American Home Shield Reviews

As for my experience setting up appointments with American Home Shield, I usually alternate between calling and using their online platform. This time, I opted for the more direct route and scheduled everything over the phone. The overall customer service from American Home Shield has been a mixed bag. Sometimes there are communication hurdles, but generally, I don't have significant complaints.

Considering the different aspects of my experience with American Home Shield, I'd rate it differently in individual areas. The customer service experience sits somewhere in between, at a solid 3. Despite the few communication challenges, their timely service pulls their rating up a little. On price, however, I’m less satisfied.

One thing I truly appreciate about American Home Shield is their consistency. They're quick to inform and communicate, making it easy to trust their technicians to handle what needs to be done without suggesting unnecessary work.

Setting up appointments through their online platform was straightforward, adding to the seamless experience. If anyone—a friend or colleague—were to ask, I'd tell them about the high level of trust and satisfaction I have with their services. They continue to provide a service that meets my expectations and builds confidence in my continued partnership with them.

Having recently experienced some challenges, including an issue with my ceiling fan, Joseph's extra help was immensely appreciated. He was kind enough to change a light bulb for me and, upon my request, even wiped off the fan blades, which was very thoughtful since it's something I hadn't been able to do myself.

While I'm quite happy with the service I received, I do think the pricing could be improved. The cost of the warranty is fair, but the $100 deductible, even after a monthly payment to reduce it from $125, seems a bit high.

Overall, my interaction with American Home Shield and Joseph's service was positive. I'm extremely thankful for their service, and it left a lasting impression due to a combination of professionalism and genuine human decency.

I was particularly frustrated by the process with the technicians. My husband and I had to take off work four times due to recurring issues. The first technician thought it was an outdoor unit issue; they fixed something, but the problem persisted. The second attempted the same fix, with similar results. Finally, the third technician discovered the true issue with the evaporator coil leaking freon in the attic.

Overall, while I've been a customer of American Home Shield for five years, this experience was less than satisfactory. I felt disappointed about the expectation to cover a $3000 maintenance cost despite paying monthly for coverage. On a scale where five indicates full satisfaction, I would give them a three for this experience. However, their online claim submission process deserves praise with a rating of five, as it was efficient and worked well for me.

In particular, there are instances where I do get a good plumber or electrician who really knows their job and fixes the issues promptly, but unfortunately, I'm unable to request the same technician for future visits due to company policies. This lack of consistency can be troubling because I end up paying for multiple visits without resolving the issue immediately.

Additionally, my experience with some of the policies has been lacking. For instance, my payments continue to rise every year, although the service level does not notably improve. At one time, the procedure for handling service calls meant you'd pay the technician directly upon arrival. The company now charges service fees upfront, directly from my account, sometimes before they even confirm an appointment.

I’m not sure how American Home Shield screens their contractors. The techs are polite and professional, but I don’t have the technical know-how to explain what’s wrong. I just know it’s not working. One tech explained that AHS only covers basic functions, so if a dryer is noisy but still dries, they won’t fix it. He also pointed out that high-tech appliances often break down in ways we don’t even use, which I’ve found to be true. Overall, once something gets fixed, I’m satisfied. It’s just frustrating when someone comes out and says nothing’s wrong, even when there clearly is an issue.

What particularly irks me is the arduous process and waiting period when I need quick resolutions, for example, plumbing problems. I handle several units, and if something goes wrong, it impacts many residents. Since I manage multiple residences, with each housing its own appliances, any delay in service is problematic. Every month, I'm paying over $2000, if not more, a month for this maintenance on American Home Shield. That's why I get upset. And then I gotta pay them $100 for the people to come out.

While dealing with issues can be laborious and repetitive interactions without satisfactory resolutions are troublesome, I keep on with American Home Shield, as exploring other options doesn’t necessarily guarantee better experiences. Plus, my daughters, who also use this service, have similar complaints, yet we cling to what we know, hoping improvement will follow.

One of the high points for me is the convenience of managing everything online, including the ability to submit claims for two items at a time. However, there was a slight hiccup when they initially forgot to respond to my request. This left me waiting for about a week, but they rectified the situation swiftly and managed to send someone over within 24 hours to address the issue.

On reflection of my experience, I would rate American Home Shield a 4 out of 5 overall, aligning the same for their customer service as well. As for the warranty pricing, I find it quite valuable and would rate it a 5 out of 5. Overall, my experience with them has been positive, just a minor delay which was quickly resolved.

Initially, they ordered the wrong part for my furnace, which significantly delayed the repair. It took two months to receive the correct part, which meant the resolution was beyond the heating season. This delay was disappointing, and unfortunately, the service delivery from American Home Shield didn't meet my expectations. While I would give Greenwell a higher mark for their timely and competent service, my overall experience with American Home Shield falls short.

I've had their help with several claims, and every time, they send out professionals who are reputable and efficient. Even though it might take a day or so for someone to arrive, the service has always been prompt and just what we needed. Having American Home Shield is a true blessing for us, and it eases the stress of handling home repairs.

My experience with the AHS team has been positive, and I’m contemplating following through with the recommended additional services soon, especially before the summer rush when it might be harder to schedule promptly.

The contractors they've sent have been knowledgeable and good at their jobs. The only aspect I believe could improve is the cleanup after their visit. While they do clean, it could be more thorough. However, they certainly know their work, and the contractors associated with American Home Shield typically deliver satisfactory service.

Despite rescheduling attempts, no contact was made from their end before I reached out to inquire. This led to a frustrating experience with a mismanaged cancellation claim, impacting my 'free work order' promise. I recognize that the entire company wasn’t at fault, but one adamant representative seemed unwilling to assist properly, attributing cancellation inaccurately to me. In the end, they said that if I wanted it fixed, I had to pay $100. Since I needed it fixed, I covered the $100 fee, even though it was intended to be complimentary. All in all, American Home Shield had its moments of helpfulness in the past, but this experience was enough for me to discontinue the service.

This minor concern aside, my prior experiences with American Home Shield were smoother. For instance, this year, I encountered an issue with my furnace that required replacing a certain motor. Had I not been covered, it would have been very costly—a blow I couldn't afford at the moment. Their timely intervention was greatly valued, as were their efforts in addressing past plumbing issues. I also used the service for a couple other plumbing issues that worked out great. I can't say it enough: having American Home Shield on my side brings a sense of relief. All in all, I’d rate my experience as outstanding and have often found myself recommending American Home Shield to my friends.

The claim process has been smooth and manageable, which stands out in my eyes. Every technician they sent over for my requests was courteous and capable, leaving no room for complaints. I feel positive about their service and haven't faced significant hurdles.

Setting up the appointment through the American Home Shield app was straightforward. I found the app easy to use, providing a smooth experience with responsive service. Typically, they get back to me within 24 to 48 hours, which is commendable.

I've been a customer of American Home Shield for about 2.5 years now. While I haven't had to utilize their services extensively outside of routine check-ups, my interactions with their customer service have been positive. I'd confidently rate both their overall service and app usability as excellent.

Their pricing also seems fair for the peace of mind they offer. Overall, my experience has been very satisfying.

Interactions with the contractors sent by American Home Shield have also been straightforward and trouble-free. They are knowledgeable and kept me informed throughout the process. The most recent repair involved a leak in the AC system at my house in Virginia, where my daughter currently lives. The contractor did a fine job resolving the issue.

One of the primary benefits of American Home Shield that I appreciate is how convenient it makes the process of addressing repair needs. Instead of the hassle of finding skilled workers myself, I simply submit a ticket, and they handle the rest. This ease of use represents a significant advantage in my opinion.

Overall, my experiences with American Home Shield have been quite satisfactory, and I would recommend their services.

I would recommend American Home Shield to friends and family. In terms of customer service quality, my experience has been excellent, consistently rating them highly. One point of concern, however, is the discrepancy from the initial promise regarding pricing. At first, I was informed that rates would remain steady, but they have increased, which was unexpected.

Once my claim was processed, I received prompt updates that a contractor would contact me and, true to their word, I was informed via text and call about the scheduled visit. Initially, there was a slight hiccup with the contractor's availability conflicting with my morning schedule, but eventually, we sorted it out, and they accommodated my timing. The contractor who came was excellent, completed the job efficiently, and explained the repair in detail.

Now, everything with the stove is functioning perfectly. I appreciate that contractors are timely and dependable. However, I think American Home Shield could improve by offering some form of a credit system, wherein if you don't use any service in a year, you could get a small percentage of the cost back. Overall, I feel having American Home Shield is wise for anyone who can't or doesn't want to perform repairs themselves. My experience with their customer service has been quite positive.

The app for submitting claims is user-friendly, and the overall repair timeliness has improved, especially since the pandemic. In the past, waiting for service took longer, but now issues usually get addressed within a couple of days.

My main concern with AHS is the quality of their contractors. For instance, during an AC issue, one contractor tried to tell me it’s normal for the unit to not be able to cool adequately due to Florida’s humidity, which didn’t seem credible, as other systems perform just fine in similar conditions.

Overall, despite some contractor concerns, the service is worth the cost of the plans. The repairs hold up well over time, making it a solid choice for anyone considering protection against unpredictable home repair expenses.

The ordeal led to about 12 to 13 days without a shower while the dispute lingered on, contributing to a loss of faith in American Home Shield's credibility. The entire episode made us seriously reconsider our relationship with the company, but eventually, the hassle of switching providers won out over our dissatisfaction.

I find myself skeptical about recommending American Home Shield to friends.

Our claims were subsequently denied by American Home Shield, with reasons vaguely related to contract terms. What's frustrating is that throughout this ordeal, we never received proactive calls or written communications from them outlining why our claim was denied or explaining the diagnosis made. All follow-up efforts had to be initiated by us, which was quite taxing. Moreover, communicating with their help center was challenging, predominantly due to language barriers, as most service reps were based offshore. Being a 24-year customer, one would expect better support, especially when past services have always covered similar issues. This repeated lack of proactive customer service and communication clarity has been quite infuriating.

I've been with American Home Shield for a while, and overall, I appreciate their service. Financial constraints may affect my continuing subscription as a whole, but I do recognize the benefits of having the home warranty. They have addressed the issues they could; for instance, my garbage disposal wasn't fixed due to a specific problem that wasn't covered by the warranty.

It's been a tough decision due to reduced income, but I've valued how American Home Shield operates. Despite the challenges, including the responsibility for the garbage disposal repair costs, it's generally been convenient. They do a good job.

For example, we faced a significant issue with our well, initially informed that it was covered by a representative, yet when the technician came out, we discovered the coverage had been declined, leaving us out-of-pocket for a hefty $10,000. Similarly, when dealing with the clogged plumbing, they denied coverage, and we ended up paying over $400 for a plumber to resolve the issue. American Home Shield did not clearly communicate why the coverage was denied each time.

This experience has led me to reconsider my use of their services, and I've already switched to a competitor before switching back, recognizing there’s little difference between providers. On top of this, they once referred us to a plumber who was no longer in business, which only added to my displeasure.

Communications were mostly handled by text, which suited my schedule. The contractors were professional and ensured transparency by sending updates and photos. My claim submissions with American Home Shield have always been straightforward, often addressed within a day unless it's a weekend. I applaud them for consistently being easy to work with and maintaining quality, friendly contractors.

Although I'm generally very satisfied, it's worth mentioning that acquiring Freon for AC system repairs is pricier than I would prefer. Despite this, the cost-effectiveness of the service still stands out due to the expected price rises aligned with current inflation trends.

My advice to friends and family would emphasize the value of American Home Shield if the monthly premium fits into their budget. The convenience of getting a job done promptly and securely vetted contractors assures that both time and money are effectively managed. In conclusion, their user-friendly online portal and overall quality workmanship make them a service worth recommending.

Overall, I've been very satisfied with American Home Shield. The representatives are attentive and timely in their communication, always courteous and followed through with tasks, like getting a wall fixed after accessing the pipes. I generally submit claims 50/50 via their app and phone, depending on whether I need a more detailed clarification from a representative.

I wouldn't hesitate to recommend American Home Shield. In fact, I’ve already referred a couple of my colleagues using referral codes. Their service and the market reputation have been top-notch, providing reassurance for home warranty needs. They really do have some of the best reviews out there, which is a big factor in my continued satisfaction and support for their services.

It took nearly two weeks and multiple calls—perhaps four or five—before they agreed to fix it. I experienced a disconnect between what I was told and the actual status, illustrating a clear communication gap between customer service and the claims department. Thankfully, the repair technicians themselves were excellent. They even helped me escalate my issue by connecting me directly to a claims adjuster, ultimately resolving the matter.

While I'm satisfied with the technicians and grateful for their intervention, American Home Shield needs to ensure better internal communication and offer a more straightforward appeal process if a claim is denied. Overall, I'd rate this experience a 2, contrasting it with more positive outcomes I've had with them in the past.

I reported the issue online, appreciating the feature's convenience, although I initially had a minor hiccup with scheduling. Since they don’t operate on weekends, it conflicted with my work schedule during the week, and I got a bit upset on a call with them. However, the receptionist was understanding and coordinated with her manager allowing an exception for a Saturday visit, which worked perfectly for me. This proactive customer service truly made a mark on me.

I’d recommend American Home Shield to others, having already advised my son to get a home warranty. Their customer service deserves praise—I consistently receive follow-up emails to ensure satisfaction. Having a service plan feels like having the missteps of random technicians avoided, along with transparency about service visits, which adds to my peace of mind. Their pricing fits reasonably within the market, drawing a comparison to car insurance shopping. Although I didn't shop around much, the convenience and reliability they offer by dispatching expert technicians check all the boxes for me.

#2. The spring on my garage door broke. I placed a request and the vendor cannot come out for two weeks. I spoke with AHS and they assigned another vendor only to find out that the vendor quit working with AHS over a year ago and has not accepted work orders but keeps receiving them. I called AHS again and they initially denied knowing this information then admitted that it was correct. Again, I am waiting for contact from dispatch if they find a vendor. Please, do yourself a favor and do not choose American Home Shield as your warranty company without checking reputable companies with a good vendor list in your area. Do your research and check reviews. I am going to cancel my contract and consider it an expensive and unfortunate lesson once again with American Home Shield. From my past and now current experiences, they have not changed their business practices.

The technician from Precision Engineering did a thorough job diagnosing and fixing the issue on the same day as the initial visit, so there was no need for a second appointment. They were transparent and kept me informed about the work they were performing. Overall, I’d say they were competent and efficient in handling the problem.

I've been a loyal customer for many years. Although I took a brief pause and tried another company, Choice, the experience didn’t suit my needs, prompting me to return to American Home Shield. This change did lead to a higher service call fee, which slightly dampened my enthusiasm, but their reliability and quality of service still stand out.

In terms of customer service and repair quality, I'd give them a 5 out of 5. However, considering the price point, I'd rate the value a solid 4, mainly due to the increased fees post my return. Throughout the years, they've proven to be dependable, which is why I stick with them. If you're seeking a blend of prompt service and effective solutions, I'd suggest giving American Home Shield a try.

In another instance, my dryer, which is over 25 years old, was inspected. Unfortunately, repairs weren't possible due to its age, and I was disappointed to have paid for a service call that couldn't achieve much. However, the technician provided alternative suggestions, which was helpful. I've also had experiences with my refrigerator, where American Home Shield compensated me towards a new purchase, showing their commitment in resolving issues.

While the financial investment in their warranty service is noticeable, the peace of mind it provides is valuable to me. My experience with their service providers has been mixed; some have been honest and forthright, while others have been less transparent about the capacity to repair old appliances.

Overall, I appreciate the safety net American Home Shield provides, despite it not being an economical choice for everyone. They should ensure that their associated service companies communicate clearly and transparently to eliminate surprises related to ongoing costs. Their coverage eases my concerns about unexpected house repairs, making it worthwhile for my specific home maintenance needs.

Another issue arose when a technician was sent from Sears through American Home Shield, taking three visits to decide on a replacement. Additionally, I noticed a lack of coordination between American Home Shield's techs and Sears' techs, leading to confusion and inefficient processes.

Overall, these experiences led me to the conclusion that the service wasn't worth the cost, especially as I'm trying to cut down on expenses.

However, my experiences weren't entirely positive. I encountered difficulties when submitting claims via phone, particularly due to challenges in understanding the accents of customer service agents. Their foreign accents made some communications quite arduous.

While I appreciated the prompt resolution on the AC front, there were instances where the plumbing companies assigned by American Home Shield did not meet my expectations. This inconsistency in contractor quality was a letdown, and due to these mixed experiences, I ended up canceling my warranty with AHS.

To my surprise, when the service was called, I was informed that the hot water heater was not covered because it wasn't up to code. This was never clearly explained to me before. The lack of transparency in their terms and conditions made the home warranty feel pointless. It’s frustrating, as no one had explained before that such a crucial detail could negate the warranty coverage.

Needless to say, this experience soured my trust, and I do not plan to renew my policy after this term ends. American Home Shield should improve by clearly explaining all terms.

The technician they arranged to come out identified that parts were needed, which were subsequently ordered and installed. Since the repair, I haven’t had any further issues with the refrigerator.

I genuinely appreciated their service and would recommend American Home Shield to my friends and family. I rate my overall experience at the highest level. The convenience of initiating a service call by phone over online options suited me best.

I’d describe American Home Shield as inconsistent. One of their contractors came out to fix my air handling unit because it was not creating heat. They indicated a fix was impossible when it really wasn’t. Next time the unit wasn't working, a tech came and said it was just a gas valve issue. While some contractors do incredible work, others seem lacking in diagnostic skills, leading to frustrating variability in service quality. If I had to share my experience and rate them, I’d settle on a mid-level satisfaction, around three.

I've been a customer since December, and despite being somewhat new to this service, my experience has been positive. If asked, I'd certainly recommend American Home Shield to a friend. We inherited the AHS coverage when we bought our house, and it has proved beneficial. Though I did not set up the service initially online due to my dislike of online systems, the overall assistance and ease of handling issues over the phone have been satisfactory.

Trying to resolve this issue with American Home Shield was equally disappointing. Despite attempts to reach out for a resolution or potential refund, I received minimal assistance. They said they couldn't give me a refund. I tried to get ahold of the supervisor but I got the runaround. My policy, which I had initially kept stable through multiple residences, was ultimately canceled when it became clear their service fell short of expectations. There could be a window where I can reactivate it if everything gets squared away with them but I don't wanna be paying my money for something that wouldn't compensate me or get me some assistance when it's something that's needed.

Additionally, another aspect to address is the service fee structure. There have been times, such as my recent refrigerator issue, where I've paid the visitation fee, only to be told the repair wasn't covered. It would be fairer if, in such cases, the service fee was refunded since no repair work was conducted. Despite these concerns, the service's convenience speaks volumes, and I would recommend American Home Shield to others as it's comforting to know help is a call away when urgent repairs are needed.

More recently, I dealt with ongoing issues concerning my LG dryer, which started squeaking—a clear indication that something was wrong. Despite several calls and multiple visits, the problem wasn't resolved until it escalated to the point where I had to file another complaint with the Better Business Bureau. Ultimately, multiple components were replaced, which resolved the issue, but it was a long and frustrating journey to get there.

Throughout these interactions, I’ve noticed a pattern where it seems that initial service requests are often rejected or pushed aside, potentially leading many customers to surrender and pay out of pocket instead of pursuing resolution through their warranty. American Home Shield is notorious with not honoring services as long as the equipment is still running. You may have a square wheel on your car and they're gonna say the car's job is to move, and it's moving, so they’re not gonna fix your wheel. This approach by American Home Shield can create significant dissatisfaction and doubt about the value they're supposed to offer to their customers. Overall, my dealings with American Home Shield have been challenging, requiring persistence and escalation to achieve satisfactory results.

To make matters worse, when American Home Shield eventually replaced the unit, it was the wrong type. The language barrier with the technicians complicated communication further. I ended up paying $3,000 for a so-called modification fee without replacing the outdoor unit, which still has issues with screws coming loose, which means my Freon is leaking out. And if I call AHS, they want me to pay another $100. I feel misled and scammed by these enormous fees, particularly while dealing with health issues. Although they did assist with minor issues like my washing machine and garbage disposal, those instances were overshadowed by the HVAC nightmare.

Something went out in one of my wall units, where you plug stuff in, but all the technicians did was go to the breaker box and hit a switch, but they never actually fixed what was wrong. They charged me $100 plus my monthly fee for them just to come out and do that. I keep getting ripped off and I want to cancel AHS and find somebody else.

The guys that came and put the modification in the air conditioning unit were supposed to come in the morning. They didn't show up until 4:35 and did not leave my house until 9:30. One of the gentlemen decided he needed to use my bathroom and stunk my whole house. He didn't even turn the fan on. Then I found out that if I call AHS, I can call somebody that I want to do the work on my house. I don't have to use the people that they recommend. They didn't tell me that because they have their little people that they use.

Being able to choose my own servicing contractors has led to slightly better service experiences but the damage has been done. I've been overcharged time and again with promises of maintenance that never come through. It's disheartening, especially as a 73-year-old holding onto my independence in my own home. Disillusioned and wary of their increasing fees, I'm hesitant to continue but unsure of my alternatives. My experience has left me feeling exhausted and wary of further engaging with similar services. Despite filing complaints, there’s been no tangible improvement. Tragically, throughout this ordeal, the support and service I received led me to feel that as a consumer, my well-being and financial stability were not prioritized.

Previously, we faced similar issues which were not adequately resolved. This makes me hesitant to give a high rating to American Home Shield as a result. Although the concept of dealing with contractors rather than directly dealing with American Home Shield offers some convenience, I believe there’s room for improvement. Bringing people in from a significant distance just adds to the challenges. But the customer service representatives over the phone have been pretty good.

Overall, I’d rate them a 3 out of 5 due to these service issues, but I'm eager to see them enhance their process to better meet customer needs.

I've been with American Home Shield for over a year. Overall, it's a middle-of-the-road experience, neither fantastic nor disappointing.

The process of submitting my claim with American Home Shield was seamless, and the customer service was top-notch throughout. However, there was a discrepancy in the visit fee; I was informed it would be $125, but the receipt reflected $175. It would be beneficial if the billing information matched up as discussed.

Overall, I would recommend their services. Despite the billing hiccup, the excellence in service and dedication of the technician won me over.

Having a home warranty like AHS offers peace of mind because it covers all our needs without any out-of-pocket expenses if something goes wrong. I'd recommend American Home Shield for their efficient handling of maintenance needs.

Obtaining the replacement through the warranty claim process was a breeze. However, I faced installation challenges when working with Lowe's, where I bought a new dryer along with the washer. Their third-party installers have visited twice, claiming I needed additional parts. Yet, I believe that wasn't necessary. They'll be returning once more to hopefully resolve these issues. Although the Lowe's installation has been problematic, the American Home Shield claim procedure itself has been smooth.

Having had American Home Shield for three years now, this was the second occasion I needed their assistance. When we first moved into our home, I dealt with a refrigerator issue that resulted in a replacement, as diagnosed by Atomic Tech. Overall, my experiences with American Home Shield have been seamless and satisfying, and I've appreciated their support during these breakdowns.

The technician's professionalism impressed me, and overall, my experience was very positive. I'm more than satisfied with the service I received from both American Home Shield and Lone Star Mechanical Services and would recommend them to anyone seeking timely AC repair services.

Once the plumber arrived, everything was resolved smoothly and within about an hour and a half. They were respectful in my home and ensured it was left clean afterwards. Since the repair, I haven't experienced any more leaks, which is reassuring.

While American Home Shield is somewhat pricier compared to other options, the level of service provided was commendable. I would rate my overall experience as excellent.

Alderman and Son came to my rescue. The technician quickly snaked out the blockage and mentioned there was some buildup that needed clearing. I appreciated his promptness and professional demeanor. He even ensured everything was clean and tidy afterward.

Overall, my experiences with American Home Shield, including this and a previous visit, have been satisfactory. The technicians have been reliable, and I've found having the home warranty quite convenient.

Overall, my experience with them has been positive, and I'd gladly recommend their service.

Unfortunately, they couldn't repair it and determined the problem was due to the layout of the pipes. After requesting a second opinion, the same company returned, informing me of an expensive repair quote for fixes outside of their scope.

This was my second claim with American Home Shield; the first claim involved my furnace, which was fixed successfully. Although I wasn't pleased with the plumbing service, especially their customer service and delayed response on the initial visit, the furnace repair was handled well.

While I'm not currently convinced the plumbing issue is resolved, I appreciate that things were handled for my furnace. Overall, I believe American Home Shield could work on improving the consistency and communication of their service providers.

The approval process was slow, and I ended up covering some costs myself because only the toilet repair was covered. I appreciate the politeness of the contractor, but the service didn’t fully meet my expectations. The customer support has been less than satisfying—they speak well but lack follow-through. I'm also puzzled about why, despite paying a monthly fee, I still had to pay a service fee when repairs were required. Given these experiences, I'd recommend others closely review what American Home Shield covers and decide based on that information.

Recently, I had an issue with the washing machine that required attention. Unfortunately, resolving the issue wasn't smooth. I experienced several cancellations and confusion. Initially, they said someone would come, but the service never happened. The fourth time, they did come out because I called and was very upset with them. The mix-up seemed to stem from possibly overlapping claims for both my homes, utilizing the same contact number. I have two policies with them and it seems something in the system created confusion. Despite being a long-time customer, I found the experience tedious — something shouldn’t break down or get stuck midway like that.

I also had a situation with my microwave and I didn't get good service from the company that American Home Shield initially sent out. They kept coming back out. Finally Sears came in and fixed the problem with my microwave. They are one of the companies that American Home Shied uses that I really like. Other than that, American Home Shield's customer service representatives were friendly, gave reassuring feedback, and responded positively to inquiries over the phone. But the process often didn’t follow through to completion, leading to repeated issues, and I noticed that once on the line, actually actioning things over can lag and requires more commitment on monitor claims follow-ups clearly without adjournments. Looking forward, if they can ensure more efficient follow-up procedures ensuring requests manage smoother and become tangible solutions instead of pitfalls through the cracks, it'd improve things a lot.

I've always found American Home Shield's customer service reps to be responsive and supportive. I've easily extended the contract for additional years without any issues. I would also give the online service experience five stars due to its ease of navigation and efficient response rates—even considering that I work in IT—a field where I certainly notice whether a user interface is well-designed or not.

Communicating with American Home Shield was a hassle. They sent parts to my house without notifying me, leading to confusion, especially when I was out of town. Moreover, I was left with parts I didn't know what to do with, causing additional stress. It took many attempts to reach a resolution, during which my time and patience were both tried. The lack of clear communication exacerbated the whole ordeal, as I was continuously dealing with mixed messages and repeated visits from technicians, even without the parts needed.

This entire experience marked my first claim after returning to American Home Shield, and it was a discouraging process overall.

This time around, the plumbing service fixed the issue successfully, albeit with a bit of troubleshooting and consultation with their team. They used a spare part I had, which worked out well.

However, I once required their help for an urgent repair involving water leakage. Unfortunately, American Home Shield couldn’t offer the timely response I needed during that situation, and it hindered my confidence in their emergency service capability. It took about a week to get any action, which wasn't sufficient given my circumstances at the time.

While they're efficient for non-critical service calls, their responsiveness to urgent requests remains questionable to me, and it made me consider canceling the contract at one point.

The technician who handled the replacement was fantastic. Overall, this particular experience with American Home Shield was positive.

When the technician arrived, he assessed the situation and merely recommended a restoration company. Feeling the problem, being minor could be handled by a plumber rather than going through insurance claims as the restoration company suggested, I decided to resolve it myself.

In reflecting upon my tenure with American Home Shield, I would rate my overall experience as a 3 out of 5. While setting up the service request online was seamless, and I'd give that aspect a 5, I felt the hands-on resolution could have been better. Despite this, whenever I have communicated with their customer service, I have found it satisfactory, giving them a solid 4. The value for the price I've paid aligns with the same rating.

The issue was resolved quickly, and the technician was both pleasant and knowledgeable. In contrast to other home warranty services I’ve attempted in the past, my experience with American Home Shield was reliably smooth. I would confidently recommend their services to friends as I found their coverage to be the best available.

I visited their online platform using my desktop, which was user-friendly and made setting up the request very easy. Overall, between their efficient service, reasonable pricing, and easy-to-use online setup, I would rate my experience with American Home Shield very highly.

Eventually, I had to hire an electrician independently to address the electrical problem before the American Home Shield technicians could return to repair the furnace. The main issue here was with my home warranty coverage—although I believed my electrical issues should be covered, they weren't due to the problem being outside my home's four walls.

The overall service was decent, but having to personally arrange for an electrician was a significant inconvenience. I suggest American Home Shield reconsider their policy to possibly include external coverage issues as long as they're impacting internal systems. Despite this hiccup, I'd rate the service positively, although I wouldn't give a full score due to the warranty coverage issue.

In a similar situation a while ago, another component—a large metal part of the compressor—required replacement. Both visits from American Home Shield have been timely and effective, addressing my appliance issues successfully. Despite initial apprehensions about potential complications, the resolutions were straightforward both times.

Overall, the service has been reliable and I would confidently rate their service highly.

American Home Shield has been easy to use, efficient, and the company is reputable. Every interaction I've had with them has been positive. They're prompt, efficient, and the customer service team is always kind. Even the partners they work with are professional and reliable. I would confidently recommend their services to others without hesitating.

Overall, my experience with American Home Shield has been five-star across the board, from the quality of service and customer support to the ease of use of their online platform. If there's one area with a bit of room for improvement, it might be the pricing, which I'd rate about four stars, but it's still a worthwhile service considering the benefits I've received.

To arrange the service, I called American Home Shield directly. The customer experience was smooth, and the representative answered my questions efficiently, ensuring a quick turnaround time for service. The whole process with American Home Shield was great.

American Home Shield is a great service that's worth the money, and I would highly recommend it. Although, I think the pricing could be a bit more affordable since we pay an annual fee plus an additional cost each time we use the service.

I also use the American Home Shield app, which I find user-friendly and easy to navigate. It breaks down information clearly, sign-up was straightforward, and overall it's great for setting up requests.

Overall, the service and the app deserve full marks from me, though, regarding pricing, it could be slightly better. But even with that in mind, my experience has been positive enough for a high endorsement.

No further issues have cropped up since the repair, which is great. I even recommended American Home Shield to my parents, and they plan to sign up as well. The combination of customer service, pricing, and online service truly deserves a 5-star rating. It's been a seamless experience, and I highly recommend them.

The technician resolved the problem promptly without needing any additional parts. This made the whole process seamless and efficient. Although I've only been a user for a few months, this experience has been positive, highlighting the company’s reliability and speed of service.

Rating the overall service including the repair, I would confidently give American Home Shield a high score. However, from a cost perspective, while competitive, it’s worth noting that their pricing might seem a bit high, which I would rate slightly lower. Also, my interactions with their customer service representatives weren't as extraordinary, which I found could use some improvement. Overall, considering the efficiency and effectiveness of the service, my experience has leaned more towards satisfaction, and I would feel comfortable suggesting their services to friends.

I also want to highlight that over the past few years, American Home Shield's customer service has notably improved. Previously, communication was a challenge, both with the staff and the vendors, leading to a lot of misunderstandings. Now, their customer-facing team has made a significant positive impact, which I'm really pleased about.

Overall, my interactions with them have been smooth and satisfactory, and I appreciate the improvements they've made. Would I recommend American Home Shield to others? Yes, indeed.

My issue mainly involved coordinating with American Home Shield’s customer service. Despite their overseas call centers, language barriers were manageable, and their friendliness compensated for it. One of my suggestions for improvement would be having a few more native English speakers to smoothen communication, but otherwise, the wait times were consistently under five minutes, even when expected to be longer.

The benefits of using American Home Shield became clear to me when I compare the costs with and without the warranty. For instance, while installing a hot water tank, even though I had to pay for some components, it was more economical than without insurance. My only concern is the monitoring and vetting of contractors. I feel some of them get easy gigs with minimal oversight, doing basic tasks that customers could manage themselves.

Although I've had a generally positive experience, remembering to scrutinize the fine print is vital; knowing what’s covered can prevent surprises. All things considered, I value using American Home Shield for substantial items that could otherwise demand a heavy financial outlay.

I primarily use the American Home Shield online app for service requests, and I've been a customer for quite some time. Although I briefly switched to other providers, unsatisfactory experiences led me back to American Home Shield, helped by their occasional emails and my previous history with them.

Overall, the process is fairly straightforward, and I find them easy to work with. I do recommend them occasionally, despite needing to find my own solutions at times. However, there has been some frustration with customer service, as their menu system can be confusing, leading me through loops without addressing my specific concerns. It took considerable effort to get in touch after the service was initially marked as resolved, but the problem persisted.

In terms of cost, American Home Shield does seem somewhat expensive, although in situations like mine where repeated service calls are needed, it may justify the price. I do find their online platform user-friendly and give it high marks for ease of navigation and quick setup of service requests.

Firstly, we faced an issue with our clothes washer. Water was backing up, leading us to suspect a blockage. The technician noted our P-trap was incorrectly placed below the clean out and, considering our old pipes, suggested not to alter it, and I said, "Fine" as we will have future re-piping planned.

There was also a toilet issue. My husband suspected it needed a wax ring replacement due to a leak, but the technician disagreed, tightened only one screw, leaving the tank slightly crooked.

In one of our bathrooms upstairs, a drain was leaking. The technician replaced the drain mechanism with a rather conspicuous oversized black plastic part, clashing with existing chrome pipes. Despite reporting this aesthetic issue to the company, their response was that function was prioritized over appearance. It was a big disappointment as now, through a clean pedestal sink, this unsightly piece was clearly visible.

Lastly, a faucet handle was loose, which the technician managed to fix perfectly.

In a separate past incident, I had a claim about a dishwasher with American Home Shield. Its detergent hatch couldn't close and the control panel was battered. They dismissed it as physical damage. When I investigated replacing parts myself, I realized the appliance was 24 years old. In fairness, the dishwasher still functions okay today.

Overall, my satisfaction with the service isn't overwhelmingly positive, mainly due to the quality of the technician’s work and the service hurdles encountered with American Home Shield. They’ve got a lot of room for improvement in terms of customer experience and reliable problem fixes, which has led me to rate my experience closer to a 2-star level.

Their response time was impressively quick, and the team managed to fix the problem swiftly without needing to come back for parts. While this last service deserved top marks, my overall experiences with American Home Shield have been just satisfactory, thus I'd rate them a 3 out of 5.

In terms of price, I'd also give it a 3 because while it's reasonable, it's not outstanding. However, I did appreciate the ease of navigation on their online service portal and its user-friendly setup except when handling specific complex issues. Overall, this particular service was positive, but prior interactions placed it more in a middle ground for me.

Recently, however, my experience has taken a downturn. I encountered issues with both my washer and oven. The washer, an industrial Speed Queen model suitable for heavy-duty use, developed a leak. Despite being engineered for heavy, daily use, and not showing signs of significant wear, the repairman attributed this malfunction to overloading. This assessment seemed bewildering to me given its robust build purported to withstand such rigorous use. Similarly, my oven's digital controls began malfunctioning. The service team declared this to be a result of mishandling, which led them to deny coverage.

Dissatisfied with these explanations, especially considering the robustness of the appliances, I got American Home Shield to dispatch someone else for a second opinion. Unfortunately, the result was the same. As a result, I ended up purchasing a new washer—a frustrating and unexpected expense. The inconsistency between what the technician relayed verbally and the written report further compounded my disappointment.

I'd advise others against opting for American Home Shield. While they responded promptly and their call services are quite attentive, the outcomes were less than ideal, especially in terms of problem resolution and financial value. Consequently, I decided to terminate my service. Their reluctance to acknowledge legitimate claims was a pivotal factor driving this decision. It's concerning when it feels like they're cutting corners rather than taking responsibility, and that's not what you want when dealing with home service warranties.

What strikes the most about using their services is the time-saving element. They possess connections with trusted providers which simplifies management significantly, almost like they have an extension of our own management team. While there's always room for increased efficiency and supporting more comprehensive English communication, their overall service quality impresses me. Given their broad ability to manage our property issues efficiently, their dispatch process is commendably smooth.

From time to time, I've experienced service that dips into the '3-4 range' in satisfaction, although there have been instances when they've reached up to '5.' That being said, their increasing monthly pricing should be worth noting but remains a beneficial investment for those with numerous properties or when working with property managers. Educating the managers on how to leverage such services optimizes operations—certainly why I still find them arguably the best home warranty provider out there despite the cost.

Despite this hiccup, my overall sentiment towards American Home Shield remains positive.

When it came to service, it took them roughly a week just to schedule my repair. Unfortunately, after arriving, they found it necessary to order parts, requiring a follow-up visit to complete the job. However, once our repairs were taken care of, everything has been functioning as expected.

I've had mixed experiences overall. A dishwasher repair proved frustrating as the contractor they sent didn't resolve the problem, leaving my dishwasher unusable. Instead of going through another cycle of repairs and deductibles, I opted to replace it myself. On reflection, while I would rate my whole experience around a 4, the customer service aspect specifically merits a 3. It's worth noting that the deductibles seem a bit high, especially given these service center issues.

Submitting the claim online was very smooth. I found the website user-friendly and overall a pleasant experience. It's been a good experience so far.

AHS sent someone out who said he’d try to get them to cover it. Nope - they said it was user error and something dropped on it. Uh no! We called and complained and they sent another company out. The guy ordered a new oven door but AHS denied it again. So now we are out the service fees and the door is still cracked. We could have just replaced the door ourselves. Silly us to think our insurance coverage would cover repairs. Canceling and never ever doing business with them again. Better to put the premium money into your own emergency fund instead.

I've been with American Home Shield for about 5 or 6 years now. Knowing all my household stuff is covered adds an undeniable sense of security. They're a a great company and I'd happily recommend them due to the great service and the reassurance they provide.

Moreover, after the repair, I've had no further issues with the spigot—it’s all good, which adds to my satisfaction. Although I haven't had to reach out to their customer service directly, my experience with their online platform has been seamless and user-friendly, deserving of a top rating.

The only slight downside might be their pricing; I find it a little on the higher side. But considering the overall service and coverage, it's acceptable for the quality and peace of mind offered. All in all, American Home Shield has been a reliable choice for me.

Over the course of my long relationship with American Home Shield, spanning approximately 25 years, I've had my fair share of ups and downs. Right now, I would describe my satisfaction level as improving and would tentatively lean towards recommending them, giving them a solid score. The representatives I interacted with were courteous and professional. However, I did encounter challenges in communication due to their accents and the fast pace at which they spoke. I often find myself asking them to slow down to better understand the conversation. Despite these minor hurdles, the staff aims to be as helpful as possible.

With these repeated issues, I now only contact them by phone to express the urgency directly, as online submissions fail to capture the immediacy required. Recently, I had a claim for my washing machine thing which had gone down in a pretty reasonable time. It took about a week and it wasn't as big a deal because I just had to go down to the laundromat to do my laundry. So far, the quality of work when my claims are finally resolved has been generally satisfactory, except for an unfortunate experience with a plumber who further complicated the repair. He came in and broke the water line when he was trying to fix it. Then he had to fix that and he left a huge mess. One area where American Home Shield does okay is pricing, which I find competitive. Overall, dealing with them has been challenging, and I struggle to recommend American Home Shield given these experiences.

Despite this hiccup, I consider American Home Shield a good value with some limitations. They offer cost savings in many instances, but it's essential to understand what exactly is covered. If someone were to ask me, I'd advise them about these potential pitfalls but reassure them about the value and efficiency overall. As an aside, I give their online service a favorable rating due to its intuitive setup and ease of navigation, which made managing my service requests straightforward without needing to make additional calls. Overall, given the pricing and ease of use, I find their service to be a solid option for home warranty coverage.

With every missed appointment, my frustration grew. I repeatedly asked for a different contractor, but continued to receive runarounds as American Home Shield insisted they couldn't send someone else until the first technician provided their paperwork—a task delayed by alleged equipment malfunctions on the contractor's part. Eventually, after three months of darkness and back-and-forth communication, they sent a second contractor who proposed rewiring my home—an extensive and seemingly unnecessary task, especially given my previous experiences. With dissatisfaction mounting, I ended this frustrating chapter with American Home Shield by analyzing if experts outside their network could get to the root of the issue.

By personally hiring an external electrician for $225, a problem that persisted for three months was, ironically, resolved in less than a day. With a mere wire reconnection—all that was truly needed—I had power back, contrary to the diagnosis I was led to believe rendered my home's electric system helpless. This process, coupled with ongoing service fees during the disruption, became a costly ordeal amounting to nearly $500.

This incident lit a bulb to cancel their services entirely, yet wouldn’t shadow a glimmer of positive past ones like when clogged bathtubs were resolved. Disappointingly though, this drawn-out scenario has truly skewed my overall trust in their reliability. Looking back, it feels as if my loyalty was cast aside when facing a genuine crisis. For potential customers considering American Home Shield, I would caution them regarding whom such services send their way and preparedness for possibly lengthy wait times for resolutions.

Occasionally, I feel some contractors lack common sense and the willingness to address issues adequately. For example, when a water faucet broke, the initial contractor seemed dismissive, suggesting it wasn't a regular wear and tear issue. Thankfully, we got a second opinion from another contractor, who readily addressed the problem. Despite some inconsistency in contractor quality, the last person American Home Shield sent was excellent—professional, courteous, and thorough. If I had a say, having the freedom to choose from a list of known contractors would be beneficial, allowing customers to pick those they trust.

We’ve used the service twice. The first instance involved an issue with our hot water heater, where the water capacity had diminished, affecting our ability to fill a bathtub, despite effective heating. My husband submitted the claim online. The assigned contractor proposed a $400 repair told us it likely wouldn't resolve the underlying issue. Seeking a second opinion outside American Home Shield, we found an independent plumber who explained the real problem stemmed from an accumulation of debris at the heater's bottom, necessitating the replacement, not repair. We chose to put the estimated repair expenses towards a new water heater.

Our second claim concerned a dishwasher repair. Initially, a plumber suggested a simple change to our dish detergent, which did nothing to fix the problem. After requesting service from a different plumber, the actual issue was swiftly diagnosed, and the necessary parts were ordered. Overall, this added about 2-3 weeks to the dishwasher's downtime.

I found their response time prompt—usually they have someone over within 24 to 48 hours—but accuracy in initial problem identification varied. Nonetheless, suggestions for improvement include potentially better vendor consistency, specifically assigning the same vendors for continuity on an account, which might encourage more thorough initial assessments.

Regarding their services, when I had an issue with two bathrooms, a plumber was dispatched. Though he arrived later due to prior commitments, he demonstrated remarkable dedication by resolving the plumbing issues for both bathrooms efficiently, even though the visit was initially registered to address just one problem. This event marked the slight inconvenience of their automated system, which can present communication hurdles. Nevertheless, my trust in their capabilities remains intact as everything has functioned properly since then. American Home Shield continues to be a reliable resource, offering great convenience and peace of mind.

I've been with American Home Shield for a couple of months in my current home and over two years in another property, and I'm greatly impressed with them as their service consistently meets my expectations. I appreciate that whenever I need to submit a claim, I can simply make a phone call. Though they have an online process, I find it confusing and prefer the direct nature of calling them. The quality of their contractors has been perfect too, which adds to my positive experience.

In terms of areas for improvement, I hope they can make their website more user-friendly. During a recent service request, I couldn't easily manage my properties online and had to call for assistance to update my information. Ensuring a simplified online experience would enhance their service significantly.

If someone were to ask, I'd confidently recommend American Home Shield for its dependable and efficient coverage. Working with them has been easy, and while improvements could be made online, their dedication to customer service shines through.

When I needed a technician, the response was prompt, usually within 24 hours or even sooner. The technicians are knowledgeable and effective in troubleshooting and resolving issues swiftly. Although I haven't directly interacted with customer service reps because the process is largely automated online, I've had positive experiences throughout.

While I rate my overall experience and customer service interactions with American Home Shield a 5, I give the pricing a 4. It's a bit higher than what it used to be, understandable as costs rise over time. Nonetheless, the service quality makes it worthwhile. I've been a customer on and off for over ten years and can rely on their service when issues arise.

The contractor they sent, #1 Garage Door, was excellent. They addressed all my questions and resolved the issue without any hassle. I must say, my overall experience was positive, and I would rate it a strong 5.

One concern I do have is about the cost. While the co-pay remains the same, there has been an increase in the monthly premiums, which have reached $120. This is a little concerning now that both my spouse and I are retired and on a budget. The service is good, but financial constraints have made me consider looking for a similar service that might be more affordable.

Overall, I'm pleased with the service from American Home Shield, but mindful of my budget as a retiree.

I found this unconvincing, so I reached out to American Home Shield for a second opinion. The second technician evaluated the system more thoroughly and discovered that the issue was not the compressor at all, but rather a burnt-out wire harness and a minor leak needing welding. Fortunately, American Home Shield was efficient in setting up another evaluation which was covered since the original diagnosis was incorrect.

Throughout this process, American Home Shield's customer service was excellent. I typically call them directly for assistance, and they are always prompt and helpful. They handled my concerns and set up the second evaluation quickly and hassle-free. Though the subcontractor's service was disappointing, American Home Shield itself impressed me with their efficiency and support.

I haven't used their app yet but have recently downloaded it for future service requests. Despite my experience with Royal Flush, I still value the overall service that American Home Shield offers. I would rate them a 4 out of 5 based on this experience. However, my experience with Royal Flush would rate as a 1.

Overall, even though I ended up satisfied, the quality of the contractors sent by American Home Shield might vary.

Although the service technician was courteous, the workaround didn't fully resolve the problem. It seemed like an effort to sidestep the necessary replacement which should have been covered, at least according to American Home Shield's stated policies. I'm assuming he's knowledgeable and he was just trying to make do with the easiest and quickest and cheapest solution. Further complicating my experience was a prior issue in January involving a leaky faucet. The service company sent by American Home Shield couldn’t address it entirely due to missing tools, and I’m still left without a resolution.

While I appreciated the technician’s pleasant demeanor, the jury-rigged solutions and delays highlight areas where American Home Shield could certainly improve, particularly in maintaining their replacement promises and ensuring proper parts and tools are available for repairs.

Previously, interactions with their customer service left me feeling supported and prioritized. The representatives were attentive and attempted to resolve issues effectively. These days, it feels like the support staff are bound by strict protocols and exhibit an overall lack of concern.

I'm continually paying a significant premium, yet this does not translate into dependable service when I actually need something fixed. It's quite frustrating, especially considering the sense of protection they used to provide. Communication, whether phone or otherwise, should be more accessible and responsive. It's disappointing and I feel like I'm not getting my money’s worth.

I usually make service requests with American Home Shield over the phone. Generally, the experience is positive, although they initially gave a vague service window, leaving me uncertain. The technician called to provide a more exact arrival time, but I had went to the dentist and had to come back.

Since the leak occurred on a Saturday night, no one could come until the following Sunday. While this posed a small inconvenience, I'm aware that such issues can be widespread. Overall, my experiences with both the customer service and the repair work have been very satisfactory.

From the affordability of their service to the effectiveness of their customer interaction, American Home Shield earns my recommendation.

Each claim process typically unfolds with a level of customer service I'd expect from such a service provider—not particularly exceptional, but satisfactorily normal. I appreciate that, despite needing to navigate as one does with any warranty company to get resolutions, American Home Shield has consistently managed to resolve our problems without additional charges.

While American Home Shield is meeting my expectations, ensuring system repairs and addressing concerns as they arise, there's always a bit of negotiation involved. Nonetheless, for anyone weighing their options, they have been reliable for us.

Once my claim was submitted, Appliance Repair Guru came to fix the problem. The contractor details given prior to their arrival were sparse, providing only the company's name without details on their credentials or specialization, which felt a bit lacking. However, when they arrived, the technician was knowledgeable and pleasant. He openly communicated the process and proceeded to replace the faulty fan motor. Understandably, there was a delay in part arrival – an aspect more related to the manufacturer than the technician, yet significant given the urgency often required with refrigerator repairs.

Furthermore, I believe American Home Shield offers worthwhile coverage if you have older appliances, albeit the timeline for obtaining parts can be frustrating. The cost is fair in light of rising service prices. Overall, based on my experiences and the pricing, I would fairly rate American Home Shield midway, acknowledging both its strengths and areas for improvement.

American Home Shield stands out for its affordability and knowledgeable service staff. I really appreciate that when I call to address one issue, they ask if there are other problems they can look at during the same visit, which saves a lot of time. This is particularly efficient because other companies I've used in the past didn't extend this courtesy, requiring separate appointments for each issue.

I do appreciate the accessible monthly rate. This has been especially important given some recent financial setbacks. Overall, I'm very satisfied with their service and believe it's essential for homeowners—I've even recommended it to a few friends. If I encounter any items that are beyond repair, I have the trust they’ll replace them, just like a previous situation with a stove replacement. For me, American Home Shield provides peace of mind and reliable support for home maintenance challenges.

The convenience of submitting claims online has been the highlight for me. My experience with American Home Shield has been consistently positive. It's been quick, easy, and reliable.

When the technician arrived, there was an unexpected obstacle – a plastic piece behind my outlet, which should not have been the issue, but it prevented the repair. To make things worse, the technician wasn't prepared; his ladder couldn't even adequately reach my high ceilings, and there was no willingness to adapt. He insisted that I had to call back to sort out the booking problem.

After leaving a voicemail with American Home Shield well in advance, their response was unsatisfying. They marked my claim for just one bathroom as unresolvable, attributing it to non-wear and tear because of that mysterious plastic piece, and requiring me to file a new claim for it to be looked at again, adding another fee. I ended up hiring an independent electrician to fix everything correctly.

While I've had smoother service from American Home Shield in the past, the series of unprofessional missteps here left me feeling like I wasted my time and money on a service meant to make life easier, not more difficult. This whole ordeal left me questioning the value of sticking with them for home warranty needs.

I was impressed because the plumber arrived within eight hours of my claim submission. The whole interaction with the plumber was great; he was not only professional but also very effective in resolving the issue. It turned out the water damage was from my neighbor's unit, not mine, which the plumber clearly explained to them.

Overall, I've found having American Home Shield very convenient because of their readiness and availability whenever something goes wrong. While I mostly use their online services and haven't interacted much with their customer support, the times I have, they've been responsive. Based on my experience, I would definitely recommend American Home Shield to friends.

I'm generally very satisfied with the quality of the contractors. I trust their ability to handle any problems that arise—something that's especially reassuring for someone like me who isn't handy.

The price paid is worth the confidence in knowing that help is there when I need it. While the coverage is satisfactory, I think there could be room for improvement regarding replacements. For instance, when items are replaced, they sometimes install more economical models. I would prefer an option to pay the difference for higher-quality or upgraded items, like a programmable thermostat instead of the basic one they replaced.

I would recommend American Home Shield to others as it offers peace of mind, knowing you don't need to have a handyman on call. The price is quite reasonable for the service and backup it provides.

I've found American Home Shield to be an excellent company. Their customer service and the vendors they provide are commendable; I'm more than satisfied with their approach and solution. I wholeheartedly recommend them to anyone in need of such services. Despite the recent price increase due to inflation, which I understand, I still value the cost of doing business with them.

Overall, I give them top marks across the board and definitely appreciate the service they provide.

When I reported the problem, the process was swift and efficient. The customer service representatives were professional, and I quickly got assigned a technician. The technician who came was knowledgeable and fixed the issue promptly.

If you can afford the fees, I’d definitely recommend them.

To be honest, the delay made me question if continuing to pay monthly fees was worth it. With my fixed income, every dollar counts. After this experience, I seriously considered canceling my service with them. In the past, there had been occasions where services weren’t fulfilled as promised, which only added to my doubts. Although this latest incident diminished my confidence, if American Home Shield can address their responsiveness and expand their emergency coverage, I believe I would find greater value in their service.

Overall, my experience with American Home Shield was positive, and they managed the situation efficiently. While I did have to pay $125 for the service call, I found their response to be well-coordinated, and I was satisfied with the outcome. If you're contemplating a similar service, I'd say my experience has been favorable, and I'd consider them again in the future.

The technician who came to my home was professional. He thoroughly assessed the situation, and while I initially believed the problem would be resolved on his visit, it turned out that it was just the assessment stage. This is apparently standard procedure, which wasn’t mentioned before.

Overall, despite the two-step process with the technician’s visit, my experience was hassle-free and satisfactory. If asked to rate my experience, I would give it a 5, recognizing the effortlessness of the claim submission and the technician's professional conduct.

Whenever I need assistance, I find phone contact with American Home Shield the easiest, and I'm consistently impressed with their high-quality customer service. I genuinely appreciate the ease of resolving my concerns this way. Although I haven't tried their online services, the current method suits my needs well.

Based on my experiences, I have full confidence in American Home Shield's services, particularly commendable for their customer-focused approach and reliable maintenance service. I'd whole-heartedly recommend them.

The service from Dave's Plumbing was excellent, but unfortunately, American Home Shield denied the claim, which was disappointing. This experience highlighted the need for improved clarity on what’s covered and what isn’t. It's frustrating to pay a service fee, have the claim denied, and then face additional costs to pay the plumber directly.

I would recommend talking directly with someone at American Home Shield rather than using the online portal, to ensure coverage before paying the fee. To summarize, my experience was only mildly disappointing, as the initial ease of the process didn't make up for the lack of coverage clarity.

Whenever I need assistance, I make a phone call to American Home Shield. Their customer service has always been responsive and polite, making it easy to handle claims. My experience with them has been quite positive. I truly find them a reliable company to work with. If anyone were to ask me, I’d certainly recommend them for being a great company.

Of course, there are some costs associated, especially with service calls that can add up, such as the $125 fee. However, with various repairs like the Sub-Zero, Nautilus managed multiple visits under one service call, saving me from extra charges until further repairs were required by a different technician. Overall, I'm satisfied with the service I received.