American Home Shield Reviews

Air Pro Master was good. They were there when they said they would. It still leaked that same day, so I called them back. But the next day, the tech said it was fine. The thing is, once you close the ceiling up, if it starts dripping again, “Oh, no. Here I’m in the same boat again. Who is fixing what?” So, right now, the workmanship that they did is fairly good. The tech said, “Well, it could’ve leaked just a little bit.” But he ran the water and everything.

Eventually, my claim ended up fine but the first time the technician from 2 Bald Guys came out, he stood there, put a water glass in each corner of my top rack and ran part of the cycle. Then he said it wasn’t getting a lot of water up there. He said we would need a new water pump. He didn't get down, look at the filter or the garbage disposal. He didn't do anything. Then he came back with the part, got down on the floor and said he couldn’t get the thing up and out. He said that the hardwood was right there in front of it. He kept going on and on about how they couldn’t assume the liability of messing up my floor because he couldn't get the dishwasher out. He said we would have to call a carpenter to get the thing out. We had just moved into this house so I didn't know all of this stuff. I said okay.

I had an issue with my garbage disposal one time and I went online to submit a claim to American Home Shield. Their website was very user-friendly. It gave me steps before I actually submitted a claim to get a technician out which was helpful. Their contractor, United Air Temp called to set up the date for the appointment. They were gonna do the work the next day but then I couldn't do that so I scheduled a couple of days out. They had a very quick turnaround and the tech who came was very knowledgeable and courteous. A blade was locked in and he used an Allen wrench to fix the issue. Since then, the disposal has been working fine.

I called a service order on Friday. The sales rep tried to get me somebody within 48 hours, but nobody was available until Friday. And the appointment is gonna be at 3 o’clock. So, if it’s gonna need a part to fix the problem, it won’t be fixed until the following week. But my sales rep, Sheryl, was wonderful. She went above and beyond. She was really good at what she does. The service is amazing with American Home Shield. They don't just have enough vendors.

A plumber came out and explained that I had an electrical issue so American Home Shield sent out them a contractor. My experience with American Home Shield wasn’t the best. I've been having issues with the water heater and the one tech contractor that they had come out was making excuses and not following through so the ball continued to roll. AHS would say they would call him then they would tell me to call back the next day. I would and they would once again say they would call the contractor and leave a voicemail. He should get back to me in 24 hours. I would then have to call back the next day. They kinda dragged it along until I called the contractor and told him that if he could not fix the issue, he should tell the home warranty so they could send out someone else. He did that finally and that was when somebody else came out and actually diagnosed the problem.

When I first joined Home Shield, there was no website where I could order. I had to sit on the phone and wait forever to get in, which was a pain. But they fixed that. Also, they had a contractor for a while that kept getting sourced to me who was a total idiot. He supposedly could do everything and they use him over and over again for everything I put in. He would come out and I would have to pay him the service fee, that was back when I had to pay the person showing up a $75 fee instead of giving it to Home Shield. And he would take that fee and fix nothing. I reported it.

It's easy to work with American Home Shield and True Blue Pool Service contacted me very fast. They showed up and diagnosed the failure in my heater. They didn't have the part but they got it really quick. I think the next day, they already had the part and they fixed the pool. Then it was working really nice after that.

The main switch on my garage door burned up. I paid Home Shield $75 and they sent somebody to check it out. Capital City Overhead Door came out and I had to pay an extra $125. I thought I had full coverage on everything but with the policy I got, Home Shield doesn't cover everything. I had to get my air conditioner replaced. They said they couldn’t repair it and I had to buy a new air conditioner. Home Shield gave something on it but that cost me three grand.

I had an appliance issue that Big Kountry came out for. It took about three weeks to get the part but other than that, they were good.

This is the first time we had used the American Home Shield warranty. Submitting the claim was awesome. It was smooth as silk. Appliance Doctors of Central Texas came out really quickly, which was very nice because it was a washing machine issue and we use that fairly regularly. The tech diagnosed what was wrong, and they said that they would be back to fix it. They did and he was on-time. He fixed it and it’s running beautifully. The whole thing happened in less than a week.

My experience with Appliance Pros went well. I like the tech's detail to work and he was very professional. He did a great job.

We had a problem with the faucet in one of our bathrooms. It was hard to turn on and then it made the pipes go, "mum, mum, mum." But it seems to be working fine now. Whatever the plumber did seemed to have done the trick. So we're satisfied with it. The claim process is pretty straightforward and easy as well. You just go in and you have choices. One of the choices was faucet but I normally think of a faucet as a sink faucet. This is a faucet in a shower so that's the one that was chosen. I've also had experiences with other plumbers here from American Home Shield that I was not at all satisfied with. But I was very satisfied with this guy from Gregory Rossi Plumbing & Heating.

Sears came out here twice. The microwave needed to be replaced and the oven heats up but doesn’t stay warm. The guy was super nice and very informative. He was here for quite a while trying to get the oven to work. He waited long enough for the oven to get hot, then he noticed how it wasn’t staying at the temperature. He sat on hold with American Home Shield for well over 20 minutes and said the protocol is they have to email AHS if they wait for too long on the phone. I called back to see what’s happening with the oven and AHS just set up another appointment with Sears on Tuesday. I thought Tuesday was the day the microwave is gonna be installed, but that’s not the case. They’re sending the same guy back out to check something that he already knows does not work.

Previously, I had a tankless water heater that malfunctioned and caused a big mess. American Home Shield refused to cover it due to poor maintenance and I'm a little mad at them for that. More recently, Air Dynasty AC & Heating came as AHS's contractor two or three days after I submitted my claim for an AC issue. Everything went well and now, my unit is still cooling.

I submitted a claim to AHS online for my dryer that wasn't working. GE Appliance Alabama came out. The tech called when he was in the area which was earlier than expected. He did the work and he was good. The dryer has been working fine since he came.

We just bought our house and we have a brand-new policy with American Home Shield. I called them and said I needed our house rekeyed as I understood it was under my insurance. They went online and found a service provider, Robert Greathouse, and they scheduled a time where the service provider would call in and schedule the meeting. They’ve been pretty easy to work with so far.

I heard about American Home Shield years ago from friends and family but I grabbed them this time because they covered everything in the house. I bought new appliances and so, opposed to me getting coverage on one item, someone said I should go ahead and get AHS because it covers everything. For my first claim, I had some issue with some of my outlets. I did it on the website but I called because I had some extra questions. Someone came the next day and I’m satisfied with the work that was done.

Some expenses like replacing an air conditioning can be very expensive and I would rather have a home warranty that I only have to pay a 100 bucks for if I have to do a full air conditioning replacement or something else. I looked online to see what reviews there were, and I also checked what their coverage was as well as what their rates were. This is my second year with American Home Shield. Recently, my air conditioner was taking too long to cool. I called American Home Shield and put in a claim.

I've had a lot of ups and downs, but things are better now because now, when I call in, I usually get somebody right away. Last year, if I had questions, I couldn't talk to a real person without a long wait on line, and I was very distressed by that. Also, I have two contracts with American Home Shield. One is for my son who lives across the street from me, and one is for my own house. They come due within 15 days of each other and I normally pay both. I just send them a check or put it on my credit card, but they've been calling me a month before they were due to be renewed. They said that if I renewed on the phone, they would give me a discount for the year, so I did that, but they got them mixed up.

Submitting claims with AHS is easy. When I filed a claim for my AC, it took about two days for Anders Air Conditioning to come out. It then took them under an hour to get my AC back up.

Floyd Services was fantastic. The tech came out the first time and thought it was a capacitor issue, but I just happened to go up to the attic and the AC was blowing in it. I had a nice, cool attic in Texas, which doesn’t happen. I looked at the AC unit and it was just split open at the top. The tech was able to come back out and fixed it under our first case, which was really good. He also immediately practiced social distancing and all that jazz. We didn’t shake hands or anything like that. This was a good experience with American Home Shield but our first experience wasn’t so great. I paid $75 for them to turn around and say it was wear and tear, so it was a little bit annoying. Maybe they can give me 50% back.

I love American Home Shield and I recommend them to all my family. When my pump wasn't working, I called them and did the automated prompt. They said within 24 hours, I'd get a call from the contractor and I did. Triton Pools & Spas came out. They were very excellent, very professional, and they did a good job. Sean explained everything to me, and since I'm not a pool person, I asked him if he could speak to my husband, because he wasn't home. I called my husband and he got on the phone and talked to him, and my husband knew exactly what he was talking about, and we were able to successfully get everything done. Now, our pool is clearing up.

GM Appliances came out for the washer. They were excellent and very timely. They came and they got the job done quickly. Flowright Plumbing was very timely too. They came out, installed the item, and got the job done.

By and large, I'm very happy with AHS and I will renew with them again. My son hates them but I like them. Since I've been in this house, I've had three different companies, like Sears and Choice, before I had AHS, but none of them could provide anybody in as timely a manner as American Home Shield does. They also didn’t cover as many things as American Home Shield does. The fact that American Home Shield covers all of my electronics and stuff is great, too.

We bought the house not quite a year ago and the garage door has not worked quite right ever since we moved in. The other day, it quit working at all. We know it's old, but we called the home warranty company, paid our $100 and they had those guys from B's Quality Door come out. I called on a Friday and the company called us on Tuesday. If we were gonna be home, they were gonna be here within an hour. They were right on time. As it turned out, it was an electrical issue and not anything with the garage door opener. After the guy figured out what the problem was and my husband fixed it, the garage door has worked fine. It was a good experience and we were pleased with American Home Shield. They are worth the time and money.

I've had AHS for my rental property since I bought it last year. I’m satisfied with American Home Shield.

Our AC unit was making a noise up in the attic. I called and spoke to an associate from American Home Shield over the phone to put the claim in. I received either an email or text in regard to the company that was going to come out and perform the service, which was Three Brothers and they were excellent. The AC is working now and it has helped as far as the comfort level inside the home.

My AC wasn’t getting cold and I called American Home Shield. The contractor did what they said they were gonna do. They came out when they said they were gonna come and it didn’t take long. Right now, the AC is working. I haven't had a problem with it since they left, so it’s good now. I'm hoping that it doesn’t act up again. I have a seven-month-old baby so, it was really good for me.

I’m satisfied and not satisfied at the same time with American Home Shield. They sent out a plumber for an issue and when he was here, it was a wonderful experience. But then repairs always take a longer time than I thought they would be. Contractors get a part and they come back. But because they need to submit the request to American Home Shield and they need to approve it then get back to the contractors, it takes so long.

Our hot water tank was leaking one time and my wife called in a claim to American Home Shield. Their contractor, J & A South Park LLC went to us in a day or two and their tech replaced the tank. We had a leak in one of the pipes that he installed but he rectified that right away. J & A did excellent work.

A & S Plumbing came to do my garbage disposal. They installed the new unit and did a great job. Everything was very efficient.

I’ve been with American Home Shield for almost 10 years now. They must be doing something right. It's pretty easy making claims to them. They sent out A-US Air Condition of Texas to do some AC repair. It was about three days when somebody came. Because of COVID-19, everybody is more cautious. I wish it was sooner but we live in some pretty crazy times right now. The work done was good and they solved our problem. That’s definitely a plus. It’s starting to get warm, but these few days, it’s been cooling down again. I’m pretty sure that once it’s summer, we’re gonna have hot days so it’s good to get this thing taken care of right now. Overall, they abided by the contractual agreements and they responded fairly quickly.

I called Home Shield for a stove claim and talked with somebody. That was the second time that stove has been worked on and the first time it was fixed. Home Shield needs to investigate the people they send to your house a little bit better. The first guy that they sent to work on it didn't have a clue what was going on. It was worse when they left and I ended up having to pay for it again. I called Home Shield and told them about that. I almost canceled it. I got frustrated about the stove. But the second guy knew what he was doing. Also, he had very good bedside manners and he went right to it. He had to order a part and he followed up on it. The stove is fixed now.

I have a plumbing claim and the contractor said the parts haven't been shipped yet. It’s been over a week and my faucet is still dripping. Every time I wanna take a shower, I have to turn the water on and then turn it back off again. My water bill is gonna be horrendous, I’m sure. The faucet is so old I don’t know why they just didn’t replace it. That way, they’d have all the parts they needed. I’m a little upset because it’s been too long. But I’ve had other problems that Home Shield solved right away. This is just a weird one.

I would highly recommend American Home Shield. I used them years ago when I had my other house and I've been pleased with their service. When I bought this house, I knew I needed some type of warranty. They were the first ones that I thought about and I was glad that they were still in business. My service charges have gone up from $45 to $100, but that’s just so many years ago since I've used them. My last claim was for my smoke detectors. I have tall ceilings and they needed to be replaced since they kept beeping.

Filed my claim on March 12 or 13th 2020 to repair my refrigerator and ice maker. The serviceman came on April 6, 2020. Said he repaired my ice maker. It did not work neither did the refrigerator. He came back on April 13, 2020 and stated he had put the same ice maker back in and not the new one. The new ice maker, he claimed, did not work either plus my refrigerator stopped working. Called the service provider Appliance pro service, inc. on April 16th,17th, 18th and 20th. No answer and no return call. Called AHS on April 23, agent could not reach them. Agent sent an email. No response. Called AHS on April 25, after a long conversation it was decided that I had to pay an additional $75.00 to have my refrigerator repaired and the ice maker. Very poor service on both ends.

The website is a bit annoying because it makes me select what is not applicable for what I needed. The first screen is the one that says the AC or furnace. But other than that, it’s easy to use. I’ve had problems in the past where they weren’t so much, but Outlaws Heating & Air was really responsive. They immediately booked me the next day, so they’ve been really on top of it. I had an appointment booked with them before American Home Shield even texted me saying that my claim was approved. They came out because the air conditioning unit stopped working. The tech put Freon in there, and then that was it. I paid for the additional amount of Freon that wasn’t covered. Outlaws is great. They're probably the only ones I’ll use out here. Everyone else so far has been really awful. But since last year, my experiences with Home Shield have gotten a lot better.

I’ve been with American Home Shield for probably 38 years and they used to be a lot better than they are. The only problem I have now is that they're hiring bad, incompetent people who don't understand what you're talking about even though they're speaking English. Also, they don't listen. I had to make three different phone calls before I got through to place my work order for the garbage disposal. The second service was excellent and the plumber was very professional. He had his mask on, he stayed there and I stayed way away from him. In no time, he discovered what the problem was. He thoroughly checked out the disposal and made sure it wasn't leaking and that it was operating. He said to call him if anything happens.

Sometimes, AHS's service reps are very friendly and the last one was. The one prior to that wasn’t. She was combative with me. I reminded her that I pay her salary and that I’ve been an AHS customer for some time. AHS has one company out of Louisville, Kentucky, which was 70 miles away from where I live. That company came up on a Friday and said that they had fixed the unit. At the time, it appeared that they did. But Friday afternoon, I had problems with the system again. I called them back on a Friday afternoon, expecting that they would send somebody back on Saturday at a minimum, but they told me it would be Monday. This was in the dead of summer. We were in a two-story house in a 90-degree temp with no air conditioning for a total of three days.

My air conditioner wasn’t producing any cold air. We called Home Shield and they said Beaches would call me. Then, I got a text that Beaches would call and they were gonna set up an appointment time. They called me back and I paid Home Shield $75. Beaches replaced a part and they left the part there that they replaced. The unit needed Freon as well. I had to pay them another $80 and I called Home Shield to ask why I had to pay twice. They said that they would look into it and call me back, but they thought that maybe it was for the Freon. But we needed a pound of Freon and I think Home Shield covers a pound of Freon.

We have two AC units and the one upstairs got to the point where it wasn't blowing any air out of the vents at all. We looked in the drain pan and it was full, so we turned off. The guy from Changing Winds was super nice and super professional. He was a one-man show. He blew out the line and he got it to where air was moving. But the drain pan kept filling up with water, so we asked him to come back out that Wednesday. When he blew the line out, he didn't know which unit went to what, which is pretty easy because there are pipes that go to which AC. He didn't know which pipes goes to heat, and he blew out our downstairs unit. It cracked something in that unit, where the pipe started leaking. He vacuumed out the pan but he never fixed it. It reclogged back.

Updated on 08/10/2020: I submitted a review back in April about poor customer service. I got contacted by AHS. To their credit they agreed to send me a settlement check for an AC replacement for $1500 (I have several emails attesting to this). They told me I would get it in just 2 weeks. After I didn’t receive it I emailed the customer service rep I was in contact with. She was always very helpful by the way. She said their records said it was in transit. So I said no big deal and I can wait some more. A few weeks ago I emailed her and got no response and have now sent her 4 emails. I also put a note in the AHS email option online. I have not heard back from them. She might be out or not working for them now. But I have no way to connect with anyone. I am currently on hold and it is saying the hold time is 1 hour 50 minutes. I wish they had a better way to send an email but their website doesn’t have any options. I just want the settlement check they promised me.

I've been paying for my home warranty service for more than a year. I used it for the first time and they sent out IGD Plumbing. It was a pretty positive experience. The person came on time and kind of went through the COVID practices. He was wearing a mask. He just explained what he was gonna do then checked the equipment. He found that it was rusted so he went out then I requested for a new equipment. He installed it and was done in half an hour. He was very specific to the task. When I was asking a couple of questions, he was a little reluctant to answer but I understood.

The contractor told me while he was here that he was gonna recommend a replacement of the microwave since the same problem had occurred. This was the fourth time in a year and the fact that the microwave was 15 years old. But American Home Shield took a long time to decide what they were gonna do. I got several emails from the rep. They were back and forth. They were gonna fix it, they're gonna replace it, they're gonna fix it, then they're gonna replace it, then they're gonna fix it. Then finally, I got somebody who made the decision. After I made a call to the customer retention center, I was able to get the problem resolved. But not until then, nobody else was willing to even listen to what I had to say. This is not the first time that this happened. Seems like I've dealt with this every time I have a repair.

We had a plumbing leak. I called AHS to submit a claim. It was a good experience. The contractor that came was good, friendly and very professional. He just came out and assessed the situation. Turned out it wasn't an issue with the plumbing. He was very helpful and pointed me in the right direction. AHS is a great company and they have a reasonable price.

When I found that the outside unit wasn’t coming on, I submitted my request that night and it was easy. The next morning, BPM Services came out to check my air conditioning. It was really quick. He had to replace a little part and that was it. I was pleased. Everything has been good too.

American Home Shield has done well as prescribed. They fix our appliances or whatever breaks and we pay them 75 bucks and that’s pretty much it. With contractors, over the years you get a few stinkers. We have them back again and sometimes we've asked for a different one. We've figured out how to make it work for us.

American Home Shield's contractor, Chesapeake Appliance Repair showed up in the window they said they would show up. They were very efficient and quick. The first time they came out, they realized they had to order a new part. The part was in within a week and my ice maker was fixed a couple of days after that. Chesapeake Appliance was amazing.

Everything was fine with our recent claim with AHS. Unfortunately, though, it was the third time out for the contractors for our dryer, and it is not fixable. So, we had to go purchase one over the weekend. But the contractor said that he’s gonna submit everything in. That way, hopefully, we can get that covered and reimbursed from AHS. We are now going on the second year with AHS. We just moved into this house a year ago in April, so we’ve renewed that. And thank goodness we did because of the washer and the dryer. However, it is a little difficult to get a hold of somebody if I call in at AHS. Online is easy to do the service. But when it’s a redo, and I need to talk to somebody, it’s almost a 20 to 30-minute hold time, and every once in a while, we still get hung up on and have to call back and re-wait again.

About a day after making a service request with American Home Shield, 911 Locksmith was sent out to check the electrical wiring in the new place that I bought. I'm good with the work the tech had done. I'm hiring him back to do some work that isn't covered under my warranty.

Axis Appliance Repair came to fix the latch in our microwave door. They were good about the work that was performed.

We submitted a claim online and American Home Shield's website was user-friendly. In two days, RG Plumbing & Rooter, one of AHS's contractors, came out to do service. The tech fixed the leaks I had and all the concerns that I had with my plumbing. Since they were out, things have been functioning fine.

ASAP Appliance Repair came out for our recent claim regarding our appliance issue and they did a great job. The contractor was very good and very knowledgeable. And he did it twice because first, it did not work. He re-ordered and then he came the second time, he installed and now the refrigerator is working. I am very glad that I have American Home Shield. Everything was perfect.

I kinda thought that if I had the home warranty and if I had a service call, it'd just be $75. But no. I had to pay extra out of my pocket for different things, such as Freon. They said my system had a leak and they put filler in it. They said they would have to do another service call, so I had to pay another $75 and then I had to go without air for a week until they could get back. I said I was gonna be out of money. So they said that they could put some Freon in it and put some sealer on it and they would only charge for the Freon. I was out $240 there plus the $75. I called an air conditioner guy that we knew before we had this home insurance and he said he coulda came out and did that for less than $200 worth. So it made me feel like I was spending too much money on this.

Someone suggested AHS to me and I called and set it up. If I’m calling to sign up, they should give more details on the coverage. I have an older AC and when the guy looked at it, he said that he doubted AHS would even do anything with it because it was so old. I need to check and get in detail of what AHS covers. Other than that, the service has been okay so far.

I go online when I submit claims and click what's wrong. Then, Home Shield assigns a repair person or company. Submitting claims is pretty easy. I had a claim when the element in my stove went out. The guy from Rocker Repair was pretty efficient. He came in, fixed the problem, and he was gone in 30 minutes.

The first person that American Home Shield sent out told me that the motor that he put in was too big. It had my unit shaking and he said he would be coming back. I asked him twice if he was gonna report it to Total Air and he said yes. So, when Total Air called me for a survey, I said I was not gonna do it when I got this problem going on. I told AHS about the problem so they sent this dude right here out this morning. He said that the reason why the unit was shaking was because somebody didn’t put the screws back in the top of the unit. He said that he couldn’t talk about his employer like that. So, he put some screws in. He revved the motor and he said that the motor was not too big. One person was saying one thing and one person was saying another. So, I told them to forget it. My house is cool and I shouldn't even worry about it. But if anything goes wrong, I’d be calling them back again.

I had a claim for the refrigerator and Appliance Equation came out in less than 24 hours. Home Shield's phone service is horrible and submitting claims online is better. I've been with them for less than a year. I don’t know that we will renew with them or we renew with someone else. You can’t get ahold of them on the phone and when you do, I can't understand their customer service people. They have very, very strong accents and are also very unhelpful. Every time I’ve ever had to have a phone conversation, I’m screaming at the end of it because I can’t understand the people and they don’t care. The one time I got ahold of someone, I called straight back to the number that does the approval and the rep was so nice. She was so amazing. But the general customer care number that they send you to is awful and they don’t care.

When I looked online, American Home Shield was the number one. I got coverage through them and claims submission is quick. Usually once I file a claim, a contractor will call me the next day and they have all been good. When my AC was broken, Advanced Home Services came in. The first time they came, they couldn’t fix it because it was so frozen. They wanted to come back and check to make sure there was no underlying issues and it’s fixed now.

On Time Plumbing & Heating came out. The claim was followed through and the issue was repaired in a timely manner and to my satisfaction. It took 30 to 45 minutes. It was just an overflow valve on my water heater and now, everything is fine. American Home Shield has paid for everything but my deductible.

It’s been more than five years and American Home Shield has done more good than bad. The people were great, but these unexpected charges are a little tough to deal with. One time, I was without a water heater close to a month. I called for a plumbing issue and they sent out a guy from Sirius Plumbing. He called us the same day he came and he was professional. He had to replace my water heater and American Home Shield would cover the water heater up to a couple hundred dollars. The rest I would have to pay. Doing it that way, I would have to still pay the technician $1,000 out of my pocket for the new water heater and I was not expecting that.

We had a preseason tune-up for our air conditioning. It was the same guy that did it last year and he said things looked good. The technician was fine. So far, I’m happy with AHS. This is my second year with them.

Our recent claim with AHS regarding our appliance issue went well. The installation was great. The contractor came out and put it in, looked at the system and gave me a response of what they could do and what they couldn’t do. I’m very pleased with what AHS does. It’s very important to have a home warranty. All you have to do is make a phone call. And if everything works right, then you won't have any problem. It’s what every homeowner needs, that is if you’re not skilled to do anything as far as repair.

Getting a home warranty seemed like the smart thing to do and I decided to sign up with AHS since they were the first one that came up. I have the warranty for a couple of months now and it's a good deal. Recently, there was a loud noise coming from the air conditioning unit. I filed a claim online with AHS and their website was fine. Then I figured that in the next 24 hours I would hear from someone and it seemed like everything was on time. Also, the tech from TexAire Heating and Air Conditioning did what I needed. He was professional and he did beyond expectation. He fixed the problem and when he left, the noise wasn't there anymore.

I have a room that's too hot. I submitted a claim online to American Home Shield and they told me that their contractor, Royal Flush AC & Heating would come the next morning. Royal Flush called me and their tech was on time. He was knowledgeable but then my situation is not fixed. Currently, we're not entirely sure what the problem is.

He had also looked over the rest of the unit and said that the outside unit and the inside unit don’t match. The coil wasn't right and we had problems. I might have an air-flow issue in the house. The rest of the house is colder in the front room. There are windows in the there. There are also three vents and I’m not sure if they’re blowing correctly or if the unit is not keeping up. But the rest of the house is the exact temperature. However, the living room and our kitchen are about six degrees hotter than the rest of the house. If we set the temperature to around 73, it’ll be 80 plus in the living room and kitchen.

When my water heater started not heating, I noticed it was Sunday, so I didn't submit the claim until Monday. When I went online and submitted according to what they asked me, the process was very easy and simple. They told me they would be in touch with me, and they were in touch with me within 24 hours. Hers & His Plumbing contacted me, set the appointment up, and told me when they would be here.

I'm a Realtor and Home Shield is what they offer with my real estate company. I've submitted claims over the phone and online. I was pretty surprised with the online submission. It went really good. I recently had a claim that Pro Plumbing came out for and it went good.

When I submit claims by phone, it's difficult because I have to wait forever. On the internet, sometimes, all the options aren't there in terms of trying to describe exactly what the problem is. But I put it in the best I can and AHS calls and try and figure it out. Recently, Accord Appliance was sent and solved the problem, it was done efficiently and professionally. The first time they came, they had to find out what part needed to be replaced, and they had to order the part, and approximately a week later, they came back and fixed it. Everything was done fine.

We had a leak and the contractor came out. They were very professional and timely, and they replaced the tank. They got it done within the hour. Everything went well and we had a great experience with them. This is our first time with them, and we would recommend them and use them again. Everything went perfectly and I’m very satisfied.

The garbage disposal didn't work. I did a claim to American Home Shield online and a tech came out after two days. He was professional and took care of the problem quickly. With AHS, I like the security to know that if something breaks down, I have someone that'll take care of it.

I made a claim with AHS regarding my heating unit. Someone from Maeser Service Corporation came and he was very thorough. I initially put a claim in for this repair a few weeks prior and I was assigned to some guy that was just an LLC and it was just him on his own. He did not call me within 24 hours. I called him and talking to him, I felt like he was inebriated. He was also supposed to call me on the next day, which was Saturday, to see if he was gonna come that day. But he never called.

We just purchased our home in January and we got American Home Shield in February. They covered more than what a lot of the competitors were offering. There were some things that we still have to pay extra for but at the end of the day, the basic coverage was better than most. Submitting a claim is flawless but we’re still on hold with ours. I got one portion fixed, which was the washer but we’re still waiting for the parts for the dishwasher to come in. The claim has been open for probably a month but given the current situation, I’m okay with it because it depends on where they’re getting their parts from. They’ve been very gracious to keep me on point with whatever, with the exception of this part to the dishwasher. But they came out and fixed the washing machine. The technician was very nice, skilled and quick. So, the whole process has been good.

I always like having warranties on my home and I've always had one even when I lived in an apartment. When I thought there was something going on with my washer, I requested for AHS to come to check that out. When I wash a load of clothes, the water would go out into both my bathroom and my tub. But then I had water just running everywhere. I called AHS back to ask if I could add that on to my original request. They said I had to make another claim. I couldn’t add it on to what I had already done.

I had somebody out to look at an issue in January. The tech said that he could do a temporary fix on the problem but the drain in the basement is crushed. This happens a lot in older homes. The guy made a hole so the water is going in into that hole. He said I needed to call a drain company. I can’t leave it like that. I got busy and COVID rolls around.

I had to call American Home Shield because they never called me back in 24 hours for the washing machine. I waited for two days and no one called. I called them on who’s available and then they told me what I needed to do. I paid $300 and something for the washing machine but we haven’t got a call to schedule an appointment. I don’t understand what’s going on. I also had an incident with some plumbing and they still haven’t gotten it right. They came out two times, a few different plumbers that I paid and it is still a problem.

Reynolds Heating & Cooling came out for a shortage issue after I made a claim with American Home Shield. Filing one was easy. The tech had to change a wire and get two lights working in the crawlspace. The wire had something to do with the furnace. It took four days, including the weekend, for someone to come out. I was pleased with the work done. So far, it's been good with American Home Shield. But I don't like that my monthly rate went up. I'm not sure why that went up too. I just had the home warranty for a year.

The claim was handled well. Advanced Appliance Service came out in a timely manner and fixed everything to my satisfaction. Other than the service call, I didn’t have to pay for anything out of pocket, which is great. I had one toilet that was rocking and almost coming out of the floor. They had to replace the bolts and another one that just wouldn’t stop running. I've always had Advanced Appliances who'd come out with everything and I've never had a problem with them. They have only had plumbing issues in this house since I moved in and they’ve been wonderful every time they’ve come out. I have also had a couple of different guys who have been great every time.

I filed my claim online, then I was contacted by the Certified Heating group. They came in two days, replaced a part and the unit worked for that day. They helped me with the air conditioner, and then we had a hot day coming through. I used it and it just blew hot air, so I went online that day and did the request again. The vendor contacted me, and they were out early the very next day then they repaired it. The compressor had a wiring problem and they replaced it. Everything is working properly now and I'm very satisfied with it.

Sigmond Plumbing repaired an outside faucet. I called AHS and they scheduled it. The contractor came the same day. That was our first time this year. I just put in another claim today and I had to do it through a prompt system. I am having a hard time getting anybody to come out today. An electrician is supposed to be calling me and I left two messages. I called back because no one was calling me, and I got to speak with someone.

I have been with AHS for a year now and the monthly premium went up from 39 to 46 but I never get an explanation of why it went up. They just increased the premium. Recently Foster's Appliances came out for our dryer and hey fixed the problem the first day. The claim went well.

Everything went quite smoothly with our recent claim with AHS. I loved the contractor that came out. I liked him so much that I've actually gotten him to come and do some work on one of my rental properties.

I wanna make sure that I have lots of options available like with coverage and pricing as well. I had gone off the recommendation from one of my neighbors and I looked into different plans. There was a lot of good coverage for the plan that I purchased from American Home Shield. I've been pleased so far. A to Z Electric handled my first claim. I had a broken ceiling fan then a fluorescent light fixture that was broken. I ended up having to get the ceiling fan replaced. But American Home Shield didn't really provide me with options and say, "These are the types of ceiling fans you can choose since the one that you have is no longer available and can't be replaced." They provided a few options to the A to Z Electric then they just found one and said, "We have a ceiling fan for you." They sent me a picture of it and I approved it but I didn't really get to choose. That probably would be my only request if I ever have to use AHS again in the future.

The tech from D&D Lock and Key was great. It took him about half an hour to resolve the issue. He fixed the cylinders and everything worked out fine.

Updated on 07/12/2020: Requested American Home Shield to not renew my service which would renew the end of June 2020. I also advised AHS that I would not sign a new contract that was sent in May. After waiting for 3 weeks to have my AC fixed and had to do it on my own, I did not want to renew and would never want their service again. I spent $450 to fix my ac plus to local repair person. Also $125 to have it checked which was paid to American Home Shield. American Home Shield reimbursed me $250 for the repairs.

The refrigerator was not working and I first put this claim in February. A technician came out within two or three days later. He wrote on the slip that he left that everything was working fine and it just needed some freon. The compressor was working fine. Now, we’re in the pandemic and we’re out of refrigerator for three weeks. When the guy came for the Freon, they left first then came back and said that I needed a compressor. That’s the part that has to be ordered.

I am satisfied with the claim handled by K F Plumbing. The guy that came out did what was needed. Something was wrong with the faucet. When you turn it on, water would shoot up into the ceiling. He put a new faucet and everything was okay. I’m satisfied with it. For the air conditioner however, the contractor wanted us to pay $400 for the coolant to go in the air condition, so we went backward and forward with that. American Home Shield should have paid for it but they refused.

The original air conditioning claim was done online. The heating and air conditioning gentleman came out. He spent a long time going back between the air conditioning issue -- and there was no power. He asked me where my breaker box was. We walked out there and there was a breaker popped. We flipped it and the heat was able to come on. Then he turned the heat off and he went to turn the air on, the same thing occurred. As soon as the air kicked on, it flipped the breaker again. Relatively certain at that point that it wasn’t a heating and air conditioning issue but I had an electrical problem in the panel box. Unfortunately, a service call is 75 bucks for no reason because it wasn’t really for him. It was really an electrical issue.

My hot water tank started leaking one time. I submitted a claim to American Home Shield who then dispatched a company. However, that company which was dispatched wasn't gonna be able to make it 'til the Thursday after the Sunday when the leak started. I got in contact with AHS who then found someone who was local and who could come right away. The tech was at our location within an hour and within 24 hours, I had hot water again. AHS should dispatch people who are local instead of those who are an hour and a half away. Still, everything went fantastic with my claim.

We live in a desert, so it’s like 120 degrees over here and when I report air conditioning problems, the company American Home Shield hires takes 24 to 48 hours to respond. Other than that, submitting claims is pretty easy and quick. I had a claim for the washing machine. It was flooding the top of the washer and the tech from Sears said it wasn't flushing the softener into the clothes.

I submitted a request online to the company when we had a clogged piping coming from the kitchen going out. Submitting it online has worked for me before and they gave me a notification that the service would be the next day. Plumbers Inc. was a little late in coming, but it was within the parameters and they did a great job. Now, it's working just fine and I have a happy wife.

My AC was not blowing cold air. The outside breaker switch in the outside unit was off. The contractor turned it on, checked my pressure, checked my Freon, and it was all good. I had a bad experience with American Home Shield last year on a leaking issue. The plumber didn't have the right part and wasn't able to address the issue for another week. American Home Shield said that there was nothing they could do in terms of speeding up the process. If the service person makes a mistake, they should be able to find another service person to fill in. Other than that, it has been fine. It has mostly been pretty smooth.

I’ve had serious issues with AHS in terms of communications and the communication between AHS and contractors. It took me eight phone calls to get the two refrigerators replaced and I was on hold for an hour sometimes. I know a lot of it has to do with coronavirus and, but it has been extremely frustrating. I had a bunch of things hit at the same time, so I was gonna be stressed anyway. But that made it more stressful. My most recent claim was fine though. The contractor arrived on time and replaced the AC's capacitor. He was very professional, personable, and considerate.

Relaxed Heating & Air went to fix the AC but when the house gets to the temperature it's supposed to turn off, the motor outside keeps going. I called them and the guy from the contractor went to my house and he told my daughter it's gonna be $200 for cleaning up the unit, if I approve it, and I said no. So I called my insurance, they told me they cover for the cleaning. They told my daughter if they clean it up, the unit, the motor is gonna stop. So I called another technician from my own, so he can go to clean up the unit. The tech said that cleaning is a fix to the problem because the unit wasn't too bad. He told me he saw units before and they're worse than mine. But the motor continues to turn on so I have to unplug the fuse so the motor would stop. Other than this, AHS so far is working great with me.

We had problems with the pad on one door and the door opening properly on the other. AHS assigned Cornerstone Electric Door for our claim and they came out. They assessed the problem and got the parts. Typically they’re not out here but once a week because they’re from Nashville and I’m in Clarksville. But they got all the parts together, came out the next day and did the repair. It was very quick and professional. They were courteous too.

Some things in this house are brand new and some things were needed to be replaced. First, I had a company come out for my water heater claim. The tech kept thinking it was the cartridges from my master shower. The master shower was Legacy Brass. Legacy Brass is out of business and they're gold-plated and high-end. You can’t find replacement cartridges. I looked all over and went all over the place. I went to Millers Elegant Hardware ‘cause they were the ones that helped me last time and they think it was the hot water heater, and so did I. So, we went back and forth and then I had Kintex come out. Mario sorta fixed it the first time but it lasted for a week or two and then I had the same problem again. Mario then went in and found that it was a ball bearing thing that probably broke off from one of the other pieces. He took that out and it worked a little bit, and then it started getting leaks.

James Brittingham came out and they fixed my refrigerator. They did a good job with that. My ice maker is fixed. I didn't get my microwave fixed because nobody wants to risk trying to take it down. They're afraid of damaging my cabinets, so my microwave is not fixed. The GE guy came out and he didn't wanna do it either. James said that if we could get it down, he would be glad to fix whatever they think might be wrong with it. They're afraid they're gonna strip the bolts, so my husband and my son will try to get it down and then I can call AHS back. I haven't called them back since the GE guy left there, but I was thinking to go on their website and see about having them come out and check my water heater too. So far, everything's been fine with Home Shield. They're doing the right thing.

All Points Plumbing came out and everything worked out fine. They fixed the problem so it was good. I asked for the service on Friday and we didn’t get anything taken care of until Tuesday of the following week but I think that was just because of what’s going on in the world today and our timing of when we reached out to American Home Shield. We’ve had the service since we bought our house in January 2019 and I feel great about it. We had one when we were renting and that was convenient for me. So when we moved to our house, I did that.

American Home Shield was already established as part of the agreement when we bought the home and we just carried it on since then. We’ve been with them for over 12 years. My washing machine was extremely loud and something was wrong with it. I submitted a claim online to American Home Shield and the website was user-friendly. I didn't have any issues with it. A text message was sent out and the contractor, A & R Appliance Repair, called the next day. They were great and I had no problems with them. The technician found out that the bearings were shot and they had to be replaced. Since then, the machine has been quiet and it's working.

The heater would not come on, and so I submitted a claim for it online. American Home Shield's website was easy to use. They sent me a text or an email saying who they had referred it to, and then R&R HVAC came out within a couple of days. The reps were fine. They came out and they had to go get a part. Then they came back and finished fixing it and it was fixed. Everything has been okay except for that one time when I've had it not come on. If it happens again, I will call again.

I just moved in so I wanted the locks changed and Ed's came out within a few days. The tech told us that he was gonna stay outside on the deck and he changed the locks from there. He finished it, gave me the keys, and told me to make sure to try every lock. I did and told him that everything was fine. He gave me the invoice and told me to call him if there were any problems and let him know.

I’ve been pleased so far with American Home Shield. My recent claim regarding my plumbing issue went well. The tech took care of it quickly and efficiently and did a good job. He cleaned out the pipe. He knew what he was doing ‘cause he fixed the problem.

The first guy who had been fixing the stove three times was coming back and we told the AHS to send somebody else. They sent this guy from Riser Services. He went and he changed the part. And two days later, again, the stove was not working. I called again American Home Shield and they said they were going to send him back. AHS and I were calling him but he was not answering. I was so frustrated that I called American Home Shield to give me back my $75 because I was going to hire somebody else locally but they won't. I have been with AHS since 2012 and this time was a frustration. They hung up on me twice.

AHS has always done a great job and they have gotten folks to my house in a very timely manner. I’ve had them for years and they have always contacted me. My experience with them has been carefree and simple. I call them and explain the issue, then they get a tech out. They then send me confirmation and let me know that a tech has been assigned.

My mom got me a subscription to American Home Shield for a couple of years ago as a gift. I picked it back up because I have a home and I knew it should be covered. For an AC issue, I got Total Air Care as my contractor. They worked really well with me but it took a while. When they initially came out, I didn’t know that there was a need to have what they called a stepping board going to my unit because it is in the attic. The first time, they weren’t able to go up and look at the air handler. They came out a couple of times but I had to make it safe for them to go up into the attic. After that, they realized there was an electrical problem. It took a little time to get an electrician out here.

My AC didn’t function and I called Home Shield the next day. They very quickly responded and a technician from J-Tech Mechanical came. He found what was wrong then made the AC function again. I wish contractors never come because there is no reason. If there is a reason, they can come as soon as they can. For my claim, I called in the afternoon and the next morning, the technician arrived. That was what we expected more or less. From time to time, we talk with friends about our home warranty and I tell them about my experience.

We submitted a claim online and AHS said immediately we'd be notified in a certain amount of time. We put the claim in on Sunday and I got an answer that afternoon. The US Air Conditioning of Texas guy called and was here Monday. He was very efficient. The initial issue was the unit wasn’t working. The first time, the air wasn’t coming on. The tech said it was an electric problem, and worked on that. Then they said it wasn’t the problem, and they sent out an air conditioning man that had two or three people out here. We live in Texas and it’s hot here. With the air conditioner working, it’s a lot better than when it’s not.

I used to live with my ex and we had American Home Shield at our house. We always had good experiences so I’m sticking with it. It was super easy making a claim. I did it through the phone before. I have renters in that house now and my property management company took care of all of it when a claim was filed and AHS sent out Arizona Value Appliance Repair.

My washer-dryer didn’t have any heat. I called Home Shield on a Thursday or Friday, then AG Appliance Repair was there on Monday, even maybe the next day or two. It was pretty quickly. AG was able to open up the heater. A fuse blew. They popped the fuse in and were in and out in 20 minutes. I appreciated that the techs both wore N95 masks. They came in, did their job, and got out. The heater is working good.

The display panel on the dishwasher had gone out and the vent hood had a really bad rattle when I turn it on. I submitted the claim with Home Shield online and I got a text afterward. The tech from Quality Appliance Service was very nice and very helpful. He fixed our dishwasher and a part of the vent hood. It's all been working. We were not happy with the service company that came out before Quality. The guy was unprofessional. He had fixed the dishwasher before, but he had to do it twice because when he came out to fix it, he didn't install the install panel correctly. We had to wait more time for him to come back out and do it again.

American Home Shield has been fine in terms of their responsiveness and fixing the problem. I had four requests with them. There was a pool equipment, the cooktop, the oven, and then we had an evaporator coil gave out. I had some issues on a prior request where there was confusion on their end or on the service provider’s end regarding a range. Our cooktop kept having problems and they couldn’t figure it out until they finally got the right person out. On the oven claim, the thermal fuse went out ‘cause the temperature had gotten too high in it. Texas Gulf Coast Service Center came out and figured out what was wrong and came back a week later and fixed it. On the AC stuff, I was still charged $700 to replace the evaporator coil even though it was supposed to be covered under warranty. I could have gotten somewhere else for $700 and gotten it done.

I got online, made the claim, and within 10 minutes, I had an email back saying who was gonna be there and the appointment was set up. So, that way was fast. The contractor was very good. They responded as soon as they could, in less than 24 hours, and made sure the problem was corrected before they left. The only thing is Freon’s 70 bucks a pound, so I don’t quite understand why American Home Shield only pays $10 a pound. It’s their policy but they could cover a little more on that. But so far, it's been a pretty good experience with what I've had to deal with. This is the first time I've done a claim. If I would’ve read the comments about American Home Shield on Facebook, I may not have gotten it because most of them are negative. It kinda had me worried. Out of 400 comments, there's just a handful of good and everything else is bad. That many bad comments kinda make you wonder.

The air conditioner was working fine. And then one day, when it went to kick on, it just was blowing hot air. Arizona Diversified Air figured out that the problem was a control switch up there. There was a wire that was damaged and then they got it all fixed up. They did a good job. They were here just one day. It was a couple hours. They fixed something that was a possible fire hazard. And now, it's running way better than ever now. The guy who came was new and didn't have as much experience, but I'm fine with that because you gotta learn some time, as long as you got the right answers and figured it out, which is what he did. American Home Shield did really good. I was really happy with them.

I’ve had very good response with American Home Shield. They’re very concerned about the situations, and very considerate. Contractors clean up afterwards. I couldn’t ask for anybody outside better. Supreme Plumbing did a good job just like they did before. A piece broke in the toilet bowl area, in the back where the water drawer is. It kept flipping the heavy lid off with the back force. I had to set it off, and then call AHS and have the contractor come out to look at it. The tech had to put a new piece in. He was here for about an hour, and everything was fine. The tech was very friendly. That’s what we liked about him before. He was very professional.

I’ve had several things break down and American Home Shield has gotten them fixed. Some of their contractors are not so good. I’ve had trouble with a contractor but not lately. The latest one we had was H & H and they were good.

It's been easy to get through to American Home Shield. They've got in contact with the appliance repair people and sent them right out. Liberty came out and replaced the main line for our refrigerator claim. It took a couple of weeks for the tech to get the part in and then it was a while before our schedules matched because I was in a 9:00 to 3:00 in the morning working shift. We finally got our schedules to match up and he came and put the part in. But the second ice maker is still not making the ice. The tech said it might take a couple of days but I gave it about four or five days and it's still not making ice. I called Liberty back and I got a recorded message. I reported it that it was not yet producing ice and on their message, they had said that they were shut down for the Coronavirus.

There was something wrong with the range so I called in the claim and somebody was scheduled within 24 hours. So it was good. The contractor had to order the parts and then a couple of days later, they came and fixed it. They did a good job. Everything’s working fine. AHS is a good service. I’m happy with it.

So far, the experience has been great. I just bought this house and with all this COVID stuff going on, it's hard to get anyone to do anything so it's nice to just call and have someone come out and fix stuff. Home Service Corporation fixed two issues in the toilet. It started rocking so I think it needed to be reseated and then it was running so I had to turn off the water every time I finished using it. I had submitted that claim online and the website was user-friendly. I did it last night and then someone called me this morning. She told me between what time the guy could come then an hour later, he actually called me and said he could show up early. So it's been a great process so far.

The contractor that came out for our AC issue was very nice. I like that he told me things that I can do to avoid that same situation happening. I’ve had him before. Because my unit is in the garage, which is the case for most of the houses in Port Saint Lucie, so when the temperature goes up, we tend to have a condensation problem because there's less airflow in the garage. He’s always been very nice, very helpful and quick. I am very happy with American Home Shield. They are all so much better than the company I had before. I get the service a lot quicker and I like the fact that I only have to pay my deductible and that’s it. And every person that has come out here has always said, “You have a good one.”

American Home Shield sent Lowe’s for an appliance. Everything that they did was great. I would definitely have them back. We are getting ready to end our second year with American Home Shield. The first time, it came with the sale of our house. It’s something that the sellers included. And then we renewed with them because we had had so many issues with our air conditioner the first year that we wanted to stick with somebody that kinda had a history of what was going on with it. When we had an issue with our air conditioner, it took a very long time to have it fixed and I was stressing to AHS that I had a son with asthma and it was hot outside, and our house was getting way too hot. It was out of their control, but I felt like they could have tried to push it a little more than they did especially considering I have a son with asthma.

Everything went well with my AC claim. Due to what’s going on, they were pretty quick to respond. The contractor came and replaced the part that was damaged, and so far, so good.

American Home Shield sent Brothers Appliance and they changed the gas hose. It was throwing off my carbon monoxide detector and they changed the gas line hose, and it stopped. When they came out, they were supposed to fix the oven but they just unplugged it then plugged it back up. It worked the two times that I used it within two weeks, and now it’s not working again.

The AC went out one night. It was making a lot of noise and we shut it off. It's not good when AC goes out in South Florida. I called up Home Shield to make sure it was covered and they said we were. I got a phone call shortly later from the AC company and I tried to get them out that day, but they said they were booked up. It was almost 4:35, but they couldn’t do it. But they said they’d be here the next day between 12 o'clock and 3 o'clock. That was the earliest I could get them. And my wife said that exactly at 12 o'clock, they were here. The tech from AAA All Brands came in and said the fan motor was bad. He took it off and replaced it. When he was finished he put half-pound of Freon in that thing. I thanked him and he went on his way. It was very easy.

Everybody did great. I had a nine-year old clothes washer that failed and Sears diagnosed it. Sears and American Home Shield were really good, and all in all, I've been happy with American Home Shield's service. Everybody that they contract with has been top-notch. Also, American Home Shield is very busy and when the technician recommends a full replacement and our appliance is down, it's very important. If I would just sit back and wait for them, my wife would be really ticked at me. I usually have to call and prod them to get things moved, or else it could be days.

Filing the claim for my dishwasher was easy and everything has been going fine since the repair. I’ve had AHS for years and they have been fine.

An issue came up with my thermostat and it never stopped heating. At one point, I turned the hot tub on, I got in and it was just steaming. When I got myself out there, my skin was just bright red. I went over to the heater and turned the temperature down to see if it would turn off, but it never did. I explained that to the tech and he said he knew what it was. He came here and he had what he needed to fix it. Everything was perfect and everything was taken care of. He was good and very professional. I also love the online submission process. It's super simple even for me to understand. If I can figure it out, anybody can. Whenever anybody asks for a reference for a home warranty service, I always tell them about my good service with Home Shield.

Having Home Shield, we always feel like if something goes wrong, we don't have any issues getting it fixed, although we may have had some things that took long, waiting for parts and this and that. My husband seems to think it’s a pretty easy process to go through. The air conditioner wasn’t cooling and Express Comfort diagnosed what the problem was. The tech seemed polite, professional, and clean. American Home Shield got back with us and then we settled it with American Home Shield.

We were selling our house and one of the requests of the buyers was to have the furnace cleaned and certified. I had called a plumber to come and fix another issue that we had. He said that he couldn't certify the furnace or it wouldn't pass. So I called American Home Shield, told them that we needed our furnace cleaned and certified. They said they'd send a representative from the Majestic company and they'd get their determination from them. He came out, took a look at it, and said he could certify anything as long as it would pass. So he did his tests and found out that it was actually working better than I originally thought it was. So we got the situation resolved. The buyers end up buying the house and we're leaving Minnesota for Virginia in a month.

My garbage disposal wasn't working. I submitted a claim online to AHS. They called me back and gave me the number to set an appointment, so I did. The contractor that came was great.

I called American Home Shield and they set up the service. The guy from OKC Appliance King called me and it was great that he came out so quickly. The dishwasher was like it wasn’t plugged in and it was something in the circuit board where the readout had gone bad, and he fixed it. He got it to where I could run my dishes, so I didn’t have to wash them.

The contractor brought everything that he needed right away. But he had to get a part and it took a couple of days, which wasn’t very long. But, he got the air conditioner working while he got the part in. I was very satisfied with the timeframe.

My built-in microwave went on the fritz. It didn’t do anything. When submitting a claim, I went online, put in the order and then they contacted me and scheduled a time. That was easy to do especially ‘cause I was at home at that point for the corona thing. The technician was saying there were several problems and he put in the order and they declared that it needed to be replaced.

The thermostat wasn't coming on properly. I called the claim in and spoke with somebody at American Home Shield. They said the contractor would be out in 24 hours and Service Mechanical of Tidewater was out the next day. They checked the thermostat and changed the batteries in it. The heat has been running really good. Service Mechanical has been out here to my house many times and it was excellent with them. Also, I've been with American Home Shield since 2015 and I love them.

One of my circuit breaker on my circuit panel was stuck to one side and the tech from Queen Electric repaired it. And then, the garbage disposal came on and wouldn't go off and he fixed that switch as well. I submitted my claim with American Home Shield over the weekend and the tech came that next week. He did a good job. So far, I've been satisfied with the work that they've done. Also, if I wanted to cancel the service before the tech came, it was no problem. I was able to cancel the service and AHS refunded me my money. So, I was satisfied.

One time, our refrigerator water and ice machine was not working. At the same time, my dryer had this high-pitched squealing sound. We use the two appliances all the time and when they broke, it was very frustrating. I submitted a claim online to American Home Shield and went through a simple and easy process. I got an email right away saying that I would be called the next morning and that if I needed to get a hold of someone sooner than that, I should call the number they gave. Mr. Appliance of Greater Livingston called the next morning like AHS said and they were fantastic. I would use their service again. Everything has been perfect since they came out. An AHS warranty is a good deal. It's a good idea to have. We’ve used it a couple of times now, and it has been great.

We like American Home Shield. It’s fairly easy to use. We had an AC problem, and Legum’s had quoted the price. But then, when we finalized everything, due to the current Corona pandemic, they didn't have the personnel to do it. So, we had somebody else come out. PC Homes ended up fixing it Saturday. There was a delay. But there wasn’t anything AHS could have done.

I have been with American Home Shield for about 20 years. When I purchased my home my realtor told me about the company. In the beginning the service was excellent. I did not have any problems. In the last year or so the customer service has been TERRIBLE!!! Last month I called to make a payment and my account was debited 14 times. While I was on the phone with the CSR the fraud department from my financial institution called. I stayed on the phone about 2 hours trying to get it corrected. I was told that someone would call me back, no one did. I had to call back about 4 times before I got to speak to a manager and was refunded.

The Fridge Guy came out and everything went very well. The tech came in, looked at the refrigerator and had an idea of what was wrong with it. He fixed the first issue that he thought it was. That was resolved, but that didn't solve everything. He had the part that was needed, and he was in and out. He knew what he was doing, and he talked very highly of American Home Shield. Things could always be cheaper with them but other than that, I've got no complaints.

My garbage disposal was running water under my sink and then my toilet was leaking water. When I first submitted the claim for the garbage disposal, I did the automated process but it wouldn’t let me add a toilet. It would only let me do the garbage disposal. I didn't wanna do that because I would still call in two separate orders and American Home Shield would charge me two service fees. So I called back American Home Shield to let them know I was putting that on one order since it was the plumbing. They told me that I will receive a call in 24 hours to 48 hours, but I got contacted immediately and the representative came after the next day. He was really good. He was very professional and the work was really great. Everything's working fine.

AHS has done everything they said they were gonna do. I’ve been with them for a couple of years and like their claims representatives. The contractor they sent for my stove did a good job. I’d have all the knobs turned off on the top for the burners, but the stove would turn on. I was worried about my house catching on fire when I’m outside. I thought they were gonna replace the whole stove, but they didn’t. They replaced the control panel on the bottom. They were quick and came out there a lot faster than I thought they would and fixed the problem. AHS also replaced my refrigerator when it went bad on me, and that was pretty nice. I'd tell friends that they ought to get AHS. They’re crazy if they don’t. It’s the best $59 you'll ever spend.

The bearing had broken up inside the furnace. The contractors that AHS sent for it built a whole thing and took out the old one and put in the new one they built. The service of the contractors was great.

My AC wasn’t working. I first filed a claim online and then I called because AHS needed to get it assigned to my regular maintenance company. The company was able to come out within 24 but they called me and said that they got a bigger emergency. The weather had cooled by then so I told them that they could just do it the next morning. They were able to come out in 36 hours. It was not long at all. The technician was excellent. Everything has been good, so far. But I was told that there was a fuse that was blown and they might have to come back out or not. But in the meantime, the AC is running. I like the comfort of knowing that if something major goes wrong, I have some coverage with American Home Shield and it also helps with the smaller things.

My air conditioner wasn’t working. That was the first time I was using AHS and I had not set up an account yet and so I called to make sure everything was gonna be okay. They had somebody come the next day. The technician from Consolidated Mechanical called to say he was running late ‘cause they were busy. But he was okay and nice. He said he put some kind of fan motor on it, and after that, it worked.

We had a blower motor that was replaced in November, and the gentleman that replaced the blower motor did not hook it up to the AC. When I turned on the air conditioning unit for the first time for this season, the AC unit wouldn’t turn on. That was resolved, but when I turned on my air conditioner again a week later, it froze up, and it was determined that I was low on coolant. The contractor came out again and this last service call was super bogus, when it comes to the coolant, which is so expensive. It’s a $100 a pound and American Home Shield will cover $10 per pound of that, which to me is a slap in the face.

I called American Home Shield and they had Tap’s Lock & Key service come out and replace the key. I was satisfied with the work that was done.

If you have American Home Shield and nothing ever breaks down, it feels like you’re spending money for nothing. But when you have a house, things are always breaking down, and that’s what happened. I've been in my house 10 years and there’s gonna be some more stuff that breaks down. Having AHS is very beneficial. My air conditioner and my microwave went out. And eventually, I knew they had to repair the same things and I eventually got a new microwave. But without AHS, I wouldn’t have been able to afford to get those things fixed with cash. My most recent claim went well. The tech was on the quiet side, but he also gave me some advice on getting my ducts cleaned because I have a lot of dogs. He said that I might wanna look into that in the future. He had to order a part and came back the following Monday. So far, my appliance is back up and working.

Since 2005, I've had American Home Shield and compared to before, submitting a claim online now is a lot easier. It’s great. I can pay right there online and it eliminates the “Give the money to this guy or don’t.” It’s much better than what it used to be. For an issue with my AC, A to Z Electric came out and their tech was nice. He didn’t have the part that he needed so he went and got it. He came back and fixed the AC. It was pretty quick and all was good. The only thing is my fuse box wouldn’t close anymore. It doesn't stay shut and I don’t know why.

My house was older and I wanted something to help cover the cost if I couldn’t afford to get something done myself so I had American Home Shield. Recently, AMP Mechanical HVAC Inc. came out on a Thursday to do a summer tune-up on my air conditioner. On Friday, the fan on my condenser was smoking really bad. The same gentleman that came out Thursday came out yesterday. I went on the AHS website and submitted the claim. I only wish they had an app to make it easier and faster. Overall, AHS was good. I enjoyed it.

In the three years we've had American Home Shield, they’ve done a good job. Everything that they’ve been providing has been fair. One time, they sent A-US Air Conditioning for my claim and I didn’t have to wait too long. They told me that the fan needed to be replaced. They went to get the new fan, replaced it and everything’s working now.

Filing claims with AHS is easy. The first time, the contractor quickly resolved the air conditioner issue. The second time, finding the electrical source problem was a hunting game.