American Home Shield Reviews

Recently, I had an electrical claim. There was something going on with my smoke detector system and a light switch where the light was not coming on and off. And so, they assigned me to an electrical contractor. He did not contact me till almost a week later. And then, once he did contact me and come and do the work, he did a great job and everything was fine.

Then, whenever they send somebody out to fix the same item multiple times, I wish they had a better process in place for replacement when they try to do something multiple times. For instance, my air conditioning, I have had trouble with it for three or four times. I have been without air for a week at a time or more. All they have been doing was band-aiding the problem. It would be better to have more reliable people to do the work.

We used their online service years ago and didn’t like it at all, but it seems to have improved.

I went on the app to do my first claim. I chatted with someone and they told me what to do. I took a video of what was not working, and then I went back into the app and submitted a claim. The person that came to fix your appliances was good.

I like that they came when they said they would come. It just took a long time to get the parts. But I have recommended them.

The claim was okay even though it was pretty much automated. And my interaction with the technician was okay too, other than them taking too long to complete the repair.

That was a new thing to me because usually I'm talking to somebody and then they'll put me in for services. But they had the automated service where I go in there and pick. And I just tell them what it's for.

And then it sets up and then tells me the service provider who's gonna come service the thing, and they'll be getting in touch. This last technician, I love him. Recently, he just did the refrigerator, and that has to be replaced.

He's been in my house not only for this refrigerator, but he's also done my stove in my basement. He fixed something on my dryer. And then he came out to service my washing machine. But that was gone. So, he's good.

The people who came for my air conditioner, they're really good too because they had to come clean up a mess from the previous people that were before them.

It's worth it. I have recommended them to a couple of people.

I submitted a claim for our leaking toilets through the automated system. It wasn't really hard because Price Right Plumbing & Drain called me within an hour to set up an appointment. We discovered the problem on Sunday, and they were out on that Monday.

The contractor was pretty good and professional. He explained everything that was going on. He replaced the gaskets and all the toilets of the 20-year-old house.

The woman who runs the company still hadn't given me the information that I asked her for. She was argumentative and extremely rude. She hung up on me when I was asking her to send the information, so I was severely unhappy with her behavior.

I'd say do not get this warranty service just because they haven't covered what I am paying for.

We don't always get the truth about things. They told me they couldn't get the handle for my freezer, but one guy they sent out the second or third time for it said you just have to order it.

I still have a problem with the upstairs shower. A couple of years ago, it leaked into my kitchen and now the drywall is coming down. They fixed supposedly what it was, but then it started leaking again. I have not called them back out. They said there's no need because they're not going to fix it anyway. There's no way that they could have fixed it properly, because we looked at the area that they were supposed to fix and found a towel wrapped around it.

We had them out four times for a detached garage because the doors wouldn't open. We even bought new remotes that they supposedly programmed right. We would literally have to go out, go inside the garage, and push a button or pull down a string to open it manually. They finally fixed it the last time.

Sometimes we get good people to come out, sometimes we don't. It really depends on what service it is.

On the last service, this guy from BDM Appliance Repair was very informative and excellent. He fixed everything the way he's supposed to. The contractor who came before him had put Whirlpool wheels on my Samsung dryer to make the drum turn, but two of them broke completely off the system.

This gentleman from BDM explained that the wheels broke off because the Whirlpool wheels are real skinny, and the Samsung has wider wheels. You cannot hear that dryer now. Before, it made so much noise you could hear it in the other rooms. He even cleaned out the vent for me, so he was good.

Whoever comes out, whether they're more knowledgeable than the person who came out before, makes a difference. One time, I asked for the same person to come out who had helped me before, but they said they don't do that. I even asked if I could get my own contractor to come out and they would just reimburse me. They said no because they want to have local people.

They do come out and fix it, even though the fix doesn't always work very long, but then I have to pay again for them to come back out. This is the third or fourth time on the dryer. How many times does the thing have to break before they replace it? I pay $100 deductible every time.

Their customer service has pros and cons. Most of the time, it takes too long to get service once a claim is started, although the technician who inspected the air conditioner was professional. My concern is that when you read the contract to them, it’s plain as day, but when they read it, it somehow becomes muddy. They should follow the contract they send out instead of trying to rewrite it when you call in.

After contacting AHS following their email, I was told that the pictures sent by the technicians showed the problem was caused by a cockroach infestation, which isn’t considered normal wear and tear and isn’t covered by the policy. I didn’t know about the infestation, which was essentially due to the tenant’s neglect. As a courtesy, AHS said they would refund me the service fee.

About a week and a half ago, I submitted a claim for my refrigerator because the ice maker wasn’t working. Some of the service technicians they send here have a very thick accent, so it's hard to communicate with them due to a language barrier. I explained that the problem had happened before and that the previous fixes I did did not last. It would revert to the same problem with the ice maker leaking. He said it was fixed, but did not exactly say what he did. But from what I saw, he did exactly what I have done to fix it before. The problem typically returns after a couple of weeks, and I wanted it fixed permanently, but he just kept saying, "I fixed it."

Last year my refrigerator wasn’t getting cold, so I put in a claim and every time a repair person came out, the problem got worse. It went from the refrigerator not getting cold to the freezer not getting cold. I waited for over a month, and the refrigerator was never repaired. They didn't offer a replacement, nor did they offer to even subsidize my getting a new refrigerator or even to replace all the food that I had to throw into the garbage. All they gave me back was the amount that I paid for the service call, which was $125. I had to buy a new refrigerator on my own.

I was gonna cancel them this year, but my dryer blew out on me, so I contacted them about three weeks ago. The service person came out, needed a part, and I’m still waiting. I've had two parts shipped to my home so far. Every week I check my email and they keep rescheduling my service date to come back out to repair the dryer. They keep pushing it out for a week or two. I called American Home Shield and requested to have the appointment rescheduled back to June 5th, the original date and I got an email stating that they rescheduled me for June the 12th, which is in a couple of days. When I checked my messages this morning, I got another message saying that they're rescheduling the appointment for June 18th. So, it’s been a really bad experience.

Now I have a problem with them in my rental. I have a very old refrigerator that leaks. Because it is a rental, I get a call from my renters that I have to call American Home Shield. They come out and defrost it, and it’s okay for a while. It happens again and again, and each time I have to call American Home Shield. All they do is come and defrost it. It’s $100 every time they come out. I asked them if I could get a new refrigerator, and the company said that they can’t do that unless the repairman says that I need a new refrigerator. I’m a little bit upset about that.

American Home Shield charges $125 for every visit. Sometimes, they come, check, diagnose, and order a part. That’s a little bit hard when they're not able to do anything. When they come and fix it quickly, it’s okay. I like their customer service. When I call, they just hold for two or three minutes. It's very good.

I’ve been with American Home Shield for more than 10 years. I keep them because when things go down, I can get it looked at and addressed. I don’t have to do the homework of finding contractors by myself because they have their own approved vendors. They have been able to take care of my issues. I just wish they could also cover other things for the same cost, because I have to pay more if I have to cover electronics. Otherwise, for the stuff that is broken, those things are covered in my current plan.

AHS is only as good as the people they send out here, and Accent was fabulous.

I had a problem that never got resolved and they resolved the issue. Out of 100%, 96%. I'm satisfied with them. American Home Shield provides a sense of comfort, especially since everything is expensive lately.

Drain Masters took three days to come in, which is not as fast as we’d like. We also had them do our water heater before, when we first had AHS. They said it wouldn’t affect the flow of my bathtub and it drastically did. So we fought with them for a while and just gave up. We put “Don’t use Drain masters”. But this time, the guy was okay. Overall, my experience was good.

He apologized and explained what was wrong with the AC. He told us that somebody would call me because a part needs to be ordered. The part was supposed to be in within five days after I pay the first down payment. So, I paid $1100 for the part, but I couldn't understand why I had to pay that much when I have American Home Shield. The lady explained to me that it is because it was the refrigerant that has to be added to the AC.

I would recommend American Home Shield to someone who is not extremely handy or is busy but willing to deal with going back and forth before a problem gets solved. I have gotten my value out of it, and it can pay for itself, especially with an older home like mine. The monthly price is high, but it can be cheaper if you have enough problems in a year.

That's the first time we put in a claim, and we had a positive experience. We’ve had it for a month. Our Realtor suggested getting a home warranty. And we heard positive reviews about American Home Shield. We're first-time homeowners, and we hear mixed reviews about having a home warranty system, but it was a positive first experience. I have a couple of other claims I need to put in, so I’m hoping to receive the same quality of service and responsiveness.

He showed up on time, he made the necessary repairs, and explained in detail what he did, and so far, so good. I've been with them for several years. When I started out, it was a good program. And then I moved into a new home with appliances, so I needed coverage. I want to make sure and so far, every time I've used them, they've been right on time. I like how quickly they get back with me via emails or phone calls.

At first, they were telling me they couldn't discuss with me what the amount was, only because I was asking the HVAC company and I was asking American Home Shield what the amount was. And then the company also told me that AHS wouldn't disclose with him how much exactly they were paying. And he said that all he could tell me was that you guys were going to send him the evaporator system. He didn't know how much AHS purchased it for or from where.

So, after I contacted them numerous times, the only valid answer that I got was that the way I would get an amount was for me to do a cash out and that AHS did not approve to replace my AC. They only approved it to fix it. I told AHS that the contractor gave me two options, repair or replace. And if I'm the homeowner and I choose to replace, if I'm going to invest $3,500 on a unit, I'd rather invest $7,000 on a brand-new unit where I'll have a 10-year warranty and it's a new unit.

American Home Shield gave me a payout of $200. So, I'm going to call to cancel my membership. If anything happens, I'd rather save that money so I can replace whatever goes wrong in my house than sit here and hassle with American Home Shield. My mom had it for about 15 years. And that's the reason why I went with AHS. But I’m very dissatisfied.

We initially thought the issue was our washing machine. Technicians took a look at it. The washing machine was working just fine. The issue wound up being in the drain. We requested a plumber and one came out. The drain was really difficult for him to even get open. He advised us that American Home Shield would be able to cover what he was able to get open. But we were probably gonna need to pay for somebody to bring out a commercial thing and flush the line. We did just what he could get open, which has been working very well. The technician was good and really on it. He was really very nice and explained everything to us in detail. He was a big help and he went over and above.

I met with the tech one time and he said it was not consistent or it was not cooling or leaking. He said he or American Home Shield would get back to me. If I hadn't heard anything from American Home Shield, he said it would be Monday. But Monday was Memorial Day. I saw on the app that the estimate had been done. I left it alone. A couple of days later, they submitted the determination and the replacement.

American Home Shield sent me the link to pick out my fridge from Lowe's. They gave me an online gift card and nothing was in stock. My wife went to Lowe's and picked out a new fridge. I am shocked that it actually fits in the exact same hole. None of the trim had to be moved. Yesterday, techs came and installed the . Everything has been completed.

This is the first claim I had with American Home Shield. I like the communication between the app and submitting the claim, and then the communication back from American Home Shield that the claim has been assigned. A tech texted me to ask me some basic questions like where I was and if anybody was gonna be there. He asked what the fridge was doing. It was quick.

When he was on his way to my house, he texted me, "ETA, 9:15." He was there within minutes of that. It wasn't like, I'll be there between 10:00 and 2:00 and show up at 1:59. The one time that I met with him, he had his tools, paper, and flashlight. He looked at things, checked things, and was very professional. It was easy, simple, and quick dealing with American Home Shield. It's definitely worth the money.

I went round and round with them about either fixing it or replacing it. I was not pleased with the two earlier companies they sent. They just came in and said, "We can't do anything with it. We'll send in the report." Apparently, the report never got sent. The third person who came was from Long Beach and he was an older gentleman. He was perfect. He took some time to look at the refrigerator and realized that it was a compressor. He actually pulled the refrigerator out and took the part off. He then fixed the door for me on-site. That issue finally got resolved. But I went probably two weeks without this refrigerator. I had one in my garage that I could use, but I got pretty irritated with American Home Shield about that.

Any other time, American Home Shield has been great. You can't beat a $100 deductible when the repair is gonna cost so much more than that. They just went up on their price by about $25 a month, which is a jump. But they go up every year, which is expected. Overall the price is good still.

In my experience, American Home Shield has given me the overall best service I've had. Customer service is great. But when I've had to talk with people, I have a hard time hearing. Many of the people have a foreign accent, which is hard for me to understand. That aside, American Home Shield encourages me to have my system checked. I went to their website and mistakenly clicked on something indicating that I had a problem. But it was supposed to be preventative. Two young men came and they were wonderful.

I wish I had gotten more coverage with American Home Shield from the get-go. But the coverage is good and it's been pretty comprehensive. I haven't had much other than the AC, the heat, and the refrigerator. That's really all I've ever used my warranty for. I had a sewage problem at one time, but it was something that was not under the coverage. We couldn't find my water shutoff and that was something that was done with the building of the house. I got a plumber for that and we were able to get that rectified.

I would encourage anyone to look at American Shield. I have encouraged my daughter to get it. When they built onto their house when they got married in October, I said, "This thing has saved me many a day." I had an old AC system and that got replaced.

That wasn’t the first time they’d done something shady. My dishwasher was clogged and someone came out and fixed it, but it broke down two weeks later, so he wasn’t great. There's supposed to be a 30-day warranty. We called on the 30th day, and they said it had already expired. So, we had to pay another $100 to get it fixed even though according to their own rules, we would have still been under warranty. So, I'm done with this company. I think it's a total racket.

It's also weird that the people they contract to send out to us, sometimes they're great and sometimes they're really not, and it's very suspicious. They say all these kinds of repairs that are needed that really aren't. That's what happened with my furnace and I'm tired of having to deal with these people. I'm paying money for insurance, and I can't trust the people they send us.

The only problem I have with Home Shield is once I pay that initial fee they come out and assess it and then they come out again to put a part in, and every time anybody comes out, it's almost $80. They should be able to have it on hand. My ex-wife also has American Home Shield, and she had an issue with two ice makers. He had to come out four times until he just replaced both ice makers. So, they handle it. When they come out, they do a good job, so overall, it's good.

The contractors are knowledgeable, most of the time. They seem to be experts in their field. If they aren't able to assess or address whatever issues I'm having, they're good as far as identifying resources or service providers that could help with the issue. So again, overall, it's been a positive experience with the technicians.

American Home Shield is worth looking into if people want to make that investment for extra protection. It's available. A lot of people don't know about home warranties, may not have the additional income for the product. But if the resources are available, I definitely think it's worthwhile. Especially if you're like me, not very technical, not very handy. It's always good to have somebody you can call when you need immediate service or assistance

Recently, I had a light switch that needed replacement in my garage. They sent the company out here and the guy was nice, he was prompt, and everything was great. When he left, the switch was installed backwards. So when the switch is up, the light is off. And when it's down, the light is on. I called to complain and the guy was something else. He's the rudest, with absolutely no customer focus. He was horrible.

He insulted me, told me that, as an adult, he was shocked that I didn't know more about electricity. He was totally insulting. He was completely inappropriate. It’s been a couple of weeks, and until now, the light switch is still backwards.

This time, unlike the last time, the vendor contacted me right away. When I contacted them, they actually answered the phone. When they set up the appointment, the appointment was done in a reasonable amount of time. They got back to me. The person had a difficult time at the previous client on the day that they were to come out, and the office contacted me. The technician stayed in contact with me. When they came out, they were very courteous, very knowledgeable and explained everything to me. It was a very good experience unlike the last one.

When I asked for a second opinion, AHS said that they didn't have any other providers that could come out for a second opinion. They canceled out everything and put me in a spot where I can't really appeal because they didn't have anybody else to come out because they don't have any other providers.

This is not the first time I've had to go through the wringer. I had a hot water heater that bust and it took them three weeks to get somebody to come out. I lived without hot water for three weeks and had to end up getting my own getting somebody to put the water heater in. Of course, they cash you out. They don't give you anything near what it costs to do it or replace the hot water. The hot water heater itself was about $300.

I had stuff that came through without a hitch. If it's an appliance like a dryer, it's no problem with the replacement. But not when it comes to any type of repair that requires manual labor. I've been told by several plumbers and people that AHS has sent out that the reason why they don't have any providers in this area is because they don't want to work with them, which is not good. They have one plumber in this area, Patriot Plumbing.

I pay my $100, I get nothing, and they don't want to reimburse me the $100 because somebody came out. I'm stuck between a rock and a hard place because I didn't get the services that I needed to have taken care of and I still had to go out on my own. If I went with the plumber that they sent out, I would have paid double of what needed to be done. That's crazy. If your procedure is to have a second opinion, then you should have someone there that can provide that service of a second opinion and not say, "We don't have any more providers." We revert to the original provider's decision to not pay the claim, I'm stuck because I'm out of $100 deductible that I had to pay for the services I got nothing from. I've requested my deductible to be replaced, but I haven't heard anything. I doubt if I will.

Elite Appliance came out due to issues with some of the appliances, one of them being a refrigerator freezer that they worked on multiple times. They also worked on a GE washing machine that was leaking and a GE dryer as well. In addition to that, since I've been dealing with AHS, I had a lot of problems with my original cooktop that was 23 years old. The guy that came in did something. The cooktop started sparking, causing the porcelain inside to scorch. The handle fell off as well when I opened it. I sent in multiple requests. The microwave won’t stay closed as well.

My washing machine was a top-of-the-line Maytag that had everything. Elite Appliance came out several times but couldn't fix it. AHS was supposed to send me a cashout but never did. I got tired of going back and forth to the laundromat. I went on at least eight different occasions, and every time I did a wash, it was $6 then another $4 to dry. It killed the whole day, too.

While waiting, they sent out an individual. He took him a long time to come though, and English was not his primary language. I always try to take the high ground and tried to be empathetic with him. I got him to try to talk to AHS but he refused. He stuck in a non-OEM coil that was smoking and some of the other coils were not coming on. I had to go for periods of time using a hot plate. I made sure that the gentleman for Elite Appliances took the pictures and examined the cooktop and the microwave that I put in. He could see that it was two brand-new units.

I never got the cashout for a GE four-burner electric cooktop and the GE over-the-range microwave. I ended up going out and purchasing items. I went to Lowe's, one of AHS’ people, and they had a unit that somebody purchased, but didn't like the color. The unit was on retail at $1,300. I explained to the manager what happened. He sold me the unit for $300 with a full warranty. It had a weird color and had a little dent on the side, but they can't resell it as new because it had been sent to somebody and they returned it. It was in their marked-down area.

For the cooktop, AHS has the buying power to purchase appliances at wholesale or below wholesale. After I called in, they're supposed to call me and make a diagnostic visit within 24 to 48 hours. They came out, did a diagnosis, then reported back to AHS. The guy said, “It probably needs to be replaced,” but AHS told him no.

I'm a single disabled parent, blind in one eye, use a walker, and low-income. I've got three young children under 18 that I have to cook for, and especially utilize the microwave a lot, which is approximately 13 years old. I wasn't asking for a fancy-dancy upgrade. I was saying, “Give me one that functions.” Also, all the appliances are white. To try to get a white cooktop and a white microwave, they couldn't do it. They said they ordered a handle, which didn't match, and the door of the microwave was cracked. The inside was all burn marks and it wouldn't come on. I went to Lowe's again and talked to the lady in the appliances. I said, “Can you please keep your eye out for any specials that are coming up that I can get?”

I paid approximately $350 for the microwave, $300 for the washing machine, and $350 for the electrical dryer. Bottom line is I wasn't gonna continue. I did not get reimbursed for the cooktop, washing machine, microwave, and dryer. We had a big family reunion that came up a couple of months ago and family and friends from all over the country were coming to the house. I couldn't use my appliances, so I bit the bullet.

But overall, I have not had any issues with them in the last couple of years since I've had their warranty. The customer service is great. When you submit a claim, they give you a number, or the company calls you and then they set up the appointment. When I call, I get someone out within 48 hours. Someone will call me in the next day or two to set up the appointment, and then they show up. The contractors that they sent to my house were professional, and they got the job done excellently. I've recommended them to others.

I had to call American Home Shield several times to argue about getting a new person to come out and look at it. They wouldn't let me switch vendors, and tried to charge me to get another vendor to come out. Then a new person came out and looked at it. The new guy was very thorough. He reviewed the bunch of codes on the main board and saw all the error codes that we were getting. After a couple of days, I got my new machine.

The customer service seemed okay, but the website is not. They took off something on the website that makes it very difficult now to cancel a service call. I had to call and actually try to talk to somebody to cancel their service call. I hate calling them. Sometimes, I would sit on hold for 15-20 minutes. They said that they’d call me back, but they didn't. It takes a while to get through to them, and it's very canned. I could tell that they're going through a script.

I have very little positive to say about American Home Shield. They're way too expensive, so I'm not renewing my contracts next time we move. It’d be nice if there were more items covered. I had a couple of things that they wouldn't cover so I had to pay out of pocket. I wanted to dump them, but my husband didn't want to.

The contractor went in, figured out what the issue was, said that there was a part that he needed to order that would take like a week or so. And then he came back out with the part, swapped it out. Since then, everything seems to be performing fine.

I have also submitted claims for my refrigerator that broke along with a couple other smaller ones, and they were resolved quickly. But, there was a sprinkler issue that I had that was outside of the house, and that was denied. Still, I like how easy it is to get a quick response and somebody come out and fix it. It’s always a plus. It pays for itself as long as you use it. But, they should also cover components outside of the home, not just inside the home.

I showed them the broken parts, and the technician said it was because of the way they built it. Both bathrooms have the same issue. They over-tightened it, and over time, that plastic will break so, that's where the leak was. It was the drain. And we got denied for the repairs on those. They think it could be negligence. They would claim that as not suitable to fix so it would be on the customer.

We tried to reach out to talk to someone else and get an explanation, however, it was after hours. Shortly after that, my grandma passed away, and we've been busy with a whole bunch of other stuff, so the toilet's the last of my worries.

This is my first claim in 3 years. I've been paying a decent amount of money to this company–$50 a month for 3 years. And we paid $125 just for the tech to come out and check it out. And now, I'm down $125, so we're thinking about canceling. We were supposed to call them and try to dispute the 125 because it was denied and they couldn't do any repairs or do anything for us.

My mom has AHS and she's had two or three really good experiences where they came in, low deductible, $50, and they fixed the issue, and that was it. So I was glad I have them but then turns out that they were worthless. I've been paying this money for an insurance that's not even there.

The tech showed me a picture of the pipe when they dug it up. It's a cast iron pipe. It's a 2-inch pipe and there was a hole about an inch wide. Before I bought the house, someone tried to do a repair, and the way they did it was just pouring cement over the pipe. So, they had to pull all that out and they put in the PVC pipe from the house over to where that was, and then they did a shoe on it and a buckle. So, it's fixed now. My washing machine no longer overflows. I can do washing and the dishwasher at the same time now. So, basically, Home Shield was a waste of my money.

I called and there was a manager that I spoke with, but they were truly horrendous. They were part of the problem. I wanted to share the home inspection that I got, and they said that they do not accept the home inspection because it is from over three months ago.

I asked, “Then how do I prove to you that this was working beforehand?” They said, “You need an inspection from within three months.” I replied, “When I bought the policy, why wasn’t that told to me? Why wasn’t the three-month rule that you are now creating told to me?” They said it is in the policy. I read the policy. I asked where and they could not. The guy wanted to hang up on me. It’s an absolute scam that they are pulling. It is terrible, so find somebody else.

I actually called Sunbelt myself once they gave me the number. Then they came out. The interaction was great. I'm really apprehensive about the problems with the plumbing companies they'd sent out.

I was in the restaurant business for 35 years, so I know a hell of a lot about service companies. So, I like American Home Shield. But sometimes, some of the people they send out are a little sketchy. Well, they have a list of service companies that other people have used.

And when they give me a name, I can quickly google that company and see whether or not I wanna deal with that company. Whereas if I just called up somebody random, I could be wasting my time for a couple days.

But the interaction with Sunbelt, I thought it was awesome, from the phone person, to whoever scheduled the appointment, and to the guy they sent out, Montana. He did a great job. They even got me out sooner than what they told me they were gonna schedule. So, I was happy.

There was a problem with my main breaker, its cabinet. So, he shut all the power off. I don't like messing with the main breaker. He had to turn all the breakers off and turn them back on, and he fixed the door.

American Home Shield also fixed my microwave one time. And for 75 bucks, I got another microwave. I think it was the magnetron. They're not always great to have, but if I was gonna try to sell it to somebody, I’d say you're probably better off with it for the amount of money you pay.

They raised your deductible. Originally, it was like 50 bucks. Then it went up to 75 bucks. Now, it's 100. I get it. But it's a good thing to have. Because nowadays, a lot of these service companies get backed up. Their biggest problem right now is getting good help.

Im good with their price, and I hope they don't raise it anymore.

Well, he called me that morning and he said he’s the guy who's gonna fix our deal. I think he was from a plumbing company. And he gave me a heads-up that it's probably gonna be sometime around the lunch hour.

And then he called me about two or three hours later, and said, it's taking just a little bit longer. I said that's fine and don't worry about it. I can leave work whenever I get to. He said he'd be there in 20 minutes, and he was there. I told him what the deal was.

He’s very courteous and very attentive to what I was saying. He looked at it, went out to the truck, got what he needed, came back in, took the drain cover off, ran that thing, and cleaned the shower up. He was there for 30 minutes. And it's great. Also, he cleaned everything up.

It's good customer service because I'm in the customer service business myself. Sometimes a text or an email is basically all you need sometimes, but every once in a while we'll get a phone call. I like it.

Every time we send an email request for something to be worked on or get fixed, usually, within about an hour, I'm getting a text on my phone that somebody will be contacting me. Now, if it's in the afternoon, they said, we'll be contacting me tomorrow, and I'll get that response.

I'd tell my family and neighbors that if they're moving or somebody moving in, they need a home warranty. If they don't have one, definitely give these people a shout. Give American Home Safe a try.

We were really satisfied with how both problems were addressed. American Home Shield has always provided excellent service. Once in a while, there's been a problem where they thought they completed the project and we still had a recurring problem. So, they came right back out and corrected it. We've been very pleased with them.

I have been with them for 10 years, and it was part of our home purchase. We had the option to continue with it and so we have. Any time we have had an issue, they have been definitely helpful. They make arrangements to deal with your issue at hand, and they send someone out. They send you text messages, letting you know that you’ve got a repair person coming. It is prompt. The only issue I had with the website was when they told me to go there, but it took a couple days for me to actually log in and make it work. Still, if you’re considering a home warranty, they would be the company I’d go with.

•Most critically, the technician confirmed that the previous vendor (Complete Comfort) had incorrectly wired low-voltage lines to the high-voltage load side at the disconnect, which is a serious error that would explain the original damage to the board.

•The control board had already been diagnosed by AHS’s own vendor as needing replacement — The technician even ordered the part. The lack of communication from the vendor caused me to bring a 3rd party.

The steps to issue a credit through Frontdoor for unit replacement, considering the breakdown was clearly due to vendor error. I understand you have a business to run and I have family to feed. All I’m asking is for understanding and help to get the matter solved.

I have been dealing with this claim since October. It is now mid June and the AC in my house still doesn’t work. They keep asking me for more and more money to get it working even though the replacement is covered. Save yourself the aggravation and don’t give them your business. They have not successfully completed any work but they document it as though they have. My AC still doesn’t work. Receipts attached.

Recently, Ace's Garage Door Repair worked on our automated garage door that has an activation switch on the wall, but has the garage remotes. And what's happening is at random times, the garage door is just opening and closing. So we'll go to bed on the night or I'll go to work in the morning, and my partner will get up and the garages are open. It obviously leaves us exposed to theft.

The first guy came out. He had a look at it, didn't go very deep. And then left. It's still happening. Second guy came out. I wasn't there, but I believe we programmed the system. But it's still happening. And there was somebody due to come out this morning, but they've canceled again, and I'm not sure when they've rescheduled. They haven't resolved the problem.

The seal was all in bad shape which is why it was leaking. AHS told me they were gonna replace it. I was very satisfied. I went ahead and went with the first thing that showed up which was Amana. They've done me good. I'm very satisfied with the service so far. However sometimes you have two problems. And you call it in and if the guy doesn't do that particular work, that's aggravating. I had that happen with the microwave. When I called for the fridge, I forgot to tell them about the microwave. I could have gotten that covered too. I'm not gonna pay $100 for a call-in and for $50 or $25 handle. And it should be under warranty.

I’ve been with AHS for four years. My buddy told me that he had it. My mother-in-law passed away and we ended up with the house. So, we just fixed it up and then rented it out. And so, I put it on under the plan so I wouldn't have to mess with it. And then I come across another house and I put it under the same plan. So, I got two houses under American Home Shield. My sister and my nephew signed up for it after I talked to her, when I first put it on these two properties.

I was well-satisfied with Elite and River City. They're both good, done their job, and done what they're supposed to do.

They recommended one time for someone to fix our service, which was a good deal considering at that time we went with them. I also made phone calls to see what other companies offer but we decided to keep the appointment with AHS.

We had a plumbing issue and it was great. We just experienced issues with our dryer, stove, garbage disposal and microwave. But other than that, they’re good.

AHS is not always reliable. They get things done most of the time first time, based on whatever I have opened as a service request. Their price has gotten pretty high. That's why I have to remove one of my properties under them. Still, I have recommended American Home Shield to a few of my friends and family.

I was with them before and left because I couldn’t afford their prices. I went with a cheaper one. I called that company when my microwave broke, and they told me to get a contractor and just send them the bill. I said, “What?” I called back American Home Shield and told them the reason why I left them was because I’m on Social Security on a fixed income and couldn’t afford them. They said they have a program to help senior citizens. I was paying $180 a month before, and they took it down to $69 a month. But where my house calls used to be $75, now it’s $125. The whole idea of having this is so that I don’t have to call somebody that will come to my house. That's why I went back to American Home Shield, that they can call somebody reputable that they recommend.

I’ve been with American Home Shield since 2009. I keep them because I don’t wanna have to look around for somebody when I have an issue. I just pay them, and if it’s covered, they’ll take care of it. They’ll do the leg work for me. With someone else, you have to pay them for the labor, the actual time they take to fix, and the parts that they will replace. I don't have to worry about that with American Home Shield. I like that I can go online and submit my work order. They’ll assign it to a provider and contact me within 24 hours with a schedule. If they don’t call me, I can call the provider directly.

I finally called American Home Shield. The rep said that the refrigerator could not be repaired and that she would send me a check. She told me a certain amount and that they took the service call off of it. I had never heard that before in my 20-some years with AHS. I was very disappointed when I heard that. She said it would be 21 days before I get the check. I’m without a refrigerator for months.

I’m very dissatisfied because this has been going on for a long time. We even called someone to come out, and they told us they could not come out and work behind someone else. AHS even sent Sears, and Sears refused to even look at the refrigerator because someone had been out prior to them.

In the beginning, they were great. My niece recommended them to me. I had them come out to do work before, and the coverage was fine up until recently with the refrigerator. Now I go to the mailbox every day, looking for a check, and there’s nothing there. Plus, their price went up. I started out paying 30 something dollars, and now it’s up to 100 and some dollars. If someone asked me today if I would recommend them, I would say no.

American Home Shield has been sending me notifications that the parts for the dishwasher are about to arrive, and I know most of the parts should be in by now, but they weren’t here. I haven’t heard from them about making an appointment.

I’ve had American Home Shield for a long time ever since I bought the house. The website used to be a lot better, but now it doesn’t have a list of all services. I had to call AHS to put in a claim because hardly anything was on the list, it doesn’t have any of the appliances, furnace or air conditioning. It’s very vague.

Their prices for calling and monthly service have gone way up, and the quality of service right now is going down compared to what it used to be. But overall, I would say it’s a good service. They just need to improve it, go back to better performance, the way they used to be.

I also don’t like that if you were to get a contractor out there, Home Shield doesn’t cover access to fix stuff, so that’s crappy. In my contract, it says they cover access, but it has to be approved by somebody, but they never approved it. I feel like they should cover access.

Their customer service has been all right. I have been with American Home Shield about a year and a half. I swapped over from a different company because I didn’t like the contractors the different company used.

Overall, I was dissatisfied with their service.

The contractor was unbelievable and very sharp. They come in, do their job and they’re personable people. I have been with American Home Shield for three years. One time, the oven went out and they didn’t have some of the parts anymore. I ended up getting a brand-new oven out of it. Other than that, I haven’t had any problems. American Home Shield is a good company.

Overall, the interaction I’ve had with different contractors over nine years has been pretty good. The customer service has been great. American Home Shield has been good enough for me. I would recommend them

In my 14 years with American Home Shield, this was probably the best service because all of my experiences have not been great. I've had to call about my air conditioning and had to suffer days.

Getting AHS is worth it, especially being a homeowner. Before I moved to Corpus Christi, I was either renting or living on base. So, I always had some sort of landlord or housing or facilities to lean on. And being a homeowner, using the American Home Shield definitely helped with things that I may not be able to fix.

I called them to increase the temperature of my water heater, and then As One Plumbing came out and did so. And then the cold water valve started leaking. I had to file another claim for them to fix the cold water valve. My water heater was still under warranty, so they ordered the part, put it in the valve, but it was still leaking. So, then they decided to replace the water heater. Since it was still under warranty, I had to take it to a local Home Depot to get it replaced. I was able to get a new one. They installed it and put it up to code, raising it 18 inches above the ground, which is what it was supposed to be. They did a great job.

Usually, when someone comes fix it, that's when AHS is supposed to take the money out of the account. They took the money but it's never been fixed. I called AHS and asked if they put the money back in my account. After three different people, they told me that they’re going to put the money back into my account. I'm not seeing it yet.

One thing they can improve is their website. It was good for the most part, but I wish they had more areas to put information in, because it’s kind of broad and they compiled stuff into one another for issues, and it wasn’t really a good explanation of what all issues are in that area.

Like, plumbing-wise, my sink broke but it wasn’t covered under their policy because it came off the mount. I had them come out and paid the deductible, but they were not able to fix it. Otherwise, it’s easy to just go on the app if you have simpler issues and click it, and they have been pretty good with communication on things too.

The coverage is good so far. Overall, I had a good experience with American Home Shield.

Now they want to basically just give me money for my door. The representative told me they would rather just offer me $150 when my door could cost $300 to replace when it was their error. She said it was a small dent, and I said it didn’t matter and that their people put it in my refrigerator. It’s ridiculous that it is taking over six months to fix my refrigerator. They want me now to be the judge of whether my freezer is cold enough. My ice cream is still soft, so to me, it’s not.

The expedite team from American Home Shield was calling me daily, but LA Appliance will leave my house and put in an order really quick before they put in any kind of notifications so then AHS can’t do anything because there’s an order in place. They just pretty much stopped calling me, and I’ve sent several emails with no replies. I have to go through customer service now and get someone who doesn’t know anything about it, and you have to start the story over again. That gets frustrating. Also, I’m not quite real happy because AHS up my monthly bill, and my refrigerator still isn’t fixed.

My house would get really super hot, sometimes the air conditioner would come on, and sometimes it wouldn’t. Other times, it wouldn’t shut off and it’d get down to 61 degrees. Phil found that the condensers and the contacts were bad, and he replaced the thermostat as well.

They're always on time and always there. The first time they came in and put the part in, and it was working for two days. Then they came back, and they said it needs some fluid for cooling. The contractors are friendly, nice, and they come and do their work. Their online tool is decent but they should lower it a bit. Their customer service always responds. They're on top of their service. They send me a message and they schedule the appointment so I don't need to call. They do it all, so it's good.

I’ve been having a couple of issues lately. For one, I called them to have someone look at my garage doors. Just Pro Garage Doors came out and fixed one garage, but my tenant called me and said they didn’t even look at the other side. When I called the company back to tell them they missed a side, they claimed I never mentioned it, even though I told both American Home Shield and Just Pro. I was a little annoyed they didn’t fix the whole situation, and they never came back out.

Then I had a snake issue where sewer water was coming up in my basement. The guy who came out said he couldn't go any further because he found roots, but I didn't see him pull any out. I went to Home Depot, got a snake, and did it myself. I didn't find any roots at all. All I had to do was push it out. Now, I’m having issues with AHS because they’re trying to pay me out for a water heater that went out for my tenants, and they’re saying that I was behind in payments.

But as far as customer service goes, they are on top of it. They're pretty patient and thorough when it comes to explaining what’s going on, or trying their best to understand what you’re saying as well.

I’m a Realtor, so I work with American Home Shield for my clients as well. We’ve had it ourselves for seven years, and we’re fine with paying for it every year because of the appliances and the pool. It’s worth it to us. I know they don’t always have the best rates, and occasionally things happen, but it usually works out and we’ve always had good experiences.

The technician did his review and said some things to American Home Shield, but whatever was documented just didn’t make sense to me. I wasn’t willing to pay $1,500 for something that they should have been responsible for repairing. It was not a favorable ending for me, and I’m just a dissatisfied person with the company. It’s best just to have the money to pay outright than to have a home warranty if they’re not going to do certain things for you like they claimed.

The technician seemed to be knowledgeable. Within half an hour, he found out the part that needed to be ordered. He put the order in and said they needed to wait until American Home Shield approved it, which could be up to a week.

When my stove caught on fire, the appraiser came out to determine what was wrong and said it had to be replaced because he couldn't get the part, something to do with the motherboard. When he left, he said someone would come out within a couple of days to pick up the stove, but it's still sitting in my garage. I kept waiting and waiting, and I guess nobody's gonna come and pick it up. So I had to make arrangements to get rid of it.

I just had my refrigerator done, and the Haines guy has not responded. I had the refrigerator and the stove that GE was supposed to do. So, they ended up having to send a different contractor, and he was good. But the stove, when I called, was done on Wednesday or Thursday. And when I called on Saturday, they had not even received the technician's diagnosis. And his diagnosis for the stove was that it's gonna have to be replaced. It was an original appliance, although I hadn't used it much. Sometimes, the parts that you need to put on it are no longer manufactured. So, he knew what that was. So, he said, We're gonna have to replace the stove. He removed the ice that was melting in the refrigerator. It was a clogged condenser line. But the stove had to be replaced. And yet, American Home Shield has not even received the diagnosis from him to move forward with replacing the refrigerator. Now, it's going into the second week. The driving force behind American Home Shield is consumers who remain loyal to it.

There's been a lack of follow-through at times by these well-meaning folk who answer service requests. I've seen a deterioration from when I first started with American Home Shield to now.

I've also run into a couple of technicians who have been pretty bad. Now, when I call with a service request, I ask who they're assigning it to so I can look up the reviews. And it's not good when you see 1 star or 2 stars out of 5 stars.

They worry you to death if you miss a payment and bombard you, but when you call, they don't do that. It needs to be a beginning-to-end approach. In terms of us valuing you, it is that we stay with you that is longevity. The other one is that we pay on time, we do what we need to do, and we maintain the contracts. It's making sure that the thing that we're paying for is taken care of, and that the service department matches up with what you say you want to be to customers.

Thankfully, we haven't had to use them very much. I did use them for our AC a couple of times back around '90 or early 2000, and it was well worth it. Back then, it was about $35, and now it's around $135, but over the years, it's gone up, and that's normal because the economy goes up.

We still keep it because we just never know. The minute you let it go, something's going to go wrong with the refrigerator or the AC.

At this point, I'm about ready to cancel just because of this issue. I don't think it's worth it. I would tell someone just to go ahead and pay out of pocket.

My most recent claims haven't been the greatest. We've been without an oven for better than 30 days. They said they ordered the part, or I don't know, some kind of excuses. But they're supposed to fix it today. The technician said they had to order the part, and we're supposed to see what happens. I think they need to show more attention and get better technicians.

I used to have AHS before and they have good service and I like their contractors. Before, I used to pay $49 monthly. They were also sending me an email with an offer to paying $25 a month. Now, I’m paying 125 for it. I recommend AHS and I’ve been telling friends about the insurance.

I called AHS and spoke with the rep about the issue. He changed the service company and gave me Fire & Ice. The young lady rep called me that afternoon and called me again the next morning to let me know what time to expect the tech. He showed up and went through the process quickly. He showed me everything he was doing and explained the process step by step. I was well informed on how the system was working and that everything on the system was up to date and good.

It was a pleasant experience dealing with Fire & Ice through American Home Shield. But they could improve on their list of companies because I would not ever want to work with Meyers.

I would recommend AHS to my friends. It’s reasonably priced for the monthly payment. The online tools are easy to use and I also like the email alerts on different things that are available at a discounted price. Within the coming year, I may wind up adding some new things to my coverage since we’ve just bought new appliances for the kitchen.

Since then, we’ve been getting different contractors but it has not been fixed. I call the contractor to tell them it’s still not working and AHS will contact them or another contractor. They come in, open it up, change the parts and then they go. They tell us to cool it off for 24 hours, and then 24 hours later, nothing happens. We get the same problem.

We’re getting to a point where we’re ready to get a new fridge. We’ve had four different contractors come and this has been going on for almost three months. I stopped counting. It’s ridiculous and I’m extremely dissatisfied.

The reps do a good job but they should improve the ability to access someone that’s a supervisor or a manager. It’s always the same service rep. I ask to be escalated but no one calls me. I call again and I never get through a manager or supervisor.

AHS ended up sending me the $600 and I got the parts ordered. I’ve got a guy that’s gonna try to fix it. But I put that on hold because I thought I was gonna buy a new unit from the open door. That didn’t go through so that just saved me $7,000. So I’m back on track and I still don’t have an air conditioning.

When I first moved, I had the Home Shield and it was great. They repaired my AC then. It was a bad fan but it didn’t cost much and they paid for it. He really went through that for me and I liked that. But the last contractor was awful and he was all money-oriented. He was fixing something that either, if it was as bad as he says, should have been replaced, or it wasn’t as bad as it is.

I hope they will have more contractors so there would be more of a bidding on it. That’s a high-dollar type transfer for all of us and it wouldn’t take long to get an okay on the construction or the job. Also, the customer service has been a little difficult. It’s hard to find a straight number to the area out here and get it going. It’s groomed more to doing it online but I’m not an online person. Whenever I have issues, I like to call it in which is easy.

Other than that, my experience with AHS has been good and I’ve recommended them to my friends. I told them they need to get it if and when any of their appliances get to the age that they don’t have coverage on it.

We also had another issue with the plumbing at our house. There was a leak to a pipette outside. They also denied that saying that they couldn’t fix it because it was outside of the home. However, on their actual contract, it says anything attached to the home. It’s not like it was running on a pipe off the street. It was attached to the structure of the home.

Most things are getting denied for the last year and a half. It’s like you’re throwing money away. I have three homes that are covered and that runs into about $400 a month. Also, the techs are a hit-or-miss. Sometimes they’re professional, sometimes they’re not. I’m not super happy with AHS and I have been shopping around.

I was almost ready to cancel and find something else. I already paid 125 and I’ve been paying at least that amount every month for 15 years. Either somebody will fix my dishwasher or I will go buy another one. Also, when I call, I don’t know if it’s a service center that’s in a different country and I can’t really understand what’s going on. Then finally, I was able to talk to the manager and they were able to help.

My most recent claim was on my refrigerator and it was excellent and very fast. The technician who came out to fix it knew what he was doing. If we needed to order parts, it didn't take very long to get them.

I had a claim where the AC was making a ton of noise, and it wasn't cooling very well. He came out, replaced the capacitor on it, tightened it down and said it should be running better. It didn’t, so I called and had them come out again because American Home Shield said I needed to have them come back a second time. They came back out and said there's nothing more they could do with it and it needed to be replaced. So, I like that I don't have to come up with thousands of dollars if something breaks. I have the security of knowing that it's covered, and I’m not wasting my money spending my premium every single month because it’s being utilized the way I want it to be utilized.

I had to go through 22 calls with American Home Shield and the plumbing company to get another plumber out here. I don’t know why American Home Shield is contracting with these guys. I don't even know if they are plumbers. I'm baffled. And I've been going back and forth with American Home Shield to find out if it's covered or not and they can't give me a straight answer. There's a language barrier there and I get it. But my policy says that all parts and components are included, so I would assume a conduit is a part of the garbage disposal fix when you replace it.

I'm totally not satisfied. WhenI first signed up, they told me my service fee was $85. Later, the lady disputed that and said the service fee is $100. But at this point, I don’t really have any other choice.

The contractor came out. He said he had to order parts. From what I understand, the parts have been delivered since the 25th but nobody contacted me to schedule the repair. I had to call American Home Shield a couple of times and they had to send an emergency email in order to get their attention. Now, they’ve finally set an appointment and make the repair.

Try to make sure they have a technician or company that’s more reliable than the one I got. I know it might be hard to find someone in my area, but at the very least, they should send someone who’s listed with the Better Business Bureau. The people I got weren’t even listed there.

The technician who came out was excellent. He gave us pointers. After he did his test, he explained that the washing machine drain line was inserted too far down into the plumbing, which was causing it to back up. He told us it was from gum and from the soap that we were using, since it’s a high-efficiency machine.

I had a plumber come out, and we got it unclogged and shortened the drain pipe that was going down. Since then, It’s been working fine.

I find you all very difficult to deal with. Nearly every time I’ve had a claim until this most recent one, we always have to argue back and forth. I sell your product as a Farmers Insurance agent, and your service is terrible.

Your customer service is horrible. You're one of the worst I've ever dealt with. Trying to get past the first person who answers the phone. Forget it. It feels like you shield everyone, like you don’t want customers speaking to anyone. What really ticks me off is being told that those people can't call back. If that's the kind of service you have, it explains a lot about your company. If those people I'm talking to can't even call me back, there's a real problem with that. Because in my agency, they’re able to call us and speak to someone.

I never actually met the contractors because they came to the property when I was not there. But I found them to be professional because they came right away.

Then you guys offered to buy out and we went ahead and got another one. We do have another claim right now for the hot water heater. It has a slow drip. That's the one I thought you were calling about. They're coming out tomorrow. Your companies are usually good about getting out here and taking care of us, which we appreciate.

AHS is not a cheap service. You’re paying around $1,600 and $125 per trip, but it’s still better than having to replace something major. We’ve always gotten along with your team and haven't had any big issues that I can recall, and that really matters to us when deciding who to work with.

My most recent claim was for my dryer that was making noise. The contractor was very friendly and respectful. He put little booties on over his shoes asked me where to go. I sent him on his way and then when he was finished, he explained exactly what happened and what he did to fix it. It’s been working perfectly ever since.

So we got ahold of Elite Heating and Air Conditioning who’s been here a few times before for a second opinion. It was again two weeks before they could get out here to look at it. Fortunately, the weather cooled off enough we weren’t dying in here. Their rep was here for about an hour and had it fixed. It turns out that the contacts on the box in the actual air conditioning unit outside had shattered. He had to replace that and in testing, he discovered that our smart home thermostat was shorted out. It was working for the heat, but it wouldn’t work for the AC. So we had to replace that as well. All in all, it took three weeks to get it fixed which is not typical. Because usually, they’re here within a day or two, and always been able to resolve the issue.

We’ve had American Home Shield close to 20 years now. We’ve had a number of things fixed and they’ve been very good. There were no issues nor surprises. They’ve always paid and covered a lot of stuff. We’ve told a couple of friends about them.