American Home Shield Reviews

We had the electricity outage in our bathroom, one of our bedrooms and our hallway. We called Home Shield and went through the automated prompt system. The process was very easy. We were told to expect the contractors out within 24 hours. Lighthouse Electric came within 24 hours. Their service was awesome. The tech was very thorough. He looked through everything and it took him a little while to figure out what was going on, but he figured it out and got it fixed. Things have been performing great. We would recommend Home Shield.

There was no electricity coming through some wall plugs in the living room as well as outside. So I sent a service request to AHS and it was fine the first time. And then it got a little bit tricky because I had to take a panel down in my living room for the electrician to get to the plug and the problem was I've waited for about a week and a half before he got back with me to come out and finally fix the issue. It got to be confusing because I was calling American Home Shield and they were saying the electrician was supposed to contact me to come back out. And so I kept calling him and leaving messages.

Everything that we’d had to do for our plumbing claim, all the repairs in the house, the workmen have all been great. My husband worked with the contractor more than I did because it was kind of under his umbrella, but he was very pleased. We’ve had about five claims and every workman have all been great. If we’re still in this house, we will definitely renew with AHS.

I can call them and they’ll replace an appliance if I need it replaced or repaired. They’re good about getting people out here. But when I submit my claim online, it screws me up every time. Other than that, the companies that came out have been doing real good. The tech from Woodley Appliance was very prompt in letting me know when he would be here. There was a delay in parts once and he let me know about that. He was very professional and very friendly.

I like American Home Shield. When I did the work order for the heater, I asked for expedited service, so whoever was available came out the next day. They were awesome. I really liked them because they were no BS type of people. They didn't try to upsell me on anything. They said, “Hey, this is broken. We’re going to fix that, and that’s what needs to be done." They fixed our heat and also cleaned out a couple of things that needed to be cleaned out in the motor.

The downstairs of my house was completely cold, and it was like 50 degrees. Obviously, there was something wrong with the heating system. Submitting a claim with American Home Shield was very easy and they were prompt serving me. Their contractor came and checked it, and they found a pump that was not working. They ordered the piece and they came immediately the next day with the piece. They replaced it and it's working now. It was a quick turnaround. And the contractors were friendly and they explained the situation. I would suggest that people get American Home Shield. I bought a house that's 15 years old so some of the stuff obviously will start going bad in the next few years, and it's like having the money saved already upfront.

I had AHS before for a while, and then I just dropped it, and then I picked it back up recently in October. Our recent claim was for the stove that wasn’t working. The contractors came out and did an excellent job and did it rather quickly. The guy knew what he's doing before he came in, ‘cause he came in with the part, once they called me and I spoke to them.

Sometimes I like their service, sometimes I don't. It depends if they hire someone that is willing to work or someone who just wants to come out, get his money and leave. When the gentleman came out for the dryer, he said it was just stuff outside and then made my son clean out the vent. But the last person that I had from Chicago Skyline Plumbing was very good. He was thorough and he didn't leave until the job was done. I submit my claims over the phone and it takes time, but it's better to talk to them, otherwise, you have to wait forever for them to call you back.

Our AC broke down completely. I called Home Shield and submitting a claim that way was pretty easy. Someone called me back in a few hours to tell me when to expect the contractors out, which then happened on the same day. Express Comfort Heating & Air came and they were pretty good. They just changed something. They fixed the problem. However, the monthly payment has increased a lot for the past two months since I requested for that repair. When my contract renewed, it didn’t renew at the same rate. It was renewed at a much higher rate. Other than that, I would recommend Home Shield.

Quality Plumbing was awesome and very fast. The contractor fixed it right away. He was very organized and informative. He explained to me other things about what was going on with my dishwasher. He said that if I moved the tubing a little bit this way, my dishwasher would work much better. I asked him some other questions too because I’m curious about putting in a water heater and he told me about that. It was a really pleasant experience. AHS had an electrician come too and he was awesome. I was so impressed with the first two claims because they got really good people to come out. And they seemed to know their business.

I searched the internet, then I asked American Home Shield some questions and I liked it. They, however, are a little expensive -- that's $100 that I have to pay every time that I need them. When their contractor Lake Plumbing came to us, they had done a great job.

The tech from Wilson HVAC that came out did a great job. He said that the thermostat of our heating unit went bad and he replaced it. The service that I got was outstanding. It was the best service I’ve ever had from anybody. He was very professional, very polite, very thorough and knowledgeable in what he was doing. He diagnosed it quick and got it going fast.

A young man from Apache Home Services replaced the switch on the door with my washing machine. He was nice and I had no complaints with him. He was on-time and showed up when they said he would. But about two weeks later, the switch stopped working again. He probably didn’t have the right part and he was trying to get us going. But he didn’t tell me anything about that. He just fixed it and told me everything was great. So, a guy from Sears came out ‘cause Apache couldn’t get to it and he said that the guy put the wrong switch on. He actually tried to sort of jerry-rig it a little bit to make it work but that didn’t work. He said he had the right one and that’s what he put on it.

With my first claim to American Home Shield, their contractor, Total Air Care, came out right away for my heating issue. We were really surprised ‘cause we called in the morning and by the afternoon, Total Air was at my place. Their techs figured out a couple of different things and they fixed my duct and heating chrome. Everything has been perfect since.

American Home Shield is incredible and I can't imagine anything they could do better. I got my money's worth. My son also has it. He's the one who told me about it and he's had similar experiences. My first service call on them after my 30-day waiting period was for a heat pump furnace and I ended up getting almost a completely brand new one by the time the tech was finished. It cost me nothing and it was very expensive.

Being with American Home Shield for 6 years so far, I get prompt service from them relaying to the contractors. And the contractors call me very promptly and set up appointments most of the time. Also, we get good coverage for the price. What I like about them is I feel secure in knowing that if I have any major problems, they’re gonna be there for me.

I made claim with American Home Shield when the start button came off the dryer. Then my most recent claim was when my fridge wasn't cooling. When the fridge company went here, my husband called me. He was very professional and knew exactly what he was doing. I like the timeliness of things by having AHS. When I expressed that I only have one fridge in my house and that it didn't work, the person I was talking to did not have an appointment but she tried. She said that they had a cancellation and that she was gonna make sure I get it. I then got a follow-up call saying that somebody could come out the next day, which was good. It was already the weekend and they didn't make me wait for AHS's office to open on Monday.

I had a little leakage in my bathroom. The contractors seem professional. The only thing I was concerned is they didn’t protect their shoes when they walked in on my hallway. So, I was a little concerned about hygiene. They cleaned up. It was just I wish they would protect, put some cover on the shoes when they walked to the interior house.

The heat stopped working. Luckily, it was a relatively a warm day so we didn't had to have the contractor out ASAP but I did expedite just in case there was a major issue I couldn't see. The response time was pretty good. It took a little longer because it was on a weekend after-hours. It worked out pretty good. We were very happy with the quality of work done.

The rekey claim was seamless. The contractor kept us informed when they were running late, how late it was gonna be. And they stayed later because they didn’t get here on time because of emergency. I also had a claim where the furnace stopped working about three days after we moved it. American Home Shield sent a repairman out. They were here when they said they were gonna be here very quickly and fixed it, and didn’t cost anything except for the service call. I filed the claim online and there was no difficulty at all.

They're quick and they send reputable companies. There have been some times where I needed the company to come back and they're open to letting that company I dealt with come back instead of having a new company, and I really like that. I've had great experience. I do my claims online unless there's an issue. When the company had to come back out, there was no way for me to enter that online, so they just send whoever pops up. But if it was not the company that was already out, I have to call and request that the company who first came out come back.

When I submitted a claim to AHS online, it didn't go through. So, I had to call them. But then, I'm on hold for 15 or 20 minutes. Also, their deductible used to be 60 and the price keeps going up every year. I had a claim recently and their contractor, Valley Pro Appliance Repair was sent to unclog my dishwasher. They were out in three days and the tech was really good. He even gave me hints of what to do which were very helpful.

Our 40-year old refrigerator stopped working. The compressor was burnt up, so my husband called to submit the claim for it. Sears came out and they did a good job. They had the part and replaced it, and they were able to do it all in the same day. Everything was very nice. I've been with american Home Shield for several years and I would recommend it to anybody.

I went with American Home Shield because I was more familiar with them from friends. I had dripping faucets and leaking around the faucet turnoff. I got on the telephone to submit the claim, and got to the right person. The rep I dealt with and the contractor who came were both good. My experience was satisfactory.

So far, we only requested for a rekey service from American Home Shield. I called and the people I spoke with were helpful. The process was very efficient, other than there was a little confusion with how they were supposed to contact me. But they emailed my husband. The gentleman that came out was very helpful. We were very happy with the experience.

I filed a claim over the phone for a dripping faucet issue. The guy from RG Plumbing and Rooter who came was very nice and very polite. I had 100% good experience with him. He had to change something in the tub and the faucet so he had to go to Home Depot. I was 100% satisfied with the service but I was not very happy with the faucet. It was a very cheap plastic faucet, but he did what he was told by American Home Shield. That was all they would cover. Nonetheless, he did his best.

Partridge Door Company did a good job and they came the next day after I put the claim in. The guy was very professional and even gave us some suggestions in case it happens again, like keeping the rails oiled, greased. So, he was very helpful. The door is still working fine. Overall, American Home Shield has a good service and it’s quicker to submit a claim online.

I prefer calling American Home Shield when submitting claims and when I did, someone came out a few days later, which was acceptable. The contractor did the heater for the pool and then, he had to come back because I had an issue with the DE blowing through the filter, so he fixed that too. Everything's all set as of today.

I've had AHS for almost five years since I bought my house. It's the best way to go. That's why I keep them all for. Total Air Care came out to service the one of the fans on the air conditioner. I got in contact with AHS by phone and their reps were on point. The contractor showed up the day they told me they were coming out. The contractor was on point too. He explained everything, and the unit has been functioning perfectly.

United Appliance Services was fast and efficient. This microwave broke three times, and they were the best one. They knew and ordered the correct part, and told us when that part was coming in. They guy even called us on a Saturday to say, "The part was in. Can we come?" It was unbelievable. I would like to only ever have them come and fix the appliances. We have had American Home Shield the whole time we've lived here. My husband was in the travel business, and it was easier to keep up in case there was an issue that came up when he was gone. So, when he was traveling, I've had air conditioner problems, a washer problem, and a heat problem. So, I called them and they were taken care of.

I was having a leak in my faucet in my bathroom and Coffey Plumbing put in a toilet for me. I submitted that claim online and somebody came out a day or two after. Everything was taken care of. Coffey techs are the only people I allow in my house. They're awesome. I only that company for plumbing issues. In having the coverage with American Home Shield, I like the ease and especially if I don’t have any money. Plus I used to work for ServiceMaster.

My recent claim with AHS was a good experience. I submitted the claim online and it was very easy. The reps did a really good job. The contractor came and fixed the issue. He also came a little earlier than we expected him to come. AHS was really great to have if you need a repair and be able to just pick up the phone and schedule an appointment and pay a few dollars and not have to worry about it was great. I love it so far.

My water heater had been leaking for a couple of weeks before I noticed it and so I set up an appointment online through AHS. And between the technician's schedule and my schedule, it was about 5 days before he was out. The tech is with AM/PM Plumbing and everything went very smoothly. He was great. He had to order a new water heater and it took only about another few days. During that time, we still had hot water but the water heater was leaking. So, I like having a home warranty company ‘cause they're easy to work with.

AHS's online features are great and speed up the claim process. As long as I can use it, submitting claims goes well. But if I have to call or talk to them, it takes an eternity, which is very frustrating. Sometimes customer service is great, sometimes it's horrendous. It seems to be dependent upon who answers the phone. I will literally just hang up, call back and wait on the line for another 20 minutes to get someone else, and then the service is better. Also, they sometimes don't have the correct information. I could call back and get the correct information from the same department. They don't seem to be educated with their job or they're very frustrated. AHS should have more nice people to answer the phone. For my appliance issue, although it took longer than I had hoped, Appliance 911 replaced the heater and it seems to be functioning properly now.

There were some sink stoppages and there was slow drainage in the bath tub. Plumb Genius came out and the claim went well. The guy also gave me some advice on some things. Submitting the claim has been easy. There is, however, one unresolved claim that we submitted back in August or September, and we haven't been able to come to an agreement on some duct work. We have had some other opinions on it and we feel that it should be covered under the warranty. But, they were saying that something was not covered because of the size of the furnace. Also, when a payment does not go through for a request, American Home Shield should try to contact me. This is because I requested for an electrician to come out too, and for some reason, the electrician hasn’t come yet. Maybe the payment did not go through, and it needs to be processed again.

I enjoyed working with American Home Shield whom I've been with for at least three years. They're prompt and they send a contractor over immediately. When my garage door wasn’t going up or down, Choose the Right Door, LLC came out and it was pretty quick. The parts had to be ordered, and when these came in, the contractor got the door done. The door is performing perfectly since then.

I have you been with American Home Shield since 2013 and they have repaired anything I needed. I prefer submitting claims over the phone that doing it online. When the guy from ADA Repair came in, he took care of the problem and fixed it. Then, he clean out the whole bottom of my washer and dryer, so he did a good job.

I've been with AHS for a little over a year. I put in a claim online when my furnace wasn’t coming on. Their website was fine and they sent a text message. Advanced Air Service was my given contractor and they were fine. It was a good experience.

The dishwasher wouldn’t move to the next cycle, so the first time they came in to repair, they replaced the computer board of the door. When we tested it, it seemed to be working, but then they never run a full cycle while they were there. So when I tried to run the cycle, it wouldn’t move. It would move three cycles and not finish. So I called AHS again and they sent another person, and then said that there was an issue with the door. The door is not locking up. So they said AHS needs to order a new door for me, but I never heard from them. This has been more than two weeks. The last time they ordered the part, it took three or four weeks until they came back. They said the part would take long, so I just assumed this was the norm because eventually they came back. So I’ve been washing my dishes manually.

My toilet kept running and making noise. They sent out Prime Plumbing and I was satisfied. We've had Home Shield for a long time and they have been fine.

The whole dishwasher started coming forward progressively more and more. So I called them to ask them to come and repair it to see if there was some damage to it. When I got their letter, it says that it is not a valuable claim because of misuse. But I couldn't believe what the contractor said and what was done. When I had trouble with my heater and my air conditioning, they came out and fixed them. I had no problem with American Home Shield because it was a pleasure to work with them. I've had good service with them. So this little dishwasher thing has me in shock.

We bought this home and you'll never know when it's gonna be like on a brand new home. A person had the warranty for a year and then asked if we wanted to continue, and I said, "Yes." I've been with Home Shield for 10 or 12 years now. I called them when the faucets in two bathrooms weren't working. In one bathroom, the screen was out of the faucet's nozzle. It wasn't much. And then the other one, the tech suggested the toilet that it would flush right. The contractors were always good. Home Shield was qualified and very nice. I would likely recommend them to anybody.

I called American Home Shield for someone to come and fix some appliances like the stove ventilation system, the dishwasher, and the refrigerator. A guy from Appliance Magic took a look at the refrigerator and changed out the part for the refrigerator for the water. That was fine but there was a light flickering inside the fridge. They said they don’t deal with light bulb issues, so I had to take care of that on my own. On the dishwasher, it wasn’t directly dealing with the dishwasher and it was more the plumbing of the dishwasher of how the water was being fed in. That was dripping a little bit, and because it wasn’t appliance-related and more plumbing-related, he didn’t take care of that. He seemed like a very nice guy and was straightforward. If the case doesn’t apply or if he doesn’t work on it, he doesn’t work on it.

The little table on my microwave wouldn’t rotate and we had National Platinum come out and diagnose it. They needed a part and they took care of that. I also had an issue with my Samsung refrigerator. The ice maker wasn’t working and the same technician came out and replaced a part. He did a phenomenal job. He called in advance, came on time and informed me of what he was doing. It was overall a great experience. I've had American Home Shield for four years. Everything was right on point from the initial ticket login and the communication along the way. They sent me emails and texts.

My house was not heating up. And I had gotten Freon prior to that, twice, and it just wasn’t holding it in. I called American Home Shield to submit a claim. The contractor had to come out twice. The first time, I talked to a representative of AHS. The second time I called back to tell them that it still wasn’t working correctly, I did that online. Their website was nice and easy. It let me know what day and time that the contractor would be coming out. I was also very pleased with the contractor. He was nice, he explained everything that was being done and he kept telling me that if I had any more additional problems to contact them back. I definitely enjoyed that contractor. So far, everything has been good.

The kitchen sink overflowed onto the floor everywhere and in the furnace area. It was pretty nasty. Mando's Plumbing came out a couple of days after I submitted the claim and it all worked out well. We've had AHS since we bought the house. It was included by the seller. We've had a couple of plumbing claims and the contractors have done really well. But to submit $100 every claim is kind of much. I'm glad that they refunded my money on a couple of things that weren't needed. Also, they don't cover water softeners. That's a given in a house anymore. And then I had somebody call me and tell me I can buy the second year for $500 but they never called me back like they said they would.

American Home Shield did great on our recent heating claim and Atchley Air was amazing.

I called Home Shield for the dishwasher and the tech decided we needed a new panel. He ordered it and he came back a couple of days later and then it was working. But something else happened and he fixed that too. He was very nice and very obliging. He got everything done.

My air conditioner was not set for heating. It wasn’t wired. The tech fixed it so I have heating as well. It went wonderful. AHS is a great investment. It helps if we have issues and we have a peace of mind to know that they are available to help us out.

A gentleman came out when I had a problem with my garage door opener. He called me about 30 minutes before, so I could meet him at the house. He was very nice. He was able to spray some lubricant on the area where it was sticking and I have not had any problems since. I'm very satisfied. So far, I've only had one claim, and AHS was very quick and efficient in getting it handled.

Freedom Heating & Cooling came to fix my heater. They put in a blower motor in the heater. Submitting the claim was easy enough and the contractor was there the next day. He was very knowledgeable. The heater works since then. It was a positive experience with American Home Shield with the people coming out or connecting with responsively.

The contractor who came for our plumbing issue was professional, nice, courteous, and timely. He came out and did the job in about 30 minutes. He went down in the outside valve between the house and the street and went out to the street. He said he hit something and that it jarred the snake he had running down in there. He had to give it a little push, but it all went through and the issue was solved. He said that it may be a root that was growing in the land in the front yard. I love AHS, which is why I’ve had it for about five years now. But they should have an easier number when you have an emergency.

I've been with AHS for almost two years now. It’s an outstanding service for my house in Twentynine Palms, ‘cause it limits resources out and it’s hard to find somebody to respond ‘cause it’s such a remote area and it’s a rental property. I had a recent claim with AHS regarding the heating. There was some confusion. AHS kept recording the wrong number, so when the first contractor called, they were calling the wrong number.

I had an issue with the washing machine and AHS sent out idiots from A Plus who left me with a noisy machine. They came out twice and the second time they did, the washing machine was making more noise than when they came the first time. The tech said that it was not gonna cause any harm to anybody but no one wants that.

American Home Shield is a good home warranty provider. I did a claim over the phone for our water heater. Their reps are good. Five days after doing the claim, a guy from High Priority came out. I felt it was a long time but it was the holidays. The guy was very good, and he installed a new water heater.

Aim High Electric was very accommodating of my schedule when my light switch needed to be replaced. And the guy was very prompt. I've been with AHS for five years and I have not encountered any issues with any other contractors that I’ve used. I usually see a contractor two to three days after submitting a claim. And every time I’ve had to call, they’ve always been able to come out and take care of whatever the issue was. However, there’s this awfully long hold time. And I hate long waits, which is why I typically try and do as much as I can online.

I sent a request for rekeying to American Home Shield and they sent me the contact information for the locksmith. I called the locksmith Pop-A-Lock of Albuquerque and it was very easy to arrange. They were very punctual and professional and they did a very good job. From the time I put in the claim until everything was finished, it took 2 days. American Home Shield was recommended by my realtor and everything’s been fine so far.

We called American Home Shield and they went through two different contractors, and they couldn’t get anybody out there. So, I had water leaking on the floor for a couple of days but we got it taken care of. I tried to call an independent contractor, asked AHS's approval and they wouldn’t approve the amount of money that they wanted to pay for it. They sent another contractor out and that was okay. But in the interim, I got somebody to tighten up a nut on the water valve and it stopped dripping. This water problem was very unique, very unusual. In this respect, when it came to the plumbing issue, AHS did the best that they could but it wasn’t good enough. The service provided by the contractors was very good though.

They were recommended to me when I bought my house and I've had them since for a couple of years. I'm happy with their service when I submit a claim on the phone. I’ve had them two times for a microwave and a dishwasher repair. The contractors took care of the problem.

AHS's representative are always good and the people that they hire as independent contractors are really spot on. I've been with AHS for three years and I have three homes with it. I have properties in different counties and the experiences are all the same as far as being able to get to me in 24 hours. I have the heating company at one property and I also have another company checking out my washer and stove at my other property. And this afternoon, they are coming here to do my oven.

We’ve been really pleased with working with AHS and submitting claims with them has been really good for us. Most of the time, I've done it online and that seems to work okay. I could just go in, submit my claims in a few minutes, and put some details in there. Recently, I had a heating issue where they sent out Air 72, Inc. For whatever reason, the unit was no longer heating the space and there was some type of part that had to be replaced. It was a piece inside the house that had to be replaced and it wasn’t outside like the fan or anything like that.

I had a heating issue and AHS sent Hospitality Heating and Air. I thought my heating system was electric and then I found out it was gas so I called AHS back and the company that was coming out said, “No problem. We do both.” The guy came out, put something in and it didn’t work. I called him back, and he came back and adjusted it. It’s working now. Everything was done professionally. I didn’t have to call them back to complain about anything. But the following morning a lady called and said, “American Home Shield said you called them again,” which I hadn’t. So I don't know about the mix-up because I told her everything was good. Everything is still good.

The guy from Atlas Residential Services knows nothing. He looked at the refrigerator and said that the compressor was broken. But then he also said, "I don't do that kind of work." We had to have someone else come out. And the next one was Old Country and they were wonderful. Atlas wasted our time. We lost food and we had to cram it into other refrigerators and we lived out of an ice chest. We could have had the other guy out and had it fixed within two days. That was the second time they came out for the same problem. We asked AHS to have Atlas marked off of our appliance repair list. I told them why and they were fine. They repeated it and made sure that was what I wanted. I'm gonna renew with AHS. They reacted very quickly when I submitted my claim and their website shows me all my past claims.

It was too hot in my third floor and when I was trying to lower the heat, the heat was still up. I turned it off and it was still running. I called my insurance and I spoke to a lady who told me that somebody was going to come. The first time, the company was supposed to come around 8 or 9 o'clock, but the guy never came at that hour. He called me 10 minutes before 12 because I told him, “I’m going to work at 12 o’clock. I got to say it’s got to be early in the morning.” And then, he never show up. And the second time, it was Liberty who was sent out. The guy came early at around 9 o’clock, started working, and finished on time. I then signed the paper. The guy fixed it, and it's now it’s excellent. It was a good experience with him. American Home Shield is doing a great job and I have told about them to my brother living in Elizabeth. I recommend it to anybody.

I called American Home Shield to file my claim for my dryer that was not operating properly. I had three people come out on that dryer. Each time, I called AHS back, and they arranged for a contractor to come out. Each one of them were different. The first one that came out just looked at it, didn't pull it out, and stuck a thermometer in it and told me it was operating properly. I called AHS back, explained to them what had happened, and then, they transferred it to the second person. The second person came out and told me that I had to have my doors taken down because it was an inset. They stuck another thermometer in and told me that they were gonna order a part, but they wouldn’t be able to come back and put it in until I had the doors taken down.

American Home Shield's claims process has been easy, and their reps have been very helpful and efficient. They send a contractor out in one to two days. I've only used them twice and everything went fine. Both problems were taken care of. My experiences have been good. When the faucet in the bathroom at the vanity wouldn't close right. They sent the guy from Pipe Down Services and he got everything fixed up and was on his way.

The only issue that I have with the contractors is with Drain Go Plumbing. I've dealt with them previously with another home warranty company before American Home Shield and those employees are not paid hourly. They’re paid a commission, based on what the homeowner ends up having to pay out of pocket. I had hot water claims at two different properties and they would come out and say what the issue with the hot water heater was. Then they would say that it wasn't covered by my home warranty and what it would cost to fix it. And so, we would pay whatever they told me to pay. But that doesn’t resolve the issue and they would come back out. They would tell me what the issue was but that it wasn't covered by my home warranty and I would have to pay out of pocket.

When we bought the rent house, the former owner had Home Shield so we continued it. And then I also got them for the house that I am staying now. Their service is good. I just call their 800 number and they find out people in this area and near my house, and they’ll send the people who are really professional. So I’m happy with them now. When the heat was not working, the contractor came and they replaced the part. But it didn’t work, so they put a new unit and it’s working now. I had to pay some from my pocket.

American Home Shield has been very good to us. We've been in this house for almost seven years and we took them out when we bought our home. When my husband submitted a heating claim online, United Air Temp came out within a couple of days.

I called American Home Shield when our water heater was leaking gas. American Home Shield had originally hooked me up with another company to come out and service it. They gave me the company's number but I could not get ahold of that company. I thought that they were not responsive. So, I looked at their reviews and I saw they were not getting great reviews. I called American Home Shield back and told them to get us somebody else who’s more responsive and has better reviews. I called them end of business day, and the next morning, the S. Carlson’s called me and scheduled me up. Then they were there one day later. They were great. They ended up replacing the entire thing ‘cause the little piece that was needed to be fixed wouldn’t have been a good fit and we probably would have the same issue again, they had said. The water heater is now working perfectly.

I've been pretty happy with AHS. I've been with them for 10 or more years and they've done several things for me. My last problem was with the blower in my heating system and I went online to submit the claim. Usually, their contractor, Austin Heating would respond within 24 hours. This time, two or three days went by. It was late in the week that I made the claim and the wait went over the weekend. I was expecting a call but I had to make the appointment. That is a change from previous where I did the online thing, and Austin called me to set up an appointment. I assumed the situation was the same. But it was all resolved.

My heater just stopped working. I filed a claim to American Home Shield and they sent a contractor right away, so I’m happy with that. And then I had a follow-up. The motor of the new machine that they installed was having some tough time kicking in. Somebody came back to make sure it’s working correctly. They did all the testing and they told me, “Based on the specs, it’s running fine.” I’m happy with American Home Shield. I just noticed that some of the options in their website are not that clear. For example, garage is generic. I wish there will be more options that are more direct. Sometimes, you don’t feel you are submitting the right option or not. But other than that, it’s easy to submit a claim.

Aladdin's Plumbing installed the waste disposal and everything was fine. The garbage disposal was leaking water. I called to file a claim and within a couple of days, somebody showed up. But he didn't replace it right away. He had to order it. He was very knowledgeable and very helpful so everything worked out okay. We are very satisfied with American Home Shield except for one issue that happened last year. We had an incident with one of their people that do work for the clients. He was the one that replaced the water heater. He was very nasty. He didn't wanna come back and fix the issue. It was a bad experience. But everybody else was always very professional, they leave a copy of what was done, and explained what’s going on, except for that person.

American Home Shield's claims process was very easy. I filed a claim online for our icemaker that stopped working and the tech from Chaney Appliance Repair that they sent out was great. He was very knowledgeable and he kept us informed what was going on the whole time - ordering parts, etc. We've had American Home Shield for six to eight months now. I had it before years ago, and then we picked it back up again. American Home Shield is a good product that we will benefit from in the future.

Long time policyholder, (10+ years), 2 different addresses and had been fairly pleased with the service and coverage. However, in 2019 life happened and apparently if you use this policy too much (who know what their definition of that is), because I asked and no one could answer the question. Anyway without notice or anything they cancelled the policy and required double the monthly premium to reinstate the policy. Called to cancel and they said they would reduce pricing to keep me as a valued customer. Ok, go for it. 20 minutes of hold and, "No thank you. We can't lower your price. Oh and by the way you have to pay a monthly premium penalty to cancel."

I submitted a claim about my 40 year old furnace when it comes on a loud bang shakes my floor. Sent tech out and he found carbon dioxide readings with carbon detector. (Heating exchange leak!). The HVAC company calls me a week later and told me it's not covered but the charge would be $3000 and to replace furnace and coil. That $1500 used to purchase this plan could have been used to replace this outdated furnace! Will never recommend this company! They also didn't know they was dealing with an certified HVAC technician.

This company is the worst company I have ever used. I had 2 properties and they did not cover repairs when I needed them on either property. They DO NO HELP on the phone. Even trying to cancel took hours. They always will tell you they will call the next day. NO ONE EVER CALLS. You must read the Google reviews. They are a 1 star company. Read the horror stories on any of their Facebook posts. There are thousands like me who fell for this false reviews they have on their website and partner sites. Google does not lie! 1 star!

I call in my claims and I have never had a problem with the customer service. Everybody they’ve sent out to me has been wonderful. Not only doing their job well but they were very personable as well. It takes about two or three days for issues to get taken care of, unless they got a part that has to take longer to order. When the lock on my washing machine was locked and it wouldn't unlock, the contractor they assigned was courteous. The guy was friendly and did his job quickly.

The sump pump pipes came aloose outside. I called American Home Shield after 7:00 in the morning, and the lady told me that the earliest somebody could get out was 12:00 to 4:00. The man from Stilwell Plumbing came after 1 o'clock -- I thought it was little bit long since it was supposed to have been an emergency because water was coming in the basement all of that time. But, other than that, everything was okay. He put an extra piece on there and fixed it.

Recently, AHS sent Ideal Electric to service my claim. They came the next day and fixed my problem. Other contractors I've had through them have taken a bit longer but still a reasonable time. AHS' contractors have taken care of my electrical problem, my plumbing problem and my microwave. They have replaced a refrigerator for me too. Everyone I've used has been really professional.

I like the online claim submission process as it's quicker and easy. When I call in then there are hold times. I submitted a claim for my leaking toilet and the next day, someone came out so it was very quick. It was Pro-Tec Plumbing and Drain and they were really nice and very helpful. They fixed the problem and it's wonderful now. American Home Shield is awesome. It's really nice to know that I'm covered with anything that might go wrong in the house. I have that peace of mind and it's definitely worth it.

I've been with American Home Shield for a long time and something that I thought was covered turned out not to be. Sometimes, they couldn’t get someone to do some of the things that they were supposed to cover and do for me and trying to get the paperwork to get somebody else to do it and then file paperwork with them to get reimbursement, then I'd probably end up just hiring somebody to do the work and not being bothered. Also, the fees started to grow. It was $35. Now, it’s $100.

American Home Shield should train their staff to be a bit more professional as far as letting the consumers know that they don’t cover a specific item because that was the issue I had with the last situation with my garage door. When I called them initially, they indicated that it was covered. But when the garage door technician came out, he said that they only cover the actual motor and not the spring. But that was on me though. I should’ve read the note. But the technician that came out was professional. He took care of the job. So far, I like American Home Shield's responsiveness and the subcontractor they send out are professional. I have referred them to friends. It’s a must for a homeowner because if not, you’re gonna be stuck with a lot of unnecessary exorbitant repair bills.

In the one year that I've been with American Home Shield, I like the fast response and knowing that I have the availability to use them. When it goes well, it goes really well. When it doesn't, it doesn't. They could improve their communication though. I had a situation regarding my cooktop and they kept telling me different people would come put it in. The contractors would come and they couldn't put it in. So then, it was the wrong one. I went around with it for probably a month. One other time was very frustrating. It was a miscommunication. When I talked to them on the phone, it was like everything was covered.

Having my home warranty with AHS has been great. For my spa claim, they sent Alchemist Pool Service and the tech fixed what was broken.

It took a couple of visits to iron out the actual detail of my claim. But once that was done, he was very thorough and followed up every time he needed to follow up. The issue was that the valve that was feeding the icemaker was not fully closing. And eventually, ice built up in the nozzle, so the water would no longer flow in the ice maker. It went fine. He was a very friendly and courteous repairman.

I had an electric issue and my experience with Flash Garage Door Service was quick and convenient. They took care of what I needed to be taken care of. The contractor was smart, professional, knowledgeable, and very efficient. For someone like me to have tackled it, it would have taken a couple of hours. So, I was glad to see that he was able to manage it much quicker. There's a coupler that connects between the drive mechanism for the door to come up and the actual motor. If that breaks, it's really hard to get to. And if you don't know how to calibrate the door, then that's something that a professional would be able to manage much quicker than I would. He did a good job with explaining. If AHS could cost less, that would be great. But I most likely will be renewing with them.

My husband and I have been with American Home Shield for years, and I like how their plans are set up -- you pay a certain amount and the contractor comes out. The online claim submission is easy and I like it. The contractors have been good, but the only thing that I was upset about was when Realty came out to rekey the house and they told us that we owed more. I have never had one do that to me before. The guy said, "American Home Shield was supposed to tell you that we charge for mileage to come this far because I'm out of Atlanta." Still, I'm satisfied with AHS.

One of my friends had referred AHS to me. The online submission process for the claims is good. My latest claim was for plumbing and Cannon Plumbing was the contractor. It went fine but the only thing I didn’t know about was they said they needed $45, while they were here, for the permit. And they said that someone from the state would come by to inspect it to make sure they put it in right which is what the $45 was for. I don’t understand that because with them being a licensed plumber, they should already have a permit to install stuff like that.

The guy from Hallie Plumbing came out to change out our garbage disposal. He was great. After I submitted my claim, he was out in just a matter of days. It was quick. So far, American Home Shield has been very good.

When the air conditioner was broken, my wife called American Home Shield. When I got home, the air conditioner was fixed.

American Home Shield sent Certified Tech to make sure the furnace was performing properly. I finally got the door off the furnace. It's an old furnace and there was no filter in there. I went to Home Depot, they have the filters, but the tech told me what size to get. He cleaned out the dust and the sand, and he did a good job. I've had American Home Shield policy for five months now. Submitting a claim has been very easy and the contractors would be here the next, usually morning. So far, the contractors that they've sent out were friendly and had very good customer service. American Home Shield also helped me with the toilet and the sink in the kitchen that was leaking. Their contractor told me after that it won't leak anymore.

I called AHS and they gave me the contractor's phone number. It was a prompt system. Everything was handled very professionally. The contractor was professional as well. They assessed the situation and figured out what part they needed. I had to wait for them to order the part and for the part to be received, which took a couple of days. Then they came up and replaced the board. They fixed it and away they went. They automatically billed the $100 on my credit card, so I did not worry about what this whole expense was because I know it was gonna be pricey.

I've had my policy with American Home Shield since 2006 and I either call them or go online when I have a claim. So far, I haven't any kind of difficulties. Most of their contractors have been pretty polite. When I had a problem with the circuit breaker, I called AHS and they sent out Turner Electrical & Lighting. Their guy found what the problem was and he solved it.

We’re in Texas and it’s 100% humidity and when our air conditioner goes out in the middle of the summer, having to wait two or three days for AHS's service people to show up is a drawback. Whereas if we called somebody locally, they'd be out there the same day. However, AHS always repaired everything that needed to be repaired. And it's certainly affordable for us right now.

AHS sent out EJ's Appliance Repair to service our washing machine and there was a different man that came out the first time. He had to order a part then a different one came out the second time. He fixed the lid on the washing machine that had been broke for a while and while he was in there, he said that he also fixed the spring. He said it was just loose. They did great and I've had no problems with it. They weren't there a really long time but they explained everything that was wrong and everything they did. They're probably the best repairmen for the washer and dryer we've had out. Other than that, the payment with AHS is a fixed amount that I know I'm gonna pay and that's kinda great. It's also that much for a repairman in town to come out plus what the repair actually cost. So I don't feel like I'm wasting my money.

ABNation came out the next day after I submitted a claim to American Home Shield and they replaced an O-ring in my swimming pool pump. Submitting a claim over the phone is better because they get more detail, but I generally do them online because it's easier. I just hope they can read between the lines. American Home Shield is perfect. I've had others and they have all never stood up to what American Home Shield does.

The contractor declogged the dishwasher. Prior to that, the boiler and the oven didn’t light up. He fixed that too, so it does properly work now. The customer service when I call to file a claim and tha contractors have been fine. But I was disappointed when three times in a row, the repairman came and said the part was not covered. The insurance was not even useful. I just paid for everything.

Whenever I've had a problem, I try to ask for the Jones Family because they’re really good. They are really reliable. I had a little hose that was leaking. It was a slow leak and the tech fixed it but it was too late. It rotted my hardwood underneath the refrigerator. Now they have to replace the whole floor. I've used Jones Family two or three times within a year and they did really good. They were wonderful to use. Other than them, I normally use a local company.

My dishwasher was leaking and the contractor that American Home Shield sent out was there quickly. They did a good job although the other day, I noticed a little spot on my board that looked like it could have been water. I need to check it and I've been on vacation since so I haven't. I was gonna run it when I got home tonight or tomorrow and just make sure it's still holding. I’ve been with AHS for a year and every time I've had an issue, it has been fixed. AHS has been great.

My son has Home Shield and they've been good so far. I also feel good about having them. I filed a claim on Monday and the techs were here on Thursday. They fixed my toilet on the bottom floor and it had been working since.

I have been with AHS for over 14 years (paying an average of $55 per month, which means I have paid them over $9000). Now that I actually have a major claim and need my water heater replaced they are giving me the runaround!! They sent a contractor to my home, charging me the usual $100 service fee which is fine) that was not equipped to replace the water heater. So instead of sending out a new contractor, which I found, is equipped and contracted through AHS and sent me a quote and invoice to complete the job, they want to give me a cash offer for my water heater which will not even cover half of the replacement cost. They are telling me since the diagnosis that the original contractor reported is correct, they are not authorized to send someone back out..REALLY!!!!

I called for service for American Home Shield for my Heat Pump. Right after I placed service call Heat Pump came on. I called immediately to cancel. When I checked my checking account a week later they took the 75.00 out of my checking account. Will not refund my 75.00. Buyer beware. Called and the customer service is in the Philippines. Nice real nice American Home Shield.

Last August our HVAC died. 2 days later, AHS repair came out. Looked at our options & chose to cash out. we never got our check! Multiple phone calls, lots of promises - nothing. If I could give zero stars, I would.

The guy came in and fixed up the drywall. It took him around a month's time. So far, the AHS response was pretty fast and the service was good.

I love American Home Shield. I submitted a claim regarding the heating and air system over the phone and the representatives were good. The contractor was there in two hours and he was very good. The heating is doing wonderfully now.

American Home Shield sent Total Air Care. The AC wasn’t getting cold. So, I had a technician come out. I was also low on Freon. So he added Freon, too.

Budget AC, Heating and Plumbing is about 90% good. We have one guy come out who had a poor attitude once. Beside that, it was fine. We called them for the AC and the water heater a couple of times, and they ended up coming out for a plumbing issue as well. The quality of their work has been fine. It's $75-fee to get someone out and sometimes just screw a bolt on, so maybe I should be a little bit more handy but I don't mess with water and electric.

I had some sockets that were not working and Elite Electric Solutions was able to replace them and get them up fairly quickly. I don't have any difficulty with submitting the claims online. The contractors are courteous and I haven't had any issue with any of them to date. They give give you 30 minutes to get to where you needed to be, because a lot of times, I’m at work and have to meet them, so that is always more convenient.

My wife called about our stove and a Sears repair team was sent out. However, there was some miscommunication since when they got there, it turned out that they didn’t service that type of a stove. It was a high-end stove so they referred us to J&R who handles that. J&R came out and saw the parts that were required. Some of the burners weren’t turning on, there is an issue with the igniters, and they had to replace a bunch of parts. The tech went back, got the approval or the parts, and then came back about a week or two later and then did the repair. He did a wonderful job and was very quick. Everything has been terrific since they’ve been out. When we moved in our house, we didn’t know the state of everything so we chose to get American Home Shield home warranty. We’ve been so satisfied that we will probably renew it again.

The AC claim was okay. The tech was pleasant. He knew what he was doing and did a good job. The other claim was for the garage door. It won’t go up anymore. Another guy came and only spent 5 to 10 minutes. He asked what the problem was and I told him my garage isn’t working. He looked at it and asked me if the motor is working. I said it is ‘cause if you turn it on, you will hear the sound that it’s moving. He saw that and told me the problem is the spring. He also told me the spring is not in my policy so I have to pay for it. He told me if I want it done, it will cost me $450. I thought everything will be covered. I never thought it will be that costly. I can just go to Home Depot and change it myself. I had paid AHS membership about $70 a month. I called to request for somebody to come and I paid $100. Now, just for the garage door and only for the spring, the tech will not be able to do it because the motor is the only one covered. I was so frustrated and I’m thinking of cancelling my subscription.

One of my co-workers recommended American Home Shield and this is our first year with them. We had two different plumbers come in for two different instances. One did the faucet and the one who did the garbage disposal was good. The plumber from AZ Remodeling & Plumbing came and then we had a issue with the garbage disposal again. They sent somebody else immediately and fixed that so I was very happy with them as well as with the tech who came the second time. They were professional, knowledgeable, very clean and quick.

Our dryer quit drying. I submitted the claim with Home Shield online and I found the website easy to use. We do it that way for the the last two, three years. Home Shield always tells us that within 24 hours that they would give me a call and schedule the service time. The contractor, Hinco, was very knowledgeable. The tech called me around 10 o'clock that Monday morning to schedule. Came out the same day within just a few hours. Diagnosed the problem, did the repair, explained what he found. It was a pretty smooth process. He did a really good job.

ACI Northwest came out for our HTG. We like the repair people very much. In fact, we’ve hung on to their card just in case we need other things done. The tech took some extra time and went back and forth to his shop picking up parts for us. I’m sure he saved quite a bit of money on the repair, so the claim went well. I wish they included roof. But everything else is okay. I didn’t wanna come out with somebody else the next time around because I imagined this is gonna be an ongoing problem with it. The unit is 25 years old, and so we might see him maybe once a year, so it better be somebody that’s good and I like. We’ve been here in our house for about a year and a half and we’ve had AHS that whole time. I renewed it recently for a year. We liked the repair people AHS had sent out.

We had a shower that was leaking around the handle. In another bath upstairs, we also had a shower that was very slow spray it almost had no water pressure coming out of it. And then the second phase was we had some slow flushing going on with our toilets. I went online and put in the claim. The website is fairly user-friendly. Once you used it a couple of times, you get used to how you need to maneuver around. By the next day, I received a text and/or an email from Home Shield. And then I got a text from the contractor saying they would be out. They came out on the second or third day after the claim was put in, but they were out quick.

We had a leak in our garbage disposal one time and I submitted a claim online to American Home Shield. Using their site was too difficult and it wanted things that I couldn't provide. Hers & His Plumbing came to do service. They replaced the garbage disposal and things have been fine since then. AHS wanted to know what caused the leak and told me it was gonna be four to six weeks before I get my reimbursement. Four to six weeks is a ridiculous amount of time to cut a check. I complained about that and I got my money two days later.

I was once with another company, but my dad is with American Home Shield, and he convinced me to go with AHS. So far, the experience has been good. They were prompt. I had an issue with my heating unit. They sent someone out and they took care of it real quick. The contractor was very nice, very informative and took his time. And it was just one time. He didn't have to come out over and over again, which was good because I work. He came out and took care of the problem.

I've been with them for two years now and they put you on hold way too long. I live in a rural area and it takes too long for them to find someone to come up here. They’re also too expensive. There’s not a lot of other competition, so they have the market cornered. But the contractors have been good.

My clothes dryer was malfunctioning. It was making some screeching noises and it smelled awful. I submitted the claim online and American Home Shield's website was very easy to use. They contacted me very quickly after I submitted it, and then we scheduled a time when they would come in. 4A Appliance Repair came out within a few days and they tried originally lubricating the parts, but that didn't fix the problem.

I love AHS' contractor, Aquatech. I have used them before and they do really good work. I like their follow-up. The lady there, Sharon, calls often and lets us know what they found and what the next steps are. However, on our most recent claim, they could not figure out what was going on with our spa. They said we should probably call a water leak company.

Some of the people sent to us have been very good while some have not been so good. A couple of contractors that AHS contract with come out and do band-aid work on whatever they have to do just enough to patch to where, after 30 days, we would be back at square one again. We had that before with the air conditioning when we got A-US Air. That company is not good at all and they really need to get rid of them. They've come out to our rental properties so many times and even at my own home. When we called American Home Shield again and requested that they send us someone different, the person that came said, "They didn't fix your problem. Your problem is still here." Plus there are some other damage that have been done. So, we would always request, "No. Please do not send A-US Air."

My heater would tick on and blow for about a minute and turn back off. It did it kinda both for the AC and the heaters. I called American Home Shield and told them that I didn't know how to actually report the matter because it looked like my heating is gas and AC is electric. They looked like two separate entities. The rep helped me figure out how we were gonna do that. She was gonna file it under the heater because that was where the problem started and if it ended up being the AC, she clarified for me that it wouldn’t be a duplicate charge. They would just resend somebody else out there if needed. I was pleased with that. The contractors with American Home Shield have all been pretty professional. For my heater claim, they assigned me to the Royal Flush Company. A guy came out and I briefly explained the same thing to him. He went and did his testing. He ended up fixing both of them so I was happy. Everything has been fine for me.

My experience with American Home Shield has been fantastic. Their website is extremely friendly. I did my claim for the garage door online, and then I was told that I will be contacted within the next 24 hours. The contractors that came out were very professional, and they replaced the motor. It was super loud at first but now you can hardly hear the door open.

The power on our refrigerator just went out. I thought it was the plug but as soon as the plug was on, it wasn't getting cold at all. The lights would come on so I was assuming they were working, but every day it was getting warmer in there. So, it was time to call American Home Shield. The technician who came out was a young cool guy. He diagnosed it and figured out what the problem was. He then came back a couple of days later to put a part in.

I had issues with two toilets, and the other toilet is fine. The tech was very thorough. The claim was resolved for a day, but the water is coming back from the base again. The tech told me that if that happened, that means that it was backed up again. He did his job, but there might be something more than just snaking out the both areas. So I have my son using the other bathroom. This claim worked well. It’s just not resolved unfortunately. The very first time that I had to use AHS, the garbage disposal was backed up. I had the gentleman out at the house for that, and he told me to put something down in the sink to keep it from clogging up. I didn’t think that was cool, and that wasn’t a very pleasant experience.

My unit was blowing out cool air, and I called American Home Shield so they can send somebody out to see what’s going on. They told me someone will be calling me within the next 24 to 48 hours, and they did. They scheduled an appointment, and they came out and checked the unit. I wasn’t pressured but they offered me something so I won’t have the problem anymore. Right now, I can’t afford to do what they offered. But they said in the near future to kinda consider redoing my unit into an energy-efficient unit. I’m taking it into consideration. The tech gave me options to do a payment plan. Budget Heating is really good. I called them last year about my AC unit. My filter needed to be switched out as well. So, their guy did all of that for me and told me to think about getting the energy-efficient unit, so I won’t have those problems anymore. My overall experience was really good.

American Home Shield's service has been efficient. So far, they’ve been reliable when we’ve had issues. They’ve all been addressed promptly. I do everything online because it’s simple. And the contractors that they've sent out have been good.

I had a garbage disposal that was leaking in the back. I submitted the claim for it online and the website of American Home Shield was very user-friendly. I was sent a text message who would be calling me and what day he would call. SWAT Plumbing came out, and it went quick and easy. They changed out the garbage disposal, and now it is functioning well. I've been with them for 10 years and they are a good company to work with.

Everything went well with my recent claim with AHS. All Hours Emergency Plumber came out, did their work and we were completely satisfied. They were professional, on time, very friendly, helpful, insightful and knowledgeable about the work that they were doing. It was a very pleasant experience. We enjoyed it.

AHS's policy is a great coverage insurance. I've had them for maybe a year or so now and it's a good company to have with my house. I can afford to pay a technician to come out if something breaks down. I don't have to pay out a whole lot more when something needs to be repaired.

Water was running through the toilet all the time. I called American Home Shield and filed a claim. They gave me a date, and they said the service guy was gonna call and tell me the time range when he was gonna be here. He was early. I was very happy with Hers and His Plumbing. They were very good and efficient, and I couldn’t ask for anything better. Since they were here, everything has been good as new.

We weren't getting heat, just the air conditioning and then, the unit outside was freezing up. I called American Home Shield and told them what the problem was. They sent Perry out, and they had to replace two parts. Also, they charged me for the Freon because they had to put new Freon in the AC. That didn’t seem to solve the issue so, AHS sent them out again. They found some other stuff wrong with it but that didn't seem to solve the problem. So, I called American Home Shield, who said that they would send them back and noted that I wouldn't have to pay the $125 because it was a recall. It’s the third time that the contractor, Perry Mechanical, has been here. I was a little unhappy with them but there were two guys that came out today and so far, it’s working.

I’m very pleased with AHS. We’ve only had to call them once, but it was prompt and professional. The technician was very good everything was very efficient.

Recently, we had a heating claim filed to AHS. The contractor that they sent fixed it the first time and then he had to come back and fix it a second time because the motor was down. He was very patient, very knowledgeable, and they did a really good job. And they were very much on time, and it was a nice experience. However, AHS is too expensive. I'm thinking of not doing it again.

The refrigerator was making a buzzing noise and we didn’t know what it was. We called AHS and Optimum Appliance came out. The technician was professional. He pulled the refrigerator out from the wall and took it apart. There was ice built up around the fan. He replaced the sensor and it's working good now. We filed another claim as well with regards to some of these electric wall heaters in our house. They have little fans and a couple of them seem like they don’t work very well. A different guy came out, looked at it and took down the paperwork. He said he’d be back in touch. This was two weeks ago. Overall, AHS has been very responsive. We had a couple little issues, but they sent people right out. It's a pretty good deal. I also paid a little extra for some extra coverage. It's nice to get a customer service to call and say, "Hey, you can extend your service for only 70 bucks more."

One of the ceiling fans wasn't working. There was no electricity. I called the number on the email and the lady scheduled the appointment. It was simple. Everything was smooth. The electrician came and fixed it. It was a simple fix.

I have an AC problem and paid 4x for freon. It doesn’t make sense for me because the people American Home Shield uses try to do something different. I have my other house and have 10 years almost with freon. I've had American Home Shield for almost 3 years and this is the first time this happened. The contractor said they have a better warranty, they charge $34, I don’t have to pay for freon and they do maintenance, but I told them I'm good. I have two properties that I'm gonna do also with American Home Shield, but I told the rep the price is too much. I was paying $49.99. Now, I pay $53. The price goes up and I don't know why. The rep said it goes up every year. Plus the deductible is $100 so it's not cheap. The people also don’t have good experience. I told them each time that the AC is fixed but in a couple of months it's gonna be bad.

The heat was coming on too much even though I didn't want it to come on so much at night. I took a space heater and put it in there near the thermostat, so it drove the thermostat way up. When it got cold again and I've decided to have the heat come on, I couldn't get it to come on. But what happened was I didn't bring it up enough degrees to get it to come on. So, it was a waste of $600 I spent. If I just turned it up a few more degrees, it would have popped on because American Home Shield sent out Harold's AC Repair in here and did that, and problem solved.

My washing machine went out. I called American Home Shield and told them that I thought my washing machine needed repairs, and because it was not functioning, the tub wasn’t spinning. They set up an appointment, had Sears contact me to come out and look at the machine. Sears came out, looked at the machine, and then they said that it was not repairable. I called the contact person at American Home Shield and then American Home Shield contacted me and said that because the machine wasn’t repairable that they would replace the machine. They sent me an email and they recommended a machine, but they said I had a choice of choosing which one I wanted. I went with the machine that they were recommending.

We've been with AHS for almost a year now and we've used it three times and it's been really easy every time. With our most recent claim, the contractor was on time. Before he left, he made sure that none of the faucets were dripping that he came to fix. And one of the things he showed us was how to fix the issue if we had it in other areas. Like if there was some dripping where we just needed to put some caulking, and he let us know how to do that stuff and where to get the stuff for it.

Douglas Mechanical came out to check one of my AC units. I submitted the claim online and it took about two days for the contractor to come out because my schedule was hectic. The tech was good and very thorough, but I was trying to figure out whether I should replace the full system or not. They were a little too expensive, so I decided to go with someone else. I also had a refrigerator leak and they only covered $10 a pound. They were trying to charge $100 a pound and I needed to put 10 pounds in my unit. So I would have been out $1,000. I thought American Home Shield covered more when it comes to refrigerators.

I recently requested for service because my water heater stopped producing hot water. I contacted service department one 2/1/2020 to request for AHS to get in touch with a contractor to come see what the problem was and paid my 75$ fee. However, after requesting from 4 different contractors none of them serviced my area and at least an hour away from where I was located. Apparently because the contractor was unable to service my area the service claim was cancelled and it wasn't until the next day I had called back to the service department I found this out. I was not notified that I had to start a new claim because it was cancelled by the contractor (if my claim was with AHS I don't understand how a contractor can just cancel the service claim).

My hot water heater was not staying hot. I wasn’t getting very much hot water out of it or it ran out. I filed a claim online and the website has greatly improved from the last time I used it. I’ve never had a problem using it, but this time, I had options of who the service provider was, which I’ve never had before. They would assign someone that we would get but this time, they assigned someone but they gave me two other options. I've had problems with the previous provider and so I selected Byrd. I had not used their company before, but there were very good reviews so that’s what made me go with that company.

The plumber, Patrick, came out and he was very thorough. The toilet was clogged and Patrick made sure that there were no clogged lines. If we needed a new toilet, he called in to get a good price for us but we didn’t end up needing one. The job that was being done by them on their end was gonna end up possibly costing us 200 and something dollars but it ended up costing only 60. It was wonderful. They did a really good job for the work that they did. And we haven’t had any problems since then. If we'd have any more problems with plumbing around here, I would love to only use their service and that particular plumber because he was courteous. He made sure not to track in any mud or anything in our house. He brought booties and was prepared.

I had a plumbing leak near our hot water heater so I submitted a claim online and they called for a follow-up. It went really smooth and they got it repaired. We’re very happy with it. We’ve had AHS for about two years. We kept renewing because of the security of knowing that the home is with a warranty.

Sometimes, our heater would be going just fine and then it would not kick on. We have a gas furnace. So, we would notice it was cold and we would go and look at the thermostat and it will be like in the 60s in here. There would be a thing flashing, it will say stage two. And it would be flashing like it couldn't come on. We'd turn it off and when we turn it back on, it would eventually come back on. Or my husband would go up and look at it, maybe open up the furnace cover, and sometimes closing the cover back would make it come back on. It was two or three days and it still hadn’t come back on, so that was when we went ahead and called Home Shield. A guy from Amp Mechanical came and inspected the furnace system. He went through everything and he couldn't really find anything. He said there looked like there was a little bit of maybe dust and he said he cleaned that out really well but couldn't find anything else. So, everything was fine.

I had a leak in the bathroom and on the shower head. When you close the two double sink faucets in the bathroom, their handle moves, so it is not sturdy. And now, it is starting to leak. When Eagle Plumbing & Heating came the first time, I mentioned this to the plumber and he said that he was able to fix the shower head, which was perfect, but unfortunately American Home Shield would not allow him to fix the two faucets because they were not leaking -- but they are now. It was an issue that was starting already. It worked fine but the faucet was starting to get tough to open and close.

We have about four houses, my mom, myself, and my sister. I had let mine lapse last year, so I had to wait and renew my AHS in January and it just came effective February. Before it became effective, I had this noise in my air conditioner like it was clicking. I didn't have American Home Shield, so I paid a company 100 bucks to come out and tell me it was a piece that goes in there that the electricity goes out, and it disperses the electricity to the air conditioner and it was shorting out.

We had an issue in one of our houses, where in the washer, water was coming out. A technician came. He changed the part with one of the dials, and it looked like it was okay. But then as we started using it, another leak started coming out. The very first one was huge, we had to sweep the garage, but this other one was a lot smaller and we caught it in time. We called again the Sears men, and they came out. They worked on it. They checked it out, took out the broken part and replaced it. The second gentleman opened up the machine and took the parts out and did all kind of stuff. That seemed to resolve the issue.