American Home Shield Reviews

AHS responds very quickly especially when I report something online. Usually by the next day, I would get a repair person out. I've been with them for almost three years and I've had a decent experience thus far. I've used their warranty a couple of times on an air conditioning unit and once on a forced air furnace.

I've used AHS a couple of times before, and they're always on top of things and take care of whatever problem I might have. I file my claims over the phone. I want to make sure that I get the right vendor. I don't know why they use somebody overseas. I've had problems in the past where I've had to ask them to transfer me back to the States.

When my washer went out, it was not fixable, so we had to get another washer. AHS set the appointment. I was on the contractor's time on how long it would take them to look at it, which was about a week. Then it was also a week to get the washing machine, which was kind of inconvenient. The delivery company that AHS used told me the delivery would be on a Monday and I waited around all day, but they never showed up.

When we were having an issue with our dishwasher, it had an error message that said one of the drains was clogged. I tried to work on it myself and I couldn’t find any clog so I decided to call it in. Submitting the claim was relatively quick and simple. They can improve the cost of the service calls though. I'd tell others to shop around and make sure that you’re getting the best deal.

When I put in the claim, someone called me back the very next morning and she did a follow-up then sent a guy out. He surveyed the issue and within a week, he fixed the issue. Everything went fine. Everything that I’ve experienced with AHS thus far has been wonderful. The coverage works wonderful.

The first person Sears sent out was nice and very professional, but he was a chatty patty and misdiagnosed my icebox. I’ve had Sears come out for my other appliances and I’ve never had a problem before. I asked to have somebody else come out and had to wait an additional week. That contractor was fine though. Then on my dryer or my washer, I was charged a little bit more compared to the last couple of times I’ve had AHS come out and I’m not sure why. It was at a 100 like it used to be.

When the homeowners sold the house to us, American Home Shield was something that was given to us as the warranty for it. We've had it for five months now and they've really stepped up. When I made a reqest for my AC, they jumped out on the it, got things done, and got people over here. However, the people have been fiddling around and not getting it done. They have a get-out-the-door type of attitude and just hurry up. They weren't very judicious in their investigating as to what the problem was in the first place.

We had a garbage disposal that was stuck. I sent in a claim and someone came out two days after I did that. The guy who came out was fine and the garbage disposal has been ducky since the service. Overall, I feel good about AHS. I even talk them up to other people.

We had another warranty service and we were very dissatisfied with it for many reasons. We switched to American Home a few months ago and we have it on our rental property as well as our personal home that we live in. With our claim, the tenants contacted me and said that the air conditioning wasn't cooling. We called somebody and said we needed a fix. The technician that came out was very nice, kind, and knowledgeable. He handled it very quickly and efficiently, which was a refreshing change. For the first use, I was pleasantly pleased.

We submitted a claim online to AHS for the garage door. Guaranteed Door Service came out and the experience was fine. The garage door is working now. But I’ll be searching around for other home warranties. I’m not sure AHS is the best.

The faucet was still leaking after All Clear came out. I called back to AHS and I said it was still leaking. The same guy that showed up and he was really good. He was wearing like the booties on his feet, and then he was also wearing a mask on his face. He was very professional and fixed it.

I had an issue with the water heater and I submitted a claim with AHS. The process was easy and the next day, In Control Plumbing came out. But it took long to do the installation of the replacement water heater because they didn’t know that the equipment was already in the warehouse. And I had to call them to let them know. Aside from that, I don't like that we have to pay AHS $100 for every single thing. For example, if I have two issues in my household and I call for these two issues, they'd tell me they are two different things, so I have to have two claims and they'd charge me $200.

Alfa Appliances came out for our recent claim and they were very good. They explained everything to me and took their time, just very excellent customer service. I've been with AHS for about two years now. Some companies are good, and some are not. This one is really good and I like them. However, sometimes with AHS reps, when I'm talking to them, they're annoyed. I don't know if they're just having a bad day. Customer service is big with me because I'm a nurse. So, I know what customer service is. Some of them fall short of that.

We just bought the house on February 28 and that was when we took over the policy. This was our first claim and the process was very easy and straightforward. Weatherwise did a really nice job when they came out. They were very prompt and professional. We had noticed that, intermittently, we're still hearing the sound that we heard before, a high-pitched vibration in the unit. We were thinking about calling them again and having them come back out. But because it’s intermittent, there would be a chance that the tech would get here and it wouldn’t be doing what we noticed. I hope the ticket is still open.

The contractor had to change a nozzle on our faucet. He was very professional. He came in and repaired what we needed. We were very happy.

When my high-tech KitchenAid refrigerator wasn't producing any ice, the first few people that came out here, it was almost like it was about their pay grade rather than knowing how to fix the thing. The first company that came out here was about three people, and they never came back. Then AHS sent another guy out and he showed up about three times, but he couldn't figure out what the issue was. Then these people came out, ordered small parts, came back, and put it in. Then the refrigerator started making ice. We were with Sears the previous year and had the same problem with them. We live in Lake Placid, which is a small little town. Sometimes, we would set an appointment and no one would be available so we just keep plugging away. Then this guy that came out got it working and we've been happy. I'm pretty satisfied with the experience.

ATR General Services couldn’t come until the next day, but they came when they said they were gonna come. They fixed the heaters. It’s back on now. Their guy was knowledgeable at what he was doing. Also, he was saying that the furnace needs to be replaced. I'm wondering if that is something that AHS will do so I’m trying to get online to find a copy of my contract. When I try to log in to my online account, I keep putting in all my email accounts and they say they’ll send the reset to the email that I normally log in with, and I’m putting in all my emails and I’m not getting anything. I called and asked them to direct me to a tech department and they said they didn't have a tech person. So now, I’m thinking I’m just gonna start all over again and get a new account.

Sparks Plumbing & Heating was wonderful. The guy came out and he knew exactly what was wrong. He then told me that he thought they had a water heater in their warehouse and he would go check it, call American Home Shield and talk to them. He did that and about an hour and a half later, he came back with the water heater, took the old one out, put the new one in, and got everything going.

Greens Air Conditioning came out and was really good. They fixed the issue and very to the point. They'll tell you like it is. However, what I didn't like with American Home Shield was that they changed their service charges. They told me that it was only $75 a month and now they added another charge of 96.

There were several issues with our dishwasher. We had what we thought was a leak and we had Mr. Appliance of Plano out initially for that. The tech thought he fixed the leak and he did that, but it was still leaking. He came back and replaced all of the tubing and all of the stuff in there. So, we were good to go, everything was working. And then two days later, we had another problem where the water wasn't draining out. We didn't have a leak anymore, but now the water was being retained at the bottom of the dishwasher. So, the tech came out and I liked it. He diagnosed the problem and that was fine as well.

I called AHS at about 8 o’clock at night EST, and they referred me to a contractor. I called the number and I was trying to leave a message, but it so happened that someone picked up the phone. I talked to the guy for about 5 minutes. I told him what the issue was and he said the claim just came through. The next morning, they were there at the property and fixed the issue at 9 o’clock. They were great and very professional. I was really surprised to get somebody there so quick.

A couple of weekends ago, the weather was kinda high in the low 80s. We turned our air conditioner on and it wasn’t getting cool. I figured it was broken or something needed to be fixed on it. I went ahead and put in a claim with Home Shield to get someone to come out, look at it, and make sure that all was well with it. I called and the rep was very helpful and knowledgeable. She worked around the times that I could be available since I was working from home and had meetings scheduled. The scheduling was very flexible. She mentioned that I would receive a text message or an email with the information of the company that was assigned to it.

Coastal Locksmith rekeyed all of my doors. The guy did an excellent job. I've had AHS for a little over a month now and overall, it's a good company.

We had leaking coming from our bathtub on the second floor when the shower is on and we thought it was pipes, but it turned out it was something completely different. I submitted a claim with Home Shield on the internet and it was a piece of cake. And then, Nussbaumer Plumbing called within 24 hours to set it up. I submitted on Thursday, Nussbaumer called on Friday, and they came on a Monday. They had gloves on. They were completely professional and did everything good.

Recently, we had a breaker that needed to be replaced so we submitted a claim to AHS for it. The entire experience was two days, from the time we called American Home Shield to the time the contractors came out. It was pretty quick. We've had AHS going on a year and that was the second time we've used them. We called them once before, July of last year, with an AC issue. The contractor came out and took care of the issue. So, our overall experience has been pretty good with AHS.

Home Shield's rep was very knowledgeable of me being new to all this because this is my first home that I’ve purchased. So, they gave me some insight regarding what to expect and what it covered if I need to do any future claims. Everybody has been very nice and professional and understanding regarding me not knowing of everything, what to expect. They took their time in explaining stuff and how the process works. They kept me in the loop, and the tech did as well. When he was on his way, he told me, “Hey, I’ll be there in a hour.” He texted me and let me know. Dan’s Pro-Lock changed in my lock. It was cool. The tech was quick. He even left me some extra plates to put on my door here. He only had to change one lock, so he was in and out.

AC Wizard came out for our AC that was not getting cold. The tech was able to repair it. He didn’t have to come back. We had a claim before the AC and I’m still trying to get assistance on that. I called American Home Shield about the range repair and they said that the claim was being denied. We asked for a letter for the reasoning of the denial, and we’ve called three times, and we still haven’t gotten that letter. Right now, we’re not happy with American Home Shield. My husband is currently looking to find another warranty company. I am very dissatisfied.

The air conditioner quit performing. I did an online claim to American Home Shield. Their website was okay. You can go on there and click something on there. Home Shield had said they would get in contact with the contractor, and Trinity Heating and Air Conditioning contacted me. Their service and quality of work were good. The AC has been working, so that’s good.

I’m a constant buyer and seller. Most of the time, if I like a house, I’ll switch. I always had American Home Shield for the last 10 years, either by seller, by me buying something for the buyer or me buying it myself, and I never had to use it. This is the first time that I actually had to use it and I was very pleased. Kemph Heating & AC came out for our AC unit. They ordered the part and then fixed it. It worked for one day but then something went wrong the next day. They were out the next day and fixed it again, it was just something minor and got it going. Right now we got our heater going, then we switched it to AC which was working too. The contractor was always so good and very polite.

My son has Home Shield over in Birmingham and he’s been very happy with it. So I also got them and submitting a claim has been very simple. I had filled out the survey for my AC unit and turned it in. The tech was very professional, very knowledgeable and very courteous. It took a couple of days to fix because he had to find the leak in the air conditioning, but I was very well pleased.

I love AHS. They saved my life. I kept thinking that it was possibly a scam. I saw it on TV and a friend of mine convinced me that they had it and I should go with it. I'm an elderly woman with cancer and there’s no way I could’ve come up with that money. I’m all alone in the world and now I've got American Home Shield. I think it’s the greatest thing since having peanut butter and sliced bread.

Our HVAC unit wouldn’t turn on. I went online and filled out the request to American Home Shield. The website was fun. It was a very enjoyable experience. I submitted the claim on a Saturday. And then, I got a text from someone saying that it was in the queue and they'd be out here on Monday. A&A Heating and Cooling came out, and they were a little late. My wife was here and she said the issue was fixed. It was some sort of a loose wire and it was an easy fix. Our experience was pretty good. I thought it was the thermostat, so I put a new thermostat on. And when that didn't work, I realized it was something else inside the system. Had I not had the warranty, I probably would have gone out there and opened up the box and looked at it and take care of it myself.

The air conditioner went out and we had absolutely no air. The claim was filed online and it was really easy. Then, 20 minutes later, we got an e-mail saying the contractor would contact us within a 24-hour period and he did. A-Action was great and the work was excellent.

When I tried to get my outside freezer cover duct on the thing, AHS didn't cover it. However, my washing machine claim went great. I had someone call me to set up an appointment. The repair was done in a timely manner. The contractor was here quickly and he was out. He explained to us everything that he fixed. And it didn’t take long for the parts to come in either.

The tech from Jones Family Appliance Repair came out the first time and diagnosed it being the pump on the washer that was bad, so he replaced it. But that didn't fix the problem so he had to order a control panel, and that took a week or so to come in. He came back out, fixed that, and so far, so good. We were disappointed he had to make two trips, but that’s the way it goes. But as far as his response time and the time that he was here, he did a great job. He couldn't have done any better.

We were with AHS for about 18 years. Then we left and it has been about less than a year we were back with them after we found out that they were the best. We had a claim for our garbage disposal and the representative that came out from Service Contractors Plumbing was really good. The first time, they didn’t fix the garbage disposal so I called back and they came back out. The second time, the gentleman fixed it. He had to replace the garbage disposal which we were very pleased with. Everything has been working good.

A-US Air Conditioning of Dallas came out to do a complete air conditioning and heating system. Someone came out very quickly after I submitted the claim but I had a problem with the salesman who sold me the whole deal, Raul. Instead of getting my unit fixed, I had it upgraded and it was outside of American Home Shield. I was supposed to get the money back from them and the salesman tried to get my American Home Shield money plus the installation money. His boss straightened it out but I wouldn’t have any business with Raul again. I had documentation and I feel like that was the only reason that they refunded me. It was taken off the $2,300 that American Home Shield was supposed to give me because I have proof in my hand. I don’t trust Home Shield. I’ve had issues in the past and it mainly comes down to cash-out and upgrades and you get ripped off on those deals.

We were in our condo and it was hard to come up with a whole lot of money when you have something go wrong. So, it was easier to come up with $75 and have the home warranty's contractor come than it is to pay $500 or more for the repair. I don’t mind paying the $50 a month knowing that all I have to do is pick up the phone and call them and they send somebody. So, peace of mind made me decide to get this warranty. I’m very happy with American Home Shield. I even have them for my daughter in Florida and I live in Arizona. So, we're paying on three different houses. I tell people about it all the time.

We would call Home Shield and let them know if there was a problem. Whenever there was, they provided the contractor our information pretty quickly and typically, the contractors would contact us in a timely manner. Most recently, I had a claim for our AC and Fast Response lived up to their name. In addition to that, they came out and identified the problem on the first visit and they had a part which was needed to repair our unit. We were pleased about that as well. And the service rep was very professional, very cordial, and explained to us what the issue was.

I got a call from the locksmith within an hour of submitting the claim and then he came out the next day to do the rekey. It was all pretty quick. I also liked the website and being able to just submit claims on the website.

I’ve been with AHS for about a year now and the only difficulty I’ve had is with the people I’m speaking with. They all have very heavy accents and it's hard to understand. There’s a bit of a language barrier but other than that, everything seems good for the most part. The contractors have been very professional, nice, quick and efficient. R.E. Graves Heating & Air Conditioning came out for a heating issue. It was cold throughout the winter and we had one nice day so we turned the heat off. Then, the temperature dropped down again so we turned the heat back on, and it wouldn't work. I could hear the machine itself running though. We called American Home Shield and they got in touch with the company, which came out the next day and got the unit working. When we had an issue with our garage door, AHS set me up with A Plus Garage. The technicians were there the same day and were able to fix the issue.

Blue Color Appliance Repair came out recently for our appliance issue. It’s not fixed though because he needs a part. And so, he had to let American Home Shield know. And he doesn’t think that they’ll even be able to get it because he said that the Samsung, with that old of a fridge, they usually don’t keep an inventory of their parts for that old of a fridge. So now, I’m waiting to hear back from American Home Shield. I haven’t heard anything today and I don’t know how long I’m gonna be without a fridge.

My dishwasher claim with AHS went perfectly. When the contractor first came out, he looked at everything and then tore it apart. He was then able to figure out that he needed three separate parts. But he cleaned the dishwasher up and made it so that it was still able to work. The parts came in on time and when it did, he had already set up a follow-up appointment. He came in, did the thing and the dishwasher has been working beautifully.

AHS is very responsive and prompt. Their benefits were a little better than the company I was with for over 10 years. And their contractors are professional, polite, and clean. One of my garage opener chains was too old and worn out. When it went bad, the contractor came over, replaced it and got it up and going again. He also cleaned up after he finished the job. It was an excellent experience.

I requested a plumber and the guy from Air Pro Master was extraordinarily kind, good and fast. He fixed what was under the sink and then he called a flood remediation guy. They got whatever they needed to do done and the plumber came back the next day. He fixed the leak and we've had no problems since. I've had American Home Shield for 18 years and I call them when I put a claim in. Somebody calls me back from the company that they're sending out and we make an appointment. Then they come and it's all good. In all the years that I've had American Home Shield and the times that I've had contractors come out, there wasn’t any fault on Home Shield’s part. American Home Shield selects who they're gonna send, give you the name and the number and tell you that the person will call within 24 hours to set up an appointment, and that is all fine.

The first technician sent out by American Home Shield said that the dishwasher wasn't broken. Well, blind Freddy could see that the dishwasher was broken. So AHS called and said that they'd send someone else out at their expense and it was from Sears. He said that it was bent on the left side but he didn't seem like he was terribly interested. Then AHS sent another plumber who said that the dishwasher was a mess. The side is bent and a part was broken. He said that he'd get about $1,000 worth of parts for it. It has been very frustrating. So he left. A couple of days later, I ran the dishwasher and water started gushing out of the bottom. That was when I called AHS back and they sent All Tech again. I didn't want them to come because of the first one who was rude as well, but this last one did fine.

We've had American Home Shield since February of 2013 when we had our house. It has been seven years and overall, it’s been good. For the most part, they’ve never had to come out of pocket as an insurance company because we haven't had any crazy damage to my home to the point where if it didn't work out my way or I didn't feel like they were beneficial, then I would become really pissed off with them. The majority of the time, we just paid whatever the service fee was for the technician to come out. I could’ve called the service workers or electricians myself, but the people from the company that they recommended, they’ve all done a nice job.

American Home Shield was absolutely great. We called in our first claim as we weren't sure why our air conditioner wasn't working. That process wasn't hard for us. It took about two days and someone from A-US Air Conditioning of Texas came out to get everything fixed. It was just a simple flick of the switch and it only took him about five minutes. We also have a friend who also uses AHS and we’ve gotten nothing but good reviews from her.

Everything went great with my water heater claim. Lubbock A-1 Plumbing came in and did what they needed to do. After not having hot water for a day or so, it was awesome that they fixed it. The water heater issue has been something that has happened three or four times where it doesn't heat. AHS is addressing one issue so we've had to do three or four different claims and it's $70 every time. They should be able to take care of something as a whole rather than one little thing at a time.

I’ve had Double D out here for the furnace four times. When I submitted a claim, I had to call American Home Shield first and get their automated system. Then, I gave them $100 on my credit card before I could even talk to anybody. The first three times Double D was out, Home Shield would not submit them the okay to come out here until four days later. They would always give me the excuse that they had to find a heating and cooling person that was available. And I’ve talked to Double D Heating. They have to wait for something from Home Shield before they can even come out here. But this last time, I called Home Shield and Double D Heating came over the next day around noon. That was the quickest that they got somebody here.

I called American Home Shield and the contractor called me the next business day and told me that they could come out. The gentleman was out within a couple of days since my call. He was very nice when he came out. I let him know what my issues were and he checked the things that I needed. I had one outlet that whenever you plug anything in it, it would affect not only that outlet but then light is going off in my bathroom. And then in the kitchen, my dishwasher and the garbage disposal would mysteriously stop working. So while he was here, he checked that out and he had to replace one outlet and the other one had a loose wire. He fixed everything very quickly. I've had American Home Shield since 1995. If I have an issue with a major appliance, it’s worth me spending my little bit once a year to make sure that I have the ability, call someone and have them come out and fix it for me.

It's so hard to find people to fix things and I wouldn't know if a contractor is a good place. It's hard to trust them. I figured that if I joined American Home Shield, they would know the best people to call to get things fixed without people trying to play games, not sure up or not do the job correctly. I went with them and there was a time when my dryer wouldn't come on. I called AHS's 1800 number and talked to their automated system. It told me that within 24 hours their contractor would call me to set up a time to come out and fix my issue. BA Distributing LLC came and they seemed to know what they were doing. They were extremely nice and followed the rules on social distancing and not touching things. My husband who was there during the servicing said that he would really like for BA Distributing to come and fix any issues in the future. Since the tech came, things have been working fine.

Climate King was very efficient, polite, and helpful and I like them. The AC unit has been replaced but the only thing was I wasn't sure what it was gonna cost until it was done. I had ballparks but I didn't have a definite amount. American Home Shield called and told me it would cost this for this and I didn't know what they were talking about. All I know is I needed to have it done.

I had American Home Shield about six years ago. I like having them just knowing that things are covered. Recently, my hot water heater didn't work. The guy from D2 Plumbing came out. It was quick and efficient. He ordered the hot water heater and came back the day after that and put it in.

My air conditioner and heater unit downstairs would blow, but if you turn the AC, it wouldn’t blow cold, and if you turn the heat, it wouldn’t blow hot air. It was just blowing. So I called American Home Shield, made the claim, and they assigned a company to me. They came out right on time on the day and the time that they said that they’d be here, and they went straight to work. They came back, let me know what they found and they were able to fix it. It was very fast. They were here for about 30 minutes.

J&S came out for a leak in a washer and that was fine. They were very professional and it was efficient. We did it through American Home Shield. But they've been terrible to work with. We got bad service from them. They recommended one local repair outfit but that repair business wasn't able to come out quickly so we talked to Coastal. We asked if they could recommend someone else local and they did. We called that company and they were able to come and fix the problem right away. But American Shield wouldn't authorize payment because the people who did come out were not on the approval list of American Home Shield even though apparently, they had been in the past.

My claim for the refrigerator went very well. I called on a Monday and Stephen’s Appliance came right out on Tuesday. I was so happy and I felt great about the contractor. The man was the owner that came out to do the refrigerator. He was polite and very professional. He knew exactly what to do and he was in here maybe 30 minutes ‘cause I had a lot of ice that piled up like that and he got rid of it. He was on the floor on his knees to get the ice cubes. That was above and beyond. They did really well and it was a very good experience.

We built this home 10 years ago. These appliances are the original ones. And doing a lot of reading, two things happen with appliances. If you get a new appliance and they're extremely complex, they have multiple computer boards, et cetera, et cetera, if you’re gonna have a problem, typically, you had it very soon after the appliance goes into service, or depending on the appliance, over time, things start to go wrong. And for the major appliances that we have, like the heating system, cooling system, things of that nature, we’re in the ballpark of 9 to 11 years.

My clothes washer needed to be fixed. It was leaking. I filed the claim online and the tech from AP2 Tech Services called me quickly. He was out the next day. He was very nice. I let him and his co-worker into the laundry room. He's very nice and professional. And as soon as he got the part in, he called and made it right back out the next day to fix it. Now the washer works great and has no leaks. Overall AHS is great.

In the past, I had American Home Shield. Less than a year ago, we bought their coverage again. We have a few homes, one being in California and the other in Hawaii and they were offering a buy one - get a discount kind of special. So, I thought buying a warranty from them would be a good idea. However, it's challenging to speak to a rep. I have to be on hold for a while or the person whom I would speak to is definitely from a call center out of the country. When customers can speak to someone within the United States, they get better service than with speaking to a rep in the Philippines as it is hard for them to understand. It is hard for me to understand them as well. Recently though, we had a leak in the upstairs bathroom of our home one time and AHS sent Aladdin’s Plumbing to do service. The techs were able to make the leaking stop. I'm satisfied with AHS.

Prior to finding somebody to work with, I found that people may get some Tom Dick and Harry contractor through American Home Shield that didn't know what they were doing. Still, Air Command, one of their contractors made things very simple. I called them and they came out for a check over. Their tech had to put a charging capacitor in my AC and a pound of Freon. He then told me to get an authorization from Home Shield. I have been telling everybody about AHS. Having their warranty is a good way to go.

I had a warranty service with my other house in Alma and they did a great job but when I came here to Booneville, they didn’t cover this area. We live out a ways in the country and not everybody can. Then I saw an advertisement on my phone about American Home Shield and when I called, they said that they could take care of it. That's why I signed up with them. I've had Sears come out and work on the washing machine, and they did a good job. They were here when they said they would be.

All the repairs we’ve had with AHS so far have been fixed. The dishwasher was the latest one and it was fixed the same day. My wife calls up to submit a claim, tells them what appliance it is and they give her a vendor to call or they send her name out to the vendor and the vendor calls her. And they usually do that all in the same day. You don’t always get to choose your repair person. Sometimes you get a list of them and you can choose. But I’ve never had a issue with them. So far the contractors have all been good. As long as they come in, are friendly, do the job and explain what they do, then that’s really all you can expect them to do. I've had AHS for least six years. I got the warranty for a sense of peace knowing that if something major breaks they will get it taken care of. My son just bought a house a year ago, and he has it. My mother also has it. I recommend AHS out. I explain to them how it works.

During this pandemic moment, my freezer over froze and went out. So, I had to throw out some food, but I needed to get my freezer repaired. I paid the $100 deductible and Express Appliance came right out. It was a Samsung and the panel wasn’t working right in the ice maker. It had frozen up as well. I thought that when changing the panel, and we'd just check it, pull it out and push it back in and then it would make ice but it didn't. So, the guy had to come back again, but he did a really good job. American Home Shield was the best investment I had made because I knew I didn't have any use of my ice maker, the ice machine for water or ice, and my freezer was completely frozen up. I watched them take it apart and put it back together. Now, it’s like a new refrigerator. The timing was perfect ‘cause we had bought food and had to figure out where to put them. It was a lifesaver for us especially in dealing with this pandemic virus going on.

I've had a good experience with AHS. My claim with Accurate Appliance was perfect.

When CM All Appliance Repair came out everything went fine. They fixed my appliance. The contractor was quick and straightforward.

There was a time when my air conditioner was not blowing cold air. I called American Home Shield and said that I have a problem with my unit. I got emails about when their contractor would be calling and what company would be coming out once my claim was arranged. BW Air & Heat, Inc. came out to service the request and the tech who came was great. I've had no issues since he came. I would definitely recommend AHS and BW Air & Heat to anybody who is looking for a home warranty or wants air conditioner work.

I had a conversation with my dad when I was buying the house and he had been a member of American Home Shield. He’d subscribed to them and said it’s one of the best things he ever did. So, I said, “Okay, dad. I’ll do that.” I've been with AHS for 12 years now. Recently, the washing machine wouldn’t wash anymore. It started making a horrific noise and just quit. I submitted a claim to American Home Shield and the website was very simple to use. I’ve used their website before and I haven’t had any issues with it. The process seems pretty straightforward. I was informed I’d be contacted by the company within 24 hours, and I was. The technician that came out to the house was a super nice guy. He was concerned that we didn’t have a washing machine to use. He told us he wasn’t sure what situation’s gonna turn out to be, but he would discuss it with his boss and they would do whatever was best.

My former floor heater didn’t work at all. I called Home Shield. They got me in contact with Boiler Room, and then they called me. Right after they called me, somebody came within a few days. They did really good and they were very personable. There were a few adjustments that needed to be done. I called them, and they came out immediately. They were very explanatory and really nice to work with.

AHS has been really helpful. I have a condo, but I'm out of state and I would never go to fix anything. Every time we’ve had an order placed, we’ve always had service either that day or the next day. We’ve been very pleased. We’ve had about three calls now and every time it has been great. When we didn’t have any hot water, the contractor worked really promptly. It was a Sunday when it broke and we were his very last call, but he made sure that he fit us in.

The disposal was making a noise and it was leaking underneath the sink. The technician came here on time and he took care of the problem. He repaired it the same day.

The recent claims we had with American Home Shield were both done fairly rapidly. When the garbage disposal was messed up, the young man came in and he was here about 15 minutes and decided that it was jammed up and it needed to be replaced because it had a leak. He went to his truck and got a new one, came in, and 30 minutes later he was through. It was working, and he left. Reese Air came out and they were here and they found the problem. They put a new motor on a blower on the air conditioner and they were gone in about 30 minutes.

Please investigate American Home Shield. We have been customers for 30+ years of AHS. Over the years every time we needed a repair completed that was covered by our policy, we would need to beg and beg to have the work done usually taking a month to get repaired. But this last time was the last straw. Our refrigerator gasket was torn from normal wear and tear (Refig is about 18 years old/Sub Zero). Condensation on the floor and refrigerator wont cool to below 44 degrees.

The guy from the first company that AHS sent went into our attic, noticed the leak and said that we needed a larger drain pan, but he never bothered to take out any tools or figure out where the leak was coming from. All he did was give us a recommendation. We called AHS after and they sent out another company for a second opinion. Godfather Company found that we had a leak in our coil. It was definitely a better experience than when the first company came out. We were very happy with everything Godfather did, from ordering the parts to getting the work done as quickly as they could, considering we were under the COVID-19 lock-in.

I had Home Shield and then we went a year without them. We tried a different company but that was a total flop so we went back to AHS. They have the right contractors and we get efficient service.

Something was wrong with the pump and we didn’t know because it still ran, but when it went completely out, I made a request online. The website was very user-friendly and the process was very easy. American Home Shield sent me an email letting me know that they received my service claim and the contractor would be contacting me. A guy from Varner Spas & Pool came and he was very good. Now, the pump is perfect.

I got American Home Shield when I bought this place and it has been good so far. You can submit a claim online and usually, you have a contractor within 24 hours. Either you reach out to the contractor or the contractor reaches out to you. When I put in a claim, someone was scheduled but they couldn’t come out for a week and a half. I had to call AHS and ask if they could get another contractor, and they did. It was easy to change a contractor, which was probably a 20-minute process. I recently did the regular pre-season maintenance with Beaches Air Conditioning and Heating. Then, they had to come back because the heat was running instead of cool air. They came and fixed it. So, it’s all good.

Everything was fine with my recent claim with AHS. The contractor did well. He showed up when he said he was going to. Something had to be switched with the power and it was low on Freon. And he got it fixed.

We have American Home Shield for our rental property and submitting claims to them has been very easy thus far. We leave it to our renters and they would call AHS. They have our card on file and that way we don't have to be the middleman with the timing. We've been with AHS for five years now and the contractors they send have always been very good. We've never had any complaints from our renters.

There was a time when my refrigerator wasn't cooling or freezing. I submitted a claim to American Home Shield and Carolina Appliance and Furniture, their contractor, came out to replace a part. After 24 hours, the refrigerator still wasn't operating. What set them back was my refrigerator having a parts warranty on it. As such, they weren't allowed to dig further to investigate what may be going on with my refrigerator because it could void the warranty if they ran a test.

Perry Mechanical came out to fix our AC unit. It took a couple of weeks for them to come out because of the Coronavirus but they did great. AHS is a good company. Everything's good. It's just that the Coronavirus kinda slowed everything down but I understand that.

I made two claims to American Home Shield which were both on my heat pump. My warranty was so new because I had just gotten it and on the first time the contractors had to come, they had to put the coolant inside of it to see if that would work. It worked for about two weeks, and then it got cold here again where I live, and then it got hot again, and then it wouldn't work anymore. So, I had put in another claim and K.S. Wilson had already called me. They've put in an order for a new heat pump, and they'll bring it when it comes in. They were very good, very nice, very prompt, very honest, and quick with what they let me know and when they come in. They did great. Submitting the claim was the easiest thing I've ever done. It probably took me two minutes to file a claim online.

My fire alarm, which is one of those wired ones without a battery, kept beeping. The contractor who came was personable. He said that all the fire alarms are old and probably needs to be replaced. He also ended up fixing some other wiring that had to do with the fan because he had to take the fan down to get to the wires for the fire alarm. He knows that it was wrong, so he thought maybe that was the problem. He fixed the alarm and the beeping stopped for a couple of days. But it still beeps. I'm gonna go to Lowe’s to buy a new one and see if that works.

We had a clogged valve by my water heater to where it wasn’t allowing any hot water to run through my house. Before I knew I was covered there was another plumbing company that came and they told me that I had to replace my whole water heater. So then I called American Home Shield to make sure and then KamKo Plumbing came out. And now the water heater pressure’s good. It was a simple fix. So I was grateful for that. When I call AHS they send people out the next day. The warranty makes homeowners feel easier with their unexpected maintenance that comes up.

I like how American Home Shield has typically gotten top-notch companies to come out and do service work in the 25 years I've been with them. Submitting claims to them over the phone has been a nightmare though as I am put on hold forever. For the two latest claims I've had, one contractor was good and one was mediocre. The mediocre contractor's first fix was not done to the standard it should have been. So, they had to come back.

For the most part, American Home Shield has been pretty solid. My Realtor sends an update with typical things that you should do throughout the month in terms of home maintenance, which instead of being web-based, it's a calendar or a magnet that I have on my fridge. I helps me make sure I go throughout my checkpoints throughout the year to get things done. That helped and for other consumers that would be something that they could use.

I called American Home Shield and let somebody know that I needed somebody to come out because the furnace wasn't working and it wouldn't come on. Rusty came out that day and got the job done. He took precautions because he wasn't coming in if he didn't. We've been in the house for 15 years and we've been protected with American Home Shield for 15 years as well. When we purchase the house, we wanted a home warranty and we got that. The first year, it paid for itself. So, we kept it because we thought it was a good plan. We had to use it a few times where it really worked out for us, so we continue to keep it.

Submitting the claim for my trash compactor was pretty simple. The website's user-friendliness was fairly easy. I had to contact the contractor, but he was great. Over the years, I've submitted about four claims and AHS has been very difficult to work with. When you call them, you'll be placed on hold for 30 to 60 minutes. They also don’t have a streamlined process for repairs or replacements. If a technician cannot fix the problem, they send out other technicians instead of taking the recommendation of a technician. For instance, if something needs to be replaced, AHS wants the technician to order parts in order to fix something that obviously can't be fixed. I almost canceled them a couple of times, but I have some health issues and it got put on the back burner.

My air conditioning was not kicking on and I went online to submit a claim to American Home Shield. When I got the first email, it said to expect the contractor within a couple of days. Then, I got a call the next day saying that the contractor would be there the following day. The guy came over and checked everything. He said that the message from the thermostat was not getting to the unit so he changed out the thermostat. I was happy with it. I haven't had any issues with working with AHS. The only downfall would be the price, but everything’s expensive nowadays, so that’s on par.

My son, my grandchildren and daughter-in-law live with me and it has been a comfort to know that we can call AHS up. The washer and the dryer were left when we moved in. The washer was okay, except for some issues because of the well and rust. Then on the first time I tried to use the dryer, it just started clanking and then at the end of the cycle, the things were still wet. We knew we had to contact American Shield and get somebody out to check the dryer out. It was right around the slowdown time ‘cause normally they would have had the parts in within a couple of days, but it was only about a week. So under these circumstances, we were very good. The individual was very efficient and very good. The dryer runs fine now. There was also a plumbing issue and we had someone come out and check that out. It was a different situation. But we've been pleased, so far. I'm grateful for having American Home Shield.

I've had them for about three years and the couple of times that I had to call them, they responded. Their repair people are okay. For the thing that they cover, they did good on the two times that I had to use them.

I've had some good and bad experiences with the contractors. Some of the people are great, some of them are not. It might just be a person thing, not a company thing. But I’ve used Home Shield three times and two out of the three times, the contractors were great. I had a heating thing that Home Shield had a special that you could pay a certain amount and they contacted somebody. They come out and check your heater before the season started. The unit wasn’t working. It would turn on but it wasn’t heating. I just went online and submitted a claim.

The cooler kept cutting off. Water Control Plumbing came and fixed it. They were professional, although I called them a few times and sometimes, they sent the wrong guy. They told me the water line was wrong and they fixed it. At first, I had to call another subcontractor and he said there was nothing wrong with the line. Then, it was freezing and it wasn’t and I'm still having an issue with a water leak. It's been close to a year since the first time I called for this claim and it isn’t completely solved yet. But overall, Home Shield has been pretty good.

We've been with AHS for 26 years. One time, our refrigerator was not getting gold though the freezer part was working. We gave American Home Shield a call on the telephone. Their reps said their contractor would notify us when they could be expected within 24 hours. J & A Appliance Repair, LLC notified us in less than 24 hours and provided good service. However, things have been performing poorly since and I've had to call J & A to come back. The tech got in contact with me today and scheduled an appointment for next Tuesday.

We’ve had American Home Shield with other houses before that we weren’t the first owner on and they saved our butts. With our house now, we’ve been here for over a year and a half. We made a claim for our AC unit and AHS gave us Bella Heat & Air for the repair. This claim went well. It was really cool to be able to pick someone that I could look up, see that it isn’t a random company and that they have a good rating.

I was renting the home and then I had a Realtor that was supposed to have been returning me the keys. But when she mailed me the keys, her office din not mail them properly. So the keys got lost in the mail and I had to have all the locks rekeyed. I filed a claim with American Home Shield and then Realty Rekey came out to change the locks. I would highly recommend American Home Shield. They’ve done an excellent job for me. Even if I buy another house, I’m gonna stay with American Home Shield.

There was a bad electrical switch in my garbage disposal and submitting the claim to American Home Shield was a very easy process. The contractor handled the issue with professionalism and everything works now.

First Choice Electrical came out for our electric issue. The technician was very nice and explained to me everything he was doing in layman’s terms so I could understand what he was doing.

The toilet was stopped up so we just need a new one. It was flooding the upstairs and going through the ceiling into the vent downstairs. J & K Plumbing's tech was great. He was very helpful. I just don’t know if it’s going to be covered or not. The tech said, “They’ll get back to you and let you know if it’s covered.” Everything went pretty easily.

I called Home Shield for my AC. 3 Boys Appliance Repair came out and the young man that came was very nice. He told me what was wrong with the AC. I knew what was wrong so he was right, and then they had to replace a part. But his company is not very honest. For example, they had additional charges that they said were necessary to meet code. I used to be on city council in this little city so I know the inspectors. I called and there were things the company had on their list that had nothing to do with code requirements. We got it straightened up. But when they make unnecessary charges, it’s not right.

When we bought this house three years ago, the seller bought Home Shield's warranty. After a year, they sent me a letter and asked me to extend it, and I did. The biggest reason we extended it is the house was built 13 years ago, and it just seemed like a good idea to have a warranty to take care of stuff because it is 13 years old.

I was very happy with my recent claim experience with AHS. They assigned somebody else at first and I looked online with their reviews and they were horrible, and that happened to me last time too. So, I had to call AHS back and ask to have somebody else assigned. But the JD Tech was incredible. They were really good, very thorough and very friendly.

Every time I call, American Home Shield sends somebody right out. But I have an appliance issue with my washer that the technician from Wilson's Appliance Repair couldn't fix. My washer is backflowing and he tried but he couldn't do any good because he said it's a plumber issue. He said the plumber would have to do it. The water on the refrigerator also wasn't pumping. It was just dripping like a tap. The technician thought that if he replaced a part back there, that would take care of it but it didn't. It was still doing the same thing. Then when my fiancé came home, he said it needed a filter. We called the technician up and he asked why I hadn't said anything. But he was trying. He was good. In fact, he did ask me when I got the refrigerator. I told him it was pretty much new. It was new but it needed a filter and neither one of us knew that. He probably wouldn't know this when I said it was just a year old but it was a year old from Sears and the warranty was out.

My recent claim was smooth. The tech from National Platinum came in and he was all protected. He had gloves and a mask on. He changed the parts, did his thing, and got out. And that was very helpful especially during these times. One of the bigger things too was that he had all the parts with him. My dryer was fixed that day.

The tech checked the unit, but then after he went back and gave his estimate, they called me back and told me I had to pay them $900 something because American Home Shield didn’t cover whatever was going on with it. Right now, with the way things are going, I don’t have $900. I bought this policy and paid into it for over a year and from my understanding, once something breaks, it’s supposed to pay for it. It doesn’t matter what it cost. Otherwise, I wouldn’t have bought the policy.

My disposal wasn't working one time and was just making a humming sound when I turned on the switch to activate it. I called American Home Shield and their rep said that I should allow 24 hours for ASAP Plumbing Services to reach out to me. They called me later that day. ASAP came out to do service and the two guys from there were very friendly. They explained what occurred and recommended what to check before calling going forward. Things have been working fine since then.

We had no AC for three weeks. It took the contractor a week to get out here just to see what was wrong. Once they got out there, they realized that there was a leak in the coil and they said they couldn't fix it until the leak was fixed. They came back a week later and fixed the coil. Then, they said that the compressor was broken, so the AC was still not working. On the third week, they came back and put the compressor in. The AC has been repaired and we’re happy. They did a good job. It’s a good thing that the weather wasn’t that bad. It wasn’t in the middle of the summer, so we got by.

I’ve used AHS three times. The first time, my oven wasn’t heating and my microwave was not working. They came out, repaired my microwave, were going to repair my oven, but they couldn’t find parts to replace it so, that’s why I was going to have to buy a new oven. The second time I called them, my dryer was making a terrible racket, so they worked on it, fixed it. And then, the third call was for the pool pump.

I purchased my home new and I am also a first time homebuyer. Now that my warranties have expired throughout my home, I had the pleasure of speaking with Customer Service Representative Jay **. Jay was phenomenal!!! Jay broke everything down for me where I could understand the policy and I am forever grateful that he took the time. Thanks American Home-shield for having such a great employee like Jay ** working for your company!???

Just sent the plumber away. He made the decision that the repair would not be covered and gave me quote of over $1000.00. He wasn't even here 10 minutes. I had a hose bib leak. The plumber never even went under the house to see if the pressure regulator was broken, a covered part. He never checked to see if I had a pressure regulator.

I had AHS for over 5 years and their services was okay at the beginning and after few years started to get worse. I have few issues that I faced with them. First they take a long time to process a claim, so example it took them around 8 weeks to process my claim to replace my refrigerator. I had to purchase another refrigerator myself because I cannot live and my family without a refrigerator. So I winded with 2 refrigerators. The contractors that AHS send you to fix something at your house always try to sell you other services that you do not need. I cancelled my contract with AHS because I wanted them to replace my kitchen's faucet and they sent a plumber to fix it and he told me that it cannot be fixed, but if I want I purchase a $350 faucet from him right away and he can install it now.

The hot water stopped in my bathroom faucet. I called it in. I did the prompts first then I spoke with a live person from American Home Shield. All Valley Plumbing was sent out. That was their first visit there and I didn’t have an issue with them. But I’m still waiting on their return because there was a second claim that was put right after that claim and it's for a different faucet. I’ve had a lot of bad experiences with American Home Shield but right now, everything is looking okay.

We had a washer and a dishwasher claim to American Home Shield. They sent All Brands Appliance Repair, and they did a really good job. We're satisfied. The dishwasher wasn’t going through the cycles, and tech was able to fix it when he got here. He didn't have to order anything. Now, we had the washing machine which he had to order a part but he came and did it, and that was good too. We've been with AHS for about 10 years. I kept renewing because of the service they provide. They have come out and fixed our air conditioning system. It's been a real value for us. We're happy.

I had issues with my dishwasher and my washing machine. I had a little run-in with one of the managers because I asked her to send someone out that was certified in the particular appliance that I had. She said that they would send whoever they want to send. Instead of sending the Whirlpool specialist out, they sent someone from Shinmen Worldwide. He spent four hours on the washing machine trying to determine what the problem was and couldn’t fix it. They ended up sending the Whirlpool expert as I asked them to do from the start. He was here for 15 minutes and already determined what the problem was and fixed it quickly.

My air conditioner unit was leaking from the inside one time. I submitted a claim to American Home Shield and they sent out their contractor T.J. Morgan. In this case, the hose that runs outside got clogged up and that blew the hose out. I've been with AHS for maybe a year now and I like that with them I can pay if their contractor comes out or pay when I call in. Also, if I can't really put all the information about my claim online, I can call in. It's easy to call but it's easy to submit my claim online too. Their contractors are also out pretty quickly. AHS has been doing a great job for me.

I have several issues in this house and Home Shield doesn’t give me the runaround. If I got a problem, they get the $100 and send somebody out to fix it. They sent one electrician here and he was horrible. I had some problems with my fan. The remote control went bad and he called to make sure that my home warranty is still in effect in front of me on speakerphone. That was so freaking disrespectful. Other than that, all the rest of the contractors were okay.

I'm pretty inclined when it comes to a lot of stuff and there's been some issues where I knew what needed to be done. I tried to explain that to AHS after waiting forever to get through to somebody. I've had to do a recall and I kinda knew what needed to be done, but then AHS sent somebody out and then didn't give them permission to do what I originally said the first place, so they had to send somebody else back out. They ended up fixing the problem which was what I originally said we needed to do. So it was kind of frustrating but stuff gets done.

I had another company when we first moved in. It was what the house had and I held that for another year. But there was an issue with them so I decided to change. I've been with Home Shield for about three years now and I’m happy with them so far that's why I've stayed with them. Their online service is excellent, I'm getting used to that. I sat two hours on the phone once and that wasn’t fun when I was first using it. Then, I found that I can communicate in a way with a computer and they would get back to me, so that was good. I’ve had them out here two or three times. I have an ongoing claim for my microwave. I hope they're gonna replace it because the company they sent keeps fooling with the same thing.

This is the third home warranty company we've had and Home Shield is better than all of them. But when you call in as a customer, the people that take the calls are in a call center overseas and they're not very good. They need to have better people that can answer questions. I was able to get a number for one of their reps that deals with the providers and whenever I had an issue or wasn't getting answers, I would call the rep and they would always get mad and ask how I got their number. It doesn't matter how I got it though. The fact is, they need to update. Otherwise, it’s really easy to make a claim online.

I submitted a claim to AHS because I had part of the house that there was no power. JC Electrical came out and within 20 minutes, they identified the problem and then resolved it in about 45. So, it was great. I was happy. The process to get it started is okay. In these times with the pandemic going around, there was a concern. First of all, I didn’t have power for part of the house and there was no way to get a priority put on it. AHS told me I could call the contractors. And so, I tried calling them but there was no answer. I didn’t even know if they were even open because of the way things were closing down. I had to wait two days before they came out. And it wasn’t their fault. They weren’t even open. But it would’ve been something that I would’ve been willing to pay more to get somebody to come out as an expedited service.

The air wasn’t running. I turned it off ’cause it was like freezing up on the top part. The technician from Quick A/C Solutions came the next day and he got up there and it was working fine. Also, the outside handler was noisy and he might have tightened it. Now it sounded like it was doing a lot better and smoother. The guy put some Freon and he charged me $200 for that. Then I had to pay the $75 for the fee for him to come out and I thought everything was fine. Then all of a sudden, it just started making this grinding noise about 10 o’clock last night. I looked inside the handler and the fans had come off as it was spinning. As soon as it was grinding down, it just stopped. I went upstairs and turned the air off. Other than that, AHS has been very efficient. I've called several times and they’ve always come out in a very timely manner. Their website was great. I submitted the claim through the internet and they came fast.

I needed to have a rekey done. Through the Home Shield, I was told that even though I paid, I couldn’t do anything. I had to call my Realtor and told her that I was told me I could get my home rekeyed. She took care of it for me then someone called me. She said that was not the way that it was supposed to go. They were supposed to allow me to get my key since I already had my contract number and everything. She actually did that process for me. Someone from Ed’s Lock and Key came and everything went perfectly. The tech called ahead of time and was on time. He was very friendly and explained what he was gonna do and why he was doing it. We went over what keys and locks needed to be done. He went over it again. I was very happy pleased with his work.

After I filed a claim for my AC, the contractor was scheduled out in a day or two, which wasn't very long. The AC wasn't cooling the house and the unit outside was making a really loud noise. The capacitor needed to be replaced and they did a great job. They were here for no more than 10 minutes and got it fixed. They were on time, very friendly, and professional. I'd use them again.

American Home Shield is doing really good right now and I haven't had any problems. Their claims process was really easy. I had a claim for an electric issue and Sunbelt Electric was my designated vendor. The tech was a good guy and was really nice. I liked him a lot. He fixed the problem right away and it was really just a reset of a switch. It was kind of my stupidity as I thought I had reset everything. The claim went great.

I submitted a claim to AHS by email. Their contractor Hospitality Heating and Air came out to do service. They made things work and everything has been working fine since they came. I've been with AHS for a total of 15 years now and I like knowing that I'm limiting my exposure to certain repairs by having their warranty.

Their service is pretty straightforward. It's great. It was easy to submit claims. When my AC unit wasn't cooling, the contractor came over and they fixed the issue.

For the first time, my refrigerator ice machine stopped working and then only a couple of my stovetop burners were working. Big Kountry Appliance Repair came on time and ordered the parts that it needed. The parts came in and they fixed it. Very professional guys, good work. I had to call them back because the water froze up in my water dispenser part of the ice machine. They came back and fixed it right up.

My blower wasn't working and I wasn't getting any air or heat out. I went online to American Home Shield. Their website allows me to pick from repair companies that I can choose from. However, with this last claim, I had trouble 'cause no one services Propane tankless water heaters. Millennial HVAC came out though and had to order a part for my heater. It was covered under warranty so they had to wait until the following Monday and they got the part then. Previously, I’ve had issues with them as far as calling in and talking to somebody is concerned. They didn’t have supervisors available to escalate my concern to for more information. Other than this heater claim, everything else with AHS's vendors has been fine. Overall, AHS has done what they are supposed to do.

I've been with AHS a long time and I've had several warranty calls with them. Submitting claims has been easy and they send someone out to us quickly. CNC Appliance came to service one of my recent claims and they repaired the unit I had an issue with.

The icemaker went out. And we took it apart, but we couldn’t figure out what was wrong. And so, we went ahead and called AHS and paid the $120. I’ve had a lot of things going on. I’m 72 years old. I’ve got a son that has no liver, and we’re trying to get him a liver, and it’s a very complex process. I thought that the down payment of $120 was a little steep, especially on a person on a fixed income. But I went ahead and I paid it, and very quickly, I got ahold of the people that were going to fix it. And they gave me a very short time window in which it was down for about two days. The gentleman was very nice. He was very efficient, articulate and informative.

I put in a warranty claim with AHS for the pool pump. The company, Pools Unlimited, came out within four days of me putting the claim in. It was issued right out the same day. He came out here and saw that the pump was no good. He called American Home Shield and they replaced it without questions. He left me one that day. So, it was quick, easy and painless.

I’ve had Home Shield in the past. However, they should make the out-of-pocket expenses when something is getting repaired or replaced cheaper. One time, the contractor came out to work on the AC and they replaced stuff that they didn’t need to. It’s great that I wasn’t charged for it, but that was a charge that was sent to Home Shield versus me. They had no need to replace the thermostat when all it needed was something else done to it. That was really bad of them. And then this last time, they forced me to pay for something out-of-pocket, otherwise, they refused to do the installation. And they said it was for the city inspector. When the city inspector came out and inspected, I asked them and they said, “No, they didn’t need to do this.” It’s $250 out of my pocket and Home Shield said it’s an out-of-pocket expense. There’s nothing that they’re going to do. But other than that, my experience this time was as good as I could expect.

I had been thinking about getting a warranty for a couple of years. I thought it was a good idea to start. A friend of mine had mentioned that her mother-in-law used American Home Shield. I was like, okay, good enough for me. I've been with AHS for over six months now. Recently, I had an AC issue, it wasn't cooling. Then the contractor came the same day that I filed the claim online to AHS. Everything's been perfect since then.

AHS's contractor, GE Appliances, came to service my appliance issue. The tech came within a good timeframe and he was professional. He was in and out especially with all the Corona stuff going on. He did a really good job and fixed my issue. Everything went really well with this claim.

I go online and submit a claim or I call it in. This last time, I went online. When I call Home Shield, I get a return within the same day. And when the technician had to come out, they notified me upon arrival. Everything works out. It really worked with my scheduling. When the technician from KNS Plumbing came in, with this coronavirus going around, we had a conversation about debt. We also had a conversation about him and his wife getting ready to have a baby. I was there while he was working and he was very nice and polite, and he did everything in a timely manner. The warranty is a little costly. A friend of mine is with a different service and she pays less, but you pay for what you get.

My dryer wouldn’t get hot and I called the claim in. I’d rather do it on the phone, personally, 'cause it would be like I was getting on their nerves when I call. Their rep just said that she would send me the phone number and I could call the company. It took about two days to get in contact with the company. It was a good service from Home Shield. Everything has been perfect.

AHS gives me good coverage for the cost. I had a plumbing issue one time and the two techs they sent from Noah’s Plumbing were very considerate. They thought they were gonna do other stuff which was gonna cost us extra money but they ended up not having to do that. They did a great job.

One day when we came home after a vacation, it was a hot day and we turned on the air conditioner. It got cold for half a day and then during the end of the day, the air conditioning was getting warm. I called American Home Shield and they sent somebody out to take a look at it. Then, they sent a second person out to look at it. It took a couple of weeks, but it was during the coolest part of the year so it didn't really matter to us. The company they sent out was a good company. They were very respectful, didn't hesitate to anything, and kept us up to date on everything. They were able to fix it, although it took a while because the guy said it takes a long time to get the part to Hawaii. American Home Shield is a good company, but a little faster response would be outstanding. I got a couple of other houses I'm getting ready to put on them.

I’m very pleased with AHS. They sent out Coastland Appliance for the trash compactor. When you actuated it, nothing happened. You could hear it turn on, but the plunger thingy wasn’t pushing down or coming back up. Coastland Appliance came within a day and a half after I put in the claim. They have been here about three times before and I’ve certainly been pleased.

The garage door opener was not working properly. It was not closing or opening. I filed a claim online and someone was sent out within 24 hours. The tech came and replaced the logic board. So far, everything is okay. I've been with American Home Shield for about three years. I bought a new home and researched on the internet about warranty companies and then I got some information through my friends and they all recommended American Home Shield. So I went with them.

Home Shield ought to check the companies that they got to do the work to see if they do multiple things instead of just one. I ran into a problem where this company worked on the dishwasher but they didn’t work on the freezer. Other than that, I haven’t had any problems with the contractors coming doing the work and everything and with Home Shield's service.

The claim submission with Home Shield is very easy. I go online and submit and it would take not even 24 hours to see a contractor. And their contractors are professional and they get the job done fast. One time, water was coming between the wall and the ceiling. The tech from Water Control Plumbing cut into the wall and fixed everything. It was great. I've told a few people about American Home Shield. The price is good and the service is fast.

Being with AHS has been good so far. My shower water wasn't getting hot one time and I called in a claim to American Home Shield. The rep I spoke to was very professional. Within 24 hours, I got a call from their contractor, Heros Plumbing Service, LLC. The tech who came out from there was very quiet and he did the job. Things have been perfect since then.

My air conditioner was running super loud. I submitted a claim on the American Home Shield website and it was pretty easy to use. I got emails and text through every process, up to the point where the contractors let me know when they were on the way. The guy from A-US Air Conditioning of Texas that came out was really nice and knowledgeable. He told me a little bit about my air conditioner and why it’s being loud. He said there wasn’t anything I could do to fix it besides replacing it. But he said it looked like my unit had been damaged by a dog peeing on it from the previous people who lived here, so American Home Shield probably wouldn’t cover it.

Last Saturday, we turned on the stove and immediately smelled gas. So, we called our gas provider Atmos out and when they came, they said that they were essential workers and they couldn't go inside our house. The tech said he had to turn off all of the gas to our house. I asked what we were supposed to do about hot water and he told me to call a plumber who will be able to come out and diagnose everything.

We have a backup system. When it vibrates, the original pump turns and it gets hooked up and then it stops working. It will go to the secondary. When the secondary kicks off, it pumps up right at the house instead of going away from the house. We had On Time Plumbing & Heating come out the first time. The guy saw it and he moved it slightly and it was fine.

The garage door would not open and I submitted a claim to American Home Shield for it to be serviced. Then when the contractor got there, they said it was not the garage door opener. Something on the bar was broken but they still fixed it. They were very professional and on time.

I bought Home Shield when I bought this condo. When we call them, the contractors come. They’ve been out here twice. They worked on my air condition and furnace. I’m glad I had the warranty.

Had an issue with my air condition. Dispatched Piedmont Mechanical Contractors Inc. who came out and diagnosed issue as a bad evaporator coil. Also noticed "code required upgrades" that were needed, which aren't covered by AHS. Rejected by AHS authorization department, directly contacted by Piedmont Mechanical to get authorization to proceed. Technician came out and I asked what were the code required upgrades - replacement of a bad float switch for the condensate pan ($250 charge), mastic applied over the duct tape seal ($250).

Their website was pretty good. It was very reasonable and friendly. I sent in a claim online when the AC was not blowing a cold air. The contractor did not get the call from American Home Shield because he was not in his office. So I called him and he went to his office and he found the order. He came within an hour. He found something wrong with some wire. It got cut so he fixed it. I was very pleased.

There was a time when my heater wouldn't come on. I contacted American Home Shield and they set me up with Miller Pools. Their tech, Matt was very courteous and he showed up when he said he would. Miller Pools got my heater working but then they also had to order a part. When that part came, they called to schedule to come again and put it in.