American Home Shield Reviews

I figured to get a home warranty ‘cause when somebody comes out, they're gonna charge you so much. The only thing I don't like was when the first snowstorm kinda knocked everybody out of heat and light, their people didn't look like they come quick enough. When a company came out for my furnace that went out, they just shut it off. I had to call AHS and they said that the wires had burnt up. Whoever was the last person that worked on my furnace took some kind of limit control off and that made me not be able to get the furnace fixed. The lady did go over the contract with me and it says it in the contract. I had to have a furnace so I had to buy one. The lady was nice but they didn't even suggest anything for me. I called the place that they had come out here but he gave me such a ridiculous price.

I've only started with AHS for my rental property in May, and immediately, I had an air conditioning problem. It was awful because I couldn't get through and it took them three people to come out because they didn't do a Zune system. In the middle of it, my tankless water heater went out, and it went lickety-split. Both of those cost me out of pocket because of modifications and dimension changes, but it still was a lot less. Then, things were fine.

I had a good experience with American Home Shield. It was just too bad we couldn't get the clog in the pipe fixed. It's under our patio foundation and outside the house foundation so it was not covered by the insurance.

We had a claim for a dishwasher put in. Everything went fine. The tech was thorough. He did a neat job. It didn't work and the contractor couldn't repair it, so I had to buy a new one. The one that American Home Shield offered wasn't compatible to the one that I had so I had to go out and spend some more money, and then I'm waiting for my rebate.

My refrigerator was backing up with water from somewhere. The technician came out, took it apart, went right behind the machine and in 20 minutes, it was fixed. He was clean and on time. I was happy with the turnaround from American Home Shield and it seemed like it went well.

My sink and my disposal were stopped up. My disposal was running then as soon as I would stop it, it would spit right back up. It wasn’t draining. I didn't know if that was my disposal or my sink. The guy came out and said it was not my disposal, it was my sink. He was very nice. He remedied it except that while he was snaking it, the snake went through the pipe so I had a leak. The next day, my basement bathroom had water all over it so I called them back. They didn't know if it was the same problem or if it was something additional. I said since it happened the next day, I feel like they were connected. They thought that I didn't need to pay an extra $75 unless it turned out to be something different and I was absolutely agreeable with that. It turned out to be a hole that was put in by the snake and the guy fixed it yesterday.

We bought a condominium and the seller bought the warranty for us. American Home Shield was a good deal. They were okay and they were always quick to assign a contractor. The contractors were always good and they fixed everything we needed. One contractor was Piedmont Mechanical. They were fine but they got mud on our new carpet and the steps.

I've paid American Home Shield every month. They were paid $100 for a service call and I've been told to wait (5) five days for a plumber to unclog my sink. Five days and unable to feed my family. No money for food delivery because of Covid!! Supervisors refuse to respond. The company should lose their license. The contractor assigned the job, no response after over 5 calls and text. Centurion plumbing sucks!!!

So far, so good. There was an issue and AHS got somebody out to fix the gas leak so they could turn my gas back on. I appreciate that. The plumber was outstanding. The total bill was $750 and all I did was pay my $100 deductible so that was good. However, I was advised that they were not going to take care of the other issues associated with that gas leak. I've been waiting to see it in writing and I'm still waiting. AHS was quick and very responsive with the one area that they agreed to take care of. But the one area that it appears that they don't want to take care of, they haven't followed up on communication.

The toilet would not flush. I called American Home Shield and they told me to expect the contractor in 24 hours. All Hours Emergency Plumber was excellent. Everything runs perfectly. When your home is older, American Home Shield pays off. But when it's not, then you will not have any claims for a few years. Other than that, I was extremely satisfied with the recent service.

We had a water stain on our ceiling and the air conditioning unit is in the attic. So potentially, the air conditioner was leaking. Integrity Air Conditioning Service was dispatched out and checked the unit. There were no leaks anymore. The guy came out promptly and he was very professional. We were satisfied and happy with the service.

I recently had an AC issue. Submitting the claim was a very frustrating process. I didn't know if it was because we had a language barrier or because what I needed wasn't listed on the list of things that the lady could choose from. I had to repeat what I wanted done five times, and then she still didn’t get it, so I just picked something and told her that was what it was. Once the guy called me back, then I discussed what I needed to have done. He was very nice. I've had some issues since the repair and he came out today and fixed it.

When the heating furnace came on, it had this burning plastic smell. So we shut the heat off and called it in. It took a while for someone to come out because J&A was extremely backed up. They scheduled an appointment that day but they didn't schedule it for like a week. When they came out, they were on time. They looked at it and repaired it. The tech had to leave and get a part. Then he came back and installed the new part. He made sure everything was working properly. We were very pleased.

The hot water heater went out and flooded. I let American Home Shield know about it through the phone. The techs were going to come out the following day, but because we were having additional damage, they found somebody to come out the actual day that I called. The service provided by Sirius was excellent. They were very professional. They replaced the hot water heater.

My dishwasher was leaking, and Sears immediately dispatched someone, and the problem was fixed. I did the claim online to American Home Shield. It's like a matter of four steps. It's very quick and simple. As far as someone coming out for an issue, it could be a week to two weeks. We had a plumbing issue the first time and then the dishwasher issue was the second issue. So, it just depends on the skilled tradesman that you need. Everything's been fine.

We had to do three claims, one for the water heater, one for the furnace, and one for my oven. I don't like the new way that American Home Shield is doing claims where everything is online or automated. It's very difficult to get ahold of somebody right now. For our claims, the same people that came out for our other water heater came out for this recent one. They were great to work with. AHS gave us a really good contractor.

I've had multiple issues with my air conditioning over the last three years and I've had American Home Shield send out numerous companies. It's relatively easy to submit a claim. They will tell you which contractor has been assigned. They will give you a phone number for that contractor and will let you know that the contractor will be contacting you shortly. I had Southern Air Conditioning come out because the air conditioning wasn't blowing cold air. The techs have all been good from everything that I've experienced. The professionalism is good. But I've had a couple of issues with the quality of work from different contractors.

Our freezer wasn't making ice, and I had tinkered with it a bit. I put in a new filter for the water to see if that would help it. I had initially set up an account. But we recently got this condo so I had to make sure that the account would have applied from the previous owner to our ownership. And then the service was officially scheduled on a phone call. It was easy. I received the support I needed, and I was able to schedule and make sure that the account was good to go for our use, as well. I was given the information about the contractor. He got here within the timeframe, came in, knew exactly what was needed after looking at it for a few seconds, and had the exact part that he needed. He replaced it and it worked. He gave us all the necessary information, leave it going for about 24 hours, and then use it. It was very efficient and helpful. We have ice. I like American Home Shield. We are going to use it if we have another thing we need attended to.

I've owned this house for about eight years and came to find out that there was a couple of things that I've had to do repair-wise that I could have had covered. I was told to try American Home Shield and it's been amazing so far. But they could have an upfront list of the people in the area that would be doing the work. It's not a big deal who would work on a claim but I was hoping it wouldn't be someone from out of town that was coming to my town to do the work, which it was in both times that I've used AHS. Other than that, this is my first home and I'm a young home buyer and it's things like this that have made it easy.

Comfort First was on time and courteous. I asked them to wear the feet covering and the mask and they did. The work was done outside, so they just had to walk in and see if the vents were showing heat out of it. They did a good job. I had to wait for the part to come. But with shipping and COVID, that's understandable. They're a highly recommended company. It was a good experience and I would recommend American Home Shield.

The tech from -US Air Conditioning of Texas was professional. He handled the problem and asked me questions. Since he came out, the appliance is working better than before because it was blowing out cold air and that’s not the right type of air for right now. When I submitted the claim to American Home Shield, it was swift and good. The representative was concerned and was helpful. I’ve been telling friends and family about AHS since I got it myself in 2017.

It's very easy to put in a claim on the website. I normally get a text message as to when to expect the contractor out. The customer service and the knowledge of the contractors are great. Since the repair, everything's been working so far.

My microwave kept tripping the breaker. The guy arrived the same day and fixed the problem. He was very polite. Every time I've called, AHS has sent somebody out and whatever was wrong was taken care of.

A portion of my wiring quit. My computer and my lights in two rooms went down. My wife was using our sewing machine and that went down, as well. But there were still some lights that were on. When I went to check the breaker, it was not broken. I started getting my little AC checker and it wasn't showing okay. It was showing a weird power on ground indication and it was a little bit above my paygrade.

My furnace stopped heating. It would come on but it was just blowing cold air. Interior Weather Heating & Air Company was great. They came out quickly and the tech was really nice. He fixed the issue. I've been really impressed with AHS so far. Any time we've had something break down, everybody they've sent has been really competent and they get to my place quickly. Their scheduling system online works very efficiently too. The service is as advertised. In so far as keeping things maintained, AHS has done a good job.

I'm a realtor and we've been using AHS for clients for years. I also have them in my own property. I recently called them to file a claim and the rep I spoke with was fantastic. The tech they sent out was great as well. My experience with him was very quick and easy, but thorough. All in all, American Home Shield's claims process has always been pretty good and we'll continue to use them.

My pool motor stopped working because of some power surge and the whole thing got reset. Expert Pools came. They had to make a couple of trips but they eventually figured out the problem and addressed the issue. There are some issues with the coverage from AHS. For example, the pool heaters which have stopped working are not covered. Otherwise, I also have another property where I have another warranty service and I feel American Home Shield does a good job. They can send good people and the claims get resolved promptly. Sometimes though, coverage can definitely be improved even if I have to pay a bit more. If those options can be shown as an additional charge, then I can make that call instead of finding out towards the end when I have a problem that is not covered.

AHS was recommended to me by a friend. She kept insisting that I get it. She was telling me that I was spending way too much money trying to do each appliance separately. I have also told friends that they do need to consider buying the home warranty versus getting a separate warranty on each item they buy which was what I was doing. I recently filed a claim for my second refrigerator. I did have to wait two days so I had kind of shopped for Thanksgiving. I did end up losing a lot of food. But other than that, when the guy did come out, he did fine. He said it was the timer and he fixed it immediately.

I have two American Home Shield policies and my tenant said he was very happy with the claim in Scottsdale. They went out to check on a water leak. They replaced a valve on it and it’s fine and dandy. However, American Home Shield is a little higher here in Texas and I don't understand the difference for that. It's just for a condo but the outlay is $100 as opposed to $75. Other than that, it seems to be working out well. They send out the same company depending on what it is.

I had an electricity issue and when I sent in a claim with AHS, the process was simple and easy. The tech was out the next business day and he was in and out. He communicated really well and was in there for less than 10 minutes. He fixed the issue and now, things are working perfectly. His name was Tony and he was awesome. He was quick, too, and if I ever have another issue, I hope he comes out. I wasn't there when he came and he locked up my house when he left. He even respected that I didn't want shoes on in the house, so I couldn't ask for a better contractor than that.

American Home Shield offers the ability to have things fixed without having to go into your savings. It was recommended by a friend who has it, so I got it. How it works is good. I submit requests online and everything we've had service with, we were able to get done quickly. One time, the place they had contracted through was gonna be almost a month, and they were able to find another place that was able to meet that same week. There's also a guy from sears who has been at our house a couple of times and he's great.

The guy communicated well. He had his mask on too. He came in and did what he had to do. He said he had to order a part and someone would be bringing the part back. When they would, he would return to finish the job. Someone did come and dropped off the part. He called me and he came back and fixed the problem. I'm very pleased with AHS and I’m gonna continue to use them as long as I have my home. I've never ran into any issues that's why I'm still with them. A few of my family members and friends are with them as well.

Heroes Plumbing Service handled our claim really well. They found a leak in the bottom. It wasn't where I thought it was, it was in the shower drain, and that's not covered by American Home Shield. It turned out that I also had a leak into the bathtub because three years ago, I had these things replaced and the people installed it wrongly. They missed one of the leaks. But they diagnosed the other thing, and they were very professional and on time.

I ended up needing a new water heater and American Home Shield did a great job with it. Submitting the claim was very smooth and quick, and they were professional. The technicians were very helpful, very professional as well and they communicated well. At the same time I had the heater claim, I was getting my locks redone. It was also very good. American Home Shield completes the job and they follow through.

American Home Shield was great. I had a claim for my refrigerator, my microwave and my dishwasher. My refrigerator is working fine, and my dishwasher is good, too. The tech was supposed to find a part for my microwave, which he hasn't gotten back to me about yet. But he knew his stuff. He was out here very quickly and he was great. He repaired my oven as well.

We were unable to use the dishwasher. I put a claim in with American Home Shield and the process was easy. But I would have preferred if we could have set up the appointment times a little more conveniently. I figured, me being the person that's getting something fixed, the contractor would work around my schedule but I had to keep adjusting my day to work around the tech getting out to me. I was a little irritated by that because I'm finding myself having to do it yet again today.

So far, everything is okay. I went with American Home Shield because of Lindsay, a friend that I knew from real estate. Recently, I had an accident with my washing machine and it doesn't work right. The repairman said it's unrepairable. Other than that, he was good.

When it rains, the plumbing in my house would clog up. We had a snowstorm and I noticed the plumbing was backed up. A plumber from A-1 Affordable came out. The guy was someone who had been out here before and he unplugged the plumbing. I had another plumbing outfit come out and the tech went 75 feet out and unclogged it. This time, A-1 came again and the tech who seemed to know what he was doing said it was about 40 to 45 and that there was something wrong somewhere in the line. It took about half an hour to unclog the plumbing. It wasn't a stop short job.

The furnace wasn't turning on. American Home Shield sent Air Pro Heating & Cooling. They were good. They fixed the furnace. It made my house warm. I was satisfied.

It was a positive experience with our recent claim with AHS. One issue was my fireplace switch. Then, the light in the garage wasn't coming on. The tech was able to figure it out immediately and correct the problem. The tech was professional, very clean and wore a mask. Right now, I would recommend AHS.

I was a little troubled when the tech first arrived because he wasn't even finished getting off the truck when he told me that I got two issues going on. He said he was going to have to get me to call AHS so that I could get another claim going because I was going to have to pay another $75. But I told him that when put the claim of the repair request, they didn't tell me anything about that and that both of the issues would be taken care of. He the said that I might want to call AHS. So, I called and told them to tell me this. Then, they had to call him and say that both works were under the same ticket. So, he needed to take care of them. So, he said he would.

My ceiling fans weren't working. The remotes were outdated. They had to come out twice to take care of it because they didn't have parts. But otherwise, they took care of it and everything is working fine. I was very pleased. AHS was recommended to me by my cousin and I would definitely recommend them too. I've already recommended them twice to my children. They're quick once I get them. Sometimes, it's a longer hold time but I understand that. I've talked to them about that and they're fine. They're very efficient in taking care of the issue. They give the number of the company that they're going to be dealing with so that I can call the company directly if I need to. Usually, depending on the time of day I call like if it's in the mornings, then the company that's going to come out and do the repair calls me within an hour or less of the submitting a request for a claim. If not, they call me first thing in the morning the next day.

City First Electric came out and they were professional and courteous. They were here for about 20 to 30 minutes and they fixed the problem. The claims submission with AHS was easy and I got what I expected and anticipated.

One of our air conditioners started being difficult and when that happened, I decided to sign up with American Home Shield because I have a feeling these difficulties might continue. A garbage disposal was cracked because water was literally running out to the bottom of it. It decided to leak on Thanksgiving Day and the contractor came on Monday after that, which was fine. This was the first time I did a claim and the experience with AHS was very effective and simple.

I went to American Home Shield's website and filed a claim. That was very easy. I had claims for two different appliances. One was my oven and the second one was a clothes dryer. There are two sets for the oven. There's the top oven and the lower oven. The top oven wasn't heating up. As for the dryer, it wasn't warming up as well. I was provided a notification that Watkins Repair was assigned to my claims and I should receive a contact from them shortly. The technician who came was was polite and courteous. He explained the process as well as the estimated wait times for receiving the parts. I had a good experience overall. Everything has been functioning well now.

I've used American Home Shield about four times now. The experience has been excellent and I've only had one problem with them. The person on the dryer claimed that they were gonna come out on Monday at a certain time, and that was fine. But right close to that certain time, they called me and said that they wouldn't be out that day. I asked if they were gonna come by the next day and they said they would be out in another four days. I asked why I wasn’t at the top of the list for the next day and they said that they got other people to take care of. I told them that I should be number one on the list for the next day. They said they couldn’t do it. I talked to a supervisor and he too said they couldn’t do it. I told them not to bother coming out.

When I filed a claim for a leaky faucet and a leaky pipe on the bathroom sink, I was notified that I would be contacted by someone within 24 hours. The one issue I had, and I could be partly to blame for this, is that if indeed Fazio contacted me, they didn't leave a message. I don't know where the disconnect was, if the email was generated properly or if there was a gap in communication with Fazio’s or my phone. This concerned me a little and then when we were able to finally connect, it added to the time to get me scheduled. That was a little frustrating, but not to the point of disgust or that I would never recommend this service.

My smoke detectors were acting crazy. They would go off in the middle of the night. It turned out that the electrician that the seller had, had some wires mixed up, which was causing it to not function properly and to go off at odd times. So the tech fixed it and I haven’t had that issue since he left. He was great. I also had a plumber come out. The electrical outlet for my Jacuzzi tub was lying on the ground, and my inspector wanted that mounted. The gentleman who did the work inadvertently removed the air cord that allows the Jacuzzi to start. So it wasn't working and I had the plumber hook it up. Once he realized what was going on with it, he showed me where to hook it up in case it came out again. It was a good service too. I've recommended American Home Shield to other women because most of us are not very handy.

I called in a claim when the air conditioning unit didn't work and World Class AC called within 48 hours after that. They met whatever the requirement that American Home Shield has. World Class AC did a great job. They fixed our air conditioning unit. Nelson, the technician, was exceptional. He had very good customer service skills. He was very responsive. He answered all of our questions.

AHS is great. Their website is fine too. We had a check-up recently to make sure everything was working great with the heater and the tech that came out did a great job.

I had a leaking garbage disposal. A tech came and when he realized what the problem was, said to give him a few minutes. He went and came back with a garbage disposal. He took about 15 minutes tops. He replaced my garbage disposal and it was quick and easy. He was in and out. This claim worked out fine and I was satisfied with what happened.

The lights were coming on and off, and the contractor found the problem and fixed it. I've had a home warranty for at least six years or so. We had Fidelity but I was not going with Fidelity, so I chose American Home Shield. When I submit claims, it’s sometimes hard to reach anybody by phone, so I go online to start the process. But a lot of times, it's limited on what you can check for any problem that you might have. They have generic things. But when they call you, you can tell them and you can add things.

I had someone from Home Shield come out to fix my disposal thing in the kitchen sink. He was fantastic. He came out, fixed the problem right away and he was gone in five minutes. A couple of days later, my sink kept filling up with water whenever I'd run the water. So, whatever was clogging up the disposal got into the drain line. I called Home Shield about four weeks later to order the second plumber to come out to unclog the drain. It was just the main drain that goes from both sinks to the ground or to the water system. It was clogged up. He just put in that long snake thing, and snaked it out, and that helped fix the problem. He was perfectly professional, and he was dog friendly. It was nice to not have to lock up my dog since he didn’t bark the whole time he was here. I will never have a house without a home warranty, and I highly recommend American Home Shield because everything is easy with them. I do everything online.

Jacob's Plumbing came out and fixed an issue. Then we had an additional issue just a few days later that I didn't realize could have put it on the same invoice. So I ended up paying an additional $100. When I did that, Jacob's Plumbing never responded. It had been three days and I still hadn't heard back from them. So, American Home Shield contacted Safe Cali and they ended up coming out a few days later.

My biggest problem with American Home Shield is that some of the service contractors they've sent out seem to be lacking integrity at times. They’re not as meticulous as most people. It’s almost like a trend with most of them. They come out and before they even assess the problem, they start telling me how much it would cost to repair it. It seems like the whole goal is to exceed whatever the minimum that AHS pays them and try to get as much as possible from the homeowners. I’ve had that happen on numerous occasions and I have complained about it on several occasions also.

I was having a heating issue and Ace Heating & Cooling came out. They were quick, very informative, and did a great job.

It's been mostly good with AHS. I've had three repairs and two of them are complete. However, they're hard to get ahold of. You stay on hold for a long time. Also, some of the vendors that I’ve used are a little flaky. I had an appointment for someone to come out for my dishwasher. It was scheduled from 1:00 to 5:00. I called that morning to confirm that they were going to be out between 1:00 and 5:00 and they said yes. I got a text message at 3:45 saying the tech was on his way. At 5:45, he still wasn't there. I called the number and said that was incredibly rude and inconsiderate. No one had called to tell me the tech was not coming. I didn't get a call back until 6:50, saying, “I'm sorry, I got delayed. We're gonna have to reschedule.” I was like, “No, thanks. I'm not going to reschedule with you.”

My furnace was down. I called AHS and it was quite a wait but I got through. The guy from Brick Street Plumbing came here and he checked all the stuff. He fixed the things while working and he left. Later in the day, the furnace failed again, so he came back to change another part. Everything is working now.

The submission process is easy. I had my dishwasher replaced. I've had service for my dryer several times and I've had the icemaker repaired on my refrigerator too. The ones for my dryer and refrigerator went smoothly. Recently, I had my dryer serviced again and the company handled stuff very quickly. My experience was very good. On the other hand, the one on my pool heater has not gone smoothly and I've been dealing with it since May of this year. I turned a ticket in and had a company that claimed it wasn't normal wear and tear, which is crazy ‘cause the thing is 2005. That's how old it is.

I put a claim in for a leak under our bathroom sink. It did take a little extra time for the tech to come out but he was great. He got it fixed for us. It was my second claim with AHS and the first one went fine too.

We had a drain issue and it was good when we made a claim for it. Within 36 hours, someone came out for the service. They were amicable and professional. They fixed the issue and it's been working fine since then. American Home Shield does a great job and I am very happy with them.

My HVAC system wouldn't kick-off. The fans would just keep blowing and blowing. The tech texted me, let me know he was coming, and told me how long he was from reaching me. He introduced himself, told me who he was with, did the work, and left. So far, things have been good since the repair.

When I had an issue with the plumbing, all I did was go through my warranty and the process was easy. Alto Sewer Service came out and they did what they were supposed to do when they left. I have no problem with American Home Shield and I would recommend getting it.

The unit was not working and the tech checked it and got a whole bunch of stuff done on it. He determined that the heat exchange was faulty so he put in a new furnace. He was here Monday and it was about four days later when he got a furnace. He had to have it okayed through American Home Shield, which was what took the longest. Still, all in all, AHS has been good. I’ve had three things fixed in a year and a half that I've had it, so it's never been a problem. They’ve always taken care of it in a reasonable amount of time. I’m very happy with what’s been done so far.

We had American Home Shield when we owned a home back in 1998 and that was the reason why we came back. Recently, we had an issue with our hot water tank. The plumber from Legacy 4 came and told me everything that was wrong and he fixed it. He was a very kind gentleman.

I had a service for my air conditioning back in June. I asked the guy what he thought about the warranty places and he mentioned American Home Shield. I googled them and then I got a phone call. The signup process was simple and the lady was really knowledgeable and nice. I still want to make an appointment to see what the different levels are of coverage because I was really impressed with the process and how everything worked. I just can't right now because I'm on a break right now from my job. We’re really happy with the service from American Home Shield. The water heater got done. Heros Plumbing Service was excellent and respectful. They wore face masks and then they stayed away. It was all good.

The heat wasn’t working and the technician was a good guy. I didn't get any feedback from them of what they fixed but it’s still working fine. The service has been great although I had one contractor that they had to get rid of because it wasn’t satisfactory with their work. But submitting a claim to American Home Shield is good. All I do is go online and I put it in. Then, someone calls me and schedules the service.

I'm very satisfied. Budget Cooling and Plumbing is a small business, but they run it like a medium-sized corporation. They run the whole operation in a very professional and smooth way. They follow up before and after. They came when my AC went out. The other issue is a blockage. There's a leak in the ceiling. The technicians identified the problem, ordered the replacement part, and got it all resolved. They did a wonderful job and they are good people. I really like Budget because for the plumbing, I had to wait until they became available. We tried another plumbing company last year on the same problem and they did not truly resolve the issue. For once, Budget Cooling and Plumbing resolved what’s a historical issue from last year.

I would give this company zero stars if I could and I honestly suspect the other reviews are paid for because I could not imagine worse service. We pay roughly $80 a month which as you can imagine adds up very quickly. When our dishwasher broke, it took their subcontractor weeks to come out, weeks to diagnose the problem (only when I called to follow up), and weeks to forget to send me an email that our dishwasher (a fairly new stainless steel Kitchenaid) was "uneconomical to repair". When I called AHS to inquire about this, I got rerouted to their appliance department and was put on hold for 2.5 hours (I'm not kidding) waiting for someone to talk to me.

Going through the webpage is easier, but there are some contractors that I don't want coming to my home. If I'm afraid that a certain company is gonna be sent out to my home, I call in to request specifically that I don't want X, Y, or Z setting foot on my property. For issues concerning electrical problems though, I've never had any problems with any of the contractors. One time, whenever we plugged in something, there was no charge. A gentleman came out and repaired the outlets. He was very courteous, kind and professional. He was here, he was very quick, and he finished the job. It was perfect. We've had no repeat problems as well. On the other hand, I'm currently having issues with my dryer. The gentleman came out five days ago, and he said he had to get authorization to make the repair, but I have not received any word from American Home Shield if the repairs have been authorized.

Recently, the tech was working on our dishwasher. They came by and looked it over, ordered the parts and came back. Now we're waiting to see if the problem is fixed. It's gonna take us another week to figure it out. But the fellow that came was really good.

Our hot water tank was leaking and not giving us hot water. The contractor replaced it. We needed hot water so it gave us hot water and everything has been perfect since then. We have had American Home Shield forever and they have always been great. We only had one issue, but it was with a different company that we were working with through them. I'm glad we have AHS. We've recommended them 100 times.

A man named Thomas came by himself to work on our faucet. It was totally loose and was corroded around the edges. He brought the box in with the faucet, left it under my sink and said he'd be right back. He spent about 50 minutes out in his truck talking on the phone with someone. I went out the door to check on him because I thought he got sick as he wasn’t coming back in. I don't like for people not to do things properly. I was afraid that he was using some time that he didn't need to be, but evidently he was trying to talk to his boss. He had to find out more information on what he had to do. I feel like he worked hard but I was afraid he was sort of unsure of himself. I don’t think AHS should send someone out if they aren't real sure of what they're doing. On another claim, I’ve had to get a stove and oven. That has not been delivered yet but AHS was very good about attending to that and caring for it.

American Home Shield's rep was very polite and professional. She took down my information and told me who the service was going to be through. She then told me to expect a call. The claim went very smoothly. TAZ had to replace the wax seal on our commode that was leaking. The tech knew what he was doing. He wore masks and gloves which I requested and he was in and out. He had to go to the store to get another inner ring because we have an older style house but he was great. He did his job and left. Things have been working perfectly since then. AHS is worth it. We're not thrilled that the amount we have to pay, the deductible has gone up over the years. Other than that, we've had good success with them. There are always businesses and people that suck but AHS is definitely something you should consider.

My wife works with a rental company and some of her homeowners had Home Shield. According to her, they were very satisfied with their service. We've had it for several years now and we have been very satisfied, too. When an appliance breaks, we call American Home Shield first and then they send the appropriate person out. Of course, we don't know the people that Home Shield appoints either but they pick somebody who is qualified. So far, we've been satisfied with them. Their techs always made the repairs appropriate. I am happy and I'll tell my friends and family that it's important that they have American Home Shield.

The sink was stopped up. I submitted a claim online and I was given the number to call the contractor so I called them. The tech from Budget Rooter who came out was thorough, polite, and respectful. He came with a mask on and covering on his shoe. He got the sink cleared up. He's the only person I've had from American Home Shield that’s been that way. We’ve had some characters in here from them. A couple of years ago, we had a contractor here who wasn't very nice. Also, he didn’t get the product fixed. I ended up having to get my own plumber and I still had to pay the $100 service fee. Other than that, everybody's been pretty much okay.

Our refrigerator wouldn't close for some reason and we thought it was going bad because it wouldn't cool. When a tech came out, we found out that a hinge was broken and the refrigerator wouldn't seal properly. That was why the refrigerator wasn't cooling. There was a little tiny plastic part that was broken off. The tech figured that problem out really quickly and got it taken care of. He had to order a little hinge for the seal. Our refrigerator is working great now. From the time we submitted the claim until the refrigerator was repaired, that took three days which was pretty quick. That issue was handled great.

I entered my request early hours in the morning on a Monday (5:30). AHS assigned it and soon after North West Aircare opened, they called me and we had it scheduled early afternoon. They came, they fixed it and left. This process was very easy. In all fairness, NWA has been doing business under other names, supporting other contractors for AHS. This guy's been to my house three times over the past several years. I knew the guy personally. I open the door and it’s like, “Oh it’s you. Come on in, you know what to do.” He's very capable, humble, knowledgeable and friendly.

In a particular incident, the plumbing guy and the dishwashing guy have been fighting back and forth saying the claim was not their problem. It was a dishwasher problem but then they said the dishwasher problem was a plumbing problem. It's been going back and forth for about a month or two. I got ahold of American Home Shield and they are going to send the dishwasher guy back out again to document everything then go from there to see if it's really a plumbing issue or not. From that perspective, it's frustrating.

American Home Shield has helped me with my AC unit. We got two of those and one or the other usually requires service every summer. Recently, one of the units wasn't coming on and we got two up in the attic. It seems like every year, the igniter on one or the other goes bad. Rescue Your Air came out the same day, which I did not expect. The guy must have been hanging around the block somewhere. It was usually the next day or so. He worked on it. It's fine now. American Home Shield also replaced an oven.

I had a claim for a new garbage disposal and that was done marvelously, efficiently, and quickly. The tech guy absolutely wasted no time. He didn't talk and chat. He just went at it and it was done in 15 minutes. The man’s a winner. Home Shield's plumbers have been pretty good. The service people for AC and heat are not excellent but very good nonetheless. Generally, my claims have turned out quite right for 75 bucks. But there have been too many of them lately probably because our house is getting older. For a while, I didn't see the value of Home Shield because nothing broke down. But a slew of things broke down and Home Shield has proven its worth most of the time.

It's been very good with American Home Shield. I couldn't ask for more. I recently had an AC repair and the technician was great.

Appliance Solutions came to the house for my washing machine where only certain cycles were working on it. The service was great. We ended up having some other issues. A different company came out for it. It was super easy doing the claim online to American Home Shield. I love them. They've done me good.

I've utilized American Home Shield quite a bit. It's a great asset. The house is getting older, and then I just lost my husband, it’s like, “Oh my goodness, I don't know what to do, where to call, how to call. Oh my God, is it covered?” The first thing that happens is calling and seeing if it’s covered. Overall, my experience has been great. The last company that came out was Geo Plumbing. There was a leak in the upper bathroom shower, and it caused secondary damage on the ceiling in the kitchen. When the plumber came out, he determined that it wasn't a leak, but a drip. He fixed the faucet.

The appliance company that came for the washing machine was rude, very brash and did not answer questions. They called for guidance from their boss in another language. I don't want them in the house again. I was surprised because we’ve always had a home warranty and I was gratified that the actual people we needed were following up. But when I asked the original appliance person if that was it, it was done. He was ready to leave because he did his job, without an explanation. Then the technician from Stanford Electric that came out for electrical problems was good. Doing local is always good if possible. But the ones that are not from our area don’t seem to be helpful. Overall, the experience with American Home Shield was professional and we would renew it.

Everything went fine. The contractor told us what the issue was and came back within a couple of days with the part. So, they did a good job. The person that came out the first time was nice and polite.

When the five-year warranty ran out of our home ran out, I went over to American Home Shield. I'm very happy. We've had American Home Shield for probably six years. I use and trust them. They're very responsive if sometimes the teams that get sent out do not necessarily know what they're doing and are not able to diagnose it right away at first. They've fixed my dryer, my washing machine and my refrigerator. Then the repair I had was for a Frigidaire double oven and the last one was the fourth attempt to repair it. Finally, they were able to figure out what was going on.

I sent in a claim for a toilet and the tech had to replace parts. American Home Shield did everything and it was in and out.

I had an outlet that shorted out, so all my outside units were not working. The GFCI blew. The contractor came out and checked and tested everything. They had to order the parts and then about four days later, they came and replaced the outside units and the GFCI that was tripped. This claim process worked great. But for air conditioning, it was horrible. The coil went bad but AHS wouldn't replace it. So we had to replace the whole unit. They only covered $700 but the unit cost four grand. There was another instance when I had them send me a check to replace the coil in the AC because they said they couldn't find it. I know a guy that owns a AC company, and he called the supply house and they had several in stock. So it was a blatant lie. They wanted to get the money.

The furnace wasn't blowing hot air. Fast Heating & Cooling came out less than a day after I submitted my claim to American Home Shield. The tech who came out, Tim, had done an early like systems check a month before so I recognized him and he recognized me. It was good. The issue with the igniter was the wiring came undone a little bit and he showed me what to do in case it happens again, which was helpful.

We had a sensor go out on a microwave and the technician came out and fixed it very quickly. We usually submit our claims online and it’s fairly easy. It hasn't been a problem doing that. We've been using American Home Shield for several years and we would recommend them.

I had a big issue with my refrigerator and so many people came to my house to say that it wasn't working. It took forever. AHS finally did the right thing, but I was without a refrigerator during COVID and it wasn't working for about a month. It was so unnecessary before they declared what they were gonna do. I was calling them all the time but they were not reaching out to me to tell me what was gonna happen. So I was really disappointed in their service and the way they tackled this whole thing with my refrigerator. In the past, they've always been quite efficient and good. But this time, it was terrible not having a fridge with everybody in the house. So I'm not happy with that. Appliance Tech was the third company that came out and they were great. They did whatever they had to do and then AHS finally took care of it. But I still like AHS. I would still tell my friends it's great if you're not fix-it type of people.

My garage door all of a sudden quit working. I just turned it in to American Home Shield and they hooked me up with Flash Garage Door. They thought it was the sensors. But then that wasn't working. They had to come back. Overall, American Home Shield worked fine so far.

When I did the claim online, it was before Thanksgiving and the holiday was coming up. It wasn't something that was a total emergency, so I told them to call me after Thanksgiving and we would set up a day and the time. When the repair guy came, the service was timely and he took care of the problem. The outlet, and what caused the breaker to trip was because one of the breakers wasn't strong enough to carry the load. He went to Lowe's, got another one, put it in and it didn't kick off. That helped a lot. My microwave burned out too.

The Sears tech earnestly tried to fix the dishwasher, which was in great shape except for it would turn on and no water would come in. We had that problem once a long time back and somebody else fixed it. This time, he replaced about three things on it and it should have worked, but it didn't. The issue turned out to be a panel and it had to be replaced but there was no replacement for my model dishwasher so they had to replace the dishwasher. But the replacement is not anything close to our Maytag dishwasher. We had a Maytag with all digital stuff and touch and the replacement has a lever and a knob. And the quality is pretty low. We could have gone up and paid money but if we did that, then AHS wouldn't pay for the installation and all that kind of stuff so we took the replacement.

My heat was working, but when it went off, it would not restart. We had to go and hit it. I submitted a claim with AHS and it was very easy. I did it all online and they answered me online. I also paid online before the person they sent came. He fixed it then he left and it was all good. The $125 deductible is kind of high but that's the way it is.

A contractor came out for our heater and they said that the AC also needed to be changed. American Home Shield won't cover it unless we open up another ticket for it so we put in one. We’re still waiting for the recommendation for the AC but it's been two weeks of waiting. It’s too cold to wait. We got the AC fixed already. I just need them to look at the AC, tell them the recommendation, and have them reimburse us. Also, every time I call American Home Shield and I say something, they keep repeating what I say. It's a little annoying. And sometimes, I feel like they don't understand what I just said, even though they repeated it.

I had a leak in my ceiling. The first company that American Home Shield sent was nice but they didn't have a resolution for the leak. The tech was not experienced. It was a younger person who was sent out and he didn't help. So, I called AHS and said that I wanted a second opinion which I know I'm able to do with them. They said "sure" and sent somebody from Accu-Plumbing. The guy was older and highly experienced. He did such a thorough diagnosis of what could be happening and checked so much more than the first guy. He found what the issue was and diagnose it. I was very pleased that they sent him and I kept their card because of how pleased I was.

I had a small leak under the sink in my bathroom and the contractor scheduled the appointment relatively quickly. They called me and got back to me. They were also right on time. The gentleman who came out and fixed the leak went above and beyond. He had to exchange out the thing that holds the water in the sink and he had all the parts in his car. He was even a little bit worried because the silver color didn't 100% match, which I thought was very kind of him. I didn’t care because you can't tell the difference. So, he was great.

Our dishwasher was not properly drying our dishes. Doing an online claim to American Home Shield was very easy. The service was pleasant, quick, precise and titillating. Our dishwasher is working now.

At first, the air conditioner wouldn't turn on, and then it wouldn't shut off. It came out twice. My husband put the claim in and Beaches Air Conditioning and Heating was sent out. Everything's working okay now. I enjoy having American Home Shield. The only thing is the appointment times are just a big window of opportunity. I have to sit home from 1:00 to 5:00. But I understand that things happen on service calls. They've been great overall.

Something with my dryer's motherboard went out. It took three weeks for AHS to get the part in and then The Appliance Guyscame. It took so long to get the part. Other than that, the issue got fixed and now everything is working correctly. I recommend to everybody that buys a home to purchase this type of plan 'cause it has been very helpful for me throughout the years.

My oven is not working properly, and it needs a new part. Home Shield was supposed to order the part. They told me they ordered it on the 4th. But I still haven't heard back about what is going on with it. Typically, it takes them forever to figure out if the part can come in. And then, if the part comes in, I never hear if the part came in or not. I have to call them to find out if the part came in.

The hot water tank went out and everything went well with the plumbers. They came back in and told me how much I had to pay. I paid that and they put in a hot water tank.

I went downstairs and there was water all over and I didn't know what it was. I called AHS and they sent the guy out. Something that's next to my heater wasn't working, so he replaced it. He was helpful and he answered my questions. He fixed the problem and everything was good.

The garbage disposal in my house was making ridiculous sounds. While I was looking into it, I also noticed that there was some water coming out from one of the pipes underneath, going into the sewer line. I went to American Home Shield's website and it was a hassle-free experience. On my own, I was able to create a ticket online. They confirmed it through emails and text messages. They scheduled this company, BWS Heating and Air Conditioning, very easily. The company called me the next day. They had the name of the guy and a picture and then they emailed me.

1st Choice Quality Heating and Air showed up when they told me they would. They fixed the thing the day that they were there. They did a great job. American Home Shield always handled our services as we requested them. We're very happy with the service.

Our garbage disposal wasn't working. We submitted a claim with AHS and everything went well. They gave me the phone number and the tech called the next day. He was here in 10 minutes and he was on time. He also did a good job. He wasn't the cleanest and didn't have the newest of tools, but he did his job. Other than that, American Home Shield's premium is kind of high, especially for the $75. And so many things are not on the warranty. But if you can afford it, it's nice to have.

Scheduling the service was easy. The person who came out was excellent. He was a person with some great experience. He was patient, knowledgeable, and thorough. He found a cranked hole where moisture comes through it and fixed it, where other people struggled with it before. With American Home Shield, I'm getting what I'm paying for. I like that the home warranty is there when things need to be serviced on a regular basis, so the cost is gonna be fixed to service it. If something else is wrong, they get to fix it. It's peace of mind.

Mr. Electric Twyman came out for the duplex plug underneath the sink in the kitchen. It needed to be replaced. One side didn't work, and the other side didn't look good. It was that bad. It was there since 1968. That was for my dishwasher and my garbage disposal. Another thing was we paid for American Home Shield for several months, and then this outlet down here decided to give us a fit. The tech talked to us ahead of time because he couldn't come out immediately. He had other things going. But a few days later, he was able to schedule us in and he told us to run an extension cord on the one that was still working so we could run the dishwasher. We didn't use it. We unplugged the garbage disposal and worked with that. But at least we got the dishwasher going until he got out here. He was quick and knew was he was doing. We were pleased with him.

The repairmen came right on out and took care of what needed to be taken care of. Both of them did a good job and everything's working fine now. They were professional and they cleaned up behind themselves as well. Normally, everything works fine with our claims. The only difficulty we had this time around was at first, each company that American Home Shield tried to schedule a repair with told them that they would come out. After we didn't hear from any of the companies, we called them. A couple of them told us they didn't work for them anymore.

We did a seasonal service that changed filters and inspect the HVAC unit. American Home Shield offered that like spring and fall, and I've done it several seasons. I've always had the same contractor come out, so it was great. Everything is working fine. I've had American Home Shield for 12 years. I wouldn't keep renewing it if I wasn't happy.

The dishwasher was kind of turning on and off whenever it felt like it, and the keypad wasn't working. Axis came out and took a look at it. Surprisingly, they took some time to assess the issue. I thought it was going to be a quick visit. They told me it looked like the panel needed to be replaced. We got it ordered in and it took about a week and a half for them to get the new part. Then they scheduled an appointment the following week because it was Thanksgiving week when it came in. They came in the following week and they were pretty quick in getting it replaced and everything working right. So overall, I'm pretty satisfied with the whole process.

I had a bad thermostat. It was easy submitting a claim with AHS for that one. The tech replaced the thermostat on the wall. He troubleshot the problem and he did a great job. I've got American Home Shield for another property that I own and I had a problem with the air conditioner and it was a nightmare. They had to get a second opinion from somebody. By the time they got the second opinion, it took another month. We went without air conditioning for a month and a half this summer.

There was a leak in my sink. It was also stopped up. They came over and diagnosed a few things. There were several leaks - a leak in the faucet, a leak in the supply valve, and a leak in the disposer. They replaced all three of those things. They were very professional and worked quickly. Everything was nice and buttoned up clean. This is my first claim with AHS and it worked great.

We have many accounts with American Home Shield. I called two weeks ago and asked for servicing on three appliances in my home. The freezers in my fridge are not working. The dishwasher, for some reason, wasn't working. That one was easy to solve. So, that was a no-brainer. I guess somebody turned the water off under my sink for the dishwasher. That was all done. But then, the headache was I called and the gal that was the agent I was speaking with did not understand that my hood was different than my cooktop. So, she put the order in that my cooktop was not working. I never did say cooktop. I was trying to help her understand. A cooktop is something that sits on top of the counter, and not a range with the exhaust fan attached to the stove.

The last guy who came was excellent. I put in another work order at the beginning of this week. I called the contractor but they haven't called me back. I can't get them on the phone. It's frustrating that American Home Shield doesn't cover a lot of things. A lot of the times I've taken claims for stuff that are out of my control and those claims are not paid for.

I have a smell in my garbage disposal, and I had a faucet that was leaking. My home is very old from the 40s. So, the techs couldn't get the parts to fix the leak. They ordered it, and it took about a month. Then, the guy who did it was awesome. The customer service side of it was awesome in that way. But the part they ordered, the handle only turns the wrong way. It doesn't turn the right way. Our garbage disposal never got fixed.

American Home Shield is the best company I've ever dealt with. I know a lot of my family have a home warranty and nothing compared to this. The only thing, and I can't even complain, is the wait. When I want to call and get the parts authorized or talk to somebody about what's going on with my case, there's a wait. But their service and what they do outweigh that. I have two homes with them and they've been amazing in every way. I recommend it to a lot of people - my family and friends.

American Home Shield helps repair the things in my home at a reasonable cost. I placed an order for service and American Home Shield provided a person. The service was done efficiently. And the system is working. Most of the guys that AHS has sent have been very professional and efficient and have done a good job. But there was one particular service provider that I wasn't happy with. They didn't do anything. Then it became cumbersome to deal with it later when I wanted a different service provider because I didn't like the first one. But we eventually got it worked out.

The defroster on the compressor failed so it was covered in ice. I called it in to AHS and it was simple. Cutting Edge Total Comfort gave me the next available time that they would come and I wasn't gonna be home when they were able to come so they pushed it back. But it worked out. They did their job. So far, the air conditioning unit has been functioning but it hasn't been cold like it was.

I have been with American Home Shield for a while then I stopped. I picked it back up during the summer. It's not hard making a claim with the home warranty. For a claim I had for my washer and my dishwasher, the service company did good. Their guy was on time and was nice. He explained everything to me.

I was having issues with my toilet not flushing and overflowing. Carl’s Plumbing Services came out and tried fixing it. Then they had to come back, and I had to call them to check on rescheduling before they’d be scheduled and came back out. They fixed the problem a week later. The toilet performs good now. If you own your home, you're going to need the service. American Home Shield's going to save you money in the long run. But at times, it’s gonna be a little difficult and a lot long and drawn out.

I had a claim for a plumbing issue and it was good. They had to come back several times to finish it but they were professional.

My AC here has been giving me lots of problems. When it got hot, I need to have someone come up here and fix something in the AC. When it got cold, did the same thing to the heater. Apparently, Valley Air found an issue. The tech explained it very well. He was actually very informative. He always answered the phone when we needed him to. He was very professional. I'm very pleased with the service he provided.

There were three appliances that we needed help with. That was the refrigerator, the stove and the dishwasher. For the stove, the guy said it was just a bad bulb. I had an extra bulb so we changed it and the bulb has been working. The refrigerator has a bottom drawer for the freezer. The seal on the bottom drawer was faulty and the air and moisture were getting into the freezer. It was getting encrusted with ice. He came back and replaced the seal on just the freezer drawer. The dishwasher was the one that was a bit tricky. There were two problems with it. There are two washer arms and he replaced the lower one. He didn't say what was wrong. We had to wait for the part between the first and second visit.

We had trouble with some of our sockets, and Budget Electric did a fine job. They came out, fixed the issues very quickly, and that was it. We thought we blew a couple of fuses or a circuit breaker. They took care of all of that. The claim submission is really simple. But some of American Home Shield's customer service is pathetic. I was a real estate agent so I referred a lot of people to them, partly because their rates were great, and they covered a lot of stuff. But I would not recommend them at this point in time. There are other companies that serve their customers better.

The furnace was making a really loud noise and it ended up to be a loose screw. It took the guy two minutes to fix it and he was gone. He was very good. It was easy to submit a claim with American Home Shield and they accomplished the job that they were called to do.

The rep from Neighborhood Appliance was great. The only thing is my washing machine is quite old, so he had a heck of a time trying to find replacement parts. But he found everything he needed and it went well. It's working great.

***AHS will probably reply to this review (as they have to others) saying they'd be glad to discuss the issue with me. If that's the case, AHS you can call me. I've reached out enough and I'm not jazzed by the results. Here are my request #s: ** Filed service request on 11/6, still no resolution. Appliance company has been here 3 times, each time they determine the issue is something different than they thought so they have to schedule another visit, but they have to go through AHS each time (they send a diagnosis report to AHS, and AHS gives them the OK to schedule another visit).

AHS left an active leak from a pipe in my home for 3 days. On the 3rd day I paid a plumber $623 to fix it. AHS has refused to reimburse this cost. This started on 11/30/2020 when I discovered a leaking pipe in my wall. It was squirting hot water everywhere. I immediately called AHS and reported the problem and the urgency to have it fixed under my account. I turned off the hot water to the home, which reduced the flow of water but the pipe was still leaking. They assigned my order to a plumber who could not come out until 12/15.

I submit claims online and it's a simple process, but American Home Shield should cover more than what they cover. It was a lot that was needed to be done with my last order. Drain GO came out three times. First time they came out, they didn't find a problem. Second time they came out, "Oh, yeah. You definitely have a problem. I'll need to replace your cartridge." They replaced the cartridge and two weeks later, something started leaking again. They said I needed a regulator, an expansion tank and a pipe. The only thing that American Home Shield paid for is the regulator. I had to come out of pocket with $579. My home is only eight years old, so it's not that it's out of code. They wouldn't cover some parts. I've had other claims, but they were minor stuff, so they covered it. All in all, you won't know what they will or will not cover until you come across things.

I was in the process of renewing my home warranty because when I originally bought the house, the company that they had put us with was already done. I just did some research. And I have a relative that uses the same company. So, American Home Shield came recommended as well. Recently, the icemaker stopped working. It didn’t make ice anymore. I filed a claim online and the website is good. It then told me that the contractor would make contact with me within 24 hours, which they did the very next day. SRL Services came out and looked at my icemaker on my refrigerator and my microwave oven. Their service was great. They contacted me the next day, made an appointment. They were out there within three days. And then they repaired it.

Sears came for my stove and I liked the tech. He was a nice guy and he was very efficient. He knew right away what the problem was. There was a code that came up on the stove and he was able to look it up and see what it was. He ordered the part and then rescheduled my appointment. About a month after I moved into my house, I had air conditioning problems. It took five times of techs coming back before somebody could figure out what the issue was. The techs would leave and I would call them back. Then it would take two weeks for them to come again. One guy told me my filter was dirty and he put a new one in my unit. That was in June and July and it was miserable as I had no air conditioning. The service carrier AHS used then was absolutely horrible. Sears was great though.

The contractor came out and everything is working great but I wasn’t able to include my tub leaking in my claim. I was in the assumption that since it was a plumbing issue, I could get all plumbing issues taken care of. But other than that, I had a great experience with American Home Shield.

The motor for the Whirlpool tub was going out. I went on to the AHS website and started a claim there. The website was good then they texted me, told me that my claim was filed. And a couple of days later, they told me that the tech was coming. He was professional and good. And now, the motor is working great like it's brand new.

Leak Seekers fixed my garbage disposal thing under the sink. That went really well. They came back out today because I had an issue going on outside. I didn't know whether it was coming from inside. The guy said that American Home Shield doesn't cover that 'cause he thinks that has something to do with the sprinkler system. But he fixed the issue upstairs which was fine. He did his job well.

The air condition man came out to give me my maintenance. He said everything was fine. It’s a new unit. Less than a year old. He even extended his service and time and gave me a little education about my thermostat. He was very good. He’s from out of town. He was very helpful, very polite and very kind. I was really pleased.

The swimming pool pump leaked and it was easy submitting the claim to American Home Shield. it took about a day to get the contractor out to my home. They troubleshot the problem, figured out what it was, brought parts back the next day and repaired it.

I submitted the claim online and American Home Shield responded right away. They gave me a service day, the company, and what time he would come out. And everything came through fine. Grade A Plumbing was good. Very professional. They came in, did their work. Didn't overcharge. I'm very pleased with the service. I like AHS. I've been paying into it for a while, and that was the first time I used them and I had a good experience so far. They're awesome.

I had an interesting call because originally, I did the request online and American Home Shield assigned me an appliance service. When the guy called, he said, “You know what? This isn't gonna work. Let me get someone else over.” and then he said to me, “It'll be a week and a half, two weeks before I can get out there.” As soon as I called American Home Shield back, the girl went, “What do you mean a week and a half out? I'll get you someone right away.” She canceled the first guy and went right to the next guy. It was unbelievable. The next guy called me within an hour and a half and said, “I can come by now, but within an hour.”

I’ve been with American Home Shield for years. They used to send people out who were late and didn't know much. But we wrote to the home warranty and they changed the company. American Home Shield is fine. Otherwise, I will not be with them. The only problem is getting them on the line. When you get them on the phone, it’s fine. But you have to wait to get to them and that's the problem. It's not just American Home Shield though, it’s everybody. With this pandemic going on, it’s just messed up.

I did business with American Home Shield a number of years ago and then I moved. The place I live now is 24 years old and I decided to do business with them again. It's worth $50 a month. Recently, my ice maker in my freezer was not producing ice. It was filling the reservoir container with water, which would have flooded my kitchen had I not been home to know that it was doing that. Brian from Sears of Baltimore came and did a great job. He was prompt and on time. He knew what he was doing. It was a water valve or something that was bad. Fortunately, he had a part on the truck and he fixed it. It's been working fine so I'm very pleased with what they did. The communication was fantastic as well. They texted, called, and did everything right.

American Home Shield didn’t cover what I thought they'd cover. There was an electrical issue that a home inspector found. He found three faults. The electrician came over and said that American Home Shield would pay for one. But these others weren't broken enough. So I had to pay cash for those. It's really easy to talk to somebody to sign up for American Home Shield but it's very hard to talk to a person when something's not right. Today, I tried to cancel it 'cause I sold my house. But I was not even sure if I did or not because after about 20 minutes on the phone, I kept getting put on hold. It was a bad connection. I could barely understand the conversation. But the person said that I'd be contacted by their cancellation department. So that was frustrating.

I use the web when making a claim with American Home Shield. I did one recently for a broken toilet and that was very easy. The guy who came out was great and he repaired the toilet. It's working well now. AHS is good and I tell all my friends to get it. It's just that when there's a one-off, sometimes it's hard because there's no real recommendation. Sometimes they'll send out a crew that can't handle the problem if it's a weird situation. When we had our oven go bad, we had three crews come out. They kept saying they couldn’t do the installation so we had to call again. But it wasn’t that bad and that was the only time. Most times, everything is really smooth.

American Home Shield advertised a check-up for the furnace for $75. The guy that came out was really good. After he left and the furnace kicked on, I was downstairs and it made a noise. So I called them. They came back in here. The door was caulked and he fixed it. Last week, I got two emails from American Home Shield wanting me to pay $75 for them rescheduling me for furnace check-ups, and I already had that and I already paid the $75. Now, I haven't heard any more, they haven't taken any money out of my account, and I don't know if this is coming from them or from somebody else. I did call him on the first one and they said, "No, you're not even scheduled. You were done in October. No, we don't have nothing on here for you."

The guy who came out was supposed to check my plumbing and the email he sent us was something different from what he told the insurance company. So, we were trying to get it straightened out. The lady told the insurance lady that she didn't want anything to do with it because she sent paperwork over already. SAP, the contractor, sent out someone else. We just bought the house and we were trying to see what was going on with our sewer lining under the house. I just had a bad experience with the contractor in trying to get my information. They were supposed to pay for a fix but they kept giving me the runaround. I didn’t have a good relationship with them. I chose to go out and pay for it myself because I wasn't getting nowhere and it was such a hassle.

My heater was working at night. When we woke up that morning, it was cold as death in the house. We were freezing. I called American Home Shield and reported it. They said they would get us serviced with somebody, and then somebody called me. The dude came right on out the same day. He was courteous. When he came in, he had his mask on. Also, it rained the day before so he put little covers on his shoes so they wouldn’t track up my carpet. He was here for 15 minutes. I gave my neighbor one of those brochures so they could get AHS.

Appliance Wizard came out twice. The first time was when we had an oven that would not heat and they put in a request for parts. The wrong part showed up. We could not locate an actual model number because then it got burned off on the plate. In the end, that oven was replaced. The second time they came out was because the microwave literally caught on fire. I'm still waiting for the replacement for that. That’s been over a month now. The Appliance Wizard people were very strong quality. The first person who looked at the microwave before it caught on fire was not good quality. He heated up some water, called it good then told me I needed to clean the microwave. Three days later, it caught on fire.

The garage door had a problem with its connection with the vehicles and the remote control. The issue was the board of the motor. The technician came and immediately, he recognized what the problem was. He looked for a replacement in his car and fixed it. I'm very happy with things. AHS better not change anything. Their customer service and claim submission process are perfect. Go with American Home Shield. have heard people having other companies not having the same type of service. When I get an issue, I just book my service online and the next day, they're calling me.