American Home Shield Reviews

The tech I had was excellent. He was efficient and personable.

I was having trouble getting the air conditioning to come on in the house. They’ve worked on it on a few other occasions since we bought the house, but it's an older system. This was the third time they came out for the air conditioner. When Piedmont Mechanical came, they diagnosed the problem in the first trip, and then they came back and replaced the motherboard controller. All is well. So far, my coverage with AHS has been worthwhile. You just call or make an online request and shortly thereafter, you’d get a response from them. It's a pretty good system.

I’ve been in this house for eight years and I've had American Home Shield since. It’s easy to call them if I have repairs that need to be done to my house and it’s a lot less expensive than calling someone directly. If I ask them to add a note to my account, like I don’t want Sears ever coming to my house or I like Blue Star Plumbing, they know to put that into my account, if I have a plumbing issue, to call Blue Star, because I trust them.

SJDI Electric came out for our electric issue and he fixed all the problems. He knew exactly what to do and took care of it. We were very happy. As our house is getting older, having AHS is saving us money. My only complaint is I didn’t realize the different levels there were and something that I thought was covered was not covered. I need to be more aware of the different parts of it.

Appliances constantly keep breaking and my husband decided he’s not gonna be fixing those so I decided to get American Home Shield. Recently, the dryer wasn’t spinning and I filed the claim online. I love the website. It's so much easier than getting on the phone. AHS sent me the text message when the contractor would be coming to my house. Sears came out and they were great. No complaints at all. I already recommended AHS to three of my friends.

The microwave broke so I called Home Shield. The tech from GE Appliances came out in a couple of days. He was very experienced and polite and he did a great job. Everything has been working great since the repair.

We called American Home Shield and within 24 hours, somebody was there. The contractor came out the day after but the part that needed to be replaced for the heating that we needed took four days and it was pretty cold. There was nothing we could do about that but they came with the part and replaced it, and it has been working fine since then. The technician was very professional, did his work that he needed to get done and was in and out fairly quickly. Everything seemed to have been done the way we were expecting it to be done.

I am discounting my business relations with AHS effective immediately! After almost 20 years as a customer, I am extremely frustrated that I have paid money into a scheme that offers none of the peace of mind advertised. I called in January 2020 after observing my water heater pipe leaking. I paid the $75 evaluation fee and a plumber from Mayes Plumbing was dispatched. I later received a rambling phone message from an AHS representative who listed all of the “other” parts needed but were not covered by my AHS plan & out of pocket costs. I called AHS back and asked for the list to be emailed to my address (the same one you send the newsletter to) and I was told it could not be emailed but that it would be sent out via US Post. That was in January and the list of parts needed & out of pocket costs still has not arrived.

A representative from AHS called me and apologized for the length of time to resolve this issue. She refunded the service fee and it has now been credited back to my account.

The technicians identified the problem with the heater, fixed it, and even did a little service while they were here. They were very nice. There were no additional charges, except for when I had them change the filters which you didn’t pay for. It went very smoothly. Other times, when you had a bigger problem, it was a little bit more difficult.

My heater was not turning on and staying on correctly, and so I submitted a claim for it online to American Home Shield. The technician from ES and Air was great. He was very professional and timely, and everything was repaired that same day. Overall, that went great.

I've been with AHS for three years and they have been doing a great job. Any time I've had a claim where somebody came and fixed something, I've not had any issues. For my plumbing issue, the contractor did a good job and fixed the problem. However, their first time out didn’t resolve the issue, but the second time did. And when they came back out, they weren't here for more than 40 minutes.

Submitting claims was a snap. It was much easier than I anticipated. The service of the contractor was much better than the local fellow who we had out to just do some inspection and run some basic maintenance. The Home Shield guy came from Columbia, South Carolina. He was far superior, knowledgeable, and great.

I am happy with them AHS. The contractor they sent fixed my plumbing issue right away with no issues.

What American Home Shield advertises is basically what you get. You can do your claims both on the phone or online. You put in a claim and they come right out to evaluate the situation. If they can fix something, they’ll repair it. If not, they’ll replace it. But they should improve the time-lapse. My refrigerator went out and it took me almost a month to get a new one. And even when I kinda agreed to go buy one, they’d just reimburse me. It was like, “You try to be almost a month without a refrigerator.” They sent a technician out here and he said that they had to order a part. That took a while. Once they found out that the part was no longer made, that took a whole lot of time to get corrected. I was without a refrigerator for all that time when I could have gone and bought one then they could have just reimbursed me. But they have their rules and their policies.

I like that with AHS, once they fix something and you have a problem, they’ll come right back out with no hesitation and check it out as many times as they can. They sent out Air Majesty for my upstairs air conditioning, which wasn't cooling. The contractor was very professional and answered all my questions. He did everything on the spot and also gave me tips.

High Altitude Plumbing recently came out for a leak in an upstairs bathroom. It was coming through the ceiling downstairs, so it was very critical. They came right away and they did a great job. Then I discovered my other toilet downstairs had a small leak I could see on the floor. So they came back and did that one too. They came out the same day. One guy left and then the other one came about two hours later. I would recommend them. I’ve already told people about them. They were great. It was a wonderful experience.

This was my first claim with American Home Shield and it was a piece of cake. The response time was awesome. I sent them an email and in a matter of just a few minutes, I had a response. An hour after that, I had an appointment scheduled for the next two days. My air conditioner quit working and it turned out that the fan motor was burned out. So, it had to be replaced. Everything was wonderful and I was very satisfied.

I submitted a claim online to American Home Shield for my dishwasher. I got an email back saying somebody had been contacted and they would be contacting me within 48 hours. A tech from Repair My Appliance Inc. came and looked at the dishwasher. He was very pleasant and went through everything. He showed me stuff and said he would try to order the part needed. He told me he somebody would be back in touch with me to fix it. AHS then just replaced my dishwasher.

Ray Stovall Plumbing came out for a plumbing issue and I feel much better about him than previous contractors that AHS has brought to us. Ray was very honest, efficient, professional, and accommodating. He's supposed to come back and install the showerhead. Other than that, it went really well. A previous contractor claimed that the issue with my faucet was covered by a lifetime warranty from the faucet company, but that wasn't true. Ray obviously knew what he was doing, what the issue was, and that the parts, which were not under a lifetime warranty, needed to be replaced. Moreover, he found the correct part on the very same day, came back and replaced it very quickly.

I prefer submitting my claims to American Home Shield over the phone, and their reps are fantastic and great to work with. The guy from Repair Solutions is usually here within a day. He looked at both the washer and the dryer. The washer was leaking and the dryer was making a sound like it was gonna take off. The dryer was an easy fix. The washer, on the other hand, was a little bit of a problem. The seal wasn’t sitting quite right, but he was great in dealing with it. He came back and checked it out, and he never complained. He also called us to make sure everything was good. I like him. He has also worked on our refrigerator that went out, and he was wonderful to deal with. He came and looked at it, ordered the part, and then he was back within the same week. Everything is working great.

The gas company reported a leak and they complained that because of that, they shut down the HVAC. They were also complaining that the heater was not working. So, there were calls to come and check if there was any. When the contractor came, I showed him where the equipment was located. He went ahead and told me that he was gonna test for a leak. When he was done, he explained the product he used and the reaction that showed that there was no leak at all. Then, he explained that one of the tubes were into something and they were not supposed to be in. He had to take them out.

I submit claims with Home Shield online and then a contractor usually comes out in one to two days. A-US came to check our air conditioning unit which wasn’t working properly. He was professional. But when he called me back, he was not. I wasn’t satisfied with his diagnosis. Home Shield called to tell me what I would be out of pocket, and then I expressed my concerns and they relayed that information to the company. The very next day, the tech called me back and I told him that we were seeking a second opinion.

I like the AC contractors. They did exactly what they needed to do and fixed things that were not right. They were very good. I had them come back a second time to make sure it was good for the summer coming up. It sounded like it was making funny noises but the guy opened up the air handler and it's all mildew. It's 20 years old and we're contemplating just buying a new system.

With AHS sometimes you get somebody who understands what’s going on and they ask the right questions and sometimes, they don’t. I had one gal tell me she was going to work on something and get notes in, but she didn’t follow through. I called the next lady and that representative was on it. She handled the business and got everything taken care of.

The plumber was very, very nice and very respectful, but I was glad my husband was here because he wanted to do things that really made no sense. We kinda knew where the leak was coming from and it was just common sense to us. We have a crawlspace underneath our house. The night that I called to make an appointment with the contractor, my husband had crawled underneath the house and he saw where it was coming from. So when the plumber got here, I told him where my husband crawled underneath the house and where the leak was coming from. The plumber crawled underneath the house too and he said he could see where the ground was wet and we should look right above that. But he wanted to cut a hole in our subfloor. But we have crawlspace.

My policy with American Home Shield just started on Sunday and I had to use them literally that day. The service so far has been great. They were really responsive to getting to me to schedule someone to come out. Luckily, with everything going on, I’ve already been home. So trying to find a schedule for them to come wasn’t hard. Someone came out on Monday but unfortunately, that plumber didn’t service the tankless water heater that I have so they had to send another contractor. The next contractor came out on Wednesday and they looked at the problem right away. They were super professional and they let me know what the problem was. Right now, we’re just waiting for the part to come in. I just wish I have an estimated date of arrival for it because I am home so much and I do need hot water.

The heat went off and it turned out it was a gas valve up in the unit wasn’t allowing any gas to come in from outside to turn on the heat. The tech did a good job. He was fairly quick to come out after I called in the claim. It took him a day to do the job because he found the problem and then had to go back to the office the following morning to make sure the unit was the proper unit and then, he brought it out and hooked it up and it was fine.

When our oven was going in and out and not heating properly, I made a claim through the website. It then popped up on the screen who my contractor was gonna be then they called me within a couple of days. Lake Area Appliance Services came out and looked at it. The guy thought it was one of two things. He ordered one part, it came in, and said it didn't work. They tried to order it again and couldn't find it, but in the end, they did a really good job. We have four children who are in private school. If there's a big expense all of a sudden for an appliance, that can be hard for us sometimes. We've had American Home Shield for two years now and it's great. Plus, I know they send out good service people, so I don't have to worry about who's gonna come out here.

In January, the tech came out initially and I assumed everything was working. But I realized something with the thermostat wasn’t working right and he replaced that. Then I noticed that when the unit came on, I could smell gas coming through the vents. That was when I called AHS and reopened the claim and said it wasn’t fixed. The rep was friendly. The tech came out and assessed it. He was very responsive and knowledgeable. He took his carbon monoxide tester out and realized that there was carbon monoxide in the house. He had to order the part and come back. But in the time he was working, it was all well-done. And he got the job done in a timely manner.

We didn't care for some of the workers our previous warranty company sent out. Some of the workers who came said that American Home Shield was better and they got paid quicker with AHS. We went with AHS and so far, they've been right on the ball. Their contractors have been good.

When Appliances and More came by, I had one of my parents there and they had no problems with it. The contractor fixed the problem of our refrigerator. It’s been easy to call and get stuff fixed with American Home Shield because I am not mechanically-minded.

American Home Shield came with the house 30 years ago and they didn’t fix anything which was very frustrating. I haven’t had them again until I purchased this house and I've used them a couple of times. I'm probably paying more for it because the things I've had fixed have been small and would have been $70. I've probably not saved any money, but it's just peace of mind.

We had a leak in the air conditioning and I called Home Shield on a Friday. It was a series of automated prompts and it said that I would have information on when they were coming within 24 hours. Affordable Comfort came and did a good job. We noticed the drip before we were having any cooling issues with the AC, but we would have started experiencing some issues. The drip pan was clogged, so it was leaking internally, and they had to fix it.

Home Shield has been great. When we had a plumbing issue, my wife was home when the contractor came and she said everything went well. They did an outstanding job.

We have been with American Home Shield for 12 years and when something couldn't be fixed, they would replace the product without any problems. The service call fee of $75 is okay and it’s awesome when it doesn't go over. But AHS should find different contractors and should not use people who are gonna rip you off. We had to get a water heater replaced and we came out of pocket way too much. We were kinda stuck because our water had literally been off for probably a week. The contractor didn't contact us and they overcharged us. I wrote a review on their website and everybody was saying that they were a rip-off. I didn't know that then and it was too late. Also, we have a pretty good-sized town here that you would think AHS would use more local, but they use more out of town.

A ceiling fan and a light fixture were both out. I filed a claim with AHS and the process was easy. Then after a couple of days, the tech from Strong Tower came out. He was great, very professional, and very nice. Since then, everything has been going perfectly and we love the fixtures. So far, we’ve been very satisfied with AHS. But the last contractor that we had for a plumbing issue cut into the drywall in our bathroom. And he said that he let American Home Shield know and they were sending somebody out to patch that drywall. But they never did and we still got the hole. It's not in a very conspicuous spot, so we'd forget about it, and that wasn’t his fault. I hadn't followed up much on it either but that’s something that Home Shield was supposed to do.

The blower on my heating unit wasn’t working and I called American Home Shield. The customer service reps from American Home Shield have always been helpful and the next day, Ohana, the contractor, came out. They got it done in a hurry but very efficiently and the heating unit has been working fine ever since. My house is 60 something years old and you know that AHS is there.

Our AC was not operating at all. Ants had gotten into the contact and made it bad, but the guy from Airmax repaired it the same day on the same trip. It was quick and easy. He seemed very professional and we were happy with that one. He was great. We have another open claim right now with a simpler item, but it's a more complicated repair. We’re halfway through that and we're awaiting to hear back on it.

Submitting the claim online was quick, and On Time Plumbing & Heating was great. The service was good and they were prompt. They were out here that day and had it fixed. I was satisfied with the timeframe. The guy was swamped and there were some more issues that he was not able to take care of, but I was able to take care of them. American Home Shield said that I could do three plumbing claims at one time, but they should allow you to file more than that. There are four sinks in the house and if all four are leaking, they will say that I will have to do each sink individually as a claim. But then, they only let you do three.

Sometimes we had good experiences with Home Shield, sometimes not. I called them for my washing machine's rinse cycle that wasn't working. AG Appliance Repair came and found another problem, and then got a part. They came again, replaced the part, and found another problem. They again ordered the part, came back, and finished the job. They were excellent.

I called AHS and spoke to a live person for a slab leak. They said that the contractor would call me within 24 hours. I was disappointed with First American Plumbing. Lonnie, the plumber, did a good job and checked everything out. He explained what he was doing and then told me that I had a slab leak, which I knew. He told me that their solution was to tunnel under the house, under the slab, to get to the leak and repair it. He also told me that it would cost me $8,666. He said that if I paid him the $8,000 that day, I'd have a 10% discount. I talked to my wife and he went to the car to call AHS. Then AHS called me and said that they talked to the plumber. I said that $8,666 was kinda high and that I was gonna get a second opinion.

I've had American Home Shield for a while. A couple of years ago, I used them. I called about for the hot water heater again. I couldn't understand why AHS wanted to go back with the same hot water heater. I wanted to have a different one because this was the third time with this particular hot water heater, and I didn't wanna go with it anymore, but I had to go with it because that was what they wanted to help me with.

We had a short in one of the connections of our air conditioning unit. I spoke with someone from AHS when I was scheduling and we were able to get what we needed to be scheduled quickly. I wasn’t home and my wife let the technicians from Three Brothers in. They were our contractor for this claim. They seemed to be quick and in and out. The only thing was we are in Houston and it was getting warm. We couldn't get someone out for a couple of days but that was because Three Brothers was all booked up. That was the only delay. Other than that, everything worked fine. Our AC has been working since then. I’ve had a good experience so far with AHS. We’ve had two issues and luckily, they were issues that didn't take a whole lot of work or equipment so technicians were able to come out each time and fix the issue right away.

Home Shield's process seemed pretty easy. However, we've had to kick one contractor out of our house. He was sent to us and was just very problematic, caused more problems to our equipment than in the beginning, and there were multiple lawsuits against him in our town. I found out as I was complaining on social media about that guy. And then, when a year and a half or so later I had a problem with our HVAC and put in the online form, Home Shield sent that same guy back out so we had to cancel that. They don't have a way to permanently block a contractor from coming out. I would have to call and do it manually.

Our dryer stopped working one time. We also had an issue with our ice maker in our refrigerator. It made ice but then the ice would start melting on the bottom of the tray. So, we would get this huge block of ice that forms. Every two or three days, I would have to go in, pull the ice tray out and chunk up all the ice to get it out so that we could get new ice in it. We submitted a claim through American Home and they sent out an appliance repairman who has really poor reviews on Yelp about his timeliness and his ability to perform repairs. He said that he had to order a part for the dryer which he did. It came two weeks ago and he came back and repaired the dryer. He then said that the issue was not the part that he replaced but the motor. I don't understand how he didn’t troubleshoot that right away.

We’ve seen American Home Shield advertised on TV and we’ve heard people say that they're a good service. We decided to try it and we’ve been with them for about a year. We had a plumber out and he charged us $75 for a copay even if he didn’t do anything. He said the garbage disposal was okay. But when we had a claim for the refrigerator, a new condenser was put in. We’re happy with AHS although we only use it when we need to. They take care of us when we need something.

We thought we had a leak so we filed a claim and Absolute Plumbing came out overnight. It was a stopped up drain and the tech did an excellent job. He found the clog, which was upstairs, so we were dripping through. He got around to where all the connections were and confirmed that nothing else was leaking. Home Shied has been great so far.

AHS has been quick and efficient for us. One time, our garage door wouldn't close and I submitted a claim online to AHS. They told us to expect their contractor the next day. K.T.M. Door Control Inc. came out and they fixed my problem quickly.

I recently purchased my home and within the first month of moving in I noticed the inside coating in the cavity of the microwave was peeling. I filed a claim with AHS and they sent a technician out to service it. The next day I was called by AHS telling me that this is not covered under the protection plan that was purchased through my escrow. They also said that the microwave was functioning properly.

The fan of the air conditioning unit wasn’t working. The guy from K & W Heating took care of it. He was very efficient, courteous, on time, and phenomenal. He did it within two hours. Everything was good and I’m satisfied. Overall, I like American Home Shield and I’ve been using them for a long time for home insurance.

The light wasn’t working in our family room. Since I never have any luck with AHS' online system, I talked with a representative about making a service request. I always do that. They thought it was an in-the-roof fan but it was the light and the ceiling fan in the sunroom. They sent out Certified Electric Technologies. Usually, a contractor calls me within 24 hours to set up an appointment. Depending on my work schedule and theirs, it can take upwards of a week or so and sometimes two weeks. I had another claim for a plumbing issue which I called about and AHS assigned a contractor. The contractor called me and he came the same day. The service that the contractors provide is normally good. I only had one really bad experience.

I have been with American Home Shield for two years already and they do everything well. I submitted a claim over the phone and the process was easy. Their contractor is very high quality, too.

We filed the claim for our AC online, and we had an appointment the next day. The tech had to replace a part of the AC for it. I only took him like less than 30 minutes to do it. I feel good about it. That was our first time submitting a claim and the experience was A-okay.

Our microwave wasn't heating up, and we couldn't get it to heat anything. Also one of the burners of our stove was blocked. The technician called before he came. He was very courteous and was able to repair them but had to come back to get the part for the microwave. He also repaired my dryer. All the units worked really well after. The guy did a great job. I really appreciate AHS. I recommended them to my brother

We bought this condo that came with the AHS warranty and my wife and I were having a debate last year over whether to renew it or not 'cause I'm typically not a warranty insurance kind of guy. But we have a lot of appliances that are not cheap here and it's a roll of the dice a little bit. The only issue we've had so far is the garbage disposal. Around here, it would cost 500 bucks to get somebody and get it in, and you're jacked around. Recently, we filed a claim and everything went well. When the tech showed up the first time, the garbage disposal wasn't leaking like it had been every single day so he couldn't fix it. We ended up having to call him back and it was leaking like a sieve. When he came back the second time, he fixed it. He was polite, he took his shoes off and he was in and out. He did his job while I was on a conference call. I shoved some nasty stuff through it last night and it's still doing all right.

I have been with American Home Shield for a couple of years ago. I stayed with it for two years. And then, I stopped for one year because I thought that I will travel a lot. I have one kid in Michigan and one kid in Indiana. And after that, I talked to my son in Indiana. My son is faithful and loyal to American Home Shield. He'd been with American Home Shield for 10 years. He said, "Mom, even if you don't use the house and you are not staying in the house, the house still needs repair. So please, have it back." So, I got it back last November. Recently, the contractor that AHS sent for our garage door motor seemed okay. I like the quality of his work. In the future, I might recommend him to my friend or whoever needs it.

The instrument display, the pushbutton pad on the front and some of the buttons in my dishwasher quit working. I submitted the claim online to American Home Shield in the evening and the next day, the technician called me to set it up. It was three days before they could make it out but with all of this going on, I have no problem with that. They’ve done other stuff for us in the past so, they’ve always been good about being on top of getting out here to check on us. The dishwasher was non-repairable so I am waiting for a call for the new one to come in and be installed.

I like American Home Shield. When we had a leak and it was coming into the living room and the bathroom, we had to turn our water off, so we had no water in the house. I’ve always called AHS. I like getting a person and don’t like the online. And to me, this was kind of an emergency and I didn't wanna just put it online. The lady that I talked to was so sweet. She told me that she was gonna get me a provider. She then put me on hold and called that provider. They couldn’t make it, so she called Myers. She could tell I was stressed not having water in the house and really went out of her way. She was wonderful.

In late February or early March, I filed a claim for my furnace. I did it online, which almost seemed too easy. I had not done it before and thought that it couldn't be that easy. So I also called just to follow up. I spoke with somebody and they confirmed that everything was set up. It worked out really nicely. My furnace wasn’t kicking on. The issue was a dirty igniter and the tech was able to fix it and clean it up within 15 minutes. He was on time, very quick, polite, and professional. He also kinda gave me some tips.

We got American Home Shield with a new home purchase, and everything has been great and professional. There was no heat when we went to the house for our first night. I submitted the claim online and then we scheduled the repair. The tech from Air 72 came in early. He was very pleasant and he fixed the heater in half an hour. Our experience with that contractor was great.

I smelled gas, so the contractor came out and checked the furnace. The repairman was very communicative. He was specific and he told me what he was doing. I was very happy with him. I've had AHS for over 15 years. But in the past, when I dealt with customer service on the phone, they were not the best. Sometimes, I felt like it was an attitude and it was very frustrating. Because usually when you’re calling, there’s a problem, and it should be people who are understanding and not who are gonna be antagonistic for you, and I find that that’s been the case in the past. People should read the fine print before getting the policy because there are many things that are excluded that you think would be included and then you find out after the fact that they are not.

I had my stove fixed once and American Home Shield’s service is good but a lot of times, they don't pay for certain things, which is a problem. They would send somebody out and the technician would say that they couldn’t fix it, then our money would not be given back to us. AHS would say that they sent the contractor out and that there was nothing wrong. But they charged us the $75 and they should not do that. They should put a credit on the account.

I got the warranty to cover anything that might come up and when the refrigerator was leaking on the bottom, OKC Appliance King fixed it. Water was leaking on the floor and I called the claim in to American Home Shield. I was told somebody would call me and OKC did call me. Then they did what they needed to do.

My recent claim with AHS went pretty well. The contractor came in. He was very professional and took precautions ‘cause of the virus. And so, he did what he had to do and didn't take long. I haven't had any issues whatsoever with American Home Shield. I also haven't had a problem with anyone that they sent out to my residence. Sometimes, the transferring of the phone calls, they send you to different people. But I understand that’s probably not their level of expertise, so that’s why they have to do a lot of the transferring phone calls. And it’s just part of the process. I recently canceled my policy with them, though, because I’m moving out of this house. I have my brand-new home. But once that is over, I’ll pick American Home Shield back up again.

I’ve been with American Home Shield for at least three years, and I had a problem two years ago and I responded. This is the first claim I've had in two years and it was just fine this time. I scheduled the problem and asked for service online and they were responsive. It came back quickly. The contractor did a very good job. They were very thorough and fast, and I was very pleased with them. I'd call them back.

My oven had a temperature issue and just wouldn't stop heating. I submitted a claim online to American Home Shield and found their site very easy to use. That time, I submitted the claim about 5 o’clock in the evening, so I knew The Appliance Guy LLC, AHS's contractor, would be closed. So I called at 8 o’clock in the morning and they fit me in either late that evening or the next day. Their tech Matt was a very nice guy. Things have been working perfectly since he came out. I've been using American Shield since 2004 for two different homes. I had them for 11 years before in Texas and three years here in Wyoming. For this claim however, I didn’t get any notification that they had approved the contract to purchase the parts needed for the repair. Other than that, I like AHS.

Updated on 05/15/2020: Great company. Well last month we put in a worker order for pipe leak behind the washing machine. Had to have asbestos test paid out of pocket so the plumber can come back. Then plumber said, "pipe leak is in the slab." Haven't heard back from him in two weeks 7 weeks and no resolution. The we put in a work order for our Air Conditioner 4 weeks ago. AC tech has been out three times to diagnose and test for leaks, and that's not resolved. The put in a work order for exhaust fan in an attic that's been denied. Exhaust fan tech noticed the duct work was broken. Put in work order for duct repair. Duct repair guy came out Monday and took pictures. Did say there was asbestos on the broken ducts that has to be removed. Still waiting on everything to get done. Can't wait until they take care of everything.

The technician AHS sent from Blue Ridge Mountain is incredible. I had him out here before on another repair with American Home Shield and he did a fabulous job. The big problem though is scheduling. The first time I had them, they were scheduled to arrive on a certain date and time window, and they didn’t come. They also didn’t call, so I started calling when the time window passed. They told me that they had gotten tied up and they’d have to make it the next day.

I like submitting claims over the phone. Home Shield's reps were very professional. Our spa's pump bearings were very loud and they vibrated. When ABNation first came out, they evaluated and came back two days later and fixed it. Then, they had to bring out a whole brand new one because ours was not fixable and had to be replaced. They were very professional, on time according to what time they were going to be here. It was just a very good experience. Everything was great.

I’ve lived in my home for several years and one time, I was talking to my brother at Christmas and he suggested I get a warranty. I had a claim with AHS for the air conditioning, which wasn’t blowing cold air. They said that the contractor would call soon and the contractor did. They made an appointment for the next day. A guy came out and he was clean and professional. He went to the unit outside, opened up the fuse box thing, and flipped a switch that had tripped. I was expecting to have to buy a new air conditioning, but it was a simple fix.

The garage door would not open. When you push the button, it should wanna go up but instead, it couldn’t do it. So I just pulled the cord and manhandled it until K.T.M. Door Control came. The gentleman they sent out was Tim and I really liked him. I told him what the garage door was doing and he diagnosed it by just jumping on the ladder. He looked inside the housing and went, “Yup, that’s it.” He figured what it was by what I said to him. It was the assembly and he fixed it in about 15 minutes. He greased it up real good and it hadn’t sounded that good since I bought my house in 2004. I was very impressed with the speed in which he did it. He also didn’t try to upsell me because I'm a woman or try to tell me I needed rollers. He got the job done that was needed and that was it. He was very nice and polite.

When my dryer quit working and I filed a claim with AHS, I was surprised that the tech came in just 24 hours. He was nice, professional, knew what he was doing. He came on a Tuesday and had to order a special part for the dryer. Then he came back out that Friday and replaced the motor. I was pretty satisfied and happy with how it all went.

I have a neighbor who has used American Home Shield for a few years and he said that it may be a good idea to use the service. American Home Appliance, however, did not fix my icemaker that was not making ice when they first came to do the work. They had to come back a second time and then they found something that was wrong. They ordered more parts, but they have not come back to complete the job yet. My wife was at home when the contractors came and from what I could gather, they seemed to be nice. The only problem I had with AHS is that somebody called me on the phone and they could not pronounce my name. Nevertheless, they have been responsive.

It has been great to have AHS. Submitting claims has been really easy and the technicians have been really responsive.

Originally, American Home Shield was able to give me what I wanted as an upgrade. It was a Kenmore dryer and for some reason, they were unable to have the dryer delivered and I couldn't pick it up at any place. I tried to go back and get a different kind of dryer and I couldn't find one that worked as well. So, I ended up getting the reimbursement and order the dryer myself. It would have saved me several hundred dollars if I had gotten the dryer through them like originally planned. Also, they're supposed to be sending a check for that but I haven't received it yet. Other than that, the contractor from Bell's Appliance was great and the claim went okay.

Submitting claims with Home Shield is really easy. I really enjoy it. I've been with them for three years and I usually call my claims in. And consumers have a choice of paying for it monthly or paying a large sum at once. The contractors have been good and fast. They usually get in contact with me on that same day or the day after and come out within one or two days. I had a heating issue and Make It Right came out. The tech was really professional and he fixed it really fast.

I sent in a claim for the thermostat and someone came out very quickly. Everything was good with the technician. AHS is good but their price is a little high compared to some others.

The air conditioning was not working so I filed a claim online. I received a text the next day as to when to expect the contractor and then AC Wizards came by. The technician looked at a few things and said that the issue was electrical. So he put in a claim for the electric company to come out. When that guy came out, he said, after looking at the breaker panel, that it was just burnt out, that we needed a whole new breaker panel and that it wasn’t covered by American Home Shield. After that, American Home Shield called to let me know for sure that the breaker panel was not covered. They made sure I understood that. We needed to pay $2,400 to get that repaired.

My hot water tank went out and it was gonna flood my walk-in closet. With everything else that’s going on in the world right now, it’s a little bit harder with people’s hours being changed. Under normal life experiences, anytime I’ve called their number, somebody always answers right away. But this time, I had a hard time getting ahold of American Home Shield. I realize they’re working from home as well, but I had a much harder time. I spent a good hour trying to reach them to see if they were open. I am one of the people that are completely without income right now due to the situation going on in our country. I didn’t wanna spend that $100 on that service call until I knew for sure that American Home Shield was actually up and running.

So far, I love my American Home Shield warranty. I had two separate calls with them which I submitted online. One was for an icemaker on my refrigerator door and the other was for my oven. It wasn't that long before a tech came out to look at my issue. He was great. However, my brother doesn't have the same feeling about AHS. He had just bought a home and the owners bought cheap house coverage with AHS. One of his appliances went out and AHS didn't fix it. After asking him though, I found that his problems were because he didn't pay for extras. At the time, we had just bought a house as well but we upgraded our warranty before we closed. Now, we've been in this home for almost two years and the return on investment has been well worth it.

At our last home, we bought a lot of appliances and did a lot of things through Sears. They offered us the full house warranty and purchased it from them. The first time we used it, it took over a month just to get approval for an air conditioner repair and then we found out that they only covered one of my units, not both. I wasn’t happy at all. I researched for American Home Shield. There was a lot of good and there was some bad just as well based on the pros and cons and also the amount of coverage I could get. They cover multiple units, they cover my swimming pool, and they’ll cover my septic system. I couldn’t beat it. With our recent claim, the guy from Complete Residential Services came and he was on point, on time, respectful, professional, and knowledgeable. He did a great job.

I have a contract with American Home Shield for maintenance and they have been excellent. The contractor they sent for my AC unit was a good company and I am very happy about that. I'm very satisfied with AHS.

I used to have a different company before but one day, I had a claim and they took almost two months to resolve the case and then somebody recommended American Home Shield. I called and they confirmed 100% coverage. I think it’s worth it because I don't know how much I have to pay for the thing that they fixed already. I think for a long time, it’s going to work because if something bigger is a problem, maybe they are gonna fix it.

My refrigerator was leaking out of one side. I submitted a claim online and it was pretty easy. I heard from Appliance Network within the next two days. The guy came out a couple of days later and fixed the issue promptly. He came in and he didn't touch things he didn't need to touch. Also, he explained to us what happened. At this point, we haven't had any more water leakage.

My sink needed new faucets. Something played out on the inside of it. I called my claim in and Hays Plumbing, Heating & AC came out the next day. I recommend Home Shield. I've had them for about four years and they're a good company. They get the work out on time and it's good professionalism.

We didn’t think that the furnace was putting enough hot air. When it was cold here, we’d set it way up to 76 in the house and it would still be cold. Submitting the claim was very easy. I called up Home Shield and they took care of it. The young man from Airmax was out earlier than expected. He checked out the furnace and ended up having to check the air conditioner. He came right in and did what he needed to do. He was very cordial and excellent. We have stayed with Home Shield and we'll continue to.

I have used American Home Shield years ago in a home that my husband and I had purchased. They were great then. I chose Select the year before when I first moved into this house and they were horrible. It was like pulling teeth to get them to cover anything. But with American Home Shield, you pretty much know up front what they’re gonna do and with this recent claim, I was perfectly satisfied.

We just got the policy from American Home Shield in September and this is our first claim. Comfort First Heating & Cooling did an excellent job. They had to order a control board for the furnace. I didn’t have any heat for several days but I went out of town, so I was okay. I was here when they first came and then when they came to put the part in, and I was pleased with them. They were on time and they were very professional.

I’ve been really pleased with AHS. When I had an outside outlet that needed to be replaced, everything worked out fine.

I had a leak from a drain in the bathroom and it didn’t take the technician very long to be scheduled after I submitted a claim online to American Home Shield. They gave me the name of the company and I called them. The contractor repaired it the same day and did a good job. I was satisfied with the service. I found American Home Shield on my own and we used them for one year but we switched our warranty away from them because their price was extremely high for a renewal. I called them and what they offered was very minimum.

The dishwasher wasn’t working and would deposit a lot of stuff all over the dishes. The top rack would come out completely dirty and the bottom rack would be all clean. I contacted American Home Shield and usually, I'm told to expect the contractor in 24 hours. The contractor came and said that they would get in touch with AHS and let us know what was going on. They never came back and never contacted me. It then took almost three weeks before AHS had Precision Appliance come out and look at the dishwasher. The contractor was very professional. AHS has also done my washing machine and dryer and every time, they’ve been very professional and timely.

When the AC wasn’t blowing cold air, we submitted our claim on a Thursday and we were contacted on Tuesday. The subcontractor sent me a text letting me know when he was on his way and he came out quickly and diagnosed the problem. It was a fan that needed to be replaced and he replaced it. The AC was fixed and it’s all good. It was $100 for them to come out and I didn’t get any extra charge. I appreciate them not trying to upsell to something I didn’t need.

Everything has been pretty easy so far when filing claims in American Home Shield's website. I’ve made two claims and I’ve always had somebody come right out and get the job done.

There was a time when the outside part of my air conditioning system sounded like it was rattling. We submitted a claim to American Home Shield on a Friday. It sucked to have to pay $100 upfront when I don't really know how much the service would have cost in the first place. Their tech from Airmax Heating & Cooling came out on a Monday and fixed the issue in 25 minutes. A capacitor was out. However, the receipt the tech gave me didn't even list any costs.

American Home Shield did well. They filled my request very quickly and the contractor was very prompt and efficient. They're 75 miles away but they came as fast as they could after AHS called them. They were here the next day.

I have a friend who had American Shield for many years. He lives in North Carolina and he kept telling me sometime ago that I needed to do it because it's really critical for me. In the past, when I did some repairs, it was very difficult for me. First of all, sometimes if something breaks, you never know who to call, so you start looking and asking the neighbors who to call or what company is good or what is not. It's much more troublesome, and here, it's quite straightforward.

The homeowner prior to me had an account with American Home Shield and then, we took over. They never had an issue from what I heard and then I never had an issue with AHS. I go on my account online when I submit a claim and it says “Request a service". I push the button and then, I go through the whole information. American Home Shield sends me a message back right away and tells me who they're setting me up with and who the person is who is gonna be coming. Then, I can track them. We’ve had them for a year and we’ve used them twice for an air conditioning and then once for my dishwasher. I’ve had to call in and the contractors came out faster than I expected, which was great. Everything was fixed and done.

We've had had two claims with Home Shield since we’ve been here. We had one right when we moved in. During the first week, the washing machine broke out and we got that fixed. That was really seamless. The most recent was for our fridge. It was still operating but when we pulled it out, the back was wet and rusted and something was wrong with it. The contractor had to come out and it went really smoothly. They verified it was still an existing technical problem that happens with some models. They used to have a repair kit for it, but they don’t repair them anymore. They just warranty them. They called in the warranty and we're getting a new fridge. I took the cash option and I submitted our receipt over email.

We've gotten good service with American Home Shield and so we've had them for about a year or two. Recently, the washing machine was leaking and AHS was very good about the response. I made a phone call. Their operation set up a date for the contractor to call. Universal 1 Repair called and came out and looked at it. The guy took about 10 seconds. He turned the water on and it started coming out right from the bottom. He said it would probably be more expensive to repair it than replace it and we took a regular exchange. We got what we expected. We're happy.

I've been with American Home Shield for two months. Everything went magnificent with Reloaded Appliance. They came out for a washing machine. There was water clogged up, so it would not drain the water, originally. That was the major problem with it. The technician was awesome and was a real gentleman. However, AHS charged me an extra month. They charged me for December twice. They owe me for a month and I've already disputed it with my bank, Chase. They did the claim, but American Home Shield wrote to Chase that it's a valid charge. It's not, and because of that, I'm not happy with AHS. It’s only $44.99 and they should be able to take care of this. It's a shame because I already gave them a great review.

It's been at least 10 years that I've been with Home Shield and their service is sometimes good and sometimes bad. I submit my claims over the phone and the contractors have been perfectly fine.

Home Shield was very professional and nice in assisting me because it was my first time making a call. They were very helpful with that. I really like the service. When Myers Comfort Specialist of Montgomery came out the first time, they had to order some parts so it took three days to get the part, and then about an hour for them to do the installation. I'm very satisfied with that. My mom was there. She doesn’t like people when they come around and I’m not home, but they were very nice and she wasn’t fearful of them. They were very professional so she was at ease with them.

AHS has been very helpful for us because our home is not brand new. It’s a protection for us just in case. We’ve had a dryer, dishwasher and recently AC repair and most of them have gone smoothly. The AC is working perfectly fine now. The person that came out was very efficient. Everything is working as we expected. We appreciate it.

I had an air conditioning issue and AHS assigned Climate King. I had them in the past before and they were horrible. Their quality of work was lousy and they seemed like they didn’t wanna be here. They weren’t professional. I paid them so much and they were not repairing it. It was something really simple. So, I was kinda leery about letting them come again. But this time, it was a new guy and he was really good. Overall, I’m satisfied with AHS.

AHS had an offer for air conditioning routine maintenance for $75. They do a check on the system. My air conditioning is original with the house and the house is 33 years old, so I figured it might be time. It took a while to get it scheduled because there were certain criteria that they needed, such as the temperature had to be over 70 degrees outside. We had a delay there, but I’m not holding them accountable for that. They could have come out, do a quick check, and say they were done. But they were conscious enough to say that it wouldn't be accurate unless it was at least 70 degrees outside. Hats off to them.

I had no air conditioning and the contractor was out the following Monday after I submitted the claim to American Home Shield. So, it took half a business day because they were here early afternoon. They were awesome and I would use them again. I would recommend them. I am much happier with AHS now than I was the last time we spoke to them but I’m not happy about their Facebook webpage. It prevents people from being informed consumers because if they wanna find out about a company, they don’t wanna sit there and find out the rates nor look at advertisements. They wanna look at people’s comments. All the comments whether negative or positive are embedded in advertisements and if you look at their Facebook page, there’s a bunch of people who say that nobody is responding to them. And if you send them a message, it’s the same thing. You get an automated message but nobody contacts you.

When I had just bought my house, everyone had told me getting a home warranty was a good idea. However, being with AHS has been an up and down situation. When there was a plumbing issue with the water pressure in the garbage disposal, submitting my claim was a headache because of the whole COVID thing. I was on the phone for the first time for an hour and 30 minutes. The lady put me on hold and then I was disconnected. When I called back, I couldn’t even reach a person. I submitted the claim automated, then I had to call back for the add-on. The wait times were kinda ridiculous. But it’s usually not this much of a headache to file a claim.

American Home Shield responded promptly and they got it taken care of in times like this when there's lots of corona business. The only thing that we had a problem with was the heat pump outside. When the guy came, he spotted one thing and then he missed another thing. He spotted the compressor needed to be replaced. So the next guy came out to replace the compressor, and then that guy also realized that the fan wasn't turning on. So then they got a guy out to replace the fan, and then the guy came out there with the wrong motor so he had to go back again.

We called and set up the appointment for our dryer on a Thursday, and they came out on Tuesday. It would have been nice to be faster, but we’re in crazy times right now. The guy was professional and very nice. He didn’t talk very much and he just went straight to work. When he was fixing the dryer, it smelled like something was burning really bad, so I thought I would wait until my husband was home just in case. But he did it last night and it was fine. So, I’m just starting laundry today. We've done one cycle and it has dried. We’ve been very lucky with American Homee Shield.

Everything with AHS has been really great. Anything that we've needed has been taken care of fairly quickly.

My wife called American Home Shield for locks when we moved in and they had them changed out for us. Now, my meter is constantly running at a slow rate and at this point, I've been doing my appointments online. They make it convenient, but the first guy came out looking for leaks and he couldn't. Another guy came out today to do a pressure test and he's supposed to come back out and do it again because there's an area he has to dig up. So, they're not done yet. Still, American Home Shield is doing a good job.

I’ve been with American Home Shield for many years and it saves me a lot of money. I like to call and talk to someone as opposed to filing claims online. But what was kind disconcerting was I talked to one gal and I could not understand her. They must hire a lot of people that are foreign. I called back to find out when I was gonna get whatever it was. I kept on waiting because they sent me verification online that someone was gonna come but I didn’t get anything. I called and she didn't even document that I had called and requested a service request. But I was able to set it up and got Able Rooter. It all turned out to be good in the long run. American Home Shield is awesome. I’ve never had a problem. They worked great with me and I love all the people that have come out and worked with me. They’re all professional and fabulous. I’m gonna keep American Home Shield forever.

I’ve had American Home Shield for several years and I’ve been very satisfied with them. There are certain items where they don’t have a contractor that’s signed up with them so you have to go outside and find somebody on your own. But in most cases, if you live close to a metro area, there’s somebody that can come out and service. Recently, I contacted them for a seasonal checkup and they referred me to Blizzard Air. They came, checked everything out, and had new filters put in. The guy did a great job. He was very personable and explained everything he was doing.

I had a hot water heater that failed and the contractor, Donnell Plumbing & Heating, called me within 45 minutes of submitting the claim to American Home Shield. We arranged our schedules and the rep came out when it was good for me. So, he was very good. He did a fantastic job, were in and out and made no mess. I’d highly recommend them. AHS did great on this but I have a boiler that has failed, and I’ve had two or three people that were no shows or didn’t show up and didn’t call. AHS sent someone different and then they didn’t have someone. It has been going on since January. So, one of the claims went perfectly but there is absolutely nothing getting done with the other.

The guy who came and put the plumbing in did a great job. I did have a water leak after but he supposedly fixed it. It was a tube that he needed to put from the toilet where it wouldn’t leak. Then we had to get another contractor out here but Home Shield’s job with that is done. I’m very satisfied with my plumbing claim but with the stove, I’m very dissatisfied.

I submitted a work order for the dryer online and it was fairly easy. Then, I received a text a little bit after saying that someone will call me to set up a day and time. Within 30 minutes, that happened and after I spoke to someone, I received a confirmation of the date and time the tech from Supreme Service Group would arrive. It was very efficient and easy as opposed to speaking to someone on the phone. Receiving a text message was easy information. Also, the tech was fine. He communicated with us throughout the whole process. The dryer is working well now.

With AHS, the initial cost was good. I had something previously and thought it was time to put something on. Since we ended up having to use AHS, it was a good move. The contractor for the garbage disposal was quick and had the part on their truck. They swapped it out, showed me it worked and left me the paperwork for it.

My recent claim with AHS regarding my heating went great. It was flawless. We had to wait for a little while, but it was really no fault of anybody that had control over anything. The lady from Fast Response did go above and beyond to get us the part way faster. We've also been happy with the service of AHS. Every time I've submitted the claim through them, it's been a very fast response back from them to get somebody out to fix any of our issues. They've been great as well.

The main reason we kept Home Shield is that we have an older AC but I don't think they were going to continue servicing the older units so we canceled. We had to pay $100 per pound of Freon every year in order to get it up to speed and we were continually paying for several pounds every year because there was a leak or the system wasn't working. They weren't really taking care of the core problem. But for the most part, all the contractors they worked with were fantastic. There was only one company that I had concerns with. That was a hard situation to deal with, but the rest of the AC companies were fantastic. Those guys really knew their stuff and were very nice. I trusted them coming in and out of the house. But I didn't have enough service calls other than the AC in order to constitute keeping their warranty.

My recent claim with AHS regarding an appliance issue went well. They ended up fixing it instead of replacing it, which was not what Jones Appliance’s recommendation was. But it is what it is. It’s working and that’s all that matters. Everything ran smoothly. I didn’t have any complaints. Submitting a claim to AHS has been super easy as well. We’ve only done two claims and both of them have gone exactly according to plan.

We have been with American Home Shield since the year 2000 but there may have been a year or so we were not with them. When I can get someone on the phone, submitting a claim seems like it goes quicker. AHS helps offset some things and that is helpful but then, with other things, it’s disappointing. When we had air conditioning and hot water heater issues, they did those well but sometimes, they were not so great. I had a refrigerator in the house about two years ago and it took about five months to get the refrigerator fixed. So, that wasn’t good. Then finally, we said that we would get someone to fix it if they would just reimburse it because it took so long. That was a hard time.

We had Dan’s Pro-Lock come out to rekey the locks in my new home. It was very easy to file the claim with AHS and then they were out at noon. The technician was okay. Everything is fine.

American Home Shield is quick to respond to let me know they received my claim even if they don't have the exact details yet. A technician will be in touch with us and it’s usually within 24 to 48 hours at the latest, that we get someone out here. They were very thorough and professional. I’ve never had a bad experience with any of the technicians that have come out there. Accord Appliance kept in touch with me on a claim for an appliance issue. It wasn’t anything major and they fixed what was wrong.

We had a water leak. The guy from JL Maintenance called us within a couple of hours and he set us for the next day. He came and fixed it. It all went very well.

In the four or five years we've had AHS, I've liked how they come out and get the job done. However, their contractors have been 50-50. For some, if they feel the job is too complicated, they rather write it off as unfixable or say it's my fault so they won't have to worry about it and they wanna just leave and go onto the next job. With others, they knew what they're doing and they don't complain. They just come in and do the best they can. Still, their contractors can improve the quality of their workmanship. I've had to call for the same job again that I called for less than 30 days ago. For three of my four items, I had to call back to get things re-fixed. I want things done correctly the first time.

We submitted a claim to AHS because there was 12-feet of solid sludge all the way to the street. The contractors that AHS sent got their stuff hung up, so we had to hire a private contractor and it cost me about $3,000. With that little incident, it left a bad taste. There were some loopholes there about coverage that we weren’t aware of that came about. But when we went back to the book and read it, what it was saying as leak, the wording, is misleading. So, it contradicts itself in one section to the other.

It always seems that we need to schedule things when it's odd hours, so I figured it's easier to do service orders online. One time, something got caught in the garbage disposal and it backed the pipe up and popped the whole pipe under the sink out. Lake Plumbing came and they were there right on time when they said they were. Within seconds, they knew what the problem was and they fixed it very quickly. We were very impressed. I was recommended to American Home Shield from a friend that I really trust, and so far, we've enjoyed the service. We recommended it to a few people that were looking as well.

American Home Shield has responded to my needs each time. I’ve had about three calls for them and they have fixed whatever it was each time. They’ve done those well with no hassles. I’m very positive towards American Home Shield. I had an issue with the microwave blowing a fuse every time I tried to turn it on and the technician had to make three trips to get it right but he did it. He wasn’t a conversationalist, which was fine. He was good. The first time, he thought he had it fixed because he changed a part in it so he left. But the second time I used the microwave after that, it did the same thing again. So he had to come back. But when he came back, he didn’t have the right parts so he had to come back again and it got fixed then.

One of our neighbors had an issue with her water heater and she thought it was under a warranty, but it turned out they didn't have one. They had to pay several thousand dollars for it. I checked because I thought we were under a warranty too but we weren't. We went ahead and signed up with American Home Shield in October and I'm very glad we did.

When I bought my home, American Home Shield was who the seller picked and then I renewed it for another year with them. I submitted a claim over the phone because I did not know about the online option. I did not have an account set up, so it was after I spoke to the gentleman and did the claims over the phone that I was able to log in and track where the process is on the claim. It was super awesome. So, you can see the repair technicians that have been assigned to you, what days they were coming, and if they already came. It is like a step-by-step in the online thing. They have a fast service -- I did not think it was going to be as quick. I also thought that it would take a couple of weeks for somebody could come out, but it took literally days before somebody did and the whole issue was fixed in like two weeks. It was fabulous.

The refrigerator did not cool at all and so I called in a claim to American Home Shield. I went through automated prompts and they said that Gulfstar Services would get back to within the next 24 hours. The services of the contractor was good, fast, and reliable. They replaced the motherboard on the refrigerator, and the unit has been performing perfectly since then. I'm very satisfied. People have told me that they don't want the other companies -- they had such a bad experience with them. I'm a realtor and I have always recommended AHS. Overall, I'm been with them for 12 years.

The young guy who came for my door was very nice and professional. He knew what he was doing and didn’t have to call anyone for help. He was pretty efficient as far as what he had to do. The issue was the rollers on our door and the chain system that pulls the door up. He had to replace the two garage doors springs. All in all, he took about an hour and a half to fix the problem, which was very good for what he had to do. You can lose a finger real quickly when working with the garage door springs. There was a lot of tension on them. My wife and I love AHS. We’ve used the service a couple of times and haven’t had any unsatisfied situations where they came in and did something that didn’t turn out. They do a very good job and we’re happy with them.

When the faucet in the children’s bathroom broke, we couldn’t shut off the water so we had to go shut the water off from the main, outside the building. The friendly tech came in a day or two. He changed the faucet and it's working now.

I made a claim with AHS and did everything online. That was pretty easy to do and I was told that within 24 hours, someone would contact me. They then set up an appointment. Things went just like AHS advertised. Everything was on time and it was excellent. The contractors were very good as well.

I made a claim over the phone for our heat pump and Salyers Heating & Air came out that day. The contractor was very professional. He told me what the problem was. I had it diagnosed earlier, so he had the part with him. He went up there, changed the capacitor within 15 minutes and confirmed that the part was broken. He also wanted to make sure that his company had given me all the information, that his company treated me right. I told them they did a really good job. They were very fast and I had no problems with them.

Angel Appliances Repair fixed the dishwasher. It was not draining and I submitted the claim on the American Home Shield website. Then the technician came a day early actually. He called me and said that he had an opening. He was great. He was very fast and courteous, and the dishwasher has been fine since.

My daughter has an account through American Home Shield and she kept recommending it, then we needed them. We've had them 2 years since and when the condenser fan on my refrigerator had started making a lot of noise and was going haywire, we made a claim online. I like their website. It took the contractor a few days to get in touch with me because of something with my phone though. Still, he was very nice and we talked about the problem with my fridge. He put a new fan in.

I've been with HomeShield for 15 years and when I have a claim, I go online and request a service call. If I open up a service call the night before, a vendor would usually be there the next day. So far, I've had really good success with the vendors. Their work has been very good. Last month, Home Shield sent out Discount Contractors for a leaking sprayer on the kitchen faucet.

When I first bought this house, my heat and air unit had leaked and Mr. Coleman was the first person AHS sent out here. Not only did he tell me what was wrong with it, but he also fixed it. He did it in more than a timely manner. He came out after he had finished all the other jobs just because he knew I was having a house-warming party. When he called to schedule it up, I told him I couldn’t do it at the time they wanted because of the house-warming. Mr. Coleman, the owner, himself came that night and fixed my AC. He rigged it to get us through until we could afford to put a new one in. Not only did it hold for the entire summer, but it also held up for almost the entire winter.

My plumbing claim with AHS went great. Navigating online was pretty simple, but they should be more upfront of what your out-of-pocket costs are gonna be. I didn’t know that until the plumber showed up at the house and started the repair. It wasn’t a lot, but it was still $300. The contractor who came was very professional, quick and did a great job.

Our recent claim with AHS regarding our plumbing went very well. The contractor came out, looked at the hot water heater and told us that it needed to be replaced, which we somewhat knew because it was leaking. And I told my husband he needed a blower so that they could get up because it was in the attic. We did that. They came and put it in with no problem and I have hot water now. It’s great. We had just gotten AHS. I was really surprised that they were able to help us because it was effective March the 6th and hot water heater went out the next week. So, it was truly a blessing.

I had the contractor come out twice to fix my refrigerator and it’s still doing the same thing. The water was dripping down from somewhere when it comes in from the outlet and it turns to ice after a while. They came out and put a new piece onto something. That lasted two weeks and the water doesn't come out again. If it can’t be repaired, they need to say that and I wouldn’t have to keep paying for them to come out to do it. To have them do the same thing and it's not fixed, then I just wasted money. I have to pay $100 every time they come out, so I can buy another refrigerator after a few of those.

It’s really easy making a claim with Home Shield online. I filed one for my pool and that went well. The contractor, Knock Out Pools, was good. They were really nice, knowledgeable and kept us informed the whole time.

When I filed my claim, AHS said that they were sending me the email where they were providing the person who was coming to repair. They said that I could talk to the contractor in the morning and gave me my claim number. When I called the contractor, they said that they could schedule the repair. They immediately came off on Monday. My heat in the home was not working and when they came in, they went on top to check it. Some of the system was not good and some of the tubes were not working. So, they replaced it.

A friend had Home Shield and recommended them. Their service is very good. The first time I used them, a plumbing company came out and they fixed the problem.

I bought a place, and the lady had all these keys and I could not find the right keys for the locks. There were six locks and they had different keys, and so I wanted someone to come out and make one key or two keys for everything instead of all these other keys that did not make any sense. And then, one of the locks wasn’t working right. The call went well. The guy from Pop-A-Lock came out and he fixed whatever he had to fix. He was a nice young fellow, and he reset the locks that he could -- there was one he could not do anything with. He would have to replace the whole lock, but I don’t use that door much, so I told him to forget it. But, everything else was fine.

The bottom spinner that jet-dries the dishes in the dishwasher wasn’t spinning properly. I filed the claim online and the AHS website was great. They gave me a follow-up. They even sent me a text on my cellphone. Whirlpool came out and they were fantastic.

I've been with American Home Shield for four years and everything’s been pretty prompt and seamless. When I’ve had an issue I’ve called, and they send someone. The contractors are really good. I had a really good plumber recently. But it hasn’t been clear in the contract what they’ll cover or what they won’t so I would like a little more clarity because the system uses the old Freon, and I’m wondering if they are they going to cover to keep it going. I’ve been paying this whole time for the service with the idea that some of the warranty would cover the replacement cost. I looked at the contract recently and it seems a little subjective as to what they would cover.

We had a whole group of electrical plugs not working and we couldn’t figure it out. My wife called American Home Shield and they said we pay them $80 and they would get an electrician out. The call lasted about 10 minutes. We paid $80 and the electrician came out. He was able to fix it very quickly and efficiently. It turned out that one of our plugs had a reset button, and all he did was push the reset button and everything was working and he left. He was smart and savvy and fixed everything really quickly. He knew what he was doing.