American Home Shield Reviews

When I had issues, I called AHS, and they sent people out, and everything got fixed.

I went online, filled out the claim, and paid my $100 deductible to American Home Shield. Within a couple of hours, I was contacted by Millennial HVAC. We shared messages on what the issue was and they scheduled someone out. I knew it was either the condenser motor or the capacitor that was the problem. I assumed it was the latter which was something I've repaired in the past. Since it was so cold, I didn't want to mess with it so I went through AHS. The tech came out and fixed the issue. He changed the capacitor and the unit has been working fine since. I was satisfied with the service.

I submitted a claim to American Home Shield for a leaking dishwasher. I got a call from a repair company. I felt it was going to be too long of a time before they came and checked it out. So, I called AHS right back and told them I needed somebody sooner. They got me somebody to come out about half the time of what the original one was. The person who came was great. She was not only on time, but she kept me informed. When she had openings, she let me know in advance that there was an opening. She did an excellent job. They had to order a part. As soon as the part came in, she got ahold of me right away and repaired the part and I had a dishwasher for New Year's Eve. I would recommend American Home Shield to use that contractor more than not because she is very good at what she does.

Scheduling with American Home Shield was really quick. The tech came and he fixed the problem really quickly. He wore a mask and his personality was very nice. He didn't leave a mess. But, I asked for service for air ducts and the furnace and he didn't do the furnace. Between the last things I did with my home warranty, I've been pleased that the contractors did what they needed to do, explained what the problem was and how they fixed it.

The website is terrible. I go to renew my payments online and I can't make a full-time payment for one year. They wanted to do it in increments monthly. There should be a choice on payment – not just method, but payment amount. It would also be very nice, when somebody has stayed with them for eight years and has multiple policies, to give us a discount for paying in full every year. Recently, a man came for our dishwasher, diagnosed it and had to go order the part. It's still ongoing, even though it says completed. It needs a new electronic board, which they hopefully have ordered. They're going to call me and have it come in.

The technicians were really helpful. Two showers were no longer heating and they did a nice job. The whole thing went pretty smooth. My wife made the call to American Home Shield and the technicians showed up when they were supposed to. They were nice and efficient.

I feel good about AHS. I'm happy with it. I like the timeliness of the service call. When I call in to request service, I usually get feedback within 24 to 48 hours. I also like the professionalism of the workers that come to do the repairs. My ice maker broke down recently and the repairman came and ordered a new part. The part took about a week to come in and I scheduled another appointment for them to come and replace it. That went well.

It was very easy to submit the claim online. The rep called me back right away, and we set an appointment. The guy that came out was wonderful. He had a mask on. He asked if it was okay to come in. He was very polite. It worked out well. The machine is working properly. AHS was very reliable, timely and polite.

My hot water heater in the home wasn't working well. I wasn't getting hot water in my bathroom right away. It was taking eight minutes to even heat up and it was making a loud knocking noise due to corrosion inside of it. It's over 10 years old but because it was still functioning, there was nothing that could be done. On my second claim with American Home Shield, I had to call again and pay the other $75 to deploy the contractor to come out because my washing machine broke. So, they came out, ordered a part, came back, installed it and thought they fixed the problem. The washing machine is old. The new part gave a sort of a reinvigoration of the auger part of the washing machine, it ended up burning up the motor. So currently, the washing machine has a burnt-out motor, which Apex is ordering now. They have to come back out for the fourth time to reinstall a new motor on an old washing machine.

The AHS customer service representatives have been pretty professional when I call to ask questions or email inquiries on my policy. Most of the time we've had to wait because they claim that the product is not available yet when shipping because of COVID. But they've been great and very responsive themselves. Recently, when the guy from Fleshers came out, my husband said that he was really nice and very quick with the repair work.

Filing the claim for the plugged up drain was very difficult. I was put on hold a lot. But the service was very good. Plumbers Inc. was very prompt. They weren't going to be able to come out for two days. My son who handled the call said that was unacceptable because it's a health issue with the plugged up sink so they were out the very next day. It was handled very well. Some of these things take a lot of time but this was very good. The gentleman that came wore his mask and was very polite. He did a good job.

The experience was good. Kleen Masters fixed both the dishwasher and dryer. The guy was great. He came in and was very professional. He even swept the floor when he was done in the kitchen. He had to come out two times. AHS is great but if you have a problem, expect to wait two to three days before you see someone or hear from someone. It takes a while to get people up there. AHS could try and get people closer. This guy drove from Bakersfield which is an hour drive to where I live.

My most recent claim with American Home Shield was for an outlet. The contractor was proficient and took care of the problem.

When the technician came, I led him to the garage. With COVID-19 and based on experience from work, I did his temperature. He was very receptive and had me taking his temperature. Then I showed him the washing machine in the laundry room right next to the garage. Everything went great. He was in and out in 15 minutes. He was very courteous. This was the second time I've had to make any calls to date and I've had no issues, except for the length of time to get a technician. It took three to four days for someone to come out.

The outlet in our refrigerator burned out, so it looked like it was about to catch fire. My husband was with the technician when he came out. The technician said everything was fine. But he couldn't give my husband much information about how it may have started. He said that it may have been caused by a loose or outlet. But he replaced the outlet and we have no issues since then.

The most recent claim was a clean-out of one of my drains. I had to pay another $100 to have a second plumber come out. The first plumber was terrible. But Sirius Plumbing, the second one, was great. They were very professional and quick. I've been with American Home Shield for 10 years. We have them out for plumbing regularly.

I'm very satisfied with AHS. The most recent claim was for three electrical outlets and two lights that weren't coming on. The guy was very friendly and he showed up on time. It was a good experience. However, we realized yesterday that one of the lights that he'd come to fix wasn't working still.

We had the house rekeyed and AHS was great with that. We were able to have all of the doors rekeyed to the same key. ReKey Xpress was great, quick, efficient and responsive. It was a good experience.

I usually start a request online. Recently, I thought that I had an oil leak from my washing machine, but they said there was nothing wrong with the machine. They also said the the overflow pan underneath it was cracked, so soapy water that has gotten down there went through the crack and came out on the floor. That's a problem because they don’t do that. They said the plumber takes care of that. I'd like to get this one issue resolved, but I haven't been able to get an answer from American Home Shield yet. I wanted to know if they would cover the plumber doing the drain pan. Overall though, American Home Shield's response has been fast and the contractors that they send out have always been very professional and good.

The payment comes on my checking account and I never even pay attention to it. When I first started, it was like $59. It went up to $71 and I didn’t know that. AHS also needs to have a bigger referral bonus. It was only $25. A lot of people do $50. Other than those, AHS is excellent and I appreciate them. Recently, two technicians came out for the refrigerator and they were really nice. They repaired it.

Submitting a claim to American Home Shield was a piece of cake. The techs who came were professional, timely, clean and did the repair as requested. They wore face masks, and social distancing wasn't an issue because I wasn't hanging around by them. When it was time to sign the tablet, we put it at the end of the counter, and the tech stepped back. So, he was doing precautions.

I like being able to go online and initiate a process with American Home Shield 24 hours a day because I work odd hours. I appreciate that part but it's hard when you have multiple things going on. The process seems easy though we need to expand on some of the reasons why we may need help. That would be my only concern but I still love the process. I had a previous experience with The Prime Plumber back in May and I didn’t like them. I'm having some service done tomorrow and if the tech is able to fix what was wrong, I want to file a formal complaint against Prime Plumbing because he tried to get me to buy a new water heater. The only problem was my kitchen faucet dripping and he said it was because I needed a new water heater. It wasted my money.

The guy did a great job. He was polite and friendly. He practiced covid precautions which I appreciated. The first day, he couldn't repair it. We had to order parts and he came back in a timely manner. The unit has been working ever since.

We had a stovetop replaced. A guy came in and he knew what he was doing. When he picked up the stovetop and took the old one off, I had a straight razor out to clean around it before he put the other one on. He said he'd do it. He took it, scraped everything then he pushed everything on top of the pans in the hole. When he left, there were screws. He took the packaging but didn't clean up anything else. I had to wash everything. But he did a good job installing. Recently, the furnace was fried. A guy came out and gave an estimate but I don't know if I do wanna go with him. I do know somebody that has been recommended to us who supposedly does really good work. I might wanna get a second opinion because it is such a big component of the house. I don't know what a good amount is. I did ask AHS three days ago but I haven't gotten any information. We're living on space heaters and it's going down to 20 every night this week.

It was fairly prompt we got Majestic Custom Heating and Air Conditioning here not too long after submitting the claim. They were helpful and showed us a few of the things that we could do to help improve the heat issue that we were having.

I have two refrigerators that I submitted claims for. One had a fan and temperature issue. That is fixed and everything went well. The other has not been fixed since October 18th. So, I'm really happy with one claim but completely disappointed with American Home Shield's response time. The techs ordered some parts but they needed additional ones. They have been out multiple times after the other parts arrived. But, I've been waiting on a part since December 18th and nobody can give me an answer except that it's in process at American Home Shield.

The tech from Accord Appliance was very professional. What happened was pretty typical. He diagnosed the issue and ordered a part. I called American Home Shield to file the claim. Calling is not faster or easier but the websites don’t work. American Home Shield or Accord Appliance, neither one, the websites were useless. American Home Shield’s website was impossible to deal with. They didn't have clothes dryers as an option. You have to click on what appliance and what wasn’t working. They had a clothes washer, but they didn’t have a dryer. The websites don’t work very well. Other than that, my experiences have been satisfactory.

My claim with American Home Shield turned out to be a simple part replacement, and it went fine unlike the issue prior to this claim. The previous one, the contractor they selected was horrible. The customer service dealing with that contractor was horrible and getting an actual accredited company to come out and do it took about three weeks. But this time, with the heating, the company they had did very well. He came out the day after Christmas, and we didn’t even expect it. They called. We thought it was just gonna be a schedule, but he called to see if we were available. He could be on his way. So, communication was good. When he got here, he diagnosed the problem quickly. He had the part available and replaced it. He was done in under an hour.

My heater wasn't heating up. I sent a claim in with AHS and the process was fast and easy. Then, the tech came out and her name was Edith. She was very professional. She showed up with facemask and her shoe covering. She went on to work right away, promptly discovered the issue, and resolved it. Everything's been good since she'd been out.

American Home Shield did a good job. They were very thorough and set up the appointment within 24 hours. The technician answered the question and fixed the issue. It was very good dealing with them.

I was with 2-10 Home Warranty and had an issue with the refrigerator that I found that wasn't fully covered, which initiated my change to American Home Shield. We've had a couple of calls with them and they have come out and taken care of everything. As the homeowner, I like the fact that when something breaks, I can just call and it's easy to make a claim. I can go online and file a claim. They have been very good at communicating between myself and my property manager because we're on different coasts. And if there's something that they can't take care of, then I've reached out to someone else. I like them. I just built a house in San Diego. I'm trying to open up a new policy under them.

AHS is very easy to use and I'm very satisfied with the service. It's the same day or next day service so they have very quick response. The guy who came was very professional and did an excellent job. There was very little disruption to myself and my family.

The heating wasn't putting off any heat. I'm on dialysis and we have a person suffering from cancer. American Home Shield wanted me to wait until two days later, but I told them I needed somebody right away. Johnson could come the same day, but it had to be at 7:00. So they came at 7:00. There was a breaker that tripped and they got the heat back on the same day. But I had a not so favorable experience with my water heater claim. It wasn't bringing in water. I called on a Thursday and it would have been until Monday for someone to come out. I told them previously that we had sick individuals in the home. But there wasn’t anything they could do. In fact, I need to check to see if they reimbursed me that $75 that they automatically take out before they even give the service. I don't like that. They should at least wait until they render the service before they debit your account.

I've had one bad experience about my air conditioning. Other than that, the claims process was fairly easy. But prior to the tech coming out, they should notify me at least 30 minutes to an hour so I can prepare or make sure that someone is here and that they're using a proper dress and facial coverage. When the tech from DrainGo came out, he was quite professional, quiet, and very nice. He wore a mask. He was quite good.

Our heating unit picked Christmas Eve to not work. But it's only in the addition of our house, fortunately. We had no heat for five days in that part of the house. It was very cold at that time and our other heat ran extra. My husband put in a claim and that was simple to do. A gentleman came out Monday. This service company always tells us they're going to come and they call to say they are a few minutes out. The gentleman had been here before and he was very helpful. The unit is in a bad place. It's under our house and it's a pain because you have to crawl under there. We've had American Home Shield for a long time and they've been helpful when we needed them. Fortunately, it wasn't too often. I have recommended the home warranty to others. I recently told somebody they should think about it.

When my washing machine spins, it makes a lot of noise. The techs checked it and they found out it was the bearings. They did fine and I had no problem with them. Submitting the claim was simple but I'm concerned because American Home Shield is sending another company out to look at it again because the first company didn't do top loaders. So, I got another appointment on Friday for a contractor to come out and look at it. The first guy told me that it's probably gonna be a five-hour job. I don't want anybody in my house for five hours. They covered their faces but I'm still scared with this COVID.

For the first time, I was very glad for American Shield because I had so many negative problems with them even just to get a representative to speak to. I was on hold forever. But this previous time for the central air conditioning, I wasn’t on the phone for long at all. When I spoke with the representative, told him what my issue was and he gave me great service. He told me what company was gonna come out and deal with the issue, which was Maxair. Maxair called me and let me know when they would be coming between a certain time. Then they came early. That was the best service had and I was proud all the way around.

Comanche did a great job with our refrigerator claim. It was leaking water from the upper unit and their tech came out, diagnosed it, and got it all fixed. I also had a dishwasher issue and he had to order some parts. He came back once the parts came in about a week later. Everything's doing great now.

At first, I thought it was the bulb on the ceiling light that had an issue so I tried to change it myself but it didn’t work. So, I ordered a service from American Home Shield. A technician came in and I gave him the idea that there was something wrong with the knob. So, he opened it and found that one of the wires was loose and he connected it. He was good and I liked the work. He was professional. Since then, the ceiling light has been working great.

I needed new doorbells and I did submit the claim for it. The contractor was out in a couple days and got it done that day.

We submitted the claim over the phone. It was quick and easy. Everything went great. We got a new water tank, and then we had a part replaced on the oven. Both are working great now. We got hot water and our oven is working. Get American Home Shield.

I was having a problem with some of my electrical outlets. The only problem I have is going through that computerized voice thing trying to get to the representative. They keep asking these questions and I keep saying, "Member services, please." There were questions I wanted to ask and it wasn't just a straight appointment because I wasn't quite sure if I needed electric or I needed the washer people or what because it was all in the same area.

I had some issues with my heat. It was coming on but there was no heat coming through the vent. Submitting a claim online to American Home Shield wasn't difficult but I didn't like the fact that they just automatically generated a company. I ended up having to call and request another one. I requested M & Holmes HVAC instead of the original contractor and they came and fixed my issues. The service was exceptional. The techs did the job and it was quick and easy. They explained why the unit was like it was. My heating has been working ever since. AHS has been okay so far. We had some hiccups last year but I'm satisfied with them to keep the business going.

The guy from A-1 Accurate Appliance Repair had to order a part and it took a long time. I could never call him to find out what the status was. He either never answered his phone or he was always busy. I was a little upset. But then, it was finally fixed. Everything works now.

I did a claim to American Home Shield for a malfunctioning refrigerator. The process of getting a claim to the appropriate vendors has always been relatively quick. It has been like a day or two. We've had good fortune in the particular vendor that was assigned to our claim. The vendor has always been very transparent, open, and very confident. We've had a couple of different problems with this refrigerator. They've come out each time, solved each of the problems and I was very happy with the service that this vendor, Cooper Appliances, provided. We put a thermometer in both the freezer and the fridge, and it fell within the range that the technician said it should fall in. So, the problem was more than adequately resolved.

The tech came the next day and looked at my hot water tank that wasn't getting any hot water. He came back the next day at a reasonable time with the part and installed it within 30 minutes. It's been a week since then and so far, things have been good. Everything was perfect and now I have hot water.

If we go the online route submitting claims to American Home Shield, that's easy enough. But, if we try to go over the phone or if it's any time after 5:00 on the weekend, it's impossible. So, it's upon the contractor to follow through anytime to do a good job. But generally, in the past year or two, I've had very, very bad experiences.

Sears came out to fix some things on our refrigerator. It has a door on it, and the door control has an icemaker and also has a cold water thing. The water wasn't flowing. Then also, it wasn't keeping its temperature at the right control. When the tech left, he said that the icemaker would come back on. It would take some time for it to fill and for it to restart. That was when we had the second problem, because whatever he did, the icemaker never restarted. I contacted American Home Shield, and they sent the contractor back out. I call American Home Shield if I need anything. I love it. I had it for years, and I wouldn't do without it. If I have a problem and it's covered, they take care of it right away. If it's something that I can't do, I call American Home Shield. This is like having my own personal handyman on call.

We've had American Home Shield for less than a year this time. But I've used the home warranty for many years in the past. I moved away from that house and went without a service for a while. It's almost something you gotta have life insurance. When we did not have very much hot water, I called American Home Shield and the claim process went easy. The contractor, Shield Plumbing, called me and said they were going to do the service then scheduled a time. They send me a text when a guy was on the way. He did the work today. My wife said he was really quick and he took care of the problem.

We had a chandelier in our dining room that suddenly wasn't turning on. Ryco Electric was very quick to respond to our requests through American Home Shield. They scheduled an appointment with us a couple of days before Christmas. The day of, they called because the technician had COVID so they had to reschedule with a different technician who came out a week later. He was very friendly and respectful of social distancing and mask-wearing. It took him a couple of minutes to fix the problem which was just a wiring issue on the switch.

AHS is extremely helpful. I woke up to go to the hospital on a Wednesday and the house was on 58 degrees. I filed my claim on the way to the hospital and they said that they'd have somebody out there Monday. Sure enough, they came. Apparently, it was a mouse that crawled over to electrical contacts in the circuit and it shorted out. The guy was really helpful. He fixed it, talked to me, and he was on about his business. If there's a way, I’d prefer him to come back every time. He was very professional and very personable. He seemed to do everything right. I'm not a HVAC guy but it was like he knew what he was doing and I didn’t have a problem at all.

I called AHS at 1:00 because the heater wasn't working. The tech called me at 2:00 and was out there at three o'clock. He identified the problem and another problem I didn't know I had within five minutes and had it fixed shortly after that. Now, it works way better than it did when I moved into the house. It blows hot air consistently and heats much better. I’d totally recommend American Home Shield. I'm very satisfied with it.

The claim submission with American Home Shield was very easy. The technician who came out was a good gentleman and dealing with him was outstanding. He knew what he was doing and he had no hesitation whatsoever. He told me what the problem was and he took care of me.

It would be awesome if we could have a little bit more say in selecting the specific contractor who comes. In this particular instance, the first contractor who was assigned to the repair no-showed us. Excel Appliance Repair was the second contractor assigned and they hit it out of the park. They were fantastic. We’ve had a few hiccups but if you let American Home Shield know there’s a problem, they will work with you to fix it. It's just sometimes difficult to get ahold of a real live person.

I made a request with American Home Shield for our heating unit. The next day, the tech came out and he took care of our issue. He was really good. He even took care of an issue that he saw that we didn't really bring up. That would be helpful so we really appreciated it. It's pretty simple submitting a claim with AHS. The only thing was when you fill out the claim form, the reason codes are specific. I was looking into an issue the next day and it had to do with something related to plumbing. When I was going through the different options, the options didn't really relate to what our issue was. If there was something more general, like plumbing or a leaking issue, it would have been helpful.

When I bought the house 15 and half years ago, my brother gave me AHS' phone number. I called them the same day and I was insured the same day. There was no waiting period. Everything that I could be covered, I'm covered. The process is real easy and I like their service. When you call, you ain't talking to a real person but if you want to talk to a real person, you can. The automatic system is so good. When you call, somebody comes on it and they ask you what's wrong in your house. You tell them what's wrong and before you get off the phone, they collect the payment. Then they'll give you a confirmation number and email who's coming.

The light on the fan in my living room won't turn on. The American Home Shield representative was very helpful and very friendly. Unfortunately, the electrician had been hard to get ahold of and unable to schedule anything with my work schedule. I put the request on the 23rd of December. But he says he's coming today. Other than that, the plumber that we had the other requests with was great. He came on Monday after I called. Our disposal that was just put in the new house was leaking. But it turned out that there was a little piece of plastic that was left in there when installed and it was creating a gap between the washers that were in there or the seal. The plumber has removed the plastic and now there's no leak. Overall, American Home Shield has been great to work with.

I like American Home Shield. I'm a Realtor. I also advise my clients to get them. I'm really happy with American Home Shield. I recently had an appliance claim with Sears. It went fine. They didn't have the part, but they got it shipped, and they got it put in. Everything works fine.

We had a leak under the sink. American Home Shield responded timely and fixed the problem.

We had problems with our microwave, and it's a built-in microwave with the oven part of it. Express Appliance Service was dispatched out. They told me what time they'd be in. They texted me 10 minutes before they arrived. They were professional and very courteous. They did exactly what they said and were in and out. AHS approved the claim for a replacement. The replacement cost was $3,000, so they told me what they could get or its equivalent, and what we got was an amazing one. However, because of COVID, that particular model was currently out of stock, although the company they dealt with said it could usually take a couple of weeks.

Every time we would set the dryer to run, every 10 minutes or so, it would shut off and trip the breaker. The guys called and asked me if there was anyone over the age of 18 that was here at home. I was working from home so I was here and I told them they could come at any time. They came within an hour of them calling and they took care of the issue relatively quickly. They were probably in and out within 45 minutes. They were friendly and professional.

The microwave didn’t work anymore and it was difficult submitting a claim to American Home Shield. It took a long time for them to answer the phone. In October, they took out a service fee of $100 and then cancelled that one because the people never showed up or contacted me to come see about the microwave. AHS had to do another service call with another company and they charged me another service fee. But when I called them about it, they said they never charged the first service fee. So, I had to go to my bank, get the statements and show them that they charged me in October and it was never reversed. So, they're supposed to be reversing it now. I had to email and text it to them. They should follow through on their customers more because I've been trying to deal with this particular situation since then. If I don't call them, they'd never call me or check on anything. The experience has been frustrating.

We had noise in our pipes and the commode was constantly running. My wife called American Home Shield and was told when a tech was gonna arrive. When the tech came, he replaced the float and one of the shut-off valves inside the commode. Everything has been fine since. American Home Shield has been great. Any problems that we had within the services, we contacted them and they answered the call. They made sure that all our services were taken care of. They got somebody out to take over for them if we weren't satisfied with the service. I recommend and have recommended American Home Shield.

The garage door wasn't working and we really liked the person who came and helped us out. He was very nice. He helped us out with everything we needed. I talked to my dad and he said that it was the best experience he had with someone coming over to fix something. We also like how AHS is always responding very soon to everything.

We were using the oven to bake and the glass just cracked. We wondered what happened. I tried to put the bottom oven on, it wouldn’t come on either to transfer the food and so I had to call in some service. The guy from Moonstar Appliance came, looked at the glass, and he said that it was not a problem. He ordered another glass, took out the glass panel and put another panel in the oven. Then he turned on the bottom oven, and he said there was nothing wrong with it. He did a good job.

Sometimes I have to call and sometimes I have to go online. But submitting a claim is a straightforward process. The only thing I would like to see changed is to be a little more selective on the contractor American Home Shield picks. Because my last experience with the contractor they sent was the worst I've ever seen since I started with them. There is no way in hell it's gonna take an hour for somebody to finish something because somebody is inefficient. Also, to try local contractors first. At least they are more accessible and easier to work with than somebody from coming from out of town. Lastly, you have to read the terms sometimes very well. Because I had to pay a whopping fee deductible last September when they fixed my AC. I did not expect to approve $8,000 for something I thought is supposed to be covered.

I had backed-up sinks and the tech who came out was very nice. The repair was completed and I had no issues. But when I put in the request for my heater around Thanksgiving, they ordered the part and I still don't have heat. I called this Monday and the lady was supposed to call me back Monday night but I haven't heard from her. I called them back and said that I have a $700 electric bill because I have electric heaters plugged in. I can't keep doing this every month.

Our recent claim experience with AHS was wonderful. The tech came at 8:30 and he fixed the issue in the first visit itself. Sometimes what happens is they will go back and get the permissions on parts and then come back. The time lag wasn't there, so that is what I liked. He did a good job. He replaced the pipe that was a little bit broken there. But I had two bald guys who serviced me for other issues. I would prefer some other contractor instead of them. They should have done a better job. Every time they said, "We need permission to do this. We need permission to do that." The monthly rates of AHS have been going up as well. I have been with American Home Shield for 12 years and I don't think there is enough appreciation. I am at some point in time considering leaving American Home Shield. Yearly I end up paying more than what I should pay, even the visit charge is $100.

We have an external outdoor whirlpool that's not connected to the pool. We paid an extra fee to our home warranty to service that. And when I went to turn on the whirlpool, the gas heater that heats the water quickly would turn off immediately so there was no way to make the whirlpool hot because the gas turns on and stays on and it heats that water and it runs it through pipes. This is what was explained to me. And then that's what heats up the whirlpool. I tried to self-help it using YouTube to try to get the gas to work so that it would stay lit. And then that would heat the water. That did not work so then I turned it into our home warranty.

The tech that came out for our recent claim with AHS was very helpful. Our furnace went out Saturday evening and we didn't know what happened. It turns out we had the wrong furnace filter in there, so it was causing the air not to blow through and causing it to get really hot till the furnace shut down. Submitting the claim was fine. However, we called to find out what our coverage was in case the furnace needed to be replaced and the people we talked to were four different people and they wouldn't tell us. They kept saying they needed a diagnosis from the repair people. It also sounded like the people we were talking to read from scripted responses. If somebody is not certain on how to answer something, they should ask for help instead of just repeating the same response over and over.

Our garbage disposal was making noise but it wasn't doing its job. It wasn’t doing anything. My wife called American Home Shield and their contractor was fine. Our dishwasher is now working as it should.

The first time the guy came out, he spent all of his time trying to figure out how he didn't have to do anything rather than helping me. That ended badly. Then my nephew got involved and convinced AHS to send somebody else out again which would be no charge if the person found that they could fix it, and that was exactly what happened. The gentleman that came out was extremely knowledgeable, friendly, did the work without any problems and got me going. This is the first time I've had to call to use the service. I've got one or two things that I think I'm gonna have to call about but I'm sort of avoiding them at the moment because I don't want to end up like the first time I used AHS and it didn't work. But all in all, at this point, I'm very satisfied.

I'm paying $100 a year for copay whenever anybody comes for the services. It's a little bit on the higher side, but it's okay as long as the services were good. But the service varies differently depending upon the vendors whom I have called. Some of the vendors did their job pretty well. But I had a pretty tough experience with what happened with my AC. It was a small issue, but the first vendor initially diagnosed that there was some problem with the inside coil. But it was not the case, because when he worked on it, the same problem happened again after a few days. Then they came over and they recommended something very different outside of the purview of the contract. They were asking me for money separately to do that. So I called a second contractor and the tech looked at the problem which was on the outside coil. But all other services were pretty good. The plumbing services were good.

I don’t call American Home Shield quite often but when I do, it goes well. My recent claim went well. It was kind of hard to identify if it was, in fact, a plumbing issue or my washer. I noticed that when I was running my washer, it was making this weird noise. But it didn't appear to be the washer. For me, it was something within the pipe. When I hear or notice something is different, I immediately jump on it because I want to take care of it at that point. I don't want to let it go on and on, and then it's a bigger potential issue. There was nothing rectified, but the service went well.

Under no circumstances should anyone purchase a warranty from this company, unless you just want to give them your money and get nothing in return. I filed a claim with them to repair my clothes washer and dishwasher, two of THEIR contractors confirmed the units were broken and needed to be replaced. Both times the company denied the claim saying I overloaded the laundry. Both contractors confirmed that I did NOT do that. It is a blatant lie so they don't have to pay for a replacement. If I could give them zero stars I would.

They increased the rate significantly and I called them on time to cancel. They offered me 2 months free to compensate for the increase but kept charging my card. I have spoken to customer representatives Keisha on 09/14/20, Earl on 10/27/2020. Jay on 11/05/2020 who reassured me again that problem would be fixed. But it was never fixed, and they kept charging. They have no address on their website, and 3 different addresses in different forms.

I had lots of experiences with American Home Shield and they were very good. Recently, Patriot did an awesome job. I wouldn't use anybody else but them.

I've been using American Home Shield for three years now. It's simple and convenient. I call if something broke, and it gets fixed normally in a timely manner. So, it's cut and dry. I had it resolved within 24 hours after I made the first call. 9 times out of 10, the guys that come out are kind, courteous, clean, especially with this pandemic, their mask, booties and gloves. I've had an instance once or twice where the response was slow. But overall, I'm happy with the experience.

I woke up Saturday morning and our heater wasn't working. My wife called American Home Shield and paid the $75. They went with a contractor that they used in the past year. We got a thing from American Home Shield that the contractor would be contacting us. I then got an email from the heating company saying that they would be in touch with us within the next business day. This was Saturday morning. That meant nobody was even going to try to get ahold of us until Monday. We weren't hearing anything back from the contractor as to when technicians were coming.

It seems pretty hard to get qualified vendors from American Home Shield. Plumbing and heating and air are areas that have a few people that are with the home warranty company that are actually good. There is a lot of paperwork involved and American Home Shield doesn't have some contractors that are willing to do that or who are qualified. But Powell Electric is a contractor that has never been a problem and I really like their company. They are excellent and I’m so glad that they’re part of American Home Shield.

I had a dryer issue. When I called American Home Shield, the company assigned to my claim reached out to me within 24 hours. The next day, I had my dryer repaired on time and with a good company. The techs knew exactly what was wrong with the dryer and repaired it with no problem. They were very professional and knowledgeable of the Samsung dryer I have. I read about Home Shield and somebody said having them was a bad experience. I had a very pleasant one. I highly recommend AHS.

My smoke detectors, hallway light, and several electrical outlets weren't working. Two techs from Electrical Service came out and fixed all of those. Then my microwave was tripping the breaker out in the box. They were great. They were very smart and knowledgeable. One of the plugs wasn't even broke. It has a different switch out in the garage. All I have to do is press the button. So one of the techs tested that one and then we went to the garage and pressed the button, and even everything outside started working. But I'm not happy with AHS after this visit. They charge $100 every time somebody comes out. The guys assured me that I didn't have to pay the 100 for the microwave, but AHS wants to charge me another $100 just for somebody to come out because it's an appliance and they did other work in the house.

I had a plumbing claim with AHS and the funky thing is, I paid the $75 copay and the record shows that I've paid, but I keep getting letters that I haven't paid. Other than that, the claim was for a water heater issue and the guy who came out sussed out that it was those upper and lower thermometers that were broken. He replaced them on the same day and he was totally friendly. He also wore his mask while he was here.

I called American Home Shield for my stove and everything was set up. I was given an expectation of when to expect somebody to come out. I'm highly satisfied. It only took them a couple of days to get out here and they fixed the issue. It was getting near Christmas when we needed the stove and it got done before it. Having American Home Shield is a good investment.

I had leaky gas from my stovetop. American Express Appliance Service was recommended by American Home Shield, so I went with them. They sent a technician over to evaluate whether there was a leak and if it could be fixed. They made an assessment to replace the whole unit. They would have repaired it if it could have been repaired. But they didn't need to. We had to replace the whole unit. the technician who came was on time, accurate and helpful. On the technician side, things were 100% good. The problem is that AHS has somebody who answers the phone who is very unprofessional. That's your first interaction with the company, and it's very unpleasant. The person who does the scheduling has very poor customer service skills.

I had a leaking kitchen sink. It was simple to submit the claim to American Home Shield. At first, the vendor was gonna take a week, but when I called and I expressed my concern for the leak, AHS was able to reach back out to the vendor, and they came the next day. The agent I spoke with was very helpful and very concerned. She was the one that was able to give me the next day service. The service was awesome. They were professional. They gave me a brief overview of what happened and how I could prevent it from happening in the future. They saved Christmas because this was the week of Christmas when it happened. You can't really cook anything without the kitchen.

I do my claims online and that is very easy. For a dishwasher claim, the tech that came out was fine, very nice, and competent. He got to the problem really quickly and that was resolved really well. The dishwasher was so bad it needed to be replaced. We’re waiting for the new one to come in right now. AHS has done really well so far. I’m very satisfied.

I liked the way Draingo did the service. I had a wonderful interaction with them. People should go ahead and get signed up with AHS right away because they will help you.

I like the service from American Home Shield. I call and put the request and it gets taken care of. Tom Melton Services is pretty good. But I have another issue that hasn't been really solved. It has been four months and nobody has gotten back to me. I paid $75 for the plumber to come out here to do nothing. I told whoever I talked to that it was a spigot outside. But the last one that I talked to said that it wasn't covered. I wanted my $75 back because they should've said that it wasn't covered under the warranty.

The garbage disposal was leaking when the guy from A & S Mechanical originally came. It was clogged, so he unclogged it for me and he said that it was not fixable. So we ordered a new one and he came and replaced it. Then Saturday, when they came, they had to order the part and then he called me when the part was in. He came early Saturday morning and replaced it. So everything was hooked up but the electrical side was not working. The garbage disposal has an electrical part with the wires and the wires couldn't go in. So I can't dispense food down there because the wires are not connected because of an electrical problem. He tried to connect the wires, but the wires weren't working. So we had dispatched for an electrician to come in.

The contractor was friendly and fast. He seemed like he knew what he was doing and the service went smoothly. The claims process with American Home Shield was straightforward and easy, and I have another one pending right now.

I had a couple of appointments that were missed by the plumber. When he first came out, he fixed one of the issues, but with the other thing, he needed to go out and find the part. I was told a couple of different times that he would be here in certain dates. There was a communication problem between both AHS and the plumber. But he finally did come and he installed it. Everything is great. I am happy with AHS. They put an air conditioner in for me too and I'm going to be calling them for an electrical problem. Having AHS is a good idea because things go wrong. It cuts down on the price of things when they go wrong. It's not bad paying a small monthly fee to stay in that particular club-like thing. They usually set an appointment up right way.

When I called American Home Shield to have somebody come and fix my garage, they sent somebody out. The guy was cool and I liked him. He talked to one of the AHS representatives and they said it wasn't covered under the warranty. But they still charged me $125 just for talking to them for a couple of minutes on the phone. Then, I had to pay the guy another $500 to fix the door. It didn't seem like AHS was worth it to me.

The techs that came for our plumbing issues were fine. They worked quickly and got the work done. They were very courteous and seemed knowledgeable about what they were doing. They were able to do everything while they were here.

At times, things have been very difficult due to the vendors who AHS hires sometimes. But things have been okay.

I had a roof leak. So far, things have been good with the quality of the repair work that was done.

It was fairly easy to submit a claim for the microwave and dryer. Dealing with the technician was fantastic. He was able to fix the dryer the day that he came out and then he just had to order a part for the microwave. It took two weeks to fix the microwave but that was because of parts availability. But everything works great now. American Home Shield is a fairly good service.

We woke up Sunday morning, and the furnace wasn't working. It wasn't heating. We called American Home Shield for a service call. Somebody responded and gave us a timeframe and said the technician will contact us. The guy was prompt. He got here within two hours. My husband spoke to him. He was very efficient. He was there for 20 minutes, went up in the attic, assessed the problem and fixed it. He cleaned some parts on the furnace up in the attic that was dirty and he told us about that, and did his thing and reset the furnace, and heat came out. It's been working fine.

The HVAC claim I've had has been taken care of. But I've been dealing with American Home Shield for a couple of years and I'm getting more dissatisfied every time I call. They had someone come out and check the air conditioner and I paid $100 upfront and then they charged me $400 to fix it. It was just because the vents were clogged. If it continues in this vein, I will be changing my warranty company.

When I submitted a claim with AHS, I went online and filled out the drop boxes and checkboxes. Everything went smoothly. The tech that came out was very informative and the process seemed to be really smooth.

I called one service for three items - the dryer, the dishwasher and the cooktop. The dryer and the dishwasher are okay but the technician said the cooktop can’t be fixed so want to know if AHS has any solution.

So far, I'm getting the best service. All the issues that I'm having are getting taken care of. I've started recommending a couple of my friends to AHS and one of them has opened an account with them. A couple of days back, when I turned the furnace on, it turned on. After a moment, it was turned off and it was not turning back on again. I submitted the claim and the contractor came over. I was expecting someone to be fairly quick but the person showed up like almost a week. He came and realized that on my furnace, there was some screw that was loosened up. He was able to tighten it up and make that heater on again. It is working correctly now. I am also having some problem with my plumbing. I’m seeing some leakage from somewhere. I opened that claim as well and the contractor came by a couple of times to take a look at it. Finally, he said that he probably needed to contact AHS to get an approval because he needed to cut the ceiling to see what went wrong to that area.

The AC wasn't heating and outside it was making noise. American Home Shield sent Alltech Air Conditioning. They were quick, professional and friendly. We didn't have any trouble. They fixed the issue, and it’s been fine since.

I had American Home Shield since November and it is truly the best decision I made. A month later or so, I had a claim that I needed to get out and then to address, and everything I could imagine with a warranty company came to fruition. It was an awesome switch because I had one where they were trying to get more money. But American Home Shield definitely deserved my money. I wish there's an app that I can do on my phone. But in the entire process where I had to submit the claim online, it was easy, practical, and self-explanatory.

The technicians sent by American Home Shield have been fine. We just had one come out and fix our microwave last week and he was wonderful. But the airconditioner claim was a biggie. The air conditioner wasn't working. It was the hottest week of the year and we had to go for two weeks to wait for a system. Then the contractor came out and did the same halfway-fixing that American Home Shield wanted and they didn't cover anything. We ended up replacing the whole darn system at our cost because they wanted to just do a patch and it wasn't going to work for us.

When I used to use the phone to send in a claim in the summertime, I couldn't get through. But if I used the online portal, I could get through pretty fast. But it's been pretty good in the last couple of years. I pay for two different properties, so I might go for years and don't have a claim. But I'm still paying it monthly and then, if the service tech shows up, I gotta pay him too. So they should make changes with the service fee.

We got an error message on the appliance, which was saying that it was detecting a leak. The technician did not confirm that and the error message resolved on its own. He said that some of these newer appliances are particularly sensitive and sometimes pick up things that aren't necessarily real. American Home Shield has been good and I’ve been happy with it. All the issues have been resolved that we've submitted claims for and it happened relatively quickly.

We had a plumbing issue with the faucet. The person from Honest Plumber came and he was very nice and professional. I was very satisfied with him. Overall, American Home Shield was excellent.

The sink was just leaky, and that part of the plumbing was a bit old. American Home Shield told me who would call me to make the appointment and what time frame. Jed Plumbing and Gas came by. They identified the issues, swapped out parts, and then I was good to go.

My bathroom sink and my kitchen sink were stopped up. The plumber went in and snaked the bathroom sink. He was less than 30 feet out then said a root came up. Then, he went into the kitchen and snaked the sink too. He said it was gunk and grease that came back up. On the 4th, I received an email stating, “There were limitations associated with approving your stoppage for dispatch ** under your American Home Shield service.” I called in about it and the rep said, "What you’re requesting isn't covered.” I told her the plumber had already come out on the 30th. She said ok and we hung up. I was a little confused on that.

The thermostat on my furnace went bad. I sent in a claim online and the contractor called and we set up a date and time. They got here on time, and they did the job in very short order. They removed the old thermostat and checked it. They also checked the furnace to make sure everything was running properly. They did a good job.

The pump motor had failed. I had tried resetting the breaker but there was no power at all. Aquatic Pool and Spa contacted me and I told them what was going on. The technician came out and he had to order a motor. He said he'd be back in a couple of days. He did and put it in. The system was restored but in this process of removing the old electric motor and putting the new electric motor in, he had to sort of work in a precarious position of working over some of the existing plumbing equipment that operates the pool.

We were having some problems with the kitchen faucet as well as the bathroom faucet. Everything worked out and it was a matter of waiting for the products to come. It was all taken care of. Everything was covered under warranty and worked out the way it was supposed to. I wasn't happy that we pay a monthly fee and then I have to pay a co-pay but outside of that, we were satisfied with everything that AHS has done.

The fan acted like it was getting ready to fly off the ceiling, so I called it in and it was been taken care of. American Home Shield got my $100 co-pay and the techs came in peacefully and left as peacefully as they came in. They came in with their mask, kept the mask on, and did something to the fan and the ceiling. They weren't here 15 minutes and they fixed it. They were excellent in their professionalism, so everything went well.

The guys from South Cooling were amazing. They came out to make a repair because the drain for my air conditioning system was blocked. It was a simple service so it was very quick. The guys were very kind and were straight to the point with me in telling me what the problem was so it was pretty easy. The air conditioner is working pretty good now. It was nice and easy working with American Home Shield.

I put in a claim to American Home Shield for a garbage disposal repair. The claim was referred out to a local company. I contacted them, and they were able to get me in the very next day on the schedule. The technician arrived early. He knew exactly what to do and repaired it within a couple minutes, and he left me with the tool so I can repair it myself because it was a very simple problem. So, I was very happy with it. I feel a little sheepish that I didn't know how to repair it myself because it was so simple. But the technician was fantastic and showed me how to do it. I feel very empowered. It was an overall good experience.

The guy from JKH Door Service showed up and got everything fixed in a pretty timely manner. The door was squeaky before he got there. And it's not squeaky anymore. American Home Shield was great. But sometimes it can be difficult over the phone with their claim rep because they don't quite understand English very well. But it gets the techs out there and when they get out there, they take care of it. I’ve had about six claims already and I’ve had a couple of issues with some of the subcontractors. The second time I called on an issue, I requested that they didn't use a specific subcontractor. Other. than that, I'd recommend using a home warranty to people.

I tried to submit the claim online and I couldn't get the website to accept my customer number. I tried several times, but I couldn't get it to work. So, I called in, and the person was very polite, helpful and above and beyond what I would expect. The tech came on time and was very polite and professional. Everything went well. I'd recommend American Home Shield.

I recently had a hot water heater claim. The people who came were good and very respectful. However, I had to pay $127 to tell me that the hot water heater’s performing like it should and not really get anything out of it. It was just a waste of money. I felt like the hot water heater is getting progressively worse. I wasn’t totally happy with that experience. Do your research about American Home Shield.

I couldn't get the heat to come on. The thermostat showed that I had it set at 72 degrees but it was 64 degrees in the house. The furnace wasn’t making any kind of noise or anything to get it kicked on. I called AHS to make the claim and the guy that came was fine. I had a good experience.

When the original guy from A & E came out, he said that the unit was all rusted inside and we really needed a new furnace. He also said that it had a capacity issue so we really needed for the unit to be replaced. When I asked him how much it would be, he told me that it was gonna cost me at least $1,000 out of pocket. I didn't have $1,000 and all I could do was ask him to at least get the unit working. He said that he'd who what he could and he got the unit working enough. But something else happened. The outside fan wasn't working so another guy from A & E came back out. The guy showed me the inside of the furnace. It is rusted really badly. He told me what he did and explained that it could work for a while and stop. So at some point, I would need to look into getting the unit replaced.

My microwave was not heating. The first technician wasn't able to assist because he wasn't able to bring down the microwave. Somebody else was sent out. I, in the meantime, had to have the microwave taken down. When he came, he repaired it fairly quickly, and he was able to put it back in where it belonged. The claims process with American Home Shield was pretty simple and quick. It was scheduled really fast. I had a good experience for being my first time.

Submitting claims has always been easy to do. I usually do it online. Niebuhr Plumbing & Heating always does an excellent job. Also, I have always been very pleased with the service from American Home Shield and how they handle things. If you have a home with some appliances that are older, get American Home Shield. And if you just don't like to keep reserves, or you're not a good saver, have it if you are concerned about unexpected expenses.

Steve Rogers Locksmithing was excellent. He was very polite, professional, courteous and quick. The same day, I made arrangements to have someone come for the ice maker because it won't shut off. The AHS rep made an appointment to have somebody come to fix that. She took my $100 payment to have an appliance guy come. As soon as he came in, he said the ice maker’s not covered. I paid $100 for nothing. When I called, right after finding out that it wasn't covered, the first thing the rep said was, “You shouldn't have made the appointment. It's not covered.” I said, “I'm new. You made the appointment for me.” She stopped right there.

We had leaking faucets and the tech from High Priority Plumbing came out. It went well. No more water dripping. American Home Shield was quick, fast, and efficient.

The tech from Realty Rekey was very helpful and informative. He was really fast at making a full assessment of what he was gonna be able to do and what we could do or needed to do. He had everything he needed.

If you're buying a home that's old, get American Home Shield. It's easy to use and people are responsive. I have used it twice already and I'm very happy. It's been great.

Moreno has good plumbers and they do a good job. The last time they were here was because of the plumbing pipes. A valve in the pipes broke and they repaired it. They did a good job. Before that, the garbage disposal broke and was leaking like crazy in our kitchen. They diagnosed the problem, put in a new garbage disposal, and made sure we didn't have any leaking. Then we had a drain that was badly clogged in our master bedroom bathroom. They got those pipes out underneath the sink, cleared that out, and snaked that out. We’ve had good luck with American Home Shield repairing things.

The garbage disposal wasn't working, so I reached out to American Home Shield. A tech came out and he handled it in about 30 minutes. It looks like something was caught in it. He went over the options there to kind of troubleshoot for the future. So, it went great and pretty smooth.

When you push your microwave, it signals that the door is indeed closed but the connections that are inside the door stopped working. So, I couldn’t use my microwave. The guy came out and brought connections and replaced them but for whatever reason, it still was not working. He told me that I probably needed a new one so he put it in. Now, I’m waiting on American Home Shield to do their part. When I've had stuff replaced before, I usually get an email from American Home Shield the next day. The service on the microwave was on Monday so, it's been a few days.

There was sediment in the hot water tank and it was cloudy. The hot water was faulty. I asked for a service guy to come and drain and check the tanks. He drained the front tank and cleaned it out. That cleared that one up but the second tank was rusted and corroded. It was leaking and it was just terrible. They had to replace it. They were thorough and they knew what they came to do and how to do it. When they left, I was satisfied. They even told me what the code was and what it would take to bring it up to code. But on the back heater, we weren't able to because of the way it was installed. The guy said the inspector would see that and understand that.

The heater was running but it wasn't heating. I requested service on American Home Shield's website, and they sent out a contractor. I talked to him personally and he said he would be out on Christmas Eve, which was very nice of him. He was knowledgeable. It wasn't really his fault. He fixed it that day. Then the heater did it again four days later. I came to find out that the sensor went off because my chimney is clogged. It was not so much a furnace issue. So, I'm having a chimney guy come out.

Submitting the claim for my dryer was fine, but it took months to get it resolved. The repair man came three times over two months or more and replaced just about everything. It still didn't work and then finally it was decided we needed a replacement, which I just found out yesterday. I have to go buy one 'cause they didn't have one and they couldn't get one. American Home Shield gave me money, which I don't believe is enough compared to the one I'm replacing. I also have one more pending claim, and I had one completed for a heat pump. They fixed it on the first trip out.

We had an outlet that sparked outside. It burned the outlet and burned through the electrical plate. The person came out, removed the old outlet and replaced it with a new one. It has been good so far with American Home Shield although it would be nice to be able to add something. It looks like they only cover items such as electrical or the dishwasher, sink, etcetera. But we had a drawer come off in our kitchen and they don't cover that. I would have paid the extra money for fans or an upgrade because you'll never know when one of those are going to go down. And I don't know if does American Home Shield allow you to extend that warranty.

American Home Shield's phone service is horrible. I can't get anybody on the phone. But if going online, it's great. As far as them doing what they say they're going to do, no issue. I had some locks rekeyed and the contractor that came out got everything done that day. They were great. Then I have an oven that's still not functioning, can't get parts so not a whole lot we can do about that. It's just hard to cook without an oven, at least for my wife. I submitted a claim on the dishwasher as well. It's mostly fixed. AHS had to order some parts for it too.

We are selling our house. After the inspection was done, there were some findings from the buyer's HVAC company. Based on those findings, I called and sent the report to American Home Shield's account. They came out and said that everything looked okay, so there was some conflict there. So, I had AHS come out again. They had the full report of the initial HVAC company's notes and again, they came back with a similar finding that this is not necessarily urgent or has to be repaired. They were nice. As long as they inspected everything and provided a report, I was fine with what they did. Right now, it's very confusing because one company's saying something and another company's saying something else, and so this week, we're bringing in a third party that doesn't have any bias towards the buyer or the seller.

The tech that came out was good. He was very helpful and polite. Most people come play around, but he came right in and did what he's supposed to do. Everything is going good. He said there were roots growing in a line. He said, for the most part, in a year or two, it will need to be replaced. American Home Shield is prompt about their service. That's the best thing when you're looking for something to get fixed really quickly.

The claims submission with American Home Shield is easy to do. I have to call them in. I had a claim for my hot water heater. A guy from Bill's Plumbing came and he repaired it. It was a switch. The quality of work was great.

I was satisfied with AHS. Everything went smoothly. Once I put in a request for repair to have something looked at, they follow through really fast and efficiently.

After several call and unqualified technicians calling and coming to our home our Bosch tankless hot water heater was serviced by one of their top notch team. He was scheduled to come at 2Pm however he didn’t get here until 8PM and was high on **, said it wasn’t serviceable and would return tomorrow. He never showed back up. We called them back to ask what was going on and my wife was talked down to and my daughter was called an inbred!

I just submitted a claim to American Home Shield online, saw a text and called the next day to reverse the whole thing. It totally failed because the app wasn't working properly. But we bypassed that and had them come out. They came out and fixed the thing in about 10 minutes, and that was it. The tech was very friendly. Everything's still working.

I submitted a claim online with AHS for my washing machine. They responded to it right away. The tech also called before he was gonna be there and updated my girlfriend the whole way through. The only waiting that we had to do was on the actual appliance and the main maker of the appliance. AHS has a quick response time and offers helpful service.

The service has been good so far. They sent Always Open & Shut Garage Door for our most recent claim and it was good with the tech.

We had a plumber come out two times and the guy was terrible. He said it was cosmetic and he used some putty on the faucet to stop it from moving around but it was all off-center. The cold water was turned around so much, it hit the bar and the hot water started in the middle of the faucet. It wasn't satisfactory and American Home Shield sent out a master plumber or somebody else. But the same plumber came out. I looked at him and he looked at me, and I said that they didn't send a different plumber out. He said that I got him, and he walked out and left. We called AHS and they sent another plumber out. I was happy with the guy. I would highly recommend Steinberg but the other company that came out first was a joke. It was ridiculous.

American Home Shield is good. The moment you give a call, they try to take care of it instantly the same day. Also, the tech who came was very knowledgeable. He was telling us the process and how to prevent future failures. When there was an issue once, they came back out and they checked everything back up again. So far right now, everything's working good.

My sink was stopped up and the water was dripping in the bathroom. I couldn't get an appointment. I had to deal with dirty water from December 26 to December 31st ‘cause they were busy. But the guy was great when he came up here and unstopped the sink. The faucet in the bathtub was dripping too and it wasn’t dripping when he left. But a couple of days later, it started dripping that was why I called them back. We had an appointment today but it got canceled. Now I got to wait till Saturday because the guy called in sick. But I don't have any problem with American Home Shield. In fact, I recommended my sister in Dallas to them.

I called the customer service number for my heater that was blowing cold air. The process was extremely easy. It prompted me through the recordings and asked if I wanted to pay with the card they have on file. I said yes and it explained that it was $100 deductible. They said that somebody would be contacting me the next day. The guy called and scheduled the appointment. He came out two days later and fixed it.

We have three homes. My sister, my daughter-in-law, and myself have had American Home Shield for the last 20 years and we have had nothing but problems with them, including with our AC in the summer and the other house. We have had a lot of issues and there have been rude technicians. They were wearing masks, but that was in the summertime. When the technician came for the washing machine, everything went out-of-place and then someway, somehow, the dryer also started with problems. I don't know if it has anything to do with the plumbing with it. It's taking forever (two weeks) for the whole thing and it's still not fixed. I'm not happy at all.

We've been satisfied with Home Shield's service. We've had like three different issues during the year, and they were all taken care of. The technicians were very professional and polite. They cleaned up everything when they were done. They were great. There was one guy who didn't even show so I called Home Shield back and they sent somebody else, and that guy took care of the issue.

I had a maintenance check up done by A-1 Quality and the unit has been running fine since the service.