American Home Shield Reviews

I have had problems with my refrigerator where they sent two different companies out a couple of times each to try and fix it. When I have had problems with the repairman that have come out, I called back and I could not get a supervisor or customer service. They sent me straight to the sales department again. And a lot of times, they said they would go ahead and send another repairman out without addressing what my problem and concerns were. They finally were not going to fix it anymore saying it was working fine, but when I talked to customer service, they read that there was something wrong and the last solution of the repairman was to move things from different shelves and keep it off of this shelf. That was not acceptable, so they finally agreed to replace the refrigerator. American Home Shield is supposed to be sending me an e-card to replace my refrigerator, but I still have not received it.

Chris Appliance Repair came and pointed out that there was nothing wrong with the dryer. The vent was blocked and that was why the heat kept shutting off. He didn't do that stuff but he gave us information on people that clear the vents. I was able to clear it myself. He was very knowledgeable, polite, service-oriented, conscientious, and just a perfect guy. The dryer has been working wonderfully since the repair. Overall, the American Home Shield system works perfectly to me.

I’ve had Home Shield for many years and overall, I’m satisfied.

There were two problems. I had a faucet problem in the kitchen where a little water was coming out of it and maybe something was clogged because I got water on the toilet in the basement. The contractor fixed the things and I'm satisfied. Last year, I had a problem with the AC system in the summer and it was very hot. The service was okay then as well.

Our furnace had an igniter that died on it and the heater wasn’t kicking on. We have the kinda seesaw weather out here so it’s getting pretty cold and luckily, we set up the appointment through Home Shield. They contacted Weatherwise and it was suggested that we contact Weatherwise as well just to try and facilitate the appointment. When we called them, we were a little bit worried because it was a Friday and they had an automated message that said it was their high season and with everything that had been going on, they were also really busy. So, they said that if we didn’t catch them in the early morning when they were doing their scheduling, we might not get in. But as luck would have it, I left a message and about 10 minutes later, Weatherwise called. They said they could be out in a few hours and when they did, they handled the job. Everything was great and went super smoothly.

We were getting an error message on our water heater and it was beeping. So, we put in a warranty. At first, American Home Shield sent a plumber. That plumber said that he was not HVAC-certified, so we needed to have an electrician come out. AHS made all of that happen and Total Air Care came out. But the electrician said that it was a plumbing issue so he went back to AHS. AHS then sent Hers & His Plumbing. There was an issue with the condensating line and the water was backing up which was causing the error message. So, it needed to be slanted and the guy did that. It took him about 10 minutes.

I have two homes and I renewed my other one. I was gonna use American Home Shield but their fee is higher than most people. And if you have a Freon issue, other people don’t charge the extra Freon that American Home Shield does. Also, it’s hard to get through to American Home Shield on the phone. It takes forever. So, it’s easier if you booked everything online with them. I was worried that the AC was running too much and maybe it was low on Freon. The guy came out, put the thing, checked it and said that there was nothing wrong with my unit. He was friendly, nice and professional. He came on the same day I called. I have had issues before which took forever but maybe because of this Corona thing, people are not busy. Most of the time, it takes several days for them.

We’re on our second annual cycle with American Home Shield. They are really an excellent organization. I have a claim that’s still going on. J & A did an excellent job. My refrigerator was going out. I called American Home Shield and opened a trouble ticket. They sent J & A out. They replaced one piece of equipment and then within two days, it started dripping ice again. They came back out and said that the refrigerator needed to be replaced. American Home Shield offered me a replacement refrigerator or just an eGift Card to Home Depot. All that worked fine, but I'm still waiting for a refrigerator from Home Depot.

I'm not one of the people who are likely to do whatever online. When it becomes an issue, where I can't call it in, I may just cancel. I called in, and then I talked to the person, and then they told me verbally who was going to call. And then CNJ Services called me and I had to wait over the weekend. So, it couldn't be done as quickly as I thought, but it was just a diverter. It was a very simple fix. The guy came, fixed something really quickly, and he was gone. After I saw him do it, I said, "Well, shoot. I coulda, I just didn't." They did it and that was the end of that. It was one of those things. I understand that Home Shield has other people they have to work with and do.

I had no power on one side of my house because of the breaker switch. I submitted a claim online and then AHS called right away and I got a contractor to come out. It was so easy. They’ve done a really good job.

J & A Appliance Repair did the repair. But something else happened with the washer. When it spins, it’s all out of control and it kinda tore up the inside of the washer. So I just bought a new one and got it done. I’m realistic. At a certain point in time, I know I’m gonna give up my appliances. So I’ll try to fix it once. If it doesn’t work then I just move on. I know American Home Shield prorates appliances but the washer was like 10 years old so I figured it was time. In fact, I’ve been with American Home Shield for 10 years, since I moved into this house, and the service is very helpful.

AHS should have a consistent person coming back, though I know it's a little difficult now. For our recent plumbing claim, a previous plumber didn't answer and was kinda standing around listening. I almost felt like he didn't know what he was talking about and he was saying some nonsensical answer that didn't sound right. It was a ridiculous answer that even basic common sense people would say that it was not it. We have dual showers and they're exactly the same. And his answer that a particular part leaked a lot didn't fly. One shower is linked to the other, they're the same tubing, and they're coming from the same port. So, why would one be leaking but the other wouldn't? Then he left but the problem wasn't solved.

I've had American Home Shield for almost 10 years. I left them for two years to another company, which I was very disappointed with. I then came back to AHS three years ago and I’m fine with them right now. I've had a few calls and one of the contractors that came was Axis Appliance Repair. They came and they did the job. The icemaker was not working and the mechanism of the knob on the washer machine was broken. They ordered the parts, and they came and replaced them. Now, everything is fine.

I had no water pressure one time. Submitting a claim online to American Home Shield for my issue was very easy to do. Van Allen Plumbing, Inc. showed up on the 27th of March and the techs were great. I have since called them to see if they could do an upgrade for me privately and they were willing to do it. But then, everything shut down so we have to wait. Other people should get an AHS warranty.

All our food have spoiled because 1st Choice Appliance Repair came out the first time and didn’t fix it. We put another claim back in so AHS sent the guy back out. He stood in front of our house and said that he didn’t come in because AHS called and told him that they would replace the unit. They told us to wait 24 hours to hear from AHS and if they hadn’t, we should call them back, which AHS sent us a letter stating that they were gonna replace it.

Having a home warranty is very important. I had one in Nebraska and they did a very good job. One thing that they did there with the American Home Shield, they did have a checkup every two years. One year, they would inspect your furnace and the next year, they would inspect the air conditioning and then they’d turn it around. So, they knew it was a service call. And I never did have to have anything replaced because they always serviced everything every other year. And with them servicing the thing, I never had anything go completely wrong. One time when they serviced the air conditioner, it needed a new motor. So, they did it right away. The air conditioner lasted a long time after they kept it serviced. Recently, Scott Heating & Air came out and it went fine. The contractor was very efficient and did a good job.

I was not impressed with another company that I had before and I heard good things about American Home Shield, which was why I went with them. It got a little testy for a little bit but in the end, everything worked out great and I had a decent service. The only problem I had was the time that it took to go through the authorization process. But once that was done and then once the people got out here to do the work, it was great. The contractors were very polite and professional. They communicated well what the problem was. I’ve always appreciated that the service people could talk their own lingo but then when they talk to me, they would break it down to me in terms I could understand. So, that was good.

Two weeks ago, our upstairs air conditioner unit was not appropriately cooling the space it was for. My wife submitted a claim to AHS and we were contacted by their contractor, Climate King, to schedule the appointment. Their tech did well. The unit needed to be cleaned and after the tech performed that service, it has been operating as intended.

Bissett Plumbing came out and had done a preseason inspection. And in that inspection, the contractor found out that something was messed up. So he converted that call into a service call, and then came out and completed that. Then, I got back in touch with him because one of my inside units was leaking water profusely. I made another claim with AHS and he called me again and said that would be covered under that previous order because it was neglected to be fixed or addressed.

I had like two claims in a matter of a week with American Home Shield. The one for the garage door went wonderfully. A gentleman from Choose The Right Door was very knowledgeable, courteous, and the whole nine yards. He fixed the problem. The other issue was regarding the air conditioning. There were problems with the ductwork in the attic. It was coming apart and it was not normal wear-and-tear. I told AHS that I don't have any rodents and I go out there. I’m 57 and I’m by myself. The only ones that have been up there in the last four years were the techs and they've been here on and off quite a bit. At least a couple of times a year, I would call on AHS to have something fixed regarding the air conditioning or a clog in the air conditioning upstairs. The techs would go into the attic. It was not like I was pulling anything apart in there.

When the sump pump went out and wasn’t pumping out the water, I called and made a claim with AHS. However, the contractor didn't reach out to me. I reached out to the contractor. He said he hadn’t received an email or a notification from AHS. He also said that they are kind of slow at paying. But any company is slow at paying, especially insurance companies. He very professional and did a really good job of replacing the sump pump. He said he had one in the truck. But it took forever to get through to AHS to get confirmation. He sat there for a good 20 minutes or so. The hold time was just outrageous.

I had Sigmond Plumbing come out a few weeks ago and then I had to have them come back. The faucet that was broken. They put a new faucet on and then I had water pouring out from this little cabinet underneath the faucet. I was in a panic and I was even trying to call American Home Shield ‘cause I thought I had water coming through the wall and I thought that my ceiling was gonna fall on the first floor. But it was the seal between the faucet and the counter wasn’t capturing so anytime my kids were washing their hands and splashing, whatever water they splashed on the counter was then falling in that where there was no seal. So that was water that had accumulated for two weeks underneath in the little cabinet and it started coming out of the edge and through the cabinet.

I sell real estate and I usually recommend American Home Shield. They’re rated one of the higher ones. They did great in my claim with the door. It didn’t open and the spring had broken. I called AHS and then, they called the door company. The technician showed up right on time and came within 24 hours, which was good because my car was locked in the garage. He was very polite, and he did his thing and took care of business. Everything seems to be working fine since then but right now, I have another claim that hasn’t been fulfilled yet. AHS gave me the microwave but the contractor came out and said that he had to ask them about something. I haven’t heard back since then and that was weeks ago.

I was not happy with the provider I had previously and AHS came highly recommended. My parents have them. Their website is very user-friendly. With my previous provider, I'd be waiting for weeks to get something back online. During the couple of claims we've had with AHS, the providers have been amazing and responded right away. With the AC, the contractor was able to do the repair right then because he had the part. The garage door guy didn't have the part with him, but he was there the next day and fixed it.

When we moved into the house, there was supposed to be a service contract left behind by the other owners, but they never transferred it in our name. I had protection with American Home Shield from the previous house and had been satisfied with it, so I went ahead and purchased my own. My experience has been good.

There was water showing up under the air handling unit. It was a clogged line and the plumber unclogged the line. He showed up and did exactly what we needed him to do in one day. He was very pleasant and knowledgeable.

We have been without a refrigerator for 6 weeks. We had issues with our refrigerator not cooling. They sent a company out in January to fix it. A couple of weeks later, it was not working again. They sent someone out in February and the company said it was not repairable. We called AHS several times and waited hours to speak to someone. They kept saying they did not have the paperwork. The contractor kept saying he submitted it. Fast forward to April and we still did not have a working refrigerator. We were finally able to get permission to purchase one but still have not received our reimbursement. We call daily but we have to wait over an hour to speak to someone.

There was a leak and All Hours Emergency Plumber had to replace a whole lot of the pipe. Then, they found that there was another leak in the part that they didn’t replace. And while they were cleaning out the pipe, there were some things that got into the line and they came out again to clear the line. The piping that was put together is slightly lower than it was before so now, there's still a leak, only it's from the bathroom sink where the pipe runs in where they put everything together. Other than that, the contractors did okay and they were very professional.

The fan on the air conditioner was running without any cooled air. I was given a week out appointment by the rep from American Home Shield, which was not very good. I called back and asked for it sooner, and they gave me a next day appointment. So, I was happy about that. Their customer service was very good. The contractor came out but I felt so silly that it was just the breaker switch. I called the plumber out too to attend to the washing machine and he looked at the hot water heater for me as well. He cleaned the filter in the shower head but he didn't have to do that. The contractors have been excellent and AHS has been keeping in communication. They called to follow up and see if everything went well. They're doing a nice job.

The tech for our washer was super nice. He explained everything and he was quick getting the part. For our fridge the part took about a week to get it. The tech had to fix the bottom. The wheels fell off. It was messing with the door closing. He fixed it all and it works good now. We were able to move it. A couple of years back we were at a tough time when the heat went out and I have kids, and this was and it was snowing. It was 55 degrees in our house, and I couldn’t get anyone to come out right away because a lot of people were having trouble. American Home Shield wasn’t going to reimburse for me to have somebody come, and it wasn’t an option. We had to have somebody come to fix it right then. It was like midnight.

I’ve only had American Home Shield for one year and I’m new with them, but they seemed to take care of the problems that I had. I’ve had had to call in several times in this year and they’ve done everything that I needed. But when we had a hot water heater go out, I had to spend $500 out of pocket that I was kinda surprised. It was a new hot water heater but we could’ve want a cheaper way to do it. But maybe they wanted to make sure I have the best. Other than that, they seemed to do real good with everything else.

Our hot water heater was making a funny noise and it needed a new release valve. Submitting a claim was easy. I did everything online. And then, BB Lewis Plumbing came out. I also had the AC tune-up. Home Shield was great.

I had an outlet that wasn't working one time. I called American Home Shield and they asked us to call T & J Investments, Inc. The rep from there said they were gonna send someone to look at my issue because I didn't file a claim. Their techs came quickly and fixed my outlet. They did a good job. Now my outlet is working.

I have a claim for the icemaker and the contractors were fine. Two men came out at first and they tried to fix my refrigerator. They ordered a part and somebody else came back to put that on but the icemaker still wasn't working. Then, he realized it was the motherboard and he ordered that. He came back to put that on and realized the motor they put in before was dead. But then they called me to say that because of the pandemic, they were gonna have to close and I thought they were gonna contact American Home Shield. But Home Shield said they haven't received anything from the company.

When I had a plumbing issue, I submitted a claim to American Home Shield and their contractor, C Mayes Plumbing and Heating came out. The claim went pretty well. C Mayes showed up on time and their tech got the work done really fast. He replaced the sump pump but there is a leak from the new equipment that he installed. The pump itself isn't leaking but the piping that comes out of the ground next to our drying machine is. There are a couple of rubber fittings with some clamps on there that he added which leak. Every time the sump pump discharges water to try to get it out, the leaking happens.

United Air Temp came out once but they didn’t have the part, which was okay. They don’t always get to read the comments that I put in. So then the tech had the piece shipped out here so I have it. But we were getting this COVID thing and I asked them to make sure the next guy wears a mask when he comes in because the first guy didn’t. I just wanted that. You have to go the extra yard. But when the guy called on his way here, he said he saw that I wanted him to wear a mask but that he doesn’t wear masks. He said I would have to call back and find somebody who would wear one. So then I had to call and reschedule because they couldn’t get somebody out that day.

I got this contract when I bought the house seven years ago and every time I've called, American Home Shield has been helpful. They've been responsive when I've called up too. Recently, the dryer has been having some issues. It was wigging out, stopping and making all kinds of noises. Initially, I called for a service request then someone came out and looked at it. They said they don’t do gas and it was my fault because I was not aware the dryer was gas. It plugs into the wall, but it was just with electronic. I called back American Home Shield and told them they didn't do gas, that I needed someone else.

With American Home Shield, I used to pay for the service when the service was rendered. I’ve had them before when I lived in Arizona. And now, they collect the money upfront before the service is even rendered. But I was really impressed with it. The last issue I had was a minor plumbing problem and the company contacted me right away. They said they’d probably get somebody out in 48 hours unless we had a cancellation, and then they called me up and said, “Hey, we can get somebody over there in two hours.” I live kinda in the boondocks, so I was very happy with the experience.

I bought my home in ’09 and my mother told me that after about 10 years, you’re supposed to have a home warranty company. Last year, I had to replace my kitchen utensils, the fridge and everything. If I had American Home Shield, then I wouldn’t have had to do all that. But I did replace it. So, just in case, in the next 10 years, it’s covered with AHS. My neighbor next door has them and told me that it was a good service. When the fan on the AC wasn’t blowing, I called AHS and set up an appointment. I told them that the AC wasn’t working and they scheduled a company who called me the next day. When I called them back, they told me that it would be a week from the time that I called them. So, I called AHS and told them that it was unacceptable. I was without the AC already for three days at the time. So, they scheduled me with another company.

My sister recommended American Home Shield to me and their service is very good. Every time that I call and need something, they send people as fast as they can and the people come immediately. Sometimes, the people that perform the service go faster than the other ones but that's something that AHS cannot control.

I didn't know that I was supposed to purchase some kind of a kit so that the washer and dryer could be stacked. So, when the contractor came here, I didn't have what was necessary to put it back the way that it was. Letting people know would have been good and nice, but it’s minor. I have been without a washing machine for two weeks and the process took a little bit longer than I had hoped, but for the most part, it was good. It would be nice to have a little bit faster, but I'm not complaining about that. AHS saves some money and I'm grateful for that.

When we moved into our house, the air conditioner wasn't working. We called somebody out to look at it and the tech from that company found that the unit had an electrical problem. The air conditioner person called American Home Shield and stated that we needed someone to come out and look at the electrical situation. Summers and Brown Electrical LLC came and took care of our issue completely. Both AHS and Summers were awesome to work with. They fixed the situation and we are very happy with them. Things have been perfect since Summers came out. I have recommended AHS and both companies that have come out to my house to many people. For anybody I know, if they have a house, they're going to get American Home Shield.

There is no electricity going to my water heater so I had no hot water. Brutinel Plumbing & Electrical was able to help that day though they had to come out twice, which was annoying. The first time they came out, they had to replace a part on the water heater. And the next day, because the drain on the side of my house that's where the water heater would normally leak out, was steady leaking all over my sidewalk, in my rocks, and right up against my house. They had to come back out and fix that too. So whatever they did to the water heater, it caused that drain to start leaking.

We had some work done to our septic tank, and evidently, the guy from Passion Service Pro that put that new pipe in had to make a new access hole for the pipe. There was something that was hanging up the toilet paper because the line kept getting stopped up. The guy just kept flushing it until he got it unstopped. But he was very nice and he did a good job.

Hornet Appliance Services was pretty good. When they came out the first time to check the problem out, they looked at and diagnosed the dishwasher. But when they brought the piece for the dishwasher, it wasn’t the right piece. So I’m still waiting on them to get back with me on that. Hornet has passed it on to American Home Shield and they rescheduled something else. I think they’re gonna send another dishwasher. I hope so. I've been with American Home Shield for a couple of years now.

I had called American Home Shield on the 29th. It was for a leak from the air conditioner. The bottom pan was leaking. It took Metro three days to comply. That made the leak worse. The water leaked in one of my bedrooms, and it leaked down to my kitchen ceiling twice. Now, the other problem I have is with my deductible. Our water irrigation did come out a couple of days ago. For them to repair this is gonna cost me out of my pocket $1,500, and that’s what I have a problem with. So, that’s why I have a problem with Metro. They’re supposed to be out between 12:00 and 2:00.

At the time we were looking for something like a home warranty, I didn’t find anybody but American Home Shield. A couple of my neighbors recommended them too. They said they had good luck with AHS so, I went with them. It’s exactly what I hoped it would be. We’ve had them for years now and so far, so good. I’m 110% satisfied with them. Sometimes, they’re a little persnickety about what they cover and what they don’t. They are an insurance company, so sometimes they'll try to be stricter about certain things and that can rub you the wrong way especially if you’re trying to get your water heater replaced. But I haven’t had any trouble with the contractors. When I had a plumbing issue, the contractor was courteous, professional, came right on time, knew exactly what he needed to do and had no problem doing it. I couldn’t have been happier.

The contractor that was sent by American Home Shield fixed the electrical problem. In the future, if I need any electrical help, I want them to send out that same contractor. Everything with my claim was fine.

We had a garage door problem that was fixed, but the drain on the ice maker freezes and the contractor told me this was gonna happen again in six months. However, the problem just returned and I found it yesterday morning. There’s frozen ice all over the freezer and it’s been just a couple of weeks. Now, I have to go back and play around with this again. Home Shield knows what the problem is and they should have replaced the condenser the first time around.

I submitted a plumbing claim with American Home Shield and it was easy. My work schedule made it difficult for the company to schedule a visit but they were available quickly like in less than a week. C Mayes Plumbing came out and changed my garbage disposal and sink faucet. Their tech was fine. With American Home Shield, I feel confident that the problems that I’ve had were fixed, so I feel confident too that other future problems would be fixed as well and would be hassle-free.

I like American Home Shield. They come out and do what they need to do, and they let you know what’s up. I had a recent plumbing claim and Hardy Plumbing came out. The guy from Hardy was very nice and he looked around. He was saying that there was a hole up in the roof part. He said because the floor on the attic was wet, the water was dripping down from up there onto the furnace. So then, I called my insurance company. They sent this guy out to check for the insurance, and he was saying that it wasn’t the roof and that the water was coming from a leaky pipe around the furnace itself. So now, I got somebody who will be coming out to check to see if it's the furnace or the roof.

The website was user-friendly, but I would prefer some options to choose a provider out of the ones that are contracted with American Home Shield. Usually when I make the request, they push an option to me versus me selecting. I’ve dealt with two or three providers and I would just prefer to be able to select which one. After making a request, I expect a call within about 24 hours to set up the appointment to make sure I’m available as well. In normal times, the contractors have been very professional. They keep their distance and they do their job, but they need to be mindful of washing their hands when they come in. It’s understandable though. When our faucet was leaking, we had Plumbing Enterprises change the faucet out. I got a new unit, they installed it and the leaking stopped. All in all, American Home Shield has been very pleasant. When I call them, it’s not always the best of services but it works itself out.

Hazelett Appliance did another one of my claims, so everything went smooth and everything was fixed with my recent claim. It was fairly timely. The technician had to order a new part so just the time that it took for the part to come in. But then he came in and took care of it. He's pretty good too as well as asking ahead of time what the issue is so he can almost identify it beforehand and bring a part to see if it's that. So he didn't have to come back multiple times. It's extremely important to have American Home Shield. The first time I called to put in a claim, I wasn't aware of the process and I was waiting around for somebody to call me which took a couple of days, even almost two weeks. I'm only aware of the claims process now that I've been through it and it has been fairly easy.

Someone told me about American Home Shield so I gave it a try. I felt it was something good to have and I've been with them for two years. When my toilet was leaking, I called to make a claim and paid the $100 deductible. The process was easy. They sent out High Priority Plumbing and they were here the next day. This company was excellent. I thought the toilet was leaking from the bottom but the tech said it was leaking from the back of the bowl. Since the service, my toilet has been functioning flawlessly.

There was a short in our oven and we submitted a claim over the phone. Sears came out and assessed what the problem was pretty quickly. They found out what it was and they ordered parts for the problem and had them delivered to our house. Our interactions on the phone with Sears weren’t contentious or anything, but we weren’t able to get a lot of information from them. We were told when the parts may come but one of the parts was on backorder and we didn't get any notification from them after their initial visit when they'd be coming to install the parts or when the parts were expected to be delivered. We got information from American Home Shield but Sears didn't really offer much information. We’ve had really good experiences with American Home Shield except for this claim. But the people that came into our home were pleasant. They were courteous and clean when they came in.

I was with AHS a long time ago, but then I was on a budget and had to cancel. I then signed up again. The tech who came for the dryer and dishwasher was very helpful. Something was broken inside the dryer. The valve was loose and he was able to repair that. But he had to order parts for the dishwasher and scheduled to come back.

I have a Whirlpool refrigerator and it has a built-in icemaker with a dispenser for water and ice. There was no water that was going into the ice maker to freeze the ice and then spit the ice back out into the bin. The whole machine was malfunctioning and I needed somebody to come out and tell me why. American Home Shield has been really easy to work with. I typed out what the issue was on the website, submitted the claim, and in 24 hours, I had a company that was assigned to handle that claim.

We had a water leak and Immediate Response Plumbing & Rooter Service came out. They came back to fix the bathroom. They fixed it a couple of times 'cause they couldn't fix it right. I didn't think they tied the screws underneath really well. They left it kinda loose. The water was coming there from underneath the tank, the one that's connected to the seat. They came back and he said, "I had to tie it up." I said, "Are you sure that the seal is not broken or the tank is not broken or cracked?" The guy said they didn't know. So, they just sealed the cap and tied it again. Right now, everything is good. No problem, so far. American Home Shield is good as well. I never had a problem directly with them.

Comfort Pro showed up on time and took care of our AC and got it functioning again. The technician was clean and well-dressed. He knew exactly what to look for. He jumped up on a roof, came back down and said that it was a capacitor problem. He had a capacitor on his truck. He popped down to his truck and went back up on the roof and plugged it in. He was in and out in maybe 25 minutes. In my opinion, he did a really good job. He was knowledgeable and professional. American Home Shield does everything telephonically but they get things done. They are a little better than the other company I had before because AHS parcel out the service to various contractors versus my previous company where it was always their people. So a person who was a specialist in AC came out and fixed the AC.

Total Air Care came out for our AC unit. First, they said it was a thermostat and they replaced it. It had cooled down. By the next week, when it warmed back up, the tenant realized it was not producing cool air. Total Air came back out and gave us an invoice that said it needed 10 pounds of Freon, or that we could replace the whole unit. That Sunday, I got a call from American Home Shield. Total Air told them that it was the condenser and it wasn’t covered because of storm damage. But there was no damage to that unit. It had run all last year. American Home Shield said they could send someone else from a different company out. They sent a tech Advantage who did diagnostics and determined that it was two capacitors and that the unit only held 7 pounds of Freon.

I had no hot water so I called my warranty company. I spoke with someone and I was told that there was going to be a $100 service fee that I didn’t know anything about. I was told Plumbing Enterprises was the company that would be coming out and that I should look for an email or call from them. The company called me though. And as opposed to being told 24 to 48 hours, the contractors were out the next day. My concern was I had no hot water and I couldn’t be waiting for two days because I had already been waiting for days.

American Home Shield had Sears come out to repair my appliance and we had no problems whatsoever. We had no difficulty submitting the claim or getting anybody to come out. AHS notified me who the person was gonna be, and the company called me and then notified me who the person was that was gonna report to my house. AHS have been a blessing to me over the years.

Everything was fine when Appliance Works came out and fixed the dryer. However, I’ve called in about an issue six times for the last two weeks and still haven't got a callback from Home Shield.

The plumber from Home Choice Services is a great guy. He took care of the problem. He was quick, clean, and very pleasant.

American Home Shield sent Whirlpool out for our appliance issue, but then they couldn't make it, so they sent Sears out. It’s been the same issue. They came out in December and the door wouldn’t lock. It kept throwing a code. Then supposedly, they put in a new computer for me, but then just over a month, it went out again with the same issue. The guy said the wire came loose out of the computer so I paid the $75 even though it was just three days past the 30 days. This recently, the same thing happened. We shut the door and it just sat there and clicked. They said the computer’s out again and that they'd pay for it, which was nice. They ordered me a new one and now we're waiting for it.

I always recommend American Home Shield to my friends who are purchasing a new brand new home for the first time. It's really easy making a claim with them. You go online, enter what the issue is then either you’re prompted to call this number and this company or they send somebody out. The only thing is there's pretty much just dropdown boxes kind of thing online. If you don't have anything from the dropdown box, you pick other. But it doesn't give you an opportunity to type in what the other is.

My air wasn't getting cold and I had Barnett Air Conditioning come out to fix it. They fixed it that day. American Home Shield has handled everything that I've requested fine. I submit them online. Just read the policy to see what it covers before buying.

Thank you for resolving this issue in short order.

I will explain it to you and you do with it what you like. My hot water heater stopped producing hot water. They sent out a repairman. He reset the sensor and said that they are very sensitive to vapors. And I should move a paint can, which I did. The heater shut off again within the hour after he left. The second repairman came the next day and did the same thing and recommended we call the local gas company, which I did. The gas man found a gas leak within the the box that controls the thermostat.

There was an internal leak inside my toilet tank, so it was leaking water all the time. I submitted a claim to American Home Shield on a weekend. A guy from G&K Plumbing came out a couple of days later. I've had several home warranties before. American Home Shield is the best.

The guy from Backyard Pools was really great. He knew his stuff and he was really quick, efficient, clean and to the point. The Coronavirus is prevalent so when he came in, they made sure he was all wrapped up. He's a really respectful gentleman and really impressive. American Home Shield is superb and amazing. We like them and we'll recommend them.

I filed a claim for my AC and everything went fine. Bella Heat & Air came in. I really like them. They fixed it and everything works.

The fan was not spinning and the air wouldn’t come on. The guy from All American Services came, looked at the fan and he told me that I needed to replace the filter. He gave me the filter size and all that. He also offered to put it in, but I didn’t have one so he asked me to just get another one. Then he went out to the back and replaced whatever part that needed to be replaced on the actual system outside. So, overall, it went well. The process of filling out a ticket and signing up for the service with American Home Shield was really easy and simple to do.

There was a leak on the water heater and I called the technician on a Sunday, and they got contact with me that night. They were there the next day and fixed it. That was the second time I used them, so it was good. I like American Home Shield a lot and by far, this is the best one I’ve had.

I have an older air conditioning unit and it leaks Freon every year. It’s one of the older units that takes the more expensive Freon. Every spring, I turn it on and check it out and can hear gurgling in the line where it was low on Freon just a little bit. Freon has to be put in it every year and the same man, Kevin, comes out. I really like that because he knows the history of my unit. One year, another tech came out, but I like that they knew the history of my system, which is very helpful. I didn't have to tell them what was going on with it. Kevin said that the leak is so small and it’s probably in the A-coil, which makes it very difficult to find. He also said that the leak has to get up to a certain percentage before they would consider replacing the unit. But he does a fantastic job and always shows up on time. He's really fast and I’ve been very happy with him.

I had been with the same company for 15 years and they suddenly went out of business. They were really good. I was looking for other companies and I did a little homework. The first one was Choice Warranty, which was awful. When the year came, I looked into my second choice, which should’ve been my first, American Home Shield. I just renewed it for the second year. They’ve been pretty good. Their referrals are very quick. It’s less than an hour sometimes that I get a call from the contractor. Everything they do is very timely and their access is very computer and user-friendly.

When we bought everything for our house, we wanted to make sure everything was covered. We went with an American Home Shield warranty and we've been with them for 10 years now. I called in a claim to them one time and we had a company come out twice for the same repairs. But then, they couldn't fix our issue. AHS got us another company, Valleywide Appliance Repair LLC who then came out to do service. The tech who came really knew his stuff and told us our unit was no good.

A lot of times, American Home Shield would refer a company from one area and that company would call, find out where we live and say they don’t service our area. So then I’d have to call American Home Shield back again. But my appliance claim went fine. Sears came out first thing in the morning and they were able to take care of my appliance issue right away. So we didn’t spend the whole day waiting on anyone. However, I had a claim for my ceiling fans in my living room from over a year ago and nothing ever happened. I ended up hiring someone and paid over $500 out of my own pocket. I believe I paid the deductible on that too because American Home Shield did send someone out a couple of times. The tech said that he had to buy new fans, for us to pick up. We called him and contacted him, and we also called American Home Shield but the guy never came back out.

Our house is 13 years of age and pretty much, things are starting to go downhill now. We've had it on American home Shield coverage for two years and the service has been excellent. At this stage of the game, everything is fine. They're doing a great job and I thank them for their services. They’ve done the ducts in the house and they took care of the small stuff too. They had someone from Proven Professional Construction come out when our food processor wasn’t working. He said it was kinda old and that he was gonna put in a request for a replacement. But I haven't heard anything back from either the vendor or American Home Shield for like three weeks now. I am just pretty much giving them time to do whatever they need to do given this pandemic stuff.

A&S Plumbing came out when my hot water heater wasn’t heating water. When I spoke to them before they came out and told the tech what it was doing, he guessed that the issue was the gas control module on the front of the hot water heater. He went to the supply house and picked one up before he came to the house. The following morning, he came out and verified that’s what the problem was and had the unit there so he was able to replace it.

I used to have Select Home Warranty, but I wasn’t satisfied. If I had an issue, the numbers they would give me would be for companies that weren’t even in business anymore. I canceled the service and then my sister told me about AHS. Interacting with the AHS rep was seamless when I called for my kitchen sink stoppage. They said the claim would be submitted and I would get something back from the contractor. The contractor was very professional. However, he had to come back briefly because one of the pipes was not tightened. I had to wait a few days and put something under there to collect the water until he came back.

I went with American Home Shield since they covered more items and so far, things have been good. I've had them for two years and I haven't had any problems with covering any of the items. The response time is good and the contractors have all been good as well. When it comes to submittig claims, I’ve done both online and over the phone. The last one I did was online. Ace Appliance came out and it was great.

3 D Hoover Services was on time. They assessed the situation and I didn't have any problems with them. I had a little problem with American Home Shield though because I sent them the receipt, and they only sent in for one appliance when the one receipt have both appliances on it. I didn't see how they could see one and not see the other one. They finally sent the check for the other one. Then the rep said that I have to wait another timeline, when I felt like they should have sent it. It was their mistake. They should have went on to send it out. Also, at first they said they had given me a brand that they were gonna send, and then they turned around and said, "Well, no, don't send that brand to this area," and I didn't understand what the areas had to do with the brand.

The process was good. I had a claim for the AC because the fan motor wasn't working. There were some email responses, telling us who to expect, and there was a phone call and an email from Total Air Care. The response was within the 48-hour period. The guy came out here, assessed it and got it working. This was the first time that we ever used the warranty so I didn't really know what to expect. But that's what I wanted and that's what happened so I'm happy with it.

From beginning to end, everything was great with my plumbing claim. The contractor answered right away, came right away, ordered the part right away, and came back right away. The fellow who was here was very clean. People were wearing gloves when he came, but nobody was really wearing masks yet. He was not wearing gloves and when we spoke about it, he said that he didn’t really believe it was a problem. He thinks it’s made up and I disinfected after he left, which was fine If I had to use a company privately, I would recommend Cascade Plumbing. We were happy with our first year with AHS and we're now in our second contract.

There was a leak at the well pump and I sent in a claim online. It was easy to do and they said we would be contacted by the contractor within 24 hours and they did. We had good service. This is my second year with AHS and we like the fact that they cover the well pump and septic and a lot of different appliances.

Everything with my AC claim was excellent and I really appreciated that it was done. I didn’t have to wait a few days. I have made a note because ACE Heating is very good.

If you’re going with a home insurance policy, make sure to verify that the people that you’re working with are up to par, and AHS is. Any time I buy a home, I always go with them. I like that submitting claims is simple and that they get on it really quickly. Moreover, their contractors are really nice to work with and knowledgeable. When the AC wasn’t working, the contractor who came out, was really good to work with. It was flooding because it was doing a backup and then all of the water was dripping inside the house. He looked at it and put Freon in. When I went back, it was starting to blow hot.

We had a stoppage in our kitchen sink and the guy from JD Drain Tech came out and snaked it. The claim submission was super easy. The AHS reps were really pleasant. They answered the phone on a Friday night and it got assigned to another plumbing company. So, once you call in your problem, they’ll put in the order and they assign a company to your problem. I looked at the company after they assigned it, which was about 30 minutes later. I wasn’t happy with what I saw online about the reviews and about the company, so I called back right away. The agent I talked to didn’t really wanna cancel it ‘cause they were not supposed to do that. Then I told him that it was a weekend and I couldn't even use my sink. I didn't wanna be stuck with a company that wouldn't do good work.

The water heater broke. High Priority Plumbing Services came out the following day and they had to replace it. The technician was good and professional. I appreciate what he did. I liked that American Home Shield was quick on the processing. I didn't have to wait long. It was dealt with in a timely manner. They were excellent. In fact, I recommended two other persons to them.

They are good. They are punctual and have good people doing the repairs, so we are happy with them. Otherwise we will cancel them.

The one claim I had with American Home Shield was submitted online and it went fine.

Home Shield is well worth the money every month to have that peace of mind that I'll have assistance if something major breaks down. The technician from A-US came out for a checkup in preparation for the hot summer coming up. He was very professional and knew what he was doing. He was very friendly and he kept the social distancing that we're under. He went right to it and was very helpful.

I've had a great experience with AHS. Having them takes the stress off. They find the person to come fix whatever needs fixing.

We had a leak on the disposal and at the same time, we had a microwave issue. For the disposal, the contractor came the next day, which was fairly quick. They then got it replaced and working. For the microwave, the contractor came out and said they needed to order parts. We were waiting on the parts but AHS said that we could get a new microwave. Then they had to give it, which took about a couple of weeks, which was fairly quick. Both contractors were polite and did their job.

There was a pipe in the AC that was broken. So, the United Air Temp tech drained it and it was all fixed. We got billing issues so I have someone working on it.

My first claim was in February when we found that the panel in front of the oven wasn’t working correctly. We couldn't put in the number 3 after it warmed up a little bit, which was quite annoying when you’re trying to cook something in it. We got a callout and the guy came out and ordered the panel. Unfortunately, it’s gone out of stock so they couldn't replace the panel so they replaced the oven, which was good. When we had to do a rekey, the person who came out was very efficient. He got the work done in a very short period of time and everything was great. He was very pleasant. I’ve been very impressed with how AHS is efficient at getting things done quickly. Everything has worked out very well so far. The replacement, if they can’t fix it, is a big benefit for us, especially in our oven situation.

We weren’t having any hot water and that had gone on for a little bit. It was just a matter of relighting the pilot light and then we had to have them come again because even with the pilot light lit, it was not producing hot water. We called American Home Shield, and they sent out D & B, and they came and did an evaluation, and concluded that we needed a new water heater. I'd be happy to have that contractor come out in the future if we ever need anything done as far as plumbing goes. American Home Shield covered the water heater for us. The tech was very professional, very knowledgeable, answered our questions, let us know what was going on. He cleaned everything up. We have recommended people to American Home Shield because they provide outstanding coverage if something breaks down and needs to be replaced. It is worth every penny. It was a really good experience.

I’ve done 2 jobs in 2 months. I’m happy with the guy who put a disposal on my sink. He’s an awesome guy. But the product itself that he installed is a mini mediocre one and it doesn’t work efficiently. My house is big with a bigger disposal compared to what he put. I did call them twice to do that. I’m not asking American Home Shield to upgrade things. I want them to replace the product that they took off with the same product. You can’t call this a warranty if I have 24 karat gold jewelry then you replace it with silver and say sorry. The owner of that place contacted me back and said if he could find American Home Shield's little paper, then he'd go ahead and replace it. But I’ve never heard of the man again so that went sideways.

My husband called a claim in to American Home Shield for our clogged shower. They sent DDependable Service. It’s the second time we’ve had to use them, unfortunately, but I can’t say enough about them. They were here within 20 minutes. The repairman called right after we called and sent us a message telling us who they were going to be. The first time, he said, “Is it all right if I’m there within a half hour?” My husband agreed. On the second one, he called and said, “I’m about 20 minutes away,” and my husband said, “Wonderful.” The first time, he came by himself, and the second time, he brought his father with him. He was very pleasant, very aware of the Coronavirus, wore gloves, brought his own paper towels, and didn’t shake hands. I don’t think we’ve ever been so pleased with a repairman at all.

This is the third year that we’ve re-upped with American Home Shield and they’ve done a good job for us so far. I’ve been very pleased with the service they've provided. I prefer to file claims online and they do a pretty dang good job. When I had a basement issue, they responded really quickly and got someone out within 24 hours. Our basement drain was backing up and I was done pushing it. Quality Plumbing & Drain came out and they were pretty much able to fix the issue. But then there was an issue that was caused from a previous time of them being here. They had to go buy another part for it so the guy came back the next morning and did it.

When the first repair person came out to look at the job, I explained that our ice maker just needed to be tightened. The second repair guy came out and tightened up the ice maker but they didn't have any of the other parts and we talked about them. We were in agreement that the issue was based on wear and tear, and then he left. Then I found out that American Home Shield denied the flapper, which is a three-foot piece with an electrical wire hanging from our fridge door, and that they also denied the drawer. Actually, the first technician said it was not due to wear and tear but the second technician said that it was. It was nothing that we caused though.

The air conditioning system was not cooling so I filed a claim and I had a prompt call from AMP Mechanical. They came out and they were very professional and very friendly. They did their jobs and left. That's all we wanted them to do. Since they have been out, it is currently cooling.

I called AHS to submit the claim for the washing machine and the rep was terrific. I requested Dill Appliance because they're so good. They came before for the oven. They were great as far as following up, scheduling the appointment, and showing me what the issue was. They were quick and wonderful to work with.

Someone from Mister Plumber came out and found a problem with the water heater. It was something about the igniter being dirty so he cleaned it and it started. Everything is working fine now. He did a very good job. He was on time and polite. He was very serious about the work and he got it done.

Expert Pools came out for our spa issue. They're my favorite. I know Allan, the guy that comes out. He's the one that always works on our pool. I like that AHS gave us an option to choose who we wanted because they were gonna assign it to a different company by default but I was able to select them instead. Allan knows my yard, how to get in and even knows my dog.

The first time Myers Comfort Specialists came out, the air was not cooling. It was running but wasn’t cooling. We paid and AHS paid for a new compressor to be put on. Then we had to do a second work order because the lines on the air conditioner were freezing up. The second time Myers Comfort came out, they said that they didn’t put enough Freon in it and that when they put the compressor on, there were some screws that they didn’t put on. So, some of the Freon was exiting out. He had to recharge the Freon and put on those screws that should have been put on the first time.

My mother-in-law is a Realtor and she recommended Home Shield. I've been with them for two or three years now and I've had no problems with my claims experiences. There was just one occasion when they didn’t cover something that I would have liked, but that’s understood. The contractors do quality work.

Our toilet was overflowing. I submitted the claim online and the next day, the plumbers called and set up an appointment. They came on time so everything went really well. It was really easy to submit the claim with AHS online. You don’t have to worry about staying on hold with anybody or anything like that. You just submit it and then somebody calls you the next day. You can do it at any time of the day but if it’s 9 o’clock at night, you’re not gonna be able to call somebody.

I had my garbage disposal break and they sent out a terrible contractor who had no idea what he was doing. I looked him up later and he lost his contractor license two years ago due to some very bad interactions he had with previous customers. Would highly recommend AVOIDING American Home Shield at all costs. They are putting you in legal risk by using this company.

I had a rough start with AHS but they came through with a solution that exceeded my expectations. They were pleasant to deal with and resolved the misunderstanding quickly and efficiently. Robert was understanding and I enjoyed interacting with a true professional. I highly recommend AHS to my family and friends as the go to company for home owners warranty. Thank you AHS and thank you Robert.

I have been with American Home Shield for about two years already, and I went with them because they have better pricing. Also, they insured my guesthouse and did not charge me separately for it. They charge me a flat rate. Other companies, when I shopped around, wanted double money for the guest house. The contractors of AHS have been awesome and polite. They have been quick to respond and they have problem-solving skills. Being polite is very important because I had a bad experience with Fidelity contractor, which was rude and aggressive. I called them, they would call me after four days and they would show up after a week. American Home Shield, on the other hand, has good management.

We've been pleasantly surprised with American Home Shield. When we were looking at reviews, they had pretty bad reviews, so I was a little skeptical. But we've been fortunate. Each time we put in for a claim, they have been really good. Arctic Blue Pool came out for an electrical panel. The low flow filtration switch, every time we turn it on, it would pop. The tech thought it was maybe a fuse. I think he tried doing a fuse and that didn't work. They had to replace the entire electrical panel.

My first experience with AHS wasn’t a really good one. It was the wintertime and I had no hot water. My water heater went out and I could not get anybody to get out. It took over a week before someone came. And every time I called, I was told they were trying to get authorization. After it was fixed, I was really thinking about discontinuing and going with someone else. But I said that maybe that was just a one-time deal and that I'd see how it went. And then everything has been quick and fine so far.

It’s pretty simple to file a claim with American Home Shield and they are able to get somebody in touch within 24 hours or even the same day. The people that they use are pretty professional. I had an issue with AHS when I had gotten some work done a few months ago about getting reimbursed, but I was able to get in touch with the right person eventually and got that all satisfied.

I’m a very frugal person. I always think about the dollars that I spend. I spend over $800 a year on the warranty. My husband thinks it is still worth it. To me, we're not going to really spend $750 a year if anything breaks down ‘cause not everything breaks down the same year. With my dishwasher claim, it takes $75 for the technician to show me that we have to click quickly on the hot water and close the door before it goes to the cold box, which to me is a very defective thing that they build. So I pay $75 for that on top of 700 some dollars that I pay a year.

When I signed up with American Home Shield, that person was good. The technicians from Douglas Mechanical were awesome as well. They were really knowledgeable and there was good communication as far as everything goes. The initial phone call to set up for a technician to come out was not bad too, but when the air conditioner guy was out here, there was a separate issue with the furnace. I had to call back to set up another appointment and I told American Home Shield I wanted the same people out here because they already came out here once.

Everything went well, but the quality of the faucet replacement that was provided was not that great. I wanted to either pay for an upgrade or buy my own, but they said they couldn’t do it, so I honored that. I made that request because my faucet had been replaced less than a year ago and it seemed like it didn’t hold up. I didn’t really want that same, less-quality product, but I'll see in another year. If the customer wanted to pay for a better grade, then I see no reason why that should not be permitted. But I understand the piece about buying your own. If the quality doesn’t hold up then the customer could then say, “This is poor workmanship or poor quality,” when in fact, you bought it yourself. I don’t use AHS that often and I don’t know if it’s cost-effective for me to continue renewing my membership. But it’s very convenient for me because I don’t have the time to do the research to see if other companies offer something different.

A dishwasher wasn't working and I was having trouble logging in online to file the claim, so I called American Home Shield. The company they sent out was very good, prompt and professional. It was perfect. I've had them out on two various occasions. One was for a stove issue and then it was a dishwasher issue. I was so impressed with them the first time that I requested them online and had an air conditioning guy come. We were having a terrible heat wave here and they came. The service that I've been receiving and the promptness and the follow through with the companies that AHS has contracted with have been very impressive to me.

I had the hot water heater put in in November and it had a lot of leaking around it. The contractor had come out before but nothing was resolved. It was obviously leaking from the top of the tank. I don't really know if it was all connected but it’s resolved now. What I didn’t like was that in November, when I asked to have the hot water heater repaired, it took three weeks to get it to me. That was ridiculous, especially since it was a hot water heater. I would think that would have been expedited. I happen to have two hot water heaters in my house but they didn’t know that. But the people American Home Shield has sent out to my home were really good. Submitting a claim is also very easy. I do it online.

I’m in real estate and about 95% of the home warranties I order are from American Home Shield. Recently, I had a claim for the furnace that didn't work. I talked to the contractor on the phone and my experience with them was wonderful. The techs who came out did a great job as well and I had no problems with them. I’d have them back again without missing a beat. All in all, I was extremely satisfied.

When my toilet was rocking, I made a claim online and the site was good. Legacy 4 came in three days and all was good too. Overall, it’s all great.

I talked to somebody from Home Shield on the phone. Everything about that and when the contractors came out went well.

When I submitted my two claims to Home Shield, I was trying to get a person and each time I was getting that person, AHS's reps would tell me that somebody would call. But then, no one would. It appears that I gotta pay the contracting fee first and that is when my claim goes into their queue and I am contacted by their contractor. There needs to be more of an explanation of that - either automated or AHS allowing customers to know that in order for their claim to go through they have to pay the contract fee upfront.

The heating unit was firing but it wasn’t providing any heat. We went online to submit a claim on a Monday and within 15 minutes, a phone call was made. They left a message and I called back and scheduled an appointment. Three days later, South Placer came out by Thursday, they were out. It was a very smooth and very easy process. South Placer gave us a window of 8:00 to 2:00 and the technician came within that window. Although it was on the later end of the window, it was fine. He made the repair and he was professional. It was all good. I was a little surprised that the reviews of the company were so poor. He was pretty solid and he did the work fine. So I gave them a good review.

The garage door wouldn’t open. The first technician who came out didn't know what he was doing and gave up. The second one that came out took care of the problem. Everything is working fine now. I would recommend them with the concern that the first experience I had with them in replacing an air conditioner went bad that I had to go through the chamber of commerce to get it repaired.

I had Home Shield when I stayed at one house. Then when I moved to this home, they gave me a free year so once I got to, I renewed the contract. Everything that they've been doing has been fine. I had a major plumbing issue a while back and they had to go deeper into it and that's why they didn't cover it. But other than that, I haven't had any problem with them. Recently, I had an AC issue. At first, it won't come on. The techs came out and they got it working. They had to change the fan motor. Then it stopped again and had the same problem. The tech told me that what happened was somebody left a wire loose or they burnt out.

Our faucet came apart and I filed a claim over the phone with an actual person. They said they’d call within 24 or 48 hours. I got an email that said that Mason’s had been assigned and that they were supposed to call within a certain period of time, which they did. The faucet was not a very new. It was leaking and running down and dripping into the lower floor of the house. We had to have a new faucet and Mason’s Plumbing fixed it. They’re very nice people and very professional. They seem to know what they’re doing.

So far, everything that they've done when we had a problem, they've got right on it. When we had a plumbing claim, the contractor was very good. They were very polite. With everything going on, they put on protective stuff and we kept our distance and the guy looked at everything I wanted. He told me exactly what he thought was happening and explained everything. He told us what was happening wasn't something he could repair. So he was very thorough and I found him very pleasant.

The issue I've had with AHS is I never get any response back. So, I’m about ready to cancel my service with them because I’ve talked to them. They said they’re going to forward my issues, complaints, up to their office. But I never heard anything back from them. The customer service with this company is terrible. The contractors do great work, but there are some contractors I know I can go directly to them without having to go through American Home Shield. Because they don’t give us the best contractors. Also, they charge my account before the service is complete. I would not recommend AHS anybody to them.

The hot water heater had broken and was not heating water. And so, we made the claim to AHS. They assigned a company to us. But that company wouldn’t travel out to our area, so AHS sent a new company to us. It was Four Guys. Four Guys came out, realized they couldn’t repair the older hot water heater and put in a new one. They were great. I would recommend them to everybody. AHS is excellent and very helpful as well. We appreciate their service. It’s great.

The first time that Air One Mechanical came out, it was good. Then they scheduled us for a second time but my wife and I were in Arizona. So I told my son he had to be home for that but they never showed up. I called them and they said they would call the technician. But in the end, the work was done. They did what they needed to do. The work was fine.

When my washer stopped working, we were starting the stay-at-home. I couldn’t go anywhere to take my laundries and would have been in deep trouble. I contacted AHS and they said that the contractor would call me that week. Then I heard from Sears to set up an appointment for them to come out. When they came out, they analyzed the issue and ordered the part, which was delivered to my house. They then came back and put the part in.

My brother highly recommended that I get an American Home Shield warranty. I did and one time, my garbage disposal stopped working. We tried to fix it but we couldn't figure it out. I submitted a claim online to American Home Shield and their contractor, Adoni Plumbing Solutions, LLC, notified me when they would come out. They sent me text messages and called before they headed out in my direction.The tech was very friendly and courteous. He put in an Allen wrench into my disposal, twisted the motor and a green piece of something popped out. My disposal has been working fine since then.

AHS is quick to react. I filed a claim on my app and the person came out and took care of business. We were very satisfied with that.

My dishwasher panel needed to be replaced. It shorted out and the dishwasher wouldn’t start up anything else. The contractor came out and they were very, very good. They were very fast and very professional. We've had American Home Shield in three different houses, and we've had them for almost three years in this house. We've always been satisfied with their service. I absolutely love that I can do my claims online instead of having to call. Their contractors have all been very professional. We've had to wait for them to come out. But last time, they came the same day, which shocked me, but they’ve always been in a very timely manner. They’ve gotten the job done, and when they couldn’t, they told me exactly what they had to do and why they had to wait and when they’d be back. Overall, we're perfectly satisfied with our options.

We’ve used American Home Shield for a few years now and we’re very satisfied with them. Recently, the microwave turntable stopped turning, then our ice maker was leaking and spitting out ice and the water was leaking through the system. We called the claim in. They said they would assign somebody to fix it and that I would hear from that person. That person called and set an appointment with me. Two or three days later, Home Choice Services showed up and found the problem but couldn't fix it. They had to order parts and then had to come back to fix it. It went very smoothly. The guy was very polite, efficient, and seemed to be professional.

The claim for the microwave went fine. The tech from Lake Area did a great job and he was very professional. The only issue that I had was with my washer. The tech said that the brackets on the tub were open or warped causing the problem and when he left, he said he was gonna order the part. I thought he was gonna order it along with the part for the refrigerator and the microwave. Then, I got a call from Home Shield saying that according to how they diagnosed it, it wasn’t covered.

Submitting claims to AHS is easier. I don't have to deal with contractors. They do all the work to contract a professional to come and if something is wrong or the contractor doesn't fix it good, I just call AHS again and I ask questions like, "What's the period date?" It took the contractor about eight days to come out after I submitted the claim for my washer and my dishwasher. They told me it was because of the coronavirus. They fixed my dishwasher but about two days later, it did the same thing. I had to call AHS and they made another appointment with the same contractor. The contractor told me that they were gonna come in 10 days, which is today.

I am always very happy with American Home Shield. I like the ability to pick and choose which things they want covered, the flexibility of the payment schedule, and overall, the response time. Any time I’ve had a concern and had to place a service call, it’s always been very quick response time, it’s handled, and no concerns with the contractor that they send out. Recently we had a plumbing issue. Wade’s Plumbing came. They seemed very capable and proficient. They got it fixed and no issues since then. It was great.

When we bought our home, the appliances and things in it were already under warranty through the previous owner and then we just extended it. After I talked to someone at AHS to submit a claim, the next thing I know I had an email that the person was gonna come out. When Steve, the contractor, called me to schedule the time, he knew that the issue was. Our refrigerator's fan kept running and it got louder and louder. He had to get in there and get all the ice out of it. The ice was keeping the fan from really turning around and stuck. His performance was wonderful. He was really a nice guy, friendly and very professional.

We had a sticky lock that the guy from ASAP Lock helped my wife get to a point where she could do it, so he was really good. He was very quick too.

AHS was recommended to me and so far, my experience has been perfect. When I submitted a claim, I was told to expect the contact with the contractor within 24 hours. The contractor was early. He was very professional and walked me through everything he was doing. The furnace was making a rumbling noise of some sort and he found that there was something trapped inside. He removed it and the noise stopped.

My dishwasher was not draining and the tech came out. He pulled a little cap off on the sink and he said there was food clogged in there. It worked for a few days and then it got clogged up again. I tried calling him but there was no answer, so I had to call American Home Shield again. This went on for four or five days that nobody could get him to answer the phone. Then I told them that I wanted somebody else. The first company was not reliable. They didn’t know what they were doing. The tech did the quickest thing and then ran out the door. American Home Shield then got me Savvytech. They ended up coming out yesterday and repaired it. The dispenser is working properly since.

American Home Shield acts on the request fast. The contractors need to improve their quality of work, but overall, my experience has been good.

We got the warranty when we bought the house. And because I was very pleased with the service, I just kept it going. It’s just the relief of not having to find a contractor come to your house, you don’t know how much time that saves just not going through webpages and stuff, “Is this company reputable?” I just go online, submit the claim, then Home Shield sends someone. If I’m not happy, I call them. That right there in itself is just a gem. The hot water heater did not work and it was always leaking. Home Shield said a contractor would contact me within 24 hours, and they did. A-American Plumbing fixed a lot of things in my house. They’re awesome. I’ve referred Home Shield to everybody I know. My father now has it.

My washer and my dryer were malfunctioning. It was easy to submit the claim and American Home Shield was very accommodating. My dryer gave me problems first so I called Universal 1 and made the appointment for it, which was no problem. In the meantime, I was walking by my washing machine and I noticed it was sounding differently and it wasn’t washing proper. So I called the contractor back and told them my washer was acting up too and asked if they could do both things. They said yes and didn’t charge me extra. So the one visit was my $100 deductible for both. They just added both incidents to the one ticket.

Things have been very good so far in the 10 years I've been with American Home Shield. Submitting claims has been easy. I had one experience though when the contractor was not that good. But, Home Shield sent a contractor for a second opinion and they resolved my problem. Recently, I requested service saying that my heating unit is not heating. Their tech from Union Express came in and checked. Now, everything works fine.

I've been with American Home Shield for more than five years. I like that they’re prompt and they get the job done. Usually, I go online and put in the claim, then within 20 minutes, I get a text from them that somebody will be notifying me shortly, and then they notify me. I told several people about AHS.

I needed some of the studs that way my toilet could be bolted back down to the floor. Innovative Plumbing Solutions said that they did a modification when it wasn’t even a big deal and then, American Home Shield said that they wouldn’t cover it because it was a fabrication. My buddy and I just went ahead and did it ourselves. Also Dave’s Appliance was supposed to reach out to me, and they haven’t contacted me about fixing my washing machine. It’s leaking water from underneath. It’s been 24 hours.