American Home Shield Reviews

Everything was fine with my electric claim. I called AHS and dealing with their rep was good. The contractor's knowledge was good and he fixed the issue in 15 minutes or so.

The dryer wasn't heating and the washer was making noise. We called AHS through the phone to file the claim. Adams Appliance Repair was very good. They were very nice and they knew what they were doing. The technician was great. He was on time and he called. They did everything they were supposed to. I hate American Home Shield, but that was one of the best calls I had. This claim worked out fine.

When I submitted a claim to American Home Shield, their contractor, Alex Pool Service LLC, came out the next day. They techs came really fast and they provided very quick service. Everything went well and they took care of the job. We are very happy with them.

The service from AHS is solid and they do exactly what is advertised. We’ve had some pretty good contractors and have had no issues with them at all. I had a couple of different plumbing calls over the last three years and everything had been resolved.

We moved into this house last August and the previous owners provided American Home Shield for us. They are good and but I wish they could lower the cost of the deductible. Other than that, there was no difficulty in making claims. I like doing things online and I made a claim online when the water dispenser of my refrigerator was not working. Tommy D Appliance came out and they were good.

Every time we hit the light in two of our bedrooms, it would make like a sizzling noise. I just called AHS and it was already taken care of. The guy from State Electric came out and replaced that. It’s a very good experience.

I reported two issues. The heating was not working. It was not heating up the house. There was a little switch inside that needed to be flipped that nobody had an idea about, and the Altus tech just came in, flipped the switch, and left. I paid 100 bucks for that. The other issue was with the hot water in one of the bathrooms. There was hot water in all other places except that. The guy came in which took him two weeks to do. I guess he only contracted that work for Home Shield, even though there are a bunch of plumbers around here. But nonetheless, he came in two weeks later and looked at the problem. He took it apart and put it back. He couldn't figure out the problem and he left saying either Home Shield would contact me back or he would do it. He wasn’t very clear about it, but it was Home Shield that did.

I had a heating problem and American Home Shield designated Metropolitan for it. That claim was okay. But there was another problem with the refrigerator and the contractor who was sent out said they Mickey Moused it. They charged me then they never came back. I’m not happy with American Home Shield’s choice of contractors. During the whole of last year, every time we called the warranty company for service, the contractors came out but it seemed like they were just there to collect their $100. They were not interested in fixing anything.

American Home Shield does a good job. But how easy or difficult a claim is depends on what the claim is. I don't like that they are really restrictive as who they use as their service people. We’ve been with them for 10 years and now, they’ve changed to 15 different service people. You never know who you are gonna get. That’s my problem with them. Otherwise, contractors come in and they fixed the problem. And it’s okay. We’ve looked around and American Home Shield is the best warranty we found. Some of the others say they cover things but they really don’t if you get down the bottom line. They give you a certain amount of money whereas American Home Shield pretty much covers what you got a problem with.

We had three things break at one time. We had the washing machine, and then our oven door broke and then the refrigerator handle broke. Active Appliance handled all three. They were extremely professional and polite. So far, everything's been good. I was extremely satisfied, especially during these times. They were very cognizant of wearing all the protection gear and coming through your house. They were great. They also followed up and some parts had to be ordered.

AHS was just recommended to me. This is the first time I’ve ever started a claim. I tried calling, but it took too long, so I ended up just doing it on the internet. Air Connection Mechanical sent about three different technicians out, and every time they left, the issue was resolved temporarily, and then the next day, I have to call them back. American Home Shield sent me an electrician because the AC company said it needed to be electrical work. The electrician said it’s air conditioning. He left and he’s going to file a report to get a different AC company out. He’s supposed to send that within the next 30 minutes but it sounds like AHS might be backed up so it might take longer.

Submitting claims to American Home Shield is easy enough to do. However, the first time I had an issue with my washer, they sent someone who couldn't work on my washer. Then, when they sent somebody who could work on it, they didn't have the parts needed. Those parts needed to be ordered. But then, the same part went out within a week and they had to order that again. It took a while to get that claim done. It seems that none of their contractors have parts on hand. Still, the washer has been fine since then.

We had a faucet replaced. It didn't feel like the parts were covered based on what the contractor told me. So, that wasn’t very clear to me going into it, like if a faucet needs to be replaced but you get a really cheap plastic part. It’s not the same as what you have if you don’t buy one yourself. We had another claim wherein the AC unit fried all the key parts. Next Generation came and fixed it, and replaced the compressor and some of the electronics that fried. That went great.

We had a problem with the refrigerator, which ended up being my stupidity. We thought it was a problem with the dishwasher when it was actually with the garbage disposal. AAA Appliance Services came out and they ended up fixing the fridge. The water wasn’t working. The company that came after AAA was great, though. American Home Shield is a fantastic home warranty provider. I’ve been with AHS for probably seven years. The only time we ran into a problem with them was Thanksgiving time when our dishwasher broke. It took four times before it was finally fixed in January, but that wasn’t their fault. Crap happens.

I was a customer for four years and wanted to modify my contract to remove the coverage related to our pool since I had a new one installed. I spoke to four people who told me this wasn't possible and when I finally spoke to the fifth person they mentioned they could make the change. Best case scenario the four people I spoke with were inept and untrained or worst case the Company's business practices are completely shady. As a result I cancelled my policy and went with a competitor. Additionally, they charged me a cancellation fee which I happily paid to distance myself from their business. There are other options out there that are better than American Home Shield. Definitely would not recommend.

When the pump underneath the dishwasher needed to be replaced, the guys that looked at it were great, but the guy that came to put the replacement in was kinda average. That was a first for me because AHS has always sent really good people. He did the job, but we called back because he needed to come back to finish it. There was a piece of molding that I wanted the dryer to sit behind, but after he first came, he had it sitting on top of the molding. When he came back, he did the best he could. It’s now mostly behind the molding now and I’m happy with that.

This is my third year with American Home Shield and I’ve never had any trouble. Things have always been in a timely manner. My last experience with them was good. Neither the refrigerator and the freezer was working and SamsSon Enterprises was sent out. They replaced a part then the refrigerator worked well for weeks. But the freezer froze up again. SamsSon Enterprises came back and he figured out the problem. There was a setting that wasn’t set right. They fixed it and it’s been great ever since.

AHS did a great job when the spring on the garage door broke. Submitting the claim was a little too easy. So for own sake, we called to verify that everything went through. It worked well and I'm pleased right now.

I had a garbage disposal issue and I reported it to American Home Shield on a Thursday. I got a call from their contractor, Drain Masters, who came the next morning and did the job. The tech happened to have the needed part in his truck. My issue was fixed and I was very happy with the service. Drain Masters was great.

My dishwasher seemed to be stuck in washing mode but we couldn't see water coming in. We discovered that water had been leaking down to the floor and through the basement ceiling and all the way down to the basement walls. I submitted the claim to American Home Shield online and Repair Shack, their contractor, came within a day or two. The tech gave me a two-hour window that morning and he came right at the beginning of that window.

Submitting a claim was pretty easy and I did online and on the phone. American Home Shield was having an AC company come out then it took a minute to get hold of one that was qualified. I had to call in ‘cause I have no AC and it's 85 degrees in my house and I didn't receive a call within the 24th or 48th hour. Airtron Inc. came out. They weren't able to fix it but they did their job and were professional.

The outdoor AC unit went out and we requested service online. Cote's Mechanical was out the next day and they were very good to deal with. They had to order a new unit and come back and they were wonderful during the installation. Home Shield has been great to work with.

Adam's was fabulous and took care of everything. The tech did a great job. I’m leaving my current condo and I’m probably gonna have Home Shield to my new place.

My air conditioner wasn't cooling one time and I called American Home Shield. Their rep was knowledgeable and had a good personality. Upon submitting the claim online, I set the appointment up with their contractor, Comfort First Heating & Cooling and their tech showed up within five minutes. The tech's professionalism was very good. However, he said that my system had a slow leak of Freon. I told him to find it and fix it as the claim is costing me 400 dollars out of my pocket. He said that would take too long. He said he could put something that would automatically seal the leak as my system was running.

I have been impressed with the people that AHS has sent out. I have had friendly and knowledgeable people. Last year, we had a mini-refrigerator go out and I had been kinda frustrated. It is still not resolved. They said that I needed a new one, but they would not get it for me. They said that I needed to find one and then they would reimburse me. I've kind of shelved that and haven't followed up on it. When I call them about it, they said that there was no limit and that doesn’t matter if I wait a couple of years. They've got in the system that they owe me a refrigerator. Whenever I get one, I can contact them and they will send me a refund. I would’ve wanted them to have brought out a refrigerator and put it in. When the panel on the heater and our pump were not working, Expert Pools came out. When they looked at the pump, they said the issue was the capacitor. They replaced that and the panel, and everything has been working properly since.

My mom called and said the AC was not working. The way American Home Shield handled the claim was fine and they did what they were supposed to do. The contractor A+ Comfort Air & Heating came out after a couple of days. I've been with this home warranty company since I bought the house back last summer.

We’ve had American Home Shield for almost 10 years and we’ve never had any issues. We’ve submitted claims and they have paid them. They sent Appliances Services for the dryer. It stopped drying. It didn’t come on. I did the claim online. It was easy, and the website was very good. They told me that the contractor will contact me within 24 hours, which they did. The tech changed a temperature sensor and the dryer has been great since then.

I have American Home Shield on two properties and I've been with them for 20 years or longer. Anytime I’ve had difficulties at home that seemed to be pretty major, I’d give them a call and they’d be right out there within 24 to 48 hours. One time I had one issue out here in Cartersville with the gentleman that came out that was sort of abrasive and didn’t seem to know what he was doing. I told AHS and that was the last I’ve heard of him. Then recently, Mr. Appliance came out in Douglasville and they were great. All in all, I’ve never had any difficulty with AHS and I’ve also tried to show it to other people.

So far, I've had problems with two of AHS's contractors. And I was very dissatisfied with their work. The first one was LA Appliances. I put in a work order in July and the first item was fixed in September. Then the second item was fixed in October. The first three times I called, I was told the company had to order parts. Then after that, I was finally told that somehow, the claim got put on the backburner and that they were gonna take care of it. They finally did, but it was bad business because it took a long time for the work to get done. Other than that, I always get good service whenever I deal with American Home Shield. The representatives try their best to handle me the best way possible.

I call in when submitting claims to American Home Shield and I’ve had no problems. I did it on a Friday for the heat pump and the contractor came out on Monday since they were tied up or weren’t coming Saturday and Sunday.

My experience, so far, has been a pleasant one. I called American Home Shield and I told them that the system comes on but cool air would not come out. They sent me someone, the person came and he was professional. He said that there was an issue with the compressor and then he fixed that. He then turned the unit on, and it was working.

On our most recent claim with American Home Shield, Conklin Plumbing came out. Their service was great and they got everything taken care of. American Home Shield should have more English speakers when you do call in and have a problem. Their customer service reps speak English but you could tell it’s not their first language. It’s very heavily accented. It’s not every time, but the majority of time, it’s not as easy as it could be.

Matt’s Plumbing did the garbage disposal and it went perfectly. Everything was done professionally, the garbage disposal works fantastic and has no leaks so the tech gets an A from me. I liked him.

The technician from Kelly Bros Electric was to the minute on his arrival time and did the work. He was very cognizant of safe distancing, got his stuff done and moved on. Our air conditioner has been replaced. We’ve always felt very comfortable calling American Home Shield for service and getting things done. But because we’re in a small town outside of Austin, sometimes it gets delayed for them getting somebody who comes to this area to work. We’ve had to wait a couple of times until somebody could work it in. Other than that, we’ve always been pleased with it.

Everything went fine with my recent claim with AHS. We just had to do a couple of visits. There was some miscommunication on what needed to be fixed between myself and the people that take the ticket. So, the contractors would only do what was on the ticket at the time. And I had to call back in to get them to come back out to redo the other stuff.

The water heater was leaking and we filed a claim. The guy from Plumbers came out and he checked exactly the leaks from the water heater. A week later, he called to let us know that it was $749 for the labor. I said it was too expensive because we have the Home Shield cover for the water heater and we were expecting maybe we can pay another $100 or $200 for the gas pipe to reconnect to the new water heater. The job is still not complete. We called Home Shield and reported. They said they may send a different guy to finish the job in 60 days. I’m still waiting for the new guy. Also, we just called the other day because one of the AC units is not working. The contractor found out it's the compressor and we're still waiting for Home Shield to approve so they can come out and fix it. My experience with Home Shield is excellent. I love it.

About a month ago, my heater would not start. I went through American Home Shield's prompt system and I told them what it was. They assigned me H.D. Service Company. They contacted me and made an appointment. Something was burnt and they replaced it the next day. I like the service provided and my unit is working fine. It has been a very good experience.

My friend is a Realtor and recommended American Home Shield. I liked their history. For my first claim with them, they sent out BJ Home Appliances and they were very responsive. Their tech was very meticulous and quick, especially in this shelter-in-place time. He did a great job. Once he left, I had a follow-up question and he returned my call right away. That’s why his customer service is very good. I would recommend him. This was like a great experience and it all worked well so I was very happy.

I had a very good experience with the young fellow who showed up to do the repairs. He was a gem. The company was Appliance and Refrigerator Hospital and I would recommend that company in a heartbeat, especially him. He wore a mask when he came and we kept our distance. He also wore booties and was very considerate. Major kudos to him. Everything was also scheduled in a timely fashion and he did a very nice job. I was very happy about that. But I had a terrible experience with my Thermador range. I love it and I don't wanna have it replaced but a dial was broken. So while the young man was here, I asked if he could check whether I could get a new knob for it, and he did.

We had a warranty when we built this house and that warranty company went out of business. My brother has been a member with AHS for over 20 years now and he gave us this warranty company. So we contacted them and we had been with them ever since. We like American Home Shield. Customer service is in America and that really says something too because we can talk to them. They're really sweet people and they always help us. My son just bought a house and we sent them to AHS. They're going to get a warranty for their house.

I’ve had another company I’ve used for years to come out and clean the filters for maintenance kinda stuff, which isn’t covered by American Home Shield. I was complaining about one of the downstairs unit not heating so I called American Home Shield to find this out. My maintenance guy told me it was a certain kind of a valve. It ended up costing about 800 bucks. I read the ratings, and I didn't like the ratings of the Epic people. I called them and told them I’m kinda concerned. There’s a lot of negative stuff here. The rep said he would make sure to send out one of the more senior guys. So I waited, and they came out, they looked, and the tech went out. They said it was a breaker on the wall here.

The dishwasher was not working. I called American Home Shield but nobody came out the first time. The first company closed because of Coronavirus. Chris’ Appliance was the second company that had to get involved. The technician was here within a day and everything was taken care of. He did the service and got the machine working. He was top-notch and I would utilize him again.

I've been with AHS for 24 years now. I contacted them for a claim for my AC unit and their contractor, Cyrus Plumbing & Air Conditioning, came out. The techs from there were knowledgeable.

I like to call my claims in with American Home Shield. When my garage door just wasn’t working, they assigned Sam’s Garage Doors to that claim. Their guy fixed it. But I don’t care for AHS because this was the only time they fixed something. Everything else had been an issue. I have a dishwasher that doesn’t work and they said it’s not their problem. I’ve been handwashing all my dishes and I’m just gonna have to buy my own dishwasher because I don’t how to fix mine. I sent pictures of what happens after I wash the dishes. The two technicians that AHS sent out lied. One person said he told me how to flush out the rinse compartment but he never said a word to me. I got a turkey baster and tried to do it myself after hearing that this could be done. It hasn’t helped with anything.

We bought the house three years ago and we’ve already gone through a refrigerator and the stove that needed to be repaired. The people had a Samsung kitchen suite. They had the refrigerator, oven, and dishwasher. And so far, the refrigerator had an ice machine that just wasn’t repairable. We had water constantly coming out of the front door from the ice machine. So, we now have a GE refrigerator and Home Shield was helpful on that. It took a little longer because I live rural, and perhaps that’s a problem. Whoever Home Shield contracted with, he was difficult to deal with. He did not call back. Things were not done in a timely fashion and that unfortunately reflected badly on Home Shield when it was just who they contracted with. But now that they have Sears, we have zero issues and zero problems.

A coworker of mine recommended using American Home Shield and so far, my experience has been great. I did a claim online for my garbage disposal and there was a message stating which company we were assigned to, Matt’s Plumbing Services. I called the company to find out when our appointment was. They told me when they could come and we scheduled an appointment. They were pretty good. A technician came fairly quickly and she just replaced our garbage disposal so everything was great. It was quite easy. So far, our garbage disposal has been good.

I can call American Home Shield and report anything, and it’s only $75 for them to come out to fix it. The people that they send out are reputable and professional. So I’m not afraid. I’d get the text messages that the tech is coming, when they’re coming and how soon they’ll be here. So safety is a big thing and I really appreciate that. Then afterwards, I’d get a survey as to how well they did and then if something happens, I can call them back and cancel as long as the person has not shown up and they’ll refund the $75.

Piedmont Mechanical came out and things went great. Submitting the claim was easy too. The Freon wasn’t in there and they charged us for that. It would be nice if American Home Shield covered the Freon, but I know it's not going to happen. Still, there was a $10 discount off, then it was $80 a pound and the contractor was good to go.

Dan’s Pro-Lock was very professional, quick and willing to work with us. Overall, it was very good. It went as well as it could be, considering the circumstances. It was an email request for the service and then they reached out to schedule an appointment.

Our house was built in 2008 and we were coming up on our 12 to 15 year mark, which is when things usually start breaking in the house. It made sense to get a home warranty. My brother had American Home Shield with his new house and he was very happy with them. I was looking for something and that fit the bill. I bought it in December and when I had some damage to the circuit, I made the request on my phone. They did a good job with that. They met expectations, including the 24 hour timeframe given in the app. McClerklin's Electrical came out and fixed the circuit.

We’re happy with American Home Shield and everything went great with Tex-Air Heating and Cooling. The fan went out on the AC unit. One of the capacitors that powers the fan went out. The first time tech came out, he had to come back because he didn’t have the part so he had to order. He was a nice guy.

I purchased the refrigerator on April 1 and I got it the same day. And when I got it, one of the features that I wanted and liked was the feature of the water dispenser and ice. And so, I couldn't get it. The technician plugged it up and he put the handles on and left. He did draw some water from the refrigerator before he left. He told me that I was to not drink the first two gallons of water or use the first tray of ice and that I should dispose all of that. And so, it was the next day that I went to pour water so that I could drink it. But I didn't get any water. It didn't respond at all. And I looked at the ice tray and there was no ice in the tray. So it had not worked at all.

My first email to American Home Shield was that I had a dishwasher leak and then, I emailed them and I told them it may not be a dishwasher leak but a plumbing leak. The contractor came out and he was nice and did a good job. He found out that it was a plumbing leak under the hose. He said that the original builder didn’t put a little seal in so it wasn’t covered. He then contacted Moen and was able to get the part sent to me. He was gonna put it in but he was gonna charge me $75 to do it, which would have been welcome, except that it was such an easy thing that I did it myself.

I called because Home Shield had this thing where we can add an item that’s not on our Pick 10. I talked to a representative like, “What if I’d like to add an item?” and the rep had no idea what I was talking about. I got through a supervisor who also didn’t know what I was talking about. They don’t know the products they’re selling. This took like 45 minutes when she said, “Oh, pick one where?” I was getting an estimate of what that extra item is gonna cost me for a serviceman to come out and I got a big fat runaround.

I kept calling in to American Home Shield 'cause one of our rooms is hot. Someone was supposed to get back to me from the air conditioning contractor sent by AHS for a previous claim from last year. After several attempts, they never did. I called AHS several times and just dropped it. The contractor said that someone would contact me from AHS but no one ever did. I've had AHS's service for 20 years and this was the only time I had an issue that never got resolved. Still, I recently had an AC unit claim and AHS sent A-US Air Conditioning of Texas to service it. Everything went well and the techs who came were great. They walked my husband through. Things have been great with AHS overall.

When the disposal went out, I like the guy who came. He gave me a tip on how to do it myself next time.

I had American Home Shield a few years ago then I switched to another warranty company. This year, I came back to American Home Shield. I hope they can cover more items so homeowners would not worry whether some of the items are covered or not. I hope those items that wear out often could be taken care of by the home warranty. That would really make this more valuable. Otherwise, their claims process is pretty straightforward. Everything’s good. The contractors were very professional and they wore gloves. They also protected the shoes when they came to my home so as not to make the floor dirty. For a claim I filed online, that somehow did not fully go through so I called and that got that taken care of. Someone from BB Lewis Plumbing came out and that technician was very professional. He fixed the plumbing stoppage issues so it was good.

Some part of the breaker was going bad. American Home Shield found Electrical Service Professionals and scheduled everything for us. The contractor was able to replace the missing part very quickly. Everybody that we've encountered through Home Shield has been very professional and very knowledgeable.

I called American Home Shield to put in the garbage disposal claim. Everything was good with US Plumbing. The tech fixed everything. Took him probably about a good 45 minutes. However, I checked this morning, and I noticed that I’m having problems with it. They went out here about three or four weeks ago and it looks like I’m gonna have to call them back ‘cause something is not working right. I’ll call them to actually put it together since they have the warranty. The AHS coverage is convenient. When you call, the service comes out the next day. The only thing is the deductible is kinda high when you pay for them to come out. I don't want to pay $125 when it’s already put together.

Our heater would not turn on. The technician from A-US Air Conditioning thought we were going to need a new thermostat, so he poked around with that. He put new batteries in and looked at the unit. Then it was good to go. About a month ago, I went online to request service for our refrigerator. AHS sent me an email saying that Superior Appliance would call me. This was on a Sunday night. I called them right back when I got the email because I had told them that Superior had been out to fix my dishwasher last year and the fella they sent was so incompetent that I couldn’t stand it. So I requested this time that you switch contractors. But when I called back, I got this young woman on the phone, and I could hear a baby in the background. She had a very thick accent and you could tell she was reading from a script. She said should check and then there was nowhere in my notes in their system that I asked not to have Superior come out again.

Filing my claim with AHS was the easiest ever. I called up and somebody was already finishing up. The contractor was over within an hour. We couldn’t keep the pilot light lit and he had to replace a coupler. The problem was taken care of within a couple of hours. I've heard horror stories, so I was bracing myself, but I didn’t have a problem at all. It was the first time in all my years that I've had to use AHS myself. We've had rentals in the past and they’ve used the insurance, but this was pretty awesome.

We had a bad circuit board in our outside compressor. It took the Air Doctor tech a little time to get the part in, but it was good. Home Shield's customer experience is fine.

We’ve had so much repairs lately and recently, we submitted a claim with AHS for our oven. The process was easy and within two days, the tech from Professional Appliance Service came out. He was very nice and the oven has been working since the repair. I have another claim right now for the hot water heater and they had to order a part, so we have been without water for seven days or more. But the techs are supposed to be coming out today. All in all, things have been working well with AHS.

Home Shield likes to try and be in control when I don’t really need them in the middle. Kenneth Buggay comes out twice a year and looks at everything. If they find something wrong, we would call in and Home Shield would say they would get somebody to do it. But Kenneth Buggay has already fixed it and I'm just trying to pay somebody. We don’t even bother with Home Shield for most things. But with the air conditioners, it’s been helpful for us, and that’s mostly through Kenneth Buggay. When we work with Kenneth, it makes everything easy. They're good and I would use them with or without American Home Shield.

I’m a Realtor and know the value of home warranties. And when I bought my home, it came with AHS, which I highly recommend. Submitting my claim with them was easy and simple. The contractor did a great job re-sealing and setting up a toilet. I'm very satisfied with the experience.

Submitting claims to AHS has been pretty easy. We had an air conditioning issue and they sent Comfort Experts to us. They were at our place in three or four days and the tech who came out was courteous. He figured out what my issue was and did a great job. Things have been working well with my AHS warranty. It's definitely worth it.

The customer service sucks. My microwave broke. Home Shield refused to replace it because they said a power surge fried it, even though an electrician told me something different. They didn’t even bother to tell me they denied the claim. I had to call for a follow-up because the appliance guy told me, “Yeah, they’ll come out and replace it once they tell us to go ahead.” And I never heard anything again. So, when I called them, “Yeah, it was denied.” “Well, why?” And that was after three calls because the previous person told me, “Well, we’ll research and get back to you,” but nobody ever did. Home Shield also said if they had to send another person for another opinion and they disagreed with me, then I would have to pay another $125. So, I’m canceling my contract as soon as it’s up. Don’t waste your money. In the long term, I’ve spent more than I’ve gotten out of it. It's not worth it.

I have two properties on American Home Shield. I've been with them a long time, probably 23 years, and I've always been happy with them. However, the website works about 80% of the time. Sometimes, it's a little glitchy when filing a claim. You'll submit and it doesn't submit. It goes back to the beginning. I had to submit one claim twice because it ignored it after I hit submit. But other than that, it works.

The normal process with American Home Shield is I make the call, and within a day or so, the service company calls me, and then they come out. DNB Plumbing Home Services came a recent claim. Water was backing up in a pipe and I needed that cleared. Contractors usually do a good job. AHS handled the plumbing claim fine, but my oven situation was handled poorly and I’m dissatisfied. In fact, I requested help on it in January. There is a plan in place to replace it, but we’re three and a half months out now. Most of the other times that I’ve called them out, they’ve done exactly what they said and exactly when it was gonna happen. Everything went perfectly. But with the oven they just kept putting me off.

I submitted a claim to American Home Shield for my AC unit and their contractor, CityLine Air Conditioning, came out to do service. Things went nice and easy. The blower motor of my unit needed replacing. Some dirt and dust got caught in there and shortened its life a little bit. The techs had to order the parts needed. Still, the resolution was quick.

On Friday night our Fridge quit working. When we found it was out the next morning we contacted Home Shield to get someone out to fix the problem. The first company they provided did not call us so I called them, but they were closed on the weekend. I called back to Home Shield and explained to a second person that the company they provided was closed and could she find another company that was available to look at my fridge. She said she would and stated that she found another company and that they would be calling right away as she upgraded our issue to urgent since all of our food was spoiling. That company did not call us so I called them, and they were closed for the weekend as well.

First contractor - said they're going on break and won't be back for three weeks. I called AHS and they got another contractor. Second contractor - Walked halfway up my walk, then turned around and texted he couldn't make it. I called AHS and first operator left me on hold for 29 minutes. I hung up. Later that day I called again and the operator left me on hold for 34 minutes. I hung up. Third contractor - Came out and said he had to order a part. A week later he called and said he'd be at my home at 6:30 pm. It is now 10:28 pm and he hasn't shown up. I am going to cancel my contract as soon as someone repairs my washer.

When I first started with Home Shield, there was some issue with documentation on my end and two different people called to confirm the same thing. It was super smooth and seamless. Our AC unit stopped cooling, which was a little concerning for us because we just got it installed early last year. We filed a claim and Alan from A-US was a very nice tech. He was wonderful and he worked quickly. He asked for me to open doors especially with the pandemic and the current climate. I completely understand that it was also a self cleaning mechanism that he had, that he was thoughtful enough to ask for that and not just doing it on his own and to keep from touching things. He was super efficient in a lot of ways. He said there was a coil that was blown and he had the parts with him already, so kudos for being prepared. There was nothing about the visit I didn’t enjoy.

I have two homes and I renewed my other one. I was gonna use American Home Shield but their fee is higher than most people. And if you have a Freon issue, other people don’t charge the extra Freon that American Home Shield does. Also, it’s hard to get through to American Home Shield on the phone. It takes forever. So, it’s easier if you booked everything online with them. I was worried that the AC was running too much and maybe it was low on Freon. The guy came out, put the thing, checked it and said that there was nothing wrong with my unit. He was friendly, nice and professional. He came on the same day I called. I have had issues before which took forever but maybe because of this Corona thing, people are not busy. Most of the time, it takes several days for them.

I usually call in my claims to American Home Shield and it works well for me. It has been a great experience. We haven't had any issues with them and all the people they’ve sent out have been wonderful.

The pool didn’t fill up automatically like it was supposed to. The pump does it but it wasn’t working. We had to run water in the pool. My husband called in our claim. However, because with all this stuff going on, the technician from Unified Contractors didn't show up for almost two weeks. Home Shield even called. They talked to a contractor and they couldn't get through. We called one day, at least by the day after, because it was the weekend and the tech didn't show up, and told the customer service what was going on. Home Shield followed up and then they finally sent somebody. He finally came out the following week. At the time of this social distancing and all that, he told me, “So, basically, it’s all on me.” He went over there and just took care of it. He’s very professional, he did what he was supposed to do, he got it fixed, and that was it. Home Shield did well.

For the five years that I've had American Home Shield, they've been excellent. I did a claim on my AC that broke. Max Air Heating and Cooling came out and fixed it one time, and it broke again. Then they came out, and they had to replace about four items. They got everything fixed on the second visit. They had to order a part that they didn’t have in stock. When they got that in, they found out some other things went out of whack. So, they replaced everything. They did a good job.

We’re on our second annual cycle with American Home Shield. They are really an excellent organization. I have a claim that’s still going on. J & A did an excellent job. My refrigerator was going out. I called American Home Shield and opened a trouble ticket. They sent J & A out. They replaced one piece of equipment and then within two days, it started dripping ice again. They came back out and said that the refrigerator needed to be replaced. American Home Shield offered me a replacement refrigerator or just an eGift Card to Home Depot. All that worked fine, but I'm still waiting for a refrigerator from Home Depot.

I’ve been with American Home Shield for over a year and I have another property with them. With our claim for the AC, because of the COVID thing that's going on, the technician didn't even have to come into the house, which was helpful. He assessed the situation and did what he had to do with the outside unit and all went well. We have an AC that's working. It was perfect. I had a dishwasher that was serviced about a year ago and it's functioning from the mechanical standpoint but my dishes don't come out clean. They come out with little residue and it's just the quality of the machine itself. So, I opted to wait till I've saved my money to buy a new one because I don't think it's gonna break down.

I'm not one of the people who are likely to do whatever online. When it becomes an issue, where I can't call it in, I may just cancel. I called in, and then I talked to the person, and then they told me verbally who was going to call. And then CNJ Services called me and I had to wait over the weekend. So, it couldn't be done as quickly as I thought, but it was just a diverter. It was a very simple fix. The guy came, fixed something really quickly, and he was gone. After I saw him do it, I said, "Well, shoot. I coulda, I just didn't." They did it and that was the end of that. It was one of those things. I understand that Home Shield has other people they have to work with and do.

Chris Appliance Repair came and pointed out that there was nothing wrong with the dryer. The vent was blocked and that was why the heat kept shutting off. He didn't do that stuff but he gave us information on people that clear the vents. I was able to clear it myself. He was very knowledgeable, polite, service-oriented, conscientious, and just a perfect guy. The dryer has been working wonderfully since the repair. Overall, the American Home Shield system works perfectly to me.

Our furnace had an igniter that died on it and the heater wasn’t kicking on. We have the kinda seesaw weather out here so it’s getting pretty cold and luckily, we set up the appointment through Home Shield. They contacted Weatherwise and it was suggested that we contact Weatherwise as well just to try and facilitate the appointment. When we called them, we were a little bit worried because it was a Friday and they had an automated message that said it was their high season and with everything that had been going on, they were also really busy. So, they said that if we didn’t catch them in the early morning when they were doing their scheduling, we might not get in. But as luck would have it, I left a message and about 10 minutes later, Weatherwise called. They said they could be out in a few hours and when they did, they handled the job. Everything was great and went super smoothly.

I submitted a claim to AHS because I had a broken sump pump. Submitting the claim was very easy. For this one, I called somebody, and then tracked it online. So, they were very gracious. They came in, they told me what was required, got an authorization and then replaced it. I switched from Sears back to American Home Shield. I used to be with American Home Shield. And last time, the reason I quit was I had a $600 Casablanca fan that had failed like three years ago. And the contractors came in and put in a cheap $69 Home Depot fan and I was very upset. I didn’t realize that when they make a change, they don’t see which brand you have. If they had kept it, I would’ve paid to have somebody service it. So, at that point, I'd discontinued it and started Sears.

I have had problems with my refrigerator where they sent two different companies out a couple of times each to try and fix it. When I have had problems with the repairman that have come out, I called back and I could not get a supervisor or customer service. They sent me straight to the sales department again. And a lot of times, they said they would go ahead and send another repairman out without addressing what my problem and concerns were. They finally were not going to fix it anymore saying it was working fine, but when I talked to customer service, they read that there was something wrong and the last solution of the repairman was to move things from different shelves and keep it off of this shelf. That was not acceptable, so they finally agreed to replace the refrigerator. American Home Shield is supposed to be sending me an e-card to replace my refrigerator, but I still have not received it.

We had some faulty wiring in a light fixture in our dining room and it started smoking. My wife called to request for a service and she said that it was good dealing with the AHS reps. The electrician called us and said that he would plan to be out between 10:30 AM and noon. He said he would call half-hour prior to showing up. We waited until 1 o’clock and we didn’t hear a phone call. So, we called Home Shield to follow-up and see where things were at. They informed us that the electrician showed up at 9 AM and he said we weren’t home. He said that he called, but we never got a phone call. He even took a picture but we were still living at our apartment at the time, so we weren’t here. We needed that phone call so we could have time to get here so we could open the door and he could come in. So, we scheduled a new appointment. I called to do that myself and it worked out just fine.

We were getting an error message on our water heater and it was beeping. So, we put in a warranty. At first, American Home Shield sent a plumber. That plumber said that he was not HVAC-certified, so we needed to have an electrician come out. AHS made all of that happen and Total Air Care came out. But the electrician said that it was a plumbing issue so he went back to AHS. AHS then sent Hers & His Plumbing. There was an issue with the condensating line and the water was backing up which was causing the error message. So, it needed to be slanted and the guy did that. It took him about 10 minutes.

Exclusive Appliance Repair came out for the water heater and they looked at it, and left. They said that it was fine but the water was not heating. So, they came out again and it’s still not heating. The guy said that it was our circulating pump that we need to have looked at. I haven’t called back AHS to schedule somebody to come out and look at it but eventually, I will. I also called AHS to do an AC inspection and it was the same guy who came and fixed the unit one time. He was wonderful and super nice.

RK got my AC working, and I can still use the heat. Everything was wonderful. The repairman stayed until he knew he had it right. I started with American Home Shield in October when I bought the place, and I used them for numerous different things. They’ve been good to cover things. As far as submitting a claim, I would prefer to talk to a person after having go through the automated thing.

We were considering just letting our warranty with Home Shield drop but decided to keep it just in case. Now, our house starts having so many little things go wrong, so I’m glad that we’ve kept it. The first claim we had was when an electrician came out a month ago. Then, the heat pump had been intermittently working on and off. Sunbelt Electric came out and when the tech was here, it was working so he couldn’t find anything wrong with it. He went up on the roof, checked it, and said that everything was working right. He didn't let us tell him exactly what it was doing. But he was professional.

My recent claim with AHS went well. I went online, got it logged in and had a call back from the contractor pretty quick. He came by first to see, to make sure that he had what he needed, which I appreciated that. Sometimes you have contractors show up, “Oh, I don’t have this.” Then it turns into several days waiting. But he came prepared. He was a very professional individual. I watched him do the work. I’m familiar with water well work and he was very attentive to detail.

There was a smell from the water heater and I called American Home Shield. They called the plumber and they were good but I expected them to replace my hot heater. It was old enough and then, there was the smell but they just changed a part. Also, when I call AHS, I have to pay 75 but if I call the company directly, it would not be over 75. So, the home warranty was not that useful for me. When I used AHS before, there was some leaking from the air conditioner that summer and the contractor came. At the time, they solved the problem but they just changed a small pipe. It’s unfair that even though these are minor things, I need to pay 75. They need to adjust the basic amount.

I’ve had Home Shield for many years and overall, I’m satisfied.

I used American Home Shield many years ago and it was not a good situation. It’s been years since I bought another item. I was hoping that maybe they got their act together. I went back and it worked out this time. It was very smooth. I'm happy with them and I’d recommend them at this point. I used them for a heating claim and they sent out Air Magic. It was very good.

The main power connection was loose and it caused the AC to short out and melt the wire. Getting the actual appointment was kinda difficult. There was some miscommunication going on with the actual company, Greenway. I had to call American Home Shield and sit on hold for about 15 minutes a couple of times ‘cause they kept saying that they had sent the information over to Greenway, and Greenway wasn’t receiving the information for some reason. American Home Shield should make sure the appointment goes through, verify it, and call back the customer so they don't have to sit on hold. Other than that, everything was good. The tech came out, crawled up my attic, showed me a picture of it, and fixed it in a timely manner. I had him rewire some stuff outside for me while he was there.

There were two problems. I had a faucet problem in the kitchen where a little water was coming out of it and maybe something was clogged because I got water on the toilet in the basement. The contractor fixed the things and I'm satisfied. Last year, I had a problem with the AC system in the summer and it was very hot. The service was okay then as well.

All our food have spoiled because 1st Choice Appliance Repair came out the first time and didn’t fix it. We put another claim back in so AHS sent the guy back out. He stood in front of our house and said that he didn’t come in because AHS called and told him that they would replace the unit. They told us to wait 24 hours to hear from AHS and if they hadn’t, we should call them back, which AHS sent us a letter stating that they were gonna replace it.

I had no power on one side of my house because of the breaker switch. I submitted a claim online and then AHS called right away and I got a contractor to come out. It was so easy. They’ve done a really good job.

I was not happy with the provider I had previously and AHS came highly recommended. My parents have them. Their website is very user-friendly. With my previous provider, I'd be waiting for weeks to get something back online. During the couple of claims we've had with AHS, the providers have been amazing and responded right away. With the AC, the contractor was able to do the repair right then because he had the part. The garage door guy didn't have the part with him, but he was there the next day and fixed it.

I've had American Home Shield for almost 10 years. I left them for two years to another company, which I was very disappointed with. I then came back to AHS three years ago and I’m fine with them right now. I've had a few calls and one of the contractors that came was Axis Appliance Repair. They came and they did the job. The icemaker was not working and the mechanism of the knob on the washer machine was broken. They ordered the parts, and they came and replaced them. Now, everything is fine.

I sell real estate and I usually recommend American Home Shield. They’re rated one of the higher ones. They did great in my claim with the door. It didn’t open and the spring had broken. I called AHS and then, they called the door company. The technician showed up right on time and came within 24 hours, which was good because my car was locked in the garage. He was very polite, and he did his thing and took care of business. Everything seems to be working fine since then but right now, I have another claim that hasn’t been fulfilled yet. AHS gave me the microwave but the contractor came out and said that he had to ask them about something. I haven’t heard back since then and that was weeks ago.

Two weeks ago, our upstairs air conditioner unit was not appropriately cooling the space it was for. My wife submitted a claim to AHS and we were contacted by their contractor, Climate King, to schedule the appointment. Their tech did well. The unit needed to be cleaned and after the tech performed that service, it has been operating as intended.

There was water showing up under the air handling unit. It was a clogged line and the plumber unclogged the line. He showed up and did exactly what we needed him to do in one day. He was very pleasant and knowledgeable.

Having a home warranty is very important. I had one in Nebraska and they did a very good job. One thing that they did there with the American Home Shield, they did have a checkup every two years. One year, they would inspect your furnace and the next year, they would inspect the air conditioning and then they’d turn it around. So, they knew it was a service call. And I never did have to have anything replaced because they always serviced everything every other year. And with them servicing the thing, I never had anything go completely wrong. One time when they serviced the air conditioner, it needed a new motor. So, they did it right away. The air conditioner lasted a long time after they kept it serviced. Recently, Scott Heating & Air came out and it went fine. The contractor was very efficient and did a good job.

I was not impressed with another company that I had before and I heard good things about American Home Shield, which was why I went with them. It got a little testy for a little bit but in the end, everything worked out great and I had a decent service. The only problem I had was the time that it took to go through the authorization process. But once that was done and then once the people got out here to do the work, it was great. The contractors were very polite and professional. They communicated well what the problem was. I’ve always appreciated that the service people could talk their own lingo but then when they talk to me, they would break it down to me in terms I could understand. So, that was good.

When we moved into the house, there was supposed to be a service contract left behind by the other owners, but they never transferred it in our name. I had protection with American Home Shield from the previous house and had been satisfied with it, so I went ahead and purchased my own. My experience has been good.

I had Sigmond Plumbing come out a few weeks ago and then I had to have them come back. The faucet that was broken. They put a new faucet on and then I had water pouring out from this little cabinet underneath the faucet. I was in a panic and I was even trying to call American Home Shield ‘cause I thought I had water coming through the wall and I thought that my ceiling was gonna fall on the first floor. But it was the seal between the faucet and the counter wasn’t capturing so anytime my kids were washing their hands and splashing, whatever water they splashed on the counter was then falling in that where there was no seal. So that was water that had accumulated for two weeks underneath in the little cabinet and it started coming out of the edge and through the cabinet.

AHS should have a consistent person coming back, though I know it's a little difficult now. For our recent plumbing claim, a previous plumber didn't answer and was kinda standing around listening. I almost felt like he didn't know what he was talking about and he was saying some nonsensical answer that didn't sound right. It was a ridiculous answer that even basic common sense people would say that it was not it. We have dual showers and they're exactly the same. And his answer that a particular part leaked a lot didn't fly. One shower is linked to the other, they're the same tubing, and they're coming from the same port. So, why would one be leaking but the other wouldn't? Then he left but the problem wasn't solved.

When the sump pump went out and wasn’t pumping out the water, I called and made a claim with AHS. However, the contractor didn't reach out to me. I reached out to the contractor. He said he hadn’t received an email or a notification from AHS. He also said that they are kind of slow at paying. But any company is slow at paying, especially insurance companies. He very professional and did a really good job of replacing the sump pump. He said he had one in the truck. But it took forever to get through to AHS to get confirmation. He sat there for a good 20 minutes or so. The hold time was just outrageous.

I had like two claims in a matter of a week with American Home Shield. The one for the garage door went wonderfully. A gentleman from Choose The Right Door was very knowledgeable, courteous, and the whole nine yards. He fixed the problem. The other issue was regarding the air conditioning. There were problems with the ductwork in the attic. It was coming apart and it was not normal wear-and-tear. I told AHS that I don't have any rodents and I go out there. I’m 57 and I’m by myself. The only ones that have been up there in the last four years were the techs and they've been here on and off quite a bit. At least a couple of times a year, I would call on AHS to have something fixed regarding the air conditioning or a clog in the air conditioning upstairs. The techs would go into the attic. It was not like I was pulling anything apart in there.

I had no water pressure one time. Submitting a claim online to American Home Shield for my issue was very easy to do. Van Allen Plumbing, Inc. showed up on the 27th of March and the techs were great. I have since called them to see if they could do an upgrade for me privately and they were willing to do it. But then, everything shut down so we have to wait. Other people should get an AHS warranty.

Bissett Plumbing came out and had done a preseason inspection. And in that inspection, the contractor found out that something was messed up. So he converted that call into a service call, and then came out and completed that. Then, I got back in touch with him because one of my inside units was leaking water profusely. I made another claim with AHS and he called me again and said that would be covered under that previous order because it was neglected to be fixed or addressed.

J & A Appliance Repair did the repair. But something else happened with the washer. When it spins, it’s all out of control and it kinda tore up the inside of the washer. So I just bought a new one and got it done. I’m realistic. At a certain point in time, I know I’m gonna give up my appliances. So I’ll try to fix it once. If it doesn’t work then I just move on. I know American Home Shield prorates appliances but the washer was like 10 years old so I figured it was time. In fact, I’ve been with American Home Shield for 10 years, since I moved into this house, and the service is very helpful.

We have been without a refrigerator for 6 weeks. We had issues with our refrigerator not cooling. They sent a company out in January to fix it. A couple of weeks later, it was not working again. They sent someone out in February and the company said it was not repairable. We called AHS several times and waited hours to speak to someone. They kept saying they did not have the paperwork. The contractor kept saying he submitted it. Fast forward to April and we still did not have a working refrigerator. We were finally able to get permission to purchase one but still have not received our reimbursement. We call daily but we have to wait over an hour to speak to someone.

I got this contract when I bought the house seven years ago and every time I've called, American Home Shield has been helpful. They've been responsive when I've called up too. Recently, the dryer has been having some issues. It was wigging out, stopping and making all kinds of noises. Initially, I called for a service request then someone came out and looked at it. They said they don’t do gas and it was my fault because I was not aware the dryer was gas. It plugs into the wall, but it was just with electronic. I called back American Home Shield and told them they didn't do gas, that I needed someone else.

We had some work done to our septic tank, and evidently, the guy from Passion Service Pro that put that new pipe in had to make a new access hole for the pipe. There was something that was hanging up the toilet paper because the line kept getting stopped up. The guy just kept flushing it until he got it unstopped. But he was very nice and he did a good job.

My sister recommended American Home Shield to me and their service is very good. Every time that I call and need something, they send people as fast as they can and the people come immediately. Sometimes, the people that perform the service go faster than the other ones but that's something that AHS cannot control.

There is no electricity going to my water heater so I had no hot water. Brutinel Plumbing & Electrical was able to help that day though they had to come out twice, which was annoying. The first time they came out, they had to replace a part on the water heater. And the next day, because the drain on the side of my house that's where the water heater would normally leak out, was steady leaking all over my sidewalk, in my rocks, and right up against my house. They had to come back out and fix that too. So whatever they did to the water heater, it caused that drain to start leaking.

When I had a plumbing issue, I submitted a claim to American Home Shield and their contractor, C Mayes Plumbing and Heating came out. The claim went pretty well. C Mayes showed up on time and their tech got the work done really fast. He replaced the sump pump but there is a leak from the new equipment that he installed. The pump itself isn't leaking but the piping that comes out of the ground next to our drying machine is. There are a couple of rubber fittings with some clamps on there that he added which leak. Every time the sump pump discharges water to try to get it out, the leaking happens.

I’ve only had American Home Shield for one year and I’m new with them, but they seemed to take care of the problems that I had. I’ve had had to call in several times in this year and they’ve done everything that I needed. But when we had a hot water heater go out, I had to spend $500 out of pocket that I was kinda surprised. It was a new hot water heater but we could’ve want a cheaper way to do it. But maybe they wanted to make sure I have the best. Other than that, they seemed to do real good with everything else.

The tech for our washer was super nice. He explained everything and he was quick getting the part. For our fridge the part took about a week to get it. The tech had to fix the bottom. The wheels fell off. It was messing with the door closing. He fixed it all and it works good now. We were able to move it. A couple of years back we were at a tough time when the heat went out and I have kids, and this was and it was snowing. It was 55 degrees in our house, and I couldn’t get anyone to come out right away because a lot of people were having trouble. American Home Shield wasn’t going to reimburse for me to have somebody come, and it wasn’t an option. We had to have somebody come to fix it right then. It was like midnight.

The fan on the air conditioner was running without any cooled air. I was given a week out appointment by the rep from American Home Shield, which was not very good. I called back and asked for it sooner, and they gave me a next day appointment. So, I was happy about that. Their customer service was very good. The contractor came out but I felt so silly that it was just the breaker switch. I called the plumber out too to attend to the washing machine and he looked at the hot water heater for me as well. He cleaned the filter in the shower head but he didn't have to do that. The contractors have been excellent and AHS has been keeping in communication. They called to follow up and see if everything went well. They're doing a nice job.

We had a garage door problem that was fixed, but the drain on the ice maker freezes and the contractor told me this was gonna happen again in six months. However, the problem just returned and I found it yesterday morning. There’s frozen ice all over the freezer and it’s been just a couple of weeks. Now, I have to go back and play around with this again. Home Shield knows what the problem is and they should have replaced the condenser the first time around.

Our hot water heater was making a funny noise and it needed a new release valve. Submitting a claim was easy. I did everything online. And then, BB Lewis Plumbing came out. I also had the AC tune-up. Home Shield was great.

I had called American Home Shield on the 29th. It was for a leak from the air conditioner. The bottom pan was leaking. It took Metro three days to comply. That made the leak worse. The water leaked in one of my bedrooms, and it leaked down to my kitchen ceiling twice. Now, the other problem I have is with my deductible. Our water irrigation did come out a couple of days ago. For them to repair this is gonna cost me out of my pocket $1,500, and that’s what I have a problem with. So, that’s why I have a problem with Metro. They’re supposed to be out between 12:00 and 2:00.

Hornet Appliance Services was pretty good. When they came out the first time to check the problem out, they looked at and diagnosed the dishwasher. But when they brought the piece for the dishwasher, it wasn’t the right piece. So I’m still waiting on them to get back with me on that. Hornet has passed it on to American Home Shield and they rescheduled something else. I think they’re gonna send another dishwasher. I hope so. I've been with American Home Shield for a couple of years now.

United Air Temp came out once but they didn’t have the part, which was okay. They don’t always get to read the comments that I put in. So then the tech had the piece shipped out here so I have it. But we were getting this COVID thing and I asked them to make sure the next guy wears a mask when he comes in because the first guy didn’t. I just wanted that. You have to go the extra yard. But when the guy called on his way here, he said he saw that I wanted him to wear a mask but that he doesn’t wear masks. He said I would have to call back and find somebody who would wear one. So then I had to call and reschedule because they couldn’t get somebody out that day.

There was a leak and All Hours Emergency Plumber had to replace a whole lot of the pipe. Then, they found that there was another leak in the part that they didn’t replace. And while they were cleaning out the pipe, there were some things that got into the line and they came out again to clear the line. The piping that was put together is slightly lower than it was before so now, there's still a leak, only it's from the bathroom sink where the pipe runs in where they put everything together. Other than that, the contractors did okay and they were very professional.

I have a claim for the icemaker and the contractors were fine. Two men came out at first and they tried to fix my refrigerator. They ordered a part and somebody else came back to put that on but the icemaker still wasn't working. Then, he realized it was the motherboard and he ordered that. He came back to put that on and realized the motor they put in before was dead. But then they called me to say that because of the pandemic, they were gonna have to close and I thought they were gonna contact American Home Shield. But Home Shield said they haven't received anything from the company.

I like American Home Shield. They come out and do what they need to do, and they let you know what’s up. I had a recent plumbing claim and Hardy Plumbing came out. The guy from Hardy was very nice and he looked around. He was saying that there was a hole up in the roof part. He said because the floor on the attic was wet, the water was dripping down from up there onto the furnace. So then, I called my insurance company. They sent this guy out to check for the insurance, and he was saying that it wasn’t the roof and that the water was coming from a leaky pipe around the furnace itself. So now, I got somebody who will be coming out to check to see if it's the furnace or the roof.

Hazelett Appliance did another one of my claims, so everything went smooth and everything was fixed with my recent claim. It was fairly timely. The technician had to order a new part so just the time that it took for the part to come in. But then he came in and took care of it. He's pretty good too as well as asking ahead of time what the issue is so he can almost identify it beforehand and bring a part to see if it's that. So he didn't have to come back multiple times. It's extremely important to have American Home Shield. The first time I called to put in a claim, I wasn't aware of the process and I was waiting around for somebody to call me which took a couple of days, even almost two weeks. I'm only aware of the claims process now that I've been through it and it has been fairly easy.

I submitted a plumbing claim with American Home Shield and it was easy. My work schedule made it difficult for the company to schedule a visit but they were available quickly like in less than a week. C Mayes Plumbing came out and changed my garbage disposal and sink faucet. Their tech was fine. With American Home Shield, I feel confident that the problems that I’ve had were fixed, so I feel confident too that other future problems would be fixed as well and would be hassle-free.

With American Home Shield, I used to pay for the service when the service was rendered. I’ve had them before when I lived in Arizona. And now, they collect the money upfront before the service is even rendered. But I was really impressed with it. The last issue I had was a minor plumbing problem and the company contacted me right away. They said they’d probably get somebody out in 48 hours unless we had a cancellation, and then they called me up and said, “Hey, we can get somebody over there in two hours.” I live kinda in the boondocks, so I was very happy with the experience.

I bought my home in ’09 and my mother told me that after about 10 years, you’re supposed to have a home warranty company. Last year, I had to replace my kitchen utensils, the fridge and everything. If I had American Home Shield, then I wouldn’t have had to do all that. But I did replace it. So, just in case, in the next 10 years, it’s covered with AHS. My neighbor next door has them and told me that it was a good service. When the fan on the AC wasn’t blowing, I called AHS and set up an appointment. I told them that the AC wasn’t working and they scheduled a company who called me the next day. When I called them back, they told me that it would be a week from the time that I called them. So, I called AHS and told them that it was unacceptable. I was without the AC already for three days at the time. So, they scheduled me with another company.

I had an outlet that wasn't working one time. I called American Home Shield and they asked us to call T & J Investments, Inc. The rep from there said they were gonna send someone to look at my issue because I didn't file a claim. Their techs came quickly and fixed my outlet. They did a good job. Now my outlet is working.

The website was user-friendly, but I would prefer some options to choose a provider out of the ones that are contracted with American Home Shield. Usually when I make the request, they push an option to me versus me selecting. I’ve dealt with two or three providers and I would just prefer to be able to select which one. After making a request, I expect a call within about 24 hours to set up the appointment to make sure I’m available as well. In normal times, the contractors have been very professional. They keep their distance and they do their job, but they need to be mindful of washing their hands when they come in. It’s understandable though. When our faucet was leaking, we had Plumbing Enterprises change the faucet out. I got a new unit, they installed it and the leaking stopped. All in all, American Home Shield has been very pleasant. When I call them, it’s not always the best of services but it works itself out.

The contractor that was sent by American Home Shield fixed the electrical problem. In the future, if I need any electrical help, I want them to send out that same contractor. Everything with my claim was fine.

I didn't know that I was supposed to purchase some kind of a kit so that the washer and dryer could be stacked. So, when the contractor came here, I didn't have what was necessary to put it back the way that it was. Letting people know would have been good and nice, but it’s minor. I have been without a washing machine for two weeks and the process took a little bit longer than I had hoped, but for the most part, it was good. It would be nice to have a little bit faster, but I'm not complaining about that. AHS saves some money and I'm grateful for that.

When we moved into our house, the air conditioner wasn't working. We called somebody out to look at it and the tech from that company found that the unit had an electrical problem. The air conditioner person called American Home Shield and stated that we needed someone to come out and look at the electrical situation. Summers and Brown Electrical LLC came and took care of our issue completely. Both AHS and Summers were awesome to work with. They fixed the situation and we are very happy with them. Things have been perfect since Summers came out. I have recommended AHS and both companies that have come out to my house to many people. For anybody I know, if they have a house, they're going to get American Home Shield.

At the time we were looking for something like a home warranty, I didn’t find anybody but American Home Shield. A couple of my neighbors recommended them too. They said they had good luck with AHS so, I went with them. It’s exactly what I hoped it would be. We’ve had them for years now and so far, so good. I’m 110% satisfied with them. Sometimes, they’re a little persnickety about what they cover and what they don’t. They are an insurance company, so sometimes they'll try to be stricter about certain things and that can rub you the wrong way especially if you’re trying to get your water heater replaced. But I haven’t had any trouble with the contractors. When I had a plumbing issue, the contractor was courteous, professional, came right on time, knew exactly what he needed to do and had no problem doing it. I couldn’t have been happier.

I always recommend American Home Shield to my friends who are purchasing a new brand new home for the first time. It's really easy making a claim with them. You go online, enter what the issue is then either you’re prompted to call this number and this company or they send somebody out. The only thing is there's pretty much just dropdown boxes kind of thing online. If you don't have anything from the dropdown box, you pick other. But it doesn't give you an opportunity to type in what the other is.

American Home Shield had Sears come out to repair my appliance and we had no problems whatsoever. We had no difficulty submitting the claim or getting anybody to come out. AHS notified me who the person was gonna be, and the company called me and then notified me who the person was that was gonna report to my house. AHS have been a blessing to me over the years.

Comfort Pro showed up on time and took care of our AC and got it functioning again. The technician was clean and well-dressed. He knew exactly what to look for. He jumped up on a roof, came back down and said that it was a capacitor problem. He had a capacitor on his truck. He popped down to his truck and went back up on the roof and plugged it in. He was in and out in maybe 25 minutes. In my opinion, he did a really good job. He was knowledgeable and professional. American Home Shield does everything telephonically but they get things done. They are a little better than the other company I had before because AHS parcel out the service to various contractors versus my previous company where it was always their people. So a person who was a specialist in AC came out and fixed the AC.

I had no hot water so I called my warranty company. I spoke with someone and I was told that there was going to be a $100 service fee that I didn’t know anything about. I was told Plumbing Enterprises was the company that would be coming out and that I should look for an email or call from them. The company called me though. And as opposed to being told 24 to 48 hours, the contractors were out the next day. My concern was I had no hot water and I couldn’t be waiting for two days because I had already been waiting for days.

I was with AHS a long time ago, but then I was on a budget and had to cancel. I then signed up again. The tech who came for the dryer and dishwasher was very helpful. Something was broken inside the dryer. The valve was loose and he was able to repair that. But he had to order parts for the dishwasher and scheduled to come back.

I have a Whirlpool refrigerator and it has a built-in icemaker with a dispenser for water and ice. There was no water that was going into the ice maker to freeze the ice and then spit the ice back out into the bin. The whole machine was malfunctioning and I needed somebody to come out and tell me why. American Home Shield has been really easy to work with. I typed out what the issue was on the website, submitted the claim, and in 24 hours, I had a company that was assigned to handle that claim.

The plumber from Home Choice Services is a great guy. He took care of the problem. He was quick, clean, and very pleasant.

My air wasn't getting cold and I had Barnett Air Conditioning come out to fix it. They fixed it that day. American Home Shield has handled everything that I've requested fine. I submit them online. Just read the policy to see what it covers before buying.

We had a water leak and Immediate Response Plumbing & Rooter Service came out. They came back to fix the bathroom. They fixed it a couple of times 'cause they couldn't fix it right. I didn't think they tied the screws underneath really well. They left it kinda loose. The water was coming there from underneath the tank, the one that's connected to the seat. They came back and he said, "I had to tie it up." I said, "Are you sure that the seal is not broken or the tank is not broken or cracked?" The guy said they didn't know. So, they just sealed the cap and tied it again. Right now, everything is good. No problem, so far. American Home Shield is good as well. I never had a problem directly with them.

Everything was fine when Appliance Works came out and fixed the dryer. However, I’ve called in about an issue six times for the last two weeks and still haven't got a callback from Home Shield.

Someone told me about American Home Shield so I gave it a try. I felt it was something good to have and I've been with them for two years. When my toilet was leaking, I called to make a claim and paid the $100 deductible. The process was easy. They sent out High Priority Plumbing and they were here the next day. This company was excellent. I thought the toilet was leaking from the bottom but the tech said it was leaking from the back of the bowl. Since the service, my toilet has been functioning flawlessly.