American Home Shield Reviews

I love AHS's app. It is well automated and I don't have to speak to anybody. You go online, talk it through and afterwards, people call you to schedule the appointment. And you get text messages. When I had a bad oven, AHS sent Rob's Appliance. They were brilliant, very helpful and got everything done. Moreover, the guy was fantastic. They took one day to figure out what the problem was. Then they then had to order the part because it was a special order part. All in, it took a total of three days to get the repair done.

I submitted a claim online to have someone work on my hot water tank. I thought it was gonna be some warranty BS but it was pretty good. I was surprised.

The people who came out to fix our dryer were very good. I was very pleased. The first time the guy came out, he had the dryer running and doing well. But when we tested it, we only tested it in the normal cycle since we figured the sensors were burned out. He checked the sensors and replaced them, and the dryer worked fine. But then it just stopped working. So I sent another report. We thought the repairman probably should've replaced another part. He came back out and the element was gone. He replaced the other element and again, it worked for about a day and a half. We ran several loads but then my wife needed to do a light load and as soon as she switched it over, the system burned out.

Appliance Company came out to install an over-the-range microwave. People came out and the guy said the old one couldn’t be fixed. I did my claim with American Home Shield over the phone. And the first time, they referred me to an appliance company, but they couldn’t get here for a week. So, we killed that one and AHS gave me another one that came the next day. AHS sent the new microwave to my home and once it was here, I met a plumber to get it installed. He knew what he was doing. He was good. I renewed my AHS policy several years ago. I like them.

I’m very satisfied with American Home Shield. Moonstar came out for a GE refrigerator and a GE dishwasher. The latter wasn’t working, and the former had an issue with the water dispenser. Submitting the claim over the phone went pretty good. The tech was professional and did the job properly. The dishwasher was not done the first day, though. It was behind some tool kit, so the tech had to remove it. I think there’s some issue and I don’t know why. He probably did not have the right tools the first day.

Bobby's Pool and Spa came out and replaced my pump on my pool. I submitted that claim on a Tuesday and he came out on Friday, because of the weather. His work was excellent. He was very knowledgeable and he explained a lot of things to me. And he told me what I need to do to keep my pool running the way it’s supposed to be.

The dryer was having a loud noise and I didn't wanna keep messing it up so I stopped using it. I called Home Shield and made a claim. My wife was home when the tech came and she said he was in and out in under an hour, explained everything very clearly and was very professional. He did a great job. I liked Home Shield's process. It was very quick and streamlined. The contractor was the quickest out of any company I've ever used. They were fast to call and get text updates. It worked seamlessly so I was very impressed.

Our air conditioner went out. A little lizard got up in the system and fried some wires. The lizard probably got electrocuted. I submitted a claim online to AHS and the technician came out that very day. However, he said that, because of the cost that he would need to get approval to proceed. So, he came back another day to complete the job. But thank goodness, we had a cool wave, so we didn't need air conditioning. The technician was excellent. We’re very happy to have AHS. I like the peace of mind it brings.

The garage door wasn't opening on my rental property. I filed a service request with AHS and they sent out Professional Door Fixers to repair it. I normally call the warranty company when I need a service and so far, the reps I talked to as well as the contractors they sent out were professional.

When the first technician came out, there was a problem and I asked for a second opinion. AHS didn’t even hesitate to have someone else come out and give me a second opinion on what was going on. The second appliance people determined that my dishwasher could not be fixed after they tried a couple of things on it. AHS did not hesitate to get me a replacement and took care of the problem. They did a wonderful job.

I had a heating issue where the motor wasn't working properly and the Right Tech people that American Home Shield sent out were good and professional. They did exactly what we wanted and everything was taken care of. Then, once they left, something wasn’t working properly, so my wife called them back and they came right back within the same hour or so. I sell homes in real estate, so I always tell people to get home warranty. I then thought that we might as well get one in case something comes up -- we got it this year. It is a good warranty to have and we are probably going to stick with it.

Submitting my claim to AHS was very easy. I just completed the online log-in and stated the problem. Then they were able to send the company out and the follow up was the same process. Whirlpool Georgia was very good, professional, very nice and courteous. They were out of the Covington area and came in at the very top of the window time. The dryer was not heating properly and it was also not coming on at all, but they fixed both. They were also very great at giving extra knowledge about the product, services, and extra tips on how to maintain it.

I bought two new contracts and Home Shield was supposed to take the money out on the 23rd. But I called before then and I said I didn't want them to start the warranty until April 3rd. The guy told me he had done everything and that no money would be taken out until then. But on the 25th, they took out the money from my account, $90 for the two warranties. Other than that, I called in a claim for the furnace and FJ Murphy & Sons came out. They were very nice. They put in a new furnace and everything was alright.

We've used the warranty at least once a year. At one point, I was debating on whether to continue the contract and now, I'm glad I did. As a matter of fact, I even upgraded to more coverage. It's the one that covers just about everything. I've used the warranty several times this year and I've been pleased with it. It has definitely paid for itself this year. We had to have the icemaker in the refrigerator worked on. We also had the hot water heater elements replaced and the gentleman who came out was great. He took care of the problem and was very professional. I file claims over the phone because I usually have questions, and it wasn't long at all before he came out. He was pretty prompt. It's usually within a few days or maybe, at the longest, a week.

We've been off and on with Home Shield for a very long time. This particular policy was given to us by the previous owner for a year. They added it to the sale of the home as an extra benefit. Our icemaker was freezing up on us. I called Home Shield and they sent out their best person. I got to speak to a live agent. I’d rather deal with a person versus hitting one, hitting two, hitting three. So, it worked out beautifully. Then the normal turnaround time is five to seven days max. The contractors were very respectful and they honored my request. It was a very pleasant experience. Everything is back to normal. I would highly recommend Home Shield.

Filing claims with AHS is definitely an easy process and I usually get a contractor in 24 hours or less. So far, I've been happy with the contractors I've gotten. AHS handled some air conditioner repair work and a little bit of electrical that had to be done. They also handled a rusted out 4-inch metal pipe that was leaking some water when the toilet flushed. I'm really happy with my AHS experience.

The dishwasher was leaking and the service man that came out was absolutely marvelous. In fact, he showed up at the end of the day when he should’ve been on his way home to enjoy his evening with his family. We actually had the appointment for the next day but he came by to do our job because he had the parts on his truck and he didn’t want to wait ’til the next. He had been here before when he took that part, then figured it out what parts he needed, and he ordered the parts. We didn’t have to do a thing. They were delivered to our house and then he came and installed it. He was a very, very likable guy, and we enjoyed having him around.

Everything went absolutely terrific with my appliance claim. We had a surge of electricity and it went from Fahrenheit to Celsius. Fleming Appliance Repair found our problem and everything was fine.

I believe this is our second year with American Home Shield. I renewed with them once. Aside from overall ratings, choosing them had a lot to do with waiting at 30 to 90 days when I signed up. Also, our old home warranty went out of business and they never told anyone. If something goes wrong, I wanna make sure I have coverage, so I was in a scurry to find one. I found AHS and I seem to be very happy with it, so far. When we have an issue, it’s easy because I can get online and request the service. AHS usually gets back with me bright and early the next day. I have a lot of people say that they like AHS and I’ve referred a lot of people to them, too.

A rep called me and she told me about how fast they get service techs out and the number of techs that they have under contract with them. So I decided to give them a try. I had a claim for my water heater and it went great. Georgia Peters came out the same day that I made the request. They diagnosed the problem and then contacted American Home Shield again. They authorized replacing the water heater because of the damage and the age of the water heater that was in. They told me they would be here the next day at 8:00. They actually came early and they were extremely professional. They did a great job.

My last claim with AHS went fine. Their reps answered the phone and my claim was processed quickly. The tech who came was knowledgeable and resolved the problem effectively.

My tub was leaking. I called AHS to submit a claim, paid my fee, they then notified me that I’d be contacted by an approved vendor, the approved vendor then called me the day later and scheduled the appointment, and they came out. The technician that came out was responsive, timely and super nice. My experience was fine. I thought it was odd that I had to pay before I was even told who my contractor was, so I could research them and make sure they were reputable. But it all worked out in the end.

I had an old furnace about 30 years old in here and the pilot light wouldn’t stay lit. I submitted the claim to American Home Shield and they sent someone out to inspect it. The man checked my furnace out and he went back and told me that it has got serious problems with it, and it’s too old to try to get parts for it. So, they recommended changing the furnace. It was upgraded to the later model furnace. Budget did a good job and they were excellent. The furnace works fine and I’m nice and warm. It made me more comfortable. I didn’t have heat in the wintertime here, so I needed a furnace. I’m satisfied with AHS so far and I’ve had no problems.

The tech who came for our dryer was very efficient, professional, clean, and tackled the job perfectly. Moreover, he brought parts with him and fixed the dryer his first time out. Once, we had an issue with my daughter and had a horrible provider. It was a nightmare with Comfort Heating. We had to have another outfit come in and repair the damage that Comfort Heating did. They claimed that it was nothing related, but it was. They just wouldn’t stand behind their work. The contractor who came out to correct it was phenomenal.

The customer service reps of AHS are very good and very helpful. I've had no major issues with AHS, just a couple little hiccups in the road, but they’re pretty good. Recently, Rocket Repair came to fix my oven. The technician came out within 24 hours after I submitted the claim and he was very nice and very knowledgeable.

The warranty is great. It covers a lot of things. But the deductible was high. It’s $100 every time you make a service call. But that’s the only thing that’s a problem for me. The monthly premium is reasonable and when I have claims, I like to submit them online. It’s easier. It’s something I automatically do. For my furnace issue, the guy from J & S came out the same day. He was very pleasant and professional. He had to come out twice though. The first time, he thought it was one part and he replaced it. But then the furnace started doing the same thing it was doing that made me call in the first place. So I called him and the same day, he came back out. He said it was another part and since then, the furnace has been working fine.

I was having a problem with the filter going down all the way on the dryer. Sears sent a tech who was very professional, very kind, and attentive. He repaired my appliance the same day. I got the appointment with American Home Shield. It was in 48 hours, and the tech came on time. I was very satisfied with the whole process.

One time, when my furnace went out, AHS saved me a heck of a lot of money. I got a brand-new furnace that’s about $3,500 and back then, my warranty fee was only 45. Recently, I had a claim for my dryer where they sent out a tech from Allstar Appliance. But I kinda wasted money because the line that runs toward the air duct going out that caused the problem was in the house. I thought I snaked it good because I pulled the thing all the way through, but there still was a blockage and that was causing the dryer not to heat properly. So, he told me that I gotta still snake it down, which I did, and that was it.

My plumbing claim went extraordinarily well. I couldn’t be more pleased with it. It took me calling and scheduling and I kinda had to keep on them a little bit. Then, they finally got a tech out to the house. The tech from Parrish Plumbing looked at it and diagnosed the problem. He came out at noon and when I got home at 5:00, everything was already done. They pumped out my septic system and I couldn’t be happier with them with how quickly it got handled.

The furnace was not responding to the thermostat and I submitted a claim for it online. The AHS website has always been very accessible. I’ve used that whenever we’ve needed any kind of assistance. All you have to do is put in AHS and it comes up, and our information is there, and it just asks you what you need. We’ve had it for years and I haven't had any difficulties with it. They tell you who is going to contact you and they do. They also let you know who to expect. They text a picture of the service person. I was contacted within hours. It always works that way.

We had an issue with the heat which is restarting once the temperature setting was reached. The technician came the next day and solved the problem. Filing a claim with AHS is usually good. However, this is the second claim of a heating issue but a different appliance. Our first claim hasn't been resolved and it's been going on since October. The techs did come out and inspected it but did nothing else after that. I was assuming they were waiting on parts to come in and give us a date for service but that never happened.

When I called AHS, Sunbelt Electric came out, fixed my issue and charged my credit card. This was the second time I’ve had them come out for something and so far, they've been really great. They are pleasant, accommodating, and seemed to fix things easily. I couldn’t ask for anything else.

I've been with Home Shield for 10 years. I'm satisfied with the call and the service. They cover everything in my house. The only thing that it doesn't cover is the spring in the garage door, but besides that, it covers everything. My recent claim went perfectly. The tech from Access Appliance Repair did his analysis and review and fixed the issue very quickly. It was very fast - within 30 or 40 minutes - but he looked like he really knew. I'm very satisfied with that timeframe.

We were watching TV on a Thursday night and the heater was going. All of a sudden, we heard clicking noises like something was stuck or had fallen off and was going around with the fan. The heater would do that every time it would come on and off. We called AHS because that sounded terrible. We had the tech from AHS's contractor, Applied Air, come out twice for that. They couldn't get out that night the issue started and I was afraid we were gonna have no heat. Their tech came the next day and they were on the spot. The first time he came out, he couldn't find anything wrong with it even though it was making a clicking noise the night before. What had fallen apart may have settled because it wouldn't make a noise while the fan was running anymore. He took the whole thing apart and could find nothing loose or anything that was falling into the fan when it was running.

The contractor took care of the claim promptly. The experience couldn't have been better. They told me exactly how long it would take to get the part. They were here on that day, and the part fixed the appliance. So, we were very happy with it.

All my experiences with Home Shield and their maintenance people have been positive. GE Appliances came out for the refrigerator which was not cooling on either side. The tech kept me informed and took care of it the same day. Home Shield has been reliable.

Water wasn't filling up in the washing machine. I called it in, and AHS referred me a technician. When he came out, he took care of it for me. He gave me some advice on what I had to do. I had a thing in on where you put your holes in the tub. I got a digital washer and I had it lying on the floor. He said I needed to pick it up and put it over in the tub for it to fill up and that's what I did.

I never noticed, but the circulation fan on my refrigerator is continuously running. I made a claim online and the tech was in and out. He was personable and professional too. Apparently, the fan is supposed to do that. All in all, Home Shield's price is fair, and the coverage is what I needed. With some of the other plans, we didn't have that amount of flexibility as far as what I wanted or did not want covered.

In the 15 to 20 years I've been with American Home Shield, they've been very dependable and we've used their warranty on just about everything we have in our home. About a month ago, we had a claim for our dryer as there was an issue with some sort of switch. AHS' contractor, Appliance Repair Time came for service and what was needed was on the tech's truck. The repair went well and now we're all back to normal.

DNB Plumbing fixed the problem that I had. They were on time and professional. I've been with American Home Shield for a couple of years, and I like their good support. I don’t like that something is not covered in the policy though. It’s the fine print. Last month, I requested for electric support because it said the ceiling fans were covered, but when I called them, they said it’s not the paddle fan. It’s the ceiling fan for the heater. That was a waste of my time. So, they need to be clear on their wordage of what they cover and not cover. But their service is good when I speak to them.

Having an AHS coverage makes it easy to access and file a claim. In my latest claim, I submitted it over the phone and the representative I spoke with was great. The dryer wasn't heating and then the washer wasn't cycling, and the ZTG Appliance technician came out. He had to leave and get a part but he came right back and fixed on that same day.

American Home Shield is wonderful and that is why I signed up some more with them. When I was having a heating issue, their vendor Ashley Air came out the same day. They were awesome and as a matter of fact, I signed up with them to do my regular maintenance. That’s how happy I am with them. My heating has been excellent since their repair.

The people we bought the house from put AHS on when we bought the house. So we stayed with it and we've been very satisfied with it. The contractors have been really good. We did find one contractor that I thought the world of, but he got here when we needed somebody that we thought the world of it. We found out it was not so good, but other than that, no harm was done. Submitting the claim over the phone is kinda tedious, but when I do online, it's gonna be just as bad. I'm so computer illiterate. But everything that we've had to have done has been done in a timely fashion. The only thing is that sometimes getting parts from there to here takes a long time. But it's like water that will not boil when on there if you're watching it.

There was a leak in the tank and 3D Hoover Services took care of it. They were very cordial, very nice, and quick. I was very confident letting them in my home. AHS is doing great.

I called AHS and was gonna do a claim but told the girl to hold off because we were gonna try a couple more things and that I would call back. But she went ahead and submitted it. Thankfully, I got it the next morning after we had tried what we did and I went ahead and did the claim online. So they had to cancel. AHS sent someone out the same day and he was wonderful and very knowledgeable. He had taken care of everything. I was really impressed with the timeliness and he was friendly. Everything was good, except for one thing. He inadvertently did not knock the plug out for the drain for the dishwasher so I thought my dishwasher was messing up.

Our upstairs unit was not cooling or heating. We will set the temperature on the thermometer and it wouldn't catch up. I went on the AHS website to file a claim. Their website is pretty solid. The website did tell me that it was assigned to a technician and to expect a call in x amount of days. It was pretty accurate. The guy from All Week was very knowledgeable. The communication could be better because I asked him a few times if he had an idea when the part was gonna be in. I was assuming because he was doing his work and out and about, so he didn't reply to messages as promptly as I would've liked. But overall, it was a great experience. He was professional. We had to replace the coil and we haven't had any issues since he's been out. The unit has been cooling. The experience was very clear. It was an easy and straightforward process.

I've been with American Home Shield for about five years now and everything has always been fine with them. They have always taken good care of me.

We're going on the second year with American Home Shield and I’ve been very satisfied with their service. They’re very efficient, and they get in there as soon as they possibly can. They’ve been out a couple of times. I usually try to do everything on the phone, but this time, I scheduled the service online. It was very easy. The seal around the door of our Frigidaire dishwasher and the spring to the door were broken. I made the appointment, but it was my husband who was there through the whole thing. He said the tech was very cordial and efficient. The job didn’t take him long and he was out. He ordered the parts, then he came back two days later and put them in with no problem. My husband was very happy with them.

We’ve been with American Home Shield for 20 years and we're satisfied with the service. The contractors have been very good and nice.

A tech from GE Appliance came out right when he said he would. He called and he was where he said he was. He asked what the problem was, knew it right away and took care of it immediately. The belt had come off because the particular style of washer tub has a gap between the tub and the frame. Stuff had fallen down between that little crack there. He took the top off, took the stuff out, put the belt back on and he was on his way. He was here for 15 minutes. By that time he already was done talking to us about the problem and how we could possibly fix it ourselves if that happened again. We've had AHS for two years and I like the security that someone can come out and fix our appliances and we don't have to worry about it.

Submitting a claim with AHS on the internet was easier than talking. Also, contractors usually call me before they come. When I had a toilet that was leaking, Steven A. Mills Plumbing came out on time and did a good job. They had to replace the big ring that goes between the toilet and the pipe under the toilet.

A couple of parts in our sink weren't working. I submitted a claim with AHS and so far, their website has worked fine for me. We'd get an email that said the contractor had been contacted and they'd call us. It would always be clear and I would not be sitting around waiting. For this recent claim, the contractor was NW Sundance Services and the person they sent out was great. He fixed the problem and that was what I wanted. They were also quick, efficient, and flexible. The company seemed to be good and reliable, too. I was really happy and since then, everything's been performing perfectly. All in all, my experience with AHS has been great. They do the work for me that I need to do to find someone reliable, trustworthy, and reasonably priced. And that's the part that I don't wanna do.

I've been with AHS since I moved into this house and the people and the technicians usually respond real quick. I was real leery about it in the beginning when I first got it. But I've never had a problem and that's why I've kept it. I submit claims online and it's very easy. Also, the contractors have all been real good. Coastal Pool Repair came out and looked at the motor for the vacuum pump for the pool that had locked up. The tech repaired it and had it up and running in 45 minutes. He was a real nice guy, very friendly, and explained what was going on. It was the second time he'd been out here. I had an electrical problem with the pool last summer and he came out, looked at it, and had it up and running.

My plumbing issue recently was when I would flush the toilet, the water wouldn’t stop running. I called American Home Shield and requested service at my home. The rep I spoke with was very helpful. The rep gave me the name of the company and the phone number. They would get in touch with the company, and the company will call me and schedule the date. The contractor that came out did what he was supposed to do. I was very pleased with his timing. And before he fixed it, he explained to me the problem and what it needed. He replaced it and everything’s operating fine. I was very satisfied. I’ve been with AHS for a few years and I've been very pleased.

The first year after we bought our house, the refrigerator went out and was deemed unfixable. I filed a claim and AHS replaced our refrigerator. Then there was a lid that broke on our clothes washer. They shipped the new lid five times to replace it but the lid kept breaking in the mail. So, they replaced our clothes washer. Then recently, an issue came up with the AC and they sent Big Air. I wasn't home when they came but my wife was and she told me that the contractor was respectful. He initially came, diagnosed what it was and then said he had to order the part. He came back a couple of hours later that same day and put the part in. Since then, our AC has been working. Overall, AHS has saved us a lot of money. I'm very happy and it's more than made its money.

The heater was not working and Air Climate Solutions came out. It turned out the thermostat was bad so the tech replaced that and now it’s working again. He did really well. We've had Home Shield for five years and they've come out and usually do what we need to have done.

I love American Home Shield and they give me peace of mind. I submit my claims online as it is much easier and recently, I filed one for my dishwasher and dryer. They assigned Prestige Appliance Repair to come out and the tech was here four days after I made the claim. I've had him service my appliances before and for this claim, he fixed the problem. My interaction with him was good and since the repair, the appliances have been working fabulously.

I have a chandelier-type thing hanging from the ceiling and the box apparently broke. So the thing kinda dropped down. The wires were the only thing kinda holding it up. The contractor had to come in and cut the chandelier down, and pulled that old box out and put a new one up, and stick everything back up in there. It was very quick. The guy knew what he was doing and it took him 30 minutes tops to do it.

So far, I haven’t had any issues with American Home Shield. We've had the warranty for about six years and we’ve had three things worked on, and everything has been good. When I have a claim, I have to call in then at that time, I give them payment. You can probably do it both online and over the phone but I’m the old-fashioned way. I like to talk to someone. They sent out DNS Plumbing once and the company was very good. It also wasn’t very long at all before somebody came out. It was a few days and also, as soon as I had submitted the claim, I got a text message that I would be getting a call. So Home Shield was very good at responding to the order being put in.

Sometimes the reps of AHS could be a little confused, but they were helpful when I let them know what the issue was. And then the contractors call and let me know when they're coming, and I also get an email. Recently the sink and the faucet were leaking. I couldn’t get them regulated so I called AHS and spoke to someone. They sent Grade A Plumbing and the young man let me know that I would be needing a water heater. He was very helpful. He went above and beyond. I was very satisfied with the young man. He was very prompt and didn’t mind looking at anything that I have. In fact, I already recommended them to my friends. I would love to get them back again.

American Home Shield was convenient at the time I chose them. I've used them two or three times and I've been happy with it. National Platinum Service recently came out and they were excellent. The ones that came before were among the best, but National Platinum Service did a good job. The tech figured out the problem with the icemaker. There was also a problem with the washer and the dryer. They were all minimal but they took care of that, too. One of them was like a timing issue. They were not major issues, but they were professional. They took care of three problems at the same time.

I went to the AHS website to submit a claim. The website is user-friendly, now that I’ve been on it. I can expect contractors out usually within a day or two during the workweek. Somebody had unwired the doorbells and one thing needed a battery. I just typed in what was wrong, they contacted Platinum Heating & Air, made an appointment to come out, and the tech replaced the old doorbell thing that was inside the house.

Instead of going online which is the quickest way to do things, I prefer calling AHS and it's hell to get through to them. It can take maybe 15 minutes or so before somebody comes on the line. Then, in one or 2 days generally, they get somebody out to my home. Out of all the times, there's only been one that I was displeased with since they didn't fix a washer properly. A-US Air Conditioning of Texas was sent out for the heater that sounded like it would kick on or starting to kick on but then it would just fizzle out or drop and die out. Overall, I'm pleased with the contractors or techs.

The heat pump needed a repair. I went online to submit a claim with AHS and someone from Changing Winds Heating came out after a couple of days. The tech repaired it right there on the spot, so everything is going good.

I like that AHS saves me money when I have a repair. I’ve had two different experiences with Myers Comfort. The first contractor was an older gentleman and the second person was a young guy, but they were from the same company. When the first person came out to deal with the disposal, it was an excellent experience. He replaced everything. They were very friendly and absolutely wonderful. And they fixed all kinds of stuff.

The mechanism that opens and shuts our garage door would open and close partway. It got to a point to where we couldn't even park in the garage because it wouldn't open itself. We'd have to manually open it. The service guy from Arizona Native Garage Doors tried to put a new circuit board and he said it immediately nearly fried it. So he took it out and said the whole thing had to be replaced because it was ruined. He was great and really informational. They had to send someone back a couple of days later to install. He was in and out in probably 10 minutes. He pulled that thing off, put the new one in and installed the new opener to the wall and showed me that it was working. It was really quick and easy. Everything works great now.

Do not use this company for homeowner's insurance. Expect excessive hold times connected to offshore agents and a network the worst service providers in the country that overcharge or don't show up for a service call. It is a complete waste of money. Everyone at the company I've interacted with was unprofessional and service pricing is significantly higher than market prices. This company is a fraud and should be out of business.

I had a heating claim with AHS and everything went well. Three Brothers came and they said that there was no real problem. They just needed to tie the pipes back to secure them to the ceiling and to the side of the wall. The cords that were holding them up had loosened up, so they put new straps on and stapled them back to the wall. They checked the upstairs AC as well. They didn't find anything other than three minutes to tie that up. I was very comfortable with them. They were very professional, very courteous, and very quick. I asked them to look through the second part, which was on a third floor scale up in an attic. They were there between 20 and 30 minutes.

We had a porch light that was out and we had a light in the kitchen, like a chandelier, that was not working. And then, the light on the garage door opener was not working too. The person from Ragan & Molinet who came out to fix it was fantastic. He fixed the porch light very quickly. In the kitchen, we did not realize that when the power goes off and when it comes back on, sometimes you have to pull the chain a couple of times to get all four of the lights to come on. It was something that nobody had ever told us and he showed us that. He also did some adjustments out in the garage with the light there. I had been in the technical field most of my life and I was impressed with his skill and knowledge. He also had a young apprentice with him and they did a great job. I would recommend them to anybody.

I called Home Shield to file a claim and I wasn't happy with the call at all. It's really tough getting through AHS, getting someone that I can understand on the phone and getting to the right person after being transferred. I called a couple of times but essentially, I never got to where I wanted to be and I couldn't file a complaint about it. So, I ended up having to pay the service fee of $100 and pay for the plumber $315 to unclog the toilet.

Being a single person, I don’t have anybody to change some stuff for me. I can rely on American Shield and they've never failed me yet. They are very good. I tell my friends to work on trying to get it and they ask what they need to go through to get American Shield. One time, I had a leak in my bathroom and water was backing up under the commode. I plunged it and by the time the plumber got here, it had started then. AHS set my appointment from anywhere between 12:00 and 5:00, but he came before that time and he said it needed to be plunged out from the outside to keep the flow through it. He had to unstop the drain so it could drain through. The plumber was lovely and he was very professional as well as on time.

I had a really bad experience with a contractor that came for my dryer. They said it needed a part and never kept in touch. Days went by and I'm still waiting on it. I would call and the receptionist who was over the line was a little rude. I had a really bad experience with them and I hope that they don't come and work on anything that we have done in our home. Still, American Home Shield reached out and talked with them. A couple of times that I complained and I called American Home Shield, then the next time when I spoke with the lady, she had a different attitude towards me and handled the situation. American Shield really stepped up to the plate and helped my problem. I've been dealing with them for many years and they do their job very well. I've been really pleased and I'm sticking with them.

I call in to submit a claim as I’m a hands-on person and customer service is usually very good. They’re quick and I'm very happy. I've had the service since 2012 for this house, and probably 5 years before that on another house. The only difficulty with me is the company that comes. We had one before that couldn’t do anything for me. They stayed 15 minutes then left. Recently, my toilets and shower drains were clogged and they sent Robertson Plumbing out. I’ve had them in the past and they came back out and did it lickety-split.

The heater was running but producing cold air. It wasn't warming up upstairs enough though it was constantly running. The problem started in the middle of the night and we submitted a claim online with AHS in the morning. The process was great and they sent out from AMP Mechanical HVAC. They have been here three times because they've done our air conditioner a couple of times. They were great and I really liked that company.

My claim with AHS went really well. It was quick, fairly painless to set up, and easy. It was even set up in advance of our contract actually being activated. I didn’t realize that at the time. We signed it and got an acknowledgement of it, but it hadn’t been activated because they hadn’t gotten the funds from the closing. But they sent the tech out and he fixed our electrical problem. He was very professional and was in and out within about 30 minutes. He knew what he was doing. He knew what he was looking for, found it fairly quickly and took care of it quickly, and we’ve been fine since.

I have four policies with Home Shield. In general, I feel okay, but when I needed them the most, they were not there for me. I had a sudden burst in a pipe in the kitchen that cost me the entire kitchen. I had to take care of it on a Sunday. It was an emergency. I could not wait to call them and have them assign someone, because it was a mess all over. After I fixed everything a few months later, I submitted to Home Shield the plumber’s receipt which I paid on the same day. They said they weren't gonna honor my claim because I should have called them first.

We've been with AHS for a gazillion years from way back when it was like $45 for a year or something, for a service call. More recently, the East Indian lady that first took our call with AHS was having trouble understanding us since she wrote down that we were having an issue with the kitchen faucet. We called the contractor for AHS, Rooter Express the minute we had a phone number and set up an appointment for the next day. We had to tell the tech that the problem was with our kitchen drain, not our faucet. Still, it was all done promptly. The tech came out and was very efficient. He solved our problem and we are very happy.

Federal Electric fixed two ceiling fans. They came out in only a few days after I was on the phone with Home Shield. The tech was very friendly and answered any questions I had. The fans are now working.

I've been with AHS for 15 years now and submitting a claim to AHS has been easy. The contractors have always been good and professional. Just like, I would’ve hired them myself. It also usually takes 24 hours for them to come out, not a long wait at all.

The furnace would not stay on and this was the first time I ever had a claim with American Home Shield. I did it over the phone and it took about a week and a half for the contractor to come. But it was a scheduling issue on my part. The guy was very professional and he was quick.

We had lots of vapor-locked air in the pipes of our boiler and they thought they got it fixed the first time. But one zone still didn’t work. Cozy Comfort had to come out the next day and got it fixed. They were really good about scheduling it right away and getting right back out because it was quite chilly. It’s the first time I've had a boiler in my house, but I understand that it’s difficult to bleed air out of them. He explained to me that sometimes, it takes a few times to get it. They put four-hour slots because boilers are kinda hard to work on.

Sometimes I like American Home Shield but sometimes I don't. We've been with them for 15 years. But sometimes, I feel that they should take care of certain things and they don't. Also, some contractors are good and some of them are not so good. But I would tell American Home Shield to send somebody else. The last one we had was fine though.

When I signed up with AHS, I specifically told them that it was a three-family home. They quoted me a certain price, but when I had someone come out, that technician reported back to AHS. He said that it was a three-family home and AHS wanted to cut my services. I said that they need to check their tapes because I clearly said that it was a three-family home and that whatever price they quoted me was what I was gonna continue to pay. Also, you can’t really understand their customer service reps. They have people in other countries doing it and there's a communication barrier. However, one of them was good. She did everything over the phone and was very cordial.

I have a problem with a microwave. The contractor came and said that they would give me a new one. I waited. After 9 to 10 days, I called. They said I had to call the appliance office then go online and identify what I wanted to buy. I did it. After a few more days, I called. They said no order was placed. So, they placed the order today after almost 20 days. If I didn’t call, I could have waited for a long time.

American Home Shield has been good. I called to file a claim for the Furnace and someone came out the next day. The technician from Best Care was good and professional. Everything is good now.

We bought a used home here in Vegas and our realtor recommended American Home Shield. I was very impressed with my claim where Integrity Appliance Repair out, and I'm glad I have my warranty on the house. The splash shield exhaust system of the stove did not function at all. It is the only exhaust system we have in the house and it works, but it is not as efficient as you would think for an updraft exhaust system because it is a squirrel cage type. The contractor came out, found the problem, and replaced the part. It was perfect. He was professional. In submitting the claim, I took my warranty information out and called the number on the warranty paperwork. The representative I dealt with was excellent. The whole process, from the time I called to the time that the technician showed up to the time of completion, took a week. Everything has been functioning very well since then.

Somebody came to drywall my wall because the faucet in my bathtub was leaking. They replaced that and they left a hole in my wall. And Vaughn McAllister was the contractor that came to patch the hole. Submitting claims with American Home Shield has been pretty good. I just submitted my claim, they had somebody come and look at the work, they ordered the part that I needed for this latest experience, and then they came and installed it.

When All Hours Emergency Plumber came out a couple of days after I submitted the claim to Home Shield, the main leak was in the faucet. It was really leaking around that so that's what the tech and I both thought was the problem. When that was replaced, it wasn't leaking up there by the faucet at all. But then, I washed some clothes and I noticed another leak. I thought maybe it was no big deal. I washed some more clothes and it flooded in there. So, it's a big leak. I thought this leak had to come from the faucet but apparently, it was just starting out and you couldn't see it that well until it's just gushing through. They're coming back for a re-call. The tech was great, very professional, and efficient. He knew what he was doing and he showed me what he was doing. But I'm not real happy with the people who came out for the air conditioning. I just hope I don't get them again. Other than that, I feel pretty good about Home Shield.

Good Guys was very efficient, very knowledgeable on what was going on, very polite, courteous to my concern, and they showed me what was going on with the appliance after they finished it. Some of the companies that American Home Shield uses need some improvement. I had one prior to Good Guys that I wasn't pleased with. It was Tiger Plumbing. When the plumber came out, he wasn't friendly and then he diagnosed the wrong thing. As a matter of fact, he cut a hole in my wall. He told me that I had a stoppage in my tub. I had kept calling him on the phone and my 90 days lapsed. He never returned my calls.

Aloha Pacific came out for a pump that needed to be replaced. The contractor was diligent in being here. We've used them before with the two claims that we've put in with AHS, and he's very good. The quality of work appears to be excellent. I've been a loyal AHS customer for years and I'm gonna continue to do so. The service is excellent. The people are wonderful.

My dryer was making a terrible noise and there was a lot of friction. I phoned American Home Shield about it and they sent Active Appliance Service. The contractor replaced the belt and a little wheel. It was paid for and then he left the receipt. They said that it will be good for my grandchildren now. When I make a complaint, AHS will get another vendor out there and they will fix it. I've had vendors who come and try to cheat you, but not these guys. I've been with this warranty company for more than five years and I pay my monthly. Having AHS is worth it. If something were to breakdown, at least they would come. We like it because of our air conditioning, washer, and dryer. We also used to have a garage. The water heater was a good experience. Even though they prorated it, we ended up getting money for it, so we could give it towards the new one because it eventually died out.

One day, I came home and it was too cold. The heating was dead. Some guy came in took care of it. And I appreciate it. Now, the heating works regularly. Before, it would sometimes work then stop working. It was also noisy. Before, we had a home warranty that I didn't like. A friend mine gave me AHS's number. I've been using them for more than two years and I appreciate it. I’m very happy. They're always the best. My experience has with them has been excellent.

The air conditioning didn’t work. It finally got straightened out and it’s working fine now. We’re very happy with Total Air Care. Both of the technicians who came were excellent. They were able to take care of my issue immediately. I like the fact that before I hang up the phone to report something, American Home Shield already had scheduled someone. Everything was excellent on all sides.

The dryer had stopped so I went online and followed the direction for claims with AHS. Technicians came two days later and they were professional and they figured out what was wrong with it before they even dug into it. The dryer's doing good ever since.

The broiler was broken and I submitted a claim for it over the phone. It was very quick and efficient. The AHS rep was great and I was told to expect a contractor out between noon and 4:00. The guy from Sears came out and he was very prompt. He fixed it right away and left. Everything is good. I've had American Home Shield for a few years and it's wonderful. I'd tell my friends and family to get it.

The furnace wasn’t firing up in the rental house and we sent a claim online. I did that at night and then I got a call first thing in the morning and A-1 Quality Care was over here early afternoon. My tenant said everything was all taken care of. American Home Shield is cheap insurance. We've had them for many years and we like having the peace of mind in case something breaks. It works like I have expected it to.

We’re in the process of looking to sell the home. And the unit on the property is an older unit, so we were having it inspected to make sure that there wasn't anything wrong with it, that it still functions properly. I’ve had AHS on that home for about six months. I had AHS on my own personal home longer than that as well. This was the first time that I’ve submitted a claim with AHS and it was really easy. It wasn’t a really long wait period compared to other call centers or trying to get into any customer service representatives. They were really nice. They put in the work order to have both the accounts linked online for me, as well as setting up the service for the technician to come out and inspect it. They did everything that they could to help me to make sure that I was taken care of from beginning to end. The contractor came out the next day. There weren’t any issues with the unit. He confirmed that everything was working and in order. It was just an older unit.

My propane hot water heater had some type of a valve that wouldn’t ignite. I called American Home Shield first and York Mechanical Services came out. They replaced the hot water heater and they were excellent. Since they’ve been out, everything has been great. I've been with AHS since 2011 and I would recommend them and the warranty on a home. It’s good value.

I called them when my furnace went out and they had someone come out the next day. We had heat but it was make a lot of noise. The tech was on time and professional. He let us know everything that was going on. They had to find the parts for my furnace and it took about three days. Everything is fine right now. I'm fully satisfied with AHS and they did a great job.

I called my claim in and they took care of it. The contractor came when they said they would and they did what they said. It was like talking to your old buddy. They went out their way to get it done. They didn't have the parts for the dryer so the tech went all the way back to his shop and found the part out of another dryer to put it on there. It works perfectly. It could not have went any better.

I got Home Shield right after I bought my home. I've had them for three years, going on four. The last visit I had was for my dryer. Sometimes I would submit claims online when I'm driving because that's when I have peace of mind. So, most of the time, I called in and got somebody help me through it. Holiday Business Group came out the next day. It was real quick. It wasn't more than two days because I had to wash clothes. And then, the tech was real nice. I felt like when he left, he was a friend. I'm washing clothes now. I love Home Shield. When I hear about people talking about they got stuck on a part, I would be like, "Y'all gonna get American Home Shield."

Our heater was not working and it was making a noise. So, my wife made my claim over the phone. She said that the contractor American Home Shield sent was great, and he took care of the problem. I had also made a claim for an air conditioner before and that went great too. I have been with them for four years and I like the feeling that I have protection on the major items in my house. It gives me a peace of mind.

I've had AHS since 2013 and I've been pleased with them. I continue to renew with them because of their excellent service and they keep the service fee to a minimum. Every time I've called, they’ve been on top of everything. I've also had good experience with their vendors too. Recently, my garage door wasn’t opening. The technician came out, he checked my clicker and the actual motor itself. And he found out it was the clicker. He got it working very quickly and was very efficient. He took care of it the same day and made sure that everything else was working properly. He was on time, very professional and very knowledgeable.

Our water heater wasn’t working properly and I called American Home Shield on Wednesday. The technician came on Thursday, and he was great, nice and friendly. He made an effort to get the job done and did it on the same day. I had no problem with him at all. This is our second year with AHS and I’m very satisfied with them.

The plumber that came out was really good. He came out to assess my water heater. My water bill had gone from $100 to $397. Then I noticed my water heater. It seemed like it constantly running. It looked like the water pressure had risen so much that it was causing overflow. So the water heater was constantly pushing water out through a pipe at the side of my house. The plumber immediately determined the root of the problem and got it fixed after he got approval from the warranty company. So it went pretty smoothly. So far, everything is good with the water heater. I'm waiting on additional follow-up from my water company just to ensure water levels have dropped back down. But the water heater isn’t running and there’s no leaking water from the side of my house so everything seems to have worked out fine.

I was having issues with being able to smell exhaust in my house. I called in a claim with AHS and the first people that they sent out came over on a weekend. He did mainly plumbing, so he knew nothing about my heater. He said most people around here had boilers and there were waters involved, but mine is a forced air. He recommended Comfort Air Mechanical, which was the company that worked on my heater years ago. When AHS sent out Comfort Air, the guy that came over knew what he was doing. He was able to fix the issue but they had to wait for approval from American Home Shield for a switchboard that was inside the heater in my house. They got that pretty fast but it took quite a while for American Home to approve the service for the motor for the exhaust fan up on my roof that is connected to the heater. When the contractor finally got the approval, the tech came over right away and fixed it. And now, it works good, so I'm happy with it.

I used American Home Shield because of their reviews and the promise of local service people. However, when I placed a service call on my washer, the call was assigned to a company in Pittsboro and was told I would have to wait a week until they came "to this area." My husband is disabled and I have daily loads of sheets, towels, and bedding so this was unacceptable. I called and requested a local company and was told AHS did not have any service techs in Durham (pop. 274,000) and Pittsboro (pop 4300) was the closest. I will not be renewing my contract.

Called on Friday, February 21st to report that the refrigerator that alleged fixed a few weeks earlier has failed again. We called several time to find out that no one could come until Monday, it is now Tuesday and nothing, nothing scheduled for Wednesday! This is unacceptable, I would never recommend AHS even to my worst enemy.

I have a tankless water heater and the water was getting cold. I shouldn’t have been having a problem but I did so I called AHS. The claims representatives have been good, polite, and knowledgeable. But what I did not like was the company that they used. It’s not anything with the home warranty, but I had to wait 5 days for service from Air Pro Master. I didn’t like that, but the water heater has been operating perfectly now. And Air Pro has fine, good people. I would use them again, but not if I have to wait so long for service. AHS should have faster service from the plumbing company. My sister is in real estate and every time we bought a home, she would buy me a gift for a year from American Family Home Services Warranty and I’ve been using them for years.

Long ago, we had a problem with a couple of contractors and we talked to American Home Shield. They changed the contractor for us and that made a big difference. Then, in the last six years, the contractors that we got have been very good, including the one that we had recently, Southway Appliance.

It’s been over a year since I got my American Home Shield policy. They sent somebody from Sears out the next day after I called about my washer, and that was good. My washer was making a really loud noise when it was spinning. The arm was broken. The Sears guy diagnosed the washer, sent in a report to American Home Shield, and that was pretty much it. It was an $800 fix so I was given a brand new machine. It was a lengthy process. We were without a machine for almost two weeks. They had to order it, set it up for someone to ship it, and have it installed. But everything else was great once I got it. I have a really nice washer so I was pretty happy.

I called Home Shield to submit a claim and then the contractor contacted me pretty quickly and set up a time. A guy came out and he said he needed to order a part. He came back a week later and brought the part. He put it in, and I have heat right then. I didn't use my heat for about a month and a half because no one was sitting upstairs. But when my son moved back in, I turned the heat on and it kept tripping the breaker. So the company came back out and said that it was a breaker problem, so I would need an electrician. The electrician came out and said that it was because the elements that were put in were too big. So now, the same company had come out three times. Finally, someone from Texas Best came out, and he confirmed that the elements were too big. He fixed it and it wasn’t tripping the breaker anymore. He was real good.

I have AHS on two houses right now and their response time is great. I could go online to file a claim the process is so straightforward, which is a plus. And their monthly premiums are very competitive. I’ve researched a lot of companies and their rates were one of the lowest. So for cost savings, I went with them. Recently, I had an AC claim where they sent out Argo Service Contractor. They took care of it and they are top of the line. They were 100% professional and they're one of the best HVAC companies I’ve dealt with in a while. The technician knew what he was doing, was really thorough, and explained to me everything that was wrong. Then the girl at their office kept me updated on the status of it. She was also really nice and polite. As for their response time, they gave me a window and they were within the window. So all the way around, it was great.

AHS is horrible if you wanna get ahold of somebody. I waited more than an hour one time for a rep to be on the line and it was very frustrating. But I can give AHS a good review when it comes to submitting claims online. My microwave was losing power. I got online and had a quick claim submission. Initially they gave me a window of 24 hours before the contractor would come out, and before the contractor came he gave us 15 minutes window. The contractors were really, really professional and very helpful. I’ve had issues with this kind of microwave so I’m hoping that doesn’t break again. But so far, so good.

I put in the claim with Home Shield online. I like the convenience of that. It all worked out great. The rep from DMV Pro Tech was great. He was professional, timely, and didn't try to make anything bigger than it was. I was very satisfied with the overall process and the service.

I prefer to do my claims over the phone and there are times when I gotta hope that I’m lucky, that whatever happens at the house fits into the policy. Recently, I had a leaky pipe and it took about three days to get the appointment taken care of. I had to wait, which was a drawback, but it all worked itself out. The plumber did a great job and I'm happy.

One of the top burner stoves wasn’t working, and submitting the claim for it was easy. American Home Shield's customer service was great. The people from Affordable Appliance Repair were very polite and efficient. They kept us informed when they had to order the part and when it was in.

We called Home Shield when my belt on my dryer was broken. The rep called called us back within 10 minutes and he was very friendly. I called on a Wednesday and Maughanster was here on a Thursday. They were wonderful. They changed the belt in the dryer. We were very satisfied with everything. It’s the first time we have ever used Home Shield but we really appreciated their service and their respect. I couldn’t have asked for a company to be more prompt and any more knowledgeable.

When I compared AHS to the others it seems like the actual things they would cover were more comprehensive and also the Realtor had some experiences with them and had good reports from people who had purchased home warranties from them in the past. I never had a home warranty before, so I thought it might be important to have actual references from other people and went for AHS

I had what I thought was a leaking pipe. It probably was just a drain that was not properly sealed and the tech from Neely Brothers didn’t do anything. He was great. He didn’t wanna do anything that he didn’t have to do. He sealed our drain and it’s taken care of now. In the shower, he removed the drain. It probably had corroded a little bit. And so, when the shower wasn’t draining, it was leaking through the ceiling. He sealed that up. It didn’t take him very long, but he didn’t wanna tear a hole in the wall just to find nothing. I initiated a call online through American Home Shield's website, and they sent out Neely like the next day. It was pretty quick overall. I had a general warranty through my air conditioning system's company, and I felt like they were charging me too much. I then got the idea to just get the whole home warranty instead and I did it with AHS.

The outlet on one side of the garage stopped working. I called Home Shield late Wednesday afternoon and I checked back Thursday morning. Mitchell Electric couldn’t get out here on Thursday and on Friday, unfortunately, we were gonna be out-of-town and not be back until Sunday. So, they were able to get out on Monday. They replaced some part or some cover and they were able to get it fixed. The guy did it fairly quick. He got out here early that morning and he was out of here within an hour. Everything is working good now. Thank goodness, we had Home Shield. It saved us money. I don't know how much it would have cost if we had to pay out-of-pocket for it.

AHS has done pretty good at fixing our problems, for the most part. I submit claims over the phone and their service is good. But we've had a couple of things that have been a pain. We had to have more than one vendor come out a couple of times to take care of the same problem because it couldn't be resolved with the first provider and American Home Shield. But I've never had to have more than two guys come out to resolve the problem on any of these issues.

AHS was recommended to me by one of my clients and my experience with it had been good so far. When I filed a claim for a rental home, I wasn't able to talk to anybody that came but I left the door unlocked and they just went in there and did whatever they needed to do. The contractor came out three times and finally found out what the problem was. It's working fine since.

I put in a claim for a repair of a leak in our home. Plumb Genius had to take out the drywall inside the home so they had to repair the drywall. They said it's completed. But I wish it was a little bit closer to the rest of the home as far as the finish of it. It's a little more of a rough finish than the rest of the walls. I know that the part that comes with the plan is that they get it back to a rough finish and I don't know if there's a way for me to pay extra to get it flattened back out. Still, the biggest thing that I like about the warranty is the coverage part of it when I have last-minute expenses. Why spend an arm and a leg and you're not biting nails hoping things would get better? I just get somebody on it and get it done.

I made a claim online to American Home Shield and the contractor called me that afternoon. I set the appointment for two days later so they were able to come out within 48 hours. Preferred Electrical Services, the contractor, has been out to my house three times. The most recent one was to fix an electrical outlet outside that wasn’t working. They replaced the outlet and then the other one that I thought was plastic that was on the same line. They made sure everything was working and they were fantastic. They were able to do everything on the same day. They’ve been out to replace the ceiling fan for me too.

When my garage door was not opening, I went online and submitted a ticket. I got an email saying that the company will come and look at it then I called them and we scheduled it for next day. The guy came, fixed the issue in a day and I’m now able to open the garage door as it’s supposed to. He was professional and quick. I had some concerns with the previous calls, but this time, I’m happy.

I had a plumbing issue and my claim with American Home Shield went extremely well. I was well-pleased. Our garbage disposal was leaking. Top Notch Plumbing came and they confirmed that. And very rapidly, they took out the old one, installed a new one, and so far, everything’s working fine. One of the two plumbers has come out for something before, so my comfort level with them being in my home was high. We've had American Home Shield for about four years, and things have worked out pretty well for us. We’ve only had a couple of hiccups, and that was because the coverage lapsed, and we weren’t aware of it. That was straightened out. We’re pretty satisfied with what we have.

I like the AHS app and feel fine using it. When I had a clogged toilet, the person they assigned to me respond or call me back in a timely fashion. I called AHS and asked them to cancel that request and assign it to another company that I’ve had at my house before. I was thankful for that. Once that was done, the contractor was at my house on the same day they were notified of the issue. Once you find somebody you like working with, I would prefer to have issues assigned to that person rather than getting somebody new. If we had a plumbing issue, I’d rather have that same company because I know that they’ve done a good job rather than getting somebody I don’t know anything about. I’m happy with AHS.

Greg and Sons, AHS's contractor, is fixing my washer. They were supposed to order a part, but we haven’t heard anything for over a week from them about the part. AHS's contractors have been good overall. We had an issue a long time ago with one but then they took care of it. This issue with Greg and Sons is the only issue since then. All in all, AHS has been doing okay for us.

For my expectation, Home Shield was right on point. Making a claim was very simple and the response time was very fast. To get a resolution was not so fast, but with my first claim, the vendor was great. They worked with my schedule. They were on time and communication as well as customer service was fantastic. It was a very good experience. Whenever I have AC issues, I definitely would prefer to go through them.

Sears came out for American Home Shield during my last appliance claim. The first time they came, they diagnosed what my problem was and found that my appliance needed a new element. They had to order that and it took a while to get it. As soon as it came in, I contacted them and their techs came back to put the element in. So far, I've been happy with AHS. I had their coverage previously on a house and AHS has been good so far. Submitting claims to them has been painless.

Axis Appliance Repair came out twice. The young man was very thorough and meticulous. He told me everything he was doing and cleaned up after he was done. I was very impressed. But the unit is not repairable. So it is gonna be replaced. The next step is mine. I’ve gotten an email that says I need to respond within 10 days. I need to call the people who are gonna bring the unit over. I've had the service with Home Shield for five years now and I’ve also had them on and off in the past.

I have AHS for 15 years now and previously, when I submitted a claim, it took a little more time for them to respond than usual. But recently, I submitted a claim for my hot water tank that was not working and they were a little more responsive. I put the claim in on a Saturday and it was surprising that they were able to receive it. Usually, nobody does anything on weekends. But right after filing the claim, they responded. At first, they couldn’t find my account information but then, they finally got that squared away. And by Monday morning, they sent somebody out from Discount Contractors.

My furnace went out one time and I submitted a claim to Home Shield. After about 10 hours that day, their tech from Fast Response Heating & Cooling came out. The part needed came a couple of days later but once the tech got it, he was in and out. Plus, the quality of work he did was great. Things have been fine since then and it has been hassle-free with AHS.

I've been with AHS for 20 years and they were better before. They were more agreeable then. One of my relatives who has them also had a terrible time with them. Still, submitting a claim to AHS for my microwave went fine. The tech from GE Appliances was really nice and he was on time. The parts for my old microwave weren't available anymore though. I got a brand new one from them this morning.

American Home Shield's claims process was better than I expected. When you go through the warranty, you worry about whether the company coming out will do a good job or they are just some terrible company. But AHS has a feature on the website that shows you a couple of different contractors in the area. It said, “Here’s who we suggest, but here are two or three other options.” I was able to independently research that contractors they had suggested. We had a garbage disposal that went out and we got in contact with the contractor a day or two after filing the claim, which wasn’t long. They got out to me within two business days, but there was a weekend in between. I was happy though. They fixed it on hand, which was very helpful.

I switched from a different home warranty to Home Shield. The contract was up with the other one and I wanted to try somebody different. I've been with Home Shield since October and their service has been fine. I had a microwave issue and the contractor that they picked took care of the matter really well. They had one company come out and they just tried to throw parts at it. And then a lady came out and she really dug in through all the steps and called me to follow up to make sure the microwave was still working. She was very good.

We had issues with our electrical outlets, doorbell, and bathroom fan. It took two days for someone to come out after submitting the claim. The first contractor was bad, and I would recommend American Home Shield not to use him anymore. He was so rude and nasty when I was explaining what we put in the order form. He was going around, went into my bathroom, and did something. And in trying to look at the fan, he broke the cover. Then he told me, “Oh, this cover is broken.” I said, “But it was there. I saw you trying to pry it open.” Then, he stormed out and left. He did not even tell me why he left.

The heater capacitor was failing. When it turns on, it regulates the voltage going into the compressor and if it's failing, it causes the excess voltage to slam into the compressor. It makes a huge noise, which wakes you up. It’s almost like the sound of fireworks or lightning. The longer that goes on, the more damage happens to the compressor and that’s an expensive piece of property. You lose the compressor and you’re talking almost the price of a whole new heat pump. The technician that Home Shield sent replaced that part. Hopefully, that part will last six years. And I’m hoping that this will alleviate any problems in the future, which are expensive problems. The tech was very nice and extremely efficient. I got to watch him work and he was very good. He knew exactly what to do. He replaced the part very quickly and had me up and running in a matter of minutes and he was off on his way.

I called AHS because the tub of the washer leaked. It took a long time to talk to a live person but the repair person came out the very next day and recommended a new washing machine. They were very good. I called about the claim and they told me to go online to look up washers prior to just going to go and take the money that they offered me. I've had AHS since I bought the home in '06 and it's worth it especially if you have an old home like I do.

The fuse upstairs blew because the wires in the unit were rubbing against the unit on the outside, so it was causing everything to short out inside upstairs. The tech came and replaced that. He thought he got all the wires done but a few days later, it did it again. He came back out, went through everything again and found another wire that he missed, and then he replaced the fuse and it's been working ever since. He was really good.

The repairman that came for my refrigerator was very polite. He put a new compressor in the first time and it wouldn’t start it. So he did another one and it did work. He worked on it until it was working again. He repaired it good and my freezer is back on again. I've had American Home Shield for about eight years. I like it because you never know about your appliances. So I wanted to make sure that I had everything in my house insured if anything happens to it. So far, I only had my dryer and the refrigerator done.

I contacted AHS by phone for someone to come and fix the refrigerator. When I first submitted the claim, it took about a week for Sears to come out which was a long time. But once they got there, they had to order the part. Then it took another couple of weeks. And when it got there, it was the wrong part. They ordered another part and that took another couple of weeks. When it came, it was still the wrong part. Then they said it would be another three months. I called American Home Shield and they got another serviceman to come out. He was from Shaw's Appliance in Hollister and he fixed it the next day. All in all, I like AHS and I'm very happy with them.

When our oven got hot, it stayed on. When we turned it off, the lights would still be on. One of the circuit things in the back was bad. American Home Shield gave us Affordable Appliance Repair as our contractor. Their tech called me on a Tuesday and said he would be out Thursday afternoon. He was good and he had been here before. He had to check the unit to find out exactly what circuit was problematic and he had to order the piece on it. The company then came and fixed it. It's been some years now that I've been with American Home Shield and they're okay whenever you can get ahold of them. Sometimes the hold time is long and sometimes it isn't. I kinda wait till late at night to talk to them. Otherwise, it’s all right. They do a good job. When they confirm, they give you a number to call.

I’m still waiting for my last service request to be met, but National Platinum did a fabulous job on my dryer. It was making a really loud noise and there was a wheel that had broken off. I did the claim online to AHS. The website needs more availability to write more details like selecting your options, but they were quick to respond. The contractor was very courteous, very professional, he did his job, cleaned up after himself, and left. My dryer is running fine now. We’ve been protected with American Home Shield for at least 3 years. We moved into a used house and didn't know what to expect so we decided to get a warranty. A Realtor recommended AHS.

The furnace wasn’t coming on and there was a smell. I went through a person to submit my claim with AHS and she was very good. She gave me a claim number, told me the name of the company and their phone number, and that I could call to make the arrangement. The contractor was Piedmont Mechanical and since the service, the furnace has been operating perfectly. I was very satisfied with them.

I submitted a claim to AHS because the one toilet in the master bath was leaking and a stopped up tub like a gallon of water. The ballcock, the thing that comes out with the ball on it, had rusted and broke off into the tank. I tried to fix it, but I couldn't. I thought I could, but then the leak started. The other toilet was just making loud noises and it ran constantly. My water bill went up to a few dollars in one month. I called American Home Shield and they set me up with a company. So the technician came out and he fixed them.

Our dryer wasn’t running and our microwave interface wasn’t working. Mo Hamster Appliance Repair had to replace the board on the microwave and then they had to replace a belt on the dryer. It was all in one claim with American Home Shield. We've had AHS for eight years and we’ve used them several times. The claim submission is usually fast. You just call and they schedule it and then the repair people call you and take care of it. It takes a couple of days for somebody to come out. They had the part for the dryer with them, but they had to order the board for the microwave. But that only took a week. The service is really good and efficient.

I purchased a refrigerator Apr 9, 2015 and the compressor/dryer went out with a contamination on January 25, 2020. American Home Shield sent out a technician on February 4, 2020 for a diagnostics. The company (Liberty) came to repair but deemed the unit unrepairable. My wife noticed that American Home Shield had loaded another company (Sears) for a diagnostic and repair scheduled for February 12, 2020 between 8 a.m. – 12 p.m., but we didn’t any confirmation on the reason why a change. The technician did not meet the appointed time nor did he call. I called Sears to complain about the technician at 1:00 p.m. and a lack of customer service. The Sears Customer Service personnel stated they would contact the technician to determine he arrival time. I told customer service that he had missed his appointment and asked for a manager. They refused me the opportunity to discuss with a manager.

Electrical issue came up due to tech saying there was "not enough capacity" in our breaker box. Refused in any way to help us get it fixed. Said "Lack of Capacity" is not covered, even though I have not had issue with blinking lights before. Then they go through why it isn't covered, but under their standards they can almost decide to not cover anything. What an absolute scam.

The contractor did half a job to fix plumbing issues in my bathroom and refused to do more, saying "we don't do that for insured customers, only private customers". When contacted, American Home Shield agreed the job should be finished but haven't done anything about it. It's now a week later and I've called almost every day and gotten a runaround. No one has called me back. Bathtub and shower still don't work! A really miserable experience. I've had the coverage for over a year and paid plenty. Not worth the money.