American Home Shield Reviews

I had two appliances go out on Christmas time -- the refrigerator and stove. It was crazy but AHS did good. I filed a claim and the contractor came out right away within a day. They had to order a part for my stove. One of the burners wasn't working, and it took almost a week for the parts to come in to them. And then when the contractor was working on the repair the stovetop broke, and they had to order a new one. It was three days after that when it came in and he put it in. The contractor was very professional and courteous. We’ve had AHS for over a year now, and I have peace of mind knowing I will have help when something goes wrong.

Our home isn’t new, but it’s less than 20 years old. And in that period of time, things go out and break. Even when you buy brand new, you never know. I had a complete home inspection done on this house and not everything that you run into is something that an inspector would notice. We’ve had two calls and neither one of those would’ve been caught on a home inspection.

We’ve got several different properties with AHS. Our recent claim was for the dishwasher and the experience was good.

I had American Home Shield out in Texas for four years and then I had them when I lived in Atlanta for 15 years. When I got here, I had another warranty company and then I changed after the year was up and put it on American Home Shield. The way they were structured in Texas was better, but all of them have changed since then. American Home Shield in some places is better than others and it's all about the contractors that are available that work with them.

When we would turn on the heater, it would just hum. I could hear the blower trying to blow, but it wouldn’t blow out the heat. I had had two people prior who came in and they were trying to figure it out, but this guy from Greenway Home Services hit it on the nail and fixed the heater. He figured it out and replaced the part, and we haven’t had any trouble since then. I was really satisfied with him. We've had American Home Shield for 20 years which is ever since we’ve been in the house. The thing I like about them is they keep me from searching for who to find. I’m putting all my confidence in them that it’s good and it’s reliable if something breaks down. And then we also like that they’ve got this policy that if they can’t fix it, they will replace it.

Beltway Air Comfort Service came out for a fireplace but they ended not being able to fix it. The technician was honest and nice. However, when the company had called me to schedule the appointment, I explained to them what I needed worked on and they said they could do it. Then when they got there, they said they couldn’t. So that was disappointing. I had filed the claim online and apparently, I didn’t understand the terminology. It was my fault I didn’t understand the terminology of what was covered and what wasn’t. It said wall-mounted unit and my fireplace is attached to the wall so I thought that was wall-mounted. But American Home Shield is perfect. Between this and my other home, I've been with American Home Shield for 10 years.

Astro Appliance came and fixed my dryer. They were perfect. On Tuesday, I put a call in for my kitchen sink, garbage disposal, and two toilets. Everything was stopping up. American Home Shield gave me all the information to set up everything with a contractor. I called the contractor and they got me in yesterday. The guy got here 30 minutes before. He unclogged the sink and the toilet. I asked him about the garbage disposal and he said he didn't have a work order for that.

We got American Home Shield as opposed to other providers as it was recommended to me by my parents, and we've had them for about 5 years now. In one claim, I wasn’t satisfied with them for the dishwasher that I have put in. They delivered the dishwasher and it sat there for maybe a week, so then I had to call somebody else for it to be installed. It was weird. But in my most recent claim, Air Pro Heating and Cooling called, came, were on time, and were very good. They ordered a part and they told me they would call when the part came in, and they did the next day or a day later. I submitted the claim for that online and the website was user-friendly.

I’m happy with American Home Shield but in online filing of claim, although it’s very quick, it’s not in detail. Like I want this problem to be solved, so that’s why I need to call but I have to wait for some certain time when AHS is totally free. Otherwise, it’s totally rushed. Or maybe they can add that answering machine service that takes a number and that AHS calls up when our number comes, so there is more detail in the paper. I had a problem where I was not figuring out what was leaking, so I said toilet leaking. But when the guy came, he said that I had to put the sealant inside. But again, it was leaking the other day. Then I made another complain. Again, toilet leaking. But he found that there was a tub pipe that was leaking. That was why the water was dripping from the ceiling. The contractor was good.

I've had American Home Shield for a long time now and things have changed. They’ve improved. The ones that they are calling now to do work is quite a difference. We’ve had some real bad experience in the past and we dropped them for a while. We had even looked into another company from the past. At present, we normally don’t have anything that happen but we had a couple things this time and the ones they sent were very good. We were satisfied with the help. A lot of things also have improved in the claim submission process. We live in a rural area and it’s difficult to get help, and we had a nightmare one summer. Our air conditioner went out and I had just had breast surgery. We couldn’t use the one we wanted to. The one that came was slow and lots of things then. But this time, we’ve had something and everything’s been really good.

Updated on 02/24/2020: American Home Shield failed to provide competent service for our plumbing stoppage. Service call was canceled. Nearly a month later our account, despite multiple promises it would be fixed, still shows we owe $100 for the canceled call. Also we were sent a threatening invoice for our alleged "past due" account that indicated our AHS membership services could be suspended and that we might be referred to "collection".

My association with American Home Shield started in February 1988 and up until 2006, I had been pretty well satisfied with their performance. But on 21 Oct 2006, the wiring on our upstairs AC unit burn up. AHS assigned a local contractor to replace it. They finally replaced it on 26 Oct, taking approximately 2 months to do so. They also wanted $605 in extras but Blake ** with AHS disallowed the charges. Blake was assigned to the project near the end and handled the contractor like AHS should.

I have been on the phone for two weeks about my fridge and have not gotten the same answer from a single rep or manager. By far the worse experience I’ve had with any company. I have been told 100 different things 3 times. I was told I’m getting a new fridge. Once I was actually transferred to the department to start the process and transferred twice because they couldn’t do anything except say, "Sorry, you were misinformed," they were unhelpful and told me something else yet again.

Dont pay for this company, they dont care about their customers, they lie and contract vendors with horrible horrible reviews and hundreds of complaints with the BBB. They also raise your monthly rate every 6 months, even though you have a contract with them.

We called for service on oven and dishwasher December 21 2019. 2 weeks later we finally heard from the repairman. He couldn’t repair items so he had to order parts. A few days later Am. Home Shield said I had to order a new oven and were waiting on dishwasher parts. 2 weeks later still haven’t heard anything from service repairman or Am. Home shield. I have called and spoken to Am. Home shield at least 8 times with no resolution. I was transferred from person to person and was on hold up to 55 minutes at a time. No one seems to know anything. Still waiting....

I had a plumber come to my home on 01/20/2020. He diagnosed the problem as the dishwasher leaking. He had to turn off the hot water in the kitchen. It is now January 31, and the issue is still not fixed. AHS says, "I'm so sorry maam, I'd be frustrated too." I am being told they just ordered another part today, 01/31/2020. IT will not arrive until 02/07/2020. In the meantime I have no hot water in the kitchen. I am astounded! And, beyond frustrated... Their customer service people are of zero help. What do I do? Call another plumber outside of the home warranty because I bet they wouldn't be that incompetent. This is just unbelievable. No one has reached out to me from AHS to even explain anything. This sends the message they really could care less. Customer service is not their priority.

In July 2019, we filed a claim for the touchpad of our stove. Honolulu Appliance Repair Pro inspected our unit and discovered a bad circuit board. Two parts had to be ordered from the mainland, as we live in Hawaii. When the technician returned with one of the parts and installed it, she advised me she noticed damage caused by insects, which had never been mentioned prior to this second visit. I told her any pest invasion was caused by recent plumbing work during a bathroom renovation and did not cause this issue as the touchpad issues predated any renovation. Nonetheless, our claim, after initially being approved, was subsequently denied. My defenses to the insurance claims department were ignored.

My microwave, identical to as before, got its fuse go out. One second it was working and the next second, it wasn't. There are three fuses and the tech from Astro Appliance changed out all three fuses and the switch because they said maybe it's that that was knocking it out. The contractor that came out was the same guy that came out as last time and he's very knowledgeable and helpful. Also, I appreciate the person that helped me and who made the situation work. That final person set up for me for them to come back out to me. I've been with American Home Shield for 11 years and I haven't had any issues with thinking that they didn't work with the customer, so I'm fine with the relationship that's going on at this moment.

My father-in-law who is also an American Home Shield customer referred the company to us. We've been with them for years. We ended up doing it for our first house that we bought in 2013. And then now, we did it on our second house. On our most recent claim, they sent Alto Sewer Service. They cleaned up the drain in the bathtub that was clogged up. It works perfectly now. The contractor was very professional and personable. He came in, did the job, and he was also very respectful. Everything went fine except they didn’t put the plug back on, but then they came back out and did that.

I've been with American Home Shield for ten years and the contractors have mostly been good. I had one of their contractors for the fridge who was just a little hostile. The fridge had a foreign thing and there was like a drip around the water dispenser in the fridge. But it could have been condensation. It was summertime. When the contractor came out, I thought he was gonna replace the gasket but all he did was adjust things. That’s great if it works. But then, I saw some condensation. By the time he got there though, of course it had dried up. I don’t think he handled it very well.

After doing research, I decided to go with American Home Shield because one of the deacons at the church said that he was also with American Home Shield and he had a very good experience. When the light was not coming on in two of the rooms in our house. We had a gentleman come out to take a look at our electrical box. As a result of that, he changed all of the wiring in the box. My husband reminded me that we had electrical coverage in which I have forgotten all about it after the guy came out and we paid for everything. He asked to call them up and see if they could come and find out what was going on.

I go online to file claims with Home Shield. Sometimes, I would phone if it seems like the categories there are not exactly what the problem is. In most cases, they’re adequate on the website. They usually have a catch-all one as well. Then, they would send me a confirmation and I would get a call from the contractor and we would work out an appointment. It has all worked smooth, whichever contractor Home Shield have used. I’ve been pretty well-satisfied.

AHS has been good for me. I've had them for several years and every time, they come right out and fix things. I'm impressed that they get somebody out here right away. The guy who fixed my AC came out within one or two days. He was very courteous and on time.

I've called in the heat that wasn’t working and the rep was good. The contractor seemed professional and fixed the problem pretty quickly. For a month and half that I've been with American Home Shield, we had a few other claims. There was no trouble with these other claims but there was one that they didn’t really solve the problem. We would have had to pay a lot more money for them to solve it. It was the garage door opener, and the contractor wanted to sell us a whole new garage door opener and said that he could do a quick fix, but it wasn’t really gonna solve the problem, which was true. But a new garage door opener was not gonna be part of what was covered. So, we wound up using another contractor to do that less expensively.

Myers Comfort Specialists came out to service a request to look over our furnace. It wasn’t blowing out hot air and they replaced a part that was blown. The contractors were very knowledgeable and respectful coming into our home. American Home Shield is always quick to respond with any issues that I’ve put in. If anyone has issues with a certain appliance or electrical issues, they’re one thing to use to help subside a huge cost. There are some things that they won’t cover like maintenance work but stuff like if the water heater, washing machine, or refrigerator breaks down, they would send someone out, have them look at it, and hopefully, either they would fix it or replace it. But they need to make it easier for somebody to cancel their policy than having to do a workaround and having to explicitly mail them a letter to leave the service. That’s the only negative I have of them.

American Home Shield has done a much better job of making sure things are getting taken care of and they take second opinion. We’ve had this particular issue with a water heater. They came out the first time and fixed it. That experience was awesome. But I’ve had other issues with a dishwasher that continuously broke. They finally sent out second opinion, but it didn't work and they replaced the unit. So, they honor why we have a home warranty and they've been very good

My wife noticed the day before that my hot water heater was not giving out any hot water heater. It’s just cold. I couldn’t get the pilot light to restart after I tried it three times and I noticed the thing said not to try more than three times. So, I called American Home Shield and I went through automated prompts. I called late in the evening and the automated message said that Matt’s was notified and would be calling me the next day. They called me late afternoon the next day and then, they scheduled the appointment. They made me aware who was coming out and when he was coming. They gave me a window of 1 to 5, and I couldn’t guarantee being home from work until 4:00. So, they said that they would pump me down to the bottom of the list. I tried to get them there until after 4:00 when I could be there and they were very accommodating for that.

I had a microwave issue and I filed the claim online. RM Appliance Masters came out in three days and they were very nice. They came out the first time and when they plugged the microwave back in, it was working fine. They said to call back if it did it again. When it did it again, I videoed the messages and sent it to the guy. He already knew what he needed then and ordered the part. It took about a week to get the part then he came and fixed it. As of today, it’s working fine. I’ve been with two other home warranty companies and AHS definitely went above and beyond.

The gentleman from City First Electric that came over was wonderful. He immediately found out what the problem was, and he fixed and took care of it. He was a very nice guy. And they said they were gonna be here between 9:00 and 12:00, and he was here at 9:30. I didn’t have to wait. He did a good job. I’m satisfied with his work. This is the first time I used American Home Shield. I’ve had it for years on the pipeline on the exterior. And then, I decided to get them and this is the first time I used them, and they were good.

My kitchen sink stopped draining. And the guy from NW Sundance Services that came out did a good job. It took a while but he got it cleared out. The lady at American Home Shield that I talked to that did the claim was nice and helpful. Things went really smooth. In fact, I got a call back from the people that were gonna come out that same night. A few years ago, it took us a couple of days and I had to keep calling back in. I referred a couple people to AHS, and both of them got the same coverage I have now.

In my family in general, we've always had some sort of home warranty. So, when we got this house and it was time to get one, we knew we needed to get it because it's super important. We got American Home Shield and we're coming up on our third year now. Their claims process is very simple. The claim I filed to them about the washer went fine. The technician from Kasey's Appliance Service got it fixed. He was really professional and courteous. We have a 60-day warranty which is good. The only issue was we had to wait for the part. Other than that, everything was fine. They communicated that the part needed to be ordered. And once it got here, they made the appointment to get it in to the machine within 24 hours.

I've been with AHS for 20 years and they seem to be a good company. The one thing negative is that they’ll keep an air conditioner unit going forever. But beyond that, everything else they take care of. And we’ve had everything else break down over the years, so it’s worked out pretty good. Recently, the wire heaters in the oven caught on fire so we had to shut off our electricity on the oven. And then the guy came out and replaced a burner.

I submitted a claim with AHS for my heating and things went well. They were efficient and I was pleased. They sent out a tech from Action Air Condition & Heating and he was prompt. He explained everything, then they ordered the part that was needed. They explained to me that my system wasn’t using a universal part so they had to order one. I was hoping that the part would come in on Tuesday, but it came in on Wednesday, which was fine, and now we have heat. The contractor was extremely professional and so efficient that I even signed up for maintenance with them. All in all, I like AHS and I’m glad that they picked a good company. The tech also didn’t take a long time and even stayed to make sure that the place got warm before he left.

So far, AHS has been very good. The contractor who came out for the furnace was very, very nice and he knew immediately when I described what was going on at 5:30 in the morning. He hit the pipes and asked what it sounded like. When I told him, he told me to pick which sound it was. He knew exactly what it was. But he couldn't do anything. He couldn't fix it because it wasn't anything wrong with the furnace. It was the air in the duct. So I had to contact the management company in my building and they sent a company out to drain the line the other day.

One of the outlet plugs wasn’t working and it kept shorting out everything so my light would flicker. This was the first time I called American Home Shield and customer service was good. The contractor that came out was real nice and he did what he had to do to fix the problem. It was 2 days from the time I submitted the claim until they were able to take care of the issue and it was a good experience.

AHS is wonderful for older people. They have always had our back and you stay with who you know has your back. We've been with them for about four years and no matter what broke in my house, they were there. To submit a claim, you just pick up the phone and tell AHS that you have a problem. Then they'd say, “Okay.” You then pay your $75 and they'll fix your issue. When Sears came out, their tech fixed my issue. Then he came back to make sure that it was fixed because it was a suds problem that all new machines apparently have and very few people know about. I have a brand-new machine that’s why I didn’t understand. He showed and told me what to do. Sears was awesome.

Everything was good with my AC unit claim. I put the claim in online through my phone and I don't think it was very difficult. American Home Shield works well. BW Air & Heat, the contractor, was also professional, timely and nice.

We were having problems with our cooktop. The burner took a long time to light, if it did at all. And the electric ignition on it would click even though it was on. AHS sent someone and he determined that the problem was that the cap that covers the burner was the wrong size. AHS has been fine. It's just that sometimes it takes longer than the 24 hours for someone to call. Also we just bought a new home and there were some things in the plumbing system that they didn’t cover that we thought they should.

Every night, after you heat up the house and think that you can go to sleep, all these cold air would blow through every 30 minutes for 10 minutes. I made the call to American Home Shield and the technician from Air Squad went to the thermostat and told me how to operate it and left. There was a fan that would kick on in my house and I thought the thermostat was on off. There are three mechanisms that there's a blower that comes on. So, it needed to be on auto all the time instead of the fan or circulation even though you turn it off, and so that was what it was.

We have great service with American Home Shield. We love it. I used to use them when I sold real estate. I would never sell a house unless I've insisted that the buyers have at least a year because American Home Shield is a lifesaver. This is our second year with them. Last year, we had new garage doors put in, which we had to pay for, but their contractor, AAA Action Garage Door, did a fabulous job. So, we had them back when we needed a new garage door opener and they did a great job. The guy was very professional and good. It's a great company.

I had a backup in one of my drains and I had a leak in a garbage disposal. After I submitted the claim online to American Home Shield, it took two days for someone to come out. It was fairly quick and the rep was a nice guy. He had to call in and check about the garbage disposal. He came back with a new one after he found out that it was covered.

Metro Air Services came out to repair my heating unit. Everything’s fine so far. I've been with American Home Shield for about five years now and I do my claims online. It was definitely easier to use.

DNG Appliance changed the transmission on the washer and they were good. I submitted the claim online and initially, DNG Appliance got the wrong parts and then in a few days, they got the new parts and they corresponded. I'm happy with that and the washing machine works now. I am very happy with American Home Shield, so far.

The first day Moreno Plumbing Heating & Cooling came out, they got my water heater back up and running. They told me it would take 45 minutes but it only took 20 to 30 minutes, a lot shorter than I expected. I was like, “Woo!” My wife is really happy as well. She loves taking hot showers. It was super easy with AHS. It didn't take much for me to get anything done and everything got done so it was basically getting rid of a headache.

I have American Home Shield warranty on a rental property and my current new house. We moved into the new house and Lock and Key Partners changed the locks on it. It took them about two weeks from when I initially paid my service fee and then for them to come out to do the rekey, which was the only thing I wasn’t too thrilled about. It wasn’t American Home Shield, it was Lock and Key who was just so busy. They said that’s how far booked out they are. At that point, I couldn’t look at a change. I needed to get in. That’s all they had for this area for now. But they were good, they were professional, and they got the job done. We even paid them a couple extra dollars to put in a new lock, a keypad, with a security code on it.

One of the elements in our oven broke. I submitted the claim, then AHS screwed up. The contractor was supposed to come out and fix two things in one day, and then they said, “Oh, we didn’t realize there was another one,” even though I told AHS there were two of them. But when the contractor came in he found out what was wrong, said he would be back in 15 minutes to go get the part, and when he got the part came back and put it in. But I still hope for AHS to get better contractors. The other guys they sent out to do the other part were a bunch of morons.

A guy came out and it turned out it was the thermostat that had just died. So, he replaced the thermostat with a very generic thermostat. But it works and everything’s been good. The guy was very friendly and he answered all of my questions. He was very quick too. He went upstairs and looked at the furnace that was up in the attic. He came down and said, “I’m pretty sure it’s the thermostat. I’ll be right back.” He got the thermostat, went upstairs and installed it. He checked some things, came down, and he kinda showed me which buttons to push. American Home Shield was very helpful and quick to respond to the claim. They were really nice about it.

We just moved to our new home two months ago but I had AHS before at other houses. The only issue I've ever had with them is that they may not have enough providers and sometimes, it takes a little longer for them to dispatch someone. When I lived in Austin and we had air conditioning problems, they would tell me that it would take three days ‘cause everybody was booked up. That’s not gonna work.

Amtec Services came out to fix my dishwasher where the drain wasn’t working, and my refrigerator was fogging up in the interior and they had to change something on the outside of it, outside of the door. The guy they sent out there was amazing. He came out before for other appliances. He was efficient and always on time. He got the work done and left the place clean.

The pipes are in the ceiling and there was a leak. My son informed me of what was happening and he called me and asked for an account number for American Home Shield. I told him where to look to get the number from and then, I gave him the telephone number. He put the claim in and he spoke highly of the young man who came to fix the problem. The contractor had to do whatever he had to do to correct that. I signed up last August and this is the first time that I’ve experienced using AHS. It was exciting because it sounded like they knew what they were talking about and they had the know how to get the product over to the customer. The experience has been great with this water problem that I had and I have recommended AHS to my sister in Georgia.

Having American Home Shield has been great most of the time and they were great on my call about the garage door. The claims representative did her thing when I called and she told me who they were sending out and that they will be calling me to set up the time. Magic City Door came out on Wednesday last week and they provided excellent service. The garage doors that wasn't going down has already been working since they came out. I've had American Home Shield coverage for 20 years and they're a home warranty that helps you with your appliances and other things as well in your house if anything goes wrong.

Our dishwasher wouldn’t turn on and when I did the claim online, I was given the date and time that the contractors would arrive. Sears did the service thoroughly and everything was great.

I'm very satisfied in my experience with the dryer claim. The dryer wasn’t heating anymore and needed to be repaired. I called to file the claim and the representative was good and very helpful. The contractor who came out provided excellent service. He was very friendly and very proficient with the job. From the first inspection, it looked like it would be one thing and that’s what it really was what. But actually how to make the repair was a little bit more complicated and he knew exactly what to do. I watched him all the time. He also made it as fast as possible. And now, the dryer works well.

American Home Appliance repaired the dryer which was grinding. They put in the parts that they ordered and the dryer is working fine now. That company was awesome and I've had them out a couple of times. I’ve been with American Home Shield for many years. I tell people that if they live alone, having AHS is the best thing they can do. You don’t have to pick up the phone and bother the family if you have American Home Shield. Before, I used to wait so long on the phone, and I stay on the phone, 45 minutes on hold trying to get through. But now, when I call, I get through right away. They give me the company, and the company calls and sets an appointment. I’ve had a problem with people that have come out that I didn’t want them back in my house. AHS had been good with that where they would give me someone else. They had to have someone come out and check because I wasn’t satisfied.

The refrigerator, recently after I moved in, went kaput. There was like a code flashing across the thing. So, I submitted a claim, and then a GE gentleman came out and took a look at it. They gave me three options in order to resolve the issue after the part that came in wasn’t the fix for it. So, the option was to replace it. Everything went well. But I’ve been without a refrigerator for like three weeks now, and then unfortunately, the refrigerator that fits my size cabinet is on backorder, so I won’t have one for another month and a half. There’s a lot of wait time, too. But that was because they came, assessed it, and needed to order a part. That was another week. But that was really Home Shield’s subcontractor that came out to look at the refrigerator. I’m pretty happy with Home Shield.

I love American Home Shield. I've had them for over three years on three different properties and I've never had an issue. One time, I had an issue and the contractor wanted to charge all this extra stuff. I told AHS I would get my own guy to fix it. Once I did that, they sent me a check for what they would have paid him. They've been very fair and consistent the entire time I've had them. I've gone to companies that sucked and I came right back.

We've had American Home Shield for about 12 years. We got them when we bought our house, and for the most part the people that came out were decent. This gentleman that came out this time was absolutely the best that we’ve ever had. He was prompt, got to the point of what was wrong, got the parts for the heater that day and got it fixed. Most of the time, you have to wait two or three days to get the part. So, I’m very impressed with this gentleman and his company. LA Appliance doesn’t work that way and we’ve had them before. So, at least we’re getting decent contractors.

I've been with American Home Shield for about 20 years. It’s an excellent service. I had an issue with the washer and dryer where there were several things wrong. I called American Home Shield and Sharper Service Solutions told me when they’d be here, and they were. They did a great job too.

We have had a broken range (8 burners and double oven). It has been broken for 7 weeks now. I call AHS daily, always routed to a different country and constant runarounds. No one EVER returns calls or follows up. They promised us a cash out since it is not getting fixed. This was a week ago. 7 calls and 10 more hours on the phone. Still not resolved. Poorest customer service I could imagine!

Do not enter into this contract without caution. Quote from the technician- "AHS will basically never approve to replace a unit, it will get repaired, repaired, repaired." This doesn't sound like a scam until you account for the cost of whatever is not covered on the repairs! My HVAC unit that leaked R-22 was going to have a minor repair to fix. But my bill would be $900 on top of the $125 service fee. I chose to do the cash out option and have an AC company I know replace the unit. The contractor that came out said the work he was going to do would have cost a few hundred bucks plus AHS would cover $10 per 10 pounds of Freon that was needed.

Have been American Home Shield customer since Aug 2018. Have used service twice. Had oven and furnace repaired. Only cost me the service call price I signed up for when enrolling. Saved $2500 out-of-pocket costs. Local repairmen were assigned to my service calls. In both cases repairmen were friendly, professional, and courteous. They arrived on time; diagnosed problem; ordered parts; and installed parts as soon as they arrived. I also asked repairmen how American Home Shield was to work with, and both said easy to work with. 100% happy customer.

Worst customer service. Two unvetted vendors, one flaked out after making an appointment but never showed, second one put in the entirely wrong sized grinder pump system. All of this after AHS refused to pay one penny of a $3,800 plumbing bill! You also have to pay a $75 fee to AHS on top of this?! This is a new and low way for them to put the squeeze on us. Welcome to Corporate America where the CEO gets a $30,000,000 salary and a new boat and the homeowner holding this policy gets JACK. The amount of stress American Home Shield has caused is indescribable. 10 days without working plumbing and them finding a convenient way of not having to pay for the bill is why I’m taking the time out of my day to warn all of you. Do NOT buy this policy. You will cry a lot and drink a lot. They are worthless.

There were no power in two electric sockets in the bathroom and then on the exterior as well. I have stuff that I have to plug in that's electric like hedge trimmers and blowers, so that's very crucial. I sent in a claim electronically on the computer and the website was very user-friendly. They gave me a time frame when to expect the contractor to come out, and they said they will call about 30 minutes prior to them coming out. The technician from Elite Electric Solutions was excellent and very friendly. He surveyed what was going on, he asked me questions, and he went right to work and he was gone. Everything's on point.

My plugs on one side of my kitchen was out and someone from Sunbelt Electric came out and fixed it right away. He was knowledgeable enough to find out it was a wire loose in the main box. But I haven't heard from anyone at AHS or their contractors regarding my microwave and washing machine claims. Also the copayment of AHS is quite a bit. It's higher than the other ones but other than that it's okay.

I’ve had small incidents and it’s been very easy to do claims with AHS. The two people that they've sent out had been very professional, timely and did good. So far I’ve been very pleased.

American Home Shield is doing a wonderful job. I submitted a claim online, which was more convenient for me, and the contractor came out the next day. He was very good and the garbage disposal was replaced. It works better than the one we had before. It's quiet and it sucks up anything I put in it. It's a wonderful little machine.

My experience with Holiday Business Group was a pleasant one. The technician repaired my electric range, and I had no problem with the results. I've had American Home Shield for about 10 years. They could lower my rates, but other than that, everything's going very well.

My experience with American Home Shield has been very good. Their contractor, Advance Cooling and Heating, was out three times, and their guy was really very nice and efficient. The first time he was here, he found that it was the fuse, and then the unit worked for a day. But then, it’s not working again so he came right back out. He found that a wire inside one of the nuts had been bad. He fixed that, but it stopped working in a day. He came back out and he found that somehow the ground wire had gotten disconnected. So, he fixed that, and now, everything has been running beautifully.

For 15 to 20 years that I've had American Home Shield, they fixed or replaced what I needed to be fixed or if I don't have a man to do it. Their claim process has been easy. I call when I submit my claims and my interactions with their team has been good. My plumbing claim wherein K&S Plumbing Services came out went well. The plumber did light my hot water heater tank and I was very pleased with him.

After I called about my light falling out of the ceiling, Certified Electrical Technologies was able to come out that day. The guy was very polite and he worked like a champ. He was able to fix it that day. We've been in the house for 20 years and we've been using American Home Shield for at least 15. I like the peace of mind knowing what the payments are gonna be and that we are covered if something happens. If we ever sell our home, I would probably pay a year's worth for the new person coming in 'cause when we moved in, things were breaking and it was costing thousands of dollars to fix. So then, when I found AHS, we started to go with them and it's been a world of difference, especially with five kids.

Sears came out and looked at the appliance, and they had to replace it as it was so old that it couldn’t be fixed. They ordered the appliance and everything went fine. I’ve been waiting for a few days for them to call to install the appliance. Then while I was at work, I got a call and the guy said that he's on his way to our house to install the appliance. I told him that we were not there. That was the only thing, whoever was supposed to install the appliance, he should know they need to call and set up a schedule, not just show up the door. So, we rescheduled for Tuesday. But nothing with the insurance people. They're great. As a matter of fact, we put them on Nextdoor and Facebook.

Mr. Rooter Plumbing came and replaced the garbage disposal. I went on the internet and filed my claim with American Home Shield. The website is okay. Overall, my experience was very good.

The washer and the dryer both just been repaired a couple of times. The dryer, though, this time was not able to be repaired. The last time the tech came out, the washer wasn't spinning out. It was kind of a hit and miss. But this time, he just changed out the timer and it's doing okay. The tech was able to fix the washer this time and then the dryer should be delivered tomorrow.

Williams Dependable Appliance Service came out and it was perfect like always. They were very knowledgeable and friendly. They were exactly who you want to show at your home. They were on time too. They didn't call before showing up but luckily, I was home and the phone call didn't even matter. I will so use them for everything. Usually, when we call American Home Shield, they wanna send us somebody from Temecula which is like two hours away. I always have to make sure that I tell the agents to make sure to send somebody from town or anybody around us. Williams is just down the street. It's a great shop. The guy knew exactly what the issue was. He showed and explained it to us, and you can feel the vibe. It felt professional. I was so pleased.

One of the little center thing in our garage door burned up. I submitted a claim to American Home Shield online and in two or three days, a tech came out. The tech replaced the item and he was in and out of there in three minutes. The experience was great. I'm very satisfied. For two-plus years that I've been with AHS, we had one bad thing. It was a few years ago when a plumber never showed up and we had to withdraw the claim. But that was just one time.

My heater was randomly not firing on, so we'd have to turn it off, wait a few minutes, and then turn it on. Finally, after like the third time, I put in the request order to American Home Shield. And they put it in that morning. A-US called right away and then they were here later that afternoon. And it was a wire that had fried underneath the connector. The tech got the parts, he fixed it, and it was good the same day. I've used AHS for many years, and I used to always call to do my claims because the online was horrible. But online's much better now. I switched to online. I have AHS on three houses. I've been very happy.

We had some electrical problems where the lights were flickering. We also wanted to make sure that we had a good current going through the house. My wife submitted a claim over the phone. Their rep was good, friendly and helpful. We ended up scheduling a visit the following week and were given a three-hour window. The contractor arrived at the earliest of the hours. He was amazing. He had a ton of information, good customer service, and good talking skills. Sadly, he had to make a couple of trips because he didn’t have on him what he needed. But he called and checked in with me just to say that he had to go to a couple of different stores and he would be coming back. There were no issues since the repair. American Home Shield covered everything.

This is my second year with American Home Shield and I had one good experience and one bad experience. It’s been all right with their customer service but when I tell them my issue, they just call the contractor and just repeat whatever the contractors tell instead of trying to resolve the issue. Also, they should maybe get the contractors to adhere to a timeline ‘cause it looks like they don’t have any say in how the contractors do their job.

I just purchased a home and American Home Shield was the one that the seller suggested. So far, I've had three claims with them and they've all gone good. The first plumber came out and didn't really do anything but run water. He said it was okay and that if it happened within 30 days, to call them back and I wouldn't be charged again. It happened in 34 days so I had to pay again. Their contractor, All American Services Georgia, came out and diagnosed the plumbing problem. They didn't have the equipment to fix it so they came back the next morning and fixed it, and they did good.

I would highly recommend getting the best warranty coverage possible. The house is 40 years old and American Home Shield has been very helpful for us, and we appreciate it. The claims process has been timely and the response time turnaround has been expedient. We’ve been very pleased. When the shower valve got broken, we could only get hot water and not cold water. Poe’s Plumbing came and replaced the valve, and then we, on our own, had to get the tile taken out and replaced. But Poe’s did a wonderful job. They kept us apprised and were timely. We were very impressed with them.

My washer and dryer are 20 years old. They're great machines but they're not performing as they should. The washer was not cleaning clothes and drying out. They were still heavy coming out of the washing machine and the dryer wasn't drying. I'd have to do it on two or three cycles depending on what I was drying. I called American Home Shield. Their rep was fine, but she just wrote down the washer and didn't write down that the dryer needed help too. So when the A. T. O. M. people came, they just have the washer down. When I said that I had told the AHS rep about the dryer, the guy said that they'd do the dryer too while they were here and that they might call me to verify. That guy was great. I appreciated that.

I've kept AHS for 15 years primarily because of how they’ve taken care of problems that we’ve had. They did exactly what they said they were gonna do. We’re pleased with the service, and that’s why we still have it going. Recently Sears came out for an appliance issue. The technician advised us of what time he was gonna be here and he performed the work in a professional manner, and we were pleased. He got the plug line fixed, and it’s been working well since.

A1 Appliance Service was sent out by American Home Shield, and they had to replace the door seal on the washing machine. The guy from A1 explained the entire procedure and our interaction was excellent.

The contractors that AHS sent came out and replaced a toilet flange that was broken. So, they had to do some more than minor repairs. My experience with the contractors was really good. Everything seems to be working now. AHS is also very good.

There was some sort of a leak through something that was some kind of an overflow pipe. It was coming out of the wall. It has never leaked before and it started leaking hot water. So it was coming from the hot water heater. I sent in the claim online and Home Shield's website was easy enough to navigate. But it can be a little constrictive. Like for instance, it says, “You have a water leak, is it causing damage? Yes or no.” I didn’t know. So I put "yes" even though I didn’t know. There was no third option of input what you think or when you are unsure. But overall, Home Shield has a very good system. I’ve had some bumps in the road in the past, but generally, it’s been a very good experience dealing with them. It’s an insurance policy for something you know will go wrong sooner or later. If you’re not a handyman or a do-it-yourselfer type, then it’s a good buy.

Home Shield was assigned to me at my home in Colorado. And when I moved, the people I purchased my home from got another warranty company. But when that expired, I went back to American Home Shield just because I had such great luck with them in Colorado. They're a lifesaver. It takes a lot of stress out with me having to worry and if something goes wrong with my home, it's always been taken care of.

We love Scotty. He could come back any time to my house. He's very prompt. He does the work and doesn't mess around, so American Home Shield is saving money on him. He is not wasting their money by taking their time, doing the service by slow movement. I've seen others that do that. We could not flush a lot of our toilet, so it continued just going and going. We're on a well, so hard water kind of does all those things. And Scotty recommended some things that we should not do and we're following up on it, so we don't have to call them back. He took care of things. He made sure that we understand what we need to do, so it doesn't happen again. He said, "I'm not telling you how to take care of your stuff at home, but if you want it to last, you gotta do this step by step."

We came home one night and half of our lights in half of our bedroom and also in the den weren’t working properly. We had no idea why, so we needed an electrician. American Home Shield reps have always been very helpful. We haven’t had to use them very much, but Kelly Brothers were excellent. We reported it and then there was one day in between, and then they came out and kept us in the loop when they would be here. Apparently, it was just a wire that had come loose in one of our plugs. It was a great experience.

We've used American Home Shield on a previous home that we've had. We got them again and on our most recent heating claim, they sent Southern Comfort out. We've been dealing with this issue since we built the house and it was nice to finally have somebody do something about it. The contractors were very polite and attentive. They did their job well.

Everything went good with my washer claim with American Home Shield. The first time the contractor came, the washer didn't work really good. But the second time they came, they just adjusted the little things and then they worked fine. The contractor that came out was perfect. They called me by phone, they made an appointment and they got in time to my house. I was happy with my experience. I've had American Home Shield for a year already and so far, they've done great. They care for their customers quickly and somebody responds really fast to whatever we need.

We woke up one morning and the house was cold, and when I checked to make sure none of the breakers were kicked out, the heater just wouldn't come on. So, I called AHS the very next day. Submitting the claim was very easy, and I was very pleased because they responded right away. Someone from the repair people gave me a call within 30 minutes. And then, the technicians came out the same day. But I'm having another issue with it. I'm getting ready to call the people back because it's doing the same thing.

It was partly my misunderstanding that the warranty company puts it under electrical because that’s the only part of the garage doors that they actually cover on their policy. My problems had to do with the cabling and the springs of the garage door, so it wouldn’t be covered by American Home Shield. It was partly my fault that I didn’t understand. It’s not the whole mechanism that was guaranteed, it was just the electrical part. And in this case, there was nothing wrong with the electrical part. American Home Shield would not honor any repairs. However, the garage door technician solved the problem with the cabling and all and didn’t charge us any extra. So, all that we ended up being out was the $100 that we paid to American Home Shield for their service call requirement.

I had a different company when I was in Amarillo and my friend that had American Home Shield there loved it. It was then a referral. My claim with Garlington-Brown went great. They were easy to work with, and they were timely when they called me. AHS was very good, too. I hadn’t even got any paperwork from them when I filed the claim, and there was no problem with it at all.

I like that American Home Shield can get somebody out to look at things within a day or so. The latest time, they weren’t gonna be able to get anybody out here. I work five 12-hour days throughout the week, Monday through Friday, and they had told us they weren’t gonna be able to get anybody out here until like the 27th of January. We had a flood and we really needed these toilets looked at to make sure there were no stoppages before we start having work done. I explained that to them, and they gave me the name of a big-name plumber and they weren’t very friendly and they couldn't get us in.

We called American Home Shield for the heating to be fixed and they actually took care of it, and it was really great. I've had American Home Shield for about three years now and I always file a claim online, where it does not take any time to do it. It's really easy. I like dealing with the contractors too. They're good.

My air conditioner compressor went out so I called it in over the phone. The entire process was a good experience and I was to expect the contractors out within 48 hours. MaxAir Heating and Cooling was assigned and they texted me, told me they were on their way, and gave me the name of the contractor. He showed up on time and everything was upfront. From start to finish, the entire process was transparent and I know exactly what was gonna take place the entire time. Now, the air conditioner has been operating excellently. And so, I recommend American Home Shield all the time to people that are homeowners because every time I have an issue in my home, I’m able to call them, and within 48 hours, they let me know exactly who’s coming. They give me a phone number to contact the person, and the contractor always contacts me before they arrive.

The first company that came out partially fixed the issue, but then they kept jerking me around telling me they had to get somebody with more experience to come out there and look at it, but they never showed up. They said the problem was extensive and they couldn’t figure out what it was. And then finally, they got with American Home Shield and cancelled the order completely. So then, we called them back and that’s when Rush’s got involved. The guy that came out there from Rush’s fixed it. He drove up and was done within an hour.

I like the safety of having the warranty. You’re not hit with huge bills at one time but AHS should give it two years before they’ll raise those fees again. Submitting a claim was also fine. And when the ignition went out, the contractor replaced my ignition in the furnace. It seems to be working fine now. One of the things I dislike immensely was the response time on the phone. You’ll be on the phone waiting an hour for someone to pick up. I’m hoping they get better this year.

Submitting a claim to AHS was pretty easy. Recently, we submitted a claim on a Friday for a heating issue and then the contractors came out on a Monday. At first when they came out, the heat would come on when it wanted off, go off when it wanted to. It wasn’t correlating with the thermostat. And then after that, they fixed the switch on it on the furnace, but then it did the same thing. So, it was something else that was happening as well. I was comfortable with them coming back out. We were cold for a little bit, but then they came back out over the weekend. They were very professional.

We just bought a house and we were sure that the sump pump down the basement was working. When we moved in, we found out that it wasn't working. I tried to call the Realtor company that we bought the house from. I tried for two days but they would not return my calls. So, I called American Home Shield and the person from the real estate company finally called back, and they were gonna have their guy come out. Then their rep said, "You already got somebody coming out. Let them take care of it." So, RG Plumbing & Rooter came out, replaced the pump, replaced the seal and the pipe. However, the way the pipe was set up was wrong. There were two X-pipes going into the three X-pipe which was not to code, so AHS declined the claim, which I understand. But the real estate company paid the claim and everything was fine.

I got a new water heater and the water heater I had was 66 gallons. Then, when I went to order a new one, they said they don’t make anything bigger than a 50-gallon hot water. I took their word for it. I asked if that will give me enough hot water and if they were sure it was gonna be good and they said yes. Then they said they would send me a booster. I got it and I had the plumber come back. He raised the heat in the heater and I’m still running out of hot water. The booster pump they sent me was not the best booster water pump. Also, I found out in the interim that they do make a 65-gallon, quick recovery water heater. So, the people that I spoke to with American Home Shield either didn’t have the right knowledge or they lied to me.

AHS is real handy and I love it. I called them to fix my toilet. The tech was professional and timely in doing the work and getting the job done. It's been good since the repair.

American Home Shield's contractor came out a few days after I called for my washer, and that was good. The technician that came out was very friendly and professional. Every time I've called American Home Shield, I've had a good experience. In November, I called for the heater and the people came the next day. They looked at the part and then the following week, the heater was working again. Also, the people that come over are very polite, friendly and they get the job done. I'm very content with their work.

Don't waste your money. AHS is one of the worst companies I have ever dealt with. I have had multiple issues with this company. The last straw was a broken HVAC system. The compressor went out and due to code the entire system was required to be replaced. AHS said they would only replace $800 of a $4500 system. Not a very good warranty if you ask me. When I called customer service for a cash pay out they said someone would contact me in 5 days. I asked to speak to a supervisor and it took 20 min of arguing and was transferred, but after holding an hour no one ever picked up. Don't waste your time or money. They always try not to pay!

I've paid extra for a number of years to add coverage for my swimming pool. Recently my pool pump started making weird noises and I contacted AHS. $75 later, I was told that they would cover about 1/4 of the cost to repair. They don't cover changes mandated by a new law. One person I spoke to even quoted to me the section and line number in the contract that explained that. They then told me that I had agreed to cash out for the repair--I had not done that. I got so frustrated with the situation that I decided to cancel the policy. It's not worth the hassle of fighting with the bureaucrats. Now I'm being told that I owe $58 just to cancel the policy. That's even in the fine print of the contract. Ridiculous. They'll do anything not to pay for a covered repair.

Canceled AHS services and was told that all is fine and no other payments are required. They lied, they took out another payment. Justifying the payment by telling us it was on a new contract. He evidently lied to us or did not know what he was talking about. When the money was taken out of our bank account this month (Jan. 2020), we called AHS only to be told they would not be returning the payment to us at all. Evidently they change policy numbers when it comes up for renewal. He failed to mention that fact. I feel like we were scammed by AHS, they refuse to honor the man who works in the cancellation department email where he says no more money would be deducted and our account would be canceled.

911 Locksmith Services came out and rekeyed a door. I had one key when I had moved in my new home. And then I lost my car keys and the one key not long ago, and so the only way I was getting in is through my garage. The service person from 911 was a sweetheart. She did great. There's even another door that was in my garage. It had a double bolt on each side, and I didn't get the key. She said, “Hey, it’s okay. It’d take me just a second.” And then they charged me, but that was cool because it cost me more to go out and get keys than it did for her to just make them right there on the spot. She made me extra keys for my wife, my maid and my daughter. So, I had a great experience with her. She was quick.

I called American Home Shield for my heater as the temperature wasn’t being regulated. We would have it set on 68 or 69 degrees and it was at 63. Their contractor came out very quickly. I submitted the claim later than three o’clock and they were out around 11:30 the next day. The technician turned the heater on and it wouldn’t even come on when he was out. They changed out a fuse, but then, it was just blowing cold air. I know that it’s winter, but we’ve got three units and none of the others blow cold air. The technician was excellent but he has been out a couple of times for that unit already. I was really grateful that it was the same guy, but something’s not right here. I asked him when would American Home Shield replace the unit and he said that they have to see if they can fix it.

We had some slow-draining kitchen faucets, and the contractor came the same day after we made the service request to American Home Shield. The contractor resolved the issue very promptly, so we’re satisfied with their service. He also came in with a very good price and a good attitude. We've had American Home Shield for a little more than one year. Their claims process is painless. I prefer to do it online.

Everything worked out really well on my claim for a rekey. American Home Shield's claim process was easy. The contractor was on time, and he was able to explain things to me in layman's terms. He did the job well.

I was having a problem when I turn the heat on the first time in the house. It kept shutting the thermostat off. It was slipping the breaker. I made a claim with AHS online and someone was out within a day. The contractor hooked up some meters and checked things, and said the breaker was going bad and it needed to be replaced. It's now working right.

My icemaker was leaking and Steffen Family Appliance Repair fixed it. Submitting the claim was easy and the people who were sent out were good. Overall, my experience with American Home Shield was good.

My wife uses the Jacuzzi tub quite often. She had recently been using it and as she was turning the jets on, she said she smelled something burning, plus the faucet was leaking. I called American Home Shield in for those particular problems. Greenway Home Services came out and they discovered that it was probably some hair or fibers in the pump, and they cleaned it out so all is working good. The pumps are working fine. They replaced the seals in the faucets.

I've been with AHS for 10 years now and they've been very professional. If there's a problem, they always go through lengths to resolve my issue. One time though, I opened a claim for my rental's garage door opener and their vendor, Brutus Garage Door Repair, wouldn't even come out and evaluate my problem. He told me that I was wasting my $100 service fee for him to come out and look at it because if he couldn't fix it and the problem was not covered by my warranty, then I would have lost my $100.

My air conditioner was not cooling. I was told that once I submitted the claim, Home Shield would get someone out as soon as possible. Beaches Air Conditioning and Heating came out at least two days later. It wasn't real hot out at the time. Fortunately, there was no rush on it. They checked out the unit and they determined after a thorough check that there was a leak somewhere, but it was so tiny, they had difficulty finding it. They came out with better equipment the next time, worked at it until they finally discovered where it was, and determined it was a very difficult place to get to. They had to splice in a piece of tubing to take the leaking part out and splice in that part. It took two guys working to get it done.

Ultra Pools came out and did a good job. It was perfect. They came within a short period of time and they told me what was wrong. As soon as they got the new motor, they called me and within a day and a half, they came right back and did the job, no questions asked. Usually, there’s always a little time in between. But with this claim, they seemed to know what they were doing. To able to get the part is always the key to anything.

A couple of ceiling fans in my house weren’t working and the electrician figured that I will need new fans. It took a few days, but he came back with new fans and installed them. That worked out pretty well. Usually, the contractors come through, but I have had some not so good contractors come out. So, maybe American Home Shield needs to vet their contractors a bit more. Once, I had an easy issue and the contractor tried to give a fix without trying to find out what the problem was. Within a day, it was back to where it was. The quality of contractors is not good. When putting a claim in, it’s generally easy doing it online. The only problem is you don’t know who would come out and actually do the work. So, sometimes, it’s better to call and sort of try and select the service provider who would come, so you can at least see and decide to do some research beforehand.

We had two problems and we’re still working on the second one. The contractor that was assigned to us was Appliance Connection and they have done fine. The first issue was the thing that was controlling the defrost stopped working, and they replaced that. After that, there was another issue with a controller that controls the temperature between the frozen side and the refrigerator side. So, they had to order another part and it would be next week before it comes in. I just wish they had more parts on hand. Other than that, having American Home Shield makes me not to have to worry about repairs.

I like the array of things that they cover like our swimming pool because we couldn't find anybody else to do that. I also like the quick turnaround that we get. The amount that they cover could be better though. But I understand that they have to cover certain things in order to turn a profit. I would have been out of my pocket a lot more if I didn't have the coverage that I have right now though. Cabot Mechanical was very informative, polite, and easy to work with. They called ahead to let us know when they were coming. I love their service. It was very thorough. They explained everything that they were doing and made sure that we understood what they were saying. I've been with AHS for the last year and a half and I've been satisfied with them.

The freezer's ice maker was broken. It was jammed and it wasn’t producing ice. I submitted a claim with Home Shield online and found the website to be straightforward. And then Optimum gave me a call in response to the request. That was my first call and it was easy. Optimum was on-point and the guy was responsive. He gave me five calls on when he was gonna be on-site. And not only did he fix the issue, but he showed me the root cause. And that way, it didn’t happen again, which is really appreciated. I enjoyed working with them.

I started having a continuous leak in the toilet bowl itself and it was driving my water bill up monthly. The tech from Loftis Home Improvements came out and fixed everything on the inside that was broken, and was done in 15 minutes. Everything has been great since. I’ve had AHS for two years now. If you look at Google reviews, it seems like AHS doesn’t have good reviews. But so far, they’ve been great with me on all the calls I’ve had to make.

My recent claim experience with AHS went great. The contractors came out but they couldn’t fix after all the appliance. They couldn’t find the parts for it, so they had to order a new stove. And then, when it came in, they put it in, and it just fits right, and that was it. The quality of the new stove is great. AHS provides great service and they're prompt. I’ve had a couple of appliances worked on and they’ve repaired for me. It was the first time they had to replace one.

I had AHS years ago, but when I got them I had just bought the house so everything was kinda new and under warranty. I said that there was no sense in keeping them right then. After a few years, once everything went off the guarantee, I decided to go back to them. The technicians they sent for my range were very courteous and professional. It would go up to a certain degree and then would shut off. They had to order a part, which took about 10 days to come in. Now, everything is working perfectly okay.

The process of submitting a claim with American Home Shield is very easy. I can send it online or call them, and I don’t have to worry about anything. They cover everything. If they need to replace it, they will replace it. They have good contractors, too. I had a recent claim where 495 Garage Door came out. Everything went well. They repaired and they replaced the mechanism, and it’s working fine. They were on time and did a good job.

I had a back-up in the sewage line. I have a bath and when I went to turn this thing on, the water in the toilet started bubbling. In the full bath, the bathtub water started coming up rising up, and it was dirty water with lots things in it. I called Home Shield and they had somebody to come out the very next day. When the technician came out, he lifted up the little plate on the outside, and that was when all the water started erupting and everything started coming up. He put some kind of suckage or snake in that. They cleaned it all out. I asked him what was the problem. He said if I have any little children, I should be sure not to put the diaper wipes inside of there 'cause it was a lot of those. And those don't dissolve. But everything is okay now.

We've been with American Home Shield for over 15 years now. It's fairly easy and efficient to file a claim. Sometimes, we go online and do it. Most of the time, I call, and I don't have a problem with it. The contractors have all been helpful, friendly and knowledgeable about what they're doing. The only issue was when we put them on a schedule to come out late in October and they came out in December. It took a little bit longer than we thought it should be. It was only when we called them that we found out that they weren't gonna come out. A phone call or an email from them would have been helpful.

This is our second home and on the first one, we had American Home Shield for about 13 years. On this one, it has been 10. I've been trying to get my friends to subscribe for years. Every time one of their major appliances go, I say, “See? I told you so.” It’s easy to navigate through American Home Shield's website – piece of cake. Most recently, I filed a claim online and Pipe Down Services, Inc. came out to replace a kitchen faucet. We've used them before and they’re very professional. They're always right on time and they let us know what they’re doing. The faucet has been functioning perfectly since. We're very pleased.

ABNation was great. Their technician came out within a couple of days after the phone call. He called me and scheduled a time. Then he came, diagnosed it, told me what was wrong with it and said that he would order the parts. He also said that as soon as the parts came in, he’d schedule to come and install it. He was realistic with his times on when the parts would come in. As soon as the parts came in, the technician called, scheduled an appointment, and came in here and fixed it. He was awesome. It was our pool heater. He walked me through the entire process of everything he was doing and he even gave me some advice for routine maintenance. It was a good service all over.

We had an electric issue and the tech found that we weren’t getting power from our receptacle because some things were not connected. He also had to replace something. He did okay. We've had Home Shield for a long time and they've been pretty good. We get everything done.

I've had American Home Shield for two years and when I used them once, I was happy with the service that I received. As far as submitting the claim, it was a really good process. Sears came out and they handled my claim perfectly. The microwave door broke. The glass slid down, the handle broke, and the technician came out. He was on time, and he ordered a new door for the microwave. It came a week later and he came on time again and installed it. He was out in about 10 minutes.

When I called AHS for my microwave, I was told that somebody would get with me. I was also told the name of the company that would be servicing it. However, I never heard from the contractor so I called him. Then, we texted back and forth because I wanted him to know what was wrong with it before he came all the way out here and didn't have the right part. He came on a Saturday morning so we didn't have to wait through the weekend.

I've been with AHS for a year and a half and when I call in they give me a call the same day, They set an appointment out for me and their contractors come out and fix the problem. Recently contractor from Prestige Appliance Repair Services came out. I told him what was wrong, and he had to order out a part. He’s a very nice young man.

I had a garbage disposal leak. I submitted a claim online to AHS and the website was user-friendly. The contractors came out and assessed it. Their service was fine. However, it’s not finished yet because I’ve been waiting for them to call me back. They were supposed to be coming back this week with a new disposal, and I never received a call. I called American Home Shield on Monday and I never got a callback. So, I’m not happy with that. AHS is good to have, but sometimes, it’s not the easiest to deal with.

We got into the house a month after we bought it because we were doing some work to it. We started using the appliances and things like that. When we went out to use the jacuzzi or spa, we turned it on and we noticed that it was working. It heats up the water, then it gets to 100 degrees. When it gets to 100, it stops cooling, and keeps it at 100 degrees. It has buttons on the control panel that you can adjust the temperature up or down depending on what you want your spa to be at. When I tried to adjust the temperature, the unit did not respond. It would just keep it at 100 until we turn it off. That was when I called. American Shield said the warranty covers the spa and they sent out Maui Pools.

I got an email from American Home Shield once the contractor has been notified. They told me who would be coming and then, the contractor called me and set up a time. The commode in both of my bathrooms were loose on the floor and in the hall bathroom, the contractor had to totally pull up the commode and redo everything underneath it. Then, he used some kind of caulking to level it out, so the commode would sit flush and not come loose again. He did a great job and was very professional. Everything was cleaned up. Nobody's living in that house at the moment, so it wasn't a problem to wait eight hours before anybody could use the commode.

When the heater had started making noise, I requested service from AHS. The noise was like drilling something. The office called us directly and said the time frame. They asked if I was available and I said okay about the time frame. The contractor called and gave us updates about where he was at and when he was coming. He came in the afternoon the next day and had a look at the heater. But when he turned it on, the noise wasn't there. He did some fixing, put some oil to some parts and said everything looked fine. He told us to please record the noise next time so if there was something else going on, he could understand it from the noise. He was so nice, friendly and knowledgeable. We're happy with the service.

American Home Shield had Sears come out twice. Once with the dishwasher and once with the gas dryer. With the dryer, they came out, diagnosed the problem, ordered the parts and installed them in a timely manner, and it worked fine. They replaced about four or five different items before they got it right, but it went great. With the gas dryer, they never got it right. It was a nightmare. I had to get my gas man to come in to correct it. Sears was not prepared for a gas dryer. They said that it was my fault because I didn't tell them it was a propane and not natural gas. But they should have known that from the model and serial number. I told one repairman that it was a propane gas because my propane man has just been out to fill out the tank. So, it was a communication problem and them not following up, reading the serial and model number correctly. They took both of them down and they simply said it was a propane gas.

AHS handled our plumbing claim perfectly. There were two different issues, for which they sent Loyalty Home Services out. One issue was that the garbage disposal was straight up broken and the other was that there was a leak in one of the faucets upstairs.

I was with AHS in the past, but let them go. This time, I've been with them for almost two years. I have a new heater and had to get a new policy. I got all the new stuff now so I feel that I’m safe for a while. The first plumbing company that AHS sent to me didn’t get the issue resolved. I don’t ever want them back. I just never followed up on the problem and let it go. I was gonna discontinue my service if I hadn’t seen some results, but I was well pleased with the last plumbing company that I had. The plumber did an excellent job and had a nice personality. If a person greets me with a pleasant attitude and not have an attitude before they do their job, I’d be satisfied with them if they can get the job done. Also, he communicated with me even though they didn’t have the parts then. I didn’t have to bug them like before.

I had a claim regarding the leak in both bathrooms. I filed this online and the website was great. I was told that somebody would contact me within 24 hours. Pruitt's Plumbing came out. They were great and everything has been functioning perfectly since then. I'd tell others to get American Home Shield.

One of our toilets was plugged. I called about it and Vale Plumbing was sent out. The guy was perfect. However, my last visit when KB Plumbing came out, it was the worst service I’ve ever had. The guy wanted me to pull my vanity out to work on my pipes underneath the vanity and he never did because I wasn’t gonna pull the vanity out. But I told him I could have it out in the day and he said that he'd let American Home Shield know and they would call me to set up a reappointment on this. That was two days ago and nobody’s ever called so he didn’t get back to them.

AHS had good ratings online. I've been with them since November. They sent out Houston Air recently and they were good and friendly. They diagnosed the problem and recommended that I get some heating airstrips and then they also let me know options that they had to replace the whole unit. The work was quick. They were in and out. It was about 30 minutes.

The garage door in my rental property was not coming down and I submitted the claim to American Home Shield. I do everything online. The minute my renter asks for something, I login and fill out the thing, and it’s very simple and easy to do. The website is very reasonable although it doesn’t give a time on when to expect the contractor. It gives the place and it says they would let us know. The renter had changed the light bulb out in the garage, and she used those other light bulbs and the garage door stopped working. All that the contractors had to do was change the light bulb and it cost us $120.

American Home Shield has always been a great company. It just takes a minute to file a claim online. We had an outlet that had a fuse that wasn't working and after I submitted the claim, I heard from Washington Electrician Service the next day. We set an appointment for two days later, which was what would work for my schedule, and working with their technician was fantastic. He came in, isolated the problem quickly and got the fuse replaced. It probably took about 20 minutes.

The refrigerator at my rental was not cooling. The claims rep on the phone when I put the claim in was great and I was told I would be contacted within 24 hours. Within a few hours, I was contacted by the appliance company, ABM. It took a couple days for ABM to schedule the service appointment. When they came out, they said the refrigerator was old, it needed a part and they would need to research the part. They were there on a Thursday and on Friday, nothing happened. They promised to respond to my renters on Monday. When we hadn't heard anything on Monday, I contacted the home warranty company on Tuesday, and they promptly replied that they had a part on order that was scheduled to come in on Friday.

Last summer, our air conditioning went down and it took a month of getting back and forth whether they wanted to decide to replace it. We were not happy campers. I called several times and the explanation I got was, “There are people in states like Arizona where it gets much hotter, then you would have to be handled first.” It was not the same contractor in Arizona, so why would that make a difference? I really debated whether to renew based on that experience. But this time around, with the furnace, it was fabulous.

Most of the time, they replaced things when it needs to be replaced. I like their contractors except the Sears people. They don’t seem as knowledgeable. I don’t get the impression they know what they’re doing as much as the EL Appliance guy, Anthony. I really, really like him. He’s always very nice and very fast. He gets right here and tries to get me fixed up every time.

Our experience with the claim where Lubbock Appliance Repair came out was good. I called American Home Shield and they wanted the model number of the refrigerator. Then they wanted to collect my co-pay and after that, they gave me the name of the company that would be contacting me to do the service and gave me the phone number. The contractor checked my refrigerator and figured out that the problem was the compressor. Then he went back to their store and had to order it. It took a little over a week for that compressor to come in. He called and came back, put it in, but it wasn’t cooling good. So, I called them and he said that he would come back the next morning and work on it some more. However, I didn’t hear from them.

I filed a claim for a range microwave, deductible came out of my account on 1/16, Miller Appl is the co that AHS sent out, it is now 1/28 and I have yet to hear back from this company. When I called AHS to complain and ask for my ded to be returned Maria ID** advised that I needed to wait for Miller to call to schedule an appt to come back out. When I advised that I had been waiting for 2 1/2 weeks and no longer wanted to deal with such an unprofessional company, she was unapologetic and told me that I could not speak with anyone above her and she was it. I advised that I wanted to complain about not only the service I received but about the agent prior to her that stated I didn't need to speak with a Supervisor because the matter was resolved, (I was furious) the matter was NOT resolved because I still did not have a working microwave.

I have been with American Home Shield for 4 years. They have never been this disappointing since this past year. They reached out to me to request an extension for another year with my warranty. To sweeten the pot they agree to give me a $75 credit so I would agree to go another year so I did. I have had one service call that have lasted over three months long to fix one dishwasher. I told them to look at their notes to see and verify that I want to apply my $75 credit to pay for the service fee.