American Home Shield Reviews

There was a water leak on the AC pan and I’m still waiting on the contractor to come fix it. I’ve been trying to get ahold of them to find out what’s going on but I haven’t gotten a call back from American AC. I’ve had other claims with American Home Shield and they’ve all been good and easy experiences. I’ve had some when my AC would go out and it wouldn’t work. I would call them to come and check and it was all because of the breaker. The breaker tripped, and all they did was just click it back on and it worked. So, I paid my money and that’s all they did for it. I did that twice and I felt stupid. I’m paying for all these little payments that are just so easy. But I do it because I want to be safe and just make sure. AHS has been great but they have a small selection of businesses that do the work. They should have a wider one, which would be nice.

The last time Pruitt’s Plumbing came out about a year ago, I didn't like the guy. My cleaning lady was here and he was busy talking to her. It cost us a lot of money besides what we had paid. It was leaking after he left. We called back and they said that the part was separate and they wouldn't fix it. It was like a runaround deal. So, I told American Home Shield that I didn't want them back but the company that they called in place of him stood us up twice. So we were two weeks without a garbage disposal and the water was backing up. So, I told AHS to call Pruitt's Plumbing out. We might have better luck this time and we did. The gentleman came in and I offered him a cold drink and he said that he was fine. He carried in a garbage disposal. He was in and out of the house in 10 minutes. It was amazing. They were wonderful. Everything is still working as it should.

The microwave wouldn’t work and I called American Home Shield on Friday. It was automated and then I called again on Monday and talked to a person because I didn’t know if the payment went through. It did and then, Chesapeake called me and set up the time. The contractor was good, and they were in and out. The technician came in and checked the microwave, found what he needed and ordered the part. He then came back and put the part in. Since then, it has been perfect.

My contract is renewed and I like the service, but I don’t like that they make changes to that contract and they do not tell us that this has changed. I had a complaint for my pop-ups in my drain. Before, they covered the pop-up that was broke. But this year, it’s not covered. Both pop-ups in the master bath and the two sinks are broke and they don’t cover the pop-ups now. I told them that they covered that and they went back and told me that they did cover that but the contract changed. They told me that I can go on the website and read the changes. But not everybody has a computer. We are to be relying on them to inform us of these things. They need to tell us when they're changing things or taking things out in the contract. I could’ve checked with someone else where I could’ve said that I want that added back in because most bathroom have pop-ups now. But now they don’t include it, so that means I have to fix that myself. I paid $100 for it.

The refrigerator wasn’t that cool and it was getting warm and I submitted the claim for it online. It took three days for the technician from B-Cool Heat Air and Appliance Repair to come out and he said that he had to order a part. He came back the next day, which was Saturday. He had to use some kind of heat gun to mess something and then he replaced some part. The refrigerator had been working okay until two days ago and it got really warm again.

My parents always had a home warranty and but I didn’t know what they had. I just thought that it was important to have something like that. While researching online, I came across American Home Shield and I've been with them for a little over a year. I did a claim online when there was something with the wires of my air conditioner and it was a very simple process. It was great. I paid the little fee for someone to come out. As soon as I submitted my claim, J & J Mechanical called and set up when they would be out. It was no less than a day or so. It was very fast. J & J Mechanical came, fixed what they needed to fix, and it was good. This happened earlier April and my air conditioner has been perfect since.

I had American Home Shield for a couple of years, then I had them for a year when I first moved in here. I prefer to call in my claims and getting an immediate response. I had them for my furnace and air conditioner cleaning and they always do a good job. Choice Plumbing, Heating and AC came out. Both of my stools were leaking a little and my kitchen sink leaked. They did the stools right away and it didn't take them long at all. They had to order the faucet 'cause they had to replace it. They came back and did it within a week. I like them.

The ice maker quit working and then about two weeks later, everything else went out. The lights would turn on, it would get cold, it would turn off, and then everything would get warm and not stay cold. Everything in the freezer thawed out. I went online and said, “Fridge.” It said the contractor would call within 48 hours. Service One Appliance called the same day. They called quickly, but they didn't get out for a week as they were very busy. They sent a tech out and checked the fridge. He came back a few days later, put in two new boards, and then, the next week, he came out and checked it again, put in another board and the new motor for the icemaker. Then they sent a different tech and he came back and put a new board in the freezer for the icemaker. Now, it works. They were good, except the main problem was the one that we told them the first time, and that was the last thing they fixed. It was a very easy and smooth experience.

I make my claims online and I had a little problem with the American Home Shield website because you can either click on a new order, continuing order, or follow-up. But when you click on "other", it takes away the check marks. I wanted to click two boxes and it will not let me click on them. It's straightforward - one or the other. It's continuing the same thing but I needed to put notes in there because we were not speaking to a person. It was a computer. Whoever would pick it up would not understand that it was continuing with concerns because things weren't cut-and-dried and black and white. It was frustrating that you could only check one box. The website could use some help.

Everything went well with my plumbing claim.

The oven lights were out. Astro Appliance came out, and they were great. The technician was scheduled to come out two days from the time I called American Home Shield. They gave me a window from 1:00 to 5:00. He showed up at 11:00. So, it was significantly earlier than what was scheduled, which was a pleasant surprise. He offered to wait outside because he knew he was early, but I told him to come on right in. I had to let the oven cool down because I was using it to feed the kids. But he sat there and worked through it, and diagnosed the problem as not a fixture issue but a light bulb issue. And luckily, I had two light bulbs on hand that he was able to install, and then everything worked just fine.

We had a garbage disposal that had something trapped in it and it would not spin at all. I’ve dealt with some garbage disposal issues over the course of my days and I couldn’t get it to dislodge. I couldn’t tell where the obstruction was, but when the technician came out, he made it look easy. My wife said the person was very friendly, helpful, and most importantly, competent as well. He got the issue taken care of quickly and it was seamless. On the other hand, I had a stove issue too. It wasn’t heating up, so the person came out and calibrated the device. They had to come back out because there was some issue where he had to come back out.

The AC wasn’t coming on and the technician from Air Doctor fixed that and then checked a few other things. He was very good. But we had a bad experience with Home Shield this month for the first time about the payment. When I first got it, they'd send the bill in the mail and I would pay it. Then they said that we would have to have it taken out of our account. We’re on social security. We pay AHS at the beginning of the month and it’s not due ‘til the 15th. That has been fine since we’ve been at this condo for three years. This month, at the 15th, they took it out again even though we had already paid for it. We called AHS and they put it back. Then last week, they took it out again and two days later, it was put back in. It was like we tried to get it paid three different times and nobody could answer us why. My husband didn’t wanna have it taken out if there would be a problem but hopefully, it wouldn't be.

Appliance Solutions came out to check my washer because it wasn’t draining. I submitted the claim through the website, which was set up really nice. I was able to go through the claim easily. I was emailed about when to expect the contractor, and then they followed up with me and they got back with me quickly. The tech put in a new piece that was broken for the washer and it worked for five loads. And then last night, I went back and it’s having the same problem. But other than that, Appliance Solutions did a great job. They were very professional.

Our water heater broke and we got it replaced by the 2 Sons Plumbing. I filed the claim online and I was just told that I needed to reach out to to the contractor and schedule it, and that’s what they did. I have much nicer unit compared to what we had before.

When my refrigerator wasn’t cooling, I called AHS and spoke with a person. They sent a contractor out and he did excellently. He then had to come back the next week with the correct part. However, I hated to pay $75 because that was the second time they’ve been out, but I had to.

I had an issue with some electrical outlets one time and I submitted a claim to AHS. Their contractor A & S Electric came out to do service and their timeliness, professionalism and completeness were good. I've been with AHS for 20 years now and there has been nothing I could moan and groan about. There was a time when I called them for leaky faucets but then the coverage I had was for fixtures. I wish I had known that. Still, this wouldn't change my participation.

I had a claim for my dishwasher and the contractor was able to fix it. They were great. Submitting claims with American Home Shield has been fantastic. I've never had a problem with communication. I started doing the claims through the website, and that’s even better because I don’t have to wait for a representative. I just do it through the website, they give me an appointment, and I've never had a problem. I would strongly recommend AHS to homeowners because many appliances are covered, and if they ever run into a problem, they'll be able to just call and not have to pay to have any replacement cost or services other than $75.

We had a burst flexible pipe in a wall that’s between our house and our garage. I had water pouring out underneath the side of the wall onto the slab. That started late Friday night and I called American Home Shield. They gave me Van Allen Plumbing's name and number. I called them on Saturday and left a message. I didn’t get anybody that day so I don’t know if they were working or not on the weekend. I called back on Monday at about 8:02 and got a hold of Roman. He immediately put me on the books and they were here by 9:45. They were here for about two hours. They went under and all over the house, trying to find the source. They located the source, had it fixed and referred a drywaller to us. He came out the day before yesterday and finished the repair.

I had something that was squeaking and it sounded like a little mouse going around in the dryer. Affordable Appliance came out and fixed it with no problem. I’ve used American Home Shield twice since 2018 and I had very good experiences both times.

The upstairs AC unit wasn’t cooling and it was leaking. It was freezing out and then as the ice melted, it would drip. It had been going on like for a couple of days when I submitted the claim and the process was very easy. I did it online the last time. The contractor Ace Heating & Cooling was excellent. I've only needed them for the AC and it was my second time, and the contractors were very prompt. I usually have somebody out either as soon as that day, depending on what time, or the next day. I would highly recommend getting the home warranty program. If the AC unit is out of warranty, it is a good way to cover that, and it is definitely worth it. The last service call covered the cost of the warranty service for the whole year plus what I had to pay for that service call. If I didn’t have American Home Shield, it would have cost me about $800 out of pocket. It paid for itself.

Coastal Maintenance was awesome, quick, informative, and fixed the problem that day. We also had our house rekeyed after we moved in. They came out quickly and rekeyed everything, but we needed a deadbolt replaced. The guy took the deadbolt with him, told me he would rekey it and put it out in the mail the following day. That was back on March 15th and I still haven’t received my deadbolt. I’ve tried contacting them multiple times and they haven’t got back to me. I’m not very happy with them. I'm going to call American Home Shield about this issue. Overall, AHS was great.

There was an issue with the drum making a lot of noise. The fellow who came, we've had them out here before. He was really nice. He checked it out and whatever he did, fixed it. He was here less than half an hour. He also wore a mask. He did excellent work. We've had AHS for 11 years now and they have great service. With homes today, you can't live without a plan like American Home Shield.

There's a cap in my backyard I can take off and look down and I can see the city line where the water flows out from where my toilet is in my house. The cap was off and on the side and there was a bunch of crap in there on the outside of where I can look down into the pipe. I thought it was some kind of blockage so I called American Home Shield and got a claim going. Nick's Plumbing and Heating came out and got a Roto-Rooter. He got it all cleared up and he did a phenomenal job.

We had an appliance claim with American Home Shield. Professional Appliance came out for it and they were great. Both times they showed up, it was right on time.

When the pump was broken, I called American Home Shield and they got in touch with Pool and Spa World and they came and fixed it. It’s working very well now. It’s very simple to submit claims with AHS. I have another house for rent, and I have another coverage on the other house. I have multiple policies now. I hope that they give me a little bit of discount with the other house, but everything is perfect. My experience has been great. I love it. I talked to my friends at work about it.

After I submitted my claim for the AC, they contacted me later on that day. They did a good job on it. I was satisfied. But I’ve had some little problems with American Home Shield. My problem with them was that they weren’t consistent in how they would explain stuff to you before people would come out. Like before, if I call in for service, they need to let me know whether or not it’s covered, or they explain to the customer what is covered instead of sending somebody out. Once the person get out there, they pay the $75 and then, you find out that they can’t do anything for you. So they’re charging me for somebody to come out when they know that what I called for was not covered.

I went with Home Shield because of better reviews. I filed a claim online and it was very easy. Pop-A-Lock was here the same day and they were very good.

I researched online and Home Shield had good reviews for home warranties so I picked them. Hansen Mechanical recently came out and they were quick, communicative, responded right away and got a technician out as soon as possible. And they were very professional when they were here. I was very impressed. I just had one issue with a credit that Home Shield gave me due to an issue that I had when I was getting the warranty. It wasn’t automatically applied to my account. I had to call about it, which I had to be on hold for 30 minutes. That was kind of annoying. But overall, like processing the claim was pretty simple.

AHS has always been very helpful. I put a claim for my air conditioner in on a Monday and the contractor came out on Tuesday. Also, I have a portable swamp cooler in my garage and I didn’t realize that it was under AHS. I tried to fix it but I haven’t been successful, so I'm gonna have them come out and look at it today.

Submitting claims to Home Shield has been easy. Recently, their contractor, Grade A Plumbing came the day after I sent a claim in for my garbage disposal. The tech from there was great. I love my AHS warranty.

There’s some kind of water pump on the unit and it was spraying water out of it into my utility closet. I went on the American Home Shield website and it is user-friendly, but sometimes it would be helpful to have a bit of a comment section. It was a little difficult at the time for me to tell exactly what the issue was. I couldn’t tell where the water was coming from. It would’ve been nice to be able to leave that as a comment rather than just choose from the drop-down list of things that were issues. The company then contacted me within a day or two, but it was an emergency issue because there was water in the house and I would’ve liked to have somebody out a little sooner. Still, all of my experiences with the contracting company were excellent. The diagnosis was a little tricky, but the contractor came out and looked through the whole thing. It was great. He didn’t give up on it until he solved the issue and I haven't had issues since.

The claim submission with AHS was easy and it took two days for J & J to come out. Their technician did a great job and we were happy with him. We've had American Home Shield for over 20 years and for us, it has paid off.

It was very easy when I submitted my claim to change our locks. Rick came out and he was great. Everything is perfect.

At the beginning, my claim went very rough. I even told the American Home Shield people that I thought they were going the wrong direction. They were sending an electrician out and I didn’t think those people were gonna resolve my problem. I also called them back a second time because I was really getting nervous about it. They told me not to worry and that they would send the right one out if the electrician was not it. I said okay. If they wanted to waste somebody’s time, that was fine with me.

American Home Shield has been perfect. This is my second year with them and they've been on top of things. They sent the information and I didn't have any issues at all. I have renewed with them. They sent out NorthStar Appliance Repair for an appliance issue and they were amazing. The barricade was broken inside the dryer but we couldn't see without them taking it apart. They pulled a part, showed us what was, and left to get the part. They came back, fixed the problem, and boom, boom, gone.

The first people that American Home Shield sent out was saying that our condenser was gone and that was it. So we ended up getting the people that made the air conditioning unit. We called them and they came out and looked at it. They said that the problem wasn’t the condenser; it was the compressor. They told us to call American Home Shield back and we did. We explained what was said so they ended up sending us somebody else out.

We have had nothing but perfect experience with D&D Appliance Repair. They were very good, very professional, very right-to-it and on time every time. They did a great job and cleaned up. I couldn’t recommend them more. AHS was right on top of it, as well. I was amazed. They've really taken care of our problems. I couldn’t recommend them more too.

Our appliance claim with Home Shield was a little time-consuming as far as waiting on the delivery. I explained to the rep that my mother was bedridden and we have to do her laundry every day, sometimes, two or three times a day. I think that takes preference over a normal customer, considering an ill person in the home. I had to go to the laundromat to try to get our clothes dried and that was a big risk for me. But other than that, everything was okay. I was pleased with everything except the delivery. The contractor was a nice gentleman. He told me what the process was and had a good personality. Even with the delivery, the guy was extra nice because he pulled the old one out for me and did everything he needed to do to get it started. Someone told me that I needed a certified electrician to install it and he said all I needed to do is just plug it in. He said I already got everything I need. That kinda soothed me and satisfied me as far as getting it installed.

My mother had American Home Shield on our house, and that made me decide to acquire this warranty. I have been protected by them for about 10 years now. I had a leak on my toilet and so I called their number. They said that the people were contacted, which they did. They also told us about the day -- it took a couple of days for SWAT Plumbing to come out. The techs were good, on time, and they did what they said they were going to do. Everything has been functioning well since they have been out. Get AHS.

American Home Shield (AHS) is a scam. My GE Cafe Series microwave broke and they said they would replace. ALL MY APPLIANCES are GE CAFE Series. AHS offered me a GE Profile Series for free, but if I wanted the GE Cafe Series I needed to pay an extra $239, almost 50% more than the cash value ($497) they offered me. Both microwaves are EXACTLY the same microwave, except for the logo, I even checked with a local appliance store. This appliance store only charges an extra $30 for the Cafe Series, not including installation ($175) which is suppose to be free with AHS.

House built in 1978, purchased in 2009, seller provided AHS Warranty. Renewed with AHS when policy expired and been with them since then, except for 1 year in 2014 I think when I chose a different company for a better premium. Had good experiences, paid premium promptly. Used services several times. Some years I didn't have any claims. In 2019, they tried to increase the premium from $45. per month to $99. per month. Spoke to their office, they told me that the company felt I had too many claims. Refused to put that in writing! So.... thats why I pay insurance duh!

My heat pump was not working. I have had several companies in here trying to repair this and nobody can repair it. I spent $576 out of my pocket before American Home Shield was involved. I submitted a claim online and their website was pretty user-friendly. I was to pay American Home Shield $100 before they could send someone out and the person was supposed to be knowledgeable on automated home, which they were not. I told AHS that I did not want that man back in my house. He was not professional at all. But the second guy who came was fantastic. He got it fixed right away. American Home Shield was beautiful to deal with except for that $100 but the overall experience had been excellent.

Paid like $800 a yr for like two years! I believed it was a good company to pay for. A couple years cost me around a grand so when something broke it was taken care of. But I called him for my dishwasher stopped working and they said that it will run $60 for someone to come out and take a look at it. So somebody did then about a week later I got an email stating that I failed to maintain my dishwasher and if they weren't going to pay for it to be repaired. Next my refrigerator ice maker stopped working so again I paid $65 for someone to come out. They came out and about four five six days later maybe a week and a half later. American Home Shield said we cannot fix your ice maker due to this Shady Claus that they have at the bottom of a contract failure to maintain so again I'm an ice maker I had to repair it myself and take a $65 loss again.

We’ve had American Home Shield for several years. They have always come through when we needed them. The hot water went out late Friday. We put in a work request. The service company called Monday made appointment for that day. Tuesday we received a call from AHS with all the particulars and we had a new hot water heater Wednesday. They took care of everything. I paid my deductible cost and other uncovered costs and that was my only effort. The service companies they use are always reliable and dependable. I highly recommend them.

When my garbage disposal quit working, I filed that claim online. I've used the website before. It's easy to get on it and it works great. I always hear the contractors would be out within 24 hours and that's what the website tells you. And you usually hear sooner than that but it always says you'll hear within 24. Red Wing Plumbing & Heating was awesome. Glenn was great. He's been here once before. He's extremely friendly, knowledgeable, gets it done, and cleans up.

When I first bought this house, I was with First American Home Warranty but I didn’t like them so I switched to American Home Shield. The water heater was leaking and was flooding my carpet. I went online and submitted a request for a service. Island Mann Plumbing & Drain Cleaning came out and looked at it. It’s outdated and old and they said it had to be replaced.

If someone recently subscribed to American Home Shield's service within five years, AHS doesn't know the status of the home. But it's different if someone has been with them for a period of time and there should be some consideration for the fee each time long time customers have a call. Other than that, I have them since 2013 and I've only had one bad experience so far. It was when the contractor that they used tried to take advantage of me, but they took care of that. And aside from that tech, the other contractors that I had were professional people who knew what they were doing. They also took care of what needed to be taken care of and cleaned up after themselves. And that's all that I expect from a person who's coming to do work.

I requested the service from American Home Shield that morning and it happened the same day. So, that was really helpful and it was handled very well. It was a super good, quick and easy experience. I’m very satisfied.

Alejo Electric showed up on time and the technician was very knowledgeable. He didn’t have the actual part to change my breaker, but he went out, picked it up, came back in a short time, and replaced it. And he checked on some other issues I was having and corrected those. It was a quick service and that stemmed from his knowledge of electrical. But the plumber from U.S. Plumbing and Rooter that came out didn’t show up and didn't call for the follow-up. They didn’t inform me that there was an issue. I called an hour after the window expired. I was told that they had a plumbing emergency and that someone could probably get out here the next day. I was surprised that no one had called me earlier to inform me that they ran into some problems and they needed to change that schedule.

My air conditioner stopped working one time. I called and submitted a claim to American Home Shield and somebody called me back. Heritage Air & Heating LLC was out at my place the next day. They were very efficient and they fixed my condenser immediately. They were very informative and super nice. So far, I've been perfectly happy with AHS.

When I bought my house two years ago, I had home insurance and I thought it was gonna be great because they let me pick whoever I wanted to come out and do my work. I found out that that was a rip-off because we moved in and the garage door just quit working. When it started coming down, it didn't stop. It just kept hitting the thing until it burned up the motor. It was a safety issue. I put a brand-new one in, I paid it, sent my bill in and they told me they were going to pay it. After about seven months, a guy told me that the check was in the mail and I would have it by the 15th of December. January 15th scrolled around and I never got my money for my garage door. I canceled my insurance with them and I picked up Home Shield.

My garage door opener completely quit working and when I submitted the claim, American Home Shield dispatched the garage door company, Overhead Door Company of Wichita. It was only two days before the tech actually came out and after 15 minutes, he told me that the whole opener mechanism system would have to be replaced. He said he would have to come back the following day and do it. I told him that was fine and since he’s been back out, everything has been good. I'm completely satisfied.

I was having issues with my dryer so I went online and made a service request with American Home Shield. I was given an expected timeframe of within 48 hours. L and K Appliance Repair showed up within that time and they were excellent. My dyer has been fine since then.

AM PM Plumbing was great. They got out here the next day. It was a relatively simple problem. He was able to get it taken care of and he was here less than 45 minutes. AHS has responded to our claims very well. We haven’t had any problems with them. Last year, we've had a couple of more claims than usual, but not big things. So, we were grateful for that.

We purchased the home in June of last year and we got the American Home Shield insurance right after that. It was recommended to us by the Realtor who also helped us out. Submit claims with American Home Shield is fairly easy. I placed a phone call and explained my situation. They were able to get me set up with a technician quickly. Majestic Custom Construction came out and took a look at our AC unit. It was not working properly, so they ended up replacing the thermostat.

A couple of days before, the weather was very bad and somehow, the electrical system tripped. The contractor came, turned it on and everything started working. They were very professional and I was very happy with them. There was no problem and everything was good. I’ve been with American Home Shield for a year and a half and anytime and if there’s anything, they are on top of it. They’re nice and very good. It’s very worth it to have them. I have two houses, so I have two warranty with both houses and I never had any bad experience.

The original claim was our dishwasher and American Home Shield needed a part. They ordered the part and the other company came and tried to fix the dishwasher. That’s when they realized that they couldn’t turn off the water valve connected to the dishwasher. It needed a plumber, so that’s why Five Star came out. They said there’s something wrong so they couldn’t disconnect it. It needs to be fixed so they said they would touch back with American Home Shield, and I'm still waiting to hear what’s gonna happen. They were great, but I’m kinda in a limbo right now.

My garbage disposal had a cracked housing because when I turn it on and water is going through it, it would come out the side of the garbage disposal. I sent a claim in with Home Shield online and I called and checked on it later. I called on a Saturday and the contractor came out on Monday. The tech was good and everything went fine. I've had a few claims with Home Shield and if I didn't have it, it would cost me a lot of money if something goes out. It's well worth it. That's one of the insurances I'm okay with as long as they don't keep raising prices.

Everything went very well with United Air Temp. They came out for an AC claim. The AC wasn’t working. The air just kept running continuously. It never even shut off. So, there was a piece that they had to replace, and once they did it and cleaned it out, it came right back on. The thermostat went to where it needed to be and everything was great. The gentleman that came, came once before. He was very good, he explained everything to me and he came on time. If I needed anything else with my central air, I would definitely request Air Temp. I've had coverage with American Home Shield for more than 20 years, and I like that all I have to do is put in the request and they send me whoever it is that is qualified. When I didn’t want a company, I gave American Home Shield a call, and they switched it immediately to someone else.

Our air conditioner had stopped working. Nothing was coming on at all. I filed the claim through the website and Comfort King was able to come out the next day. They were on time too. We actually had to be at work and since it was gonna take us about 20 minutes to get there from where we worked, the technician called us when he was headed that way and we met him there. He came in, checked a few things and knew exactly what the problem was. Then he went out to his truck and got the part. It took him about an hour and a half to take care of it. Then he checked the outside unit and repaired some damage that was out there. I'm not exactly sure when the transformer blew, if it did that. But we had had hail so it’s possible the hail had hit the wire on the side. It was damaged. He repaired that also and took pictures of everything. Everything was working fine after that. American Home Shield was great. The experience was excellent.

When we bought the house, the homeowners purchased a home warranty, but we weren't too happy with it. We looked into AHS and it covered a lot of things that the other warranty did not. The reviews and everything that it covered made us go with them and we've had two home warranties on our house. Submitting our claim for the stovetop and the oven was easy. I called AHS and they contacted Peerless. Scott, the contractor, called and said that he was coming out at 8:00 am on a Wednesday. He came out and was absolutely great, very helpful, and professional. We couldn't have asked for somebody better.

The compressor of the refrigerator went out and it has the sealed unit. I filed a claim with AHS and they sent out a tech from Vector Appliances. He checked to make sure that the problem was the compressor by checking the coldness and bolts up and down on it. After confirming that it was the compressor, he was courteous enough to tell me that if it was still under warranty, he shouldn’t touch it because that would void the warranty.

I had been having a leak for about a year and a half. I called in the claim and the rep that I talked to was real nice. She said the contractor would be calling me within 24 to 48 hours, and they called me the same day. The plumber came out and he said he did something but it didn't work. Then Kenbridge Plumbing came out and they fixed it. They were good. But some of the contractors that AHS sent out here don't do a diddly-squat. So I call them and tell them that the problem is still going on and to not send me the last people that they sent out here.

Service Contractors of Texas came out and our AC claim went very smoothly and quickly.

Last year, we were with Home Warranty of America. We wanted to try a different company. American Home Shield sent Lake Area Appliance and they were great. When the tech came out to see the problem and figure out what needed to be done, he was here probably about 20 minutes. To actually fix everything, he was out here for about 40 minutes.

When there wasn’t any power to the pump, AHS told me Ultra Pools would be calling the next couple of days, which they did, and I had no problems with them. They were great. I only have one problem with one of the claims. I've had problems with my microwave. It started March 21st. There wasn’t any power to it and they said it was an electrical issue. The electrician came out, worked on it, came back probably 3 times and it’s still not fixed. One of the times the electrician came out within the month, he said that he had to go up in the attic. He wasn’t gonna do it that day because he’d already been in one attic, and so he left. The next time he came out, he found out it was the plug next to the microwave so he didn’t even have to go in the attic.

I turned the claim to AHS late Saturday night, and got back response from them pretty quick. I then I got an email or text and Cote’s Mechanical said they could come out on Monday, and that they would let me know sometime on Sunday evening what three-hour window so I didn’t have to wait all day. I was home anyways, but just that courtesy, instead of an eight-hour block. The tech came in and was very polite. He looked at the unit, got it working, and everything was good. American Home Shield is wonderful. We have about 80 days left but we’re definitely planning on renewing when it gets closer to the expiration date.

We purchased this house a year ago, and the Home Shield warranty was part of the sales deal because it’s a very old home. The renovations have been done quite a while ago, so we knew that we were gonna have some issues coming up and we didn't want it to be in the first year after getting a new home. I do love Home Shield. As soon as an issue comes up, for $75, it is resolved.

I had an issue with my AC and I submitted a claim to American Home Shield. Their contractor, Element came to do the repair and the techs were great. There was a short circuit and they turned on the switch. Things have been working great since.

My brother-in-law has American Home Shield and he was talking about it one Christmas. I chose to go with them and in the two years I've been with AHS, things have been great so far. The people that they put in contact with me have been very professional and they take care of my needs.

Our refrigerator stopped working. We tried doing the reset to see if we were getting any codes but nothing was working. So, we called American Home Shield. But the first company that was referred to us by them was horrible. I had a very bad experience with the guy and AHS should not recommend him to anybody. I ended up calling them again and they sent the second company. They were amazing and I was very pleased with the two guys that came out to our home. They respected the fact that we haven’t been exposed to anybody, so they sanitized before they entered the home. They allowed me to sanitize their hands just to be safe and they kept their distance. And they explained everything to my husband in detail about what was going on with the refrigerator and what needed to be fixed.

I purchased a home and my real estate agent insisted on Home Shield because she had good experience with them. In this market where I purchased the home, my real estate agent advised that I ask the seller to pay for a home warranty rather than me having to pay for an inspection because there was an older person living in the home and she felt that that would give me an edge over the competition if I didn’t ask for a home inspection. And that was evidently the case because I was the first one that made an offer and they took it.

A Wisdom Electric was fantastic. It was a difficult, unusual problem to find, and the tech found the short inside of a wall switch that was on the same circuit. He did it efficiently and quickly. The guy knows what he's doing. He was top rate. He's a proper electrician. It's enough that I would have him come back to my house because he just came to a rental condo that I have. Also in these weird days of what it is, he had his mask on and he had gloves. It was all good. But I feel like when you call for a claim, the very first thing on anyone's mind is, "We need to get your $75." When I called American Home Shield, I went through the waiting and their queue with the phone, which was fine and that was all expected. When the rep answered the phone, I asked for her name. It was an unusual name and I asked her to spell it for me. I got this big, exasperated sigh.

Our AC unit would turn on in the house, but it wouldn’t turn on outside at the actual unit. We didn’t know what the issue was and had someone come out and look. The contractor who came was wonderful, very respectful and professional. He didn’t just show up, fix it, and leave. He explained what happened so that we would know what to watch for, in case it happened again. The issue ended up being the capacitor wasn’t kicking on and he had to fix that. Then he added some Freon, which was low. He did it all in one day. We really appreciated him.

When my water wasn’t getting hot, I told the contractor who came what I had seen. He then went through a functions check of the water heater and said that the issue was an element that went bad. He replaced the element. He did it all in one day.

It was pretty simple to submit the claim. I just went online and then contacted Colorado First Plumbing and Sewer directly. A guy came out and he described everything that was going on. He showed me what he was doing and he took care of it. I haven’t had any problems since.

Jeffrey's Appliance Service came out, diagnosed the problem, recorded the necessary data to order the parts, ordered the parts, and then came back and retrofitted the replacement parts. Everything works fine. They did a follow-up call a week or so after to my wife just to ascertain whether or not things were operating as planned.

I own a house and wanted it to be covered in the event that there was an unforeseen emergency and I didn’t have the money to pay right out right then. A deductible beats buying a whole new air conditioner or refrigerator. Family and friends having and suggesting AHS was why I selected it. I called AHS when the air conditioning wouldn’t come on at all. The rep told me that they would be getting in contact with me within 24 hours. But they called right back a couple of minutes later. The contractors were professional. They came out, took care of it, and within 30 to 45 minutes, my AC was on.

I like this guy from Plumb Genius. My garbage disposal was stopped up and I called American Home Shield and spoke to the person. It wasn’t long before the technician came out. He was on time and he fixed the issue. He also took pictures and I liked that. He was excellent. He was older. He was focused and kind. But there was a serious complaint on my refrigerator and although I was charged, the technician never came to fix it. Within 30 days, I called the guys twice but they never came back out and fixed it. I tried to escalate it three times but I was never returned to.

I had to use them a couple of times and they were pretty good. When the sump pump went out, the tech came out after three days that I submitted the claim. He fixed everything. He told me that there was dirt. It was something that I have to take care of, but he replaced the sump pump. The work was great.

Throughout the pandemic, dryer and then our stove went out. And for whatever reason, every time I put in a request, it has always been All In One. They’re super nice and very professional. When they say they’re gonna be there, they’re gonna be there. They tell you straight up, “This part’s gonna take two or three weeks,” like with our stove. But they also said that they'd do everything that they could to get it out here quicker. My wife said that they were so respectful when they came in. They also put on their shoe covers if they’re asked to, which is huge when you’re trying to keep a clean house. Not that we’ve ever had a bad experience with anybody, but All In One is a little bit over and above.

We had insurance. But going through Facebook, American Home Shield popped up on my ad and I was gonna start reading reviews about them. We switched to them and have been with them going three years now. I had a little issue with them in the past where I did not experience a good outcome. But for a recent plumbing claim, it went very well. Pond Brothers came out and they were excellent. First, they diagnosed to see if there was no air in my pressure water tank then they put pressure in. But that was not the issue. I called again and without any hesitation, they came back out and they fixed the issue. We’re a happy customer now.

The contractor from Whirlpool was super nice and did a really great job. He came here and made sure that he was wearing gloves, especially with all this going on. The repair was a lot faster than we thought. When the guy originally put in the order, he wasn’t sure that they were gonna have the part. Then they called and if they could come out at that time. It was also nice that it was the same guy that came out every time to make a repair. He knew and we didn’t have to keep explaining, which was really nice. They were able to fix the problem and my appliance is working better.

The AC unit was making noise and we had water dripping out of the PVC pipe, off the top of the roof. The online filing was fine but it doesn't allow you to give as much information as needed because our particular problem was in "other" and there was no box to go into an explanation of what "other" meant. It can be a little more specific because it's impossible to list everything that could possibly be going on and then, having another, and not being able to further identify it is not helpful to whoever is getting the claim.

My water heater was leaking and my water bill was going through the roof. I went through three tanks of propane in a six-month period and it was only me living here. That is more than a year and a half's worth on a good day. So, I called AHS about it on a Friday, scheduled a service and then I paid out of pocket for the whole thing. Performance Mechanical came out that Monday and fixed it on the same day. It was really quick and they were awesome. Everything has been very well since the repair.

I've been with American Home Shield for about 18 years. I have multiple properties so I use it. They are not perfect but they're okay. I would still recommend them because I've encountered other warranty companies and American Home Shield has a broader coverage and a better network of technicians. I still stay with them because of those two reasons.

Myers Comfort Specialist of Montgomery came out. The AC has been leaking since last year. It was cold at that time, and I would wait until the following year to replace it. At first, we thought it was just stopped up, but come to find out, the coil was rusted. They had to end up replacing the air handler and the coil system. I don’t have any gripes about them. They told me what they had to do, and did it. They do pretty good work. It’s mostly the fact of communicating back with American Home Shield and having to wait until they get things in place. I had a problem with my dryer one time, though. I had to wait on the parts to come in, and imagine trying to work without your dyer. I also hate sometimes how we have to wait for AHS to okay for stuff to be done. And I started out at $58, now I’m sitting at $68 a month. My bill keeps getting higher, but it seems like this copay is still $75 every time I call.

The technician from Bold Plumbing replaced the part that heats the water. The only thing I would comment on is that they need to be better to the technician. He had to wait on hold for over a half hour to get approved. Had it been a more major repair, him having to wait to do any of the work would have taken a long time to get it done because he had to sit and wait so long for them to answer the phone. But he did a great job and was very friendly. The job was done quickly too. American Home Shield was awesome to me. They were very thorough and answered all of my questions.

There’s a faucet on the outside of the house that we use the water hose to water the garden or whatever and the thing came loose. Also, one of the faucets upstairs in my master bathroom was not coming completely out right. Draingo came and they said that to fix the faucet outside, they would have to go through the brick on the outside of the house, the drywall on the inside of the house, and maybe through the fireplace portion. I didn’t wanna do that, but my husband is saying that he may wanna do it. The two guys that came were nice and knowledgeable. I’m gonna have to call them back and have them come for the faucet upstairs because that was on the claim but I forgot dealing with all the other feedback I was getting about everything they were gonna tear up that I don’t wanna do.

The contractors came out to take a look at our washing machine because it was operating very oddly. It was really loud. We just wanna make sure that there was no damage being done with the washing machine and if that issue could be fixed. The contractor let us know that the problem was a belt or something in the washing machine has failed. So, we just had to have it replaced. Usually, it was something that didn’t happen as often or as quickly as it did, but it had failed. It was something that caused the washer to make that loud noise, but that the washer itself would be okay. But we had to get that belt or something fixed if we wanted it to remain quiet.

There was a leak around the base of the toilet. I called in a claim to the American Home Shield number and the contractor got right on it. They came out the next day and they were great. They were really nice and efficient. Everything was good.

Everything went pretty good with my plumbing claim, although we called the contractor back a day before yesterday because they installed a new water heater and it started leaking at the bottom. We didn’t hear back from them and had to call them again this morning. We’re not real happy with this part of the follow-up. They’re supposed to call us. If we don’t hear from them, then we are to call AHS again. But we shouldn’t have to do that.

Our appliance contractors have not been well. They told me they had to go back. One came out and tried to fix the appliance, and he couldn’t fix it. And he scratched it up, and then he wrote back and said that the problem was due to excessive use. And then the second contractor came out, he did a good job diagnosing the problem. But he never came back, and then he wrote it off as though he had completed it. And then when I finally got through to say I was told there was a 90-day clause that says if I didn’t get back to you within 90 days, that I’ve had to pay the service fee again, and I didn’t think that was fair.

US Air Conditioning of Texas replaced our air handler for our air conditioner. They were good. I was satisfied. I'm reasonably pleased with AHS as well.

I have purchased a lot of home warranties being a former RE agent and investor. This was/is for my personal home and I still have a broken faucet approaching May for a service request put in at the end of December. The service company came out and took the $100 Co-pay, diagnosed the problem and then submitted it as fixed to AHS. No fewer than 4 hours has been spent on the line with AHS where the attendant follows the online script and says they will have to verify and call back. Each time they apologize and say this shouldn't be happening.

I have been with this company for several years paying 50 sum dollars a month. I put in 4 claims over the last several years in which all but 1 was denied. 1st one was a bad water heater, and ironically at the same time I discovered I had a slab leak in the kitchen. The Plumber confirmed that the water heater was bad and was also able to locate the slab leak stating that it would be major work which would require removing the tile floor and concrete in the section where the leak was. The plumber informed American Home Shield of both situations but claimed he could not install the water heater because of a code violation. Nevertheless, American home shield paid a portion of what the water heater cost and denied the slab leak repair.

My hot water leaked on a weekend in the middle of winter. I had to get it fixed fast. AHS had no live agents and the automated system wanted me to pay the deductible with giving me any idea if I would be dispatch an emergency service, etc. I would not pay for something without knowing exactly and approximate time of receiving the service. I went ahead and did the job on my own and AHS (even though they asked me to fax the receipts) never responded nor any of the managers when I repeatedly left messages. Wait time for all calls were at least 45 mins plus and 80% of the agents did not understand English very well. They start with apologizing profusely and the lines are generally cut when they cannot solve the issues. VERY IMPORTANT - the only time you get USA agents who are more experienced, etc. is when you inquire for new memberships - that's where the sugar coating starts.

American Home Shield is good. Their vendors have been good as well. I do claims online and it's easy. The last one was a sink and a toilet had to be replaced.

American Home Shield's contractor, Blue Ridge Mountain Plumbing, has been out to our home three times this year for three separate issues. They have been amazing every time. The first time they came out, they fixed our hot water in our basement shower. We weren't getting hot water at the time and they fixed a valve there. During the same service call, they found that we had a gas leak in our water heater. We put in another work order and they came out again to fix that issue.

We had a leak in our upstairs bathroom, and so I submitted a claim for it online. The website of American Home Shield is easy to use, and the contractor came out in a couple of days. The guy from Wakeman Maintenance was nice and professional. Our jetted tub was leaking water through one of the seals and then going down in between underneath the bathtub. Since he came out, I have not seen another leak. It was a good experience. The first year we bought this house, the AC unit went out. I had a different company and it took them forever. It was in the middle of summer here in the south, and finally, they replaced the whole four-ton HVAC unit. After that, however, they wanted to charge more than double of what the original yearly cost was, so I switched and went with American Home Shield. We are going on two years with them already.

I submitted a claim over the phone with AHS and it was a pretty smooth process. They assigned J&A South Park and the tech got here about 30 minutes from the time that he called me. He looked at my toilet because it was stopped up and something was stuck on it. He was very professional and he fixed it. He also took the time and answered any questions or any concerns I had. Other than that, the vendors that AHS send out are pretty good and I don't have any problem when I use them. And if I do, I call American Home Shield and they fix it.

I'm pleased with the service of American Home Shield and I've been with them since 2004. I have the warranty in all my houses and other properties that I own. It's good and I always recommend American Home Shield to people when they are getting houses. I tell them about my experience. My niece, who is at a property I own, was having problems with a leak behind in the bathroom. American Home Shield sent out Jim Bennett's Plumbing but it wasn't leaking the day that the tech was there. My niece said the tech was very thorough in checking to see where the leak was and what was going on with it. But he couldn't find anything. He assured my niece of what it wasn't but he couldn't tell her exactly what it was because nothing's happening at that time. My niece was very satisfied with his suggestions of what's wrong and his professionalism. I was grateful for that because I'm not there at the property.

I’ve been in this house for a good while and my air conditioners are both getting really older. Of course, the air conditioners keep running and I’m paying the premium at American Home Shield every month. But I’m divorced so I’m the only one who’s putting the money into all of this and I was a little worried that one or both of them would go out and I would really be in a fix if that happened. At this point, I’ve had American Home Shield for a pretty long time, about 10 years, and it has been helpful. They’ve come out for numerous other things. When I find a problem, I do call them.

The electric cooktop went out, and American Home Shield replaced it. It was easy to call it in and the contractors have been nice as well. However, I was paying $44.99 a month, then all of a sudden, it went up to $54.99 a month. I was wondering why, but I never got a phone call. Still, American Home Shield is nice to have and it can't be beat.

RK Plumbing came and fixed everything. They were great.

I had a little lapse for a couple of years, but all in all, I've had Home Shield for over 20 years. My husband and I are getting older and he’s not handy as he used to be. I needed somebody. My kids have moved away and I don’t have anybody who can just take a look at something. With Home Shield, things worked out for me just fine. The service has been great. It's amazing.

I’m happy with American Home Shield so far. A-Z Appliance Repair came out right away when I filed the claim. It was that day or the next day. The part that I needed was out of stock and he ordered it. He said it would take a week but it was actually less than a week that he came back. Then he discovered there was another part that was needed and he was able to get that within a few days as well. So it was all pretty quick. He was very efficient. He cleaned up nicely and did a nice job. There were also little shoe covers on his feet.

I had a heating problem and American Home Shield designated Metropolitan for it. That claim was okay. But there was another problem with the refrigerator and the contractor who was sent out said they Mickey Moused it. They charged me then they never came back. I’m not happy with American Home Shield’s choice of contractors. During the whole of last year, every time we called the warranty company for service, the contractors came out but it seemed like they were just there to collect their $100. They were not interested in fixing anything.

The service from AHS is solid and they do exactly what is advertised. We’ve had some pretty good contractors and have had no issues with them at all. I had a couple of different plumbing calls over the last three years and everything had been resolved.

American Home Shield could cover a little bit more than they are covering, especially for seniors when paying in a monthly fee. They will only cover so much stuff but not the whole job and you still pay your deductible. It’s frustrating especially on a fixed income. The plumber was super-duper nice and he didn’t charge me any more than my deductible to fix what was wrong with my toilet. I thought that was a godsend right there only to have the AC guy come behind him and stick me in the rear. I felt he was nasty looking. I didn't know whether he’d been out on several other calls that morning. He wasn’t well-kept and I just felt like he was gouging me up on prices and then he said that he gave me a break here and there. It doesn’t feel like a break when it’s still gonna cost me $2,000 plus to get air in my house.

I have had coverage with American Home Shield for a long time, about 10 years. I had a break and then I picked it back up again. When I do a service order, I get a response from a vendor right away. I had a little problem five years ago wherein they were using a certain vendor that wasn’t user-friendly, but they don’t use that vendor anymore. One time, my washing machine was leaking and it was not fun. The first that showed up was a small leak then the leak got a little larger. After I did the request online, Murphy’s Home Services came out in a couple of days. When the company called me, I told them that I had a friend who built a cabinet around the washer and the dryer and the dryer was on top, so when two of their guys came out, they were really prepared to deal with my situation. It was very great. Now, everything’s working fine. My wife and I we go in the laundry room, look and there's no leak or water.

There was a time when we weren't getting hot water in our bedrooms. We also had a leaking shower and needed to change showerheads. I submitted a claim to American Home Shield but When I mentioned what I needed on the phone to their rep, it didn't translate into his call notes. I learned that if I want to make a claim, I have to do it online so I can be very exact about what I want. Still, the tech from American Home Shield's contractor, Grade A Plumbing, was on time and courteous with everything I needed. He fixed up a number of our faucets.

Every time we hit the light in two of our bedrooms, it would make like a sizzling noise. I just called AHS and it was already taken care of. The guy from State Electric came out and replaced that. It’s a very good experience.

AHS was just recommended to me. This is the first time I’ve ever started a claim. I tried calling, but it took too long, so I ended up just doing it on the internet. Air Connection Mechanical sent about three different technicians out, and every time they left, the issue was resolved temporarily, and then the next day, I have to call them back. American Home Shield sent me an electrician because the AC company said it needed to be electrical work. The electrician said it’s air conditioning. He left and he’s going to file a report to get a different AC company out. He’s supposed to send that within the next 30 minutes but it sounds like AHS might be backed up so it might take longer.

When I submitted a claim to American Home Shield, their contractor, Alex Pool Service LLC, came out the next day. They techs came really fast and they provided very quick service. Everything went well and they took care of the job. We are very happy with them.

We had a faucet replaced. It didn't feel like the parts were covered based on what the contractor told me. So, that wasn’t very clear to me going into it, like if a faucet needs to be replaced but you get a really cheap plastic part. It’s not the same as what you have if you don’t buy one yourself. We had another claim wherein the AC unit fried all the key parts. Next Generation came and fixed it, and replaced the compressor and some of the electronics that fried. That went great.

The dryer wasn't heating and the washer was making noise. We called AHS through the phone to file the claim. Adams Appliance Repair was very good. They were very nice and they knew what they were doing. The technician was great. He was on time and he called. They did everything they were supposed to. I hate American Home Shield, but that was one of the best calls I had. This claim worked out fine.

Everything was fine with my electric claim. I called AHS and dealing with their rep was good. The contractor's knowledge was good and he fixed the issue in 15 minutes or so.

We moved into this house last August and the previous owners provided American Home Shield for us. They are good and but I wish they could lower the cost of the deductible. Other than that, there was no difficulty in making claims. I like doing things online and I made a claim online when the water dispenser of my refrigerator was not working. Tommy D Appliance came out and they were good.

The contractor did good with my plumbing issue. The next day after I filed the claim, he came out and fixed it.

Two years ago, I was with another company and their monthly premium and copay per item went up. I went on the internet, shopped around, and thought American Home Shield would be cheaper, but it turns out that it was not. I used the other insurance company to perform maintenance on the air conditioner three years ago and they paid 100% for the Freon.

We had three things break at one time. We had the washing machine, and then our oven door broke and then the refrigerator handle broke. Active Appliance handled all three. They were extremely professional and polite. So far, everything's been good. I was extremely satisfied, especially during these times. They were very cognizant of wearing all the protection gear and coming through your house. They were great. They also followed up and some parts had to be ordered.

American Home Shield does a good job. But how easy or difficult a claim is depends on what the claim is. I don't like that they are really restrictive as who they use as their service people. We’ve been with them for 10 years and now, they’ve changed to 15 different service people. You never know who you are gonna get. That’s my problem with them. Otherwise, contractors come in and they fixed the problem. And it’s okay. We’ve looked around and American Home Shield is the best warranty we found. Some of the others say they cover things but they really don’t if you get down the bottom line. They give you a certain amount of money whereas American Home Shield pretty much covers what you got a problem with.

I reported two issues. The heating was not working. It was not heating up the house. There was a little switch inside that needed to be flipped that nobody had an idea about, and the Altus tech just came in, flipped the switch, and left. I paid 100 bucks for that. The other issue was with the hot water in one of the bathrooms. There was hot water in all other places except that. The guy came in which took him two weeks to do. I guess he only contracted that work for Home Shield, even though there are a bunch of plumbers around here. But nonetheless, he came in two weeks later and looked at the problem. He took it apart and put it back. He couldn't figure out the problem and he left saying either Home Shield would contact me back or he would do it. He wasn’t very clear about it, but it was Home Shield that did.

Two toilets were running and Rapp's replaced the inside of one toilet and some kind of flap on the other toilet. But I had to call the tech back because the toilet that they didn't replace the flap on kept running. He replaced that flap and it went fine. The guy could have just replaced everything the first time, but I guess he felt he didn't need it. But I don't have any problems with it, with everything right now. It's good.

Submitting claims to American Home Shield is easy enough to do. However, the first time I had an issue with my washer, they sent someone who couldn't work on my washer. Then, when they sent somebody who could work on it, they didn't have the parts needed. Those parts needed to be ordered. But then, the same part went out within a week and they had to order that again. It took a while to get that claim done. It seems that none of their contractors have parts on hand. Still, the washer has been fine since then.

We had a problem with the refrigerator, which ended up being my stupidity. We thought it was a problem with the dishwasher when it was actually with the garbage disposal. AAA Appliance Services came out and they ended up fixing the fridge. The water wasn’t working. The company that came after AAA was great, though. American Home Shield is a fantastic home warranty provider. I’ve been with AHS for probably seven years. The only time we ran into a problem with them was Thanksgiving time when our dishwasher broke. It took four times before it was finally fixed in January, but that wasn’t their fault. Crap happens.

I was a customer for four years and wanted to modify my contract to remove the coverage related to our pool since I had a new one installed. I spoke to four people who told me this wasn't possible and when I finally spoke to the fifth person they mentioned they could make the change. Best case scenario the four people I spoke with were inept and untrained or worst case the Company's business practices are completely shady. As a result I cancelled my policy and went with a competitor. Additionally, they charged me a cancellation fee which I happily paid to distance myself from their business. There are other options out there that are better than American Home Shield. Definitely would not recommend.

When the pump underneath the dishwasher needed to be replaced, the guys that looked at it were great, but the guy that came to put the replacement in was kinda average. That was a first for me because AHS has always sent really good people. He did the job, but we called back because he needed to come back to finish it. There was a piece of molding that I wanted the dryer to sit behind, but after he first came, he had it sitting on top of the molding. When he came back, he did the best he could. It’s now mostly behind the molding now and I’m happy with that.

Adam's was fabulous and took care of everything. The tech did a great job. I’m leaving my current condo and I’m probably gonna have Home Shield to my new place.

This is my third year with American Home Shield and I’ve never had any trouble. Things have always been in a timely manner. My last experience with them was good. Neither the refrigerator and the freezer was working and SamsSon Enterprises was sent out. They replaced a part then the refrigerator worked well for weeks. But the freezer froze up again. SamsSon Enterprises came back and he figured out the problem. There was a setting that wasn’t set right. They fixed it and it’s been great ever since.

I had a garbage disposal issue and I reported it to American Home Shield on a Thursday. I got a call from their contractor, Drain Masters, who came the next morning and did the job. The tech happened to have the needed part in his truck. My issue was fixed and I was very happy with the service. Drain Masters was great.

The outdoor AC unit went out and we requested service online. Cote's Mechanical was out the next day and they were very good to deal with. They had to order a new unit and come back and they were wonderful during the installation. Home Shield has been great to work with.

AHS did a great job when the spring on the garage door broke. Submitting the claim was a little too easy. So for own sake, we called to verify that everything went through. It worked well and I'm pleased right now.

My air conditioner wasn't cooling one time and I called American Home Shield. Their rep was knowledgeable and had a good personality. Upon submitting the claim online, I set the appointment up with their contractor, Comfort First Heating & Cooling and their tech showed up within five minutes. The tech's professionalism was very good. However, he said that my system had a slow leak of Freon. I told him to find it and fix it as the claim is costing me 400 dollars out of my pocket. He said that would take too long. He said he could put something that would automatically seal the leak as my system was running.

My dishwasher seemed to be stuck in washing mode but we couldn't see water coming in. We discovered that water had been leaking down to the floor and through the basement ceiling and all the way down to the basement walls. I submitted the claim to American Home Shield online and Repair Shack, their contractor, came within a day or two. The tech gave me a two-hour window that morning and he came right at the beginning of that window.

Submitting a claim was pretty easy and I did online and on the phone. American Home Shield was having an AC company come out then it took a minute to get hold of one that was qualified. I had to call in ‘cause I have no AC and it's 85 degrees in my house and I didn't receive a call within the 24th or 48th hour. Airtron Inc. came out. They weren't able to fix it but they did their job and were professional.

On our most recent claim with American Home Shield, Conklin Plumbing came out. Their service was great and they got everything taken care of. American Home Shield should have more English speakers when you do call in and have a problem. Their customer service reps speak English but you could tell it’s not their first language. It’s very heavily accented. It’s not every time, but the majority of time, it’s not as easy as it could be.

I have American Home Shield on two properties and I've been with them for 20 years or longer. Anytime I’ve had difficulties at home that seemed to be pretty major, I’d give them a call and they’d be right out there within 24 to 48 hours. One time I had one issue out here in Cartersville with the gentleman that came out that was sort of abrasive and didn’t seem to know what he was doing. I told AHS and that was the last I’ve heard of him. Then recently, Mr. Appliance came out in Douglasville and they were great. All in all, I’ve never had any difficulty with AHS and I’ve also tried to show it to other people.

I have been impressed with the people that AHS has sent out. I have had friendly and knowledgeable people. Last year, we had a mini-refrigerator go out and I had been kinda frustrated. It is still not resolved. They said that I needed a new one, but they would not get it for me. They said that I needed to find one and then they would reimburse me. I've kind of shelved that and haven't followed up on it. When I call them about it, they said that there was no limit and that doesn’t matter if I wait a couple of years. They've got in the system that they owe me a refrigerator. Whenever I get one, I can contact them and they will send me a refund. I would’ve wanted them to have brought out a refrigerator and put it in. When the panel on the heater and our pump were not working, Expert Pools came out. When they looked at the pump, they said the issue was the capacitor. They replaced that and the panel, and everything has been working properly since.

So far, I've had problems with two of AHS's contractors. And I was very dissatisfied with their work. The first one was LA Appliances. I put in a work order in July and the first item was fixed in September. Then the second item was fixed in October. The first three times I called, I was told the company had to order parts. Then after that, I was finally told that somehow, the claim got put on the backburner and that they were gonna take care of it. They finally did, but it was bad business because it took a long time for the work to get done. Other than that, I always get good service whenever I deal with American Home Shield. The representatives try their best to handle me the best way possible.

Matt’s Plumbing did the garbage disposal and it went perfectly. Everything was done professionally, the garbage disposal works fantastic and has no leaks so the tech gets an A from me. I liked him.

Everything went fine with my recent claim with AHS. We just had to do a couple of visits. There was some miscommunication on what needed to be fixed between myself and the people that take the ticket. So, the contractors would only do what was on the ticket at the time. And I had to call back in to get them to come back out to redo the other stuff.

I call in when submitting claims to American Home Shield and I’ve had no problems. I did it on a Friday for the heat pump and the contractor came out on Monday since they were tied up or weren’t coming Saturday and Sunday.

We’ve had American Home Shield for almost 10 years and we’ve never had any issues. We’ve submitted claims and they have paid them. They sent Appliances Services for the dryer. It stopped drying. It didn’t come on. I did the claim online. It was easy, and the website was very good. They told me that the contractor will contact me within 24 hours, which they did. The tech changed a temperature sensor and the dryer has been great since then.

My experience, so far, has been a pleasant one. I called American Home Shield and I told them that the system comes on but cool air would not come out. They sent me someone, the person came and he was professional. He said that there was an issue with the compressor and then he fixed that. He then turned the unit on, and it was working.

My mom called and said the AC was not working. The way American Home Shield handled the claim was fine and they did what they were supposed to do. The contractor A+ Comfort Air & Heating came out after a couple of days. I've been with this home warranty company since I bought the house back last summer.

The technician from Kelly Bros Electric was to the minute on his arrival time and did the work. He was very cognizant of safe distancing, got his stuff done and moved on. Our air conditioner has been replaced. We’ve always felt very comfortable calling American Home Shield for service and getting things done. But because we’re in a small town outside of Austin, sometimes it gets delayed for them getting somebody who comes to this area to work. We’ve had to wait a couple of times until somebody could work it in. Other than that, we’ve always been pleased with it.

The dishwasher was not working. I called American Home Shield but nobody came out the first time. The first company closed because of Coronavirus. Chris’ Appliance was the second company that had to get involved. The technician was here within a day and everything was taken care of. He did the service and got the machine working. He was top-notch and I would utilize him again.