American Home Shield Reviews

We had a plumbing issue and Super Rooter came out. The guy was not prepared to do the job. He didn't have the correct equipment so he had to wait until somebody else was done with that equipment and then he came back. It stopped my day.

I like American Home Shield. I was with them a little while before and last year, we re-signed again. So far, things have been good. Recently I had a plumbing issue and their contractor C Mayes Plumbing & Heating. The techs were professional and did a great job. They came in with masks which we put on and they went straight to work.

Superior HVAC did a good job. They came out for our AC claim and it was perfect. AHS did great as well.

I had my AC serviced then I was having problems with them cooling and the people that serviced it said that the ACs needed to be replaced. When the company came though, they said that the only way American Home Shield would replace them was if they completely stopped working. The guy had to look at them and said the two of them at the bottom had too much coolant. He said that that’s as bad as not having enough, so he took them out. Something was loose in the mini-split as well and he tightened up a part. So far, they’ve been working good.

The emergency release valve was leaking. I thought it was on the hot water cylinder but it’s actually on the main water supply for the house. Within two days of filing the claim online the technician came. He was friendly and he explained things. He answered my questions and was able to repair it the same day.

The oven on my kitchen stove went out. Once the Sears technician came out, he determined that it was the computer board that runs the oven. Home Shield ordered the board, then the tech came back out and repaired it. He was very professional and very courteous, and I would definitely recommend I use him again. He was here on a Tuesday and I received the board that Thursday, and then he came back the following Tuesday. The oven is working perfect now. I was well satisfied.

I put in a request online for my refrigerator because it was making a sound and then my oven wasn’t working. I've had no issues when I submit claims on Home Shield's website. It's quick. And it gives me the information to where if I don’t hear from the contractor, then I could reach out. But I've dealt with Ashman Appliance before when I had issues with my washing machine and they’re really quick to get back in touch with me. I wasn’t concerned about when they were gonna reach out. And their guy is professional. Even if I didn’t have the home warranty and if I ever drop this home warranty, I will still use them as a company.

I signed up over a year ago with the Home Shield, and we had a company come out here. They replaced my variable speed motor with a standard motor, and they gave me a module that converts the motor into a dual-speed. That failed two months in. Summer was over, and we turned off the AC. Summer started up around April. It got a little warm. I tried to turn the AC on, and it didn’t power on. They came out here and they fixed it right up. The tech was a really nice guy. He was professional, put his little booties on when he walked in the house, and was pretty knowledgeable. It was a great experience. Everything still working all right for the most part. He did say that the first contractor gave me the wrong module, and to take it up with American Home Shield.

My freezer and the cooler part weren't working. The tech from Sears checked the freezer parts and he showed me what the problem was. He found out that the ice built up and no cold air was going to the fridge. He was good and after he was done fixing it, it's working fine. I would recommend Home Shield to all my friends so they will have insurance with them.

I opted not to pay a high premium each month with AHS. Their $100 flat service cost for their contractor to come check out something is a bit rich though. Also, their website doesn't allow me to give any details as to why I am calling. It doesn't allow me to explain so that when they pick a contractor, that guy would be more in tune with what I am looking for. One time, I had a dishwasher issue and I had a plumber who was an ** come out. He asked me if I explained my issue to AHS. I told him that the website only asked if I had a plumbing problem. He said that it was not really a plumbing issue. Another time, my kitchen outlet went out and I submitted a claim online to AHS. Their tech from MC Electric came. He was polite, on time and he did the job. The outlet didn't throw the breaker and so the tech just had to re-trip the breaker and reset it and everything was fine.

I like that AHS comes out right away and do the job right. When the arm inside the toilet broke, the contractor who came was very efficient and did everything right.

I have four contracts with American Home Shield and I've been with them for 22 years. I’ve got several rentals and they cover all of them and my own. Their call waiting is long though, when you call to let them know that you got a problem. But they started a new thing with, “We’ll call you back,” which is good. I like that. There are several other people, but I really like American Home Shield. Murphy’s Home Services were fantastic with every call. We had a microwave replaced. They called to let me know what time they'd be there. When the replacement came out, it was hot-wired so we had to put it in a plug and then install it. I couldn't speak higher about them, really.

AHS's website was very easy as far as its user-friendliness is concerned. I filed a claim when my garbage disposal wasn't working. I had the text tracker, which let me know when to expect the contractor. It told me about his arrival time and where he was at in the city. It was great. He was a very polite, professional, sweet young man. He put in a new garbage disposal, but it's leaking so I have to call him back. AHS was offered to me when I purchased the home in 1997. I was given a couple of months free and once I purchased it, I just kept it. I loved it. It’s worth the service.

Home Shield has excellent customer service. And from that point, it’s no nonsense. You can do it online, you can set up the claims. I did it on a Sunday. There was no customer service involved. I did everything on my own. It was cool. You call them up and it’s done. You gotta pay the 100 bucks, but whatever it is, it is. I could have fixed the issue by myself, but the process was quick. There was a pilot light issue on my water heater. But the company rang, they tried to troubleshoot it for me and I replaced everything correctly, but they were wrong. And then Lindsay Company, the Spanish guy that came out, fixed the problem. He was out forever and he figured it out in 30 minutes. He showed me everything and he did extra work for me for nothing. They did a great job. I've had Home Shield for about a year now and I’m about to renew.

Having a home warranty is very useful but it takes weeks until Home Shield finished the repairs. They should not take that long. Because usually, the contractor comes one time, they diagnose and they order a part, then they ship the part, and then they come and install it. So, if Home Shield could streamline that process, it would be easier. Other than that, submitting the claims is easy. I usually do it online.

Everything went lovely with my electrical claim. My garage would not let down. The motor was on, but it wouldn’t let down and would not let up. When the guy came out, he was nice and professional. He said that all 12 wheels need to be replaced and my garage was all set. He also said that the only thing AHS would cover was the motor and everything else have to come out of my pocket.

We had an issue with our air conditioner. AHS sent out MM Heating to look at it and the work that they did was good.

We've always had American Home Shield. They have made adjustments for some of the concerns we had with their service in previous years. Back then, we had issues with communication and not being able to get responses. A lot of that has been taken care of and I really appreciate the technology they have going on. I get emails, updates and text messages. I can also locate and follow my service people from wherever location to my house.

1st American Plumbing came out because it was leaking under my kitchen sink. They were able to come the next day I submitted the claim to AHS, but I had to make them wait one more day. So, they could've come the very next day, which I thought was fabulous. They were really good. The technician's work was great. He was with a mask on, little booties and gloves. He was very safe and very professional. I've had good experiences with AHS. I've had them for many years. And through the years, they replaced one air conditioner, and not too long ago, my dishwasher. I'm very pleased with them.

McCain’s Appliance came out to fix our freezer. It was easy to submit that claim to AHS. I like them as my home warranty provider.

I've been with AHS for three years now and I've used their warranty several times. I just go online and do a service request when I have an issue. Then, they find a contractor who will contact me. I had receptacles that stopped working but would sometimes come back on. AHS sent Powell Electric. Their techs came in and found a ground wire that was touching a neutral and fixed that. They got everything running like it's supposed to. I wish I had an AHS warranty a long time ago. A homeowner would spend so much more money fixing things themselves.

We were about nine days with no hot water. I talked to somebody over the phone and the experience was great. The rep was very kind, very knowledgeable and answered all my questions. AHS put the contractor to call me as soon as possible to set an appointment. Everything was smooth and pretty quick. The technicians were very professional, especially with what’s going on now with the COVID-19. They had their masks on. They were very polite and introduced themselves. They went upstairs then came out with the diagnosis. They went out and reached out to AHS and then they came back. They told us exactly the reason why we’re looking at the out-of-pocket expense. But we ended up being happy campers once the water heater was fixed. Immediate Response Plumbing did a good job.

Plumbers Inc. came out for our garbage disposal issue and the nice young man was wonderful. He was efficient, nice, pleasant and he did a great job. I would recommend him to anybody. I also had a dishwasher claim and the guy looked at it and took a bunch of pictures. It doesn't work. I didn't get a response so I called and American Home Shield. Their rep said that the tech's paperwork was not complete so they'd have to contact him. That was on Friday and I waited 'til Tuesday.

We made our call to recharge the Freon because it had gotten really low on the Freon. A1 Mitchell’s Heating did that, and that brought the temperature right back to where it should be. On the second call they came out to clean the coils on the unit that’s inside the house. They got those all cleaned, and it’s up and running, and working really well. Everything was done to our satisfaction.

Any time one buys a pre-existing home, even though you have the homes inspected, you never know what might be undiscovered. So it’s helpful to have something just in case something happens to any of the equipment. When we had an air conditioning unit that wasn’t cooling, I submitted a claim online to American Home Shield. I received text messages that gave me an anticipated time for the contractor and Airmax came. They replaced a capacitor on the unit and solved the problem pretty quickly. The air conditioning unit works fine now. I was very impressed with Airmax. They were great.

The blowers on my dryer expanded out and I didn't realize it. And when the Atlas tech checked it, he realized that that was a problem. That claim took a long time. Home Shield assigned the job to Mr. Rooter, which is a bad idea. When it comes down to it, I wonder who owns American Home Shield because of the way they do the job referrals. It seems their vendors are under a parent company and they refer to certain companies first who are way overbooked. And then, you have to go through the process of bringing it down to somebody who can give you service in a timely manner. That happens every time. Most of the time, I denied the servicer when they go with the big guys that you see the commercials on TV because they would be like, for instance, Thursday and it's something that's an emergency. And they would say, "Well, I can't come out and look at it until Monday." And you don't have any hot water in your house.

I've been with American Home Shield for over a year and it's easy to do service requests. I do them online or I can call, but's it's faster online. I've had Mr. Appliance out twice this month. One was for my washing machine, and then I had my refrigerator go out. I had everything happen in my house in three weeks. I had a sewage backup. I had an AC go out. They were out for the washing machine that they couldn't repair, so they let the company know right away and I got an email the next day that I could get a new washer. I got it already. It was pretty quick. On my refrigerator, the contractor had to order a part, so it won't be until next week.

I felt that old appliances always need some kind of warranty on them and I decided to give AHS a try. If they weren't gonna be any use to me, I would've gone to the next one. But recently, my washer kept giving us a code 05. It wasn't going through the proper washing cycles. I filed a claim over the internet and it was a smooth process. It asked me a couple of questions and I filled in everything that it asked me. Next thing I knew, it said that they have to assign my claim to someone and that after so many hours, they would contact me. But I ended up contacting them before that timeframe. When the tech came out, he determined that some kind of wire came unplugged from it somehow. Sometimes, it did shake around when it was going to spin cycle but other than that, I couldn't see how that happened. The tech did a professional job. He took care of my situation promptly so I was very satisfied. The washer has been working wonderfully since.

I've had AHS for about 15 years and some claims were on time, but some were delayed. The contractor came out to repair the leak that was under the sink, but it was delayed for about a week, which is kinda bad when you got a leak. When the problem has something to do with water leaks or the refrigerator, AHS needs to have a quicker response. Other than that, I didn’t have any problems. AHS has come out and fixed or repaired the stuff. One time, when I was trying to get a refrigerator fixed, they couldn’t fix it and then they replaced it.

The first guy came to check the dishwasher and he said there was something wrong with the dishwasher that is why it was leaking on top of the sink. They had to refer it to the plumber. The service guy from Heros Plumbing did a good job. When he came out for the plumbing, he said one of the pipe at the back was essentially blocked. So, he unblocked it. Then after he did that, he tried to run the dishwasher, and everything was good. He's friendly and a very good person. Everything is working okay now. He made sure he ran the test, made sure it's not leaking and then he showed me. Everything is good with American Home Shield.

I had a water leak and the first call to American Home Shield was fine but on the second call, I had to cancel because the company didn’t have the equipment to detect the leak. The contractor never showed up but AHS still took the money out of my account. I have no problems with AHS. It’s just this time because the issue is a different thing. I’ve been their customer for 15 years and normally, it’s good.

Everything was good with my recent AC claim from the moment I first called American Home Shield. The technician they sent couldn’t have been any nicer. I talked to the contractors by phone a couple of times after that and everybody was just very pleasant. I told my husband if their work is as good as their personnel, then everything would be fine.

GE Appliances came out and they were great. The contractors were there the next day after I filed my claim with AHS. They fixed it, it's good as new. I like that AHS is quick and dependable. So far I haven’t had any problems.

We live in Sierra Vista which is about an hour and a half away from Tucson. We were having problems with the suction in the pool and no one else has any good pool services. AHS recommend Parrothead Pools. Dave. the technician, was amazing and he rapidly provided service. If we call on a Monday, normally, they would ask to be given 24 hours before they could have somebody out here, which we have no problems with. But the technician would sometimes call us that same day to say that he was in the area or that would be here first thing in the morning. He was very communicative with us. He was not only professional but he was knowledgeable about other things in the pool.

The guy from A-US Air Conditioning of Texas was the bomb. I opened a ticket on a Sunday and he was there Monday. Prior to him coming out, I told him the problem. He diagnosed it and came to fix it. I love the guy. Prior to that, I opened a ticket for my pool. The heater in my jacuzzi wasn't working. The guy called me and I told him what the issue was. He said he was on his way. But I had to do something for the church. When I came back, he was gone. He didn't even text or call to tell me. He called his company and told them that is was gonna cost $800. He also said that the motherboard was fried because the rodents ate the wires.

I had a claim with American Home Shield for the air conditioning unit. The evaporator coil was rusted, and the piece was no longer available. Advanced Heating came out and they had to replace that big box thing. I knew the day before what time the technicians were coming. They were here within that timeframe. They called when they were on their way. They were very friendly. They answered the questions that I had. The only thing that they could not answer for me was the warranty on the piece that they put in. Once it's installed, does it have a 3, 5, or 10-year warranty on it? But he did call into the office to get the answer to that question for me. They did not accept credit cards once they got here, so I had to give them a personal check.

My washing machine was broken. Big Kountry Appliance Repair came out and their technician was professional and nice. Overall, American Home Shield is good.

I submitted a claim with Home Shield online. I went to the right spots and it answered everything I needed answered. Home Shield then told me that the people would call within 5 to 10 days, and they did. Casey’s Appliance Services came out to check on a dishwasher and see why it wasn’t stopping. It just wasn't turning off. You’d put it on a cycle and it just ran for three or four hours. They put a new heater core in. They were good.

Air Doctor Air Conditioning and Heating, Inc. came to do service when I submitted a claim to American Home Shield. The gentleman who came should've had some boot coverings before coming into my house. He kept coming back in and out. In the past, other companies had that. Still, the tech was professional and he was wearing a mask. He explained what was covered and what wasn't. We had our AC rectified.

Filing my claim with American Home Shield was amazing. I liked the ease of being able to do it online. Island Breeze was out within 12 hours. And that’s really important given the fact that we’re on a stay home order. They were extremely professional with their PPE gear and with their cleanliness. I have a 10-month old in the house, and they came during nap time, and they were extremely quiet, which is hard to do when you’re upstairs working on the AC unit next to my son’s room. They also provided information on how to prevent what had occurred, and I thought that was really helpful. I had two calls back-to-back with them for a different situation, and again, they were extremely professional. It was a different technician. They’re the reason why I’m renewing my American Home Shield. They’re amazing.

I've been happy with American Home Shield and the technician from A Plus Appliance was okay. I thought he got the microwave issue fixed but I don’t know if it’s gonna do this. He said that it was a fuse and he put one in. He said it could happen because we’re shutting the microwave too hard so we’ve been very gentle with this. But I was trying to defrost some chicken and it just went out again. They came out about a week ago and I just called back in. The rep said that she couldn’t get ahold of them but that they would get ahold of me within the next 48 hours.

Everything went amazing with our recent claim regarding our AC. The contractors were able to get me in on the same day, which I was worried about. It’s springtime. It’s starting to get hot here in Houston, and so I figured they'd be super swamped. And they were, but they still fit us in and it was even in the morning time. They were here at 11:00, and I placed the claim at 7:00. I was super happy with how fast the turnaround time was and also that I was able to pick. I went on at Google and looked at reviews at 5:00 AM when I woke up.

Our ice maker quit working. I filed a claim online and Appliance 911 came out the next day. They were fine but another contracting company is working on it for the same issue. Sears checked it and said it needs a new compressor and were supposed to be here May the 14th to put it in.

On our second home, the electricity on the back of the house was totally out. I submitted a claim to AHS through their website. I was able to do it from my phone, while driving, so it was simple and user-friendly. I was able to get the thought conveyed and the problem got solved. I got an email from them immediately, where they selected the contractor. And the contractor called me the next day to schedule a time. My parents were at the house when the contractors came out and they were pleased. The contractors fixed the problem and it's been working. And when I spoke on the phone with the office representative too, it was good as well.

Metro Air Services came out for our AC unit. They were very quick to schedule, and very professional, and very quick service. Everything was fantastic. I felt very good about the coverage I got. It saved me a whole lot of money.

I'd recommend American Home Shield. I got a whole new door put up through them. I called in to American Home Shield, Home Shield contacted Flash Garage Door Service, and Flash Garage Door Service called me. They were great and everything seems good since they've been out.

We couldn't get our pilot light to heat or to engage. They took care of it right away. We put the request in and we got an email confirmation right away. The company called us in less than 24 hours. The tech came in and he showed us how you have to position it to relight the pilot light.

The contractor communicated very well when he would be coming out and was able to look at the issue. He assessed it and got it done in probably less than an hour, which was important because I was working from home. It didn’t take long to fix and everything is as well as could be hoped for. This is my very first home and American Home Shield takes the stress out of things if something goes wrong because when you buy a house, you don’t know what the issues are until you get it and you live in it.

It's been a good experience with AHS. I had them before when I had a house a few years back. Our refrigerator then went out. I had to put in a claim and AHS replaced our refrigerator. And this time around, I had an equally good experience. The heating element of my oven was going overboard. It was setting the fire alarm off on two occasions, and so I had to put a claim in for it. AHS found the right person for the right job. The contractor was really professional. He came in. He had a mask on the entire time and did the assessment. He figured it out pretty quickly. He ordered the part, went to pick it up, came back and had it installed that afternoon. I had a good experience all around both times.

We just moved into our home and American Home Shield was recommended. It went very well with Douglas Mechanical. The time frame was about a day or two. They took care of the AC unit right away. Their tech was here and gone in no time at all.

Home Shield's service has been great and my claims have gone mostly well. We've had some claims where they've had to come back but they got it resolved eventually. One contractor came out a long time ago and replaced the part in our furnace. But it failed not long afterward and it failed spectacularly to where it sounded like we were having a fire in the house. It turned out that the wrong motor had been installed so they ended up getting a different part. There were also a couple things related to that but it finally got resolved and it had been working fine since. All in all, I've been happy with their service. We're really glad we had it because it helped us with several maintenance items that happened after we bought the house.

Max Appliance came out and had to repair the buttons on the front of my microwave. The tech had to order it and he came and took a picture of the model number. When the pandemic happened, he had to order it and so it took him a little bit longer than normal. He's been to our house before to do a repair on something else, and he did it within 10 minutes. He was very friendly and we kept our distance. I would talk to him while he was doing the repair, and I just asked him questions and he answered them.

Using American Home Shield's online platform for submitting claims is difficult. One time, my husband and I tried to file a claim for one of our systems at home. Every time we would call AHS, their reps would tell us "Do this online. Do this online". We filed our claim online and somehow, their system says we filed it incorrectly. They sent the wrong technician out and the tech who came said that their company does not work on my issue. AHS then said that our claim was closed and that we filed it wrong so we don't get a refund of our $75. We would have to pay another $75 if we wanted somebody else to come out.

On Time was awesome. They were here recently for our garbage disposal. It would turn on but it wouldn't turn. I tried to turn it on my own and make sure it wasn't catching on the inside. The power would come on but the motor wouldn't turn. You can hear the power. Those guys at On Time fixed my problem. I came home and it was all together. They ended up replacing it.

American Home Shield has been great. Submitting the claim with them was very easy. It was on a weekend and Cal-Home came out that Monday and fixed three of our plumbing issues. Their guy was great. He got the work done quickly. Everything is working great.

Comfort King came to fix my AC not long after I submitted a claim and the work they performed was good. That was my first time using Home Shield and it's been good so far.

My tenants called me and told me about a half a saucepan of water came out of the downstairs vent. The AC and plumbing came to mind. There was a bathroom up there, so we started with a plumber. I called AHS on a Sunday when it happened and the plumber was out on Monday He discovered that the toilet bolts were a little loose. It could've happened where there was a small leak around the wax frame and then leaked through the vent. He tightened everything up. It was a pretty quick service and everything was done that day. Hopefully, it addressed the issue but I'll have to wait and see if I get any more calls. I've been with AHS since February of 2017 and like having some peace of mind. I'm out of state and chose not to sell the house right away. It's a first-time rental for me and I'm not well connected. I've called AHS three times since the tenants have been in there and fortunately, all fixes have been very quick.

Sigmund Plumbing came out to stop a leak in the shower. It turned out that a piece inside needed to be replaced. They tried to use the old one and it only partially stopped it. So I had to call them back just to come back and completely stop it because I didn't want mold. Now everything has been perfect. I’m happy with American Home Shield. They're awesome. Everything is so easy and the various people that they send out are always the best. The first time I file a claim, it was very fast for them to send somebody out. They responded quickly. Then when I called back about the leak, it was the next day.

When I submit a claim to AHS, it's difficult. I got to call in to talk with somebody, pay them my $100 deductible, and then I gotta wait until 24 to 48 hours for somebody to reach out to me to tell me when they're gonna come out. Sometimes, in most cases, it's a state of an emergency, and everybody is not able to wait 24 to 48 hours. I just don’t like that process. But for our recent claim, the contractor came out four hours later. He did a really good job too. He had to rod-out my pipeline and he explained everything well to me.

My dryer was making a lot of noise and it was really excruciating. I thought the issue was the wheel bearing, but it was the pulley-stuff. Also, my glass top was broken and parts had to be ordered. I’ve been waiting for a week for the glass top to come in so that I could replace the glass in my oven. Those were two different tickets, but the contractor looked at the same time.

We had American Home Shield then something fell thru the cracks when we did a refi on the house. The new company didn’t pick up. So, there was a gap in service then I re-upped it again. I've had coverage since fall of last year. The claim with K.T.M. Door was great. The motor would make noise but it wouldn’t open and close the door. The nice gentleman that came out told me that there was some part in there that is plastic. Over time, it kinda falls apart, or if it had any gear or cogs on it, it kinda wears off. He replaced that, got me all hooked up and helped me reprogram my remotes. He was great.

Hopwood Electric came out and they did a great job. The tech was a great guy. He was really sweet, took care of me, fixed the issue and was quick and efficient. I knew what the issue was. I just had a plug that gotten old and I also had a light fixture that needed to be replaced. And I had already purchased the unit that matched next to us. He explained to me that it wouldn’t be under warranty because I bought it, but then the repair was under warranty.

All Service Garage Door came the next day after my claim. It went perfectly and very smoothly. I submitted the claim online. But I’ve had issues with the claim submission before because it’s harder to explain what's going on on certain things like my plumbing. I had to call in a couple of times because even some of the AHS customer service didn't understand what I was saying. But if it’s an easy fix, then it’s easy.

I had a water heater issue one time. I would get shocked when I turned my water on. I called American Home Shield to submit a claim and their rep told me that Bill from Mirons LLC was going to come and service the claim. Bill called me after he was done working at around 6:00 on a Friday night. He came out on Saturday morning and looked at my problem. Our water heater had shortened out and there was something wrong with the wire there. He installed new water heater and a new wire for it.

We had a backup in our sink and it was pouring out into a overflow area in the garage and made a big mess. We tried things at home but it didn’t work. We called American Home Shield and it was pretty easy. I did it all online. I was trying to get them here as fast as possible because the mess was getting bad in the garage. RC Plumbing was able to come out the next day. They cleaned it up real fast.

The claims process with American Home Shield is pretty easy. When our trial lapsed, we thought it was a good deal so we went back to it. Our AC claim with them went well. The technician seems pretty knowledgeable. He filled the Freon and it checked out to be good.

My water heater was having this noise that sounded like bombs or grenades were going off. It was loud, loud. My brother could take a shower and I'd be asleep and it'd wake me up. Just In Heating and Air came out, looked at it and listened to it. The guy thought that it was about ready to go out. It probably had about 200 pounds of sediment. It was just a small water heater in a 1,600 square foot house and it took two guys to get it out of here. It was really heavy. Then they put a new hot water heater. They did a great job. I had a different company for two years that I never used and they kept raising my price up to an unbelievable amount. American Home Shield had a better rate than the company I had.

Turner Electrical & Lighting's work went well. Their tech was professional and got things done in a timely manner.

The ceiling fan and light in the guest bedroom stopped working a couple of months ago. I was trying to figure out how to get it working so I called Home Shield. They seem pretty responsive and they sent someone out within 24 hours. When Kelly Brothers came, the tech said he couldn’t fix it and said he had to get a new one. He bought a new one. It's beautiful and it works. He did it in a timely manner and he was very professional and competent.

The water would continue to run up from the toilet in our house in Fairburn, Georgia. The claims reps were excellent, professional and efficient and they did an excellent job. It was a little longer to get to someone out but it wasn’t bad. They were here within that timeframe that they gave me. Myers Comfort Specialist was excellent. I like them.

In our first year that we had American Home Shield, we had a pretty rough experience but we've held on. I just renewed for our fourth year and it's been great since. In fact, our most recent claim was a really good experience and I really appreciated it. When the guy from Cooper Perry Plumbing came in, he had his mask on which is something I had asked about because we have a newborn. So it's extra precaution. But he had all his stuff up and was very conscious not to lean on or touch anything. I didn't ask him not to but I noticed he seemed to be aware of all that. It was a tub faucet that was leaking and he came up. He told me it would be probably an hour or so. He was gonna shut the water off. He had to take the part out to take it back to a place to match it with the cartridge unit. Then he came back and did the swap. He didn't leave a mess. It was a very nice, stress-free, good experience. They company had also called ahead of time and followed up.

C & P Plumbing did a great job. The tech came out and got the work done. He figured out what the problem was and he didn’t stop until he solved the issue. He had also walked me through what the issue was. He even showed me the part that was broken. He also had his gloves, his mask and his booties. He was fully dressed. Having the warranty is very important. I don’t use the service that much but so far, I’ve had no problem with American Home Shield.

I filed an AC claim online and Smokey’s Garage Door was out extremely quick. There are times with air conditioning in Phoenix where it’s not necessarily a quick response, but that was pretty immediate. And the contractor was extremely professional, effective, and efficient. If I were to choose one myself, not being recommended to use, I would choose them again.

I had a bathroom shower handle that wasn't controlling temperature correctly. I filed a claim to American Home Shield and I was called within an hour of my claim being filed. One of their contractors called Advanced Home Services came and looked at the handle. They were able to get the parts needed and said that they'd have the water shut off to my building. Within the next three days, they came and fixed the handle. It was quick and easy. The handle works well and I use it every day. Every time I've called AHS, may it be a AC problem or a plumbing problem, it has gotten fixed with minimal pushback.

I've got everything covered with AHS. Last year, my water heater started failing on me and AHS came back with a price. However, my husband said that he and his best buddy would replace it. They both died and I wound up having to pay for it. Other than that, every time we've called AHS, it has worked out perfectly for us. A1 always finds the problem and fixes it for me. They did a fantastic job on my AC. They had to change out a couple of components in it, but it has never worked better.

I’m really happy with American Home Shield. They had Terminix out for a routine spray and that went very well. They were really good, professional, and thorough.

I submitted a claim for malfunctioning of the air conditioner. I called American Home Shield and they provided the contacts. I expected to receive the service really quickly because the air conditioner was broken and the temperature was 104, and FR-AIRE Mechanical arrived really quickly and provided really good service. I would recommend AHS and tell other people that it’s convenient to be protected.

They resolved my issue in a good way.

I called in my request for service on my refrigerator on 4/21/20. After calling back to ask the status they had me call Fidelity Appliance, who could not get to me until 4/24/20. I explained that my food had gone bad and that I needed a tech sooner. I explained that I have 4 children and a 2 month old in the home & it is imperative that I have a fridge that is working. They then gave me ABM Appliance, the tech was able to come on 4/23/20. He said the fridge needed Freon & that he didn't do that. They would need to send another company. The tech did not even pull the fridge out from the wall & check any of the mechanics. Again I had to call AHSW & request another company. When I spoke with them on 4/23/20 & 4/24/20 they stated that ABM had not contacted them with this information & they could not do anything until they received this information from ABM.

Submitting the claim was simple. I called and told them what was wrong, and they took my information and opened a claim. South Tampa Pool and Spa took care of our problem. My husband said that they were quick and efficient. We got American Home Shield when we purchased our house and then we renewed it after the first year. So, we have been with them for about a year and a half, and I'm a big proponent of renewing it. When you have a home that doesn’t come with one, it’s good to have it.

Our upstairs air conditioning went out. The contractor that came out was great. The tech called me the night before the service and let me know when he would be coming the next day. Then he called me half an hour before he came. So it went pretty smooth. It looked like we had a small electrical fire behind the air conditioner where the few cables come together. We switched out those cables and then we also needed some coolant. We've been blasting the air conditioning upstairs. I have submitted my claims online with AHS and their website always works out pretty easy. It give me a timeframe when to expect the contractors out. We have used them a few times and we know that with the air conditioner, it always takes a little bit longer.

I called a plumbing claim to American Home Shield on a Sunday. Their contractor All American Plumbing and Draining came to do service in a day or two. There was a leak from the shower and they did a great job repairing that. Having AHS has been pretty good. We had a couple of issues in the past with coverages but they're doing well for us.

We called Home Shield, set up an appointment, and within 24 hours, we received the phone call of a technician that was going to come out and fix the AC. That was good. Climate Experts then came and they were very professional. The tech had gloves and a mask on. He took care of the AC which only took him about 45 minutes to an hour. The AC is working just fine.

Dakota Lock and Key was quick but the plumbing claim took forever. I was literally without water for almost close to three and a half weeks. That’s the amount of time it took for them to decide on a company because I’m sure that they were diddling with the price. American Home Shield didn't wanna pay for some things. They didn't like the first bid they got, so they went and got a second one, and it just took that long. AHS should not make somebody wait three weeks. I was not pleased with that.

Lasseigne’s Heating & Air Conditioning came out because my air conditioner was not getting cold. When he came out, he went to the unit outside. He checked it and then he came to me. He explained it. He told me that it was part of the compressor, and showed me the piece that was bad. And then he had replaced it and it started getting cold. It took him less than five minutes to fix the problem. I had an issue with one contractor that AHS sent but we got that taken care of, that they're no longer allowed at my house. But that was just one. Everybody else that had come has been professional, knowledgeable and helpful.

A family member used American Home Shield, so it was recommended when I was looking for a home warranty. The service for our last claim was great. I filed it online and it was very easy for me.

We had ants and we filed the claim online. I was given a 24 hour timeframe then Terminix came and sprayed. They were great and everything was fine.

Lake Area Appliance Service did a great job. They were punctual and professional. They communicated well with me just when I needed it. They were aware that people are concerned about viruses so we stayed the distance. It was all good. I paid the deductible and they solved the problem. So I was very happy. I’m quite satisfied with AHS. In fact, I just renewed my policy.

For 75 bucks, American Home Shield will have people come out and fix just about anything, but nothing expensive. They came out and fixed my microwave, my toilet and my outdoor faucets. Both of them were bad. When my outdoor faucet would not turn on at all, I had Blue Star Plumbing come out and they did that. They said they couldn't fix it on the outside, so they had to go inside and cut a hole in my sheetrock so that they could go at it from that angle. They then said they were going to send out someone to fix my sheetrock. It's not another fee because it was the same thing. I got an email and I thought they were gonna do that, but they didn't, so I called American Home Shield. I told them they were supposed to come send and someone out to fix the sheetrock that Blue Star Plumbing had to take apart and they said yes. They sent someone out and I didn't have to pay another 75, even though it was a different company.

We called in for an electric claim and American Home Shield called somebody out. When he came in here, he started to look things up but he didn't really fix anything. Then he went out because he had to work in the company. When I called the company, I asked them why the guy did not do anything. They said that he was not allowed to go to the place. But if he had to go a ceiling or to the box for the electric, he could be able to go to with no problem. Then I called AHS back and the last person they called and came into the house did a good job. He fixed my bathroom light.

I submitted a claim to AHS because the ice maker didn't work. The contractor fixed it. He said, “Call me back if it doesn’t start making ice.” We waited a couple of days, it never made ice, so he came back and fixed that. When he was here, I told him about the dishwasher. Another guy worked on the dishwasher. And they couldn't find parts to replace the parts. So, I got a new dishwasher yesterday. And then the washer and dryer. A guy came out and worked on it. It works better now, but it’s still making a noise in the final spin. The technicians sent out by AHS were fine.

We had an issue with our AC unit and when we submitted a claim with American Home Shield, they sent out a tech from Air Design AC & Heating. Everything went fine and I didn't have any problem. It also didn't take them long to fix the issue.

I just started with American Home Shield about two months ago and I’m pleased with their service so far. I was very happy with the technician from Secure Home Locksmiths. He explained to me what was wrong with one of my locks and he fixed it so that it still works. It is working now. He did an excellent job changing them and now, all of my keys are working great. So, I give him high praises.

We enjoy American Home Shield and everything went well with Optimum Appliance Repair. They did a great job and were very professional. The tech was very knowledgeable in what he was doing and what was going on with the problem.

The young man who worked on my dishwasher did an excellent job. He replaced something underneath the bottom and it did leak out soap for the first couple of times and there was a burning smell. But since then, it has been working just fine. So, that’s good but he replaced the icemaker and it still did not generate any ice at all. I sent Appliance Tech a text message within one week after he came out to let them know it was not working. I sent a picture of it as well as a voicemail message. He has not responded. Still, American Home Shield has been great and the cost is excellent. I’ve had them since January and I wish I did it before.

The plumbing guy has been great. We had a water leak that we thought was associated with the toilet and Thomas Brothers called me back right away, probably less than eight hours. They got out to the site very quickly and analyzed the problem. But then they called American Home Shield for approval and were on hold for an hour plus. They also tried to call the regional guy. But they did not get approval when they were on-site so they had to leave rather than just sit around.

I’ve had American Home Shield out twice and both times had been wonderful. They’re very efficient and timely. Also, what they say, they do. There isn't anything hidden and everything is upfront. That’s what I like about it. I normally do claims online and it’s extremely easy. On my recent claim, Mark was my technician and he was absolutely wonderful.

I was getting my AC checked before I turned it on for the summer through AHS's contractor, Hanson Mechanical. The crew had some problems and had to get a part. When they fixed it, the air that night and at about 2:30 the following morning was freezing. It was so cold that I had to put the heat on. The heat wasn't working so I had to call them back again and told them something wasn't right. They came again the following Tuesday and the tech told me that there was a wire switch issue. He fixed that and everything is okay now.

The plumber that AHS had given me was not answering his phone and I was not really pleased. When I called, they transferred my claim to Thomas Brothers. When I called Thomas Brothers, the guy said that he had a team that had to cancel going to work in another place. He said that he was sending them straight to me. I’m quite thrilled that I called when I did and got everything transferred from Snappy Plumbing to Thomas Brothers because they did a wonderful job. They sent two gentlemen and when they came, I was told that I was lucky I called that day, otherwise, they wouldn’t have been able to get me in until after over a week.

I have a stackable washer-dryer because I live in a small condo. My washing machine stopped working, and apparently there were two issues wrong with my washer. I had a guy from Whirlpool come out the first time and fixed the first problem. A couple days later, I did my first load of laundry and it wasn’t fixed. I called back and within a day, another service person came out and diagnosed it, came out the next day and got that fixed. So, even though it wasn’t fixed immediately, they were really prompt about getting it taken care of for me. I was happy with the service.

My sink was clogged up and it was easy for Medallion Plumbing to come and fix the problem. They fixed the sink right away. I requested my claim and they gave me their availability a day after. This is the second time I'm using them, and it was the same issue that I had in the first place. It seems like they’re doing good business, especially that they came here and followed the guideline for the Coronavirus thing. The service has been really good with American Home Shield.

One of my faucets in my downstairs bathroom wouldn't turn on. In my upstairs bathroom, the toilet and shower weren't working. Any water that would come out was orange and rusted. I submitted a claim to Home Shield over the phone and went through a very easy process. Their contractor, Maxey Plumbing Company, came. The techs from there were fast and fixed everything that needed to be fixed.

We were having trouble with our air conditioner unit. Reep's Air came out to check it up. I was satisfied with their work. Luckily, it wasn't a big issue so it only took about 30 minutes to get it fixed. I was pleased with American Home Shield.

I had two refrigeration issues. The first was with my main refrigerator and the other was with a little beverage fridge. I submitted claims to American Home Shield and both companies that assisted me were excellent. The techs were amazing, considering everything that's going on. Things have been perfect since they've been out. AHS has the best deal. My warranty has already paid itself off for the next two years.

I like American Home Shield's pricing and that they have an assurance that they would cover high-end appliances. I had an issue with the spa and they wanted to send The Pool Specialist out again. But they told me they don’t deal with the spa so, I never heard back from them. I had to hire someone on my own to come and take a look at that.

Our recent claim with AHS was for the refrigerator. The freezer was leaking on the floor. I submitted it online on the American Home Shield site and said, “I need something repaired,” and marked what it is. I’ve never had a problem with the website. It’s fine. Then I got an email when it was assigned to a company. And then the contractors called me. The technician that came was fine. He had to fix the filter in the refrigerator, on the freezer thing. He also fixed the dishwasher.

In case I have problems, I had gotten AHS. When my toilet kept running, I called them and everything was automated. They then sent me an email and told me who the contractor was. They also gave me the contractor's phone number, but then the contractor called me and told me when they could set up an appointment. The guy came the next day and he was very professional.

The faucet started leaking all of a sudden and I raised a call with American Home Shield. Drain Masters was assigned for that call. Once the technician came to identify the issue, he came to know that the leakage is from the faucet. The faucet is not yet replaced but I have been told by Drain Masters that they’ll be scheduling an appointment today.

When we first started using American Home Shield's service, it was very good. Their rep gave me an introduction of what the service is and what it covers. he told me what to expect and what the warranty does with this and that. There was a time when I got my washing machine connected and started using my water but then the water wouldn't go down. It was only going down slowly. I submitted a claim to American Home Shield and their contractor came with their snakes. Something had gotten stuck into one of my pipes and one of the techs got it out. However, he made a mess of my basement. Now, my carpet and everything down there is stained and I'm not happy about that.

Home Shield replaced my water heater. They paid for the water heater but I was told to pay the cost and then to send it and they would see if they would reimburse me. It's easy to submit claims with them and I haven't had any problems before. But this last time, it was difficult to try to get an understanding when I'm reading the contract. I asked the person answering the phone and I was told it was part of their IT Department. I asked if there was a supervisor I could speak to She said she would go talk to the supervisor and then she came back saying the same thing. I asked for someone to call me back and she said no. She told me where I can get information but there was no resolve to the situation because I couldn't talk to them.

The owner of Cornerstone Construction Solutions came in with an assistant and took care of all the issues that we had with our air conditioner. They did a fantastic job and they were very professional and courteous. They came in with masks and took precautions due to the coronavirus. They're one of the best companies I’ve had come out from American Home Shield. I have been somewhat satisfied with AHS. There are times when I get a little frustrated with the company and that’s when I make calls and talk to somebody that I can barely understand.

American Home Shield does a good job. I wish the service call price was lower, but I understand. That’s expected. Recently, the contractor who came out for my unit was good. They came out, did the work and got it working.

We bought the house almost four years ago and just to make sure that things were covered and we wouldn’t run into any problems early in our purchase, we decided to get a warranty. We’ve had American Home Shield since we moved in to the house and we're absolutely satisfied. When the dryer started having problems, I did a request online. The first time I had a person call, we got Dave from DC Appliances. They had somebody professional come out a couple days after and he was great. He knew what he was doing and he told us what the issue was too. He had to order a part, and he said he’d be back the following Tuesday, and he was back the following Tuesday. We're perfectly happy with his work too.

The contractors called me, gave me a time frame and they were here within that time frame. It was a heating and cooling claim and they got it going pretty quick in that same visit. The guy working got it going within less than 30 minutes. American Home Shield did pretty good.

My dryer pulley went out so the dryer wasn’t rotating. My dryer crapped out on a Friday, but it took Kingdom Appliance until Tuesday to get out. That’s one thing that I didn’t like about that - it wasn’t very quick service. You put a claim with Home Shield, and then they all forward it to a local service here, and then the local service isn’t open Saturdays and Sundays. They’re only open Monday to Friday. So, by the time they contact us on Monday, they won't be able to come out until the following day. From the time we submitted it, it took four days for them to come out. It was good service. I just wish they showed up a bit sooner instead of me having to wait four days to get my dryer fixed.

The contractor responded kinda quickly. I didn't expect the same moment, but he came a couple of days later, and that was okay. He did a magnificent job and he kept everything clean. I felt that the dishwasher wasn’t repairable, but he did it and things are awesome now. It was an excellent service.

Home Shield was recommended by a friend. It took a little while to get AJ Plumbing Services scheduled in a relatively timely fashion. They followed up to schedule a first time to come out. They needed to order a part, they did so, and then followed up to put in the part, all in quick order. That was a very good first experience. I feel good about that. But I'm less rosy on any additional claim. We’re still waiting on a second claim where our vendor seemed to have gone silent for the last two weeks. I want to give them a bit of an easier time because Coronavirus. People are moving at a difference pace right now, but I would’ve loved a bit more for our oven issue. They also had to order a part and we haven't heard from them. Both claims were placed exactly a month ago.

American Home Shield normally sends Bard’s and that plumber doesn’t do me any good. I have not had a good experience with them. I had a good experience with Hers & His though and I wanted them back when I had a leak under the sink. I made a request online then I called because I wanted to get them and not the plumber that they used to send. The guy from Hers & His Plumbing came and he was very thorough. He did a good job.

With my electric issue, North Coast came out within two or three days. Bill, the gentleman that was sent, did a great job, was professional, corrected the problem, and I'm happy. It costs us $62, but you'll never know when the air conditioner, refrigerator, or washer is gonna go out. We've been with AHS for 18 years and with them, we don't worry if we have an issue because we know they'll take care of it. We've had to use them a couple times, and they've all been satisfactory.

AHS has been fantastic. Submitting my plumbing claim was easy. I called in on a Friday and the contractor was here on Monday. They needed to fix a leaky shower mouth and now, everything has been working great.

Our dishwasher stopped working and submitting the claim was relatively easy but I had a few minor hiccups. The first company they sent out didn’t work on that particular brand of dishwasher. That was kind of an unusual thing to happen. Then, Whirlpool came out and did what they said they were gonna do. They got it taken care of and left with no issues.

My air conditioner is old and rusty. When it was leaking, I submitted a claim with AHS and the tech that they sent out was fantastic. He was also very professional and very informative.

Sometimes waiting on contractors to call me to schedule an appointment has been pretty slow. It’s nothing that American Home Shield can control ‘cause everything gets sent over to the contractors. But that was a contractor issue, not necessarily AHS. As soon as I submitted the claim online, AHS gave me the name and the contact information to Rod Mechanical. I went ahead and called them. They did everything they could to get me in scheduled that first day that I called. It just didn’t work out, unfortunately. But they got me squeezed in an available timeslot. They had a gentleman out within a couple of days. He was extremely polite, courteous, very helpful, and knocked everything out real quick. Everything was taken care of.

My claim for a plumbing issue was done and that was fine. But there is one particular issue that I called in on Thursday or Friday of last week and the contractor came out on Monday or Tuesday. But they had to order a part and the part won't be here until next week. And that is an HVAC issue. I was also out of pocket quite a bit which is always disappointing. It seems to happen more often than not that American Home Shield decides something is not covered.

There was a time when I had a leak in my wall which was from the drain lines from the sink. I submitted a claim to American Home Shield and their tech from Steven Mills Plumbing came to do service. The tech was good. He explained what he was hearing and what he was doing. He had to cut a couple of access holes into my drywall and he asked me first if it was all right if he would cut in there. He had to come back on a different day 'cause he had to order a new pipe and other things for it. Now, everything is okay.

I’ve been with American Home Shield for a year now and a little bit. They’re timely and since I’ve been here, I've had two calls. It has been a good deal for myself because I don’t know about those heaters and things like that, and they send people that can handle it. They’ve done it all times. When the contractor came out, they did a good job and checked everything out. The last time they came out, they didn't completely see one of the brackets because he said he just pushed it in there, and it worked. Now, I got the air conditioning going and it's working good. The technician was friendly, very professional and on time.

One of my friends that live near my neighborhood recommended AHS. Their contractor, Burleson Services, did everything professionally and I’m very satisfied.

All Hours Emergency Plumbing came out. I knew they have a timeframe between 12:00 to 5:00, but I was under the impression that the guy was gonna come out at 11:00, from the dispatch people. Apparently, they weren't coordinating with this so he didn't come out till about 4:30. It was okay, but they shouldn't have let me wait at home. I had to do some things that were very important like doctor's appointments and a few other stuff, and I couldn't do 'cause I was tied up. I was sitting there waiting and they kept on putting me on hold for so long. That was a waste of time.

The AC unit would turn on inside but it wasn’t going to the outside unit to turn on the fan. The contractor who came for it was pleasant. He was very respectful. He wasn’t able to fix the issue though. He had to call AHS and let them know what the issue was. He left me a paper saying that there was a low voltage. He believed there was a break in the wire somewhere.

In the middle of the Pandemic AHS acted promptly and with deference to our situation. Our refrigerator malfunctioned with a fully loaded and freezer (because of the pandemic issues) and the challenge of having to keep my diabetic supplies cold AHS expedited, in as much as possible, the service call. Together with one of their contractors in my area (Murrieta CA) Zen Appliance Repair are acting in the most compassionate manner.

Updated on 05/21/2020: Was told by AHS via email to hire any licensed and insured HVAC contractor to effect timely repairs. I did so. We were told by (3) different HVAC contractors that trying to locate a leak in a 15 year old plus system would not be cost effective. Chose the Contractor that we felt most comfortable with and had the following done: Replaced Condenser, Line Set and Evaporator Coil. All is well. They did an excellent job. Forwarded receipt to AHS on 05/11/20. Have not heard from AHS since and quite frankly I don't expect to.

I have had many contractors work in my home. I decided to get AHS coverage. This has been the WORST experience I have ever had! My hot water tank stopped working 4 weeks ago, and I still don't have a replacement tank. When I called customer service, I was repeatedly disconnected after being on hold for 20-20 minutes. I have 23 calls into their customer service line. They have ONE contractor that they use in the Richmond, VA area. The contractor appt took almost 4 weeks after they assessed that I needed a new tank.

I have been pleased with the reps of AHS when I've submitted claims over the phone. The guy that came out for our recent claim was fine. He went right to work and had us fixed up in no time and he was gone. We've enjoyed AHS.

I’m very grateful for Alvarez Plumbing. They came out right away when we called, so they’re a great company. When I called American Home Shield, I asked if they could give them the business, but they gave us somebody else first who was about 45 miles away and it was someone we never could get ahold of. When I didn’t hear from the other company, they contacted Alvarez, so I was happy with that. However, I’m getting to the point where I’m ready for the renewal of my American Home Shield, and I’m trying to decide whether or not I want to do that because when I call them, it’s always so hard to get people out right away. It’s no skin off their back to have someone call you right away too, but it'll be 48 hours before you can hear from somebody.

Something happened where my heater messed up and AHS came out and fixed that. Then my refrigerator had messed up and I wound up getting a replacement for that. It’s worth having a home warranty. If only AHS has a warranty on shingles and stuff on the house, that will probably make people more interested in them. With my electric issue, I called the night before and the next morning MidSouth Electric was right here to find out. Usually, I have to wait two or three days to get somebody to come out, but they were out the next day. What happened wasn’t my problem, it belonged to the electric company, but the tech had to tell me that because I didn't know. He was very professional in doing it.

Whenever I have a claim, I call Home Shield and it's pretty easy. But now is a little worse. The drain in the sink was clogged and I called them. It took about 10 minutes to get through. But other than that, the contractors were great and very helpful. They did really well.

Union Express came on behalf of American Home Shield to service our recent heating claim. The tech had good knowledge and everything went fine.

When the technician came out for our air conditioner problem, they located some issues that they felt needed urgent attention. They ordered certain parts, came back, and did what they felt like needed to be done. We've had AHS a long time and so far, so good. Once we have a project, they refer it to contractors. However, there have been times when we've had to change out the contractors.

It’s the fourth time I’ve had Elite Appliance come and check my washer. Supposedly, they fixed it. I did my first load and the agitator just popped out of the washing machine. They're supposed to be coming again to try to fix it. The guy was nice but it was just not getting fixed. They try to fix something and mess something else up. I’ve been without a washer for a while already. It’s very frustrating, especially now that we can’t be going to the Laundromat and we can’t leave the house.

Everything seems to be fine with American Home Shield. Recently, they sent out a guy from Smokey's Garage Door and he was outstanding. He was super helpful and nice. He went above and beyond and my experience with him was amazing.

My air conditioning unit wasn’t working and it was easy to submit a claim for it with American Home Shield. It took just a few days for someone to come out. The work was done very quickly and it was fixed. So, I’m very satisfied.

I’ve been happy with American Home Shield. It’s easy to do claims and when they had Miller Pools come out to service my pool filter, it was efficient. They came out twice and the guy who helped was Cody. It was incredible communication and he was punctual. I never met the guy before, but I talked to him on the phone and he was very professional in his communication, which I can say is not normally the case with a lot of other pool companies we’ve dealt with. So, I’ve been very happy with the service they’ve offered us.

I’m really happy with AHS because we’re gonna re-sign. We got the service when we bought our house because we insisted on a home warranty, and the sellers had to pay for it. My refrigerator has gone out, and I’m getting a replacement. All I had to do was pay a service fee and disposal fee. We’re waiting for them to call us to tell us when they’re gonna deliver it. I've told them how happy I am. When I first started out, I caught the person on a bad day, but when the conversation was all said and done, she made it right. On Time Plumbing & Heating came for a blockage but has to come back and replace or repair an issue. There’s a breakage because there’s a rip in the line. In order to find the rip or where the breakage is, they had to send a camera down, and then dig up a spot. It’s a hundred-year old house.

Anders Air Conditioning's tech showed up. He was efficient, got the job done and did it in a timely manner. Everything about that claim went very good.

I made a service order when the AC unit on our house wasn't producing cold air and it was easy. I just went to the website, submitted an issue, and they assigned it to somebody quickly. The contractor called within 40 minutes and they scheduled to come that same day as well. They were looking at 2 o'clock, but they were able to come out around 10:00. The issue was a burnt capacitor, probably because of storms we've had previously, and they were able to make the fix.

I had a claim that required a plumber and I paid my $100. American Home Shield said they could not find one of their contract plumbers to do the work. If I would find one and get an estimate, send it in, they would potentially okay it. I found a plumber and he told me it would cost less than $100 to fix. I went ahead and had it fixed, and I paid for it. Then American Home Shield said they weren't gonna pay for it. I told them to just give me my $100 back. That was the only complaint I had. Recently, All American Pools came out for my claim. They fixed it so everything went well.

When I first talked to the contracted company, the lady asked me if I had a credit card ready. I told her that the claim went through American Home Shield and that everything was supposed to be covered. She said, "No, no, no. You have to have a credit card ready." But the guy who came was totally different. He was very knowledgeable. When I raised the matter, he said there was no problem. He understood what was going on and he took care of it. He knew what he was doing and it was nice. I liked him. Everything was fine. I have really enjoyed working with AHS. They really know what they're doing. They are reliable. I got a call right back in about 20 minutes. We've got the whole house covered. When you're in your 70s, you feel more comfortable if things happen that way. They work out good.

We called American Home Shield via phone for the hot water heater and a crack on the trap in the bottom sink. We spoke with a person and it was good interaction. It didn't take long for them to get the people out here too. Mr. Rooter Plumbing of Abiline came out in two days and they cleaned the water heater as well as replaced the trap under the sink. It was good.

My refrigerator was not working. I submitted a claim online and it was good. It showed Handy Andy would be the person coming to fix it and within 24 hours, he called and scheduled. The service was perfect and professional. The tech knew what he was doing. He was quick and he solved the issue. For cases like this where appliances break down, I'd recommend Home Shield for the protection needed for appliances. If you don't have any, have it protected.

Somebody told me about American Home Shield and I thought it would be good to have, so we've always had it. It's great and I couldn't do without it. Recently, I had a problem with all three of my appliances. My dryer was making a horrible screaking sound that drives people nuts. My brand-new washing machine wouldn't come on and it just so happened the warranty had been out for two weeks. I've had trouble out of my washing machine before and the warranty people came out and put something on it. It couldn't be fixed by warranty though. Also, the heat escapes out the front of my stove and it's making stuff longer to cook. When I put in my orders through American Home Shield, the agent did very good.

The claims rep was lovely when I called in. My refrigerator needed some parts to it because it was leaking water. GE did a wonderful job. They fixed it and everything is fine right now.

In the last couple of three years, we would get American Home Shield and they would assign me a contractor. Within four days (sometimes it was up to a week), they would come and they would say they have to order the part. We would then have to wait almost another week before it was finally fixed. We also have American Home Shield in our rental home and in one of the cases, that same thing happened. Our daughter happens to live there and she has two small kids. After four days of the water standing full in the washer, the contractor said it was the pump. He went back, ordered it and it was going to be at least four more days. Our daughter's husband took the washer apart, went to the water pump and it was a sock in the water pump. He took out the sock, and it worked.