American Home Shield Reviews

American Home Shield is great and we're very happy we have it. It comes in really handy for us. We've been renewing it for the last four years and we've recommended them to other people too. We have two issues going on right now. One is the sink and one is our freezer. I was notified for the sink part, but not the freezer part. My husband was. We were surprised that I was getting text messages for one service then my husband was getting messages from another, for the different service. It was the service provider who was texting us and we were wondering why they were communicating with me when my husband put in the claim for the sink. Maybe I put in a claim at one point, a few years ago, and it was that vendor that remembered who I was.

I prefer doing claims online. It’s quick. However, American Home Shield is slow to process the deductible. They had Professional Appliance come out for my claim and they were good, but the $125 fee didn't go through for a couple of days. Still, I read reviews and AHS appeared to be the better one.

The oven wouldn’t turn on. The technician came in and he saw that we had a serious problem. He checked all the knobs that we were expressing to him that sometimes it won't come on. Then about half an hour later I turned it on and then we were having other problems with it. He checked out everything and said there’s nothing that we can really do so he is looking into having a replacement. AHS sent everything to us for me to choose from within the price range of the one that I had. Within a week’s time I got a new one. The people that came in were very professional. They knew what they were doing.

Claims submission has been super simple. I just go online and put in what's going on. Within 24 hours, somebody's calling me and then, 24 hours from then, they're out to repair it. When my fan stopped working, North Coast Group Electric came out. I thought the switch was maybe blown. The fan started going crazy. But it's on a remote and that’s what they had to replace. But nothing has had to be done right away like some kind of emergency case like a broken pipe that would need to be fixed right then. I'm not sure how that one works if that happens. I haven't seen anything that shows me like an emergency service on the website. But that's probably the only thing. That aside, our experience with the service has been really easy.

Someone referred American Home Shield to me. Their contractors were great. Communication was great as well. Stockdale came out last week and they were very quick and straight to the problem. It took the servicemen about 20 minutes to get the problem fixed, so it was great.

My condenser for my Carrier air condition unit was making some very loud, odd noises. I went online first, and then, I made a call and placed a claim. Three days later, I had a technician. It was fairly easy. The technician, Richard, came out, did some testing and realized that the capacitor on the condenser failed and was not putting out the right voltages so he replaced it. We turned it back on and it worked. I’m in Tucson, Arizona. We were hitting 100 at that point. I was happier than a clam. I like it so much at this point that I’m going to have Crispy Air do my maintenance instead of Chas Roberts. Also, I would recommend American Home Shield because of the value, the ease of placing a claim, and their quickness to respond was exceptional.

Price Right Plumbing came out to check a faucet that was not distributing hot water. It provided water everywhere else to the house but for whatever reason, it did not for the shower. This happened last Thursday. My tenant was there at the house and she explained to me what happened. I've owned the home for 12 years and I never experienced anything like that. We haven't had any major renovation that would mess around waterlines.

I had a leak in my master bedroom closet. The guys came out and did a bisection of the area but they did it neatly. They're probably one of the best plumbing teams that ever came my house before. If I could give them 20 stars, I would.

I purchased my home a year ago and I just renewed my policy with AHS. In the past, when I've purchased homes, I always request that the seller provide AHS warranty and I'll definitely use it this year for this home so I renewed. The repairmen provided really good service and identified the issue and fixed it. And they arrived on time, they complied with COVID-19 guidelines.

I've had no difficulty submitting my claims to AHS. Everything is seamless and everyone has been very courteous. Wind Bender previously came by and noticed that our kitchen faucet was old and needed to be replaced. There was also something was leaking in the basement. They were very courteous, quick, and took care of everything. It was perfect. I've had about two other claims in the past and got the locks changed. My experience has been the same for both of them. If other homeowners are considering a warranty, I would definitely recommend AHS based on my experience.

Integrity Air Conditioning did a very good job, so we’re back in a habitable home now. It was 85 degrees. But the only thing, and that’s not their fault, it took almost two weeks to get the coil from Trane. I don’t know where they shipped it from. We got through it all right, but it was not fun. Integrity Air were very professional, though. They identified the problem right away, which my regular service did not. They identified something entirely different. I've used American Home Shield once or twice and it’s fine. Submitting a claim was very simple. They send the people in right away, and I have no problems with that. They could reduce the rate a little bit, though.

With AHS, I normally submit my claims online and the process I go through is easy. I had a recent claim when their contractor, Refrigerator Appliance came out to do service and that went fine.

Aqua Clear had excellent professionalism. Their tech showed up on time and he was a good communicator. As soon as he looked at the garbage disposal, he said that it was too old. He explained that it was not fixable and there was nothing he could do about it. He was great. I don't always figure everything out and I kinda need that little guidance when it comes to things. I had a lot of questions and he was absolutely terrific and very patient.

The AC unit had loose wires and the thermostat was set wrong. The guy from Ice Man Cooling and Heating was professional and on time. He seemed to know what he was doing and took him half an hour to resolve it. He was very good.

South Placer Heating worked on our AC. They were good and everything went fine. We also had a claim with our water heater and the tech had to come back three times. It was a little frustrating at first but eventually, it got fixed. With AHS we get somebody out pretty quickly.

I had an electrical problem and the technician from Ideal Services came out. He did a really good job. He found the root of the problem, fixed it within about 10 to 15 minutes, and he was out. Overall, I like American Home Shield.

The AC went out upstairs and the tech from A & R Complete Service had to put a part on one of the units. He was able to fix it that night, 8 o'clock. He was really good. On the other hand I had a rental house as an investment property and I sold it and I had literally just paid the renewal seven days or eight days prior to me canceling it and American Home Shield wouldn’t give me a refund, even prorated on the payments that I had made.

The seal along the toilet was broken. I called Home Shield and I filed a claim through a prompt system. And then, CNJ Services called and told me they would be here Monday, between 10:00, 1:00. They did fine. The toilet didn’t leak anymore.

Rapp’s Heating, the contractor, came right away and did some work in the bathroom. The technician was very professional. Since then, things have been going great.

Ray's Heating and Air did some work, and they were awesome and very courteous. They're good people. There was an issue that it was replaced and it definitely improved my day to day. They did a great job. If you're purchasing a house and had a home warranty to go with, it would be good to go with American Home Shield. They've been great so far and I'm very satisfied.

I'm a Realtor and keep up with the home warranties, and I heard that AHS was really good. They are very quick and professional. I have two refrigerated units, and one of them wasn't blowing enough cold air. It took about a day or two for the tech to come out, which wasn't too bad. He was wonderful and explained everything. He said that it just needed some Freon. He put it in and so far, so good. He said to give him a callback if he needs to come back.

With American Home Shield, I can call them and get somebody out. Majestic Custom Heating and Air was great. My furnace wouldn’t shut off and their tech connected something that was in there. Everything’s working great and I’m very happy. I would recommend him the tech to anybody. However, it’s getting a little expensive with AHS. I’ve been thinking about canceling. I gotta pay 50 bucks a month and I’ve had them out to my house twice in two years. I don’t know if it’s worth it for me to have it. Most of my appliances are brand new so I’m just debating on whether to keep them or not. I might have a problem the minute I cancel.

Whenever we need service, AHS is good. They make arrangements and come. Whenever they have to refer me to someone, it has been easy. But whenever they have to come up with a replacement part, it takes forever. We've had two instances in which the appliances were old. The oven was one and then, we had a cooktop. When they don’t have the parts, it takes forever. We called and they forgot the date. It also seemed like we had to tell the story from zero to the last conversation to everyone. Nobody knew what the other guy was doing. But otherwise, it has been okay. My Tech was good. They installed the oven and it has been working fine.

Never owning a home before, we know a homeowner's rule is things are going to break. Things are going to go wrong. So, we wanted to make sure that at least we had a bit of coverage in that regard. Our kitchen sink was leaking. I couldn’t figure out from where. It was flooding under the sink pretty bad. It turned it was coming from the extension hose, like when you pulled the nozzle out if you need a little extra slack, and it was just running right down into there. J & A Plumbing and Rooter's tech tried to find the replacement tube that connects the faucet to the line, but he was unable to, and then he had to replace the whole faucet.

My hot water tank wasn't producing hot water. Doing claims with American Home Shield is relatively easy, but that one was a little bit of a challenge. I didn't discover until Friday evening that the water was out. AHS issued a repair person. They said, "You know, they'll be getting in contact with you or you can contact them." I looked and it was for me to contact them. It was Friday at 4:00 and their office is from Monday through Friday 9:00 AM to 4:00 PM. So, I wanted someone else who is open on the weekend.

Emerald Appliance came out for our dishwasher and our oven back in February and they were very good. The dishwasher has been an ongoing thing, though everyone tells me that it is in very good shape. It's doing what it's supposed to, with the exception of some soap crystals still being on there. I'm the opposite of handy and I can only go off of what everyone else tells me. But of the different vendors who have been out to our house, Emerald had the most thorough follow up, which I was impressed with. The tech called me back a couple of times and asked about the appliances. And he even emailed me some of the very low-level basic maintenance that we could do with the dishwasher because that's been the problem unit. I thought that was very nice of them.

AHS handled my claim well. They were very prompt in getting contractors out to fix the problem, which I appreciate. The contractor came in, fixed the problem really quickly, cleaned up, and headed on out. They only did everything they needed to do.

Hospitality Heating and Air did well. It’s just they had to come out three times. They found a board outside that was shorted out, so the technician replaced that board. Everything worked well. And then, the next time he came, he said, “there was a board inside that was shorting out the outside board,” so he replaced the inside board. And it went fine for about three days. And then, it stopped ticking in. I called them back and they sent somebody else out to put a new set of eyes on it. And it seemed that a fuse that was on the brand new board that they put on the upstairs went out. So, he had to replace a fuse. All he could figure was that the fuse that came from the factory was weak. He replaced the fuse and it’s been working fine. They didn't charge me the second and third time. So, that was good. That’s what they were supposed to do ‘cause it’s less than 30 days. That’s the agreement. We’re happy so far.

The ice dispenser was not working properly and it was causing a frost buildup all over the refrigerator. I called Home Shield and everything was good with their rep. Beyer Appliance Service came out and the tech had a mask and booties on. He was very careful and he did a very thorough job. But I had a garbage disposal claim and the replacement wasn’t as good as what I had. I’ve been told that there is one other company that I could try that replaces with the same quality that they take out. I am kind of weighing that, going forward.

I love American Home Shield. I called the AC in when it wasn’t getting that cold. I talked to a live person and she was good. They sent World Class the order and they are the best. James came out and he is so sweet and nice. I love him. I told him when I get my new air condition put in, I want them to put it in. He always comes. Every time he came out here, did something and left, it worked good.

I had a claim for the AC unit and they charged for Freon for it. As soon as they put Freon in it, the AC was pretty much immediately cool. But about five days later, the AC unit no longer cooled. So I went online and started another service request for a follow up. I got an email on that second request saying that the company will reach out to me. I didn’t hear from them for about two days. I signed back in to AHS portal and it said that I have to call the AC repair company. So I called them, left a voicemail, and they called me later that night. They’re supposed to reach out to my tenant to go back on site to figure out what’s going on.

My experience with American Home Shield has been painless. I contacted them and told them that I wanted to get the house rekeyed. They said I would hear from the contractor within a certain amount of days, and then they would schedule it. I heard from them within a certain amount of time, and they scheduled that. CountrySide Lock and Key came out and changed the keys. They were great.

While I've been making masks for first responders and my husband was watching TV, he asked if my iron was making noise and I said no. So, we started searching for the noise. We realized that it was coming from the outside and that the AC unit was making a screeching sound. I was in Las Vegas and it was two days before the triple-digit weather hit, so I put in a request for a service with AHS. I needed to get it fixed before it was 100 degrees and we were stuck in the house with five kids. Nothing is worse than five kids and hot in the house.

Recently the washing machine would not go through its cycles. It would start but it wouldn’t go through the next. I submitted the claim online, and they got back with me. Sears came out and looked at everything. The contractor told me what was wrong and it was going to be another 10 to 15 days before the parts would come in.

The dishwasher didn’t work. After I first made the contact to American Home Shield, then there was a contractor assigned, and then I got a note saying that I'd be contacted within 24 hours. Dan’s Superior Service came out. The service was great and very timely.

Coffey Plumbing came out to check out my water heater. It wasn't giving us hot water. And the water that was coming was brown. They were excellent. They switched out the heating element, top and bottom. The top one was rusted and broken. Everything's been perfect since then. AHS is a great company as well. It's worth the money.

Hopwood Electric came out and it was great. Initially, I called American Home Shield and they scheduled something. They let me know who was going to be taking care of the problem then Hopwood called me. They gave me the first available appointment and showed up within a couple of days. We told them what happened. They went to the panel, located the problem and replaced the part that was causing the problem. They were here for a very short period of time and the issue was taken care of quickly and efficiently. It was perfect.

American Home Shield's contractor, Arctic Cooling Pros came and replaced my coil up in the attic. A week after that, I heard it stop. They came out again and found that a wire had come loose and it shorted out something. They fixed that problem in about 10 minutes and everything has been good since then. AHS took care of my problems. For my claim, they referred me to Arctic Cooling Pros with a choice among several companies I could have picked. Artic Cooling Pros was terrific. They got us fixed up and back in line.

My water heater died and it leaked over my garage. Plumbing Repairs ASAP, American Home Shield's contractor, was sent to do service. They fixed my problem.

I'd rather talk to Home Shield when submitting claims. It's hard to deal if I have to get on the computer. My hand shakes from taking chemo. I can't do the keys and get that right. But it's hard to contact them. I’ve been with them for 15 years and they went down. Other than that, I’m satisfied with them. I had an electrical issue and the tech from MM Electrical came in and assessed the problem. He told me he would be back in two weeks, but he called and said he would be back the next day. And came back and fixed it. He did a great job and I’d recommend him to anybody.

Tech Contracting and Maintenance came out for my recent claim to AHS regarding my plumbing issue. The tech crew was very professional, took the old heater out. They knew what they were doing and I was perfectly satisfied. AHS has a nice, streamlined system when I submit a claim. It’s easier to make than a doctor’s appointment, that’s for sure.

The little round circle on the sink drain kinda separated so I called the insurance and I spoke with a live person. The tech who came out seemed very knowledgeable. He did the work right away and he finished up. The sink is functioning fine since then. Today, the contractor came over because the freezer went out. But it took somebody weeks before they could come in. I lost a lot of stuff in the freezer because they all got defrosted overnight. The refrigerator wasn’t working at the same time. Luckily we had another refrigerator in the garage that we have to put the stuff in. AHS said they have 24/7 service, but it was not 24/7. When I called the appliance company that they sent in, they weren’t gonna do work. So I would like the service to be quicker in case in an emergency like this happen.

We needed to put the air conditioner, and when we did, the one of the first floor did not work. Only the one on the top was working. When the guy from A & R Complete Service came, he said, “Oh, it's just this cable.” He was here for 15 minutes, and he did well. Having a home warranty is good. American Home Shield responds quickly.

Everything went very well with my most recent claim. The tech was very good. I’ve been fairly satisfied with AHS for 12 years.

The washer was not spinning and the clothes were left really wet in the machine. I called American Home Shield and they took my info. Then they called me back and set up a service date. A guy from Sears came out and checked it. He was good. He just came and did what he had to do. He said that the machine had a lot of issues and AHS probably wouldn't fix it. They would just give me a settlement. They sent an email that I was able to pick from some various machines that they had. If I did not like that specific machine or the cubic feet or anything like that, they would give me a comparable price. I researched some of the selection they gave me and then I just went to an area store and I got one there. Now, I have a new washer and they're supposed to send me a reimbursement check.

The company that AHS called came out and fixed the leak in the shower. But they said it was gonna be $197 that wasn’t covered by American Home Shield. My wife got the phone call and I just asked her to tell them to go ahead and do it. Then about three days later, that same company called me back and said that they were reimbursing me the 197 because American Home Shield did cover it. I got the reimbursement back in about three days. Also, when the contractors fixed the leak, they cut a hole in the Sheetrock. I got an email from American Home Shield that said that they were gonna settle it by not having anybody fix the hole. They were just gonna give me $120 to go find somebody else to fix it.

The claims that I’m interested in are the two that have not been dealt with. Weatherwise did their job, and I filled out the form and sent it back to American Home Shield. It’s the refrigerator and the toilet that haven’t been taken care of. The refrigerator has no ice, no water, and all the temperature gauges are not working. I paid $75 twice to have somebody come out. It’s 150 bucks right there. The tech came out and fixed the icemaker because it wasn’t working. And then two weeks later, it stopped working and the water stopped running. And when you open the refrigerator door that shows you all the temperatures that should be in the freezer and the cooler, they’re not lighting up. It’s a $3,000 refrigerator. I haven’t heard anything about it.

There was one small part on the AC that the tech from Piedmont Mechanical thought should be replaced. He took care of it quickly and he was really good. It was done in an hour.

I have had American Home Shield since the past 15 years. We live in a two level home and have central air conditioning. The air conditioning on the first level was not working so we reported to American home shield on April 24, 2020. The technician only came in on April 29. He inspected the air conditioner and then went up in the attic to check the exhaust fan. The technician told that he needs permission from the insurance company to change the wire & he will let the insurance company know.

I had recently purchased a Home Warranty from AHS Fall of 2019. They have failed on their end to provide any type of replacement cost or reimbursement for repairs. Yet, they still charged me four (4) separate times for their HVAC contractor's system review--which never happened. Before this, they were extremely slow to process our request--even when we expressed that this is urgent due to the fact that we have a 4 month old baby and will not be able to take him to the hospital because of COVID 19.

Updated on 07/20/2020: 3rd contractor 4th visit in less than 90 days for same a/c repair. Cannot get company to respond, a/c unit has been out since the 6th, they are setting the appointment for Friday the 24th and they hope parts will be here by then. Service was on the 13th. Just paid for 340 worth of freon, then another call for a new switch, now needs a new compressor and 440 worth of more freon. They will not send same tech back out, so there is no warranty on the repair work done. I ask to speak with a supervisor, they tell me that is not possible. I am canceling every warranty we carry with them and using a new company that will at least talk to you.

I had problem with my air conditioner on a Saturday and when I called for them to send someone they told me their servicemen don’t work on weekends. I will have to wait until Monday without air conditioning in the month of August. I had to call someone else to fixed my air conditioner and pay them. I signed up with them around May and up to the time I canceled I still didn’t receive my contract from them I called them numerous times for it and they ignored me. They are the worst.

I have been a loyal customer for about 10 years, I have been disappointed with the handling of their claims several times, this last claim on our pool pump was the ultimate SLAP IN THE FACE, offering me a cash option to replace my pool pump with a settlement of $175 for a $987 replacement, I have now cancelled my policy as they obliviously have dropped their customer service, No one had returned my calls to discuss the situation.

I had American Home Shield on one of my other homes and I had a bad experience but I decided to give it a go again. It’s been almost a year and it’s been fine thus far. Atlas Residential came out to work on my washing machine.

With Home Shield, we had two techs from the same contractor and while one of them was super nice the other guy didn't wanna do anything. He said it wasn't his job to install or even unbox anything and just wanted to leave stuff at the door. All he did was run AHS down. We also had a hot water tank contractor who wanted to charge me to have my heater plumbed to the outside of our house. He said that the way it was hooked up to electricity was not up to code and he wanted to charge extra money to hook it up. I called another contractor myself and found that what he said was a lie. Still, I had to pay the first water tank contractor and AHS reimbursed me. Then, I had two electrical techs come over to make sure the installation was up to code and a licensed plumber came to install my hot water tank. I had to pay for that service out of pocket because the people that were sent by AHS were idiots.

I’ve had AHS for a while now. It’s always easy for me to be able to go online and get the claim processed and not have to have too much delay. Recently, A-1 Quality Care came out for our AC. The guy seemed to know what he was doing. He got up there, checked it out, and he was able to tell me exactly what I assumed was going on. He verified that I was correct. The entire hose had broken off from the actual unit itself so it had to be replaced. It took a couple of hours ‘cause he still had to get the actual hose and cut it to size then install it.

My very first claim with Home Shield got denied. It was a garage door opener issue and it was denied based on the fact that they said there was some power surge that damaged some electrical components within the garage door opener. It was the original garage door opener that was in the house when I bought it. And I don't remember any power surge issues. I was disappointed that that was the outcome of the very first claim. Other than that, I've had two AC issues and both of them were addressed quickly. The most recent was when Grady's found an issue with the switch and the evaporator unit. They repaired it and it was a simple fix.

East Coast Appliance came out and this particular claim went well. Because we were gonna be out of state for about three weeks, I told them to go ahead and close the claim out. But the technician had called me and said that he had the part. So I just need to call him and have him bring it out to me. That's on the microwave. He has fixed the washer.

When I purchased my other house, and when I sold my other house, I was given a one-year warranty. When the old one ran out, I started calling around, getting quotes and American Home Shield seemed to be the best one. It was with my old house and I stuck with them and transferred it to our current house. I've had them for 10 years over there, and a few years here.

I would go in the shower in the morning and not five minutes later, the water would turn cold. The heater would say 90 and I would turn it on and off and then jack the temperature up to 125, which is what it usually is at. I would go downstairs and wait a few minutes. I would get some hot water and I can finish showering. But my kids wouldn’t come here because they can’t even take a shower. And it drives my wife crazy.

American Home Shield is good all the time. My parents have been customers for a long time as well. It's super easy to make a request and in a couple of days, someone comes out. Everybody is working so good. One time, Air-One Mechanical came to work on my air conditioner. It's the fourth one I've had and neither one sucked.

We moved into our house on March 28th and we found that the commode in the master bath rocked. We needed to have it seated properly so it didn’t rock. I went online and submit a service request with Home Shield and it was not a problem. Plumb & Order came out the next day, which was pretty quick and nice, and they took care of the problem in no time. It was great.

The air conditioner was making a weird noise and wouldn't actually turn on. The house was at like 80 degrees. My wife submitted the claim through Home Shield and picked the vendor. A-US Air Conditioning of Texas came out and fixed it. And we paid with the credit card 75 bucks. The service from the contractor was quick and professional.

I was referred by a co-worker to AHS. I submitted a claim twice and so far, I like it. All Home Appliance Repair came out to service my oven. It was easy to submit the claim for it.

Everything is fine with American Home Shield. I have been with them for about 25 years. Recently we submitted a claim and the technician from Beacon Hill Electric did everything he was supposed to do. He was able to resolve it with one try.

The tech from Prime Plumbing was good and very professional. The two times that I used them, everything ran smoothly.

We've had Home Shield for 35 years and I'm satisfied with them. Submitting claims is normally pretty easy and the contractors they partner with have always been good. Air conditioning-wise, I've had A/C Rescue come out for four or five years. They're excellent, honest, and know what to do. I always ask for them. They're one of the top-rated contractors that American Home Shield has. Recently, the AC unit went out and I took the cash option deal. They paid some to the air conditioning company because they wouldn’t cover the whole thing and I had the whole unit replaced.

My Aprilaire wasn’t working and so I called to file a claim. The technician called me right away and we set up the time that he was gonna come. When he came out, he was very nice, helpful, and mannerly. He didn’t just fix it, he explained to me about it. I liked all of the workmen although I’ve only had one that I didn’t care for. I liked the customer service aspect of it. AHS gets someone right to me like my problem’s taken care of and it works all really well. The only thing I didn’t like was when they raised my premium to a dollar. They didn’t notify me first then they just changed it, taking out. I have it put in my credit card ‘cause that’s how I like to have it done.

Fast Response came for an AC claim and they were great. I submitted the claim on the website. That way it's faster to get it done. Sometimes, I like to talk to someone, but online was fine.

My house is about 20 years old so there have been plenty of issues so far, but everything's been good with American Home Shield. I like the ability to have a service for $75. Sometimes, people come out and check out things and it's either not covered or not something that they can handle, which is good to have the information for them rather than paying somebody a bunch of money to come out and not fix something. The contractors come and tell me what's wrong or what they can or can't do, then I kinda go forward from there and figure it out.

Hansen Mechanical was great. I put in a ticket with AHS and Hansen Mechanical had responded and set up an appointment within an hour. They were here right on time and had our issue fixed with one visit and it was done.

When we first moved in, American Home Shield came out several times and every time they've come in, they've done very good service. Recently, the air conditioner wasn't working and I called in a claim. I paid the $75 upfront then the tech came out. I called on a Saturday and he came on a Tuesday. He was very nice and it took him not even 20 minutes to fix the air conditioner. He put in a part and since the repair, it's been working perfectly. I was very satisfied with my experience.

I submitted one claim for the dishwasher and another one for electric. The dishwasher was a mechanic issue. The dishwasher was not drying the dishes. The guy went and checked. It was missing some parts. But he got back to AHS and AHS called me and recommended to buy a new one. The other one was electric. The electric installation on my wall was not right for my dryer. The guy was really helpful. He helped fix the stuff. He took care of the job. Both of the claims experiences were good.

The first company that AHS sent for my microwave was horrible. The customer service was awful. But the people that came out this time was great. GM Appliance Service made a fix right away. For the same item, they had to order a part. They came out maybe a week and a half later to put the part on. If I was to have the same problem with the same item in a period of time, it wouldn't be fair for the customer to pay that deductible again. Overall, it was a pretty positive experience. Dealing with people that are customer-service oriented is a plus.

Mountain Heating & Cooling came out and looked at my issue. A few weeks later, I called because I haven't heard from them. They sent a text but I don't check it that much. They came back and the tech said, "Okay, your Freon or whatever pressure's a little low. We can fill that up no problem. But you're leaking right here." He said, "This needs replaced because it's so old and it's leaking." They said they will replace a bunch of stuff and it turned out that it's so old that they couldn't get parts. So, they had to replace the whole unit.

Our water heater wasn't working. I filed a claim online and they said they contractors would be here within two business days but they were there the next day. Hoosier did a fine job. They fixed the problem. We have hot water again.

Our water heater claim was perfect. The contractor came quickly and fixed it quickly. We had hot water and we still have hot water. However, we’re still not having a good time with the first order. The AC went out and I called it in on April 9th, but we’re still waiting for it. Today, I finally received a call that said they were supposed to receive the unit today. Let us hope that the rest of this goes smoothly. We’ve been out of AC since April 9th and we’re at 90-degree temperatures right now.

I had a refrigerator issue and AHS sent out their contractor Bill’s Appliance & Video to fix it. The techs came with the part needed and replaced the fan.

One of the lights in the kitchen ceiling was out and the circuit breaker kicked off the kitchen and the garage door twice. The technician replaced the circuit breaker and apparently, there was a loose wire in the kitchen light in the ceiling. The one in the same line is out so I changed the light bulb. I think it has something to do with the wiring. The technician said to call within 60 days but I don't wanna get charged for another visit. They might try to charge me since it's another light. My husband had looked at it before and it's because something gets hot, the wiring gets hot. My husband was an architect. He knew all that. Although the guy was just as nice as he could be, I think, in general with home warranty companies, it seems like they're in a hurry. Although with this guy I felt that he took a lot of time. He answered my questions about something else that I was having problems with.

It got really warm for a couple days, and I tried to turn the air conditioning unit on, but I couldn’t get it to come on. I called the American Home Shield number and everybody was super nice. From the agent I talked to to the people they sent out, everybody was friendly. It was all done in a timely manner too. The climate got nice and cool again for a little while and it was awesome because we had to wait a week. Kemph Heating & AC came out to service the request and the issue ended up being a compressor. When it got hot again, I was very happy to have my unit working.

Our outdoor faucet had a crack in it. I submitted the request online and when it was time to chat, it said that there were so many people in the queue. Neal’s Plumbing was quick, professional and they got the job done. They installed a new pipe. They also let me know that they don’t do ceilings. That’s when American Home Shield will be in place to get somebody out to take care of that. The experience was a great, professional, to the point and there was no dilly-dally.

We've had American Home Shield for at least 10 years and we’ve gotten our money back on a few things that we have had done with them. It’s important to have a home warranty and it’s great as long as you can afford it. Their prices have gone up, but since we got it 10 years ago, our prices haven't. The service with them has been okay too. They’ve always been nice and polite anytime I've talked to someone as well. We recently had Cactus Garage Doors come out to fix the garage door and things went great. My husband was home at the time, so he dealt with them and the guy told him what was wrong and fixed it. My husband said it’s almost like brand-new now.

The realtor had the warranty worked into the contract for a year then the seller paid for it and we loved it. Recently, our disposal was powering on, but it wasn't spinning, then it just stopped. It wasn't working correctly and it wasn't fixed with any of the easy fixes, using the tool to turn it or resetting it. I used American Home Shield's website online to make a service request and it was user-friendly. It's great. It said the company would be contacting me then I got an email within a few hours. CNJ Services came and they had to replace the unit. It's working great now.

When my dryer was not heating, the contractor replaced a relay switch in the bath. However, the last time I called, I had two things on my order and the place that was called didn’t have both orders and I never got my leaky faucet fixed. The contractor said it wasn’t on there. After he left, I called AHS and they said it was there and that they would call me back. They kept promising me that they would call back and come back and do that, but they never did. That was in March when everybody was just hearing about the coronavirus, so I figured that was why they never called me back. But to date, they have never, ever finished that claim, which kinda upset my husband. AHS they should call after the job has been done to make sure that it was done right, instead of so much after the fact. Other than that, it’s very easy to file a claim and they come right away. I appreciate that.

My garbage disposal stopped working and I checked all the fuses and the electrical outlets. So I called Home Shield to have them come out and take a look at it. The contractor was able to resolve it within two minutes. The tech was very good. He was very courteous and well mannered. But when I had a call that I had tried to complete about eight months earlier, the contractor was really tardy. My sink faucet had broken and it needed to be replaced, and the tech guy wouldn't even do that. He filed the paperwork really, really late so I wound up having to call an outside plumber to replace my faucet. I had to pay much more money for it. Then they called about two weeks later asking if I still needed someone to come out and replace it. So that was way slow. But overall, I'll be with Home Shield for two years in August and I like the idea that my major appliances are covered in case something goes wrong with them.

I was out of town in Hobbs, New Mexico but I was on the phone with the contractors that American Home Shield sent out. Everything went good and they kept me informed of what was going on. They called me back and said we had a blockage in the main sewer line, and they repaired it the same day. Everything is working great right now. It’s just basic service that AHS covers but it has been good so far.

I submitted a claim for the washer machine and the refrigerator at the same time, and Sears Appliance had to come back out for both of those. The first time they came to fix the washer machine, they said it was due to a clutch issue. But it wouldn’t run through the cycles. It turned out to be something else. So they came back and fixed that. Then with the refrigerator, the reason the refrigerator’s side was icing up was because the seal was broken. We had to catch that and say it needed to be replaced. I said, “I’ll bet it’ll stop icing up,” which it has, one the seal was replaced. Everything is good now and the tech were helpful. The experience with them was pretty good.

There were two cracked seals on my refrigerator. It’s both the refrigerator and the freezer seals around the edge. It’s a 19-year-old, Sub- Zero fridge. It was visibly torn and cracked, which is one of the reasons I got the Home Shield protection because I knew that the seals had to be replaced, and we had looked into it and that would be covered. Also, the compressor needed to be cleaned. Submitting that claim was efficient, friendly, and professional. Everything was great. I wanted the contractor to come a little later, but they said that then they would get points off. So, they were very quick. They were very professional, helpful, and good. Both the person on the phone and the technician who came out here were instructive and great.

The paddle on the icemaker was broken and the contractor couldn’t fix the problem. The refrigerator wasn’t staying cold enough and so, American Home Shield sent Sears to do it. The gentleman fixed it and everything’s working. Everything is staying cold and doing what it’s supposed to do. I’ve had AHS for two years and I like the service. They're very good at it.

My dryer wasn’t heating. I filed a claim over the phone. The only thing I had a problem with was they couldn’t understand what I was saying. They asked for the product and I said Amana and they kept coming back that they didn’t understand Amana so they just put in whatever they wanted. Other than that 1st Rate Appliance Repair was great.

My brother is a Realtor and said he talked to Lisa who was very nice. I was, “Okay. Well, I trust Lisa.” Then I went with American Home Shield. Recently, I made a request and the service was really fast. I wasn’t in contact with the guy from Plumbers, Inc. because of the coronavirus, but he said that I needed a new water heater. They wanted to charge over $500 to install it and do modifications. I can't afford that right now, so I just asked to do the cash out where I’ll just buy my own water heater and I’ll have somebody else install it for cheaper. It was super easy. The phone tag took so long, but they recently sent out the payout.

It’s easy to submit claims when you’re online, but to get ahold of American Home Shield on the phone is impossible. On my recent claim, I had a lot of electrical outlets that weren’t working and the people that came out were fine. Even though this last time was fine, I’ve had some work done to my oven and I’m not really happy with the whole thing. I have a Dacor oven range with the slide in and it has a gas stove on top of it. I've had somebody come out a few times to fix it and the last time that they came to fix it, they had to change the control panel on the front of it. There is a plastic part on that control panel that it sits on, and every single time they've been out to fix my oven for one thing or another, they've messed up the appearance of the whole front face of it.

I called in the claim and they gave me the date when the contractor would come and that they would contact me. The tech was very knowledgeable and courteous. He was excellent. The problem was fixed and they did a good job.

The air conditioner was not cooling, then it was freezing. And it was the third time that it happened where it got hot up here, so we submitted a claim with AHS. They sent out a tech and the visit was good. The man who came out showed me that there are three different things that could be wrong with it, and that he could fix the current problem for a fee. But then, the two other things would be going bad. Somebody has been out for the unit three times for the same problem, too. They came out quickly and treated the problem. Then the AC would seem to be okay for a period of time after the service, but the same thing would happen again. If I fix an issue, it would just be like a Band-aid, so I need to get back with the person who came out and order the new air conditioner.

Our washing machine would not turn off the hot water and when the cycle was done, it would drip water onto the clothes, which would become saturated. If you're not Johnny-on-the-spot then it takes you an hour and 20 to dry your clothes, which is not optimal for power consumption. For the same incident, the dryer was only drying on high heat, so we needed something fixed in the dryer’s heat settings as well. The technician went back to the office and said they were ordering parts. We waited patiently for a week, and nothing. Eventually, they called.

I've been with American Home Shield for 20 something years now. I've never had any bad experiences in terms of requesting a service and with the follow through, and all of the people that they contract with that have come to do work have been very professional. In the past, I have called depending on what the situation was and the severity. But the last couple of times, I submitted claims online.

I went to the American Home Shield website and submitted the claim. The time frame on getting a contractor out is usually about two or three days. This particular one, Texas Best Heating & Air, was real good. I was very satisfied. The unit was not cooling and it would freeze up but now everything works perfectly. The tech told me what he did, then gave us tips on how to better our electricity with this unit. People should get American Home Shield and use them.

We've used Home Shield twice and when we request service, we do it over the phone. But they're very hard to reach on the phone and there's a long wait time. Other than that, we're happy with Home Shield. Recently, we had a leak under the two sinks. They sent B & L Plumbing and we really liked them. Their work was very good. We also told our daughter about AHS. She has a contract with them for a long time and she's happy with them, too.

I had the warranty for a year when I first moved into my new home. And I just was looking online and reading Home Shield's reviews and I said I’ll give it a try. I called Home Shield when my dryer stopped working completely. That was my first time ever using them. The customer service was polite. I was very surprised because I called in the evening because I was so frantic. I was drying stuff and the dryer just automatically stopped. I was very impressed with the rep. She walked me through how the claim process was going to happen and told me that before the contractor comes I had to pay the $100 and that they would get someone out as soon as possible, which was fine because the person came the very next day. I was very pleased with that.

American Home Shield is simple and it works great. I almost called back yesterday though to say that the washer wasn’t working but I just shoved the wire for the part back up under the rubber boot that the technician put back in our washer. I think it’s gonna be okay but if it doesn't hold, then I’ll call back and let AHS know that it’s not working. The technician did great and it wasn’t him but the nature of the repair.

One of our homes previously had American Home Shield and my parents recommended it. Overall, the contractors have been good. Grady's Air Conditioning advised me the type of damage, what they could do and other options that were available as well as the limitations of the insurance and what it would and would not cover. They even provided me cost inflation so I can understand that going forward. They were very forthright and explained very clearly. They also respected my wishes that they wear a mask, as well as I would while they were in the house. They went above and beyond by wearing booties and gloves and only took them off when they were actually working on the equipment and far away from others in the house. So, I was very pleased with what they did.

I've called AHS around four times and everything has gone well. They've also helped me with a microwave, a refrigerator, and a pipe. We had to have drywall removed to fix a pipe and R&W Maintenance came and repaired the drywall. It was an easy experience but the out-of-pocket was pretty expensive.

I logged into my AHS account and did a claim with them. They gave me three options to choose from and I chose the one I wanted. Watertight Pool & Spa was assigned to me. That claim went well. Technicians came out early and fixed the issue. It was quick and easy.

I have two old AC units and one of them completely died. It was out of Freon. It had leaks in the coils and the compressor wouldn't run. The techs came out and diagnosed the problem correctly. We filed the claim with Home Shield and they ordered the parts. I followed up with the contractors, they came in and they got it all done in a couple of hours. This was my first claim with Home Shield and it went flawlessly. Everything went through the website and the statuses were up to date. They assigned the contractor, gave me their phone number and I was able to contact them. It was seamless for me and I didn't have any problems.

I submitted a claim online and the process was very good. American Plumbing came out and they got everything fixed.

The air conditioner was making a loud noise. Then it was not spinning and the cold air was coming out. I went online to submit the claim. The AHS website is nice and simple. It said the contractor would contact me and E & A Mechanical contacted me the next day. They're professional and knowledgeable. They fixed the problems. The AC has been functioning great. Overall, it's a good experience.

SDL Plumbing did an excellent job. The tech was very knowledgeable. When I told him what everything was doing, he got done with the problem in five minutes. He knew exactly what to do and he was very helpful. Also, he was wearing a face covering, gloves and all of that stuff. They resolved the problem yesterday. That was our second time with Home Shield, so it was great. It's a little stress-free when you think of that, because we didn't have to search for a company to find a plumber. This is our first time as a homeowner so we didn't know anything about any of this stuff. So, it was easy to do.

My oven wasn't going above 150 degrees. I logged into my account and filed a claim. Appliance Wizard called me a couple of hours later and set up a time. It was really quick and they came out two days later. The tech fixed it that day. He was great, really professional, and very knowledgeable and he gave some tips. Having coverage with Home Shield is easy and convenient. All I had to pay was the $100 deductible.

Submitting claims with Home Shield has been okay. When the AC was low on Freon, Air Majesty came out and put Freon in.

Our ice maker was not making ice. I submitted a claim to Home Shield and they sent AT Appliances to do service. Their tech came and fixed it. He was polite but he didn't say much of anything. He did say that if the ice maker has a problem, I should call back and AT Appliances would come back out to look at it again. The ice maker didn't work. It dropped seven pieces of ice then it stopped. I called AT again and said that I needed them to come back out. The rep there said that there was a recall on my ice maker and they have ordered the part for me. They could've had better communication as no one let me know that. Still, I've had a lot of good experiences with AHS and their contractors.

I had some leaks and I called in a claim to American Home Shield. I paid the deductible and their contractor, Rapp’s Does It All came. They fixed things up under my sink. Everything has been fine for me with AHS.

I submitted a claim online to AHS but then I didn't have a lot of details I could put in the system. Still, I scheduled service and also asked AHS if my claim was going to be covered. There, I told the reps that the issue was for a fluorescent light with a ballast that had gone out. The reps looked at my contract and told me the issue was covered. I told them to keep their tech on schedule. An electrician from SJDI Electric Inc. came and sure enough, the ballast was the problem. SJDI called AHS who then said the issue was not covered.

My heating unit on my pool was not working and I called American Home Shield and told them. I paid the $75 fee and they scheduled a company to come out. The first group that came out spent about three minutes on-site and didn’t call me or anything. They called me back and said they were not going to approve my claim. I disagreed because this thing was here when I came and I sent them pictures. It’s a residential unit. Then, the Pool Crew called me and said that they were contacted by AHS to come out. They told me whenever they had a guy scheduled they would call me. I talked to the lady and four days later, I got a phone call from their field personnel. He said he was gonna be in the area the next day and asked if he could come out. He said nobody has to be home because it's in the backyard. I told him how to get around through the gate and everything.

DT Electric came out and they were good. They were very polite and they communicated when they were gonna be here. They fixed my electric thing within five minutes.

My heater and air conditioner just wouldn't turn on and wouldn't respond to the thermostat. It was very easy to submit a claim and everything went smoothly.

My dryer was having motor problems and submitting the claim for it online went smoothly. On Point did a professional job and everything has been pretty good since the service.

Our hot water heater stopped working and this was a newly-bought home for me. The tech from All American was able to come in within 20 minutes and take a look at it. He made sure everything was good on it and found that a breaker was tripped. He was able to reset the breaker. It was a quick and easy fix.

I like that American Home Shield provides coverage for my well as well as my septic tank. I did a claim online, and the process was pretty simple. Superior Appliance did the job right and I haven't had any issues since then. Their service was good and quick.

The technician from Ideal Services did a very good job. He came in and explained what he was doing. The three wires was a foreground thing, he said. The problem with one of them was the bulb. It’s those new bulbs where they last forever. There was something wrong with the other switch and that was why the light on the same line went out in my kitchen. He fixed that for me and it was very professional. American Home Shield did a good job so far. They got me a person there promptly and was very nice. Every time I’ve asked them to fix something, it gets fixed.

We had some plugs in our house that weren’t functioning. We had some confusion there as to why they weren’t functioning because they were when we purchased the house. Superior Service Electric came out and they were able to help us identify the problem and educate us on what was going on. I reached out to American Home Shield about this problem and told them that it’s likely going to become a recurring problem in case they’re interested in having it fixed permanently. But I never really heard back from American Home Shield about that. But they were very easy to work with, their website is easy to set up stuff and they were able to get people out there like the day that I requested it. It was crazy how fast they were.

Submitting a claim was pretty straightforward online. Then once I contacted Lane Services, they came out and were able to diagnose and make the repair for my AC, which was consistently running but was not cooling.

The first electrician was terrible but I have high praise for the second company, #1 R&R Electrical Allstars. The guy who came was very amenable and knowledgeable about what was going on. The first guy said they couldn’t do anything because we’re missing screws. But when this guy came, he said we were not missing any screws. I knew that. He said all our covers were here and all our screws were here. He hooked up to the timer and said it needed to be replaced so they would have to put it in to get the timer replaced.

About a month ago, American Home SHield's contractor came and deemed that our garbage disposal needed to be replaced. The blades were loose and there were problems with it internally. He was very efficient and didn't fool around at all. He knew right away what was going on with it and did the job in a half hour or so. Things have been perfect since then. Having AHS has been wonderful. We've had several issues that have come up and they always send out really good contractors. I'm very happy with our AHS warranty.

American Home Shield has been so kind and good to me so far. I’ve been with them for two years. Every time they come out, they do great work. The Myers Comfort Specialists tech came in and assessed the problem. My garbage disposal had locked up. He drained it out and that was it.

The first contractor didn't do the work well and when I called them, they were not communicating. The second time I called, the contractor said that they were going to call me back but never called me again. One piece of work was done by the first contractor but they didn't say who was going to do the remaining work. So when I called American Home Shield, they didn't know what was going to happen because the first contractor didn't update what they have to do next. It took a long time to service the request but other than that, I'm happy and overall, AHS is doing good. It’s almost going to be one year that I’ve been protected with them. I don't want to call other people whenever I have any issues and AHS is one place I can call.

The service that was provided by Flash Garage Door Service was quick and efficient. They got the electric issue fixed fast and it’s working great right now. The cost with Home Shield increases every year and my wife always complains but I understand why it’s done. I recommend it a lot, especially to friends that are buying houses for the first time.

I had a plumbing issue and AHS sent High Priority Plumbing and Services. However, I have to get the water in my building shut off and get my valves replaced. The tech needs to re-network my piping and my valve. So, some follow up is needed. Even so, everything about their contractor was great. Everything went according to the warranty.

The first tech AHS sent to my house has been here several times but wasn't able to fix my appliance issue. They then sent Polar Mechanical Services. The tech from there was very good. He was the most hardworking and intelligent aircon/refrigerator technician I've had.

American Home Shield was recommended to us by our property manager. I haven’t had any problems with the company.

Our hot water recirculation pump was making a loud buzzing noise and we weren’t sure if it was air in the pipe or something else. I submitted the claim through the American Home Shield website. I've used their website a few times and I'm familiar with it. But it was a little bit strange that there wasn't a way to specify our particular issue. It was just categorized as hot water tank. Other than that, it was fine. They said that the contractor will be in touch within 24 business hours or something like that.

I placed the order to American Home Shield that morning and the guy showed up that afternoon. He diagnosed the problem with the AC and corrected it. It went very well. I live in a rural area and there are not a lot of skilled people out here but the technician who came out was very good.

Just One Call did some work on the air conditioner and the serviceman was great. It had not been working so I filed a claim and afterwards, I had to call and follow-up to find out when the contractor would be out. At this point, the air conditioner is still making noise so I’m keeping my eye on it.

Continue doing a great job, American Home Shield. My AC unit just got fixed and everything went well. The contractor from RM A/C Services was great. He had great customer service and was a great advisor. He did a good job.

I’m satisfied with AHS so far. Submitting claims is easy. All I do is call them and tell them what I need. Then they call back with the company that they’re gonna use and with an appointment time. For my air conditioner, I called on the weekend and the contractor was out on Tuesday. He had to replace the wire on the outside unit and I don’t have any problems with the air conditioner today.

My daughter had been with Home Shield for quite a while and she was the one who recommended them. We got AHS and recently, I had a plumbing company come out. The service was very good. The guy knew what he was doing. He was efficient and professional. He had it pegged better than we did and he wasn't here for more than 30 minutes. We thought we had a leak in the drainpipe between the walls. He had a look and he said something was dripping. He ran the air conditioner in here and there was a drainpipe that had broken loose in my air conditioner up in the attic. So he went up there, saw it was, went out, got some glue and glued it back.

This policy is on my rental property. I wanted to make sure that everything in the home is protected. I used the website every time I submitted a claim before and it was fine. Using the website is quick and easy, and submitting the service and paying the fee and then having somebody who every time, normally called me back within a whole lot less than 24 hours.

Normally, I call AHS to submit claims but if I can't get through them, I'll go online. However, I'm not so comfortable doing it online because I don't really feel like I've confirmed that they are going to do the process. Their contractors have all been very professional and efficient. AA Dependable fixed my dryer. They were wonderful. The tech thought it might be a fuse, but it wasn't. It ended up being the heating element. I was impressed that they had the part that I needed on the vehicle. I didn't have to wait and was ecstatic about that.

Everything I do is online now if I can help it, so submitting my service request online makes everything easy. I was a little disappointed the first time that we called a plumber out though. The toilet had backed up severely but when the guy got here, the toilet was working fine. There was nothing that he could do. On that same call, there was a second issue wherein the hot water for the bathtub has no water pressure. The water trickles out. He called it in and that was not a covered issue, so I felt like my money went down the drain on that call. We haven't been able to use the bathtub because the cold water runs. It's jetted and he suggested replacing the faucet, but the bathtub is sealed and tiled in. To replace the faucet, you would have to cut into the tile.

I like the timeliness of American Home Shield. Usually, I go online, put in a claim, and they send somebody our or somebody contacts me within 24 to 48 hours. They’re very fast and convenient. They sent out a contractor when my dishwasher wasn’t heating. The guy was very nice and friendly. He took a look to see what was wrong with my unit then he put the parts on order. He then came back about three days later and installed them. Everything is good.

Amazing Plumbing came out and the guys were really good. That’s why I always recommend Amazing Plumbing, ‘cause the last time I had a problem here, they were the ones who came here. Recently, they changed the garbage disposal to a new one ‘cause it’s not working, and then the one in the laundry room, they changed something in there because it was leaking. They were very friendly. They had social distancing because of this coronavirus thing. The contractor was wearing a mask and he was really a nice guy. The only thing is the monthly with AHS went up. Right now, it’s almost $42 and it’s not every month that we have a problem. Then we still have to pay %100 out of pocket.

For the most part with American Home Shield contractors, I've had mostly professional people that came to do the repairs that I've claimed. What made High Priority Plumbing and Services better to me was the gentleman who came in, looked at the issue with me and allowed me to express what I thought and had seen. He analyzed, took pictures, then he explained to me what he thought. He told me that he was gonna start working and he'd keep me informed on the process. After being here for about 30 minutes, he called me in and said, "This is what I see. This is the path I plan to proceed to correct this issue. It's gonna take me a little bit." Once he finished the process, he brought me back over and explained to me exactly what he did and why it would work. I was pretty happy with the service. It was perfect.

I used my phone app to submit a claim and American Home Shield sent me an email of when to expect the contractor. Advanced Heating & Air came within two days and was very professional. They checked out the unit because it was freezing up, made recommendations and informed me of what was going on. I was very pleased with them. They did a really good job and the unit is working fine now. But in all honesty, up about until this claim, I was not very satisfied with American Home Shield. However, this claim and another claim about two weeks before have both been very good and I've been very satisfied. So I think they've made some changes.

The dishwasher wasn’t cleaning. It was broken and not working, and the tech from Apple Appliance Repair determined it wasn’t repairable. American Home Shield just said they’re gonna replace it. They sent me an email yesterday. They ordered the replacement and said it would be five to seven days. Right now, with this situation and everybody working from their homes, it takes a little longer to get through to American Home Shield. But that’s understandable considering the times we’re in. That's not an issue. In fact, I own a real estate company and American Home Shield is the only home warranty company that I would ever recommend. They’re the best, by far. I've been with them for three years and they’ve always been excellent and responsive.

The first guy that came out said there was something wrong with the thing. He told me to test it for about four or five days then give him a call and see if it would come on. It worked for the two or three days, like he said, in the third day, it came on so I called him right back. He said that I have to call Home Shield. The other guy they sent put a new one on and that didn't work. He couldn't figure out why it was like that. He went out and got a part that didn't work. He said that he would sit and watch it come on as it's an automatic timer. He waited about 35 minutes for it to come on and it finally did. He said that this works. So, I have a lot of respect for that company. I thought what they did was excellent. They spent a lot of time.

My air conditioner was throwing out heat. It wasn’t throwing out any air. I submitted the claim online and AHS recommended J & J Mechanical. They came and replaced the coil, brought it up to code, and filled the refrigerant. Then they had to come back out because it still wasn’t heating right, and they found it was a leak. But then yesterday, even though they came out, they had to come back today because it still wasn’t cooling like it should. It was always somebody different that came. One person came with a crew to put in the coil. I called them back to let them know that it wasn’t cooling like it was supposed to, so another crew came. And then today, I thought it was still going to be the crew that came yesterday, or even the crew that came the first time, but it was another guy that came, who was by himself.

The house is getting a little older and we wanted the extra peace of mind. We did a little research and some recommendations from friends and family led us to choose AHS. When our dishwasher failed the claims process was very streamlined. We simply called in and they had a contractor assigned within moments. Appliance Protection was top-notch and very professional. We've had no problem since the repair.

When submitting claims, I do everything online. It’s so much easier. The claims process was super easy because the American Home Shield plumber scheduled the fix. I didn’t even have to do anything. I just got a call that he was coming to fix it. When the plumber was here, he had to cut into the wall. He dispatched to do drywall repair.

There was an issue with an electrical socket. It controlled a couple rooms in the house and it wasn’t connected correctly. I submitted a claim with AHS and the techs they sent out were able to fixed it very quickly. Other than that, most appointments take 24 hours or more with AHS, which overall, is relatively good. But with some things, like with the electrical thing, I was a little worried that I was gonna wait long to get that done right away. But luckily, I ended up not waiting that long. They were still pretty quick when I scheduled the appointment. I scheduled all my appointments online and their online portal was great.

We've only been here a year so I'm a little leery about the appliances and things. The previous owner didn't have any extended warranty. My husband and I talked about it. We decided to see what type of company they were. It seemed like AHS had good rating so I decided to call them. And I called them and they set me up. Recently my hot water tank was leaking everywhere. And because of coronavirus, I really didn't want anybody in but I needed some hot water. It seems as though the valve to turn the water off was having a problem with getting it completely off, so I needed to get someone in here. The technician did a great job. He installed and I haven't had any problem since.