American Home Shield Reviews

I answered their call to let them know I would not be renewing my service and after I got off the call I got an email thanking me for renewing. I called back and confirmed I was cancelling and the next day they charged me anyway for a full year of service, 2 weeks before my renewal. I had to have my credit card company dispute the charges to get my money back.

When I initially purchased my AHS plan it was around $50 a month, later I added a policy for my Dad's home for around the same dollar amount. Every year AHS has increased the price of my policies, currently I am paying about $149.00 a month for my Dad's home and $159.00 a month for mine. I understand things are going up in price but this much!! All of us have to watch our spending, I am currently shopping for another company.

Our washer went out. I called AHS that same day to submit a claim. LA Appliance came out the next day. The tech told me that in three to five days, the part would show up. The following week, I called to ask for an update. They said, "The report hasn't even been finalized yet." The technician hadn't even put in the report. The next day, I called again. Same thing, the report wasn't finalized. It had been almost a week. They hadn't even ordered the part a week after they came. I called AHS, and I started getting on people to get something going. It was a battle with them, and I didn't get it fixed for over a month.

Our microwave above our stove eventually broke. It stopped working. We couldn't even get it to turn on, or it would cut off. Every time we threw something in the microwave, it would stop and shut off. Polished Appliance came out and couldn't get it to start up, and then also couldn't find a warranty sticker to replace any parts, as it was about 10 years old. They put it in for replacement, and I decided to just cash it out. The techs were totally professional and quick and knew what they were doing. This is our second year with AHS, and they were great.

We used to have American Home Shield at a former address. I have purchased two different policies with American Home Shield. I canceled one and kept one at my condominium. Recently, they sent High Priority for a plumbing issue. Initially, I had a problem with what they were saying. So, I reached out to American Home Shield and did an escalation but in the end, it wasn't High Priority. It was American Home Shield.

They denied my claim and when I requested to see a copy of the Technician's report because they indicated the technician reported the exact opposite of what he told me, I got the run around for 3 weeks. They lied to me over and over and essentially refused to let me see a copy of the Technician's report. Why would that be? I suspect they are doctoring technician reports in order to deny claims. Why else would they refuse to show me the report? When I tried to speak to a supervisor or manager, I got someone who just kept repeating their policy over and over and was either not capable or empowered to have an actual conversation with me. If this is how they treat their paying customers, it's not a company I will do business with.

Two weeks ago my water heater started leaking, so I contacted AHS. For the past few years, I have got on a referral to the same company United Air Temp, and I have been very pleased with their service. This time I was referred to a different company that was outside the Northern Virginia area. When that company called me, I was told that I would have to wait a week for service because they are only in my area once a week. With a leaking water heater that can cause lots of damage to the walls and floors. When I contacted again, AHS I was told basically I have no other choice. So I called the United Air Temp, the company that usually services my home and they came out the SAME day. They concluded that I needed a new water heater. The company sent the diagnostic info with the cost over to AHS.

I’ve been a customer for 15+years, paying 130/month with a 130 service fee call that’s collected before the service is even scheduled let alone completed!!! I’ve had less than 5 claims in 15 years!!! I’ve been waiting 3 days for a hot water heater!!! Because the vendor they sent the claim to. NO longer works for them and they won’t transfer my claim to a new vendor for at least 24 hours!!!! The customer service I received was terrible. DO NOT use this company if you expect timely repairs and good customer service!!

Pipe Dream Plumbing foxed a broken pipe and they were great. Overall, it was a good experience with American Home Shield.

We had noticed a little bit of dampness in our hot water heater. Initially, when we called AHS, the rep who did the video consultation, thought the whole unit needed to be replaced. But when the plumber came out, he said it was a valve, so he came back the next day, and we haven't had an issue since then. The tech was very polite and professional, a very nice gentleman. We also got a quick response from AHS, especially that it was on a weekend. We didn't think anybody would say anything to us until Monday, so I really liked that. I am happy with their service.

Terrible! We had to pay for service call then technician for the work, so they basically covered nothing. They also lied when we had a large claim and then wouldn't reimburse us. Then they called and said if I paid for the next year in advance they would give us HVAC service for free. Cool until my plan renewed a couple months later and they charged me again saying there was no word of me paying for the year in advance and the money I paid was for the HVAC service. Run, don't walk away from this company!

After I made the claim, Sears came the next day. The repairman checked everything and ordered the part. He worked fast and did everything well. He is gonna come back tomorrow for the part that I need for the stove. It's my first claim with AHS and so far, the customer service has been good. I like it. AHS is something that everybody should have and I've already recommend it to everybody that knows my name.

My AC was working and stopping until it completely stopped working, and I reached out to American Home Shield. I run a daycare, so we have to provide kids with comfortable home temperature. The first guy came, and within five minutes, he said the AC needs to be replaced. He left, and within minutes, he sent me a message with a breakdown that listed that I needed to pay 8,000 out-of-pocket. It had no details. I reached out to the American Shield, and I told them that the tech was saying that the AC needed to be replaced and I needed to pay 8,000 out of pocket. I asked them to send me a breakdown and email it to me. They agreed. However, nothing came. I called them again, and I was told that they don't email anything. It was gonna come in my mail.

When my air conditioner quit, going online to do a request for a service with American Home Shield was easy. I found their online process simple. Even though I'm not an online person, I found the platform easy to use, so if it's simple for me, it might be simple for the way more complex person. American Home Shield assigned Metropolitan Heating and AC as the fixer, and I like the fact that when they came out, they didn't say, "Oh, your whole system's screwed. You have to get a new system." They diagnosed exactly what the problem was and fixed it rather than trying to upsell me a new system. Because it was an older unit, they had to get a new motor. It took a couple of days to get that, but the technician was qualified, and he did a good job. I've been with American Home Shield for a couple of years and I just renewed with them last week for another year.

Previously, Drip Plumbing came out to repair my water heater, which has stopped working. What they ended up doing after several visits to my home was they bypassed the safety feature on the water heater to make it work. Then, they refused to come back and fix the safety feature. They told American Home Shield that it was fine. They also told us that it was fine. I called in and filed a complaint against Drip Plumbing with American Home Shield. I explained to them everything that happened. American Home Shield, at no additional cost, sent out this new plumbing company that confirmed that there was a safety feature that was bypassed and that the repair need was required to be made or else there could be consequences of fire or losing my home or the people in my home. The water heater has been repaired. It works perfectly fine now.

We woke up one morning and our air conditioner was set on air conditioning but it was blowing hot air. The heat was on. It took American Home Shield over a month to take care of it. During the initial visit, it looked like we may have had a bad thermostat, so we replaced it. It worked for a little while, and then we started having a different problem. In my opinion, the initial technicians they sent out after that first visit just decided it was a thermostat problem. They never really did all the checks that they should have done. Finally, after about a month, I kind of got angry and told them they needed to send a more seasoned technician out there, and they did. He found the real problem and was stunned when he realized that they had not done all the checks that they should have done. I think the main reason it took so long is they had made up their mind with what the problem was, and that was not the problem.

I cancelled my service, but they tried to talk me out of it, promising management would approve a replacement — which never happened. ⚠️ If you want peace of mind with your appliances, stay away from this company.

The O-ring went out on the water heater and it flooded my house and did over $30,000 worth of damage. American Home Shield sent someone out and they replaced the drain valve. They were good people. I would recommend them to somebody for plumbing purposes. They came right out and did their job. American Home Shield was timely as well. But their navigation system as far as getting through to them is not that great. You can't reach a person directly. You gotta call them back.

Hotshot Appliance had to repair a refrigerator. They had a little trouble and the repair went slowly. But I have used Hotshot before and they've always been excellent. I've thought of doing without American Home Shield's service, but Hotshot convinced me not to. I've had several runs around with American Home Shield. I had a ceiling fan replaced. They took out a white fan and brought back a brown one and I didn't want brown. I had a whole brouhaha over it. When I had a faucet repaired, the replacement faucet they gave me was broken. It was a total piece of junk. I ended up getting on myself.

American Home Shield's customer service and their techs are excellent. I initially found the home warranty company on social media and then I signed up with them three months ago.

The contractor that American Home Shield sent out seemed not qualified or trained. The way you're supposed to get into the thing is from the front of the house. But he said he thought that the one in the front of the house didn't go back there so he kept trying to open an old one that was rusted shut. He said he couldn't get through to that one. And because he couldn't get through, it wasn't covered by the warranty. That wasn't true. I ended up having to pay for another plumber to come out. He tried to do it from the front of the house. He still was not able to get the blockage out. But the opening was in the front of the house, not the back. The guy through the warranty was an idiot and didn't understand that. He still wasn't able to get the blockage out. The other company that came out told me it would be $17,000 to fix it.

This was my first time using American Home Shield, because after I had a problem, I said, "I need to get a home warranty just in case." I got the home warranty for backup and I didn't know I would have to use it, but when I called them, they jumped right on it and sent somebody out there. I didn't have to wait. I have a leak, and I thought they will find it, but it ended up being a slab leak. The first plumber that was sent out didn't have the equipment to locate it in the slab, but he was on it. He said, "It's not in the house." He checked everything and said it's a really tiny leak in the concrete. Meanwhile, my water bill is going up, and my floors are buffing up. American Home Shield sent a crew out there to take up the floors. It was water in my kitchen bathroom and living room.

American Home Shield took care of everything quickly. My garage wasn't coming on because of something with the power. I thought it was the circuit breakers, so I checked them. They were fine. It was a plug on the wall that the tech just pushed the button. I was upset. I didn't know that. There's an outlet in the garage that I've never paid attention to which has a reset button on it. There's one for the bathroom. I knew to push that one because the bathrooms were out, too, but I didn't know it was the same thing in the garage. I didn't realize that because nothing was wrong with the circuit breaker for the garage. I spent all that money just for him to show me where I need to look if it happens again. However, AHS tried to set me up with an awful company. They made the appointment, but didn't tell me they changed it. I wouldn't be able to do that. I had to work that day. It was a lot. Other than that, my experience was good.

American Home Shield has strung us along like no other. We have now been without a Washer and Dryer for 5 weeks. They have sent technicians out who have repeatedly "fixed" the unit (4 separate visits) and still, the dryer is not working. It is a 25 year old unit that they have put "$700.00" in repairs instead of just replacing the unit. Dealing with the customer service that passes you along, makes you repeat your situation over and over and over again is frustrating (especially Von). No one has any solutions, just another attempt to pass you along under the guise of "sending out another technician to repair it".

American Home Shield/One Guard Home Warranty.. If they were the only company to use as a home warranty I would go with out. As a licensed Real Estate Broker for over 32 years working under one the largest brands in the world, I many times recommend warranty companies to my clients, friends and associates. I too have had a warranty on my primary home for over 15 years and recommended 100's of policies to my clients over the years. Today I want to recommend that anyone who is considering using this company should look elsewhere for a warranty company. Their overall performance, customer service, and coverage of repairs is not worth your money. You will be dissatisfied. I personally will educate my co realtors, clients, and associates not use this company based upon my own and my some of my clients' personal experiences.

American Home Shield uses small, local contractors. McGee Services affirmed that. There was one time I called them and the rep said, "The girl that works for me is sick for two weeks. I've been doing everything." Maybe he's the owner. He said, "It's gonna take a little longer than two weeks." It's great that AHS uses local business owners, but they should not take more than two months. I've had previous claims in the last eight years that have always been like that. Everything always takes forever.

American Home Shield is good. I submit claims online and when my AC wasn't coming on, they sent out All American AC & Heating. There were two technicians and they were great. They were very professional and they fixed it the same day. I've had similar claims as well.

This is the worst home warranty we have ever used! Terrible service! I would never ever recommend American Home Shield to anyone! They send out companies that take forever and ordering the parts you need and then when they do get the parts in they're not quick to get them out and put them on. We have been without a washing machine in our home over 30 days and we're still waiting on parts that American Home Shield has ordered. This is the worst company I've ever used and I would never ever recommend them to anyone! Do not use American Home Shield!!!

The customer service I received from American Home Shield was very poor. All the technicians they sent out could not fix the seal around the refrigerator door, which still does not stick. They replaced the seal one time, and then the technician brought out a second one on the next visit, saying there was no need to replace it because it was the same thing and it would just keep doing the same thing. It wasn’t going to stick. The door still opens and doesn’t have the suction or magnet it’s supposed to have to keep the door tight and the refrigerator cold. For whatever reason, they wouldn't put on the paperwork for American Home Shield to know that the seal was not sticking properly. All that they would put on there was that they replaced it. So even though it doesn’t work properly, American Home Shield would not replace my refrigerator.

I had American Home Shield for four years. My experience with them has not been all that fantastic. It's about a 50-50 shot with the people that they send out, whether or not they actually do anything productive. Then it's like pulling teeth to get anything done to fix it afterwards.

We've had a great experience so far, and the value of paying the copay for service has been worthwhile for the cost of things that are needed and that may happen. I submitted my claim through American Home Shield's app and they got a response to me within seven to eight days. But when it comes to any feedback or questions, it's a lot easier when it's doing it over the phone to have someone to talk with.

It was the worst experience I've ever had. I'm still thinking about canceling American Home Shield because of it. A contractor came out, said what needed to be repaired, that the freon was covered and that they had to get parts. When they came back to do the repairs, the guy knocked the gas line loose even though he was only working on the air conditioning unit. He was also here late in the day.

48-Hour Pools came out and worked on my pump this year. Everything went well and I've had no issues since. But last year, they worked on my heater and it didn't go well. I've been with American Home Shield for a year now and I've been satisfied with the service. But I had a claim for my microwave, which I feel should have been replaced, but they keep repairing it. So, I keep paying $125 for them to send somebody out when I could have been and bought my own microwave.

Our unit was not getting cool. We put a claim in with American Home Shield then the techs came out four different times, but it's still not fixed. They don't know what they're doing. American Home Shield told us that since we had an open ticket with them, we had to go back with that same contractor, which is ridiculous. The techs said they finally fixed it, but we noticed the other day that the freezer is not freezing like it should. At first, the problem was the refrigerator portion and it's now getting cool. But then, it seems like the freezer is not cooling like it should. So, it's like one issue that led into another issue.

My washing machine wasn't working. American Home Shield assigned a contractor and they said they needed a part and had to order it. Then they said they ordered the wrong part and they never came back with that. Afterwards, they said they couldn't fix it and that I needed to talk to American Home Shield. So, American Home Shield sent me a check out and I got a new washer. The whole thing took about two months and during that period, I went to the laundromat. Other than that, American Home Shield has been fine and I would recommend them.

Our washing machine wasn't spinning and it needed new shocks. The tech that was sent out was able to fix it right on the spot and it's like a new washer now. So, I'm happy. I got American Home Shield since October of last year and so far, it's been great. This is the second claim that I've put through and every time, it's definitely worth the warranty. I will be looking into renewing when I get closer to my warranty expiring.

We had a stopped up sink and tub. We made a claim with American Home Shield and the tech they sent out was very good. He was able to address the issue on the same day he came out and since then, I haven't had any issues. All in all, American Home Shield's service is not bad though I wish they could reduce the price. Also, I had one contractor with my AC who took money from me and never did any work. I reported him but American Home Shield didn't reimburse me for that.

American Home Shield's offer was too expensive. We negotiated and I was satisfied with the price we agreed on. I have them for going on two years and recently, I called them to submit a claim for my oven. They sent out E&C Home Appliance I wouldn't say they were timely, but I understood the delay.

The first time that Sears came out for the washer-dryer, the belt was broken in the dryer and they fixed it. The second time that they came out to look at the unit, my nanny tried to explain to him what was wrong with it. It was leaking water and making a bunch of noises. The tech said, “Well, it's not making noise right now.” My nanny said she had a video she could show him but he didn't wanna take a look at it. Then my wife got home to talk to him about it. But he continued to be belligerent and not wanting to look at the evidence. He was not happy with the situation. He left because we told him, “Hey, you're here to fix the wash. You're not fixing the wash.” He kept on insisting it was user error, and I told him we have video. But he said, “Well, if I don't see, it it's not happening unless you had a video or something.” So he left, and my wife called me to tell me the situation. My wife was in tears. It was bad so I reached out to American Home Shield to get a second opinion.

We had an issue with our AC cooling. We made a claim with American Home Shield and the tech Cool Tech Came out. He checked it and said that he was going to send a report and let American Home Shield know what was going on. So, I didn't really know much at that point. Then, I got a call the next day from the owner of the company saying that they had to replace something and my portion was going to be $2,530, or the next option would be to replace the AC unit. I was informed that American Home Shield uses a company who could give me financing on another unit and they had three different options, one was 5000, one was 6000, and one was 7000. Just different brands. But that didn't sit right with me.

Overall, the service of AHS has been terrible. They’ve not followed through with things. With Rainbow Electric, our experience worked well. It was a good company. But it seems that over the years, that there’ve been companies that are struggling and don't really have staff.

American Home Shield sent a contractor to check my refrigerator, but there was a language barrier since he spoke very little English. He asked me for a syringe and other tools, which I found strange, and spent much of the visit on the phone being told what to do. He asked for hot water and poured it into my refrigerator, then pushed the unit and damaged my vinyl flooring, leaving holes. He arrived at 8:00 a.m., and while I was reheating tea, he repeatedly shushed me and told me to turn off the microwave, even though it would have taken only 30 seconds. I explained that the back of the refrigerator freezes food while the front stays warm, but he said the temperature was fine and blamed it on having too much food inside. I didn’t feel listened to, and the entire experience was frustrating.

I'm not happy that American Home Shield's cost keeps on going up and things are not covered as much, and this is after 20 years of having it. The air conditioning was the beast of my deductible because they don't cover any of it. Two months ago, I was thinking of canceling it when my contract was renewing. Then I let it go.

I have three houses that are insured with American Home Shield. One in California and two in Amboy, Washington where one is at Northeast Wright Road and the other is at Ham Road. I recently made a claim for my house in Northeast Wright Road and at first they told me that Sears was going to show up. They give a window between 8:00 and 5:00 8:00 and 5:00, so I had to take the whole day off. But they never showed up. I've taken two days off for this claim already. I was told that now, Whirlpool is going to come out, so today I didn't go to work again. When I talked to the agent with American Home Shield, I asked if they could get here between 8:00 and 11:00 and they said they'd note that. But 11 o'clock has come and gone, and the techs are not here yet.

American Home Shield uses the cheapest and most inexperienced vendors because they're cheaper than better companies. So, it's been a hit and miss with my satisfaction with who they provide as a vendor. They sent out T&C Plumbing recently but they didn't do one job that they were supposed to do. I reported four different areas, but they said one area required two jobs, which I didn't agree with. So, they didn't do the other area. I would tell my friends that if there was any other company that was better recommended by other people, they should go with them, not with American Home Shield. I have them for years now and their online services are easy to use. But for the service that I get, the price should be a little bit cheaper and it has increased a few time in the past few years.

We had a washing machine that stopped working. So, I called American Home Shield, and they were great. They had somebody from Sears sent out within a week which was quick. They had to order some parts. Come to find out that the parts were backordered and weren't going to come in. So, Sears closed the request. Somewhere along the line, there were some miscommunication between Sears and American Home Shield, and it took me about 30 days arguing with American Home Shield that it wasn't fixed, and that they still needed to finish the service. Eventually, they did finally take care of it, but it was a long time of me arguing with them.

.ALERT: AMERICAN HOME SHIELD'S FRAUDULENT TACTICS. For four months, my family has been without a working refrigerator. Why? Because American Home Shield has failed to honor its Contractual obligations. A certified GE technician confirmed my appliance is unreparaible, yet AHS continues to deny the claim. The very coverage I purchased to protect my home is being intentionally ignored. My policy number is ** and my service request number is **.

I've had American Home Shield for many years, since 1995. I had no problems with them for the first 15 years, then I left primarily because the quality of customer service went downhill. The level of professionalism of the contractors that were assigned by American Home Shield was not high as well. They're rude and borderline disrespectful. If someone looks at my account, they can see that I said, "Please don't send me Pam Appliance ever." Those people are rude and may even be prejudiced. Another thing is that when I call in, I can tell the rep is reading a script. I don't care that they're offshore. American Home Shield can decide to hire whoever they want to, but it's really bothersome. They're not trying to connect. They're trying to stay on script and they can't deviate from that.

The worst company I have ever worked with. Their customer service leaves little to be desired then they send the worst contractors out and the problems are never resolved. We wound up just hiring our own contractor and paying out of our pocket to have the 2 items fixed. Both wound up being very simple fixes. I canceled the plan after this and have been waiting over a month and half for a refund of over $400. I have been given different information each time I call, and no one can give me an intelligent answer about the refund. I honestly would not recommend this company to my worst enemy. It is so bad in every way!

My washing machine broke down and the guy from Allure Appliance, told me that the only way that they would even talk to me was through a video chat, and I had to wait two days to do that because they didn't have time available. This was merely for the model number, no real diagnosis or repair was conducted. Despite receiving a $135 payment for this so-called service, no part was repaired or ordered, leaving my washing machine unusable.

It's a scam, DON'T waste your money, you have to use their contractor and they hire the most unreliable and unexperienced. I purchased a home and the previous owner purchased a warranty for the entire house. We had a problem with our HVAC system and they sent 2 different contractors that had no idea what they are doing and they ended up messing up my entire system and I spent over $1500 in repairs, SAVE your money and spend it on certified technicians, I was suppose to get my $125 service fee back and still waiting, every time I called, I was told it takes 10 to 14 days to process, it's been over a month.

I almost canceled with American Home Shield and I haven't been with them for a year yet. My friend told me about the service, so I said, "You're right. Me and my husband are not really good at trying to get appliances fixed and stuff. It's kind of like an insurance just in case something happens." When I joined, I was told that I was gonna get a $100 Amazon gift card for joining. I made about six phone calls and got the runaround each and every time. I never received it. I was irritated that they were not honest and felt I didn't need the service, but right when I was thinking about canceling in a couple more months, I had some problems with my refrigerator, dishwasher and dryer. I thought, "Oh, good thing I kept it."

I was relatively satisfied with the service from American Home Shield. They sent C and R out for my claim and they took care of it. Other than that, even though I'm paying American Home Shield a monthly fee, I still have to pay quite a bit for a visit. And what I've discovered is that they charge more for that visit than if I called C and R directly myself and have them come out. I've noticed that more than once actually, so the skimming a little bit off the top is not great.

I got American Home Shield as a free service when I bought the house. I've had them for a total of three years. I've used them in parts for a year or two. However, their customer service is extremely poor. They don't care. I've had five service breakdowns. Every time they take a lot of time to schedule. And anytime whoever comes out does a hodge-podge job. They always try to pin the blame. If it's HVAC, it's electrical. Electrical, it's HVAC. Nothing got resolved in the end. I had to figure out and get my own electrical person. And it was such a minor thing.

I've had American Home Shield since December. Recently, the washing machine kept saying it was unbalanced. Sears came out and fixed it. Their tech was professional and friendly. I didn't like that I had to sit at home all day waiting for a technician to come four times. Other than that, the claim process was okay.

It'll be a year in November since we got American Home Shield. I heard the most about them and at the time, they were running a deal. It was 50% off, so I thought, "For $25 instead of 50 a month, we'd try it," and it's been worth it. We've used them four times in the last year, and the customer service was excellent. They're quick and thorough, and I've never had any trouble with the people they sent out to do the repairs. I've had the microwave as well as the dishwasher fixed. There was a leaky pipe where I thought it was, but it turned out to be something else. They had somebody out for our garage door opener as well.

I had an issue with two leaking tubs, and AHS sent Pronto Plumbing out to do the repair. While their technicians were professional, they made five visits without resolving the issue, as parts of the problem were overlooked in the beginning.

American Home Shield has been great. I have them for about 22 years and their representatives as well as the technicians they sent our have been good. I would recommend them to my family members and friends.

I learned about American Home Shield through an email ad. Their customer service and techs that they send out are very poor. They should have qualified people in these positions.

We have a three-story townhouse. The first year when we got the home warranty from AHS, I didn’t know there was a roof exclusion. It said roof repairs were included, but then in the fine print, it said, we're excluded because we have a three-story house. So, we're an exception to that. We had to find out later that it wasn't actually in scope for our plans. That was kind of a disappointment. Also, sometimes the service fee feels a bit high on top of the monthly.

American Home Shield sent out May Heating to fix the air conditioning unit. It was good to go. So, I'm happy. I had an elderly person staying at my residence for a good minute until they came out and repaired it for the people. Before them, they said they had to wait two weeks out almost just to service my air conditioner. May Heating did an excellent job. The reps at American Home Shield were very professional. But they should have called me and informed me what was going on. I was totally in limbo for two weeks. Until I called and said, "Hey, what's the hold up? I got an elderly person in the home. They need air." I had to beat it out of them to find out what was going on and I shouldn't have had done that.

I've had American Home Shield since I've had the house, which has been for nine years. Their claim process is easy with a very quick turnaround in getting appointments and lining people up to come fix things. Recently, I had a service call for my air conditioner that wasn't working. The guy came out and I don't know what he did, but he irritated me. It seemed like he was irritated as well. He left and the air conditioner still wasn't working. So, I had to put in a second call. Another gentleman came out and he did some installation. He did a good job and now it's working properly. He answered all my questions and guided me through the process.

My most recent experience with AHS has been horrible. We have a refrigerator that needs repair. They gave us two weeks in advance to say we had to wait for two weeks. But they called shortly after that, and said they could fit us in the next day. My husband took a day off of work, spent the whole day, kept getting texts saying, “You're the next one.” But at the end of the day, they said, “We don't have enough time today. We're gonna put you back to your original appointment, which is two weeks away.” Then that day came. Same deal. They rescheduled it again for two weeks. We haven't even gotten anybody to come and look at it and it's gonna be a month now.

There are water drops forming along the very top inside of the refrigerator. The techs thought it was the hinge. Before, it could splash on me when I opened the door, and it was bad enough that cardboard or paper containers would get damp. There was even water in the door shelves, so you really noticed it. But it’s better now. The food isn’t getting damp, and now I mostly just see small drops along the top. The techs did a very nice job. They spent quite a bit of time looking at it. I was in the next room, but I could hear them deciding what it was, and they were correct. They seem to have solved it when they left. I'm happy with the service from American Home Shield. They will replace the appliance if it's not working. They will try to see if it can be fixed otherwise and always send somebody who does it. They were very good.

The first time that I had American Home Shield, I canceled the contract because person that they sent out couldn't do the job. I had to get somebody else. They came out and fixed it, but it cost me a pretty penny. But I needed because it was a drip, drip, drip. Then I went back to American Home Shield cause my son and his wife got them too. This time, it's pretty good. My AC claim went good. They took care of it in a good time. Now, I'm waiting on the washer, the dryer, and the refrigerator. American Home Shield gave me the okay for the guy to come out here and get that done. Overall, the warranty is great. My only issue is the $100 fee.

The service request was put in one day and Air Design AC came out early in the morning the next day and fixed my AC for me. I was quite satisfied. Whenever I have a claim, I set it up online with American Home Shield and so far, the response time has been great. As far as the website, a lot of the options that they have are nonexistent because they've redone the website to where you're not able to choose what you're really trying to find. They also give you that option where you can put in 'Other' and then you can list what is going on.

I've had American Home Shield for coming up on a year. We had a major leak last winter, and I didn't wanna play around with any other major issues, so I wanted to make sure everything was covered. I got the premium plan. The tech did amazing when we had a refrigerator issue. This recent experience however, was not good. I'm glad the tech addressed the issue, but the way he did it did not tell me AHS is the best option for contracting that third-party service. He addressed the issue but not to my satisfaction from a customer service standpoint. His timeliness wasn't great in the sense that there was a certain time that we expected him and he would show up. I understand how commuting works. We're 30 minutes outside of Memphis. So, that's one area. It took him two days to address the issues we informed him about.

The service has been getting worse over the last couple of years. The customer service is fine. It's just the company policies that tie the customer service's hands. So they're usually not able to accommodate me in a fast enough manner. I would not recommend American Home Shield in their current state.

When my AC stopped working, American Home Shield assigned the work order to Central Heat & Air. They came, quickly figured out what the issue was and fixed it. They replaced the capacitor, then they were gone. It was great. However, I'd like the home warranty company to cover more stuff. I recently had a work order that had something to do with my septic system, and then my water filtration system on my house. They don't cover that.

When the tenants moved out from the rental property, we cleaned up and tested everything. And the dishwasher was humming, but it wasn’t working. Scheduling the contractor was good and they were on time. Everything was efficient and the technicians were able to fix it on the same day that they came. The only issue I’ve had with American Home Shield is that sometimes it takes a long time to get plumbers out. Other than that, I’ve had a good experience.

I've been in my home about three years now and I've had American Home Shield ever since then. So far, I'd tell people that I've had a decent experience with them. After I set up a repair request for an oven online, the service company fixed it real quick.

The service company inspected the unit and completed a service to get it back in working order. They came out twice over the last two months. Both visits were professional, everything went smoothly, and the equipment was working properly when they left. I set up the claim online and setting up and initiating the appointment is easy. But communication and clarity could be better. Sometimes they call or text to ask for a preference, but other times they just assign an appointment time without any communication. Still, American Home Shield’s response was within a reasonable time frame. I’ve been using the service for close to two and a half years and I recommend it. It's a good service.

But the companies that American Home Shield picks for the service don't get back with you and they put you off too many days. A couple of times, I got a company who wanted me to wait almost four days. I had to call American Home Shield back and they got somebody else the next day for me. Other than that, I had a claim for an appliance recently and the tech who came out was very professional. He was very polite and communicative. He addressed the issue within five minutes and it turned out to be due to an error on my part.

If you have something break down, it takes a month to get it fixed or longer through American Home Shield. So that's not convenient when you've got a dishwasher down. It's a hassle when the techs come out, they look at the problem, they have to order the part, then they have to come back three weeks or three months later. In the meantime, you can't wash dishes. But other than that, American Home Shield's been okay. Getting out a service request is easy and workable. I do it online and their website is user-friendly. We recently had a claim for the dishwasher where Sears came out. They had to order the parts, then they came back after the part came in after a couple of weeks. But they had ordered the wrong part, so they had to order another part and that took another three weeks to come. That's the way it is every time. But the tech was a really nice guy and the last time, he finally was able to get it repaired.

My last experience with American Home Shield was terrible. It was probably the worst customer service that I've ever had to deal with with a home warranty. We submit service requests online directly to American Home Shield, then we follow up by phone if we don't hear from them. Typically, it's the follow-up and the responses that have been terrible.

The water on my refrigerator wasn't coming out anymore and my ice maker wasn't working, and the first time the guy from A1 Appliances came, he said it was a filter housing. He said we would order one. Then, he came back and put the new one in, and the water started working. He said the ice maker would be fine but it wasn’t. So, I had to call a third time and it turned out to be a freeze in the line. The guy used a heat gun and defrosted that area, which allowed the water to flow. It literally took him a second but they were trying to charge me for that visit. I told them I get the service through my home warranty and they can’t charge me. I also asked what they would be charging me for. Their guy didn’t complete the service.

I just bought this house which is a very old house. It’s 120 years old. The air conditioning unit was low on refrigerant and it was putting out air about 5 degrees than it was. A contractor was able to come out promptly and diagnose the issue. The guys were real courteous. I was given good tracking information about their arrival time. I was given a text message link which let me know who was coming, gave me a picture of them, and showed me a live map of who was on the way. That was pretty amazing. They were here less than 30 minutes, had my air conditioner fixed and everything has been running smoothly. I had an issue with another unit, and American Home Shield sent a different company out to repair that one.

A guy came out and patched a small hole on the drywall. I had this service thru American Home Shield and it was good. I've been with them for five years and the technicians I got so far were not bad. But one of my friends who also had American Home Shield, cancelled his contract with them. He was telling me that they couldn't agree on his HVAC system. The big amount was broken and he said that's probably how American Home Shield works when it comes to the big things. But I haven't reached that level yet.

American Home Shield got my AC running fine and they replaced my washer as well. On the other hand, I'm unhappy with them about our faucet claim. We have a front faucet outside, but it connects into the basement. The shut-off valve is in the basement, and it's leaking inside there. AHS sent two people and they said the faucet has to be replaced, but American Home Shield is saying that it's leaking outside so they won't cover it. It's leaking inside on my wall and we've had to keep it shut off. We tried the Better Business Bureau, but they closed the case because they said that AHS is sticking to their thing that it's outside, and we're claiming it's inside. However, they fixed the backyard faucet a couple of years ago, which was the same thing. They replaced the outside faucet, but it went into the house.

Our AC was not cooling. I made a claim with American Home Shield, then the tech came out. He said that our attic may have been a little low and he recommend to put some attic foam in there. And that was what he said he did. It took about a week to complete the service. I've been with American Home Shield for 5 to 10 years and so far, I don't like that some things that I thought were covered, were actually not covered. They sent a guy out there about three months ago and he said it was some item that was bad on the unit. I thought it was covered, but they told me that it wasn't. Then, I had to pay $2,000 out of my pocket, and if I got to pay $2,000 out of my pocket, I may as well would not have coverage.

My hot water heater was not getting power. I put in a service claim and American Home Shield sent Queen Electric out. The service guy was good, and he answered one of my questions. He was also quick. It took him 15 minutes to address the issue. So far, everything's been good.

The ceiling fan stopped working suddenly. I've been meaning to give American Home Shield a call to find out if the ceiling fan that was replaced is of the same power of the one that they took out because it seemed kind of weak, but if it's equivalent, we have nothing to say about that. I know they couldn't get the exact one we had before. So, I presume that they had to get one that was similar to the one we had before. It just seems a little weaker. The men who came to do the service were very respectful of the home and of the service. They did a great job.

Our most recent claim with AHS was for the AC and it went well. Advanced Heating & AC came out and they were great. But I do not recommend their plumbing company at all. They're horrible. They don't do what they say they're gonna do. It never gets fixed right. I always end up having to call somebody else. AHS’s customer service reps have been very kind, but then they're not very helpful. The only reason why I haven't canceled my policy is I wanna be sure that until I sell my house that I'm able to keep the air conditioner and everything's done.

We’ve been with AHS for four years now. Their customer service has been excellent. They have a sister company called Home Services of America. They're both owned by the same parent. And American Home Shield is better than Home Services of America. They use the same contractors. But AHS is a better program.

The dishwasher's heating element would not turn off, which was dangerous. It took a week or two before I noticed, and my electric bill reflected it. The tech who came out was helpful and wanted to get me fixed up, but he didn’t have the parts he needed. It took three visits and about a month to get the dishwasher fixed. Each time, the part on hand wouldn’t resolve the issue, and a new problem would be discovered that required ordering another part. It wasn’t his fault, but it was frustrating. If I didn’t have the home warranty and had called a repairman directly, it would have been fixed the next day.

American Home Shield used to be a very reputable company. Now, I feel like, especially after 2020, they are very shady in terms of them giving incentives not to the homeowner but to certain businesses to play this little game to make sure that the onus is more on the homeowner so they can get away with having to pay, which is what the homeowner is paying them monthly for. Plus, they also have this little gimmick that they run, where even if they know that something needs to be replaced, they hold it to as long as you can replace it and the value of the merchandise is not even worth being repaired.

The water softener was leaking and making loud noises. I made a service request with American Home Shield and they sent a tech out. The tech said it had to be replaced and they scheduled that to happen. Then the tech replaced it and everything was good. He also answered some questions and was very helpful. Everything went very smooth. I have American Home Shield for around two years and the service has been great. The security they give is great as well. I would consider having American Home Shield in any house we live in going forward.

We had two appliances that needed repair. One was the refrigerator, then the other was the dryer. The service person repaired the refrigerator, but in doing so, he took the door off it. He stood it up against my kitchen counter and didn't empty the items out of the refrigerator door. The door fell into the floor along with all the stuff that was in the door, and I cleaned all that up then he put the door on. It fixed the little popping noise that was happening, but the whole visit was comical because he was googling on his phone how to fix my refrigerator.

I'm not happy with American Home Shield. I'm being told that I have all this coverage but when it was time for them to cover something, they didn't cover that particular item. I had to pay money for people to come out for them to tell me that they don't cover what needs to be fixed.

The overall service was great. The contractor was able to repair the issue on the same day.

Putting a request online was easy and it works better for me. The response time was great. The contractor came out and looked at the AC and said the valve was messed up and that he had to go get a new valve. A week later, he came out and realized it wasn't a valve. It was compressor. So, then it was another week. So, I'm without air conditioning. He took forever to come and fix it ‘cause he's too busy going back and forth on his phone. Then he had to go back to the shop. He was not well prepared for the job. But he got the AC fixed.

I have a Samsung refrigerator and water was standing in a drawer and the technician said the pipe was broken and he had to replace it with a new valve. On the first visit, the technician said he thought the issue might be related to the water filter and asked if I had the right one. I showed him the box and told him I ordered it directly from Samsung and knew how to install it. On the next visit, he replaced a valve and I thought it was fixed, but it started leaking again. Every morning I had to put a towel in the drawer to dry up the water.

I like American Home Shield. My experience has always been positive. I can always reach someone and usually, the service is rendered in a quick and efficient manner.

I placed a claim for my dryer and I am not happy. American Home Shield had to order their own parts, and it took three weeks. Then the tech realized he needed more parts. So, we had to wait again. He fixed the dryer, but it's still making a noise. He originally came out because it wasn't heating but when the rollers for the drum were replaced, it was super loud. When he came by, he ran the dryer with nothing in it. I told him I would wash some clothes and threw them in there. It does it when it’s wet. He told me to record it and send him a text message. I did, and I hadn't heard anything.

The contractor did what he needed to do. He replaced the capacitor. He was on point with that. My house started cooling immediately, and we haven't had any issues since he came out. I have no complaints.

I had my brother look at my air conditioning and it was full of Freon. But the company that American Home Shield sent out said I needed Freon. The contractors find a way to trump up charges that their company can get additional money out of their clients. They would give you something extra that their company don't have to pay for so they can increase your price. That's what I noticed with the companies that American Home Shield is dealing with.

Some people call you and try to hustle you to join them. But I didn't get that from American Home Shield. I called them, they put out what they do and said, "If you want us, just give us a call back." It wasn't the type of pressure to join. Their customer service was fine. I had Atlanta Appliance come out for the garbage disposal and the service was great. The guy didn't worry about trying to fix the problem. He just replaced it because he was running behind time, and I like that. He was getting things done.

We bought a home almost half a year ago. Recently, our stovetop had issues turning on. We called AHS and they set up a company (Antech Appliance) to come and take a look at our stove. The tech looked at stove for 2 minutes, cleared a clog on one of our side burners and then said they don't work on the center burner. When they (Antech Appliance) submitted their report to AHS, they stated that the issue was due to a "pre-existing condition" so the rest of our claim was denied.

I've had American Home Shield for forever and a day. Their service has been good though I wish they could lower my bill because I'm a senior citizen. Recently, I had a toilet leak where the supply valve was busted. I made a service call through American Home Shield, then in two business days, the tech from Joy Plumbing called me for an appointment. When he came out, he had to replace the busted valve and it only took him 30 to 40 minutes to take care of it. He was a good dude.

I’ve had a positive experience with American Home Shield in the 10 years hat I’ve been using their service. The only thing is that you’re gonna wait a day or two, even four days on majority of the repairs. Sometimes, it's difficult to schedule something on an emergency. But they do a very good. I get value for the money that I spend with them.

American Home Shield's customer service is amazing and their overall pricing, compared to other home warranty places, is competitive. They have super nice folks, too. When the AC was making a loud noise, I made a claim and the tech they sent addressed it on the same day he came out. He found it was something really silly, but he checked the entire system out anyhow just to be on the safe side. He was very thorough.

We met Pool Works through American Home Shield in the past and I requested them to work on the pool sweeper for my swimming pool. They came immediately and was very straightforward. I love American Home Shield and recommend them to everybody.

Superior Garage Doors came out for our AHS claim. Our spring in our door was broken and the tech replaced it. AHS has been great from the start. The process to putting your claim is simple. The process to getting a contractor out is easy and efficient. I also have not had any problems with any contractors that have been sent to my home.

The air wasn't blowing. I requested American Home Shield for a service then the techs came out right away and repaired it. I've been covered through American Home Shield for 20 years and their claims process has been all right. Sometimes it takes longer to resolve certain claims than others, but that's because of who they have in the area. Some of the contractors are good, while some of them aren't. It's a hit or miss.

We called American Home Shield to tell them that we got a note that Stellar Heating and Cooling came out, but they never came. In the couple of years we've been with American Home Shield, we've had some sketchy situations, but never were we charged for companies that said they came, but didn't come. Another thing is their claims process is absolutely horrible because of the time it takes people to come and the time it takes for us to wait on the phone when there's a problem. The providers they use are not always very good as well. Plus, if they don't have a provider who's available and we have an emergency, we have to keep calling and calling, then we have to wait so long, which clearly is an issue if someone has a leak or a heating or cooling problem.

Smokey's Garage did a total overhaul on our garage doors because we were noticing some weird sound and my husband was afraid the door was gonna fall. They did a service tune-up and discovered that everything needed replacing. They did an excellent job. American Home Shield covered some of the repair but there were additional charges beyond what they would cover. But we’re relieved and thankful that we got it taken care of before catastrophe happened. I regularly recommend people to get a home warranty because it covers stuff that can end up costing you a lot of money. And for a $100 service fee, you can get it taken care of.

My wife deals with American Home Shield and not only were they not helpful, I also had to call in someone else to come and work on the unit. Our dryer has been having major issues on and on, and I was told, "Oh, you gotta get the vent cleaned professionally.” Guess what? There's nothing in the vent. I had the outside guy come over and he had to take the whole machine apart. I have pictures to prove it. I paid $400 and it still has the same issue. I'm not very happy. The error code American Home Shield's technician came up with could be something with the computer. We spend $100 a month and have American Home Shield as a one-stop shop for everything, but it doesn't look like that's what's happening here. We did a few phone calls to no resolve and it's not what I expected.

If you live in a rural area that AHS claims to cover, they don’t. You will faithfully pay your premiums, but when you have a service request, they can’t provide any technicians to do the repairs. Then they will take three weeks to refund your service call payment.

American Home Shield was about the average pricing that I was paying before. I signed up June of this year and the customer service hasn't been very good. I've only had one claim so far and it was not resolved. No one followed up either. Whether a claim gets resolved or not should be relevant to American Home Shield, but it's not.

Accent was sent by American Home Shield and they worked on my stove. They did their job well. I would recommend American Home Shield.

I looked at American Home Shield because of their website and the things that it said on the website about the fact that it didn't matter how old the home was or how old the products were in the home that they would still be covered. With buying an older home that was built in 1976 and most of it being original, I decided I would go with them because other companies didn't seem to offer that and didn't advertise that. I started my policy in August and it's been super easy to do claims online. However, their customer service is absolutely horrible. It's really hard to understand the people. When I call in, I can definitely tell that they're foreign. They seem to be reading off of scripts, and it's very mechanical.

I set up a service request online with American Home Shield then I called the vendor the next day to see if I could get an appointment. They told me they would have to call me back, then they called me back the following business day and set the appointment up, which I thought was lengthy. Their vendors in the past usually go ahead and set an appointment up when I call. Other than that, the techs had to replace some part that was controlling my AC unit and they were able to fix it on the second visit. I've had no problems up to this point. Overall, American Home Shield's service is not exceptional but it's fair. Also, I know a couple of warranty companies that's cheaper, but I'm satisfied with their price.

When I had my heater repaired, the claims process was slow. It took five days for the contractor to come out. When they finally came out, they assessed the situation and ordered the parts. About 10 days after, they came back with the parts. But the part was wrong. They had to reorder, came back, and fixed it. So, the whole process took about a month. The contractor was very professional and friendly. They were good guys.

I've been with American Home Shield since the late 90s and I've experienced the same service. The technicians that visit my home are friendly, respectful, and answer all my questions. I would recommend AHS.

Having American Home Shield gives you insurance that you're covered no matter what happens. I've been telling a lot of people who have older appliances that this is the way to go instead of replacing their items. I've signed up for four straight years and a few years ago, they sucked in their customer service because the claims process took forever. But recently, they have done a lot better job of making the whole transition smoother. I had a claim for where AG Appliance came out and they were very pleasant. They were on time and they got the service done. I got no complaints at all and I would go back to them. Other than that, American Home Shield's price is going up because they're getting so much business. But it's not unreasonable. It was cheaper before and if they could they keep it back to where it was five years ago, I would appreciate it.

I've been with American Home Shield for over 10 years and they have been good. They had Dempsey Plumbing come to my home to replace a sink disposal unit. The process of setting up the service request online was okay. Nowadays, when you call, everybody has those automated things and it takes forever to try to talk to somebody. The repair was handled smoothly, and the plumbers were timely in completing their work.

I had an issue with my air conditioner. The drain line was clogged and the unit was leaking water. I have an account with American Home Shield, so I called them and they arranged to have the guys from Shamanski Heating & Cooling come. They were able to resolve the issue and it was a very simple fix. I could have done it myself. The only complaint I have is that they didn't come right away. It took a week. Also, I always submit my claims over the phone and I don't like that it's automated. You don't get to talk to somebody. You just answer some questions then they take it from there. Other than that, I've been using American Home Shield since I bought my house and that's five years now. So far, I'm reasonably satisfied.

I placed a claim to American Home Shield for a compressor and they ended up paying me for the refrigerator. I hadn't bought one yet, but I am gonna buy one. I had a refrigerator outside and I put it inside until I find something. Overall, American Home Shield is good. When I had a hot water leak, I was very upset with them because they sent a rookie out here to fix my hot water heater. It was just a leak, but I gotta replace a portion on my wall because the person dropped one of his tools in it, and they cut a hole in my wall. They were here for seven days to fix a water leak, and I didn't have water. I really got a big mess from that because I hadn't replaced the stuff that they messed up.

Consumer beware of this company!!!! I have been a member since 2022 and I have never been so frustrated with them. The last 3 service requests I submitted to this company has been nothing but a nightmare. I submitted a service on my AC UNIT in 2023 which is the original unit and is 18 years old. I had the coil replaced on it in 2021 by a reputable company that charged me half of what Fast Response AC and Heating was wanting to charge. The technician informed me that this issue may happen again due to the age of the unit and if it does, then the unit would need to be replaced. Well, it did happen 2 years later and AHS sent Fast Response out to diagnose the issue. The first technician that came out said that it was the coil again and that the unit would need to be replaced due to the age and unable to get parts to repair it.

This is the worst company I have ever had the displeasure of working with. They honestly believe that not having a refrigerator is acceptable for almost 30 days now. It could have been replaced in 2 days. Avoid this company AT ALL COSTS! They do not care about you, your property or the health and safety of your family. This fridge leaked and damaged the floors. It then shorted out, and their approach is to replace the motherboard. Disgusting and appalling. I am still going through this now! NEVER again. I will also be filing a BBB complaint.

This company is an absolute scam. I filed a claim for a broken appliance, and they denied it, accusing the technician of stating it was a pre-existing condition. Thankfully, the technician was still on-site and immediately corrected them, confirming he never said such a thing and even offering to have his recorded conversation pulled.

AHS denied an electrical claim on an improperly installed electrical, tankless, water heater. The house was renovated in 2024 and unfortunately the tankless water heater was installed with undersized wiring (10 gauge instead of 6) and breakers that were too small (2x30amp instead of 2x50amp). This should be covered according to the agreement but because their tech wrote “undersized” instead of improperly, they would not honor the repair. I would never trust this company again. It is a huge scam and all of the call centers are based overseas.

I purchased an AHS Home Warranty in 2019. I recently submitted a service request for my air conditioning on June 28, 2025. The experience since then has been nothing short of frustrating and negligent. First contractor visit (July 10): Fletcher Heat & Air claimed the coils were dirty and dismissed the issue, even though the system froze and leaked water when running. Multiple follow-ups: I reached out repeatedly (August 2, August 21, August 25) due to ongoing failures. Contractors misdiagnosed the problem, missed appointments, and failed to communicate.

Yesterday date Sep 18th 2025 my mother's washer has been down over a month, American Home Shield sent out a repairman (Travis owner of TCM APPLIANCE REPAIR LLC) that looked at washer then he had wait on American Home Shield to approve of parts and for Travis to get the parts. He then came to install the parts and decided that it didn't need a transmission because he was too lazy put it in. He then came back today to install the transmission and he got the washer together. Then he snapped off the bolt inside the Agitator now we're without a washer even longer. Today September 19th 2025, Travis comes to drill out the bolt, he is unsuccessful at drilling out the bolt he snapped off. So he wrongly fixed the agitator by using a sheet metal screw to hold the Agitator on. Again TCM Appliance Repair LLC is very unprofessional at their job for our home.

⭐️⭐️⭐️⭐️⭐️ I had the pleasure of working with Trenton P. from the American Home Shield HVAC chat department, and I can honestly say he went above and beyond to help me. From the very start, Trenton was professional, knowledgeable, and incredibly patient in addressing all of my concerns. He took the time to explain things clearly, offered helpful solutions, and made the process feel smooth and stress-free. What stood out the most was his friendliness and genuine care—he didn’t make me feel rushed or like just another number.

I would like to recommend that AHS vet the companies that they partner with to provide these services, because otherwise, they will get bad reviews. If they partner with people who hire anyone because they can do the job but they may not be able to do the job, they will not get good feedback. I will not refer American Home Shield to any of my friends or family. I want all of these issues to be taken care of before I close out AHS, because 125 was paid for each special service to be done. Once these items are closed out, I'm gonna switch to someone else.

Poor supervisor customer service, I will give it a zero stars if I can. I was misinformed by many representatives who lack knowledge and cost me thousands of dollars. AHS needs to train their incompetent staff members.

I was a member of American Home Shield for one year, and my experience was very disappointing. When I placed a service call for my dryer—which was in completely non-working condition—I was denied a replacement. Their reasoning was that the issue was due to “physical managing,” which I strongly believe was just an excuse to avoid covering the repair or replacement.

Updated on 10/09/2025: This is a continuation of horrible service, and awful customer service that I got from American Home Shield, the home warranty company. My original request for service of my refrigerator and dishwasher. So called into them on August 21st. It is now October 9th, and my dishwasher was fixed on October 7th, which is pretty bad, however at least it’s fixed. For the refrigerator, the “Specialist” company replaced a third part in the refrigerator, but it still DOES NOT WORK! I was told by Kim, in the social media department that the “Specialist” for my refrigerator had to make a determination as to whether or not the refrigerator could be fixed. Kim said that if the “Specialist” recommended a course of action, and it didn’t work, that AHS would take another course of action.

Washer Replaced After Long Wait – Mixed Experience. I want to update my earlier review regarding my washer claim with American Home Shield. After more than two years, three dispatches, and multiple rounds of escalation, my washer was finally replaced as of Tuesday. While I am relieved to have resolution, the process was extremely frustrating, with repeated service fees, unclear communication, and long delays. By the time replacement was approved, I had already paid enough in monthly premiums and service fees to have purchased a new washer myself. I appreciate that AHS ultimately honored their contract, but I hope future claims are handled more efficiently so customers don’t have to go through such a long, exhausting process.

5 weeks, 8 calls, still no resolution. Pool broken, reps lied, no emails or updates despite repeated promises. AHS takes money but delivers nothing. Empty promises, no accountability. Horrible service—do not trust.

Absolutely horrible. I have been a customer for many many years. We have had two different technicians out here four times for a washing machine. Now the water is leaking and causing mold in our wall. Their solution is to send out the same technician that came before to fix the problem or diagnose and take steps further. This is not only inconvenient 'cause you have to be here for that window of time that they give you. It's become a nuisance. Now we’re on our fourth actually fifth visit for the same issue. When does it stop? As soon as you report an issue they take the money right out of your account. The hundred dollar fee. This is bull and it needs to be stopped. They are complete rip off.

DO NOT get this American Home Shield for your home!!! They are sneaky and all their customer service representatives are in a different country that we can’t understand what they are saying!! They will take your money and send the nonexistent service company to come out and do nothing and say that they can’t fix your appliance. I had to wait for a month for them to send someone out to look at our refrigerator. They did nothing, they did take my money. DO NOT USE THIS PEOPLE!!! American HOME SHIELD is JOKE!!

I’ve been with American Home Shield (AHS) for almost 20 years, and my recent experience has shown me they are no longer in the business of protecting customers. They are in the business of scamming them. My recent experience has completely shattered any trust I once had. If you are thinking about signing with AHS - or if you already have a contract - please take my story as a serious warning.

I have had this plan for last 4 years and when the time came to really use this plan - the service was DENIED! I had a problem with the pool pump and motor, which it clearly said they cover it up to $3000. They sent one company to do the diagnostics. It said the part was missing that's why they will not cover it. Ok fine. I had asked for a second opinion, they company came and said that there are no part missing but came up with totally different diagnostics and said there was some water in the pump and he cannot figure it out and provided some vague report, that AHS does not cover it. Total waste of my hundreds of dollars for last 4 years. I will have to end up spending $2500 out of my own pocket to replace the pump. I am cancelling the membership. Very DISAPPOINTED!!!

Tried to use my service to get a slow drain fixed in my secondary bathroom. AHS was informed before they took my money, and started the service process that I work during the week until 6pm. I am available after 6, or on weekends AHS was also informed. 3 days later, and 30+ minutes on the phone, AHS said they cannot accommodate me. I asked for a refund, and will be looking for it to arrive soon. I don’t have vacation time at my current job, and cannot take time off of work to accommodate them during the week. I also don’t have anyone to wait at my house for their plumbing service to arrive. I feel that My Money and Time have been Wasted. I will call a plumbing service that will accommodate me, and my schedule for a lot less Money than was Wasted on a bogus warranty. My advise is “Do not Waste your Money or Time!”

I had the membership for about 6 years, the last 2 years I was trying to cancel constantly, they have the worst costumer service, very poor communication and they always trying to convince you to change your mind, it’s exhausting! After many attempts I was finally able to cancel my plan and even after that they continued charging me for 4 more months, saying that it’s a normal procedure for cancellations.

I’ve never been one to write negative reviews for companies, as I know it can have an impact on their business. In this case with American Home Shield, I feel compelled to share my experience to deter anyone else from experiencing the incredible level of neglect and unprofessionalism that I’ve been facing. I submitted a request for my AC to be fixed back on 8/12, and I had made a note to the customer service reps to let contractors know that my AC was a ceiling mounted pancake unit multiple times, since not everyone works on them. They assured me that the technicians were briefed on this, however I had to go through about 4 different contractors before they finally found someone who knows how to work on my unit. This resulted in weeks of time being wasted, and money being spent on living accommodations since my house is unlivable in the FL summer heat.

Worst home warranty company! All of the reviews on their website are fake, look at better business bureaus if you want really reviews. They have terrible customer service. They don’t care about their customers, you cannot escalate any concern up to a manager or supervisor. My ac went out they replaced a blower motor and ac compressor- the company came out countless times last year and this year, I got a second opinion from an outside company, they said it look liked whoever repaired my AC did a botch job and parts were laying on my roof and not put back on, the wiring was a mess. They took pictures and gave a full report.

Hi my name is Mo. Me and my family were forced to stay in a hotel when my AC went out and they took their time when they came to check the unit out, which meant more money I had to spend out of my own pocket on a hotel. After 4 years with them, they did nothing. Their own technicians told us the unit needed to be replaced but they only wanted to repair. Overall, it’s a very bad company and when it comes time for them to fix something or replace something they are very hard to deal with.

I wish 0 was a rating option. My pipe leak began on a Friday. I opened a ticket right away, but the AHS plumber couldn't come until Monday. I made an emergency plumber call to stop the leakage, which was damaging the floor and drywall, and they removed the water heater expansion box which had developed a hole. When the AHS plumber finally came on Monday, they labeled the unit as "tampered with" and my repair claim was denied. Instead of appreciating that we prevented major damage by stopping the leak when AHS COULDN'T FOR MORE THAN 2 DAYS, they refused to cover the repair, and charged me $125 for their plumber's USELESS visit. I canceled my AHS membership, and they had the nerve to charge me an additional $50 administrative fee. Steer clear of this scam of a warranty service.

Horrible experience. They are never going to fix anything for you. Also no refund when you want to cancel. How are they still in business? Who regulate this company? "We won't fix your unit nor will give you your refund when you cancel" is what I was told.