American Home Shield Reviews

Our toilet was wobbling really, really bad and a bolt was broken on it. It was very easy submitting claims with AHS. The only thing I’m bummed about is two years in a row now, I tried to get extra insurance on the appliance and they keep saying that I have to wait until I renew and I don’t remember when I renewed half of the time. So, a month goes past it and I need to wait for another year. I think they should allow people that already have the insurance to add insurance and just go by the same insurance with the three-month wait period before they could use it. Other than that it’s worth the money.

Our claim with AHS is still an ongoing issue. I had a toilet that was running and we had to call them up several times to get it correct. And then, they put a new pressure valve on our toilet system and that created some knocking in the pipes, and they’re still knocking. They put the pressure control on which is not what we really signed up for. But the contractors said they found that we needed to replace that. I’ve been trying to get guts put in one of the toilets. They kept putting flappers but no guts, and they still haven’t replaced the guts. And we’ve been calling back several times ‘cause it continues to run and my water bill is $400. And it continues to flip off and on, and they said, “You need the flappers.”

One of my buddies told me about American Home Shield. The service with my recent claim was decent. It was amid COVID-19, so I think that’s why it was a little bit of a delayed response. But overall, I’m pretty happy with them. They have good customer service. They need more vendors, though.

I've had American Home Shield for a long time (years) and they get the stuff done. It just takes a long time. Also, from what I understand, they go with the less expensive companies to send out like everybody else. Two summers ago, I was without an AC for 17 days when it was 100 degrees out. I understand the season. It’s hot. When I call to put in a request though, the money's out of my account before I even hang up and it takes them days, sometimes weeks, to come out and check out the problem. I'm not very satisfied in that, but what can I do.

American Home Shield offered a buyout and said the part was going to take 7 to 10 days to order. It was for the microwave. In this day and time, my kids live through the microwave, so I told them $140 isn't going to replace my microwave, especially since it's the over the range type with the light, the fan and whatnot. I said "I'll just wait until the part comes." A day later, the appliance company called me and said that the part was ready and they would like to come install it. Right now, no one is busy about anything, so they came out the next day and installed it.

We got two things that had been replaced by Home Shield but whenever they do replace something, it's usually on the lower end. But for long-time customers, they should scale it up. We also had a plumbing claim and everything went fine.

I was pleased with the response time from AHS and with the vendor. They were very professional and they came prepared. It only took five minutes for them to fix the problem. It was amazing.

I've had American Home Shield for 20 years and I used them a lot. I haven't had any problems making claims with them. For a move, I requested for a rekey and they sent out Dan's Pro Lock. The tech did a great job.

I made a request over the phone and it was easy and quick. True Master had two people out, and during the Covid virus, my wife immediately said we would only let one in the house. They obliged, and it worked out fine. My furnace was not working correctly, but now it's perfect.

I had an appliance issue and GE Appliances came out. The tech had the part on him and he took about 10 minutes tops to replace the part. I was very satisfied with them.

The contractors that AHS sent for our garbage disposal came out. They spotted the problem and got it fixed in nothing flat. They were really good. I was very happy with them. We don’t have difficulty when submitting claims to AHS. We just call and tell them our problem and they send the people out, and it’s worked out really well. They have a pretty good program.

I bought the home in mid-June, and I bought a one-year contract with AHS, and I got a renewal notice. In my younger days, I had an insurance license, so I understood that insurance companies are there to make money for them, not you. They're banking on their premiums distributed over a million customers is going to pan out and make them money so the chances of you breaking even are very, very slim. But AHS has been hugely responsive and so I’m pretty sure I’m going to renew my policy, which is a surprise to me because I have never, ever gotten a supplemental insurance on a product. But I will with them.

When I first got started with AHS, there was an issue with my account balance and I had to call customer service to get my claim submitted. However, when the oven wasn’t working, I was able to enter online and it worked just fine. The contractor for the GE Appliances was great. The oven wasn’t working. He told us what the problem was and ordered the part. He came back a week later when the part was here and installed it.

The outside air conditioning unit had stopped working. Apparently, the compressor went bad and the technician from A-US Air Conditioning of Texas replaced it. I did the claim online. He came up the very next day and he was very professional. He was in and out and had it fixed in about 30 minutes. With AHS, if a warrantied appliance breaks, that’s covered basically. Replacing an air conditioner is $7,000 to $8,000. I’m completely happy with the whole experience from start to finish.

Submitting my claim on the AHS website was pretty simple, quick and easy. Downstairs, we thought we had a leak in our bathtub. We couldn’t use it because we noticed that the water would accumulate outside the bathtub from the wall. We knew that we had a leak somewhere in the wall, but it only happened when we used the bathtub. Also, on the bathtub upstairs, the stem was leaking from the faucet. After submitting the claim, I got the email saying that it was scheduled, but I figured it would be delayed because of the whole situation with the virus. It took the contractor about five days to come out.

The garbage disposal was broken and pieces came off of it. We called AHS over the weekend and the guy from C Mayes Plumbing and Heating came out on Tuesday. It was very quick. We told them we knew it was broken, so he just brought a brand-new one. We also had one repair a few years ago but other than that, we haven't used AHS very much. We have the warranty for at least 10 years now and the service has been fine.

Everything is going very well with American Home Shield and I recommend them. I've had them for probably four years. They do everything and they’ll take care of anything. When the air conditioning fan motor wouldn’t turn, I set up a claim online and I was contacted almost immediately. It was really fast. Modern Heating and Air Conditioning was my given vendor and they were very good. Their guy fixed the problem the same day he came. He had to go and get something. But he came back and it wasn’t that long. He changed out the motor on the unit. Everything has been very good.

Everything has been good. When American Home Shield sends the people, that's pretty good. They come on time and they take good care of the problem. When the water pump for the swimming pool was leaking, Alchemist Pool Service came out. The technician was really nice and did a pretty good job. He replaced a part and now, everything is normal. The water has already stopped.

We had, all of a sudden, no power to the refrigerator. I wasn’t sure if it was the breakers, but I couldn’t get it to go on with my flipping of the breakers. I did a claim with American Home Shield. Electrotech got out here pretty quickly. Once they got out here, the outlet was being damaged, so it’s good that we called them. It was black along the side. There was a refrigerator and a coffee maker on the same side of the room that were too much for it. So, they found it and fixed it right away. I was glad that we had called. The contractors were knowledgeable. They got right to work and they were professional. They were here for about half an hour.

Liberty had to fix the furnace and came out on the same day we filed the claim. They were excellent and on the money. We switched from some other company to AHS. We liked AHS better and have used them for another house. And we would definitely use them again for our other house.

For the past two years, we have put in a different phone number for American Home Shield to contact. Instead of using my husband’s phone number, they keep reverting back to my phone number and we have opposite schedules. Still, we had a claim and American Door Masters was great. They were on time, they called before they came, and they got the job done. It was wonderful.

The drain pipe that was headed towards the sewer wasn't hooked up, and then it wasn't properly installed. I did a claim with American Home Shield and it was handled good. D&S Plumbing came out and then they had to come back and do a drain drum for the washing machine. The tech did great.

I bought a house. It came with American Home Shield and decided to renew it. When there was a problem with the circuit breaker for the dishwasher I filed the claim online. The website gave me an expected time but I had to call them. It said that somebody would call me within 24 hours. I put the claim in on Friday afternoon and nobody called me, and I called them Monday. Then they sent somebody out on Tuesday. The SKI Electronic techs were fast, polite, in and out in about 15 minutes. They knew what they were doing.

In general, I recommend American Home Shield to anybody who says they’re buying a home or they’re thinking of doing so. I always tell them to check into it. I'm a single girl and I’m not mechanically inclined. I’ll try something but plumbing and electricity, that’s not my gig. AHS has been really wonderful to me. GE Appliance takes care of me and I love my GE guys. This last time with them was with the washer a couple of days ago. Charles is the bomb. He’s the best and I love him. I try to get him anytime I can. He’s very personable. He'll show you what’s going on and he takes the time. When the washer was broken, Charles was like, “Let’s run a cycle, see what it does." He was very patient and he listened. When my refrigerator went down, it took them a while, but once I reached the right person, it was relatively quick. He told me how to handle it when the delivery guys came. As far as my repair people go and the timely fashion, they’re wonderful.

I had a part of the pool pump that goes to the cleaner for the pool and bearings were going out of it. It was hard to get ahold of the person to do the work. I called on a Thursday and I couldn’t get ahold of anybody until Tuesday. It took five days. Other than that the warranty deal is fine. The gentleman was very nice. ABNation replaced it, and it’s working fine now.

I've been with American Home Shield for a long time and I’ve used it a couple of times. So far, everyone they sent out has been good.

I filed the claim online. The person that was gonna come and do it reached out to me. He called me a couple of days before saying when he would come. He asked me to take a picture of what my issue was so he could be prepared. He came and fixed it and he was gone. It was a pretty easy experience. American Home Shield only took the payment through the online thing and I never spoke to them. Unfortunately, sometimes, it feels like I'm talking to someone overseas. It's like they got a call center somewhere else that they're using. I just think their customer service could be a little bit better. Also, AHS can't always do things in a one call resolution. It's always, I gotta hold, they have to call back, I don't call back, I have to call them back, I get somebody else, then I have to explain the whole scenario all over again, and that's the part that kinda furies me.

Lightning Locksmith came out and he was good. He was very professional in whatever he said and was on-time, too. It took over an hour and everything was good.

American Home Shield is pretty quick about getting somebody out here. If I’m in front of a computer, I can just log in and file a claim and then I usually get a response on the same day. It’s usually just a few hours if I do it early. But it also depends on the contractor if they’re booked to set up an appointment. When I had a leaky dishwasher, we had a guy come out and he told me that I needed a replacement for it. He had to order a dishwasher and Water Control Plumbing was the company that was gonna put it in. It took about a week and then they installed it. The new dishwasher was not leaking but underneath my sink, it started leaking after they had installed it. I called the company that installed the dishwasher back and they told me that the line that they had installed was not leaking and that my problem was a plumbing issue at that point. So, I had to do another service call to get a plumber out and fix the issue underneath my sink.

I like that they offered specials on various areas. The process is a little slow when there needs to be a replacement. They ask for a lot of information from the consumer and we necessarily don't have or keep that information. The whole process from start to finish is a little cumbersome. In terms of people getting out there and responding, sometimes they're a little stringent. There's not a level of flexibility. Once they leave, they leave even if they just had a mistake and they're five minutes away and you call them. They will not come back and they will make you schedule.

Home Shield has been great. In the wintertime, the air conditioner wasn't heating like it should. It just quit heating all of a sudden. I called in the claim and Home Shield sent out a company called Myers Comfort Heating & Air. They came out and said that the compressor was the problem. They also said that it was low in Freon and it would not go into reverse mode and produce heat from the heat pump. They charged it up, put some Freon in it, and it worked for a month or two.

My ceiling fan was not functioning. Jim Hubbard Electric came out two days after I filed a claim to AHS. The ceiling fan is doing very well now. I like American Home Shield. I'm a Realtor so I do refer them to people.

I had a claim and Ideal Services did awesome. The guy was extremely professional. He let me know where the issue was and what I have to do if there are some issues in the future. It was very educational.

I had a refrigerator problem that Home Shield did a terrible job with. It went on and on. But with my air conditioner claim, they did better. Lane Services came out within six hours after I submitted a claim. I liked the rep that came out and he fixed my air conditioner that day. I'm still contemplating dumping Home Shield when my contract is up in July and go to some other vendor.

All-Star came out and they fixed my garage door opener. But there were some problems wasn’t initially fixed. At first, there was some issues about my coverage with American Home Shield. There was a miscommunication, but they completely handled it. I called them on Friday and when I called back Saturday, they said that the tech was gonna be reaching out, which he did. So they had got in contact with the guy that came and he reached out that early Monday morning. He was very professional. He did what he had to do. I thought he would have to come back, but he had all the parts with him and he fixed my garage door.

This is our first home and we didn’t think that having a home warranty was big of a deal. We were considering opting out but we ended up getting American Home Shield and we’ve been really pleased. We’ve had really great experiences. Recently we had a leak. My husband noticed that our ceiling drywall has brownish-yellow color circles that started appearing. We knew there was a water leak so we reached out to American Home Shield and they sent The Lindsay Company out. The plumber was great. He came and he actually thought it was an HVAC issue because when we tried to troubleshoot a few things, it didn’t appear to be a plumbing problem.

I called American Home Shield over the phone regarding the dishwasher and the customer service has been very good lately. The subcontractor had to come out three times though. When they came out the first time, they had to order a part then it didn’t work, and they had to replace something else. Still, there were two different guys and they were both real good. I think the dishwasher works now, but I tried it last night and I had trouble switching it on. So, I'm not sure, but if I decide that it’s not working properly, I’ll definitely give them a call.

My induction cooktop failed. There was a week delay in getting parts, which isn’t really what you want when you have a downed cooktop. The contractors need to stock their parts because these induction cooktops are not very reliable. It would be great if they had parts on the truck, and they could fix it on the spot. When our dryer broke, and they had the pulley available. I generally AHS pretty good.

We’ve got a couple different properties with Home Shield. We've been with them for 10 years and we've been keeping it for peace of mind. Sometimes, we're limited in who I can choose to come out to the house. If it's air conditioning, they may not have very many contractors to come out. So depending on the appliance, it may take a little bit longer to get somebody but lately, we haven't had any issue.

I initially called American Home Shield to have my units spring cleaned. US Air of Texas was sent out and they found that I needed something else done so they took care of that. When one of the units still wasn't working, they came back. They had to get parts. They did a good job for me. The guy was so concerned that he couldn't fix it. He called me on Sunday and he asked me if it was okay if he came back to take another look. He ended up fixing it.

Everything went fine when Dave and Sons Plumbing came out for our claim. I had two toilets that one had to be repaired. And two sinks had problems, one was fixed but the other one wasn’t fixed because they say it wasn’t broken enough to fix. But the toilet was fixed and the sink fixed. And the two toilets and the two sinks were checked, to make sure they were working properly. The technician that came was very professional. He was friendly, too.

We couldn’t get our pool heater to come on. We were doing something wrong, so the guy from Pool and Spa Maintenance showed us what we were doing. He put a new face panel on the heater. It’s older and we were not able to read the controls any longer. He also checked an outlet for us and showed us how to use that. So, he was wonderful. After I submitted my claim to American Home Shield, he came out right away the next day. Everything’s been great.

Water was coming from the sink and it was going to a place on my floor. I filed the claim over the phone, went through an automated system, and was told that the company themselves would call me. The tech from Leak Seekers came out a couple of days ago and found out that it was the assemble piece, the hardware that you get the water out of, that needed to be replaced. They finished up yesterday. I've had this contractor a couple of times and they have always been genuine. They get the work done and their guys are friendly. My daughter used the same company through AHS too, and there were no complaints.

I was pulling laundry out of my two-year-old drier and it made a pop noise. I tested the cord, the fuse box and all that stuff, and I couldn’t get it going. In the instruction book it doesn’t really fix anything. I called Sears and they were a little far out, in like two and a half weeks. But I got by, and then it turned out to be when you plug the cord in, it sticks. It’s a heavy-duty cord with an industrial outlet and I didn’t push hard enough, which is unusual ‘cause they checked the cord, I know it’s difficult, but it looked like it was in all the way. But that’s all it was, which was a good thing that it wasn’t anything worse. It wasn’t under warranty anymore.

Somebody I go to church with recommended I get a home warranty. American Home Shield had more people so I picked them. The first contractor they gave me for my dishwasher wasn’t very good. He didn't respond. But the GE guy was good. The dishwasher wasn’t cleaning. The cycle was broke. It would turn on, but it wouldn’t clean anything. There were a couple parts required to fix it. The GE guy brought them out and fixed it. He had to order a part. It took a couple weeks to get the final part, but he got it fixed. He fixed it the first day, and then, he finalized it when he came on back. The dishwasher has been working since. He did a good job. I’m satisfied so far.

When my dryer wasn't working, I filed the claim over the weekend. I was told that the contractor would get with me as soon as they could, I knew nobody would get back with me over the weekend, but they contacted me on Monday morning. A friend of mine had AHS and I decided that getting a warranty was a prudent thing to do. With my appliances getting up there in age, I figured I'd end up spending the money on repair services so I thought I'd get that coverage. I'm satisfied with the experience.

The tech from KLS Services was great. He called me and said that he would be here in the afternoon. Then, he checked out the plumbing. My pump was shut and he fixed it. Everything went smoothly and my issue was resolved on that day of calling, which was a great thing.

I have filed a couple claims with Home Shield, and everything has gone perfectly each time. One time, I went online for a claim and I was told that the contractor would contact me, and they did. My husband dealt with them and he had nothing but good things to say about them. All in all, the entire process from beginning to end went smoothly and things have been little better than normal since.

We've had American Home Shield for two years now. We had an issue with our furnace the first year, and it paid for itself the first time. Recently, we had flooding that came up out of our basement through our toilet in the downstairs shower and when I submitted a claim, it was great.

I found it very easy to submit claims with Home Shield. A&K Appliance worked on my refrigerator and on my stove. They came quickly. The tech was very professional. He walked me through everything he fixed. They had to make a return visit because he needed to order parts and he told me how that process would work, and everything was straightforward. Everything works great. He fixed everything that I had put in the request. So, I'm very happy.

Home Shield was recommended by a friend of ours. However, our claims experience is not as smooth as I would like it to have gone. Our pool pump went out. We made a claim. We have three pumps on our pool and the contractor said, "Well, they'll only cover one." We paid extra to have the pool on our policy so we had to call them back. The person that we were talking to, her English wasn't that great. Obviously it was a foreign descent. And it seemed like she didn't really know what she was doing and she was talking to somebody else. It was really hard to communicate with her.

I like AHS's service. When I have an issue, their people come out. Also, I request certain companies and I stick with them. I don't let AHS send me anybody else. When I tell them that I want Arrow Plumbing, and they send them out. And they call me the day the contractor comes out or they get me on the same day.

I’ve used Home Shield multiple times and I’ve only had one bad experience with them. But that one experience really left a bad taste in my mouth. In fact, I'm looking at another home warranty to switch to just based on that experience. The condenser on my air conditioning unit went out and they ordered the wrong part and shipped it to the wrong place. When we found out it was the wrong part, instead of letting the company that came out install the part, they had to order another part and they shipped it to the wrong place again. It ended up taking a month to get my air conditioner fixed in the middle of summer when there was no reason for it, just 'cause they want to use their company and their parts.

I submitted a claim to AHS via the internet, but I prefer talking to people on the phone so I would know that I talked to so and so, and to my satisfaction, I have a name. Murray's Plumbing called on the same day and they came and fixed my garbage disposal earlier this week. I was pleased.

I got messaging and scheduling handled quickly with American Home Shield when I made my first claim. Everything was great. The contractor came and took care of rekeying some locks. The technician was very polite, knowledgeable and they got things done quickly.

Atlas Residential Services came out and it went well. They had trouble getting parts for my particular machine, but they were very diligent. They kept me updated, and they eventually got it fixed. I loved the way they stayed in communication with me. They did great. Everything went very well with American Home Shield, too. They let me know when somebody would be contacting me and when they would be out here. The experience was great and it was so easy to do. This home warranty company was recommended to me by a friend a couple of years ago. When we moved into this new house, I was like, “You know, if something goes wrong, I don't wanna have to come up with all that money to have it fixed or replaced.” So, I told my husband about it and he said we would try it. We are quite happy that we did.

My claim went perfectly. SDL Plumbing had a cancellation so they were able to get me in on the same day. The technician called prior to coming and was professional and real friendly. He was a good person. So it was a good visit. There's only one thing I didn't understand. I did the claim online but unfortunately, I’m having problems with my oven as well. I can’t get it to work. But if I call somebody out for the oven, do I have to do another servicing for my dryer? I can’t afford to pay $100 for each thing. That would be $300 that I’ll pay American Home Shield a month if I do those two. But I like where I pay them instead of having to write a check to somebody else.

American Home Shield sent out AH Appliances Repair for a service request we made. They came. But the problem was some parts they replaced. The door is not properly fixed on the refrigerator. I sent a video to that company but they said it cannot be fixed. Another issue I raised, that I actually requested a follow-up for, was because it is getting frost inside it. The door is not properly leveled at the top. There is an opening at the water dispenser and the lid is not properly closing causing frost inside the refrigerator. I called but I was on hold for a long time. they didn't respond. Also, with how they handled the shipping for the door, there was a dent. I raised a request for that as well but they didn’t respond properly.

American Home Shield has been very good in the past three or four years. I’ve called up, they responded and they’ve put us in touch with the right companies to do the job that needed to be done. Everything ran very smoothly. I’ve had somebody here three or four times, and they did what I really expected them to do. Just like this last time with Mason Mechanical, their tech was in and out very quickly. It was nothing that was a big problem, so everything seems to be running good with the gas burner now. AHS did a very nice job. They were very cordial and we were really satisfied.

So far, I've really been pleased with American Home Shield. When filing a claim, I like talking to people especially when it comes to something that you're to tell them. But I didn't expect to get a new washer out of this and yet I did, which was wonderful. Every time we used my washer before, it was making such a racket that we finally had to stop using it. Then Mr. Appliance of Olympia came out within a week. It was real prompt and the tech was very nice. We're older people and he conversed with my husband and was really helpful, probably more so than he even needed to be.

I've had AHS for almost 18 years and I've had to call them a couple of times. The first time, I had a pipe break on a weekend. Their reps tried very hard to find a plumber to come to me. They called three or four different people before we finally got somebody who could come and it was still Monday before they could get to my location.

It's very easy to submit claims to AHS. I just put one this morning on my dishwasher. Recently, Loyalty Home Services came out for a plumbing issue. He replaced the disposal. We have had excellent people that have come in. They are timely. When the guy came to do the disposal from Loyalty, they said he would be there sometime between 11:00 and 1:00, and it was about 10:30 he called and said he was on his way. And he came and he exchanged the disposal, and he left before 11 o’clock. So, that was pretty good timeliness. I'm happy with AHS. I don’t have any complaints.

My heater has been out for two months. The guy from A-1 Quality Care who came out was super nice. It was like I know him really well since he was at my house like every week. There were a bunch of issues with my heater. He would find a part that was burned up and replace it, turn it on, and then something else would burn up. He’d replace the next part, turn it on, it’d burn up another part. He’s been trying to fix it. In total, three parts burned up, and all three have been replaced twice. A-1 had a specific person from Fujitsu, which is the type of equipment I have, who just happened to be his friend and was going to come out and look at it with him. They looked at it together and had it kind of working but it burned up again over the weekend.

Worry Free Pools came out and did a really good job. They were very efficient. Our motor was burned up on our pool so they brought a new one down and installed it, and everything worked perfect. The home warranty pays for itself, and AHS does a good job of finding the right people so I don't feel uncomfortable when they get here. It's also really easy submitting a claim because you can go online and just handle it without going through a bunch of prompts on the phone.

The technician from North MS appliance always does a great job and he always calls. He’s also punctual. I’ve got to reopen my claim with American Home Shield though because I still have an issue with my dishwasher. It was leaking water in the floor, and the technician came in and put in a new seal on it this past Thursday. He thought that might do the job but my wife actually told me yesterday that the dishwasher was leaking again. So, I’ve got to give him a callback and see if he can come back out. He’s just trying to figure out what's causing it to happen. What he put on it didn’t work so we have to go back and try again. We’ve been with AHS for nine months and it has been great so far. I’m in the insurance business, so I preach about them to all my customers.

PJ Appliance told me they would come between a time then when I called to see the status, they couldn't exactly tell me that the person would be here on the timeframe they set, but that they would call me. That caused an issue for me because I had another appointment at that time. I was frustrated that I wasn't gonna be able to make the other appointment, but that initial issue was solved by me talking to them. At the time I made the complaint, I was angry and frustrated. Once I calmed down and I was provided with the service, I thought I needed it. Once they came here, it was in a timely fashion and I was able to make the other appointment. They were very professional too. They knew what they were doing and they didn't mess around. They did what they were supposed to do. Everything turned out great.

I’ve been dealing with AHS for many years for a lot of different properties. Being able to get on their site has gotten much better. And being able to pay online is definitely a big improvement for the service fee. West End Mechanical is one of their better vendors. They had to replace my AC unit's thermostat and that was fine. However, AHS has a couple of vendors that we are not really happy with. Also, it would be nice if there was better coverage as far as HVAC systems and if there was more disclosure. We had to have a water heater replaced and the out-of-pocket was over $700.

I like American Home Shield. I placed a request for my garbage disposal and it was easy to do. Two days later, they sent someone out and it was quick. The contractor replaced my garbage disposal and he was very professional. It's still working now.

I called American Home Shield and the rep was good. Ace Plumbing was out quick and the guy fixed the water leak in our bathroom the same day.

Altus Air was able to get out to us the next day and they had the parts that they needed. They got the issue solved right away. They were awesome. We had to pay $75 but without AHS, it would have cost us about $400 out-of-pocket. Our home's previous owner bought it as part of the deal and we'd probably keep doing it.

I took out American Home Shield in the year of 2016 and in fact, my next door neighbor once told me about them. I asked if she was sure then she told me how she did it. I haven’t had to use the warranty but twice. Once for my hot water tank and then for the air conditioning service. I have two air conditioners, one up and one down. With the air conditioning service (the second time I’ve had to use them), the guy just came in, went up and looked at the vents in the ceiling. He opened the vent and said that the filter in that had stuck up. He pulled it out and said if I had another filter, he'd put it in for me. If you have two units, it would be two up there and it would be checked also. I thought he was gonna pull the thing down, but that wasn’t done.

I've had American Home Shield for about 12 years now because I've had it on my rental property in Georgia and another home in North Carolina. Now when I initially bought this home, there was a home warranty that came with it and the owners paid for that. I tried to use them to file a claim initially and I could not get through and I just ran back to American Home Shield and got the warranty myself. The turnaround time for a technician is awesome, so I've never had any issues. As soon as I called the work order in, either a technician comes out that day or the following day.

I was with Home Shield for a lot of years, and then we got moved around my job, and I was renting so I didn’t need them for a couple of years. But I’m back. I’ve been with them since late summer last year. They have an online portal you go to. You just log in on the portal and again, within 24 hours, they’re very responsive. I normally get almost next day service and it’s normally in and out. The contractors do a pretty good job in my experience. A Affordable reached out immediately. They contacted me by phone, set up a date and time which was the very next day. And then they had a scheduling change so they moved me up on the schedule. They came out and the guy was here not even an hour. He was very professional.

When a bunch of plugs had stopped working and I filed a claim, I was told to expect the contractor within 24 hours. Their website was very user-friendly. The guy that came out was very professional and on time. Moreover, he knew what he was doing and fixed the problem. Now, the plugs are plugged in and providing electricity. My home is around seven years old and not for too long now, we’re gonna start to have things going south on it and AHS is good protection.

My son has Home Shield. He told me that we should get it and he signed us up. We had a claim and Quality Services came out. They were great. The tech looked at the fridge and it didn't take him no time at all. He was in and out. The other guy came and he knew exactly what to do too. He just took everything aloose and fixed it in no time. He was up and gone.

I did the claim online and it was super easy. Then the customer service rep sent me an email with three options, which was introduced previously with phone a call, saying it was coming. So it was a nice, professional, personal experience. The claim was for a microwave that wasn’t working. The technician came out a little early and did a nice job evaluating and then he processed a replacement request since it was too expensive to fix. I’m gonna be submitting an invoice and then get reimbursed. But up to this point, my experience has been very good.

We had a garbage disposal InSinkErator went out. I submitted a claim to AHS and the contractors that came out were very professional. It's high-quality work. I've had AHS for about a year now and their service has been great too. It’s peace of mind knowing if something tears up, you can submit a claim and just pay $125 to get it fixed.

Every time I have problems, I call American Home Shield. Every time I call, they answer right away. They give me the technician and they come and fix the problem. Everything is perfect. I filed a claim when my fridge wasn’t getting cold. It was the switch. A gentleman fixed it right away after he got the parts. He did very well so I’m very satisfied.

For our home protection, we stayed with American Home Shield since 2011. For over a month, my furnace was igniting then exploding. It happened back on February 15th and we had three explosions. I called AHS and in about a week, someone was expected to come. But the vendor they sent out couldn’t find anything wrong. They sent someone else out then another and finally, we got taken care of. Apparently, there were three parts that needed to be replaced and they replaced them. I was dissatisfied with three visits but in the end, I was satisfied. They did a good job.

The AC unit leaked all the Freon out, and American Home Shield paid for $10 per pound, but it was $45 a pound. So it ended up costing us almost $1,000 to get this fixed, but the service was good. I like American Home Shield. I'm happy with them. They sent someone out pretty fast. We got them the next day. The tech called and set up the appointment with me. I also like that Acquilla Air was great. It's twice now we've used them and they're good people.

Right after we moved in to our location in Florida, we thought we had American Home Shield's coverage but we didn't. We signed up for it then had to wait six months. We got pool coverage with them. Six months after that, we had a problem with our pool and I called in to tell them what the problem was. AHS sent somebody out and then their contractor told me that they needed to make sure the repair was covered. I asked what they meant by making sure that the repair is covered when I had already told AHS what the issue was and they sent somebody out. The contractors then came back to tell me that my claim was not covered.

I had a toilet leak and two faucets that were also leaking really badly. I called AHS and got the toilet half the claim submitted. I was gonna add on the faucets but then I lost connection. The next morning I called back and told them I needed them to add the faucet half of the claim. Their reps were able to do that. So far, AHS's contractors have been nice guys and they do a good job. They always come within a couple of days. Now everything has been functioning like it's supposed to. This warranty has served my needs.

It took more than one month for us to get our microwave fixed. It was not heating up. Something was not working so the contractor had to order an item. However, because of COVID-19, it took a while for the parts to come. I got concerned and had to follow up twice to make sure the parts had come. Other than that, everything went well. This week, they came and fixed it. He was professional and on time. And he called me ahead of time and told me what time he would arrive.

There was an issue with the oven range hood. The fan motor or something was wrong with it, and there were some hinges that were not working on the door. I then made a phone call to submit my claim to American Home Shield and spoke to somebody. What typically happens is I call to file a claim and they send me a follow-up email immediately with who the person is going to be. Then that person reaches out within a day or two. Hazelett Appliance Service was the best contractor they have ever sent out. It was finally completed about a week ago because they had to order something that kept getting damaged in the shipping. But, as of now, everything is great. This home warranty company came with the house and I've been with them for three years already.

Beyer Appliance came out on a Tuesday and had to order parts, and then they fixed everything by Friday. They were very quick in dealing with the issue and it was completely resolved. It’s fixed 100%. AHS has a pretty knowledgeable website and good rates.

The air conditioner wasn’t working. The fan outside wasn’t cooling off and warm air was coming out. I called American Home Shield but nobody was on the phone so they gave me a ticket. World Class AC was supposed to go then I had to call. They gave me an appointment to get to my residence and fix the AC. I was supposed to be at home.

Everything was fine when we got the locks rekeyed. The vendor was very polite, did a great job and I didn’t have any issues. He was great. He was a super nice guy. I enjoyed talking to him. He was informative too, he explained exactly what he was doing. And it was also pretty safe given everything happening right now. So, it was good. I submitted that claim online to AHS, which was okay. It was a little confusing that there were some issues with trying to associate my contract with the account, but it worked out okay.

It was a very pleasant experience having the gentleman from Precision Lock & Safe come out to do a rekey. He was very timely, professional and qualified. It was a relief to have our locks changed as new occupants here, to know that we are the only ones with the key access to our property. He was knowledgeable, skillful and helpful. He had very good customer service and interpersonal relation skills as well.

We’ve had AHS several times in the past in our other houses. When we purchased our house, we got them again and we've been with them for about six months now. We picked them because we felt that they did a good job for us the last time. There was also one time when we had a claim with our air conditioner. We had a problem with the contractor that we were assigned to first. They were saying some things that I didn’t feel were proper. The guy in charge of air conditioners came in and took care of it. He said, “Nope, you’re right. That’s not what was wrong.” He brought a contractor that he was familiar with and they took care of the problem. It was resolved. On a recent claim, we had an issue with the AC and we filed a claim for it. AHS sent us A-US Air Conditioning of Texas. The AC seemed to have been repaired properly and it’s functioning properly now. We recommended AHS before and we will continue to do so.

We had a dishwasher and a refrigerator that were broken and GE came out quickly. It took five visits to get the dishwasher to work. They replaced the parts three different times and it's finally working. For our refrigerator, we’re getting a replacement because they couldn’t get the parts that were needed. We got a coupon to get a new refrigerator. I’ve had American Home Shield for 30 years and we love it.

The refrigerator was starting to lose its cooling power so I submitted a claim to AHS through their website. It was fine. I’ve dealt with other home warranties but the list of vendors they used was terrible. AHS seems to have, so far, on appliances, a pretty good vendor here in the area. Plus, AHS offered a pretty good entry-level dollar amount. It was cheaper than the one I was using and I was really not happy with that company.

When I recently had issues with appliances, I was not happy with the particular people that came out to do it. They always seemed to give me grief. I’ve requested numerous times in getting another appliance company when that issue arises, and that doesn’t seem to be possible. I understand, but there seem to be only certain people in certain areas that will do certain calls.

The tech sent by Mr. Service, AHS's contractor, knew what he was doing. Our problem was the same issue that we've had before with our refrigerator. The tech did what he could do and now, we'll see how long the fix lasts. AHS has been awesome with us in the four years we've been dealing with them. We had an issue one time with our dishwasher and they sent someone out. They sent the same guy out a second time and my husband had to call AHS and say that we needed a different company because that guy wouldn't do anything. He would just come and look. It ended up being an easy fix done by a company which knew what they were doing. AHS works with us.

I filed a claim for my heating unit over the phone and it was really easy. Home Shield sent out A/C Rescue and I liked their professionalism and quickness.

We had a dryer that was squeaking and eating clothes. The tech from Professional Appliance came out and checked it, found the issue, ordered a part, was back a week later, got it fixed. He did amazing work. I was very happy with the service. American Home Shield for small stuff is fantastic. I would like to see them offer a premium package for more detailed times.

Everything went fine with the claim where Total Air Care came out for. The guy was very professional and knowledgeable, and he fixed the air conditioner in an hour. We were very satisfied. Overall, everything has been good with American Home Shield.

Everything has been doing good with Home Shield. We like the convenience and I never had any issues with them. They sent BestTex Plumbing who needed to replace the water heater. They ordered the water heater on a Tuesday and they came out Thursday. It took not even a day and they did a good job.

I like Home Shield's service. Steve’s Appliance repaired the refrigerator. They told us that the compressor of the refrigerator was not working well and that they put an order to replace it. A few days later, the tech came with the part and then installed it. He was friendly and professional.

I bought the AHS coverage after my air conditioner went out. I had to pay for $8,000. I had a dishwasher that wasn’t working and that was my first claim. There were flashing lights. I put the claim in and within hours, they had somebody already assigned to it. The tech from Alpha Appliances came in the next day, saw what the problem was, and diagnosed it immediately that it was a touchpad. The guy knew what to do and his diagnosis was correct. He had to order another part. It was Friday and the part came Tuesday. He came back when that came in, he put it in, and everything’s good. The tech was totally professional and very attentive. The diagnostic process was very thorough, too. Everything happened earlier than I expected. I can’t complain about anything because it was done in a timely fashion.

The dishwasher wouldn’t clean and I’ve been working on getting it fixed since February. I had a tech that came out who said that he was gonna order the part. But that was something about electricity so an electrician came out. The electrician said it was all right so the part never came in. I then called and AHS sent me a new dishwasher. They finally got that over here, but the dishwasher guy wouldn’t put it in. I don’t think he was a plumber. Also, I was stupid and sent it back because I didn’t know I would have to pay a restocking fee.

I called a claim in on a Sunday afternoon and I had gotten an email that AAction Air had been assigned to it. I also called AAction on their phone to let them know to expect an assignment. They were at my house at about 11 o’clock the next day. My air conditioning wasn’t cooling and the house kept getting hotter and hotter. They replaced the capacitor outside and it immediately began to cool. I had used Home Choice before and I did not like them. Their service was terrible. With American Home Shield, there's a local representative that I can call and buzz at if I didn't get what I felt should’ve been done.

The contractor that AHS sent was great. He did a good job. The motherboard on the control panel went out. I called it on a Friday and he came Monday, and then he had to order the part, and it took about a week. Then he came back and got it fixed. He was very professional and friendly. We've been with AHS for 12 years now and I like that I can place the request online and someone calls me back pretty quickly and they come out and they fix it. Only one time I had an issue when my water heater went out, that was a nightmare ‘cause the company I was dealing with took forever to get the water heater. And we had to take really cold showers and it was very unpleasant. It was in the wintertime. And that was really frustrating, but that was the only time we had any issues. The rest of the time, it’s been pretty smooth.

So far – the freezer compartment, the refrigerator itself and the icemaker – everything is working okay. I had Cooper Appliances and everything came out fine as far as they thought it was the evaporator coil. When the technician was finishing up and they did their test on it, the compressor had a problem. So they replaced the compressor. He finished a week ago yesterday and then he had to come back because there was a problem closing the freezer door on the bottom. He came back, figured out what the problem was and fixed that in a very short period of time then that was it. The service was excellent.

The contractor, Circa Mechanical, fixed everything that was supposed to be fixed and they met all my needs. So, I was satisfied with them plus, they were great. American Home Shield was great too. I’ve had them for over two years now. I renewed after one year because they have been wonderful to me. There’s nothing that I’ve ever called AHS for that they refused me with.

Our AC wasn’t working once it started getting hot. We called American Home Shield and they sent Blizzard Air. Their guy couldn’t really tell if it was working. He put in about 10 pounds of Freon and then came back on the following Tuesday to check it and sealed up some of the issues on the line. The AC unit is probably 20 feet from the house, so there’s a really long line in between the house and the AC. He knew how much they would get reimbursed and that they did charge more. And so, the second day, when he put in a little more Freon, he said, “It’s fine. We’ll cover it. No problem.” He didn’t even charge for it. The weather’s been pretty moody but on the days when it’s hot, the AC seems to be working fine. So far, so good.

I submitted a claim to AHS because the dishwasher wasn’t working. This was back in December when we put in the first order. And then, Valley Pro came out. Then they said they need to order a part, which they apparently did, but it took a while for the part to come. Then they came and said that it was fixed but it wasn’t. Then we called them back, and then I don't know what happened, back and forth. But I found that it still wasn’t working. We've had Valley Pro before and there was no problem. I don't know what the issue was this time, in the service end of it. And so, when I called AHS back in March, I said, “Can we just have somebody else come out and check?” Then A & R Appliance Repair came out and they checked and worked at it. They said it was just a clog, they undid it and now, it works. I love American Home Shield. I have no problems with them. Whenever I called them, they listened and they followed up and got a different person.

Pro Appliance came out for an appliance issue. I knew what was wrong with it and I told them. They checked it out, ordered the parts, then they came back a couple of weeks later and installed it. They were on time, very personable, seemed to be very knowledgeable, and did a great job. Overall, I was pleased with American Home Shield all the way around.

I work in mortgages and normally we recommend AHS to other people buying houses. So, I decided to get their warranty for my own home and I’ve had them for three years now. They're responsive and pretty much everything is covered. Having them also gives me the peace of mind of knowing that if something gets damaged or if something stops working, I can just call them and someone will come here. I’m very satisfied with them. Recently, the spring that holds the garage door broke in half. I went online to submit a claim with AHS then I got an email from. And half an hour later, I was getting a confirmation that a tech from Always Open Garage Service was coming out. I got a call from them and they said they could be here shortly. So, everything was pretty fast and they were here on time. They replaced the spring and there was a small dent on the door that they fixed. They also explained what they were gonna do and everything is working now.

I kept seeing the commercials on TV and I’ve lived in my home for 15 years. I thought it was a good idea to get some protection. American Home Shield had more media than the rest and when I looked into it, I saw that they had a good customer service rating. I decided to go with American Home Shield and started being a customer the first day of March. Recently, I made a claim and the process was very quick. They had it set up within 30 minutes and someone from Tennessee Plumbing called me to set up the time for arrival. It was very professional. The contractor then came out and cleared out a drain that was in my guest bathroom. They had all their equipment ready and they knew what they were doing. They were in and out within an hour and a half or so. Now, I can use my guest bathroom.

The past few times I called AHS, I've gotten someone who doesn't have too thick on an accent so I didn't have issues with understanding. In the past though, we called them and the person receiving was from out of the country and their accent is too thick. I couldn't understand what they were saying. Despite this issue, AHS's contractor went above and beyond with repairing our AC. Their electrician was very professional as well. Even though there wasn’t really anything wrong with the electrical, he made sure there was nothing else involved.

I submitted claims to American Home Shield for my LG Washer. The first time, I did it online and Sears came out in 8 days. The first guy said he fixed my issue but he didn't. I called AHS a second time and the second guy from Sears came and ordered parts. He told me that he should be back tomorrow.

I've had American Home Shield for several years and it hasn't paid off yet. I keep thinking maybe I won't have them, but then I've got some appliances that are getting old, so I decided to keep it. When my dryer ran but it wasn't drying, I was really happy that they sent Sears out. They sent them within two days and it was done. The hose that takes all the lint out had come off, so all this lint was inside of a hole in my dryer. The guy was very good. He explained what happened, and he cleaned that up. I was pleased.

My washing machine was leaking and American Home Shield was prompt. I went online, listed the fault and in about 30 minutes, I received an email with a service provider. Then the contractor came out and called me. We were able to work to get the fix done and no parts were needed. Everything happened quickly and AHS worked as advertised. I was very pleased with it. I just signed up a couple of months ago so that was my first actual transaction. After the house purchase, I researched and looked at different companies. I decided to go with American Home Shield. Their deductible is a little higher than some, but they cover more. So, I was willing to pay a little bit more.

Plumbers Inc. came out for American Home Shield for our recent plumbing issue. Everything went great. The guy from there came on time, finished the job really well and was very professional. I was very satisfied with their timeframe. In the almost six years I've had AHS, I've called them three times and every time, I get great service.

I was having issues with the garage door. I filed a claim online and in less than 24 hours, I had a contractor scheduled. Dodge Overhead Door came out and they were great. They serviced it. I wasn’t even home when the tech came. The door was unlocked and he called me and I just told him to text me and that I trust him. By the time we came home, the garage door was up and running.

Omega Force Appliance Repair came out for a problem with a plug. Everything went good. The tech was very courteous and had great professionalism. It was a prompt appointment and they were able to come out the next day. American Home Shield made it pretty easy to do it.

I live on the first floor of an apartment building and I noticed that the toilet was dripping water into the garage one floor below. I went online, went through a few dropdown forms, and said that there was a leak issue with a toilet. I got assigned Aaron Plumbing, paid the $75 fee, and a few hours later, I got a call from the plumbing company and scheduled. I was very happy with it. I had worked with them once before through American Home Shield and it was a lot more difficult. I didn't know if they changed their processes, but it was very easy to work with them this time.

My central gas furnace would not heat. I went online to submit a claim with AHS then a gentleman from Southeastern Property Services came out. He found the problem and fixed it in just a few minutes. He did an excellent job and had me back up and running in no time. He was also very friendly and very nice. And since the repair, the furnace has been doing good. Yesterday, I put in another claim for a slow drain. AHS assigned a contractor, Glover Plumbing, and said I'd hear from them within 24 hours, but I haven't.

We love the service. When submitting claims, I call and talk to someone over the phone. We’ve used the service a couple of times and we’ve been very pleased with it, but we would like for the response time in okaying the repair to be better. Other than that, a couple of my family members got the service because we got it. One time, we were without water and a guy from Sewer & Drain Services came out and fixed the issue. He made sure we had water, but when he was fixing it, I think he put some pressure on the pipe and it caused a little hole. A week later, they had to come back and fix it. They did a great job. The same guy came and he was upset with himself, but things happen. Also, the claim went well.

I’ve had American Home Shield for about 15 plus years and it’s convenient because my wife’s alone when I travel. She can just contact them and they send out a contractor for any issues that we have. When I had rekeying done, the guy from D & D Lock and Key came and he was great. It took him 30 to 45 minutes at the most to replace the keys. I really recommend him.

AHS is a good deal but a lot of things need to be explained. If you have a tech come in and they serviced some other product in your home while they were there and something occurs to that extra service they provided, it won’t be covered under the initial service that he came to work on. When my dryer blew a fuse, someone from Sears came the day after I submitted my claim. It was the same tech and he was like a neighbor. A bunch of my friends that I introduced to AHS was having a lot of problems with paying out a lot of money. I said that they were all homeowners and they needed to get AHS. They thank me every day that they see me.

Regarding our recent claim with AHS, the refrigerator was replaced because the technician couldn’t get a part for it. And I really appreciate American Home Shield for that. For the dishwasher, the contractor said that he replaced something. But for whatever reason, I’ve been trying to change detergents, trying to see if that would help, but it hasn’t been getting my dishes clean. That was my complaint at first. And now, it’s worse. He said he’s coming back today. I heard from him today and he said he’d be back to try to clean the dishwasher and see if that would help because I’m seeing stuff on the dishes after I wash it that had nothing to do with anything that I know about before. But I’m really pleased with everything that’s happened in the past couple of weeks. I feel like he’s doing as well as he can. I don't have any complaints about him because he seems very thorough and knowledgeable.

We have an old house and AHS is for peace of mind. It’s a lot easier to submit claims online than to call. The first time I called, I was 38 weeks pregnant, and our water was messed up. It was miserable. We had to turn our water off and I was like, “I’m not taking cold showers, or no showers in the winter while I'm pregnant.” Our AC wasn’t cooling and US Air came for it. A rat or a squirrel had chewed one of the wires. They came after three or four days I submitted the claim. It was the earliest they had. They said last summer that next time it went out, the whole thing will have to be replaced, so for it to just be a wire, that was great.

It's easy making claims with American Home Shield. I made one for my stovetop and someone from Appliance Superheroes came out in a day or two. The reviews for the company online were not good so I was concerned. I'm always concerned because I find when I file a claim with American Home Shield, it's not with a top-of-the-line repair person. It seems to be the people that need the jobs that are not really well-known. But the tech from Appliance Superheroes was fine and he did a good job. The appliance is fine now. It just took a week to get a part and that was my only disappointment. Other people that I had called before had the part in stock and came to fix it right away.

The pilot light was not staying lit on our water heater. I got online and asked for a service at 6:00 in the morning. It’s just easier for me to do it online. Then United Air Temp was there by 10:30 in the morning. The guy was great. He came in, went down there and got right to work. He explained to me what the problem was, fixed it and was out to go within the hour. Everything's working perfectly now. American Home Shield is doing a good job and I've been very pleased with them.

Some of the reps that I talked to when we had the problem with our air conditioning unit on the outside were very snippy. It didn’t seem like there was a sense of urgency. We were without any air for almost three weeks in August and had to have windows and everything opened. It really messed up everybody’s allergies and Home Shield didn’t seem to care. We called the company that installed the outside unit and had them take a look at it. They hid off a couple of parts in there with some kind of a special wrap, so it wouldn’t cause any further damage to the unit. The people from Home Shield and the company that they sent out made it seem like it was tampered with, like the homeowner did something illegal to it. It was a whole big mess. It was determined that they weren’t gonna do anything. They were just dragging their feet. It wasn’t the Home Shield that we knew and we’ve been with them a long time.

Harkins was on time and very professional. I still had to pay for my refrigerant because it was low but the tech gave good service. I feel like Home Shield covering $10 is not enough to pay for refrigerant, especially as it’s $9 a pound. Also, I’m paying a lot per month to still have to pay 125 before someone could come out to visit me.

I had American Home Shield back in the '90s when I lived in Houston. I've had them for five or six years. The AHS rep on the phone got me someone out here for my recent claim. Fry Heating & Air came out and worked on my heater which would not turn on. They were very professional. They're two very young men and they got my heater up and running that same day. It turns on and I'm a happy camper.

So far, I'm very happy with American Home Shield. My AC unit was not cooling and at the beginning, I was having issues with the website, but it could have been my computer. For some reason, the platform kept saying it couldn’t find my account number, but it eventually worked. I ended up restarting my computer and coming back later. It took two days to get someone out and the guy from AMP Mechanical was very professional. He answered all my questions too. It was good and now, the AC is cooling the house, which is what I needed.

It was pretty easy to submit the claim online. You just put in what the problem is. They offered quite a few different options as far as it breaks it down via system for you. Once you click on that, then it’ll ask you what the problem is and then they’ll say you can put in your description. I’ve been pretty happy with their service. They do a free second opinion and they'll send another person out as long as it’s not the same problem because I had to do that once. Some repair service came out and they were saying I needed a whole new air conditioning unit, but that was not the case. So they did a second look. Another company came out and it didn’t cost me anything extra. They diagnosed the problem and it was completely covered. I didn’t have to replace anything, and the unit is still running.

I had a leak in the toilet and the leaking was going below the toilet like it was pooling in. It was leaking through the walls and through the ceiling coming down to my basement. AHS sent out A 3 Aces and the guy from there was awesome. I would highly recommend him if we ever have plumbing issues. He was on time and checked everything water-related in our house and made sure there is nothing wrong with that. He did everything even if he didn’t need to. We tore down the drywall and everything. Most contractors would just leave the drywall behind on the floor. He cleaned up which was unusual. You don’t see a contractor cleaning up their mess. They just leave it behind. The guy was very responsible.

A lot of times I don't even remember that I have AHS and like getting the emails that reminds me. If I have questions about what's covered, I look online and usually I get my answers there. My plumbing claim went flawlessly. The contractor came the day after I filed the claim. I asked him if he needed anything and he said no. We were trying to distance and I went upstairs while he was here. He took care of it and let me know when he was leaving.

The drum in our dryer was loose and it was making a loud noise. It was shaking the entire house. I called American Home Shield’s number and submitted a claim. When we had a service before this, we started having trouble with the dryer again immediately afterwards. I should have called back. It’s our fault for not calling right away but the only thing about the process that I have a concern about is how to go about it if you have a prior claim going on. The person who came this last time was excellent and I’ve not had any problems or issues. But I wasn’t sure how to handle it the last time and that’s my fault for not going further with it because when I called and asked them for the 125, it was a frustrating thing.

We had one guy who was a plumber that Home Shield sent out almost immediately about three years ago who wasn’t really interested in solving a problem but selling more of his services. Other than that, we’ve been very happy. CityLine was wonderful. They were on time, clean, and prompt. They came out, looked at the problem, gave us an accurate diagnosis, a couple of good options. And then they were able to finish into their schedule and they addressed our wants and needs very well.

Bear Plumbing & Rooter had been out recently and fixed a leak in the toilet in February. They said that it had been repaired. But it was not. And so, they came back out March, and they inspected and told me what they thought was the problem now was actually a leak within the wall, within the pipe. In this last particular instance, American Home Shield did not pay. They said that the leak was outside the contract and so they did not pay.

Expert Pools was fantastic. The tech was were on time and really nice, and had good communication. He took care of the problem in one shot and had things done super quickly. It's all good. Overall, the contractors American Home Shield have sent were okay. Some were better than others but mostly, they were good. I just wish American Home Shield would cover septic system because we have one and they know. Sometimes it’s a bit of a hassle but communication is the key – if you are persistent enough to get things taken care of. But I've been with them since 2011 and so far, they’ve been able to fix things that are broken.

I’ve had American Home Shield before. I stopped for one year, and then I bought it again and so far, so good. The tech from Turnpike Plumbing Heating snaked the pipe in the wall that the washer drains into it out. He cut it, put it back together again, and snaked it out. He did an excellent job and was very knowledgeable.

Integrity Plumbing did a fabulous job. I was very pleased. We had a leak in the water heater, and I called American Shield on a Saturday evening when we discovered it. They told me that they would send somebody out. They also gave me the number of the company. I called them about the same time they were getting ready to call me, and they made an appointment for Monday afternoon. But then, when they realized we were senior citizens, they made it on Monday morning because of the virus thing going around, so that we would be sure not to be contaminated. They gave me instructions on how to have the area prepared for them and what we should and shouldn't do.

I was skeptical about getting appliance insurance at first, but I have been very impressed with AHS. Our 14 year old refrigerator broke. The repair guy they sent out couldn’t fix it, so they sent us a check to replace it. We now have a brand new, beautiful refrigerator. We are very happy!!

The bolts that hold the tank onto the toilet needed to be replaced, so the contracting company replaced them. One of the bolts was too loose because it was still leaking from the same bolt area and it needed to be tightened, so they had to come out and re-fix it again. They were good. However, American Home does the halfway point and their credit system needs some assistance. Since then, I had to call about five times because they kept charging me for the second visit and told me I owed money even though they said that the revisit wasn’t going to be charged. I kept dealing with that and to this day I don’t even know if it has been resolved.

I have had difficulties in submitting claims to American Home Shield and it has been a very slow and long-drawn process. We usually do it online and then wait for a phone call. If we don't hear anything, we usually end up calling them. AHS should get on top of it and they should respond. Other than that, they do good service and the gentleman who worked on my garage door was very good.

I've had a couple of American Home Shield warranties over the years and I sold one with the house where we used them, too. I submitted a claim for the water heater that was leaking and the process was really easy. I did it over the phone. I got an email right afterwards and it said the contractor would contact me within 24 hours and which they did. Schultz & Sons Plumbing replaced the water heater. I just met them and let them in because I was working. Everything was clean when they got done, so they did a good job.

I like both AHS' methods of making claims. It makes it convenient to have the options. They sent out J&A Appliance Repair for a claim and the guy from there was very nice and professional. He checked out the entire washer and was trying to look around to see if there was anything that he could do to fix it. He checked out the drum. It worked out really great. With the damage that was done to the washer, he said that the unit was more likely needing to be replaced. AHS is great but I wish they would cover TV and electronics.

Water kept leaking in our home where we kept getting all these pipes that we had to keep fixing and it just got overwhelming. My husband looked into our insurance and called a plumber. They came out but we end up having to pay them $595 for the service because they said that we didn’t have a water regulator. They had to install one. American Home Shield charged us $100 for the services. They were supposed to refund us the money back because it was not like they actually did any work. The plumber came out and did the work so we paid him. We haven’t gotten the reimbursement back yet.

I feel very confident that American Home Shield will take care of the problem if I have an issue. The air conditioner wasn’t working upstairs and when I made a request online, it was easy. Someone from United Air came out in less than 24 hours and he was excellent. Things are great now.

I didn’t know anything about House Shield and my uncle told me that it was a good thing to take out, so I did. It’s great to have it. As a single mom, it helps out a lot when it comes to getting things done versus trying to figure out who needs to do which. My last claim went great as well. I called over the phone and it was easy. With everything going on, getting the part was delayed, but the people who put it in and worked with me, called me and let me know every step of the way of what was going on was extra great.

I put in a request for an HVAC tune-up and the guy made an appointment. When I told him what the claim was, he said that that was not what he did. He told me to contact American Home Shield and now, I'm trying to get ahold of them. Earlier, I set up an appointment to have Realty Rekey come out and rekey the locks. I went online and paid the $75. The guy texted me, set up the time and came out. It was wonderful. He was right on time. He rekeyed the locks and gave me four keys. While most places just give you the keys the leave, he went to every lock and put every key in every lock to make sure it locked and unlocked. Also, I was in Haines City and he was coming from Orlando, so he had to come a long way to do something that simple, but he was very good. I was very pleased.

I’ve been using the online platform for years. I did the same when I made a claim for our AC that would not activate and the site was fine. The contractors who came changed the capacitor and they were very professional.

A-US Air Conditioning of Texas came out three times for our recent claim with AHS. The first one, I received a text message on Thursday, the 12th, saying that there was a contractor assigned to our request. He called us Friday to let us know he’d be on Monday. And so, he came in Monday, the 16th. But, since it was frozen over, he had to wait for it to defrost, so he came back Tuesday, and that’s when he added the Freon. American Home Shield covers $10 worth and so we paid $140 out of our pocket.

The garage door mechanism wasn't working so I filed a claim to AHS over the telephone. They gave a four-hour window to expect the contractors and they met it. Sam's Garage Doors came and they did their job. They were excellent. We've been using AHS on and off for 18 years between my last two houses. But I've had multiple problems with them over the last couple of years. Many of the vendors they've sent out just look for reasons to say the warranty doesn't apply. 30% of them are good and 70% of them are 1-star companies. I've disputed twice and had AHS send somebody else. I made the request that it has to be 3 stars or higher on a Yelp or whatever review but we can't pick our contractor. The home warranty has contractors that they work with.

I submitted a claim to AHS because my oven wouldn’t heat. Universal One Repair came out. They ordered new parts, came back and fixed it. The customer service of AHS was fine. I never had any problems. The contractors are usually pretty good and they fix the issue.

I call in my claims. 1st Rate came the next day or the day after. They checked my washer and dryer. The plumber was very nice and very professional. He was really first-rate. I hope I could get him next time because he called afterwards to see if everything was okay, or if there were any problems. Everything is going fine. One time in the past, I had to wait almost a year to get a part and I was discouraged. Six months seemed like a year to me. It was a long time. I don't know what happened that time. Hopefully that won't happen again. After they left, I could have kicked myself because I should have had the contractor check my refrigerator when he was out here, but I didn’t so I have to do another one then. But other than that, I'm very happy with Home Shield.