American Home Shield Reviews

The garbage disposal was leaking and I made a claim online to American Home Shield. The website worked great and I was told that I should expect a call from the contractor. Then, it gave me a timeframe. The repairman who came and did our stuff was fine. It was fast, quick and the problem was fixed right away. The only thing I have an issue with is that I have an account set up through my email, but I continue to still get emails saying that I should come back to American Home Shield. I’m already signed up and I’ve already been back with them for a long time.

Updated on 04/09/2020: They sent Sears out to check on the fridge. This is now the 8th time a tech has been to my house. He was not wearing a mask. He showed up 2 hours late, missing a 4-hour time window. He showed up at 7 pm interrupting dinner and stayed til 8:30 pm. Our dinner got cold. He turned the cooling function off on the fridge. I did not realize this until the next morning when the fridge was warm and the food in the freezer was defrosted.

Jay's AC Heat & Air was wonderful. We were assigned somebody in Orlando, but we never got a response, so I called them. When I called, the girl from Quick Air said they didn't have anybody. The owner is licensed to work on it, but they didn't have any workers that could come out. I called AHS again and I was reassigned to Jay's, and he was at our house within 20 minutes. He was very clean and personable. He got everything done, and our air conditioner is working beautifully now.

American Home Shield's response is good. As far as claims, they could give more options when they replace something. Other than that, the contractors have been good.

I submitted a claim to American Home Shield and Anytime Air Conditioning came to my home the next day to look at my air conditioner that had gone out. The tech was professional and very informative. The unit that I have is old and the tech said that it was damaged. AHS only covers wear-and-tear though and so I had to pay for the service myself. Still, I like my AHS warranty.

For the most part, AHS has been good for us. Two years ago, I had a problem. Also, when I first started, I'd be on the phone waiting. Now, I don't wait forever to call them. It's easier to go online, submit a claim and then AHS calls me. When my water heater broke during Christmas time, the guy sent by AHS came and a lot of things weren't up to code. So, he had to fix things which ended up costing me more than I expected. Still, he had to do what he did.

We had a dishwasher and a washing machine that broke a week in between each other. Submitting claims for them to American Home Shield online was very easy. I did that from my phone and had an appointment scheduled within an hour. AHS sent All Fixed Appliance Repair out and the tech who came was very responsive. If I had to pay for his service myself, I’d pay for him as well. However, we went for three weeks without a washing machine because we had to order parts three times. Every time the tech would go to fix it, he finds something new that is broken and we would have to wait another week for parts. I'd like to see that process sped up a bit. Still, I'm satisfied with my experience.

One time, my sump pump was not working. I called AHS and their contractor, Super Rooter Plumbing and Sewer came to handle my claim. They replaced the motor in my sump pump. I've never had a sump pump before and I didn't know if it was supposed to continually go. So, I called to ask them if they could check it again. The same tech who came before, Martin, returned and explained to me that it's supposed to continue to run and that everything is fine. He showed me how to look down to see that when water would come up to a certain level, the sump pump would start. I felt much better about that. He had explained that to me the first time but then I had so much going on that I didn't understand. Super Rooter did excellent service. This has been the third time they did plumbing work for me and I really think highly of the company.

My AC went out. I submitted a claim to AHS and it was easy. The reps were very good. The contractors that came out were good, too.

I had a service call with A-US Air Conditioning of Texas and it went fine. I submitted the request online, and the tech called a day or two before to arrange the time. He then showed up in the timeslot he recommended. He showed me how to work my thermostat, checked the coolant in the system, and checked the filter as well. He replaced the batteries in the thermostat, so that was very positive. He, however, did not have a new filter, so I needed to get one.

We've had them over for 12 years and ever since we called them, we're always glad we have the service. I always tell people about it, especially when I tell homeowners that let me know that they had an issue. I always explain to them that the service is excellent. You don't have to worry about your appliances or the money in your pocket because American Home Shield will send people out, then they will fix the problem. It tells you exactly if you need new appliances too.

Since getting American Home Shield in August of 2018, it has been very easy for me to put in claims. I do it over the phone and Home Shield has somebody contact me in 24 hours or less. Their process is fairly straightforward. However, like most companies, they have people in foreign countries who are kinda hard to understand though they speak pretty good English. Currently, I find it easier to go online and submit my claim. Still, the techs they have sent have been good. I recently had a contractor come out for my air conditioner.

American Home Shield was great. I was really impressed that they were able to get somebody out so quickly given all that's going on. A guy from Air Squad Heating & Air Conditioning came out and it was a perfect interaction. It was such an easy situation that he just took care of the issue and called it done. He was really professional and there was no need for further follow-up as well.

I have American Home Shield in two locations. I have had it in Florida for two years and they’ve come several times to fix my refrigerator. One time was in 2019 in December then they came again and this last visit, the man seemed to know more on what he was doing. It took a lot of visits, but I’m happy he came and I'm happy he fixed the refrigerator, especially before the holidays. It’s a difficult thing for me and overall, I’m quite satisfied. I also had visits for my dishwasher, which they couldn’t find anything wrong with it, but I think it was a water pressure problem. They worked on that.

I was having my air conditioning serviced for the year and the service people from Jon Wayne Air Conditioning found a leak in the hot water heater. It was also not up to code. It was eight years old and it needed to be completely redone. Doing a claim with American Home Shield was easy. Immediate Response Plumbing & Rooting came out that week, and then I decided to hold off on it. Then I called them back and had them come out.

My microwave was possessed. We would put something in the microwave and close the door, and all of a sudden, it would start without even having to push any buttons then it would stop. We would key in the time, it would start, then it would pause, and then it would cut out or we could put something in and it would run fine. We would then take the item out and close the door, and it would start again. It was really weird. We did a request online then a calendar was brought up with the available days, and I got to choose which day I wanted that was available. The vendor came out and fixed the problem. There was a short circuit somewhere with the latches from the door to the thing, and he replaced those. Now, it's working great. All in all, we've been protected with American Home Shield since 2010 and any time I had an issue, they were able to take care of it. We're very satisfied.

We've had American Home Shield for 13 years and they're always prompt. We had a contractor that we didn't care for though. He got the job done, but he was slow. For the most part, it's all been good. The last one we just had for the dishwasher was good. He was nice too. We do claims online and it's a lot quicker. When the appointment is made and they assigned to it, the person who's going to be doing it calls you and lets you know when they're gonna be there. However, I had an 8:00 to 5:00 window on this one and it would be a whole lot better if they were able to give a three-hour window instead of an eight-hour window. Still, he came in the middle of the morning, which was fine. All in all, I'm perfectly satisfied.

Super Appliance Man came out for my heating and it went really well. The heat went out and there was a part that we had to reorder and install. They were super helpful but there was a residual issue that occurred afterwards. The floors started warping and I had a contractor come out to assess the floors. He speculates that the moisture is coming from the HVAC unit. I contacted Super Appliance Man again and they were more than willing to help out. They said to contact AHS and they'd go through the warranty company. Then they sent somebody out to diagnose it this morning. Hopefully, they're gonna come back out to fix the issue.

American Home Shield sent Advanced Heating & Air Conditioning for an AC issue recently. The only problem was that they came a couple of days later. If it would have been an emergency, it would have been a problem. But since it wasn't huge, we got it taken care of before it got to the point where it was hot out. They checked our air conditioner. The guy almost instantly knew what it was and changed the thermostat out. When we bought our home in December, within a couple of days, the toilet was stopping up and overflowing all into the bathtub. That was our first call with AHS which was an emergency and they came right out and handled that the same day. I think it just depends on what's going on if it's an emergency, as far as what needs to be looked at. But both times, they've been pretty good and they've taken care of the things. We're actually considering keeping it for a little longer than a year.

We’ve got American Home Shield on seven houses and we’ve had them for three maybe turning four years. We’ve got some rentals so right now, we like the warranty a lot just because of the rentals. Some of the things that we thought would be covered with the warranty aren't, like with the air conditioners. But it’s gonna come down soon to what needs to be replaced. I know with American Home Shield, they redo everything until it’s not good. Some things need to be not repaired, but replaced.

I love American Home Shield. They have been wonderful. I’m not crazy about their automated phone system but once I get a person, it’s wonderful. We had Cooper Appliance come out when my freezer wasn’t working. The tech was wonderful. He came back and installed the part and the freezer has been working perfectly since.

Everything went well. From the time I submitted the request, it was a very quick turnaround to let me know who was gonna come out to see us. And then I heard from the service company the next morning and set up the time, and it was quick and easy. Our clothes washer would not cycle through the cycles. It would wash and run through them and then wouldn’t forward through that. Lake Area Appliance had to come out and take a look at that. They were able to make the fix. The tech diagnosed it in the first two minutes and knew exactly how to fix it. He was in and out in 20 minutes. So, overall, it was a good expense.

There was a problem with my furnace connecting with the thermostat and Reynolds Heating and Cooling came out the next day after I called. They took care of me quickly and the contractor was very good and knowledgeable. This is the second time that I’ve used American Home Shield, and they’ve always been very prompt and the customer service has been excellent.

The tech from AirMax did a good job. He was socially distant and he wore gloves. He was good mannered. We're very happy with American Home Shield as long as they don't raise the price on us again. They could also have some sort of bulk buying. Our range is approaching the end of its useful life. We have one burner that's out, and I don't think we want to call them out here for 100 bucks for one burner. One thing I have not seen is a discount on preventative calls like at the beginning of the season, a tuneup for the AC in particular. A discount on a tune-up would be great. The discounts replacing the equipment would be great as well.

I like American Home Shield. I can go and get coverage online. I can also put in the work order online, and it's actually quicker to do that than to call in. I don’t have to wait. I could also get a work order number there right away. With our recent claim, our particular model of icemaker has two motors, one for the flap on the door, and one for the actual grinder. We had a motor replaced last year for the door. Now, it's the grinder that's broken. When the guy from Austin Appliance first came out, he assessed what the problem was. He didn’t have the part so he had to order it. Then he came back less than a week later and was here for probably less than 20 minutes to put the part in. He was friendly, on time, very professional, and did a great job.

American Home Shield is well-worth the money. My my brother-in-law told me about it and we've had it since December. We made a request to have the refrigerator repaired and Mr. Appliance came out after three days. They repaired one thing, then one other module went out. They repaired that, and another module went out again. We’ve had a couple of technicians come, but we’ve been satisfied with whoever was sent out.

We are new owners who were not able to live in the home for another six weeks. We were living in Minnesota in our apartment before we moved to Texas. The home was to be empty and we decided, as our Realtor supported our decision, that we should have the locks changed. And the rekeying was included in our American Home Shield contract. I talked to them and I could not understand the gentleman really well. But other than that, it went well. We needed one of our sons who lives in the immediate area to meet ReKey Xpress to do the rekeying. Our son asked for our wishes for the three locks into the home to be the same lock and four keys, because that’s what the rekeying would cover. The tech thought that would be easy to do. Things have been functioning well. We were happy that the home warranty company listed on the contract was American Home Shield because we've had them and were happy with them.

When I had a leak in the bathroom, I called the AHS toll free number thingy on my warranty and contacted them. I was told to expect the contractor within a day or two. I was pretty satisfied with the interaction and service provided by the contractor. He knew what he was doing and kinda showed me some things in case something were to happen. He was definitely helpful.

I submit claims to AHS over the phone and their reps have been good. I filed a claim for a heater problem and Brother's Mechanical came out in just a day. My son was here during the repair and they did an excellent job. The heat works.

When my daughters were baking cookies the oven handle broke off and it almost started a fire because they could turn off the oven, but they couldn't open the door because it was so hot. The glass popped out. It was kind of a disaster. I called AHS up and I said could they send somebody to fix my oven, and they did. The A GO Home Appliance Repair tech was very nice. He reoriented the two handles on the oven and it's been working okay.

The motor in the heating unit was on all the time. I thought it was connected to the thermostat because it was low and I changed the batteries but it still indicated low. I went online to make a request and the gentlemen from Active Air Heating & Cooling came in and checked the motor. They told me what was wrong with it and fixed it. They were really courteous and polite. They said somehow, the unit was stuck, but it got going again. I had some batteries they put in the thermostat and everything seems to be working okay now. They did a good job and I was satisfied. Try American Home Shield.

The backside of the house had no electricity. The bedroom, part of the bathroom, part of the pantry and then the kitchen area, the lights were just blinking on and off, and then all of a sudden we had no electricity. Moen Electric came and determined that it was a bad breaker and replaced the breaker. So far, no issues. They were very professional, very friendly and did maintain that social distance. They were also on time and let us know when they would be arriving. We've been with AHS for 12 years now and they have always helped us out, except for once when we had some AC issues. But overall, we've had good technicians come out.

The contractors that AHS sent for our oven were fine. They were good. I'm satisfied with AHS as well.

I've had American Home Shield for about a year when my home warranty ran out from the builder. Submitting a claim to them was easy. Accord Appliance came out after a few days. They fixed my washing machine. The tech was very professional. He worked fast and seemed to know what he was doing. He said he was ordering a part, and that he will be back when the part came in.

My mom uses AHS and she’d been pushing it off on me for years, so I finally gave in and got them. And considering the fact that everything in my house is breaking, I love everything just fine. Recently, there was an issue with my AC and I submitted a claim online on Saturday. Then, Rescue Your Air's tech came out by Monday and he was great. He was professional and he called me before he got here. I thought I was gonna have to replace my air conditioning but he was able to fix it, almost like he jump-started it, and it took him about an hour to get everything fixed with no problems. My house is freezing cold now. I have AHS since January and this is my second claim with them. So far, the people that came out were awesome and I'd recommend them to anybody.

We had a leak that dripped from our bathtub upstairs into our kitchen down below. It happened a couple of months ago and we stopped using the tub. So, we had the contractors from AHS come out and they ripped up our ceiling to check, but then we couldn’t get it to leak again. While they were here, they looked at it and we tried everything to get it to leak, we couldn’t. They said to just let them know when it does and they would come back. Then a few weeks later, my daughter was taking a bath and it was leaking again, so we had them come back. And it was a gasket that he replaced to fix that. I liked the plumbing guys that came out. They were very professional and courteous.

When you have an emergency, AHS is right on top of it and I appreciate that. They sent out somebody for my claim and that person told AHS what I needed to be done. Then AHS sent out a second person, which was Southeast Texas. Southeast Texas did a great job and explained to me what needed to be done and what my part of the pay would be. I was okay with that and said that I needed them to fix the problem because I couldn't use the bathroom. Every time water is run, it runs down my cabinets.

We had two HVAC units that weren't working. One wouldn't turn on at all and the other wasn't cooling. While it is difficult to submit claims to AHS in other times, it was easy in this case. They sent Express Comfort who did a fantastic job. They were there when they said they would be and called us when they were coming in. They got our problem taken care of.

My breaker kept tripping and certain parts of the house weren’t getting electricity. We were assigned to Sunbelt Electric and they came out the following business day. The tech made me feel very comfortable with him being in my home. He was also cautious to not let the dogs out, which was important, and he seemed very knowledgeable. He resolved all issues and we haven’t had any issues since he left. This time, I feel good with AHS. My last interaction with them was negative.

Our air conditioner wasn't cooling so the guy from Reep's came out to check it out. It's pretty easy to request a claim. It took that company one day to come out, which was very good. The technician is great and very professional. Everything works just fine now. I'm happy with American Home Shield.

The house seller gave us some warranty options and we chose. We saw what was covered with American Home Shield and compared it to a few other companies, and I liked the website. It was very good compared to other ones and what was covered was good also. But when the first contractor came out for our fridge, I wasn't here and they were not very patient. They were calling me and I was calling back my wife to say that the guy was out there and to go check him out. Really, the guy was here waiting for like two minutes and then he said he wasn't going to wait anymore and that he would leave. I told him I was at work and to let me call my wife.

We’ve bought and sold five or six houses over the past 20 years. American Home Shield was provided by the seller for our house and it was for a 12-month period. It was easy making a claim to them. I filed one for our AC and we were given Total Air Care as the contractor. It was probably not even necessary for me to call but I just wanted to make sure since I’ve only lived here for two months and I was concerned about the noise from the AC unit. I wanted to make sure it wouldn't start a fire.

The tech from Gary’s Appliance Services who came out and looked at the appliances had Clorox wipes and was being very safe considering the circumstances. Also, he offered a lot of good information and was very quick. It was very good. I looked at the cost of what it would have been to repair the parts that he did and it was way more than what I paid for the visit. So, the warranty was well worth it.

The 13-year-old water heater kinda was not working very well. It stopped producing hot water. The plumber came out once and replaced some valve. It worked for a day, and then it stopped working after that. So, he came out again, replaced a different valve this time which was last valve that can be replaced. So far, it's going okay, but he's telling us that if it doesn't work and the water goes again, it still likely won't be covered because the water heater itself is not leaking. That's a little frustrating.

The two faucets were not working and everything was backed up. I submitted a claim with AHS and I did it online. The process was much easier that way and they sent out a tech from Drain Go. He was good and kinda knowledgeable in what he was supposed to be doing. He got the faucets working well but I’m still having a little problem with the drainage and the septic system kinda backs up a little bit every once in a while. Other than that, I have AHS for three months now and I have pretty good coverage with them.

My dishwasher started leaking water. We couldn’t use it because of the hose. There would be water all on the floor so I had to call the fire department to help me get it turned off. There were gallons of water coming out. Initially the tech gave me a window of 10:00 to 4:00 but I said I will be home 2:00 so he had to put me towards the end of the schedule. He called around 3:00 and came out. He brought out the dishwasher and replaced the hose and put it in the right socket. Within the reasonable amount of time, it was done. It’s working great now

I just moved to this place and have been under AHS for less than a year. I made a service request online for an overall maintenance and they sent out Relaxed Heating and Air. They gave me the information on when to expect them. The company was pretty good. The AC has been functioning well but I haven't used it as we’re still having cold weather.

When we bought the house, there were a few outlets that didn’t work. Also, my floodlights outside didn’t work. I filed a claim with AHS and it took a couple of days for someone to come out. MRP Electric fixed all the issues and changed a bunch of broken outlets.

We've had Home Shield for about three years and everything has been fixed at a reasonable price. Recently, our air conditioner was not cooling. There was an issue on a coupler that was leaking Freon. The tech repaired it that day and it's been perfect since.

My recent claim with AHS was great. It was quick and easy. The plumber called within a few hours to set up an appointment. A guy came out and fixed it and done. I've been with AHS for 10 years now and most of the time, it's great. The positive experiences have far outnumbered the negative experiences. However, it’d be nice to pay less. It’s gone up about 70 bucks a month now. Within the last couple of years, the co-pay, went from 60 to 75.

Beyer Appliance Service came out for our appliance issue. As far as the contractor goes, they were good at keeping me informed when they were gonna be here. The young man that was out here did a very good job. He was really friendly and very knowledgeable. He showed me what the issue was and why it had happened and what the repair that needed to be done, what actually the retrofit was that they needed to do to correct it. He was very polite, on time and stayed in communication with me the whole time. They let me know when he was coming back out. He was also wearing gloves and had his protection stuff. The aspect of being socially distant was definitely there. It was a good experience.

Recently, Innovative Plumbing Solutions, a contractor of AHS, came out to service my plumbing claim. Their tech got the job done quickly. He was talkative and uplifting. Before he came though, I was not happy with the plumber AHS sent. He just walked in and looked at things. He told me that his company doesn't do this and that. He was not helpful at all.

I’m in an older home. It’s 15 years old and my house started falling apart. Sometime in October, I started having problems with the electrical, plumbing, and other little things that could be solved. I called in my claims with AHS and they had someone from Indonesia or China. They had no other answer to my questions and I couldn’t speak to someone over them. And my people are foreigners too with different accents, so I could tolerate it. But at that point, it was not an accent thing. It was a communication problem.

We had a leaky faucet in our kitchen sink. Blue Star Plumbing came out. The guy, Chris, couldn’t have been better. He looked at the sink and they decided they could replace it for us. Then we had to pay for part of that, which was fine. He did a wonderful job with that. And then we had a faucet in the backyard that was broken and he repaired that and did it very easily. He couldn’t have been nicer, more helpful, and more efficient. So, we were very pleased. Home Shield was really good with me. They called me to check in. I had to cancel the appointment twice because of complications with what’s going on right now and they were very helpful in rescheduling. They made it really easy. I enjoyed the whole experience.

Automatic Control AC's representative was very courteous and professional. He talked through the issue. It was a fuse or some circuit breaker thing that went and he repaired that. He got the job done. This should be one of Home Shield's top-enders because of how good this particular technician was.

I made a request online to have my air conditioner looked at and to see why it wasn’t functioning properly. It was raining, so it took two days for the contractor to come out. He talked to me about my filters in my system, and what I needed to do in the summer heat. It was really good. He was very detailed too. I used the AC the day before he came then we turned it on after he checked it. I haven’t used it though because today, it’s freezing outside. Still, Home Shield is good and I don't have any complaints.

I've been with Home Shield a couple of times. When I first bought my home, I was with them for over a year, and then I signed back up with them. So, I've been with them for a little while. Whenever I used them, it was on time and everything went pretty fast. Also, the companies that they chose to service me were good companies so I would always use them. The contractor that came for the AC was on time. They communicated with what the issue was, which was very minor. They were in and out within about 10, 15 minutes, but they communicated the whole time and was very friendly.

Within a short period of time of making the request for the service, the vendor contacted me and set up the appointment. A-US Air Conditioning showed up on time and were professional. They were here maybe about 45 minutes, but I could see where they were going and all that, so I knew that they were checking the right things. They knew what they were doing and they showed me some things I needed to know and made some recommendations for some DIY kind of things I could do like replace the air conditioning filter. So, they were great. I appreciate it.

I like American Home Shield. I've been with them for maybe six years now and it's really good. The claim for the air conditioner was a little bit difficult but at that time, everything was breaking. As for the rest, everything was really good. One time, this little machine for the pool was making too much noise. I called Watertight Pool & Spa and the tech came and did the repair because the machine is outside the house. Then he said everything was good and he left. Now the machine is not making any noise.

Submitting a claim with American Home Shield is fairly simple. The tech from Myers Comfort Specialists of Montgomery fixed the AC. He was quite professional and I'm highly satisfied.

The technician was very knowledgeable and professional. I was very happy he was able to fix my dryer that day. I like American Home Shield and I’ve had them for 18 years because this is my second home I put under them. When I first started this, I paid a $35 fee and it went up to 59, then 75 and now they’re charging me $81 for the service call. They added tax to it and I have a problem with that. But my monthly payment is right at $70. I have recommended them to a friend before but when they started adding tax to my service call, it left a bad taste in my mouth. I don’t like that. That wasn’t what I signed up for.

If you want the cheapest contractors, get an AHS warranty. I requested a service, waited for a contractor( electrician) to call, when he did he said he would check my policy and get back with me. When he did call back, he told me what he would do and what he would not do. I felt like I was a burden to him even though he was going to get paid. In the end he asked if I still wanted him to do it and I made him happy by saying NO. I then called and cancelled the request. The customer service rep said we can do it with another contractor so I agreed. They assigned the same one for a 2nd time.

My wife and I started a claim for water flooding our kitchen floor. A plumber/contractor showed up the next day, was able to turn off just the faucet. Said the leak was in the hose and parts would have to be ordered. After being bounced between plumber's and AHS for several days, I called this morning and Chole answered. Again we explained the problem. This I explained I had purchased a new faucet and we only need installation. Chole reviewed the information with her supervisor and then explained that I should get an installation price from the Plumbers Inc. or another plumber as this would not be cover by AHS. She also said since I would be paying for the faucet and installation she would reverse the paid fees. Chole W is one of the most caring and professional person at AHS.

While I like my insurance. I had a worst customer service experience with AHS, the customer agent name JAN was far the most terrible customer representative! I did not get the help that I wanted, but ended up looking for the immediate service that I needed myself. ???‍♀️

When I first got started with AHS, there was an issue with my account balance and I had to call customer service to get my claim submitted. However, when the oven wasn’t working, I was able to enter online and it worked just fine. The contractor for the GE Appliances was great. The oven wasn’t working. He told us what the problem was and ordered the part. He came back a week later when the part was here and installed it.

My hot water heater was not heating the water, so it didn’t work and it wouldn’t turn on. The contractor was scheduled at 9 o'clock and they were there at 8:30. They went down and looked at it, opened it up and told me what was going on. They said they could fix it, clean it and adjust it. It was clogged and after about an hour, the technician turned it on and told me to give it about 15 minutes and I should have hot water. A half-hour later, I turned the faucet on and the water was nice and hot. He cleaned up everything and it has not been a problem since. I’m happy. It works and I have hot showers again.

I've had American Home Shield for 20 years and I used them a lot. I haven't had any problems making claims with them. For a move, I requested for a rekey and they sent out Dan's Pro Lock. The tech did a great job.

American Home Shield offered a buyout and said the part was going to take 7 to 10 days to order. It was for the microwave. In this day and time, my kids live through the microwave, so I told them $140 isn't going to replace my microwave, especially since it's the over the range type with the light, the fan and whatnot. I said "I'll just wait until the part comes." A day later, the appliance company called me and said that the part was ready and they would like to come install it. Right now, no one is busy about anything, so they came out the next day and installed it.

It seems like every time the weather breaks, I always have to get my air conditioner serviced for some reason. I spent thousands of dollars just to get some repair done last year. I had to refill 10 gallons of coolant and the lady that I talked to said it was a compressor. AHS only paid for $10 per gallon when it could cost $50 to $60 per gallon. This time, I spent about 12 or 1300. The new contractor who came out was saying that it was a leak. It seems like every time a new contractor comes, they tell me something different.

Sears came out for my dishwasher. The technician did really well. He looked at it and said they were not gonna be able to order it. They would have to replace it. And they came up with a number but I didn't buy it through that, I got another one. And we put it in last night. However, AHS didn't do so well on the hot water heater claim. That's been the one since August. I have two hot water heaters. The propane went out and it's been a fiasco to get it changed out. But I'm gonna go ahead and take what they offer, add money to it, buy one and ask about labor.

I had an appliance issue and GE Appliances came out. The tech had the part on him and he took about 10 minutes tops to replace the part. I was very satisfied with them.

We got two things that had been replaced by Home Shield but whenever they do replace something, it's usually on the lower end. But for long-time customers, they should scale it up. We also had a plumbing claim and everything went fine.

Our toilet was wobbling really, really bad and a bolt was broken on it. It was very easy submitting claims with AHS. The only thing I’m bummed about is two years in a row now, I tried to get extra insurance on the appliance and they keep saying that I have to wait until I renew and I don’t remember when I renewed half of the time. So, a month goes past it and I need to wait for another year. I think they should allow people that already have the insurance to add insurance and just go by the same insurance with the three-month wait period before they could use it. Other than that it’s worth the money.

I've had American Home Shield for a long time (years) and they get the stuff done. It just takes a long time. Also, from what I understand, they go with the less expensive companies to send out like everybody else. Two summers ago, I was without an AC for 17 days when it was 100 degrees out. I understand the season. It’s hot. When I call to put in a request though, the money's out of my account before I even hang up and it takes them days, sometimes weeks, to come out and check out the problem. I'm not very satisfied in that, but what can I do.

I called AHS for a plumbing claim. However, the wait time to speak to a live person was 20 minutes. I've been with them for about six years now and in prior years, the wait time was an hour. Still, their contractor Discount Contractors LLC came to service my request and the tech they sent was excellent. He was courteous and polite. He did an extremely good job.

The outside air conditioning unit had stopped working. Apparently, the compressor went bad and the technician from A-US Air Conditioning of Texas replaced it. I did the claim online. He came up the very next day and he was very professional. He was in and out and had it fixed in about 30 minutes. With AHS, if a warrantied appliance breaks, that’s covered basically. Replacing an air conditioner is $7,000 to $8,000. I’m completely happy with the whole experience from start to finish.

One of my buddies told me about American Home Shield. The service with my recent claim was decent. It was amid COVID-19, so I think that’s why it was a little bit of a delayed response. But overall, I’m pretty happy with them. They have good customer service. They need more vendors, though.

I made a request over the phone and it was easy and quick. True Master had two people out, and during the Covid virus, my wife immediately said we would only let one in the house. They obliged, and it worked out fine. My furnace was not working correctly, but now it's perfect.

The contractors that AHS sent for our garbage disposal came out. They spotted the problem and got it fixed in nothing flat. They were really good. I was very happy with them. We don’t have difficulty when submitting claims to AHS. We just call and tell them our problem and they send the people out, and it’s worked out really well. They have a pretty good program.

We just moved in our home. We don’t have access to hooking up an account with AHS online, so we just called customer service and requested the re-key service on the phone. They gave me the name of the company and they told me to give them a call if I didn't hear back in a couple of hours. I called and the recording said that they weren’t doing anything until May because of this coronavirus. But AHS found somebody in Nevada and they were able to come out the next day.

When I lived in Nevada, I had American Home Shield in my own home before, so I knew how they were. When I moved into my mobile home, they gave me different insurance. When that expired, I went back to American Home Shield. I like their quality of service, the response time, and the price. Everything is just perfect. Recently I had a backed-up sink and some other stuff that was wrong with my sink in my kitchen. Plymar Plumbing came out and took care of everything immediately. The service and the technician were great. I love them.

I called American Home Shield when we had a toilet that was leaking from the bottom. They gave me the phone number and they said it was all arranged. They handled it all. The contractor company, Aladdin, was good. They were out when they said they would be. Everything with AHS seemed to go perfectly. The only thing negative is the price of the warranty but that’s is worth it when we have something major go out. Overall the experience was smooth and quick. I am satisfied.

My heat wasn't turning on one time and I made a call to submit a claim to American Home Shield. Submitting claims is more difficult on their website. It's not very good. I'm pretty computer savvy and I wasn't able to do it. Still, submitting on the phone has been easy. Their contractor, A & R Complete Service came for my heating claim and the techs provided good service.

I have been with American Home Shield for a year and the very first time I used it, I was devastated. It was not a good experience, so I was not sure if I was going to keep the service or not. It was an emergency and no one was working with me. Every time I called somebody, it was not helpful for me, and it did not get it repaired or fixed for at least two weeks. My heater went out, and they needed some kind of board. And this was when it was like in the 40s, so it was cold. The process was like almost a month to a month and a half because we also had the holidays in there with Thanksgiving. I had people over and we were all freezing. But, eventually, they got it fixed.

Our claim with AHS is still an ongoing issue. I had a toilet that was running and we had to call them up several times to get it correct. And then, they put a new pressure valve on our toilet system and that created some knocking in the pipes, and they’re still knocking. They put the pressure control on which is not what we really signed up for. But the contractors said they found that we needed to replace that. I’ve been trying to get guts put in one of the toilets. They kept putting flappers but no guts, and they still haven’t replaced the guts. And we’ve been calling back several times ‘cause it continues to run and my water bill is $400. And it continues to flip off and on, and they said, “You need the flappers.”

I was pleased with the response time from AHS and with the vendor. They were very professional and they came prepared. It only took five minutes for them to fix the problem. It was amazing.

R&S Home Maintenance came out for our appliance issue and everything went well. I've been with AHS for at least three years and I'm fine with the coverage and cost.

I bought the home in mid-June, and I bought a one-year contract with AHS, and I got a renewal notice. In my younger days, I had an insurance license, so I understood that insurance companies are there to make money for them, not you. They're banking on their premiums distributed over a million customers is going to pan out and make them money so the chances of you breaking even are very, very slim. But AHS has been hugely responsive and so I’m pretty sure I’m going to renew my policy, which is a surprise to me because I have never, ever gotten a supplemental insurance on a product. But I will with them.

I had a part of the pool pump that goes to the cleaner for the pool and bearings were going out of it. It was hard to get ahold of the person to do the work. I called on a Thursday and I couldn’t get ahold of anybody until Tuesday. It took five days. Other than that the warranty deal is fine. The gentleman was very nice. ABNation replaced it, and it’s working fine now.

Everything went fine when Dave and Sons Plumbing came out for our claim. I had two toilets that one had to be repaired. And two sinks had problems, one was fixed but the other one wasn’t fixed because they say it wasn’t broken enough to fix. But the toilet was fixed and the sink fixed. And the two toilets and the two sinks were checked, to make sure they were working properly. The technician that came was very professional. He was friendly, too.

Liberty had to fix the furnace and came out on the same day we filed the claim. They were excellent and on the money. We switched from some other company to AHS. We liked AHS better and have used them for another house. And we would definitely use them again for our other house.

This is our first home and we didn’t think that having a home warranty was big of a deal. We were considering opting out but we ended up getting American Home Shield and we’ve been really pleased. We’ve had really great experiences. Recently we had a leak. My husband noticed that our ceiling drywall has brownish-yellow color circles that started appearing. We knew there was a water leak so we reached out to American Home Shield and they sent The Lindsay Company out. The plumber was great. He came and he actually thought it was an HVAC issue because when we tried to troubleshoot a few things, it didn’t appear to be a plumbing problem.

We had, all of a sudden, no power to the refrigerator. I wasn’t sure if it was the breakers, but I couldn’t get it to go on with my flipping of the breakers. I did a claim with American Home Shield. Electrotech got out here pretty quickly. Once they got out here, the outlet was being damaged, so it’s good that we called them. It was black along the side. There was a refrigerator and a coffee maker on the same side of the room that were too much for it. So, they found it and fixed it right away. I was glad that we had called. The contractors were knowledgeable. They got right to work and they were professional. They were here for about half an hour.

I initially called American Home Shield to have my units spring cleaned. US Air of Texas was sent out and they found that I needed something else done so they took care of that. When one of the units still wasn't working, they came back. They had to get parts. They did a good job for me. The guy was so concerned that he couldn't fix it. He called me on Sunday and he asked me if it was okay if he came back to take another look. He ended up fixing it.

For the past two years, we have put in a different phone number for American Home Shield to contact. Instead of using my husband’s phone number, they keep reverting back to my phone number and we have opposite schedules. Still, we had a claim and American Door Masters was great. They were on time, they called before they came, and they got the job done. It was wonderful.

My induction cooktop failed. There was a week delay in getting parts, which isn’t really what you want when you have a downed cooktop. The contractors need to stock their parts because these induction cooktops are not very reliable. It would be great if they had parts on the truck, and they could fix it on the spot. When our dryer broke, and they had the pulley available. I generally AHS pretty good.

Home Shield has been great. In the wintertime, the air conditioner wasn't heating like it should. It just quit heating all of a sudden. I called in the claim and Home Shield sent out a company called Myers Comfort Heating & Air. They came out and said that the compressor was the problem. They also said that it was low in Freon and it would not go into reverse mode and produce heat from the heat pump. They charged it up, put some Freon in it, and it worked for a month or two.

I like that they offered specials on various areas. The process is a little slow when there needs to be a replacement. They ask for a lot of information from the consumer and we necessarily don't have or keep that information. The whole process from start to finish is a little cumbersome. In terms of people getting out there and responding, sometimes they're a little stringent. There's not a level of flexibility. Once they leave, they leave even if they just had a mistake and they're five minutes away and you call them. They will not come back and they will make you schedule.

I had a refrigerator problem that Home Shield did a terrible job with. It went on and on. But with my air conditioner claim, they did better. Lane Services came out within six hours after I submitted a claim. I liked the rep that came out and he fixed my air conditioner that day. I'm still contemplating dumping Home Shield when my contract is up in July and go to some other vendor.

My ceiling fan was not functioning. Jim Hubbard Electric came out two days after I filed a claim to AHS. The ceiling fan is doing very well now. I like American Home Shield. I'm a Realtor so I do refer them to people.

We’ve got a couple different properties with Home Shield. We've been with them for 10 years and we've been keeping it for peace of mind. Sometimes, we're limited in who I can choose to come out to the house. If it's air conditioning, they may not have very many contractors to come out. So depending on the appliance, it may take a little bit longer to get somebody but lately, we haven't had any issue.

I had a claim and Ideal Services did awesome. The guy was extremely professional. He let me know where the issue was and what I have to do if there are some issues in the future. It was very educational.

In general, I recommend American Home Shield to anybody who says they’re buying a home or they’re thinking of doing so. I always tell them to check into it. I'm a single girl and I’m not mechanically inclined. I’ll try something but plumbing and electricity, that’s not my gig. AHS has been really wonderful to me. GE Appliance takes care of me and I love my GE guys. This last time with them was with the washer a couple of days ago. Charles is the bomb. He’s the best and I love him. I try to get him anytime I can. He’s very personable. He'll show you what’s going on and he takes the time. When the washer was broken, Charles was like, “Let’s run a cycle, see what it does." He was very patient and he listened. When my refrigerator went down, it took them a while, but once I reached the right person, it was relatively quick. He told me how to handle it when the delivery guys came. As far as my repair people go and the timely fashion, they’re wonderful.

Submitting my claim on the AHS website was pretty simple, quick and easy. Downstairs, we thought we had a leak in our bathtub. We couldn’t use it because we noticed that the water would accumulate outside the bathtub from the wall. We knew that we had a leak somewhere in the wall, but it only happened when we used the bathtub. Also, on the bathtub upstairs, the stem was leaking from the faucet. After submitting the claim, I got the email saying that it was scheduled, but I figured it would be delayed because of the whole situation with the virus. It took the contractor about five days to come out.

I filed the claim online. The person that was gonna come and do it reached out to me. He called me a couple of days before saying when he would come. He asked me to take a picture of what my issue was so he could be prepared. He came and fixed it and he was gone. It was a pretty easy experience. American Home Shield only took the payment through the online thing and I never spoke to them. Unfortunately, sometimes, it feels like I'm talking to someone overseas. It's like they got a call center somewhere else that they're using. I just think their customer service could be a little bit better. Also, AHS can't always do things in a one call resolution. It's always, I gotta hold, they have to call back, I don't call back, I have to call them back, I get somebody else, then I have to explain the whole scenario all over again, and that's the part that kinda furies me.

Water was coming from the sink and it was going to a place on my floor. I filed the claim over the phone, went through an automated system, and was told that the company themselves would call me. The tech from Leak Seekers came out a couple of days ago and found out that it was the assemble piece, the hardware that you get the water out of, that needed to be replaced. They finished up yesterday. I've had this contractor a couple of times and they have always been genuine. They get the work done and their guys are friendly. My daughter used the same company through AHS too, and there were no complaints.

We couldn’t get our pool heater to come on. We were doing something wrong, so the guy from Pool and Spa Maintenance showed us what we were doing. He put a new face panel on the heater. It’s older and we were not able to read the controls any longer. He also checked an outlet for us and showed us how to use that. So, he was wonderful. After I submitted my claim to American Home Shield, he came out right away the next day. Everything’s been great.

I bought a house. It came with American Home Shield and decided to renew it. When there was a problem with the circuit breaker for the dishwasher I filed the claim online. The website gave me an expected time but I had to call them. It said that somebody would call me within 24 hours. I put the claim in on Friday afternoon and nobody called me, and I called them Monday. Then they sent somebody out on Tuesday. The SKI Electronic techs were fast, polite, in and out in about 15 minutes. They knew what they were doing.

Everything has been good. When American Home Shield sends the people, that's pretty good. They come on time and they take good care of the problem. When the water pump for the swimming pool was leaking, Alchemist Pool Service came out. The technician was really nice and did a pretty good job. He replaced a part and now, everything is normal. The water has already stopped.

I've been with American Home Shield for a long time and I’ve used it a couple of times. So far, everyone they sent out has been good.

Everything is going very well with American Home Shield and I recommend them. I've had them for probably four years. They do everything and they’ll take care of anything. When the air conditioning fan motor wouldn’t turn, I set up a claim online and I was contacted almost immediately. It was really fast. Modern Heating and Air Conditioning was my given vendor and they were very good. Their guy fixed the problem the same day he came. He had to go and get something. But he came back and it wasn’t that long. He changed out the motor on the unit. Everything has been very good.

The garbage disposal was broken and pieces came off of it. We called AHS over the weekend and the guy from C Mayes Plumbing and Heating came out on Tuesday. It was very quick. We told them we knew it was broken, so he just brought a brand-new one. We also had one repair a few years ago but other than that, we haven't used AHS very much. We have the warranty for at least 10 years now and the service has been fine.

All-Star came out and they fixed my garage door opener. But there were some problems wasn’t initially fixed. At first, there was some issues about my coverage with American Home Shield. There was a miscommunication, but they completely handled it. I called them on Friday and when I called back Saturday, they said that the tech was gonna be reaching out, which he did. So they had got in contact with the guy that came and he reached out that early Monday morning. He was very professional. He did what he had to do. I thought he would have to come back, but he had all the parts with him and he fixed my garage door.

The drain pipe that was headed towards the sewer wasn't hooked up, and then it wasn't properly installed. I did a claim with American Home Shield and it was handled good. D&S Plumbing came out and then they had to come back and do a drain drum for the washing machine. The tech did great.

Lightning Locksmith came out and he was good. He was very professional in whatever he said and was on-time, too. It took over an hour and everything was good.

American Home Shield is pretty quick about getting somebody out here. If I’m in front of a computer, I can just log in and file a claim and then I usually get a response on the same day. It’s usually just a few hours if I do it early. But it also depends on the contractor if they’re booked to set up an appointment. When I had a leaky dishwasher, we had a guy come out and he told me that I needed a replacement for it. He had to order a dishwasher and Water Control Plumbing was the company that was gonna put it in. It took about a week and then they installed it. The new dishwasher was not leaking but underneath my sink, it started leaking after they had installed it. I called the company that installed the dishwasher back and they told me that the line that they had installed was not leaking and that my problem was a plumbing issue at that point. So, I had to do another service call to get a plumber out and fix the issue underneath my sink.

I called American Home Shield over the phone regarding the dishwasher and the customer service has been very good lately. The subcontractor had to come out three times though. When they came out the first time, they had to order a part then it didn’t work, and they had to replace something else. Still, there were two different guys and they were both real good. I think the dishwasher works now, but I tried it last night and I had trouble switching it on. So, I'm not sure, but if I decide that it’s not working properly, I’ll definitely give them a call.

So far, I've really been pleased with American Home Shield. When filing a claim, I like talking to people especially when it comes to something that you're to tell them. But I didn't expect to get a new washer out of this and yet I did, which was wonderful. Every time we used my washer before, it was making such a racket that we finally had to stop using it. Then Mr. Appliance of Olympia came out within a week. It was real prompt and the tech was very nice. We're older people and he conversed with my husband and was really helpful, probably more so than he even needed to be.

I like AHS's service. When I have an issue, their people come out. Also, I request certain companies and I stick with them. I don't let AHS send me anybody else. When I tell them that I want Arrow Plumbing, and they send them out. And they call me the day the contractor comes out or they get me on the same day.

I've had AHS for almost 18 years and I've had to call them a couple of times. The first time, I had a pipe break on a weekend. Their reps tried very hard to find a plumber to come to me. They called three or four different people before we finally got somebody who could come and it was still Monday before they could get to my location.

Worry Free Pools came out and did a really good job. They were very efficient. Our motor was burned up on our pool so they brought a new one down and installed it, and everything worked perfect. The home warranty pays for itself, and AHS does a good job of finding the right people so I don't feel uncomfortable when they get here. It's also really easy submitting a claim because you can go online and just handle it without going through a bunch of prompts on the phone.

My claim went perfectly. SDL Plumbing had a cancellation so they were able to get me in on the same day. The technician called prior to coming and was professional and real friendly. He was a good person. So it was a good visit. There's only one thing I didn't understand. I did the claim online but unfortunately, I’m having problems with my oven as well. I can’t get it to work. But if I call somebody out for the oven, do I have to do another servicing for my dryer? I can’t afford to pay $100 for each thing. That would be $300 that I’ll pay American Home Shield a month if I do those two. But I like where I pay them instead of having to write a check to somebody else.

I got messaging and scheduling handled quickly with American Home Shield when I made my first claim. Everything was great. The contractor came and took care of rekeying some locks. The technician was very polite, knowledgeable and they got things done quickly.

PJ Appliance told me they would come between a time then when I called to see the status, they couldn't exactly tell me that the person would be here on the timeframe they set, but that they would call me. That caused an issue for me because I had another appointment at that time. I was frustrated that I wasn't gonna be able to make the other appointment, but that initial issue was solved by me talking to them. At the time I made the complaint, I was angry and frustrated. Once I calmed down and I was provided with the service, I thought I needed it. Once they came here, it was in a timely fashion and I was able to make the other appointment. They were very professional too. They knew what they were doing and they didn't mess around. They did what they were supposed to do. Everything turned out great.

Somebody I go to church with recommended I get a home warranty. American Home Shield had more people so I picked them. The first contractor they gave me for my dishwasher wasn’t very good. He didn't respond. But the GE guy was good. The dishwasher wasn’t cleaning. The cycle was broke. It would turn on, but it wouldn’t clean anything. There were a couple parts required to fix it. The GE guy brought them out and fixed it. He had to order a part. It took a couple weeks to get the final part, but he got it fixed. He fixed it the first day, and then, he finalized it when he came on back. The dishwasher has been working since. He did a good job. I’m satisfied so far.

We've had American Home Shield for two years now. We had an issue with our furnace the first year, and it paid for itself the first time. Recently, we had flooding that came up out of our basement through our toilet in the downstairs shower and when I submitted a claim, it was great.

I have filed a couple claims with Home Shield, and everything has gone perfectly each time. One time, I went online for a claim and I was told that the contractor would contact me, and they did. My husband dealt with them and he had nothing but good things to say about them. All in all, the entire process from beginning to end went smoothly and things have been little better than normal since.

American Home Shield sent out AH Appliances Repair for a service request we made. They came. But the problem was some parts they replaced. The door is not properly fixed on the refrigerator. I sent a video to that company but they said it cannot be fixed. Another issue I raised, that I actually requested a follow-up for, was because it is getting frost inside it. The door is not properly leveled at the top. There is an opening at the water dispenser and the lid is not properly closing causing frost inside the refrigerator. I called but I was on hold for a long time. they didn't respond. Also, with how they handled the shipping for the door, there was a dent. I raised a request for that as well but they didn’t respond properly.

My heater has been out for two months. The guy from A-1 Quality Care who came out was super nice. It was like I know him really well since he was at my house like every week. There were a bunch of issues with my heater. He would find a part that was burned up and replace it, turn it on, and then something else would burn up. He’d replace the next part, turn it on, it’d burn up another part. He’s been trying to fix it. In total, three parts burned up, and all three have been replaced twice. A-1 had a specific person from Fujitsu, which is the type of equipment I have, who just happened to be his friend and was going to come out and look at it with him. They looked at it together and had it kind of working but it burned up again over the weekend.

I’ve used Home Shield multiple times and I’ve only had one bad experience with them. But that one experience really left a bad taste in my mouth. In fact, I'm looking at another home warranty to switch to just based on that experience. The condenser on my air conditioning unit went out and they ordered the wrong part and shipped it to the wrong place. When we found out it was the wrong part, instead of letting the company that came out install the part, they had to order another part and they shipped it to the wrong place again. It ended up taking a month to get my air conditioner fixed in the middle of summer when there was no reason for it, just 'cause they want to use their company and their parts.

I submitted a claim to AHS via the internet, but I prefer talking to people on the phone so I would know that I talked to so and so, and to my satisfaction, I have a name. Murray's Plumbing called on the same day and they came and fixed my garbage disposal earlier this week. I was pleased.

I was pulling laundry out of my two-year-old drier and it made a pop noise. I tested the cord, the fuse box and all that stuff, and I couldn’t get it going. In the instruction book it doesn’t really fix anything. I called Sears and they were a little far out, in like two and a half weeks. But I got by, and then it turned out to be when you plug the cord in, it sticks. It’s a heavy-duty cord with an industrial outlet and I didn’t push hard enough, which is unusual ‘cause they checked the cord, I know it’s difficult, but it looked like it was in all the way. But that’s all it was, which was a good thing that it wasn’t anything worse. It wasn’t under warranty anymore.

Home Shield was recommended by a friend of ours. However, our claims experience is not as smooth as I would like it to have gone. Our pool pump went out. We made a claim. We have three pumps on our pool and the contractor said, "Well, they'll only cover one." We paid extra to have the pool on our policy so we had to call them back. The person that we were talking to, her English wasn't that great. Obviously it was a foreign descent. And it seemed like she didn't really know what she was doing and she was talking to somebody else. It was really hard to communicate with her.

The tech from KLS Services was great. He called me and said that he would be here in the afternoon. Then, he checked out the plumbing. My pump was shut and he fixed it. Everything went smoothly and my issue was resolved on that day of calling, which was a great thing.

The technician from North MS appliance always does a great job and he always calls. He’s also punctual. I’ve got to reopen my claim with American Home Shield though because I still have an issue with my dishwasher. It was leaking water in the floor, and the technician came in and put in a new seal on it this past Thursday. He thought that might do the job but my wife actually told me yesterday that the dishwasher was leaking again. So, I’ve got to give him a callback and see if he can come back out. He’s just trying to figure out what's causing it to happen. What he put on it didn’t work so we have to go back and try again. We’ve been with AHS for nine months and it has been great so far. I’m in the insurance business, so I preach about them to all my customers.

It's very easy to submit claims to AHS. I just put one this morning on my dishwasher. Recently, Loyalty Home Services came out for a plumbing issue. He replaced the disposal. We have had excellent people that have come in. They are timely. When the guy came to do the disposal from Loyalty, they said he would be there sometime between 11:00 and 1:00, and it was about 10:30 he called and said he was on his way. And he came and he exchanged the disposal, and he left before 11 o’clock. So, that was pretty good timeliness. I'm happy with AHS. I don’t have any complaints.

American Home Shield has been very good in the past three or four years. I’ve called up, they responded and they’ve put us in touch with the right companies to do the job that needed to be done. Everything ran very smoothly. I’ve had somebody here three or four times, and they did what I really expected them to do. Just like this last time with Mason Mechanical, their tech was in and out very quickly. It was nothing that was a big problem, so everything seems to be running good with the gas burner now. AHS did a very nice job. They were very cordial and we were really satisfied.

I found it very easy to submit claims with Home Shield. A&K Appliance worked on my refrigerator and on my stove. They came quickly. The tech was very professional. He walked me through everything he fixed. They had to make a return visit because he needed to order parts and he told me how that process would work, and everything was straightforward. Everything works great. He fixed everything that I had put in the request. So, I'm very happy.

Atlas Residential Services came out and it went well. They had trouble getting parts for my particular machine, but they were very diligent. They kept me updated, and they eventually got it fixed. I loved the way they stayed in communication with me. They did great. Everything went very well with American Home Shield, too. They let me know when somebody would be contacting me and when they would be out here. The experience was great and it was so easy to do. This home warranty company was recommended to me by a friend a couple of years ago. When we moved into this new house, I was like, “You know, if something goes wrong, I don't wanna have to come up with all that money to have it fixed or replaced.” So, I told my husband about it and he said we would try it. We are quite happy that we did.

When my dryer wasn't working, I filed the claim over the weekend. I was told that the contractor would get with me as soon as they could, I knew nobody would get back with me over the weekend, but they contacted me on Monday morning. A friend of mine had AHS and I decided that getting a warranty was a prudent thing to do. With my appliances getting up there in age, I figured I'd end up spending the money on repair services so I thought I'd get that coverage. I'm satisfied with the experience.

Every time I have problems, I call American Home Shield. Every time I call, they answer right away. They give me the technician and they come and fix the problem. Everything is perfect. I filed a claim when my fridge wasn’t getting cold. It was the switch. A gentleman fixed it right away after he got the parts. He did very well so I’m very satisfied.

Everything was fine when we got the locks rekeyed. The vendor was very polite, did a great job and I didn’t have any issues. He was great. He was a super nice guy. I enjoyed talking to him. He was informative too, he explained exactly what he was doing. And it was also pretty safe given everything happening right now. So, it was good. I submitted that claim online to AHS, which was okay. It was a little confusing that there were some issues with trying to associate my contract with the account, but it worked out okay.

I did the claim online and it was super easy. Then the customer service rep sent me an email with three options, which was introduced previously with phone a call, saying it was coming. So it was a nice, professional, personal experience. The claim was for a microwave that wasn’t working. The technician came out a little early and did a nice job evaluating and then he processed a replacement request since it was too expensive to fix. I’m gonna be submitting an invoice and then get reimbursed. But up to this point, my experience has been very good.

The refrigerator was starting to lose its cooling power so I submitted a claim to AHS through their website. It was fine. I’ve dealt with other home warranties but the list of vendors they used was terrible. AHS seems to have, so far, on appliances, a pretty good vendor here in the area. Plus, AHS offered a pretty good entry-level dollar amount. It was cheaper than the one I was using and I was really not happy with that company.

I’ve been dealing with AHS for many years for a lot of different properties. Being able to get on their site has gotten much better. And being able to pay online is definitely a big improvement for the service fee. West End Mechanical is one of their better vendors. They had to replace my AC unit's thermostat and that was fine. However, AHS has a couple of vendors that we are not really happy with. Also, it would be nice if there was better coverage as far as HVAC systems and if there was more disclosure. We had to have a water heater replaced and the out-of-pocket was over $700.

I called American Home Shield and the rep was good. Ace Plumbing was out quick and the guy fixed the water leak in our bathroom the same day.

The tech sent by Mr. Service, AHS's contractor, knew what he was doing. Our problem was the same issue that we've had before with our refrigerator. The tech did what he could do and now, we'll see how long the fix lasts. AHS has been awesome with us in the four years we've been dealing with them. We had an issue one time with our dishwasher and they sent someone out. They sent the same guy out a second time and my husband had to call AHS and say that we needed a different company because that guy wouldn't do anything. He would just come and look. It ended up being an easy fix done by a company which knew what they were doing. AHS works with us.

When a bunch of plugs had stopped working and I filed a claim, I was told to expect the contractor within 24 hours. Their website was very user-friendly. The guy that came out was very professional and on time. Moreover, he knew what he was doing and fixed the problem. Now, the plugs are plugged in and providing electricity. My home is around seven years old and not for too long now, we’re gonna start to have things going south on it and AHS is good protection.

We’ve had AHS several times in the past in our other houses. When we purchased our house, we got them again and we've been with them for about six months now. We picked them because we felt that they did a good job for us the last time. There was also one time when we had a claim with our air conditioner. We had a problem with the contractor that we were assigned to first. They were saying some things that I didn’t feel were proper. The guy in charge of air conditioners came in and took care of it. He said, “Nope, you’re right. That’s not what was wrong.” He brought a contractor that he was familiar with and they took care of the problem. It was resolved. On a recent claim, we had an issue with the AC and we filed a claim for it. AHS sent us A-US Air Conditioning of Texas. The AC seemed to have been repaired properly and it’s functioning properly now. We recommended AHS before and we will continue to do so.

I had a toilet leak and two faucets that were also leaking really badly. I called AHS and got the toilet half the claim submitted. I was gonna add on the faucets but then I lost connection. The next morning I called back and told them I needed them to add the faucet half of the claim. Their reps were able to do that. So far, AHS's contractors have been nice guys and they do a good job. They always come within a couple of days. Now everything has been functioning like it's supposed to. This warranty has served my needs.

For our home protection, we stayed with American Home Shield since 2011. For over a month, my furnace was igniting then exploding. It happened back on February 15th and we had three explosions. I called AHS and in about a week, someone was expected to come. But the vendor they sent out couldn’t find anything wrong. They sent someone else out then another and finally, we got taken care of. Apparently, there were three parts that needed to be replaced and they replaced them. I was dissatisfied with three visits but in the end, I was satisfied. They did a good job.

I like American Home Shield. I placed a request for my garbage disposal and it was easy to do. Two days later, they sent someone out and it was quick. The contractor replaced my garbage disposal and he was very professional. It's still working now.