American Home Shield Reviews

AHS has been very helpful for us because our home is not brand new. It’s a protection for us just in case. We’ve had a dryer, dishwasher and recently AC repair and most of them have gone smoothly. The AC is working perfectly fine now. The person that came out was very efficient. Everything is working as we expected. We appreciate it.

My wife called American Home Shield for locks when we moved in and they had them changed out for us. Now, my meter is constantly running at a slow rate and at this point, I've been doing my appointments online. They make it convenient, but the first guy came out looking for leaks and he couldn't. Another guy came out today to do a pressure test and he's supposed to come back out and do it again because there's an area he has to dig up. So, they're not done yet. Still, American Home Shield is doing a good job.

We called and set up the appointment for our dryer on a Thursday, and they came out on Tuesday. It would have been nice to be faster, but we’re in crazy times right now. The guy was professional and very nice. He didn’t talk very much and he just went straight to work. When he was fixing the dryer, it smelled like something was burning really bad, so I thought I would wait until my husband was home just in case. But he did it last night and it was fine. So, I’m just starting laundry today. We've done one cycle and it has dried. We’ve been very lucky with American Homee Shield.

The guy who came and put the plumbing in did a great job. I did have a water leak after but he supposedly fixed it. It was a tube that he needed to put from the toilet where it wouldn’t leak. Then we had to get another contractor out here but Home Shield’s job with that is done. I’m very satisfied with my plumbing claim but with the stove, I’m very dissatisfied.

I had no air conditioning and the contractor was out the following Monday after I submitted the claim to American Home Shield. So, it took half a business day because they were here early afternoon. They were awesome and I would use them again. I would recommend them. I am much happier with AHS now than I was the last time we spoke to them but I’m not happy about their Facebook webpage. It prevents people from being informed consumers because if they wanna find out about a company, they don’t wanna sit there and find out the rates nor look at advertisements. They wanna look at people’s comments. All the comments whether negative or positive are embedded in advertisements and if you look at their Facebook page, there’s a bunch of people who say that nobody is responding to them. And if you send them a message, it’s the same thing. You get an automated message but nobody contacts you.

The homeowner prior to me had an account with American Home Shield and then, we took over. They never had an issue from what I heard and then I never had an issue with AHS. I go on my account online when I submit a claim and it says “Request a service". I push the button and then, I go through the whole information. American Home Shield sends me a message back right away and tells me who they're setting me up with and who the person is who is gonna be coming. Then, I can track them. We’ve had them for a year and we’ve used them twice for an air conditioning and then once for my dishwasher. I’ve had to call in and the contractors came out faster than I expected, which was great. Everything was fixed and done.

Home Shield was very professional and nice in assisting me because it was my first time making a call. They were very helpful with that. I really like the service. When Myers Comfort Specialist of Montgomery came out the first time, they had to order some parts so it took three days to get the part, and then about an hour for them to do the installation. I'm very satisfied with that. My mom was there. She doesn’t like people when they come around and I’m not home, but they were very nice and she wasn’t fearful of them. They were very professional so she was at ease with them.

I’ve had American Home Shield for several years and I’ve been very satisfied with them. There are certain items where they don’t have a contractor that’s signed up with them so you have to go outside and find somebody on your own. But in most cases, if you live close to a metro area, there’s somebody that can come out and service. Recently, I contacted them for a seasonal checkup and they referred me to Blizzard Air. They came, checked everything out, and had new filters put in. The guy did a great job. He was very personable and explained everything he was doing.

We've had had two claims with Home Shield since we’ve been here. We had one right when we moved in. During the first week, the washing machine broke out and we got that fixed. That was really seamless. The most recent was for our fridge. It was still operating but when we pulled it out, the back was wet and rusted and something was wrong with it. The contractor had to come out and it went really smoothly. They verified it was still an existing technical problem that happens with some models. They used to have a repair kit for it, but they don’t repair them anymore. They just warranty them. They called in the warranty and we're getting a new fridge. I took the cash option and I submitted our receipt over email.

I had a leak from a drain in the bathroom and it didn’t take the technician very long to be scheduled after I submitted a claim online to American Home Shield. They gave me the name of the company and I called them. The contractor repaired it the same day and did a good job. I was satisfied with the service. I found American Home Shield on my own and we used them for one year but we switched our warranty away from them because their price was extremely high for a renewal. I called them and what they offered was very minimum.

Everything with AHS has been really great. Anything that we've needed has been taken care of fairly quickly.

When I had just bought my house, everyone had told me getting a home warranty was a good idea. However, being with AHS has been an up and down situation. When there was a plumbing issue with the water pressure in the garbage disposal, submitting my claim was a headache because of the whole COVID thing. I was on the phone for the first time for an hour and 30 minutes. The lady put me on hold and then I was disconnected. When I called back, I couldn’t even reach a person. I submitted the claim automated, then I had to call back for the add-on. The wait times were kinda ridiculous. But it’s usually not this much of a headache to file a claim.

I had a hot water heater that failed and the contractor, Donnell Plumbing & Heating, called me within 45 minutes of submitting the claim to American Home Shield. We arranged our schedules and the rep came out when it was good for me. So, he was very good. He did a fantastic job, were in and out and made no mess. I’d highly recommend them. AHS did great on this but I have a boiler that has failed, and I’ve had two or three people that were no shows or didn’t show up and didn’t call. AHS sent someone different and then they didn’t have someone. It has been going on since January. So, one of the claims went perfectly but there is absolutely nothing getting done with the other.

I had an air conditioning issue and AHS assigned Climate King. I had them in the past before and they were horrible. Their quality of work was lousy and they seemed like they didn’t wanna be here. They weren’t professional. I paid them so much and they were not repairing it. It was something really simple. So, I was kinda leery about letting them come again. But this time, it was a new guy and he was really good. Overall, I’m satisfied with AHS.

We've gotten good service with American Home Shield and so we've had them for about a year or two. Recently, the washing machine was leaking and AHS was very good about the response. I made a phone call. Their operation set up a date for the contractor to call. Universal 1 Repair called and came out and looked at it. The guy took about 10 seconds. He turned the water on and it started coming out right from the bottom. He said it would probably be more expensive to repair it than replace it and we took a regular exchange. We got what we expected. We're happy.

It's been at least 10 years that I've been with Home Shield and their service is sometimes good and sometimes bad. I submit my claims over the phone and the contractors have been perfectly fine.

It always seems that we need to schedule things when it's odd hours, so I figured it's easier to do service orders online. One time, something got caught in the garbage disposal and it backed the pipe up and popped the whole pipe under the sink out. Lake Plumbing came and they were there right on time when they said they were. Within seconds, they knew what the problem was and they fixed it very quickly. We were very impressed. I was recommended to American Home Shield from a friend that I really trust, and so far, we've enjoyed the service. We recommended it to a few people that were looking as well.

American Home Shield has responded to my needs each time. I’ve had about three calls for them and they have fixed whatever it was each time. They’ve done those well with no hassles. I’m very positive towards American Home Shield. I had an issue with the microwave blowing a fuse every time I tried to turn it on and the technician had to make three trips to get it right but he did it. He wasn’t a conversationalist, which was fine. He was good. The first time, he thought he had it fixed because he changed a part in it so he left. But the second time I used the microwave after that, it did the same thing again. So he had to come back. But when he came back, he didn’t have the right parts so he had to come back again and it got fixed then.

The main reason we kept Home Shield is that we have an older AC but I don't think they were going to continue servicing the older units so we canceled. We had to pay $100 per pound of Freon every year in order to get it up to speed and we were continually paying for several pounds every year because there was a leak or the system wasn't working. They weren't really taking care of the core problem. But for the most part, all the contractors they worked with were fantastic. There was only one company that I had concerns with. That was a hard situation to deal with, but the rest of the AC companies were fantastic. Those guys really knew their stuff and were very nice. I trusted them coming in and out of the house. But I didn't have enough service calls other than the AC in order to constitute keeping their warranty.

When I bought my home, American Home Shield was who the seller picked and then I renewed it for another year with them. I submitted a claim over the phone because I did not know about the online option. I did not have an account set up, so it was after I spoke to the gentleman and did the claims over the phone that I was able to log in and track where the process is on the claim. It was super awesome. So, you can see the repair technicians that have been assigned to you, what days they were coming, and if they already came. It is like a step-by-step in the online thing. They have a fast service -- I did not think it was going to be as quick. I also thought that it would take a couple of weeks for somebody could come out, but it took literally days before somebody did and the whole issue was fixed in like two weeks. It was fabulous.

We submitted a claim to AHS because there was 12-feet of solid sludge all the way to the street. The contractors that AHS sent got their stuff hung up, so we had to hire a private contractor and it cost me about $3,000. With that little incident, it left a bad taste. There were some loopholes there about coverage that we weren’t aware of that came about. But when we went back to the book and read it, what it was saying as leak, the wording, is misleading. So, it contradicts itself in one section to the other.

We had Dan’s Pro-Lock come out to rekey the locks in my new home. It was very easy to file the claim with AHS and then they were out at noon. The technician was okay. Everything is fine.

My recent claim with AHS regarding my heating went great. It was flawless. We had to wait for a little while, but it was really no fault of anybody that had control over anything. The lady from Fast Response did go above and beyond to get us the part way faster. We've also been happy with the service of AHS. Every time I've submitted the claim through them, it's been a very fast response back from them to get somebody out to fix any of our issues. They've been great as well.

One of our neighbors had an issue with her water heater and she thought it was under a warranty, but it turned out they didn't have one. They had to pay several thousand dollars for it. I checked because I thought we were under a warranty too but we weren't. We went ahead and signed up with American Home Shield in October and I'm very glad we did.

In the four or five years we've had AHS, I've liked how they come out and get the job done. However, their contractors have been 50-50. For some, if they feel the job is too complicated, they rather write it off as unfixable or say it's my fault so they won't have to worry about it and they wanna just leave and go onto the next job. With others, they knew what they're doing and they don't complain. They just come in and do the best they can. Still, their contractors can improve the quality of their workmanship. I've had to call for the same job again that I called for less than 30 days ago. For three of my four items, I had to call back to get things re-fixed. I want things done correctly the first time.

American Home Shield is quick to respond to let me know they received my claim even if they don't have the exact details yet. A technician will be in touch with us and it’s usually within 24 to 48 hours at the latest, that we get someone out here. They were very thorough and professional. I’ve never had a bad experience with any of the technicians that have come out there. Accord Appliance kept in touch with me on a claim for an appliance issue. It wasn’t anything major and they fixed what was wrong.

We have been with American Home Shield since the year 2000 but there may have been a year or so we were not with them. When I can get someone on the phone, submitting a claim seems like it goes quicker. AHS helps offset some things and that is helpful but then, with other things, it’s disappointing. When we had air conditioning and hot water heater issues, they did those well but sometimes, they were not so great. I had a refrigerator in the house about two years ago and it took about five months to get the refrigerator fixed. So, that wasn’t good. Then finally, we said that we would get someone to fix it if they would just reimburse it because it took so long. That was a hard time.

My recent claim with AHS regarding an appliance issue went well. They ended up fixing it instead of replacing it, which was not what Jones Appliance’s recommendation was. But it is what it is. It’s working and that’s all that matters. Everything ran smoothly. I didn’t have any complaints. Submitting a claim to AHS has been super easy as well. We’ve only done two claims and both of them have gone exactly according to plan.

We had a water leak. The guy from JL Maintenance called us within a couple of hours and he set us for the next day. He came and fixed it. It all went very well.

My plumbing claim with AHS went great. Navigating online was pretty simple, but they should be more upfront of what your out-of-pocket costs are gonna be. I didn’t know that until the plumber showed up at the house and started the repair. It wasn’t a lot, but it was still $300. The contractor who came was very professional, quick and did a great job.

When the faucet in the children’s bathroom broke, we couldn’t shut off the water so we had to go shut the water off from the main, outside the building. The friendly tech came in a day or two. He changed the faucet and it's working now.

I had the contractor come out twice to fix my refrigerator and it’s still doing the same thing. The water was dripping down from somewhere when it comes in from the outlet and it turns to ice after a while. They came out and put a new piece onto something. That lasted two weeks and the water doesn't come out again. If it can’t be repaired, they need to say that and I wouldn’t have to keep paying for them to come out to do it. To have them do the same thing and it's not fixed, then I just wasted money. I have to pay $100 every time they come out, so I can buy another refrigerator after a few of those.

I made a claim over the phone for our heat pump and Salyers Heating & Air came out that day. The contractor was very professional. He told me what the problem was. I had it diagnosed earlier, so he had the part with him. He went up there, changed the capacitor within 15 minutes and confirmed that the part was broken. He also wanted to make sure that his company had given me all the information, that his company treated me right. I told them they did a really good job. They were very fast and I had no problems with them.

Our recent claim with AHS regarding our plumbing went very well. The contractor came out, looked at the hot water heater and told us that it needed to be replaced, which we somewhat knew because it was leaking. And I told my husband he needed a blower so that they could get up because it was in the attic. We did that. They came and put it in with no problem and I have hot water now. It’s great. We had just gotten AHS. I was really surprised that they were able to help us because it was effective March the 6th and hot water heater went out the next week. So, it was truly a blessing.

I made a claim with AHS and did everything online. That was pretty easy to do and I was told that within 24 hours, someone would contact me. They then set up an appointment. Things went just like AHS advertised. Everything was on time and it was excellent. The contractors were very good as well.

My daughter has an account through American Home Shield and she kept recommending it, then we needed them. We've had them 2 years since and when the condenser fan on my refrigerator had started making a lot of noise and was going haywire, we made a claim online. I like their website. It took the contractor a few days to get in touch with me because of something with my phone though. Still, he was very nice and we talked about the problem with my fridge. He put a new fan in.

The young guy who came for my door was very nice and professional. He knew what he was doing and didn’t have to call anyone for help. He was pretty efficient as far as what he had to do. The issue was the rollers on our door and the chain system that pulls the door up. He had to replace the two garage doors springs. All in all, he took about an hour and a half to fix the problem, which was very good for what he had to do. You can lose a finger real quickly when working with the garage door springs. There was a lot of tension on them. My wife and I love AHS. We’ve used the service a couple of times and haven’t had any unsatisfied situations where they came in and did something that didn’t turn out. They do a very good job and we’re happy with them.

Angel Appliances Repair fixed the dishwasher. It was not draining and I submitted the claim on the American Home Shield website. Then the technician came a day early actually. He called me and said that he had an opening. He was great. He was very fast and courteous, and the dishwasher has been fine since.

The refrigerator did not cool at all and so I called in a claim to American Home Shield. I went through automated prompts and they said that Gulfstar Services would get back to within the next 24 hours. The services of the contractor was good, fast, and reliable. They replaced the motherboard on the refrigerator, and the unit has been performing perfectly since then. I'm very satisfied. People have told me that they don't want the other companies -- they had such a bad experience with them. I'm a realtor and I have always recommended AHS. Overall, I'm been with them for 12 years.

When I first bought this house, my heat and air unit had leaked and Mr. Coleman was the first person AHS sent out here. Not only did he tell me what was wrong with it, but he also fixed it. He did it in more than a timely manner. He came out after he had finished all the other jobs just because he knew I was having a house-warming party. When he called to schedule it up, I told him I couldn’t do it at the time they wanted because of the house-warming. Mr. Coleman, the owner, himself came that night and fixed my AC. He rigged it to get us through until we could afford to put a new one in. Not only did it hold for the entire summer, but it also held up for almost the entire winter.

I've been with HomeShield for 15 years and when I have a claim, I go online and request a service call. If I open up a service call the night before, a vendor would usually be there the next day. So far, I've had really good success with the vendors. Their work has been very good. Last month, Home Shield sent out Discount Contractors for a leaking sprayer on the kitchen faucet.

It’s really easy making a claim with Home Shield online. I filed one for my pool and that went well. The contractor, Knock Out Pools, was good. They were really nice, knowledgeable and kept us informed the whole time.

So far, I’ve only used AHS once and I had a very good experience with my refrigerator. They handled it excellently. The contractors came sooner than I expected. I called them on a Thursday and my refrigerator was making a loud rattling or vibrating noise, and I was afraid it was gonna stop working. And then they called and said someone just cancelled and they could come tomorrow morning. I said that’s great ‘cause I’m worried. That’s my only source of fresh food and I’m 74 years old, so I try not to go out any more than I have to.

A friend had Home Shield and recommended them. Their service is very good. The first time I used them, a plumbing company came out and they fixed the problem.

We bought our place last November and we had some problems with a couple of the outlets on one circuit, and the electrician AHS sent took care of it. There were a couple of loose wires and old plugs. He was awesome. He was right on time and was actually quite quick. He took some time and talked about some potential other jobs and some improvements I may wanna do to the place once the virus and everything else shakes out. I’m still kind of getting used to the claimining process. I may have another issue coming up with outside pipe plumbing. The stem shields are leaking. But I’m not sure it’s worth $75 to have somebody come out and call and do it. I may just do it myself if I'm not doing anything.

American Home Shield sent two different guys for a plumbing claim because when the first guy came he still had to order a part, but he took care of all the issues that he could. And then, as soon as I got the part I called and then the other guy came the next day. It was all excellent. The only issue I have is that the service call fee has gone up over the years. And for a while there, they were doing some pretty ridiculous stuff. The float thing on the toilet that I had on another property broke and they said that I broke it deliberately and they didn’t cover it, so I had to pay full cost on that repair, plus they still charged the $75 service fee. In general, though, that was the only bad issue I had experienced with them.

When I filed my claim, AHS said that they were sending me the email where they were providing the person who was coming to repair. They said that I could talk to the contractor in the morning and gave me my claim number. When I called the contractor, they said that they could schedule the repair. They immediately came off on Monday. My heat in the home was not working and when they came in, they went on top to check it. Some of the system was not good and some of the tubes were not working. So, they replaced it.

I bought a place, and the lady had all these keys and I could not find the right keys for the locks. There were six locks and they had different keys, and so I wanted someone to come out and make one key or two keys for everything instead of all these other keys that did not make any sense. And then, one of the locks wasn’t working right. The call went well. The guy from Pop-A-Lock came out and he fixed whatever he had to fix. He was a nice young fellow, and he reset the locks that he could -- there was one he could not do anything with. He would have to replace the whole lock, but I don’t use that door much, so I told him to forget it. But, everything else was fine.

I liked that with AHS, once I submit the request online, I will definitely hear from somebody. A local technician will contact us. They would take the appointment to another day but there has never been any delay. We are pretty happy with how things have been going forward. The first time their tech from A- US Air Conditioning came, he took a look at what we needed and what's not working. When American Home Shield authorized the replacement, the techs came out and put everything in one shot. We are very happy with AHS.

American Home Shield was recommended to us by our real estate agent and we've been with them for two weeks since we moved into this house. I like that they have the ability to buy the different appliances at wholesale because we probably are going to have to update some of our appliances. Our dishwasher is a pushbutton from the ‘50s. It’s nice to know that even though it’s still technically working, we can still get a discounted price on it. Also, AHS sent out Dan’s Pro-Lock to rekey our house when we first moved in. The guy who came was courteous and he was here maybe an hour. We had a lot of locks.

I've been with American Home Shield for four years and everything’s been pretty prompt and seamless. When I’ve had an issue I’ve called, and they send someone. The contractors are really good. I had a really good plumber recently. But it hasn’t been clear in the contract what they’ll cover or what they won’t so I would like a little more clarity because the system uses the old Freon, and I’m wondering if they are they going to cover to keep it going. I’ve been paying this whole time for the service with the idea that some of the warranty would cover the replacement cost. I looked at the contract recently and it seems a little subjective as to what they would cover.

I had an issue with a part of the stackable washer and dryer used by my tenant. The door lock on the washer wasn't locking. Instead, it was just popping up. I submitted a claim to AHS and within three or four days, a tech from Sears came out. The guy was very professional and communicated well. He was quick too and the issue didn't take long to fix. He updated me and then went to the hardware store to get the parts needed. He let me know when the job was done. So far, things have been good with the unit. Submitting claims to AHS has been a very easy process. I'm glad I picked out the coverage.

The contractor did a professional job. They let me know when they were coming and cleaned up after themselves.

The sink was leaking and Steven A. Mills Plumbing determined that it needed a part underneath, which was attached to the food disposal unit. It was so rusted that no matter what the tech did, he could not seal it. So, we had to replace it. He handled the repair in a very professional manner and very quickly too. I was happy with his progress. I submitted the claim over the phone because that was easier for me. The people that American Home Shield sends out are brand-names in the area, so it is not like they are a hit-and-miss company. I was happy with the two times I called them.

The recent claim that we had was the ceiling fan in the bathroom that was not working. The switch needed to be replaced. So, electrician came, ordered the parts, and replaced that switch. Everything is looking good except if you’re looking at the description of the claim, there are 2 items - the ceiling fan in the bathroom and the ceiling fan in the family room. They asked me to pay 380 bucks for the 2-person job. It’s a super high ceiling, about 24-foot high. I was not ready to pay an additional $400. Other than that, I’m good. AHS is doing an excellent job and I will stay with them.

I had to get a new heating system put in and had to get a loan for it because AHS didn't pay the amount of money to fix the part that was broken. They don't pay for the Freon, so it is gonna be a big out-of-pocket expense. The warranty was paid for in full for a home for a year and we also have one on my husband. I know how much it costs every month and it's ridiculous that AHS is not paying as much as the consumer. They should be paying out more money.

We were with another company before AHS and did not like them at all. I had a guy who did some work on my toilet and he preferred AHS and liked doing business with them. So, I left my other company and came to AHS and I've been with them for the last two years now. When both elements went out on my stove, I called them and spoke to a live representative. He was very professional. The contractor who came was also very professional. He did the repair quickly.

The bottom spinner that jet-dries the dishes in the dishwasher wasn’t spinning properly. I filed the claim online and the AHS website was great. They gave me a follow-up. They even sent me a text on my cellphone. Whirlpool came out and they were fantastic.

The contractors that AHS sent for our washing machine were very professional. The person who came out to check on the machine to see what was wrong with it was very courteous, very professional and he diagnosed the problem. He advised us as to what the situation was and what probably was gonna be our best options to pursue, and then he took that information back to AHS, who then followed up with us. And then following what his suggestion was, we ended up replacing the washer. It could have even cost more to repair than it was to get a different washer. And then, they took care of that within a short period of time, it was just only about a week, and we had a new washing machine and everything's fine.

We had a whole group of electrical plugs not working and we couldn’t figure it out. My wife called American Home Shield and they said we pay them $80 and they would get an electrician out. The call lasted about 10 minutes. We paid $80 and the electrician came out. He was able to fix it very quickly and efficiently. It turned out that one of our plugs had a reset button, and all he did was push the reset button and everything was working and he left. He was smart and savvy and fixed everything really quickly. He knew what he was doing.

My daughter and son-in-law have had American Home Shield for years and they've been very pleased, so I decided I would do that too. When my garbage disposal quit working, I called American Home Shield and they sent out the BestWay Mechanical people. They sent a text that the tech was coming and the tech did a quick and a great job. He was very nice and it's been working ever since, so I'm pleased.

I file my claims online and it is very easy to do. It's pretty self-explanatory. I've had them for about three years and the only gripe I have is that when the contractors come out, they always come out to kinda see what’s going on, and then they reschedule to come out and fix or do service. So I have to take off of work twice to get the repairs done. If they're gonna come out Monday to see what’s going on, and then they have to order the part, and that could take a week or more. Then they come back and I would take off work again. Also, the availability is always at weird times and they never have weekends. But in the long run, having this service definitely saves you high expenses in the end. So it's a pretty good service.

My heater stopped working. I called AHS and spoke to a customer rep. They were very pleasant, polite, and very helpful. Aire Serv of Coastal Carolina came out to work on it. AHS was awesome. Having a warranty is very valuable because it saves you from spending all that money at once. It’s something that I recommend everybody to have.

I’m in insurance, so I have to do a lot of research on who I pick. It took me months to research American Home Shield and I went with them because of the Better Business ratings. It was 50/50. I went with the most popular one that has been established as long, and they've been here the longest. I was also recommended by somebody who had been with them for over 20-something years and that contributed to my choice too. I like them. I used it twice and they came through for me. I like the fact that they gave me choices and they did not pick for me. I also liked the contractor I had for the first issue and I used the same one for my second claim. They were part of the choices.

We had AHS ages ago when we lived in Northern Virginia, but the premiums were just ridiculous for a small townhouse and we let it go because there wasn’t anything we couldn’t handle that broke in there. My neighbors in Northern Virginia also had AHS and were absolutely in love with the fact that when something broke, it was covered, especially with both of them on disability. When we bought our new home, which is huge, down here in Southwestern Virginia, we signed up with them specifically because we have two water heaters, two HVAC systems, two refrigerators, and two freezers. It’s a 4000 square-foot house for two units. It has six bedrooms, 4 baths. We needed to have that coverage if something happened. Getting AHS is a great financial decision, especially in today’s economy. It takes the worry out of making sure your things are repaired.

The contractor who came was a good guy. He was in here for about half an hour, which I was totally satisfied with. He checked the AC outside first, and then he came in and checked it inside. Then he ran it through a couple of cycles to see how it would run. He said that whatever he had replaced had been the problem. A transistor had burnt out in it. We’ve also had times when people have had to come out and look at the air. One time, two guys came and replaced the whole drive motor inside. They had to literally take the AC apart to fix that. Then one other time, we had this one guy come out and he just recharged the AC. I like that AHS does what they said they’re gonna do.

I submitted a claim to AHS because I had a couple of check valves in my pool that weren't operating correctly. I filed the claim online and the website was easy to navigate. The contractors were pretty quick. They came out within a day. The contractors were fine. However, I did have to take one of the valves off and put a new O-ring on there. Other than that, it was fine.

The claim with AHS went perfect. The people from H&K Plumbing were there on time and were very professional. There was a leak from one of the connectors to the sump pump. So the pressure was there and it was leaking water everywhere. Everything, including the carpet, was damaged. Within half an hour the issue has been resolved. I've had AHS for 15 years and it gives me peace of mind. When you have a trouble they'll be there for you.

There was a time when my garbage disposal would just hum. It wouldn't work. I submitted a claim online to AHS and shortly after, their contractor, Leak Seekers came to handle my issue. The tech was very thorough. I told him that I had put an Allen wrench up under the garbage disposal to see if the flywheel was stuck and found that it spun freely. I hit the reset button and it still just hummed. He told me that he tried the same thing. He said the motor of the machine is gone and that it needed to be replaced. He replaced it that same day and now things are working great. Sometimes AHS is good and other times they're not. There are times when I call them and they say they don't cover my issue. I had a water heater done one time and I had to pay 500 'cause the tech said he had to bring my unit up to code. I was miffed about that. Still, having their warranty is convenient.

“American Home Shield did everything they could to correct our situation. We have been long time members, and will happily continue to use their service.”

American Home Shield has done everything well except with the problem on my sink. The serviceman has been out twice, and he has to come back a third time because the part he ordered didn’t work. He had to go back and order the actual sink part that was leaking. But he had to take pictures and all of that before he could send it back to American Home Shield. Their contractors are good but with their procedure, it seems like a waste of money to pay a plumber to come out that many times when one trip can solve it all. It would have been simple if instead of wasting money on a part, they'd just replace it. I did get a call from American Home Shield once. They told me to take a picture and send it to them so they could look at it. But they didn’t ask me to do it this time. Other than that, their service is absolutely fine.

The heat on one of the AC wasn't working. We called AHS to file a claim and our experience with Thermal Tech went well. Everything was great. I like the service from American Home Shield. Whenever we have an issue, we'll call them and they're very responsive.

Ideal Electric has been awesome. They’ve been here a couple of times and it’s all been electrical. They were prompt and did everything that was needed to be done. I was very happy with them. It's been 16 years that I've had AHS and they do what they say they’ll do.

I submitted a claim to AHS online then followed up with a phone call. There was something that went wrong with their online platform. After all was said and done, an appointment was made with their contractor but then I couldn't tell when the appointment was going to be. I missed the tagline saying that someone would give me a call. That should be made clearer. Still, I've had a really nice experience with AHS.

The guy who came out for the sink was very knowledgeable on what he was telling me and what was going on. He fixed the stuff that he could fix and he gave me recommendations on what I needed. So everything went fine. Within the same hour, he was able to really figure out everything and what was going on. I was very satisfied with that timeframe. But when I had a furnace problem, AHS sent somebody out and they didn’t wanna fix it. They just wanted to try to sell me something. AHS needs to be more astute on who they hire the contract work out to. Other than that, it’s been great.

I have been a customer for almost 4 years. I have used American Home Shield several times in the past with no major issues. Today I called to report my air conditioning was not working. They gave me the name of a company that cannot make it to my home until sometime Tuesday. That is about 5 days without air conditioning in Florida. I called to request another company that is in their network which has been sent to my home before by AHS. They told me they could not change companies.

Called last week about my hot water heater leaking, and they sent a plumber to check it the next day. The plumber didn’t have the part so he plug the boiler valve somehow and left. Less than two hours later it was pouring water. I had to wait until Monday for him to come back out. Hot water heater is still pouring. I had called HSW. They said they would send another company. Wrong. Got the same guy. In short they hung up on me twice, and now a week and a half later it still hasn’t been repaired! I still have to pay 880.00 to get it replaced because they just pay for the water heater and not installation????

I like American Home Shield a lot. It was just that the gentleman from Shields Plumbing couldn’t fix the dishwasher. He said he was gonna have to look for parts. That’s been almost two weeks. I was gonna call American Home Shield to ask what's going on and that we’ve still got a dishwasher over here. It doesn’t seem that he’s being very lucky finding parts.

Home Shield usually answered if I needed. I can call them and in a couple of hours, somebody would call me and make an appointment with me. However, I’ve been having issues with my air conditioner and what they said was they were supposed to replace it, and the people that came give me quotes for new systems. I don’t understand that. But other than that, the guy from All American Plumbing and Rooter was really good. He was the only one that came and told me exactly what was wrong with my drain because I’ve had several people come in and the only thing that they did was plunge it. On the other hand, that guy showed me that there was a buildup of soap and he went in and started chiselling it out. Also, he did what he was supposed to do. He did a great job.

I’m divorced and it’s just me and I’m not as handy around the house. When I got talking to my aunt, she recommended that I should try Home Shield and I did. It’s so easy to do my claims online. You don’t have to sit there and wait on hold forever to put in a claim. Once you submit it online, somebody calls you back. I’m really pleased with the turnaround time when somebody gets back to me. Since I have called a few times, I’ve been dealing with the same workers, which is kinda nice. So they’re familiar too.

Our fridge went out. We called right away when it went down that first time, and Noble Appliance Repair came out right away too. They evaluated the problem, ordered the part, and came back with it shortly thereafter. They then put the part in. It was running fine for a few days, and then it quit again. I called to have him return, but he was out of town. American Home Shield could not find anybody to come and help us too. They asked me to see if I could find somebody on my own. I would have to pay the contractor and the home warranty company would reimburse me. However, I could not find anybody that would want to work with AHS. It was too much hassle. So, I ended up having to wait for Noble to come back. We were out another whole week before the tech could come. It was very inconvenient, and we had to put our stuff in coolers.

Everybody did a good job with my garage and my air conditioner claim. Everything was fixed and everybody was courteous. AHS was having a $75 maintenance service, which was what I got for my air conditioner. I had First American before and price-wise, it’s a better deal to have AHS.

They work really well with you, and they give you notice to get home if you have to be at work, and then you can get home to be there while they’re there. Recently, we had some outlets that weren’t working. Ideal Electric fixed them. Overall we have been really happy with everything. We’ve had at least three or four claims and everybody has been quick and everything’s been great.

The air conditioner wasn’t working and we had American Comfort come out. They looked at it and figured out what they needed. Then within a few days, they were out here fixing it. American Home Shield is great. We file claims online. If we have a problem with a contractor, we call AHS up and they’re happy to replace them.

I’ve really liked working with American Home Shield, except on my plumbing. I had a plumber come out and he should have replaced stuff that he didn't replace. And when I called American Home Shield, I ended up not being able to get those parts replaced. Other than that, I’ve had a deal on my washing machine. It was great. Just recently, our freezer was freezing over. It would sweat, and then, everything in there would freeze up and then it quit working. It took a few days before the techs came out and they weren’t able to give me an upgrade. But other than that, the whole experience was really pretty good. AHS reps were super-nice. The tech seemed very knowledgeable and s super-cool to deal with.

I filed a claim on Friday and the contractor was out around Monday. The contractor was very knowledgeable and helpful. He put new dog ears into my washing machine for the agitator. AHS is worth the money and I re-upped for another year.

I've had Home Shield for five to six years. I have four accounts, not just one. We called Home Shield because the dryer wasn’t drying and then when the contractor left, not only did it not dry, there was a noise like something was loose in it. It started doing that. The contractor was good that first time. When I submitted the claim on the phone the second time, I told Home Shield I didn’t want the contractor to come back, but Home Shield said they needed to come back because they would have to charge me another $100 if the same person didn’t. For my personal home was the one I said not to come back. I told them, “I’m not paying a $100. Send them back.”

The motor and the whirlpool tub in the master bathroom was not working. The kid from Aqua-Brite was incredible. His communication was so great. It took him three trips because of the parts, but he was great. We also had to call AHS for the garbage disposal and the company told us that they were gonna come in the morning. It was a Saturday so their office was closed and we had no direct contact with anybody ‘cause we only had an office number and nobody gave us who the technician was.

We've been in this house for 17 years and we've had Home Shield almost that whole time. They're fast. Also, I have liked almost all of their contractors. We've used a few and they've been pretty good. We've only had one contractor that was resistant to what we needed, and everyone else has been great. Now, you almost don't have to talk to anybody. It's all automated. However this last time that I called them for a plumber it would have been nice to talk to someone and ask them to send out a specific company, but I didn't have that choice. Other than that, everyone I've talked to or dealt with at Home Shield has been good.

I had a hot water heater leak and I filed the claim over the phone. The tech came in just a couple of days. They were very prompt, did what they needed to do, ordered the unit and had it totally replaced. Everything went well with AHS.

My ice maker quit working. I called AHS and filing was easy. I told them what I needed done and they took care of it. They called and they told me who was gonna be coming out and gave me a phone number. They told me the contractors would call me, and the contractors called me the same day and set up an appointment. The Intermountain Appliance Repair guy was really nice. The guy that came out was very, very personable, and he knew what he was doing. He did a great job. It just needed a part and it took a couple of days for the parts to come in. But once it came in, the contractor came right back out and fixed it. The unit has been perfect since and running without any problems at all.

I had an electric issue and AHS sent out #1 Garage Door to complete my order. I was very pleased with them. They were very professional and there was no attempt at trying to upsell for things that I did not need. They also addressed the problem honestly. The tech fixed the problem right away, which was what the very first person that came out should have done. That other company straight up lied when they came out. Their tech would not even look at the garage door opener when he came in. He immediately tried to act like I needed $450 worth of work on my door. He told me that within five minutes and when I told him that hadn't even looked at the opener, he said that he didn't need to look at it. He said that he saw all the issues with the door. So, I told him he could leave.

I've been with AHS for three years now and they're pretty good. They send out people and everything is good. They're very efficient and fast. However, when I was in California, the wait time on the phone was terrible, but here in North Carolina, it's fine.

My toilet wouldn't quit running and it was the first time I ever submitted a claim to American Home Shield. It went quite smoothly. The contractor scheduled it right away and contacted me. We had to arrange it around my schedule but it was not his fault. The people who were sent out were very professional and got the job done.

Even though we've not used Home Shield a lot, it’s a really wonderful service to have. We have the warranty on all of our homes and we've recommended them to at least another five people who have joined since we’ve done it. We send claims in online and when the toilet was leaking, Northwest Sundance Services came out. The technician was terrific. He was on time, clean and friendly. He took care of the issue and we've had no leaks since.

I called the American Home Shield number to submit a claim and spoke with someone there. The tech from Lee's Appliances came out and checked everything. He told me that he was gonna get in contact with Home Shield and it was gonna be not repairable. Then, Home Shield got with me and let me know what was going on. Now, all I got to do is go and purchase one or have them send me one.

I own a home in Columbus, Ohio and my experience with AHS has always been good with it. I also own a home in Austin, Texas that my daughter and her family live in, and they’ve had a varying success. It’s not with American Home Shield as much as the people that they contract with either having to come back a number of times to fix something. She also had a little bit of issue with people not getting back to her, but not too bad. We file our claims online and I’ve never had a situation where I haven’t gotten a call back within 24 hours.

My recent claim regarding the dishwasher was fine. It was handled really well and they fixed the issue. I've had AHS for a long time and it seems they sold their company and there have been some communication issues now since that happened. I'm having a harder time. Sometimes when I call, the reps are good when the items can be repaired, but I had a microwave issue where they couldn’t find the part and AHS had to give me money or a catalog that I had to pick an item from and that was a really slow process. And when I called that number, I had to wait an hour on the phone, and then every time I had to call back, it was another hour wait. So, I'm fine when AHS does the initial thing and get it resolved, but it seems like once it goes beyond that, it can become a nightmare.

My HVAC system wasn't heating or cooling. The guy came out here the first time and said that there were some loose wires in there and in the thermostat. Then it wasn't heating or cooling again. So, the second time, he came back out and checked it again. He said that it was probably the thermostat. I told him that it's a brand new Nest eco-friendly thermostat that saves money. He took off the Nest and said that there were two wires that weren't together. They've done what they said and fixed the problem. Now, it works great. The only thing is that they should get better customer service. They won't listen to me. I know my house, I know what's going on, and they said that they'll just send it out there.

The furnace upstairs was constantly running and the thermostat on the wall wasn’t controlling it. I had to go turn the furnace off to keep it from running. I made a claim then the weekend came but the contractor called me immediately the next business day. It was Monday and they wanted to come out Tuesday. They were gonna shut down because of what's going on, but the guy came out. There was a part that looked like it was singed and he took a picture of it. They ordered that part to replace and when they replaced it, it ended up being the control board then they had to order that part and they fixed that. Now, it’s working okay.

American Home Shield is convenient to have. When we have an issue, we just call in, then they come and they fix it. Recently, our door switch and something else were burnt out. We requested for a service and AHS sent out All Home Appliance. Everything went well.

We've been with American Home Shield for a little over a year now and their contractors have been good so far.

I’ve been with them four years. I’m a Real Estate agent and I use them all the time. They send out contractors quickly and usually, they're very efficient.

I love the claim submission process. That was very easy. I did it from my PC at work. The tech from United Air Temp was a nice guy. The AC is up and running. Everything was a very smooth process.

For my first claim with AHS, I called AHS and they sent Absolute Refrigeration Air Conditioning the next day to service my claim. Absolute Refrigeration did great. They were professional, came in on the first day and looked at everything. They gave us our options and we went with a replacement. Two days later, they had a crew out and we got our AC swapped out. Now, everything is working. I'm happy with everything.

We had just bought a new home and we got the warranty for the security of knowing that if something happens, we would know who to call. The service has been going on for two years and the reps are very nice when I call American Home Shield. For our heating issue, it was Titan that came out and the unit works fine now. When the technician first came out, he had to order the parts for it so he called us back to schedule a date that was convenient for us for him to come back. He was very professional and a very nice guy. He cleaned up his mess when he left as well. Everything was good.

When certain major appliances or different things may go bad, I like to know that I have American Home Shield so I can get those things repaired, that's why I've been with them for more than 10 years now. Recently, our upstairs air conditioning wasn’t working. The guy from Airmax came. There was something going on in the outside unit electrically and he fixed it, and it’s been working fine ever since. He was great, very professional, and got the work done quickly, so no issues.

One day, we were washing and although the machine was washing, it wasn't drying. When we took the stuff out, we looked and the bottom of the washer just spun. It is one of the new washers and I know that before then, the bottom of the washer was stable. It didn't spin. So it had to be something inside of it that I couldn't see that was messed up. I tried to tighten it myself but it came back loose. I thought it had to be something deep in there that was wrong with it.

I love AHS. I switched over from Sears to go to AHS and I haven’t had any issues with them. Whenever I called, they were out and it was perfect. Their contractor Waves Appliance Service did a great job with our dishwasher. They called and a technician was out right away. He gave top-notch service. He was very respectable and hospitable. Overall, everything was good.

I called in for a service order and American Home Shield had to move it from one person to another. The guy ended up contacting me the same day, which was fast and he came the next day. He was very professional. I thought the issue was the thermostat and it wasn’t. He said that some item in the furnace needed declogging. He was here five minutes and cleaned something on the furnace.

When one of the outlets needed to be replaced, filing the claim for it was easy. The company AHS sent was there within a day or two of me putting in the request, which was pretty quick.

High Priority Plumbing came out for my claim. Water wasn’t draining properly out the tub and I went through my cell phone to file the claim. American Home Shield said someone would contact me and the contractor was great. He fixed what was going on and the tub is draining properly now.

When the motor on top of the AC's compressor wasn’t working, the guy who came took about an hour to fix it. I’ve been a customer of AHS for about five years and I’ve been very happy with them.

I had a stoppage in my kitchen sink pipes and we had B&K Plumbing clean out the pipes. The two guys who came in were awesome and they fixed it right up. They also recommended some preventative solutions to put in the sink to keep it from happening again. I was using the stuff that they sold me to clean it out for a few weeks and it seemed to help. It’s clearing everything out and everything’s working as it should. I wish AHS have gotten it done a little bit quicker, but people are busy and I understand that. The process was good and the company was very nice, really easy to work with and professional. All in all, it was a good experience.

AHS was decent and I was very happy with the contractors they sent out. The contractors that came were very helpful and thorough. And they kinda walked me through what the issue was. However, the cost was a little higher than what I wanted to pay, which was why I didn't renew.

We submitted a claim to AHS because the garbage disposal was blocked up and wasn't working. And then it's 19 years old. So, we thought for sure it was broken, but it was just the switch underneath was tripped. It has its own breaker other than the actual electrical box breaker in the house. So, we didn't know about that breaker underneath. The contractor that came out flipped that and then there was just some food lodged in it that caused it to stop and trip. And so, that was the problem. The technician was great.

Everything went fine with my claim to AHS regarding my appliance issue. The technician came in, looked at it and they fixed it. I had no problems.

The dishwasher was overflowing and the water was coming back through the air thing that sits on top of the sink. I called Home Shield's office and AT Appliances called me that day and told me the time that they were coming. They came at the time that they said. My son was here during the repair and he was very pleased. He said the tech came in, immediately started to work and within 30 minutes or so, the tech was finished.

I wanted everything covered on a used house and American Home Shield had a comprehensive policy that covered just about everything, while some of the others left some things out. Now, I see there are limitations in the policy, which I understand. All the companies have limitations, but going forward, I’m a little concerned. When I made a claim, the first plumber that came out didn’t know what he was doing and I was upset at first because I was told there was a hard object down my toilet and it was just toilet paper. He didn’t do the right thing with the cleanouts and he scratched up my toilet too. I wasn’t happy about that, but then they sent someone else from the company who knew what he was doing, and he fixed it.

There was stoppage in the bathrooms. Kenneth from Sirius had to work awhile on it. He still didn’t know what it was, but it was an hour he was here. He had to leave, get something, and come back. It was something in my son’s sink that just would not pass. We didn’t even know what it was. He said that the snake didn’t go where it was supposed to go because it’s two bathrooms backed up to each other and it was going to the other bathroom. It didn’t do what it was supposed to do. But now, it's perfect. I will never request anyone else but Sirius Plumbing and Kenneth. He's very knowledgeable. He took his time to explain stuff to me. A lot of people have had bad troubles with American Home Shield, but I never had.

I like having coverage with Home Shield. Being that I’m single, I ain’t gonna be trying to find somebody to fix if something breaks. With my most recent claim, my garage door was slamming really hard. Everything there needed to be adjusted and Valor Garage Doors came out to fix it. The technician was friendly and helpful. Overall, I would tell people to shop around first because Home Shield went up twice on me since I’ve been with them.

A guy from Antech Appliances came in, fixed the dryer and it worked. It was quick. Everything was great with my claim.

American Home Shield came with the package on the house and when the garage door opener chain snapped, I called it in. I spoke with a representative and the process was very good. They sent someone in the next two days and they were very nice. Now, the garage doors open fine. It's very good.

I was pleased with the work done by the last guy I had an appointment with but I didn't like the overall experience. I told him that the problem was my hot water tank. He put a regulator in it and it worked for a minute, but then it stopped working after about three days. It started making the same clicking sound when you turned the water on. I asked how would they repair the hot water tank if there was something was wrong with it. He said that AHS would buy me a new water tank, but the installation cost would be left up to me. He also said that he didn't know what the hot water tank would cost, but the installation would be $800. I tried to call AHS, but I could never get anybody.

Our garage door was working on and off, and we couldn't figure out what was wrong with it. I called AHS and in a day, the contractors came out. They figured out it was a wiring issue. The wiring needed to be cleaned up and they did that. They were good. They got out there pretty quickly. It's been working great ever since until now. I was satisfied. Whenever I call AHS, they've always been great as well.

A whole circuit went out in my kitchen. It was something with the lights. I filed the claim with Home Shield using the website and found that it works well. I've done it a couple of other times and I got a notification. They’ve been pretty good about it. And then, Hopwood Electric did a great job. The tech came out and he fixed the problem.

I had an issue with my pool pump one time and AHS sent Breakthrough Pools to do the job. They did it in one day and I was very satisfied. I've been with AHS for four years now and they've done a good job for me. We submit our claims to them online with no problem at all.

I’ve had American Home Shield since late February when I got the house and a key lock replacement was one of the things in the policy. There was also a number that it told me to call and I got connected to them that way. They told me the date and time that the contractor would be by and the technician from Secure Home Locksmith got here right on time. It was great. He was very friendly and got it done relatively quickly and painlessly. He was here for 45 minutes.

The floor lights weren't working and I sent in a claim online. I got somebody working on the lights underwater. The contractor checked the electrical and everything was working. They couldn't do anything under the water but they did everything they could. The tech was a very, very nice tech. Everything went very well.

Our washer stopped working so an iFiX repairman came out. He realized that there were little pieces of the transmission that had broken off. So initially, he replaced one piece of the gearing that he had and then the other piece, he had to order. So he told us not to use the washer and that he would order the part and then be back out to add that part when it came in. But it was a week later that he came back and installed the part. We were without a washer for two and a half weeks. So we did lots of trips to the laundromat. But that’s a first world problem. We should be grateful for the things that we have. I guess the part didn’t come in as quickly as they had planned and we were going to be another weekend without a washer. So he made a special trip to our house on a Friday.

We moved into a new home and wanted to rekey. We requested American Home Shield for a service and after a day or two, All Star Safe and Lock came out. They rekeyed some of the locks and so far, they're all working.

Three or four months after I got the service with Home Shield, I had a burner on my glass top stove that had a short or something because it would come on all by itself. And it wouldn’t go off. It would be really hard to get it to turn off and a tech fixed that. Then, my shower wasn’t producing hot water and Lone Star Water Services came out. Submitting that claim was extremely easy and the tech fixed the whole thing in five minutes. You need to have a home warranty if you’re worried about high priced items going out. My stove, for instance, would have been really expensive if I had to replace that. And if I had had a plumber come out, it would have cost me $50 more plus whatever part they thought they needed. It’s worth it.

I had a couple leaking faucets, a backup where when I run the washing machine, and water was coming back up through the shower. Home Choice Services came out and replaced some parts on the leaky faucets, and then they accessed the plumbing and snaked out the blockage. Submitting the claim to American Home Shield was easy for the most part. When I sent through, they got in contact. Overall, everything works smoothly. It was a good experience.

Things break down with the home so I thought it would be a great idea to get the warranty. There was a leak from the dishwasher to the basement. I filed a claim online and Home Service Corporation Plumbing called right away after I did it. They had availability to start the next day, and then they came that day. My dad was there and he said they were pretty friendly. The tech said it was just a loose cord under the dishwasher so he tightened it. So far, so good.

When you need a plumber for an emergency, AHS doesn't do emergencies. It takes them about three days. A couple of times this month, the tenants needed an emergency, but they didn’t do it. They contract another plumber, but they didn't do an emergency. And I’m not satisfied about that. Other than that, AHS has been good. Everything went great with my most recent plumbing claim and the plumber who was there did a good job.

I've been happy with American Home Shield. I renewed twice because things break and they cover them pretty well.

It was my first to make a claim and everything went very seamless. I called up, and they told me who was gonna be coming within a day. It was way faster than I thought that they would respond. I would have fixed it myself, but the part was 150 bucks and through them it was a 100 bucks. The tech was very communicative. He let me know exactly what was wrong. He responded very quickly and got the part to me and got it installed and got it going again. I've been very happy with everything.

I love American Home Shield. I've been with them for two years and I’m satisfied, so far. Thank God I didn’t have to use a lot, but when I needed the service, once last year and once this year, it was fast. It was also a hassle-free and professional service.

So far my husband and I have been very pleased with our experience with American Home Shield. We submit claims online and the contractors usually contact us within 24 hours.

I have been a customer with AHS for three years. My contract expired last year and I renewed it. I wish I went to another company. This issue was with the previous contract, but they would not honor it, so it was like starting the problem from scratch. My GE monogram refrigerator would not cool on the Freezer/Refrigerator - showed 24 and 54. Here is my timeline on calling and service calls for same issue.

Normally AHS has been really good. But the service of some of their contractors isn't very good. Like for example, our fridge broke and we had no fridge. And they sent a technician out who couldn't figure it out. And every time they came, it was 75 bucks a pop. So we just couldn't figure it out. And then finally the last person that came was behind it. It seemed like they were just looking for a fix that would cost us a lot of money.

The technician was on time. My wife talked to him in person and from what I understand, he was good. Immediately, he recognized that our microwave was an older model and that he wasn’t going to be able to get the piece. So, we were able to fairly, efficiently, and quickly get a replacement model that fit our home that works very well. Our previous one, you’d hit the one button and it’d pop up a five and that wasn’t very useful. I like the current one a little better.

If you have an issue with one of the vendors, American Home Shield will resolve it quickly. That was my most recent experience. I was very dissatisfied with the vendor that came out because they didn’t do the work properly, and American Home Shield promptly referred me to another vendor. They resolved it quickly. I never had to change vendors before either. In fact, I've been with American Home Shield for at least five years and I haven’t had any major issues with them since I had them. When I submit claims, I prefer to speak to someone directly. I like to call it in if I have additional questions. But I've done it both ways. Sometimes I submit my claims over the phone or I do it online. Overall, my experience has been good.

I got the locks changed at my new home and the contractor AHS sent was very good. There were no issues.

My electrical claim where Right Door came out went good. It did not work a couple of times, but they came out and made sure they got it working. They had to replace a circuit board in. The guys were very professional, friendly, and knowledgeable. They explained every step they were doing, so it was very good. As with American Home Shield, I did everything online, which was great for me. Our rep was good, too. I made the appointment and they sent me a follow-up to make sure everything went all right. That was the first time I used them, so I was impressed -- I was not expecting it to be that good. You hear so many horror stories about these home warranties, but I'm happy with it.

American Home Shield is very convenient. When some of my appliances went out and I called them, they sent somebody available either the same day or the next day. There was one particular company that didn't service our washing machine well. They were the only one that was available during that time and they didn't do the job right on the first two times they came out. Then on the third time, they said nothing was wrong with it. So I had given up on that and never bothered to call back. Home Shield also works on the availability of the contractors and you gotta be at the house when they were available. So I need to take off when I have somebody to come to my house.

After I submitted the claim for my microwave, the contractor came out quickly. He was very good and I like him. I'm very happy with AHS.

We’ve been with American Home Shield for two years now. The appliances here were kinda old, so we just wanted to have a little bit of insurance in case something major happens. Recently we had a refrigerator problem and it took a while for the part to come. It was Tuesday and we got it fixed on Monday.

I been with American Home Shield for one year. My Realtor told us about them, and the previous owners of the house paid for it. It was part of the agreement. Submitting a claim is very simple. It was no problem. I just contacted them, and then whoever did the plumbing took care of the rest of it. It worked perfectly well with McMahon Plumbing. Their tech had to order the part and it took a while, and then I wasn’t down there. My recent claim was at my vacation house and I wasn't down there so it was kinda complicated. It went through just as we had hoped it would, though.

3H Electric came out for our electric issue and the guy fixed everything he could. There was one outlet that just didn’t work, but otherwise, he did what he came for. He was very cooperative, friendly, and right on time.

I would recommend American Home Shield highly. When my toilet was overflowing, I made a claim online using my phone and it was easy. The service provided was great and now, the toilet works better than it did before.

The icemaker broke and we had Appliance Home Solutions come in. They ordered a part that was needed and then they came back to put it in. It was pretty simple and it didn’t take long at all. This is the second or the third claim I've done with them. I had a claim for the pool where it was fixed, but the guy wasn't very helpful with certain questions. I asked how long would be the warranty for that specific part they ordered for the pool and he never responded. Other than that, it's usually a good situation with American Home Shield.

We've submitted a number of claims before and the problem is AHS gets people who are new startups and have no experience or they've had bad reputations and now they're trying to grow their business. It's as if they get anybody who buys into their program and they don't always have the best experience. To me, it feels like they don't truly vet the providers. So a number of times, we've had to go back and request somebody else again because they didn't troubleshoot properly or they didn't respond timely or they came back with crazy recommendations that weren't covered by AHS when that wasn't really the case.