American Home Shield Reviews

I have had a great experience so far. They repaired the dishwasher, the burner on the stove and the microwave. I did the requests online and the process was easy.

My heat system was down. The guy who came out was professional and courteous. He had his mask on and he also put on booties to come in the house. It worked really well. He fixed the problem at that time. It’s been extremely positive with American Home Shield. Whenever we've needed them, they've come out and taken care of it. It's been very helpful.

Somebody inspected our gas fireplace and they said that there was an electrical issue. We had Action Electrical Contracting Company come in to look at things and they stated that it was not related to an electrical issue, it was related to the electrical connections in the fireplace that were directly related to the fireplace. They were very friendly and very thorough. They explained things in great detail as to what the issues were. We also had an issue with our stove and the person who came in was very efficient. He knew exactly what the problem was, fixed it quickly, and everything was back in working order. It's been a very good experience with AHS. It's nice to know that things can be fixed and that there's a set expense for all that.

I had a leaky hot water tank from the connections. I submitted a claim on Friday afternoon and American Home Shield didn't get back to me until today. We were notified that there was gonna be an appointment, and then the plumbing company came out promptly thereafter. Obviously, they said business days and I thought that a business day for a plumber was also Saturday, but it turned out that it wasn't. But they had the parts they needed as the repair was done promptly.

American Home Shield sent someone for my microwave and it went smoothly, but they weren't able to get it repaired. They couldn't get it out of where it currently is. They said, "We don't want to damage your wall, so we can't really access where we need to access. But if you can get it down, then we can come back and fix it." I'm not going to be moving the microwave anytime soon though.

American Home Shield is a useful tool for a new homeowner. We had a rekeying service done and it was very easy and painless. We’re very satisfied. The techs were very professional and it was very positive dealing with them. They were on time and did everything they needed to do.

The furnace wasn't heating. When we first called with our heat, the home wouldn't heat up unless we turned it up real high. My problem was that we had to turn the heat up to 74 before it really got hot. Because he said the reason when you turn it up to 74, it's going into emergency heat mode, which is hotter. And then my outside unit was freezing up. You could see ice around.

My most recent claim was for a sink drain that was clogged. The guy came very quickly. His professionalism was good and he was also very quick on fixing the problem. It was a great experience.

We've had to claims that Summer Breeze came out for and they were very good. They did everything that they needed to do. We had to reschedule one time and it was very easy to do. Everything was great with them.

I call for service requests and so far, I've never had a problem with them. I was in the other house for five years, and this one two, so I've had American Home Shield for seven years. They're great, they're prompt, and service is good. The personnel are great too. They're very friendly and know what they're doing.

I had a cracked chamber. I called American Home Shield to do a claim. They told me that somebody would be coming out and they would be calling me. They did. The service was excellent.

The dishwasher wasn't working properly. The tech had to order the part and then he fixed it.

I had two things done and they went well. The first claim was for the dishwasher. The door was slamming down and it was heavy to lift back. Something was broken. The second claim was for the refrigerator. The water line to the ice maker and the water dispenser was not working. The repair guy came on time, knew exactly how to fix the issue and took care of it right away. He fixed it professionally and very patiently. He did a good job.

Master Tech came out for two claims. Their tech did our icemaker and then he put something on the oven. Then he looked at our cooktop and it was determined that it had to be replaced. The oven is still cut off. So we went through American Home Shield who called the tech and had him come over. There was some kind of loose connection and the tech fixed it. The oven’s working fine now. The tech did a great job even though he needed to come back.

The clothes dryer failed to work. Putting in a claim to American Home Shield was good. It took about four days for someone to come to our home. He had diagnosed the problem and found that there was a particular part that was not working. He ordered the part, and it took probably about a little over a week to get. Some of that is due to the situation with COVID because the manufacturers are kind of backed up, but as far as he and his helper, they were really nice and very knowledgeable. So, it was a good experience.

Our washing machine would not stop drawing water on a Friday night. It ran for close to an hour. I could not get it to stop so I unplugged it. I called American Home Shield and asked if they could expedite an order. I tried to explain the situation to them and they said they couldn't. So I turned the faucet handles and thought I had it off but the tech finally showed up. He took his channellocks and turned them a little tighter. He disconnected the hoses and got my washing machine to stop. He did a wonderful job and got here as fast as he could. I was grateful.

I've been having problems with my microwave since COVID started up. I called AHS and told them that I needed to have that. I paid them $100 and the guy from Authorized Services came as soon as they told them. He checked it as it was making a loud sound then he said it was completely damaged and he would tell American Home Shield that it had to be replaced.

I had two claims. One was for some plumbing and the other one was for heating and air conditioning. AHS made me have two separate $100 payments and it turned out that the company of the first person was doing plumbing, heating and air conditioning. They could have handled all of my problems with only one $100 fee.

The techs came out, were able to fix it first time so it wasn't any big issue. They were very nice and they were good service. It was a minor repair so it worked out okay. That was my first claim with American Home Shield. So far, it's very helpful.

There's a little bit of wait when I call AHS but after that, they would take care of the issue and the local response is quick. I'm happy with them, as long as the rate doesn't go up more.

We had a leak in our heater. We went on the American Home Shield website and requested service. Then we heard from Union Express within a day. They came right out so there was very little wait time. They were very professional, explained the situation, and they took care of the problem.

When you submit a claim, just go online and let AHS know what's going on. They send you an email after you complete it and let you know who's going to be calling you or you can call that company to see when you can schedule your appointment. Recently, the thermostat wouldn't come on when we turn it on. I put a ticket in that morning and the company came the same day so I was satisfied. It came on after the guy left. I did a order a week before. It was on a Saturday. No one contacted me so I just canceled it on Sunday. I guess they don't work on the weekends.

I did a claim to American Home Shield for a leaky drain pipe and something with a toilet. It was easy doing the claim. The repairman, Jose, was absolutely the greatest. He was so helpful, very knowledgeable and he answered questions I had. I asked him about a couple procedures. When he got to that, he made sure I was there, so I could watch. I'm a handy guy but I've never replaced the part that's attached to the drain pipe underneath the toilet. I thought it was shot in with like a 22, those power guns, and it isn't. Now, I'll even be able to do that in the future like for my daughter. It was an overall great experience. It's not his job to dispose of the old toilet, and he helped me carry it out to the trash. He was polite all the way to the end. He did a real professional job.

We put in the service to rekey the home. We had some issues with scheduling it. There was some miscommunication, but that was okay. The guy fixed everything very well and very quickly. I was very satisfied with the first claim with American Home Shield.

The first time DNG came out, our dryer made a squeaky and rattling noise. The gentleman said it was the pulleys so he replaced them. But then, it still made that noise and it got louder and louder. We called again and they came out and looked at it, and they said it was the motor. The heating element was going out into the dryer. They said that they would take care of the issue. Then he called us and said that we had to call American Home Shield back because we started a new ticket claim on it.

The heater was working but it was giving me some error message on there. Submitting a claim was very good. It happened over the weekend and I had a tech here on Monday. I had a bad capacitor on the unit. The service is all good and the heater has been working since. I also had another claim that I did earlier this year for this property. So far, American Home Shield has been good.

I was having trouble with my garage door and the contractor was great. I had another contractor out for the garage door and they were terrible. The guy in the past was a jerk. This contractor was wonderful and the tech was kind. It was something simple but he didn't make me feel like an idiot. We've had American Home Shield for maybe two years but we just sold the home and we’re between houses so I need to cancel it. But when we used it, it was fine. We primarily got it because we had three heating and air units and that was our insurance policy against one of them going out. We used it for a refrigerator and a garage door, and it worked so we've been pleased. We followed the process and it was okay. I would recommend AHS because I didn't have any trouble. It worked as intended.

The technicians from Bradley Appliance Repair were very professional. They did our washing machine and from what we can tell, they did quality work. AHS is a great service and having them has been very favorable so far. We had an issue with our refrigerator repair before and they corrected it. They went above and beyond.

I can get in touch with American Home Shield. They answer the phone in a timely manner and they send someone out. Then they say that in about 24 hours, they would be getting in touch with me. I had a little leak recently and Calvert Plumbing, Heating and Cooling was dispatched. They fixed it and did a wonderful job. They had on their facial protection and that was a blessing because there's COVID going on. I wouldn't trade my Home Shield insurance for the world. Every time I've done business with them, they got the service done in a timely manner.

I've gotten great service so far. When I need something fixed, it is done in a timely manner by a professional. For my plumbing claim, the tech explained everything to me and my husband. He told us how to prevent the problem from happening again. He was very clean and neat.

It was fine navigating through the AHS app to file a claim and the tech they sent out was great.

Our heater was really loud when it was running. Whoever replaced a gasket didn't tighten a part and it was hitting the housing. The techs were able to fix that. We also asked them last minute if they could do a tune-up. They did that and we paid for it separately. The service was good. American Home Shield did great.

I submit claims to American Home Shield online and it's fairly easy. The recent issue turned out to be a broken faucet. Lake Plumbing did very good work.

When I had a clogged drain, I called American Home Shield on the phone and it went better than usual. The contractor was nice. Everything has been performing great. American Home Shield is better than anybody else. One time, I left them but I came right back. I got ahold of somebody after-hours. It must have been somebody that works from home. It was unusual. When I finally got it straightened out, it was somebody that didn’t know the procedures. They told me what I had to do was to go out to the store and buy the part myself, and then come back. And then, they would have somebody come and put it on. I knew better than that. But then the people got irated, so I just left. I reacted too soon because who I went to wasn’t great at all. It wasn't even a month, I was then right back with American Home Shield.

AHS offered a special for a heating check-up. I filed that online really quickly and it was fast and easy. The techs from Moor Air LLC did a check-up to make sure everything was good. It was very fast. My husband said they went up into the attic and were in and out in less than 20 minutes. My fridge went out on Christmas Eve and I called it in as soon as it was mid-morning. AHS gave me an appointment and the technician arrived in a timely manner. He was very nice and knowledgeable. He had the part needed in his truck and he was able to fix what was wrong. I gave my fridge a couple of hours to get cold again and now it totally works. I've had good experiences with American Home Shield. They provide excellent customer service and quality work.

My heater went out and wasn't turning on for some reason. When I made a claim for it, that went pretty well. A guy came and checked the outside unit and in the attic as well. He was very courteous, respectful, and professional. He talked to my boyfriend about the problem, repaired the unit, and moved on.

The coolant in the freezer and the refrigerator part was not working. It was not freezing and not being cold at all. We lost a ton of food. Three days after making our claim with American Home Shield, a tech came out and fixed the problem temporarily. He reset whatever he reset to make the temperature of the freezer and the refrigerator stay at zero and 37 degrees. But two days later, the refrigerator reverted to its old self and it's no longer working. I called again and AHS referred the claim to the Sears repair people and they are supposed to call today to see if they can fix the problem. If not, we are gonna need a new refrigerator because Christmas is right around the corner and we are screwed. We are satisfied with our warranty. It just that the first service made was incomplete. The tech addressed the problem but didn't fix it. Also, whoever AHS contracts out with to do the repairs should be more timely.

The claim submission process has been pretty simple for me because I've been with American Home Shield for a while so I’d gotten the hang of it. I keep having the same problem every time, even throughout the summertime. They're trying everything they can to not replace the whole unit. They're just piecing it together and it's really not going to help. It's gotten to the point where Family Heating & Cooling know me and they're quite familiar with my home.

Our furnace would click off by itself and not come back on and the repairmen fixed it, we thought, temporarily. It lasted a couple of days then it went out one evening, and it wouldn't turn back on. The repairmen had to come out. The issue was something with the burner and a couple of other parts they had to replace. They weren't sure that they could get them because it’s older than what I said it was. Other than that, American Home Shield did a wonderful job. We're very satisfied. Whoever they call and tell to come out, they call me and they're always out here straight. They're very good. I can't say enough good things about American Home Shield. They've been so good to anything we've had done.

Our water bill noted that the water was high and that was a problem. We bought the house two years ago. We noticed in our living room that part of our wooden floors was buckling. The wood is water-stained and bleached at the top. It seemed to be spreading. We had the city come out and they said it was not the city's issue. We called American Home Shield to have a plumber come out and look at the plumbing inside the house. The guy who came was prompt and the correspondence was good. The guy came out on Saturday and we completed this on Friday. It was all good.

I have had American Home Shield for a couple years and paying my monthly due on time. AHS is great for small issues like a running toilet. But, when it comes to fixing appliances and upholding to their contract, they are terrible. I put in a request in October 2020 to have our microwave fixed, I paid a $125 deductible, the technician came out and told us he had to order parts, and he would be back in 2 weeks. It has been 3 months and the microwave is not fixed. GE called me and said the parts are on back order till February.

There was a loose belt on the opener and the tech replaced it. He said that there was nothing really wrong with the doors and they just needed to be greased up. So he cleaned and greased them up. They seem to be working well now. I was a little surprised that there was no human interaction to schedule the service, which was kinda weird. But American Home Shield got to the contractor fast. The contractor called me a couple of hours later and then it went smoothly from there. We didn't think that the coverage with American Home Shield was that important. But I'm glad that our Realtor really pushed for it. It was worth it.

It was an easy process. I called American Home Shield and they recorded the claim then sent us the first company. However, we had a problem with Douglas Mechanical. They didn't do what they were supposed to do. They closed the order and it was a mess. We made the payment for $100 then we were charged again when Air Dynasty was sent to us. I was told that that first $100 will be refunded but I haven't seen that.

My microwave stopped working. We waited for close to a week and a half because we were waiting for an air conditioning person to come to fix our microwave. We knew right off the bat it wasn’t connected to our air conditioning. We spoke to a rep three times. She fought with us and said, “I'm sorry, I can't give you anybody else. This is who I have to give you.” My husband said, “I'm not calling in my air conditioner. I'm calling in my microwave.” Either the rules or regs to set somebody up is ridiculous. My husband threatened to quit with the program and find a different one. He wasn't going to wait any longer for an air conditioning man from Tempe. That’s 25 miles away from us.

The technician who came for my refrigerator claim was pretty knowledgeable. He made 2 visits. The first time was for him to see and diagnose what the problem was. He ordered the parts right away. The repair went smoothly and it was quick. AHS has been fast, simple, and reliable.

When our water heater was no longer functioning correctly, it was replaced. It took a little longer than we anticipated to get the water heater installed, but everybody was very helpful. We had several different gentlemen come through and they were both very nice and knowledgeable. Hopefully, we don't have to do this again because of a problem, but it was not a hard process. It was pleasant for what it was.

American Home Shield has been good so far and the claims submission has been fairly easy. I had a dryer issue and I was very well satisfied with the technician they sent out. He did a fine job. But the plumber they sent out wasn't very good. In fact, my grandson and I fixed the plumbing problem.

When I put in a request, the people AHS sends out have been very pleasant and professional. They answer the call right away. I had a very good experience with Liberty Plumbing & Heating who came out because one of the tenants complained they weren't getting any heat. The tenant and said that after they did what Liberty told them, the heating worked okay. A few days later, they said it wasn't working again. Liberty came back out. The tenants are pleased and when I called them, they said the heating is working okay.

Everything was automated with American Home Shield. But the contractor contacted me right away and set up an appointment to come out and inspect the garage door. The tech was very nice and it was a really good experience. The garage door is working well now.

We just bought this house in October and our realtor added American Home Shield to our thing. The claim process is a joke ‘cause you call them up and they’ll set you up for $75 every time, no matter what. I told the person that after they replaced the septic system, there was a leak in my front yard. They said they would send out a plumber without even looking at my stuff. The guy that they called actually called me and asked me what was going on, and I told him. He said that he does a lot of work for them and that they won't do anything that’s out of the slab. I told him that AHS would just let that go through and take that $75, as well as the one that they just got through, and take it. I called AHS back to cancel that.

The repair guy from High Priority Plumbing was professional. He came on time. He did the job. Everything's good. I called American Home Shield to file the claim. I only was upset when I called them for the pool. The pool guy said, "You guys did damage to the machine. So we are not covering it under the warranty." I brought another company, the AquaRama and they said, "That's a lie. They should have fixed it. It's not your fault." I wasn't happy with that in the warranty at all. I had to spend my money even though I'm paying for the warranty and spent $75, and they didn't fix the issue. Overall, they were okay but I will maybe take off the warranty on the pool.

It was great with the tech. He was able to repair the existing refrigerator. I was able to work in my office and do phone calls most of the time, and he did a good job of finding a way to tell me when I needed to know something and asked me what I wanted to do next.

My heater wouldn't come on. It wouldn't blow any hot air. I filed the claim on the AHS website. As soon as I hit submit, they sent me back a thing saying the contractor that was assigned and their contact number in case they didn't reach out to me. Service Contractors of Texas came out. I was at work and so I sent my dad over. He said that the guy that came was super friendly, very knowledgeable, and got in and got out. I have a warm house again.

One of our furnaces was not working. So we had no heat in parts of our house. We filed an online claim and we heard from the company within two hours and scheduled an appointment. They came out the next day and it ended up being a fuse that was out. So the tech was here in less than 10 minutes to get it fixed. It went really quickly and easily. This was the first time that we had to use American Home Shield for anything and it worked really well. We were very happy with it.

I had a claim for the garbage disposal and it was fixed. The contractor was very polite. He did his job and everything went very well. I also have several claims that needs to be done. They're for the refrigerator, the dishwasher, and the washing machine and American Home Shield has someone coming on the 23rd. I'm satisfied. So far, so good.

When the garbage disposal was leaking, I notified American Home Shield online. I have the app. It's easy to contact them and they are prompt in addressing the issue. They told me the contractor would come out on the next available date. Since All Clear Plumbing came out the garbage disposal has been functioning perfectly. It's a necessity in the house so it's very important to have it repaired.

The American Home Shield website is user-friendly. We had a pool pump that went out and ABNation was assigned the contract to come and fix it. This is the fourth time that we've had a problem with the pool that American Home Shield has sent some contractors out to work on. ABNation has been the most diligent as far as calling us back right away. Their tech got it fixed in less than three days, so we were over-the-top thrilled. The tech called us before he came and he let us know when he was here. He let us know when he was done and he had us come out and inspect it. He also found another problem that we were having. He was great. The repair was awesome for our pool's day-to-day operations.

I had several claims in the last month. The most recent one was for my dryer that wasn't drying. A tech looked at the unit and ordered a part. A week later, he brought the part up and fixed my dryer. It's working perfectly now. Having American Home Shield, it's very convenient to be able to type in the problem on the computer and they send them up here to fix the problem. That's very nice.

AM PM Plumbing came out recently. They were pretty decent. It was just that the way they dress was not professional. But the quality of their work was good. I was very happy.

The claim submission was very easy and it took about two days for a guy to come out. He found out what was wrong with the garbage disposal, fixed it and left. He was in and out in about five minutes. The disposal has been working perfectly since. It was a pleasant experience with American Home Shield.

We've been with American Home Shield for more than a year and we're satisfied. It took a while because of the holidays and they had to order parts but the heater was repaired. It's fine now and the techs were very professional.

It was excellent with Home Service Corp. They had to change the sensor on my furnace. They were quick and very professional. They came timely and got done before end of the day. Everything's great with AHS.

The people I talk to at American Home Shield are very nice. They try to schedule things for me but it takes a while. I have to wait a week before anybody can get out. It has also been a real toss-up as we've had some good and bad contractors. We asked the techs whether they worked on commission or by the hour. They said they worked on commission. I said that this is why some of them are in such a hurry to get out of my house to get to the next one. I try to ask them questions and they'll be like "Ah, come on." I could tell they didn't want to spend any time with me and it has been hurtful. There have been a couple of situations where they could have helped me out more and the techs just said they don't have time and they have to leave. There was a person who we asked not to come back because he got kind of rude.

The main water supply wouldn't turn off. The people came the next morning and they were able to get the water turned off until they could get back out to replace the valve. They had to get approval from American Home Shield. They were great.

Home Shield has been really well for us. The technicians they have sent have been excellent and we've never had a complaint about it. We pay our $75 and everything else is taken care of. They put in a new heat pump unit outside and that was seamless. It just took a little time to get the product. They have their own supply system. Then Wanda Central Vacuum came out recently. The old guy was really honest and did quality repair work.

I had a claim for the electrical box. The claim submission was good and then it took a day for the tech to come out. He had it fixed in under 30 minutes. It was a good experience all the way around.

My lower unit was taking up 10 minutes longer to reach temperature. The techs came and found that the lower unit needed Freon. I had just put Freon two months before but the techs tested the unit, checked all the electricals and filters, and made sure everything was good. They also measured how much Freon we were gonna put in. They also told me what to look out for and the steps to take in case the problem happens again. They were really professional and I would recommend them. Things have been okay since then but I can tell the HVAC started to not work as efficiently as when they put in the Freon.

A technician came out for our hot water tank. They said they tried to repair it but they said they couldn’t so they replaced it. Since then, I've been nice and warm and cozy. I really appreciate American Home Shield because I'm on my own. My husband passed away years ago, and it’s really a help. If something happens, I just call them and they send somebody out to take care of the problem. I highly recommend them.

American Home Shield seems to work around so we don't have to get a new appliance. We had trouble with the garbage disposal, and instead of just saying, “Get a new garbage disposal,” they help us keep going with it. I don’t feel like they're trying to sell us some stuff. However, I couldn't recommend American Home Shield to all of my friends because they're expensive, and I don't always get the money back. But I find it very convenient because they get the specialist to come in and do the work, and I don't have to know all that. It's just the one call.

The heat went out and you could hear the blower kick on. But it was just blowing cold air. The first time the tech came out, he said it was the igniter so he replaced it. This was back on March and at the time, the weather was making that transition into getting warm. I still wanted to get it fixed, so that when winter comes, we would be all good. So, he fixed it. It was kicking and we used it for two days and then, cut it off. Then, we started using the AC afterwards. This year, when the winter started, I had the same issue. So, it worked for two days and we finally cut it off at three days, and it kicked off again. So, I called the contractor back. Another guy came out and said that the igniter was fine. It was our flame sensor. It was dirty so, he cleaned it off and then, it kicked on. He said that everything was good to go. He tested it and it was kicking hot air. That lasted for a day. Afterwards, it went out and started blowing cold air again.

My clothes washer was collecting water at the bottom and wouldn't drain properly in the last cycle. It spins more. So, I have to hit a button and put it on a low spin. The guy who came was remarkable. He figured out what the issue was which was an electrical connection preventing the dryer from going for a full cycle. All of a sudden, the washer started working. I called AHS to make sure that the contractor was canceled. They took care of things right away and called the contractor. It wasn't until a few days later that the washer started acting up again, so I had to reschedule an appointment. The reps whom I spoke with sounded like they cared. They were right on top of my claim.

We initially called in for a preseason check because we just moved into the house, so we hadn't had it done yet. We had some days that were really hot, and then it got cold, so we were flipping, going from AC to heat in a week. It happened to coincide right around the time the guy came out. In the phone call, they said they would check everything when we called. We asked the the guy to check and he checked everything. He said that there was something wrong with a valve that switches from the heating and the AC. That needed to be replaced, so they're waiting for a part for the unit to come in. He said he would contact me as soon as it arrives because there was a shortage of them. He also said that part was almost as expensive as the unit itself. He seemed very knowledgeable and he knew what he was doing. All in all, everybody's been quick to respond. We're happy with the way everything was finalized. It went very well.

When the heat pump on the outside froze up, I called in. American Home Shield issued the vendor, they contacted me and it worked out well. The vendor analyzed the issue, came and repaired it. They did a great job.

Both heaters stopped on the same day. I had one of the regular tune-up people come out and they noticed that one heater just needed cleaning, so they cleaned it. That same day, the tech from Royal Flush came out and looked at the other one. He was able to determine that it was the thermostat that was malfunctioning and not the unit itself. He was able to fix it. It started right up and everything was good. He was super friendly and helpful. Over the years with American Home Shield, they have to call someone to come and then they schedule within a day or two. In this instance, it was the next day and everything worked really well. About five years ago, there was an issue with the pool and the heater system. So I had two calls within two days, and both of the technicians were fantastic. Right now, things are really good.

I put in a claim to repair the air conditioning unit. I got a text message within half an hour and the next couple of hours the contractor contacted me. Overall, it was a very nice experience. The people came and they inspected very well. They solved simple problem. The AC filters were clogged. They ended pretty quickly and told me what to do. So I'm happy with that. American Home Shield has been good.

I used Ron Haynes in the summer through American Home Shield. When I called American Home Shield when the heat went out, I told them I wanted to use him again. So they contacted him. They came in and replaced the unit. They understood what I meant and I understood what he meant. I highly recommend getting the warranty and using Ron Haynes. I'm glad I got the warranty. It helped out a lot on saving me money.

I woke up Friday morning and the heater was out. I could hear the heat wanting to kick on, but it won't. The claim has been going on for about a month. But the contractor came out right away and fixed it. They came to do what they had to do. It was great. But then something else went bad on it. So now, I'm just waiting to get the part or the authorization to buy the part through the insurance company. It's a very, very old unit and it's been band-aid a lot, probably from different people coming out fixing it. I got a text this morning saying that M & Holmes has submitted my part order to my warranty company, and that they will call me with the install once received.

Something was wrong with our switches so the guy came out and fixed it with no issues. I had somebody come before and they couldn't do it right. But I used my warranty and these people knew exactly what was going on. They fixed it within 30 minutes.

We have no heat and United Air Temp came right out. There's a broken part that the tech ordered and it should be in tomorrow. The tech said he was going to have his people call me to come back out. They were very nice. We love American Home Shield. They've been very responsive and they've been very good to us.

It was easy to submit a claim, but the recent one was not big. The repair guys just had to press the button and the two plugs were not working. American Home Shield didn't replace it. Also, when some big problem is going on, they mostly make excuses. The last time I had to do something with the dryer, I said, "This is covered." They said only the vent cleaning was covered. It was the same thing with the air condition. I paid $4,500 from my pocket to have it fixed. They didn't cover much and with that one, I was upset. I didn't get any advantage out of the coverage. I'm paying so much money, but what is the benefit to what I'm doing? It helps a little bit, but not much. Still, everything was good.

RG Plumbing & Rooter came to do a plumbing problem in my house. The appointment they gave was immediate. It was the very next day. They came on time and they fixed the problem very quickly. I'm pretty satisfied with them. American Home Shield has a simple claims process. I went online and submitted it there. It was pretty straightforward.

Submitting the claim was very easy and the repair company was excellent. We had to wait for a part, but they fixed the existing system.

American Home Shield has been helpful most of the time. But there were a couple of times that the people said the issues weren't covered by American Home Shield. I understand like they can't cover every single thing, but things like the garage door spring should have been covered, but apparently, it wasn't. The light inside the spa wasn't covered either. When I had a claim for an induction cooktop, they didn't replace it because it's so expensive, but they gave me a good chunk of change towards buying a new one. It doesn’t cover it completely but it's better than nothing.

We noticed underneath the dishwasher that it seemed to be leaking. American Home Shield sent out Precision and it went really well. The guy was very knowledgeable. He diagnosed it and came back a few days later and repaired the issue. He was timely and courteous. The dishwasher seems to be really good now. Overall, American Home Shield has been great. I'm certainly glad that we've requested and Precision is probably the best vendor that they can get. Also, my past claims with AHS were very prompt. There had been a couple where I called and I probably didn’t need to call. So, the techs came out and there was nothing to do. But it’s worth the 75 bucks to at least have someone come out and check.

We had a service request for an appliance repair and the tech fixed everything. We also had another service request for our furnace and that took a long time to get fixed. The first company didn't do anything. The second company that came out was much better and they did a good job. Now, everything is working fine and properly like it's supposed to. A long time ago, we had a service request for the stove and that was fixed on the first day the technicians came. Everything was good with our experience with American Home Shield.

I called AHS up and told them that I had issues in the kitchen under the sink and I had a problem with the bathrooms that were leaking. The plumbers came out right away and their service was great. The guy checked it under there and said that something was wrong with the dishwasher. It was bugged. He replaced what needed to be replaced but the dishwasher doesn't work. He said he's gonna put in a claim and suggest that we get it replaced.

BJ Appliances addressed my appliance issue very well. One of the knobs on my stove stopped working. So when the tech first came out, he checked it and tolld me that it was going to take about five days for the part to come back. Then in about six days, he called and said that the part had come and wanted to know what day he could come out. He came out again and repaired it. He also checked everything on the stove. He was very pleasant.

We love American Home Shield. I am disappointed in myself that we hadn’t done this before. We got American Home Shield only about four years ago. They have been lifesavers. We had 107 degrees temperature going on and the AC went out, and I had a brand new baby at home. I was able to call them. They got De Hart Plumbing out here, and I love them. They fixed it, and it only cost me 100 bucks. De Hart Plumbing let us know that without American Home Shield, it would have cost us $700.

They finally got the lid for the washing machine. It took three months. Now, I'm waiting on the oven part. I called Sears the other day and they said it's on backorder. AHS is a little bit slow. They said because of covid, it's hard to get stuff. But once they get the part, they're usually there the next couple days so that's pretty good.

Of all the home warranties, American Home Shield is the best. However, they do not use the best of the contractors around. I don't know if it's because they're less money or what. The particular experience with Brent's Pool is that they were very reliable and responsible. However, the guy's diagnosis was completely off based on what our pool service company is saying, and they're familiar with the equipment that we have. That's why we have a callback that is going to be happening next week.

We purchased this house and we wanted a home warranty on it. Because it's not a brand new one, it didn't come with a warranty on it like a brand new built house does. It's a 12-year-old house, and we wanted to make sure that we were covered in case something went wrong. We did our research and looked online, and there was a lot of positive reviews with American Home Shield.

The tech from Hendricks Electric came after the air conditioning people couldn’t fix the furnace. He came in the morning, looked at what he needed to, got the part, and then fixed it. The furnace has been good since.

I would strongly advise you not to use this company! THIS IS A SCAM! The professionalism of this company is a joke. The contractors they sent out to my home were completely unprofessional. They do not understand the importance of communication nor do they return phone calls. After several days of non communication from the contacting company. I contacted AHS, the phone operator could not answer any of my questions nor could he connect me to a manager. A few days later my wife called AHS and was told that our service call would be escalated because of the lack of communication on both companies' behalf. I guess escalation means to do nothing at all! Because our washer machine is still broken. I have called AHS several times since then and requested a manager's call back and I have not yet received a call from anyone.

American Home Shield has been the best functioning home warranty company that I've used. I have used them for 10 years and I recommend them. My kids all have them and my clients all use them. I make sure that when they're purchasing a resale home, they have a home warranty. I don't have a problem with American Home Shield but I have a problem with the techs finding the solution. They've been out three times in a span of a couple of months for the same problem and we’re still having the same problem. The third time, it was a different tech because I requested a different one. The techs have been polite and professional and they keep giving us advice and saying this or that but we're still not getting clean dishes. The dishwasher is not that old. It's only about six years old. I don't know whether to call American Home Shield again or just buy a new dishwasher. But their techs have been out on other things and they've been great.

The contractor was quick to come to the house to diagnose the problem as well as to get the part needed to repair the garage door opener. They were very professional and fast. Submitting a claim to American Home Shield used to be horrible but it’s getting better. The only drawback with them are those AC companies that they hire. Instead of hiring local people, they hire these massive companies that they operate in different states. They don't even have a local office and they're normally horrible. Last time, I had a problem with my heating and Total Air Care was completely horrible. I dealt with them a few times. Every time you deal with a local company from the town, you have the better outcome than dealing with those big companies.

My most recent claim was a furnace issue. Westside Air Conditioning came out and looked at the unit. They pulled some parts out, did some cleaning of the area, and identified that there was something wrong with the panel. They left, ordered a part, came back, and installed it. They did a good job.

We had two claims in the same week. Air Pro Master came for the toilet and the guy fixed it. It was done in 15 minutes and he was out of here. There was also an issue with the pressure sensor on the washing machine. Usually, whenever we have a contractor from whatever company it is, they always come and fix it within 30 minutes. Get AHS if you have a new home.

We've had our American Home Shield policy for two years. They have repaired the timer on the washer and the timer on the dryer. We had a bad storm that blew out something in the central heating and air unit and they repaired that as well. And when the ice maker on the refrigerator quit working, a tech came out and evaluated the situation. He was back the next day and had the ice maker fixed. He was very pleasant, informative, and professional.

I use American Home Shield's website for my service requests. I really liked it. The service people were excellent as well and everything is working great. They fixed all my appliances and I was very happy with the service. I had an excellent experience from beginning to end. I would recommend American Home Shield. I also have the warranty for my house in California.

We had an old door opener and when the direct sunlight hit the garage door, you couldn't close it because the beams weren't connecting. The guy from Ace Garage Door came out and kind of played with it. That was in May, and a week later, it went back to how it was. I just played with it and finally, I got fed up and called again. He came out and said the only thing we can do is change it. He changed it. That's been about a week or so and I'm gonna call him again because I can't close the door when the sun directly hits it.

We've owned our house since early 2015 and AHS was part of our purchase. We've been re-upping it ever since. We've used it for a variety of appliances and issues we've had and we've been really happy with it. We always get people who are professional, who do a good job, and who know their stuff. If they can't fix it, then they legitimately write us up for a new product so I had a few appliances installed like a new dishwasher and a new washing machine. We picked up the difference but I definitely think that it’s been worth it.

We had an electrical circuit issue. Submitting that claim to American Home Shield was very easy. The techs were able to come out the afternoon the next day. They were very nice, very knowledgeable and was very quick with everything.

The heater was not turning on. The technician from United Air Temp Heating and Conditioning came out in a full mask, which I appreciated. He looked at it and he diagnosed the problem right away. He had the part on his truck and he fixed it. That was awesome. I had heard bad things about that company so I was pleasantly surprised. The technician was really good.

The guy was wonderful and everything is working. AHS did what they advertised that they would do. Everything is great but it's hard to file a claim with them if you're going to do more than one claim. I could put one in but it wouldn't let me add anything. So, I end up having to talk to someone to add other things to it. But I love AHS and I've referred three people to them. Two of them already signed up.

I was utilizing people from around the area whenever I needed it until I saw the advertisement that American Home Shield had. They allowed us $75 for a winter check on the air conditioning that was why I called them. I still have to pay the $100 but the guy did a good job. He was very professional about it. The one thing that he mentioned was that he'd never seen an air conditioning unit and heating unit as clean as mine considering how old it was. He knew what he was doing and was very clean. I was very satisfied.

The part of the furnace that's inside the house started making noise when I turned it on for the heat. So Myers Comfort Specialists came out and they checked it. It needed a new roller part inside there. So, the tech replaced that for me. When I purchased the house last year, the owners paid American Home Shield for the year. Then I paid for it to renew. It's on myself now. So whenever I make a call in, they take the 125 payment first upfront. Then the company that is going to do the service call will call me and set up an appointment time for them to meet me at home.

United Air Temp scheduled the service and they came in on time. They said that there are some issues and then they ordered the part. I thought they would come a week after but the next day, they called me back to reschedule. They came earlier than what was scheduled and they changed the part and fixed the issue. They explained to me what the issue was and then after fixing it, they explain what they fixed and how they fixed it. They also gave me some instructions. It was significantly a very good experience and I was really impressed. They’re a very professional company. I’m very happy with American Home Shield. The claims process is very easy. I just go to the website, enter the information and then submit it.

Three toilets were getting stuck. The tech just put three new components in the tank. And then I had a stop at the kitchen sink, which he cleaned out adequately. I didn't get him to look at this leaky thing that was listed. That was both of our faults. Because he had it on his thing, and he didn't check it off, and neither did I. Other than that, everything went well. However, I live in the northern counties of Los Angeles County, which is the most populous county in the United States. And I live on the county to the north of it, which has a lot of people in itself. But American Home Shield chooses companies in the far side of LA, literally an hour and a half drive from my residence, to come and service me. They're not in my area, not even remotely in my area. And I don't like that at all. Sometimes they said, “Well, we have satellite people—” No.

I had Home Shield before on three other homes that I've owned and I had completely been satisfied with them. Then, I bought a new home a year ago and it already had a warranty on it. As soon as that expired, I went back to Home Shield. Submitting claims with them is so easy. We recently had one that a guy from Heroes came out for. He wore his mask and stayed distant from us when he came out. He was very good. I've always had a very pleasant time with Home Shield when I needed them and they've always jumped right in and taken care of me. I've recommended them to my sister and she hooked up with them about a month and a half ago.

The ice maker and the water dispenser on my refrigerator was not working. So a tech came in and found the problem. I thought it was going to be much more of a problem than it really was. But it was just a matter of him reassembling some things that might be compromised. He's very detailed and very professional. He took his time and really explained everything to me. I'm satisfied with American Home Shield for this experience and for what I'm paying.

I'm very satisfied and happy with American Home Shield. They're very efficient and professional. We have an older house, so there are more things going on, but those are being taken care of.

We moved on January 13th of last year. We had some plumbing problems and neglected to call Home Shield, and it cost us about $500. We learned quickly the value of the program. We had an appliance claim this most recent time and AH Appliance Repair came out. The guy was wonderful, professional, quick, got to the job, and punctual. This is the second time he's been here and it makes it easier if you're familiar with him. He was very much a gentleman. He wore a mask and also kept a safe distance. One thing I'm a little bit concerned about is that it's time to renew our policy. We live in a 1,100 square foot condo and the cost shouldn't be high for our needs. I'm wondering if there is any kind of a price adjustment with the size of the home.

I had an issue with the microwave. I alerted American Home Shield through the online process and it was a piece of cake. It was one of the easiest ways. They deal in a professional way. I was informed. Every information was online. I could see who they are assigned. I got the call from the assigned contractor in the given timeframe. He then came and assessed the microwave, and he said that they needed to order the part. But it took a long time. It took a month and a half to get all the parts. They canceled the first appointment, and they reschedule the appointment. In-between, I had to buy a microwave. And they didn’t call me. They were just waiting for parts. When the part came, the tech said, “Oh, we need to replace this microwave.” Nothing for a month and a half, but they could have done it in the first appointment. But other than that, I love AHS. I've been recommending all of my friends and they all have AHS because of my own experience.

Express Appliance did a good job. They did what they were supposed to do. They came and they checked the equipment and they tried to repair it. But my problem right now is with the delivery company. We're supposed to have a replacement refrigerator and we were told it was coming today but nobody called. I was singing American Home Shield praises until what happened today.

My furnace was not operating correctly. Fast Response came in and assessed what was going on. Nate was the technician and he educated me on the process. He mentioned that there are more efficient furnaces out there. So I'm looking into that. But overall, he looked at the thermostat and at the thermocouples, and he made sure everything was working well. He assessed that if I wanted to have more airflow in my house, I needed to upgrade the furnace. So he did a good job.

The faucet was leaking bad so I turned off the cold water and when the repair guy got here, he went right to work. He knew exactly what was wrong and he fixed it. He was in a hurry to get it done but he wasn't unfriendly. He wore a mask and he was professional.

I set American Home Shield up for my son because he bought a new house. He needed to file a claim, and everything went well. So, I decided to switch to the same company that I set him up for. I put in a claim because the toilet wouldn't flush. I went online through my account and submitted it. I then got a text message saying that somebody would call me on the next business day. I submitted it on a Saturday, and they called on Monday and scheduled the time. Proline Plumbing came out and fixed the toilet. He was here right on time and he did a good job. The toilet flushes well now. Everything went smoothly.

The claim submission was easy. I called in and American Home Shield set up the contractor. Then they contacted me and we set up a time. They came out with the parts in hand and fixed the garbage disposal, so I was very happy. It was within less than a week. The guy had to replace the garbage disposal with a new one because the other one was leaking water out the bottom. Overall, AHS is doing a good job. My mom's boyfriend has a house and he's not happy with his existing home warranty so I've given him the information about AHS.

I filed a claim for our washing machine, which was not getting rid of water, and Beyer Appliance Service was scheduled to come out. Their tech was very polite, very efficient, and professional. It's been good with AHS so far and I would recommend them.

The process of requesting service from American Home Shield is pretty painless. It’s online and it takes a few minutes to submit it. I have been dealing with them for the last couple of years. There’s been a time or two where it takes a few days for somebody to come out but that wasn't the case with the heating issue I had recently. The tech from MaxAir was out the same day. He did a little bit of troubleshooting, isolated it to the thermostat, and replaced the thermostat for me. MaxAir has been wonderful. They've been out here a couple of times for different things and they've done a really good job.

I was having problems with my electrical outlet. I put in a request to American Home Shield and I didn’t hear for several days. So, I made a follow-up call and they told me that they were waiting to have someone respond. The person came out the following Monday. The tech told me what time he was gonna be here and came within that time frame. He was knowledgeable, very friendly and resolved my problem right away. Since he has been out, I haven't had any more problems. At first, I was very frustrated and disappointed. I needed the service because it was in my kitchen so I wasn’t able to fully utilize it. But the vendor was fine and the repair helped a lot. Now, I'm able to have a fully functioning kitchen.

American Home Shield fixed the really nasty plumbing problem that I had. We had a pipe break under the sink, and we were draining water every 15 minutes to try to keep it from flooding our house. They sent a plumber from Stallion Plumbing, and he replaced all of the affected plumbing under the sink, and it hasn't leaked since. He was wearing masks, and I made sure I put my mask on.

They ordered the part for the heater that wasn't working then they came back and fixed it. The process with AHS is very good.

I've had a few claims since I've had American Home Shield in the past two and a half years. They have been really quick in regards to sending out the claim and getting the companies that they're affiliated to work with any issues that I've had. There has not been a time that they haven't assisted me when I've called them. If there was something that they couldn’t assist me with, they would tell me what I needed to do to get the servicing that I needed for whatever issue I had. Any issue that I might have had once or twice was with the third party, and not really with American Home Shield. So all in all, I appreciate their service. Also, their pricing is fair.

American Home Shield responds fast in sending out the people that you need to your house to fix what's going on. It's simple to submit claims but when you do it online through their online thing, it’s a hassle sometimes when you really want to talk to somebody. The trouble with the unit was that the breaker was off on the box on the outside. The gentleman went out there, figured it out and turned it back on.

We got a little spell of cool weather and the heater wasn't working. We called AHS and their contractor came out. Within a matter of minutes, they had that diagnosed and fixed. They did a great job on diagnosing it. They were friendly and professional. Whether I had warranty or not, I wouldn't hesitate to call them back out and give them business again. I definitely recommend them to people in the area for sure.

I just moved into this house about four months ago. The tub is original and it's over 20 something years old. The drain thing was starting to crack and peel away, and I was concerned about leakage. I called American Home Shield because I wanted to confirm that it was covered. Once we confirmed it was under my coverage, everything went from there. The process was easy. One call and they put it in motion. I was told I would be contacted within was 24 hours if not the same day. The repair guy then came out to see if there was any problems with the connection or if there was any leaking going on and he didn't find anything.

It was very hard to get service in the area that we moved from. The service providers in that area actually stopped working with American Home Shield. When COVID hit, it became even more complicated because they would say we could source our own because they couldn't find a service provider in our area. I'd have to call them before the service provider did anything and we have to get their approval. But these providers were saying, "No, we're not going to sit on the phone," because it was taking us an hour to an hour and a half to get through to somebody. Their time was valuable and they weren't gonna stand there and wait until we got through to American Home Shield to get an approval for them. So we went through a little bit of a hassle.

I called American Home Shield when I had a claim and that was fairly easy. It seemed the furnace fan wasn't working quite properly. The tech did a good repair. It was a great experience.

One of my heaters wasn't putting the heat. Two days after I submitted a claim, Piedmont Mechanical Contractors came and fixed the heater quickly and efficiently. Most of the time AHS is totally great. This claim was very smooth and it was probably the best one I had. But, there was one before where it took four months to get by Home Shield because they made a typo on the address when they sent the check. The replacement finally got here still with the wrong address. It was impossible to get somebody who knows what they are doing to fix that. AHS covers the things they say they'll cover to the extent they say they'll cover it. It's just very hard to get in touch with someone when things don't go as expected.

American Home Shield sent someone out and did what they were supposed to do. AAA was wonderful. It took a long time because they didn't have the part but we're satisfied. Everything else that's automatic is easy. But otherwise, it's very difficult whenever you have an issue. It takes forever to get ahold of someone to answer. You stay on hold for hours and hours. For example, we were wondering the status of the part for the oven and it took a long time to get someone. Also, we were canceling one of the policies because we sold the property, and again, it took forever to get ahold of someone. That's my only complaint.

Orsini’s was very helpful and informative. They told me they had to cut me a check because they didn't have my stove model. However, it's taking forever just to get the check. It has been frustrating. I don't have a stove and dishwasher yet. So, I have to wash all the dishes by hand, and I haven't been able to cook my family a meal. My family couldn't even eat Christmas dinner because we didn't have an oven to cook a turkey on. It should be done. I shouldn’t have been out of stove. We're supposed to stay home and be safe, but how can we do that when we don't even have a working stove? So, New Year's Eve, we're not gonna have a stove either. So, I pay all my money for insurance so we'll be covered, but we're still waiting on a check. I'm not too happy with American Home Shield right now.

I usually submit claims to American Home Shield online. I've also called. I've done both, and it's been easy. Recently, Excalibur came out. They had to fix something. The thermostat wasn't working, so they had to clean it. Unfortunately, it stopped working a few days later, and I'm waiting for them to come back. My experience, so far, has been very good. The only issue I've ever had is sometimes the maintenance people take a while to get to you. You have to get on their schedule.

Appliance Care Experts came out to my other house where my daughter was for an appliance issue. It was really easy to submit a claim. So far, everything's been great with American Home Shield.

Joy Plumbing fixed a water leak on our pipe. They told me what the problem was and they repaired it. Everything is fine now. Overall, American Home Shield is economical.

I've been a customer of AHS for 12 years and I've had very few claims. It would be nice to have a rewards program if a customer has been paying into the program for all these years and hasn't had any claims. But the few times I've filed claims were handled satisfactorily. A recent one was when the oven was not working. It was set, but it wouldn't stay on. I filed the claim and GM Appliance Service came within the day. They did an evaluation and then ordered the parts. The oven was repaired within six days and is now working fine.

Every time we've had a claim with AHS, it's been wonderful. We've been with them for two years now and this is our second claim. We had a clog in the drain and the guy came on time. He was very professional. He fixed it and left. The first one was for our oven. It was a completely different company but we're very pleased.

All Appliance was terrific. That was the second time I used my policy and they came in and fixed the issue. The only thing that I disliked is that this was over a week. I had no choice. I had a healing problem last year and it seemed to me the man came out much sooner. The long wait didn't happen the first time, but I have a friend that had been in the same thing. I had to call American Home Shield back and I had to get a second company. It took even longer ‘cause right away they canceled the original person that they set up for me. It was very frustrating and I couldn't get anyone to talk to them. I asked for a manager to call me back and I never got a call back.

I have an account with American Home Shield. When our furnace would come on and then it wouldn't, I called them and it wasn't difficult at all. The repairman then came, went downstairs, moved the box and tightened something up. The heat has been doing well since. We change our filters every three months and we keep up with the date when we change them. I recommend American Home Shield to friends. It's a good company, which is why I keep dealing with them. When they send people out, they normally come out within a day. We work along with the different companies and we try to make sure to keep up with the different things that they do.

Recently, I had Super Plumbers at my house and they did what they were supposed to do. I've had American Home Shield on and off for some years and my family uses it too. We have a problem because one of the vendors they sent dented our air conditioning unit's condenser. So, we were without an air conditioner for a week. AHS wouldn't replace it because that was considered normal wear and tear. Vendors coming and tearing a few things should be worked out for. They should be insured and we shouldn't have to come out of pocket for something we didn't tear up.

There was another company that came out and the tech moved a bunch of heavy stuff and then left it all. He didn't move anything back. He came in and didn't ask any questions, started going through the crawlspace and trying to find stuff. My wife's got a busted back so she couldn't move anything back. It was a big mess. American Home Shield should not bother sending him at our house again. But the tech from GSSN was professional, friendly, kept his social distancing and followed all the guidelines. He came in, made the diagnosis, got the product and put it in. No fuss, no muss. He did a good job.

I called AHS on December the 2nd and they sent somebody out here who said there was a missing part. AHS rejected the claim because there were missing parts. On another claim that I made through them, I'd gone on vacation in the summer and when I came back, my air conditioner wasn't working. They told me that they couldn't fix it so I had to get a new unit in the attic. I paid $4,047 for this new unit. For someone to come in and say there are missing parts, I don't know when, why or how it happened. I've been having heat for seven years.

When I submitted a claim yesterday for my refrigerator, AHS's system asked "What Appliance?" I clicked "refrigerator" and their system told me to tell it what the problem was. It gave me a choice between not cooling, not cooling too much, two or three choices, and other. The problem was that the fan is out of balance and it would make a racket when it came on. There was no place to type that. AHS should give me the opportunity to write the symptoms down a little bit. That would be helpful when they refer the claim to the local appliance repair shop. When I click on other, AHS should just give me an opportunity to free-form type 25 words or less in the description of the problem.

The appointment with Queen Electric went fine. The issue was taken care of. It was something I probably didn't even have to call for. But it was great. The guy was on time and courteous. He showed me what the issue was and fixed it. On the other hand, the one that I had trouble with was an appliance company. They came to fix my microwave, dishwasher, and refrigerator. The guy was courteous. Everything was good. But when he left, he told me I would be able to use my microwave. He said he had to get a few parts. When he left, I thought I would be able to use the microwave because he told me that all I needed was a part. And I thought the part was for the turntable. But when I went to use the microwave, it didn't heat. There was no heating element.

The gentleman came out within a couple of days. He didn't have the parts so he told us once he ordered the parts, he would come in. He kept us informed whenever the parts got to him. Once they had the parts, he called us and set up an arrangement for him to come out and put the parts back in. The good thing is he put metal brackets which are way better than the plastic ones. He was very professional. He came in with his PPE. He knew what he was talking about. It was easy to talk to him and strike up a conversation on what needed to be fixed.

We didn't have a bathroom to use and it was bad. I called and Ace Plumbing Incorporation said that it might take a couple of days for them to come out. Then they called and said they had an opening. Within a couple of hours, they were at my door. They came on time and got the job done really quickly. We were very happy and I would continue to use that company. American Home Shield came through and better with this experience. I'm loving it. People need to have it because they'll never know when something might break down.

I happen to be a customer for the last three years and I used to pay less premium like $400 for a year. Suddenly, this year, AHS increased by $250 dollars. I was thinking about shopping around, but I don't have time. That's the reason I'm continuing this. But $400-plus to $600-plus is a big increase. I'm seriously considering and going to shop around when I get some time. I have another service request that's still open. The second thing is about my water faucets and toilet sinks, some leaking. And when the plumber came and saw, and he suggested to replace the faucet handle, he gave me two options. He could either buy and replace and charge to AHS, or we could ask the warranty company if they could replace it free.

J and K Plumbing came out the first time for the upstairs bathroom flush. The tank would fill up but it would keep running so they fixed it. Then we found out that our downstairs kitchen tap was not closing properly. We also had a stain on the ceiling. They looked at it and said that there might be a leak. We asked them to do it and they said that those were not in the order. We called AHS back, and the second time, we put in those two things. Two weeks later, the guy came in and did both of them. The tap is doing good but it's showing its age. It's still fussy and we just have to change the tap eventually. It was not of good quality. Then we have to keep an eye open on the stain if it gets bigger. I'm hoping that fixed it, but I believe this guy. I liked him. It's just that I'm not very happy with AHS because it's $75 per month and then $75 per thing. So, although the overall service is pretty good, it's quite expensive.

I put in a claim to American Home Shield for my icemaker on my fridge. It wasn't making any ice. So, the guy came over and he fixed it supposedly. But two months later, it stopped making ice. Supposedly, the guy put in a brand new icemaker, and it stopped working. So I called AHS back again and put another claim. They wanted to charge me another $100. I didn't agree with another $100 charge so I was gonna cancel Home Shield. So, they put me on hold and they waived the $100 fee because they wanted to keep me as a customer. That was really good. I like that. They came out here with another contractor because I requested a different contractor because I didn't really like the first one. They took really a long time to fix it. But the second contractor responded really fast, and he came out and fixed it really fast, and it's working really good. I was really happy. I’d recommend AHS to my buddy. They’re really good.

The garbage disposal was leaking under my sink. I had a number on my sheet that American Home Shield gave me when I closed and I called and spoke to a representative to file the claim. Then the gentleman that came was so pleasant and efficient. He did the job very quickly. Overall, the experience was great.