American Home Shield Reviews

The first guy who came out was horrible. He completely changed the settings on my dryer when he checked it and he put it on manual. And he kept saying, "I'm gonna check and see. It's probably the sensors." But when you put it on manual, the sensors are not in play. It's a manual dry. I said that to him and I said, "Well, maybe you need to put it on what I use." "No, no, no, this is what I need to do to check it." He couldn't get it to do anything wrong. It tumbled. I even asked him, "Why don't I put some laundry in?" "No, no, that's fine." My impression of the first guy was that he just wanted to get in and get out as quick as possible.

I had some plumbing issues in my bathroom and Jaime Avellino Plumbing came and fixed it. I called Home Shield and followed the directions. It was very simple. The tech called right away and came the next day. Super professional. I was very satisfied, and would use him again.

The tech came, had his identification on and let me know who he was. I took him down and he looked at everything. I'm so thankful that he came right in and handled the problem very well.

I just called American Home Shield and scheduled a service request. They, in turn, got me connected to Certified Electrician. They came in because my external lights weren't functioning. The service was pretty good. I called the person. He gave me a time. We set up an appointment. Before he could come in, he checked outside. I didn't know that the switch were tripping. The external light was outside the front door. I was looking for it in the garage and all over. So, he just pressed that and he tested, and he said that it was functioning. I was trying to put up Christmas lights. I brought up the lights. I plugged it in. Everything was working. We tested in the front. Then he asked me to test in the balcony. So, I went on the patio and tested it. Both the places, they were working. I also tested it in the garage, outside the garage, underneath the balcony and the patio. It was working there. I was pretty satisfied.

When I called American Home Shield, it took a couple minutes to get through. With COVID it makes it a little bit difficult no matter how you look at it but they answered fairly quickly. I told them what I needed and they took the information for my deductible. It was relatively easy and I had an appointment the very next day.

We requested AHS as part of the sale. You'll never know when you're buying if the appliances are not new. It's nice to have that coverage. We were protected with AHS for a year from September ‘19 to September ‘20 in my daughter's house. We are protected presently for our condo in Florida from February this year until February next year.

We weren't getting heat from the furnace and it kind of made me nervous because of the cold weather. The tech from All Temp came out and he set it up so it would run and would kick in automatically until he could get the part. Then he went to get the part. They gave him the wrong one, so he had to go back and get the correct one. He went beyond what he should do. I'm very satisfied with him. He was a really nice guy. I would do business with him any time. American Home Shield was very good. They helped right away. I would tell others I highly recommend them. In case of emergency or otherwise, it's the place to call. They get it done right away.

It's been awesome with AHS. When you submit your claim, they charge you and they contact you immediately. I've never had an issue with waiting on trying to get something repaired. I had my air conditioner repaired and the guy broke something on the switch. They immediately set off for the part, paid for it, and fixed it. The people that came out to fix my dishwasher were on time. They were very nice. They came back like they said with the part and put the part back in.

Everything went great with my most recent claim. It was just a simple mainline clog. The plumber came out at their first availability and got it fixed up really quick. I had to call to add a couple stoppages, just in case there was more wrong than what I initially thought. So that way, it would be covered. But when I called, everything went super smooth. Placing the claim to American Home Shield was really easy.

My furnace was acting up. It was blowing cold air. I reached out to American Home Shield. Immediately, I was contacted by S & L. They made contact for an appointment to come out really quickly. In about two days, a technician came out and did the first analysis of the problem. I had a very good experience with American Home Shield online doing the claim. I also had an excellent experience with setting up an appointment with S & L to come out for the initial appointment.

When there is no insurance, everybody feels that we can postpone maintenance. And for the long term, it is difficult to maintain the house. So insurance gives the plus point and it does not matter if in one year, we don't need any repair. But maybe on the third year, we'll need some sort of repair regarding heating and cooling, so we'll need the insurance. Recently, we were having a heating issue where initially, the furnace was okay. But suddenly, it stopped working. We submitted an online request with AHS and the process was easy. The techs they sent out found that the inducer motor was not working and they replaced it. Other than that, my brother is going to buy a new home and we're thinking about getting the insurance for him.

I put the claim in then someone texted me right away when they could come out. They came when they were supposed to and texted when they were coming. They were very swift in finding the problem. They said that they would have to order a part and it might take a couple of days. But the guy said he would try and get it as quick as he could and that's exactly what he did. It was that same night that they sent me an email saying that they would be out the next day. He came back the next day in the afternoon and put it in. My husband said he asked any questions he had and he answered them. I never met them personally but with the interaction I had through texting with them, they responded very quickly. My husband said that the guy was very courteous and seemed to know what he was doing. It was a very good experience and everything has been functioning quite well.

I had a problem with the oven. I'm old school, so it took me a little time to dial this and dial that and finally got somebody when I asked to speak to an operator. Then I was good. The tech came out, looked at it real good and said it needed another board. He had to put a board in it. He ordered it, came back in good time, and fixed it. Everything was up to par. He had a mask on. He was dressed professional, and he acted professional. He spent a lot of time checking this and that to make sure he got the right diagnosis for it. He told me to monitor it to see was it still gonna have that same problem. But we haven’t had a problem out of it and she has been doing plenty of cooking. So, she’s satisfied with it. Everything went great. I would recommend Home Shield because it seems like, this ain't gonna break down, that ain't gonna break down, but in the long run time, you're gonna need it, and it's right on time.

I was not able to close the garage door with the garage door opener nor the keypad and when I pushed the knob on the side of the house, I had to keep it pushed all the way in before it would close. I didn’t have any difficulty in submitting the claim to American Home Shield this time because I did it online. Trying to get someone on the phone to put in the work order is difficult at times. The contractor came and took care of it. AHS is an excellent program because $75 to get whatever it is repaired is a lot cheaper than paying out of pocket. It's a great product to have. My boss wants me to provide him with the information so he can look into getting the service as well.

My AC/heater unit would not come on. I filed a claim online and United Air Temp called and set up 5:00 to 7:00 as a timeframe for the service. They called later, though, at around 6:30 to say they were running late. But the tech came at the time he said he was gonna come. Everything has been working fine since he came out.

My garbage disposal was leaking and Altstadt came out and replaced it. They were great. Communication was great. They were in and out quickly. They wore masks too. They did have to go to the supply house here in town. They didn't have it on the truck, but it was the same day. I've also submitted a claim for my refrigerator. The claim submission process was easy. I was turned on to the service because my father-in-law has had it for quite some time and he made mention of it. Our house is almost six years old now so I figured things would probably start to break. It's easy enough to budget for the monthly fee that the Home Shield costs rather than go out and replace a refrigerator.

I called American Home Shield with some ductwork. The tech came. Then I called for the furnace, and he lit my furnace with the power. The guy was pretty nice and good. He was very courteous. The only thing was, when I was trying to do the claim, I was on hold for a very long time. I've been protected with American Home Shield for about 15 years, and I got them a couple of customers through the years.

The repair people came out, and they thought one part was broken, so they fixed that. They then discovered another part was missing, so we ordered that. It's complete now. It took a little longer than it usually does, but they had to order another part, so that's understandable. All in all, it was a good experience. They were professional and knowledgeable.

The heater was not coming on. The first time the people came, they were able to turn it on. But then it cut off, so I called them back. They came and said that they had to order a part. I’m still waiting on the part, but they were pretty fast and good.

There was some water leakage from the ceiling in the kitchen. Proven Professional Construction came and looked at the ceiling and said that there was an internal piping issue. This is tenant-occupied and I'm not in that home. They did the inspection last week and were supposed to give me a written report within 48 hours but that never happened so I'm still waiting on that. The claim is not closed yet because it's not fixed yet. There was another claim that I had before this and that went fine. American Home Shield has 4 stars on average and the price is good.

I filed a claim for the hot water heater and a couple of leaks in the kitchen and in the bathroom. The gentleman came out on Monday. He was on time and was very professional. He looked at everything that I listed and he pointed out a few things that needs to be fixed before they cause more problems. But he didn't fix anything. He's waiting on some part to come in tomorrow and he’d be out at 3:00 tomorrow to fix it. So, far it hasn't been bad but it's been a week since he came out.

I had an appliance issue. I called AHS and submitting a claim with them was easy and clear. They sent out Harford Appliance Repair and the techs set an appointment which wasn't too far out for me to keep waiting. They also had gloves, masks, and booties on their shoes while they worked. They fixed everything that needed to be fixed and so far, the appliance is still working properly.

The service guys did a great job. They did come back last week and they installed a furnace for me. AHS did do a good job as well. But yesterday, around 5 in the afternoon, the thing just died. So I had a friend come over. He looked around and couldn't make sense with it. So I called and I emailed them. I got up this morning and called them again. They said they’d be out. They came out and the problem was the old thermostat. They corrected that and put in a new wiring. So far, so good. The guys that came out to do it did an excellent job.

I mostly call in instead of going online and it doesn't take that much maneuvering to get it done. The techs are very forthcoming with information that they feel I should need as well. I had two recent experiences. One was up to code plumbing and he didn't complete his job on Saturday. He said the stoppages was a little bit more than he expected, and the bathtub is still unusable at this time, and that he would reschedule me. I haven't heard anything today though.

The Sundance Company came in for a leaky faucet. When the guy was changing the faucets, for some reason, the plumbing started leaking everywhere and he had to replace it. He replaced it with an older tubing that is no longer used in new constructions or to fix anything. Apparently, that was something that he shouldn't have done. Five months went by and the faucet just fell apart because it wasn't tightened because the tubing wasn't placed correctly. So I called the second claim for somebody to come and fix this faucet.

The heater wasn't working. It would only go up four degrees in three hours. AC Wizard replaced a part that made it speed up and it was fine after that so I was satisfied.

I just moved into the property and I was going off of my inspection from the purchase of the home, things that I needed to rectify, so I called a plumber out. He came out to do an inspection, and he said, “Oh, yeah, we can do a flush for 175.” He said there didn't seem to be any issues. I have a tankless water heater and I wanted to get a water heater flush, but then the plumber said that the hot water valve was broken, so he wasn't able to do the flush. I was a little leery of it because his shirt was all wet, so it looked like he broke it. I went along and called my warranty, and American Home Shield sent out Jorge.

We heard about the company from some friends of ours who have been members when we signed up. We like the speedy response to our request. We've had regular issues with our house and we never knew who to call, and this makes it easy. I just go online, open a case, somebody calls, somebody comes. Problem solved. I recently opened a case and Moreno called me right after. They came out the next day and checked our furnaces. They were only here for 10 minutes and were gone. They have been here before and we have been very happy with them and Home Shield. We told friends and family about Home Shield. Our neighbors signed up for Home Shield after telling them that.

My heater went out. I called American Home Shield to file my claim. It was very easy. Then I had somebody out the next day. I wasn't there. My husband was. He said the tech explained everything to him, showed him the part he took out, showed him the new part, and was gone within an hour or so. All in all, I love the coverage with American Home Shield. I love the fact that they come out so quickly. I don't care who you talk to on the telephone. They're always so nice and polite and professional. Now, there are some things that they can't fix. I happen to have a house that has some things that they can't fix. But if they can fix it, it's done.

The motor on the inside AC unit wouldn't come on. Millennial HVAC came out and fixed the issue. Every time we've needed something, Home Shield has been awesome. We had a different AC issue right after we bought our house and an electrical issue. Both times techs came and fixed the issues. It was easy and I'm very satisfied.

My refrigerator door would not close all the way. It would stay ajar. The refrigerator warning bells kept going off because the door was not closed all the way. The Sears rep came out and fixed it properly. On the hinges for the door, it just needed some washers that apparently were not originally installed when the door was delivered to me. I had service calls through American Home Shield two times in the past and the reps did not fix it properly and the problems remain. They just put like a Band-Aid on it. It was fixed for a month or two, and then it came right back. But Sears had gotten it right.

Shinmen Worldwide came and worked on my stove and my dryer. But I'm still having issues with my dryer because it's not drying. So they're supposed to come back tomorrow and look at it again. It's probably about done, but they want to send somebody else out to put more eyes on it. Other than this little issue, I haven't had any problems with AHS.

We had a preventive service that was to do the system check on the heating system for the winter. It was very easy to submit the claim with AHS. It went on and saw that it was available to have it done. It automatically scheduled it. They contacted me the next day. The tech was out a day later. They let me know that the system was good and everything functioned perfectly. I've also had other claims for plumbing, AC stuff earlier this year and I had an electrical also, which the guy resolved in a matter of a minute. It was an excellent experience overall with AHS.

Our heating system was not working, and the tech came in and swiftly fixed it. So, we thought it was good. We were pretty content and happy with the experience. American Home Shield's service was good. Every time we've had somebody come out, it's been a positive experience for us for anything. So, we appreciate it.

I filed a claim online with AHS and the process was easy. Then, someone called me really quickly, within two minutes, which was a great experience. The tech came out because our third-floor toilet was leaking and by the time we caught it, it had leaked through the walls all the way into the first floor. We knew it was coming from the toilet, there was water all over the floor, but we weren't sure what exactly it was coming from. We were able to turn the water off and drain the toilet. Then the next morning, things were clearly drying, so we could tell that was the source.

I had to use Home Shield twice this past month. Once for my refrigerator and once for my swimming pool. Home Shields’s response was excellent. I called them and they had somebody come out within two or three days, which is the best you can expect under today's circumstances. But Home Shield could do a little bit better job in vetting their vendors. I wouldn't let the guy I had with the refrigerator in my house a second time. I took care of it myself.

I like that I could go online and there are already pre-selected options for me. I also like that they came out as soon as possible. I put the request in in the evening and the next day, they came out. The guy was fine. He took a look at the furnace, kept checking it out, made adjustments and so far it’s working.

My dishwasher wouldn't drain so it was causing some bad smells and it wasn't completing the cycle. The guy ordered what he was supposed to but the wrong part came. It took two or three weeks but everything else was fine. The company was a son and a father. They were both nice gentlemen and did good work. But I called somebody out probably a year or so before and it was kind of the same issue. They kind of did a little something to get it passed. The same issue kept on happening probably about two or three months after that. I hate when you call in again about the same issue and you're paying your fee again.

In the beginning, I wasn't really liking them as much because of the simple fact that I pay for them to come out to fix something but it wasn't covered under the insurance. So I wound up having to pay money for no reason. But besides that, it's good to have for the minor things that they can fix. They were able to fix my air condition but I had to pay extra for the Freon. They also were able to fix my lamp. The contractors were good.

We had multiple things go wrong with our appliance. The icemaker was freezing up all the time. It would make 10 cubes of ice and freeze up solid behind the wall where the fan was, and we’d have to defrost it by doing stuff to it. The temperature inside the refrigerator was also getting up around 50 degrees and then none of the controls were working on the pull out drawer down below. They would not function. We couldn’t change anything like we used to be able to.

The shower was leaking. The plumber from Jim Woody fixed it easily and he was a very good guy.

AHS is good. The service they provide is very excellent and professional. The only concern is it takes a little too long for the techs to come. I really wanted to have the system fixed as soon as possible with my recent claim. But it took three days for the techs to come out.

American Home Shield has a hard pass rule of not looking to replace and forcing the consumer to have to take a piecemeal fix. If the unit calls for a replacement, whatever it is, it should be replaced. I informed American Home Shield that because of COVID-19, the manufacturer that deals with my unit was shut down throughout the whole summer. I was given a piecemeal situation until the manufacturer was back open again. The unit was not functioning properly, but the servicer said that they don't replace them. They just fix them. It is working, but I know that I have a unit that is not efficient and that’s my biggest concern. Everything else was fine. The servicer showed up on time and serviced the unit.

The experience with the appliance repair was good and everything is working right now. I had two techs who were sent by American Home Shield and both of them were on time. Also, they contacted me and let me know what was going on. So, I didn't have a problem with it. I'm gonna have to do a little adjustment on the washer but everything is fine. I will recommend AHS to friends.

My refrigerator is running and cooling, but the food got spoiled and we didn't know why. Robin checked the refrigerator, and he found out the fan was not working. He changed the whole fan parts there. He said the parts arrived very late, but he did an excellent job. It's working great now. I like American Home Shield. It’s a good one.

I'm not happy with American Home Shield. Their accounting department is supposed to call me back to tell me why I've been overcharged 20 bucks a month for the last two months. The payment comes out of my account automatically. Their reps were pretty good, except I was on hold for about a half-hour the other day and it was the most annoying holding music. They have this horrible jazz that doesn't even meet the definition of music. So, by the time I got back on the phone after a half-hour, I was not in a good mood. The people have been pretty decent but some of them have trouble speaking clearly. The lady I spoke to used this term and I had to have her spell it. It didn't sound anything like what she was saying. They really need to learn how to enunciate the correct language.

I filed a service complaint for my garage and came to find out that it wasn't the motor, it was something else. I'm in the process of scheduling another date for a contractor to come out and fix that problem. I've tried calling them but I'm always getting a voicemail. And I haven't had time to call American Home Shield.

AHS's reps were very professional. They did what needed to be done and got me set up quickly. The tech was excellent. He knew exactly what to look for from what the unit was doing. He didn't have the part with him, but he got it promptly. He came out the day before thanksgiving and made sure it was installed and working right so we had our oven. AHS is worth the money.

Sears was out here for a dishwasher repair and the oven, and they were perfectly fine. I've got seven contracts with American Home Shield. The only problem I really have with them is that, you ask them if something's covered, they tell you yes, and then sometimes you find out that it's not, after the service person has come.

We're very happy to have American Home Shield. We had our repairs done and everything was good. We highly recommend them because we've had the service for years and we've had nothing but good experiences. When our refrigerator went out and there was a short in the house, North Coast they fixed that and everything came back working. They also fixed a fixture on the outside of the house. Everybody was very professional and helpful. They made things happen fast.

United Air Temp came out because the heat was not working. The guy fixed it quickly. It was easy and painless. I'm very satisfied with the work that was done. He's very friendly and professional. He was very knowledgeable regarding the problem or possible solutions.

This is the first claim that I've attempted to file that has been filed successfully. It was for the garbage disposal and I did it online so that made it easier than talking to a person. The guy who came was wonderful. He was prompt. They usually give you a window and he texted me at the beginning of the window saying he was on his way. He got here and he was professional and clean. He didn't come in with dirty shoes and he wore a mask the whole time. He did try to repair it but when he was testing it, it was still leaking underneath. He said it was a bad unit and it needed to be replaced. He ended up replacing it. He took care of business and was out of here within the same window time. It was really good. I had a prior issue and when I called, customer service told me it wasn't something that AHS covered even though my policy said it was an appliance they covered.

My oven quit working so I submitted the claim online then Omega called immediately to schedule the appointments. They got someone out there within a couple days and he was a super nice guy. He had to take my panel out then ship it to another company to fix it. He shipped it right out because he was trying to get it back for us in time so that we could have it for Thanksgiving. Sure enough, they had it shipped right back to our house so that I would know when it got here. I called them right away and they came the next day and installed it. It was a great experience with AHS. They were so friendly and so helpful. I was really happy with them.

I’m very satisfied with AHS and I just re-signed up for another year. For the most part, they’ve taken care of our claims very well. They're taking care of this one but it just took a week or two before I even got an answer. It takes a long time to get some feedback when you do put in a claim, but it should be done in a day or two, at least, to acknowledge that they're looking for someone and they haven't found one yet. A little follow up would be better. It took a long time to find out that AHS couldn’t find anybody to help me on my roof issue. I ended up contacting our contract company. We’re contracted through an organization through our nationwide real estate site. So I just contact the person who works corporately, they contact American Home Shield, and they will finally get some results. I still recommend AHS but I tell people they have to be patient and sometimes, they might have to call again.

I had a ceiling fan that wasn't operating properly. I went online to request for service. It was easy to work around American Home Shield's website, except I had two ceiling fans I wanted looked at, and it wouldn't allow me to do the second one. My experience was excellent.

AHS has been excellent and I'm totally satisfied with them. I submit my claims online and the process is easy. I also never had an issue with the techs they sent out. They did a good job and everything's working, so far.

When the guy from Drain Masters came, he went to fix the drain upstairs but it got worse. He came back right away and fixed it. We haven't had any problems since. So we are really happy. We’ve done our claims largely over the phone. Once we’re able to get someone, the experience was great. The only drawback is that it takes a while to be able to talk to someone. You're usually on hold for quite a while.

Myers Comfort Specialists came out to look at the heater. When you would turn on the thermostat, it would sound like it was coming on and it would shut itself off. It was easy to submit the claim through the website. Within 10 minutes of submitting the form, we got a text from Myers and it allowed me to schedule my favorite time, the next best, and the third-best time for them to come out. I liked it a lot. We did it on Friday and the tech came in on a Monday.

The burners on our oven have been working but the igniter in the baking part of the oven wasn't working. We replaced the igniter but that didn't do anything. So, we had the technician come out to look at it to see if he could figure out what was going on. He was able to repair the unit. He fixed the panel on the back of the oven because there were some wires that were loose.

My toilet was leaking and it took a few days for a guy to come out. But he was very friendly and it was good dealing with him.

Our experience with AHS has been very good. The furnace quit running altogether. I like the idea that when I called them, they called back very quickly. Then, they got somebody set up and the company that had set up got up here right on time and it was good. They tested it out and they thought it was the low-pressure switch. They replaced that. But he got a bad part, so he had to bring another part in. He put it in there. It ran good for about 24 hours, and then it would kick out. So they came back up and they tracked it out and it was the control board down there. He put it in and it's been running like a champ ever since. These guys that came up with the furnace were very good. We also had a claim with the microwave. It just absolutely quit. They brought a guy up here and looked at it. He said, "You can't do it." So we got a new one.

Terrible service!!! Filed a request for service in September 2020. Service technician came out on September 28th 2020. Indicated that the part was hard to find but they would return on October 7th 2020 to replace. October 7th came and service technician was a no call no show, I called AHS and they were still locating the part. Today is December 1st and the washer is still broken. (The washer is a 2017 Samsung.) I have called the customer service department several times (12 time) and the call center in the Philippines is nice but does not know what to do. I have also tried multiple times to reach an onshore call center and they do not exist unless you want to buy a service contract. Unfortunately, my house has a main floor laundry and the water has leaked under the porcelain tile and destroyed the sub-floor.

We had a plumbing issue. I called. I couldn't remember what coverage I actually had, so I had to look at my account online. I was more comfortable calling, but it was fine. It got handled efficiently. The company that came was great. I couldn't get my plumber here, so I used those, and they were here. I called one day, and they were able to come two days later.

Our claim with Home Shield and Alpha Appliances took a little longer than I thought it was going to but it all worked out well. I was very pleased. John, their tech, was awesome. He came twice and he was very professional, quick, and knowledgeable. Everything has been awesome since Alpha came. AHS is very reasonably priced and they do what they say they're gonna do.

In general, we've been very pleased with AHS and I've recommended it to many other people. We have a house that was built in '78 and there generally ends up being at least one issue a year that comes up that for the most part has paid for itself. The process is very easy. The fact that I don't have to keep my member number memorized and I can look it up with my telephone number and my address made it very simple. I had a plumbing issue for the kitchen sink and the techs were good. They came closer to the end of the time window but they did come and it was resolved within like 15 minutes. They didn't talk a whole lot, but at the end of the day, the problem's resolved.

All-Ways Plumbing was sent out for an outdoor hose bib that was leaking. They started on it and got it done really quick. These guys were great. Everything was pretty good. I'm happy with American Home Shield.

I had some light switches that weren't working properly. The lights would flicker on and off in four different rooms. When One Way Electrical came the first time, they repaired everything. Right when they left, one of the rooms started doing the same issue again. When they came back, I felt a little silly. It was just a bad light bulb and I was thinking it was bad wiring. They were professional, on time and explained everything well. They cleaned up their mess too.

There have been plenty of times that AA Dependable Appliance has come out. The most recent was for the dryer and the guy fixed that on the spot. The cooktop's been the main thing. It just doesn't work. It has error messages. They had already ordered two new parts and they didn't work. As the guy was walking out the door, he said, "There's one more part that may work, but I'm not really sure. We'll have to talk to American Home Shield." The cooktop is 11 years old. I called American Home Shield and told them, "You all might want to consider replacement. I know that's not optimum, but you're going to keep spending money on parts perhaps." It didn't go anywhere 'cause the next thing I heard was that a new part was coming on December 7th. I'm beside myself with frustration. I haven't been able to cook for eight weeks.

Recently, my dishwasher would run, but the door wouldn't lock, so I had to stand in front of it to keep the water from going all over the floor. The repairman fixed it in no time at all and exactly what it was. He was very informative. He gave me a lot of information about the dishwasher and what I should and shouldn't do. He noticed that we use the pods and he said, "Don't put those in the soap dispenser because it dissolves too late, and it could leave a residue on your glasses. So just put it in the bottom of the dishwasher." I've recommended to all of my children who own homes that if they're going to get a home warranty, they should get it through AHS. One of my sons had a home warranty through someone else and was not happy at all, so I told him that.

The guy from Sigmond Plumbing didn't wait around long enough to make sure that the toilet was running. Also, the guy was pretty arrogant to my mom. He said at least we can still flush it and left. I had to call them out for the third time and I went in there. He had somebody else with him, which I'm assuming was his supervisor by the way they were acting, and he was totally different. He just needed to adjust the chain. It was something minor that he could've taken care of the first time. But everything's fixed now and it's all okay. I like AHS and it's great for what we need right now.

AHS had a good price that covered appliances and my major items. I made that mistake on the company I had before and when I looked, it cost me less to cover both units with AHS than it did to cover just one. So, I went with them. Submitting a claim with them was very easy, too. I appreciate that I did it online recently and I would get a text acknowledging that I had submitted it. One of the times that we had a tech come out was a follow-up visit because the first time the techs came out, they thought it was something loose then the appliance broke again. They diagnosed it, then fixed it. So, I wasn't charged for the follow-up and it was very good. Some techs also came out for the heating system and they were very fast in responding. As soon as the equipment arrived, they came very quickly and installed it. So I was very appreciative and my house is warmer now.

The first time I called, the tech came over and fixed the heater. But it broke again. So I called for the second time and he came over again and fixed it. It was good. The tech was good and nice. I love Home Shield.

The ice maker on our refrigerator wasn't working and the dryer was making a horrible squealing noise. There were two claims that were put in and they were very easy to do. There were two different contractors and they were very good, especially for the folks who came out for the dryer, which was South Valley Appliance. They're very professional, very courteous and helpful. The one who did the dryer worked right then and there. The other one for the refrigerator had to make a couple of trips to get parts. Everything's working fine now.

My whole pool filter system would not filter. I did the claim to American Home Shield online. It was easy. I got an email and a text. The techs were great. We got another claim in for our dryer right now and it's just that they're waiting on parts because of COVID. But there's nothing AHS can do or the contractor. I've been with AHS for over a decade, and they're great.

A 1st Choice Appliance Service came for my dishwasher. The tech explained what was wrong with the machine and he fixed it. Things have been good since then. A week later, the dryer went out and things went the same way. I really like my AHS's service. It works as advertised.

All it took was for us to call and then, we did the appointment. The contractor came in on the day that they said and they had their mask on. They took care of the heater professionally. It wasn't that big of a job but the gentleman was there searching and looking for what was wrong. He found the problem and he had the parts in his truck, so he got it fixed.

The only time that I ordered something from American Home Shield was for a tune-up on my heater. It was the first time that I filed a claim and the website told me to set up. For some reason, I did it before and I got some problem and stopped doing it. But I need to go back and do it. Other than that, I'm happy. The serviceman who came here and worked on it was fair and did a good job. It took almost a month for him to come but because of this pandemic and people needing heat with the weather coming up, he was probably very busy fixing heaters.

It took a little bit longer than I thought but part of it was because I was not available. Initially, the contractor was supposed to get in the next day then he couldn't come in. He could only schedule it for the next week. But the next week, I was going to be out of town so it had to be two weeks later. But he was very good, very nice and very professional. He fixed the dishwasher to my satisfaction and it's working great. I’m very happy with the service.

Our dryer was not working so I just called American Home Shield. They told me Lopez Appliance was gonna be coming out. They called and made the appointment. They came out but they didn't have the correct part. They got it two days later and they were able to come out that day and fix our dryer. They did a great job.

I was having problem with the heating and air conditioning. The HVAC people called for the job and when they came in, they said that it was an electrical problem. Then, AHS called JT's Electrical Services for the job and they came in. They were really wonderful in scheduling the appointment and their rep, Debbie, was awesome. In fact, she was more helpful than American Home Shield. Then, the techs had to come back again because the system went out again the very next day.

It’s easy doing claims to American Home Shield. I've done claims both online and on the phone. This time, I did it all online. This is like the fifth time I've had a claim, and while this one probably went the smoothest, they've all gone fine. After the tech was here, everything works as far as I can tell. I'm very satisfied.

I called in the general number, and they wrote up the claim and had the person call me within a matter of 24 to 48 hours. It was quick and it went very well. The guy that worked on our appliance did an excellent job as well. He was very polite and thorough. It was a big job from my point of view and our experience was exceptional. We're very happy all the way through. American Home Shield worked for us.

I have a pending claim for my washing machine and I haven't heard anything. I'm a little concerned about that because they should have reached out to me one way or the other to tell me it's still pending or it had to be escalated to a different area. I'm a little annoyed with that. Other than that, the service has been great thus far. I've requested service to unclog the drain and they've replaced the sump pump. Those were quick and convenient.

My sump pump didn't seem to be working properly so they looked at the main drain. Apparently, the builder left pebbles at the bottom of it so it wasn't draining properly. The company was excellent. The technician knew what he was doing. He explained to my husband what was going on and what needed to be done. He also said that because of foreign objects being at the bottom of the drain, he didn't think they were covered to have it fixed. I'm very satisfied with what we get from American Home Shield. However, if somebody wanted to call, they would have to wait on the line for so long.

When I had a frozen line in my freezer, a nice gentleman came out and took care of it. He did it in one day. However, I’ve had some back and forth with what AHS covers and what they don't. We also had miscommunication. The problem is some of their vendors that they suggest aren't available. I have another property that I used them for. They had to take the cabinet off to get to the part. They couldn't fix it but they never came to put the cabinet back on so I had to put the cabinet back together myself. That was kind of a bum deal. I called American Home Shield on it and they said that was up to the vendor. I called the vendor and they said, “As far as we're concerned, the claim has been closed and we're not coming out,” so there I was having to put the screws back into the side of the cabinet which I'm capable of doing but that's not what I pay for.

It was really easy to get the service scheduled. It was very simple. I did it all through the online system. The company that they sent out was really good. They serviced my unit and they were very caring. The guy was very nice. He didn't mind me hovering over him to see what he was doing. He explained everything to me and found a couple of issues that he took back to them.

AHS responds more quickly than the other company I had. They cover what they’re supposed to cover. Recently, the heat was not going into the room at my rental property. I called my warranty company and they called American Home Shield. According to my tenant, the individual went out, went up the attic, and tied the tube that had separated and they were getting good heat so everything was taken care of.

The microwave broke down so I submitted a claim with AHS. The technician called me first. He came to the house and everything was great. He was a complete gentleman. The repair was timely. I've also submitted a claim for my air conditioner and it was a good experience too. Our experience with AHS has been very easy and satisfying.

Our heater had quit working. Robert from R&K had come out. When he first got here, he thought maybe it was the zone board that needed to be replaced. But he had gotten his little gauge out and was checking points on the electronics. It found that there was a relay that lost resistance. He replaced that part and everything came back on. He was here for about 35 minutes tops. So, it was a good experience.

Joseph, the guy that came out to service the oven, was very professional and extremely nice. He wore his face mask. His first visit was about 20 minutes. He explained what was wrong and he repaired it. He had to come back a second time because after he fixed the smell, it's not holding heat. They had to order a part for me. The last email I read was dated the 24th and it said that they are waiting on the part to come in and fix it.

American Home Shield sent Relaxed Heating and Air for the maintenance on our air conditioning. They came to check everything. They were really nice and good. We're good with American Home Shield. We’re happy with them. Having the warranty on our property is so valuable. Without it, I wouldn't even know what to do. Also, it's good to have to have no headache for whom to call if you have an issue or problem.

Home Shield is fine. I am still waiting to hear on the repairs they're going to make. There's a problem with our hot water tank, and the person who came said that it should be replaced and it's going to probably give on us. I haven't heard anything from American Home Shield yet. The person who came was very good, very pleasant and knowledgeable. We put other claims in to Home Shield. There were minor claims like with our refrigerator. They've always been good. They've always fixed the problem. In one case, where they couldn't fix it, they replaced the disposal. The techs were all very good, knowledgeable and clean. They didn't make a mess of anything.

My home is 11 years old now, so a lot of the stuff is starting to wear out and give out. I’ve heard horror stories about home warranties, so I was nervous about getting one. I saw some good reviews recently on American Home Shield, so I said, “Well, we’ll take the chance.” I’ve had to make two claims and American Home Shield has been very responsive. I'm ecstatic. I've been telling everybody about them.

Our dishwasher wasn't working so I called American Home Shield and the Sears guy came out. He realized what the problem was but there was a piece that was missing that was causing the dishwasher to leak out water. He went and ordered the part, came back the same day and fixed the rest. He was very professional and very friendly. He went above and beyond ‘cause he could have probably just said, “I'll have to reschedule you for another day.” Everything went great. This is my first time ever using AHS and I liked it.

American Home Shield is usually pretty prompt when I submit a claim unless they can't find a technician at the time, then they would call me back. Also, the contractors have been fairly decent. ASAP came and did my plumbing. They redid all my sinks but I had to pay that out of pocket because AHS wouldn't pay for it. Then, a couple of weeks went by and my water heater went out. ASAP came out and the plumber, Mike, did a great job. He was fast and prompt and he showed me the problems. The other contractor that AHS has sent out was for my air condition and they were professional. They assisted with other things I wanted to do later on. I've told a couple of my friends about AHS. I told them to give AHS a call and see if they can be walked through what they want to be covered in their homes. AHS is a great company to be with and it's been a money saver for us.

SAP Services looked through our hot water heater. It turned out that the heater itself was fine but the burner wasn't turned on. We had our other heater replaced by American Home Shield two years ago and the guy failed to reignite the other heater. So for two years, we had just one heater running. We relit the burner and that was it. The tech was great. We've been with AHS for five years and we like the savings.

We had an issue with one of our garage doors. We contacted our home warranty company and they connected us with Sam's Garage Doors. Sam's Garage Doors was very responsive and they communicated very efficiently. They also were able to schedule us very quickly. The technician who came out was very professional, punctual, and really good at his job because he fixed it within half an hour. He was great and very nice. In our experience, most home warranty companies have their pros and cons. So, you might as well just go with American Home Shield.

I love American Home Shield, I've been with them before and I've never had a problem. I had an issue the first time recently. The tech that came out fixed everything but told me he had to wait to get approval to fix the wire outside. I said, “But that’s still electrical.” He didn't really start till it rained real bad. I didn't argue with the guy, cause I told him, work was done on the house a year ago. But my plug just started working last week. I said, “that pipe was bent like that, when I first bought this house.” He said, “Looks like some loose wires here."

The sensors on the return air failed and along with it, it kinda took the circuit board out. I made the claim and Atchley responded pretty quickly. They came down and assessed the problem. They determined the part that needed to be ordered and they ordered it. Then, they came back and fixed it. I wish the part could be delivered more quickly but I was pretty happy with how they handled it. It was an overall good experience.

We had a leak on a damaged kitchen pipe and the contractor was able to fix it. They were excellent and very professional. They came in with masks and covers for their shoes so, their protocol for COVID was great. My husband and I were very pleased. We have had experiences in the past with American Home Shield and we've always had good luck. Things have always been covered and what’s not covered is clear from the contract. The experience with AHS was superior and the plumber was wonderful.

When my heat wasn't working, I called the number on my paperwork and the process was very easy. This is the second time I've had to use American Home Shield since I've added the service and it's always worked seamlessly. I got an immediate response from the contractor that afternoon. The guy came and my wife said he was very polite, professional and helpful. It was a very good experience. My heat is a very old system, and for now, it's working as best as it can.

The contractor was out here a couple weeks ago and he worked on the furnace and got it running. It ran fine for two weeks and then, it did what it wanted when it wanted. There's a problem with the furnace that none of the people I've talked to seemed to know how to deal with, including the people that installed the system. Somebody needs to get ahold of York who's the manufacturer and find out if this is an ongoing issue. My daughter and son-in-law have American Home Shield. They've always been, "If we can't fix it, we'll replace it." I like the feeling of that warranty. I had a faucet repaired by a different vendor for AHS and all went smoothly but that's the only other problem I've had in almost two years of paying $52 a month. AHS has been a little bit beneficial.

We had a heating system check. The process with AHS was easy, convenient and fast. The techs were very professional. They also wore booties and explained in-depth what they were doing. AHS is good to have. It's convenient. It’s a safety net.

Our claim was for our refrigerator freezing up. I called it in and it was easy. Also, the tech was good and professional. I would recommend Home Shield.

The heat wasn't working. So then, we turned the thermostat off, but it was still blowing air out like the fan was still going even though the heat wasn't on. It was just blowing cold air out. Foster's Heating and Air was sent by American Home Shield and they were fantastic. They made a temporary fix that was working while they waited for a part to come in. In less than a week, they got the part and then came out and fixed it, so it was a permanent fix. But it did work in the meantime.

Realty Rekey was really great. The technician was very professional and he did the job in no time. He was in and out and it was a very adequate service. We recently had an issue with our dishwasher and so we had another claim with American Home Shield. We had them come out for the furnace inspection, too. As far as the dishwasher, we thought the tech fixed it. He has to come back out next Tuesday because after he left and we tried to use it and turn it on, it wasn't turning on. He seemed really great and professional, and it seemed like it worked after he left, and then, the minute he left, it didn't work. Overall, AHS has been really great and really helpful and hopefully, we continue to have good, positive experiences overall with them.

The dishwasher went out. AHS had me contact Attwoods Appliance Repair. They came out and assessed the problem and they contacted AHS. AHS approved for them to come put a new motor in it. It works fine now. Everything was easy when submitting the claim with AHS. Our experience with them has been good so far.

I was standing at the kitchen sink, and there was water on the floor. I'd wiped it off. Then, the next time I go out there, I realized there was water on the floor again. When I opened up the doors, everything under the sink was sitting in water. I called American Home Shield. The tech that they assigned called me immediately. They came out within a couple of hours. I thought it was in the pipe, but it was the disposal.

I spoke to AHS when I called and made the appointment. It was very easy. The reps were very knowledgeable, professional and courteous. They were customer first. And then, the plumber came out, knew what the issue probably was, went right to it and solved it. He did a fantastic job professionally. I have used AHS from the beginning since I bought this home. And every time that I called, great service. The providers are there on time. They got the best providers. I'm really happy with AHS. Very great experience.

I will recommend AHS. As soon as they let me know who is assigned to my job, I usually do call to this person or to this business and set the time when they come out. Usually, I have no problems with their professional level and behavior. With the covid, they go through the side gate and put mask on. I'm happy overall with the service. Recently, A1 Pool and Spa Service was out twice for two different reasons. One was the circulation for swimming pool and another was the gas heater for the swimming pool was not working. Everything was fixed. A1 was here several times over and the guy does a good job.

I had a recent claim to American Home Shield for an AC repair. It was pretty quick and easy. It turned out to be just a loose wire. The tech came out and was here for two minutes, had it fixed, and left. The AC has been working fine. The claims submission process was pretty good. You fill it out online, you pay your $75, and then they contact you.

Our experience with the tech was excellent. He was really good, very helpful, gave me some feedback at the end. I recommend him to anybody. He fixed the dryer. Something was stuck inside and he removed it and it was working.

There was a bunch of air going into the pipes. It's happened before. You could hear gurgling and the water level would go down. After a while, it'll start backing up into the bathtub. They wanted to get it before it got that far, like nip it in the bud. They were polite, on time, professional and helpful. I would recommend AHS.

We've made a lot of claims and we've only had issues with two of them. Sometimes it varies in what you can get and how fast the service is, but for the most part, the service is fine. Getting the service set up is fine as well. One issue I had was when I had a sump pump failure and it was an emergency. The homeowners came and got it out of the water, but it took a little longer for the sump pump to get replaced by American Home Shield 'cause it was covered. I had to get it on my own, and then they reimbursed me.

American Home Shield's claims process is quick and easy. As a matter of fact, because of my experience, my parents ended up signing up with AHS was well. Recently, they sent out a tech and he was amazing. He arrived early, too.

We had electrical issues around the house. Outlets and the lights on the fan were not working. The came on time and did what he needed to do. The tech was nice. He didn't find any issues other than a remote to a ceiling fan that we're not gonna have repaired so everything seemed to be okay. Having Home Shield gives a peace of mind.

The heater wouldn't kick on from the thermostat. If the temperature dropped to the point where the heater needs to kick on, I would hear it working but the fan and the heating unit wouldn't blow anything. The guy from US Air Conditioning of Texas came out the same day I put the ticket in with AHS and it took him 10 minutes to fix the unit. It was great. He had to replace an auto-starter, which activates the heater whenever it gets to the time it needs to kick on. He went out to his truck, got a new part, came back in, and put it in. It was super-fast. I couldn't have asked for a better service this time. With plumbing, though, it was a different story.

So far, American Home Shield has been right on time. I've been getting good service from them. I had a blown fuse and the repair guy went in and checked the system out. It went well. He repaired it, explained to me what was wrong with it, and told me about my warranty. He was very knowledgeable.

I filed a plumbing claim in the evening and then I got a call the next morning. B-N-K Plumbing came out at around 1 o'clock that day, less than 24 hours after I filed the claim. They were nice and very friendly. I asked a couple of questions and they answered them and they fixed the problem.

The technician that came out was very knowledgeable and timely, and everything was done very well. He was very knowledgeable with the product. They were trained authorized dealer, which was good. He did a thorough assessment on what the problem was before coming up with a solution so that it was a final solution instead of just putting a band-aid on it. Right now, we are not using the AC because the temperature’s changed. But we used it for about a week after it was done and it worked fine. It was a really good experience. Submitting a claim through American Home Shield was good, streamlined, very clear and concise. I knew exactly what I needed to do. The first time I used it, it was very disappointing tthough. I don't think American Home Shield's worth buying. I wouldn't advise buying into it.

We would call American Home Shield when submitting a claim and they would usually refer us right away to an outside agency. They would put in the order to them and then, I would wait for an hour. I would call the agency and they would email me what time they would be coming over. It was a very painless process. Everything else should be as painless. There was a leak in the garbage disposal so they had to put in a little bit of a washer. The guy was great and on time. He wore a mask and washed his hands. It was perfect. If it wasn't, I would have called him right back.

Submitting claims has been super easy. I like that part about American Home Shield's system. Air conditioners are different because that's a different class of people that work on air conditioners. Apart from that, I've done plumbing and my refrigerator wasn't covered, but now it is. When we bought the house, there wasn’t one here and we bought a brand-new one. Now, I've done my washer as well. I haven't done my dryer, but if anything happens to my dryer, I'm calling the company that serviced my washer. Other things have been fairly easy to deal with, but the guy who did my washer was super nice. It was not just nice as in friendly, but nice as in he did his job. He knew what he was doing, and he let me know how it was gonna be.

AHS has been good every time we've had them come out. It's been an excellent service. I most recently had a claim for a broken icemaker and the tech was professional. The first time he came out, he told me what was wrong and that he had to order a part. When the part came in, they gave me a call and he came back out a couple of days later. The repair took about 15 minutes and the icemaker is working perfectly.

It takes so long for AHS to answer the phone and then, they keep putting another connection and there's another wait there. It's about an hour to get through, which is ridiculous. One time, I had to get very out of hand with my conversation with them because they thought it was something I could wait for a year. I had a backup in the toilet and I told them it stunk in there. I had to call several times for my plumbing to be taken care of and I had to get vulgar. I was just so mad. I didn't care what I said. Finally, they got somebody out here. Also, I had a plug that caught on fire and I didn't know how far the burnt was. I was afraid to go to sleep. I couldn't get through AHS so I called an outside contractor. They should've given me back my money due to the situation. AHS has good workers but their service is so bad, it's pathetic.

We had some leaking faucets and the tub was stopped up. Dave's Plumbing fixed everything while they were here and they did great. They were professional and they were amazing. I gave them a good rating on the survey I got too. Hopefully, if I ever have another issue, they'll be the ones that are called out because they were quick and professional. They were perfect. On the other hand, American Home Shield sucks right now. I've been waiting for five months for my refrigerator to be fixed and I’ve escalated it three times.

The experience wasn’t good at first. AHS sent a contractor who did a terrible job. It looked like a bunch of kids came in and started fooling around and didn't know how to weld, left chips and stuff all over the place, and used the wrong stuff to put two pipes together. You always have to be worried about interaction between two different metals and there's a lot of material that when you put two pipes together, depending on what the two pipes are made of, you use a certain kind of a sealant. They even used the wrong type of sealant there.

The guy was very professional and timely. He cleaned up too. AHS did a great job on what we needed.

AHS is a great service. We have a one year warranty with them and we added an extra year. That's how happy we are with them. I would tell others to definitely consider them. For someone who doesn't know how to fix things around the house, it sure comes in handy. The fee is minimum and the feeling of ease that somebody's coming to help you out is worth it. Recently, ABK Lock & Safe came out. They were putting new locks because we just moved in and we wanted new keys. They gave us new keys and changed the old locks. They were patient and nice. They completed the work the same day. I was very happy with that.

My thermostat was not receiving power so TNT came out. They looked at the air handler and checked the fuse. There was a blown fuse, so they replaced it and then outside of the heat pump, the disconnect switch had failed. They replaced that, too. We have heat now. Overall, it was a good experience. The American Home Shield website was easy to use when filing a web claim. The tech was friendly and he wore a mask. He was quick and he knew what he was doing.

Being with AHS has been working out well. The shower diverter in one of my bathrooms was faulty and the techs needed to get new parts. Since the repair, things have been great.

When my sump pump would run, I would hear a grumbling noise underneath the ground of one of my drains 'cause there was water coming up then would go right back down to the drain. My downspout was clogged up, so someone came out and he unclogged it and flushed out the line. Service was fine. He walked me through the whole process, which was good, and let me know the progress. Everything went as expected, so I appreciate that.

Overall, our experience with AHS has been easy and communication was very frequent. It was good for me. I have used other home warranties with home purchasing. I got AHS on my first home purchase and it was fantastic. So, when my year was up with this home purchase, I got AHS again. I'm so glad I did because it's way better. The tech that came out recently repaired a dial on my dryer. He also repaired the shelving in my refrigerator and my ice maker not freezing. He was friendly, fair, respectful and had his mask on. He came in, did the job and didn’t really dilly-dally.

So far, I've been very pleased with AHS. This past call, it was the fourth time I had had someone here for the same unit. The first one, I was unhappy with it all because they wanted to find a quick fix and get rid of me. But the people who came this last time were wonderful. The last two times were the same company and I was very pleased with them. They showed up right on time. They were really good and respectful about keeping the house clean and watching their feed. Both of them confirmed that what we had said to begin with was wrong with the unit. They said, “This is ridiculous that we're doing quick fixes.” They went ahead and replaced the motor which was the problem. I was very happy with it. Everything's fine with AHS. It would just be nice if the companies themselves could get to us a little bit sooner.

My recent claim with AHS was for my furnace. There was a sensor that wasn't telling the heat to come on. I didn't have any difficulty with submitting a claim with AHS. I had my paperwork, I called them and they set it up as quickly as I could. I was without heat for three days because of it. The lady at American Home Shield tried really hard to call around and get people to come sooner. Then I called the Detroit Heating and Cooling to see if they could come sooner too but they just couldn't because it's that time of year. If that timeline could have been brought down, that would have been more convenient. But I have no complaints given the current situation. The tech that came was great. He was on time. He was super kind and courteous too. He fixed the sensor and he got it running in 10 minutes or less.

Something happened up at the top where the water fills the tank and it was leaking water into the tank when the washer wasn't on. AHS sent out techs to work on it and they were able to fix that very quickly. And it’s been beautiful since. In the past, my wife told me that there's a website to go to for submitting claims with AHS and she also gave me a phone number. We've used both options and both have been very good. Also, every time we've submitted a request, we have someone from AHS who calls to confirm what the issue is. From there, we get a call from whomever is doing the service where they tell us what time their tech will be coming out and if that will work for our schedule. They're always great about that. They always make sure we're going to be available and it’s not going to be something where we're going to have to cancel other appointments.

I'm happy so far with American Home Shield. I'm trying to get somebody to work on our gas line right now. We're on the third contractor to get someone out here. They should be here today but I haven't gotten a call from them. The first one canceled on us without notifying us. Then a new contractor was assigned. I couldn't get ahold of the second one for over a day. He ended up calling me saying, “I don't work on gas lines.” Then the claim closed. I had to call AHS again and pay another $75 to have a new claim open despite nobody having actually come to the home. They're issuing a refund on their initial $75, but we haven't had heat in a week now. I’ve been trying to get a person to come tighten the pipe.

I placed a call for a claim and a technician came out. He walked in, looked at the socket, and walked out without saying anything. Two days later, I get a report saying that the problem was not wear and tear. It had something about being tampered with, which was not true. Just by looking and not even touching, you would not know what the problem is. I called Home Shield and I told them what happened and they said to try a different company and get a second opinion to see if they come back with the same outcome. I was okay with that and the service company was to contact me in a couple of hours. I waited a week and a half but no one contacted me.

Atchley Air made the appointment to come out very quickly. Then, the technician contacted me before he arrived to let me know he was en route. He got here the time he said he was going to arrive and introduced himself. He diagnosed the issue very quickly and solved the issue in that same visit. It was an excellent experience. American Home Shield got the claim sorted super quickly and the contractor that they assigned to it did a great job.

My interaction with the tech was very cordial and professional. He fixed the issue too. This is my first time to request for service and it was a very easy process. My experience with American Home Shield was very pleasant. It's worth the money.

I called in Wednesday morning to file a claim and the contractor didn't get out here until the following Monday. It took so long to get somebody out here and my floors are ruined now. My laminate floors all coming up. I don't understand why they couldn't have had somebody out when it's an emergency.

AHS has been beneficial especially for the garage door. When the garage door guys came and handled everything, it was quick, easy and awesome. But I'm not real happy about the stove people from Sears. The guy came and looked at it. He was very pleasant. He made an appointment for the 30th but the 30th went and there was no word. The next day, I called and the gal said, "They're waiting for the part. We won't schedule the appointment till you get the part." He never said anything about that. Then she tried to sell me some kind of full house coverage. I was not happy. I'm still waiting for the part and I have no idea when it's coming or what even. Hopefully, it will be coming.

In some cases, using the warranty with AHS has really worked out for me. But in other cases, it hasn't. Still, I'll continue to maintain American Home Shield and I have five properties with them. They recently sent out techs to service my pool and everything was just as expected from the pool deal. The tech did excellent work, too. But American Home Shield has a terrible wait time on their phone calls and if you ever want to talk to anybody in person, you might as well forget it. I've also been on hold for hours before. But their online stuff is really good.

When I tried to call American Home Shield to file a claim, they said it would be an hour wait. That part was not good because I wanted to ask some questions before I actually decided what to do. But the wait time would have been way too long, so I just went online and figured it out. I don't get to speak with anyone and so I have a limited amount of options about what I would like to have them do for me.

There was a wall plug where the socket had burnt out and I was able to call it in. The electrician was very professional. He did a great job. But for the call before that when I had my stove, I was very upset. There were three gentlemen and they were not coming in. I told them which way to come into my house. They said, “No. This is the way we’re going in.” He told me, “We’re going through the front door.” I said, “You go this way. You can take the stove in.” They just turned around and left the stove in the middle of my driveway. They put it out in the rain and I installed it myself.

I feel secure having something like American Home Shield and paying that monthly premium that when things happen, there's a company that is easy to deal with that's not gonna run me through the mill and back to try to get out of the claims. They stand behind what they put out there to be. Not everybody does that. It's really good to have that and they've really helped out a lot. Had it been just me taking care of some of the issues, it would have been a lot worse. I'm very grateful that it's not. Submitting claims is pretty simple and I don't have any complaints, other than the time of how stuff goes. But AHS is really good at taking care of this stuff. I've called them on the weekends and late at night and they've answered the phone. They've been wonderful and great. Recently, my furnace wasn't acting right. Crispy Air & Heating came out and they did what they needed to do and fixed the problem.

The pool pipes were leaking. There was water coming out of the pipes in a slow drip. J N J Pools came out, and they fixed that. They had to come out twice to do it. I did the claim to American Home Shield on the online website. It's pretty user-friendly. I've submitted a couple of claims through the home warranty, and within 24 hours, the company will call to schedule the appointment. What's pretty cool about the website is it'll actually give you the vendor’s name and phone number. I had a bit more of an emergency once where as soon as I submitted the claim, I picked up the phone and called them, and they would immediately see the open ticket. For the most part, I have been very satisfied with the people that have come out.

I had a clog in the kitchen sink. I submitted a claim online with AHS. The techs that got here were great.

American Home Shield is worth it especially if you're homeowners. I've run into trouble before and they've kind of bailed me out. Elite Electric Solutions came out recently and I was very satisfied. The two techs were very thorough and explained everything to us. They fixed the problem of my electrical dryer under 30 minutes. They were timely, professional and had their masks. They were practicing safety as well. However, when I do a claim online, I can't be as detailed so I like to call in. It's always better to call in.

We've been with American Home Shield for many years. We had them in our house in California and in Florida. It was terrible in Florida. We had an issue with the one dealing with the air conditioning. But it was fine in California and it has been fine here in Virginia. We had a recent experience with JR Plumbing & Mechanical Services for our garbage disposal. We didn't know that there was a hole underneath it. They stuck a wrench in there, turned it, and it worked again. They left us the tool and showed us how to do it.

I turned my heater on the 19th. I had heat. We had warm days. So, I didn’t notice anything. But last Monday, cold air came in, and this unit was blowing cool air. So, I called American Home Shield and they referred me to who they contracted out, which was Myers. I called Myers. They couldn't come see me until Thursday. The guy came on Thursday and he was real nice. He said there was a stuck valve. He cleaned it out and said he fixed it. I had heat on Thursday.