American Home Shield Reviews

Anytime I ask for service, I have always gotten it immediately, whenever I needed it. AHS is reliable. I've had them for years. Matter of fact, I recommend them to other friends. My boyfriend, he has them now, too.

And then when I talked to AHS I was thinking that they're going to replace the refrigerator. The woman said they will have to see if they will find a refrigerator equivalent to what I have. She got back on the phone and said they have already spent $1000 on repairs so they can only give me $997 to purchase another refrigerator.

It was a horrible experience. And then we went for a few days where they couldn't even get in touch. AHS said that they were gonna fine them. And I don't know what they fined them for, but I agreed because it was horrible customer service. But in the end, I am the one who actually lost out, and I feel very cheated because I pay a fee every month to have American Home Shield. And then I pay a deductible when they send someone out.

In the 10 years that I have been with AHS, it's not always good. And they choose these companies that they're supposed to stand behind. With the amount of money that I'm paying, when you add together the monthly fees in a year's time, if something happens, I probably could just call a technician myself.

So, I thought about canceling AHS, but I'm just used to having that cushion of being able to call someone and pay that $100 deductible. And so, I'm really struggling with it now, whether I should keep them or not because of the bad experiences that I had: with my condenser, my hot water heater, and now it's the refrigerator. I’m very dissatisfied with them. So, I'm thinking, is it really worth it?

They replaced the unit after they sent people down to take a look at it. It took a little bit of time because of the delivery of the unit, but they were able to work out an appointment within about three days, and about a week and a half, I was able to get the actual unit installed.

I have AHS for about five years now. When we bought the house, the previous owner bought it for us. Their service is good. When I called them about a question, they were very responsive. Their online service was much better than the phone system they used to have.

I've had some issues in the past with some of the contractors that they've had. And I've had to go back and forth a few times with some shoddy service. I don't know what AHS’ vetting process is. In this particular case, it worked out very well.

I have been with American Home Shield since 2021, and my experience with them has been excellent. But my issue is that they keep upping the price.

Their online system is good. There's a slight delay in getting someone to call you back and schedule a service. That's the only thing versus if I was to call a company myself. When you're dealing with something like air conditioning in the middle of the summer, time is of the essence.

We've been very pleased with American Home Shield. We have them for two years now. The only complaint is that, when I first called, they discouraged us from using our home warranty because the unit is still under warranty. The previous company gave us an incorrect diagnostic and we had to pay them. I wish we went with the home warranty from the get-go.

They came out and checked it, and ordered parts for both. They came back and repaired the dishwasher and oven clock. It took two separate appointments. The technician was friendly, efficient and the process went smoothly.

We usually don't have to make any further claims though. They're usually teeny tiny things that we can have fixed and American Hoem Shield usually gets them done. But after last year, my dad was very upset because he paid for the warranty and we had been without hot water for a long time last year. He was really concerned that we weren't being taken care of. It's hard to get in touch with them. If you can get it all done online, it's great. But once you have a problem, it's incredibly difficult to get things resolved.

This time, United Air was coming out for plumbing. They called me and I missed their call. My dad and my husband stayed off work, and they had rescheduled, but then they didn't come on that day. Then my dad called American Home Shield. We were just gonna drop it, but the technician did finally come out and fixed our sink, so everything is resolved. We're satisfied now. It was just a mess because I missed the first call from them.

Sears contacted me and said they had a cancellation and rescheduled me on Tuesday. I confirmed right away and they sent daily reminders for my appointment. I stayed at home from work and waited all day but no one showed up. I tried contacting them and checked the app which initially said they would arrive between 8:00 and 5:00. Around 5:15, it’s updated to 8:00 to 6:30. I kept waiting and 6:30 came but they never arrived.

I called American Home Shield and they contacted Sears, and said they weren't coming. I had to wait another week for them to come out. That was very irritating. They said they had a cancellation, but then never showed up and didn’t contact me to let me know. I don’t want to deal with Sears again, they were horrible to work with.

I would definitely consider AHS as a contact to represent their company. I don't know if other people had the same issue, but it was very irritating. It would’ve been one thing if they had said, “We’re backed up and won’t be able to get to you,” but I waited from 8:00 a.m. until 6:30 p.m. and heard nothing. I had to find out on my own that they weren’t coming.

AHS told me that the company had ordered the part. I called the company, and they said they didn’t have a tracking number, and AHS didn’t give them one, so they don’t know when it’s coming. I called AHS back, and they said they can’t give me a tracking number, and they will have to go through the order department to find a tracking number and send it to the company. When I called the company back and told them this, they said AHS didn’t give them a tracking number.

I’m going back and forth for the service that I’m paying for, and I can’t get a tracking number to see how much longer it’s going to be to have my appliance working. I really didn’t like that, so I tried to cancel my membership. Then they eventually came out and fixed it. We finally got an answer the next day or so.

I have been with American Home Shield since November, and I’ve been trying to cancel since the day I got it. I would never refer them to anyone.

He came back and replaced the entire motor. He said to see how it works over the next few days and let him know. So far, it’s working. It’s an older dryer, about 10 years old. So it’s on its last leg, and that’s not Alex’s fault. I’m not sure if it’s working perfectly yet since it’s only been a couple of days and we’ve just started doing loads again.

He did accidentally scratch the front glass door, but I don’t want that to come across as a negative. He went to great lengths to fix it, he was apologetic, very communicative, and even brought a replacement door. There was some confusion with the replacements. One was the wrong size, and another had a scratch. It took three appointments to get it right. But he stayed accommodating, kept me informed, and made sure everything was taken care of. He did a good job.

The only area for improvement would be pricing, Lowered the pricing a bit. I was previously with another home warranty company, First American, and they charged $85 for a service call, compared to your $100. So if anything were to change, I’d want the pricing to be comparable.

American Home Shield gave us a gift card but we were having a little bit of an issue. That could have been due to email bouncing back. They had to reissue the gift card but it took longer than the suggested three days to receive it. It took almost two weeks.

Then we got the refrigerator delivered yesterday and it had a dent in it. The person had trouble getting it into the house and they had to remove the doors on the refrigerator. So, we have a new refrigerator with the door off. He also didn’t know how to tap the water line of the water refrigerator so it’s not hooked.

Now, we have an old and a new refrigerator sitting in the house. They didn’t take the old refrigerator and they’re just gonna send somebody out again on Saturday. So I’ve had my tenant with one broken refrigerator and without a refrigerator for over a month.

But other than that, I don’t have a problem with Home Shield and Wemo. It’s just now with Lowe’s trying to get the refrigerator in. But they tried to provide some type of compensation for the inconvenience.

Also, AHS has went up on their booking. It used to be about $85 when I first started with them, but now it’s $125. That price is a little excessive when I’m paying a monthly fee.

One time, we had Wemo fix our door but then it broke again. When I called AHS, they told me it was gonna be another $125 to reschedule. It was outside of the 30 days but it was the same issue that didn’t get fixed. I have three accounts with them, with one of them for over 20 years. It was pretty lame that they wanted to charge me for the same issue. In the end, they gave me some type of compensation.

It was a great experience working with them. They were really skilled at what they do. It was also easy to schedule an appointment, and they were clearly on top of the work.

While he was fixing the dryer he found money. It was $20 or $25. He immediately let us know. He was very honest. My husband told him, “You know what? For being honest, you should keep that.” I forgot his name since I’m not at home. My husband is always home when the technicians come out.

I'm saying that customer service of American Shield is amazing and the people they send out are incredible.

This year, the pool heater failed again and the warranty denied my claim. They talked to the technician, and he said, “Well, I don’t know that you really fixed it because I didn’t come back to see it.”

Then American Home Shield sent it to their claims review committee, and they denied it again. They said it didn’t pass visual mechanical test. When I asked what that meant, they said it just meant they looked at it and it didn’t look like it worked.

Every customer representative I’ve talked to doesn’t really know what visual mechanical test means. I asked for a supervisor and finally spoke with one two days later. The supervisor didn’t know what to do either and said they couldn’t do anything. I don’t have anyone to talk to. There’s no way to dispute a claim and no real process for it.

I’ve had good experiences with claims in the past. Some of them went smoothly. But this one has been particularly frustrating because it keeps getting denied without any consideration, and no one is actually talking to me.

They asked me to send documentation, and I did. Then they denied the claim based on a section in the policy saying it didn’t pass a visual test. No one understands what that means. It sounds like another way of saying, "We don’t wanna pay you."

One other thing is that some of the vendors that you provide are not really great, so we've thought often about discontinuing our service. And then when you call in, you get somebody from a foreign country that doesn’t understand our ways of thinking. It's difficult to communicate with them at times. Also, every time you renew your policy, you get a new policy number. If you renew it, the number should just carry over from year to year, it shouldn't be a new one. Because it's confusing for me. We have three of them on properties and I go crazy that every year it's a different policy number.

We went roundabout on that several times. I asked for a manager and the owner was the one who spoke to me. She was much kinder. She scheduled someone to come the next morning at 8:00. So, I had to have someone else take off from their work to be here. Because I was in Arizona, I was not in Colorado. I had to have someone else take off from work to be here.

I told her when I scheduled the appointment, “The last guy that was here only had a 25-foot snake. And he said, ‘We need a 50-foot snake. And that's special. So, whenever you call for a sink drain from the kitchen sink, you need to let people know that they need to bring the extra-long snake to get it out to the septic tank.’” But then the guy shows up with a 25-foot snake.

We had a cleanout about halfway through the house. And so, he was able to go through that cleanout uphill to the sink and downhill to the septic tank and get it cleared. Eventually, they did the job. And my sink is cleared. But personally, I would never use them again. If I had the choice of who to use, I would not use them just because they tried to make me at fault for something that they did by showing up two hours early.

And I have a renter in the house. And she needed to have a kitchen sink. She happened to be on vacation that week, which is why I had to have other people there and they lost work hours. Mile High got the job done, but it was a major hassle for me.

American Home Shield might want to see if they have any other complaints and maybe put them on probation or something. I pay American Home Shield and I don't pay the plumber. But I keep getting flyers about clearing drains for $60 and I paid the contractor $125. So, did I pay more? And I didn't even get to pick who came. I find it questionable.

However, the repair for my refrigerator took a while. Water was coming out of the water spout on the door and they couldn’t figure out why. They ripped off the entire wiring harness on the back of the refrigerator and replaced all the diodes. They basically rebuilt the entire back of the fridge and it finally worked to a point after seven visits.

I still can’t get cubed ice cubes off the door. If I want ice cubes, I open the door up, pull out the ice tray, and press for cubed ice. But I may have to call the contractors back because the ice always comes out crushed whether I press for cubed or crushed ice. That’s not a big deal, but eventually, I would like the cubed ice option to work so I don’t have to reach into the ice tray. But other than that, there are no issues. I don’t let it bother me.

He basically told us that we just needed to get a new shower head, and then he gave us a referral for another company to see if we needed a dehumidifier to dry out the area in the ceiling. We contacted that company and they told us we didn't actually need to do all of that, so we just ended up doing the drywall ourselves.

I’ve been with AHS for two years now. Some of the technicians are pretty good. I live outside of a rural-type area, and there were a couple of times I've put in a claim and was unable to get somebody to come out to fix my stuff.

One thing about American Home Shield is that I don't have to wait for my statement to come for that bill to my charge card. I'm not sure how they did that. Other than that I would recommend them.

But there was one time I called them out. And it was very prompt. They sent out a person. And the person diagnosed the problem. And they said they had to replace the thermostat on my HVAC. And Home Shield wouldn't cover any of it. And they said it was a smart system, and smart systems were exempt from my policy, which I disagreed with. And so, I asked to speak to a manager.

And I had the policy in front of me, and I pointed out the clause that says, “If it's required to operate the system, it's covered.” She argued with me. I told her it was smart in the sense that you can link it to your cell phone to turn it on and off. But since its a thermostat, I need it to operate my HVAC.

And when I asked to speak to her supervisor, I heard her mumble that the supervisor would say the same thing. They had already made up their mind that they weren't gonna cover any of it. And I wound up having to pay for all of it myself. I disagreed with how they read the contract. Since I could afford it, and it was the middle of winter time and I needed heat, I just went ahead and paid for it myself.

I’d say 80% of the contractors are really good. The 20% are because they give me different information than American Home Shield, so better communication would probably be able to fix that.

I had another issue with the dishwasher a couple of months ago. For many years, it had been going strong, but it died. They fixed it just fine. I had no problem with it.

But the dishwasher is horrible. We didn’t have a choice to select a dishwasher, so the one that we got is not very good. It would have been great to have a choice of different types of dishwasher. Normally, they have great choices, but the company is no longer making good quality products. Even if we can’t have what we exactly want, we should be given another choice. That particular one has a really bad reputation, but American Home Shield did a great job.

The contractor comes out twice a year for the maintenance of my AC unit, and I’ve been doing this for years to keep my air conditioner in good shape. Recently, they sent Comfort First Heating. The contractor spent about an hour going through a maintenance checklist, but they didn’t find any problems with my AC.

When the contractor was going through the checklist, he was also telling me preventively what would help me going forward and the difference in the Comfort First, their maintenance plan as opposed to American Home Shield’s plan. I take the information they gave me, look at it, and then make a decision.

The last time, I had an incident because one of the vendors they sent to fix something didn’t do a good job. I ended up having to pay another service charge to have another vendor come out, and AHS told me that the previous person was the cause of me having to call them out.

I was pissed at the time because I just paid the service charge for the air conditioner guy to come out. Then I had another service charge for the other person to come out for my dishwasher, and they did a shoddy job and made it worse. My dishwasher is not even three years old yet and they messed it up. They haven’t called me back or anything.

I'm not satisfied with what they’ve done. I called AHS, and I told them that I was dissatisfied with the vendor that they chose to come out. I haven’t circled back around to that because it just really pissed me off. Other than that, I haven’t had any other issues.

Every time I’ve called, I’ve had good people come out that explain what they’re doing, so it helps me understand why I’m paying this home warranty company. That's the only time that I’ve had that issue with a bad contractor. But Comfort Heating has been coming out to my house probably the last three years. They’re the ones that service my air conditioner and heating. Overall, American Home Shield is a good home warranty company.

They had to return to get that fixed. But the claims process has improved a hundred percent. It’s so much cleaner, and it’s easier to call people back.

It’s been three years with AHS with this house, but in my previous home, I had it for 16 years. I let it go that time because I was having so many issues getting stuff done and didn’t get any claims off it. This time, it was clearly just something that was overlooked, but instead of throwing me back to start all over again, they came right back.

They are moving in the right direction. This group that I’m dealing with now has been very good. I would recommend. Four years ago, it would have been an absolute no because I was thoroughly disappointed with American Home Shield. I wrote a review to tell them like it was and filed with the Better Business Bureau for assistance.

It did happen again and he was able to figure out what was going on. He ordered the parts and we're just waiting for him to come in. He was very honest, and I really appreciate that because I wouldn't have known any different. The AC was freezing up. When I turned it off, it thawed out. The tech said it was the little unit underneath. That's the only thing it could be and it takes a week to order that part. We're waiting for it to come in.

I called American Home Shield. In that time, that company has opted out from working with AHS because they said it was too difficult to work with them. AHS sent me to another company who’s tech came out and said, "It's frozen up. I'll have to come back later today once it's unfrozen and look at it again." They didn't come back, but said they sent me something saying I had to agree to $1,000 of uncovered charges before they would come back. I didn't wanna do that.

I called the original company to come back and they told me that it was a leak in the line and it needed to be replaced. AHS says it's not covered, so I had to pay them $1,500 out of pocket to get the line replaced. I wasn't really happy with it. I almost canceled my subscription. They refunded the $125 service fee, the second service fee I had to pay this year. They also gave me two months free. I'm still gonna cancel, though.

We have had multiple storms back to back and my basement flooded and roof leaking. So because the customer service person I spoke with told me that I had roof coverage and got the link to hook up my own account I might not have known or paid attention to this. I called for service for my roof and I got the ball rolling at least I thought. I paid $125.00 for the service call fee to come out and review the property to start the process. They came to my home the contractor and took all the information and inspection told me to next steps.

Once AHS got the information I was notified and told me the steps. Then it was declined due to an error on their part roofing is not covered under my plan. The decline and the error on the plan were all on the portal, no professional follow-up or explanation and then took my monthly payment out with no hesitation. But mind you the customer Serice person last year I talked said it was covered. The why on earth would you have a customer already paying monthly since 11/2023 and not 1 claim, if not covered because you now have a claim for it, it is not covered.

Why accept my money and claim if it was an error on your part as you said I feel they should have taken care of the bill or half. This is not good customer service and has left a bad taste in my mouth because I feel the monthly billing I have paid is what I could have used to pay this $10,000.00 bill this contractor sent to you to decline. I am right now wondering if this is a reliable, trustworthy company for me to continue giving my money for service in these day and times. Will all services that is requested just an additional payment for that month.

Original Review: Absolutely terrible. They refused to pay vendor, who now won't finish the job. It is a covered guest house. Called now 5 times, and have to wade thru level one support for 15 min, then wait for 10 min for escalation group, who then promises to resolve. Days later, nothing happens and repeat the process. They seem to purposely make it difficult to communicate with the vendor, and internally with the "field manager". All is by email, and one rep doesn't have access to what the other rep did, or what the response is.

I don't care about a brand, but when I have a technician here trying to mess with the boards and break stuff off old ones so the insurance company will pay that is now a SAFETY hazard!! The board won't even lay flat into the oven top!! I have called and was told a manager will not call me back for 48 hours, I've been hung up on twice, told you guys can't call as it would be TOO EXPENSIVE!!! I'll be without an oven for 3 weeks AND we're still unsure if this part coming in will work! I could've paid for 5 ovens at this point with the amount we pay monthly!!! I will NEVER recommend this company and now not just myself, but my family who has you guys will be leaving as well! CONGRATS AHS.... You guys really know how to screw over your customers!

High Priority Plumbing originally came out. It was for a water heater. They actually didn’t check it. He came in, took a picture and said it was broken. He asked me when it happened, and I said yesterday. He then got on the phone with High Priority and after that conversation, the rep he put on the phone with me said it would be denied because it was pre-existing.

I told the service tech that it shouldn't be labeled that just because my policy is fresh, and he said that’s how they do it. Anything that's gonna happen within the first 30 days of your policy, they're just gonna say that, whether it's pre-existing or not.

It's still not working. It hasn't been fixed and they're just trying to find ways not to cover something that is within coverage. In their policy manual, it says it has to be a known pre-existing, and I keep reiterating to them, there is no way for me to have known. My first sign that there was something wrong was when I woke up and I saw that my garage had flooded.

I got a second opinion through Pronto Plumbing, and even the second plumber said there's no way for me to have known things were going on in the inside unless I got a full inspection, which is just not normal for a person to do.

The guy was pleasant and he came with everything. He was right on schedule like he said. But he didn’t leave me any paperwork so I don’t know what happened. Usually, when they come after they leave, they give me a little summary of what they checked and whether or not anything’s needed. But he just said everything looks good and we don’t need to do anything. Other than that, everything’s working okay so I can’t complain about that, especially with this hot weather today.

It was a little different what we usually expect. I know everybody has problems keeping service people so AHS probably have to change often. It’s the nature of the business now. But it’s nice if you can have the same people. The last four years, I’ve had the same company from AHS and they were very thorough and give a lot of documentation. That’s why it’s such a change from what I had. But that doesn’t mean he didn’t do what he was supposed to do. He was here and everything checked out okay. But all I got is his word.

Also, after AHS sent me the initial bill, I got a call from somebody who was trying to get me to sign up for something and that I was getting a discount. But I don’t appreciate that. If I get a bill, I’ll pay for it but I don’t expect additional calls from somebody I don’t know.

And every year, the price goes up. I know it’s inflation but it is getting expensive. But when you have a major repair, then it doesn’t sound so expensive. When I got to replace my refrigerator and air conditioning unit, that takes care of the cost for the year. Overall, my experience with AHS has been good and do what they say they’ll do.

I don't know what they did, bent or broke. But they should get it back together with all the parts inside. It was built that way. I'm not crazy about the fix that they put in. They were talking about having to take the whole unit apart. I said, "Whoa, whoa, whoa.“ This fit together before these guys came to work on it, so I allowed them to just take the filter media out and put the cover on, then I’ll figure out what I'll do next. That made the cover fit but it wasn't very professional.

The unit seems to be working fine, but my concern is a couple of things. Number one, they taped it together instead of addressing it with the first visit. Secondly, their solution was to take this thing out that's blocking it. This unit's been serviced by others before and I've never had a problem with the cover going back on. But now, I've got a unit without my filter casing inside of it. It won't make a difference because there was no media in it, but still.

I’ve had American Home Shield for four years, since 2021, and they've done well by me. I'm happy with American Home Shield. Typically, the technicians are good. This particular one was not so good. We've had other work done on the AC before in the prior years, and it was fine. The folks showed up and did a good job. But it was not Fletcher. I'm not happy with them.

I couldn't go two weeks without a washing machine. And he said the problem was they didn't send people to do the repairs. And I can understand that because people don't want to work right now.

The other time, we had a hot water tank that went out and it was leaking all over my floor. And they can’t get her for five days. I told them I can’t turn off the heater unless I turn off the water. They came out after a couple of days and fixed it. The service guys wanted to do it but they’re just bogged down. The guys were very pleasant. When my washer messed up before about six months ago, it took three people, three different days to come out here and fix it.

When my husband had pulmonary fibrosis and the temperature was 103, the air conditioner went out. I called and they said they’ll be here as soon as they can. Since I don’t know how long it will take them, I just said I’ll pay it myself. And I had it repaired. And one time I called, and something else was gone, and I called and asked them about it, and it was at Christmas time, and they said they can’t do it until the first of the year.

In the three years that I have American Home Shield, I can say that the technicians are fine, but the claims take forever. I've given them every opportunity.

Here in Florida, we've used them mostly for HVAC maintenance. We had a problem with our dishwasher, did a virtual call with them, and they sent a tech out to replace the soap dispenser. The most recent one was supposed to be annual maintenance for the HVAC, but the AC stopped working, so they canceled the visit and rescheduled it as repair instead. They sent a technician out from Burleson, diagnosed the problem immediately, replaced the capacitor and it was back up and running. We've been very fortunate we've had the same company come out except once, and the second company they sent for the maintenance was just fine. The price is reasonable and fair considering American Home Shield American is one of the top-rated home warranty companies out there and it’s highly rated. Our next-door neighbors went with American Home Shield based on our recommendation, and I’ve told people when they've asked that we've had good experiences with them.

The guy from EJ’s Appliances who came was very nice, kind and professional, but he wasn’t here very long. I spent $100 to find out the breaker switch on the back of the house needed to be flipped. It had been very rainy, and I don’t think I could have managed it with my walker in the mud.

The cost when I joined American Home Shield in 2002 was $45, and I know prices go up. But, 100 bucks is a lot considering that this was all it took. When you can go years without using it, and then all of a sudden, you need it, but it’s 100 bucks, it hurts a little on the budget. Still, I choose to stay with American Home Shield rather than another company.

Anything Appliance was the second contractor that they sent. The first company came out two or three times. And that company, they just seemed to have a part swapper. He wasn’t really a diagnostician. But I’ve had Anything Appliance people come out for other things before, and they seem better than the first company that they sent. 

And they were able to finally convince American Home Shield that nothing could be done, and that they’d already replaced every part in it except the wiring harness. And they were gonna ask American Home Shield to replace the wiring harness, but American Home Shield said that enough is enough, and they’re just gonna replace the whole thing. And so, the new one was just delivered today. But American Home Shield couldn’t find anybody to install it. So, I’ve already got a contractor, and it’ll be installed quickly.

Original Review: I have had AHS for over 5 years now. I had a decent experience when my water heater went out and needed to be replaced. However, with my central AC systems, I have had extremely poor support from AHS. They keep fixing pieces of the system - which requires re-charging with refrigerant to the tune of $1000 out of pocket every time, not to mention continually dumping refrigerant into the atmosphere.

The contractors sent to do the work have been good - and they recommend to AHS that the system needs to be replaced - but AHS keeps trying to fix it piece by piece. My latest request, all three of my systems are out and I cannot get AHS to respond to me for an update on what they are going to do. The contractor has submitted their estimate, but AHS will not call me and the call center keeps "putting a note in your file" to have someone call me. Every time, the promise they will call "definitely within 12 hours this time" - but no call. I cannot get in touch with anyone above the foreign call center to give me a status.

They’ve been out three times and they haven’t solved the problem yet. They told me I need to put water in that little bleach area so it could drain, but that doesn’t make sense to me and shouldn’t solve the problem. Each time, I’ve had to pay $125 when they come out. It’ll work for a little while and then it stops. It’s a fairly new washing machine.

But the technicians that they’re choosing now are better than the ones before. My recent claim was a very good experience. Their rep was very friendly and I was very pleased with the contractor did.

After a couple of weeks, I had some problem with the remote control. It did not turn on the waterfall and rockfalls. I called and they charged me $100 for the service fees. They sent a technician who then said that he was just doing the above-ground pool and not the accessories. I called back again and was told that my plan does not cover this type of accessories. I asked if they can cancel my plan. They said that they cannot cancel the plan after 30 days. I told them to listen to the call. We went through this one till date and they didn’t do anything.

Then last month, I had a problem with the breakdown in the electric outside in the backyard. The sump pump stopped working. I called AHS to send me somebody. Then I had one ceiling fan which was not working and they sent me the electrical technician. He looked at the breakdown there in the backyard. He said it was not his expertise and he was only there for an electrical issue. Any pool equipment was not related to him. He said he’s gonna ask AHS to send somebody to take care of the pool equipment.

Then I asked him about the ceiling fan. He said the remote was not the original one. We lost the original one so we purchased a universal one through Amazon. He said that since it was not the right remote control, he couldn’t fix it. He started being rude with me. I told him to do what he can do and those that he can’t, just report it to AHS. I told him I was gonna report him as well. And then he leaves. I called AHS and told them what happened. They apologized to me and that they would not send him anymore.

They said that the tech reported that the ceiling fan doesn’t have the same remote so they couldn’t cover and they would refund the $100 for the service fee. Then they send me somebody for the pool from the pool company.

The tech checked my equipment but said it was not related to him. He advised to ask AHS to send an electrical technician to check why there was a breakdown. He checked with his machine. He said the sump power had no power. I asked him about the switch and he said that it was related to an electrical technician. He also said that he was a supervisor and he was just coming to see what was the problem. Then he leaves and didn’t do anything.

Then AHS called me and said that they were gonna send another tech to take care of the problem. The same day I checked and there was water from the underground pool. It broke my refrigerator outside in the backyard and the patio floor.

I called AHS and told them about it. But they said they were not covering the secondary damage. I told them it was their problem because they kept sending me the wrong technician who did not fix my problem for a month now. I had an argument with AHS and they said they were gonna send another tech for the pool equipment. They were gonna call to set an appointment.

Then last day, my security camera sent me an alert that there was somebody on my backyard and he was roaming around inside. Then he leaves. Then the rep left a message saying that my technician was there looking for the switch to turn on the sump pump to fix it. I kept trying her 79 times. I called the same number that she called me. Then I called a number and asked how come the guy had accessed my backyard without my permission. Second, my dog was at the backyard. I thank God that I did not unleash the dog before I left or I will be the one in trouble.

She texts me saying they tried to call me to say that the tech will be there between 9:00 and 11:00. But I didn’t get any phone call to set an appointment and nobody told me that the technician was there. I asked here to send the tech back and she texted me that she was in a doctor appoint and she couldn’t answer. Then she sopped responding to me.

I called AHS and even her colleague couldn’t reach her. This is not the professional company to deal with. They are not reachable. They apologized and said that I will be put in top priority. I asked them to try again but I was kept on hold while they were trying to each her.

Here I am today with the same problem with the broken refrigerator and broken vacuum floor because of the problem they did not solve yet. Also, when I asked AHS to send me another electric tech, they send me the same guy who came the first time. He knew he was here before. It was raining and I had to bring an umbrella and hold it for him. He said to give it to his assistant. He did appreciate it and then they left.

Fortunately, I got the contractor that normally comes to my house for the last two years. And he tested it and said that there was nothing wrong with it. He topped it off with a little Freon and he did a great job. I knew the man. I knew his crew. I was very happy with them. That was Comfort Heating and Air Conditioning Incorporated. The first group, the fact that they misdiagnosed it, maybe they weren't that good. But my wife likes the idea that I can call one company. It's a stress relief for her. So I still got a warranty with you.

It took two weeks so I ended up calling. They put me back on the schedule for him to come back out over 2 weeks. He came back with a faucet, not the sprayer. And I was at work and I had the impression that I was going to get the sprayer. But he couldn’t locate it so he got the faucet. The faucet he got was totally different from my faucet. It would look like a bathroom faucet, and I told him I wanted something tall like the one I got in the kitchen, and he said I can get what I want and he can come back and install it.

While he was there, I called American Home Shield, and they said that the technician tried to get something similar and make sure I wanted it. They don't know why he didn't do that. They told me that they would make me a priority, because at this time, it had been three weeks or so.

I called that next day and I spoke with His & Hers and I asked them if he was going to come back. They said they are going to have the area manager come out to talk to me about what happened and what went wrong. The day before he was supposed to come out, they called and said he wasn't coming out. They need to reschedule and put me back with the original technician. I asked if they have a different faucet to put in because I didn't want the faucet that he had. That was the whole problem. And there was some other stuff that went in between it.

He came back to my house a third time with the same faucet. And so I told them I didn't want it. I would take the money even though I would have to pay somebody to install it because at that point, I was done.

American Home Shield was telling me one thing and His & Hers was saying something else. And it was just back and forth, and I'm trying to talk to both of them while he's there, and I'm still not getting the service that I wanted. AHS said that if I don't want to use His & Hers, I can pay another service fee of $125 and they can put another service request in for somebody else to come out.

It's been going on over a month that I haven't had it fixed. They should be able to either credit me a service fee or waive it because I pay monthly and I still don't have my faucet fixed. I wanted to cancel American Home Shield. I just haven't got around to it because my faucet's still not fixed. I got the money last Friday, and I'm trying to find somebody to actually get it installed.

He ordered a new motor and said it would be here soon. He let me know of their availability. "I have this and this going on and this is the earliest I can be here to install it." I said, "That's fine." He came back when the new motor came in, put it right in, and it's working perfectly. It was very quick. Bluffton Appliance came when they said they would, unlike other places. I've had other people come in to do work in my house for other things and they've made a mess. But when Bluffton left, there was no mess. The tech cleaned up, threw things away, and made sure the place was as tidy as he found it.

I had American Home Shield for a couple of years. I canceled it because it wasn't affordable for me, then I signed back up. It's nice to have. People think I’m throwing money away when I could be putting that money in the savings account. However, there is a service fee for Bluffton and other appliance companies charge to come out. The fee that I pay monthly and the service fee I had to pay when I make a call to have someone come out is less than what would have been if I didn't have the warranty. I save money in the long run. It's just a peace of mind that I don't have to come up with the whole amount on my own. If anything goes out, I can call AHS, pay my $125 service fee, and someone will come out to take care of it for me.

He came back a week later and put everything together. Once he put the hot water heater in, it was still taking a long time for the water to get hot. We called Oscar back out and he said he was missing a part. The cold water was running over into the hot water and that was why it was taking a long time. He ordered a little piece. When that piece came, he came back, put that in, and it's been working perfectly ever since.

With American Home Shield, everything moved pretty fast. They got the hot water heater in a reasonable time. When Oscar fixed the hot water heater, it lasted me until the new one came out. Everything was very professional. The process was fast. I expected it to be longer but it wasn't.

The price of American Home Shield is also very reasonable. Before I got the home warranty, I was checking around and a lot of places were a lot higher. With American Home Shield, I only pay $125 for someone to come out and they fix whatever is wrong for free, unless it’s like the hot water heater where I needed to upgrade the pipes. American Home Shield covered the hot water heater but they didn't cover the upgrade. My plan didn't cover that. I was only out 1600 for the upgrade that needed to be done. That wasn't bad because before I allowed them to do anything, I called around and I would have been out three times as much as that. I was very pleased with the service from beginning to end.

Riprock Appliance Repair was fine. Something was broken, the timing of it, so they had to order the part and come back. Now it’s working great.

I've literally been paying every month, and it hasn't been fixed. I don't know who to get in contact with. I've left messages in the chat and tried to talk to someone. I ask what the next step is, and they just say they’ll call somebody else. I had this one lady call me back because one of the representatives was so rude. It has just been the worst experience.

Right now, I'm waiting for a tech. They said somebody was going to contact me to set up an appointment, but for some reason, nobody wants to take the ticket. Once this is fixed, I plan to end my service because it’s ridiculous at this point.

I replaced it but I did not go with that guy. And I'm not happy because I'm paying for the services, and they have to finish the job to my satisfaction. I already spent $600 replacing the dishwasher. I'm paying $70 monthly. And when it's my problem, when it's time for them to help me out, they don't. I would cancel this, and then I would just use contractors privately. Because of my problems with American Home Shield, I already know a personal contractor.

I had issues in the past and that's why I had talked to somebody in American Home Shield in the past and they were apologetic and they gave me a couple of months fees. That's the reason I'm staying, but it doesn't look very promising. If I stay with you AHS, I have to still deal with them again for other properties which I have, and I do have other rental properties. So, it doesn't make sense for me.

Every year, they increase the price, and I'm notified about this because everything is automatic for me.

Sears came out and they said the machine was 20 years old and the parts are unavailable. They don’t make these parts anymore. They said they will let AHS know but they will probably tell us to get a new washer or give a buyout.

Then we got an email from Sears which said that the parts have been ordered. I called AHS and they said Sears was still looking. But I was told there are no parts available. So to this day, I still don’t have a washing machine that works. A month went by and finally, AHS said Sears can’t find the parts. They finally told us to go to Lowe’s and buy a washing machine. The tech was great but it was a frustrating experience.

The problem happened internally in the unit. But they denied it, denied it, denied it, denied it. So, I ended up going and buying the $600 part and fixing it myself. That was yesterday. It was hot, and I was mad.

I’m just a little disappointed that the pricing keeps going up as high as it is. While it’s comparable to other places, it was quite a bit less when I first started with them.

Then Home Shield called and said I’d have to pay $4,500 out of my own pocket. They explained which items weren’t covered, and I told them I’m not paying $4,500 until I know how to handle a cash-out for the AC unit.

I told Home Shield that I have a tenant with a medical issue and needs cool air in the house. Still, there was a problem. They put a portable AC in his house, but they were supposed to call me to let me know how much they would give me for a cash-out on the unit. They were supposed to call Monday or Tuesday, but still nobody called me. It’s been a very bad experience.

Arid Valley Plumbing came out because the toilet wasn't working. There was something inside, and they fixed it as soon as they came. They're real friendly.

I usually speak to them by phone when I reach out. However, I have a hard time understanding a lot of their customer service people because they’re from a foreign country. Their service is good, but I just have difficulty understanding them at times.

The problem can't be resolved on the same day because it's a renovation before I moved in. There are two options, you can either put a hole in the ceiling to see where it's coming from or bust a hole in the tile to see where the plumbing is and check for leaks.

But it would take a lot of damage to do it. And I don't want somebody just tearing a hole in my ceiling, only to tell me that American Home Shield wasn't gonna even cover or pay for it. They normally want to charge and tell you that they're gonna do anything.

It’s a lot of money to pay $200 to find out whether or not they’re gonna fix it. So, at this point, I'm just gonna wait and get a second opinion to see what needs to be done, and possibly communicate the information to them.

It's a little upsetting. I pay every month, and I have a couple of properties with a warranty under their company. I felt like I was left alone. This happened last Tuesday when I had them come in to look at it. And I haven't heard anything for five days.

I don't know what happened. But for some reason, I have automatic deductions to pay for the monthly warranty. So, I had to go online and go through the same process. But then they were telling me that my warranty had expired.

Well, they had canceled it until I made the payment. But I got automatic pay. So, it's like they're not trying to work with me.

Most of the technicians they sent have been pretty good. Some have been better than others, but none have been really bad at all.

Now it’s still not fully resolved because the breaker started to smell like something burning, like plastic. When I opened the breaker box, the breaker he replaced was warm, so we had to shut it down. I had to call American Home Shield to let them know that it wasn't fixed, and they assigned me back to the same people, which is fine. However, they said they couldn’t get to us until Monday, but I live in Houston, and it was almost 100 degrees that day. The breaker box probably would have caught fire had we not caught that. I thought it was a danger and expected it to be expedited. Maybe they will get somebody out here the same day, and if they can’t, they will give me another vendor. That's kind of a big deal. We don't know why it's melting plastic on the inside, and we could go to sleep and wake up in flames.

I spoke to a young lady on the phone, but she didn’t understand the urgency. It took a long time for me to explain, because she thought it was the AC, but it wasn’t. It's the breaker switch, and the AC was running fine. After I emailed the vendor asking for someone to come sooner, they said they try to get somebody out here on Saturday. I wish it were faster than that. I know they have several vendors, so I don't understand why it just couldn't go to somebody else who could get out here and have the available time to come and fix this.

My issue is more with some of the representatives and the vendors than with American Home Shield itself. If it were my dishwasher, it wouldn't have been a problem, but this is electrical and could start a fire. I don't think that they understood the urgency of it for me.

When I first started with American Home Shield, I paid $27 a month, but now I’m paying $110. I do wish the price wouldn’t keep going up every year. Using their online service is easy since I’m tech-savvy. It's only when I have an issue that I call in because I don't feel like going through all of that, trying to put it in through the portal.

The process with American Home Shield is very easy. They’re real good with the customer service, and they do get on it quickly, so I’m glad. I was just surprised that when I did use my claim, my premium increased by $10 a month. If it’s going to go up every time I use it, that might not be feasible.

They have a different process now on how they acquire parts, and it used to be where when you make a claim to American Home Shield and they would assign you a vendor. The vendor will come to your house, assess the damages, and then use their inventory to repair the said damage and bill American Home Shield. It is not like that anymore.

So, what they do now is that the tech will come out and inspect your property, identify the part that is broken, and they will send that to American Home Shield. American Home Shield will then source that part from their own supply distribution center and send it to the vendor. And then when the vendor gets it, they have to check it, make sure it works. Then, they schedule to come out and check your house out.

For me, it took over a week for American Home Shield to send the evaporator coils to Residential Heating and Air for them to then schedule to come back out to my house to fix it. But in the old way, it would have just been able to fix it when they came out the first time during the inspection. So, when that happened, I still had to pay the $100 service fee. And then they said I owed another almost $1,500. I thought that was wild.

They just covered the part and then some minor stuff within the repair. But I had to pay $1,477 to Residential Heating and Air for them to replace the evaporator coil, do the little Freon thing, check the system, clean it and leave. I thought that was bad.

American Home Shield is only beneficial if you are making claims. So, if you are not making claims, you are paying like $1,400 a year for nothing. Then when you make a claim, need it, and then you have all these out-of-pocket expenses. So, why don’t you just take your monthly payment and put it in a emergency fund, and then go to it as required? That’s almost where I’m at. I have been with them for 15 years now and I do like them, but this last experience was very painful. And it is almost like I’m being penalized for making a claim, which I’m not that cool.

The contractor has this fancy automated service to say the contractor's gonna come between this time and this time. But what they really need to do is say the contractor’s at the job before yours. You would know if he's at the job before yours, you need to go home from work. Even if the job goes long, you at least aren't waiting all day.

About two days later, while I was having physical therapy at my house, my physical therapist and I went into the kitchen for him to show me how to do exercises standing at my kitchen sink, and when we stepped on the kitchen mat, we saw water coming up from underneath the mat. We pulled the mat up and took it outside and hung it on the rail. I came back. And I'm noticing that my floor has water coming up through the cracks.

My nephew came over, looked at it. He said that there’s something leaking under my sink. So, he turned my water off to keep the leak from happening because the water had been building up for like three days underneath the floor.

When I called to have them come back and check the previous problem, which was the stoppage, I was told I had to put in a whole new service request because it was no longer a stoppage. It was a leak. So, I had to pay another $125 for them to come back out to find out what's leaking underneath the sink that they had just ran these snakes through.

They sent another guy out yesterday. And when he turned the knob on the pipe, he said that there was a broken washer. Usually, a washer is rubber. He said the washer is plastic and it was broken. He doesn't know why the previous man didn't see that. He replaced the washer. He tightened up the pipe that was left loose where the water was seeping through.

I needed to find out who was responsible for all of this water that has accumulated underneath my floors. There was no leak in my cabinet before they came. My floors are warped now in the kitchen and my living room, where the water has traveled underneath the floors. I'm afraid now that with that water sitting there, that could cause mold and mildew and a lot of other things.

I’ve had American Home Shield for six years and my problem with them is when they send the contractors out to check a problem, they don't fix the problem. They stop it, but they don't fix it.

When the technician came two years ago and told me I needed a vent on my pipes, why am I paying all of this money, and you see the problem and not fix it?

They came once before. I needed a new knob. The guy put a new knob on my bathroom tub. The knob was so tight that we would have to literally pull on the knob to get the water to come on. I had company one weekend, and unbeknownst to me, they were in the shower and pulled on that knob so hard that it broke off. When I called him back to check the knob, he told me that was gonna cost me $600 for them to replace that knob. And then he loosened up the area, loose enough for me to be able to turn the water on. Why did he not make it loose before?

It sounds to me that American Home Shield is using Discount Contractors. But Discount Contractors come and they fix it just enough to cause you to pay more money for something else. I’m a little skeptical now, because every time they come, the problem is worse when they leave.

The tech quoted me $250 to fix my pipes in the kitchen. When this man came, he gave me a quote of $625. Which one is right? If they’re going to charge me $250 to switch off my pipes and put a vent in, why would he charge me $625 just to put a vent in? It just doesn't make sense to me. I don't know if I trust them to come and fix anything. When I called back the second time for the leak, I asked them not to send Discount Contractors. But that's who they still sent.

The AC is not blowing cool. But according to him they probably won't fix anything because of the company itself and their limitations in their warranty. AHS customer service is okay. When you're calling with a problem, half the time, they're unable to assist.

During the visit, the guy was trying to rectify another issue with the basement sink. Probably because of that he forgot to replace a water line. When the water was turned on, it flooded my basement. They came back and replaced the water line. The technician was actually great. Despite flooding my basement, he was a very nice, professional guy.

They also came out and checked the AC unit one time. That was annoying because it started as a checkup, but then a component needed replacing. I paid $100 for the checkup and then was charged another $100 the same day for the repair. The part itself was only $25, so I ended up paying $200. I won’t be doing any more AC checkups with them because of that.

We’ve only been with American Home Shield for a little over a year, and we got them because when we bought our house, the AC unit was already 25 years old, which was its life expectancy. Pretty much once we get our AC unit replaced, we're going to cancel our insurance with AHS.

The price, however, keeps going up, which I have an issue with, but with a 30-year-old house, you basically want as much coverage as possible. They set the price and have maybe two different selections depending on what I want covered, which means I have to go with the higher one, where I most likely am going to get caught sooner or later. I would like the price to be lower, especially since I’ve been a customer for so long.

Also, I usually prefer to speak to a person rather than using the online service or app because I want them to know the product and the brand I’m dealing with, since knowing the brand depends on who they should be sending to your house. You don’t get that option online.

The contractor looked at the disposal, analyzed it, and said it wasn’t going to work anymore and that I needed a new one. He had one that was the same horsepower as mine in his truck. He got it, and put it in. He was here for only 30 minutes. Everything is working great now. Every time we flip the switch, it grinds.

When we were living in South Minneapolis, we never had a garbage disposal. We didn’t really know how it was supposed to work or how to use it. He gave us good instructions on what we need to do. I was very happy with his installation and guidance.

I had AHS since July, it was part of the home purchase. I’ve called and filed online claims but I prefer calling because unless it's very straightforward, it's not easy to use the online service. I would not recommend their service unless it’s free.

When they came, my renters were there and they were quick, in and out. They did not say anything or check in and just got out of there. For 125 bucks, there was no actual repair. They were just tightening a faucet and then they did not bother to go unclog the upstairs faucet. In past claims I have had, there have been hit and miss. Some of the practitioners they are using are not the best. The last time I had a plumber come, it was this company called Rainbow Plumbing, and they needed to replace the toilet. And they skirted out. They literally snuck out of the house.

I was texting them and calling them. Then, they come back unannounced five minutes later from Home Depot and they have the cheapest, dumbest toilet ever. I wanted to pick the toilet. And they said it was too late already. They were just really short, rude, and intimidating. Now I have a toilet in my master bath that makes me look like a fool. American Home Shield used to be better. Also, they did a price hike and reduced back what my stuff covers. I would not super recommend it.

It’s simple. I’ve done it both online and over the phone, and it goes nice and smooth. On the AC tune-up, they were in and out and did a great job and took care of it.

American Home Shield does real good, except for that one electrical guy, he wasn't worth a flip. He was a nut and caused a bunch of problems. He wouldn’t call back or answer, and it was just nothing but trouble. I called American Home Shield and they got Cobb Electric instead, and they’re real good.

The only other thing is that one deal about getting the money refunded. They charged us $125 twice for the same thing, and the representative said they would refund our money in five days. We haven’t gotten that refund yet. But other than that, we haven’t had any trouble at all.

First, the Pro Plumbing technician thought the toilet was a special model with a built-in bidet, so it wouldn’t be covered. I explained it was a regular toilet and that I had installed the bidet seat myself. He said he’d inform American Home Shield. Then I got a report from American Home Shield saying the plumber claimed the toilet tank cracked due to misuse and abuse.

A week went by with no response from American Home Shield, I had to call and ask them what happened. They said they’d send someone out for a second opinion or a different plumber. But another week went by and nothing happened, no response from American Home Shield.

So far, it's been a wonderful experience with them. I'm really thankful that we've only had to use Home Shield a couple of times. The $57.50 I spend a month has been worth it. I just wish that American Home Shield would hurry up and finish out the claim so I can send it to my foster home agency who wants to reimburse us for the $250 we spent.

The technician has always been pretty decent, they come out and take care of whatever needs to be done. For example, we had a claim on the microwave a few days ago. My only suggestion would be to improve the turnaround time between submitting a work order and having someone assigned to the claim.