American Home Shield Reviews

We had some plumbing issues. We had a leak. We filed a claim to AHS and the service of the contractor that they sent was excellent. We’ve used AHS a few times, and each time has been good.

The heating unit was making a huge, vibrating noise that sounded like an air compressor. Metropolitan Heating & Air Conditioning was super honest. They replaced the screws that came loose and re-mounted it. It only took them 10 minutes. It was a guy and his son and they were super professional, informative and very courteous. I was super impressed. This stuff always happens when it’s happening for everybody, like cold weather, so you can’t ask for faster stuff. I’m sure if it was a 911, they may have handled it differently, but no, I don’t think so.

Most of the time, American Home Shield sends out people that are very professional and I don't have any problems about what they come out to repair. I've been with the company for some years. I do my claims on the phone, and it's easy. A-US Air came out most recently, and the tech was awesome. He was very professional. He went over what was the problem and came back to fix it after he received the part. I love AHS.

I submitted a claim to AHS because I had a microwave issue. It stopped working. AHS sent AT Appliances out and replaced a part in it. So, it's working fine. I've had about four claims altogether with AHS and my experience has been pretty good so far. I haven’t had any big issues, except I have to wait for the vendors to make the appointment. But the contractors have all been pretty good so far. However, sometimes, I don’t know if they have other options, as far as vendors being available. Like when my heater is out and I can't get an appointment till Monday. I've got to go the weekend without heat. Maybe they have others who can expedite the service. That's one thing I would ask for.

I have had AHS since July last year. I've had it in the past too, so I decided to get it again. I looked around and AHS seemed to be what I needed, comprehensive-wise. It was really great that it covered 10 different appliances and you could pick them. So far, I got good service. One time, I could hear the heater turn on but there was no heat blowing out. The first person they were gonna send out had a really bad rating and I looked them up. It was a father-owned business for years and the son took it over, and the son started getting complaints about not doing things legal. I called AHS and I asked to switch and they said no. But they said I could cancel the order and restart it. AHS gave me Leo Smith Heating & Cooling and Leo was awesome. He was honest, and he got it done quick, fast and cheap. I would request him again. He really knew what he was doing. Overall, I got what I was expecting. I'm happy with what I paid for so I'm gonna keep the policy.

I put a claim on a Friday night and Aaron Plumbing came in the next morning. The guy was professional. He knew what he was doing and fixed the problem within 20 minutes. Since then, it's going well now. I’ve had a great experience with American Home Shield. I have recommend it to friends and family.

Leapin Lizard Locksmiths rekeyed our locks for our doors. We got an email and it just said, “Click here to rekey.” So, we clicked it and the guy that came out was nice and on time. It was only a couple locks, so he was in and out.

We have a rental property that was not intended to be a rental property. We purchased AHS with the idea that if we're not gonna be there to take care of it, it can get pricey. We've used them and they do what they say. When they go out, there's a $75 upfront fee for all covered items. What they don’t tell you is that although your refrigerator may be stated as covered, there are portions of the refrigerator that will not be covered and that you will have to pay out-of-pocket on top of the $75.

When there was a strong odor coming from the dishwasher and one of its arms broke, AHS sent out Sears. Sears replaced two parts and it’s working fine now. Everybody has told me all these horror stories about the home warranty. That was the third time I’ve had them out since October and I’ve had nothing but good results. I couldn’t be more pleased. I would highly recommend AHS.

The icemaker was not working. American Home Shield texted me when I submitted a claim online. And then after that, someone called me and they said that I would receive a message on what time someone would be here. W&W Services was here 15 minutes within the window time. When the contractor called me, he asked me what's my refrigerator and all the info and what the problem was. He said, “Definitely, it’s an icemaker. We will check if we have it available and we will schedule the time.” Then he called me back and told me they had it. So, they came the second day. American Home Shield could lower the price for 100 but so far, the service is really good.

We’ve had AHS for a long time and have been filing a claim for appliances and plumbing. It’s relatively easy. But I was not impressed with our AC system that we filed last year. Our AC went out and we had a baby. And the way that the process works is you file the claim, they give the ticket to somebody, but it could be days before somebody comes out to see it. And then once that contractor sees the appliance then they have to report the claim back to American Home Shield, who then have to either approve it or deny what they intend to do, and then reschedule that same company to come back again.

I've always been satisfied with AHS. Recently they sent a tech from Orion Appliances and everything was good. The appliance is working now.

My wife pays for our American Home Shield warranty which we've had since 2001. They always get somebody out. Other than the one refrigerator kid who came out one Friday afternoon who didn't wanna be here, the guys are okay. We got United Air the last time and the kid was good. He did a good job fixing our air conditioning. Home Shield has replaced the compressor on our air conditioner 3 times but they could also give us more money for our old air conditioner when they totally replace it. The only thing I would be a little alarmed about is if they didn’t cover our new appliances, but they do. They said that if we have it, it’s covered so we’re good there. Still, they could charge us less.

I submitted the claim online and found the website easy to use. We were complaining that part of the house wasn’t warm. Comfort First came out and let us know that it wasn’t applicable to pay the service fee through AHS. They let us know that there was no repair that was applicable, it was the design and the system and that was the way the house was.

My garbage disposal locked up and when the tech from Mr. Rooter Plumbing came out, he realized that there was a leak. He fixed it and he put in a new garbage disposal. The tech was very professional. He assessed the situation, went ahead, and did what had to be done quickly and efficiently. He did an excellent job, and I was very pleased. When I bought my house in 1988, the previous owner had American Home Shield, and I’ve been with them since then. They have always been very good and they have always come through.

The contractors of AHS have been outstanding. Both the plumber and the heating company have been really caring and they follow-through, they communicate and resolve the issues. And American Home Shield was outstanding too. They responded right away and set it up. They made it really streamlined, so everything was done really efficiently and effectively. We were really happy with everything.

We've been with American Home Shield for three years. Our house is 13 years old and it’s getting to the point where there may be more things that could be showing up, so we thought we’d go at least one more year with the warranty company. For a heating issue I had, I called it in. I had a request that Anctil Heating & Cooling to be used on this particular claim because they are a higher-level contractor than the one they originally assigned my claim to. I was surprised that AHS was willing to do that. Anctil responded and made sure everything was working right. They helped us to understand how the thermostats can be programmed better for our usage which was good. They did fine.

JED Mechanical came out to look at the hot water tank at the place. They left the paperwork, came out and did the inspection. I went on American Home Shield and had a chat with Sherry on the electronic chat and notified them. They had still not received the paperwork for the estimate from the contractor and I told them I could not wait on them for weeks on end when I have a malfunctioning heating system. The technician came out and did his job, but the people pushing the paperwork failed to do theirs, to the point where it was time to move on. Because it was wintertime in Northern Virginia, I finally ended up talking to a different contractor. I got tired of waiting on them so we ended up having Cool Factory who originally came out to do the inspection on the HVAC. They came out there and fixed everything. Overall, it was a bad experience. I was not happy about it.

I've been with American Home Shield for almost a year now. So far, I've used their service only one time. They had fast response, but the contractor took a while to get back with us after he came out. It took them more than a month to order a part. I called AHS to verify the status and I tried to call the contractor as much as possible. But it was answering machine and they never returned my call back. I only heard from them after a month when the parts came in. That was the only time they contacted me. When I saw them again, they got the part and everything went well.

I've had American Home Shield for years. Submitting a claim is very convenient and easy since I go online. Once I go online, I sometimes get a call from American Home Shield or a call or a text immediately, within 15 minutes or so, with the person identifying themselves as the person that’s been contacted by American Home Shield to assist me with my problem. So, that’s always been very convenient and quick.

AHS did really well on our claim for our dryer. The timer on it wouldn’t stay on. They had to order a part, probably something to do with one of the boards or a drive card. It took about a week to get the card in and it was done in a reasonably timely manner.

I've been with AHS for about a year and a half now and if issues with the house come up, then it’s a warranty that we have an added insurance to help with these issues. Everything was fine with our recent claim with AHS for the oven. The guy was really professional. He had been out before for some other appliance. He showed up on time, fixed the problem really quickly, and was really polite.

The electric heater was going off and the contractor replaced the thermostat. He said it wasn't fitting right and it could short out, which was a surprise when he said that. It has two heating elements and one wasn't working. I just bought this house and the air conditioner, which was the most important thing for me, was serviced before. Everything was supposed to be okay but Basil, the technician, said the wires were spliced and it was producing too much heat. He checked that with the voltage and he said there was too much current going through that. It would be better to have a solid wire than a spliced wire. He said he would replace the wire and he said it was gonna take him an hour and a half. He did and he went beyond that. Nobody's perfect, but I'll give him a perfect score because he did all that.

American Home Shield gets the job done and it works. I always call in to submit a claim and my interactions with the reps have been definitely great. They assign a provider to my claim and then they would call me within a certain amount of hours, maybe a day, but they respond quickly. Draingo came out and everything went well. The guy came, introduced himself, and then told me that, “I replaced a part in one of the bathrooms, and the other one just needed a little adjusting.” He fixed the problem and I haven’t had that problem since he had completed the duty. He was very professional too.

I needed a washer taken care of one time. It would wash but it wouldn't spin. I called AHS' office and spoke with a live person. The tech who came out from ARC Appliance Repair was on time and he stayed on task. He wasn't especially loquacious and was just there to fix the washer. He explained the problem efficiently. I had to wait for a part to come and as soon as that came in, they returned and replace the part. I was very satisfied with the result of the transaction.

Everything went okay with my heating claim. Service One Air came back. They repaired it like they said it. American Home Shield was also responsive and they listened to me. The only thing that concerned me was when the work was finished. My fan is up in the attic. There was some insulation up in the attic and it came down on the carpet. They did nothing about it, but it was no big deal. Nobody would clean up behind themselves. I had to do that. But other than that, I'm satisfied with the job.

I heard about AHS from my sister-in-law. When my refrigerator was leaking, two different people came out for it. The tech was great. He came in and checked it out. The drain was stopped up and he used some kinda machine to clear out the problem. Then, he cleaned everything up and left. I also had a claim for the AC's ductwork that didn’t go that great All the insulation was coming off, but the guy that came out said something about the air conditioning. I said that it was the ductwork. And he said, “Oh.” I said that it was in the crawlspace. He said that he had to get somebody else to come out. He asked what the crawlspace was like and I said that he has to sit down to get in the door, but then you can stand up. You didn't have to crawl in there.

I’ve used American Home Shield for almost 20 years and usually doing the claims is pretty easy. But you have to work your way through the numbers. You have to know the press, press, press and they get you a live person. Sometimes some of the vendors are not so great, but other times they’re very good. 80% is good experience and 20% you don’t feel like you’re a primary customer. They should have rapid response and then quick claim implementation. My last experience was very, very good. But the one before it for the same problem had dropped the ball, and the vendor never got back to American Home Shield. I never had any conversation with American Home Shield about what the problem was and how it was gonna be fixed. They have to make sure that the vendors they use are really crackerjack and understand that their responsiveness is critical to the customer’s satisfaction.

The tech who was extremely nice replaced the thermostat that wasn't working properly, and it works fine now. I've had American Home Shield for about 3 years and when submitting claims, I call them and they get the technician from whatever company to get back to me within 24 hours and schedule an appointment.

The motor in our dryer had burned out. The guy from Express Appliance Service came out and assessed it and came back when the parts were in for him to switch it out. He handled it with no problem. It was a piece of cake. They were very professional and easy to deal with. We got American Home Shield when we bought the house and we'll probably continue using it because of the ease and use of it and be able to maintain the life of our appliances.

The guy from Discount Contractors came out to check on my garbage disposal. He was friendly and very professional. It was a good experience. We like American Home Shield even though the service fees are a little bit high.

The next day after I submitted a claim online, technicians were sent out for my water heater. They were friendly and they needed to order a new one. Then they also put the new one in on the same day that they took it out. I feel secure having coverage with AHS.

I used American Home Shield in the past on and off. In my old home, I used them for so many years, and then in the new home, we started new. I would definitely recommend them. It went well with Mr. Appliance of Carrollton who came out for the washer. The washer was making noise and spinning, and it wasn’t washing the clothes. Mr. Appliance seemed reasonable. The part was replaced, so it’s a completely new thing. I filed this claim online and the website was good.

The temperature wasn’t regulating on the refrigerator so it would freeze everything. I submitted the claim online then I got referred to Appliance Protection. They contacted me right away and everything seemed to work very well. The tech was excellent. He was very professional and on time. He kept me up-to-date on when the parts were coming. I would use him again even if I wasn’t using American Home Shield.

F6 Plumbing came out to fix a running toilet. The guy was very nice, awesome, and did a very good job. The toilet's working fine now. I feel good about American Home Shield.

A friend recommended American Home Shield. I had a dishwasher claim and all in all, it was fine. Scheduling was kind of a little rough but I will give Sears, the contractor, a little leeway because the time of my claim was around the holidays. The selections I was offered for a replacement were good quality, even the ones that didn’t cost additional. It was a large selection. It wasn’t like we felt that we had limited choices. I was very happy with everything all in all.

On the top part of the water heater is a tank and it had a slow leak. It’s in a room that I don’t go into very often, so I hadn’t noticed it. It had been dripping and causing another part to get rusty. The first guy came and looked at it. At the time, he said he couldn’t see anything dripping. It was all corroded and he wiped it off. He said to put some paper towels down to make sure that it was still leaking. So, that was what I did and then, I called the next week and had a recall to have him come back out because it definitely was leaking. You could see it and it had evidence on the paper towel as well. So, the next guy came out and replaced the upper tank, which was all I needed. It was quick.

After going through the prompt system, I was given when to expect the contractors out for my furnace that wasn't heating. That happened this time but not all the time. Royal Flush AC & Heating came out and they took care of the problem. The guy had to replace the control board and the furnace is working fine now. We got American Home Shield when we bought the house and the house was 10 years old then. Since it wasn’t new, we decided to keep up with the warranty. It’s worked fine for us, so we like it and we’ve been with them for 12 years now.

Rescue Your Air & Drain came out for a leaking faucet in the kitchen. They replaced the faucet and the line underneath the sink. Everything's been good now. I put this claim in through AHS' online portal which was easy to use. I’ve used it several times. Typically, it’s one to two days for the contractors to get out, just like any other contractor.

We had a clogged toilet and we weren’t able to use the downstairs bathroom for a couple days. I submitted this claim online. Sometimes, it's a little tough to get through the website. It's not flexible enough. If I have the same problem within a couple days, it doesn’t let me do it. I'd like to see a brand-new slate. But the contractors from B-N-K Plumbing were very good. Everything is fine so far. American Home Shield is not cheap, but they get the job done. And if there was any huge cost, they would cover it.

I had leaks in several of the faucets. And the contractors came in, fixed it and did a wonderful job. I was very happy. However, I had an electrical claim and that one did not go well. There was a problem with the doorbell and I wanted to put a ring on there. And when I opened up, I knew it wasn’t working that well. I found that they put a battery-operated doorbell over the electrical outlet. And so, without me going and trying to test it, I asked American Home Shield to see ‘cause it might’ve been covered. And there were a couple of items that he needed to fix too. But he went out and looked at it and said, “There’s a short in the line. It’s somewhere in the wall, and you have to just use batteries.” I said, “You’re not checking things in the attic? Because there’s a component up in the attic that it could have been. Or it could have been the doorbell chime itself.” And he just wouldn’t even listen to me about it.

I had an issue with my washing machine once and I submitted a claim to AHS. I cancelled that claim and they gave me the 75 bucks for that. I also had a claim for my stove and they scheduled service with somebody here in Honolulu. However, my stove needed infinite switches and the tech who came didn't put them in. He didn't fix that and the resistors on the stove. So, the temperature control for the electric burner is still not working. He didn't do a good job and I'm not satisfied. I have since given up and I'm gonna buy a new stove.

I’m really not pleased with AHS at all. As soon as my contract is up, I’m going with somebody else because I’ve been dealing with them for some time and sometimes they’re good, sometimes they’re half-assed. They could get better contractors. I’ve had some people come to my house. They look like they just came off the street. Recently, Dave and Sons Plumbing came in because we had a plumbing issue on the top floor and they snaked the top floor down. They snaked it to the bottom. And three weeks later, we had a problem in the basement, and then we had to pay for it again. And absolutely when you have a plumbing problem and you snake it out, you should snake the whole place out.

I have a pool and the motor goes out about every two years. So, I have AHS and with them, there are no qualms and they just fix stuff. They replaced the motor and it’s done with. So, the warranty pays for itself. I've been with them for 20 years now and sometimes I'd get good contractors from them, but sometimes I wouldn't. One time, the contractor tried to pull a shenanigan. He tried to show me that I needed a whole new system, but I didn't. I grew up in the trade and I know enough to get me in trouble, so I called them on it and the tech remedied it without going through American Home Shield. Other than that, I've had AHS in two different states and here, I wait a little longer for a service because it's more populated. But the other location was less populated, so the downtime was quicker.

When the sink needed to get fixed, I filed a claim with AHS. Moreno Plumbing called me and set the appointment up. They were very topnotch and took care of everything. When the plumber looked at the sink, he said that the seals were gone and that the faucet needed to be replaced. The people knew what to do right away. They had to get a referral to get my faucet replaced. But I didn’t hear back from Moreno in a day so I called AHS to follow up on it. They said that they would call Moreno while I waited on the phone. They checked with Moreno and Moreno had submitted the paperwork. So AHS was able to expedite the replacement because that thing was a nice little drip and I wanted to get it fixed soon. They worked on my behalf and got it taken care of. It was a really good deal. I’m in my second year with AHS right now and have had no headaches. They take care of everything and it has been a really nice experience.

All of a sudden, all the heat from the dryer was coming in the house and the washer was making really weird noises because it was like off-balance. My washer dryer were all one unit. They were stackables. I called American Home Shield and the representatives were very professional. They would call within 24 hours and the contractors were here within four days. The gentleman they sent was very professional, very neat and on-time. He got it all fixed. Everything's been performing perfectly. I’ve been with American Home Shield for 15 years, and I’m very satisfied and would recommend them. When I researched them, I liked what they had to offer.

Right after I signed up with American Home Shield, I had a problem with the air conditioner. I had to have the fire department out here because we were smelling smoke and we didn’t know if it was a fire, but they had said that it was the fan pump. So, they got up on the roof and they seen that there was melted wiring. Everything kicked in as it was supposed to. So, whereas before, my previous provider, there was always issues. I was never happy with what they did. So, I have no concerns about calling American Home Shield again. I had a heating claim and it went very well. The young man seemed to know what he was doing and he did the job. He answered every question I had and gave me some feedback on some questions I had about future possibility with the unit. I was happy with what he did and he fixed it.

I submitted my claim on a plumbing issue online -- I do the submission online most of the time. The person contacted me the same day, and it did not take long for them to come out after the filing. it was after a day or two. He came on a Saturday and he did an excellent job. He had the kitchen faucet unclogged in no time because my husband and I had tried everything to get it unclogged and we couldn’t do it. Overall, I feel great about American Home Shield. Any time I call, someone calls us right back. Any time I put something online, a representative calls.

Recently someone from A-US Air Conditioning of Texas came out to service my air conditioner and heater. The contractor came out within two days after I did the service request. But they were supposed to call me before they came and this man just showed up at my door. I was really deterred by that. I really wanted them to call before they came. They only serviced my heater and just put a battery in my thermostat. He didn’t change it. He said they don’t service air conditioner when it’s raining. I told him to write down that he didn’t get the chance to do the air conditioner because it was raining. I’m supposed to call them within the next 60 days in order for them to complete the order. But other than that I've been with AHS for over 20 years and I’ve recommended a lot of people to them. I got a lot of friends and family turn to them.

We're selling this house that we're in and moving to a new house. The seller is providing us credit money for a year's home warranty and yesterday, I selected American Home Shield to cover us on the new house. We have been with American Home Shield for three years. When we bought this house, they had an Old Republic warranty on it and I wasn't too impressed with them so I switched to American Home Shield. In the three years with them, we've had very few claims and only one that was unsatisfactory, which was the replacement of a water heater. The contractor that they used was coming from 80 miles away to where we were and they weren't very professional. AHS wouldn't change. I called and I asked them if they don't have anybody that's closer or a local tradesman that could do it. They said no and that it was part of the deal. The water heater got put in, it works fine and everything but it took them over three weeks to replace it.

I've been with American Home Shield for a couple of years now and they should get people to have more attention to details. The people who answer the phone don’t know what they’re talking about and hang up on you. I got hung up on quite a few times about certain issues. They also told me some stories that they can’t make calls out and then told me, “Hold on, I’m gonna call the vendor.” I asked, “You can’t call me, how can you call the vendor?” And they just said, “Hold on,” then the call conveniently drops.

My claim experience with American Home Shield was great - it was simple. I went online, plugged in a little bit of information they need, they called me back rather fast, then the company that was gonna handle the situation called me back the next day and set up an appointment at my convenience. It was for my ice machine at my refrigerator, which was a relatively easy job, but the guy handled it rather quickly, so I was pleased.

I’m satisfied with American Home Shield and their service reps are very good. I submitted the claim with them on a Friday for my garbage disposal. The contractor, Temp-Aire, came out Monday. The tech was very good. He was very personable and he worked efficiently. If they weren’t in Lyons, which is quite a ways from where I live, I would think about using them for my plumbing contractor. I thought highly of them. They came out to assess and ultimately, they replaced my garbage disposal.

I had a tankless water heater that was giving me error code, and I called the home warranty to get them send someone out. I called the initial company they called and set me up with, and he was super negative. So, I called the home warranty back, and they quickly got me established with the Advanced Plumbing & Rooter Services. They came out, figured out what they had to order, ordered the part, and then came and fixed it. They are great. They did a very good job and they were very professional and polite. The error code went away, and everything's perfect. I've only had this experience with American Home Shield so far but they're very helpful. They did what they advertise to do and they had the problem solved.

New customer called with the simple request to correct the spelling of my last name on their contract. Oh My! Entered Acct # and Zip Code as required by the robo voice. Then transferred to a marginal-at-best ESL voice who promptly asked for the same information plus several other 'verification questions.' Thence transferred yet again to another speaks--little-English voice in Manila who asked for the same information yet again. When I f-i-n-a-l-l-y managed to make myself understood, I put on a long hold while they dealt with this seemingly difficult task. Hung up in despair. God help me if I ever make a service call. Just thankful someone else paid for this agreement.

Home water heater failed. Called American Home Shield to submit a claim and have them create a work order which they did. Reputable plumbing company was dispatched to my home to confirm the water heater had failed. Technician verified the water heater had an internal water leak and was not repairable and the entire water heater would need to be replaced.

I have been an AHS client for over 10 years and for the most part have been satisfied. However, when my water heater started leaking a week and a half ago was when all the problems began. They got a plumber to come out right away who determined the water heater was leaking and needed replaced. At that point all the customer service on the part of AHS went out the window. The plumber turned off the gas and water to the water heater so we had no hot water. It has been a week and a half and I am still on hold with AHS who is trying to find out where my water heater is. The issue is that AHS orders the water heater and has it delivered to the plumber to save a few dollars instead of having the plumber supply the water heater or AHS buying it directly from local supplier.

I have had AHS warranty for past five years with good experience until now. Their plumber took 3 weeks to get to our work order. My water heater continues to leak for the past 4 weeks and the offshore AHS customers reps continue to belabor the fine print. They have zero customer empathy in fixing my leak. Sad to see them lose their way on customer service.

There wasn't any water coming out of our refrigerator. I filed a claim online, like I normally would. The website has actually gotten better. Appliance Magic, the contractor, said they were gonna come back on a certain day and they did come back on a certain day. They went above and beyond to make sure that our refrigerator worked. It has been fine since.

We've been with Home Shield for at least 12 years. I stopped and then I got it back. It's not what it used to be like before I stopped it. But I like to have peace of mind that if something breaks down, I can just call and I know they are going to find someone to help me with what I need. Before I would get a callback within the day. Also, a couple of the companies that they have sent were not so professional like they used to. It would take you longer to get to, like if you need them in an emergency. Getting ahold of them is very hard. I have had them come back again and again three times. I would be like, "Really, guys?" until they found out what the problem was.

We had an air conditioner problem and it was 100 plus degrees outside. We needed it that day. My husband spoke to AHS customer service and he was pretty angry because they said it was gonna take a couple of days. Sometimes, it takes a little while for AHS to get somebody out here to help us at our house. I guess it’s difficult for them to find a contractor. Otherwise, their contractors have all been good. When we had a plumbing issue, our given contractor was First American Plumbing. They called me and set up an appointment then called me when they were on their way. They were here in maybe 30 minutes. Their tech was very quick and he was able to get his job done well.

My plumbing claim went very well. The guy was professional, thorough and very impressive. He was prompt, extremely confident and personable. He identified that it wasn't a leak in the line and it was simply a gap. It was something that was easily fixed and remedied. I was very satisfied.

I've had American Home Shield since last year, and the only problem is that it takes a long time when they order parts, instead of trying to do it faster like rushing or expedited shipping. I had almost two weeks without being able to use my washer because the parts weren’t shipped expedited. They were shipped through regular mail. If I would have known, I would have personally paid for expedited. They should give the client the option to do that if they're not gonna pay for it. Nevertheless, their contractor, Axis Appliance, was amazing. The guy was knowledgeable and he fixed it perfectly.

We've been with them for over 10-plus years and we’ve always had good service from them. They're consistent. When I file a claim, it's all via online, which is easy. The fees are acceptable enough and the people that they’re able to get together as a contractor comes out for us. The man from Surfside Appliance was very technically correct. He was prompt and on-time. And he has fixed the issue, like the first time.

With a friend's recommendation, I got American Home Shield. I filed a claim online for the furnace that wasn't coming on and I like the website. Then they had to call as to when the contractors will come out. The customer service of Complete Residential Services, the contractor, was very good. The furnace has been working fine now.

We were visiting a friend of my sisters in California and she was talking about an insurance that you could get on your appliances. I told her to tell me about it and so, she did. I came home and the first thing I did was sign myself up with American Home Shield. She gave me a very good recommendation and I've been happy. I had a hot water heater that went out and they did an excellent job on that. This is the second time I've needed them. I have a heat pump that runs my furnace and my air conditioning, and it had been misbehaving. The fan on the unit outside would stop and then, it wouldn't start back up again. I've had to go out and use a little bar that I found and give the fan a flick through the grate on top to get it up and running, which isn't a good thing because if that fan isn't running and the system is working, it can burn the whole system out. I was concerned about it because I'm not up and about to hear it and I don't want to start to do that.

American Home Shield is a good consideration if purchasing a home, because you never know what may happen or what may go wrong. I did a claim online when my downstairs heat wasn’t blowing hot air, and the website was very easy to use. I was told the contractor would contact me within 24 hours, and they contacted me the same day. They were prompt and professional. I was very pleased with what they did.

I’m a real estate agent and use AHS for all my clients. Also, I have several homes and use them for all my homes. Sometimes, the guys who've come were horrible, but sometimes, they were good. I'm still with them because they have a great representative, Carrie. She comes to our office and represents AHS for the real estate agency. I’ve used AHS for about 15 years and All Valley Appliance has been the best I’ve ever had the pleasure of. They also provided the fastest service.

The young man that came here for the dishwasher was great. He looked at it and knew what was wrong, and then he ordered the parts. When the week was up, though, I thought that I should’ve heard from them by then. I was without a dishwasher and I hadn’t heard from them. So, I called AHS back. The gal said she would call the contractor and get after them. But I wasn't angry. I just need to know when they’re coming. They did get back to me when they got the part and my appliance eventually got fixed. It took a little longer than I expected, but that’s the business. I used to have warranties with Sears for years, and the issues are similar. So, I’m not complaining at all. I don’t like to feel dismissed, and I wasn’t. As long as the job is done, I’m not ignored and I get my response, whether it’s yay or nay, I’m happy.

I was having a plumbing issue one time and things were night draining like they were supposed to. I submitted a claim to American Home Shield and within 48 hours, On Time Plumbing was at the house. The tech was friendly and asked what the problem was. He looked and explained what the problem was and what needed to be done in a way I could understand. He was very knowledgeable. The problems then were kinda resolved but then we found a couple of other problems that aren't covered with our warranty. Overall, I've been good with AHS.

I had a broken ceiling fan. I submitted a claim online to AHS for it. The website was easy to use and I got a call from the contractor the next day. He was very professional and quick. Everything’s been fine since then.

I called American Home Shield for an appliance that was broken and their reps were good. They told me that they were gonna be using Affordable Appliance. Their technician was very nice and fast. He had to replace a screw and he was done within a few minutes. Everything has been very good since the repair.

The response time has been very quick and the cost is reasonable. My washer went and they tried to repair it, multiple visits and replaced it, and it covered the whole cost. It was full coverage and I found that as the most impressive thing for me. Convenience is key. Because with all these other home warranty companies, their biggest thing is they only cover possibly half or certain services. The only thing that I wish was a little bit different is the inability to combine multiple needs into one setting. If I need my refrigerator fixed and also my AC unit, I have to do two separate work orders, so that's two separate deductibles.

We had a heating issue. My house was new construction, so when we turned the unit on, it immediately started sucking dirt through the system. But on top of that, it wasn’t installed very well so we couldn’t get the air filter in there properly, which was then allowing dust to build up throughout the system. So the technician that AHS sent came out, and there were a couple of pieces he had to take off and clean up really well. And then he also did a little work on the place where you put the air filter in, and now the air filter slides in properly. So, I was satisfied with the work he did. AHS did really well with customer service. The people that I got on the phone were people I could understand. That’s a big deal. They were also quick in setting an appointment. I called and I got an appointment that day. I couldn’t ask for anything better than that.

AHS sent Budget Rooter to our home to replace a garbage disposal and we had very good experience. The guy knew what he was doing and was done within 30 minutes. We need to follow up though on the refrigerator. We’ve called for people to come and work on it about four times already. They can’t fix the icemaker and find the part. AHS said they would give us $3,000. And we’ve been looking for a refrigerator to help save AHS money and us because we have a built-in, and we decided we’re not gonna go with the built-in. We’ve been a customer of AHS for over 20 something years and would recommend it. My sister also has it on their home.

When you try to call in, you wait on hold for a long time to get someone from AHS. But going through the website is a lot easier and a lot better. You just describe your problem and what the appliance is. They then tell you who's gonna repair it and they take their copay at that time. Then you get a call within 24 hours from the repairperson and work together to set up a time for them to come over.

American Home Shield picked a person to handle my claim and said that he was gonna come out. The young man who came out was excellent and very polite. I had water coming out of the washer onto the floor and he found what the problem was. But it wasn't even something that had to be repaired. It was just pushing the hose back down in the pipe and securing it so wouldn't slip out again. I shouldn't have even needed an insurance person but I didn't know. And instead of ripping me off, he just fixed it.

We had a leak. I went to the website of AHS to submit a claim and paid the $100 and just waited for the technicians to fix it. We thought they did a good job, it looked like it. And then the very next day, it started leaking. We didn't know about it though. And three days later after water started gushing out of the cabinet, we had to recall and have that redone. And according to the guy that fixed it, he said they did it all wrong. But now, it's perfect. The experience with AHS has always been pretty good. With this little hiccup, that would be the only thing that was negative.

Getting Home Shield was Erica's doing and she is tickled pink. She has been bragging about them forever. We had an appliance issue most recently and everything was lovely. I got a text from them and although the link was no good, everything was fine. The guys from Books Appliance Repair were great. They fixed the problem and did it in record time. There was a burner that had burnt out on one side of the stovetop and some kinda short on a lamp on the stove.

We had a plumbing issue and AHS sent out Water & Drain Works. Everything was perfect from calling and getting the information from American Home Shield as well as in getting with the plumber. And the plumber came very quickly, even almost the next day. She came as advertised or when she said she would be there. She was also very efficient and professional. She told us exactly what the issue was and she got everything done perfectly. She knew exactly what she was doing and everything works great now. The whole Drain Works family is wonderful as well. We’ve had them for a few years now and they always lived up to a very high standard and very good reputation in town. We’ll definitely use them again.

While I had a good experience with American Home Shield, it was a little bit difficult to contact their office directly. But once I was able to talk to a rep and explain what's going on, then everything went smoothly. I submit the order and whoever the service needed then they would contact. But making schedule is not easy and takes a long time. But I understand that everybody is busy. Still, there is slight miscommunication because when the person comes and sees the issues, or the time comes to fix it, the guys do not know what exactly is the program.

I've been with American Home Shield at the very least 10 years and I liked the service better in the past than in more recent times. There's the fact that I could call someone and typically have them come out on the day that they said they were gonna come out. I could also get my appliances fixed as quickly as possible. In the most recent years, it seems that it takes a much longer time to get someone to come out than it used to. I typically call in when I have a claim. I'm used to that although I know that I can go online and do it there. I’m sure that if I did it online, it would have been just as easy.

Our heating system was broken. I submitted a claim to AHS and I received an appointment the next day. Starlight came out and they were wonderful. American Home Shield is not good. This time, I didn’t have any problems. But I did have some with my dishwasher experience. We had AHS for years and I was really happy. But it seems that lately, they are struggling. American Home Shield has customer service in India. And the time when I tried to contact them, it was a nightmare because all their replies were “I’m sorry,” and “Thank you.” And calling a manager was an ordeal just to hear the same “I’m sorry,” and “Thank you.” So, I was worried. Everything that used to be very easy, now it’s difficult.

I was not too pleased with the first guy who came out for the claim I submitted to AHS. He came out three or four times and never got my issue fixed. He ended up putting an icemaker which I didn't need. I had to call again which AHS charged me another $100 for. The guy I talked to on the phone for AHS was very rude. He told me that he couldn't help me as the repair should have been done the first time. I told him it wasn't my fault that it wasn't done and that I had to call seven times. I gave up after that and hung up on him.

American Home Shield is my home warranty provider on a rental property for about 3 years now. And because it's a rental, I don't wanna mess with it. Texas Best Heating & Air came out for a heating issue and my tenant handled it. He said that everything went fine and the tech explained to him.

I usually submit my claims online with AHS. Their website could be a little bit better to maneuver and the basic logistics of the site should be improved. When putting in the actual problem, sometimes, it’s generalized. They have another tab there but sometimes, that’s not always clear on what problem you should click. That’s not always definite, especially with the plumbing. And when calling American Home Shield directly, it feels like I’m calling China. The ladies that answer the phone don’t know what I’m talking about and I never have any verbal resolve when I call them. It’s like they don’t speak English and they have no problem-solving skills. I just do everything online as best I can because if there’s any kind of issue, calling them is not the answer because they’re just gonna quote some policy to try to get me off the phone.

I switched to AHS from a different insurance company that wouldn’t replace a bunch of things. Every time I tried to call something in, the other company tried everything they could to not cover the item. Also, AHS has a better price and everything has been faster. Even when parts have to be ordered, it has been way better being with them. They resolved a water pressure issue on the well. And when I had some issues with a refrigerator, everything went smoothly and in a timely manner. There were a lot of parts to be replaced and I wasn't sure if they would just replace it or buy it out, but every single part that was bad got replaced. Moreover, the contractors are honest people and really good workers. And AHS's website is straightforward.

The toilets were running and would flush by themselves in the middle of the night. They weren’t flushing right, either. They would get clogged up a lot. AHS decided to change the toilets. They thought it would be cheaper to change the toilets than it would be to keep coming out every other day to fix the toilets.

The heater was malfunctioning and Metropolitan Heating and Air Conditioning came out to fix it. It worked fine for about a week, and then something mechanical started. It sounded like an airplane taking off and it was something banging on the casing of the heater. But it took them no more than 20 minutes to replace the part and they fixed it. They did fine, just too bad they had to come back out again.

The toilet was running and then it would stop and then it was running and it would stop. It was going all day and night. It was really annoying. I filed a claim online with AHS and the guy they sent was very nice. He came exactly when he said he was gonna come and solved the problem. He looked at it and said, "Oh, I know what the problem is." He replaced the innards of the toilet and it has worked fine since. I’m pleased with it.

I've had American Home Shield for 15 years now. I'm a realtor and I've been using them, and I have good customer service with them, so I stuck with them. It's quick to get return and get stuff done with them. They're quick in assigning the people and they always call within 24 hours. And for the most part, the contractors are pretty good. But if I'm not getting good customer service and if I have my clients complain, I call AHS and let them know that their contractor is not good. Recently, I called in for my recirculator and they did a great job. It was nice, quick and easy.

The BPM contractors who came out were awesome people. They came in like a big ol' team, got the problem done and got out. They were very informative and they cleaned up after. I'm very OCD about my house and they were very clean. I like American Home Shield. Their customer service reps were nice and their service was fast. I had read some of the reviews where some people supposedly went out and it took forever for their problem to get finished. Mine was timely. It was good and I'm satisfied.

I've been protected by AHS for two years now. Recently, we filed a claim because the dryer was not working, it was not heating. The contractors just switched the little heating switch and that's it. It's professional work but they could be better.

We've been with American Home Shield for two years now since we've been here. My daughter had it in the past. She was the one that recommended it. We had a claim regarding our heater that when we would turn it on, it wouldn’t do anything. Then we turn it off and we turn it back on, and then it would kick on and it would just make the noise like it was doing something but it wasn’t doing anything. That would go on four times. And finally, it would kick in most of time, but it took several attempts to do it. And it was because the relay between the unit and box itself was bad, so they had to replace it. There were no difficulties submitting the claim. When I call, they get the $100 from me. It's a little steep. And then they call me back after a little bit to tell me who’s coming out. Two different companies came out when I had a problem with my air conditioner and heater, and I had no problem with either one.

Our master bathroom faucets weren't working right. One was stuck in one position and not getting hot or cold and the other one wouldn't get past warm. I submitted the claims online and it worked really well. We had Air Pro Master come out and replace something on the side of the faucets. American Home Shield's basic service is fantastic. They're pretty darn good. The contractors have been excellent. They usually get ahold of us on the same day that we put a work order in. They're very good about calling us before they arrive, giving us a half-hour window or so and very polite when they come out. They're totally understandable and they do the work really well and get it done pretty much on the first visit.

I had a claim on the pipe in the other house. Efficiency Experts came out within a matter of hours and fixed everything on the same day. It was great.

The dishwasher and the oven both went out at about the same time. The dishwasher got fixed by the contractor and we got the oven taken care of. I’ve been with American Home Shield for 14 years and they’ve replaced our refrigerator as well as the oven. The best contractor we ever had that they sent out was from Mid America Service. They no longer have him but mostly, any of the contractors that we got were good.

I had an issue with my oven. I went online and submitted a claim with AHS. At first, I was a little confused on how to set up the claim for the services on their website and I had to go through two different things before I could actually get to the part where I had to do the filling out of the information. They should have a more easier way to go into making the claim. Other than that, I was notified about the people who were gonna come out and they came quicker than I thought. They were also very professional and I really like them. I asked them if they do any other service and they said they do everything. I hope AHS sends out their company again because I don't like dealing with a lot of different people coming in to my home. So, if AHS doesn't send them next time, I’ll recommend that they just send the same company to me.

AHS has been great. We've been with them for a year and a half now and every time we put a claim in, it cost us 100 bucks. But we recently had a horrible experience with one of their contractors, Hopwood Electric, and it's the worst company I've ever dealt with in my life. Our heater goes out every time it goes cold and when we filed a service request with AHS, that was the company that they assigned to us. We talked seven times and they'd put some duct tape on something, then they’d come back and they’d screw it up again.

There was a problem with the heating unit. I submitted a claim to American Home Shield and the first person that showed up didn’t do a very good job. They wanted to replace the whole unit and charge lots of money and all these kinds of stuff. So I called American Home Shield and told them I was uncomfortable with that contractor looking at this unit and if we could get a second opinion. AHS took care of me and assigned another contractor who came within an hour and had the unit working. He said the unit still has a lot of life on it. And the only thing was wear and tear -- the outside of the gas valve was damaged. AHS has always been reliable and very informed. They have somebody assigned to me within minutes, so I know who’s coming to fix whatever problem. I've been using AHS off and on through the last 15 years. I've used them before on different issues and it’s always been well done.

RAK Heating & Air Conditioning went out a couple of days after I submitted the claim, which was pretty quick. The heater went out and they had to replace a coil. The heater is fine now.

My claim about a plumbing issue is still open. The young man from NW Sundance Services who came to my door described what he was there for, and asked permission to come in the house and take a look at the plumbing that was an issue. I brought him in and he went right to work, looked at the plumbing issue, and immediately diagnosed it for a torn hose that runs from a water valve up through the faucet. He tried two different ways. He had one hose that he thought might work, which it didn’t. And then he said, “What I can do is to let this water that is leaking down into one place where you can put a basin to catch the water, but you’re gonna have to dump it as it fills up. I’ve written this up, I’ve ordered the hose. I don’t know how long it will take, but as soon as we get the replacement hose in, we’ll come out and put it in for you, and close out the issue.” So, that’s where I stand.

My parents told me that American Home Shield is worth having. So I got it some time last year. I thought I would use it if I needed it and true enough, I ended up needing it for my garage because I was kinda trapped in the house. The commercials are really funny but you really do feel like, “Oh god, I have to get a new garage,” or “Oh no, something happened.” So it feels good to kinda have a sense of security there, to know that it’s like a phone call and somebody will come out and look at it for you. The claims process was super easy too. I did it from my cell phone. I just went in and told them that I needed to service my garage. I paid the deductible and it was good to go.

There was a problem with my cold water faucet in the bathroom. I had issues with it before and had used a different plumbing company, not realizing it was covered by American Home Shield. It could never work quite right and then it got to where I couldn’t turn the cold water on at all. So I contacted American Home Shield. It happened on a weekend and a guy from Mclean came out on Monday. They were on time, did an excellent job and was very professional. I will use them instead of the company I had been using.

There were a couple of problems with the dishwasher. The soap dispensing part was not functioning and then the upper tray was getting stuck. American Home Shield normally requires to wait for a day or two for things to happen, and I call them immediately after I had an issue, then I found out that Appliance Wizard was the company and they set me up within pretty much the next working day. I was not aware of it, so they came the day after that. Then three days later, they got the part. It couldn't have been easier and faster than that, especially when they didn't have the part. The guy was very nice. This is the second time he came. He came at the end of the day. He must've been tired where he worked and finished the job in no time. Overall, American Home Shield is great.

I noticed a leak on the top of my hot water heater because the pipe was corroding. That was about 7:00 at night, so I shot a message online. By the following morning I had a phone call around 8:00 AM that the contractor was ready to come out if I was ready. The gentleman who came out was extremely courteous, very quick and kept me up to date the entire time he was there as to what he was doing. He wrote up his documentation and was on his way. I didn’t have to do anything. The claim was amazingly easy. The guys from AHS have been absolutely fantastic.

We got two AC units on our house. Our house is pretty long, so one side got our heat and air unit, and the other side got a heat and air unit. The side on the garage, the air conditioner was working but the heat would never work. So, we filed a claim to AHS. The contractors that came were very professional. The guy knew exactly what he was doing. He worked on it before. He had a little bit of trouble and got on the phone with some of his coworkers or his supervisor, and they walked through together. I stayed back and let him do his job. But I came out and checked on him, and he was doing fine, and the quality of work was excellent. I would’ve done the same exact thing. So far, everything's been perfect. This is my first dealing with a home warranty, so sometimes I get a little skeptical about things like that. But it worked out perfect. The experience was great.

We had a washing machine leaking so I submitted a claim to AHS. Antech Appliances came out. The technician ran the machine, and he took his time and waited to see what would happen. There was no leak, initially, and then, he finally saw where it was coming from and corrected it. And I could tell he was taking his time to do the right thing rather than just say, “Well, I don’t see a leak.” It was a very good experience.

My garbage disposal was leaking. I went on American Home Shield's website to request for a service and it was easy. Then, they assigned Flow Right Plumbing to my claim and the contractor called me on when to expect the tech out. When he did, he was on time and very professional. He was nice as well and he really did a good job. There was a screw loose and he made it tighter. There was also a screw missing and he fixed that. Everything's been fine since the repair and I haven't had any leaks.

I get my stuff fixed through American Home Shield and I have them for 15 years now. I've researched other companies, too and I get a better job done with AHS than the other ones. But I dislike the timespan in getting everything fixed. I'd contact them and they'd contact the person that would come out. Then they'd contact me and I'd find out when they could come and when they couldn't. And occasionally, they'd say that they gotta order parts and it’d be a few days. Usually, the process takes a little longer than I expect, but it’s that way with all of them. Overall, the contractors they sent out were pretty good and most of them seemed nice.

Metropolitan came out for the heater that kept on going out. They were excellent people and did a super job. They came out twice. The first time was about 2 months ago. They cleaned up and did a whole something in it. But it continued doing it so I called them back. They came back and didn’t charge me. They replaced something and it worked.

So basically you are paying $65-75 a month and then $100 call out fee to have your repair company come to your home. Service is great scheduling and taking your $100 up front. Anything on top of that they will not cover. We had a supposed gas leak at our house, and to diagnose the Plumbing company had to cut the line outside to test the pressure. Now AHS is saying that they won't cover that. We are also having to come "up to code" on a lot of items that we were not expecting to, all to fix a valve that came loose and "may" have been causing the gas smell. We also have a leak near our hot water heater and they are not paying to "remove" the hot water heater to look at the leak. We are now looking at $1000 in repairs out of pocket. Not happy at all. Would have been better off saving the money I pay in premiums to save away towards repairs such as this that I am now paying out of pocket anyways.

Horrible experience. The technician visited my house on 1/24/20 to inspect / fix my dryer. He wasn't experienced enough and could not identify the issue. What was strange was he suggested we "google" and find a contractor who could fix. It has now been 12+ days since he visited and until today (2/6/20) the contractor has not submitted the service report. At least that is what is being claimed by American Home Shield (AHS). I have been calling them every day over the last 8 days (every day) and every time they say they have escalated to the Vendor Relationship Management Team who are trying to resolve the problem.

I will never support this company again. I had the worse experience of my life with them. I filed a claim for my high tech washer to be repaired but they didn’t have a contractor qualified to repair it. I found out that with American Home Shield is all about the money not about satisfying the customer. They stole $81.19 from me but if it took that for me to get rid of them so be it. They sent me through eight different contractors to repair my washer (most of which were rated with a 1 star) but none was able to repair. So they told me they would set me up with a authorized contractor for my washer. I waited a few several days for this, only to find out they were sending me back to one of the eight I had previously.

We had a total of three different people who came out for the refrigerator but they were all very nice, professional and courteous. It was a Samsung refrigerator and when the first guy came out, he diagnosed it as the board. The digital screen was all screwed up. He couldn't read the numbers so, he had to order a part. A week later, another guy came out. He replaced the board and the sensors, and a day later, it did not solve the problem. So, that gentleman came back out a couple of days later. We cleaned up the back of the refrigerator because it had some fuzzies in it and I wanted to see how that would work. That did not solve it.

A friend of mine has AHS and has had luck with them. And we’ve had them for about a year and a half now. We’re using them in two locations. We have a place outside of Astoria, Oregon and we have a place here in Portland. We used them a couple of months ago for a furnace problem. They did a good job taking care of that and had somebody come out.

I just bought the house in August and it was part of the agreement with buying it that the owner purchased the warranty for a year. I've had to call Home Shield three times. One was the plumbing issue, another was the AC, and I needed a new hot water heater. It broke and flooded. Every time I called, they handled everything really quick. They would have somebody out there within a day. They had the contractors out there and fixed the issue in no time. When the AC wasn't blowing any air, Comfort First came out and the tech fixed it within 45 minutes. He knew the problem right away as soon as he got there. He checked a couple of things, and he went up and had it fixed in no time. I plan on buying the warranty again next year. I convinced my parents to buy it this year as well for their house.

We bought the house brand new and everything in it was covered for a year. We've lived in the house since then and have had American Home Shield over all the 14 years now. And we've not had an instance where they refuse to do anything. I've had very few instances with them and it's been with the air conditioning and furnace rather than everything else because we live in Florida and the air conditioner runs a lot. We have two different thermostats in the house, one downstairs and one upstairs. Rick from Airpro Service Company and who has been here many times, found what the problem was in the latest claim and he repaired it then left.

I had trouble with the refrigerator two or three times. AHS had somebody come out and check the furnace. I also had somebody come out and clean the ductwork on the dryer. I called the claims in and AHS added it to my monthly billing through the checking account. They called me back and told me they contacted the company. The company called me back within 24 hours in reference to letting me know when the approximate time they'd be here. Everything's fine now. The AHS service was excellent so far. I’m very pleased and that’s the reason I’m renewing.

I liked the ease of signing up with American Home Shield and I've been with them for nine months now. They did a really good job when I made a claim. It was easy and seamless. I just went on, applied, and they took care of it. I appreciated it. The scheduling with the contractor was a little complicated but the billing was straightforward. It wasn't bad. The contractors were professional and nice too.

My son uses AHS on a house in Virginia and recommended it to me. This is the first time I’ve ever used a company like this and it has been very good for me. When I called at 9:00 for my refrigerator, the contractor was there by 10:00. Neither the refrigerator nor the freezer worked. The lights would come on, but that was it. He knew what he was doing. He got his multimeter out, checked different circuits and picked the one that was wrong right off. I’ve also had my heating and cooling unit done. So far, I’m very happy with AHS.

The technician from J-Star Services was great. We’re in the midst of selling the house and he was called out to confirm that we did not need a new water heater nor have the water heater lines repaired. There was nothing wrong with them. He was very nice, very professional and on time. I also submitted a claim when our AC had stopped working, and it turned out it needed a new coil. And I was not happy with that service. They charged me $1,800 because my system was out of date. But yet, my system’s only seven years old. I heard from several people that have come out just in the process of selling the house not to go with AHS again in my new house because they’re notorious for denying claims. So, I won’t be using American Home Shield in the new home.

Precision Appliance Repair came in two days, which was quick. The tech put a new heater in and did a nice job. I appreciate it. The microwave is working. I was very satisfied.

There was a time when the pump for my pool cleaner went out and had to be replaced. I submitted a claim to AHS with whom I've had for 20 years now. With them, I just go online and tell them what's wrong. AHS's webpage works well. Usually, within an hour or two, I get an email. I then get contacted by a contractor who is gonna do that work and we arrange for them to come. This time, they sent Reflection Pools. While their contractors are sometimes busy and the contractor from Reflection Pools said they would be coming Monday when I called them Thursday, they said that if they could get to my place on the Friday before that Monday, they would. They got to my place on Friday and were able to fix it. The claim worked out well.

The appliance went out and I called in to file a claim. I got ahold and called the contractor and told them what time I wanted them to be there. CA Wilson Company was sent and the first day they came to fix it, they didn't have the parts in their car. It took two more days for them to come back. That was the only issue. But they did a great job.

We submitted a claim online and Mister Plumber notified us that they would be out a day later. They made the repair and we haven’t had any issues since. They explained the issue to my mother and I’ll get additional details tomorrow when I get to the house.

We did two reports, one for a flickering light and one for a fan, and we submitted the claims online. It took a day for someone to reach out for the service, which was fast. 4H Electrical Services came out and took care of both things. They were great. I would have felt better about AHS if we had a better experience with the ice maker but they’ve been excellent overall.

I had a claim with American Home Shield for my garbage disposal, another one for my dishwasher, and another one for my ceiling lights. Mr. Fix It came for the dishwasher and it is working fine now. R&R worked on our garbage disposal and it is now working fine, too. And the guy from Winter Haven came out to work on my ceiling fan and light in my living room. He was great. He got my light to work but he had to order a part so that my ceiling fan would work. He would be getting in contact with me about that so I'm waiting to hear back on that.

Customer service reps at American Home Shield have been pretty good. They sent US Air Conditioning of Texas to check my AC system that was not working and was not sending a message to the outside system. The tech who came was able to look at it and tell me that the issue was just the thermostat. He was great and let me see what he was doing while explaining everything that he did. Things have been great since then.

I had an outlet that was not working, so I called and spoke with a live person in submitting the claim. I had some issues with the first company that was sent out, though. The guy came out in a regular car, with no uniform. There were also no clipboard and no paper. I told him the oven was not working and he used a tester in it. He then said that it was not working, that there is nothing he could do, and that I needed a electrician. I was like, "Okay, I paid you $75 for that?" I was not happy with how all that went about. The claims contractor helped, returned my calls, and corrected the issue. She said she was going to fix the issue, and then she called Stanford Electric, which was awesome. I couldn't use my oven, and the tech stayed until it was fixed. I have used American Home Shield twice this year already and I've been satisfied.

We were experiencing no electricity in the bedrooms and there was a bathroom fan that needed to be replaced. I went to the AHS website to file a claim. It was pretty good and it said to expect a contractor out in 24 hours or something business days. But it was a holiday and a weekend, so it took a couple of days before I was able to get ahold of them. The dispatcher was really good at trying to get the appointment set up. Everything has been great and the whole experience is a lot better. We were with another warranty company and they were getting worse and worse. So, I switched over to AHS and the experience had been totally different. They were very attentive and they kept in touch to let me know what was going on. I was really satisfied. I’ve been really happy with AHS and they're even better than they used to be. Having them is the best way to go.

I've been American Home Shield's customer for nine years now, and I wouldn’t have continued with them for nine years if I wasn’t happy with the responsiveness and the technicians that they engage to provide service. They used IGD for me on a plumbing issue I had earlier in the year and they did such great work that I asked AHS if I can have IGD come out again for a separate issue. AHS agreed, and though I got different technicians, they did great work as I experienced with the first one. IGD is a great firm and I recommend them. Also, AHS does a good job and they are very supportive.

There was an issue with the refrigerator and my claim experience was good. It was processed on time. The tech from AH Appliances came, took the details, and then ordered the part. It came on time as he promised, and then he came and installed it. Everything went well. So far, it is working. If there is a problem, there is warranty. I've had American Home Shield for three years and I keep renewing because there were a couple of things that happened like this before and it was helpful. So, it pays itself back. The same part that they removed, if I were to do it, it would have costed me more money.

Myers Comfort Specialists of Birmingham came straight out that same morning that I called and replaced the fan on my AC unit that was bad. So, he had the part on the truck and everything went great. It all happened in less than four hours. They were real quick. I've been with American Home Shield for ten months and I had it before on my other house, too, for about a year. I've got another house I just purchased and I’ll probably gonna do another one on it. Everything went well and was easy-peasy.

Filing my claim for the washing machine was an easy process. The washing machine wasn't working and the contractor came three times, but couldn’t repair it. AHS should make sure the repair guys understand what they’re doing. We were without a washing machine for four weeks because they’ve been running around. Then when AHS sent another company out, that company said that the first guy shouldn’t have even tried to repair it. We were then given an allowance to get a new machine.

The hardest part of AHS's claims process is getting the window. The contractors give you a four-hour window and you kinda twiddle your thumbs and wait around for them to show up. They should narrow down the window a bit to a couple of hours or they should at least let you know how many stops are on the route so you can not waste all day waiting around. Also, AHS should make sure their vendors give a heads up a half-hour before or on the morning of the appointment. But AHS has been very responsive as far as scheduling the claims within the next day or two and the vendors have been able to complete the work, which is nice.

Having American Home Shield is beneficial especially if you're on a budget. I also like their process, in general, how to go about either online or calling and the expediency from when you engage to actually getting a request processed is pretty efficient. A month ago, my garbage disposal was not working and they sent their contractor out. The guy was professional and he fixed the garbage disposal on the same day.

I had a claim for a switch on the wall that was no longer controlling the ceiling fan properly. It went very well and the speed was the most amazing thing. I had barely pushed the button on the claim form and it was like 30 seconds passed when I got the call from Storm Electric. I was blown away. The guy came the next morning on time, assessed the problem, and fixed it within 20 minutes. He was very professional and fantastic. I've had coverage with American Home Shield on and off for seven years and I like that I don’t have to go searching for a contractor. I can put in the call and the contractor comes to me, and it’s backed-up. Every single incident has not run perfectly but in the end, there’s somebody between me and the contractor who can straighten things out when there’s a problem. So, we appreciate that.

I called American Home Shield and they were really good. I do my claims online and I like the website, but sometimes, I like it better to talk person-to-person. We had two issues and I wanted to know if they are gonna charge me twice for it. My dishwasher was not working, and the hose that’s connected to it was leaking. But there’s no one to talk to when I call them. It’s a recording. So it’s pretty hard when you need to talk to someone.

We had a line break outside of our house, and the water was flooding. I had to shut the water off in the whole house and couldn't get it fixed. The plumber came out. He was out pretty fast and took care of it for me real quick. He just had to replace a small plastic pipe. We signed up with American Home Shield in November and it was our 2nd claim. They handled our claims very well and I had no complaints at all. Everything has been good and right on the moment. The contractors say they're gonna be here a certain day, they're here, and the repair is done quickly.

The outflow to the dishwasher was clogged. There was no outflow and there was standing water. I contacted AHS and was informed that a guy would be coming up that day. Home Service came out and they were fast and efficient. The plumber took care of the issue and cleaned up after himself. He did a nice job fixing the problem. American Home Shield's service has been very easy to use and they are very responsive to my concerns.

Our real estate agent recommended American Home Shield highly. We've had two claims in. One was the refrigerator. The ice maker wasn't working and water wasn't working. And the tech fixed that just fine. Then, we've had trouble with the washing machine. The appliances here are older, and water was coming out from underneath the washing machine. We live a condo, and the tech thought that when we have our washing machine going and they're doing upstairs, it puts too much pressure on the pipes. He was very informative and very nice and he got here on time. We're very pleased with AHS so far.

We would smell gas on the furnace so I called American Home Shield. I usually speak through the person and the reps were okay. They told me to expect the contractor out in 24 or 48 hours. Steinmetz HVAC was awesome. Since they have been out, we haven’t smelled the gas. I also have a claim in for my dryer. The contractor called and they came out, and then they said they ordered parts. But, I have not heard anything, So, it is just sitting there. It has been three weeks ago, and I need my dryer fixed. American Home Shield can be hit or miss depending on who you get. I would not recommend the company for the dryer to anybody. And I called and filed two complaints with you guys and you told me you wouldn’t send a new company out. The receptionist was so rude. She hang up on me three times and told me I could not talk to a manager.

When I called American Shield to let them know that my air conditioner was only blowing cool air and that it wasn’t getting cold, the rep seemed to be more knowledgeable than I was about the refrigerant. I looked it up online to find out competitive pricing and she told me that they no longer used R-22, because it affects the ozone. They use something else in place of it. Then I was told that the contractor would get here between 12:00 and 4:00 and that he would call me. The contractor called me himself. He told me that he was running a little late and that he would call me as soon as he left where he was at. He also gave me an estimate on when he would arrive.

Hollywood-Crawford Door Co. came out for a garage door that wasn’t working. I used AHS' website to get the service and it was easy to use. It said that within 24 hours, someone would contact me, but it was immediately the next morning. It was very good with the contractors. And it's convenient with the door now repaired. AHS is a good company. I’ve had good communications with them so far.

American Home Shield has improved a whole lot in the last year or so. It used to be real hard to get in touch with them but now their systems all seem to work a whole lot better. I was very impressed with the way everything was handled in my last claim. I haven't been in the past, so it was a nice surprise. I submitted my claim online and the process was very easy. They responded very quickly and Sears came out very quickly as well. The contractor got the problem fixed and it went perfect. American Home Shield should keep up the way they’re doing it now.

I was in New York and my wife was at home when she had a heating issue. She was freezing and called me. First, I filed the claim online, but because it was a Friday, I also called, just in case. Both my email and my call were answered. AHS found someone and got them out there within a couple of hours. The tech did the job fast. My wife was happy, so I’m happy.

I called American Home Shield to file a claim and dealt with a representative. I was pleased with the whole thing. She said I should hear within maybe 24 hours and then the technician from Tri-County Plumbing, LLC called me the next day. He came out and looked at the hot water heater then decided, yes, it needed to be replaced. The kid came out on a Monday to put the hot water heater in and it has been working very well. I was pleased with my experience. American Home Shield has worked out really well for us.

I was with American Home Shield for about a year and then I dropped them. I came back to them approximately about four months ago for peace of mind. I’ve used them a couple of times in the past. People have always been punctual and it’s a decent company to do business with. The technicians have all been extremely nice individuals and willing to explain everything. There are always some upcharges as some of the repairs progressed but they made that clear upfront.

Everything went well with my plumbing claim, but my daughter mentioned that the sink was still kinda stopped up.

The stove wouldn’t come on at the right temperature. It was very high. I had a guy from Sears look at it, and he said that I was holding this button too long. I turned it to the window that shows what the degree is from Fahrenheit to Centigrade. Then he held it and it came back on to Fahrenheit. He said not to hold that button too long. Everything went really well. He was very good, polite and efficient. He did a lot of cooking too so he knew what stoves would do.