American Home Shield Reviews

The furnace upstairs was constantly running and the thermostat on the wall wasn’t controlling it. I had to go turn the furnace off to keep it from running. I made a claim then the weekend came but the contractor called me immediately the next business day. It was Monday and they wanted to come out Tuesday. They were gonna shut down because of what's going on, but the guy came out. There was a part that looked like it was singed and he took a picture of it. They ordered that part to replace and when they replaced it, it ended up being the control board then they had to order that part and they fixed that. Now, it’s working okay.

My recent claim regarding the dishwasher was fine. It was handled really well and they fixed the issue. I've had AHS for a long time and it seems they sold their company and there have been some communication issues now since that happened. I'm having a harder time. Sometimes when I call, the reps are good when the items can be repaired, but I had a microwave issue where they couldn’t find the part and AHS had to give me money or a catalog that I had to pick an item from and that was a really slow process. And when I called that number, I had to wait an hour on the phone, and then every time I had to call back, it was another hour wait. So, I'm fine when AHS does the initial thing and get it resolved, but it seems like once it goes beyond that, it can become a nightmare.

One day, we were washing and although the machine was washing, it wasn't drying. When we took the stuff out, we looked and the bottom of the washer just spun. It is one of the new washers and I know that before then, the bottom of the washer was stable. It didn't spin. So it had to be something inside of it that I couldn't see that was messed up. I tried to tighten it myself but it came back loose. I thought it had to be something deep in there that was wrong with it.

When certain major appliances or different things may go bad, I like to know that I have American Home Shield so I can get those things repaired, that's why I've been with them for more than 10 years now. Recently, our upstairs air conditioning wasn’t working. The guy from Airmax came. There was something going on in the outside unit electrically and he fixed it, and it’s been working fine ever since. He was great, very professional, and got the work done quickly, so no issues.

I love AHS. I switched over from Sears to go to AHS and I haven’t had any issues with them. Whenever I called, they were out and it was perfect. Their contractor Waves Appliance Service did a great job with our dishwasher. They called and a technician was out right away. He gave top-notch service. He was very respectable and hospitable. Overall, everything was good.

American Home Shield is convenient to have. When we have an issue, we just call in, then they come and they fix it. Recently, our door switch and something else were burnt out. We requested for a service and AHS sent out All Home Appliance. Everything went well.

We've been with American Home Shield for a little over a year now and their contractors have been good so far.

I love the claim submission process. That was very easy. I did it from my PC at work. The tech from United Air Temp was a nice guy. The AC is up and running. Everything was a very smooth process.

I called the American Home Shield number to submit a claim and spoke with someone there. The tech from Lee's Appliances came out and checked everything. He told me that he was gonna get in contact with Home Shield and it was gonna be not repairable. Then, Home Shield got with me and let me know what was going on. Now, all I got to do is go and purchase one or have them send me one.

My HVAC system wasn't heating or cooling. The guy came out here the first time and said that there were some loose wires in there and in the thermostat. Then it wasn't heating or cooling again. So, the second time, he came back out and checked it again. He said that it was probably the thermostat. I told him that it's a brand new Nest eco-friendly thermostat that saves money. He took off the Nest and said that there were two wires that weren't together. They've done what they said and fixed the problem. Now, it works great. The only thing is that they should get better customer service. They won't listen to me. I know my house, I know what's going on, and they said that they'll just send it out there.

I own a home in Columbus, Ohio and my experience with AHS has always been good with it. I also own a home in Austin, Texas that my daughter and her family live in, and they’ve had a varying success. It’s not with American Home Shield as much as the people that they contract with either having to come back a number of times to fix something. She also had a little bit of issue with people not getting back to her, but not too bad. We file our claims online and I’ve never had a situation where I haven’t gotten a call back within 24 hours.

For my first claim with AHS, I called AHS and they sent Absolute Refrigeration Air Conditioning the next day to service my claim. Absolute Refrigeration did great. They were professional, came in on the first day and looked at everything. They gave us our options and we went with a replacement. Two days later, they had a crew out and we got our AC swapped out. Now, everything is working. I'm happy with everything.

When one of the outlets needed to be replaced, filing the claim for it was easy. The company AHS sent was there within a day or two of me putting in the request, which was pretty quick.

I wanted everything covered on a used house and American Home Shield had a comprehensive policy that covered just about everything, while some of the others left some things out. Now, I see there are limitations in the policy, which I understand. All the companies have limitations, but going forward, I’m a little concerned. When I made a claim, the first plumber that came out didn’t know what he was doing and I was upset at first because I was told there was a hard object down my toilet and it was just toilet paper. He didn’t do the right thing with the cleanouts and he scratched up my toilet too. I wasn’t happy about that, but then they sent someone else from the company who knew what he was doing, and he fixed it.

A guy from Antech Appliances came in, fixed the dryer and it worked. It was quick. Everything was great with my claim.

The floor lights weren't working and I sent in a claim online. I got somebody working on the lights underwater. The contractor checked the electrical and everything was working. They couldn't do anything under the water but they did everything they could. The tech was a very, very nice tech. Everything went very well.

American Home Shield came with the package on the house and when the garage door opener chain snapped, I called it in. I spoke with a representative and the process was very good. They sent someone in the next two days and they were very nice. Now, the garage doors open fine. It's very good.

AHS was decent and I was very happy with the contractors they sent out. The contractors that came were very helpful and thorough. And they kinda walked me through what the issue was. However, the cost was a little higher than what I wanted to pay, which was why I didn't renew.

We submitted a claim to AHS because the garbage disposal was blocked up and wasn't working. And then it's 19 years old. So, we thought for sure it was broken, but it was just the switch underneath was tripped. It has its own breaker other than the actual electrical box breaker in the house. So, we didn't know about that breaker underneath. The contractor that came out flipped that and then there was just some food lodged in it that caused it to stop and trip. And so, that was the problem. The technician was great.

Our garage door was working on and off, and we couldn't figure out what was wrong with it. I called AHS and in a day, the contractors came out. They figured out it was a wiring issue. The wiring needed to be cleaned up and they did that. They were good. They got out there pretty quickly. It's been working great ever since until now. I was satisfied. Whenever I call AHS, they've always been great as well.

I was pleased with the work done by the last guy I had an appointment with but I didn't like the overall experience. I told him that the problem was my hot water tank. He put a regulator in it and it worked for a minute, but then it stopped working after about three days. It started making the same clicking sound when you turned the water on. I asked how would they repair the hot water tank if there was something was wrong with it. He said that AHS would buy me a new water tank, but the installation cost would be left up to me. He also said that he didn't know what the hot water tank would cost, but the installation would be $800. I tried to call AHS, but I could never get anybody.

I’ve had American Home Shield since late February when I got the house and a key lock replacement was one of the things in the policy. There was also a number that it told me to call and I got connected to them that way. They told me the date and time that the contractor would be by and the technician from Secure Home Locksmith got here right on time. It was great. He was very friendly and got it done relatively quickly and painlessly. He was here for 45 minutes.

I had an issue with my pool pump one time and AHS sent Breakthrough Pools to do the job. They did it in one day and I was very satisfied. I've been with AHS for four years now and they've done a good job for me. We submit our claims to them online with no problem at all.

The dishwasher was overflowing and the water was coming back through the air thing that sits on top of the sink. I called Home Shield's office and AT Appliances called me that day and told me the time that they were coming. They came at the time that they said. My son was here during the repair and he was very pleased. He said the tech came in, immediately started to work and within 30 minutes or so, the tech was finished.

I like having coverage with Home Shield. Being that I’m single, I ain’t gonna be trying to find somebody to fix if something breaks. With my most recent claim, my garage door was slamming really hard. Everything there needed to be adjusted and Valor Garage Doors came out to fix it. The technician was friendly and helpful. Overall, I would tell people to shop around first because Home Shield went up twice on me since I’ve been with them.

There was stoppage in the bathrooms. Kenneth from Sirius had to work awhile on it. He still didn’t know what it was, but it was an hour he was here. He had to leave, get something, and come back. It was something in my son’s sink that just would not pass. We didn’t even know what it was. He said that the snake didn’t go where it was supposed to go because it’s two bathrooms backed up to each other and it was going to the other bathroom. It didn’t do what it was supposed to do. But now, it's perfect. I will never request anyone else but Sirius Plumbing and Kenneth. He's very knowledgeable. He took his time to explain stuff to me. A lot of people have had bad troubles with American Home Shield, but I never had.

When the motor on top of the AC's compressor wasn’t working, the guy who came took about an hour to fix it. I’ve been a customer of AHS for about five years and I’ve been very happy with them.

High Priority Plumbing came out for my claim. Water wasn’t draining properly out the tub and I went through my cell phone to file the claim. American Home Shield said someone would contact me and the contractor was great. He fixed what was going on and the tub is draining properly now.

I had a stoppage in my kitchen sink pipes and we had B&K Plumbing clean out the pipes. The two guys who came in were awesome and they fixed it right up. They also recommended some preventative solutions to put in the sink to keep it from happening again. I was using the stuff that they sold me to clean it out for a few weeks and it seemed to help. It’s clearing everything out and everything’s working as it should. I wish AHS have gotten it done a little bit quicker, but people are busy and I understand that. The process was good and the company was very nice, really easy to work with and professional. All in all, it was a good experience.

Everything went fine with my claim to AHS regarding my appliance issue. The technician came in, looked at it and they fixed it. I had no problems.

A whole circuit went out in my kitchen. It was something with the lights. I filed the claim with Home Shield using the website and found that it works well. I've done it a couple of other times and I got a notification. They’ve been pretty good about it. And then, Hopwood Electric did a great job. The tech came out and he fixed the problem.

I had a couple leaking faucets, a backup where when I run the washing machine, and water was coming back up through the shower. Home Choice Services came out and replaced some parts on the leaky faucets, and then they accessed the plumbing and snaked out the blockage. Submitting the claim to American Home Shield was easy for the most part. When I sent through, they got in contact. Overall, everything works smoothly. It was a good experience.

I've been happy with American Home Shield. I renewed twice because things break and they cover them pretty well.

I love American Home Shield. I've been with them for two years and I’m satisfied, so far. Thank God I didn’t have to use a lot, but when I needed the service, once last year and once this year, it was fast. It was also a hassle-free and professional service.

When you need a plumber for an emergency, AHS doesn't do emergencies. It takes them about three days. A couple of times this month, the tenants needed an emergency, but they didn’t do it. They contract another plumber, but they didn't do an emergency. And I’m not satisfied about that. Other than that, AHS has been good. Everything went great with my most recent plumbing claim and the plumber who was there did a good job.

Things break down with the home so I thought it would be a great idea to get the warranty. There was a leak from the dishwasher to the basement. I filed a claim online and Home Service Corporation Plumbing called right away after I did it. They had availability to start the next day, and then they came that day. My dad was there and he said they were pretty friendly. The tech said it was just a loose cord under the dishwasher so he tightened it. So far, so good.

We moved into a new home and wanted to rekey. We requested American Home Shield for a service and after a day or two, All Star Safe and Lock came out. They rekeyed some of the locks and so far, they're all working.

Three or four months after I got the service with Home Shield, I had a burner on my glass top stove that had a short or something because it would come on all by itself. And it wouldn’t go off. It would be really hard to get it to turn off and a tech fixed that. Then, my shower wasn’t producing hot water and Lone Star Water Services came out. Submitting that claim was extremely easy and the tech fixed the whole thing in five minutes. You need to have a home warranty if you’re worried about high priced items going out. My stove, for instance, would have been really expensive if I had to replace that. And if I had had a plumber come out, it would have cost me $50 more plus whatever part they thought they needed. It’s worth it.

It was my first to make a claim and everything went very seamless. I called up, and they told me who was gonna be coming within a day. It was way faster than I thought that they would respond. I would have fixed it myself, but the part was 150 bucks and through them it was a 100 bucks. The tech was very communicative. He let me know exactly what was wrong. He responded very quickly and got the part to me and got it installed and got it going again. I've been very happy with everything.

So far my husband and I have been very pleased with our experience with American Home Shield. We submit claims online and the contractors usually contact us within 24 hours.

Our washer stopped working so an iFiX repairman came out. He realized that there were little pieces of the transmission that had broken off. So initially, he replaced one piece of the gearing that he had and then the other piece, he had to order. So he told us not to use the washer and that he would order the part and then be back out to add that part when it came in. But it was a week later that he came back and installed the part. We were without a washer for two and a half weeks. So we did lots of trips to the laundromat. But that’s a first world problem. We should be grateful for the things that we have. I guess the part didn’t come in as quickly as they had planned and we were going to be another weekend without a washer. So he made a special trip to our house on a Friday.

I have been a customer with AHS for three years. My contract expired last year and I renewed it. I wish I went to another company. This issue was with the previous contract, but they would not honor it, so it was like starting the problem from scratch. My GE monogram refrigerator would not cool on the Freezer/Refrigerator - showed 24 and 54. Here is my timeline on calling and service calls for same issue.

3H Electric came out for our electric issue and the guy fixed everything he could. There was one outlet that just didn’t work, but otherwise, he did what he came for. He was very cooperative, friendly, and right on time.

My electrical claim where Right Door came out went good. It did not work a couple of times, but they came out and made sure they got it working. They had to replace a circuit board in. The guys were very professional, friendly, and knowledgeable. They explained every step they were doing, so it was very good. As with American Home Shield, I did everything online, which was great for me. Our rep was good, too. I made the appointment and they sent me a follow-up to make sure everything went all right. That was the first time I used them, so I was impressed -- I was not expecting it to be that good. You hear so many horror stories about these home warranties, but I'm happy with it.

Normally AHS has been really good. But the service of some of their contractors isn't very good. Like for example, our fridge broke and we had no fridge. And they sent a technician out who couldn't figure it out. And every time they came, it was 75 bucks a pop. So we just couldn't figure it out. And then finally the last person that came was behind it. It seemed like they were just looking for a fix that would cost us a lot of money.

After I submitted the claim for my microwave, the contractor came out quickly. He was very good and I like him. I'm very happy with AHS.

I would recommend American Home Shield highly. When my toilet was overflowing, I made a claim online using my phone and it was easy. The service provided was great and now, the toilet works better than it did before.

The technician was on time. My wife talked to him in person and from what I understand, he was good. Immediately, he recognized that our microwave was an older model and that he wasn’t going to be able to get the piece. So, we were able to fairly, efficiently, and quickly get a replacement model that fit our home that works very well. Our previous one, you’d hit the one button and it’d pop up a five and that wasn’t very useful. I like the current one a little better.

I got the locks changed at my new home and the contractor AHS sent was very good. There were no issues.

American Home Shield is very convenient. When some of my appliances went out and I called them, they sent somebody available either the same day or the next day. There was one particular company that didn't service our washing machine well. They were the only one that was available during that time and they didn't do the job right on the first two times they came out. Then on the third time, they said nothing was wrong with it. So I had given up on that and never bothered to call back. Home Shield also works on the availability of the contractors and you gotta be at the house when they were available. So I need to take off when I have somebody to come to my house.

We’ve been with American Home Shield for two years now. The appliances here were kinda old, so we just wanted to have a little bit of insurance in case something major happens. Recently we had a refrigerator problem and it took a while for the part to come. It was Tuesday and we got it fixed on Monday.

I been with American Home Shield for one year. My Realtor told us about them, and the previous owners of the house paid for it. It was part of the agreement. Submitting a claim is very simple. It was no problem. I just contacted them, and then whoever did the plumbing took care of the rest of it. It worked perfectly well with McMahon Plumbing. Their tech had to order the part and it took a while, and then I wasn’t down there. My recent claim was at my vacation house and I wasn't down there so it was kinda complicated. It went through just as we had hoped it would, though.

If you have an issue with one of the vendors, American Home Shield will resolve it quickly. That was my most recent experience. I was very dissatisfied with the vendor that came out because they didn’t do the work properly, and American Home Shield promptly referred me to another vendor. They resolved it quickly. I never had to change vendors before either. In fact, I've been with American Home Shield for at least five years and I haven’t had any major issues with them since I had them. When I submit claims, I prefer to speak to someone directly. I like to call it in if I have additional questions. But I've done it both ways. Sometimes I submit my claims over the phone or I do it online. Overall, my experience has been good.

Something in my AC leaked out. I submitted a claim to AHS and they sent JG Services. The put what leaked out in and so far, things have been good. AHS has been good so far when I call them and in terms of the time they give for somebody to call and come out. The company that will service my unit usually calls well within 24 hours to schedule things. A lot of times, depending on the time they call, they’ll come out that same day.

The icemaker broke and we had Appliance Home Solutions come in. They ordered a part that was needed and then they came back to put it in. It was pretty simple and it didn’t take long at all. This is the second or the third claim I've done with them. I had a claim for the pool where it was fixed, but the guy wasn't very helpful with certain questions. I asked how long would be the warranty for that specific part they ordered for the pool and he never responded. Other than that, it's usually a good situation with American Home Shield.

We've submitted a number of claims before and the problem is AHS gets people who are new startups and have no experience or they've had bad reputations and now they're trying to grow their business. It's as if they get anybody who buys into their program and they don't always have the best experience. To me, it feels like they don't truly vet the providers. So a number of times, we've had to go back and request somebody else again because they didn't troubleshoot properly or they didn't respond timely or they came back with crazy recommendations that weren't covered by AHS when that wasn't really the case.

Appliance Works came out and it was great. They had to come back three different times because it wasn't just my dryer that had a problem. My washer had a problem too and so did my refrigerator. One particular part was also in backorder but they immediately followed up so that they could schedule the appointment and get it done for me. The contractor was really great and the office manager, Irina, was very professional. She did everything to the dot. So I was very happy with them.

I thought that everything, like the largest component, was covered. But it wasn’t, so we still had to pay some additional out-of-pocket. They should give an overview when you're setting up the claim and mention that there may be some parts that may not be covered. But the contractor was really good. He called and touched base. He knew exactly what the problem was and he came equipped.

The tech was very professional and courteous. He was in and out. It was fast and efficient. Having the warranty gives me peace of mind.

I submitted a request to American Home Shield about the electrical problem I was having in our room. The breaker kept tripping randomly due to an arc fault. I went online, put "electrical", put in a brief description of the issue and then submitted the claim. I was told Preece Construction would be coming out and then they called and we scheduled an appointment. But I was a little disappointed because I was hoping the problem would actually be resolved, not just get educated about it.

A technician from ProLectric had to put in a new exhaust fan in the bathroom. He was great. It took him an hour and a half to do because he had to get a fan that would fit. The time frame was excellent.

I used to have American Home Shield when I lived in South Fort Worth. I had had them for about five years and they were very good. Then I moved and with the real estate company I bought my new house with, they offered a different company who was terrible. I went back to American Home Shield. They’ve been great, so I’m gonna stick with them. There was an electrical part in the air conditioning that was just about gone. Grace Air & Heat showed up early and fixed everything. They said it was a good thing they caught it at the time. Everything is working just great. I also had a claim for the heater and the contractor did a great job.

I had a claim for my refrigerator and AHS sent IQ Appliance. The contractor was very cooperative and polite. The repair went well and so far, everything's okay.

Sometimes, if I'm not happy with something, dealing with customer service is a little difficult. Last summer, I had a problem with a supplier or a vendor fixing my oven and I had to have four different vendors. Every time I called in, it was a long wait and kind of explaining the same thing over and over again, which was a little frustrating. But the contractors have been fine. We had a few glitches over the years with some of the suppliers but recently, we have been very happy. Also, the premium is reasonable for the service that we get.

Our air conditioning and heating unit was not working and once my wife filled out the thing online, American Home Shield followed up with her within two days. They had a projected timeline and said it looked like the company would be able to come out in two days. When they came in, they said they fixed the issue and left but it actually didn’t work. We had to submit a second claim and they said they had to come out. Then they said the Freon was low and that it wasn’t a part of the warranty so we had to purchase some Freon.

I woke up one morning and my house wasn't heating. The furnace stopped working, so I called American Home Shield and they sent Fast Response out. The guy oiled some parts, scraped some rust off some parts, and it started working. So, the heat came on and that worked for about a month. Then, about three weeks later, the same thing happened. So, I called American Home Shield and they sent the same company back out. But it was a different person and he cleaned it up like the first guy. Apparently, they always clean the part that the other man cleaned up to make sure that it is really going, but they didn't tell me that. So three weeks later, the part went out. When I called him, he came back out and cleaned it up. And he had it going long enough for them to order the part. Then they came out with the new part and they put it in there.

American Home Shield was recommended by a friend and when my dishwasher was leaking from underneath, I made a claim over the phone. In the two years, I've had them, it was my first time using them and it was easy, simple, and quick. The next day, the contractor came and he was good. Things are back to normal now.

The dishwasher wasn’t draining and the contractor who came out was great. The only thing that I would like to be able to see from American Home Shield when I create a request for any type of work is a history of the different companies and dates who had been out previously to work on that appliance or that issue. I would like some contractors back and some, I wouldn’t. When I’m offered the option of choosing between these different companies, I can’t remember other than thinking that the last people who were here were good but I have no way to quickly see that.

They've been good service. I call for an issue and they're usually responsive. The contractor on my recent claim was very good and professional. They cleaned up after they were done too. The quality you gotta have and I realize things go up a little bit, but you'd like to stay the same for at least a little bit of time and not keep going up all the time like everything else.

I had a problem with my ice maker in my freezer, and then I also had a problem with my washer. I filed a claim with AHS online and Antech Appliances, Inc. fixed both. Everything is good.

My claim with AHS went okay. The technician tested it when he brought it back the first time. ‘Cause the temperature sensors or heaters weren’t the first two ones in the front. It was the one in the back. So, they had to take the microwave down and take it to the shop. And when they brought it back, tested it with the water and because it was a convection microwave oven, we tried the convection oven side. And when it flipped back to microwave, something was wrong. And then the next time I tried to use it, it was no good. So, I called and said it’s not working. Then they came back and ordered the part. And then he brought the new part and put it in and it’s been working good ever since.

On 3/14 had a toilet backed up, dirty brown drain water coming out of all connected sinks and tubs, whole house smells like sewage, pregnant and a small child at home, unsanitary! Called and was told 48 hrs before they can send someone out for this escalated order. After a few back and forths, had work order cancelled and called a plumber for emergency service. Paid $750 out of pocket and got it fixed, called back to see if I can be reimbursed, a different story every time and impossible to talk to a supervisor. Spent in total over an hour on phone between 3 calls. Was told they will escalate my issue and somebody would call me back to address the issue.

I have had a deplorable experience with American Home Shield! I was told by the repairman that they sent that more parts were needed and that I would be contacted by AHS. When I reached out to their call center I was told that there would be an additional cost of $1,365.00 to repair my air conditioning unit. When I inquired as to what these charges are for Miguel replied that he really didn't know what they were for but that the repairman's report showed what is was. I asked if he could send the report to me, Miguel stated that he could not. When I insisted his attitude change for the worse. He told me to contact the repairman. I said that I contracted with AHS and wanted the report. He replied "Ma'am do you want us to do everything for you?" I then said that I would like to speak to a supervisor, Miguel continued with his negative attitude and said that it would be two days before a supervisor would return my call.

I have call 3 times about issues with my house. 1: A/C problem. They sent the same company out twice and my a/c still does not cool the house in the summer. 2: Microwave broke. They sent a guy and he told me the fuse had to be replaced and when putting the door back on my microwave he broke a piece off. He took the fuse and said it would be 3 to 5 days before he could get it ordered. He never came back and wouldn't return my calls. So I looked up the company and they had a 1 star review.

I recently (3/16/2020) had my A/C system looked at because it kept tripping the circuit breaker. The technician informed me that my compressor was leaking and needed to be replaced. I figured this should be covered by my AHS warranty (that I pay over $1,000 a year for). The technician informed me that AHS will not cover refrigerant (only $10 per pound, when a pound is $72). The refrigerant will cost me over $600 in out-of-pocket, above warranty cost. The compressor is under ten years old and covered by warranty, so that cost was alleviated (will cost AHS nothing), so I am left questioning what is the point of a home warranty if I’m forced to pay over $600 plus the AHS deductible. This is difficult to understand and I feel like this warranty is a SCAM!!! Be careful if you are considering this company!!

First: Their web-site was either extremely slow, or broken. I waited for the "swirling circle" for a looonnngg time. Second: Went to the phone method. This was okay if you believe 45 minutes waiting listening to horrible music/noise, and finally getting a representative that I could barely understand (oriental accent). Third: Rep was very slow in what she did, and had several problems with my request. She kept apologizing for the extremely long time it took her do whatever it was she was doing.

The water heater went out on us. A&S Plumbing came out, and they were very professional and handled everything extremely well. I filed the claim online Monday night I believe and they came out on Wednesday and fixed it. Overall, I was pleased with the service. The only thing that I would’ve liked to see is that the policy would come out a little bit quicker. It took about two months before we got the information on it. other than that I’ve recommended American Home to different people that that talked about their appliances and stuff.

With American Home Shield, I don’t have to worry about finding somebody to come and fix my appliances. They just go ahead and give me the information, then I schedule an appointment with the tech. Recently, they sent out Swift Appliance Repair and everything went well. They came in and they were timely. They were also very professional and very courteous. Plus, they fixed the problem.

We were moving into our home and Realty Rekey came out and rekeyed all the locks. The lady who signed me up for the home warranty let me know that that was a service that was available and she set it up for me. They gave me the date and window time. Then the company called on that day letting me know that they were gonna be here earlier than they had thought and they showed up about an hour and a half earlier than they were supposed to be here. They were very professional and courteous and they did a great job.

My hot water tank went out and this was my first claim with American Home Shield. It was fine submitting the claim, but the wrong part was ordered at first. So I had to wait days later to order the correct one. The people from Home Service Corp took care of it. Overall, it took about a week from the time the claim was submitted.

AHS doesnt do anything until something is broken, and then it depends on whether or not they’re there, how fast you get it repaired, how quickly you can get an appointment, and how fast those people repair it. Our washer broke and there was a lot going on and the first guy came and said, “This needs to be totaled out. It’s ruined. Your motherboard is fried.” American Home Shield didn’t accept that answer and they sent some guys. Each one of them said the same thing but American Home Shield wanted them to try something else.

I called AHS to submit a claim and SRL Services came out and everything was fine. I love the service. The technician was friendly and professional. Most of the time, I don’t have a problem with getting service from AHS and they’ll send out who I want them to send out. They’re very professional.

I had an issue with the microwave and the tech did a great job. He had to replace the motor. He was very nice. I've had Home Shield for four years in this house and I know that if I have a big-ticket item, like the air conditioner, it could be replaced. But their rate is kinda getting a little high.

My igniter went out on the furnace. I put a claim in online to AHS, and they initially sent an email as to who was coming out. That company called and said they couldn't get out until about four days later because they were so backed up. So I called American Home Shield, talked to them, and they put the request out to New Phase and they were out within a couple three hours.

Our neighbors referred us to Home Shield. It’s new for us. Recently, my dryer wouldn’t turn on. I heard from Home Shield and J & A Appliance Repair the same day I filed the claim, who then came out right away. They come to our area because we live in a very rural town, so they came out every Tuesday. They were here the very next available Tuesday. My husband was here. He said the tech came at the time he said he would and fixed it all that day. After that, I had another issue with the dryer. It started making a really loud noise that I know wasn’t related to the repair because the repair was for the motherboard. The circuit board had blown so the noise was something unrelated. I ended up just putting that in storage and then using my mom’s washer and dryer. I didn’t want to deal with another repair, especially right now with all that is going on. But the tech was great.

My neighbor recommended American Home Shield to us and we've had it for about eight months now. I like it. We had a plumbing problem and the next day they had somebody out here and it was fixed and done. He was very clean, very good, in and out.

The icemaker went out in my Samsung French door refrigerator. The tech first put in a fan then a couple of days later, the icemaker quit working again. So, I called back and he ordered a part and put in a new icemaker. So far, it’s working. The only thing I’m having trouble with now is I had put in a request for a toilet. I canceled it because my children didn’t want people coming in my house ‘cause I have cancer to the thyroid. So, I called and AHS told me they would cancel the $75 fee. A day later, I got this message that my bank was gonna have the $75 coming out that Monday. So, I called again and the rep took care of it, but I still got the message. So, I called back and the rep took care of it. He said it was a glitch and it won’t come out. They never took it out and the reps were nice to me but I had to call 3 times to make sure it didn’t come out.

In over 20 years how much I have used AHS, I could have easily replaced everything. But I still like the satisfaction of feeling that I’m insured. I have called for service maybe five or six times and it has worked out every single time. I hope a big one never happens but I hope that will also work out. I am very proactive. For example, rather than letting my water heater break and have AHS replaced it, I proactively replace it myself. I’m not looking to take advantage but it’s an insurance. I sleep better with it. They turned out they do it perfect, and every single service that I have had in the past, I have been happy. I have no complaints. One of the things is that you don't deal with is fly-by-night operations.

After the warranty that came with the house was over, I got American Home Shield which has more coverage. My biggest issue is most people work 8:00 to 5:00 and they get home 6:00 or 6:30. To benefit people having a job and everybody, they should at least have a second shift because I like to be in my home when somebody is in my home. My brother is here, but he doesn't answer all the questions, and I'm the lady of the house and I need to be here. I'm working all the way in Alexandria and I would not get home until 7 o'clock. So they need to have after-hour services for people that work late. This way, more mechanics could have a job, and the homeowners would feel comfortable being in the house when people are in the house.

The All Brand Appliance Repair tech took a few tries to repair the actual cooktop, but he finally got it. He was great and a nice guy. However, every once in a good while, there's a hiccup in the cooktop. It stays on for a little bit and eventually goes out. The technician explained to us that there's a temp sensor there that once it reaches a certain temperature, it shuts off the actual igniter. But so far, it's working properly. As long as it's not doing what it was doing before, my wife is happy with it. If it does return, we will give the company a callback or Home Shield. Overall, I've had a great experience with American Home Shield 'cause they actually addressed every concern we've had. And for the same issue, they did not charge me again for the deductible. They kept it the same and I was glad for that. Most companies charge every single time. I'm very happy.

My central air was not working, so I made the claim for it online. Rutan, the contractor, called for an appointment and they came to the house. They told me what they believed was wrong and what they were going to submit to American Home Shield. Then, I was given a follow-up call to say that the claim was submitted and that it was waiting for approval from the home warranty company. They then had to order the part, which was the longest thing. It took between four and six weeks before the part got to Hawaii, and then they installed it after it arrived. The contractors knew exactly what they were doing, and they were well-versed in refrigeration. So, they took it out, put it in and set it up, and everything worked fine.

When we bought the house, American Home Shield was part of the deal the Realtor established and after the year ended, we came back and put the warranty back amongst ourselves. Recently, we called the agency for our upstairs unit that was out, and they gave us the vendor's number. They said somebody will call us and a guy from Air Plus Heating and Cooling called out. He's awesome. I'm a school principal, so my time is messed up, but he was very thorough. We communicated, and when he said he's gonna be there, he was there. I didn't waste time. He had to order a new board and when he had to come back to install it, he texted the night before to let us know when he was gonna be there. He's very good and serviceable and the unit is working properly now.

My waterline was not connected properly on my refrigerator so I could get water out to come out of it. I submitted a claim online and it was easy. Home Shield handled it really good. Also, I like how Lott Appliance Parts & Service explained to me what was going on. While they were doing it, they explained everything they did and then wrapped a whole summary of everything.

I read the literature and it's right. American Home Shield offers better service and coverage. It's a little bit lower priced and they're very responsive too. When my old refrigerator was not cooling well at all, they delivered a GE refrigerator. It took a while to get it though. They delivered the GE and it wasn't cooling properly. It took almost three weeks to get GE out to fix it under that warranty. I have medication in the refrigerator and it needs to be kept cold, but that didn't seem to sway them at all. Still, the claim went well.

My daughter got me on Home Shield and I've been with them since 12 years ago. My dryer broke and I filed a claim over the phone. The rep I spoke with was great and South Valley came out after a day and a half. It was fantastic with the tech, David, and everything is fixed as of today.

My daughter recommended AHS to me because she was very satisfied with them. Recently, we had an electrical issue and we submitted a claim with American Home Shield. They sent out Turner Electrical & Lighting but they were unable to fix it. They said I had to have somebody else come out. But the contractor who came here was very professional. Everybody who came out through AHS have also been very efficient in everything that they've done. They've acted in a very timely manner, too.

Our hot water tank was leaking and we had a flood in our basement where it's held. American Home Shield told me to expect the contractor within three days, which concerned me because we had to turn the water off to the house. So, I made a call to follow up why they couldn't guarantee a time. They said we should at least have a callback within 24 hours. We got the callback and then, the contractor came out that day and replaced it. They were very professional and pleasant to talk to. We were halted until it got repaired, so it was excellent once it was done.

I've been very satisfied with American Home Shield. They sent out Precision Door Service and I would use them for anything. The issue I was having was something to do with the garage door motor. The garage door was making a lot of noise. Precision came out and everything went fine. It was very professional and nice.

My landlady passed on the information about American Home Shield. If I have an issue with the house, I just call them and pay the $75 service call. When there was an outside faucet that would not shut off, I submitted the claim to AHS and they told me about the plumber from Sirius Plumbing. They came out within a day or two. They're pretty prompt. Their plumber is great and the faucet doesn’t run anymore.

I've been having plumbing issues and hiring plumbers monthly so I went to American Home Shield and their plumbers came out to fix it in one month. Recently, there was water damage on my ceiling. The roofers came and told me that it was ductwork. After I filed the claim with AHS, I got a text message and an email saying someone was gonna contact me within a couple of hours and somebody did. US Air contacted me and a guy came out. We went up there and he showed that there's no ductwork. He sat with me and helped me understand what the actual issue was. US AIR was awesome and I definitely would recommend them. I'm still having issues but AHS definitely helped us identify the issue a lot sooner and get the correct folks since they took care of it as early as possible. So, the damage was very minimal. I already have my friends on AHS.

We have a gas heater, and it would kick on and it would heat for five or ten minutes and it was almost just like it would cut off. When we changed the temperature setting up, it would do the same thing. It would run. You could see the flames on it and everything, but it would cut off after five minutes for some reason. My husband called American Home Shield on a Thursday and A-US was out here the next morning. And then it took them maybe an hour to figure out what the problem was, and then they had to send somebody else. They came out Friday, looked at it, and then they set it up for a Monday for the people to come out. They had to clean out something and they ordered something like a safety valve that kept shutting off. It kept shutting off because it was not clean all the way. They took care of it, and they had it done super quickly.

AHS has gotten people out here quickly. And there's usually no hold when submitting a claim through their website. They and the process are pretty straightforward. But as far as somebody getting in contact with you, it's not always the fastest because they use a small contractor. However, the repair gets done and I've been happy with it. About four months earlier, they had to take out and install a whole new unit. We've definitely gotten our money's worth out of it. And our most recent claim was a screw up on my part because the breaker had tripped off and I didn't go check it.

American Home Shield is a good company. It's just hard to reach them, but I've not had any real issues.

There was an issue with my bathroom sink one time. I submitted a claim to American Home Shield and they sent a contractor. So far, some of the contractors they send are great and some of them are horrible. The one that did the sink was horrible. I had to take cash out on my sink because they could not get the job done. The claim took almost six months and they still couldn't do it. Another time, I had an issue with my hot water heater and AHS was gonna send the same company that did the sink to us. I had to call it in because I had such a bad problem with the person who did our sink. For the water heater, they sent Alvarez Plumbing. We live in a very secluded area so it's really hard to get the people up on the hill to us. Alvarez had to come from down the hill. They were phenomenal.

The contractor got here in a matter of hours. They were very friendly and professional. Moreover, they were very quick to diagnose what was the matter and fixed it. I've been with AHS for around 10 years and once, I had to wait at least a week before it was discovered that, for whatever reason, my request did not go out. That was hard because it was freezing weather here, and I didn't have a furnace. But I didn't blame that on anybody. There are always glitches, but everybody is doing the best they can.

Signed up with them in January. My thermostat is broken and the ability to log in to their website not possible. When I called, the person who answered the call could hardly speak English and kept asking me the most ridiculous questions... "how many thermostats do you have"?.. "Where is it located?" At any rate, I hung up out of frustration and will call a private HVAC company. Maybe canceling my contract.. Remember, you get what you pay for.

Everything shouldn't have happened the way it did. I had to put out at least $1,500 on extra expenses that I wouldn't have had to pay if the water heater had been replaced when it should have been. I hope that there would be a change in the consciousness of the water heater replacement before it breaks because now my floors are different.

I had claims for my furnace, one in November of '19 and one just happened. The furnace was on but nothing was clicking to keep it on, and I noticed that by waking up in the morning and it was pretty cold. The first thing I did was go and turn the heat up a little bit and I noticed that the thermostat said 60-something. But I had set it at 72 so for it to be 60 anything, I knew something was wrong. I went downstairs and looked at the furnace then I turned it off and on by the switch on the thermostat. I could hear it getting ready to start but then that was it. It never ignited or do anything else.

I recommend them to everybody I know. My daughter has it. I have a lot of real estate agents that are constantly calling me and asking about my home warranty company. I have four houses and we have them at every house. I really believe in their company. They send quality people and get the job done and they’ll keep working on it till they do. 99% of the time, I do the claims online. It’s faster because I can just click, click, click and it’s done then they’d give me a call or email me depending upon which company is sending the information. They get people out right away, especially if there’s something urgent. Usually it’s the same group of people that come. They connect with one plumber or electrician in the region and that person consistently comes to my house, so they’re familiar with what’s going on, which is good.

The guy from Thermal Tech Heating & Air Conditioning diagnosed the problem and he fixed it. He was courteous and professional, too. This was the first time I have had a claim with American Home Shield and it went perfect.

My mom had me call in the claim for the refrigerator. There was this leak right under the freezer side of the refrigerator and the tech from Sears cleaned it up. He said it was fixed and we haven't had any more leaks. Everything works just fine.

I had an excellent experience submitting a claim to fix a leaking pipe. AHS did a great job. I've been with them for at least seven years and contractors usually contact me the next day. And the contractor would also usually schedule within the next two or three business days. I'd tell others that if they need a home warranty program, AHS works excellently.

The door of my appliance would not close. It was causing things to freeze up inside. I submitted a claim to AHS and Amtech Services came out to do service. The tech had to adjust and make the door that was off track fit. That saved everything. This has been my fourth year with AHS and I've been very pleased with the responses that I've gotten when I call them.

I recommend American Home Shield to everyone. I've been with them for 15 years and I like that I'm not nickel-and-dimed to death and that an expert will go out and fix an issue. I'm the owner of a rental property and I'm not there. It’s easier for my renters to call them. The rental company will then make the claim. There have been no complaints so far. For one claim, B T Electric was sent out and that claim came out great.

The air conditioner was blowing room temperature air and it wouldn’t cool down. When the contractor came out the first time, they discovered that the breaker had flipped which powers the outside unit. The second time they came out, I checked the breaker myself and it was on. There was some drainage pan that was backed up and because of that, the unit would not communicate to the outside condenser to turn on. They cleared that drainage line and told my wife that if she just keeps an eye on that drain line and that if it backs up for some reason again, she could clear it and it should be fine. Since the contractor came out, it has been working okay.

I called AHS in January for a washer claim and Buster’s Appliance Repair had come out twice. But they’re due to come out again because my washer is still not draining. It was working well for three weeks and then by the fourth week, I noticed that it wasn't draining all the water. I tried it again and run the second cycle just to drain it. This time, it left a lot of water. So I called American Home Shield and they opened the case again in the system. That was on a Sunday and the lady that I spoke with said that she would send a request for the company to come back. When I didn't get anybody on Monday, I called Buster's that Tuesday and the gentleman that answered the phone told me that they were closed till April because of the flu virus. So, they declined the order.

When I got the policy from Home Shield, I asked them to cover extra things like my swimming pool pump, irrigation pump, septic tank pump, and my well pump. When I called up about my irrigation pump, the girl said I was covered. They sent somebody out to fix it and saw that the pump was split in half. Then I found that I was not covered so I had to pay that myself for $675. Plus, they charged me $100 for coming out too. I had another claim where my garage door wouldn’t open. That broke, and I thought it was the garage door opener, but it was a big spring that had busted on the top of the garage. That wasn’t covered as well. I also had an air conditioning one fixed and it was the filter had clogged up into the mechanism. That wasn’t covered too so I had to pay $320 for that. But the reps were very nice and they normally get someone to call me within 24 hours.

American Home Shield gets the contractor right away and that helps me a lot. I submit claims over the phone. I'm not really sharp on computers and sometimes I don’t know exactly which place to go on the computer. Other than that, the experience was fine.

We had a plug that was out and #1 R & R Electrical Allstar fixed it. We also had an experience yesterday that was a little weird because our AC went out and so we had to use our warranty again. They sent an AC company out here yesterday too, and we were not 100% sure that they were on the up and up. We called back the American Home Shield because the gentleman that came out told us that we would have a $1,400 bill to fix the part and then fill the refrigerant. And that was an out-of-pocket expense. Within 45 minutes, they had the manager here with the same company giving us a quote for $10,000 to $19,000 for a new unit. So, it was either $1,400 to fix it with the company that the warranty sent out, or buy a new unit.

One of the ins of the handle of the door of my microwave had come loose and it was located inside of the door where you could get to the one at the top, but the other one is inside the door. I gave AHS a call and the guy that did it the first time didn’t do it right. So, the second time, I was looking for some results. They sent out a tech from Pyk Appliance Repair, LLC and he had to re-fix it. This time, the gentleman was nice. He told me exactly what was wrong and what he would do. I liked the way he presented it and he was great at explaining what he was doing while he was doing it. He also told me how long the repair would take and it didn't take forever to do it. Then he cleaned up everything better than the other guy did and I thanked him for it. He did a great job and everything has been working well since the repair. Now, I have no more worries.

I have 3 properties right now with American Home Shield coverage and I have put innumerable real estate transactions with them. I’ve been in real estate for 20 some years, and I probably have been involved with American Home Shield for 20 some years too. Their contractors are pretty good. I had a situation I was not happy with a number of years ago in a rental property, and if I had been more personally involved, it would have been resolved. It was the tenant and bad communication. He tends to tick everybody off and I didn’t realize ‘til after the fact.

I've had American Home Shield for quite a while and it’s worked out real well for me. One time, the overhead light in the closet was no longer working and the outlet had to be repaired. I had my friend deal with the contractor and he seemed to be very pleasant and professional. He knew what he was doing and and did his job. He was really nice too.

There was a leak in my kitchen. There was a hole in the garbage disposal. The plumbing company got the job done. They were very professional. Everything went fine. AHS makes it easy to find qualified people to come and take care of the problems when they arrive.

I love being able to make the service call to American Home Shield. The customer service folks are excellent and they work with you. They get the vendors on the line immediately. The service is great and the prices are fair. I’d rather pay $75 to get a brand-new washer after several times it wasn’t able to be fixed so, I’m getting my money’s worth. But AHS should have the vendors be more prepared. They do the work but it’s just a little extra effort. When the plumber had to cut a hole in the ceiling, AHS sent out the contractor, who just put mud on the sheet rock. You have to get another vendor or pay for somebody to paint the wall or the ceiling.

The contractor came on time. They were very communicative courteous, and understanding. They gave us all the information and the answers to the questions we had. The job was completed and the AC has been working correctly.

I had a shower that wouldn’t stop letting the water out. Even when we turned the water off, there was still water coming out. I called in the middle of the night, Friday, and AHS took the order in and the techs came Saturday morning, so I was very pleased. When I first called them in the morning, they said it was going be after 3 o’clock, but they got a guy to come early. I love Sigmond Plumbing.

I’ve only filed one claim with American Home Shield over the past year. It was for our heating and the contractors were great. They called me the same day that I put the claim in, and they either came out the same day or the very next day. Then they had to order a part. That only took a couple of days and they came out and put it on.

Home Shield was first initiated when we bought the home. It came with the warranty, and that’s who it was through. They provided great service every time we had them send out somebody. We had some issues with our air conditioning unit years back and the contractor was out several times for that. They replaced the motors, the chips and circuit board, and everything else to try to keep it running. And then, they finally replaced the unit itself and haven’t had a problem since. I’ve also had my hot water heater, my dryer, and dishwasher with Home Shield. The contractor came out for my dishwasher a couple of times. However, there was nothing wrong with it other than it was clogged up. I didn’t realize that. I thought the pump wasn’t pumping the water out properly. Everything went well with that claim and for my clothes washer.

All contractors of AHS have been great, except for one. They didn't wanna do the work. So, they passed it off as something different. I’m in Palm Springs. So, when it’s 120 out, not having AC for two days is not a good thing. So, there need to be enough affiliates to call upon to where there’s not a day or two-day wait.

I have been with American Home Shield for 10 years, and their vendors vary but they always get the vendors to serve -- the vendors have been very good. Gaithersburg Plumbing, the last one that came in, was fine. They found the problem and they fixed it after several people that came by. I submit my claims online, which is easier. I can do it any day and any time. It is a 24-hour service. This home warranty company does a good job. I have used several vendors as well as several different warranties, and, right now, they are on my choice.

My son has American Home Shield and he recommended it since I've been with my house for five years. Little things started happening that I or my son could take care of but I thought it wouldn't hurt to have the house covered in case something big happens. The method to submit a claim was pretty user-friendly. I'm pretty computer literate so it wasn't hard for me at all. Once, my master bathroom toilet backed up into the shower and wouldn't clear. Accurate Plumbing Solutions couldn't get out that evening but they came the next morning. By that time, it had cleared but it was a mess in the shower. The technician was really nice about the whole thing though. He cleaned it up for me and I haven't had a problem since.

AHS recently sent Clutch Appliance Repair and it has been great because of the promptness of the repair. The contractor didn’t just fix the problem, he checked the unit out to let me know what stage or condition it was in. He said the other motor and everything was performing at its maximum capacity, and the unit was running good. That’s very unusual for a technician. A lot of them would just fix what was on the work order.

I’ve had American Home Shield in the past and then this time we’ve had it since we bought the house. I had experiences where we didn’t have great contractors. But they seemed to have really upped their game so we’ve been happy with the contractors. Recently, Active Appliance Service came out for our washing machine. The guy was terrific and did a great job.

I had a plumbing issue and AHS sent Rooter Express. The techs were really nice and they came in and checked everything. They were good. I like AHS so far. They're usually prompt when I call and their techs come out.

I called American Home Shield to have someone come out to unclog a plugged washing machine drain. they said I would have to pay $75, which I did, when their repairman showed up about 3 days later, he said that he doesn't do that and I would have to call a plumber. So I called a plumber and he resolved my problem, I had to pay him $125 out of my pocket. I then call American Home Shield and cancelled my contract with them. They said they would cancel it.

The contractor, Ace of Spades Garage Door, ended up replacing the entire motor of my garage door opener. We didn’t have anybody locally here, so they had to drive in from 150 miles away. They explained to me that normally, they would wait for a few cases so that they could make it worthwhile to do a repair. So, it took about a week but I was okay with it. Once the guy was here, it took him 30 minutes to replace and he was in and out. He did a perfect job and things have been going great.

We had plumbing issues. E & K Contracting came out and looked at it. They were able to fix one of them and then they had to order some parts. We ended up having to get a new faucet for the other one. They came back and did that. They were very professional, helpful, and kind. Overall, we’ve been very happy with American Home Shield. We’re actually talking about renewing it when the year’s up. I’ve actually recommended them with a couple of people that were looking for home warranties.

The first contractor that came in did his thing and inspected it. It was like we did something over there to break the stuff. Then the estimate was inaccurate so he didn't wanna fix it. He left like he was in a hurry and never came back. I called again for the next one. The guy came in, did the same thing, and looked around. I mentioned to him that I just came back from the Philippines and he said his wife just had surgery and she could barely see him because she doesn't wanna get infected.

I'm very pleased with American Home Shield. I have never had a problem with them. Anytime I've called, I've gotten good service. We try to save money and fix things but when something can't be fixed, they are very good about doing exactly what they said they were gonna do. I was very pleased with my last experience with them. I tell people all the time that if you got an older home, you need a home warranty and I always tell them to go to American Home Shield.

I've submitted one claim online with AHS so far and found they had a straightforward process. I just chose options. The servicemen who came out to do the job were prompt. They tried to do everything they could under the guidelines. In the end, everything worked out.

I needed a service on my door keys and the tech that AHS sent out was great. He was timely and on top of that, he was really helping me on what I needed to do and where to save some money in the process. I also had him add on a few more taps while he was here amd I kept his card for future reference.

I needed reliable insurance where I can get things fixed and I heard great things about American Home Shield from other people so I went with them. Everything went great with my claim for a plumbing issue. Submitting the claim was quick and easy. I got a call back the same day with the plumber, and I was able to set up a time convenient for the tenant. There were no hiccups. The plumber was there on time and my tenant didn’t have any problem.

MSE Plumbing fixed my toilet. I know the technician. He has been serving my house for at least two years. He has been reliable and dependable. I like Home Shield, but I’m not liking it very much these days. For instance, this toilet thing, I live in Elk Grove but they always assign somebody 80 miles away from me instead of a local vendor. They assign somebody from Citrus Heights, which is about 80 miles from my city, while my city, we have this vendor, MSE Plumbing. We have other vendors. It takes a long time to drive 80 miles one way to come to fix my problem. Why doesn’t Home Shield just assign a local vendor for me? They don’t care. That aggravates me. Is it to save their company money or what? I have no idea.

American Home Shield has been excellent. When I did a claim for my heating, they texted me within a day and sent the plumber the next day. MS Services came out and the guy checked my heater. It was making a loud clicking and popping sound and he fixed it. He replaced the thermostat. He was great. He had it set on 45, so every time it gets under 45 it kicks back on automatic, but I don’t have that much instruction on how to cut it down. I looked at the box he left here and there’s not that much instruction on that. Still, everything’s doing great.

The tech was on time and he was really friendly. He was professional and got the issue taken care of. He fixed it and everything is good. I've had AHS in my current house for almost three years and I also had them in my old house for a couple of years. It’s nice having the one fee to pay and knowing how much upfront it’s gonna cost to have somebody come out versus having to call around and see what things are gonna cost.

The gears on the garage door opener were not working right and the technician that American Home Shield was excellent. I would request him again. I’ve been with AHS for 15 years and it’s not the greatest but I have to live with it.

The Home Shield rep was very helpful. She told us when the contractor would give us a call to schedule a time. Our washer was leaking but it was determined that it wasn’t the washer itself. It was the drain. The first man that came out was a very nice young man, but he said that it wasn’t something that he could fix so he transferred the charge over to a plumber instead and I didn’t have to pay another deductible. Both contractors were great. You should get the warranty. It pays for itself.

Our claim where J&L Plumbing came out went great. The chap looked at my waste disposal and he tried to fix it. Then, he told me what the problem was and he replaced it immediately -- he had a replacement in his van. He also told me how to maintain it and that I should let him know if I had any issues. It was done in about 15 minutes and it was perfect. I called him the “waste garbage whisperer” to my wife. I did the filing of this claim electronically and American Home Shield confirmed my request. The company then called me within a couple of hours, and he came within a day. Everything was great. I've been with this home warranty company for about seven years now.

My sister-in-law uses Home Shield. I'm now also with them and so far, so good. I love it. My recent claim with my AC went great. I filed it online and it was pretty easy. The contractor was extremely thorough and knowledgeable. There were several people that I interacted with and all of them ended up just making sure that I’ve given every bit of information I possibly needed so that I could make an informed decision. That was incredibly helpful.

AHS covered things that I wanted to have covered in the house like air conditioning and other appliances so I chose them. It seemed to cover most of the items within a reasonable cost. The first contractor we had was an outfit called AT Appliance. They were absolutely horrible. I’m pretty proficient mechanically and the appliance guy who came out was less proficient than I was. I was giving the individual the information needed so they could figure out the problem and thus take care of it immediately. He disagreed in regards to many of the different items that needed to be taken care of, which I found rather frustrating because of the fact that I had a pretty good understanding of what needed to be taken care of to fix the problem.

The dishwasher was leaking at the bottom. I got online and selected what I needed to select, then made an appointment. The only thing was that it didn’t give me an option to put what was wrong and this could be improved. I really requested an appointment to fix the oven and to fix the dishwasher, and the gentleman from Bay to Bay Appliance Repair that came in told me that they don’t do gas. He had to tell another company to come over and do the gas. But both were good experiences. He checked everything at the bottom and said that we needed a new part. The part was ordered and when it came, they made another appointment with me. He came and put the parts in. Everything is working fine so far. American Home Shield is really a good company.

I bought my house in 2003 and the previous owner already had First American Home. I didn’t have that many claims with them over the period of 15 years, but they couldn’t fix my dishwasher. They kept saying somebody else fix it, and they couldn’t fix it. After going through that several times and they didn’t wanna fix it, I decided to leave them and come with American Shield. I switched some time in the middle of last year and for the timeframe that I've been with them, they’ve offered excellent service. They were able to provide a contractor to fix my claim. They put in that the claim was completed though.

When an appliance issue came about, the tech that showed up in our house was awesome. The main contact, though, is very slow to get back and somewhat sarcastic. The techs came out about three times and they haven't been able to figure out the problem. Today is Thursday and I haven't heard anything since Monday when they were here. So, communication is not good and I don't know if it's AHS or Fleming Appliance. I hope AHS has better contractors, but other than that, their reps are fine and submitting a claim is easy and very simple.