American Home Shield Reviews

There was a bad electrical switch in my garbage disposal and submitting the claim to American Home Shield was a very easy process. The contractor handled the issue with professionalism and everything works now.

Every time I call, American Home Shield sends somebody right out. But I have an appliance issue with my washer that the technician from Wilson's Appliance Repair couldn't fix. My washer is backflowing and he tried but he couldn't do any good because he said it's a plumber issue. He said the plumber would have to do it. The water on the refrigerator also wasn't pumping. It was just dripping like a tap. The technician thought that if he replaced a part back there, that would take care of it but it didn't. It was still doing the same thing. Then when my fiancé came home, he said it needed a filter. We called the technician up and he asked why I hadn't said anything. But he was trying. He was good. In fact, he did ask me when I got the refrigerator. I told him it was pretty much new. It was new but it needed a filter and neither one of us knew that. He probably wouldn't know this when I said it was just a year old but it was a year old from Sears and the warranty was out.

I purchased my home new and I am also a first time homebuyer. Now that my warranties have expired throughout my home, I had the pleasure of speaking with Customer Service Representative Jay **. Jay was phenomenal!!! Jay broke everything down for me where I could understand the policy and I am forever grateful that he took the time. Thanks American Home-shield for having such a great employee like Jay ** working for your company!???

Just sent the plumber away. He made the decision that the repair would not be covered and gave me quote of over $1000.00. He wasn't even here 10 minutes. I had a hose bib leak. The plumber never even went under the house to see if the pressure regulator was broken, a covered part. He never checked to see if I had a pressure regulator.

I had AHS for over 5 years and their services was okay at the beginning and after few years started to get worse. I have few issues that I faced with them. First they take a long time to process a claim, so example it took them around 8 weeks to process my claim to replace my refrigerator. I had to purchase another refrigerator myself because I cannot live and my family without a refrigerator. So I winded with 2 refrigerators. The contractors that AHS send you to fix something at your house always try to sell you other services that you do not need. I cancelled my contract with AHS because I wanted them to replace my kitchen's faucet and they sent a plumber to fix it and he told me that it cannot be fixed, but if I want I purchase a $350 faucet from him right away and he can install it now.

The hot water stopped in my bathroom faucet. I called it in. I did the prompts first then I spoke with a live person from American Home Shield. All Valley Plumbing was sent out. That was their first visit there and I didn’t have an issue with them. But I’m still waiting on their return because there was a second claim that was put right after that claim and it's for a different faucet. I’ve had a lot of bad experiences with American Home Shield but right now, everything is looking okay.

The air wasn’t running. I turned it off ’cause it was like freezing up on the top part. The technician from Quick A/C Solutions came the next day and he got up there and it was working fine. Also, the outside handler was noisy and he might have tightened it. Now it sounded like it was doing a lot better and smoother. The guy put some Freon and he charged me $200 for that. Then I had to pay the $75 for the fee for him to come out and I thought everything was fine. Then all of a sudden, it just started making this grinding noise about 10 o’clock last night. I looked inside the handler and the fans had come off as it was spinning. As soon as it was grinding down, it just stopped. I went upstairs and turned the air off. Other than that, AHS has been very efficient. I've called several times and they’ve always come out in a very timely manner. Their website was great. I submitted the claim through the internet and they came fast.

After I filed a claim for my AC, the contractor was scheduled out in a day or two, which wasn't very long. The AC wasn't cooling the house and the unit outside was making a really loud noise. The capacitor needed to be replaced and they did a great job. They were here for no more than 10 minutes and got it fixed. They were on time, very friendly, and professional. I'd use them again.

My blower wasn't working and I wasn't getting any air or heat out. I went online to American Home Shield. Their website allows me to pick from repair companies that I can choose from. However, with this last claim, I had trouble 'cause no one services Propane tankless water heaters. Millennial HVAC came out though and had to order a part for my heater. It was covered under warranty so they had to wait until the following Monday and they got the part then. Previously, I’ve had issues with them as far as calling in and talking to somebody is concerned. They didn’t have supervisors available to escalate my concern to for more information. Other than this heater claim, everything else with AHS's vendors has been fine. Overall, AHS has done what they are supposed to do.

I had issues with my dishwasher and my washing machine. I had a little run-in with one of the managers because I asked her to send someone out that was certified in the particular appliance that I had. She said that they would send whoever they want to send. Instead of sending the Whirlpool specialist out, they sent someone from Shinmen Worldwide. He spent four hours on the washing machine trying to determine what the problem was and couldn’t fix it. They ended up sending the Whirlpool expert as I asked them to do from the start. He was here for 15 minutes and already determined what the problem was and fixed it quickly.

I've been with AHS a long time and I've had several warranty calls with them. Submitting claims has been easy and they send someone out to us quickly. CNC Appliance came to service one of my recent claims and they repaired the unit I had an issue with.

We had a washer and a dishwasher claim to American Home Shield. They sent All Brands Appliance Repair, and they did a really good job. We're satisfied. The dishwasher wasn’t going through the cycles, and tech was able to fix it when he got here. He didn't have to order anything. Now, we had the washing machine which he had to order a part but he came and did it, and that was good too. We've been with AHS for about 10 years. I kept renewing because of the service they provide. They have come out and fixed our air conditioning system. It's been a real value for us. We're happy.

I’ve had Home Shield in the past. However, they should make the out-of-pocket expenses when something is getting repaired or replaced cheaper. One time, the contractor came out to work on the AC and they replaced stuff that they didn’t need to. It’s great that I wasn’t charged for it, but that was a charge that was sent to Home Shield versus me. They had no need to replace the thermostat when all it needed was something else done to it. That was really bad of them. And then this last time, they forced me to pay for something out-of-pocket, otherwise, they refused to do the installation. And they said it was for the city inspector. When the city inspector came out and inspected, I asked them and they said, “No, they didn’t need to do this.” It’s $250 out of my pocket and Home Shield said it’s an out-of-pocket expense. There’s nothing that they’re going to do. But other than that, my experience this time was as good as I could expect.

I submitted a claim to AHS because I had part of the house that there was no power. JC Electrical came out and within 20 minutes, they identified the problem and then resolved it in about 45. So, it was great. I was happy. The process to get it started is okay. In these times with the pandemic going around, there was a concern. First of all, I didn’t have power for part of the house and there was no way to get a priority put on it. AHS told me I could call the contractors. And so, I tried calling them but there was no answer. I didn’t even know if they were even open because of the way things were closing down. I had to wait two days before they came out. And it wasn’t their fault. They weren’t even open. But it would’ve been something that I would’ve been willing to pay more to get somebody to come out as an expedited service.

I had another company when we first moved in. It was what the house had and I held that for another year. But there was an issue with them so I decided to change. I've been with Home Shield for about three years now and I’m happy with them so far that's why I've stayed with them. Their online service is excellent, I'm getting used to that. I sat two hours on the phone once and that wasn’t fun when I was first using it. Then, I found that I can communicate in a way with a computer and they would get back to me, so that was good. I’ve had them out here two or three times. I have an ongoing claim for my microwave. I hope they're gonna replace it because the company they sent keeps fooling with the same thing.

I submitted a claim to AHS by email. Their contractor Hospitality Heating and Air came out to do service. They made things work and everything has been working fine since they came. I've been with AHS for a total of 15 years now and I like knowing that I'm limiting my exposure to certain repairs by having their warranty.

I'm pretty inclined when it comes to a lot of stuff and there's been some issues where I knew what needed to be done. I tried to explain that to AHS after waiting forever to get through to somebody. I've had to do a recall and I kinda knew what needed to be done, but then AHS sent somebody out and then didn't give them permission to do what I originally said the first place, so they had to send somebody else back out. They ended up fixing the problem which was what I originally said we needed to do. So it was kind of frustrating but stuff gets done.

The icemaker went out. And we took it apart, but we couldn’t figure out what was wrong. And so, we went ahead and called AHS and paid the $120. I’ve had a lot of things going on. I’m 72 years old. I’ve got a son that has no liver, and we’re trying to get him a liver, and it’s a very complex process. I thought that the down payment of $120 was a little steep, especially on a person on a fixed income. But I went ahead and I paid it, and very quickly, I got ahold of the people that were going to fix it. And they gave me a very short time window in which it was down for about two days. The gentleman was very nice. He was very efficient, articulate and informative.

This is the third home warranty company we've had and Home Shield is better than all of them. But when you call in as a customer, the people that take the calls are in a call center overseas and they're not very good. They need to have better people that can answer questions. I was able to get a number for one of their reps that deals with the providers and whenever I had an issue or wasn't getting answers, I would call the rep and they would always get mad and ask how I got their number. It doesn't matter how I got it though. The fact is, they need to update. Otherwise, it’s really easy to make a claim online.

For the first time, my refrigerator ice machine stopped working and then only a couple of my stovetop burners were working. Big Kountry Appliance Repair came on time and ordered the parts that it needed. The parts came in and they fixed it. Very professional guys, good work. I had to call them back because the water froze up in my water dispenser part of the ice machine. They came back and fixed it right up.

I put in a warranty claim with AHS for the pool pump. The company, Pools Unlimited, came out within four days of me putting the claim in. It was issued right out the same day. He came out here and saw that the pump was no good. He called American Home Shield and they replaced it without questions. He left me one that day. So, it was quick, easy and painless.

Their service is pretty straightforward. It's great. It was easy to submit claims. When my AC unit wasn't cooling, the contractor came over and they fixed the issue.

My air conditioner unit was leaking from the inside one time. I submitted a claim to American Home Shield and they sent out their contractor T.J. Morgan. In this case, the hose that runs outside got clogged up and that blew the hose out. I've been with AHS for maybe a year now and I like that with them I can pay if their contractor comes out or pay when I call in. Also, if I can't really put all the information about my claim online, I can call in. It's easy to call but it's easy to submit my claim online too. Their contractors are also out pretty quickly. AHS has been doing a great job for me.

I needed to have a rekey done. Through the Home Shield, I was told that even though I paid, I couldn’t do anything. I had to call my Realtor and told her that I was told me I could get my home rekeyed. She took care of it for me then someone called me. She said that was not the way that it was supposed to go. They were supposed to allow me to get my key since I already had my contract number and everything. She actually did that process for me. Someone from Ed’s Lock and Key came and everything went perfectly. The tech called ahead of time and was on time. He was very friendly and explained what he was gonna do and why he was doing it. We went over what keys and locks needed to be done. He went over it again. I was very happy pleased with his work.

American Home Shield is doing really good right now and I haven't had any problems. Their claims process was really easy. I had a claim for an electric issue and Sunbelt Electric was my designated vendor. The tech was a good guy and was really nice. I liked him a lot. He fixed the problem right away and it was really just a reset of a switch. It was kind of my stupidity as I thought I had reset everything. The claim went great.

I have several issues in this house and Home Shield doesn’t give me the runaround. If I got a problem, they get the $100 and send somebody out to fix it. They sent one electrician here and he was horrible. I had some problems with my fan. The remote control went bad and he called to make sure that my home warranty is still in effect in front of me on speakerphone. That was so freaking disrespectful. Other than that, all the rest of the contractors were okay.

AHS gives me good coverage for the cost. I had a plumbing issue one time and the two techs they sent from Noah’s Plumbing were very considerate. They thought they were gonna do other stuff which was gonna cost us extra money but they ended up not having to do that. They did a great job.

Being with AHS has been good so far. My shower water wasn't getting hot one time and I called in a claim to American Home Shield. The rep I spoke to was very professional. Within 24 hours, I got a call from their contractor, Heros Plumbing Service, LLC. The tech who came out from there was very quiet and he did the job. Things have been perfect since then.

The garage door opener was not working properly. It was not closing or opening. I filed a claim online and someone was sent out within 24 hours. The tech came and replaced the logic board. So far, everything is okay. I've been with American Home Shield for about three years. I bought a new home and researched on the internet about warranty companies and then I got some information through my friends and they all recommended American Home Shield. So I went with them.

AHS's contractor, GE Appliances, came to service my appliance issue. The tech came within a good timeframe and he was professional. He was in and out especially with all the Corona stuff going on. He did a really good job and fixed my issue. Everything went really well with this claim.

Home Shield ought to check the companies that they got to do the work to see if they do multiple things instead of just one. I ran into a problem where this company worked on the dishwasher but they didn’t work on the freezer. Other than that, I haven’t had any problems with the contractors coming doing the work and everything and with Home Shield's service.

I’m very pleased with AHS. They sent out Coastland Appliance for the trash compactor. When you actuated it, nothing happened. You could hear it turn on, but the plunger thingy wasn’t pushing down or coming back up. Coastland Appliance came within a day and a half after I put in the claim. They have been here about three times before and I’ve certainly been pleased.

The garage door would not open and I submitted a claim to American Home Shield for it to be serviced. Then when the contractor got there, they said it was not the garage door opener. Something on the bar was broken but they still fixed it. They were very professional and on time.

My dryer wouldn’t get hot and I called the claim in. I’d rather do it on the phone, personally, 'cause it would be like I was getting on their nerves when I call. Their rep just said that she would send me the phone number and I could call the company. It took about two days to get in contact with the company. It was a good service from Home Shield. Everything has been perfect.

One day when we came home after a vacation, it was a hot day and we turned on the air conditioner. It got cold for half a day and then during the end of the day, the air conditioning was getting warm. I called American Home Shield and they sent somebody out to take a look at it. Then, they sent a second person out to look at it. It took a couple of weeks, but it was during the coolest part of the year so it didn't really matter to us. The company they sent out was a good company. They were very respectful, didn't hesitate to anything, and kept us up to date on everything. They were able to fix it, although it took a while because the guy said it takes a long time to get the part to Hawaii. American Home Shield is a good company, but a little faster response would be outstanding. I got a couple of other houses I'm getting ready to put on them.

I go online and submit a claim or I call it in. This last time, I went online. When I call Home Shield, I get a return within the same day. And when the technician had to come out, they notified me upon arrival. Everything works out. It really worked with my scheduling. When the technician from KNS Plumbing came in, with this coronavirus going around, we had a conversation about debt. We also had a conversation about him and his wife getting ready to have a baby. I was there while he was working and he was very nice and polite, and he did everything in a timely manner. The warranty is a little costly. A friend of mine is with a different service and she pays less, but you pay for what you get.

We have a backup system. When it vibrates, the original pump turns and it gets hooked up and then it stops working. It will go to the secondary. When the secondary kicks off, it pumps up right at the house instead of going away from the house. We had On Time Plumbing & Heating come out the first time. The guy saw it and he moved it slightly and it was fine.

Last Saturday, we turned on the stove and immediately smelled gas. So, we called our gas provider Atmos out and when they came, they said that they were essential workers and they couldn't go inside our house. The tech said he had to turn off all of the gas to our house. I asked what we were supposed to do about hot water and he told me to call a plumber who will be able to come out and diagnose everything.

My air conditioner was running super loud. I submitted a claim on the American Home Shield website and it was pretty easy to use. I got emails and text through every process, up to the point where the contractors let me know when they were on the way. The guy from A-US Air Conditioning of Texas that came out was really nice and knowledgeable. He told me a little bit about my air conditioner and why it’s being loud. He said there wasn’t anything I could do to fix it besides replacing it. But he said it looked like my unit had been damaged by a dog peeing on it from the previous people who lived here, so American Home Shield probably wouldn’t cover it.

I had been thinking about getting a warranty for a couple of years. I thought it was a good idea to start. A friend of mine had mentioned that her mother-in-law used American Home Shield. I was like, okay, good enough for me. I've been with AHS for over six months now. Recently, I had an AC issue, it wasn't cooling. Then the contractor came the same day that I filed the claim online to AHS. Everything's been perfect since then.

I bought Home Shield when I bought this condo. When we call them, the contractors come. They’ve been out here twice. They worked on my air condition and furnace. I’m glad I had the warranty.

The claim submission with Home Shield is very easy. I go online and submit and it would take not even 24 hours to see a contractor. And their contractors are professional and they get the job done fast. One time, water was coming between the wall and the ceiling. The tech from Water Control Plumbing cut into the wall and fixed everything. It was great. I've told a few people about American Home Shield. The price is good and the service is fast.

Had an issue with my air condition. Dispatched Piedmont Mechanical Contractors Inc. who came out and diagnosed issue as a bad evaporator coil. Also noticed "code required upgrades" that were needed, which aren't covered by AHS. Rejected by AHS authorization department, directly contacted by Piedmont Mechanical to get authorization to proceed. Technician came out and I asked what were the code required upgrades - replacement of a bad float switch for the condensate pan ($250 charge), mastic applied over the duct tape seal ($250).

The upstairs AC was running but not cooling. This is the first time we submitted a claim to American Home Shield. My husband called them, they set up an appointment, then we got an email saying the contractor was coming. A tech from Myers Comfort Specialists of Birmingham came last 25th of March. That day, he sent a text saying, "I'm on my way." He arrived, worked, told me what was wrong, and then left. AHS was easy to work with.

I think American Home Shield has a local rep who actually looks on all the calls. They have somebody from the company overseeing if the contractors or if anybody has a problem. Our faucet was leaking and I was surprised Cal Home Construction came the same day. I called in the morning and by afternoon the guy came. He had all the spare parts, replacements, all that ready. The guy had the exact faucet and replaced it that same visit. I'm very impressed.

American Home Shield works and we've had it for many years. The only thing is the fee went up but the company doesn't cover as much as they used to. Before, they used to cover the entire amount before. But if I need something right now, they only cover this and give me that. I would have to pay for the rest of it. The policy didn’t use to be like that. I understand if the amount is astronomical but if it’s something that costs $1,200 and they tell you they're only gonna you $700, why do I have insurance if I still have to meet this gap?

One of the parts went out on the hot water heater and we didn’t have any hot water. It took a day for the contractor to come and he tried to fix it. He put some part on it which he thought would work but it didn’t. So, it went out. He said that he would order a part for it and it would take two days unless they did it overnight. So, he came out on a Thursday and the thing went out that night. We were out of water up until that Saturday. They called me from Aaron’s Plumbing and Heating and the guy came back out that Monday and he put another part on there, and it has been working ever since. The service was good. American Home Shield connected me up and the guy fixed it, so I have no complaints.

I got American Home Shield just for cost savings. They were recommended at the time. Recently, our pool pump broke and stopped working. I put the service request on the website. ABNation came out and it was a good experience overall.

Their website was pretty good. It was very reasonable and friendly. I sent in a claim online when the AC was not blowing a cold air. The contractor did not get the call from American Home Shield because he was not in his office. So I called him and he went to his office and he found the order. He came within an hour. He found something wrong with some wire. It got cut so he fixed it. I was very pleased.

I had called American Home Shield for my stove, which was the main issue, my refrigerator, and my dishwasher. When I did call, I asked their rep if they could come out that Monday. One person came out from Sears and he looked at the refrigerator and did what he was supposed to do. My stove and my dishwasher have not been serviced yet. So, I called them back to ask them what the problem was and who was supposed to do the stove and my refrigerator. The lady I spoke with told me that it was Sears, and she said she would get in touch with Sears because it was a mistake on their end. I still have not gotten my stove and my dishwasher checked. But they took their money out the next day when I put in the order. They take their money out really fast, but it has been two weeks now and I have not heard anything.

I found the indoor temperature of the air conditioner rose up and the fans wouldn't work the whole day then would work in the evening time. It repeated three times so I called the technician using my home warranty. He found the condensate inside the attic, dusted the drip pans and the drains. There was some safety switch and the switch takes some things and so he terminated the power. He cleaned something and suggested that every time that it would happen again, and I should notice the draining pipe around the switch, I should clean out. I need to watch that once the temperature gets a little warmer and I'd frequently use the AC. I’m satisfied because the technician came here the next day.

They were able to take care and update my account.

The refrigerator and the dishwasher were having problems. I requested AHS for a service and they sent out Triple J Appliance Repair. The tech knew what he was doing and he did a good job on both appliances. The contractor's response time was good as well. They were professional and they’ve been with AHS for a long time. And the appliances have been working fine since the service. We’ve been very pleased with AHS, too. We’ve had several things done and each time, the techs have been very professional and they knew exactly what they were doing. Then, there was one claim for a faucet where the techs came back and fixed something that was kind of above and beyond their responsibility. It was an adjustment on the stopper, so it didn't relate to the faucet, but it did relate to its operation. And they fulfilled it.

I had done some research when we were looking into buying a house and American Home Shield seemed to offer the most coverage for the price. When I submitted a claim, I did it over the phone because I never know with the warranty if I'm clicking boxes. Pop-A-Lock of Texas came for rekeying and it was short, sweet and simple. We didn't have any problems. The guy had everything he needed and it took him half an hour.

I had an AC issue so I submitted a claim to AHS. The contractor came out and he fixed it. It wasn't cooling and he replaced some circuit outside on the outside unit. He wasn't here very long and we have nice, cold air coming out again, so I was happy. I have a different claim that I'm not happy about. I had a leaky faucet. The guy came out and he couldn't fix it. He ordered a part to fix it and then he broke the handle and he couldn't fix it. When he came back out, which was three weeks later, he cut a huge hole in our wall. The hole in my wall is about a foot and a half by two feet in the bathroom. It's where the pipes are so they could cap them off. They didn't send him back out. They said they fired him. A different guy came out and he was fine. He fixed the plumbing part. But I still have the huge hole in my wall. Nobody has followed up and nobody has done anything to resolve it.

There was a time when my heater wouldn't come on. I contacted American Home Shield and they set me up with Miller Pools. Their tech, Matt was very courteous and he showed up when he said he would. Miller Pools got my heater working but then they also had to order a part. When that part came, they called to schedule to come again and put it in.

When I filed a claim with AHS, the contractor contacted me the next day, but we had to coordinate a schedule. The guy came out to repair the toilets within about six days. He was excellent.

There was a time when my ice maker stopped working and my refrigerator was leaking. I had two different companies come out on behalf of American Home Shield. The first one came quickly but then there was a follow-up service call with them because my problems continued to occur. That took a while and my problems were never resolved. I called AHS and told them to send somebody else. They did and the second company got my issue fixed. They were prompt too. They had to come out three times to finish the job because there were more issues than they expected. Even so, everything is now in great working order. I love having Home Shield as my home warranty provider. I have a second home that I'm planning to add to my coverage as soon as I can. When the contract I have expires, I plan on re-upping with AHS.

National Platinum Service was fantastic. The ice maker went out on our refrigerator and I called Home Shield. The guy knew he had to order a part and when he came, he fixed it the same day. The guy came in after five days and with the virus thing going around, I expected that. Still, he was on time and he was very professional. He had a mask on and made sure he was completely covered. Now, the unit is working great. My daughter had coverage as well and she kept telling me how nice it was that she just called them and they took care of the issue. I got it just in case and I've had them for three years. If something was to happen, I know that they would be there to help and take care of it. I'm not worried about the unknown. I have peace of mind.

The last time Rosenthal Heating was up here was the furnace wasn't working. It wasn't putting out any heat. I called in the work, Home Shield charged the fee upfront, and Rosenthal came out. They did all the work and it was done. American Home Shield does a pretty good job.

I've been with AHS for a long time now, ten years minimum. They handled my problems when I've had a problem. I've never had an issue with them. Recent experience has been great. I've had two claims in the last couple of months and both contractors were great and on time. They fixed the issue. And I did not have any problem with them at all. I would recommend them.

On the inside, the AC unit wasn’t holding the antifreeze. Once they put the antifreeze in, it just leaks out. So the guy said he had to order a whole another part for it. It's easy to sign up with American Home Shield and they stay in contact with you. The claim submission with Home Shield was easy and everyone was very friendly and professional. I’ll let anybody know of the experience I've had which is wonderful and very excellent.

Whenever I call AHS and they give me the company that’s coming out to fix it, I call them right away. I like to talk to the person that’s coming out here because I inform them what’s going on. Sometimes it works, sometimes it doesn’t because just telling them what’s going wrong doesn’t give them the answer. In the past if they come out and they find a part that they don’t have, they have to come back the next day. When I called for the fridge he said it is iced up and that I have to empty the fridge out, unplug it overnight.

My refrigerator wasn’t cooling and I contacted them on the phone. The rep was a good guy. He knew his business and he took care of his business. The contractor called me that afternoon and told me when they were coming. They were very efficient. So far, everything’s good. It’s working as expected. I'm going on my second year with AHS and one of the reasons that I chose them was that they were cheaper than the other companies. But they raised my price up.

I feel great about American Home Shield. Everything was easy and no questions were asked. I submitted the request online then I got an email immediately that I got a contractor and Service Contractors Plumbing called me. Everything was great. They came out two days after I did the claim and the tech was awesome. My toilet was loose and he definitely fixed my problem. He didn’t just make it okay for a little while. He was very professional and everything is good.

My experience here, living in Atlanta, has been good. When I call, someone is usually out within 24 hours. I had some plumbing work done and I really like that service that I had done simply because the company that came out almost had a rolling warehouse. So they pretty much had everything they needed. That was a plus for me. I didn’t have to wait until days later to have a part ordered. I’ve had some services done and I’ve had to have parts ordered. So that means I had to wait and be without the appliance or whatever it is that I needed. So it would be a good suggestion to have more product available when the customer calls.

Submitting a claim online to AHS was very simple. The next morning, I got a phone call from the contractor and set up an appointment. There were two different issues. It ended up there was an outlet bad in one of the bedrooms, which caused that room and the hallway not to have electricity. And I put in a new ground fault switch on the deck and it was a faulty switch that I had put in. And therefore, that was causing the other issues. But the technicians found it and all's good.

AHS is good but they need to increase the number of contractor options. When I speak to some of these contractors, I find out that they are on a set fee rather than on a cost reimbursement so whenever they repair or they don't repair, they get the same fee. Some of the contractors don't agree on having a set fee. They don't end up staying or they end up moving to different areas. Also, some of these contractors are not honest.

My mom's friend just bought a new house and I recommended AHS. I've used them several times to repair things around my house. About a year and a half ago, my water heater went out in the winter and whenever the repairmen came, they would say that part of the thing that was wrong is that the heater wasn't installed correctly and that they didn't even know if my issue would be covered. AHS covered it and it saved thousands of dollars. They also cover little things like clogs and leaks that can completely derail things and mess up my budget.

The first time I submitted a claim, my address was wrong so it wasn’t recognizing me, which was why I didn’t do it online. When I called AHS, they corrected it and then they just made the appointment while I had them on the phone. The second claim, I did online and both were easy. One of my claims was for a leak behind a toilet and the other was the kitchen drain. Both were handled quickly and we’re very satisfied with our service. The contractors were both very nice and professional. The kitchen issue requires a follow-up with a part but they're supposed to get back to us about that.

Submitting claims with American Home Shield is very easy. I had a claim for an electric issue where TWC Enterprise came out. Everything went very well. The contractor took care of it fine. He was on time, very professional and got his stuff done and left. We've had AHS just a year. I just renewed it from when we bought our house. We checked around but then, I would hear things that weren't quite so good about other places. And we actually had some things go wrong during that first year and AHS took care of them.

There was an issue of stoppage with the pipe and the contractor came in the morning and fixed it. Everything went fine.

Home Guard is coming out today. I talked to American Home Shield yesterday because they closed the claim by accident because apparently there were two customers with the same first name. The rep probably spelled my name wrong in their file too. But other than that, the claim went pretty good. They've been really quick to respond. Both times, the contractor came out the same day, with exception to this latest part of the follow-up, which they had to wait for a part. I'm working from home, so the timeframe worked out really well. On the second time though, they came like three hours early, which was great because I was here. But if I had not been here, it probably would not have worked out so well because they didn't call ahead.

My wife noticed that the AC wasn’t blowing cold. I turned it off and then when I went outside, I told her to put it back on. When she put it back on, the motor didn’t come on, it turned the fan. I filed the claim online and it was quick and easy. I just gave a brief description of what the problem was and AHS asked me if I wanted to use the same people that came before which was T.J. Morgan. I liked that they worked they were informative so I suggested to use them again. They set me an appointment then T.J. called me and told me they’d be out. They fixed the issue and I was really satisfied with it.

My claim went real well. The contractor came out the first time and found that the issue was a circuit board and possibly something else that was connected with it, but they had to order the part. It took about two weeks to get the part back. They came out the second time and he replaced the circuit board. Once he put the circuit board back in, he said the other part didn't look right and it didn't sound right, so he replaced that other part as well. He did a wonderful job. He was a really, really nice person. He put his boots on before he walked in the house and cleaned up after himself. The clean-up was good. I’m glad I had the ability to have this done for not as much as it could’ve cost me.

My hot water heater started leaking a little bit and the water fluctuated pretty bad in the house. So, J&K came out and looked at it and decided it needed to be replaced. The replacement process with American Home Shield was pretty seamless. It was the first time I used them online, and it was pretty quick and efficient. I was surprised. Also, luckily, the hot water heater was covered, and it was kinda nice not to pay that extra expense.

We were having problems with the AC and the house was just hot. I filed a claim online and the website was very easy and simple. As soon as I submitted the request, somebody called me right within an hour. Efficiency Experts came out and they were really good. They were very professional and they educated me with my device. The unit has been working fine since they've been out.

I had a leak under my kitchen sink and it was associated with the kitchen faucet. I went online and set up the claim with American Home Shield. Instantly, I got the number of Ray Stovall Plumbing. I called them because of the current situation with everybody and the pandemic, trying to schedule them now. I believe when we initially scheduled it, I may have been working still in the office. Now, I've been home working. They had been backed up a little bit. I talked with their scheduler and she assured me that they would come out on that Friday that I requested. I work Monday through Thursday and I can't stick around for four hours waiting for somebody to show up. They came out on Friday, did the initial repair and said, "We've got the leak stopped but we need some replacement parts. Just call us when they came in." They worked with the manufacturer to make the necessary repair and had ordered a few miscellaneous parts from Kohler.

Short’s Plumbing and Drain Cleaning's response time was pretty good. The tech was professional and courteous, and did the job in a timely manner. Everything was fine.

From my first call, it was about four weeks till I got someone to call. I had to call again. AHS didn't have someone in the local area at first listed and I was all right with that. So I called in and as soon as I let them know that nobody had come to the house, the rep immediately was very helpful and apologetic. She did her best to accommodate me. So once they realized it was a problem, they were right on it. The claim takes quite a while since I live in Navajo Dam, so I’m 33 miles from downtown Farmington and I’m right on the 30 miles from the borderline from Colorado. They don't have a lot of people listed to come work and repair. But I hope they maintain Quality Appliance because they can come here.

The American Home Shield website is straightforward and submitting a claim is easy. What I do is submit the problem and request the service call. It usually comes back and says, “Your request has been assigned to a specific vendor and they will be getting in touch with you.” Then the vendor calls me and they set up an appointment. They would contact me within the same day of submitting the claim. That’s relatively quick.

For a plumbing Issue I had, I called American Home Shield and Econo-Rooter was sent out. They were the best. Their guy was very professional and he knew exactly what he was doing. He did the work in a very short period of time and he cleaned up his mess then he left. It was an awesome experience. We've had American Home Shield for a long time and I only wish their prices were a little bit more competitive.

There was a couple of issues with my AC but the main one was with my breaker. It kept tripping and when I turn on the AC, nothing would come on. It just kept tripping and I just kept thinking it may be something going on now. I stopped using it and thought of using my ceiling fan. It got cold anyway so I started using the heater. The tripping started happening with the heater. I just didn't do anything, and it finally got hot again.

Everything has been going well for us with AHS. Every time we need them, they come.

The interior of the oven wasn’t heating. So the burners of the gas range were turning on but the oven wasn't lighting. It turned out the igniter burnt out. So GE came to replace the igniter. The tech was friendly, professional and timely. He let me know that he was on his way. He saw what the problem was and he came prepared because I indicated that I suspected what the problem was. He came with an igniter. He was here for 10 or 15 minutes, and that was it. Everything is working fine. But I was quite disappointed when I called American Home Shield a year ago about fixing a wine refrigerator that I have. There was an issue with a part in it. A person came and he said this model goes bad and that I may just need another one. But there was no follow up to try to find a part or to try to fix it.

I’ve had plumbing issues, and the people AHS sent out were not competent. The tech misdiagnosed it and I had to hire people on my own to get them resolved. I wasn’t happy with that. Another time that I’ve called, they sent somebody that fixed the refrigerator. He did a real good job. The guy they sent out to fix the pool also did a very good job. ABNation was extremely responsive. I was very happy with them.

We submitted a claim online. Perhaps due to staffing and illnesses, it was about a week that we waited. 2 Sons Plumbing was very thorough and very helpful. We had two leaky sink faucets and the plumber guy determined that they were not fixable so then they replaced them. Scheduling was different because of the stay at home orders. But they were very professional, did a great job and got everything fixed. It was really nice that they did well. We’re back up to normal.

My garbage disposal was totally stopped up. I submitted a claim online to American Home Shield and on their site, I could quickly type in what my issue is. I quickly got an email saying that AHS has scheduled my claim with a contractor and they gave me a way to contact them. Hoosier Plumbing & Heating came and took my garbage disposal. They emptied it out and it was no big deal.

The dishwasher just wouldn't cycle. Turned it on, and in the middle of the cycle, it quit. It just was full of water and that's it. I called Home Shield, and nine times out of 10, when I have an electrical-type issue, like a refrigerator, a dishwasher kind of an appliance thing, Big Bill's usually is the one that comes. I just call American Home Shield and say, "Assign me somebody."

Everything went well with our claim and the technician was very professional. But the icemaker is not working properly, so I was gonna call American Home Shield today to find out how we could get the technician back out. The icemaker has started making ice again, but it’s making one block of ice, instead of normal drops of ice.

I placed a request for our washer online and the process was very simple. The next day, the contractor came and he diagnosed the problem. He ordered the part and fixed it the following day. The washer has been working fine since. I'm glad I have Home Shield.

They had Air Pro Master come out for my clogged toilet and they snaked on it and cleaned it. It was a very good experience. They did just what I needed. I’m going on five years at this house, but I’ve had American Home Shield in the last 20 years and they’ve always been good. They should add a comment box to their website though so you could explain the problem a little more. You have to choose what area you’re fixing and that’s it. You can’t leave them any additional information. Still, it’s a good idea to have them. I highly recommend it.

My air conditioning stopped working and I called American Home Shield. The rep told me that somebody would contact me in the morning. I was proactive though and called their contractor King Team Air Conditioning & Heating LLC at 8 in the morning. They gave me an appointment for 3 o'clock that day. The tech said my cord was blown and that he had to go order it. He called me in a couple of days, came back and put the cord in. Now, my AC is working fine.

The technician came within a day after I submitted the claim to American Home Shield and he fixed our oven. He was very knowledgeable and kept me very much in lock with everything that he was doing. It was great. It was a bit rocky at first with AHS but now, I appreciate their service.

Something on the pump was broken. America’s Swimming Pool Company came out for the repair. The guy was very nice, professional, and really quick. He fixed it all in one day.

It's pretty easy to file the claim but you get the problem with American Home Shield with getting the authorization when the people show up. I’ve had a claim and it worked fine. The kid fixed it. He was out of here and I didn’t even need to call him back. But when I had my refrigerator fixed, there was some kind of snafu. The refrigerator repair said they were waiting on the authorization from American Home Shield to order the part. I called American Home Shield and they said they did it on that day. But the people said they didn’t get it. It took a week to get my refrigerator repaired.

For several years now, I've been with American Home Shield and I’ve been very pleased with the services. Some of the contractors are a little better than others, but everything seems to be doing okay. They sent out Hamilton’s Appliance Service and they worked on the dryer. The tech was right on time and he seemed confident. He got the job done quickly and efficiently. Everything went well and everything is working fine.

The washer wasn’t working. American Home Shield sent out Cook’s Appliance Service in short order and got everything fixed up in a hurry. I've had American Home Shield for almost 20 years. I’ve got three houses and I’ve got American Home Shield on all of them, so it worked out really well. Submitting claims is a simple process. I always recommend American Home Shield.

I’ve been having AC problems for the past few years and every time I have it done the summertime, Myers Comfort Specialist normally comes out and does whatever they do, and it gets back working. This time, I had to call an outside contractor because it was on a weekend and we had a family gathering over to the house. The outside contractor came in, gave me some Freon in the AC unit and told me that maybe one of the coils was bad, and to contact my home warranty.

Every time we’ve had a problem--water tanks, oven doors, anything, America Home Shield has somebody out within three days. With our water tank, we paid $75, and then they were back the next month trying to fix it, the next month trying to fix it, and finally, they gave me a new one. And the only thing that I paid was to bring it up to code because code had changed in 10 years that we had had it. This is an amazing cost-saving coverage.

The water heater was leaking and the guy from J.F. Whitlow came in and took a look at it. The tech was good. He determined that it had to be replaced because the tank was leaking. American Home Shield went out and bought the replacement and delivered it to J.F. Whitlow. They performed the replacement and everything is fine. From the time that I called in the claim to when everything was resolved, it took about 12 days.

My brother has AHS with his trailer house and told me to get it too. I did so he's paying for it. The claim experience has been good.

The AC went out in my home. I called American Home Shield to ask how long to get a technician out. The reply was 24-72 hours. I stated that I couldn't wait that long as I had a quadriplegic living in my home. The woman went silent. I asked her if she knew what a quadriplegic was. She said no. I explained that a person who is a quadriplegic was unable to move from the neck down and that he couldn't go for 24 to 72 hours without AC due to his condition. I asked if there was any contingency for such an emergency situation. She said I could submit my order and if after 24 hours I didn't hear from anyone I could call my own HVAC and that they would reimburse money spent less the $75. I responded that I couldn't wait 24 hours because I had a disabled person in my home. Again. Silence. Then she said that I had to submit my request on line.

This is going to be the worst decision that you ever make with your home if you pick them. They have absolutely zero empathy. I spent 3 months with them in the heat of the summer with a broken A/C unit. I have gone 1 month with a broke faucet plumbing issue. They have no sense of urgency either. They will flat out lie to you on phone calls and you will have voicemails proving what you have been told and it won't matter, they shield you completely from escalating claims to management and tell you they can't email you or call you back. If you choose them customer service experience will be absolutely terrible.

To date I have given AHS $2629.02. I have received contractors who are not satisfactorily fixing the appliance problems that have occurred. Each time something breaks, I have waited months before getting it fixed. In the case of my dryer (I was without a working dryer for more than 3 months during the winter) it was "fixed" a month ago and stopped working again the other day. We decided to just cancel our service with AHS and go buy a new one rather than wait through these shenanigans again.

The microwave kept blowing out, and it kept breaking the circuit. The electric people came out and the tech checked everything. He showed me a different way on how to prove it was the microwave so a microwave guy came out and he fixed it and it’s working ever since. The guy who came was good. He was a little chatty, but it’s okay. He was friendly and professional although I think you have to know your customer. If they don’t wanna be bothered, then don’t bother them.

Our daughter had American Home Shield and they were reasonably priced. I had some people staying in the house for about a year and a half and we had a dishwasher problem. AHS took about two or three repairs before they figured out that it needed to be replaced. When they did that, they didn’t charge the $100 fee. I wish the dishwasher was handled better. But when there are problems, American Home Shield kept them resolved.

My recent claim with AHS went great. The garbage disposal was not working. The contractor came out, had gloves and booties on and was very knowledgeable. He helped us really fast.

I was having some plumbing issues. They sent out Super Rooter and everything was on point. There's Covid-19 so I was surprised they came. I’m glad I have AHS. It’s a good deal to have.

Solar Beam Pool & Spa come out for an issue. They had to order a part, but then, they came right out again because they said it definitely needed a new motor. I asked them if they would install it. They said they had to get approval from American Home Shield first. They called the next day and said they got approval and they’d be out the following day. They were nice guys and did a great job.

The ice machine and my refrigerator have been out since November. Dixon Appliance of Nela came back-and-forth but they couldn’t fix it. Then they charged me again to come out. I tried to tell them they still hadn’t fixed the problem but I didn’t wanna argue for $125 so I paid. The refrigerator had been on and off and I don’t trust it. I’ll get up one morning and it could be out. It’s lucky that I have a big house and I got lots of refrigerators. I’d have to move all my food out into my laundry room fridge. It’s a drink fridge but at least it’s something.

I had a pipe that was leaking under my sink. Submitting a claim for its repair to American Home Shield was really easy. Everyone there was really nice. Their tech from C Mayes Plumbing & Heating came out and he said that something there was disconnected. He fixed it for me.

There was a leak in the valve going to the washer and PHD Mechanical came to fix it. They were nice. I was hoping to get somebody back out as another pipe was leaking in the laundry room but they said since the claim doesn't include it, they couldn't look at it.

Our plumbing claim with AHS went really well. The gentleman came. He was very nice, very polite and friendly. He checked it out. And then he figured it out, that it needed some parts. He said he would order the parts, and in a couple of days, he would come back. And the secretary would just call and let us know what day they’d be able to come. Two days later, they called and gave us a time from between 9:00 and 1:00. And he came by and fixed everything. We were very happy.

C & P Plumbing came out four days after I put the initial claim in. That was the first day they had available on their schedule. They were pretty courteous and super nice and they assessed what the problem was pretty quickly. The tech looked at the faucet and knew exactly what the problem was. Everything is great as of today. I feel pretty good about Home Shield. That was my first claim and I was pretty happy with the response and the quickness of getting it resolved.

I never like to have air conditioning issues. It’s never good. When I had one, American Home Shield sent out Myers Comfort Specialists of Birmingham and that went fine. They did a good job. They were on time on the work they were gonna do. They were thorough and professional. I was very satisfied with Myers and how it turned out. I have an annual maintenance agreement for all my various appliances and things. And one reason I went to Myers, initially, was because I knew that they were associated with AHS as far as being one of their approved contractors. If there's a problem, it would be very easy to work on getting it fixed. But I was very satisfied with what they did.

A-US Air Conditioning of Texas provided excellent service and quick response. They let me know and they were very professional and knowledgeable. They did a tune-up on the air conditioner and everything was excellent. Having home warranty is very important. In fact, I've been with American Home Shield for about 15 years.

We had an appliance issue and when we made a claim with AHS, everybody that we talked to was lovely. They were very responsive and got back to us very quickly. They assigned a vendor, ADA Repair DBA All Desert Appliance, very promptly. The vendor worked with us very well. They came out quickly and they called beforehand. They were wonderful and were very kind. We opened the garage, they went in, and they fixed the problem. The tech was both efficient and knowledgeable. He was quick to get it done and he did it right. He knocked on the door per instructions. We thanked home and he left. It all worked out well and they did a good job. Thank you to Home Shield for getting our problem solved so quickly.

I’ve had AHS when we first moved into our home and we’ve been here for over 15 years. And then for the first 10 years, I didn't have to use it until the last two years. My services have been fine. The tech from BW Air and Heat was able to see exactly what the problem was and he fixed it, and so our air is now working properly but unfortunately, the day it was fixed, we didn't need the AC. We needed the heat. It was cold other than that everything went fine.

You never know when something’s gonna break and having a home warranty is very important. I have one with American Home Shield for a couple of years now and for my recent claim, they did pretty well. They sent out a contractor that fixed my plumbing issue and the techs did an awesome job. I was very pleased.

My spring broke on my garage. I called AHS because we just recently purchased this home and we had a home warranty. They told me that the garage door spring was under the insurance. They called me back and then they said they would have somebody out to my house 11:00 and 3:00 on Monday. The guy called me back and said he was sitting in front of the part store and the part store wasn't open but came out before 3:00. He communicated with me the whole time, very knowledgeable, and respectful.

I have been with American Home Shield for approximately 10 years. They do what they tell me that they will do, and their contractors have been good. There had been a couple of times, however, where we had a little bit of miscommunication or problem in scheduling. One time, our conditioner went out and it was extremely hot in the summer. The contractor they contracted with was closed for three or four days. And then it was a weekend, and there was a holiday the Monday after it, so it took several days to get our unit fixed. Still, for the most part, AHS has been good.

I did a claim online when my AC was not turning on. They said that the contractor would be contacting me within 24 hours and then there was a follow up email. The contractor was great. So far, so good.

My last two claims with AHS went well, but the first one did not go too well. The contractors that came the last few times were great. They were much more professional than the first one that came. I submitted my first claim over the phone, and the last two I did online, which was easier. According to the website, I would be called, but after a couple of days, I'm thought that there was a miscommunication. When I looked at a different e-mail, it said I needed to call. There needs to be some clarity there.

I had American Home Shield before when I owned a house several years ago. And then, when I bought my new house, I got them again. I like their coverage, their price, and their quick response. When the freezer was not freezing I filed a claim online and they gave me a confirmation within 10 minutes. I got a call the next day from the company that someone would be out the following day. Moonstar Appliance came out, looked at it, replaced the fan, and then had to replace a motherboard and back. They knew what to do. They were here quick, didn't leave a mess, cleaned up and put everything back. Everything's good so far.

American Home Shield has been good value. A day or two after I submitted a claim, the contractor came out and replaced a broken thermostat. He also checked my furnace which wasn't working properly. The technician was great, very professional and knowledgeable.

I have had American Home Shield for 20 years already, and the process used to be easy and a lot cheaper. Nowadays, it is hard. It can take a few hours to call them. What they want you to do is email or buy whatever online, and then you cannot talk about who it is they are going to send. Not all of them are good too. You definitely cannot pick them because some things they only have one for. I called in my pool less than a month ago, and they happen to have two. I have had one guy that I refused to have out here -- his idea of fixing a leaky busted pipe was to put tape around it, so I did not want them.

I had a problem with my garbage disposal. After making a service request, I was assigned Advanced Home Services and everything went well. The tech was good and was in and out.

My dishwasher was leaking, and one of the doors was not closing right on my refrigerator. The contractors came out and assessed what was wrong, and ordered the parts. In a day and a half later, we had them order, install, and repair. The techs were great. They were knowledgeable. They were really good about just doing their piece with as little interaction from me as possible so it was a great experience. The company that came and fixed it, followed up like three or four times just to make sure everything was satisfactory. And they did great with customer service and everything as well.

We filed a claim for a preventative maintenance screening on the website of AHS and the website was easy to use. I was pleased with the service provided by the contractors, Crispy Air and Heating. We had no problems.

AHS somehow billed me $25.82 on my credit card and I have no idea why. I tried to connect with somebody there. Their reps kept saying they don’t see it on my account. I told them it wasn't on my account but it's on my credit card. I connected with my salesperson and emailed him asking if he got to the bottom of the issue with the $25.82. Somebody needs to get back to me on this issue. My salesperson still hasn't come back to me on resolving it.

Southern Comfort came back twice. The first time was for some kind of pump that had went out at the main unit. They had to order a new pump and put it in. Then, the next day, the line froze up outside. It was the wiring issue, so they rewired it. Right after that, everything has been working great. We've had American Home Shield for about nine years and once we call them, they get back with us pretty quickly.

Home Shield is quick to respond to our needs and that's always good. Recently, the keypad of our pool heater was defective. I filed a request online and the contractor was here in a day. He repaired our pool heater.

I sent in a claim online when the air conditioner wasn't blowing cool. The contractor came out the next day and they were very professional and very informative. They were able to answer any question that I had. They were able to show me things. It was a great experience.

The contractor, Element, came out and serviced the AC unit. They found something that needed to be done so I called American Home Shield, who were able to send a work order right then and there so that the technician could take care of everything at one time. It went very smoothly although when I needed to reach out to AHS when the service technician was here, it was hard to reach a human being to speak to.

With AHS, I paid a lot out of pocket for my claim about my AC unit. Also, the deductible used to be $50 and now it has gone up to $100. It's making me go look for something else. Still, AHS is decent. The claim I submitted online to AHS for an issue with an evaporator coil went well. In about a day, their contractor from Comfort Systems of York County came out to do service in about 24 hours. They were pretty good and if ever I had a problem again, that's who I want AHS to send out. Now everything is functioning properly.

American Home Shield was the warranty that came with the house. We were pleased with it in the first year so we decided to keep it in the second year. I have loved all my contractors so far. We've had a couple of plumbing issues, and the guys that come out to do the plumbing stuff has been the same company, and they're from our town. They're super fast and super responsive. We've had some air conditioning and heating work done and the same company that came out before did that also. They were really good about getting out and getting the parts in faster than what they thought and getting them put in.

I know a lot about appliances and this house is high-end and grossly overapplianced. I've been happy with the American Home Shield coverage. It's generally easy stuff. The fellow from Sears came at the very beginning of the window, which was only a day or two after I filed the claim. He finished all the work in a little bit over half an hour, and the appliance works fine.

The claim regarding our plumbing issue was absolutely amazing. When we did it, we got a call from Budget and they said they were totally booked through Friday. Within 30 minutes later, a lady called me back and said a guy was on his way. I told her I thought they were booked. She said, “We were, but you were so nice and you didn’t complain. You didn’t make it sound like it was the end of the world. I’m gonna send him on his way home.” The guy came by and he was as pleasant as the day is long. He totally kept social distancing and had the issue fixed in no time. It was really sweet and I most appreciated it. My hat is off to them.

I’m happy with AHS as a whole. Their contractor came out pretty quickly when I had a leak underneath my toilet. My wife was extremely pleased with his work and professionalism. He kinda knew everything he did and explained to her exactly what needed to be fixed. He was courteous throughout the whole thing.

American Home Shield has been wonderful so far. I've had them for a year and a half and they’ve fixed everything that’s come about. When we had a leak on our kitchen sink, the contractor was excellent.

We had a leaky valve in our hot water heater and I made a claim with American Home Shield through the main contact for the home warranty which was like our area contact. I just texted. The rep was no longer working but she helped me even though she was done. I was then able to get ahold of the person that took her spot and he gave me all the information. He also gave me a number for me to call the next time. The next day, someone from C & P Plumbing came out. He was very pleasant and he knew what the problem was right away. He fixed it and was in and out pretty quickly. So far, we haven't had any other issues. Everything is good.

Greenway Home Services replaced my Freon and repaired a leak. They were very well organized and I appreciate how they followed through with everything. I’ve been really pleased with American Home Shield but one thing is that I know they contract with certain companies. And one time, a company came out and gave me a diagnosis of what the problem was. It was something that I was gonna have to manage on my own because it wasn’t covered, which was fine. Then, I had another problem with a different situation and Home Shield sent out another company. When they came, it ended up connected to my previous problem and they gave me a different resolution. That was kinda confusing because one said I needed this and one said I needed that. They were both gonna be costly and I didn’t know how to resolve that.

The first claim I had was to rekey our locks when we first moved into our home. The second time was that something went out on the stove. Then recently, we had a toilet issue. When flushing the toilet in the hallway, it continued to run. Then when flushing the toilet in the master bedroom, the tank wasn’t filling back up with water. Innovative Plumbing Solutions came out and they were great. Overall, I would recommend everyone who purchased a house to get the home warranty, because when things break down, you can call, pay the deductible, and it’s an easy fix. You’re not stressed out and worried about if you have the money to fix the things that break down.

We've had American Home Shield on and off for years and we just renewed. Recently, our water heater was making a loud noise and it’s crazy. We made a claim online, which was easy, and PHD Mechanical came promptly. They couldn't fix our problem because they said the water was too hard, but they did a good job and they were very nice.

I submitted my claim online and then I got a tentative appointment date. They let me know that the service person would contact me to confirm, which they did. The tech was there Saturday morning. The cover of the fan broke and it took about two weeks to get the part and then he came and he fixed it. It was a painless procedure.

I have an account and I went online to make a claim. It’s definitely easy. The contractor called right away, and they were great. A young guy came out a day later and fixed my toilet. It was only 15 minutes and he was done. He was very pleasant too. This is my second year with American Home Shield and I had two other people in the condos that have it now too because I told them about it.

I had a leaky water heater and Heroes Plumbing Service came to check it out. I had to replace it. It was gonna be a whole ordeal and I was gonna take four or five days to get it replaced, so I opted for a buyout option. I sent American Home Shield what they needed, the receipt, and did that all the same day. I did it myself.