American Home Shield Reviews

Then, the techs from Incredible HVAC LLC came out for a repair visit and they ended up replacing the furnace. But their behavior during the repair was unsettling. They argued loudly with each other which made me uncomfortable, especially being a woman alone in the house with them. At one point, my smoke alarms went off, and the main technician seemed panicked rather than helpful. The lack of professionalism from these technicians made me hesitant and anxious throughout their visit. Also, this new furnace they installed became much louder than the previous one and has a strange starting process, which is different from my old one.

While I rate American Home Shield somewhat positively, around a 3.5 to 4, one downfall has been the ever-increasing premiums, which I am not notified about beforehand. Additionally, the communication must improve as I haven’t been receiving critical updates regarding charges or service specifics. Despite these shortcomings, American Home Shield does offer peace of mind. The coverage effectively reduces out-of-pocket expenses on major repairs like the HVAC system and air conditioner replacements.

Things took a turn for the better when another company, Renegade, handled my claim instead. They were polite, promptly ordered the needed parts, and scheduled an installation swiftly. This stark contrast in service showed me how varying the experience can be depending on the contractor.

I've been with American Home Shield for over 30 years, and despite isolated hiccups, they've been reliable, which is why I've stayed with them all these years. They've consistently resolved issues, highlighting their commitment to their customers.

Though the process required a couple of days for the furnace to be ordered and installed, it didn't feel disruptive. My tenants are now enjoying the newly installed furnace, which has been performing wonderfully. What I appreciate most about American Home Shield is their reliability; when they commit to a service, they deliver promptly.

The company was quick to respond when I reported the problem, and they scheduled the repair promptly. I appreciate their proactive communication whenever a service is required. It removes the stress of having to search for technicians and deal with out-of-pocket expenses.

Overall, American Home Shield is doing a great job. My experience with them has been very positive, and I'm grateful for their efficient service in fixing our air conditioner.

Throughout my use of the service, I've dealt with various issues, from garage door checks to fixing my home vacuum. Other than minor delays on certain fixes, most claims were resolved satisfactorily, championing the company's dedication to rectifying customer concerns. The reassurance of having American Home Shield is something I felt confident sharing with friends and family, even amid minor aggravations. My continued business with them speaks volumes to the trust and value I find in their coverage.

Submitting the claim over the phone was straightforward, though following up without resolve from the initial contractor was frustrating—they didn’t return my calls. Despite this incident, American Home Shield has been reputable overall, as I’ve been with them for some time now. Their efforts to resolve home issues stand out, even though their service cost increased from $100 to $125.

Financially, I find the service fees, which draw directly from my account, a bit hefty. Yet, logically, with rising costs, it's understandable. My general appeal towards American Home Shield remains due to the all-encompassing coverage, from appliances to roofing.

Ultimately, although the current situation is unresolved, American Home Shield’s attempts to address repair needs reaffirm their effort.

The process was smooth; the American Home Shield representative provided the name of the contractor who was going to come out, and he subsequently called to set up an appointment. The interaction with both the representative and the contractor was pleasant. Once the contractor came out to fix the washer, everything was back to functioning perfectly.

I'm satisfied with American Home Shield's service and I’d undoubtedly recommend them to friends and family for their quick response and efficient handling of issues.

I'd rate customer service, website, cost, and coverage all at a top rating. They haven't hesitated to send someone out right away when I've had issues, which is something I appreciate greatly.

The contractor they sent out was not only punctual but also highly competent. He efficiently handled the repairs and addressed any concerns I had, leaving me satisfied with the service. Since the repair, my refrigerator has been functioning flawlessly.

Although I rate my experience 4.5 out of 5 stars, it's primarily because I have a general rule of reserving a perfect score, but in truth, American Home Shield came very close to achieving it. Their service was commendable, and I’m confident in recommending them to others based on this experience.

My experience with American Home Shield wasn't without hiccups. I submitted a claim for $1,750, but only received payment of about $1,600, leaving me puzzled. I haven't had the chance to address this discrepancy with them just yet.

Moreover, it took a substantial amount of time—several months, in fact—for American Home Shield to acknowledge my claim and process the payment, which was less than ideal. Despite these frustrations, the technicians themselves were great.

In overall assessment, I would rate American Home Shield as a 3, largely due to the delayed claim handling and payment issues, though I'd give the appliance technicians a 5 for their quality service.

I've been with American Home Shield for almost a decade now, and overall, my experience has been positive. I'd rate them around 4 out of 5 stars, reflecting my satisfaction with their service quality and customer support. In terms of the cost of their service, I'd say it's a 4 out of 5 from my perspective. Their website is user-friendly and easy to navigate.

When I had a problem with the stove door that required fixing, they refused to replace it, stating it wasn't covered under the plan, even though such issues can occur with age. Their solution felt insufficient, and it meant I had to find another service provider for a resolution. An outside plumber managed to solve the issue for less, which made me question the value and promises of American Home Shield.

They ought to replace appliances when repairs can't be completed, which they didn’t consider in my stove's case. I feel as though I've paid for services that were not delivered, especially when necessary repairs fall under their stated coverage. This has led to dissatisfaction with my experience. I believe they should follow through on their promise of coverage, and it's important they address these shortcomings promptly.

Their recommendation left me feeling discarded, lacking any solution that respected the money and trust already invested in them.

Submitting my claim online was straightforward, which was quite convenient. The assigned technician was professional and kept me informed throughout the process. Overall, my experience with American Home Shield has been satisfactory, with no standout concerns.

The claim process initiated relatively swiftly, with the circuit breaker replacement happening in about three days. However, the wiring posed additional challenges, extending the process to a few weeks. Communication with the technicians was pleasant and they were quite helpful, which made this complex situation a bit more manageable.

Though I appreciated parts of this experience, I have mixed feelings. Sometimes American Home Shield’s approval process can test my patience, especially in emergencies. When your circuit breaker is smoking, waiting 24 hours for a technician feels considerably lengthy.

Having been with them for around two years, I find myself giving American Home Shield a middling score—more of a three on a five-scale.

I would definitely recommend American Home Shield based on my experience. Their service and support have been great. The cost for the service seems reasonable, and I found their online platform easy to use. Overall, my experience with American Home Shield has been highly satisfactory.

Recently, I had to place a claim because my dryer stopped heating. I handled this over the phone, and the representative was quite helpful. The technician who came out to repair the dryer was informative throughout the entire repair process, ensuring that I was kept in the loop. It's been functioning perfectly since then.

Overall, my experiences with American Home Shield have been positive, characterized by helpful customer service and knowledgeable technicians.

Thankfully, the disposal has been working perfectly since then. What I appreciate most about American Home Shield is how they take the stress out of finding the right person for home repairs, something I often struggle with on my own. While I've invested in their warranty for many years, it’s been worth it for the quality of service and support I receive.

When I need to set up a request with American Home Shield, it typically depends on the situation, but for specific companies like People's Plumbing, I have to call to request the specific company that I want to come out. The customer experience when arranging for them was straightforward and speedy.

A week after the initial visit, I reached out to the technicians to follow up on the part, and they directed the issue back to American Home Shield, whilst American Home Shield indicated they hadn't received the part order. This back-and-forth continued week after week over several calls, with my wife and I often being told contradictory information, leading us to immense frustration.

Ultimately, after repeated attempts at communication, including speaking with different representatives, we managed to expedite the process but still with no clear timeline on when the repair would finally be completed.

These recent encounters, especially with how the HVAC and certain drywall repairs were handled by other AHS technicians, have left me quite perturbed. In particular, one drywall technician would openly mention his health issues as an excuse for not doing a good job. As it stands, I can't recommend American Home Shield's service based on my current experience — leaving me to rate my overall satisfaction with a 2 out of 5, given the ongoing issues that have yet to be resolved.

Not long after, I received an email detailing the contractor information who would be assisting me. The tech reached out to discuss the issue and suspected it was a heating element problem, which he replaced. Unfortunately, my dryer is still not functioning correctly, and they are scheduled to return next Friday.

What I appreciate most about American Home Shield is not having to search for repairmen or parts on my own, which is a huge time saver. Nonetheless, I find it challenging that they seem to focus on repairs rather than replacements, which can be frustrating when having to deal with recurring issues.

If I were rating my experience with them, customer service deserves top marks for their assistance and prompt communication. Pricing and coverage are a bit tricky; I’d rate price as a 4 given its value, while coverage falls slightly due to the repair vs. replace aspect. Despite a recent struggle with my dryer, having this warranty is reassuring, especially with an older home where chores break frequently. In summary, American Home Shield is a convenient service, though there's room for improvement in their replacement policy.

Despite being with them for so long, we feel quite disappointed by the support offered. Throughout this process, we didn't appreciate the service that was provided, which was a frustrating ordeal for me. We reached out to them more than once, hoping they might remedy the problem, but alas, we're still dealing with an unresolved issue.

I still remember how he efficiently ran to his truck to grab the fuse and got everything working perfectly in no time. Since then, the appliance has been functioning well and I'm pleased with the outcome.

However, shortly after, we encountered another issue. Our property, built in 1954, has an outdoor hot tub that tripped a breaker. When a technician from another company came to check it, they flagged our panel as outdated and potentially hazardous. That’s been a bit concerning, and while it's not an issue directly covered by American Home Shield, I need to follow up regarding their ability to assist with such a problem. I plan to raise this with them as soon as possible.

Overall, based on the prompt appliance service I received, I'd rate American Home Shield pretty highly.

Although I initially encountered a small hiccup with scheduling online—owing to the weekend timing—American Home Shield's customer support was prompt and efficient, clearing up the confusion quickly. This interaction reinforced my confidence in their service team.

Having been with American Home Shield for about six months to a year now, what I value the most is knowing I'm covered if any major household issue arises. When I previously faced an AC problem, it cost me $1500 out-of-pocket. Knowing that with this warranty, I'd only have a set monthly charge ensures I'm protected financially up to a certain limit.

In terms of service assessments, I'd recommend American Home Shield with a top rating. Their customer service is stellar, deserving more than the maximum score, and while the monthly cost is around $60-$70, I've rated the price moderately since I haven't had to make significant claims yet. However, the overall comfort it offers for potential home repairs is well worth it.

When it comes to American Home Shield contractors, my experience has been mixed, particularly with plumbing and electrical services. In several instances, I've had to hire additional help because the initial contractors couldn't adequately address the problems. For instance, I ended up hiring an independent plumber more capable for certain tasks despite having already paid American Home Shield’s service fee. Navigating the American Home Shield online portal was relatively straightforward, and I didn't face any issues there. However, once, when transferring coverage from one property to another, it took considerable time and effort because of errors made during what I thought was a completed purchase.

If I were to recommend American Home Shield, it would be on pragmatic grounds; the coverage helps bypass hefty repair cost surprises, but one needs to remain proactive with contractors. You still need to manage the process to ensure repairs are timely and correctly handled. Regardless, the platform has been beneficial for the coverage they provide, especially when multiple properties are involved.

The technician, an older gentleman, acknowledged the issue but dismissed it, suggesting it might get better over time, which unfortunately hasn't been the case. Although I appreciate American Home Shield for generally treating me fairly over the years, and I understand handling multiple companies can sometimes be challenging, this recent issue with my AC unit has been disappointing.

I'd rate my current experience with American Home Shield between a 2 and a 3, leaning towards a 2 based on this incident.

Compared to other contractors that have been sent over, Comfort First was more in-depth with the service that they provided. They were more in-depth with the explanation, what I need to look out for, what I need to make sure it's covered. The contractor that came out here to fix up my AC did a phenomenal job. I would hope that they could improve the choice of contractor within certain areas for people. If there was a way I can select them every time for AC services and HVAC unit upkeep, I would want to pick them. But I understand that within the network and some things happen, and conflicts of schedule, it tends to vary. But If that could be improved to add it into the user interface or the app, I would love the choice of close area contractor for certain services.

Overall, American Home Shield is by far one of the best home warranties I've had. There were two others, but I'd either have to wait three to four weeks till I heard something back, or I just don't get the best service at all. I'm just told something halfway through, and then that's just the end of it. But when I put in a request for the AC, I got a phone call back within 24 hours, and we just went from there.

Although this was my first problematic incident in over half a decade, and it was troubling, it wasn't enough to shake my overall trust in their service. It did, however, highlight the potential risk of two changes - outsourcing customer service and the inconvenience it brings, especially for someone like me who’s not very tech-savvy. I truly appreciate the support they normally provide, especially as I’m a disabled veteran and value service without unnecessary complications. Overall, while I experienced some challenges, I'm hopeful for smooth experiences moving forward.

The customer service isn't much help either. Whenever I've had to call, I typically speak to international representatives who are very hard to understand, with nobody addressing my concerns effectively until I speak to someone while trying to cancel. My interactions with their website weren't better; it's outdated and challenging to navigate. Locating my policy details was tedious, and even when I did, I frequently found the description too generic and lacking clarity.

The dissatisfaction extended to false advertising concerning HVAC services. They promote an HVAC tune-up which they told me only covers heating during specific months. When I followed up for an air conditioning service, I was charged despite their initial promise. The experience pushed me to the brink, and now I plan not to renew this year. Requests for second opinions haven’t been honored either, adding to the impression that service providers aim to avoid work once they've collected the upfront copay.

What I appreciate most about American Home Shield is the peace of mind it provides, knowing I have someone to call when things break down. So far, I haven't found anything negative about their service. Overall, I’d rate my experience as excellent.

While filing a claim went smoothly and the $100 fee was taken without issue, the problem lies in the service availability. I understand it's a busy world, but I believe if it's claimed as 24/7 service, it should be available whenever I need it, even on weekends. It can make a significant difference, especially in urgent situations. Considering my overall experience, I'd rate it a 3 out of 5.

Recently, I faced an issue with my garage door. They sent a technician who was personable and attempted to fix the problem, but unfortunately, the issue recurred. Fortunately, the technician was responsive, providing his number and a follow-up visit to address the ongoing issue.

While I consider giving their service a four-star rating, I have already referred a couple of friends and family, though not all have been completely satisfied. My continued loyalty is largely due to the quality of service when a problem occurs, but I haven't heard the last of price hikes. Continued increases may force me to look elsewhere.

American Home Shield’s contractors were thoroughly professional and ensured everything was functioning properly before concluding their service. They were communicative as well, fully explaining what needed to be done and what repairs were carried out.

Honestly, I haven’t encountered any issues with their service. Our experience has been straightforward and hassle-free because we're well-versed with the contract and what's covered. In terms of customer service and pricing, I would comfortably rate them a 5. Overall, I’m pleased with the coverage and professionalism displayed by American Home Shield and have no recommendations for improvement at this time, as everything has gone smoothly.

Having been with them since around 2011, I've contacted them about three times. My experiences were somewhat underwhelming due to their reluctance to replace appliances with exactly what I had before—often offering lesser alternatives due to time lapse, which meant I'd end up paying more. When dealing with my sewer setup, I felt frustrated. American Home Shield mentioned the issue being with my home's coding. Unfortunately, this meant the warranty didn't apply, leaving me disappointed as this wasn't clear upfront or in their advertisements. Currently, I'm left pondering the value of a service I've loyally paid for monthly without feeling truly backed up by them.

I expressed my displeasure and sought a second opinion. A different team was sent, but they pointed out a different issue, claiming external factors caused the problem. That resulted in more confusion, and it felt like I might get a different diagnosis with every visit. Annoyed, I brought in my own technician who quickly resolved the issue, attributing it to wear and tear and fixing it at a minimal cost. When I approached American Home Shield about covering necessary repairs due to wear and tear, I was dissatisfied because they seemed to evade responsibility.

After several years with them and only two minor claims, it's frustrating to face such obstacles when I need significant repairs. Frankly, I would advise anyone to look at other home warranty providers because I'm currently seeking to end my association with them. American Home Shield offers satisfactory customer service with representatives who seem eager to help within the constraints of company policy.

I've been a customer for about 20 to 25 years, and I've remained with American Home Shield due to their reliable service. Whenever I've required an appointment, they ensured a contractor was sent out promptly, and the repairs were executed seamlessly. In all my dealings with them, they have consistently demonstrated good follow-through, making sure my issues were addressed efficiently. There's nothing significant I could point out for improvement, as they've met my needs well over the years.

When the contractor from Sears arrived, the interaction was quite satisfactory. He examined the stove, ordered the necessary parts, and assured me he would return as soon as the parts were in stock. True to his word, he came back the very next day and completed the repair efficiently.

Everything has been functioning perfectly since the repair. The service was prompt and resolved the issue swiftly, leaving me quite satisfied. I appreciate that American Home Shield was responsive and dependable throughout the entire process. If I were to describe my experience to friends or neighbors, I'd confidently recommend American Home Shield, highlighting their prompt and trustworthy service. I'm genuinely content with my experience and have no specific suggestions for improvement.

This was my first interaction with American Home Shield, and so far, I have been pleased. They were on time and provided good service, which was essentially what I was hoping for. I didn't encounter any major hurdles, and the process felt smooth, which is always positive when handling home maintenance.

Subsequently, another technician from a different company was sent, and he was much kinder and more respectful. He explained that the stove was beyond repair due to the wiring damage. Now, I'm awaiting further information from American Home Shield regarding my coverage and whether I qualify for a replacement or reimbursement since I am unsure about the extent of my premium coverage.

Throughout this process, I found the lack of communication from American Home Shield frustrating. There were no updates, phone calls, or emails from them to inform me about the progress of my claim, leaving me completely in the dark. I wish there was better follow-up and transparency about what's being done and what they've discovered.

Overall, my experience with American Home Shield hasn't been great, and I would rate their service a 2 out of 5. More communication and improved customer interaction would certainly go a long way in enhancing their service.

When I finally got a response, the company proposed a buyout instead of fixing the issue for much less than what I’d hoped would be their maximum payout. This was particularly frustrating as I had paid out-of-pocket costs that didn’t get covered. Their customer service left much to be desired, often vague and not giving clear answers coverage-wise. I found the representative’s information on plans misleading, which directly affected my expenses, like the hefty front-loaded cost for Freon.

The company's approach to selecting contractors seems lackadaisical, and reviewing other customer feedback confirmed a pattern of subpar performance—which simply felt ignored by the American Home Shield team. Their customer website, while adequate at first glance, doesn't provide much confidence in their transparency or coverage.

I’m incredibly dissatisfied and would most definitely give American Home Shield a -5 if I could. The customer service associates seemed configured to defer and deflect, leading to a poor rate as it doesn’t reflect the training I expect from a company’s first line. Overall, I felt deceived and unsupported which feels unaligned with being a valued consumer, so I cannot recommend their service at this point.

I usually file claims over the phone or online, both methods are user-friendly. However, I receive no prior information about the contractors before they arrive, which can be a bit concerning. The contractors worked efficiently to fix the problems and if needed, they returned promptly, which was a relief.

I appreciate not having to worry about who to contact when something breaks and the reassurance that issues will be warrantied. It's comforting knowing that if a problem persists, the repair team will come back to address it. However, I must mention the cost of the service can be steep; still, it's like a safety net for home appliances.

When friends or family inquire about American Home Shield, I'd point out it's a bit pricey, but for the peace of mind and coverage, it's worth it. For instance, replacing the refrigerator compressor was an $800 expense covered through the service, something I would have otherwise had to pay for myself.

Overall, rating the services: customer service and user interface of the online tools score high, around 4.5 or 5, though I'm less thrilled with the pricing, which would rate closer to a 2 or 3. Despite this, I've been very impressed by their efficient handling of repairs and the assurance of warranty services.

However, my experience hasn't always been smooth. While the technicians themselves perform well, the process leading to their assignment can be frustrating. AHS often takes a considerable amount of time to assign a technician, and updates on the status are sometimes vague or delayed. I've had instances where assigning a technician has taken one to two weeks with minimal communication, which can be quite bothersome.

There was a particular situation last year when my microwave had an issue – it was great that a technician was quickly assigned, and the issue was resolved smoothly. But when my dishwasher faced problems shortly after, the wait for a technician extended to three or four weeks. It was puzzling because I was eventually told that no technician could be found, leaving me to arrange for my own and then seek reimbursement from AHS. The frustration was heightened by the time spent without a working dishwasher.

Despite these challenges, the technicians themselves continue to provide solid service, offering advice and addressing issues professionally. My overall experience with AHS is a bit of a mixed bag - it's neither consistently excellent nor entirely lacking, hence my moderate rating of 3 out of 5. While there's room for improvement in terms of administrative efficiency and clarity, the technical competence displayed by the vetted vendors is generally commendable.

The contractor they sent out was very knowledgeable and answered all my questions comprehensively. While the maintenance was routine and I didn't notice significant differences after it was completed, the regular check-up seemed thorough.

In the past, I've faced a few issues with the technicians sent by American Home Shield. Some were less knowledgeable, notably one instance where earlier technicians missed identifying tangled components in the attic. Fortunately, later on, a more astute technician discovered the issue, explained it to me, and addressed the problem.

Overall, my experience with American Home Shield this year has been fairly positive, though I have encountered some concerns in previous years. I appreciate the knowledgeable service provided recently and hope that consistency improves as they were able to correct past oversights which goes a long way in building my trust.

However, my satisfaction with American Home Shield is diminished due to several factors. For instance, I've faced limitations with coverage. While they cover my pool, my attached hot tub isn't, which seems illogical and quite frustrating. These kinds of discrepancies make me reassess if it’s worth holding onto their services, especially considering other instances when necessary repairs weren’t included.

Moreover, communicating with customer service can be trying. There's often a notable accent barrier, making conversations lengthy and exasperating as representatives repeatedly apologize or express understanding without progressing the issue.

I initially considered a higher rating but given the coverage gaps and communication challenges—the overall cost being another consideration—I'd have to rate American Home Shield a 2.5 out of 5. I genuinely value good service but need better coverage, contractor quality, and clearer communication to justify continuing with American Home Shield.

I reached out to American Home Shield to seek assistance, but was met with unhelpful responses. They wanted me to cover costs for changing a filter they had previously replaced. The whole situation felt misleading, leaving my requests unresolved and highlighting a lack of cooperation from the company.

My interactions don't end there. I had issues with leaking faucets, and after the plumber's initial visit, they promised a follow-up to replace a part. However, they continuously dodged my calls, giving me false appointments and simply not showing up, even after raising the matter with a manager.

In terms of customer service, while representatives remained polite, they consistently deferred to contractors instead of proactively resolving issues. This has resulted in my dissatisfaction, rating the service only 1 out of 5 stars. When considering the quality of their customer service interactions, coupled with the cost of their services, I would rate each of these aspects just a 2. The only silver lining is their online portal, which is easy to navigate, and I’d give that a 5. Given these experiences, I regret choosing American Home Shield and cannot recommend their services to others.

As for customer service, our communication with American Home Shield has been primarily through text messaging, which has been fine overall. However, when my washer broke down, though the company made me an offer I ultimately accepted, it didn't match what my daughter considered to be a fair replacement, as the same model wasn't available anymore.

Despite this experience, I wouldn't call it entirely negative, as the service company they sent has been pretty decent. They've made efforts to convince American Home Shield to authorize replacements based on their assessments, and I appreciate their diligence. We're still working on the ice maker, but I can say that I've had a fair experience.

Our initial experience involved a hiccup with one of our air conditioning units. It unexpectedly stopped working, and when we reported it, Three Brothers AC and Heating was dispatched. They swiftly fixed the issue with a small part they had on hand, which was quite efficient. Initially, I tried to file the claim through the app, but encountered issues as it didn't provide the correct options. This led me to use their automated phone system, which turned out to be quick and straightforward.

The technician from Three Brothers was professional and efficient, and they informed me after the fact that the issue had been resolved at no extra cost. Although I appreciate the urgent response, I wish there was more proactive care before things break down. I feel this could extend the lifespan of our equipment instead of only addressing complete failures.

While the service personnel have been commendable and responsive, I've been a bit disappointed in the app's functionality which doesn't always offer accurate service request options. On the financial side, I find the cost of $100 per service call is a bit steep, making some repairs barely worth the price if they are minor.

Overall, American Home Shield's responsiveness and reliability in dealing with issues have been satisfactory, even if the proactive measures could use some enhancement. This combination has led to positive experiences thus far.

Having them through our home purchase, we've encountered a couple of challenges, like a clogged kitchen sink. It was fixed promptly after they sent someone to snake it out. However, when we faced more significant hurdles, like placing a dishwasher, we ended up handling it on our own. An unexpected electrical issue also arose due to a configuration we weren’t aware of. Fortunately, the technician’s insight helped us solve it, though no further engagement or offer to assist with upgrades was received.

The main concern happened with customer service. Last fall, we tried to secure the advertised free HVAC check-up, only to be misinformed by offshore support about service availability, contradicting the initial offer. Communication efforts were frustrating; a callback promise went unmet and left a bitter aftertaste that slightly overshadows their proactive problem-solving instances.

American Home Shield’s approach to service delivery and follow-through could use a boost based on these experiences. While their chosen contractors often do a solid job, logistical delays have been an irritant. They did, however, send capable plumbers and technicians when they successfully coordinated efforts.

Overall, my interaction thus far leaves me at a three out of five in satisfaction. There’s clear potential in American Home Shield, bolstered by competent reps who still need administrative polish in their support offerings. This keeps me cautiously optimistic, with room for improvement as my experiences continue.

For instance, I had a significant plumbing issue recently, and American Home Shield connected me with Summer’s Plumbing in Spokane, who were absolutely marvelous. They had to address a serious leak involving our hot water line, along with some minor bathroom shower issues. The technicians were diligent, working until the problem was fully resolved, and kept me informed throughout the process. Their level of communication and professionalism was exemplary, and I would not hesitate to recommend Summer’s Plumbing to anyone in need of plumbing services.

I have also leaned on American Home Shield for various other home needs, including HVAC and air conditioning issues, and they've consistently dispatched proficient and amiable service providers. Their monthly payment option, rather than a large upfront fee, makes it feasible for my budget, and that flexibility is appreciated.

Without a doubt, I would give American Home Shield a full recommendation to friends and family based on my experiences.

Submitting a claim was straightforward, thanks to the app's user-friendly interface. I just input the necessary details about each problem. This process went smoothly, and I received timely updates about the appointment. However, the actual service experience was a letdown. While the contractor was punctual, his solutions didn’t resolve any of the issues I faced. My mom, who interacted with him on my behalf, noted his confidence, but it felt like every suggestion was more about workaround solutions than fixing the root problems.

For example, he suggested a product like Jet-Dry for the dishwasher. I called him multiple times and I didn’t get a response. My husband finally got ahold of him but he said he wasn’t gonna be there for another four days. So, my husband had to install some of it himself, such as the washer’s lock, which invalidated the need for professional service in the first place.

When the contractor installed the new ice machine on the freezer, he said my water was not hooked up yet and I just need a new filter and it should start. But he never helped or realized that I didn't know how to hook up the water. That was what he was there for and that was not the case. With the dishwasher, he said it was on the wrong setting, which was why it was not working. But he told me on his last visit that we weren't always supposed to put the heat on. And it wasn't working anyway, so I turned it off. But he replaced it and never ran it through a cycle to see if it then fixed the issue. And it certainly did not.

Communicating with the contractor for a follow-up was frustrating, too. Despite assurances of being able to quickly reschedule, we experienced multiple delays and it took substantial effort to get another appointment. In the end, my attempted fixes didn't yield the results I'd hoped for, leaving me considering canceling the service.

While the app and portal proved effective, the overall service did not. I felt that I'd put down significant money every month without gaining the support promised. Reflecting on my experience, I can't help but feel disappointed. It's been a challenging journey, and unless there's a resolution, I see little value in continuing with American Home Shield.

Next day I request service by paying additional $125 for second service request. The technician show up next day and tells me this is a pre-existing condition, hence is not covered and I will have to pay for this. If they had told me this while upselling, I would have rather cancelled the Plan as opposed to upgrading it. Terrible customer service!

A recent service interaction I had was when A Plus Heating and Air Conditioning visited my home for a routine check-up on my air conditioner. They initially informed me that everything was okay, but then mentioned that two items needed fixing, costing me $550. As a person from Alaska, I'm not familiar with air conditioners, so I had to trust their expertise, although I was taken aback by the cost, especially since my unit is relatively new, having been installed in 2018.

In terms of their service, there was a minor scheduling hiccup initially, but when the technicians did arrive, they were punctual and efficient. They explained that they needed to source parts from Palm Springs, which added to the surprise of potentially unnecessary expenses, reinforced by a friend's advice post-service that I should have been more cautious. Ultimately, these costs added up unexpectedly, dampening my satisfaction.

Despite my mixed experience with the specific service incident, American Home Shield as a whole hasn't posed any significant issues for me. I've found their overall service to be reliable, and in terms of rating, I'd comfortably give them a four out of five.

I needed assistance with appliance issues, particularly my washer and dryer. The washer had a leaking dispenser. When I filed my claim, I did so over the phone, and the rep was very helpful, answering all my questions comprehensively.

However, I experienced a prolonged wait to resolve the issue. Even though the contractor they sent was okay, there was a significant delay in getting parts. It took from November to March due to several excuses like Thanksgiving, Christmas, and New Year's. Living in a rural area contributed to the challenges in getting contractors to come out here. Although they diagnosed the problem quickly, the wait was far from convenient.

Once the repair was completed, the washer and dryer worked fine, but I found the waiting time unacceptable. On the positive side, American Home Shield refunded my fee for the inconvenience, which I appreciated. Despite the challenges, I would rate their service a four.

Initially, I chose them when I owned some rental properties and was impressed by their service. I've stuck with them for years due to their dependability. Though I handled claims by phone in the past, I now manage it online, which is straightforward. Recently, they requested a serial number photo for a claim concerning a malfunctioning dishwasher, which was easy to submit on my phone.

The techs American Home Shield sends for repairs have always been great. They clearly explain what repairs have been made and ensure everything works properly afterward.

Despite several attempts to fix the toilet, the issue persists, and the inconsistent service response has been frustrating. Although I've never been charged a service fee for each visit, I still rate American Home Shield poorly overall due to the continuous unresolved problems and delayed service.

The plumber who assessed our situation confirmed that we needed a new unit. The only slight hiccup in the process was waiting to receive the new unit, and there was a communication gap regarding a part of the repair. However, once everything was sorted, they arrived on time and installed the water heater smoothly.

Since the replacement, everything has been working perfectly. I've had prior experiences with AHS, like when our dryer needed service, and American Home Shield consistently resolved our issues without a hitch.

The contractor who came to my home was professional and communicative. They kept me updated about every step of the repair process and informed me about the parts needed. Since the repair, my garage door opener has been functioning perfectly.

I've found the service from American Home Shield to be courteous and timely. They consistently provided updates. I’m satisfied with their service, as everything was handled efficiently.

When the contractor arrived from Cabit Mechanical, the interaction was both professional and pleasant. They informed me about their findings and assured me that everything looked well. I was satisfied with their service and communication.

I've been with American Home Shield on and off, initially due to rising premiums, but I always experienced good service with them. Even after exploring other options, I found their quick and efficient service to be invaluable. The coverage is worth the cost, offering peace of mind and excellent service.

The tech sent by American Home Shield was impressive, and I had worked with him previously, which added to my comfort level. However, I found the policy on parts coverage somewhat lacking, as when my refrigerator door handle cracked, it wasn't covered. Luckily, the technician who knew the situation assisted me outside the warranty coverage.

Despite this shortcoming, the customer service team stands out as knowledgeable and helpful, which enhances the overall experience. Given these mixed experiences, I'd rate my satisfaction at around a 4.

In terms of the claims process with AHS, it was straightforward. All in all, my experience with American Home Shield has been positive, and I'd definitely recommend their services.

What I like most about American Home Shield is the peace of mind. It's reassuring to know that if anything major breaks down, it’s covered, and at a cost that feels affordable. However, they could improve by creating specific categories for annual maintenance, as the current set-up caused some confusion when I was trying to file my claim. I wasn’t initially sure if my request was being considered as a simple service or a breakdown issue, although we managed to sort it out.

The technician who came for the service was knowledgeable and transparent, explaining everything he was assessing and doing. It was a positive experience overall. I'm pleased with the service and I'd recommend them.

The service technician sent by American Home Shield was thorough and helpful in diagnosing the problem. However, my main concern was with the high replacement quote provided. Considering a previous experience last year when they replaced another unit for almost half the cost, I was surprised by the increased expense this time, which was attributed to tariffs.

Overall, while the contractor experience was positive, I expected more support from AHS in terms of reasonable cost options. It's important as an equipment warranty company to offer viable alternatives, especially when such costly replacements are involved. In my opinion, this aspect could be improved.

While it would have been perfect to have the issue resolved on the first visit, I understand the need for ordering parts. The slight delay was unavoidable and beyond their control. Despite this, my overall experience was positive, and I would rate them a 4 out of 5 stars.

The contractor who came to perform the rekeying did a fine job, and since then, the locks have been working well. I appreciated how the entire procedure was handled seamlessly from start to finish. Overall, I'm satisfied with the experience and would rate it highly.

I've had some mixed experiences in terms of timeliness. On a previous occasion, they handled a washing machine component replacement in a more acceptable time frame, though I still felt it took a bit longer than it should have. While the service was courteous and the pricing seemed reasonable, the delay in repairs can be challenging when dealing with crucial appliances.

For customer service interaction, I'd rate an honest 4 out of 5, given their promptness in setting up appointments. On the price point for the warranty itself, I'd also give it a 4, considering it seemed fair at first glance. However, the two-month wait on an oven repair does exert the patience.

But then another company came out, Fix Dat Appliance Services. They also said the compressor was gone and needed to be replaced. Quickly, they went ahead and settled that. The compressor issue was acknowledged, and I was reimbursed, but this dragged on for two months and the whole process got confusing. The contractors they sent were generally professional, but I felt American Home Shield could have handled the situation more effectively. For instance, they doubted the competency of vendors, which seemed like an attempt to dodge covering replacements.

Relating to customer service, it was frustrating. Some representatives didn't communicate effectively, and I am not confident in how they handled my concerns. Nevertheless, the website was practical, though sometimes limited in functionality, compelling me to resort to phone interactions. In reflection, I give American Home Shield a 3 for overall experience due to their slow and cumbersome service process. My advice: be persistent if similar service roadblocks occur.

Attempting to go through American Home Shield rather than dealing directly with contractors, I felt a lack of communication as I would get unexpected texts from the providers showing up without appointments, leaving me puzzled and frustrated. It increasingly seemed like the contractors lacked the necessary expertise or motivation to fully resolve the issue. I was unsure if my frustration should be directed toward the dishwasher, the contractors, or American Home Shield's vetting process of these contractors.

So far, I've only had one other minor claim with the company, which was resolved without issues. However, this prolonged dishwasher problem leaves me questioning the relationship between American Home Shield and the technicians they use. It feels like there might be an incentive misalignment; perhaps they rush to complete jobs rather than ensuring they are done right initially. The overall service didn’t meet expectations, and I'm left hoping for improvement.

Communication during this process seemed to falter, as my request to avoid repeat service from the initial company was not honored. Though the second visit ultimately fixed the issue, the inconvenience added unnecessary stress, especially with a significant water leak. Offering customers a choice of contractors and extending the service guarantee period would significantly enhance customer satisfaction. Despite these setbacks, since that second repair, I haven't encountered further issues. In summary, I'd rate my experience as a 3 out of 5.

Regarding the overall process, it was excellent. Though I encountered some difficulties related to passwords when trying to provide feedback on a mobile questionnaire, it seems everything operates smoothly without complications.

I'm happy with how American Home Shield handled my situation, and I'm grateful there was no unnecessary hassle involved.

Despite a scheduled appointment on March 19th, I was later told by Lisa that the part would be ordered and in by then. An appointment was scheduled for March 25th, but no one called or showed up. When I followed up, I was told that the part had not been ordered, and that it was on backorder—a complete contradiction from what I was told earlier.

I’ve missed work to be available for technicians, only to be told (on the day of the appointment) that nothing was ready. I’ve spent countless hours calling—multiple times per day—since April 2nd, trying to speak with the escalation department, with no meaningful resolution. To make matters worse, I was told that I canceled the repair because I had allegedly purchased a new washer—which I did not. I’ve never made such a statement and have been trying to confirm who reported that false information.

Communication has been difficult, with many representatives being non-English speakers, creating barriers to getting accurate updates. When I spoke with someone today, they reiterated Whirlpool’s claim that I refused service—which is simply untrue. Whirlpool subcontracted the repair to S and S, who have since emailed confirmation that the required part is on backorder.

I’ve forwarded all documentation to my assigned escalation specialist, who was supposed to provide daily updates but has not contacted me since 4/2. I have a household of six and have been spending $150 at the laundromat every two weeks. This has been an exhausting, expensive, and completely avoidable ordeal. I need immediate resolution and accountability for the misinformation and delays.

It is extremely frustrating to be on the phone with this company which has accumulated over 20 hours of my time explaining this same issue for the last three years and still do not have a functioning ice maker. With all the claim fees I have filed I could have purchased a brand new refrigerator by now. In Mar of 2025 (3 years later, and a promise to report them to the Better Business Bureau) they have finally decided that they cannot fix my ice maker and have offered me money or a Lowes gift card to replace my refrigerator.

To make this very long story short they offered me $1,000.00 for my refrigerator which is currently valued at $5,863.98. I am not even asking them for the full value of my refrigerator, I have found one at Lowes for half this cost that has all of the same functions of my old one and they will not even accommodate that! If you are looking for a company that only wants your money, disregards your personal time, drags out appliance repairs for years, has scripted customer service so much so that it overpowers their willingness to listen to you then this is the company for you. Unfortunately the reviews wouldn’t let me give them a zero star review.

I was calling the escalations, but they were calling authorization and whoever they have to call. They'd be on hold extensive period of time. It's ridiculous that you're on hold. I've been on the phone with American Home Shield in reference to my air conditioning problems at times up to three hours just trying to get to talk to somebody in escalations. When you call in, the first person in the call center asks all your information. Then they put me on hold and my calls get dropped. I don't know if it's my service where I'm at or if they're just dropping me, or they're telling me they're putting me on hold then a few minutes later, the call ends and I have to call back again.

Every time I call back, I get a different service person at the main call center. I have to go through the whole thing again - my name, my phone number, my email address, which property is it as I have several homes with American Home Shield, etc. It's very frustrating. One person at the call center in the escalations department even had the nerve to tell me that I needed to email the supervisor. Finally, things were supposed to be rolling along. I got these emails from American Home Shield about a ticket that's been created. But Burleson calls and the parts are not at the parts center. They called to find out what happened, and they were told they’ve been canceled.

With my two-ton air conditioning unit, that is the issue going on right now. When Burleson came out on the 14th of February, they also checked my two-ton unit ‘cause it wasn't cooling enough. I got a phone call yesterday evening from a supervisor in escalations. The rep told me that I'm going to get a brand-new two-ton air conditioning unit. This was supposed to be going on back in February. Back in 2022, I had problems going on with my two-ton unit. Even that time, it was horrible. It was July or August of that year through November, that poor Jonathan from Air Pro had to keep coming back to my house. He would get to the parts center, but the part is not there. He'd be ordering things that I would need, but they would get canceled.

When talking to Burleson afterwards when they went up and looked at the unit, they said I have a 2007 air handler, which is up in the attic, and a 2022 heat pump. They're mismatched. American Home Shield and I were going back and forth about that and trying to find another air handler. I was talking to the escalations department in reference to this, telling them their vendor did it. They were trying to deny my claim.

Back in March 4th, they told me I was getting a new two-ton unit. Burleson is waiting on the confirmation that the two-ton unit was moved from the Sanford distribution center to the distribution center that they normally use with American Home Shield in Ocala. They told me that as soon as they get confirmation of that, then they'll schedule up for someone to come out and replace my two-ton unit.

My experience is not a very good one, but that's just for one of the houses. I have had things done last year at another house that I have. Different appliances had to be replaced and it's been a pretty good experience. I had an oven, a dishwasher, and a washing machine replaced. The guys that delivered the oven misconnected something and the motherboard of the oven wasn't working. They had to get a part right off the bat and get that fixed. It was taken care of within a week.

I've had some issues with American Home Shield in the past. They recommend people to come out to your home but I don’t know how they pick them out. But if they tell me a company's coming to my home, the first thing I'm doing is to read reviews on the company. I cancelled once because AHS was sending somebody out to my house, and the reviews on this company were horrific. So I didn't want them coming to my house. I asked about another company and AHS couldn't make adjustments. So, it is hit and miss. The last time I was on the phone with someone, I wasn't happy when I hung up with them. And I was not happy that AHS was not willing to at least get the best person in my home. I ended up paying out of pocket for the service because I wanted the best plumbers in my house.

We went without the warranty for a while, but it felt a little risky. If I had to pay a $100 co-pay versus calling someone, it would still be cheaper with the plan. When the washing machine had an issue, I didn’t have to stress about who to call or what to do. I knew it was covered. But I'm not happy that AHS is raising the price but they don't tell you. They just do it, and it comes out and there's nothing said. I understand prices go up, but it would be nice to know. I didn't know that until I was just going through my bank account to see what bills went through.

Since I've joined AHS, the price has gone up twice and that rubs me wrong. They should let the consumer know, so I at least have that option of knowing that. When I first started, it was 50 bucks and then that went up to 100. Right now, it seems like it's happening every year. And I started thinking how often I use this the warranty and if what I’m paying a year at this point is worth it. I try to weigh that out. But I don’t want to just have my money taken without any information unless I call and ask if they have raised their price again. I don't want to have to seek it out.

Since the repair, the washing machine has been working well, almost like new with its brand-new insides. Overall, my experience with American Home Shield has been great. In '20, we purchased our house, which was built in 1995, knowing we'd eventually have to replace many of the appliances. With American Home Shield, nearly everything that's failed has been replaced seamlessly. The only items yet to be replaced are the microwave and the hot water heater, though the latter seems to be on its last legs as our hot showers don't last long anymore.

Despite the increased price of the warranty, I find it's been worth it, as it's essentially paid for itself over time. The cost feels rather expensive now, but given the overall service, I would rate it a 3 for pricing.

I've recommended American Home Shield to many people, and I rate my overall experience and their customer service a solid 5 out of 5.

However, I have a significant concern regarding my water heater. My unit has an extra tank, which was code when my house was built. American Home Shield doesn't cover this type of water heater, despite it being a standard requirement in my area. This has been frustrating because it means they will never cover my water heater, which seems unfair as I didn’t choose this setup—it was mandated by building codes.

In terms of overall service, I would rate it a 4 out of 5, as I would recommend the service to others, but I advise being very specific about what's covered. For instance, if the plumbing had been the issue with my leak, American Home Shield would have covered sheetrock repairs. But since it was the washer, I am responsible for those repairs.

However, I think American Home Shield could work on reducing their plan payments. Despite not interacting much with their customer service, as I mostly dealt with contractors, my overall experience with American Home Shield has been mixed due to the costs associated with their services.

Submitting the claim over the phone was a lengthy process, and it tested my patience. Based on this experience, I rated my overall satisfaction with American Home Shield as a 3 out of 5. The pricing and warranty coverage seem adequate, but since this was my only claim, I can only speak to this single experience.

Ultimately, I'm uncertain if I would choose American Home Shield again in the future.

When the appliance was finally fixed, I discovered that the refrigerator had been scratched during the process. I reached out to the repair company directly, hoping they would address the damage. However, their response was unsatisfying, as they asked me how I wanted it resolved instead of providing solutions. After I replied, they never contacted me back.

This wasn't the first hiccup with American Home Shield; I've noticed the same refrigerator problem recurring about once every year. Technicians mentioned that it could be due to the quality of the fridge, but it feels like a repetitive cycle of temporary fixes.

Moreover, the communication with the service company was problematic. The person handling my call was unprofessional, even hanging up on me when I voiced a legitimate concern. I had been advised to ensure the technician could fit into a tight space due to my kitchen layout, but my suggestion was disregarded.

Overall, I would rate my experience with American Home Shield as a 4 out of 5. My main concern is the need for more proactive follow-up to ensure customer satisfaction post-service. Despite these issues, I appreciate the opportunity to provide feedback, hoping it prompts improvements for future customers.

Sears, the contractor assigned, sent a knowledgeable technician who quickly diagnosed the issue and ordered the necessary parts. Unfortunately, the parts were unavailable, so American Home Shield approved a replacement dishwasher. I appreciated being able to choose the replacement model and the process was seamless until the installation phase.

However, the installation experience was quite frustrating. The original scheduled date changed unexpectedly, causing a lot of inconveniences. Despite me adjusting my schedule and canceling appointments, the initial agreed-upon timings weren’t honored. There was a significant communication gap with the installation company – one person gave me conflicting information, while multiple representatives provided varying details about the warehouse location. It required multiple calls and speaking with a warehouse manager to get the installation successfully rescheduled.

While American Home Shield itself was proactive and responsive during the claim, the hiccups with their chosen installation company were disappointing. This reflects on my overall experience because they are responsible for the vendors they hire. Despite these issues, I would still rate American Home Shield a four out of five, leaving room for improvement, especially in vendor collaboration.

In terms of what I like, the ease of accessing their website to file claims without needing to wait on the line to speak to someone is a standout feature. I have had no major setbacks and consider them a good choice, but improvements in the installation process and communication would make the service more reliable.

On March 28, we were told that the necessary parts would not arrive until April 8—over two weeks from the date of the breakdown. This is completely unacceptable! Living in Las Vegas, the extreme heat is a serious health concern, and I’m deeply worried about the well-being of my baby, who could be at risk of serious health issues. Yet, all we’ve been told is to "wait." The lack of urgency or even basic concern for our safety is incredibly disappointing. This is not the service I signed up for, and I will not be renewing my contract. I strongly advise others to think twice before signing up with this company. If you value your family’s safety and well-being, look elsewhere.

I've been using American Home Shield because, as a single homeowner, I rely on experts to help maintain my property without having to search around. I trust that they vet their service providers to ensure quality and reliability. However, my home is relatively new, and I don't use the warranty often, making the cost seem unjustifiable at times. It would be beneficial if they offered plans tailored to the age of the home or appliances. On a positive note, I appreciate the new app they've introduced, which makes managing claims more convenient.

Another thing that frustrates me is the way they handle billing. They take payments every 30 days, which doesn't align perfectly with monthly bills, causing confusion and potentially costing me more throughout the year. When I asked about adjusting this, I was told it would incur an additional fee, which seems unnecessary. Ultimately, these experiences have pushed me to consider other home warranty options.

Murray's Plumbing, the assigned contractor, had serviced my home previously, so I was familiar with them. Their communication and interaction were excellent. They quickly identified the issue and ordered a new hot water tank. The process took about two weeks, mainly because they needed to find the right size for my tank, which was a bit longer than I hoped. It's important to note that American Home Shield was responsible for ordering the new tank, not the plumber.

Since the repair, everything has been functioning perfectly. I'm very satisfied with my experience with American Home Shield and would recommend them to friends. My suggestion for improvement is to ensure that their website includes all covered items for easier navigation during the claim process. What I appreciate most about their service is their reliability in standing behind what they repair, as I haven't encountered any issues so far.

The claim submission process with American Home Shield is quite user-friendly. I typically use their app, which is intuitive and easy to navigate. Through the app, I can get information about the scheduled contractors, and if needed, there's a contact number for further inquiries.

In a previous incident, my toilet kept running, and when I contacted them, they couldn't initially find a contractor. I recommended Trombly since they are nearby, and they tried to fix the issue. When they couldn't repair it, American Home Shield approved the replacement after receiving pertinent information from Trombly. I've not faced any additional charges beyond the $125 service fee, and when needed, they took the necessary steps to resolve my issues. Their customer service, pricing, and online tools have been satisfactory.

The lack of effective communication and resolution caused the repairs to stretch across several months. Unfortunately, this meant I was without my oven for both Thanksgiving and Christmas. My washing machine only got repaired in January, and my oven wasn't fixed until February. As my contract with them was approaching renewal, I decided to cancel, but ended up being billed for the next month since I canceled a day too late.

Despite promising to refund me $125 during this ordeal, American Home Shield initially refused. Only after I escalated the issue did they finally remove the charge. This experience left me disappointed, especially considering I had been with them for a while and had issues with their contractors before. I'm now finished with them, although I used to have better experiences in the past.

The claims process with American Home Shield starts with a call to them, which involves a $125 service fee. They then contact a local professional, but this can take two to three weeks before someone comes out. This delay is inconvenient, especially for essential appliances like a washer.

Despite the eventual resolution, the prolonged repair process and the hassle involved were disappointing. A similar issue occurred with my refrigerator about a year and a half ago, which required eight to ten visits just to fix the ice maker. While I appreciate not having to pay the service fee repeatedly for the same issue, I find the whole experience of trial and error quite ineffective.

Based on these experiences, I would rate American Home Shield a 3 out of 5. The company needs improvement in diagnosing issues accurately and reducing the time it takes to resolve them.

The claim for the oven was processed without any issues. However, the plumbing claim was denied because it was deemed a preexisting condition. The customer service representative from American Home Shield made it clear that because I submitted the claim on the day my policy became active, it wasn't covered. This was frustrating to hear, especially since I was told I needed an entirely new toilet when it turned out that only a bolt needed replacement. The situation was exacerbated when I was passed to a supervisor who essentially hung up on me after I expressed my frustration.

Adding to my discontent was the fact that I had been a loyal customer for seven years at my previous property, always paying on time and even referring others. Despite this, I was treated as a new customer with no consideration of my loyalty. The company's access to my previous policy history seemed nonexistent.

Eventually, we got the plumbing issue fixed at our own expense and the experience left me feeling undervalued as a customer. On a positive note, the repair of the oven, handled by a contractor sent by American Home Shield, went perfectly well. I decided to rate my overall experience with American Home Shield a 3 out of 5, factoring in both good and not-so-good moments, but their customer service received a 2. However, the price of the coverage takes a 4 due to a discount I received, which is appreciable. Overall, this episode was disheartening given my longstanding relationship with the company.

The interaction with the contractor was terrible. He tried to overcharge me for Freon, demanding $1200 instead of the $250 it should have cost. I have a newer air conditioner model, and the Freon for it is $50 per pound, which totals $500 for the amount needed. This contractor clearly didn’t know or ignored this fact. Despite the coil being under warranty, the entire situation was mismanaged.

When I reached out to American Home Shield to explain the overcharging, they insisted on the $1200 price. I ended up using my air conditioning company, who also quoted $1200, but they replaced the coil, which wasn't covered under warranty.

I later contacted their complaint department, where Michelle was helpful enough to investigate further. She realized the coil should have been covered under warranty and advised me not to accept the initial $125 settlement they offered me online. That was three weeks ago, and I still haven't heard back from them.

Overall, I did not accept any payments to say anything positive or negative about the company. I’m particularly upset about being quoted $1200 for Freon, which should only cost $50 per pound. Additionally, they offered me $125, which was more like a refund for the initial service call than compensation for the issues I faced. Overall, my experience with American Home Shield was frustrating and unsatisfactory.

I've had some challenges with American Home Shield; they sometimes can't find a repair person for specific issues, leaving me to handle it. For instance, I had an issue with my pool pump where the bearings were going out, but it wasn't fixed during a visit, which added unnecessary hassle for me. Generally, their service is okay, but their resources for certain repairs need improvement.

If I were to recommend them, I'd rate them a 3 out of 5 because, while they generally provide good service, there are some areas where they lack resources or can't figure out how to get someone to fix it, especially when it's beyond their usual scope. I don't know of any other companies offering this service, but I feel they could better manage cases that require specialized attention. I initially got the home warranty from American Home Shield when I bought my place, and I’ve been using it for eight years. Overall, they're an okay company, but they need better resource management for more consistent service.

I had a claim for a malfunctioning stove. One burner stopped working on my stove and the digital display had missing digits. The technician was very professional and made a couple of trips to resolve the issue. While everything works now, the new burner installed doesn’t adjust to low; it stays on high, which is inconvenient for cooking.

The American Home Shield representatives were great. Initially, a subcontractor didn't contact me, but after I reached back to them, another serviceman was assigned who quickly got in touch. The service this time was excellent; the technician was associated with Sears Repair, and his professionalism and friendliness were top-notch. I'd rate him beyond perfect if I could.

Overall, I would rate my experience a 4 out of 5. However, the customer service itself deserves a full 5-star rating. I'm also satisfied with the cost of my warranty.

I reached out to American Home Shield about possibly replacing the food I lost, but they declined, saying they weren’t responsible. This recent experience left me quite dissatisfied, which is disappointing since I previously had a positive opinion of them. I would have rated them highly a couple of years ago when they efficiently handled an air conditioning issue, but this time, it feels like their service quality has declined. I have been with American Home Shield for about three to four years without major issues until now. Consequently, I would give my recent experience a rating of 1 out of 5.

The technician was considerate, placing mats and cloths to protect our floors. He was friendly, and the entire repair process went smoothly. After the repair, everything returned to normal, and I haven't noticed any issues since.

There was a potential delay concerning the approval needed from American Home Shield for the part order, but it didn't seem to affect the timeline. Overall, my experience was very positive, and I'm happy with American Home Shield's service. If I had to rate them, I would give them five stars.

American Home Shield's contractor seemed more interested in upselling than addressing my actual problem. Additionally, previous service on my bathroom toilet required three visits before being fixed correctly. My trust in the contractors they send has diminished significantly. Despite this, when their services have worked, such as plumbing in the past, they were fine, albeit sometimes requiring multiple visits.

If I were to rate American Home Shield, I'd give them a 4 out of 5 for overall service due to past positive experiences. Their customer service is responsive but their coverage isn't always comprehensive, which can be frustrating. In terms of pricing, I find them somewhat reasonable, earning them another 4 rating. Based on my recent experiences, I'm hesitant to recommend them outright, but they aren't completely bad, just not as reliable as they used to be.

I requested a different vendor and they gave me one a week and a half away. I was going back to New York and it wasn't convenient. By the time I came back, I rescheduled the appointment for something that I would be around. That company did a very nice job. The technician assessed that the refrigerator needed four parts, including a compressor. However, the delay continued as it took several days for the report to reach American Home Shield. Even then, there was further waiting as they were searching for the necessary parts. Finally, when I called them for the umpteenth time, Home Shield said they would give me cash in lieu of a new refrigerator.

Overall, this was a frustrating experience. Given the age and condition of the refrigerator, American Home Shield should have acted faster. My dissatisfaction is reflected in my rating of 1 star for this experience.

I've been with American Home Shield since my previous warranty provider went out of business, and I needed reliable service. I initially chose them after receiving a brochure in the mail. What I appreciate most about their service is its simplicity. You just call in and report the problem, and they handle the rest. I have no suggestions for improvement because the process is already seamless. I would confidently recommend American Home Shield to my friends and family.

In terms of my overall experience with American Home Shield, while it's been mostly positive, I have encountered a few issues. When I purchased the service, they knew we had a four-zone heating system but didn't inform me ahead of time that I would have to pay extra for the additional zones during my annual reviews for heating and air conditioning. Additionally, I initially believed that a hot tub was included in our coverage because we mentioned it; however, when we needed service for it, we were told it wasn't included.

Despite some miscommunication, the contractor who worked on our heat pump was phenomenal. However, I was disappointed when we had drywall damage, and American Home Shield simply sent a check instead of providing a contractor to fix it. Having contractors available was one of the main reasons I chose their service, as I don't always have access to contractors on my own. Overall, my experience has been positive with a few bumps along the way.

I would rate my experience with American Home Shield a 4 out of 5, as there is always room for improvement.

However, my overall experience with American Home Shield has been mixed. While some interactions, especially with U.S.-based reps, have been positive and helpful, dealing with customer support stationed overseas has often been frustrating. The language barriers and lack of authority among foreign reps make resolving issues difficult, often requiring multiple calls that can take hours without satisfactory results. For this reason, I would give AHS a rating of 3 out of 5. I've always believed that more empowered support could significantly enhance customer experience.

Interacting with the American Home Shield representatives was fine, but I was surprised when my monthly rates were increased without any prior warning. While I have not done a comparative analysis, I was satisfied paying the prior rate, which was about $100 a month. However, now I'm paying $132 a month and I somewhat have an issue with that.

Overall, American Home Shield has done a satisfactory job, and although the waiting period for parts can be long, they eventually get the job done. I'm somewhat satisfied with their service.