American Home Shield Reviews

There was a house inspection before I took over this house and the inspector went out to the attic. There are two switches, one is on and one is off, for the heater and the air conditioner. Apparently, the house inspector switched off the one for the heater, so I didn’t get any heat for a week or so. I submitted a claim with AHS and when the tech came out, he said that he just switched it on, then the heat came along. He asked me to sign a piece of paper and after I did, he went away. He was an old man and he was friendly. He was also timely and came on the promised time and day.

My heater wasn't working one time and I submitted a claim online to American Home Shield. The next day, someone came from Union Express to do service. The tech was really good. That was the coldest day in that week and he promised that he was gonna order the part. He ordered it and fixed my problem the next day.

American Home Shield has a good reputation and I’ve been using them for at least 10 years. I called them for my disposal in the kitchen, which would come on but it wouldn’t work. The rep said that the contractor would come a little early for me. Myers Comfort Specialist was on time and since they came out, the disposal is doing good.

The water heater was not heating properly and SDL Plumbing did a great job. I submitted the claim online and it was definitely easy. The contractor came out a day later. They did not come out right away because they had to set it up and get the time when they were available to come out. Nevertheless, they were informative. The guy gave me a lot of information concerning what was going on and it didn’t take him long to fix it all in one day. He went right to it, got the right parts in and the water heater hasn’t given us any trouble since they’ve done it. However, the heater had two elements and he only replaced the one that he said was defect. He said that the other element in the heater was good. I would hate to have to call somebody back about that other heating element in the water heater.

It’s easy to just call in and have Home Shield find somebody and send them out. And so far, anybody that has come for different things have been really good. Once my dryer turned off. I smelled smoke and it stopped. I called it in with Home Shield. The tech was awesome. He checked everything out, took whatever he needed to take apart, explained everything to me, and he fixed it.

The unit was blowing cold air, but it wasn’t heating. And we could smell gas out my front yard. We sent in a claim online and the tech was out here in about two days. We were tickled. He looked at it, and right away, he told us it was gonna have to be replaced. He said it was all cracked in there and he showed us what was going on. He wanted to know if we had been feeling sick lately, which I thought it was my allergies because I have real bad ones, and my youngest was also having problems. Our heads were all plugged up and we got headaches from them. He said that it was from our heating unit. We were getting the exhaust going back in the house, and it was making us sick. Since it’s been replaced, my allergies has been fine. It’s like night and day. It’s running awesome.

I had American Home Shield several years ago and when I decided to get covered again, I went back with them. It’s much better now although I started hearing that there were a lot of problems with them not honoring their service agreements. That was one of the reasons that I quit and this was years ago. I was thinking what the point was if they were not gonna take care of what they need to do. Then, I started reading reviews about them that they had revamped the company and that things were better. I'm single, on a fixed income and if something major was to go wrong, I could be in trouble. So, I thought of giving them a try and I've been very pleased. The contractors have all been very professional and personable. They knew what they were doing the minute they came in. I had one come in to do my winter service and I just had one this week to do service on my HVAC, and they were great.

American Home Shield had different companies come out for a claim I made and it finally got resolved. It went well. My husband was there and they were able to do a walkthrough of what the issue was.

A few months back, I had a refrigerator repair and it was a nightmare. I told the lady that I was not paying for a service fee and it was not my problem that they were sending these people out who couldn't come out for weeks at a time. My old refrigerator was breaking and they kept sending somebody out to put parts in it. They sent this guy here five times to fix the refrigerator but there was no hope of fixing it and it was wasting their money and time. I wish that they would've taken into consideration after the first time or second time that there was something majorly wrong. So, they spent way more amount of money than it was to buy me a new refrigerator.

I like the fast service and that it's more convenient. They’ll find the exact plumber or electrician you need. Everything came out correctly for my plumbing problem. The kitchen sink had started leaking and the tech came out after about three days. It took him a while to fix it. He didn’t have the proper tools, but once he got it, he fixed the leak.

I’ve been recommending AHS to everybody. I started it when I got this rental house and I'm glad I did. I’ve had them for six months, which is not that long, but the one issue I had was promptly taken care of. The water heater was in good condition but one of the pipes that led to it was leaking. American Home Shield was super fast and responsive when I submitted a claim. The technician was right on the time. They made the appointment as soon as possible and the next day, I was at the house getting it fixed. The only thing I had to pay for that was the initial $100 to get the guys out there to see what was wrong. I have a home insurance I bought in September at the house I’m living in now and as soon as the homeowner insurance runs out after a year, I’m gonna switch to American Home Shield because they're great and they're a wonderful company.

I really like AHS's site. For my AC claim, I didn't have to wait long. US Air Conditioning of Texas came and fixed it. Then one time, we had a plumbing issue. My son went over to see what was wrong with one of the faucets. But we weren't supposed to do that. The contractor came back and didn't want to fix it because it had been removed. We did them a favor, but it caused a bit of a conflict there until I got it resolved.

We called the original time because I have set the heater at 72 degrees when all of a sudden, inside the house, it kept going up and up. It went all the way to 87 degrees. You would turn the switch off for the fan and it just kept rising and would never turn off. The first guy came out Thursday and he couldn't find anything. They thought that it was staying on and making the fan stay on so it would never turn off. On the controller on the wall, he thought some of the wires were exposed. So, he stripped the wires and did that and he couldn't find anything wrong. It started going up again yesterday so this time I turned it off when it got to 80 degrees. But my wife said, "You better turn the heater back on," because on Wednesday, she had to get up at 3:00 to go to work. So, I turned it on when I went to bed.

I submitted a claim to AHS because the heating unit was making a lot of noise and it would do it in the middle of the night, but it wouldn’t do it much during the day. The contractors came out but they said that they could not fix it because they needed to know exactly what it was doing. And so, they told me that they would come back. And they did something. It was doing it again. And then, the second guy came and I tried to record it, but by the time I’d get out there, it wouldn’t do it. The third time, it was really making a loud noise at that time. It was the same thing, but it just got louder. This time, he heard it and it was just a couple days later and he adjusted something. I also video recorded it and they were able to pinpoint. They knew then. Now, it’s doing great.

I had two claims with AHS and my experience was wonderful. I submitted them both on the phone and the reps I spoke with were fine. Both of the contractors that came out were also very good.

The icemaker was not making ice anymore because the entire engine of it or mechanical was freezing over. I filed a claim with AHS through the automated system phone line, which is always a very easy process, and I put it in through an appliance request. Then, the system told me when to expect the contractors plus I got the emails. The vendor, Preston Repairs, contacted me pretty quickly, too. I got the text notifications when the tech was on his way, both times that he came. They ordered a part for us, then he came back out a couple weeks later and installed it. He did a great job and was very friendly every time he came.

I had a claim with American Home Shield for the range vent and the oven. It was very easy to process the claim. The tech from Richard’s Appliance Repair was fantastic. He came out once, and then he had to order a part, then he came back out.

We were told the contractor would be here at 8:00, but they were here at 7:00 o’clock. He got out quick and they took care of the problem. He checked everything out and he had to order parts, so it took him almost two weeks to get the parts back. After that, it took him 15 minutes to put a pump in the washing machine and another 15 to put a defroster relay in the refrigerator. It was mainly what we needed. It’s the first time we ever had to use Home Shield and I have no regrets.

The fridge had an issue with the icemaker. It was pretty much getting stuck. It was working okay but then it would clog and the ice wouldn’t be able to come out. I did a claim for it online and American Home Shield's website was good. They mentioned it wouldn’t take too long before somebody would contact me. Angel Appliances Repair contacted me within the next couple of hours. It wasn’t that long. They did a good job. I had initially called. They asked about the problem. They scoped it and then they sent somebody out onsite. The person that came out onsite, took a look, went out and got the part, came back and fixed it. They’re pretty quick. The fridge is working great now.

One time, my washer couldn't get fixed and I had gotten a replacement washer machine at a certain amount of money. Recently, P J Appliances came out and they were excellent. They saw the dryer on a Friday, but they had to order a part. They told me the part would come Monday, but it came earlier. They came on a Sunday, which was surprising, and fixed my dryer so I was able to finish my laundry for the weekend. I've been with AHS for five years, off and on. I find that submitting claims online is better. It's easier and I also get whatever I need quicker, service or not. I like the convenience of being able to get appliances fixed quickly.

We had another company come out first and they spotted issues with the motor of the boiler. Then almost a month went by and I could never get any response out of them. So, I took it upon myself in trying to do a little further research and cleaning out stuff. And because I was not that qualified, I needed to make sure. I then called in and that was when American Home Shield sent Appalachian Plumbing out that afternoon of that same day. They said that what I had done is what they would have done. So, we were good. The customer service reps of AHS were also good.

The home warranty service seemed adequate. I used them once to replace a kitchen faucet that stopped working. However, after two years of paying their monthly fee I moved and called AHS to cancel my warranty subscription. At that point they started reminding me of Comcast. They kept me on the phone for 40 minutes trying to convince me not to cancel and transferring me back and forth to various people, eventually sending me back to the initial phone tree. Apparently nobody had the ability to cancel my account. The third person I talked to finally told me I had a contract with them which I couldn't get out of without an early termination fee. I paid the early termination fee, but I wouldn't recommend this company to anyone. I'm not comfortable with companies that sign you up for programs they will not let you out of without significant hassle and stress.

We’ve had an incredible number of problems. It’s been wonderful to have the warranty. Submitting a claim through American Home Shield has been terrible though. The AC was out for a month in August in Texas, and it took them a month to fix it, and there were several errors on American Home Shield’s part that led to that despite calling every day for a month. The provider never once was helpful or apologetic or looking to solve things that took me calling over and over and no results. I will never in my life again use AHS or recommend them to anybody.

Gregory Rossi Plumbing & Heating came out after I submitted a claim to AHS for a plumbing issue. The tech looked at my issue and I was standing there as my plumbing was dripping. I said something to him and he replied saying that my plumbing was busted and that he was gonna replace it. He went out to his van, got the new part and asked me where I wanted the old one to be placed. I told him where and he put it in there. He made sure my plumbing was working then he was out the door.

My garage door wasn’t opening anymore even after I changed the battery. I submitted a claim with AHS and they sent out Total Garage Solutions. They gave good service and I had to buy a brand new dial pad but it was fine. They were able to fix it, but it wasn’t covered by American Home Shield so I had to pay out-of-pocket.

My hot water tank had leaking pipes so I filed a claim with AHS online. The website was fairly easy to use, and I was contacted within 24 hours. They then set an appointment. Someone from Bird Dog Plumbing came and he was top-notch, very professional and very courteous. I was very surprised and happy. There was a broken plumbing in the slab of my house and we initially thought we were going to have to tear up concrete to get to it. But they found a way to circumvent that and go up through my attic and repair the hot water line.

With American Home Shield, everybody's good as I would need. Within a day or two, a contractor usually gets out here. So far, they've done fine. On my most recent plumbing claim, they sent out Matt's. The person that they sent out was a really personable person. I would hire him if I was looking for help. He did a really good job. I'm a builder, so I know what is good and what isn't good. A guy that's personable does a good job, clean, neat, and does everything exactly the way it should be done.

I called to submit my claim and the rep I spoke with was excellent. My faucet was not working and AE Plumbing had to replace the entire thing. The plumber did a sufficient job. I've got another claim for my clothes washer that is not spinning and draining, and the plumber is going to be coming out tomorrow to take a look at it. American Home Shield has been very excellent overall.

My furnace stopped working and my claim for it was a little bit of an issue. American Home Shield sent somebody out and they said that it wasn’t covered. Then a second person was sent out and resolved the issue. I had another furnace in my basement and they got that working. So it really wasn't the same boiler, but it was resolved and I was happy. I also had a claim for my water heater and they fixed it. Now we are having an electrical issue. When I turned one of my light switches on, the light wouldn't work. Then all of a sudden, the microwave right next to it stopped working. A company is supposed to come out today to figure the issue out. American Home Shield has been good, so far.

The faucet in my bathtub was leaking. I did an online claim with American Home Shield. Discount Contractors came in on time, responded quickly, and they fixed my problems. They were professional. I've had the coverage for three years now. I’m planning to keep on having it. It’s just that the premium is going up. The coverage is fine though. They're quick to respond too.

We had used American Home Shield years ago. Then we bought a new house and part of the sale was that the seller would provide us with a home warranty. We got to choose which one we wanted and we chose AHS because we’ve had a positive experience in the past. They’ve done a great job. Recently, the heater was not working on the spa and there was a leak at the equipment on the side of the house. The person from Expert Pool Services called me immediately after I put in the claim, discussed what was going on, told me that he would have a technician out the next day, and asked me where the equipment was. It’s on the side, so I don’t even need to be home. I wasn’t there when the technician came and he took care of everything. He taped the service slip with his notes on the front door and it was excellent. The thing was fixed.

Our garbage disposal went out and I submitted a claim over the phone with AHS. A tech from Home Choice Services came out and he was pretty good. He did the job and he did it really quickly. I’ve also always had good service with AHS. I’ve heard a few people say that they didn’t like American Home Shield but I told them that I’ve had them for some time and I’ve never had any problem.

All Desert Appliance was sent out for my refrigerator and the service was fine. But what took forever was to get the part. It was a really long time I was without a refrigerator and it was not fun. I called them a few times, and they said, "Yeah, this is on backorder, this and that." Other than they took about a month to get the part, the rest is fine. I've been having American Home Shield for about 5 years so far and I used them one more time before for the water heater, and that was fast. So, it was just this one time that the wait was long. The customer experience is okay and I don't think AHS is bad. While it took forever to get the part, I don't think that was their fault.

They usually put me on hold as they try and contact the end user provider or repair person. There have been some good contractors and some bad ones but mostly adequate. A lot of times after they assign a contractor I’ll go online and check the reviews on that contractor. And a couple of them I've called back and said that didn't want the person that they assigned me and I wanna see if there was somebody else in the area that would do the same thing. They have gone ahead and change contractors.

I've been keeping my American Home Shield warranty going on 3 years since we bought this house and it is equitable. In my recent claim with the furnace, A. Johnson Heating & Cooling came out and the guy started the furnace up. There was some issue with the dirty flame which, unfortunately, was the same thing that happened just previous to that. He’s been out here twice before because a few months prior to this, there was an issue with the same furnace. I feel good about him and he is extremely good. He talked to me about what he was doing, what was going on, and how it’s affecting the situation. He was very knowledgeable and personable and did a really good job. I would have him back any time.

I sent a claim over the phone when my water heater was leaking and they took care of it. It took seven and a half hours for someone to come out. Considering that I called in the claim around 12:30 midnight and the contractor called me at 7:30 in the morning and they were here by 8AM. They inspected it, ordered the part, and they had it installed the next day. I'm very happy with AHS.

The door of our Miele oven was not closing all the way through and Express Appliance Service was sent out. But the first time they came, the technician told me that I did not have to replace the hinges even though I had already gotten the hinges delivered to my house. He said only an adjustment was needed. He made an adjustment on the hinges and the oven worked for a few days then I had to call them again. So they came today and actually replaced the hinges that I have available here for them. It looks like it’s working okay right now.

I got up and my house was kinda cold. I went downstairs, turned up the heat, and realized it wasn’t working. I was trying to get it to work but couldn’t. That was on a Sunday. I did an online appointment request and Greenway Home Services called the next morning around 7:30 and said, “We can have somebody out there within an hour.” The tech was wonderful. He came out, got it fixed, and left. But it went back off again so I called Greenway and they sent him back over. He was there within another hour and got it fixed that time. It has worked fine ever since. He was very professional.

My hot water tank was leaking. Since I’ve always used the website if I have to make a claim with AHS, I went online for this one. Their website was user-friendly then High Priority Plumbing and Services, Inc. came out immediately, so I was happy with them. The techs were very professional and I liked them. I made another claim after that as I had a bad toilet upstairs. Another contractor worked on that and everything is functioning fine now.

I had looked on the web, primarily read reviews on Google, and American Home Shield seemed to have the least complaints. People seemed to be most satisfied with them. I submitted a claim online. The process worked pretty well. They need to do some work on the formatting for a mobile phone. They need to get a web designer working on that. I ended up using a computer rather than the mobile phone, but other than that, the experience worked well. They kept me informed of what was going to happen and it happened.

I called AHS on Thursday to file a claim for our washer and the contractor came out Monday. Everything was good with our experience with the contractor. We've been with AHS for a year now and we've had a couple of other things looked at. They fixed whatever was broken and they also replaced the garage door opener.

I like that processing claims with Home Shield is easy. I can go out of town. However, sometimes I don't have a good experience with them. They have to be prompt since it's an emergency. But I had a great one the last time. The contractor was fast. The heating was the issue and it was pretty cold that day. The tech came out on Saturday. Some people come out the next week, but not that time. That was great. He had to order a part and he got it in about a day, and then the next day, it was done.

AHS is accessible and seems like a good value. They have a good group of people in the various trades to solve issues. We've been with them for about five years and although contractors have been a little hit or miss, overall, they’ve done a good job. However, the process by which we have to follow up is tricky. You’re in an IVR and it’s difficult to get through. And you can’t really talk to the contractor about things. One of them who was there said that they couldn't do anything until they have directions from AHS. He had to leave and I had to come back and meet him another time, which was a little bit inconvenient. When I was out of town, my wife called for a heating claim. It went well. The guy came in on a Saturday, got a part ordered, and then we had heat by Monday or Tuesday.

I submitted a plumbing claim to AHS and they responded so quickly. Judieh Plumbing, AHS's contractor adjusted a part and replaced a rubber valve in the sink of our downstairs bathroom. They also tightened screws in the bathroom and in our kitchen. The tech was professional and they fixed our problems. I will recommend AHS to my friends.

We had a dishwasher that went out on December 26th. My wife went into the hospital for a serious operation on January 2nd. And in the meantime, I had contacted American Home Shield. They sent a guy out and he said the board was fried. The night that it happened, I was standing there, and white smoke started coming out of the dishwasher. When the guy got here, I asked what would have happened had I not been here. He said I would've had a fire. But these places are probably 34 to 40 years old and about now, all the appliances that were original equipment are now starting to die a natural death. The guy said he had to order a part and we'd probably have it in here in three days. 17 days later, the part arrived, and AHS asked us not to open it. I don’t have the expertise to put an electronic board in a dishwasher and I’m sure not gonna destroy it. But be that as it may, I left the item in the box.

This is the first I’ve used American Home Shield. I’ve used somebody else in the past. And I thought I’d give American Home Shield a try. A little more expensive, at least, for house calls, $100 versus 75. But so far, my experience with them has been good. Recently, NB Plumbing came out to clear a drain. There were two guys and they were both very good. They got in and they did what they needed to and did quickly. Now, it's perfect.

R&R came out when I called in a claim for my heater. They fixed it. Everything was fine. They were very efficient and got it done.

The water heater had gone and it was leaking. We called AHS and spoke to a rep who was very good. The techs were excellent too. It's been working okay since the repair but we needed to get the water heater certified with the city. We were supposed to get something through the email first before we call them to set up an appointment and get the certification for the new water heater but I haven't heard anything.

We had an outlet that was dead and when AHS sent out a tech from R & R Electrical Allstar, he said that it had something to do with the circuit breakers that had tripped and caused the outage. He was able to fix that right away. We live in a manufactured-home community and we have a provider for our electric, Orlando Utilities, but it’s through kind of a group account. So, every once in a while, we’d have power outages and I was thinking that the surge from the power outage coming back on might have been what tripped the some little switches that had to do with the breakers that had switched off.

My refrigerator had leaked and the freezer had frozen shut with ice on it. I called the AHS number and I ended up paying the $75 service charge. Then Cooper Appliances contacted me pretty quickly. The problem may have been due to a generator installation but it was like shaved iced all in the freezer and I had to let it all thaw out. When the repair person came, he checked it out and didn’t see any problem. But he left his contact information in case anything came out and they would come back and look at it again. I don’t know why the water leaked down. But I haven’t seen anything since either and it seems to be working fine now.

I’m on my second contract with American Home Shield and I like how fast it is for the appointment. It’s usually within about four days max. I do my claims online since it’s easier and both times I’ve done them, it has worked out good and quick. The two guys they’ve sent so far have all been nice and they weren’t arrogant or ignorant.

Recently, I submitted a claim online to AHS. Mr. Appliance of Douglasville came out the next day to check an issue with a microwave. The technician was great. So far, I'm really happy with AHS.

The motor went out on my furnace so I submitted a claim online. Quality Climate came to fix it the next day. They changed the motor on it and everything is good now. It's been good so far with AHS. We switched from another warranty to them and this process went a lot smoother than the one I had before.

Home Choice Services came out for a plumbing claim. The upstairs sink was leaking so we put in an order and the guy came in and he said that he was going to let AHS know that it’s a vessel sink. It’s called a luxury item, so they need to approve it. He said, “They’ll call you. They’ll let you know if they can order the part, and we’ll get back with you.” He was in and out, and since then I haven't heard anything from anybody. And that was last week on a Monday. I called Friday and a rep said that somebody was gonna get in contact with me within 48 hours, and that went by too. I also have a claim for a washer and they told me that the part that was needed for it was no longer being made so they were gonna have to replace it. They already approved it so we went ahead and purchased one last week and it’s still being processed right now. For the washing machine, the contractor was great.

AHS website is easy to navigate. When I submitted the claim for a sewer line stoppage, they sent out a time schedule which worked out just fine. Moreover, BesTex Plumbing has good service.

We moved into a house with a previous owner and thought it was appropriate to rekey. AHS had sent an email suggesting a rekey for the service fee of $75 and I responded, “Yes, let's do it.” And they had somebody out there within a couple of days. The contractor was very pleasant and very efficient. I've had home warranties and I'm not a big fan because I'm not sure if I've had anything done under a home warranty, but people I know have, and they felt that it didn’t cover much and they were paying almost the same despite having paid for the home warranty because of what was and what wasn’t covered. I probably will not continue the warranty after a year, but so far I have nothing to complain about American Home Shield.

When we bought the house almost exactly seven years ago, we had American Home Shield the first year and were not happy with them because of things that they didn't cover that we felt should have been. We had a stove that had three glasses in the door. The middle glass just shattered while the stove was cold and wasn't being used. When we called AHS to have them come out and service it, they said that they don't cover the oven door and that they only cover the elements. That was a $161 glass window. We also had a pressure release valve on the house that was leaking. We wanted that replaced, but they said that because it was on the outside of the house, they didn't cover it. Those two things left a bad taste in our mouth back and we decided not to continue with them.

I’ve had American Home Shield for about six years, and I like everything about the coverage. They provide what we ask for. Doctor Cool came out for something that wasn’t working properly. The technician was great. He did a good job, and we’re happy.

Air Pro Master fixed the dishwasher that was leaking under the sink. It wasn’t a horrible experience. It’s just they sent me the wrong person the first time. They sent a dishwasher guy. The customer service rep didn’t understand when I said, “My dishwasher isn’t working right. It’s leaking under the sink.” That should’ve given them a clue that it’s a plumber, not a dishwasher problem. I ended up having two appointments instead of just one. I’d probably ask more questions on their end because I don’t know who they need to send.

We included AHS with our contract for a new home purchase. 10 years ago we had it for my previous house and now I've had them again for about a month. Recently, we had a claim wherein their contractor, A Discount Plumbing got sent out. They got us in relatively quickly to their schedule and their techs came out and fixed my issues.

Everything was wonderful in my recent claim. It was good customer service with American Home Shield and the technician was top quality, excellent, and was making sure everything was satisfactory before anything was finished.

I have three houses and trying to keep up with everything was just too much and someone recommended AHS to me. I've been with them for a few years and have used their website many times. When I filed a claim, I got a window when to expect a call to schedule the contractor. It took the contractor a couple of days to come out. They were completely professional. My pool heater wasn’t igniting and blowing. But they knew exactly what they were doing and did it in a timely manner.

I called to get an electrician out after we purchased our house. After we moved in, the electricity in the kitchen went out which meant all our food was going to go bad. First of all, I was put on hold for 45 minutes and the person that finally answered my call was the laziest non accomodating person I've ever dealt with in a customer service department.

We needed a very minor plumbing repair recently. The tech came on time and he was polite. He went to Lowe's when he didn't have what he needed. He explained what he was doing and repaired the issue. He checked it too. When he left, I also ran the water, put my hands under there and there was no leaking. Everything seems to have gone well. He was professional and the claim process was straightforward.

After I set up the claim for a ceiling fan that stopped working, I was contacted and we made an appointment with Corridor Electric. The tech gave me a two-hour window then he came out. He called me when he was coming and I met him. He figured out what was the matter within an hour and said, “Well, it’s just a part.” He went and got the part, came back within the next hour, and installed it. He was a real nice guy. It was all done and I’m so happy.

A couple of weeks ago, our pool pump started leaking. Roccas Pool Service was excellent. They called the next day and then the guy was out the following day. He came out very quickly. My husband said he was amazing and knowledgeable too. He was the best. He fixed the leak, and it is not leaking anymore. American Home Shield has been amazing on our heater and pool pump claim. But, they didn’t fix the leaking dishwasher. The front door was curved in and we ran it two times and it didn’t leak, but it started leaking on the third time. They would not fix it because we should have seen the door was curved. So, I’m still on the fence with them. We still have a long way to go until our home warranty stops, and my house is 30 years old and so are our appliances.

Intercity Plumbing came because our garbage disposal went out and our line backed up. The claim went fine and I liked the contractor. They were dependable and professional in and out. Sometimes, however, I’d like to select a vendor because I have had a lot of people that I have not liked and I've always let them know. But, I know, too, that that does not work well in insurance situation. Also, there are some limitations within the policy where you cannot pay more to get more coverage.

The toilets had a loud whistling sound and the contractor said the air was getting through it. The plastic ring around a pole was positioned wrong and all he did was push it down. He put it in the right position so it wouldn’t overflow. The one upstairs stopped the loud whistling and I was gonna call one day this week to let them know that the one downstairs is still making a whistling sound. I thought of pushing the thing like he did but it doesn’t turn anymore. I can’t get down on my knees and I need somebody to get down there with a screwdriver to do something if it needs to be opened some more. Other than that, the guy was good, nice and quick. I’ve had other claims with American Home Shield and the contractors have been knowledgeable and they don’t dillydally around.

The claim where Fleming Appliance Repair came out went great. They had to order a part, and that took a little time. My schedule was also a little hard to connect with, but they worked with me. They did a wonderful job. Working with the contractor Jack was so easy, and I've worked with him before. He showed up on time and kept on schedule. I've had American Home Shield for 30 years and I like it. I'm very satisfied with them. I'm pleased with the level of service I get. Sometimes, however, the technicians that AHS sends out can't get the repair done in the first time and that creates a problem, and that is the policy that they could look at.

I like submitting my claims online as it's easy and quick. After I submit the request, I get automatically generated confirmation email, and then I get another email about which contractor has been assigned. That AHS response is quick. From there, their contractor contacts me to schedule the appointment. Depending on the contractor, some of them call right away the next day while others take about 3 days.

I’ve done everything online. I called one time and they were very pleasant. But they’re not gonna tell you that they’re not gonna give you a new appliance. The contractors are professional, but you can tell that they’ve contracted out the lowest of the bidding. I've had problems still with everything that I paid for to have work done. I had to have my dad come back and fix the toilet that was supposedly fixed. With the stove, it’s like I'm just paying each time for the contractor to come out and fix one part each time. I'm a little frustrated with that because it’s still not working correctly. They had to come out twice to fix two different parts. It needs to be a new oven, but American Home Shield don’t like to replace the item. They should pump it up a little bit with quality work.

We have a water heater that's been going bad but it just keeps getting fixed. Every two months, we lose hot water. By this time, we probably need to get a new one but AHS won't pay for it and they just keep paying for the repair. But then we have to fork out $75 for the techs to come out. That's the only drawback though. Other than that, AHS has been really easy to work with. Their service is fairly good and their coverage seems to be okay. Their response time is quick too. Plus, the techs are all fairly professional. They seem to be very concerned with getting a high rating, so they wanna get good feedback. So when they come in, they do a pretty good job.

My heater had quit working due to the TPC Explosion that happened in Port Neches, Texas. We were affected by that in more ways than we knew. We're starting to find out how bad now. Apparently, the first gentleman that came out thought it was just a few wires loose, and so, he tried to just reconnect them, and when the house resettled, the connections broke within 30 minutes after he left. It was terrible. They came out the next day and he changed out the connection completely, and since then, I haven’t had any problems. He also gave me a few tips as well about the air filters. If you can't see light through them, even if you just changed them just a few weeks before, go ahead and change them because it makes it work harder. Considering we have two very big dogs that shed and a cat that shed relentlessly, I went ahead and changed the filters like he had said. Now, I'm changing them every two weeks.

Kintex Plumbing came and replaced a faucet for me. The handle was ready to break off as it was rotted and I couldn't turn the water off. The owner of the condo was in California but the claim for it was submitted. Then, I was told where the plumber was, how far he was out, and his tentative time for arrival. He was an excellent guy and was in and out in 20 minutes. It was supposed to be under warranty but I didn't have time to be chasing warranties 'cause I only have weekends to have repairs done. So, I went out and bought a new faucet.

I had an appliance issue and AHS sent out Antech Appliances to help me out. But it turned out that it’s just not plugged in. But the techs were very responsive and they came right away. Everything went very well with my claim. I have AHS for two and a half years now and so far, things have been fine. But it's very hard to get a phone call and I'd be on line for 45 minutes. That’s not right. One time, I had a service request for the icemaker in the refrigerator that wasn't working and after the techs came out, it still wasn’t working. So, I had to call back AHS because that was what the contractor told me I should do. And I was on the phone so long which was very annoying. Compared to that, it’s very easy to schedule a service on the internet and they’re very responsive. And whatever I need, I get a phone call right away. So, that’s all good, but trying to get a hold of them on the phone is not so good.

One night, we turned the dishwasher on, and it literally blew the air gap cap off, and there was water like three feet in the air just spraying everywhere. Submitting a claim to AHS was pretty easy. The only issue we had was we originally scheduled an appointment for 2 Sons Plumbing to come out, but then they had to reschedule with us, and it took a week longer, which was upsetting ‘cause we couldn’t really run our dishwasher. But it wasn’t too bad. The quality of the workmanship was great. The guy came in and knew right away what was wrong. And he wasn’t here longer than 20 minutes and he fixed it, so it was pretty nice.

I've tried submitting claims on the phone, but it's too lengthy so I just go online or do it through my app. AHS's contractors have been efficient and accessible. When Austin Heating & Air was assigned to our problem, a young man came out and installed a new part. It worked, but a day or two later, I couldn't turn the furnace on again. I called and did a follow-up on the claim. AHS called Austin Heating & Air again and the same young man came back. This time he had the same part brand as our furnace. He worked on it and said that there was a dead bird in the duct. He had to take out the bird. It's worked ever since.

There was air getting sucked into either the valves or the blower motor and therefore, it was causing air to be blown in the pool. It’s just sucking air. I’ve always had American Home Shield for over a decade or longer, and I would usually make my claims by calling the number and then talking to somebody. But over the years, it has gotten so difficult to get through to a person. You wait for 15 minutes until you get to talk to somebody that I started using online in making a claim, and it has worked out fine. It goes fast and within a short period of time, you have a response back. You have your vendor assigned and you get on with life. The site says after you make the claim, you can expect the contractors out within the next 24 hours but it’s usually shorter than that.

All Hours Emergency Plumber came out and fixed one of our main toilets. They came out two days after we submitted a claim with AHS. So they came out pretty quick. And the contractor was very professional. AHS has been very good.

American Home Shield sent out a tech from Appliance Connection to take care of the washing machine claim. He explained to me exactly what was wrong with it. It was one of the pipe, one of the hoses that came off apart from it, but he showed me what to do to prevent it from happening again. He taught me a lot especially with loading this new washing machine because I'm used to the older washing machine and with these new ones now, you have to load them a certain way. He walked me through it. What happened was the washing machine was leaking water. And so, it was the hose that came apart from it, and he had told me that if I don't load these washers correctly, they'll get off-balanced. Some of the older washing machines, they don't get off-balanced and not gonna rock. It make a lot of noise. But these new ones, you can't, but he taught me a lot.

My GE washer was running an excessive amount of water and not washing appropriately. I called American Home Shield to submit the claim and the rep that I spoke with was quite nice. The tech who came out was not overly talkative, which I didn't expect, but cordial and professional, so I was pleased. The repair was taken care of within several days upon my calling to make the initial request. Thus far, things seem to be working well. Unfortunately, I'm having to call up the services twice within a month. I have one claim now for the GE dryer.

The problem I have with Home Shield is that I pay for the $75 and they arrange someone to come out, then the people may not call. Like the guy at the key place, he never called until I reached out. He finally called and I was in Richmond. I told him that I couldn't do it now. When I came back later and told him that we'd do it, he no longer did it for Home Shield. I reached out to Home Shield and they said they don't have anybody in our area. But within 24 hours, they got me ABC Lock. The guy came out and he was really nice. He rekeyed my doors. Then I got a letter the other day stating that the rekey wasn't covered by Home Shield. But it's showing under my contract where it says that they are to rekey. I sent them a letter and I'm not sure if they got it yet.

There was a code that came on in our heating system and that's the reason I called Home Shield. The tech went out and reset it. He was friendly and seemed to wanna take care of whatever problems we had, but he didn't wanna go in-depth with anything and he just looked at the unit to see if it was still running. He didn't go through any of the codes that came on it. I asked him about the codes and if it was gonna do it again. He said that it should be all right. I told him I didn't wanna call somebody up and pay another 75 bucks to come out. Also, the foam that they put on our line on the outside was all missing. I asked him about that and he said it was not a big issue so I didn't have to worry about it. So I'm guessing he didn't wanna do anything about it.

I submitted a water heater claim during the day time and then I got a phone call the next day. The technician from Brunswick Building Services came over my house a couple of days later. The water heater was ordered and it was replaced in two days. I’m really satisfied with their service.

We had United Air Temp come out to do the maintenance service before we used our heater. However, a day or two after they left, it smelt like something was burning. We called them back and the blower motor was the issue. The tech came back and replaced it. Then later, it was making a really loud noise. They came back again and there was an issue with the part they used. They said that the part was not an original manufacture thing and they had to order the original one. When they finally came back out, they installed the new part. It took over a week to get the original part in and we were without a heater. Thank God, it wasn’t cold.

We have a refrigerator-freezer. We had water leaking from the freezer area onto the top shelf of the refrigerator. The guy from Long Lane who came out was fantastic. He didn’t know if they’d be able to fix it because it was an older refrigerator. A seal was bad, and he didn’t think he could get it but they did find it. He came back and put it in. When they called back, they said that someone in American Home Shield found the parts, which was fine with us because the refrigerator’s in an area where it wouldn’t be easy to get it out and get a new one in. So, we were kinda happy they could fix it.

Our clothes dryer went out so we called AHS on the phone. They sent Accord Appliance and things went out perfectly. The guys who came were completely knowledgeable and very, very professional. They even gave us a nice comment on the washer. He said, “Hold on to that washing machine. That’s a real good one. It’s better than some of the others.” And with the dryer he said, “Hold on to this dryer. This is a gem. It’s so easy to fix.” I really appreciated it. It made me feel more secure about having the dryer.

We had issues with the cooktop and on the refrigerator, the water was coming very slowly. It was not in a good pressure. And then on the oven, the timing clock was not working properly. I called American Home Shield, and the issues were taken care of. The contractor called me within 24 hours after I did my claim. The tech was very good and professional and did a good job. AHS responded appropriately, and the people who came and worked took care of the job. The clock didn’t work very well and then they said that they had to take it back and then send another guy. They called back after a week and then they said, “Now, we are gonna come to fix it.” So, they came on their own and then they fixed it.

We had a valve leaking on the master bathroom sink. There were multiple valves leaking in the bathroom. I submitted a claim online and a technician came out the next day. He was great and professional. He had to get a part because he actually found another and just ran, got it, came back and fixed it. I could have fixed the sink but I didn't have time. So it was convenient for me to call AHS and have them fix it. I've had them since 2018. I made a few claims and I had a bad experience with an AC company last year. But I was really impressed by the tech that came out and then the company even called me. They redeemed my faith in the contractors.

I didn't particularly like the guy that came and worked on the air conditioner. The unit is practically brand new. The guy that used to come to us to service around the house was always very pleasant and explained things really well. This guy was just wanting to get in and out of there. He was quick to wanna say that it had water damage. He said, "So, this is how much it's gonna cost you. Do it to have a new one put in." He was trying to sell me something that I didn't need. I told him that it was brand new and that I'm not fixing it to put a new unit in here. He was trying to look for something that was wrong instead of just fixing the little problem or whatever it was that was wrong. In fact, a hose there was busted and he didn't even replace it. He took tape and wrapped around the hose to fix it.

The technician who came in took his time figuring out what was going on and tried his best to kinda fix the problem without going into the replacement. After that, he told us that he couldn't fix it in any way and that it had to be replaced. The response was good. He told us what was going to happen and what the steps were. Right after that, I had a call from his office confirming that and we were told what needed to be done and how much we were going to be paying out of pocket. The first time we made the claim, the first contractor that AHS sent said the same thing, but they never really did anything else after that. By the second time we complained about it, AHS sent Air Pro, a different contractor. They were very helpful and really good at it. And their process was smooth.

The guy from Silver Star Appliances was very professional and fixed the problem, and also made suggestions about getting the ducts cleaned. He was pretty thorough in what he did. He came right in, looked at the issue, checked everything, fixed it, and left the house. In the beginning, my mother had American Home Shield and was pretty satisfied with it. They were good in getting things done. I got it but I dropped it because I was not satisfied with it. And then I decided to give it another chance. So far, it's been okay. The only thing is once I did the claim the first time, the system set me up with someone who I did not want and it wouldn't allow me to change it. Then when I called to speak to someone, they said they couldn't do anything about it. It's just how it comes up. So, I waited almost six months before I called again about the same claim. I threatened to leave and I should have left but I didn't.

My most recent claim with AHS went very badly. I called them because my washing machine was vibrating terribly, and they set up an appointment. Dial One came out and the repair guy opened up its lid to look inside. He moved the agitator and tilted the machine back-and-forth a little bit and said that the problem was with our floor. He then left, and we started the machine back up and it was still vibrating terribly.

The water wasn’t going all the way down our toilet. It took four days for Greenway Home Services to come out to the house and take care of it. But the guy was great. Everything has been great since. It was a very good experience with Home Shield. I was a little disappointed that the service fee went up to $100. But I'm glad that I have the coverage ‘cause any time that I need it, they're right there for me.

American Home Shield sent Holiday Business Group for an appliance issue. It worked out fine. I didn't know the little piece was stuck up in the air which was causing the water not to come out, so it cost me $100 for nothing. That was what they charged me for a tech visit. So it’s not even worth it, I think, sometimes to even have American Home Shield and call somebody out at $100 a whop. I haven't had to use you it much, and this is the third time I had to use it for the washer, but I pay $100 every time a tech comes out. They are a little bit expensive on their service.

I got references from other friends and they said that Home Shield was good. When I filed a plumbing claim, the reps called to say that they've set up an appointment. They were polite and the techs were fast and got the job done. I had to pay 100 bucks to get coverage.

AHS seems to be getting a little bit more expensive each year. At a certain point, if it keeps going up, I will have to start looking for a new place. I've been covered by AHS for about seven years and I like that if there is something that needs to get done, even if it’s like in the middle of the night, I don’t have to start going on the internet to look for vendors. I just make one call, say, “Such and such is happening,” and they deal with it. Also, almost all the vendors are working for multiple companies so I usually ask them how they rate AHS. They rate AHS among the best of people that they work for. When I had a leak in my bathroom that was leaking out on to the floor through the wall, a very nice guy came in and I showed him what was up. He did what he thought he needed to do and was able to diagnose the issue quickly. And all the questions that I had, he was able to answer quickly and easily in a very friendly way.

I’ve been with American Home Shield for many, many years now. I love them and I give their names and numbers out.

One of my outlets wasn’t working, so Hopwood Electrical came out to take a look at it. I filed the claim online with AHS and their website was very user-friendly. Then, I was given a window for when the contractor would contact me, which they kept, and I had a really good experience with them. All in all, the warranty was very easy and convenient to use. Plus, I got a solution to my problem very quickly.

We had a faucet that was leaking, and Advanced Home Services was waiting for the inside of the faucet, but it never came in so the faucet was replaced. We had another issue on a separate time with a toilet tank leaking, and they came out and fixed it that day. We also had a leak under the kitchen sink. We did have an issue with the furnace and the person they sent out for that didn’t go up and look at the heater. And he said I have 60 days to call him back if the issue continues. It was blowing cold air and he just turned it on. It’s done it again since then, but I was gonna tell American Home Shield not to send that same company out. That’s really not their fault. It’s the people that they’re using. I was really disappointed in that guy.

Lately, it usually takes a while to get somebody to the house when something happens, but it wasn’t that way when I started using them. I have been a customer for about four years and it was usually two or three days. Now, it’s usually about a week and a half, at least. It took four weeks for someone to come out for my disposal. It was two weeks booked, but they had to cancel the first schedule because they had some people that were sick. But when they came out, they did a great job. They fixed and put a new disposal in. And it's working wonderfully.

We’ve had a home warranty program since we bought the house. It’s currently a value added proposition. AHS should not have the service be quite so expensive but most of the time we haven’t had any big issues. We had a washer that went out recently and it was replaced. Other than having to wait a little longer than we had anticipated, it was fine. For the most part, it’s pretty routine.

My house was built in 2003, and I'm a single mom. I knew that things were gonna start wearing out that I couldn’t do the work myself, or it might be costly. I have two friends who have contracts with American Home Shield, and they recommended it. I called them, spoke with someone who walked me through everything, and it sounded like a really good program, so I signed up.

We were having some issues with our drainage line out of our sink. It was like backing up into our dishwasher. We were also having an issue with our shower constantly leaking. I filed the claim online and AHS said the contractor would be in touch within 24 hours. J&K Plumbing LLC called me the next day and then we scheduled a time that worked out for me to be home during their coming out. They were really excellent. They got everything done that we asked for and they gave us some good advice moving forward and really good stuff. The claim was easy to submit and it got fixed so I was pretty happy with it overall.

Everything went really smoothly with my recent claim with AHS. The technician came in, he fixed it, and left. He wasn't here very long. I was surprised. I was thankful to get that microwave back. I used it a lot. I'm so thankful to get AHS. And the reason I got it, my little granddaughter used to live in Alabama and she had it and told me about it.

American Home Shield sent Appliance Works for an appliance claim. It took forever to get the unit but it had nothing to do with Appliance Works. They did their best to get me installed, but they couldn't get it. It was backordered. Appliance Works did a great job. I was really pleased. They stayed in touch with me once they had the unit and made sure that the timing on putting it in was good. With this particular installation, they could've used two people because a microwave wall unit is a very difficult thing for one person to install. And if it had just been my wife here to receive them, she wouldn't have been of any help. It took two people to hold it in place, but that was okay.

I wasn’t happy with my previous home insurance and I just purchased a new house and got AHS. I like American Home Shield's customer service. I like the fact that I can actually talk to somebody. I sent in a service request online and they sent someone within a couple of hours. The contractors were very much about business. They went through everything and were very thorough about getting the job done.

I went online to file a claim when our HVAC went out. The AHS website was very helpful and easy. When the techs came to service the unit, they were not late and they were very professional. There were parts that were not covered under the warranty that we paid out of pocket for. We're going on our second year of having Home Shield and we've been really happy with it so far. We also have a refrigerator that we need to have serviced so I'm planning on submitting another claim very soon.

I called AHS many times for my heating problem. Sometimes the furnace has heating and sometimes it doesn’t. True Master came and was okay. The guy was super nice, however, there was another company that came. The guy told me that if it was cleaned, it would be fixed and asked $200 for that. He said that the insurance wouldn't cover it because the problem was that it was dirty. But after he cleaned it up, the problem was still there. It seems that he lied. Now, because I’m so busy, I have no time to call AHS back so the furnace still doesn’t work.

AHS has put us in touch with some really good people. Our furnace was making a funny noise and we called American Home Shield to see if there was something wrong with it. Choice Electric was out within the next day. The tech had to fix some things that weren't covered under the plan but he did all the work to our satisfaction. They were very good and we would definitely use them again.

We've been with American Home Shield since 2010 and for claims, all I do is make the phone call and tell them what the issue is then the agency would notify me and schedule a date and time. It's very straightforward and professional. I've used them twice and everything went well this time. It was a doorbell issue. The doorbell wasn't working. Wester Electrical was sent out and they were able to help quite well. The guy had to come back the second time because he had to order the parts but he was very nice and cordial. He took care of the issue with no problem.

I've been in the house for almost 15 years and had American Home Shield. I like that it's paid off. It would’ve cost me several hundred dollars as opposed to 75. I used them for my air condition, washer and others. They’ve been true to their word so far. Recently, my oven stopped working and the technician from Astro Appliance was sent out. He was awesome. He was in and out in a good 45 minutes. It was just that I had to wait till the end of the week for him to come. But other than that, the service was very good.

American Home Shield do give good service. When I call them, whoever they are referring will usually call me back the same day, which is great. When my shower in the master bathroom was leaking, I called AHS and their contractor came out the next day. But the guy called American Home Shield and said that he couldn’t fix it because it wasn’t done by code. This house was built in ’65 and I only had it about 12 years. So, when it was installed, I’m sure it was by code. But it’s out of code now for new builds. I tried to tell them that it was put in when the house was built and it was done by code then. And that fell on deaf ears.

The gentleman from Plumbers Inc was very helpful. There was a little bit of a stoppage. He gave us some tips on how to clear out the vent in the sink so there wouldn't be snow and resolved the situation. We've had American Home Shield since we bought the house a couple of months ago. We got our issue resolved within 24 and everything worked out great.

I like to call in when I make claims, but when my refrigerator wasn’t working, I did it online. It was very easy. The vendor called, asked my name and asked me a couple of questions then they came out the following morning. AHS has been very good.

American Home Shield sent Del's to repair the icemaker, refrigerator, microwave, and the washing machine. The technicians were very nice. They let me know what they were doing pretty much and inspected everything out. I'm getting new appliances because there's something wrong with them, but everything is fine. I've never had to call AHS out before for anything, but once I did call them, they got right on it, and did what they needed to do. So far, so good. I'm pleased with their service.

A customer for 15yrs, call with a complaint and I get hung up on. On the morning of 2/18/2020 we woke up to a hot water heater failure and water running out the safety pipe. I immediately went online to American Home Shield to report the issue and was assigned a local plumber. Not having any hot water, I called the local plumber's office and was told I was on the schedule for the next day. I explained the situation but nothing. Was not going to speed the process up. So I stayed home from work and the plumber arrived early. He looked at the hot water heater and told me what I already knew and explained he had to file a report and it would be 24 hrs. That was totally unacceptable to wait an additional 24 hrs with no hot water and no real promise the hot water heater would be replaced in the next 24 hours.

I placed a call to get a gas cooktop repaired when it stopped auto-igniting. The repair was scheduled promptly and the tech came as scheduled. The diagnosis was a faulty switch which the tech said he would order and have shipped directly to me in a day or two and when I received it to call back and arrange the installation. After not getting the part for almost a week, I called AHS back and they said they would investigate it. The next thing I get is a voicemail that the part is no longer available so they can rebuild it and take 6-8 weeks or get $147.50 - the cost of the rebuild option. I called back after a quick web search showed the part available and asked if I could order the part and then have the repair company install it. I emailed a copy of the information to AHS as directed.

Our recent claim with AHS was for our ice maker on our refrigerator. I called AHS on the phone and I spoke to a person. The contractors came the next day. And they said that I needed a new part, and they ordered it. And when they ordered it, they came and they put it in. The contractors were good. Everything's been fine since then. My experience with AHS has been fine. I never had a problem with American Home Shield. I had a problem with one of their contractors though and I told AHS to never send them here again.

At my age, I prefer filing a claim over the phone than online and so far, the customer service representatives I've spoken with have always been nice. Patriot Plumbing got back to us and they came out quickly to fix our toilet. The seal was bad. They did it very nicely and they got it done quickly. Some years, we don’t have to use American Home Shield, and some years, we do. But it has been good to us. I have recommended it and I’ve had people sign up.

My wife submitted a claim for a hot water heater through Home Shield's online service. They communicated the information via e-mail. They told us that someone would respond within 24 or 48 hours. And then we were contacted by Greenway and they told us when they would be there. It was an acceptable time for us and we set up that appointment. They were on time and they did an excellent job. I was out of town so the tech worked with my wife, but he just solved the issues that needed to be taken care of. He also explained what they did and she was very complimentary of them. They did a complete job and we’ve had no further issues out of it. I’m very happy.

The fan didn't work. I'd flick the light switch and sometimes the light would turn on but more often, it wouldn't. I even tried to change the light bulbs and it didn't work. I was afraid we'd have an electrical fire so I decided to submit the claim. The tech who came out was fantastic. He was very communicative and was on time. They had to do an analysis and had to get the fan and then, they came back. The repair took two days and it had been working beautifully since. With AHS, I like not having to pay out of pocket for a repair.

Two years ago, my refrigerator quit working. In Arizona, you can't go very long without that running because it gets very hot here. Valley Wide Appliance was sent out and the tech looked at the refrigerator for a total of about 15 minutes and said that I needed a new compressor and their company doesn't do compressors. He said that I had to call American Home Shield.

I went to the AHS site to put in a claim and they called me in 15 minutes. Integrity Air was out in two days and they replaced a king valve. It was the first time I used AHS and it worked out. Everything's still working since.

My wife was here when the contractor came and replaced our hot water heater and they installed the drain. She said it was a pleasant deal. They repaired the day-to-day operations. It was great.

I’ve got a few rental properties and I’ve only used American Home Shield with those. They do a good job and they’ve always followed through. A long time ago, they didn't have a service company in my area. They contracted through Sears. Sears called me and said that it would be a month and a half to get the thing done. I called American Home Shield back and told them that and it wouldn't work. They found someone else to come out and do it.

The claims submission with AHS has been super easy. Doing it online has been great. The gentleman that came and fixed my washer called me when he was about a half-hour out and then called me again at about 10 minutes. He was very professional and knew what he was doing. He even told me on the phone, when we scheduled the appointment, exactly what was wrong and he was right. I’ve always had very good success with AHS.

I like American Home Shield. I've been with them for over two years and everything is good. I had a claim for my dryer which wasn’t heating up and turning off and they sent Maughanster Appliance Repair. That is a that company had been out here before and they're good.

The guy from D&R services called me the night before. It was a little later. He said he’d be right out there around noon the next day and he was very prompt and on time. Everything was taken care of that day. He was very friendly about talking me through the process and what he thought would work best for me. It went really well. I also spoke to somebody from American Home Shield about the cost and what was gonna be covered. Their customer service was great.

We've had AHS for over five years now and submitting claims through AHS has been pretty easy. I can pay in advance and they will schedule a date for repair, and it’s good. I typically call when I submit claims and the reps have been friendly and helpful. Most of the contractors are good, too. I’ve had one or two contractors that just tried to take advantage of the system. But for the most part, I had pretty good contractors. Recently, I had a water leak, and Prime Plumbing Services came out and fixed it.

American Home Shield came as part of the contract on the house I bought. The contractors they sent were awesome, on time, very polite, and explained what they were gonna do and what they did. I like their professionalism. Recently, I filed a claim requesting for somebody to come and fix something. About three days later, they had not called to make an appointment. But the situation had resolved itself by then so I had to cancel that one.

We were having a problem with the timer on the dryer. I was missing a door pin, door handle in the washer and the steel of the dishwasher. I looked up the policy and looked for the phone number and submitted the claim. The contractor called and told us when we would expect them out. I was supposed to know if they were certified and I didn't get anything like that. My wife said that was mostly the appointment stuff. I just had to be there when they came. They repaired the issues. Overall, AHS is good for us.

I was extremely pleased with Mr. Appliance of Joplin. They came out to check a dead refrigerator. The technician was extraordinarily polite and sensitive to wearing booties and putting down a rug to come into the house. Through American Home Shield, they sent a selection of multiple refrigerators to choose from. We did select one, and now, we're waiting for it to be scheduled for a visit to bring it here.

Initially, I thought there was an issue with my switch, but the contractor did all the testing to track down where the issue was. He was able to identify that it was with my light and I had to get a new one. At the beginning of the year, AHS auto-renewed and I've been with them for about about 13 years.

I’m a baker and no matter what temperature I set my oven on, it would only reach about 50 degrees less than that. So, stuff wasn’t baking good. I submitted a claim to American Home Shield through their website and it was easy. The communication was fabulous. I got text messages, emails and the service tech that came out was fabulous. He explained everything very well, what he was doing and why he was doing it. Since then, my oven works great. When I preheat my oven, it gives me a timer of how long it’s gonna take. And that feature was never there before. Now, I sleep at night and I don’t feel like I have to worry about anything. American Home Shield has my back.

I called up AHS' number to submit my claim. I gave their rep my account and their contractor contacted me that day. However, there was a problem initially because the guy they sent said he couldn’t do it. AHS sent an air conditioning company which called me and I told them that my issue is not air conditioning. Instead it was a vent in the bathroom to the outside just a few feet away. The air conditioning company called back American Home Shield and this time A1 Electric sent somebody who took care of my issue in 20 minutes. I was very impressed that he had the right fan and that he just replaced the whole fan and motor. So far, I'm very satisfied with AHS. I had a good experience with their contractor this time. I travel for a living, and my wife is home a lot of times by herself. The warranty is great for her because she just calls me, I call American Home Shield and they send somebody out. Then, I let her know when they’re coming.

The contractor from AM PM Plumbing was able to fix our issue. He was very polite and professional, and he took the time to explain what the plumbing issue was. It was good. American Home Shield was a recommendation from the realtor at the time and we have always had good success with them. We are happy with the service.

American Home Shield has been pretty reliable. I've been with them for six years now. They’ve taken care of everything we’ve needed. Rapp’s Heating & Air, the contractor came out and fixed some plumbing stuff for us. Submitting a claim online is also good.

We got a couple loads of laundry and then we set another one in. Then we went to get groceries and when we came back, the tub was completely full of water so we had to siphon it out. At first, we were trying to see if any other settings would work but it wouldn't spin and drain so we ended up contacting Home Shield. I got set up with Advanced Appliance. They contacted us to set up an appointment to evaluate what the issue was ut they couldn't accommodate me on the weekend and that was the only time that I'm off. So I had to get my father-in-law involved. The tech came and spent 30 minutes to an hour and decided that it was the pump. The part had to be ordered and was gonna take about three to five days. Once the part came in, they scheduled me an appointment for the following Monday. The entire process took about three weeks and from there, everything was good.

Our toilet was leaking everywhere. I filed a claim with Home Shield and the techs were scheduled to come three days later. But we had some health issues at our house so they weren't able to come for about a week and a half. When they came, they were great. They were very helpful and professional. We also had an issue with our 16-year-old dishwasher and the techs replaced a part that cost $400, which to me was crazy to spend $400 on a part that's 15-plus years old. But that's what AHS wanted to do and they didn't wanna replace the dishwasher. Having a warranty seems expensive and $75 seems like a lot but I always recommend home warranties to my friends when they buy a house.

We had a washing machine that totally stopped working. I submitted the claim to American Home Shield through their website. It was an easy experience and they've done a great job. I got a text message from American Home Shield, and then I got a text from the contractor. Gaige Appliance Repair got there on time, within the time slot, and they were professional and dependable.

I called American Home Shield for a toilet that was broken and had an excellent experience speaking with their rep. Their contractor's service was subpar though. They had to come back several times. They had to order a part and I had to call them again and again. They could've done better with their communication and explaining, like, if a week runs, they could've let me know that they are still waiting for the part. Nevertheless, everything is working fine now.

American Home Shield sends good people out when I call. When they show up, they do a good job. The Lindsay Company's tech, Jeff, was a good guy. He did the job and didn’t take long. He's neat and clean, and picked up after himself.

AHS came with the house. I've had it since April 2017 when I did the closing. I like the fact that when it’s an emergency, I don’t have to wait. I can just go online, make a request, and then they just text me the next step, who's gonna come out and at what time. I had a claim when the Whirlpool oven would not turn on. I filed a claim online and Sunrise 2 Sunset came out the next day. The tech was very professional and very knowledgeable. He helped fix the problem. Also, he has the same oven, so he gave me some tips just in case it goes out again.

I had two issues and online just let me have one, so I made a claim over the phone. The reps were okay, but it took too long for the contractor to come out, which was about five days. My toilet was leaking and the drain in the kitchen sink would fill up every time I turn the water on. The contractor said it's because the drain on the sink is small and I just have to turn on the disposal more. I never had to do that before though. That issue wasn't fixed or addressed. He just made me believe that whatever he said was true. I have to have American Home Shield, but I don't have a lot of choices on who to choose for my home provider.

So far, I've had to call American Home Shield twice and both times, they’ve been very good at doing exactly what they said they would do. The claim with A1 Sewer and Drain went wonderfully. Everything was done in one day. The supply line to the water heater had a shutoff valve on it and the housing on that shutoff valve had actually broken. So the pipes needed to be cut and replumbed. Everything worked out perfectly. The guy was very professional, very nice and right on time.

Universal 1 Repair came out to look at our washer and dryer and they were out twice after that, because two different employees found another part that was required. So from the initial assessment, there was an additional part for each, both the washer and the dryer, that were needed. They were very informative, very professional and they have been a pleasure to work with. When they said they were gonna be there for an hour, they stick to their word. They have not been at my house for more than an hour and a half, which has been fantastic.

The house was signed up for AHS when I bought it and I kept the subscription. They've always done really good work for me so I keep them and I have them for seven years now. I'm really happy with them. Recently, I had a plumbing issue where they assigned Choice Plumbing Heating & AC to come out and my experience with them was great. They responded quickly and came out exactly when they say they were gonna come out. They fixed the problem and did everything they could to do it as cost-effectively as possible. I've used them many times and they've always done great work.

We pay monthly to Home Shield and if we have a problem, we call them. We've used them four times and the people have all been good. I've had plumbing issues here and there and everything has been okay so far. Last time, one of our bathrooms had some kind of leak and the guy who came was awesome. He fixed the stuff and then he left. My only problem is that when someone comes and they say that we have a different issue, they don't address that. That should be a different claim and every time a tech visit, we pay $100. Other than that, the guys come and if they don't fix the problem, they will go buy something, come back and fix it.

AHS's website was easy to use. I submitted a claim to change the locks in our condo. I was then supposed to get a phone call and the contractor called the very next day. He was very proactive about letting me know where he was and when he was gonna be out. He did an absolutely great job. There were a couple of old locks that he was able to recondition and got to work fine. I was very happy with the experience.