the contractors that American Home Shield sent out have been very nice and professional. And I’ve recommended the home warranty to many people already.

The icemaker was not working. American Home Shield texted me when I submitted a claim online. And then after that, someone called me and they said that I would receive a message on what time someone would be here. W&W Services was here 15 minutes within the window time. When the contractor called me, he asked me what's my refrigerator and all the info and what the problem was. He said, “Definitely, it’s an icemaker. We will check if we have it available and we will schedule the time.” Then he called me back and told me they had it. So, they came the second day. American Home Shield could lower the price for 100 but so far, the service is really good.

I put a claim on a Friday night and Aaron Plumbing came in the next morning. The guy was professional. He knew what he was doing and fixed the problem within 20 minutes. Since then, it's going well now. I’ve had a great experience with American Home Shield. I have recommend it to friends and family.

The heating unit was making a huge, vibrating noise that sounded like an air compressor. Metropolitan Heating & Air Conditioning was super honest. They replaced the screws that came loose and re-mounted it. It only took them 10 minutes. It was a guy and his son and they were super professional, informative and very courteous. I was super impressed. This stuff always happens when it’s happening for everybody, like cold weather, so you can’t ask for faster stuff. I’m sure if it was a 911, they may have handled it differently, but no, I don’t think so.

I submitted a claim to AHS because I had a microwave issue. It stopped working. AHS sent AT Appliances out and replaced a part in it. So, it's working fine. I've had about four claims altogether with AHS and my experience has been pretty good so far. I haven’t had any big issues, except I have to wait for the vendors to make the appointment. But the contractors have all been pretty good so far. However, sometimes, I don’t know if they have other options, as far as vendors being available. Like when my heater is out and I can't get an appointment till Monday. I've got to go the weekend without heat. Maybe they have others who can expedite the service. That's one thing I would ask for.

My appliance claim with American Home Shield went really good. I had to make an adjustment just because I’m only up in the property a few days out of the month. They turned me on to the person that was coming out. They were cooperative and their guy showed up on time, did the repair work, and was quick, courteous, neat and clean. He took the appliance apart and showed me what was wrong. He told me it was a good machine, and only a couple of things could be wrong. He showed me how it could have worked if you put a screwdriver down. But the switch broke, so he just repaired the switch and off he went.

We’ve had AHS for a long time and have been filing a claim for appliances and plumbing. It’s relatively easy. But I was not impressed with our AC system that we filed last year. Our AC went out and we had a baby. And the way that the process works is you file the claim, they give the ticket to somebody, but it could be days before somebody comes out to see it. And then once that contractor sees the appliance then they have to report the claim back to American Home Shield, who then have to either approve it or deny what they intend to do, and then reschedule that same company to come back again.

Most of the time, American Home Shield sends out people that are very professional and I don't have any problems about what they come out to repair. I've been with the company for some years. I do my claims on the phone, and it's easy. A-US Air came out most recently, and the tech was awesome. He was very professional. He went over what was the problem and came back to fix it after he received the part. I love AHS.

When there was a strong odor coming from the dishwasher and one of its arms broke, AHS sent out Sears. Sears replaced two parts and it’s working fine now. Everybody has told me all these horror stories about the home warranty. That was the third time I’ve had them out since October and I’ve had nothing but good results. I couldn’t be more pleased. I would highly recommend AHS.

The guy from Discount Contractors came out to check on my garbage disposal. He was friendly and very professional. It was a good experience. We like American Home Shield even though the service fees are a little bit high.

I've been with AHS for about a year and a half now and if issues with the house come up, then it’s a warranty that we have an added insurance to help with these issues. Everything was fine with our recent claim with AHS for the oven. The guy was really professional. He had been out before for some other appliance. He showed up on time, fixed the problem really quickly, and was really polite.

I've been with American Home Shield for almost a year now. So far, I've used their service only one time. They had fast response, but the contractor took a while to get back with us after he came out. It took them more than a month to order a part. I called AHS to verify the status and I tried to call the contractor as much as possible. But it was answering machine and they never returned my call back. I only heard from them after a month when the parts came in. That was the only time they contacted me. When I saw them again, they got the part and everything went well.

A friend recommended American Home Shield. I had a dishwasher claim and all in all, it was fine. Scheduling was kind of a little rough but I will give Sears, the contractor, a little leeway because the time of my claim was around the holidays. The selections I was offered for a replacement were good quality, even the ones that didn’t cost additional. It was a large selection. It wasn’t like we felt that we had limited choices. I was very happy with everything all in all.

Rescue Your Air & Drain came out for a leaking faucet in the kitchen. They replaced the faucet and the line underneath the sink. Everything's been good now. I put this claim in through AHS' online portal which was easy to use. I’ve used it several times. Typically, it’s one to two days for the contractors to get out, just like any other contractor.

F6 Plumbing came out to fix a running toilet. The guy was very nice, awesome, and did a very good job. The toilet's working fine now. I feel good about American Home Shield.

After going through the prompt system, I was given when to expect the contractors out for my furnace that wasn't heating. That happened this time but not all the time. Royal Flush AC & Heating came out and they took care of the problem. The guy had to replace the control board and the furnace is working fine now. We got American Home Shield when we bought the house and the house was 10 years old then. Since it wasn’t new, we decided to keep up with the warranty. It’s worked fine for us, so we like it and we’ve been with them for 12 years now.

I used American Home Shield in the past on and off. In my old home, I used them for so many years, and then in the new home, we started new. I would definitely recommend them. It went well with Mr. Appliance of Carrollton who came out for the washer. The washer was making noise and spinning, and it wasn’t washing the clothes. Mr. Appliance seemed reasonable. The part was replaced, so it’s a completely new thing. I filed this claim online and the website was good.

On the top part of the water heater is a tank and it had a slow leak. It’s in a room that I don’t go into very often, so I hadn’t noticed it. It had been dripping and causing another part to get rusty. The first guy came and looked at it. At the time, he said he couldn’t see anything dripping. It was all corroded and he wiped it off. He said to put some paper towels down to make sure that it was still leaking. So, that was what I did and then, I called the next week and had a recall to have him come back out because it definitely was leaking. You could see it and it had evidence on the paper towel as well. So, the next guy came out and replaced the upper tank, which was all I needed. It was quick.

I've had American Home Shield for years. Submitting a claim is very convenient and easy since I go online. Once I go online, I sometimes get a call from American Home Shield or a call or a text immediately, within 15 minutes or so, with the person identifying themselves as the person that’s been contacted by American Home Shield to assist me with my problem. So, that’s always been very convenient and quick.

AHS did really well on our claim for our dryer. The timer on it wouldn’t stay on. They had to order a part, probably something to do with one of the boards or a drive card. It took about a week to get the card in and it was done in a reasonably timely manner.

The temperature wasn’t regulating on the refrigerator so it would freeze everything. I submitted the claim online then I got referred to Appliance Protection. They contacted me right away and everything seemed to work very well. The tech was excellent. He was very professional and on time. He kept me up-to-date on when the parts were coming. I would use him again even if I wasn’t using American Home Shield.

I’ve used American Home Shield for almost 20 years and usually doing the claims is pretty easy. But you have to work your way through the numbers. You have to know the press, press, press and they get you a live person. Sometimes some of the vendors are not so great, but other times they’re very good. 80% is good experience and 20% you don’t feel like you’re a primary customer. They should have rapid response and then quick claim implementation. My last experience was very, very good. But the one before it for the same problem had dropped the ball, and the vendor never got back to American Home Shield. I never had any conversation with American Home Shield about what the problem was and how it was gonna be fixed. They have to make sure that the vendors they use are really crackerjack and understand that their responsiveness is critical to the customer’s satisfaction.

The next day after I submitted a claim online, technicians were sent out for my water heater. They were friendly and they needed to order a new one. Then they also put the new one in on the same day that they took it out. I feel secure having coverage with AHS.

American Home Shield gets the job done and it works. I always call in to submit a claim and my interactions with the reps have been definitely great. They assign a provider to my claim and then they would call me within a certain amount of hours, maybe a day, but they respond quickly. Draingo came out and everything went well. The guy came, introduced himself, and then told me that, “I replaced a part in one of the bathrooms, and the other one just needed a little adjusting.” He fixed the problem and I haven’t had that problem since he had completed the duty. He was very professional too.

Everything went okay with my heating claim. Service One Air came back. They repaired it like they said it. American Home Shield was also responsive and they listened to me. The only thing that concerned me was when the work was finished. My fan is up in the attic. There was some insulation up in the attic and it came down on the carpet. They did nothing about it, but it was no big deal. Nobody would clean up behind themselves. I had to do that. But other than that, I'm satisfied with the job.

The electric heater was going off and the contractor replaced the thermostat. He said it wasn't fitting right and it could short out, which was a surprise when he said that. It has two heating elements and one wasn't working. I just bought this house and the air conditioner, which was the most important thing for me, was serviced before. Everything was supposed to be okay but Basil, the technician, said the wires were spliced and it was producing too much heat. He checked that with the voltage and he said there was too much current going through that. It would be better to have a solid wire than a spliced wire. He said he would replace the wire and he said it was gonna take him an hour and a half. He did and he went beyond that. Nobody's perfect, but I'll give him a perfect score because he did all that.

JED Mechanical came out to look at the hot water tank at the place. They left the paperwork, came out and did the inspection. I went on American Home Shield and had a chat with Sherry on the electronic chat and notified them. They had still not received the paperwork for the estimate from the contractor and I told them I could not wait on them for weeks on end when I have a malfunctioning heating system. The technician came out and did his job, but the people pushing the paperwork failed to do theirs, to the point where it was time to move on. Because it was wintertime in Northern Virginia, I finally ended up talking to a different contractor. I got tired of waiting on them so we ended up having Cool Factory who originally came out to do the inspection on the HVAC. They came out there and fixed everything. Overall, it was a bad experience. I was not happy about it.

I needed a washer taken care of one time. It would wash but it wouldn't spin. I called AHS' office and spoke with a live person. The tech who came out from ARC Appliance Repair was on time and he stayed on task. He wasn't especially loquacious and was just there to fix the washer. He explained the problem efficiently. I had to wait for a part to come and as soon as that came in, they returned and replace the part. I was very satisfied with the result of the transaction.

The motor in our dryer had burned out. The guy from Express Appliance Service came out and assessed it and came back when the parts were in for him to switch it out. He handled it with no problem. It was a piece of cake. They were very professional and easy to deal with. We got American Home Shield when we bought the house and we'll probably continue using it because of the ease and use of it and be able to maintain the life of our appliances.

The tech who was extremely nice replaced the thermostat that wasn't working properly, and it works fine now. I've had American Home Shield for about 3 years and when submitting claims, I call them and they get the technician from whatever company to get back to me within 24 hours and schedule an appointment.

We've been with American Home Shield for three years. Our house is 13 years old and it’s getting to the point where there may be more things that could be showing up, so we thought we’d go at least one more year with the warranty company. For a heating issue I had, I called it in. I had a request that Anctil Heating & Cooling to be used on this particular claim because they are a higher-level contractor than the one they originally assigned my claim to. I was surprised that AHS was willing to do that. Anctil responded and made sure everything was working right. They helped us to understand how the thermostats can be programmed better for our usage which was good. They did fine.

I heard about AHS from my sister-in-law. When my refrigerator was leaking, two different people came out for it. The tech was great. He came in and checked it out. The drain was stopped up and he used some kinda machine to clear out the problem. Then, he cleaned everything up and left. I also had a claim for the AC's ductwork that didn’t go that great All the insulation was coming off, but the guy that came out said something about the air conditioning. I said that it was the ductwork. And he said, “Oh.” I said that it was in the crawlspace. He said that he had to get somebody else to come out. He asked what the crawlspace was like and I said that he has to sit down to get in the door, but then you can stand up. You didn't have to crawl in there.

My claim experience with American Home Shield was great - it was simple. I went online, plugged in a little bit of information they need, they called me back rather fast, then the company that was gonna handle the situation called me back the next day and set up an appointment at my convenience. It was for my ice machine at my refrigerator, which was a relatively easy job, but the guy handled it rather quickly, so I was pleased.

I have a pool and the motor goes out about every two years. So, I have AHS and with them, there are no qualms and they just fix stuff. They replaced the motor and it’s done with. So, the warranty pays for itself. I've been with them for 20 years now and sometimes I'd get good contractors from them, but sometimes I wouldn't. One time, the contractor tried to pull a shenanigan. He tried to show me that I needed a whole new system, but I didn't. I grew up in the trade and I know enough to get me in trouble, so I called them on it and the tech remedied it without going through American Home Shield. Other than that, I've had AHS in two different states and here, I wait a little longer for a service because it's more populated. But the other location was less populated, so the downtime was quicker.

I had a tankless water heater that was giving me error code, and I called the home warranty to get them send someone out. I called the initial company they called and set me up with, and he was super negative. So, I called the home warranty back, and they quickly got me established with the Advanced Plumbing & Rooter Services. They came out, figured out what they had to order, ordered the part, and then came and fixed it. They are great. They did a very good job and they were very professional and polite. The error code went away, and everything's perfect. I've only had this experience with American Home Shield so far but they're very helpful. They did what they advertise to do and they had the problem solved.

I've been with American Home Shield for a couple of years now and they should get people to have more attention to details. The people who answer the phone don’t know what they’re talking about and hang up on you. I got hung up on quite a few times about certain issues. They also told me some stories that they can’t make calls out and then told me, “Hold on, I’m gonna call the vendor.” I asked, “You can’t call me, how can you call the vendor?” And they just said, “Hold on,” then the call conveniently drops.

I’m satisfied with American Home Shield and their service reps are very good. I submitted the claim with them on a Friday for my garbage disposal. The contractor, Temp-Aire, came out Monday. The tech was very good. He was very personable and he worked efficiently. If they weren’t in Lyons, which is quite a ways from where I live, I would think about using them for my plumbing contractor. I thought highly of them. They came out to assess and ultimately, they replaced my garbage disposal.

I had leaks in several of the faucets. And the contractors came in, fixed it and did a wonderful job. I was very happy. However, I had an electrical claim and that one did not go well. There was a problem with the doorbell and I wanted to put a ring on there. And when I opened up, I knew it wasn’t working that well. I found that they put a battery-operated doorbell over the electrical outlet. And so, without me going and trying to test it, I asked American Home Shield to see ‘cause it might’ve been covered. And there were a couple of items that he needed to fix too. But he went out and looked at it and said, “There’s a short in the line. It’s somewhere in the wall, and you have to just use batteries.” I said, “You’re not checking things in the attic? Because there’s a component up in the attic that it could have been. Or it could have been the doorbell chime itself.” And he just wouldn’t even listen to me about it.

We're selling this house that we're in and moving to a new house. The seller is providing us credit money for a year's home warranty and yesterday, I selected American Home Shield to cover us on the new house. We have been with American Home Shield for three years. When we bought this house, they had an Old Republic warranty on it and I wasn't too impressed with them so I switched to American Home Shield. In the three years with them, we've had very few claims and only one that was unsatisfactory, which was the replacement of a water heater. The contractor that they used was coming from 80 miles away to where we were and they weren't very professional. AHS wouldn't change. I called and I asked them if they don't have anybody that's closer or a local tradesman that could do it. They said no and that it was part of the deal. The water heater got put in, it works fine and everything but it took them over three weeks to replace it.

I’m really not pleased with AHS at all. As soon as my contract is up, I’m going with somebody else because I’ve been dealing with them for some time and sometimes they’re good, sometimes they’re half-assed. They could get better contractors. I’ve had some people come to my house. They look like they just came off the street. Recently, Dave and Sons Plumbing came in because we had a plumbing issue on the top floor and they snaked the top floor down. They snaked it to the bottom. And three weeks later, we had a problem in the basement, and then we had to pay for it again. And absolutely when you have a plumbing problem and you snake it out, you should snake the whole place out.

I had an issue with my washing machine once and I submitted a claim to AHS. I cancelled that claim and they gave me the 75 bucks for that. I also had a claim for my stove and they scheduled service with somebody here in Honolulu. However, my stove needed infinite switches and the tech who came didn't put them in. He didn't fix that and the resistors on the stove. So, the temperature control for the electric burner is still not working. He didn't do a good job and I'm not satisfied. I have since given up and I'm gonna buy a new stove.