American Home Shield Reviews

My kitchen light wasn’t coming on when I turned it on. I had two separate switches and one of them wasn’t working. And Wester came out. The guy was very quick and he told me everything that was going on. It was a good experience. So far, I have been very pleased with American Home Shield, and it’s not super expensive.

Done Rite Appliance Repair came out to fix the ice dispenser in the freezer. The tech needed to order a part and he came out another time a week later and put in the new part. It's all fixed now.

I feel very good about them in the last six months. My initial experience was extremely difficult. It took forever to resolve an issue. But since then, I’ve had a few interactions and they’ve been excellent. So things have improved dramatically. Last month, we had an adjustment to the water heater. The tech was very professional. Everything is fine now.

AHS is a very nice company to do business with. I pay a fee and then I also have a fee when the person comes, but at least they know who to send, instead of me trying to find someone. So far, they have sent very capable people for different things. When the faucets in the master bathroom went out, Williams did an excellent job. He was very capable. He knew what to do and did it. He also quickly took care of the job and I was very pleased with his work.

We had a claim in December and Brick Works came out. I would never wanna use them again. They look like they're a huge company, but in actuality, they're working out of their own truck or a truck supplied by this company. But their home office is in Charleston, West Virginia. What happens is AHS calls the main number, and then Brick Works calls a person that supposedly works for them on the cellphone. Then they dispatch the person to whatever the address is. They also took advantage of me. I had a backup of my sewer pipe and water was coming into the house. They couldn't fix the problem. Then we deduced that it was outside the house, which was not AHS's responsibility.

I reported a plumbing issue to American Home Shield. A previous company replaced the spout that goes to the bathtub and after he did that, he checked everything. We found out it's leaking so I called back the same plumbing company. They said I had to make another order so I called my home insurance company. They said they would send someone for a second opinion and they would take care of it 'cause I was still under warranty for the first repair.

My husband submitted a claim for the washing machine. I put the clothes and came back about four hours later, and they were still washing. So the issue had to do with the timer. Someone came out fairly quickly and my husband told the contractor what the problem was. They looked at it, but they didn't bring the part with them, so they came back that day with the part.

I considered American Home Shield as a warranty so if in the event that something went wrong in my house, they would come out and fix it. I’ve been with them since 2011 up until now, so that’s a long time as far as paying each month. And over the years, when I had to call them to come out, I was always satisfied except for one time and that was last year when my hot water heater went out. In fact, after that, I was thinking about dropping American Home Shield because I really felt that with all that I paid into the warranty for every year and for the number of times that I used it, they kinda fell through the cracks because of the mere fact that they didn’t want to cover the repair of my water heater.

I called AHS when my AC was giving no cold air. I told them what was going on and they sent somebody out. I got an email saying that the contractor was coming. It also asked what was the appropriate time that I could be here. I responded to that and was told to expect the contractor between 12:00 and 4:00. It was the second time that somebody came out to do my AC and I was satisfied with the work. I would recommend AHS.

The heat thermostat was up and no matter what I did, I couldn’t turn it down. The contractor came out in less than 24 hours after I called American Home Shield. He came, went straight to work and put in a regulator. He was very good, professional and explained things to me. AHS has been helpful to me and they always get down to business when I call them.

Submitting a claim online through AHS' website went fine. Their contractor, RG Plumbing & Rooter, did two of my toilets. I couldn't flush one as the flushing system was messed up. The other was leaking. The techs did well and everything has been working fine since then. Overall, I've been very satisfied with AHS. It's a good company.

I've had American Home Shield for a year and a half now. I had it with my previous residence as well. I appreciate their service and it's a nice peace of mind. Recently, I placed the claim on my garbage disposal online and paid the co-pay online. Clog Father called me and they showed up. They had a unit in their truck and they were able to take care of it right then. The only thing that was not fantastic was that about a few months ago I had somebody out for the same issue. So, it was kinda irritating to have to pay a co-pay a second time for the same issue. But this claim went very smoothly.

There was water that was spraying inside the pump housing area on my Whirlpool. Home Shield was right on it and sent me a text. They said they contacted someone and I should be getting a phone call, which I did seven hours later. Steven A. Mills Plumbing came out and the tech assessed the situation and found out what was the matter. They ordered the part and came three days later and replaced it. Everything works great and back on the way it was. Home Shield is a peace of mind. I don't have to worry about if something breaks and I don't have to worry about trying to come up with the money. I looked online how much one of those pumps were and they were like almost $400. And I paid $85 and that was it. It's easier to come up with $85 than it is 400.

The refrigerator was conking. I called the number that I googled and said to the rep what was wrong with it. They said that they would have Maughanster give me a call and let me know when it would be. It took a couple of days for Maughanster to come out. They fixed the problem and the guy was nice. Everything was exactly how it should be.

We had submitted a claim to AHS for different plumbing issues. The hot/cold in the sink, when you turned it back, it wouldn’t open. They fixed that and some toilets, the one with the flapper. And then they fixed another one that was loose as well. The plumber was really good. He had to buy the part, and then he came back. So far, I like AHS. You gotta wait a couple of days, but other than that, it’s pretty good.

We only used American Home Shield once or twice, and there was a quick response with the workers. The refrigerator in my garage stopped working. I went online and made a claim which was very easy to do. American Home Shield said that within 24 hours, I would get a call. But I then got an email saying that Savvy Tech would be out between certain times. Those guys were excellent. The motherboard of my refrigerator had gone out and luckily for us, they were able to find one in stock close by that same day. Otherwise, we would have to try everything else. Our fridge is like a new one now. It was a great experience.

Submitting a claim is quick and easy and Air Pro did a very good job on the AC claim. They let me know who the tech was and I had a picture of him so I knew what to look for whenever he arrived. That was nice. They were very quick and efficient and the guy was wonderful. I'll continue it when it's time to re-up because I had a good experience.

We just bought a house, and the air conditioner in the attic wouldn’t shut off. It was continuously running. So, I had my wife get ahold of American Home Shield and see if we could get somebody out there to fix it. We’re brand-new homeowners so everything’s a new experience to us and right now, everything’s real good.

A technician came out for a heating claim and did his job. He was talkative and informative. He knew what he was doing and he was professional. We’re happy with the work he did. The furnace is working perfectly now. I paid my deductible. American Home Shield is the least expensive and it’s the most highly regarded with the appliance people here in this area.

The first couple of experiences with American Home Shield weren’t so good. I was without a refrigerator three months before they finally got it resolved. They kept sending out the same part to be replaced, and then two days later, the part would go out again. So, it wasn’t the part. It was the refrigerator. And finally, they replaced it. I live in Pearland and it takes a while to even get an appointment to get somebody. Except for the garage door repair, which happened the very next day, so that went well. American Home Shield's claims process was great. As a matter of fact, I did recommend them to my nephew. I told him that it was a great deal and good service.

When the water heater sprung a leak and dumped all its 40 gallons of water on my basement floor, submitting the claim for it was extremely easy. I went online and did it in a couple of minutes. I have tried calling a claim in, but it was a whole lot easier to do it online. I've been with AHS since 2012 and got it before I retired to help manage my large expenses. For the most part, their contractors are really good. They send out whoever they send and you don't have a choice, but I have not had any problem with any of them.

The repair guy came over. He was absolutely professional and walked us through some of the characteristics of our system and told us why we were hearing the sound that we were hearing. He was fantastic. But at the end of the day, there was nothing wrong with it. My wife and I misjudged it. He even stayed for a while to allow the appliance to cycle through to make sure it was okay. And then he said, “Look, just submit another work order if something’s wrong, but there’s nothing wrong.” I also had an electrical claim, which was the first claim, and that guy was absolutely incredible as well. He came by and said, “Sir, you just need to hit this little button on your outlet.” It was one of those circuit breaker outlets.

I had an electrical claim with AHS where they sent out Certified Electrical Technologies. Everything was done and the technician was very professional when he came in. He fixed the outlet in the kitchen, in the dining room, and in the master’s bedroom. He explained what happened with the system and he changed some parts, but everything was very good. Other than that, in one claim that I put about one year ago when my appliances had a problem in my kitchen, the contractors didn’t have a part when they came to fix it. They were supposed to order that part, but they never came back. And I was waiting for their call to make an appointment again and come back to fix it, but they never called. When I called American Home Shield, they said that the case was closed because I didn’t call. I told them that I was waiting because the technician said he would order the part, but AHS said they couldn't do anything to open the claim.

It’s usually pretty simple to open a ticket with AHS, and the contractors that we’ve worked with had been responsive. But their contract management needs to improve. I had to purchase a new contract and it wasn’t renewed. Then, it was kind of a hassle to purchase a new contract and reconnect through the phone with their customer service. If you have to call, you have to end up on hold for quite some time. It’s a lot easier to work with them on the web and their website as well as the app, are good. I also like all the web-based interface and the fact that they track it when the person is arriving. But I had a billing issue a few years ago and it was difficult then to get the contracts reconnected online. It wasn’t as easy as it could’ve been. So, I had to have a few contract numbers for a while, then they had to kill one.

I have been a member for 3 years. I have made several service calls. I am ok with paying the agreed $75 but there are so many loopholes that cause extra cost for the customer. For example, I had a leak in the ceiling, the plumber came out (1st out of 3) and could not fix it ($75 gone). I called AHS and they sent a 2nd plumber for free (yay!). The 2nd plumber could not fix it. The 2nd plumber said that AHS does not cover cutting holes in the ceiling and if I want them to take a look they will charge me $200 (I think it was $178 or something like that). So I paid it because I need to have this problem fixed but even after cutting the holes, nope they could not find the problem. I called AHS to cancel my contract since it was just costing me more and more money and they offered to send a 3rd plumber.

Absolutely positively under no circumstances would I recommend an AHS home warranty. My client has water leaks and there was NO ONE that responded to the client's concerns. First, there was a water leak at the entry point of the water lines going into the house. AHS didn't cover that leak because it was not 'INSIDE' the dwellings. Then leaks were noticed under the house. We started asking how much if any of the repairs would be included under warranty in MAY, MAY 2019. To date, we have not had any definitive answer as to whether water leaks in the galvanized pipes under the house are covered or not covered.

Heat went out when it was about 20 degrees outside. Put online request for service on New Year's eve. Had to pay $125 before they would proceed with claim. Called early on new years day. Service company AHS put on the service call wouldn't come out until 1/2. Ran out and bought backup heaters so the family and house wouldn't freeze. Tech came out on 1/2, informed us 2 things wrong with heat system. Long story short, after dozens of calls with AHS, English as a second language folks, two different service companies, 23 days and $625 (on top of yearly cost) later our repairs were completed. Oh and they want to try and charge me another $125 since their service company couldn't complete both repairs, which I'm disputing. Saved us some money. Highly recommend you have back up heat to get you through. Don't count on this company for quick turnaround on repairs.

I have been going back and forth with them is February 2018 regarding my machine not draining the water out of the washer properly. I have sent videos and pictures. I have had 4 different technicians come out. They have changed the bowl, motor, dog ears, the ring grip for the washer to spin and still I am having the same problem. Now we are in year 2020 and they want to send out the fifth technician!!!! American Home Warranty here I come!!!!

I used to have American Home Shield and I had a super bad experience with them, so I quit for several years. And then, I decided to go ahead and get back on because I heard that there was improvement. So, they have improved from the time before when I was on. Submitting claims used to be that you would get on there and wait hours and hours on the phone, but FBR Company came right out immediately and assessed the situation, and then promptly got it taken care of. Everything went very well with my heating claim.

We thought we had a water leak one time. My son said he saw water coming down the wall downstairs, so we panicked. AHS sent J-Star Services, Inc. to service the request but then as it was, my granddaughter had overfilled the bathtub and hater had leaked behind the stopper at the top at the overflow. It had run past the overflow there but then there was nothing really wrong. The tub needed some caulk behind the overflow valve but then the plumber who was sent said he didn't do that.

When the high limit switch on the furnace wasn't working properly, we called Atlas Heating & Cooling, a local company, to come out and service the furnace. The contractor changed the high limit switch and so we had heat. We paid the fee and then called American Home Shield. Because the heat was out when I came home from work the day before and I knew I had AHS, I thought it was okay to call a local company to come out. Unfortunately, when I called to submit the claim, they said, "This is not how it works."

The ceiling fan stopped working and I went online, filled out the form and paid the $100 fee. American Home Shield contacted me the next day to tell me who would be coming out. Then SJDI Electric contacted me and set up an appointment. They came out at the time they said and the guy fixed it in about 30 minutes. It was a capacitor inside the fan that had gone bad. It took him about 30 to 45 minutes to fix it and that was it. He’s very professional and the ceiling fan is working fine. Everything went well and they had a 60-day warranty. If anything went wrong or it stopped working within 60 days, they’d come back out to repair it and it wouldn’t be another service call. This is my second year with Home Shield and they always come through.

The primary pool pump failed. It threw a bearing and it just flat out failed. American Home Shield sent Master Pools by Atlantis and they had to order a replacement pump. It took two days to get the job done. They came out on the weekend and checked it, and went ahead and called American Home Shield to get it going Monday. Every interaction I’ve had has been successful. I’ve been happy with the service provider, the time limits and the resolutions. They’ve done a great job. This is the second time I’ve had this contractor at the house and they were great. I had them out last year through American Home Shield as well. I’m gonna start using them for some regular maintenance on my pool.

US Air came to our home on January 31st. Now, they came days before that to repair our unit because the tech had to put a panel in, and then he had to do something to the unit itself. And I thought it was repaired correctly. Later that night, I heard a loud pop. My bedroom was right next to the unit, and I ran, and I came out of my bedroom. I looked around and investigated. It sounded like something fell in the house, and I didn’t see anything. So, I went back to bed. The next morning, my brother left because he lives in Oklahoma City. So, he left. And I didn’t feel right. My mom also told me her eyes and nose were burning. We were sluggish. I said, “Mom, I just feel like I just wanna go back to sleep. I don’t know what’s wrong with me.” And she said, “Baby, I’m sleepy too.”

My friend, who’s also my boss, got American Home Shield. And so, I thought, “I’ll check that out too.” And I was very satisfied with that decision. Their claims process was good although it took a little longer to get them out than I would have liked. Even though it was just an unclogging a sink issue, it took a week and a half. I wish it could’ve been sooner. It was just to unclog a sink, so it was okay, and my tenants were perfectly fine. But if it was something else that was more pressing, we could not have waited this long. The guy from Greenway Home Services who came out was great. He fixed the issue and he was wonderful. I was very pleased.

The guy came out and was in a rush, big time. The problem was that the light fixture wasn’t working, but he wasn’t even ready to touch that. He just checked the switch and said that it was fine, that he didn't care, and that he was not authorized to touch the light fixture. He also said that he didn't have time and had to go. He wouldn’t do anything. I argued with him and told him to have a look at the light fixture. After 20 minutes of arguing, he touched it and found the shorted wires. He just unfolded it and it worked. It was a small thing and I could have done it myself, but I thought, “Let me not touch the electric stuff.” I also had another claim before and it went okay.

When the furnace wasn’t working, the contractor came out the morning after I got ahold of AHS. I called on a Thursday and a couple of guys came out Friday morning and fixed it. I’ve owned a home for a long time. There are a lot of expenses and a lot of things that go with owning a home. Especially for somebody that never owned a home or somebody that’s young, it’s really a good deal to make sure you have a little insurance on some of the big items that can go bad. You got a lot of money invested and you’re paying a lot of money every month. And when you have a problem, a home warranty helps out quite a bit. I've had AHS for a year and a half and they've done an excellent job.

It was one of coldest times in Jacksonville and the heater outside was making a loud sound as I had the heat on, so I had to turn it off and called to file a claim. The live representative was very helpful because when I was talking to him. I went out and turned on the heater, so he could hear what was going on. He helped assess the problem. I was told to expect the contractor within 24 hours. The contractor from Beaches Air Conditioning and Heating came out on a Saturday and said that it was the fan and that they would have to order the part. Then they came back on Monday and changed it. Everything was good this time. It was quick and efficient.

One contractor recently had a problem with my washer and dryer, and another contractor came out. The first one AHS sent out didn't seem to fool with it. He said I need a new washer dryer. AHS sent another contractor out and he fixed it right away. AHS evidently didn't know that it was fixed 'cause they called me and said that they were gonna give me a new washer dryer, but I didn't need it then. I told them it's fixed. I've had AHS for around 4 years now. It took a long time for them to answer the phone, but now, they've improved on that. I'm also not on hold that long and their reps are nice.

When a couple of switches in the door vent or the keypad panel were shot, I talked to a live person from AHS. Sears then came out and was able to fix the issue. We've had AHS for about 30 years and don't like that the prices keep going up, but overall they are good.

We submitted a claim to AHS for our AC unit to American Home Shield and everything was perfect. United Air Temp Air Conditioning & Heating came to do service and the tech from there was very good. When he came, I was picking up the kids from school and he waited an extra five minutes. That was nice. However, I wish I could know before they get to my place. Before, the contractor would call saying their technician would be at my place in half an hour or saying that the tech was on his way. Still, with everything that I asked him, he was right there. He didn't have to tell me what was wrong. I was always asking him questions and he was always telling me everything.

For the most part, American Home Shield is pretty quick. Also, anytime I've needed something replaced, it's always been done. When I had a heating claim, the contractor was nice and he fixed the problem quickly.

All Valley Appliance & Heating was great and their rep was very good. The technician came out the first time and he evaluated the situation and needed a part. He ordered the part and they were pretty prompt with it. They called to schedule a follow-up appointment and fixed it. Everything works great now. I've signed up for AHS and have been with them for four months. The process of submitting a claim was pretty simple. I'm a little older and not technically savvy. I was doing it online and it worked out fine for me. I was kinda surprised. I just referred AHS to my son and he might be getting in touch with them soon, too.

I’m satisfied with American Home Shield as my home warranty provider. I called them for a claim and I had good customer service. AirMax Heating and Cooling came out the next day and they check my heating unit. My interaction with the guy from that company was real good.

Turner Electrical & Lighting came out and it went great. The tech was on time, did the job and got it done. When the AHS rep gave me the name of the company, I freaked out because I thought they were way up north from me. I was like, “How is he gonna get here?” But then, she explained it to me, so everything was great. I went with American Home Shield because one of the ladies I work with suggested them to me.

American Home Shield has always been fair to us since we’ve had them when we bought the house in 2001. Recently, the garbage disposal was leaking and the contractor fixed it the first time out. Every appliance person that we’ve had have always been friendly and courteous. I only had one problem with the air conditioning guy, but American Home Shield got us a new guy out. So, everything was good.

AHS sent out Colony Home Maintenance for the leaking water heater, which was a safety hazard as far as electricals were concerned. The contractor looked at it and said they'd have the replacement for me by Monday or Tuesday. They showed up on Tuesday and put it in. It was an excellent experience.

My water heater was leaking so they sent out a guy from R. Prescott. The first time that the guy came out, he thought it was just tightening up a nut. But that didn't fix the problem so the next day, they sent someone else out and had to replace the water heater because he saw that it was rusted out and needed to be replaced. So the problem solved in a relatively short period of time. R. Prescott had been out there a couple of times, so I prefer them. One time I asked American Home Shield if they could send the same crew and they did.

There was no problem with the claim regarding the disposal but for the other claim, they didn't fix the toilet and I still have a broken toilet. They said that they couldn't repair it ‘cause we tried to repair it ahead of time. It was leaking so bad and we put some silicone and then they said, "We can't touch it. You tried to repair it." And my interactions with American Home Shield were horrible. No one came nor called me. They need to fix it. I've been with them for a long time and this year, I'm canceling everything and going to a different company, as soon as my warranties are over.

One particular day, it got a little bit unseasonably warm. We were cooking something in the oven and I thought we needed to turn the air conditioner on for a couple of minutes just to cool down a little bit. We turned it on, and lo and behold, the house didn't cool down. Then last week, when it was really cold in here, I didn't feel like the heat pump was putting out any heat. I went ahead and checked the circuit box and the breaker was tripped. I went and reset the breaker and it immediately tripped again. I reset the breaker outside and whatever was happening in the heat pump was resetting the breaker.

American Home Shield sent Ace Garage to reprogram the keypad on the garage door. I was satisfied.

It was easy to submit claims for the most part. However, we deal a lot with the people who are overseas and the representative was very hard to understand. Whenever I kept telling her that I didn't know about heaters, I could tell she was just reading from the script. Then she just kept on and on and then she started getting frustrated and just said to submit it as how she submitted it. She wanted me to say yes or no. Then the guy from West Texas Air was very nice and sweet. He called me within a couple of hours and he was able to work with my schedule as I only have weekends off. He was able to come over on a Saturday morning so that was really great. The flame sensor was out on my heating and he did it right then. Whenever I renew, I'm gonna stay with American Home Shield.

CK Appliance Repair, LLC came out for the range. The electric connection to the coil, all that little block, had burnt out and I submitted the claim online. The website was pretty user-friendly. CK Appliance called and told me when they were coming out, who was coming out and that they will call us when they were almost close by. They came out the first time and evaluated it, and then they came back out. They worked on it but I had a list of our concerns on the range and they didn’t repair everything. The technician had overlooked one of the major things which was an outstanding one. Even when the range was off, the light was on to indicate that it was it on. So there was a disconnect and he didn’t have one of the range tops to replace when he came out. So then he had to come back again to complete it.

Whitney Holdings came out last week for the toilets after I submitted the claim online. We had a good interaction and they replaced the flappers. My experience with American Home Shield has been good and I’m satisfied with them.

When my oven died, I talked to the contractor. However, they couldn't get the part so there was no reason for them come to the house. They were super. However, when the delivery guy came to bring the oven, it wouldn't fit in the spot. It was 1/8 of an inch too big. AHS told me that I have to have the cabinet modified, but they don't modify cabinets, which really makes me angry. They didn't even offer to help or give me any names. Then they said to call them once I'm ready for the oven to be installed and they'll call the contractor to come back out. I understand that it's not their fault that the oven doesn't fit. Everybody makes different size ovens. But there is a solution, which is for them to modify the cabinet. They give you all these whistles and bells and say how great they are, but I'm not pleased with them. Their people were great though.

AHS is pretty good about assigning someone quickly and then I usually call that company fairly quickly to get the repairs done. When my bathtub plumbing was not working correctly, they sent Prime Plumbing Services. When I turned on the shower, half of the water would come out of the faucet and half would come out of the shower. They replaced it with a good quality gold-colored faucet like I had, and I appreciated that. The contractor came out one time and told me they were ordering something. But then I didn't hear from them and I had to call back. It was kinda par for the course with the company. However, they got back with me and repaired the issue. I also had a second order to repair a faucet that was leaking outside. They came back and took some time to repair it.

I've had American Home Shield years ago and let it lapsed and then I started out again. It’s better to be able to have somebody come in, know what you’re gonna pay, and be done with it. They have an easy claims process but I wish that I could pick a vendor or use people that I know are good or people that have been referred. But they’re not with them, so I can’t use them.

American Home Shield's customer service representatives have been very good and wonderful. This time, I didn’t have to wait for hours to get through. Sears came out to do my dishwasher. The guy that came out was very knowledgeable, very good and very friendly. My dishwasher is going good now. The only thing is that I live in a very small city, about 20 to 30 miles from Tallahassee, and sometimes the repairman only comes this way one day a week. And then we have to wait. But I’ve always had good luck with American Home Shield. I got my sister to go with them also.

I only used my home warranty one time in the 4 months we've had them so far, and it was very good. The people from T & J Investment came out in about 5 days. They got there when they said they were gonna get there, they fixed the problem, and they were very nice. I’ve got no complaints yet. Hopefully, we don’t have a lot of problems but at least we know they are there.

Last year in October, I had my refrigerator fixed because the compressor was out. American Home Shield assigned Eagle Company in Maryland, but they were totally inadequate. The guy came over and didn’t fix anything. He also wouldn’t answer my calls for about eight weeks. I kept calling AHS to change the vendor, but they said no. Every time I called, I kept getting the runaround. I told them that the guy was not responsive. Finally, it got to the point where they decided that they'd change the vendor and Able came out. The guy was excellent. He identified the problem and fixed it right away.

We were with them for 16 years. We canceled because we moved. But they took care of us when we needed them. When they sent out AC Overhead Garage Door, the tech was super nice and very good as well. But he had to come out a couple of times. He thought it was one thing, ordered a part, and it wasn’t the right part. He had to come back with the part and it still didn’t work, and he ended up ordering a new motor and fixed it.

Over six years that we've been with American Home Shield, I got four appliances that their contractors fixed plus my air conditioning. We've had a dryer fixed, a washing machine that couldn’t get fixed but they paid to replace it and we’ve also had work on a drawer in the refrigerator. The warranty on the air conditioning system saved me $1,000, but it still cost me $2600. It’s very difficult to figure out exactly what is covered and what is not. My only suggestion on the air conditioning would be to help the consumer on extra charges that their vendors do because they're stuck with whatever they say. They nickel-and-dime the consumers to get the money. So, when you look at the price of somebody coming in that you know versus your warranty, it saves you money.

For three years now, I've had American Home Shield. It’s a service that’s sorely needed. I wanted to make sure that outside of my regular homeowner's insurance, I had something to cover all the appliances. I’m doing a lot of updating at home so I wanna make sure everything is taken care of. I had an electric issue and they sent out All Fix Service. The tech who came had been out for the same problem a few months prior. He thought he had fixed it but had not, so he had to come back out. The guy was very professional and mannerable. He kept me informed that they were still looking for the appropriate lighting fixture. It seems like things are fine. I would use them again.

My recent claim with AHS was the stove. The contractor came, diagnosed the problem pretty quickly and fixed it that day. The electrical ignition switch was wearing out, so he replaced it. He was polite and fast, professional, cleaned up after himself, which is nice. I’m pleased with his service.

The dishwasher wasn't pumping water and my wife went back to the old way of washing dishes by hand. I called American Shield and the claims representative was fine and helpful as they always are. The contractors are usually out the next day, and it also happened when Sears came out to do the service. They were really courteous and did a great job, and the dishwasher has been performing great since they were out. American Home Shield is good and they're everything they advertise.

I'm satisfied with American Home Shield. The process to submit a claim was good. A.R.T. Heating & Air Conditioning came out for the AC and they did a good job.

I called for service when the door in the garage was not opening. The claims representative was good and the contractor was great. The door is working great now.

One day, our dishwasher worked and then it didn't the next day. This is the first claim we’ve done and I was pleasantly surprised that it was so nice. I like calling but my wife filed online and she said that the website is good. Someone from Star Services came out and he diagnosed the problem. They ordered a part and he came back a week later to fix it. It was great. If all the claims we ever make are as easy as that, I’ll be very happy. I’ve heard stories that aren’t as good, but based on our one experience, everything worked nicely.

There was a time when my refrigerator wasn't keeping cold. When the gentleman sent by AHS from Valley Appliance Service came, he knew exactly what was wrong. He had to get a part which took about two days. Now, my fridge is working fine.

My lender bought American Home Shield for me for a year and I’m glad they did. One time, Dan’s Pro-Lock came out and did a great job. Their technician finished within a straight time. I’ve been talking to my friends at work about American Home Shield, and they're thinking of getting American Home Shield themselves.

My water heater was terribly flooded, and I couldn’t turn off the water from it to install a new dishwasher. AHS sent someone and he installed the dishwasher and changed the valve on the water heater. Everything’s terrific, in fact, everything that I’ve had done by American Home Shield so far. And that’s two things in the last month. Besides the water heater they also did the stove and replaced the dishwasher. Their technicians were terrific, very professional and knowledgeable. The one who came out for the stove the first time also did the dishwasher, and he was the one that had said that the problem was the water heater. He fixed the stove, but he said it wasn’t a good fix. It was just temporary.

Once you get used to something, you kinda stick to it and so, I’ve been with American Home Shield for a while, probably decades. They respond fairly quickly when I submit claims and for the most part, I’ll give an A-minus to the people they’ve sent. I had experience with the guy who came out and put the air conditioner in. He didn’t do the thing right and AHS had to send somebody else out to correct it. I ended up having to pay $3,500 because my air conditioner wasn’t fixable. They said that it was an upgrade. I still owe money on that but that’s the only problem I ever had with AHS. They need to be a little more open about what they cover and what they don’t cover. They kinda made up for the past with what they did recently with an appliance issue I had. The experience with the contractor, Care Appliance Repair, was a good one and the technician did a professional job.

I was getting wet feet when I turn the garbage disposal on. I sent an email in the phone and the contractors came on a Saturday. I had prior commitments, so my husband was here with them. The contractors replaced the unit and they said the seal around the center was gone. There are no more wet feet now. Having AHS is the best decision we ever made. I’ve recommended it to my son and a neighbor, and they both have it.

My sink was not closing. The faucet continues, so I had to shut it off. I called American Home Shield and talked to a live person. The contractor Pipe Down Services was good. They showed me that they replaced the little thing inside and they fixed the problem. Everything has been very fine since they came out.

The first time, the technician got here 10 minutes early. It's not an issue but he never gave us a phone call or let us know that he was even on the way. It's understandable and maybe he was just in a rush but we didn't know, and we were on our way back home. By the time we were pulling in, he was trying to drive out, and it was 10:05. We told him that we were here already and asked him why he was trying to leave. He said that his boss was making sure that we were here and he was not allowed to sit around and wait after us. He had to go to another job. The only reason why he was sitting around waiting was because he didn't give us the courtesy call that we asked them to give us.

I had a burning smell coming from our furnace and it emanated around our house. I contacted American Home Shield and they responded quickly. They typically exceeded all the timelines that they gave me. If they gave me a 24-hour notice on something, they called me the same day as opposed to the next day. So, that was good service. Airmax Heating & Cooling came over and diagnosed that it was our blower motor that was out, so they went ahead and replaced that. They did great. It was the first claim I had and there were no issues.

I've had American Home Shield for about 10 years now and, generally, it's pretty easy doing claims with them. The contractors that have come out were very proper and professional. But whenever I was working with one particular team at American Home Shield, they really gave me a hard time. We wanted to get a second estimate to try to lower the fee to get something done and for us to not have to pay the $75 extra fee for the second person coming out to evaluate. But then, I literally spent hours trying to figure out what had happened and the way it did.

I had a heating issue where AHS sent out a tech from Affordable Heating & Air. He took care of the problem and was very professional. Apparently, I had a couple of other things going on and he had them written on the piece of paper that he gave me. He also told me that I needed to change my air filter that was causing part of the problem. It was a pleasant experience.

Synopsis of events. OCT 27 - call to report cook-top not working. Nov 4 - Contractor shows up, Needs parts. Nov 21 - Comes back with parts cannot fix. Dec 15th - Takes unit to his shop and still can not fix. Dec 28th - Another contractor assigned - he can not fix. Jan 6th - AHS finally decides to order a new unit. Jan 14th - Another contractor brings out unit, will not install without new supply line. Feb 3rd - Still on hold with AHS assigned contractor who is just another referral business called C and R services - they also are horrible. C and R Service Solutions out of Atlanta. 4 Plus months, Halloween, Thanksgiving, Christmas, New Years and now super bowl without a cooktop - They do nothing to resolve the issue, absolutely nothing. Cancelling the contract after this year on both my houses. :) Estimate 20 Hours of missed work, 10 Hours on hole.

I like that AHS doesn't have a big bill. I also like being covered. If there are any issues, they take care of it. When I had a heating problem, they sent Total Air Care out. My air conditioner kept freezing up when the heat was on. It was something that I called about before. There was a sensor that they should have put in during the other two times that we told them to come out, but they never did. They came to fix that problem, however, I won't know if it’s all good until the temperature hits 32. But so far, so good.

My refrigerator freezer started freezing up and leaking. I submitted a claim by the website and then I got an email and a text about the contractors. The tech from A Affordable Appliance Repair not only fixed the problem, but he showed me how to maintain it so it doesn't happen again. We’ve been using American Home Shield for four years and we’ve never had a bad experience. They are very fair. They don’t always cover everything. Like with the air conditioning, I had to pay for bringing it up to code, but that was fair. I’m looking for a company that will live up to the contract and they have every single time.

American Home Shield was recommended to me. My latest claim with them was pretty good. Everything was pretty much taken care of. What they could handle, they handled.

The furnace wasn’t working properly and the contractor had to come twice. The first time, the part that they brought was defective. So, they came back in a day or two and they fixed it. When the technician came the second time, he was there a few minutes and it was fixed. He was professional, polite and he got the job done. I’ve used Summer Breeze before and I would use them again. I’ve been with American Home Shield for a while and other than the price, they’re all right. If I have any more problems, I have a certain length of time to call back but for now, everything has gone well.

We had American Home Shield over at the house that we recently sold and we had a few challenges. But that was a major effort as it was putting a new furnace on the roof of a garage and taking it out. It didn’t seem like the people they had do it really quite understood how to implement something in the strange ductwork that we had. So, it was probably as much our problem as theirs. We had to insist that they put a filter in the ductwork, which they were not going to do, and the old one had. Other than that, it worked great once it was in.

I submitted a request for a rekey online to AHS and found their process to be convenient and quicker. Secure Home Locksmith was sent by AHS to change my locks and they called me to set up an appointment within 24 hours. They came out two days later and things were very positive with the guy who came out. I've been very satisfied with AHS and their contractor.

I prefer to do everything online like with my claims. But when my heating went out on a Thursday night, I called Home Shield the following Friday morning. They arranged for Strickland’s Heating and Air to come. It wasn’t but a few days later, but it was very efficient. They were there Monday or Tuesday of the following week. AHS' contractors had been very helpful and I like the fact that it was someone local. Hopefully, if I were to need that service again I like that someone who is within 30 minutes of my home could come and fix it.

Navigating through the website when submitting claims is very easy. Then, they text and email me who the contractor would be and when to expect them. And the contractors have been really good to us. I had a recent claim for my oven that wasn't working and we had to order a new one, which will be coming Monday.

When the air conditioner or the heater came on, the whole unit was shaking. The problem was the blower on the unit. AHS sent out the contractor on the same or on the next. And as of today, things are working all right.

I had an appliance issue for which I did a claim with AHS, and everything went very well. The contractors were on time, clean and honest.

LUX Air Engineering came out over my heating claim. The main circuit board was burned on one section which caused the unit not to function properly. The techs replaced it and they left the old board with me in case anybody needed to do an inspection. Everything is working fine now. I've had American Home Shield for seven years and I've stayed with them in case I need it.

My washing machine went out on a weekend and I put the claim in. AHS found a company and the person that came out determined that the washing machine was too old to even put money into it. About seven days later, I got a brand-new washing machine. Then, the dryer wouldn’t dry the clothes. I had to dry clothes two cycles to even get it dry. I figured the dryer would probably go out because I bought the washing machine and the dryer as a set when I had my house built. It had the same turnaround so I got a new dryer as well. The quality was top-notch. The washing machine is a lot deeper than what I had and the dryer is a bigger capacity drum. I like my appliances. This claim was outstanding because of the quick turnaround.

Advanced Home Services came out for an underground slab leak. The gentleman that came out was great. He was courteous. The water district sent me an email and it said my meter was running continuously, and they wanted me to check on it to see if it in fact was a leak or if it was a running toilet. I ended up troubleshooting it myself, and then they came out and they brought out a leak detection company. They found out that I had a leak. And then, I hired a different contractor to come and do the job because their pricing was ridiculous, and the contractor is currently working on it now. And in fact, he fixed two of the leaks and I still have one or two more.

American Home Shield is an amazing thing. Two and a half years ago, their advertisement came through on my tablet. I thought to myself that I really needed to do that. At that point, I was 72 and I lived in an older house. So, I hooked up with them and got them going. Then, my furnace died. I had had trouble with that furnace for the last two years so I didn't ask American Home Shield to cover that repair. I wouldn't be dishonest so I repaired that myself but any time I've asked for help since then, AHS have been right on top of it and they hooked with A-1, who has been out here. I've had several things that have gone wrong.

I've had American Home Shield for about two and a half years. I do it for the peace of mind more than anything else. I would recommend it for a certain segment of the population who aren’t handy and don’t have a lot of time to do stuff. It’s great. In the past, you had to wait on the phone a little bit when filing a claim. But it seemed like this last time around, it went pretty quickly.

I called American Home Shield when my garage door wouldn't open and close. I was told that someone would call me within 24 hours, and somebody did. Everything has been working perfectly since the repair, and it has affected me tremendously, because I can't get in without my garage. AHS does wonderful and their contractors come out with whatever I need.

We've been with American Home Shield since 2012. They had good reviews and they were offered when we first purchased our house, like an incentive by the seller, and then we just like how they did business. Recently, our heater was making a weird noise whenever the heat would come on. I went on their website and submitted the claim. We were told the contractor would get in contact with us within 24 hours and then Total Air Care Inc. called us within a couple of hours. I thought they were great. The gentleman was very nice. He came out, fixed it quickly, and he was very pleasant and polite. It's perfect. The heater works like it's supposed to now.

I had an oven issue. The element was not heating properly. It was very easy submitting the claim to American Home Shield, and they sent Affordable Appliance Repair out for it. I've had AHS for a little over a year. I have had great experience with their contractors. They’ve been prompt and professional. They keep me informed if there is something that has to be ordered. So, when it comes in, I get the phone call. I also get texts.

Since I had American Home Shield, they fixed the heater and the fridge twice. They also fixed the oven and the AC thermostat. Their contractors seemed to be screened and professional. The most recent technician that came over was quick and efficient. Overall, American Home Shield has been pretty good. They are fast and they follow-up. They are on it. But they can lower the price a little bit.

There was a time when my icemaker and watermaker weren't working on my refrigerator. I submitted a claim to AHS and AHR Appliance Repair came to do service. The techs were very professional. We've had AHS for a year now and this was a perfect customer experience.

The garbage disposal wasn’t working. I submitted a claim online with AHS, which is what I usually do as it's more convenient, and they assigned Anytime Home Services to my claim. It took five days for someone to come out but he was very professional. He did the work really quickly, too. He replaced the garbage disposal as it was not functional, and he did it in less than 30 minutes. And so far, it’s working the way that it’s supposed to. I’m satisfied with the service.

We had a previous plumber repair our dishwasher. While he was repairing the dishwasher, he had to put a new pump. He noticed that the garbage disposal was leaking. We called Home Shield and within a week they sent a contractor out. That tech inspected the garbage disposal and put a brand new one in. We've been very satisfied.

Having American Home Shield for home warranty is very fine. But they're like every other company these days. It's hard to connect with a human being. I don't like being connected with somebody in the Philippines. They don't talk loudly enough and they are not aware of the American expressions. It's different here than their country so they do not have our life experience to deal with. They actually didn't know what a drain on the bathroom sink was. In fact, I don't like being connected with so many other countries, period. But I will deal with it if I have to and talk to them. When the drain pipe on the bathroom sink had corroded, we called on a Friday and On Time Plumbing was out on Monday. It was excellent dealing with their guy too.

My water heater was making noises, so I called AHS. The guy from Humboldt Plumbing had to make an appointment a week out. I didn’t know that the water heater was leaking because it was going underneath the floor underlayment. It wasn’t until the carpet got squishy the next day that I knew that it was leaking. So I called him again and told him that he would have to come faster. That was on a Thursday evening and he came on Saturday morning. He was very nice. He put the hot water heater in and plumbed it and did everything in one day. They tore up all the bamboo and my carpet into the front room and down the hall, part of the kitchen and the bathroom. They also had fans and dehumidifiers and all that stuff.

I’ve been with American Home Shield for seven years and when they first started, it was a great concept. The coverage was great but because it is a warranty company, a lot of larger, more well-known name companies don’t honor their warranty. So, I have had an experience or two with a company that wasn't the best quality to make repairs. American Home Shield themselves are fairly easy to deal with and I’ve not had any trouble out of them. The caliber of some of the companies they use has been a little bit questionable but AHS was more than willing to work with me when I was not happy with the company that they sent.

I called in with two issues, and both issues were resolved very quickly. My HVAC was making a whining sound that never ever stopped, 24 hours a day. In the dead of night when I was trying to sleep, it would wake me up. It was more shrill than loud. I also called about a plumbing issue, and the rep told me that I would be charged two fees. It was reasonable to me since they would require two different trades to come out here.

Secure Home Locksmith & Safety Services was excellent. They changed the locks. I put this claim over the phone and they came right away, in a few days.

I always get an appointment through a rep when I submit claims to American Home Shield. It is most convenient for me. The contractors I’ve seen are very professional, friendly and knowledgeable. They’ll tell you right away what the problem is and explain briefly what’s going on and what should be done. Then, they do their job in the right way, which is all I care about.

Premier Appliance came out for the dryer and the person they sent was so experienced that I was so pleased. He walked in, pulled it out, looked at it and said he knew exactly what the issue was. Sure enough, he pulled it out and it was a fuse that we would've never seen. It’s way at the bottom. My husband was so surprised also. He helps me with a lot of things that are maybe messed up but we couldn't figure it out. This guy did it in less than 10 minutes and he fixed it. That’s how good he was.

J&M came out to replace a water heater. I heard from them within 24 hours and they scheduled the appointment for the next day. It was faster than I expected. Also, they answered my questions very well and they did a great job. They didn't leave a mess. I walked in on them several times cleaning up and making sure that everything was tidy. I appreciated everything they did.

We had a leak in the toilet tank. It sounded like it was always running. The guy from Plumbers, Inc. was here on time, very polite, and professional. He changed stuff in the inside of the toilet and said that if we ever had any problems, we'd give him a call and then he left. AHS handled everything perfectly this time. Most of the people that go around and do the work are pretty good, but if they assign me to someone that is just an idiot or shouldn’t even be working there, I will call and tell them to take that name off the list because I will not accept them in my house. Some of the contractors are less than qualified and I’m not sure why they even hire those people. But I suppose they hire who they can get.

When my appliance broke, I called AHS and they answered right away, which was very refreshing. In the past, it has been almost impossible to get ahold of them by phone. At first, they scheduled a company automatically, but when I went online and read that company's reviews, they were horrible at best. I called AHS back and asked if they could find somebody else. They found Sears. I had Sears appliances so I felt more comfortable scheduling with them. But when they showed up, they far exceeded my expectations. I can’t say enough nice things about the service people that came. I am very confident in AHS and recommend them all the time to the people that I interact with every day.

When we turned on the dryer, it was making kinda rumbly sounds. If we let it go for a couple of minutes and then turned it off and opened it up, we could smell a little bit of burnt rubber. I went online to American Home Shield’s website and I started everything from there. The website was really easy to figure out what to do. It was great. After submitting the claim, I got the confirmation later on that day. That was when they told me the day they were gonna arrive and the time frame. The two gentlemen that came out were excellent. They knocked out the problem right away. They were only here for 20 minutes. It turned out I had some debris stuck in the roller mechanism. It was a little button that was keeping everything from working. The dryer is like new after the repair. I’ve been with AHS for about five years now. I don’t usually have to use the services, but each and every time that I had, I’ve had no problems at all. Everything is as advertised.

My refrigerator had stopped working, and the tech came out and fixed everything. It went well. This was the first I've ever submitted a claim and it was pretty easy. I called the claim in on a Friday and they were gonna send somebody out on Monday, but I had asked them to wait until Thursday. So it was a delay on my part. But the contractor came right out and took care of it. The tech handled it well. It didn’t take him long. He did well.

Our washing machine was gathering water and since that was the first time I was claiming an issue for repair under the policy, I called in. There wasn’t a long wait between making a claim and having the appointment scheduled. So it was quick and easy. The contractor came out very quickly the first time. It was within the week and that is all subject to scheduling as when I have time as well. The important thing was that I was in touch with Hot Shot Appliance Service quickly. Then it was just a matter of finding the time in the calendar. That wasn’t even very long because it was a washing machine and we needed it. So we had to make time. But then the part wasn’t available so there was a bit of a wait for the part but that had nothing to do with responsiveness. When the part came in, they were back and they fixed it within hours. It was all quite efficient.

I am in real estate sales and AHS is well-known. They're the one I recommend out. I also chose them and I've been happy with it. Making a claim online was easy to do and the tech who came was on time and well knowledgeable. He took care of everything.

When I submitted a claim for a dishwasher that was not draining properly, it was pretty much clear that the contractor would respond as soon as possible. We were very impressed with ARO Appliance. They were very informative and gave us tips on how to help the dishwasher last longer and run at a higher performance level. It was a very positive experience. We had home warranties with other companies and were not impressed. For the purchase of this home, our Realtor highly recommended AHS and she was right. They're the best we've ever had to deal with. And they have always lived up to what they said they would do.

Whenever I have a claim, I call in and AHS assign somebody. There are times when, unfortunately, it appears that it takes a little longer. A couple of months ago, they had to go with Carrier for our air conditioning and it was up to them to be able to get the new motor part to the people that fixed it. Fortunately for us, we didn't need the air that time. There were also times when we needed a little bit more heat than that, but that's the way it goes. Still, they did fix it.

I had an electrical issue with my socket and it was making my freezer, my refrigerator, and my stove have electrical issues. And they had stopped working. The contractor fixed the issue the day he came out. However, submitting my claim with AHS was not easy. It felt as if they weren’t listening. I explained to them that my mom had just passed and that I was trying to get things handled because I wanted to make sure I didn't have the issues when we had the service. They said that they understood, but no one told me that they couldn’t get someone out on that same day. If they told me, then I would have asked if there was anybody else.

When I had a plumbing issue, I called American Home Shield and told them what the problem was. They set up the plumber to come out and it was a horrible experience. When we bought the house at the end of December, we had a full inspection for the entire house. It’s a big house, almost 3,900 square feet, and they didn't catch everything. So, in the master bathroom, once we were moving some stuff in, my wife noticed there was a spot that was about the size of a pencil in the ceiling along the edge of the wall. When I went and poked my finger, it went all the way through. You could tell that they just painted over it as much as possible and you couldn’t really detect it. I opened it up a little bit more. When I looked, I could tell that there was a leak in the pipe. It was one of the drainage pipes for the upstairs.

AHS is typically like any insurance company. They're great when you pay premiums. And then, when you need to service they are not quite as great.I had a plumbing stoppage, and it’s plugged again. I called AHS to have the contractor come back and American Home Shield won’t permit that. So I’m kind of caught between a rock and a hard place with this.

We couldn’t get our garage door to come back and start working. I submitted a claim which I do normally online. The website is very easy to use. I got a text from the warranty company telling me that they’d be in touch with me which they did. Smokey’s Garage Door came out the next day. They were really fast and very polite. They changed out a spring and got it working in no time. We were very happy.

American Home Shield is convenient to have. They make repairs on appliances a little bit easier to handle when they go out. It eases off my mind not having to find somebody that is reputable and able to do the work. And financially, it helps out a little bit. Years pass that we don’t use it, but when we need it, it takes a little bit of that cost load off of us. Also, Cal Valley Appliance was quick to get in and get the work done and they very nice and professional. Once they came out, they diagnosed the problem and they knew what parts to get. And once the parts came in, they called and scheduled a time to come out and do it. It was very efficient, and that’s the best way to do it.

I called American Home Shield when I had a pool pump that went out. I got someone out here as quickly as they could. The contractor wanted to check in and make sure what it was first before they did anything. The tech did not bring a pump with him so they had to order a pump. They ordered the pump, and then it was raining on the day that he put it in, so there was a lot of water back there. I noticed the next day when it had stopped raining that the connector pipe from the pump to the actual flow of the water was leaking a little bit. I immediately called American Home Shield and they sent somebody back out there to fix it and they didn't charge me second fee. It was great. The pump is running wonderfully.

I've been a customer of American Home Shield for two years now. Most recently, they sent Lake Plumbing to fix my garbage disposal. I talked to them in less than an hour after I submitted the claim online. They were out the next morning and the tech from there was pleasant and professional. He had the problem fixed in 10 minutes and he was gone.

As a Realtor I can no longer recommend this warranty company. We've been waiting weeks on end for a service request. It's now going on a month and the issue still has not been repaired. Multiple calls and emails with no reply. The service is sub-par and customer service is horrible.

When we had a problem with the oven, the contractor fixed it. He was on time and did a great job. My wife is happy, so I’m happy. With the electronic computer that the oven has, the cost of maintaining and fixing it is outlandish. And I’m sure there’s also one in the refrigerator. We've been with AHS for about 10 years. They are almost essential now because of those costs involved.

High Priority Plumbing came out to fix a leaking faucet in my tub. I submitted the claim for it online, which was cool, but previously I would do it over the phone. Everything went fast. I got a call within 10 or 15 minutes, and the lady set it up. That was on a Thursday or a Friday, and the contractor came out Tuesday. The technician was good and was very professional. The faucet was getting old and it was wearing and tearing, so he changed it. He let me see it and explained to me what was happening with it. After the repairs, everything is perfect, and it is running the way it should. It is not leaking anymore. Overall, I like that I can get online to do the claim with American Home Shield. That was a big improvement.

I called the customer service of American Home Shield and reported a blockage issue to them. The lady who received the call was very nice. I said I needed the repair as soon as possible because I could not open the water and I have kids that go to school. She said, “I’m gonna call some companies," and after some time she came and said that United Air was going to call me and that they would come the following day. The tech called me at night, saying that he would be within this time and this time. I said that they were most welcome. The guy did an excellent job and he fixed the problem in a very short time. He found where the blockage was and removed it. The last experience with American Home Shield was a beautiful one. But, the one before that was not -- the one that was supposed to repair the claim was not good.

Inner City Plumbing came out and the following day, the service was completed. But we noticed that it's still leaking under the sink. I’m not very happy with them. A new plumber will be assigned. I’ve been with AHS for five years and sometimes, they are quick to respond.

There was a bad coil in the stovetop. My wife handled the claim submission and I don’t think it was too difficult, her calling in and having somebody to come out and look at it. Appliance Pro showed up on time, diagnosed the problem and had to come back and bring the part, and they fixed it.

Both the furnaces went out in the house. The first one on one side, and then the second one. AHS sent Air On Demand to service both of them. I did both claims online and the website was perfect. The contractors also emailed me updates, and then within that allotted time frame the contractor had called. Air on Demand has been fantastic. The tech called and came when he said he was gonna come. He called when he was coming back and came back on time and fixed it and left. It couldn’t have been better. That’s the best claim yet. I've been with AHS for three years, and overall they have been a big help. I know what my expenses would be over a given time, and the ups and downs if something breaks.

They cover the electronic portions of the appliances. I had a claim where my garage door wasn’t closing unless I held the button the entire time till I got to the room. I put a claim on it online and the website was very easy to use. The contractors were great. The door has been working great too. The repair did affect us, significantly.

American Home Shield's claims process was very easy. I went online and filled out the form letting them know that I needed repairs done. I paid the deductible and Joe's Expert Touch Appliances called me and scheduled the appointment. The techs that came out were great. I had two appliances I needed to be looked at and they were quick to figure out what was going on with the oven, and ordered the part that was needed for it. For the washing machine, they cleaned out a pump and checked it all out, and tried to figure out what the problem was there. It was about a week later when they came back with the part for the oven and fixed it. That was our first experience with them. It's all good now.

The hose or an HO warning light was coming on on my washer and the dryer was not drying. So, I went on the website and it was easier to use than the phone for submitting my claim. I'm able to very quickly submit as it gave me multiple choice options of what's happening and I was able to find the options very easily in the drop-down menu for that. Then, it said that I would be contacted by someone within a certain amount of hours. The more impressive thing was I was called before I got up on my computer. I was on the phone with the guy and it surprised me because that never happens that quickly. I was like, "Oh, I almost didn't take the call." At first I thought, "Well, who would be calling me from that area code?" But I just took it and it turned out to be the repair person. That was amazing.

I’ve used the website several times, and it’s user-friendly. It’s also quick and I don’t have to wait on hold, which is good. It gives a much immediate response as well once I submit the claim. The response very quickly confirms that the service order request has been received and also that it’s been assigned to a company. So, I give that high marks. I was having a problem with my heat-air conditioning unit and it was not coming on in the heat mode. Third Generation Plumbing and Mechanical was sent out and the tech was the best tech I’d ever had. He was outstanding. All I needed was for the unit to work, and it’s working, so it’s all good.

We woke up one Saturday morning and the house was 50 degrees so we called and American Home Shield set up the appointment for that day at 2 o’clock. Then the technician came out and fixed it quickly so it was a good experience. We also had a claim before where we changed the key. The claims process at American Home Shield was easy. We just called and made the appointment then they scheduled it for us.

I submitted a claim to AHS and they sent Mountain Range Mechanical. The techs who came were very careful in making sure that stuff didn't get tracked through my house as we live in a snowy area. They did a good job and when they left it was all fixed. For most things, AHS has been pretty good. However, if I have something critical like this past summer when we had an air conditioner go out, it takes them much longer than it should to get the problem resolved. It took close to two weeks. We were lucky that it was not a really hot stretch and we were able to stay in our home. Still, if it had been a hot stretched, it would have been impossible for us. That was an issue that could have been fixed in 24 to 48 hours. We may have to go outside the system if they can’t fix it faster.

When I had the electrical going out in my wall, I filed a claim through AHS. I was told to expect the contractor within 24 hours. He was early and the service was beyond great. I've had AHS for over 10 years and I haven't had any problems at all.

I called Home Shield to file a claim for my garage door which was not closing properly. One Garage Door came the next day and they ended up replacing the rollers. They've been out here twice and they've been great both times. I had a garage door issue before but it was a different problem each time. AHS has been good with us. We were with a different company before and we left them 'cause the service was horrible. AHS has come through any time we've called so we recommend them.

With AHS, a contractor usually comes to my home within 48 hours. Most recently, they sent Budget AC Heating and Plumbing and the tech who came was really polite and professional. He has been out twice for us for two different pipes and the repairs have been going well. Being with AHS has been great so far.

With AHS, I didn’t have to wait a long time and I was very pleased with the prompt attention that I received. That meant a lot to me. The contractor was very professional, prompt, and respectful. He knew exactly what he was doing. His entry was good and his departure was fine. Everything was wonderful.

I had a leak in my house and I thought it was coming from a vent. I submitted a claim online because I don't always get a chance to make calls all the time and their website was convenient. A tech from ATR General Services came out the next day, looked at the AC unit and determined that it couldn't have been coming from the AC unit. It was from a pipe. And I got the right people out here from American Home Shield. I got a plumber to fix the leak and another contractor to come out and dry out the hardwood floor and the carpet in the basement area.

In general, the service was good, but it took a little more time than I expected. I understand the contractor needs all of the parts and they pick it up, and then take a time. It’s a little complicated. The technician ordered the parts and sometimes the stores didn’t have the parts, so they need to order them. For example, I had a problem with my refrigerator, and the technician came in but it took a long time for them to get the parts because it was between weekend and holidays. But the refrigerator has been working really good since they fixed it, and I'm happy. They replaced my stove because they couldn't find the part, and I’m so happy with that also. When the contractors come in and they have the parts, they fix it up really fast and they do a really, really good job. Overall, I'm really happy with American Home Shield.

The water heater wasn’t giving hot water quick enough and it would have to run and run to get it. I called American Home Shield to submit a claim and the claims rep took my information and notified the technician, who called and set up the time. They did their job. They called me the same day, and they came out and explained how the process worked. He came in and tested it, and he said it takes a certain amount of time for it to run downstairs versus running a little bit longer upstairs. They checked for leaks and functionality of the water heater. It has a huge amount of rust on the bottom, and I was afraid for it. It’s enclosed in the garage and it’s 16 years old but it wasn’t leaking at the time, so he said to watch it for leaks, and I can call again if I needed some help with it.

My washing machine was not generating enough water to get the clothes wet, and so I went online to American Home Shield to submit a claim. I got an auto-generated email saying their contractor has a number of business hours to contact me, and they did reach out to me and set an appointment. They were here a little ahead of schedule and their guy was one of the best contractors I've had. He was very professional and he was engaging. He would talk to you. He gave me his assessment on what was gonna happen and what to expect. And when the part came, the same guy came out and installed it.

My bathtub Jacuzzi wasn’t working. I submitted a claim online to AHS and they did a good job online. Dean’s Plumbing & Heating came out and they did a good job as well. Everything's been wonderful since then.

I had a problem with my refrigerator. It was not cooling and the icemaker was not working. I called and the rep was very efficient and professional. The representative that Sears sent out was an excellent worker. He was very knowledgeable and did clean up work afterwards. This claim is not complete. I have not gotten my check yet. But I don’t think that I’m gonna have any problems with it. My refrigerator’s being delivered today. I purchased the refrigerator and Home Shield is gonna reimburse. I just pay the difference because I sorta upgraded. I’ve never had any problems with any of the claims that I’ve made.

I’d rather do my claims with American Home Shield online. Sometimes you can and sometimes you can’t get the full picture to process what you need, especially if you’re trying to do two things. I recently did a claim and they sent All Star. They needed to fix the kitchen faucet and the toilet in the first-floor bathroom. The tech took about maybe an hour to repair them, and it was the same day. He did not have to come back. It’s working fine.

The guy who came was cool, nice, professional and knowledgeable. He talked us through the different steps, why he thought it was the problem and why he would fix it. AHS is like an extra layer on top of home insurance. I'd tell others to improvise a bit more coverage outside of their home insurance, more so for any of the big units in the house and that for a monthly payment, it’s just a $100 fee to get started.

When my husband tried to turn the water valve off down in the basement to make sure the pipes didn't burst, it wouldn't work. Heath, the tech who came was wonderful. He had somebody else with him named Cole, a younger boy. They're both very nice and knew what they were talking about. They fixed the issue. We also have a pellet stove that was not working. We're not sure why as we've never had one. It's saying that the comb blower is jammed. When I called, AHS stated that they don't take care of that kind of stuff.