American Home Shield Reviews

We've been pleasantly surprised with American Home Shield. When we were looking at reviews, they had pretty bad reviews, so I was a little skeptical. But we've been fortunate. Each time we put in for a claim, they have been really good. Arctic Blue Pool came out for an electrical panel. The low flow filtration switch, every time we turn it on, it would pop. The tech thought it was maybe a fuse. I think he tried doing a fuse and that didn't work. They had to replace the entire electrical panel.

It’s pretty simple to file a claim with American Home Shield and they are able to get somebody in touch within 24 hours or even the same day. The people that they use are pretty professional. I had an issue with AHS when I had gotten some work done a few months ago about getting reimbursed, but I was able to get in touch with the right person eventually and got that all satisfied.

I had the hot water heater put in in November and it had a lot of leaking around it. The contractor had come out before but nothing was resolved. It was obviously leaking from the top of the tank. I don't really know if it was all connected but it’s resolved now. What I didn’t like was that in November, when I asked to have the hot water heater repaired, it took three weeks to get it to me. That was ridiculous, especially since it was a hot water heater. I would think that would have been expedited. I happen to have two hot water heaters in my house but they didn’t know that. But the people American Home Shield has sent out to my home were really good. Submitting a claim is also very easy. I do it online.

I’m in real estate and about 95% of the home warranties I order are from American Home Shield. Recently, I had a claim for the furnace that didn't work. I talked to the contractor on the phone and my experience with them was wonderful. The techs who came out did a great job as well and I had no problems with them. I’d have them back again without missing a beat. All in all, I was extremely satisfied.

Everything went well, but the quality of the faucet replacement that was provided was not that great. I wanted to either pay for an upgrade or buy my own, but they said they couldn’t do it, so I honored that. I made that request because my faucet had been replaced less than a year ago and it seemed like it didn’t hold up. I didn’t really want that same, less-quality product, but I'll see in another year. If the customer wanted to pay for a better grade, then I see no reason why that should not be permitted. But I understand the piece about buying your own. If the quality doesn’t hold up then the customer could then say, “This is poor workmanship or poor quality,” when in fact, you bought it yourself. I don’t use AHS that often and I don’t know if it’s cost-effective for me to continue renewing my membership. But it’s very convenient for me because I don’t have the time to do the research to see if other companies offer something different.

I’m a very frugal person. I always think about the dollars that I spend. I spend over $800 a year on the warranty. My husband thinks it is still worth it. To me, we're not going to really spend $750 a year if anything breaks down ‘cause not everything breaks down the same year. With my dishwasher claim, it takes $75 for the technician to show me that we have to click quickly on the hot water and close the door before it goes to the cold box, which to me is a very defective thing that they build. So I pay $75 for that on top of 700 some dollars that I pay a year.

When I submitted my two claims to Home Shield, I was trying to get a person and each time I was getting that person, AHS's reps would tell me that somebody would call. But then, no one would. It appears that I gotta pay the contracting fee first and that is when my claim goes into their queue and I am contacted by their contractor. There needs to be more of an explanation of that - either automated or AHS allowing customers to know that in order for their claim to go through they have to pay the contract fee upfront.

My first experience with AHS wasn’t a really good one. It was the wintertime and I had no hot water. My water heater went out and I could not get anybody to get out. It took over a week before someone came. And every time I called, I was told they were trying to get authorization. After it was fixed, I was really thinking about discontinuing and going with someone else. But I said that maybe that was just a one-time deal and that I'd see how it went. And then everything has been quick and fine so far.

The heating unit was firing but it wasn’t providing any heat. We went online to submit a claim on a Monday and within 15 minutes, a phone call was made. They left a message and I called back and scheduled an appointment. Three days later, South Placer came out by Thursday, they were out. It was a very smooth and very easy process. South Placer gave us a window of 8:00 to 2:00 and the technician came within that window. Although it was on the later end of the window, it was fine. He made the repair and he was professional. It was all good. I was a little surprised that the reviews of the company were so poor. He was pretty solid and he did the work fine. So I gave them a good review.

When my toilet was rocking, I made a claim online and the site was good. Legacy 4 came in three days and all was good too. Overall, it’s all great.

A dishwasher wasn't working and I was having trouble logging in online to file the claim, so I called American Home Shield. The company they sent out was very good, prompt and professional. It was perfect. I've had them out on two various occasions. One was for a stove issue and then it was a dishwasher issue. I was so impressed with them the first time that I requested them online and had an air conditioning guy come. We were having a terrible heat wave here and they came. The service that I've been receiving and the promptness and the follow through with the companies that AHS has contracted with have been very impressive to me.

When I signed up with American Home Shield, that person was good. The technicians from Douglas Mechanical were awesome as well. They were really knowledgeable and there was good communication as far as everything goes. The initial phone call to set up for a technician to come out was not bad too, but when the air conditioner guy was out here, there was a separate issue with the furnace. I had to call back to set up another appointment and I told American Home Shield I wanted the same people out here because they already came out here once.

The garage door wouldn’t open. The first technician who came out didn't know what he was doing and gave up. The second one that came out took care of the problem. Everything is working fine now. I would recommend them with the concern that the first experience I had with them in replacing an air conditioner went bad that I had to go through the chamber of commerce to get it repaired.

We had a sticky lock that the guy from ASAP Lock helped my wife get to a point where she could do it, so he was really good. He was very quick too.

I needed some of the studs that way my toilet could be bolted back down to the floor. Innovative Plumbing Solutions said that they did a modification when it wasn’t even a big deal and then, American Home Shield said that they wouldn’t cover it because it was a fabrication. My buddy and I just went ahead and did it ourselves. Also Dave’s Appliance was supposed to reach out to me, and they haven’t contacted me about fixing my washing machine. It’s leaking water from underneath. It’s been 24 hours.

AHS is quick to react. I filed a claim on my app and the person came out and took care of business. We were very satisfied with that.

I am always very happy with American Home Shield. I like the ability to pick and choose which things they want covered, the flexibility of the payment schedule, and overall, the response time. Any time I’ve had a concern and had to place a service call, it’s always been very quick response time, it’s handled, and no concerns with the contractor that they send out. Recently we had a plumbing issue. Wade’s Plumbing came. They seemed very capable and proficient. They got it fixed and no issues since then. It was great.

My dishwasher panel needed to be replaced. It shorted out and the dishwasher wouldn’t start up anything else. The contractor came out and they were very, very good. They were very fast and very professional. We've had American Home Shield in three different houses, and we've had them for almost three years in this house. We've always been satisfied with their service. I absolutely love that I can do my claims online instead of having to call. Their contractors have all been very professional. We've had to wait for them to come out. But last time, they came the same day, which shocked me, but they’ve always been in a very timely manner. They’ve gotten the job done, and when they couldn’t, they told me exactly what they had to do and why they had to wait and when they’d be back. Overall, we're perfectly satisfied with our options.

I also filed for my ice maker, garbage disposal and pool. I don't have any complaints about American Home Shield because we used to have a different warranty when we first got the house. This one was better but it would be nice if the service fee was a little lower.

My brother highly recommended that I get an American Home Shield warranty. I did and one time, my garbage disposal stopped working. We tried to fix it but we couldn't figure it out. I submitted a claim online to American Home Shield and their contractor, Adoni Plumbing Solutions, LLC, notified me when they would come out. They sent me text messages and called before they headed out in my direction.The tech was very friendly and courteous. He put in an Allen wrench into my disposal, twisted the motor and a green piece of something popped out. My disposal has been working fine since then.

I've been with American Home Shield for more than five years. I like that they’re prompt and they get the job done. Usually, I go online and put in the claim, then within 20 minutes, I get a text from them that somebody will be notifying me shortly, and then they notify me. I told several people about AHS.

We got the warranty when we bought the house. And because I was very pleased with the service, I just kept it going. It’s just the relief of not having to find a contractor come to your house, you don’t know how much time that saves just not going through webpages and stuff, “Is this company reputable?” I just go online, submit the claim, then Home Shield sends someone. If I’m not happy, I call them. That right there in itself is just a gem. The hot water heater did not work and it was always leaking. Home Shield said a contractor would contact me within 24 hours, and they did. A-American Plumbing fixed a lot of things in my house. They’re awesome. I’ve referred Home Shield to everybody I know. My father now has it.

The issue I've had with AHS is I never get any response back. So, I’m about ready to cancel my service with them because I’ve talked to them. They said they’re going to forward my issues, complaints, up to their office. But I never heard anything back from them. The customer service with this company is terrible. The contractors do great work, but there are some contractors I know I can go directly to them without having to go through American Home Shield. Because they don’t give us the best contractors. Also, they charge my account before the service is complete. I would not recommend AHS anybody to them.

The first time that Air One Mechanical came out, it was good. Then they scheduled us for a second time but my wife and I were in Arizona. So I told my son he had to be home for that but they never showed up. I called them and they said they would call the technician. But in the end, the work was done. They did what they needed to do. The work was fine.

The claim for the microwave went fine. The tech from Lake Area did a great job and he was very professional. The only issue that I had was with my washer. The tech said that the brackets on the tub were open or warped causing the problem and when he left, he said he was gonna order the part. I thought he was gonna order it along with the part for the refrigerator and the microwave. Then, I got a call from Home Shield saying that according to how they diagnosed it, it wasn’t covered.

I had Home Shield when I stayed at one house. Then when I moved to this home, they gave me a free year so once I got to, I renewed the contract. Everything that they've been doing has been fine. I had a major plumbing issue a while back and they had to go deeper into it and that's why they didn't cover it. But other than that, I haven't had any problem with them. Recently, I had an AC issue. At first, it won't come on. The techs came out and they got it working. They had to change the fan motor. Then it stopped again and had the same problem. The tech told me that what happened was somebody left a wire loose or they burnt out.

American Home Shield acts on the request fast. The contractors need to improve their quality of work, but overall, my experience has been good.

Submitting claims to AHS is easier. I don't have to deal with contractors. They do all the work to contract a professional to come and if something is wrong or the contractor doesn't fix it good, I just call AHS again and I ask questions like, "What's the period date?" It took the contractor about eight days to come out after I submitted the claim for my washer and my dishwasher. They told me it was because of the coronavirus. They fixed my dishwasher but about two days later, it did the same thing. I had to call AHS and they made another appointment with the same contractor. The contractor told me that they were gonna come in 10 days, which is today.

My dishwasher was not draining and the tech came out. He pulled a little cap off on the sink and he said there was food clogged in there. It worked for a few days and then it got clogged up again. I tried calling him but there was no answer, so I had to call American Home Shield again. This went on for four or five days that nobody could get him to answer the phone. Then I told them that I wanted somebody else. The first company was not reliable. They didn’t know what they were doing. The tech did the quickest thing and then ran out the door. American Home Shield then got me Savvytech. They ended up coming out yesterday and repaired it. The dispenser is working properly since.

So far, American Home Shield has replaced a microwave and a dishwasher. They've had to do some work on the air conditioner as well. My only complaint with the air conditioning was that we had to pay quite a bit for the Freon in it, although that was in the contract. I just didn’t realize how much Freon was. But the two installers we've had were from the same company and they did a real good job on the microwave. It wasn’t just a microwave. It was a microwave convection oven and we were pretty well-pleased.

The hot water heater had broken and was not heating water. And so, we made the claim to AHS. They assigned a company to us. But that company wouldn’t travel out to our area, so AHS sent a new company to us. It was Four Guys. Four Guys came out, realized they couldn’t repair the older hot water heater and put in a new one. They were great. I would recommend them to everybody. AHS is excellent and very helpful as well. We appreciate their service. It’s great.

Our faucet came apart and I filed a claim over the phone with an actual person. They said they’d call within 24 or 48 hours. I got an email that said that Mason’s had been assigned and that they were supposed to call within a certain period of time, which they did. The faucet was not a very new. It was leaking and running down and dripping into the lower floor of the house. We had to have a new faucet and Mason’s Plumbing fixed it. They’re very nice people and very professional. They seem to know what they’re doing.

AHS was recommended to me and so far, my experience has been perfect. When I submitted a claim, I was told to expect the contact with the contractor within 24 hours. The contractor was early. He was very professional and walked me through everything he was doing. The furnace was making a rumbling noise of some sort and he found that there was something trapped inside. He removed it and the noise stopped.

When my washer stopped working, we were starting the stay-at-home. I couldn’t go anywhere to take my laundries and would have been in deep trouble. I contacted AHS and they said that the contractor would call me that week. Then I heard from Sears to set up an appointment for them to come out. When they came out, they analyzed the issue and ordered the part, which was delivered to my house. They then came back and put the part in.

We’ve used American Home Shield for a few years now and we’re very satisfied with them. Recently, the microwave turntable stopped turning, then our ice maker was leaking and spitting out ice and the water was leaking through the system. We called the claim in. They said they would assign somebody to fix it and that I would hear from that person. That person called and set an appointment with me. Two or three days later, Home Choice Services showed up and found the problem but couldn't fix it. They had to order parts and then had to come back to fix it. It went very smoothly. The guy was very polite, efficient, and seemed to be professional.

When we bought our home, the appliances and things in it were already under warranty through the previous owner and then we just extended it. After I talked to someone at AHS to submit a claim, the next thing I know I had an email that the person was gonna come out. When Steve, the contractor, called me to schedule the time, he knew that the issue was. Our refrigerator's fan kept running and it got louder and louder. He had to get in there and get all the ice out of it. The ice was keeping the fan from really turning around and stuck. His performance was wonderful. He was really a nice guy, friendly and very professional.

So far, everything that they've done when we had a problem, they've got right on it. When we had a plumbing claim, the contractor was very good. They were very polite. With everything going on, they put on protective stuff and we kept our distance and the guy looked at everything I wanted. He told me exactly what he thought was happening and explained everything. He told us what was happening wasn't something he could repair. So he was very thorough and I found him very pleasant.

Things have been very good so far in the 10 years I've been with American Home Shield. Submitting claims has been easy. I had one experience though when the contractor was not that good. But, Home Shield sent a contractor for a second opinion and they resolved my problem. Recently, I requested service saying that my heating unit is not heating. Their tech from Union Express came in and checked. Now, everything works fine.

My washer and my dryer were malfunctioning. It was easy to submit the claim and American Home Shield was very accommodating. My dryer gave me problems first so I called Universal 1 and made the appointment for it, which was no problem. In the meantime, I was walking by my washing machine and I noticed it was sounding differently and it wasn’t washing proper. So I called the contractor back and told them my washer was acting up too and asked if they could do both things. They said yes and didn’t charge me extra. So the one visit was my $100 deductible for both. They just added both incidents to the one ticket.

I had requested for service for a possible pipe leak dripping from the garage ceiling. Service call was placed and the plumber came, checked the pipes, cut a hole in the garage ceiling and found the leak was not through a pipe but through a few loose tiles in the bathroom upstairs. The guy said he cannot fix the loose tile but said there will be someone else coming to patch up the hole in the garage ceiling. I called 3 different times and customer service said they will inform the vendor to come fix the hole. Since April 1, 2020 till today no one has come to fix the issue. It's been 14 days today but still no one came to fix the hole. I am not satisfied with the service and looking to change the insurance company.

My plumbing claim finally went all right but Drain Masters had to come out four times before they got me fixed. The tech seemed like a really nice person though. He had gloves and a mask on. I felt that he was being safe because my husband and I are both seniors and with health issues. So he was very careful about that. But every time he left here, he thought he had it fixed and yet every time I turned around, it was like I had water under my kitchen sink. It might not have bothered me as badly but with the situation in the world right now, my nerves are just not the greatest thing in the world.

My son is in the military and one time, we were able to go see him. When we were away, I had a friend come over to sit my house and one of the neighbors who knew I was gone came over and told my friend that water was leaking everywhere. They shut my water off and I called American Home Shield right then and there on a Saturday or Sunday. They answered and they immediately contacted their contractor, Leak Seekers. That contractor was out at my place the next day and got the issue fixed. I've been with AHS for four and a half years now and this was the second time we had to use their warranty. The first time we used them, our water heater went out, and we got it replaced through them as well. Everything works in a timely fashion.

The website is always user-friendly. You check off boxes for what's wrong and then it goes to the next thing. You also have a place where you can type in something, like a little description of what you're talking about. Sometimes, it gives you options that don't really apply but it's close. Then Home Shield usually calls us or send us an email, like a little message. They even send us a text message that the contractor had been assigned. They'll say the contractor will call us or we can call them. But I never call them because the last time I did that, the lady said it was the weekend and I would have to wait for them to call me. And I thought, "Well, okay."

I’ve always said that I wanted to get Home Shield, but someone told me that they didn’t do mobile homes. But when I called, they do so I went on and got it. I had a cousin that has the home warranty too and she loves it. When I submitted a claim, I called their number and asked them that I needed someone to come out to check my air condition and my duct and make sure that everything was okay with it.

I’ve had an experience where I have had to really fight my way through to getting the right contractor. AHS kept insisting on sending their own contractor and I kept insisting on having my preferred contractor. I wish they had a way for me to pick my own contractor versus them assigning one, and then, having to fight about exchanging it. Other than that, I like having the coverage for my pool and home equipment.

Draingo came out to switch out my water heater. It went out on a Monday. They showed up on a Thursday. And this is the second time. Last year, our air conditioner went out in the middle of the summer, and we had to wait almost a week for someone to come out. And then, it was another 10 days before they fixed it. And this time, it was another week before they fixed our hot water heater, so we had to take cold baths and showers.

My faucet in my bathtub was leaking and it did not have a lot of water flow. I submitted a claim on it online to American Home Shield. It went fine. Their website was very user-friendly. On Time Plumbing & Heating came out and they met the expectation as far as the time frame and the service provided was good. The water flow is still not like it used to be, but it’s okay. There are no leaks now.

I had an issue with my central air conditioning and I submitted a claim to AHS. They sent Climate Control Solutions and they were excellent.

I am tired of spending money out of my pocket and one of my co-workers recommended American Home Shield. They did a great job on my air conditioner. It was getting cold over there. And I had had a guy come out for a hot water heater. He turned that switch off, and there was really nothing wrong with it. The guy just came out there and made sure everything was running fine. AHS reps did a good job. They were very professional and timely.

Our real estate agent connected us with AHS during our closing procedure. Our claims process has been great. It was very easy. However the online process for scheduling service claims is a little cumbersome. It could be more intuitive. Other than that their contractors have been good.

I had a plumbing issue recently and Adam’s On-Time Plumbing & Water Heaters, one of AHS's contractors came out to do service. The tech fixed my issue and did a really good job.

AHS's claims submission process is really easy. and they are doing their job well. Before January, I had some problems. They charged me $100 and thought that the person came out to do the job, but the person never did. I called in to tell AHS that that didn’t happen and in a matter of days, they refunded me my money. Whenever we have any other issues, we call them and they call us back with an appointment. The contractor comes out and gets the job done. We had Socal Appliance for our dryer. The belt broke and we've been waiting for three days for them to order the parts and to finish the job.

American Home Shield's response time is good. Their contractor, United Air Temp Air Conditioning, called me to schedule an appointment and they said they were going to come out the following day. Their tech resolved my issue pretty quickly. He did not even take 30 minutes. There was one big screw that fell into a valve and he got that out. AHS has sent me that same company before and it happened to be the same technician who came. So, I already knew who was coming to the house. That was good for me. We've had them as our warranty provider since we bought our house going on five years ago and I've since recommended them to family members.

The lower level heating was not functioning. My wife called the claim in and United Air Temp checked the unit. They said something was not functioning and they made an adjustment to it. The heating started working again and we haven’t had another issue since they’ve been here. They got their job done in a reasonable period of time and it’s still working.

We had an error code F71 on our washer and the tech from AJ Abella Appliance who came out was friendly, on time, and professional. The washer needed a new part so American Home Shield paid us for a replacement washer. I ordered one online and then I got the check a week or two later. It was fast. It’s nice to know we’re covered. Getting through to somebody sometimes takes a while, but that comes with the territory, if you’re living in a very populated area.

I got a recommendation for American Home Shield. The service at the time was good. So far, I've been with the company for over 10 years. I call them when I need service like when my air conditioner was not cooling. The contractor they assigned to my claim did an excellent job, considering the environment we’re currently involved in. He showed up and I told him what was wrong. He came into the house, checked the attic unit, checked the inside units then he went outside and quickly located what the issue was. He told me what was needed and promptly repaired the problem. In no more than 30 minutes, he was on his way.

We got transferred to American Home Shield when we bought the condo a year ago and every time I've called, it has been exceptional service. The people they use have been exceptional too. They’re friendly, clean and professional. I wouldn't go with anyone else. Plus, the contractors respond within 24 hours. We thought we were gonna have to have the stove hood light replaced because it looked like there was a hole in there where there should've been a thing for a bulb. We found out that some are made that way and there was nothing missing. All it needed was a new lightbulb on the right-hand side so, I paid $75 to get a lightbulb changed. But that's okay. We're selling the condo and it was on the repairs list, so I needed someone to come out to verify. We changed the lightbulb and it's working. Everything's fine and I could show that we had that done.

Amtec Services came out for our appliance issue. I requested that the service person wear gloves and mouthpiece. Because of the virus, I asked that he come prepared. He got the job done quickly, professionally, and he put his shoes off before he came in the house. It worked out well. My only big concern was that seven months ago AHS increased my monthly invoice without letting me know. I also don’t like the $100 deductible all the time. I don’t know if every job is worth that amount. I call myself a handyman but when there are things I don’t know about, I’m quick to call for help so the $100 is a bit steep for me every time I call.

Air Design AC & Heating, American Home Shield's contractor came to service my recent claim. When they came out the first time, their tech said that he cleaned the pipe and flushed it. I didn't turn on my system again at the time 'cause I didn't need it. When I turned it on, I woke up the next morning and my sensor shut my system off 'cause it was wet where it was again. Air Design AC had to come back out because it was still leaking. They sent somebody else out and that guy thinks he fixed my system. Right now it's the coldest it has been over the last month. I like Air Design AC as they seem to know what they're doing. They're better than some other contractors I've had before.

I’ve used Home Shield for my dishwasher, garbage disposal, washing machine, air conditioning, and heat during the five years I've had them. They pay attention to what’s covered and what’s not. Also, they pay attention to the technicians that you get because, sometimes, different home warranty companies use different companies. And that’s where you start running into issues - when those companies come out to fix your services. I like the companies Home Shield uses. They get back within the 24-hour period. I was having issues with my dishwasher. The water wasn’t coming out and it wasn’t cleaning my dishes. Briggs Appliance came in and the two guys were covered head to toe. They had the N95 mask, the whole suit, and the gloves. And they did a great job. They fixed the issues with my dishwasher in one trip.

My experience with AHS has been good. Recently, I had a problem with the washing machine. It wasn’t working. So, the contractors came out and fixed it. They were really good. Everything was great and AHS is very convenient.

Everything was okay with the claim. The guy was really good, but they took so long to get the parts. They came and looked at it, then they ordered one part. It took more than 10 days, then he came back and was missing another part. He took another couple of weeks. They should have more parts in stock, but the guy did a good job. I had another home warranty provider in the past and AHS is much more professional. They are on time on everything right when I call. Right when I switched to them, 3 of my appliances broke. I was shocked about that, but AHS did a good job.

We were trying to get major appliances protected and got AHS. However, submitting claims with them is not always smooth. The problem that they and probably most warranty companies have, is that getting people to come out has been a real struggle sometimes. But my claim for the pool heater panel was pretty straightforward and Quality Pool Service did a good job. The contractor knows a lot about pools. Things have gone a lot smoother now that AHS is using him.

When I called American Home Shield's customer service in the 15 years I've been with them, I never had a problem. They return your call within 24 hours and they get a check out to you. So far, their techs have been good. They've been very helpful and knowledgeable. But AHS increased their price and I felt like since I am such a long-term customer, maybe they should not have done that. I have two policies with them. For some strange reason too, the service fee went up. I didn’t understand that because I’ve been a customer with that one since 2012. The AHS call-taker just happened to say that it was due to the economy. But I never got back to really go to the next level of management. That’s probably what I need to do. I wasn’t happy with those.

I’m a military guy, so we moved a lot. The very first house that I bought had a one-year warranty through American Home Shield as part of the agreement. I started using them and I have been using them ever since 2005. We kept the houses that we moved in to and I have had numerous rental properties. Last year, I tried another company. They were a little cheaper and I tried them for a couple of months while my American Home Shield contract was expiring. I wasn’t going to renew it, but I immediately had a bad experience with the other company. I couldn’t have been more disappointed when I tried to use them for the very first claim. It was something very simple too. Everything they said they do, they didn’t. Also, I couldn’t get anybody to answer the phone, call me back or respond to an email.

My dryer plug wasn't working. I submitted a claim to American Home Shield and the tech they sent from TotalTech Electric was very good. He explained exactly what was going on and told me what he was gonna do. He said that the line was shorted out and he had to put a new breaker in the breaker box. He was able to do that the same day he came.

When I got my American Home Shield warranty, they said that with my home warranty came lock replacements. I ordered that and the tech from Gabriel Lock & Key came to rekey my locks that were covered. He was very responsible and professional. I was very impressed with the contractor and I had a very good experience. Everything has been functioning well since then.

All Clear Plumbing was the second company to come out for the water heater issue. They actually fixed the issue and we have no problems at all now. We have hot water. In fact, we’ve used that company before and that’s why I requested them again. I really appreciate the ability to do that. Being able to request someone who has already come out and kinda knows your property is really convenient. Every interaction I've had with American Home Shield has also been good so far and the cost for the service is reasonable.

I have had several appointments and claims are always a problem. We property manage and American Home Shield, as all the rest of the companies because I’ve switched companies, use appliance repair techs or companies that are totally overloaded. I got a call this morning to repair an issue. It was the second time I’ve had to call and they were trying to schedule with a company that was fully booked. At first, they could get me in for next week then I questioned them and they said they could get me in between noon and 5:00 on Friday. From a service standpoint, if American Home Shield doesn't have more than one or two technician companies that can service, then they need more. People can’t live without an oven or a microwave, or maybe even a refrigerator for a week.

I started the service with American Home Shield in 2019 at the recommendation of someone else. We were looking for this kind of protection for our home and this person had it. When my washer wasn’t spinning at all, I simply made a phone call to AHS for servicing and I was given the name of the contractor by whoever I spoke to at that time. That person was very supportive and they followed-through with what they said was going to happen. They gave me an expected time frame for them to contact me by phone, and then that phone call with whoever the service company was going to be would tell me when they could actually come to address my issue.

After I filed a claim for my dishwasher, the contractor came the next day. Everything was resolved and working like normal. I'm very satisfied with AHS.

My mother in Florida had a warranty and we talked about it. She recommended that I get one, so I did some research and came up with American Home Shield. Choice Home Warranty was the other one that I was going to do, but they rubbed me the wrong way. AHS's contractor Ginny's came out for our dryer that was squealing badly. I submitted the claim online and their website was easy to navigate. The time it took for the contractor to show up was reasonable. They were easy to work with, and their technician was top-notch. He explained everything to me, and it was a good experience. Since he came out, everything has been wonderful.

We lost electricity and our freezer, refrigerator and everything were affected. My wife made the call to AHS and it took less than 24 hours when they got the electrician for us. Sheen Electric came out immediately and got us back going again. Also, we had no out of pocket cost other than that deductible that was collected from us. The owner came out with his assistant and they were very courteous. He was very respectful and got right in, got right out, and everything was fine. He was able to troubleshoot and get us on and then he also recognized that there were some other needs that we had. We did a follow-up with him afterward because we really needed to replace that circuit box. We went ahead and scheduled that for a later time which we paid for. It's now been done.

I’ve had AHS for at least 17 years ever since I’ve lived here. They do a good job as far as getting people out here. I understand when I called them Friday or Saturday that they're not gonna get anybody ‘til Monday and they’ve been good about going that. But this recent claim has just got me confused. I first called it in on the 20th. AHS told me $75 for the toilet and the Whirlpool and they gave me my confirmation number. One came out for the commodes and then another one came out for the bathtub. Everything went fine until I got the bill for $75, which I’ve only paid once. I talked to two different people at AHS. One was Lilian in Tennessee and she said that she wrote it up and it showed all that was included. I then talked to Beverly a couple of days later and she sent for a concession. She said I didn't have to pay, but it might take five or seven days to get that information out.

I've had AHS since October 2019 and they’re very fast and efficient. The warranty is easy to access and use. I had a leak under an upstairs bathroom so I submitted a claim with American Home Shield. The contractor who came out was extremely polite. He was on time. He called me when he was on his way. It was a great service.

Air Link Mechanical came out for an AC issue. They handled it fine and they replaced the air conditioner. However, I was displeased with the whole American Home Shield coverage and how much it was gonna cost us that we had already been paying for it for two and a half years. I felt that more of it should have been covered and since we ended up upgrading it anyway. I did not realize that they only pay $600 of coolant, which was gonna end up costing us another $600, on top of the $100 service call. So, they were wanting to replace the compressor, which is fine except that next year if another component broke, because the unit is 15 years old, it would be another $100 for the service call. And if the refrigerant needed to be replaced again, it would have been another $600 for replacing the refrigerant. I felt that it wasn't worth it for the air conditioning.

American Home Shield was a company that treats you the right way. I've had an issue with the washer, the dryer, garbage disposal. American Home Shield has been pretty good about getting somebody out there pretty quickly. Refrigerators have so many computer parts. The refrigerator that went out took a little bit longer but once it got up and running, we were great. Beyer Appliance had to order a new piece and it came in within a couple of days. It was repaired in less than four or five days. He came out on a Thursday and he was back out on a Tuesday. I was pretty satisfied with the timeframe. It was just the ice maker, so it was certainly livable. I would have been a little concerned if the entire refrigerator was down.

American Home Shield took care of me. They sent out Clutch Appliance Repair to work on my microwave because it kept tripping the breaker. The first guy they sent out was inexperienced or was young and he didn’t diagnose the problem properly. But it wasn’t totally his fault because the thing was tripping out but when he got here, it worked perfectly. There really wasn’t anything for him to diagnose. A couple of days later, the microwave finally went out for good and it wouldn’t reset. The fuse blew in. It wasn’t the breaker. I had to have Clutch send someone else out. A second guy came and he knew what the problem was and had to order the parts. A third different guy then came out and fixed the microwave. All of them were nice and courteous. They were professional too. I'm happy with Clutch.

American Home Shield has excellent customer service. I’ve spoken to some people there and I’m glad that we have the policy. When submitting a claim, you just do it online. It’s a very user-friendly application. We plug in the information, they accept it, an appointment is set and the contractor adheres to the appointment. The stove top in our kitchen was cracked and the technician came by and fixed it. He was awesome and he provided the service in an outstanding level. We've had a lot of contractors do the home and I've had no problems with them.

JT Ultimate Pools came for the lift pump, for the cleaner. It tripped the breakers and was cutting off all the pool equipment. It was turned on from the inside. I finally went out there to see what was going on with it, and my son turned it on and sparks flew out of it. The technician couldn't have been better. He had a lift pump on his truck and did the repair right then. American Home Shield has been real good this time. The only problem I've ever had with them was when my pool heater went out. It took them about almost 10 months to fix it because they kept saying they couldn't find a heater for it. I was quite upset with them. But they ended up putting one in. I had a Hayward pool heater, a great big one, and they put one in that was about half the size.

Bought our home & purchase a home protection insurance. Had some AC issues & main water plumbing issue. Got them repaired & contacted American Home Shield. They refused to pay because they want to use their contractors. So I ask for a refund & a month went by so I called them. Got hung up on twice, then got told that it will be another two weeks before they reimbursed me. I would never recommend this company.

My dryer wouldn't heat one time and I went online to submit a claim to American Home Shield. True Vine Appliance Repair LLC came and the service they provided was fine. He was very professional. We've been with AHS for several years now and we can usually expect their contractor to be out within a day or so depending on which day I report my situation.

I went on a referral by a friend and I've had American Home Shield going on five months now. I’ve had several people since and when I had water around my kitchen floor, I also made a claim. I got the text and the call that the company that was going to service the request would be contacting me. I got a follow-up very quickly and they were good.

We had another warranty service and we were very dissatisfied with it for many reasons. We switched to American Home a few months ago and we have it on our rental property as well as our personal home that we live in. With our claim, the tenants contacted me and said that the air conditioning wasn't cooling. We called somebody and said we needed a fix. The technician that came out was very nice, kind, and knowledgeable. He handled it very quickly and efficiently, which was a refreshing change. For the first use, I was pleasantly pleased.

When the homeowners sold the house to us, American Home Shield was something that was given to us as the warranty for it. We've had it for five months now and they've really stepped up. When I made a reqest for my AC, they jumped out on the it, got things done, and got people over here. However, the people have been fiddling around and not getting it done. They have a get-out-the-door type of attitude and just hurry up. They weren't very judicious in their investigating as to what the problem was in the first place.

Alfa Appliances came out for our recent claim and they were very good. They explained everything to me and took their time, just very excellent customer service. I've been with AHS for about two years now. Some companies are good, and some are not. This one is really good and I like them. However, sometimes with AHS reps, when I'm talking to them, they're annoyed. I don't know if they're just having a bad day. Customer service is big with me because I'm a nurse. So, I know what customer service is. Some of them fall short of that.

I called Home Shield about the stove and they set up the appointment with the contractor. They notified the person to check the appliance and he called pretty quickly. He came by and looked at it. It was an older stove and the parts weren't available for it. It took nine days of waiting and then I had a new stove delivered to the house. They thought American Home Shield was gonna drag their feet but I didn't have any problems with that. A rep was on the phone and we looked at the schedules that I had and looked at what was comparable to that. I wish they could have been a little faster because it was inconvenient not to have a stove but I understand that. It just has to get here. Everything went really well and I was grateful that I have it.

I had an issue with the water heater and I submitted a claim with AHS. The process was easy and the next day, In Control Plumbing came out. But it took long to do the installation of the replacement water heater because they didn’t know that the equipment was already in the warehouse. And I had to call them to let them know. Aside from that, I don't like that we have to pay AHS $100 for every single thing. For example, if I have two issues in my household and I call for these two issues, they'd tell me they are two different things, so I have to have two claims and they'd charge me $200.

AHS responds very quickly especially when I report something online. Usually by the next day, I would get a repair person out. I've been with them for almost three years and I've had a decent experience thus far. I've used their warranty a couple of times on an air conditioning unit and once on a forced air furnace.

The little knob that you push to turn the bath into the shower was broken. I called Home Shield and they did a great job. The rep explained how it was gonna work and told me that the contractor would contact me within 24 hours. But 30 minutes later, the contractor called and said they'd be here on a certain timeframe the next day. It was very fast. The tech came and assessed what was going on with the bathtub upstairs and the garbage disposal. He went and got the parts needed, came back and fixed it. He was very pleasant and nice and he was interacting with my kids.

The faucet was still leaking after All Clear came out. I called back to AHS and I said it was still leaking. The same guy that showed up and he was really good. He was wearing like the booties on his feet, and then he was also wearing a mask on his face. He was very professional and fixed it.

I've been with AHS for years and normally, the contractors get here pretty quickly. The contract appears what they said they're gonna contract. There's not a lot of running around. However, sometimes, we run into a problem with the follow-up. American Home Shield does a great job of giving me the number of someone, but when I contact that person or try and get a hold of them, there's no answer or no one calls me back. So maybe their records are not quite up to date. So I had to call back AHS and then they put me in contact with the same plumber I end up with. And then they normally come out.

I've used AHS a couple of times before, and they're always on top of things and take care of whatever problem I might have. I file my claims over the phone. I want to make sure that I get the right vendor. I don't know why they use somebody overseas. I've had problems in the past where I've had to ask them to transfer me back to the States.

We just bought the house on February 28 and that was when we took over the policy. This was our first claim and the process was very easy and straightforward. Weatherwise did a really nice job when they came out. They were very prompt and professional. We had noticed that, intermittently, we're still hearing the sound that we heard before, a high-pitched vibration in the unit. We were thinking about calling them again and having them come back out. But because it’s intermittent, there would be a chance that the tech would get here and it wouldn’t be doing what we noticed. I hope the ticket is still open.

We submitted a claim online to AHS for the garage door. Guaranteed Door Service came out and the experience was fine. The garage door is working now. But I’ll be searching around for other home warranties. I’m not sure AHS is the best.

When my washer went out, it was not fixable, so we had to get another washer. AHS set the appointment. I was on the contractor's time on how long it would take them to look at it, which was about a week. Then it was also a week to get the washing machine, which was kind of inconvenient. The delivery company that AHS used told me the delivery would be on a Monday and I waited around all day, but they never showed up.

When I put in the claim, someone called me back the very next morning and she did a follow-up then sent a guy out. He surveyed the issue and within a week, he fixed the issue. Everything went fine. Everything that I’ve experienced with AHS thus far has been wonderful. The coverage works wonderful.

When we were having an issue with our dishwasher, it had an error message that said one of the drains was clogged. I tried to work on it myself and I couldn’t find any clog so I decided to call it in. Submitting the claim was relatively quick and simple. They can improve the cost of the service calls though. I'd tell others to shop around and make sure that you’re getting the best deal.

The first person Sears sent out was nice and very professional, but he was a chatty patty and misdiagnosed my icebox. I’ve had Sears come out for my other appliances and I’ve never had a problem before. I asked to have somebody else come out and had to wait an additional week. That contractor was fine though. Then on my dryer or my washer, I was charged a little bit more compared to the last couple of times I’ve had AHS come out and I’m not sure why. It was at a 100 like it used to be.

We had a garbage disposal that was stuck. I sent in a claim and someone came out two days after I did that. The guy who came out was fine and the garbage disposal has been ducky since the service. Overall, I feel good about AHS. I even talk them up to other people.

We had something wrong with our dryer and submitting a claim for it with AHS was perfectly easy. I did it online and it took less than five minutes. The technician they sent out was great. He was out within an hour. He went over and beyond outside of what we actually needed and got us a couple of new things for our dryer.

The tech from Jones Family Appliance Repair came out the first time and diagnosed it being the pump on the washer that was bad, so he replaced it. But that didn't fix the problem so he had to order a control panel, and that took a week or so to come in. He came back out, fixed that, and so far, so good. We were disappointed he had to make two trips, but that’s the way it goes. But as far as his response time and the time that he was here, he did a great job. He couldn't have done any better.

Home Shield's rep was very knowledgeable of me being new to all this because this is my first home that I’ve purchased. So, they gave me some insight regarding what to expect and what it covered if I need to do any future claims. Everybody has been very nice and professional and understanding regarding me not knowing of everything, what to expect. They took their time in explaining stuff and how the process works. They kept me in the loop, and the tech did as well. When he was on his way, he told me, “Hey, I’ll be there in a hour.” He texted me and let me know. Dan’s Pro-Lock changed in my lock. It was cool. The tech was quick. He even left me some extra plates to put on my door here. He only had to change one lock, so he was in and out.

There were several issues with our dishwasher. We had what we thought was a leak and we had Mr. Appliance of Plano out initially for that. The tech thought he fixed the leak and he did that, but it was still leaking. He came back and replaced all of the tubing and all of the stuff in there. So, we were good to go, everything was working. And then two days later, we had another problem where the water wasn't draining out. We didn't have a leak anymore, but now the water was being retained at the bottom of the dishwasher. So, the tech came out and I liked it. He diagnosed the problem and that was fine as well.

The contractor had to change a nozzle on our faucet. He was very professional. He came in and repaired what we needed. We were very happy.

The air conditioner quit performing. I did an online claim to American Home Shield. Their website was okay. You can go on there and click something on there. Home Shield had said they would get in contact with the contractor, and Trinity Heating and Air Conditioning contacted me. Their service and quality of work were good. The AC has been working, so that’s good.

I’m a constant buyer and seller. Most of the time, if I like a house, I’ll switch. I always had American Home Shield for the last 10 years, either by seller, by me buying something for the buyer or me buying it myself, and I never had to use it. This is the first time that I actually had to use it and I was very pleased. Kemph Heating & AC came out for our AC unit. They ordered the part and then fixed it. It worked for one day but then something went wrong the next day. They were out the next day and fixed it again, it was just something minor and got it going. Right now we got our heater going, then we switched it to AC which was working too. The contractor was always so good and very polite.

The air conditioner went out and we had absolutely no air. The claim was filed online and it was really easy. Then, 20 minutes later, we got an e-mail saying the contractor would contact us within a 24-hour period and he did. A-Action was great and the work was excellent.

Our HVAC unit wouldn’t turn on. I went online and filled out the request to American Home Shield. The website was fun. It was a very enjoyable experience. I submitted the claim on a Saturday. And then, I got a text from someone saying that it was in the queue and they'd be out here on Monday. A&A Heating and Cooling came out, and they were a little late. My wife was here and she said the issue was fixed. It was some sort of a loose wire and it was an easy fix. Our experience was pretty good. I thought it was the thermostat, so I put a new thermostat on. And when that didn't work, I realized it was something else inside the system. Had I not had the warranty, I probably would have gone out there and opened up the box and looked at it and take care of it myself.

Greens Air Conditioning came out and was really good. They fixed the issue and very to the point. They'll tell you like it is. However, what I didn't like with American Home Shield was that they changed their service charges. They told me that it was only $75 a month and now they added another charge of 96.

My son has Home Shield over in Birmingham and he’s been very happy with it. So I also got them and submitting a claim has been very simple. I had filled out the survey for my AC unit and turned it in. The tech was very professional, very knowledgeable and very courteous. It took a couple of days to fix because he had to find the leak in the air conditioning, but I was very well pleased.

Sparks Plumbing & Heating was wonderful. The guy came out and he knew exactly what was wrong. He then told me that he thought they had a water heater in their warehouse and he would go check it, call American Home Shield and talk to them. He did that and about an hour and a half later, he came back with the water heater, took the old one out, put the new one in, and got everything going.

Coastal Locksmith rekeyed all of my doors. The guy did an excellent job. I've had AHS for a little over a month now and overall, it's a good company.

When my high-tech KitchenAid refrigerator wasn't producing any ice, the first few people that came out here, it was almost like it was about their pay grade rather than knowing how to fix the thing. The first company that came out here was about three people, and they never came back. Then AHS sent another guy out and he showed up about three times, but he couldn't figure out what the issue was. Then these people came out, ordered small parts, came back, and put it in. Then the refrigerator started making ice. We were with Sears the previous year and had the same problem with them. We live in Lake Placid, which is a small little town. Sometimes, we would set an appointment and no one would be available so we just keep plugging away. Then this guy that came out got it working and we've been happy. I'm pretty satisfied with the experience.

When I tried to get my outside freezer cover duct on the thing, AHS didn't cover it. However, my washing machine claim went great. I had someone call me to set up an appointment. The repair was done in a timely manner. The contractor was here quickly and he was out. He explained to us everything that he fixed. And it didn’t take long for the parts to come in either.

A couple of weekends ago, the weather was kinda high in the low 80s. We turned our air conditioner on and it wasn’t getting cool. I figured it was broken or something needed to be fixed on it. I went ahead and put in a claim with Home Shield to get someone to come out, look at it, and make sure that all was well with it. I called and the rep was very helpful and knowledgeable. She worked around the times that I could be available since I was working from home and had meetings scheduled. The scheduling was very flexible. She mentioned that I would receive a text message or an email with the information of the company that was assigned to it.

I love AHS. They saved my life. I kept thinking that it was possibly a scam. I saw it on TV and a friend of mine convinced me that they had it and I should go with it. I'm an elderly woman with cancer and there’s no way I could’ve come up with that money. I’m all alone in the world and now I've got American Home Shield. I think it’s the greatest thing since having peanut butter and sliced bread.

We had leaking coming from our bathtub on the second floor when the shower is on and we thought it was pipes, but it turned out it was something completely different. I submitted a claim with Home Shield on the internet and it was a piece of cake. And then, Nussbaumer Plumbing called within 24 hours to set it up. I submitted on Thursday, Nussbaumer called on Friday, and they came on a Monday. They had gloves on. They were completely professional and did everything good.

ATR General Services couldn’t come until the next day, but they came when they said they were gonna come. They fixed the heaters. It’s back on now. Their guy was knowledgeable at what he was doing. Also, he was saying that the furnace needs to be replaced. I'm wondering if that is something that AHS will do so I’m trying to get online to find a copy of my contract. When I try to log in to my online account, I keep putting in all my email accounts and they say they’ll send the reset to the email that I normally log in with, and I’m putting in all my emails and I’m not getting anything. I called and asked them to direct me to a tech department and they said they didn't have a tech person. So now, I’m thinking I’m just gonna start all over again and get a new account.

Recently, we had a breaker that needed to be replaced so we submitted a claim to AHS for it. The entire experience was two days, from the time we called American Home Shield to the time the contractors came out. It was pretty quick. We've had AHS going on a year and that was the second time we've used them. We called them once before, July of last year, with an AC issue. The contractor came out and took care of the issue. So, our overall experience has been pretty good with AHS.

AC Wizard came out for our AC that was not getting cold. The tech was able to repair it. He didn’t have to come back. We had a claim before the AC and I’m still trying to get assistance on that. I called American Home Shield about the range repair and they said that the claim was being denied. We asked for a letter for the reasoning of the denial, and we’ve called three times, and we still haven’t gotten that letter. Right now, we’re not happy with American Home Shield. My husband is currently looking to find another warranty company. I am very dissatisfied.

I called AHS at about 8 o’clock at night EST, and they referred me to a contractor. I called the number and I was trying to leave a message, but it so happened that someone picked up the phone. I talked to the guy for about 5 minutes. I told him what the issue was and he said the claim just came through. The next morning, they were there at the property and fixed the issue at 9 o’clock. They were great and very professional. I was really surprised to get somebody there so quick.

I’ve had Double D out here for the furnace four times. When I submitted a claim, I had to call American Home Shield first and get their automated system. Then, I gave them $100 on my credit card before I could even talk to anybody. The first three times Double D was out, Home Shield would not submit them the okay to come out here until four days later. They would always give me the excuse that they had to find a heating and cooling person that was available. And I’ve talked to Double D Heating. They have to wait for something from Home Shield before they can even come out here. But this last time, I called Home Shield and Double D Heating came over the next day around noon. That was the quickest that they got somebody here.

We were with AHS for about 18 years. Then we left and it has been about less than a year we were back with them after we found out that they were the best. We had a claim for our garbage disposal and the representative that came out from Service Contractors Plumbing was really good. The first time, they didn’t fix the garbage disposal so I called back and they came back out. The second time, the gentleman fixed it. He had to replace the garbage disposal which we were very pleased with. Everything has been working good.

I called American Home Shield and the contractor called me the next business day and told me that they could come out. The gentleman was out within a couple of days since my call. He was very nice when he came out. I let him know what my issues were and he checked the things that I needed. I had one outlet that whenever you plug anything in it, it would affect not only that outlet but then light is going off in my bathroom. And then in the kitchen, my dishwasher and the garbage disposal would mysteriously stop working. So while he was here, he checked that out and he had to replace one outlet and the other one had a loose wire. He fixed everything very quickly. I've had American Home Shield since 1995. If I have an issue with a major appliance, it’s worth me spending my little bit once a year to make sure that I have the ability, call someone and have them come out and fix it for me.

My dishwasher claim with AHS went perfectly. When the contractor first came out, he looked at everything and then tore it apart. He was then able to figure out that he needed three separate parts. But he cleaned the dishwasher up and made it so that it was still able to work. The parts came in on time and when it did, he had already set up a follow-up appointment. He came in, did the thing and the dishwasher has been working beautifully.

I requested a plumber and the guy from Air Pro Master was extraordinarily kind, good and fast. He fixed what was under the sink and then he called a flood remediation guy. They got whatever they needed to do done and the plumber came back the next day. He fixed the leak and we've had no problems since. I've had American Home Shield for 18 years and I call them when I put a claim in. Somebody calls me back from the company that they're sending out and we make an appointment. Then they come and it's all good. In all the years that I've had American Home Shield and the times that I've had contractors come out, there wasn’t any fault on Home Shield’s part. American Home Shield selects who they're gonna send, give you the name and the number and tell you that the person will call within 24 hours to set up an appointment, and that is all fine.

We would call Home Shield and let them know if there was a problem. Whenever there was, they provided the contractor our information pretty quickly and typically, the contractors would contact us in a timely manner. Most recently, I had a claim for our AC and Fast Response lived up to their name. In addition to that, they came out and identified the problem on the first visit and they had a part which was needed to repair our unit. We were pleased about that as well. And the service rep was very professional, very cordial, and explained to us what the issue was.

AHS is very responsive and prompt. Their benefits were a little better than the company I was with for over 10 years. And their contractors are professional, polite, and clean. One of my garage opener chains was too old and worn out. When it went bad, the contractor came over, replaced it and got it up and going again. He also cleaned up after he finished the job. It was an excellent experience.

We've had American Home Shield since February of 2013 when we had our house. It has been seven years and overall, it’s been good. For the most part, they’ve never had to come out of pocket as an insurance company because we haven't had any crazy damage to my home to the point where if it didn't work out my way or I didn't feel like they were beneficial, then I would become really pissed off with them. The majority of the time, we just paid whatever the service fee was for the technician to come out. I could’ve called the service workers or electricians myself, but the people from the company that they recommended, they’ve all done a nice job.

It's so hard to find people to fix things and I wouldn't know if a contractor is a good place. It's hard to trust them. I figured that if I joined American Home Shield, they would know the best people to call to get things fixed without people trying to play games, not sure up or not do the job correctly. I went with them and there was a time when my dryer wouldn't come on. I called AHS's 1800 number and talked to their automated system. It told me that within 24 hours their contractor would call me to set up a time to come out and fix my issue. BA Distributing LLC came and they seemed to know what they were doing. They were extremely nice and followed the rules on social distancing and not touching things. My husband who was there during the servicing said that he would really like for BA Distributing to come and fix any issues in the future. Since the tech came, things have been working fine.

I got a call from the locksmith within an hour of submitting the claim and then he came out the next day to do the rekey. It was all pretty quick. I also liked the website and being able to just submit claims on the website.

Everything went great with my water heater claim. Lubbock A-1 Plumbing came in and did what they needed to do. After not having hot water for a day or so, it was awesome that they fixed it. The water heater issue has been something that has happened three or four times where it doesn't heat. AHS is addressing one issue so we've had to do three or four different claims and it's $70 every time. They should be able to take care of something as a whole rather than one little thing at a time.

A-US Air Conditioning of Dallas came out to do a complete air conditioning and heating system. Someone came out very quickly after I submitted the claim but I had a problem with the salesman who sold me the whole deal, Raul. Instead of getting my unit fixed, I had it upgraded and it was outside of American Home Shield. I was supposed to get the money back from them and the salesman tried to get my American Home Shield money plus the installation money. His boss straightened it out but I wouldn’t have any business with Raul again. I had documentation and I feel like that was the only reason that they refunded me. It was taken off the $2,300 that American Home Shield was supposed to give me because I have proof in my hand. I don’t trust Home Shield. I’ve had issues in the past and it mainly comes down to cash-out and upgrades and you get ripped off on those deals.

Blue Color Appliance Repair came out recently for our appliance issue. It’s not fixed though because he needs a part. And so, he had to let American Home Shield know. And he doesn’t think that they’ll even be able to get it because he said that the Samsung, with that old of a fridge, they usually don’t keep an inventory of their parts for that old of a fridge. So now, I’m waiting to hear back from American Home Shield. I haven’t heard anything today and I don’t know how long I’m gonna be without a fridge.

We were in our condo and it was hard to come up with a whole lot of money when you have something go wrong. So, it was easier to come up with $75 and have the home warranty's contractor come than it is to pay $500 or more for the repair. I don’t mind paying the $50 a month knowing that all I have to do is pick up the phone and call them and they send somebody. So, peace of mind made me decide to get this warranty. I’m very happy with American Home Shield. I even have them for my daughter in Florida and I live in Arizona. So, we're paying on three different houses. I tell people about it all the time.

I’ve been with AHS for about a year now and the only difficulty I’ve had is with the people I’m speaking with. They all have very heavy accents and it's hard to understand. There’s a bit of a language barrier but other than that, everything seems good for the most part. The contractors have been very professional, nice, quick and efficient. R.E. Graves Heating & Air Conditioning came out for a heating issue. It was cold throughout the winter and we had one nice day so we turned the heat off. Then, the temperature dropped down again so we turned the heat back on, and it wouldn't work. I could hear the machine itself running though. We called American Home Shield and they got in touch with the company, which came out the next day and got the unit working. When we had an issue with our garage door, AHS set me up with A Plus Garage. The technicians were there the same day and were able to fix the issue.

The first technician sent out by American Home Shield said that the dishwasher wasn't broken. Well, blind Freddy could see that the dishwasher was broken. So AHS called and said that they'd send someone else out at their expense and it was from Sears. He said that it was bent on the left side but he didn't seem like he was terribly interested. Then AHS sent another plumber who said that the dishwasher was a mess. The side is bent and a part was broken. He said that he'd get about $1,000 worth of parts for it. It has been very frustrating. So he left. A couple of days later, I ran the dishwasher and water started gushing out of the bottom. That was when I called AHS back and they sent All Tech again. I didn't want them to come because of the first one who was rude as well, but this last one did fine.

American Home Shield was absolutely great. We called in our first claim as we weren't sure why our air conditioner wasn't working. That process wasn't hard for us. It took about two days and someone from A-US Air Conditioning of Texas came out to get everything fixed. It was just a simple flick of the switch and it only took him about five minutes. We also have a friend who also uses AHS and we’ve gotten nothing but good reviews from her.

I had a conversation with my dad when I was buying the house and he had been a member of American Home Shield. He’d subscribed to them and said it’s one of the best things he ever did. So, I said, “Okay, dad. I’ll do that.” I've been with AHS for 12 years now. Recently, the washing machine wouldn’t wash anymore. It started making a horrific noise and just quit. I submitted a claim to American Home Shield and the website was very simple to use. I’ve used their website before and I haven’t had any issues with it. The process seems pretty straightforward. I was informed I’d be contacted by the company within 24 hours, and I was. The technician that came out to the house was a super nice guy. He was concerned that we didn’t have a washing machine to use. He told us he wasn’t sure what situation’s gonna turn out to be, but he would discuss it with his boss and they would do whatever was best.

Climate King was very efficient, polite, and helpful and I like them. The AC unit has been replaced but the only thing was I wasn't sure what it was gonna cost until it was done. I had ballparks but I didn't have a definite amount. American Home Shield called and told me it would cost this for this and I didn't know what they were talking about. All I know is I needed to have it done.

The disposal was making a noise and it was leaking underneath the sink. The technician came here on time and he took care of the problem. He repaired it the same day.

My former floor heater didn’t work at all. I called Home Shield. They got me in contact with Boiler Room, and then they called me. Right after they called me, somebody came within a few days. They did really good and they were very personable. There were a few adjustments that needed to be done. I called them, and they came out immediately. They were very explanatory and really nice to work with.

There was a time when my air conditioner was not blowing cold air. I called American Home Shield and said that I have a problem with my unit. I got emails about when their contractor would be calling and what company would be coming out once my claim was arranged. BW Air & Heat, Inc. came out to service the request and the tech who came was great. I've had no issues since he came. I would definitely recommend AHS and BW Air & Heat to anybody who is looking for a home warranty or wants air conditioner work.

I've had a good experience with AHS. My claim with Accurate Appliance was perfect.

My air conditioner and heater unit downstairs would blow, but if you turn the AC, it wouldn’t blow cold, and if you turn the heat, it wouldn’t blow hot air. It was just blowing. So I called American Home Shield, made the claim, and they assigned a company to me. They came out right on time on the day and the time that they said that they’d be here, and they went straight to work. They came back, let me know what they found and they were able to fix it. It was very fast. They were here for about 30 minutes.

AHS has been really helpful. I have a condo, but I'm out of state and I would never go to fix anything. Every time we’ve had an order placed, we’ve always had service either that day or the next day. We’ve been very pleased. We’ve had about three calls now and every time it has been great. When we didn’t have any hot water, the contractor worked really promptly. It was a Sunday when it broke and we were his very last call, but he made sure that he fit us in.

All the repairs we’ve had with AHS so far have been fixed. The dishwasher was the latest one and it was fixed the same day. My wife calls up to submit a claim, tells them what appliance it is and they give her a vendor to call or they send her name out to the vendor and the vendor calls her. And they usually do that all in the same day. You don’t always get to choose your repair person. Sometimes you get a list of them and you can choose. But I’ve never had a issue with them. So far the contractors have all been good. As long as they come in, are friendly, do the job and explain what they do, then that’s really all you can expect them to do. I've had AHS for least six years. I got the warranty for a sense of peace knowing that if something major breaks they will get it taken care of. My son just bought a house a year ago, and he has it. My mother also has it. I recommend AHS out. I explain to them how it works.

My clothes washer needed to be fixed. It was leaking. I filed the claim online and the tech from AP2 Tech Services called me quickly. He was out the next day. He was very nice. I let him and his co-worker into the laundry room. He's very nice and professional. And as soon as he got the part in, he called and made it right back out the next day to fix it. Now the washer works great and has no leaks. Overall AHS is great.

In the past, I had American Home Shield. Less than a year ago, we bought their coverage again. We have a few homes, one being in California and the other in Hawaii and they were offering a buy one - get a discount kind of special. So, I thought buying a warranty from them would be a good idea. However, it's challenging to speak to a rep. I have to be on hold for a while or the person whom I would speak to is definitely from a call center out of the country. When customers can speak to someone within the United States, they get better service than with speaking to a rep in the Philippines as it is hard for them to understand. It is hard for me to understand them as well. Recently though, we had a leak in the upstairs bathroom of our home one time and AHS sent Aladdin’s Plumbing to do service. The techs were able to make the leaking stop. I'm satisfied with AHS.

During this pandemic moment, my freezer over froze and went out. So, I had to throw out some food, but I needed to get my freezer repaired. I paid the $100 deductible and Express Appliance came right out. It was a Samsung and the panel wasn’t working right in the ice maker. It had frozen up as well. I thought that when changing the panel, and we'd just check it, pull it out and push it back in and then it would make ice but it didn't. So, the guy had to come back again, but he did a really good job. American Home Shield was the best investment I had made because I knew I didn't have any use of my ice maker, the ice machine for water or ice, and my freezer was completely frozen up. I watched them take it apart and put it back together. Now, it’s like a new refrigerator. The timing was perfect ‘cause we had bought food and had to figure out where to put them. It was a lifesaver for us especially in dealing with this pandemic virus going on.