American Home Shield Reviews

We called Home Shield for the fan and the shower was making a lot of noise then it stopped working on and off. They had somebody come out who was very good. He also came when he said. He had to come back with the right equipment then he had to replace some electrical parts and in order to do that, he had to get a new fan. That was a very inexpensive fix and Home Shield worked like a charm. It was what we were expecting from them as opposed to another claim before this, which was a total nightmare. Our furnace went out, so we had no hot water and no heat. We had company coming and it was cold in the house. It was supposed to snow too. This was on a Monday morning and Home Shield found somebody who couldn’t come until Friday.

I use American Home Shield for the pool equipment stuff so when something happens, the technicians come out and they fix the problem quickly. The pool went from broken to fixed. I also have Home Shield for some of the big systems. I bought a used home so, in the next few years, I might have some of those systems go out on me. I've only used AHS a few times throughout the three years that I've had them but the times that I have used them, they have been fairly quick services.

My friend referred Home Shield and they got a good experience, so I said I would give it a try. I submitted a claim and AT Appliances did a good job. The time frame that they gave me was pretty decent.

Home Shield is great. I put a claim in on their site and they send an email within a couple of hours that gives information on the contractor. Most recently, the hot water heater was running out of hot water before I get done taking a shower. The Lindi Corp came out and it was good with them.

I did a claim for the ice maker in our refrigerator. Rex Appliance had to come out a third time but it’s still not working great. We thought that the warranty does 90 days but it was only 60. So I had to pay another $100 and I’m not happy about that. I’ve been spending off a lot of money and not have it done right. I don’t blame Rex Appliance at all. They’re good people. But there’s something fundamentally wrong with this thing and it’s $300 so far but it’s still not right. It’ll make ice for a month or two and then it stops. The tech had to replace the whole thing one time. It took a long time for him to fix it this time.

AHS has done everything professionally and in a positive manner. They take care of the customer and they get the personnel who are gonna fix the unit out here quickly. They call you, set up an appointment, and that appointment is within a day or two. Their service is great and I’m so happy I have them. Recently, they sent out K&T Appliances and the tech was very professional. He was very knowledgeable and he taught me some things because I’m a little bit electrical myself. And he was clean and fixed the issue in no time. He knew right away what it was, showed me, then put it back.

They got a professional guy to come out for my refrigerator. Since he had the part on hand, he did all the work right in the house. He changed the part that was needed and the refrigerator worked like new. I wish AHS would have covered all the food that I lost. But besides that, I love them. When my appliance breaks down, I pay the $100 deductible and they fix or replace it.

We had an issue with our heat pump. My girlfriend submitted the claim with American Home Shield and they just said that we would be receiving a call whenever somebody was ready to come out. And that took about 30 minutes or less. We had set up for C&R to come out and they had to redo some of the wirings. Some rats had somehow chewed through some of the wires and it was making the heat run wrong. Everything's working fine now and we haven’t had any more issues. American Home Shield was included when we bought our home about eight months ago and it worked out good.

My kitchen sink drain was clogged so I filed a claim for it with American Home Shield. I did that online and Alto Sewer Service came out the next day. I was impressed by how quick it was. Everything went. The contractor fixed the problem. Their guy was very polite and he did a good job. I was very happy with AHS and the service.

AHS is a good company to be a part of. Whenever I have issues with appliances, they’re timely as far as making sure that it’s taken care of and that the person comes out to service the home. I had a company that came out to service my stove and my microwave and the customer service was very good. The tech told me what the problem was, came out a couple of days later and fixed the problem.

Our air conditioner had broken and it was not coming on. I called to file a claim and it took two to three days for World Class AC to come out. The contractor was very good and I liked him. The repair went fine. We’ve had American Home Shield for 10 years now and I feel comfortable having it in case we have major breakdowns. For the most part, the other claims before were also good.

A shower diverter was broken. I filed a claim with Home Shield through the website and it was straightforward. The contractor was good, communicated well, and was respectful of my property.

I had an issue with the gas furnace. I submitted a claim which Home Shield which went much easier than I expected. Liberty Plumbing Heating & Air Conditioning came out and it went great. It was very quick and efficient.

We have had their warranty for a long time, we live in AZ. They are OK. The biggest challenges are that the contractors that take their work are not the best ones, the contractors sometimes don't schedule service for 10/15 days and you are forced to hire someone out of pocket because you can't wait that long, they are unavailable on weekends or holidays, if a contractor cannot repair something they will keep trying with a second or third contractor (and in the meantime your dishwasher is on the blink for a month) before considering replacement. Their rates seem to be going up every year too. If your appliances are new-ish, don't bother with buying this insurance.

The issue was the plumbing line leading out of the house. The adhesive had worn out over time in one of the pipes so it was leaking a little bit. So, Marcel from Grade A came and cut out that spot and put a new piece. He had the parts with him on the initial visit so he was able to knock it out all in one trip. It took him an hour at the most. Everything was good. This is the second time Grade A has come out and Marcel was great. He’s really good. He did our hot water heater, too. However, the whole getting me on to the contract was kind of a pain in the butt because we had asked Home Shield three or four times to put me on and then come to find out they kept not putting me on. But we got through that and it has been okay since. That was the only thing that was tough in the beginning.

I like American Home Shield very well. After my husband passed away, my son was telling me about it, and they've been okay. My house was flooding from underneath the toilet and from out of the showers and sinks due to a septic tank issue. We had to have a plumber and a septic person all rolled into one to fix the issue. AHS told me I would have to wait four hours and then get someone approved if they couldn't find someone.

The tech from Eli Electric came to fix some outlets that had some wires that were hanging that were alive. It could’ve been dangerous. It was basically trying to check and see if I had a couple of outlets that were working. The only thing they didn’t get to was the light switch that needed to be fixed. And I thought they were gonna come back and fix it. They said they were gonna contact the warranty company and the warranty company was gonna tell them something. Nobody has contacted me. But they were professional, came out on time, and did what they had to do quickly.

When I have a claim, I submit it to AHS over the phone because it's easier for me. I also like that you pay them $75 and their contractors come out. If there's anything that needs to be replaced, they replace it. Or if anything needs to be fixed, they’ll go ahead and fix it. Recently, I had an issue where Myers Comfort came out and they did a great job. They looked at whatever problem I had and they went on and fixed it. Something had to be cleaned and they cleaned it up.

I had a claim for the heater and the tech came and checked everything out. He put in a new thermostat and it's been working fine. AHS did what they said they’d do and I'm happy. If I have to call them again, I'll call them again.

We were with Service America and then we stopped using them. They were good for many years that we had them because we were having all our appliances covered under one shield. But then, they went out of business so we spent a couple of years without a warranty. We bought all Samsung appliances and they seem to be giving us a lot of troubles so we thought that we needed a company that could give us service when we need it. So, we decided to try Home Shield. We heard commercials about them and people that we knew in real estate said that they're a fairly good company.

My recent claim with AHS was great. Metro Air Services did a great job, he took care of me really fast and understood what was going on. My heater would not light. So, the igniter was out on it. And then the heater was just constantly running but the house wasn’t getting hot. And so, he determined it was the heater igniter. He replaced the igniter and off he went. It was just great. I would use them again. So far, AHS is doing a good job. It’s worth having a reliable service.

We've been with American Home Shield for probably three to four years, maybe longer. They come and handle things pretty quickly. The only thing with AHS was last year or a year after, we had something with our air conditioning. They don’t cover Freon too much, and that costs a whole bunch. If they cover a little bit of the Freon, that would be awesome. But other than that, any time we've used them, they’ve been really good.

American Home Shield came when I bought the place, and so I've been with them for three years already. They are good. I submit my claims online and it is easy. I've told my friends they should get them too.

When I had a leaking bathroom sink, it was pretty easy to get online and get stuff sorted. In that sense, it was very convenient. The tech who came was awesome. He found the problem right away, tightened some stuff up, and had it working. He was in and out within half an hour.

The tech from Washington Electrician Service came out originally and did some work. I was having some problems with some of the lights in the kitchen. And when he left, it seemed like he had corrected the problem. I found out later that it involved a triple switch of some sort. We have more than one switch controlling lights. It seemed to be working okay and then all of a sudden, it's not.

I've had Home Shield for a while and I've been really happy with them, up until my last experience. I have an oven that is not working and it went out Saturday. They sent somebody out Monday to look at it. The tech said they can't repair it and the only thing to be done was possibly rebuild the motherboard. Then they called Home Shield. AHS said they were going to send somebody else out but they couldn't come 'til Friday. If they can send it off to be rebuilt, it'll take several more weeks out.

When I submitted my recent claim to AHS, it was extremely fast. I wasn't even off the phone with calling it in and the contractors were already calling me on the other line to come out to do the service. I was impressed. The contractor that came was awesome. He was excellent. He told me something needed to be cleaned that wasn't making the contact. He even called in and checked up twice to make sure everything was going well after he did it. Everything's been great since then. That was the time that it was really cold and I was able to use my heat. I've had AHS years back but the service back then was horrible. That's why I'm so impressed because it's been a big difference from when I tried it and got back with them. Now, there's availability when you call the customer service. Before, there was no way of getting anybody on the line. It's been like a circle.

The payments increased a little bit. Also, the contractors just keep changing every year. But they fixed things. The last that returned was better than the last ones. The experience was great.

I've been with American Home Shield since 2008 and they're decent. Whenever I call, they always respond. Whatever issue I have, it's always taken care of in a timely manner. As soon as I call them they always have a contractor call me back. I never have to wait any period of time if I have something broken. G&L Appliance Service came out and they were ahead of time. The claim was nothing major but everything went fine. The oven wasn't lighting nor heating, and then something was burnt out. The tech just did a replacement and it didn't take no more than about 10 to 15 minutes. What I don't like about AHS though was once, my garbage disposal was broken and they wanted to give me a generic one, which I didn't think was fair. But I really am satisfied with them. I always get whatever issue I have resolved. I like American Home Shield.

I wish that AHS would not be as expensive as it is. I first started 20 years ago and the cost went from $25 or $35 a visit to 100 and the annual amount is expensive now too. Years ago, I could negotiate and take out certain things. Now, it’s a little more stringent. However, they send out competent repair people when they say they will and the issue is usually resolved. Also, it’s easier to describe the problem to someone when you call, especially if it’s a weird one.

When I called AHS to submit my claim, there was a bit of a language barrier. I’m old so sometimes the accents are a little hard for me to understand. She asked me if there were other things and I said that there were a few other things, but I couldn't afford all of them right then. She asked what were they and I listed them. She that it was a four-ticket item. I haven't read the whole contract and I was very shocked that I was able to get four things on one ticket. I didn’t know you could do that. I kept asking the same questions trying to make sure it was correct. The rep kept saying that I could get the four things. I said, “No, that can’t be right. Please don’t tell me that, then I get four bills separate.” I know she got frustrated with me, but I just couldn’t believe that that was true.

I called AHS for our dishwasher and the guy came out and said that he couldn’t work on it because he thought the garbage disposal was blocked up, and the garbage disposal wasn’t part of the dishwasher. He couldn’t do anything until an order was placed for the garbage disposal. So, then I did an online order for the garbage disposal, and then when I got home later that day I had gotten a message from American Home Shield that they had gone and put in an order for the garbage disposal as well so that I wouldn’t have to pay another fee.

I have a hot water heat boiler and Robbins Heating had to work on a knuckle ‘cause I don't know what it's called, it's a little gray box. It's a kind of thermostat. They knew what they were supposed to do. They cleaned up after themselves and kept me informed. I would let that particular company into my home whether I was home or not. That’s how fair and honest I feel like they are. I don’t believe I'd ever got told anything that was the truth. Every bit of their performance was 5-star above because they do absolutely unbelievable work. I'm a Realtor and an appraiser in this town and I have Robbins do lots of work for me, and they never ever fail to come back if need be and come back is very seldom. I won't use anybody but Robbins.

I had American Home Shield when I first purchased the house. I had them for a year and then it was up but I thought I really needed to get it started again just in case and I started it back in November. They’re a great company with what they offer and it’s fair. Most recently, my furnace was leaking so I called them and they sent Clear Sky out. I asked Home Shield if they could send Clear Sky out before, because I had dealt with them in the past, and Home Shield was able to send them out again. Clear Sky did awesome work and got it all done in a day. It took a little bit because they had to wait for the furnace to get there. But as soon as they got it, they installed it. Also, they did a little bit of customization so it was awesome.

I've has this service for 3 years and have been happy with them for the most part. As advertised. However, I've now had to have the same appliance repaired for a 4th time, paying every time. I could have replaced it on my own for what AHS is charging me. There is nowhere to leave a comment and no one to talk to regarding customer service. I just renewed my account with them a few weeks ago at a huge increase. This will be the last time I renew with them.

My AC went out and I live in South Florida, The customer service people were not very helpful and read from a script. The vendor assigned AAA ALL Brand Appliance still has not called me and it's been over 24 hours. When the vendor is call you get an answering machine, which does not give their name just leave a message, Still have not heard back. Very slow to react to a claim and seems like AHS want to draw out the service call. Not the first time this has happened when I have an issue. Would not recommend America Home Shield to anyone considering home warranty.

The dishwasher didn’t turn on and there was no power. I called American Home Shield for a service and they assigned it to one company. I put the claim in on Thursday and on Friday, I right away got the notification that someone was gonna call me. But I called them right away and they said they couldn't fit me in until Monday at best. But that wasn’t acceptable. So, I went back to American Home and they did the legwork for me. The called and got me somebody to come that Friday. So, I was extremely pleased with the response. I had to push them to get them to understand what I needed done, but they called then I spoke to the appliance company and the woman on the phone was fantastic.

The customer service team can’t go beyond the policy and I find it odd that I can’t get a question answered when it’s about insurance. Because I would kinda like to know what happened, what went wrong, and how much it cost, and they don’t give me that information. They don’t go into detail about how much anything costs. I have to pay a deductible of $125 every time somebody goes out, so I wanna know how much of that is going towards the repairs.

American Home Shield really helps to please or do the things that make homeowners comfortable, so we’re quite happy. I had friend who was an air condition contractor and he used to do work with AHS so I’ve been aware of them for a long time. They embodied everything that the service company could ever hope to do.

When we just moved in, we had Dan’s Pro-Lock come out to change our locks and make new keys. The guy who came was very courteous and took about 45 minutes. With AHS, we like the security of knowing that any surprise that might come up, we’ve got someone to turn to. We also bought it for the buyers that bought our house.

The electric at the front of the house was not working. I went to AHS' website and filled out a form. It's a good website and it's very easy to maneuver through the different questions. It said in there that they would get back to us within a day and they did, right away. The company who came was great. It's the second time they've come out and I really like them.

The two men who came over from A1 Mitchell’s Heating & Cooling were first-class. They were wonderful. I could not say enough about them because they bent over backwards. They did not know if they can get the parts because the heater is an older one, and they said, “It might take a few weeks. I do not know if it can be found.” And within three days, they had expedited it overnight from Virginia. They were a warm, delightful, welcoming and caring people. Their service was great. I was thrilled and I was doing a happy dance.

The stove wasn't turning off completely. The heating element to the bottom of the oven had melted. The ice machine stopped working too. So I called that one time and got it all repaired. I told the agent what the problem was and she found me a repairman that could come to the house. Once she found a repairman, I paid my 100 bucks and that was that. It was an outstanding experience. The gentleman was very knowledgeable and professional. He was courteous and quick.

For several years now, I've had American Home Shield. When I had two issues - one with the oven and one with the dishwasher - they sent out GE Appliances. The tech was very professional and he was on time. He fixed both issues the first time. Everything went excellently.

I was given a window as to when the contractors could be contacting me. It was like 24 to 48 hours. The contractors were awesome. They were really good. They adjusted the vents to make sure there was proper airflow to other rooms.

I called AHS for our furnace and Reliable Mechanical Services came out the same day. We had to wait for the furnace to be ordered, and that took about 5 days. AHS was professional and have responded to our requests in a timely fashion.

We had a plumbing issue under the sink in the kitchen. The tech had to go up and under there. When I saw it I just was stunned. We have been living here for a couple of years and he found they have glued the pipe to the next pipe instead of putting a ring on it. He also looked at the bathroom and it had the same thing. We love whoever comes out and we've never had a problem with the contractors. They’ve been very nice and professional. With the things that they have done, everything’s functioning fine. The last thing that we had was the furnace downstairs and the tech fixed it with no issue. Even if you’ve already owned the house, get American Home Shield. They cost you a little bit but it pays for itself. We love it. I wouldn’t dare let it go. One of these days, you’ll have a big problem and then you have a help to pay for your problem.

The evaporator of the AC unit outside was not working and it was tripping the breaker. We submitted a claim with AHS, then a from Advantage Air came in. He checked everything from the AC in the attic as well as the outside unit, and he determined that the problem was because of the age of the outside unit. He said that this unit lasts 10 years and I’ve been at the house for almost 18 years. He said that it gave me the lifetime of it and at that point, it was burning out the coil and has a leak for the gas. It was R12, which is the old gas, and they couldn't refill it anymore. So, he reported to American Home Shield, explained to them that it needed a lot of repair with the leakage of the gas as well as the coil and the engine being not in well conditions. And even though he put a replacement on it, he still had to fix the coil and the leakage. So, he said it’d be much better to just change it and that was what they did.

I had a plugged drain in the shower. I called Home Shield and they sent out someone in an hour. It was pretty quick. I wasn’t sure if it was in the main line or in one of the shower things, but the plumber checked a couple things over and said it was in the shower. So he brought his machine in there and took him about three times to get it out and it’s been working good ever since. He was a hard worker and a good guy. He was here for about half an hour and he was gone. I’ve known this guy. He’d been around a long time and he knows his business. He is a good plumber. I like Home Shield but I don’t want the rate increase. I was paying $31 a month for almost a year, and now they wanna go to $51 a month and I’m not gonna pay that. That’s ridiculous. But I’m gonna call them this afternoon and talk to them about it.

My experience with American Home Shield in February was a good one. But the one in September went on for seven weeks and it drove me crazy. It was a nightmare. Every time someone had to come back out, the same guy wasn't sent out. It was like they started all over again. I was behind and it took two weeks to get somebody back. But for my claim in February, I told the appliance company to send me the same guy. He came out three times and we finally got the problem resolved.

At first, Sears came for an appliance claim that I filed with American Home Shield. AHS then sent another person and after that, they called me up and made an offer that I took. I went and got myself a replacement device instead of having to wait and had it installed. AHS and I settled it. They did well with this claim. I've been with them for a lot of years and I've never had a problem with them.

American Home Shield is reasonably-priced. I feel secure that I have the coverage. Submitting a claim is pretty simple. J & J Appliance came out and did an excellent job on the washer. The tech had professionalism, and he’s honest. He didn't try to do more than is necessary. He explained the problem very well and got the job done quickly. I've been with AHS for more than a year now. I’m doing renewal automatically. It’s on autopay.

American Shield sent people by the timeframe they mentioned, which was 24 to 48 business hours. Cost Cutters Appliance Repair serviced our leaking faucet and they were wonderful.

I like the peace of mind of having things that can be taken care of if they break. I've been with American Home Shield for six years and most of the time, I do my claims on the phone. It was better when the service wasn't outsourced. I've noticed moving from the Panhandle down to the Tampa area. I felt like my service was better when I was up in the Panhandle, but that might just be the nature of the area and the contractors I work with here. But the contractors have been fine. We have a few little blips here and there, but if I have an issue with them, they're usually pretty quick to take care of it.

Our home is now three years and we have stepped out of the warranty for the new home. We've been with American Home Shield for three months now at most and our experience has been positive at this point. The breakers on my panel were tripping for unknown reasons. It was cutting off key areas in the kitchen to include the refrigerators and the microwave. It was happening on one side of the area. My wife called American Home Shield and Kelly Brother’s Electric was assigned as our contractor. They came out pretty much as they had stated that they would come out. They were very professional and we had a very positive interaction with them. Our breakers have not had an issue since when the week prior to the repair, the breakers were tripping five times in the week.

I wasn’t super in love with how the furnace claim went down but ACI acted extraordinary. We were without heat and the fellow told AHS I needed a new furnace, but they didn’t wanna do that, so several people worked for a day. So there was another day all four us freezing. After that, AHS decided they wanted a second opinion and then they said they didn't want a second opinion and that they would just have a different person from the same company come out. They also told AHS that I needed a new furnace. I was a little frustrated that they did all of that just trying to save dollars instead of taking good care of me. We’ll still need a new furnace, so it wasn’t a good financial decision or a customer care decision.

Every person that American Shield sent is very professional and they always fix whatever I needed. They are professional and nice. If somebody asks me, I always recommend it because it’s a really good thing to have.

I had American Home Shield before they pissed me off. They didn't take care of something that they said will take care of in the contract. When I called, it was spent on my AC unit, then they said somehow I will have to pay out of my pocket. I said, “Really? Okay. Roger that.” But I’m still not gonna play these stupid games this time. I got back with them and the recent claim got taken care of. I submitted the claim over the phone and the technician from All Brands Appliance came out in two or three days. He was all right. I had to pay somebody to clean all my air ducts and vents though, so I wasn’t pleased. But there are a few more things I gotta get taken care of. I’ll see what AHS will do.

AHS is honest about their service. Although I had issues with people they sent out before, they remedied that. Everything they said they would do, they’ve done for me if I needed it. When I had issues with the heating element, De Hart Plumbing got it fixed. I had two different technicians and both of them were great. They needed to order a part, so they patched it up to where it would work. Then when the part came, they came and replaced the part. I’m very satisfied with the service. They were God-sent.

The dryer was not heating and it was not drying. So I paid and I created a service request on Sunday and stated that somebody is coming on the Wednesday. I was happy. But on Wednesday, nobody showed up. I called them and they said that nobody was coming until next week. I asked them if they could have someone who can see the dryer? They sent someone on Friday. He came and I was not at home but my mom was there. She doesn’t speak English. They changed something and told that you have a problem in the vent, and they left. Then I kept on talking to them, asking that they cover the whole dryer. They initially said that the contractor will fix it, but later they said that no, they are not going to fix the venting of the dryer because it’s out of the coverage.

We had two appliance issues and submitting the claims was an easy process. Doing it online is the easiest. You send the request in, and then right away they send a thing over for somebody to come out and look at it. We had a guy come out for our dishwasher, one for our washer, and one for the hot water heater. They were all great. Within 24 hours of submitting the claims for the dishwasher and washer, the techs came out. While the tech for the hot water heater came out after about three days of sending in the claim. They all came out instantaneously and it was all fast and good work.

The AC machine was working but there was an error message on the thermostat saying, "System malfunction, call technician." I went online and submitted a claim with AHS. Their website was pretty good, then I was given a message when the contractor would come out. The contractor himself also contacted me half an hour before he could be there. He was professional and he conveyed what he found out. And so far, the AC's performance has been good.

We had a couple of bad experiences with trying to get repair people. Unfortunately, there are people who want to rip you off and tell you there’s more wrong than there actually is. We went with American Home Shield because we figured everything would be under contract. They would be sending people and we wouldn't have to worry about finding someone. We've been with them since 2016 and we've been very happy with them and with everyone that they have sent. Our experience has been great. They've been very good. We feel very comfortable and we don’t worry about things breaking. AHS gives us a very good feeling of being protected. When our AC was not cooling, I called AHS and the process was automated which was fine. It was very straightforward and I had no problem. Integrity Air Conditioning was assigned to our case and they were terrific. The AC fan was broken and it was replaced. It has been perfect since then.

AHS is better than the people we had before. Recently, our oven wasn’t keeping the right temperature and we submitted a claim with them. After a couple of days, a tech from Silver Star came out. He was really good and since repair, the oven seems to be doing better.

The A/C wouldn’t work right and, overall, it had some blockage where there was an extra filter in there which was not needed. A/C Rescue was sent by American Home Shield. The technician was great. He came at the time he said he would and gave me a call when he was on his way. He did the job, and it worked out okay.

I had two things going on at the same time. The first issue was on the heating and the tech that AHS sent out did a very good job. He was very professional and clean. When he came in, my grandson, who lives in the basement, showed him what the problem was. The tech realized the problem and fixed it for us. It’s an old furnace and it didn’t take him that long to fix it. It wasn’t that big a deal as it was just a switch on the gas furnace, but I appreciated his service.

The issue started with the fact that my Whirlpool wasn’t working, and we figured it was the GFI. The tech helped me locate the GFI and it was broken, so he fixed it. The Whirlpool started working after that. From my experiences off of AHS, their website is very good because I can find the problem very specific. Once I’ve put the claim on the website, I normally get a call from a technician or a contractor within 24 hours, and that’s wonderful. I get some kind of contact. Usually, the problem was resolved within the week unless it’s something big like the microwave issue. That one took a longer time. But they are very quick to resolve. My experience has been very positive.

Delta Appliance Repair was sent by AHS and they repaired my refrigerator. The icemaker was not working correctly. The tech came out and looked at it to see what the problem was. He said he had to order some parts. He called me a couple of days later and said as soon as the parts come in, he would come out and fix it and he did. He was a perfect guy. I liked him.

We continued with the American Home Shield contract we were given and changed it to our name. We've been with them for a couple of months and their contractors have been good. When D & S Plumbing was sent out, they were able to fix the problem although it was a bigger problem and was more like a state fee issue.

Everything is good so far and I’m glad I have this service. In fact, I would recommend people who have a new house to get this warranty because American Home Shield covers a lot of good stuff. We had a claim with Patriot Plumbing and it was good. It was very fast. They came right away to fix the problem and I thank them for that. They tried to unblock the toilet and everything has been working fine since then. The technician was very professional and nice too. He did a great job on the work.

I had three different calls and two of those were for plumbing. Sirius came out for both cases and they were wonderful. The tech was fantastic. It was good all the way around. One issue was a stopped pipe and one was a spout on my bathtub. They found excellent and very quick solutions for both. So it was great. I’m pretty satisfied with Home Shield.

American Home Shield have sent good contractors. They're fast. I had one problem at home, and they came out and did it that day. So, it was awesome. I've been with AHS for two years and I've had a great experience with them.

When the lights and fixtures in one of the bathrooms lost power, submitting my claim for it was very simple. I just did it online and AHS gave me the number to call. I called the number and scheduled for the contractor to come out. They came out when they said and everything worked out great.

We use AHS to take care of our rental property. ‘Cause it's easier for us to call and file a claim and have somebody go look at it than it is for me to run over every time that something happens. When we've had to file a claim, it's been pretty responsive in getting somebody out there to look at something and get it done. Precision Engineering came out to look at the AC at one of my rental properties and it turned out it was an electrical issue, and I don't know why they couldn’t fix it, but the GFI outlet had tripped and they couldn’t reset it. So, they basically came out, looked at it and didn’t do anything. But I submitted that claim online to AHS and it's been fine any time we've had to use the website.

I had a home before this one and had AHS. However, I had to live in an apartment for a year while I was building a house and didn’t have AHS during that time. Before the builder’s warranty went out, I got a contract with AHS again. The people they send seem to know what they’re doing. When my refrigerator went out, they sent somebody to fix it. They got the parts yesterday and we set up for them to fix it on Monday. Although it takes a little while to get everything done, it always gets done.

I turned on my InSinkErator garbage disposal and a very loud sound occurred. This has happened before and what it was at that time was that the bearings went in the device. This time, when Apex Plumbing came out, the tech took it apart and examined it, shook it and that's to see if he could hear any of the bearings loose inside the device before he changed it. And apparently, some type of a metal plug had gotten down in there. He had me done in less than 45 minutes. He was very professional and very good at his job. He explained everything. I am highly satisfied with Apex. If I have another plumbing issue, I will be seeking their assistance through American Home Shield. I'll recommend that they come back because they were very good.

A few years back, American Home Shield changed their protocol a bit, where they send someone out to diagnose the problem and then they send somebody else out. So it takes two appointments, somebody to diagnose and someone to repair. But it used to be that they did everything in one shot, and for those of us that work, that was very, very convenient. The two appointments by the new protocol is somewhat cumbersome. If the person tells you exactly what they think is wrong, they could by-pass the diagnosis and just have a repairman come out and fix it that day in one visit, rather than two visits. But their contractors have been fine.

Submitting the claim was very simple. Even if it was my first time, I went online, put it in, done. The only suggestion I have is that when I submitted the claim, it was a little confusing from the point of the response I got back from the webpage said, “Here’s your mechanical guy. We’ve contacted him. You may wanna call him to set up an appointment.” It was very confusing as to whether I needed to call him or the contractor will call me right away because by the time I got around, I figured, “Oh, I’ll call on Monday. What’s the point in calling on a weekend anyway and he’s never gonna call back?” It was like, “I submitted the claim, do I have to call?” It should say, “We submitted the claim, he will be calling with you in 24 hours.” Other than that, the claim was very easy to put on the webpage.

I like the idea that they respond and they do what they can to try to rectify what’s going on. Their contractor managed to fix an old garage door. My husband passed and it was wreaking havoc on my back because I had to get out of the car, come in the house and raise the garage door up. American Home Shield covered it and for the time being, I can push a button and open my garage door. I’m here by myself, so that’s important to be able to just come in and garage door down and I’m safely in the house.

I had issues with both of my toilets. One was not holding water and the other one wouldn't let me flush. I called through automated service through American Home Shield. I told them that I needed to make a claim. It was all recording and I told them two toilets. Somebody called me back and that's when they issued me Home Choice Services. They told me that was gonna be the company and gave me their number and told me I could either call them or they said somebody from the company will call me. Home Choice did a good job. The tech was very quick and very knowledgeable. He came in, he knew exactly what the problem was for each toilet, and got the things off his truck and fixed one and then went in there and fixed the other one. He was very efficient. I haven't had any problem with both toilets. I was satisfied.

The furnace wasn't turning on. There wasn't a flame coming out. When I got home that weekend, it was cold and the house needed some heat. I originally called a different company and they told me that something cracked inside the furnace and that I had to get a new furnace. I was gonna finance the furnace for over $5,000. Had they used any other finance company besides Wells Fargo, I would have a new furnace in the house right now. But because I didn't like Wells Fargo, I told them that I wasn't gonna finance this furnace. I called Home Shield and they sent J&S out to the house. I was so pissed, and so was J&S, because of what the other company tried to rip me off with $5,000 for a furnace. J&S was just absolutely fantastic. The guy had the part in his truck, came back and put it on. Now you can't even stay in the house. It's so hot.

I was set up on a month to month program. When I stopped it they continued to call for renewal.. Im ok with that but they continued to bill me for months after I stopped payment... And I didnt know that until I started getting calls and letters from a collection agency. Saying that I owed them money... This is now on my credit report.

AHS turned down paying for my toilet floor flange replacement, saying that the damage was not due to normal wear and tear. Two plumbers that worked on it said that damage was due to flange just being old and worn out. AHS needs to reimburse me $450, which is what I ended up paying to have it fixed.

We purchased a home warranty for our home. Our furnace went out and we contacted customer service and they sent out someone to look at it. The furnace was older and was unable to keep the house warm in winter. AHS sent out a contractor who was unable to fix the issue. They sent out another contractor who could not fix the issue. They sent out a 3rd contractor who said our issue was that the furnace was dirty and that was the problem. They finally sent out a 4th contractor who said we needed a new furnace. The furnace was 16 years old. During all of this back and forth we had our own HVAC person come in to look....he said it needed to be replaced.

2-9-2020, sent AHS online service request for leaking pipe. 2-10-2020, plumber called would come out to house on 2-12-2020. 2-12-2020, plumber cut 2 small holes in drywall to see under tub for leak. Plumber said either tub needs to come out or pine wood ceiling in shower below tub needs removal to fix leak. 2-17-2020, plumber emailed me an estimate of $1857.45 to cut through bathroom tile to have better access to leak and to replace tile. This was my cost. The repair for leak was estimated at $900.00 this was AHS cost.

Usually, I submit my claims online to AHS as I'm not much of a talker. I do everything there and their contractor shows up and fixes my issue. Then, I'm good to go. However, their scheduling system is a little weird. AHS's contractors just give me a day when they'll arrive and say that they'll be here from 11 to 3. That's a really big window and I have to be on standby during that time.

We submitted a claim to AHS online and the next day, someone from Sears came out to fix our dishwasher. He did good job and talked my wife through everything he was doing. He offered to do a couple of extra things for us that we'd have to pay extra for but we weren't interested. I also had to fix what he did. He fixed our dishwasher but then he also repaired our drain line and something was not right. He just tied it and we couldn't get it to extend. I tried to fix it but then he took care of that as well. He ended up tying it to our little sprinkler hose. Now, our dishwasher is working.

Hayes Appliance was sent out to repair the dishwasher of my mother-in-law, and that was replaced. They did wonderful. But with the other claim which was happening at the same time, for the water heater, the first one that contacted me Justin Smith LLC never really showed up. He said he was going to, but he never did. We got a little confused because both claims were happening the same time. That’s why I tried to help my mother-in-law sort it out. The new contractor, Prime Plumbing, seems to be on the job and doing well.

My gas stove is at least 10 years old and it was here when we purchased the condo. When I turned it on, it wasn’t igniting. I would not use it, so I had someone come out. The two gentlemen who came readjusted and cleaned it up. They were wonderful, kind and helpful. I was very pleased with them. Also, when we first moved in here, we had a carbon monoxide problem but didn’t know what it was. After the fireman got done, the contractor was out immediately. We've had AHS for a little over two years and have been very satisfied. The reps are really very nice.

Twice in the last six months, we've had to have our washing machine fixed. The deductible we paid was $107, which was more than halfway to buying a new machine. When the guy was here, he said we had an issue with the ball bearings. Then the last time, it was smelled like gas. It seemed like instead of just replacing it, AHS stretched it out. However, when we had our refrigerator replaced, we didn't have a problem going through that process. It was quick. But for some of the smaller stuff, we've had to call a couple of times.

North Star Appliance Repair came out and did a wonderful job. They diagnosed the problem, replaced the pump and the seal. They left. It worked for one and a half loads, then it quit. And AHS sent them back out here, and they figured out what the problem was and took care of it. And it’s working perfectly. So far, AHS is doing a good job. We did have an issue with the water heater, where the contractors came out and the guy that brought it up to code damaged the roof. And they had to come back out and fix their foul-up. But, they did it, so everything’s cool. The contractors of AHS have been all nice. However, some of them are not premium contractors. The only thing that could make it better would be if they use, particularly, for the heat and air, some premium companies with great reputations that have been here a long time. But I’m very happy with what I’ve got.

The refrigerator wasn’t working and we submitted the claim on the internet over the weekend. Countrywide said the earliest they could get out was Wednesday afternoon. We weren’t gonna be home Wednesday, so they scheduled it for Thursday. Then their truck broke so the technician came out Friday afternoon. We didn’t get it fixed ‘til Friday but the technician was excellent. He knew his stuff and got it fixed. The refrigerator has been working fine since. A lot of times you think something’s covered by AHS but in the details, it’s not covered which is a little frustrating at times. But we've been with them for at least five years and we like submitting claims online. That’s definitely good.

I was with American Home Shield for about a year or two and then I dropped them. But, I regretted it and I'm glad I came back. I had a gas leak and their contractor had to shut it down for a while. They did everything well on it. They had a very professional work and the insurance covered just about everything. I'm very happy with the service. I like this warranty company because they are very well-informed. When you give them the information, they follow up right away. It doesn't take over 5 or 10 minutes to solve the problem. They contact the contractors right away and then they email me -- it is very professional. I was in the military for 30 years and they seem like they work in the military too. They do things by the standards and that is what I like. They are a very good company to work with. I had people already asking me about AHS and I've referred them to it. Even my son-in-law from Texas called me, so I referred him to them.

Filing a claim online is easier for me. And usually, within a couple of days, we’ll get a call and then Sears would come out. They give you a four-hour window and although they are never early, they are never late. The guy who came for my refrigerator knew his stuff. He talked with us, showed us what was wrong and ordered the part, which came to our house. He then came back and put the part in. One time, AHS never got back to us for a repair person and we followed up with them. Otherwise, they’re usually pretty good.

I’ve been in my home for 10 years. So, I changed everything, roofing, to the appliances. I got all new appliances and I was like I might as well get something to protect them. I usually see warranties and having my home, normally, something's gonna happen. So, I’d rather be on the safe side and not have nothing at all. And then, when I checked the research, they say AHS did well. So, I tried them out.

We’ve had a few houses with AHS for three years, and they usually are pretty good about fixing stuff. Everything with the claims submission is easy. The only thing that they have a problem with, and I’ve tried to get it resolved but now it’s seven months in, is there’s a charge on our account that says I have a past due balance but I still have monthly pulled every month via my credit card. So I’ve asked them eight times, “How come I have a past due balance if you guys bill me every month? And it’s on auto draft.”

There was a misdiagnosis by the first company, where they said I needed a new well dug. Then, L&M came out and the tech found out it was the tank that had a hole or something inside the tank. It wasn't putting the pressure in it, so that triggered the pump. The pump itself was getting hot and shutting off and wasn't working properly, so that was changed as well.

We had American Home Shield in our other house for many years. We moved and the house came with another company, and then we switched over again to AHS. We've been with them for eight years but I’m not quite sure what location it goes to for help. It’s hard understanding the people. They're all very kind but when you're talking to somebody who isn’t extremely fluent in the American language or the accent's hard to understand, it makes you kinda think of it being outsourced to someplace else rather than the United States.

We had a plumbing issue and M&Holmes HVAC came out. They were a fantastic and awesome group of people. They fixed the guest room's toilet. But then the master bedroom toilet kept doing that phantom flush and they had to come out two additional times. They were so apologetic and they did it in the evening when they knew I was home even though that was typically outside of their time frame. Everybody at AHS is incredibly polite and really great, especially if you get them on the phone and tell them what the situation is, literally, sometimes within an hour and here's the text. "This is the person that's gonna be coming out. They're gonna be calling soon to schedule the appointment." So far, I have not had any complications with them and have been very pleased.

The sump pump stopped pumping and I submitted the claim late in the evening, expecting to get a phone call the next day, but the person responded to me that evening and came out the next day. Everything was pretty seamless online. The only issue we've ever had was recently when our washer went out, but that had to deal with the part not being available and not being able to get a technician out that could work on a specific LG product. If it's something that's unique, they should ask for the right information so they could send the right person out the first time. It took about a month and a half to get our washer fixed. But that was the only time we experienced that. Everybody that came out did good work.

The contractor, W&W, asked me what was wrong and they told me to disregard the scheduling Home Shield put on there, and they said that they would contact me when they were ready to come out. Once they had an opening in their schedule a few days later, they texted me. They came over to check on the stove for a gas leak, but it appeared that the previous guy that was out from a different company had already fixed it even though he didn’t know he fixed it. So he ended up disassembling the bottom of it and putting them back together. When W&W came over, the guy confirmed that there wasn’t any leak on it.

I had a claim for a bathtub shower drain. I cleared it before the tech came, but because I have tenants, I wanted to make sure that it was absolutely clear and I wasn't just pushing it down the line. When the tech came, he was friendly and professional. He was on time. Everything went great. I use American Home Shield a lot but I'm often frustrated with them. I had a call for service on one of my properties last May. The technician was supposed to come back and some parts never came back. My tenant didn't tell me right away that they didn't come back, and then by that time, the contractor was no longer working with American Home Shield. It took me several calls to American Home Shield to get it resolved. I told them to send somebody back out and they were still trying to figure out what parts were needed, so I told them to send somebody else out and figure it out. The contractor is supposed to come out this Friday to that property.

I get tune-ups on my air conditioner in the springtime and in the fall. Then I got a newsletter from AHS saying that it was that time of year again for the spring tune-up. I called AHS and arranged with them to have somebody come out. Their representatives don’t speak English very well and are very hard to understand. They assigned Beaches to me. Apparently, they’re located on the other side of the state. They're over in Jacksonville and I’m over on the west coast in Hudson. But Beaches called me the same day, and the young lady said that they had somebody over here within the area that would be free in about 45 minutes and asked if it would be inconvenient if they'd come right over to do the service. It worked out perfectly. The guy was wonderful, very professional and polite. I would be proud to have him represent my company if I owned one. American Home Shield has been good. I’ve had them forever and they have always been so prompt.

Submitting the claim online was an easy process, and the website was good. They then sent me an email to give me the phone number and who the company would be. Service Mechanical of Tidewater came out and said that they found the problem. They put in parts, but I had the same symptoms afterwards. I have a gas pack system, it is a heat and AC unit together, but it runs on gas whenever I need to burn it for heat. What happened was that it would stop heat and would blow cold air. So, the tech did not fully diagnose the problem. I was not there on the first trip, but I was there on the second one and so I spoke on that. The guy was very professional. Since they came out everything has been good. I had another claim with and the guy from a different company replaced the capacitor on the unit before. I've been with American Home Shield close to a year now, and I'm about to renew.

We have a double oven and our top oven had locked itself shut. It ended up being the motor and at some point, it needed to be replaced. It was super easy to submit the claim and then the local company was in touch with us within 30 minutes or an hour. It was super quick. We had a schedule and then they came out. They looked at it and they had to order the part, and then came back a week later and replaced it. It all went really smooth.

The house drain to the sewer system was backing up. I submitted the claim online and I got a follow-up phone call shortly thereafter from Home Shield saying they're searching for businesses who's available. Then when they got a hold of that business, that business called asking if I was available that afternoon and I said I was. Forty-five minutes later, they called again saying they have a team that was finishing up early somewhere else and they can come sooner. They were very timely in their response. While they were there, I asked them to take a look at a leaky copper water pipe from the mainline to the rest of the house. They said it was an easy fix and it wasn't a big deal. They repaired it and I was ecstatic that they were able to take care of both problems. They were both in the same room too, which helped.

We heard the leaking from the expansion tank and when we checked it, we saw it dripping and then there was a pan that was built into the system that it was collecting in. We filed a claim online and their website worked great. I was told that I would hear from the contractor within 48 hours. They came out the very next morning and they did a great job.

We had American Home Shield in our old home for a little while but we ended up canceling it because we weren't getting any use out of it. Everything that would go wrong that we needed American Home Shield for, they would find some way to say it wasn’t covered. Then we decided to do a second try for this home and so far, everything has been great. Everything went smoothly with our appliance claim. The guy from Appliance Connect was very professional, on time and he explained everything very well. I would highly recommend them.

My nephew said great things about Home Shield so I thought I wanted to try it. The only complaint we have is my nephew never got his referral and I also never got mine. We were supposed to get $25 but we never did. That was all what my nephew talked about. But other than that, the tech from Sears was here on time and my son let him in. He put the part on and cleaned up whatever he messed up. He was good.

My dishwasher wasn’t cleaning the dishes. It wasn’t getting hot and it was getting like a white film on the dishes. So American Home Shield sent out one guy, he replaced a part, and it still didn’t work. They sent him out again, replaced another part, and then it still didn’t work. So then they sent Sears, and then Sears fixed it in a second because the first guy never hooked up my heating element. He didn’t hook it up to the hot water. It was done really quick but it took three times. But that’s not American Home Shield's fault. It was the person they sent out. American Home Shield responded really fast every time. I would recommend them. I just joined American Home about two months ago. I was with another company and it was absolutely horrible. Their response time was horrible, and I’m very impressed with American Home Shield as far as their response time.

I had a plumbing issue and AHS sent out Rooter Express to fix it. Everything went well and the tech who came out was good. His name was Michael and he was really nice. He always had an answer to a question I asked or anything that I needed to know. So far, the coverage on my warranty has been good, too. But it’s kind of rough to pay 50 something dollars every month right now since I'm out of work. Also, I didn't even know it went up until a year ago because it started out with 40 something dollars and I didn't know why it went up. Then, if I need something, I have to pay that $100 and that's kind of rough, too. If somebody is out of work, AHS should lower the price.

I went online and submitted my request to have somebody come look at my refrigerator. It was totally dead and everything stunk to high heaven. American Home Shield got GE to come out and look at it, and the guy was really nice. He went through everything, and he had to replace the board. We went to do it but they don't make it anymore. So he said they would get me a new appliance. American Home Shield sent all the information. He sent it all in, and I got an email from American Home Shield and it said I have three options. They said I could go to Home Depot and I could pick and that they would replace the total appliance with another key appliance. But I wanted an upgraded appliance, so I told them that I didn't want the options.

My electric garage door was not opening, so I called American Home Shield which in turn called Cornerstone Electric Door. The lady at that company set up a date as to when they could come out to fix the garage. One part of the unit was tripped and they had to replace it with a new part in order for it to grab on and hold to the door, and for it to open it and shut it. The contractors were very polite and persistent. They did the job in a timely and professional manner -- it didn’t take them longer than 30 minutes. They were excellent.

My stove igniter was out and MS Appliance came. I’ve had quite a few experiences with Home Shield and they seem to get the job done.

I just joined American Home Shield 60 days ago. I added it to my home and I have two policies with them. I was looking at the residential company and did research on AHS. I chose it in terms of the items they covered. Other companies did not cover some items. I was very impressed with High Priority Plumbing. Putting in a claim was simple. There was no complication and everything went well. The claim wasn’t as serious as I thought it was. I called and Jay the plumber came out two days later. I wish he would’ve came out faster, though. In my basement which is a finished basement, when I flushed the toilet, it did not flow. I was thinking it was because my ejection pump wasn’t ejecting the stuff to the main line. But the only thing the tech had to do was snake it out and it started working properly. It was an easy fix.

We have problems with a manor hotel type air conditioner heater unit in the bonus room. We had been working with American Home Shield for over two weeks. They sent three different technicians out and when they got out there, they told us that they don't work on these units. They do HVAC but they don't work on units where when you go in, it fits under a window. I have a tenant in that house so I called a man myself and told him to give me a list of people who are certified to work on this in the natural area. So they did, and I called American Home Shield and told them that they had three chances and it's a child's bedroom and it was cold there so we had to get it fixed. Plus they had the tornado the night before. This guy was very attentive and he did go through the list to match someone to the people that I suggested that is covered and sent them out.

SoCal Appliance came out within two days from submitting the claim to fix the washer. The washer is working great now. The technician has come out to my house twice and we have received great service from SoCal. I'm gonna request them more often. I usually submit claims with American Home Shield online and they've been good, so far.

Home Shield was what we got when we bought our house and then we decided to keep it because we were pleased with the service. Their website is very user-friendly. Home Shield gave a timeframe and they called pretty quick. CK Appliances then came out and fixed what was wrong with the hinge on the door of the refrigerator. They were very professional, fast and got it done really well. They fixed it perfectly. Everything works great. It improved things.

Integrity Appliance went to my rental property and they repaired a dishwasher and a refrigerator. It was quick and they got them working within a day. I like AHS and I only had to use them once so far and it's good.

My dryer and oven were not heating. The service scheduling was a little challenging, but that was partly because of me and my schedule. I work downtown full time. So it took us four or five days to get somebody out, but the tech came. He showed up on time and fixed all the problems. He met my housekeeper and I asked that he give me a call before he left and he did. He said he got everything working. I got home that night and everything was working. They were very nice. This is the first time I've ever had such a positive easy experience with American Home Shield. They often deny coverage. I was about to cancel my warranty. But I thought I was gonna give them one more shot with this last issue and they resolved it to my satisfaction. So I haven't cancelled, but generally, they decline coverage, and I don't always have the energy or the time to fight it.

I used American Home Shield before the last time we bought a house and they did fine. So I got them again. They contractors did a good job.

Amtec Services came out for a washing machine repair. The agitator broke and they had to replace it. The technician was fast. He did a great job and was very efficient. He recognized the problem and took care of it. He reviewed it, then he went back and had it taken care of, and then he ordered a part, came back and put it in in about five days’ difference. We are now washing clothes again. We also had AHS look at our AC unit and everything went fine.

A lot of times things happen after hours and it’s easier to file a claim online, plus I can check the contractors at work. They have been very professional and timely. They get in, do their work and follow up if need be, and it seems like everything’s worked out fine so far. My claim for the garage door opener went well. It turned out not to be the garage door opener but the actual outlet. The tech was very thorough and did a great job.

Our last few experiences with American Home Shield have been very negative, so we are gonna finish our contract with them. We built our house and then got AHS after our builder warranty expired after five years. So we've been with them for eight years. As of the past two years, the people that they sent out were horrible. When I get the text notification as to whom they've assigned my issue to, I now know that I need to get on to Google and read their reviews so I'm mentally prepared for what's about to happen.

Sandpoint Garage Doors came when they said they were gonna be there, fixed the issue, and they were in and out. Everything was good with American Home Shield. I've had them for 10 years.

The door sensor on the microwave stopped working and apparently, it was attached to the motherboard that wasn’t available any longer. It was a combination unit, so American Home Shield replaced both of them. It took a little more than a week for someone to come out after I made the claim. It was quick and I feel good about AHS right now. I felt bad before this thing happened. I’ve been a customer for at least four years and I had an air conditioner that when I was having trouble with, I could barely get anybody to even call me back. I kept paying service fees and the contractors kept coming and saying that there was nothing wrong. I ended up having to replace the air conditioner myself.

ASAP fixed the toilet that was leaking at the bottom. I called American Home Shield to do my claim and I got the automated system as always. The guy that came out was very nice. He's got very good customer service. I'm very happy with AHS.

Home Shield pays for everything and submitting claims is easy. But I don’t understand the service charge upfront. Any time you submit a claim, it is gonna be $150. I don’t know what that go towards, but I’m also paying a monthly fee to them. When I first came on board with them, there was no service charge. They just started that service charge last year. I submitted a garage door claim online and I had to pay the service charge of $150. The warranty only covered the garage door opener and the tech from Garage Door and More installed two springs and put the cable back up. He charged me close to $500. We had to pay it because we couldn’t get the garage door open.

I got online and requested the service because the cartridge in the master bedroom shower wasn't mixing properly. Lubbock A-1 Plumbing called me back within a few hours after I submitted the claim and we scheduled for an appointment a week later and it was more convenient for me. The guy showed up when he was supposed to and the whole job took less than 30 minutes to get together. He repaired it and left, and that was pretty much the whole thing. It was really quick.

Things are good with American Home Shield. I filed a claim through the website once and then they assigned me someone. But that company called and said they didn't do these kind of refrigerators so Home Shield assigned me to something else. The people who came out were from Gen Tech Appliance Repairs and they did a good job. My refrigerator wasn’t working and they said the motherboard was out. They replaced it and everything is working great now. They came out twice though. It was one problem but they had to come out and find out what they needed first then they got the part. Then when the part came in, they had to come physically fix it.

I submitted a claim to AHS because the dryer was making so much racket, I could hardly stand around it. And the pulley was definitely worn out ‘cause I saw it when it came off. We’ve had some issues with it not running long enough because the temperature sensor has been giving some issues, and the contractor that came out said it's the dryer sheets, and I just said okay. But when they put claim they did, they did not change the belt, since the pulley was worn out. He didn't change it either. Everything's okay since he came out, except that it shuts off too early. Most of the time, I also gotta put it on maximum dry for a normal load. But I was very happy with the company’s response time. It was literally within just a few minutes, and they scheduled an appointment and were here within an hour when they were supposed to be. The technician was also pretty professional.

The sewage backed up and I had a clog. I filed a claim over the phone and the tech who helped me was very good. The contractor they sent out finished the job really fast. It took not even half an hour. I like that Home Shield covers everything and I can call them anytime.

The heat would come on for a brief second and just cut off. I contacted American Home Shield and I spoke with more than one person at different times. I was given the name of the contractor and I was told that they would contact me. The contractor called the following morning and I also received a text from AHS stating that Myers had been assigned. I’m satisfied with the quality of work done so far. I’ve been with AHS since 2001 when I purchased the home. It came with a one-year warranty and I decided to continue with it. This is the first major service I’ve had and I was pleased with having the heating system replaced. American Home Shield paid for the majority of the work. I was told by someone else earlier that American Home Shield does not replace anything. So, I was pleased to find out that they do.

Overall, the contractors have been very good. I like that they have been out very quickly. When I called American Home Shield to try to change contractors because there was a slight issue with one of them that wasn’t getting the issue identified properly, they were able to immediately get me someone else who was very responsive. I had positive results with them. I had to use them multiple times in just a few-week time period for different issues, and they were able to resolve all the issues timely and very well. I’ve been with them approximately six to eight months, but before that, I did some homework online. They had relatively good reviews, and their pricing was competitive, so for what I was getting, I thought I was getting my money’s worth.

We had an electrical issue and the guy who came out was very professional and clean. He was very knowledgeable too. The issue was repaired and it only took him less than 30 minutes. If we needed repairs within the house, we can give AHS a phone call and they're on it. They’ll send someone out. I don’t have to look or try to find anyone. Plus, you don’t want anyone coming into your house that’s not certified and that’s protected. But there was an instance when there was a faucet that they had to order, they were a little slow in getting the parts back.

Max Air Heating and Cooling came out. Installation was good and everything was fine. The tech boys did really well. I had R22 and it was gonna be $1,000 to recharge it and replace the leaky valve. So they told me there was an upgrade through AHS and I said let me find out about it. They got an upgrade but AHS didn’t pay anything on it. So I paid for the whole thing. I wasn’t really happy about that but under the situation, I was not going to put money in the old system and have to do it again, and then you would finally have to replace it anyway with an R410 unit, so I just went ahead and did it and bit the bullet. I've had AHS for 20 years now and I’ve always got a good response from them, except for this time. I'd hoped that there would be some help as far as the cost went but other than that, they’ve been good for us.

The ice machine on the fridge broke down. There's a little flap at the door that the part broke on it, so it couldn’t make ice. American Home Shield's website was really easy to use. It took me five minutes to file the claim. We got an email right away. We got called an hour after this claim went through from the company that came out. They were great. They were local. They came out based on their schedule. It was their schedule plus our schedule trying to match up. They had to order a part, so that took a little bit of time to wait, but that wasn’t a big deal. The fridge still worked but you couldn’t get ice out of the door.

I had been working with AHS to repair my refrigerator since Thanksgiving. Three companies were out to my house 6 times to work on the repair. The first company did the normal fix for the problem. They ordered the parts but the repair did not work. The second company asked me what the first company did. They did nothing. The third company worked hard to repair it. Took it apart. Ordered parts. It did not work. All this time I needed to use my steam cleaner to melt the ice that blocked the vent twice a week.

T & J Investments doesn't actually do the electrical. They call another place and ask them to do the work for them ‘cause I can't get ahold of them at all. They get a little bit of money and then pay the other people. The electrician they got was supposed to replace a breaker and instead of replacing the breaker, they took the breaker out of my panel and wired it to another breaker which caused the other breaker to blow.

Stay away from this company, they do not take your concerns seriously. They Never will call you back when they promise, they will not give you information that allows you to make a decision about repairs that our important. They do not allow you to talk to a supervisor about your concerns nor have a telephone number to provide to talk to anyone else. This company might be on business but they are a complete JOKE, unreliable, do not Trust what you hear. Will never renew with them.

When I looked for home insurance AHS was the quickest to respond. I also have friends who told me that they are pleased with AHS so I got it. Things have gone very quickly and smoothly with my claims. The house is rented and recently Eco-Pro came out and my renter said that they have been very pleased and the problem was solved. So I’m pleased too, since I am the one who's paying.

I started out with American Home Shield when the deductible was $45 or $50, and that has been a long time ago. Most recently, I had a claim for my heating and everything went fantastic. I got same day service. I have my brother in here, he’s 81 and I’m 69, so we needed heat. I was very well-pleased with the service. And the technician from J&S All Tech that came in was fantastic and very professional. He said the radiators were getting hot. Everything has worked out fine.

I’ve used the online platform a couple of times and it was good. I recently submitted a claim for a leaking toilet. American Home Shield said they’d call within 24 hours to schedule then the contractors and I figured out a date that worked for us. They came out yesterday and fixed it. I've used them twice, and it has been great.

I like AHS's professionalism and that they are convenient. They are also easier to deal with. I've had it for about five years on different properties and at one point, I switched to another company, but I hated it. I had to cancel that contract and I went back to AHS. When I had a stoppage on the secondary bathroom's toilet, I liked the guy who came. He was really professional and came out on the same day I filed the claim. I was really surprised and happy. He spent a couple of hours and fixed everything on the same day.

The opener was not working and the technician was very prompt. He was good and he fixed it. He told me to give him a call if I had any questions. I had somebody come and fix my dishwasher, and he was good too. I'm very happy with American Home Shield.

The heating unit wasn’t kicking in correctly and Piedmont Mechanical Contractors told us what day and what time the tech would be here. They also told us when he was en route so we were here to make sure we were able to let him in and get the work done. The young man came in, diagnosed the problem well, and fixed the problem and left. It was really cold down here on the bottom unit, but once he came in and repaired it, it’s working back to normal.

When I had another stoppage, the contractor saw that it wasn’t coming from the side I thought it was coming from. It was coming from the yard to the street, which was the same place it was clogged up the first time. It didn’t take them long to unclog it. They didn't even come prepared to utilize the 100 feet snake that AHS paid for. They only had 80 feet and were still able to use less than 80 feet to unclog the problem. We ran the water and made sure it was flowing and going through the pipes. I asked them if they could determine what the clog was, but they said no. They only knew that they hit something and that the snake cleared it out. It wasn’t from the toilet like I thought and was probably from the kitchen side.

The tech came the very next day when I submitted a claim. He could’ve been in his mid to late 20s, but he was very thorough and did a good job. The heating and air unit was on the roof and he repaired the heating part of it. He replaced a fan motor and something else. I was really happy with him. We’ve always been very happy with American Home Shield. We have them on another two properties and it has been more than 10 years.

Atmos Energy replaced a gas line and my central heat or furnace is in the attic. They explained to me that the strong burst of air when they turned the gas back on caused one of the valves to not close properly in the heating unit. They turned the gas off and said that it shouldn't be turned back on until it was repaired. I called American Home Shield and the technician came out and I haven't had another minute's problem. He made doubly sure about how he cleaned his shoes before he came in. So, I was very pleased with the service that I got from this young man. Every time I have called AHS, I have received very courteous care. I've only had to have them out when the Freon was low in my air conditioning unit and once, they replaced the thermocouple on my hot water heater, and then this time. So, I've had it a long time and I've only had to use it three times. I've been very fortunate.

This is the second year we’ve had American Home Shield and we had to get this whole house livable. They've been good so far. With our recent claim with heating, the tech from Ace Air Conditioning and Heating came out. He had to order parts and it all worked well. He was a real nice man and seemed trustworthy. I can tell he’s a Christian and he tries to be polite.