American Home Shield Reviews

All American Plumbing had come to repair and replace the hot water heater. They came the next day after I filed a claim to American Home Shield. They came quickly. On some cases, AHS could do a better job of listening to the technicians about what needs to be done with the problem.

I like having a peace of mind with Home Shield. When my dishwasher wasn't starting, I put in a claim and Able Appliance came. The tech was informative and he fixed the problem real fast. Everything has been working fine since.

Our latest claim with AHS went really well. The contractors were really good. They came out right away and fixed the dryer. It was checking the vent system. They didn’t do anything with the dryer, but they did let me know what needed to be done. And then I hired somebody to do it privately and it’s fixed.

I like old, tried and true companies. American Home Shield was the first home warranty to come out for appliances and I like them. They are prompt. You call them about the problem and you get somebody out to correct it in no time. Recently, I made a heating claim and the man couldn’t get to me for a day. It was cold, so I had to leave home. When he finally got out here, it didn’t take him but a few minutes to assess the problem and correct it.

Our heat went out when it was 32 degrees outside. We called AHS on a Friday and Cool Factory contacted us immediately and came to our house the next day - on Saturday!! The problem was diagnosed and a new furnace was ordered and replaced in a matter of days. I would recommend Cool Factory in a heartbeat!!! Excellent service from both AHS and Cool Factory!

The first tech who came was absolutely useless. The flushing mechanism went out on both Johns in my apartment. He took a couple of pictures and left. When the second guy came out, he did the job in 20 minutes and was gone. It was terrific. After AHS got rid of the first contractor, everything was perfect and I was very pleased. I used to use a different company, but they went out of business. I picked up AHS to handle situations exactly like this.

We used Reliable Plumbing about a week and a half ago in reference to a leak, and they came out two days later after we made the request to American Home Shield. It wasn’t an emergency. I had called up in the evening and I made the request, but the following morning, I made a call to Reliable to make sure that they got the email from Home Shield. They said they did and I explained to them what the problem was. The service was very good. The lead plumber was very professional. He did have some problems trying to stop the leak after he had repaired it in reference to the soldering. For some reason, he couldn’t get it to stop, but he was able to do it.

I spoke with someone from AHS on the phone to have the furnace fixed and their rep was very good. Air Squad was here and then the furnace wasn’t fixed, so they came back. I was in Florida for the second time they came and my granddaughter dealt with them. She said that the technician was very polite and very professional. It's all good now since the repair. I’ve been totally satisfied with American Home Shield.

I submitted a claim to AHS because the fan in the freezer was hitting the side of the little enclosure. It was going click, click, click. Submitting the claim was easy. They said that a person would come and he fixed it. He left. It was all good. And it’s not going click, click, click anymore.

Somebody told me years ago that AHS is the best insurance provider for day-to-day stuff. I've been with AHS for 5 years and have several accounts with them. They sent a tech from All Desert Appliance for a recent claim and he did a great job and was a nice guy.

B & K Plumbing did a great job. My hot water heater wasn’t heating the same way. We were having problems with the water. B & K came out to take a look and see what was going on. They just turned up the temperature. The tech totally inspected it to make sure everything was working like it was supposed to be. And I suspect that what happened was our dial might have gotten bumped a little bit through some storage moving stuff around. The tech was great, very helpful, and kinda showed me how it all worked. AHS is reliable and the contractors have all been really professional. I had American Home Shield in South Florida and it was not a good experience. Here in Illinois, AHS and the folks that they have sent out have been really good.

I had a claim with American Home Shield for my garbage disposal. It wasn't turning on. Mr. Rooter Plumbing came out and did a good job. I've had a lot of bad calls though with AHS. I have two houses and my house down in Kingsville, the air conditioner is still not fixed and I've been waiting for my tenants to have air conditioning down there. It's been about three weeks now. I got a bunch of out of pocket expenses, so I'm talking to the technician and trying to get them paid so they could do it but it just doesn't seem like I'm getting a schedule this week. Also, my gas line was a big problem last year and I was out of pocket over a lot of money. But as a homeowner with a couple houses, you think that you buy warranties for worry-free but it seems like they're big out of pocket expenses either way so I'm really at the point of probably buying new appliances for how much I'm spending on these repairs.

We had a malfunctioning smoke detector and the local fire department told us to first have the wiring checked before we replaced the smoke detector. So we called American Home Shield and they sent a tech out to check it. We were told that someone would call us that day to set up a time to come out. The contractors were awesome. We had already bought two smoke detectors because we figured they were gonna have to be replaced anyway. The technician checked the wiring, both upstairs and downstairs, and then he installed both the smoke detectors and made sure that they were communicating with each other and that they were working. Since then, it has not been going off at 3 o'clock in the morning, so it's been working well. We were very satisfied.

I'm very pleased with American Home Shield. When I made a claim, they sent an excellent contractor who replaced the water heater and the sump pump the very next day.

I submitted a claim online to AHS and the website was good. They did a good job with that. The claim was for the condenser outside on the heat pump which was not running. The window was from 4:00 to 6:00, and the contractor showed up around 6:00 and gave me a little bit of warning when they were on their way. Brent came from Sherwood and he looked around at a couple of things and researched the light that was flashing on the motherboard, and he told me to go inside and cycle the circuit breakers for the system outside, which I did. And then, the motherboard showed that it was working properly, and the fan came on.

I've been with American Home Shield for about four years, and I like being able to request the services online because it's much faster than going through the phone where you have to wait. When I file a claim, I get a phone call within the next 24 hours, and it's usually 48 hours that they get somebody out here. We have no issues with the contractors that showed up. They're great. The guy from United Appliance who came was definitely thorough. He came in, explained everything he was doing, and kinda showed me a few things about the washer I didn't know. He was definitely one of the best contractors that I've had come out. AHS does a pretty good job. That's the reason why we go with them. They're kind of the more well-known company, and we really haven't had any issues with them. Their price point is pretty good and overall, we're happy with them.

I had Choice Warranty and Stanley and they’re a bunch of baloney. I also had American Home Shield a while back and I went back to them. I didn’t have any problems. I filed a claim for my washing machine over the phone and they sent out Applifix Heating and Appliance. I’ll use that gentleman anytime and I’ll recommend him. He’s the best. He knew exactly what was going on, he checked the whole thing before he left, and he said he wasn't gonna leave until I was happy. If I ever have any appliance service, something wrong with my other appliances, I want him back because that gentleman knows his stuff.

I have three properties that they are covering. I spoke with them once when somebody slipped up to get a repair and I later found out that that was not how it works, and that I have to call them and they use their people instead of me using my people and being reimbursed for it. But I kind of understand them wanting to use contractors that they have screened and have agreements with.

I was having a garage sale and it was dark in my garage. Also, the door was making so much noise and it was waking up my neighbors. I needed that door fixed. American Home Shield got on it right away. The guy from JKH Door Service came out sooner than I thought and he was very efficient. He fixed two things that I had wrong with my garage door and helped me to determine what kind of lights I needed for my garage. Those were all very quickly done and he was very personable. Everything has been wonderful. I wouldn’t be without American Home Shield for anything.

My son-in-law told me that he used AHS and I decided to use them as well. So far, I've had some furnace problems and a hot water tank problem, which in the wintertime is pretty bad. When I called them, they've done well. Then they got somebody and got them right out here. My wife and I are both senior citizens and we can't go without heat too long. I was pleased with them. But when I had something wrong with my furnace, I thought the repair should've been covered but they said because it was an exhaust fan, it wasn't covered. It cost me $900 which was so unexpected, right at Christmas time.

The guy from AT Appliances has been here before. He worked on my dishwasher and put a lot of effort into it. He exactly rebuilt the whole dishwasher from scratch. This time, my claim on the dryer turned out well. It works now and I hope it lasts. He was gonna investigate the push-button to see if he could fix it but he never got back to me with that. I also asked American Home Shield to do my lights, but they don’t replace bulbs. I was charged $100 for that and I was hoping that money would be returned. But overall, my experience with American Home Shield was excellent. They are a little bit expensive but I appreciate it. It covers a lot of things. It's nice to be able to have insurance for my appliances and the things around my house.

With AHS, I don’t have to worry about something breaking. When the water heater was leaking, RDN Plumbing replaced it. But after they left, it was still leaking so they had to replace the thing that looked like a little propane tank. And now, it’s not leaking anymore. Moreover, the technicians were very nice. We moved here a year ago in February. The people I bought the house from paid for the first year and I renewed it on my own and increased the coverage. Then I got rid of another policy that I had bought.

The gentleman that showed up for my microwave came on time. He was very professional and he kept us well-informed. He seemed very knowledgeable. It went well. I submitted the claim online and the process was pretty efficient. AHS seems like a great company but I hope they cover more appliance.

Everything went well with my recent claim to AHS regarding our heating. The contractors were available to me within a business day and they came out and they serviced the furnace. They let me know what were the issues and they fixed them. And then when I had a problem after the initial visit from them, they came back out and they fixed that problem, which was really some cardboard being stuck in between the floor. It was shaking. So, they came out and took care of the issue after the fact when I called back. I’ve also been treated well by American Home Shield and they get to the bottom of the issues that I have and take care of them. There’s no reason to go somewhere else.

We wanted a home warranty and AHS was the one with the best reviews. It’s been less than a year that we've been with them. My spouse called in a claim to them when there was a weird noise coming from our refrigerator. AHS sent out MMAB Appliance and they were fine. Our refrigerator has been good since and there have been no problems.

On the home inspection that we had, they said that our unit wasn’t cooling. I did a claim to AHS via cellphone. They sent Crispy out and our face-to-face interaction was good.

My son-in-law and daughter had been using American Home Shield and they've been happy with them so I got it since October. The claims have been so-so. They have been very good about getting somebody out but they just weren't able to fix the problem. Every other time, the guy ordered the part immediately and I got an email immediately that the part was ordered. I never have gotten a text or email that this part has even been ordered. So, right off the bat, I'm kinda thinking this isn't going the way it usually does.

Something broke into pieces inside the garbage disposal. I filed a claim with AHS and they sent out somebody from Home Choice Services. They were there two days after I called and the tech fixed it in less than an hour.

My claims experience with American Home Shield was good overall. The plumber that came out was very nice. He knew what he was talking about, which is great. He was in and out of here in probably an hour.

I tried to open the garage door and it would raise 2 feet then just come right back down. I submitted a service request through the American Home Shield website then I received an email that said I would be contacted within 24 hours. The contractor called me later on that same day and their service was outstanding. The technician showed up and 30 minutes later, he was complete with the repair. He discovered what the issue was immediately and I was very pleased. Everything has been functioning great since, too. As for AHS, they have been professional and they've given me a quick response whenever I have a claim. For every ticket I submitted in the past, there's hardly any delay in getting the company to contact me and get the problem repaired as soon as possible.

I had American Home Shield a couple of years ago. Something happened, I quit, but I had them again since August this time. All Hours Emergency Plumbers came for the garbage disposal. It wasn’t humming and just stopped working. It wasn’t doing anything. I didn’t have a problem submitting the claim online. The contractors came out two days later. They called the next day, scheduled an appointment, and came right out. All Hours Emergency Plumbers were professional, and the garbage disposal has been good since they came.

I got a good recommendation from somebody to use American Home Shield. When the door handle came off of our refrigerator, I didn’t know how to put it back on. So, I went online and put in the claim. They assigned me a provider and they called, and then they came out the next day. The guy knew exactly what to do and he fixed the problem right away. Everything’s fine now.

One issue was the cartridge valves on the handles for the shower. The other one was the sump pump. It was not functioning at all. Central Ohio Home Maintenance came in, fixed the issues in 30 minutes, and left. They were friendly, professional, and point on.

Our microwave over the stove was not working properly. I filed online first with AHS and then made a phone call and they said someone would contact me within 24 hours, and someone did. The contractor was professional and did what he had to do. Everything went as well as could be expected and was done in a timely manner.

I’ve been protected with American Home Shield for a number of years since I bought my home. My experience has been great. They sent Budget for the furnace that wasn’t staying lit. It wasn’t continuing to blow the hot air. I went through the AHS site to file the claim and it did everything I needed. They assigned the contractor and the contractor contacted me. They were amazing because they did same-day service. They rerouted somebody the same day that I filed the claim. The tech simply cleaned the sensor. There's a sensor on the back of it, that if it’s dirty, it's saying that there's a problem. Everything has been operating brilliantly, unfortunately, AHS paid the $100 service call and all he did was come out and scratch the sensor clean.

AHS has been quick, prompt and transparent. With them, there are no gatches and no “Oh, that’s not in the contract.” Things are pretty black and white, and simple. When I have a claim, I submit it online and I’ve not had an issue so far. It’s been easy setting appointments and everything is done via text message and emails. Aside from that, all the contractors that have come out have been phenomenal. There had been issues on that side, but every contractor has fulfilled what they came out to do. I've had some people work on my fridge, on my dryer, and on my plumbing several times. And if the problem was not fixed the first time or if it was not fixed fully the first time, then it was a quick call back or a quick resubmission through American Home Shield. Then they came out and addressed what we didn’t see the first time. All the companies I’ve used have been very easy to communicate with, too

I had a leaky faucet handle, I had a trap under a sink that was leaking, and I had cracks in the toilet. I filed a claim and American Home Shield gave me a time as to when to expect the contractors. Adam's was good. He pretty much put in new things. He put in a new sink trap and they replaced the toilet. My claim was all handled wonderfully.

Our heat pump died and the outside fan wasn't turning at all whenever our system would come on, whether it be for cold or hot air. I went online and submitted a claim to American Home Shield and found their site easy to use. We were given a window between 11:00 and 2:00 to expect Myers Comfort Specialist of Montgomery to come out and service the claim. Their tech was early and he was efficient. My system started working right away. Now it's functioning like it's supposed to. I've been with AHS for four years now and keep them has been a good idea because of the weather at my location. Other people better sign up with them.

I submitted a request on a property that I own where I met the electrician from On Call Electric and the tenant of the property. There were three things that I reported. One, the utility light in the basement did not work. Second, there was sparking in the outlets inside the upstairs bathroom and in the hallway. Third, there was an outlet that was not functioning in the master bedroom.

The contractors that AHS sent did an excellent job. They came out for the compressor of the refrigerator which was making too much noise. And then after that, they said they had to order a part or I could get another choice, to cash out. But somehow, they ordered the part, brought the compressor and fixed everything and it looks good now. There's no more problem. Everything's working okay now. It was also a great service from the American Home Shield.

When I light the heater's pilot, the flame goes out when I switch the unit on. The contractor came out the next morning and replaced the coupler.

American Home Shield's contractors for plumbing and air conditioners are horrible for my area so I call them and tell them which companies I don't want. I've tried to find another warranty because everything is being denied and you gotta fight with them on everything. But recently they sent Texas Plumbing Pros and they replaced my water heater. They understood what I needed and didn't start trying to upcharge everything like all the other plumbers do in the area.

I had a power outage very recently. The breaker wouldn't stay on and it turned off because of overload but I couldn't get it to go back on again. I emailed AHS and they charged $75. H&C Electric came out to fix it and the tech had to take the breaker box and do something with it. They were incredible. The tech was professional and very courteous. He knew his job and he got it done in record time. It was a very good service and everything has been good since they came out. I would have him again.

The toilet was working but it was leaking from the base. I called and went through the automated system to order the service from American Home Shield. It always takes a little bit of time because you have to wait for the prompt but it works because I'm usually driving and I have the Bluetooth on when I do it. The contractors solved the issue and I was pleased.

We're very happy with Home Shield. They seem to have a better plan and more to offer compared to other companies. Also, they have what we were looking for. Any time we've used them, they just took care of everything. It was a no-brainer for us. Then the contractors who have been coming out are very quick to respond. We had a tech come out for our icemaker and he was so nice and very professional. He checked it out, went and got the part, came right back and fixed it. It was same day service and it was very good.

American Home Shield is not efficient. I have placed an order on their website and called about my A/C needing repair. It has been 5 months and still no progress. I get calls from the contracted company regularly. They stay in contact better than AHS.

I'm a Realtor and I've had American Home Shield for every house that I've had. We moved here from Austin, Texas and we had the warranty on our house there for five years. We had the air conditioner fixed probably 10 times. We bought another house in October of 2018 and we've had AHS on this since then. We've had a pipe leak and the washer-dryer fixed on this particular house. Our front-loading washer started walking on its own. I noticed that it was kinda shifting to one side so I called it in. I was told that one of the struts was out. The tech said that he would get the part in a couple of days and for me to not do laundry until then. I was like, "Are you serious?" He got me the part the next day instead and installed it. My washer has been working great.

I requested AHS for a service on my hot water heater and the tech from Plumb Genius was out the next day. He worked on it and everything's been fine since then. So far, I've been an AHS customer for a year now and my experience with them has been good as well.

All-American Plumbing people were first-rate. They not only were knowledgeable and efficient, they wore uniforms. They were very pleasant. It’s head and shoulders the best vendor we’ve had out here in some time. However, it’s extremely difficult to get through to Home Shield, which I'm sure is partially by design. We have a major problem that is associated with a water leak in our Sub-Zero refrigerator. Water leaks from apparently what is supposed to be a drain line at the back of the thing accumulates at the bottom of the fridge and freezes. And eventually, you can’t close the vegetable drawer and you have to turn it off and go in, use a hairdryer and melt the ice, and there it goes.

The Repair Shack has been here about eight times. We have two ovens and one oven broke about four times, and then the other oven, they can’t replace it. They couldn’t find the parts needed to fix it. So, we’re working with American Home Shield to try and get the replacement of the oven. They recommended one which is a convection. The Repair Shack fixed our refrigerator. A couple things went wrong with it, so they had to wait for parts. They fixed it kind of incrementally. The Repair Shack was very helpful and very quick. AHS has been great. We appreciate having it and all the repairs they’ve done. Everything’s good.

We had American Home Shield on a previous house a few years back and we have them now on our house. We just closed on it just two weeks ago. We had a leak on our water heater and we made a claim with AHS. It was really easy to do online. They were able to get a contractor out pretty quickly. It was J & K Plumbing and their guy was here in 50 minutes. He fixed the problem and it was quick and easy. Everything went really well.

We had an Amana dryer that wasn't working and we submitted a claim to AHS. They sent JR Appliance to do service. Both the first and second technician who came from there were very professional and courteous. The first guy said that he had to get a kit for it. JR came back and the second guy repaired my dryer. It worked for a day but then it stopped again. I called JR yesterday and left a message but I haven't heard anything from them yet. Still, AHS seems to be on top of things.

AHS was recommended by a friend and they have been easy, helpful, and as expected. The contractors they've sent have all been great.

Our garage door mechanism quit working. It wasn’t opening and the gears wouldn’t pull the door up. We originally called a local garage door person and we were just gonna have it fixed, but nobody would ever get back with us. So then, I said, “You know, we have this home warranty. I wonder if it’s under the home warranty.” We looked it up and it said it was. We called American Home Shield and within a day, people were corresponding with us. It was very good. They assigned American Door Masters for this claim and they were really good. We were very impressed with them. They responded and kept in touch with us. They were really on it.

The AC was not working and it happened the Friday, we put in the claim, and the contractor didn’t come out until the Monday. And then they came out the wrong time. When the tech came in, he said that he was trying to do the AC leak. He said that AHS only pays for a certain percentage for the refrigerant so we had to pay 400 for it. They told us if anything happened within 30 days, we’d have to call them back. We don’t have to go through the claim because they are responsible for it if anything happened within the 30 days. We had to call them back because the leak wasn’t the main problem. When he came, we couldn’t get to turn on the unit because the screen for the thermostat had blanked out. He replaced the thermostat.

The contractor changed the zone valve on the boiler and they did a great job. The owner came out and everything was fantastic. I love American Home Shield. You make a phone call, they send somebody out and it’s fixed.

My downstairs heater didn't turn on anymore but Fahrenheit HVAC put a new board in it. It fixed the problem. I'm still dealing with a claim though. It's kind of a pain in the neck. I have two hot water heaters, and in the claim, the second hot water heater never even got looked at. It's also leaking. And now, it's like pulling teeth to get somebody out to fix my hot water heater. AHS said they have reached out to the vendor as well but I'm getting really frustrated with it.

American Home Shield sent someone from Shapiro Appliance who fixed everything. I sent a message to the lady who helped me, Portia. She reached out and helped me get another company that could take care of the problem sooner, which I really appreciated. I told her everything was closed. I had a sheet that somehow got stuck under the agitator in the washing machine and it broke. The tech had to take it out and take it apart and put it back together again. I couldn't do that. He was great, very patient talking to me and very professional.

The hot water heater had some sediment in it. I called and Sigmond Plumbing came out two hours later. They drained the sediment and heater is now working fine. But I've had Home Shield for five years and thus far, nothing I’ve called them about has been covered. I’ve never really had to do anything but pay them $100 to make a recommendation of who to call. Whatever it was the contractors were fixing wasn’t covered by Home Shield and we’ve paid for the repair to the company. It’s not what I expect.

American Home Shield was the top of my Google search and I've had them for a couple of months now. I called in a claim and their process was easy and straightforward. I have a plumbing stoppage and I just called them yesterday on that. They had the plumber call me and the earliest they could come out is in a week. I'm kind of fighting with them right now about a more reasonable timeframe to get someone to clear a plumbing stoppage right now. This was a bit frustrating. They're supposed to call me back. I'm sort of in limbo right now. Other than the timeliness of vendors for service, my experience was okay.

It’s impossible to get somebody on the phone from American Home Shield. It takes a long time to wait for a rep and sometimes, you get disconnected and then you have to start all over again. It's a nightmare. It’s not the way you would wanna treat your customers. You have to do everything over the computer. If you don’t have access to the computer right away, you're screwed.

I've had American Home Shield ever since I moved to Arizona. I was with them on and off for 15 years. There were a couple of years that I didn't own a home. But every time I own one, I use them. I'd tell neighbors to get the home warranty. American Home Shield is perfect and I love them. I called them when my unit was running continuously with no heat. They were fabulous. It was freezing cold around here and they had somebody out right away to fix my unit for me. Their contractors were wonderful too. They were really nice. When they left the place, everything was exactly like they found it.

American Home Shield is good. They are very quick and it's easy for me to set up an appointment verbally or through the internet. I’m a interpreter so I help not only myself but many other Vietnamese people as well for communication. AHS always works well. They do appliances and they do water. I have a lot of Vietnamese people I recommended AHS to and they all signed up because I told them that they are the best. They know my name and my account. I know all the procedures and how that works. I’ve been with American Home Shield for a long time and everything is good.

My dryer didn’t start. It had power and the LED is on, but when I press the button to start, it didn’t. I did an online claim to American Home Shield, and they sent At Home Services within 24 hours. The technician was really good. He was open to help. It seems that he got experience. He fixed it really quickly, and also, he gave me advice as well on how to avoid the same thing from happening. So, that was good. With AHS, I like being able to open this ticket and have service done in my house in a quick timeframe without thinking on higher cost.

We had a bathroom sink that wouldn't drain. We submitted a claim for it on Friday morning to AHS and their contractor, Patriot, was gonna try to come out that afternoon. However, it didn't work in our schedule to get somebody there. On Saturday morning, I found out my water heater was leaking and so I called to see if I needed to put in another service request. Patriot knocked out both issues on Monday morning. It was a weekend of having a leaking water heater, but in the end, it was okay. We've had a few issues with our house and AHS has been great to work with. We've gotten our money's worth out of the warranty. Usually, we get a contractor within a day or two and they get the situation knocked out. This warranty has been a lifesaver.

I had a plumbing issue where AHS sent Johnson Plumbing out for. They did really well and I liked them more than anybody I’ve ever used. They were prompt, very knowledgeable in what they were doing, and they brought equipment with them for whatever reason they needed. So, I’m very pleased with them. Other than that, I have AHS for eight months now and their claims process is good and easy.

Our dishwasher lost an essential part and National Platinum Service came out two days after I submitted the claim. The tech had to get a part and come back and he was perfect both times. Things are going flawless as of today. Home Shield is the best.

American Home Shield sent Allstate Plumbing Colorado to fix the water heater in the basement. The water heater was flooding. They checked. There was one pipe that was busted. The guy was very good and professional. He came in and he knew exactly what the problem was. He got measurement, got the parts, and got it fixed. Initially, I went to American Home Shield's website and then tried to put up my claim. It appeared to me that the nature of the repair was not mentioned in their website. So, I chose the closest appliances that I had, and it turned out that it was something different. They chose something like a heating and cooling company. And then I tried to call this heating and cooling company for the whole of Sunday. I left several messages too, and the company never came in.

Home Shield provides service and good people. I usually call when I have a claim and they're quick. The process is pretty good. They send a vendor out within a day or two and I've been satisfied with their work. I've been with Home Shield for about three years and it's been an overall good experience.

I’ve been under American Home Shield’s program for a few years now. I have 12 items that are set up under the program. It’s nice that you can call and they can come out right away to resolve the problem. The filter was leaking every time the ice maker came on and the technician that AHS sent was stating that the ice maker needs to be changed out every six months. He was very good, sufficient and quick-moving. He took care of the problem and told me about it. He showed me how to take it out and how to insert the filter for when the six months are up.

American Home Shield has been wonderful to us the entire 14 years we’ve had them. We’ve never had any problems with them. Recently, we submitted a claim for our garbage disposal. It was a wonderful experience with the contractor. The garbage disposal has been fine since then.

AHS does what they say they’d do. Usually, if I file claims online, I get immediate results. AHS even replaced our whole furnace without any problems. And each time I’ve asked for a technician, that technician has come out. When they sent Pyk Appliance to work on my refrigerator, Pyk reached out to me on the same day.

When I push the button, the garage door only goes up about 4 inches and then stops. Either it goes back down or just stays where it was. It wouldn't open or close any more than that. I got stuck in my garage and I had to manually open it in the morning. Submitting the claim to American Home Shield was straightforward. I like having the option to choose my contractor. All these happened on a Thursday and I put in the request on a Friday. I didn't know how fast somebody would be able to come out and see me so it was nice to try and find a contractor that would have a time that would fit my schedule because some of the ones that were provided weren't open on Saturday. But it was easy getting the guy out there.

On this house, we've had American Home Shield for 12 years. I’m always ready to quit but then I rethink it and we stay on. I like the warranty for ordinary things like the refrigerator and the stove. But if the claim is for a high-ticket item, the company tends to say they can repair it and then we end up taking cash in lieu of it and buy a whole new system. The guy from AT Appliances was excellent though. The temperature was out of whack in the refrigerator. We opened it up and it was too warm. So then I called American Home Shield and they sent him out. He temporarily fixed it, ordered the part and then came back and installed it. It was very good. Getting the part took a day. It was overnight.

The garbage disposal stopped working and Lake Plumbing came out. The tech was great. He came out for a few minutes and he didn't have a garbage disposal to give me that day. He had to order one and as soon as that came in stock, he came out and, in less than 10 minutes, he was done.

American Home Shield has been great and I've been with them for nine years now. When I call them to submit a claim, the reps are always very courteous and helpful. The contractors are very good too. Everybody who had come in had been very nice and trustworthy. I used to get someone right away, and everything had been taken care of in a matter of time. So, I'm pleased with that.

I had an issue with the ice bin. Te icemaker wasn't making ice because the bin was filled. I didn’t know how to get the ice bin out and to reset the filter. The tech from Service Connection gave me a tutorial on how to do that. When you make the call, it’s $100 and it cost me $100 for nothing major. But the young man was very knowledgeable and he took care of everything right on the spot. The service was wonderful.

I had no heat and I originally submitted the claim online and that it was either the heat pump or the furnace. I also called in the morning to clarify that I didn’t have three days to wait for it to be shipped around to contractors at the beach and they would choose not to come. I specifically requested the Clean Air folks that had been here before ‘cause they operate on the east side of town. The same gentleman who fixed the heat pump came out and determined that it was the blower on my furnace and replaced it. It’s now running 100% the time and I’ve got heat. Even though I had to make another call for clarification, everybody was on top of it and I got the assistance that I needed. The appropriate vendor was contacted, it was scheduled, and the technician arrived in a timely manner and fixed the problem. It went smoothly overall.

The pump seal was leaking. There was water underneath the pump. The other thing that was happening was that the filter was draining. It was suctioning back into the pool. So I replaced the gasket myself on the pump basket. But it was still losing suction. I noticed that there was some water everyday out there. So I figured it was a little bit more than I could handle. I sent in a claim and I got J & J Pool, but I couldn’t replicate the problem at that time and I didn’t know what was going on why the filter was suctioning back to the pool. So I cancelled that service and I got refunded the $100. I called Hayward Pump and tried to ask them about the filter and they said I had a leak. So when I went back out there, I saw where the leak was. I went back online again and I was assigned Alchemist Pool.

The compressor of the refrigerator broke so my husband called AHS to submit a claim. The contractor that came out was awesome. Their service was excellent. Unfortunately, it takes forever to get the parts from LG. So, we were without a refrigerator for two weeks. But once the part came in, American Home Shield called right away that they had the part and then they scheduled the repairman, which was the same guy, to come back the next day and he fixed it. It was a great experience. Other than when a bad company came out to fix our furnace, we’ve been happy so far with AHS.

The tech who came for my refrigerator was absolutely on time. He came up and I showed him what was wrong. Then he did his own investigation. The sensors that when you keep the refrigerator door open too long had broken off and the gaskets were worn. He reordered new ones and told me that when he got them, he would be back. A few days later, he called, said he had them, asked for an appointment, came over, and put them on. He also replaced the gaskets.

Sneed Electrical worked on my dryer in the past week. When I filed a claim for it, I was told to go to the website and select the date. The next available date was about five days later. The tech who came was professional, answered questions and did as expected. We had to have a part ordered, so they did. I called them and they said it would be a couple more days before they could come back and put the part back in, which wasn’t too long. If something else came up, it would be fine for them to come back and work on it. I also filed a claim for leaking sinks. Submitting it online was fairly easy and pretty straightforward.

We've had American Shield for five years and we’re happy. Even though we’ve had some problems, they’re right on it in getting me hooked up with whoever I needed to be hooked up with. The contractors are professional, especially the last guy. He let us know he was coming, and he came. He checked out our dryer and knew what the problem was. He had the part on hand and fixed it within 20 minutes too.

AHS put my coverage in fine print and I could hardly read it. A lot of the stuff I thought was covered, wasn't covered. I had a garage door spring break but then my AHS warranty doesn't cover it. It just covers the motor. Another day, I had a garbage disposal go bade and they said they didn't cover that either. Still, their contractors have been really nice. I've been with AHS over a year now and putting in claims to them has been pretty simple.

The furnace was not turning up even though the thermostat would show 70. I called the 24-hour number Saturday morning to see if AHS could get somebody in. They gave me a notice that they were gonna charge me $100 for each call. They charged my bank account then I automatically got a text message that Sierra Mechanical would be coming in. The tech came in later that afternoon and got it done. He knew what the problem was and he also knew what he was doing. The sensor that communicates with the thermostat was dirty and all he did was clean it. It took him about 10 minutes then everything started working. I thought he could even replace a sensor, but he said AHS doesn't allow that unless the sensor is really broken or cracked, and that wasn’t the case.

The tech who came was very professional and helpful. There was a leak under the kitchen sink, right where the joints meet. Also where the dishwasher drained into the drainage system, there was a bad connection right there.

My fiancé and I both quickly came to the point where we DESPISED calling American Home Shield after less than 3 months of having them. American Home Shield hired a contractor to replace our hot water heater. Contractor chosen for us by AHS. This contractor spoke very poorly of American Home Shield and first asked to reschedule our appointment and then showed up 3 hours late. After he already rescheduled one other time before. Did a poor job of connecting piping (pic attached).

The water heater wasn’t working and I submitted a claim over the phone. Budget AC Heating did a good job on it. Their technician is good. They came back and finished and now we got hot water again. I've had American Home Shield for three years and this is only the second time I've called them. Both times, my problems were taken care of.

I submitted a plumbing claim online and, unfortunately, it took me calling American Home Shield a couple of times to figure out where the claim was. Their parts department wasn’t responding to them, so we were without a water heater for about two extra days. I waited a day, started to call them, and then the next day, they had something for us. The guy was straightforward and he did not waste any time. He said what they were looking at, what it was going to require, and that I needed new pipes. The plumbers they sent on both occasions were great. We also did a rekey and that was great too. The guy came in, was here for two hours, and gave some good recommendations.

The claims submission process with American Home Shield is not hard. But it all depends on who they send out. Some people are good and some people are bad. It also depends on what the issue is, if it's plumbing or electrical. The people who came out for my water heater, from the Best Care Home Services, were fine. Our water heater leaked and they came out and looked at it. The guy had to submit something to American Home Shield and they said he could replace the part. It had to be ordered but neither of them ordered it. When I finally called, I asked what was going on and Best Care said there was a mix-up. They thought AHS was ordering and AHS thought they were ordering it. So we had no hot water for three weeks, basically from the time the call was put in. Then you get your, "Oh, we're sorry. We're sorry. We're sorry." It doesn't help.

Appliance Company came out to install an over-the-range microwave. People came out and the guy said the old one couldn’t be fixed. I did my claim with American Home Shield over the phone. And the first time, they referred me to an appliance company, but they couldn’t get here for a week. So, we killed that one and AHS gave me another one that came the next day. AHS sent the new microwave to my home and once it was here, I met a plumber to get it installed. He knew what he was doing. He was good. I renewed my AHS policy several years ago. I like them.

The guy who came out was really young but I could see that he was experienced. The first time he came, he really couldn't do too much 'cause the problem I had wasn't showing up. I had to call him back again because we didn't get anything accomplished. They didn't charge me for that particular call but he came back for the same thing. I would have liked for someone else in the business to come out and confirm that. But that young man was very helpful. That's the first time I've ever had a claim with Home Shield in years and the cost is too high. For $80 a month and then you gotta pay $75 for them to come out, that's pretty steep.

Requesting service has been really easy with American Home Shield. I normally do that online and everything gets done in a timely manner. Also, I’ve called a few times just to get clarity on what is and what isn’t covered and it has been easier and faster doing things online. The contractors they send have been professional and they tell me what's going on. They also let me watch over what they're doing.

I've been with AHS for a long time and things has been working well. I put in a claim with AHS on a Friday for a garbage disposal and the contractors were there Monday. They put in a new one.

I love AHS's app. It is well automated and I don't have to speak to anybody. You go online, talk it through and afterwards, people call you to schedule the appointment. And you get text messages. When I had a bad oven, AHS sent Rob's Appliance. They were brilliant, very helpful and got everything done. Moreover, the guy was fantastic. They took one day to figure out what the problem was. Then they then had to order the part because it was a special order part. All in, it took a total of three days to get the repair done.

I'm very happy for all the things that American Home Shield does for me. We've had them for three years and whatever they're doing now is good. They always call me and have a response right away. It's very easy to submit a claim. It's nice and very friendly. We don’t have trouble and it's always a good experience. When my washing machine was having issues, RC Appliance came out and the experience was good.

I had two back-to-back claims with American Home Shield. The one for the AC went well. It was the motor in the AC and Three Brothers A/C & Heating did a good job. Then for the water heater claim, the company that AHS sent out had to get a regulator thing and the place that they normally buy it from didn’t have one. The company was helpful, but their owner wanted more money and he said that he would do it for $140. They had other vendors where they could buy it from, but it was a little more expensive. In order for them to do it that weekend, they had to get the part from the more expensive place or I had to wait four days without hot water. If it was available in places, they should buy it. So instead of $100, I paid $240 which was the cost for them to get the part. AHS needs to have more options, especially for something like that when it’s cold outside and you have people coming in town to the weekend.

I had a leaking bathroom pipe and my shut-off valves to the water weren’t working. Also, I had to change the showerheads. It's always good whenever I called Home Shield. They have good customer service reps and you just tell them what you need and they just send somebody out. Also, they always send me an email and tell me how far the contractor is out, how close he is to my house, if he's gonna be there in five minutes or whatever, and so does Rick, the plumber from Tavor, who always called me, too. I had them before and I wish every time I called in about plumbing, I get the same person.

The contractor was very prompt and courteous. They had to order a part for the heater and they thought it was gonna take a week, but it just took two days to come in. After they replaced it, the heater went out again that evening. So my wife called the company and the guy said it was just a fluke. It was the igniter that went out, and he replaced it. He came out in five minutes after my wife called and replaced the igniter. So it was really good service. American Home Shield was easy to talk to. I was satisfied. It was a good experience.

The people who came out to fix our dryer were very good. I was very pleased. The first time the guy came out, he had the dryer running and doing well. But when we tested it, we only tested it in the normal cycle since we figured the sensors were burned out. He checked the sensors and replaced them, and the dryer worked fine. But then it just stopped working. So I sent another report. We thought the repairman probably should've replaced another part. He came back out and the element was gone. He replaced the other element and again, it worked for about a day and a half. We ran several loads but then my wife needed to do a light load and as soon as she switched it over, the system burned out.

We had the refrigerator and the stovetop fixed. The contractors came on time and did a good job of repairing both within the hour. The workman's name is Roger and his assistant is Collin. The refrigerator would stop working and Roger found out that there was some kind of shortage on the outlet behind the refrigerator. I also kept burning my food. So he first thought it was a fuse on the stovetop and then he realized that what was actually wrong was the knobs were not placed properly. Roger was very professional and he did a good job. They were good. I need to call them back to ask them about my ice maker because it is making so much noise.

I submitted a claim online to have someone work on my hot water tank. I thought it was gonna be some warranty BS but it was pretty good. I was surprised.

The dishwasher had a bad motor and I called American Home Shield. They gave me Central Appliance and the technician came when he said he was gonna come. He inspected my dishwasher, told me what was wrong with it and said that it was gonna be a few weeks. Then, he came back and fixed it. He was a complete gentleman and he did a great job. Everything worked fine. If something breaks, I’d like to keep in touch with him. I’ve been with AHS since December and I had an issue with my plumber the first time. The plumber they sent sucked but AHS did the right thing and it all worked out. I have no complaints. I hope nothing breaks and I don't have to use them but if it does, I know they are gonna be right there. So, I’m happy with what I have.

The microwave wasn’t working. The light was going on and off. We called American Home Shield and they helped us schedule something. They went ahead and looked for someone. Then they found someone but was far away, so they found somebody close by. This person stayed with us on the phone for about 10 minutes and they did a good job. When they went in, they fixed the light and told us how to use the microwave appropriately. The microwave is in mint condition right now.

I had no heat and my unit would try to start up but it could not ignite. So, you could hear it trying to start up and it would blow for a little bit, but it would never catch on and blow warm air. I called AHS, got a case number, then the technician came out. But the problem was, the heating system would come on during the day and would not come on at night. That was the hard part because people don't work at night. You have to be able to replicate the problem and if someone were to come out during the day, the heat would be working.

When the first technician came out, there was a problem and I asked for a second opinion. AHS didn’t even hesitate to have someone else come out and give me a second opinion on what was going on. The second appliance people determined that my dishwasher could not be fixed after they tried a couple of things on it. AHS did not hesitate to get me a replacement and took care of the problem. They did a wonderful job.

I had a heating issue where the motor wasn't working properly and the Right Tech people that American Home Shield sent out were good and professional. They did exactly what we wanted and everything was taken care of. Then, once they left, something wasn’t working properly, so my wife called them back and they came right back within the same hour or so. I sell homes in real estate, so I always tell people to get home warranty. I then thought that we might as well get one in case something comes up -- we got it this year. It is a good warranty to have and we are probably going to stick with it.

The dishwasher was leaking and the service man that came out was absolutely marvelous. In fact, he showed up at the end of the day when he should’ve been on his way home to enjoy his evening with his family. We actually had the appointment for the next day but he came by to do our job because he had the parts on his truck and he didn’t want to wait ’til the next. He had been here before when he took that part, then figured it out what parts he needed, and he ordered the parts. We didn’t have to do a thing. They were delivered to our house and then he came and installed it. He was a very, very likable guy, and we enjoyed having him around.

I bought two new contracts and Home Shield was supposed to take the money out on the 23rd. But I called before then and I said I didn't want them to start the warranty until April 3rd. The guy told me he had done everything and that no money would be taken out until then. But on the 25th, they took out the money from my account, $90 for the two warranties. Other than that, I called in a claim for the furnace and FJ Murphy & Sons came out. They were very nice. They put in a new furnace and everything was alright.

My last claim with AHS went fine. Their reps answered the phone and my claim was processed quickly. The tech who came was knowledgeable and resolved the problem effectively.

Submitting my claim to AHS was very easy. I just completed the online log-in and stated the problem. Then they were able to send the company out and the follow up was the same process. Whirlpool Georgia was very good, professional, very nice and courteous. They were out of the Covington area and came in at the very top of the window time. The dryer was not heating properly and it was also not coming on at all, but they fixed both. They were also very great at giving extra knowledge about the product, services, and extra tips on how to maintain it.

Bobby's Pool and Spa came out and replaced my pump on my pool. I submitted that claim on a Tuesday and he came out on Friday, because of the weather. His work was excellent. He was very knowledgeable and he explained a lot of things to me. And he told me what I need to do to keep my pool running the way it’s supposed to be.

The tech who came for our dryer was very efficient, professional, clean, and tackled the job perfectly. Moreover, he brought parts with him and fixed the dryer his first time out. Once, we had an issue with my daughter and had a horrible provider. It was a nightmare with Comfort Heating. We had to have another outfit come in and repair the damage that Comfort Heating did. They claimed that it was nothing related, but it was. They just wouldn’t stand behind their work. The contractor who came out to correct it was phenomenal.

I had an old furnace about 30 years old in here and the pilot light wouldn’t stay lit. I submitted the claim to American Home Shield and they sent someone out to inspect it. The man checked my furnace out and he went back and told me that it has got serious problems with it, and it’s too old to try to get parts for it. So, they recommended changing the furnace. It was upgraded to the later model furnace. Budget did a good job and they were excellent. The furnace works fine and I’m nice and warm. It made me more comfortable. I didn’t have heat in the wintertime here, so I needed a furnace. I’m satisfied with AHS so far and I’ve had no problems.

A rep called me and she told me about how fast they get service techs out and the number of techs that they have under contract with them. So I decided to give them a try. I had a claim for my water heater and it went great. Georgia Peters came out the same day that I made the request. They diagnosed the problem and then contacted American Home Shield again. They authorized replacing the water heater because of the damage and the age of the water heater that was in. They told me they would be here the next day at 8:00. They actually came early and they were extremely professional. They did a great job.

We've been off and on with Home Shield for a very long time. This particular policy was given to us by the previous owner for a year. They added it to the sale of the home as an extra benefit. Our icemaker was freezing up on us. I called Home Shield and they sent out their best person. I got to speak to a live agent. I’d rather deal with a person versus hitting one, hitting two, hitting three. So, it worked out beautifully. Then the normal turnaround time is five to seven days max. The contractors were very respectful and they honored my request. It was a very pleasant experience. Everything is back to normal. I would highly recommend Home Shield.

Filing claims with AHS is definitely an easy process and I usually get a contractor in 24 hours or less. So far, I've been happy with the contractors I've gotten. AHS handled some air conditioner repair work and a little bit of electrical that had to be done. They also handled a rusted out 4-inch metal pipe that was leaking some water when the toilet flushed. I'm really happy with my AHS experience.

Our air conditioner went out. A little lizard got up in the system and fried some wires. The lizard probably got electrocuted. I submitted a claim online to AHS and the technician came out that very day. However, he said that, because of the cost that he would need to get approval to proceed. So, he came back another day to complete the job. But thank goodness, we had a cool wave, so we didn't need air conditioning. The technician was excellent. We’re very happy to have AHS. I like the peace of mind it brings.

The garage door wasn't opening on my rental property. I filed a service request with AHS and they sent out Professional Door Fixers to repair it. I normally call the warranty company when I need a service and so far, the reps I talked to as well as the contractors they sent out were professional.

The customer service reps of AHS are very good and very helpful. I've had no major issues with AHS, just a couple little hiccups in the road, but they’re pretty good. Recently, Rocket Repair came to fix my oven. The technician came out within 24 hours after I submitted the claim and he was very nice and very knowledgeable.

We've used the warranty at least once a year. At one point, I was debating on whether to continue the contract and now, I'm glad I did. As a matter of fact, I even upgraded to more coverage. It's the one that covers just about everything. I've used the warranty several times this year and I've been pleased with it. It has definitely paid for itself this year. We had to have the icemaker in the refrigerator worked on. We also had the hot water heater elements replaced and the gentleman who came out was great. He took care of the problem and was very professional. I file claims over the phone because I usually have questions, and it wasn't long at all before he came out. He was pretty prompt. It's usually within a few days or maybe, at the longest, a week.

I’m very satisfied with American Home Shield. Moonstar came out for a GE refrigerator and a GE dishwasher. The latter wasn’t working, and the former had an issue with the water dispenser. Submitting the claim over the phone went pretty good. The tech was professional and did the job properly. The dishwasher was not done the first day, though. It was behind some tool kit, so the tech had to remove it. I think there’s some issue and I don’t know why. He probably did not have the right tools the first day.

The warranty is great. It covers a lot of things. But the deductible was high. It’s $100 every time you make a service call. But that’s the only thing that’s a problem for me. The monthly premium is reasonable and when I have claims, I like to submit them online. It’s easier. It’s something I automatically do. For my furnace issue, the guy from J & S came out the same day. He was very pleasant and professional. He had to come out twice though. The first time, he thought it was one part and he replaced it. But then the furnace started doing the same thing it was doing that made me call in the first place. So I called him and the same day, he came back out. He said it was another part and since then, the furnace has been working fine.

I believe this is our second year with American Home Shield. I renewed with them once. Aside from overall ratings, choosing them had a lot to do with waiting at 30 to 90 days when I signed up. Also, our old home warranty went out of business and they never told anyone. If something goes wrong, I wanna make sure I have coverage, so I was in a scurry to find one. I found AHS and I seem to be very happy with it, so far. When we have an issue, it’s easy because I can get online and request the service. AHS usually gets back with me bright and early the next day. I have a lot of people say that they like AHS and I’ve referred a lot of people to them, too.

The dryer was having a loud noise and I didn't wanna keep messing it up so I stopped using it. I called Home Shield and made a claim. My wife was home when the tech came and she said he was in and out in under an hour, explained everything very clearly and was very professional. He did a great job. I liked Home Shield's process. It was very quick and streamlined. The contractor was the quickest out of any company I've ever used. They were fast to call and get text updates. It worked seamlessly so I was very impressed.

Everything went absolutely terrific with my appliance claim. We had a surge of electricity and it went from Fahrenheit to Celsius. Fleming Appliance Repair found our problem and everything was fine.

My tub was leaking. I called AHS to submit a claim, paid my fee, they then notified me that I’d be contacted by an approved vendor, the approved vendor then called me the day later and scheduled the appointment, and they came out. The technician that came out was responsive, timely and super nice. My experience was fine. I thought it was odd that I had to pay before I was even told who my contractor was, so I could research them and make sure they were reputable. But it all worked out in the end.

I was having a problem with the filter going down all the way on the dryer. Sears sent a tech who was very professional, very kind, and attentive. He repaired my appliance the same day. I got the appointment with American Home Shield. It was in 48 hours, and the tech came on time. I was very satisfied with the whole process.

I've been with American Home Shield for about five years now and everything has always been fine with them. They have always taken good care of me.

There was a leak in the tank and 3D Hoover Services took care of it. They were very cordial, very nice, and quick. I was very confident letting them in my home. AHS is doing great.

I called AHS and was gonna do a claim but told the girl to hold off because we were gonna try a couple more things and that I would call back. But she went ahead and submitted it. Thankfully, I got it the next morning after we had tried what we did and I went ahead and did the claim online. So they had to cancel. AHS sent someone out the same day and he was wonderful and very knowledgeable. He had taken care of everything. I was really impressed with the timeliness and he was friendly. Everything was good, except for one thing. He inadvertently did not knock the plug out for the drain for the dishwasher so I thought my dishwasher was messing up.

DNB Plumbing fixed the problem that I had. They were on time and professional. I've been with American Home Shield for a couple of years, and I like their good support. I don’t like that something is not covered in the policy though. It’s the fine print. Last month, I requested for electric support because it said the ceiling fans were covered, but when I called them, they said it’s not the paddle fan. It’s the ceiling fan for the heater. That was a waste of my time. So, they need to be clear on their wordage of what they cover and not cover. But their service is good when I speak to them.

All my experiences with Home Shield and their maintenance people have been positive. GE Appliances came out for the refrigerator which was not cooling on either side. The tech kept me informed and took care of it the same day. Home Shield has been reliable.

The contractor took care of the claim promptly. The experience couldn't have been better. They told me exactly how long it would take to get the part. They were here on that day, and the part fixed the appliance. So, we were very happy with it.

I never noticed, but the circulation fan on my refrigerator is continuously running. I made a claim online and the tech was in and out. He was personable and professional too. Apparently, the fan is supposed to do that. All in all, Home Shield's price is fair, and the coverage is what I needed. With some of the other plans, we didn't have that amount of flexibility as far as what I wanted or did not want covered.

Having an AHS coverage makes it easy to access and file a claim. In my latest claim, I submitted it over the phone and the representative I spoke with was great. The dryer wasn't heating and then the washer wasn't cycling, and the ZTG Appliance technician came out. He had to leave and get a part but he came right back and fixed on that same day.

We had an issue with the heat which is restarting once the temperature setting was reached. The technician came the next day and solved the problem. Filing a claim with AHS is usually good. However, this is the second claim of a heating issue but a different appliance. Our first claim hasn't been resolved and it's been going on since October. The techs did come out and inspected it but did nothing else after that. I was assuming they were waiting on parts to come in and give us a date for service but that never happened.

Our upstairs unit was not cooling or heating. We will set the temperature on the thermometer and it wouldn't catch up. I went on the AHS website to file a claim. Their website is pretty solid. The website did tell me that it was assigned to a technician and to expect a call in x amount of days. It was pretty accurate. The guy from All Week was very knowledgeable. The communication could be better because I asked him a few times if he had an idea when the part was gonna be in. I was assuming because he was doing his work and out and about, so he didn't reply to messages as promptly as I would've liked. But overall, it was a great experience. He was professional. We had to replace the coil and we haven't had any issues since he's been out. The unit has been cooling. The experience was very clear. It was an easy and straightforward process.

We were watching TV on a Thursday night and the heater was going. All of a sudden, we heard clicking noises like something was stuck or had fallen off and was going around with the fan. The heater would do that every time it would come on and off. We called AHS because that sounded terrible. We had the tech from AHS's contractor, Applied Air, come out twice for that. They couldn't get out that night the issue started and I was afraid we were gonna have no heat. Their tech came the next day and they were on the spot. The first time he came out, he couldn't find anything wrong with it even though it was making a clicking noise the night before. What had fallen apart may have settled because it wouldn't make a noise while the fan was running anymore. He took the whole thing apart and could find nothing loose or anything that was falling into the fan when it was running.

The furnace was not responding to the thermostat and I submitted a claim for it online. The AHS website has always been very accessible. I’ve used that whenever we’ve needed any kind of assistance. All you have to do is put in AHS and it comes up, and our information is there, and it just asks you what you need. We’ve had it for years and I haven't had any difficulties with it. They tell you who is going to contact you and they do. They also let you know who to expect. They text a picture of the service person. I was contacted within hours. It always works that way.

My plumbing claim went extraordinarily well. I couldn’t be more pleased with it. It took me calling and scheduling and I kinda had to keep on them a little bit. Then, they finally got a tech out to the house. The tech from Parrish Plumbing looked at it and diagnosed the problem. He came out at noon and when I got home at 5:00, everything was already done. They pumped out my septic system and I couldn’t be happier with them with how quickly it got handled.

When I called AHS, Sunbelt Electric came out, fixed my issue and charged my credit card. This was the second time I’ve had them come out for something and so far, they've been really great. They are pleasant, accommodating, and seemed to fix things easily. I couldn’t ask for anything else.

One time, when my furnace went out, AHS saved me a heck of a lot of money. I got a brand-new furnace that’s about $3,500 and back then, my warranty fee was only 45. Recently, I had a claim for my dryer where they sent out a tech from Allstar Appliance. But I kinda wasted money because the line that runs toward the air duct going out that caused the problem was in the house. I thought I snaked it good because I pulled the thing all the way through, but there still was a blockage and that was causing the dryer not to heat properly. So, he told me that I gotta still snake it down, which I did, and that was it.

In the 15 to 20 years I've been with American Home Shield, they've been very dependable and we've used their warranty on just about everything we have in our home. About a month ago, we had a claim for our dryer as there was an issue with some sort of switch. AHS' contractor, Appliance Repair Time came for service and what was needed was on the tech's truck. The repair went well and now we're all back to normal.

Water wasn't filling up in the washing machine. I called it in, and AHS referred me a technician. When he came out, he took care of it for me. He gave me some advice on what I had to do. I had a thing in on where you put your holes in the tub. I got a digital washer and I had it lying on the floor. He said I needed to pick it up and put it over in the tub for it to fill up and that's what I did.

The people we bought the house from put AHS on when we bought the house. So we stayed with it and we've been very satisfied with it. The contractors have been really good. We did find one contractor that I thought the world of, but he got here when we needed somebody that we thought the world of it. We found out it was not so good, but other than that, no harm was done. Submitting the claim over the phone is kinda tedious, but when I do online, it's gonna be just as bad. I'm so computer illiterate. But everything that we've had to have done has been done in a timely fashion. The only thing is that sometimes getting parts from there to here takes a long time. But it's like water that will not boil when on there if you're watching it.

I've been with Home Shield for 10 years. I'm satisfied with the call and the service. They cover everything in my house. The only thing that it doesn't cover is the spring in the garage door, but besides that, it covers everything. My recent claim went perfectly. The tech from Access Appliance Repair did his analysis and review and fixed the issue very quickly. It was very fast - within 30 or 40 minutes - but he looked like he really knew. I'm very satisfied with that timeframe.

American Home Shield is wonderful and that is why I signed up some more with them. When I was having a heating issue, their vendor Ashley Air came out the same day. They were awesome and as a matter of fact, I signed up with them to do my regular maintenance. That’s how happy I am with them. My heating has been excellent since their repair.

Instead of going online which is the quickest way to do things, I prefer calling AHS and it's hell to get through to them. It can take maybe 15 minutes or so before somebody comes on the line. Then, in one or 2 days generally, they get somebody out to my home. Out of all the times, there's only been one that I was displeased with since they didn't fix a washer properly. A-US Air Conditioning of Texas was sent out for the heater that sounded like it would kick on or starting to kick on but then it would just fizzle out or drop and die out. Overall, I'm pleased with the contractors or techs.

I like that AHS saves me money when I have a repair. I’ve had two different experiences with Myers Comfort. The first contractor was an older gentleman and the second person was a young guy, but they were from the same company. When the first person came out to deal with the disposal, it was an excellent experience. He replaced everything. They were very friendly and absolutely wonderful. And they fixed all kinds of stuff.

The heat pump needed a repair. I went online to submit a claim with AHS and someone from Changing Winds Heating came out after a couple of days. The tech repaired it right there on the spot, so everything is going good.

My plumbing issue recently was when I would flush the toilet, the water wouldn’t stop running. I called American Home Shield and requested service at my home. The rep I spoke with was very helpful. The rep gave me the name of the company and the phone number. They would get in touch with the company, and the company will call me and schedule the date. The contractor that came out did what he was supposed to do. I was very pleased with his timing. And before he fixed it, he explained to me the problem and what it needed. He replaced it and everything’s operating fine. I was very satisfied. I’ve been with AHS for a few years and I've been very pleased.