American Home Shield Reviews

The electricity from our house to our shed wasn’t working. When making a claim with American Home Shield, you just go online and put in what you want. It’s not a really detailed request. You just say it’s an electrical issue, they’ll give you a few options and you put it in. They have the person call you up and set up the appointment. It’s been pretty easy. For this particular claim, I was assigned to Cook-Craftsman Enterprises. The tech figured out it was just because the breaker was tripped. That was easy. There was also another light that would not come on and he traced it down to our ground wire being disconnected.

The technician that came out for our appliance issue was very professional and very skilled. He looked at the problem and within 20 minutes was able to diagnose it and then another 15 minutes to repair it. The repair was quick. He fixed it with a metal tape. The heat from the dishwasher worked the box that the relay sits in, so it was not lining up and it caused the dishwasher not to work. But he said he was familiar with it and he’d done it several times and it shouldn’t be a problem anymore, and he was right. I expressed this to the person that I called at AHS. I paid the $75 visit fee, however, this is the third time for the dishwasher. $75 times 3 is $225. A brand-new dishwasher is 295. If it should break again, I don’t even know if I would even call it in.

Having coverage with AHS is very easy. I don’t have to start shopping for people. When I need something fixed, I will just pay the service fee, and usually, the people that they send are very professional. My service fee is a little high. But the stuff that I need to get fixed is usually more so I’m very happy with their service. They’re usually very responsive. When my AC wasn’t cooling down, Royal Flush came out and they were able to fix it very quickly. The guy was ahead of time. He told me that he had a cancellation in the area and if he could come by. He was very friendly and explained everything.

I called Home Shield at around 7:00 that morning and they said, "Hey, they don't open 'till 9:00." My grandmother was in the house so not having any heat was a big deal. Air First was at my house within an hour and they didn't even open until 9:00. Air First Mechanical was great. We've been doing this with Home Shield for a while now and it was definitely one of the better experiences.

I noticed that my house was getting older and usually, things might go out need to have coverage. My best friend uses American Home Shield and so I’ll use them too. Their website was very easy to use and the contractors were good.

The contractor that came to fix our AC was good and personable. They worked on it. They did have to send a second person out the next day. They wound up being here three days in a row. The first day, the damper motor that they had on the truck, when he went to put it in, it wasn't operating. So, he had to come back the next day and got that in, got that installed, but there was something amiss with how the dampers and the thermostats were working. And so, the guy came out the next day and tracked down what the issue was. There was some mislabeling from the previous installation.

I had a refrigerator that wasn’t making ice, and the technician came out and he handled it. It was done in a very professional way. He did a great job. I've had AHS for a couple of years and they've been great. Everything’s been straightforward.

The guy that sold the house got AHS for me. But I asked people and it was recommended by people with good experiences with it. A1 plumbing did a wonderful job. The contractor fixed the issue the day he came out. He had parts and supplies with him. He was an excellent craftsman. I would recommend AHS.

The thermostat went out and there were no digital numbers on the screen at all. We couldn't run it and we couldn’t do anything. We contacted American Home Shield and they got in touch with somebody to come out. BPM came out and it seemed like it was a domino effect of losing the Freon. It was a very old unit. I bought the house in August and this house was built in ’93, and I think it was the original unit. It was gonna cost us $750 that wouldn’t be covered by American Home Shield because they would only do a pound or two. They offered us an option of a plan and we could apply what they would have paid for repairs to a new unit, which is what we did because I wasn’t gonna spend $750 on a unit that’s 27 years old.

On Saturday, December 21, 2019 upon returning home around 9:30PM, I found a flood in a guest room, a result of a drain backup. When I called AHS for emergency plumbing service, and after having given a payment of $75 for the this, I was told that a contractor would call me within 4 hours. When no one called back, first thing the next morning I called again. The agent (judging by the accent and grammar, at a foreign service center) said that the fact that no one called meant that no contractor was available and, understanding that this was an emergency, I should call my own plumber (as long as they are not on a “do not use list” of six local-area plumbers she named) and submit the bill with reference to an OSA Dispatch Number she provided.

My claim for my AC unit went great. The tech from Total Air Care was professional, quick, and knowledgeable - 10 out of 10. I requested that technician to come back every time.

I’m very pleased with AHS. They’ve always been really fast on a claim. When you put a claim in, somebody comes out really quickly. In November, a company came for the heating and disconnected all the wires up there. Our AC was working before that though. I filed a claim with AHS and the technician from American Air came out. He put the wires back together and the AC worked. He was very professional.

Intrastate Energy Controls came out, found the leak, and fixed it. We’re very happy about that. They’re very understanding and compassionate. They were professional and experts in what they do. After that happened, I went to work and told everybody. I had called so many people and American Home Shield was right through it. Got it done. And I said, “Thank you Jesus, and thank you Jesus for American Home Shield."

The faucet on my kitchen sink was broken. I called American Home Shield and the rep was polite. Golden State Plumbing Service Inc. came out to do service and they kept in contact. There was a problem with the faucet ordering though. Still, the tech put everything back under the sink which was an extra service.

My garbage disposal wasn't turning on so I called AHS and they sent out Hers & His Plumbing to handle it. That claim went wonderfully. The tech was a young gentleman and he was very considerate. He did a very nice job and it took him about an hour and a half to put it together. Two years ago, I had an issue with AHS. But as of right now, I haven't had anything with them so far. They handled my claim quite well so I’m pretty satisfied with them.

AHS assigned Total Air Care to our claim and they had a great technician. We talked and he was very professional, knowledgeable, and courteous. He did his thing. Everything was great. The problem ended up being one of the wires from the thermostat in the house. He said it happens. It's one of those rare occurrences where one of the wires goes bad. But he went through the whole system and he said, "I bet you this is what it is." He walked right to it.

When my AC went out, I spoke with a live AHS representative. He gave me a date and time when to expect the contractors. Total Air Care came out and they were a good company.

I had to call in twice and so far, so good. US Air of Texas came out. I had to pay for the service call, but they completed the job thoroughly. I thought something was wrong with my unit when my AC wasn’t getting cool, but maybe some of my settings were incorrect. The tech didn’t have to repair anything, but he looked at the unit and everything was up and running. It was like a service call, so I should be good through the summer. He said everything is working properly. There is Freon, and it was full, so everything was fine. He also told me what temperature to leave it at. He was good as well as funny. He was awesome.

I got a recommendation from our Realtor on American Home Shield, which she considered to be the best of the four or so that I was looking at. And she was right, so I’m very pleased. When I submitted my first claim with them, I did it on the phone and did the second one online. Submitting the claim online was easier. When I had an issue with my washing machine, it was a weekend, but within a few hours, I got a notice. Then the contractor came out the following Monday or Tuesday, which was no problem. He was very courteous, polite and clean. He also appreciated that we had everything moved away from the washing machine. The washing machine was making a grinding noise like someone had thrown marbles in the motor. It was also going into a fault mode on me on the screen. He was able to come in and diagnose it pretty quickly. He also fixed it rather quickly and put everything back in order like it was.

When our AC was not turning on, we made a claim online and the site was extremely user-friendly. I also expected a phone call back in 24 hours, then I was told that the tech from A-US Air Conditioning would be out to examine the unit three days later. He was extremely professional and friendly. Everything went according to plan and it was on time too.

AHS was recommended by a friend. The contractor they sent did a great job rekeying my house.

I had American Home Shield a number of years ago in another state and I was not happy with them at all. There were no local contractors, so they would tell me that it would take two weeks out to get any kind of service. And when I tried to use a local vendor, they refused to pay. So far, I'm a lot happier this time around. When I had a water leak and a gas leak, everything went great with the claim. The contractor had good communication, showed up on time, and fixed the problem.

AHS has been useful to have. I've had it for nine years and I've had a number of appliances go bad that they covered. When we had a GFI switch outlet go bad, I replaced it but it wasn’t working so I had to call an electrician out. AHS sent out Sin Jac Electric and the tech was very good. He explained it to me. He got the problem fixed and was in and out within 20 minutes. The outlet's working great now.

Gilmore, the contractor AHS sent got to me within 48 hours. The guy who came was Bryan. I also had a previous contractor that came out, but they weren’t able to resolve the issue that I had with the dishwasher. However, they were pretty good as well. They escalated the claim to someone certified on the particular brand that I had, which was Gilmore.

My daughter recommended AHS 'cause she's with them. I like AHS a lot. It's been wonderful so far. Whoever they sent here have been wonderful so far. I haven't had a lot, but I've had several and it's been good. They worked well, did their job and explained what they were doing.

I discovered AHS when I bought a condo and my real estate agent recommended that I get an AHS warranty for a year. Since then, I've kept my coverage going and now I'm 49. Most recently, my microwave wasn't heating. It was making a funny sound as well. AHS sent CK Appliance Repair. Home Shield's online system has been very easy to use. I don’t need to call for a repair for a microwave. I just put the claim in and AHS takes care of it. The contractors they send are always polite and appropriate. I ask a lot of questions and they’re always really receptive and happy to teach me. The contractor I got ordered a new frame for my microwave and when it came, it was bent. Luckily, the old one still fit so we just used that. I just wanted my microwave to work.

Submitting claims to AHS has been pretty easy. Their reps do exactly what I need them to do. For my AC issue, AHS had Ingair Heating and Cooling come out to do service. They troubleshooted the problem and fixed it on the spot.

My furnace air conditioning kept going off. We would flip the switch and it would run for a while but then click off again. That went on and on and we decided that something had to be wrong because it wouldn't run according to the thermostat. I submitted a claim to AHS and their tech from Myers Comfort Specialists of Birmingham came and he was very thorough. He spent a lot of time looking at the machine and said that there was a pipe out of the unit that was originally 4 inches wide. At some point, somebody reduced that opening to three inches. The unit had an air duct that took the air somewhere. The pressure would build up in the unit because it didn't have four inches of space for the pressure to exit.

ABM Appliances & Electronic Services came out to fix an icemaker. I submitted the claim over the phone to American Home Shield and their reps were great. It took the contractor about a week for them to come out, and it took them four trips before it was finally fixed. When the guy did the first fix, he pinched the water line, so then my water thing and the ice thing weren’t working. So, I called back and nobody called me back for a bit, and I had to call them again and left a message.

My original service call to American Home Shield for my dishwasher issue went for about a week. When the order was made, their contractor called me to set up an appointment. He said he was trying to handle emergency issues before nonemergency issues because of the way things are in the world these days. That made sense and I understood.

The electrician who was here fixed one of the things and answered questions on another one. We still have one item that was not finished yet. It was something that he could not deal with because it ended up being the appliance. That was moved over to another company. I didn’t expect him to put the ticket in to move it. I thought it would be something that I would have to do. But he did the transfer and it all came up pretty well. I was very pleased.

Submitting a claim online to AHS was easy. The contractor they sent from Advanced Electrical Solutions was very knowledgeable. He was nice and he explained to me what was going on with my electrical issue. With one socket, some person put the back jab right in the back of the socket instead of putting it around the little screw. It would be nice if I could use an electrician I trust. Still, I understand why AHS has to have their certified people on their list.

The technician was very nice and he did a great job. We’re very happy. It was a great experience.

Submitting a claim to Home Shield was fairly simple. I had a washing machine claim and they denied it because of what the first contractor they sent out said. Then, Ash Appliance Repair came out for a second opinion. They called right away but it took three days between my schedule and theirs to be able to come out. Everything’s fine now. Ash was very nice and I appreciated them. But I'm not very happy with the service that I’ve gotten from Home Shield and I won't be renewing with them when the contract is up.

Recently, I had my refrigerator fixed and it went well. It was a little frustrating because there were two different technicians that came out and one said it was one issue, and then the other said it was another. It was also frustrating because we had to have them come out three different times. But other than that, they did a good job.

More Than Plumbing was very good and the service was very satisfactory. The garbage disposal wasn’t working and it was my fault that I didn't know where the reset valve was. The technician checked everything out and made sure there was no leakage. I've been with American Home Shield for about a year and a half now, and this was my second claim. I was satisfied with the first one also. Everybody at American Home Shield was fine too. When I called to file the garbage disposal claim, the rep told me she would submit the claim and the name of the company she had called. She also gave me their telephone number and told me that they would call me but if I needed to call them, I had the number.

I had an issue with the stove the first of the year and it took forever to get somebody out and get the part ordered. For the most part though, I’ve been very happy with American Home Shield. This last claim was perfect. I called one day and T.J. Morgan came out the next day. They were wonderful. They solved the problem. Unfortunately, it was negligence on my part, but it was taken care of and I will be renewing next month.

My recent claim with AHS went fine. I had no problems at all. The contractor was here and fixed it pretty quickly. I've used the contractors before in the past for the same reasons for both the heating, the air conditioning back in the day as well. And before I used that contractor, I had a problem with the furnace. I was with another group called Neerings Plumbing & Heating. They installed a gas line in my house and everything was fine there. I was on their regular plan. They came in to do a service on my furnace, just a regular checkup to make sure it was okay. And in the process of doing that service, they broke a small part of it. And in order to repair that part that they broke, they tried to charge me over $800 for that one part. And then they said, "There's a little piece right here that's making a noise. That's gonna need replacing too and it's gonna be another over $1,200." They tried to charge me over $2,000 for repairs. I said, "Get the hell out."

It's only been a month since the repair of my washer. There were other contractors who came in and they said it needed a part. But this gentleman quickly fixed it by tightening up something on the bottom. I wanted to put a ticket back in because the washer is leaking water again. I called the contractor and with this virus, I'm sure it's why he would say I gotta do a recall with Home Shield. Otherwise, he would have come and retightened it.

My air conditioning was not cooling one time and I went to the American Home Shield website and submitted a claim. Things were broken down pretty well. The site detailed where I needed to start and what I need to get from submitting the claim to the contract number and to the type of issue I had. It also had comment sections if I had to put any details on where my issue might be and what I thought the issue could be. AHS sent me an email and the company they appointed to service my claim, Outlaws Heating & Air LLC, called the day prior. There was also a text sent the day prior and a text sent the very next morning letting me know that the technician was on the way. Since he came out, things are like how they are supposed to be.

I do my claims online as it is faster and easier. It's been a lot of years since I've had them and they've done everything well.

Whenever we put a ticket in, we get a response almost immediately from someone. We've been with American Home Shield for about eight years and they have not denied anything. They’ve covered everything that we’ve ever had wrong and they have not given us a hard time about anything. The contractors are fabulous too. One pool company that they used was out all the time because nothing seemed to be fixed. They were hard to reach and didn’t respond. But when we called something in for our pool after a year, the new company was really professional and much better. So American Home Shield switched.

My husband had passed away and I was left with a limited income. I was very concerned about when things would tear up and I felt like having American Home Shield would be the best route for me to go. When I was talking with a lady to set up the home warranty, she told me that part of the package was that I could get my locks changed. I only had one key to my house and it's been a long time so I thought that would be good for me to do. She set up the claim for me. Anytime Lock & Key came out and the guy did a great job. He was very prompt and I couldn't ask for anything any better.

I've had AHS for a long time from the other house I had when I lived at Apache junction up to when I moved to Florence. We've had a bad plumber sent by AHS once and some of the people who came aren't really professionals. Another time, we had a problem with our washing machine and that took us almost a whole year before it was resolved. The problem was due to a bad vendor. The techs sent came and repaired our washing machine. But then, instead of replacing something, they just patched it up and went on. But still, any issues we've had have always been corrected.

Flash Garage came out for an electric issue. They were very efficient, and they quickly solved all my problems. American Home Shield has been really good right now and I’m enjoying them. I also have another claim with them, and it's with my air conditioner. The tech thought the issue was the capacitor and he replaced it on the outside compressor. We both thought it was fixed but yesterday afternoon, it started getting really hot. The unit was not cooling and keeping up again. It was reading 71 on the thermostat, but it was saying that it was 77 in the house, and I realized that there’s more wrong with it than just what he replaced. I put in yet another request for service and the problem with air conditioners, it takes a second day for contractors to get to you and I’ve got a husband who’s sick. I hope they can get back out here before the weekend because it would be usable. It gets hot.

We’ve been with them for over 15 years. This is the third house that we’ve had since we’ve been with them. Everything is good. When we need something done, they came out. They replaced the refrigerator in one of our other houses because they couldn’t fix it. When we had an electrical issue, the tech came out and did what he was supposed to do. Everything is working fine now. It was quick and there were no problems at all.

I called American Home Shield when the coil had a leak and that leaked gas. The contractor, Taylor Mechanical, called and set up the time. It was about three days. They were good and things have been operating fine so far.

I called AHS to file a claim and talked to a representative over the phone, then she set everything up. The contractor ended up calling me immediately. The sink was leaking and dripping constantly and running our water bill high. He came out, looked at it, fixed the upstairs toilet and then fixed the sink. However, he had to order a part. AHS expedited everything though and we didn’t have to wait a long time.

We bought our home about a month ago and we got American Home Shield through the realtor. After I made contact with the AHS person, within a few hours I got a call from ARCO Lock & Security. The guy was very efficient and it did not take him very long. He did seven locks, went up the street and did a mailbox lock too.

I've had American Home Shield for a year this time, but on my other houses, I’ve had them for several years. I’m a Realtor, and I bought it because they service my real estate company as well. I’ve had them off and on for years, depending on what house I’ve been in. Sometimes, the warranty system calls right back and sometimes, it takes them three days. I’ve been in a house over in Cobb County and I waited three days without air conditioning in the summer. That was very upsetting. They kept saying they were very busy. I’ve dealt with many vendors through the years and some are good, while some are bad. I’ve had very bad experiences in the past, but I was satisfied this time.

I called American Home Shield for my hot water heater. A tech from K&S came out the next day because the heater was leaking. He did all right. But I did a cash-out option with American Home Shield and I had somebody else do the installation. The only thing is I pay AHS right at $100 a month and you can't call in to do a claim because it takes you an hour to get somebody on the phone. They push you to do it online. And when you do it online, you can't put in there what's really wrong half the time.

I've had Home Shield for at least 30 years. I was in real estate and I made sure every client I had had it as well, if I had to pay for it myself. I had a claim that was pretty awful. I was almost gonna give it up but they straightened out their problem. I had to wait on the phone for hours and they hired enough people that I got prompt care this time. Everything went smooth and wonderful. I had a plumbing issue and a tech from The Lindi Corp came out. I'm happy with his work. They were nice and prompt.

When we bought this home in 2018, the seller gave us another carrier which I didn't particularly care for because we had a couple of issues and they didn't really come out and wanna take care of them so I was a little upset about that. So when it came time to change, I knew a couple of other people that already have AHS and they suggested we try them so that was what we did. And so far, we're happy. I've only had them in a short period of time. I've only had to use them one time and it was pretty good. The sink was leaking and the tech had to come out and he took the piece out. The caulking around the top of it wasn't any good. He cleaned it off, put it back in, recaulked it, and it's been fine ever since. He was friendly and he did the job very well. He explained to me what he was doing and what was going on. I wish he could have gotten out here a little faster than he did. But other than that, response time wasn't bad.

The burners on my stove were not working one time and I submitted a claim online to AHS. I liked their site and I was very happy with the techs who came from Sears. Things have been fine since they came out.

AHS has been fairly good to deal with. One time, the person they had contracted us with didn't work out very well, but it wasn't necessarily their fault. Having somebody that you can call when unexpected things happen is nice insurance to have. When my appliance's motor had died, The Appliance Guy had to replace it and they handled it well.

We submitted a claim to fix the oven on a Saturday. BW Electric came out on Tuesday as they couldn't get the part in until Monday. I got a notification saying that the part had been delivered to the person on Wednesday, so I didn't feel like it was handled within a proper amount of time. Then I get that people are busy. What I was not happy with was when they left and my son was here, they told my son to have us call them which I thought that needed to be the other way around. I asked AHS to refund the money that we had on the claim because I needed my oven so we went ahead and bought the part ourselves and did it. They're not willing to work with me on that, so I’m not excited about it.

I was doing some research one day about different sort of protections outside of homeowners insurance. I came across home warranties and read through a lot of reviews about different companies and different blogs that have been written about the differences between other companies and American Home Shield. American Home Shield seemed to fit my needs the best. During my initial phone call with the representative, she was amazing that’s why I decided to sign up as a preventative measure. As a college student on a budget, I don’t wanna have unexpected expenses.

Until today I would have said American Home Shield was great. My change of opinion is due to a repair on my sewer connection that they refuse to authorize repair on. I believe if it cost more than the service fee of $100.00 they will find a way to not pay for the repair. Since cast iron pipe is no longer used in sewer lines and mine needs to be repaired/replaced with PVC pipe, they are calling it a modification and are refusing to authorize the repair. Why pay this much money for something that is of no use to me when I need it most? This is so wrong!!!!

It is IMPOSSIBLE to reach someone. VERY lengthy waits on hold every single time and no capability to email. I waited 10 days for a response and made several phone calls. Agent was very very slow. A waste of my time! No follow up. I should have been notified of the status.

I like that AHS is moving to the age of automation. I like the ease of filing a claim online. With the automation now, it’s a lot faster. My recent claim with them regarded my trash compactor where there was a leak up under there. United Air Temp was our given vendor and they contacted me really quickly. They were out the next day and they found that the leak originated from the unit up under the sink that was connected.

We had a leak in what ended up being our faucet upstairs. AHS sent out 2 Sons Plumbing and they were very prompt. It was the quickest service we've ever had with AHS. The tech was very professional. He went in, assessed the situation, went out to his vehicle, got a part, came back in, and fixed the problem. He probably wasn't even here a half hour. He was done and out the door.

The technician was great and he fixed the problem on my heating. It went fine except it cost me more to use my warranty than it would have to have just called the technician directly. It would have been an $85 visit instead of 160. So, I need to think about that. Also, I'm very dissatisfied with my last claim with my plumbing and I need to file a complaint with the insurance company. So, I'm unhappy with American Home Shield.

The guy was good. We had no heat or air conditioning because the motherboard went out in the furnace. He said he had ordered one and that it would take a week to 10 days. I said okay but I didn’t get the company and his phone number from him properly. I don’t know if they’re gonna call me back when the part comes in and I was gonna call them, but I couldn’t remember their name. Right now, it has been 60 degrees in the house and there has been no other source of heat. I wish AHS would use some other air and heating people around here. We’ve had some problems and it wasn’t covered under the home warranty. I had to have Ragsdale come and they did a super work and they weren’t expensive. There are also a couple of others in the area. Whereas I don’t know where AAction came out of.

We had some plumbing that was messed up. To get to the plumbing that needs to be assessed and fixed, the plumber had to cut a hole in the wall. So, we had J & M Construction to patch that hole, and everything went well. The man showed up on time and he did everything. He was very professional and he made sure to clean up after himself. He also made sure I was happy with the work before he left. We are very pleased with American Home Shield. We’ve only had to call once or twice, but everything has been super great. Growing up, my mother had American Home Shield on her home and I remember when the air or different things around the house would go out, she would always call them and she was very thankful to have that. So when my husband and I purchased our home, we knew that we needed to get a warranty like that, and I knew that American Home Shield had worked well for her.

Ace’s Garage Door Repair did an excellent job. The carrier for the main gate was busted and I called American Home Shield's customer service to get that claim in. I spoke with a live person and our interaction was cool. I was told to expect the contractor the following day or the day after. It was quick and the guys called me right away. They set up an appointment and everything went smoothly. They came in early too.

The guy that came over said he fixed my toilets because they were running. He looked at my water heater and he told me that my water heater was old and it needed to be replaced. He added that it had sediments in it and it was rusty. I told him okay and he said he was gonna put it in so AHS can give me a new heater and it’s up to the warranty company. I get a notice from AHS and they said that they were not gonna cover it. But I have paid a lot of money for this service. The water heater gives hot and then the next time if someone’s gonna take a bath, it’s cold and then about an hour later, it’s hot, but it’s not constant.

When we submit claims to AHS, the contractors usually come out in two or three days. We had Greenway Home come out to replace the internal housing for the refrigerator. The tech knew what he was doing.

Almost without exception, I've been satisfied with the outcome I've received from AHS. And I like that if something goes wrong, and it's not often that things do, it's a $75 charge to see that it gets made right. For my plumbing claim, Jim, the fellow who came out, was punctual and did a good job. He resolved the issue and was here for less time than I expected.

One of the outside spigots was leaking and one had no water. Plumb Genius came out very quick. They're good guys and I love them. They've been out three times and all three times, the techs tell what's wrong and they fix it. I used the spigot last night and it turned on and off so it was perfect.

I had an air conditioner that was making noise and a fan would not turn. I went online and schedule a claim with American Home Shield. Their contractor Comfort First Heating & Cooling, Inc. contacted me the next day. I called them up, they came and replaced parts on my unit which were bad. Afterward, I had to reopen the claim because my AC wasn’t cooling. It turned out to also be very low on Freon. Comfort First should have checked the Freon levels while they were at my place. My problem necessitated another visit and they had to come back the next day. Still, they did good work.

I submitted a claim to AHS because the AC was leaking through the vents. I called on Friday and the contractors came on Monday. It's working good now.

When our sump pump in our basement was not working, I called the number on our paperwork and when I call, sometimes I talk to a person. (I made a claim at 8 o'clock at night a few days ago for our garage door and that was automated). I would also get a verbal that somebody will be in contact with me from that company within 24 hours, then I'll get a follow-up text message that states exactly the same thing. But Perkins Plumbing called almost immediately. It was 7 o'clock at night, and they still gave me a call to schedule something the following day.

We purchased a house, and the sellers were offering American Home Shield. My mother and father-in-law also have it and they recommended it to us, so we went ahead and extended it to other parts of the house. One time, we had West Tech Plumbing come and make an inspection. They left, came back and fixed the issue that we had. It worked out well and we are able to get hot water now in that bathroom. It was nice to be able to call. The online seems quick too. I liked being able to access my contract online.

American Home Shield is doing a good job. I’ve had them for three years now and when I call them, they take my call right then and there and then they start working on it right then and there. I don’t know anything about the contractors though. I just hope they are good people.

We had to have a new thermostat put in. It wouldn’t come up to the temperature. We called American Home Shield and told them what was wrong, and then they scheduled somebody. And the contractor contacted us and told us when. And they were there promptly. The guy that came out said it was the thermostat. What I didn’t like about it was that they put a big sales job on me in saying, “You need to go ahead and pay $25,000 for a new air conditioner,” when I don’t think we needed it at that time. What they did, they put a new thermostat in there and then reprogrammed it. And everything’s fine so far. But they told me that everything would shut down during the summertime, and I needed to put the new units in there. I said, “I don’t know if I agree with that at that price.”

AHS had a special wherein for $75, they would check my AC unit out and see if there was a problem. They found the Freon was low and so I had to call back again and get somebody else out to put some more Freon in. I've been with AHS for a year or so now and have had other claims with them. They've taken care of me.

I had to call Edmundson Mechanical Service a few times. They had to come back out a few times, but it went fine. The people were really nice. The owner and the other guy that helped were really helpful. It was all great. The plumbing works just fine now.

Something wouldn't open in my dishwasher and it wasn't cleaning well at all. I’d have to run it two or three times in order to get it to wash. My husband called American Home Shield and their contractor, Service Specialist was out at our place the next day. The service person who came was very considering. He let me know when he was coming and took care of our issue. Now, AHS needs to replace our dishwasher. So far, we've been totally satisfied with our AHS warranty. Having it made it easier for us to decide on a home to buy. My experience with them for this recent claim went really well.

We bought a house and I had picked American Home Shield because I had used them previously for about three years. I'm 61 years old and sometimes I'm not as astute on the computer, but it was easy for me to get on, take care of the claim. It seemed very responsive and I enjoyed it. In the past, it was a little different then and it was usually dealing with a phone call then. The contractor got back to me quickly. He came out about a month ago and fixed something. Then the second time I called, they got back and sent the same guy out which was good because he knew what the problem was, so that made it easy. I haven't got my issue fixed yet, but they seem to be following through with it. My issue is not that easy and it is not very obvious what caused it, but I'm happy with the contractor. He seems to be doing a good job. I am going to keep AHS around for a little longer than I have to. It seems to work and I'm happy with the program.

Home Shield is good and submitting a claim is easy. It took about a day and a half for the contractor to come and fix the washing machine and ice maker.

We were with Landmark before the beginning of March when we got American Home Shield. They're separate companies, but I think they're all under an umbrella together. Anyway, I like American Home Shield's website. It’s really easy to navigate. I’ve only had one issue with something not getting scheduled, but I called and they got it scheduled immediately. They’ve been easy to work with and user-friendly.

Our pool heater stopped working and the switch went out. I made an online service request with Home Shield. They sent out ABNation and it was fine.

I went online to AHS to submit a claim for the garbage disposal. I love the website. However, I don't know how to add additional things. So, if it says "other", I don't know how to say, specifically, what the problem is. So if you have a dropdown and only five issues, and one of them is "other", I'd pick "other", but it doesn't give me a chance to explain it. I don't know how to do it, because even when the contractor came, the issue, it spilled over to the garbage disposal. He had to rod it out and do all this other stuff on one side. 'Cause I have a two-sink thing and the issue went over to the garbage disposal 'cause now it's leaking. But the contractor that came was professional. He also put those little footy things on. He also identified the problem and he explained it to me. It was a very smooth process. They replaced the garbage disposal.

The gentleman that came out for the hot water heater was very friendly, kind, nice, and accurate. He told me that he replaced two pieces in it. He also said that one piece looked like it was broken when they first installed it. I would recommend them.

I’ve had good experiences with my warranty so far. The company is pushing to make customers log in and go online to submit claims, which is fine. I’ve done it that way. But that requires you to sit down at a computer to do it and sometimes you’re going to work or you’re trying to do things. So my preference would be to be able to call. I had a claim with my freezer and Appliance Yikes came out within a few days of me submitting the claim, which had to do with my scheduling too. The gentleman did have to come out three different times too, which required me to take off work and be there three different times, but he was very nice and professional. Things are going fine now.

I've had American Home Shield for 13 years now and I recommend them to everybody I know. The claim I made for a heating issue went great. ART Heating and Air came out within 30 minutes after I made the call and they had the issue fixed in no time. They were fantastic.

I like calling somebody up and speaking to them on the phone. Ace Pool Service handled my claim really great. It was taken care of. I was surprised how fast Home Shield took care of it. I've had things that didn't go as smoothly at all so I'm surprised that this time, it actually was so much better. However, let's say you have a back up and there was a problem with your toilet and you really needed to get it fixed, you don't call Home Shield because when you do, then they answer, but the service company would take a day or two to come out when you need your toilets. Your washing machine is overflowing and you need someone right now, you have to call somebody else. So, with emergency things, Home Shield is not for it. They're more for something that you could wait a day or two for.

There was a broken heater element in the dryer. I filed a claim online and a tech from First Choice came out in three days. He fixed the issue and he was done in one day. The tech is good. He has been here a bunch of times. He's the only guy who does appliances in our area. It's been a good experience with Home Shield so far.

My toilet was stopped up and I submitted a claim to American Home Shield. The contractor they chose, Heros Plumbing, called right away. The tech was friendly and professional. It didn't take him long to fix it. I'm happy with AHS's service.

Everything went extremely smoothly with my recent claim with AHS regarding my AC unit. My brother called and within a day, someone was out. It was fairly convenient and very nice. First off, I’m a handyman myself, so I do a lot of things of this type, but I don’t do it on my own house all the time. When the technician came out, he was very informative. He let me just watch and learn. It was very simple. He had the parts on the truck. We walked outside. He took a piece of part, put it back together with the new piece, brought it back inside, installed it, with a total of 30 minutes max. We both knew immediately what the issue was as well. He didn’t even have to do a diagnose because I told him what it was. He looked at it and said, “You’re right,” and then he replaced the fan. It was just a blower fan of some sort in the AC.

The contractor fixed the issue promptly, and the unit is working now. I've been with American Home Shield for 15 years, and sometimes they have taken a little longer to respond. But, we've not had that issue in quite a while. The response time was very good this time around. Overall, everything was wonderful on that claim.

The heating unit was turning on but once it reached the heating temperature, it shut off then turned back on then shut off again. Once I put in a request for service online, I got a call within an hour to schedule the next day appointment which surprised me. That was good. Paul was great too. He gave me a window and was here 20 minutes before schedule, but that was great. He changed the circuit board and I haven't had any problems since. Once it reached temperature, it cut off. It doesn't play those games up and down anymore. So far, AHS works out for the appliances and we renewed the contract. If I come across anybody and they can afford it, I tell them to try it out.

We've had three repairs done through The Repair Shack over the last 18 months and they're always on time and they're very professional. Steven has done all the repairs and he is one heck of a really nice guy.

For some reason, my dishwasher kept getting the 9E error code. And it runs through, but then, it stops. I’m unloading my dishwasher right now to clean all the dishes because they don’t clean as well. National Platinum came out to fix it three times. There was a gentleman here, they ordered the part, and they put that new part in because they thought that was the issue, and then he left. The next day, I turned my dishwasher on and the 9E error came out.

A pump was leaking on a pool or spa equipment and the contractor came within a couple of days after I submitted the claim to American Home Shield. Everybody's busy right now because of what's going on so, under the circumstances, the contractor was timely. Jay, the guy who came out, was great. He did an evaluation and he had to come back. Once they identified the issue, they had to go get a refurbished or remanufactured part. I've talked to them the other day and I got one more thing they're gonna look at. So, we're good otherwise.

American Home Shield has been really good as long as I pay my co-pay. Exit Garage Doors came out for our garage door. I just know that the strings were off. When that came on, I saw that the guy put another spring on it. Also, a wire popped from the side but the guy said that they didn’t cover it. I called AHS and they said that they did cover some of it. Then somebody else called me and they said they didn’t cover it. I guess they only cover the motor, not the axle or spring and stuff like that. I paid what the guy charged me, and then I had to pay the $125 for the visit from AHS.

Once, I had a problem with AHS. I called them and requested to have my dryer vents cleaned. They sent out a repairman and, as usual, the contractor called before coming out. I told the woman that all I needed to do was to have my vents cleaned. She said okay and told me when the man would come out. When he came out, he brought all these tools. I asked what those were and said that those were not so he could clean. He looked at my dryer and I said all he needed to do was to clean the vent. He said, “We don’t do that.” I said, “I explained to you what I needed to be done and you told me over the phone that you did do it.” He said, “No, ‘cause we’re liable for that.”

We submitted a claim to American Home Shield for a seal that was broken such that water was leaking whenever we tried to put on the water line to the refrigerator door. They sent out Josh's Appliance and their tech fixed some of the equipment in the ice machine. It turned out that the issue wasn't my ice machine or the equipment Josh's Appliance fixed. The issue was a leak in the evaporator coil and the problem was the refrigerant level. Josh's Appliance never got around to replacing the evaporator.

I've had my house for almost three years now and the whole three years, I've had American Home Shield. The people that I bought the house from had AHS and they paid it up for the year when I bought the house. And when the year was up, I decided to keep it for myself and I'm glad I did because I like it. I had a leak around the faucet of the kithen sink and I filed a claim online. The website was very easy to use.

My sewer was backing up into my basement. The guy from Alto Sewer Service came out the next day 'cause it was late in the afternoon when I called and was a Sunday. He was here for a couple of hours and cleaned out the sewer lines. He was nice, did a good job, and I really appreciated him.

The refrigerator went bad. The contractor found out that the problem was the compressor and it wasn’t worth fixing it based on the value of that refrigerator. He recommended not fixing it and notified AHS. AHS said to get a new refrigerator. I got it in less than a week because he diagnosed the old refrigerator on a Friday, which kinda held everything up. AHS was notified on Monday. I've had a wonderful experience with AHS. They have been relatively spot-on and they’ve been wonderful both times I've used them. I've tried to get my neighbor to get AHS, but he’s kinda bull-headed.

My dryer was making a noise and it stopped. The tumbler would no longer tumble. Appliance Pro came and repaired that. I tried it within a couple of days and it didn’t seem to completely heat like it had been before. So the gentleman that they sent came and he tweaked it. He was very thorough. He explained to me what he did. He had to go outside and he said he had to clean the flap that goes on the exterior of the house that keeps the air flowing and it’s been working fine. It needed a new piece in there. He ordered that.

Everything went fantastic with our recent claim to AHS regarding our appliance issue. We were very impressed with Gary's Appliance. He went right to the source of the problem immediately. He didn't have to test this or that. And he's been here three times. As soon as we put the call in, Gary's Appliance let us know that he's received an alert from AHS and if he can't get to us, he'll tell us he’ll get to us shortly thereafter, and he generally does. And when he shows up, he seems to be knowledgeable in numerous appliances. This entire experience with him has been good. We'd like to see him on future service calls.

I can’t even tell how many years I've been with American Home Shield, but we’ve used them for so many problems that came up. They were perfect and we’re very happy with the work. Their contractors are knowledgeable and seem to be informative, too. This is the only time we had a problem. PJ Appliance came out to handle a situation with our refrigerator-freezer. We wanted to get the icemaker portion of it fixed and they weren’t able to do it because we didn’t have the container that the ice is supposed to fall into. It would’ve been $100 to get a replacement container, so we have not done that. Other than the disappointment that we have with the refrigerator, we’ve never had a problem with AHS. Everything was always well-done.

I had an issue with the filter of an appliance and AHS sent Jones Electronics. Their guy did fine, fixed the problem and was here a total of six minutes. But then, he just unclogged the filter which I could've done. Additionally, I had an issue with AHS which never got resolved and got to be frustrating. There was a time when our master shower was clogged and filling up. The baths in my little girls' bedrooms weren't draining either. The tech sent by AHS that time didn't address those at all. Instead, he made me buy a pressure valve and he said our pressure was too high. What he did didn't really fix the problem. I could never get a hold of the contractor after.

On claims with American Home Shield, we're generally told a contractor would come out according to first availability. When the icemaker was not working, Big Ten Appliance Service came out and they were okay.

My heater wouldn’t come on and I had two separate service techs from AMP Mechanical come out because it wasn’t fixed the first time. It was a heating element and the first technician accidentally touched it and he didn't know that he wasn't supposed to. So it only lasted for a day and I had to call them back out again. The contractors usually contact me usually within 24 hours from submitting a claim. On both times, I had submitted a work order in the evening and they came out the following morning. They were both very nice and it was good dealing with them. There has been no problem with the heater since. I love American Home Shield and I tell everybody that I know to call Home Shield if they have problems.

As I write I am on hold again pending an agent to get back to me on getting a repair person to come out to repair my oven which does not work because of a problem with the thermostat. The claim was filed a month ago, the first fix didn't work, and the repair person said it needed another part. At this point I was under the impression the repair person would call when that 2nd part was in to install. Two weeks later, no word so I called both the repair person and AHS. It turns out the part was never ordered.

I had a really terrible experience with American Home Shield cash out option. My oven stopped to work, it did not heat up at all. I submitted a claim with AHS. A contractor checked my oven on January 30th 2020, he said that the control board needed to be replaced. He also said that AHS would call me and would provide two options: fix the oven or cash out. I waited for more than two weeks for a call from AHS. Nobody called me, but I received an email from AHS saying that my case was completed!

I called Home Shield when our hot water heater went out. The tech came out the next day which was very quick. The water heater was shot so they went and picked one up, came back, put it in that afternoon and they were gone. They were very fast. We also had a claim on our heater but it took a little bit longer on that. The tech came right out two days later and they had to order parts. But as soon as he got the part in, he came in and set it up. I was very happy with both of them. All in all, AHS coverage is very good and I am very satisfied.

I love American Home Shield and I don’t think I’ll ever get rid of it. I've already recommended them to everybody I know. After submitting my claim online to have my hot water tank replaced, someone from their vendor, Drains N All, came out in 24 hours. They were great and everything is perfect.

I had plumbing, electrical, and AC unit claims. I spoke with Lyka and she did a great job. She got everything squared away. She was very efficient and very knowledgeable. The contractors were absolutely professional. They came in and solved the problem. Right now, they have to wear masks and gloves, and it’s hot but they didn't complain a bit. I was quite impressed. It was a pretty timely fashion as well.

I heard about American Home Shield from coworkers and friends, and I jumped from my other home warranty to get with them. AHS is normally responsive. I submitted a furnace claim over the phone and their customer service reps were fine. I took three days for someone from May Heating and Air to come out, which was fine. The guy was nice, but he did not fix my issue. He was my second person I had out for this. Instead of calling again, I ended up fixing the problem myself. I used YouTube and bought the parts.

Somebody had American Home Shield and they recommended it. I've had them going on three years now and they’ve done good. It’s really important to have a home warranty. It comes in handy. I didn’t even need them for a year and then something might pop up or if something tears up, it pays off. I had a claim one time and Young’s Appliance came out in time. They did a good job too.

We had a home warranty and it was covered by the seller first. We then switched to somebody else but we did not like them at all so we changed to American Home Shield. We did a claim with them online for our hot water heater as it was not getting hot. Lancaster Plumbing was given as our contractor and they came pretty quickly like in a couple of days. They were a father and son and they were wonderful. When they first came out, the unit didn’t work right away. They came out again on a Saturday. They fixed the hot water heater then they called back two or three days later to make sure everything was working. The hot water heater has been awesome.

Circle S Electric came out for a ceiling fan, and as it turned out, it was simply a bad wall-mounted remote. They resolved the issue but I still have to go get a battery installed at. We're gonna pay the batteries. I still have an order to American Home Shield for a refrigerator that they postponed due to the coronavirus issue. But that's an appliance company. We've been with American Home Shield for quite a while, and we've been satisfied. I notice that every year, the cost keeps going up significantly, but their customer service has been pretty responsive. We're fortunate. We've only had to call on a few times and every time, the issue has been resolved in a timely manner.

I love Professional Plumbing. They always do good. I’ve been calling them out from AHS for a long time. They were timely and friendly. Their technician worked on the disposal. It was making noises like crazy. I thought that the disposal was going and they’d have to replace it again because it’s been around five years since we had to replace it last time. He looked in there and he found this itty-bitty little screw. I don’t have a clue where it came from, but it was in there. He pulled it out and everything has worked fine so I was pretty impressed with him because I looked in there and I didn’t see a screw, but he saw it.

I had a couple different guys come out because American Home Shield wanted a second opinion and both of them were excellent. They replaced a lot of stuff. It was very easy to submit the claim over the phone. I love it. I recommend it to everyone. They listen and get someone out right away. It’s excellent. American Home Shield is the best thing to get. It doesn’t even matter if your home is brand new or old. It’s definitely something to have.

When we bought the house, AHS was what the owners were using and they recommended it. Recently the upstairs air conditioner was not working at all. I tried to call AHS and that was awful. I ended up spending 40 minutes and having no resolution. They connected me with somebody that didn't speak English very well. But more importantly, the connection between me and them was awful and eventually, they hung up. So then, I went to the internet and it was fine. Advanced Heating came out.

We did some research and asked a couple of our friends who were also members of American Home Shield, and we felt like they were the best one so we picked them. My husband's usually the one who submits the claims and it’s easier for him to do that online. The contractor, Colorado Plumbing, was super responsive. We had two right in a row with them and they came out that same day. It was a fast and good service. The guy was nice and worked quickly. We had an issue with a window once and I wish that was covered by AHS because it was quite a big expense but I also understand why they didn't. Other than that, we've had a great experience.

AHS was recommended by my insurance company. Recently, I filed for a plumbing claim online and it went great. The contractors came out the next day. Everything was great.

When my heat was not working, I submitted a claim with AHS. As they do with most home warranty callouts, they told me who the company was and its contact info. They said that the company would contact me to set up an appointment. A & R Complete Services came out to repair the furnace and their service was excellent.

My recent claim with AHS is not done yet. Somebody had closed the ticket, but the work is not completed yet. The first company came out. They told me, “This is what’s wrong.” And then said how much it’s gonna cost me out of pocket, and then they tried to sell me the bigger things. They were like, “How about we just sell the whole system?” I reached back out to American Home Shield for a second opinion. But somehow, some clause we have on the American Home Shield which says if the diagnosis is the same, I cannot go with the second guy who came over, even though I like them better than the first one. I’m stuck at a point where my only option is to get it fixed with the people I don’t like or pick a cash-out and do something on my own and hire somebody and pay a lot more money out of my pocket than I already have to. So, it’s a rock and a hard place.

I had American Home Shield in my former address. Then the house I moved into was an older house, and I didn’t want any problems to pop up that I couldn’t handle. I thought they were reasonable, so I took them and I've with them for about 9 to 10 years now. Recently, I had an outage in one of my sockets. I went online to file a claim and their website was friendly. It said they’d give me a call within 24 to 48 hours, and then they called me. The guy from Adam Electric Inc. was in here for about two or three minutes. He showed me where there was. It was like a surge protector in one of the sockets that wasn’t located in a normal place, it was located in one of the upstairs bedrooms, and the problem was in one of the downstairs bathrooms. The way they got it wired, it flipped a switch upstairs, and that would cut off and hit the power. I guess it tripped. But there's no problem now since the guy's been out.

It was very easy to file a claim with American Home Shield. You just submit the claim through them and they assign you a contractor. I've been very happy with them. When our AC wasn’t cooling the house. I tried to get United Air Temp to come the same day, but it was a Sunday and they couldn’t make it. So the guy came one day after I called. The air conditioner is working fine now.

I’ve had a good experience and I’ve had a bad experience. I had an electrical issue on my property in Virginia and I live in California. My tenants didn't have power and it wasn’t a great situation then because the American Home Shield reps were giving me the runaround on getting somebody out in a timely fashion. They said the only contractor that could show up within the window could be there within 36 hours, and I wasn't gonna leave my tenants without power for 36 hours.

I called AHS on a Friday and a very nice person talked to me. He took all the information about my claim then I received everything else through email. The contractors that they sent out were phenomenal, too. They were here on Monday when they said they were gonna be here and they were here for less than 15 minutes. They had the problem diagnosed, had it fixed, and were back out the door. All in all, AHS was terrific and when the warranty comes up for renewal, I'll renew it.

I called American Home Shield for a plumbing issue and I told the rep what the problem was. They said they would take care of it. Since it wasn’t an emergency, they also said that the contractor would contact me and they did. I called in the afternoon and they were out the next day. They called and told me when they could come out and I said that was fine. They were good, did their job and it was done in 45 minutes. They were very professional and everything has been very good since then. I’ve never had a problem with AHS. Every time I’ve called for a repair, they’ve always sent somebody out so I have no complaints.

Our AC wasn’t working. I submitted a claim online to AHS and the website was very easy to use. It said we’d be contacted within 24 hours. I put the claim in late Friday and they called me Saturday, but then I missed the call so I didn’t get another return call until Monday. The contractors that came did a great job. Our AC's been operating very well since they've been out.

We had two claims and D&J Services came out promptly for both. The first one was our washing machine a few weeks ago and the tech was great. I loved the guy that Home Shield sent out. He was very professional, especially in these times. He did everything he could as far as taking the machine apart and looking at what was needed to be fixed. And with that one, the part no longer existed. He was not able to fix it but was able to write that up. So, that was great. And then just more recently, this week, the same gentleman came back out to bring parts back out for our dishwasher. It has not been draining. It left water in the bottom. He checked that out and was able to order the right parts. He put those in just this week and that has been running great. So, I thought he was wonderful. At the end of the day, we got a great guy.

3 D Hoover came out really quickly to fix a leak in my kitchen faucet. They also came out to replace our faucet in my bathroom that wasn't working. They did a good job. We've got one thing where we've asked for a recall because our sink is still leaking. I've been in touch with them and with American Home Shield, and they're planning to come back next week. Overall, American Home Shield is great. We've used it and will continue to use it. I love it.

I'm very satisfied with AHS. The contractors have been very efficient every single time. Recently, things weren't draining and the toilet was out of water and it wasn't flushing. I couldn't run the sink and the dishwasher. I called up the AHS number and the contractor came out. He was very thorough and it was an excellent service. Things are back to normal now.

The technician for the pool heater had to come and then, he had to submit a claim to the home warranty people. When American Home Shield gave me the approval, it was a one-day fix. He came out and replaced the pool heater. He showed me how to use it and what he was doing. He was phenomenal. I’ve been with AHS for a year and a half and I like having the security.

I’m happy with AHS. I've been with them off and on for about the last 10 years. I took a holiday and went with First American Home Warranty. They were a bit different but somewhat used the same people. However, AHS sort of let me cover only what I wanted instead of all the junk that I don’t have. It was what made it cost less per month.

Our air conditioning is a major issue. Recently, we didn't have any cold air coming out and the fan wasn't working on the outside unit so the tech had to replace it. Our unit is 23 years old and I have a file of all the dozens of calls that have been made over the years to this air conditioner. It's costing me and the company extra every time. It doesn't seem cost-effective and I'm wondering why they don't offer to get us a new one or give us some money so we can get a new one. I've never asked them to replace it but after all these service calls and repairs they've had to pay for, that would be the most economical thing to do. We also have a pump in our basement and faucets that are not covered.

In the past, I had a bad experience with the air conditioning people, but not with Airmax. Airmax was very professional. However, the problem was kinda complicated, so they had to come back again. Although it took a couple of days, they fixed the problem.

American Home Shield came highly recommended and it suits my needs, so I kept it for about 10 years now. My recent claim with them went fine. The tech knew what he was doing and fixed the problem very quickly.

Our heater was not blowing hot air. I did the claim online. I called Mountain Heating & Cooling the next day. Unfortunately, it was a Friday so they couldn’t come out until Monday. They came out, fixed it and it was fine, much better than the last time. We had a heating issue in the fall which was with a different company and that was not a smooth situation. But it had nothing to do with American Home Shield. It was with the business.

American Home Shield has always been consistent. I requested service because my bedrooms were not getting any air. I have my niece from New York who is staying with me now, and she is using the fan in one of the bedrooms. So, air should be circulating. I appreciate the professionalism of TrueAir Solutions. The guy said there was not anything that he could do because he said that we had a good AC. He turned down the AC and it got freezing cold inside, so he did not have to service anything. But we thank you for his promptness and his professionalism. He also said that if we close some of the vents on the west side of the house, then more air will blow on the other side of the house. So, that was the remedy.

I moved back into my home so I needed coverage. Initially, I was with another provider. I was calling around and American Home Shield seemed to provide me with the most coverage for the best rate. I called to submit a claim. It was automated and then it forwarded to a live person. The rep was very pleasant. He can’t control the contractor's schedule so he gave me a window as to when they will be contacting me to schedule. JT’s Electrical Services came out to fix the electrical in my bedroom as well as the lighting in the downstairs foyer. Interaction was very minimal and there was no real conversation. When he came in, he asked me where the issues were and I led him to them. He completed them and left. Everything's been working perfectly since he came.

Besides what the plumber that was sent out was fixing, he anticipated three things that were going to break, so he went ahead and took care of it. I've had American Home Shield for 17 years and I don’t think that’s the norm with them, but it was great. It's important to have a home warranty and American Home Shield started listing several different companies. That was huge. I have a selection to pick from and I'm not just stuck with one. I liked that.

The garbage disposal was cracked and it was leaking. We submitted a claim online and Cornerstone Plumbing was sent out a couple of days later. The plumber was awesome and he took care of everything professionally. There have been no leaks since the repair. I like the people and they are trustworthy. We've been with American Home Shield since last year and everything has been good. It seems like sending the email online is so simple, and they get right back to you five minutes later. They do everything and they send you an email about who is coming. You don’t have to do anything and you just wait for the plumber or whoever is coming.

My plumbing claim went really well. The guy knew what he was doing and did an excellent job. He came out on Monday, which was fine. It wasn’t a sensitive issue. The issue was a faucet on the outside of the house in which you attached a hose to and the pipe inside the wall had bent. The faucet wouldn’t work right anymore, but he was able to fix the plumbing.

I have four houses, all in a gated community, and I love 2-10 Home Warranty, but we maxed out on claims with air conditioners, washers and dryers and water heaters several years ago. Choice Home Warranty gave me a deal on signing up because I did all four houses and it was the biggest mistake ever. In fact, one of my friends told me to stay away from them. Everything was an argument and I ended up sending tens of thousands of dollars repairing ** that I thought was covered under the warranty. I've also waited up to 60 days to get things handled on claims, up to 40 days for parts, and then they say the part is not coming in.

A friend of mine said he had AHS and recommended it very highly and so far, I have no complaints. When people come out, there's always a guideline. There is always what they can and can't do, but I understand that. Some stuff that they didn't fix, but I understand why. And overall, they fixed everything that I really needed to be done. I have three units and pretty much everything breaks down at the same time. I learned how to do it all at once and usually call in. I only have to make one copay instead of a copay for each different apartment or each different order. When my furnaces both had issues at around the same time, I was able to make one copay and the contractor looked at both of the furnaces.

I had a water leak coming from the main water line of the house. It was outside the house. The guys from IGD Plumbing claimed that it wasn't covered and they didn't perform any work. Other than that, American Home Shield has been alright. I submit claims online and they normally have someone come out within a day or the next day.

This is our second year with AHS. We had a different service then and we weren’t happy with them. We had Choice Home Warranty. And every time, I don’t know if it was because we lived in Nacogdoches at the time, but they could never find a technician. I would have to go find my own technicians. They never wanted to replace anything. Everything was, “No, we can’t do anything with that.” So, it’s been really nice with AHS. Every time we call, they come and either fix it or take care of the issue. I also use the online on the web portal and it works very well.

We have a claim that's still open and we're looking forward to get it resolved. They sent out D&J the last time and they came out earlier this week. They recommended Sears to come out to do bearings and drives but the Sears technician said bearings and drives are not on this particular machine. He said it was something else and I think that's what needs to be fixed. Sears got back with American Home Shield and although I saw a message in regards to D&J after Sears left, I haven't received a follow up yet.

Our plumbing was backed up into the house. The master bathroom wasn’t flushing. We could try to flush regular water and it wouldn’t do anything. And in my second bathroom, the water was overflowing and it got into my other two guest bedrooms. I called Home Shield and the rep said she would call me within 30 minutes but she didn't. It was okay, I understand. Then, Your Texas Plumber came out here the next day and they were very nice. They did their job. Home Shield was very prompt with my issue.

Our Maytag washer wouldn’t start. So, we called the number that was on the piece of paper to the American Home Shield headquarters and told them what was wrong. Later on, they contacted and told us when the person would come. It was 9:00 to 1:00. The contractor was good, very professional and thorough. American Home Shield covers everything in the house except for the computer. So rather than trying to get every individual thing covered, we thought it was a good deal. My niece has them too and she's satisfied with them.