American Home Shield Reviews

The initial issue was my sink was not draining like it was supposed to. I was thinking it wasn’t draining like it should, whether it was the drain or the garbage disposal. Northwest Sundance Services Inc. Portland came out. The contractor filled the sink twice and said it was draining okay, and said to check it after 30 minutes, if it’s not draining okay, call him and he will come back. The drain would fill up just about to the top of the sink when I was rinsing dishes. But now I’m doing it where if it does come to the top when I’m doing dishes, I just run the garbage disposal just a couple of whirs and it’ll drain itself.

AHS is fairly quick at getting out. Sometimes I have to wait, but nothing drastic. Most of the time, it’s not really an emergency. I have had no problems at all with AHS. They’ve all been very nice.

The most recent service was really good. There was a leak in my tub and a problem with my garbage disposal in the sink. K & S Plumbing Services fixed both problems. They actually did a good job. They had to come back for the tub leak because they had to order some parts for it. They had to replace the stem. It took maybe three or four days for the parts. They came on a Friday, and they came back on Tuesday to finish the job in one day. I didn’t have any complaints.

I had a claim where Hi-Tech Appliance Services came out for my wall oven, which was not working. Contractors came out twice. The first contractor was garbage. He had no knowledge of anything. The second contractor, Hi-Tech, was very, very good. That’s the only company I want back in my home. He knows his appliances, and I was very happy with him. Right now, I’m waiting for a new oven. I haven’t picked one out yet because I haven’t had time, but I’m planning to look at Lowe’s before I make my choice.

I’m probably going to move up to a higher-level plan now that I understand how the warranty works. I want the best plan from American Home Shield.

Recently, I called American Home Shield for my ice maker that was making a bunch of noises. The tech came out and told me what to do to keep the ice from overflowing and hitting the back. It still kept making noise, so he came out and replaced the wire the other day. I really like that guy who came out. I also like the people that that they send out any time I called. They don't always answer and are not easy to get ahold of, but they're very nice and helpful.

The only issue I had years and years ago, my microwave just kept messing up, even beyond the three-month period where the contractor can come back and do it for free. I could have bought multiple microwaves with the amount of money I paid. They finally just replaced the whole thing, and I haven't had a problem with it since.

As a matter of fact, I was gonna reach out to American Home Shield because my price increased. I started with $70, and my monthly payment now is $199. That’s pricey. I don’t like that. But, overall I’m satisfied with their service. I have been with them for five years now. I have at least three or four friends who signed up with them. I’d say American Home Shield has been very helpful. They have taken care of our needs, whether it’s fixing or replacing the appliance.

I have been with American Home Shield for 10 years. They renewed my contract last month, but I didn’t get a renewal contract. I know they charged me. I was thinking I would get it early this month. Overall, I’m satisfied with their service. Everything has been really good.

AHS has never replaced an appliance. They’ve always just fixed it which is fine. But this time it pissed me off. I think they could have at least kicked down some kind of money. The premium is just short of 100 bucks a month andI figured they could do better than what they did. Other than that, they’ve done pretty good job.

My refrigerator started freezing in the top part. And you could see the ice forming in it. It seemed like the temperature was set too low. And on the side of the fridge, you could see water droplets and it’s always leaking water..

Two days later, I saw the same ice come up. I wasn’t sure what that was, but by the time I’m there, I said, Okay, I’m gonna make a call. That ice melted and I haven’t had any problems with it again. So it’s working okay now.

The service was very fast. I went on and I submitted for service and I got a response very quickly. So that was very good with this company. I’ve had issues before and still wasn’t resolved with another company when I made a claim.

He quickly replaced the ring and the two posts that hold the toilet with wing nuts, made the flush better, and put everything back together. Did a great job.

The biggest item we had was the tankless water heater. And it was a little bit tricky to get it working because it's complicated, but it did get done. That was something like $7000 that we avoided. It wasn't cheap. And we paid the flat fee. And there was a little bit of charge because some items aren't always covered 100%. So, I paid $1000 for it, without the warranty, it would have been much more expensive.

We were given all the contractor information including the technician’s name and his contact number, in any case I wanted to reach him before he reached out to me. The contractor was good. We've had him before because he serviced our clothes washer, and he was excellent. Very highly skilled, professional, and very timely in terms of getting back to us and responding. We have no issues with this guy at all.

We’ve spoken with our daughter and her husband about getting a home warranty since they don’t have one currently, and we’ve expressed that they should consider it because of two reasons. One for their own property, and then two, they have a rental property. So, if they were to do a commercial version of AHS, that might be advisable for them.

We like everything else. Though, the issue is the increase in cost. And I know that everybody's costs have gone up, but that's quite a significant jump in cost from one year to the next. And so that was a little bit problematic. And I don't think there's anything much you can do about improving that, but it is a bit troublesome. And we have looked at other home warranty companies, and we even tried one out. And to be honest, they were terrible, so at this point, we've had to bite the bullet on price and stay with Home Shield.

We’ve never been disappointed with customer service. There is one thing, though. And this is not specific to Home Shield. We have had trouble on occasion where they are in our area where we live with specific tradespeople, like whether it was plumbing or whatever. They didn't want to deal with any home warranty companies at all. And they wouldn't. And that creates a bit of an issue if you can't find service locally here, someone who is willing to work with a home warranty company. And so we have had that issue.

I had to fight for them because AHS has a contract with 24 Hour. They are the worst plumbing company in the state. They were unbelievably rude, and didn’t do the work right. I had to push the issue to get the right guys. I had to fight for Oakley the first time and that took three or four days because they didn’t want to do it. This time AHS went, “Yeah. He wants Oakley. Give him Oakley.” Oakley came the next day. The ability to choose your own contractor is an absolute. I can’t say it enough. AHS in Jacksonville, Florida needs to send plumbers out.

I was a bit worried ‘cause they said they wouldn’t get a water heater in for me for a week. I called them and told them that I couldn't go that long without a shower and asked if they could get a water heater sooner for me. And then it came the next day. I have recommended AHS to my neighbors.

We got it back, and the oven turns on, but we cannot control the temp now with the up button. It will go down, but it just won’t go up. We were using the timer before on different things when we’d cook on the oven, even though we couldn’t bake in it, but we’d set the timer, and the up button worked then. Something happened between him taking it out and repairing it that the up button just stopped working. I’m still at a standstill. He came out about a week and a half ago, and there’s been no follow-up.

I’ve had American Home Shield since about May, when we bought the house. I tried to do one claim for the rekey service, and they canceled it. They said there was no company nearby, even though it was offered. I’m not too happy with how long it’s taking right now and how everything’s turning out so far.

While I was out of town, they actually called me back again and asked if they could come because they have a technician available. And of course, while I was out of town, I couldn’t do it. So, we kept our original appointment. But they were very proactive about trying to get out and getting this issue resolved.

On the appointment day, the technician came in. He ran the dishwasher, checked to see what the issue was, found out that the hose for the pumps inside the dishwasher was leaking, and then he replaced it. And it’s working fine. 

I’ve had AHS for six years now, since I bought this house, but I had it on a house that I owned previously in Virginia. I like them because they’re quick, and it’s easy to get service. Sometimes, for certain things, it takes a while. Anything that’s done through Sears seems to take a while, and that would be my biggest complaint. But that’s not about AHS, that’s about the ability to get service through Sears. But AHS is worth it, especially if you’ve got an older home and you’re concerned about your appliances.

The technician who came was great. His name is Nigel. He came early because he was already in the area, and he finished early with his previous job. So, he asked me if it’s okay to come by, and I told him it’s okay. So, he came, and he introduced himself. He pulled out his little booties to put on his feet to make sure they don’t track in my house. And he explained what he believed the issue to be. He assessed it and told me what it was and what the steps would be. Nigel was fast, didn’t take long, professional, and took all his trash with him.

And he had a garbage disposal on the trunk in his car, but he didn’t have the faucet. So, he said that he can install the garbage disposal, but he had to go and get a faucet, and he would come back. He said that they would call me for the faucet installation, and I need to schedule another appointment. And then he came back out.

He tested the dishwasher before he left, and it was working fine. And then, he did the faucet, and he tested it, and it has been working fine. Since the garbage disposal was leaking, we put a bin to catch the water. And to make sure it wasn’t leaking, we pulled out the bin, and it was empty. So, everything was still working good.

I may have used AHS early on when I bought my house, and I’ve been very pleased. I don’t know how much I paid, but every time I think about getting rid of it, now that I’ve been in the house longer, I’m just concerned that I’m probably going to really need it now. So, it’s definitely worth it for a first-time homeowner because you don’t know what kind of expenses will come with things breaking down.

The repairman made a double trip around. He said he can't fix it if he can't hear the noise. Hours after he left, I called him and asked if I could send the recording to him first. He said I could. So, I sent it to him, and he heard it. He came back and found out it was just the vibration.

I do want to say that he was very nice, polite, and helpful. He really took his time to explain everything to us.

But in fairness, AHS did refund the service fee for the washing machine, so I didn’t have to pay the $125 deductible. And it’s not American Home Shield’s fault, and that’s the sad thing. They did what they were supposed to do, but their contractors want to work like bankers. I’m an accountant and assistant controller of our business. Regardless of who did something, it still falls back on the business name.

Myers told me the thermostat, and a coil needed to be replaced, it’s covered under the warranty, and they’d be coming back out Monday or Tuesday to fix it. But they never came, so I called AHS, and found out they wouldn’t cover it because Myers had written it up as, “Owner caused the problem.” Why did Myers do that? ‘Cause that’s not what they told me.

The customer service reps at AHS genuinely wanna help. But the problem is the way AHS writes up their policies, they don’t cover anything, but they charge you money just to have somebody to come out and do nothing. So, I paid K&S and Myers for nothing.

I purchased AHS for my home in ’21 and just let the warranty expire. Then I realized I wanted to keep it, so I purchased it again and they have sucked since then.

The second technician came in and decided to put water up to the unit and fill the collection reservoir and from that, he was able to identify that there was a blockage. The pan was overflowing into the house. He was able to remove that. I didn’t have to put in another claim. Everything was well done.

A Realtor recommended AHS. My dad passed away, and when we sold his house, she recommended putting a one-year policy on it. She said she’d worked with AHS before and really liked them, so I decided to do it. And then my fiancé also had it on her house and liked it.

Overall, it works. I’m very happy with the company and the service. I have no complaints. Their platform is straightforward. I had a problem before when I didn’t have the service, and I had to pay a lot of money to get it fixed. With them, when you have a problem, you file a claim and they take care of everything.

Generally, they’ve been good, like the plumber who helped us in Hilton Head and this last AC repair we had. The technician was very helpful, checked out the existing warranty on the unit, and found out that it was still in effect from the manufacturer. A motor had to be replaced. He came back with a new motor, a $1,500 item, and installed it. There were maybe four visits, and it was sort of a difficult repair. He identified exactly what the problem was and fixed it as quickly as possible. He was conscientious in doing it right and didn’t cut any corners. The multiple visits were inconvenient, but it turned out well.

I’ve had several homes with AHS. I make it almost a requirement and even my adult children get it when they buy a home. At one point, I had to go with a different service but then I would just come back. I’m very satisfied. Sometimes customers don’t understand that the parts take a long time to come in. It’s not necessarily AHS’ issue but it’s the world we’re living in. As for me, I’ve always had a good experience.

I have a girl in my office that just bought a home and she had something broke. I told her to look into American Home Shield. Then, I have another co-worker and she’s been with AHS for years too. Unfortunately, she had a lot of incidences that they had to come in but they worked through it.

Every home should have a warranty. A lot of people think it’s a waste of money until they have something major break and when they’d wish they had it. A lot of people also don’t realize what’s covered so they think some things are covered. For what it’s worth, it’s the homeowner’s responsibility to do preventative maintenance. When they come out, and they’re not replacing something ‘cause it’s abused or you haven’t maintained it, you have to own up to that. So if you know your contract and you know what you’ve covered, it should be seamless.

There’s also ease of submitting a claim. There’s quick response from the appliance company. When I put in a claim, I find out what the service company is gonna be and their phone number. If they don’t call me quick enough, I’m able to call them and reach out. I like that communication and follow-up.

The tech also said there were no mechanical issues with the garbage disposal. He never even went into the house and looked at the garbage disposal. But he put on the paperwork that it did not need to be repaired.

I called AHS and they sent somebody else to check. The tech walked through the house and checked everything. When he did, he discovered a toilet upstairs running. It turned out, it wasn’t the foundation but it was actually the water heater.

The tech was wonderful. He checked the garbage disposal and did everything he could to see if it works. The motor was gone and he said it needed to be replaced. He went right to the truck and checked what he had available that he could put in that day. He took care of it right then. He did excellent service.

They also had to check the water heater again to determine that it was actually the issue. We got the water heater fixed. The extra $692 on top of what we were gonna be paying for the water heater was more than we could afford but we did get the cash out from AHS. We had a family member who is a master plumber put it in.

From the beginning, the service was terrible and I was not satisfied at all. I had to keep calling to find out what K&S was gonna do about the water heater. But the guy never called back. When I called AHS, I was told that the first tech said the water heater and the garbage disposal were fine. I asked her to look into her notes. When she found the note of the second tech, she put the request in. Nobody even put anything in saying the water heater had to be replaced.

My experience with AHS was good and they took care of us. But I did have a problem with K&S. When AHS told us who was coming out, we read the reviews and they were awful. We asked AHS not to send them but they said they already contacted them and had been already scheduled. But other than that, I like AHS. They were only functioning as a warranty company receiving the information from the contract company who went out and checked. They did their part.

He comes out and says it was a pump issue. He said that it was gonna take two weeks to get the parts. I called the guy in two weeks and again, he told me to text him. So I text him and there was no response. Three days later, I got a schedule for an appointment. I accepted but I didn’t really have a choice.

He sends someone who was new. The tech was putting a part in and it didn’t take very long. Right before it was done, I asked her to test it because the sensor that triggers was the issue. The water was not being pumped out the dishwasher so after you run a normal cycle, it would eventually trigger.

So she tested it and it didn’t work. She starts looking around and got the drainage hose. Then mid-sentence, the person who owns the company was on the phone with her and said the hose wasn’t standard. I asked what he meant and he said that it wasn’t a Samsung hose. I tried to explain to him that it was a new washing machine. Nothing’s been touched and everything was original. He was telling me that AHS will not cover this repair for something to do with the hose.

At this point, I had been without my dishwasher for over a month. I was frustrated but I already knew how the game goes. This was a part of the shakedown. I asked what it was going to take to fix it and he said $100. Now, I suspected that the hose did not cost $100 but if that would have solved the problem right then and there, I would have paid it. I’m paying for the convenience of getting it done in the moment. We agreed to the $100.

When I said I will give him my card, he said it had to be cash. That’s when he triggered me. He said it was because people refuse charges after they pay. I said it was because he was trying to scam them and that he didn’t go back to AHS. He was trying to rip me off $100.

Long story short, he called AHS back. He told them a version of the story that made it seem like there was something beyond the normal that was wrong with the dishwasher and that I needed to pay something. It put my request into an invalid state. I called AHS a couple times.

One great thing about AHS is that they have the video call. I got on the phone with a repair person and he confirmed that that should not have happened. He was very helpful but I still had to call back to get another appointment. They said they can’t send out another person and can only send the same person out. I was trying to explain that I didn’t want the same person because I didn’t have a great experience. So they said I had to pay again.

Another thing that was in favor of AHS is that they do have a second opinion. But if the person they send out co-signs what the other person said, they were gonna charge me automatically. I really didn’t feel like I had much choice.

When they told me that they were replacing D&J with Amtec, I was actually happy. The guy came out and in 30 minutes, my machine was fixed. And surprise, the problem was that the part was not installed properly. Amtec was awesome and they were professional. I have more than one experience with them which was good.

The app is super convenient, too. But sometimes, I gotta go through more than one person to get something.

I’ve been with AHS for 15 years now and I’ve always been satisfied with the service. Anything I needed fixed, they explained it to the utmost and told me what the follow-up was if there was one needed.

The toilet kept running or it wouldn’t stop running after you flush it. So, he came and he said something needed to be repaired. He repaired it and now, it’s working. All of these were addressed on the same day.

I would definitely recommend it because when you have an AC unit to go out, or refrigerator or something. I know me. I’m not prepared for those additional costs. So, American Home Shield, that really helps. You pay your copay. They either fix it or replace it, so it just gives me a peace of mind.

Overall, it was a good experience with American Home Shield. In setting up a request, I always go by phone because I like talking to somebody. The contractor who came out was upfront and honest, and he did what he could. The repair was okay, and the issue was resolved. I have been satisfied with their service, and I would recommend them.

They sent a guy out from FixIt, he checked the walls, said that there wasn’t a leak and it was probably the dryer vent. We haven’t seen any more leaking, but we haven’t closed the hole back up yet just to make sure before we actually seal it up.

The thing is they take too long to come out. When we put in a work order, we gotta wait on the assignment, and the person assigned has to work within their time to come here. Sometimes they’d say they’re coming, but they don’t because they get behind on whatever else they’re doing beforehand.

I also had a problem with them on my water heater. No one informed me about bringing it up to code. I’ve been paying American Home Shield for six years and I’ve used it only once, but I had to pay an extra $600 for that.

We haven’t made that many calls to American Home Shield, but they’ve always been very responsive. I tell everybody that the company is very professional. It’s a lot of money, about $1,200 or $1,300 a year and $100 per service call. Some of our friends have cheaper service. We pay as much as we do because, for the most part, the company has always had professional service.

Their contractor came and checked the problem out. He pulled the refrigerator out, went in the back, and he told me that I was going to have to remove everything out the refrigerator. He had to order the part because he did not have the part with him. That took close to two weeks.

They then called me and they set up an appointment from 8:00 to 12:00 and he was on time. He was very professional, dressed nicely, and polite. He went in there and did what he needed to do. He did not do a lot of talking, but he took care of business and my refrigerator got cold. He also did something that I admire. He explained to me how humidity falls to the bottom of the refrigerator. I then put some food I wanted to save at the bottom of the refrigerator, and it worked like he said.

I called back to complain and ask for a refund, and they said that I can't get a refund because they have no record of what the previous agent spoke to me about. Ok, but what about the call logs? As we are always told, the call is recorded for training purposes. I was told they cannot go back to the recorded call for a multitude of reasons. So now I paid 2 months worth of service for a home I didn't even have. We'll see if the cancellation happens now, or will I get charged for a third month for a policy I called to cancel multiple times.

That said, I would recommend them if somebody was buying a new house. We had an issue with our air conditioner, where it was plugged and dirty so the contractor cleaned it. Then he told us to clean our vents around our house so that it could get out. My husband still has to do that. But otherwise, it works a lot better.

We got AHS just recently because we moved from Chicago to here. My husband likes the way they answer his questions. They provide excellent and we’re satisfied.

I thought everything was going well. But the next day, the temperature would not go down. My AC was not cooling. There were multiple issues. One, the thermostat battery was bad but that was replaced. The second issue was that there was an issue with the Freon. I called again to do the video call with the diagnostic with the technician. This time, they were charging me 100 bucks just to do the video diagnostics. I thought that was supposed to be free.

I called American Home Shield and I couldn’t get ahold of anybody. When you do a claim online, it’s pretty fast. This time, I went to the prompt and it was very frustrating for me. I generally like to talk to people and I don’t like to go through the automated system. I tried again and it was the same thing. It kept saying it was 100 bucks. If I were to pay 100 bucks for a video diagnostics, I might as well go ahead and have a service call. That was what I ended up doing.

I received an automated email saying who the contractor was. When I get the email, I don’t wait for them to contact me. I usually contact them. When the tech initially came, he said the condenser was frozen. There was ice in the compressor. He said we would have to let it defrost and he would be back the next day. He came back the second day once it was defrosted. He said it was low on Freon, so he had to put Freon into the thing. The AC is okay now. But the tech didn’t go after the root cause. If there was low Freon, why was that? I asked him if he wanted to check the coils to see what the root cause was. He said they didn’t do that for low Freon. I’m worried this issue is gonna happen again if we don’t get to the root of the problem.

My brother has American Home Shield and he spoke highly of them. He signed up my parents for the warranty as well. There’s been nothing but great stuff. He convinced me to sign up with them as well. But I have made one claim so far and I was a little bit disappointed with the way it went. I have another service call set up for Friday. I have to get my furnace inspected. I’m gonna see how that goes.

I did what I was supposed to do. As soon as I called American Home Shield and he came back, he was really good. But the technician came at the wrong time. I had something to do that morning and they sent him out anyway. Fortunately, I had got it finished and was home. Otherwise, I would not have been at home. The technician that came out had no idea that he was not due to come out. It wasn't even the same day. But he got it fixed. He knew exactly what it was. He wasn't rushing me through and took time out and fixed it. He was awesome. I was very, very pleased with his work.

I've been with AHS for 20 years. When I bought the house, the older couple told me they gave me the home warranty. He told me to keep it, that it'll come in handy. It was a lot cheaper then than it is now. I've had some bad service over the years. But for the most part, American Home Shield is a good company. When something's not working, if they can't fix it, they'll replace it. That's what they've done over the years.

However, everything's going up too high. That's the only thing I can complain about. It just costs too much money. But I haven't had that many instances where the service was bad. I've been very pleased with American Home Shield.

In terms of American Home Shield service, there are two things I like. First, it’s easy to get through to talk to someone. They’re straightforward. I always have an option to speak with an actual person. They have no problem with just doing it on their end versus being automated. It is easier than getting frustrated trying to figure it out myself. It’s best to talk to a person because I don’t think an automated system can prompt me to do several things with the issue I had with my sink and water heater before. So that's usually when I ask customer service to help me. Secondly, the customer service knows exactly what I’m talking about. I don’t even know how to describe my issue, but they know what to do and what specialist is needed. They always nail it.

If a friend or a family member were concerned about finding a company that’s honest and does the job right, I would recommend American Home Shield because of their affordability and can fix things accordingly. They have been very helpful and prompt.

My garage door wouldn’t open. There was a disconnect between the button on the wall and the sensor. I had to literally hold it and push with all my might. Garage Door Experts changed out the wiring and fixed the laser. He made everything communicate and talk. Whatever the disparity was, he fixed it. He was amazing. He did it the same day that he came out.

With the garbage disposal that needed to be changed, the American Home Shield vendor told a lie twice and said that they came, but they did not. They closed out the claim saying it was finished. I had to reopen the claim, which took about a month of me going back and forth. This year, I had to get that same part, that garbage disposal that was supposed to have been fixed with them. I did it through HSA, and I just felt like HSA had better vendors. I used the same vendors, but I never had the same vendors that American Home Shield would send out that I had with HSA. There were some subtle differences.

AHS kept increasing the prices and the deductible. Based on the poor merchants, it wasn’t worth my payment. The waits were too long. On the flip side, with HSA, it’s a cheaper price and I get a military discount. I’ve never had a bad report about a vendor. They kept in touch and showed up on time. They were always nice and courteous. I felt like I had better vendors for a cheaper price. If I have three plumbing issues in one claim, I pay one $100. With American Home Shield, it would be $300. For HSA, if it needs Freon, they take care of it. There’s no limit.

Recently, I had an issue with both of my HVAC units. American Home Shield said that they gave me a payout and I didn’t get something fixed, but I absolutely got something fixed because I paid an additional $4,000. I took the money and got what they told me to fix, plus some additional upgrades for the code, and I had to pay the difference with the Freon. I think I got wet switches put on the unit and lightning protection. They were trying to say I didn’t fix it, so therefore it was not covered. That was absolutely a lie. I sent that paperwork in to prove that I got that done. I was able to get both units serviced. Going through the HSA side is much easier and much simpler.

In the house, there was a heating and air conditioning unit upstairs and a heating and air conditioning unit downstairs, which had serious issues. I initiated the HVAC problem on the phone because I wanted to put two units in. They both had different issues. AHS assigned somebody, and I actually looked them up, and it was pretty poor. I asked for other choices. I looked the other choice up, and they were extremely positive. For the upstairs, the contractors got the parts and fixed it. It took a while, but I thought they were great, and the result was excellent.

The last service call is still in progress, but based on what’s been done, it has been good. I reserve total decision until this service is complete and I have more experience with different providers. But so far, the contractors have been good.

If I were to cancel and redo the policy as a new client, they would charge me what they were charging me before. So, it’s a lot of back and forth with American Home Shield. The customer service is not friendly. They don’t understand what I’m saying. It’s horrible.

I’ve been with American Home Shield for over five years, and I wouldn’t recommend them.

Everything is usually good. But just like with any kind of insurance, a lot of times, you end up waiting longer than you would be if you were gonna pay out of pocket. You wait to get the appointment, and then there could be a delay. That's the biggest thing. If it’s something that needed a part, then you’re gonna experience a longer delay. A lot of times, we just go in knowing that we’re gonna have some delays.

The last call we had was an AC repair. The technician wasn’t able to fix it the first time. He stayed really late that night, 10:30 or something. Then he had to bring somebody out the next day, and they were able to get it fixed.

Most experiences have been great, but there’s always those few that end up taking a lot longer. It’s a little discouraging.

The AC worked fine that day. The next thing you know, it tripped and didn’t restart. The technician said it’s something with the breaker, so American Home Shield had an electrical company come out. The electrician swapped out the AC breaker and put a stronger one in.

From that point on, the breaker tripped automatically and the AC won’t come on. I close the breaker and my lights flicker and it trips. I recorded a video of it. Then the electrician switched it back to the HVAC company. HVAC company claimed that the AC needs to be replaced completely and gave me a quote.

The technician that came out was knowledgeable. However, the electrician that they sent, I don’t believe English was his first language. I wasn’t there but my wife was, and it was hard for her to understand him.

The HVAC contractor said American Home Shield will only cover $2,000, and I would have to cover $5,000 for the rest of the replacement. I don’t have $5,000. I haven’t had my AC working properly all summer, and they came out in September the 5th. I’m sitting in my house in 90-degree temperature with my wife and kids. So, no, the situation is not resolved.

I’ve had other problems. They sent a technician out for my dishwasher. The motherboard was fried, so they replaced the dishwasher. They replaced some electrical outlets in the basement and also replaced my ice maker.

I’ve been with American Home Shield since 2019 when I bought the house. Since I’ve been with them, the price has gone from $70-something to $80-something. Now, it’s $120.

When I talked to the warranty company, they said it was because of the coronavirus. The materials and services went up for the service companies, and so they had to increase the price.

I’m paying $120 a month, then I have to pay $120 to get a technician to come out. It’s ridiculous. I’m probably gonna look for a different home warranty company. The price is terrible now.

When I call, I don’t always get somebody immediately. But when there are certain issues, like a missed payment, they would call me instead. There have been times when there’s no option to make a manual payment online, or I needed to change my default payment method.

Actually, making a service request, doing a recall, looking at what is included, downloading or viewing my contract online, that’s easy. It’s fast and simple to navigate. Overall, I’d recommend people get a home warranty but not necessarily with American Home Shield.

The technician asked me what was wrong with it and I told him what it’s doing. He acted like he had no clue, and it turns out he didn’t. He ordered the part three times which took a long time to arrive, but it still did not fix the washer.

I asked American Home Shield if I could get someone else, but they told me I’d be charged another fee. Another contractor came out and also ordered another part, and that was a three-week adventure. In the end, nobody ever ordered it and was not on record, even though they told me they’re going to FedEx it.

American Home Shield finally decided that they’re going to give me a new washer. I asked the warranty if I could cancel and get a refund. I’ll just get it fixed or replace it myself next time within a day. Ultimately, I waited nine weeks, then I got a brand-new washer.

It seems as if they try to dodge everybody. They have a reputation of holding out on repairs until someone gives up and buys instead. They’re much more concerned with getting surveys than they are actually getting work done. I’ve filled out a survey every time anybody came by or talked to anybody, and that’s really annoying. Anyway, they’re incredibly incompetent. I’m not impressed at all.

When I called customer service to ask why, the only explanation offered was “global inflation” and a need “to continue providing great service.” That answer doesn’t line up with the facts: global inflation is running around 5–6 percent, not 20. Competing companies such as Liberty Home Guard quote roughly $68 per month for nearly identical coverage in my ZIP code (92130). After a decade of timely payments and minimal claims, this feels less like inflation and more like a loyalty penalty. I’m disappointed that AHS continues to raise premiums so aggressively without transparent justification. I hope AHS leadership reviews this policy and provides a fair rate adjustment for long-term customers.

Ken and I had a call to better understand the situation and my frustrations and offered something I wasn't aware of, a second opinion on the claim denial. After Ken offered this, he also secured another electrical provider to come review the issue. Ken explained the options to me about requesting a second opinion on a claim denial and that as customers, we have the option to do this each time. We had a little scheduling mishap but, were finally able to get the contractor to review the issue on October 21.

Original Review: Oct. 8, 2025

AHS acquired my previous home warranty company, Landmark Home Warranty, and transferred the contract. Service has been spotty at best but, all claims over $200 - $250 have been denied, leaving me with significant out of pocket. As my contract is expiring, I advised them that I would not be renewing the agreement. That is when they started the hard sell and passing me to three different people, none of whom would take no for an answer when I told them I would not renew.

The most recent denial was for my attic fan, a covered item under the warranty, but the electrician could not get to the fan and said it needed to be serviced by a roofing company. The technician's write-up stated it was unsafe to get to the fan but, I can get to it with a ladder through the attic. I have attached photos to show the space in the attic to get to the fan.

Another denied claim was for my spa heater, which was covered under the warranty. They stated that there was a freeze that damaged the spa heater and caused the leak. The pool filter ran constantly during the freeze and there was no indication of frozen pipes, ice outside the unit, or leaks. This resulted in a $5,000 out-of-pocket expense to replace the pool heater.

Electrical issues and other pool equipment issues have also been denied, resulting in significant out-of-pocket expenses. These due to their terms and conditions, which are ways they use to deny legitimate claims. Now, they have some very good contractors and I have saved the contact information for these contractors as I will use them but, don't see a need to pay a monthly fee for continual denied claims.

I’ve had AHS for about six years now, and even before that for a long time on different properties. My experience is that I have a good list of access to a lot of contractors, but I don’t appreciate always having to come out of pocket because of the hidden charges they say they don’t cover and I’m paying anyway. Still, the convenience and security of having a one-stop shop to get maintenance done pays off, it works.

The techs haven’t been the best. The first situation I had was with my AC. The technician didn’t seem very knowledgeable. They only covered the repair but then they wanted me to pay out-of-pocket for the Freon. It was a ridiculous amount of money so I had to go and find my own person. Then with this recent claim, it was the same thing. They didn’t give me any other options. They only sent one plumber and then they told me that if they sent out another one for a second opinion, it would be an additional charge.

I hope they provide other options for the customers and not leave them feeling like they have to figure things out on their own, especially for those like me who is a first time home buyer. I’ve only been in this house for a year and I’m still trying to figure things out. I don’t feel like they were very helpful in this instance. I had to reach out to my own resources to get this situation figured out and resolved.

The contractor who came was fine. He told me that it needed a compressor. And then he brought a compressor, put it in, and it didn’t work. So, he had to order another one. And then they came back and put it in, and it’s working now. I was without an air conditioner from August to late September, which was during the hottest month on record in the country.

I like the coverage that I have with AHS, but it seems like no matter what the service is, they always find a portion that’s not covered. And I always have to pay $2,400 and $1,000 in spite of having American Home Shield, which has been my experience on the two air conditioner repairs that I’ve had.

With my recent claim with Patel’s Plumbing, I had a water heater that wasn’t working. It took too many days for AHS to assign me a vendor. And they initially assigned me a vendor, but that vendor responded two days later, advising American Home Shield that they couldn’t do the call. In the meantime, nobody had contacted me in two days. And then I had to go back and start over. And they put my claim at the back of the line. And it was two more days before Patel’s Plumbing was actually able to get there. So, I had no hot water for four days.

AHS is a process that you can utilize if you need to make a call to streamline getting service. But if I can pay for it out of my pocket, I would go with something else. Warranties are good for expedition. But lately, I’ve seen in the last two or three years that the warranty companies are losing in the customer service area of being expeditious. So, they have to do a better job with who they deal with.

I’m a Realtor, so I sell a lot of their plans. I’ve had their plans for a long time. And they’re slow to get people out. It usually takes two or three days to get a response back from the actual technician who's gonna come out. And a lot of times, it depends on what it is. I know everybody’s busy, but if you’re not getting heat in the wintertime, if you’re not getting cooling, and it’s hot summer, when you call those companies on those things, they get to you quickly.

I’ve had issues with different appliances a number of times, and it takes them two or three days to get the appointment set up. I’ve got one going right now, and they got back to us yesterday, the first working day, which is fine, but they’re not able to get to us till the 15th to actually come look at the system. And I know that these appliance companies, there’s not a lot of them that do that kind of servicing work. But I think on the appliance side of it, it just takes a long time to get them here, to get it diagnosed, and then it takes two, three, four, five days to get it approved through AHS. So, if you put in a claim, it might be three to four weeks before you get it resolved.

But on the back end, they take care of stuff. They are good on the back end as far as what they’ll pay. But the upfront timing to get it diagnosed and to get it figured out as to what the claim is and what they’re gonna do, it takes a while. So, they’re good at getting it done, doing it, and paying for it. It just doesn’t happen fast.

AHS has been very good. I've used them for years and years. I have actually recommended them within the last week.

And he did a thorough coil cleaning and checked everything. Checked the circuit boards and the heat exchangers. And I do have limited experience. When I was in college, I worked as an apprentice HVAC mechanic. So, I knew what he was talking about. But he was just thorough, courteous, professional, respectful about coming in the house, if I wanted him to take his shoes off, or if I had any requirements or any pets. He was just aware.

I submitted the claim online, and May Heating was the luck of the draw. I’ve been getting another company prior to. I think it was Piedmont. Obviously, they had not remedied the problem, or I wouldn’t have been submitting another claim. I was able to submit it online. American Home Shield’s online ticketing system and submitting a claim is very easy. It’s a small deductible, 125 bucks. Sometimes there are additional charges for things that aren’t covered by the warranty. But these trips for the AC were covered completely for the 125.

As far as American Home Shield goes, one disappointment I did have with them is that because I felt it was a continuation problem that had not been resolved yet by their qualified technicians, I didn't think I should have to re-pay. But they said because it had been longer than 30 days, it had become a separate claim, which I didn't agree with it. But they stood firm on it.

And American Home Shield, too, about every three months, their price will go up by $10 per month. I think a little more communication to the consumer when the price is gonna change would be nice. But they've been very easy to contact. And their customer service reps were courteous and helpful. I found them very handy. And I periodically review any continuing subscription services that I have and go look at their competitors. And you can call them and play them against each other and get a better rate. In all fairness, if you compare them to other merchants, the price differential is not super significant.

My husband didn’t have issues submitting the claim online. The only problem was it took the contractor a while to come out, longer than we had hoped. He couldn't come out for a week or so. It's because we live in an area where there aren't very many people under any home warranty policy, apparently, and the contractor had to come from somewhere else to come here and work on the garage door. That's why we changed to American Home in the first place. The previous company we had couldn't get anybody to come out and work on whatever it was we needed.

Other than that, everything else with AHS was fine.

Finally, AR-TEX came back out and found there was a leak. Everything was corroded. They couldn’t replace the compressor, and I had to wait another two weeks before I got a unit. So, I ended up getting a brand-new unit and having to pay $2,300 in non-cost. The problem was not really with them, it was more with American Home Shield.

I’ve gone through legal and the escalation department and never spoke to anybody. I was without air for almost a month and a half in 100-degree weather. It caused hardship on my family. It was a horrible experience, and I definitely am very disappointed. I would not advise anybody to go with American Home Shield.

The contractors were good. They explained what was going to happen and whether they were going to order the parts. I got an email saying the parts were delivered, but I had to call a week later, and they said they didn’t have one part. I’ve had the home warranty for three years. They do help and resolve issues, but sometimes it takes a little too long. It’s a little pricey, but it does work.

I had a plumber here for something else 'cause I didn't have time to wait for AHS to send me a plumber when my toilet was leaking. They checked my water heater and said, "Your pressure is not right. This means that it may be failing or there was a thing on top of the pressure. You really need to replace this pipe."

So I put in a request. A guy came and said the pipe needs to break before it could be fixed." I was like, "If it breaks, water would be all in my house or my heart would burst. I'm trying to get ahead of time." That didn't get fixed either. I did keep the contract, but I was like, "I am not going to pay you more money when you won't even service the stuff that I need serviced."

It would be better if they say that there is actually a problem. The homeowner is trying to get the problem fixed, because if it's not fixed, it would lead to other problems, and they wouldn't fix it. I get all my air conditioner, water pump, and furnace serviced. I get a service contract. They're serviced twice a year so I always know.

AHS keeps going up on their charges, though. I was with them for a long time and it was only $25 for the downpayment. Now it's like $100 or $125. Also, when you have an issue with your appliance, your first instinct is to see if you can fix it. With AHS, if you have tried to fix it yourself, a lot of times they don't wanna accept the warranty or help you. They also only take care of the things that are in the house. What happens if you have an issue outside the house? A prime example would be my air conditioner. It's outside the house. Would they look at it if I have a problem with it?

My last claim was for my washing machine and my microwave. There's a rubber seal in the washing machine’s door that was leaking and needed to be replaced, while the microwave stopped working. I had two service calls. The first one, the gentleman claimed he could not take the microwave out of the ceiling. It was over the stove and he didn't have the proper tools. He aborted the job and told me I needed to get back in touch with AHS and put in a claim again or see why it couldn't be done.

I called AHS back again to say the guy said he couldn't do it. I made another call and Passion Service Pros looked at it. It was a GE rep, a certified specialist who came out and it was resolved. Everything works fine now and I’m satisfied. They also gave me a number to call and options so I could select the microwave that they recommended. I chose one that fit the space of the microwave that needed to be replaced.

I live in one location and my properties are in another where my tenant was living. My tenant, on the week he was moving out, told me he had a problem with these two appliances. I had nobody to be there when the guy came to look at it, so I asked the tenant, “Can you stay an extra week?” He really couldn't, so I had to leave Connecticut to go to New Orleans just to wait for the guy to come look at it.

Once he looked at it and said what the case is, I had to wait for him to come back. I don't always have that kind of time. It just so happened that the second time I went back because the tenant wanted to leave, the appliance was coming the next day, which was good. They gave me a date on when the repair was gonna be made, so I went back on that date and got it done. I could come back home to Connecticut, but now I'm waiting to go back to rent the place.

AHS can improve the promptness of getting out to your appliance. If I call them for something like a refrigerator or washing machine, I might get it in a week. But if I go for my central air conditioning, it might take two weeks. You could wait a while but that's based on supply and demand. Central air goes down. It's summertime and it's hot, and a lot of people might be putting in calls.

Sometimes, the people that they send out aren't qualified service people. They sent a guy out to do my garage door. I knew what the problem was and wanted AHS to pay for it because I've been paying for their service. The guy came out and didn't know what he was talking about, but he said it was fixed and left. It wasn't and I was upset with it. I called AHS back, but I didn't want to get bothered, because I knew what it was. I went on and fixed it myself. It was a cable issue, and rather than worrying about it, I just did it myself. I gotta call them and hope I can get them out here in the next couple of days. Overall, I've been comfortable with AHS. I've recommended them to family members. They've tried other services and haven't had success. They're gonna compare them to AHS and that’s why they got that bad feeling.

I have American Home Shield for the old house we bought as I like having peace of mind on all the appliances. I like the convenience of going online and getting a quick turnaround time. But it could be challenging for having some system that can just be continuously be repaired poorly. It is like it has been set up with some loopholes that do not make it customer-friendly. Something has shifted over the years that was not that way originally.

What I like most about AHS is can just go online and submit your thing. It collects the $100 which is a deductible. And then they reach out. They tell you who they’re reaching out to, and that we should be getting a call, and if we don’t, call the contractor. I like that I have the coverage when I need it. The coverage may take a little longer, like we had it at our home before the condo, and they kept trying to find parts to fix the microwave. And eventually, the parts were no longer available. At some point, it doesn’t make sense to keep having Reliable come out to fix part after part. Who’s making the decision there about what’s best for the customer and what’s best for the company?

I like that I can choose the things that would have coverage. You have to weigh how old your appliances are and if they are going to need some sort of repair in the future. You may pay it for a year. Nothing’s cheap today to have anything installed by somebody.

I have complaints about the plumbing. The company wants us to pay a lot of money out of pocket so I’m not happy with the plumbing situation. This house is only 21 years old, but they’re saying that my water heater had to be brought up to code. Even though I told them before that the water heater leaked, they gave me a hard time about it. The plumbing company told me to come up with an additional $500 out of pocket. I’m not happy about it. I have already paid the deductible $100 on each problems. I paid $100 for the AC repair, and then another $100 deductible for the plumbing.

Another problem we have was the shower making a lot of noise. Every time we turn on the water, it’s vibrating. The plumbing company does not wanna cover it. They’e saying that we have to pay out of pocket. They're either playing games with us or they’re telling the truth. I have to find out. I have to call American Home Shield and explain to them what’s going on.

AHS is a good company. We also had them years ago in the past. I would tell a friend or a relative to get the best policy and make sure everything is covered. Overall, they do a good job, go out of their way and work hard. They pay people money out there and try to keep their clients satisfied.

They really met the minimum requirements. When I had a dishwasher issue it took over three weeks. And my dishwasher still leaks. I’m probably going to cancel my American Home Shield.

The previous owner of the house had AHS and as a gift, they paid it up for one year for us. Once it ended, I switched the contract over into my name and then I just continued it on. The main thing I really like about it is that any issues I have is always resolved. Whenever I call, they take the claim with no problem and I never had any issues as far as no one coming out or if the plans didn’t work anymore. I’d tell my friends to get it because it comes in handy.

The plumbers from Waldorf Plumbing were horrible, though. They didn't complete the job. This is the second time they've come to my home and they’re not good. I've also heard nothing from either Waldorf Plumbing or AHS since I reached out to see if I could have someone else. The service of AHS works, but the quality is not that great. What could be improved is to have better vendors that they work with that are contractors.

Technicians provided good customer service. They were very polite, attentive, and I was really happy with them.

I'm really happy that I switched back to American Home Shieled. The reason I switched was during pandemic and it was hard to get anyone around here during that time. And that time, customer service wasn't there with American Home shield because they were shorthanded.

We're looking for a new home insurance because American Home shield's prices increases every year, and it seems like the amount of money we've paid every year would have covered the things that we're currently experiencing. It's significant for us to start looking other options like auto insurance.

Climate King came to address my AC issue which was a stoppage from the drainage. I had no issues at all with the contractor and everything was fine when he left. He unclogged and cleaned it out.

What I like most is that AHS reaches out. But what could be improved is the timeline for them to reach out, which should be within 24 to 30 hours. So, if something serious comes up, it could result in more damage.

Submitting the claims was very easy. I did the first one online and I called about the second.

The contractor who came was excellent. He diagnosed the situation and then said, he really had to do a lot of work on the refrigerator in particular because he couldn't find the model number. It took about two weeks to get the parts, but once he got the parts, he fixed everything within two hours.

I would say that these appliance repair guys that came were excellent. I struggled a little bit in my last submission where I had some air conditioning issues. It took several visits, part orders, and a long time to fix, leaving us without airconditioned in the middle of summer. This repair, however, was smooth and easy.

The original vendor that was supposed to do the repairs canceled and nobody contacted me. I had to reach out to see what was going on and found out the vendor had cancelled. So they assigned Sears, and Sears had a scheduled appointment between 8:00 AM and 5:00 PM which is a crazy window. but never showed, called, or emailed. My wife stayed home all day. I had to reach out to reschedule and they did it again, but they emailed me right before 5:00.

When they finally came after rescheduling they only repaired one appliance and decided not to fix the second, for reasons I can't remember. Now it’s been reassigned and I'm still waiting three and a half months later for one little part of my dishwashing machine to be repaired.

What I like most about the service is that once you call them and put in your claim, they come right away. It’s great, especially when you have things you’ve put a lot of money into that could go wrong once they’re out of warranty.

I called them back immediately and also called American Home Shield right away. They eventually sent someone else out, but it took a month. The second company was good, but the technician told me his hands were tied because of American Home Shield.

I am not happy with American Home Shield at all. I’ve had them for several years. I was with them many years ago and thought they were decent back then and easier to work with, but now they’re much more difficult. I’ve had ongoing issues with my air conditioning. I called a company out on my own because American Home Shield couldn’t even get someone out when my AC went out in the middle of summer. It was 118 degrees, and I had no air conditioning for more than three days.

The third-party company told me the unit needed to be replaced. So I got approval from American Home Shield, and was told to go ahead and replace the air conditioner and that I would be reimbursed. But when I asked for confirmation in writing, they suddenly wanted a second opinion and then denied it. They’re terrible. They deny everything and look for every little thing to deny coverage. Even some of the contractors they sent out said American Home Shield won’t cover anything.

However, for my most recent claim, the technicians were professional and friendly. A part of the unit was clogged and leaking water into the floor underneath. They unclogged it, put some type of drainage, so that it wouldn’t clog again, and I haven’t had any problems since.

You guys be careful. None of these companies are worth a darn, I feel like in America. We’re just stool pigeons. Thank you guys for letting me vent, but if anybody can respond with a better home warranty company, please let me know especially for us at living in rural communities that need our well pump and a company that’s honest and reliable, thank you.