American Home Shield Reviews

I had a plumbing issue and AHS sent SDL Plumbing. This was my first experience filing a claim and it was reasonably easy. AHS communicated well. They have a good process. It took 24 hours for the contractor to contact me after I did the claim and they went out quickly. It took two different plumbers to look at the issue. The first one did not feel like he was handling it as effectively as they could. So the second one came out the next day and pronounced the plumbing as being in good shape. I've not had an issue since.

American Home Shield's contractor, Clean Disposal, came to pump my septic. I liked their service and their pleasantness. They were honest people and walked me through everything. They told me why they were doing what they were doing and took time to explain it. AHS has done a lot better than the other warranty company I had. With that other company, I had to fight to get stuff done. AHS has been great so far.

I’ve been happy with American Home Shield's contractors. They’ve been good, on time, and friendly. When I had a leak underground, they sent a plumber who got the leak detector and found the leak. It was coming out of the main pipe into the dining room. He then came back, dug it up and fixed it. I had to pay $400 plus the $100 service fee and things have gone well.

American Home Shield is a good company. I've been with them 10 years plus and I've had a very good experience with them. A while back, I called the company for my refrigerator. I spoke with a live agent and it was good. The contractors came out within the timeframe I was given and the service was good too.

Submitting my claim with AHS was easy. I just needed to find out what my policy number was. My AC wouldn’t heat up and the guy who came out said he tested everything and couldn’t find anything. Now that it has warmed up, we’re not gonna need our heat but it’s an AC heat pump, so there are AC and Heat. And we'd need the AC here shortly.

The dishwasher would not drain so I called and set up an appointment for the service. I left my friend here when the contractor did the work and she said they were friendly. The work they did was very efficient. They resolved the problem.

The washer was making a lot of noise. They had to replace the bearings. The tech was very good. He took care of the problem and everything was fixed that day he came here. He didn’t have to wait for parts. The washer had been pretty good since then. But when I had my pool heater broken, AHS said the electric pool heater was not covered and I didn’t know I had an electric pool heater. We also had a claim when my daughter’s room light was broken and that took a month to get fixed. The first guy that showed up said he was gonna order the parts. Something was wrong with the lights and it blew out. It didn’t get fixed in two weeks. I figured the parts can’t take that long, so I called AHS back. The rep was trying to call the company they sent out and he wasn’t getting an answer back. So after not getting an answer back, they decided to send somebody else out. The new tech had to reorder the parts. So it took close to three and half weeks.

The sink was dripping. In addition, the tub was spraying water out of the faucet handle. The only way to take any shower was to keep turning on and off the hot water down at the bottom. The tech from Central Ohio Home Maintenance was absolutely wonderful to work with. He explained everything that he was doing, so I had no questions. He gave me follow ups, too. He had to come back. He had to order a part because we were missing a part. For me he went above and beyond trying to find parts. I need to call him about the bathtub though but the sink is working. Having an AHS coverage has made everything a lot easier than dealing with our previous warranty company.

My furnace wasn't igniting one time and I submitted a claim to AHS. That same day, Cutting Edge Total Comfort came five hours after I submitted my claim. It took them half an hour to fix my problem. So far, AHS has been a way of mitigating large unexpected expenses.

I used to be a Realtor and American Home Shield was the home warranty company that I would recommend to my clients. So, when it was time for me to finally buy a house, I said, “You know what, I’m doing them too.” I filed a claim for them to change locks, and ARCO came out to rekey my doors in less than 24 hours. All of the keys work fantastically.

We had an issue with the pool, which was starting to leak and make noises because the bearings were going. I went online, told AHS I got a problem with the pool, and then they emailed me back. They said that somebody from ABNation would contact me within 24 hours and somebody did. We set up the time for them to come out. The technician came with the motor, switched it up and boom, done. However, the tech that came out sometime last year wasn't quite as good as this last one, who was perfect. We've also had a dishwasher repair. We got a good response time and tech. The problem was fixed and we haven't had an issue with it since. We were very pleased with that.

As a whole, American Home Shield has been helpful. They have explained things to me and although I'm still having a problem with the plumbing, they took care of it. They also did a good job on my claim for changing the keys. The person that handled the call was knowledgeable and helpful. They wanted to know what I needed at American Shield and they explained a lot of things. I told them that I had read the contract and they asked if I had any questions. The only thing I kept on thinking was whether I would have to pay for parts. But I realize now that I don’t have to pay for parts.

HVAC Repairs came, they fixed the issue, and I haven’t had a problem with it. I didn’t know I had to pay $100 for the service fee, but that’s the only thing that was kinda harsh. Some companies will come out free and tell you what's wrong. They need to make money somehow, but I'm just not a big fan of that $100. It’s a little bit expensive. I've heard that American Home Shield was the better one than the others, so we went with it. Initially, I didn’t know I had to have it 60 days. So, that kinda threw me off because I ended up paying for the service myself. It’d be nice to know that upfront. I guess they do that to protect themselves. I can see why they're probably doing that. I got a small company. So, that was probably fair enough because somebody can have something break and then they wanna call and get a warranty.

AHS has given me good service. Whenever I call, AHS usually have someone that’s able to come out within a very short time, and the longest I had to wait was maybe a couple of days. The contractors that they use have all done a good job. I've had someone come out for my refrigerator a couple of times for the freezer part of it. Also, I had a leak underneath my kitchen sink and STL Plumbing was sent out. The plumber replaced the pipe under there that had the leak in it or the seal, and he fixed it up so I’ve had no more problems with it.

I filed claims for two things. The refrigerator was not cooling and then one of the settings on the dryer was not working properly. The contractors had a great demeanor and they got the job done. I have a monthly fee on top of $100 for each occurrence and for me and my husband, that's a little concerning. But as far as customer service is concerned, the vendors they have contracted in my area have been fine. Also, submitting a claim has been favorable.

There was a leak on the faucet of the kitchen sink. AHS sent out Street Plumbing & Rooter and they replaced the whole faucet and the piping of that. They were pretty good and professional. They came on the first day to see the problem then they had to order the part. So, they came on the Friday and the next visit was on the coming Monday. And they finished the job as promised in 30 minutes.

My washer blew up and I was without one for three weeks but it was replaced. American Home Shield told me that I was due for $811 and that’s what I got. I sent a receipt back because I had to get a washer and a dryer, and they sent me a check. At the same time, one of my burners burned out on my stove. The first time the technician came, he didn’t look at the stove and said it needed to be replaced. I called American Home Shield and told them that nobody looked at it and I don’t think it needs to be replaced. So, the technician came back out and didn’t realize he hadn’t looked at it or that it was on the ticket. But they were nice and it was very well done.

The fan motor went out on my heater and I filed a claim online with AHS. The process was simple then they contacted me by email and text message. The techs who came out was from Rice Heating & Air Conditioning and they were very knowledgeable and professional. They looked at it, said that the other fan motor was out, and ordered me a new fan motor on Friday. Then they came in on Monday and replaced it. Everything works fine now. All in all, I've been with AHS for over a year and I'm perfectly happy with them. It's an excellent plan, especially if you buy an older home that anything can happen.

We have an automatic dispenser and I inadvertently put soap in the softener side. It clogged up so I submitted a claim to AHS. Doing so was very easy and their contractor GE Appliances came to do service. They were on time and they communicated. We've had American Home Shield for every one of our homes since 2000. We've been perfectly happy with them.

We had two things happen at the same week, the dishwasher and the washing machine, and American Home Shield sent two separate companies out, one of which was Coastal Appliance. One of the contractors called right away and then scheduled the repair on their next available day, which was two to three days after the initial call. On the dishwasher, they replaced some parts and thought that was going to fix it. And then, after they fixed it, I found out that there was a hole on the tub and that was where my leak was. So, they ended up having to replace the dishwasher. Everything has been corrected on both products.

A year and a half ago, I decided I should get an AHS warranty again after having it in Vancouver for eight years. My Dremel tool in the bathroom stopped working and I went out to the electric box to see what was going on. When I switched the breaker for the bathroom, the power went out in the upstairs loft, the second bedroom and the office. No matter what I did, I couldn't get the power back on.

It's easy making a claim with American Home Shield. I did one online for a broken ice maker and there was no difficulty. It was good. They sent out TGM Appliance Service and they were excellent. They were prompt. From the claim to them contacting me, that was less than 24 hours. They had to order the parts which extended a few days but their tech fixed the issue on his first visit.

I requested for a plumber to come in for my toilet last week through AHS and I wasn't pleased at all. I needed someone anywhere from 4 to 5 pm on any day. It didn’t have to be that day or that week and they said, “I’m sorry, we can’t have anybody after 4 o’clock.” I asked if another person could do it and they said, “No, we don’t do that. That would be inconvenient for our people.” It seemed like it was more for the employees than for the customer. I felt very disregarded.

When I first called and told American Home Shield that my air conditioning unit was not working properly, AUS came out. The guy checked it and said there was nothing wrong with it. So he left and he wrote a report that he had checked both the heat and the air and that the unit was fine. The next couple of days, the unit was not working. We were having cold weather one day and hot the next day here in Austin. So I was having to use both heat and air during the time period that it wasn’t working. So I called them again. They came out. This time, the young man changed something, and he fixed something in it. He did some kinda repair work on it but the unit still did not work, so I had to call them a third time. And whatever he did that third time, he said he didn’t do anything. But it's been working fine ever since that third visit.

We have not been able to use our pool heater for the last four months because it was in an error mode setting. We’re now in the process of selling our house, so we knew that it was important to get our pool heater fixed, but any pool stuff is expensive. So, we’re glad that we added that to the Home Shield. The dude came out right in the time window that he said he would come out and told us what was wrong with it. When he showed up on Tuesday, he already knew the problem because it was a common one. He said he had to order the part but he'd be back on Friday. On Thursday afternoon, he called and said he had the part. He asked if he could come and put the part in then instead of waiting ‘til Friday. That was exactly how Home Shield is supposed to work. It was awesome.

My latest claim with A & R was for my washing machine and they were great. They identified the problem, which was a minor part issue, took everything apart, got everything back together, and were in and out within 45 minutes. So that was good. I file claims online, which I find is easier. I've been with American Home Shield for six years or so. I like their fast response when I request service and also the professionalism of the people that they send.

One year, I went through Thanksgiving with no stove. That was a disaster. I had about 30 people over for dinner and didn't have a stove to cook in. It has been a little nerve-racking at times. And this time, I'm still waiting for AHS to come and finish the repairs from the 14th. Initially, I had a problem with the washing machine. They asked me for all the information about the washing machine. But when the people came, they didn't have any type of parts even related to what could be the problem. They went back and set up another date when they'd return with the parts, and that was another process. We've had no washing for about three weeks now. I've had to go to the laundromat a lot.

I submitted a claim with Home Shield online for a leak on one of my hoses at my pump area. Home Shield's website was outstanding. It said somebody would contact me within 12 to 24 hours and they did it within one hour. The tech replaced where the leak was. He had to clean it up and he put some more glue on there. He even had to put a different pipe on it, but he fixed it with no problem. I looked yesterday and there was no leak at all. The pool company, Alchemist Pool Service, was amazing. Home Shield is dependable.

At first, I was impressed at how quick AHS got going on my plumbing issue. Filing the claim was also very easy. They sent the plumber out and he seemed very knowledgeable and decent. But he's saying it's $25,000 for a leak that insurance won't cover because it's under the house. Now AHS is saying they don't cover either and I don't have $25,000. I had asked if I could go online and look at my policy, and they said no. They have to mail it to me which I thought was weird in 2020.

AHS sent out a tech from Astro Appliances to work on my refrigerator. But after the first visit, it didn’t cool the way it was supposed to. And they came back out and fixed it. Whenever I have a claim, I submit it over the phone and it usually takes 15 minutes to get a rep. Then, a repair person is sent out a few days later. All in all, I’m satisfied with AHS and I haven't had any issues with them. But it seems like they are more in tune with patching the problem than fixing it. I’ve had American Home Shield for many years and there have been times when an appliance was obviously on its last leg, but they just wanted to keep it going before they replaced it.

Something broke in the dishwasher and we had water all over our kitchen floor. I called AHS to submit a claim and their representative was wonderful. A guy from GE Appliances came out and looked at everything. He stopped the bleeding and said that he knew what we needed. He then ordered the part while he was in our kitchen and within a few days, the parts came in and he came back and fixed it in a timely fashion. Now, everything has been working like it's supposed to. American Home Shield has been consistently good about everything. I have them at two homes and have had no complaints, whatsoever.

I got rekeyed and AHS sent out River City Locksmith to do it. I submitted the claim online then got a text saying that the contractors were gonna contact me. AHS also gave me their number if I wanted to contact them and I did. They were very responsive and my experience with them was great. But I'm having problems on another claim right now and I'm pretty frustrated about it. I had two plumbing issues that I called in for, one of which was a leaky bathtub faucet and one was a sink. The guy who came out seemed good then he said he was gonna go get parts for the bath tub and come back. He said he'd call me but he never did. I eventually called and told him that it would be great if he could at least get the kitchen sink done, so he came back and fixed that. But until now, the tub is a steady stream which I'm sure is gonna affect my water bill.

The contractor, Affordable Appliance, came to the house to check my washer, dryer and my icebox. They said that ice maker was not covered so they did not fix it. There wasn't really anything wrong with it and I just needed to change the filter. So, I didn't have any concerns with anything. I have more concerns with American Home Shield than I did with them. I’ve been with AHS for 20 something years and I like them but they switched up the contract on me. A couple of years ago, my air conditioner broke and they covered it. After that, they went high on my copay and my payment. I used to pay $75 and now, I pay $102. I pay that monthly and I was told that I wasn't gonna have everything covered. So, it's not a good deal. I’m about to renew in March so, I'm hoping that my payment goes down and that I have full coverage on everything.

I had an issue with my heater recently and I went online to submit a claim with AHS. I got service immediately and the contractor that came out was great. I'm also having that same company come do my air conditioning check for the early season. Aside from that, I called AHS because I'm up for renewal and I have some questions about the contract. I got put on hold and my experience was a total joke. I was showing them exactly in my contract where I have a question but they couldn't answer it. They couldn't find somebody who could answer it either. And it wasn't an issue with the people I was talking to as they just had a script and that was obvious. But that was really pathetic and terrible. And not understanding the contract including what AHS would cover is a big deal when you're spending 700.

Customer service is abysmal. Contractor did not contact me, so I checked my account to get the number to call them and contractor lied to AHS. No attempt was ever made to contact me, but contractor lied "unable to contact customer." They never tried. AHS used to reassign a service request to another contractor if there was an issue, but apparently now they don't? That is a horrible customer experience, especially after 22 minutes of the non-English-speaking offshored call center rep not understanding what I'm asking and wasting my time talking about unrelated things. Awful! I'm cancelling this home warranty plan. They used to be fine, but are really poor now. Bad contractors and bad customer service.

I used American Home Shield some years ago but I just started up again. I've been with them for less than a year this time. I tried another company and was very disappointed. The contractors that they used in the area told me I had problems that I didn’t have. My experience with AHS was excellent. I could do my claims with them online but I have vision difficulties. I just do it over the phone. Their reps are very cooperative and helpful. So far, so good.

The initial service fee is high for having a contractor come out to our home. And sometimes when the contractor comes out, there's not much that can be done or what they end up finding out isn't covered under the warranty anyway. So then, I end up spending more than if I would've gotten the problem taken care of myself. I had a claim with my HVAC unit and that was a terrible experience, but it was with a contractor that they serviced with, not particularly with American Home Shield. But in a recent claim, Greenway Home took care of the garbage disposal and it all went perfectly. Overall, the contractors have been as good as any other contractor that I’ve hired on my own.

The washer was filling up with water on its own. I sent a claim online and then the tech contacted me two days later. He diagnosed it over the phone and then he ordered the parts. It took about a week for the parts to get here, then he brought them out and he fixed it the day he got the parts. He was great. I've been very happy with Home Shield's response. Everything’s been handled just like they say they do.

A Water Solution fixed the sump pump and a toilet. After filing my claim, the tech was out in two days. He was nice, explained things to me, and told me what he was gonna do and what he did do. He was very polite and businesslike. I’ve had American Home Shield since ’96. I’ll stay with them until I don’t have a house anymore.

The pipes were leaking in the bathroom and kitchen. I did a claim for repair on American Home Shield's website, and I was told that a man should contact me the following day. I've been protected by American Home Shield for several years. I have told others that it's a good thing to have for appliances when they break down and they don’t have the money to pay for repairs.

I reported the dryer issue on a Friday. It was not heating correctly. The tech who was excellent was out on a Monday and fixed it. It was a fairly fast turnaround so I was pleased with American Home Shield. I've had them for probably 20 years and I like the idea that with one phone call or one website, I could report all kinds of appliance instead of having to shop around for a dryer or a refrigerator repair.

I have three homes with Home Shield. Their contractors fixed up pretty well. Most of the time, I don't have to have them back. However, it's horrible to submit claims over the phone and online is just as bad. You have to wait online for an eternity and you have to listen to the same music over and over again. Also, contract numbers aren't something that you typically have available. Home Shield should make it easier to be able to look up each contract, know what you want. Online has the basics, but you can make a selection that is you got a leak, but you don't know where it is. There's no way to actually say that online. And to get somebody out there, you have to pick something, and then they come out and it's the wrong person for the wrong job. If there was another choice in front of me that had better rating, I would pick them.

Fidelity came out to fix the stove and the air conditioner. It took them a couple of days to come out once I submitted my claim. I just submitted a claim yesterday on my new house and the contractors are supposed to be here today between 1:00 and 6:00. I've had lots of good experiences with American Home Shield's customer service reps. I'd recommend them 100%. They're an A.

Our refrigerator was not cooling correctly. I went online and the claim submission process was perfect. It said that somebody would contact us within 24 hours, and they kept that expectation. The second repairman who came out was very knowledgeable and professional. He did a stupendous job. It took GE three weeks to get it done because the first repairman who was sent out was not professional and courteous, which had caused extra work on the second repairman. My husband is getting old and he cannot do things that he used to do. I’m a real estate broker, so I’m familiar with American Home Shield's warranty program, and that was why we went with them.

My house depreciate with every year and my 10-year home warranty was up, so I decided that I needed to get some protection. I've got a relative who is part of American Home Shield and a referral led me to sign up with them. Recently, I had an issue with my AC unit where AHS sent out a tech from Grady's Air Conditioning & Heating Services. He diagnosed it, went to pick up the part, and put the part in on the same day. The service took half an hour and it was excellent.

The contractor AHS sent from Valley Lock and Key was awesome. She called us, compared schedules and she showed up. She was also kind of warm and friendly which you wouldn't expect in service calls all the time. She was fast as well. She got everything done so quickly that I said, "You done already?" We were a little concerned because this home we bought had not only a previous owner but it had been rented out several times so who knows how many keys were out there. The work she did got us a lot of peace of mind. The experience was outstanding.

I usually submit my claims to AHS online. Immediately, I would get a response and I would know who they're sending and the contractor's contact information. Recently, we had Nick's Plumbing and the tech immediately got in contact with me. He was so sweet and got my stuff fixed. AHS's contractors have been great. I have recommended them to friends. They got the service and they love it.

What Durango of Alabama was supposed to do is put in a water gauge. I asked them to show me the complete bill but they said they couldn’t. I called American Home Shield but they won’t tell me what the total price of everything that we’ve done. Durango did digging and charged $253 and $175 to put the water meter in. Installation was fine, but it was awful for $253.

My Samsung refrigerator was leaking. I submitted a claim with AHS and I always got a text on what time the contractors were gonna be here. Two different companies came out to try and fix the refrigerator and right now, C and R Repair LLC is the one that’s working on it. They've been out three times but I don’t have to pay a service charge every time. We’re struggling to find the right solution to this particular problem but they are persistent in trying to figure out what’s wrong with it, so they’re a good company. All in all, my experience with AHS has been great. The service people they’ve sent out seems to know what they’re doing and I have no complaints. I’m happy with the service.

I was bummed out that my heater broke in the middle of winter, but TNT Ventures was very professional and knew exactly what they were doing. I called and left a message with them on Sunday night. They called me back Monday morning, scheduled to come out that same day and ordered parts. I was back up and running by Wednesday, which was good. I was really happy with that call. Last year, I made a claim on the heater as well and TNT did the work then. They did great then, too.

Dawson Services came out for a ductwork problem. Doing the claim with American Home Shield was a pretty easy process. I did it online. The contractors were nice. It was the second time they came out for the same issue. They did not really fix it, but they just directed me and told me what to do if I want it fixed. The ductwork is still doing the same thing. I saw that it was not something that they really could do something about. I felt like I called for a specific problem, and when they talked to me on the phone, they told me that they were gonna be able to fix it, but the contractor told me that they couldn’t.

The heater was not coming on so I called Home Shield. They assigned Jungle Cat and I got a notice they would be coming over to fix it. The tech was great and very knowledgeable. The heater is working now. Also, I had a claim for the dishwasher and Dustin from Montezuma was out here about a week ago. There was a problem with the way it was lined up and he came out and fixed that. He did good on getting it all fixed.

Everything about my claim went well. It was timely, and the contractors were professional. I was satisfied with how long they resolved the issue and they did a great job. Home Shield was great.

A guy from Anthem repaired the fan motor on the air conditioner. We submitted the claim with AHS and he came out the next day. But they had to order a part, so it took about five days but still he was excellent. The reps of AHS have been good so far as well.

The heater just stopped blowing out hot air and the house has gotten really cold because it was cold outside. The contractors were awesome. They came out within less than an hour and it was done in no time. It has been almost a year that I’ve had the service with American Home Shield and my former co-workers have signed up for it because of what I’ve experienced with them.

Everything went well with my recent claim with AHS. AAA You-Pay-Less Appliance Service came out. I would be happy to use them again. I thought they were fine. Originally, the gentleman got sick, so they had to postpone my appointment to have the part put in. But they were very good at following up, and I was pleased. I was fine with them. My machine is working again. I'm happy.

Started with American Home Shield when we bought the house in 2011. Garage Harmony came out and I thought they’d just showed up, put a new spring, and it's a one-time thing. But I guess our garage is not that simple. They had to custom-cut the spring so it took a couple extra days. But for it not being a nonstandard spring, they handled it really well. They communicated really well. They were constantly keeping us up to date on stuff. They did better than a lot of other folks that come out and work on other things.

American Home Shield was very responsive when I've had to use them. The person they were contracted with came and did the work, which was done proficiently and in a timely manner. I called D&J Appliances because they had a 3-star rating and I had a little hesitation. At first, I thought, “Why would AHS send me a 3-star rating person?” D&J Appliances said that somebody was holding them hostage and wanted them to pay $500 to get their rating removed.

I had some type of plumbing issue to which AHS assigned Medallion Plumbing. They were pretty quick in getting appointments set up and for this claim, the tech came out a day after I submitted it. He did great, too.

I submitted a claim to AHS over the phone for my dryer. The contractor came out the same day. My experience with the contractor was great. The dryer is like brand new now. For the most part, AHS takes care of what I needed to get taken care of.

A metal bar had come off inside the freezer and it made a really loud noise. It was 26 and ¾ inches long metal square rod laying in the bottom of my freezer. I called American Home Shield and their rep looked up our warranty record so that she could see what we were covered for and then she assigned the service call to Wright Appliance. I was given a three to four-hour window for them to come and they were really good to work with. The first time they came, they were within the window. Then they had to order parts and the second time they came to make the repair, they were early. They had also contacted me and said that the technician was gonna come early. He was here and gone before my appointment time. He was a nice guy. He told me what he was doing and he was all business-like. He knew what he was doing. Everything has been working great. The freezer is like new.

Stockdale replaced the control panel for the HVAC unit and they examined the ductwork. They couldn’t do anything about it because they don’t replace or fix ductwork. I will probably have to pay for the ductwork since they don’t do it, but I haven't found anybody to do it. I've been with AHS for 30 plus years and I’m not unhappy with them.

Professionalism, timeliness, and accuracy, and knowledgeable has been the experience that I’ve had thus far. I have two properties, one here and the other in Hawaii. I’ve used the one in Hawaii this past December, and everything was A-Okay. I had some work done here in Massachusetts area and everything was A-Okay too. So, I’m very pleased with the services of American Home Shield.

The drip pan was rusting, so the guy from Airmax came out, replaced it and did a tune-up on the air conditioning unit. The last two contractors I had, Airmax and the plumber, were, both did a good job. They were responsive and they came in the window they said they would be. However, I don't like American Home Shield's website at all. It is too limiting in what you are trying to describe. The claim has got to fit into one of their categories for you to try to explain it. It is easy if I have a leak in the house, but, sometimes, it is not that easy to communicate. They put the repairs in five or six categories and it is not enough. The repair could be at a different category. It might not fall under where you have a leaky faucet, but the descriptors are too narrowing. I either got to say, “I got a leaky faucet,” when I really did not, and that would activate a plumber coming to see you. Yet, I did not have a leaky faucet, and there was something else they replaced.

I had a heating issue AHS sent AAA All Brands Appliance out for and they replaced the whole unit. When I called them to come and check everything went okay. The tech came and said, “Oh, I have to order the part.” They ordered the part and then that was the issue because I called almost 10 times to find out when they were coming. Then they said, “The piece is not here yet. It’s coming tomorrow. They should call you.” They never called me. I had to call them back. But finally it was done. That’s the most important thing. I submitted the claim, January 30, and it was done like on the 23rd. I used to have AHS on the other house, too. I recommend it to a lot of people. I've had other claims like when my stove went on fire. The burner had a little hole and when I turned it on it went on fire, so I turned it off and called AHS. They replaced the four of them and that service was better.

We had backups a couple of times and we submitted claims to American Home Shield online. They told us to expect Arnon Rooter out within a two-hour window and the tech who came was good. We've been with AHS since October of 2018. So far we've had good customer service and the warranty has been easy to use.

I’ve got a Moen two-sensor faucet that the guy could not get fixed. It was HCD Sewer & Drain that Home Shield sent out. He put a screw in but apparently, a part is chipped. So he came out the second time and he seemed to have fixed it. We haven’t had any drippage from it since then. But we’ll see. It also seemed to be fixed the first time.

I love American Home Shield and we’re family. At first I didn’t fully understand what they were because I bought this home from someone else and he paid for a year for the warranty. At the same time, there was something else with All America Air Conditioner. So, it was all-new and I thought they were the same thing. I was not paying attention, then American Home Shield kinda canceled out because I didn’t make the payment. Then one night, I couldn’t sleep, I got up and was watching TV. There was a commercial about American Home Shield and that was when I fully came to understand. Then I called them and reactivated the policy. I only had a 30-day waiting period and before anything kicked in, my garbage disposal went out about 40 days later, so it was perfect timing for me.

Northwind Heating and Air came to fix our air conditioner. Once we paid, they were out within a couple of days. The guy was really nice and the air conditioner was working when he left. Overall, American Home Shield is good and I like them.

We had a leaky shower. The tech came in, found there was a lot of stuff in the actual knob control that needed to be replaced, and he went out, went straight down to Home Depot, got the parts, came in, and fixed it up. It was an easy day. He was great. I've had American Home Shield on and off for years and years. We’ve had it in every house we’ve lived in since 2012. We’ve had different accounts with different houses. We like the ease of use and ease of getting somebody.

AHS is a great company. The people before me bought AHS and I took it over when I moved. And I’ve been here for about three years. They've taken care of things when I’ve called before and I love that there’s somebody there to help me. When I wasn’t getting any heat, the tech took care of everything right then and there. He was there for about half an hour. Now, the heat works very well. I’m very pleased that when something’s broken and I make a phone call, someone is out there that day. They also keep in touch that they’re on their way and your times. Everything just works out well.

AHS's website works well. I just create a claim and in no time, I get a response back from their vendor. AHS's reps have worked with me on a couple of different things and those were always in my favor. Plus, the vendors I've gotten have been great. Everybody has been right on time and on point. I live in a really small town, so they’re all local contractors.

M&E came out for a plumbing related issue in the bathroom. I did the claim with AHS on the computer. Their website was good. I was given a two-hour window on when the contractor will be here, but at the start of the day, at 7 o’clock, he was here. It was an excellent experience.

My experience with Swan Plumbing went fine. I had to call American Home Shield back because the problem that I originally called them for with it not flushing, the handle broke once the tech left and I got a good chance to look at it. He had to come back. Apparently, the tank was leaking on the bottom. But other than that, they came out on time, they were very pleasant, they did what I asked, and I really have no complaints about them. I did call them back, but they didn’t respond, and then I called American Home Shield, and they called the contractor. So, they fixed it. I've had American Home Shield since I moved here in 2014. I like the comfort of knowing that if something goes wrong, I can call them and get some help.

With American Home Shield, it’s been easy to make an appointment and all of the vendors that I’ve used had been great. I did a claim when I had a leak under my kitchen sink and on one of my guest bathrooms, the toilet was doing a phantom flush. The tech was professional. He was on time. He worked around my schedule to get it done, and quickly. Everything is working as expected.

I got American Home Shield with a purchase of a home in 2006, and then I renewed it again with this new home that was purchased a couple of weeks ago. My claims have been fairly minor like from plumbing issues in the house to appliance issues. At one point, I had a garage door opener that was repaired. Most of the technicians have been local or from the general area here in Richmond and they have been very responsive. Overall, I don't have a problem with AHS. At times, depending on the time of day or what may be going on, like around a holiday, it is hard to get ahold of someone. But, other than that, things are fine and the follow through has always been okay.

I received a Home Warranty ($750) cost with my home purchase. While having normal HVAC maintenance done by my service company, an issue requiring repair was detected. Weather was turning very cold. I had my technician complete the repair. Upon contacting American Home Shield, I was told nothing could be covered because I had not contacted them ahead of the repair and used their technicians. The fine print of the warranty must be followed or zero reimbursement will be possible. I find no value in this warranty and the customer service is terrible. I submitted information via email with no response. I called and was cut off with no call back. I recommend you avoid this company/warranty as it is just wasted money.

Every time something goes wrong in the house they take their sweet time to send contractor and I find contractors are not punctual for service and time. American Home Shield customer service is not good also.

Situation: Few days back I discovered a plumbing leak in an inlet pipe that is accessible through a crawl space accessible through my garage. The dripping of water can be seen through the crawl space. The pipe goes vertical up and the section of the pipe where the leak exists is accessible through a dry wall in my living room. The floor around is a wooden floor.

Our water heater went out on Friday afternoon and AHS said it was not an emergency and refused to assist us in getting it repaired that evening. I had to call plumbing contractor to come and replace the water heater. There is nothing in our contract defining what constitutes an emergency. I will now have to file an arbitration case with the American Arbitration Association in order to try and recoup the cost of my new water heater.

There was a house inspection before I took over this house and the inspector went out to the attic. There are two switches, one is on and one is off, for the heater and the air conditioner. Apparently, the house inspector switched off the one for the heater, so I didn’t get any heat for a week or so. I submitted a claim with AHS and when the tech came out, he said that he just switched it on, then the heat came along. He asked me to sign a piece of paper and after I did, he went away. He was an old man and he was friendly. He was also timely and came on the promised time and day.

I had American Home Shield several years ago and when I decided to get covered again, I went back with them. It’s much better now although I started hearing that there were a lot of problems with them not honoring their service agreements. That was one of the reasons that I quit and this was years ago. I was thinking what the point was if they were not gonna take care of what they need to do. Then, I started reading reviews about them that they had revamped the company and that things were better. I'm single, on a fixed income and if something major was to go wrong, I could be in trouble. So, I thought of giving them a try and I've been very pleased. The contractors have all been very professional and personable. They knew what they were doing the minute they came in. I had one come in to do my winter service and I just had one this week to do service on my HVAC, and they were great.

It’s easy to just call in and have Home Shield find somebody and send them out. And so far, anybody that has come for different things have been really good. Once my dryer turned off. I smelled smoke and it stopped. I called it in with Home Shield. The tech was awesome. He checked everything out, took whatever he needed to take apart, explained everything to me, and he fixed it.

I submitted a claim to AHS because my garbage disposal didn’t work. I called AHS and the contractor came out in two days. His quality of work was really good. It got done super fast. He was also very good about calling and letting me know when he was coming, and so I could plan my day. The thing was they said, between 1:00 and 4:00. I said, “Okay, I'll plan on doing that.” But I ended up being home in the morning. And he called me and said, “I was wondering if it’d be okay if I came earlier,” which I was here, and I said, “that’d be great.” And that way, it freed up the rest of my day. When I first moved in, I also took advantage of that special where they come and they rekey your locks, and that went fine, too.

I've been with American Home Shield for some years. I started out with them and when my income changed, I had to stop, and then I rejoined. I like that if I have an appliance that needs to be repaired, I can have it done without going into a greater expense if I did not have the service. Initially, when I joined, I paid the service fee once the person had come. Now, I pay it before. I don’t like that. Also, when I initially joined, the fee was a little different. It went up. It was only like 60-some dollars and then it went up to 75.

The unit was blowing cold air, but it wasn’t heating. And we could smell gas out my front yard. We sent in a claim online and the tech was out here in about two days. We were tickled. He looked at it, and right away, he told us it was gonna have to be replaced. He said it was all cracked in there and he showed us what was going on. He wanted to know if we had been feeling sick lately, which I thought it was my allergies because I have real bad ones, and my youngest was also having problems. Our heads were all plugged up and we got headaches from them. He said that it was from our heating unit. We were getting the exhaust going back in the house, and it was making us sick. Since it’s been replaced, my allergies has been fine. It’s like night and day. It’s running awesome.

The water heater was not heating properly and SDL Plumbing did a great job. I submitted the claim online and it was definitely easy. The contractor came out a day later. They did not come out right away because they had to set it up and get the time when they were available to come out. Nevertheless, they were informative. The guy gave me a lot of information concerning what was going on and it didn’t take him long to fix it all in one day. He went right to it, got the right parts in and the water heater hasn’t given us any trouble since they’ve done it. However, the heater had two elements and he only replaced the one that he said was defect. He said that the other element in the heater was good. I would hate to have to call somebody back about that other heating element in the water heater.

Pearson Mechanical came out and assisted us with our heat pump. We liked the tech's work. Also, we liked the fact that he didn't talk down to us. We're not skilled but he explained it to us so that we were able to understand. They've gone well.

I have American Home Shield for both of my buildings in California and in Illinois. Sometimes I worry when they send companies, but not so much here in Illinois. But in California, it has been kind of hit-or-miss, especially with some of the companies. It’s a little bit better or worse depending on what it is. But I found that all the ones here in Illinois have been great so far. I like Drain & Plumbing a lot. I found them through American Home Shield, and they're a really honest company.

I had a broken refrigerator that was leaking water on the floor. I got online with AHS and someone came out after 12 hours. He was superb and could not be better. He was the most courteous and professional person I've had in my house. He was friendly and prompt. He gave me a 20-minute window when he was there. I wish I could call him whenever I had a problem. AHS was my daughter’s suggestion and it was wonderful.

My heater wasn't working one time and I submitted a claim online to American Home Shield. The next day, someone came from Union Express to do service. The tech was really good. That was the coldest day in that week and he promised that he was gonna order the part. He ordered it and fixed my problem the next day.

I love American Home Shield and that’s why I’ve had them for the last six years. They have excellent customer service reps. I called them for a furnace issue and they sent out Cozy Comfort Heating & Cooling to fix it. Someone came out in two days, which was pretty quick, and he was great. My furnace has been working good.

I submitted a claim online to AHS for an issue with a ceiling fan with a wall switch. Their website was easy to go through and submitting was very easy to do. Their tech from #1 R&R Electric Allstars came to do service. The tech said that the switch was going bad and so was the fan itself. They could not repair it and it had to be replaced.

We have a gas stove and the igniters just all of a sudden started going off without us turning on the burners. So we had to unplug it so the electric igniters would stop. And then we’d have to use a lighter to light the gas stove. I called AHS and the contractor came out and it took him about two minutes to diagnose what the problem was. He figured out the parts that he needed, and he said he’d order them and come back and install them. He came out on a Tuesday, and on Friday, he called me back and said that the parts came in, but that he had tested them and one of them was bad, so he needed to reorder that one. And so, it was Tuesday of the next week he called back and said that it came in and wanted to schedule it. We scheduled it for Thursday.

After I submitted my claim, Air Pro Master was here the following day for my garbage disposal. The tech was very professional. He came in, fixed the problem, and left. He wasn’t here for 15 minutes. I've been a customer of AHS for almost two years and have had some issues with AHS's accounting department, but I've never had any issues with my work orders.

We moved from Memphis and the contractors there were generally good but occasionally we'd get one that was not so good. But if we called and complained, American Home Shield would send somebody else out. Jones World has been out twice and my wife has been very happy with them. We’ve had Home Shield for years and at this house, we've had it for about five months. I submit claims online and it's very simple and easy. I like that they charge the deductible now for the service fee before the contractors come out. It makes it better for everybody. My wife was very impressed with Rescue Your Air. They took care of the problem we had and she really liked the guy.

The customer service reps were pretty good. They were able to be very speedy with me this time. I find that I do best with their services and their vendor partners when I don’t sit back and wait. So I connected quickly with Eurocare for my washing machine. They agreed that they had the request. They had the person in the area that day, which was the following business day from the evening that I placed the service call. The gentleman came right over.

I’ve been with American Home Shield for a couple of months. They were part of the new home purchase contract. A Plus Heating and Cooling’s service was great. They’re a small company but they fixed the problem. The weather put them behind but it’s no big deal. American Home Shield handled everything promptly. They did what they’re supposed to do.

The sink was stopped up and I was having trouble using it and using the dishwasher. I used the telephone, called and the rep was very professional. They helped me out and the technician they sent was very good. They came in, cleared it out, and it’s working perfect now. They did the job very quickly and professionally. I've had American Shield for several years and I recommend them to friends. They’ve taken care of me and I'm gonna be calling for a couple of other items that I need to get taken care of. My stove in the kitchen is not working correctly and I had the dryer in my laundry fixed a while back, but it’s still not working properly. Still, they've always done really good for me, so when other companies try to call me, I stick with them.

American Home Shield has a good reputation and I’ve been using them for at least 10 years. I called them for my disposal in the kitchen, which would come on but it wouldn’t work. The rep said that the contractor would come a little early for me. Myers Comfort Specialist was on time and since they came out, the disposal is doing good.

So far, having AHS is really handy for getting stuff worked on. When I filed a claim for my refrigerator, the tech came the next day. There was something stopped up in my refrigerator, which caused water to run in to the bottom of the freezer. Then the freezer would get full and the water would run on to the floor of the house. The tech was really nice and knew what he was doing. It worked out really well.

My experience with American Home Shield has been great. I used them to replace my fridge and the contractors have good attendance. They come when they say they're gonna be there. When they get there, they do a very good job. I used to have Blue Ribbon, and they hardly covered anything. They had a lower maintenance call cost, which was $50, but they only cover up to $2,000. Even though American Home Shield has a higher cost, they cover more than Blue Ribbon does and they take care of everything.

We had a gas leak and they thought it was coming from the water heater and it was very easy to submit a claim with American Home Shield. It’s very nice dealing with their customer service. The contractors are very courteous and they're in and out about the other products they’ve come in to fix. They’ve done air conditioning, a washing machine and a refrigerator. They also did the microwave and the garage door. I've had AHS for about six years and it’s worth it.

Two people came by for my stove and one was horrible. He was not friendly and communicative so AHS sent somebody else out. This is my first time replacing an item and I did not know what the process was. I was not really happy with it, but I have to accept it. I thought that they would cut a check or give me a place where I could go at to get another stove. The stove was very underpriced with what they were willing to give me. I hope they would continue to communicate because I have not had my stove replaced yet, and it would have been nice to have heard back from them asking had I had my stove replaced, and/or give me some suggestions where I could go.

American Home Shield had different companies come out for a claim I made and it finally got resolved. It went well. My husband was there and they were able to do a walkthrough of what the issue was.

The freezer and the icemaker has been going off and on repeatedly for some time. I’ve had three icemaker requests and a couple for the freezers that I submitted through American Home Shield. I did the submission through the website which was very easy to navigate. It was fairly quickly that they scheduled the appointment. Everest Air & Appliance Repair came and they were very good. Everything's been operating better since they've been out.

I’ve been recommending AHS to everybody. I started it when I got this rental house and I'm glad I did. I’ve had them for six months, which is not that long, but the one issue I had was promptly taken care of. The water heater was in good condition but one of the pipes that led to it was leaking. American Home Shield was super fast and responsive when I submitted a claim. The technician was right on the time. They made the appointment as soon as possible and the next day, I was at the house getting it fixed. The only thing I had to pay for that was the initial $100 to get the guys out there to see what was wrong. I have a home insurance I bought in September at the house I’m living in now and as soon as the homeowner insurance runs out after a year, I’m gonna switch to American Home Shield because they're great and they're a wonderful company.

The icemaker was not making ice anymore because the entire engine of it or mechanical was freezing over. I filed a claim with AHS through the automated system phone line, which is always a very easy process, and I put it in through an appliance request. Then, the system told me when to expect the contractors plus I got the emails. The vendor, Preston Repairs, contacted me pretty quickly, too. I got the text notifications when the tech was on his way, both times that he came. They ordered a part for us, then he came back out a couple weeks later and installed it. He did a great job and was very friendly every time he came.

The fridge had an issue with the icemaker. It was pretty much getting stuck. It was working okay but then it would clog and the ice wouldn’t be able to come out. I did a claim for it online and American Home Shield's website was good. They mentioned it wouldn’t take too long before somebody would contact me. Angel Appliances Repair contacted me within the next couple of hours. It wasn’t that long. They did a good job. I had initially called. They asked about the problem. They scoped it and then they sent somebody out onsite. The person that came out onsite, took a look, went out and got the part, came back and fixed it. They’re pretty quick. The fridge is working great now.

I submitted a claim to AHS because the heating unit was making a lot of noise and it would do it in the middle of the night, but it wouldn’t do it much during the day. The contractors came out but they said that they could not fix it because they needed to know exactly what it was doing. And so, they told me that they would come back. And they did something. It was doing it again. And then, the second guy came and I tried to record it, but by the time I’d get out there, it wouldn’t do it. The third time, it was really making a loud noise at that time. It was the same thing, but it just got louder. This time, he heard it and it was just a couple days later and he adjusted something. I also video recorded it and they were able to pinpoint. They knew then. Now, it’s doing great.

One time, my washer couldn't get fixed and I had gotten a replacement washer machine at a certain amount of money. Recently, P J Appliances came out and they were excellent. They saw the dryer on a Friday, but they had to order a part. They told me the part would come Monday, but it came earlier. They came on a Sunday, which was surprising, and fixed my dryer so I was able to finish my laundry for the weekend. I've been with AHS for five years, off and on. I find that submitting claims online is better. It's easier and I also get whatever I need quicker, service or not. I like the convenience of being able to get appliances fixed quickly.

I had a claim with American Home Shield for the range vent and the oven. It was very easy to process the claim. The tech from Richard’s Appliance Repair was fantastic. He came out once, and then he had to order a part, then he came back out.

I really like AHS's site. For my AC claim, I didn't have to wait long. US Air Conditioning of Texas came and fixed it. Then one time, we had a plumbing issue. My son went over to see what was wrong with one of the faucets. But we weren't supposed to do that. The contractor came back and didn't want to fix it because it had been removed. We did them a favor, but it caused a bit of a conflict there until I got it resolved.

We called the original time because I have set the heater at 72 degrees when all of a sudden, inside the house, it kept going up and up. It went all the way to 87 degrees. You would turn the switch off for the fan and it just kept rising and would never turn off. The first guy came out Thursday and he couldn't find anything. They thought that it was staying on and making the fan stay on so it would never turn off. On the controller on the wall, he thought some of the wires were exposed. So, he stripped the wires and did that and he couldn't find anything wrong. It started going up again yesterday so this time I turned it off when it got to 80 degrees. But my wife said, "You better turn the heater back on," because on Wednesday, she had to get up at 3:00 to go to work. So, I turned it on when I went to bed.

A few months back, I had a refrigerator repair and it was a nightmare. I told the lady that I was not paying for a service fee and it was not my problem that they were sending these people out who couldn't come out for weeks at a time. My old refrigerator was breaking and they kept sending somebody out to put parts in it. They sent this guy here five times to fix the refrigerator but there was no hope of fixing it and it was wasting their money and time. I wish that they would've taken into consideration after the first time or second time that there was something majorly wrong. So, they spent way more amount of money than it was to buy me a new refrigerator.

I had two claims with AHS and my experience was wonderful. I submitted them both on the phone and the reps I spoke with were fine. Both of the contractors that came out were also very good.

We had another company come out first and they spotted issues with the motor of the boiler. Then almost a month went by and I could never get any response out of them. So, I took it upon myself in trying to do a little further research and cleaning out stuff. And because I was not that qualified, I needed to make sure. I then called in and that was when American Home Shield sent Appalachian Plumbing out that afternoon of that same day. They said that what I had done is what they would have done. So, we were good. The customer service reps of AHS were also good.

I like the fast service and that it's more convenient. They’ll find the exact plumber or electrician you need. Everything came out correctly for my plumbing problem. The kitchen sink had started leaking and the tech came out after about three days. It took him a while to fix it. He didn’t have the proper tools, but once he got it, he fixed the leak.

We were told the contractor would be here at 8:00, but they were here at 7:00 o’clock. He got out quick and they took care of the problem. He checked everything out and he had to order parts, so it took him almost two weeks to get the parts back. After that, it took him 15 minutes to put a pump in the washing machine and another 15 to put a defroster relay in the refrigerator. It was mainly what we needed. It’s the first time we ever had to use Home Shield and I have no regrets.

The home warranty service seemed adequate. I used them once to replace a kitchen faucet that stopped working. However, after two years of paying their monthly fee I moved and called AHS to cancel my warranty subscription. At that point they started reminding me of Comcast. They kept me on the phone for 40 minutes trying to convince me not to cancel and transferring me back and forth to various people, eventually sending me back to the initial phone tree. Apparently nobody had the ability to cancel my account. The third person I talked to finally told me I had a contract with them which I couldn't get out of without an early termination fee. I paid the early termination fee, but I wouldn't recommend this company to anyone. I'm not comfortable with companies that sign you up for programs they will not let you out of without significant hassle and stress.

I sent a claim over the phone when my water heater was leaking and they took care of it. It took seven and a half hours for someone to come out. Considering that I called in the claim around 12:30 midnight and the contractor called me at 7:30 in the morning and they were here by 8AM. They inspected it, ordered the part, and they had it installed the next day. I'm very happy with AHS.

I like that processing claims with Home Shield is easy. I can go out of town. However, sometimes I don't have a good experience with them. They have to be prompt since it's an emergency. But I had a great one the last time. The contractor was fast. The heating was the issue and it was pretty cold that day. The tech came out on Saturday. Some people come out the next week, but not that time. That was great. He had to order a part and he got it in about a day, and then the next day, it was done.

I've been keeping my American Home Shield warranty going on 3 years since we bought this house and it is equitable. In my recent claim with the furnace, A. Johnson Heating & Cooling came out and the guy started the furnace up. There was some issue with the dirty flame which, unfortunately, was the same thing that happened just previous to that. He’s been out here twice before because a few months prior to this, there was an issue with the same furnace. I feel good about him and he is extremely good. He talked to me about what he was doing, what was going on, and how it’s affecting the situation. He was very knowledgeable and personable and did a really good job. I would have him back any time.

We’ve had an incredible number of problems. It’s been wonderful to have the warranty. Submitting a claim through American Home Shield has been terrible though. The AC was out for a month in August in Texas, and it took them a month to fix it, and there were several errors on American Home Shield’s part that led to that despite calling every day for a month. The provider never once was helpful or apologetic or looking to solve things that took me calling over and over and no results. I will never in my life again use AHS or recommend them to anybody.

My hot water tank was leaking. Since I’ve always used the website if I have to make a claim with AHS, I went online for this one. Their website was user-friendly then High Priority Plumbing and Services, Inc. came out immediately, so I was happy with them. The techs were very professional and I liked them. I made another claim after that as I had a bad toilet upstairs. Another contractor worked on that and everything is functioning fine now.

My furnace stopped working and my claim for it was a little bit of an issue. American Home Shield sent somebody out and they said that it wasn’t covered. Then a second person was sent out and resolved the issue. I had another furnace in my basement and they got that working. So it really wasn't the same boiler, but it was resolved and I was happy. I also had a claim for my water heater and they fixed it. Now we are having an electrical issue. When I turned one of my light switches on, the light wouldn't work. Then all of a sudden, the microwave right next to it stopped working. A company is supposed to come out today to figure the issue out. American Home Shield has been good, so far.

They usually put me on hold as they try and contact the end user provider or repair person. There have been some good contractors and some bad ones but mostly adequate. A lot of times after they assign a contractor I’ll go online and check the reviews on that contractor. And a couple of them I've called back and said that didn't want the person that they assigned me and I wanna see if there was somebody else in the area that would do the same thing. They have gone ahead and change contractors.

I called to submit my claim and the rep I spoke with was excellent. My faucet was not working and AE Plumbing had to replace the entire thing. The plumber did a sufficient job. I've got another claim for my clothes washer that is not spinning and draining, and the plumber is going to be coming out tomorrow to take a look at it. American Home Shield has been very excellent overall.

My garage door wasn’t opening anymore even after I changed the battery. I submitted a claim with AHS and they sent out Total Garage Solutions. They gave good service and I had to buy a brand new dial pad but it was fine. They were able to fix it, but it wasn’t covered by American Home Shield so I had to pay out-of-pocket.

Gregory Rossi Plumbing & Heating came out after I submitted a claim to AHS for a plumbing issue. The tech looked at my issue and I was standing there as my plumbing was dripping. I said something to him and he replied saying that my plumbing was busted and that he was gonna replace it. He went out to his van, got the new part and asked me where I wanted the old one to be placed. I told him where and he put it in there. He made sure my plumbing was working then he was out the door.

My hot water tank had leaking pipes so I filed a claim with AHS online. The website was fairly easy to use, and I was contacted within 24 hours. They then set an appointment. Someone from Bird Dog Plumbing came and he was top-notch, very professional and very courteous. I was very surprised and happy. There was a broken plumbing in the slab of my house and we initially thought we were going to have to tear up concrete to get to it. But they found a way to circumvent that and go up through my attic and repair the hot water line.

The door of our Miele oven was not closing all the way through and Express Appliance Service was sent out. But the first time they came, the technician told me that I did not have to replace the hinges even though I had already gotten the hinges delivered to my house. He said only an adjustment was needed. He made an adjustment on the hinges and the oven worked for a few days then I had to call them again. So they came today and actually replaced the hinges that I have available here for them. It looks like it’s working okay right now.

The faucet in my bathtub was leaking. I did an online claim with American Home Shield. Discount Contractors came in on time, responded quickly, and they fixed my problems. They were professional. I've had the coverage for three years now. I’m planning to keep on having it. It’s just that the premium is going up. The coverage is fine though. They're quick to respond too.

With American Home Shield, everybody's good as I would need. Within a day or two, a contractor usually gets out here. So far, they've done fine. On my most recent plumbing claim, they sent out Matt's. The person that they sent out was a really personable person. I would hire him if I was looking for help. He did a really good job. I'm a builder, so I know what is good and what isn't good. A guy that's personable does a good job, clean, neat, and does everything exactly the way it should be done.

Our garbage disposal went out and I submitted a claim over the phone with AHS. A tech from Home Choice Services came out and he was pretty good. He did the job and he did it really quickly. I’ve also always had good service with AHS. I’ve heard a few people say that they didn’t like American Home Shield but I told them that I’ve had them for some time and I’ve never had any problem.

All Desert Appliance was sent out for my refrigerator and the service was fine. But what took forever was to get the part. It was a really long time I was without a refrigerator and it was not fun. I called them a few times, and they said, "Yeah, this is on backorder, this and that." Other than they took about a month to get the part, the rest is fine. I've been having American Home Shield for about 5 years so far and I used them one more time before for the water heater, and that was fast. So, it was just this one time that the wait was long. The customer experience is okay and I don't think AHS is bad. While it took forever to get the part, I don't think that was their fault.

I got up and my house was kinda cold. I went downstairs, turned up the heat, and realized it wasn’t working. I was trying to get it to work but couldn’t. That was on a Sunday. I did an online appointment request and Greenway Home Services called the next morning around 7:30 and said, “We can have somebody out there within an hour.” The tech was wonderful. He came out, got it fixed, and left. But it went back off again so I called Greenway and they sent him back over. He was there within another hour and got it fixed that time. It has worked fine ever since. He was very professional.

We had used American Home Shield years ago. Then we bought a new house and part of the sale was that the seller would provide us with a home warranty. We got to choose which one we wanted and we chose AHS because we’ve had a positive experience in the past. They’ve done a great job. Recently, the heater was not working on the spa and there was a leak at the equipment on the side of the house. The person from Expert Pool Services called me immediately after I put in the claim, discussed what was going on, told me that he would have a technician out the next day, and asked me where the equipment was. It’s on the side, so I don’t even need to be home. I wasn’t there when the technician came and he took care of everything. He taped the service slip with his notes on the front door and it was excellent. The thing was fixed.

I had looked on the web, primarily read reviews on Google, and American Home Shield seemed to have the least complaints. People seemed to be most satisfied with them. I submitted a claim online. The process worked pretty well. They need to do some work on the formatting for a mobile phone. They need to get a web designer working on that. I ended up using a computer rather than the mobile phone, but other than that, the experience worked well. They kept me informed of what was going to happen and it happened.

I called AHS on Thursday to file a claim for our washer and the contractor came out Monday. Everything was good with our experience with the contractor. We've been with AHS for a year now and we've had a couple of other things looked at. They fixed whatever was broken and they also replaced the garage door opener.

I’m on my second contract with American Home Shield and I like how fast it is for the appointment. It’s usually within about four days max. I do my claims online since it’s easier and both times I’ve done them, it has worked out good and quick. The two guys they’ve sent so far have all been nice and they weren’t arrogant or ignorant.

I submitted a plumbing claim to AHS and they responded so quickly. Judieh Plumbing, AHS's contractor adjusted a part and replaced a rubber valve in the sink of our downstairs bathroom. They also tightened screws in the bathroom and in our kitchen. The tech was professional and they fixed our problems. I will recommend AHS to my friends.

We moved into a house with a previous owner and thought it was appropriate to rekey. AHS had sent an email suggesting a rekey for the service fee of $75 and I responded, “Yes, let's do it.” And they had somebody out there within a couple of days. The contractor was very pleasant and very efficient. I've had home warranties and I'm not a big fan because I'm not sure if I've had anything done under a home warranty, but people I know have, and they felt that it didn’t cover much and they were paying almost the same despite having paid for the home warranty because of what was and what wasn’t covered. I probably will not continue the warranty after a year, but so far I have nothing to complain about American Home Shield.

We had an outlet that was dead and when AHS sent out a tech from R & R Electrical Allstar, he said that it had something to do with the circuit breakers that had tripped and caused the outage. He was able to fix that right away. We live in a manufactured-home community and we have a provider for our electric, Orlando Utilities, but it’s through kind of a group account. So, every once in a while, we’d have power outages and I was thinking that the surge from the power outage coming back on might have been what tripped the some little switches that had to do with the breakers that had switched off.

We included AHS with our contract for a new home purchase. 10 years ago we had it for my previous house and now I've had them again for about a month. Recently, we had a claim wherein their contractor, A Discount Plumbing got sent out. They got us in relatively quickly to their schedule and their techs came out and fixed my issues.

Home Choice Services came out for a plumbing claim. The upstairs sink was leaking so we put in an order and the guy came in and he said that he was going to let AHS know that it’s a vessel sink. It’s called a luxury item, so they need to approve it. He said, “They’ll call you. They’ll let you know if they can order the part, and we’ll get back with you.” He was in and out, and since then I haven't heard anything from anybody. And that was last week on a Monday. I called Friday and a rep said that somebody was gonna get in contact with me within 48 hours, and that went by too. I also have a claim for a washer and they told me that the part that was needed for it was no longer being made so they were gonna have to replace it. They already approved it so we went ahead and purchased one last week and it’s still being processed right now. For the washing machine, the contractor was great.

When we bought the house almost exactly seven years ago, we had American Home Shield the first year and were not happy with them because of things that they didn't cover that we felt should have been. We had a stove that had three glasses in the door. The middle glass just shattered while the stove was cold and wasn't being used. When we called AHS to have them come out and service it, they said that they don't cover the oven door and that they only cover the elements. That was a $161 glass window. We also had a pressure release valve on the house that was leaking. We wanted that replaced, but they said that because it was on the outside of the house, they didn't cover it. Those two things left a bad taste in our mouth back and we decided not to continue with them.

Recently, I submitted a claim online to AHS. Mr. Appliance of Douglasville came out the next day to check an issue with a microwave. The technician was great. So far, I'm really happy with AHS.

AHS website is easy to navigate. When I submitted the claim for a sewer line stoppage, they sent out a time schedule which worked out just fine. Moreover, BesTex Plumbing has good service.

The motor went out on my furnace so I submitted a claim online. Quality Climate came to fix it the next day. They changed the motor on it and everything is good now. It's been good so far with AHS. We switched from another warranty to them and this process went a lot smoother than the one I had before.

I’ve had American Home Shield for about six years, and I like everything about the coverage. They provide what we ask for. Doctor Cool came out for something that wasn’t working properly. The technician was great. He did a good job, and we’re happy.