American Home Shield Reviews

American Home Shield sent somebody out to do a rekey. The service was fast and easy. I requested for a service and they had somebody out in the next day or so to do the rekey of the locks on the new house that we just bought. They showed up on time, and they were very prompt and courteous.

Gimino's Appliance Repair came out to service our appliance request to AHS. The washer wasn't emptying correctly, and there was water on the floor. It leaked and I thought there was a problem, but when the technician came, he couldn't find any problem. And it hasn't had a problem since the day he looked at it. He went over the machine with a fine-tooth comb and didn't see any problems whatsoever. He was great.

Sometimes, the process of AHS works, sometimes, it doesn’t. It’s miscommunication somehow or another. Last year, my furnace went down in the dead of winter. It took them more than seven days to find a repairman that would service a boiler. They sent three different contractors out in one week, and when they got there and found out it was a boiler, they said, “I don’t know why they even sent me. I don’t work on boilers.” I finally had to wind up getting a friend of mine that runs his contracting business to come out and repair my furnace. I had to pay for it out-of-pocket, and then they reimbursed me sometime later. I thought that was not very good. I almost dropped AHS then.

I will keep American Home Shield and renew it in the future. When we have claims, we call them in to American Home Shield and we're very satisfied with that whole process. For the refrigerator, K C Appliance Repair was the one sent out and it was very good dealing with their guy. The fridge is excellent now.

I submit a claim online, like submitting a ticket, and once it goes through, American Home Shield contacts a plumber. They will send me a text or email who they got ahold of. Mason’s Plumbing Inc. came out, and they did their job. The two gentlemen that showed up seemed to be pretty professional. They answered all my questions that I asked them. It was a good experience.

The AC was screeching and it was really loud. I didn't realize that it was running nonstop, but we couldn't get it to stop. We were using the heater, so I didn't know that that wasn’t supposed to be on. A guy from A-US Air Conditioning of Texas came over and with us telling him what was happening, he knew exactly what it was. Apparently, there was some button that was supposed to go off but it was stuck so it never went off. He replaced the part and everything was working fine 10 minutes afterward. He showed me the part that was bad and what he replaced. He was here about 15 minutes and he got the problem fixed. He was awesome and everything’s great. I wish we did it two months before, but we didn't. We're going on the third year on our coverage with American Home Shield and everything that we’ve claimed has been taken care of in a timely manner.

Everything went well with my AHS claim. I was always kept in the loop with them, so that was nice. Originally, the window I was given for the contractor to come out was all day, and then, the guy called me in the morning and gave a tighter, two-hour window. He called me when he was on his way about 15 minutes out, and then he showed up on time. He was very nice. He looked at everything, ordered the parts and told me about how long it would be till they came. And then, I got the knobs and it was fixed. It was quick and easy.

I really like the warranty. I just purchased it and I'm really glad that I did. I filed a claim with American Home Shield over the phone when my dryer would not turn on and Above and Beyond Appliance Repair came the very next day to check it. They said they could not find anything but it was good dealing with them. A younger boy came and then he called another man that came to help him, and the dryer turns on now.

The dryer didn't turn on anymore. I did a claim with American Home Shield and my experience was great. I did it online. It was very easy. Everybody helped me out. Sears came that same day that I reported it and then took a few days for the dryer to get in. They said they couldn't fix it and I needed a new one. My sister needed insurance and I told her that she should go with American Home Shield because they were great.

When there was a leak under the sink in the kitchen, I filed a claim with AHS. It was the weekend so I did it online. It was very easy and I've had no problems every time I’ve used it. Just after I submitted the request, I got a text message telling me that the contractor would come out the next day. The contractor thoroughly inspected all the pipes under the sink and came across the leak. It came from the garbage disposal and he replaced it right away. AHS has a good variety of what they cover. I’ve been with them for years, but have now switched over to another company. However, my experience with them was very satisfactory.

I called American Home Shield about a garage door that wouldn't open or close. And in two or three days, Smokey's Garage Doors came out. It was really quick. The gentleman that came out was very professional and got the job done.

My heater wasn't working for some reason. I submitted a claim with AHS and they assigned May Heating & Air to my claim. I called the day them to make the appointment and they came roughly the next day. It was late that evening but the tech made it. He said it was just a circuit breaker, so he flipped a switch and my heat was working.

American Home Shield has been very good. Our heater had gone off and when I called in the claim, I told them that I didn't want them sending some amateur up here to work on the problem. They told me they've got five people they could call. I picked the one they should call and they did. That company came out and they said it needed a part. The gal at Romano Electronics spent all day on the phone to trace the part down. They got the part and put it in the next day. They did a wonderful job. I couldn’t have asked for any better service. We were happy.

One plumbing place AHS sent out were kind of jerks. Our water heater was not working and it took them four days to come out, which was not cool. We told them that and they said that we just gotta wait. But they were able to fix the water heater. And everybody else has been wonderful. We've been with AHS for about five years and they've been very prompt. Submitting claims have been very easy and sometimes, we get a response from whoever they assign it to within a half-hour. AHS does an outstanding job in customer service. Overall, they're excellent and we always recommend them.

In submitting a claim, you have to make a phone call and tell them what the problem is. They then arrange somebody to come out to your house and fix it. There is no paperwork involved. It takes a day or two for somebody to come out and the contractors that they use know what they are doing. They are quality people. The person from Quality Appliance Service showed up on time. He corrected the problem in my refrigerator and I haven’t had a problem since.

American Home Shield sent Home Service Corporation to fix our furnace. It started in October. They came out after two days that I filed the claim. They said they had a lot of calls. The guy said he had to replace the sensor and left. And then things were going off and on. And then we finally just went on and called back as the weather got colder. This time it didn't take long. The person said that it was something with the sensor again and it still didn't fix that past Friday, so then, I called back again this week and he came back out. It was still the sensor and then he said the thermostat needed a battery. But so far things has been doing good with the heater already. Also the reps from AHS were kind, courteous and helpful. I've had AHS for a long time and haven't had too many issues.

Heart Broken.... My water heater busted some time between Jan 24th and Jan 25th. I called AHS as soon as I saw the water gushing out. They said I had to pay the $75 before they can have a technician come out to inspect the water heater. I asked if they had a way to contact their contractor for assistance in shutting off water going to my heater and they said there was no answer. I then scrambled for the next 30 min trying to figure out who to call and how to shut off my water (nearly impossible at 8am on a Saturday). I finally got a hold of someone from their contractor, they informed me there was no one that could help due to no technicians in that day (thank God for neighbors that could help during my crisis). This was all just the beginning of what I feel is awful customer service.

The oven wasn’t working. Lilian was cooking something and it started heating up. And then she turned it off and it seemed the oven was still running for a while that they couldn’t disconnect it either because it was really hot and they couldn’t find the outlet to it. They never put it into their heads to turn off the breaker. So, they just turned on the fans and opened the windows. And then she knew that she had the Home Shield insurance. So, she called and let them know. 3 Boys Appliance Repair then came out and checked it, and they told her that it was giving her an error on the oven which said, “Call your Samsung with this error.” And then the guy figured out that the error code meant that it was the cooling fan that needed to be replaced.

We've had a really good experience with AHS. Recently, we were having an issue with the heat was turning off when it should have been continuing to go on. What the technician ended up finding was that the elements within the inside of it that regulate the temperature was just a bit corroded and dusty. So, he cleaned it up and got it working again and we haven’t had any issues then. The contractors of AHS have all been very professional. They all do a great job of calling ahead of time to let us know when they're anticipated to be arriving. And so, it's really clear communication all around.

Once you get the appointment and talk to the person, the contractor is out within a week. They're very knowledgeable about what they're doing. They fix the issue and you're good to go. When I had Appliance Service Masters come out, the tech was really great. He was very friendly, very professional and courteous. He knew what he was talking about and he fixed the issue. It was done within half an hour. I had to leave work, go home and come back. So that was really great. He handled the situation pretty great. I’m very satisfied.

We had received a notice from our utility company that our water usage was out of the norm, and they suspected a leak. So, we did a food coloring test in the tank, let it sit overnight and when we woke up in the morning, there was a leak inside the house, in one of the toilets. The contractors that AHS sent came and they sealed that up, replaced the component, and then he went outside to double-check it. He turned off the water into the house, but the meter was still running.

I went online and submitted a claim when we were having issues with the electrical outlets. When it showed Turner Electric would be the company that would be calling us, I got worried because it was in a totally different area code. I'm in a 559 area code and Turner was in a 530 area code. I thought they got the wrong client. So I called customer service to tell them that I'm in Fresno and the people they hired are in a totally different area code. They explained to me they had a local office or worker here in Fresno.

The water heater was not heating. I called American Home Shield and the representative was fine. The only thing the guy from 1st American did was come in and say he was going to replace the temperature control and essentially, the guts which would be thermocouple, the igniter and the pilot on the inside. And then he turned around, walked out and charged me $186. But the heater didn’t work. He had to order parts. The next day, I got an email that said parts weren’t available, which really wasn’t true, and that American Home Shield authorized a replacement. The replacement was gonna be $1,100. Apparently, the credit that American Home Shield was gonna give me was going to be $300. So, I would’ve spent $1,400 plus the $200, and I’m assuming the 186 I was gonna be charged for a moderately priced water heater.

AHS has done an excellent job. In October, I called AHS to get the garbage disposer fixed. The pipe was leaking and when the contractor fixed it, he didn't put something long enough on there. A few days after the 60-day window, that pipe came loose. I called AHS and they had to put in another order. I'm not gonna pay $75 when the guy was supposed to have fixed the garbage disposer the first time. When I called the plumbing company, I couldn't get any help, which was why I had to call back and get Golden State Plumbing to fix it.

The guy from The Flying Locksmiths who came out was really nice, professional and he did a good job. It only took a couple of days for him to come out. He redid the keyholes so that we would have our own instead of whoever owned it before us. We’ve had other issues that we’ve had other people come out and they all went fine. So far, American Home Shield has been great.

We've been happy customers of AHS, so far. I've had them for a couple of years now and I like their claims process - it's pretty friendly and mobile. Whenever things go wrong, the first thing we go to is their online portal, and there have been no issues from a user experience standpoint. Plus, they've gotten better over time. Most recently, I had two issues and they sent Water Control Plumbing out. I had a faucet that was leaking in my bathtub so every few minutes, you hear like a drip come from the faucet. Our toilet had a leak to it as well. The gentleman came out and ordered a new part for the tub, which took a few weeks to get, then eventually, he came back and installed the right piece. When he fixed the leak that was in the tub, the leak that we experienced with our sink was fixed as well. He also helped us with another drainage issue. So overall, I'm really pleased with the service.

There was a noise in our dryer so I called AHS and a guy from Amtec Services came out on a Sunday. He provided good service and fixed the dryer. Everything is good now. I've had the AHS warranty for about 4 years so far and they've always been very attentive. AHS is a good company.

I had a really good visit with Jessie. He was very professional and extremely knowledgeable. I really appreciated his time and patience. I had an issue with the ceiling fan and I submitted the claim online. But American Home Shield's website is not the most user-friendly. For example, when I do certain things with my HVAC, American Home Shield usually picks some random company. But my system is zoned and I usually need Air Temp to come out. So I wish there was a way where if you had a really good experience with a particular company, that it would give you the opportunity to communicate that so that that company could come out. Because I’ve had issues with respect to that in the past, and they sent some company out that I’ve taken a day off work, and then the company comes out and said they were not familiar with the zone system. And then American Home Shield ends up having to come out.

Plumbers Inc. said there were rats in my attic that ate through, and there was some water damage coming down the wall. The contractor took care of the pipes quickly. I've had American Home Shield for many years and submitting claims is very easy. The contractors seem to be efficient and quick as well.

I like American Home Shield. Three Brothers AC/Heating fixed my heater that has been out for two weeks. I went online at 11 o’clock at night to submit the claim and I was pretty satisfied. It took the contractor two days to come out. They came on the next business day. It was quick and he was fine. Things are great now.

When we bought the house, we had the homeowner put a warranty on it for a year. I haven’t had a problem with American Home Shield. It’s fairly easy to navigate the website. I submitted a claim in December but I didn’t get a technician until January. So, I was a month without an oven. The technician from Hall’s Electric Service was very nice, but we did have an issue after he left. One of our light was not working. He did inform us that he did not mess with that light fixture that was working before. He worked on the panel that the same light fixture was in, and that we would have to call. He was very polite. He fixed the issue, but then when I called the next day because of the other issue, I was informed that because it was a different light fixture at a different section, I would have to resubmit a new claim.

In my claim regarding an electric issue, the contractor Everyday Electric was professional and timely and there was not a lot of hoops to jump through.

My claim with Fast Response Heating & Cooling went pretty well. The heat is working perfectly now. At first it was just blowing cold air. The tech came, did what he had to do and left. It didn’t even take him 30 minutes. He had to pull something out, clean it and put it back in. He also showed me where the air filter goes because the people who owned the house before me had it renovated and when they sold this house to me, they didn’t tell me anything. I never even knew where to put the filter in. The tech pulled the filter out and it was dirty. He said it was another problem. I bought the house in December and the filter must have been in there way before December.

When I submitted a claim for my downstairs furnace over the phone to American Home Shield, they had Summer Breeze Heating & Air Conditioning out the next day. The tech was very professional and pleasant. He was very informative and explained what was going on. From what he told me, I had another company come last year and they may have messed up something. Summer Breeze's tech corrected it and replaced my thermostat. So far, everything has been running well.

I had gotten my AC unit cleaned by someone locally and they told me that there were two different issues with my AC unit. The guy told me that I had a R22 unit and that he topped it off, and there was an issue with the secondary drip pan and that they had to replace a thing. I called American Home Shield and had them send someone out to clarify that. When All South Air Systems came out, the tech said there was no issue, that the unit is a R-410A unit. He told me what was going on, checked and ensured that they had not put R22 in my unit.

I have a year on my warranty with American Home Shield. We used them the first time for changing the keys on my doors. I did my service request on the phone and it went through that way. We had a response and fast service. Steve Rodgers came out and everything went pretty well.

Several years before, we had American Home Shield but then we had our coverage paused. We went back with them a year and a half ago as they were cheaper than the coverage I was paying for with Sears. So far, we've been satisfied with our experience with them. We usually submit claims online and the contractors they have sent thereafter have been satisfactory.

American Home Shield has been really good with me. I had some concerns in the past, though. One time, I was told something was covered on the dishwasher, but when the guy came to do it, it wasn’t covered. So you should call and talk to a person directly. I used to always get a lady, either in North Carolina or Tennessee, but now I get people in Vietnam, and it’s hard to communicate sometimes. But if I call back and get somebody in the United States, then it usually gets taken care of.

There was a unit with my refrigerator that froze and it froze all the water in the back so water wouldn't dispense out of the dispenser. There were sheets of ice back there and it would make a loud popping noise every once in a while. Then the washing machine wouldn't drain. I submitted the claims for both of them through a telephone call. The rep seemed capable and committed to doing the job and the technician seemed to know what he was doing. The tech took over two hours to work on the washing machine and the refrigerator. We had to make a phone call because he wasn't quite sure how to access the part that he needed to get into and he talked to somebody about that. But I still have a bit of a problem with the refrigerator that hasn't been addressed. It dispenses water but it periodically makes loud popping noises like the ice cracking again.

Something had broken on the gas thing of my heater and AHS sent out Greenway Home Services the next day after I submitted the claim at night. They did the repair and a part had to be ordered. They got the part and the technician called me and he was back out 9 o’clock the next morning. He explained everything and took his time. It was exceptional. I love AHS and they are good. I’ve had them for probably close to 20 years so far.

Usually, when you submit a claim, you hear from the contractor that day or the very next day. You can also do everything right there on AHS's website. When the heater wasn’t working, the contractor who came was very nice and professional.

I submitted a claim over the phone to American Home Shield, and their customer service reps were okay. They sent out Arizona Value Appliance Repair after three of four days, which was too long. Nevertheless, the contractors have been fine. They repaired the washing machine, dryer and refrigerator. These appliances are all going well. Overall, this home warranty provider is okay.

I never had difficulty when filing claims with AHS. I've had them for close to 2 years and I always just called in and reported the problem rather than doing it online. They were very helpful and there were no problems. Recently, there was a problem with the washing machine. The motor was making a lot of noise. The contractor came out, did a diagnosis on it and told me that to get it fixed, they would have to order some parts. He told me what was wrong with it - the motor was bad. The next thing I knew, I received a call from American Home Shield, and they told me that they chose to replace the washing machine rather than fix it. They sent me a link to order a new washing machine and within a week, I received a new one. The guys came in, did an install, took the old one out, and made sure the new one was working. It was great service.

When the AC people put the compressor in, they said that it sounded like it was kind of weak or didn't know how long it was gonna perform. They said if anything happens, to call back. But I didn't like hearing that because I don't want a piece of junk put in my AC unit and if it's gonna be going out within a year or two. I do notice now when the AC kicks on, the compressor is pretty loud. I had to pay 480 bucks out of my pocket for Freon and that was a big expense on my part. So if they come out again and I have to pay that again, I'm really not gonna be happy. But they did a good job. Everything went pretty good. They were quick and very professional. Every time I called the tech and I left him a voice mail, he contacted me back pretty quickly. He gave me whatever information I ask for. I would highly recommend them to anybody.

Initially, I had made a mistake of putting down the wrong item on my claim with AHS, which I thought was the item to be fixed. They sent out a person to fix that who then came out but said they couldn’t fix it because it wasn’t the actual thing that they work on. When I contacted AHS back, I had explained that. The customer service was saying that I would have to be charged another fee to send the right technician out, but they waived that and re-initiated the request. I appreciated that.

The very first time AHS sent Anytime Home Services, they were quite slow in response. It took seven days. However, the second time we had an issue, they came out within two or three days, which was much better. We had a faucet that would not turn off and I had to go outside the house and keep turning the water on and off at the entryway. I've been with AHS for seven years and they've been quick to respond when I make a call.

We had a problem on getting our refrigerator fixed a year or so ago because I couldn’t fix it, then we had to replace it with a different kind and we didn’t like that. But that is what the warranty said so it was okay. We got a refrigerator. They did everything okay. The contractors were good and professional. They had to order some parts. So when the parts came in, and they had rescheduled and another person came, but all three different technicians knew what the problem was and what to be done. Sears did a good job. I’m glad we have Home Shield. My wife chose it and and we always have good service.

I normally just call the 1-800 number and go that way as opposed to doing it online. I may not be at my computer when I think about it so it’s just easier for me to dial the 1-800 number and let the automatic send me through to what it is I was looking for. When my heater motor went out, A-US Air Conditioning came out and replaced it and they did a great job. Good customer service. I knew the guy. He’s been out before for issues with the heating and my air conditioner. We used the same company the last three or four times. The guy came out on time, diagnosed it immediately, repaired it, and went on his way. I've had Home Shield for longer than eight years and it was only once or twice that I had a bad contractor, but 9 out of 10 have been good contractors. Home Shield has been a good service to me.

I called in for a plumbing issue on the phone and spoke with a live person who did a great job. Response Plumbing & Rooter Service called and said when they were gonna come out. They came over quickly, they did not waste any time, and they knew exactly what they were doing. It took them about 30-40 minutes to replace the garbage disposal. They wiped down the counter when they worked and made sure that their shoes were covered with those pads to protect my floor. They were very professional and friendly too. I was happy with the service. Since they have been out, the unit has been fantastic. American Home Shield does a great job. I have had them for years and I would not change with anyone else. They replaced my refrigerator, washer, and garage door opener as well. One time they also fixed my microwave when no one could fix it.

I've been in my home for 10 years and a friend recommended that I get AHS. They were very pleased with it, so I said, "That's probably a good idea," and it was. I was very pleased with how promptly ABM Appliance came out and the job they did when my stove wouldn't light. They were very pleasant and did a good job. I was very happy with the experience.

A few years back, one of my cousins had service work done on an air conditioning unit through American Home Shield, and he was satisfied. Since most of the things in my house were getting a bit old, I thought that would be time to sign up for a home protection thing. I did and I've been with them for a year now. When the drum of my Whirlpool clothes dryer wasn't turning, I called their customer service line. It went through a couple of prompts and then I spoke to someone. They gave me the phone number of the contractor, then I called them and told them that I needed to schedule a service call. I called on a weekend and Emerald Appliance Repair came out the first part of the following week. The tech was very personable. They changed the motor. It worked for one cycle and then it quit again. We called and rescheduled. He came back out the following week and rechecked a couple of connections, and it has been working fine since then.

When I submit claims, I call them and tell what the problem is then they call whoever they have. Their guy will call me and say, “Your American Home Shield called us and we’re coming out on this day.” When my heater wasn't cooling, a tech from Mehl Mechanical was sent out and he thought he fixed it one day. He popped it on and it came on, but then it went back and it was out the next day. If I put the heater at a certain temperature, it wouldn’t kick on. So, then he said, “Okay. So, I know the part.” He brought the part the next time and the heater has been running perfectly now. I bought my house in 2005 and the mortgage company told American Home Shield about it then they called me. They asked if I wanted the home warranty and I bought it. They're good. I recommended it to my daughter and she uses them now as well.

AHS sent Watertight Pool for a pump. They were very efficient and had me take pictures of the pump motor before they even showed up the first time. They showed up prepared to replace it and got the whole thing repaired in one visit. And when we had a plumbing issue, the contractor had to order a part and come back a couple of weeks later to fix it.

I had a slow draining shower and Lone Star came out after a couple of days. My husband said that the contractor was awesome. He took the guy's card to call him again if we needed him again. I prefer submitting the claims over the phone to American Home Shield, but I seem to always end up doing them online because that is the only way I can get ahold of somebody. It is faster to do it online. I like having the home warranty, but the last time we had their contractor come out for a toilet issue, I felt like the guy was trying to overcharge me at the time of service.

Drain & Plumbing Services came for a plumbing issue. They fixed the faucet and I was surprised that they came out really fast. I also had an electrician and my experience with AHS has been really great.

I've had AHS for years. Recently, they sent their contractor, Ace's Garage Door Repair & Installation for an issue I had with my garage door. There was a spring that was busted and the tech had to replace that. AHS didn't cover it but still, they sent their contractor very quickly. I should have checked their terms prior.

A guy from JM Appliance came out and assessed the situation on the dishwasher and the refrigerator. He said that it’d need some parts. He told me that either he or somebody else would come out. I said I want the same person because you see this a lot of times where somebody’s passing the buck. So when the other person comes out, he might find something different. He said that he would do that. I even spoke with JM himself, the owner, and he said, “Yes, we can do that, no problem.” They then sent somebody else out when JM had already confirmed with me that it would be the same person. So, we had to keep rescheduling until the same person could come out and finish it.

I like American Home Shield's online thing. However, my wife did a recent claim and said it’s probably the last time she’s gonna do it because it wasn’t very helpful compared to the automated line. The automated line is relatively simple, but if you have a question, you can’t get it on. If they had a chat feature, it would be better. Online with chat would have been probably the most preferred answer.

I submitted the claim online and their website was very user-friendly. I like it. By default, the website says that the will contact me within 24 hours. I was happy with the service RR HVAC provided. Everything has been operating fine. Overall, American Home Shield is good.

Submitting claims to American Home Shield are all done online. I'm pretty tech-savvy so it's great for someone like me. I've only had three house calls and I haven't had any problems. Everything has been fine. The only thing is that when submitting something online, what happens often is I just get either a text or an email telling me what time the appointment is. It would be nice if there was a way to have more flexibility with the appointments rather than just arbitrarily getting a time especially during a workday. I'd also like to see the house call fee be a little lower. $100 is a lot especially for the routine stuff. But overall, it saved me money so I can't complain too much. Recently I had a plumbing issue and AZ Remodeling and Plumbing arrived on time and got the job done.

I had a really bad leaky faucet and the contractor from Performance Plumbing unclogged the drains and put on a new faucet. He was friendly and that was the second time the company came. I filed the claim through the phone and the representatives were fine. I've been with American Home Shield for four years now. It’s worth to have a home warranty because we used to pay individually for a couple different appliances, and it was almost just as much every year for the two appliances I was insuring. Now, this insures a lot more for the same price.

The first person that came out for my heating unit opened it up, took a look at some stuff and then identified three parts that he thought had to be replaced. He said that he was gonna take that into the office, and that the person that ordered supplies wasn’t the sharpest tech in the world, but they would get back with me and he’d probably see me within a week or so after they ordered the parts. The next day I got a call from them that said they cannot order the parts and that they didn’t make them anymore. They said they were sending out somebody to inspect the ducts for measurements on this to make sure that they were ordering the right unit if they have to replace it.

I recently had some issues with the knob to turn the water line off from the house that goes from the inside to the outside. The service technician said that the knob was very old so he tightened it up and recommended a different type of shutoff valve that was a little bit easier to turn on and off. I felt comfortable with him and he resolved the issue.

I had excellent experiences with Keyliam & Sons, the contractor who came out for the two faucet in my bathroom, so I really prefer them when it comes to plumbing. I filed this claim online and the website was good. I like to do it that way so I don’t have to wait on the 800 number when I call. This is my third year with American Home Shield and so far, I am really satisfied with their service.

I submit claims online, which is easy, and American Home Shield gets back to you right away. The contractors they have sent out have been kind and they have helped a lot. Sirius Plumbing and Air Conditioning came out to fix a plumbing issue. When I flush, it would leak water when the tank fills up. I explained it to the tech because I did not know what was happening, and he fixed it. He was great. Everything in my house is original, so it is a good idea that I have this home warranty. Nothing has been terribly broken but I have some issues. Having it is helpful if your house is not brand new. I’m also a single mom, so it is always good.

The dishwasher went out and it was scheduled to be replaced and we ordered it. The problem that we had was getting it installed. They sent a team out when they brought the dishwasher. They got it in, took out the old one, and then said they couldn't install the new one. One of their reasons was a cabinet between the dishwasher and under the sink, but there was a hole there made for running lines, because the old one was set up the same way. They said that they didn’t have the proper line and I needed to go get a line, etc. They said that that was my responsibility because that was considered a modification. They said it was between me and American Home Shield. I told them that if that was case then they should reinstall my old dishwasher and they could check and see when they could come back and install the new one.

We have about 10 properties with American Home Shield. I typically submit claims online and it's very easy to go through the website. Usually, it takes about 3 days for someone to come out. Sometimes, it also takes a week that I have to call back over and over. Still, the contractors are usually very good and I’ve been very happy with almost all of them. Recently, we have a septic tank that was stopped up and Steven A. Mills Plumbing was sent out right the next day. Even the claim submission process was an excellent experience that time. The plumber took care of the problem and he was great.

I've been with American Home Shield for 10 years so far and they've always taken care of everything. Their people are pretty much spot-on when it comes to getting things fixed and they get out here usually within 48 hours. Mr. Appliance of Oklahoma City was sent out to fix the dishwasher and the technician was very professional. He was able to get the job done and the experience was great.

My washing machine was not filling properly so I submitted a claim through AHS' online website. The site was pretty easy to figure out. Then, they usually say they would be contacting me within 24 hours and I would schedule directly with the contractor and it would be less than 24 hours. For the washing machine, Pro Services came out and they needed to order a new piece that had worn out. It took about a week and a half to get the part in and then to come back out, but it wasn’t super urgent. The washer would sometimes time out but it was still functional. It has been working fine since they came out. Also, they were there when they said they were gonna be, they fixed the problem, and they were friendly. I was pretty satisfied with it.

The ice machine wasn't working as it wasn't producing ice. GE Appliances came out and the tech said that it was leaking and almost caused a fire. He switched out the whole motor and everything's working great now. It was my mom who signed up with American Home Shield and we've had the warranty for a few years now. We've never had an issue in the claim submission process and it's always been a very easy thing. So, when there's an issue, they send out guys as soon as possible and if it's not fixed, they'll fix it.

I told AHS that I got a problem with my microwave and they sent Big Country out. I said that the microwave wasn't working and keeps blowing my breaker outside. They sent somebody out. Every time the contractor was out, they looked at it and said that they had to order the part. Then they came back out, put the part in it, said that should be it. It worked once after they left, then blew again. They came back out and said that they were gonna have to put the same part back in. Then it blew again.

The refrigerator side was freezing then everything was melting on the freezer part. Two different companies came to look at it. The first company said it was a seal problem so they had to call back AHS and then AHS had to send a different company for the seal problem. But everyone has been professional. They just didn't diagnose it early on and kept saying it was this or that.

We've been with AHS for a month now and everything works fine since the installation of the new water heater. They do what they say, but it takes too long for an inconvenience like that. And it seems like they only have one vendor for everything. So when something goes wrong, they don’t have any emergency service.

I have you been using American Home Shield since 92, when we bought the house, and the contractors they usually send out are highly variable. But 100% of my experiences turn out to be positive. However, it isn’t always the first shot that gets it positive and sometimes, I have to deal with multiple people at American Home Shield to get what I want done. Too often, I dealt with folks on the phone and they want to get me to no and of course, I wanna get to yes. But I'm gonna get to satisfied and sometimes it takes 5 minutes and other times it takes a month.

We had four claims since we moved and all of these went really well. Everyone has been super nice and it hasn’t been a long wait for the contractors to come. They’ve been able to help us resolve any issues that we had. We just moved, and so, we wanted someone to come and make sure everything is working. Sunrise Pool Services came to double-check the pool equipment.

AHS has always been very timely in their responses and send out professionals that do an excellent job. When the sink was backed up and wasn't drying, we've never heard of the people that AHS said they were sending. But the time frame they gave worked out well. They said what day the contractor could get in there and we met him there that day. He was there on time and did a good job. He unstopped the line, cleaned up and left. We've had AHS for a couple of years now. We had them on two locations and we recently added them on another location. We've recommended them to countless friends and family.

My microwave was completely not working. No display, nothing. I submitted a claim online and the website was very good. It said somebody would be out within 24 hours. It gave me a telephone number so I called AT Appliance myself the next day to schedule an appointment. Then they came out and I was very happy with it. I was very happy with the response and with the whole process.

We had leaks and Reliable Plumbing came in for the upstairs and my wife also pointed out the downstairs one but they didn't address it. So, we had to call them back out for the second time to check out the downstairs. I used to be in the army before I retired and it was very nice having American Home Shield if I was deployed somewhere or if I was on the field. My wife could just get something taken care of and she didn't have to wait for me to come back on it. They had a rocky period about eight years ago but lately, AHS has been a lot better.

For at least three years now, I've been with American Home Shield and I'm confident in the people that they send out. Myers Comfort Specialist was sent out when I had a heating issue and their technician was on time and was very cordial. He solved the problem pretty quickly.

One of the valves under my kitchen sink was leaking at the stem and then the other valves couldn't get it to turn off. Central Ohio Home Maintenance came out and they got it fixed. The technician was on time and very professional. He had to go get parts which is understandable. He had the wrong parts on his truck but it was no big deal. He had to run to Home Depot to get the right ones and then he replaced 2 valves.

I have had American Home Shield for years on two rental properties. I have had occasion to call them for a washer repair, which went fine. I suppose this is because the $125 deductible covered the entire cost of the contractor visit for them. Now I have a problem with the AC, which is going to be significantly more expensive and they are running me around. They sent out the first contractor, who did not have the equipment to fix the problem. He sent a report back to AHS outlining the problem and what needs to be done by another contractor to fix the AC and get it back cooling.

We had a recent claim wherein we needed a replacement for our garbage disposal. I submitted a claim to AHS online and found their site to be very user-friendly. AHS then sent text messages as well as emails telling me when to expect their contractor out. The tech from Budget Rooter was very knowledgeable and helpful. Things have been excellent since they came out. I've been with AHS for two and a half years and I'd recommend them.

There was a time when our hot water heater went kaput. My husband submitted a claim to AHS and things went really quickly. AHS' contractor, Drain GO LLC, came early and their techs were very professional. They had to change the thermostat and since then things have been great. We get plenty of hot water. I've told plenty of people to call American Home Shield and get covered over the 20 years I've been protected through them.

American Home Shield is so far, so good. The guy from Ace Appliance Repair who came for the oven gave us a lot of information. He came out really fast, within a day or two after I submitted the claim. Everything is working fine.

I use the AHS website for claims all the time. I've used it at least six to eight times since I’ve had my policy. It's super easy. I received a notice via email confirming the claim has been submitted and someone from the contractor would contact me within 24 hours. And then, I also received a text. Advanced Air Service was awesome. They're very professional, very prompt, very knowledgeable. And the best part I like is they're very honest. The tech didn't tell me things that weren’t true, and he didn’t try to oversell me or scare me into thinking that something was broken when it wasn’t. Everything now works great. The warranty is a great value. The coverage and protection of a range of items in the home makes it a really good policy. In fact, I would rate it as one of my most valuable coverages I have on my home.

There was a plumbing back up as both toilets were backing up the shower. I submitted the claim online and the website has been fine every time I’ve used it. I called on a Thursday or Friday, and I was told it wouldn’t be ‘til Wednesday. And then, I called back and said Wednesday wasn’t good enough because we’re older and we need to have our toilets ‘cause we pee all day. The woman on the phone said, “I got you,” and she had someone out in 4 hours. They got the problem unclogged the same day I called and it was an excellent experience.

We had a bathtub that was leaking when it was draining. So, Ace Plumbing came out and had to replace the drain from the tub. They did that in about 45 minutes and then they were gone. Everything went well. They were there on time, were friendly, and were quick. They did a good job. Overall, I like American Home Shield's easy process to file a claim and how quick they can get things done.

Submitting a claim to AHS is pretty easy, just a lengthy hold time when I call. And I'm not always in the mood to deal with the computer so, I do a lot of phone calls. But lately, it's been a little faster it seems. Also, the people that are on the phone are nice and good. They pretty much know what they're talking about. My heating claim with AHS was perfect. The contractors came, they fixed it, and it was done. So, we were good.

I had an annual contract with Delta. They come out and check everything for me. During this check, because this is a new house for me, they had found a couple of things, like my heat pump. Then up in my attic where my heater, my furnace and my air conditioner are, they found some condensation. The guy took a picture and said it probably needed to get taken care of sooner than later, especially before they turned my air conditioner on. So he said he would write all of it up and that way, I would have it when people come out to take care of the heat pump. That was when Platinum came in since they contract with American Home Shield.

American Home Shield is good and I'm liking them. When I submit claims, I prefer doing it online but depending on where I am or what's going on, like if I'm in the car or when I can't get to a computer, then I call them. I had a claim for the leaking water heater and Neely Brothers came out the next day. My interaction with the tech was good and he was nice.

American Home Shield has been responsive as far as the service calls we've made. I've been using them for a couple of years and submitting claims online has been much easier. It’s automated. You need to email back and then you get an email saying that you should get a call from the contractor before they go out. When contractors need to replace a pipe or a water heater, oftentimes they’ll say they have to make special modifications, which will cost an extra $300. The hot water wasn't that old, but it was something that was not covered and I had to pony up another 300 bucks. That has happened on several occasions. I suspect that sometimes that there have been some special modifications, but I don’t think it was every time.

I closed on my house on October the 29th and I've had American Home Shield since then. I made my first claim when my hot water heater was leaking. I went online and the process was easy. Authority Plumbing Service was my contractor and their guy was okay. Everything was fine.

We bought this house in June and I agreed to a contract because everything was very fast - the purchase of the house, the closing. It happened within two weeks and we were scared that something will not be working in that house. As the final condition to close the contract, we requested the seller of the house to buy a home warranty for the first year so we’ll be sure that everything is functioning because the price was high and we didn’t have time to check everything. They agreed on that and they paid for the first year.

I called American Home Shield on a Wednesday or Thursday, and I was able to schedule something for a Monday. I was having some foul smell coming from underneath my sink and there was a lot of questions as to whether it was something in the pipes or something in the garbage disposal, and they recommended a newer garbage disposal. I asked if they could install a new sink because the sink faucet was dripping nonstop. So that was what they did. Unfortunately, it did not solve my problem. But they were really young and they were wonderful. Not only were they super friendly and super professional, they were really knowledgeable and very quick. I absolutely adored them. They kept thanking me for being a great customer.

The dryer wasn’t working well. The technicians from Able Appliance Repair came. We had a first change of a part in December, but the new technician came and reviewed it again and mentioned something about some features. He came back within four days, and in a really short time, he changed that. And since then, the dryer is working perfectly. So, the service was good. The technician was very precise, and we’re very happy with that. I bought a house and American Home Shield was the service contracted by the ex-owner. I’m really happy with the service. And I’m thinking about how to take that service under my name after the current one stop because that was paid by the ex-owner.

I can call them and they’ll replace an appliance if I need it replaced or repaired. They’re good about getting people out here. But when I submit my claim online, it screws me up every time. Other than that, the companies that came out have been doing real good. The tech from Woodley Appliance was very prompt in letting me know when he would be here. There was a delay in parts once and he let me know about that. He was very professional and very friendly.

Everything that we’d had to do for our plumbing claim, all the repairs in the house, the workmen have all been great. My husband worked with the contractor more than I did because it was kind of under his umbrella, but he was very pleased. We’ve had about five claims and every workman have all been great. If we’re still in this house, we will definitely renew with AHS.

We had the electricity outage in our bathroom, one of our bedrooms and our hallway. We called Home Shield and went through the automated prompt system. The process was very easy. We were told to expect the contractors out within 24 hours. Lighthouse Electric came within 24 hours. Their service was awesome. The tech was very thorough. He looked through everything and it took him a little while to figure out what was going on, but he figured it out and got it fixed. Things have been performing great. We would recommend Home Shield.

About 4 days after I submitted online the claim for my heat pump, Platinum Heating & Air came out to do the repair. I would’ve preferred it sooner, but it was a cold snap. The guy who came out was very good. He had to come out a second time as there were some additional issues, but both times were very professional. The heat pump’s working fine at present, which is the important thing. And so far, it’s been a good experience having American Home Shield as my home warranty provider.

The downstairs of my house was completely cold, and it was like 50 degrees. Obviously, there was something wrong with the heating system. Submitting a claim with American Home Shield was very easy and they were prompt serving me. Their contractor came and checked it, and they found a pump that was not working. They ordered the piece and they came immediately the next day with the piece. They replaced it and it's working now. It was a quick turnaround. And the contractors were friendly and they explained the situation. I would suggest that people get American Home Shield. I bought a house that's 15 years old so some of the stuff obviously will start going bad in the next few years, and it's like having the money saved already upfront.

I like American Home Shield. When I did the work order for the heater, I asked for expedited service, so whoever was available came out the next day. They were awesome. I really liked them because they were no BS type of people. They didn't try to upsell me on anything. They said, “Hey, this is broken. We’re going to fix that, and that’s what needs to be done." They fixed our heat and also cleaned out a couple of things that needed to be cleaned out in the motor.

Our oven wasn’t working. I tried to submit a claim to American Home Shield online but I couldn’t get past the log in. It wasn’t recognizing my username or password. So, I just called. They said the contractors would be out within the next couple of days. The tech from Prodigy Appliance Repair that came out was personable, funny and nice. He got it done fast. The oven was making a loud noise. And then the fan motor went out and it stopped making the noise. It sounded like a fan. And it stopped making the noise and then the oven would overheat. The fan motor wasn’t there to cool down the oven. It would just get really hot and then the oven lock would come on. The tech knew exactly what to do. He ordered the part and he told me how long it would take to get there. The day before it got there, he called me and said that he’d be there the next day. He put in a new fan motor and the oven has been perfect since then. It was a really fast experience.

We had a great experience with American Home Shield. We had to use it on a service call on our heat and air. The guy who came out had to do with a lot of revamping things, troubleshooting, and rewiring as things weren't hooked up correctly. The process was super easy and quick. The contractor was really good and did an excellent job.

The tech from Wilson HVAC that came out did a great job. He said that the thermostat of our heating unit went bad and he replaced it. The service that I got was outstanding. It was the best service I’ve ever had from anybody. He was very professional, very polite, very thorough and knowledgeable in what he was doing. He diagnosed it quick and got it going fast.

I had AHS before for a while, and then I just dropped it, and then I picked it back up recently in October. Our recent claim was for the stove that wasn’t working. The contractors came out and did an excellent job and did it rather quickly. The guy knew what he's doing before he came in, ‘cause he came in with the part, once they called me and I spoke to them.

I called AHS when my icemaker no longer worked. I went through the automated prompts and then someone called me. Within a day or so, I was told when to expect the contractor and within that same day, the contractor called me to set up the appointment. Appliance Network came and figured out whatever the problems were. Their servicemen were very prompt and polite in explaining what was going on. They had to order parts. The tech left and got the parts ordered. Then two days later, someone else came out and replaced everything. I’m a widow and on a limited income. My biggest fear is a furnace, a water heater, or an air conditioner going out or needing some major repairs. I’ve told people to check into AHS. It’s well worth it. In fact, I’ve tried to talk some people into it even before I had a claim.

The appliance repairs on my washer and my stove were both awesome. The two contractors did a great job, and they were very kind and considerate. Submitting a claim to American Home Shield was easy. I called them in and the customer experience was fine.

Sometimes I like their service, sometimes I don't. It depends if they hire someone that is willing to work or someone who just wants to come out, get his money and leave. When the gentleman came out for the dryer, he said it was just stuff outside and then made my son clean out the vent. But the last person that I had from Chicago Skyline Plumbing was very good. He was thorough and he didn't leave until the job was done. I submit my claims over the phone and it takes time, but it's better to talk to them, otherwise, you have to wait forever for them to call you back.

Our AC broke down completely. I called Home Shield and submitting a claim that way was pretty easy. Someone called me back in a few hours to tell me when to expect the contractors out, which then happened on the same day. Express Comfort Heating & Air came and they were pretty good. They just changed something. They fixed the problem. However, the monthly payment has increased a lot for the past two months since I requested for that repair. When my contract renewed, it didn’t renew at the same rate. It was renewed at a much higher rate. Other than that, I would recommend Home Shield.

Quality Plumbing was awesome and very fast. The contractor fixed it right away. He was very organized and informative. He explained to me other things about what was going on with my dishwasher. He said that if I moved the tubing a little bit this way, my dishwasher would work much better. I asked him some other questions too because I’m curious about putting in a water heater and he told me about that. It was a really pleasant experience. AHS had an electrician come too and he was awesome. I was so impressed with the first two claims because they got really good people to come out. And they seemed to know their business.

There was no electricity coming through some wall plugs in the living room as well as outside. So I sent a service request to AHS and it was fine the first time. And then it got a little bit tricky because I had to take a panel down in my living room for the electrician to get to the plug and the problem was I've waited for about a week and a half before he got back with me to come out and finally fix the issue. It got to be confusing because I was calling American Home Shield and they were saying the electrician was supposed to contact me to come back out. And so I kept calling him and leaving messages.

I searched the internet, then I asked American Home Shield some questions and I liked it. They, however, are a little expensive -- that's $100 that I have to pay every time that I need them. When their contractor Lake Plumbing came to us, they had done a great job.

A lot of the contractors are hit or miss. So, I’m glad when I find a contractor that sticks with American Home Shield. I’m very happy with Surfside Appliance. They're by far the best contractor we’ve had. If I have an appliance issue, I will request them. The contractor was thorough and sent text messages to tell me when he was leaving. If I have an issue after he’s gone, I can text him, and he’s very responsive. It was my dryer that was not working. The heating element was out. After he fixed that, something else went out on us immediately and the claim had to be reopened. It was like a fluke or one of those things being fixed caused the other to break. The guy was quick and knowledgeable. He usually has the parts on his truck.

A young man from Apache Home Services replaced the switch on the door with my washing machine. He was nice and I had no complaints with him. He was on-time and showed up when they said he would. But about two weeks later, the switch stopped working again. He probably didn’t have the right part and he was trying to get us going. But he didn’t tell me anything about that. He just fixed it and told me everything was great. So, a guy from Sears came out ‘cause Apache couldn’t get to it and he said that the guy put the wrong switch on. He actually tried to sort of jerry-rig it a little bit to make it work but that didn’t work. He said he had the right one and that’s what he put on it.

I made claim with American Home Shield when the start button came off the dryer. Then my most recent claim was when my fridge wasn't cooling. When the fridge company went here, my husband called me. He was very professional and knew exactly what he was doing. I like the timeliness of things by having AHS. When I expressed that I only have one fridge in my house and that it didn't work, the person I was talking to did not have an appointment but she tried. She said that they had a cancellation and that she was gonna make sure I get it. I then got a follow-up call saying that somebody could come out the next day, which was good. It was already the weekend and they didn't make me wait for AHS's office to open on Monday.

American Home Shield is incredible and I can't imagine anything they could do better. I got my money's worth. My son also has it. He's the one who told me about it and he's had similar experiences. My first service call on them after my 30-day waiting period was for a heat pump furnace and I ended up getting almost a completely brand new one by the time the tech was finished. It cost me nothing and it was very expensive.

They're quick and they send reputable companies. There have been some times where I needed the company to come back and they're open to letting that company I dealt with come back instead of having a new company, and I really like that. I've had great experience. I do my claims online unless there's an issue. When the company had to come back out, there was no way for me to enter that online, so they just send whoever pops up. But if it was not the company that was already out, I have to call and request that the company who first came out come back.

The heat stopped working. Luckily, it was a relatively a warm day so we didn't had to have the contractor out ASAP but I did expedite just in case there was a major issue I couldn't see. The response time was pretty good. It took a little longer because it was on a weekend after-hours. It worked out pretty good. We were very happy with the quality of work done.

With my first claim to American Home Shield, their contractor, Total Air Care, came out right away for my heating issue. We were really surprised ‘cause we called in the morning and by the afternoon, Total Air was at my place. Their techs figured out a couple of different things and they fixed my duct and heating chrome. Everything has been perfect since.

When I submitted a claim to AHS online, it didn't go through. So, I had to call them. But then, I'm on hold for 15 or 20 minutes. Also, their deductible used to be 60 and the price keeps going up every year. I had a claim recently and their contractor, Valley Pro Appliance Repair was sent to unclog my dishwasher. They were out in three days and the tech was really good. He even gave me hints of what to do which were very helpful.

The rekey claim was seamless. The contractor kept us informed when they were running late, how late it was gonna be. And they stayed later because they didn’t get here on time because of emergency. I also had a claim where the furnace stopped working about three days after we moved it. American Home Shield sent a repairman out. They were here when they said they were gonna be here very quickly and fixed it, and didn’t cost anything except for the service call. I filed the claim online and there was no difficulty at all.

I went with American Home Shield because I was more familiar with them from friends. I had dripping faucets and leaking around the faucet turnoff. I got on the telephone to submit the claim, and got to the right person. The rep I dealt with and the contractor who came were both good. My experience was satisfactory.

Our 40-year old refrigerator stopped working. The compressor was burnt up, so my husband called to submit the claim for it. Sears came out and they did a good job. They had the part and replaced it, and they were able to do it all in the same day. Everything was very nice. I've been with american Home Shield for several years and I would recommend it to anybody.

Being with American Home Shield for 6 years so far, I get prompt service from them relaying to the contractors. And the contractors call me very promptly and set up appointments most of the time. Also, we get good coverage for the price. What I like about them is I feel secure in knowing that if I have any major problems, they’re gonna be there for me.

I had a little leakage in my bathroom. The contractors seem professional. The only thing I was concerned is they didn’t protect their shoes when they walked in on my hallway. So, I was a little concerned about hygiene. They cleaned up. It was just I wish they would protect, put some cover on the shoes when they walked to the interior house.

The dishwasher wouldn’t move to the next cycle, so the first time they came in to repair, they replaced the computer board of the door. When we tested it, it seemed to be working, but then they never run a full cycle while they were there. So when I tried to run the cycle, it wouldn’t move. It would move three cycles and not finish. So I called AHS again and they sent another person, and then said that there was an issue with the door. The door is not locking up. So they said AHS needs to order a new door for me, but I never heard from them. This has been more than two weeks. The last time they ordered the part, it took three or four weeks until they came back. They said the part would take long, so I just assumed this was the norm because eventually they came back. So I’ve been washing my dishes manually.

I filed a claim over the phone for a dripping faucet issue. The guy from RG Plumbing and Rooter who came was very nice and very polite. I had 100% good experience with him. He had to change something in the tub and the faucet so he had to go to Home Depot. I was 100% satisfied with the service but I was not very happy with the faucet. It was a very cheap plastic faucet, but he did what he was told by American Home Shield. That was all they would cover. Nonetheless, he did his best.

I prefer calling American Home Shield when submitting claims and when I did, someone came out a few days later, which was acceptable. The contractor did the heater for the pool and then, he had to come back because I had an issue with the DE blowing through the filter, so he fixed that too. Everything's all set as of today.

I was having a leak in my faucet in my bathroom and Coffey Plumbing put in a toilet for me. I submitted that claim online and somebody came out a day or two after. Everything was taken care of. Coffey techs are the only people I allow in my house. They're awesome. I only that company for plumbing issues. In having the coverage with American Home Shield, I like the ease and especially if I don’t have any money. Plus I used to work for ServiceMaster.

I've had AHS for almost five years since I bought my house. It's the best way to go. That's why I keep them all for. Total Air Care came out to service the one of the fans on the air conditioner. I got in contact with AHS by phone and their reps were on point. The contractor showed up the day they told me they were coming out. The contractor was on point too. He explained everything, and the unit has been functioning perfectly.

So far, we only requested for a rekey service from American Home Shield. I called and the people I spoke with were helpful. The process was very efficient, other than there was a little confusion with how they were supposed to contact me. But they emailed my husband. The gentleman that came out was very helpful. We were very happy with the experience.

My recent claim with AHS was a good experience. I submitted the claim online and it was very easy. The reps did a really good job. The contractor came and fixed the issue. He also came a little earlier than we expected him to come. AHS was really great to have if you need a repair and be able to just pick up the phone and schedule an appointment and pay a few dollars and not have to worry about it was great. I love it so far.

AHS's online features are great and speed up the claim process. As long as I can use it, submitting claims goes well. But if I have to call or talk to them, it takes an eternity, which is very frustrating. Sometimes customer service is great, sometimes it's horrendous. It seems to be dependent upon who answers the phone. I will literally just hang up, call back and wait on the line for another 20 minutes to get someone else, and then the service is better. Also, they sometimes don't have the correct information. I could call back and get the correct information from the same department. They don't seem to be educated with their job or they're very frustrated. AHS should have more nice people to answer the phone. For my appliance issue, although it took longer than I had hoped, Appliance 911 replaced the heater and it seems to be functioning properly now.

I've been with AHS for a little over a year. I put in a claim online when my furnace wasn’t coming on. Their website was fine and they sent a text message. Advanced Air Service was my given contractor and they were fine. It was a good experience.

We bought this home and you'll never know when it's gonna be like on a brand new home. A person had the warranty for a year and then asked if we wanted to continue, and I said, "Yes." I've been with Home Shield for 10 or 12 years now. I called them when the faucets in two bathrooms weren't working. In one bathroom, the screen was out of the faucet's nozzle. It wasn't much. And then the other one, the tech suggested the toilet that it would flush right. The contractors were always good. Home Shield was qualified and very nice. I would likely recommend them to anybody.

There were some sink stoppages and there was slow drainage in the bath tub. Plumb Genius came out and the claim went well. The guy also gave me some advice on some things. Submitting the claim has been easy. There is, however, one unresolved claim that we submitted back in August or September, and we haven't been able to come to an agreement on some duct work. We have had some other opinions on it and we feel that it should be covered under the warranty. But, they were saying that something was not covered because of the size of the furnace. Also, when a payment does not go through for a request, American Home Shield should try to contact me. This is because I requested for an electrician to come out too, and for some reason, the electrician hasn’t come yet. Maybe the payment did not go through, and it needs to be processed again.

I have you been with American Home Shield since 2013 and they have repaired anything I needed. I prefer submitting claims over the phone that doing it online. When the guy from ADA Repair came in, he took care of the problem and fixed it. Then, he clean out the whole bottom of my washer and dryer, so he did a good job.

I enjoyed working with American Home Shield whom I've been with for at least three years. They're prompt and they send a contractor over immediately. When my garage door wasn’t going up or down, Choose the Right Door, LLC came out and it was pretty quick. The parts had to be ordered, and when these came in, the contractor got the door done. The door is performing perfectly since then.

The whole dishwasher started coming forward progressively more and more. So I called them to ask them to come and repair it to see if there was some damage to it. When I got their letter, it says that it is not a valuable claim because of misuse. But I couldn't believe what the contractor said and what was done. When I had trouble with my heater and my air conditioning, they came out and fixed them. I had no problem with American Home Shield because it was a pleasure to work with them. I've had good service with them. So this little dishwasher thing has me in shock.

Partridge Door Company did a good job and they came the next day after I put the claim in. The guy was very professional and even gave us some suggestions in case it happens again, like keeping the rails oiled, greased. So, he was very helpful. The door is still working fine. Overall, American Home Shield has a good service and it’s quicker to submit a claim online.

I called American Home Shield for someone to come and fix some appliances like the stove ventilation system, the dishwasher, and the refrigerator. A guy from Appliance Magic took a look at the refrigerator and changed out the part for the refrigerator for the water. That was fine but there was a light flickering inside the fridge. They said they don’t deal with light bulb issues, so I had to take care of that on my own. On the dishwasher, it wasn’t directly dealing with the dishwasher and it was more the plumbing of the dishwasher of how the water was being fed in. That was dripping a little bit, and because it wasn’t appliance-related and more plumbing-related, he didn’t take care of that. He seemed like a very nice guy and was straightforward. If the case doesn’t apply or if he doesn’t work on it, he doesn’t work on it.

My toilet kept running and making noise. They sent out Prime Plumbing and I was satisfied. We've had Home Shield for a long time and they have been fine.

United Appliance Services was fast and efficient. This microwave broke three times, and they were the best one. They knew and ordered the correct part, and told us when that part was coming in. They guy even called us on a Saturday to say, "The part was in. Can we come?" It was unbelievable. I would like to only ever have them come and fix the appliances. We have had American Home Shield the whole time we've lived here. My husband was in the travel business, and it was easier to keep up in case there was an issue that came up when he was gone. So, when he was traveling, I've had air conditioner problems, a washer problem, and a heat problem. So, I called them and they were taken care of.

My water heater had been leaking for a couple of weeks before I noticed it and so I set up an appointment online through AHS. And between the technician's schedule and my schedule, it was about 5 days before he was out. The tech is with AM/PM Plumbing and everything went very smoothly. He was great. He had to order a new water heater and it took only about another few days. During that time, we still had hot water but the water heater was leaking. So, I like having a home warranty company ‘cause they're easy to work with.

The little table on my microwave wouldn’t rotate and we had National Platinum come out and diagnose it. They needed a part and they took care of that. I also had an issue with my Samsung refrigerator. The ice maker wasn’t working and the same technician came out and replaced a part. He did a phenomenal job. He called in advance, came on time and informed me of what he was doing. It was overall a great experience. I've had American Home Shield for four years. Everything was right on point from the initial ticket login and the communication along the way. They sent me emails and texts.

My house was not heating up. And I had gotten Freon prior to that, twice, and it just wasn’t holding it in. I called American Home Shield to submit a claim. The contractor had to come out twice. The first time, I talked to a representative of AHS. The second time I called back to tell them that it still wasn’t working correctly, I did that online. Their website was nice and easy. It let me know what day and time that the contractor would be coming out. I was also very pleased with the contractor. He was nice, he explained everything that was being done and he kept telling me that if I had any more additional problems to contact them back. I definitely enjoyed that contractor. So far, everything has been good.

I sent a request for rekeying to American Home Shield and they sent me the contact information for the locksmith. I called the locksmith Pop-A-Lock of Albuquerque and it was very easy to arrange. They were very punctual and professional and they did a very good job. From the time I put in the claim until everything was finished, it took 2 days. American Home Shield was recommended by my realtor and everything’s been fine so far.

The contractor who came for our plumbing issue was professional, nice, courteous, and timely. He came out and did the job in about 30 minutes. He went down in the outside valve between the house and the street and went out to the street. He said he hit something and that it jarred the snake he had running down in there. He had to give it a little push, but it all went through and the issue was solved. He said that it may be a root that was growing in the land in the front yard. I love AHS, which is why I’ve had it for about five years now. But they should have an easier number when you have an emergency.

I called Home Shield for the dishwasher and the tech decided we needed a new panel. He ordered it and he came back a couple of days later and then it was working. But something else happened and he fixed that too. He was very nice and very obliging. He got everything done.