American Home Shield Reviews

The freezer door would not stay shut. I put in a claim online with AHS and in less than a week, a tech came out. It was fast and the tech was great. He tried to repair it, then there was something else going on and I ended up getting a new refrigerator freezer. The old one was probably old enough because they couldn’t get the parts. But the tech did a great job, and he was very professional and very nice. I would want him back. All in all, AHS has been very helpful and they have always been responsive to my questions. I’ve always been pleased with them, except for the plumber that they sent who I did not like. But the second time that I needed a plumber, I told them I didn’t want the one they sent before and they were very gracious. They worked with me to get a different plumber.

At first, I was very satisfied with AHS. But not anymore. Everybody makes an error but when you're charging people money and you're not giving the service back, that is terrible. In March, I mistakenly booked something for the bathroom. I called AHS about it and asked the young lade to cancel the claim for the bathroom as I meant to file the claim for the stove. But she did not cancel it.

We submitted a claim to AHS because there’s hot water coming out of the cold handle and scalding hot water coming out of the hot water handles. When we had them initially come out, they thought it was a boiler issue. Then the first boiler specialist came out from American Home Shield, they checked everything and said, the boiler’s fine.

Initially, I had an issue with the pool pump and the contractor told us that the motor wasn’t working. They replaced the motor, but two days later, it stopped working again. We called them back out and they replaced the motor again. Two days later, it’s still not working and we have to call them out a third time. I just want the issue addressed in a timely manner. There have been times where we had to call somebody back, but never three times. I don’t think you should have to come out three times to fix one issue.

We had two gas leaks in a couple lines and a carbon monoxide leak in the furnace. The response was quick. We got somebody out right away. The contractor put in a new valve, tightened the other connection on the other one, and then had to put furnace cement somewhere in the furnace to stop that carbon monoxide leak. They fixed it. We were extremely happy with it. I would recommend them.

We had a leaking bathroom faucet at a sink in the bathroom and it needed to be fixed. The faucet unit needed to be replaced in order to fix the leak and make sure that it was not gonna happen again. I originally submitted my claim online to the American Home Shield website, and the response by email was that Immediate Response Plumbing was going to take care of servicing the request. And online, American Home Shield immediately took the $75 fee for a home repair. So, that was done in advance of Immediate Response of making an appointment to come and take care of the service requirement.

The guys from Sub-Temp were good and really professional. They went straight to the problem and explained it to me. Their tech left me a number and told me to give him a call if I had any issues. We live pretty much out in the country so it's slow to get contractors here. But once they get here, they get to the problem.

I submitted a claim for my air conditioner but AHS didn't have the option of pre-season tune up so I just clicked "Other". Gary came out and he seemed very knowledgeable. He was very talkative and very informative. He was very nice.

I used American Home Shield on my garage door and they got somebody to come in and take care of it fairly promptly. The guy was well-versed in working with garage doors. It was an old motor and it took him a little bit of time to get it fixed, but he repaired the thing and he was polite and courteous enough. It was a fairly reasonable experience.

Flow Masters was great. The guy who came in did his job. He was wearing a mask. The garbage disposal wasn’t working, so he came in, checked all that, made sure that it wasn’t working, and put the new one in. He was able to come out pretty quickly. We’ve been with AHS for 24 years. The biggest issue that we’ve had is that sometimes they send companies that are so fly-by-night that they don’t know what they're doing. One time, somebody put in the wrong air conditioning unit. We had it for six months and we didn't realize it until we tried to turn the heat on and it didn't have any heat. It didn't have the right kind of heat to heat our house. It wasn’t comparable to the old unit that we had.

When I went on and opened my account for the first time, it was easy to find my account and that was really good. On the first page, they made me check a box to move on to the next stage, but there wasn't a box that applied to what I needed to get done. So I had to say something different. But everything went very well. From the time I contacted the contractor, they were all here within two or three days. They told me they were coming. It was a rainy day when they were coming out and the tech said he was gonna try to find a spot to get out there and take a look when the rain stopped. Next thing I know, my pool was running, and I went out to find him but he had left because of the distancing. It happened so quick. It was really good.

I had issues with my air conditioner so I got online and went through the Home Shield thing. I did everything online. I didn’t even talk to anyone, which was a first for me because I’m not usually comfortable with that. The claim went superbly. This is probably the easiest process I’ve experienced thus far. Online, I was asked if I was having issues and I clicked the appropriate boxes. A dropdown menu came up. I then pressed submit. Everything was scheduled for me. I got an email in a timely manner then a representative called me to tell me about my deductible.

I'm extremely disappointed with American Home Shield and that their email system is not monitored. I called in on or about April 12 for three separate claims that were electrical only. There was no HVAC or any of that. They were all covered under one service. I sent them and corporate documentation that on that date, April 12, I had paid the $75 fee through my American Express.

We had a problem with the washer and Appliance Service Masters fixed it. I just called American Home Shield for the claim. So I took the information over the phone and then they sent me an email on what vendor was gonna come. The man called an hour later after she set it up. Then, he told me the time that he would be coming and he called again to let me know that he was en route. The man was good. Normally, I'm not pleased with the services but this particular vendor was fine. He came in and did what he needed to do and explained to me what happened, and then he left.

The dishwasher was leaking. It started leaking in October of 2019 and American Home Shield assigned a company called Sharper Service Solutions, and they came out and attempted to repair it five times. The gentleman never was able to identify the problem. It was like a guess-and-check type repair. He would order parts and put them in and it would still leak. So then, he refused to repair it the last times. So, I asked American Home Shield to assign a different contractor, somebody local that I have worked with before.

The pilot light on the pool heater malfunctioned and burned out. That was why we couldn’t get any heat to the pool. The tech came out on a Friday morning and diagnosed it straight away. He told me that he ordere the part and he left. I thought it would take a few days because of the current crisis. But he emailed me on Sunday morning to tell me that the part was in and he would come over Monday morning. They came out on Monday and it was all fixed by afternoon. They were timely and professional. They did the job within three days. I was very, very impressed.

The tech from JV Pools was good. He was precise and he knew the detail. He went above and beyond his duties to make sure I was satisfied and to make sure that there was no other future problems or incidents. I had American Home Shield some years back on the Vegas property, which I then sold. Then, I got some more property and I had First American, but I wasn’t happy with them. In Vegas, the contractors who came out were the same -- they took care of the issue and they were communicative. They let me know before they were going to be there. The claims process of AHS is easy. You call and make an appointment, and they send somebody out. It does not get any easier than that.

I went online when I submitted a claim to American Home Shield but the internet portion of it wasn't working and it wouldn't allow me to go into the site. It would just keep on telling me there was an error. So, I called and the rep said they will have the contractor out as soon as possible, which they did. The garage door opener wasn't operating correctly. First, the bolt that screws in broke and melted out, which was shorting the unit. Then, it would just randomly work. So, the technician came out and looked at it, and they said it was cosmetic.

I had my system checked before the summer heat really hit. They had to replace a component in my air handler and one in the actual compressor. So it was perfect timing on my part. The kid that came out here was Danny and he owns the company. He was very professional. He was on time, which was really helpful. I was very surprised with Temperature Techs. I’ve been dealing with Fire and Ice and they are freaking worthless. When the guy from there came out here for the same problem three times in a row and they still didn’t fix the problem, so I finally told American Home Shield to not send these people again. That was why they sent Danny out and he did fantastic.

Zerr Appliance Repair was great. The technician was really personable and he's got great customer service skills. He was really nice and he comes off very genuine. In fact, all of the contractors have been great. I'm waiting on one to call to me today. I put another order yesterday and I also got the thing saying that it's assigned yesterday. I even told a girlfriend about American Home Shield. She's buying a house in Brownwood and needs the home warranty, and the seller is paying for it. I told her everything has been great with the company and I've not had any issues. As a matter of fact, my renewal is coming up and I am gonna renew. So it's been a good experience.

When the contractor first came, they told me that they’d come out and assess the situation, then they’d send someone to detect the leak, then they’d send someone to repair the leak. I asked how long the process would last and they couldn’t give me a clear-cut answer. The first plumber who came out and detected the leak refused to work. He also delayed the process by at least a week. I finally had to get my own plumber to get it fixed because their plumbers couldn’t come out as early, and the water was spreading to the dining room and living room area. It worked out very well for me in terms of the whole wooden floor in the dining area and living room area was buckled up just because of this delay. I was disappointed that AHS didn’t pay up the amount which was in the contract. They gave me some answers that this is what we had to do. Plus, I'm the one to pay up the whole thing.

Everything was perfect with our recent plumbing claim with AHS. It was super easy submitting the claim online. The contractor that came was friendly and quick too. It was really simple. He didn’t have to stick around for too long.

The switches wouldn’t work so the tech from Ragan & Molinet Electrical fixed it for me. I don't know what all he did, but it's working fine. He was very good and very professional. The first year I had the warranty was because I bought the house and it came with it. And then, I decided to renew it just in case. I’ve had lots of furnace issues and the furnace is almost 30 years old. I don’t know why Home Shield doesn’t replace it. It’s inconvenient to have somebody come out once every couple of weeks, and then pay. I’m not happy about that at all. Home Shield said, “Well, as long as it can be fixed. It really has to be, like, dead.” But it gets expensive for me.

Greenway Home Services came out and fixed my dishwasher recently. It wasn’t draining. The water was just standing in the bottom. I called the American Home Shield line, and they made an appointment. Then Greenway called to follow up with the date and the time. After they ascertained the problem, then they gave us an idea of how long it’ll be if they have to order a part, which they almost always do. We’ve had Greenway quite a few times. I’ve only had one bad experience, and they took care of that. Everything’s working fine now.

E & A was very fast, prompt, and professional. The contractor kind of told me that the starter was not working and that he replaced it. He was in and out in less than 30 minutes. The AC unit wouldn't start and my husband tried to see if the blades were running. He pushed the blades with a small stick and it would run. But eventually, once it reached the thermostat, it wouldn't start again. When I purchased the house, I had to call someone and it was kinda annoying waiting on something. But AHS's response frame was pretty fast, which surprised me. I did everything online, didn't even have to talk to anyone. I was really impressed.

We were getting sulfur-smelling water bubbling up through the little spout at the top of our sink one time. I submitted a claim on the American Home Shield website. Their site was good and I was told that their contractor Neighbor Plumbing & Rooter would call. They did and their tech came over promptly. It turned out that we had a clogged line from the dishwasher and the tech unclogged that for us. The tech pointed out that there was something at the top of our disposal that kept water from spraying back into the sink which has already deteriorated. He pointed out that needed to be fixed but he didn't fix that. I would have liked him to if he had been able but it's 125 bucks a pop to get someone out to our location. Still, things have been good since he came out.

I sell real estate and have sold AHS for years. I have a warranty on my own house and my son's house. It's easy to submit claims with them and the wait for the contractor to come out is very good. One time, Warhold Mechanical replaced the water heater. And another time, they worked on the toilet and did a new filler valve.

I had a leak in my faucet. There was water coming out of it and there was water leaking underneath the sink into the bottom part of my cabinet. I submitted a claim with AHS and they sent out a tech from Water Solution. His name was Jessie and he came in smiling and all happy. He fixed the faucet as well as the pipe underneath. He was awesome and very good. I loved him. He also checked everything before he left to make sure there were no little superficial leaks and so far, everything's working well. Other than that, the service was done in a very timely manner and everybody was really nice when I called. And it was the first time I did a claim online which was great because you didn't have to wait for somebody to answer the phone.

We've had some good contractors. Kelly Bros Electric came out and they did a great job. But it causes the contractors problems the way American Home Shield wants to restrict the contractor’s ability to do business and do it the way that they would like to take liability for it.

We've been a long time customer for years now and when I had issues with appliances, they were taken care of to my satisfaction. We have a residential as well as a rental home under American Home Shield. Recently, the dishwasher in our rental home was serviced. My husband was there and he told me that he was very pleased with the technician, the service provided, and the outcome.

We had GE Appliances come out to fix a switch and then my microwave. My window was 12:00 to 4:00 and the technician came at the very last moment. But he was very nice and friendly. I really recommend him. He was a great guy. Overall, I’m pretty happy with American Home Shield. I was able to file the claim online and it was pretty easy to do.

We were told that the Freon was leaking when we had our yearly service. I called American Home Shield and they sent Affordable Heating & Air out. They said that the condenser needed to be replaced and parts of the interior needed to be changed to be compatible with the new Freon that’s required now. They went ahead and did that and they did a great job. We've had a warranty with American Home Shield over 20 years and we've always felt like we got our money out of it. It saves us from having to worry about major repairs.

We got AHS because it was paid for by the seller of the home we purchased. I just picked their name because it was a name I knew of. Recently our fridge wasn’t working. I filed the claim online and I got the contractor’s name and I called them to see when they were gonna come. They came after a few days and the contractor was great, very nice and very professional. However our fridge is broken again and I’ll have to call them again. We’re lucky because we had another fridge that was working otherwise, we would've been without a fridge for about two and a half weeks.

There was a leak outside the tub and we had a little bit hard time in describing online what the issue was. This bathroom is upstairs and the water started dripping under the bathroom between ceiling. The technician was nice and quick. He was really efficient. He did good. This happened in a rental property and my tenants had three children. So the quick service affected them very good. Everything went smooth and nice, especially the time being. I didn't have to wait for weeks and the problem was solved in one visit. They just to have to come back to fix the wall where they made the hole.

Economical Appliance Repair came out for my washing machine and it was great. The guy was really professional. He came with a mask and was really careful about what he does, with everything going on. I was very pleased with how he presented himself. As for the job, he knocked it out in 20 minutes and he was out. I've dealt with American Home Shield a few times. I‘ve had a couple of issues before but this time, they were fast and everything was done quickly. We had some pipes fixed before where the plumbers came out and tore my cement out, and I had to go out of pocket for that one. But besides that one time, American Home Shield hasn’t really given me issues with anything when I call. When I looked it up, I think they were one of the best ones out there at the time. I've had them for about five years already and it’s been pretty good.

I am very happy with American Home Shield. Sears came out for an appliance issue and he fixed it right away. It was probably the best claim in 20 years. I called on a Thursday. And on Monday, he came right out. He was very professional. With the virus going around, he had gloves and a mask on. He sprayed where he touched after he got through with a Lysol spray. I was very pleased. American Home Shield has always done exactly what they say.

American Home Shield guaranteed that things would be repaired. Because they were guaranteeing that, they would send competent technicians. After having bad experiences with plumbers, I switched over to them. I had a plumber who didn't fix the problem and I called AHS. They then sent IRH Plumbing for my claim and they provided great service. AHS has been responsive and I've been happy with them.

I had a claim a couple of weeks ago and it was an air conditioner problem. The contractors came out within a couple of days and it needed some Freon. And American Home Shield is the only one that charges extra for that. All the other ones, it's included. So, that’s a negative. Other than that, the response time was okay. I’m not thrilled with some of the contractors though. I placed a call for a plumbing problem and the guy's been out three times for the same thing, like the next day ‘cause he didn’t check things out quite good. But it’s plumbing and I really can’t fault somebody for something like that here ‘cause things like that do happen. So, I understand that.

I sent in a claim online and then the next day they called me and told me that Ace's Garage Door would be setting up an appointment. They came in and they did a good job. The technician knew his stuff. They put in a new spring but I had to pay a separate charge because the spring was not included in the warranty. I was really surprised that it didn't apply under the home warranty. I thought that it was part of the garage and it should've all be inclusive into the warranty. When I shopped around for other home warranties to do some comparison, the other home warranty was a little bit pricey for the yearly membership that I checked into. So I'm gonna keep this one.

Doctor Cool came out. It was great. He was super helpful and he helped fix my AC. I have two AC units, and the one that was the downstairs just needed a new motor. He replaced that ’cause it was covered under the warranty. He told us to get us a new AC thermostat. We got a new one and I noticed that it was different. It was cooler already in the house. Submitting the claim to AHS was easy. Everything has been great with AHS.

I submitted a claim to American Home Shield because the garage door opener stopped working. I called them and talked to a representative. I've been with AHS for a while now and it was my first time calling. It was nice. She was very professional. She told me the contractors should be getting in touch with me within 24 hours, and they did. It wasn't even 24 hours. The contractor was A1. He came at the time he said he was gonna be there. He got it done. It was perfect. I haven't had any issue so far with AHS and out of pocket costs for the contract people.

Since I've used Home Shield, they've always been quick. I submit claims online. I also got a program in my phone that gives me the list of whatever I needed to be covered and it gives me a time or a contractor. I've had two instances with contractors and both times, they contact me within a good time, at their word when they would show up, timely and personable. It's old-fashioned good service and I couldn't ask for more. For my last claim, the contractor was outstanding. I even gave them a callback and complimented the young technician, Shawn. He was very professional, timely and informative. He even put his little booties on over his shoes.

My sump pump was not working one time. I submitted a claim online and AHS assigned a contractor. Once I called that contractor, their rep said that they don't service my sump pump. I called Home Shield to get another person and they sent the same contractor out to do service. I had to call back again and they finally put JR Plumbing & Mechanical Services as the contractor to do the job. The tech from there was really nice. He was fast and knowledgeable about my appliance. The sump pump has been working fine since he came.

I had an AC issue and the person from Total Air Care came out. He talked to me a little bit, went back, took care of the situation and was out the door in 15 minutes. It worked very well. But I still have a property in a mess because the contractor brought some stuff and left it in the house in Atlanta. Total Care sent a person who went looking around and he told me that I was gonna have to have the changeover switch replaced. I said that I couldn’t afford to pay the $500 to replace the Freon. So, I had to deal with the air conditioning not working and for two years, I had no AC. Then, when I had a little bit of money, I said that I was not gonna try and get this air conditioning fixed because I can afford the $500 that they were asking me for.

We had a claim with American Home Shield for replacing the main valve water line. The main valve shut-off. First, I filed the insurance. I put a ticket and I paid my co-pay. Budget Heating, Cooling & Plumbing came in, did an assessment, and left after an hour. I continued to ask them to do an appointment. I was like, “Do we need to shut the water valve so you can come in for the repair?” They said, “Oh, no. Don’t worry about it.” They were gone. And the insurance said it’s a modification. The tech didn’t modify anything at the end of the day. They gave the insurance, “It’s a modification to the pipe,” and I had to pay another $185 out of pocket. It was the plumbing company who used the terminology, "It’s as a modification." I did see he didn’t make any changes.

My air conditioner wasn't working and I called in a claim to American Home Shield. Their contractor Weatherwise got sent out and the repairman who came was very good. We accessed our roof and it turned out that my unit was turned off. It was a very easy fix and everything went well. More recently, my toilet was leaking and another tech sent by an AHS contractor replaced the wax seal.

I have an old HVAC unit and part of the reason why I got my American Home Shield warranty in the first place was we are considering on the sale of our property that they provide the warranty for. If the unit crashes, then American Home Shield will go ahead and take care of. We've had several issues over the four years we've been in the house and American Home Shield has been pretty good. They sent somebody out and they fixed the issues.

Our AC had a faulty sensor on the outside that wasn’t telling the compressor to flip over. Submitting a claim with AHS is usually pretty easy. Then the company was scheduled and came out the next day. It's pretty quick. Now the AC is working and it’s a Texas summer. So, we’re doing all right. Every time AHS has someone come out, things have gotten fixed. Every now and then they have to order a part but that’s nature of the beast.

I went online and put the claim in for our AC. It was less than an hour that I got an email saying, “It's been assigned to Airmax and they’ll contact you.” And then the next day, Airmax contacted me and they were very responsive. They were able to send somebody out that day. And American Home Shield was great and we’ve had no problems whatsoever dealing with them.

My water heater wasn't working one time and I called in a claim to AHS. I went through their automated system and I ended up talking to a rep the next day because I hadn't heard anything. The rep said that my claim was filed and htat I would get a repairman who would be calling me. Hawley Plumbing came and provided excellent service. Everything has been working like it's supposed to since then.

Air Majesty came out for our recent claim regarding our AC. The contractor seemed like a nice guy. He called and showed up. He took care of it quickly and resolved our problem. For this claim, it was good. The previous time, when my evaporator coil was leaking, they said I had to do all kinds of crazy things to bring the thing up to code. The difference in the Freon cost. It was gonna cost $2,000 out of my pocket to get something fixed. And then they said they would give me a buyout if I wanted to replace the whole thing. And that coil, they said they’d give me $350.

I was getting an error message on my AC unit. It said Error Code 41. It was a blower model fault. I have one of those Carrier Infinity units and it required a special kind of technician to troubleshoot that because it's not a conventional unit. American Home Shield sent out A-US because they were more specialized in the Carrier Infinity unit. Technician they sent was Kevin and he was really good. It was not an easy thing to troubleshoot. I found out that he had to work with Carrier and replace a motor, the connector cable and a circuit board. He finally finished the job a couple of days ago and it works fine. He did an excellent job. He even had the courtesy to call me today to find out if it was working right. So it was a great experience.

AHS had Cavalry Appliance come over and the technician was very nice. We had a problem with the refrigerator which had something to do with the compressor and he fixed it the first time he came out. The fridge worked great and everything was okay. But the second time, the Freon was coming out from somewhere and he couldn't determine where the opening was to fix it. He did something, but it didn't work and the next day, it was broken again. He said that it was impossible to fix, so we ended up with a dead fridge. American Home Shield said that the case was completed and they were supposed to replace it or talk about options. I called them yesterday and they were supposed to call me back to let me know what happens, but I've never gotten a response. I'm gonna call again. Other than that, they were responsive, they acted upon my claim, and they assigned technicians. So, I don't have any complaints.

American Home Shield is not good at all and I'm not impressed with Holiday Business Group so far. This is their third trip out here and the issue is still not fixed. They were supposed to come Friday but they didn't and they said they would be here today. He also left his equipment, the whole tester thing, on my counter. It’s been here for almost a week and he hasn’t even called back to say he missed it. So I'm frustrated. I'm wondering how he is doing his job if he left his equipment here. The rep at American Home Shield said that when he comes out, I can give it to him. But I feel like throwing it in the trash.

My washer was leaking water out underneath it. I submitted a claim online with AHS on a weekend and the techs from Sears came out on Tuesday. They were excellent and they repaired it on the same day. And it works great now. So far, I've only used AHS twice and they they've been very timely in both instances.

My oven stovetop range wouldn't heat up and both the heating element and the lock for the automatic cleaner were broken. I called AHS over the phone and my interaction with their rep was good. Then, the tech came out on the day that I called, so I was pretty happy with that. He had to order a part and he was there about 10 days later. It all works now and everything was perfect.

American Home Shield is more prompt and they vet their contractors a lot better than the other home warranty companies. I manage a couple of rental properties and AHS has been quick to get a reliable company to come out for service. Recently, I submitted a claim for an AC unit and their contractor, Crispy Air and Heating, did a fabulous job.

My air conditioner wasn't cooling and I went online and scheduled a claim with American Home Shield. Their tech from Barnet Air Conditioning came within the expected time and provided professional service. So far, things have been good since then.

I've been with Home Shield for 20 something years. We were with them in the Dallas area. And then when we came down here in Houston, I put it on this house. We've only had them once or twice here in four years. I had some trouble in Dallas. Home Shield sent me an appliance person and he was dirty, pants falling down, and I reported him. But these two from Astro Appliance that came the other day were very good. They were fast, quiet, and clean. They came in here with a mask and they had something that covered their shoes, too. They knew what the problem was, left, came back in about three days after they ordered the part, put the new dials in for me, and were gone in 10 minutes. I would have them again.

American Home Shield was very quick and easy to work with, and I had no problems in getting things together in a timely fashion. Gino’s Appliance Repair came out for the thermostat in the oven not working correctly. I told the tech what my problem was and he went right around to resetting it and everything. He told me what I could do if it did it again or if we wanted to change it again. Everything seems to be working and the temperature seems to be right.

The air conditioning was blowing hot air, and so I submitted a claim for it online. It took about three days for someone to come out. The technician from Doctor Cool was very good and he repaired it the issue on the same day. He told me that it was low on Freon, which was expensive, and he put a sealant in to make sure that it did not leak again. He was very professional and friendly, too. I've been with American Home Shield for five years, and I like that I can call them and then a guy comes out to fix the problem. Overall, they’ve been good.

American Home Shield is very quick and efficient in getting a service repair tech to my home to take care of the problem. I called and I immediately got a service contractor with the work order, and I was able to get somebody. Both times, it was taken care of and I’m happy so far. I used to have them way back when then I was with another company for quite a while. I got very turned off by the way the other company started sending unprofessional people to my home and the way they were doing business, so I went back to American Home Shield.

Our garbage disposal was leaking. The contractor came out Saturday, then looked at it, saw the hole in it, and then said he’d be back Monday. They did a nice job. They were personable. But, they didn’t have any coverings on their shoes. No masks and gloves too. I just sprayed each time. But as far as getting the job done in a timely manner, they did fine. I was satisfied.

American Home Shield sent JR’s for an old dishwasher, and the controls broke so that it wouldn’t stop running in the wash mode. It just kept going and going and we’d shut it off and try everything. Every time we’d turn it on, it’d just wash and wash. The tech from JR was a really excellent guy. He looked at it and it didn't take him long. He took it apart and he said, “Look, you got a handful of pieces. Parts are not available for this 'cause it’s an old machine.” It’s 21 years old. He said, “I’ll turn it over to the company and they will get back to you. They’ll probably replace it.” He was super decent to work with.

My recent claim regarding an issue with my toilet's tanks that I filed with American Home Shield went very well. But then, the company, that was supposed to come out, United Air Temp, did not contact us within 24 hours. While it wasn't an emergency, there was a delay and their call could have been a little quicker. Still, I requested that their techs wear masks and they did that. They also showed up with gloves. They were very efficient. The techs troubleshot the problem and did a little extra when I told them something about my pressure. That time, they also checked my pressure valve.

My recent claim for a plumbing issue that I submitted to American Shield went better than I've ever had a claim with them go. I could not believe that this is the first time in all the years I've had American Home Shield that I got approval while I was still calling in the claim. Initially, I could not put in my claim online as their system told me that my policy had been canceled. I assumed that it was my old policy that was canceled as I now have an increased monthly payment. However, I could not access my new policy online.

I had a bad thermostat on my fridge and Hazelett Appliance Services came out and replaced it. I appreciate the guy, Will. He did a really good job and he came out on Saturday because he knew that I didn't have a fridge. He was very accommodating. Lately, I’ve been submitting claims with AHS online just because it takes so long on the phone. But their people were conscientious during this time of quarantine. It’s all good.

There was a smell in our home and we thought our sewage ejector pump in our basement wasn't working. So, we got a bit worried. We submitted a claim to American Home Shield and they sent out The Service People. However, the smell wasn't there anymore by the time their tech got to our location. Still, the guy was great. He was wearing a mask and gloves and immediately went to work. He was efficient. The smell hasn't come back.

I filed a claim for the heating and everything from the contracting company through the website exceeded my expectations. They were great. The contractors were prompt as expected. They took care of the problem and I was very satisfied. Everything's been happening perfectly.

We bought our home in September and had been looking for some insurance. A friend told us that we should check AHS out and that she knew somebody who had it. We called AHS and liked what they had to offer. It was very easy submitting claims with them. They were very nice about it too. The contractor replaced the cooling unit thing and put Freon in the air conditioner.

AHS's contractors came for my heating claim. However, it took a while to get the job done because the first outfit that came couldn't do the service needed as they didn't do American Standard. When the other contractor got to my location, there was a little back and forth because the computer had to be programmed. Still, the job got done and the people who did it were very knowledgeable, friendly and businesslike. I've had AHS since the 2000's and I've gotten some major jobs done. With the costly ones, I'm glad to have American Home Shield.

The service from Street Plumbing & Rooter was good. Jim did an awesome job and the follow up is pretty cool. The communication was perfect. I like American Home Shield better than the other. Their deductible is higher but their monthly is lower.

My dishwasher stopped working one time and I submitted a claim online to American Home Shield. Usually, I pay the $75 deductible there and a company will call to set up a day or time to see what's going on. If that company can fix the issue on the spot, they normally do that. For this claim though, AHS sent F.N.A Appliance and they had to order a control panel board for my dishwasher. They came back five days later and fixed it. Since then, everything has been good. A lot of things go wrong and an AHS warranty comes in handy when I have limited funds and something major breaks down. My furnace went out a couple of years ago and the warranty helped out a lot.

I had a stopped up fitter pipe going into the septic tank and it impacted all our toilets. I called American Home Shield and the contractor came out. He took a couple of minutes underneath the crawlspace to take a look and he saw where the pipes were running. He dug up access to the septic tank, found the problem and got it squared away in about 20 minutes. It was incredible. The contractor was a little slow at first but once they understood the situation, where none of the toilets were working and it's kind of a bad deal, especially on a weekend, I started getting some updates.

We just moved from Maryland to Florida on April 13 and we're the third owner of the house we're in. When we made a claim with AHS for an issue, it was really pretty easy. Kevin from Air Conditioning & Heating Wizards came out and he was really excellent. He was very knowledgeable, professional, and personable. Unfortunately, we are having a problem with is the fact that what we have our thermostat set at, our house goes three degrees higher sometimes. The people who owned the house before us ran the duct work out to the garage. They closed off half of the garage and made an additional room.

I worked with a couple of companies but American Home Shield is very good. They're very straightforward. If it is covered, it will be covered. If it is not, it won't be. Sometimes though, the city code won’t cover the repair. It happened to me couple of times and I ended up paying $700. If they can reduce the cost of that covering the code, it would be good but otherwise, I’m fine with AHS. I worked with a couple of warranty companies and I was not happy. I heard there are some other good companies out there as well but I want to stay with AHS because I didn’t see much problems with them. I logged the ticket with them on my heating issue. They sent out a technician from A/C Rescue, who came in and found a faulty circuit board. They replaced that board with a new one, and after that, it started working.

The contractor that AHS sent out was fine. He ran in and ran out. Everything went fine, professional and timely.

Kenneth Buggay was able to fix our issue pretty quickly. They had given a window and the tech was pretty early in that window. He was also really nice, very personable and very professional. He explained the issue to my husband pretty thoroughly as well. This was our first claim with American Home Shield and it was really easy. We’ve been with them for almost a year now and I have no problem renewing because compared to every other company that I’ve heard about or done research on, the benefits of staying on with American Home Shield completely outweigh not having them.

I had Fidelity for several years and I had two claims with them. They were so frustrating to work with every single time and I looked for somebody else. I’ve been with American Home Shield for six months and I got a notification of my first contract renewal yesterday. Iceman has been my only contractor but they were very good. The technician came out and took care of the job relatively quick and nice.

I was very happy with AHS. I had a call for my dishwasher and another for a faucet leak, but neither one was covered for some reason. Then I made another appointment because I had a problem with a faucet in my shower. The guy that came out to check the dishwasher said that he couldn’t do another call because I hadn’t requested two products to be looked at. He looked at the issue but said that he couldn't fix it unless I made another appointment. I did and asked for the same guy. He came and fixed it in around 15 minutes. I had to spend $75 for the first two calls, and 50 for the third. However, when I called and explained what happened, AHS said they would give me a $50 credit on the third call.

I turned the AC on and it was all working. But I told my husband I had messed around with the thermostat and I can’t get it to go back to where it would be cold. He told me to just get it service and they would show me. I called someone to do the yearly service on my own because I know American Home Shield doesn’t do that. The guy came out and he said he thought the AC unit needed Freon. He put four and a half pounds of Freon in it, and from $80, the cost went to $320. Then he said I might have a leak. I told him he wasn’t fixing that leak and that I would go ahead and call American Home Shield. He said I should and they have to trace it.

Expert Pools came to fix something around our pool. I made some call and they were here a couple of days later. We've had a good experience with American Home Shield, so far.

We had a claim for a stove. When you open up the door, there’s a double-pane glass on it. The inside glass was cracked, and the outside glass was still intact. The tech came out here one day, and everything was clean. He let us know when he called and said, “I’m not gonna have the parts. I’m gonna have to come out there and see what’s wrong." He'd be ordering the part and coming back. But he already let us know upfront he was gonna have to come out here more than once. Everything has been fine since they’ve been out. The oven door looks brand-new now.

The pilot light went off on the water heater and the technician who came out found the problem and fixed it in 15 minutes. He explained and everything went well. Everything was smooth, there was no problem and he was a very knowledgeable guy. It was very good.

I had another home warranty company before and the premiums were like over 700 a year and they also tended to send out really crappy contractors so I made a switch to American Home Shield. Recently a contractor from Green 2 Crystal Clear Pools came out. The tech was a young kid, he seemed pretty professional, and knew what he was doing and fixed the problem.

My claim went perfectly after a very, very rocky start. The first two people they sent were absolutely worthless. Integrity was bad. Florida Air used to be Tommy’s Air Conditioning who did the original installation of my air conditioner. The kid came out and said, “I don’t know. Why don’t you just have your maintenance man put a duct tape around it?” And then they told me I needed an electrical company. So I called American Shield and told them we need an electrician. I went off on them because I was so disgusted.

We've been with Home Shield for several years and they've always lived up to the way they advertised. When I talk to anybody and they say they got a problem with this or that, I ask them if they got American Home Shield. When they ask what AHS does, I tell them they fix the issue and that if they can't, they're gonna replace it. I'm very apprehensive when it comes to anything like that, but I'm very satisfied with the service.

The bottom line price is good. Also, I did a request online for a garbage disposal leak and someone from C Mayes Plumbing & Heating came and fixed it.

The contractor did great. They were on time, the time that they said they would show up, and in about 15 minutes, they were done. American Home Shield was a recommendations from friends. I had 2 claims that I've done, and I've never had issues with the contractors coming out.

I paid $550 for Home Shield for a year. Every time I have to use it, I have to pay another $75 and that sucks. We were aware that we had to buy the first-year Home Shield because of the mortgage company. But as far as the $75, we were never told anything about it. The warranty company sent out Pop-A-Lock Las Vegas for a rekeying job. They did an excellent job. I paid the $75 for the locks. But overall, I am very dissatisfied with Home Shield. They need to improve their fee. If you’re paying $550 for a whole year and you’re forced to pay that by the mortgage company then you have to pay an additional $75 if you need things, that’s crazy.

I wasn't happy with the first contractor sent out for my sink. I called Home Shield back to complain about the first contractor that they sent me. I told them the contractor was incompetent to me. He came and asked me if I was septic or city, which he should've known. He kept walking around the house and kept on making phone calls. He seemed like he didn't know what he was doing. But he fixed the toilet. He told me that I had corrosion or something, which I could've, but I told him I just had my toilet for like a year. He unclogged it because it was slow. It was going down with little pressure. Then about an hour later, it started leaking off from the bottom. So, I had to get someone else to come out and fix the toilet.

Our AC wasn’t cooling correctly. We sent something to American Home Shield online. They messaged back and said that this is the company that was gonna be coming out. Then, that company came out. Everything was great when the contractors came. They were very professional. They were very clean about everything. They fixed it and it went really well. And then American Home Shield charged us. It was great.

I had done was I had semi-annual inspections on my AC by Strand AC, and they gave me a list of things that totaled about $3000 of work that needs to be done on my AC. I contacted American Home Shield, and their representatives came out. The AC is not working to capacity because it’s 10 years old. But it hasn’t failed. So, I was satisfied with what they told me that there was nothing that had to be done immediately. If something was wrong, then they would handle it. I showed them the list that I got from Strand. I was satisfied, at least, that I wasn’t in any imminent danger. That was comforting. And I trust that their representatives are being accurate.

American Home Shield's website was very user-friendly. Any time we have a claim, the contractors always come out really quickly. All the service was good. Vail Heating & Cooling came out for our AC. It wasn't working. It was not blowing out hot or cold. It's been great since they came out.

Looking across the board, American Home Shield really is good. I’ve used them in the past with my other house as well. Being able to schedule someone online is fantastic. The visit is usually very timely, within just a couple days. The quality of the work has been good. There’s decent value for the price. The price is more than I probably wanted but it’s a really great service. I’ve had 3 or 4 calls so far and each of the contractors has been fine. A contractor was out last week and they were really good. The fix did not work the first time. It worked for about an hour, then it didn’t. I called them Monday and they came back out Wednesday and took care of it. Something that they did fix needed to be tightened.

We bought our new refrigerator at the beginning of March and the icebox on the bottom where it crushes the ice was freezing underneath the tray. The Taylor Made Appliance technician came in. He was covered up--gloves on, booties on, mask on. My daughter has asthma, so I was very appreciative of that. He did his job and explained what he was doing. He pulled the fridge apart and figured out that the tray gathering water underneath is frozen. Also I couldn’t open up the ice container. It was having a hard time going through the front door. He cleared it out with something that looks like a little steam vacuum. He said that the brand has a tendency to freeze.

When I was originally shopping, some of the coverages were a little sketchy on other providers. American Home Shield came across that it was kind of like a "no questions asked" type of thing. If there’s a problem, they’re going to fix it. When we have been having issues with our washer for a few months like compulsive shaking and vibrating, AHS sent someone out to take a look. The techs from Whirlpool ordered a part for it and replaced it, but it just continued. Eventually the washer was deemed unfixable then I have a new washer within a week. There were no out-of-pocket costs. It was great.

I'm a realtor and I have sold a lot of American Home Shield products. However, in the last couple of years, the vendors that AHS has been dealing with take their sweet time to reach out to the customer and schedule an appointment. I have a property in New Jersey and in Florida and I have an AHS policy for both of them. For claims, Home Shield gives me the opportunity to call a contractor to schedule an appointment. I normally initiate the call for the contractor to put me on schedule as they don't normally call within their 24-hour window.

My freezer wasn’t working and after I sent the request to American Home Shield, it wasn’t very long till the technician came out. He was very nice and helpful. He explained it all to me and fixed the freezer. I’ve been with AHS for years and they send out people whenever we need them.

We've had two claims with American Home Shield and they’ve been stellar. I've been very happy with our service through them. It’s leaps and bounds better than the last house warranty company we had. The deductible is higher than our last company, but I'm paying the same price per year. And for them to be able to schedule it online and get the people out here really quickly, I don’t mind paying extra for that, if it's good service.

I’ve been with American Home Shield for a couple of years. Every time I’ve had a problem, they've come out and taken care of it or fixed it. They recently had Alchemist Pool replace my pool pump and the guy did a good job. I called AHS on a Monday and it took ‘til Friday before the company came. It was a bit long for a pool to start growing green and it took a little longer than I wanted, but it was not like it was my air conditioning unit out here, so that worked.

To me, the AHS website was very simple. I submitted a claim on a Saturday night and they told me that I’d be hearing from a contractor on Monday, and I did. The contractor was very communicative. He let me know when he was in the area, gave me a good estimate on when he’d be here and he was here at that time. He also let me know that the service rendered was guaranteed or under warranty for 30 days from the fact. If anything were to happen, I could call Direct Connection directly again or I could call AHS and AHS would send them back out. When he arrived, he checked under the sink and replaced a kind of gasket on the hose. That seemed to have solved the leak problem.

We called the service line for Home Shield and told them the drain was leaking on the bottom of the tub. They Gmailed me back and said somebody will be in contact. It was like 8:30 in the morning and by lunchtime, someone from Grade A contacted me and told me that someone would be out between 3:00 and 7:00 to look at it. They got here at about quarter to 7:00 and they fixed everything and made sure there were no leaks. They replaced everything that needed to be replaced. It was good that it got fixed the same day we called. Home Shield is worth the coverage, if you get everything covered for the amount of money. If I were to sell my house, I would offer to pay the warranty for one year to cover everything because it’s worth it.

American Home Shield has always been very good. From the time I filed the claim though, I got an email saying that I would hear from the company within 24 to 48 hours. I waited five days then I contacted the company that was supposed to come out. They said that with the social distancing, they would call me back, so I waited a few more days. I haven't heard anything, so I called American Home Shield and they contacted the repair company. The gentleman contacted me the same day. It was a long time to get them to call me, but once that happened, everything was done within just a few days.

There was a part in my washing machine that burned out. I submitted a claim to American Home Shield online and they sent Lonestar Appliance to me. The technician did awesomely. He stayed less than an hour and got the issue fixed. He cleaned up before he left and he was very courteous. Everything has been working since. I love being with AHS. Their warranty saves me money. I've been recommending it to my whole family.

It took the appliance repair place from Thursday to Tuesday to come out, which wasn't a big deal because I had already done my laundry. But that could be an issue for some people if it was an emergency thing they needed. I could've called in and asked for somebody else, but I didn't expect it to take quite that long, but it worked out okay. The contractor was very efficient and business-like. He came in, did the repair, and was gone.

There was an AC issue and the experience was good. The guy who went out did not find anything and I knew that there was nothing there. The tenants' system froze over after he had gone but I told them I felt that he actually checked everything really well. I asked if they had anything in front of the intake vent because that would make the system freeze up. They said they didn't and it turned out that the second guy who went out found a really dirty filter. That was what did it. So the first guy did do a good job.

Since we’ve owned this house, which is going on eight years now, we've had American Home Shield. We’ve had a handful of claims in that period of time and it’s been simple as pie. It usually takes a day for a contractor to come out. A.M.S of The South was sent out when we had a claim for an AC issue. A capacitor blew. They found it right away and changed it. They got me back up and running. I’ve told everybody that has ever experienced any kind of problem in their house about American Home Shield. It’s a great product. The only thing is I wish they have lower rates. I’m looking at this ad on TV and it says, "a dollar a day to cover your whole house," and I’m wondering how that works.

We just bought our house. We called American Home Shield with my realtor and the rekey service was set up. A guy came out the next day and did it. He was awesome and I'm very satisfied with the experience. We have all new keys now.

We had a drain that was kinda clogged, we had another leak in our kitchen sink, and then we had a bigger leak that was from the first floor unit leaking into the ground floor space. And all those so far have been solved. We filed the claim to American Home Shield. When I put in the claim, I set the appointment up for someone to come within two days. It really didn't take long at all. So far, things are good.

We had a leaky toilet and we called Home Shield on a Saturday. Three days later, Budget Rooter came out and the tech was great. It was the wax ring on the bottom and everything's fixed now. We carry three policies with Home Shield on our three properties and we’ve gotten great service 99% of the time. It depends on when the tech is available that they call, but they’re pretty responsive all in all. If there was anything that they need to improve, it's waiting 30 minutes for a call to be answered for customer service. Usually, it doesn’t take that long but I’m gonna pass that over to the circumstances of reduced staff answering for the call, which is fair.

A-US Air Conditioning showed up in a timely manner, took care of our AC unit and then they left. It was a quick and effective service. Everything still works.

We've always had great service and no issues, so we’re happy with American Home Shield. The contractor, Rain or Shine Repair Services, came and repaired our washing machine. They had to order a part and replace it because the drum was not spinning. They did that within a week. The gentleman was very professional and got in and out quickly. The washing machine works great now.

I purchased a property and American Home Shield came with it. I’ve had a couple of contractors recently, like the one who did the icemaker on my refrigerator, and they were all fine. When we had a locksmith company come out, it was great

I had a leak around my garbage disposal and I needed a plumber to come out. I called American Home Shield and spoke to a rep who provided excellent service. I was given an expectation as to when I would be contacted by their contractor Prime Plumbing Services. The tech from there was perfect. He was very clear about what he was doing and what he wanted me to try.

In the beginning, W&W was fine. But in the end, I felt they left me high and dry and it was just a big mess. They left the house filled with soot and didn't clean up. I would never use them again. I've asked them to be on the list that they never come back to my house. The guy was professional and pretty thorough. But he said he wasn't familiar with my appliance. That was the reason why he said that he gotta pass it off to somebody else and that he did everything he could do. I was very disappointed with his 180. Why was he even working on it to begin with?

When the evaporator coils were malfunctioning in the attic unit, the contractor who out once to analyze the situation and rescheduled for two days later. He then came back with the parts and got to fix the issue.

I purchased the Home warranty when I purchased our new home a year ago. Shortly after moving in our a/c gave out. I waited a week for them to tell me no one in the area was available and for me to find my own contractor and submit the receipt to them which I did. Now this summer my a/c has quit again and the contractor assigned refused to come to my home saying it is out of his area. It’s only 20 miles and I have neighbors who use this exact person. American Home Shield does not have anyone else that can help a family with 3 small children get a/c going. And it’s not even that hot yet.

I was promised my A/C parts were ordered & the contractor has picked them up. The contractor set up appointment for May 5, 2020 between 7 & 9 am. I had to cancel other appointments to be home when the technician comes. By 8:45 am, no technician. I called & was told no parts/wrong parts were shipped by AHS. AHS has to re-order & will be available May 8, 2020. Weather here in Los Angeles this week is from 95 to 100 and we told AHS & the contractor about it. We are suffering from the heat with no A/C. It's time to re-think a change.

AHS works fine for general maintenance, but will do nothing to fix issues when they come up. I've been without a working AC for over a week and will apparently have to wait another full week before someone can come install the replacement compressor. The first one that was ordered was out of stock, so the AC repair shop had to order another one. AHS just needed to approve the new model, but instead let it sit for 5 days until I called, and got told to keep waiting by their customer service rep. It wasn't until I kept pushing that I was transferred to their "Escalations" Department who within 3 minutes called someone and had them push a button to approve the new compressor. Once that was finally done, I found it out it would be another week before the repair shop could come back out to install the part.

When I used AHS before for something major like the air unit, I had to keep calling. I had to call corporate and they just kept wanting me to spend money with the Freon instead of replacing it. They knew it needed to be replaced. Plus, our monthly fee has gone up again so the price keeps increasing. Then recently, I put in a service request for my microwave. The tech took the microwave apart and he showed the pieces that needed to go in and how. He came to the house to assess the issue and ordered the part. But it took too long for the parts to come and the completion of the repair took three weeks. Other than that, the tech is efficient when he gets here. He's been here before for my washing machine and he's been good.

I called several times. Extremely long wait time. After several weeks and dealing with being hung up several times was told that my service request was 2 weeks late so they wanted another service fee which is what I was afraid of all along by initially trying to repair. Very dissatisfied.

The refrigerator was making funny noises and there was a little water on the floor. So, I called American Home Shield. I went online and the contractor showed up. The refrigerator wasn’t working like it should and he fixed the problem. It was fairly minor and we wanted it done. They did an excellent job.

Their website is a little tougher for me than it would be for somebody who is tech savvy, but I got through -- I'm in my 60s. The eyes of my oven weren’t heating up to proper temperatures, and the oven was not baking all the way through. I put buns in there, and half of it would get cooked and half of it would not. The contractor from Carolina Appliance had come out about three different times for us already, and the most recent one was for this issue. He was cool, and I love him. I was going to call American Home Shield back, however, because one of the eyes in the back is not heating up. When you put it on high, it is on low. Then, we turned it to the opposite side, thinking it was backwards, but it still does not heat up to high.

We purchased a new house and thought it would be a good idea to get a warranty. Our Realtor recommended Home Shield. We submitted a claim online for the AC that wasn't blowing cold air at all. We were given a 4-hour window to expect Rescue Your Air out. The contractors were fine and they got it done quick. The unit has been absolutely fine since they left.

I’ve been with American Home Shield and I do my claims online. I usually go to my account and there is a request which is very clear. If it was for the AC, it’s either upstairs, downstairs and what kind of problem. Then, they would assign the contractor in the neighborhood. They will contact me, tell me when they are on their way and fix the timing. Then, they would come and fix it. The contractors who came out were on time, nice, very professional and helpful. I was 100% satisfied.

I’ve had American Home Shield for a while with a little short gap in between. Before, we paid the service fee after the person came, assessed the issue and took care of it, but now we’re paying upfront before the person even comes out. That is something that is different, but that’s what their policy is. Still, I was very pleased when Turner Electrical & Lighting did an outstanding job. The tech was able to diagnose what the issue was then he explained it to us and took the steps necessary to amend it. He was very informative. Due to the Coronavirus, he had a mask as well as gloves on. He also had those little shoe coverings on his boots. He was very sympathetic to our concerns and everything was great.

We had an electrical problem with some electrical plugs outside. I submitted the claim on Thursday night and Copher's Quality Homes came on Monday. The tech was great and very knowledgeable.

AHS's website is great and easy. It told me when to expect the contractor to call. Then I got the email that they had confirmed with Suffolk Appliance when they would contact me. Suffolk Appliance called me on the day AHS said they would, but they called towards the end of the day at around 5:00. I missed the call and then they were gone. I called them back the first thing the next morning, and they had someone out by Thursday.

I sent in a claim online and their website was good. They gave me e-mails and once I registered online, there was pretty good communication as far as where the claim was going. I had some problems with my filter so the guy from Cool Pools came out and checked it out. He helped me figure out what was the issue. He was a great guy. He was very professional and he had enough knowledge to figure out what was going on and he addressed it right away. Everything’s been really good functioning. I had another claim that went in for a plumbing issue. I had to get a second opinion for that one. The second opinion finally found what the issue was and they’re addressing it right now. But it was a situation where I had to fight for that second opinion versus AHS providing the service that I’m in contract with.

The technicians from Arno Appliance Repair were fantastic. They were easy, professional, on time and good to go.

Tim Rausch Plumbing came out out for an issue. The guy came, took out the old unit and put in a new one. He did a great job. He assured me that I won’t need to call back for a new repair. He was very courteous and professional. I didn’t have to wait for days. He was here the next day after I put in my request. He brought one of his coworkers to help him with the equipment. At one point, I dropped AHS because of financial reasons. And then, I decided to change the plan. I used to have the whole system and appliance coverage then, I dropped them. And then, I picked them up for the system coverage. And now, I’m going to renew in July.

Years ago, I had problems with my well which wasn't pulling water out of the ground. When I called Home Shield, they told me it would be six or seven days before we could get help. I told them that my mom is 90 years old and she can't go seven days without water. Still, they said that's how long it would be. I told AHS not to worry about it then called some well people that I know other people use in our area. Those guys were at our place in two hours.

I’ve been filing claims through the website. It seems easier and quicker because as soon as I submit, we get somebody assigned within minutes, which is really neat. We had to replace our refrigerator a few months back. The kid that came out, CJ, was superb and the company itself is really good from their reputation locally. CJ came out and did my refrigerator. And now, the dryer. We took the replacement option and we got a new one. I hope I get them every time. Home Shield is worth having and I love them.

American Home Shield's contractor, Gaithersburg Plumbing had to come out twice for a garbage disposal issue. They could have come out with the right part to seal the sink which they didn't do. So, it started to leak again. They came with the right part the second time and everything is fine now.

Everything went great with Quandt Plumbing. The tech assessed the problem very quickly, got the Roto-Rooter and then proceeded to fix the issue. So then we were able to bring in a company to sterilize and clean everything. We had to pay Quandt 75 bucks which was our standard fee and that was great. That saved us a bunch of money. Our home is over 90 years old and we've had American Home Shield for years.

My bathroom needed to be replumbed. The previous owner kind of threw a bathroom down the basement himself so nothing was to code or working. It was backflowing uphill and it was pretty bad. I called American Home Shield because I wasn't sure if my issue was covered. I asked them and they got everything set up from there. The claim process was pretty easy.

I had made a claim several years on my air conditioning unit that's underneath the house. Whoever put the thing in ran the drain line through the foundation wall and it came out in the dirt. You have to dig it up to find it. I asked the guy if it was the way it was supposed to be 'cause I know you can sit there and watch it drip. He said it wouldn't hurt it. I asked, “Well, you don't think you need to dig it up?” And he said it was not his thing. I thought it was strange because he was supposed to be fixing it. Albeit there really wasn't anything wrong with it, other than he put an elbow into the pipeline. It was interesting but I thought it was good. Some of these guys don't like to spend a whole lot of time with you. They wanna get in and get out. But in that particular case, this guy was a little different.

The contractor that AHS sent for our AC unit did well. He just needed to recharge it again. It’s a band-aid, but it is what it is. It's a lot easier and cheaper to do that than it is to replace the unit. But I’m gonna keep AHS because I like what it is. I’m sure if it completely broke down, they’d replace it. They’ve done fine.

The claim for the garbage disposal was pretty good. I just went through a website. I registered and then I had to add a payment method for the one-time fee. Then American Home Shield scheduled it for me. It was a little inconvenient that the garbage disposal was what was messed up and the whole thing took two and a half days to get scheduled. But when I was prompted via email or a text that those people would contact me, it was later that day that they contacted me and then we scheduled an appointment for the next day. So I think it went as fast as they could. It was just inconvenient that I had dishes that still needed to be washed and we couldn't use that part of the sink. But the technician showed up on time. He was clean, in and out. He also gave us some good whatever and we're doing that now.

I was with Old Republic and I wasn't very happy with them last year. My friend was with American Home Shield, so she told me to give them a try and I am very happy. A pipe was leaking underneath the sink and D&B Plumbing was very quick to diagnose it. The tech looked at it and there was a piece that was broken off. Instead of trying to just patch it, he said it would be best to replace it because it would happen again. He didn't have the exact same brand that I had, but he had a similar faucet and everything already in the truck. He was quick to complete all the work on the same day, in less than an hour and a half.

The two ACs that were bought with the house were not turning on and originally, I filed my AC claim online, but I only had the option do choose AC. I wasn’t able to say one or two. I had to call AHS and tell them that there are two and to put it on the call. The contractor was only able to come and fix one until AHS did that. However, it was pretty easy filing my claim. Then one of the ACs ended up having a leak, so the contractor came back in a very timely manner and fixed it. About four months ago, the furnace wasn’t working and we had to do a claim for that too. So far, everything has been covered.

Home Shield's claims process is pretty easy and the people they've sent out have been pretty good. I’ve used them three times since I’ve had them. One time, the AC unit wasn’t turning on at all and it took Ultra three days in the Las Vegas weather to fix it.

Sam’s Garage was on time and they had the repair done in 10 minutes or less. Everything went well. About four months ago though, we had an issue with the garage door, and it was the spring. We’ve always had the extended policy that covers everything, so I called for me the appointment and they said it was covered. Sam’s Garage came out that time as well and they had to call to make sure it was covered on their end, and they said it wasn’t.

The previous air conditioner people sent out by American Home Shield from Comfort Air were unsatisfactory. We signed up for the $85 cleaning offer of AHS and those guys didn't clean anything. They didn't wash the outside unit when I had a hose out lying next to it. I don't even remember them turning the heat on to check it. Still, the last guys they sent for the AC, AAction Air were good. Another contractor, James Brittingham Appliance was sent for a different issue and the guy from there was good too.

Everything was good when I had my heat-AC unit replaced. Freon is still made for the older stuff, but I was told that it was more expensive than the newer stuff. It also was explained to me that if something happened with the outside unit and AHS replaced it, unless they could find a unit that had the old Freon, the entire system, including the inside units, would have to get replaced because of the new stuff they were using. But I would think something like that could probably be mitigated. AHS has helped ease my mind if anything goes wrong. I’ve had great experiences with them, but I know that it comes down to how much dollars somebody is forking out. At the end of the day, it’s some of my money, but AHS is the one flipping the bill.

I would have appreciated having been able to speak to somebody but the automated processing worked out okay. There was no person to talk to. It was all automated. When Nice Air Conditioning came out, it was a good experience. I would recommend them and American Home Shield. Everything was done in a timely fashion. I was very happy.

We just renewed with AHS. Submitting claims with them is pretty easy. You just either call or go on the portal. However, I like calling because sometimes, it's not as straight forward in the portal. Calling somebody allows you to clarify which category the claim should fall under. Their customer service and contractors have both been great to work with. When our dryer was creating stains on our clothes, we weren’t really sure why. The contractor checked it out and replaced it. They did a great job. We also had a sink issue a few months before that. It was addressed and taken care of quickly.

Home Shield's website is really easy to navigate, except when I renewed my contract, it’s not under my email address. For this year, I have to pretend like I’m not a user. I have to put in my actual address to get the active contract. When I come up for my renewal in June, I have to log in to my account and then renew. I had a claim when the refrigerator was leaking and they worked with us and got Appliance Service here early. My husband is working one week on and one week off right now due to Coronavirus and they catered to that, which we appreciate.

The last time I called for my washer-dryer, Accord Appliance was perfect. They came on time and did a very good job. When my refrigerator got broken and we couldn't have ice, they sent someone who said that it was not fixable. I called AHS and they said that I had a $3,000 credit and I could buy a refrigerator. The problem is we cannot go out in this situation right now. I’m 80 years old and my wife is handicapped. I asked some gentleman over there if he could send someone to bring the refrigerator for me and nobody answered me. We have been waiting for it for almost three months now. Lately, the weather is hot and without ice is a very difficult life for me. But so far, we have everything covered with American Home Shield. Everything is working well. No problem until the last three months.