American Home Shield Reviews

I love Home Shield's claim process. It's really easy and they call me. I've been with them for a year and I usually make the first claim online. When we had a problem with our microwave door, we were assigned to Mid America Electronic. Their tech checked it out and ended up ordering a new microwave. We also had a problem with the fridge. Some things inside the fridge were broken so he ordered replacements as well. Home Shield is great and there is no headache so I would definitely recommend it to everybody, which I am.

2 Sons Plumbing came out for a leak in one of our bathroom taps. I put my submission via American Home Shield's website and then I got a call from this contractor. They had to wait about a week before they could come out, but it was not an important leak, so that was okay. When the young man came out, he replaced some cartridge and did a good job. He was very professional. Everything has been working like a charm since he had been out. Our one-year warranty with AHS was given to us by our realtor when we purchased the house.

We had a furnace that was installed last year and its vent pipe had broken emitting carbon monoxide into the attic. AHS sent a technician very quickly. We've had AHS for 2 years and so far it's been great. It’s easy to go on their website and file a claim and pay the fee. And then usually they’re very quick to get in touch with me. We’re happy with them.

I submitted a claim online to AHS because my disposal had broken, it was leaking. Submitting it was quick. And the contractors were out there the next day. They did a good job and replaced it. I also had another issue with the refrigerator earlier this year and it was handled well too.

Choice Electric Heating & Cooling came out for our heating claim. The first time, he wasn’t quite able to get it, but he put some new parts in it, and then it went again and then he came back out again and fixed it. He’s just a really nice guy and he really tried to do a good job, and that’s worked ever since. He was very professional and knew what he was doing. He was an electrical contractor and my father was, so we could talk a little bit and chat about things we knew. We’d call him in a heartbeat if we needed somebody like that. The coverage of our AHS warranty is great, as well.

Every time I’ve had a problem, they’ve come and fixed it. I feel safe in my house now. Before, I wasn’t sure who to call or what to do if something broke. But since I’ve had Home Shield, if something goes down, I don’t feel all by myself anymore. I called them for my most recent claim because I wasn’t sure if I needed a garage person or an electrician. The guy came out and he fixed the chandelier and a little light bulb that was in there. He took off the light bulb and he showed me that there was nothing wrong with the garage. Someone just pulled the thing down. So there was no electric problem in the garage. He was wonderful. This is my man. They should send him back again if I ever have a problem. I’ve had other people come out and they’ve been okay. But this man surely knew what he was doing.

The heater was emitting a very burnt smell. We made a call with Home Shield and they assigned a technician from SBS-NC. He was out there the next day. He was very helpful and knowledgeable. He checked both the units up and down and there was a piece of paper that was burnt within the unit upstairs. That was emitting the smell. He got rid of that and the problem took care of itself. He also did mention that if there was an issue in the next week or so, he could report it under the same work order and to not do another claim. The only issue I've had with AHS is that we keep getting a past due notice from even though we are not past due. I've called them three times and they said the IT Department is working on it. Other than that, everything has been going great.

My insurance is up for renewal next month and when I found out that my insurance didn’t cover everything, I upgraded it. But I could have been told sooner. I renewed twice and each time, I was never told about upgrading it for appliances. I didn’t have a total understanding of my contract and I didn’t do any kinda upgrades because I thought all those were in my contract. American Home Shield needs to give the whole spiel, tell people everything and what’s not covered so they would have a choice to have it covered or not, instead of leaving them in the blind and not knowing till after the fact.

AHS sent out At Bay Appliances and they were efficient and on time. On the day they said they were gonna be here, they gave me warning, and it was easy working with them. But they couldn’t get the model number of the refrigerator, so they couldn’t get the right parts. Instead of repairing it, they’re going to replace the refrigerator and I was happy with the resolution. I got a thing from them to find out what kinda refrigerator I had and I sent it into them. So now, they’re gonna see what they’re gonna do. I had At Bay Appliances do my microwave, too. I got the parts in a week and a half and it took almost three weeks for them to come the second time. But once they got here, they fixed it, told me what was wrong, and how it could have happened. All in all, AHS has been pretty efficient and I'm happy with them.

I called on a Friday and Third Generation came out to check my heating system on Monday or Tuesday. It wasn’t blowing out hot air when it was cold outside. John, the guy who came, was excellent. When I took American Home Shield, I thought that my appliances were covered. But I found out they weren’t. From what I’m learning, if I knew it was what it was, I wouldn’t have gone with them. I wanted my appliances, my air conditioning unit, and my heating unit to be protected. I paid 800 for the year, but if something blows, it’s not covered and it’s gonna come out of my pocket anyway. I’m really not too happy with AHS.

The washing machine had an issue and when I filed a claim with AHS, they sent out Accord Appliance. My experience with them was awesome and the tech fixed it right away. But the last time that I complained about that washing machine, it seemed like the tech that came out didn't do anything. I could see the vent lightening and he said maybe the problem was with my vent. But I cleaned up my vent and the issue was still there. Then I found out when the tech from Accord Appliance recently came here that underneath was already burned. So, I liked him because he opened the washing machine, saw everything, and cleaned it up. All in all, I've been with AHS since 2011 and I'm okay with the coverage. The $75 co-pay is okay, too. But if it's like that and it's gonna be expensive, then I'm gonna buy a new one.

We made a geographical move from Redmond, Oregon to Hermiston, Oregon. With the home we sold in Redmond, we bought a contract for the buyer as a selling factor. So, when we came over and bought this house, we went, “You know what, we’re just gonna go ahead and, at least for a year, do a home warranty here.” And I’m glad we did because the motor in my heat pump went out. It was really great. We’re real happy with it. The fellow that came out got right on it and I’m real pleased. He was very prompt, very punctual, pretty good. I had a businessman here in town who I was talking to and he has an HVAC business. He said, “My experience with these home warranties is that they never produce what they say they're gonna produce. They never do what they say they're gonna do.” But he was definitely wrong in this case.

It’s mostly been good with American Home Shield. I’ve been with them for not long, since maybe February. It might be smart to have a warranty, and it has been. I looked at other providers but it looks like American Home Shield was the biggest, and it seemed like they were pretty good about their service. I have friends that have them, too, and I turned into a follower.

I've been with AHS since July and I've submitted my claims online. It’s just easier to do it that way. I’ve never had a problem with the contractors too. They've been great. Sometimes I’ve had difficulty getting in touch with the contractors after I submit the request though. But overall, it’s been a great experience.

American Home Shield seems to be really good, especially in Dallas. I've had them for 20 years. The pool people here in Dallas are just wonderful. I had a pool problem that I caught with one of my cameras outside while I was in Florida. I went online and the company was out the next day. They sent me pictures and they had it fixed before I even got home. That’s how good they are. Also, our claim for an appliance issue went fine and the guy from Fleming was really good. He came when he said he would and did his job. He explained what he was doing and what he found out and it seemed to make sense.

My door wasn't opening. So, I called American Home Shield and spoke to a live person. They were friendly and they messaged me within an hour, letting me know when the appointment was. AC Garage Door was sent out and they fixed the broken part. It's still not working appropriately, but that's not their fault. Overall, the experience is fine.

I’ve been waiting for almost a month, which is a very long time, for Adam’s Appliance Repair to fix the dryer. They came one time and haven’t come back since then. They said they needed to wait for one order. They already have one order, but they waited for another one. And every time I call them to come and fix the dryer, they say they are still waiting for that piece and that they don’t have it. Then last night, they called me and wanted to know the serial number of the dryer. I said that I didn't know and have to go home to find out. When I got home, I called them, took a picture of the serial number, and sent it to them.

The drainage with my washing machine was blocked. I thought the washing machine had gone dead, but it wasn’t my washing machine. It was the plumbing. I did my claim and American Home Shield sent Price Right. They came the next day. I was very satisfied with them. The were very professional. There were two of them and they weren’t here long and got the job done. I'm washing my clothes since then.

My son always calls AHS when we submit a claim. But then I was wondering though why sometimes AHS will take the money out of our bank account even before the people get here. We don’t mind them taking it out but we wanna wait till somebody comes out. But other times, we have to call AHS back to make sure they take it out. So, it’s just that part I don’t like. Recently, NW Sundance Services came out for the garbage disposal which was leaking water and when the technician took it off, he could see it. So, he replaced it. The contractor that came out was really nice. We've had some contractors that were not and we tell AHS when we call back in for something who we want and who we don’t want. And they’ve been sweethearts with that. They are really good.

The garage door opener wasn’t working. It was kinda intermittent. It would come up partially and sometimes up, sometimes not. I filed a claim on American Home Shield's website. It’s nice and easy to maneuver. I was told to expect Smokey's between 8:00 and noon. The tech got here about 8:30. So, it was pretty quick. He was really informative and did good work. My experience was to perfection.

I’m a returning American Home Shield customer and I’m going to two years with them this last time. Our garage door kept going up on its own. We’d wake up in the morning and it’s up. It was easy submitting the claim online, and I’m no computer wiz. I was given a 10:00-12:00 time window and the tech from Arizona Native Garage Doors was right on time. I watched him replace the fuse box and I love the service. He was very professional and if I had any other issue, I hope they would send him back. Overall, I’d tell others to get American Home Shield. And I’m not easy to please.

This is my first year with American Home Shield and I made my first claim with them online. I did it on a Sunday and initially, they gave me a date of Wednesday for a provider to come out and work on my refrigerator. But on Monday, I got a call from the provider who said that Home Shield had overbooked them. They couldn’t come out Wednesday but would come out that Tuesday instead which was even better. The tech was great and very professional. He called to let me know when he was 30 minutes out and when he was very close to my property. He told us initially what the problem was but he didn’t have the part. He was gonna see if he could get it by the next day, which he did, and he came back right then and installed it.

The dishwasher pump wasn’t draining. My husband called it in to file a claim and All Brand Appliance Repair called the next day to schedule an appointment. The guy came out quickly on a Wednesday, ordered the part that day, and then he came back on Saturday and fixed it. That was our first claim with American Home Shield and it was good.

We had a big hole in our ducting under the house, and the guy from TNT Ventures came out in less than a week. He was very nice, replaced it, got the work done and cleaned up after himself. The house is now warmer. My husband calls American Home Shield to submit a claim, and they have been a blessing. We bought this house two years ago and they have fixed several things for us, so it has been good. I’m glad we have it, and they take care of so much that others don’t do.

Filing my claim with American Home Shield was pretty simple. The contractor who came was a good guy. There was a lot of noise coming from the disposal so I thought it was broken. He flushed a bunch of water through it and it worked fine. He wasn't there for five minutes.

My oven was turning itself off after a two-hour period. If you were cooking something that took longer than an hour or an hour and a half, it was turning itself off and you'd go back to the oven and it would not be cooked. It happened on Thanksgiving. Most things that I cook are 30 minutes or less, so I didn't pay attention to it. Then I would cook some lasagna and then that didn't work, and then I was cooking a couple of other things that took longer than an hour. I got aggravated and called it in to American Home Shield. They sent Air Cool. The techs were very nice. I'm in my eighth year of owning my home, and I've had AHS that long. I like that I don't have to worry about things. They came and fixed the hot water heater yesterday. I haven't used it that much in seven years. I'm probably way ahead of me paying what's paid out, but it is peace of mind. AHS is very good.

I had a different provider and they were terrible, and people recommended American Home Shield. I've had them going on for two years now and I'd definitely recommend them, too. When I call, the response is great. Recently, the refrigerator went out and the contractor called me immediately after I filed the claim. The contractor called me, too, before he came. He was on time and everything was fine.

American Home Shield is always responsive and they show up on time. We have been with them for many years. Generally, we submit claims over the phone. I like to speak to someone so I can know what’s covered and make sure we’re getting the right service. They’ve got good contractors. The latest contractor we had, Hotshot Appliance, was on time and they knew what they were doing. They fixed the problem in 15 minutes and left.

I submitted a claim to AHS over the phone for my oven and their rep was the best. They sent Gilmore's Home and Solutions. It took about a week for them to come just because the part was not available. But as soon as they got the part they came in and got it done. They did a very good job. I’ve AHS for a long time, and I’m very comfortable. I can recommend that to anybody looking for a home warranty.

American Home Shield sent JBC Plumbing, and the contractor was more thorough than the one who came before. He snaked the main tub drain, and he was really good about explaining what he was doing. He was a nice guy. Everything’s been resolved.

All American Plumbing fixed my garbage disposal. It wasn’t functioning correctly, but they did some magic to it. It started working. They were courteous and professional. I called the claim in to AHS, and the rep I spoke with was also courteous and really professional.

There was something wrong with the drain in the kitchen. I called it in and spoke to a live person. I thought he was courteous. He gave me the telephone number and told me that if the contractor won't contact with me within 24 hours, I could call the number. He gave me my confirmation code. The contractor that was sent out was good and the sink works now. I got the AHS plan 20 years ago and would tell anybody that it's a good warranty.

When there were pipes that were leaking, the contractor told me that if I needed somebody immediately, I should contact American Home Shield again since their earliest availability was two days from the day that I was speaking with them. It would’ve been nice to have somebody but since it was already booked, I didn’t feel the need to break it. Plus, they seemed alright on the phone. The leak part is fixed but now, there are holes in the wall caused by the repair. The drywall has to get dry though and then we need somebody to come out and actually touch the work so I haven’t called American Home Shield.

The first time, I was very happy with AHS when they had the guy come out and order a part for my refrigerator. He fixed it enough for me to keep using it until he got the new part because I am diabetic and I have insulin to keep it in there. Then he came and put the new part in. It’s been okay, it works fine. Then I've had two things redone because the people that came out to do them the first time either messed up or refused to fix it.

I put some peas in our microwave, turned it on and the whole thing turned off. We tried unplugging it and plugging it back to make sure it didn't blow a breaker but it was just completely dead. I submitted a claim online to AHS and in three days, somebody came out. The tech who came initially trie to replace something but that didn't work. So, he had to come back. We were without a microwave for 10 days. He replaced the transformer and a couple of other things when he returned. It seems to be working now.

I'm still waiting for Live Green to come back and do one other thing. I was leaving for work one morning and I discovered there was water coming out of my garage. It was raining outside. There was a leak in my water set-off room. That was the main thing that I wanted them to come out here for, which they fixed. When I submitted this particular claim, I called AHS and spoke to a person. I was shocked that the contractors came out here that quick. There have been times where it has taken a very long time like 30 plus days to get something fixed.

My wife calls American Home Shield to file claims, and our experience with their contractors has been very positive. They do a good job of vetting the local technicians. However, I've also experienced it once or twice where the hold time is long because they get a high number of call volume. We've been with them for five plus years since we have been in Las Vegas. We also had them in Texas for at least four years.

1/2/20 - washer not working. AHS sent Superior Appliance to repair. Determined control board - ordered. Returned and installed. Tech left. Washer still not working. Tech returned and determined unfixable and condemned. Three visits. 2/10/20 - AHS sent Sears to diagnose. Tech stated interface was replaced and control board was not replaced. Determined control board at fault but part no longer made by manufacturer. AHS requested tech to have control board re-built. Tech removed board.

We were assigned Astro Appliance for our Viking oven repair. Repairman came out, who was difficult to understand. He told us part would need to be ordered. Called this morning as the part was approved by American Home Shield. I called Astro Appliance and spoke to Crystal to inquire when part would be delivered. She told me she wasn’t sure, hopefully by weekend. I asked could she please check with the parts department. She placed me on hold 15 minutes. Didn't check back with me.

AHS did have a rep reach out, Stacy who did offer me an appropriate resolution. I appreciate the fact that AHS is listening to its consumers. Thanks.

I have had this service for quite a few years now and when I have to use their service it irks me very bad! They are fast to take my money but when you have to use their service it’s on their time! I recently had my dryer worked on and my washer went out just before that, they came out, made a repair and when we got the washer fixed my dryer was making a very loud disturbing noise, when I called them back for a recall it was just outside of the 30 days and it was for the same issue they just fixed and they made me pay another service charge which is BS if you ask me! I could understand if it was another issue but it wasn’t. I would not recommend this company to anyone let alone try and call these people if you have an issue, they keep you on hold and just hang up on you anyways! Be careful when choosing a warranty. I would definitely shop around before you choose this horrible company!!!

I had a stoppage in my sink and called AHS to fix it. They contracted a plumber to come out, but that plumber never showed. AHS set up a second contractor and they arrived for the appointment. The plumber didn't have the tools to do the job so they had to schedule another appointment. When they came back they were unable to clear the drain line so they said that the line must be broken. They gave AHS the options to fix it with the cheapest one being to jackhammer into the foundation and repair the "broken pipe" or "slab leak". I called customer service and disagreed that the pipe was broken. But customer service didn't have another option for me besides have the plumber try the repair for thousands of dollars. Decided I needed a second opinion and got a different plumber.

I am having really very bad experience with AHS for issue pertaining to My Refrigerator. My refrigerator has broken for more than 45 days now and still AHS is not able fix it or address it. Technicians from different contractors have made 6 visits until now and still the issue is not solved. Also there is no way to reach out to senior person or point of escalation within AHS to express the pain and grievance that could help escalate the issue and get early resolution. The customer support associates are also very rude at times and are not willing to help with reaching out to senior person or provide clarity on why the issue is not getting addressed even after 45 days.

We had a sink that was stopped up, which we had tried to open up ourselves according to AHS's little video, but it didn't work. Then we have a kitchen faucet that was completely loose. We tried to tighten it and we were not successful. The contractor came and he left, and it was still a little loose, but not as loose as it was before. When my credit card was compromised and I changed my mode of payment on the website, it accepted the change but after I did that, I found a message that I was delinquent. Otherwise, the website was fine.

Our inverter went out and we submitted the claim to American Home Shield on a Saturday morning. We have a specific AC unit and the first tech who came out the following Tuesday was not able to do anything. Then, AHS put in a different claim and we got the Subcool Air and Heat who came out the very next day. We put the AC all the way down to 69 and it came on. It felt like it was cooled down so, I believe it's working but due to the cool weather, we haven't had to utilize it yet. Everything worked out great with AHS and I was very happy with everything.

Submitting claims to AHS has been really easy over the years I've been with them. I just call, let them know what the problem is and AHS will send somebody out and take care of me. With my recent claim for my fan, their contractor, Myers Comfort Specialists of Montgomery, wasn't overbooked which was very good. Their tech Drew did a very good job. He assessed the problem, told me what was going on and fixed it. According to him, the fan had got damaged and it stopped. He found a snake that wrapped around the fan and that kinda stressed it out.

AHS's policy has been good value for money over the year I've been with them Submitting claims is very simple. I call AHS on the phone and they bill me $80 to make an appointment. I don't have to deal with the repairmen at all. They set the time, come in and take care of everything. It works out really well for me. Recently, I had Dale’s Appliance Repair out and the tech took care of the minor problem that I had. Since then though, my appliance has stopped working again. Still, he was very good.

I needed a rekeying, and I called American Home Shield and gave them my reference contract number. They sent out a tech and things went perfectly. He was professional and good. There were a total of eight keys and they had two different keys for each of those, so they were different keys. My expectation was that he would simply make a change to those. But what he did was to give me one copy that would operate all of the keys. That was the only thing that was different and I don't know if that’s good or bad. But I've been using it and there are no issues.

My recent claim with AHS was for our washer and dryer and refrigerator. The dryer wouldn't come on at all and the washer would stop before it finished the cycle. I went online and filed a claim. The website has improved since the last time I used it. Then, I received an email telling me that my claim had been received and another with who the contractor was and cell number. And they called me and scheduled the time to come out. The guy from Morgan Henry was very professional. He was timely, friendly, and thorough. The refrigerator has been doing good since and there's a claim to replace the washer and the dryer.

I thought the washing machine was off-balance. It would stop working and give an error code. I went online and did a claim. American Home Shield's website was user-friendly. Premier's work was good, and they were professional. They replaced some type of motherboard, and the washer works now.

The person we purchased our home from bought a warranty from American Home Shield and we've had it since August. When our water heater went out almost a couple of months after we bought the house, it took a couple of weeks which was longer than I would’ve liked to get it fixed. I wasn’t really happy about that but this last go-around was much smoother. They kind of expedited it because it was the second time I’ve had problems with the water heater. Someone from BB Lewis Plumbing came out, took a look at it and figured out the problem in five minutes. He then came back out and fixed the issue. There’s still one thing that he has to come back out for and fix. It's like a circulating pump and he’ll get to that probably this week or next week. But I have hot water in the interim so it's fine. He was good. He was both professional and efficient.

We had a plumbing issue and Faucet Brothers came in and they fixed the problem unlike the first company that American Home Shield sent out that did nothing. The toilet kept backing up seven times a week in the one main bathroom, and we thought maybe there was a blockage. Faucet Brothers snaked it. They tried putting a camera and all that stuff and they said, “It looks like your toilet is the original toilet from 20 years ago.” It’s the actual toilet that was causing the block up. So, they replaced the toilet and we haven’t had one block up since.

My plumbing claim went very well. The day that I called, AHS had the company call me and we set up the appointment. The contractor was on time and had to wait a few minutes for me. But he said that he knew people got off of work at 4 o’clock so he would have waited until I came, which I appreciated. He fixed the leak, tested it and it worked. Then he tagged the lines for me so that I would know which lever to use in the future. He was very knowledgeable and told me the problem with the waterline. He also made some suggestions so that I wouldn't have a problem with it in the future. Then, he also fixed a toilet. Someone from the same company came out to fix it before, but when you flushed it, it was delayed. But everything is working well now.

The guy from Precise Conditions was great. The outside fan motor of our heater went out. And then the second time, it was the defrost control board on it, stuck in defrost. So, instead of heating, when we came home from church, our house is like 60 degrees. It was calling for heat but it was cooling. They've done exceptionally well in repairing my heater. I'm in appliance service so compared to what we do and the way they did, they were excellent. He didn't have the part so instead of ordering it and coming back days later, he went, got it, and came back and repaired it, so I was just blown away with that. The first time the heater went out on Saturday then he came first thing Monday morning. And then this last time it went out on Sunday and he came first thing Monday morning so it couldn't get better than that.

Attwoods Appliances was sent by American Home Shield for a stove issue. It would not keep a temperature. It would go from 250 up to 400 when you had it set at 325. It was also so hot on the top that it melted a couple salt and pepper shakers on it. And then also the timer buzzer would not shut off, and none of those things worked up on the back. It kinda had a lot of issues. I called American Home Shield and talked to a very nice gentleman that I could absolutely understand, which was so lovely. He put a claim in for me and it was taken care of very easily.

AHS sent Sears to check the dishwasher and dryer. They cleaned out something in the dishwasher and put some parts on the dryer. They also checked the microwave and said it wasn’t repairable, so American Shield has gotten me another one. AHS could get somebody out here quick to install my microwave. They said the microwave was supposed to come in on the 17th, but the microwave came on the 13th. And I did call them, but it was such a wait that I hung up. They said that it could take, sometimes, 14 days after you get your appliance before somebody contacts you, so I figured I'll wait a couple more days, and if nobody contacts me, I’ll call them. Because when I did call the people that they gave me, they hadn't received the order yet and I’m not sure if that was because I got my microwave earlier than anticipated.

My daughter in Texas has had American Home Shield for a number of years and she likes them. I had Choice Home Warranty at first, and after talking with some other people that had American Home Shield, I went with them. I have no problems with how American Home Shield had it set up as far as contacting them and getting the request put in. It's easy. The representatives that handled my situation were very professional. Being an ex-military man, we tried to be as clear, concise and professional as possible. That is definitely appreciated on my part.

For my latest claim for a washing machine that I submitted to AHS, when the tech from Sears came out, he said that my machine couldn't be fixed. AHS gave me some models to pick from online. Based on the picture I saw, the one I picked out had a pedestal on it. However, when I got it, there was no pedestal. The washer and I dryer I had previously had a pedestal. Other than this issue, I've been happy with the results of my claim. We've been with AHS for three or four years now and they have done a great job for us. I'm happy that I have their warranty.

I submitted a claim to AHS because I didn't have hot water in my kitchen sink. The technician that came out was excellent. However, it wasn't something that he could deal with. I ended up having a water leak and then my hot water heater was failing. Maybe I need to call back and see if they’ll come out. We've been with AHS since the end of December and I like that I can just call them.

I did my claim over the phone and I had to go over every single thing that needed worked on, which was fine. When I was adding the oven, the rep asked me where it was located and I told her it was in the kitchen. I then added the dishwasher and she also asked where it was location and I told her it was in the kitchen too. Each thing took about three minutes for her to tell me that she would go over my plan and see if it was something that was covered. So I was literally on the phone for 45 minutes. It was a long process over the phone. Also, we were under the impression that we could have multiple things done and covered, but it wasn't. So the plumbing issue was a $75 visit and then my appliance stuff that wasn't working right was another 75. We ended up canceling all the appliance stuff because it was adding up to where it was expensive to come out.

I had two visits from CalTek Appliance. There was one on the refrigerator icemaker, and another one was on the garbage disposal. I was very pleased. They were very timely, very professional, very courteous, and I even recommended them to my neighbors. The claims process with American Home Shield was excellent. You go online, and the process is very user-friendly. It was very timely. The customer service was excellent, too. When I placed the order for service, someone within 24 hours responded. And within 24 hours, they set up an appointment to come out. So, it's very fast.

What I call the capacitor of my system was going out and it was causing the motor to heat up some. It overheated and started smoking. The contractor replaced that and everything was functioning fine. He explained what was going on with the heating, how it was functioning and what I needed to do. He also gave some recommendations and everything went very well. Everything was wonderful, very expedient and it was better than what I thought it was gonna be.

We bought a new house and we got a home warranty with American Home Shield. We kept it because we’ve had some issues and they fixed them. It was not always efficiently and productively, but they fixed them. We've been with them for two years and it's been an up and down experience. It took them nine months to fix my refrigerator. We had nine different service people out. I went without a fridge for three months in the nine-month period. I wasn’t very happy with them at that time.

Chesapeake came out and they did the refrigerator and the dryer. This is their second time coming out to our house. But the guy that always comes out is always in a hurry. He opens the refrigerator and looks, and we tell him what's happening and that it's not cooling. This is the second time that it wasn’t cooling. So, he said that he had to order a part. As far as when parts have to be ordered, I don't like that it’s as if we have to wait until it gets to American Home Shield, then American Home Shield has to contact the contractors. To be without a refrigerator for a good two weeks is a little crazy because you have to wait until the part is ordered, and then, they have to schedule to come back out.

The contractor came out when he needed to examine my appliance. Then he needed to order some parts and we had to wait for it. It came in on a Saturday and he came the next Tuesday. He worked around my schedule of when I could get off work and meet him at the house, which was convenient for me. He showed up, took the appliance apart, put it back together, and set it up. And now, it’s working just fine.

This is my second contract with American Home Shield. I prefer to call when filing claims ‘cause I'm trying to figure out how long it's gonna be. The first time, I had a claim with my refrigerator and it was a nightmare. The technicians that they hired lied. It was weird. It took forever and a day to fix it. But when I broke a spring door, the guy from Cactus Garage Doors came out and looked at it. He had a slight problem because of a shelf that was in the way of the spring so he just put the spring on the other side. He knew what he had to do to make things work. He fixed it and was gone in 20 minutes. It was amazing. This garage door thing is a good company. They seem like they know what they were doing.

Our furnace wouldn’t turn on and I was very satisfied with the action that AHS took when I called them. It was the first time I used them and it worked great. Hansen Mechanical came out promptly and the repair on the furnace was excellent. Home Shield fits my situation perfectly and I'm happy with it.

I had two claims but I'm in a remote area so it took a little while to get the contractors to come out. I kinda knew that would happen and I'm satisfied with the whole program of American Home Shield. A day was established that the contractors would come and then a four-hour window that they would appear. They both met that window so it went fine. Both contractors were efficient and did their job. They seemed to know my issue right away and were very professional. One of them has to come back only because they had to order parts for an oven. The oven is still not working until the new parts come in but the waste line is still running fine and there has been no recurrence.

AHS handled my claim really well. They got somebody out here really quickly and fixed the problem with my heat.

Accord Appliance fixed my dishwasher. The service guy was really nice and was on time. They changed the time for me. I couldn't get here until 4:00 when they did the final repair, and they accommodated me. So, they were awesome. I've had American Home Shield for four years and they've sent good people to fix my stuff.

My pool pump and my pool heater had broken down. So, I called American Home Shield and then Young's Outdoor Solutions came and they fixed it. The technicians were pretty knowledgeable and very friendly, and they could understand the problem and they could help me out. They were good and very professional. Even the booster pump was leaking and the tech said he’ll just come and help us out to fix it. That wasn’t in the claim, but he said he’ll come and fix it out someday if ever they get a chance. But other than that, everything is working fine. Some of my friends had used American Home Shield and they recommended it to be a good brand. So, I used it. This was the first time I used AHS and it was good.

We got our doors rekeyed and filing the claim for it on the website was easy. I gave my own window for the contractor to come out because I was only there for six months at the time. The person who came out was terrific.

I had American Home Shield for years in North Carolina and it worked out fine. When I came up here and got this place in 2015, I used the home warranty again. I really like the company although at first, I was not too sure about your company for things going on up here. They sent out Majestic Custom Heat & Air Conditioning for a heating claim I had and it went very well. I told the lady who answered my call that it was going way below zero here tonight and I really needed somebody as soon as possible. She said that she would get right on it and she called me back. She said that she wasn't able to get anyone that day because it was late by the time I called her. But she told me who was gonna come out the next day. She was very good and I appreciated her help.

ASH sent out Guinco Service for the microwave, the stove, and the dishwasher. They did nothing to the microwave. They repaired the dishwasher's door so it wouldn’t leak anymore. They repaired a knob and something inside the stove. But they had no regard for the plastic that was melted on top of the stove so it was just something we had to deal with. Having to fight AHS to prove how damaged something is if I need the whole item replaced is kind of a pain in the ass. But I like that they are fast and efficient

I submitted a claim to have someone work on our furnace and then Redeemed contacted me almost immediately by phone and made an arrangement for them to come out. They came out the very next day. We’ve had them before. They were very professional and very good. We’ve had pretty good success so far with Home Shield. We’ve had them for four years. The furnace and the AC unit we got in this house when we bought it were old, but they keep bringing them back to life. So it’s been good.

In the 15 years that I've been with AHS, sometimes the time to get things fixed is long. We had something go wrong with our furnace a while back and we had to stay in a hotel because the incident happened over a weekend. There's no real emergency service with AHS. More recently, I submitted a claim to AHS for a washing machine that was shimmying more than normal. Their contractor, Beyer Appliance Service, came to do service. The techs were excellent and they told me that the spider at the back of the machine was broken. They took the machine and returned it a week and a half later on a Monday. I was unhappy with being without a washing machine that long but what they did was fine.

I like having a peace of mind with Home Shield. When my dishwasher wasn't starting, I put in a claim and Able Appliance came. The tech was informative and he fixed the problem real fast. Everything has been working fine since.

I’ve had a really good experience with American Home Shield. They always come and fix the issue, and if they can’t fix it the first time, they come back. I like the fact that the problem is always covered. Plus they give you 90 days or something like that and if I have a related issue, they always fix it. My claim with Texas Pool Guy was wonderful. They were very professional and they fixed the problem. I was having an issue with the pump because it wasn’t circulating and I called in. Filing the claim was pretty easy. When I have claims, I like to call in and speak to an actual person. For that pool claim, I did the machine but I also called about the electrician that same day and that time, I got a person.

The technician that came out for our claim was very friendly. He told me one of the cables was burned and was touching with another one. He was a pretty good guy and now everything's working good. I like AHS. It's a good deal.

I've been with American Home Shield for about 10 years now. They're always prompt and they make sure the job’s done. I keep them so I don’t have to actually go through and look for a contractor to do the work. I know that they normally have dependable references to get the job done. The contractors have been wonderful and I haven't had any issues at all. A&S Plumbing came out recently and the guy was good in explaining what the issue was with my shower and was very fast in fixing it.

Our latest claim with AHS went really well. The contractors were really good. They came out right away and fixed the dryer. It was checking the vent system. They didn’t do anything with the dryer, but they did let me know what needed to be done. And then I hired somebody to do it privately and it’s fixed.

I've been with American Home Shield for five years and there are many reasons why I like them. I like the dependability and the ease in getting services from them. If there is a problem, I don’t have to jump through hoops to get it fixed. It’s a phone call – one and done. In fact, I have recommended American Home Shield and this is why.

AHS's website was very convenient and I really liked it. After I submitted my claim, I was told somebody would contact me and also gave me the name of the company if I wanted to contact them. It worked out perfectly for me. The next morning, I got a call from the contractor. He said that he could come over within 15 minutes. He was over at our house before 10 o'clock in the morning, which was very nice. He was pleasant, courteous and professional. He was a little quiet at first, but I’m a pretty talkative person and he warmed up to me. A control board went out and he replaced it. Now, everything’s working great. AHS is a great home warranty. It’s a little more expensive than the one I had before, but they do the job so I’m happy.

AHS's website was efficient. We had light sockets that were not functioning and we were told to expect the contractor in a week or two. All County was a very good company. That particular time, AHS was perfect. However, we haven't had responses to two issues that we've written about and asked them for a reply about.

I started with American Home Shield six months ago and this is my first claim that I sent to them. I’m very impressed. They did an awesome job and I’m very pleased. I called a month ago and the guy, Larry, was coming but I had to cancel because we had to go out of town. I said that I was gonna let him know when. I came back home and I called a couple of weeks ago, and the guy was right there. He sent me a text immediately and asked when I was gonna arrive. I told him the day and time. He took care of everything, fixed the issue and moved on. That was great. He was very professional and knowledgeable. So, I’m very happy and I’m gonna spread the voice to everybody.

Submitting claims online is more convenient and faster. Last year, there were some fits and starts, but once I finally got my bearings on how to utilize and navigate the whole system, things got better. And this year has been great My most recent experience with AHS has been outstanding. When I let the dogs in and I the door closed, it didn't latch. During the night, the wind held and blew my door open. When I came downstairs the next morning and I went to my thermostat in the hall, it was just blank. It was kind of a strange coincidence, but that had happened before. The problem was a fuse on the heat pump that runs downstairs. The contractor got here very quickly. He was very professional and nice. He went right to work and went under the house. He found that sure enough, it was a fuse and fixed it. And my heat came back on.

We started having AHS as our warranty again about four months ago. I had them before in the past and got back with them because they seem to take care of everything without having multiple problems. So far, we’re pretty good. We’re waiting to find out what they’re gonna do with the fridge in the garage. They said they’re not gonna fix it because it’s too old. I don’t know what they’re actually gonna do with that besides not fixing it. But other than that the reps of AHS have been nice and cordial. So far everything seems to be going great and they stand by what they say.

I’ve been with American Home Shield since I moved here in 2018. Their service is quick. If they promise, they promise. They come out. Recently, a portion of the lights in the main room was out, like in the bathroom and the vanity. One of the electrical outlets was out, too. An electrician from Cutting Edge Technologies came and he’s polite and very patient. Everything has been working since the repair.

The Green 2 Crystal Clear Pools tech recognized what was wrong right away. He put in a seal that had been leaking. He did what was necessary and fixed the problem. He was a very nice young gentleman. The only bad experience I ever had with American Home Shield is a plumber. He was a wreck. He didn't fix anything and he ruined a couple things on his way out. He lied too. He’d say, “I’d be there at such and such time,” and then he didn't show up and it was a mess.

When I purchased the home, the agent provided Home Shield as a warranty for one year. It was part of her services. And I liked them enough that I renewed it. It’s gonna be renewed this year too. I’ve had a couple of contractors come out. I had a tech come out for my stove repair. They reported it back to Home Shield that it was misused, but the stove was brand new and I just had a home inspection when I bought the house. Also, he didn't even take the stove apart and look at it. I called Home Shield back and I said I wanted another person to come out. They sent someone else out and the person was able to fix it right away and with no problem. A contractor also came out for the AC unit. I had to deal with weeks of not having the AC and I finally convinced Home Shield to have another contractor come out and everything was fixed. They're really quick in response.

American Home Shield is an excellent company and I’m very satisfied. They do what they say they're gonna do. A guy came in, repaired our dryer and put a new circuit board in. It has been running and we haven’t had any problems there. The issue I had was with the second call when the guy came out to do the sump pump. He wasn’t disrespectful, but I felt like he was not prepared. He said he had to do a modification for $80 since the pump he had wouldn't fit into the hole. I was at work and my son was there relaying the message. Now I understand that if the vendor had to do some modifications, I could be charged a fee. I didn’t know then, and shame on me I didn’t read all the way through.

I called in my claim and the contractor was out within a few days. They got my dryer to work but couldn't get the washer to work because they had to order parts. But within a week and a half, everything was fixed and up running, so it was great. The tech was really nice. He was a great guy.

American Home Shield was great, professional, and wonderful. I’ve had one experience with them and it was very good. One thing I like is when they said they were gonna have the contractor be there and follow up to see if they had shown up, they did everything they said so I was very impressed with that. It’s a nice and pleasant surprise to find out somebody has their crap together. I had a guy by the name of Ron from Douglas Mechanical. He came out to give me an estimate on one of my HVAC systems. He did a lot of stuff without any expectation in return about buying anything and whatnot. He was schooling me on the proper way to maintain my HVAC system and what to do with my vents. He did that for 45 of his own time and not expecting anything. I spent almost $10,000 with a new system through him and it worked.

There has been miscommunication last year with AHS when I had problems with my air conditioning and I ended up buying one out-of-pocket. I wasn’t told anything initially. Then when I called in the report that I bought a new one, I was told that somebody was gonna try and give me some money back because I wasn’t given any real direction. And then that never happened. And I have a couple of claims that was from the plumbing, which was resolved by Matthew from Home Choice Services. And then I currently have a claim out with my microwave stopped heating and I can’t see anything on the display. And so, that company came out. And first, they ordered the part, but they couldn’t even test it. They can’t even get the microwave out to replace the part. And the microwave actually needs to be replaced. We'll see what happens.

I like the protection that I have with AHS and I have them for a little over a year now. But I’m not happy with their premiums because they upped it on the renewal. Recently, I had filed a claim with them where a tech from Total Appliance came out and looked through the refrigerator. He gave me advice but the problem needed was not covered under the policy. I wasn't happy with that, but I understood. It was something that occurred as a result of the environment, not as a result of any problem in my refrigerator. Apparently, I need a garage-ready refrigerator and I will probably end up getting one. Other than that, the tech was very efficient, knowledgeable and cooperative. He gave me good information and I was pleased. But it's been a week and a half now since he came out and I haven't heard from anybody.

We've had AHS for about 10 and a half years and their response time is quick. Usually, I have a service person calling me to set up an appointment within a day or so. I've had no problems with the service people. I've been doing my claims online lately since it's easier than calling in. When we first started, I had a wonderful experience with the customer service team. But the wait time, the personalities and the responses from people changed. The follow-through has gone down when I've had to talk to people. But it's been quite a bit since I've talked to somebody because everything is automated and you don't talk to a human anymore. So it's easier to just go online. Having the warranty definitely worth the money.

The tech came the very next day, which was pretty fast. He replaced a socket in my power box and now it’s working. He also replaced some of my fire alarms and now, it is no longer driving me crazy. He was very friendly and we discovered that he was a veteran so we have lots in common. When we bought the house in 2017, we took over from the old policyholder. At first, I was kinda disappointed because it takes forever, but every time I go online and request for repair, it was faster than calling in. So I don’t call in anymore. Also, I always check at the schedule of renewal, which is this week or next week, and I’m renewing it already.

It did take a little bit longer than I would've hoped to get the contractor scheduled, to get the parts, and to get him to come back and fix them. But I trust the guy and he's really knowledgeable and honest. It was worth the wait. I was patient for it because I wanted him and he's really pretty busy. So overall, my experience with that contractor is good.

Mr. Appliance was great to work with. I had quite a few appliance problems that they had to resolve, but they did extensive troubleshooting to identify the issues and were able to resolve all of them. Although that particular claim was successful, it’s not always that simple. To begin with, Mr. Appliance came out as a result of another appliance company that AHS had sent out. That other company did not seem interested in resolving all of the issues. I had to put in a call to AHS and the time that I had to spend on the phone resolving that was quite extensive. It had to be elevated up to a manager. And finally, I was able to get Mr. Appliance. Also, one other contractor AHS sent out was supposed to resolve an issue, but they never called us back. So I called AHS and said to remove that contractor from any lists of anybody that would ever come out to my home again. And they did.

I had a stoppage so the toilets would sometimes get clogged and then, it would slowly go down. We called American Home Shield and they sent somebody out. There was no urgency from AHS so I had to go to my clubhouse to use the bathrooms. It gets done when it gets done. When the plumbing company came out, the guy did an unclogging or a snake method. Everything went down so we thought it was fine. But then, the problem came back a couple of weeks later so we had to call them back and it took another week to get back here. They did the same thing and they didn’t do much more. Then, it happened again. So they came a third time and they did the same thing. I said that there’s gotta be something else going on here. So, they said that they were gonna have to come back and have an actual camera that could go down there and see what’s going on. So, I said okay. That made sense.

All American Plumbing had come to repair and replace the hot water heater. They came the next day after I filed a claim to American Home Shield. They came quickly. On some cases, AHS could do a better job of listening to the technicians about what needs to be done with the problem.

I like old, tried and true companies. American Home Shield was the first home warranty to come out for appliances and I like them. They are prompt. You call them about the problem and you get somebody out to correct it in no time. Recently, I made a heating claim and the man couldn’t get to me for a day. It was cold, so I had to leave home. When he finally got out here, it didn’t take him but a few minutes to assess the problem and correct it.

Appliance Tech came out recently and they were good and professional. However, after they left, the ice maker quit working again. I'm dissatisfied. They should come back out.

Our heat went out when it was 32 degrees outside. We called AHS on a Friday and Cool Factory contacted us immediately and came to our house the next day - on Saturday!! The problem was diagnosed and a new furnace was ordered and replaced in a matter of days. I would recommend Cool Factory in a heartbeat!!! Excellent service from both AHS and Cool Factory!

The first tech who came was absolutely useless. The flushing mechanism went out on both Johns in my apartment. He took a couple of pictures and left. When the second guy came out, he did the job in 20 minutes and was gone. It was terrific. After AHS got rid of the first contractor, everything was perfect and I was very pleased. I used to use a different company, but they went out of business. I picked up AHS to handle situations exactly like this.

My claims experience with American Home Shield was good overall. The plumber that came out was very nice. He knew what he was talking about, which is great. He was in and out of here in probably an hour.

My son-in-law told me that he used AHS and I decided to use them as well. So far, I've had some furnace problems and a hot water tank problem, which in the wintertime is pretty bad. When I called them, they've done well. Then they got somebody and got them right out here. My wife and I are both senior citizens and we can't go without heat too long. I was pleased with them. But when I had something wrong with my furnace, I thought the repair should've been covered but they said because it was an exhaust fan, it wasn't covered. It cost me $900 which was so unexpected, right at Christmas time.

We had a malfunctioning smoke detector and the local fire department told us to first have the wiring checked before we replaced the smoke detector. So we called American Home Shield and they sent a tech out to check it. We were told that someone would call us that day to set up a time to come out. The contractors were awesome. We had already bought two smoke detectors because we figured they were gonna have to be replaced anyway. The technician checked the wiring, both upstairs and downstairs, and then he installed both the smoke detectors and made sure that they were communicating with each other and that they were working. Since then, it has not been going off at 3 o'clock in the morning, so it's been working well. We were very satisfied.

The guy from AT Appliances has been here before. He worked on my dishwasher and put a lot of effort into it. He exactly rebuilt the whole dishwasher from scratch. This time, my claim on the dryer turned out well. It works now and I hope it lasts. He was gonna investigate the push-button to see if he could fix it but he never got back to me with that. I also asked American Home Shield to do my lights, but they don’t replace bulbs. I was charged $100 for that and I was hoping that money would be returned. But overall, my experience with American Home Shield was excellent. They are a little bit expensive but I appreciate it. It covers a lot of things. It's nice to be able to have insurance for my appliances and the things around my house.

I have three properties that they are covering. I spoke with them once when somebody slipped up to get a repair and I later found out that that was not how it works, and that I have to call them and they use their people instead of me using my people and being reimbursed for it. But I kind of understand them wanting to use contractors that they have screened and have agreements with.

I'm very pleased with American Home Shield. When I made a claim, they sent an excellent contractor who replaced the water heater and the sump pump the very next day.

Somebody told me years ago that AHS is the best insurance provider for day-to-day stuff. I've been with AHS for 5 years and have several accounts with them. They sent a tech from All Desert Appliance for a recent claim and he did a great job and was a nice guy.

On the home inspection that we had, they said that our unit wasn’t cooling. I did a claim to AHS via cellphone. They sent Crispy out and our face-to-face interaction was good.

I submitted a claim to AHS because the fan in the freezer was hitting the side of the little enclosure. It was going click, click, click. Submitting the claim was easy. They said that a person would come and he fixed it. He left. It was all good. And it’s not going click, click, click anymore.

I was having a garage sale and it was dark in my garage. Also, the door was making so much noise and it was waking up my neighbors. I needed that door fixed. American Home Shield got on it right away. The guy from JKH Door Service came out sooner than I thought and he was very efficient. He fixed two things that I had wrong with my garage door and helped me to determine what kind of lights I needed for my garage. Those were all very quickly done and he was very personable. Everything has been wonderful. I wouldn’t be without American Home Shield for anything.

I had Choice Warranty and Stanley and they’re a bunch of baloney. I also had American Home Shield a while back and I went back to them. I didn’t have any problems. I filed a claim for my washing machine over the phone and they sent out Applifix Heating and Appliance. I’ll use that gentleman anytime and I’ll recommend him. He’s the best. He knew exactly what was going on, he checked the whole thing before he left, and he said he wasn't gonna leave until I was happy. If I ever have any appliance service, something wrong with my other appliances, I want him back because that gentleman knows his stuff.

My son-in-law and daughter had been using American Home Shield and they've been happy with them so I got it since October. The claims have been so-so. They have been very good about getting somebody out but they just weren't able to fix the problem. Every other time, the guy ordered the part immediately and I got an email immediately that the part was ordered. I never have gotten a text or email that this part has even been ordered. So, right off the bat, I'm kinda thinking this isn't going the way it usually does.

We used Reliable Plumbing about a week and a half ago in reference to a leak, and they came out two days later after we made the request to American Home Shield. It wasn’t an emergency. I had called up in the evening and I made the request, but the following morning, I made a call to Reliable to make sure that they got the email from Home Shield. They said they did and I explained to them what the problem was. The service was very good. The lead plumber was very professional. He did have some problems trying to stop the leak after he had repaired it in reference to the soldering. For some reason, he couldn’t get it to stop, but he was able to do it.

I submitted a claim online to AHS and the website was good. They did a good job with that. The claim was for the condenser outside on the heat pump which was not running. The window was from 4:00 to 6:00, and the contractor showed up around 6:00 and gave me a little bit of warning when they were on their way. Brent came from Sherwood and he looked around at a couple of things and researched the light that was flashing on the motherboard, and he told me to go inside and cycle the circuit breakers for the system outside, which I did. And then, the motherboard showed that it was working properly, and the fan came on.

I've been with American Home Shield for about four years, and I like being able to request the services online because it's much faster than going through the phone where you have to wait. When I file a claim, I get a phone call within the next 24 hours, and it's usually 48 hours that they get somebody out here. We have no issues with the contractors that showed up. They're great. The guy from United Appliance who came was definitely thorough. He came in, explained everything he was doing, and kinda showed me a few things about the washer I didn't know. He was definitely one of the best contractors that I've had come out. AHS does a pretty good job. That's the reason why we go with them. They're kind of the more well-known company, and we really haven't had any issues with them. Their price point is pretty good and overall, we're happy with them.

We wanted a home warranty and AHS was the one with the best reviews. It’s been less than a year that we've been with them. My spouse called in a claim to them when there was a weird noise coming from our refrigerator. AHS sent out MMAB Appliance and they were fine. Our refrigerator has been good since and there have been no problems.

I had a claim with American Home Shield for my garbage disposal. It wasn't turning on. Mr. Rooter Plumbing came out and did a good job. I've had a lot of bad calls though with AHS. I have two houses and my house down in Kingsville, the air conditioner is still not fixed and I've been waiting for my tenants to have air conditioning down there. It's been about three weeks now. I got a bunch of out of pocket expenses, so I'm talking to the technician and trying to get them paid so they could do it but it just doesn't seem like I'm getting a schedule this week. Also, my gas line was a big problem last year and I was out of pocket over a lot of money. But as a homeowner with a couple houses, you think that you buy warranties for worry-free but it seems like they're big out of pocket expenses either way so I'm really at the point of probably buying new appliances for how much I'm spending on these repairs.

Everything went well with my recent claim to AHS regarding our heating. The contractors were available to me within a business day and they came out and they serviced the furnace. They let me know what were the issues and they fixed them. And then when I had a problem after the initial visit from them, they came back out and they fixed that problem, which was really some cardboard being stuck in between the floor. It was shaking. So, they came out and took care of the issue after the fact when I called back. I’ve also been treated well by American Home Shield and they get to the bottom of the issues that I have and take care of them. There’s no reason to go somewhere else.

With AHS, I don’t have to worry about something breaking. When the water heater was leaking, RDN Plumbing replaced it. But after they left, it was still leaking so they had to replace the thing that looked like a little propane tank. And now, it’s not leaking anymore. Moreover, the technicians were very nice. We moved here a year ago in February. The people I bought the house from paid for the first year and I renewed it on my own and increased the coverage. Then I got rid of another policy that I had bought.

I spoke with someone from AHS on the phone to have the furnace fixed and their rep was very good. Air Squad was here and then the furnace wasn’t fixed, so they came back. I was in Florida for the second time they came and my granddaughter dealt with them. She said that the technician was very polite and very professional. It's all good now since the repair. I’ve been totally satisfied with American Home Shield.

The gentleman that showed up for my microwave came on time. He was very professional and he kept us well-informed. He seemed very knowledgeable. It went well. I submitted the claim online and the process was pretty efficient. AHS seems like a great company but I hope they cover more appliance.

B & K Plumbing did a great job. My hot water heater wasn’t heating the same way. We were having problems with the water. B & K came out to take a look and see what was going on. They just turned up the temperature. The tech totally inspected it to make sure everything was working like it was supposed to be. And I suspect that what happened was our dial might have gotten bumped a little bit through some storage moving stuff around. The tech was great, very helpful, and kinda showed me how it all worked. AHS is reliable and the contractors have all been really professional. I had American Home Shield in South Florida and it was not a good experience. Here in Illinois, AHS and the folks that they have sent out have been really good.

Something broke into pieces inside the garbage disposal. I filed a claim with AHS and they sent out somebody from Home Choice Services. They were there two days after I called and the tech fixed it in less than an hour.

The toilet was working but it was leaking from the base. I called and went through the automated system to order the service from American Home Shield. It always takes a little bit of time because you have to wait for the prompt but it works because I'm usually driving and I have the Bluetooth on when I do it. The contractors solved the issue and I was pleased.

The contractors that AHS sent did an excellent job. They came out for the compressor of the refrigerator which was making too much noise. And then after that, they said they had to order a part or I could get another choice, to cash out. But somehow, they ordered the part, brought the compressor and fixed everything and it looks good now. There's no more problem. Everything's working okay now. It was also a great service from the American Home Shield.

AHS has been quick, prompt and transparent. With them, there are no gatches and no “Oh, that’s not in the contract.” Things are pretty black and white, and simple. When I have a claim, I submit it online and I’ve not had an issue so far. It’s been easy setting appointments and everything is done via text message and emails. Aside from that, all the contractors that have come out have been phenomenal. There had been issues on that side, but every contractor has fulfilled what they came out to do. I've had some people work on my fridge, on my dryer, and on my plumbing several times. And if the problem was not fixed the first time or if it was not fixed fully the first time, then it was a quick call back or a quick resubmission through American Home Shield. Then they came out and addressed what we didn’t see the first time. All the companies I’ve used have been very easy to communicate with, too

We're very happy with Home Shield. They seem to have a better plan and more to offer compared to other companies. Also, they have what we were looking for. Any time we've used them, they just took care of everything. It was a no-brainer for us. Then the contractors who have been coming out are very quick to respond. We had a tech come out for our icemaker and he was so nice and very professional. He checked it out, went and got the part, came right back and fixed it. It was same day service and it was very good.

American Home Shield's contractors for plumbing and air conditioners are horrible for my area so I call them and tell them which companies I don't want. I've tried to find another warranty because everything is being denied and you gotta fight with them on everything. But recently they sent Texas Plumbing Pros and they replaced my water heater. They understood what I needed and didn't start trying to upcharge everything like all the other plumbers do in the area.

I got a good recommendation from somebody to use American Home Shield. When the door handle came off of our refrigerator, I didn’t know how to put it back on. So, I went online and put in the claim. They assigned me a provider and they called, and then they came out the next day. The guy knew exactly what to do and he fixed the problem right away. Everything’s fine now.

One issue was the cartridge valves on the handles for the shower. The other one was the sump pump. It was not functioning at all. Central Ohio Home Maintenance came in, fixed the issues in 30 minutes, and left. They were friendly, professional, and point on.

I had a power outage very recently. The breaker wouldn't stay on and it turned off because of overload but I couldn't get it to go back on again. I emailed AHS and they charged $75. H&C Electric came out to fix it and the tech had to take the breaker box and do something with it. They were incredible. The tech was professional and very courteous. He knew his job and he got it done in record time. It was a very good service and everything has been good since they came out. I would have him again.

I’ve been protected with American Home Shield for a number of years since I bought my home. My experience has been great. They sent Budget for the furnace that wasn’t staying lit. It wasn’t continuing to blow the hot air. I went through the AHS site to file the claim and it did everything I needed. They assigned the contractor and the contractor contacted me. They were amazing because they did same-day service. They rerouted somebody the same day that I filed the claim. The tech simply cleaned the sensor. There's a sensor on the back of it, that if it’s dirty, it's saying that there's a problem. Everything has been operating brilliantly, unfortunately, AHS paid the $100 service call and all he did was come out and scratch the sensor clean.

I had American Home Shield a couple of years ago. Something happened, I quit, but I had them again since August this time. All Hours Emergency Plumbers came for the garbage disposal. It wasn’t humming and just stopped working. It wasn’t doing anything. I didn’t have a problem submitting the claim online. The contractors came out two days later. They called the next day, scheduled an appointment, and came right out. All Hours Emergency Plumbers were professional, and the garbage disposal has been good since they came.

I submitted a request on a property that I own where I met the electrician from On Call Electric and the tenant of the property. There were three things that I reported. One, the utility light in the basement did not work. Second, there was sparking in the outlets inside the upstairs bathroom and in the hallway. Third, there was an outlet that was not functioning in the master bedroom.

I had a leaky faucet handle, I had a trap under a sink that was leaking, and I had cracks in the toilet. I filed a claim and American Home Shield gave me a time as to when to expect the contractors. Adam's was good. He pretty much put in new things. He put in a new sink trap and they replaced the toilet. My claim was all handled wonderfully.

Our heat pump died and the outside fan wasn't turning at all whenever our system would come on, whether it be for cold or hot air. I went online and submitted a claim to American Home Shield and found their site easy to use. We were given a window between 11:00 and 2:00 to expect Myers Comfort Specialist of Montgomery to come out and service the claim. Their tech was early and he was efficient. My system started working right away. Now it's functioning like it's supposed to. I've been with AHS for four years now and keep them has been a good idea because of the weather at my location. Other people better sign up with them.

When I light the heater's pilot, the flame goes out when I switch the unit on. The contractor came out the next morning and replaced the coupler.

I tried to open the garage door and it would raise 2 feet then just come right back down. I submitted a service request through the American Home Shield website then I received an email that said I would be contacted within 24 hours. The contractor called me later on that same day and their service was outstanding. The technician showed up and 30 minutes later, he was complete with the repair. He discovered what the issue was immediately and I was very pleased. Everything has been functioning great since, too. As for AHS, they have been professional and they've given me a quick response whenever I have a claim. For every ticket I submitted in the past, there's hardly any delay in getting the company to contact me and get the problem repaired as soon as possible.

Our microwave over the stove was not working properly. I filed online first with AHS and then made a phone call and they said someone would contact me within 24 hours, and someone did. The contractor was professional and did what he had to do. Everything went as well as could be expected and was done in a timely manner.

American Home Shield is not efficient. I have placed an order on their website and called about my A/C needing repair. It has been 5 months and still no progress. I get calls from the contracted company regularly. They stay in contact better than AHS.

I'm a Realtor and I've had American Home Shield for every house that I've had. We moved here from Austin, Texas and we had the warranty on our house there for five years. We had the air conditioner fixed probably 10 times. We bought another house in October of 2018 and we've had AHS on this since then. We've had a pipe leak and the washer-dryer fixed on this particular house. Our front-loading washer started walking on its own. I noticed that it was kinda shifting to one side so I called it in. I was told that one of the struts was out. The tech said that he would get the part in a couple of days and for me to not do laundry until then. I was like, "Are you serious?" He got me the part the next day instead and installed it. My washer has been working great.

The contractor changed the zone valve on the boiler and they did a great job. The owner came out and everything was fantastic. I love American Home Shield. You make a phone call, they send somebody out and it’s fixed.

We had an Amana dryer that wasn't working and we submitted a claim to AHS. They sent JR Appliance to do service. Both the first and second technician who came from there were very professional and courteous. The first guy said that he had to get a kit for it. JR came back and the second guy repaired my dryer. It worked for a day but then it stopped again. I called JR yesterday and left a message but I haven't heard anything from them yet. Still, AHS seems to be on top of things.

The hot water heater had some sediment in it. I called and Sigmond Plumbing came out two hours later. They drained the sediment and heater is now working fine. But I've had Home Shield for five years and thus far, nothing I’ve called them about has been covered. I’ve never really had to do anything but pay them $100 to make a recommendation of who to call. Whatever it was the contractors were fixing wasn’t covered by Home Shield and we’ve paid for the repair to the company. It’s not what I expect.

American Home Shield was the top of my Google search and I've had them for a couple of months now. I called in a claim and their process was easy and straightforward. I have a plumbing stoppage and I just called them yesterday on that. They had the plumber call me and the earliest they could come out is in a week. I'm kind of fighting with them right now about a more reasonable timeframe to get someone to clear a plumbing stoppage right now. This was a bit frustrating. They're supposed to call me back. I'm sort of in limbo right now. Other than the timeliness of vendors for service, my experience was okay.