American Home Shield Reviews

One of my circuit breaker on my circuit panel was stuck to one side and the tech from Queen Electric repaired it. And then, the garbage disposal came on and wouldn't go off and he fixed that switch as well. I submitted my claim with American Home Shield over the weekend and the tech came that next week. He did a good job. So far, I've been satisfied with the work that they've done. Also, if I wanted to cancel the service before the tech came, it was no problem. I was able to cancel the service and AHS refunded me my money. So, I was satisfied.

I called American Home Shield and they set up the service. The guy from OKC Appliance King called me and it was great that he came out so quickly. The dishwasher was like it wasn’t plugged in and it was something in the circuit board where the readout had gone bad, and he fixed it. He got it to where I could run my dishes, so I didn’t have to wash them.

American Home Shield has been fine in terms of their responsiveness and fixing the problem. I had four requests with them. There was a pool equipment, the cooktop, the oven, and then we had an evaporator coil gave out. I had some issues on a prior request where there was confusion on their end or on the service provider’s end regarding a range. Our cooktop kept having problems and they couldn’t figure it out until they finally got the right person out. On the oven claim, the thermal fuse went out ‘cause the temperature had gotten too high in it. Texas Gulf Coast Service Center came out and figured out what was wrong and came back a week later and fixed it. On the AC stuff, I was still charged $700 to replace the evaporator coil even though it was supposed to be covered under warranty. I could have gotten somewhere else for $700 and gotten it done.

The contractor that came out for our AC issue was very nice. I like that he told me things that I can do to avoid that same situation happening. I’ve had him before. Because my unit is in the garage, which is the case for most of the houses in Port Saint Lucie, so when the temperature goes up, we tend to have a condensation problem because there's less airflow in the garage. He’s always been very nice, very helpful and quick. I am very happy with American Home Shield. They are all so much better than the company I had before. I get the service a lot quicker and I like the fact that I only have to pay my deductible and that’s it. And every person that has come out here has always said, “You have a good one.”

I got online, made the claim, and within 10 minutes, I had an email back saying who was gonna be there and the appointment was set up. So, that way was fast. The contractor was very good. They responded as soon as they could, in less than 24 hours, and made sure the problem was corrected before they left. The only thing is Freon’s 70 bucks a pound, so I don’t quite understand why American Home Shield only pays $10 a pound. It’s their policy but they could cover a little more on that. But so far, it's been a pretty good experience with what I've had to deal with. This is the first time I've done a claim. If I would’ve read the comments about American Home Shield on Facebook, I may not have gotten it because most of them are negative. It kinda had me worried. Out of 400 comments, there's just a handful of good and everything else is bad. That many bad comments kinda make you wonder.

We submitted a claim online and AHS said immediately we'd be notified in a certain amount of time. We put the claim in on Sunday and I got an answer that afternoon. The US Air Conditioning of Texas guy called and was here Monday. He was very efficient. The initial issue was the unit wasn’t working. The first time, the air wasn’t coming on. The tech said it was an electric problem, and worked on that. Then they said it wasn’t the problem, and they sent out an air conditioning man that had two or three people out here. We live in Texas and it’s hot here. With the air conditioner working, it’s a lot better than when it’s not.

Having Home Shield, we always feel like if something goes wrong, we don't have any issues getting it fixed, although we may have had some things that took long, waiting for parts and this and that. My husband seems to think it’s a pretty easy process to go through. The air conditioner wasn’t cooling and Express Comfort diagnosed what the problem was. The tech seemed polite, professional, and clean. American Home Shield got back with us and then we settled it with American Home Shield.

My built-in microwave went on the fritz. It didn’t do anything. When submitting a claim, I went online, put in the order and then they contacted me and scheduled a time. That was easy to do especially ‘cause I was at home at that point for the corona thing. The technician was saying there were several problems and he put in the order and they declared that it needed to be replaced.

The thermostat wasn't coming on properly. I called the claim in and spoke with somebody at American Home Shield. They said the contractor would be out in 24 hours and Service Mechanical of Tidewater was out the next day. They checked the thermostat and changed the batteries in it. The heat has been running really good. Service Mechanical has been out here to my house many times and it was excellent with them. Also, I've been with American Home Shield since 2015 and I love them.

My mom got me a subscription to American Home Shield for a couple of years ago as a gift. I picked it back up because I have a home and I knew it should be covered. For an AC issue, I got Total Air Care as my contractor. They worked really well with me but it took a while. When they initially came out, I didn’t know that there was a need to have what they called a stepping board going to my unit because it is in the attic. The first time, they weren’t able to go up and look at the air handler. They came out a couple of times but I had to make it safe for them to go up into the attic. After that, they realized there was an electrical problem. It took a little time to get an electrician out here.

So far, the experience has been great. I just bought this house and with all this COVID stuff going on, it's hard to get anyone to do anything so it's nice to just call and have someone come out and fix stuff. Home Service Corporation fixed two issues in the toilet. It started rocking so I think it needed to be reseated and then it was running so I had to turn off the water every time I finished using it. I had submitted that claim online and the website was user-friendly. I did it last night and then someone called me this morning. She told me between what time the guy could come then an hour later, he actually called me and said he could show up early. So it's been a great process so far.

I used to live with my ex and we had American Home Shield at our house. We always had good experiences so I’m sticking with it. It was super easy making a claim. I did it through the phone before. I have renters in that house now and my property management company took care of all of it when a claim was filed and AHS sent out Arizona Value Appliance Repair.

The display panel on the dishwasher had gone out and the vent hood had a really bad rattle when I turn it on. I submitted the claim with Home Shield online and I got a text afterward. The tech from Quality Appliance Service was very nice and very helpful. He fixed our dishwasher and a part of the vent hood. It's all been working. We were not happy with the service company that came out before Quality. The guy was unprofessional. He had fixed the dishwasher before, but he had to do it twice because when he came out to fix it, he didn't install the install panel correctly. We had to wait more time for him to come back out and do it again.

One time, our refrigerator water and ice machine was not working. At the same time, my dryer had this high-pitched squealing sound. We use the two appliances all the time and when they broke, it was very frustrating. I submitted a claim online to American Home Shield and went through a simple and easy process. I got an email right away saying that I would be called the next morning and that if I needed to get a hold of someone sooner than that, I should call the number they gave. Mr. Appliance of Greater Livingston called the next morning like AHS said and they were fantastic. I would use their service again. Everything has been perfect since they came out. An AHS warranty is a good deal. It's a good idea to have. We’ve used it a couple of times now, and it has been great.

American Home Shield sent Brothers Appliance and they changed the gas hose. It was throwing off my carbon monoxide detector and they changed the gas line hose, and it stopped. When they came out, they were supposed to fix the oven but they just unplugged it then plugged it back up. It worked the two times that I used it within two weeks, and now it’s not working again.

American Home Shield sent Lowe’s for an appliance. Everything that they did was great. I would definitely have them back. We are getting ready to end our second year with American Home Shield. The first time, it came with the sale of our house. It’s something that the sellers included. And then we renewed with them because we had had so many issues with our air conditioner the first year that we wanted to stick with somebody that kinda had a history of what was going on with it. When we had an issue with our air conditioner, it took a very long time to have it fixed and I was stressing to AHS that I had a son with asthma and it was hot outside, and our house was getting way too hot. It was out of their control, but I felt like they could have tried to push it a little more than they did especially considering I have a son with asthma.

We were selling our house and one of the requests of the buyers was to have the furnace cleaned and certified. I had called a plumber to come and fix another issue that we had. He said that he couldn't certify the furnace or it wouldn't pass. So I called American Home Shield, told them that we needed our furnace cleaned and certified. They said they'd send a representative from the Majestic company and they'd get their determination from them. He came out, took a look at it, and said he could certify anything as long as it would pass. So he did his tests and found out that it was actually working better than I originally thought it was. So we got the situation resolved. The buyers end up buying the house and we're leaving Minnesota for Virginia in a month.

My garbage disposal wasn't working. I submitted a claim online to AHS. They called me back and gave me the number to set an appointment, so I did. The contractor that came was great.

Everybody did great. I had a nine-year old clothes washer that failed and Sears diagnosed it. Sears and American Home Shield were really good, and all in all, I've been happy with American Home Shield's service. Everybody that they contract with has been top-notch. Also, American Home Shield is very busy and when the technician recommends a full replacement and our appliance is down, it's very important. If I would just sit back and wait for them, my wife would be really ticked at me. I usually have to call and prod them to get things moved, or else it could be days.

The air conditioner was working fine. And then one day, when it went to kick on, it just was blowing hot air. Arizona Diversified Air figured out that the problem was a control switch up there. There was a wire that was damaged and then they got it all fixed up. They did a good job. They were here just one day. It was a couple hours. They fixed something that was a possible fire hazard. And now, it's running way better than ever now. The guy who came was new and didn't have as much experience, but I'm fine with that because you gotta learn some time, as long as you got the right answers and figured it out, which is what he did. American Home Shield did really good. I was really happy with them.

The AC went out one night. It was making a lot of noise and we shut it off. It's not good when AC goes out in South Florida. I called up Home Shield to make sure it was covered and they said we were. I got a phone call shortly later from the AC company and I tried to get them out that day, but they said they were booked up. It was almost 4:35, but they couldn’t do it. But they said they’d be here the next day between 12 o'clock and 3 o'clock. That was the earliest I could get them. And my wife said that exactly at 12 o'clock, they were here. The tech from AAA All Brands came in and said the fan motor was bad. He took it off and replaced it. When he was finished he put half-pound of Freon in that thing. I thanked him and he went on his way. It was very easy.

We like American Home Shield. It’s fairly easy to use. We had an AC problem, and Legum’s had quoted the price. But then, when we finalized everything, due to the current Corona pandemic, they didn't have the personnel to do it. So, we had somebody else come out. PC Homes ended up fixing it Saturday. There was a delay. But there wasn’t anything AHS could have done.

I have been with American Home Shield for about 20 years. When I purchased my home my realtor told me about the company. In the beginning the service was excellent. I did not have any problems. In the last year or so the customer service has been TERRIBLE!!! Last month I called to make a payment and my account was debited 14 times. While I was on the phone with the CSR the fraud department from my financial institution called. I stayed on the phone about 2 hours trying to get it corrected. I was told that someone would call me back, no one did. I had to call back about 4 times before I got to speak to a manager and was refunded.

Express Appliance was the contractor that American Home Shield sent out after we made a claim. That went very well. My wife is really strung up about this virus so she asked if the tech, David, had a face mask. He had one. My wife asked him to put some little hospital footies on his shoes too. His face was like, "Huh? Okay." He took his shoes off and put those footies on. I went out and checked everything. We told him what was going on and he checked it all out.

There was a leak in the shower and a leak in the toilet in the same bathroom, and my plumbing claim did not turn out as smooth as we had hoped to. It was a four-day ordeal and the toilet was good. That was an easy fix. However, when the guy tried to take a piece off, the shower broke inside the wall and he couldn’t get it out, so he had to remove the tile and cut open the wall to repair that piece. I have not used that shower since the repair, but it looks good. I ended up just getting my entire bathroom redone though.

AHS has done everything they said they were gonna do. I’ve been with them for a couple of years and like their claims representatives. The contractor they sent for my stove did a good job. I’d have all the knobs turned off on the top for the burners, but the stove would turn on. I was worried about my house catching on fire when I’m outside. I thought they were gonna replace the whole stove, but they didn’t. They replaced the control panel on the bottom. They were quick and came out there a lot faster than I thought they would and fixed the problem. AHS also replaced my refrigerator when it went bad on me, and that was pretty nice. I'd tell friends that they ought to get AHS. They’re crazy if they don’t. It’s the best $59 you'll ever spend.

I called American Home Shield and they had Tap’s Lock & Key service come out and replace the key. I was satisfied with the work that was done.

If you have American Home Shield and nothing ever breaks down, it feels like you’re spending money for nothing. But when you have a house, things are always breaking down, and that’s what happened. I've been in my house 10 years and there’s gonna be some more stuff that breaks down. Having AHS is very beneficial. My air conditioner and my microwave went out. And eventually, I knew they had to repair the same things and I eventually got a new microwave. But without AHS, I wouldn’t have been able to afford to get those things fixed with cash. My most recent claim went well. The tech was on the quiet side, but he also gave me some advice on getting my ducts cleaned because I have a lot of dogs. He said that I might wanna look into that in the future. He had to order a part and came back the following Monday. So far, my appliance is back up and working.

The Fridge Guy came out and everything went very well. The tech came in, looked at the refrigerator and had an idea of what was wrong with it. He fixed the first issue that he thought it was. That was resolved, but that didn't solve everything. He had the part that was needed, and he was in and out. He knew what he was doing, and he talked very highly of American Home Shield. Things could always be cheaper with them but other than that, I've got no complaints.

When I had two backed-up toilets, I went to the American Home Shield website to put in the claim. Within 24-hour, they answered me on the website to get back to me. And by Monday morning, someone was here to help fix the toilet.

The air conditioning wasn’t working and Burleson Services came out. The capacitor had gone and they fixed it. We didn’t have a problem other than the fact it took a few days for them to come.

Since the spring, I switched from another home warranty that I got with the house to American Home Shield because I liked the pricing better and because I have a new house and I don’t intend to use the warranty that often or have any catastrophic failures. However, when the refrigerator light had stopped for some reason and it wasn’t working, I notified American Home Shield. Mr. Appliance of Mid America came out the day after and the tech took a look at it, then he decided he needed to order a part which was the main light in the fridge. It was about three days later and they contacted me and said he was on his way. He came over and replaced the light and everything works great. This was a little $125 fix, which is fair because I didn’t know what was wrong with it and I didn’t really have time to spend troubleshooting it. It was also my first time calling American Home Shield and it was a good experience.

Since 2005, I've had American Home Shield and compared to before, submitting a claim online now is a lot easier. It’s great. I can pay right there online and it eliminates the “Give the money to this guy or don’t.” It’s much better than what it used to be. For an issue with my AC, A to Z Electric came out and their tech was nice. He didn’t have the part that he needed so he went and got it. He came back and fixed the AC. It was pretty quick and all was good. The only thing is my fuse box wouldn’t close anymore. It doesn't stay shut and I don’t know why.

I went with a microwave which has a fan that was loud and acting terrible for three months. I put in the claim in December. Darien of Darien Clark and Family came out quickly after I put the claim in. I had him come out and he said that a part needed to be ordered. American Home Shield ordered it and they said it was gonna be three months to get it in. It took a really long time.

Filing claims with AHS is easy. The first time, the contractor quickly resolved the air conditioner issue. The second time, finding the electrical source problem was a hunting game.

We have been very very happy with American Home Shield. We have two condos with them and have always been extremely pleased with the plumbers or appliance repair people they have sent every single time. In the five years we've had them though, the prices have gone up. While I weigh that versus having to buy a thousand-dollar appliance, it would be nice if their warranty was a little less expensive. People who are considering a warranty should understand what they are getting. If there are things that they think are always included, they need to be sure. American Home Shield has tweaked some things since we came on board. Even so, the things that we wanted before are still there on their coverage which is why we stay with them.

We had a blower motor that was replaced in November, and the gentleman that replaced the blower motor did not hook it up to the AC. When I turned on the air conditioning unit for the first time for this season, the AC unit wouldn’t turn on. That was resolved, but when I turned on my air conditioner again a week later, it froze up, and it was determined that I was low on coolant. The contractor came out again and this last service call was super bogus, when it comes to the coolant, which is so expensive. It’s a $100 a pound and American Home Shield will cover $10 per pound of that, which to me is a slap in the face.

The capacitor on our AC had gone out and A-US came out the day after we made the claim online. It was a quick fix and it's been good ever since.

My mom used to have American Home Shield and she liked it, so she recommended it to me. I’m glad that I have the warranty and my experience with them has been very good. Any time I’ve had to use their service, I’ve always been contacted within less than 15 or 20 minutes by the vendor. Recently, I submitted a claim through the internet and American Home Shield's website was very easy to use. Then, I learned that my claim had been assigned and somebody would be contacting me. And in less than 15 minutes, I heard from A Plus Comfort Air and Heating. They came to fix my air conditioner and they were really quick and nice, so I didn’t have any issues with them. Their service was great and the air conditioner's performance since the repair has been very good.

It was a compressor issue and A-US Air Conditioning of Texas came out first to figure out what the problem was. The tech did so immediately but he doesn’t carry the compressor unit on his truck so they had to send another couple of guys out with a truck. They did that a few days later and they did some upgrades. They also had it to code so that was great. All in all, the guys did a super job. There was no problem and the unit now runs really well.

My garbage disposal was running water under my sink and then my toilet was leaking water. When I first submitted the claim for the garbage disposal, I did the automated process but it wouldn’t let me add a toilet. It would only let me do the garbage disposal. I didn't wanna do that because I would still call in two separate orders and American Home Shield would charge me two service fees. So I called back American Home Shield to let them know I was putting that on one order since it was the plumbing. They told me that I will receive a call in 24 hours to 48 hours, but I got contacted immediately and the representative came after the next day. He was really good. He was very professional and the work was really great. Everything's working fine.

A couple of years back, we could have had somebody come out and check the heating unit in the fall before we started using it and they stopped that. However, when I requested service for a plumbing issue recently, the agent was very good and Colorado Plumbing & Heating got here on time. The guy took care of the problem quickly and he knew what he was doing as well.

I had a faulty garbage disposal that was locked up. I called in a claim for it to American Home Shield and the rep told me that their tech from K&S Plumbing Services LLC would be at my place at a certain time. K&S came when AHS said they were gonna come. They replaced my garbage disposal and provided good service. Everything has been satisfactory since then.

My air conditioner wasn’t working. That was the first time I was using AHS and I had not set up an account yet and so I called to make sure everything was gonna be okay. They had somebody come the next day. The technician from Consolidated Mechanical called to say he was running late ‘cause they were busy. But he was okay and nice. He said he put some kind of fan motor on it, and after that, it worked.

Mountaineer Appliance was fantastic. I like that they gave detail for detail, and expectation. They didn't panic and they let me know immediately, "Okay, we diagnose this problem. We're gonna have to order it. It's probably gonna take at least a week or 10 days, if not more." They were very open with all information. And if it was taking longer, they would call me and check up and say, "Hey, it's taking a little bit longer. We just wanna touch base." When it was finished, they called me and said, "Hey, we're hoping that service was good." They were great people all around. I love them.

I've only had one claim. The contractor thought the tree's roots got into the main pipe in my basement. And when he took it out, it came out with some clay. He gave me the name of another company that I should call, but I never did. It went well.

My house was older and I wanted something to help cover the cost if I couldn’t afford to get something done myself so I had American Home Shield. Recently, AMP Mechanical HVAC Inc. came out on a Thursday to do a summer tune-up on my air conditioner. On Friday, the fan on my condenser was smoking really bad. The same gentleman that came out Thursday came out yesterday. I went on the AHS website and submitted the claim. I only wish they had an app to make it easier and faster. Overall, AHS was good. I enjoyed it.

The bearing had broken up inside the furnace. The contractors that AHS sent for it built a whole thing and took out the old one and put in the new one they built. The service of the contractors was great.

In the three years we've had American Home Shield, they’ve done a good job. Everything that they’ve been providing has been fair. One time, they sent A-US Air Conditioning for my claim and I didn’t have to wait too long. They told me that the fan needed to be replaced. They went to get the new fan, replaced it and everything’s working now.

The last time with American Home Shield, the guy came out and he said he had to go order the part. Two weeks later, I called because the light went off in the water heater again. Two weeks later, I called, and it was the woman in the office and she was a little abrupt. She said, “I’m sorry, he's not gonna be able to get out.” I said, “The water heater has gone out. I tried to fix it and the thing broke. It’s on pilot and I’m afraid it’s leaking gas. And I’d like to have him make sure he gets out today, sometime.” She said she’ll call him but he didn’t come. I called three times that day. We called PG&E to make sure we didn't have a problem. That was on Friday. He came on Monday. She told me he was off all weekend. They were closed. I said, “You’re not a good deal.”

Our AC was blocked and it stopped working completely. The tech from ACE Heating & Cooling fixed it. I've had American Home Shield a long time and they’re much better now than they used to be. Now, when you call, they take care of it faster and I appreciate that.

My AC wasn’t working. I first filed a claim online and then I called because AHS needed to get it assigned to my regular maintenance company. The company was able to come out within 24 but they called me and said that they got a bigger emergency. The weather had cooled by then so I told them that they could just do it the next morning. They were able to come out in 36 hours. It was not long at all. The technician was excellent. Everything has been good, so far. But I was told that there was a fuse that was blown and they might have to come back out or not. But in the meantime, the AC is running. I like the comfort of knowing that if something major goes wrong, I have some coverage with American Home Shield and it also helps with the smaller things.

The tenant in Arizona called and said they have no hot water. The technician had to replace a part. After a week the tenant called me and said that there's no hot water again. I called the plumbing company, they told me to call AHS they can so they come back. AHS called and said we had to replace the whole water heater. I filed a request as to when they will replace and they would let me know and go over there. My call for the LA house took so long. The tenant told me that the plumbing company just stood there for a few minutes and did not touch anything. They said they turned it on but the water is off. Now the unit needs to be replaced as well.

We had an AC issue. The water wasn't dripping outside. It was just collecting at the bottom of the tub that's in there. ES Heat and Air came out. The technician had to undo that tub, took it out, cleaned it out, and there was a big clog in one of the sensors. He cleaned that out and it's been working fine ever since. It's been wonderful. They've delivered the replacements quickly and it hasn't been any problem.

I’ve been pleased with AHS. When my refrigerator and freezer were not cooling, I logged on to AHS and opened a claim. The website was easy. I got a text message that said who the contractor would be. Then within a day or two, Stephen’s called me and scheduled an appointment to come out and fix it.

AHS has been able to fix all three of the problems I’ve had, but I can’t say I’m saving any money at this point. The very first call I had would have been kinda expensive. It was also time-consuming. When my water heater quit heating, the contractor had it fixed very quickly. All they had to do was clean off a grille. Apparently it had gotten dust and dirt out there.

My spa claim went well. I had a problem with the motor and Solar Beam Pool and Spa had to replace it. They had to order it. They waited on the motor to come in, which was less than a week, and they called me and let me know what was going on.

The day that I put in the call to American Home Shield, Camden Service Center sent a technician out to see exactly what the problem was and to make sure that the garbage disposal was faulty. They unfortunately didn't have the part on the truck, but it was cool that they came out that day to check it out to see what they needed and what was wrong with it. And then first thing the next morning, they sent a technician out and he repaired it.

The contractor was great, very friendly, professional, and I'd probably use in the future. Unfortunately, it was just a simple fix that I could've done myself so that was my fault. If only they have maybe simple troubleshooting steps, I could've done a better job and saved the contractor some time. Basically, I gave away $100 for something that I could have done easily. It'd be good if I could get some kind of refund, but I'm sure they don't do that.

I've had American Home Shield on this house since February. But we used the home warranty on other properties. They’re fine and so is our local rep. I made a claim when the light in my ceiling fan was not operable. Jaeger Electric was assigned to come out and their tech was fine. He tried fiddling with it. He wasn’t 100% sure whether or not ceiling fans were covered by American Home Shield. The issue is still not resolved. He was gonna go back to American Home Shield to see if it was covered and I have not heard from him or them yet. It's been a week now.

The process of submitting a claim is pretty easy and straightforward. We prefer doing it online because sometimes you just don’t have time to sit on a phone call or wait for somebody to get everything sorted out. We’ve used American Home Shield three times now for refrigerator and AC twice. The AC unit wasn’t cooling and we had had American Plumbing Heating & Air Conditioning out here. Our AC is probably gonna go out again because it’s 15 years old. Other than that, it has been pretty straightforward with AHS.

The contractor was very timely. Everything was done right on time. I didn't get stood up for anything. My air conditioning needed some Freon and the tech put the Freon in and I haven't had any problems. Everything is great so far.

When I moved into the house, everything looked like it worked but there was something wrong with the water. My son is in maintenance so he was putting in a new faucet for me in the kitchen. He had to go turn the water off on the hot water tank and we couldn’t get it turned off. They were frozen in place so they had to replace those turn-off knobs. I called and American Home Shield sent someone out, and everything went great.

The kitchen drain was pretty badly clogged and because the dishwasher couldn't drain properly, it was causing the dishwasher to flood. But now, everything is working fine. Gaithersburg Plumbing came out and I knew that the drain would need to be snaked. But they didn't have a long enough snake. The drain runs under the floor for at least 40 feet so they had to go and access the drain from the crawlspace and then start the snake there. Whenever they have to go in the crawlspace, a company also has to have two technicians, and originally, they sent out one. So we had to wait for another team to arrive so that one person could go into the crawlspace while the other one stayed outside the entry to the crawlspace. From that point on, it took them another hour or so to fix it all.

The fan of my AC went kaput and Wolfpack Mechanical had to replace the fan and the motor. They called me literally within one day, came out the same day. American Home Shield approved it on the weekend and they came out on a Monday morning, and it was done. And the Wolfpack Mechanical is excellent to work with. The technicians were good and their customer service was really good. They were on top of it. They were text messaging me when my appointment was, when they got approval for the part, when they were ready to come out and when they were almost there. They also helped me get some air filters as well. And what I respected most about them was they didn’t take advantage of me and charge me an arm and a leg. They give it to me at their cost, which I was surprised with that during these times, that someone would go above and beyond and do something that they didn’t have to do. Everything is working well now.

We had a circuit of plugs that worked for all the bathrooms that were tripped and weren’t resetting. The tech was able to replace one plug and find out the problem that caused it. There was also a breaker issue. So, he was able to do two things. Install a new breaker and a new plug and it fixed the issue. And then, there was another issue with electricity that was out of his realm. He was able to diagnose an issue with the Detroit Energy Company. He gave me advice to call them. They had to come out and fix the line going into the house. So, the tech went above and beyond what he needed to do. State Electric did a great job. It was outstanding.

My American Home Shield coverage has been very well. For the most part, I’m pretty happy with the contractors that they have sent out although I've had some issues with other contractors. For a recent claim, Tommy D Appliance Repair came out and I like them. I would recommend them again. Everything has been fine so far with this claim. The refrigerator was delivered yesterday so everything worked out well. I really like my new refrigerator. My old one was in terrible shape. I haven't done the reimbursement part yet though.

Our AHS warranty is original to our house and we've kept it in the hope that when something goes out, we'll be able to get that thing replaced. There was a time when our AC was running but it wasn't cooling. We submitted a claim online to American Home Shield and it was a quick and easy process. Their website told me that someone would get in touch with me. Their contractor, Metropolitan Heating & Air Conditioning, got in touch really quickly and within 24 hours, we had an appointment scheduled. The techs were really efficient, friendly and professional. Things have been working well since they came out. It was nice to have such a quick resolution.

I’ve used American Home Shield way in the past when I sold real estate. I always use that service to purchase for the new customer and I decided to do it along with my daughter who did it also this year because I’m getting upset with my age. In talking to other people on other plans they have that might not be American Home, American Home is looked at more highly than any of the other plans. I googled it and there are other places that have more stars, but American Home Shield has been around forever, so I felt more confident with going with a company that was experienced. They can only be as good as the people that they send out and the follow-up. I have never used them on a personal basis though. I was never home until recently with the Coronavirus.

The claim on my water heater was easy. All Valley Plumbing came out and they concluded that it was not going to get fixed. So, they had to buy another one and replace it. Afterwards, they were going to fix a wall because they had to make a hole on it. I had to call, which was not a big deal, a week later because I had not gotten a call from American Home Shield. They sent somebody else out and they fixed the sheet rock. Overall, everything was great.

My refrigerator freezer stopped working. I put in the call and got a call from the appliance company on the same day. And they came out the next day. They didn’t have the part that day. But they were able to get it within 24 hours. And it was handled pretty well. So, I was pleased. However, it’s been patchy as far as the quality of service of AHS. I have heat pumps in my home and they keep sending out the service engineers that aren’t qualified to work on heat pumps. I’ve been disappointed with their heating and air conditioning services. I would also like faster response times by their vendors because some things can’t wait a couple of days. But overall, for basic things like plumbing, they seem to be okay.

This is one of the worse customer service experiences I ever have with a company. I have been promised a callback from Grace within 3 minutes, but I was left with a hold time of more than an hour before she chose to hang up my call. I called again (answered by Mark), yet I was again put on hold after a long time and eventually was hung up.

I initially contacted AHS because my air conditioning was not blowing cold air. The tech came out to diagnose the problem, but mentioned that I needed these certain safety features on the pan in the attic (that they could up-charge me for) and that I should call AHS about the hot water heater since I mentioned it hadn't been giving more than a few minutes of hot water. Ultimately, the compressor in the A/C was bad and it was going to cost over $1400 in refrigerant for a 16 year old unit to do the repair, so I opted for a cash-in-lieu for the repair so that I could use a different company for a complete install of a new HVAC system.

American Home Shield sent out a representative as soon as I wrote this review. They sent a new technician from a new company who was able to resolve the issue.

American Home Shield made every excuse not to cover a claim for replacement of a malfunctioning kitchen hood exhaust motor pump recommended by 2 technicians referred by them. Their excuse was that 'noise' was not covered despite their contract not explicitly stating that. I wouldn't recommend any company that does not honor their contract. BUYER BEWARE!

I called in regard to a concern with my A/C unit and Anders AC LLC was sent out. The rep./contractor that was sent was racist, would not explain the reasoning for what was needed, and falsified to AHS the amount of Freon needed to complete the job even though he stated to me a totally different number. When I expressed to AHS on how I was treated and disputed the amount of Freon that was needed, I had to call multiple times in order to speak to someone that would help. I ended up speaking with Katie who blacklisted the original company and she sent a second contractor out and he was very professional and took the time to explain everything and also countered the wrong amount of Freon the original company stated was needed.

The company showed up and fixed the AC. Submitting the claim went very smoothly. It was very hard to find specialists and there was a time delay but I understand. It may be the times of this virus. But other than that, everything was fine.

The microwave wouldn’t work and I called American Home Shield on Friday. It was automated and then I called again on Monday and talked to a person because I didn’t know if the payment went through. It did and then, Chesapeake called me and set up the time. The contractor was good, and they were in and out. The technician came in and checked the microwave, found what he needed and ordered the part. He then came back and put the part in. Since then, it has been perfect.

I purchased the Home Shield warranty in early August of last year through a referral from a good friend of mine that has them also. I got it for peace of mind and knowing that if something goes wrong, I didn't have to come out of pocket for large sums of money. Heating and AC units are very expensive to repair. When I request service, I would call my home warranty company and they would contact the service provider who then would contact me to schedule it. Recently, my AC wasn't working. I filed a claim and the contractor gave me a definite date and time than a regular schedule. They came and replaced the compressor in my AC unit. They were very professional and on time. They were out once or twice before for the same issue, but they did a great job.

When I started my pool for the new year, the pump wasn't working. I sent in a claim to American Home Shield and then they got ahold of Shocker and they came out. It was a pretty easy symptom to recognize that the pump wasn't working. It had seen better days. Shocker got ahold of American Home Shield and they got the okay to order a new pump. They brought the new pump out, replaced it in about an hour, and everything was good to go. They did it pretty quickly. I've dealt with Shocker Pools many times being a pool owner. I have a close relationship with those guys and they have been great.

My contract is renewed and I like the service, but I don’t like that they make changes to that contract and they do not tell us that this has changed. I had a complaint for my pop-ups in my drain. Before, they covered the pop-up that was broke. But this year, it’s not covered. Both pop-ups in the master bath and the two sinks are broke and they don’t cover the pop-ups now. I told them that they covered that and they went back and told me that they did cover that but the contract changed. They told me that I can go on the website and read the changes. But not everybody has a computer. We are to be relying on them to inform us of these things. They need to tell us when they're changing things or taking things out in the contract. I could’ve checked with someone else where I could’ve said that I want that added back in because most bathroom have pop-ups now. But now they don’t include it, so that means I have to fix that myself. I paid $100 for it.

He found something inside that shouldn’t have been there. He pulled that out and then everything was fine. It took him quite a while to get down in there and find it, but at least we didn’t have to put in a new pump. When I had a piece of drywall that came out and there was water in the bathroom by the shower, I thought I had a leaky pipe. But it ended up being something else. The guy came out and said that there was no leak in the wall. The shower door was leaking and it had to be sealed out. That was pretty quick and easy too.

The refrigerator wasn’t that cool and it was getting warm and I submitted the claim for it online. It took three days for the technician from B-Cool Heat Air and Appliance Repair to come out and he said that he had to order a part. He came back the next day, which was Saturday. He had to use some kind of heat gun to mess something and then he replaced some part. The refrigerator had been working okay until two days ago and it got really warm again.

I had American Home Shield for a couple of years, then I had them for a year when I first moved in here. I prefer to call in my claims and getting an immediate response. I had them for my furnace and air conditioner cleaning and they always do a good job. Choice Plumbing, Heating and AC came out. Both of my stools were leaking a little and my kitchen sink leaked. They did the stools right away and it didn't take them long at all. They had to order the faucet 'cause they had to replace it. They came back and did it within a week. I like them.

I like to have a warranty just to be on the safe side. When the AC was not cooling, I submitted a claim on the American Home Shield website. Their website was great. I was told to expect the contractors ni about 24 hours. The service from Greenway was great and their technician was very professional. The AC has been doing well since the service.

Everything went well with my plumbing claim.

We had a garbage disposal that had something trapped in it and it would not spin at all. I’ve dealt with some garbage disposal issues over the course of my days and I couldn’t get it to dislodge. I couldn’t tell where the obstruction was, but when the technician came out, he made it look easy. My wife said the person was very friendly, helpful, and most importantly, competent as well. He got the issue taken care of quickly and it was seamless. On the other hand, I had a stove issue too. It wasn’t heating up, so the person came out and calibrated the device. They had to come back out because there was some issue where he had to come back out.

Our water heater broke and we got it replaced by the 2 Sons Plumbing. I filed the claim online and I was just told that I needed to reach out to to the contractor and schedule it, and that’s what they did. I have much nicer unit compared to what we had before.

There was a water leak on the AC pan and I’m still waiting on the contractor to come fix it. I’ve been trying to get ahold of them to find out what’s going on but I haven’t gotten a call back from American AC. I’ve had other claims with American Home Shield and they’ve all been good and easy experiences. I’ve had some when my AC would go out and it wouldn’t work. I would call them to come and check and it was all because of the breaker. The breaker tripped, and all they did was just click it back on and it worked. So, I paid my money and that’s all they did for it. I did that twice and I felt stupid. I’m paying for all these little payments that are just so easy. But I do it because I want to be safe and just make sure. AHS has been great but they have a small selection of businesses that do the work. They should have a wider one, which would be nice.

My parents always had a home warranty and but I didn’t know what they had. I just thought that it was important to have something like that. While researching online, I came across American Home Shield and I've been with them for a little over a year. I did a claim online when there was something with the wires of my air conditioner and it was a very simple process. It was great. I paid the little fee for someone to come out. As soon as I submitted my claim, J & J Mechanical called and set up when they would be out. It was no less than a day or so. It was very fast. J & J Mechanical came, fixed what they needed to fix, and it was good. This happened earlier April and my air conditioner has been perfect since.

We have a home and things do break in. There might come a time when we don't have the money to pay for repairs fully, so we got a home warranty. American Home Shield was recommended by our siblings and we signed up with them. Recently, the water heater was leaking water and the water was foul. We called American Home Shield and let them know. Then they sent the plumber out and when the plumber walked in, he smelled it, looked at it, and said that it had to be changed. He was good. Also, we just lost hot water on Sunday and he came last Monday to put the new water heater in.

The oven lights were out. Astro Appliance came out, and they were great. The technician was scheduled to come out two days from the time I called American Home Shield. They gave me a window from 1:00 to 5:00. He showed up at 11:00. So, it was significantly earlier than what was scheduled, which was a pleasant surprise. He offered to wait outside because he knew he was early, but I told him to come on right in. I had to let the oven cool down because I was using it to feed the kids. But he sat there and worked through it, and diagnosed the problem as not a fixture issue but a light bulb issue. And luckily, I had two light bulbs on hand that he was able to install, and then everything worked just fine.

Lane Service came out for my AC. They said it sounds like a fuse problem, but they fixed it and my AC is working. However, for example I have faucets, and if these start leaking again and somebody comes back out, I should really be informed of exactly what is gonna occur, if it falls under the previous claim, or if payment’s gonna be taken. I really don’t find out about that until later on down the line. I have to ask instead of somebody just letting me know. There’s no follow-up from AHS and I have to do it myself.

Whirlpool came out and they had their shoes and kept their distance. They cleaned behind themselves. They came out for an appliance issue and they explained it simple enough that I understood. I've used Home Shield for a couple of things that their contractors checked and so far, it’s been satisfactory. Having a home warranty gives a sense of security, even though I pay a premium out every month. When it comes to having something done, big sums of cash at one time don’t have to come out of my pocket. That’s the best thing about it. With everything that's happening, it takes care of that particular problem.

The AC wasn’t coming on and the technician from Air Doctor fixed that and then checked a few other things. He was very good. But we had a bad experience with Home Shield this month for the first time about the payment. When I first got it, they'd send the bill in the mail and I would pay it. Then they said that we would have to have it taken out of our account. We’re on social security. We pay AHS at the beginning of the month and it’s not due ‘til the 15th. That has been fine since we’ve been at this condo for three years. This month, at the 15th, they took it out again even though we had already paid for it. We called AHS and they put it back. Then last week, they took it out again and two days later, it was put back in. It was like we tried to get it paid three different times and nobody could answer us why. My husband didn’t wanna have it taken out if there would be a problem but hopefully, it wouldn't be.

Appliance Solutions came out to check my washer because it wasn’t draining. I submitted the claim through the website, which was set up really nice. I was able to go through the claim easily. I was emailed about when to expect the contractor, and then they followed up with me and they got back with me quickly. The tech put in a new piece that was broken for the washer and it worked for five loads. And then last night, I went back and it’s having the same problem. But other than that, Appliance Solutions did a great job. They were very professional.

My tub upstairs was clogged and wouldn’t drain. The faucets behind my washing machine were leaking and my bathtub in my basement was leaking as well. Initially, I went to the AHS portal and did my plumbing claim online. I ended up speaking to an AHS rep because I had a question. Initially, I had put in a claim for my drain outside of my backdoor as it was clogged as well. When I talked to the rep, she told me that would be something that would not be covered because it was outside of the home.

I make my claims online and I had a little problem with the American Home Shield website because you can either click on a new order, continuing order, or follow-up. But when you click on "other", it takes away the check marks. I wanted to click two boxes and it will not let me click on them. It's straightforward - one or the other. It's continuing the same thing but I needed to put notes in there because we were not speaking to a person. It was a computer. Whoever would pick it up would not understand that it was continuing with concerns because things weren't cut-and-dried and black and white. It was frustrating that you could only check one box. The website could use some help.

The last time Pruitt’s Plumbing came out about a year ago, I didn't like the guy. My cleaning lady was here and he was busy talking to her. It cost us a lot of money besides what we had paid. It was leaking after he left. We called back and they said that the part was separate and they wouldn't fix it. It was like a runaround deal. So, I told American Home Shield that I didn't want them back but the company that they called in place of him stood us up twice. So we were two weeks without a garbage disposal and the water was backing up. So, I told AHS to call Pruitt's Plumbing out. We might have better luck this time and we did. The gentleman came in and I offered him a cold drink and he said that he was fine. He carried in a garbage disposal. He was in and out of the house in 10 minutes. It was amazing. They were wonderful. Everything is still working as it should.

The tech from Mr. Rooter came out for our plumbing. He was professional. He went to the problem, fixed it and told us what was going on. He had his mask and gloves on. Overall, I feel good about having AHS.

The ice maker quit working and then about two weeks later, everything else went out. The lights would turn on, it would get cold, it would turn off, and then everything would get warm and not stay cold. Everything in the freezer thawed out. I went online and said, “Fridge.” It said the contractor would call within 48 hours. Service One Appliance called the same day. They called quickly, but they didn't get out for a week as they were very busy. They sent a tech out and checked the fridge. He came back a few days later, put in two new boards, and then, the next week, he came out and checked it again, put in another board and the new motor for the icemaker. Then they sent a different tech and he came back and put a new board in the freezer for the icemaker. Now, it works. They were good, except the main problem was the one that we told them the first time, and that was the last thing they fixed. It was a very easy and smooth experience.

I had something that was squeaking and it sounded like a little mouse going around in the dryer. Affordable Appliance came out and fixed it with no problem. I’ve used American Home Shield twice since 2018 and I had very good experiences both times.

There was an issue with the drum making a lot of noise. The fellow who came, we've had them out here before. He was really nice. He checked it out and whatever he did, fixed it. He was here less than half an hour. He also wore a mask. He did excellent work. We've had AHS for 11 years now and they have great service. With homes today, you can't live without a plan like American Home Shield.

The upstairs AC unit wasn’t cooling and it was leaking. It was freezing out and then as the ice melted, it would drip. It had been going on like for a couple of days when I submitted the claim and the process was very easy. I did it online the last time. The contractor Ace Heating & Cooling was excellent. I've only needed them for the AC and it was my second time, and the contractors were very prompt. I usually have somebody out either as soon as that day, depending on what time, or the next day. I would highly recommend getting the home warranty program. If the AC unit is out of warranty, it is a good way to cover that, and it is definitely worth it. The last service call covered the cost of the warranty service for the whole year plus what I had to pay for that service call. If I didn’t have American Home Shield, it would have cost me about $800 out of pocket. It paid for itself.

After I submitted my claim for the AC, they contacted me later on that day. They did a good job on it. I was satisfied. But I’ve had some little problems with American Home Shield. My problem with them was that they weren’t consistent in how they would explain stuff to you before people would come out. Like before, if I call in for service, they need to let me know whether or not it’s covered, or they explain to the customer what is covered instead of sending somebody out. Once the person get out there, they pay the $75 and then, you find out that they can’t do anything for you. So they’re charging me for somebody to come out when they know that what I called for was not covered.

It was very easy when I submitted my claim to change our locks. Rick came out and he was great. Everything is perfect.

My mother had American Home Shield on our house, and that made me decide to acquire this warranty. I have been protected by them for about 10 years now. I had a leak on my toilet and so I called their number. They said that the people were contacted, which they did. They also told us about the day -- it took a couple of days for SWAT Plumbing to come out. The techs were good, on time, and they did what they said they were going to do. Everything has been functioning well since they have been out. Get AHS.

I had a claim for my dishwasher and the contractor was able to fix it. They were great. Submitting claims with American Home Shield has been fantastic. I've never had a problem with communication. I started doing the claims through the website, and that’s even better because I don’t have to wait for a representative. I just do it through the website, they give me an appointment, and I've never had a problem. I would strongly recommend AHS to homeowners because many appliances are covered, and if they ever run into a problem, they'll be able to just call and not have to pay to have any replacement cost or services other than $75.

Coastal Maintenance was awesome, quick, informative, and fixed the problem that day. We also had our house rekeyed after we moved in. They came out quickly and rekeyed everything, but we needed a deadbolt replaced. The guy took the deadbolt with him, told me he would rekey it and put it out in the mail the following day. That was back on March 15th and I still haven’t received my deadbolt. I’ve tried contacting them multiple times and they haven’t got back to me. I’m not very happy with them. I'm going to call American Home Shield about this issue. Overall, AHS was great.

We have had nothing but perfect experience with D&D Appliance Repair. They were very good, very professional, very right-to-it and on time every time. They did a great job and cleaned up. I couldn’t recommend them more. AHS was right on top of it, as well. I was amazed. They've really taken care of our problems. I couldn’t recommend them more too.

I went with Home Shield because of better reviews. I filed a claim online and it was very easy. Pop-A-Lock was here the same day and they were very good.

There's a cap in my backyard I can take off and look down and I can see the city line where the water flows out from where my toilet is in my house. The cap was off and on the side and there was a bunch of crap in there on the outside of where I can look down into the pipe. I thought it was some kind of blockage so I called American Home Shield and got a claim going. Nick's Plumbing and Heating came out and got a Roto-Rooter. He got it all cleared up and he did a phenomenal job.

The claim submission with AHS was easy and it took two days for J & J to come out. Their technician did a great job and we were happy with him. We've had American Home Shield for over 20 years and for us, it has paid off.

AHS has always been very helpful. I put a claim for my air conditioner in on a Monday and the contractor came out on Tuesday. Also, I have a portable swamp cooler in my garage and I didn’t realize that it was under AHS. I tried to fix it but I haven’t been successful, so I'm gonna have them come out and look at it today.

Our appliance claim with Home Shield was a little time-consuming as far as waiting on the delivery. I explained to the rep that my mother was bedridden and we have to do her laundry every day, sometimes, two or three times a day. I think that takes preference over a normal customer, considering an ill person in the home. I had to go to the laundromat to try to get our clothes dried and that was a big risk for me. But other than that, everything was okay. I was pleased with everything except the delivery. The contractor was a nice gentleman. He told me what the process was and had a good personality. Even with the delivery, the guy was extra nice because he pulled the old one out for me and did everything he needed to do to get it started. Someone told me that I needed a certified electrician to install it and he said all I needed to do is just plug it in. He said I already got everything I need. That kinda soothed me and satisfied me as far as getting it installed.

I researched online and Home Shield had good reviews for home warranties so I picked them. Hansen Mechanical recently came out and they were quick, communicative, responded right away and got a technician out as soon as possible. And they were very professional when they were here. I was very impressed. I just had one issue with a credit that Home Shield gave me due to an issue that I had when I was getting the warranty. It wasn’t automatically applied to my account. I had to call about it, which I had to be on hold for 30 minutes. That was kind of annoying. But overall, like processing the claim was pretty simple.

I had an issue with some electrical outlets one time and I submitted a claim to AHS. Their contractor A & S Electric came out to do service and their timeliness, professionalism and completeness were good. I've been with AHS for 20 years now and there has been nothing I could moan and groan about. There was a time when I called them for leaky faucets but then the coverage I had was for fixtures. I wish I had known that. Still, this wouldn't change my participation.

There’s some kind of water pump on the unit and it was spraying water out of it into my utility closet. I went on the American Home Shield website and it is user-friendly, but sometimes it would be helpful to have a bit of a comment section. It was a little difficult at the time for me to tell exactly what the issue was. I couldn’t tell where the water was coming from. It would’ve been nice to be able to leave that as a comment rather than just choose from the drop-down list of things that were issues. The company then contacted me within a day or two, but it was an emergency issue because there was water in the house and I would’ve liked to have somebody out a little sooner. Still, all of my experiences with the contracting company were excellent. The diagnosis was a little tricky, but the contractor came out and looked through the whole thing. It was great. He didn’t give up on it until he solved the issue and I haven't had issues since.

American Home Shield has been perfect. This is my second year with them and they've been on top of things. They sent the information and I didn't have any issues at all. I have renewed with them. They sent out NorthStar Appliance Repair for an appliance issue and they were amazing. The barricade was broken inside the dryer but we couldn't see without them taking it apart. They pulled a part, showed us what was, and left to get the part. They came back, fixed the problem, and boom, boom, gone.

We had a burst flexible pipe in a wall that’s between our house and our garage. I had water pouring out underneath the side of the wall onto the slab. That started late Friday night and I called American Home Shield. They gave me Van Allen Plumbing's name and number. I called them on Saturday and left a message. I didn’t get anybody that day so I don’t know if they were working or not on the weekend. I called back on Monday at about 8:02 and got a hold of Roman. He immediately put me on the books and they were here by 9:45. They were here for about two hours. They went under and all over the house, trying to find the source. They located the source, had it fixed and referred a drywaller to us. He came out the day before yesterday and finished the repair.

When the pump was broken, I called American Home Shield and they got in touch with Pool and Spa World and they came and fixed it. It’s working very well now. It’s very simple to submit claims with AHS. I have another house for rent, and I have another coverage on the other house. I have multiple policies now. I hope that they give me a little bit of discount with the other house, but everything is perfect. My experience has been great. I love it. I talked to my friends at work about it.

We had an appliance claim with American Home Shield. Professional Appliance came out for it and they were great. Both times they showed up, it was right on time.

At the beginning, my claim went very rough. I even told the American Home Shield people that I thought they were going the wrong direction. They were sending an electrician out and I didn’t think those people were gonna resolve my problem. I also called them back a second time because I was really getting nervous about it. They told me not to worry and that they would send the right one out if the electrician was not it. I said okay. If they wanted to waste somebody’s time, that was fine with me.

The first people that American Home Shield sent out was saying that our condenser was gone and that was it. So we ended up getting the people that made the air conditioning unit. We called them and they came out and looked at it. They said that the problem wasn’t the condenser; it was the compressor. They told us to call American Home Shield back and we did. We explained what was said so they ended up sending us somebody else out.

Submitting claims to Home Shield has been easy. Recently, their contractor, Grade A Plumbing came the day after I sent a claim in for my garbage disposal. The tech from there was great. I love my AHS warranty.

When my refrigerator wasn’t cooling, I called AHS and spoke with a person. They sent a contractor out and he did excellently. He then had to come back the next week with the correct part. However, I hated to pay $75 because that was the second time they’ve been out, but I had to.

American Home Shield (AHS) is a scam. My GE Cafe Series microwave broke and they said they would replace. ALL MY APPLIANCES are GE CAFE Series. AHS offered me a GE Profile Series for free, but if I wanted the GE Cafe Series I needed to pay an extra $239, almost 50% more than the cash value ($497) they offered me. Both microwaves are EXACTLY the same microwave, except for the logo, I even checked with a local appliance store. This appliance store only charges an extra $30 for the Cafe Series, not including installation ($175) which is suppose to be free with AHS.

House built in 1978, purchased in 2009, seller provided AHS Warranty. Renewed with AHS when policy expired and been with them since then, except for 1 year in 2014 I think when I chose a different company for a better premium. Had good experiences, paid premium promptly. Used services several times. Some years I didn't have any claims. In 2019, they tried to increase the premium from $45. per month to $99. per month. Spoke to their office, they told me that the company felt I had too many claims. Refused to put that in writing! So.... thats why I pay insurance duh!

My heat pump was not working. I have had several companies in here trying to repair this and nobody can repair it. I spent $576 out of my pocket before American Home Shield was involved. I submitted a claim online and their website was pretty user-friendly. I was to pay American Home Shield $100 before they could send someone out and the person was supposed to be knowledgeable on automated home, which they were not. I told AHS that I did not want that man back in my house. He was not professional at all. But the second guy who came was fantastic. He got it fixed right away. American Home Shield was beautiful to deal with except for that $100 but the overall experience had been excellent.

Paid like $800 a yr for like two years! I believed it was a good company to pay for. A couple years cost me around a grand so when something broke it was taken care of. But I called him for my dishwasher stopped working and they said that it will run $60 for someone to come out and take a look at it. So somebody did then about a week later I got an email stating that I failed to maintain my dishwasher and if they weren't going to pay for it to be repaired. Next my refrigerator ice maker stopped working so again I paid $65 for someone to come out. They came out and about four five six days later maybe a week and a half later. American Home Shield said we cannot fix your ice maker due to this Shady Claus that they have at the bottom of a contract failure to maintain so again I'm an ice maker I had to repair it myself and take a $65 loss again.

We’ve had American Home Shield for several years. They have always come through when we needed them. The hot water went out late Friday. We put in a work request. The service company called Monday made appointment for that day. Tuesday we received a call from AHS with all the particulars and we had a new hot water heater Wednesday. They took care of everything. I paid my deductible cost and other uncovered costs and that was my only effort. The service companies they use are always reliable and dependable. I highly recommend them.

If someone recently subscribed to American Home Shield's service within five years, AHS doesn't know the status of the home. But it's different if someone has been with them for a period of time and there should be some consideration for the fee each time long time customers have a call. Other than that, I have them since 2013 and I've only had one bad experience so far. It was when the contractor that they used tried to take advantage of me, but they took care of that. And aside from that tech, the other contractors that I had were professional people who knew what they were doing. They also took care of what needed to be taken care of and cleaned up after themselves. And that's all that I expect from a person who's coming to do work.

Everything went very well with United Air Temp. They came out for an AC claim. The AC wasn’t working. The air just kept running continuously. It never even shut off. So, there was a piece that they had to replace, and once they did it and cleaned it out, it came right back on. The thermostat went to where it needed to be and everything was great. The gentleman that came, came once before. He was very good, he explained everything to me and he came on time. If I needed anything else with my central air, I would definitely request Air Temp. I've had coverage with American Home Shield for more than 20 years, and I like that all I have to do is put in the request and they send me whoever it is that is qualified. When I didn’t want a company, I gave American Home Shield a call, and they switched it immediately to someone else.

When there wasn’t any power to the pump, AHS told me Ultra Pools would be calling the next couple of days, which they did, and I had no problems with them. They were great. I only have one problem with one of the claims. I've had problems with my microwave. It started March 21st. There wasn’t any power to it and they said it was an electrical issue. The electrician came out, worked on it, came back probably 3 times and it’s still not fixed. One of the times the electrician came out within the month, he said that he had to go up in the attic. He wasn’t gonna do it that day because he’d already been in one attic, and so he left. The next time he came out, he found out it was the plug next to the microwave so he didn’t even have to go in the attic.

The original claim was our dishwasher and American Home Shield needed a part. They ordered the part and the other company came and tried to fix the dishwasher. That’s when they realized that they couldn’t turn off the water valve connected to the dishwasher. It needed a plumber, so that’s why Five Star came out. They said there’s something wrong so they couldn’t disconnect it. It needs to be fixed so they said they would touch back with American Home Shield, and I'm still waiting to hear what’s gonna happen. They were great, but I’m kinda in a limbo right now.

Last year, we were with Home Warranty of America. We wanted to try a different company. American Home Shield sent Lake Area Appliance and they were great. When the tech came out to see the problem and figure out what needed to be done, he was here probably about 20 minutes. To actually fix everything, he was out here for about 40 minutes.

I was having issues with my dryer so I went online and made a service request with American Home Shield. I was given an expected timeframe of within 48 hours. L and K Appliance Repair showed up within that time and they were excellent. My dyer has been fine since then.

I had been having a leak for about a year and a half. I called in the claim and the rep that I talked to was real nice. She said the contractor would be calling me within 24 to 48 hours, and they called me the same day. The plumber came out and he said he did something but it didn't work. Then Kenbridge Plumbing came out and they fixed it. They were good. But some of the contractors that AHS sent out here don't do a diddly-squat. So I call them and tell them that the problem is still going on and to not send me the last people that they sent out here.

My garbage disposal had a cracked housing because when I turn it on and water is going through it, it would come out the side of the garbage disposal. I sent a claim in with Home Shield online and I called and checked on it later. I called on a Saturday and the contractor came out on Monday. The tech was good and everything went fine. I've had a few claims with Home Shield and if I didn't have it, it would cost me a lot of money if something goes out. It's well worth it. That's one of the insurances I'm okay with as long as they don't keep raising prices.

I requested the service from American Home Shield that morning and it happened the same day. So, that was really helpful and it was handled very well. It was a super good, quick and easy experience. I’m very satisfied.

I turned the claim to AHS late Saturday night, and got back response from them pretty quick. I then I got an email or text and Cote’s Mechanical said they could come out on Monday, and that they would let me know sometime on Sunday evening what three-hour window so I didn’t have to wait all day. I was home anyways, but just that courtesy, instead of an eight-hour block. The tech came in and was very polite. He looked at the unit, got it working, and everything was good. American Home Shield is wonderful. We have about 80 days left but we’re definitely planning on renewing when it gets closer to the expiration date.

When we bought the house, the homeowners purchased a home warranty, but we weren't too happy with it. We looked into AHS and it covered a lot of things that the other warranty did not. The reviews and everything that it covered made us go with them and we've had two home warranties on our house. Submitting our claim for the stovetop and the oven was easy. I called AHS and they contacted Peerless. Scott, the contractor, called and said that he was coming out at 8:00 am on a Wednesday. He came out and was absolutely great, very helpful, and professional. We couldn't have asked for somebody better.

My air conditioner stopped working one time. I called and submitted a claim to American Home Shield and somebody called me back. Heritage Air & Heating LLC was out at my place the next day. They were very efficient and they fixed my condenser immediately. They were very informative and super nice. So far, I've been perfectly happy with AHS.

Service Contractors of Texas came out and our AC claim went very smoothly and quickly.

Alejo Electric showed up on time and the technician was very knowledgeable. He didn’t have the actual part to change my breaker, but he went out, picked it up, came back in a short time, and replaced it. And he checked on some other issues I was having and corrected those. It was a quick service and that stemmed from his knowledge of electrical. But the plumber from U.S. Plumbing and Rooter that came out didn’t show up and didn't call for the follow-up. They didn’t inform me that there was an issue. I called an hour after the window expired. I was told that they had a plumbing emergency and that someone could probably get out here the next day. I was surprised that no one had called me earlier to inform me that they ran into some problems and they needed to change that schedule.

AM PM Plumbing was great. They got out here the next day. It was a relatively simple problem. He was able to get it taken care of and he was here less than 45 minutes. AHS has responded to our claims very well. We haven’t had any problems with them. Last year, we've had a couple of more claims than usual, but not big things. So, we were grateful for that.

The compressor of the refrigerator went out and it has the sealed unit. I filed a claim with AHS and they sent out a tech from Vector Appliances. He checked to make sure that the problem was the compressor by checking the coldness and bolts up and down on it. After confirming that it was the compressor, he was courteous enough to tell me that if it was still under warranty, he shouldn’t touch it because that would void the warranty.

When my garbage disposal quit working, I filed that claim online. I've used the website before. It's easy to get on it and it works great. I always hear the contractors would be out within 24 hours and that's what the website tells you. And you usually hear sooner than that but it always says you'll hear within 24. Red Wing Plumbing & Heating was awesome. Glenn was great. He's been here once before. He's extremely friendly, knowledgeable, gets it done, and cleans up.

My garage door opener completely quit working and when I submitted the claim, American Home Shield dispatched the garage door company, Overhead Door Company of Wichita. It was only two days before the tech actually came out and after 15 minutes, he told me that the whole opener mechanism system would have to be replaced. He said he would have to come back the following day and do it. I told him that was fine and since he’s been back out, everything has been good. I'm completely satisfied.

We purchased the home in June of last year and we got the American Home Shield insurance right after that. It was recommended to us by the Realtor who also helped us out. Submit claims with American Home Shield is fairly easy. I placed a phone call and explained my situation. They were able to get me set up with a technician quickly. Majestic Custom Construction came out and took a look at our AC unit. It was not working properly, so they ended up replacing the thermostat.