American Home Shield Reviews

The house drain to the sewer system was backing up. I submitted the claim online and I got a follow-up phone call shortly thereafter from Home Shield saying they're searching for businesses who's available. Then when they got a hold of that business, that business called asking if I was available that afternoon and I said I was. Forty-five minutes later, they called again saying they have a team that was finishing up early somewhere else and they can come sooner. They were very timely in their response. While they were there, I asked them to take a look at a leaky copper water pipe from the mainline to the rest of the house. They said it was an easy fix and it wasn't a big deal. They repaired it and I was ecstatic that they were able to take care of both problems. They were both in the same room too, which helped.

We’ve had a few houses with AHS for three years, and they usually are pretty good about fixing stuff. Everything with the claims submission is easy. The only thing that they have a problem with, and I’ve tried to get it resolved but now it’s seven months in, is there’s a charge on our account that says I have a past due balance but I still have monthly pulled every month via my credit card. So I’ve asked them eight times, “How come I have a past due balance if you guys bill me every month? And it’s on auto draft.”

The contractor, W&W, asked me what was wrong and they told me to disregard the scheduling Home Shield put on there, and they said that they would contact me when they were ready to come out. Once they had an opening in their schedule a few days later, they texted me. They came over to check on the stove for a gas leak, but it appeared that the previous guy that was out from a different company had already fixed it even though he didn’t know he fixed it. So he ended up disassembling the bottom of it and putting them back together. When W&W came over, the guy confirmed that there wasn’t any leak on it.

We had a plumbing issue and M&Holmes HVAC came out. They were a fantastic and awesome group of people. They fixed the guest room's toilet. But then the master bedroom toilet kept doing that phantom flush and they had to come out two additional times. They were so apologetic and they did it in the evening when they knew I was home even though that was typically outside of their time frame. Everybody at AHS is incredibly polite and really great, especially if you get them on the phone and tell them what the situation is, literally, sometimes within an hour and here's the text. "This is the person that's gonna be coming out. They're gonna be calling soon to schedule the appointment." So far, I have not had any complications with them and have been very pleased.

My gas stove is at least 10 years old and it was here when we purchased the condo. When I turned it on, it wasn’t igniting. I would not use it, so I had someone come out. The two gentlemen who came readjusted and cleaned it up. They were wonderful, kind and helpful. I was very pleased with them. Also, when we first moved in here, we had a carbon monoxide problem but didn’t know what it was. After the fireman got done, the contractor was out immediately. We've had AHS for a little over two years and have been very satisfied. The reps are really very nice.

We submitted a claim to AHS online and the next day, someone from Sears came out to fix our dishwasher. He did good job and talked my wife through everything he was doing. He offered to do a couple of extra things for us that we'd have to pay extra for but we weren't interested. I also had to fix what he did. He fixed our dishwasher but then he also repaired our drain line and something was not right. He just tied it and we couldn't get it to extend. I tried to fix it but then he took care of that as well. He ended up tying it to our little sprinkler hose. Now, our dishwasher is working.

Usually, I submit my claims online to AHS as I'm not much of a talker. I do everything there and their contractor shows up and fixes my issue. Then, I'm good to go. However, their scheduling system is a little weird. AHS's contractors just give me a day when they'll arrive and say that they'll be here from 11 to 3. That's a really big window and I have to be on standby during that time.

We had American Home Shield in our old home for a little while but we ended up canceling it because we weren't getting any use out of it. Everything that would go wrong that we needed American Home Shield for, they would find some way to say it wasn’t covered. Then we decided to do a second try for this home and so far, everything has been great. Everything went smoothly with our appliance claim. The guy from Appliance Connect was very professional, on time and he explained everything very well. I would highly recommend them.

We had American Home Shield in our other house for many years. We moved and the house came with another company, and then we switched over again to AHS. We've been with them for eight years but I’m not quite sure what location it goes to for help. It’s hard understanding the people. They're all very kind but when you're talking to somebody who isn’t extremely fluent in the American language or the accent's hard to understand, it makes you kinda think of it being outsourced to someplace else rather than the United States.

The sump pump stopped pumping and I submitted the claim late in the evening, expecting to get a phone call the next day, but the person responded to me that evening and came out the next day. Everything was pretty seamless online. The only issue we've ever had was recently when our washer went out, but that had to deal with the part not being available and not being able to get a technician out that could work on a specific LG product. If it's something that's unique, they should ask for the right information so they could send the right person out the first time. It took about a month and a half to get our washer fixed. But that was the only time we experienced that. Everybody that came out did good work.

The refrigerator wasn’t working and we submitted the claim on the internet over the weekend. Countrywide said the earliest they could get out was Wednesday afternoon. We weren’t gonna be home Wednesday, so they scheduled it for Thursday. Then their truck broke so the technician came out Friday afternoon. We didn’t get it fixed ‘til Friday but the technician was excellent. He knew his stuff and got it fixed. The refrigerator has been working fine since. A lot of times you think something’s covered by AHS but in the details, it’s not covered which is a little frustrating at times. But we've been with them for at least five years and we like submitting claims online. That’s definitely good.

The ice machine on the fridge broke down. There's a little flap at the door that the part broke on it, so it couldn’t make ice. American Home Shield's website was really easy to use. It took me five minutes to file the claim. We got an email right away. We got called an hour after this claim went through from the company that came out. They were great. They were local. They came out based on their schedule. It was their schedule plus our schedule trying to match up. They had to order a part, so that took a little bit of time to wait, but that wasn’t a big deal. The fridge still worked but you couldn’t get ice out of the door.

Integrity Appliance went to my rental property and they repaired a dishwasher and a refrigerator. It was quick and they got them working within a day. I like AHS and I only had to use them once so far and it's good.

Home Shield was what we got when we bought our house and then we decided to keep it because we were pleased with the service. Their website is very user-friendly. Home Shield gave a timeframe and they called pretty quick. CK Appliances then came out and fixed what was wrong with the hinge on the door of the refrigerator. They were very professional, fast and got it done really well. They fixed it perfectly. Everything works great. It improved things.

We had an electrical issue and the guy who came out was very professional and clean. He was very knowledgeable too. The issue was repaired and it only took him less than 30 minutes. If we needed repairs within the house, we can give AHS a phone call and they're on it. They’ll send someone out. I don’t have to look or try to find anyone. Plus, you don’t want anyone coming into your house that’s not certified and that’s protected. But there was an instance when there was a faucet that they had to order, they were a little slow in getting the parts back.

Overall, the contractors have been very good. I like that they have been out very quickly. When I called American Home Shield to try to change contractors because there was a slight issue with one of them that wasn’t getting the issue identified properly, they were able to immediately get me someone else who was very responsive. I had positive results with them. I had to use them multiple times in just a few-week time period for different issues, and they were able to resolve all the issues timely and very well. I’ve been with them approximately six to eight months, but before that, I did some homework online. They had relatively good reviews, and their pricing was competitive, so for what I was getting, I thought I was getting my money’s worth.

I had a plumbing issue and AHS sent out Rooter Express to fix it. Everything went well and the tech who came out was good. His name was Michael and he was really nice. He always had an answer to a question I asked or anything that I needed to know. So far, the coverage on my warranty has been good, too. But it’s kind of rough to pay 50 something dollars every month right now since I'm out of work. Also, I didn't even know it went up until a year ago because it started out with 40 something dollars and I didn't know why it went up. Then, if I need something, I have to pay that $100 and that's kind of rough, too. If somebody is out of work, AHS should lower the price.

I went online and submitted my request to have somebody come look at my refrigerator. It was totally dead and everything stunk to high heaven. American Home Shield got GE to come out and look at it, and the guy was really nice. He went through everything, and he had to replace the board. We went to do it but they don't make it anymore. So he said they would get me a new appliance. American Home Shield sent all the information. He sent it all in, and I got an email from American Home Shield and it said I have three options. They said I could go to Home Depot and I could pick and that they would replace the total appliance with another key appliance. But I wanted an upgraded appliance, so I told them that I didn't want the options.

I got online and requested the service because the cartridge in the master bedroom shower wasn't mixing properly. Lubbock A-1 Plumbing called me back within a few hours after I submitted the claim and we scheduled for an appointment a week later and it was more convenient for me. The guy showed up when he was supposed to and the whole job took less than 30 minutes to get together. He repaired it and left, and that was pretty much the whole thing. It was really quick.

My stove igniter was out and MS Appliance came. I’ve had quite a few experiences with Home Shield and they seem to get the job done.

I just joined American Home Shield 60 days ago. I added it to my home and I have two policies with them. I was looking at the residential company and did research on AHS. I chose it in terms of the items they covered. Other companies did not cover some items. I was very impressed with High Priority Plumbing. Putting in a claim was simple. There was no complication and everything went well. The claim wasn’t as serious as I thought it was. I called and Jay the plumber came out two days later. I wish he would’ve came out faster, though. In my basement which is a finished basement, when I flushed the toilet, it did not flow. I was thinking it was because my ejection pump wasn’t ejecting the stuff to the main line. But the only thing the tech had to do was snake it out and it started working properly. It was an easy fix.

My dryer and oven were not heating. The service scheduling was a little challenging, but that was partly because of me and my schedule. I work downtown full time. So it took us four or five days to get somebody out, but the tech came. He showed up on time and fixed all the problems. He met my housekeeper and I asked that he give me a call before he left and he did. He said he got everything working. I got home that night and everything was working. They were very nice. This is the first time I've ever had such a positive easy experience with American Home Shield. They often deny coverage. I was about to cancel my warranty. But I thought I was gonna give them one more shot with this last issue and they resolved it to my satisfaction. So I haven't cancelled, but generally, they decline coverage, and I don't always have the energy or the time to fight it.

Amtec Services came out for a washing machine repair. The agitator broke and they had to replace it. The technician was fast. He did a great job and was very efficient. He recognized the problem and took care of it. He reviewed it, then he went back and had it taken care of, and then he ordered a part, came back and put it in in about five days’ difference. We are now washing clothes again. We also had AHS look at our AC unit and everything went fine.

My electric garage door was not opening, so I called American Home Shield which in turn called Cornerstone Electric Door. The lady at that company set up a date as to when they could come out to fix the garage. One part of the unit was tripped and they had to replace it with a new part in order for it to grab on and hold to the door, and for it to open it and shut it. The contractors were very polite and persistent. They did the job in a timely and professional manner -- it didn’t take them longer than 30 minutes. They were excellent.

SoCal Appliance came out within two days from submitting the claim to fix the washer. The washer is working great now. The technician has come out to my house twice and we have received great service from SoCal. I'm gonna request them more often. I usually submit claims with American Home Shield online and they've been good, so far.

ASAP fixed the toilet that was leaking at the bottom. I called American Home Shield to do my claim and I got the automated system as always. The guy that came out was very nice. He's got very good customer service. I'm very happy with AHS.

The sewage backed up and I had a clog. I filed a claim over the phone and the tech who helped me was very good. The contractor they sent out finished the job really fast. It took not even half an hour. I like that Home Shield covers everything and I can call them anytime.

The door sensor on the microwave stopped working and apparently, it was attached to the motherboard that wasn’t available any longer. It was a combination unit, so American Home Shield replaced both of them. It took a little more than a week for someone to come out after I made the claim. It was quick and I feel good about AHS right now. I felt bad before this thing happened. I’ve been a customer for at least four years and I had an air conditioner that when I was having trouble with, I could barely get anybody to even call me back. I kept paying service fees and the contractors kept coming and saying that there was nothing wrong. I ended up having to replace the air conditioner myself.

We have problems with a manor hotel type air conditioner heater unit in the bonus room. We had been working with American Home Shield for over two weeks. They sent three different technicians out and when they got out there, they told us that they don't work on these units. They do HVAC but they don't work on units where when you go in, it fits under a window. I have a tenant in that house so I called a man myself and told him to give me a list of people who are certified to work on this in the natural area. So they did, and I called American Home Shield and told them that they had three chances and it's a child's bedroom and it was cold there so we had to get it fixed. Plus they had the tornado the night before. This guy was very attentive and he did go through the list to match someone to the people that I suggested that is covered and sent them out.

Sandpoint Garage Doors came when they said they were gonna be there, fixed the issue, and they were in and out. Everything was good with American Home Shield. I've had them for 10 years.

Max Air Heating and Cooling came out. Installation was good and everything was fine. The tech boys did really well. I had R22 and it was gonna be $1,000 to recharge it and replace the leaky valve. So they told me there was an upgrade through AHS and I said let me find out about it. They got an upgrade but AHS didn’t pay anything on it. So I paid for the whole thing. I wasn’t really happy about that but under the situation, I was not going to put money in the old system and have to do it again, and then you would finally have to replace it anyway with an R410 unit, so I just went ahead and did it and bit the bullet. I've had AHS for 20 years now and I’ve always got a good response from them, except for this time. I'd hoped that there would be some help as far as the cost went but other than that, they’ve been good for us.

The heat would come on for a brief second and just cut off. I contacted American Home Shield and I spoke with more than one person at different times. I was given the name of the contractor and I was told that they would contact me. The contractor called the following morning and I also received a text from AHS stating that Myers had been assigned. I’m satisfied with the quality of work done so far. I’ve been with AHS since 2001 when I purchased the home. It came with a one-year warranty and I decided to continue with it. This is the first major service I’ve had and I was pleased with having the heating system replaced. American Home Shield paid for the majority of the work. I was told by someone else earlier that American Home Shield does not replace anything. So, I was pleased to find out that they do.

Things are good with American Home Shield. I filed a claim through the website once and then they assigned me someone. But that company called and said they didn't do these kind of refrigerators so Home Shield assigned me to something else. The people who came out were from Gen Tech Appliance Repairs and they did a good job. My refrigerator wasn’t working and they said the motherboard was out. They replaced it and everything is working great now. They came out twice though. It was one problem but they had to come out and find out what they needed first then they got the part. Then when the part came in, they had to come physically fix it.

A lot of times things happen after hours and it’s easier to file a claim online, plus I can check the contractors at work. They have been very professional and timely. They get in, do their work and follow up if need be, and it seems like everything’s worked out fine so far. My claim for the garage door opener went well. It turned out not to be the garage door opener but the actual outlet. The tech was very thorough and did a great job.

Home Shield pays for everything and submitting claims is easy. But I don’t understand the service charge upfront. Any time you submit a claim, it is gonna be $150. I don’t know what that go towards, but I’m also paying a monthly fee to them. When I first came on board with them, there was no service charge. They just started that service charge last year. I submitted a garage door claim online and I had to pay the service charge of $150. The warranty only covered the garage door opener and the tech from Garage Door and More installed two springs and put the cable back up. He charged me close to $500. We had to pay it because we couldn’t get the garage door open.

Our last few experiences with American Home Shield have been very negative, so we are gonna finish our contract with them. We built our house and then got AHS after our builder warranty expired after five years. So we've been with them for eight years. As of the past two years, the people that they sent out were horrible. When I get the text notification as to whom they've assigned my issue to, I now know that I need to get on to Google and read their reviews so I'm mentally prepared for what's about to happen.

I submitted a claim to AHS because the dryer was making so much racket, I could hardly stand around it. And the pulley was definitely worn out ‘cause I saw it when it came off. We’ve had some issues with it not running long enough because the temperature sensor has been giving some issues, and the contractor that came out said it's the dryer sheets, and I just said okay. But when they put claim they did, they did not change the belt, since the pulley was worn out. He didn't change it either. Everything's okay since he came out, except that it shuts off too early. Most of the time, I also gotta put it on maximum dry for a normal load. But I was very happy with the company’s response time. It was literally within just a few minutes, and they scheduled an appointment and were here within an hour when they were supposed to be. The technician was also pretty professional.

I used American Home Shield before the last time we bought a house and they did fine. So I got them again. They contractors did a good job.

I had been working with AHS to repair my refrigerator since Thanksgiving. Three companies were out to my house 6 times to work on the repair. The first company did the normal fix for the problem. They ordered the parts but the repair did not work. The second company asked me what the first company did. They did nothing. The third company worked hard to repair it. Took it apart. Ordered parts. It did not work. All this time I needed to use my steam cleaner to melt the ice that blocked the vent twice a week.

T & J Investments doesn't actually do the electrical. They call another place and ask them to do the work for them ‘cause I can't get ahold of them at all. They get a little bit of money and then pay the other people. The electrician they got was supposed to replace a breaker and instead of replacing the breaker, they took the breaker out of my panel and wired it to another breaker which caused the other breaker to blow.

Stay away from this company, they do not take your concerns seriously. They Never will call you back when they promise, they will not give you information that allows you to make a decision about repairs that our important. They do not allow you to talk to a supervisor about your concerns nor have a telephone number to provide to talk to anyone else. This company might be on business but they are a complete JOKE, unreliable, do not Trust what you hear. Will never renew with them.

I've been with American Home Shield for a few years, and it’s a gamble. I’m insuring against a big loss. The latest time I used it, I would’ve been better off to call for a regular service call. That ended up costing me extra money, but I know that’s how it works. The contract was bad. It was 125 bucks for the guy to show up. I thought I might need a replacement, and he didn’t replace anything even though I would’ve liked to replace it. If I just called a regular service company, it would’ve been like 90 bucks. But overall, the contractors were great and very responsive. They called same day and set up an appointment, and the guy was here the next day. So, it was really good.

I’m satisfied with my claim experience with American Home Shield on a plumbing issue. Everything was repaired. The contractor from All Hours was superb, on time, and did the work in a timely manner. He left everything clean.

We've been with American Home Shield for a couple of weeks before the dishwasher went out. It wasn’t draining or working at all. Unitech Appliance Service came out and the guy was very knowledgeable. He was a very nice man too. When he got in there, he looked at the diagram of the dishwasher then he checked it out and he knew exactly what it needed. He said sometimes it takes up to two weeks but he came back within five days and fixed it to my satisfaction. There was no problem at all so he did a very good job.

My refrigerator was leaking and my husband pulled back to make sure it wasn't in the wall. It wasn't. There was a problem somewhere in the freezer and something had frozen over. I called AHS and everything was great. They sent somebody out quickly and I really liked the person that they sent out. He did an excellent job. He fixed it. AHS is a great item to have especially when you buy a house and you're not sure what's good and what's bad.

The heating unit wasn’t kicking in correctly and Piedmont Mechanical Contractors told us what day and what time the tech would be here. They also told us when he was en route so we were here to make sure we were able to let him in and get the work done. The young man came in, diagnosed the problem well, and fixed the problem and left. It was really cold down here on the bottom unit, but once he came in and repaired it, it’s working back to normal.

Overall, I’m happy with American Home Shield. The service that I’ve got from them on the few times that I had to use them has been good. Only once did I have a company that was sent out that I didn’t think was up to par. But they had to order parts, and they sent new people out and took care of it.

I previously submitted a claim with Home Shield for the microwave and it went well. However, Home Shield always gives you something similar to what you got in your house, but it won't be the exact one. The color might be off, which is fine, but it's supposed to be something close to what you have if they have to replace the item. Like for the microwave, they did a good job with that. When my microwave went out and they couldn't figure out what was wrong with it, they gave a new one. And the guys came, they put it in, no problem. The microwave is similar to what I had because you're never gonna get the exact same thing, but they tried to get close to what I had.

Atmos Energy replaced a gas line and my central heat or furnace is in the attic. They explained to me that the strong burst of air when they turned the gas back on caused one of the valves to not close properly in the heating unit. They turned the gas off and said that it shouldn't be turned back on until it was repaired. I called American Home Shield and the technician came out and I haven't had another minute's problem. He made doubly sure about how he cleaned his shoes before he came in. So, I was very pleased with the service that I got from this young man. Every time I have called AHS, I have received very courteous care. I've only had to have them out when the Freon was low in my air conditioning unit and once, they replaced the thermocouple on my hot water heater, and then this time. So, I've had it a long time and I've only had to use it three times. I've been very fortunate.

The washer was leaking water and ARC came out. The tech had to go pick up a part and he did the repair in one visit. I've used American Home Shield twice and they have been fine so far. I call over the phone when I submit claims and the customer service is good, although they could lower their $75 co-pay. Three of my friends have AHS as well and they've liked it. They haven’t had any challenges with it either.

I like AHS's professionalism and that they are convenient. They are also easier to deal with. I've had it for about five years on different properties and at one point, I switched to another company, but I hated it. I had to cancel that contract and I went back to AHS. When I had a stoppage on the secondary bathroom's toilet, I liked the guy who came. He was really professional and came out on the same day I filed the claim. I was really surprised and happy. He spent a couple of hours and fixed everything on the same day.

We were having issues with our microwave and American Home Shield sent people out for it. They replaced the microwave altogether. The people that came out were really professional. But the installers came from a different company and they were not too professional. Other than that, the claim went really well. We've been with our warranty company for about a year now.

When I looked for home insurance AHS was the quickest to respond. I also have friends who told me that they are pleased with AHS so I got it. Things have gone very quickly and smoothly with my claims. The house is rented and recently Eco-Pro came out and my renter said that they have been very pleased and the problem was solved. So I’m pleased too, since I am the one who's paying.

American Home Shield has been really helpful. Since I've had them, I used them a total of three or four times and each time, they delivered. I pretty much do claims online for the most part. The fastest someone came out for a claim was a day and the longest was maybe two days. When Eli Electric was sent out to repair an electrical outlet, everything went well. I showed the tech what the problem was, he fixed it, and he was on his way.

I’ve used the online platform a couple of times and it was good. I recently submitted a claim for a leaking toilet. American Home Shield said they’d call within 24 hours to schedule then the contractors and I figured out a date that worked for us. They came out yesterday and fixed it. I've used them twice, and it has been great.

In the beginning, I had a problem because there were three items that needed to be looked at. The first one that came from Sears was a big guy and he really didn’t look at the whole dryer. He changed a little pad and that was not good. Then, we found out that things didn’t work and that was when I called again. This nice guy came and he looked at my refrigerator. He explained in a nice way that whenever the ice would get stuck, we just throw away the part that was stuck. If we don't use the ice all the time, that will happen. Then, water was running under the washer and he said that we had to keep an eye on that. But he said the dryer had to be replaced. Within days, we had a new dryer. It was really quick and amazing. I was so surprised.

I submitted a claim to AHS because the ice maker was not working. And the clapper in the cube thing had been broken. And those were the main things. I called AHS and the rep I spoke with was fine. The contractor that came out was exceptionally good as well. Everything was fine when he came over. So far, my experience with AHS is good.

When I had another stoppage, the contractor saw that it wasn’t coming from the side I thought it was coming from. It was coming from the yard to the street, which was the same place it was clogged up the first time. It didn’t take them long to unclog it. They didn't even come prepared to utilize the 100 feet snake that AHS paid for. They only had 80 feet and were still able to use less than 80 feet to unclog the problem. We ran the water and made sure it was flowing and going through the pipes. I asked them if they could determine what the clog was, but they said no. They only knew that they hit something and that the snake cleared it out. It wasn’t from the toilet like I thought and was probably from the kitchen side.

The tech came the very next day when I submitted a claim. He could’ve been in his mid to late 20s, but he was very thorough and did a good job. The heating and air unit was on the roof and he repaired the heating part of it. He replaced a fan motor and something else. I was really happy with him. We’ve always been very happy with American Home Shield. We have them on another two properties and it has been more than 10 years.

My son was here when A & A Heating & Cooling came and he said they fixed it in no time. They’ve been super nice. I used them one other time but it wasn't the best because the pipes in the wall needed replacement. It was right after I moved in and water went everywhere. They opened it up. They were saying that somebody had messed with it, so they couldn’t fix it. But nobody had messed with it at all. So we replaced the pipes. Overall, AHS has been great. This is my second year with them. You just call them or go to the website and submit a claim and it’s done.

The seller of our house provided AHS as part of our closing deal and I’m glad they did that because they were horrible after looking at stuff. But the coverage turned out to be fine. Our claim went really well. The contractor was able to figure out what the problem was and fixed other issues, and got it relatively quickly. There was a loose socket in one wall that was shorting out the other sockets that were connected to it and she figured it out and found the loose socket. Everything is working now.

AHS looked like it was very comparable to other companies on the package. I knew that I needed to get the house rekeyed and that I was gonna have that service call to begin with right away. I was rushed and had to pick something. So I said, “Let’s just do AHS.” The contractor communicated very well. When there was a traffic issue, he let me know that he was caught in traffic. He was only a couple of minutes late and it was well within the window we had set, but he let me know anyways. He was very courteous and got the job done right.

I started out with American Home Shield when the deductible was $45 or $50, and that has been a long time ago. Most recently, I had a claim for my heating and everything went fantastic. I got same day service. I have my brother in here, he’s 81 and I’m 69, so we needed heat. I was very well-pleased with the service. And the technician from J&S All Tech that came in was fantastic and very professional. He said the radiators were getting hot. Everything has worked out fine.

The tech from On Time Plumbing & Heating got our plumbing issue fixed. He knew what he was doing, showed me what the issue was, and did everything. I was comfortable with him and I would like to have him next time if I had a problem. American Home Shield has fixed stuff for us before and we are comfortable with them too.

When I flush the toilet, it would stop up the sink. I submitted a claim over the phone to AHS for it and the rep I spoke with was good. The technician came out the same day and he was really good. Everything's good since the repair. I like the convenience of AHS. They also respond quickly and it's a great company to have.

This is the second year we’ve had American Home Shield and we had to get this whole house livable. They've been good so far. With our recent claim with heating, the tech from Ace Air Conditioning and Heating came out. He had to order parts and it all worked well. He was a real nice man and seemed trustworthy. I can tell he’s a Christian and he tries to be polite.

The opener was not working and the technician was very prompt. He was good and he fixed it. He told me to give him a call if I had any questions. I had somebody come and fix my dishwasher, and he was good too. I'm very happy with American Home Shield.

I had a problem with the upper part of my oven not working, and American Home Shield sent an appliance group out at first. They were young guys and they kept scratching their heads saying, “We’ve never seen this before.” They tried to say it was an electrical problem and that it was something with my breaker. But I have an oven that has a top oven and a bottom oven and the stove top. Everything worked on that oven, except the top oven, so I kept saying that it was an oven issue. I told them that my breaker box is a whole separate thing and that was not what I called on. But American Home Shield then sent out an electrician to look at an electrical issue, which then he said that there is a breaker back there that needed attention. But, again, it was not related to the original issue I had submitted, which was an oven issue.

When I had water in my ducts, the contractor AHS sent looked at it, put his cameras down in one of the vents and took a picture. He said that there are holes in it and that it was from being old. It was the original duct system that has been in my house. I paid the guy $100. He gave me a report and explained it. It was rotting. However, AHS said that it was an act of god and didn’t wanna cover it. I have mold growing around the windows and they don't care. I paid for a problem, but they passed the buck and didn't help me.

When the house was built, the furnace and flashing on the flue wasn't installed properly. The water got down in there and rusted the body of the furnace. Sevier Climate Control came and installed a new one yesterday. They were efficient and professional. The guy named Craig was very informative. Then there was a problem with the AC. Craig came out last night from his home and corrected the problem, which happened to be a wire that wasn’t connected. There was a previous incident where the contractor had to rewire the AC but left all wires there. The guy that installed it thought the old wire was rewired, but it wasn’t. When Craig came out, he discovered the problem and corrected it expeditiously. He also explained to me what was going on. AHS is a good deal for me. It saves a gang of money and the experiences we’ve had with them have all been positive.

The door on the oven wasn’t opening on the right side. The little lever was broken. I called American Home Shield and spoke to a live person to be sure it was covered. The person was fine. I was told that within 24 hours, a company would be contacting me to set up an appointment. I’ve got an email confirmation and then someone called to set up the appointment. The oven works fine now.

This is the second full year I'm with AHS. I got my home and it came with the warranty, so I decided to renew it. Doing a claim with AHS has been super simple through the website. I’ve done it multiple times and I haven’t had an issue with it. When my fridge was having a problem they had to order a part. It will take a few days, so I did some chat online and then I spoke with a representative.

In the four years I've been with American Home Shield, they were not just professional, but they were helpful and timely as well. The contractors where they farm out the jobs to have been excellent, not only just texting and making sure that everything is fine, but doing the work too. They keep you abreast with the work, so it's all around a very professional experience. The last vendor I had was great to communicate when they were coming or what they were doing. They did a great job.

We had two claims at the time and when I called American Home Shield, I went through the automated system. The door wouldn’t go up and down and the claim for that went fine. We didn’t have any issues at all. The technician made a few adjustments on the machine and it’s working properly now. On the other hand, the people who fixed the stove just showed up and knocked on the door without an appointment. Luckily, I was home at the time. We’re still in the process of getting the stove fixed. The part is on order and the technicians were supposed to come out Friday. Then, they called about 20 minutes ago and begged off to come on Monday instead, and I let them do it.

When I first got the home, I was with 2-10. Then, I left them and I've been with American Home Shield going on three years now. I've been happy with them. Recently, I called in a claim for my microwave and Pyke Appliance Repair came out. They ordered parts and I dealt with them for two weeks, but the problem was not resolved. Then, a guy from Sears came out. But he did not fix it and instead, put in a request for me to have it replaced. Then, there was a problem with Sears contacting me because they were calling my old number, but they were texting me on my new number. A week ago, when they were supposed to be coming out, I got a text message saying that I had been rescheduled. So, I got online and asked what happened. They said they were trying to contact me at my old number but I told them that the number they were texting me from is the correct number. So then, we rescheduled.

I've filed claims online and via the automated system and it's always easy. It takes longer for the computer to boot up than it does for the process. One time, I had a leak from the overflow valve on top of the hot water tank. There's a tube that comes out and goes to the floor in case there's an issue and it was dripping from that. I called that in on a Saturday morning to American Home Shield. We live in a small community, so I knew Gash, the contractor, wouldn’t respond to me until Monday morning, but that was fine. There was no reason to call their after-hours number. They responded to me on Monday and fixed it that afternoon.

The water pump on my well went out and I called the claim in. It was good dealing with the AHS reps and we were told to expect the contractors out within 24 hours. The contractors called before the two hours were up. They replaced the part of the motor, the well pump and the fans. There was one minor problem. It was leaking, but they came right back out and took care of it. We've had AHS for 10 years and it's an older home. I knew things were gonna be breaking down.

My A/C froze up and it wasn’t defrosting. I did the claim online to American Home Shield and it said to expect the contractors in the next 24 hours. The technician called me back, and he came and fixed a couple of things on it within 10 hours.

I like the flat-rate repair service, and that if things go wrong and you pay one price and they fix it. My garbage disposal died and the plumber came out and replaced my garbage disposal and then installed everything up to code because my sink and the underdressing of my sink was not up to code. So we took care of all of that and went on his way. It took him a couple of hours but I'm very satisfied with the work. I did the claim online on a Friday and I had repair on a Monday. Everything was easy, and AHS did what it needed to do.

River City Appliance's communication was good. I called the service on my appliance because I was wondering if anything could be done about it. It was like, "We're either gonna have to replace this thing or maybe fix it myself," but I got American Home Shield, so I thought I'd try, and it turned out really well. River City was saying how old it was and they were able to find the part that was needed that I probably wouldn't have been able to find myself. It was just a simple part. After kinda seeing how he did the fix, it was like, "I kinda figured that's how it was," but not having any experience with fixing something like that, I didn't wanna really do it myself. So, it was easier to call and see if they could take care of it, and the guy totally could.

We've had good luck all the time with American Home Shield. We've had it for three years now.

AHS's contractors were knowledgeable, professional, on time, and courteous. They got the job done quickly. I don’t like to play games with the pricing structure so what I typically do is I don’t automatically renew. I pick up the phone, I call and say that either give me a good price and I’m gonna stay with AHS or I’m gonna leave. They end up giving me a good price, which is slightly lower than what I get in the mailer that says that it was time to renew. I don’t like that in any company and prefer transparency.

Our washer wouldn't go on all the time and we had to play with it to get it working. I went online and submitted a service request with AHS. After two days, a tech from GE Appliances came out and checked it. He tried to get the part but the parts were discontinued for that model. So, he called American Home Shield and because they couldn't get the part, they're replacing the whole thing. The tech was here on Monday and he ordered it but we haven't heard from anybody yet. Still, I was very pleased with the representative. He did his job and he was pleasant, so I was happy. I was also very pleased with AHS.

AHS sent Advanced Heating & Air for our claim. The company is wonderful, and I appreciate Miss Alesa's help and support. They are really second family for us because they are so helpful and so respectful.

You call American Home Shield and they get in touch with you right away. A couple of days ago, the contractor came to fix the garbage disposal unit and he did something with the plugs. He didn't do anything with the garbage disposal unit and he said it looked like it was something electrical.

When we first bought the house, they had a plan with American Home Shield and we first used them seven years ago when our air conditioner went out in the middle of summer. It took a month before they finally got out there and replaced the unit with a cheaper Chinese model. We then did away with Home Shield for a couple of years. We had to replace a furnace recently, and I said it was time to get back on. We also did a request online because the control panel of our dishwasher kept blinking. The reset kept coming on, but every time we reset it, it wouldn’t work. The vendor came out, looked at it, and said that it need to be replaced. Now, with the dishwasher, I could go and pick the one I wanted, so it seems they’ve gotten better.

Our lights went out and the issue was the light switch. We have all these track lights in our living room and family room and they weren’t going on. We have two-way switches. So, the tech from RYC Electrical who came out replaced the switches and it was fine. He came right away. That was really fast. AHS has saved us a lot of money so we're glad we did it.

The tech AHS sent from Optimum Appliance Repair was excellent. He found the problem which was that my contractor had left my hot water turned off. It cost me to find that out. He just went straight under the sink to check that which was the first thing he did.

The technicians that AHS sent for our oven were great. They took care of it the same day. They did a great job and it's been all great since then. I was very satisfied.

There was nasty sewage and muck coming out of the master’s shower drain and the plumber had to go clear the sewer line. They said it wasn’t covered by American Home Shield, so it was an unexpected cost, but we needed it fixed. When I submitted online, I couldn’t get the right issue on there, which was water was coming up out of the shower drain. The vendor charged me another 175 bucks and from the time the claim was made to getting out, it took four days or longer. Other than that, my mother said they were professional, courteous and great. They fixed the problem.

We were told that a tech would come out to reset our front door passcode for us. It would cost $75, when the tech came out he said he didn’t do that. We call back to get our refund. They took two weeks to respond back to us. “Listened to audio recordings” just to tell us that they don’t cover that kind of service to reset passcodes. When we called it was 3 of us who specifically said we just needed a passcode reset. We never said we needed a new lock or a replacement and the customer service rep assured us that we would be covered. All they did was send a tech out to do nothing and ripped us off $75 when they could’ve told us from the beginning they don’t cover that. Bad customer service they NEVER reached out to us after two weeks even after saying a supervisor would contact us.

They seek you on that they will cover hvac. When it comes down to it they wouldn’t cover the repairs to the unit like they said. When asking them about it they start rattling off different sections in their policy that they don’t cover. So instead of getting my hvac fixed under their warranty, which when I called and got the policy they told me it was covered, I got to spend about $2500 to fix it.

We were forced into buying American Home Shield because we were buying an older home. We tried to get the seller to cover the house for a year, but they wouldn’t do it, so we just went ahead and bought it through the title company. I am really liking them. This is the second time that I’ve called and I can’t wait to renew it just for peace of mind.

My insurance is up for renewal next month and when I found out that my insurance didn’t cover everything, I upgraded it. But I could have been told sooner. I renewed twice and each time, I was never told about upgrading it for appliances. I didn’t have a total understanding of my contract and I didn’t do any kinda upgrades because I thought all those were in my contract. American Home Shield needs to give the whole spiel, tell people everything and what’s not covered so they would have a choice to have it covered or not, instead of leaving them in the blind and not knowing till after the fact.

I called on a Friday and Third Generation came out to check my heating system on Monday or Tuesday. It wasn’t blowing out hot air when it was cold outside. John, the guy who came, was excellent. When I took American Home Shield, I thought that my appliances were covered. But I found out they weren’t. From what I’m learning, if I knew it was what it was, I wouldn’t have gone with them. I wanted my appliances, my air conditioning unit, and my heating unit to be protected. I paid 800 for the year, but if something blows, it’s not covered and it’s gonna come out of my pocket anyway. I’m really not too happy with AHS.

I filed a claim with Home Shield online for the heating system that was not working and was told the contractors would be out the next day between 10:00 to 12:00 PM. J & J Mechanical was on time and now the unit has been working well. Home Shield was good to have.

I submitted a claim online to AHS because my disposal had broken, it was leaking. Submitting it was quick. And the contractors were out there the next day. They did a good job and replaced it. I also had another issue with the refrigerator earlier this year and it was handled well too.

I’ve been waiting for almost a month, which is a very long time, for Adam’s Appliance Repair to fix the dryer. They came one time and haven’t come back since then. They said they needed to wait for one order. They already have one order, but they waited for another one. And every time I call them to come and fix the dryer, they say they are still waiting for that piece and that they don’t have it. Then last night, they called me and wanted to know the serial number of the dryer. I said that I didn't know and have to go home to find out. When I got home, I called them, took a picture of the serial number, and sent it to them.

I love Home Shield's claim process. It's really easy and they call me. I've been with them for a year and I usually make the first claim online. When we had a problem with our microwave door, we were assigned to Mid America Electronic. Their tech checked it out and ended up ordering a new microwave. We also had a problem with the fridge. Some things inside the fridge were broken so he ordered replacements as well. Home Shield is great and there is no headache so I would definitely recommend it to everybody, which I am.

The heater was emitting a very burnt smell. We made a call with Home Shield and they assigned a technician from SBS-NC. He was out there the next day. He was very helpful and knowledgeable. He checked both the units up and down and there was a piece of paper that was burnt within the unit upstairs. That was emitting the smell. He got rid of that and the problem took care of itself. He also did mention that if there was an issue in the next week or so, he could report it under the same work order and to not do another claim. The only issue I've had with AHS is that we keep getting a past due notice from even though we are not past due. I've called them three times and they said the IT Department is working on it. Other than that, everything has been going great.

I've been with AHS since July and I've submitted my claims online. It’s just easier to do it that way. I’ve never had a problem with the contractors too. They've been great. Sometimes I’ve had difficulty getting in touch with the contractors after I submit the request though. But overall, it’s been a great experience.

I had a phenomenal experience with American Home Shield. I’ve opened three different service requests and it’s been handled in a timely manner, and the contractors have been very professional. AHS has been absolutely excellent. I like the flexibility in terms of their monthly payment plans. You’re able to choose your monthly payment and what each service request will be when you open it up based on your payment monthly. I always do my claims online. It’s the easiest way. It’s very convenient and simple. I looked for an app but I haven’t been able to find it, and an app would be very useful.

American Home Shield has been very responsive in the year I've been with them. The people whom they have provided to do service have been very quality-focused too. Most recently, my husband submitted a claim for the change of our door locks to AHS. Their contractor from Secure Home Locksmith & Safety Services, LLC called us up right away and let us know when to expect them out. The tech was really good. He gave us new keys and switched out the locks on our doors. The work he did was perfect.

Our hot water heater element had stopped working. I filed a claim to AHS and Home Choice Services came out in a couple of days. The tech just changed out the heating element and one other thing. It was done within an hour. It was very quick. It was great. I love American Home Shield. We bought the house like five years ago. We’ve had it since we bought the house. They have been awesome.

I was with Home Shield a couple of years ago and I ended up discontinuing it. I had them come out for a dishwasher issue. They fixed it but the part of the plastic on the door was broken and it was obvious that water was gonna get in there and eventually screw the dishwasher out. But the company that came out said it was purely cosmetic and they didn't like to fix that. I asked them to put in writing what they were telling me and so they sent me an email. A year and a half later, the dishwasher screws up again. I did a service request and Home Shield sent the exact same company. When the contractors got there, they looked at it and said it had been broken. They said it was not covered and they were not fixing it. I got back to Home Shield and they wanna battle with me. Luckily, I saved that one email. I sent it to them and ultimately, I got my free dishwasher.

Every time I’ve had a problem, they’ve come and fixed it. I feel safe in my house now. Before, I wasn’t sure who to call or what to do if something broke. But since I’ve had Home Shield, if something goes down, I don’t feel all by myself anymore. I called them for my most recent claim because I wasn’t sure if I needed a garage person or an electrician. The guy came out and he fixed the chandelier and a little light bulb that was in there. He took off the light bulb and he showed me that there was nothing wrong with the garage. Someone just pulled the thing down. So there was no electric problem in the garage. He was wonderful. This is my man. They should send him back again if I ever have a problem. I’ve had other people come out and they’ve been okay. But this man surely knew what he was doing.

AHS sent out At Bay Appliances and they were efficient and on time. On the day they said they were gonna be here, they gave me warning, and it was easy working with them. But they couldn’t get the model number of the refrigerator, so they couldn’t get the right parts. Instead of repairing it, they’re going to replace the refrigerator and I was happy with the resolution. I got a thing from them to find out what kinda refrigerator I had and I sent it into them. So now, they’re gonna see what they’re gonna do. I had At Bay Appliances do my microwave, too. I got the parts in a week and a half and it took almost three weeks for them to come the second time. But once they got here, they fixed it, told me what was wrong, and how it could have happened. All in all, AHS has been pretty efficient and I'm happy with them.

I had a water heater that was leaking and I sent an email to AHS. McHones Plumbing called within 20 minutes and came out within an hour. The tech was very professional. He went right to work and was in and out quickly. We haven't had a problem since.

The drainage with my washing machine was blocked. I thought the washing machine had gone dead, but it wasn’t my washing machine. It was the plumbing. I did my claim and American Home Shield sent Price Right. They came the next day. I was very satisfied with them. The were very professional. There were two of them and they weren’t here long and got the job done. I'm washing my clothes since then.

2 Sons Plumbing came out for a leak in one of our bathroom taps. I put my submission via American Home Shield's website and then I got a call from this contractor. They had to wait about a week before they could come out, but it was not an important leak, so that was okay. When the young man came out, he replaced some cartridge and did a good job. He was very professional. Everything has been working like a charm since he had been out. Our one-year warranty with AHS was given to us by our realtor when we purchased the house.

We had a furnace that was installed last year and its vent pipe had broken emitting carbon monoxide into the attic. AHS sent a technician very quickly. We've had AHS for 2 years and so far it's been great. It’s easy to go on their website and file a claim and pay the fee. And then usually they’re very quick to get in touch with me. We’re happy with them.

The motor on the pool pump might have burned out and when the contractor came over, he diagnosed it right away. We were so impressed. He spent so much time telling us what was going on, what needed to be done and he was professional all the way. I’m so glad American Home Shield chose him to do this work, and I’m glad he was able to take care of our problem, especially since we’re going to summer. AHS is a very good company and I’m very satisfied with them. I’ve had three problems and every single one of them has been taken care of promptly and satisfactorily. My only disappointment is that I have a lot of problems and one of the companies didn’t cover it.

We made a geographical move from Redmond, Oregon to Hermiston, Oregon. With the home we sold in Redmond, we bought a contract for the buyer as a selling factor. So, when we came over and bought this house, we went, “You know what, we’re just gonna go ahead and, at least for a year, do a home warranty here.” And I’m glad we did because the motor in my heat pump went out. It was really great. We’re real happy with it. The fellow that came out got right on it and I’m real pleased. He was very prompt, very punctual, pretty good. I had a businessman here in town who I was talking to and he has an HVAC business. He said, “My experience with these home warranties is that they never produce what they say they're gonna produce. They never do what they say they're gonna do.” But he was definitely wrong in this case.

It’s mostly been good with American Home Shield. I’ve been with them for not long, since maybe February. It might be smart to have a warranty, and it has been. I looked at other providers but it looks like American Home Shield was the biggest, and it seemed like they were pretty good about their service. I have friends that have them, too, and I turned into a follower.

Choice Electric Heating & Cooling came out for our heating claim. The first time, he wasn’t quite able to get it, but he put some new parts in it, and then it went again and then he came back out again and fixed it. He’s just a really nice guy and he really tried to do a good job, and that’s worked ever since. He was very professional and knew what he was doing. He was an electrical contractor and my father was, so we could talk a little bit and chat about things we knew. We’d call him in a heartbeat if we needed somebody like that. The coverage of our AHS warranty is great, as well.

It didn’t even occur to me where to go with a home warranty. But when my husband died, my income went down so I decided that in order to maintain the house, I needed to have some help. With the first company I went with, it was really weird to try to deal with them. It was like they had absolutely no contract with the contractors. There's nothing in the Washington State because I put in two really low costs claims, which should've been easy-to-get-through projects, but I ended up having to call my own. I had to find somebody to do it for me and I didn’t know who to call because my husband was always a do-it-yourself person. I had to try and explain to these contractors what it was that the warranty company wanted them to do and they just didn’t get it. I ended up doing all the phone calling and trying to get approval before the work could be done. It was just obnoxious.

The washing machine had an issue and when I filed a claim with AHS, they sent out Accord Appliance. My experience with them was awesome and the tech fixed it right away. But the last time that I complained about that washing machine, it seemed like the tech that came out didn't do anything. I could see the vent lightening and he said maybe the problem was with my vent. But I cleaned up my vent and the issue was still there. Then I found out when the tech from Accord Appliance recently came here that underneath was already burned. So, I liked him because he opened the washing machine, saw everything, and cleaned it up. All in all, I've been with AHS since 2011 and I'm okay with the coverage. The $75 co-pay is okay, too. But if it's like that and it's gonna be expensive, then I'm gonna buy a new one.

My door wasn't opening. So, I called American Home Shield and spoke to a live person. They were friendly and they messaged me within an hour, letting me know when the appointment was. AC Garage Door was sent out and they fixed the broken part. It's still not working appropriately, but that's not their fault. Overall, the experience is fine.

American Home Shield seems to be really good, especially in Dallas. I've had them for 20 years. The pool people here in Dallas are just wonderful. I had a pool problem that I caught with one of my cameras outside while I was in Florida. I went online and the company was out the next day. They sent me pictures and they had it fixed before I even got home. That’s how good they are. Also, our claim for an appliance issue went fine and the guy from Fleming was really good. He came when he said he would and did his job. He explained what he was doing and what he found out and it seemed to make sense.

We had a big hole in our ducting under the house, and the guy from TNT Ventures came out in less than a week. He was very nice, replaced it, got the work done and cleaned up after himself. The house is now warmer. My husband calls American Home Shield to submit a claim, and they have been a blessing. We bought this house two years ago and they have fixed several things for us, so it has been good. I’m glad we have it, and they take care of so much that others don’t do.

I submitted a claim to AHS over the phone for my oven and their rep was the best. They sent Gilmore's Home and Solutions. It took about a week for them to come just because the part was not available. But as soon as they got the part they came in and got it done. They did a very good job. I’ve AHS for a long time, and I’m very comfortable. I can recommend that to anybody looking for a home warranty.

My oven was turning itself off after a two-hour period. If you were cooking something that took longer than an hour or an hour and a half, it was turning itself off and you'd go back to the oven and it would not be cooked. It happened on Thanksgiving. Most things that I cook are 30 minutes or less, so I didn't pay attention to it. Then I would cook some lasagna and then that didn't work, and then I was cooking a couple of other things that took longer than an hour. I got aggravated and called it in to American Home Shield. They sent Air Cool. The techs were very nice. I'm in my eighth year of owning my home, and I've had AHS that long. I like that I don't have to worry about things. They came and fixed the hot water heater yesterday. I haven't used it that much in seven years. I'm probably way ahead of me paying what's paid out, but it is peace of mind. AHS is very good.

All American Plumbing fixed my garbage disposal. It wasn’t functioning correctly, but they did some magic to it. It started working. They were courteous and professional. I called the claim in to AHS, and the rep I spoke with was also courteous and really professional.

American Home Shield sent JBC Plumbing, and the contractor was more thorough than the one who came before. He snaked the main tub drain, and he was really good about explaining what he was doing. He was a nice guy. Everything’s been resolved.

Filing my claim with American Home Shield was pretty simple. The contractor who came was a good guy. There was a lot of noise coming from the disposal so I thought it was broken. He flushed a bunch of water through it and it worked fine. He wasn't there for five minutes.

I put some peas in our microwave, turned it on and the whole thing turned off. We tried unplugging it and plugging it back to make sure it didn't blow a breaker but it was just completely dead. I submitted a claim online to AHS and in three days, somebody came out. The tech who came initially trie to replace something but that didn't work. So, he had to come back. We were without a microwave for 10 days. He replaced the transformer and a couple of other things when he returned. It seems to be working now.

I had a different provider and they were terrible, and people recommended American Home Shield. I've had them going on for two years now and I'd definitely recommend them, too. When I call, the response is great. Recently, the refrigerator went out and the contractor called me immediately after I filed the claim. The contractor called me, too, before he came. He was on time and everything was fine.

The first time, I was very happy with AHS when they had the guy come out and order a part for my refrigerator. He fixed it enough for me to keep using it until he got the new part because I am diabetic and I have insulin to keep it in there. Then he came and put the new part in. It’s been okay, it works fine. Then I've had two things redone because the people that came out to do them the first time either messed up or refused to fix it.

The garage door opener wasn’t working. It was kinda intermittent. It would come up partially and sometimes up, sometimes not. I filed a claim on American Home Shield's website. It’s nice and easy to maneuver. I was told to expect Smokey's between 8:00 and noon. The tech got here about 8:30. So, it was pretty quick. He was really informative and did good work. My experience was to perfection.

The dishwasher pump wasn’t draining. My husband called it in to file a claim and All Brand Appliance Repair called the next day to schedule an appointment. The guy came out quickly on a Wednesday, ordered the part that day, and then he came back on Saturday and fixed it. That was our first claim with American Home Shield and it was good.

My son always calls AHS when we submit a claim. But then I was wondering though why sometimes AHS will take the money out of our bank account even before the people get here. We don’t mind them taking it out but we wanna wait till somebody comes out. But other times, we have to call AHS back to make sure they take it out. So, it’s just that part I don’t like. Recently, NW Sundance Services came out for the garbage disposal which was leaking water and when the technician took it off, he could see it. So, he replaced it. The contractor that came out was really nice. We've had some contractors that were not and we tell AHS when we call back in for something who we want and who we don’t want. And they’ve been sweethearts with that. They are really good.

American Home Shield is always responsive and they show up on time. We have been with them for many years. Generally, we submit claims over the phone. I like to speak to someone so I can know what’s covered and make sure we’re getting the right service. They’ve got good contractors. The latest contractor we had, Hotshot Appliance, was on time and they knew what they were doing. They fixed the problem in 15 minutes and left.

When there were pipes that were leaking, the contractor told me that if I needed somebody immediately, I should contact American Home Shield again since their earliest availability was two days from the day that I was speaking with them. It would’ve been nice to have somebody but since it was already booked, I didn’t feel the need to break it. Plus, they seemed alright on the phone. The leak part is fixed but now, there are holes in the wall caused by the repair. The drywall has to get dry though and then we need somebody to come out and actually touch the work so I haven’t called American Home Shield.

I’m a returning American Home Shield customer and I’m going to two years with them this last time. Our garage door kept going up on its own. We’d wake up in the morning and it’s up. It was easy submitting the claim online, and I’m no computer wiz. I was given a 10:00-12:00 time window and the tech from Arizona Native Garage Doors was right on time. I watched him replace the fuse box and I love the service. He was very professional and if I had any other issue, I hope they would send him back. Overall, I’d tell others to get American Home Shield. And I’m not easy to please.

This is my first year with American Home Shield and I made my first claim with them online. I did it on a Sunday and initially, they gave me a date of Wednesday for a provider to come out and work on my refrigerator. But on Monday, I got a call from the provider who said that Home Shield had overbooked them. They couldn’t come out Wednesday but would come out that Tuesday instead which was even better. The tech was great and very professional. He called to let me know when he was 30 minutes out and when he was very close to my property. He told us initially what the problem was but he didn’t have the part. He was gonna see if he could get it by the next day, which he did, and he came back right then and installed it.

There was something wrong with the drain in the kitchen. I called it in and spoke to a live person. I thought he was courteous. He gave me the telephone number and told me that if the contractor won't contact with me within 24 hours, I could call the number. He gave me my confirmation code. The contractor that was sent out was good and the sink works now. I got the AHS plan 20 years ago and would tell anybody that it's a good warranty.

I'm still waiting for Live Green to come back and do one other thing. I was leaving for work one morning and I discovered there was water coming out of my garage. It was raining outside. There was a leak in my water set-off room. That was the main thing that I wanted them to come out here for, which they fixed. When I submitted this particular claim, I called AHS and spoke to a person. I was shocked that the contractors came out here that quick. There have been times where it has taken a very long time like 30 plus days to get something fixed.

My wife calls American Home Shield to file claims, and our experience with their contractors has been very positive. They do a good job of vetting the local technicians. However, I've also experienced it once or twice where the hold time is long because they get a high number of call volume. We've been with them for five plus years since we have been in Las Vegas. We also had them in Texas for at least four years.

1/2/20 - washer not working. AHS sent Superior Appliance to repair. Determined control board - ordered. Returned and installed. Tech left. Washer still not working. Tech returned and determined unfixable and condemned. Three visits. 2/10/20 - AHS sent Sears to diagnose. Tech stated interface was replaced and control board was not replaced. Determined control board at fault but part no longer made by manufacturer. AHS requested tech to have control board re-built. Tech removed board.

We were assigned Astro Appliance for our Viking oven repair. Repairman came out, who was difficult to understand. He told us part would need to be ordered. Called this morning as the part was approved by American Home Shield. I called Astro Appliance and spoke to Crystal to inquire when part would be delivered. She told me she wasn’t sure, hopefully by weekend. I asked could she please check with the parts department. She placed me on hold 15 minutes. Didn't check back with me.

AHS did have a rep reach out, Stacy who did offer me an appropriate resolution. I appreciate the fact that AHS is listening to its consumers. Thanks.

I have had this service for quite a few years now and when I have to use their service it irks me very bad! They are fast to take my money but when you have to use their service it’s on their time! I recently had my dryer worked on and my washer went out just before that, they came out, made a repair and when we got the washer fixed my dryer was making a very loud disturbing noise, when I called them back for a recall it was just outside of the 30 days and it was for the same issue they just fixed and they made me pay another service charge which is BS if you ask me! I could understand if it was another issue but it wasn’t. I would not recommend this company to anyone let alone try and call these people if you have an issue, they keep you on hold and just hang up on you anyways! Be careful when choosing a warranty. I would definitely shop around before you choose this horrible company!!!

I had a stoppage in my sink and called AHS to fix it. They contracted a plumber to come out, but that plumber never showed. AHS set up a second contractor and they arrived for the appointment. The plumber didn't have the tools to do the job so they had to schedule another appointment. When they came back they were unable to clear the drain line so they said that the line must be broken. They gave AHS the options to fix it with the cheapest one being to jackhammer into the foundation and repair the "broken pipe" or "slab leak". I called customer service and disagreed that the pipe was broken. But customer service didn't have another option for me besides have the plumber try the repair for thousands of dollars. Decided I needed a second opinion and got a different plumber.

I am having really very bad experience with AHS for issue pertaining to My Refrigerator. My refrigerator has broken for more than 45 days now and still AHS is not able fix it or address it. Technicians from different contractors have made 6 visits until now and still the issue is not solved. Also there is no way to reach out to senior person or point of escalation within AHS to express the pain and grievance that could help escalate the issue and get early resolution. The customer support associates are also very rude at times and are not willing to help with reaching out to senior person or provide clarity on why the issue is not getting addressed even after 45 days.

The contractor came out when he needed to examine my appliance. Then he needed to order some parts and we had to wait for it. It came in on a Saturday and he came the next Tuesday. He worked around my schedule of when I could get off work and meet him at the house, which was convenient for me. He showed up, took the appliance apart, put it back together, and set it up. And now, it’s working just fine.

I needed a rekeying, and I called American Home Shield and gave them my reference contract number. They sent out a tech and things went perfectly. He was professional and good. There were a total of eight keys and they had two different keys for each of those, so they were different keys. My expectation was that he would simply make a change to those. But what he did was to give me one copy that would operate all of the keys. That was the only thing that was different and I don't know if that’s good or bad. But I've been using it and there are no issues.

My recent claim with AHS was for our washer and dryer and refrigerator. The dryer wouldn't come on at all and the washer would stop before it finished the cycle. I went online and filed a claim. The website has improved since the last time I used it. Then, I received an email telling me that my claim had been received and another with who the contractor was and cell number. And they called me and scheduled the time to come out. The guy from Morgan Henry was very professional. He was timely, friendly, and thorough. The refrigerator has been doing good since and there's a claim to replace the washer and the dryer.

Submitting claims to AHS has been really easy over the years I've been with them. I just call, let them know what the problem is and AHS will send somebody out and take care of me. With my recent claim for my fan, their contractor, Myers Comfort Specialists of Montgomery, wasn't overbooked which was very good. Their tech Drew did a very good job. He assessed the problem, told me what was going on and fixed it. According to him, the fan had got damaged and it stopped. He found a snake that wrapped around the fan and that kinda stressed it out.

The person we purchased our home from bought a warranty from American Home Shield and we've had it since August. When our water heater went out almost a couple of months after we bought the house, it took a couple of weeks which was longer than I would’ve liked to get it fixed. I wasn’t really happy about that but this last go-around was much smoother. They kind of expedited it because it was the second time I’ve had problems with the water heater. Someone from BB Lewis Plumbing came out, took a look at it and figured out the problem in five minutes. He then came back out and fixed the issue. There’s still one thing that he has to come back out for and fix. It's like a circulating pump and he’ll get to that probably this week or next week. But I have hot water in the interim so it's fine. He was good. He was both professional and efficient.

We bought a new house and we got a home warranty with American Home Shield. We kept it because we’ve had some issues and they fixed them. It was not always efficiently and productively, but they fixed them. We've been with them for two years and it's been an up and down experience. It took them nine months to fix my refrigerator. We had nine different service people out. I went without a fridge for three months in the nine-month period. I wasn’t very happy with them at that time.