American Home Shield Reviews

I've had American Home Shield for 13 years now and I recommend them to everybody I know. The claim I made for a heating issue went great. ART Heating and Air came out within 30 minutes after I made the call and they had the issue fixed in no time. They were fantastic.

The heating unit was turning on but once it reached the heating temperature, it shut off then turned back on then shut off again. Once I put in a request for service online, I got a call within an hour to schedule the next day appointment which surprised me. That was good. Paul was great too. He gave me a window and was here 20 minutes before schedule, but that was great. He changed the circuit board and I haven't had any problems since. Once it reached temperature, it cut off. It doesn't play those games up and down anymore. So far, AHS works out for the appliances and we renewed the contract. If I come across anybody and they can afford it, I tell them to try it out.

My heater wouldn’t come on and I had two separate service techs from AMP Mechanical come out because it wasn’t fixed the first time. It was a heating element and the first technician accidentally touched it and he didn't know that he wasn't supposed to. So it only lasted for a day and I had to call them back out again. The contractors usually contact me usually within 24 hours from submitting a claim. On both times, I had submitted a work order in the evening and they came out the following morning. They were both very nice and it was good dealing with them. There has been no problem with the heater since. I love American Home Shield and I tell everybody that I know to call Home Shield if they have problems.

On claims with American Home Shield, we're generally told a contractor would come out according to first availability. When the icemaker was not working, Big Ten Appliance Service came out and they were okay.

I like calling somebody up and speaking to them on the phone. Ace Pool Service handled my claim really great. It was taken care of. I was surprised how fast Home Shield took care of it. I've had things that didn't go as smoothly at all so I'm surprised that this time, it actually was so much better. However, let's say you have a back up and there was a problem with your toilet and you really needed to get it fixed, you don't call Home Shield because when you do, then they answer, but the service company would take a day or two to come out when you need your toilets. Your washing machine is overflowing and you need someone right now, you have to call somebody else. So, with emergency things, Home Shield is not for it. They're more for something that you could wait a day or two for.

As I write I am on hold again pending an agent to get back to me on getting a repair person to come out to repair my oven which does not work because of a problem with the thermostat. The claim was filed a month ago, the first fix didn't work, and the repair person said it needed another part. At this point I was under the impression the repair person would call when that 2nd part was in to install. Two weeks later, no word so I called both the repair person and AHS. It turns out the part was never ordered.

I had a really terrible experience with American Home Shield cash out option. My oven stopped to work, it did not heat up at all. I submitted a claim with AHS. A contractor checked my oven on January 30th 2020, he said that the control board needed to be replaced. He also said that AHS would call me and would provide two options: fix the oven or cash out. I waited for more than two weeks for a call from AHS. Nobody called me, but I received an email from AHS saying that my case was completed!

I called Home Shield when our hot water heater went out. The tech came out the next day which was very quick. The water heater was shot so they went and picked one up, came back, put it in that afternoon and they were gone. They were very fast. We also had a claim on our heater but it took a little bit longer on that. The tech came right out two days later and they had to order parts. But as soon as he got the part in, he came in and set it up. I was very happy with both of them. All in all, AHS coverage is very good and I am very satisfied.

I love American Home Shield and I don’t think I’ll ever get rid of it. I've already recommended them to everybody I know. After submitting my claim online to have my hot water tank replaced, someone from their vendor, Drains N All, came out in 24 hours. They were great and everything is perfect.

I had American Home Shield in my former address. Then the house I moved into was an older house, and I didn’t want any problems to pop up that I couldn’t handle. I thought they were reasonable, so I took them and I've with them for about 9 to 10 years now. Recently, I had an outage in one of my sockets. I went online to file a claim and their website was friendly. It said they’d give me a call within 24 to 48 hours, and then they called me. The guy from Adam Electric Inc. was in here for about two or three minutes. He showed me where there was. It was like a surge protector in one of the sockets that wasn’t located in a normal place, it was located in one of the upstairs bedrooms, and the problem was in one of the downstairs bathrooms. The way they got it wired, it flipped a switch upstairs, and that would cut off and hit the power. I guess it tripped. But there's no problem now since the guy's been out.

Our AC wasn’t working. I submitted a claim online to AHS and the website was very easy to use. It said we’d be contacted within 24 hours. I put the claim in late Friday and they called me Saturday, but then I missed the call so I didn’t get another return call until Monday. The contractors that came did a great job. Our AC's been operating very well since they've been out.

We did some research and asked a couple of our friends who were also members of American Home Shield, and we felt like they were the best one so we picked them. My husband's usually the one who submits the claims and it’s easier for him to do that online. The contractor, Colorado Plumbing, was super responsive. We had two right in a row with them and they came out that same day. It was a fast and good service. The guy was nice and worked quickly. We had an issue with a window once and I wish that was covered by AHS because it was quite a big expense but I also understand why they didn't. Other than that, we've had a great experience.

When we bought the house, AHS was what the owners were using and they recommended it. Recently the upstairs air conditioner was not working at all. I tried to call AHS and that was awful. I ended up spending 40 minutes and having no resolution. They connected me with somebody that didn't speak English very well. But more importantly, the connection between me and them was awful and eventually, they hung up. So then, I went to the internet and it was fine. Advanced Heating came out.

I'm very satisfied with AHS. The contractors have been very efficient every single time. Recently, things weren't draining and the toilet was out of water and it wasn't flushing. I couldn't run the sink and the dishwasher. I called up the AHS number and the contractor came out. He was very thorough and it was an excellent service. Things are back to normal now.

I called AHS on a Friday and a very nice person talked to me. He took all the information about my claim then I received everything else through email. The contractors that they sent out were phenomenal, too. They were here on Monday when they said they were gonna be here and they were here for less than 15 minutes. They had the problem diagnosed, had it fixed, and were back out the door. All in all, AHS was terrific and when the warranty comes up for renewal, I'll renew it.

It was very easy to file a claim with American Home Shield. You just submit the claim through them and they assign you a contractor. I've been very happy with them. When our AC wasn’t cooling the house. I tried to get United Air Temp to come the same day, but it was a Sunday and they couldn’t make it. So the guy came one day after I called. The air conditioner is working fine now.

When my heat was not working, I submitted a claim with AHS. As they do with most home warranty callouts, they told me who the company was and its contact info. They said that the company would contact me to set up an appointment. A & R Complete Services came out to repair the furnace and their service was excellent.

3 D Hoover came out really quickly to fix a leak in my kitchen faucet. They also came out to replace our faucet in my bathroom that wasn't working. They did a good job. We've got one thing where we've asked for a recall because our sink is still leaking. I've been in touch with them and with American Home Shield, and they're planning to come back next week. Overall, American Home Shield is great. We've used it and will continue to use it. I love it.

I had plumbing, electrical, and AC unit claims. I spoke with Lyka and she did a great job. She got everything squared away. She was very efficient and very knowledgeable. The contractors were absolutely professional. They came in and solved the problem. Right now, they have to wear masks and gloves, and it’s hot but they didn't complain a bit. I was quite impressed. It was a pretty timely fashion as well.

Somebody had American Home Shield and they recommended it. I've had them going on three years now and they’ve done good. It’s really important to have a home warranty. It comes in handy. I didn’t even need them for a year and then something might pop up or if something tears up, it pays off. I had a claim one time and Young’s Appliance came out in time. They did a good job too.

I called American Home Shield for a plumbing issue and I told the rep what the problem was. They said they would take care of it. Since it wasn’t an emergency, they also said that the contractor would contact me and they did. I called in the afternoon and they were out the next day. They called and told me when they could come out and I said that was fine. They were good, did their job and it was done in 45 minutes. They were very professional and everything has been very good since then. I’ve never had a problem with AHS. Every time I’ve called for a repair, they’ve always sent somebody out so I have no complaints.

AHS was recommended by my insurance company. Recently, I filed for a plumbing claim online and it went great. The contractors came out the next day. Everything was great.

My recent claim with AHS is not done yet. Somebody had closed the ticket, but the work is not completed yet. The first company came out. They told me, “This is what’s wrong.” And then said how much it’s gonna cost me out of pocket, and then they tried to sell me the bigger things. They were like, “How about we just sell the whole system?” I reached back out to American Home Shield for a second opinion. But somehow, some clause we have on the American Home Shield which says if the diagnosis is the same, I cannot go with the second guy who came over, even though I like them better than the first one. I’m stuck at a point where my only option is to get it fixed with the people I don’t like or pick a cash-out and do something on my own and hire somebody and pay a lot more money out of my pocket than I already have to. So, it’s a rock and a hard place.

We had two claims and D&J Services came out promptly for both. The first one was our washing machine a few weeks ago and the tech was great. I loved the guy that Home Shield sent out. He was very professional, especially in these times. He did everything he could as far as taking the machine apart and looking at what was needed to be fixed. And with that one, the part no longer existed. He was not able to fix it but was able to write that up. So, that was great. And then just more recently, this week, the same gentleman came back out to bring parts back out for our dishwasher. It has not been draining. It left water in the bottom. He checked that out and was able to order the right parts. He put those in just this week and that has been running great. So, I thought he was wonderful. At the end of the day, we got a great guy.

Circle S Electric came out for a ceiling fan, and as it turned out, it was simply a bad wall-mounted remote. They resolved the issue but I still have to go get a battery installed at. We're gonna pay the batteries. I still have an order to American Home Shield for a refrigerator that they postponed due to the coronavirus issue. But that's an appliance company. We've been with American Home Shield for quite a while, and we've been satisfied. I notice that every year, the cost keeps going up significantly, but their customer service has been pretty responsive. We're fortunate. We've only had to call on a few times and every time, the issue has been resolved in a timely manner.

I had a couple different guys come out because American Home Shield wanted a second opinion and both of them were excellent. They replaced a lot of stuff. It was very easy to submit the claim over the phone. I love it. I recommend it to everyone. They listen and get someone out right away. It’s excellent. American Home Shield is the best thing to get. It doesn’t even matter if your home is brand new or old. It’s definitely something to have.

I heard about American Home Shield from coworkers and friends, and I jumped from my other home warranty to get with them. AHS is normally responsive. I submitted a furnace claim over the phone and their customer service reps were fine. I took three days for someone from May Heating and Air to come out, which was fine. The guy was nice, but he did not fix my issue. He was my second person I had out for this. Instead of calling again, I ended up fixing the problem myself. I used YouTube and bought the parts.

I love Professional Plumbing. They always do good. I’ve been calling them out from AHS for a long time. They were timely and friendly. Their technician worked on the disposal. It was making noises like crazy. I thought that the disposal was going and they’d have to replace it again because it’s been around five years since we had to replace it last time. He looked in there and he found this itty-bitty little screw. I don’t have a clue where it came from, but it was in there. He pulled it out and everything has worked fine so I was pretty impressed with him because I looked in there and I didn’t see a screw, but he saw it.

I’ve had a good experience and I’ve had a bad experience. I had an electrical issue on my property in Virginia and I live in California. My tenants didn't have power and it wasn’t a great situation then because the American Home Shield reps were giving me the runaround on getting somebody out in a timely fashion. They said the only contractor that could show up within the window could be there within 36 hours, and I wasn't gonna leave my tenants without power for 36 hours.

We had a home warranty and it was covered by the seller first. We then switched to somebody else but we did not like them at all so we changed to American Home Shield. We did a claim with them online for our hot water heater as it was not getting hot. Lancaster Plumbing was given as our contractor and they came pretty quickly like in a couple of days. They were a father and son and they were wonderful. When they first came out, the unit didn’t work right away. They came out again on a Saturday. They fixed the hot water heater then they called back two or three days later to make sure everything was working. The hot water heater has been awesome.

We have a claim that's still open and we're looking forward to get it resolved. They sent out D&J the last time and they came out earlier this week. They recommended Sears to come out to do bearings and drives but the Sears technician said bearings and drives are not on this particular machine. He said it was something else and I think that's what needs to be fixed. Sears got back with American Home Shield and although I saw a message in regards to D&J after Sears left, I haven't received a follow up yet.

American Home Shield has always been consistent. I requested service because my bedrooms were not getting any air. I have my niece from New York who is staying with me now, and she is using the fan in one of the bedrooms. So, air should be circulating. I appreciate the professionalism of TrueAir Solutions. The guy said there was not anything that he could do because he said that we had a good AC. He turned down the AC and it got freezing cold inside, so he did not have to service anything. But we thank you for his promptness and his professionalism. He also said that if we close some of the vents on the west side of the house, then more air will blow on the other side of the house. So, that was the remedy.

I had a water leak coming from the main water line of the house. It was outside the house. The guys from IGD Plumbing claimed that it wasn't covered and they didn't perform any work. Other than that, American Home Shield has been alright. I submit claims online and they normally have someone come out within a day or the next day.

Besides what the plumber that was sent out was fixing, he anticipated three things that were going to break, so he went ahead and took care of it. I've had American Home Shield for 17 years and I don’t think that’s the norm with them, but it was great. It's important to have a home warranty and American Home Shield started listing several different companies. That was huge. I have a selection to pick from and I'm not just stuck with one. I liked that.

I’m happy with AHS. I've been with them off and on for about the last 10 years. I took a holiday and went with First American Home Warranty. They were a bit different but somewhat used the same people. However, AHS sort of let me cover only what I wanted instead of all the junk that I don’t have. It was what made it cost less per month.

The warranty was a included when I bought the house. And then I’ve used the service several times since then and liked it, that’s why I kept it. The microwave door needed to be repaired. It was broken. The dishwasher was smelling and the washing machine wouldn’t turn on. I submitted two requests through the website- one for my garage door and then one for the other stuff. By the next day or even later that day, both companies have reached out to me saying that they got the request. The garage people came out that week. When I spoke to National Platinum, they asked me some questions and I gave them the part numbers and stuff that they needed. And they said they had to order stuff and then they would get back to me to reschedule.

Our heater was not blowing hot air. I did the claim online. I called Mountain Heating & Cooling the next day. Unfortunately, it was a Friday so they couldn’t come out until Monday. They came out, fixed it and it was fine, much better than the last time. We had a heating issue in the fall which was with a different company and that was not a smooth situation. But it had nothing to do with American Home Shield. It was with the business.

When the downstairs AC was not working, the temperature was higher than what I set the thermostat for. I lowered the temperature to see if maybe it was just a glitch or something, but it kept doing that. It wasn't cooling. I didn't want the unit to freeze trying to overwork itself, so I raised the temperature. Usually, I have it set at 74 at the lowest and I raised it higher so it wouldn't work too hard. Then, I made the upstairs thermostat a little bit lower so it would cool a bit more. By that afternoon, the upstairs unit had stopped working. I left the fan running but I turned off the unit because I didn't want anything bad to happen. I was told I could turn it on but when I turned it on at night, the outside unit was like it was trying to connect something but it wasn't happening.

The garbage disposal was cracked and it was leaking. We submitted a claim online and Cornerstone Plumbing was sent out a couple of days later. The plumber was awesome and he took care of everything professionally. There have been no leaks since the repair. I like the people and they are trustworthy. We've been with American Home Shield since last year and everything has been good. It seems like sending the email online is so simple, and they get right back to you five minutes later. They do everything and they send you an email about who is coming. You don’t have to do anything and you just wait for the plumber or whoever is coming.

Our air conditioning is a major issue. Recently, we didn't have any cold air coming out and the fan wasn't working on the outside unit so the tech had to replace it. Our unit is 23 years old and I have a file of all the dozens of calls that have been made over the years to this air conditioner. It's costing me and the company extra every time. It doesn't seem cost-effective and I'm wondering why they don't offer to get us a new one or give us some money so we can get a new one. I've never asked them to replace it but after all these service calls and repairs they've had to pay for, that would be the most economical thing to do. We also have a pump in our basement and faucets that are not covered.

My plumbing claim went really well. The guy knew what he was doing and did an excellent job. He came out on Monday, which was fine. It wasn’t a sensitive issue. The issue was a faucet on the outside of the house in which you attached a hose to and the pipe inside the wall had bent. The faucet wouldn’t work right anymore, but he was able to fix the plumbing.

Our plumbing was backed up into the house. The master bathroom wasn’t flushing. We could try to flush regular water and it wouldn’t do anything. And in my second bathroom, the water was overflowing and it got into my other two guest bedrooms. I called Home Shield and the rep said she would call me within 30 minutes but she didn't. It was okay, I understand. Then, Your Texas Plumber came out here the next day and they were very nice. They did their job. Home Shield was very prompt with my issue.

I had one warranty company prior to American Home Shield and they just weren’t doing it. They gave me the runaround saying they don't cover this and that. I decided that since they don't cover anything, why pay them money? AHS came out and took care of the issue I had. Everything was good when submitting claims.

This is our second year with AHS. We had a different service then and we weren’t happy with them. We had Choice Home Warranty. And every time, I don’t know if it was because we lived in Nacogdoches at the time, but they could never find a technician. I would have to go find my own technicians. They never wanted to replace anything. Everything was, “No, we can’t do anything with that.” So, it’s been really nice with AHS. Every time we call, they come and either fix it or take care of the issue. I also use the online on the web portal and it works very well.

Our garbage disposal in the kitchen was stopped up as well as the dishwasher, and they were connected. The contractor was able to repair both of them fine. When filing claims with American Home Shield, you pick up the phone and call them. It would have been nice to be able to pay them when the contractors get here or after the work has been done but you have to pay ahead of time. Sometimes that can be challenging for me like so many Americans who have been laid off. But at this point, when you think about what it costs to do home repairs, it’s probably right in line with what’s expected in the market. So, it is what it is. I used to travel a lot but now that we’re in lock in orders with the COVID19, I’m home trying to get these projects done. If you have the money, AHS can respond quickly and they make sure it gets done.

We couldn't use the remote to open and close our garage door and we had to manually do it. It was my first time submitting a claim to AHS so I wasn't sure if my claim went online so I ended up calling someone over the phone too. They called the same day I did my application and they said they were coming on Tuesday. They came out and did exactly what we needed to have done as far as getting our garage doors to open and close with the remote. The guy was really nice and answered all the questions that we asked. We actually had to get new remotes and he told us where we can get those.

A friend of mine said he had AHS and recommended it very highly and so far, I have no complaints. When people come out, there's always a guideline. There is always what they can and can't do, but I understand that. Some stuff that they didn't fix, but I understand why. And overall, they fixed everything that I really needed to be done. I have three units and pretty much everything breaks down at the same time. I learned how to do it all at once and usually call in. I only have to make one copay instead of a copay for each different apartment or each different order. When my furnaces both had issues at around the same time, I was able to make one copay and the contractor looked at both of the furnaces.

Our Maytag washer wouldn’t start. So, we called the number that was on the piece of paper to the American Home Shield headquarters and told them what was wrong. Later on, they contacted and told us when the person would come. It was 9:00 to 1:00. The contractor was good, very professional and thorough. American Home Shield covers everything in the house except for the computer. So rather than trying to get every individual thing covered, we thought it was a good deal. My niece has them too and she's satisfied with them.

In the past, I had a bad experience with the air conditioning people, but not with Airmax. Airmax was very professional. However, the problem was kinda complicated, so they had to come back again. Although it took a couple of days, they fixed the problem.

I have four houses, all in a gated community, and I love 2-10 Home Warranty, but we maxed out on claims with air conditioners, washers and dryers and water heaters several years ago. Choice Home Warranty gave me a deal on signing up because I did all four houses and it was the biggest mistake ever. In fact, one of my friends told me to stay away from them. Everything was an argument and I ended up sending tens of thousands of dollars repairing ** that I thought was covered under the warranty. I've also waited up to 60 days to get things handled on claims, up to 40 days for parts, and then they say the part is not coming in.

I moved back into my home so I needed coverage. Initially, I was with another provider. I was calling around and American Home Shield seemed to provide me with the most coverage for the best rate. I called to submit a claim. It was automated and then it forwarded to a live person. The rep was very pleasant. He can’t control the contractor's schedule so he gave me a window as to when they will be contacting me to schedule. JT’s Electrical Services came out to fix the electrical in my bedroom as well as the lighting in the downstairs foyer. Interaction was very minimal and there was no real conversation. When he came in, he asked me where the issues were and I led him to them. He completed them and left. Everything's been working perfectly since he came.

American Home Shield sounded like the best warranty. I was impressed with the process. When I had electrical trouble, two guys came out and they were nice people. Then some lady called me up and told me that they’ll come out and do the lock changes for you, and I took advantage of it. For 75 bucks, they came out and got all our locks the same for our new house. Both were great people and did a really good job. I was amazed ‘cause you don’t always get good people who work hard here. Sometimes you get some bums. I’m totally satisfied.

The technician for the pool heater had to come and then, he had to submit a claim to the home warranty people. When American Home Shield gave me the approval, it was a one-day fix. He came out and replaced the pool heater. He showed me how to use it and what he was doing. He was phenomenal. I’ve been with AHS for a year and a half and I like having the security.

American Home Shield came highly recommended and it suits my needs, so I kept it for about 10 years now. My recent claim with them went fine. The tech knew what he was doing and fixed the problem very quickly.

I filed a claim Jan 8, 2020, it took 2 weeks before the problem was looked at. Bad compressor and is not in stock. American Home Shield sent the part to repairman. It took another 2 weeks. Going back and forth with them is like pulling teeth, no solution. Compressor replaced. Now a switch is bad. Had to be ordered, another 2 weeks. Switch replaced. Now the evaporator is bad. Again had to be ordered, so another 2 weeks. Replacement part defective, now it's been recommended that refrigerator be replaced but American Home Shield refuses. Now with Covid-19 going around I see no choice but to replace it myself. Bought my new refrigerator Mar 21, 2020. If you can afford to be in a position like I have been, get you an American Home Shield warranty, if you can't, don't buy their plan. They will take your money but customer satisfaction is something you will not receive if things go really bad.

This company has caused me nothing short of complete havoc, stress, inconvenience, & a complete time wasted in vain. Please buyers beware.. These people have no morals, integrity, or accountability, even contractors are unsatisfied with them. Took them approximately 3 weeks to get a simple service call accurate to have my electrical problem fixed, wanted the contractor to actual witness my circuit breaker tripped before approving replacing the breakers, after they authorize them to come out to replace them.

My claim for the heating unit went great. The tech came in right away and assessed the problem. He told me what was gonna happen or the solution and did it in enough time. He fixed the issue the same day. He was great. Our AHS policy is almost up so we’re gonna redo it again.

Holiday Business Group came out for two service calls. The contractor saw what was wrong and went back. However, because of the virus, it took a little longer to get the part. But Robert called me when it came in. He came when he said he would and got it fixed. There was also a washer. When he came back, he said I had to get the dryer off. I had to take the dryer off myself, which was kinda hard because I was here with my kids, but we managed it. I had to disconnect the dryer and figure out how to get it off of the washer. It would have been nice for him to have the option to have a helper that could have done that so I wouldn’t have been nervous about it. But he made sure that I knew how to hook it up properly, which was very nice.

Submitting the claim online to American Home Shield was very easy. Complete Garage Door Services came out and I was shocked at how fast everything was. AHS did a great job.

I'm very happy with AHS. Cooper Appliances recently came out for our claim. They've come in for the stove, the dishwasher, the refrigerator and this time, it was for the microwave oven. And they fixed it. They always send a guy by the name of Steve and they always do a good job.

They sent out a very professional guy for my AC unit. He was knowledgeable and clean. I have a switch in my AC unit that turns the unit off in the event that something gets clogged. So he cleaned it out and did a couple of other adjustments, and we were done. That was it. In bad weather or bad times, we have to worry about who’s available. It did take them a couple of days to get someone out, but luckily it didn’t happen in the middle of the summer. But AHS is on the same constraints everyone else is. So for 75 bucks for a visit, I can’t complain at all. But I didn’t really care for the person that worked on my refrigerator. It’s kinda messed up, but it’s workable for me. But for the AC unit, everything was top-notch.

When I call Home Shield, they have somebody to respond to me and they come out and try to solve the problem. I had a problem the other day when my refrigerator and my microwave broke. The people that came out took care of my needs and I didn't have to buy any new appliances.

I sent in a claim for a hot water tank and it needed some little part. The contractor was excellent and everything was good. Everything is going good with American Home Shield.

I like AHS very much. Every time I call, their customer service has been outstanding. They tell me that somebody will be contacting me within 24 hours, which is stated clearly. And they’re spot-on on that part. When the pool motor died, I contacted AHS and they hooked me up with the pool person. At the end of it, the contractor called me and said, “Before I come out, can you tell me what the motor size is? So that way, if I need to replace it, I have the part on hand.” I provided the information. He came out on time and was very professional. He did social distancing and didn’t come in the house. He walked around the back, looked at the pool motor, said, “Yup,” replaced it, and cleaned up his mess. It was a very good service.

The heat wasn’t working in the downstairs unit. I called AHS on a weekend to submit a claim. I had expressed to them that we needed it done quickly and they did. The technician came and repaired it the same day.

My dryer claim went pretty quickly. They scheduled the appointment then the contractor called me, came out, took a look at it, and ordered the part. Then within a week, he replaced the part. He has come out before and mainly met with my husband, but he seemed to respond right away, which was good. Some of the contractors don’t and you gotta keep calling them. That was what happened with my dishwasher. We had to keep calling the contractor. He said that he called me. I said that I didn't have any messages. I ended up having to get a new dishwasher.

I had Service America before then I went with American Home Shield three years ago and prior to my last experience, I would highly recommend it. The pool people did their job, finished it and the equipment is working. That’s where I want to be, but even though my pool claim has been resolved, I'm seriously concerned about my other claim because the guy said it's dangerous to use my oven. I can't use my oven at all. He took it apart, said he's going to get the part, and they haven’t contacted me back.

We’ve been paying for a long time. It’s been years but we hadn’t had to use American Home Shield. I wanted it to be just for an emergency, but we finally used them recently. Everything turned out good. Someone from Frank’s Electric came out and he told my husband exactly what time he would be there. He was good. He worked him in on another project to get the ceiling fan installed, so we were pleased with their services.

The plumbing issue was resolved within two days so we were happy. The claim went well and United Air Temp was great. We had them before so I was familiar with them. It's been about 15 years that I've been with American Home Shield and so far, so good. I haven’t had any issue with them whenever I needed a repair.

I’ve owned a few homes in my day and I’ve been with AHS since. They’ve always been good to me. Their timeliness impressed me. If I get a complaint in, it’s normally resolved within about 72 hours. Moreover, their contractors have been awesome, very friendly, and professional. I would call in advance because I work and they allow me time to get home.

My tub was clogged one time and I had a leak under my sink. I went through my company and submitted a claim to American Home Shield. K&S Plumbing Services LLC came out to do service and their tech did what he was supposed to do.

They could have a quicker turnaround time. But when I called them last time, the contractor came the same day. Normally, it’d take them a week.

Having filed a claim for a heating issue, American Home Shield sent out Seabreez and the tech who came said it was a ducting problem. I was charged 75 bucks but it wasn't a ducting issue. I had to send for my technician and I ended up paying him 100 bucks. I had him do an analysis and he said it was a sensor issue. AHS then sent a different company, Sun Power Solutions. They were good and professional people. They fixed the problem and everything is working okay so far.

Updated on 04/15/2020: To add to this. This is the 3rd or 4th time that we've used our American Home Shield warranty for our rental property and each time we have been very happy to have experienced/knowledgable technicians assigned to our case! I would highly recommend American Home Shield to anyone who owns a home and is looking for some peace of mind that they won't be hit with an unexpected expense due to appliances breaking down.

I've had American Home Shield forever. I had them when I was in California also. Sometimes, when an offbeat person comes to my home who has been assigned by AHS, they’ll come in, walk and take a look at the furnace out here, or the refrigerator over there, and they'll tell you what’s wrong or that it isn’t what’s wrong or it’s my fault. They’re not here 15 minutes and they leave. But this guy was here forever and he was so nice. I have never had a gentleman come to my home and spend as much time working on my furnace so thoroughly that it actually works now.

I have a slab leak in my kitchen, and the flooring and some of the cabinetry got wet. Aladdin Plumbing was quick. As soon as Jarvis was able to come and clean up the water, Alladin then came up the next day after Jarvis told them it was clear to go because they had to find where the leak was coming from. Alladin was excellent and he knew exactly what to do. He brought the right equipment out to look at it and was able to make a diagnosis right away. He still has to come back out and fix the broken pipe, and I have to turn the claim in to my insurance company for the water damage. This has been going on since last weekend.

We had a leak. There’s a small shower in our guestroom and when the shower was on, the hot water part was leaking. But our house is a 110-year-old Craftsman home and the walls are plaster walls, so it made it a little bit more challenging in terms of fixing it. So, the plumbing was all fine. I was a little disappointed that we ended up having to pay, with the repair of what we had to do, a little over $1,100 for it.

I bought my house and the previous owner gave me the Home Shield insurance. It expired this month and I renewed it last week. When my thermostat from inside the house was blank and there was no number, I decided to call my home warranty company. I did their automated prompts then they got me somebody live. I can also do my claim on the Home Shield website but I wanted to get somebody live because I wanted to explain what really was happening to my AC. I can also do that online though.

Home Shield's website is friendly and easy to use. I filed a claim online for our ceiling fan and the contractor was very quick. There was a wire he had to reconnect. It's been working since the repair.

We had a problem with our GE dryer. AHS responded almost immediately. The guy walked in and said that it’s an antique. It’s 13 years old, but he took care of it and everything’s fine. My experience was great. I highly recommend them.

The basket where my water runs through a filter into the rest of my pool broke apart. Part of it got lodged into the blades where the water runs through the filter going to the piping for the rest of the pool. I submitted a claim to American Home Shield and their contractor ABNation came. He had to take all of the stuff out so the water would filter. He was very helpful and within an hour, he was finished. He went to check my equipment and it's working right. Now, my pool is filtering.

I appreciate American Home Shield. I've been with them since 2007 and every time I needed help, they were right there for me. I didn't have to wait a long time to get someone to come out. It makes a great difference when you're able to reach out to someone that you've been paying and they reach back out to you in the time of need. Everything went well with our most recent claim. The tech from K&W Heating and Air was very knowledgeable and he explained everything so that I could understand it.

SJDI Electric came out for our electric issue and he fixed all the problems. He knew exactly what to do and took care of it. We were very happy. As our house is getting older, having AHS is saving us money. My only complaint is I didn’t realize the different levels there were and something that I thought was covered was not covered. I need to be more aware of the different parts of it.

Appliances constantly keep breaking and my husband decided he’s not gonna be fixing those so I decided to get American Home Shield. Recently, the dryer wasn’t spinning and I filed the claim online. I love the website. It's so much easier than getting on the phone. AHS sent me the text message when the contractor would be coming to my house. Sears came out and they were great. No complaints at all. I already recommended AHS to three of my friends.

A buddy of mine had a really good experience with American Home Shield. I went with them and so far I've had three different contracts for three different homes. So far, I've had fantastic luck with my main home in Loveland, Colorado. There, I had four things fixed including my claim last week for my furnace. AHS had people out relatively quickly and their contractor did my furnace. They also paid for 2/3s of it. Prior to that, they've also fixed my microwave, dishwasher and instant hot water heater.

Response Plumbing did a great job and repaired my garbage disposal. I was not there, but the tenant was very pleased with them. And I've been very pleased with AHS. I like their online service because you don't have to wait to get your phone call answered. You go online, request the service and almost immediately, you get the company that would be contacting you. That has been a big plus. And when you have a problem or question, you can always call someone. Moreover, they're very good at correcting whatever has to be corrected.

AHS is a good company and they're the best company of all the warranty companies. I've looked into the other competitors' warranty company and they may be a little cheaper but they don't have the 100% coverage that AHS offers. I may pay a couple more dollars but I'm paying for quality service. I have had my appliances broken down and they have repaired a lot of them.

I was having trouble getting the air conditioning to come on in the house. They’ve worked on it on a few other occasions since we bought the house, but it's an older system. This was the third time they came out for the air conditioner. When Piedmont Mechanical came, they diagnosed the problem in the first trip, and then they came back and replaced the motherboard controller. All is well. So far, my coverage with AHS has been worthwhile. You just call or make an online request and shortly thereafter, you’d get a response from them. It's a pretty good system.

The tech I had was excellent. He was efficient and personable.

My experience with my recent claim with AHS was good. The contractors were very professional, on time and got the job done quickly. In our last house, we had another home warranty and I have to say this one is better.

American Home Shield has good customer service when I call for repairs. The contractors call me right away, make an appointment and come right out. I like them a lot. I've had this home warranty for 2 years and I switched to them because the home people that I had before them used cheap products and the products American Home Shield uses are exactly the same or in the same price range of what they remove. I like that. I had my kitchen faucet repaired by the previous home people that I had and they put cheap products on there. I didn’t like it and I ended up taking it off myself. I went and bought something better and put it on there.

American Home Shield sent Specialty Services for an electrical issue that I had. Doing the claim was easy and the service person came out pretty quickly. He was fantastic, and he fixed the issue in less than an hour.

I had an electrical issue and the tech from B&M Services managed to get the wires connected so that there was insulation on it. But, he was not a low voltage electrician, and I told them what he said and I asked for a low voltage electrician who was familiar with handling thermostats between the inside unit and the outside unit. The air conditioning technician fixed it, but it is still not protected. He said, "I wanted to put it in a conduit. Then seal up the whole in the foundation where the wire runs through," but he was not prepared to do that. American Home Shield should screen whoever they are going to send out. I will just go back to the air conditioning people that I have do my annual check and ask them to do it -- but that is going to cost me a lot more money. Currently, I have been charged for a visit for both contractors that came out for it.

We called American Home Shield and within 24 hours, somebody was there. The contractor came out the day after but the part that needed to be replaced for the heating that we needed took four days and it was pretty cold. There was nothing we could do about that but they came with the part and replaced it, and it has been working fine since then. The technician was very professional, did his work that he needed to get done and was in and out fairly quickly. Everything seemed to have been done the way we were expecting it to be done.

The first company that came out for my plumbing claim said that it couldn't be done. But when Bestway came, they solved it. I was satisfied with the guy that came. He was quick, efficient and honest. He was great. Overall, Home Shield is okay. But there are some stuff that are misleading. Like when I called today and asked about certain stuff on my plan, the rep told me I had Terminix and then when I asked about it, she wasn’t aware. So they need some more customer reps that are aware of the product that they are selling.

AHS sent United Appliance to fix my microwave. They came the next day after I submitted the claim. However, they had to order some parts so the repair took about a week. Still, it was great. Now my microwave is working perfectly fine. Having AHS has been wonderful.

Crispy Air & Heating came out for a heating issue and they were quite efficient. They found the source of the issue right away, fixed it and left. They were great. They needed to fill the Freon in the air conditioner portion of the heat pump. And then we found a wire that had disconnected from the air handler, and they found that and reconnected it. So, that fixed everything related to the heater and the air conditioner portion of the heat pump.

The microwave broke so I called Home Shield. The tech from GE Appliances came out in a couple of days. He was very experienced and polite and he did a great job. Everything has been working great since the repair.

My wife had sent an email to American Home Shield for our AC that wasn’t working properly. A guy from AAA All Appliance came early in the morning the next day. We’ve had AHS for years, and I had difficulty one time on my claim on my drive door opener. I ran into problems with the company that was coming out and working on it. They said they had to come back. It was not a good experience. I finally had to stop with them, and I had to get somebody else to come and fix it. AHS tried to charge me, and I said, “No way. I pay once, that’s it. And you’re supposed to fix it.” Finally, that was what they did.

I have four properties and I have four warranties, and any time it’s something small and easy to fix, AHS has been great. But any time there's something that’s a little bit more expensive like electrical panel needs to be replaced, then they find a way to decline it. They should honor the full fixing of the issue rather than just patching or declining anything of substance that needs to be repaired.

The only thing that I have a major problem with American Home Shield is if the provider comes out two or three times for the same problem, they should try to reconcile and do something different. The contractor came out for my toilet about three or four times for the same issue with my toilet and I just need a new toilet. AHS just don't wanna give me one and toilets only cost $100. They like to patch things up. Also, I had a guy that just recently came out for my garage door. It's the wiring. Some of the metal parts on the door kinda got loose and they will eventually jump out. But that was not covered. I don't get it. I don't know why they will not cover a garage door.

I’ve been in this house for eight years and I've had American Home Shield since. It’s easy to call them if I have repairs that need to be done to my house and it’s a lot less expensive than calling someone directly. If I ask them to add a note to my account, like I don’t want Sears ever coming to my house or I like Blue Star Plumbing, they know to put that into my account, if I have a plumbing issue, to call Blue Star, because I trust them.

The technician did a great job and he was professional. He came right in, got right to work, figured out what was wrong and got the parts ordered. He said he was gonna come back and he said he would come back at such and such a time. He called me right at that time and said he was gonna be a little bit late because he was running late from a previous job. So, other than that, everything went well. The claim was all taken care of and it went smoothly. I've had American Home Shield for three different houses in the last three years. I've had issues and they helped me with them. It worked out well and they were easy to work with.

I like to have a home warranty because I have a fixed service call. When I know that I am covered, I have more control over my expenses. Another thing I like is that I don't have to choose the vendor. I expect that the person that the home warranty company sends to my home is already a good vendor because it is highly rated by the company. It's much easier for me. I only need to make one call and I am done. I don't need to be dealing with multiple vendors and trying to make the choice of who is going to be doing my repair every time something different breaks. Those are the two things that I value the most. When I had a plumbing issue and made a claim with Home Shield, that was okay. They sent out MacLin Plumbing for that. The concern I have though is that I had to call three times for the same service until they fixed it right. But I didn't have any out of pocket more than the service fee which was what I expected.

I’ve been with American Home Shield for many years and I’ve always gotten good service whenever we requested it. I got the home warranty to cover my appliances in case something goes wrong and the main thing I like is if it’s something that they can’t fix, they replace it.

I am discounting my business relations with AHS effective immediately! After almost 20 years as a customer, I am extremely frustrated that I have paid money into a scheme that offers none of the peace of mind advertised. I called in January 2020 after observing my water heater pipe leaking. I paid the $75 evaluation fee and a plumber from Mayes Plumbing was dispatched. I later received a rambling phone message from an AHS representative who listed all of the “other” parts needed but were not covered by my AHS plan & out of pocket costs. I called AHS back and asked for the list to be emailed to my address (the same one you send the newsletter to) and I was told it could not be emailed but that it would be sent out via US Post. That was in January and the list of parts needed & out of pocket costs still has not arrived.

A representative from AHS called me and apologized for the length of time to resolve this issue. She refunded the service fee and it has now been credited back to my account.

We didn't care for some of the workers our previous warranty company sent out. Some of the workers who came said that American Home Shield was better and they got paid quicker with AHS. We went with AHS and so far, they've been right on the ball. Their contractors have been good.

I am happy with them AHS. The contractor they sent fixed my plumbing issue right away with no issues.

Ray Stovall Plumbing came out for a plumbing issue and I feel much better about him than previous contractors that AHS has brought to us. Ray was very honest, efficient, professional, and accommodating. He's supposed to come back and install the showerhead. Other than that, it went really well. A previous contractor claimed that the issue with my faucet was covered by a lifetime warranty from the faucet company, but that wasn't true. Ray obviously knew what he was doing, what the issue was, and that the parts, which were not under a lifetime warranty, needed to be replaced. Moreover, he found the correct part on the very same day, came back and replaced it very quickly.

We had a leak in the air conditioning and I called Home Shield on a Friday. It was a series of automated prompts and it said that I would have information on when they were coming within 24 hours. Affordable Comfort came and did a good job. We noticed the drip before we were having any cooling issues with the AC, but we would have started experiencing some issues. The drip pan was clogged, so it was leaking internally, and they had to fix it.

I like that with AHS, once they fix something and you have a problem, they’ll come right back out with no hesitation and check it out as many times as they can. They sent out Air Majesty for my upstairs air conditioning, which wasn't cooling. The contractor was very professional and answered all my questions. He did everything on the spot and also gave me tips.

I've been with AHS for three years and they have been doing a great job. Any time I've had a claim where somebody came and fixed something, I've not had any issues. For my plumbing issue, the contractor did a good job and fixed the problem. However, their first time out didn’t resolve the issue, but the second time did. And when they came back out, they weren't here for more than 40 minutes.

High Altitude Plumbing recently came out for a leak in an upstairs bathroom. It was coming through the ceiling downstairs, so it was very critical. They came right away and they did a great job. Then I discovered my other toilet downstairs had a small leak I could see on the floor. So they came back and did that one too. They came out the same day. One guy left and then the other one came about two hours later. I would recommend them. I’ve already told people about them. They were great. It was a wonderful experience.

I like the AC contractors. They did exactly what they needed to do and fixed things that were not right. They were very good. I had them come back a second time to make sure it was good for the summer coming up. It sounded like it was making funny noises but the guy opened up the air handler and it's all mildew. It's 20 years old and we're contemplating just buying a new system.

What American Home Shield advertises is basically what you get. You can do your claims both on the phone or online. You put in a claim and they come right out to evaluate the situation. If they can fix something, they’ll repair it. If not, they’ll replace it. But they should improve the time-lapse. My refrigerator went out and it took me almost a month to get a new one. And even when I kinda agreed to go buy one, they’d just reimburse me. It was like, “You try to be almost a month without a refrigerator.” They sent a technician out here and he said that they had to order a part. That took a while. Once they found out that the part was no longer made, that took a whole lot of time to get corrected. I was without a refrigerator for all that time when I could have gone and bought one then they could have just reimbursed me. But they have their rules and their policies.

The heat went off and it turned out it was a gas valve up in the unit wasn’t allowing any gas to come in from outside to turn on the heat. The tech did a good job. He was fairly quick to come out after I called in the claim. It took him a day to do the job because he found the problem and then had to go back to the office the following morning to make sure the unit was the proper unit and then, he brought it out and hooked it up and it was fine.

American Home Shield came with the house 30 years ago and they didn’t fix anything which was very frustrating. I haven’t had them again until I purchased this house and I've used them a couple of times. I'm probably paying more for it because the things I've had fixed have been small and would have been $70. I've probably not saved any money, but it's just peace of mind.

When our oven was going in and out and not heating properly, I made a claim through the website. It then popped up on the screen who my contractor was gonna be then they called me within a couple of days. Lake Area Appliance Services came out and looked at it. The guy thought it was one of two things. He ordered one part, it came in, and said it didn't work. They tried to order it again and couldn't find it, but in the end, they did a really good job. We have four children who are in private school. If there's a big expense all of a sudden for an appliance, that can be hard for us sometimes. We've had American Home Shield for two years now and it's great. Plus, I know they send out good service people, so I don't have to worry about who's gonna come out here.

Submitting claims was a snap. It was much easier than I anticipated. The service of the contractor was much better than the local fellow who we had out to just do some inspection and run some basic maintenance. The Home Shield guy came from Columbia, South Carolina. He was far superior, knowledgeable, and great.

In January, the tech came out initially and I assumed everything was working. But I realized something with the thermostat wasn’t working right and he replaced that. Then I noticed that when the unit came on, I could smell gas coming through the vents. That was when I called AHS and reopened the claim and said it wasn’t fixed. The rep was friendly. The tech came out and assessed it. He was very responsive and knowledgeable. He took his carbon monoxide tester out and realized that there was carbon monoxide in the house. He had to order the part and come back. But in the time he was working, it was all well-done. And he got the job done in a timely manner.

The gas company reported a leak and they complained that because of that, they shut down the HVAC. They were also complaining that the heater was not working. So, there were calls to come and check if there was any. When the contractor came, I showed him where the equipment was located. He went ahead and told me that he was gonna test for a leak. When he was done, he explained the product he used and the reaction that showed that there was no leak at all. Then, he explained that one of the tubes were into something and they were not supposed to be in. He had to take them out.

My heater was not turning on and staying on correctly, and so I submitted a claim for it online to American Home Shield. The technician from ES and Air was great. He was very professional and timely, and everything was repaired that same day. Overall, that went great.

I prefer submitting my claims to American Home Shield over the phone, and their reps are fantastic and great to work with. The guy from Repair Solutions is usually here within a day. He looked at both the washer and the dryer. The washer was leaking and the dryer was making a sound like it was gonna take off. The dryer was an easy fix. The washer, on the other hand, was a little bit of a problem. The seal wasn’t sitting quite right, but he was great in dealing with it. He came back and checked it out, and he never complained. He also called us to make sure everything was good. I like him. He has also worked on our refrigerator that went out, and he was wonderful to deal with. He came and looked at it, ordered the part, and then he was back within the same week. Everything is working great.

I submitted a claim online to American Home Shield for my dishwasher. I got an email back saying somebody had been contacted and they would be contacting me within 48 hours. A tech from Repair My Appliance Inc. came and looked at the dishwasher. He was very pleasant and went through everything. He showed me stuff and said he would try to order the part needed. He told me he somebody would be back in touch with me to fix it. AHS then just replaced my dishwasher.

This was my first claim with American Home Shield and it was a piece of cake. The response time was awesome. I sent them an email and in a matter of just a few minutes, I had a response. An hour after that, I had an appointment scheduled for the next two days. My air conditioner quit working and it turned out that the fan motor was burned out. So, it had to be replaced. Everything was wonderful and I was very satisfied.

My policy with American Home Shield just started on Sunday and I had to use them literally that day. The service so far has been great. They were really responsive to getting to me to schedule someone to come out. Luckily, with everything going on, I’ve already been home. So trying to find a schedule for them to come wasn’t hard. Someone came out on Monday but unfortunately, that plumber didn’t service the tankless water heater that I have so they had to send another contractor. The next contractor came out on Wednesday and they looked at the problem right away. They were super professional and they let me know what the problem was. Right now, we’re just waiting for the part to come in. I just wish I have an estimated date of arrival for it because I am home so much and I do need hot water.

The technicians identified the problem with the heater, fixed it, and even did a little service while they were here. They were very nice. There were no additional charges, except for when I had them change the filters which you didn’t pay for. It went very smoothly. Other times, when you had a bigger problem, it was a little bit more difficult.

With AHS sometimes you get somebody who understands what’s going on and they ask the right questions and sometimes, they don’t. I had one gal tell me she was going to work on something and get notes in, but she didn’t follow through. I called the next lady and that representative was on it. She handled the business and got everything taken care of.

The plumber was very, very nice and very respectful, but I was glad my husband was here because he wanted to do things that really made no sense. We kinda knew where the leak was coming from and it was just common sense to us. We have a crawlspace underneath our house. The night that I called to make an appointment with the contractor, my husband had crawled underneath the house and he saw where it was coming from. So when the plumber got here, I told him where my husband crawled underneath the house and where the leak was coming from. The plumber crawled underneath the house too and he said he could see where the ground was wet and we should look right above that. But he wanted to cut a hole in our subfloor. But we have crawlspace.

When Appliances and More came by, I had one of my parents there and they had no problems with it. The contractor fixed the problem of our refrigerator. It’s been easy to call and get stuff fixed with American Home Shield because I am not mechanically-minded.

I submit claims with Home Shield online and then a contractor usually comes out in one to two days. A-US came to check our air conditioning unit which wasn’t working properly. He was professional. But when he called me back, he was not. I wasn’t satisfied with his diagnosis. Home Shield called to tell me what I would be out of pocket, and then I expressed my concerns and they relayed that information to the company. The very next day, the tech called me back and I told him that we were seeking a second opinion.

I've had American Home Shield for a while. A couple of years ago, I used them. I called about for the hot water heater again. I couldn't understand why AHS wanted to go back with the same hot water heater. I wanted to have a different one because this was the third time with this particular hot water heater, and I didn't wanna go with it anymore, but I had to go with it because that was what they wanted to help me with.

We have been with American Home Shield for 12 years and when something couldn't be fixed, they would replace the product without any problems. The service call fee of $75 is okay and it’s awesome when it doesn't go over. But AHS should find different contractors and should not use people who are gonna rip you off. We had to get a water heater replaced and we came out of pocket way too much. We were kinda stuck because our water had literally been off for probably a week. The contractor didn't contact us and they overcharged us. I wrote a review on their website and everybody was saying that they were a rip-off. I didn't know that then and it was too late. Also, we have a pretty good-sized town here that you would think AHS would use more local, but they use more out of town.

We’ve seen American Home Shield advertised on TV and we’ve heard people say that they're a good service. We decided to try it and we’ve been with them for about a year. We had a plumber out and he charged us $75 for a copay even if he didn’t do anything. He said the garbage disposal was okay. But when we had a claim for the refrigerator, a new condenser was put in. We’re happy with AHS although we only use it when we need to. They take care of us when we need something.

Our AC was not operating at all. Ants had gotten into the contact and made it bad, but the guy from Airmax repaired it the same day on the same trip. It was quick and easy. He seemed very professional and we were happy with that one. He was great. We have another open claim right now with a simpler item, but it's a more complicated repair. We’re halfway through that and we're awaiting to hear back on it.

Home Shield's process seemed pretty easy. However, we've had to kick one contractor out of our house. He was sent to us and was just very problematic, caused more problems to our equipment than in the beginning, and there were multiple lawsuits against him in our town. I found out as I was complaining on social media about that guy. And then, when a year and a half or so later I had a problem with our HVAC and put in the online form, Home Shield sent that same guy back out so we had to cancel that. They don't have a way to permanently block a contractor from coming out. I would have to call and do it manually.

Submitting the claim online was quick, and On Time Plumbing & Heating was great. The service was good and they were prompt. They were out here that day and had it fixed. I was satisfied with the timeframe. The guy was swamped and there were some more issues that he was not able to take care of, but I was able to take care of them. American Home Shield said that I could do three plumbing claims at one time, but they should allow you to file more than that. There are four sinks in the house and if all four are leaking, they will say that I will have to do each sink individually as a claim. But then, they only let you do three.

We had a short in one of the connections of our air conditioning unit. I spoke with someone from AHS when I was scheduling and we were able to get what we needed to be scheduled quickly. I wasn’t home and my wife let the technicians from Three Brothers in. They were our contractor for this claim. They seemed to be quick and in and out. The only thing was we are in Houston and it was getting warm. We couldn't get someone out for a couple of days but that was because Three Brothers was all booked up. That was the only delay. Other than that, everything worked fine. Our AC has been working since then. I’ve had a good experience so far with AHS. We’ve had two issues and luckily, they were issues that didn't take a whole lot of work or equipment so technicians were able to come out each time and fix the issue right away.

The blower on my heating unit wasn’t working and I called American Home Shield. The customer service reps from American Home Shield have always been helpful and the next day, Ohana, the contractor, came out. They got it done in a hurry but very efficiently and the heating unit has been working fine ever since. My house is 60 something years old and you know that AHS is there.

We thought we had a leak so we filed a claim and Absolute Plumbing came out overnight. It was a stopped up drain and the tech did an excellent job. He found the clog, which was upstairs, so we were dripping through. He got around to where all the connections were and confirmed that nothing else was leaking. Home Shied has been great so far.

A ceiling fan and a light fixture were both out. I filed a claim with AHS and the process was easy. Then after a couple of days, the tech from Strong Tower came out. He was great, very professional, and very nice. Since then, everything has been going perfectly and we love the fixtures. So far, we’ve been very satisfied with AHS. But the last contractor that we had for a plumbing issue cut into the drywall in our bathroom. And he said that he let American Home Shield know and they were sending somebody out to patch that drywall. But they never did and we still got the hole. It's not in a very conspicuous spot, so we'd forget about it, and that wasn’t his fault. I hadn't followed up much on it either but that’s something that Home Shield was supposed to do.

Our dryer stopped working one time. We also had an issue with our ice maker in our refrigerator. It made ice but then the ice would start melting on the bottom of the tray. So, we would get this huge block of ice that forms. Every two or three days, I would have to go in, pull the ice tray out and chunk up all the ice to get it out so that we could get new ice in it. We submitted a claim through American Home and they sent out an appliance repairman who has really poor reviews on Yelp about his timeliness and his ability to perform repairs. He said that he had to order a part for the dryer which he did. It came two weeks ago and he came back and repaired the dryer. He then said that the issue was not the part that he replaced but the motor. I don't understand how he didn’t troubleshoot that right away.

Home Shield has been great. When we had a plumbing issue, my wife was home when the contractor came and she said everything went well. They did an outstanding job.

I called AHS and spoke to a live person for a slab leak. They said that the contractor would call me within 24 hours. I was disappointed with First American Plumbing. Lonnie, the plumber, did a good job and checked everything out. He explained what he was doing and then told me that I had a slab leak, which I knew. He told me that their solution was to tunnel under the house, under the slab, to get to the leak and repair it. He also told me that it would cost me $8,666. He said that if I paid him the $8,000 that day, I'd have a 10% discount. I talked to my wife and he went to the car to call AHS. Then AHS called me and said that they talked to the plumber. I said that $8,666 was kinda high and that I was gonna get a second opinion.

Sometimes we had good experiences with Home Shield, sometimes not. I called them for my washing machine's rinse cycle that wasn't working. AG Appliance Repair came and found another problem, and then got a part. They came again, replaced the part, and found another problem. They again ordered the part, came back, and finished the job. They were excellent.

AHS has been quick and efficient for us. One time, our garage door wouldn't close and I submitted a claim online to AHS. They told us to expect their contractor the next day. K.T.M. Door Control Inc. came out and they fixed my problem quickly.

I recently purchased my home and within the first month of moving in I noticed the inside coating in the cavity of the microwave was peeling. I filed a claim with AHS and they sent a technician out to service it. The next day I was called by AHS telling me that this is not covered under the protection plan that was purchased through my escrow. They also said that the microwave was functioning properly.

We just got the policy from American Home Shield in September and this is our first claim. Comfort First Heating & Cooling did an excellent job. They had to order a control board for the furnace. I didn’t have any heat for several days but I went out of town, so I was okay. I was here when they first came and then when they came to put the part in, and I was pleased with them. They were on time and they were very professional.