American Home Shield Reviews

I’ve had three homes with American Home Shield, so I've been with them for many years. I have a lot of claims and everything’s been well. I’ve been satisfied. Recently, the repair for my dishwasher was great. We set up the date and the tech got there as soon as I wanted. He did a great job. He fixed my dishwasher and it went well.

It was a terrible experience. I had called in American Home Shield to have my ceiling fan repaired, to check the doorbell, and to check my smoke detectors and carbon monoxide detector. When the guy came, he fixed the fan and the doorbell turned out to be okay. But he didn't get up and test the smoke detectors. He didn't tell me whether they needed batteries so I was left hanging not knowing whether I had working smoke detectors or carbon monoxide detector.

There was an issue in the kitchen sink in the tenant’s house so we called American Home Shield to help us get it replaced. After I made an appointment online, I called the plumbing service and we set a date and then they came at the appointment time. They were good. They were willing to help. They changed the disposal under the kitchen sink. They told the tenants first and then they told us that they already replaced it. Later on, they called us to tell that it wasn't covered by American Home Shield, so we had to pay them separately.

The dishwasher stopped working. When the company called, they asked how I wanted to be set up. I chose the date that they would come out and put it in. They came on that date and their tech diagnosed the situation. It seemed like the tech could go ahead and order the same dishwasher that was in there. They’re supposed to get back with us to replace it but we haven't heard from them.

A lot of our refrigerator issues in the past were leaking and freezing over. J & W came over five times and repaired it. We’ve had replacement parts three times. Unfortunately, after this past visit, it was still leaking. So J & W declared that it was unfixable and it had to be replaced. The tech was very professional, very good and understanding. Every time I called, they usually came the next day.

Any time I put in a claim with American Home Shield, they're very responsive. They assign representatives from whatever company I need the same day and they follow up with me to make sure that my service is adequate. The last techs that they sent out were prompt and they let me know when they were on their way. They described the situation as well as my discrepancy in my system to me adequately. They also provided documentation shortly after and they were awesome. All in all, the coverage with AHS is superb and they fixed any issue I've ever had. When one of my appliances went out, they replaced it when they couldn't fix it. And they always describe in detail what I need and what the situation is. Then I have a choice to make at the end of it, so I never feel forced and I never feel like they're trying to sell me on anything. Plus, the coverage is only $50 a month, so it's worth the money.

I needed to have the washer and dryer repaired. I submitted a claim with AHS and it was easy. Then, a tech from Appliance Care came out and he was good. He did his job, signed the paper, and he was gone. So far, my dryer is squeaking a little bit and doing something it wasn't doing before, but it's still working. The tech tightened something, so maybe it needs to get used to the tightening. Overall, it was a great experience and there was no hassle.

I had a leak and the tech came out and saw it. But it wasn't a leak like I thought it was. It was just where moisture was coming out. Overall, everything is okay with AHS. It works good for me.

United Air Temp came out for our heating. Everything was fine. The tech did a little maintenance on one of the pieces and so far, so good. My overall experience with American Home Shield is a little different. First of all, their waiting time for their calls can be a little expensive. It seems like there's a slight language barrier, too. Sometimes, I'm trying to understand the technicians, and they're trying to understand me. This has happened multiple times. Recently, when I placed several calls, it’s like that information is not getting communicated to the actual contractors. I have put about three items on the ticket, but only one of them got transferred over to the contractor that was going to do the work. As a result, I've had to call American Home Shield back to ask them why the other request didn't get transferred over. So in addition to their extensive waiting time, it's a little frustrating and a little hassle because you have to go through the whole process again.

The first people that went out there for the toilet only looked at it and left. 1st American Plumbing, the second people that went out there, said it was an easy fix but they needed to get an approval from American Home Shield. They said after they get the approval, they could come back and fix it. The guy was very good. He knew what he was doing. He took out the toilet, cleaned everything out, replaced the seal and everything went smooth. It was a very good experience with American Home Shield.

American Home Shield sent out Union Express to fix the AC and they were good. The tech was very professional. He knows what he is doing. He was able to detect what the problem was, did whatever he had to do, and got everything running. He fixed whatever we have and now, we have heat working.

The contractors American Home Shield sends have been okay. We only had an issue one time when they reported the reason they weren't going back to our house. They reported that there were roaches and that was not the case. With AHS, I would like to speak to a person when I call. With their automation, it's not exactly what I need to talk about. It's irritating. Also, they should narrow the times for their tech to come. They give a big window. But for the most part, the techs come on time.

We had two claims with American Home Shield. The hot water heater claim was fantastic. The people came in and replaced it. It just took a little time. From the day that we called to the day that we actually got hot water back in the house was a week. The timing could have been a little bit faster because we had no hot water. I work in healthcare and I need my clothes to be washed and clean for work. We also had to make arrangements to shower somewhere else. There were just logistics and never a good time for those types of things to go out. Overall, the outcome was exactly what I wanted. The unit was put in and everything is working properly. The tech was great as well.

American Home Shield sent me a name of the furnace people. MS Services came and took care of the furnace. The tech was very professional, cleaned the filter and everything seems to work fine.

The issue I had on November 25th was a leak in my kitchen. We thought it was something underneath the sink but it turned out that all my pipes have to be redone in the house. I called American Home Shield and they said they would cover anything within the walls of the house. They sent out a plumber from Robert Phillips Plumbing and he replaced the valve shut off. They offered a temporary fix for $189 but AHS wouldn't authorize that. They assigned another plumber who's supposed to come out.

A claim was put in for the microwave and the oven. We have a combo, built-in, and it just stopped working. The repair guy walked in and pushed a few buttons. He said the control panel is broken. He looked up on a computer and said the panel is no longer available from Whirlpool so I have to talk to the warranty people about what they're going to do. I called Home Shield's office and they said they haven't heard from Whirlpool yet. I called Whirlpool and they said they haven’t sent the report out. After they sent it out, I called back Home Shield and they said haven't got it yet. It's a week before Christmas and I'm left without a working microwave or oven. We had to get another microwave to heat our food.

The oven just quit working on us. The pilot kept going out and we couldn't get it lit anymore. The tech came out and he tried to get parts for it, and they tried to order parts, but they just couldn't find anything. So, they ended up replacing it. Home Shield sent me a check in the mail. They were telling me at first that I needed to go and get it and then send the invoice in. But I had a problem with that. I didn't have the money at this time for the oven. I got the check in and all I gotta do now is send the proof in.

I like American Home Shield. My daughter and I have a house and we always got leaky faucets. Whenever we call for something like that, the guys come when they say they're going to come. They're very dependable. Every one of the contractors thus far has exceeded expectations. American Home Shield has that $75 fee, but it seems well worth it if they can solve the issues. We're pleased with them. One time, under the sink where it would run in the vanity or at least down the sink, the repairman tightened stuff up, resealed some stuff and fixed it.

The contractor tried to put in a line. It was where you turn the valve for the gas to come in. The little screw was chipped so it wasn't turning it on. Dealing with the tech who came out went very well and I was very satisfied with American Home Shield.

American Home Shield is good. If there's an issue, we just call them and they promptly send someone out to fix it. The tech from Oaks Heat and Air was great. He has been out a couple of times to the house. He was personable and he got the issue fixed. It was a good service, overall.

You can submit a claim by phone or do it on their website. Very easy. I usually do it by phone. I had two service calls that day. Whitney Holdings came out that day for two things. One was for plumbing and one was for electrical. It was the same company. About the electrical issue, I had two lights in different areas of my home that just continuously burned out and we didn't know why. Whitney ended up fixing three things for us, and got it all taken care of. Everybody made me feel very comfortable. They were very helpful and listened to all my concerns, and took care of everything that day. It was wonderful. AHS was very easy and kind to work with.

We had a plumbing claim and it was very easy to go online with American Home Shield. It was one bathroom that we had a stoppage and Action-Lane Plumbing got us in that day, so we were very pleased. The guy who came was the owner of the company. He was wonderful and very professional. We were very happy with American Home Shield and we renewed our service for this next year.

Royal Flush came out, but I did not feel like the AC claim was addressed well. I had a dripping noise. They've gone, and I still have the same dripping noise. But the noise in the unit has quieted down a little. I sent the claim in to American Home Shield on a Sunday, and they were here on a Wednesday. Then, I had them come back a second time. It was like a week later. They still said there was nothing they could do, and that it was just gonna make that noise. They could not find any reason for the noise, and it’s still dripping.

The condenser on the AC needed to be replaced. The guy who came out was excellent. He did everything he needed to do to fix the issue. He ran into some issues trying to replace it, but he knew exactly what to do to make it work. I was impressed. That was the first time I had someone actually come out and repair something, and everything was okay. The AC is working but there is one more step we have to take. It has to be filled with Freon because it’s blowing warm air. But I haven't heard anything yet.

My microwave wasn’t heating. I filed a claim and AHS had the spelling of my street name incorrect, which caused a little confusion. I called the tech and let him know the correct address. He came out and it was very well. We had to wait for a part and that took about two weeks but the microwave is repaired now. I'm still waiting for AHS to correct my street address but my experience has been good.

My dishwasher quit working about 10 or 15 minutes into the cycle. It quit working and it flashed auto heavy, and they just stayed like that. The circuit board was out. Then, we called, the contractor came out, and he looked at it. And of course, when he came, he was on the run. He was like, “There's nothing I can do.” He told me it was probably a fluke and would never happen again. I was like, “Okay, cool.” Two days later, I went to run the dishwasher. It ran for 10 minutes, and it started flashing auto heavy. The exact same thing. I called again and AHS said it would be almost three weeks before the tech would get out here, and I said, “That's not acceptable.” I wouldn't wait three weeks. AHS got me somebody else to come out.

My experience went well each time I had to file a claim with AHS. Recently, Crispy Air & Heating did a good job. They had to replace some part and waiting for it took a couple days but didn't take long.

We had a couple of small leaks. One was on the main water line that could be fixed in a couple of minutes. Then we had a leak under one of the bathroom sinks that took an hour and a half. American Home Shield sent a plumber and he seemed very competent. He was great, very friendly and he solved the problem. It was an easy experience. This was our first claim and the process was straightforward. We were very happy with how it went.

During the summer, the heat wouldn't shut off. So American Home Shield sent Cutting Edge out and fixed it. Then when it started getting colder, I needed the heat and I thought it stopped working again, so I called American Home Shield about it. They sent another company out in between. That company said that wires were disconnected for the heat. They said that they couldn't work on it because alterations were done. That was why I had to call American Home Shield back and tell them that the people that they sent out during the summer disconnected wires and overrode the system so it would only put out the AC. Now that I need heat, the heat wouldn't work. After all the stuff went down and I had to keep calling American Home Shield. They had someone come back out and they said they would replace the part. The unit has been working with no issues since they've come out that last time.

I filed my most recent claim due to electrical issues and the electrician was out in 10 hours. It was really prompt and I was very impressed. Also, he seemed very competent in what he was doing and he was very helpful. He listened to what we said, fixed the problem, and left. Everything has been good since.

The techs are very good and I’m very pleased with them. But every now and then, they have to come out again because, for example, it was a different part. I suggest they only come out once. Also, I have situations with some contractors that don't answer the phone, that I have to call three times and reschedule, and that I have to call AHS until they give me somebody else. Then, I have to get charged and wait like a month to get refunded because I have to pay for the service first.

I had a washing machine that could not be repaired. It was working, but it had a problem with the motor not running properly. American Home Shield sent two repair people out, and they could not figure out how to fix it. So, they could not find any model numbers or certain things on the washer. They turned it back to American Home Shield, and American Home Shield told us to buy a new one, and they'll refund us the amount that we agreed upon. They sent me the refund of the purchase of a new one.

I've had AHS for a year and a half and I was ready to cancel them. There was an incident where my dryer broke and they may have gotten my orders mixed up with somebody else's. They kept telling me that the technician was saying that I needed to clean out my lint filter and that wasn't the case. I needed a part. AHS wouldn't budge from what they said the technician said. When the part came in, the company called me and said that the part was in. They asked if I still needed the service. By that time, I had already had to buy a new dryer because AHS refused to believe I needed a part. That cost me $1,000.

I've been pleased with AHS and they've been taking care of all of our problems which is great. The most recent claim was to repair my refrigerator that wasn't freezing and cooling. It was a minor part needed and the guy happened to have it on the truck so he was able to get it done that day. With the stove and the garage door, they had to order something. But I haven't had any issues with anybody AHS has sent out. They come in, solve the problem and go. That's what we like.

Warhold Mechanical was good. Our furnace is working fine right now. We have AHS on a lot of properties and they're fine. I will recommend them.

My recent claim was for my dryer. It was high volume of calls that day. I had to stay on the phone for almost two hours. I was upset about the claim before because why didn't they clean out all that fuzz that was in there because you can't get to it. I cleaned up my filter every time, but it still gets way down in there. And then it gets stopped up. That's why I had to call to clean out my dryer. And it cost me $85 for servicing. The tech fixed it. But I was aggravated. The guys that worked on it last time had to take everything off of it, and they could see all that stuff. Out of courtesy, they would have vacuumed it. When you're fixing the heating element, you see all this dust. Go ahead and vacuum it. Why wouldn't somebody do that? That's what I don't understand.

I look at AHS's service like life insurance. Our home is built in '86 and things break down. We're making a small monthly payment for any repairs that need to be done in the house rather than me going out, buying what's needed, and having to pay somebody to put it in. One time we had a claim and there was a sink part and the pipe under the sink had to be replaced. If we didn't have this warranty, we would have been out $200 or $300. I liked that two-for-one. Also, it doesn't take long to call a claim in and I can tell AHS the contractor I want. We have a contractor who has been here on at least three different occasions. Service Contractors Plumbing is a good plumbing company and we're pleased with their work.

I called AHS because the circuit board of the washing machine had a problem. They transferred me to GE. Someone from GE ordered the new circuit board and then they fixed it for me. I'm happy with the service of AHS. I liked the online system, so I don't have to call and wait. I really appreciate that. But they should have some good offer for the existing customers.

We moved here from Florida and bought the house, and we were given the keys. But you don't know how many keys had been given to somebody. So, we were changing the locks. The guy who came out was great and was here for only five minutes but he keyed everything perfectly. He was very polite. We’re satisfied so far with American Home Shield.

My heating unit wasn't heating and Piedmont Mechanical repaired it.

My garbage disposal was making noises and the repair guy found a penny in it. Once he took that out, it worked fine. American Home Shield worked just like I expected it to and they were easy to work with.

American Home Shield is usually prompt about getting somebody out. Our dishwasher broke down and within a week, techs came out and the techs diagnosed the problem. They said the problem was the control board and it took almost two weeks for them to come out again and replace that. The tech said the dishwasher worked and then he left. was doing some home teaching so I didn't go into the kitchen and try it myself. Later that day, I loaded the dishwasher and turned it on. I came back to finish my teaching and noticed I didn't hear anything.

AHS is very reputable. We've kept them since 2009. We've never had an issue and everything's been fair. They've done what they said they would do. I recently did a claim for the garbage disposal that wasn't working. The company called the next day and made appointment for the next day. It was fast. The guy was very nice and respectful to seniors. He had his mask on and kept a distance. What I liked was he didn't try to sell me something I didn't need. The garbage disposal was frozen up. If you take an Allen wrench, turn it backwards and loosen it up, it's fine. Something was stuck in there. It wasn't necessary to do anything else but he didn't try to run the bill up which a lot of people do. He was honest.

There was a seal that was leaking on my pool pump. I called up American Home Shield and submitting the claim was fairly easy. They said that someone would contact us in a day or two but we got contacted the same day we filed the claim. Then, the techs from ABNation came out and they took a look at the pump. They noticed what needed to be done right away which was replacing the housing unit for the pump. It took about two days or so to get it, then they came back out and installed it. Since they’ve been here, everything's working fine.

Our washer stopped working and the Express Appliance Service techs replaced the dial in the pump. They also said there was a loose wire on the pump and they had to order it. The techs were really good. I'm happy with the service that I've received so far.

I had some concerns about a pipe that had accumulated rust. The pipe was a gas main and it was leading to the water heater. I called Home Shield and they connected me with a local company to come out here and take a look. It was very pleasant and professional with the tech who came out, even though it was a short visit. I was surprised at how all the moving parts worked together - from Home Shield to the local company and to the tech. All the moving parts worked well.

I've had AHS since 2016 and it has always been easy and to the point when submitting claims. However, I don't always agree with the repair people they sent to me. They send the most inexpensive ones and not the ones that actually know how to do the work. Other than that, I've gotten work completed and they have saved me a lot of money. A&S Plumbing has come to my house twice and each time, they have been very professional and helpful. The guy knows his job and he's patient. He is willing to talk even through his work. If I'm standing there, I go talk through it and ask him if I have any other issues.

I did some research online because I wanted to get my appliances insured. Based on the reviews that American Home Shield got, I decided to use them. Submitting a claim was quick. Everything was done online. The technician that came the last time was very good, very quick, and very professional. He was wearing a mask. Our furnace, as of today, is working fine. Before this guy came, we had another technician who repaired our stove. That took a much longer time than we anticipated, and we had difficulty communicating with the technician because we didn't speak his language and he didn't speak English. So, it was very difficult.

My husband called American Home Shield and set the claim up quickly. It was three days before the contractor came out. But that was fine. Sears came right in, fixed the washer right up, and it's running perfectly now. The tech had to leave and get a part, and he was right back with it. No delays. And my husband said he was very informative and efficient. We have been very pleased with AHS. We have always had good luck with the people that have come out and repaired things. It's nice to have it and rely on it.

American Home Shield sent a contractor out for the electrical and the plumbing. The plumbing is not that good. My toilet is still not working the way it should work. They were supposed to come out to fix the stoppers in the sink. He said, “That's not a stopper, that’s a pop-up.” So, he couldn't touch it. I call it a stopper because it stops the water from going down. They call it a pop-up. He didn't do anything, and still hadn’t done anything on that.

The little prongs inside of my garbage disposal that were holding like the teeth that shred up the food or whatever you put down there popped out. So I replaced the garbage disposal unit but when I installed it, it wasn't working. I called AHS and the claims process was super easy. A couple of days later, I had a plumber out here to fix the problems. He checked the wiring and he was in and out within 30 minutes. After that, everything was good.

American Home Shield was a good idea. I went online and made the request. Then, I got a call and set up the appointment. It was smooth. The technician was on time, clean, professional, communicative and knew what he was doing. It was a fast fix as far as figuring out what it was. Then he came back and fixed it in due time. It was great.

Mike, the person who came to see me was very knowledgeable, got things done and was very timely. Nothing was a big deal. Everything was easy. My needs were relatively small. I thought I was gonna need a new disposal, but I didn't. He gave me a tool so that if that happens again, I could use that and that's all I needed. He was very service-oriented. He was very into making sure that I had my needs met.

American Home Shield is one of the most efficient warranty companies that I know of. I've had them for over 11 years. For the most part, I've always had good service from them. The only time I may have problems is when they tell me that the issue that I have is not part of what I've signed up for. We get that sometimes, but that hasn't happened recently. I had an issue with my washer and dryer and I called in. The technician who came was very good and very professional. The first time he came, he tried to look 'cause he couldn't replicate the issue on one of the appliances. But as soon as he left, I was able to record it and send it to the department. They emailed it to him and he got the parts, came back a few days later, and got the issue fixed. I haven't had the same issue since then.

My washer was having issues and the contractor came down and diagnosed the issue. He said I would probably need to replace it. Then he went back to his agency/company and checked if they had parts available. It was kind of a complicated part to replace and they gave me a call back to say it was gonna be a replacement. They explained to me what was going to happen next, such as they were gonna close the work order as complete and then I was supposed to deal with AHS directly for the replacement. So on Calvary Appliance's part, everything was fine, but it was a different story with the replacement part.

Cactus was great. The young man that came out was Brandon. He was super nice, efficient and he got the job done. We can use our garage door now. One day, the garage door wasn't opening. I called American Home Shield. It seemed like within four hours, I got a call from Cactus and from there, made the appointment. Brandon came out, asked what was happening and we told him. He said, "It sounds like the logic board." He replaced the logic board, and the garage door worked. He helped us program our car button. He was very polite throughout the whole process and explained to us what was happening and why. The claim process was great.

The first tech who came out was really nice and he was cool. The second one was with a different company that they sent for this part that I had to get and he asked me to take the stuff out of the top of the refrigerator. I asked him if that was all that he needed me to take out and he said yes. He hollered out to me when he was done and told me that if it doesn’t cool off again, to unplug it and wait 24 hours. He left and when I went to my kitchen, he took everything out of the bottom of my refrigerator. He put it in the sink and put it on the counter and he didn’t even tell me. Why didn’t he just tell me to do it? There was a bunch of water on the floor from the stuff and I had to clean it up. Maybe AHS could put a memo or something to the contractors to not do kind of the things that I experienced with taking all my stuff out of the refrigerator and leaving not telling me stuff was out. Other than that, it wasn’t bad. The repairmen AHS has sent out have done good.

I had a very good experience with Advantage Air Conditioning & Refrigeration all the time. When I call, that’s the company that I want because I'm more familiar with that company than another. One time, I had another one, but I'd rather be with them. I have extreme OCD. I like everything clean and picked up. Normally, if I have a plumber or someone, sometimes I have to tell them, “Hey, guys, you need to wipe the floor or something.” But these guys have been really good. They clean up everything. They even cleaned my filter and replaced it, so that was good.

As soon as American Home Shield had done it on any and all my claims, they will notify me of whoever they contracted, and then an estimated time of arrival. By the time Sigmond Plumbing got here, they were here an hour later than the 2:00 to 4:00, and they got here by 5:00. But that's not their fault. It was traffic. They had a nice little map of, "Hey, we're on our way. Well, you're all the way down here." They initially estimated 45 minutes, it would take them an hour and a half to get here, and they did, which is fine. They arrived and went through and did okay. Nothing wrong with the washing machine, but the drain itself was clogged somewhere down underneath the house. I had to run a snake myself. But I only had a 25-foot line. Sigmond ran a longer line. They were a couple in their 20s and they were knowledgeable.

I was amazed that Integrity Home Solutions was out as quickly as they were. The techs were competent and polite. AHS did a wonderful job with our service call.

Our heating unit was broken. The contractor came right out the next day and fixed it up. He was super nice and wore a mask inside. I was surprised how easy it was to use American Home Shield.

I had some electrical issues and submitting the claim to American Home Shield was a great experience. The contractor got the problem fixed. It was wonderful dealing with them.

I do like the service and I do promote American Home Shield. I always call all of my service requests. At one point, I was very dissatisfied because I had to be on hold for so long. I don't know if that was due to staffing or due to COVID. But overall, I'm satisfied with them. I've been a member with them since I've owned my home which is over 10 years now. I don't have any problems with the technicians. They always give a timeframe and I ask that they call before they come, and they do that. However, if they raise their prices more, I am going to discontinue the service. For me to have to pay monthly then to pay for the service technician is okay. But the price is still a bit high for them to be as large of a company as they are.

Lounge Heating and Cooling replaced the igniter in our furnace. It was fairly easy to submit the claim and it had been very good dealing with the tech.

AHS did exactly what they said they would do. Also, the service guy who came out was awesome. I recommend AHS to my friends every time I see them.

My garbage disposal wasn't working. The guy came and replaced it the same day, so it was closed quick. It was good. It was easy to submit the claim online. The process was pretty good.

The ice maker on the refrigerator wasn't working. I paid $75 to have somebody come and look at it. ARC called me and they said that they arranged a visit and somebody came over. The tech told me what was wrong and fixed it. It was straight up. American Home Shield is a good company and they stand by their vendors. I had to call them twice and they responded with the right vendors.

American Home Shield sends someone out when I call for service. I simply call and tell them what I need. Sometimes it’s a recorder on and they will assign someone, let me know who they’re assigning and give me their phone number. Usually, whoever they assign will call me and set up a date. So far, so good, except my rate has gone up and I remember the cost during the time that I used them more times. Sometimes things happen and then you have that long time when you don't need them for a minute. During that time, my plan went up. If I paid back to my original price, I would be happy with that.

I like American Home Shield. They've always been good to me. When I first signed up, I did have some issues, but once they got it great, it's been fine. I talk to an agent when I submit claims and they do what needs to be done. Also, the workers that have been out have been good and quality work is done.

We bought the house in March and the refrigerator ice maker did not produce ice nor water. We delayed and finally decided to use our warranty and call them in on the icemaker. So, the refrigerator repair guy came, and he said, “There's no water coming to the refrigerator from the wall. So, that's a plumbing issue. I can't do anything. We'll send somebody else, as a plumber.”

We've had our oven replaced through AHS and they were so generous and kind. The issue is American Home Shield but the people they hire. One of the two technicians who came out for our heating claim told us that we needed to replace parts. When I heard from American Home Shield, they said we were missing parts and that's where the claim was denied. Then, we had somebody else come and first, he told us, “You guys need this part, but it's not covered. It's an upgrade but you need it.” My husband and I both have been struggling with the COVID and we've been really ill. We needed heat in the house. So, I asked how much it would be to fix my heating. The tech said 175. I asked if that was the best he could do as we had no money.

The washer wasn't spinning. I called AHS and they called me and said that Limelite would come. They said if I want to wait for the call, I can but they also gave me Limelite's phone number so I can call. I called Limelite and their guy said he would be out. He was prompt. He went downstairs and he said it was the motherboard that went out. He said it would take about a week for the motherboard to come in. It was a Monday and he said by the following Monday, he would be back and he would have the motherboard. But after they fix the washing machine, I washed clothes and put them in the dryer and the dryer is not working. I had to do the process all over again and I asked for the tech from Limelite. AHS is professional and courteous and they take care of their customers.

The scheduling is usually on time but it depends on the contractor. I didn't have a good experience with the plumbing contractor. But usually, the contractors arrive on time, and it's good.

Due to this COVID situation, we came across some issues regarding scheduling and getting a contractor over there to take a look. But overall, they have been above average for sure. During COVID, it has been an issue getting the scheduling done. It was June that there was an issue where we had to wait four weeks to get a contractor. But after that, we had a bad taste in our mouth from that section. We just did a claim. The only problem that we had with the contractor was they went to the wrong place. But they fixed it and was in and out. And everyone's happy. Whatever unsatisfactory taste I had in my mouth, American Home Shield has always been able to go above and beyond and fix that.

My fridge was not working properly and there was something with the stove. The guy that came was perfect. He told me what was up. He fixed the stove but he couldn’t fix the fridge. American Home Shield did the buyout option and that was a pain. I had to keep calling to ask what was going on and they said that I needed to go to the replacement department. They would try to transfer me then they'd say they were so busy and they'd call me. I never got a call or an email.

The outlets in my house were not working. The tech was very friendly and very knowledgeable. I had just bought the home and he helped me figure out that I had two boxes. We went looking for it, and we couldn't find it. Then he had to do a little bit more investigation. It turned out that it was in the cabinet in the kitchen. But the tech was very informative about it. The service was great. It was the best $75 I spent in this household on.

The dryer was making a bunch of noise as it was working. A tech came out and immediately knew what the problem was. He didn't even have to inspect it, and then he came back a week later with the parts and fixed it. It was perfect. The claim submission with American Home Shield was very simple.

My experience with AHS has been very good. Submitting a claim has been fine too. Recently, we had an issue with the ice maker and the tech pulled out an ice cube that was stuck in there. Being in the back of the freezer, the temperature, he said, was a lot hotter than it should be. But right now, my ice is still not fully forming like a solid piece. But, I'm still gonna give it a little more time.

Sears came in, thought they knew what was wrong with the unit and replaced it. It ended up not working out but the warranty company is replacing the unit. They did a good job of relaying what needed to be done. They couldn't have done a better job. AHS did everything I expected. They took care of the problem I had. Nobody followed up with me about replacing the unit and I probably spent four hours total waiting on the phone between my three different calls to try to get that taken care of but overall, I'm happy with how it worked out.

The heating, instead of the hot air, it was cooling the air. American Home Shield sent out Excellence Air and the tech said that we have the heater working using electric. He switched it to natural gas, so it's working much better now. The tech's name was Vardan and he was really awesome.

American Home Shield does a pretty good job at getting things resolved but some of the contractors are a little lax in getting it done. I have an open claim now for my dryer and that's been a month. Also, I needed to get my plumbing replaced and I thought it was in the process of getting that but AHS said that they still hadn't received the report from K&S Plumbing. But that's the only bad part of that claim. When K&S came in and did the work, it was quick and efficient. They had two people come in and they did a really good job. AHS is a great company to have, especially to ensure all the things around your home can be taken care of. It's a good investment and they're doing a good job. I used to have them before and the service is better now than it was then.

Something was wrong with the electrical in my dining room. Submitting the claim for it to American Home Shield was easy. I just went online and did it. I don't think the contractor saw the request, so I waited. It said within 24 hours. I waited like two days. He never contacted me, so I just called him. He said he missed the request. He came out on the same day, so I was pretty happy with that. He was a decent guy.

Everything went well with the claim for the refrigerator and the washer and dryer. They fixed them and they're working fine now.

There was something in the furnace that needed to be cleaned off. The tech fixed it in the same day. He was good and very efficient.

We found out that there was a leak in one of the pipes which is attached to the mainline. We contacted the home warranty, and they, in turn, assigned Adam’s for repair work. They came and fixed the issue. I usually go online and schedule something with American Home Shield, or just raise a request for repair or some service. The only thing was when I created a service request for a leak, they've come and fixed the pipe where the leak was. But within two days’ time, we found out that there was another leak in a different pipe. I don't know how to handle those sorts of things. There might be other people who have experienced similar things. So, it really helps us to look for some of the issues which we don't know in person, or because we don't have the knowledge. But the people who are experts, they can definitely help us or guide us. “These are things you look for.” That way, we can avoid some trouble.

Submitting claims was easy once I figured it out. I submitted a claim for the air conditioner online but it wasn’t digging down into the claim. There was no way to do a comment on it. I called the company that was assigned, Air Control Experts, and told them what's going on. My motor broke and so did my heat pump. The motor and the fan were laying in the bottom of the heat pump. A comment box on the website to provide any additional information would have been really handy. Luckily, I already had purchased an extra motor. We had to wait on the new fan but luckily, they could get new fan blades for me. Other than that, I really liked the guys that were out here. They answered any of my questions and were very professional. I'll have to do a tune up in the spring and get filters changed, which I believe is covered under my American Home Shield, and I would try to request the same company.

When we hit the open button, the garage door would open a little bit and close back down. It was like the motor was pulling back and forth. I went online and made a service request. The Home Shield website was fine. They usually said that within 24 hours, somebody would call. A tech came and he was fine. He kept his boots in. He messed around with the thing and unplugged a wire or two. He then set up a remote control and set the wire that’s now left unplugged. It took no more than 10 minutes and he said the garage door was fixed and was on his way. Our garage door can be opened now. We're cleaning out the garage so that's been very helpful. Our experience has been great overall.

We’re new to the house so we were wanting to get the furnace checked out. Techs came twice and they did a great job. The first time was to look it over. The tech found something but he said that he needed to check with somebody at American Home Shield to see if it's covered. It was a little louver in our system that was not moving. I then had the techs come back because the capacitor was needing to be replaced.

AHS has been extremely responsive. We called a claim in and the next day, the contractor, Angel Appliances Repair, showed up. This is the second time they're working on the issue. We thought it was fixed the first time. My wife told me they were extremely professional when they came out the second time. They didn't leave anything when they left. They were really respectful.

My toilets were leaking and the old parts that were inside the tank part rusted out. The plumber replaced all the insides of the toilets. He did a great job. The toilets were making a loud noise when you flush them and then they kept running. But now, it stopped since the repair. Overall, I've been having success with American Home Shield, thus far. The claims submission is a pretty simple process. When doing it online, you get the same type of responses when you call but you're not waiting as long to get through to speak to someone.

Everything is going well with me and American Home Shield. Recently, they sent out a tech from Metro Appliance Service to do a repair and the first time he came out, he saw that the hose on my washer had a hole in it. So, he had to order that replacement hose for it. After a week or so, he got the new one in and he came right away when he got it. Then he replaced it and we had no problem at all.

I made a call and once AHS found out what the problem was, they knew who to call. They got the right person out and he was very pleasant and professional. I had to change out my faucet in the shower and fix my toilet ‘cause it wasn't filling up. The guy came in, did it, and did a great job. I liked him. The customer service lady who took my order was very pleasant too.

It was pretty seamless when I called AHS. Pop-A-Lock came out the day that I made the request and they were done very quickly. The customer service representative that came out to change our keys was fantastic.

Our dishwasher wasn't draining. We were told to expect a tech within a few days. The one who came was really good. He pulled a piece of broken glass out of our pump. We've had no problem since he came. I've referred AHS many times.

American Home Shield's claim process went pretty good. But I had a few shaky experiences with some plumbers and I didn't want them to come back and do the job because they left me in limbo. They cut out a section of pipe. They left my sink clogged up. They said that they come out and do the job and when they leave, something else happens. But they couldn't touch the sink right then and I would have to call Home Shield. I didn't quite understand that.

My recent issue was with my washing machine. It's easy to submit the claim to Home Shield on the internet. Astro was very responsive and showed up when they said they would. They had to come out twice. Initially, the unit ran a lot longer than it was supposed to and it was way off balance. It shook really bad even on low spin. So, the contractor had to change out the level indicator and then one of the suspension rods. After they did that, it started getting off balance immediately. They came back and fixed that. Knock on wood, it's working now. The tech was very good.

I bought American Home Shield home warranty to have peace of mind by paying a premium and thought these guys will take care of things when they will break. I guess most people buy these warranties for that reason. They have horrible service, and you may not get the peace of mind that you hoped for, they don’t even have the correct information ported back to their system from their vendor. Their vendors don’t even speak English and will do mostly diagnosis based on guesses. They told me a different diagnosis than the technician on the ground. They didn’t care about my time, the safety of my family and even didn’t respect their own contract terms.

I had an issue with the dishwasher and I got great service from the tech. He was super on top of the game. But AHS should let people know about the period before you can use the warranty. When I called for the dishwasher, the rep told me that I was still in the whatever period and that I couldn't call for another 18 days. It was pretty disheartening because no one had ever told me about that.

The repair guy did a good job. There was a leak and it was flooding under the kitchen sink. The knob under it was broken, so water was spewing out under the bottom. The baseboard and the whole undercabinet got damaged. The repair guy came out, and then he had to order the part. A couple of days later, he came back out and replaced the sink part. Now, we have to find somebody to do the other part.

The lights, plugin, and a switch went out in the kitchen. I put in a claim and two days later, the electrician came out and fixed the problem. Everything went well and got taken care of. It's really nice to have lights again. If you have appliances and things that will go out, it's a good thing to have AHS because the service doesn't cost that much.

Everything was quick, but the plumber refused to even look at the problem. He diagnosed it from his truck. That experience was not so good. I then called for a second opinion and the second plumber was awesome. He was polite and he took care of the problem quick. Things have been very good since.

A couple of times, I've had some work done, and the person sent by American Home Shield wasn't able to finish it. And they had to come back and it took a while. But that's on the vendor.

AHS is a good product. I recently had my toilet tap running and running so AZ Remodeling & Plumbing had to put new innards in it. At first, it was leaking and I called them back. They came in, and it was just something not tightened correctly.

The shower in the master bathroom was backed up good and then, it somehow met with the toilets, too. So, when you flush the toilets, they don't go down and it would bubble up. The technician was great. He knew exactly what the problem was and got right to it. He went to the main drain and stuffed 80 feet of stick down there and got it unclogged. It's easy to get the problem fixed with American Home Shield.

The most recent claim was for a laundry washer. The pump went bad so it wasn't draining. The guy showed up when he said he would and got it fixed relatively quickly with no issues. Outside of this last claim, American Home Shield hasn't been very good. I’m not thrilled with them getting people to come out to do the work. They'll say that they'll get someone out to the property within 48 hours. However, that hasn't been what I found. In fact, they’ll assign a contractor and the contractor will say that they can't come out for a week. I'll call American Home Shield and they'll say, “We can’t assign another contractor because we've already assigned one.” I'll tell them they're not coming out for weeks. They'll wait for the 48 hours to elapse then they'll assign another contractor. For the last case, it took a whole week to get someone to finally come out.

We heard that American Home Shield was good, and it turned perfectly so far. Our relationships are great and we haven't had any problems. When we’ve contacted them they take care of the issues. We had some electrical issues recently. My wife called them. They said who was coming out, and about what time and on the date. The young man from C & M Electrical Service came and he seemed to know what he was doing. He found the box, he replaced it, and it was done within 30 minutes. He was in and out.

I had one claim this year and the technician came on time and communicated well. After he fixed it, it broke right away. I called them and they showed up right away and fixed the problem. They did good and I'm happy. I tell others that AHS is stress-free and they don't have to find any technician. They do what they're supposed to do.

I filed a claim online then the contractor texted me fairly quickly. Bernardo DeLellis Jr. came out for an electrical issue. It was a faulty switch in the bathroom socket. The tech was good. He diagnosed the problem quickly. In that occasion, American Home Shield was quite good. However, the engineer that the contractor brought tried to inflate the job. He told American Home Shield that it was a very big job and needed extra authorization, which AHS refused to do. I got somebody out that did it for $50. In general, the Home Shield is bad. I was supposed to get a follow-up call but didn't. And I couldn't speak to anybody. Investigate the comments.

Our washer wasn't working properly so we put a claim in to fix that. The guy was very nice and professional. It was really quick. He had to go out to his van then came right in and fixed it. It was overall a positive experience. I couldn't have asked for anything better.

Legum's Heating & Cooling did well. The first time they came out, they thought they fixed my issue but the problem resurfaced in days. When they came out recently, they swapped out the thermostat and that has seemed to solve the issue. There was a time when AHS sent somebody to work on my water heater and he left it in a risky condition. They wanted to send the same fellow back. I didn't think he was competent to do the job so I had to go pay for everything myself to get it fixed.

When AM PM Plumbing came out, that experience was great. I called them again this week and whatever I called them for wasn't covered, so I had to do it myself. I had to pay out of pocket and hire someone else. The main valve to the house was broken so I had no water. I was having trouble signing into the website so I called. I spoke with someone who was helpful, but said it wasn't covered. It was something that was attached to the house, but outside the house. So, she said it would not be covered. She tried to get someone. That was on Monday and they couldn't get somebody to me until Friday.

When we plunged one of the commodes, it would leak around the base. We called and the plumber from All American came out. He was very courteous, professional, and did a great job. It's working fine now.

My washer wasn't working. It was handled okay. My only beef is that Honest Appliance made the appointment from 10:00 to 2:00 and the guy didn't show up till 2:30. Also, I had to call, schedule, and follow up. But he came out and diagnosed the problem. Then he came back a few days later and fixed it.

My HVAC system was blowing out hot air on both ends. Myers Comfort Specialists of Birmingham was able to properly make the thermostat react to the actual system that’s in the house.

I've gotten great service from American Home Shield. Everyone is super professional and helpful and they get the job done.

The guy from Patriot Plumbing was polite and he tried to resolve my issue. But he was supposed to come back and put a knob on my tub. He never did. And on my rental property, he said someone had to go up on top of the house. It’s a one-storey rancher. They would have to get someone to do that. I’ve had great experience since I’ve been with American Home Shield. I’ve been with them in the past, but I discontinued the services because whenever I called the office, it would take a long time or a few days before I can get somebody on the line. But this time around when I’ve been back with them, they’re very nice. They answer my questions and they send someone out. I have no complaints with them. I don’t have any complaints with the plumbing company sent out either.

The freezer wouldn't work. North Alabama Appliance Service worked on the refrigerator. When I submitted the claim, American Home Shield was thorough. But whenever Greg from the appliance company contacted them to submit for the parts, something happened and the request got dropped because I didn't see anything for a while. So, I contacted him back, and then he resubmitted it again, and then it actually got into the system. To get the claim approved, it was the next day as to when he would come out and look at it. And then, it was two weeks after for the part to get because he submitted it but it didn't go through the first time. That was the only issue with the whole thing. He came out, looked at the fridge the first time, and finally got the thing submitted for the parts. And then, when the part came in, he came right out and worked on it. It took him three hours to get it working. Everything has been working great ever since.

A & R Complete Service went up there and worked on the unit. And then, when he finished, it was working. He set it up make it work from outside from the machine. And then, I called the next day and he came again because the thermal charge wasn't connected with the unit. He was very professional. It was great.

All American Plumbing & Rooter Service came out for a leaking hot water heater. They told me that it wasn't just leaking from the release valve, but also from around the bottom. I needed a new hot water heater and everything was done promptly. They first came out on a Friday and they were back the next Tuesday. They installed my new hot water heater and got it all up to code. I've had at least two other claims with American Home Shield and they respond quickly and they're excellent. Also, everybody who has come out here through their contracts has been polite, friendly, and very professional. I wouldn't use anybody other than them.

The garbage disposal wouldn't come on. My daughter sent a message to American Home Shield online and the techs they sent out were courteous.

I was having problems with the microwave which started in September. It would knock the breaker out, then I would go back out there to the breaker and tick it back on. And it would work for a little while, then, it would go out again. I submitted a claim with AHS after the techs finally came back here about five times, they got the microwave where they said it was working. But the technicians that came out were very good. I could understand them doing their job. It just looked like they couldn't get it done.

American Home Shield hasn't taken any action on my request months ago. We still don’t have a resolution for the oven after two months. I’m waiting for somebody to call me back about that. Then things would break down on our AC so I ended up having to buy a whole new air conditioning unit for $6,000. So far, I haven’t heard anything back from American Home Shield about a cash buyout or how they would supplement that for me. So that has been a really bad experience. Submitting a claim for service is pretty fluid and an easy process. But may God help you if the service isn't correcting the claim and you need more information, and people get back to you after that. I would recommend American Home Shield if people wanted to make this type of investment and that contract.

A repair guy from JL Services came for the dryer. It was the starter and he said, in the beginning, he was going to try and fix it. He worked on it for a while and every time he would start it, it would go off again. It looked like it wasn't going to work. He said it was out of his hands and that he'd be sending that information to American Home Shield and they would be contacting me.

AHS is who I use when stuff goes wrong and they get the job done. Sometimes you have to call and prod a little bit. In this particular case, it took some prodding and I was a little frustrated. At first, the experience was touch and go. The communication between Hi-Tech, myself and American Home Shield was unclear. But ultimately, the oven was fixed. Hi-Tech came out and took the part out. They sent it away to get it repaired and it was repaired. I was pleased with the outcome.

I had a claim to American Home Shield for the pool pump. It had started smoking when it was on. The tech came out. He replaced the motor, and the pool pump is still working fine now.

My garbage disposal was leaking water. H-Plumbing came out and the tech looked at it. He ended up having to replace it. My service was good. He was quick, on-time and friendly. I haven't had any issue since. I'm happy with AHS. You should definitely get it.

When we take a shower, the water, which should be going out, was staying in the tub. The man from JH Gordon Plumbing and Roto-Rooter who came out said the drain could have been clogged up. He went through a vent and he snaked out the drain. I thought it was fixed but it was still doing the same thing. I called back today to see if they could come back out and they told me to call American Home Shield to make the appointment. Other than that, everything was on point as far as calling and setting up an appointment. It was a good experience.

We had a sudden drop for a few days in how hard the water we were getting. The guy who came over showed us how to clean the filter, so that was helpful. He cleaned it for us, too. It's working great so far. American Home Shield's claim process was easy enough and it was quick.

Mr. Rooter Plumbing was sent out for a garbage disposal, and everything was taken care of. I had some difficulty submitting claims with American Home Shield though. I had a service on my refrigerator and our dishwasher. We don't understand that we pay first, and once the service technician came on, he said that the issue was that it was dirty. I've been with American Home Shield for over 20 years, and I keep having the issue about a service technician coming out, then they give a reason or something why they can't fix it. They give a reason why it's broke like the dishwasher, the tech said it wasn't clean. It wasn't working, so we’ve had the service technician out. I paid $75 for a technician to come out to tell me that he can't do anything. To us, lately, it's like AHS doesn't have any concern at all.

Our heater wasn't working and I sensed that there was a problem with the thermostat. A company that AHS recommended came and I told the technician that I thought the thermostat was not working. He checked it out, agreed with what I said and replaced it. He was excellent and all has been working well since. My only complaint would be that AHS's coverage can be limited at times.

I filed two claims to American Home Shield for the same issue. Our heater wasn't working. The first person tried to sell me a thermostat. It would have been a service charge. They had to put a new thermostat on, and that didn't sound right to me because the new thermostat is like 20 bucks. I had a second person come out. I paid the service fee again, had the second person come out and the tech pulled the thermostat off. He was like, "Yeah. You just need a jumper wire." So, all it was missing was a little inch and a half piece of copper wire connecting to the port in the thermostat. He fixed it. The heater's working fine.

When my wife and I separated, I was stuck with the house. It's falling apart. I wanted to make sure if anything breaks, I could get it fixed without ending up spending a lot of money. When I had a stoppage in my laundry sink down in a basement, I alerted American Home Shield online and it was easy. When I finished, they told me that someone would contact me via email and through a phone call. The guy then contacted me that day and scheduled the date for him to come out because I wasn't available that next day. It took a day or two. When they came, both of the guys were very good. The guy was training someone and showing him how to do stuff. Whatever they used to clean the laundry sink was better than other people, because it usually backs up at least once a year and it slowly goes back up to the same point. But it's working fine now.

My garbage disposal went out and so it was replaced. It stopped working altogether. Come to find out it had rusted out the bottom and so it had to be replaced. Doing the claim to American Home Shield was very smooth. It was easy. I did it online. I had one of the plumbing companies contact me that afternoon and had the service set up. That was on a Friday when I had it set up and they came out that following Monday and replaced it that day. My overall experience was excellent, smooth and really easy.

Doing claims with American Home Shield was not difficult, but when you want to speak with a representative and they come to you with like 21 questions, I don't think that's necessary. It's not overwhelming, but you just want to get on the call, say what you gotta say, and get off of it. I just don't like, "What's the model? When was it installed?" I don't know any of that. The technician who came out was very professional though. He was able to fix the issue. There was no replacement that needed to be done. Only thing that needed to be replaced was the board. So, it's not like I had to go out and buy a whole new unit, thank God, for that.

My refrigerator was backing up with water from somewhere. The technician came out, took it apart, went right behind the machine and in 20 minutes, it was fixed. He was clean and on time. I was happy with the turnaround from American Home Shield and it seemed like it went well.

I was having some electrical issues. I didn't have an issue on submitting the claim to American Home Shield. However, there was a slight delay with the service provider contacting me. It took about two days for them to contact me. It was after 5:00 when I originally contacted them. I don't know if that had anything to do with it or not. But I contacted them the next day. Then later that evening, it wasn't immediate, but they did get back in contact with me. Once I was contacted, I was satisfied with their service. It wasn't an “emergency.” So, I wasn't too upset. They were professional. They came out and provided me excellent service. American Home Shield is good. It was a good experience. I'm glad that I signed up for the service.

I figured to get a home warranty ‘cause when somebody comes out, they're gonna charge you so much. The only thing I don't like was when the first snowstorm kinda knocked everybody out of heat and light, their people didn't look like they come quick enough. When a company came out for my furnace that went out, they just shut it off. I had to call AHS and they said that the wires had burnt up. Whoever was the last person that worked on my furnace took some kind of limit control off and that made me not be able to get the furnace fixed. The lady did go over the contract with me and it says it in the contract. I had to have a furnace so I had to buy one. The lady was nice but they didn't even suggest anything for me. I called the place that they had come out here but he gave me such a ridiculous price.

We had a claim for a dishwasher put in. Everything went fine. The tech was thorough. He did a neat job. It didn't work and the contractor couldn't repair it, so I had to buy a new one. The one that American Home Shield offered wasn't compatible to the one that I had so I had to go out and spend some more money, and then I'm waiting for my rebate.

I had a good experience with American Home Shield. It was just too bad we couldn't get the clog in the pipe fixed. It's under our patio foundation and outside the house foundation so it was not covered by the insurance.

Everything went like expected when we had our home rekeyed. I called the claim in and it was fairly easy. The people that answer the phone are really nice. They follow up and let me know that the appointment was set. Once the guy from Realty Rekey was en route, they sent me his location. I was able to tell where he was. He came and he did what he needed to do. He was in and out in minutes. A couple of days later, they followed up to make sure everything was good.

My heater wasn't heating up and the contractor came out and looked at it. The tech said that some part needed to be tightened up. Since the repair, the heater has been working perfectly. I always refer American Home Shield to people. It has been wonderful ever since I've had it and just the protection that you have with owning a home. Things may come up, especially for women.

I've only started with AHS for my rental property in May, and immediately, I had an air conditioning problem. It was awful because I couldn't get through and it took them three people to come out because they didn't do a Zune system. In the middle of it, my tankless water heater went out, and it went lickety-split. Both of those cost me out of pocket because of modifications and dimension changes, but it still was a lot less. Then, things were fine.

Normally, when you call American Home Shield, we get to see someone within a week. Steven A Mills Plumbing came in with their mask. They did an awesome job and only took a few minutes. The hot water heater wasn't working. They repaired it, I thanked them, and that was it. Very respectable. However, I still have a knock in the heating area. And the water is not as hot as it was. I don't know if it needed to be turned up more or not, so we've got to check that out. Other than that, I will recommend AHS highly.

R.B. Electric was supposed to come out for three things and they only did one. They fixed the breaker box but they forgot to do the fan in my bathroom. When I called to see when they were gonna come back, they didn't. They said they went into a COVID house so Home Shield tried to find another company. That company then said it was too far to drive in this weather.

American Home Shield has been great. I've had this account since 2007. So I have it as a true loyal consumer. One of the easiest things about it is sending somebody out here, and you pay your going rate, and that’s the end. We had Myers Comfort Specialist came out recently and they were great and professional. It was one of those experiences where we got the job done and they explained everything.

The first plumber that came out was from Discount Contractors and gave me some incorrect information. I called AHS back and they sent a second plumber out with no problem. Lockhart came out and everything worked out fine. AHS provides information when I ask them and there's a response even after I had gotten a contractor. I always get an email or something letting me know that it had been assigned and that they see the person has come. They’ve stayed in contact with me. I never felt like there was a disconnect with the conversation and my services are taken care of. They follow through and do what they say they gonna do.

I don’t like AHS. First thing is I don't like speaking to Third World people. How can you farm out American business from Americans that are paying American dollars for American service just to speak to a Third World person, who can't speak American English right, who I don't understand and they don't know what they're doing? They're reading off a script is what they're doing. But the technicians are fine.

I don't feel like enough of the heater work is being covered by the warranty. But per the guidelines that I was given, American Home Shield just covers the heater and nothing else. But there is other work involved with replacing a heater that should be included in the future. The parts that they don't cover like the ductwork and the gas line that runs to the heater are required so they should be included in the warranty, not just the heater. Usually, if you replace a heater, you have to replace most of those things as well. So, AHS should budget to include those items in a heater replacement. But the people I've talked to on the phone have been good. There was one gentleman I spoke to about the heater that was hard to understand. There were some language barriers there. But other than that, the customer service has been great. The contractor told me everything would be done to code and it would be done nice and clean, so I was happy with them.

From the time that I put in the claim online, the contractor called me immediately the next morning. They were here promptly and took care of the drain from the commode. They were great. I always go online to submit a claim and it is much easier than calling on the phone. I've waited a couple of hours before for them to answer. So I prefer not to call if I don't have to. I do have an open claim with them right now for my dishwasher. It has not been resolved. In terms of the contractors, the one that was most recent was the best contractor that American Home Shield has ever sent out. When they used Sears for appliances, they were really good too. But I've been waiting on a new dishwasher since the middle of November. Overall, American Home Shield is definitely worth the money.

I wanted to check the condition of our furnace because it was a little bit cool in some spots in our house. It was easy scheduling the service. I was alerted that I was paired up with a contractor almost immediately. It was really nice and easy to get in touch with the contractor. The guy from the furniture company was really nice. He was very professional. He arrived on time and wore a mask. He kind of explained that for our house, the furnace is kind of smaller, and that we don't have any problems right now. But he suggested that we save for a bigger furnace in the future. It's getting pretty cold and the problems we thought would happen kind of worsened. So we might need an upgrade this winter.