American Home Shield Reviews

My heating unit was turning on but not putting out warm air. I called AHS on a Friday to submit a claim and their rep told me that it would be on Monday or Tuesday or the next week when their contractor, Air Squad Heating & Air Conditioning would call. The rep also told me that I could call Air Squad if I wanted to. As soon as she got off the phone though, Air Squad called me and they did great. Everything has been fine since they came.

I couldn’t get my water heater to work. I did a claim with American Home Shield online. I had a leak in the wall, too. MSE Plumbing said that they were booked solid for seven days, but they said I could call American Home Shield and tell them it was an emergency to get it moved up to two days. I contacted American Home Shield a second time and had them turn it into an emergency request. A contractor was dispatched in two days, but they didn’t do anything with the leak because they said it had to be visible. The only thing they really repaired was the water heater. But the contractor was on his game. He was really nice and he explained everything.

The contractor called and said they wouldn’t be out until Monday, but I pleaded, and the owner of the company called me and they sent someone that lives 45 minutes away. He drove all the way here on a Saturday, took care of my problem, and he was awesome about it. My fee was waived too, because I was out of work because of the virus. Home Shield is always quick about getting stuff fixed and this will be our second year with them.

When I needed to have my heater fixed, I requested for service online and it was super simple. I called on Wednesday and the tech came out on Saturday. He was top-notch and the unit is working great now. I've heard horror stories about American Home Shield, but so far, I have not had a single problem. I'm coming up on the first year, so I'm going to be renewing shortly.

I have a track of lights as well as outlets which were not working. I submitted a claim and AHS's contractor, R & R Electrical Allstar called ahead of time and did a preliminary diagnostic. They scheduled me for the next day and let me know that someone would be coming out. Their tech came to find what was causing the issues. Everything went well with this claim. AHS sends out qualified guys who are very friendly.

The pool pump was not working properly. Varner Spa & Pool came out . The tech told me the booster pump is going out but it wasn't covered under the warranty until it was more broken. He said that I would have to basically call back when the pump breaks more, which doesn't make very much sense to me. He repaired the sand filter, which was one of the problems that we called about and the booster pump which is making a really loud noise. He explained it to me that he doesn't want to take advantage of AHS by saying that it's broken but he said in the same token he wants to do right by me. And he told me the company will call me and follow up.

The stove knob started smoking and after I submitted the claim to American Home Shield, it took a couple of weeks for the contractor to be sent out. The technician came and looked at the stove knob. Then, he came back with the part. Since then, everything has been working great. I also had a claim for a washing machine and that went good.

We had a slight water leak on one of my water heaters and we had a toilet that was running all the time. We called it in to American Home Shield and we were told that a contractor would be out within 24 hours. They came as said and they were great. Since then, everything has been perfect.

I've been with Home Shield for over a year. I joined up under my neighbor. They were supposed to send me a $50 card, but they never sent that for me and my neighbor. We had called before and reported it and they promised they will send it, but they never did. When the furnace wouldn’t come on, I called it in and Home Shield gave me a expectation of from the time I called to 48 hours. And then, Air First Mechanical called me and said he would be here between 11:00 and 3:00, but he was right here at 11 o’clock.

We just bought the house and American Home Shield is what was offered to us when we bought it. I didn’t wanna have any surprises, but I’ve already shelled out 400 bucks. I’ve made four claims with American Home Shield and it’s just an on-going thing. I’m using my homeowner’s insurance to take care of the house right now. I call to submit my claim to AHS. It goes through a series of prompts and then to a representative. I get an email from the contractor that they’ve been contracted.

I started my protection with AHS at the beginning of the year. I had to go and renovate the place after my last tenant, so I figured I wasn't going to chance having problems in the future. As a matter of fact, I have two properties and I insured them both. I investigated pretty thoroughly and the providers were all about the same price. But the ratings for American Home Shield were so much higher than the other places. So many people were satisfied with the availability of service people. If there was a claim, it was taken care of properly and quickly. They seemed like a lot better company, which was why I went with them.

Our realtor suggested American Home Shield, and the guys from Favre's Pump and Well Service were great. I sent everything in through the website, which was definitely easy to use, and I also called the contact number to touch base with them, making sure that they have my number. The contractor contacted me as to when they were going to be here. They were very prompt and super nice. They were also friendly, knowledgeable, and professional. They were able to diagnose the problem quickly and suggest, "These are all your options." They didn't try to sell us on one thing. Overall, everything went really well.

It was easy to file a claim when the water heater was leaking. I just called Home Shield and they had Dean’s Plumbing & Heating give me a call and set the appointment. Then they were here. We had to get a permit to replace the water heater and they got the permit. They did the work and after that, an inspector came out and inspected it. So the experience was really simple. Dean's was great and the water heater has been perfect since.

Our most recent claim with AHS went well but it took forever to get through to them and I find that to be the issue all the time. And when you finally get them, sometimes, the phone will hang up and they don't call back. Then you're on the phone for hours again, trying to get someone else. Other than that, I didn't have a problem with the contractor. We caught the leak at the very beginning, which was what saved everything. He said he didn't see any water damage as it relates to the water going through the wall, into the living room. But he said to let them know if we smell something funny.

With AHS there’s peace of mind and you have the ability to get your issue repaired without paying the whole amount. They sent out Tompkins for a microwave display. Everything went fast and efficiently. They needed to replace a motherboard and they were very good in their service. The tech was very knowledgeable. He had to wait for a part for about four days, which was not too long.

When it came to putting the claim on the website, I couldn’t explain that most of my toilets were stopped up as well as my bathtub. The whole system was backed up and there wasn’t a good way to word that. I wasn’t able to get everything I needed into that claim. Still, DNR Services came out, fixed my plumbing, and it was done. They did great. It was something I could’ve done myself, but I needed plumber strength. I learned that buying a big snake at the store, no matter how much it costs, is not as good as a plumber. They can get a huge snake with a machine that forces it through all the clog. It’s the first time I’ve had to use American Home Shield and that was easy-peasy, so I was shocked that it went so smoothly.

When my air conditioning wasn’t cooling, it took the guy about two days to come out, which wasn't as long as it usually takes. He was really nice and didn’t come in the house too much. But when he did, he was extremely professional. The air conditioning is working well now and freezing me out most of the time. But when I had trouble with my water heater, when I had trouble with my dishwasher, and the last time I had trouble with my air conditioner, it took them a long time. Overall, I’ve been pretty satisfied with AHS so far and I’ve been happy with the services.

My garage door opener would not open up and I was locked outside my home. I had no place to go and I was trapped in my car. A friend of mine recommended a locksmith, so I paid a locksmith to break in the side door on the garage. But I've had the garage door opener fixed several times through the home warranty with AHS, so I was disappointed that I was trapped out again.

My thermostat was losing charge and the AC unit was kicking off in order to charge the unit. So, Airtronics had to install a separate charging wire from my AC unit down to the thermostat so that it was not kicking off, and they did that. Submitting a claim with American Home Shield is very easy. I've been a customer with them since I owned the home back in 2011. Other than raising my service call fee, everything's been fine. It's provided enough return to justify the cost every year I had. I have a pool. So every year, my pool motor, pool pump motor and cleaning pump motor go out. So the cost of replacing those motors alone is enough to pay for the service. If you have a pool, it's 100% worth it. If it's not, it's sort of hit or miss.

When we bought our house, the previous owner bought the AHS policy and we kept it that first year. They do everything well. I like that I can just go to the computer, tell them what I need and they will schedule an appointment. Generally, the response is so quick that by the time I walk out of the office into the living room, I've got a text saying the contractor will be contacting me for an appointment. Then, a few minutes later, I get another text which is a confirmation of my appointment.

AHS came as a one-year gift when I bought my pre-owned home. When the first year was up, I renewed it. We’re in a small town, but there are local plumbers and appliance dealers somewhat near. However, instead of finding someone locally, AHS seemed to be sending contractors from San Antonio, a bigger town 30 miles away. I'm very pleased with the contractors though.

The contractors that came to fix our AC were very professional. With all this stuff going on with the Coronavirus, they didn’t even have to come inside our home. They did everything through the garage. They just let my husband know when they needed the AC turned on. I also had another claim for my stove and that one went fine too. The contractors fixed my oven. I also had one for my microwave and that was fixed as well. The only thing was that the amount had increased and I didn’t realize that it did. But I’m happy with AHS.

We've had Home Shield since we bought the house so it has been about a year and a few months. We just did the renewal. We wanted peace of mind, knowing that we have somebody to call if something does break down. My husband and I have a busy schedule so trying to find people to repair the sink is time-consuming. It would be good to just be able to go to one service and then they all recommend and just send somebody out to us. Lane Service was really good. The tech was very professional. He made phone calls before he arrived. He did a good job. Everything went really well. We have AC again.

GE Appliances came out for my washer and they were quick. They always call us ahead of time and say that they are gonna be here in 15 minutes. They also inform us if they are delayed because of what has been going on right now. Moreover, they always ask questions before they enter my home for precaution for the Coronavirus that we are facing right now.

Our recent claim with AHS was for the refrigerator. The guy came out. He looked at it. He said he had to order a part, and he called us that following Wednesday and we got it scheduled on Friday of that week. They ordered the part and then they came to install it and repair it. They were great. I had no problem with them. It was super easy submitting that claim to AHS. I chose to do it via phone, and within an hour, I had gotten a call from June Appliance. I had switched from a prior home warranty company that had let me sit for two and a half weeks before repairing my fridge. And that’s the reason I went to American Home Shield and I’ve been satisfied with them ever since.

I had OneGuard and I switched over in January. Recently, I called in a service request because we weren’t getting cold air. Anders Air Conditioning came out and diagnosed it. They found out that the compressor was shorted and the outside blower wasn’t turning on, so they had to order parts. They waited until they got the part in and rescheduled the installation procedure.

When our air conditioning was not cooling, I made a request online and the technician came out in two days. The unit was repaired while he was here. He had the part in his truck and did it really quick. It worked and it was great. He was very kind and super informative too.

My daughters both have older homes and getting a warranty was a good idea. We’ve had pretty good luck with American Home Shield. I’m on the account for both my daughters' and my house. When the air conditioner was, my daughter set the claim up online. Then they called to tell me the appointment and I referred them to her phone number. Doctor Cool fixed it.

Having Home Shield is worth it. The contractors have been really nice and I haven't had any issues with them. When our dryer was shutting off, we filed a claim and it was a very simple process.

Oak Valley Appliance keep finding problems with the refrigerator, so they had to order a door. As of a couple of days ago, it’s a similar problem in the door. So, they’re working very hard at it, but we still don’t have a refrigerator producing ice cubes. They’re doing a good job. We had two claims with American Home Shield. One was for the refrigerator in the past, which never got to working. And then we called them up because the washing machine quit working. So, when they were out, we said, “You know, you never got that icemaker working.” They said they’ll take care of that. So, as far as the washing machine, it was the most recent one and it was fixed. I’m a real estate broker. I’ve been giving my clients AHS coverage for years and I finally got it for myself this year. I just decided I would try it because my client seem to be happy with it. The coverage has been fine.

I've used Home Shield's website a couple of times now. It took a little getting used to, but I'm good with it now. I filed a claim for my air conditioner and they said to expect the contractors within 24 hours but it was probably within ten hours. They sent Union Services Air Conditioning out and they were very professional and courteous.

I don't have any difficulty in submitting claims. The only thing is that nobody comes right out. Sometimes, it's at least two days' wait. But this time, it wasn’t as hot. It had actually gotten a little cool here so I just had the fan going. Last year, when I called, it was probably two days' wait and it was really hot. But the contractor provided good service. The tech wasn’t here long either. He immediately saw what the problem was and got it taken care of.

The service was excellent when I spoke with AHS to file an AC claim. The technician who came in was pretty respectful of this whole Coronavirus thing. He did his job and did it efficiently and quickly. The motor was out and he did what he needed to do. I felt good about American Home Shield because it would've been pretty expensive to fix that thing. It served its purpose.

We had two claims with AHS. The first one was a dishwasher and the second was HVAC system. The repairs went great and everything went well.

NW Sundance Services came out for a plumbing issue and the tech did a good job. He was very professional when he came in and he checked over everything very thoroughly. He was really good in his diagnosis of things. He even noted that I have some other safety issue and that I should call an electrician to fix. There was an outlet right underneath my sink and if it came into contact with water, it wouldn't be a good thing. So I felt that he was very good. He went over and beyond. The only thing is that he didn't have a mask on. That would have improved that visit – to have some protective gear on, when they do come up to your door, even if it’s homemade.

When I call American Home Shield outside the regular 7:00 to 3:00 timeframe and it goes to the call center, it’s a little frustrating sometimes because it’s almost like they just want to pass you on to someone else and not really listen to the issues you have. But the initial call which started up a recent claim was seamless. I was a little hesitant with everything else going on right now but the contractor was prompt as far as scheduling and coming out as well as assessing what the issues were.

The contractor AHS sent took less than 30 minutes to fix my oven when it wasn't getting hot.

Something was wrong with my fluorescent lighting so I called the claim in and they scheduled the service within a day or so. The contractor explained to me that even though the center part of it had broken out, we could still use it. So the tech replaced my bulbs and everything is working since. The tech was timely and he was a good guy. I've had Home Shield for about four years now and everything has been done just fine. I had another company before and their prices were going up. But with Home Shield, they're more reasonable.

AHS has been fairly responsive when I've had an issue. I feel like sometimes the contractors could come faster than they do, but I don't know if American Home Shield has control over their schedules. They don't have people coming out on the weekends, but that'd be great if they could do that as well. But as far as my recent claim, the contractors were fine. Everything was done.

Submitting a claim to AHS was really easy. I appreciated it. I was able to do it all online. It was pretty simple. I received a message right away. As soon as I submitted the claim, they asked if it was okay to send a text, I said yes. I was having some water. It looked like it was leaking down the wall. I was really pleased with the service provided by the contractors. They were very prompt and professional. I'm ecstatic. It was really great experience with AHS and better than expected.

My claim for the heat that wasn't working went great. The tech came a little early, which is good to me, and he was really quick. The unit was working as soon as he left. Though AHS could lower the prices, they're unlike my other company whose contractor would come then tell me they couldn't fix the problem or tell me what it is but I still have to pay to get somebody else to fix it. With AHS, I'm paying for something and when the contractors come, they either fix the problem or replace the unit as good.

There was a time when I had an issue with AHS. I was paying directly to AHS and their contractor claimed that they came to my house. But then, they never did. Still, that was straightened out and AHS didn't charge me. I had to wait almost five months though before they claimed a buyout. So, it was hard for me. Recently, GM Appliance Service, AHS's contractor serviced my claim for an appliance issue. The tech needed a part and he told me which part that was. He ordered it and then came back to put it in. Everything has been working since then.

Our air conditioning unit was not kicking on in one of our units. Epic Mechanical came and checked in, and apparently some switch got switched off somehow. The tech was very pleasant and very efficient, and came in, discovered the situation, fixed it. Everything seemed to work pretty well after that. We were impressed because in the past, we've had some experiences where somebody would come out, and you could tell they were looking for ways to find more work but this guy didn't try to sell us a new unit. Two of our three units were brand-new and that third one, he said, is still working fine. We've had American Home Shield for probably 20 years. We stick with them because they have been reliable and had taken good care of us.

So far, everything has been coming up pretty well with AHS. I'm very satisfied with the contractor's service. He was very professional and a very nice man. I had a backflush on the kitchen sink and everything was taken care of the same day. He opened up one of the pipes that were coming out through the wall, re-piped it with the snake and fixed the issue. I'm very happy.

Our microwave was not heating and it was a few days when we noticed it. There was popcorn and I thought maybe there was something wrong with the popcorn bag. But then we realized it was not heating properly. My husband submitted a claim with American Home Shield, as he usually does it, and it was pretty easy. Our assigned vendor then was A P2 Tech Services.

I had Choice Home Warranty before and switched to AHS, but the copayment is a bit high at $100 per service. But the electrician they sent did a good job and fixed my issue. Before the service, I also called other electricians, but that simple thing could not be fixed.

I filed my first claim for our AC over the phone and the contractors came within a few days. They wanted to come out sooner than I could actually be here so it was quick. They did a really good job and they were very professional. The AC has been working great since.

My parents had American Home Shield and when we bought a house in Florida, we also got them. We had a lot of success in Florida and we were happy with their service. Then, we bought a brand new house up here and after about 10 years, we thought it was time to get American Home Shield again. Recently, we had an issue with our washing machine and they sent out a tech from Sears. He was awesome. We’re in the middle of this COVID thing and and I couldn’t believe people were coming out. And when he came over, he kept his distance and had it fixed within 20 minutes. I couldn’t believe it. I thought they were gonna be ordering a motor and we were gonna wait a week, then they'd be back after that. That’s the way it usually goes and I was anticipating all that. But he fixed it with no surprises and it was running within an hour after he left.

A friend mentioned American Home Shield and we looked at it and decided it was a pretty good deal. We’ve been with the company for 20 years. We filed a claim for our washer. It was not spinning very fast and it was making a lot of noise, and so the clothes were not dry. We did the claim online. The website was very easy to use. They said the contractor would contact us within one to two business days. The contractor was early. He’s been out at our house before repairing things, and he’s always very professional, very prompt and courteous. They were unable to get the parts, so they cashed it out.

They’ve been able to fix what we’ve asked them to come out and look at. When we initially set the account up, it was under my phone number and we’ve been trying for years to switch it to my husband’s phone number but it hasn’t worked. That’s a small thing though.

If I had any trouble with American Home Shield, I went straight to them. I don't dillydally around. If I had trouble with the contractors that they sent out, I got ahold of American Home Shield and I discussed it with them. I had a couple of issues on the heating and air conditioning side but those have all been resolved. So far, everything's fine. When the soap dispenser of my dishwasher would not work, I called American Home Shield's office to make the claim and Better Western Appliance was assigned to me.

The ice maker was not working properly. When I turn it off, it's still running and just freezes everything up in the back. National Platinum Service came out and mainly found out what the problem was, it was unplugged in the back of the refrigerator, a hose was loose or it wasn't connected properly, and that caused it to freeze. They had the part and fixed it right away. Now the refrigerator's running smoothly as it could be.

The customer service is the best thing that I like the most. It's easy. Although there's always room for improvement, I don't have any complaints about their service. I had a claim for a garbage disposal that wasn't working and they fixed it.

Our upstairs air conditioner wasn’t working correctly. I called AHS and did the automated thing. I did that on a Sunday night then the people from Total Comfort called me the next day to schedule a time. The techs were very nice and gave us lots of options. They also helped us make decisions about what we needed to do and they were great. I would recommend them. And so far, everything’s worked like clockwork with AHS. We have them for 15 years now and we got great service, so we just kept renewing. Plus, the warranty has been very valuable to us. We’ve had a couple of issues and some of them would have been pretty expensive to handle without insurance. So, we’re glad that we had it.

The kitchen sink's faucet was one of those that has a stretch mechanism in it where you can pull and apparently, the thing that you pull fell, jammed up in there, and then the faucet fell off. I filed a claim online. Home Shield's website is very user-friendly. The tech from High Priority Plumbing took a few minutes to figure it out and he said that it sometimes happens with that type of faucet. He was very friendly. He had covers for his shoes and we maintained that six feet. I didn’t get in his way and he was done in minutes. I didn’t have to have to buy a new faucet. I’m happy with American Home Shield.

I had the Home Shield warranty with my previous residence. When we bought this house, that was the company that we chose to use for this residence as well. If you have an emergency, you could have something like emergency technicians. Everything is great. For an electrical issue I had, Flash Garage Door Service was sent out. It was a little motor issue so their tech was able to replace it. It took him about three minutes. He knocked it out and he took off. It worked out perfectly.

We're very happy with AHS and whenever we submit a claim with them, a contractor usually comes out the next day. But for our recent claim, it took a couple of days for the plumber from Acrown Plumbing to come out. He repaired a leak around the drain in my kitchen sink and he was very good. Everything with them was great.

Factory Warranty Services was awesome. They ordered the part and they did it in one install, one repair job. They were in and they were out. They were polite, professional, quick, and they kept me posted the whole time when they ordered the part for the appliance. It was the best repair job I’ve ever had on anything. Having a home warranty is important and AHS always seems to be able to find somebody for a repair job. I don’t have them very often, but when I need them, I need them.

American Home Shield is much better than anything we've had. We had been with another warranty company for almost eight months but they were the worst and then we ended up changing to Home Shield and they fixed the issue right away. First of all, the response time was great. In the past, we've made a couple of claims and it was four or five days before we got a technician out. It was terrible. But we didn’t wanna cancel the warranty because we don’t wanna be without any kind of home warranty so we figured it's better than nothing. But we always planned to go to Home Shield. It was just a matter when we would do it.

The compressor on my heat pump was locked and it was not doing anything. I called American Home Shield and their techs from Billy’s AC Service came out the next day. The techs were great and everything went fine. I’ve had American Home Shield since 2006 and they take care of almost everything. I’d recommend them to anybody.

People considering a home warranty program should make sure to do research for their home and understand what they need. They need to know what needs to be covered and what is covered. I haven't had any issues with American Home Shield. The AC's condensation drain was clogged and Efficiency Experts cleaned it out. Overall, AHS has been pretty helpful for me.

The capacitor of the AC needed to be replaced. There was a wire that was bad going into the capacitor. I submitted the claim online and it took me five minutes to do that. American Home Shield emailed me quickly and they told me who was going to be contacting me. A-US Air Conditioning of Texas contacted me within an hour and scheduled the appointment. They then came out and they did everything on the first visit. Previously, I had Old Republic and they ended up not wanting to renew me. So, I went with AHS -- it was a familiar name and I had heard of them before. I became a proponent of it because it saved me a lot of times on minor little issues. I have always kept one now ever since we moved to this residence we are at now. Overall, I was pleased with American Home Shield.

Home Shield is punctual. We've been with them for about four years now and when we call about our appliances, they get right on it. Also, the contractors have been great.

For my recent claim to American Home Shield, things were pretty efficient. I filled up a form online and their contractor, AZ Remodeling & Plumbing Inc. Fort Lauderdale was out within 24 hours to assess the situation. There were a couple of different things that they looked at. The primary issue was a shower faucet that wasn't working correctly. AZ Remodeling came, assessed my problem and told me they were ordering parts for it. They will follow up once those parts come in.

AHS comes when I call and the service is great. When the pipes under the sink were leaking and a contractor came out the first time, he changed the pipe for hot water instead of the cold water. When it leaked again, the second people who came did a great job. My son bought a house last year and I told him to get AHS. It’s easier to pay monthly instead of waiting for something drastic to happen and then they'd need to come out a couple of $100.

My appliances were all new and they were all breaking. So, I got American Home Shield and I’ve been with them for less than six months. When a horrible sound was coming from my dryer, I made a claim online. I was told at the time of the claim when to expect the contractor and he came in a couple of days. He did a great job. He knew exactly what to do and he fixed it.

A&B Plumbing came to fix my bathroom sink. They also came before and fixed the toilets. They've come the day after I submit the claim. They’ve done good every time. AHS is a good company and I’m very happy with. Every time I’ve put in a claim, they’ve been very responsive. I’ve also been happy with the contractors they send. I intend to stay with AHS.

The washing machine would not spin out the clothes. It washed but then everything was still soggy wet. I'm in South Dakota and my husband is in South Carolina where the home is. So, he submitted the claim and AHS sent out a tech from Star Services LLC. But he couldn’t fix it. He tried to order a motherboard and wasn’t able to, so they said they were going to replace it.All in all, AHS was excellent.

I’m a homeowner, but I don’t know if something breaks down and I’m not really handy. It’s always nice to know that I can call AHS and just for a minimum of $75, they can come out and take care of the situation. I like the convenience and support. However, there are some hits and misses with the contractors. But I don’t think that it's AHS' fault. For example, I just had a contractor come out and look at my AC. But they didn’t do what they were supposed to. And the only reason I said this ‘cause my AC broke down.

I’m happy with the service that AHS provides. When I had a leak in the kitchen faucet, the contractor took it apart, straightened it up and fixed it. Now it works fine. If you’re buying an older home with issues that you may or may not know about, having an AHS warranty is a great idea.

We had a couple of hot spells in Texas and when we finally turned the AC on, it wasn’t cooling at all. I called American Home Shield and told them what was going on. They said they would send somebody right out. The contractor, CityLine Air Conditioning, text-messaged and sent a picture of the individual that I was to expect and what time he’d be here. The guy who showed up was very professional and straight to the point. I've been with American Home Shield for about a year now. I chose to go with them after I googled them. They were the number one choice on the website I went to.

I like AHS's service. They have some friendly people and I like talking with them. Every time I've called them, they've had a good attitude about the things that we were doing. Last September, I had some work done on my air conditioner and I had to pay almost $700 to get it working. And from September until it got cold, the air conditioner worked fine. Then, all of a sudden, when I tried to turn it on because it was a little warm, the fan wouldn’t come on. I had just spent all this money and I was just so upset at first. But then the lady on the other end was so helpful with me. And when the contractor got here and turned it on, my fan came on. If you want a home warranty, AHS is the best way to go.

Our one experience with Home Shield has been good. Our board went out in our sensor unit. I filed a claim online and they called me. The contractor was here on time and he said the insurance would cover the board. He suggested that we get a new unit but if that didn't work, then they were gonna go get the part. He was trying to sell the unit before fixing it but then we didn't qualify for whatever financing they had. He didn't have a choice and he knew he had to fix it. Then he said he didn't have the part on the truck and he had to go order it. He was gone for 15 minutes and brought the part back to fix it.

I have a claim going on right now with my microwave. The guy had to come and he ordered a part. When he got in here to put it in, he didn’t fix it, so he had to order another part. The parts are like $450 and I’m wondering if he would not have repaired it if it weren’t for the warranty, but would have suggested replacement. But I’m assuming that American Home Shield says, “Repair it if you can.” The technician is guided more by what American Home Shield requires of him. But I haven’t had any trouble getting people out here. They’ve been out here pretty quick, especially considering with the virus. If there was someone who lived alone or someone who wasn’t handy and able to do those things, American Home Shield is great.

My light fixture went out and so I submitted the claim for it over the phone. The guy from Queen Electric came out the next day to fix the issue. He was so professional, courteous, and knowledgeable. He was respectful of my home and he wore his mask. Since the repair was made, the light switch has been working fine. I highly recommend the contractor. I get some contractors into my home, but I’ve never had that level of professionalism. I was very surprised. American Home Shield should keep them around. I’ve been a customer of this home warranty company for five years now, and it is a waste of time and money because this is the third time I’ve used it. But, I’d love to be safe than sorry.

One colleague at work recommended American Home Shield. I also saw a number of positive reviews online, just looking around. The claim experiences as well as the contractors that they sent have been really good. The contractor showed up five minutes after putting my claim and fixed them as fast and left.

Our washing machine went out. I called the people with American Home Shield and they sent us a Sears guy look at it. He was here for an hour and a half. It was about irreparable and it burned up the circuit board. Somebody else came the next day and they didn't know what to do. He made a call and then he left. We got a phone call a few days after that saying that they were going to replace the washing machine. They were the one selecting the unit, and it was supposed to be delivered on March 12th. Since our washing machine has been out, our clothes have been getting awfully scarce. If it ever gets here and gets hooked up, I will be satisfied. We've had AHS since last summer, and my wife's son recommended it when we went to see him in California. He had had problems with something, and AHS replaced it right away. It also did not cost him anything.

When it comes to small stuff, American Home Shield has been good at fixing it. One time, my blade was stuck and the guy took an Allen wrench and he twisted it a couple of times. There was a hole at the bottom and it was a very simple fix. It's something I could have done, but it's okay. At another time, I had a 30-year-old AC and American Home Shield wanted to fix it rather than replace it. That was crazy. There are times when it’ll be best to replace a unit if it’s a super old item rather than repair it. Still, I’m coming up to almost four years with them and in the past, we didn’t have a choice on the contractors. I didn’t like that at all. They did a change where now I'm able to have some options on the contractors and that was a big deal. That was really good that they did that.

Home Shield is timely and pretty efficient. We had an issue one time where I didn't understand how to give feedback and I felt we've paid too much to have servicers come and were unable to fix our problem. We had a dishwasher issue and I paid $100 for them to come out and weren't able to fix it. They told us it was an electrical problem. So then, we had an electrician come out, paid $100, and he was not able to fix our problem. The dishwasher was still not working and the electrical part is still not working, and we paid $200 so that woke me up to realize if something didn't work, maybe I had to go back and say it was not fixed so we don't have to keep paying that $100 for them to work on the same issue. You could end up paying $300, $400 for different people to come out to try to fix the same problem. That was my small issue. Other than that, everything is great. We'll keep Home Shield for as long as we can.

For my plumbing claim, there was a flange at the base of the toilet that had to be replaced. The toilet also had to be installed. The person who came out said it was gonna be about four hours, but he wasn’t the one who did it. I didn't trust in what he was saying so he gave me someone else. They came out and were very professional. I was really happy and surprised when they were all done in an hour and a half.

My Realtor mentioned that American Home Shield is good, so I went with them and when there was a little leaking, we put in a request online. It was straightforward. The contractor then came out, fixed the leak in 30 minutes and it was good. It was, overall, an easy process.

My air conditioner stopped cooling and I submitted a claim to American Home Shield. We called and they put our claim in. We paid then paid our 75 bucks. Everything was great except that we submitted a claim on a Friday and no one got back to us until Monday. Still, their contractor Air Doctor AC & Heating came out the following Monday. My wife said that the guy who came was nice and knowledgable. He had the part needed in his truck and he fixed our problem in an hour. He did it all correctly.

I had no hot water one time and I submitted a claim to American Home Shield. A-English Plumbing came and diagnosed my water heater as faulty. They ordered a water heater and it came the next day at noontime. A-English came again and installed it. Working with AHS was hassle-free. I was curious cause they used the contractor that was kinda far away. Even so, I didn't have to go over lots of paperwork and their contractor informed me about what was going on.

I submitted a claim online to AHS because the hot water heater went out. The website was fine. Then I got an email and someone called me. Everybody was great. The contractors came out and checked the issue. The other guy came out the next day and installed the hot water heater. So far, so good.

I submitted a claim to AHS because the outside unit wasn’t coming on and I could hear the blower running in the inside. So, when the technician checked it out, he said it was a contactor that he had to replace. It didn't take long to do it. The reps of AHS were very fantastic, considering everything that we’re going through in our country. I was very impressed. Everything happened so quickly.

We first heard about the warranty type of service through our title company and they said that we could do some research. My wife did the research and chose American Home Shield. We made a service request for a rekey and they sent out Dan’s Pro-Lock. In less than a week, someone from there came and he was really nice and very professional. He did an amazing job. That was our first claim. I’ve tried to do another claim with American Home Shield for underground sprinklers but apparently, my contract doesn’t cover that.

Submitting claims to AHS has been very easy. I call in and tell them the problem I have. They take my payment over the phone and their contractor typically calls back within the day to schedule an appointment. I've been with AHS for at least 5 years and their maintenance people have been fine. I wasn't happy with their plumbing company though when they tried to fix my sink. It seemed like they just did a pass-up job and didn't really fix the problem. Most recently, Stuart's Appliance was sent out for my dryer that wasn't heating. They diagnosed my problem to be a bad timer and they replaced that. I have told lots of people about Home Shield. I like this company.

We had a plumbing claim and everything went fine. The tech got here before I did and he had to wait a few minutes. He was on time, prompt, right on the job and courteous. He wore his mask and gloves and stayed a distance. He did a great job. He explained everything about my plumbing 'cause I wanted to know. He had to repair my faucet so he let me know how much it would cost if I didn't go with what they offered. And so, I went with the standard. Every time a tech comes out, that's $100 but I don't have any complaint with that as long as everything is fixed.

Everything was great with my recent claim with AHS. It was fast and the contractors came and fixed it right away. They came the next day after I made the call. They came on a Friday and they told me they were gonna come back on Monday because they found out what the problem was and would replace the pump. They came on Monday and replaced it. Everything works fine with AHS. I don’t have many claims, but every time something happened, I didn’t have any issues. There was a time with the air condition, they came and did something. And they thought it was with a pump. And everything has been working fine so far.

I called Home Shield for appointments and they did a good job. Downs Plumbing Came out the same day because they had a cancellation and the tech got things done quickly, and then there was no problem after that. It went fine. Sometimes, Home Shield should try to get somebody out in the same day or within a day or two. But other than that, they’ve done a good job.

Ambient Air was very informative. First, they let me know what was wrong with my AC system. Second, they told me what I needed to have corrected and that they would get back with Home Shield to see how they needed to proceed. They said Home Shield will contact me and that's exactly what happened. When Ambient Air got an okay to do the repair, they came out in a timely manner. They did an excellent job and my air is now working. This is my first call with Home Shield and so far, I'm very pleased with them. They followed the contract and I would not have known what companies to contact, yet they did that for me.

Our dishwasher wasn’t pumping any water. The tech had to replace the motor on it. He had to order the part, and he came back and put the part in. He was great, very knowledgeable, courteous and very prompt. He did a great job.

Herbert Plumbing's contractor replaced the water heater. I put in the claim at Thursday and then he replaced it Monday, because there was a weekend in there. He was great. Everything was good. Our only issue with this claim was there was a bigger fee than we expected. In the past, every time we got something fixed, we just paid our deductible. But this time, maybe because of the age of our water heater or something, we ended up having to pay an additional $600 out of pocket. So, the contractor didn't say what Home Shield covered and what his fees were. We've been paying for this service that we think is going to cover a repair and then the contractor came and it was, "Well, we don't cover your repair." That was disappointing because we've been paying Home Shield for five years now. We tried calling them but unfortunately, you get some call center and it's really difficult to understand them.

We just moved into our new house and we have an issue with water pressure. We weren’t getting enough water pressure into the upstairs of our house. I made a claim over the internet and it was really easy. I was pleased with the whole process.

We moved in, and we immediately had an issue a few days later. We went online to submit a sink stoppage claim and it was easy. The claim went well too. The contractor communicated really well. There was a lot of text message updates saying when they were on their way, so we had a heads up when they’d arrive. The guy arrived right at the beginning of the time window we were given and he was great. He was professional. He took care of the issue and addressed it. Overall, the experience was seamless from the user end.

At first, with all these problems I had going on, I wasn't sure about getting an appointment with American Home Shield but their service was fantastic. I went online and I got a message back and said to call. Then I tried calling that number, but they ended up calling me and I had gotten an appointment for the next day. It was really quick getting a response back. The technician was knowledgeable, courteous and professional. I was very pleased with getting this washer fixed and it was a simple fix that he knew. I also had one other previous call with an electrician and I had no problem with them too.

The tech who was sent by AHS from Southern Comfort HVAC Inc. was courteous and professional. He came out, stated his business name and pulled up in a legit truck. He went upstairs into the attic and checked the system there. He also checked the system outside and told me what the issue was. He then told me he would get with AHS. According to the tech, my issue is the compressor in my unit. However, he didn't tell me whether or not there is an actual leak in my system.

I have rental houses. Stuff would break and it would be a pain to get contractors. My real estate agent who also had rental properties told me it's easier to have a warranty for a lot of the smaller problems. I got AHS and one time, I had some issues with a couple of switches for lights as well as a couple of outlets that weren't working right. I went online and submitted a claim to American Home Shield. Their contractor from Hopwood Electric, LLC came and he was really good. I've been happy with my AHS warranty.

The first plumber that came in for my claim seemed like he didn’t pay attention to my concerns. I know my house and the sink always drains really fast. And I know he put his snake down, the water started going, but I knew it was going not like the way I’ve seen it before. I told him, maybe, he needed to go a little bit farther. “No," he said. “It’s is fine. It’s draining.” I didn’t say anything anymore. Three weeks went by and it got clogged again. Whatever was in there, it was still there because it was clogged again. The same company sent another plumber, and this one, he really did a good job because I noticed the drain was working like it did before the stoppage. And so far, that has been working fine.

After paying to repair my air conditioner, I decided I needed to get a home warranty. I remembered I had been getting emails from American Home Shield that I didn't pay attention to. I went with them and one time, I put in a claim for another air conditioning issue. AHS had their contractor reach out to me and I dealt with their tech from there. They worked as fast as they good. With all the stuff going on, the mail has slowed down and the tech was appreciative that I was understanding that it was not his fault that he can’t get the compressor needed.

Submitting my claim was simple. The website was straightforward and very simple. The claim had to do with the pump's filter. American Home Shield gave me who the vendor was and when they would be out. The contractor responded quickly and posted when they were gonna be here. And they were on time. All of it, from AHS to the actual vendor, was quick.

I had a plumbing issue and American Home Shield sent A & M Plumbing. They took care of everything, and I haven't had any issues since then. They were here for about an hour and a half. It took a little while for them to resolve the issue because they had to redo the whole thing. They were friendly and good, too. I love having the home warranty. It is definitely great.

American Home Shield has been great. There have been a couple of things they fixed for me. When a plumbing on the filter leading to the backwash broke down and the PVC pipes were broken, I called them. I started out with the automated system but I ended up speaking to a representative. They said that the contractor they selected would contact me with the time that they could be here and that’s exactly what happened. The tech that came, Jason, was outstanding. At another time, the dishwasher needed a control board and American Home Shield recommended a contractor. They came out and they were outstanding too.

We had a one-year plan with AHS then it lapsed sometime in the fall and I wasn't aware of that. We really had a good experience and we thought we'd go ahead and do it again. Recently, my air conditioner wasn't cooling right. Perry Mechanical LLC came out, diagnosed it, and found that the freon was low and there was a bad capacitor. The guy didn't have the capacitor on his truck. He put two tons of freon in the air conditioner and charged me 200 some bucks. I paid for that and he left. He came back about five days later and put the capacitor on. He checked the charge and it seemed to be still holding and not leaking at this time. He was a nice guy and professional. Also, the company did a good job of explaining what was wrong. They also explained why I had to pay a couple of hundred dollars based on the AHS policy. They showed up on time as well. I would have them come back and service my air conditioner again.

Submitting a claim for a plumbing issue to American Home Shield was very easy. I called and their rep started sending me notifications on who they picked to do the job. Circle Mechanical handled my claim very professionally. The worker who came out gave me a notification when he was heading my way. He was prompt and did a great job. Each claim has a deductible of $75 with AHS which is a great price for what people get. I was very satisfied with their service and I have already paid for an additional year with them.

A guy from Watertight Pool & Spa came out. He thought he figured out what was wrong pretty quickly. But he had to get another parts, so it had to be the next day. We're in a different time right now so I understood that. And then, he came back, put it all together, and then from that, he found another issue which he wouldn’t have found until he did the first issue. It didn’t work. So, he changed one thing that had to be changed, and then whenever he went to start it, it wouldn’t start. And then, he was able to come back later that day and fixed it. He didn’t put a Band-Aid on it, and then he had to come back later like he said. There were two things that had to be changed but he didn’t know about the second. I haven’t had any issues since so he did good. I just called and talked to Home Shield yesterday. I'm starting my third year.

I love Home Shield. Recently, an issue came up with my dryer. I filed a claim online and it was very easy. A tech from United Services was here the next day and he fixed it in 10 minutes.

I got a warranty from AHS because somebody I knew had used AHS for years and were happy with them. The vendor that came for our recent claim was great, professional and clean. He told me what he would do if he couldn’t fix it right on the spot. He told me about how many days to expect and came back right when he said and took care of it.

My condenser was freezing over. So, I cleaned it myself, and then it froze over again, so that's when I put in a claim to American Home Shield. Hedberg came in and said the system was working well. It was a little low on Freon, so they put a little bit of Freon in it. They said that was gonna be no cost. Everything else looks fine, the condenser coil just needs a deep cleaning and that is not covered. It would have to be out of pocket. The deep cleaning would consist of cutting it out and power washing it. It's a whole process. They said that's the only thing they could think it could be because all the numbers are running well. But ever since they came by and they put the Freon, the AC has been working amazing. It's running better than it was before.

Our claim for our air conditioning went excellent. The contractor came out the next day and had it fixed that same day. I couldn’t have asked for anything better.

I had a couple of service calls during my first year with American Home Shield. The very first service call was extremely frustrating because it was clearly a breach of contract. I work with construction law a lot. The contract states it covers all defects and labor. There was poor labor or installation on the water heater and they would cover the cost to replace the water heater but it was just the water heater itself. They would not cover the cost for the shoddy labor. On top of that, the plumber that American Shield used was price gouging substantially. He was changing maybe 15 feet of PVC and he wanted to charge over $2,000 for that. The materials alone were $30. Being in construction and knowing what things cost, I was furious. I just fixed it all myself.

I did a bunch of searches and talked to different people that had home warranty companies. Home Shield did pretty good. I’ve been fairly impressed and pleased with their timeliness when I had to call. They’re quick to respond. The latest contractor that came out was for my AC. He was very professional and knowledgeable. He was quick to get things done and answered any questions I had just because I haven’t done a whole lot with this type of stuff. We’ve been through some things that happened where I couldn’t pay a bill and they were very kind to let me pay it later without hurting me too much so it has been really neat. They’ve been really helpful folks.

We had water heater issues and Whitney Electric, Plumbing & Heating came out within four to five hours. Overall, I'm quite happy.

My recent claim with AHS regarding our plumbing went great. The issue was the water heater. I called one day and the contractors came out the next day and replaced it the next day. It was all done within a couple of days. They were very quick. Our coverage with AHS is good. It would have been nice if they covered the permits that needed to be pulled, though. But they're pretty responsive and they called to follow up and make sure that I got the service, so I appreciated that.

I submitted a claim to AHS and they told me they would have their contractor out within a day. AM PM Plumbing came out and they were on time. They were very professional and they fixed the leak in my plumbing. Things have been fine since then.

Compared to the warranty I had, Home Shield appeared like they covered more and they cost less. One thing I'm very dissatisfied with them is that I put a work order for my furnace in November of 2019 and I don’t think they covered what they should have. One of the companies that they sent out here, Southern HVAC, did a preventive maintenance check. They kinda found some issues, but they said they couldn’t submit that to the home warranty because it was just preventive maintenance. I had to pay another service call fee and the people never came back out. But then they submitted to the warranty company. They said the whole furnace needed to be replaced and my wife and I had to pay about $1,200 out-of-pocket. Home Shield said we can do a cashout and they said that they would pay up to 400 and some dollars to get somebody else doing it. But if I’m already paying $1,200 for fittings and extension, then that’s not doing me any good.

Home Shield has always been right on top of it and I have service with them a couple of days usually after I’ve requested a claim. We had a bedroom light that was flashing. It would be on for a little while, and then it would almost strobe. It was annoying. Ragan and Molinet Electrical had to come twice. The tech did what he thought it was the first time and then the problem came back that evening. They were back a couple of days later and we’ve had no other problems since then in our home. The tech said he did everything he could. If that didn’t fix the problem, then he would have to go into the wall, and we hoped not to have to do that, but he seemed to have fixed it. He was great. He was very personable and professional. He explained everything to me, told me what he was going to do, and what he did. I was very happy with him. I’ve always been really happy with Home Shield.

Our air conditioning was not blowing cold air and it was fantastic dealing with the contractor. He did a great job and American Home Shield was very good.

The temperature of the front left burner would go up and stay up no matter what setting it was on. I then went online and had to find my account number -- everything was smooth. And then I had somebody calling me and we set up a date for Sears of Kansas City to come out and take a look at what was going on. After that, they ordered the part. When it got here, someone else came back and put it in. We didn’t have to call anymore or do any more paperwork. It was one email and it was very simple. It has been working fine now after they put the part in. I’ve been living here for about 13 years and some of my appliances are old, like my washer and dryer is at least 13 years old. They are still functioning fine, but we said, “We might as well protect them if we can,” so we got American Home Shield.

The people that answered the phones on the call center are very difficult to understand and they seem to repeat a lot of the same thing. Still, when they sent out Professional Plumbing Services, they were on time and everything is well. Having a home warranty is an absolute requirement and I've had American Home Shield for 10 years.

We've had Home Shield for at least seven years and they've been very good to us. We had a water spot in our ceiling in the kitchen once and we figured it was coming from the upstairs bathroom. I made a request online and that was super easy and simple. Five days later, a very nice guy came and went up there with me to help me try to diagnose the problem. It was great. Since Home Shield doesn't fix the drywall and I wanted to minimize cutting a giant hole in my wall, I told him I didn't want to cut into the walls and things. He gave me some advice on what we could do to see if it was a real problem or not, like putting more caulk around the tubs and different cracks. He pointed out a number of different cracks, so we did that. He also told me that it's under a 60-day warranty, so if it doesn't work, then he would come back again. Now, we're just waiting to see if that takes care of it.

The latch on the dishwasher was broken. I tried to fix it, but it was obvious it was broken. When we called American Home Shield it turned out that was the correct evaluation. The process was pretty smooth. The contractor called us about when they were coming out and narrowed the time down from 8:00 to 5:00 to 4:00 in the afternoon. The guy got here a couple of minutes late, but he figured out what was wrong, ordered the parts, scheduled another appointment. We got the parts on Thursday night, and I called Friday so they showed up Saturday. The guy replaced the door gasket. It took him probably less than 30 seconds to put the part in. It was fixed. He did it flawlessly.

Our ice maker quit working. My husband called American Home Shield and their contractor, The Fridge Guy, came out and looked at it. The tech figured out what the issue was. He ordered the part and came at the time he said he would. He was pleasant too. This claim was very well executed by AHS.

I like the fast service if I needed to get something done. And when I call, the contractor usually scheduled it pretty quick. For our recent claim, the plumber came out after only a couple of days which was not bad, considering everything that's going on. I love Home Shield. However, I’d like to speak to someone that speaks English. They connected to a call center, which I understand, people have to work. But sometimes, the translation gets a little lost. But otherwise, it has been okay. The toilet sounded like it was running all the time or flushing by itself. And apparently, there was a leak somewhere that Circa Mechanical had to fix. It sounded like it was pretty involved when the guy was in there. He did a lot of work and got it all done in one day. He was very friendly.

Our AC had a problem. It was a Sunday and we needed somebody right away. We had an air conditioning company come out, one of the biggest ones here, and our bill was estimated to be $22,000. I told them that was ridiculous, so they dropped the price down to $17,000. I still told them it was ridiculous, then they took down another few hundred dollars.

A friend of mine recommended Home Shield. I had some questions about the first contractor, but the second fellow came out and immediately told us that on the previous visit, the tech discovered that the refrigerator was defective but he didn’t say anything to me. So when I called back and got the second tech, he said he noticed in the notes that the refrigerator was defective and that he would send in to the company and let them know that the refrigerator needed to be replaced. I replaced it last month.

I called American Home Shield and I spoke to someone. I let them know exactly what was going on with the switches and how many I had that were not working. I had a switch that wouldn’t turn on and there was another one, one of those bypass type switches, that was not working at all. It went out and was bad. The rep sent me the information on the contracting company, Hopwood Electrical. She told me who was gonna come then she emailed it to me as well.

I called Home Shield because there was so much wrong with the house when I first moved in. The contractor did not show up when they were supposed to, which was the 9th. But they called and asked to send a message to reschedule it for the 17th and they came. They said they couldn’t fix the stove. Then, I called and put the claim in for Home Shield to come out to check out the dishwasher because the water was running out. The plumber that they initially sent said it wasn’t the sink or the garbage disposal and that it was the dishwasher. When the tech came, he said it was not the dishwasher, it was the garbage disposal. He showed me where it was. They responded promptly and they proved it wasn’t the dishwasher. The tech looked at the refrigerator while he was here and said there was nothing wrong with it. He said I had an overflow where the ice is, which wasn’t coming out.

Our AC unit was running constantly whether it was the heat or the cooling system, especially when it would get warm outside. Now, spring is starting down here in Georgia. The AC would get down to 74 even. We didn’t have it super high and 10 minutes later, it’d be running again. I made a claim with AHS and they sent out AAction Air. When they first came out to kinda check out the condenser outside, I wasn’t sure if it was an issue there or a short in the system. They went and looked at the Freon and found a giant leak. They told that the system was just eating the Freon and it was losing it like crazy. They took care of all that. They were awesome. I got a call from AHS saying that they've decided that the system that’s up in the attic needed to be replaced so they replaced that.

I called the claim in to American Home Shield, but the contractor took a while ‘cause Sears was supposed to contact me. I then called back to get in contact with Sears, and then they put me in contact with All Brand Appliances. They came to my house and fixed my ice maker. It's working now and I'm very satisfied with AHS.

AHS has been very good for me. For my recent appliance claim, their contractor, Sharper Service Solutions, was absolutely outstanding. It was unfortunate that they found three problems. Still, AHS was very simple about getting it all done. I also have AHS's warranty at my beach house in Grapeview. There, it's a little tougher to work with the warranty 'cause there aren't a lot of service providers. Anything AHS can improve there would make it easier for me to contact third-party providers and get them paid. I've had AHS for almost two years now for my beach house and for five months for my primary residence. I'm considering buying their warranty for all my rentals. I'm a happy customer.

When my water heater was leaking, I did the claim, as I typically do, online. It was pretty simple – just a couple clicks and that’s it. The contractor would notify me. First Response was also able to come out relatively quickly as contractors usually do. This guy was excellent too. He identified the problem and told me what he thought needed to be done and that he would take care of things on his end. So I was very impressed. I was very satisfied and would highly recommend American Home Shield to anybody. I got the warranty because we had just bought our home and it was an older home. Plus I had never owned a home before. But having to rent homes, I know that things go wrong. I wanted the peace of mind because I know I can’t afford all the new appliances.

I love American Home Shield. The service is so convenient and efficient. It’s great. I had Jones Family Appliance come out once to take a look at my washer which wasn’t spinning and they also came out to take a look at my fridge which was not cold anymore. I filed my claim online and the techs came out in less than 24 hours afterwards. They were very pleasant, very nice and personable. They got the job done very quickly as well. It was really a positive experience. I’ll be happy to work with them in the future.

My furnace wasn’t working. Submitting the claim with American Home Shield was pretty easy once I figured out how to do it online. I’m starting to do my claims online. In the past, when I did one before, I did it on the phone. But this time, I was able to do it online, and it worked out fine. C and R Repair came out three times but they were always out the next business day. They were great. I was very pleased with the techs and their professionalism. I highly recommend them. Since the repairs, I now have heat. It’s wonderful. We’re really happy with AHS because this would’ve been about a $900 repair. And I got peace of mind knowing that it’s there and I can call them and they take care of everything.

A part of my hot water heater went out so I called American Home Shield to submit a claim. The contractors came and fixed that. And then, we called them again 'cause I have a gas leak, but then they said that they weren't servicing Victoria anymore. So now, we're currently trying to find someone to come fix that. The contractors that came were great. My problem is with AHS. I can't get anything done. Every time I call them, it's like I'm having to find my own company right now. They send me 15 companies that they don't deal with. I'm like, I pay $77 a month for American Home Shield, and I'm still having to try to find someone to come out and fix my gas leak. Also, they were telling me that I was gonna have to pay for it upfront and never gonna pay me back. I told them, "Nope, I'm not doing that either because that's why I pay my $75 fee that I've already paid them." I'm not very happy with AHS at the moment.

None of the outlets were working outside and that was when the technician came in. It was pretty easy to submit the claim with AHS. But the categorization of the issues is limited. It would’ve been better where I could put a little bit of explanation of what the issue was. Other than that, the technician from Ryco Electric came within 48 hours and they fixed the issue right away. The gentleman fixed one breaker and the other two were not fully functional, but he said he couldn't replace per the guidelines because he was able to get the power in it even though the reset switch didn't work. Prior to that, he was able to replace for the breaker. Overall, American Home Shield is a good program.

My claim with American Home Shield went pretty smoothly. I just purchased the new appliance right through them, so I didn't have to have anything upfront. The contractors they sent out were very friendly. I did my claim online. It was very speedy. On the most recent one I did, the contractor was here the same day I put the claim in. The whole Corona thing was going on, so maybe they weren’t busy, but it worked so good for me. Also, they protected themselves as well as us very well.

When my disposal was not grinding at all, filing the claim for it was extremely easy. I put the claim in around 9:30 and I instantly got an email stating that AHS had received my claim and then within five minutes, they told me who the company that was gonna be contacting me was. That company called me at 10:54 AM and said that they could have somebody here between 11:00 AM and 1:00 PM. I looked at the clock and said that 11:00 AM was in six minutes. I was told that they have a contractor out in the field and their appointment just got canceled. The contractor was here by 12:30 and was done by before 1:00.

I’ve used Flash Garage Door Services through American Home Shield on two different properties. They were pretty prompt and real courteous. And they fixed the problem on both of them. For my last claim, the actual shaft that drives the chain had broke and I requested for a service online. The website of AHS was plenty user-friendly and within about 30 minutes, I had a text telling me the techs would be out the next day. They were great and the guys that came were professional. They got in there, did their work, and left.

My AC wasn't turning on one time. I submitted a claim to American Home Shield and their guy from Total Air Care came and did a good job. It turned out that a line was clogged. There was something that would come up and when the water hits that, it stops the AC. He cleaned up after himself and made sure that things were the way they were when he got to my location. I've been with AHS for a couple of years now. I had an occasion when I had a problem with two of my ACs which I fixed on my own before their guy had a chance to come over. I had no problems getting my money refunded. I'm quite pleased with this warranty.

The contractor came out for a refrigerator issue, and then they came out for my home heating system about a week later. They fixed both issues. With the refrigerator, one of the blowers was bad and they had to order the part. Then my heater was blowing cold air and they said the pilot light went out and there was some tube that they had to clean and resand because it got corrosion on it. They did a fast job. They were here, they got it done and they were out the door. They were professional and courteous. I couldn't have been more happier.

Updated on 04/16/2020: I was denied my claim on my ceiling fan because I didn't properly install it (4yrs of continuous payments), I could not speak to anybody, finally I decided to let the world know, and left an honest review. I was contacted by Kim (American Homes rep). I replied and never heard from her, I decided it's time to cancel, after 4 Yrs they are now trying to bill me for early cancelation, the person on the phone said, because my account is drafted every month, that every February my contract is renewed, never heard of this madness,, please America, this is not a good company. #stayaway

I've had two experiences with American Home Shield. The first one was good, but he still has not been able to do anything to the washer, and he's replaced parts. And I was so unimpressed I wouldn't want him to come back again if I can. He was from Appliance Doctor. He never called me, I had to call him. My washer sounds like it's going to break every time I run it and I still have to put buckets of water in my washer. It's horrible. He said he fixed it and then, we had to go out of town because of a sick parent so he just dropped the ball for another month. It's still working but my husband can't sleep because it is too loud so I can't run the wash.

Recently, one of the burners wasn't working. The ignition was broken somehow. American Home Shield sent GE Appliances and they fixed it. The guy was very knowledgeable. However, when I called AHS for service last month about the faucet, they sent some guy who was not professional. He said that it was a cosmetic issue, but it wasn't, so they sent another guy. He said that it was broken and took close to 10 days for that thing to get fixed. AHS should need to vet their contractor before they send them to their customer. Other than that, I had no issues from a coverage perspective, but at the same time, it's a brand new account. I need to wait with the whole judgement wise. So far, I'm pretty happy with their service, especially the last one.

I’ve got one outstanding repair with AHS that I need to settle on, but my most recent experience was good. My Appliance Repair came on a Tuesday. The guy knocked off a Nest thermostat cap. It was expensive and we were worried about that a while, but we found it. He was very thorough and diligent in looking at the problem that we didn’t settle. Our ice maker wasn’t working and we needed to get a new refrigerator as a result. I was pleased that someone with AHS followed up about the refrigerator and the process of replacing it the next day. By and large, my experience with them has been positive. Sometimes, there is a little bit of a communication gap, but they follow up in a timely manner and use good vendors. Although not all vendors are created equal, if it’s a problem that’s easily identifiable, AHS can get the right person on it and get it taken care of.

Our freezer wasn’t freezing too hard, our refrigerator wasn’t cooling at all, and we couldn’t get any ice from the ice maker. James Appliance Repair came out. He was a very nice and decent man, very friendly, and professional. He got right on the job and didn’t take him long to diagnose it. He ordered a couple of parts and once parts came in, he called us up. He kept us informed. We were real impressed with how he handled it. He did the job very well. We didn’t lose any food.

I was referred by a friend to AHS and I was glad that I was. Last time the water wasn’t coming in our washing machine, and the technician was excellent. I’m very satisfied with AHS. I call them early and they're receptive and they let me know that I have a technician that’s coming, and if I choose to call them, I can and they’ll call me. Sometimes it may take a little time and it would tell you how long, but once I get with them, they’ll immediately tell me that I have a technician that if I choose, I can call them myself, but they tell me they have me connected with a technician. So sometimes it depends. It may take a little while but like I said, I’m very satisfied and it’s worth the wait.

American Home Shield has been good so far. Recently we had the hot water heaters go out and the first company they sent out could not work on them and it took them another two days to get somebody else here. The next company was outstanding. The water heater’s good ever since.

American Home Shield has been great. We’ve been impressed with how quickly they assigned technicians or vendors to come and it’s been a good service. The system automatically puts you to their automated service request though. If you have a question about service, it’s very challenging to figure out how to speak with someone. That’s why we do everything online. It's more convenient. We recently had a plumbing issue and the guy came out in 24 hours. He was professional. He completed the work quickly and efficiently too. Now, they are all working well.

American Home Shield was a good service. I only had one plumbing claim done but it was good and they were really quick. We had scheduled an appointment a couple of days out but NW Sundance called me back for an earlier opening. So, they came a day earlier than the scheduled time.

I've been with AHS for about 10 months now and our claims experience has been fine. The contractors have been good and professional.

Every year, we have multiple things go out that Home Shield has come out and fixed. Most of the time, their service is prompt, unless whoever they send out is swamped, which is understandable. We have a pool and it would be nice if there are more offers on the pool. But other than that, I've never had a problem getting through to have anybody come out to work on anything in our house. And so far, everybody has been very well and everything has been fixed.