American Home Shield Reviews

I’ve been with American Home Shield for many, many years now. I love them and I give their names and numbers out.

I went online to file a claim when our HVAC went out. The AHS website was very helpful and easy. When the techs came to service the unit, they were not late and they were very professional. There were parts that were not covered under the warranty that we paid out of pocket for. We're going on our second year of having Home Shield and we've been really happy with it so far. We also have a refrigerator that we need to have serviced so I'm planning on submitting another claim very soon.

I called AHS many times for my heating problem. Sometimes the furnace has heating and sometimes it doesn’t. True Master came and was okay. The guy was super nice, however, there was another company that came. The guy told me that if it was cleaned, it would be fixed and asked $200 for that. He said that the insurance wouldn't cover it because the problem was that it was dirty. But after he cleaned it up, the problem was still there. It seems that he lied. Now, because I’m so busy, I have no time to call AHS back so the furnace still doesn’t work.

We've been with American Home Shield since 2010 and for claims, all I do is make the phone call and tell them what the issue is then the agency would notify me and schedule a date and time. It's very straightforward and professional. I've used them twice and everything went well this time. It was a doorbell issue. The doorbell wasn't working. Wester Electrical was sent out and they were able to help quite well. The guy had to come back the second time because he had to order the parts but he was very nice and cordial. He took care of the issue with no problem.

I wasn’t happy with my previous home insurance and I just purchased a new house and got AHS. I like American Home Shield's customer service. I like the fact that I can actually talk to somebody. I sent in a service request online and they sent someone within a couple of hours. The contractors were very much about business. They went through everything and were very thorough about getting the job done.

Lately, it usually takes a while to get somebody to the house when something happens, but it wasn’t that way when I started using them. I have been a customer for about four years and it was usually two or three days. Now, it’s usually about a week and a half, at least. It took four weeks for someone to come out for my disposal. It was two weeks booked, but they had to cancel the first schedule because they had some people that were sick. But when they came out, they did a great job. They fixed and put a new disposal in. And it's working wonderfully.

The guy from Silver Star Appliances was very professional and fixed the problem, and also made suggestions about getting the ducts cleaned. He was pretty thorough in what he did. He came right in, looked at the issue, checked everything, fixed it, and left the house. In the beginning, my mother had American Home Shield and was pretty satisfied with it. They were good in getting things done. I got it but I dropped it because I was not satisfied with it. And then I decided to give it another chance. So far, it's been okay. The only thing is once I did the claim the first time, the system set me up with someone who I did not want and it wouldn't allow me to change it. Then when I called to speak to someone, they said they couldn't do anything about it. It's just how it comes up. So, I waited almost six months before I called again about the same claim. I threatened to leave and I should have left but I didn't.

American Home Shield sent Appliance Works for an appliance claim. It took forever to get the unit but it had nothing to do with Appliance Works. They did their best to get me installed, but they couldn't get it. It was backordered. Appliance Works did a great job. I was really pleased. They stayed in touch with me once they had the unit and made sure that the timing on putting it in was good. With this particular installation, they could've used two people because a microwave wall unit is a very difficult thing for one person to install. And if it had just been my wife here to receive them, she wouldn't have been of any help. It took two people to hold it in place, but that was okay.

American Home Shield sent Holiday Business Group for an appliance issue. It worked out fine. I didn't know the little piece was stuck up in the air which was causing the water not to come out, so it cost me $100 for nothing. That was what they charged me for a tech visit. So it’s not even worth it, I think, sometimes to even have American Home Shield and call somebody out at $100 a whop. I haven't had to use you it much, and this is the third time I had to use it for the washer, but I pay $100 every time a tech comes out. They are a little bit expensive on their service.

AHS has put us in touch with some really good people. Our furnace was making a funny noise and we called American Home Shield to see if there was something wrong with it. Choice Electric was out within the next day. The tech had to fix some things that weren't covered under the plan but he did all the work to our satisfaction. They were very good and we would definitely use them again.

My house was built in 2003, and I'm a single mom. I knew that things were gonna start wearing out that I couldn’t do the work myself, or it might be costly. I have two friends who have contracts with American Home Shield, and they recommended it. I called them, spoke with someone who walked me through everything, and it sounded like a really good program, so I signed up.

The gentleman from Plumbers Inc was very helpful. There was a little bit of a stoppage. He gave us some tips on how to clear out the vent in the sink so there wouldn't be snow and resolved the situation. We've had American Home Shield since we bought the house a couple of months ago. We got our issue resolved within 24 and everything worked out great.

The water wasn’t going all the way down our toilet. It took four days for Greenway Home Services to come out to the house and take care of it. But the guy was great. Everything has been great since. It was a very good experience with Home Shield. I was a little disappointed that the service fee went up to $100. But I'm glad that I have the coverage ‘cause any time that I need it, they're right there for me.

American Home Shield sent Del's to repair the icemaker, refrigerator, microwave, and the washing machine. The technicians were very nice. They let me know what they were doing pretty much and inspected everything out. I'm getting new appliances because there's something wrong with them, but everything is fine. I've never had to call AHS out before for anything, but once I did call them, they got right on it, and did what they needed to do. So far, so good. I'm pleased with their service.

We’ve had a home warranty program since we bought the house. It’s currently a value added proposition. AHS should not have the service be quite so expensive but most of the time we haven’t had any big issues. We had a washer that went out recently and it was replaced. Other than having to wait a little longer than we had anticipated, it was fine. For the most part, it’s pretty routine.

A customer for 15yrs, call with a complaint and I get hung up on. On the morning of 2/18/2020 we woke up to a hot water heater failure and water running out the safety pipe. I immediately went online to American Home Shield to report the issue and was assigned a local plumber. Not having any hot water, I called the local plumber's office and was told I was on the schedule for the next day. I explained the situation but nothing. Was not going to speed the process up. So I stayed home from work and the plumber arrived early. He looked at the hot water heater and told me what I already knew and explained he had to file a report and it would be 24 hrs. That was totally unacceptable to wait an additional 24 hrs with no hot water and no real promise the hot water heater would be replaced in the next 24 hours.

I placed a call to get a gas cooktop repaired when it stopped auto-igniting. The repair was scheduled promptly and the tech came as scheduled. The diagnosis was a faulty switch which the tech said he would order and have shipped directly to me in a day or two and when I received it to call back and arrange the installation. After not getting the part for almost a week, I called AHS back and they said they would investigate it. The next thing I get is a voicemail that the part is no longer available so they can rebuild it and take 6-8 weeks or get $147.50 - the cost of the rebuild option. I called back after a quick web search showed the part available and asked if I could order the part and then have the repair company install it. I emailed a copy of the information to AHS as directed.

The contractor from AM PM Plumbing was able to fix our issue. He was very polite and professional, and he took the time to explain what the plumbing issue was. It was good. American Home Shield was a recommendation from the realtor at the time and we have always had good success with them. We are happy with the service.

I’m a baker and no matter what temperature I set my oven on, it would only reach about 50 degrees less than that. So, stuff wasn’t baking good. I submitted a claim to American Home Shield through their website and it was easy. The communication was fabulous. I got text messages, emails and the service tech that came out was fabulous. He explained everything very well, what he was doing and why he was doing it. Since then, my oven works great. When I preheat my oven, it gives me a timer of how long it’s gonna take. And that feature was never there before. Now, I sleep at night and I don’t feel like I have to worry about anything. American Home Shield has my back.

American Home Shield sends good people out when I call. When they show up, they do a good job. The Lindsay Company's tech, Jeff, was a good guy. He did the job and didn’t take long. He's neat and clean, and picked up after himself.

At my age, I prefer filing a claim over the phone than online and so far, the customer service representatives I've spoken with have always been nice. Patriot Plumbing got back to us and they came out quickly to fix our toilet. The seal was bad. They did it very nicely and they got it done quickly. Some years, we don’t have to use American Home Shield, and some years, we do. But it has been good to us. I have recommended it and I’ve had people sign up.

I’ve got a few rental properties and I’ve only used American Home Shield with those. They do a good job and they’ve always followed through. A long time ago, they didn't have a service company in my area. They contracted through Sears. Sears called me and said that it would be a month and a half to get the thing done. I called American Home Shield back and told them that and it wouldn't work. They found someone else to come out and do it.

I called up AHS' number to submit my claim. I gave their rep my account and their contractor contacted me that day. However, there was a problem initially because the guy they sent said he couldn’t do it. AHS sent an air conditioning company which called me and I told them that my issue is not air conditioning. Instead it was a vent in the bathroom to the outside just a few feet away. The air conditioning company called back American Home Shield and this time A1 Electric sent somebody who took care of my issue in 20 minutes. I was very impressed that he had the right fan and that he just replaced the whole fan and motor. So far, I'm very satisfied with AHS. I had a good experience with their contractor this time. I travel for a living, and my wife is home a lot of times by herself. The warranty is great for her because she just calls me, I call American Home Shield and they send somebody out. Then, I let her know when they’re coming.

The guy from D&R services called me the night before. It was a little later. He said he’d be right out there around noon the next day and he was very prompt and on time. Everything was taken care of that day. He was very friendly about talking me through the process and what he thought would work best for me. It went really well. I also spoke to somebody from American Home Shield about the cost and what was gonna be covered. Their customer service was great.

I like American Home Shield. I've been with them for over two years and everything is good. I had a claim for my dryer which wasn’t heating up and turning off and they sent Maughanster Appliance Repair. That is a that company had been out here before and they're good.

I called American Home Shield for a toilet that was broken and had an excellent experience speaking with their rep. Their contractor's service was subpar though. They had to come back several times. They had to order a part and I had to call them again and again. They could've done better with their communication and explaining, like, if a week runs, they could've let me know that they are still waiting for the part. Nevertheless, everything is working fine now.

We were having a problem with the timer on the dryer. I was missing a door pin, door handle in the washer and the steel of the dishwasher. I looked up the policy and looked for the phone number and submitted the claim. The contractor called and told us when we would expect them out. I was supposed to know if they were certified and I didn't get anything like that. My wife said that was mostly the appointment stuff. I just had to be there when they came. They repaired the issues. Overall, AHS is good for us.

Initially, I thought there was an issue with my switch, but the contractor did all the testing to track down where the issue was. He was able to identify that it was with my light and I had to get a new one. At the beginning of the year, AHS auto-renewed and I've been with them for about about 13 years.

Our recent claim with AHS was for our ice maker on our refrigerator. I called AHS on the phone and I spoke to a person. The contractors came the next day. And they said that I needed a new part, and they ordered it. And when they ordered it, they came and they put it in. The contractors were good. Everything's been fine since then. My experience with AHS has been fine. I never had a problem with American Home Shield. I had a problem with one of their contractors though and I told AHS to never send them here again.

My wife was here when the contractor came and replaced our hot water heater and they installed the drain. She said it was a pleasant deal. They repaired the day-to-day operations. It was great.

American Home Shield came as part of the contract on the house I bought. The contractors they sent were awesome, on time, very polite, and explained what they were gonna do and what they did. I like their professionalism. Recently, I filed a claim requesting for somebody to come and fix something. About three days later, they had not called to make an appointment. But the situation had resolved itself by then so I had to cancel that one.

My wife submitted a claim for a hot water heater through Home Shield's online service. They communicated the information via e-mail. They told us that someone would respond within 24 or 48 hours. And then we were contacted by Greenway and they told us when they would be there. It was an acceptable time for us and we set up that appointment. They were on time and they did an excellent job. I was out of town so the tech worked with my wife, but he just solved the issues that needed to be taken care of. He also explained what they did and she was very complimentary of them. They did a complete job and we’ve had no further issues out of it. I’m very happy.

I was extremely pleased with Mr. Appliance of Joplin. They came out to check a dead refrigerator. The technician was extraordinarily polite and sensitive to wearing booties and putting down a rug to come into the house. Through American Home Shield, they sent a selection of multiple refrigerators to choose from. We did select one, and now, we're waiting for it to be scheduled for a visit to bring it here.

We've had AHS for over five years now and submitting claims through AHS has been pretty easy. I can pay in advance and they will schedule a date for repair, and it’s good. I typically call when I submit claims and the reps have been friendly and helpful. Most of the contractors are good, too. I’ve had one or two contractors that just tried to take advantage of the system. But for the most part, I had pretty good contractors. Recently, I had a water leak, and Prime Plumbing Services came out and fixed it.

AHS came with the house. I've had it since April 2017 when I did the closing. I like the fact that when it’s an emergency, I don’t have to wait. I can just go online, make a request, and then they just text me the next step, who's gonna come out and at what time. I had a claim when the Whirlpool oven would not turn on. I filed a claim online and Sunrise 2 Sunset came out the next day. The tech was very professional and very knowledgeable. He helped fix the problem. Also, he has the same oven, so he gave me some tips just in case it goes out again.

Our toilet was leaking everywhere. I filed a claim with Home Shield and the techs were scheduled to come three days later. But we had some health issues at our house so they weren't able to come for about a week and a half. When they came, they were great. They were very helpful and professional. We also had an issue with our 16-year-old dishwasher and the techs replaced a part that cost $400, which to me was crazy to spend $400 on a part that's 15-plus years old. But that's what AHS wanted to do and they didn't wanna replace the dishwasher. Having a warranty seems expensive and $75 seems like a lot but I always recommend home warranties to my friends when they buy a house.

We got a couple loads of laundry and then we set another one in. Then we went to get groceries and when we came back, the tub was completely full of water so we had to siphon it out. At first, we were trying to see if any other settings would work but it wouldn't spin and drain so we ended up contacting Home Shield. I got set up with Advanced Appliance. They contacted us to set up an appointment to evaluate what the issue was ut they couldn't accommodate me on the weekend and that was the only time that I'm off. So I had to get my father-in-law involved. The tech came and spent 30 minutes to an hour and decided that it was the pump. The part had to be ordered and was gonna take about three to five days. Once the part came in, they scheduled me an appointment for the following Monday. The entire process took about three weeks and from there, everything was good.

American Home Shield has been pretty reliable. I've been with them for six years now. They’ve taken care of everything we’ve needed. Rapp’s Heating & Air, the contractor came out and fixed some plumbing stuff for us. Submitting a claim online is also good.

The fan didn't work. I'd flick the light switch and sometimes the light would turn on but more often, it wouldn't. I even tried to change the light bulbs and it didn't work. I was afraid we'd have an electrical fire so I decided to submit the claim. The tech who came out was fantastic. He was very communicative and was on time. They had to do an analysis and had to get the fan and then, they came back. The repair took two days and it had been working beautifully since. With AHS, I like not having to pay out of pocket for a repair.

I went to the AHS site to put in a claim and they called me in 15 minutes. Integrity Air was out in two days and they replaced a king valve. It was the first time I used AHS and it worked out. Everything's still working since.

The claims submission with AHS has been super easy. Doing it online has been great. The gentleman that came and fixed my washer called me when he was about a half-hour out and then called me again at about 10 minutes. He was very professional and knew what he was doing. He even told me on the phone, when we scheduled the appointment, exactly what was wrong and he was right. I’ve always had very good success with AHS.

We had a washing machine that totally stopped working. I submitted the claim to American Home Shield through their website. It was an easy experience and they've done a great job. I got a text message from American Home Shield, and then I got a text from the contractor. Gaige Appliance Repair got there on time, within the time slot, and they were professional and dependable.

Two years ago, my refrigerator quit working. In Arizona, you can't go very long without that running because it gets very hot here. Valley Wide Appliance was sent out and the tech looked at the refrigerator for a total of about 15 minutes and said that I needed a new compressor and their company doesn't do compressors. He said that I had to call American Home Shield.

I had two issues and online just let me have one, so I made a claim over the phone. The reps were okay, but it took too long for the contractor to come out, which was about five days. My toilet was leaking and the drain in the kitchen sink would fill up every time I turn the water on. The contractor said it's because the drain on the sink is small and I just have to turn on the disposal more. I never had to do that before though. That issue wasn't fixed or addressed. He just made me believe that whatever he said was true. I have to have American Home Shield, but I don't have a lot of choices on who to choose for my home provider.

There is a problem in the claims submission process because you're trying to explain exactly what's going on to the individual behind the phone and sometimes they're not understanding the immediacy of the problem. I had a slab leak coming out of the garage but I guess it was not clear to them that I had an active leak. So they contacted a service that called me the next day, which was a Thursday, but they said they would come out on Monday. I couldn't continue to let that water just continue to leak though. I contacted them and asked if they could come out sooner. But they said no. They said I had to go back to American Home Shield because they're the ones who requested it and they did not put in a priority ticket. I was like, “You gotta be kidding me.”

I placed the claim on the website and within a few minutes, the tech from ABNation was calling to get everything fixed. One of our circuit breakers was popping and had a crackling sound, which scared us, so the tech came out and replaced that. Also, every time we turned the pool on, it was leaking water and he found that there was a leak over by the pump itself on the side of the house so he fixed that. And then our chlorinator wasn't working. We have a saltwater system and the salt wasn't turning to chlorine. But the tech said that that part was not covered under our home warranty. So, he told me what to order and we got that ordered. We know the pool liner needs to be fixed. This is a new house for us and so the pool liner is going to have to be replaced, and we know that's not covered. But it looks like everything is up and running properly. The tech was knowledgeable, very timely and professional.

I’ve used Fidelity, I’ve used First American Title, and I find that the American Home Shield is the most responsive. I’m a real estate agent and I buy them for my clients. I also own property and I have home warranties on my children’s properties. I've been with them 10-plus years and they're excellent. Whatever they're doing, they're doing it right and I appreciate it. I love the way that they communicate and the contractors have been fantastic. I've had great luck in my Denver properties with the communication. I’m not there, so it’s helpful that they text and let me know what’s going on. I always know when they’re coming and when they’ve left. I also know what the next step is. I did my first review because of the last one in Denver. I also called the owner and said he should be teaching customer service for the United States. He was amazing.

I went through the website to submit a claim for my toilet which was running. I’ve had problems with other people’s websites. But with Home Shield, I've had no problems with. I put in a claim and within that morning, they called me within 15, 20 minutes. And it was that company that came in and did it. It was a simple fix. It was just running and the guy just replaced a part. And then, something else happened where they replaced the toilet or something. And there were some other plumbing and we haven't had any problems with plumbing. The plumbers have always been good. They’ve come out a couple of times for other things, like AC or heating issues.

The pilot light with the furnace wouldn't light. I made the call, and then I had them contact the tenants so they could make an arrangement for the contractors to come by. I don’t like the contractors to communicate with the tenant, only me. I’ve had American Home Shield for years. I’ve never had a problem, that they don’t talk to the tenant too much, only between me and them. This time, I noticed that it was a little different, but I just said I would just make sure I reiterate it from now on. Other than that, the contractors seemed to be okay. The furnace is doing great now.

AHS's website was easy to use. I submitted a claim to change the locks in our condo. I was then supposed to get a phone call and the contractor called the very next day. He was very proactive about letting me know where he was and when he was gonna be out. He did an absolutely great job. There were a couple of old locks that he was able to recondition and got to work fine. I was very happy with the experience.

AHS does a decent job at covering you if you have issues. They sent out a guy to fix my refrigerator, but he couldn't do it so they escalated it to Jones. AHS called and scheduled a time that worked with my calendar. The contractors performed perfectly. However, they took several attempts and the final attempt was to replace the motherboard.

Universal 1 Repair came out to look at our washer and dryer and they were out twice after that, because two different employees found another part that was required. So from the initial assessment, there was an additional part for each, both the washer and the dryer, that were needed. They were very informative, very professional and they have been a pleasure to work with. When they said they were gonna be there for an hour, they stick to their word. They have not been at my house for more than an hour and a half, which has been fantastic.

The house was signed up for AHS when I bought it and I kept the subscription. They've always done really good work for me so I keep them and I have them for seven years now. I'm really happy with them. Recently, I had a plumbing issue where they assigned Choice Plumbing Heating & AC to come out and my experience with them was great. They responded quickly and came out exactly when they say they were gonna come out. They fixed the problem and did everything they could to do it as cost-effectively as possible. I've used them many times and they've always done great work.

We had a claim regarding our AC unit and Douglas Mechanical rectified the problem. They came and were on time, they inspected, and there was a circuit board problem. They didn't have the parts so they had to go then come back and fix it. They were away for maybe a week or so and the actual work took about an hour.

I had a bad leak so I had to shut my water off. The washing machine was leaking all over the place. I submitted a claim online and found the website to be great, but it wasn't specific enough. For instance, it just says leaks. It doesn’t say where or what kind of leak, if it’s clear or not. It has the instruments like it had washing machine, and then it had leaks, but it doesn’t say who, what, when, and where. After I sent in my claim, the contractors were supposed to respond within 24 hours. They usually do, except if something happens on a weekend. Sears' service was outstanding. The tech explained everything, what was wrong, and how we would go about fixing it. I'm extremely happy.

We pay monthly to Home Shield and if we have a problem, we call them. We've used them four times and the people have all been good. I've had plumbing issues here and there and everything has been okay so far. Last time, one of our bathrooms had some kind of leak and the guy who came was awesome. He fixed the stuff and then he left. My only problem is that when someone comes and they say that we have a different issue, they don't address that. That should be a different claim and every time a tech visit, we pay $100. Other than that, the guys come and if they don't fix the problem, they will go buy something, come back and fix it.

My ice maker on my refrigerator wasn't working at all. I had been prolonging trying to call AHS because I needed to get a day where I would be off from work and I knew that I would be available and not trying to rush home to get to meet somebody. I submitted the claim and they called me to schedule a technician to come out and it worked out for my schedule. The technician came out and saw what the problem was, ordered the part, came back, and fixed it. It’s working now. Everybody was professional. They were very helpful and knowledgeable. It was a great experience.

Half of my house was messed up. They say the electrical lines didn’t work. It happened all of a sudden and I couldn’t reset it. It wouldn’t stick. So, I did a claim online with American Home Shield. The process was super easy. They gave me the company name. It was Puget Electric. I contacted them and they came out the same day. I filed the claim at 10:00 in the morning and then they called at 2:00. They were here at 4:00 and they fixed all my stuff. They had everything they needed. They found the short and they changed the outlet. AHS did awesome. I’m gonna renew with them again.

So far, I've had to call American Home Shield twice and both times, they’ve been very good at doing exactly what they said they would do. The claim with A1 Sewer and Drain went wonderfully. Everything was done in one day. The supply line to the water heater had a shutoff valve on it and the housing on that shutoff valve had actually broken. So the pipes needed to be cut and replumbed. Everything worked out perfectly. The guy was very professional, very nice and right on time.

I've had AHS for a little over a year now and the whole process with the claims has been very easy and there has been great communication. I highly recommend AHS as it has definitely benefited our lives.

The heating system was making noises when it was trying to turn on. I submitted a claim to American Home Shield online and Hansen Mechanical called us the next day. They were very quick. It took us a few days to a week before me or my husband had time to be home with a repair person. But that was our schedule, not a problem with the company. Hansen Mechanical said that it was a blower going bad and they replaced it.

A gentleman from Service Plus Repairs worked on my oven because it wouldn’t get hot. I was contacted within 48 hours after I called about the claim and was told when they would come out. So, the guy came out and identified what was wrong. He told me that I would be contacted when the parts come in and he would come back out and install. He came back, fixed the stove, and did very well. My stove is working now.

Updated on 02/21/2020: Follow up to last complaint. Nothing has been done and I’ve not been contacted. This company should NOT be in business. A vendor relation person called me today and didn’t care about the damage to my home as a direct result of the plumbing leak that has not been addressed for over thirty days. I now have a ruined hardwood floor because of failure to provide service according to THEIR contract. By the way the vendor relation person actually hung up on me.

This is a bad experience I have ever had with unprofessional attitude from Budget Rooters. I had a problem with my Water Heater that was not producing Hot water, reported it to American Home Shield for repairs. They referred the work to Budget Rooters. They called me and made appointment 5 days upfront. The Technician came and diagnosed the problem and told me he's going to Order the Parts. On the day he ought to come and fit it with Parts, he called me early in the morning to let me know that the Parts was not available and Water Heater's model is no more in production. He suggested that if they could not find the Parts, he would suggest complete new Water Heater Installation.

I have been with this company for over 2 years, finally needed a new heating element for my AC. First company misdiagnosed, so they sent out another for which they wanted to charge me another $100 service fee. This went on for 8 placed calls over 6 weeks in the cold weather. Every time I was told that the second contractor had not gotten back to them and that they would contact him and then me. They never called me back. Today I cancelled my contract with them, and they wanted a $49 administrative cancellation fee. PLEASE do yourself a favor and save your money!!!

I went online to file a claim which the response was very quick. The tech came out Monday and you could tell he was bothered to be here. He went on to determine the blower motor was out in our furnace and would submit it to be approved. After 9 days of no heat and many attempted phone calls I called a local company on my own to repair my furnace which he did with a blower motor for 385 in less than 3 hours and that was returning to the shop to get a new blower motor. After which 13 days later a different tech was sent to my home after the repair was already done by a local shop. I am out 455 dollars for a repair that your guy refused to do for us. In a time frame that is completely unacceptable.

My American Home Shield's experience has been good. We also had them in Vegas before. With this house, we haven’t had too many claims. Aside from the dryer where their contractor came and fixed it, I've had a freezer claim as well. Their claims process is easy. You just go online and do it. Everything online makes it easy, so we like it. And usually, I'm able to see a contractor within a day. So far, the contractors they've sent have been all good.

I have had AHS for a number of years, and I have not had any problems with them. I call them out to check my air conditioner in the spring or the fall or if it doesn’t seem to be running that great. I have had them out when my dishwasher was having problems. Then all of a sudden last week my washer started making loud noises (wouldn’t you know it would start after I stopped paying Sears for the appliance protection). So, I called AHS about it, and a technician was sent quickly. He asked what was wrong with my washer when he came to my home, and all I had to do was spin the drum. He said I needed a new washer.

Ace's Garage Door fixed my garage door. Everything was perfect with them. The problem is with the hood. AHS is supposed to give me credit for it, but they haven't yet. I've spoken to five different people who've given me five different answers. I haven't had a hood in months and it is causing problems. Other than that, I love AHS.

I signed up with American Home Shield last October or November. They were recommended by our local insurance agent. I’ve just had one claim so far. One of the controllers on my stove went out. I actually had worked with the tech on a private basis before. We got in touch, he came in, ordered the part, and as soon as it was in, he called me to come install it. I was in Reno 60 miles away when he called me, so we had to wait for a couple of days for me to be home. But we got it taken care of.

When you file a claim online, AHS texts you with a meeting time or an appointment. It works perfectly and I love it. Moreover, contractors have been very professional and friendly. But I'd like to see a lower deductible. When there was a part missing from the fridge's door, I filed a claim. The contractor came and fixed it. And when three outlets in my kitchen stopped working and were not getting any power, the tech came out three times. The first time he came out, he fixed it. But two days later, it stopped working. The second time he came out, it miraculously started working on its own, then a day later, it stopped working. He came back a third time and then he went out to look at it for the third time. He took it all and tightened all the wires.

I had an issue with my microwave that the fan wouldn’t go off. As I typically do for claims, I went online and the website is always helpful and fast. I’ve been with the company for a while, so when I received Gremillion Appliance’s information, within three days, I received a phone call from them. They were great and friendly. The technician showed up when he was supposed to come and he did the service. He was courteous and gave a great explanation as to what the issue was. Everything is well now and it was a prompt and very professional experience.

When we had no hot water getting to our shower, the person I talked with to file a claim was polite, understood what my needs were, and gave me the information I needed. I was told that the contractor would contact me within the next 24 hours. The contractor called me within 12 hours. I was given a window of time that he would arrive and when he got there, he told me that they normally call and let you know they’ll be at the house within 30 minutes. But I never got that call so I took off work at noon whereas he didn’t show up until 4 o’clock. Had I known, I would have been still should at work until 3:00. However, the service was right on the mark. He got to work right away. He was quick, efficient and knew what he was doing. He explained the shower knob's internal guts were not turning to let the hot water come in like it should. Since then, things have been awesome. My daughter said she has never had such a nice hot shower.

There was a hole in one of the pipes. One of the toilets was leaking as well. The guy from SWAT Plumbing came out and was very helpful in explaining exactly what the issue was as well as answering all my questions. He was thorough, timely, courteous, and let me hover over his shoulder to see what he was doing to learn myself, and he wasn’t annoyed by that. He had to find the leaks and the first time, it took him about 45 minutes to do that. The second time, it was about the same time and then about five minutes to fix those. So far, so good. I’m still waiting to hear back from the water department to make sure that all the leaks have been taken care of ‘cause they needed a day or so to let it recycle again. But there’s no more visible water damage or leakage. This is the first time I’ve had any experience with AHS. As long as the price doesn’t go up considerably, I will be fine with staying with them.

We had our meter replaced and the kid from the city that was out here changed it but did not turn the hot water tank on so we didn't have hot water for 2 days. I've never dealt with gas before, and so I didn't know what to look for. I called American Home Shield and the first person that they gave me did not service hot water tanks. I was given another person that would do hot water tanks. I paid AHS the money and the guy came out here and all he had to do was to turn the pilot light on. Nonetheless, the people from Plumb Genius were good.

I was called by one of Home Shield's agents to go over the plan and at that time, I asked to have the locks changed. The locksmith scheduled very well then he came out and changed the locks. He faltered back and forth on how many locks were covered in the plan and how many weren't, but he did a good job. Still, I'm disappointed. Nobody told me the limit (five) before that but I know the cost of the plan was much more expensive than other houses. It's based upon square footage so you could assume that larger square feet houses have more doors. If there's a limit on the number of locks, that doesn't make a lot of sense.

We had a leak under our kitchen sink. I used AHS' website, which was very user-friendly every time I use it, to file the claim. They said that within 24 hours, we would hear from the company that was assigned to my request. That happened and the contractors were wonderful.

I’ve been satisfied with my appliance claim with AHS. I usually set when the contractor comes out, depending on our schedule.

Our clothes washing machine was leaking and AHS sent Suffolk Appliance Parts to repair that. I've been with AHS for almost 12 years and the contractors they've sent out have all been good.

I've continued to use Home Shield for the fact that it's not that expensive and when I need stuff to get fixed, it gets fixed and fixed right. I've had a hot water heater replaced and I just got my dryer and microwave fixed. The dryer had a burnt-out motor and it was a lot less expensive than spending $700 or $800 on a new one. I've also had my garage door opener fixed at least twice. With the microwave, I had a broken handle and VP Appliance Repair came out. They took down the model and serial numbers and went and ordered the part because they didn't have it. They came back a little less than a week later and they had the part. It was one of those where it was cheaper to pay the $75 than it was to buy the exact same part on Amazon for 85. Then, two screws later, it was all fixed. They did a good job. They were here on time and they were professional.

I submitted the claim online and it was very simple and easy to do. American Home Shield responded right away, and Amtec called me the next day. They then came out and replaced the heating element on our oven. They did a good job, and the oven works very well now. So far, I’m very pleased with the response I’ve been getting from this home warranty company.

When I call AHS to submit a claim, I have to wait. So, I just do it online. Someone normally comes out within 48 hours. But if it’s on a Friday, they’re out by Monday or Tuesday. Guaranteed Services came out recently and they fixed my heat pump. They were great. We’ve had no problems after the repair. I’ve had problems with AHS before, but over the past years, they’ve been better.

I did a little bit of research and it showed American Home Shield to be the top home warranty. I had a spring in my washer for my clothes that broke. So, when it spun, it dangled all over. I called AHS and they had within 24 to 48 hours Fidelity Appliances come out and look at it. The serviceman told me it was a broken spring and that they would have to order it. It came in on a Tuesday and it was put in on a Thursday, and it works good. The contractor was very good. I was very satisfied with AHS. If for some ungodly reason I have to use them again, if I get the same service, that is who I stay with.

So far, I've had two claims with American Home Shield. One was great, one was not so great. I had a water leak and an issue with the sink when I turned on the dishwasher. The guy from Mr. Rooter Plumbing came out and he did a good job. He replaced the faucet. It was a little sideways, but everything from a functionality perspective has been fine. With my first claim this year, I had a really bad experience. It was delayed three weeks. The repair person did not submit the request to American Home Shield and sat on it for two weeks. And then each time I called, they said, “We’ll get back to you before the weekend.” And that went on for another week.

We had an uneven toilet, and I had my shower head downstairs that wouldn’t cut off. We also had a kitchen faucet that was leaking around the knob. I then called and filed the claim to American Home Shield, and they told me that in one or two days I would hear something. I heard something the following day, and then they set up a time. A&B Plumbing and Home Services was excellent, and everything has been functioning well since they have been out

I was having problems with my dryer. The claim started off with me calling AHS and the contractor sent out to the house did what he could do. But it went beyond what AHS would pay for. The contractor was very nice and polite and I was very happy with him. He introduced who he was before entering and he had his little towels and his little thing for his shoes. He took pictures of the site before, showed it to me and told me what he had to repair. He went to work on it and then he showed me the after pictures. He fixed the dryer and then he found out that the issue was with the vent, whatever is going on underneath my house. He presented me with a card and told me to call the vent people, which I did. The vent people came out and repaired that. The tech was very professional with his job and I really liked him. I would recommend them.

I stayed with American Home Shield for protection and peace of mind. I've had them for two years now and I'm very satisfied. The contractor who came for the heating fixed the air conditioner for about 15 minutes. He knew right away what was wrong and he let me know when to expect him.

Every time I called in for service, it was easy for me. A-US Air Conditioning of Texas was professional. I’ve used them before. I had issues with air conditioning and they were the same people who came to my house. I’m happy with the way they did their job. There was a time I called in on a weekend but Home Shield couldn’t send someone. But the next day, somebody came out and checked the issue I had. My premium is a bit high now compared to when I started with getting my insurance, but other than that, everything else worked well for me.

My water heater was an original one and it was built in 2007. The thing was rusted out and it was leaking from the top. I caught it in time so I was never without it. I kept using it because Advanced Home Services were coming back towards the next day and everything was good. They did a great job, and I got a new one installed. I've had American Home Shield since I got here in the Valley and I like that when something breaks, they fix it.

Grosfield Electric came out to do some sort of wiring with my oven. The claim was submitted to AHS over the phone and their customer service was fine. The electrician was very pleasant and efficient and I was pleased. It was a good experience.

My experience with AHS has been first class. I went to their site to file a claim for a washing machine fix. The push-button panel on the back wasn't working correctly. I've dealt with them before so I know that they move as quickly as they can to find a contractor to contact me. It was not a dire emergency but it was something that needed to be done. I was fully expecting a little bit of wait time but that didn't bother me at all.

We’ve had good luck with everybody that they’ve sent. They’ve been really nice. Performance Plumbing was very quick and pleasant. We have an older manufactured home and we're gonna have some things go wrong. We've been with American Home Shield for seven years now and they've always been right there. I like knowing that if something goes wrong with the systems in it, that they are there to help us fix it. I have recommended them to several people. Having American Home Shield is a no-brainer way to take care of appliances that you may not have the money for at the time. I’d like to see them offer underground sprinklers stuff though.

After I submitted the claim for my dryer, AHS told me the name of the company that would be calling me to set up an appointment. The contractor said that the timer was broken. They ordered that and said that they would call me when the piece came in. They did and set up another appointment. They then came in, changed that out and was out within five minutes.

We had a leaky faucet and I did the claim with AHS. It was all automated and it was easy. USA Plumbing came out. We had them within three days, but it was also our fault. We had to have somebody at the house. The plumber turned out to be great.

My initial request for the claim was for the dishwasher and the washing machine. They replaced the washing machine because the parts were going to be too expensive. However, what they offered me to replace my washing machine was not even enough money for me to buy a new one. I do not like paying my money for insurance like that when they are going dictate to me on what they are going to give me versus what my money can buy. With the dishwasher, on the other hand, the same mechanic came out because the it was not mounted correctly. He mounted it right and after he did it, that was when I went to use it. I then learned that there was about a one-inch puddle of water left in the inside because it did not drain properly.

Central Heating and Air came out on a Friday and they got it running that day. But that evening, it cut off. I called the next morning and reported it. I did not get confirmation back. Normally, I would've gotten a confirmation back from AHS immediately that a part would be ordered and would be passed on to the contractor. On Sunday afternoon, I called back. There was no backup person available on a weekend. The customer service person said that the contractors could be out on Monday. I asked for them to be out before 12:00 because I had to leave no later than 12:00.

I had AHS send someone out in the fall. The first guy said that it was just the metal bar inside and to give it a while. Essentially, the manufacturer left a part in. I thought, "Let me keep trying it.” Then I thought, "Is once a week really all that bad for it to be leaking?” I then thought that it was. At first, I kinda was trying just to live with it, but then I said that it was ridiculous. The issue kept happening, which was frustrating. Then I missed the window to have the service come back out so I had to pay again. The second guy was awesome and did a really good job. The repair was quick and he was far more thorough. He pulled the appliance out and looked through all the parts. I've had AHS for about four years and every time I've needed something, it has been really easy to set something up. Everything has been working, so I figured why switch?

Sometimes, the process of AHS works, sometimes, it doesn’t. It’s miscommunication somehow or another. Last year, my furnace went down in the dead of winter. It took them more than seven days to find a repairman that would service a boiler. They sent three different contractors out in one week, and when they got there and found out it was a boiler, they said, “I don’t know why they even sent me. I don’t work on boilers.” I finally had to wind up getting a friend of mine that runs his contracting business to come out and repair my furnace. I had to pay for it out-of-pocket, and then they reimbursed me sometime later. I thought that was not very good. I almost dropped AHS then.

Submitting my claim for my microwave that completely stopped working was easy, and the technician that was sent out was very professional. He gave me a call before he arrived and showed up on time. He had to order a part and came back a week or 2 after. I was pleased with his services. Having coverage with American Home Shield, I could pay the fee and usually not have to worry about any additional cost.

American Home Shield has been very good. Our heater had gone off and when I called in the claim, I told them that I didn't want them sending some amateur up here to work on the problem. They told me they've got five people they could call. I picked the one they should call and they did. That company came out and they said it needed a part. The gal at Romano Electronics spent all day on the phone to trace the part down. They got the part and put it in the next day. They did a wonderful job. I couldn’t have asked for any better service. We were happy.

I submit a claim online, like submitting a ticket, and once it goes through, American Home Shield contacts a plumber. They will send me a text or email who they got ahold of. Mason’s Plumbing Inc. came out, and they did their job. The two gentlemen that showed up seemed to be pretty professional. They answered all my questions that I asked them. It was a good experience.

American Home Shield sent Home Service Corporation to fix our furnace. It started in October. They came out after two days that I filed the claim. They said they had a lot of calls. The guy said he had to replace the sensor and left. And then things were going off and on. And then we finally just went on and called back as the weather got colder. This time it didn't take long. The person said that it was something with the sensor again and it still didn't fix that past Friday, so then, I called back again this week and he came back out. It was still the sensor and then he said the thermostat needed a battery. But so far things has been doing good with the heater already. Also the reps from AHS were kind, courteous and helpful. I've had AHS for a long time and haven't had too many issues.

When there was a leak under the sink in the kitchen, I filed a claim with AHS. It was the weekend so I did it online. It was very easy and I've had no problems every time I’ve used it. Just after I submitted the request, I got a text message telling me that the contractor would come out the next day. The contractor thoroughly inspected all the pipes under the sink and came across the leak. It came from the garbage disposal and he replaced it right away. AHS has a good variety of what they cover. I’ve been with them for years, but have now switched over to another company. However, my experience with them was very satisfactory.

American Home Shield sent somebody out to do a rekey. The service was fast and easy. I requested for a service and they had somebody out in the next day or so to do the rekey of the locks on the new house that we just bought. They showed up on time, and they were very prompt and courteous.

The dryer didn't turn on anymore. I did a claim with American Home Shield and my experience was great. I did it online. It was very easy. Everybody helped me out. Sears came that same day that I reported it and then took a few days for the dryer to get in. They said they couldn't fix it and I needed a new one. My sister needed insurance and I told her that she should go with American Home Shield because they were great.

One plumbing place AHS sent out were kind of jerks. Our water heater was not working and it took them four days to come out, which was not cool. We told them that and they said that we just gotta wait. But they were able to fix the water heater. And everybody else has been wonderful. We've been with AHS for about five years and they've been very prompt. Submitting claims have been very easy and sometimes, we get a response from whoever they assign it to within a half-hour. AHS does an outstanding job in customer service. Overall, they're excellent and we always recommend them.

The AC was screeching and it was really loud. I didn't realize that it was running nonstop, but we couldn't get it to stop. We were using the heater, so I didn't know that that wasn’t supposed to be on. A guy from A-US Air Conditioning of Texas came over and with us telling him what was happening, he knew exactly what it was. Apparently, there was some button that was supposed to go off but it was stuck so it never went off. He replaced the part and everything was working fine 10 minutes afterward. He showed me the part that was bad and what he replaced. He was here about 15 minutes and he got the problem fixed. He was awesome and everything’s great. I wish we did it two months before, but we didn't. We're going on the third year on our coverage with American Home Shield and everything that we’ve claimed has been taken care of in a timely manner.

So far, having the home warranty is so good. I only submitted one claim and I did it online. I was called back and told that J-Star Services were coming out to fix my plumbing issue. I said, “Okay,” and they came out, fixed it, and did a very good job. They were very polite, very professional, and gone in short order.

I will keep American Home Shield and renew it in the future. When we have claims, we call them in to American Home Shield and we're very satisfied with that whole process. For the refrigerator, K C Appliance Repair was the one sent out and it was very good dealing with their guy. The fridge is excellent now.

My heater wasn't working for some reason. I submitted a claim with AHS and they assigned May Heating & Air to my claim. I called the day them to make the appointment and they came roughly the next day. It was late that evening but the tech made it. He said it was just a circuit breaker, so he flipped a switch and my heat was working.

In submitting a claim, you have to make a phone call and tell them what the problem is. They then arrange somebody to come out to your house and fix it. There is no paperwork involved. It takes a day or two for somebody to come out and the contractors that they use know what they are doing. They are quality people. The person from Quality Appliance Service showed up on time. He corrected the problem in my refrigerator and I haven’t had a problem since.

Gimino's Appliance Repair came out to service our appliance request to AHS. The washer wasn't emptying correctly, and there was water on the floor. It leaked and I thought there was a problem, but when the technician came, he couldn't find any problem. And it hasn't had a problem since the day he looked at it. He went over the machine with a fine-tooth comb and didn't see any problems whatsoever. He was great.

I called American Home Shield about a garage door that wouldn't open or close. And in two or three days, Smokey's Garage Doors came out. It was really quick. The gentleman that came out was very professional and got the job done.

Everything went well with my AHS claim. I was always kept in the loop with them, so that was nice. Originally, the window I was given for the contractor to come out was all day, and then, the guy called me in the morning and gave a tighter, two-hour window. He called me when he was on his way about 15 minutes out, and then he showed up on time. He was very nice. He looked at everything, ordered the parts and told me about how long it would be till they came. And then, I got the knobs and it was fixed. It was quick and easy.

I really like the warranty. I just purchased it and I'm really glad that I did. I filed a claim with American Home Shield over the phone when my dryer would not turn on and Above and Beyond Appliance Repair came the very next day to check it. They said they could not find anything but it was good dealing with them. A younger boy came and then he called another man that came to help him, and the dryer turns on now.

Heart Broken.... My water heater busted some time between Jan 24th and Jan 25th. I called AHS as soon as I saw the water gushing out. They said I had to pay the $75 before they can have a technician come out to inspect the water heater. I asked if they had a way to contact their contractor for assistance in shutting off water going to my heater and they said there was no answer. I then scrambled for the next 30 min trying to figure out who to call and how to shut off my water (nearly impossible at 8am on a Saturday). I finally got a hold of someone from their contractor, they informed me there was no one that could help due to no technicians in that day (thank God for neighbors that could help during my crisis). This was all just the beginning of what I feel is awful customer service.

I had a really good visit with Jessie. He was very professional and extremely knowledgeable. I really appreciated his time and patience. I had an issue with the ceiling fan and I submitted the claim online. But American Home Shield's website is not the most user-friendly. For example, when I do certain things with my HVAC, American Home Shield usually picks some random company. But my system is zoned and I usually need Air Temp to come out. So I wish there was a way where if you had a really good experience with a particular company, that it would give you the opportunity to communicate that so that that company could come out. Because I’ve had issues with respect to that in the past, and they sent some company out that I’ve taken a day off work, and then the company comes out and said they were not familiar with the zone system. And then American Home Shield ends up having to come out.

There was a noise in our dryer so I called AHS and a guy from Amtec Services came out on a Sunday. He provided good service and fixed the dryer. Everything is good now. I've had the AHS warranty for about 4 years so far and they've always been very attentive. AHS is a good company.

My claim with Fast Response Heating & Cooling went pretty well. The heat is working perfectly now. At first it was just blowing cold air. The tech came, did what he had to do and left. It didn’t even take him 30 minutes. He had to pull something out, clean it and put it back in. He also showed me where the air filter goes because the people who owned the house before me had it renovated and when they sold this house to me, they didn’t tell me anything. I never even knew where to put the filter in. The tech pulled the filter out and it was dirty. He said it was another problem. I bought the house in December and the filter must have been in there way before December.

The oven wasn’t working. Lilian was cooking something and it started heating up. And then she turned it off and it seemed the oven was still running for a while that they couldn’t disconnect it either because it was really hot and they couldn’t find the outlet to it. They never put it into their heads to turn off the breaker. So, they just turned on the fans and opened the windows. And then she knew that she had the Home Shield insurance. So, she called and let them know. 3 Boys Appliance Repair then came out and checked it, and they told her that it was giving her an error on the oven which said, “Call your Samsung with this error.” And then the guy figured out that the error code meant that it was the cooling fan that needed to be replaced.

Several years before, we had American Home Shield but then we had our coverage paused. We went back with them a year and a half ago as they were cheaper than the coverage I was paying for with Sears. So far, we've been satisfied with our experience with them. We usually submit claims online and the contractors they have sent thereafter have been satisfactory.

We had received a notice from our utility company that our water usage was out of the norm, and they suspected a leak. So, we did a food coloring test in the tank, let it sit overnight and when we woke up in the morning, there was a leak inside the house, in one of the toilets. The contractors that AHS sent came and they sealed that up, replaced the component, and then he went outside to double-check it. He turned off the water into the house, but the meter was still running.

I have a year on my warranty with American Home Shield. We used them the first time for changing the keys on my doors. I did my service request on the phone and it went through that way. We had a response and fast service. Steve Rodgers came out and everything went pretty well.

When we bought the house, we had the homeowner put a warranty on it for a year. I haven’t had a problem with American Home Shield. It’s fairly easy to navigate the website. I submitted a claim in December but I didn’t get a technician until January. So, I was a month without an oven. The technician from Hall’s Electric Service was very nice, but we did have an issue after he left. One of our light was not working. He did inform us that he did not mess with that light fixture that was working before. He worked on the panel that the same light fixture was in, and that we would have to call. He was very polite. He fixed the issue, but then when I called the next day because of the other issue, I was informed that because it was a different light fixture at a different section, I would have to resubmit a new claim.

American Home Shield has been really good with me. I had some concerns in the past, though. One time, I was told something was covered on the dishwasher, but when the guy came to do it, it wasn’t covered. So you should call and talk to a person directly. I used to always get a lady, either in North Carolina or Tennessee, but now I get people in Vietnam, and it’s hard to communicate sometimes. But if I call back and get somebody in the United States, then it usually gets taken care of.

The guy from The Flying Locksmiths who came out was really nice, professional and he did a good job. It only took a couple of days for him to come out. He redid the keyholes so that we would have our own instead of whoever owned it before us. We’ve had other issues that we’ve had other people come out and they all went fine. So far, American Home Shield has been great.

Plumbers Inc. said there were rats in my attic that ate through, and there was some water damage coming down the wall. The contractor took care of the pipes quickly. I've had American Home Shield for many years and submitting claims is very easy. The contractors seem to be efficient and quick as well.

We've been happy customers of AHS, so far. I've had them for a couple of years now and I like their claims process - it's pretty friendly and mobile. Whenever things go wrong, the first thing we go to is their online portal, and there have been no issues from a user experience standpoint. Plus, they've gotten better over time. Most recently, I had two issues and they sent Water Control Plumbing out. I had a faucet that was leaking in my bathtub so every few minutes, you hear like a drip come from the faucet. Our toilet had a leak to it as well. The gentleman came out and ordered a new part for the tub, which took a few weeks to get, then eventually, he came back and installed the right piece. When he fixed the leak that was in the tub, the leak that we experienced with our sink was fixed as well. He also helped us with another drainage issue. So overall, I'm really pleased with the service.

The water heater was not heating. I called American Home Shield and the representative was fine. The only thing the guy from 1st American did was come in and say he was going to replace the temperature control and essentially, the guts which would be thermocouple, the igniter and the pilot on the inside. And then he turned around, walked out and charged me $186. But the heater didn’t work. He had to order parts. The next day, I got an email that said parts weren’t available, which really wasn’t true, and that American Home Shield authorized a replacement. The replacement was gonna be $1,100. Apparently, the credit that American Home Shield was gonna give me was going to be $300. So, I would’ve spent $1,400 plus the $200, and I’m assuming the 186 I was gonna be charged for a moderately priced water heater.

We've had a really good experience with AHS. Recently, we were having an issue with the heat was turning off when it should have been continuing to go on. What the technician ended up finding was that the elements within the inside of it that regulate the temperature was just a bit corroded and dusty. So, he cleaned it up and got it working again and we haven’t had any issues then. The contractors of AHS have all been very professional. They all do a great job of calling ahead of time to let us know when they're anticipated to be arriving. And so, it's really clear communication all around.

I like American Home Shield. Three Brothers AC/Heating fixed my heater that has been out for two weeks. I went online at 11 o’clock at night to submit the claim and I was pretty satisfied. It took the contractor two days to come out. They came on the next business day. It was quick and he was fine. Things are great now.

Once you get the appointment and talk to the person, the contractor is out within a week. They're very knowledgeable about what they're doing. They fix the issue and you're good to go. When I had Appliance Service Masters come out, the tech was really great. He was very friendly, very professional and courteous. He knew what he was talking about and he fixed the issue. It was done within half an hour. I had to leave work, go home and come back. So that was really great. He handled the situation pretty great. I’m very satisfied.

I had gotten my AC unit cleaned by someone locally and they told me that there were two different issues with my AC unit. The guy told me that I had a R22 unit and that he topped it off, and there was an issue with the secondary drip pan and that they had to replace a thing. I called American Home Shield and had them send someone out to clarify that. When All South Air Systems came out, the tech said there was no issue, that the unit is a R-410A unit. He told me what was going on, checked and ensured that they had not put R22 in my unit.

AHS has done an excellent job. In October, I called AHS to get the garbage disposer fixed. The pipe was leaking and when the contractor fixed it, he didn't put something long enough on there. A few days after the 60-day window, that pipe came loose. I called AHS and they had to put in another order. I'm not gonna pay $75 when the guy was supposed to have fixed the garbage disposer the first time. When I called the plumbing company, I couldn't get any help, which was why I had to call back and get Golden State Plumbing to fix it.

In my claim regarding an electric issue, the contractor Everyday Electric was professional and timely and there was not a lot of hoops to jump through.

There was a unit with my refrigerator that froze and it froze all the water in the back so water wouldn't dispense out of the dispenser. There were sheets of ice back there and it would make a loud popping noise every once in a while. Then the washing machine wouldn't drain. I submitted the claims for both of them through a telephone call. The rep seemed capable and committed to doing the job and the technician seemed to know what he was doing. The tech took over two hours to work on the washing machine and the refrigerator. We had to make a phone call because he wasn't quite sure how to access the part that he needed to get into and he talked to somebody about that. But I still have a bit of a problem with the refrigerator that hasn't been addressed. It dispenses water but it periodically makes loud popping noises like the ice cracking again.

When I submitted a claim for my downstairs furnace over the phone to American Home Shield, they had Summer Breeze Heating & Air Conditioning out the next day. The tech was very professional and pleasant. He was very informative and explained what was going on. From what he told me, I had another company come last year and they may have messed up something. Summer Breeze's tech corrected it and replaced my thermostat. So far, everything has been running well.

I went online and submitted a claim when we were having issues with the electrical outlets. When it showed Turner Electric would be the company that would be calling us, I got worried because it was in a totally different area code. I'm in a 559 area code and Turner was in a 530 area code. I thought they got the wrong client. So I called customer service to tell them that I'm in Fresno and the people they hired are in a totally different area code. They explained to me they had a local office or worker here in Fresno.

When the AC people put the compressor in, they said that it sounded like it was kind of weak or didn't know how long it was gonna perform. They said if anything happens, to call back. But I didn't like hearing that because I don't want a piece of junk put in my AC unit and if it's gonna be going out within a year or two. I do notice now when the AC kicks on, the compressor is pretty loud. I had to pay 480 bucks out of my pocket for Freon and that was a big expense on my part. So if they come out again and I have to pay that again, I'm really not gonna be happy. But they did a good job. Everything went pretty good. They were quick and very professional. Every time I called the tech and I left him a voice mail, he contacted me back pretty quickly. He gave me whatever information I ask for. I would highly recommend them to anybody.

The very first time AHS sent Anytime Home Services, they were quite slow in response. It took seven days. However, the second time we had an issue, they came out within two or three days, which was much better. We had a faucet that would not turn off and I had to go outside the house and keep turning the water on and off at the entryway. I've been with AHS for seven years and they've been quick to respond when I make a call.

We had a problem on getting our refrigerator fixed a year or so ago because I couldn’t fix it, then we had to replace it with a different kind and we didn’t like that. But that is what the warranty said so it was okay. We got a refrigerator. They did everything okay. The contractors were good and professional. They had to order some parts. So when the parts came in, and they had rescheduled and another person came, but all three different technicians knew what the problem was and what to be done. Sears did a good job. I’m glad we have Home Shield. My wife chose it and and we always have good service.

Something had broken on the gas thing of my heater and AHS sent out Greenway Home Services the next day after I submitted the claim at night. They did the repair and a part had to be ordered. They got the part and the technician called me and he was back out 9 o’clock the next morning. He explained everything and took his time. It was exceptional. I love AHS and they are good. I’ve had them for probably close to 20 years so far.

I normally just call the 1-800 number and go that way as opposed to doing it online. I may not be at my computer when I think about it so it’s just easier for me to dial the 1-800 number and let the automatic send me through to what it is I was looking for. When my heater motor went out, A-US Air Conditioning came out and replaced it and they did a great job. Good customer service. I knew the guy. He’s been out before for issues with the heating and my air conditioner. We used the same company the last three or four times. The guy came out on time, diagnosed it immediately, repaired it, and went on his way. I've had Home Shield for longer than eight years and it was only once or twice that I had a bad contractor, but 9 out of 10 have been good contractors. Home Shield has been a good service to me.

Usually, when you submit a claim, you hear from the contractor that day or the very next day. You can also do everything right there on AHS's website. When the heater wasn’t working, the contractor who came was very nice and professional.

I submitted a claim over the phone to American Home Shield, and their customer service reps were okay. They sent out Arizona Value Appliance Repair after three of four days, which was too long. Nevertheless, the contractors have been fine. They repaired the washing machine, dryer and refrigerator. These appliances are all going well. Overall, this home warranty provider is okay.

I never had difficulty when filing claims with AHS. I've had them for close to 2 years and I always just called in and reported the problem rather than doing it online. They were very helpful and there were no problems. Recently, there was a problem with the washing machine. The motor was making a lot of noise. The contractor came out, did a diagnosis on it and told me that to get it fixed, they would have to order some parts. He told me what was wrong with it - the motor was bad. The next thing I knew, I received a call from American Home Shield, and they told me that they chose to replace the washing machine rather than fix it. They sent me a link to order a new washing machine and within a week, I received a new one. The guys came in, did an install, took the old one out, and made sure the new one was working. It was great service.

Initially, I had made a mistake of putting down the wrong item on my claim with AHS, which I thought was the item to be fixed. They sent out a person to fix that who then came out but said they couldn’t fix it because it wasn’t the actual thing that they work on. When I contacted AHS back, I had explained that. The customer service was saying that I would have to be charged another fee to send the right technician out, but they waived that and re-initiated the request. I appreciated that.

I called in for a plumbing issue on the phone and spoke with a live person who did a great job. Response Plumbing & Rooter Service called and said when they were gonna come out. They came over quickly, they did not waste any time, and they knew exactly what they were doing. It took them about 30-40 minutes to replace the garbage disposal. They wiped down the counter when they worked and made sure that their shoes were covered with those pads to protect my floor. They were very professional and friendly too. I was happy with the service. Since they have been out, the unit has been fantastic. American Home Shield does a great job. I have had them for years and I would not change with anyone else. They replaced my refrigerator, washer, and garage door opener as well. One time they also fixed my microwave when no one could fix it.

A guy from JM Appliance came out and assessed the situation on the dishwasher and the refrigerator. He said that it’d need some parts. He told me that either he or somebody else would come out. I said I want the same person because you see this a lot of times where somebody’s passing the buck. So when the other person comes out, he might find something different. He said that he would do that. I even spoke with JM himself, the owner, and he said, “Yes, we can do that, no problem.” They then sent somebody else out when JM had already confirmed with me that it would be the same person. So, we had to keep rescheduling until the same person could come out and finish it.