American Home Shield Reviews

I had a plumbing issue and American Home Shield sent A & M Plumbing. They took care of everything, and I haven't had any issues since then. They were here for about an hour and a half. It took a little while for them to resolve the issue because they had to redo the whole thing. They were friendly and good, too. I love having the home warranty. It is definitely great.

Our dishwasher wasn’t pumping any water. The tech had to replace the motor on it. He had to order the part, and he came back and put the part in. He was great, very knowledgeable, courteous and very prompt. He did a great job.

Ambient Air was very informative. First, they let me know what was wrong with my AC system. Second, they told me what I needed to have corrected and that they would get back with Home Shield to see how they needed to proceed. They said Home Shield will contact me and that's exactly what happened. When Ambient Air got an okay to do the repair, they came out in a timely manner. They did an excellent job and my air is now working. This is my first call with Home Shield and so far, I'm very pleased with them. They followed the contract and I would not have known what companies to contact, yet they did that for me.

We moved in, and we immediately had an issue a few days later. We went online to submit a sink stoppage claim and it was easy. The claim went well too. The contractor communicated really well. There was a lot of text message updates saying when they were on their way, so we had a heads up when they’d arrive. The guy arrived right at the beginning of the time window we were given and he was great. He was professional. He took care of the issue and addressed it. Overall, the experience was seamless from the user end.

At first, with all these problems I had going on, I wasn't sure about getting an appointment with American Home Shield but their service was fantastic. I went online and I got a message back and said to call. Then I tried calling that number, but they ended up calling me and I had gotten an appointment for the next day. It was really quick getting a response back. The technician was knowledgeable, courteous and professional. I was very pleased with getting this washer fixed and it was a simple fix that he knew. I also had one other previous call with an electrician and I had no problem with them too.

American Home Shield has been great. There have been a couple of things they fixed for me. When a plumbing on the filter leading to the backwash broke down and the PVC pipes were broken, I called them. I started out with the automated system but I ended up speaking to a representative. They said that the contractor they selected would contact me with the time that they could be here and that’s exactly what happened. The tech that came, Jason, was outstanding. At another time, the dishwasher needed a control board and American Home Shield recommended a contractor. They came out and they were outstanding too.

After paying to repair my air conditioner, I decided I needed to get a home warranty. I remembered I had been getting emails from American Home Shield that I didn't pay attention to. I went with them and one time, I put in a claim for another air conditioning issue. AHS had their contractor reach out to me and I dealt with their tech from there. They worked as fast as they good. With all the stuff going on, the mail has slowed down and the tech was appreciative that I was understanding that it was not his fault that he can’t get the compressor needed.

Herbert Plumbing's contractor replaced the water heater. I put in the claim at Thursday and then he replaced it Monday, because there was a weekend in there. He was great. Everything was good. Our only issue with this claim was there was a bigger fee than we expected. In the past, every time we got something fixed, we just paid our deductible. But this time, maybe because of the age of our water heater or something, we ended up having to pay an additional $600 out of pocket. So, the contractor didn't say what Home Shield covered and what his fees were. We've been paying for this service that we think is going to cover a repair and then the contractor came and it was, "Well, we don't cover your repair." That was disappointing because we've been paying Home Shield for five years now. We tried calling them but unfortunately, you get some call center and it's really difficult to understand them.

I submitted a claim online to AHS because the hot water heater went out. The website was fine. Then I got an email and someone called me. Everybody was great. The contractors came out and checked the issue. The other guy came out the next day and installed the hot water heater. So far, so good.

I have rental houses. Stuff would break and it would be a pain to get contractors. My real estate agent who also had rental properties told me it's easier to have a warranty for a lot of the smaller problems. I got AHS and one time, I had some issues with a couple of switches for lights as well as a couple of outlets that weren't working right. I went online and submitted a claim to American Home Shield. Their contractor from Hopwood Electric, LLC came and he was really good. I've been happy with my AHS warranty.

Submitting a claim for a plumbing issue to American Home Shield was very easy. I called and their rep started sending me notifications on who they picked to do the job. Circle Mechanical handled my claim very professionally. The worker who came out gave me a notification when he was heading my way. He was prompt and did a great job. Each claim has a deductible of $75 with AHS which is a great price for what people get. I was very satisfied with their service and I have already paid for an additional year with them.

I love Home Shield. Recently, an issue came up with my dryer. I filed a claim online and it was very easy. A tech from United Services was here the next day and he fixed it in 10 minutes.

I submitted a claim to AHS because the outside unit wasn’t coming on and I could hear the blower running in the inside. So, when the technician checked it out, he said it was a contactor that he had to replace. It didn't take long to do it. The reps of AHS were very fantastic, considering everything that we’re going through in our country. I was very impressed. Everything happened so quickly.

I did a bunch of searches and talked to different people that had home warranty companies. Home Shield did pretty good. I’ve been fairly impressed and pleased with their timeliness when I had to call. They’re quick to respond. The latest contractor that came out was for my AC. He was very professional and knowledgeable. He was quick to get things done and answered any questions I had just because I haven’t done a whole lot with this type of stuff. We’ve been through some things that happened where I couldn’t pay a bill and they were very kind to let me pay it later without hurting me too much so it has been really neat. They’ve been really helpful folks.

Our claim for our air conditioning went excellent. The contractor came out the next day and had it fixed that same day. I couldn’t have asked for anything better.

I’ve used Flash Garage Door Services through American Home Shield on two different properties. They were pretty prompt and real courteous. And they fixed the problem on both of them. For my last claim, the actual shaft that drives the chain had broke and I requested for a service online. The website of AHS was plenty user-friendly and within about 30 minutes, I had a text telling me the techs would be out the next day. They were great and the guys that came were professional. They got in there, did their work, and left.

I called Home Shield because there was so much wrong with the house when I first moved in. The contractor did not show up when they were supposed to, which was the 9th. But they called and asked to send a message to reschedule it for the 17th and they came. They said they couldn’t fix the stove. Then, I called and put the claim in for Home Shield to come out to check out the dishwasher because the water was running out. The plumber that they initially sent said it wasn’t the sink or the garbage disposal and that it was the dishwasher. When the tech came, he said it was not the dishwasher, it was the garbage disposal. He showed me where it was. They responded promptly and they proved it wasn’t the dishwasher. The tech looked at the refrigerator while he was here and said there was nothing wrong with it. He said I had an overflow where the ice is, which wasn’t coming out.

Our ice maker quit working. My husband called American Home Shield and their contractor, The Fridge Guy, came out and looked at it. The tech figured out what the issue was. He ordered the part and came at the time he said he would. He was pleasant too. This claim was very well executed by AHS.

The temperature of the front left burner would go up and stay up no matter what setting it was on. I then went online and had to find my account number -- everything was smooth. And then I had somebody calling me and we set up a date for Sears of Kansas City to come out and take a look at what was going on. After that, they ordered the part. When it got here, someone else came back and put it in. We didn’t have to call anymore or do any more paperwork. It was one email and it was very simple. It has been working fine now after they put the part in. I’ve been living here for about 13 years and some of my appliances are old, like my washer and dryer is at least 13 years old. They are still functioning fine, but we said, “We might as well protect them if we can,” so we got American Home Shield.

Compared to the warranty I had, Home Shield appeared like they covered more and they cost less. One thing I'm very dissatisfied with them is that I put a work order for my furnace in November of 2019 and I don’t think they covered what they should have. One of the companies that they sent out here, Southern HVAC, did a preventive maintenance check. They kinda found some issues, but they said they couldn’t submit that to the home warranty because it was just preventive maintenance. I had to pay another service call fee and the people never came back out. But then they submitted to the warranty company. They said the whole furnace needed to be replaced and my wife and I had to pay about $1,200 out-of-pocket. Home Shield said we can do a cashout and they said that they would pay up to 400 and some dollars to get somebody else doing it. But if I’m already paying $1,200 for fittings and extension, then that’s not doing me any good.

The people that answered the phones on the call center are very difficult to understand and they seem to repeat a lot of the same thing. Still, when they sent out Professional Plumbing Services, they were on time and everything is well. Having a home warranty is an absolute requirement and I've had American Home Shield for 10 years.

I like the fast service if I needed to get something done. And when I call, the contractor usually scheduled it pretty quick. For our recent claim, the plumber came out after only a couple of days which was not bad, considering everything that's going on. I love Home Shield. However, I’d like to speak to someone that speaks English. They connected to a call center, which I understand, people have to work. But sometimes, the translation gets a little lost. But otherwise, it has been okay. The toilet sounded like it was running all the time or flushing by itself. And apparently, there was a leak somewhere that Circa Mechanical had to fix. It sounded like it was pretty involved when the guy was in there. He did a lot of work and got it all done in one day. He was very friendly.

A friend of mine recommended Home Shield. I had some questions about the first contractor, but the second fellow came out and immediately told us that on the previous visit, the tech discovered that the refrigerator was defective but he didn’t say anything to me. So when I called back and got the second tech, he said he noticed in the notes that the refrigerator was defective and that he would send in to the company and let them know that the refrigerator needed to be replaced. I replaced it last month.

I called American Home Shield and I spoke to someone. I let them know exactly what was going on with the switches and how many I had that were not working. I had a switch that wouldn’t turn on and there was another one, one of those bypass type switches, that was not working at all. It went out and was bad. The rep sent me the information on the contracting company, Hopwood Electrical. She told me who was gonna come then she emailed it to me as well.

The contractor came out for a refrigerator issue, and then they came out for my home heating system about a week later. They fixed both issues. With the refrigerator, one of the blowers was bad and they had to order the part. Then my heater was blowing cold air and they said the pilot light went out and there was some tube that they had to clean and resand because it got corrosion on it. They did a fast job. They were here, they got it done and they were out the door. They were professional and courteous. I couldn't have been more happier.

I love American Home Shield. The service is so convenient and efficient. It’s great. I had Jones Family Appliance come out once to take a look at my washer which wasn’t spinning and they also came out to take a look at my fridge which was not cold anymore. I filed my claim online and the techs came out in less than 24 hours afterwards. They were very pleasant, very nice and personable. They got the job done very quickly as well. It was really a positive experience. I’ll be happy to work with them in the future.

We've had Home Shield for at least seven years and they've been very good to us. We had a water spot in our ceiling in the kitchen once and we figured it was coming from the upstairs bathroom. I made a request online and that was super easy and simple. Five days later, a very nice guy came and went up there with me to help me try to diagnose the problem. It was great. Since Home Shield doesn't fix the drywall and I wanted to minimize cutting a giant hole in my wall, I told him I didn't want to cut into the walls and things. He gave me some advice on what we could do to see if it was a real problem or not, like putting more caulk around the tubs and different cracks. He pointed out a number of different cracks, so we did that. He also told me that it's under a 60-day warranty, so if it doesn't work, then he would come back again. Now, we're just waiting to see if that takes care of it.

Our air conditioning was not blowing cold air and it was fantastic dealing with the contractor. He did a great job and American Home Shield was very good.

We had water heater issues and Whitney Electric, Plumbing & Heating came out within four to five hours. Overall, I'm quite happy.

I called the claim in to American Home Shield, but the contractor took a while ‘cause Sears was supposed to contact me. I then called back to get in contact with Sears, and then they put me in contact with All Brand Appliances. They came to my house and fixed my ice maker. It's working now and I'm very satisfied with AHS.

My condenser was freezing over. So, I cleaned it myself, and then it froze over again, so that's when I put in a claim to American Home Shield. Hedberg came in and said the system was working well. It was a little low on Freon, so they put a little bit of Freon in it. They said that was gonna be no cost. Everything else looks fine, the condenser coil just needs a deep cleaning and that is not covered. It would have to be out of pocket. The deep cleaning would consist of cutting it out and power washing it. It's a whole process. They said that's the only thing they could think it could be because all the numbers are running well. But ever since they came by and they put the Freon, the AC has been working amazing. It's running better than it was before.

My claim with American Home Shield went pretty smoothly. I just purchased the new appliance right through them, so I didn't have to have anything upfront. The contractors they sent out were very friendly. I did my claim online. It was very speedy. On the most recent one I did, the contractor was here the same day I put the claim in. The whole Corona thing was going on, so maybe they weren’t busy, but it worked so good for me. Also, they protected themselves as well as us very well.

When my water heater was leaking, I did the claim, as I typically do, online. It was pretty simple – just a couple clicks and that’s it. The contractor would notify me. First Response was also able to come out relatively quickly as contractors usually do. This guy was excellent too. He identified the problem and told me what he thought needed to be done and that he would take care of things on his end. So I was very impressed. I was very satisfied and would highly recommend American Home Shield to anybody. I got the warranty because we had just bought our home and it was an older home. Plus I had never owned a home before. But having to rent homes, I know that things go wrong. I wanted the peace of mind because I know I can’t afford all the new appliances.

I submitted a claim to AHS and they told me they would have their contractor out within a day. AM PM Plumbing came out and they were on time. They were very professional and they fixed the leak in my plumbing. Things have been fine since then.

Our AC had a problem. It was a Sunday and we needed somebody right away. We had an air conditioning company come out, one of the biggest ones here, and our bill was estimated to be $22,000. I told them that was ridiculous, so they dropped the price down to $17,000. I still told them it was ridiculous, then they took down another few hundred dollars.

AHS has been very good for me. For my recent appliance claim, their contractor, Sharper Service Solutions, was absolutely outstanding. It was unfortunate that they found three problems. Still, AHS was very simple about getting it all done. I also have AHS's warranty at my beach house in Grapeview. There, it's a little tougher to work with the warranty 'cause there aren't a lot of service providers. Anything AHS can improve there would make it easier for me to contact third-party providers and get them paid. I've had AHS for almost two years now for my beach house and for five months for my primary residence. I'm considering buying their warranty for all my rentals. I'm a happy customer.

My AC wasn't turning on one time. I submitted a claim to American Home Shield and their guy from Total Air Care came and did a good job. It turned out that a line was clogged. There was something that would come up and when the water hits that, it stops the AC. He cleaned up after himself and made sure that things were the way they were when he got to my location. I've been with AHS for a couple of years now. I had an occasion when I had a problem with two of my ACs which I fixed on my own before their guy had a chance to come over. I had no problems getting my money refunded. I'm quite pleased with this warranty.

Our AC unit was running constantly whether it was the heat or the cooling system, especially when it would get warm outside. Now, spring is starting down here in Georgia. The AC would get down to 74 even. We didn’t have it super high and 10 minutes later, it’d be running again. I made a claim with AHS and they sent out AAction Air. When they first came out to kinda check out the condenser outside, I wasn’t sure if it was an issue there or a short in the system. They went and looked at the Freon and found a giant leak. They told that the system was just eating the Freon and it was losing it like crazy. They took care of all that. They were awesome. I got a call from AHS saying that they've decided that the system that’s up in the attic needed to be replaced so they replaced that.

I had a couple of service calls during my first year with American Home Shield. The very first service call was extremely frustrating because it was clearly a breach of contract. I work with construction law a lot. The contract states it covers all defects and labor. There was poor labor or installation on the water heater and they would cover the cost to replace the water heater but it was just the water heater itself. They would not cover the cost for the shoddy labor. On top of that, the plumber that American Shield used was price gouging substantially. He was changing maybe 15 feet of PVC and he wanted to charge over $2,000 for that. The materials alone were $30. Being in construction and knowing what things cost, I was furious. I just fixed it all myself.

A part of my hot water heater went out so I called American Home Shield to submit a claim. The contractors came and fixed that. And then, we called them again 'cause I have a gas leak, but then they said that they weren't servicing Victoria anymore. So now, we're currently trying to find someone to come fix that. The contractors that came were great. My problem is with AHS. I can't get anything done. Every time I call them, it's like I'm having to find my own company right now. They send me 15 companies that they don't deal with. I'm like, I pay $77 a month for American Home Shield, and I'm still having to try to find someone to come out and fix my gas leak. Also, they were telling me that I was gonna have to pay for it upfront and never gonna pay me back. I told them, "Nope, I'm not doing that either because that's why I pay my $75 fee that I've already paid them." I'm not very happy with AHS at the moment.

I got a warranty from AHS because somebody I knew had used AHS for years and were happy with them. The vendor that came for our recent claim was great, professional and clean. He told me what he would do if he couldn’t fix it right on the spot. He told me about how many days to expect and came back right when he said and took care of it.

My recent claim with AHS regarding our plumbing went great. The issue was the water heater. I called one day and the contractors came out the next day and replaced it the next day. It was all done within a couple of days. They were very quick. Our coverage with AHS is good. It would have been nice if they covered the permits that needed to be pulled, though. But they're pretty responsive and they called to follow up and make sure that I got the service, so I appreciated that.

When my disposal was not grinding at all, filing the claim for it was extremely easy. I put the claim in around 9:30 and I instantly got an email stating that AHS had received my claim and then within five minutes, they told me who the company that was gonna be contacting me was. That company called me at 10:54 AM and said that they could have somebody here between 11:00 AM and 1:00 PM. I looked at the clock and said that 11:00 AM was in six minutes. I was told that they have a contractor out in the field and their appointment just got canceled. The contractor was here by 12:30 and was done by before 1:00.

Home Shield has always been right on top of it and I have service with them a couple of days usually after I’ve requested a claim. We had a bedroom light that was flashing. It would be on for a little while, and then it would almost strobe. It was annoying. Ragan and Molinet Electrical had to come twice. The tech did what he thought it was the first time and then the problem came back that evening. They were back a couple of days later and we’ve had no other problems since then in our home. The tech said he did everything he could. If that didn’t fix the problem, then he would have to go into the wall, and we hoped not to have to do that, but he seemed to have fixed it. He was great. He was very personable and professional. He explained everything to me, told me what he was going to do, and what he did. I was very happy with him. I’ve always been really happy with Home Shield.

The latch on the dishwasher was broken. I tried to fix it, but it was obvious it was broken. When we called American Home Shield it turned out that was the correct evaluation. The process was pretty smooth. The contractor called us about when they were coming out and narrowed the time down from 8:00 to 5:00 to 4:00 in the afternoon. The guy got here a couple of minutes late, but he figured out what was wrong, ordered the parts, scheduled another appointment. We got the parts on Thursday night, and I called Friday so they showed up Saturday. The guy replaced the door gasket. It took him probably less than 30 seconds to put the part in. It was fixed. He did it flawlessly.

My furnace wasn’t working. Submitting the claim with American Home Shield was pretty easy once I figured out how to do it online. I’m starting to do my claims online. In the past, when I did one before, I did it on the phone. But this time, I was able to do it online, and it worked out fine. C and R Repair came out three times but they were always out the next business day. They were great. I was very pleased with the techs and their professionalism. I highly recommend them. Since the repairs, I now have heat. It’s wonderful. We’re really happy with AHS because this would’ve been about a $900 repair. And I got peace of mind knowing that it’s there and I can call them and they take care of everything.

None of the outlets were working outside and that was when the technician came in. It was pretty easy to submit the claim with AHS. But the categorization of the issues is limited. It would’ve been better where I could put a little bit of explanation of what the issue was. Other than that, the technician from Ryco Electric came within 48 hours and they fixed the issue right away. The gentleman fixed one breaker and the other two were not fully functional, but he said he couldn't replace per the guidelines because he was able to get the power in it even though the reset switch didn't work. Prior to that, he was able to replace for the breaker. Overall, American Home Shield is a good program.

Updated on 04/16/2020: I was denied my claim on my ceiling fan because I didn't properly install it (4yrs of continuous payments), I could not speak to anybody, finally I decided to let the world know, and left an honest review. I was contacted by Kim (American Homes rep). I replied and never heard from her, I decided it's time to cancel, after 4 Yrs they are now trying to bill me for early cancelation, the person on the phone said, because my account is drafted every month, that every February my contract is renewed, never heard of this madness,, please America, this is not a good company. #stayaway

I've had two experiences with American Home Shield. The first one was good, but he still has not been able to do anything to the washer, and he's replaced parts. And I was so unimpressed I wouldn't want him to come back again if I can. He was from Appliance Doctor. He never called me, I had to call him. My washer sounds like it's going to break every time I run it and I still have to put buckets of water in my washer. It's horrible. He said he fixed it and then, we had to go out of town because of a sick parent so he just dropped the ball for another month. It's still working but my husband can't sleep because it is too loud so I can't run the wash.

I bought a house and it came with the American Home Shield warranty. I'm kinda satisfied with it. The contractors that came out to do the plumbing were friendly and on time.

I’m a Realtor and I advise my clients to get a warranty ‘cause there are hidden factors of the home that even with an inspector, they may not uncover. I’ve used American Home Shield in my past. This time, I've had them from July when I bought my condo. It’s my third time to use them and it’s been very successful. I submitted a claim online and AHS made it clear when to expect the contractors. It was within 24 hours of working day. It was a Saturday and I figured out I wouldn’t hear anything till Monday. SWAT Plumbing contacted me at a reasonable time, and they did great. They came Monday. There was a leakage in my pipe in the tub and they did a perfect job.

American Home Shield was a good service. I only had one plumbing claim done but it was good and they were really quick. We had scheduled an appointment a couple of days out but NW Sundance called me back for an earlier opening. So, they came a day earlier than the scheduled time.

The people who American Home Shield has working for them aren’t working out. Honesty Mechanical came out for our AC unit, but they haven’t been back to fix it. I asked on Thursday, and the tech said he would have turn it over to the install people. Then on Friday, I called. I was just trying to find out when I can expect him to come, and the person was already gone for the day. And then on Saturday, I called American Home Shield, and the rep called them. She told me the same thing. “They were gone for the day, but they should do it within 48 hours.” Today, I called and the first time I called, the tech was at lunch. Then the second time I called, he was on another line. So, I still haven’t been able to find out what’s going on.

We’ve had American Home Shield since we moved here, which is about six years. I like that it gives someone else a responsibility other than me to find a contractor to come out here at this point. The only problem that I have with them is it always seems to take longer because they pull someone from out of San Antonio, and sometimes they only come here so many days a week. I wish that they would use more local instead of always resourcing from San Antonio. They would be faster. There are a number of different companies between the plumbing, heating and cooling, that we've had as well as the repairmen. You would think they would use more resources. But when I had a leak in a pipe and cold water for the kitchen sink, the technicians were very good. They got it done and they stuck with it, even though it was not wanting to cooperate.

American Home Shield's claims process is pretty easy. You call them and they hook you right up. My icemaker wasn't working and the ADA Repair tech told me that it was a jammed up full of ice. He got it out and it started working again. He also told me if it quit working to call him back.

One of my lines from the pump that pumps my sewer out to the drainage field broke. My wife called in a claim to American Home Shield and their contractor, Aseptic, came out to do the repair. The tech went through and explained what he thought may have happened. This was our first time ever on a septic tank and he gave me a quick rundown of how the system works. He told me that a pipeline broke and the floater had a small hole in it. Those had to be replaced. I've also submitted claims to AHS for kitchen appliances in the past and while those claims took a little while, it was good. I'm glad AHS gets in there and my issues get resolved. It puts my mind at ease.

Every year, we have multiple things go out that Home Shield has come out and fixed. Most of the time, their service is prompt, unless whoever they send out is swamped, which is understandable. We have a pool and it would be nice if there are more offers on the pool. But other than that, I've never had a problem getting through to have anybody come out to work on anything in our house. And so far, everybody has been very well and everything has been fixed.

We have been with American Home Shield since we bought our house in 2001. We like the ability to have the knowledge that somebody can come out and fix any problem we might have with our major appliance. We have had several things dealt with. Most recently, we had an issue with the refrigerator, and they were able to get someone to come out fairly quickly to deal with that. There was an issue, however, for a while with a particular company that apparently was low-bidding their services. They had come out to our house on a couple occasions and made the problem worse for that particular company. We kept requesting someone else other than that, and that was the company that kept popping up first. But, we were able to get that dealt with -- we have not had that issue in a while.

American Home Shield has been good so far. Recently we had the hot water heaters go out and the first company they sent out could not work on them and it took them another two days to get somebody else here. The next company was outstanding. The water heater’s good ever since.

American Home Shield has been great. We’ve been impressed with how quickly they assigned technicians or vendors to come and it’s been a good service. The system automatically puts you to their automated service request though. If you have a question about service, it’s very challenging to figure out how to speak with someone. That’s why we do everything online. It's more convenient. We recently had a plumbing issue and the guy came out in 24 hours. He was professional. He completed the work quickly and efficiently too. Now, they are all working well.

Recently, one of the burners wasn't working. The ignition was broken somehow. American Home Shield sent GE Appliances and they fixed it. The guy was very knowledgeable. However, when I called AHS for service last month about the faucet, they sent some guy who was not professional. He said that it was a cosmetic issue, but it wasn't, so they sent another guy. He said that it was broken and took close to 10 days for that thing to get fixed. AHS should need to vet their contractor before they send them to their customer. Other than that, I had no issues from a coverage perspective, but at the same time, it's a brand new account. I need to wait with the whole judgement wise. So far, I'm pretty happy with their service, especially the last one.

We were trying to hook up my washer and dryer. We had the install company come out and the hot water valve was C-shut so we couldn’t open it so I used the AHS website and filled out the claim saying that we had a plumbing problem, and we had gotten in contact with someone pretty easily. AM/PM plumbing was very good. They came out and did their job and they did it professionally and very efficiently.

The air conditioner wasn’t working so I called American Home Shield. They were nice people. Now we got air. It’s hot enough. BW was good compared to the previous one because for my garage door opener I ended up having to pay out of pocket for it. When the first guy that came, he said was something was broken. The second one they sent said it was a door then it stopped working. I had to come bring another person out and get a whole new one installed. I was out of $300, plus out of pocket, another 300, to get a new one installed. I had to argue with them just to get them to send somebody out the second time.

I’ve got one outstanding repair with AHS that I need to settle on, but my most recent experience was good. My Appliance Repair came on a Tuesday. The guy knocked off a Nest thermostat cap. It was expensive and we were worried about that a while, but we found it. He was very thorough and diligent in looking at the problem that we didn’t settle. Our ice maker wasn’t working and we needed to get a new refrigerator as a result. I was pleased that someone with AHS followed up about the refrigerator and the process of replacing it the next day. By and large, my experience with them has been positive. Sometimes, there is a little bit of a communication gap, but they follow up in a timely manner and use good vendors. Although not all vendors are created equal, if it’s a problem that’s easily identifiable, AHS can get the right person on it and get it taken care of.

When we bought this house, the sellers included a one year warranty with American Home Shield and we kept it because we had used it a couple of times and we were satisfied. We’ve been with them since 2015. When the thermostat of the heater kept shutting off, I went to the website of AHS to schedule an appointment. The contractor was great. We've used them before through AHS and we even use them for our regular servicing. We had a problem a couple of years ago and that was the company that AHS recommended.

I prefer to call and talk to folks, but I had a problem when I spoke with the representative the first time after the first repair request I made. DeWitt’s Appliance Repair was supposed to come for my AC, but they couldn’t get to me until Monday and that request was cancelled. I called American Home Shield afterhours, and the lady told me to contact the contractor. I explained that I am a diabetic and we could not be in heat that long. I asked if there was any way the contractor could come that Thursday. She said she could get them to me that Friday if I called back then and have them expedite the request. I called back in to have that request expedited, and I had to go to four different representatives because they refused to expedite it.

Our freezer wasn’t freezing too hard, our refrigerator wasn’t cooling at all, and we couldn’t get any ice from the ice maker. James Appliance Repair came out. He was a very nice and decent man, very friendly, and professional. He got right on the job and didn’t take him long to diagnose it. He ordered a couple of parts and once parts came in, he called us up. He kept us informed. We were real impressed with how he handled it. He did the job very well. We didn’t lose any food.

We've got a Frigidaire that came with the house, and it was making this god-awful noise. I called the American Home Shield 1-800 number and told them what was going on. Later that afternoon, I got a phone call that said who was being dispatched, so it was super easy. Both Home Shield and the appliance repair place touched base and said what time they'll come. The repairman called when he was 15 minutes away too, so it was great. Initially, he came out last week to inspect the refrigerator. He then figured out what the problem was and ordered the parts.

Everything was fine with our recent claim with AHS regarding our AC unit. The contractor was quick. He was polite. He came out, did the job and explained to me what was going on and it’s fixed. We’ve had issues in the past with AHS sometimes, but for the most part, in the last few times, it worked really nice.

With American Home Shield, it takes so long to get an appliance repaired. For some things, I can wait out for a month but then for other things, I can't. I had a washer go out some time ago and it took them forever to repair it. I ended up having to go buy one. Finally, their guy came out and fixed my washer so I now have an extra washing machine in my laundry room. The issue is the way their system is set up. I have to tell Home Shield then they would order and send parts. By the time all that happens, two weeks would have passed. Other than this issue though, I'm happy with all the stuff they have done.

I've been with AHS for about 10 months now and our claims experience has been fine. The contractors have been good and professional.

My clothes dryer stopped working. I submitted a claim to AHS and the contractors were out within two days. It’s going well. Everything’s fixed and working like it should.

Previously, I was with Choice Home Warranty and their reps told me they covered everything. I got their flyer online and when I started to read the fine print, I found that they cover hardly anything. I then looked to American Home Shield and started reading their fine print. I was pretty impressed 'cause they covered a lot more. I went with AHS and recently, I had a leak in my toilet and the woman who took my call for AHS was great. The contractor they sent, Econo-Rooter, was an incredible place to deal with. Their tech was a great man and did a great job. I would recommend this contractor to anybody.

There was a leaking garbage disposal under my kitchen sink. I went online to American Home Shield, signed into my account and put in the claim. They gave me a guarantee that I would get contacted by the assigned technician company and within 24 hours, AJ Bono Plumbing called. They came out quickly, made sure no one in our house was sick and tried to keep their distance. Since they've been out, the garbage disposal has been working fine. My mother-in-law, mother out of state and father in California have AHS. This is a highly recommended home warranty.

I was referred by a friend to AHS and I was glad that I was. Last time the water wasn’t coming in our washing machine, and the technician was excellent. I’m very satisfied with AHS. I call them early and they're receptive and they let me know that I have a technician that’s coming, and if I choose to call them, I can and they’ll call me. Sometimes it may take a little time and it would tell you how long, but once I get with them, they’ll immediately tell me that I have a technician that if I choose, I can call them myself, but they tell me they have me connected with a technician. So sometimes it depends. It may take a little while but like I said, I’m very satisfied and it’s worth the wait.

Previously, I had a refrigerator problem. I went almost eight weeks without it working and I lost so much food. AHS ended up sending two different contractors which I thought was totally unnecessary. It was like a terrorist act against me and I really suffered through that. The rep I spoke to said that A-1 Appliance was coming but they didn't come. They then sent another company, Rapid Appliance and it took them a couple of days to get a part.

I've been with AHS since 2009 and I like that if I have a problem, I can call them and not worry about finding my own contractor, and knowing who’s good and who’s not. They're good. However, there’s something that’s changed with the way that they bill credit cards that I’m running into some trouble ‘cause I pay with prepaid cards. And the last two times I’ve had contractors out when I tried to pay it, it doesn't go through. So, something’s changed because I can use those cards in other places. But I’ve never had trouble with the contractors that have been sent. Recently, I had a plumbing claim. I made the phone call around 11:30. By 12:30, the contractors were here.

AHS's contractors have been good, but there are not many contractors that work with AHS to choose from. And I eliminated one or two that I didn't like from my dashboard. However, the contractors usually call me within 24 hours. Although it depends on the schedule, they usually come within the next day as long as they’re not swamped. When United Air Temp came out for an air conditioner, they replaced a relay switch twice.

A couple of months ago, a guy from Big Orange Plumbing came and fixed our garbage disposal. But it was not properly adjusted then it started swiveling around and was leaking. I submitted a claim with AHS and they sent out another tech from Big Orange Plumbing. He was a very good technician and a very nice guy. But I hope that it doesn’t start leaking again because if they did a good job the first time, I didn’t have to call AHS again.

I had a leak in my kitchen faucet one weekend and I submitted a claim to American Home Shield online. Their contractor, All-City Plumbing came the next business day and the tech was very mannerly. AHS wound up replacing the whole thing and things have been fine since. I've been recommending this warranty to my other friends.

Hers and His Plumbing came to replace the cartridge in my shower faucet. That was the first time I used Home Shield and I was a little discouraged at first because the plumbing company that they referred scheduled several days out when I had a leaky shower and I was wasting water, and then they cancelled. I understand things happen in life, but they cancelled and had to wait an additional four more days. And then this caused me concerns.

AHS has always taken care of me. They replaced the refrigerator and they fixed my wash and dryer, my stove and a couple of leaks. When I had a plumbing issue, the tech was very professional, very accurate and very knowledgeable. I really liked the guy. He was all about the homeowner and making sure everything was correct. The only negative thing about them was when they replaced my air conditioning unit last year, the Freon and the copper lines that go from your furnace to your air conditioning unit outside should've been covered under the policy because that's part of the unit. But they don't cover that.

My claim with AHS went really smoothly. I called them when my water heater went out and was leaking. They told me who they were gonna dispatch. I called Integrity before they got the order and it went really smoothly. They were very helpful and accommodating. They were out the next morning at 8:00 AM and we had hot water by 2:00 in the afternoon. I was really impressed with them. I’ve dealt with about five other plumbers since I’ve lived in this house and I will call Integrity for personal stuff because they did so well.

American Home Shield has an excellent company that's doing the work. We've had to make two calls and the vendors were all very professional. They did what they had to do and they got the problem resolved. Everything is good at this point. If American Home Shield stays the course, they're gonna go a long way. May Heating & Air was one of the vendors and the technician's demeanor and professionalism made the experience excellent. He knew exactly what he was doing when he asked me what the problem was and I told him, he went right to it and he fixed the problem immediately.

I like AHS's fast responses. I've been with them for 10 years and their vendors have been great. They have done a really good job. They would either fix or replace the unit.

Submitting my claim with AHS was easy. I put the claim in on Thursday night, and the guy was here on Monday. He came to check out our water heater for the pool that didn’t work. He was not very interested in telling me what was going on. He was more interested in sending his report. But with the whole COVID thing right now, you have to keep distances so the interaction was even more limited than it would have been normally. He sent the report to AHS. AHS then told me that they would not cover it and the contractor never followed up.

We've had AHS for a couple of years and I called them out one time when I needed my furnace to be cleaned. But they said they didn't do maintenance. They only did repairs. I also called in a service request for a refrigerator that wasn't freezing. MS Appliance Service came out and they were good. The unit was at my brother-in-law's house. My brother-in-law said that the tech looked at the refrigerator, put a part in it, and it worked. This was done on the same day. Everything went well.

When we had two broken compressors, I did the calling and setting up the appointment and my husband did the rest. He told me that the guy was professional, kept his distance for the COVID-19 and did what he had to do. Having a home warranty is very important and I have it now on my rental property. And when I bought a new home, I put a new contract with them. Sometimes, I have to be on the call for 40 minutes to get through and it’s really a hassle. I’m not an internet person because I spend most of my day at work on the internet and I don’t wanna do it when I come home at night because of the pain on my butt. But now, AHS put in an automated system, which works a little bit better.

It's been easy to submit claims to AHS. Their customer service team has been good and they've been proactive. I had a capacitor that was about to fail, so it’s causing the air conditioning system to work extra hard. It resulted in the premature failure of the capacitor, so they changed out the capacitor. The technician was outstanding. He was super knowledgeable. He wasn’t just trying to sell me additional services, but he talked to me at length about stuff beyond the scope of the work to improve my air conditioning unit. I’ve worked with a lot of tradesmen and he is in some of the best I’ve ever worked with.

Submitting claims to American Home Shield is easy. I called on a Wednesday evening or late afternoon, and the tech from Hinco Services came on Friday morning to look at my washer. He was very professional, and I liked him. He did a great job. Things are going great since the repair. I’m happy with this home warranty company.

When I submit claims, I do it online and it's easy enough. When my microwave had no power and stopped working, I submitted a claim which was done in less than a couple minutes so it was perfect. It took three days for the contractors to come but part of it was because of the whole Coronavirus scare. They were told that they had to wait and they were considered essential, but then they were out the same time that they should have been. The tech took the microwave back to his shop and fixed it. When he brought it back, a fuse wiggled loose so he fixed that on the spot.

American Home Shield is great. One of my coworkers who is an older guy had them for many years. When I bought my house, he told me to get them. It was a good recommendation because I haven’t had any problems. I’d recommend it to other people too. Submitting a claim is easy. They sent out Stateline Construction for a claim I had and it took them three days to come out. I had to get some plumbing fixed so they had to repair a hole in the ceiling. They were good.

BW Air & Heat has been the best AC company AHS sent. The tech replaced something in the AC then he followed up and saw one other thing and fixed it. The tech was respectful, very nice and informative and showed me what was wrong, what was missing. He did a good job.

Myron Wilson was very courteous and professional. He came when he said he was gonna come and gave me a follow-up call. I emailed Home Shield and told them that I wanted the option of them purchasing the washing machine and to let me know everything once they were ready to come to the house. We had been waiting for 11 days for that and I had been calling. It didn’t get to the first department I was at. But a lady named Ms. Renée called me today and I told her we’ll just do the other option of buying and being reimbursed since the first option was taking so long. And I hate going to the laundromat. This is not the time to be in a laundromat with this COVID. She was very professional because she told me everything that would be needed in order for the reimbursement.

A breaker wasn’t working. That particular breaker had my washer on it, our den, laundry room, and sunroom so we couldn't use a good portion of the house. I had to call in to file the claim because after I did all of the fill out online and paid my payment, when I pushed submit, it said, “Technical difficulties. Try again.” Every time I clicked submit, the same thing came up. It never let me get past to the very end, confirmed thing. I submitted it Monday night then I got the confirmation in the morning that said we had a contractor assigned and that I could call them. I contacted Circle S Electric Tuesday afternoon and they had somebody out on Wednesday morning to fix it.

My daughter uses American Home Shield. When I moved back into my house, I went with them. I’ve only had two claims and they were both seamless. We reported the claim, and this last one, they called me within 30 minutes. The first one was not so fast, but this one was incredible. The repair guy was here the next day.

I had Austin Heating and Air come out and they explained me what was the problem in a few words. It was pretty good and quick. So far, AHS is good. But the cost for the visit could be less.

There was water underneath the air conditioning unit. It wasn't cutting off. I called American Home Shield and they sent Advantage Refrigeration & Air. The tech came the next day and did a great job. So far, so good. We had AHS before we moved to this home, but we didn't have to use it. This is the second home we've had it with.

My air conditioner went down and the pump was leaking. Home Shield sent a guy out there. I paid him the $75 first to check the thing out. Then they decided they wanted to replace the whole thing and everything in it. So another guy came out and told us what they will do. But I said no and all I wanted was my air conditioner fixed. It's well-run. So they went back and they said I had to pay $125 so I did. But they never did any work around here.

The garbage disposal was leaking and I made a claim online to American Home Shield. The website worked great and I was told that I should expect a call from the contractor. Then, it gave me a timeframe. The repairman who came and did our stuff was fine. It was fast, quick and the problem was fixed right away. The only thing I have an issue with is that I have an account set up through my email, but I continue to still get emails saying that I should come back to American Home Shield. I’m already signed up and I’ve already been back with them for a long time.

I have had American Home Shield for three years and some of the advertisements on TV indicate that you can get something fixed on a weekend and the people who are contracted here in the Phoenix area don’t work on weekends. I’m sure in some places that might be workable, but we’ve never been able to have anything done on a weekend. Of course, nothing by Friday afternoon and everybody knows that. My recommendation would be for American Home Shield to take that out of their ads. On a different note, I had a leaky garbage disposal and a gentleman came in early, fixed it and hooked it. Now, it's working fine.

My Realtor recommended American Home Shield, and my experience has been great. Luckily, I haven’t had to use it often but with the two times that I did, they were quick to send someone out and the issue was resolved. They did what they needed to do. I’m renting my house out. The tenant that’s renting the house filed a claim and he let me know that Lexus Plumbing came out and they fixed the issue.

My washing machine would not run if I run short loads in it. It makes all kinds of noises. It wasn't working right and that was why I turned a claim in to American Home Shield. Coastline Appliance Service was very good. I've dealt with their guy before and he's very good, very altruistic, goes through everything on the machine, and checks all the codes out. He does a very good job. He's one of the best guys I’ve dealt with over the years. He knows his washing machines and appliances and he goes right through them. In fact, he came out and fixed my ice maker. It never worked for about two years and he came out and fixed it right away.

There was a plumbing leak under my kitchen sink. I filed a claim with AHS and the process was easy. Then the contractor came out quickly and they resolved the issue. I would recommend American Home Shield.

Our interactions with American Home Shield have always good. They sent out Wester Electrical for an electrical issue we had. My spouse scheduled it and dealt with them. They repaired the item that was faulty and we've had no issues. My daughter, whose room the concern is in that it works fine. But I have a concern with American Home Shield regarding when one item has multiple things wrong with it, for example a garbage disposal is leaking with the sink. Being that it's all part of the sink, I'm wondering why it can't be lumped into one service call because it's the same type of service via plumber. There are other issues too like electrical when it's a physical thing. When they are the exact same item types or service type like a plumber or electrician, why can't the things that are similar or in the same system be counted as one item instead of two?

AHS has been doing rather well. For my latest claim, the guy they sent was very nice and took good care of me. And he told me what the issue was.

Updated on 04/09/2020: They sent Sears out to check on the fridge. This is now the 8th time a tech has been to my house. He was not wearing a mask. He showed up 2 hours late, missing a 4-hour time window. He showed up at 7 pm interrupting dinner and stayed til 8:30 pm. Our dinner got cold. He turned the cooling function off on the fridge. I did not realize this until the next morning when the fridge was warm and the food in the freezer was defrosted.

I have American Home Shield in two locations. I have had it in Florida for two years and they’ve come several times to fix my refrigerator. One time was in 2019 in December then they came again and this last visit, the man seemed to know more on what he was doing. It took a lot of visits, but I’m happy he came and I'm happy he fixed the refrigerator, especially before the holidays. It’s a difficult thing for me and overall, I’m quite satisfied. I also had visits for my dishwasher, which they couldn’t find anything wrong with it, but I think it was a water pressure problem. They worked on that.

I had a service call with A-US Air Conditioning of Texas and it went fine. I submitted the request online, and the tech called a day or two before to arrange the time. He then showed up in the timeslot he recommended. He showed me how to work my thermostat, checked the coolant in the system, and checked the filter as well. He replaced the batteries in the thermostat, so that was very positive. He, however, did not have a new filter, so I needed to get one.

When I had a leak in the bathroom, I called the AHS toll free number thingy on my warranty and contacted them. I was told to expect the contractor within a day or two. I was pretty satisfied with the interaction and service provided by the contractor. He knew what he was doing and kinda showed me some things in case something were to happen. He was definitely helpful.

American Home Shield is well-worth the money. My my brother-in-law told me about it and we've had it since December. We made a request to have the refrigerator repaired and Mr. Appliance came out after three days. They repaired one thing, then one other module went out. They repaired that, and another module went out again. We’ve had a couple of technicians come, but we’ve been satisfied with whoever was sent out.

I submitted a claim to American Home Shield and Anytime Air Conditioning came to my home the next day to look at my air conditioner that had gone out. The tech was professional and very informative. The unit that I have is old and the tech said that it was damaged. AHS only covers wear-and-tear though and so I had to pay for the service myself. Still, I like my AHS warranty.

I like American Home Shield. I can go and get coverage online. I can also put in the work order online, and it's actually quicker to do that than to call in. I don’t have to wait. I could also get a work order number there right away. With our recent claim, our particular model of icemaker has two motors, one for the flap on the door, and one for the actual grinder. We had a motor replaced last year for the door. Now, it's the grinder that's broken. When the guy from Austin Appliance first came out, he assessed what the problem was. He didn’t have the part so he had to order it. Then he came back less than a week later and was here for probably less than 20 minutes to put the part in. He was friendly, on time, very professional, and did a great job.

American Home Shield's response is good. As far as claims, they could give more options when they replace something. Other than that, the contractors have been good.

The motor in the heating unit was on all the time. I thought it was connected to the thermostat because it was low and I changed the batteries but it still indicated low. I went online to make a request and the gentlemen from Active Air Heating & Cooling came in and checked the motor. They told me what was wrong with it and fixed it. They were really courteous and polite. They said somehow, the unit was stuck, but it got going again. I had some batteries they put in the thermostat and everything seems to be working okay now. They did a good job and I was satisfied. Try American Home Shield.

For the most part, AHS has been good for us. Two years ago, I had a problem. Also, when I first started, I'd be on the phone waiting. Now, I don't wait forever to call them. It's easier to go online, submit a claim and then AHS calls me. When my water heater broke during Christmas time, the guy sent by AHS came and a lot of things weren't up to code. So, he had to fix things which ended up costing me more than I expected. Still, he had to do what he did.

We are new owners who were not able to live in the home for another six weeks. We were living in Minnesota in our apartment before we moved to Texas. The home was to be empty and we decided, as our Realtor supported our decision, that we should have the locks changed. And the rekeying was included in our American Home Shield contract. I talked to them and I could not understand the gentleman really well. But other than that, it went well. We needed one of our sons who lives in the immediate area to meet ReKey Xpress to do the rekeying. Our son asked for our wishes for the three locks into the home to be the same lock and four keys, because that’s what the rekeying would cover. The tech thought that would be easy to do. Things have been functioning well. We were happy that the home warranty company listed on the contract was American Home Shield because we've had them and were happy with them.

Super Appliance Man came out for my heating and it went really well. The heat went out and there was a part that we had to reorder and install. They were super helpful but there was a residual issue that occurred afterwards. The floors started warping and I had a contractor come out to assess the floors. He speculates that the moisture is coming from the HVAC unit. I contacted Super Appliance Man again and they were more than willing to help out. They said to contact AHS and they'd go through the warranty company. Then they sent somebody out to diagnose it this morning. Hopefully, they're gonna come back out to fix the issue.

The tech from AirMax did a good job. He was socially distant and he wore gloves. He was good mannered. We're very happy with American Home Shield as long as they don't raise the price on us again. They could also have some sort of bulk buying. Our range is approaching the end of its useful life. We have one burner that's out, and I don't think we want to call them out here for 100 bucks for one burner. One thing I have not seen is a discount on preventative calls like at the beginning of the season, a tuneup for the AC in particular. A discount on a tune-up would be great. The discounts replacing the equipment would be great as well.

When my daughters were baking cookies the oven handle broke off and it almost started a fire because they could turn off the oven, but they couldn't open the door because it was so hot. The glass popped out. It was kind of a disaster. I called AHS up and I said could they send somebody to fix my oven, and they did. The A GO Home Appliance Repair tech was very nice. He reoriented the two handles on the oven and it's been working okay.

Jay's AC Heat & Air was wonderful. We were assigned somebody in Orlando, but we never got a response, so I called them. When I called, the girl from Quick Air said they didn't have anybody. The owner is licensed to work on it, but they didn't have any workers that could come out. I called AHS again and I was reassigned to Jay's, and he was at our house within 20 minutes. He was very clean and personable. He got everything done, and our air conditioner is working beautifully now.

I was having my air conditioning serviced for the year and the service people from Jon Wayne Air Conditioning found a leak in the hot water heater. It was also not up to code. It was eight years old and it needed to be completely redone. Doing a claim with American Home Shield was easy. Immediate Response Plumbing & Rooting came out that week, and then I decided to hold off on it. Then I called them back and had them come out.

I submit claims to AHS over the phone and their reps have been good. I filed a claim for a heater problem and Brother's Mechanical came out in just a day. My son was here during the repair and they did an excellent job. The heat works.

Everything went well. From the time I submitted the request, it was a very quick turnaround to let me know who was gonna come out to see us. And then I heard from the service company the next morning and set up the time, and it was quick and easy. Our clothes washer would not cycle through the cycles. It would wash and run through them and then wouldn’t forward through that. Lake Area Appliance had to come out and take a look at that. They were able to make the fix. The tech diagnosed it in the first two minutes and knew exactly how to fix it. He was in and out in 20 minutes. So, overall, it was a good expense.

American Home Shield was great. I was really impressed that they were able to get somebody out so quickly given all that's going on. A guy from Air Squad Heating & Air Conditioning came out and it was a perfect interaction. It was such an easy situation that he just took care of the issue and called it done. He was really professional and there was no need for further follow-up as well.

My AC went out. I submitted a claim to AHS and it was easy. The reps were very good. The contractors that came out were good, too.

I love American Home Shield. They have been wonderful. I’m not crazy about their automated phone system but once I get a person, it’s wonderful. We had Cooper Appliance come out when my freezer wasn’t working. The tech was wonderful. He came back and installed the part and the freezer has been working perfectly since.

My microwave was possessed. We would put something in the microwave and close the door, and all of a sudden, it would start without even having to push any buttons then it would stop. We would key in the time, it would start, then it would pause, and then it would cut out or we could put something in and it would run fine. We would then take the item out and close the door, and it would start again. It was really weird. We did a request online then a calendar was brought up with the available days, and I got to choose which day I wanted that was available. The vendor came out and fixed the problem. There was a short circuit somewhere with the latches from the door to the thing, and he replaced those. Now, it's working great. All in all, we've been protected with American Home Shield since 2010 and any time I had an issue, they were able to take care of it. We're very satisfied.

One time, my sump pump was not working. I called AHS and their contractor, Super Rooter Plumbing and Sewer came to handle my claim. They replaced the motor in my sump pump. I've never had a sump pump before and I didn't know if it was supposed to continually go. So, I called to ask them if they could check it again. The same tech who came before, Martin, returned and explained to me that it's supposed to continue to run and that everything is fine. He showed me how to look down to see that when water would come up to a certain level, the sump pump would start. I felt much better about that. He had explained that to me the first time but then I had so much going on that I didn't understand. Super Rooter did excellent service. This has been the third time they did plumbing work for me and I really think highly of the company.

We’ve got American Home Shield on seven houses and we’ve had them for three maybe turning four years. We’ve got some rentals so right now, we like the warranty a lot just because of the rentals. Some of the things that we thought would be covered with the warranty aren't, like with the air conditioners. But it’s gonna come down soon to what needs to be replaced. I know with American Home Shield, they redo everything until it’s not good. Some things need to be not repaired, but replaced.

Since getting American Home Shield in August of 2018, it has been very easy for me to put in claims. I do it over the phone and Home Shield has somebody contact me in 24 hours or less. Their process is fairly straightforward. However, like most companies, they have people in foreign countries who are kinda hard to understand though they speak pretty good English. Currently, I find it easier to go online and submit my claim. Still, the techs they have sent have been good. I recently had a contractor come out for my air conditioner.

We've had American Home Shield for 13 years and they're always prompt. We had a contractor that we didn't care for though. He got the job done, but he was slow. For the most part, it's all been good. The last one we just had for the dishwasher was good. He was nice too. We do claims online and it's a lot quicker. When the appointment is made and they assigned to it, the person who's going to be doing it calls you and lets you know when they're gonna be there. However, I had an 8:00 to 5:00 window on this one and it would be a whole lot better if they were able to give a three-hour window instead of an eight-hour window. Still, he came in the middle of the morning, which was fine. All in all, I'm perfectly satisfied.

There was a problem with my furnace connecting with the thermostat and Reynolds Heating and Cooling came out the next day after I called. They took care of me quickly and the contractor was very good and knowledgeable. This is the second time that I’ve used American Home Shield, and they’ve always been very prompt and the customer service has been excellent.

American Home Shield sent Advanced Heating & Air Conditioning for an AC issue recently. The only problem was that they came a couple of days later. If it would have been an emergency, it would have been a problem. But since it wasn't huge, we got it taken care of before it got to the point where it was hot out. They checked our air conditioner. The guy almost instantly knew what it was and changed the thermostat out. When we bought our home in December, within a couple of days, the toilet was stopping up and overflowing all into the bathtub. That was our first call with AHS which was an emergency and they came right out and handled that the same day. I think it just depends on what's going on if it's an emergency, as far as what needs to be looked at. But both times, they've been pretty good and they've taken care of the things. We're actually considering keeping it for a little longer than a year.

We've had them over for 12 years and ever since we called them, we're always glad we have the service. I always tell people about it, especially when I tell homeowners that let me know that they had an issue. I always explain to them that the service is excellent. You don't have to worry about your appliances or the money in your pocket because American Home Shield will send people out, then they will fix the problem. It tells you exactly if you need new appliances too.

We had a dishwasher and a washing machine that broke a week in between each other. Submitting claims for them to American Home Shield online was very easy. I did that from my phone and had an appointment scheduled within an hour. AHS sent All Fixed Appliance Repair out and the tech who came was very responsive. If I had to pay for his service myself, I’d pay for him as well. However, we went for three weeks without a washing machine because we had to order parts three times. Every time the tech would go to fix it, he finds something new that is broken and we would have to wait another week for parts. I'd like to see that process sped up a bit. Still, I'm satisfied with my experience.

The contractors that AHS sent for our oven were fine. They were good. I'm satisfied with AHS as well.

The two faucets were not working and everything was backed up. I submitted a claim with AHS and I did it online. The process was much easier that way and they sent out a tech from Drain Go. He was good and kinda knowledgeable in what he was supposed to be doing. He got the faucets working well but I’m still having a little problem with the drainage and the septic system kinda backs up a little bit every once in a while. Other than that, I have AHS for three months now and I have pretty good coverage with them.

We’ve bought and sold five or six houses over the past 20 years. American Home Shield was provided by the seller for our house and it was for a 12-month period. It was easy making a claim to them. I filed one for our AC and we were given Total Air Care as the contractor. It was probably not even necessary for me to call but I just wanted to make sure since I’ve only lived here for two months and I was concerned about the noise from the AC unit. I wanted to make sure it wouldn't start a fire.

My mom uses AHS and she’d been pushing it off on me for years, so I finally gave in and got them. And considering the fact that everything in my house is breaking, I love everything just fine. Recently, there was an issue with my AC and I submitted a claim online on Saturday. Then, Rescue Your Air's tech came out by Monday and he was great. He was professional and he called me before he got here. I thought I was gonna have to replace my air conditioning but he was able to fix it, almost like he jump-started it, and it took him about an hour to get everything fixed with no problems. My house is freezing cold now. I have AHS since January and this is my second claim with them. So far, the people that came out were awesome and I'd recommend them to anybody.

The 13-year-old water heater kinda was not working very well. It stopped producing hot water. The plumber came out once and replaced some valve. It worked for a day, and then it stopped working after that. So, he came out again, replaced a different valve this time which was last valve that can be replaced. So far, it's going okay, but he's telling us that if it doesn't work and the water goes again, it still likely won't be covered because the water heater itself is not leaking. That's a little frustrating.

The tech from Gary’s Appliance Services who came out and looked at the appliances had Clorox wipes and was being very safe considering the circumstances. Also, he offered a lot of good information and was very quick. It was very good. I looked at the cost of what it would have been to repair the parts that he did and it was way more than what I paid for the visit. So, the warranty was well worth it.

Beyer Appliance Service came out for our appliance issue. As far as the contractor goes, they were good at keeping me informed when they were gonna be here. The young man that was out here did a very good job. He was really friendly and very knowledgeable. He showed me what the issue was and why it had happened and what the repair that needed to be done, what actually the retrofit was that they needed to do to correct it. He was very polite, on time and stayed in communication with me the whole time. They let me know when he was coming back out. He was also wearing gloves and had his protection stuff. The aspect of being socially distant was definitely there. It was a good experience.

I've had American Home Shield for about a year when my home warranty ran out from the builder. Submitting a claim to them was easy. Accord Appliance came out after a few days. They fixed my washing machine. The tech was very professional. He worked fast and seemed to know what he was doing. He said he was ordering a part, and that he will be back when the part came in.

We've had Home Shield for about three years and everything has been fixed at a reasonable price. Recently, our air conditioner was not cooling. There was an issue on a coupler that was leaking Freon. The tech repaired it that day and it's been perfect since.

The backside of the house had no electricity. The bedroom, part of the bathroom, part of the pantry and then the kitchen area, the lights were just blinking on and off, and then all of a sudden we had no electricity. Moen Electric came and determined that it was a bad breaker and replaced the breaker. So far, no issues. They were very professional, very friendly and did maintain that social distance. They were also on time and let us know when they would be arriving. We've been with AHS for 12 years now and they have always helped us out, except for once when we had some AC issues. But overall, we've had good technicians come out.

The house seller gave us some warranty options and we chose. We saw what was covered with American Home Shield and compared it to a few other companies, and I liked the website. It was very good compared to other ones and what was covered was good also. But when the first contractor came out for our fridge, I wasn't here and they were not very patient. They were calling me and I was calling back my wife to say that the guy was out there and to go check him out. Really, the guy was here waiting for like two minutes and then he said he wasn't going to wait anymore and that he would leave. I told him I was at work and to let me call my wife.

I’m in an older home. It’s 15 years old and my house started falling apart. Sometime in October, I started having problems with the electrical, plumbing, and other little things that could be solved. I called in my claims with AHS and they had someone from Indonesia or China. They had no other answer to my questions and I couldn’t speak to someone over them. And my people are foreigners too with different accents, so I could tolerate it. But at that point, it was not an accent thing. It was a communication problem.

I just moved to this place and have been under AHS for less than a year. I made a service request online for an overall maintenance and they sent out Relaxed Heating and Air. They gave me the information on when to expect them. The company was pretty good. The AC has been functioning well but I haven't used it as we’re still having cold weather.

Recently, Innovative Plumbing Solutions, a contractor of AHS, came out to service my plumbing claim. Their tech got the job done quickly. He was talkative and uplifting. Before he came though, I was not happy with the plumber AHS sent. He just walked in and looked at things. He told me that his company doesn't do this and that. He was not helpful at all.

We had a leak that dripped from our bathtub upstairs into our kitchen down below. It happened a couple of months ago and we stopped using the tub. So, we had the contractors from AHS come out and they ripped up our ceiling to check, but then we couldn’t get it to leak again. While they were here, they looked at it and we tried everything to get it to leak, we couldn’t. They said to just let them know when it does and they would come back. Then a few weeks later, my daughter was taking a bath and it was leaking again, so we had them come back. And it was a gasket that he replaced to fix that. I liked the plumbing guys that came out. They were very professional and courteous.

When we bought the house, there were a few outlets that didn’t work. Also, my floodlights outside didn’t work. I filed a claim with AHS and it took a couple of days for someone to come out. MRP Electric fixed all the issues and changed a bunch of broken outlets.