American Home Shield Reviews

Our fridge wasn't working and we had been dealing with it for a long time. It would work for a couple of hours and then it would turn off all night. It would refreeze everything when it would work for just three hours and then defrost things again for 16 hours. Those intervals were getting longer and longer. We had several repair people come out from other companies through American Home Shield and this time, we opted to go with GE. The gentleman was quickly able to diagnose the issue. 24 hours after he left, the refrigerator started working. I was very thankful that he understood what was going on.

My first claim with American Home Shield took them forever. My hot water heater was leaking and the techs told me they needed to move the gas line. They needed to do A, B and C. I wasn't informed that there was going to be an out of pocket cost of $1,000 until I called AHS. All the techs said was that it was the seals. So, that was a headache. I didn't get my hot water heater fixed over the weekend. I wound up calling another company and having to pay out of pocket for it. Then by time I got in contact with AHS, they said they could send me the amount that they thought it would cost to fix it and I had to pay the rest. It cost me almost three grand. The second claim was good though. The tech was in and out. He fixed the problem and he was very timely and efficient.

American Home Shield's website has been fairly easy enough to use. I put in a claim recently and the tech they assigned contacted contacted me to let me know that he would be coming on that following Tuesday. It was a very short conversation and he told me when he would be here. He also confirmed that the issue was the dryer and asked me what were we experiencing. I had neglected to ask if there was a specific timeframe that he would come on Tuesday, so I called him on Tuesday morning to see if he could he give me a timeframe, so that I could plan my day. When he picked up the phone, he said he was 30 minutes away from now and that he could come at that time. So, it ended up working out and he showed up right when he said he would.

When AHS gets it right they get it right...But when it's wrong it's REALLY, REALLY WRONG. I get tired of speaking to those who can't comprehend simple English. But I have gotten great service. I don't like the wait time if I have to call.

Horrible customer service. I had to constantly contact them for a plumbing issue that lasted from 11/29/20 until 01/06/21, and in the end they completely denied the claim! And this is after they charged my CC a second time for the same service call. I have filed a complaint with BBB and filed a CC dispute with my credit card company for that second service charge. Then I went to try to cancel the service and they hung up on me! Again! If you need to call for service, you will be talking to someone in a foreign country reading from a script who absolutely can't help you. Good luck.

The repairman was a great guy. We're in a situation where our furnace is ancient and he said, “I'm gonna be straight with you. I can only do what I can do here.” He got it up and running, but he also said, “Well, I'll recommend that you need a new furnace.”

The contractor came out and fixed my dryer. I thought it was major but it was just a timer. I had a good experience. They were there when they said they were going to be, which made a big difference. Everything went well and it was excellent. American Home Shield is a good thing to have because you never know. People complain about the money every month, but when something big happens, you need that extra help. AHS has been there for me in two occasions.

A tech came out for a claim and handled the problem well considering that we didn't know what the problem was initially. We had a waste drain stoppage. The tech was very professional and honest about the results. Unfortunately, what he said came true. A week later, we had the problem back. Although the tech could not determine what the problem was and there were limits to the contract, he did all he could inside that was covered. He cleared the problem the best he could. It turned out that the problem was outside the foundation so that was not covered. But I had the work done and I'm satisfied with it. We've only been here in Georgia for a little bit over a year and we do not have our own little network of people. Having any kind of help with the problem through warranty was especially good for us in that regard because at least we knew somebody to call.

Zen Appliance came out for my washer and they fixed the bearings. Then there was another problem, so they came and fixed that. The third time they came out, they replaced my washer. It was that simple. I got a brand-new washer. I was very, very happy. I requested Zen every time because my husband and I had faith in the guy that they sent out. But getting a service request was really, really hard. When I first got American Shield, you’d be on the phone for hours trying to get a representative. But this last time, it wasn't that way. It was more online this time and it went a whole lot smoother.

American Home Shield set me up with the contractor that was very flexible around the holidays with getting somebody out. It was very quick and easy. The guy that we worked with was very nice and very quick with what he did. I had a couple of questions for him just in terms of how changing a lock worked, and he answered my questions very clearly. I have a better understanding of that now. We were able to talk about some common things and it made the whole process go quickly. The people that I talked to on the phone to set everything up and schedule were all very understanding to what I wanted and what I needed to have done. They did a great job.

A spring in our garage broke on Christmas Day. On Saturday and Sunday, my car was stuck in my garage and I happened to have to work on those days. I called American Home Shield and the communication was sketchy. Customer service was polite but they kept telling me to call back the next day. I told them that I had been without my vehicle for two days. I had to work again. The issue was American Home Shield had a company on contract that was only open Monday through Friday. I called on Monday and they said technicians couldn't get out here. Why then couldn't I look for a company that was open seven days a week? Customer service said they understood my concern but to call them the next day. That didn’t address the question.

Submitting a claim online with AHS for my air conditioning controller was very simple. The tech for this incident was out within 48 hours of the submission. The guy came, introduced himself and provided me with a business card. He went about his business and was done within one hour.

I had a water heater go in November right before Thanksgiving and American Home Shield took care of it. In my most recent claim, it took three weeks to get the heater up and functioning again because some part couldn't be gotten around Christmas time. But once the part came in, the tech had it fixed within a day. So, the experience was not the greatest but it got taken care of and at the end of the day, that was all that mattered.

I had my hot water heater go out. I first called American Home Shield on the 21st. On the 26th, day after Christmas, a plumber came out. He drained the unit and kind of flushed it. He changed a hose on the top. There are two elements in the hot water heater. He changed one of them then said it was an electrical problem. I had to go get an electrical contractor out here.

There was moisture from the air conditioning and it was causing mold in the system. I called AHS and submitting the claim with them was extremely easy. The contractor they assigned to me was also very good. The tech just said it was moisture but it didn't turn to mold. Other than that, I'm a realtor, so I have recommended AHS to clients.

Most of the time, my wife calls the claims in with American Home Shield. Recently, my furnace wouldn't light and the contractor addressed it good. The technician came out. He found out what it was quickly and took care of it. Sometimes, just having to wait for the parts usually takes 7 to 10 days. Other than that, the quality of work is good.

A ballast went out in the kitchen's LED lighting system and the tech took one look at it, knew what it was and had it fixed in no time. Half of it would turn on and it was making a weird noise and when he put the new ballast in, it was as silent as could be. The repair worked like a charm. American Home Shield has done a great job for me up here in Alaska. They’ve been excellent, attentive and expedient.

I made a claim last week. I had two different issues at my home. One was an electrical issue and one was a plumbing one. I was able to easily get someone to come out. I did have to reschedule one of the vendors because they did not have any availability before this week and my issue needed to be addressed last week. But all in all, the representatives were fine. They were able to get me someone scheduled. Even when I had to cancel, they were able to rectify the situation. Both vendors came out and they were very professional. Everything that American Home Shield said would be done was done. I haven't had any issues so I've been pretty pleased.

They were pleasant easy to use. The monthly price was nice. If they do as they say I'll be very happy. The deductible is lost than what I was paying which was a surprise. Employee was easy to understand and receive answers from.

The initial issue was that certain appliances and lights in the house were not working. The TV wouldn't turn on and the other TV quit working. I thought I was having an issue with the fuse box and the electric panel so I called American Home Shield. They gave me and a day and a window of time as to when the tech would come out.

I had a problem with leaking pipes. I was able to download the American Home Shield app and put in a request for the problem. It went well from there. The guy who worked on the leak was great. He was very professional, knew exactly what the problem was, and addressed it right away. My service with American Home Shield has been great so far.

My heating and air unit is still not fixed. I've been trying to get American Home Shield to fix it since I moved in. Lynnco Home Repairs has been coming out since October. Right now, it won't blow out hot air. American Home Shield has sent someone to fix it 20 times or more. They put two, three different parts on it and it's still not working. They replaced one of the boards and it's still freezing up. They came on Christmas Eve and I don't know what they did but the guy said that he would get me back on the schedule. I called them a few days ago and the lady said she'd call me back but I haven't heard from her.

Since the contractor came out, nothing has been leaking. I've told friends and family before that American Home Shield is a good warranty.

Going through one of their approved vendors, heating element went out on dishwasher, took 6 months to fix. After a repair previous year, AC went out again. Once again through their approved vendor, who would only suggest a repair on the same compressor, (over $1000) wouldn’t allow for a new unit (mine is 14 years old) so even though AC covered on plan I had to pay out of pocket ($7400) and AHS reimbursed us $800 +. The repair would have also cost me an additional $661 for uncovered expenses. Summary: Takes too long for repairs to be done, their vendors are hours away from my location, wasn’t allowed a buyout on AC.

As an overall organization, AHS is professional and organized. They have timely responses and good follow-through, which is all I could ask for. For our recent claim, the garage door was broken and that was due to one of the gears that went off on it. The technician did a really good job on it. For the electrician piece of it, there was a small outlet that wasn't working. It was due to one of the outlets on the outside of the house had been tripped. It was a matter of pushing the button and it was also a quick fix.

AHS offers good services. Submitting a claim with them was an easy process. Recently, the plumbers that came did the repairs on the faucet in the restroom. They were fine.

I had Home Shield once before when I was in Virginia and they were pretty good. Now, I've had them for six months. My first claim was for my dishwasher. Mr. Appliance came right out and they were knowledgeable. But they couldn’t get the parts. We had to wait a long time for the parts. The tech came back and fixed the dishwasher.

Finding out that our plumbing system was not working on January 1st was not the way how we wanted to start the year. The sink was making sounds as if something was wobbling in there. Then at some point, in the downstairs bathroom, the black waters were coming back through the toilet and then the bathtub. We suspended all water supply from all the bathrooms upstairs and stopped using everything that required water to go down. But American Home Shield made it very easy for us. They sent a plumber out.

American Home Shield really works. They’re there to help so I’m pleased. There were lots of issues in my bathroom and the contractor temporarily fixed it. They put a claim and American Home Shield fully replaced it. The gentleman was very cordial and explained what he needed to do, how he did it and that we had to wait for American Home Shield to approve or disapprove, and they approved it. They were gonna come out while we had to clean the closet out for them to get into. There was miscommunication but that was fine. We scheduled it, they came out and were done in a day. Now we got water and we can shower so we’re good.

When I call American Home Shield up when I need service, I get a thing that says, “Your contract is expired.” Then, when they transfer me to the Philippines, they tell me everything's okay. But why’d they tell me it was expired in the first place? I'm not really happy about that. It was the second time I had that happen. I called up once. Somebody there said they’d take care of it. I told them I'm paying a lot of money for this. They said the first three months, they had lowered the rate. I don't see the rate being lowered.

American Home Shield was responsive and got the job done. Our furnace stopped working. I called up American Home Shield, and they sent out Ice Cube Air. The tech came out, checked it, found the problem, didn't have the right part, so he came back another day. The part was not working. He had to come back one more day, and he fixed it.

We went to turn the heat on and we didn't have any heat. Integrity Air Conditioning Service came out and fixed it. I had another guy come out and he burned it up about a week scheduling and getting parts. I told him I didn't think he was going to work with our program. I had a tenant coming in. He said, "How about I give you to these other guys, ask for it to be reassigned?" That was when we got Integrity. The other company that I had before AHS talked directly to the company. With AHS, you deal directly with the assigned party. The first guy's communication wasn't that great but with Integrity, it wan an opposite experience. They had great communication skills and people in the office. The other guy is kind of a one-man show so I think that's where it kinda got off track a little bit. He's trying to work and handle his business too which is kinda hard.

I had a recent claim to American Home Shield for our heating. A contractor came out the next day. They were prompt and I appreciate it.

Fort Bend Appliance did a great job. I wish we had them at the very beginning. We moved in in September and had this home warranty program with AHS. We found out that our washer didn't work so AHS sent Sears out to take care of it. They said it was the transmission. Once they got through, they ended up replacing the transmission part. But it kept doing the same thing. Before, it wouldn't start and now it would but it was making this horrible noise. Then it was leaking. I finally called AHS in December and they sent out the Fort Bend Appliance guy. He was very helpful. He said, "I don't know why the first people didn't catch this, but it is rotted underneath. You probably have a leak going on." He also said it was beyond being able to repair it. I was very pleased with him.

The service is fine. I have used American Home Shield three or four times. Easy to use portal. My only complaint is that for the last two times that I've had repairs done, I had my microwave repaired and it worked for a while, but then it stopped working. And then, I had it repaired again just a couple of weeks ago and it now isn't working again. I’m not happy about paying the 100 and some dollars twice. I don't know how that works. I don't know if I'm supposed to call back and let someone know. I don't want to pay 100 and some dollars again for someone else to come out.

I sent in a claim over the phone when my sink was leaking. The technician was really nice. He was quick at what he was doing. He knew what he was doing, and everything was good after he left.

My AC unit was making a noise and it was not staying at the correct temperature. The techs were here from 10:00 in the morning until 6:30 at night. They spent 10:00 in the morning till about 1:00 in the afternoon diagnosing it. Then after they did that, the rest of the time was spent doing the repair. I had no idea I was going to be home all day with them managing us. After the service, the unit still has the same noise. They told me that that is the typical noise that it makes. I struggle contacting them to come out again because I don't know that I want to spend another 10 hours with them. I paid $960 out of pocket for that, and I'm not even sure what they're going to attempt to charge me to come out again.

My washing machine drain pipe wasn't draining properly and it kept flooding out my garage. I fought with it for two days on my own before I decided to call American Home Shield. I scheduled service with the contractor on a Thursday and they were here on a Monday. I was out of town so that worked out perfectly. The guys that came out were super nice and humble. They were really cool dudes and I liked them a lot. But the issues that I had with the washing machine didn't happen when they were here. A guy ran every test. He pretty much ran the washing machine and said it was not clogging anymore. I haven't used the washing machine for two weeks because the thing kept clogging. The guy just said it might clear itself out. The plumbing works fine now.

Every time I call American Home Shield, they come over and they fix things. I just don't like all the fees that they charge. I thought that the 89.13 charge was ridiculous. My deductible is much less than 89 if looking at my contract. They knew they said that, but then, they told me I gotta look at the state fees and all of that. When they do a contract, they should put all that in there.

We've always had great service with the claims that went smoothly. We've had a couple issues with some other appliances, and everything's gone good with them. When our water heater was making some noises, we wanted to get it checked out. The plumber responded quickly, which was good. He came in, inspected everything, and heard the noise of what it was doing. He reassured us that it was normal operation and it wasn't anything to be concerned about. We've heard the noise before, but it seemed to be getting louder and he did a good job of explaining what was going on. Since the temperatures have started dropping outside, we were gonna hear it a bit more 'cause the water's colder going into the water heater.

The tech who came out was Jonah. He did a great job. I just moved into the house. I wasn't sure that the basement heater was working, and he explained to me how it was set up and showed me the filters and different things. He was very thorough. I booked the claim through the American Home Shield website. It was very easy. I had some electrical issues with some ceiling fans and lighting that they were able to fix one of them. But the other two, the guys said that they couldn't fix it because there's not the proper wiring to make the light switch turn the ceiling fan on and off. So, they couldn't complete that job. Then in the closet, there's a light. They were checking electrical in one of the bedrooms, and they took the light out in the little frame where the light's in. So, now, that doesn't work.

The stove was not working properly. Priority Mechanical Services came out and the service person looked at it. He repaired it and everything's fine now.

My garbage disposal broke and it ended up clogging up my kitchen sink. I called American Home Shield, and they set the claim up over the phone with me. I was having trouble with their website, but I ended up getting somebody on the phone pretty quickly. Quick Relief Plumbing was out within a couple of days, which was no big deal. The gentleman wasn't in here maybe 30 minutes, and my problem was solved. He was very clean. He was very professional, courteous and kind. He picked up after himself. He didn't even really make a mess. This is my first time using the home warranty company. I'm probably gonna have a couple of more issues with my home. I don't anticipate having any problems because it was a smooth transaction on my first one. I would recommend it.

The trouble I was having was with the dishwasher and it wasn't getting adequate water. I called American Home Shield and within two days All City Appliance Repair showed up. It was pretty easy. They changed a couple of parts in the dishwasher. And it runs fine now. I'm very satisfied with their service.

We had a leak in our garbage disposal. I contacted American Home Shield and received a phone call from Elite within 15 minutes. They came out on New Year's Eve and gave us a new garbage disposal. The tech was in my house for less than 15 minutes. I was completely impressed. I was able to do the claim online. It was the first time I ever used it and I received a phone call from someone within 15 minutes, and they were out on the same day.

We are aware of how things today are not made to last forever. Our home was built brand new in 2010. Being that it was starting to get a little bit older, we thought getting American Home Shield would be a smart thing to cover ourselves on. We had several experiences with American Home Shield and they were very unsatisfactory. But my husband said there was one guy who was awesome. He seemed very professional, knowledgeable, and polite. He was was extremely nice. The only thing was the problem was not fixed and we still have no heat in our house. All the guy did was look and we haven't heard from him since. He explained to my husband that because of this whole COVID thing, we may not even have heat until July. But they were looking for a heat pump.

The repair guys showed me that the filter was clogged and they gave me the information I needed. They also manually changed the water line so it is going around the filter, which instantly fixed the poor water pressure. They also demonstrated how to fix the filter when I got the proper part from Home Depot. The water flow is great now. There’s not a rush for the part because they explained that it was an extra thing. 95% of homes don’t have it. So, I haven't even bothered with it yet but I'll get around to it. The problem is completely fixed and significantly better than it's been since I bought the house.

My claim to American Home Shield on an appliance repair went good. The guys that came out assessed the problem. They told me what it was that was needed. At that time, they didn't have the parts with them, but they came back out, and they did put the parts in. One of the projects that they had still didn't have the right part for it but they came back out and they fixed it. We’re doing good. Liberty Appliances did my air conditioning unit. The guys that I had experience with was nice, too. They did a good job on that, so I'm happy.

My heating claim went well and quick. The issue was a blown fuse and I didn't know it. The repair man popped one out and popped one in, and the unit was working like new. When I purchased my home, the first year home warranty in my contract came with it. After the first year, I kept it. I figured American Home Shield came in handy and it definitely has. My air went out one summer, and you can’t live in Georgia without air.

American Home Shield has a great plan covering everything in my house that would be a costly hardship if I had to pay for repairs on my own. I have received excellent service for my kitchen appliances, washer and dryer, hot water heater and air conditioner. Having this plan gives me peace of mind knowing that my household necessities are protected without jeopardizing my financial security.

We had a problem with one of the electrical outlets. It wasn't completing the circuit, and we didn't know what caused it. But the tech was able to find the problem right away and was able to get the plugs that were affected working. He needed to tighten down the screw on the outlet so the circuit would be closed at that point. He did a great job. Everything's working fine. Now, we know what the problem was.

Everything worked out with my heating claim. The tech was very friendly and knowledgeable. Things have been fine since he came out. I always makes fun of my son when he has issues with his house because American Home Shield is so good to us. I recommend AHS. They have good response time and and the companies they deal with are reputable.

There were two different things that had to be done. The one that came out to do the dishwasher was excellent. But the one that came out to do the freezer was not. He came and put the part on but there was still no ice coming from my ice maker. He told me that I had too much food in my freezer. I don't think it has anything to do with the food in the freezer making the part not work. It has been a week and I still don't have any ice-making in my ice maker. I need somebody else to come out because if that's his way of explaining how to diagnose something, I don't need that guy coming back out ‘cause that's just dumb. That's what a freezer is for, to put food in it.

At first, the service was very rocky. I had a lot of issues. I was in my house about a year and my washing machine went out. I called in regard to this situation at least six times. It came to a point that I could not live without a washing machine anymore. I have a whole family of five. I had to go out and purchase a washing machine. AHS only offered $150 towards the purchase after I had to wait several months and continued to call. I was about to cancel and go with another company but I stayed because of my mother. She’s had them for years.

The guy changed out the garbage disposal in my sink that was leaking. He did an amazing job. I also had a water heater go out probably four or five months after buying the house and AHS sent out somebody else. He took a little longer which was a few days but AHS has always been good about things. They’re doing what they’re paid to do.

I have two air conditioning units upstairs and one wasn't working. The first claim I submitted for, there was a button available on the website. But, I noticed that after the first submission, the button went away. So, I had to call in. Jim, the tech who came, was very professional and efficient. He did what he needed to do and left. However, the issue is more complicated and now, it's being referred to another contractor. Jim told me he was going to submit the claim and that it would go through. I noticed that didn't happen and my claim was closed. I had to call back in and tell American Home Shield that Jim said he was referring my issue to an electrician but I don't see that in process on AHS's website. AHS told me that it looked like my contract wasn't active. So, I had to wait on hold for about 15 minutes while they sorted out whatever the issue was. It is straightened out now but it looked like my account wasn't being tracked closely before I called in.

The process is easy and fine. The first trial claim I made from a couple years ago was painful, but American Home Shield refunded my service fees. Recently, the element went out in the oven. Mr. Appliance had to order a part. American Home Shield provided the parts. And the tech fixed it promptly and professionally. He wore a mask and had the little booties on his feet. Everything went smoothly. The oven is working, and we were able to bake for Christmas.

The repairman for the toilet was really good at what he did. Everything was done that day. AHS had also looked at my air conditioner and heater and I'm satisfied with the work they've done for me.

We had AHS at our other house and we were very satisfied. When we sold our house, we gave them a year of American Home Shield. And when my new neighbors moved in about five years ago, I told them about it and how satisfied we were. But they had the worst experience of their lives and they canceled it. I felt so guilty. We also had an air conditioner issue that they sent this fly-by-night crackpot company out here. I was afraid of the guy and he had to go completely through my house into my closet to get in the attic. I don't think he did anything when he was up there and maybe he shopped. He was awful. I called in and complained but they couldn't find another company to come. But the techs that AHS sent out were not ugly to people and we are appreciative. Then, they finally told us to call whoever we wanted, so that was nice. But we live in Louisiana and that happened in August that we didn't have air conditioning.

My furnace was making a bunch of noise and it wasn't working properly. It would come on and it would run and run to warm up the house because it wasn't getting enough airflow through it since the fan was bad. The claim submission for it was quick and easy. The contractor was very helpful and extremely professional. I had to make a late appointment from when I get off work and the contractor worked on my schedule, which was great. But they had to order some parts because the warehouse was not open by the time they got to me. It took about a week to get the parts in. But the furnace is quiet and it's working a lot better now.

The dishwasher was acting like it was running but it wasn't doing the full cycle and I was trying to turn it off. It ran literally for three days straight on its own. The tech came out yesterday and he was nice. I told him what happened and I showed him a video. He saw the issue, put in a ticket and ordered the part. Something with the sensors was being replaced. I saw that an order was put in and then, I got a notification today stating that it will be pushed back. He has to come back.

The tech was professional and very nice. He told me everything he was doing. He figured out the issue right away and he had to get a part. We had to wait a week but since the repair, everything is working good. American Home Shield answer all my questions and I like that if something breaks, I can call them.

I've been with American Home Shield for a few years and overall, the service has been great. Everything was good till last year when I had a furnace unit that was going bad. They would fix it and it would go bad again. Then they would fix it again but it would go bad again. It was going back and forth. Then they recommended it being replaced due to age.

My garbage disposal was leaking from the very bottom of it and calling American Home Shield to put in the claim was simple. They didn’t hassle me and they have A-1 contractors. They said that the contractor should be getting back to me in about 24 hours. The tech said the garbage disposal was broken and he put a new one in. It has been running perfectly. It got me back to using my sink and doing dishes. More importantly, the garbage disposal is hooked to the dishwasher so they got my whole house running again because when the kitchen is down, everything is down. I’m very satisfied with AHS. I got it because I was sick and tired of stuff breaking down and nobody has anything available. I gotta pay the full price. AHS makes it affordable. You’re a fool if you don’t go with them.

When I kicked on the air, it worked perfectly. But when I kicked on the heat, it was throwing out cold air so the heat pump wasn't turning the heater on. Ace Heating & Cooling came that same day. The guy checked the inside unit, the outside unit, the thermostat, everything. He was really thorough and professional. My thermostat was defective and he had all the parts to get that fixed. I also had a claim with the ice maker and that went fine too. Cooper Appliance came, ordered me one, and they installed it. Then I had an additional problem with something else. They had to order another part and they are going to have to come back out again. But they've been on time. I also put in a claim for my pool light and I did that online too. The guy came out, took pictures, and said that the light bulb’s burned out. But I didn't read my contract well. Lamps or light bulbs in the pool weren't covered, so I just wasted that 100 bucks.

The experience was good. The contractor was here within 48 hours and the plumbing problem was resolved. The guy was professional. A contractor also came out for the AC but we wound up replacing all of those. We also used American Home Shield one other time for electrical and the experience I've had with the people that have come out here and fixed the problems has been good. I like American Home Shield for that. They took care of what they said they would. However, they need to get better service on their phones. Trying to get ahold of somebody to initially do something has been extremely difficult. There are long hold periods. It's not a good thing for a customer to have to wait so long to talk to somebody. Sometimes I don't get to talk to them at all. I've been hung up before after waiting 40 minutes and I won't ever forget that 'cause I'm really high on customer service.

The person from Hershey Heating and Cooling came for our heating and did an exceptional job. I liked his professionalism. The only thing was that I had called 30 days earlier for the same issue. I paid $100 and they came out, then 30 days later, I had to call back because it was a similar problem. I was charged twice within a 30-day round I thought it was a bit much. But everything that I've had so far with American Home Shield has been really good. They're attentive to the clients because this gentleman came out on a weekend when he heard the heat was out as he didn't want anybody in the house to be cold. In fact, I just gave a recommendation for another property to do American Home Shield.

The heat of our unit wasn't blowing out. I thought it was the same problem as what happened the last time where that the flap wasn't open. But the tech that came said it was. The unit didn't need to be gassed up. It was just that one of the wirings was off. He fixed the problem the same day and did a great job.

My oven/microwave wall unit showed a display error and stopped working. AHS dispatched someone on 10/18/2020 and unit still does not work. On 10/18/2020, AHS sent someone to our home to "fix" our wall oven/microwave combo unit that was showing an error code on the display, causing it not to operate. They sent someone who knew nothing about the brand of oven we have (Samsung) and said he needed to do research. He ordered parts and returned on 12/3/2020, installed the parts, and it did not fix the issue.

Our master bedroom toilet was leaking around the seal between the base of the toilet and the floor. The tech that was sent out fixed it in less than an hour. He replaced the gasket and that took care of it. Filing claims to American Home Shield has been very simple online. I've done it a number of times, so it's easy to do. It would be good if they could manage, once there's an appointment, a little more direct communication between the customer and whoever is doing the work. It seems like you ought to have a conversation there beforehand, and that doesn't always happen. Sometimes, a couple days will go by and then they'll finally call for an appointment.

My husband did the claim for the oven online and the tech did a great job. He fixed it. So far, Home Shield has been good. But they haven't fixed my dishwasher yet, and it's been two months. Home Shield itself is fine but it's mainly the people they hire that's why we're having a few issues with the dishwasher.

The refrigerator came with the home and it started leaking within a couple of weeks. It took about10 days to get the first appointment. The repairman came out saying that the drainage tube was frozen. It's not uncommon with move-ins, old refrigerators that have been unplugged. Because sometimes mildew could grow on the tube and plug it up. That causes everything to freeze and the freeze causes it to liquid. The repairman cleaned that out and he thawed everything and left. It was a good and very educational visit. I really appreciated everything about it. Except that within 10 days, it started leaking again.

My service with American Home Shield has been beneficial. They're good. For the first couple of items, like the claim for my refrigerator that has been resolved, I was pleased. The technicians were also amazing. But I have claims that are not completed. My dryer has not even been looked at yet. That is not till the end of this month. For the dishwasher and the stove, we are waiting for parts to come in then there are scheduled dates for those to be repaired. I called American Home Shield yesterday and I found out that my policy doesn't cover wear and tear. Where my bleach in my washer is, it is totally rusted away and falling apart. The guy I spoke with told me that I don't have that coverage. I just have to deal with it. He said, "If your machine is not working, we'd be glad to come out and look at it. But other than that, we don't cover it."

My experience with American Home Shield was awesome. The only thing was I had to wait a long time. It was more than a week. From the first call until the diagnosis, it was a long period until somebody showed up. The house was cold and my mom had to go to my niece's house. It was because day and night, when it gets cold for a long time, it's really cold. The house was really cold for maybe 7 to 10 days. Everywhere, services are delayed. But once the tech came, he resolved the problem. It was done nicely. The first day, he found the problem, and the second day, techs came in and they replaced the part. They happened to have the part with them. They were very nice people.

My toilet was not flushing. The pressure was low in there and the tech had to repair the pipe out front where it’s connected to. Everything was working fine but I had to recall Draingo and the guy came back out and found out what the issue was. There wasn't any water down in the system for it to flush out right. When I called American Home Shield to file the claim, they were right on it. The warranty comes in handy. You don't have to pay so much out of pocket, but I had to pay a little bit this time out of pocket.

D2 Plumbing handled the plumbing issue and the guy was good. When he first came out, he said there was nothing wrong. It was a rock stuck under there so he unstuck the rock. A week later, it was the same thing. My daughter showed me what he had did. She told me to go down there and do what he did so that was what I did. I went down there, put my hand all around the sump pump and moved the rocks. But it was still doing the same thing and that was when I called American Home Shield. They sent the guy back out and he changed the pump which took him about 20 minutes.

Taylor Made Appliance was great. The claim was for an icemaker and a refrigerator and they were very responsive. They ordered the part, got them a week later, came in and installed it. They were in and out for about 15 minutes and were very professional. Everything is working perfectly since.

The AHS rep was able to set up an appointment when I submitted a claim. The rep said that the tech would call within two hours. He called within an hour. The tech that came out was very nice, very professional and very proficient. My experience went well.

The lady selling us the house put American Home Shield on for a year and I was like, "No, I like this." The furnace started giving us trouble and I thought, "Yeah, I don't know what that part would have cost. I know what labor costs. And even if I pay this, it's an insurance." At that time, it paid for itself. After that, "Yeah, let's play it safe in case something else decides to die." Recently, Sears came out and I liked the tech. He knew his stuff. He was training a young kid and was explaining in detail what the kid would look for, what the noise would be, if it was this or this. He was thorough teaching that kid. So with the kid, I said, "You've got a good teacher here." American Home Shield did a great job fixing my dishwasher and I've always been pleased with my home warranty. That's why I've kept it up after it wore out. Everything is going good.

I was having trouble with an appliance and it was addressed. Austin Appliance came out and the tech looked at it. It had some water leaking. When you press the water dispenser, it was leaking in the front. He fixed it and the thing wasn't thawing out too. Then when he put it all back together, you put a cup up there to get the pump running. It starts clicking. I thought it just maybe had air, but it seems like it's got maybe a short when you click it. It was working fine, but it just clicked, and now I'm noticing that it's happening more recurrently. The techs were great people. I just got bad luck I guess.

The central vac wasn't working and the guy who came out for it was awesome. He was friendly and very professional. He diagnosed the problem and knew his stuff. He was really fast and he fixed a couple of things. But he had to come back here because he didn't have all the parts. My central vac has been working well since then. The process went well with AHS. This one was very smooth.

Our heating wasn't working and the tech fixed the problem. It's working now so, he did a good job. We haven't had a problem with American Home Shield but I wish it was less expensive.

I had leakage on the base of a toilet and downstairs. American Home Shield sent someone out and the technician that came did the work. He was speedy and professional.

My dryer stopped heating and the tech had to replace the heating element. It was an excellent service. Overall, I would recommend AHS. The service is good.

I called American Home Shield on a Saturday and the contractor was here Monday morning. I had some issues with the plumbers that were sent out before but Rightway Plumbing did it right. The first time Brick Street Plumbing came out, I noticed a leak in my downstairs that was directly underneath the master bathroom. They thought it was a toilet and they replaced the toilet doughnut. But in doing so, they broke off the shut-off knob and the repair guy said he didn't have the parts to replace it. So he replaced the doughnut for the toilet. He said he was going to have somebody set up an appointment to come fix the shut-off valve that he broke. Nobody ever called me back and I ended up calling them because it still leaked.

United Air Temp came out two times. The first time, the contractor was very accurate with what he described. He was sympathetic that my machine was like that, and it was fixed the first time. The first time he believed the machine was supposed to have been changed because it was getting old until it broke and was ripping off all my clothes. He recommended that it will be changed. American Home Shield turned it down. They weren't gonna cover the change for one reason or the other. I requested a second person to come out and look at what the issue was.

The claims submission has been fairly easy but you have to be a little bit patient. You don't get an instantaneous response but it's very reasonable. The person that American Home Shield originally sent on a particular incident was really incapable of fixing the problem at all. We paid out-of-pocket for a different plumber to come and take care of it. So this time we specifically asked them for a different person. They assigned another person to come out and he was terrific.

I've had American Home Shield for 10 years and they've always been good. The contractors are very timely and they show up when they say they're going to. Anytime they've come out and assessed anything, they've taken care of it within 24 to 48 hours unless there's a part that has to be ordered. They get issues fixed. I highly recommend AHS.

I was pleased with the service from AHS. The tech was able to repair the refrigerator. He had mentioned when he first came that he will have to order parts. He did tell me it would take two to three weeks and it did. It was within that timeframe so I was happy about that 'cause some people were telling me that it may take longer.

Our recent claim to American Home Shield was a long-drawn-out process. The heat went out on a Sunday night. We called American Home Shield and we got the Philippines, and they said, "Well, we'll put a rush on it." Nothing happened Sunday, and they said, "We can't find anybody." Then Monday, "We're working on it. It's a rush order." We must have called about six times and here we are, it was one of the coldest weeks of the fall so far and there is no heat in the house. We couldn't locate anybody.

I have had two claims and American Home Shield has been excellent. I'm very happy with them. It’s only 100 bucks to have them come out and that’s great. They are very responsive. I submitted a claim recently then they assigned Loyalty Home Service. Then Loyalty emailed me and called me. The first gentleman that showed up helped me. I have a Price Pfister faucet which is rather pricey. The hose went bad. It sprung a leak. He saw it and said if he had to replace it, all American Home Shield would pay for is a tract-built faucet. I didn’t know that. I always thought they would replace it with like kind and quality. He advised me they have a lifetime warranty on their parts if I ordered the part. He would come back and replace the part. That way I still keep my good faucet. I was really impressed with that. He came right out within two days. He showed up on Christmas Eve day once I got my part in. I would use them or recommend them to anybody. They were great.

There was slow drain in the tub, and then the commode was not flushing properly. So the contractor replaced the flapper part. The techs were excellent. It was very, very easy to submit the claim. American Home Shield worked with me and my schedules. I've used American Home Shield before on another property and they were wonderful.

When the guy first came out for my refrigerator, he told me what needed to be done. American Home Shield told me, they would either pay me 800 or they would fix it. I told them to fix it. When the guy came out, all the parts didn’t come the second time, so he had to reorder that. Then that part came. The third time he came out, he put everything on it and he said the compressor didn’t have a fan. It didn’t come in the box and he had to order that. He said that would take about two months. He said it’s not worth fixing, not if all the stuff that he put on it is still not working. They decided to order me a new refrigerator. I’m happy with American Home Shield, for the most part, but I just was dissatisfied that it took so long to get a refrigerator. My refrigerator went out a week before Thanksgiving and I just got one last week.

The contractors American Home Shield works with have been outstanding. We got our furnace repaired and Reliable Heating & Cooling was amazing. Sears was amazing too. They had to come three times. The first time, they ordered the seal. They came back to install the seal then we ran it. There was an electrical issue that they came back out to fix and did a great job.

Bennet Air did an excellent job. They called me ahead of time. They seemed to know the system and they were able to explain to me what was wrong. I was very happy with their courteousness and professionalism. AHS makes it easy for you to get service on your appliances. I didn't have to go looking through the phonebook or the internet trying to find somebody to come and fix my heat. It kinda relieves all that pressure.

Everything was good with Elite Electric and submitting the claim with AHS was somewhat easy.

Usually, it's fairly simple making a claim with American Home Shield because I call them and they actually schedule me one. They then go on and pay for the technician to come out upfront. When a technician comes out, there's no money handling and anything like that. It's a fairly simple and good process. Wright Appliance Service & Repair came out for several things and they were addressed well. They first came out to check my dryer then they fixed it with no problems. They also came out and worked on my microwave. They initially tried fixing it. They said it was a board that was wrong with it and they ordered one. They came back but the board itself didn't work. They told me I had to work back with American Home Shield to get a new microwave. Both times, things were addressed professionally. And they had a mask on when they came.

The techs were quick and polite. They got the job done. They didn't leave a mess and they considered my suggestions. They were very good. The experience was fine this time and I'm completely satisfied. But it wasn't so much the last. We had American Home Shield at our previous home and we quit ‘cause we were a little bit dissatisfied. They weren't willing to pay to do what was needed to be done.

We had to have our furnace repaired. It took a couple of days for the contractor to come out but we did get someone out. He was very good. He came out and it wasn't completely fixed. He had to come back. It took him a little bit longer than he thought it was going to because it was more than one piece that had to be replaced. But he got it all done that afternoon and it worked fine. I've kept AHS throughout the years and I have no complaints at this point.

American Home Shield, after all these years, has finally made it possible to call them and get ahold of them without waiting for two hours, which had been the case for a long time and which was very horrible. Recently, it took about two minutes every time I called then they connected me. I realized the fact that they’ve improved that process and I like it.

Our experience with our heater claim was great. It was windy and rainy so I asked the contractor if they wanted to reschedule but they didn't mind. They were able to come out first thing the next day. Then it turned out that it was really just a check. My wife thought that the outdoor wasn't supposed to get kicked on when the heater is on. But the way this system was designed, it was supposed to and then it was verified that it was functioning as it should. They were very helpful, kind, and knowledgeable. They were very professional but it seemed like they were in a hurry. But when they asked me if I had further concerns and I took a moment to consider everything, they were patient with that.

I've always had good luck with American Home Shield. I had them at my house in California. We had some financial issues when I moved up here, so I had to wait before I could get a new one. But it's been great. I've always liked them. With my recent claim, the interlock switch on the microwave door had broken. Scheduling was fairly quick. The guy from Angel Appliances Repair came out the day after Christmas and fixed it within an hour or so. All he had to do was replace the switch. He was very courteous, wore booties and a mask, and all the protocols. It's working great. But this is the second time that I had to have that switch replaced. Apparently, it breaks fairly easily, so every couple of years, I got to put a new one in. I'm careful. I don't slam or hang off the door.

Whenever I turn on one of my Ninja appliances in the kitchen, my breaker would trip. I put in a claim online and it was easy. It depends on the day though. Sometimes, it's not easy. When the repair guy came out to take a look at my electrical panel and told me what was wrong, he said that American Home Shield didn’t cover it. If I had known that, I would have kept that $75.

We got American Home Shield on the 1st of December which was when we moved into our new house. They had our address wrong so the first two times we made a claim with the dishwasher and with the furnace, the people they dispatched out were given the wrong address. I called American Home Shield to try to fix that and they got it fixed. You gotta talk to the call center people in the Philippines. It might be worth their while if they would put something on their website where you can verify your address so that that can get straightened out at the beginning.

I had a burnt outlet and the contractor was very professional. It was Christmas Eve so I was pleased that he even came out. He did a great job. It’s my second claim with American Home Shield and this went better. The first one didn’t go as well. It was miscommunication and they dispatched the wrong people. But eventually, it was taken care of after a few months. It's good to have AHS but hopefully, I won’t need them.

We had a leak on our hot and cold hook-up faucet in the basement. Apparently, it didn't have the hot and cold valve on it. It was just two of the same valves. My husband spoke to the people that came out. He said they were good and they fixed it. I just wish that with the online payment, I could pay more than my balance every month. It's renewing in December and I wanna pay it off before the year is up.

The guy from Mr. Rooter addressed our plumbing issue pretty good. He is very knowledgeable. He seemed trustworthy and was really good. I liked him. I had a guy from Roto-Rooter there before and he wasn’t very helpful. The claims submission with American Home Shield is pretty simple. But it has gotten to where they don't cover as much as they've used to. Also on the plumber, they used to have the plumber that I always used with them. But he's not on their list anymore. That was unfortunate because I was thinking about switching over to the actual company he's with now.

My garbage disposal was leaking and Springdale Plumbing came and replaced it. It was a very simple process. They contacted me after I made my appointment and they were fine. However, I do not think the garbage disposal that the guy replaced it with is as good of quality as what I had. It was the first time I've ever had American Home Shield replace anything. If I had not had them and went out and bought a garbage disposal to replace it, I would have bought a better garbage disposal, a more expensive one than the one that was put in. I recently replaced my dishwasher and I didn't even call American Home Shield because I figured the dishwasher they would put in would not be the quality of a dishwasher that I would want. If you have to have a replacement, you need to have some sort of assurance that what your product will be replaced with is gonna be comparable.

Our garbage disposal suddenly just started leaking everywhere for no apparent reason. The tech was great. He told me exactly what he was doing, and how long it was going to take. He did what he was supposed to do. Everything has been working excellently. Our experience with American Home Shield has been mostly good. I've already recommended them.

A spring broke on my garage door. Due to the mask thing, the tech stood back from my door and said that he will just do the job and wave at me when he was done. Before it got fixed, the door was quieter. Now it seems that when it hits it's awful loud. Back in March when we started with the COVID thing, I started having problems with my air conditioner. It took six times 'til the techs finally fixed it. They come out and told me to call them if it's not cooling off. I don't agree with how many times they have to keep coming out.

We've needed things a couple of times an AHS got things set up, and somebody got in relatively quickly and took care of it. We had a plumbing issue in our master bedroom. I know temperatures coming out of the spigot will drop when it gets to be colder weather, but it wasn't getting very warm at all. When the tech came in, he popped the cap off the thing and turned the screw about a quarter turn to move the scald block thing back where it would kick on more hot water and put the cap back on. It took 20 seconds and it cost me $100. But he was great. He wore his mask and described to me what it was.

It was super easy to file a claim and as soon as I reached out to American Home Shield, I was contacted within less than two minutes by the company to schedule the appointment. The technician came in and had the unit fixed for me in five minutes. He was very professional and very efficient. The experience was very seamless, very quick and thorough.

Whenever I put my dishwasher on, there was water all over my floor and the cabinets. So I called American Home Shield and they picked the people that came out. They said they were gonna send somebody out, and they did. The owner of the contracted company came and he was very, very, very professional, and very Johnny-on-the-spot. He knew exactly what was the problem. He called the workers and they immediately fixed it. His company was very good. I would want that company all the time. They were very clean. They made sure that they put those little things on their shoes so they don't track. It was completely professional. They were very, very polite too. Once they left, everything was done. They knew exactly what they were doing. I was extremely impressed with the company. I really appreciated Home Shield. I was very, very pleased with what they did.

I renewed with AHS and I've made 3 claims. One was for my icemaker, one was for my water heater and one was for my thermostat. There hasn't been any kind of fighting. They just come out and fix it. For the water heater, the technicians came out the very next day to make an assessment. They said it was bad and American Home Shield told me that I would have to pay $180 out of pocket for repiping. Once I told them that was okay, they ordered it and came out to replace it. That whole thing took about 30 minutes at most. It was a very quick turnaround time. There hasn’t been any kind of waiting.

Every time I've used American Home Shield, they've been extremely prompt, professional, and with acceptable work done.

The burner on my stove was out. It was very easy to submit the claim for it and the tech was out within days. He kept us informed. His visits were short and he was awesome. He verified the part, ordered that, and he had it repaired within two weeks. The delay was shipping and it was the holidays, so we totally understood that. But the stove has been working perfectly since. We've been American Home Shield customers for a long time. They are always very friendly and very prompt.

I've had a couple of heating issues with the furnace. The heating was not properly working. It was pretty easy to submit the claim. The technician came in two times already and then they completely fixed it. It's working good now, so far.

We called American Home Shield for a motor in our heater that went out. The repair person came out before Christmas, looked at it, submitted it, then we got a phone call back. He was here the day after Christmas. He was extremely friendly and very professional. He had a mask on, went upstairs, did what he needed to do, said everything was completed, made sure that the heater came on, then left. I was extremely satisfied. This was absolutely wonderful and it was very easy. It was very quick once it was established. We got the phone call and they said who was coming. Then we got a phone call from the repair person saying he was 30 minutes out.

A water heater issue was reported to American Home Shield on the 5th of December. Blue Ridge Mountain came out and they talked with my property manager. They did some sort of assessment and determined that the water heater needed to be replaced. A certain amount of time went by and nothing happened. I was called by the property manager and said the tenants were going without hot water. It's cold outside here.

The heat didn't come on. It was just blowing out cold air, so I turned it off. The techs had come out here three times. The first tech checked and he said the valve had needed cleaning. So, he cleaned it. The heat came on. It had run for a while and then it went back off. So the other man came and he said he couldn’t find anything wrong with the heater. He told me to let it run and then turn it off.

The lights in the bathroom were going on and off. That has happened several times since we've been in the house. We finally called somebody and AHS sent Turner Electric. There had evidently been some work done in the house before we bought it. The electrician found a wire that was loose. He fixed it and all was fine. He was wonderful.

We've had multiple claims with AHS. We've had a rekey request, a dryer request, and a washing machine request. We most recently had an electrical issue request. Submitting a claim is fine. It's really easy to go online, check the box for the issue and give a brief explanation if needed. Relatively soon, I get an email or a text message saying that the professional has been contacted and should be contacted shortly to set an appointment. Usually, I hear from them within 24 hours. Even with covid going on and the holidays, I was getting somewhat better than expected contact in setting up and scheduling appointments.

We had a leaking toilet and a leaking pipe in the kitchen and we made a phone call and everything went through American Home Shield. We were sent an email on when to expect the contractor. I’m satisfied with this claim but I used the contractor that same week for another home and it took too many trips.

I had a problem with my dishwasher. The bottom drawer was filling up with water. I called American Home Shield and the technician came in and I showed him where the water was. He told me what he thought the problem was and then he said that we were fine. The next day, I did a little dishes and I had to call American Home Shield the next day. I told them that it wasn't the problem and that I didn't want that technician coming out here anymore because he was being lazy and getting paid to do nothing. He was there for literally five minutes. So I told them that I'd like a different technician. The rep said, "Oh, well, there was only one other one that does the job here that works on that kind of dishwasher. Can I send?" I said I would take him. Then the rep said that he was busy. I told them that I would wait for them. They scheduled the appointment but the same guy came out.

Everything, so far, has been good with American Home Shield itself. I had two plumbing experiences and it was a similar situation both times. They helped me get everything taken care of. They were really nice and very professional when I asked them questions. When the first plumber came out, I told him he couldn't come to my house without a mask on. He said he has asthma. But this is my house. Everybody's different but just for a few minutes to see something, not having a mask was pushing it to the extreme. When I got a call from the second plumber and I mentioned that I had a problem with the previous plumber, he laughed. He said they wear masks.

The claims process is easy and convenient. You can go online and put the information in and then it processes a contractor to come out. But sometimes it takes a while to get someone out. Other than that, the service is good. When I had the dishwasher repair people here, they told me that I had a plumbing issue. So I set up a service appointment for the plumber, and he said that I didn't have an issue. But the plumber was good.

It was a wonderful experience with American Home Shield. When I had an issue, they sent someone right away. I had to wait to order a part and I appreciated that the representative from AHS called me back several times to check and to confirm if we had received the part or not. Once we received it, she was able to book me an appointment for the tech to come back out and within 48 hours, somebody did.

I submitted a claim with AHS for the furnace. I called in because I couldn't get it to work online. It said I didn't have an account, but I did. The tech that came was really good. My husband talked to him on the phone and he took the model number of the furnace. So, he was able to get the part before he came out. Everything was done in a timely fashion. It didn't take very long and he fixed it. The first company AHS was sending out couldn't come out for a week. So, they went to an alternate provider, which I was very happy about. I am very satisfied with AHS.

I had a leak underneath my sink and I thought it was coming from the floor. American Home Shield sent out Superior Drain and they were really fast at getting to my house. The tech was very respectable. He wore a mask in the house as well as little booties on his feet. While the tech was there, he did me a favor and looked at my toilet even though it wasn't part of the kitchen. He let me know what was wrong with it. I liked his service so much because he did everything so quickly and so professionally that I called back and didn't even mind paying another $100 to have Superior Drain come back out to fix my toilet.

I have a broken dishwasher for which I have been waiting for more than 2 months for repair. They assigned it to a local service provider who could not fix the issue. So far I have called them over 25 times and each time they say the same thing - "We are trying to connect with the service provider!!!" There is never a call back from the company to update on the status or by when they will fix the issue. The customer service just follows the script and tries to end the call with an excuse or transfer from desk to desk, never trying to actually fix the problem... Terrible experience!!! Worst service company ever!!!

My KitchenAid refrigerator was not working so I submitted a claim online with AHS. They gave me the time and information about the company that was gonna come and do the work. The tech came down and did the diagnostics. He told me that the part will be in on the 1st, but came sooner, so they came sooner. It was very easy with them. I love the way that company worked. I recommended American Home Shield to a couple of my neighbors already.

Jerry was very nice. He came for the garbage disposal that was leaking. It was cracked at the bottom and he replaced it. The first stuff that AHS dealt with was my microwave. The door was ajar so I had to lift the door up just to close it. The guy said he wasn't gonna fix and AHS didn’t wanna replace it. I went to go buy me a new one.

The heating would not work and the tech diagnosed and solved the problem pretty quickly. So it was successful. Also, submitting the claim was pretty simple to do online. It worked out well. But I didn't see a way of escalating and saying that I needed weekend service or immediate service. Other than that, it’s been good service.

The first rep on the phone was very knowledgeable and made the transaction very smooth. The tech came at an adequate time. It was between the time frame that I was given so, that was fine. He seemed to know what he was doing and fixed the problem quickly. He took care of it the same day and I didn't have any more problems since then.

Submitting a claim to American Home Shield is very simple. It takes less than a minute online. The contractors that have come are usually very professional and very worried about their reputation with American Home Shield. So, they usually do a good job.

They came out and fixed my AC unit. I had ice on it and they added some freon into it. It was great customer service and great communication with them. A contractor also came out and looked at my sump pump. They ran some tests on that and it was all good.

I've had a good experience so far with American Home Shield. Recently, the ice and water of my refrigerator were not working. Submitting a claim to AHS was not difficult. Things have been good since the tech came out.

Our heater was blowing but the fan wasn't kicking on to disperse the heat. Doctor Cool came out first thing in the morning the following day and assessed it. They told us what we needed and then at 8 o'clock am the next day, we had a part. They were amazing. American Home Shiels is probably the easiest one that we've dealt with so far. The contract is spelled out and they're super friendly. The first claim I did was online and it was dispatched and ready the next day. Then this time, I needed more than one thing repaired and I couldn't do multiple selections, so I called in. It was a simple process and everything was handled through the representative.

I called American Home Shield to submit a claim. They told me that somebody will call. Re-Plumb Plumbing came out and they were professional. I would recommend that people use American Home Shield. I haven't had any problem with them. I had them previously, and then we ended up using somebody else, but then I had to go back to American Home Shield.

We called the warranty people, and then they sent out Steinmetz HVAC. They made an evaluation and then they worked with the warranty company. Then they said they got the okay to install the humidifier, and it was no charge to me. So they made arrangements and then they came out and installed it. Overall, the people that did the work were great. But the time for the warranty company to get everything done was way longer than I thought it should have been. Steinmetz told me that they would have an answer to me in a certain number of days, but it was the warranty company that was delaying the process. I hope next summer, if the air condition goes out, I don't have to wait three weeks for it to be replaced or fixed.

American Home Shield's claim submission process was pretty self-explanatory. The control panel on the pool heater had gone out. So, Expert Pools replaced it. The response was pretty much immediate, but the problem occurred on New Year's Day. So, it was a weekend before they were able to come out.

I haven’t been satisfied with the time it takes to get service with American Home Shield. Typically, it’s at least six days before somebody can get out. Sometimes, it’s longer than that and when you have a problem with a stove not working or a refrigerator broken or something else with the heat going out, you don't want to wait for six days before you can get it fixed. Particularly, a lot of times, the contractor comes out and says that you need a part and they don’t have it so they will have to order and will see you in a couple of weeks when the part comes in. That’s my biggest complaint. There needs to be a way that the contractors that are lined up have a commitment that they will make a service call within 24 to 48 hours maximum.

I had a few things going on. My igniter switch for the burner was not working inside the stovetop. I also had a clog in my dishwasher drain. The hinge of one of the handles on my dishwasher was broken as well. It was easy to call American Home Shield and put a work order in. However, all of my work orders didn't get addressed. It was a nightmare. The whole call was a headache.

I've used American Home Shield twice now and both times, they sent Harvey Contractors. I had three sinks that were leaking and the tech resolved all three problems. He explained what he was doing. I was really concerned about one sink because it was very antique. But he had the right part with him, and he was able to fix everything. He was fast and efficient. I was very happy. I changed to American Home Shield because they find the contractor that you need. They have experience with these contractors, so they know which ones are good. I was with a previous company, and I had to find my own repair people and I wasn't good at that. So that's why I like American Home Shield.

Drywall Masters called and said they'd fix the drywall. They made a phone call to American Home Shield to fix the wall and they got an approval to proceed. The guy, Santiago, came in and fixed the wall immediately. They don't do paint but everything's fine. Santiago did an excellent job.

My dryer was making an awful noise and it didn't even want to dry clothes. It was terrible. Submitting a claim to Home Shield is easy. I get on the app and after clicking on a couple of buttons, I'm done. The service company called me the next day. A tech came out there right away and got the dryer fixed. They did a real good job and it was a great experience. It's been a pleasure doing business with Home Shield and I'll continue to keep it going. I would suggest getting a home warranty. American Home Shield has been a good one for me so I recommend them.

My dishwasher would not run through the cycles. I sent an email to American Home Shield to let them know. They said the contractor would be in touch with us within 24 hours, but we didn't know when they were coming until someone actually called. We got a call from Astro. Their service was excellent. The tech was right on time. It was Christmas Day when he came out. He was very friendly and very professional. My husband sat with him. The problem was a spasmodic thing. Sometimes, the dishwasher would work. Then, other times, it wouldn't. He checked out all of the computer board and cleaned it. He may have replaced something, but maybe not. It's fairly new. But it's been fine ever since. The repair made me feel that the dishwasher was reliable.

My oven wasn’t heating up. American Home Shield told me who the contractor was. The service was for the heating element in the oven and Appliance Connection was excellent. Everything has been good since the repair. Overall, American Home Shield is good. I’ve had other people that tell me that they didn't particularly like them but I’ve had a good experience with them.

It's super simple submitting a claim to American Home Shield. I either do it online or call and it's so easy. They’re quick with responding. We called American Home Shield and filed a claim for our oven. I told them what code was flashing. A tech guy came out. That probably took two weeks or longer. The guy communicated that he would be there in 30 minutes. He got there and looked at the oven. He then said that he doesn't carry parts in his truck, which I wasn't impressed with. But that was okay. He said he happened to have a spare one. We put it in and it worked. The guy then said there was another problem and it was with the element. He was gonna order me a new one and have it shipped in.

The plumber was great. My kitchen sink backed up to the point where it was leaking underneath and we put Drano down and tried everything. The sink was really clogged. We called American Home Shield, and the plumber came out, snaked it and solved the problem. We've had a couple other claims as well. Our house has had nothing but plumbing problems and it's been one thing after another, but American Home Shield has been good. It's very simple to submit claims. We do it online. The only problem I had with the recent claim was the sink started backing up on the morning of Christmas Day. It was Friday and everybody was closed for the weekend. We submitted the claim and we got a call on Monday morning at 7:30 am. As soon as the lady got into the office, she called, which is great.