American Home Shield Reviews

I've been very satisfied with American Home Shield. They sent out Precision Door Service and I would use them for anything. The issue I was having was something to do with the garage door motor. The garage door was making a lot of noise. Precision came out and everything went fine. It was very professional and nice.

My landlady passed on the information about American Home Shield. If I have an issue with the house, I just call them and pay the $75 service call. When there was an outside faucet that would not shut off, I submitted the claim to AHS and they told me about the plumber from Sirius Plumbing. They came out within a day or two. They're pretty prompt. Their plumber is great and the faucet doesn’t run anymore.

Our hot water tank was leaking and we had a flood in our basement where it's held. American Home Shield told me to expect the contractor within three days, which concerned me because we had to turn the water off to the house. So, I made a call to follow up why they couldn't guarantee a time. They said we should at least have a callback within 24 hours. We got the callback and then, the contractor came out that day and replaced it. They were very professional and pleasant to talk to. We were halted until it got repaired, so it was excellent once it was done.

Signed up with them in January. My thermostat is broken and the ability to log in to their website not possible. When I called, the person who answered the call could hardly speak English and kept asking me the most ridiculous questions... "how many thermostats do you have"?.. "Where is it located?" At any rate, I hung up out of frustration and will call a private HVAC company. Maybe canceling my contract.. Remember, you get what you pay for.

I recommend American Home Shield to everyone. I've been with them for 15 years and I like that I'm not nickel-and-dimed to death and that an expert will go out and fix an issue. I'm the owner of a rental property and I'm not there. It’s easier for my renters to call them. The rental company will then make the claim. There have been no complaints so far. For one claim, B T Electric was sent out and that claim came out great.

American Home Shield gets the contractor right away and that helps me a lot. I submit claims over the phone. I'm not really sharp on computers and sometimes I don’t know exactly which place to go on the computer. Other than that, the experience was fine.

When I got the policy from Home Shield, I asked them to cover extra things like my swimming pool pump, irrigation pump, septic tank pump, and my well pump. When I called up about my irrigation pump, the girl said I was covered. They sent somebody out to fix it and saw that the pump was split in half. Then I found that I was not covered so I had to pay that myself for $675. Plus, they charged me $100 for coming out too. I had another claim where my garage door wouldn’t open. That broke, and I thought it was the garage door opener, but it was a big spring that had busted on the top of the garage. That wasn’t covered as well. I also had an air conditioning one fixed and it was the filter had clogged up into the mechanism. That wasn’t covered too so I had to pay $320 for that. But the reps were very nice and they normally get someone to call me within 24 hours.

Everything shouldn't have happened the way it did. I had to put out at least $1,500 on extra expenses that I wouldn't have had to pay if the water heater had been replaced when it should have been. I hope that there would be a change in the consciousness of the water heater replacement before it breaks because now my floors are different.

My mom had me call in the claim for the refrigerator. There was this leak right under the freezer side of the refrigerator and the tech from Sears cleaned it up. He said it was fixed and we haven't had any more leaks. Everything works just fine.

I recommend them to everybody I know. My daughter has it. I have a lot of real estate agents that are constantly calling me and asking about my home warranty company. I have four houses and we have them at every house. I really believe in their company. They send quality people and get the job done and they’ll keep working on it till they do. 99% of the time, I do the claims online. It’s faster because I can just click, click, click and it’s done then they’d give me a call or email me depending upon which company is sending the information. They get people out right away, especially if there’s something urgent. Usually it’s the same group of people that come. They connect with one plumber or electrician in the region and that person consistently comes to my house, so they’re familiar with what’s going on, which is good.

The door of my appliance would not close. It was causing things to freeze up inside. I submitted a claim to AHS and Amtech Services came out to do service. The tech had to adjust and make the door that was off track fit. That saved everything. This has been my fourth year with AHS and I've been very pleased with the responses that I've gotten when I call them.

I called AHS in January for a washer claim and Buster’s Appliance Repair had come out twice. But they’re due to come out again because my washer is still not draining. It was working well for three weeks and then by the fourth week, I noticed that it wasn't draining all the water. I tried it again and run the second cycle just to drain it. This time, it left a lot of water. So I called American Home Shield and they opened the case again in the system. That was on a Sunday and the lady that I spoke with said that she would send a request for the company to come back. When I didn't get anybody on Monday, I called Buster's that Tuesday and the gentleman that answered the phone told me that they were closed till April because of the flu virus. So, they declined the order.

I had claims for my furnace, one in November of '19 and one just happened. The furnace was on but nothing was clicking to keep it on, and I noticed that by waking up in the morning and it was pretty cold. The first thing I did was go and turn the heat up a little bit and I noticed that the thermostat said 60-something. But I had set it at 72 so for it to be 60 anything, I knew something was wrong. I went downstairs and looked at the furnace then I turned it off and on by the switch on the thermostat. I could hear it getting ready to start but then that was it. It never ignited or do anything else.

I had an excellent experience submitting a claim to fix a leaking pipe. AHS did a great job. I've been with them for at least seven years and contractors usually contact me the next day. And the contractor would also usually schedule within the next two or three business days. I'd tell others that if they need a home warranty program, AHS works excellently.

The guy from Thermal Tech Heating & Air Conditioning diagnosed the problem and he fixed it. He was courteous and professional, too. This was the first time I have had a claim with American Home Shield and it went perfect.

The air conditioner was blowing room temperature air and it wouldn’t cool down. When the contractor came out the first time, they discovered that the breaker had flipped which powers the outside unit. The second time they came out, I checked the breaker myself and it was on. There was some drainage pan that was backed up and because of that, the unit would not communicate to the outside condenser to turn on. They cleared that drainage line and told my wife that if she just keeps an eye on that drain line and that if it backs up for some reason again, she could clear it and it should be fine. Since the contractor came out, it has been working okay.

AHS recently sent Clutch Appliance Repair and it has been great because of the promptness of the repair. The contractor didn’t just fix the problem, he checked the unit out to let me know what stage or condition it was in. He said the other motor and everything was performing at its maximum capacity, and the unit was running good. That’s very unusual for a technician. A lot of them would just fix what was on the work order.

I had a shower that wouldn’t stop letting the water out. Even when we turned the water off, there was still water coming out. I called in the middle of the night, Friday, and AHS took the order in and the techs came Saturday morning, so I was very pleased. When I first called them in the morning, they said it was going be after 3 o’clock, but they got a guy to come early. I love Sigmond Plumbing.

I love being able to make the service call to American Home Shield. The customer service folks are excellent and they work with you. They get the vendors on the line immediately. The service is great and the prices are fair. I’d rather pay $75 to get a brand-new washer after several times it wasn’t able to be fixed so, I’m getting my money’s worth. But AHS should have the vendors be more prepared. They do the work but it’s just a little extra effort. When the plumber had to cut a hole in the ceiling, AHS sent out the contractor, who just put mud on the sheet rock. You have to get another vendor or pay for somebody to paint the wall or the ceiling.

My son has American Home Shield and he recommended it since I've been with my house for five years. Little things started happening that I or my son could take care of but I thought it wouldn't hurt to have the house covered in case something big happens. The method to submit a claim was pretty user-friendly. I'm pretty computer literate so it wasn't hard for me at all. Once, my master bathroom toilet backed up into the shower and wouldn't clear. Accurate Plumbing Solutions couldn't get out that evening but they came the next morning. By that time, it had cleared but it was a mess in the shower. The technician was really nice about the whole thing though. He cleaned it up for me and I haven't had a problem since.

I’ve had American Home Shield in the past and then this time we’ve had it since we bought the house. I had experiences where we didn’t have great contractors. But they seemed to have really upped their game so we’ve been happy with the contractors. Recently, Active Appliance Service came out for our washing machine. The guy was terrific and did a great job.

One of the ins of the handle of the door of my microwave had come loose and it was located inside of the door where you could get to the one at the top, but the other one is inside the door. I gave AHS a call and the guy that did it the first time didn’t do it right. So, the second time, I was looking for some results. They sent out a tech from Pyk Appliance Repair, LLC and he had to re-fix it. This time, the gentleman was nice. He told me exactly what was wrong and what he would do. I liked the way he presented it and he was great at explaining what he was doing while he was doing it. He also told me how long the repair would take and it didn't take forever to do it. Then he cleaned up everything better than the other guy did and I thanked him for it. He did a great job and everything has been working well since the repair. Now, I have no more worries.

The contractor came on time. They were very communicative courteous, and understanding. They gave us all the information and the answers to the questions we had. The job was completed and the AC has been working correctly.

There was a leak in my kitchen. There was a hole in the garbage disposal. The plumbing company got the job done. They were very professional. Everything went fine. AHS makes it easy to find qualified people to come and take care of the problems when they arrive.

We had a plug that was out and #1 R & R Electrical Allstar fixed it. We also had an experience yesterday that was a little weird because our AC went out and so we had to use our warranty again. They sent an AC company out here yesterday too, and we were not 100% sure that they were on the up and up. We called back the American Home Shield because the gentleman that came out told us that we would have a $1,400 bill to fix the part and then fill the refrigerant. And that was an out-of-pocket expense. Within 45 minutes, they had the manager here with the same company giving us a quote for $10,000 to $19,000 for a new unit. So, it was either $1,400 to fix it with the company that the warranty sent out, or buy a new unit.

I have been with American Home Shield for 10 years, and their vendors vary but they always get the vendors to serve -- the vendors have been very good. Gaithersburg Plumbing, the last one that came in, was fine. They found the problem and they fixed it after several people that came by. I submit my claims online, which is easier. I can do it any day and any time. It is a 24-hour service. This home warranty company does a good job. I have used several vendors as well as several different warranties, and, right now, they are on my choice.

I’ve only filed one claim with American Home Shield over the past year. It was for our heating and the contractors were great. They called me the same day that I put the claim in, and they either came out the same day or the very next day. Then they had to order a part. That only took a couple of days and they came out and put it on.

I had a plumbing issue and AHS sent Rooter Express. The techs were really nice and they came in and checked everything. They were good. I like AHS so far. They're usually prompt when I call and their techs come out.

Home Shield was first initiated when we bought the home. It came with the warranty, and that’s who it was through. They provided great service every time we had them send out somebody. We had some issues with our air conditioning unit years back and the contractor was out several times for that. They replaced the motors, the chips and circuit board, and everything else to try to keep it running. And then, they finally replaced the unit itself and haven’t had a problem since. I’ve also had my hot water heater, my dryer, and dishwasher with Home Shield. The contractor came out for my dishwasher a couple of times. However, there was nothing wrong with it other than it was clogged up. I didn’t realize that. I thought the pump wasn’t pumping the water out properly. Everything went well with that claim and for my clothes washer.

I have 3 properties right now with American Home Shield coverage and I have put innumerable real estate transactions with them. I’ve been in real estate for 20 some years, and I probably have been involved with American Home Shield for 20 some years too. Their contractors are pretty good. I had a situation I was not happy with a number of years ago in a rental property, and if I had been more personally involved, it would have been resolved. It was the tenant and bad communication. He tends to tick everybody off and I didn’t realize ‘til after the fact.

I've had American Home Shield for quite a while and it’s worked out real well for me. One time, the overhead light in the closet was no longer working and the outlet had to be repaired. I had my friend deal with the contractor and he seemed to be very pleasant and professional. He knew what he was doing and and did his job. He was really nice too.

All contractors of AHS have been great, except for one. They didn't wanna do the work. So, they passed it off as something different. I’m in Palm Springs. So, when it’s 120 out, not having AC for two days is not a good thing. So, there need to be enough affiliates to call upon to where there’s not a day or two-day wait.

I called American Home Shield to have someone come out to unclog a plugged washing machine drain. they said I would have to pay $75, which I did, when their repairman showed up about 3 days later, he said that he doesn't do that and I would have to call a plumber. So I called a plumber and he resolved my problem, I had to pay him $125 out of my pocket. I then call American Home Shield and cancelled my contract with them. They said they would cancel it.

I needed a service on my door keys and the tech that AHS sent out was great. He was timely and on top of that, he was really helping me on what I needed to do and where to save some money in the process. I also had him add on a few more taps while he was here amd I kept his card for future reference.

AHS covered things that I wanted to have covered in the house like air conditioning and other appliances so I chose them. It seemed to cover most of the items within a reasonable cost. The first contractor we had was an outfit called AT Appliance. They were absolutely horrible. I’m pretty proficient mechanically and the appliance guy who came out was less proficient than I was. I was giving the individual the information needed so they could figure out the problem and thus take care of it immediately. He disagreed in regards to many of the different items that needed to be taken care of, which I found rather frustrating because of the fact that I had a pretty good understanding of what needed to be taken care of to fix the problem.

MSE Plumbing fixed my toilet. I know the technician. He has been serving my house for at least two years. He has been reliable and dependable. I like Home Shield, but I’m not liking it very much these days. For instance, this toilet thing, I live in Elk Grove but they always assign somebody 80 miles away from me instead of a local vendor. They assign somebody from Citrus Heights, which is about 80 miles from my city, while my city, we have this vendor, MSE Plumbing. We have other vendors. It takes a long time to drive 80 miles one way to come to fix my problem. Why doesn’t Home Shield just assign a local vendor for me? They don’t care. That aggravates me. Is it to save their company money or what? I have no idea.

I needed reliable insurance where I can get things fixed and I heard great things about American Home Shield from other people so I went with them. Everything went great with my claim for a plumbing issue. Submitting the claim was quick and easy. I got a call back the same day with the plumber, and I was able to set up a time convenient for the tenant. There were no hiccups. The plumber was there on time and my tenant didn’t have any problem.

American Home Shield has been excellent. When I did a claim for my heating, they texted me within a day and sent the plumber the next day. MS Services came out and the guy checked my heater. It was making a loud clicking and popping sound and he fixed it. He replaced the thermostat. He was great. He had it set on 45, so every time it gets under 45 it kicks back on automatic, but I don’t have that much instruction on how to cut it down. I looked at the box he left here and there’s not that much instruction on that. Still, everything’s doing great.

My sister-in-law uses Home Shield. I'm now also with them and so far, so good. I love it. My recent claim with my AC went great. I filed it online and it was pretty easy. The contractor was extremely thorough and knowledgeable. There were several people that I interacted with and all of them ended up just making sure that I’ve given every bit of information I possibly needed so that I could make an informed decision. That was incredibly helpful.

I've submitted one claim online with AHS so far and found they had a straightforward process. I just chose options. The servicemen who came out to do the job were prompt. They tried to do everything they could under the guidelines. In the end, everything worked out.

The Home Shield rep was very helpful. She told us when the contractor would give us a call to schedule a time. Our washer was leaking but it was determined that it wasn’t the washer itself. It was the drain. The first man that came out was a very nice young man, but he said that it wasn’t something that he could fix so he transferred the charge over to a plumber instead and I didn’t have to pay another deductible. Both contractors were great. You should get the warranty. It pays for itself.

The contractor, Ace of Spades Garage Door, ended up replacing the entire motor of my garage door opener. We didn’t have anybody locally here, so they had to drive in from 150 miles away. They explained to me that normally, they would wait for a few cases so that they could make it worthwhile to do a repair. So, it took about a week but I was okay with it. Once the guy was here, it took him 30 minutes to replace and he was in and out. He did a perfect job and things have been going great.

I'm very pleased with American Home Shield. I have never had a problem with them. Anytime I've called, I've gotten good service. We try to save money and fix things but when something can't be fixed, they are very good about doing exactly what they said they were gonna do. I was very pleased with my last experience with them. I tell people all the time that if you got an older home, you need a home warranty and I always tell them to go to American Home Shield.

The tech was on time and he was really friendly. He was professional and got the issue taken care of. He fixed it and everything is good. I've had AHS in my current house for almost three years and I also had them in my old house for a couple of years. It’s nice having the one fee to pay and knowing how much upfront it’s gonna cost to have somebody come out versus having to call around and see what things are gonna cost.

The gears on the garage door opener were not working right and the technician that American Home Shield was excellent. I would request him again. I’ve been with AHS for 15 years and it’s not the greatest but I have to live with it.

We had plumbing issues. E & K Contracting came out and looked at it. They were able to fix one of them and then they had to order some parts. We ended up having to get a new faucet for the other one. They came back and did that. They were very professional, helpful, and kind. Overall, we’ve been very happy with American Home Shield. We’re actually talking about renewing it when the year’s up. I’ve actually recommended them with a couple of people that were looking for home warranties.

Our claim where J&L Plumbing came out went great. The chap looked at my waste disposal and he tried to fix it. Then, he told me what the problem was and he replaced it immediately -- he had a replacement in his van. He also told me how to maintain it and that I should let him know if I had any issues. It was done in about 15 minutes and it was perfect. I called him the “waste garbage whisperer” to my wife. I did the filing of this claim electronically and American Home Shield confirmed my request. The company then called me within a couple of hours, and he came within a day. Everything was great. I've been with this home warranty company for about seven years now.

The first contractor that came in did his thing and inspected it. It was like we did something over there to break the stuff. Then the estimate was inaccurate so he didn't wanna fix it. He left like he was in a hurry and never came back. I called again for the next one. The guy came in, did the same thing, and looked around. I mentioned to him that I just came back from the Philippines and he said his wife just had surgery and she could barely see him because she doesn't wanna get infected.

The dishwasher was leaking at the bottom. I got online and selected what I needed to select, then made an appointment. The only thing was that it didn’t give me an option to put what was wrong and this could be improved. I really requested an appointment to fix the oven and to fix the dishwasher, and the gentleman from Bay to Bay Appliance Repair that came in told me that they don’t do gas. He had to tell another company to come over and do the gas. But both were good experiences. He checked everything at the bottom and said that we needed a new part. The part was ordered and when it came, they made another appointment with me. He came and put the parts in. Everything is working fine so far. American Home Shield is really a good company.

I've had American Home Shield since I bought my house and it's going on three years now. They send out some nice people and I've never had a problem. They get the job done right and then if I ever have a problem, I call them back and they'd come back out. I had a sump pump issue and the guy who came out did a good job. He was very good, but the pump is not sucking how it's supposed to suck. It can't get all the water, but the lady called me a while ago and said they would be back out in an hour to come look at it.

My first claim with Home Shield was for my microwave and it was an easy one. Jones Family Appliance, fixed it and the whole process took three days. I wish it would have been faster though. Still, it was a good experience.

American Home Shield is way better than other places. We heard about them from a buddy of mine and we talked to one of the ladies. She helped us and we signed up at the beginning of this year. The young man who came out was very professional and he knocked it out but there were supposed to be three jobs. My dryer is not drying right and he said that there was gonna be a third-party that he scheduled to clean the duct on our dryer. We haven’t heard anything so, we’re just chalking it up as a loss. I thought he was the tech and I just kinda left it in his hands. One job was left hanging in the air but everything else he did was great.

I went online and looked for different home things. Everything is getting old in my house and I don’t have a way to replace them immediately. I ended up with American Home Shield. But I was surprised because I read negative things about home warranties in general and one bad thing about American Home Shield. I questioned whether I bought a bad product. But I'm very grateful because AHS covered my claim 100%. That would have cost me several hundred dollars.

AHS had a yearly cleanup and I engaged them to clean up my heating system. Because of that, the contractor realized that there was a crack in the furnace so it was leaking gas. They recommended that that should be changed. AHS authorized it and then the contractor changed it. It took about two weeks from the time we reported it because they had to order the new furnace. Every customer wants a prompt response. With AHS, when you jump online and make a request, you have somebody responding to you and engaging the technician to come and take a look at it.

I bought my house in 2003 and the previous owner already had First American Home. I didn’t have that many claims with them over the period of 15 years, but they couldn’t fix my dishwasher. They kept saying somebody else fix it, and they couldn’t fix it. After going through that several times and they didn’t wanna fix it, I decided to leave them and come with American Shield. I switched some time in the middle of last year and for the timeframe that I've been with them, they’ve offered excellent service. They were able to provide a contractor to fix my claim. They put in that the claim was completed though.

When an appliance issue came about, the tech that showed up in our house was awesome. The main contact, though, is very slow to get back and somewhat sarcastic. The techs came out about three times and they haven't been able to figure out the problem. Today is Thursday and I haven't heard anything since Monday when they were here. So, communication is not good and I don't know if it's AHS or Fleming Appliance. I hope AHS has better contractors, but other than that, their reps are fine and submitting a claim is easy and very simple.

Submitting the claim for one of my air conditioning units was simple. It took the contractor a day to come out. He was quite personable and professional. The air conditioning unit wasn’t working. He replaced the blower motor and the controller.

My furnace wasn’t firing. It was cold at that time, so we needed the heat. I filed the claim the day before Lange came out. I didn’t hear anything from them but I knew it was them who would be coming out so I called them to see when they were going to come out. Whoever I talked to said they had just received the claim from the home warranty and that they would be out a bit later that day. It affected us very pleasantly because they were quick to find the problem and it was an easy fix. That was the third time that they’ve been out since I've owned the house. They always did a great job. They're very professional and very helpful. They answer all the questions that I have.

We had a plumbing claim and everything went great. The tech was very polite and professional and he got the job done quickly. But we had some issues with Home Shield when it came to the repairs on our dryer. It took them over a week to find somebody and then it took another week before Sears had an opening to come out. When they came out, the dryer needed several parts for it. They had to order the parts and it took about a month for the parts to get in. Then one of them didn't get in so we were waiting on that.

American Home Shield sent BesTex Plumbing and they came out a couple of times. I was on my way out to the hospital with my wife and my daughter stayed home. They went in and replaced the hot water heater, and when I got home, they were done. They were very thorough. I felt very confident and trusted them to take care of it and they did a great job.

The garbage disposal started leaking and it took one full day after I submitted a claim online for someone to come out. The technician from JED Mechanical was good. It was such an easy repair for him. He was professional, texted ahead, let me know that he was here, came in, replaced the garbage disposal, showed me that it was working, and he was gone in a very short period of time. Everything is great. I'm glad that we've had American Home Shield now that we've had to use it. Looking down the road, it's something we'll keep for at least a few years. So, we've had a chance to repair and really replace and update a lot of things. I have lot of long term plans for doing some refitting of the house.

We had a leak in the water heater and the contractor from RDH Plumbing came in, took that out and replaced it with a new one. It's been working flawlessly. American Home Shield gives us the assurance that if something goes wrong with the house, we're covered and as houses normally do, we've been able to pay for the premium every year by just the savings of the service.

I am tired of AHS, I have been with them for about 5 years and I have only called them 2 times. And the first time 4 months ago because of my stove and not the contractor did not complete the work, last Wednesday I called them for my washing machine, the contractor came to my house and said that they are going to order the parts and it takes 2-3 days, And today I call the contractor company and they tell me that they do not know when the part that may take more than 15 days or up to 3 months will arrive, now I call AHS and the answer is that we have to wait ... this really does not work anymore. I got tired of so many lies ... if my washing machine really doesn't work? So why not replace it? What if my stove doesn't really work because they don't replace it? They don't want to because I have very expensive appliances and it would cost them a lot more money.

Do not waste your money with them, the high service fee and poor coverage makes your insurance worthless. Last year my AC was down, they charged 125 bucks service fee and only 10 buck off the refrigerant, and it worked for only five months, and I called back, they told me the warranty to the repair was only good for two months, so I would need to pay another 125 bucks to have someone come over again and figure out what was wrong, I was so mad that I canceled the plan right after. I will NEVER go back to AHS again and suggest anyone who is considering using it gives it another thought.

AHS dispatched a plumber to this party's residence on this date to diagnose a stoppage which resulted in a broken main sewer line under the slab. The plumber wrote on the invoice provided the cause of damage was "ground movement" which is covered under the policy. However, an AHS Authorizations agent by the name of Kim soon contacted me by phone stating that the sewer line repair would not be covered, as the plumber had advised her the issue was caused by "infiltrated roots".

This is regarding the home of my 92-year old mother, whose heating and cooling unit quit working seven (7) months ago, and has yet to be repaired by her home warranty company of many years, American Home Shield (hereinafter “AHS”). AHS has given us the run-around of an extremely unethical, illegal and discriminatory nature from day one. We considered hiring an attorney; however, that would be very stressful for a 92-year old, and attorney fees could result in excess of the claim amount with AHS.

American Home Shield has been very responsive in the month that I’ve been with them. For the last couple of times, I’ve been doing the claims by phone but I’ve done online too. I have a situation going on right now and I have a contractor coming out for a second time but so far, the contractors have been good.

I chose Home Shield as a home warranty for my rental because I have a relative that has the same policy and he suggested to me to buy one. He said he has a good experience with them. I've had them now for four months and it's been good so far. We're happy with the policy and the service. The tenant called for service and Kintex Plumbing came out. Everything is okay at the house.

The tech from Tech Tonics came here for an appliance issue and got the job done quickly. He knew what he was doing. American Home Shield always gets the job done. We've been with them for about 13 years and I've never had any issues with them.

The window that AHS's contractor, Pipe Solutions, gave me was from 9:00 'til noon. The tech got to my place around 11:30. I had to be at work at noon and he got to my place just in the nick of time. So far, American Home Shield hasn't disappointed me yet.

We bought our first home and when I was looking at the benefits, I felt that American Shield covered more than some of the other companies I called. I got an email about a rekey and did that for my first claim. I went through the email and it was easy. I also got a text telling me the updated time of when the contractor would arrive and it was really quick. He did a good job too. Things went smoothly.

I submitted a claim over the phone to American Home Shield for my plumbing. Their tech from Alfred Mousley Plumbing came the next day and was very good. He had to come back out though because my plumbing was still leaking. He said that the issue was my garbage disposal and if it continued to leak, he would have to replace it. Things have been working okay now.

We weren't feeling any heat and we could smell an exhaust odor. I called Home Shield and I got somebody on the phone but his English was bad and he didn't understand. He was rude and he got frustrated 'cause I was trying to explain to him. He asked me where my furnace was to which I said I had no idea. That really sent him over the top. Then he asked if he could place me on hold. We've had AHS for years and I've never had that problem before. So I went online instead.

My daughter knew about American Home Shield and got it for me. They speedily get back with us and everything goes fast. Moreover, all the servicemen have been nice. When I filed a claim for a condenser pump on the air conditioner, the contractor who came was as nice as he could be. He was also very thorough. It went fine the first time, but he hasn't called me about coming back and replacing the part. However, it has been within 24 hours and the email said that if I didn’t hear from him, I could call.

The house is five years old. The original builder had covered a GFCI outlet with sheetrock which nobody caught. There was a ring series of outlets that didn't work and the people that sold the house apparently just lived with it. When we moved in, we saw that there were several boxes that didn't work. It was a very complicated fix and the guys from Preferred Electrical figured it out. They were able to trace out the lines, found the hidden box, cut a hole in the sheetrock and were able to install the right thing to put the system back into order. It was fantastic. They were super professional, quick, prompt, efficient and very organized. I couldn't have been happier.

AHS website was awesome and very easy to deal with. I filed a claim when the heating was not working and I was told that a contractor would call to set up an appointment. The contractor was very professional and got dispatched in less than a week. However, they had to come back because I needed a part, which was fine. I only have certain days during the week that I could meet them, so it took about five days for them to come back.

My experience with my recent claim with AHS has been very good. We’ve had the contractors out twice. One was they did the ceiling fans and the other was the electrical fixture in the kitchen on the ceiling. We were very happy with the encounter. We had no problems at all. Sometimes, the service of AHS is not real fast because Willows is a little remote from some of those providers. The nearest reasonable-sized city is Chico, which is at least 45 minutes to an hour away. So, sometimes, it’s hard for them to assign people to come out here. But they’ve been good for us. We’ve had AHS for over 10 years now.

On Time Plumbing came out for our garbage disposal. The claims process was quick.

Everything was great with American Home Shield. Their price was pretty good when I signed up and it was probably less than others. Overall, the company did a good job. I file my claims online because it’s easier.

I saw a commercial on TV about American Home Shield and the name was stuck in my head. I chose to go with them and my rental property has had them less than a year. When I made a claim, they sent PJ Appliance and my renter said he didn’t have any problems.

BW Air & Heat came out for an AC repair. They said that it needed so many gallons of Freon and American Home Shield covers around $10 a gallon and I would owe a certain amount. I had them go ahead and do it. They were very nice and polite. They said all the parts and labor and everything was covered, but it’s just part of the Freon, that’s $10, is covered for each gallon.

Airmax Inc. came out on three different occasions and it was not a very good experience for me. The first time they came out, they fixed an igniter and the problem seemed to be fixed. My heat worked for three days then they had to come back out a second time. They said the control board had burnt up, so they had to replace it too. They said everything was done and it was fixed. They left and four hours later, my house still was not heating. It was getting somewhat better though. The temperature went up five degrees, but it was still another five degrees off of what it was supposed to be. Still having to run our heaters, we were cold and I called the company again on a Friday to ask if that was normal. They were closed, so nothing happened until Monday.

I love American Home Shield. I've been with them for over 15 years and I tell people all the time about the company. They’re awesome. It’s a great way to protect your assets and investments. It’s, so far, the best home warranty that I’ve ever used. They have a low deductible and a high variety of products that are covered. They should improve their billing though. It is inconsistent, like with credit cards falling off. Their online service is not updated on their computers. The things online showed that I owed a balance but that did not reflect in their databases. In fact, I had a really bad experience with the customer care department. They said that I didn't owe a balance and I trusted what they were saying but then online, it said that I did and my credit card got deducted. That was not concurrent with what the the reps were saying. They refunded me the money but in the process, they also removed my autopay.

Book’s Appliance Repair was great. They came out for my dryer which stopped working. Everything's been great since the repair. AHS has been very attentive. And when we call, the contractors have been out here as quickly as they could. So, that’s what we like.

I’ve had a few claims with American Home Shield over the past few years and I’ve been taken care of quite well. I called, they got an electrician from Priest Construction out right away the following day, which was nice. He took a look at the problem. I thought it was the fan going out but it was actually the electrical switch itself. He was able to tighten up the connections, got me up and going, and completed it in a timely manner. It’s been working good with AHS.

When you get online to report a problem to AHS, they tell you that in 24 to 36 hours, somebody will contact you. Usually, it’s a lot quicker than that, but you don’t ever talk to anybody from the warranty company. If I had a serious problem such as a busted pipe that was leaking all over the house, they wouldn’t be the kind of warranty company I would wanna deal with. Their process is impersonal. Other than that, my experiences with the contractors that they sent out have been 50-50. The air conditioning guy who came out really good but the plumbing company was a shady fly-by-night place. They unclogged the toilet and it took them about four hours to finish. So they did the job and did it all right, but they were a little scary. Also, it didn’t seem like they had real commercial-grade equipment and most of the stuff they had were from Home Depot.

I had a claim months ago with American Home Shield and their contractor called me that same day. The tech replaced the button on the front of my dryer and everything has been operating well since then. The repair has helped a lot. AHS is a good company.

I've been with AHS for six months. Active Appliance came out for a leak in the dishwasher and it is fixed.

We were doing a little laundry, and my daughter had heard a sound. We weren’t quite sure what had happened. When we went to turn the dryer back on, the drum inside with the clothes wouldn’t spin. I filed the claim online and I like AHS' website. It’s super-easy to follow. After I submitted the claim, I got an email that the contractor would contact me within 24 hours, and it was only a couple hours. They had called me and set up an appointment for them to come out and repair it. The tech was good and I really liked him. As soon as he came in, he knew exactly what was wrong and what was going on.

We’ve enjoyed AHS. We’ve always had good results with them. We had somebody come out and take a look at the air conditioner. It's covered and we're trying to decide what to do which is to either go through the repairs or just use the amount towards a new unit. About 6 weeks ago, I did a claim on the weekend for a dryer that was cutting off. They called me Monday morning to schedule a visit. The tech cleaned all the lint from around the motor, which could have been making the motor to get too hot. If the motor gets too hot, the sensor turns off so it doesn’t start a fire. The tech got it where it wouldn’t get too hot in there and I felt really good about his work. I got honest advice and he fixed the issue. I had a family member telling me good things about him as well.

We are very new users of American Home Shield in the sense that we bought a house last year and we enrolled them for the service. We’ve requested two or three times and it was fine. I’ve heard a whole range of feedback from my friends and family members around me, but for now, our own personal experience has been good.

American Home Shield has been responsive. We had a duct that was detached in our garage or had holes in it. I called to have that repaired. The guy just duct-taped it back and that was his repair. So, that was a little annoying to pay $100 to have somebody come out and duct-tape something that had already been duct taped together.

AT Appliances came out, and their service and follow-up went well -- they had to come back. They tested the oven while they were there and it proved to get to the temperature it was supposed to get to. We have had American Home Shield for 20 years, and what I like most about having it is the peace of mind. I do claims submissions online now and it works.

I call over the phone when I submit claims and I kept staying in contact with individuals with Home Shield. They made it work for me. The guy got out here at the time he was supposed to be here and he got everything done and completed in a timely manner. He also informed me what was the issue and how I can prevent it.

American Home Shield does a very good job and that’s why we stayed with them all these years. Their contractors get here as soon as they can. I know they're busy and they're coming from different places, but they call and they set up the appointment to see if it’s okay and they're usually here right on the dot. We had a guy from S&S Appliance fix the thermostat on the dryer. Also, the washer was all rusted out around the top. It was pretty raunchy-looking and was getting on the clothes. So I thought I'd better see about it while I was getting my dryer check too. The guy said that it was due to bleach splashing back up around the top. Since it was just due to rust, it wasn't claimable. So I ended up getting a new washer on my own. Other than that, the contractor was a very nice man. He called before he came and made sure everything was cleaned up afterward.

I had AHS contract for the past 5 years and service and response is good, but the contractors that they hire have had or has very bad rating specially when they are hired by the AHS and sent to their customers homes. They try to cheat the end customers by poor service or incompetent with the contractors services- either they are requested by AHS to reject the work order through warranty service -I had numerous request from fixing the refrigerator, faulty electric breaker, leaking faucet, garbage disposal and exhaust fan for which they either failed to repair saying it was no covered or took almost 8 months to get it done right. I would suggest that one would need to check the ratings of the contractors that AHS send before you let them in your home. I would not recommend AHS - as I mentioned this company does not see the rating and reviews of the company that they subcontract.

The contractor AHS sent fixed our leaky valve the first time and it saved us money.

I went online and filed a claim to American Home Shield and paid my deductible, and the very next day, they set me up with an appointment for Eklund. They took care of everything I needed. My experience was perfect.

When I have a claim, I submit it to AHS through the link that they sent on my email or on the app on my phone. Recently, I filed one for a plumbing issue and they sent a tech from Prime Plumbing. He came out in a couple of days and there were some scheduling issues, but that was not really on their part but our part. My experience with him was good but he really didn't have to do anything. He came in and said that what we thought was happening wasn't happening and that we didn't have a leak. He said it was incorrect caulking and he was here for 10 minutes.

The tech was very informative, helpful and efficient. The claim went fine. It was very helpful and it was wonderful. He had come out the time before when we had a dishwasher messing up and he remembered that, but we didn't. AHS was in place when we bought our home and we just continued it and we've been happy with the service we've gotten so far. But I wish it wasn't so expensive being that I'm at fixed income now.

RG Plumbing and Rooter did a fine job. The contractor came in and he automatically saw what was wrong. So, he went about doing his job and he did it fast. My commode was rocking on the floor and he corrected that. He went back and looked at the faucet that I thought was leaking, but he showed me that it was not leaking -- after you turn it off, there is still a little bit of water in the pipe, and it will drip for a minute or two and then it stops. He said it was normal in that type with a spigot that has a neck. He helped me a lot. My son has American Home Shield and he referred me to them. When I submitted my claims, I did them on the telephone, and the interactions I had with their reps are simple.

The contractor found the washer's leak right away. A little hose had come off and he fixed it.

The contractor who came for my electric issue was professional and got the repair done. The fact that he was able to come in, get things diagnosed, and get it fixed really quickly was a great relief. But I would like to see AHS provide quicker turnarounds. Contractors come based on your schedule of availability and it took them almost a week to come over. I’m a city kid, so I’m used to everything getting done fast and people being available all the time. But I don’t live in the city now so I could give them the benefit of the doubt. I live in a small town so I can understand not having those professionals on-hand all the time, but we’re only about 45 minutes from the closest city. Although that city’s not that large, at least it’s a decent-sized city, and I know they have professionals there.

When I had a leak in the pipes that connected my water heater to the main water line, the contractor who came was very professional, friendly and seemed to know what he was doing. He just replaced the whole part there where it was leaking. He got right on it and did a good job. He worked fast and was out of here after not too long. AHS gets things taken care of quickly and it doesn’t cost me an arm and a leg. I've been with them for about 12 years and I've been happy with their service. And I’ve been trying to talk my son into it, but he’s been stubborn.

The person that AHS sent out for our recent claim kept saying it was the pump, so he changed the pump out, put a new one in, but the same thing happened. It wouldn’t stay long enough for it to run a cycle or two. I got upset and then he said, “you're gonna have to figure something else out.” So, I called AHS. The new technician came in and as soon as he opened it up, he knew what was wrong. They were using the wrong pump. They were using an old one that was all plastic and it would only last for a little bit. And he put the right pump in and we haven't had a problem since. I've been with AHS for a long time. I got a house that’s 40 years old and things have happened and I kept renewing just in case. And we’ve had some of those in-case deals and we've been able to get them to get the people out here and get things straight. I’m satisfied with AHS.

I was with American Home Shield years ago then I went with somebody else. I got back with them about three years ago. My brother had a good experience with his air conditioner, which I never seem to have the same kind of good experience. The only people I had a good experience with are my appliances. The guy that fixed the refrigerator, as well as the microwave, was really good, But outside of that, I seem to have really bad luck. I paid $300 out for the pool people and no matter what, they didn't fix the thing. They came out and cleaned the little filter thing, and it goes around for about 10 minutes, and then it stops again. I think it's the pump that's really old and they won't believe me. It might work for a little while while they're there, but then about half an hour later, it sounds like it's working, but it doesn't after that. Then they kept charging me so I'll probably gonna have to hire a pool company that I know is really good that sells my kind of pool.

AHS took care of everything we needed for our heating claim. The tech was on time and very friendly. He was a very nice guy. We had some rust in the furnace's pan so he looked at it and said that it was fine. We've been with AHS for six years and whenever we've needed something, they've sent someone quickly.

We were having a temperature issue with our water heater. I called AHS and it was good speaking with their rep. She understood what I needed. I was told that the contractors would be in contact with me and SAP Services did within five minutes. It was very quick. The guy came, checked and adjusted it. He did a thorough job. He also told us to use it for a couple of days and let him know if we would still have the issue. We still did, so we called back. It's still having the temperature change but we're just adjusting as we're doing things. It needs to be repaired but we have sufficient hot water until it is repaired. We did have some questions that needed to be clarified but overall, it was good. Anytime we've had an issue, American Home Shield has been quick to respond and has taken care of everything that we've needed.

I've had Home Shield since December the 2nd. I read the reviews on them and I thought that was the best. My recent claim was a no fuss, no muss deal. I contacted Home Shield, they contacted the HVAC company. Within a day, I had somebody out here repairing the unit.

I’ve had American Home Shield in this house since July, but I had it before for six years. It was one of my stipulations as a contingency when I closed that I wanted it specifically from American Home Shield. Submitting a claim is pretty straightforward. I usually do it online. My most recent claim was for a dishwasher that wasn’t draining. There was stagnant water in there and it was kinda smelling. It was not pretty. It was great with the vendor but I had to call in a few times because the original person that was supposed to work on it never responded to the ticket. I had to wait a little over a week for it. But the tech was real friendly and didn’t take too long. He figured out what was going on and fixed it right there.

I've been with American Home Shield for 15 years and when the microwave over the range used to go in and out on us, I called it in. I did the automated route over the phone and they said I would be called within 24 hours. The contractor came out and tried to fix the problem. They informed us that they weren't sure it was gonna hold, but they were gonna try to repair it because it was an older model. We went out of the area and we thought it was repaired, but when we came back, it still was not working. It won't stay on but we figured maybe it had to reset. A guy came back out and he said he would contact us back about it because the part that he put in was not enough and the unit won't come on at all. Still, American Home Shield is necessary for renters or for owners. I own other properties and it's convenient as a landlord.

American Home Shield has been with us when we bought the house. We've had the warranty for a year and a half. I think that was just part of the contract, then it dropped off, and then I don't know when my husband planned this up again. We'll probably never be without it now. R & R Appliances came for my washing machine. I just got online on the AHS website to submit the claim. I reached out to the tech and he came out the next day. He looked at it and ordered a part. It came one day later than we were expecting but that had nothing to do with the tech. He installed it, but something else in the washing machine broke that was not fixable. He said that he would have to submit whatever he needed to for us to get a replacement washer. I was happy and satisfied. People should get the AHS warranty.

I wanted to go with a company that I wouldn't have to fight with. Some of the companies say that if you don’t maintain your air conditioning then they can’t cover this or if you don’t replace your anode rod in your water heater, they may not cover it. So I went with what was easy. Looking at what American Home Shield covers, I decided it was not a bad idea. It was not that too expensive and the reviews I saw made American Home Shield look pretty good. My neighbor had it as well so I thought it might be a good idea.

I've had American Home Shield since 2011 and even though not every experience has been good, the last guy was good. He called before he showed up and he got the job done. There was no messing around. He was very courteous, professional, and on time too. It was great customer service.

I have AHS for two years now. I submit my claims online with them and the process has been easy. Recently, I had a plumbing issue and that went smoothly. But there was a stove issue that didn't go as smoothly and they denied the claim. They said that the wires were chewed up instead of just broken and that they don’t cover that.

I have two homes, so I have two contracts with American Home Shield. I’ve used them many times this year in the end of October to December and it’s just easy. I’ve had American Home Shield since I was a teenager, so I’m always boosting them to everybody. If you’ve got a rental or if you’ve got your own home, I’d advise it. It’s your medical insurance for your appliances and there’s just a copay. In my other house, I had redone a kitchen, and all the appliances went down at the same time. It was like, “Okay, it’s time to fix you all. It’s time for a medical visit.”

My washing machine was making a really loud noise. I filed the claim online. AHS said I would be contacted within a day or two. Then depending upon the contractor's schedule would be when they would actually come out. I was contacted the next day by the contractor and he came two days later. The contracting company was perfect and their communication was wonderful. I sell real estate and I tell to every client I have to get American Home Shield warranty.

I filed a claim online with AHS and it was super easy and intuitive. JL Maintenance scheduled me a couple of days out but then the tech called and said, "Hey, I'll drop by today," which was awesome because I would have preferred that to fix the problem. The technician was really friendly and awesome. He did a great job and everything went smoothly.

We had a toilet that made various noises and looked like it was leaking. I went online like the website says and put in a claim. HCD came out within 24 hours and fixed the toilet. They were very quick and responsive.

I’ve had some communication issues with American Home Shield. When my home heating system went and got very complicated, there was a language barrier with the person I was trying to relay the information to. We were trying really hard to understand each other. It’s nobody’s fault but it’s very discouraging and there's frustration on both ends when they can’t understand me when I’m trying to get a little technical and I’m not understanding them. The company tries, but they had to be more cognizant of at least putting people on the front lines that can understand a situation when it gets a little bit complicated.

Our heater wasn't working. For some reason, every once in a while, it would work, but not all the time. Freedom Heating & Cooling came out and found that the blower motor was overheating. So it would run for a little bit and then it would shut off and sometimes it wouldn't run at all, so they replaced the motor. The claim process with AHS went really well. I told them on previous calls that I prefer Freedom 'cause they just seem to really get the job done quickly and they're familiar. They were really good. They couldn't get a one-call resolution because they had to order the part and come back the next day, but it went really smoothly.

American Home Shield has gotten bad. I’ve been with them for a long time in this house and then in my other house too. It used to really be a good service. It was really worth the money. However a lot of people they send out now out is what my mom used to call jackleg folks. They're not professional. They do a half job. They come and look at the job. I hate that American Home Shield doesn’t let them go buy the item and put it in. They come back, and it’s two weeks late.

My GE refrigerator wasn't making any ice one time. I talked to AHS's online prompt and they gave me a callback with the contractor who was supposed to come to do the service. The tech who came was courteous and expedient. He knew what to repair and had the parts. Now everything is working well.

I've got five houses on AHS and their service is good. I called them about the heating system and they were willing to fix it and take on the charges. But I told them I was just gonna get a brand-new heating system instead of getting it fixed. I also called them twice about electrical. Our front porch light wasn't running on. I checked for the power and I was seeing there was no power. The tech told me it was the lamp itself. He said I should change the lamp and then the electricity was backward. According to him, it's on when it's off and it's off when it's on. So I changed the lamp and it still didn't work. Still, AHS does what they say they're gonna do and it's a good thing to have.

I have always been happy with Home Shield when I have talked to them. I filed my recent claim electronically. William’s Plumbing Heating & Air was prompt and reliable. The tech called me the same day I filed the claim, which was a Saturday. It took him an hour to resolve the issue and I was very happy with it. So far, his work seems good. I’d probably use them privately if I needed to. Home Shield works smoothly.

If you think American Home Shield will replace a major appliance for your trade service call fee, think again! If your replacement appliance requires water lines, gas lines or vents to be upgraded for code compliance or modified in any way, you will be paying out of pocket for that, in addition to the call fee. American Home Shield billed me the $100 call fee to have a plumber come out and tell me I needed a new water heater. I then had to pay $290 for code upgrades (which I expected) and $325 for modifications to install the new water heater. Obviously, modifications will always be necessary to install a new major appliance. Bottom line, American Home Shield purchased the new water heater and paid basic hourly labor for the install.

I was in contract with this company for 3 years. I only had two items that needed to be serviced. My first one went well despite the repair person's attitude. When it came to my second repair. I paid for someone to come and tell me what was wrong with my a/c unit. After receiving that information, AHS called me to tell me they will not repair this because my damper is not in my contract. The damper is a part of ductwork which is a part of my contract. They refused to repair it. They offered a second opinion option and I declined.

Remitted an emergency order prior to 8am. No hot water to the house, senior citizen who needs to bathe daily. Was immediately assigned to a contractor who does not answer, numerous attempts going straight to voice message. Called AHS for re-assignment, routed to a call center whose rep barely spoke English. Was left on hold for 23 minutes only to disconnect me. 3 attempts, one hour later and no results. Read between the lines. Beyond frustrated.

It was leaking right inside the showerhead area and it was getting the drywall all wet on the inside. Submitting the claim to Home Shield was really easy and On Time Plumbing & Heating came right out. Then, they told me that someone would be calling me and coming out to finish the drywall but they never did. I called them the week they came out and asked if they had gotten someone appointed to the drywall. They told me I needed to call American Home Shield which I did and American Home Shield told me I needed to call them. It still isn't fixed. It's very nice, very convenient, and affordable to have a home warranty but I'm still waiting for the repair to be finished.

It's easy to reach American Home Shield and to get an appointment for the service. The contractors have been really good too. They give me a call beforehand, so I know when they're going to arrive.

I have used American Home Shield's services once and it turned out to be good. It was easy to file the claim over the phone and I got what I needed taken care of. The person was here and took care of the situation very quickly. I was pleased with that. However, Home Shield needs to notify you when they’re gonna go up on your account because after that one time that I used them, my bill went up by $6 and I couldn’t understand that. I was wondering if it was because I used the service. That was very disappointing.

AHS has gotten better. A year or two ago, they sucked because I had to wait on the phone forever. Now, they automated their systems. I can get a vendor assigned to me much quicker and the process to get a vendor and get somebody here is much quicker and faster. The last three or four times I used them over the past year, the response time is much better.

I would do my claim online because it's faster and easy. When I had a refrigerator issue, the technician from Nice Guy diagnosed it one day. He told us what we needed to do, we did our part, and then he came back the next day, and repaired it. It’s working perfectly since then. The same technician had come out to my home before. He is professional, helpful and kind. He takes care of the problem.

There was a leak under the sink and when I submitted a claim with American Home Shield, they sent out Plumb Genius. They found out that there was a problem with the garbage disposal and they said they fixed it. But the next day, I noticed that it was still leaking. So, I called back American Home Shield and put in another order. Then, the contractor called and made an appointment to come out. It turned out that there was some gasket that wasn't fixed the first time. But the techs were nice and they fixed the issue. Now, it’s not leaking anymore. All in all, my experience with AHS has been fine and they give me help when I need it.

My recent claim with AHS went all right, but we still had leaking in the refrigerator. We couldn't figure out why it was leaking all the time. The contractor came twice because we didn't think it was fixed. And the second time, we thought it was fixed. The contractor tried. He thought it was something else and he brought a brand-new board out to put in and then he did something else, and it just seemed to solve the problem. But for some reason, this refrigerator leaks and I can’t figure it out. So, I just turned the water off today and cleaned off the back and see if that stops it.

We have been with AHS since November and we recently filed a claim for our ice maker. I called in and their customer service was pretty good. They helped me get a contractor. BA Distributing came and worked on the refrigerator so that the ice maker worked again.

The tech from A Water Solution who came out knew what he was doing and he fixed our plumbing issue right away. He showed me how I could take care of it in the future, too. His timeliness was good. We had the problem for a while, but he had to get the part in, and then he had to go and get another part to make that part work. So, it took a while, but it was not bad at all.

For the most part, I chose AHS for the name brand and also, a family friend recommended them. The online system is very efficient. When I put in an issue for any appliance or concerns, I get an immediate feedback text and the company that’s gonna be dispatched. Typically, the company calls very readily or I’d call them. They can also send a tracking and I can see where the drivers are. All that gives great reassurance.

I try not to call American Home Shield too much when I can. If I can fix something myself and it's less expensive than $75, I fix it. I've had them for 13 years and I was really thinking about changing it because there are other providers out there that's less expensive, but they really fixed my dishwasher. I thought that maybe they upgraded. Since it's not up until May, I'm gonna give it a try and see what they're gonna do with my air conditioner without me having to put out money like I've been putting out every summer.

The first customer service guy from American Home Shield was great. I couldn’t understand what he was saying at first, then the contractor that he assigned me to had bad reviews, so I requested another contractor. He was very good about doing that for me and everything went well. I looked at the reviews and from what I read, the contractor was very good. He was a little early when he came and he went up in the attic and checked the whole system. He explained to me that the last service people that came out put something on that was very cheap and that one didn’t last at all. He explained everything in detail, checked everything thoroughly and showed me the part that malfunctioned, the capacitor. I was very pleased with him.

I had a home warranty company for three years and they slammed me every chance they got. It was a nightmare with Choice Warranty. They rejected every single claim that was submitted. My experience was very bad. But with American Home Shield, I had two claims with them and had no problems with either of them. It's very comforting because as a single woman, I don't have a huge income. The home warranty is like my backup and to have that to be reliable and dependable means that world to me.

I’ve been pretty happy with AHS. I never had an insurance and all this stuff before. I started reading about it and it makes a whole lot of sense. I don’t mind paying the premiums. The people on the phone are friendly and the people coming out have been friendly, so it’s been a good deal. Recently, I called them when the heating sensor went bad. The furnace wasn’t firing up and it wasn’t getting power to the thermostat. I was afraid it’d be really cold, and it’d be 4 o’clock in the morning, I’d have no heat in the house. So I had them look at it and they said they'd replace the heating sensor which it’s old. I also had a guy come out when my dishwasher wasn’t working and he fixed my dishwasher. So far having it has been great. I’m gonna recommend it to one of my neighbors.

I had a claim to service the washer. The automatic button there was not coming on and I went online to file the claim. The website was very good and I got a call pretty soon afterwards. I think it was on the following day and Astro Appliance has been excellent. They came on the scheduled time and tried to fix the issue but it has not been fixed yet because it requires a follow-up service because I’m having the same issue again.

I had a fine experience with AHS submitting our latest claim. The vendor that came out and did the work did a great job. So, it was all good.

The tech from Express Appliance Service was pretty much all business. He came in, did his work, and left. It took less than an hour and the $75 service fee was fine. We had another issue with a microwave, which honestly, I would've just liked a new one. I don’t know if it was worth it for a microwave, but it was fine for the stove.

American Home Shield was highly recommended by our Realtor and we decided to go with them based on personal references from family members. Most recently, our water heater wasn't working and submitting the claim was very simple and very easy. I did it on my phone. Then, Doug's Plumbing said that they would contact me and they called me the very next day. They seem to be very professional and did a good job.

American Home Shield should fire Coastal Appliance. They don't do a good job and they don't follow up. They ordered a part and and that wasn't even the problem at all. They came out twice, maybe even three times, and they never fixed the problem. It was with my refrigerator and it kept doing the same thing. The water dispenser was evidently clogged up at the back of the unit and they were never able to uncover that. The next guy Home Shield sent fixed it and he was excellent. I haven't had any more problems since. I'd want Atlas to come back out here if I had another problem. They fixed it right away and did a great job.

We didn’t have hot water for a week and Lubbock Plumbing did good. The company would come around and they would fix it, and then at night, it would leak after we use the water. We wondered what was going on and I called them back out. They would then fix it and it would leak again at night. Every time we would use the water, it would back up on the back of our garage. We just moved in, so some of our stuff that was in the garage got wet, including my wife’s clothes. The water heater got all moldy underneath so we had to dry it out. They also had to replace a Sheetrock behind there and a Sheetrock behind the refrigerator.

The dryer in my house in Memphis wasn't getting hot and the washer wouldn't spin and dry. I called AHS to submit a claim and it was easy. My interaction with their rep was good and they sent out the tech from Greenway Home Services. So far, I have AHS for a year now and I haven't had a problem.

My dryer quit working and I submitted a claim for it over the phone. It was really easy and the customer service was great. Appliance Equation came out and fixed it. American Home Shield does what they say. Everything was fine.

I have been with AHS since we bought this house in 2013. Water heater failed 3.5 years ago and was replaced by AHS. The plumbers had to bring it up to code at that time and I paid a lot of money out of pocket to get this done. Last week the same water heater(still under warranty) started leaking from the tank. I scheduled replacement with AHS. Plumber was dispatched through AHS on Monday 3/9/2020, I paid the $75 service call fee. Plumbers looked at my water heater and what needed to be done, then confirmed with AHS. The plumbers wanted to charge me an additional $650.00 to bring this "up to code" I informed them I had already paid the previous plumber to do this through AHS.

The contractor came twice for my icemaker, but I gotta call them again. Initially, the contractor tried to fix it, but it didn’t work. Then he came back and he said he had to replace it. He ordered a part and came on Wednesday to put it in. He then said to give it a couple of days and see if it’s making ice. However, it’s still not making ice. If he can’t fix this, then someone else needs to be sent out. AHS has been responsive even though it takes a little while to get through on the phone to them, but our issue has been going on for about a month now. Right now, I'm dissatisfied with them.