American Home Shield Reviews

The air conditioning didn’t work. It finally got straightened out and it’s working fine now. We’re very happy with Total Air Care. Both of the technicians who came were excellent. They were able to take care of my issue immediately. I like the fact that before I hang up the phone to report something, American Home Shield already had scheduled someone. Everything was excellent on all sides.

I called them when my furnace went out and they had someone come out the next day. We had heat but it was make a lot of noise. The tech was on time and professional. He let us know everything that was going on. They had to find the parts for my furnace and it took about three days. Everything is fine right now. I'm fully satisfied with AHS and they did a great job.

The plumber that came out was really good. He came out to assess my water heater. My water bill had gone from $100 to $397. Then I noticed my water heater. It seemed like it constantly running. It looked like the water pressure had risen so much that it was causing overflow. So the water heater was constantly pushing water out through a pipe at the side of my house. The plumber immediately determined the root of the problem and got it fixed after he got approval from the warranty company. So it went pretty smoothly. So far, everything is good with the water heater. I'm waiting on additional follow-up from my water company just to ensure water levels have dropped back down. But the water heater isn’t running and there’s no leaking water from the side of my house so everything seems to have worked out fine.

Our heater was not working and it was making a noise. So, my wife made my claim over the phone. She said that the contractor American Home Shield sent was great, and he took care of the problem. I had also made a claim for an air conditioner before and that went great too. I have been with them for four years and I like the feeling that I have protection on the major items in my house. It gives me a peace of mind.

I have a problem with a microwave. The contractor came and said that they would give me a new one. I waited. After 9 to 10 days, I called. They said I had to call the appliance office then go online and identify what I wanted to buy. I did it. After a few more days, I called. They said no order was placed. So, they placed the order today after almost 20 days. If I didn’t call, I could have waited for a long time.

One day, I came home and it was too cold. The heating was dead. Some guy came in took care of it. And I appreciate it. Now, the heating works regularly. Before, it would sometimes work then stop working. It was also noisy. Before, we had a home warranty that I didn't like. A friend mine gave me AHS's number. I've been using them for more than two years and I appreciate it. I’m very happy. They're always the best. My experience has with them has been excellent.

The furnace wasn’t firing up in the rental house and we sent a claim online. I did that at night and then I got a call first thing in the morning and A-1 Quality Care was over here early afternoon. My tenant said everything was all taken care of. American Home Shield is cheap insurance. We've had them for many years and we like having the peace of mind in case something breaks. It works like I have expected it to.

I used American Home Shield because of their reviews and the promise of local service people. However, when I placed a service call on my washer, the call was assigned to a company in Pittsboro and was told I would have to wait a week until they came "to this area." My husband is disabled and I have daily loads of sheets, towels, and bedding so this was unacceptable. I called and requested a local company and was told AHS did not have any service techs in Durham (pop. 274,000) and Pittsboro (pop 4300) was the closest. I will not be renewing my contract.

Called on Friday, February 21st to report that the refrigerator that alleged fixed a few weeks earlier has failed again. We called several time to find out that no one could come until Monday, it is now Tuesday and nothing, nothing scheduled for Wednesday! This is unacceptable, I would never recommend AHS even to my worst enemy.

When I compared AHS to the others it seems like the actual things they would cover were more comprehensive and also the Realtor had some experiences with them and had good reports from people who had purchased home warranties from them in the past. I never had a home warranty before, so I thought it might be important to have actual references from other people and went for AHS

The outlet on one side of the garage stopped working. I called Home Shield late Wednesday afternoon and I checked back Thursday morning. Mitchell Electric couldn’t get out here on Thursday and on Friday, unfortunately, we were gonna be out-of-town and not be back until Sunday. So, they were able to get out on Monday. They replaced some part or some cover and they were able to get it fixed. The guy did it fairly quick. He got out here early that morning and he was out of here within an hour. Everything is working good now. Thank goodness, we had Home Shield. It saved us money. I don't know how much it would have cost if we had to pay out-of-pocket for it.

I prefer to do my claims over the phone and there are times when I gotta hope that I’m lucky, that whatever happens at the house fits into the policy. Recently, I had a leaky pipe and it took about three days to get the appointment taken care of. I had to wait, which was a drawback, but it all worked itself out. The plumber did a great job and I'm happy.

AHS was recommended to me by one of my clients and my experience with it had been good so far. When I filed a claim for a rental home, I wasn't able to talk to anybody that came but I left the door unlocked and they just went in there and did whatever they needed to do. The contractor came out three times and finally found out what the problem was. It's working fine since.

One of the top burner stoves wasn’t working, and submitting the claim for it was easy. American Home Shield's customer service was great. The people from Affordable Appliance Repair were very polite and efficient. They kept us informed when they had to order the part and when it was in.

AHS has done pretty good at fixing our problems, for the most part. I submit claims over the phone and their service is good. But we've had a couple of things that have been a pain. We had to have more than one vendor come out a couple of times to take care of the same problem because it couldn't be resolved with the first provider and American Home Shield. But I've never had to have more than two guys come out to resolve the problem on any of these issues.

I called Home Shield to submit a claim and then the contractor contacted me pretty quickly and set up a time. A guy came out and he said he needed to order a part. He came back a week later and brought the part. He put it in, and I have heat right then. I didn't use my heat for about a month and a half because no one was sitting upstairs. But when my son moved back in, I turned the heat on and it kept tripping the breaker. So the company came back out and said that it was a breaker problem, so I would need an electrician. The electrician came out and said that it was because the elements that were put in were too big. So now, the same company had come out three times. Finally, someone from Texas Best came out, and he confirmed that the elements were too big. He fixed it and it wasn’t tripping the breaker anymore. He was real good.

We called Home Shield when my belt on my dryer was broken. The rep called called us back within 10 minutes and he was very friendly. I called on a Wednesday and Maughanster was here on a Thursday. They were wonderful. They changed the belt in the dryer. We were very satisfied with everything. It’s the first time we have ever used Home Shield but we really appreciated their service and their respect. I couldn’t have asked for a company to be more prompt and any more knowledgeable.

I put in the claim with Home Shield online. I like the convenience of that. It all worked out great. The rep from DMV Pro Tech was great. He was professional, timely, and didn't try to make anything bigger than it was. I was very satisfied with the overall process and the service.

AHS is horrible if you wanna get ahold of somebody. I waited more than an hour one time for a rep to be on the line and it was very frustrating. But I can give AHS a good review when it comes to submitting claims online. My microwave was losing power. I got online and had a quick claim submission. Initially they gave me a window of 24 hours before the contractor would come out, and before the contractor came he gave us 15 minutes window. The contractors were really, really professional and very helpful. I’ve had issues with this kind of microwave so I’m hoping that doesn’t break again. But so far, so good.

It’s been over a year since I got my American Home Shield policy. They sent somebody from Sears out the next day after I called about my washer, and that was good. My washer was making a really loud noise when it was spinning. The arm was broken. The Sears guy diagnosed the washer, sent in a report to American Home Shield, and that was pretty much it. It was an $800 fix so I was given a brand new machine. It was a lengthy process. We were without a machine for almost two weeks. They had to order it, set it up for someone to ship it, and have it installed. But everything else was great once I got it. I have a really nice washer so I was pretty happy.

I have AHS on two houses right now and their response time is great. I could go online to file a claim the process is so straightforward, which is a plus. And their monthly premiums are very competitive. I’ve researched a lot of companies and their rates were one of the lowest. So for cost savings, I went with them. Recently, I had an AC claim where they sent out Argo Service Contractor. They took care of it and they are top of the line. They were 100% professional and they're one of the best HVAC companies I’ve dealt with in a while. The technician knew what he was doing, was really thorough, and explained to me everything that was wrong. Then the girl at their office kept me updated on the status of it. She was also really nice and polite. As for their response time, they gave me a window and they were within the window. So all the way around, it was great.

I put in a claim for a repair of a leak in our home. Plumb Genius had to take out the drywall inside the home so they had to repair the drywall. They said it's completed. But I wish it was a little bit closer to the rest of the home as far as the finish of it. It's a little more of a rough finish than the rest of the walls. I know that the part that comes with the plan is that they get it back to a rough finish and I don't know if there's a way for me to pay extra to get it flattened back out. Still, the biggest thing that I like about the warranty is the coverage part of it when I have last-minute expenses. Why spend an arm and a leg and you're not biting nails hoping things would get better? I just get somebody on it and get it done.

I had what I thought was a leaking pipe. It probably was just a drain that was not properly sealed and the tech from Neely Brothers didn’t do anything. He was great. He didn’t wanna do anything that he didn’t have to do. He sealed our drain and it’s taken care of now. In the shower, he removed the drain. It probably had corroded a little bit. And so, when the shower wasn’t draining, it was leaking through the ceiling. He sealed that up. It didn’t take him very long, but he didn’t wanna tear a hole in the wall just to find nothing. I initiated a call online through American Home Shield's website, and they sent out Neely like the next day. It was pretty quick overall. I had a general warranty through my air conditioning system's company, and I felt like they were charging me too much. I then got the idea to just get the whole home warranty instead and I did it with AHS.

I have a tankless water heater and the water was getting cold. I shouldn’t have been having a problem but I did so I called AHS. The claims representatives have been good, polite, and knowledgeable. But what I did not like was the company that they used. It’s not anything with the home warranty, but I had to wait 5 days for service from Air Pro Master. I didn’t like that, but the water heater has been operating perfectly now. And Air Pro has fine, good people. I would use them again, but not if I have to wait so long for service. AHS should have faster service from the plumbing company. My sister is in real estate and every time we bought a home, she would buy me a gift for a year from American Family Home Services Warranty and I’ve been using them for years.

Long ago, we had a problem with a couple of contractors and we talked to American Home Shield. They changed the contractor for us and that made a big difference. Then, in the last six years, the contractors that we got have been very good, including the one that we had recently, Southway Appliance.

Greg and Sons, AHS's contractor, is fixing my washer. They were supposed to order a part, but we haven’t heard anything for over a week from them about the part. AHS's contractors have been good overall. We had an issue a long time ago with one but then they took care of it. This issue with Greg and Sons is the only issue since then. All in all, AHS has been doing okay for us.

We had issues with our electrical outlets, doorbell, and bathroom fan. It took two days for someone to come out after submitting the claim. The first contractor was bad, and I would recommend American Home Shield not to use him anymore. He was so rude and nasty when I was explaining what we put in the order form. He was going around, went into my bathroom, and did something. And in trying to look at the fan, he broke the cover. Then he told me, “Oh, this cover is broken.” I said, “But it was there. I saw you trying to pry it open.” Then, he stormed out and left. He did not even tell me why he left.

I have AHS for 15 years now and previously, when I submitted a claim, it took a little more time for them to respond than usual. But recently, I submitted a claim for my hot water tank that was not working and they were a little more responsive. I put the claim in on a Saturday and it was surprising that they were able to receive it. Usually, nobody does anything on weekends. But right after filing the claim, they responded. At first, they couldn’t find my account information but then, they finally got that squared away. And by Monday morning, they sent somebody out from Discount Contractors.

Axis Appliance Repair came out twice. The young man was very thorough and meticulous. He told me everything he was doing and cleaned up after he was done. I was very impressed. But the unit is not repairable. So it is gonna be replaced. The next step is mine. I’ve gotten an email that says I need to respond within 10 days. I need to call the people who are gonna bring the unit over. I've had the service with Home Shield for five years now and I’ve also had them on and off in the past.

I like the AHS app and feel fine using it. When I had a clogged toilet, the person they assigned to me respond or call me back in a timely fashion. I called AHS and asked them to cancel that request and assign it to another company that I’ve had at my house before. I was thankful for that. Once that was done, the contractor was at my house on the same day they were notified of the issue. Once you find somebody you like working with, I would prefer to have issues assigned to that person rather than getting somebody new. If we had a plumbing issue, I’d rather have that same company because I know that they’ve done a good job rather than getting somebody I don’t know anything about. I’m happy with AHS.

The fuse upstairs blew because the wires in the unit were rubbing against the unit on the outside, so it was causing everything to short out inside upstairs. The tech came and replaced that. He thought he got all the wires done but a few days later, it did it again. He came back out, went through everything again and found another wire that he missed, and then he replaced the fuse and it's been working ever since. He was really good.

Sears came out for American Home Shield during my last appliance claim. The first time they came, they diagnosed what my problem was and found that my appliance needed a new element. They had to order that and it took a while to get it. As soon as it came in, I contacted them and their techs came back to put the element in. So far, I've been happy with AHS. I had their coverage previously on a house and AHS has been good so far. Submitting claims to them has been painless.

The heater capacitor was failing. When it turns on, it regulates the voltage going into the compressor and if it's failing, it causes the excess voltage to slam into the compressor. It makes a huge noise, which wakes you up. It’s almost like the sound of fireworks or lightning. The longer that goes on, the more damage happens to the compressor and that’s an expensive piece of property. You lose the compressor and you’re talking almost the price of a whole new heat pump. The technician that Home Shield sent replaced that part. Hopefully, that part will last six years. And I’m hoping that this will alleviate any problems in the future, which are expensive problems. The tech was very nice and extremely efficient. I got to watch him work and he was very good. He knew exactly what to do. He replaced the part very quickly and had me up and running in a matter of minutes and he was off on his way.

I've been with AHS for 20 years and they were better before. They were more agreeable then. One of my relatives who has them also had a terrible time with them. Still, submitting a claim to AHS for my microwave went fine. The tech from GE Appliances was really nice and he was on time. The parts for my old microwave weren't available anymore though. I got a brand new one from them this morning.

I called AHS because the tub of the washer leaked. It took a long time to talk to a live person but the repair person came out the very next day and recommended a new washing machine. They were very good. I called about the claim and they told me to go online to look up washers prior to just going to go and take the money that they offered me. I've had AHS since I bought the home in '06 and it's worth it especially if you have an old home like I do.

The furnace wasn’t coming on and there was a smell. I went through a person to submit my claim with AHS and she was very good. She gave me a claim number, told me the name of the company and their phone number, and that I could call to make the arrangement. The contractor was Piedmont Mechanical and since the service, the furnace has been operating perfectly. I was very satisfied with them.

American Home Shield's claims process was better than I expected. When you go through the warranty, you worry about whether the company coming out will do a good job or they are just some terrible company. But AHS has a feature on the website that shows you a couple of different contractors in the area. It said, “Here’s who we suggest, but here are two or three other options.” I was able to independently research that contractors they had suggested. We had a garbage disposal that went out and we got in contact with the contractor a day or two after filing the claim, which wasn’t long. They got out to me within two business days, but there was a weekend in between. I was happy though. They fixed it on hand, which was very helpful.

My furnace went out one time and I submitted a claim to Home Shield. After about 10 hours that day, their tech from Fast Response Heating & Cooling came out. The part needed came a couple of days later but once the tech got it, he was in and out. Plus, the quality of work he did was great. Things have been fine since then and it has been hassle-free with AHS.

The repairman that came for my refrigerator was very polite. He put a new compressor in the first time and it wouldn’t start it. So he did another one and it did work. He worked on it until it was working again. He repaired it good and my freezer is back on again. I've had American Home Shield for about eight years. I like it because you never know about your appliances. So I wanted to make sure that I had everything in my house insured if anything happens to it. So far, I only had my dryer and the refrigerator done.

When our oven got hot, it stayed on. When we turned it off, the lights would still be on. One of the circuit things in the back was bad. American Home Shield gave us Affordable Appliance Repair as our contractor. Their tech called me on a Tuesday and said he would be out Thursday afternoon. He was good and he had been here before. He had to check the unit to find out exactly what circuit was problematic and he had to order the piece on it. The company then came and fixed it. It's been some years now that I've been with American Home Shield and they're okay whenever you can get ahold of them. Sometimes the hold time is long and sometimes it isn't. I kinda wait till late at night to talk to them. Otherwise, it’s all right. They do a good job. When they confirm, they give you a number to call.

I had a plumbing issue and my claim with American Home Shield went extremely well. I was well-pleased. Our garbage disposal was leaking. Top Notch Plumbing came and they confirmed that. And very rapidly, they took out the old one, installed a new one, and so far, everything’s working fine. One of the two plumbers has come out for something before, so my comfort level with them being in my home was high. We've had American Home Shield for about four years, and things have worked out pretty well for us. We’ve only had a couple of hiccups, and that was because the coverage lapsed, and we weren’t aware of it. That was straightened out. We’re pretty satisfied with what we have.

For my expectation, Home Shield was right on point. Making a claim was very simple and the response time was very fast. To get a resolution was not so fast, but with my first claim, the vendor was great. They worked with my schedule. They were on time and communication as well as customer service was fantastic. It was a very good experience. Whenever I have AC issues, I definitely would prefer to go through them.

I’m still waiting for my last service request to be met, but National Platinum did a fabulous job on my dryer. It was making a really loud noise and there was a wheel that had broken off. I did the claim online to AHS. The website needs more availability to write more details like selecting your options, but they were quick to respond. The contractor was very courteous, very professional, he did his job, cleaned up after himself, and left. My dryer is running fine now. We’ve been protected with American Home Shield for at least 3 years. We moved into a used house and didn't know what to expect so we decided to get a warranty. A Realtor recommended AHS.

When my garage door was not opening, I went online and submitted a ticket. I got an email saying that the company will come and look at it then I called them and we scheduled it for next day. The guy came, fixed the issue in a day and I’m now able to open the garage door as it’s supposed to. He was professional and quick. I had some concerns with the previous calls, but this time, I’m happy.

I switched from a different home warranty to Home Shield. The contract was up with the other one and I wanted to try somebody different. I've been with Home Shield since October and their service has been fine. I had a microwave issue and the contractor that they picked took care of the matter really well. They had one company come out and they just tried to throw parts at it. And then a lady came out and she really dug in through all the steps and called me to follow up to make sure the microwave was still working. She was very good.

I made a claim online to American Home Shield and the contractor called me that afternoon. I set the appointment for two days later so they were able to come out within 48 hours. Preferred Electrical Services, the contractor, has been out to my house three times. The most recent one was to fix an electrical outlet outside that wasn’t working. They replaced the outlet and then the other one that I thought was plastic that was on the same line. They made sure everything was working and they were fantastic. They were able to do everything on the same day. They’ve been out to replace the ceiling fan for me too.

I submitted a claim to AHS because the one toilet in the master bath was leaking and a stopped up tub like a gallon of water. The ballcock, the thing that comes out with the ball on it, had rusted and broke off into the tank. I tried to fix it, but I couldn't. I thought I could, but then the leak started. The other toilet was just making loud noises and it ran constantly. My water bill went up to a few dollars in one month. I called American Home Shield and they set me up with a company. So the technician came out and he fixed them.

I contacted AHS by phone for someone to come and fix the refrigerator. When I first submitted the claim, it took about a week for Sears to come out which was a long time. But once they got there, they had to order the part. Then it took another couple of weeks. And when it got there, it was the wrong part. They ordered another part and that took another couple of weeks. When it came, it was still the wrong part. Then they said it would be another three months. I called American Home Shield and they got another serviceman to come out. He was from Shaw's Appliance in Hollister and he fixed it the next day. All in all, I like AHS and I'm very happy with them.

Our dryer wasn’t running and our microwave interface wasn’t working. Mo Hamster Appliance Repair had to replace the board on the microwave and then they had to replace a belt on the dryer. It was all in one claim with American Home Shield. We've had AHS for eight years and we’ve used them several times. The claim submission is usually fast. You just call and they schedule it and then the repair people call you and take care of it. It takes a couple of days for somebody to come out. They had the part for the dryer with them, but they had to order the board for the microwave. But that only took a week. The service is really good and efficient.

I purchased a refrigerator Apr 9, 2015 and the compressor/dryer went out with a contamination on January 25, 2020. American Home Shield sent out a technician on February 4, 2020 for a diagnostics. The company (Liberty) came to repair but deemed the unit unrepairable. My wife noticed that American Home Shield had loaded another company (Sears) for a diagnostic and repair scheduled for February 12, 2020 between 8 a.m. – 12 p.m., but we didn’t any confirmation on the reason why a change. The technician did not meet the appointed time nor did he call. I called Sears to complain about the technician at 1:00 p.m. and a lack of customer service. The Sears Customer Service personnel stated they would contact the technician to determine he arrival time. I told customer service that he had missed his appointment and asked for a manager. They refused me the opportunity to discuss with a manager.

Electrical issue came up due to tech saying there was "not enough capacity" in our breaker box. Refused in any way to help us get it fixed. Said "Lack of Capacity" is not covered, even though I have not had issue with blinking lights before. Then they go through why it isn't covered, but under their standards they can almost decide to not cover anything. What an absolute scam.

The contractor did half a job to fix plumbing issues in my bathroom and refused to do more, saying "we don't do that for insured customers, only private customers". When contacted, American Home Shield agreed the job should be finished but haven't done anything about it. It's now a week later and I've called almost every day and gotten a runaround. No one has called me back. Bathtub and shower still don't work! A really miserable experience. I've had the coverage for over a year and paid plenty. Not worth the money.

I have updated my review based on the resolution provided. The resolution was very fair. The situation was just very frustrating and could have been avoided completed. I appreciate the company reaching out and resolving the matter.

The tech was very professional, courteous, clean and prompt. There was some little thing that kept the igniter from igniting the gas for my dryer. They replaced a little part and everything was fixed. We were very satisfied. We've recommended AHS to other people.

My girlfriend told me about American Home Shield. I prefer calling to submit a claim and reps have been very positive. Recently, GE Appliances came out and everything went well. The gentleman was very professional, let me know what was going on, and is good at what he does.

My experience with AHS is good, so far. I would submit the request online and then somebody from the local company would give me a call, like the Drain GO Company or a plumbing company, whoever it is we’re needing. For my recent claim, I had a guy come out and tell me the problem. He thought he had to go in through the back wall of our shower and cut a hole, but ended up, it wasn’t. I got somebody else to look at it, and it ended up not needing that. It was just needing a couple of extra things like a new shower head and some gaskets. And so, luckily, the other guy came back out and they were able to get it fixed. They were timely with getting everything handled. So, that was nice.

The refrigerator wasn't getting cold. When I called the home warranty, they said they were gonna dispatch a contractor out and then within 20 minutes, the company that they dispatched it out to gave me a call. It wasn't long at all. My experience was good so I don't have any complaints at all.

I had a minor leak at my kitchen faucet and then I had a leak under my kitchen sink. My kitchen sink was stopped up which turned out to be the garbage disposal problem. I discovered this about 5 o’clock on Saturday afternoon. I went on online and put in the information hoping that I would get a call first thing Monday morning. On Sunday morning at about 7 o’clock, I got a call and the gentleman from Hardy Plumbing explained who he was. I told him I wasn’t expecting to hear from somebody that early. He said he likes to come in on Sunday mornings before church and make his calls and get everything set up for Monday. He told me he would be here at 7:30 on Monday morning. I couldn’t expect anything any sooner.

Choice Home Warranty told me that I was gonna get disappointed with American Home Shield because their service money is very high and the people who work for them are not very professional. But I keep AHS because I’ve been with them for so many years and I like their service. Plus, I have a big house and having AHS gives me security. If something happens, thank God I have them and I’m happy about that. However, their service fee is very expensive and it would be better if that could be a little bit lower. Also, sometimes the people who work them are not good. I had two bad experiences but then, I realized that they are only for emergencies. So, I said AHS was still good and I wanted to keep them.

Recently All in One Appliance Repair had someone come out for my dishwasher and they were phenomenal. There was some kind of a mechanism the tech had to replace and so he had to go somewhere to get it. He came back about 45 minutes later with the part and fixed the dishwasher. He was gone within the hour. He was a personable and professional guy. Whatever he said he was going to do he did and on a time frame that he said he was gonna do it. If there's a situation when we have an appliance that goes south again, I would love to have those folks back. The amount of things that American Home Shield covers is so much better. I had Choice at one point and Choice was a little bit cheaper but they basically covered nothing.

Our dryer wasn't working one time. We had three other claims before that which I paid for and I was promised to get half back on two of those. AHS never submitted that. When I called for the dryer issue, I told AHS that I had no intentions of paying the $75 deductible until they gave me back the 75 that they were returning to me because of all the problems we've had. AHS assured me that I didn't have to pay the $75 deductible anymore for the dryer claim and that they sent the gentleman from BRM Services, LLC to check my dryer. He did that and ordered parts. A week later, he came back and put those parts in. He didn’t clean up. But other than that, he did everything else right. Even so, I really need AHS to stop sending me bills for $75 for that last claim since they assured me that they wouldn’t.

Everything went perfect from contacting American Home Shield and getting them to schedule the tech from Appliance Guy, to him showing up and doing the work, and then cleaning up afterwards. He took everything apart while I was sitting there doing stuff around the house. He did a great job, and the appliance works. I definitely recommend to keep him on the roster. Every time I have used American Home Shield, it has always been great. I haven’t had anything that has been denied yet. I’ve done claims submission online and it is very easy. They stayed as far as warranty and what is covered and out of pocket expenses. Everything has been well. However, when I had a leak in one of the pipes, they paid for everything except the repair of the actual finishing of the sheetrock afterwards. They may want to see if they can add that to a coverage package.

My toilet was leaking and I wasn’t sure where or why. I submitted a claim to AHS and they sent a plumber out. He said my toilet was leaking around the bottom at the seal. He said it was an easy fix and he worked on it quite a while. I could hear him sanding and I thought that was really weird. He came out and said that all was fixed and that there was probably some sewer water that came up when the toilet flushed. I decided to go and mop it but then the plumber took off and didn't have me sign for anything. I looked at the floor and saw that he scratched my marble floor. He must’ve pulled the toilet across the floor when he took it off so it scratched. He also sprayed something gray on top of the floor.

The ice maker fell out of the refrigerator and couldn't be put back in. I called AHS and said I had a problem with my freezer, then the tech from Pro Appliance Inc. came out. He fixed it and he looked up a few other things aside from what I was claiming to make sure that there was no further problem with the refrigerator. He also plugged and unplugged it, and checked the temperature and adjusted it. He did an excellent job.

We had water on our drywall on the ceiling of my family room and there was a spot about the size of a silver dollar. We put in a claim with AHS online and their website was pretty good. Then in three days, the tech came out. He put a hole in the ceiling, looked at it, and instantly determined it was my shower leaking. So, we sealed the shower and did everything. But we continued to get water. We put a bowl under it and continued to get water from the hole. So my husband turned the water off to the toilet in my master bedroom and we completely quit using it. Four days later, we were still getting water. So this morning, I put in a second claim and within two hours, the guy came out. He discovered there was a pin-size hole in the pipe going through the ceiling, so he repaired that. And I haven't showered yet, but I turned the water on back upstairs and so far, there's no more leaking.

Our microwave was broken. It was making this sound that it makes when it was running even when it wasn’t and when the door was open. The contractor contacted me in less than 24 hours after I submitted the claim online. They were quick to contact me, and then it took less than 48 hours for them to come out. It was impressive. The tech fixed it in one visit. But I had a rough time when I had an AC claim. The contractor for the AC in the area was not great. They came out several times, which was ridiculous. American Home Shield itself was all right. But they should have changed out that contractor.

When submitting claims with American Home Shield, I just go on the website, put in my service request, and they hook me up with somebody. It’s a pretty smooth transaction. The AC was the latest claim I did. The tech from Intrastate Energy solved my problem. I made the appointment for a day I was off. Everything went smoothly. I like the process.

We've used American Home Shield for one issue and it's been pretty easy and seamless. We've had a quick response and good customer service, keeping us well-informed with text and emails. So I'm pretty happy with the service and so far, so good.

American Home Shield's website was great. I did a claim online and it was fine. The contractor, Pacific Northwest Locksmith, was great.

I've probably given American Home Shield 40 customers. I love it. You can’t beat the amount. I pay the $57.59 every month, but it’s gonna pay itself back because if my air conditioner or hot water heater goes out, that’s gonna be expensive. I’d rather pay the 57.59 now than get someone to fix it because they’re gonna either fix it or replace it. I just pay the service fee of $100 when the vendors come out, and it’s worth it to me.

My furnace stopped kicking out heat. The first time, Citywide was pretty efficient in regards to coming out. They attempted to come out the same day, but unfortunately, I was at work. So, they came out as soon as I was available and fixed the issue within 45 minutes. The tech said it was a motor that was causing the furnace to not produce the heat. A week later, I had the same issue. And unfortunately, that day, it was in the 20 degrees as well as snowing. I placed in a service request within American Home Shield. Once I noticed it, it was like 2:00 AM, so I understood that they couldn't call me back at that time. A couple of hours later, I attempted to call. I called them for two days straight and no one answered. I left voicemails. At that time, I was taking time off work hoping he'd call me back because the first time he was really efficient. So I'm assuming the next time, it'll be more efficient.

AHS sent out A P2 Tech Services to service an appliance and they were great people. They fixed everything and they were on time. Usually the techs were not and a couple of companies that we dealt with in the past were terrible. The last one didn’t fix anything and we had to submit three different work orders to get them to come back out again. It was just nonsense. Other than that, the out-of-pocket cost is great with AHS because we don’t have to buy a new dishwasher or any kind of that stuff.

I called for my washer and dryer that are not working properly and I had a good interaction with the representative. The contractor AH Appliance Repair showed up the next day and the guys were on time. They fixed the problem without any hassle, did it in a few hours, and cleaned up the place. It was very neat. So, the service provided was good and I'm satisfied. Everything looks fine and the appliances are working as expected. Also, Home Shield was very prompt and precise.

My most recent claim was with the microwave not working properly and I filed it on the website. It is very user-friendly and it tells what to expect. And sure was, as soon as the claim was submitted, I got an email letting me know that it was submitted and that I will be contacted within 24 hours by the contractor. Then, I got a call the next morning from Wright Appliance Service & Repair and they have good customer service with them. When they initially called me, first, they confirmed what the appliance was, the model, and the location of it, and then they also looked at my availability and what would be the task before they send out a contractor. So, that was good and very professional. I told them what day worked best for me and time, then they called me later and said they have someone at that date and that time.

Our refrigerator icemaker dispenser was not working properly. I submitted a service request with AHS and they sent out Axis Appliance Repair to fix it. They came out at around 6:00 that afternoon of the same day I submitted the claim and the service took two visits. The first one took an hour while the second one took 20 minutes. Other than that, I've had AHS for about 18 years and I’ve always felt good about them.

My daughter in Connecticut told me about what she experienced. She has something like Home Shield in her home. And so, I investigated and I picked Home Shield online. When my garbage disposal wasn’t working, I submitted a claim with Home Shield via texting. Hers & His Plumbing scheduled for a Monday, but came on a Tuesday. It was quick. I was very satisfied with the whole thing. I just got the warranty in January. I never expected to use it so soon, but so far, I like it. It’s a little peace of mind.

When I filed my claim, AHS's website was quick. I was told that I would hear from the contractor within 24 hours. They called and had the repair scheduled. They then showed up within the window they gave. The contractor was very easy to talk to, knowledgeable, prompt and quick. I was having a problem with my refrigerator, which was giving an error message, and he had it fixed. Part of the issue was the cooling unit itself had a lot of build-up around it. He removed all that build-up around it, which was what was creating the error message. Essentially, it was treating it like it was trying to overheat the cooling unit itself.

I had a clog that was in the sink, and American Home Shield had sent out Intercity Plumbing. They were in a hurry, and they said they needed to come back and they needed to modify this and so many different things. They didn’t do the job. When American Home Shield sent Plumbers Inc out, the tech did the job. He took the plug off and saw where the clog was, and he put the snake through there and he was on his way in 30 minutes.

We had an issue with our oven. It took a week for the contractors to come out and then it took a week for the part to come in. They were down in staff, someone was gone. And I had called and told her what part it was 'cause it was the element but she said because of the warranty, they had to come out and look at it first and then order the part. So, then, the part took a week. But the contractor was great. He was wonderful, very friendly and professional. The oven's great and it works fine now.

The water pipe in the master bath broke and the American Home Shield rep was understanding. I called it in on a Thursday though and it was Monday before anyone got out. The contractor took care of it immediately. There was a leak in the supply line going into the tank so it filled the bathroom with about an inch of water. Fortunately, I was there when it happened and it was cleaned up immediately. Fans were brought in to dry it and we took care of the damage. I turned off the water and we were without a master bath or master toilet for the balance of those days. When we’ve called AHS out, the response has been the same day or next day. This was the first time that there was a delay. I didn’t like it and I was miffed but I’m smart enough to realize when a holiday is there, that’s what you gotta deal with. Still, I have given good recommendations in the past to those who’ve asked about AHS and I continually renewed.

Patrick Murray Plumbing did a great job. I know some women who can't get their husbands to do these things and I've told them to try AHS.

My toilet was overflowing so I submitted a claim online. I had to check back to see that it told me to reach out to the agency, and I contacted them to schedule an appointment. It wasn’t something that was done right away as I wanted it to be. They didn’t have anybody that was available until after the weekend. So I had to wait. After that they came out and fixed the issue. All Hours Emergency Plumber was very quick and effective. The job was taken care of so I was happy about it. I just wish they would have come out earlier.

Cabot came out twice, both having to do with the problem with the heater, and they were great both times. The first time wound up being an electrical problem, while the second time was a mechanical problem in the heater itself. I saw very little of the tech who came out the first time. He quickly assessed the problem, had it fixed, and then he was gone. The second one who came out figured out what the problem was, and then he had to find and replace a part. First, he said it would take two or three days. It was very cold out and I said that my 90-year-old dad was coming to stay and this was not good. He then said, “Let me look and see if I can find one locally.” He did not promise anything, but he tried. So, he went to his truck for a bit and made calls. He came back and said that he found a place locally that had it. He went to get it and put it on, and the heater has worked ever since.

The technician was efficient and a very nice guy. We had a little talk about what he was doing and I described what was going on. He knew exactly what to do. He tore it apart and put it back together right, and it works just fine. He went right to work and got his job done, and we’re very happy with him. It cost me $100 to do it and I probably could have had a guy come and do it for $100. So, American Home Shield didn’t help me that much. It was probably a $25 job and it probably could have been done by my grandson but it’s no big deal. If it had been a $1000 job, that’d be one thing.

My bathroom sink was clogged up and my kitchen sink was leaking. I called the claim in on a Tuesday and the AHS rep was good. Then Short’s Plumbing and Draining came that following Monday. The two guys who came out were great. Overall, American Home Shield has been very good.

American Home Shield sent someone from Realty Rekey to change our lock. He spent several hours rebuilding the locks. I was kind of impressed with all of the equipment that he had with various tumblers. He was quite an expert in the field. I had three doors that needed to have something done and he didn’t fool around. He was here working. After I filed a claim it took him about a week to come out. When it came to changing the locks and a few other things I would have liked it to have happened sooner. But that’s okay. It’s all over and done with and the work he did was excellent. Sometimes you have to trade off speed versus quality.

NW Sundance did the leaky faucets. Their tech came out within a couple of days after I did the claim. He was really good, professional, and knowledgeable. He took the time to answer other questions that weren’t related to that specific work order. I like American Home Shield a lot. They’re really easy and simple to use and hassle-free.

I used American Home Shield in Western Massachusetts before I moved down here to South Carolina. I was in a relatively rural area and I couldn't get the electricians out. And I initially let my American Home Shield warranty expire. Then, the policy I’ve had down here came with the house and the real estate agent made the sellers offer it as part of the sale. I reluctantly took it for a year but it was free. And the stuff we’ve had are relatively minor up to the point of this plumbing issue that we recently had. It was a major clog in the sink and A-American Plumbing came out. They are great and they’ve been over here before for a number of issues.

There was a leakage in the shower faucet, and the faucet was dripping in the bottom. Dempsey Oil was assigned to the claim and I called them. Within a day, they scheduled, and they were very professional and courteous. The technician showed up within a day and he tried to fix it in a couple of ways and it didn’t work, and then he went out and got a product. It took him about four hours, but he fixed it the same day. Everything looks really good. I was very happy with the service. The problem was solved on time professionally. I'm very satisfied with American Home Shield. They are a great company. I have peace of mind with them. It’s about dependability and reliability, and they really worked out well.

The furnace was going out and when I did the claim online to American Home Shield, the website was simple to figure out. It ended up telling me the name and the number of the people who would be coming. The technicians were very friendly and professional. They ended up replacing the whole furnace and since then, it has been working great. I don’t have to worry about the heat going out and I have peace of mind. AHS comes in handy and it's great to have.

You hear all nightmares about a lot of these companies, but I’ve had no problems with American Home Shield. I’ve recommended them to a lot of people. A lot of people got bad taste in their mouth about the home warranty places, but not me. AHS saved me money. They’ve been good to me. We’ve had to use them maybe three times for small and smaller things and they covered it with no problem. I had them years ago with my ex-wife. We had an air conditioning unit that went out a long time ago. It took some pulling teeth, but they came through and covered it, and that was an expensive job. But so far, that’s why I’ve still been with them. They haven't done me wrong at all.

I had a defective refrigerator that went anywhere from 48 degrees down to 29. The food froze and we had to throw a lot of food away in the refrigerator. My wife had a pitcher of iced tea and it froze. Before Avant came, we had three different companies who came out already. A lot of parts were replaced and nothing worked. I call my claims to American Home Shield, and we have always been satisfied at the end result. It, however, took months before the refrigerator got a resolution. The sooner the response time between the call that I make to getting contacted by a contractor is, the better.

Customer service people read in very broken English from scripts and say they understand and that they are sorry. All "help" they provide is for you to just wait longer. Repair techs miss a promise window? "Please wait longer, maybe they will show up tomorrow during your new appt."

My dishwasher timer broke on 12/23/2019 and it is 2 months later still broken. Paid $75 service fee and contractor came out within the week to determine the problem. Contractor said they needed to order the part and would return when the part arrived. 4 weeks later after they said American Home Shield cancelled the order. Contractor ordered the part to be expedited and returned to install the part on 1/25/2020. Contractor told me another part broke and they would have to order another part.

After calling American Home Shield, a technician came to my home on January 29, 2020 in an attempt to repair my oven and refrigerator. I called the technician on January 30, 2020 to report that stove was not working and the oven made a bomb sound when I turned it on and off. The technician informed me he cleaned the burners on the stove and had ordered a part for the oven. I stated that, "You told me that you had repaired the stove by cleaning it." He replied that he had been working in this business for so long that he know what was wrong with the stove and oven without checking them. He told me not to use the stove and oven until he repairs them.

I switched to American Home Shield after having a bad experience with another home warranty company. Before signing the agreement I went over all the things I had a problem with before which included: (1) Poor service - took too long to get something repaired, (2) Kept repairing old appliances which should have been replaced, (3) When something broke or had to be replaced I ended up spending additional money for items not covered, (4) When I finally got fed up and wanted to cancel the contract it cost me to get out of it. I covered all of these things in detail with the customer service rep before I signed the agreement and I was assured they didn't operate like this and I would have no problems.

American Home Shield's contractor, Clean Disposal, came to pump my septic. I liked their service and their pleasantness. They were honest people and walked me through everything. They told me why they were doing what they were doing and took time to explain it. AHS has done a lot better than the other warranty company I had. With that other company, I had to fight to get stuff done. AHS has been great so far.

When I first got AHS, it was hard to get over to them. Now, when I call, I get a hold of them much faster. The contractors have been very nice as well. The one that came out with my washer machine was very nice, very professional and he knew his job.

I recently had a claim, which I submitted online, and then the company called me after. The process was smooth and the contractor Mclennan Plumbing came out within the timeframe. I was thrilled with that because I ended up needing a new faucet. The guy had it on his truck, the service was quick, and they were very responsive. The contractor was good. Overall, I’m very happy with American Home Shield. I’m a realtor and I also recommend them.

The dishwasher would not drain so I called and set up an appointment for the service. I left my friend here when the contractor did the work and she said they were friendly. The work they did was very efficient. They resolved the problem.

I called AHS on the phone to submit a claim for our dishwasher and the contractor came out in two days. It was a terrific experience with the contractor. The dishwasher was fixed and is working fine now.

As a whole, American Home Shield has been helpful. They have explained things to me and although I'm still having a problem with the plumbing, they took care of it. They also did a good job on my claim for changing the keys. The person that handled the call was knowledgeable and helpful. They wanted to know what I needed at American Shield and they explained a lot of things. I told them that I had read the contract and they asked if I had any questions. The only thing I kept on thinking was whether I would have to pay for parts. But I realize now that I don’t have to pay for parts.

The sink was dripping. In addition, the tub was spraying water out of the faucet handle. The only way to take any shower was to keep turning on and off the hot water down at the bottom. The tech from Central Ohio Home Maintenance was absolutely wonderful to work with. He explained everything that he was doing, so I had no questions. He gave me follow ups, too. He had to come back. He had to order a part because we were missing a part. For me he went above and beyond trying to find parts. I need to call him about the bathtub though but the sink is working. Having an AHS coverage has made everything a lot easier than dealing with our previous warranty company.

Submitting my claim with AHS was easy. I just needed to find out what my policy number was. My AC wouldn’t heat up and the guy who came out said he tested everything and couldn’t find anything. Now that it has warmed up, we’re not gonna need our heat but it’s an AC heat pump, so there are AC and Heat. And we'd need the AC here shortly.

American Home Shield is a good company. I've been with them 10 years plus and I've had a very good experience with them. A while back, I called the company for my refrigerator. I spoke with a live agent and it was good. The contractors came out within the timeframe I was given and the service was good too.

All the contractors that have come out have been great. It's been easy to file claims and get things taken care of. It's been a seamless experience. One time, I submitted a claim a little before 5:00 and thought to call just to see if maybe the plumber could come out the next day. I told him water was coming down and he wanted to make sure there wasn't any damage. He lived in my area, so he was able to come that evening and he said he could fix it.

The washer was making a lot of noise. They had to replace the bearings. The tech was very good. He took care of the problem and everything was fixed that day he came here. He didn’t have to wait for parts. The washer had been pretty good since then. But when I had my pool heater broken, AHS said the electric pool heater was not covered and I didn’t know I had an electric pool heater. We also had a claim when my daughter’s room light was broken and that took a month to get fixed. The first guy that showed up said he was gonna order the parts. Something was wrong with the lights and it blew out. It didn’t get fixed in two weeks. I figured the parts can’t take that long, so I called AHS back. The rep was trying to call the company they sent out and he wasn’t getting an answer back. So after not getting an answer back, they decided to send somebody else out. The new tech had to reorder the parts. So it took close to three and half weeks.

I used to be a Realtor and American Home Shield was the home warranty company that I would recommend to my clients. So, when it was time for me to finally buy a house, I said, “You know what, I’m doing them too.” I filed a claim for them to change locks, and ARCO came out to rekey my doors in less than 24 hours. All of the keys work fantastically.

My furnace wasn't igniting one time and I submitted a claim to AHS. That same day, Cutting Edge Total Comfort came five hours after I submitted my claim. It took them half an hour to fix my problem. So far, AHS has been a way of mitigating large unexpected expenses.

I had a plumbing issue and AHS sent SDL Plumbing. This was my first experience filing a claim and it was reasonably easy. AHS communicated well. They have a good process. It took 24 hours for the contractor to contact me after I did the claim and they went out quickly. It took two different plumbers to look at the issue. The first one did not feel like he was handling it as effectively as they could. So the second one came out the next day and pronounced the plumbing as being in good shape. I've not had an issue since.

I’ve been happy with American Home Shield's contractors. They’ve been good, on time, and friendly. When I had a leak underground, they sent a plumber who got the leak detector and found the leak. It was coming out of the main pipe into the dining room. He then came back, dug it up and fixed it. I had to pay $400 plus the $100 service fee and things have gone well.

American Home Shield is doing what they said they'd do, and we're getting what we wanted when we said we would do it. We've had five contractors out in 15 months, and they've all been good except for one time. He went out of town. We couldn't get a hold of them. But we got it resolved. It worked out. Overall, it hasn't been very big things for us, but it's nice to pay 75 bucks and get things done. Most of the time, I'm saving the time. But the last little thing we did, we came out ahead on that one. That was the sump pump and the sink went out as well. It was beyond my pay grade. I wouldn't have known how to do that. And then, it ended up being cost-effective. For us, it's about ease.

I had another company, but I wasn’t pleased with them. American Home Shield was recommended to my wife from a relative of hers that had American Home Shield. My claim went very well. The individuals came out quickly. I had two items to be repaired and they diagnosed the situation. They repaired them speedily and did a very professional job.

We had an issue with the pool, which was starting to leak and make noises because the bearings were going. I went online, told AHS I got a problem with the pool, and then they emailed me back. They said that somebody from ABNation would contact me within 24 hours and somebody did. We set up the time for them to come out. The technician came with the motor, switched it up and boom, done. However, the tech that came out sometime last year wasn't quite as good as this last one, who was perfect. We've also had a dishwasher repair. We got a good response time and tech. The problem was fixed and we haven't had an issue with it since. We were very pleased with that.

A year and a half ago, I decided I should get an AHS warranty again after having it in Vancouver for eight years. My Dremel tool in the bathroom stopped working and I went out to the electric box to see what was going on. When I switched the breaker for the bathroom, the power went out in the upstairs loft, the second bedroom and the office. No matter what I did, I couldn't get the power back on.

I had an issue with my heater recently and I went online to submit a claim with AHS. I got service immediately and the contractor that came out was great. I'm also having that same company come do my air conditioning check for the early season. Aside from that, I called AHS because I'm up for renewal and I have some questions about the contract. I got put on hold and my experience was a total joke. I was showing them exactly in my contract where I have a question but they couldn't answer it. They couldn't find somebody who could answer it either. And it wasn't an issue with the people I was talking to as they just had a script and that was obvious. But that was really pathetic and terrible. And not understanding the contract including what AHS would cover is a big deal when you're spending 700.

We have an automatic dispenser and I inadvertently put soap in the softener side. It clogged up so I submitted a claim to AHS. Doing so was very easy and their contractor GE Appliances came to do service. They were on time and they communicated. We've had American Home Shield for every one of our homes since 2000. We've been perfectly happy with them.

My washer blew up and I was without one for three weeks but it was replaced. American Home Shield told me that I was due for $811 and that’s what I got. I sent a receipt back because I had to get a washer and a dryer, and they sent me a check. At the same time, one of my burners burned out on my stove. The first time the technician came, he didn’t look at the stove and said it needed to be replaced. I called American Home Shield and told them that nobody looked at it and I don’t think it needs to be replaced. So, the technician came back out and didn’t realize he hadn’t looked at it or that it was on the ticket. But they were nice and it was very well done.

HVAC Repairs came, they fixed the issue, and I haven’t had a problem with it. I didn’t know I had to pay $100 for the service fee, but that’s the only thing that was kinda harsh. Some companies will come out free and tell you what's wrong. They need to make money somehow, but I'm just not a big fan of that $100. It’s a little bit expensive. I've heard that American Home Shield was the better one than the others, so we went with it. Initially, I didn’t know I had to have it 60 days. So, that kinda threw me off because I ended up paying for the service myself. It’d be nice to know that upfront. I guess they do that to protect themselves. I can see why they're probably doing that. I got a small company. So, that was probably fair enough because somebody can have something break and then they wanna call and get a warranty.

I submitted a claim with Home Shield online for a leak on one of my hoses at my pump area. Home Shield's website was outstanding. It said somebody would contact me within 12 to 24 hours and they did it within one hour. The tech replaced where the leak was. He had to clean it up and he put some more glue on there. He even had to put a different pipe on it, but he fixed it with no problem. I looked yesterday and there was no leak at all. The pool company, Alchemist Pool Service, was amazing. Home Shield is dependable.

The contractor, Affordable Appliance, came to the house to check my washer, dryer and my icebox. They said that ice maker was not covered so they did not fix it. There wasn't really anything wrong with it and I just needed to change the filter. So, I didn't have any concerns with anything. I have more concerns with American Home Shield than I did with them. I’ve been with AHS for 20 something years and I like them but they switched up the contract on me. A couple of years ago, my air conditioner broke and they covered it. After that, they went high on my copay and my payment. I used to pay $75 and now, I pay $102. I pay that monthly and I was told that I wasn't gonna have everything covered. So, it's not a good deal. I’m about to renew in March so, I'm hoping that my payment goes down and that I have full coverage on everything.

I requested for a plumber to come in for my toilet last week through AHS and I wasn't pleased at all. I needed someone anywhere from 4 to 5 pm on any day. It didn’t have to be that day or that week and they said, “I’m sorry, we can’t have anybody after 4 o’clock.” I asked if another person could do it and they said, “No, we don’t do that. That would be inconvenient for our people.” It seemed like it was more for the employees than for the customer. I felt very disregarded.

When I first called and told American Home Shield that my air conditioning unit was not working properly, AUS came out. The guy checked it and said there was nothing wrong with it. So he left and he wrote a report that he had checked both the heat and the air and that the unit was fine. The next couple of days, the unit was not working. We were having cold weather one day and hot the next day here in Austin. So I was having to use both heat and air during the time period that it wasn’t working. So I called them again. They came out. This time, the young man changed something, and he fixed something in it. He did some kinda repair work on it but the unit still did not work, so I had to call them a third time. And whatever he did that third time, he said he didn’t do anything. But it's been working fine ever since that third visit.

I filed claims for two things. The refrigerator was not cooling and then one of the settings on the dryer was not working properly. The contractors had a great demeanor and they got the job done. I have a monthly fee on top of $100 for each occurrence and for me and my husband, that's a little concerning. But as far as customer service is concerned, the vendors they have contracted in my area have been fine. Also, submitting a claim has been favorable.

The fan motor went out on my heater and I filed a claim online with AHS. The process was simple then they contacted me by email and text message. The techs who came out was from Rice Heating & Air Conditioning and they were very knowledgeable and professional. They looked at it, said that the other fan motor was out, and ordered me a new fan motor on Friday. Then they came in on Monday and replaced it. Everything works fine now. All in all, I've been with AHS for over a year and I'm perfectly happy with them. It's an excellent plan, especially if you buy an older home that anything can happen.

At first, I was impressed at how quick AHS got going on my plumbing issue. Filing the claim was also very easy. They sent the plumber out and he seemed very knowledgeable and decent. But he's saying it's $25,000 for a leak that insurance won't cover because it's under the house. Now AHS is saying they don't cover either and I don't have $25,000. I had asked if I could go online and look at my policy, and they said no. They have to mail it to me which I thought was weird in 2020.

One year, I went through Thanksgiving with no stove. That was a disaster. I had about 30 people over for dinner and didn't have a stove to cook in. It has been a little nerve-racking at times. And this time, I'm still waiting for AHS to come and finish the repairs from the 14th. Initially, I had a problem with the washing machine. They asked me for all the information about the washing machine. But when the people came, they didn't have any type of parts even related to what could be the problem. They went back and set up another date when they'd return with the parts, and that was another process. We've had no washing for about three weeks now. I've had to go to the laundromat a lot.

We have not been able to use our pool heater for the last four months because it was in an error mode setting. We’re now in the process of selling our house, so we knew that it was important to get our pool heater fixed, but any pool stuff is expensive. So, we’re glad that we added that to the Home Shield. The dude came out right in the time window that he said he would come out and told us what was wrong with it. When he showed up on Tuesday, he already knew the problem because it was a common one. He said he had to order the part but he'd be back on Friday. On Thursday afternoon, he called and said he had the part. He asked if he could come and put the part in then instead of waiting ‘til Friday. That was exactly how Home Shield is supposed to work. It was awesome.

My latest claim with A & R was for my washing machine and they were great. They identified the problem, which was a minor part issue, took everything apart, got everything back together, and were in and out within 45 minutes. So that was good. I file claims online, which I find is easier. I've been with American Home Shield for six years or so. I like their fast response when I request service and also the professionalism of the people that they send.

AHS has given me good service. Whenever I call, AHS usually have someone that’s able to come out within a very short time, and the longest I had to wait was maybe a couple of days. The contractors that they use have all done a good job. I've had someone come out for my refrigerator a couple of times for the freezer part of it. Also, I had a leak underneath my kitchen sink and STL Plumbing was sent out. The plumber replaced the pipe under there that had the leak in it or the seal, and he fixed it up so I’ve had no more problems with it.

Something broke in the dishwasher and we had water all over our kitchen floor. I called AHS to submit a claim and their representative was wonderful. A guy from GE Appliances came out and looked at everything. He stopped the bleeding and said that he knew what we needed. He then ordered the part while he was in our kitchen and within a few days, the parts came in and he came back and fixed it in a timely fashion. Now, everything has been working like it's supposed to. American Home Shield has been consistently good about everything. I have them at two homes and have had no complaints, whatsoever.

It's easy making a claim with American Home Shield. I did one online for a broken ice maker and there was no difficulty. It was good. They sent out TGM Appliance Service and they were excellent. They were prompt. From the claim to them contacting me, that was less than 24 hours. They had to order the parts which extended a few days but their tech fixed the issue on his first visit.

There was a leak on the faucet of the kitchen sink. AHS sent out Street Plumbing & Rooter and they replaced the whole faucet and the piping of that. They were pretty good and professional. They came on the first day to see the problem then they had to order the part. So, they came on the Friday and the next visit was on the coming Monday. And they finished the job as promised in 30 minutes.

I got rekeyed and AHS sent out River City Locksmith to do it. I submitted the claim online then got a text saying that the contractors were gonna contact me. AHS also gave me their number if I wanted to contact them and I did. They were very responsive and my experience with them was great. But I'm having problems on another claim right now and I'm pretty frustrated about it. I had two plumbing issues that I called in for, one of which was a leaky bathtub faucet and one was a sink. The guy who came out seemed good then he said he was gonna go get parts for the bath tub and come back. He said he'd call me but he never did. I eventually called and told him that it would be great if he could at least get the kitchen sink done, so he came back and fixed that. But until now, the tub is a steady stream which I'm sure is gonna affect my water bill.

We had two things happen at the same week, the dishwasher and the washing machine, and American Home Shield sent two separate companies out, one of which was Coastal Appliance. One of the contractors called right away and then scheduled the repair on their next available day, which was two to three days after the initial call. On the dishwasher, they replaced some parts and thought that was going to fix it. And then, after they fixed it, I found out that there was a hole on the tub and that was where my leak was. So, they ended up having to replace the dishwasher. Everything has been corrected on both products.

AHS sent out a tech from Astro Appliances to work on my refrigerator. But after the first visit, it didn’t cool the way it was supposed to. And they came back out and fixed it. Whenever I have a claim, I submit it over the phone and it usually takes 15 minutes to get a rep. Then, a repair person is sent out a few days later. All in all, I’m satisfied with AHS and I haven't had any issues with them. But it seems like they are more in tune with patching the problem than fixing it. I’ve had American Home Shield for many years and there have been times when an appliance was obviously on its last leg, but they just wanted to keep it going before they replaced it.

Customer service is abysmal. Contractor did not contact me, so I checked my account to get the number to call them and contractor lied to AHS. No attempt was ever made to contact me, but contractor lied "unable to contact customer." They never tried. AHS used to reassign a service request to another contractor if there was an issue, but apparently now they don't? That is a horrible customer experience, especially after 22 minutes of the non-English-speaking offshored call center rep not understanding what I'm asking and wasting my time talking about unrelated things. Awful! I'm cancelling this home warranty plan. They used to be fine, but are really poor now. Bad contractors and bad customer service.

The heater just stopped blowing out hot air and the house has gotten really cold because it was cold outside. The contractors were awesome. They came out within less than an hour and it was done in no time. It has been almost a year that I’ve had the service with American Home Shield and my former co-workers have signed up for it because of what I’ve experienced with them.

The initial service fee is high for having a contractor come out to our home. And sometimes when the contractor comes out, there's not much that can be done or what they end up finding out isn't covered under the warranty anyway. So then, I end up spending more than if I would've gotten the problem taken care of myself. I had a claim with my HVAC unit and that was a terrible experience, but it was with a contractor that they serviced with, not particularly with American Home Shield. But in a recent claim, Greenway Home took care of the garbage disposal and it all went perfectly. Overall, the contractors have been as good as any other contractor that I’ve hired on my own.

Our refrigerator was not cooling correctly. I went online and the claim submission process was perfect. It said that somebody would contact us within 24 hours, and they kept that expectation. The second repairman who came out was very knowledgeable and professional. He did a stupendous job. It took GE three weeks to get it done because the first repairman who was sent out was not professional and courteous, which had caused extra work on the second repairman. My husband is getting old and he cannot do things that he used to do. I’m a real estate broker, so I’m familiar with American Home Shield's warranty program, and that was why we went with them.

I usually submit my claims to AHS online. Immediately, I would get a response and I would know who they're sending and the contractor's contact information. Recently, we had Nick's Plumbing and the tech immediately got in contact with me. He was so sweet and got my stuff fixed. AHS's contractors have been great. I have recommended them to friends. They got the service and they love it.

Fidelity came out to fix the stove and the air conditioner. It took them a couple of days to come out once I submitted my claim. I just submitted a claim yesterday on my new house and the contractors are supposed to be here today between 1:00 and 6:00. I've had lots of good experiences with American Home Shield's customer service reps. I'd recommend them 100%. They're an A.

The washer was filling up with water on its own. I sent a claim online and then the tech contacted me two days later. He diagnosed it over the phone and then he ordered the parts. It took about a week for the parts to get here, then he brought them out and he fixed it the day he got the parts. He was great. I've been very happy with Home Shield's response. Everything’s been handled just like they say they do.

I used American Home Shield some years ago but I just started up again. I've been with them for less than a year this time. I tried another company and was very disappointed. The contractors that they used in the area told me I had problems that I didn’t have. My experience with AHS was excellent. I could do my claims with them online but I have vision difficulties. I just do it over the phone. Their reps are very cooperative and helpful. So far, so good.

I have three homes with Home Shield. Their contractors fixed up pretty well. Most of the time, I don't have to have them back. However, it's horrible to submit claims over the phone and online is just as bad. You have to wait online for an eternity and you have to listen to the same music over and over again. Also, contract numbers aren't something that you typically have available. Home Shield should make it easier to be able to look up each contract, know what you want. Online has the basics, but you can make a selection that is you got a leak, but you don't know where it is. There's no way to actually say that online. And to get somebody out there, you have to pick something, and then they come out and it's the wrong person for the wrong job. If there was another choice in front of me that had better rating, I would pick them.

I was bummed out that my heater broke in the middle of winter, but TNT Ventures was very professional and knew exactly what they were doing. I called and left a message with them on Sunday night. They called me back Monday morning, scheduled to come out that same day and ordered parts. I was back up and running by Wednesday, which was good. I was really happy with that call. Last year, I made a claim on the heater as well and TNT did the work then. They did great then, too.

A Water Solution fixed the sump pump and a toilet. After filing my claim, the tech was out in two days. He was nice, explained things to me, and told me what he was gonna do and what he did do. He was very polite and businesslike. I’ve had American Home Shield since ’96. I’ll stay with them until I don’t have a house anymore.

Started with American Home Shield when we bought the house in 2011. Garage Harmony came out and I thought they’d just showed up, put a new spring, and it's a one-time thing. But I guess our garage is not that simple. They had to custom-cut the spring so it took a couple extra days. But for it not being a nonstandard spring, they handled it really well. They communicated really well. They were constantly keeping us up to date on stuff. They did better than a lot of other folks that come out and work on other things.

What Durango of Alabama was supposed to do is put in a water gauge. I asked them to show me the complete bill but they said they couldn’t. I called American Home Shield but they won’t tell me what the total price of everything that we’ve done. Durango did digging and charged $253 and $175 to put the water meter in. Installation was fine, but it was awful for $253.

The pipes were leaking in the bathroom and kitchen. I did a claim for repair on American Home Shield's website, and I was told that a man should contact me the following day. I've been protected by American Home Shield for several years. I have told others that it's a good thing to have for appliances when they break down and they don’t have the money to pay for repairs.