American Home Shield Reviews

When I have a claim, I submit it to AHS through the link that they sent on my email or on the app on my phone. Recently, I filed one for a plumbing issue and they sent a tech from Prime Plumbing. He came out in a couple of days and there were some scheduling issues, but that was not really on their part but our part. My experience with him was good but he really didn't have to do anything. He came in and said that what we thought was happening wasn't happening and that we didn't have a leak. He said it was incorrect caulking and he was here for 10 minutes.

The contractor found the washer's leak right away. A little hose had come off and he fixed it.

American Home Shield has been with us when we bought the house. We've had the warranty for a year and a half. I think that was just part of the contract, then it dropped off, and then I don't know when my husband planned this up again. We'll probably never be without it now. R & R Appliances came for my washing machine. I just got online on the AHS website to submit the claim. I reached out to the tech and he came out the next day. He looked at it and ordered a part. It came one day later than we were expecting but that had nothing to do with the tech. He installed it, but something else in the washing machine broke that was not fixable. He said that he would have to submit whatever he needed to for us to get a replacement washer. I was happy and satisfied. People should get the AHS warranty.

The contractor who came for my electric issue was professional and got the repair done. The fact that he was able to come in, get things diagnosed, and get it fixed really quickly was a great relief. But I would like to see AHS provide quicker turnarounds. Contractors come based on your schedule of availability and it took them almost a week to come over. I’m a city kid, so I’m used to everything getting done fast and people being available all the time. But I don’t live in the city now so I could give them the benefit of the doubt. I live in a small town so I can understand not having those professionals on-hand all the time, but we’re only about 45 minutes from the closest city. Although that city’s not that large, at least it’s a decent-sized city, and I know they have professionals there.

I’ve had American Home Shield in this house since July, but I had it before for six years. It was one of my stipulations as a contingency when I closed that I wanted it specifically from American Home Shield. Submitting a claim is pretty straightforward. I usually do it online. My most recent claim was for a dishwasher that wasn’t draining. There was stagnant water in there and it was kinda smelling. It was not pretty. It was great with the vendor but I had to call in a few times because the original person that was supposed to work on it never responded to the ticket. I had to wait a little over a week for it. But the tech was real friendly and didn’t take too long. He figured out what was going on and fixed it right there.

We were having a temperature issue with our water heater. I called AHS and it was good speaking with their rep. She understood what I needed. I was told that the contractors would be in contact with me and SAP Services did within five minutes. It was very quick. The guy came, checked and adjusted it. He did a thorough job. He also told us to use it for a couple of days and let him know if we would still have the issue. We still did, so we called back. It's still having the temperature change but we're just adjusting as we're doing things. It needs to be repaired but we have sufficient hot water until it is repaired. We did have some questions that needed to be clarified but overall, it was good. Anytime we've had an issue, American Home Shield has been quick to respond and has taken care of everything that we've needed.

When I had a leak in the pipes that connected my water heater to the main water line, the contractor who came was very professional, friendly and seemed to know what he was doing. He just replaced the whole part there where it was leaking. He got right on it and did a good job. He worked fast and was out of here after not too long. AHS gets things taken care of quickly and it doesn’t cost me an arm and a leg. I've been with them for about 12 years and I've been happy with their service. And I’ve been trying to talk my son into it, but he’s been stubborn.

I was with American Home Shield years ago then I went with somebody else. I got back with them about three years ago. My brother had a good experience with his air conditioner, which I never seem to have the same kind of good experience. The only people I had a good experience with are my appliances. The guy that fixed the refrigerator, as well as the microwave, was really good, But outside of that, I seem to have really bad luck. I paid $300 out for the pool people and no matter what, they didn't fix the thing. They came out and cleaned the little filter thing, and it goes around for about 10 minutes, and then it stops again. I think it's the pump that's really old and they won't believe me. It might work for a little while while they're there, but then about half an hour later, it sounds like it's working, but it doesn't after that. Then they kept charging me so I'll probably gonna have to hire a pool company that I know is really good that sells my kind of pool.

I've had American Home Shield since 2011 and even though not every experience has been good, the last guy was good. He called before he showed up and he got the job done. There was no messing around. He was very courteous, professional, and on time too. It was great customer service.

I've been with American Home Shield for 15 years and when the microwave over the range used to go in and out on us, I called it in. I did the automated route over the phone and they said I would be called within 24 hours. The contractor came out and tried to fix the problem. They informed us that they weren't sure it was gonna hold, but they were gonna try to repair it because it was an older model. We went out of the area and we thought it was repaired, but when we came back, it still was not working. It won't stay on but we figured maybe it had to reset. A guy came back out and he said he would contact us back about it because the part that he put in was not enough and the unit won't come on at all. Still, American Home Shield is necessary for renters or for owners. I own other properties and it's convenient as a landlord.

I wanted to go with a company that I wouldn't have to fight with. Some of the companies say that if you don’t maintain your air conditioning then they can’t cover this or if you don’t replace your anode rod in your water heater, they may not cover it. So I went with what was easy. Looking at what American Home Shield covers, I decided it was not a bad idea. It was not that too expensive and the reviews I saw made American Home Shield look pretty good. My neighbor had it as well so I thought it might be a good idea.

The tech was very informative, helpful and efficient. The claim went fine. It was very helpful and it was wonderful. He had come out the time before when we had a dishwasher messing up and he remembered that, but we didn't. AHS was in place when we bought our home and we just continued it and we've been happy with the service we've gotten so far. But I wish it wasn't so expensive being that I'm at fixed income now.

I went online and filed a claim to American Home Shield and paid my deductible, and the very next day, they set me up with an appointment for Eklund. They took care of everything I needed. My experience was perfect.

RG Plumbing and Rooter did a fine job. The contractor came in and he automatically saw what was wrong. So, he went about doing his job and he did it fast. My commode was rocking on the floor and he corrected that. He went back and looked at the faucet that I thought was leaking, but he showed me that it was not leaking -- after you turn it off, there is still a little bit of water in the pipe, and it will drip for a minute or two and then it stops. He said it was normal in that type with a spigot that has a neck. He helped me a lot. My son has American Home Shield and he referred me to them. When I submitted my claims, I did them on the telephone, and the interactions I had with their reps are simple.

I've had Home Shield since December the 2nd. I read the reviews on them and I thought that was the best. My recent claim was a no fuss, no muss deal. I contacted Home Shield, they contacted the HVAC company. Within a day, I had somebody out here repairing the unit.

AHS took care of everything we needed for our heating claim. The tech was on time and very friendly. He was a very nice guy. We had some rust in the furnace's pan so he looked at it and said that it was fine. We've been with AHS for six years and whenever we've needed something, they've sent someone quickly.

American Home Shield has gotten bad. I’ve been with them for a long time in this house and then in my other house too. It used to really be a good service. It was really worth the money. However a lot of people they send out now out is what my mom used to call jackleg folks. They're not professional. They do a half job. They come and look at the job. I hate that American Home Shield doesn’t let them go buy the item and put it in. They come back, and it’s two weeks late.

I have two homes, so I have two contracts with American Home Shield. I’ve used them many times this year in the end of October to December and it’s just easy. I’ve had American Home Shield since I was a teenager, so I’m always boosting them to everybody. If you’ve got a rental or if you’ve got your own home, I’d advise it. It’s your medical insurance for your appliances and there’s just a copay. In my other house, I had redone a kitchen, and all the appliances went down at the same time. It was like, “Okay, it’s time to fix you all. It’s time for a medical visit.”

My GE refrigerator wasn't making any ice one time. I talked to AHS's online prompt and they gave me a callback with the contractor who was supposed to come to do the service. The tech who came was courteous and expedient. He knew what to repair and had the parts. Now everything is working well.

We had a toilet that made various noises and looked like it was leaking. I went online like the website says and put in a claim. HCD came out within 24 hours and fixed the toilet. They were very quick and responsive.

I’ve had some communication issues with American Home Shield. When my home heating system went and got very complicated, there was a language barrier with the person I was trying to relay the information to. We were trying really hard to understand each other. It’s nobody’s fault but it’s very discouraging and there's frustration on both ends when they can’t understand me when I’m trying to get a little technical and I’m not understanding them. The company tries, but they had to be more cognizant of at least putting people on the front lines that can understand a situation when it gets a little bit complicated.

Our heater wasn't working. For some reason, every once in a while, it would work, but not all the time. Freedom Heating & Cooling came out and found that the blower motor was overheating. So it would run for a little bit and then it would shut off and sometimes it wouldn't run at all, so they replaced the motor. The claim process with AHS went really well. I told them on previous calls that I prefer Freedom 'cause they just seem to really get the job done quickly and they're familiar. They were really good. They couldn't get a one-call resolution because they had to order the part and come back the next day, but it went really smoothly.

I have AHS for two years now. I submit my claims online with them and the process has been easy. Recently, I had a plumbing issue and that went smoothly. But there was a stove issue that didn't go as smoothly and they denied the claim. They said that the wires were chewed up instead of just broken and that they don’t cover that.

I've got five houses on AHS and their service is good. I called them about the heating system and they were willing to fix it and take on the charges. But I told them I was just gonna get a brand-new heating system instead of getting it fixed. I also called them twice about electrical. Our front porch light wasn't running on. I checked for the power and I was seeing there was no power. The tech told me it was the lamp itself. He said I should change the lamp and then the electricity was backward. According to him, it's on when it's off and it's off when it's on. So I changed the lamp and it still didn't work. Still, AHS does what they say they're gonna do and it's a good thing to have.

My washing machine was making a really loud noise. I filed the claim online. AHS said I would be contacted within a day or two. Then depending upon the contractor's schedule would be when they would actually come out. I was contacted the next day by the contractor and he came two days later. The contracting company was perfect and their communication was wonderful. I sell real estate and I tell to every client I have to get American Home Shield warranty.

I filed a claim online with AHS and it was super easy and intuitive. JL Maintenance scheduled me a couple of days out but then the tech called and said, "Hey, I'll drop by today," which was awesome because I would have preferred that to fix the problem. The technician was really friendly and awesome. He did a great job and everything went smoothly.

I have always been happy with Home Shield when I have talked to them. I filed my recent claim electronically. William’s Plumbing Heating & Air was prompt and reliable. The tech called me the same day I filed the claim, which was a Saturday. It took him an hour to resolve the issue and I was very happy with it. So far, his work seems good. I’d probably use them privately if I needed to. Home Shield works smoothly.

If you think American Home Shield will replace a major appliance for your trade service call fee, think again! If your replacement appliance requires water lines, gas lines or vents to be upgraded for code compliance or modified in any way, you will be paying out of pocket for that, in addition to the call fee. American Home Shield billed me the $100 call fee to have a plumber come out and tell me I needed a new water heater. I then had to pay $290 for code upgrades (which I expected) and $325 for modifications to install the new water heater. Obviously, modifications will always be necessary to install a new major appliance. Bottom line, American Home Shield purchased the new water heater and paid basic hourly labor for the install.

I was in contract with this company for 3 years. I only had two items that needed to be serviced. My first one went well despite the repair person's attitude. When it came to my second repair. I paid for someone to come and tell me what was wrong with my a/c unit. After receiving that information, AHS called me to tell me they will not repair this because my damper is not in my contract. The damper is a part of ductwork which is a part of my contract. They refused to repair it. They offered a second opinion option and I declined.

Remitted an emergency order prior to 8am. No hot water to the house, senior citizen who needs to bathe daily. Was immediately assigned to a contractor who does not answer, numerous attempts going straight to voice message. Called AHS for re-assignment, routed to a call center whose rep barely spoke English. Was left on hold for 23 minutes only to disconnect me. 3 attempts, one hour later and no results. Read between the lines. Beyond frustrated.

I try not to call American Home Shield too much when I can. If I can fix something myself and it's less expensive than $75, I fix it. I've had them for 13 years and I was really thinking about changing it because there are other providers out there that's less expensive, but they really fixed my dishwasher. I thought that maybe they upgraded. Since it's not up until May, I'm gonna give it a try and see what they're gonna do with my air conditioner without me having to put out money like I've been putting out every summer.

My recent claim with AHS went all right, but we still had leaking in the refrigerator. We couldn't figure out why it was leaking all the time. The contractor came twice because we didn't think it was fixed. And the second time, we thought it was fixed. The contractor tried. He thought it was something else and he brought a brand-new board out to put in and then he did something else, and it just seemed to solve the problem. But for some reason, this refrigerator leaks and I can’t figure it out. So, I just turned the water off today and cleaned off the back and see if that stops it.

The tech from A Water Solution who came out knew what he was doing and he fixed our plumbing issue right away. He showed me how I could take care of it in the future, too. His timeliness was good. We had the problem for a while, but he had to get the part in, and then he had to go and get another part to make that part work. So, it took a while, but it was not bad at all.

It's easy to reach American Home Shield and to get an appointment for the service. The contractors have been really good too. They give me a call beforehand, so I know when they're going to arrive.

The first customer service guy from American Home Shield was great. I couldn’t understand what he was saying at first, then the contractor that he assigned me to had bad reviews, so I requested another contractor. He was very good about doing that for me and everything went well. I looked at the reviews and from what I read, the contractor was very good. He was a little early when he came and he went up in the attic and checked the whole system. He explained to me that the last service people that came out put something on that was very cheap and that one didn’t last at all. He explained everything in detail, checked everything thoroughly and showed me the part that malfunctioned, the capacitor. I was very pleased with him.

There was a leak under the sink and when I submitted a claim with American Home Shield, they sent out Plumb Genius. They found out that there was a problem with the garbage disposal and they said they fixed it. But the next day, I noticed that it was still leaking. So, I called back American Home Shield and put in another order. Then, the contractor called and made an appointment to come out. It turned out that there was some gasket that wasn't fixed the first time. But the techs were nice and they fixed the issue. Now, it’s not leaking anymore. All in all, my experience with AHS has been fine and they give me help when I need it.

I would do my claim online because it's faster and easy. When I had a refrigerator issue, the technician from Nice Guy diagnosed it one day. He told us what we needed to do, we did our part, and then he came back the next day, and repaired it. It’s working perfectly since then. The same technician had come out to my home before. He is professional, helpful and kind. He takes care of the problem.

For the most part, I chose AHS for the name brand and also, a family friend recommended them. The online system is very efficient. When I put in an issue for any appliance or concerns, I get an immediate feedback text and the company that’s gonna be dispatched. Typically, the company calls very readily or I’d call them. They can also send a tracking and I can see where the drivers are. All that gives great reassurance.

AHS has gotten better. A year or two ago, they sucked because I had to wait on the phone forever. Now, they automated their systems. I can get a vendor assigned to me much quicker and the process to get a vendor and get somebody here is much quicker and faster. The last three or four times I used them over the past year, the response time is much better.

I have used American Home Shield's services once and it turned out to be good. It was easy to file the claim over the phone and I got what I needed taken care of. The person was here and took care of the situation very quickly. I was pleased with that. However, Home Shield needs to notify you when they’re gonna go up on your account because after that one time that I used them, my bill went up by $6 and I couldn’t understand that. I was wondering if it was because I used the service. That was very disappointing.

It was leaking right inside the showerhead area and it was getting the drywall all wet on the inside. Submitting the claim to Home Shield was really easy and On Time Plumbing & Heating came right out. Then, they told me that someone would be calling me and coming out to finish the drywall but they never did. I called them the week they came out and asked if they had gotten someone appointed to the drywall. They told me I needed to call American Home Shield which I did and American Home Shield told me I needed to call them. It still isn't fixed. It's very nice, very convenient, and affordable to have a home warranty but I'm still waiting for the repair to be finished.

We have been with AHS since November and we recently filed a claim for our ice maker. I called in and their customer service was pretty good. They helped me get a contractor. BA Distributing came and worked on the refrigerator so that the ice maker worked again.

We didn’t have hot water for a week and Lubbock Plumbing did good. The company would come around and they would fix it, and then at night, it would leak after we use the water. We wondered what was going on and I called them back out. They would then fix it and it would leak again at night. Every time we would use the water, it would back up on the back of our garage. We just moved in, so some of our stuff that was in the garage got wet, including my wife’s clothes. The water heater got all moldy underneath so we had to dry it out. They also had to replace a Sheetrock behind there and a Sheetrock behind the refrigerator.

I had a claim to service the washer. The automatic button there was not coming on and I went online to file the claim. The website was very good and I got a call pretty soon afterwards. I think it was on the following day and Astro Appliance has been excellent. They came on the scheduled time and tried to fix the issue but it has not been fixed yet because it requires a follow-up service because I’m having the same issue again.

American Home Shield should fire Coastal Appliance. They don't do a good job and they don't follow up. They ordered a part and and that wasn't even the problem at all. They came out twice, maybe even three times, and they never fixed the problem. It was with my refrigerator and it kept doing the same thing. The water dispenser was evidently clogged up at the back of the unit and they were never able to uncover that. The next guy Home Shield sent fixed it and he was excellent. I haven't had any more problems since. I'd want Atlas to come back out here if I had another problem. They fixed it right away and did a great job.

American Home Shield was highly recommended by our Realtor and we decided to go with them based on personal references from family members. Most recently, our water heater wasn't working and submitting the claim was very simple and very easy. I did it on my phone. Then, Doug's Plumbing said that they would contact me and they called me the very next day. They seem to be very professional and did a good job.

The tech from Express Appliance Service was pretty much all business. He came in, did his work, and left. It took less than an hour and the $75 service fee was fine. We had another issue with a microwave, which honestly, I would've just liked a new one. I don’t know if it was worth it for a microwave, but it was fine for the stove.

My dryer quit working and I submitted a claim for it over the phone. It was really easy and the customer service was great. Appliance Equation came out and fixed it. American Home Shield does what they say. Everything was fine.

The dryer in my house in Memphis wasn't getting hot and the washer wouldn't spin and dry. I called AHS to submit a claim and it was easy. My interaction with their rep was good and they sent out the tech from Greenway Home Services. So far, I have AHS for a year now and I haven't had a problem.

I had a home warranty company for three years and they slammed me every chance they got. It was a nightmare with Choice Warranty. They rejected every single claim that was submitted. My experience was very bad. But with American Home Shield, I had two claims with them and had no problems with either of them. It's very comforting because as a single woman, I don't have a huge income. The home warranty is like my backup and to have that to be reliable and dependable means that world to me.

I’ve been pretty happy with AHS. I never had an insurance and all this stuff before. I started reading about it and it makes a whole lot of sense. I don’t mind paying the premiums. The people on the phone are friendly and the people coming out have been friendly, so it’s been a good deal. Recently, I called them when the heating sensor went bad. The furnace wasn’t firing up and it wasn’t getting power to the thermostat. I was afraid it’d be really cold, and it’d be 4 o’clock in the morning, I’d have no heat in the house. So I had them look at it and they said they'd replace the heating sensor which it’s old. I also had a guy come out when my dishwasher wasn’t working and he fixed my dishwasher. So far having it has been great. I’m gonna recommend it to one of my neighbors.

I had a fine experience with AHS submitting our latest claim. The vendor that came out and did the work did a great job. So, it was all good.

I have been with AHS since we bought this house in 2013. Water heater failed 3.5 years ago and was replaced by AHS. The plumbers had to bring it up to code at that time and I paid a lot of money out of pocket to get this done. Last week the same water heater(still under warranty) started leaking from the tank. I scheduled replacement with AHS. Plumber was dispatched through AHS on Monday 3/9/2020, I paid the $75 service call fee. Plumbers looked at my water heater and what needed to be done, then confirmed with AHS. The plumbers wanted to charge me an additional $650.00 to bring this "up to code" I informed them I had already paid the previous plumber to do this through AHS.

When I bought this condo a couple years ago, I started out with American Home Shield. I was not familiar with what a home warranty service was all about when I first signed up, so the first time I had to use the service, I didn’t get a quick service at all. It was because that was the way the system is set up, but other than that initial first-time around, American Home Shield has been very well. When I made a claim for my heating, my service was excellent. The technician they used has been to my house before and he was the same one that came this time. He is very knowledgeable and he fixed the problem.

There was an issue with the refrigerator and the contractor figured out that we needed a new compressor. For our claim on the water filter, American Home Shield sent us to have a second opinion because the contractor was saying that the part was no longer available. The second contractor who came in searched and went through their whole database. They had a part sent to us and then, they had their person come in on Friday the 13th and install it. The water filter seems to be working fine. We had a positive experience with both contractors although the second contractor may have had a slightly greater knowledge or database available from them. We moved into our house in November 2007 and we have one year that the previous owners included in the contract. We’ve just kept it since then. So, we’ve had AHS since then and here we are in 2020. They haven't disappointed me yet.

When our garage door remote controls were not working, the tech put in a new receiver and gave us a new remote. And now it's all working. I like that by having AHS, the expenses are covered.

The service of AHS was good. I had some electrical issues with a ceiling fan and then I had another fan in a restroom. I called and the rep was nice. The technician was excellent. Everything’s working out fine. That electrical company was excellent.

Claim submission is easy. The washer quit working and Pro-Tech Appliance Services handled it finely. One time, I used it and it took over a month to get something, but it was okay and we still got it. The contractors they sent out were fine, except for one who was far away -- I wished I could have gotten somebody closer because there are several appliance places near me. I felt bad that he had to drive an hour and a half away. I suggest that American Home Shield get more contractors closer and with contract.

American Home Shield always does an amazing job. I've had them for 10 years now and I've never had a bad service with them. AHS switched to a different system and the contractor couldn't get through to them to get authorization numbers. I was upset because the contractor from All Clear Plumbing had other jobs and he waited for 45 minutes to be disconnected automatically and couldn't get through to AHS so that put him behind. We rescheduled for Tuesday and they came in and fixed everything.

Street Plumbing & Rooter came out for the stoppage of my downstairs bathroom as well as the kitchen. The guy was pretty good. He was looking around and he asked me about the problem. It was done within an hour.

I’ve been with American Home Shield for two years and everything went perfectly with my claim. That was the first time I used them. The contractor was very professional and they did a good job.

The contractor came twice for my icemaker, but I gotta call them again. Initially, the contractor tried to fix it, but it didn’t work. Then he came back and he said he had to replace it. He ordered a part and came on Wednesday to put it in. He then said to give it a couple of days and see if it’s making ice. However, it’s still not making ice. If he can’t fix this, then someone else needs to be sent out. AHS has been responsive even though it takes a little while to get through on the phone to them, but our issue has been going on for about a month now. Right now, I'm dissatisfied with them.

Having AMP Mechanical come out was a waste of my $75. They didn’t do anything. The technician came in, looked at it and when I asked what the problem was, he asked if the heat comes on. I told him it would every now and then. One night, we may have to run our electric heat or sleep out in the other part of my home where I have an open flame heater or it may kick in where it gets about 30 degrees in the house. Then he said he was not gonna be able to do anything. I asked what was going on and he said it was because I told him that the heater does work sometimes. Sometimes it does but it doesn’t kick on all the time plus it’s making a loud noise and it doesn’t produce any heat. But he said that American Home Shield said in our policy that we have to be without heat.

The girl from AHS that works at the desk has been awesome. We had some water damage inside of our current property and the girl got somebody out the same day. That was exceptional because in the times prior, things weren’t really looked at as that important. So, her, creating a sense of urgency made me feel even more secure and reassured the decision to have American Home Shield.

When we purchased our home, American Home Shield came with it, so we continued the service. They responded rapidly to our phone calls and scheduled the appointments out. I, however, did not like some of the companies that they used because they were not fixing the problem. So, we had to constantly call them back for the same problem this year with the electricity company that they have. When the company first came out, the issue was not fixed. So, the home warranty looked if there was another company, and there was not another company because a company that was 20 or 30 minutes away could not come to where we are at. AHS then said we had to use that company within the area. So, we had to pay again for that company to come out even after paying the first time. When they came out, we were there to make sure they fixed it correctly that time.

The claim recently, which was for the AC, went well. Something came disconnected or something on the compressor outdoors and the contractor had to make a quick repair. I submit my claims online and it's easy. But every once in a while, the timing, once I put a claim in to when the actual contractor can come out here, is a little tough. This recent one was really quick but the three or four before that were a week. Also, there were a few times I made a claim where it was too long so I just paid someone out of pocket because I couldn't wait.

I'm new with Home Shield. I had other warranty companies before them and so far, they’ve been excellent. Recently my refrigerator gave up and Jalabapa came out for it. They were very polite and took care of everything. They replaced my refrigerant and when I came in, everything was working.

We had a claim for a pressure regulator on our water and it was handled very well. I'm very happy. It went quickly and easily. Submitting the claim was actually very easy too, very surprisingly. I did it online but it was hard because it didn't say pressure regulators. It said plumbing and different things. The only thing I could find was leaks. So when the technician from AG Plumbing called, I just said it wasn't a leak and that it was a pressure regulator problem because we could hear pulsating pressures in the wall. Then he came out. I had it dug up and he replaced it then I buried it and he left. It was a good experience.

My claim to AHS regarding my microwave and my washer went okay, besides waiting for some parts. The contractors came on time and they called before they came. And while waiting for the parts, I had to call them and find out when is that going to be because we need our microwave. But they gave me a specific day that they'd be coming and that the parts were in. AHS also responds and they're reliable.

The contractors have been outstanding and the experience has been great. We chose Home Shield based on pricing and the coverage options they had. But maybe including the preventive maintenance for home systems, AC, and heater would be a huge deal.

I like the website a lot and when my hot water heater was pouring water out in my basement, I made a claim online. They sent K&S Plumbing and I dealt with them before, so I already knew what to expect with them. They’re always very helpful. A valve had gone bad and they had to replace it. Now, there's no water leaking and we're able to take showers and have hot water. So, that was perfect. I have a 20-month old in the house, so not being able to give him a bath and have hot water for him without having to boil it was almost impossible. Getting the issue fixed definitely got us back on track. American Home Shield was highly recommended to me by a co-worker and that was the best thing I could’ve done. They’re great.

GE Appliances came out and did my oven. Everything went great with the claim. The tech came out really quickly, figured out the problem, ordered the part, and came back. It was done in a week. That time frame was good. I was satisfied with that.

No help to resolve a broken water heater. My water heater broke on Thursday March 5th 2020 and I submitted a claim with American Home Shield at which time I also paid my deductible. In addition to the water heater leaking, the shut off valve that fills the tank also failed requiring me to shut off all the water in the house to stop the flood. I called the assigned technician who came out the following evening, Friday, March 6th. The technician told me he’d be submitting a report and that I should follow up with AHS on Monday as nothing could be done over the weekend.

Accord Appliance was very professional. The tech came out and checked everything. He knew what was wrong and fixed one part in the oven. Then he ordered a part, came back a week later and put it in.

My garbage disposal quit working. I called and AHS set up the appointment. The guy was out within a short matter of time. He showed me what was wrong with it, put a new one in, and he was on his way. I was happy with the whole thing.

When my heater wasn’t working, we made a claim online and then we called. Somebody was out within two hours and they repaired it the same day. He was good and professional.

I liked my experience with American Home Shield. I only had a couple of things that I needed. As far as trying to get scheduled to meet with people, I’m by the phone, or if I’m not by the phone, I can look at my email all day. The contractors chose just to call though. They weren’t trying to use any other way of communication and I have to work. My husband is at home and he also can be texted, or they can just text me and I’ll text him. I’m not picking up every phone call because I don’t know who’s calling. AHS tried to get ahold of the contractors. So, that was going above and beyond. They took care me. I know the people with Home Shield. The contractors is another thing and AHS can’t control that, but I try my best.

The coverage with AHS is better. The items in your house that they cover are better and the monthly fee is less, and they do a better job of selecting their contractors. I’ve been much happier with the contractors that we’ve had to come for claims. I filed claims with the. One was for a garbage disposal that wasn’t working. The techs came and they showed me how to get it fixed so that next time I don’t have to file a claim. It was a $100 information transfer but it went well.

When the garage door opener quit working, Cascade came out and quickly replaced it. It was all perfect. AHS and their contractors have also been fine at all other times, but not with Sears. After the assessment, the parts were ordered and it took a long time to get the parts in. After they came out to replace the parts and left, the machine still wasn’t working. I called Sears back and said that it was still not working. They said that they could come back out, but it’d be $99. I said that they guys didn't fix it right the first time and that I’m not paying $99. They said that I needed to start a new case with AHS. I said that it was not a new case.

I put a call in for an appliance issue on a weekend and Cooper Appliances called me back on Monday or Tuesday. They came out, found the problem, and fixed it. It took them about 15 minutes. That was pretty quick. Submitting claims with AHS is easy but one problem is I have four fridges and they only cover two of them. The other two are a wine fridge and a bar fridge and they said they don't cover those, which was one of the things that broke along with my regular fridge. But other than that, everything has been fine so far.

American Home Shield was recommended by a real estate Agent, and I figured they knew what they were talking about. Everyone that we’ve had has been superb. We just bought this house and it had been empty for a year. The house is wired for a phone and two of the phone lines did not work. So, Mates Electric came out and were able to rehook them up.

My refrigerator wasn't cooling one time and I submitted a claim to AHS. A tech from Sears was sent out and he went over everything. The problem ended up being some valve that was stuck. He didn't change it and suggested that I leave the doors of the refrigerator open for 24 hours. He explained that it probably got too cold in the refrigerator and things froze. He said that if the valve started working it would be great. If it didn't, then I should call him back and he would replace it. The refrigerator started doing what he said and everything has been working okay since. American Home Shield is awesome. I left them for a short period of time and went to American Residential Warranty for six weeks. They were a joke. I will never leave AHS again.

We had a bad water heater and it was fixed the same day by Air Squad Heating & Air Conditioning. We’re very satisfied. I like that in case something does go down, it’s nice to know that you got something there where you don’t have to run around and try to find all the different people to come in. AHS is one source to bring people to assist.

AHS's submission process was easy. When I had a stoppage on the bathtub, the contractor got to my home in about three days.

Cyrus Plumbing and Air Conditioning came out for our water heater and that was the first time I ever used American Home Shield. And I had higher expectations because I ended up paying out of pocket almost $1,300, plus $100 I gave AHS, so I didn't see any really big savings in doing it. So, I’m just staying there for now, but if anything comes up and I ended up paying the same thing, then there is no point in having it.

My coworker was renting out a house, and then he said he decided to buy homeowner’s insurance with American Home Shield and said everything was good for a while. So I decided to get it myself since I’m not a handyman. I submitted two claims with AHS at one time. The toilet was leaking on the side from what they said was an old rusty bolt. So they changed that. That was good, and then the heater wasn’t working. The contractor said it was because there was this thing that gets a signal, and it was not getting a clear signal, so sometimes the heater would turn on and sometimes it wouldn’t. He sandpapered something down to make it all clean, and he got the signal to respond, and then every time it tried to turn it on it's been turning on.

Advanced Home Services came out to service my plumbing issue and everything went fine. I've been with American Home Shield for a few months now.

My heater was having issues and it kept turning on. I submitted the claim for it on the phone and I spoke with somebody. I was told that I would be contacted by the contractor. The guy from A-US Air Conditioning of Texas was very respectful and I felt comfortable having him in my home. He was great. The unit has been working fine since the repair. Our contract with American Home Shield is up this month, and we are going to renew it. For my husband, having the warranty is the best way to go.

The guy showed up very quickly from when we made the claim. They fixed the problem and then they went through and checked the entire system in the rest of the house to make sure that all the plumbing was good to go before they left. So it was a stellar job. Everything went perfect. I’ve been a customer of AHS here for a long time and being able to generate something online instead of having to call and talk to somebody is nice and it goes very quick. The only suggestion I would have is to have a roster online of available companies in the area.

My recent claim with AHS regarding our plumbing issue went great. We had no concerns and worries. Everything went very nicely and smoothly. The contractor was on time, quick, efficient and got in and got out and cleaned up any mess there was. He was awesome. We never had a home warranty before and certainly glad we do. AHS is reasonably priced too.

This warranty is a good thing. I got it after a friend recommended it at work and now, I've been with American Home Shield for about two years and a half. They sent out National Platinum for my washing machine. It wasn’t wringing the water out of the clothes so I called American Home Shield on the phone. The rep took care of it and was nice. Then the contractor called me when they were on their way. It was 30 minutes before they came. They were friendly and they did a good job. The washing machine has been great since the repair. It kept me from going to the laundromat.

The water heater went out. it always goes out at the wrong time. But I was glad that it went out while we were here right before we left for Disneyland or it would have been a mess. I called Home Shield and they sent Advanced Home Services to look at it. The guy said that it should be replaced. I still had a month left on the warranty on the water heater but they put down a schedule as soon as they could and I got a guy named Bennie to come out the next day and install it. He did everything he needed to do. I had a great experience with Home Shield.

Called in for our heater not working on Feb 25th. Got a vendor assigned and was told after 4 days he could not get to it for at least 2 weeks. Went to pending assignment again and the next vendor I was told to call for an appointment only to find out they are not even set up with AHS yet. I called AHS service line and was given the runaround. I asked for a supervisor and after a lot of arguing was supposedly being connected to one but actually she hung up. Called back a second time, finally connected to a supervisor. Finally was told a vendor would be assigned in 4 hours and I would be contacted by the technician resolution dept.

So, home warranty companies are in the game to make a profit! They are there to take your money and return as little back as possible. My experience, I submitted a claim for a broken A/C. They promptly processed the claim but then their contractor sat on the claim for day after day, multiple calls to everyone possible! No relief, finally called a company on my own, problem fixed in less than 4 hours, cost? Less than 6 months of AHS subscription.

Home Shield has gotten a lot better than when I first had the service. Their contractors are middle-of-the-road, nothing extravagant or nothing bottom of the barrel. I had a plumbing claim and the contractor determined that I had a small leak. But because of everything that's going on, I've decided to hold off doing anything 'cause it's a small leak I could probably do myself.

I use American Home Shield for the pool equipment stuff so when something happens, the technicians come out and they fix the problem quickly. The pool went from broken to fixed. I also have Home Shield for some of the big systems. I bought a used home so, in the next few years, I might have some of those systems go out on me. I've only used AHS a few times throughout the three years that I've had them but the times that I have used them, they have been fairly quick services.

911 Locksmith was very efficient, professional and friendly. They moved quickly and finished in a very timely order. AHS did their job just fine and I was pleased.

We had a leaking pipe and United Air Temp came when they said they were gonna come. They also do plumbing. They were courteous and they did a good job. Everything went fine. I also had something electrical issue and I was worried because I didn't know if it carried any risk of fire hazard. When I spoke with a contractor, they told me that, according to American Home Shield, they didn't have to come on out for 24 hours. In other words, there’s no such thing as an emergency. Other than that, I have been very pleased with Home Shield and I’m glad that I have it.

We called Home Shield for the fan and the shower was making a lot of noise then it stopped working on and off. They had somebody come out who was very good. He also came when he said. He had to come back with the right equipment then he had to replace some electrical parts and in order to do that, he had to get a new fan. That was a very inexpensive fix and Home Shield worked like a charm. It was what we were expecting from them as opposed to another claim before this, which was a total nightmare. Our furnace went out, so we had no hot water and no heat. We had company coming and it was cold in the house. It was supposed to snow too. This was on a Monday morning and Home Shield found somebody who couldn’t come until Friday.

It seemed like everything tore up at one time and I spent about $1,400 out of pocket getting some stuff fixed. So, I said that it was time to invest in a home warranty to kinda help me shave off some of these costs. I know quite a few people who work for American Home Shield so they were always my first thought. I considered Sears too but American Home Shield just had more coverage of features. It has been over six months when I bought coverage through American Home Shield.

Home Shield warranty is beneficial to have. But with my latest experience with them, I wish there was a quicker turnaround on having supplies on hand. I had two of the same comebacks. I have a water heater that was leaking and we ended up with water damage. I wish that it was a quicker turnaround in getting the water heater replaced. I also had a garage door claim and everything was fine. The tech showed up in the timeframe that was given to me and he was very knowledgeable and professional.

It’s hard to communicate with AHS. Apparently, the contractors call the same number as the customers so sometimes. AHS is busy and would sometimes say that they'll call back. I think it would be easier to use phone communication. I've been with them for about 11 years and they have covered what they say they were going to, which was the most important thing. Moreover, they always find a contractor. Once in a while, it’s not as fast as I’d like but they do find a contractor and get them over.

There was a shower piece that had to be replaced and there had to be tile work done on a rental property. PROline Plumbing & Sewer came out. I have four other properties that Home Shield is covering for me and having them decreases my repair costs on my rentals. I've been happy with my service with them. They’ve done a great job for us.

AHS has done everything professionally and in a positive manner. They take care of the customer and they get the personnel who are gonna fix the unit out here quickly. They call you, set up an appointment, and that appointment is within a day or two. Their service is great and I’m so happy I have them. Recently, they sent out K&T Appliances and the tech was very professional. He was very knowledgeable and he taught me some things because I’m a little bit electrical myself. And he was clean and fixed the issue in no time. He knew right away what it was, showed me, then put it back.

I did a claim for the ice maker in our refrigerator. Rex Appliance had to come out a third time but it’s still not working great. We thought that the warranty does 90 days but it was only 60. So I had to pay another $100 and I’m not happy about that. I’ve been spending off a lot of money and not have it done right. I don’t blame Rex Appliance at all. They’re good people. But there’s something fundamentally wrong with this thing and it’s $300 so far but it’s still not right. It’ll make ice for a month or two and then it stops. The tech had to replace the whole thing one time. It took a long time for him to fix it this time.

I had an issue with the gas furnace. I submitted a claim which Home Shield which went much easier than I expected. Liberty Plumbing Heating & Air Conditioning came out and it went great. It was very quick and efficient.

AHS is a good company to be a part of. Whenever I have issues with appliances, they’re timely as far as making sure that it’s taken care of and that the person comes out to service the home. I had a company that came out to service my stove and my microwave and the customer service was very good. The tech told me what the problem was, came out a couple of days later and fixed the problem.

My friend referred Home Shield and they got a good experience, so I said I would give it a try. I submitted a claim and AT Appliances did a good job. The time frame that they gave me was pretty decent.

Home Shield is great. I put a claim in on their site and they send an email within a couple of hours that gives information on the contractor. Most recently, the hot water heater was running out of hot water before I get done taking a shower. The Lindi Corp came out and it was good with them.

A shower diverter was broken. I filed a claim with Home Shield through the website and it was straightforward. The contractor was good, communicated well, and was respectful of my property.

Our air conditioner had broken and it was not coming on. I called to file a claim and it took two to three days for World Class AC to come out. The contractor was very good and I liked him. The repair went fine. We’ve had American Home Shield for 10 years now and I feel comfortable having it in case we have major breakdowns. For the most part, the other claims before were also good.

My kitchen sink drain was clogged so I filed a claim for it with American Home Shield. I did that online and Alto Sewer Service came out the next day. I was impressed by how quick it was. Everything went. The contractor fixed the problem. Their guy was very polite and he did a good job. I was very happy with AHS and the service.

We had an issue with our heat pump. My girlfriend submitted the claim with American Home Shield and they just said that we would be receiving a call whenever somebody was ready to come out. And that took about 30 minutes or less. We had set up for C&R to come out and they had to redo some of the wirings. Some rats had somehow chewed through some of the wires and it was making the heat run wrong. Everything's working fine now and we haven’t had any more issues. American Home Shield was included when we bought our home about eight months ago and it worked out good.

They got a professional guy to come out for my refrigerator. Since he had the part on hand, he did all the work right in the house. He changed the part that was needed and the refrigerator worked like new. I wish AHS would have covered all the food that I lost. But besides that, I love them. When my appliance breaks down, I pay the $100 deductible and they fix or replace it.

We have had their warranty for a long time, we live in AZ. They are OK. The biggest challenges are that the contractors that take their work are not the best ones, the contractors sometimes don't schedule service for 10/15 days and you are forced to hire someone out of pocket because you can't wait that long, they are unavailable on weekends or holidays, if a contractor cannot repair something they will keep trying with a second or third contractor (and in the meantime your dishwasher is on the blink for a month) before considering replacement. Their rates seem to be going up every year too. If your appliances are new-ish, don't bother with buying this insurance.

The tech from Eli Electric came to fix some outlets that had some wires that were hanging that were alive. It could’ve been dangerous. It was basically trying to check and see if I had a couple of outlets that were working. The only thing they didn’t get to was the light switch that needed to be fixed. And I thought they were gonna come back and fix it. They said they were gonna contact the warranty company and the warranty company was gonna tell them something. Nobody has contacted me. But they were professional, came out on time, and did what they had to do quickly.

I had a claim for the heater and the tech came and checked everything out. He put in a new thermostat and it's been working fine. AHS did what they said they’d do and I'm happy. If I have to call them again, I'll call them again.

I like American Home Shield very well. After my husband passed away, my son was telling me about it, and they've been okay. My house was flooding from underneath the toilet and from out of the showers and sinks due to a septic tank issue. We had to have a plumber and a septic person all rolled into one to fix the issue. AHS told me I would have to wait four hours and then get someone approved if they couldn't find someone.

The issue was the plumbing line leading out of the house. The adhesive had worn out over time in one of the pipes so it was leaking a little bit. So, Marcel from Grade A came and cut out that spot and put a new piece. He had the parts with him on the initial visit so he was able to knock it out all in one trip. It took him an hour at the most. Everything was good. This is the second time Grade A has come out and Marcel was great. He’s really good. He did our hot water heater, too. However, the whole getting me on to the contract was kind of a pain in the butt because we had asked Home Shield three or four times to put me on and then come to find out they kept not putting me on. But we got through that and it has been okay since. That was the only thing that was tough in the beginning.

When I had a leaking bathroom sink, it was pretty easy to get online and get stuff sorted. In that sense, it was very convenient. The tech who came was awesome. He found the problem right away, tightened some stuff up, and had it working. He was in and out within half an hour.

We've been with American Home Shield for probably three to four years, maybe longer. They come and handle things pretty quickly. The only thing with AHS was last year or a year after, we had something with our air conditioning. They don’t cover Freon too much, and that costs a whole bunch. If they cover a little bit of the Freon, that would be awesome. But other than that, any time we've used them, they’ve been really good.

American Home Shield came when I bought the place, and so I've been with them for three years already. They are good. I submit my claims online and it is easy. I've told my friends they should get them too.

We were with Service America and then we stopped using them. They were good for many years that we had them because we were having all our appliances covered under one shield. But then, they went out of business so we spent a couple of years without a warranty. We bought all Samsung appliances and they seem to be giving us a lot of troubles so we thought that we needed a company that could give us service when we need it. So, we decided to try Home Shield. We heard commercials about them and people that we knew in real estate said that they're a fairly good company.

My recent claim with AHS was great. Metro Air Services did a great job, he took care of me really fast and understood what was going on. My heater would not light. So, the igniter was out on it. And then the heater was just constantly running but the house wasn’t getting hot. And so, he determined it was the heater igniter. He replaced the igniter and off he went. It was just great. I would use them again. So far, AHS is doing a good job. It’s worth having a reliable service.

When I have a claim, I submit it to AHS over the phone because it's easier for me. I also like that you pay them $75 and their contractors come out. If there's anything that needs to be replaced, they replace it. Or if anything needs to be fixed, they’ll go ahead and fix it. Recently, I had an issue where Myers Comfort came out and they did a great job. They looked at whatever problem I had and they went on and fixed it. Something had to be cleaned and they cleaned it up.

The payments increased a little bit. Also, the contractors just keep changing every year. But they fixed things. The last that returned was better than the last ones. The experience was great.

The tech from Washington Electrician Service came out originally and did some work. I was having some problems with some of the lights in the kitchen. And when he left, it seemed like he had corrected the problem. I found out later that it involved a triple switch of some sort. We have more than one switch controlling lights. It seemed to be working okay and then all of a sudden, it's not.

I've had Home Shield for a while and I've been really happy with them, up until my last experience. I have an oven that is not working and it went out Saturday. They sent somebody out Monday to look at it. The tech said they can't repair it and the only thing to be done was possibly rebuild the motherboard. Then they called Home Shield. AHS said they were going to send somebody else out but they couldn't come 'til Friday. If they can send it off to be rebuilt, it'll take several more weeks out.

When I called AHS to submit my claim, there was a bit of a language barrier. I’m old so sometimes the accents are a little hard for me to understand. She asked me if there were other things and I said that there were a few other things, but I couldn't afford all of them right then. She asked what were they and I listed them. She that it was a four-ticket item. I haven't read the whole contract and I was very shocked that I was able to get four things on one ticket. I didn’t know you could do that. I kept asking the same questions trying to make sure it was correct. The rep kept saying that I could get the four things. I said, “No, that can’t be right. Please don’t tell me that, then I get four bills separate.” I know she got frustrated with me, but I just couldn’t believe that that was true.

I have a hot water heat boiler and Robbins Heating had to work on a knuckle ‘cause I don't know what it's called, it's a little gray box. It's a kind of thermostat. They knew what they were supposed to do. They cleaned up after themselves and kept me informed. I would let that particular company into my home whether I was home or not. That’s how fair and honest I feel like they are. I don’t believe I'd ever got told anything that was the truth. Every bit of their performance was 5-star above because they do absolutely unbelievable work. I'm a Realtor and an appraiser in this town and I have Robbins do lots of work for me, and they never ever fail to come back if need be and come back is very seldom. I won't use anybody but Robbins.

I wish that AHS would not be as expensive as it is. I first started 20 years ago and the cost went from $25 or $35 a visit to 100 and the annual amount is expensive now too. Years ago, I could negotiate and take out certain things. Now, it’s a little more stringent. However, they send out competent repair people when they say they will and the issue is usually resolved. Also, it’s easier to describe the problem to someone when you call, especially if it’s a weird one.

I called AHS for our dishwasher and the guy came out and said that he couldn’t work on it because he thought the garbage disposal was blocked up, and the garbage disposal wasn’t part of the dishwasher. He couldn’t do anything until an order was placed for the garbage disposal. So, then I did an online order for the garbage disposal, and then when I got home later that day I had gotten a message from American Home Shield that they had gone and put in an order for the garbage disposal as well so that I wouldn’t have to pay another fee.

When I submitted my recent claim to AHS, it was extremely fast. I wasn't even off the phone with calling it in and the contractors were already calling me on the other line to come out to do the service. I was impressed. The contractor that came was awesome. He was excellent. He told me something needed to be cleaned that wasn't making the contact. He even called in and checked up twice to make sure everything was going well after he did it. Everything's been great since then. That was the time that it was really cold and I was able to use my heat. I've had AHS years back but the service back then was horrible. That's why I'm so impressed because it's been a big difference from when I tried it and got back with them. Now, there's availability when you call the customer service. Before, there was no way of getting anybody on the line. It's been like a circle.

I had American Home Shield when I first purchased the house. I had them for a year and then it was up but I thought I really needed to get it started again just in case and I started it back in November. They’re a great company with what they offer and it’s fair. Most recently, my furnace was leaking so I called them and they sent Clear Sky out. I asked Home Shield if they could send Clear Sky out before, because I had dealt with them in the past, and Home Shield was able to send them out again. Clear Sky did awesome work and got it all done in a day. It took a little bit because they had to wait for the furnace to get there. But as soon as they got it, they installed it. Also, they did a little bit of customization so it was awesome.

I've been with American Home Shield since 2008 and they're decent. Whenever I call, they always respond. Whatever issue I have, it's always taken care of in a timely manner. As soon as I call them they always have a contractor call me back. I never have to wait any period of time if I have something broken. G&L Appliance Service came out and they were ahead of time. The claim was nothing major but everything went fine. The oven wasn't lighting nor heating, and then something was burnt out. The tech just did a replacement and it didn't take no more than about 10 to 15 minutes. What I don't like about AHS though was once, my garbage disposal was broken and they wanted to give me a generic one, which I didn't think was fair. But I really am satisfied with them. I always get whatever issue I have resolved. I like American Home Shield.

I've has this service for 3 years and have been happy with them for the most part. As advertised. However, I've now had to have the same appliance repaired for a 4th time, paying every time. I could have replaced it on my own for what AHS is charging me. There is nowhere to leave a comment and no one to talk to regarding customer service. I just renewed my account with them a few weeks ago at a huge increase. This will be the last time I renew with them.

My AC went out and I live in South Florida, The customer service people were not very helpful and read from a script. The vendor assigned AAA ALL Brand Appliance still has not called me and it's been over 24 hours. When the vendor is call you get an answering machine, which does not give their name just leave a message, Still have not heard back. Very slow to react to a claim and seems like AHS want to draw out the service call. Not the first time this has happened when I have an issue. Would not recommend America Home Shield to anyone considering home warranty.

The dishwasher didn’t turn on and there was no power. I called American Home Shield for a service and they assigned it to one company. I put the claim in on Thursday and on Friday, I right away got the notification that someone was gonna call me. But I called them right away and they said they couldn't fit me in until Monday at best. But that wasn’t acceptable. So, I went back to American Home and they did the legwork for me. The called and got me somebody to come that Friday. So, I was extremely pleased with the response. I had to push them to get them to understand what I needed done, but they called then I spoke to the appliance company and the woman on the phone was fantastic.

I like the peace of mind of having things that can be taken care of if they break. I've been with American Home Shield for six years and most of the time, I do my claims on the phone. It was better when the service wasn't outsourced. I've noticed moving from the Panhandle down to the Tampa area. I felt like my service was better when I was up in the Panhandle, but that might just be the nature of the area and the contractors I work with here. But the contractors have been fine. We have a few little blips here and there, but if I have an issue with them, they're usually pretty quick to take care of it.

I was given a window as to when the contractors could be contacting me. It was like 24 to 48 hours. The contractors were awesome. They were really good. They adjusted the vents to make sure there was proper airflow to other rooms.

American Shield sent people by the timeframe they mentioned, which was 24 to 48 business hours. Cost Cutters Appliance Repair serviced our leaking faucet and they were wonderful.

The evaporator of the AC unit outside was not working and it was tripping the breaker. We submitted a claim with AHS, then a from Advantage Air came in. He checked everything from the AC in the attic as well as the outside unit, and he determined that the problem was because of the age of the outside unit. He said that this unit lasts 10 years and I’ve been at the house for almost 18 years. He said that it gave me the lifetime of it and at that point, it was burning out the coil and has a leak for the gas. It was R12, which is the old gas, and they couldn't refill it anymore. So, he reported to American Home Shield, explained to them that it needed a lot of repair with the leakage of the gas as well as the coil and the engine being not in well conditions. And even though he put a replacement on it, he still had to fix the coil and the leakage. So, he said it’d be much better to just change it and that was what they did.

My experience with American Home Shield in February was a good one. But the one in September went on for seven weeks and it drove me crazy. It was a nightmare. Every time someone had to come back out, the same guy wasn't sent out. It was like they started all over again. I was behind and it took two weeks to get somebody back. But for my claim in February, I told the appliance company to send me the same guy. He came out three times and we finally got the problem resolved.

The two men who came over from A1 Mitchell’s Heating & Cooling were first-class. They were wonderful. I could not say enough about them because they bent over backwards. They did not know if they can get the parts because the heater is an older one, and they said, “It might take a few weeks. I do not know if it can be found.” And within three days, they had expedited it overnight from Virginia. They were a warm, delightful, welcoming and caring people. Their service was great. I was thrilled and I was doing a happy dance.

We had a plumbing issue under the sink in the kitchen. The tech had to go up and under there. When I saw it I just was stunned. We have been living here for a couple of years and he found they have glued the pipe to the next pipe instead of putting a ring on it. He also looked at the bathroom and it had the same thing. We love whoever comes out and we've never had a problem with the contractors. They’ve been very nice and professional. With the things that they have done, everything’s functioning fine. The last thing that we had was the furnace downstairs and the tech fixed it with no issue. Even if you’ve already owned the house, get American Home Shield. They cost you a little bit but it pays for itself. We love it. I wouldn’t dare let it go. One of these days, you’ll have a big problem and then you have a help to pay for your problem.

I called AHS for our furnace and Reliable Mechanical Services came out the same day. We had to wait for the furnace to be ordered, and that took about 5 days. AHS was professional and have responded to our requests in a timely fashion.

The electric at the front of the house was not working. I went to AHS' website and filled out a form. It's a good website and it's very easy to maneuver through the different questions. It said in there that they would get back to us within a day and they did, right away. The company who came was great. It's the second time they've come out and I really like them.

When we just moved in, we had Dan’s Pro-Lock come out to change our locks and make new keys. The guy who came was very courteous and took about 45 minutes. With AHS, we like the security of knowing that any surprise that might come up, we’ve got someone to turn to. We also bought it for the buyers that bought our house.

For several years now, I've had American Home Shield. When I had two issues - one with the oven and one with the dishwasher - they sent out GE Appliances. The tech was very professional and he was on time. He fixed both issues the first time. Everything went excellently.

The customer service team can’t go beyond the policy and I find it odd that I can’t get a question answered when it’s about insurance. Because I would kinda like to know what happened, what went wrong, and how much it cost, and they don’t give me that information. They don’t go into detail about how much anything costs. I have to pay a deductible of $125 every time somebody goes out, so I wanna know how much of that is going towards the repairs.

The stove wasn't turning off completely. The heating element to the bottom of the oven had melted. The ice machine stopped working too. So I called that one time and got it all repaired. I told the agent what the problem was and she found me a repairman that could come to the house. Once she found a repairman, I paid my 100 bucks and that was that. It was an outstanding experience. The gentleman was very knowledgeable and professional. He was courteous and quick.

I wasn’t super in love with how the furnace claim went down but ACI acted extraordinary. We were without heat and the fellow told AHS I needed a new furnace, but they didn’t wanna do that, so several people worked for a day. So there was another day all four us freezing. After that, AHS decided they wanted a second opinion and then they said they didn't want a second opinion and that they would just have a different person from the same company come out. They also told AHS that I needed a new furnace. I was a little frustrated that they did all of that just trying to save dollars instead of taking good care of me. We’ll still need a new furnace, so it wasn’t a good financial decision or a customer care decision.